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Dell R805 User's Manual

1. Memory Sparing Support Memory sparing is supported in systems that have one of the fully populated memory configurations shown in Table 3 1 The memory sparing feature must be enabled in the Memory Information screen of the System Setup program See Using the System Setup Program K NOTE The Memory sparing and node interleaving features cannot be used at the same time To use memory sparing you must disable the Node Interleaving option in the System Setup program Memory sparing is applied independently to the two groups of DIMMs on opposite sides of the processor sockets To support memory sparing all DIMM sockets within a DIMM group must be populated When enabled memory sparing allocates and reserves ranks of memory from the installed DIMMs to act as spare memory in the event of a memory channel failure A memory channel uses paired DIMMs for memory sparing to work DIMMs must be paired as spares also Memory sparing allocates only the first rank of memory of a DIMM For a single rank DIMM the entire capacity of the DIMM must be allocated for sparing along with the adjacent single rank DIMM to spare a memory channel For dual rank DIMMs two DIMMs are also required for sparing but as only the first rank of each DIMM is allocated only half of a dual rank DIMM s capacity is allocated for sparing The second ranks on both DIMMs are available memory Memory sparing calculates the appropriate D
2. Plug amp Play Configuration Error Error encountered in initializing PCle device nstall the NVRAM_CLR jumper and reboot the system See faulty system board Figure 6 1 for jumper location If the problem persists see Troubleshooting Expansion Cards Read fault The operating system cannot read from the Replace the USB medium or device Ensure that the USB or hard drive or USB device the system could not hard drive cables are properly connected See Troubleshooting find a particular sector on the disk or the a USB Device or Troubleshooting a Hard Drive for the Requested sector not found a h requested sector is defective appropriate drive s installed in your system Remote Access Controller cable error or RAC cables not connected or RAC card Check that the RAC cables are connected and that the RAC incorrect card in the RAC slot installed in wrong expansion slot card is installed in the correct expansion slot See Installing a RAC Card Remote configuration update attempt System unable to process Remote Retry Remote Configuration failed Configuration request ROM bad checksum address Expansion card improperly installed or faulty Reseat the expansion card s Ensure that all appropriate cables are securely connected to the expansion card s If the problem persists see Troubleshooting Expansion Cards Sector not found Faulty hard drive USB device or USB medium See Troubleshooting a USB Device or Troubles
3. 13 Replace the expansion card risers See Expansion Card Risers 14 Replace the power supplies See Replacing a Power Supply 15 If applicable replace any expansion cards See Installing an Expansion Card 16 Close the system See Closing the System Back to Contents Page Back to Contents Page Jumpers and Connectors Dell PowerEdge R805 Systems Hardware Owner s Manual System Board umpers System Board Connectors SAS SATA Backplane Board Connectors Sideplane Board Connectors Expansion Card Riser Board Components and PCle Buses Disabling a Forgotten Password A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product This section provides specific information about the system jumpers and describes the connectors on the various boards in the system System Board J umpers Figure 6 1 shows the location of the configuration jumpers on the system board Table 6 1 lists the jumper settings K NOTE To access the jumpers you must remove the expansion cards from expansion card riser 1 See Removing an Expansion Card Figure 6 1 System Board J umper
4. 8 Replace the memory module cooling shrouds See Installing the Memory Module Cooling Shrouds 9 Close the system See Closing the System As the system boots it detects the presence of the new processor and automatically changes the system configuration information in the System Setup program 10 Press lt F2 gt to enter the System Setup program and check that the processor information matches the new system configuration See Entering the System Setup Program 11 Run the system diagnostics to verify that the new processor operates correctly See Running the System Diagnostics for information about running the diagnostics System Battery The system battery is a 3 0 volt V coin cell battery Replacing the System Battery CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION There is a danger of a new battery exploding if it is incorrectly installed Replace the battery only with the same or equivalent type recommended by the manufacturer Discard used batteries according to the manufacturer s instructions See your System Information Guide for additional information
5. To lock the system password assign a setup password in the Setup Password option and then change the Password Status option to Locked In this state you cannot change the system password using the System Password option and cannot be disabled at system start up by pressing lt Ctrl gt lt Enter gt To unlock the system password enter the setup password in the Setup Password field and then change the Password Status option to Unlocked In this state you can disable the system password at system start up by pressing lt Ctrl gt lt Enter gt and then change the password using the System Password option Sets the reporting of the Trusted Platform Module TPM in the system When set to Off default presence of the TPM is not reported to the operating system When set to On with Pre boot Measurements the system reports the TPM to the operating system and stores the pre boot measurements compliant with Trusted Computing Group standards to the TPM during POST When set to On without Pre boot Measurements the system reports the TPM to the operating system and bypasses pre boot measurements Changes the operational state of the TPM When set to Activate the TPM is enabled and activated at default settings When set to Deactivate the TPM is disabled and deactivated The No Change state initiates no action The operational state of the TPM remains unchanged all user settings for the TPM are preserved NOTE This field is read only when
6. p If applicable remove the RAID battery from the battery holder RAID Battery The information in this section applies only to systems with the optional battery cached SAS controller daughter card Installing a RAID Battery 1 Insert the RAID battery into the battery carrier See Figure 3 12 2 Locate the battery bay to the right of the SAS daughter card on top of the hard drive bays 3 Insert the battery carrier and RAID battery into the system s battery carrier slots and connect the battery cable to the storage daughter card ensuring that the battery carrier is aligned and fully seated in the slots Removing a RAID Battery 1 Disconnect the cable between the RAID battery and the SAS controller daughter card See Figure 3 12 2 Press down and to the left on the battery carrier to disengage the carrier from the chassis battery carrier slots 3 Pull back gently on the two guides holding the RAID battery in the battery carrier and draw out the RAID battery from the battery carrier Figure 3 12 Installing a RAID Battery 1 RAID battery connector RAID_BATT 2 battery carrier RAID battery chassis battery carrier slot 2 Configuring the Boot Device 4 NOTE System boot is not supported from an external device attached to a SAS or SCSI adapter See support dell com for the latest support information about booting from external devices If you plan to boot the system from a hard drive the drive m
7. Device drivers are normally included with your operating system software or with the device itself See the documentation that accompanied the device for specific installation and configuration instructions Always attach external devices while your system and the device are turned off Next turn on any external devices before turning on the system unless the documentation for the device specifies otherwise For information about individual connectors see Jumpers and Connectors For information about enabling disabling and configuring I O ports and connectors see Using the System Setup Program Power I ndicator Codes The power button on the front panel controls the power to the system from the system s power supplies The power indicator lights green when the system is on The indicators on the redundant power supplies show whether power is present or whether a power fault has occurred see Figure 1 4 Table 1 4 lists the power supply indicator codes Table 1 4 Redundant Power Supply Indicators Power supply status Green indicates that the power supply is operational and providing DC power to the system Power supply fault Amber indicates a problem with the power supply AC line status Green indicates that a valid AC source is connected to the power supply and is operational Figure 1 4 Redundant Power Supply Indicators 1 power supply status 2 power supply fault DC out is operational AC line status
8. Report Keyboard Errors Enables or disables reporting of keyboard errors during the POST Select Report for host systems that have keyboards attached Report default Select Do Not Report to suppress all error messages relating to the keyboard or keyboard controller during POST This setting does not affect the operation of the keyboard itself if a keyboard is attached to the system Memory Information Screen Table 2 3 lists the descriptions for the information fields that appear on the Memory Information screen Table 2 3 Memory Information Screen Option Description System Memory Displays the amount of system memory Size System Memory Displays the type of system memory Type System Memory Displays the system memory speed Speed Video Memory Displays the amount of video memory System Memory Specifies whether system memory tests are run at system boot Options are Enabled and Disabled Testing Redundant Memory Enables or disables the redundant memory feature When set to Spare Mode the first rank of memory on each DIMM is reserved for Disabled default memory sparing See Memory Sparing Support Redundant memory feature is disabled if the Node Interleaving field is enabled Node Interleaving If this field is enabled memory interleaving is supported if a symmetric memory configuration is installed If this field is set to disabled the default the system can s
9. acceptable range E1211 ROMB Batt RAID battery is either missing bad or unable to Reseat the RAID battery connector See RAID Battery and Troubleshooting recharge due to thermal issues System Cooling Problems E1214 PwrGd Specified voltage regulator has failed See Getting Help E1216 E1217 E1218 PCI Rsr 5V PwrGd The 5V voltage regulator on the PCI riser has See Getting Help failed E121A 8V PwrGd 8V voltage regulator has failed Recycle power to the system or clear the SEL If the problem persists see Getting Help E121D 1 2V VM Dual 1 2V voltage regulator for the VM dual signal has Recycle power to the system or clear the SEL If the problem persists see PwrGd failed Getting Help E1226 PCI Rsr 1 The 1 5V voltage regulator on the PCI riser has See Getting Help PwrGd failed E1227 E1229 E122A E122D E122E E122F E1231 E1232 E123B E123C E1310 E1313 E1414 E1418 E141C E141F E1421 E1422 E1610 E1614 E1618 E161C E1620 E1624 E1625 E1710 E1711 E1712 Linear PwrGd Linear voltage regulator s has failed Represents See Getting Help status of multiple voltage regulators used in the video and LOM circuitry Processor VCORE voltage regulator has failed See Getting Help CPU VTT PwrGd Processor VTT voltage has exceeded
10. AC in is operational NIC Indicator Codes Each NIC on the back panel has an indicator that provides information on network activity and link status See Figure 1 5 Table 1 5 lists the NIC indicator codes Figure 1 5 NIC Indicators 1 link indicator 2 l activity indicator Table 1 5 NIC Indicator Codes Indicator Indicator Code Link and activity indicators are off The NIC is not connected to the network Link indicator is green The NIC is connected to a valid link partner on the network Activity indicator is amber blinking Network data is being sent or received LCD Status Messages The system s control panel LCD provides status messages to signify when the system is operating correctly or when the system needs attention The LCD lights blue to indicate a normal operating condition and lights amber to indicate an error condition The LCD scrolls a message that includes a status code followed by descriptive text Table 1 6 lists the LCD status messages that can occur and the probable cause for each message The LCD messages refer to events recorded in the System Event Log SEL For information on the SEL and configuring system management settings see the systems management software documentation A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed
11. Getting Help Cable is not properly seated or drive missing See Troubleshooting an Optical Drive PCle device BIOS Option ROM checksum Reseat the expansion card s Ensure that all appropriate failure detected during shadowing cables are securely connected to the expansion card s If the problem persists see Troubleshooting Expansion Cards Cables to expansion card s loose faulty or improperly installed expansion card s Faulty system board or riser board See Getting Help The specified PCle device is faulty or For a SAS controller daughter card reseat the card in the improperly installed dedicated PCle connector See Installing a SAS Controller Daughter Card If the problem persists see Getting Help Faulty or improperly installed PCle card in the Reseat the PCle card in the specified slot number See specified slot Expansion Cards If the problem persists see Getting Help Faulty system board or riser board See Getting Help PCIe Training Error Integrated device The specified PCle device is faulty or For a SAS controller daughter card reseat the card in the improperly installed dedicated PCle connector See Installing a SAS Controller Daughter Card If the problem persists see Getting Help PCIe Training Error Slot n Faulty or improperly installed PCle card in the Reseat the PCle card in the specified slot number See specified slot Expansion Cards If the problem persists see Getting Help
12. Indicator Button or Icon Description Connector 1 Power on indicator The power on indicator lights when the system power is on power button The power button controls the DC power supply output to the system When the system bezel is installed the power button is not accessible NOTE When powering on the system the video monitor can take from several seconds to over 2 minutes to display an image depending on the amount of memory installed in the system NOTE On ACPI compliant operating systems turning off the system using the power button causes the system to perform a graceful shutdown before power to the system is turned off 2 NMI button Used to troubleshoot software and device driver errors when using certain operating systems This button can be pressed using the end of a paper clip Use this button only if directed to do so by qualified support personnel or by the operating system s documentation 3 System identification P The identification buttons on the front and back panels can be used to locate a particular system within a rack When button one of these buttons is pushed the LCD panel on the front and the blue system status indicator on the back blink until one of the buttons is pushed again 4 LCD panel Provides system ID status information and system error messages The LCD lights during normal system operation Both the systems management software and the identification buttons located on the front and back of the
13. Megabit s 1 048 576 bits MB Megabyte s 1 048 576 bytes However when referring to hard drive capacity the term is often rounded to mean 1 000 000 bytes Mbps Megabits per second MBps Megabytes per second MBR Master boot record memory address A specific location usually expressed as a hexadecimal number in the system s RAM memory module A small circuit board containing DRAM chips that connects to the system board memory An area in your system that stores basic system data A system can contain several different forms of memory such as integrated memory ROM and RAM and add in memory modules DIMMs MHz Megahertz mirroring A type of data redundancy in which a set of physical drives stores data and one or more sets of additional drives stores duplicate copies of the data Mirroring functionality is provided by software See also guarding integrated mirroring striping and RAID mm Millimeter s ms Millisecond s NAS Network Attached Storage NAS is one of the concepts used for implementing shared storage on a network NAS systems have their own operating systems integrated hardware and software that are optimized to serve specific storage needs NIC Network interface controller A device that is installed or integrated in a system to allow connection to a network NMI Nonmaskable interrupt A device sends an NMI to signal the processor about hardware errors ns
14. Nanosecond s NTFS The NT File System option in the Windows 2000 operating system NVRAM Nonvolatile random access memory Memory that does not lose its contents when you turn off your system NVRAM is used for maintaining the date time and system configuration information parity Redundant information that is associated with a block of data partition You can divide a hard drive into multiple physical sections called partitions with the fdisk command Each partition can contain multiple logical drives You must format each logical drive with the format command PCI Peripheral Component Interconnect A standard for local bus implementation PDU Power distribution unit A power source with multiple power outlets that provides electrical power to servers and storage systems in a rack peripheral An internal or external device such as a diskette drive or keyboard connected to a system PGA Pin grid array A type of processor socket that allows you to remove the processor chip pixel A single point on a video display Pixels are arranged in rows and columns to create an image A video resolution such as 640 x 480 is expressed as the number of pixels across by the number of pixels up and down POST Power on self test Before the operating system loads when you turn on your system the POST tests various system components such as RAM and hard drives processor The primary computational chip inside
15. See Figure 3 7 2 Rotate the handle down until it is completely flush with the power supply faceplate and the orange snap engages See Figure 3 7 3 Connect the power cable to the power supply a Route the power cable into the cable retention bracket from the power supply side of the bracket see Figure 3 7 b Loop the cable from the cable retention bracket up to the power plug at the back of the power supply and connect the cable c Plug the other end of the cable into a power distribution unit PDU or power outlet NOTE After installing a new power supply allow several seconds for the system to recognize the power supply and determine whether it is working properly The power supply status indicator will turn green to signify that the power supply is functioning properly See Figure 1 4 Removing the Power Supply Blank If you are installing a second power supply remove the power supply blank in the bay by pulling outward on the blank handle rotate the blank slightly to clear the bay and remove from the chassis NOTICE To ensure proper system cooling the power supply blank must be installed in the second power supply bay in a non redundant configuration Remove the power supply blank only if you are installing a second power supply Installing the Power Supply Blank K NOTE Install the power supply blank only in the second power supply bay To install the power supply blank insert the tab on the right edge of the bla
16. See Installing an Expansion Card Installing the Memory Module Cooling Shrouds 1 Align the pin collars at the bottom of the right B memory module cooling shroud with the pins located on the right side of the B memory module slots See Figure 3 15 2 Lower the shroud straight down onto the pins and press down lightly to latch the shroud to the processor cooling shroud 3 Lower the left A memory module shroud over the A memory modules and press down lightly to latch the shroud to the processor cooling shroud 4 Close the system See Closing the System 5 Reconnect the system to the electrical outlet and turn on the system and attached peripherals Fan Brackets Removing the Fan Brackets A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System 3 Remove the fans from the fan bracket See Removing a System Fan 4 Remove the expansion cards from riser 2 See Removing an Expansion Card 5 Remove the expansion card riser
17. the drive being prepared for removal pattern appears followed by the drive ready for insertion or removal pattern After the replacement drive is installed the drive being prepared for operation pattern appears followed by the drive online pattern K NOTE For non RAID configurations only the drive activity indicator is active The drive status indicator is off Table 1 3 Hard Drive Indicator Patterns for RAID Condition Drive Status Indicator Pattern Identify drive preparing for removal Drive ready for insertion or removal Back Panel Features and Indicators Figure 1 3 shows the controls indicators and connectors located on the system s back panel Figure 1 3 Back Panel Features and Indicators gcoccopgogoccog copcEoCCEDOCOCCCE BROUCUCTCOnCOrEE Cc Co ie GEER Ec E T 5 power supply bay 1 PS1 6 power supply bay 2 PS2 system identification button s system status indicator o system status indicator connector LOM4 connector Gb 10Gb 1 LOM3 connector Gb 10Gb a LOM2 connector Gb LOM1 connector Gb 2 0 compliant USB connectors 2 remote access controller RAC connector optional Po Connecting External Devices When connecting external devices to your system follow these guidelines 1 Most devices must be connected to a specific connector and device drivers must be installed before the device operates properly
18. 2 See Removing Expansion Card Riser 2 6 Remove all three cooling shrouds See Cooling Shrouds 7 For the processor fan bracket only Remove the SAS controller daughter card See Removing a SAS Controller Daughter Card 8 Remove the fan bracket from the system a Press and hold down on the release latch on the left side of the fan bracket See Figure 3 16 b Slide the fan bracket toward the release latch to disengage from the system board tray See Figure 3 16 c Lift the bracket out of the system Figure 3 16 Removing and Installing the Processor Fan Bracket 1 l release latch 2 l fan bracket Replacing the Fan Bracket 1 Lower the fan bracket down onto the bracket base so that the tabs and hooks under the bracket fit correctly into the bracket base See Figure 3 16 2 With the bracket properly engaged slide the bracket to lock it in place 3 Replace the fans in the fan bracket See Replacing a Cooling Fan 4 Reinstall the cooling shrouds See Cooling Shrouds 5 Reinstall the expansion card riser 2 See Replacing Expansion Card Riser 2 6 Reinstall the expansion cards from riser 2 See Installing an Expansion Card 7 If applicable reinstall the SAS controller daughter card See Installing a SAS Controller Daughter Card 8 Close the system See Closing the System Expansion Card Risers Removing Expansion Card Riser 1 CAUTION Many repairs may only be done by a certified
