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Compaq Laptop N600c User's Manual

1. 000 OOF DMA controller no 1 010 O1F Unused 020 021 Interrupt controller no 1 022 024 Opti chipset configuration registers 025 OSF Unused 02E 02F 87334 Super IO configuration for CPU 040 O5F Counter timer registers 044 O5f Unused O60 Keyboard controller 061 Port B 062 063 Unused 064 Keyboard controller 065 O6F Unused 070 071 NMI enable real time clock 072 O7F Unused 080 O8F DMA page registers 090 091 Unused 092 Port A 093 OOF Unused OAO OA1 Interrupt controller no 2 Maintenance and Service Guide 6 13 Specifications Table 6 12 System I O Addresses Continued I O Address hex System Function shipping configuration OA2 OBF Unused OCO ODF DMA controller no 2 OEO OEF Unused OFO OF 1 Coprocessor busy clear reset OF2 OFF Unused 100 16F Unused 170 177 Secondary fixed disk controller 178 1EF Unused 1FO 1F7 Primary fixed disk controller 1F8 200 Unused 201 Joystick decoded in ESS1688 202 21F Unused 220 22F Entertainment audio 230 26D Unused 26E 26 Unused 278 27F Unused 280 2AB Unused 2A0 2A7 Unused 2A8 2E7 Unused 2E8 2EF Reserved serial port 6 14 Maintenance and Service Guide I O Address hex Specifications Table 6 12 System I O Addresses Continued System Function shipping configuration
2. 2FO 2F7 Unused 2F8 2FF Infrared port 300 31F Unused 320 36F Unused 370 377 Secondary diskette drive controller 378 37F Parallel port LPT 1 default 380 387 Unused 388 38B FM synthesizer OPL3 38C 3AF Unused 3B0 3BB VGA 3BC 3BF Reserved parallel port no EPP support 3C0 3DF VGA 3E0 3E1 PC Card controller in CPU 3E2 3E3 Unused 3E8 3EF Internal modem 3FO 3F7 A diskette controller 3F8 3FF Serial port COM1 default CF8 CFB PCI configuration index register PCIDIVO 1 CFC CFF PCI configuration data register PCIDIVO 1 Maintenance and Service Guide 6 15 Specifications Table 6 13 System Memory Map Size Memory Address System Function 640 KB 00000000 OOO9FFFF Base memory 128 KB 000A0000 OOOBFFFF Video memory 48 KB 000C0000 OOOCBFFF Video BIOS 160 KB 000C8000 OOOE7FFF Unused 64 KB OOOE8000 OOOFFFFF System BIOS 15 MB 00100000 OOFFFFFF Extended memory 58 MB 01000000 047FFFFF Super extended memory 58MB 04800000 O7FFFFFF Unused 2 MB 08000000 O80FFFFF Video memory direct access 4 GB 08200000 FFFEFFFF Unused 64 KB FFFFOOOO FFFFFFFF System BIOS 6 16 Maintenance and Service Guide A Connector Pin Assignments Table A 1 Stereo Speaker Headphone Q Pin Signal Pin Signal 1 Audio out 2 Ground Table A 2 Microphone Q Pin Signal Pin Signal 1 Audio in 2 Ground Mainte
3. Relative humidity non condensing Operating Nonoperating 10 to 90 5 to 95 101 6 F 38 7 C maximum wetbulb Altitude unpressurized Operating O to 10 000 ft 0 to 3 048 m Nonoperating O to 30 000 ft 0 to 9 144 m Shock Operating 10 G for 11 ms half sine Nonoperating 60 G for 11 ms half sine Vibration Operating 0 5 G zero to peak 10 500 Hz Nonoperating 0 25 oct min sweep rate 1 0 G zero to peak 10 500 Hz 0 25 oct min sweep rate zB Applicable product safety standards specify thermal limits for plastic surfaces The computer operates well within this range of temperatures 6 2 Maintenance and Service Guide Dimensions Height Depth Width Table 6 2 8 46 in 11 22 in 14 10 in Specifications 14 1 inch XGA TFT Display 21 40 cm 28 50 cm 35 81 cm Number of colors Up to 16 8 million Contrast ratio 150 1 Brightness 120 nits typical Pixel resolution Pitch 0 264 x 0 264 mm Format 1024 x 768 Configuration RGB vertical stripe Backlight Edge lit Character display 80 x 25 Refresh 60 Hz Total power 4 2 W consumption Maintenance and Service Guide 6 3 Specifications Table 6 3 Hard Drives 30 0 GB 20 0 GB 15 0 GB User capacity per drive 30 0 GB 20 0 GB 15 0 GB Drive height 9 5 9 5 9 5 with drive frame in mm Drive width 70 0 70 0 70 0 with drive frame in mm Interface type ATA 5 ATA 5 ATA 4 Seek times
4. Data transfer rate Max 24X CD Max 8X DVD Normal IO Mode 4 single burst 3600 KB s 150 KB s at 1X CD rate 10 800 KB s 1352 KB s at 1X DVD rate 16 6 MB s Startup time lt 12 seconds Stop time 6 8 lt 3 seconds Maintenance and Service Guide Specifications Table 6 7 CD RW Drive Center hole diameter 59 in 39 cm Disk diameter 12 cm 8 cm Disk thickness 47 in 12 cm Track pitch 74 um Access time Random lt 150 ms Full stroke lt 225 ms Audio output level Line out 0 7 Vrms Cache buffer 128 KB s minimum Data transfer rate Sustained 16X Sustained 4X CD RW Normal PIO Mode 4 single burst 150 KB s 5 520 KB s 16 6 MB s Startup time lt 15 seconds Stop time Maintenance and Service Guide lt 6 seconds 6 9 Specifications Table 6 8 AC Adapter Dimensions Height 1 10 in 2 9cm Depth 1 42 in 3 61 cm Width 3 70 in 9 40 cm Weight 39 Ib 18 kg Power supply input Operating voltage 90 to 260 VAC RMS Nominal Operating current 1 3 A RMS Operating frequency range 47 to 63 Hz Nominal Maximum transient 4 50 kV Table 6 9 8 cell Li ion Battery Pack Dimensions Length 4 95 in 125 80 cm Width 3 46 in 88 00 cm Depth 0 80 in 20 40 cm Weight 0 96 Ib 0 43 kg Energy Voltage 14 8 V Amp hour capacity Minimum 3 7 Ah typical 3 9 Ah Watt hour capacity Minimum 53 2 Ah typical 56 1 Ah Temperature Operating 32 to 108 F O to
5. 10 option part number 3 10 specifications 6 9 Certificate of Authenticity label 1 15 Compaq Diagnostics 2 1 2 7 components bottom 1 14 front 1 6 keyboard 1 10 left side 1 8 rear panel 1 8 right side 1 6 top 1 12 composite TV connector 1 9 Index 1 Computer Setup Advanced Menu 2 5 File Menu 2 3 overview 2 1 Security Menu 2 4 computer specifications 6 1 connector pin assignments headphone jack A 1 keyboard connector A 2 microphone jack A 1 modem jack A 2 monitor connector A 5 mouse connector A 2 network interface jack A 3 parallel connector A 6 RJ 11 jack A 2 RJ 45 jack A 3 serial connector A 4 speaker jack A 1 universal serial bus USB connector A 3 connectors handling 4 2 cursor control keys 1 11 D DC DC converter board illustrated 3 6 removing 5 30 spare part number 3 7 5 30 diagnostics configuration information 2 7 test information 2 8 disassembly sequence chart 5 3 diskette drive illustrated 3 9 light 1 7 option part number 3 9 OS loading problems 2 23 Spare part number 3 7 3 9 specifications 6 6 display illustrated 3 2 release latch 1 6 removing 5 17 spare part numbers 3 3 5 17 specifications 6 3 DMA specifications 6 11 docking connector 1 9 recess latch 1 15 docking station troubleshooting 2 18 drive activity light 1 7 drives preventing damage 4 3 DVD ROM drive illustrated 3 10 option part number 3 10 OS loading problems
6. Part 3 from Hard Drive Part 3 Maintenance and Service Guide Create partition then format hard drive to bootable C prompt Format hard drive and bring to a bootable C prompt Load OS using Restore CD if applicable 2 21 Troubleshooting 2 12 No OS Loading from Hard Drive Part 3 Continued from Section 2 11 No OS Loading from Hard Drive Part 2 System files on hard drive Install OS and reboot Clean virus loading from Done hard drive Run SCANDISK and check for Replace Diagnostics on diskette hard drive bad sectors Run diagnostics and follow recommendations Can bad sectors be fixed Replace hard drive Boot from Replace hard drive hard drive 2 22 Maintenance and Service Guide 2 13 No OS Loading from Diskette Drive OS not loading from Reseat diskette drive diskette drive Nonsystem disk message Go to Section 2 17 Nonfunctioning Device Boot from another device Diskette drive enabled in the setup utility Enable drive and cold boot computer Clear CMOS Refer to Section 1 2 Clearing a Password for instructions Diskette drive boot order Go to Section 2 17 Nonfunctioning Device Change boot priority using the setup utility Maintenance and Service Guide Y OS loading
7. in Section 2 6 Video OK Check for notebook properly seated in docking station bent pins on cable and for monitor connection Video OK Done Adjust external monitor display Maintenance and Service Guide No Video Part 1 Troubleshooting Check brightness of external monitor Video OK Try another external monitor Internal and external video OK Go to Section 2 8 Nonfunctioning Docking Station 2 17 Troubleshooting 2 8 Nonfunctioning Docking Station if applicable Nonfunctioning docking station Reseat power cord in docking station and power outlet Check voltage setting on docking station Reset monitor cable connector at docking station Docking station operating Remove notebook reseat all internal parts and replace any damaged items in docking station 2 18 Reinstall notebook into docking station Docking station operating Replace these docking station component one at a time Check computer operation 5 Docking motor mechanism Maintenance and Service Guide Troubleshooting 2 9 No Operating System OS Loading No OS loading Reseat power cord in docking station and power outlet No OS loading from hard drive go to Section 2 10 No OS loading form diskette drive go to Section 2 13 No OS loading from CD or DVD ROM drive go to Section 2 14 No OS loading from network
8. 6 Lift the top cover straight up and remove it from the base enclosure Figure 5 15 Removing the Top Cover Reverse the above procedure to replace the top cover 5 22 Maintenance and Service Guide Removal and Replacement Procedures 5 12 System Board System Board Spare Part Number Information System boards Mobile Intel Pentium III processor 1 066 GHz M 241430 001 Mobile Intel Pentium II processor 866 MHz M 241432 001 zB Make sure the PC Card eject buttons are fully depressed and there are no PC Card devices or space savers inserted into the PC Card slots before removing the system board 1 Prepare the computer for disassembly Section 5 3 and remove the following components a Keyboard Section 5 5 b Modem NIC cover Section 5 6 c RTC battery Section 5 7 d Touch button assembly Section 5 8 Switch cover Section 5 9 f Display Section 5 10 g Top cover Section 5 11 2 Position the computer so the rear panel faces you Maintenance and Service Guide 5 23 Removal and Replacement Procedures 3 Remove the tape that secures the modem cable to the system board Figure 5 16 4 Remove the two silver 7 0 mm bushing guides on each side of the docking connector that secure the system board to the base enclosure 5 Remove the three black M2 x 5 screws that secure the system board to the base enclosure Figure 5 16 Removing the System Board Screws and Screwlocks 5 24 Mainten
9. Continued Select To Do This Device Options m Change the parallel port mode from EPP continued Enhanced Parallel Port default to standard bidirectional or ECP Enhanced Capabilities Port m Set video out mode to NTSC default PAL NTSC J or PAL M m Enable disable all settings in the SpeedStep window When Disable is selected the computer runs in Battery Optimized mode m Specify how the computer recognizes multiple identical docking bases that are identically equipped Select Disable to recognize the docking bases as a single docking base select Enable to recognize the docking bases individually by serial number m Enable disable the reporting of the processor serial number by the processor to the software HDD Self Test Options Run a quick comprehensive self test on hard drives in the system that support the test features Video modes vary even within regions However NTSC is common in North America PAL in Europe Africa and the Middle East NTSC dJ in Japan and PAL M in Brazil Other South and Central American regions may use NTSC PAL or PAL M 2 6 Maintenance and Service Guide Troubleshooting 2 2 Using Compaq Diagnostics When you access Compaq Diagnostics a scan of all system components is displayed on the screen before the Compaq Diagnostics window opens You can display more or less information from anywhere within Compaq Diagnostics by selecting Level on the menu bar Co
