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Cisco Systems SPA525G User's Information Guide

1. 02729 Force the phone to prefer the G729 codec for all calls 017110 Configure the phone to prefer the G7 11u codec for all calls 017111 Configure the phone to prefer the G7 11a codec for all calls 027110 Force the phone to use the G71 1u codec for all calls 027111 Force the phone to use the G71 1a codec for all calls 0172632 Configure the phone to prefer the G726r32 codec for all calls 0272632 Configure the phone to force the G726r32 codec for all calls Requires that your SPA525G phone be part of a Cisco SPA9000 Voice System network Requires that the paged extension be part of a Cisco SPA9000 Voice System network Cisco Small Business Pro IP Phone SPA525G SIP User Guide 81 Using Advanced Phone Features 4 Restarting Your Phone Restarting Your Phone STEP 1 STEP 2 STEP 3 Occasionally you may need to restart your phone if the screen locks up To restart your phone Press the Setup button Scroll to Device Administration and press Select Scroll to Restart and press Select Viewing Phone Network and Call Information STEP 1 STEP 2 STEP 3 The SPA525G provides menus to view information about your phone Viewing Phone Information To view information about your phone Press the Setup button Scroll to Status and press Select Select Product Information You can view the following information Product Name
2. Performing an Unattended Blind Transfer STEP 1 During an active call press BXfer STEP 2 Enter the number to which you want to transfer the call and press Dial The call is transferred with no further action required on your part Redialing To redial a number STEP 1 Press the Redial button and select the desired number STEP 2 Optional Press EditDial to select a number and modify it for example to add an area code STEP 3 Lift the handset or press Dial to select a number The number is automatically dialed Cisco Small Business Pro IP Phone SPA525G SIP User Guide 48 Using Basic Phone Functions 3 Viewing and Returning Missed Calls Viewing and Returning Missed Calls The LCD screen on your IP phone notifies you if a call came in that was unanswered You can also turn off this feature see the Turning the Missed Calls Shortcut On and Off section on page 50 Returning a Missed Call To return a missed call If the LCD screen shows a missed call press the Call Rtn button to return the call If the LCD screen does not show a missed call you can return a call from the Missed Call list See Viewing a List of Missed Calls on page 49 Choose the call you want to return and press Dial number you may have to edit the call before returning it Press the Edit button to edit the call and use the softkey buttons and keypad to edit the number NOTE If the call was from a long d
3. Edits a number before dialing End Call Disconnects a call Forward Forwards calls coming to your phone See Forwarding Calls on page 50 List In some menus shows a list of configured items for example a list of locations for weather or news GrPickup Allows you to pick up answer a call at that is ringing at another extension in your group See Picking Up a Call on page 54 Hold Places a call on hold See Putting a Call on Hold on page 46 More Access additional softkeys Next Moves to the next item in a list for example a song in the MP3 Playlist Option Enters a sub menu Paste Pastes the item you copied into a list or field Pickup Allows you to pick up answer a call that is ringing at another extension See Picking Up a Call on page 54 Cisco Small Business Pro IP Phone SPA525G SIP User Guide 19 Getting Started Understanding Your Phone s Lines and Buttons Table 2 SPA525G Softkey Buttons Button Function Play Plays a selected item such as a song or a ringtone Previous Moves to a previous item in a list for example a song in the MP3 Playlist Redial Brings up the list of recently dialed numbers See Redialing on page 48 Refresh Refreshes the screen Useful after changing a configuration or when you want to update information such as weather
4. Cisco Small Business Pro IP Phone SPA525G SIP User Guide 38 Installing Your Phone Connecting Your Phone to the Computer Network 2 STEP 1 STEP 2 STEP 3 STEP 4 NOTE STEP 1 STEP 2 e Enter the PIN into the field that allows you to setup wireless devices using a PIN f Save your changes g On the SPA525G with PIN Configuration highlighted press Select To add the connection as a profile press OK Your phone may reboot before the Wi Fi connection is working Manually Adding a Wireless Profile on the SPA525G To add a new wireless network profile In the Network Configuration screen ensure Wi Fi is enabled Scroll to Wi Fi Configuration Press the Right Arrow key to enter the Wi Fi Configuration screen Select Wireless Profile Any previously configured wireless profiles are displayed Do one of the following Scan for available networks See Scanning for Available Networks page 39 Manually add the network See Manually Adding a Network page 40 Scanning for Available Networks If your router has SSID router name broadcast disabled it may not appear in the list of networks In that case you need to manually add it See Manually Adding a Network page 40 In the Wireless Profile screen press Scan In the list of available networks scroll to the desired network and click Add to select the highlighted network Cisco Small Business Pro IP Phone SPA525G SIP U
5. Optional Attaching the Desk Stand Number Component 1 Auxiliary port Only for use with the SPA932 attendant console 2 Power port Insert the power adapter plug into this port 3 Additional Ethernet port Connect an Ethernet cable to this port to provide network connectivity to a PC This port cannot be used when the phone is connected to the network via the built in Wireless G client 4 Switch Ethernet port Connect the network cable to this port 5 Phone cord slot Insert one end of the phone cord into this slot and the other into the jack at the bottom of the phone handset 6 USB port For use with an external USB memory device optional Optional Attaching the Desk Stand want to mount the phone to the wall If you are attaching a SPA932 attendant console attach the console before attaching the desk stand NOTE Do not attach the desk stand if you STEP 1 Line up the tabs on the desk stand with the slots on the back of the phone STEP 2 Slide the bottom tabs into the slots STEP 3 Lightly press down on the top of the desk stand It should easily slide into the top slots Do not force Cisco Small Business Pro IP Phone SPA525G SIP User Guide 30 Installing Your Phone 2 Optional Mounting the Phone to the Wall Optional Mounting the Phone to the Wall To mount the phone to the wall you must purchase the MB100 wall mount bracket kit Figure 2 MB100 Wall Moun
6. Use this option to add a new wireless profile either manually or by scanning for available networks edit an existing wireless profile or connect to a previously configured network See Manually Adding a Wireless Profile on the SPA525G page 39 a Wi Fi Protected Setup If your wireless router supports Wi Fi Protected Setup use this method to set up your wireless connection See Using Wi Fi Protected Setup with the SPA525G page 38 Using Wi Fi Protected Setup with the SPA525G If your router has a WPS button you can use Wi Fi Protected Setup to add a new wireless network profile O In the Wireless Configuration screen select Wi Fi Protected Setup Choose one of the following options Push Button Configuration a Press the WPS button on your router b On your phone with Push Button Configuration highlighted press Select Your phone may reboot before the Wi Fi connection is working PIN Configuration a After selecting PIN Configuration on your phone note the PIN displayed b Connect to your router s web interface using a web browser Your computer must be connected to your wireless network Enter the IP address of the wireless router in the browser address bar c If required enter the user name and password By default Linksys routers typically use admin for the user name and admin for the password d View the Wireless tab or screen Locate the Wireless Protected Setup configuration menu
7. Park Parks a call at a designated park number The call is active until you unpark it or the caller disconnects See Parking a Call on page 55 Play Plays an item for example a ring tone Resume Resumes a call that is on hold Save Saves your changes Scan Scans for wireless networks or Bluetooth devices Select Selects the highlighted item on the LCD screen Transfer Performs a call transfer See Transferring Calls on page 47 Unpark Connects to a parked call See Parking a Call on page 55 View Displays more information about a selected item XferLX Transfers existing active calls on the phone Cisco Small Business Pro IP Phone SPA525G SIP User Guide 20 Getting Started 1 Using the Keypad and Buttons with Menus Using the Keypad and Buttons with Menus You press a softkey button or other buttons to enter menus on the LCD screen Using Keypad Shortcuts Use the keypad to enter the number of the menu or sub menu item For example to reach the Call History menu press the Setup button and press 2 10 23 08 06 56 e l Thformation and senings m 1 Directories l 2 CallHistory 3 Hf Speed Dials MP3 Player Web Applications User Preferences Network Configuration Select NOTE Menus and options can change depending on the software release Using the Navigation Button Use the navigation
8. STEP 1 STEP 2 STEP 3 STEP 4 To access voicemail press the Messages button on your phone Your system administrator should configure your phone with the correct voicemail number so that pressing the Messages button automatically dials your voicemail system If you need to change the number for your voicemail for example if your phone is not part of a Cisco SPA9000 Voice System and you have external voicemail perform the following steps Press the Setup button Scroll to User Preferences and press Select Scroll to Call Preferences and press Select Scroll to Voice Mail Cisco Small Business Pro IP Phone SPA525G SIP User Guide 64 Using Basic Phone Functions 3 Accessing Voicemail STEP 5 Enter the number to dial for voicemail For a Cisco SPAQ000 Voice System this is normally vmm For an external system enter the phone number including any digits you must dial to reach an outside line TIP To enter digits press Option and choose Input Num To clear the field of a previous entry press Option and choose Clear STEP 6 Press Save Cisco Small Business Pro IP Phone SPA525G SIP User Guide 65 Using Advanced Phone Features This chapter describes how to configure advanced features on your Cisco SPA525G IP phone It contains the following sections Configuring Privacy and Security Features page 67 Creating and Using Speed Dials page 69 Playing MP3 Files on Your Phone p
9. Select Call Preferences Cisco Small Business Pro IP Phone SPA525G SIP User Guide 68 Using Advanced Phone Features 4 Creating and Using Speed Dials STEP 4 Scroll to Dial Assist and press the Right Arrow key to choose On STEP 5 Press Save If dial assistance is enabled after beginning to dial you can use the navigation button to scroll down highlight a phone number on the LCD screen and press dial to complete the call Creating and Using Speed Dials STEP 1 STEP 2 STEP 3 STEP 4 STEP 5 TIP STEP 6 You can configure up to 8 speed dials Each speed dial can be a phone number IP address or URL You can create and edit speed dials using your PC and the IP Phone Web Interface See Creating Speed Dials on page 92 To create or edit a speed dial Press the Setup button Scroll to Speed Dials and press Select For anew speed dial scroll to select an unused speed dial location 2 through 9 You can have up to 8 speed dials location 1 is reserved for voice mail To edit a previously existing speed dial select it Press Edit Enter the name and phone number for the speed dial To select a contact from the Address Book press Option and select Select From Address Book Scroll to choose the contact and press Select Press Save Cisco Small Business Pro IP Phone SPA525G SIP User Guide 69 Using Advanced Phone Features 4 Playing MP3 Files on Your Phone To call
10. You choose one of two methods to enter the WEP key You either directly enter the WEP key or enter a more simple passphrase to generate the WEP key Cisco Small Business Pro IP Phone SPA525G SIP User Guide 35 Installing Your Phone Connecting Your Phone to the Computer Network The following example shows WEP information for a Linksys WRV200 router LINKSYS A Division of Cisco Systems Inc Firmware Version 1 0 29 Wireless G VPH Router with RangeBooster WRV200 Wireless Setup Wireless Firewall VPH Administration Status Basic Wireless Settings I Wireless Security I Wireless Network Access Advanced Wireless Settings WDS urity Select SSID linksys g v pports eight different tyt Security Mode WEP v Allow PCs on the same f wireless network name Enabled v SSID to see each other Authentication Type Open System Default Transmit Key 1 O2 O3 O4 WEP Encryption 64 bits 10 hex digits Passphrase linksys_secure Generate Key 1 4EAADF53EB Key 2 BA36EB7E33 Key 3 7E4B05E4CD Key 4 729664F636 189991 If your router is using WPA note the WPA shared key or passphrase that you need to enter later Cisco Small Business Pro IP Phone SPA525G SIP User Guide 36 Installing Your Phone 2 Connecting Your Phone to the Computer Network The following example shows WPA information for a Linksys WRT160N router LINKSYS A Division
