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Cisco Systems SMTP Administrator's Guide

1. Check Attach Links as URL to have the Cisco Unified MeetingPlace SMTP E Mail Gateway include a URL link with the notification that the user can use to access the meeting Check Verbose Logging to have the Cisco Unified MeetingPlace SMTP E Mail Gateway send extensive activity records to the logging file in the Cisco Unified MeetingPlace Gateway SIM You do not need to restart any services if you change this setting Choose OK Understanding the Notifications Dialog Box Table 3 2 describes the elements that appear in the Notifications dialog box Table 3 2 Elements in the Notifications Dialog Box Element Description Version Indicates the Notification software version E Administration Guide for Cisco Unified MeetingPlace SMTP E Mail Gateway Release 5 4 OL 11018 01 Chapter3 Configuring the Cisco Unified MeetingPlace SMTP E Mail Gateway for Operation Changing the Cisco Unified MeetingPlace Gateway SIM Configuration W Table 3 2 Elements in the Notifications Dialog Box continued Element Description Web Hostname The hostname of the Cisco Unified MeetingPlace web server that you want the Cisco Unified MeetingPlace SMTP E Mail Gateway to use This is required to allow the Cisco Unified MeetingPlace SMTP E Mail Gateway to include a meeting link in the e mail notification that is sent to participants who are inside the firewall e Use SSL Allows the Cisco Unified MeetingPlace SMTP E Mail Gateway to use Secured S
2. http www cisco com packet OL 11018 01 Administration Guide for Cisco Unified MeetingPlace SMTP E Mail Gateway Release 5 4 Preface Administration Guide for Cisco Unified MeetingPlace SMTP E Mail Gateway Release 5 4 Obtaining Additional Publications and Information iQ Magazine is the quarterly publication from Cisco Systems designed to help growing companies learn how they can use technology to increase revenue streamline their business and expand services The publication identifies the challenges facing these companies and the technologies to help solve them using real world case studies and business strategies to help readers make sound technology investment decisions You can access iQ Magazine at this URL http www cisco com go iqmagazine or view the digital edition at this URL http ciscoiq texterity com ciscoiq sample Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in designing developing and operating public and private internets and intranets You can access the Internet Protocol Journal at this URL http www cisco com ipj Networking products offered by Cisco Systems as well as customer support services can be obtained at this URL http www cisco com en US products index html Networking Professionals Connection is an interactive website for networking professionals to share questions suggestions and information about net
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4. Obtaining Technical Assistance Cisco Technical Support provides 24 hour a day award winning technical assistance The Cisco Technical Support amp Documentation website on Cisco com features extensive online support resources In addition if you have a valid Cisco service contract Cisco Technical Assistance Center TAC engineers provide telephone support If you do not have a valid Cisco service contract contact your reseller Cisco Technical Support amp Documentation Website The Cisco Technical Support amp Documentation website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies The website is available 24 hours a day at this URL http www cisco com techsupport Access to all tools on the Cisco Technical Support amp Documentation website requires a Cisco com user ID and password If you have a valid service contract but do not have a user ID or password you can register at this URL http tools cisco com RPF register register do Note Use the Cisco Product Identification CPI tool to locate your product serial number before submitting a web or phone request for service You can access the CPI tool from the Cisco Technical Support amp Documentation website by clicking the Tools amp Resources link under Documentation amp Tools Choose Cisco Product Identification Tool from the Alphabetical Index drop down list or click the Cisco Product Identif
5. Tags continued Suggested Label Tag Description Previous meeting month lt Cisco MonthPrev gt lt Cisco MonthPrev language 006 gt Inserts the month of the previous meeting The numeric tag allows language specific data to be processed in that particular language For example 006 ensures that data such as month and AMPM is processed in Japanese See Table A 2 for a list of the languages and the numbers to which they are mapped Previous meeting day lt Cisco DayPrev gt Inserts the day of the previous meeting Only valid when used in the notifyreschedule tpl template file Previous meeting year lt Cisco YearPrev gt Inserts the year of the previous meeting Only valid when used in the notifyreschedule tpl template file Previous meeting hour lt Cisco HourPrev gt Inserts the hour of the previous meeting Only valid when used in the notifyreschedule tpl template file Previous meeting minute lt Cisco MinPrev gt Inserts the minute of the previous meeting Only valid when used in the notifyreschedule tpl template file Previous meeting time of day lt Cisco AMPMPrev gt lt Cisco AMPM Prev language 006 gt Inserts the time of day of the previous meeting The numeric tag allows language specific data to be processed in that particular language For example 006 ensures that data such as month and AMPM is
6. for the Ist Alternate Ph Number parameter This parameter is located under the Telephony Access topic in the Configure tab in MeetingTime Administration Guide for Cisco Unified MeetingPlace SMTP E Mail Gateway Release 5 4 OL 11018 01 Chapter 4 Customizing Meeting Notifications Table 4 1 How to Add Access Information in MeetingTime W Tags Used for Adding Instructions and Alternate Cisco Unified MeetingPlace Phone Numbers to Notifications continued Tag Purpose lt Cisco AltPhoneLabel_2 gt lt Cisco AltPhone_2 gt Inserts the text entered for the Label for Notifications parameter for the second alternate phone number Inserts the phone number entered for the 2nd Alternate Ph Number parameter This parameter is located under the Telephony Access topic in the Configure tab in MeetingTime lt Cisco AltPhoneLabel_3 gt lt Cisco AltPhone_3 gt Inserts the text entered for the Label for Notifications parameter for the third alternate phone number Insert the phone number entered for the 3rd Alternate Ph Number parameter This parameter is located under the Telephony Access topic in the Configure tab in MeetingTime Multiserver Meeting Text lt Cisco MultiServerHelpText This meeting will be held on the following MeetingPlace systems Dial the phone number of the system closest to your location gt Insert
7. in the notifyreschedule tpl template file This tag is not intended to have a label lt Cisco MCUServiceCode gt Inserts the service prefix that appends to the meeting ID to form the video conference ID Participants using video endpoints must enter this conference ID to join the video portion of the meeting This tag is not intended to have a label lt Cisco VideoPhoneMain gt Inserts the phone number that participants using video endpoints must dial to access Cisco Unified MeetingPlace Invited terminals lt Cisco ListTerminals gt Inserts a list of invited video terminals for the meeting Video management lt Cisco RadInSessionCtrlUrl gt Inserts a hyperlink to Cisco Unified MeetingPlace Video Administration that can be used to provide additional in session video control functions during a meeting Meeting category lt Cisco MeetingCategory gt Inserts the meeting category selected by the meeting scheduler Table A 2 lists the language mapping that you can use in tags Table A 2 Language Mapping Language Mapping French language 004 German language 005 Japanese language 006 Spanish language 014 Portuguese language 015 Administration Guide for Cisco Unified MeetingPlace SMTP E Mail Gateway Release 5 4 OL 11018 01 A alarm table logging gateway errors 3 5 attachments trou