19. 32 b While pulling the release pin slide the system board tray toward the front of the chassis c Lift up the system board tray and remove it from the chassis Figure 3 32 System Board Removal 1 system board tray riser release pin 2 system board system board tray a system board securing tabs Installing the System Board 1 Lower the system board tray until the tray sits flat on the bottom of the chassis 2 Align the back connectors on the system board with the cutouts in the back of the chassis and ensure the system board tray is square with the chassis so that the securing tabs on the chassis fully insert into system board securing slots See Figure 3 32 3 Slide the system board tray toward the back of the chassis until it locks into position 4 Replace the sideplane See Installing the Sideplane Board 5 Replace the SAS controller daughter card See Installing a SAS Controller Daughter Card 6 Reinstall the LOM NIC hardware key if applicable See Figure 6 2 for the TOE_KEY socket location 7 Replace the heatsinks and microprocessors See Installing a Processor 8 Replace the memory modules See Installing Memory Modules 9 If applicable replace the RAC card See Installing a RAC Card 10 Replace the fan bracket See Replacing the Fan Bracket 11 Replace the fans See Replacing a Cooling Fan 12 Replace the cooling shroud See Installing the Processor Cooling Shroud
20. Page Back to Contents Page Getting Help Dell PowerEdge R805 Systems Hardware Owner s Manual Contacting Dell Contacting Dell For customers in the United States call 800 WWW DELL 800 999 3355 K NOTE If you do not have an active Internet connection you can find contact information on your purchase invoice packing slip bill or Dell product catalog Dell provides several online and telephone based support and service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues 1 Visit support dell com 2 Verify your country or region in the Choose A Country Region drop down menu at the bottom of the page 3 Click Contact Us on the left side of the page 4 Select the appropriate service or support link based on your need Choose the method of contacting Dell that is convenient for you Back to Contents Page Back to Contents Page Glossary Dell PowerEdge R805 Systems Hardware Owner s Manual This section defines or identifies technical terms abbreviations and acronyms used in your system documents A Ampere s AC Alternating current ACPI Advanced Configuration and Power Interface A standard interface for enabling the operating system to direct configuration and power management ambient temperature The temperature of the area or room where the syste
21. System Setup Program The password jumper enables these password features or disables them and clears any password s currently in use NOTICE See Protecting Against Electrostatic Discharge in the safety instructions in your Product Information Guide 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening and Closing the System 3 Remove the jumper plug from the password jumper See Figure 6 1 to locate the password jumper labeled PWRD_EN on the system board 4 Close the system 5 Reconnect your system and peripherals to their electrical outlets and turn on the system The existing passwords are not disabled erased until the system boots with the password jumper plug removed However before you assign a new system and or setup password you must install the jumper plug 74 NOTE If you assign a new system and or setup password with the jumper plug still removed the system disables the new password s the next time it boots 6 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 7 Open the system See Opening and Closing the System 8 Install the jumper plug on the password jumper 9 Lower the memory module shroud 10 Close the system 11 Reconnect your system and peripherals to their electrical outlets and turn on the system 12 Assign a new sy
22. TPM Security is set to Off NOTICE Clearing the TPM will cause loss of all encryption keys in the TPM This option will prevent booting to the operating system and will result in loss of data if the encryption keys cannot be restored Be sure to back up the TPM keys prior to enabling this option When set to Yes all the contents of the TPM are cleared NOTE This field is read only when TPM Security is set to Off Turns system s power off and on On an ACPI compliant operating system the system performs an orderly shutdown before power is turned off The button is enabled in the System Setup program When disabled the button can only turn on system power NOTE You can still turn on the system by using the power button even if the Power Button option is set to Disabled NOTICE Use the NMI button only if directed to do so by qualified support personnel or by the operating system s documentation Pressing this button halts the operating system and displays a diagnostic screen Sets the NMI feature On or Off Determines how the system reacts when power is restored to the system If system is set to Last the system returns to the last power state On turns on the system after power is restored When set to Off the system remains off after power is restored Exit Screen After you press lt Esc gt to exit the System Setup program the Exit screen displays the following options 1 Save Changes and Exit Discard Changes and Exi
23. Using a 2 Phillips screwdriver loosen one of the two heat sink retention screws See Figure 3 26 Wait 30 seconds for the heat sink to loosen from the processor Loosen the other heat sink retention screw Gently lift the heat sink off of the processor and set the heat sink aside NOTICE The processor is held in its socket under strong pressure Be aware that the release lever can spring up suddenly if not firmly grasped 12 Position your thumb firmly over the socket release lever and release the lever from the locked position Rotate the lever 90 degrees upward until the processor is released from the socket See Figure 3 27 Figure 3 26 Installing and Removing the Heat Sink 2 heat sink retention screws 2 13 Rotate the processor shield upward and out of the way 14 Lift the processor out of the socket and leave the release lever up so that the socket is ready for the new processor NOTICE Be careful not to bend any of the pins on the ZIF socket when removing the processor Bending the pins can permanently damage the system board Figure 3 27 Installing and Removing a Processor notch in processor 2 socket release lever a ZIF socket processor shield socket key 2 Installing a Processor 1 Unpack the new processor 2 Align the processor with the socket keys on the ZIF socket See Fiqure 3 27 3 Install the processor in the socket NOTI CE Positioning the processor incorrectly can permanently dama
24. a problem with the battery System Setup program loses system configuration information 1 System date and time do not remain current K NOTE If the system is turned off for long periods of time for weeks or months the NVRAM may lose its system configuration information This situation is caused by a defective battery Action 1 Re enter the time and date through the System Setup program See Using the System Setup Program 2 Turn off the system and disconnect it from the electrical outlet for at least one hour 3 Reconnect the system to the electrical outlet and turn on the system 4 Enter the System Setup program If the date and time are not correct in the System Setup program replace the battery See System Battery If the problem is not resolved by replacing the battery see Getting Help NOTE Some software may cause the system time to speed up or slow down If the system seems to operate normally except for the time kept in the System Setup program the problem may be caused by software rather than by a defective battery Troubleshooting Power Supplies Problem System status indicators are amber Power supply fault indicators are amber Front panel status LCD indicates a problem with the power supplies Action A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as direc
25. and disable the Demand Based Power Management option on the CPU Information screen Additionally for Microsoft Windows operating systems you will need to install the AMD PowerNow driver to enable this feature The driver is available on the Dell OpenManage Service and Diagnostic CD provided with your system and at support dell com I ntegrated Devices Screen Table 2 5 lists the options and descriptions for the information fields that appear on the Integrated Devices screen Table 2 5 Integrated Devices Screen Options Option Description Integrated SAS RAID es or disables the integrated SAS controller Controller Enabled default Optical Drive es or disables the integrated optical drive controller Controller On default User Accessible USB es or disables the system s user accessible USB ports Options are All Ports On Only Back Ports On and All Ports Off Ports All Ports On default Internal USB Port les or disables the system s internal USB port On default SD Card Port es or disables the system s internal SD card port Embedded Gb NICx Enables or disables the system s integrated NIC Options are Enabled Enabled with PXE Enabled with iSCSI Boot and Disabled NIC1 default PXE support allows the system to boot from the network Changes take effect after the system reboots Enabled with PXE Other NICs Enabled MAC Address Displays the MAC address for the integrated 10 100 1000 NIC This f
26. by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product K NOTE If your system fails to boot press the System ID button for at least five seconds until an error code appears on the LCD Record the code then see Getting Help Table 1 6 LCD Status Messages Code Text Causes Corrective Actions N A SYSTEM NAME A 62 character string that can be defined by the user This message is for information only in the System Setup program You can change the system ID and name in the System Setup program See The SYSTEM NAME displays under the following Using the System Setup Program conditions The system is powered on The power is off and active errors are displayed E1000 FAILSAFE Call Check the system event log for critical failure See Getting Help Support events E1114 Temp Ambient Ambient system temperature is out of acceptable See Troubleshooting System Cooling Problems range E1118 CPU Temp The BMC is unable to determine the CPU s Turn off power to the system and restart the system If the problem Interface temperature status Consequently the BMC persists see Getting Help increases the CPU fan speed to maximum as a precautionary measure E1210 CMOS Batt CMOS battery is missing or the voltage is out of See Troubleshooting the System Battery
27. expansion slots see Expansion Card Riser Board Components and PCle Buses Expansion Card Installation Guidelines Observe the following notes and guidelines regarding the expansion card slots The expansion card slots are not hot pluggable Although slot 2 is physically a PCle x8 connector it functions only as a PCle x4 lane slot 1 Slots 1 and 3 support full length expansion cards slots 2 and 4 support half length expansion cards The system supports up to two RAID expansion cards to manage external storage Installing an Expansion Card CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE The procedure for installing expansion cards into risers 1 and 2 is the same except that slot 3 on riser 2 has a card guide for installing a full length expansion card The full length expansion card installation is illustrated in Figure 3 14 1 Unpack the expansion card and prepare it for installation For instructions see the documentation accompanying the card 2 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 3 Open the system Se
28. faulty fan is fully seated in the fan bracket and attached to the power connector See System Fans K NOTE Wait 30 seconds for the system to recognize the fan and determine whether it is working properly 5 Ifthe problem is not resolved install a new fan See System Fans If the replacement fan is working properly close the system See Opening and Closing the System If the replacement fan does not operate see Getting Help Troubleshooting System Memory Problem Faulty memory module Faulty system board Front panel status LCD indicates a problem with system memory Action A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 If the system is operational run the appropriate online diagnostic test See Using Server Administrator Diagnostics If diagnostics indicates a fault follow the corrective actions provided by the diagnostic program If the problem is not resolved or if the system is not operational continue to the next step 2 Turn off the system and attached peripherals unplug the system from the power source and press the power button and then reconnect t
29. gt 5 To confirm your password type it a second time and press lt Enter gt The setting shown for the System Password changes to Enabled Exit the System Setup program and begin using your system 6 Either reboot your system now for your password protection to take effect or continue working K NOTE Password protection does not take effect until you reboot the system Using Your System Password to Secure Your System NOTE If you have assigned a setup password see Using the Setup Password the system accepts your setup password as an alternate system password When the Password Status option is set to Unlocked you have the option to leave the password security enabled or to disable the password security To leave the password security enabled 1 Turn on or reboot your system by pressing lt Ctrl gt lt Alt gt lt Del gt 2 Type your password and press lt Enter gt To disable the password security 1 Turn on or reboot your system by pressing lt Ctrl gt lt Alt gt lt Del gt 2 Type your password and press lt Ctrl gt lt Enter gt When the Password Status option is set to Locked whenever you turn on your system or reboot your system by pressing lt Ctrl gt lt Alt gt lt Del gt type your password and press lt Enter gt at the prompt After you type the correct system password and press lt Enter gt your system operates as usual If an incorrect system password is entered the system displays a messag
30. installed in socket 1 In contrast you might be able to determine the problem if multiple related errors occur For example if you receive a series of messages indicating multiple voltage faults you might determine that the problem is a failing power supply Removing LCD Status Messages For faults associated with sensors such as temperature voltage fans and so on the LCD message is automatically removed when that sensor returns to a normal state For example if temperature for a component goes out of range the LCD displays the fault when the temperature returns to the acceptable range the message is removed from the LCD For other faults you must take action to remove the message from the display Clear the SEL You can perform this task remotely but you will lose the event history for the system Power cycle Turn off the system and disconnect it from the electrical outlet wait approximately ten seconds reconnect the power cable and restart the system Any of these actions will remove fault messages and return the status indicators and LCD colors to the normal state Messages will reappear under the following conditions The sensor returns to a normal state but fails again resulting in a new SEL entry The system is reset and new error events are detected A failure is recorded from another source that maps to the same display entry System Messages System messages appear on the screen to notify you of
31. is not operating properly Action 1 Enter the System Setup program and ensure that the serial port is enabled and the serial port COM ports are configured appropriately for any applications you are using See Using the System Setup Program 2 If the problem is confined to a particular application see the application documentation for specific port configuration requirements that the program may require 3 Run the appropriate online diagnostic test See Using Server Administrator Diagnostics If the tests run successfully but the problem persists see Troubleshooting a Serial I O Device Troubleshooting a Serial O Device Problem Device connected to the serial port is not operating properly Action 1 Turn off the system and any peripheral devices connected to the serial port 2 Swap the serial interface cable with a working cable and turn on the system and the serial device If the problem is resolved replace the interface cable 3 Turn off the system and the serial device and swap the device with a comparable device 4 Turn on the system and the serial device If the problem is resolved replace the serial device If the problem persists see Getting Help Troubleshooting a USB Device Problem 1 System message indicates a problem with a USB device Device connected to a USB port is not operating properly Action 1 Enter the System Setup program and ensure that the USB ports are ena
32. lt Ctri gt lt R gt to enter the host adapter configuration utility program See the documentation supplied with the host adapter for information about the configuration utility b Ensure that the hard drive has been configured correctly for the RAID c Exit the configuration utility and allow the system to boot to the operating system 6 Ensure that the required device drivers for your controller daughter card are installed and are configured correctly See the operating system documentation for more information NOTICE Skip the following step if your hard drives are in a RAID configuration 7 For non RAID configurations only remove the hard drive and swap its drive bay location with another hard drive that is functioning properly If the problem is resolved reinstall the hard drive in the original bay See Installing a Hot Plug Hard Drive If the hard drive functions properly in the original bay the drive carrier could have intermittent problems Replace the hard drive carrier See Getting Help If the hard drive functioned properly in another bay but does not function in the original bay the SAS SATA backplane has a defective connector See Getting Help 8 Check the cable connections inside the system a Turn off the system including any attached peripherals and disconnect the system from the electrical outlet b Open the system See Opening the System c Verify that the cable connections between SAS SATA backplane
33. point for multiple USB compliant devices such as mice and keyboards USB devices can be connected and disconnected while the system is running utility A program used to manage system resources memory disk drives or printers for example UTP Unshielded twisted pair A type of wiring used to connect systems in a business or home to a telephone line V Volt s VAC Volt s alternating current VDC Volt s direct current VGA Video graphics array VGA and SVGA are video standards for video adapters with greater resolution and color display capabilities than previous standards video adapter The logical circuitry that provides in combination with the monitor your system s video capabilities A video adapter may be integrated into the system board or may be an expansion card that plugs into an expansion slot video driver A program that allows graphics mode application programs and operating systems to display at a chosen resolution with the desired number of colors Video drivers may need to match the video adapter installed in the system video memory Most VGA and SVGA video adapters include memory chips in addition to your system s RAM The amount of video memory installed primarily influences the number of colors that a program can display with the appropriate video drivers and monitor capabilities video resolution Video resolution 800 x 600 for example is expressed as the number of pixels acr
34. power on and off 1 Functions independently of the system s power state or the system s operating system Provides text console redirection for system setup text based utilities and operating system consoles K NOTE To remotely access the BMC through the integrated NIC you must connect the network connection to integrated NIC1 For additional information on using BMC see the documentation for the BMC and systems management applications Entering the BMC Setup Module 1 Turn on or restart your system 2 Press lt Ctrl E gt when prompted after POST If your operating system begins to load before you press lt crt1 E gt allow the system to finish booting and then restart your system and try again BMC Setup Module Options For information about the BMC Setup Module options and how to configure the emergency management port EMP see the BMC User s Guide Back to Contents Page Back to Contents Page Troubleshooting Your System Dell PowerEdge R805 Systems Hardware Owner s Manual Safety First For You and Your System Start Up Routine Checking the Equipment Troubleshooting Basic I O Functions Troubleshooting a NIC Troubleshooting a Wet System Troubleshooting a Damaged System Troubleshooting the System Battery Troubleshooting Power Supplies Troubleshooting System Cooling Problems Troubleshooting System Memory Troubleshooting an SD Card or Internal USB Key Troubles
35. s and the SAS daughter card are correct See Installing a SAS Controller Daughter Card d Verify that the SAS cables are securely seated in their connectors e Verify that the power connectors on the SAS SATA backplane s are securely seated in their connectors f Close the system See Closing the System g Reconnect the system to the electrical outlet and turn on the system and attached peripherals If the problem persists see Getting Help Troubleshooting a SAS Controller Daughter Card K NOTE When troubleshooting a SAS controller daughter card also see the documentation for your operating system and the controller daughter card Problem Error message indicates a problem with the SAS controller daughter card 1 SAS controller daughter card performs incorrectly or not at all Action CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Run the appropriate online diagnostic test See Using Server Administrator Diagnostics 2 Enter the System Setup program and ensure that the SAS controller daughter card is enabled See Using the System Setup Program 3 Restart
36. s Guide System Diagnostics Features The system diagnostics provides a series of menus and options for particular device groups or devices The system diagnostics menus and options allow you to 1 Run tests individually or collectively Control the sequence of tests Repeat tests Display print or save test results Temporarily suspend testing if an error is detected or terminate testing when a user defined error limit is reached View help messages that briefly describe each test and its parameters 1 View status messages that inform you if tests are completed successfully View error messages that inform you of problems encountered during testing When to Use the System Diagnostics If a major component or device in the system does not operate properly component failure may be indicated As long as the microprocessor and the system s input output devices monitor keyboard and diskette drive are functioning you can use the system diagnostics to help identify the problem Running the System Diagnostics The system diagnostics is run from the utility partition on your hard drive NOTICE Use the system diagnostics to test only your system Using this program with other systems may cause invalid results or error messages In addition use only the program that came with your system or an updated version of that program 1 As the system boots press lt F10 gt during POST 2 From the utility partit