11. parameters See Connecting Your Phone to the Wireless Network page 34 for more information on security Click Submit The wireless profile is added to the list Click Submit All Changes Configuring Bluetooth STEP 1 STEP 2 STEP 3 STEP 4 STEP 5 STEP 6 STEP 7 You can use a Bluetooth headset with your phone and configure it from the web interface Log in to the web interface Choose the Bluetooth Configuration tab Ensure Bluetooth Device is set to On To scan for your headset click Search Bluetooth Device If found your device appears in the Bluetooth Device List Click the name for your device Enter your PIN and press Submit All Changes Cisco Small Business Pro IP Phone SPA525G SIP User Guide 93 Using the Web Interface Upgrading Firmware Upgrading Firmware STEP 1 STEP 2 STEP 3 STEP 4 an Internet Telephony Service Provider s system do not upgrade your phone s firmware without consulting your service provider Your provider may automatically upgrade your phones without any action on your part necessary i IMPORTANT If you are using your phone with Before upgrading your firmware you need to download the latest version from http www cisco com go smallbiz Unzip the file to your PC Log in to the web interface Choose the Firmware Upgrade tab Click Firmware Upgrade Window Browse to select the firmware file from your PC Click Submit The firmware is
12. 1 Press the Setup button STEP 2 Scroll to Call History and press Select STEP 3 Scroll to the Call History list you want to delete STEP 4 Press Option and select Delete List STEP 5 Press OK to delete the list Calling from the Call History Lists To dial a number from one of the Call History lists STEP 1 Choose the call STEP 2 Press Dial NOTE If the call was from a long distance number you may have to edit the call before dialing it Press the EditDial button to edit the call and use the softkey buttons and keypad to edit the number Deleting an Entry from the Call History Lists STEP 1 Inthe call history list choose the call STEP 2 Press Option and select Delete Entry STEP 3 Press OK Cisco Small Business Pro IP Phone SPA525G SIP User Guide 62 Using Basic Phone Functions 3 Setting or Changing a Phone Password STEP 1 STEP 2 STEP 3 STEP 4 Saving a Call History List Number to Your Directory In the call history list choose the call Press Option and select Add to Address Book Press Select The Address Book entry screen appears Edit the information if desired and press Save again The entry is added to your directory Setting or Changing a Phone Password STEP 1 STEP 2 STEP 3 STEP 4 STEP 5 STEP 6 STEP 7 STEP 1 STEP 2 STEP 3 STEP 4 You can set or change the password for your phone to prevent unauthorized use To set a password
13. Cisco Small Business Pro IP Phone SPA525G SIP User Guide 85 Using the Web Interface The Cisco SPA525G provides a web interface to the phone that allows you to configure some features of your phone using a web browser This chapter contains the following sections Configuring Your Address Book page 87 Setting Do Not Disturb page 88 Configuring Call Forwarding page 89 Configuring Call Waiting page 90 Blocking Caller ID page 90 Blocking Anonymous Calls page 91 Viewing Call History Lists page 91 Creating Speed Dials page 92 Configuring Wi Fi page 92 Configuring Bluetooth page 93 Upgrading Firmware page 94 Cisco Small Business Pro IP Phone SPA525G SIP User Guide 86 Using the Web Interface 5 Logging in to the Web Interface Logging in to the Web Interface STEP 1 STEP 2 STEP 3 STEP 4 STEP 5 Obtain the IP address of your phone by pressing the Setup button and selecting Status Scroll to Network Status and press Select Note the IP address On your PC open Internet Explorer Enter the IP address in the browser s toolbar The Info page of the IP Phone Web Interface displays The web interface has several different tabs The tabs that allow you to configure options on your phone are the Phone and User tabs Click the tab names to switch between these tabs Configuring Your Address Book STEP 1 STEP 2 STEP 1 STEP 2 STEP 3 The Cisco SPA525G phone provides an address b
14. Compliance and Safety Information Regulatory Compliance and Safety Information for this product is available on Cisco com at the following location www cisco com go smallbiz Warranty Warranty information that applies to this product is available on Cisco com at the following location www cisco com go smallbiz End User License Agreement EULA Licensing information that applies to this product is available on Cisco com at the following location www cisco com go eula Support Contacts Support contact information for this product is available on Cisco com at the following location www cisco com go support Cisco Small Business Pro IP Phone SPA525G SIP User Guide 103 Where to Go From Here Cisco provides a wide range of resources to help you obtain the full benefits of the Cisco SPA525G Product Resources Website addresses in this document are listed without http in front of the address because most current web browsers do not require it If you use an older web browser you may have to add http in front of the web address Resource Link Cisco Partner Central requires partner registration and login www cisco com web partners sell smb Cisco Small Medium Business Product Information www cisco com go smallbiz Cisco Small Business Pro IP Phone SPA525G User Guide 104 Where to Go From Here Related Documentation Related Documentation The follo
15. Phone Features 4 Accessing Weather and News on Your Phone Accessing Weather and News on Your Phone STEP 1 STEP 2 STEP 3 STEP 1 STEP 2 STEP 3 STEP 4 STEP 1 STEP 2 TIP You can access some pre configured weather and news web services on your IP phone if enabled by your system administrator To access these services Press the Setup button Select Web Applications Select the type of service Accessing Weather Information You can view weather information for a maximum of three cities To add a city In the Web Applications screen select Weather Press Add Enter the city name or zip code and press Search Select the city from the list of results and press Add To view a city In the Web Applications screen select Weather Weather information for the first entry in the list of cities is displayed To view other cities on the list press List and select the city Then press View Press Refresh to update weather information when viewing the weather screen Cisco Small Business Pro IP Phone SPA525G SIP User Guide 77 Using Advanced Phone Features 4 Accessing Weather and News on Your Phone To edit the list of cities STEP 1 Inthe Web Applications screen select Weather STEP 2 To move entries up or down in the list or delete an entry select the city you want to move press Option and choose Move Up Move Down or Delete Accessing News ST
16. Select With Screen Saver highlighted press the Right Arrow key to choose On Cisco Small Business Pro IP Phone SPA525G SIP User Guide 74 Using Advanced Phone Features 4 Customizing Your LCD Screen STEP 5 STEP 6 STEP 1 STEP 2 STEP 3 Scroll to Screen Saver Settings and press the Right Arrow key to choose the settings Screen Saver Type Choose from Black Background Displays a black screen Gray Background Displays a gray screen Black Gray Rotation The screen incrementally cycles from black to gray Picture Rotation The screen rotates through available pictures that your system administrator has made available on the phone Digital Frame Shows the background picture Trigger Interval Enter the number of seconds that the phone remains idle before the screen saver turns on Refresh Interval Enter the number of seconds before the screen saver should refresh if for example you chose a rotation of pictures Press Save Changing the Phone Wallpaper You can change the background picture on your phone to one stored in the phone or to one on a USB memory device attached to the phone If you are going to use a picture from the USB memory device perform the following steps Connect a USB storage device to your PC Create a directory named pictures on the USB device and copy the image files into that directory Image files must be between 30K and 300K in si
17. devices such as headsets To configure the phone to work with your headset first enable Bluetooth Press the Setup button Select User Preferences Select Bluetooth Configuration With Bluetooth selected press the Right Arrow key to turn Bluetooth On Press Save After enabling Bluetooth create a profile for your headset In the Bluetooth Configuration screen scroll to Bluetooth Profiles Press the Right Arrow key to enter the profile screen Press Scan to scan for your headset In the list of found devices select your headset and press the Select button to edit the profile Cisco Small Business Pro IP Phone SPA525G SIP User Guide 24 Getting Started 1 Using Phone Hardware and Accessories STEP 4 Scroll to PIN and enter the PIN for your Bluetooth headset STEP 5 Scroll to Connect Automatically and press the Right Arrow key to turn to On STEP 6 Press Connect The profile screen displays and a check mark appears next to the headset if the connection was successful Using a Headset with Your IP Phone SPA IP Phone may vary Consult the user documentation for your headset for more information NOTE Steps to use your headset with the To use a wired headset press the Headset button on your phone and dial the number to place a call or press the headset button to answer a ringing call To use a non Bluetooth wireless headset such as Jabra or Plantronics lift the receiver off hook b
18. for your phone Press the Setup button Scroll to Device Administration and press Select Select Set Password Enter your old password leave blank if you have never set a password Press the Down Arrow key to go to New Password Enter your new numeric password Press the Down Arrow key to go to Re enter New Password Reenter the same password Press Save To delete a password Press the Setup button Scroll to Device Administration and press Select Select Set Password Enter your old password Press the Down Arrow key to go to New Password Cisco Small Business Pro IP Phone SPA525G SIP User Guide 63 Using Basic Phone Functions 3 Accessing Voicemail STEP 5 Leave the New Password and Reenter New Password fields empty STEP 6 Press Save STEP 1 STEP 2 STEP 3 STEP 4 Logging In and Logging Out of Your Phone After you ve set a password you can log in and out of your phone Logging out leaves the phone locked so that no one can access the directory call history user preferences and other features on your phone If you are ina menu for example Directories and are not logged in the system prompts you for your password Enter your password and press Login To log in through the Administration menu Press the Setup button Scroll to Device Administration and press Select Scroll to Login and press Select Enter your password and press Login Accessing Voicemail
19. installed and your phone reboots Cisco Small Business Pro IP Phone SPA525G SIP User Guide 94 Using the SPA932 Attendant Console This chapter describes how to install and use the SPA932 Attendant Console with your SPA525G IP Phone 192073 Figure 1 SPA932 Attendant Console The SPAQ32 is a 32 button attendant console for the SPA525 providing 32 three color red green and orange programmable LEDS with support for Broadsoft Busy Lamp Field and Asterisk Line Monitoring The SPA932 attaches to the SPA525 with the attachment arm provided It obtains power directly from the SPA525 and does not require a separate power supply Two SPA932 units can be attached to a single SPA525 to monitor a total of 64 separate lines Cisco Small Business Pro IP Phone SPA525G User Guide 95 Using the SPA932 Attendant Console 6 Connecting the SPA932 Attendant Console to the SPA525G IP Phone Connecting the SPA932 Attendant Console to the SPA525G IP Phone To connect the SPA932 Attendant Console to the SPA525G IP phone you need the following SPA932 Attendant Console Attachment Arm Two 2 Attachment Arm Screws Auxiliary Cable Desktop Stand Connecting a Single SPA932 STEP 1 Turn both the SPA525G and SPA932 face down STEP 2 Align the hole in the SPA525G alignment recess with the hole on the attachment arm STEP 3 Using the attachment arm screw secure the attachment arm to the SPA525G Cisco Sm
20. lit Indicator x Red You have a new voice mail message Flashing Red You have an incoming call Cisco Small Business Pro IP Phone SPA525G SIP User Guide Getting Started Understanding Your Phone s Lines and Buttons Table 1 IP Phone Components Phone Feature Description 4 LCD Screen Your phone may vary but typically displays Date and time Phone station name Line extensions Softkey options Startup logo screen saver background photo and photo album 5 Line keys Indicates phone line status Your phone may vary but typically when lit Green Line is idle Red steady Line is active or in use Red blinking Line is on hold Orange Line is unregistered cannot be used Flashing Orange The phone is not connected to the network 6 Softkey buttons Press a softkey button to perform the action on the label on the LCD screen above 7 Navigation button Press in each direction to scroll through items on the LCD screen 8 Center Select button Press this button to select the option or menu that is highlighted on the screen 9 Messages button Press to access voice mail must be set up by your phone administrator 10 Hold button Press to place a call on hold 11 Setup button Press to access the phone s configuration menu to configure features and preferences Such as your directory and speed dials access your call history and set up functions suc