10. Remove the modem NIC cover Section 5 6 4 Disconnect the RTC battery cable from the system board Figure 5 8 5 Remove the RTC battery from the retaining clip in the top cover zB The system ROM is also accessible when the modem NIC cover is removed Figure 5 8 Removing the RTC Battery Reverse the above procedure to replace the RTC battery 5 12 Maintenance and Service Guide Removal and Replacement Procedures 5 8 TouchPad or Touch Button TouchPad or Touch Button Spare Part Number Information TouchPad for use with TouchPad models 135227 001 Touch Button for use with pointing stick models 159530 001 1 Prepare the computer for disassembly Section 5 3 2 Remove the keyboard Section 5 5 3 Remove the modem NIC cover Section 5 6 Maintenance and Service Guide 5 13 Removal and Replacement Procedures 4 Lift up on the left side of the TouchPad until it disengages from the top cover Figure 5 9 5 Swing the TouchPad up and back and rest it on the top cover 6 Disconnect the TouchPad cables from the system board Figure 5 9 Removing the TouchPad 7 Remove the TouchPad Reverse the above procedure to replace the TouchPad 5 14 Maintenance and Service Guide Removal and Replacement Procedures 5 9 Switch Cover Switch Cover Spare Part Number Information Switch cover 241438 001 1 Prepare the computer for disassembly Section 5 3 2 Remove the keyboard Sect
11. You determine whether the test was passed or failed and may be prompted to insert or remove devices 1 Unattended Mode Does not display prompts If errors are found they are displayed when testing is complete 6 Select the Begin Testing button 7 Select a tab to view a test report 1 Status tab Summarizes the tests run passed and failed during the current testing session 1 Log tab Lists tests run on the system the number of times each test has run the number of errors found on each test and the total run time of each test 4 Error tab Lists all errors found in the computer with their error codes 8 Select a tab to save the report 1 Log tab Select the Log tab Save button 4 Error tab Select the Error tab Save button 9 Select the Log tab to print the report Maintenance and Service Guide 2 9 Troubleshooting 2 3 Troubleshooting Flowcharts Table 2 4 Troubleshooting Flowcharts Overview Flowchart Description 2 1 Initial troubleshooting 2 2 No power part 1 2 3 No power part 2 2 4 No power part 3 2 5 No power part 4 2 6 No video part 1 2 No video part 2 2 8 Nonfunctioning docking station 2 9 No operating system OS loading 2 10 No OS loading from hard drive part 1 2 11 No OS loading from hard drive part 2 2 12 No OS loading from hard drive part 3 2 13 No OS loading from diskette drive 2 14 No OS loading from CD or DVD
12. board 230339 001 Type Ill mini PCI 56 Kbps modem board 230337 001 9 System boards Mobile Intel Pentium III processor 1 066 GHz M 241430 001 Mobile Intel Pentium IIl processor 866 MHz M 241432 001 10 DC DC converter board 241435 001 11 Hard drives 30 GB 217096 001 20 GB 235421 001 15 GB 241429 001 10 GB 217094 001 12 MultiBay devices Diskette drive 135233 001 24X Max CD ROM drive 315082 001 8X Max DVD ROM drive 173949 001 4X Max DVD ROM drive 102266 001 SuperDisk LS120 drive 218682 001 lOmega 250 MB ZIP drive 218683 001 6 cell battery pack 387937 B25 13 Base enclosure includes modem cable 241437 001 14 Battery pack 8 cell Lithium ion 232633 001 Maintenance and Service Guide 3 7 Illustrated Parts Catalog 3 3 Miscellaneous Plastics Kit Components Item Figure 3 3 Miscellaneous Plastics Kit Components Table 3 2 Miscellaneous Plastics Kit Components Spare Part Number 241439 001 Description Modem NIC cover PC Card slot space savers RTC battery Memory expansion compartment cover Computer feet MultiPort Module cover NN O o1 A O N 3 8 Modem cable Maintenance and Service Guide Illustrated Parts Catalog 3 4 Mass Storage Devices Figure 3 4 Mass Storage Devices Table 3 3 Mass Storage Devices Spare Part Option Part Item Description Number Number 1 Hard drives 30 GB 217096 001 20 GB 235421 001 15 GB 241429 001 10 GB 217094 001 2a
13. go to Section 2 20 NOTE Before beginning always check cable connections cable ends and drives for bent or damaged pins Maintenance and Service Guide 2 19 Troubleshooting 2 10 No OS Loading from Hard Drive Part 1 OS not loading from hard drive Go to Section 2 11 No OS Loading Nonsystem 9 disk message from Hard Drive Part 2 Reseat external hard drive OS loading Done Boot from Check the setup diskette utility for correct booting order Change boot priority through Boot the setup utility from and reboot hard drive Boot from hard drive Done Go to Section 2 13 No OS Loading from Diskette Drive Go to Section 2 17 Nonfunctioning Device 2 20 Maintenance and Service Guide Troubleshooting 2 11 No OS Loading from Hard Drive Part 2 Continued from Section 2 10 No OS Loading Reseat hard drive from Hard Drive Part 1 CD or 1 Replace hard diskette in drive Hard drive accessible Remove diskette and reboot Run FDISK Boot from hard drive Done Hard drive partitioned Go to Section 2 13 No OS Loading Boot from diskette drive Hard drive formatted from Diskette Drive Hard drive accessible Computer booted Go to Go to Section 2 12 No OS Loading Section 2 12 No OS Loading from Hard Drive
14. on battery power No Power Part 2 Go to Power up Section 2 4 on AC power No Power Part 3 Notes 1 On some models there is a separate res button 2 On some models the computer may be reset using the Standby switch and eithe the lid switch or the main power switch Go to Section 2 8 Nonfunctioning Docking Station Maintenance and Service Guide Troubleshooting 2 3 No Power Part 2 Continued from Section 2 2 No Power Part 1 Visually check for debris in battery socket and clean if necessary Power on gt Done Check battery by recharging moving to another computer or replacing it Replace power supply if applicable N Go to Poweron rae Section 2 4 No Power Part 3 Done Maintenance and Service Guide 2 13 Troubleshooting 2 4 No Power Part 3 Continued from Section 2 3 No Power Part 2 Plug directly into AC outlet Power LED Reseat AC adapter in computer and at power source Power on Done External Internal or Replace external external AC adapter AC adapter Power outlet active Try different outlet Internal Go to Replace Section 2 5 5 power cord No Power Power oni Part 4 Y Power on Done Done 2 14 Maintenance and Service Guide Troubleshooting 2 5 No Power Part 4 Continued from Section 2 4 No Power Part 3 Open computer R
15. typical read including setting Single track 2 5 ms 2 5 ms 2 5 ms Average 12 0 ms 12 0 ms 13 0 ms Full stroke 23 0 ms 23 0 ms 24 0 ms User addressable sectors 58 605 120 39 070 080 23 579 136 Logical configuration Cylinders 22 784 16 383 16 683 Heads 16 16 16 Sectors per track 63 63 63 11 GB 1 000 000 000 bytes System capability may differ Actual drive specifications may differ slightly Certain restrictions and exclusions apply Consult the Compag Customer Support Center for details 6 4 Maintenance and Service Guide Specifications Table 6 3 Hard Drives Continued 30 0 GB 20 0 GB 15 0 GB Physical configuration Cylinders 22 784 22 784 25 800 Heads 6 4 2 Sectors per track 293 560 293 560 398 731 Bytes per sector 512 512 512 Buffer size 2 MB 2 MB 512 KB Disk rotational speed rpm 4200 4200 4200 Transfer rate Interface max MB s 66 6 66 6 100 Media Mb s 109 203 109 203 155 256 11 GB 1 000 000 000 bytes System capability may differ Actual drive specifications may differ slightly Certain restrictions and exclusions apply Consult the Compag Customer Support Center for details Maintenance and Service Guide 6 5 Specifications Table 6 4 Diskette Drive Diskette size 3 5 inch Light On system Height 0 5 in 12 7 mm Bytes per sector 512 Sectors per track High density 18 1 44 MB 15 1 2 MB Low density 9 Tracks per side High densit
16. 2 24 spare part number 3 7 3 10 specifications 6 8 E Easy Access buttons 1 13 electrostatic damage prevention 4 4 electrostatic voltage levels 4 7 Maintenance and Service Guide embedded numeric keypad 1 11 external battery charger spare part number 3 14 external diskette drive cable 3 9 external monitor connector 1 9 external MultiBay cradle 3 9 F fan illustrated 3 4 location 1 14 removing 5 27 spare part number 3 5 5 27 features 1 1 feet illustrated 3 8 locations 5 5 File Menu Computer Setup 2 3 Fn key 1 11 front components 1 6 function keys 1 11 G grounding equipment methods H hard drive illustrated 3 6 3 9 location 1 9 OS loading problems 2 20 Maintenance and Service Guide Index security screw 1 15 spare part numbers 3 7 3 9 specifications 6 4 headphone jack location 1 7 pin assignments A 1 I O address specifications 6 13 I O interface board 5 32 illustrated parts catalog 3 1 infrared port 1 7 interrupt specifications 6 12 IOmega ZIP drive option part number 3 11 spare part number 3 7 3 11 K keyboard components 1 10 illustrated 3 2 3 4 removing 5 6 spare part numbers 3 3 3 5 5 6 troubleshooting 2 28 keyboard connector location 1 8 pin assignments A 2 L left side components 1 8 Logo Kit spare part number 3 13 Index 3 Index Index 4 M mass storage devices part numbers 3 9 3 10 memory e
17. 3 8 slots 1 9 plastic parts 4 2 pointing device troubleshooting 2 29 pointing stick 1 13 power jack 1 8 light 1 7 switch 1 13 troubleshooting 2 12 power cord 3 conductor set B 1 country specific requirements B 2 general requirements B 1 notes B 2 set requirements B 1 spare part numbers 3 14 power management features 1 5 R real time clock RTC battery illustrated 3 8 removing 5 12 rear panel components 1 8 Maintenance and Service Guide Index removal procedures 4 1 5 1 replacement procedures 4 1 5 1 right side components 1 6 RJ 11 jack location 1 6 pin assignments A 2 RJ 11 P55 adapter spare part numbers 3 13 RJ 11 PTT adapter spare part number 3 13 RJ 45 jack location 1 9 pin assignments A 3 RJ 45 network cable spare part number 3 13 ROM system 5 12 S Screw Kit components C 1 spare part number 3 13 screw listing C 1 scroll button 1 13 scroll lock light 1 12 security cable slot 1 7 Security Menu Computer Setup 2 4 serial connector location 1 9 pin assignments A 4 serial number 1 15 3 1 5 2 service considerations 4 1 speaker jack pin assignments A 1 Index 5 speakers disconnecting 5 16 location 1 13 specifications AC adapter 6 10 battery 6 10 CD ROM drive 6 7 CD RW drive 6 9 computer 6 1 diskette drive 6 6 display 6 3 DMA 6 11 DVD ROM drive 6 8 hard drive 6 4 I O addresses 6 13 interrupts 6 12 memory map 6 1