37. service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product K NOTE You must remove all expansion cards from the expansion card riser before removing the riser from the system 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System 3 Disconnect all cables connected to the expansion card 4 Remove all expansion cards from the expansion card riser See Removing an Expansion Card 5 Press the tab at the bottom of the riser to release the board from the card slot and lift expansion card riser 1 off of the mounting pins and out of the system See Figure 3 17 Replacing Expansion Card Riser 1 Aligning the two pin collars over the mounting pins on the system board gently lower the center riser board until the board connector is firmly seated into the system board socket See Figure 3 17 Figure 3 17 Removing and Replacing Expansion Card Riser 1 expansion card riser 1 mounting pins 2 system board socket ooo Removing Expansion Card Riser 2 CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshoot
38. sockets that have memory modules installed Repeat step 3 through step 7 of this procedure to install the remaining memory modules Replace the memory cooling shroud See Installing the Processor Cooling Shroud NOTICE Never operate your system with the memory cooling shroud removed Overheating of the system can develop quickly resulting in a shutdown of the system and the loss of data Close the system See Opening the System Optional Enter the System Setup program and check the System Memory setting on the main System Setup screen See Entering the System Setup Program The system should have already changed the value to reflect the newly installed memory If the value is incorrect one or more of the memory modules may not be installed properly Repeat step 2 through step 11 of this procedure checking to ensure that the memory modules are firmly seated in their sockets Run the system memory test in the system diagnostics See Running the System Diagnostics Removing Memory Modules 1 2 CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system including
39. standoffs and press down the side of the card until it is fully seated on the standoffs See Figure 3 20 When the front of the card is fully seated the plastic standoff snaps over the edge of the card 9 Connect the two short ribbon cables to the RAC card and the system board See Figure 6 2 for the connector locations NOTICE Be careful when attaching cables to the system board that you do not damage the surrounding system board components a Connect one cable to connector 1 on the RAC card and to RAC_CONN1 on the system board b Connect the second cable to connector 2 on the RAC card and to RAC_CONN2 on the system board j Reinstall expansion card riser 1 See Replacing Expansion Card Riser 1 k Reinstall all expansion cards in expansion card riser 1 See Installing an Expansion Card I Close the system See Closing the System See the RAC card documentation for information on configuring and using the RAC card LOM Daughter Card The LAN on motherboard LOM NIC daughter card provides two additional NIC LOMs The two daughter card LOMs are upgradeable to 10Gbps data rate capability when available Removing the LOM Daughter Card CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authori
40. system can cause the LCD to flash blue to identify a particular system The LCD lights amber when the system needs attention and the LCD panel displays an error code followed by descriptive text NOTE If the system is connected to AC power and an error has been detected the LCD lights amber regardless of whether the system has been powered on 5 USB connectors 2 Connects USB devices to the system The ports are USB 2 0 complaint 6 Video connector Connects a monitor to the system 7 Hard drives 2 Oo One or two 2 5 inch hot plug 8 Optical drive One optional slim line SATA DVD ROM drive or DVD RW drive or combination CD RW DVD drive when available optional NOTE DVD devices are data only Hard Drive I ndicator Codes The hard drive carriers have two indicators the drive activity indicator and the drive status indicator See Figure 1 2 In RAID configurations the drive status indicator lights to indicate the status of the drive In non RAID configurations only the drive activity indicator lights the drive status indicator is off Figure 1 2 Hard Drive Indicators 2 drive status indicator green and amber green drive activity indicator Table 1 3 lists the drive indicator patterns for RAID hard drives Different patterns are displayed as drive events occur in the system For example if a hard drive fails the drive failed pattern appears After the drive is selected for removal
41. the See Getting Help allowable voltage range CPU VDDIO 1 0V PwrGd Processor VDDIO voltage has exceeded the See Getting Help allowable voltage range CPU VDDA Processor VDDA voltage has exceeded the See Getting Help allowable voltage range 2 5V voltage regulator has failed See Getting Help 1 2V HTCORE voltage regulator has failed See Getting Help VDD 12V PS PwrGd The specified power supply has failed or has been If removed reinsert the power supply into the bay and reconnect to power removed from the bay while the system was on For component failures see Getting Help LOM Mezz PwrGd Voltage regulator for the LOM daughter card has Recycle power to the system or clear the SEL If the problem persists see failed Getting Help Planar LOM PwrGd Voltage regulator for the integrated LOM has Recycle power to the system or clear the SEL If the problem persists see failed Getting Help RPM Fan RPM of specified cooling fan is out of acceptable See Troubleshooting System Cooling Problems operating range Fan Redundancy CPU Thermtrip The system is no longer fan redundant Another Check control panel LCD for additional scrolling messages See fan failure will put the system at risk of over Troubleshooting System Cooling Problems heating Specified microprocessor is out of acceptable See Troubleshooting System Cooling Problems If the problem persists temperature range and has halted operation
42. troubleshooting an expansion card see the documentation for your operating system and the expansion card blem Error message indicates a problem with an expansion card Expansion card performs incorrectly or not at all ion CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Run the appropriate online diagnostic test See Using the System Setup Program Open or remove the bezel See Front Bezel Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening and Closing the System Ensure that each expansion card is firmly seated in its connector See Installing an Expansion Card Close the system See Opening and Closing the System Reconnect the system to the electrical outlet and turn on the system and attached peripherals If the problem persists go to the next step Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening and Closing the System Remove all expansion cards installed in the system See Removing an Expansion Ca
43. 1 Try using a different CD or DVD that you know works properly 2 Enter the System Setup program and ensure that the optical drive controller is enabled See Using the System Setup Program 3 Run the appropriate online diagnostic test See Using Server Administrator Diagnostics 4 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 5 Open the system See Opening and Closing the System 6 Ensure that the interface cable is securely connected to the optical drive and to the system board 7 Ensure that a power cable is properly connected to the drive 8 Close the system See Opening and Closing the System 9 Reconnect the system to the electrical outlet and turn on the system and attached peripherals If the problem is not resolved see Getting Help Troubleshooting an External Tape Drive Problem Defective tape drive Defective tape cartridge Missing or corrupted tape backup software or tape drive device driver Defective tape drive controller Action 10 1d 12 IE 14 Remove the tape cartridge you were using when the problem occurred and replace it with a tape cartridge that you know works Ensure that the SCSI or SAS device drivers for the tape drive are installed and are configured correctly See your tape drive documentation for more information about device drivers Reinstall the tape backup software as instructed in the tape b
44. 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System Figure 3 28 Replacing the System Battery positive side of battery connector system battery negative side of battery connector 3 Locate the battery socket See System Board Connectors NOTICE If you pry the battery out of its socket with a blunt object be careful not to touch the system board with the object Ensure that the object is inserted between the battery and the socket before you attempt to pry out the battery Otherwise you may damage the system board by prying off the socket or by breaking circuit traces on the system board oO oO NOTICE To avoid damage to the battery connector you must firmly support the connector while installing or removing a battery 4 Remove the system battery a Support the battery connector by pressing down firmly on the positive side of the connector b While supporting the battery connector press the battery toward the positive side of the connector and pry it up out of the securing tabs at the negative side of the connector NOTICE To avoid damage to the battery connector you must firmly support the connector while installing or removing a battery 5 Install the new system battery a Support the battery connector by pressing down firmly on the positive side of the connector b Hold the battery with the fac
45. DIMM The system BIOS has spared the memory because See Troubleshooting System Memory it has determined that the memory had too many errors amp represents the DIMM pair implicated by the BIOS 11910 Intrusion System cover has been removed Information only 11911 gt 3 ERRs Chk Log LCD overflow message Check the SEL for details on the events A maximum of three error messages can display sequentially on the LCD The fourth message displays as the standard overflow message 11912 SEL Full System Event Log is full of events and is unable Clear the log by deleting event entries to log any more events 11915 Video Off The video has been turned off by the RAC remote Information only user LCD lights with a blue or amber background 11916 Video Off in The video will be turned off in xx seconds by the Information only RAC remote user LCD lights with a blue or amber background W1228 ROMB Batt lt 24hr Warns predictively that the RAID battery has less Replace RAID battery See RAID Battery than 24 hours of charge left NOTE For the full name of an abbreviation or acronym used in this table see the Glossary Solving Problems Described by LCD Status Messages The code and text on the LCD can often specify a very precise fault condition that is easily corrected For example if the code 1418 CPU_1_Presence appears you know that a microprocessor is not
46. D_PWR connector on backplane Removing the Optical Drive From the Optical Drive Tray Pull outward on the tab at the back of the carrier on the left side and simultaneously pull up on the left side of the optical drive to separate the drive from the tray See Figure 3 24 Figure 3 24 Removing and Installing the Optical Drive in the Optical Drive Carrier optical drive optical drive carrier Installing an Optical Drive I nto the Optical Drive Tray 1 With the optical drive at a slight angle to the drive tray lower the right side of the optical drive down onto the right side of the drive tray See Figure 3 24 2 Lower the left side of the optical drive and press the drive down into the tray until it snaps into place System Memory You can upgrade your system memory to a maximum of 128 GB by installing 667 MHz registered parity DDR2 memory modules DIMMs in sets of 512 MB 1 GB 2 GB 4 GB or 8 GB single or dual ranked modules quad ranked modules are not supported The memory sockets are located on the system board under the memory module cooling shrouds and are split into two separate groups of eight sockets each Each eight socket group is adjacent to its respective processor Your system hardware supports Non Uniform Memory Architecture NUMA Each processor has its own memory controller and local memory for reduced access times but it can also access memory from another processor This architecture improves system per
47. Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Opening the System To upgrade or troubleshoot the system remove the system cover to gain access to internal components 1 Unless you are installing a hot plug component such as a cooling fan or power supply turn off the system and attached peripherals and disconnect the system from the electrical outlet and peripherals 2 To remove the system cover turn the latch release lock counter clockwise to the unlocked position See Figure 3 4 3 Lift up on the latch on top of the system See Figure 3 4 4 Grasp the cover on both sides and carefully lift the cover away from the system Closing the System 1 Lift up the latch on the cover Place the cover on top of the system and offset the cover slightly back so that it clears the chassis J hooks and lays flush on the system chassis See Figure 3 4 3 Push down the latch to lever the cover into the closed position 4 Rotate the latch release lock in a clockwise direction to secure the cover Figure 3 4 Removing the Cover latch 2 latch release lock 1 afotoments room _ Hard Drives This subsection describes how to install and configure SAS or SATA hard drives in the system s internal hard drive bays Your system features up to two 2 5 inch SAS or SATA hard drives All drives connect to the syste
48. Dell PowerEdge R805 Systems Hardware Owner s Manual About Your System Using the System Setup Program Installing System Components Troubleshooting Your System Running the System Diagnostics umpers and Connectors Getting Help Glossary Notes Notices and Cautions K NOTE A NOTE indicates important information that helps you make better use of your computer NOTICE A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem A CAUTION A CAUTION indicates a potential for property damage personal injury or death Information in this document is subject to change without notice 2007 2009 Dell Inc All rights reserved Reproduction in any manner whatsoever without the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell the DELL logo PowerEdge and Dell OpenManage are trademarks of Dell Inc AMD and AMD Opteron are registered trademarks and AMD PowerNow is a trademark of Advanced Micro Devices Microsoft Windows Windows Server and MS DOS are either trademarks or registered trademarks of Microsoft Corporation in the United States and or other countries EMC is a registered trademark of EMC Corporation Red Hat and Red Hat Linux are registered trademarks of Red Hat Inc UNIX is a registered trademark of The Open Group in the United States and other countries Other trademarks and trade names may be used in this doc
49. F Zero insertion force Back to Contents Page Back to Contents Page Installing System Components Dell PowerEdge R805 Systems Hardware Owner s Manual Recommended Tools Inside the System Front Bezel Opening and Closing the System Hard Drives Replacing a Hard Drive Carrier Power Supplies Internal SD Card System Fans SAS Controller Daughter Card RAID Battery Configuring the Boot Device Internal USB Memory Key Connector Expansion Cards Cooling Shrouds Fan Brackets Expansion Card Risers RAC Card LOM Daughter Card Optical Drive System Memory Integrated NIC TOE Processors System Battery Sideplane Board SAS SATA Backplane Board Control Panel Assembly System Board This section describes how to install the following system components Front bezel Hard drives and hard drive carriers Power supplies Internal SD card 1 System fans 1 SAS controller daughter card RAID battery 1 Internal USB memory key Expansion cards Cooling shrouds Fan brackets Expansion card risers RAC card 1 LOM daughter card Optical drive 1 System memory Processors 1 System battery 1 Sideplane board 1 SAS SATA backplane board Control panel assembly 1 System board Recommended Tools You may need the following items to perform the procedures in this section Key to the system keylock 1 and 2 Phillips screwdrivers T 10 Torx driver Wr
50. Gigabit s 1024 megabits or 1 073 741 824 bits GB Gigabyte s 1024 megabytes or 1 073 741 824 bytes However when referring to hard drive capacity the term is usually rounded to 1 000 000 000 bytes graphics mode A video mode that can be defined as x horizontal by y vertical pixels by z colors group As it relates to DMI a group is a data structure that defines common information or attributes about a manageable component guarding A type of data redundancy in which a set of physical drives stores data and an additional drive stores parity data See also mirroring striping and RAID h Hexadecimal A base 16 numbering system often used in programming to identify addresses in the system s RAM and I O memory addresses for devices In text hexadecimal numbers are often followed by h headless system A system or device that functions without having a keyboard mouse or monitor attached Normally headless systems are managed over a network using an Internet browser host adapter A host adapter implements communication between the system s bus and the controller for a peripheral device Hard drive controller subsystems include integrated host adapter circuitry To add a SCSI expansion bus to your system you must install or connect the appropriate host adapter Hz Hertz I O Input output A keyboard is an input device and a monitor is an output device In general 1 0 activity can be differentiated f
51. IMMs to spare by searching the DIMM sockets starting with the higher numbered socket pair specifically sockets 3 and 4 or sockets 7 and 8 for an amount of memory large enough to spare one of the available channels of memory If the DIMMs in these sockets are sufficient to spare a channel of the available memory the first rank of each of those two DIMMs are spared If the amount of memory is not large enough to spare an available memory channel the system spares the DIMM ranks in the lower numbered sockets Table 3 2 shows how memory sparing works in various memory configurations Table 3 2 Memory Sparing Configurations Memory Indicates a spared single rank DIMM 512 MB or 1 GB The entire capacity of this DIMM is reserved for sparing Indicates a spared dual rank DIMM 2 GB and higher One half of this DIMM s capacity is reserved for sparing Installing Memory Modules A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the S
52. a possible problem with the system Table 1 3 lists the system messages that can occur and the probable cause and corrective action for each message K NOTE If you receive a system message that is not listed in Table 1 3 check the documentation for the application that is running when the message appears or the operating system s documentation for an explanation of the message and recommended action A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Table 1 7 System Messages Message Causes Corrective Actions Alert Node Interleaving disabled The memory configuration does not support Ensure that the memory modules are installed in a Memory configuration does not support node interleaving or the configuration has configuration that supports node interleaving Check other Node Interleaving changed for example a failed DIMM so that system messages for additional information for possible node interleaving cannot be supported The causes For memory configuration information see General system will run but with reduced functionality Memory Module Installation Guidelines If the problem persists se
53. a switch that allows selection of the system from which the video is displayed and for which the keyboard and mouse are used LAN Local area network A LAN is usually confined to the same building or a few nearby buildings with all equipment linked by wiring dedicated specifically to the LAN Ib Pound s LCD Liquid crystal display LED Light emitting diode An electronic device that lights up when a current is passed through it LGA Land grid array A type of processor socket Unlike the PGA the LGA interface has no pins on the chip instead the chip has pads that contact pins on the system board Linux An operating system similar to the UNIX operating system that runs on a variety of hardware systems Linux is open source software which is freely available however the full distribution of Linux along with technical support and training are available for a fee from vendors such as Red Hat Linux software local bus On a system with local bus expansion capability certain peripheral devices such as the video adapter circuitry can be designed to run much faster than they would with a traditional expansion bus See also bus LVD Low voltage differential m Meter s mA Milliampere s MAC address Media Access Control address Your system s unique hardware number on a network mAh Milliampere hour s Mb
54. ackup software documentation Ensure that the tape drive s interface cable is fully connected to the tape drive and the external port on the SCSI or SAS controller card For SCSI tape drives verify that the tape drive is configured for a unique SCSI ID number and that the tape drive is terminated or not terminated based on the interface cable used to connect the drive See the documentation for the tape drive for instructions on selecting the SCSI ID number and enabling or disabling termination Run the appropriate online diagnostics tests See Using Server Administrator Diagnostics Open or remove the bezel See Front Bezel Turn off the system and attached peripherals and disconnect the system from the electrical outlet CAUTI ON Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Open the system See Opening and Closing the System Reseat the SAS or SCSI controller card in the expansion card slot Close the system See Opening and Closing the System Reconnect the system to the electrical outlet and turn on the system including attached peripherals If the problem is not resolved see
55. ail see Getting Help Troubleshooting the Keyboard Problem System message indicates a problem with the keyboard Keyboard is not functioning properly Action 1 Enter the System Setup program and ensure that the USB ports are enabled See Using the System Setup Program 2 Examine the keyboard and its cable for signs of damage 3 Swap the faulty keyboard with a working keyboard If the problem is resolved replace the faulty keyboard 4 Run the appropriate online diagnostic test See Using Server Administrator Diagnostics If the problem is not resolved see Getting Help Troubleshooting the Mouse Problem System message indicates a problem with the mouse Mouse is not functioning properly Action 1 Run the appropriate online diagnostic test See Using Server Administrator Diagnostics If the test fails continue to the next step 2 Examine the mouse and its cable for signs of damage If the mouse is not damaged go to step 4 If the mouse is damaged continue to the next step 3 Swap the faulty mouse with a working mouse If the problem is resolved replace the faulty mouse 4 Enter the System Setup program and ensure that the USB port is enabled See Using the System Setup Program If the problem is not resolved see Getting Help Troubleshooting Basic I O Functions Problem Error message indicates a problem with a serial port Device connected to a serial port