21. of Cisco Systems Inc Firmware version 1 0 29 Wireless G VPH Router with RangeBooster WRV200 Wireless Setup Wireless Firewall VPH Qos Administration Status Basic Wireless Settings Wireless Security Wireless Network Access Advanced Wireless Settings Wireless Security Select SSID linksys q The router supports diffe ypes a Security Mode W PA Personal w Allow PCs on the same nen wireless network name Enabled v SSID to see each other WPA Algorithm TKP i amnise Mixed m for Wired Shared Secret alent Privacy while RADIUS stands for Key Renewal 3600 seconds Remote Authentication Dial In User Service More Cisco Systems 189992 To set up the SPA525G wireless connection STEP 1_ If you have plugged in an Ethernet cable to connect the phone to the wired network remove it and reboot the phone If an Ethernet connection is present on the phone it is used instead of the Wi Fi connection STEP 2 Press the Setup button on your phone STEP 3 Scroll to Network Configuration and press Select STEP 4 Inthe Wi Fi field press the Left or Right Arrow key to turn Wi Fi On Press the Save softkey Cisco Small Business Pro IP Phone SPA525G SIP User Guide 37 Installing Your Phone Connecting Your Phone to the Computer Network 2 STEP 5 STEP 1 STEP 2 Scroll to Wi Fi Configuration and press the Right Arrow key Choose one of the following options Wireless Profile
22. or Off STEP 5 Press Save Picking Up a Call STEP 1 STEP 2 STEP 1 STEP 2 STEP 3 You can pick up a call that is ringing at another extension Depending on the way your phone network is configured you can pick up a call ringing at any extension or you may have a group of phones configured where members of the group can pick up a call ringing at any group member s phone To pick up a call ringing at an extension in your group Press GrPickup The phone displays any extensions in the group that have ringing calls Choose the call you want to pick up and press Dial To pick up a call ringing at any extension Press the Pickup button Enter the extension number of the phone from which you are picking up the call and press Dial Select the call from the list and press Dial again Cisco Small Business Pro IP Phone SPA525G SIP User Guide 54 Using Basic Phone Functions 3 Parking a Call Parking a Call You can park a call on a designated line so that another person in your company can pick up the call The call is active until it is unparked or the caller hangs up D NOTE Not all phone systems support call park If this feature is not working check with your system administrator To park a call STEP 1 While on an active call press the Park button STEP 2 Enter a number to identify the park line and press Dial The park line number does not correspond
23. or a more easily remembered passphrase to generate the key The phone then authenticates with your router to provide a secure connection WPA W i Fi Protected Access The SPA525G supports WPA PSK WPA2 PSK WPA Enterprise and WPA2 Enterprise With this type of security you will at the very minimum be required to enter a password on the phone The phone then authenticates with your router to provide a secure connection Determining Your Wireless Router Security Type If you do not know your wireless router security type you need to log in to the router interface to get this information The steps below are written for a Linksys router but procedures for other routers should be similar Log in to your wireless router s web interface using a web browser Your computer must be connected to your wireless network Enter the IP address of the wireless router in the browser toolbar If required enter the user name and password By default Linksys routers typically use admin for the user name and admin for the password View the Wireless tab or screen Note the network name SSID and the type of security WEP WPA Personal or WPA2 Personal If your router is using WEP note the following WEP encryption 64 bit or 128 bit You need to choose this later Default transmit key or TX key The default key of the 4 that the router transmits to authenticate This value will be 1 2 3 or 4 Passphrase and keys
24. with an actual phone extension number You can pick any easily remembered number The call is then parked on that line and the caller hears on hold music or messages STEP 3 You or another person must then unpark the call To unpark a call you can either use the Unpark button if you know the park line number or view a list of parked calls and unpark it from the list To unpark if you know the park line number STEP 1 Press the Unpark button STEP 2 Enter the number identifier of the park line for example the number that was entered in Step 2 of parking a call STEP 3 Press Dial The call is picked up on your phone Cisco Small Business Pro IP Phone SPA525G SIP User Guide 55 Using Basic Phone Functions 3 Placing a Three Way Conference Call STEP 1 STEP 2 STEP 3 STEP 4 To view a list of parked calls and unpark from the list Press the Setup button Select Status Scroll to Call Park Status and press Select Choose the parked call you want to retrieve and press Unpark Placing a Three Way Conference Call STEP 1 STEP 2 STEP 3 STEP 1 STEP 2 To initiate a conference call Press the Conf button during an active call The first call is placed on hold a second line is opened and you hear a dial tone Dial the second person s telephone number Press the Conf button again All three parties are connected in the conference call When you hang up
25. A maximum of two SPA932 Attendant AAN Consoles can be connected to a SPA525G STEP 1 Align the hole in the first SPA932 alignment recess with the hole on the attachment arm STEP 2 Using the attachment arm screw secure the attachment arm to the first SPA932 192078 STEP 3 Align the hole in the second SPA932 alignment recess with the hole on the attachment arm STEP 4 Using the attachment arm screw secure the attachment arm to the second SPA932 STEP 5 Locate the AUX OUT port on the back of the first SPA932 Connect one end of the auxiliary cable to this port into an AUX port Use only the auxiliary cable IMPORTANT Do not plug a telephone line cord A provided with the SPA932 Cisco Small Business Pro IP Phone SPA525G User Guide 100 Using the SPA932 Attendant Console 6 Using the SPA932 Attendant Console with Your SPA525G IP Phone STEP 6 Locate the AUX IN port on the back of the second SPA932 Connect the other end of the auxiliary cable to this port 192079 STEP 7 Route the auxiliary cable inside the cable relief channel STEP 8 Attach the appropriate desktop stands to each unit The SPA932 is powered via the auxiliary cable with the SPA525G No additional power source is required Using the SPA932 Attendant Console with Your SPA525G IP Phone The SPAQ932 can be configured to easily access other phone lines in the system For example buttons on the 932 can be configured to monitor another
26. EP 1 Inthe Web Applications screen select News STEP 2 Scroll to select the type of news you want to view Local World Finance Sports Politics STEP 3 Press Select to bring up the list of articles and use the Up and Down Arrow to scroll through them STEP 4 Press View to read an article using the Down Arrow to scroll through the article Press Prev or Next to go to other articles in the news category Cisco Small Business Pro IP Phone SPA525G SIP User Guide 78 Using Advanced Phone Features 4 Configuring Date and Time Parameters on Your Phone Configuring Date and Time Parameters on Your Phone STEP 1 STEP 2 STEP 3 STEP 4 D The date and time for your phone normally come from the phone server However if you need to change some date and time parameters you can follow these steps Press the Setup button Scroll to Device Administration and press Select Scroll to Date Time and press Select Scroll to the date and time setting that you want to change Time Zone Adds or subtracts hours to Greenwich Mean Time or Western European Time Press the Right Arrow key to change the time zone Press Save Daylight Saving Adjusts the time on your phone at the twice yearly adjustment intervals for Daylight Saving Time Press the Right Arrow key to turn Daylight Saving Time to On or Off Automatic Mode Configures your phone to receive the time and date from the phone server Press the Right Arrow key t
27. PA525G phone to the network Chapter 3 Using Basic Phone Functions Performing basic phone functions such as making transferring forwarding and parking calls creating conference calls and using the phone directory and call history lists Chapter 4 Using Advanced Phone Features Configuring advanced features on your phone such as privacy and security features speed dials and ring tones Cisco Small Business Pro SPA525G SIP User Guide Preface Chapter Title Description Chapter 5 Using the Web Interface Accessing the web user interface for your phone to configure your address book speed dials and other phone features Chapter 6 Using the SPA932 Attendant Console Installing and using the SPA932 Attendant Console Appendix A Additional Information Additional information for your product Appendix B Where to Go From Here Provides URLs for related product documentation and resources available on Cisco com Finding Information in PDF Files The lt Product Name gt documents are published as PDF files The PDF Find Search tool within Adobe Reader lets you find information quickly and easily online You can perform the following tasks Search an individual PDF file Search multiple PDF files at once for example all PDFs in a specific folder or disk drive Perform advanced searches Finding Text in a PDF Fol
28. Press Save Cisco Small Business Pro IP Phone SPA525G SIP User Guide 51 Using Basic Phone Functions 3 Setting Do Not Disturb STEP 1 STEP 2 STEP 3 STEP 1 STEP 2 STEP 3 STEP 1 STEP 2 Forwarding Calls When You Don t Answer the Phone In the Call Preferences screen scroll to Forward No Ans Number Enter vm for voice mail or a number to which to forward all calls for example another extension or an outside line If forwarding calls to an outside line be sure to enter any access and area codes required Press Save Delaying Call Forwarding When You Don t Answer the Phone In the Call Preferences screen scroll to Forward No Ans Delay Enter the number of seconds to delay forwarding calls if there is no answer at your phone Press Save Stopping Call Forwarding To stop forwarding calls Under Call Forwarding press the Right Arrow key to turn call forwarding Off Press the Save softkey Setting Do Not Disturb Use the Do Not Disturb feature to prevent incoming calls from ringing your phone If you have voice mail configured incoming callers immediately reach voice mail If voice mail is not configured callers hear a busy signal or message You can also set Do Not Disturb from your PC using the IP Phone Web Interface see the Setting Do Not Disturb section on page 88 Cisco Small Business Pro IP Phone SPA525G SIP User Guide 52 Using Basi
29. Serial Number MAC Hardware Address Software Version Hardware Version Certificate Customization Cisco Small Business Pro IP Phone SPA525G SIP User Guide 82 Using Advanced Phone Features Viewing Phone Network and Call Information Viewing Network Information To view network information for your phone STEP 1 Press the Setup button STEP 2 Scroll to Status and press Select STEP 3 Scroll to Network Status and press Select You can view the following information Network Type Network Status Addressing Type IP Address Subnet Mask Default Router Primary DNS Secondary DNS MAC Hardware Address Viewing Phone Line and Extension Information To view phone line and extension information STEP 1 Press the Setup button STEP 2 Scroll to Status and press Select Cisco Small Business Pro IP Phone SPA525G SIP User Guide 83 Using Advanced Phone Features 4 Viewing the Wireless Connection Status STEP 3 Scroll to Phone Status and press Select You can view the following information Phone Status Up time and packets sent received Extension Status lf an extension is registered when it was registered and more Line Status Active calls and call information Provisioning Status lIf a profile rule was used and the status Call Statistics History Information about individual calls Viewing Peripheral Status To view information about phone periphera
30. age 70 Using the Paging Feature page 72 Customizing Your LCD Screen page 73 Using Ring Tones page 76 Accessing Weather and News on Your Phone page 77 Configuring Date and Time Parameters on Your Phone page 79 Using Star Codes page 80 Restarting Your Phone page 82 Viewing Phone Network and Call Information page 82 Viewing the Wireless Connection Status page 84 Advanced Menus for Technical Support Personnel page 85 Cisco Small Business Pro IP Phone SPA525G SIP User Guide 66 Using Advanced Phone Features 4 Configuring Privacy and Security Features Configuring Privacy and Security Features STEP 1 STEP 2 STEP 3 STEP 4 STEP 5 STEP 1 STEP 2 STEP 3 You can also configure these features using your PC and the IP Phone Web Interface See Blocking Caller ID on page 90 and the Blocking Anonymous Calls on page 91 Blocking Caller ID You can block Caller ID from your phone so that your phone number will not appear to the person you call To block Caller ID Press the Setup button Scroll to User Preferences and press Select Select Call Preferences Scroll to Block Caller ID and press the Right Arrow key to choose On Press Save Blocking Anonymous Calls Blocking anonymous calls prevents calls with unknown Caller ID from ringing your phone For example if a caller set his phone to not display Caller ID the call is considered anonymous The