18. 7 0 mm 2 mm 4 0 mm Where used Two screws that secure the switch cover to the base enclosure documented in Section 5 9 Two screws that secure the display to the base enclosure documented in Section 5 10 Maintenance and Service Guide C 3 Table C 1 Torx T8 M2 x 7 0 Screw Continued Head o Color Qty Length Thread Width Black 9 7 0 mm 2 mm 4 0 mm Where used One screw that secures the display ground cable to the base enclosure documented in Section 5 10 Maintenance and Service Guide Table C 2 Phillips M1 x 6 0 Screw Head KE 3 Color Qty Length Thread Width Black 1 6 0 mm 1mm 4 0mm Where used One screw that secures the fan to the system board documented in Section 5 13 Maintenance and Service Guide C 5 Table C 3 Phillips M2 x 6 5 Screw TA Head Y Color Qty Length Thread Width Silver 1 6 5mm 2mm 4 0 mm Where used One screw that secures the fan to the system board documented in Section 5 13 C 6 Maintenance and Service Guide Table C 4 Torx T8 M2 x 5 0 Screw ag Head Color Qty Length Thread Width Silver 12 5 0mm 2mm 4 0mm Where used Two screws that secure the memory expansion compartment cover to the base enclosure refer to the Hardware Guide included with the computer for installation procedure Two screws that secure the top cover to the base enclosure documented in Section 5 11 Three screws that secure the top cover to the base enclo
19. B25 External battery charger 135555 XXX Auto power adapter charger 401043 B25 386405 B21 Aircraft power adapter 3 14 Maintenance and Service Guide 4 Removal and Replacement Preliminaries This chapter provides essential information for proper and safe removal and replacement service 4 1 Tools Required You will need the following tools to complete the removal and replacement procedures Magnetic screwdriver Phillips PO screwdriver 7 0 mm socket Tool kit includes connector removal tool loopback plugs and case utility tool 4 2 Service Considerations The following sections include some of the considerations that you should keep in mind during disassembly and assembly procedures Q As you remove each subassembly from the computer place the subassembly and all accompanying screws away from the work area to prevent damage Maintenance and Service Guide 4 1 Removal and Replacement Preliminaries Plastic Parts Using excessive force during disassembly and reassembly can damage plastic parts Use care when handling the plastic parts Apply pressure only at the points designated in the maintenance instructions Cables and Connectors Cables must be handled with extreme care to avoid damage Apply only the tension required to unseat or seat the cables during removal and insertion Handle cables by the connector whenever possible In all cases avoid bending twisting or tearing cables Ensure that cables
20. Bootable diskette in drive Check diskette for system files Try different diskette Nonsystem disk error OS loading Done Troubleshooting Install bootable diskette and reboot computer Replace diskette drive Replace system board Done 2 23 Troubleshooting 2 14 No OS Loading from CD or DVD ROM Drive Install bootable _ Disk disk and in drive reboot computer No OS loading from CD or DVD ROM drive Try another Install bootable bootable disk disk Boots from CD or DVD Done Boots from CD or DVD Reseat drive Done Go to Section 2 17 Booting from another device Nonfunctioning Device Y Clear CMOS Refer to Section 1 2 Clearing a Section 2 17 Password for instructions Booting order correct Nonfunctioning Device Correct boot order using the setup utility 2 24 Maintenance and Service Guide Troubleshooting 2 15 No Audio Part 1 Turn up audio No audio internally or Done externally Notebook in docking station if applicable Go to Section 2 16 Internal Undock audio No Audio Part 2 Replace the following docking station Go to components one at a time as applicable Section 2 16 Check after each change No Audio Part 2 l 1 Reseat docking station audio cable 2 Replace audio cab
21. Diskette drive 135233 001 226935 B25 2b External diskette drive cable 135232 001 3 External MultiBay cradle 218685 001 Maintenance and Service Guide 3 9 Illustrated Parts Catalog Mass Storage Devices continued Table 3 3 Miscellaneous Plastic Kit Components Continued Spare Part Option Part Item Description Number Number 4 Optical drives 24X Max CD ROM drive 315082 001 298452 B25 8X Max DVD ROM drive 173949 001 138320 B25 4X Max DVD ROM drive 102266 001 CD RW drive 136186 B25 5 SuperDisk LS120 drive 218682 001 3 10 Maintenance and Service Guide Table 3 3 Miscellaneous Plastic Kit Components Continued Illustrated Parts Catalog Spare Part Option Part Item Description Number Number lOmega 250 MB ZIP drive 218683 001 217837 B25 not illustrated MultiBay hard drives not illustrated 30 GB 212791 B25 20 GB 212790 B25 10 GB 212789 B25 1 GB Microdrive PC Card 218684 001 217390 B25 device not illustrated Maintenance and Service Guide 3 11 Illustrated Parts Catalog 3 5 Miscellaneous Table 3 4 Spare Parts Miscellaneous not illustrated Spare Part Description Number Modems Type III mini PCI combination 56 Kbps modem NIC board 230338 001 Type III mini PCI combination 56 Kbps NIC 3DES board 230339 001 Type III mini PCI 56 Kbps modem board 230337 001 Modem adapters Czech 234963 221 Norwegian 234963 091 German 236432 041 Swiss 198294 111 Hungarian 234963 21 1 Modem cabl
22. OOO CO 7e 61O191 8 61659 8 Es Pin Signal Pin Signal 1 Strobe 10 Acknowledge 2 Data bit O 11 Busy 3 Data bit 1 12 Paper out 4 Data bit 2 13 Select 5 Data bit 3 14 Auto line feed 6 Data bit 4 15 Error 7 Data bit 5 16 Initialize printer 8 Data bit 6 17 Select in 9 Data bit 7 18 25 Signal ground Signal is active low A 6 Maintenance and Service Guide 30 Connector Pin Assignments Table A 10 Docking C0 ee E 120 91 Pin Signal Pin Signal 1 EBOXL 16 RDATA 2 AGND 17 TRKO 3 EBOXS1 18 WDATA 4 RED 19 WGATE 5 AGND 20 STEP 6 GREEN 21 DIR 7 AGRD 22 POWER ON 8 BLUE 23 SYS RESET 9 AGND 24 GND 10 VSYNC 25 DSKCHG 11 HSYNC 26 5 V VDD 12 DDC DAT 27 AUGND 13 DDC CLK 28 XA2 L IN 14 GND 29 XA3 R IN 15 INDEX 30 MIDO MIC IN Maintenance and Service Guide Connector Pin Assignments 30 Table A 10 Docking Continued C0 ee a 120 91 Pin Signal Pin Signal 31 AUGND 46 SRDY 32 XA0 L OUT 47 EBOXS1 GND 33 XSD MIC SN 48 RI1 EX 34 XA1 R OUT 49 GND 35 GND 50 SLCT LDO 36 GND 51 PE LD1 37 EXPCLK2 52 ACK LD2 38 3 3 V 53 BUSY LD3 39 EXPCLKO 54 GND 40 5 V 8051VCC 55 STRB LD4 41 EXPLCK 56 ALF LD5 42 EBOXS2 57 INIT LD6 43 GND 58 SLCTIN LD7 44 EBOXL 59 GND 45 EBOXL GND 60 PDATAO LD8 Maintenance and Service Guide 30 Connector Pin Assignments Table A 10 Do
23. are routed in such a way that they cannot be caught or snagged by parts being removed or replaced Handle flex cables with extreme care these cables tear easily CAUTION When servicing the computer ensure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the computer 4 2 Maintenance and Service Guide Removal and Replacement Preliminaries 4 3 Preventing Damage to Removable Drives Removable drives are fragile components that must be handled with care To prevent damage to the computer damage to a removable drive or loss of information observe the following precautions Before removing or inserting a hard drive shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on then shut it down Before removing a diskette drive or optical drive ensure that a diskette or disc is not in the drive Ensure that the optical drive tray is closed Before handling a drive ensure that you are discharged of static electricity While handling a drive avoid touching the connector Handle drives on surfaces that have at least one inch of shock proof foam Avoid dropping drives from any height onto any surface After removing a hard drive CD ROM drive or a diskette drive place it into a static proof bag Avoid exposing a hard drive to products that have magnetic fields such as monitors or speakers Avoid exp
24. battery conservation configurations battery fast charging and software applications Exhaust air is displaced through the ventilation grill located on the left side of the computer CAUTION To properly ventilate the computer allow at least a 3 inch 7 6 cm clearance on the left and right sides of the computer Maintenance and Service Guide 2 Troubleshooting WARNING Only authorized technicians trained by Compaq should repair this equipment All troubleshooting and repair procedures are detailed to allow only subassembly module level repair Because of the complexity of the individual boards and subassemblies no one should attempt to make repairs at the component level or to make modifications to any printed wiring board Improper repairs can create a safety hazard Any indication of component replacement or printed wiring board modification may void any warranty or exchange allowances 2 1 Computer Setup and Diagnostics Utilities Selecting Computer Setup or Compaq Diagnostics The computer features two Compaq system management utilities E Computer Setup aA system information and customization utility that can be used even when your operating system is not working or will not load This utility includes settings that are not available in Windows E Compaq Diagnostics A system information and diagnostic utility that is used within your Windows operating system Use this utility whenever possible to 1 Display system i
25. information on power cord set requirements contact a Compaq authorized reseller or service provider General Requirements The requirements listed below are applicable to all countries The length of the power cord set must be at least 5 00 feet 1 5 m and a maximum of 6 50 feet 2 0 m All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country where the power cord set will be used The power cord set must have a minimum current capacity of 10 amps and a nominal voltage rating of 125 or 250 volts AC as required by each country s power system The appliance coupler must meet the mechanical configuration of an EN 60 320 IEC 320 Standard Sheet C13 connector for mating with the appliance inlet on the back of the computer Maintenance and Service Guide B 1 Power Cord Set Requirements Country Specific Requirements 3 Conductor Power Cord Set Requirements Country Accredited Agency Applicable Note Number Australia EANSW 1 Austria OVE 1 Belgium CEBC 1 Canada CSA 2 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 Italy IMQ 1 Japan METI 3 The Netherlands KEMA 1 Norway NEMKO 1 Sweden SEMKO 1 Switzerland SEV 1 United Kingdom BSI 1 United States UL 2 Notes 1 The flexible cord must be lt HAR gt Type HOSVV F 3 conductor 1 0 mm conductor size Power cord set fittings appliance coupler and wall plug must be
26. to replace the keyboard Maintenance and Service Guide 5 9 Removal and Replacement Procedures 5 6 Modem Network Interface Card NIC Modem Network Interface Card NIC Spare Part Number Information Mini PCI communications boards Type III mini PCI combination 56 Kbps modem NIC board 230338 001 Type III mini PCI combination 56 Kbps NIC 3DES board 230339 001 Type Ill mini PCI 56 Kbps modem board 230337 001 1 Prepare the computer for disassembly Section 5 3 2 Remove the keyboard Section 5 5 3 Lift up the left side of the modem NIC cover and swing the cover forward Figure 5 6 Figure 5 6 Removing the Modem NIC Cover 4 Remove the modem NIC cover 5 Disconnect the modem NIC cable from the modem NIC board Figure 5 7 5 10 Maintenance and Service Guide Removal and Replacement Procedures 6 Spread the retaining tabs that secure the modem NIC board to the system board The modem NIC board rises up at a 45 degree angle 7 Pull the modem NIC board away from the connector at a 45 degree angle Figure 5 7 Removing the Modem NIC Board Reverse the above procedure to replace the modem NIC board Maintenance and Service Guide 5 11 Removal and Replacement Procedures 5 7 Real Time Clock RTC Battery The RTC battery is included in the Miscellaneous Plastics Kit spare part number 241439 001 1 Prepare the computer for disassembly Section 5 3 2 Remove the keyboard Section 5 5 3