8. parameter to which you want to assign a phone number Click in the Values column A pop up dialog box appears This parameter is associated with the tag lt Cisco AltPhone_x gt In the pop up dialog box enter the phone number that you want to assign to this parameter and click OK To create a label for an alternate phone number locate the Label for Notifications parameter under the parameter for which you want to create a label and click in the Values column A pop up dialog box appears This parameter is associated with the tag lt Cisco AltPhoneLabel_x gt Enter the label that you want to use for this alternate phone number and click OK Click Save Changes Activating Notification About Meeting Schedules You can configure Cisco Unified MeetingPlace to do the following e Notify a meeting scheduler that the last meeting in the schedule is imminent Administration Guide for Cisco Unified MeetingPlace SMTP E Mail Gateway Release 5 4 OL 11018 01 _ Chapter 4 Customizing Meeting Notifications Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Step 9 Step 10 Activating Notification About Meeting Schedules W e Notify a meeting scheduler that consecutive meetings were not attended This allows Cisco Unified MeetingPlace to send a notification to the meeting scheduler that suggests that the schedule of meetings be extended or future meetings cancelled When the schedule is created by usin
9. processed in Japanese See Table A 2 for a list of the languages and the numbers to which they are mapped Only valid when used in the notifyreschedule tpl template file Recurring meeting change lt Cisco AllOrOne gt Inserts information to tell you whether one or all future meetings in a recurring chain have been changed or cancelled Only valid in the notifyrechedule tpl and notifycancel tpl template files MeetingNotes lt Cisco MeetingNotesHint gt Inserts any text found in the How to Access MeetingNotes parameter located under the Company Information topic in the Configure tab Record conference lt Cisco fRecordConference gt Inserts information on whether or not the meeting is scheduled to be recorded Who can access the recording lt Cisco WhoCanListen gt Inserts who can access the meeting recording none anyone Cisco Unified MeetingPlace users or invited users OL 11018 01 Administration Guide for Cisco Unified MeetingPlace SMTP E Mail Gateway Release 5 4 Appendix A Tags You Can Use in Notification Templates Table A 1 Suggested Label Notification Template Tags continued Tag Description This tag is not intended to have a label lt Cisco ReschedReason gt Inserts text that describes what has changed about a previously scheduled meeting such as a new date time or attachment Only valid when used
10. service before you stopped the MeetingPlace Notification Gateway service in Step 1 verify that both the MeetingPlace Notification Gateway service and MeetingPlace SMTP Gateway service are stopped Start the MeetingPlace SMTP Gateway service The MeetingPlace SMTP Gateway and MeetingPlace Notification Gateway services start Uninstalling Cisco Unified MeetingPlace SMTP E Mail Gateway Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Step 9 Step 10 Step 11 Step 12 Step 13 Step 14 Step 15 Step 16 We recommend that you uninstall an earlier release of Cisco Unified MeetingPlace SMTP E Mail Gateway before you install the current release To Uninstall Cisco Unified MeetingPlace SMTP E Mail Gateway Choose Start gt Settings gt Control Panel gt Add Remove Programs The Add Remove Programs dialog box appears Click MeetingPlace E Mail Gateway and click Change Remove When prompted to confirm file deletion click Yes Launch Windows Explorer Choose lt drive gt Program Files Cisco Systems Delete the MeetingPlace E Mail Gateway folder On the Windows desktop choose Start gt Run Enter regedit Click HKEY_LOCAL_MACHINE gt SYSTEM gt CurrentControlSet gt Services Delete the MPNotify folder Click HKEY_LOCAL_MACHINE gt SOFTWARE gt Latitude Delete the MeetingPlace E Mail Gateway folder Click Start gt Settings gt Control Panel gt Services Reboot the computer After the computer r
11. 1 800 553 2447 Administration Guide for Cisco Unified MeetingPlace SMTP E Mail Gateway Release 5 4 OL 11018 01 Preface Obtaining Additional Publications and Information W For a complete list of Cisco TAC contacts go to this URL http www cisco com techsupport contacts Definitions of Service Request Severity To ensure that all service requests are reported in a standard format Cisco has established severity definitions Severity 1 S1 An existing network is down or there is a critical impact to your business operations You and Cisco will commit all necessary resources around the clock to resolve the situation Severity 2 S2 Operation of an existing network is severely degraded or significant aspects of your business operations are negatively affected by inadequate performance of Cisco products You and Cisco will commit full time resources during normal business hours to resolve the situation Severity 3 S3 Operational performance of the network is impaired while most business operations remain functional You and Cisco will commit resources during normal business hours to restore service to satisfactory levels Severity 4 S4 You require information or assistance with Cisco product capabilities installation or configuration There is little or no effect on your business operations Obtaining Additional Publications and Information Information about Cisco products technologies and network so
12. CD in the computer that you want to use to install Cisco Unified MeetingPlace SMTP E Mail Gateway The InstallShield Wizard launches automatically and the Welcome to the InstallShield Wizard for E Mail Gateway dialog box appears Click Next The InstallShield Wizard extracts the files needed to install Cisco Unified MeetingPlace SMTP E Mail Gateway on your computer and prepares for the remainder of the setup process The Welcome to the InstallShield Wizard dialog box appears Click Next The Choose Destination Location dialog box appears In the Choose Destination Location dialog box click Next The default value installs the files in the C Programs Files folder Use the Browse button and select a different location if you want to install these files elsewhere The MeetingPlace Web Hostname dialog box appears Identify the Cisco Unified MeetingPlace web servers that you want the Cisco Unified MeetingPlace SMTP E Mail Gateway to use as follows e Leave these fields blank if the web server is not installed e Inthe Web 1 field enter the hostname or IP address of the Cisco Unified MeetingPlace web server that you want the Cisco Unified MeetingPlace SMTP E Mail Gateway to use e Inthe Web 2 field enter the hostname or IP address of the DMZ Web server when DMZ is used S Note The Cisco Unified MeetingPlace Web hostname can be in any format such as ServerName CompanyName com as long as the server can respond to a ping request for th