31. all Business Pro IP Phone SPA525G User Guide 96 Using the SPA932 Attendant Console 6 Connecting the SPA932 Attendant Console to the SPA525G IP Phone STEP 4 Align the hole in the SPA932 alignment recess with the hole on the attachment arm STEP 5 Using the attachment arm screw secure the attachment arm to the SPA932 Cisco Small Business Pro IP Phone SPA525G User Guide 97 Using the SPA932 Attendant Console Connecting the SPA932 Attendant Console to the SPA525G IP Phone STEP 6 Locate the AUX IN port on the back of the SPA932 Connect one end of the auxiliary cable to this port IMPORTANT Do not plug a telephone line cord A into an AUX port Use only the auxiliary cable provided with the SPA932 192076 Cisco Small Business Pro IP Phone SPA525G User Guide 98 Using the SPA932 Attendant Console 6 Connecting the SPA932 Attendant Console to the SPA525G IP Phone STEP 7 Locate the AUX port on the back of the SPA525G Connect the other end of the auxiliary cable to this port 192077 STEP 8 Route the auxiliary cable inside the cable relief channel in the SPA932 STEP 9 Attach the appropriate desktop stand to each unit The SPA932 is powered via the auxiliary cable with the SPA525G Cisco Small Business Pro IP Phone SPA525G User Guide 99 Using the SPA932 Attendant Console 6 Connecting the SPA932 Attendant Console to the SPA525G IP Phone Connecting an Additional SPA932 NOTE
32. ance 20cm between the radiator amp your body 2008 Cisco Systems Inc All rights reserved OL 18 193 01 This transmitter must not be co located or operating in conjunction with any other antenna or transmitter Industry Canada Statement This device complies with RSS 210 of the Industry Canada Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 This device must accept any interference received including interference that may cause undesired operation 2008 Cisco Systems Inc All rights reserved OL 18 193 01 Preface About This Document Purpose This guide describes the concepts and tasks necessary to use and configure your Cisco SPA525G IP Phone NOTE The SPA525G features vary depending on the type of call control system that you are using This document describes using the SPA525G with a SIP phone system such as the Cisco SPA9000 Voice System or a Broadsoft or Asterisk system If you are using the SPA525G with a Cisco Unified Communications 500 Series see the Cisco Unified Communications Manager Express for Cisco Small Business Pro IP Phone SPA525G User Guide Organization This table describes the contents of each chapter in this document Chapter Title Description Chapter 1 Getting Started Provides an overview of the SPA525G IP phone Chapter 2 Installing Your Phone Connecting your hardware and the S
33. button to scroll up or down through the menu items and then press the Select softkey button or the center Select button to choose the highlighted item Cisco Small Business Pro IP Phone SPA525G SIP User Guide 21 Getting Started Entering Numbers and Text in Fields Entering Numbers and Text in Fields Some fields on the IP phones require you to enter numbers and text using the keypad and or softkey buttons In general the following guidelines apply Use the keypad to enter numbers and characters pressing the key multiple times to select the correct number or letter Press the number key multiple times to move to a different letter under that number For example to enter Mary you would press 6 five times rapidly and then pause for M press 2 and then pause for A press 7 three times rapidly for r then press 9 three times rapidly for y Available characters are shown in the following table Key Character Set 1 1 SA41 abc2ABC def3DEF ghi4GHI jkISJKL oO oO AJ wl bd mno6MNO N paqrs7PQRS tuv8TUV wxyz9WXYZ oO Space 0 gt lt amp _ P Use the delChar softkey button to backspace and delete the last character Use the Option gt Clear softkey button to remove the entire entry Cisco Small Business Pro IP Phone SPA525G SIP User Guide 22 Getting Started 1 Using Phone Hardwa
34. c Phone Functions 3 Configuring Call Waiting STEP 1 STEP 2 STEP 3 STEP 4 STEP 1 STEP 2 STEP 3 STEP 4 To set Do Not Disturb choose one of the following options Press the Do Not Disturb softkey on your phone The LCD screen indicates that Do Not Disturb is turned on for your phone or Press the Setup button and select User Preferences Then Choose Call Preferences Scroll to Do Not Disturb Press the Right Arrow key to turn Do Not Disturb on Press Save To turn off Do Not Disturb choose one of the following options Press the Clr DND softkey on your phone or Press the Setup button and select User Preferences Then Choose Call Preferences Scroll to Do Not Disturb Press the Right Arrow key to turn Do Not Disturb Off Press Save Configuring Call Waiting STEP 1 STEP 2 Call waiting alerts you when you are ona call with a status message and ringing that another call is incoming If you turn call waiting off incoming calls do not ring your phone if you are on another call and the caller hears a busy signal or message To turn call waiting on or off Press the Setup button Scroll to User Preferences and press Select Cisco Small Business Pro IP Phone SPA525G SIP User Guide 53 Using Basic Phone Functions 3 Picking Up a Call STEP 3 Select Call Preferences STEP 4 Scroll to Call Waiting and press the Right Arrow key to turn call waiting On
35. e SPA525G SIP User Guide 45 Using Basic Phone Functions 3 Adjusting Call Volume and Muting Using Dial Assistance If dial assistance is enabled when placing calls you ll see a list of closely matched phone numbers on the screen after you begin dialing If you want to choose one of these numbers STEP 1 Use the navigation button to scroll down and highlight a phone number on the LCD screen STEP 2 Press the Select button or Dial to complete the call See Enabling Dial Assistance on page 68 for more information on enabling this feature Adjusting Call Volume and Muting Adjusting Call Volume To adjust the volume while you are on a call press on the Volume button to increase the volume or press to decrease the volume Press Save Pressing the Volume button while not on a call adjusts the volume of the phone s ringer Using Mute To mute the phone microphone speaker or headset microphone press the Mute button on the phone The button lights red Press the Mute button again to unmute Putting a Call on Hold To put a call on hold press the Hold button A series of beeps indicates the call is on hold Cisco Small Business Pro IP Phone SPA525G SIP User Guide 46 Using Basic Phone Functions 3 Resuming a Call Resuming a Call To resume the call press the flashing red line button for the call If you have multiple calls all calls are put on hold except the active call Ending a Ca
36. e a directory named ca on the USB device and copy the certificate files into that directory Remove the USB device from your PC and insert it into the USB slot on the SPA525G After creating a wireless profile in the Profile screen press the Right Arrow key under Security Mode to set the security options WPA Enterprise or WPA2 Enterprise Scroll to Root Certificate and press the Right Arrow key All files in the ca folder are displayed Cisco Small Business Pro IP Phone SPA525G SIP User Guide 41 Installing Your Phone 2 Verifying Phone Startup STEP 6 Use the Up Arrow or Down Arrow key to choose the certificate you want to install for example the root certificate Press the Select softkey STEP 7 Press Save to save the profile Verifying Phone Startup After receiving power and network connectivity the phone executes a boot up sequence During this sequence the display shows the Cisco logo All of the lights on the phone will flash After the sequence which should take about five seconds the phone will display the standard menu for the phone The date name and number of the phone appear on the top line of the LCD screen At the bottom of the LCD screen softkeys appear over their associated soft buttons If the phone does not display this screen confirm your installation and connections If these are correct try unplugging the phone and plugging it back in again If you still don t see the disp
37. e to the Computer Network Connecting Your Phone to the Computer Network Connecting Your Phone to the Wired Network You connect your phone to the local network by using an Ethernet cable STEP 1 Plug the Ethernet cable into the back of the base station into the slot marked SW This port is labeled 4 on Figure 1 on page 29 STEP 2 Plug the other end of the Ethernet cable into the appropriate device on your network such as a network switch Ethernet port You can connect a PC to this port to provide network access to the PC This port is labeled 3 in the Cisco SPA525G IP Phone Connections graphic This port cannot be used when the phone is connected to the network via the built in Wireless G client NOTE The SPA525G provides a second Connecting Your Phone to the Wireless Network A NOTE The PC portis not supported in wireless operation The PC port is only supported in a wired operation Cisco Small Business Pro IP Phone SPA525G SIP User Guide 34 Installing Your Phone Connecting Your Phone to the Computer Network 2 STEP 1 STEP 2 STEP 3 The Cisco SPA 525G phone supports a direct connection to the wireless network Before setting up the wireless network you need to know the wireless security type for your router The SPA525G works with the following security types WEP Wired Equivalent Privacy With this type of security you need to enter a 64 or 128 bit key on the phone
38. eate or edit a speed dial Log in to the web interface Choose the Speed Dials tab Enter the name and number for the speed dial entries you want to create or edit Remember to enter any digits you must dial to reach an outside line Click Submit All Changes Configuring Wi Fi STEP 1 STEP 2 STEP 3 STEP 4 You can configure your Wi Fi connection from the web interface See Connecting Your Phone to the Wireless Network page 34 for more information on the types of wireless connections supported To configure your wireless connection Log in to the web interface Choose the Wi Fi tab Ensure Wireless Enable is set to On To manually enter a Wi Fi profile choose Wi Fi Profile from the Wi Fi Device list and proceed to the next section To use WPS choose Wi Fi Protected Setup and follow the on screen instructions Cisco Small Business Pro IP Phone SPA525G SIP User Guide 92 Using the Web Interface 5 Configuring Bluetooth STEP 1 STEP 2 STEP 3 STEP 4 STEP 5 STEP 6 You can enter up to three wireless profiles To create a wireless profile In the Wi Fi tab ensure Wi Fi Profile is selected in the Wi Fi Device box Optional To scan for available wireless networks click Site Survey Click the icon under Add in the row of the wireless network you want to select Click Add New Wi Fi Profile Enter or edit if you performed Step 2 the name SSID security mode and security
39. ed Blind Transfer on page 48 Call Rtn Returns the last missed call by dialing the number that called you See Viewing and Returning Missed Calls on page 49 Clear Deletes an entire text number field Clr DND Clears Do Not Disturb Conf Initiates a conference call See Placing a Three Way Conference Call on page 56 ConfLx Conferences existing active calls on the phone together Cisco Small Business Pro IP Phone SPA525G SIP User Guide 18 Getting Started Understanding Your Phone s Lines and Buttons Table 2 SPA525G Softkey Buttons Button Function Connect Connects to the selected item for example to the wireless network or Bluetooth device Copy Copies the selected item for example a contact in the Address Book delChar Deletes the last number or letter Delete Deletes an entire item for example a number from the Call History list Dial Dials the string of numbers that you have entered or the number that you have highlighted in a list such as the Missed Calls screen Directory Access your personal address book See Using Your Personal Address Book on page 57 DND Do Not Disturb prevents incoming calls from ringing your phone See Setting Do Not Disturb on page 52 Edit Opens an item so that you can edit numbers or letters or enable or disable a feature EditDial
40. efore speaking or listening through the headset To use a Bluetooth headset make sure your headset is powered on Press the Headset button on your phone or if supported press the Answer button on your Bluetooth headset twice and dial the number to place a call Press the Answer button on your Bluetooth headset to answer a ringing call See the user documentation for your Bluetooth headset for more information Switching Between the Handset Headset Speakerphone During a Call Any of these audio devices can be used during a call Only one device can be used at a time The handset can be on the hook when using the speakerphone or headset function Cisco Small Business Pro IP Phone SPA525G SIP User Guide 25 Getting Started 1 Using Phone Hardware and Accessories To switch from the handset to the speakerphone press the Speakerphone button and place the handset back on the hook To switch from the speakerphone to a headset press the Headset button To switch from the speakerphone to the handset pick up the handset To switch from the headset to the speakerphone press the Speakerphone button Cisco Small Business Pro IP Phone SPA525G SIP User Guide 26 Installing Your Phone This chapter describes how to install and connect your Cisco SPA525G IP Phone It contains the following sections Before You Begin page 28 Connecting the Handset page 28 Optional Attaching the Desk Stand page 30 Optional M