27. 27 Removal and Replacement Procedures 3 Disconnect the fan cable from the system board Figure 5 19 Figure 5 19 Disconnecting the Fan Cable 4 Turn the system board top side up with the rear panel facing you 5 28 Maintenance and Service Guide Removal and Replacement Procedures 5 Remove the black M1 x 6 Phillips screw and silver M2 x 6 5 Phillips screw that secure the fan to the system board Figure 5 20 6 While holding the system board above the work surface push the left side of the fan up from the bottom of the system board 7 When the left edge of the fan has cleared the system board slide the fan to the left and out of the heat sink Figure 5 20 Removing the Fan 8 Remove the fan Reverse the above procedure to replace the fan Maintenance and Service Guide 5 29 Removal and Replacement Procedures 5 14 DC DC Converter Board DC DC Converter Board Spare Part Number Information DC DC converter board 241435 001 1 Prepare the computer for disassembly Section 5 3 and remove the following components Co Se ae ts g h Keyboard Section 5 5 Modem NIC cover Section 5 6 RTC battery Section 5 7 Touch button assembly Section 5 8 Switch cover Section 5 9 Display Section 5 10 Top cover Section 5 11 System board Section 5 12 2 Turn the system board bottom side up with the rear panel facing you 5 30 Maintenance and Service Guide Removal a
28. 42 C Nonoperating 32 to 140 F O to 60 C 6 10 Maintenance and Service Guide Specifications Table 6 10 System DMA Hardware DMA System Function DMAO Available for audio DMA1 Entertainment audio default alternate DMAO DMA3 none DMA2 Diskette drive DMA3 ECP parallel port LPT1 default alternate DMAO none DMA4 DMA controller cascading not available DMA5 Available for PC Card DMA6 Not assigned DMA7 Not assigned Q PC Card controller can use DMA 1 2 or 5 Maintenance and Service Guide 6 11 Specifications Table 6 11 System Interrupts Hardware IRQ System Function IRQO0 System timer IRQ1 Keyboard controller IRQ2 Cascaded IRQ3 COM2 IRQ4 COM1 IRQ5 Audio default IRQ6 Diskette drive IRQ7 Parallel port IRQ8 Real time clock RTC IRQ9 Infrared IRQ10 System use IRQ11 System use IRQ12 Internal point stick or external mouse IRQ13 Coprocessor not available to any peripheral IRQ14 IDE interface hard drive and optical drive IRQ15 System use PC Cards may assert IRQ3 IRQ4 IRQ5 IRQ7 IRQ9 IRQ10 IRQ11 or IRQ15 Either the infrared or the serial port may assert IRQ3 or IRQ 4 Default configuration audio possible configurations are IRQ5 IRQ7 IRQ9 IRQ10 or none 6 12 Maintenance and Service Guide I O Address hex Specifications Table 6 12 System I O Addresses System Function shipping configuration
29. 5 18 Maintenance and Service Guide Removal and Replacement Procedures 8 Remove the two black M2 x 7 screws that secure the display to the base enclosure Figure 5 13 9 Lift the display straight up and remove it from the base enclosure Figure 5 13 Removing the Display Reverse the above procedure to replace the display Maintenance and Service Guide 5 19 Removal and Replacement Procedures 5 11 Top Cover Top Cover Spare Part Number Information Top cover 241436 001 1 Prepare the computer for disassembly Section 5 3 and remove the following components a Keyboard Section 5 5 b Modem NIC cover Section 5 6 c Switch cover Section 5 9 d Display Section 5 10 2 Turn the computer bottom side up with the rear panel facing you 5 20 Maintenance and Service Guide Removal and Replacement Procedures 3 Remove the following screws E L three black M2 x 7 screws from the front edge of the base enclosure Figure 5 14 two black M2 x 5 screws from the hard drive bay three black M2 x 5 screws from the MultiBay two black M2 x 5 screws from the rear panel Figure 5 14 Removing the Top Cover Screws 4 Turn the computer top side up with the rear panel facing you Maintenance and Service Guide 5 21 Removal and Replacement Procedures 5 Insert a flat blade screwdriver into the slot above the docking connector to disengage the top cover from the I O bracket Figure 5 15
30. 6 Standby button 1 13 static shielding materials 4 7 stereo line out jack 1 7 SuperDisk LS120 drive spare part number 3 7 3 10 switch cover illustrated 3 2 removing 5 15 spare part number 3 3 5 15 system board illustrated 3 6 removing 5 23 spare part numbers 3 7 5 23 system memory map 6 16 system ROM location 5 12 T tools required 4 1 top components 1 12 top cover illustrated 3 4 removing 5 20 Spare part number 3 5 5 20 touch button removing 5 13 spare part number 3 5 5 13 TouchPad illustrated 3 4 removing 5 13 spare part number 3 5 5 13 transporting precautions 4 4 troubleshooting audio 2 25 Compaq Diagnostics 2 7 Computer Setup 2 2 docking station 2 18 flowcharts 2 10 keyboard 2 28 modem 2 30 network 2 30 nonfunctioning device 2 18 2 27 operating system loading 2 19 overview 2 1 pointing device 2 29 power 2 12 video 2 16 TV connector 1 9 Maintenance and Service Guide Index U video troubleshooting 2 16 universal serial bus USB volume control buttons 1 7 connector W rocation re Windows application key pin assignments A 3 1 11 V Windows logo key 1 11 vent 1 9 1 14 workstation precautions 4 5 Maintenance and Service Guide Index 7
31. COMPAQ Maintenance and Service Guide Compaq Evo N600c Document Part Number 235393 001 August 2001 This guide is a troubleshooting reference used for maintaining and servicing the notebook It provides comprehensive information on identifying computer features components and spare parts troubleshooting computer problems and performing computer disassembly procedures 2001 Compaq Computer Corporation Compaq Evo the Compaq logo and PremiereSound are trademarks of Compaq Information Technologies Group L P Microsoft and Windows are trademarks of Microsoft Corporation Intel and Pentium are trademarks of Intel Corporation All other product names mentioned herein may be trademarks of their respective companies Compaq shall not be liable for technical or editorial errors or omissions contained herein The information in this document is provided as is without warranty of any kind and is subject to change without notice the warranties for Compaq products are set forth in the express limited warranty statements accompanying such products Nothing herein should be construed as constituting an additional warranty Maintenance and Service Guide First Edition August 2001 Document Part Number 235393 001 Contents 1 Product Description Wal TP CAUUICS scien 8 oie ocean E E E E Seeds 1 2 Clearing a Password 1 3 Power Management 1 4 Computer External Components 1 5 Design
32. GA TFT 1024 x 768 display with over 16 7 million colors Full size TouchPad or pointing stick keyboard varying by computer model Mini PCI 10 100 network interface card NIC or Mini PCI V 90 modem plus 10 100 NIC combination card varying by computer model Support for two Type II PC Card slots with support for both 32 bit CardBus and 16 bit PC Cards External AC adapter with power cord 8 cell Lithium ion Li ion battery pack 30 20 or 15 GB high capacity hard drive Maintenance and Service Guide Product Description HM Connectors for Lj Ea OCO OC 0O C OGG OCOC U O E RJ 11 modem Mono microphone Stereo line out headphone MultiPort Universal Serial Bus Docking Parallel devices Serial devices Composite TV External keyboard mouse RJ 45 network External monitor AC power WE Stereo speakers providing Compaq Premier Sound 16 bit stereo sound Maintenance and Service Guide 1 3 Product Description 1 2 Clearing a Password If the notebook you are servicing has an unknown password follow these steps to clear the password These steps also clear CMOS 1 Prepare the computer for disassembly refer to Section 5 3 Preparing the Computer for Disassembly for more information 2 Remove the RTC battery refer to Section 5 7 Real Time Clock RTC Battery 3 Wait approximately five minutes 4 Replace the RTC battery and reassemble the computer 5 Connect AC power to the comp
33. Item Component Function 4 Security cable slot Attaches an optional security cable to the computer 5 Mono microphone jack Connects a mono microphone disabling the built in microphone 6 Stereo line out Connects stereo speakers headphones headphone jack headset or television audio 7 Volume control buttons Adjust the volume of the stereo speakers 8 Infrared port Links to another IrDA compliant device for wireless communication 9 Power light On Power is turned on Blinking Computer is in Standby The power light also blinks if a battery pack that is the only available power source reaches a low battery condition 10 Battery light On A battery pack is charging Blinking A battery pack that is the only available power source has reached a low battery condition 11 Drive activity light Turns on when the hard drive CD or DVD ROM drive is accessed 12 Diskette drive light Turns on when the diskette drive in the Maintenance and Service Guide Media Bay or the optional external diskette drive is accessed 1 7 Product Description The computer right side and rear panel components are shown in Figure 1 3 and described in Table 1 3 Figure 1 3 Right Side and Rear Panel Components Table 1 3 Right Side and Rear Panel Components Item Component Function 1 MultiPort Connects wireless communication devices such as a Bluetooth or 802 116 MultiPort Module and other options 2 DC power jack Connects any one
34. Overview 0000005 2 Troubleshooting 2 1 Computer Setup and Diagnostics Utilities Selecting Computer Setup or Compaq Diagnostics Selecting from the File Menu Selecting from the Security Menu Selecting from the Advanced Menu 2 2 Using Compaq Diagnostics Obtaining Saving or Printing Configuration Information Obtaining Saving or Printing Diagnostic Test Information 2 3 Troubleshooting Flowcharts 2 1 Initial Troubleshooting 2 2 No Power Patt leros 63he h seed oe 23 INO Power PA 2 6 5 5 os sb Sd oh a ae 24 INO POW EE Patt ceric Git a ante 2 5 No Power Part4 2 6 No Video Part 2 1 N Video Pat 2 oc oe sia ecw ecw ee Maintenance and Service Guide ii 3 2 8 Nonfunctioning Docking Station AL AD DM CADIC ix5 fost a dso are Stee Se ereear cde aheacetars ss 2 18 2 9 No Operating System OS Loading 2 19 2 10 No OS Loading from Hard Drive Part 1 2 20 2 11 No OS Loading from Hard Drive Part 2 2 21 2 12 No OS Loading from Hard Drive Part 3 2 22 2 13 No OS Loading from Diskette Drive 2 23 2 14 No OS Loading from CD or DYD ROM Diyeeuerencergs a eee ei eh 2 24 2 15 No Audio Part 1 dca eee nck ee en wines as 2 25 2 16 No Audio Part2 00 2 26 2 17 Nonfunctioning Device 2 27 2 18 No