56. an only be used by software that supports Virtualization Technology Demand Based Power Management Enabled default NOTE Check your operating system documentation to verify if the operating system supports this feature Enables or disables demand based power management When enabled the CPU Performance State tables will be reported to the operating system when disabled the CPU Performance State tables will not be reported to the operating system If any of the CPUs do not support demand based power management the field will become read only and automatically set to Disabled Processor X ID Displays the family model and stepping of the specified processor Enabling AMD PowerNow Technology AMD PowerNow technology controls your system s processor performance automatically dynamically adjusting the operating frequency and voltage according to the task at hand When an application does not require full performance significant amounts of power can be saved Performance is designed to still be responsive with maximum processor performance being delivered when required and automatic power savings when possible NOTE AMD PowerNow support is dependent on the operating system and version used on your system Disable AMD PowerNow if your operating system does not fully support this feature See your operating system user guide for more information To disable the AMD PowerNow feature run the System Setup Program
57. andoffs See Figure 3 21 3 Slide the card back slightly and align the front edge of the LOM card with the two front plastic retention standoffs adjacent to the LOM system board connector and press down the side of the card until it is fully seated See Figure 3 20 When the front of the card is fully seated the plastic standoff snaps over the edge of the card 4 Reinstall all expansion cards in expansion card riser 2 See Installing an Expansion Card 5 Close the system See Closing the System Optical Drive An optional slimline DVD or CD RW DVD RW optical drive is mounted on a tray that slides in the front panel and connects to the controller on the system board K NOTE DVD devices are data only Removing the Optical Drive from the System A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from its electrical outlet 2 Open the system See Opening the System 3 Disconnect the optical drive cable from the back of the optical drive tray To remove the optical drive pull up on the blue release
58. ane Board Removal a sas sara backplane board _ 4 power cable trom system board a opten arve power comector accurng soson DEAT a CCS Installing the SAS SATA Backplane Board 1 Position the SAS SATA backplane board so that the securing tabs on the chassis are fully inserted into the securing slots on the backplane board See Figure 3 30 2 Pull and hold the release pin and then tilt the backplane board toward the front of the system until it stops then release the release pin and ensure that it snaps into place 3 Reinstall the sideplane board See Installing the Sideplane Board 4 Reconnect the power cable to the backplane board 5 If applicable reconnect the optical drive power cable to the backplane board See Installing the Optical Drive 6 Reinstall the SAS controller daughter card See Installing a SAS Controller Daughter Card 7 Reattach the SAS controller daughter card cable 8 Reinstall the hard drives See Installing a Hot Plug Hard Drive K NOTE Reinstall the hard drives in the same drive bays from which they were removed 9 Close the system See Closing the System Control Panel Assembly NOTE The control panel assembly consists of two separate modules the display module and the control panel circuit board Use the following instructions to remove and install either module Removing the Control Panel Assembly CAUTION Many repairs may only be done by a certified servic
59. any attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System 3 7 Remove the memory cooling shroud See Removing the Memory Module Cooling Shrouds NOTICE Never remove the memory cooling shroud without first powering down the system Overheating of the system can develop quickly resulting in a shutdown of the system and the loss of data Locate the memory module sockets on the system board See Figure 6 2 CAUTI ON The DIMMs are hot to the touch for some time after the system has been powered down Allow the DI MMs to cool before handling them Handle the DI MMs by the card edges and avoid touching the DIMM components Press down and out on the ejectors on each end of the socket until the memory module pops out of the socket See Figure 3 25 Replace the memory cooling shroud See Installing the Processor Cooling Shroud NOTICE Never operate your system with the memory cooling shroud removed Overheating of the system can develop quickly resulting in a shutdown of the system and the loss of data Close the system See Closing the System Integrated NIC TOE The TCP IP Offload Engine TOE functionality of the system s integrated NIC is activated by the LOM NIC hardware key installed in the TOE_KEY socket on the system board see Figure 6 2 See the user documentation that came with this system for information on how to set up and configure the TOE feature Proc
60. at includes power supplies and fans BMC Baseboard management controller boot routine A program that clears all memory initializes devices and loads the operating system when you start your system Unless the operating system fails to respond you can reboot also called warm boot your system by pressing lt Ctrl gt lt Alt gt lt Del gt Otherwise you must restart the system by pressing the reset button or by turning the system off and then back on bootable diskette A diskette that is used to start your system if the system will not boot from the hard drive BTU British thermal unit bus An information pathway between the components of a system Your system contains an expansion bus that allows the processor to communicate with controllers for the peripheral devices connected to the system Your system also contains an address bus and a data bus for communications between the processor and RAM C Celsius cache A fast storage area that keeps a copy of data or instructions for quick data retrieval When a program makes a request to a disk drive for data that is in the cache the disk cache utility can retrieve the data from RAM faster than from the disk drive CD Compact disc CD drives use optical technology to read data from CDs cm Centimeter s cmos Complementary metal oxide semiconductor component As they relate to DMI components include operating systems computer systems expansion card
61. bled See Using the System Setup Program 2 Turn off the system and any USB devices 3 Disconnect the USB devices and connect the malfunctioning device to the other USB connector 4 Turn on the system and the reconnected device If the problem is resolved the USB connector might be defective See Getting Help 5 If possible swap the interface cable with a working cable If the problem is resolved replace the interface cable 6 Turn off the system and the USB device and swap the device with a comparable device 7 Turn on the system and the USB device If the problem is resolved replace the USB device If the problem persists see Getting Help Troubleshooting a NIC Problem 1 NIC cannot communicate with network Action 1 Run the appropriate online diagnostic test See Running the System Diagnostics 2 Check the appropriate indicator on the NIC connector See NIC Indicator Codes If the link indicator does not light check all cable connections If the activity indicator does not light the network driver files might be damaged or missing Remove and reinstall the drivers if applicable See the NIC s documentation Change the autonegotiation setting if possible Use another connector on the switch or hub If you are using a NIC card instead of an integrated NIC see the documentation for the NIC card 3 Ensure that the appropriate drivers are installed and the protocols are bound Se
62. ca Disabled Integrated Devices ecccccccccecs CENIER gt PCI IRQ Assignment i cic ciclo eG nics EM TERS Serial Communication s sessssessssssss lt ENTER gt Embedded Server Management eee00 lt ENTER gt System Security eesees ETETETT lt ENTER gt Keyboard Numlock cccceccccsccccscess On Report Keyboard Errors cecccccccccsccae Report Up Dow Arrow to select SPACE to change ESC to exit F1 HELP Table 2 2 lists the options and descriptions for the information fields that appear on the main System Setup program screen K NOTE The options for the System Setup program change based on the system configuration K NOTE The System Setup program defaults are listed under their respective options where applicable Table 2 2 System Setup Program Options Option Description Boot Sequence Determines the order in which the system searches for boot devices during system startup Available options can include the diskette drive CD drive hard drives and network If you have installed a RAC additional options such as virtual floppy and virtual CD ROM may be present NOTE System boot is not supported from an external device attached to a SAS or SCSI adapter See support dell com for the latest support information about booting from external devices Hard Disk Drive Determines the order in which the system searches the hard drives during system startup The selections depend on the
63. ccess system features If your operating system begins to load before you enter the keystroke allow the system to finish booting and then restart your system and try again Table 1 1 Keystrokes for Accessing System Features Keystroke Description lt Ctrl gt lt E gt Enters the Baseboard Management Controller BMC Management Utility which allows access to the system event log SEL and configuration of the remote access controller RAC card See the BMC User s Guide for more information on setup and use of BMC lt Ctri gt lt C gt This keystroke enters the SAS Configuration Utility See your SAS controller User s Guide for more information lt Ctri gt lt R gt If you have the optional battery cached SAS RAID controller this keystroke enters the RAID configuration utility For more information see the documentation for your SAS controller card lt Ctrl gt lt S gt If you have PXE support enabled through the System Setup Program see Integrated Devices Screen this keystroke allows you to configure NIC settings for PXE boot For more information see the documentation for your integrated NIC Front Panel Features and Indicators Figure 1 1 shows the controls indicators and connectors located behind the optional rack bezel on the system s front panel Figure 1 1 Front Panel Features and Indicators Table 1 2 Front Panel LED Indicators Buttons and Connectors Item
64. d Connectors Figure 6 3 shows the location of the connectors on the SAS SATA backplane board Figure 6 3 SAS SATA Backplane Board Components front back 1 drive 0 connector 2 drive 1 connector optical drive power CD_ PWR backplane power BKPLN Sideplane Board Connectors See Figure 6 4 for the location and description of connectors on the sideplane board Figure 6 4 Sideplane Board Connectors 1 2 3 1 control panel CTR_PNL 2 SAS controller daughter card INT_STORAGE chassis intrusion switch INTRUSION pin collars 2 Expansion Card Riser Board Components and PCle Buses Figure 6 5 and Figure 6 6 show the components on the PCle expansion card riser boards including the expansion card slots and buses Figure 6 5 PCle Expansion Card Center Riser 1 Components 1 2 3 internal SD card slot 2 slot 1 PCle x8 lane width full length 1 sot 2 PCIe x8 lane with alkenen system board connector Figure 6 6 PCle Expansion Card Riser 2 Components ae i i wi N _ J El j ae 5 1 Phillips screw slot 3 PCle x8 lane width full length 3 slot 4 PCle x8 lane width half length 4 pin collars 2 5 system board connector Disabling a Forgotten Password The system s software security features include a system password and a setup password which are discussed in detail in Using the
65. d Drive NOTICE When installing a hard drive ensure that the adjacent drives are fully installed Inserting a hard drive carrier and attempting to lock its handle next to a partially installed carrier can damage the partially installed carrier s shield spring and make it unusable NOTICE Not all operating systems support hot plug drive installation See the documentation supplied with your operating system 1 Remove the front bezel if attached See Removing the Front Bezel 2 Ifa drive blank is present in the bay remove it See Removing a Drive Blank Figure 3 5 Installing a Hot Plug Hard Drive hard drive drive carrier drive carrier release handle Pf 3 Install the hot plug hard drive a Open the handle on the hard drive carrier b Insert the hard drive carrier into the drive bay until the carrier contacts the backplane c Close the handle to lock the drive in place 4 Replace the front bezel if it was removed in step 1 Replacing a Hard Drive Carrier Two versions of hard drive carriers are used with your system The version for SATA hard drives has a single set of four mounting holes on the side rails The second version called a SAS SATAu hard drive carrier has an extra four mounting holes to enable either a SAS and SATAu mounting position When using the SAS SATAu hard drive carrier observe these rules with regard to your system 1 Use only SAS hard drives with SAS SATAu drive carriers Use
66. documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System 3 Remove all expansion cards from expansion card riser 1 See Removing an Expansion Card 4 Remove expansion card riser 1 See Removing Expansion Card Riser 1 5 Disconnect the two short ribbon cables to the RAC card See Figure 3 20 Figure 3 20 Removing and Installing a RAC Card 1 standoff holes 2 2 RAC card connectors 2 RAC card cables 2 4 RAC card suppor stardo afon 6 Pull back slightly on one of the blue retention standoff tabs and gently work the edge of RAC card off of the standoff Repeat for the other retention standoff 7 Angle the free end of the RAC card up and pull the card away from the support standoff 8 If you are not replacing the RAC card disconnect and remove the ribbon cables from the system board and insert the plastic filler plug in the system back panel NOTICE When detaching the RAC cables from the system board squeeze the metal ends of the cable connectors and gently work the connector out of the socket Do not pull on the cable to unseat the connector Doing so can da
67. e Opening the System 4 Open the expansion card guide latch and remove the filler bracket at the back of the system See Figure 3 14 5 Install the expansion card a Ifthe expansion card is full length align its front edge with the front card guide See Figure 3 14 b Position the expansion card so that the card edge connector aligns with the expansion card connector on the expansion card riser board c Insert the card edge connector firmly into the PCle card connector until the card is fully seated d When the card is seated in the connector close the expansion card latch See Figure 3 14 6 Connect any expansion card cables for the new card See the documentation that came with the card for information about its cable connections 7 Close the system See Closing the System Removing an Expansion Card CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System 3 Disconnect any cables connected to the expansion card Figure 3 14 Removi
68. e Troubleshooting System Memory Attempting to update Remote Remote Configuration request has been Wait until the process is complete Configuration Please wait BIOS Update Attempt Failed Caution NVRAM_CLR jumper is installed on system board CPUs with different cache sizes detected Decreasing available memory Error Incorrect memory configuration CPU n Error Remote Access Controller initialization failure RAC virtual USB devices may not be available Gate A20 failure General failure HyperTransport error caused a system reset Please check the system event log for details Invalid NVRAM configuration Resource Re allocated Invalid PCIe card found in the Internal_Storage slot Keyboard Controller failure Manufacturing mode detected Memory address line failure at address read value expecting value Memory double word logic failure at address read value expecting value Memory odd even logic failure at address read value expecting value Memory write read failure at address read value expecting value Memory tests terminated by keystroke No boot device available No boot sector on hard drive No timer tick interrupt Optical drive not found PCI BIOS failed to install PCIe Degraded Link Width Error Embedded device Expected Link Width is n Actual Link Width is n PCIe Degraded Link Widt
69. e and prompts you to re enter your password You have three attempts to enter the correct password After the third unsuccessful attempt the system displays an error message showing the number of unsuccessful attempts and that the system has halted and will shut down This message can alert you to an unauthorized person attempting to use your system Even after you shut down and restart the system the error message continues to be displayed until the correct password is entered K NOTE You can use the Password Status option in conjunction with the System Password and Setup Password options to further protect your system from unauthorized changes Deleting or Changing an Existing System Password 1 When prompted press lt Ctrl gt lt Enter gt to disable the existing system password If you are asked to enter your setup password contact your network administrator 2 Enter the System Setup program by pressing lt F2 gt during POST 3 Select the System Security screen field to verify that the Password Status option is set to Unlocked 4 When prompted type the system password 5 Confirm that Not Enabled is displayed for the System Password option If Not Enabled is displayed for the System Password option the system password has been deleted If Enabled is displayed for the System Password option press the lt Alt gt lt b gt key combination to restart the system and then repeat steps 2 through 5 Using the Setup Password Assig
70. e system See Opening the System Remove any expansion cards from the expansion card riser 2 See Removing an Expansion Card Remove expansion card riser 2 See Removing Expansion Card Riser 2 Figure 3 19 Removing and Replacing the Riser 2 Board 1 expansion card bracket Phillips screw 4 tab slot 4 iee nook ca To 5 Remove the expansion card riser board a Using a Phillips screwdriver remove the securing screw from the assembly See Figure 3 19 b Slide the riser board off of the four securing tab hooks c Lift the riser board from the bracket Replacing the Riser 2 Board on the Expansion Card Bracket 1 Place the riser board in the expansion card bracket so that the four tab hooks are fully inserted through the tab slots on the riser board See Figure 3 19 2 Slide the riser board into the tab hooks 3 Using a Phillips screwdriver secure the board with the Phillips screw 4 Reinstall expansion card riser 2 See Replacing Expansion Card Riser 2 5 Install all expansion cards in the expansion card slots See Installing an Expansion Card 6 Close the system See Closing the System RAC Card The optional Remote Access Controller RAC provides a set of advanced features for managing the server remotely Removing the RAC Card A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product
71. e technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 If applicable remove the bezel See Removing the Front Bezel 2 Turn off the system and attached peripherals and disconnect the system from the electrical outlet and peripherals 3 Open the system See Opening the System 4 Disconnect the control panel cable at back of the control panel board See Figure 3 31 NOTICE Do not pull on the cable to unseat the connector Doing so can damage the cable a Squeeze the metal tabs on the ends of the cable connector b Gently work the connector out of the socket Figure 3 31 Control Panel Removal ff eoiey moame aepay moauecabie a control paner care contrat panel erui board securing serens T3 DETE A CS 5 Disconnect the display module cable from the control panel board See Figure 3 31 6 Remove the three screws that secure the control panel board to the system chassis and remove the board See Figure 3 31 7 Remove the display module a Insert the end of paper clip into the hole on the right side of the display module and gently pry off the label b Using a T10 Torx driver remove the two screws that secure the display module to
72. e the NIC s documentation 4 Enter the System Setup program and confirm that the NICs are enabled See Using the System Setup Program Ensure that the NICs hubs and switches on the network are all set to the same data transmission speed See the network equipment documentation Ensure that all network cables are of the proper type and do not exceed the maximum length See Network Cable Requirements in your Getting Started Guide If the problem persists see Getting Help Troubleshooting a Wet System Problem Liquid spilled on the system Excessive humidity Action A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening and Closing the System 3 Remove all expansion cards installed in the system See Removing an Expansion Card 4 Let the system dry thoroughly for at least 24 hours 5 Close the system See Opening and Closing the System 6 Reconnect the system to the electrical outlet and turn on the system and attached peripheral
73. ead and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from its electrical outlet 2 Open the system See Opening the System 3 Locate the USB connector on expansion card riser 2 see Figure 6 4 If you have full length expansion card in slot 3 you may have to remove the card to install the USB key See Removing an Expansion Card 4 Insert the USB memory key into the USB connector onto the board See Figure 3 13 5 If applicable install the expansion card in slot 3 See Installing an Expansion Card 6 Close the system See Closing the System 7 Reconnect the system to power and restart the system 8 Enter the System Setup program and verify that the USB key has been detected by the system See Using the System Setup Program Figure 3 13 Installing an Internal USB Key 2 1 USB memory key 2 internal USB connector expansion card riser 2 i Expansion Cards The system supports up to four PCI Express PCle expansion cards Expansion card riser 1 provides two slots o Slot 1 is a full length PCle x8 lane expansion slot o Slot 2 is a half length PCle x4 lane expansion slot Expansion card riser 2 provides two slots o Slot 3 is a full length PCle x8 lane expansion slot o Slot 4 is a half length PCle x8 lane expansion slot The expansion card slots are on separate buses To identify
74. echnician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System 3 If present disconnect the optical drive power cable from the SAS SATA backplane board See Removing the Optical Drive from the System 4 Open the drive carrier release handle on each hard drive and partially extend the drive s out of their drive bays See Removing a Hot Plug Hard Drive 5 Remove the storage controller daughter card See Removing a SAS Controller Daughter Card 6 Disconnect the SAS cable from the backplane connector 7 Disconnect the power cable from the backplane connector 8 Disconnect the optical drive power cable from the backplane connector 9 Remove the sideplane board See Removing the Sideplane Board 10 Remove the SAS SATA backplane board a Pull the backplane board release pin See Figure 3 30 b While pulling the release pin tilt the backplane board toward the back of the system c Lift the backplane board from its securing tabs and remove the backplane board from the chassis Figure 3 30 SAS SATA Backpl