41. eft and right channels to hear the correct audio channel in the right or left ear To change the audio Press the Setup button Scroll to User Preferences and press Select Scroll to Audio Preferences and press Select Press the Right Arrow key to set Swap L R Channel to On Press Save Using the Paging Feature NOTE Your SPA525G can automatically answer pages from other Cisco SPA phones in the Cisco SPA9000 Voice System When your phone is paged the phone emits a series of beeps and two way audio is established between your phone and the phone that called you You do not have to accept the page Your phone must be part of a Cisco SPA9000 Voice Network to use this feature Paging Another Phone To page another phone dial 96 plus the extension of the phone you are paging If the phone you are paging is not set up to auto answer pages the call will ring asa normal voice call Cisco Small Business Pro IP Phone SPA525G SIP User Guide 72 Using Advanced Phone Features 4 Customizing Your LCD Screen STEP 1 STEP 2 STEP 3 STEP 4 STEP 5 Configuring Auto Answer To configure your phone to auto answer pages Press the Setup button Scroll to User Preferences and press Select Select Call Preferences Scroll to Auto Answer Page Press the Right Arrow key to choose On Press Save Customizing Your LCD Screen STEP 1 STEP 2 STEP 3 STEP 4 STEP 5 You can customize your LCD
42. er ID from ringing your phone For example if a caller set his phone to not display Caller ID the call is considered anonymous These callers receive a busy signal or message To block anonymous calls STEP 1 Login to the web interface STEP 2 Inthe Voice tab User menu under Supplementary Services locate the Block ANC Setting field STEP 3 Choose yes or no to enable or disable STEP 4 Atthe bottom of the page click Save All Settings Your phone reboots Viewing Call History Lists To view Call History Lists STEP 1 Login to the web interface STEP 2 Choose the Call History tab A window appears with the call history for your phone Select a call history list to show from the drop down list a All Calls All calls placed to and from your phone Placed Calls Shows information for the last 60 numbers dialed from your phone Received Calls Shows information for the last 60 answered calls Missed Calls Shows the last 60 missed calls STEP 3 Optional To add a call from one of these lists to your address book click the Address Book icon under the Add column Edit any information and press Submit All Changes Cisco Small Business Pro IP Phone SPA525G SIP User Guide 91 Using the Web Interface 5 Creating Speed Dials Creating Speed Dials STEP 1 STEP 2 STEP 3 STEP 4 You can configure up to 8 speed dials Each speed dial can be a phone number IP address or URL To cr
43. extension speed dial a number transfer calls to another extension and more Configuration of the SPA932 and assignment of the line buttons is performed by the system administrator and is not described in this document See the Cisco SFA and Wireless IP Phone Administration Guide for more information on this subject Cisco Small Business Pro IP Phone SPA525G User Guide Using the SPA932 Attendant Console 6 Monitoring the SPA932 The functions of SPA932 buttons may differ depending on configuration However in general you can Monitor an extension by viewing its color A steady red color usually indicates the extension is in use A green color indicates the line is free Blinking red indicates the line is ringing Orange indicates a line error A line button with no color is not configured Transfer a call by pressing the line button on the SPA932 when an incoming call is ringing Diala configured extension by pressing the green line button on the SPA932 Pick up a call ringing at the extension by pressing the flashing red line button Monitoring the SPA932 To view the status of the SPA932 perform the following steps STEP 1 Press the Setup button STEP 2 Scroll to Status and press Select STEP 3 Scroll to Peripheral Status and press Select STEP 4 The status is shown in the Sidecar fields Cisco Small Business Pro IP Phone SPA525G User Guide 102 Additional Information Regulatory
44. h as call forwarding 12 Mute button Press to mute or unmute the phone When the phone is muted the button glows red A flashing red mute button indicates that the phone has no network connectivity Cisco Small Business Pro IP Phone SPA525G SIP User Guide Getting Started Understanding Your Phone s Lines and Buttons Table 1 IP Phone Components Phone Feature Description 13 Volume button Press to increase the volume and press to lower the volume of the handset headset speaker when the handset is off hook or ringer when the handset is on hook 14 Headset button Press to turn the headset on or off When the headset is on the button glows green 15 Speaker button Press to turn the speaker on or off When the speaker is on the button glows green 16 Keypad Press keys to dial phone numbers enter letters and choose menu items Softkey Buttons The four softkey buttons have different functions depending on the phone screen or menu that is shown The following table shows the SPA525G softkey buttons that are available in alphabetical order Table 2 SPA525G Softkey Buttons Button Function Add Adds a new item for example a new directory entry AddList Creates a list for example of MP3 files to play Back Returns you to the previous screen BXfer Performs a blind call transfer See Performing an Unattend
45. he Call History Lists 62 Deleting an Entry from the Call History Lists 62 Saving a Call History List Number to Your Directory 63 Cisco Small Business Pro IP Phone SPA525G SIP 3 Contents Setting or Changing a Phone Password Logging In and Logging Out of Your Phone Accessing Voicemail Chapter 4 Using Advanced Phone Features Configuring Privacy and Security Features Blocking Caller ID Blocking Anonymous Calls Using Secure Call Enabling Dial Assistance Creating and Using Speed Dials Playing MP3 Files on Your Phone Creating the Playlist Playing Songs Changing the Left and Right Channel for Stereo Headsets Using the Paging Feature Paging Another Phone Configuring Auto Answer Customizing Your LCD Screen Changing the LCD Screen Contrast Setting the Screen Backlight Timer Configuring the Phone Screen Saver Changing the Phone Wallpaper Using Ring Tones Accessing Weather and News on Your Phone Accessing Weather Information Accessing News Configuring Date and Time Parameters on Your Phone Using Star Codes Restarting Your Phone 63 64 64 66 67 67 67 68 68 69 70 70 71 72 72 72 73 73 73 74 74 75 76 77 77 78 79 80 82 Cisco Small Business Pro IP Phone SPA525G SIP Contents Viewing Phone Network and Call Information 82 Viewing Phone Information 82 Viewing Network Information 83 Viewing Phone Line and Extension Information 83 Viewing Peripheral Status 84 Viewing the Wireless Con
46. ipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help FCC Caution Any changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate this equipment This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 This device must accept any interference received including interference that may cause undesired operation IMPORTANT NOTE FCC Radiation Exposure Statement This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment This equipment should be installed and operated with minimum dist
47. istance Viewing a List of Missed Calls To view a list of all missed calls If the LCD screen shows a missed call press the Missed softkey to view a list of missed calls If the LCD screen does not show a missed call Press the Setup button Scroll to Call History and press Select Cisco Small Business Pro IP Phone SPA525G SIP User Guide 49 Using Basic Phone Functions 3 Turning the Missed Calls Shortcut On and Off c Scroll to Missed Calls and press Select You can do one of the following Press Dial to dial the number that called you Press EditDial to edit the number before calling it then press Dial Press the Option softkey and choose one of the following Delete Entry Delete the entry from the Missed Calls list Delete List Delete all entries from the Missed Calls list Add to Address Book Add the entry to your personal address book Turning the Missed Calls Shortcut On and Off STEP 1 STEP 2 STEP 3 STEP 4 STEP 5 This option controls the Missed Call notification that appears on your LCD screen when you miss a call To access this option Press the Setup button Scroll to User Preferences and press Select Select Call Preferences Scroll to Miss Call Shortcut Press the Right Arrow key to turn the feature on and press the Save softkey Forwarding Calls STEP 1 STEP 2 You can forward all calls forward calls when the phone is busy or forward calls when there i
48. lay then contact your Phone Administrator or Internet Telephony Service Provider ITSP Upgrading Your Phone s Firmware Your phone ships with pre installed firmware However later firmware versions may be available that add features and fix problems with your phone You may need to upgrade your phone to the latest firmware for ideal performance an Internet Telephony Service Provider s system do not upgrade your phone s firmware without consulting your service provider Your provider may automatically upgrade your phones without any action on your part necessary i IMPORTANT If you are using your phone with Cisco Small Business Pro IP Phone SPA525G SIP User Guide 42 Installing Your Phone 2 Upgrading Your Phone s Firmware There are two ways to upgrade your phone s firmware Download the firmware to your PC and log in to the web interface to run the upgrade procedure See the Upgrading Firmware section on page 94 Upgrade using the Cisco SPA9000 Voice System Setup Wizard if your phone is part of a Cisco SPA9000 Voice System network See the Cisco SPA9000 Voice System Setup Wizard User Guide Cisco Small Business Pro IP Phone SPA525G SIP User Guide 43 Using Basic Phone Functions This chapter describes how to use the basic functions of your SPA525G IP phone It includes the following sections Placing or Answering a Call page 45 Adjusting Call Volume and Muting page 46 Put
49. ll To end a call If you are using the handset hang up If you are using the speakerphone press the Speaker button If you are using the headset either press the Headset button wired or replace the receiver wireless Transferring Calls You can perform two types of transfers Attended You call the person to whom you are transferring the call and speak to them before transferring the call Blind You transfer the call without speaking to the other party to which you are transferring the call Performing an Attended Transfer STEP 1 During an active call or a call on hold press Transfer STEP 2 Either Enter the number to which you want to transfer the call or Press Directory and either choose a number from the personal directory STEP 3 Press Dial or wait a few seconds The call is placed on hold and a new line is opened to dial the number Cisco Small Business Pro IP Phone SPA525G SIP User Guide 47 Using Basic Phone Functions 3 Redialing STEP 4 Doone of the following To transfer the call without waiting for the other person to answer press Transfer after the call begins to ring and hang up If you hang up before the second call rings the transfer fails and the first call is disconnected If you misdial press the second line button again to receive a dial tone To transfer after speaking privately to the other person press Transfer at any time during the conversation
50. ll page 68 19 Deactivate Secure Call feature for a single call See Using Secure Call page 68 36 Pick up a call at another extension See Picking Up a Call page 54 37 Pick up a group call See Picking Up a Call page 54 38 Park a call See Parking a Call page 55 39 Unpark a call See Parking a Call page 55 66 Activate Call Back Causes the SPA525G to repeatedly dial a busy number until the called party rings or answers 69 Calls the last number that called your phone 72 Activate Call Forward All See Forwarding Calls page 50 73 Deactivate Call Forward All See Forwarding Calls page 50 77 Activate anonymous call blocking See Blocking Anonymous Calls page 67 86 Deactivate Call Back Cisco Small Business Pro IP Phone SPA525G SIP User Guide 80 Using Advanced Phone Features Using Star Codes Code Definition 87 Deactivate anonymous call blocking See Blocking Anonymous Calls page 67 90 Activate Call Forward Busy See Forwarding Calls page 50 91 Deactivate Call Forward Busy See Forwarding Calls page 50 92 Activate Call Forward No Answer See Forwarding Calls page 50 93 Deactivate Call Forward No Answer See Forwarding Calls page 50 96 Page an extension See Paging Another Phone page 72 01729 Configure the phone to prefer the G729 codec for all calls