35. ROM drive 2 15 No audio part 1 2 16 No audio part 2 2 17 Nonfunctioning device 2 18 Nonfunctioning keyboard 2 19 Nonfunctioning pointing device 2 20 No network or modem connection 2 10 Maintenance and Service Guide Troubleshooting 2 1 Initial Troubleshooting Begin Troubleshooting h Go to Section 2 2 No Power Check LED board Beeps LEDs or error Messages speaker connections Go to All drives Section 2 17 working Nonfunctioning Device Go to Section 2 6 No Video Is there video no boot Go to Section 2 18 Nonfunctioning Keyboard or Section 2 19 Nonfunctioning Pointing Device Go to Section 2 9 No OS Loading Is the OS loading Go to Connecting Section 2 20 to network No Network or modem or Modem Connection Go to Section 2 15 No Audio End Maintenance and Service Guide 2 11 Troubleshooting 2 2 No Power Part 1 No Power Power LED is off Remove from docking station if applicable Power up on battery power Reset power Power up Reset on AC power ae Power up in docking station Done 1 Reseat power cables in docking station and at the AC outlet 2 Ensure the AC power source is active 3 Ensure the power strip is working Power up in docking station Done 2 12 Go to Section 2 3 Power up
36. Restore system configuration settings from a diskette Restore Defaults Replace configuration settings in Computer Setup with factory default settings Identification information is retained Ignore Changes and Exit Cancel changes entered during the current session then exit and restart the computer Save Changes and Exit Save changes entered during the current session then exit and restart the computer Maintenance and Service Guide 2 3 Troubleshooting Selecting from the Security Menu Select Setup Password Table 2 2 Security Menu To Do This Enter change or delete a setup password The setup password is called an administrator password in Compaq Computer Security a program accessed from the Windows Control Panel Power on Password Enter change or delete a power on password DriveLock Passwords Enable disable DriveLock change a DriveLock User or Master password Drive Lock Settings are accessible only when you enter Computer Setup by turning on not restarting the computer Password Options Enable disable Password options m QuickLock mah oi aah QuickLock on Suspend only when a power on m QuickBlank password has To enable QuickLock on Suspend or been set QuickBlank you must first enable QuickLock Device Security Enable disable m Ports or diskette drives m Diskette write m CD ROM or diskette startup Settings fora DVD ROM can be entered in t
37. Static dissipative table or floor mats with hard tie to ground Field service kits Static awareness labels Material handling packages Maintenance and Service Guide E Nonconductive plastic bags tubes or boxes Metal tote boxes M Electrostatic voltage levels and protective materials Removal and Replacement Preliminaries Table 4 1 shows how humidity affects the electrostatic voltage levels generated by different activities Table 4 1 Typical Electrostatic Voltage Levels Relative Humidity Event 10 40 55 Walking across carpet 35 000 V 15 000 V 7 500 V Walking across vinyl floor 12 000 V 5 000 V 3 000 V Motions of bench worker 6 000 V 800 V 400 V Removing DIPS from plastic tube 2 000 V 700 V 400 V Removing DIPS from vinyl tray 11 500 V 4 000 V 2 000 V Removing DIPS from Styrofoam 14 500 V 5 000 V 3 500 V Removing bubble pack from PCB 26 500 V 20 000 V 7 000 V Packing PCBs in foam lined box 21 000 V 11 000 V 5 000 V Q A product can be degraded by as little as 700 volts Table 4 2 lists the shielding protection provided by antistatic bags and floor mats Table 4 2 Static Shielding Materials Material Use Voltage Protection Level Antistatic plastic Bags 1 500 V Carbon loaded plastic Floor mats 7 500 V Metallized laminate Floor mats 5 000 V Maintenance and Service Guide 3 Removal and Replacement Procedures This chapter provides removal and replacement procedures Both Phil
38. ance and Service Guide Removal and Replacement Procedures D When removing the system board do not remove the following screws Figure 5 17 four screws that secure the processor bracket to the system board two screws that secure the heat sink to the system board two screws that secure the hard drive connector the system board four screws that secure the PC Card assembly to the system board Figure 5 17 Do Not Remove These Screws Maintenance and Service Guide 5 25 Removal and Replacement Procedures 6 Use the MultiBay connector to lift the system board and swing it up and to the right until it rests at a 45 degree angle Figure 5 18 7 Slide the system board out of the base enclosure at a 45 degree angle Figure 5 18 Removing the System Board Reverse the above procedure to replace the system board 5 26 Maintenance and Service Guide 5 13 Fan Fan Removal and Replacement Procedures Fan Spare Part Number Information 259528 001 1 Prepare the computer for disassembly Section 5 3 and remove the following components Co Se ae ts g h Keyboard Section 5 5 Modem NIC cover Section 5 6 RTC battery Section 5 7 Touch button assembly Section 5 8 Switch cover Section 5 9 Display Section 5 10 Top cover Section 5 11 System board Section 5 12 2 Turn the system board bottom side up with the rear panel facing you Maintenance and Service Guide 5
39. ar the certification mark of the agency responsible for evaluation in the country where it will be used Maintenance and Service Guide Power Cord Set Requirements 2 The flexible cord must be Type SPT 3 or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15P 15A 125V or NEMA 6 15P 15A 250V configuration 3 The appliance coupler flexible cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCT or VCTE 3 conductor 1 00mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7A 125V configuration Maintenance and Service Guide B 3 C Screw Listing This appendix provides specification and reference information for the screws used in the computer All screws listed in this appendix are available in the Miscellaneous Screw Kit spare part number 241440 001 Maintenance and Service Guide C 1 Table C 1 Torx T8 M2 x 7 0 Screw Head o Color Qty Length Thread Width Black 9 7 0 mm 2 mm 4 0 mm Where used One screw that secures the keyboard to the base enclosure documented in Section 5 5 Three screws that secure the top cover to the base enclosure documented in Section 5 11 2 C 2 Maintenance and Service Guide Table C 1 Torx T8 M2 x 7 0 Screw Continued Head o Color Qty Length Thread Width Black 9
40. ard not operating properly Connect notebook to good external keyboard External device works Replace system board Reseat internal keyboard connector if applicable Replace internal keyboard or cable Done Replace system board 2 28 Maintenance and Service Guide Troubleshooting 2 19 Nonfunctioning Pointing Device Pointing device not operating properly Connect notebook to good external pointing device External device works Replace system board Reseat internal pointing device connector if applicable Replace internal pointing device or cable Done Replace system board Maintenance and Service Guide 2 29 Troubleshooting 2 20 Network or Modem Connection Problems No network or modem connection Network Replace jack or or modem jack have jack active activated Connect to non digital line Reload drivers and reconfigure configured in OS Disconnect all Replace power from NIC modem if the notebook applicable and open Reseat NIC modem if applicable Replace system board 2 30 Maintenance and Service Guide 3 Illustrated Parts Catalog This chapter provides an illustrated parts breakdown and a reference for spare part numbers and option part numbers 3 1 Serial Number Location When ordering parts or requesting information provide the computer serial number and model numb
41. chPad or Touch Button 5 13 20 SWIC COVER arr EER be 5 15 DO DISPIAY purlesdror orn eune eE 5 17 S10 TOP C OVET 24 bed oe ade se d aE 5 20 IN System Board orresdicoiees eri kauae 5 23 SA T eee E N E EEN eer EE EEE 5 27 5 13 DC DC Converter Board 5 30 5 Woden Cablen eee asa a a ee ae 5 33 6 Specifications A Connector Pin Assignments B Power Cord Set Requirements 3 Conductor Power Cord Set 000008 B 1 General Requirements 0 000 e eee B 1 Country Specific Requirements 05 B 2 NOS ie buclte Mea wae ie eid Geel ne BS B 2 C Screw Listing Index Maintenance and Service Guide V 1 Product Description The Compaq Evo N600c Series of Personal Computers offers advanced modularity Mobile Intel Pentium III processors M with 64 bit architecture industry leading Accelerated Graphics Port AGP implementation and extensive multimedia support Figure 1 1 Compaq Evo N600c 1 1 Features E Mobile Intel Pentium III processor 1 066 GHz M or 866MHz M with 512 KB integrated L2 cache varying by computer model Maintenance and Service Guide 1 1 Product Description ATI Mobility Radeon with 64 bit video graphics 16 MB double date rate DDR SDRAM 4X AGP graphics card 128 MB high performance Synchronous DRAM SDRAM expandable to 1024 MB Microsoft Windows 98 Windows NT 4 0 or Windows 2000 preinstalled varying by computer model 14 1 inch X
42. cking Continued O ae 120 a 91 Pin Signal Pin Signal 61 PDATA1 LD9 76 DRT1 LIIC DAT 62 PDATA2 LD10 77 DSR1 EX 63 PDATA3 LD11 78 DCD1 EX 64 GND 79 12C DATA 65 PDATA4 LD12 80 GND 66 PDATA5 LD13 81 12C CLK 67 PDATA6 LD14 82 GND 68 PDATA7 LD 15 83 HDSEL 69 GND 84 GND 70 ERROR LCLK 85 WPROT 71 RXD1 LVREQ 86 EBOXS2 GND 72 TXD1 LCREQ 87 ERDY 73 RTS1 LEN 88 EBOXL GND 74 GND 89 FLUSHREQ 75 CTS1 LIIC CLK 90 MEMACK Maintenance and Service Guide A 9 Connector Pin Assignments Table A 10 Docking Continued 30 1 O te E 120 91 Pin Signal Pin Signal 91 PS2 VCC 106 GND 92 SERIRQ 107 AD 15 93 PS2 CLK 108 AD 13 94 EXPREQ 109 AD 11 95 AD 29 110 AD 09 96 AD 31 111 GND 97 AD 30 112 AD 06 98 AD 28 113 AD 04 99 AD 26 114 AD 02 100 GND 115 AD 00 101 AD 24 116 GND 102 AD 22 117 FRAME 103 AD 20 118 TRDY 104 AD 18 119 STOP 105 AD 16 120 PAR A 10 Maintenance and Service Guide B Power Cord Set Requirements 3 Conductor Power Cord Set The computer s wide range input feature permits it to operate from any line voltage from 100 to 120 or 220 to 240 volts AC The power cord set received with the computer meets the requirements for use in the country where the equipment is purchased Power cord sets for use in other countries must meet the requirements of the country where the computer is used For more
43. d eject buttons Eject a PC Card from a PC Card slot Maintenance and Service Guide Product Description The keyboard components are shown in Figure 1 4 and described in Table 1 4 Figure 1 4 Keyboard Components 1 10 Maintenance and Service Guide Product Description Table 1 4 Keyboard Components Item Component Function 1 Fn key Used with hotkeys to perform preset hotkey functions 2 Caps lock key Turns on the caps lock function 3 F1 through F12 Perform preset functions function keys 4 Embedded numeric Converts keys to numeric keypad keypad 5 Cursor control keys Move the cursor around the screen 6 Windows application key Displays a menu when using a Microsoft application The menu is the same one that is displayed by pressing the right mouse button 7 Windows logo key Displays Windows Start menu Maintenance and Service Guide Product Description The components on the top of the computer are shown in Figure 1 5 and described in Table 1 5 Figure 1 5 Top Components Table 1 5 Top Components Item Component Function 1 Num lock light On Num lock is on and the embedded numeric keypad is enabled 2 Scroll lock light On Scroll is on 1 12 Maintenance and Service Guide Product Description Table 1 5 Top Components Continued Item Component Function 3 Caps lock light On Caps lock is on 4 Standby button Turns on the computer if it i