13. Cisco SYSTEMS Administration Guide for Cisco Unified MeetingPlace SMTP E Mail Gateway Release 5 4 July 28 2006 Corporate Headquarters Cisco Systems Inc 170 West Tasman Drive San Jose CA 95134 1706 USA http www cisco com Tel 408 526 4000 800 553 NETS 6387 Fax 408 526 4100 Text Part Number OL 11018 01 WS THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE ALL STATEMENTS INFORMATION AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND EXPRESS OR IMPLIED USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California Berkeley UCB as part of UCB s public domain version of the UNIX operating system All rights reserved Copyright 1981 Regents of the University of California NOTWITHSTANDING ANY OTHER WARRANTY HEREIN ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS ARE PROVIDED AS IS WITH ALL FAULTS CISCO AND THE ABOVE NAMED SUPPLIERS DISCLAIM ALL WARRANTIES
14. MTP E Mail Gateway Release 5 4 Chapter4 Customizing Meeting Notifications W Activating Notification About Meeting Schedules Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Step 9 Step 10 To Add Instruction Information Start MeetingTime and log in to the Cisco Unified MeetingPlace Audio Server Click File gt Open Register Book gt Configure In the View pane locate the Company Specific Information section and click Company Information Click Query Locate Custom Notif Text under the Attributes heading Do one of the following e Locate How to Attend Meeting and click in the Values column A pop up dialog box appears This parameter is associated with the tag lt Cisco AttendMeetingHint gt e Locate How to Access MeetingNotes and click in the Values column A pop up dialog box appears This parameter is associated with the tag lt Cisco MeetingNotesHint gt In the pop up dialog box enter the instructions that you want users to use and click OK Click the Save Changes button To Add an Alternate Phone Number Start MeetingTime and log in to the Cisco Unified MeetingPlace Audio Server Click File gt Open Register Book gt Configure In the View pane locate the System Configuration section and click Telephony Access Click Query In the Attributes column locate the General Information section and the Alternate Ph Number
15. MTP E Mail Gateway by e Detecting gateway outages and logging these errors to the Cisco Unified MeetingPlace Alarm Table e Enabling a Cisco technical support representative to administer and diagnose your SMTP E Mail Gateway remotely The Gateway SIM runs as a service and sends updates to the Gateway SIM Manager on the Cisco Unified MeetingPlace Audio Server If the Gateway SIM Manager fails to receive these updates when expected an alarm is logged in the Alarm Table To change parameters in Gateway SIM do the following procedure Administration Guide for Cisco Unified MeetingPlace SMTP E Mail Gateway Release 5 4 oL 11018 01 a Chapter3 Configuring the Cisco Unified MeetingPlace SMTP E Mail Gateway for Operation HI Changing the Cisco Unified MeetingPlace Gateway SIM Configuration To Change Parameters in the Cisco Unified MeetingPlace Gateway SIM Step 1 On the computer on which the Gateway SIM is installed click Start gt Programs gt MeetingPlace Applications gt MeetingPlace Gateway Configuration Step2 Click Gateway SIM to display the Gateway SIM page See Table 3 3 for information about the elements in the Gateway SIM page Step3 Do one of the following to identify the Cisco Unified MeetingPlace Audio Server that you want the Cisco Unified MeetingPlace SMTP E Mail Gateway to use e To specify the Cisco Unified MeetingPlace Audio Server that you want the Cisco Unified MeetingPlace SMTP E Mail Gateway to use click A
16. Server that the Cisco Unified MeetingPlace SMTP E Mail Gateway can use Right pane Displays information about the Cisco Unified MeetingPlace Audio Server configuration Administration Guide for Cisco Unified MeetingPlace SMTP E Mail Gateway Release 5 4 P36 W OL 11018 01 Chapter 3 Configuring the Cisco Unified MeetingPlace SMTP E Mail Gateway for Operation Changing the Cisco Unified MeetingPlace Gateway SIM Configuration Table 3 4 describes elements in the MeetingPlace Server Entry dialog box Table 3 4 MeetingPlace Server Entry Dialog Box Elements Element Description Server Name The hostname or IP address of the Cisco Unified MeetingPlace Audio Server that you want the Cisco Unified MeetingPlace SMTP E Mail Gateway to support Shadow Server Name The hostname or IP address of the shadow Cisco Unified MeetingPlace Audio Server that you want the Cisco Unified MeetingPlace SMTP E Mail Gateway to use Client IP address The IP address of the computer on which the Gateway SIM is installed Transfer Destination The name of the temporary folder that is used to cache data during the backup process Note This field can remain blank Link Encryption Disabled Deactivates encrypted communication between the Gateway SIM and the Cisco Unified MeetingPlace Audio Server Encryption is enabled by default OK Allows you to save your changes Cancel Allows you to close the d
17. TP e mail server to distribute to the participants Administration Guide for Cisco Unified MeetingPlace SMTP E Mail Gateway Release 5 4 OL 11018 01 CHAPTER Installing Cisco Unified MeetingPlace SMTP E Mail Gateway This chapter describes how to install Cisco Unified MeetingPlace SMTP E Mail Gateway See the following sections e Preparing for the Installation page 2 1 e Installing the Cisco Unified MeetingPlace Gateway SIM page 2 2 e Installing Cisco Unified MeetingPlace SMTP E Mail Gateway page 2 3 e Verifying the Cisco Unified MeetingPlace SMTP E Mail Gateway Installation page 2 5 e Stopping and Restarting the Cisco Unified MeetingPlace SMTP E Mail Gateway page 2 5 e Uninstalling Cisco Unified MeetingPlace SMTP E Mail Gateway page 2 6 Preparing for the Installation To prepare for the Cisco Unified MeetingPlace SMTP E Mail Gateway installation complete the following tasks e Verify that you have the supported system requirements by reviewing the System Requirements for Cisco Unified MeetingPlace at http www cisco com en US products sw ps5664 ps5669 prod_installation_guides_list html e Fill in Table 2 1 so you have all of the information needed to complete the installation e If applicable uninstall the current release of Cisco Unified MeetingPlace SMTP E Mail Gateway by doing the procedure in the Uninstalling Cisco Unified MeetingPlace SMTP E Mail Gateway section on page 2 6 Note If you have customized n
18. To Access a Notification Template Step 1 Start Windows Explorer on the server on which the Cisco Unified MeetingPlace SMTP E Mail Gateway is installed Step2 Click C gt Program Files gt Cisco Systems gt MeetingPlace E Mail Gateway Step3 Do one of the following e Use Notepad to open an English language tpl file that you want to modify A Caution Using an editor other than Notepad can change the file extension of the template when you save your changes Cisco Unified MeetingPlace SMTP E Mail Gateway will not use a template that uses an incorrect file extension e Click the language folder you want and use Notepad to open the tpl file that you want to modify Administration Guide for Cisco Unified MeetingPlace SMTP E Mail Gateway Release 5 4 P42 E OL 11018 01 Chapter 4 Customizing Meeting Notifications How to Customize a Notification Template W Identifying Notification Templates The notification templates that Cisco Unified MeetingPlace uses are as follows e NotifySchedule tpl Used to generate notifications for newly scheduled meetings e NotifyReSchedule tpl Used to generate update notices for meetings that have been rescheduled e NotifyCancel tpl Used to generate cancellation notices for meetings that have been cancelled e NotifyNoShowRecur tpl Used to generate a notification reminder for a recurring meeting chain that should be cancelled according to the number of no show meetings that have p