75. eck the AC power source for the specified power supply If the problem unavailable or out of acceptable range persists see Troubleshooting Power Supplies S Input Range Power source for specified power supply is Check the AC power source for the specified power supply If the problem unavailable or out of acceptable range persists see Troubleshooting Power Supplies PS Redundancy The power supply subsystem is no longer See Troubleshooting Power Supplies redundant If the last supply fails the system will go down PS AC Current Power source is out of acceptable range Check the AC power source The system BIOS has reported an I O channel See Getting Help check PCI PERR Btt D FHF PCI PERR Slot PCI SERR B D FHt PCI SERR Slot The system BIOS has reported a PCI parity error Remove and reseat the PCle expansion cards If the problem persists see on a component that resides in PCI configuration Troubleshooting Expansion Cards space at bus device function The system BIOS has reported a PCI parity error Reinstall the expansion card riser See Expansion Card Risers on a component that resides in the specified PCle slot If the problem persists the riser card or system board is faulty See Getting Help The system BIOS has reported a PCI system error Remove and reseat the PCle expansion cards If the problem persists see on a component that resides in PCI configuration Troubleshoot
76. ed via a high bandwidth link and managed by an operating system where each processor has equal access to I O devices SNMP Simple Network Management Protocol A standard interface that allows a network manager to remotely monitor and manage workstations spanning Spanning or concatenating disk volumes combines unallocated space from multiple disks into one logical volume allowing more efficient use of all the space and all drive letters on a multiple disk system striping Disk striping writes data across three or more disks in an array but only uses a portion of the space on each disk The amount of space used by a stripe is the same on each disk used A virtual disk may use several stripes on the same set of disks in an array See also guarding mirroring and RAID SVGA Super video graphics array VGA and SVGA are video standards for video adapters with greater resolution and color display capabilities than previous standards system board As the main circuit board the system board usually contains most of your system s integral components such as the processor RAM controllers for peripherals and various ROM chips system configuration information Data stored in memory that tells a system what hardware is installed and how the system should be configured for operation system diskette See bootable diskette system memory See RAM System Setup program A BIOS based program that allows you to config
77. ee Troubleshooting System Memory subsystem failure E2013 The system BIOS failed to copy its flash image into See Troubleshooting System Memory memory E201C System management interrupt SMI initialization See Getting Help failure E201D BIOS shutdown test failure See Getting Help E201E BIOS POST memory test failure See Troubleshooting System Memory If problem persists see Getting Help E201F DRAC Config Dell remote access controller DRAC configuration Check screen for specific error messages failure Ensure that DRAC cables and connectors are properly seated If problem persists see your DRAC documentation E2020 CPU Config CPU configuration failure Check screen for specific error messages E2021 Memory Population Incorrect memory configuration Memory Check screen for specific error messages See Troubleshooting System population order incorrect Memory E2022 POST Fail General failure after video Check screen for specific error messages E2110 MBE DIMM amp One of the DIMMs in the set implicated by amp See Troubleshooting System Memory has had a memory multi bit error MBE E2111 SBE Log Disable DIMM The system BIOS has disabled memory single bit See Troubleshooting System Memory error SBE logging and will not resume logging further SBEs until the system is rebooted represents the DIMM implicated by the BIOS E2112 Mem Spare
78. ensure that the microprocessor heat sinks are properly installed See Troubleshooting the Microprocessors NOTE The LCD continues to display this message until the system s power cord is disconnected and reconnected to the AC power source or the SEL is cleared using either Server Assistant or the BMC Management Utility See the Dell OpenManage Baseboard Management Controller User s Guide for information about these utilities CPU Presence Specified processor is missing or bad and the See Troubleshooting the Microprocessors system is in an unsupported configuration Processors are in a configuration unsupported by Ensure that your processors match and conform to the type described in Dell the Microprocessor Technical Specifications outlined in your system s Getting Started Guide CPU Protocol The system BIOS has reported a processor See Getting Help protocol error PS Missing PS Status PS Predictive No power is available from the specified power See Troubleshooting Power Supplies supply specified power supply is improperly installed or faulty No power is available from the specified power See Troubleshooting Power Supplies supply specified power supply is improperly installed or faulty Power supply voltage is out of acceptable range See Troubleshooting Power Supplies specified power supply is improperly installed or faulty PS Input Lost Power source for specified power supply is Ch
79. er Supply If the problem persists see Getting Help Troubleshooting System Cooling Problems Problem 1 Systems management software issues a fan related error message Action Ensure that none of the following conditions exist Ambient temperature is too high External airflow is obstructed Cables inside the system obstruct airflow An individual cooling fan has failed See Troubleshooting a Fan Troubleshooting a Fan Problem 1 System status indicator is amber Systems management software issues a fan related error message Front panel LCD indicates a problem with the fan Action A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Run the appropriate diagnostic test See Using Server Administrator Diagnostics 2 Open the system See Opening and Closing the System A CAUTION The cooling fans are hot pluggable To maintain proper cooling while the system is on only replace one fan at a time 3 Locate the faulty fan indicated by the LCD display or diagnostic software For the identification number of each fan see Figure 3 9 4 Ensure that the
80. essors You can upgrade your processors to take advantage of future options in speed and functionality Each processor and its associated internal cache memory are contained in a land grid array LGA package that is installed in a ZIF socket on the system board Removing a Processor A 10 IL CAUTI ON Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Prior to upgrading your system download the latest system BIOS version on support dell com Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System Remove the memory module cooling shrouds See Removing the Memory Module Cooling Shrouds Remove the expansion cards from expansion card riser 2 See Removing an Expansion Card Remove expansion card riser 2 See Removing Expansion Card Riser 2 Remove the processor cooling shroud See Removing the Processor Cooling Shroud NOTICE Never remove the heat sink from a processor unless you intend to remove the processor The heat sink is necessary to maintain proper thermal conditions
81. formance if an operating system is installed that supports this feature NOTICE To enable NUMA run the System Setup program and disable the Node Interleaving option See Using the System Setup Program General Memory Module Installation Guidelines To ensure optimal performance of your system observe the following guidelines when configuring your system memory 1 Memory must be installed in configurations of four eight or sixteen DIMMs The minimum configuration is four 512 MB DIMMs DIMMs must be installed in matched sets of identical speed technology and size in the following sockets o Al A2 B1 and B2 four identical DIMMs in this set o A3 A4 B3 and B4 four identical DIMMs in this set o A5 through A8 and B5 through B8 eight identical DIMMs in this set Minimum configurations four DIMMs must occupy sockets Al A2 B1 and B2 A matched DIMM set can be mixed with another matched DIMM set of the next smaller size For example a DIMM set containing 2 GB DIMMs can be mixed with another DIMM set containing 1 GB DIMMs but not a set containing 512 MB DIMMs The larger capacity DIMMs must occupy the lower numbered DIMM sockets Table 3 1 shows the available memory configurations following these guidelines Table 3 1 Memory Configurations IM Sets Size Per Socket Total Memory DIMM Set DIMM Set DIMM Set Al A2 B1 B2 A3 A4 B3 B4 A5 A6 A7 A8 B5 B6 B7 B8 2 GB 512 MB 4 GB 512 MB 8 GB 512 MB
82. ge the system board or the processor when you turn it on When placing the processor in the socket be careful not to bend the pins in the socket Avoid touching the socket pins or the pads on the processor when handling the processor or the system board a If the release lever on the processor socket is not positioned all the way up move it to that position b With the processor and the socket keys aligned set the processor lightly in the socket NOTICE Do not use force to seat the processor When the processor is positioned correctly it engages easily into the socket c Close the processor shield See Figure 3 27 d When the processor is fully seated in the socket rotate the socket release lever back down until it snaps into place securing the processor See Figure 3 27 4 Install the heat sink a Using a clean lint free cloth remove the thermal grease from the heat sink removed from the old processor b Open the grease packet included with your processor kit and apply thermal grease evenly to the top of the new processor c Place the heat sink on the processor See Figure 3 26 d Using a 2 Phillips screwdriver tighten the heat sink retention screws See Figure 3 26 5 Replace the processor cooling shroud See Installing the Processor Cooling Shroud 6 Reinstall expansion card riser 2 See Replacing Expansion Card Riser 2 7 Reinstall the expansion cards into the riser 2 board See Installing an Expansion Card
83. h Error Integrated device Expected Link Width is n Actual Link Width is n PCIe Degraded Link Width Error Slot n Expected Link Width is n Actual Link Width is n PCIe Training Error Embedded device detected and is being processed Remote BIOS update attempt failed Retry the BIOS update If problem persists see Getting Help NVRAM_CLR jumper is installed CMOS has Remove NVRAM_CLR jumper See Figure 6 1 for jumper been cleared location Microprocessors with different cache sizes are Ensure that all microprocessors have the same cache size and installed that they are properly installed See Processors Faulty or improperly installed memory modules See Troubleshooting System Memory The DIMM group for CPU n is incorrectly See General Memory Module Installation Guidelines for memory configured and caused the system to halt configuration information If the problem persists see Troubleshooting System Memory Remote Access Controller initialization failure Ensure that the Remote Access Controller is properly installed See Installing a RAC Card Faulty keyboard controller faulty system See Getting Help board The operating system is unable to carry out This message is usually followed by specific information Note the command the information and take the appropriate action to resolve the problem A fatal system error occurred and caused the Check the SEL for information that was logged during the s
84. hard Sequence drives installed in your system USB Flash Drive Determines the emulation type for a USB flash drive Hard disk allows the USB flash drive to act as a hard drive Floppy allows the Emulation Type USB flash drive to act as a removal diskette drive Auto automatically chooses an emulation type Auto default Boot Sequence Retry Enables or disables the Boot Sequence Retry feature When set to Enabled the system re attempts the boot sequence after a 30 Disabled default second timeout if the previous boot attempt failed Integrated Devices Displays a screen to configure the system s integrated devices PCI IRQ Assignment Displays a screen to change the IRQ assigned to each of the integrated devices on the PCI bus and any installed expansion cards that require an IRQ Serial Communication Displays a screen to configure serial communication external serial connector fail safe baud rate remote terminal type and redirection after boot Embedded Server Displays a screen to configure the front panel LCD options and to set a user defined LCD string Management System Security Displays a screen to configure the system password and setup password features See Table 2 7 For further information see Using the System Password and Using the Setup Password Keyboard NumLock Determines whether your system starts up with the NumLock mode activated on 101 or 102 key keyboards does not apply to 84 On default key keyboards
85. he amount of memory installed still does not match the system memory setting then proceed to the next step Turn off the system and attached peripherals and disconnect the system from its electrical outlet Open the system See Opening the System If a diagnostic test or error message indicates a specific memory module as faulty swap or replace the module Otherwise swap the memory module in the first DIMM socket with a module of the same type and capacity that is known to be good See Installing Memory Modules Close the system See Closing the System Reconnect the system to its electrical outlet and turn on the system and attached peripherals As the system boots observe any error message that appears and the diagnostic indicators on the front of the system If the memory problem is still indicated repeat step 12 through step 17 for each memory module installed If the problem persists after all memory modules have been checked see Getting Help Troubleshooting an SD Card or Internal USB Key Problem System cannot read data from an SD card or USB key Action CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructi
86. he drive blank release handle to release the blank See Figure 3 5 3 Slide the drive blank out until it is free of the drive bay Installing a Drive Blank Install the hard drive blank as you would a 2 5 inch hard drive carrier 1 Remove the front bezel if attached See Removing the Front Bezel 2 Open the handle on the drive blank 3 Insert the drive blank into the drive bay until the blank is fully seated 4 Close the handle to lock the blank in place 5 Replace the front bezel if it was removed in step 1 Removing a Hot Plug Hard Drive 1 Remove the front bezel if attached See Removing the Front Bezel 2 From the RAID management software prepare the drive for removal and wait until the hard drive indicators on the drive carrier signal that the drive can be removed safely See your SAS controller documentation for information about hot plug drive removal If the drive has been online the green activity fault indicator will flash as the drive is powered down When both drive indicators are off the drive is ready for removal 3 Open the drive carrier release handle to release the drive See Figure 3 5 4 Slide the hard drive out until it is free of the drive bay 5 If you do not replace the hard drive insert a drive blank in the vacated drive bay See Installing a Drive Blank NOTICE To maintain proper system cooling all empty hard drive bays must have drive blanks installed Installing a Hot Plug Har
87. he slot on the sideplane board See Figure 3 10 4 With the hooks on the SAS card bay inserted into the cutouts on the SAS daughter card tray push the card edge connector into the card slot on the sideplane board until the card is fully seated See Figure 3 10 Figure 3 10 Installing a SAS Controller Daughter Card 1 SAS controller daughter card 2 sideplane 3 SAS controler daughter card socket fa retese ao UU 5 RAID battery connector battery cached SAS RAID controller only lefcutout OOOO OS 7 SAS cable 1 a SAS connector s 1 or 2 only SAS 0 used 5 Attach one end of the interface cable to connector 0 on the SAS controller and the other end to the backplane SAS connector See Figure 3 11 K NOTE Be sure to connect the cable according to the connector labels on the cable The cable is not operational if reversed Figure 3 11 SAS Controller Daughter Card Cabling 1 SAS controller daughter card 2 SAS 0 connector SAS_A connector below BKPLN connector SAS cable 1 6 For battery cached SAS RAID controllers install the RAID battery See Installing a RAID Battery Removing a SAS Controller Daughter Card 1 Disconnect the SAS cable from the SAS controller daughter card 2 Press down on the blue release tab and push the SAS controller daughter card out of the sideplane connector See Figure 3 10 3 Remove the card tray from the chassis hooks and lift the card from the system
88. he system to power 3 Turn on the system and attached peripherals and as the system boots note the messages on the screen If an error message appears indicating a fault with a specific memory module go to step 12 10 11 12 13 14 15 16 Lh 18 If you receive any other system message that indicates a nonspecific memory problem continue to the next step Enter the System Setup program and check the system memory setting See Using the System Setup Program Make any changes to the memory settings if needed If the installed memory does not match the amount of memory shown in the System Setup program proceed to the next step If the memory settings and installed memory indicate no problems proceed to step 12 Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System Check the memory banks and ensure that they are populated correctly See General Memory Module Installation Guidelines Make any necessary changes If the memory modules are populated correctly continue to the next step Reseat the memory modules in their sockets See Installing Memory Modules Close the system See Closing the System Reconnect the system to its electrical outlet and turn on the system and attached peripherals Enter the System Setup program and check the system memory setting See Using the System Setup Program If t
89. hooting a Hard Drive for the appropriate drive s installed in your system Seek error Seek operation failed Shutdown failure Shutdown test failure See Troubleshooting System Memory The amount of system memory has changed Memory has been added or removed or a If memory has been added or removed this message is memory module may be faulty informative and can be ignored If memory has not been added or removed check the SEL to determine if single bit or multi bit errors were detected and replace the faulty memory module See Troubleshooting System Memory This system supports only Opteron TM Microprocessor s is not supported by the Install a supported microprocessor or microprocessor 2000 series processors system combination See Installing a Processor Time of day clock stopped Faulty battery or faulty chip See Troubleshooting the System Battery Time of day not set please run SETUP Incorrect Time or Date settings faulty system Check the Time and Date settings See Using the System program battery Setup Program If the problem persists replace the system battery See System Battery Timer chip counter 2 failed Faulty system board See Getting Help Unsupported CPU combination Microprocessor s is not supported by the Install a supported microprocessor or microprocessor system combination See Processors Unsupported CPU stepping detected TPM failure A Trusted Platform Module TPM funct
90. hooting an Optical Drive Troubleshooting an External Tape Drive Troubleshooting a Hard Drive Troubleshooting a SAS Controller Daughter Card Troubleshooting Expansion Cards Troubleshooting the Microprocessors Safety First For You and Your System To perform certain procedures in this document you must remove the system cover and work inside the system While working inside the system do not attempt to service the system except as explained in this guide and elsewhere in your system documentation CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Start Up Routine Look and listen during the system s start up routine for the indications described in Table 4 1 Table 4 1 Start Up Routine Indications Look listen for A status or error message displayed on the front panel LCD See LCD Status Messages An error message displayed on the monitor See System Messages Alert messages from the systems management software See the systems management software documentation The monitor s power indicator See Troubleshooting the Video Subsystem The keyboard indicat
91. ically with 115200 default the remote terminal This rate should not be adjusted Remote Terminal Type Select either VT 100 VT 220 or ANSI VT 100 VT 220 default Redirection After Boot Enables or disables BIOS console redirection after your system boots to the operating system Enabled default System Security Screen Table 2 7 lists the options and descriptions for the information fields that appear on the System Security screen Table 2 7 System Security Screen Options Option Description System Displays the current status of your system s password security feature and allows you to assign and verify a new system password Password NOTE See Using the System Password for instructions on assigning a system password and using or changing an existing system password Setup Restricts access to the System Setup program in the same way that you restrict access to your system using the system password feature Password Password Status TPM Security Off default TPM Activation TPM Clear No default Power Button Enabled default NMI Button Disabled default AC Power Recovery Last default NOTE See Using the Setup Password for instructions on assigning a setup password and using or changing an existing setup password Setting the Setup Password option to Enabled prevents the system password from being changed or disabled at system start up
92. ield does not have user selectable settings Capability Detected Displays the NIC features provided by the LOM NIC hardware key installed in the TOE_KEY socket on the system board NOTE Some LOM features may require the installation of an additional driver OS Watchdog Timer Disabled default NOTE This feature is usable only with operating systems that support WDAT implementations of the Advanced Configuration and Power Interface ACPI 3 0b specification Sets a timer that monitors the operating system for activity and aids in recovery if the system stops responding When this field is set to Enabled the operating system is allowed to initialize the timer When set to Disabled the timer is not initialized Serial Communication Screen Table 2 6 lists the options and descriptions for the information fields that appear on the Serial Communication screen Table 2 6 Serial Communication Screen Options Option Description Serial Communication Options are On without Console Redirection On with Console Redirection via COM1 On with Console Redirection via On without Console COM2 and Off Redirection default External Serial Connector Specifies whether COM1 COM2 or Remote Access Device has access to the external serial connector for serial COM1 default communications Failsafe Baud Rate Displays the failsafe baud rate used for console redirection when the baud rate cannot be negotiated automat
93. ing Expansion Cards space at bus device function The system BIOS has reported a PCI system error Reinstall the expansion card riser See Expansion Card Risers on a component that resides in the specified slot If the problem persists the riser card or system board is faulty See Getting Help E1714 Unknown Err The system BIOS has determined that there has See Getting Help been an error in the system but is unable to determine its origin E171F PCIE Fatal Err The system BIOS has reported a PCle fatal error Remove and reseat the PCle expansion cards If the problem persists see BHt D Fit on a component that resides in PCle configuration Troubleshooting Expansion Cards space at bus device function PCIE Fatal Err The system BIOS has reported a PCle fatal error Reinstall the expansion card riser See Expansion Card Risers Slot on a component that resides in the specified slot If the problem persists the riser card or system board is faulty See Getting Help E1810 HDD Fault The SAS subsystem has determined that hard See Troubleshooting a Hard Drive rive has experienced a fault E1811 The specified hard drive has experienced a rebuild See Troubleshooting a Hard Drive If the problem persists see your RAID abort documentation E1812 HDD Removed The specified hard drive has been removed from Info