44. e 234962 001 Modem cable adapters Australian 304398 011 Belgian 304398 181 French 304398 051 3 12 Maintenance and Service Guide Illustrated Parts Catalog Table 3 4 Spare Parts Miscellaneous not illustrated Continued Spare Part Description Number RJ 11 P55 adapters Danish 316904 081 Italian 316904 061 Finnish 316904 351 Swedish 316904 101 RJ 11 PTT adapter used in the United Kingdom 158593 031 RJ 45 network cable 239049 001 Logo kit 239053 001 Screw kit includes the following screws and bushing guides 241440 001 refer to Appendix C Screw Listing for more information on screw specifications and usage E Torx T8 M2 x 7 m Phillips M1 x6 E Torx T8M2 x5 m Phillips M2 x 6 5 E 7 0 mm bushing guide AC adaptors 65 Watt AC adapter power supply 239704 001 50 Watt AC adapter power supply 120765 001 Maintenance and Service Guide 3 13 Illustrated Parts Catalog Table 3 4 Spare Parts Miscellaneous not illustrated Continued Spare Part Description Number Power cord black 6 feet Australian 246959 011 Korean 246959 AD1 Danish 246959 081 Swiss 246959 AG1 European Middle Taiwanese 234961 AA1 Eastern African 246959 021 U K English 246959 031 Italian 213352 001 U S English 246959 001 Japanese 197233 001 Memory expansion boards 512 MB 238830 B25 256 MB 197898 B25 16 7136 001 128 MB 197987 B25 197896 B25 135244 001 oe 135243 001 Common power solutions 6 cell MultiBay battery pack 387937
45. er located on the bottom of the computer Figure 3 1 Figure 3 1 Serial Number Location Maintenance and Service Guide 3 1 Illustrated Parts Catalog 3 2 Computer System Major Components Figure 3 2 Computer System Major Components 3 2 Maintenance and Service Guide Illustrated Parts Catalog Table 3 1 Spare Parts Computer System Major Components Maintenance and Service Guide Spare Part Item Description Number 1 Displays 14 1 inch SXGA CTFT 241433 001 14 1 inch XGA CTFT 241434 001 2 Switch cover 241438 001 3 Keyboard for use with TouchPad models Arabic 241427 171 Korean 241427 AD1 Brazilian 241427 201 Latin American Belgian 241427 181 Spanish 241427 161 Czech 241427 221 Norwegian 241427 091 Danish 241427 081 Portuguese 241427 131 French 241427 051 Russian 241427 251 French Slovenian Canadian 241427 121 Slovakian 241427 B41 German 241427 041 Slovenian 241427 231 Greek 241427 151 Spanish 241427 071 Hebrew 241427 BB1 Swedish Finnish 241427 101 Hungarian 241427 211 Swiss 241427 111 International 241427 002 Taiwanese 241427 AB1 Italian 2941427 061 Turkish 241427 141 Japanese 241427 291 U K English 241427 031 U S English 241427 001 3 3 Illustrated Parts Catalog Computer System Major Components continued 3 4 Maintenance and Service Guide Illustrated Parts Catalog Table 3 1 Spare Parts Computer System Major Components Continued Spare Part Item Description Number 3 Ke
46. erform the following steps before disassembling the computer Consult the computer Hardware Guide for instructions on the following steps 1 Turn off the computer 2 Disconnect the AC adapter and all external devices 3 Remove the battery pack 4 Remove the hard drive 5 Remove the Media Bay device 5 4 Maintenance and Service Guide Removal and Replacement Procedures 5 4 Computer Feet The computer feet are adhesive backed rubber pads The computer feet are included in the Miscellaneous Plastics Kit spare part number 241439 001 Refer to Figure 5 2 for computer feet locations Figure 5 2 Replacing the Computer Feet Maintenance and Service Guide 5 5 Removal and Replacement Procedures 6 Slide the four tabs on the top of the keyboard forward Figure 5 4 7 Lift the top edge of the keyboard and swing it up and forward until it rests on the top cover Figure 5 4 Releasing the Keyboard 8 Disengage the keyboard cable from the retaining clips in the top cover 5 8 Maintenance and Service Guide Removal and Replacement Procedures 9 Release the ZIF connector to which the pointing device cable is attached and disconnect the pointing device cable Figure 5 5 10 Release the ZIF connector to which the keyboard cable is attached and disconnect the keyboard cable Figure 5 5 Disconnecting the Keyboard and Pointing Device Cables 11 Remove the keyboard Reverse the above procedure
47. eseat loose components and boards and Loose or damaged parts replace damaged items Close computer and retest Replace the following items if applicable Check computer operation after each 9 FOWErON replacement y 1 Internal DC DC converter 2 Internal AC adapter 3 Processor board 4 System board Replace these items as a set to prevent shorting out among components Done Maintenance and Service Guide 2 15 Troubleshooting 2 6 No Video Part 1 No Video Docking Station Stand alone or Docking Station Go to Note To change from internal to Section 2 7 external display use the hotkey No Video Part 2 combination Standalone Internal or Adjust display brightness Video OK Done Evieinal Internal Depress lid Paa A switch to ensure g operation Video OK Video OK Done Done Replace the following one at a time Test after each replacement 1 Cable between notebook and computer display if applicable Check 10F Den 2 Inverter board if applicable pins on cable 3 Dicala 4 System board Try Internal and Video OK another external display video OK Replace system board Done Done 2 16 Maintenance and Service Guide 2 7 No Video Part 2 Continued from Section 2 6 No Video Part 1 Remove notebook from docking station if connected Adjust display brightness Go to A
48. he CD ROM field System IDs Enter identification numbers for the computer a docking base and all battery packs in the system Not applicable to SuperDisk LS 120 drives 2 4 Maintenance and Service Guide Troubleshooting Selecting from the Advanced Menu Table 2 3 Advanced Menu Select To Do This Language or press F2 Change the Computer Setup language Boot Options Enable disable E QuickBoot which starts the computer more quickly by eliminating some startup tests If you suspect a memory failure and want to test memory automatically during startup disable QuickBoot m MultiBoot which sets a startup sequence that can include most bootable devices and media in the system Device Options m Enable disable the embedded numeric keypad at startup m Enable disable multiple standard pointing devices at startup To set the computer to support only a single usually nonstandard pointing device at startup select Disable m Enable disable USB legacy support for a USB keyboard When USB legacy support is enabled the keyboard works even when a Windows operating system is not loaded m Setan optional external monitor or overhead projector connected to a video card ina docking base as the primary device When the computer display is set as secondary the computer must be shut down before undocking from a docking base Maintenance and Service Guide 2 5 Troubleshooting Table 2 3 Advanced Menu
49. ion 5 5 3 Position the computer so the rear panel faces you 4 Remove the two black M2 x 7 screws that secure the switch cover to the base enclosure Figure 5 10 Figure 5 10 Removing the Switch Cover Screws 5 Position the computer so the front faces you 6 Open the computer as far as it will open Maintenance and Service Guide 5 15 Removal and Replacement Procedures 7 Lift the switch cover up slide it forward and rest it on the keyboard Figure 5 11 8 Disconnect the left and right speaker cables from the system board Figure 5 11 Removing the Switch Cover 9 Remove the switch cover Reverse the above procedure to replace the switch cover 5 16 Maintenance and Service Guide Removal and Replacement Procedures 5 10 Display Display Spare Part Number Information Displays 14 1 inch SXGA CTFT 241433 001 14 1 inch XGA CTFT 241434 001 1 Prepare the computer for disassembly Section 5 3 2 Remove the keyboard Section 5 5 3 Remove the switch cover Section 5 9 4 Position the display so that it is vertical Maintenance and Service Guide 5 17 Removal and Replacement Procedures 5 Remove the black M2 x 7 screw that secures the display ground cable to the top cover Figure 5 12 6 Disconnect the display video and inverter cables from the system board Figure 5 12 Disconnecting the Display Cables 7 Position the computer so the rear panel faces you
50. le 3 Replace speaker 4 Replace docking station audio board 5 Replace backplane board Go to Section 2 17 Nonfunctioning Device Maintenance and Service Guide 2 25 Troubleshooting 2 16 No Audio Part 2 Continued from Section 2 15 No Audio Part 1 Audio driver in OS configured Reload audio drivers Correct Load drivers and drivers for set configuration application in OS Connect to external speaker Replace audio board and speaker connections in notebook if applicable N Done 1 Replace internal speakers 2 Replace audio board if applicable 3 Replace system board 2 26 Maintenance and Service Guide 2 17 Nonfunctioning Device Nonfunctioning device Reseat device Unplug the nonfunctioning device from the notebook inspect cables and plugs for bent or broken pins or other damage Troubleshooting Clear CMOS Reattach device Close notebook plug in power and reboot Device boots properly Done Any physical device Possible bad hard drive Replace drive Possible bad NIC Replace card If integrated NIC replace system board Possible bad diskette drive Replace drive Maintenance and Service Guide Fix or replace broken item Go to Section 2 9 No OS Loading Device boots properly Done 2 27 Troubleshooting 2 18 Nonfunctioning Keyboard Keybo
51. lectrostatic sensitive parts in their containers until the parts arrive at static free workstations E Place items on a grounded surface before removing items from their containers E Always be properly grounded when touching a sensitive component or assembly Maintenance and Service Guide Removal and Replacement Preliminaries Place reusable electrostatic sensitive parts from assemblies in protective packaging or nonconductive foam Use transporters and conveyers made of antistatic belts and roller bushings Ensure that mechanized equipment used for moving materials is wired to ground and that proper materials were selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges 4 6 Workstation Precautions Use the following grounding precautions at workstations Cover the workstation with approved static dissipative material refer to Table 4 2 Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field service tools such as cutters Screwdrivers and vacuums When using fixtures that must directly contact dissipative surfaces only use fixtures made of static safe materials Keep the work area free of nonconductive materials such as ordinary plastic assembly aids and Styrofoam Handle electrostatic sensitive components parts and assemblies by the case or PCM laminate Handle these items only at