19. assed e NotifyRenewRecur tpl Used to generate a notification reminder for a recurring meeting chain that is within a preset number of meetings before its expiration e NotifyScheduleVideo tpl Used to generate notifications for a newly scheduled meeting that include video endpoints e NotifyReScheduleVideo tpl Used to generate update notices for a meeting that includes video endpoints that have been rescheduled Modifying the Content of a Notification Template Notification templates provide the content that appears in the body of outbound e mail messages These templates use permanent text and tags to provide content To modify the content of a template you can change the permanent text and add or delete tags About Tags Tags are predefined variables that serve as placeholders for specific Cisco Unified MeetingPlace information that you can include in the body of a notification template When the Cisco Unified MeetingPlace SMTP E Mail Gateway uses the template to generate an e mail message the embedded tags are replaced with specific information about the meeting This information is extracted from the schedule request and Cisco Unified MeetingPlace registry Tags have the following format lt Cisco gt Note The syntax lt LATD gt used in releases prior to 5 4 can also be used with Cisco Unified MeetingPlace Release 5 4 and later Each tag is associated with a specific Cisco Unified MeetingPlace
20. at entry Click Next The SMTP Server Information dialog box appears OL 11018 01 Administration Guide for Cisco Unified MeetingPlace SMTP E Mail Gateway Release 5 4 gg Chapter 2 Installing Cisco Unified MeetingPlace SMTP E Mail Gateway HZ Installing Cisco Unified MeetingPlace SMTP E Mail Gateway Step7 Step 8 Step 9 Step 10 Step 11 Step 12 Step 13 Step 14 In the SMTP Server Information dialog box do the following a In the Server field enter the hostname or IP address of the corporate SMTP e mail server that you want to use b In the Port field enter the port number you want the Cisco Unified MeetingPlace SMTP E Mail Gateway to use to communicate with the corporate SMTP e mail server c Click Next The SMTP Server Authentication dialog box appears In the SMTP Server Authentication dialog box select one of the following options e Click No My Server Does Not Require Authentication when the corporate SMTP e mail server you want the Cisco Unified MeetingPlace SMTP E Mail Gateway to use does not require authentication to log in This is the default value Click Next e Click Yes My Server Requires Authentication when the corporate SMTP e mail server you want the Cisco Unified MeetingPlace SMTP E Mail Gateway to use requires authentication to log in Click Next Click Yes in the authentication message box that appears The SMTP Server Login dialog box appears Do the following a In
21. ateway Release 5 4 OL 11018 01 Chapter3 Configuring the Cisco Unified MeetingPlace SMTP E Mail Gateway for Operation Setting E Mail Notification Parameters W Table 3 1 Configuring the E Mail Gateway Dialog Box Elements continued Element Description Server Authentication Allows you to provide login information for the Cisco Unified MeetingPlace SMTP E Mail Gateway to use when the e mail server requires user authentication to send e mail notices e Not Required tThis radio button deactivates authentication for outbound e mail e Required This radio button allows the Cisco Unified MeetingPlace SMTP E Mail Gateway to send authentication information to e mail servers that require authentication to send notifications Account name The username that you want the Cisco Unified MeetingPlace SMTP E Mail Gateway to use to log in to the e mail server Password tThe password that the Cisco Unified MeetingPlace SMTP E Mail Gateway must use to log in to the e mail server MeetingPlace Mailbox The mapping number assigned in the Cisco Unified MeetingPlace registry to the corporate e mail server that you want the Cisco Unified MeetingPlace SMTP E Mail Gateway to use to pick up new information about meeting schedules Note You can associate this mailbox number with one Cisco Unified MeetingPlace e mail gateway only Polling Frequency The value in milliseconds for the interval at which the Cisco Unified MeetingPlac
22. ation when no one attends 4 7 T tags used to customize e mail notification templates 4 3 templates for e mail notifications 4 1 types used for e mail notifications 4 3 troubleshooting attachments not received 5 6 Cisco Unified MeetingPlace SMTP E Mail Gateway not connected to Cisco Unified MeetingPlace Audio Server 5 1 e mail notifications in wrong language 5 4 in wrong timezone 5 5 U user profiles troubleshooting if not receiving attachments 5 6 troubleshooting if not receiving e mail notifications 5 3 wW Windows server requirements 2 1 E Administration Guide for Cisco Unified MeetingPlace SMTP E Mail Gateway Release 5 4 OL 11018 01
23. bleshooting 5 6 authentication option about 2 4 account name and password 2 2 2 4 browser version 5 2 Cc Cisco MCS requirements 2 1 Cisco Unified MeetingPlace Audio Server hostname 2 2 requirements 2 1 Cisco Unified MeetingPlace Gateway Configurations utility about 3 1 Gateway SIM 3 1 Cisco Unified MeetingPlace Gateway SIM configuration changing 3 5 detecting gateway outages 3 5 parameters configuring 3 6 Cisco Unified MeetingPlace SMTP E Mail Gateway about 1 1 configuring 3 1 installing 2 1 2 3 preparing to install 2 1 Cisco Unified MeetingPlace Web Conferencing server hostname 2 2 click to attend link configuring 3 3 INDEX e mail notifications about 1 1 about meeting schedules 4 6 adding access information 4 6 customizing atemplate 4 2 how to edit 4 4 in wrong language 5 4 languages for templates 4 2 parameters 3 3 queue status 5 3 tags used for customizing 4 3 templates 4 1 template types 4 3 using with MeetingTime 4 5 wrong timezone 5 5 eventlog using to verify connectivity 5 1 installing Cisco Unified MeetingPlace SMTP E Mail Gateway 2 1 2 3 J Javaerrors 5 2 Microsoft Outlook using with Cisco Unified MeetingPlace SMTP E Mail Gateway 5 6 I OL 11018 01 Administration Guide for Cisco Unified MeetingPlace SMTP E Mail Gateway Release 5 4 W index O option key requirements 2 1 recurring meetings e mail notification when ending 4 6 e mail notific
24. c and or its affiliates in the United States and certain other countries All other trademarks mentioned in this document or Website are the property of their respective owners The use of the word partner does not imply a partnership relationship between Cisco and any other company 0601R Administration Guide for Cisco Unified MeetingPlace SMTP E Mail Gateway Release 5 4 Copyright 2004 2006 Cisco Systems Inc All rights reserved CHAPTER 1 CHAPTER 2 CHAPTER 3 Preface v Purpose v Audience v Naming Conventions v Documentation Conventions vi Cisco Unified MeetingPlace Documentation vii Obtaining Documentation vii Cisco com vii Product Documentation DVD viii Ordering Documentation viii Documentation Feedback viii Cisco Product Security Overview viii Reporting Security Problems in Cisco Products ix Obtaining Technical Assistance x Cisco Technical Support amp Documentation Website x Submitting a Service Request x Definitions of Service Request Severity xi Obtaining Additional Publications and Information xi Introducing Cisco Unified MeetingPlace SMTP E Mail Gateway 1 1 About Cisco Unified MeetingPlace SMTP E Mail Gateway 1 1 How E Mail Notification Works 1 1 Installing Cisco Unified MeetingPlace SMTP E Mail Gateway 2 1 Preparing for the Installation 2 1 Installing the Cisco Unified MeetingPlace Gateway SIM 2 2 Installing Cisco Unified MeetingPlace SMTP E Mail Gateway 2 3 Verifying the Cisco Unified MeetingP