94. ing and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product K NOTE You must remove all expansion cards from the expansion card riser before removing the riser from the system Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System Disconnect all cables connected to the expansion card Remove any expansion cards from the expansion card riser See Removing an Expansion Card Press the two blue release latches on expansion card riser 2 and lift the riser straight up to clear the chassis See Figure 3 18 Replacing Expansion Card Riser 2 4 Align the guides on each end of expansion card riser 2 with the mounting pins on the system board and lower the riser into the system until the latches on the riser the engage See Figure 3 18 Reinstall any expansion cards Reconnect all expansion card cables Close the system See Closing the System Figure 3 18 Removing and Replacing Expansion Card Riser 2 pin collars 2 mounting pins 2 Removing the Riser 2 Board From the Expansion Card Bracket Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open th
95. ing up and slide it under the securing tabs at the positive side of the connector c Press the battery straight down into the connector until it snaps into place 6 Close the system See Closing the System 7 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 8 Enter the System Setup program to confirm that the battery is operating properly See Entering the System Setup Program 9 Enter the correct time and date in the System Setup program s Time and Date fields 10 Exit the System Setup program 11 To test the newly installed battery turn off the system and disconnect it from the electrical outlet for at least an hour 12 After an hour reconnect the system to its electrical outlet and turn it on 13 Enter the System Setup program and if the time and date are still incorrect see Getting Help for instructions on obtaining technical assistance Sideplane Board Removing the Sideplane Board A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system and attached peripherals and disconnect the system from the electrica
96. ion Guide provides important safety and regulatory information Warranty information may be included within this document or as a separate document The Rack Installation Guide or Rack Installation Instructions included with your rack solution describes how to install your system into a rack The Getting Started Guide provides an overview of system features setting up your system and technical specifications CDs included with your system provide documentation and tools for configuring and managing your system Systems management software documentation describes the features requirements installation and basic operation of the software Operating system documentation describes how to install if necessary configure and use the operating system software Documentation for any components you purchased separately provides information to configure and install these options Updates are sometimes included with the system to describe changes to the system software and or documentation K NOTE Always check for updates on support dell com and read the updates first because they often supersede information in other documents Release notes or readme files may be included to provide last minute updates to the system or documentation or advanced technical reference material intended for experienced users or technicians Accessing System Features During Startup Table 1 1 describes keystrokes that may be entered during startup to a
97. ion has See Getting Help failed Utility partition not available The lt F10 gt key was pressed during POST but Create a utility partition on the boot hard drive See the CDs no utility partition exists on the boot hard that came with your system drive Warning Following faulty DIMMs are Faulty or improperly seated memory module s See Troubleshooting System Memory disabled DIMMs are disabled in pairs as indicated by the n1 and n2 Check both DIMMs for a DIMM n1 n2 possible fault Total memory size is reduced Warning A fatal error has caused A fatal system error occurred and caused the Check the SEL for information that was logged during the system reset Please check the system system to reboot error See the applicable troubleshooting section in event log Troubleshooting Your System for any faulty components specified in the SEL Warning No micro code update loaded Micro code update failed Update the BIOS firmware See Getting Help for processor n Warning One or more faulty DIMMs found Faulty or improperly seated memory module s See Troubleshooting System Memory on CPUn used by CPUn Warning The installed memory Invalid memory configuration The system will Ensure that the memory modules are installed in a valid configuration is not optimal For more run but with reduced functionality configuration See General Memory Module Installation information on valid memory Guidelines If the problem
98. ion main menu select Run System Diagnostics or select Run Memory Diagnostics if you are troubleshooting memory When you start the system diagnostics a message is displayed stating that the diagnostics are initializing Next the Diagnostics menu appears The menu allows you to run all or specific diagnostics tests or to exit the system diagnostics K NOTE Before you read the rest of this section start the system diagnostics so that you can see the utility on your screen System Diagnostics Testing Options Click the testing option in the Main Menu window Table 5 1 provides a brief explanation of testing options Table 5 1 System Diagnostics Testing Options Testing Function Option Express Test Performs a quick check of the system This option runs device tests that do not require user interaction Use this option to quickly identify the source of your problem Extended Test Performs a more thorough check of the system This test can take an hour or longer Custom Test Tests a particular device Information Displays test results Using the Custom Test Options When you select Custom Test in the Main Menu window the Customize window appears and allows you to select the device s to be tested select specific options for testing and view the test results Selecting Devices for Testing The left side of the Customize window lists devices that can be tested Devices are grouped by device t
99. ist grounding strap Inside the System CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product In Figure 3 1 the bezel and system cover are removed to provide an interior view of the system Figure 3 1 Inside the System 1 SAS controller daughter card 2 sideplane 3 memory modules up to 16 4 hot pluggable power supply cooling fans 2 5 cooling shrouds 3 6 riser 2 PCle slots 3 and 4 7 power supplies or 3 fe Lo saugnterears 9 RAC daughter card riser 1 PCle slots 1 and 2 11 heatsinks microprocessors 2 13 slimline optical drive optional 15 RAID battery optional battery cached SAS RAID controller only e T The system board holds the system s control circuitry and other electronic components Several hardware options such as the microprocessors and memory are installed directly on the system board Each expansion card riser accommodates one full length and one half length PCle expansion card The system provides space for an optional optical drive The optical drive connects to the SATA controller on the system board For more inf
100. k the System Password option When a system password is assigned the setting shown for the System Password option is Enabled If the setting shown for the Password Status is Unlocked you can change the system password If the Password Status option is Locked you cannot change the system password When the system password feature is disabled by a jumper setting the system password is Disabled and you cannot change or enter a new system password When a system password is not assigned and the password jumper on the system board is in the enabled default position the setting shown for the System Password option is Not Enabled and the Password Status field is Unlocked To assign a system password 1 Verify that the Password Status option is set to Unlocked 2 Highlight the System Password option and press lt Enter gt 3 Type your new system password You can use up to 32 characters in your password As you press each character key or the spacebar for a blank space a placeholder appears in the field The password assignment is not case sensitive However certain key combinations are not valid If you enter one of these combinations the system beeps To erase a character when entering your password press lt Backspace gt or the left arrow key NOTE To escape from the field without assigning a system password press lt Enter gt to move to another field or press lt Esc gt at any time prior to completing step 5 4 Press lt Enter
101. l outlet 2 Open the system See Opening the System 3 Remove the SAS controller daughter card See Removing a SAS Controller Daughter Card 4 Remove any cables from the sideplane board NOTICE When detaching the control panel cable from the sideplane board squeeze the metal ends of the cable connectors and gently work the connector out of the socket Do not pull on the cable to unseat the connector Doing so can damage the cable 5 Pressing inward on the sideplane release tabs lift the sideplane up and away from the system See Figure 3 29 Installing the Sideplane Board 1 Insert the sideplane board into sideplane slots along the left wall of the chassis and lower the sideplane board so that the pin collars connect with the two pins on the system board Press the sideplane down until sideplane connector is fully seated into the system board connector See Figure 3 29 2 Reattach the control panel cable to the sideplane board 3 Replace the storage controller daughter card See Installing a SAS Controller Daughter Card 4 Close the system See Closing the System Figure 3 29 Sideplane Removal and Installation 4 ET a wy C 7 sidepane connector fa Jayatemboar i 2 sas controler daughter cara 10 sas controler daughter cara release hana fifsas conrolerdaugnterarteoae SAS SATA Backplane Board Removing the SAS SATA Backplane Board A CAUTION Many repairs may only be done by a certified service t
102. lementing or updating the product s documentation read only file A read only file is one that you are prohibited from editing or deleting ROM Read only memory Your system contains some programs essential to its operation in ROM code A ROM chip retains its contents even after you turn off your system Examples of code in ROM include the program that initiates your system s boot routine and the POST ROMB RAID on motherboard rpm Revolutions per minute RTC Real time clock SAS Serial attached SCSI SATA Serial Advanced Technology Attachment A standard interface between the system board and storage devices SCSI Small computer system interface An I O bus interface with faster data transmission rates than standard ports SDRAM Synchronous dynamic random access memory sec Second s serial port An I O port used most often to connect a modem to your system You can usually identify a serial port on your system by its 9 pin connector service tag A bar code label on the system used to identify it when you call Dell for technical support simple disk volume The volume of free space on a single dynamic physical disk SMART Self Monitoring Analysis and Reporting Technology Allows hard drives to report errors and failures to the system BIOS and then display an error message on the screen SMP Symmetric multiprocessing Used to describe a system that has two or more processors connect
103. ling a Cooling Fan fan release handle fan bracket Replacing a Cooling Fan 1 Ensure that the fan handle is upright and lower the fan into its fan bracket until the fan is fully seated Then lower the fan handle until it snaps into place See Figure 3 9 2 Close the system See Closing the System SAS Controller Daughter Card Your system includes a dedicated slot on the sideplane for an internal SAS controller daughter card that provides the SAS storage subsystem for your system s internal hard drives The controller supports either all SAS or all SATA hard drive configurations and also enables you to set up the hard drives in RAID configurations as supported by the version of the SAS controller included with your system Installing a SAS Controller Daughter Card A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System 3 Place the SAS daughter card tray on the SAS card bay on top of the hard drive bay and align the card connector with t
104. m board through the SAS SATA backplane board See Figure 6 3 Hard drives are supplied in special hot pluggable drive carriers that fit in the hard drive bays NOTICE Before attempting to remove or install a drive while the system is running see the documentation for the SAS controller daughter card to ensure that the host adapter is configured correctly to support hot plug drive removal and insertion K NOTE All installed drives must be either SAS or SATA Mixed drive configurations are not supported K NOTE It is recommended that you use only drives that have been tested and approved for use with the SAS SATA backplane board You may need to use different programs than those provided with the operating system to partition and format SAS or SATA hard drives NOTICE Do not turn off or reboot your system while the drive is being formatted Doing so can cause a drive failure When you format a hard drive allow enough time for the formatting to be completed Be aware that high capacity hard drives can take a number of hours to format Removing a Drive Blank NOTICE To maintain proper system cooling all empty hard drive bays must have drive blanks installed If you remove a hard drive carrier from the system and do not reinstall it you must replace the carrier with a drive blank Remove the drive blank as you would the 2 5 inch hard drive carrier 1 Remove the front bezel if attached See Removing the Front Bezel 2 Open t
105. m is located ANSI American National Standards Institute The primary organization for developing technology standards in the U S application Software designed to help you perform a specific task or series of tasks Applications run from the operating system ASCII American Standard Code for Information Interchange asset tag An individual code assigned to a system usually by an administrator for security or tracking purposes backup A copy of a program or data file As a precaution back up your system s hard drive on a regular basis Before making a change to the configuration of your system back up important start up files from your operating system backup battery A battery that maintains system configuration date and time information in a special section of memory when the system is turned off beep code A diagnostic message in the form of a pattern of beeps from your system s speaker For example one beep followed by a second beep and then a burst of three beeps is beep code 1 1 3 BIOS Basic input output system Your system s BIOS contains programs stored on a flash memory chip The BIOS controls the following 1 Communications between the processor and peripheral devices Miscellaneous functions such as system messages bit The smallest unit of information interpreted by your system blade A module that contains a processor memory and a hard drive The modules are mounted into a chassis th
106. mage the cable 9 Reinstall expansion card riser 1 See Replacing Expansion Card Riser 1 10 Reinstall all expansion cards in expansion card riser 1 See Installing an Expansion Card 11 Close the system See Closing the System Installing a RAC Card A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System 3 Remove all expansion cards from expansion card riser 1 See Removing an Expansion Card 4 Remove expansion card riser 1 See Removing Expansion Card Riser 1 5 If you are installing a RAC card for the first time remove the plastic filler plug from the system back panel See Figure 3 20 6 Angle the RAC card so that its NIC connector inserts through the back panel RAC card opening and then straighten the card 7 Position the back edge of the card so that the cutout on the edge of the card inserts into the support standoff See Figure 3 20 8 Align the front edge of the RAC card with the two front plastic retention
107. n end of the card into the slot with the label on the card facing outward from the riser See Figure 3 8 K NOTE The slot is keyed to ensure correct insertion of the card 4 Press down on the card to lock it into the slot 5 Close the system See Closing the System System Fans The system includes six hot pluggable fans to provide cooling to the system s interior components Fans 1 through 4 located behind the optical drive and SAS backplane provide airflow over the processors and the B memory modules Fans 5 and 6 located near the power supply bays draw air over the A memory modules and into the power supplies See Figure 3 9 Removing a System Fan CAUTI ON Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTICE The system fans are hot pluggable To maintain proper cooling while the system is on replace only one fan at a time 1 Open the system See Opening the System Use caution when handling the fan until the fan blades stop spinning 2 Raise the fan handle and pull the fan straight up from the fan bracket to clear the chassis See Figure 3 9 Figure 3 9 Removing and Instal
108. nd disconnect the system from the electrical outlet 3 Open the system See Opening and Closing the System 4 Inspect each processor and heat sink and ensure that they are properly installed If you need to make adjustments see Installing a Processor 5 Close the system See Opening and Closing the System 6 Reconnect the system to the electrical outlet and turn on the system and attached peripherals 7 Run the appropriate online diagnostic test If the tests fail or the problem persists see Getting Help Back to Contents Page
109. ng or Installing an Expansion Card 1 front card guide 2 expansion card expansion card connector 4 card edge connector expansion card guide latch Pf 4 Remove the expansion card a Open the expansion card latch at the back of the system chassis See Figure 3 14 b Grasp the expansion card by its top corners and carefully pull the card from the expansion card connector 5 If you are removing the card permanently install a metal filler bracket over the empty expansion slot opening and close the expansion card latch NOTE You must install a filler bracket over an empty expansion slot to maintain Federal Communications Commission FCC certification of the system The brackets also aid in proper cooling and airflow inside the system 6 Close the system See Closing the System Cooling Shrouds The system provides three cooling shrouds that direct airflow from the cooling fans over the system processors processor cooling shroud and memory modules memory module cooling shrouds A and B A CAUTION The DIMMs are hot to the touch for some time after the system has been powered down Allow the DI MMs to cool before handling them NOTICE Never operate your system with the memory cooling shroud removed Overheating of the system can develop quickly resulting in a shutdown of the system and the loss of data Removing the Memory Module Cooling Shrouds 1 Turn off the system including any attached
110. ning a Setup Password You can assign or change a setup password only when the Setup Password option is set to Not Enabled To assign a setup password highlight the Setup Password option and press the lt gt or lt gt key The system prompts you to enter and verify the password If a character is illegal for password use the system beeps K NOTE The setup password can be the same as the system password If the two passwords are different the setup password can be used as an alternate system password However the system password cannot be used in place of the setup password You can use up to 32 characters in your password As you press each character key or the spacebar for a blank space a placeholder appears in the field The password assignment is not case sensitive However certain key combinations are not valid If you enter one of these combinations the system beeps To erase a character when entering your password press lt Backspace gt or the left arrow key After you verify the password the Setup Password setting changes to Enabled The next time you enter the System Setup program the system prompts you for the setup password A change to the Setup Password option becomes effective immediately restarting the system is not required Operating With a Setup Password Enabled If Setup Password is set to Enabled you must enter the correct setup password before you can modify most of the System Setup options When you s
111. nk into the slot in the power supply bay wall Rotate the blank into the power supply bay Internal SD Card The system provides a slot on top of the expansion card riser 1 for an internal SD card K NOTE To use an SD card with your system ensure that the SD card port is enabled in the System Setup program See Using the System Setup Program Removing the SD Card CAUTI ON Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System 3 Locate the SD card at the top of riser 1 push down on the card to release it and pull the card from the card slot See Figure 3 8 4 Close the system See Closing the System Figure 3 8 Removing or Installing an Internal SD Card SD card slot SD connector Installing the SD Card 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System 3 Locate the SD card slot at the top of riser 1 and insert the contact pi
112. omprehensive set of tests for your system DIMM Dual in line memory module See also memory module DIN Deutsche Industrie Norm directory Directories help keep related files organized on a disk in a hierarchical inverted tree structure Each disk has a root directory Additional directories that branch off the root directory are called subdirectories Subdirectories may contain additional directories branching off them DMA Direct memory access A DMA channel allows certain types of data transfer between RAM and a device to bypass the processor DMI Desktop Management Interface DMI enables the management of your system s software and hardware by collecting information about the system s components such as the operating system memory peripherals expansion cards and asset tag DNS Domain Name System A method of translating Internet domain names such as www dell com into IP addresses such as 143 166 83 200 DRAM Dynamic random access memory A system s RAM is usually made up entirely of DRAM chips DVD Digital versatile disc ECC Error checking and correction EEPROM Electronically erasable programmable read only memory EMC Electromagnetic compatibility EMI Electromagnetic interference ERA Embedded remote access ERA allows