52. lips PO and Torx T8 screws are removed during disassembly There are 25 screws and screwlocks in five different sizes that must be removed and replaced when servicing the computer Make special note of each screw size and location during removal and replacement Refer to Appendix C Screw Listing for detailed information on screw sizes locations and usage Maintenance and Service Guide 5 1 Removal and Replacement Procedures 5 1 Serial Number Report the computer serial number to Compaq when requesting information or ordering spare parts The serial number is located on the bottom of the computer Figure 5 1 Figure 5 1 Serial Number Location 5 2 Maintenance and Service Guide Removal and Replacement Procedures 5 2 Disassembly Sequence Chart Use the chart below to determine the section number to be referenced when removing computer components Table 5 1 Disassembly Sequence Chart of Screws Section Description Removed 5 3 Preparing the computer for disassembly 0 5 4 Computer feet 0 5 5 Keyboard 1 5 6 Modem Network Interface Card NIC 0 5 7 Real Time Clock RTC battery 0 5 8 TouchPad and Touch button O 5 9 Switch cover 2 5 10 Display 3 5 11 Top cover 10 5 12 System board 5 5 13 Fan 2 5 14 DC DC converter board 0 5 15 Modem cable 0 Maintenance and Service Guide 5 3 Removal and Replacement Procedures 5 3 Preparing the Computer for Disassembly P
53. mpaq Diagnostics is designed to test Compaq components If non Compaq components are tested the results may be inconclusive Obtaining Saving or Printing Configuration Information 1 Access Compaq Diagnostics by selecting Start gt Settings gt Control Panel gt Compaq Diagnostics 2 Select Categories then select a category from the drop down list _J To save the information select File gt Save As 1 To print the information select File gt Print 3 Toclose Compaq Diagnostics select File gt Exit Maintenance and Service Guide 2 7 Troubleshooting Obtaining Saving or Printing Diagnostic Test Information 1 Access Compaq Diagnostics by selecting Start gt Settings gt Control Panel gt Compaq Diagnostics 2 Select the Test tab 3 In the scroll box select the category or device you want to test 4 Select a test type 4 Quick Test Runs a quick general test on each device in a selected category 1 Complete Test Performs maximum testing on each device in a selected category 1 Custom Test Performs maximum testing on a selected device Torun all tests for your selected device select the Check All button Torun only the tests you select select the Uncheck All button then select the checkbox for each test you want to run 2 8 Maintenance and Service Guide Troubleshooting 5 Select a test mode 1 Interactive Mode Provides maximum control over the testing process
54. nance and Service Guide A 1 Connector Pin Assignments Table A 3 Keyboard Mouse Pin Signal Pin Signal 1 Keyboard mouse data1 4 5 VDC 2 Keyboard mouse data2 5 Keyboard mouse clock1 3 Ground 6 Keyboard mouse clock2 Table A 4 RJ 11 Modem 174458 s n Pin Signal Pin Signal 1 Unused 4 Unused 2 Tip 5 Unused 3 Ring 6 Unused A 2 Maintenance and Service Guide Connector Pin Assignments Table A 5 RJ 45 Network Interface 13 5 7 24 6 8 Pin Signal Pn Signal A Transmit 5 Unused t S 2 Transmit 6 Receive 3 Receive 7 Unused 4 Unused 8 Unused Table A 6 Universal Serial Bus Pin Signal Pin Signal 1 5 VDC 3 Data 2 Data 4 Ground Maintenance and Service Guide A 3 Connector Pin Assignments Table A 7 Serial OO YVOOO Pin Signal Pin Signal 1 Carrier detect 6 Data set ready 2 Receive data 7 Ready to send 3 Transmit data 8 Clear to send 4 Data terminal ready 9 Ring indicator 5 Signal ground A 4 Maintenance and Service Guide Connector Pin Assignments Table A 8 External Monitor Pin Signal Pin Signal 1 Red analog 9 5 VDC 2 Green analog 10 Ground 3 Blue analog 11 Monitor detect 4 Not connected 12 DDC 2B data 5 Ground 13 Horizontal sync 6 Ground analog 14 Vertical sync 7 Ground analog 15 DDC2B clock 8 Ground analog Maintenance and Service Guide Connector Pin Assignments Table A 9 Parallel OOO KD OG
55. nd Replacement Procedures 3 Lift the left and right edges of the DC DC converter board to disconnect the board from the system board Figure 5 21 Figure 5 21 Removing the DC DC Converter Board 4 Remove the DC DC converter board Reverse the above procedure to replace the DC DC converter board Maintenance and Service Guide 5 31 Removal and Replacement Procedures zB When handling the system board be careful not to put stress on the I O interface board Figure 5 22 The narrow profile of this board makes it susceptible to being damaged when mishandled Do not remove the screw that secures the I O interface board to the system board or attempt to remove the I O interface board C wi i CA Figure 5 22 Proper Handling of the I O Interface Board 5 32 Maintenance and Service Guide Removal and Replacement Procedures 5 15 Modem Cable zB The modem cable is spared with the base enclosure Modem cables are also included in the Miscellaneous Plastics Kit spare part number 241439 001 1 Prepare the computer for disassembly Section 5 3 and remove the following components gt g f g h Keyboard Section 5 5 Modem NIC cover Section 5 6 RTC battery Section 5 7 Touch button assembly Section 5 8 Switch cover Section 5 9 Display Section 5 10 Top cover Section 5 11 System board Section 5 12 2 Position the base enclosure with the rear panel facing forward Mai
56. nformation Maintenance and Service Guide 2 1 Troubleshooting L Test system components 1 Troubleshoot a device configuration problem in Windows 98 Windows 2000 or Windows Me zB It is not necessary to configure a device that is connected to a USB connector on the computer or to an optional docking base Using Computer Setup Information and settings in Computer Setup are accessed from the File Security or Advanced menus 1 Turn on or restart the computer Press F10 while the F10 ROM Based Setup message is displayed in the lower left corner of the screen 1 To change the language press F2 1 To view navigation information press F1 1 To return to the Computer Setup menu press esc 2 Select the File Security or Advanced menu 3 To close Computer Setup and restart the computer 1 Select File gt Save Changes and Exit and press enter or 1 Select File gt Ignore Changes and Exit and press enter 4 When you are prompted to confirm your action press F10 2 2 Maintenance and Service Guide Troubleshooting Selecting from the File Menu Select System Information Table 2 1 File Menu To Do This m View identification information about the computer a docking base and any battery packs in the system m View specification information about the processor memory and cache size and system ROM Save to Floppy Save system configuration settings to a diskette Restore from Floppy
57. nfunctioning Keyboard 2 28 2 19 Nonfunctioning Pointing Device 2 29 2 20 Network or Modem Connection Problems 2 30 illustrated Parts Catalog 3 1 Serial Number Location 02 3 1 3 2 Computer System Major Components 3 2 3 3 Miscellaneous Plastics Kit Components 3 8 3 4 Mass Storage Devices 0 0 0 0 ee eee 3 9 3 5 Miscellaneous encsi ewe eee eae is eee as 3 12 Removal and Replacement Preliminaries 4 1 Tools Required i 5s 5 uhsze sa 0th drsice aaah etre alten sss 4 4 2 Service Considerations 0 0 c eee 4 PSUC ANS iia hea og Ae aie ol ats a Se ea oe 4 2 Cables and Connectors 000 000 4 2 4 3 Preventing Damage to Removable Drives 4 3 4 4 Preventing Electrostatic Damage 4 4 4 5 Packaging and Transporting Precautions 4 4 4 6 Workstation Precautions 000005 4 5 4 7 Grounding Equipment and Methods 4 6 Maintenance and Service Guide 5 Removal and Replacement Procedures gt Serial Numbers snc ob eos c ie ey de a week e Swe 5 2 5 2 Disassembly Sequence Chart 5 3 5 3 Preparing the Computer for Disassembly 5 4 S4 Computer PEC nx doh edi oho dane hho eithwd dard 5 5 IA Ney boad secreet idana aaa e Raa A 5 6 5 5 Modem Network Interface Card NIC 5 10 5 6 Real Time Clock RTC Battery 5 12 5 7 Tou
58. ntenance and Service Guide 5 33 Removal and Replacement Procedures 3 Lift the modem connector out of the base enclosure and disengage the modem cable from the alignment clips and tabs in the base enclosure Figure 5 23 Figure 5 23 Removing the Modem Cable 4 Remove the modem cable 5 34 Maintenance and Service Guide Removal and Replacement Procedures zB When installing the modem cable route the cable along the path indicated in Figure 5 24 Figure 5 24 Routing the Modem Cable in the Base Enclosure Maintenance and Service Guide 5 35 6 Specifications This chapter provides physical and performance specifications Table 6 1 Computer Dimensions Height 1 2 in 3 1 cm Width 12 1 in 30 7 cm Depth 9 8 in 25 0 cm Weight with 8 cell battery pack and 5 5 Ib 2 5 kg optical drive in MultiBay with 8 cell battery pack and MultiBay weight saver 4 8 Ib 2 1 kg Stand alone Battery power requirements Nominal operating voltage 14 4V Li ion Average operating power 15 8 W Peak operating power 38 W Power in Suspend mode lt 800 mW Power in Hibernation mode lt 100 mW AC adapter power requirements Rated input voltage 90 to 264 VAC auto switching Rated input current lt 60 W Rated frequency 47 to 63 Hz Maintenance and Service Guide 6 1 Specifications Table 6 1 Computer Continued Temperature Operating Nonoperating 50 F to 95 F 10 C to 35 C 4 F to 140 F 20 C to 60 C
59. of the following m AC adapter E Optional automobile power adapter charger m Optional aircraft power adapter 3 Keyboard mouse Connects an external keyboard or connector PS 2 compatible external mouse To connect a keyboard and a mouse at the same time use an optional Y adapter Maintenance and Service Guide Product Description Table 1 3 Right Side and Rear Panel Components Continued Item Component Function 4 Parallel connector Connects a parallel device 5 Docking connector Connects the computer to the optional expansion base convenience base or port replicator 6 Serial connector Connects a serial device 7 External monitor Connects an external monitor or overhead connector projector 8 Composite TV Connects a television VCR camcorder or connector overhead projector 9 RJ 45 jack network Connects the network cable A network models only cable is not included with the computer 10 USB connectors 2 Connects USB devices 11 Vent Allows airflow to cool internal components CAUTION To prevent damage the computer shuts down if an overheating condition occurs Do not block the cooling vent Avoid placing the computer on a blanket rug or other flexible surface that may cover the vent area 12 Hard drive Supports the removable primary hard drive Two screws secure the hard drive to the computer 13 PC Card slots 2 Support a 32 bit CardBus or 16 bit PC Card 14 PC Car
60. osing a drive to temperature extremes or to liquids If a drive must be mailed place the drive into a bubble pack mailer or other suitable form of protective packaging and label the package Fragile Handle With Care Maintenance and Service Guide 4 3 Removal and Replacement Preliminaries 4 4 Preventing Electrostatic Damage 4 5 Many electronic components are sensitive to electrostatic discharge ESD Circuitry design and structure determine the degree of sensitivity Networks built into many integrated circuits provide some protection but in many cases the discharge contains enough power to alter device parameters or melt silicon junctions A sudden discharge of static electricity from a finger or other conductor can destroy static sensitive devices or microcircuitry Often the spark is neither felt nor heard but damage occurs An electronic device exposed to electrostatic discharge may not be affected at all and can work perfectly throughout a normal cycle The device may function normally for awhile then degrade in the internal layers reducing its life expectancy Packaging and Transporting Precautions 4 4 Use the following grounding precautions when packaging and transporting equipment To avoid hand contact transport products in static safe containers such as tubes bags or boxes M Protect all electrostatic sensitive parts and assemblies with conductive or approved containers or packaging E Keep e