25. ce Cisco MCS Appliance applications are installed Cisco Unified MeetingPlace Web A Cisco MCS installed with Cisco Unified web server Conferencing server MeetingPlace Web Conferencing All references to a web server in this guide refer to the Cisco Unified MeetingPlace Web Conferencing server Documentation Conventions Table 2 Conventions for Cisco Unified MeetingPlace Documentation Convention Description boldfaced text Used for e Key and button names e Information that you enter e Commands that you must enter exactly as shown italicized text Used for arguments for which you supply values Administration Guide for Cisco Unified MeetingPlace SMTP E Mail Gateway Release 5 4 OL 11018 01 Preface amp Cisco Unified MeetingPlace Documentation W Table 2 Conventions for Cisco Unified MeetingPlace Documentation continued Convention Description Used for elements that are optional square brackets text in Courier font Used for information that appears on the screen A Used to indicate use of the Control key For example D means press caret the Control and D keys simultaneously lt gt Used for nonprinting characters such as passwords angle brackets Cisco Unified MeetingPlace documentation also uses the following conventions Note A Means reader take note Notes contain helpful suggestions or references to material not
26. ce SMTP E Mail Gateway is installed click Start gt Settings gt Control Panel gt Services Verify that the following services are running e MeetingPlace SMTP Gateway e MeetingPlace Notification Gateway e MeetingPlace Gateway SIM If these services are not running restart them See the Stopping and Restarting the Cisco Unified MeetingPlace SMTP E Mail Gateway section on page 2 5 Resolving Attend Link Problems Q Why do users receive JavaScript errors when clicking the Attend URL link A This error appears when using a Web browser that is not supported The supported browsers are Netscape 7 0 or Netscape 7 1 with JRE 1 4 2 and Microsoft Internet Explorer 5 5 or later Resolving Meeting Notification Problems Administration Guide for Cisco Unified MeetingPlace SMTP E Mail Gateway Release 5 4 Q When users schedule a meeting through MeetingTime or Cisco Unified MeetingPlace Web Conferencing why do the invited users not receive meeting notifications A This will happen if The profile of the invited user is not set up to receive meeting notifications The profile of the meeting scheduler is not set up to send meeting notifications The meeting preference is not set up to send meeting notifications Notifications have not been sent by the Cisco Unified MeetingPlace SMTP E Mail Gateway System notifications have not been queued for delivery The Cisco Unified MeetingPlace SMTP E Mail Gateway is mapped to an inc
27. covered in the document Caution Means reader be careful In this situation you might do something that could result in equipment damage or loss of data Cisco Unified MeetingPlace Documentation For descriptions and locations of Cisco Unified MeetingPlace documentation on Cisco com see the Documentation Guide for Cisco Unified MeetingPlace The document is shipped with Cisco Unified MeetingPlace and is available at http www cisco com en US products sw ps5664 ps5669 products_documentation_roadmaps_list htm l Obtaining Documentation Cisco documentation and additional literature are available on Cisco com Cisco also provides several ways to obtain technical assistance and other technical resources These sections explain how to obtain technical information from Cisco Systems Cisco com You can access the most current Cisco documentation at this URL http www cisco com techsupport You can access the Cisco website at this URL http www cisco com Administration Guide for Cisco Unified MeetingPlace SMTP E Mail Gateway Release 5 4 OL 11018 01 vi Preface Documentation Feedback You can access international Cisco websites at this URL http www cisco com public countries_languages shtml Product Documentation DVD The Product Documentation DVD is a comprehensive library of technical product documentation on a portable medium The DVD enables you to access multiple versions of installation configuration a
28. d MeetingPlace eventlog to verify that Cisco Unified MeetingPlace SMTP E Mail Gateway is logging in to the Audio Server system Do the following procedure to start the eventlog To Start the Eventlog Step 1 Right click the Cisco Unified MeetingPlace icon the orange door on the applications tray of the desktop on the computer on which the Cisco Unified MeetingPlace SMTP E Mail Gateway is installed Step2 Click Eventlog The eventlog appears When MPNotify entries appear in the log the Cisco Unified MeetingPlace SMTP E Mail Gateway is communicating with the Cisco Unified MeetingPlace Audio Server Check the log for errors Administration Guide for Cisco Unified MeetingPlace SMTP E Mail Gateway Release 5 4 oL 11018 01 EN Chapter5 Troubleshooting Resolving Attend Link Problems Step 1 Step 2 If MPNotify records do not appear verify that the hostname for the Cisco Unified MeetingPlace Audio Server entered in the E Mail Gateway tab of the Cisco Unified MeetingPlace Gateway Utility is correct See the Accessing and Configuring the Cisco Unified MeetingPlace Gateway Configurations Tool section on page 3 1 for instructions for configuring the Cisco Unified MeetingPlace SMTP E Mail Gateway Verify that the Windows services associated with the Cisco Unified MeetingPlace SMTP E Mail Gateway are running Do the following procedure To Verify That Windows Services Are Running On the server where Cisco Unified MeetingPla
29. dd The MeetingPlace Server Entry dialog box appears e To change parameters for the Cisco Unified MeetingPlace Audio Server that you want the Cisco Unified MeetingPlace SMTP E Mail Gateway to use double click the name of the Audio Server in the left pane The MeetingPlace Server Entry dialog box appears See Table 3 4 for information about the elements in the MeetingPlace Server Entry dialog box Step4 In the Gateway SIM page click OK to save and upload your changes Understanding the Gateway SIM Configuration Page and the MeetingPlace Server Entry Dialog Box Table 3 3 describes the elements in the Gateway SIM page Table 3 3 Gateway SIM Page Elements Element Description Version Indicates the Gateway SIM software version Installation Key Lists the installation key for this Gateway SIM agent Remote Management Enabled Allows Cisco technical support representatives to access and troubleshoot the Cisco Unified MeetingPlace SMTP E Mail Gateway Gateway Alarms Enabled Allows the gateway to log alarms in the Cisco Unified MeetingPlace Alarm Table Add Starts the MeetingPlace Server Entry dialog box This dialog box allows you to identify the Cisco Unified MeetingPlace Audio Server that you want the Cisco Unified MeetingPlace SMTP E Mail Gateway to support Delete Removes the Cisco Unified MeetingPlace Audio Server entry selected in the left pane below Left pane Lists the Cisco Unified MeetingPlace Audio
30. e 1 Term Product Naming Conventions Definition Referred to in This Document As Cisco Unified MeetingPlace 8100 series server Includes Cisco Unified MeetingPlace 8106 and Cisco Unified MeetingPlace 8112 servers Cisco Unified MeetingPlace 8100 series Cisco Unified MeetingPlace 8106 Server Hardware on which Cisco Unified MeetingPlace Audio Server runs Cisco Unified MeetingPlace 8106 Cisco Unified MeetingPlace 8112 Server Hardware on which Cisco Unified MeetingPlace Audio Server runs This server was called M3 in Release 5 2 and earlier Cisco Unified MeetingPlace 8112 Cisco Unified MeetingPlace Audio Server Software that runs on the Cisco Unified MeetingPlace 8100 series server Cisco Unified MeetingPlace Audio Server Cisco Unified MeetingPlace Audio Server system Cisco Unified MeetingPlace 8106 or Cisco Unified MeetingPlace 8112 running Cisco Unified MeetingPlace Audio Server Cisco Unified MeetingPlace Audio Server system or Audio Server system Cisco Unified MeetingPlace A Cisco Unified MeetingPlace Audio Server MeetingNotes MeetingNotes feature by which users record meetings and listen to meeting recordings Cisco Unified MeetingPlace Windows desktop software through which system MeetingTime MeetingTime administrators can access and configure Cisco Unified MeetingPlace Audio Server Cisco MCS Unified CallManager Hardware on which Cisco Unified MeetingPla