113. only the SAS mounting position on the carrier The SATAu position is reserved Figure 3 6 illustrates a SAS hard drive being installed in a SAS SATAu hard drive carrier Removing a Hard Drive From a Hard Drive Carrier Remove the four screws from the slide rails on the hard drive carrier and separate the hard drive from the carrier Installing a Hard Drive I nto a Drive Carrier 1 Insert the hard drive into the hard drive carrier with the connector end of the drive at the rear See Figure 3 6 2 Viewing the assembly as shown in Figure 3 6 align the screw holes on the hard drive with the rear set of holes on the hard drive carrier When aligned correctly the rear of the hard drive will be flush with the rear of the hard drive carrier 3 Attach the four screws to secure the hard drive to the hard drive carrier See Figure 3 6 Figure 3 6 Installing a SAS Hard Drive Into a SAS SATAu Drive Carrier Power Supplies Your system supports one or two power supplies rated at an output of 700 W If only one power supply is installed it must be installed in the left power supply bay PS1 If two power supplies are installed the second power supply provides hot pluggable power redundancy In redundant mode the system distributes the power load across both power supplies to maximize efficiency When a power supply is removed with the system powered on the full power load is picked up by the remaining power supply NOTICE To ensure p
114. ons that came with the product Enter the System Setup program and ensure that the SD card or USB key port is enabled See Using the System Setup Program Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening and Closing the System Reseat the SD card or USB key 5 Close the system See Opening and Closing the System 6 Reconnect the system to the electrical outlet and turn on the system and attached peripherals If the problem is not resolved proceed to the next step 7 Repeat step 2 and step 3 8 Insert a different SD card or USB key that you know works properly 9 Close the system See Opening and Closing the System 10 Reconnect the system to the electrical outlet and turn on the system and attached peripherals If the problem is not resolved see Getting Help Troubleshooting an Optical Drive Problem 1 System cannot read data from a CD or DVD in an optical drive Optical drive indicator does not blink during boot Action A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product
115. ormation see Optical Drive The hard drive bays provide space for up to two 2 5 inch SAS or two 2 5 inch SATA hard drives The hard drives connect to a SAS controller card through the SAS SATA backplane board For more information see Hard Drives and SAS Controller Daughter Card During an installation or troubleshooting procedure you may be required to change a jumper setting For more information see System Board umpers Front Bezel A lock on the bezel restricts access to the power button optical drive and hard drive s A control panel LCD located on the front panel and accessible through the front bezel displays the system s status See Figure 3 2 Figure 3 2 Control Panel LCD With Bezel Installed a ever era pane e Removing the Front Bezel 1 Using the system key unlock the bezel 2 Press the tab at the left end of the bezel 3 Rotate the left end of the bezel away from the system to release the right end of the bezel 4 Pull the bezel away from the system See Figure 3 3 Figure 3 3 Removing the Front Bezel i bez bez Replacing the Front Bezel To replace the front bezel perform the above steps in reverse Opening and Closing the System A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team
116. ors See Troubleshooting the Keyboard The USB diskette drive activity indicator See Troubleshooting a USB Device The USB CD drive activity indicator See Troubleshooting a USB Device The CD drive activity indicator See Troubleshooting an SD Card or Internal USB Key in v The hard drive activity indicator See Troubleshooting a Hard Drive An unfamiliar constant scraping or grinding sound when you access a drive See Getting Help Checking the Equipment This section provides troubleshooting procedures for external devices attached to the system such as the monitor keyboard or mouse Before you perform any of the procedures see Troubleshooting External Connections Troubleshooting I RQ Assignment Conflicts Most PCI devices can share an IRQ with another device but they cannot use an IRQ simultaneously To avoid this type of conflict see the documentation for each PCI device for specific IRQ requirements Table 4 2 lists the IRQ assignments Table 4 2 IRQ Assignment Defaults IRQ Line Assignment Troubleshooting External Connections Loose or improperly connected cables are the most likely source of problems for the system monitor and other peripherals such as a printer keyboard mouse or other external device Ensure that all external cables are securely attached to the external connectors on your system See Front Panel Feature
117. oss by the number of pixels up and down To display a program at a specific graphics resolution you must install the appropriate video drivers and your monitor must support the resolution W Watt s WH Watt hour s win ini file A start up file for the Windows operating system When you start Windows it consults the win ini file to determine a variety of options for the Windows operating environment The win ini file also usually includes sections that contain optional settings for Windows application programs that are installed on the hard drive Windows 2000 An integrated and complete Microsoft Windows operating system that does not require MS DOS and that provides advanced operating system performance improved ease of use enhanced workgroup functionality and simplified file management and browsing Windows Powered A Windows operating system designed for use on NAS systems For NAS systems the Windows Powered operating system is dedicated to file service for network clients Windows Server 2003 A set of Microsoft software technologies that enable software integration through the use of XML Web services XML Web services are small reusable applications written in XML that allow data to be communicated between otherwise unconnected sources XML Extensible Markup Language XML is a way to create common information formats and to share both the format and the data on the World Wide Web intranets and elsewhere ZI
118. other countries Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products Dell Inc disclaims any proprietary interest in trademarks and trade names other than its own June 2009 P N TT864 Rev A01 Back to Contents Page Back to Contents Page Running the System Diagnostics Dell PowerEdge R805 Systems Hardware Owner s Manual Using Server Administrator Diagnostics System Diagnostics Features When to Use the System Diagnostics Running the System Diagnostics System Diagnostics Testing Options Using the Custom Test Options If you experience a problem with your system run the diagnostics before calling for technical assistance The purpose of the diagnostics is to test your system s hardware without requiring additional equipment or risking data loss If you are unable to fix the problem yourself service and support personnel can use diagnostics test results to help you solve the problem Using Server Administrator Diagnostics To assess a system problem first use the online Server Administrator diagnostics If you are unable to identify the problem then use the system diagnostics To access the online diagnostics log into the Server Administrator home page and then click the Diagnostics tab For information about using diagnostics see the online help For additional information see the Server Administrator User
119. p program by responding to certain error messages If an error message appears while the system is booting make a note of the message Before entering the System Setup program see System Messages for an explanation of the message and suggestions for correcting errors K NOTE After installing a memory upgrade it is normal for your system to send a message the first time you start your system Using the System Setup Program Table 2 1 lists the keys that you use to view or change information on the System Setup program screens and to exit the program Table 2 1 System Setup Program Navigation Keys Keys Action K NOTE For most of the options any changes that you make are recorded but do not take effect until you restart the system System Setup Options Main Screen When you enter the System Setup program the main System Setup program screen appears see Figure 2 1 Figure 2 1 Main System Setup Program Screen Dell Inc www dell com PowerEdge R805 BIOS Version XXX Service Tag XXXXXX Asset Tag XXXXXX System Tint scanccwcccccenccsconcesoncena 01 12 45 Syeted Date svicvs vevvcucvvecvcccouvevasevesun Fri Nov 30 2007 Memory Information lt ENTER gt CPU Information lt ENTER gt Boot Sequence ocecescccccssccccccccccccccs lt ENTER gt Hard Disk Drive Sequence lt ENTER gt USB Flash Drive Emulation Type lt ENTER gt Boot Sequence Ratry wccccccec ncancancanc
120. peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System 3 Squeeze the blue release latches located on top of the memory module cooling shroud and lift the shroud out of the system See Figure 3 15 4 Repeat the previous step for the other memory module cooling shroud Figure 3 15 Removing and Installing the Cooling Shrouds memory module cooling shroud A j4 releasetabs O O memory module cooling shroud B 6 pin colare OOOO mounino pns e mounting pins on fen brackets 2 Removing the Processor Cooling Shroud 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System 3 Detach and remove the two memory module cooling shrouds on each side of the processor cooling shroud 4 Remove the expansion cards from expansion card riser 2 See Removing an Expansion Card 5 Remove expansion card riser 2 See Removing Expansion Card Riser 2 6 Lift the shroud upward and out of the system See Figure 3 15 Installing the Processor Cooling Shroud 1 Align the pin collars at the bottom of the processor cooling shroud with the pins located on the two fan brackets See Figure 3 15 2 Lower the processor cooling shroud straight down onto the pins 3 Reinstall expansion card riser 2 See Replacing Expansion Card Riser 2 4 Reinstall the expansion cards into the riser 2 board
121. persists see Troubleshooting configurations please see the system System Memory documentation on the technical support web site Write fault Faulty USB device USB medium optical drive See Troubleshooting a USB Device Troubleshooting an SD assembly hard drive or hard drive subsystem Card or Internal USB Key and Troubleshooting a Hard Drive Write fault on selected drive NOTE For the full name of an abbreviation or acronym used in this table see the Glossary Warning Messages A warning message alerts you to a possible problem and prompts you to respond before the system continues a task For example before you format a hard drive a message will warn you that you may lose all data on the hard drive Warning messages usually interrupt the task and require you to respond by typing y yes or n no NOTE Warning messages are generated by either the application or the operating system For more information see the documentation that accompanied the operating system or application Diagnostics Messages When you run system diagnostics an error message may result Diagnostic error messages are not covered in this section Record the message on a copy of the Diagnostics Checklist in Getting Help and then follow the instructions in that section for obtaining technical assistance Alert Messages Systems management software generates alert messages fo
122. r your system Alert messages include information status warning and failure messages for drive temperature fan and power conditions For more information see the systems management software documentation Back to Contents Page Back to Contents Page Dell PowerEdge R805 Systems Hardware Owner s Manual Notes Notices and Cautions K NOTE A NOTE indicates important information that helps you make better use of your computer NOTICE A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem A CAUTION A CAUTION indicates a potential for property damage personal injury or death Information in this document is subject to change without notice 2007 2009 Dell Inc All rights reserved Reproduction in any manner whatsoever without the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell the DELL logo PowerEdge and Dell OpenManage are trademarks of Dell Inc AMD and AMD Opteron are registered trademarks and AMD PowerNow is a trademark of Advanced Micro Devices Microsoft Windows Windows Server and MS DOS are either trademarks or registered trademarks of Microsoft Corporation in the United States and or other countries EMC is a registered trademark of EMC Corporation Red Hat and Red Hat Linux are registered trademarks of Red Hat Inc UNIX is a registered trademark of The Open Group in the United States and
123. rd Close the system See Opening and Closing the System Reconnect the system to the electrical outlet and turn on the system and attached peripherals Run the appropriate online diagnostic test If the tests fail see Getting Help 14 For each expansion card you removed in step 10 perform the following steps a Turn off the system and attached peripherals and disconnect the system from the electrical outlet b Open the system See Opening and Closing the System c Reinstall one of the expansion cards d Close the system See Opening and Closing the System e Run the appropriate diagnostic test If the tests fail see Getting Help Troubleshooting the Microprocessors Problem Error message indicates a processor problem Front panel status LCD indicates a problem with the processors or system board A heat sink is not installed for each processor Action A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Run the appropriate online diagnostics test See Using Server Administrator Diagnostics 2 Turn off the system and attached peripherals a
124. rmation only the system E1914 DRAC5 Conn2 Cbl DRAC 5 cable is missing or disconnected Reconnect the cable See Installing a RAC Card E1915 1055 HTSink Heatsink sensor reports that the chipset 1055 See Getting Help Missing heatsink is missing is fe Q i 8 MCP55 Htsink Heatsink sensor reports that the chipset MCP Missing heatsink heatsink is missing E1A12 PCI Rsr Missing One or all of the PCle risers is missing preventing Reinstall the missing riser card s the system from powering on E1A14 SAS Cable A SAS cable A is missing or bad Reseat the cable If the problem persists replace cable See SAS Controller Daughter Card E1A15 SAS Cable B SAS cable B is missing or bad Reseat the cable If the problem persists replace cable See SAS Controller Daughter Card E1A1C LOM Mezz Missing LOM daughter card is missing Install or reseat the LOM daughter card If the problem persists replace the card See Getting Help E1B01 USB Overcurrent Device plugged in the specified USB port caused Reseat the device cable If the problem persists replace or remove the an overcurrent condition device E2010 No Memory No memory is installed in the system Install memory See Installing Memory Modules E2011 Mem Config Err Memory detected but is not configurable Error See Troubleshooting System Memory detected during memory configuration E2012 Unusable Memory Memory is configured but not usable Memory S
125. rom computational activity ID Identification IDE Integrated drive electronics A standard interface between the system board and storage devices integrated mirroring Provides simultaneous physical mirroring of two drives Integrated mirroring functionality is provided by the system s hardware See also mirroring internal processor cache An instruction and data cache built into the processor IP Internet Protocol IPX Internet package exchange IRQ Interrupt request A signal that data is about to be sent to or received by a peripheral device travels by an IRQ line to the processor Each peripheral connection must be assigned an IRQ number Two devices can share the same IRQ assignment but you cannot operate both devices simultaneously jumper Small blocks on a circuit board with two or more pins emerging from them Plastic plugs containing a wire fit down over the pins The wire connects the pins and creates a circuit providing a simple and reversible method of changing the circuitry in a board K Kilo 1000 Kb Kilobit s 1024 bits KB Kilobyte s 1024 bytes Kbps Kilobit s per second KBps Kilobyte s per second key combination A command requiring you to press multiple keys at the same time for example lt Ctrl gt lt Alt gt lt Del gt kg Kilogram s 1000 grams kHz Kilohertz KMM Keyboard monitor mouse KVM Keyboard video mouse KVM refers to
126. roper system cooling the power supply blank must be installed on the unoccupied power supply bay in a non redundant configuration See Installing the Power Supply Blank Removing a Power Supply NOTICE The system requires one power supply to operate the system normally On power redundant systems remove and replace only one power supply at a time in a system that is powered on K NOTE On your rack system you may have to unlatch and lift the optional cable management arm if it interferes with power supply removal For information about the cable management arm see the system s Rack Installation Guide 1 If your system has a single power supply turn off the system and all attached peripherals For a redundant system you can leave the system running and proceed to the next step 2 Disconnect the power cable from the power source 3 Disconnect the power cable from the power supply and remove the cable from the cable retention bracket 4 Release the locking tab on the left side of the power supply by pressing in toward the right and rotate the power supply handle up until the power supply is released from the chassis See Figure 3 7 5 Pull the power supply straight out to clear the chassis Figure 3 7 Removing and Installing a Power Supply 1 locking tab 2 cable retention bracket Replacing a Power Supply 1 With the power supply handle in the extended position slide the new power supply into the chassis
127. s PWRD_EN NVRAM_CLR J Pi Table 6 1 System Board J umper Settings Jumper Setting Description The configuration settings are retained at system boot NVRAM_CLR 9 default gt The configuration settings are cleared at the next system boot If the configuration settings become corrupted to the point B where the system will not boot install the jumper and boot the system Remove the jumper before restoring the configuration information PWRD_EN The password feature is enabled default gt The password feature is disabled NOTE For the full name of an abbreviation or acronym used in this table see the Glossary System Board Connectors See Figure 6 2 and Table 6 2 for the location and description of system board connectors Figure 6 2 System Board Connectors Table 6 2 System Board Connectors Connector Description Third memory module slot processor 2 Fourth memory module slot processor 2 Fifth memory module slot processor 2 Sixth memory module slot processor 2 Seventh memory module slot processor 2 Eighth memory module slot processor 2 System cooling fan 24 SIDEPLANE Sideplane connector z5 25 27 28 23 30 31 Seventh memory module slot processor 1 32 33 34 SAS SATA Backplane Boar
128. s If the system does not start properly see Getting Help 7 Ifthe system starts properly shut down the system and reinstall all of the expansion cards that you removed See Installing an Expansion Card 8 Run the appropriate online diagnostic test See Using Server Administrator Diagnostics If the tests fail see Getting Help Troubleshooting a Damaged System Problem System was dropped or damaged Action A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Open the system See Opening and Closing the System 2 Ensure that the following components are properly installed Expansion cards and risers Power supplies Fans Processors and heat sinks 1 Memory modules Drive carrier connections to the SAS SATA backplane board if applicable 3 Ensure that all cables are properly connected 4 Close the system See Opening and Closing the System 5 Run the system board tests in the system diagnostics See Running the System Diagnostics If the tests fail see Getting Help Troubleshooting the System Battery Problem 1 System message indicates
129. s and Indicators and Back Panel Features and Indicators for the front and back panel connectors on your system Troubleshooting the Video Subsystem Problem Monitor is not working properly Video memory is faulty Action 1 Check the system and power connections to the monitor 2 Swap the monitor with another working monitor to see if this resolves the problem 3 Determine whether the system has an expansion card with a video output connector In this system configuration the monitor cable should normally be connected to the connector on the expansion card not to the system s integrated video connector To verify that the monitor is connected to the correct video connector turn off the system and wait for 1 minute then connect the monitor to the other video connector and turn the system on again 4 Determine whether the system has monitors attached to both the front and rear video connectors The system supports only one monitor attached to either the front or rear video connector When a monitor is connected to the front panel the back panel video keyboard and mouse connectors are disabled If two monitors are attached to the system disconnect one monitor If the problem is not resolved continue to the next step 5 If possible run the appropriate online diagnostic test See Using Server Administrator Diagnostics If the tests run successfully the problem is not related to video hardware If the tests f
130. s and peripherals that are compatible with DMI Each component is made up of groups and attributes that are defined as relevant to that component COMn The device names for the serial ports on your system control panel The part of the system that contains indicators and controls such as the power button and power indicator controller A chip that controls the transfer of data between the processor and memory or between the processor and a peripheral conventional memory The first 640 KB of RAM Conventional memory is found in all systems Unless they are specially designed MS DOS programs are limited to running in conventional memory coprocessor A chip that relieves the system s processor of specific processing tasks A math coprocessor for example handles numeric processing CPU Central processing unit See processor DC Direct current DDR Double data rate A technology in memory modules that potentially doubles the output device driver A program that allows the operating system or some other program to interface correctly with a peripheral Some device drivers such as network drivers must be loaded from the config sys file or as memory resident programs usually from the autoexec bat file Others must load when you start the program for which they were designed DHCP Dynamic Host Configuration Protocol A method of automatically assigning an IP address to a client system diagnostics A c
131. stem and or setup password To assign a new password using the System Setup program see Assigning a System Password Back to Contents Page Back to Contents Page Using the System Setup Program Dell PowerEdge R805 Systems Hardware Owner s Manual Entering the System Setup Program System Setup Options System and Setup Password Features Disabling a Forgotten Password Baseboard Management Controller Configuration After you set up your system run the System Setup program to familiarize yourself with your system configuration and optional settings Record the information for future reference You can use the System Setup program to 1 Change the system configuration stored in NVRAM after you add change or remove hardware Set or change user selectable options for example the time or date Enable or disable integrated devices Correct discrepancies between the installed hardware and configuration settings Entering the System Setup Program 1 Turn on or restart your system 2 Press lt F2 gt immediately after you see the following message lt F2 gt System Setup If your operating system begins to load before you press lt F2 gt allow the system to finish booting and then restart your system and try again K NOTE To ensure an orderly system shutdown see the documentation that accompanied your operating system Responding to Error Messages You can enter the System Setu