51. low this procedure to find text in a PDF file STEP 1 Enter your search terms in the Find text box on the toolbar NOTE By default the Find tool is available at the right end of the Acrobat toolbar If the Find tool does not appear choose Edit gt Find File Edit GoTo Favorites Help s 8 S amp h s Boae Bae Cisco Small Business Pro SPA525G SIP User Guide Preface STEP 2 STEP 3 STEP 4 STEP 5 STEP 1 STEP 2 STEP 3 Optionally click the arrow next to the Find text box to refine your search by choosing special options such as Whole Words Only Press Enter Acrobat displays the first instance of the search term Press Enter again to continue to more instances of the term Finding Text in Multiple PDF Files The Search window lets you search for terms in multiple PDF files that are stored on your PC or local network The PDF files do not need to be open Start Acrobat Professional or Adobe Reader Choose Edit gt Search or click the arrow next to the Find box and then choose Open Full Acrobat Search Find Next in Current PDF F Open Full Acrobat Search Shift Ctrl F Whole words only Case Sensitive Include Bookmarks Include Comments In the Search window complete the following steps a Enter the text that you want to find b Choose All PDF Documents in From the drop down box choose Browse for Location Then choose the location on your c
52. ls such as a USB memory stick or a SPA932 attendant console STEP 1 Press the Setup button STEP 2 Scroll to Status and press Select STEP 3 Scroll to Peripheral Status and press Select You can view the following information USB Status Attendant Console Status Viewing the Wireless Connection Status If you have set up your wireless connection described in Connecting Your Phone to the Wireless Network section on page 34 you can view the status of your wireless connection STEP 1 Press the Setup button STEP 2 Scroll to Network Configuration and press Select Cisco Small Business Pro IP Phone SPA525G SIP User Guide 84 Using Advanced Phone Features 4 Advanced Menus for Technical Support Personnel STEP 3 Select Wi Fi Configuration and press the Right Arrow key STEP 4 Scroll to Wireless Status and press Select The status SSID name and signal strength are displayed Press Detail for more information Advanced Menus for Technical Support Personnel A CAUTION These menus are used to configure and troubleshoot your phone and the phone network You should not change these settings or perform these actions unless directed to do so by your Administrator Settings Menu Network Configuration Connection Type Static IP Address Settings CDP VLAN VLAN ID Multicast Address Device Administration Factory Reset Custom Reset Profile Rule Call Control Settings
53. m you are using This document describes using the SPA525G with a SIP phone system such as the Cisco SPA9000 Voice System or a Broadsoft or Asterisk system If you are using the SPA525G with a Cisco Unified Communications 500 Series see the Cisco Unified Communications Manager Express for Cisco Small Business Pro IP Phone SPA525G User Guide Cisco Small Business Pro IP Phone SPA525G SIP User Guide 13 Getting Started Overview of the Cisco SPA525G IP Phone 1 Overview of the Cisco SPA525G IP Phone The Cisco SPA525G IP Phone is a full featured VoIP Voice over Internet Protocol phone that provide voice communication over an IP network It provides traditional features such as call forwarding redialing speed dialing transferring calls conference calling and accessing voice mail Calls can be made or received witha handset headset or speaker The SPA525G phone is connected to the network through its Ethernet connection or the built in Wireless G connection If you are using the Wireless G connection a separate power adapter PA 100 is required The SPA525G provides an additional Ethernet port that allows a computer to be connected to the network through the IP phone This option is only available when phone is connected to the network via the wired Ethernet connection Unlike traditional phones the Cisco SPA525G requires a separate power source Either connect your phone to an Ethernet switch that provides Power over E
54. mit All Changes Setting Do Not Disturb Use the Do Not Disturb feature to prevent incoming calls from ringing your phone If you have voice mail configured incoming callers immediately reach voice mail If voice mail is not configured callers hear a busy signal or message Cisco Small Business Pro IP Phone SPA525G SIP User Guide 88 Using the Web Interface Configuring Call Forwarding To set Do Not Disturb STEP 1 Login to the web interface STEP 2 In the Voice tab User menu under Supplementary Services locate the Do Not Disturb field STEP 3 Choose Yes to turn on Do Not Disturb STEP 4 Atthe bottom of the page click Submit All Changes Your phone reboots NOTE You can turn off Do Not Disturb from your phone or from the web interface Configuring Call Forwarding STEP 1 Login to the web interface STEP 2 In the Voice tab User menu under Call Forward you can configure the following fields CFWD Setting Enables call forwarding CFWD All Dest Forwards all calls to a single number that you enter CFWD Busy Dest Forwards all calls to another number when the phone is busy Enter the number to which to forward calls CFWD No Ans Dest Forwards calls to another number if there s no answer at your phone Enter the number to which to forward calls CFWD No Ans Delay Number of seconds to delay forwarding calls if there is no answer at your phone Enter the number of seconds to dela
55. nection Status 84 Advanced Menus for Technical Support Personnel 85 Chapter 5 Using the Web Interface 86 Logging in to the Web Interface 87 Configuring Your Address Book 87 Setting Do Not Disturb 88 Configuring Call Forwarding 89 Configuring Call Waiting 90 Blocking Caller ID 90 Blocking Anonymous Calls 91 Viewing Call History Lists 91 Creating Speed Dials 92 Configuring Wi Fi 92 Configuring Bluetooth 93 Upgrading Firmware 94 Chapter 6 Using the SPA932 Attendant Console 95 Connecting the SPA932 Attendant Console to the SPA525G IP Phone 96 Connecting a Single SPA932 96 Connecting an Additional SPA932 100 Using the SPA932 Attendant Console with Your SPA525G IP Phone 101 Monitoring the SPA932 102 Cisco Small Business Pro IP Phone SPA525G SIP 5 Contents Appendix A Additional Information Regulatory Compliance and Safety Information Warranty End User License Agreement EULA Support Contacts Appendix B Where to Go From Here Product Resources Related Documentation 103 103 103 103 103 104 104 105 Cisco Small Business Pro IP Phone SPA525G SIP FCC and IC Statement Federal Communication Commission Interference Statement This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equ
56. nually Adding a Wireless Profile on the SPA525G 39 Uploading Security Certificates to the Phone 41 Verifying Phone Startup 42 Upgrading Your Phone s Firmware 42 Chapter 3 Using Basic Phone Functions 44 Placing or Answering a Call 45 Using Dial Assistance 46 Adjusting Call Volume and Muting 46 Adjusting Call Volume 46 Using Mute 46 Putting a Call on Hold 46 Resuming a Call 47 Ending a Call 47 Transferring Calls 47 Performing an Attended Transfer 47 Performing an Unattended Blind Transfer 48 Redialing 48 Cisco Small Business Pro IP Phone SPA525G SIP 2 Contents Viewing and Returning Missed Calls 49 Returning a Missed Call 49 Viewing a List of Missed Calls 49 Turning the Missed Calls Shortcut On and Off 50 Forwarding Calls 50 Forwarding Calls to a Single Number 51 Forwarding Calls When Your Phone is Busy 51 Forwarding Calls When You Don t Answer the Phone 52 Delaying Call Forwarding When You Don t Answer the Phone 52 Stopping Call Forwarding 52 Setting Do Not Disturb 52 Configuring Call Waiting 53 Picking Up a Call 54 Parking a Call 55 Placing a Three Way Conference Call 56 Using the Phone Directories 57 Using Your Personal Address Book 57 Adding a New Contact 58 Copying a Contact 59 Searching for a Contact 59 Deleting a Contact 59 Editing a Contact 60 Using the Corporate Directory 60 Using the Call History Lists 61 Viewing the Call History Lists 61 Deleting a Call History List 62 Calling from t
57. o turn automatic mode to On or Off Press Save NTP Server 1 and NTP Server 2 Configures your phone to receive the time and date from a Network Time Protocol server Enter the name or the IP address of the server and press Save Set Current Time Manually Press the Right Arrow key to choose the date and time Use the Right Arrow key to move between the year month date hour and minute Use the Up and Down Arrow keys to change the time Press Set NOTE lf your phone is connected to an administration server any changes you make to the date and time will be lost when rebooting the phone Cisco Small Business Pro IP Phone SPA525G SIP User Guide 79 Using Advanced Phone Features Using Star Codes Using Star Codes The SPA525G supports numerous star codes to access phone supplementary services These codes which start with are entered before dialing a telephone number and provide services For example to block caller ID star code 67 you would dial 67 followed by the telephone number you are calling Following is a list of supported star codes Code Definition 03 Request media loopback for a call to monitor Voice over IP quality 16 Activate Secure Call feature for all calls See Using Secure Call page 68 17 Deactivate Secure Call feature for all calls See Using Secure Call page 68 18 Activate Secure Call feature for a single call See Using Secure Ca
58. omputer or local network and click OK c If you want to specify additional search criteria click Use Advanced Search Options and choose the options you want d Click Search Cisco Small Business Pro SPA525G SIP User Guide 11 Preface Search A o x p Arrange Windows What word or phrase would you like to search for oe Where would you like to search Inthe current PDF document Cy B My Documents x IT Whole words only 7 Case Sensitive T Include Bookmarks T Include Comments Search STEP 4 When the Results appear click to open a folder and then click any link to open the file where the search terms appear Results P untitled EF the LYS Installation and Configuration Guide Also d GY Select LYS in the left navigation pane 4 Select Loca ae nfm For more information about the Find and Search functions see the Adobe Acrobat online help Cisco Small Business Pro SPA525G SIP User Guide 12 O Getting Started This chapter provides an overview of your SPA525G IP phone contains the following sections Overview of the Cisco SPA525G IP Phone page 14 Understanding Your Phone s Lines and Buttons page 16 Using the Keypad and Buttons with Menus page 21 Entering Numbers and Text in Fields page 22 Using Phone Hardware and Accessories page 23 NOTE The SPA525G features vary depending on the type of call control syste
59. one of your configured speed dial numbers choose one of the following options Opena phone line and press the number for the speed dial then wait a few seconds or press Dial Press the Setup button select Speed Dial choose the number and press Dial Playing MP3 Files on Your Phone NOTE NOTE STEP 1 STEP 2 STEP 3 STEP 4 STEP 5 STEP 6 STEP 7 Your phone contains an audio player that can play mp3 files To play music on your phone you must load the audio files onto a USB memory device not sold with the phone The phone reads the files from the device so the device must remain inserted while playing the files Only MP3 music with no Digital Media Rights protection can be played on the SPA525G IP Phone Creating the Playlist The MP3 playlist on the SPA525G is limited to 48 songs Connect a USB storage device to your PC Create a directory named mp3 on the USB device and copy the audio files into that directory Remove the USB device from your PC and insert it into the USB slot on the SPA525G Press the Setup button Scroll to MP3 Player and press Select Press Add List to create a playlist from the songs on the USB device Choose songs by choosing one of the following methods Cisco Small Business Pro IP Phone SPA525G SIP User Guide 70 Using Advanced Phone Features 4 Playing MP3 Files on Your Phone Choose individual songs by scrolling to the song you
60. ons Press Options and choose one of the following Search Search for a name Delete Delete a contact Copy Copy a contact Paste Paste a contact Edit Dial Edit a contact s number before dialing Dial Press to dial a highlighted contact Add Choose to add a new contact Use the Down Arrow key to scroll through entries in the address book Use the Right Arrow key to scroll through the phone numbers available for the highlighted contact Cisco Small Business Pro IP Phone SPA525G SIP User Guide 57 Using Basic Phone Functions 3 Using the Phone Directories You can also view and edit the directory from your PC using the IP Phone Web Interface See the Configuring Your Address Book section on page 87 Adding a New Contact To add a new entry to the directory STEP 1 Inthe Personal Address Book screen press Add STEP 2 Use the keypad to enter the name of the directory entry When finished with the name use the Down Arrow to navigate to the other fields TIP To enter numbers and letters press Option and select Input All To enter only numbers press Option and select Input Num To clear all characters from an entry press Option and select Clear STEP 3 Enter the office mobile or home phone number including any digits you must dial to access an outside line and the appropriate area code if necessary You must enter at least one phone number for a contact TIP To enter numbe