31. e Cisco Unified MeetingPlace SMTP E Mail Gateway must use to log in to the e mail server In the MeetingPlace Mailbox field enter the E mail GW Mapping number that is associated with the e mail server in MeetingTime that you want the Cisco Unified MeetingPlace SMTP E Mail Gateway to support In the Polling Frequency field enter the value in milliseconds for the interval with which the Cisco Unified MeetingPlace SMTP E Mail Gateway will send inquiries to the Cisco Unified MeetingPlace Audio Server regarding new notifications Check Verbose Logging to have the Cisco Unified MeetingPlace SMTP E Mail Gateway send extensive activity records to the logging file in the Cisco Unified MeetingPlace Gateway SIM Note that if you change this setting you must restart the MPSMTP service See the Stopping and Restarting the Cisco Unified MeetingPlace SMTP E Mail Gateway section on page 2 5 Choose OK Understanding the Configuring the E Mail Gateway Dialog Box Table 3 1 describes the elements that appear in the Configuring the E Mail Gateway dialog box Table 3 1 Configuring the E Mail Gateway Dialog Box Elements Element Description Version Identifies the version of Cisco Unified MeetingPlace SMTP E Mail Gateway SMTP Server The hostname of the mail server to which you want the E Mail Gateway to connect SMTP Port The port number that the mail server uses Administration Guide for Cisco Unified MeetingPlace SMTP E Mail G
32. e IP address MeetingPlace Web Conferencing system if installed Note Youcanenter two hostnames one for the internal web server and one for the external web server You can use the same name for both servers Installing the Cisco Unified MeetingPlace Gateway SIM Step 1 Step 2 Step 3 Step 4 Step 5 You must install Cisco Unified MeetingPlace SMTP E Mail Gateway Release 5 4 or later on a computer on which Cisco Unified MeetingPlace Gateway System Integration Manager SIM Release 5 2 or later is installed If Gateway SIM is already installed on the computer skip to the Installing Cisco Unified MeetingPlace SMTP E Mail Gateway section on page 2 3 To Install the Cisco Unified MeetingPlace Gateway SIM Insert the Cisco Unified MeetingPlace Gateway SIM Service CD in the computer that you want to use to install Cisco Unified MeetingPlace SMTP E Mail Gateway The InstallShield Wizard launches automatically and the Welcome to the InstallShield Wizard for Gateway SIM dialog box appears Click Next The Choose Destination Location dialog box appears Select the Program folder in which you want the Gateway SIM to reside and click Next The Gateway SIM files are installed The InstallShield Complete page appears Click Finish The MeetingPlace Entry dialog box appears Enter the hostname or IP address of the primary Cisco Unified MeetingPlace Audio Server to which you want the Gateway SIM to connect The Mee
33. e SMTP E Mail Gateway will poll the Cisco Unified MeetingPlace mailbox for new notices Verbose Logging Allows you to save records of Cisco Unified MeetingPlace SMTP E Mail Gateway activity in the Gateway SIM log file Note When the log reaches approximately 40 MB in size Verbose logging starts overwriting data Note When you change the status of Verbose Logging to enable you must restart the MPSMTP service to activate this function See the Stopping and Restarting the Cisco Unified MeetingPlace SMTP E Mail Gateway section on page 2 5 Setting E Mail Notification Parameters You can configure the Cisco Unified MeetingPlace SMTP E Mail Gateway to place a link in the notification that meeting participants can use to access the meeting The default link is the click to attend icon This icon appears at the bottom of the e mail notification the participant receives In cases where the participant is remote authentication may be required for the participant to access the Cisco Unified MeetingPlace Audio Server You can enable Secured Socket Layer SSL to provide Administration Guide for Cisco Unified MeetingPlace SMTP E Mail Gateway Release 5 4 oL 11018 01 EN Chapter3 Configuring the Cisco Unified MeetingPlace SMTP E Mail Gateway for Operation HZ Setting E Mail Notification Parameters Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Step 9 authentication You can also specify that t
34. eboots launch Windows Explorer and click C gt WINNT gt system32 Delete mpnotify exe Administration Guide for Cisco Unified MeetingPlace SMTP E Mail Gateway Release 5 4 OL 11018 01 CHAPTER Configuring the Cisco Unified MeetingPlace SMTP E Mail Gateway for Operation This chapter describes how to configure your Cisco Unified MeetingPlace SMTP E Mail Gateway for operation See the following sections e Accessing and Configuring the Cisco Unified MeetingPlace Gateway Configurations Tool page 3 1 e Setting E Mail Notification Parameters page 3 3 e Changing the Cisco Unified MeetingPlace Gateway SIM Configuration page 3 5 Accessing and Configuring the Cisco Unified MeetingPlace Gateway Configurations Tool Step 1 Step 2 Step 3 After you install Cisco Unified MeetingPlace SMTP E Mail Gateway you must use the Cisco Unified MeetingPlace Gateway Configurations tool to ensure that the SMTP E Mail Gateway is properly configured for operation The Cisco Unified MeetingPlace Gateway Configurations tool is the user interface for the Gateway SIM To start the Cisco Unified MeetingPlace Gateway Configuration tool do one of the following on the desktop of the computer on which the Gateway SIM is installed e Click Start gt Program gt MeetingPlace Applications gt MeetingPlace Gateway Configuration e Click the Cisco Unified MeetingPlace icon an open orange door in the system tray The Cisco Unified MeetingPlace Gatewa
35. eduler and click OK Click in the Value column next to Periods Before Recurring End A dialog box appears Enter the value for the number of meetings you want remaining in the meeting schedule when Cisco Unified MeetingPlace sends a notification to the meeting scheduler that the end of the schedule is imminent and click OK Click Write to File to save your changes OL 11018 01 Administration Guide for Cisco Unified MeetingPlace SMTP E Mail Gateway Release 5 4 Chapter4 Customizing Meeting Notifications W Activating Notification About Meeting Schedules Administration Guide for Cisco Unified MeetingPlace SMTP E Mail Gateway Release 5 4 Pas W OL 11018 01 CHAPTER Troubleshooting This chapter explains how to troubleshoot problems that can occur after installing Cisco Unified MeetingPlace SMTP E Mail Gateway See the following sections e Resolving Connectivity Problems page 5 1 e Resolving Attend Link Problems page 5 2 e Resolving Meeting Notification Problems page 5 2 e Resolving Notification Language Problems page 5 4 e Resolving Notification Time Zone Problems page 5 5 e Resolving Problems with Meeting Attachments page 5 6 Resolving Connectivity Problems Q Why are users not receiving meeting notifications A The Cisco Unified MeetingPlace SMTP E Mail Gateway may not be communicating with the Cisco Unified MeetingPlace Audio Server Do the following to ensure connectivity Use the Cisco Unifie