132. t Return to Setup System and Setup Password Features NOTICE The password features provide a basic level of security for the data on your system If your data requires more security use additional forms of protection such as data encryption programs NOTICE Anyone can access the data stored on your system if you leave the system running and unattended without having a system password assigned or if you leave your system unlocked so that someone can disable the password by changing a jumper setting Your system is shipped to you without the system password feature enabled If system security is a concern operate your system only with system password protection To change or delete an existing password you must know the password see Deleting or Changing an Existing System Password If you forget your password you cannot operate your system or change settings in the System Setup program until a trained service technician changes the password jumper setting to disable the passwords and erases the existing passwords This procedure is described in Disabling a Forgotten Password Using the System Password After a system password is assigned only those who know the password have full use of the system When the System Password option is set to Enabled the system prompts you for the system password after the system starts Assigning a System Password Before you assign a system password enter the System Setup program and chec
133. tab at the back of the optical drive tray and push the tray out of the system See Figure 3 24 Installing the Optical Drive 1 Align the optical drive tray with its opening in the front panel See Figure 3 22 2 Slide in the drive tray until the tray snaps into place 3 Connect the optical drive cable to the back of the drive tray 4 If not already done connect the power and interface cables from the optical drive to the SAS SATA backplane and system board connectors a Connect the power cable to the CD_PWR connector on the backplane board See Figure 6 3 for the location of the connector and Figure 3 22 for the routing of the cable b Route the interface cable along the inside right chassis side panel inserting the cable under each of the cable routing tabs See Figure 3 23 c Connect the cable to the SATA_A connector on the system board See Figure 6 2 for the location of the connector 5 Close the system See Closing the System 6 Replace the bezel See Replacing the Front Bezel 7 Reconnect your system and peripherals to their electrical outlets and turn on the system Figure 3 22 Removing and Installing the Optical Drive Tray optical drive optical drive interface cable 3 power cable 4 optical drive release tab Figure 3 23 Cabling the Optical Drive SATA connector SATA_A on system board SATA interface cable routing tabs in chassis side wall optical drive SATA connector optical drive power cable 6 C
134. tart the System Setup program the program prompts you to enter a password If you do not enter the correct password in three attempts the system lets you view but not modify the System Setup screens with the following exception If System Password is not set to Enabled and is not locked through the Password Status option you can assign a system password however you cannot disable or change an existing system password K NOTE You can use the Password Status option in conjunction with the Setup Password option to protect the system password from unauthorized changes Deleting or Changing an Existing Setup Password 1 Enter the System Setup program and select the System Security option 2 Highlight the Setup Password option press lt Enter gt to access the setup password window and press lt Enter gt twice to clear the existing setup password The setting changes to Not Enabled 3 If you want to assign a new setup password perform the steps in Assigning a Setup Password Disabling a Forgotten Password See Disabling a Forgotten Password Baseboard Management Controller Configuration The Baseboard Management Controller BMC enables configuring monitoring and recovery of systems remotely BMC provides the following features 1 Uses the system s integrated NIC 1 Enables fault logging and SNMP alerting Provides access to system event log and sensor status Allows control of system functions including
135. ted by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Run the appropriate online diagnostics test See Using Server Administrator Diagnostics 2 Locate the faulty power supply The power supply s fault indicator is lit See Power Indicator Codes NOTICE You can hot plug the power supplies One power supply must be installed for the system to operate The system is in the redundant mode when two power supplies are installed Remove and install only one power supply at a time in a system that is powered on Operating the system for extended periods of time with only one power supply installed without a power supply blank installed can cause the system to overheat Remove the faulty power supply See Removing a Power Supply 3 Ensure that the power supply is properly installed by removing and reinstalling it See Replacing a Power Supply NOTE After installing a power supply allow several seconds for the system to recognize the power supply and to determine if it is working properly The power indicator turns green to signify that the power supply is functioning properly See Power Indicator Codes 4 Check the indicators to see if the problem is resolved If not remove the faulty power supply See Removing a Power Supply 5 Install a new power supply See Replacing a Pow
136. the documentation for the tape drive for additional troubleshooting instructions If you cannot resolve the problem see Getting Help for information on obtaining technical assistance Troubleshooting a Hard Drive Problem Device driver error One or more hard drives not recognized by the system Action A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTICE This troubleshooting procedure can destroy data stored on the hard drive Before you proceed back up all files on the hard drive Run the appropriate online diagnostics test See Using Server Administrator Diagnostics Depending on the results of the diagnostics test proceed as needed through the following steps Remove the bezel See Removing the Front Bezel If you are experiencing problems with multiple hard drives skip to step 8 For a problem with a single hard drive continue to the next step Turn off your system reseat the hard drive and restart the system 5 If your system has the optional battery cached SAS RAID controller daughter card perform the following steps a Restart the system and press
137. the system and press one of the following applicable key sequences to enter the configuration utility program 1 lt Ctrl gt lt C gt for a SAS controller lt Ctril gt lt R gt for the optional battery cached SAS RAID controller See the controller s documentation for information about configuration settings 4 Check the configuration settings make any necessary corrections and restart the system If the problem is not resolved continue to the next step 10 i 12 13 Remove the bezel See Removing the Front Bezel Turn off the system and attached peripherals and disconnect the system from its electrical outlet Open the system See Opening and Closing the System Ensure that the controller card is firmly seated in its connector See SAS Controller Daughter Card If present ensure that the RAID battery is properly installed and connected Verify that the cable connections between the SAS SATA backplane s and the SAS controller daughter card are correct See Installing a SAS Controller Daughter Card Ensure that the cables are firmly connected to the SAS controller daughter card and the SAS SATA backplane board Close the system See Opening and Closing the System Reconnect the system to its electrical outlet and turn on the system and attached peripherals If the problem persists see Getting Help Troubleshooting Expansion Cards K Pro Acti 10 11 12 13 NOTE When
138. the system chassis c Remove the display module from the chassis cutout Installing the Control Panel Assembly 1 Insert the display module into the chassis cutout and secure with the two Torx screws 2 Affix the display module label to the display module 3 Install the control panel board in the system chassis and secure with the three Phillips screws See Figure 3 31 4 Connect the display module cable to the control panel board See Figure 3 31 5 Connect the control panel cable to the control panel board See Figure 3 31 6 Close the system See Closing the System 7 Reconnect the system to the power source and turn on the system and attached peripherals 8 If applicable install the bezel System Board Removing the System Board A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System 3 If applicable remove any expansion cards See Removing an Expansion Card 4 Remove the power supplies See Removing a Power Supply 5 Remo
139. the system that controls the interpretation and execution of arithmetic and logic functions Software written for one processor must usually be revised to run on another processor CPU is a synonym for processor protected mode An operating mode that allows operating systems to implement 1 A memory address space of 16 MB to 4 GB Multitasking Virtual memory a method for increasing addressable memory by using the hard drive The Windows 2000 and UNIX 32 bit operating systems run in protected mode MS DOS cannot run in protected mode PS 2 Personal System 2 PXE Preboot eXecution Environment A way of booting a system via a LAN without a hard drive or bootable diskette RAC Remote access controller RAID Redundant array of independent disks A method of providing data redundancy Some common implementations of RAID include RAID 0 RAID 1 RAID 5 RAID 10 and RAID 50 See also guarding mirroring and striping RAM Random access memory The system s primary temporary storage area for program instructions and data Any information stored in RAM is lost when you turn off your system RAS Remote Access Service This service allows users running the Windows operating system to remotely access a network from their system using a modem readme file A text file usually shipped with software or hardware that contains information supp
140. ument to refer to either the entities claiming the marks and names or their products Dell Inc disclaims any proprietary interest in trademarks and trade names other than its own June 2009 P N TT864 Rev A01 Back to Contents Page About Your System Dell PowerEdge R805 Systems Hardware Owner s Manual Other Information You May Need Accessing System Features During Startup Front Panel Features and Indicators Back Panel Features and Indicators Power Indicator Codes NIC Indicator Codes LCD Status Messages System Messages Warning Messages Diagnostics Messages Alert Messages This section describes the physical firmware and software interface features that provide and ensure the essential functioning of your system The physical connectors on your system s front and back panels provide convenient connectivity and system expansion capability The system firmware applications and operating systems monitor the system and component status and alert you when a problem arises System conditions can be reported by any of the following Front or back panel indicators 1 System messages Warning messages Diagnostics messages Alert messages This section describes each type of message lists the possible causes and provides steps to resolve any problems indicated by a message The system indicators and features are illustrated in this section Other Information You May Need A CAUTION The Product Informat
141. upport Non Uniform Memory architecture NUMA asymmetric memory configurations NOTE The Node Interleaving field must be set to Disabled when using the redundant memory feature Memory Optimizer Sets the behavior of the two DRAM controllers for memory optimization When set to Enabled the two controllers run in parallel 64 bit Technology mode for improved memory performance running single bit ECC When set to Disabled the controllers are joined in 128 bit mode Enabled default running multi bit Advanced ECC Low Power Mode Enables or disables the low power mode of the memory When set to Disabled the memory runs at full speed When set to Enabled Disabled default the memory runs at a reduced speed to conserve energy CPU Information Screen Table 2 4 lists the options and descriptions for the information fields that appear on the CPU Information screen Table 2 4 CPU Information Screen Option Description 64 bit Specifies if the installed processors support 64 bit extensions Core Speed Displays the clock speed of the processors Bus Speed Displays the bus speed of the processors Virtualization Technology Enabled default NOTE Disable this feature if your system will not be running virtualization software Displays when the processors support Virtualization Technology Enabled permits virtualization software to use Virtualization Technology incorporated in the processor design This feature c
142. ure your system s hardware and customize the system s operation by setting features such as password protection Because the System Setup program is stored in NVRAM any settings remain in effect until you change them again system ini file A start up file for the Windows operating system When you start Windows it consults the system ini file to determine a variety of options for the Windows operating environment Among other things the system ini file records which video mouse and keyboard drivers are installed for Windows TCP IP Transmission Control Protocol Internet Protocol termination Some devices such as the last device at each end of a SCSI cable must be terminated to prevent reflections and spurious signals in the cable When such devices are connected in a series you may need to enable or disable the termination on these devices by changing jumper or switch settings on the devices or by changing settings in the configuration software for the devices UNIX Universal Internet Exchange UNIX the precursor to Linux is an operating system written in the C programming language uplink port A port on a network hub or switch used to connect to other hubs or switches without requiring a crossover cable UPS Uninterruptible power supply A battery powered unit that automatically supplies power to your system in the event of an electrical failure USB Universal Serial Bus A USB connector provides a single connection
143. ust be attached to the primary or boot controller The device that the system boots from is determined by the boot order specified in the System Setup program The System Setup program provides options that the system uses to scan for installed boot devices See Using the System Setup Program for information about the System Setup program Internal USB Memory Key Connector The system provides an internal USB connector located on the expansion card riser 2 board for use with a USB flash memory key see Figure 6 4 The USB memory key can be used as a boot device security key or mass storage device To use the internal USB connector the Internal USB Port option must be enabled in the Integrated Devices screen of the System Setup program To boot from the USB memory key you must configure the USB memory key with a boot image and then specify the USB memory key in the boot sequence in the System Setup program See System Setup Options For information on creating a bootable file on the USB memory key see the user documentation that accompanied the USB memory key Installing the Optional Internal USB Memory Key A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty R
144. ve the expansion card risers See Expansion Card Risers 6 Remove the cooling shrouds See Removing the Memory Module Cooling Shrouds 7 Remove the cooling fans See Removing a System Fan 8 Remove the fan brackets See Removing the Fan Brackets 9 Remove the LOM daughter card See Removing the LOM Daughter Card 10 If applicable remove the RAC card See Removing the RAC Card CAUTI ON The DIMMs are hot to the touch for some time after the system has been powered down Allow time for the DI MMs to cool before handling them Handle the DI MMs by the card edges and avoid touching the DIMM components 11 Remove the memory modules See Removing Memory Modules K NOTE While removing the memory modules record the memory module socket locations to ensure proper installation 12 Remove the heatsinks and microprocessors See Removing a Processor K NOTE If the board is to be returned for repair remove the protective ZIF socket shields from the new system board and install them over the processor sockets on the removed system board to prevent damage to the pins during shipping 13 Remove the LOM NIC hardware key if present See Figure 6 2 for the location of the TOE_KEY socket 14 Remove the SAS controller card See Removing a SAS Controller Daughter Card 15 Remove the sideplane See Removing the Sideplane Board 16 Remove the system board a Pull the system board tray riser release pin See Figure 3
145. you to perform remote or out of band server management on your network server using a remote access controller ESD Electrostatic discharge ESM Embedded server management expansion bus Your system contains an expansion bus that allows the processor to communicate with controllers for peripherals such as NICs expansion card An add in card such as a NIC or SCSI adapter that plugs into an expansion card connector on the system board An expansion card adds some specialized function to the system by providing an interface between the expansion bus and a peripheral expansion card connector A connector on the system board or riser board for plugging in an expansion card F Fahrenheit FAT File allocation table The file system structure used by MS DOS to organize and keep track of file storage The Microsoft Windows operating systems can optionally use a FAT file system structure flash memory A type of EEPROM chip that can be reprogrammed from a utility on diskette while still installed in a system most EEPROM chips can only be rewritten with special programming equipment format To prepare a hard drive or diskette for storing files An unconditional format deletes all data stored on the disk FSB Front side bus The FSB is the data path and physical interface between the processor and the main memory RAM ft Feet FTP File transfer protocol g Gran s G Gravities Gb
146. ype or by module depending on the option you select Click the next to a device or module to view its components Click on any component to view the tests that are available Clicking a device rather than its components selects all of the components of the device for testing Selecting Diagnostics Options Use the Diagnostics Options area to select how you want to test a device You can set the following options Non Interactive Tests Only When checked runs only tests that require no user intervention Quick Tests Only When checked runs only the quick tests on the device Extended tests will not run when you select this option Show Ending Timestamp When checked time stamps the test log Test Iterations Selects the number of times the test is run Log output file pathname When checked enables you to specify where the test log file is saved Viewing Information and Results The tabs in the Customize window provide information about the test and the test results The following tabs are available Results Displays the test that ran and the result Errors Displays any errors that occurred during the test Help Displays information about the currently selected device component or test Configuration Displays basic configuration information about the currently selected device Parameters If applicable displays parameters that you can set for the test Back to Contents
147. ystem 3 Remove the memory cooling shroud See Removing the Memory Module Cooling Shrouds NOTICE Never remove the memory cooling shroud without first powering down the system Overheating of the system can develop quickly resulting in a shutdown of the system and the loss of data Locate the memory module sockets on the system board See Figure 6 2 CAUTI ON The DIMMs are hot to the touch for some time after the system has been powered down Allow time for the DI MMs to cool before handling them Handle the DI MMs by the card edges and avoid touching the DIMM components Press the ejectors on the memory module socket down and out as shown in Figure 3 25 to allow the memory module to be inserted into the socket Align the memory module s edge connector with the alignment key on the memory module socket and insert the memory module in the socket K NOTE The memory module socket has two alignment keys that allows you to install the memory module in the socket in only one way Figure 3 25 Installing and Removing a Memory Module 1 memory module 2 memory module socket ejectors 2 alsoe 4 atonment keys 10 Ti 12 13 Press down on the memory module with your thumbs while pulling up on the ejectors with your index fingers to lock the memory module into the socket When the memory module is properly seated in the socket the ejectors on the memory module socket align with the ejectors on the other
148. ystem to reboot error See the applicable troubleshooting section in Troubleshooting Your System for any faulty components specified in the SEL System detected and corrected a resource No action is required conflict The system halted because an invalid PCle Remove the PCle expansion card and install either the internal expansion card is installed in the dedicated SAS controller in the dedicated slot storage controller slot Faulty keyboard controller faulty system board See Getting Help System is in manufacturing mode Reboot to take the system out of manufacturing mode Faulty or improperly installed memory modules See Troubleshooting System Memory POST memory test terminated by pressing the Information only spacebar Faulty or missing optical drive subsystem hard Use a bootable USB key CD or hard drive If the problem drive or hard drive subsystem or no bootable persists see Troubleshooting an SD Card or Internal USB Key USB key installed and Troubleshooting a Hard Drive See Using the System Setup Program for information on setting the order of boot devices Incorrect configuration settings in System Check the hard drive configuration settings in the System Setup program or no operating system on Setup program See Using the System Setup Program If hard drive necessary install the operating system on your hard drive See your operating system documentation Faulty system board See
149. zed by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System Figure 3 21 Installing and Removing a LOM Daughter Card 3 Remove all expansion cards from expansion card riser 2 See Removing an Expansion Card 4 Pull back slightly on the two blue retention standoff tabs at the front edge of the card and gently work the edge of LOM card off of the standoffs As the card releases from the standoffs the connector under the LOM card disengages from the system board 5 Slide the card back to release the back edge of the card from the two support standoffs and lift the card out of the system Replacing the LOM Daughter Card A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Angle the LOM card so that its NIC connectors are positioned toward the back panel LOM card opening 2 Straighten the card so that the cutouts on the side edges of the card insert into the two support st

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