61. roduct Key which may need to be entered before using some Windows operating systems 6 Hard drive security screw Secures the hard drive 7 Memory expansion Covers the memory expansion compartment cover compartment that contains two memory expansion slots for memory expansion boards 8 Docking recess latch Secures the computer to an optional expansion base convenience base or port replicator 9 Battery release latch Releases the battery pack from the battery compartment 10 Battery compartment Holds the battery pack 11 Serial number Maintenance and Service Guide Identifies the computer needed when you call Compaq customer support Product Description 1 5 Design Overview This section presents a design overview of key parts and features of the computer Refer to Chapter 3 Illustrated Parts Catalog to identify replacement parts and Chapter 5 Removal and Replacement Procedures for disassembly steps The system board provides the following device connections E Memory expansion board Hard drive Display Keyboard TouchPad or pointing stick Audio Intel Pentium III processors Fan PC Card Modem or modem NIC The computer uses an electrical fan for ventilation The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist These conditions are affected by high external temperatures system power consumption power management
62. s off Initiates and exits Standby When pressed with the Fn key initiates Hibernation 5 Stereo speakers 2 Produce stereo sound 6 Easy Access buttons 4 Provide quick access to the Internet Refer to the Hardware Guide that ships with the computer for information about these buttons 7 Power switch Turns on the computer To turn off the computer use the operating system Shut Down command 8 Pointing stick Moves the mouse cursor 9 Right mouse button Functions like the right mouse button on an external mouse 10 Scroll button Can be set to scroll magnify or function like the third button on an external mouse 11 Left mouse button Maintenance and Service Guide Functions like the left mouse button on an external mouse Product Description The external components on the bottom of the computer are shown in Figure 1 6 and described in Table 1 6 Figure 1 6 Bottom Components Table 1 6 Bottom Components Item Component Function 1 MultiBay Accepts a diskette drive CD or DVD ROM drive or secondary battery pack 2 MultiBay release latch Releases the MultiBay device from the connector 3 Air vent Allows airflow to cool internal components 4 Fan Provides airflow to cool internal components 1 14 Maintenance and Service Guide Product Description Table 1 6 Bottom Components Continued Item Component Function 5 Certificate of Authenticity label Contains the P
63. static free workstations Avoid contact with pins leads or circuitry Turn off power and input signals before inserting or removing connectors or test equipment Maintenance and Service Guide 4 5 Removal and Replacement Preliminaries 4 7 4 6 Grounding Equipment and Methods Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation E When seated wear a wrist strap connected to a grounded system Wrist straps are flexible straps with a minimum of one megaohm 10 of resistance in the ground cords To provide proper ground wear a strap snugly against the skin at all times On grounded mats with banana plug connectors connect a wrist strap with alligator clips E When standing use foot straps and a grounded floor mat Foot straps heel toe or boot straps can be used at standing workstations and are compatible with most types of shoes or boots On conductive floors or dissipative floor mats use foot straps on both feet with a minimum of one megaohm of resistance between the operator and ground To be effective the conductive strips must be worn in contact with the skin Other grounding equipment recommended for use in preventing electrostatic damage includes WE Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm resistance
64. sure documented in Section 5 11 Two screws that secure the system board to the base enclosure documented in Section 5 12 Maintenance and Service Guide C 7 Table C 4 Torx T8 M2 x 5 0 Screw Continued ag Head Color Qty Length Thread Width Silver 12 5 0mm 2mm 4 0mm Where used Three screws that secure the system board to the base enclosure documented in Section 5 12 C 8 Maintenance and Service Guide Table C 5 7 0 mm x 20 0 Bushing Guide Head Color Qty Length Thread Width Silver 2 20 mm n a 7 0 mm Where used Two bushing guides that secure the system board to the base enclosure documented in Section 5 12 Maintenance and Service Guide C 9 A AC adapter spare part numbers 3 13 specifications 6 10 Advanced Menu Computer Setup 2 5 aircraft power adapter spare part number 3 14 audio troubleshooting 2 25 auto power adapter charger spare part number 3 14 B base enclosure illustrated 3 6 spare part number 3 7 battery compartment 1 15 battery components light 1 7 release latch 1 15 specifications 6 10 battery pack illustrated 3 6 spare part numbers 3 7 3 14 bottom components 1 14 Maintenance and Service Guide Index C cables handling 4 2 caps lock key 1 11 caps lock light 1 13 CD ROM drive illustrated 3 10 option part number 3 10 OS loading problems 2 24 spare part number 3 7 3 10 specifications 6 7 CD RW drive illustrated 3
65. uter Do not reinsert any battery packs at this time 6 Turn on the computer All passwords and all CMOS settings have been cleared 1 4 Maintenance and Service Guide Product Description 1 3 Power Management The computer comes with power management features that extend battery operating time and conserve power The computer supports the following power management features Standby Hibernation Setting customization by the user Hotkeys for setting level of performance Smart battery that provides an accurate battery power gauge Battery calibration Lid switch suspend resume Power suspend button Advanced Configuration and Power Management ACP compliance Maintenance and Service Guide 1 5 Product Description 1 4 Computer External Components The external components on the front and right side of the computer are shown in Figure 1 2 and described in Table 1 2 O Figure 1 2 Front and Right Side Components Table 1 2 Front and Right Side Panel Components Item Component Function 1 Display release latch Opens the computer 2 RJ 11 jack internal Connects the modem cable to an internal modem models only modem A modem cable is included with internal modem models 3 MultiBay Accepts a diskette drive CD or DVD ROM drive or secondary battery pack 1 6 Maintenance and Service Guide Product Description Table 1 2 Front and Right Side Panel Components Continued
66. xpansion board spare part numbers 3 14 memory expansion compartment cover illustrated 3 8 location 1 15 memory map specifications 6 16 Microdrive part numbers 3 11 microphone jack location 1 7 pin assignments A 1 Miscellaneous Plastics Kit components 3 8 spare part number 3 5 3 8 modem removing 5 10 spare part numbers 3 7 3 12 5 10 troubleshooting 2 30 modem adapter spare part numbers 3 12 modem cable illustrated 3 6 removing 5 33 routing 5 35 spare part number 3 12 5 33 modem cable adapter spare part numbers 3 12 modem jack pin assignments A 2 modem NIC cover illustrated 3 8 removing 5 10 monitor connector location 1 9 pin assignments A 5 mouse button 1 13 mouse connector location 1 8 pin assignments A 2 MultiBay battery pack spare part number 3 7 3 14 device illustrated 3 6 hard drive option part numbers 3 11 location 1 6 1 14 release latch 1 14 MultiPort Module cover illustrated 3 8 location 1 8 N network interface card NIC removing 5 10 spare part number 5 10 network troubleshooting 2 30 nonfunctioning device troubleshooting 2 18 2 27 num lock light 1 12 numeric keypad embedded 1 11 O operating system loading troubleshooting 2 19 Maintenance and Service Guide P packing precautions 4 4 parallel connector location 1 9 pin assignments A 6 password clearing 1 4 PC Card eject buttons 1 9 slot space savers
67. y 80 Low density 80 Read write heads 2 Average seek times Track to track high low 3 to 6 ms Average high low 94 to 174 ms Settling time 15 ms Latency average 100 ms 6 6 Maintenance and Service Guide Specifications Table 6 5 CD ROM Drive Applicable disk CD ROM Mode 1 2 and 3 CD XA ready Mode 2 Form 1 and 2 CD I ready Mode 2 Form 1 and 2 CD R read only CD Plus Photo CD single multisession CD Extra Video CD CD WO fixed packets only CD Bridge Center hole diameter 59 in 1 5 cm Disk diameter 12 cm 8 cm Disk thickness 1 2 mm Track pitch 1 6 um Access time Random lt 150 ms Full stroke lt 300 ms Cache buffer 128 KB Data transfer rate Sustained 16X Variable Normal PIO Mode 4 single burst 150 KB s at 1X 1500 to 3600 KB s 10X to 24X 16 66 KB s Startup time lt 8 seconds Stop time Maintenance and Service Guide lt 4 seconds Specifications Table 6 6 DVD ROM Drive Applicable disk DVD 5 DVD 9 DVD 10 CD ROM Mode 1 and 2 CD Digital Audio CD XA ready Mode 2 Form 1 and 2 CD I ready Mode 2 Form 1 and 2 CD R read only CD Plus Photo CD single multisession CD Bridge Center hole diameter 59 in 1 5 cm Disk diameter 12 cm 8 cm Disk thickness 1 2 mm Track pitch 74 um Access time Random lt 150 ms Full stroke lt 225 ms Audio output level Line out 0 7 Vrms Cache buffer 512 KB sec
68. yboard for use with pointing stick models Arabic 241428 171 Korean 241428 AD1 Brazilian 241428 201 Latin American Belgian 241428 181 Spanish 241428 161 Czech 241428 221 Norwegian 241428 091 Danish 241428 081 Portuguese 241428 131 French 241428 051 Russian 241428 251 French Slovenian Canadian 241428 121 Slovakian 241428 B41 German 241428 041 Slovenian 241428 231 Greek 241428 151 Spanish 241428 071 Hebrew 241428 BB1 Swedish Finnish 241428 101 Hungarian 241428 211 Swiss 241428 111 International 241428 002 Taiwanese 241428 AB1 Italian 241428 061 Turkish 241428 141 Japanese 241428 291 U K English 241428 031 U S English 241428 001 Miscellaneous Plastics Kit 241439 001 4a Modem NIC cover not illustrated 4b Real time clock RTC MultiPort Module cover battery Computer feet 4c Modem cable PC Card slot 4d Memory expansion A E ER compartment cover 5 TouchPad for use with TouchPad models 135227 001 Touch Button for use with pointing stick models 159530 001 6 Top cover 241436 001 7 Fan 255528 001 Maintenance and Service Guide 3 5 Illustrated Parts Catalog Computer System Major Components continued 3 6 Maintenance and Service Guide Illustrated Parts Catalog Table 3 1 Spare Parts Computer System Major Components Continued Spare Part Item Description Number 8 Mini PCI communications boards Type Ill mini PCI combination 56 Kbps modem NIC board 230338 001 Type Ill mini PCI combination 56 Kbps NIC 3DES

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