36. eing received by the invited users A If invited users are not receiving meeting attachments for meetings that were scheduled by using MeetingTime or Cisco Unified MeetingPlace Web Conferencing one of the following two problems may exist The profile of the invited user is not set up to receive attachments The profile of the meeting scheduler is not set up to send attachments Set the profile of the invited user to receive attachments by doing the following procedure To Set the Profile of a User to Receive Attachments amp Note When Microsoft Outlook is used e mail notifications are distributed to all invited users when this parameter is set to Yes for one invited user Log in to MeetingTime Click File gt Open Register Book gt Configure Locate the User Information section and click User Profiles gt Query In the Attributes column locate the user profile that you want to modify Scroll down to Receiving Notifications and locate Include Attachments Click in the Value column next to Include Attachments A dialog box appears Click Yes and click OK Click Save Changes Set the profile of the scheduler to send out attachments by doing the following procedure To Set the Profile of a Meeting Scheduler to Send Out Attachments Log in to MeetingTime Click File gt Open Register Book gt Configure Locate User Information and click User Profiles gt Query In the Attributes column locate the user prof
37. ers can use to join the audio data or video portion of a Cisco Unified MeetingPlace meeting e Notify the meeting scheduler that consecutive meetings have not been attended or that the term set for scheduled meetings is about to expire How E Mail Notification Works The following is an overview of how Cisco Unified MeetingPlace distributes e mail notification to users who are invited to attend a meeting 1 A user schedules a meeting in Cisco Unified MeetingPlace 2 The Cisco Unified MeetingPlace Audio Server places a notification of the schedule in a post office box 3 Cisco Unified MeetingPlace SMTP E Mail Gateway then completes the following Administration Guide for Cisco Unified MeetingPlace SMTP E Mail Gateway Release 5 4 oL 11018 01 ai Chapter1 Introducing Cisco Unified MeetingPlace SMTP E Mail Gateway W How E Mail Notification Works Gets the schedule notification from the post office Verifies that the user profile of the scheduler is configured to send notifications Reviews the schedule and determines which notification template to use to create the e mail messages that will be distributed to the invited participants Verifies that the user profiles of meeting invitees are configured to receive notification Uses the information in the schedule and in Cisco Unified MeetingPlace user profiles to create an e mail message for each invited participant Passes these messages to the corporate SM
38. et to Yes Check the Participant Notification Status window by doing the following procedure To Check the Participant Notification Status Window Log in to MeetingTime Click File gt Open Register Book gt Configure Locate the User Information section and click User Profiles gt Query In the Notification Status window check to see that notifications are queued for delivery and sent by the Cisco Unified MeetingPlace SMTP E Mail Gateway Check the system notification queue status by doing the following procedure To Check the System Notification Queue Status Log in to MeetingTime Click File gt Open Register Book gt System Click Notification Queue Status gt Execute to open the Server Notification Status window To verify that notifications have been queued for delivery click the entry for which you want to view the status The status information appears in the Disposition pane OL 11018 01 Administration Guide for Cisco Unified MeetingPlace SMTP E Mail Gateway Release 5 4 iE Chapter5 Troubleshooting HZ Resolving Notification Language Problems Step 5 Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Click Done Verify that the mailbox mapping is correct by doing the following procedure To Verify Mailbox Mapping In the desktop on which the Cisco Unified MeetingPlace SMTP E Mail Gateway is installed do one of the following e Click Start gt Programs gt MeetingPlace Application
39. for Cisco Unified MeetingPlace SMTP E Mail Gateway Release 5 4 Appendix A Tags You Can Use in Notification Templates Table A 1 Suggested Label Notification Template Tags continued Tag Description Meeting ID lt Cisco MTGID gt Inserts the meeting ID Meeting date lt Cisco Month gt lt Cisco Month language 006 gt lt Cisco Day gt lt Cisco Year gt Inserts the date of the meeting The numeric tag allows language specific data to be processed in that language For example 006 ensures that data such as month and AMPM is processed in Japanese See Table A 2 for a list of the languages and the numbers to which they are mapped Start time hh mm lt Cisco Hour gt lt Cisco Min gt lt Cisco AMPM gt lt Cisco AMPM language 006 gt lt Cisco TimeZone gt Inserts the start time of the meeting The numeric tag allows language specific data to be processed in that particular language For example 006 ensures that data such as month and AMPM is processed in Japanese See Table A 2 for a list of the languages and the numbers to which they are mapped Frequency lt Cisco ReOccuringConference gt lt Cisco ReOccuringConference language 006 gt Inserts the frequency weekly monthly and so on and number of occurrences of the meeting The numeric tag allows language specific data to be pr
40. g Cisco Unified MeetingPlace Web Conferencing or MeetingTime a link to these applications is included in the e mail notification The scheduler can use the link to open the application to extend or cancel the meeting schedule When you configure Cisco Unified MeetingPlace to send a notification to a meeting scheduler a notice is placed in the appropriate mailbox in Cisco Unified MeetingPlace Audio Server when the conditions that you specify to trigger the notification are met Cisco Unified MeetingPlace SMTP E Mail Gateway retrieves the notice from the Cisco Unified MeetingPlace server mailbox and uses the appropriate notification template to create an e mail notice to send to the meeting scheduler To configure Cisco Unified MeetingPlace to notify meeting schedulers about their meeting schedules do the following procedure To Configure Cisco Unified MeetingPlace to Notify Meeting Schedulers About Meeting Schedules Start MeetingTime and log in to the Cisco Unified MeetingPlace Audio Server Click File gt Open Register Book gt Configure In the View pane locate the Company Specific Information section and click Scheduling Parameters Click Query In the Attributes column locate the Scheduler Notifications section Click in the Value column next to After No Show Recurring Mtg A dialog box appears Enter the value for the number of consecutive meetings that you will allow to go unattended before a notification is sent to the meeting sch
41. g the following procedure To Verify the Language Setting in the Profile of an Invited User Log in to MeetingTime Click File gt Open Register Book gt Configure Locate the User Information section and click User Profiles Click the Find Records button A dialog box appears Administration Guide for Cisco Unified MeetingPlace SMTP E Mail Gateway Release 5 4 OL 11018 01 Chapter 5 Troubleshooting Step 5 Step 6 Step 7 Step 8 Step 9 Step 10 Resolving Notification Time Zone Problems W Check the radio button for the method that you want to use to search the records for this user and enter the appropriate value in the Begins with field The Find Records pane populates with the profile of the user In the Attributes column locate Language In the Value column verify that the language is correct To change the language click the current value in the value column A dialog box appears Select the language that you want to use for this user and click OK Click Save Changes Q A user has set the profile language to Japanese but the notifications come in blank A This will happen when Japanese notification templates are not installed on the Microsoft Windows computer on which the Cisco Unified MeetingPlace SMTP E Mail Gateway is installed To install the Japanese code page c_932 nls on a Windows computer see Article ID Q164948 on the Microsoft web site Resolving Notification Time Zone Proble