61. ook for you to store and view frequently dialed numbers The address book appears on your phone and you can dial numbers from the directory To view and edit your address book Log in to the web interface Choose the Personal Address Book tab A window appears with the listings for your address book To enter a new contact into the address book In the Personal Address Book tab click Add Personal Address Entry Enter the name office number home number or mobile number and ring tone for the new contact Click Submit All Changes The contact is added to your address book Cisco Small Business Pro IP Phone SPA525G SIP User Guide 87 Using the Web Interface 5 Setting Do Not Disturb STEP 4 Optional To add the contact to a speed dial a Click the Phone icon under Speed Dials b Choose the phone office home or mobile that you want to add as a speed dial c Choose the speed dial position to assign the contact d Press Confirm To remove a contact from the address book STEP 1 Inthe Personal Address Book tab check the box next to the contacts you want to remove To select all contacts check the box at the top of the column STEP 2 Press Remove STEP 3 Press OK The contacts are removed from your address book To edit a contact s information STEP 1 Inthe Personal Address Book tab click the Edit icon in the row for that contact STEP 2 Enter the information and press Sub
62. otfuctfae CISCO Cisco Small Business Pro IP Phone SPA525G SIP Contents FCC and IC Statement Federal Communication Commission Interference Statement IMPORTANT NOTE Industry Canada Statement About This Document Purpose Organization Finding Information in PDF Files Chapter 1 Getting Started Overview of the Cisco SPA525G IP Phone Caring for Your Phone Understanding Your Phone s Lines and Buttons Phone Components Softkey Buttons Using the Keypad and Buttons with Menus Using Keypad Shortcuts Using the Navigation Button Entering Numbers and Text in Fields Using Phone Hardware and Accessories Using the Speakerphone Using Wired and Wireless Headsets Connecting the Headset Connecting Bluetooth Headsets Using a Headset with Your IP Phone Switching Between the Handset Headset Speakerphone During a Call oN NN 10 12 13 14 15 16 16 18 21 21 21 22 23 23 23 23 24 25 25 Cisco Small Business Pro IP Phone SPA525G SIP Contents Chapter 2 Installing Your Phone 27 Before You Begin 28 Connecting the Handset 28 Optional Attaching the Desk Stand 30 Optional Mounting the Phone to the Wall 31 Connecting Your Phone s Power 33 Connecting Your Phone to the Computer Network 34 Connecting Your Phone to the Wired Network 34 Connecting Your Phone to the Wireless Network 34 Determining Your Wireless Router Security Type 35 Using Wi Fi Protected Setup with the SPA525G 38 Ma
63. ounting the Phone to the Wall page 31 Connecting Your Phone s Power page 33 Connecting Your Phone to the Computer Network page 34 Verifying Phone Startup page 42 Upgrading Your Phone s Firmware page 42 Cisco Small Business Pro IP Phone SPA525G SIP User Guide 27 Installing Your Phone 2 Before You Begin Before You Begin Before you install and connect your phone verify with your System Administrator if applicable that the network is ready for the phone read the safety notices and make sure you have all the phone parts and documentation available NOTE The RJ 11 port marked AUX is VX reserved for connection with the SPA932 Attendant Console that works with the SPA525G It is not for use as a telephone line port CAUTION Do not plug a telephone line cord A into the port marked AUX Connecting the Handset STEP 1 Find the longer end of the coiled phone cord Insert it into the back of the phone base in the slot marked with a phone symbol This port is labeled 5 on the Cisco SPA525G IP Phone Connections graphic STEP 2 Insert the short end of the handset cord into the jack at the bottom of the handset not shown Cisco Small Business Pro IP Phone SPA525G SIP User Guide 28 Installing Your Phone Connecting the Handset Figure 1 Cisco SPA525G IP Phone Connections USB port Cisco Small Business Pro IP Phone SPA525G SIP User Guide 29 Installing Your Phone 2
64. re and Accessories Using Phone Hardware and Accessories Using the Speakerphone The SPA IP Phones provide a speakerphone To use the speakerphone press the Speaker button the handset can be either on or off hook Using Wired and Wireless Headsets The SPA IP Phones support headsets from different manufacturers For the latest supported models contact your reseller Additional information can be found at the manufacturer s websites http www plantronics com http www jabra com Connecting the Headset Each brand and type of headset may require different steps for connection Consult the documentation for your particular headset for more information In general to connect a headset For Bluetooth headsets See the Connecting Bluetooth Headsets section on page 24 For wireless non Bluetooth headsets such as Plantronics or Jabra Connect the headset s telephone cord into the telephone port on the back of the SPA IP Phone Cisco Small Business Pro IP Phone SPA525G SIP User Guide 23 Getting Started Using Phone Hardware and Accessories 1 STEP 1 STEP 2 STEP 3 STEP 4 STEP 5 STEP 1 STEP 2 STEP 3 For wired headsets Connect the 2 5mm connector from the headset into the headset port on the right side of the IP phone as shown in the following graphic lt gt Headset port Connecting Bluetooth Headsets Your phone is Bluetooth compatible and works with Bluetooth
65. rs and letters press Option and choose Input All To enter only numbers press Option and select Input Num To enter an IP address press Option and select Input IP To enter a star code press Option and select Input Star Code See Using Star Codes on page 80 To clear all characters from an entry press Option and select Clear STEP 4 Optional To change the ring tone for the caller a Press the Right Arrow to enter the Select Ring Tone screen b Scroll through the available ring tones c Press the Play button to play the selected ring tone or the Select button to assign that ringtone to the person whose number you are adding to the directory STEP 5 Press Save to save the entry Cisco Small Business Pro IP Phone SPA525G SIP User Guide 58 Using Basic Phone Functions 3 Using the Phone Directories STEP 1 STEP 2 STEP 3 STEP 4 STEP 1 STEP 2 STEP 1 STEP 2 STEP 3 Copying a Contact You can copy a contact to create a new contact changing information as necessary on the second contact To copy a contact In the Personal Address Book screen scroll to highlight a contact Press Option and select Copy Press Option again and select Paste Edit any necessary fields and press Save Searching for a Contact To search for a contact In the Personal Address Book screen press Option and select Search Begin to enter the person s name The list below displays entries a
66. s no answer You can also set call forwarding options from your PC using the IP Phone Web Interface see the Configuring Call Forwarding section on page 89 To forward calls Press the Setup button Scroll to User Preferences and press Select Cisco Small Business Pro IP Phone SPA525G SIP User Guide 50 Using Basic Phone Functions 3 Forwarding Calls STEP 3 STEP 4 STEP 1 STEP 2 TIP STEP 3 STEP 1 STEP 2 STEP 3 Select Call Preferences Under Call Forwarding press the Right Arrow key to turn call forwarding on and press the Save softkey See the following sections for information on the types of call forwarding Forwarding Calls to a Single Number In the Call Preferences screen scroll to Forward All Number Enter a number to which to forward all calls for example your voice mailbox another extension or an outside line If forwarding calls to an outside line be sure to enter any access and area codes required If you need to enter a URL press Option and choose Input IP before entering the call forwarding information Press Save Forwarding Calls When Your Phone is Busy In the Call Preferences screen scroll to Forward Busy Number Enter vm for voice mail or a number to which to forward all calls for example another extension or an outside line If forwarding calls to an outside line be sure to enter any access and area codes required
67. s you type in characters Scroll to highlight the entry you want You can press Dial to call the contact or Option to delete copy or edit the contact Deleting a Contact To delete a contact In the Personal Address Book screen highlight the contact you want to delete Press Option and select Delete Press OK to delete the contact Cisco Small Business Pro IP Phone SPA525G SIP User Guide 59 Using Basic Phone Functions 3 Using the Phone Directories STEP 1 STEP 2 STEP 1 STEP 2 STEP 1 STEP 2 Editing a Contact To edit a contact s phone information In the Personal Address Book screen highlight the contact you want to edit Choose one of the following Press the center Select button to choose the contact and edit the numbers in the entry Use the delChar key to delete numbers individually or press Option and choose Clear to delete all numbers and start over Press Save when finished Using the Corporate Directory Service Provider or corporate network setup you may not have a corporate directory available to you NOTE Depending on your Internet Telephony To use the corporate directory Press the Setup button and select Directories Scroll to the Corporate Directory you want to view and press Select To use the Lightweight Directory Access Protocol LDAP directory Press the Setup button and select Directories Scroll to the LDAP Directory and pre
68. screen in the ways described below Changing the LCD Screen Contrast To adjust the contrast of the LCD screen Press the Setup button Scroll to User Preferences and press Select Scroll to Screen Preferences and press Select Scroll to Display Brightness The default contrast is 15 Enter a number between 1 lowest and 15 greatest to change the contrast Press Save Cisco Small Business Pro IP Phone SPA525G SIP User Guide 73 Using Advanced Phone Features 4 Customizing Your LCD Screen STEP 1 STEP 2 STEP 3 STEP 4 STEP 5 STEP 6 STEP 1 STEP 2 STEP 3 STEP 4 Setting the Screen Backlight Timer You can set a timer for your screen so that your LCD screen becomes dark after a specified time when the phone is idle Press the Setup button Scroll to User Preferences and press Select Scroll to Screen Preferences and press Select Scroll to Backlight Press the Right Arrow key to choose On which means that the darkening feature is enabled Scroll to Backlight Timer Enter the number of seconds before the display should shut off after the phone is idle Press Save Configuring the Phone Screen Saver You can enable your phone s screen saver and specify its appearance and the amount of time for the phone to be idle before it begins To configure your screen saver Press the Setup button Scroll to User Preferences and press Select Scroll to Screen Preferences and press
69. se callers receive a busy signal or message when calling your phone if anonymous calls are blocked To block anonymous calls Press the Setup button Scroll to User Preferences and press Select Select Call Preferences Cisco Small Business Pro IP Phone SPA525G SIP User Guide 67 Using Advanced Phone Features 4 Configuring Privacy and Security Features STEP 4 STEP 5 NOTE STEP 1 STEP 2 STEP 3 STEP 4 STEP 5 STEP 1 STEP 2 STEP 3 Scroll to Block Anonym Call and press the Right Arrow key to choose On Press Save Using Secure Call With the secure call feature the active call is encrypted so that others cannot eavesdrop Before enabling Secure Call ask your system administrator if Secure Call is available Your phone must be part of a Cisco SPA9000 Voice Network and your service provider must install a mini certificate to enable this feature To use secure call Press the Setup button Scroll to User Preferences and press Select Select Call Preferences Scroll to Secure Call and press the Right Arrow key to choose On Press Save When you dial you will hear a tone before the call Enabling Dial Assistance If you enable dial assistance when you place calls the LCD will display phone numbers based on the best matched entries in the Directory and Call History lists To enable dial assistance Press the Setup button Scroll to User Preferences and press Select
70. ser Guide 39 Installing Your Phone 2 Connecting Your Phone to the Computer Network STEP 3 Optional Press the Right Arrow key under Security Mode to set the security options WEP Wired Equivalent Privacy You must enter the Default Transmit Key Key Type and Length and the keys WPA PSK or WPA2 PSK You must enter the Cipher Type TKIP or AES CCMP and the shared key WPA WPA2 Enterprise This type of authentication requires some advanced expertise because it involves setting up a radius server for authentication and in some cases creation of certificates for both the radius server and the phone See You must enter the Cipher Type TKIP or AES CCMP and the EAP Type TTLS Enter the anonymous ID choose whether the phone should check for the server certificate choose the TTLS Inner Protocol MSCHV2 MSCHAP PAP CHAP or MD5 and enter the User ID and password LEAP Enter the User ID and password TLS Enter the User ID choose whether the phone should check for the server certificate enter the User ID and configure the Root certificate and User certificate see the Uploading Security Certificates to the Phone section on page 41 STEP4 To save asa wireless profile press Save Manually Adding a Network STEP 1 From the Wireless Profile screen press Option and select Add New to manually add the network STEP 2 Optional Press the Right Arrow key under Security Mode to set the securit
71. ss Select Cisco Small Business Pro IP Phone SPA525G SIP User Guide 60 Using Basic Phone Functions 3 Using the Call History Lists STEP 3 Choose the type of search to perform and press Select Simple Search Enter a last name and press Search A first name may be required if too many results are found for the last name Advanced Search The fields available in advanced search depend on your system configuration Enter information into the fields and press Search STEP 4 Inthe results press Dial to dial the contact or choose one of the other options Using the Call History Lists You can also view the Call History Lists from your PC using the IP Phone Web Interface See the Viewing Call History Lists section on page 91 Viewing the Call History Lists To view the Call History lists STEP 1 Press the Setup button STEP 2 Scroll to Call History and press Select STEP 3 Select the Call History list you want to view Available Call History lists are All Calls Shows all calls placed received and missed on the phone Missed Calls Shows the last 60 missed calls Received Calls Shows the caller ID of the last 60 answered calls Placed Calls Shows all calls placed from the phone STEP 4 Press Select to view the list Cisco Small Business Pro IP Phone SPA525G SIP User Guide 61 Using Basic Phone Functions 3 Using the Call History Lists Deleting a Call History List STEP
72. t Kit STEP 1 To attach the Mounting Bracket MB align the two cleats on the MB with the holes in the phone s base 189987 STEP 2 Orient the MB such that the phone s Ethernet and handset ports are accessible after installation Cisco Small Business Pro IP Phone SPA525G SIP User Guide 31 Installing Your Phone 2 Optional Mounting the Phone to the Wall STEP 3 Push the MB onto the phone s base Slide the MB upwards to lock it in place Cisco Small Business Pro IP Phone SPA525G SIP User Guide 32 Installing Your Phone 2 Connecting Your Phone s Power STEP 5 Hang onto screws mounted in the wall Connecting Your Phone s Power If you are using an external power source plug it into the building s power source and plug the power supply into the phone base See Figure 1 on page 29 item 2 NOTE The SPA525G does not ship with a AAN power supply If you are not using Power over Ethernet PoE you must order the PA 100 power supply separately from Cisco If you are using Power over Ethernet PoE to power the phone the phone will receive power when you connect an Ethernet cable from the phone s WAN port to a switch in your network that provides PoE See the Connecting Your Phone to the Wired Network section on page 34 Cisco Small Business Pro IP Phone SPA525G SIP User Guide 33 Installing Your Phone 2 Connecting Your Phon
73. the other two parties are disconnected To keep the other parties in a call but disconnect yourself from the call press Join To conference two active calls on your phone On one of the active calls press ConfLx If you have two active lines the calls are conferenced If you have more than two active lines you must scroll to choose the line you want to conference in Press Select Cisco Small Business Pro IP Phone SPA525G SIP User Guide 56 Using Basic Phone Functions 3 Using the Phone Directories Using the Phone Directories The SPA525G IP phone provides several different types of phone directories depending on the phone model and what the system administrator has set up for the company In general the phones provide the following types of directories Personal Address Book The personal directory provides a place for you to store and view frequently dialed numbers You can also dial numbers from the directory Corporate Directories Depending on your phone network configuration you may have one or more of the following directories available Corporate Directory XML Corporate Directory LVS Directory using Lightweight Directory Access Protocol LDAP Using Your Personal Address Book To access the Phone Directory press the Directory button or press the Setup button select Directories and select Personal Address Book You have the following options in the Address Book Opti
74. thernet PoE or use a Separate power adapter PA 100 Cisco Small Business Pro IP Phone SPA525G SIP User Guide 14 Getting Started Overview of the Cisco SPA525G IP Phone 1 The SPA525G has a 320 x 240 color 3 2 inch LCD screen and provides up to five telephone extensions It provides the following hardware features 2 Ethernet 10 100 Mbps ports 802 3af Power over Ethernet support USB 2 0 host port for connecting a USB memory device to play MP3 music files AUX port to attach a SPA932 attendant console Bluetooth capability for headset support 2 5mm stereo earphone jack for headset Wireless G client support Kensington security slot support Caring for Your Phone The Cisco Small Business Pro IP phones are electronic devices that should not be exposed to excessive heat sun cold or water To clean the equipment use a slightly moistened paper or cloth towel Do not spray or pour cleaning solution directly onto the hardware unit Cisco Small Business Pro IP Phone SPA525G SIP User Guide 15 Getting Started Understanding Your Phone s Lines and Buttons Understanding Your Phone s Lines and Buttons Use the following graphic and table to identify the parts of your phone Phone Components Figure1 SPA525G Phone Components Table 1 IP Phone Components Phone Feature Description 1 Handset Pick up to answer or place calls 2 Speaker Speaker for phone 3 Message Waiting When
75. ting a Call on Hold page 46 Resuming a Call page 47 Ending a Call page 47 Transferring Calls page 47 Redialing page 48 Viewing and Returning Missed Calls page 49 Turning the Missed Calls Shortcut On and Off page 50 Forwarding Calls page 50 Setting Do Not Disturb page 52 Picking Up a Call page 54 Parking a Call page 55 Placing a Three Way Conference Call page 56 Using the Phone Directories page 57 Using the Call History Lists page 61 Setting or Changing a Phone Password page 63 Accessing Voicemail page 64 Cisco Small Business Pro IP Phone SPA525G SIP User Guide 44 Using Basic Phone Functions 3 Placing or Answering a Call Placing or Answering a Call NOTE You may have to dial a number or AAN numbers to reach an outside line Ask your system administrator To place or answer a call do one of these Pick up the receiver Press the Speaker button Press the Headset button Press a green line button to place a call or a red flashing line button or the Answer softkey to answer a call If you are on a call and another call comes in choose one of the following options Press the Answer softkey Press the flashing red line button The call in progress is put on hold and the incoming call is answered To return to the first call select it using the Up Arrow or Down Arrow key and press the Resume softkey Cisco Small Business Pro IP Phon
76. want and pressing the Right Arrow key or the Select button Choose all songs on the USB device by pressing SelectAll You can clear all selected songs by pressing ClearAll STEP 8 After choosing songs the songs will be marked with a check in the box next to the song Press Add to add the selected songs to the playlist Playing Songs In the Playlist scroll to the song you want to begin playing and press Play You have the following controls Stop Stop the song Pressing play will restart song play Previous Move to the previous song in the playlist Next Move to the next song in the playlist Back Move back one screen to the playlist Controlling the Audio Use the Volume button on the phone to turn the music up or down To switch the audio destination between the speaker headset and handset press the Up Arrow or Down Arrow key The icon on the left above the song length display shows the audio destination of speaker handset or headset see the following graphic 10 30 08 02 35 i a A Happy Song 10 30 08 02 33 a u 10 30 08 0233 i m e A Happy Song Previgus Next Back Cisco Small Business Pro IP Phone SPA525G SIP User Guide 71 Using Advanced Phone Features 4 Using the Paging Feature STEP 1 STEP 2 STEP 3 STEP 4 STEP 5 Changing the Left and Right Channel for Stereo Headsets When using a stereo headset inserted into the SPA525G you may need to switch the audio l
77. wing table describes related documents that Cisco provides to help you use your Cisco SPA525G IP Phone These documents and more are available at www cisco com go smallbiz Document Title Description Intended Audience Cisco Small Business Pro SPA IP Phone 525G Quick Start Guide Installation and initial configuration of your Cisco SPA525G IP Phone End Users VARs and Service Providers Cisco Small Business Pro SPA and Wireless IP Phone Administration Guide Administration and advanced configuration of your Cisco SPA525G IP Phone System Administrators VARs and Service Providers Cisco SPA9000 Voice System Setup Wizard User Guide Installation of your SPA9000 voice system and SPA IP phones using the setup wizard System Administrators VARs and Service Providers Cisco Small Business Pro IP Phone SPA525G User Guide 105
78. y STEP 3 At the bottom of the page click Submit All Changes Your phone reboots Cisco Small Business Pro IP Phone SPA525G SIP User Guide 89 Using the Web Interface 5 Configuring Call Waiting Configuring Call Waiting STEP 1 STEP 2 STEP 3 STEP 4 Call waiting alerts you when you are on a call with a status message and ringing that another call is incoming If you turn call waiting off incoming calls do not ring your phone if you are on another call and the caller hears a busy signal or message To turn call waiting on or off Log in to the web interface In the Voice tab User menu under Supplementary Services locate the CW Setting field Choose yes or no to enable or disable At the bottom of the page click Save All Settings Your phone reboots Blocking Caller ID STEP 1 STEP 2 STEP 3 STEP 4 You can block Caller ID from your phone so that your phone number will not appear to the person you call To block Caller ID Log in to the web interface In the Voice tab User menu under Supplementary Services locate the Block CID Setting field Choose yes or no to enable or disable At the bottom of the page click Save All Settings Your phone reboots Cisco Small Business Pro IP Phone SPA525G SIP User Guide 90 Using the Web Interface 5 Blocking Anonymous Calls Blocking Anonymous Calls Blocking anonymous calls prevents calls with unknown Call
79. y options WEP Wired Equivalent Privacy You must enter the Default Transmit Key Key Type and Length and the keys WPA PSK or WPA2 PSK You must enter the Cipher Type TKIP or AES CCMP and the shared key Cisco Small Business Pro IP Phone SPA525G SIP User Guide 40 Installing Your Phone Connecting Your Phone to the Computer Network 2 STEP 3 STEP 1 STEP 2 STEP 3 STEP 4 STEP 5 WPA WPA2 Enterprise You must enter the Cipher Type TKIP or AES CCMP and the EAP Type TTLS Enter the anonymous ID choose whether the phone should check for the server certificate choose the TTLS Inner Protocol MSCHV2 MSCHAP PAP CHAP or MD5 and enter the User ID and password LEAP Enter the User ID and password TLS Enter the User ID choose whether the phone should check for the server certificate enter the User ID and configure the Root certificate and User certificate see the Uploading Security Certificates to the Phone section on page 41 To save as a wireless profile press Save Uploading Security Certificates to the Phone If you are using some types of wireless security for example WPA2 Enterprise you will need to upload security certificates to the phone Certificates must be in the following format Root certificate DER encoded binary x 509 CER User certificate Personal Information Exchange PKCS 12 PFX Connect a USB storage device to your PC Creat
80. ze The phone can only read 45 images from the USB device Remove the USB device from your PC and insert it into the USB slot on the SPA525G Cisco Small Business Pro IP Phone SPA525G SIP User Guide 75 Using Advanced Phone Features 4 Using Ring Tones STEP 1 STEP 2 STEP 3 STEP 4 STEP 5 STEP 6 To change the background picture on your phone Press the Setup button Scroll to User Preferences and press Select Scroll to Screen Preferences and press Select Scroll to Wallpaper Press the Right Arrow key to select an image to use as the wallpaper Use the navigation arrows to choose an image Press Select to choose the image or to preview how the image will look on your phone select the image and press View Press Select to choose the image or use the Previous Next and Back keys Press Save Using Ring Tones STEP 1 STEP 2 STEP 3 STEP 4 STEP 5 Each extension of your phone can have a different ring tone To change a ring tone Press the Setup button Scroll to User Preferences and press Select Scroll to Audio Preferences and press Select Scroll to the extension for which you want to select a ring tone and press the Right Arrow key Scroll through the ring tones and press Play to play the highlighted ring tone Press Select to choose the highlighted ringtone for that extension Cisco Small Business Pro IP Phone SPA525G SIP User Guide 76 Using Advanced

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