42. he Cisco Unified MeetingPlace SMTP E Mail Gateway use a URL in the notification instead of the click to attend icon when you find that the icon is removed from the notification by the e mail server of the recipient To Set E Mail Notification Parameters Start the Cisco Unified MeetingPlace Gateway Configuration tool Click Notification The Notification dialog box appears Table 3 2 provides information about the elements in this dialog box In the Web Hostname field enter the hostname of the MeetingPlace Web server that you want this Cisco Unified MeetingPlace SMTP E Mail Gateway to use Check Use SSL to have the Cisco Unified MeetingPlace SMTP E Mail Gateway encrypt the link to the meeting that is placed in the notification when participants require authorization to access the Cisco Unified MeetingPlace server In the External Web Hostname field enter the hostname of the external Cisco Unified MeetingPlace Web server that you want this Cisco Unified MeetingPlace SMTP E Mail Gateway to use Check Use SSL to have the Cisco Unified MeetingPlace SMTP E Mail Gateway encrypt the link to the meeting that is placed in the notification when participants require authorization to access the Cisco Unified MeetingPlace server pP Tip The default link click to attend does not appear in notifications sent to users who do not have a Cisco Unified MeetingPlace profile You can provide a URL for these participants to connect to the meeting page
43. ialog box without saving your changes OL 11018 01 Administration Guide for Cisco Unified MeetingPlace SMTP E Mail Gateway Release 5 4 Chapter3 Configuring the Cisco Unified MeetingPlace SMTP E Mail Gateway for Operation HZ Changing the Cisco Unified MeetingPlace Gateway SIM Configuration Administration Guide for Cisco Unified MeetingPlace SMTP E Mail Gateway Release 5 4 EN OL 11018 01 CHAPTER Customizing Meeting Notifications This chapter describes how you can customize the information in the notices that Cisco Unified MeetingPlace SMTP E Mail Gateway distributes to meeting participants See the following sections About Notification Templates page 4 1 How to Customize a Notification Template page 4 2 How to Add Access Information in MeetingTime page 4 5 Activating Notification About Meeting Schedules page 4 6 About Notification Templates Cisco Unified MeetingPlace SMTP E Mail Gateway uses notification templates to create the e mail notices that are sent to participants about the status of a scheduled meeting Notices can provide information about a meeting and a link that participants can use to access the meeting Information in default notification templates can include the following Meeting name Meeting start time and date Meeting ID Meeting description Dial in phone numbers Contact information Reschedule information Cancellation information You can modify Cisco Unified MeetingPlace no
44. ication Tool link under Alerts amp RMAs The CPI tool offers three search options by product ID or model name by tree view or for certain products by copying and pasting show command output Search results show an illustration of your product with the serial number label location highlighted Locate the serial number label on your product and record the information before placing a service call Submitting a Service Request Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information After you describe your situation the TAC Service Request Tool provides recommended solutions If your issue is not resolved using the recommended resources your service request is assigned to a Cisco engineer The TAC Service Request Tool is located at this URL http www cisco com techsupport servicerequest For S1 or S2 service requests or if you do not have Internet access contact the Cisco TAC by telephone S1 or S2 service requests are those in which your production network is down or severely degraded Cisco engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly To open a service request by telephone use one of the following numbers Asia Pacific 61 2 8446 7411 Australia 1 800 805 227 EMEA 32 2 704 55 55 USA
45. ile that you want to modify Scroll down to Sending Notifications and locate Include Attachments Click in the Value column next to Include Attachments A dialog box appears Click Yes and click OK Click Save Changes Administration Guide for Cisco Unified MeetingPlace SMTP E Mail Gateway Release 5 4 OL 11018 01 APPENDIX A Tags You Can Use in Notification Templates Table A 1 lists and defines the tags that you can use in notification templates For instructions on modifying a notification template see Chapter 4 Customizing Meeting Notifications Table A 1 Suggested Label Notification Template Tags Tag Description This tag is not intended to have a label lt Cisco AttendMeetingHint gt Inserts any text found in the How to Attend Meeting parameter located under the Company Information topic in the Configure tab Scheduler lt Cisco SchedulerFirstName gt Inserts the first and last name of the scheduler lt Cisco SchedulerLastName gt Scheduler phone lt Cisco SchedulerTelephoneNum gt Inserts the phone number of the scheduler Scheduler fax lt Cisco SchedulerFaxNum gt Inserts the fax number of the scheduler Scheduler e mail lt Cisco SchedulerEmail gt Inserts the e mail address of the scheduler This tag is not intended to have a label lt Cisco MultiServerHelpText This meeting will be held on the following Mee
46. ilities quickly If you think that you have identified a vulnerability in a Cisco product contact PSIRT e For Emergencies only security alert cisco com An emergency is either a condition in which a system is under active attack or a condition for which a severe and urgent security vulnerability should be reported All other conditions are considered nonemergencies e For Nonemergencies psirt cisco com In an emergency you can also reach PSIRT by telephone e 1 877 228 7302 e 1408 525 6532 Tip We encourage you to use Pretty Good Privacy PGP or a compatible product for example GnuPG to encrypt any sensitive information that you send to Cisco PSIRT can work with information that has been encrypted with PGP versions 2 x through 9 x Never use a revoked or an expired encryption key The correct public key to use in your correspondence with PSIRT is the one linked in the Contact Summary section of the Security Vulnerability Policy page at this URL http www cisco com en US products products_security_vulnerability_policy html The link on this page has the current PGP key ID in use If you do not have or use PGP contact PSIRT at the aforementioned e mail addresses or phone numbers before sending any sensitive material to find other means of encrypting the data OL 11018 01 Administration Guide for Cisco Unified MeetingPlace SMTP E Mail Gateway Release 5 4 Preface HZ Obtaining Technical Assistance
47. lace SMTP E Mail Gateway Installation 2 5 Stopping and Restarting the Cisco Unified MeetingPlace SMTP E Mail Gateway 2 5 Uninstalling Cisco Unified MeetingPlace SMTP E Mail Gateway 2 6 Configuring the Cisco Unified MeetingPlace SMTP E Mail Gateway for Operation 3 1 Accessing and Configuring the Cisco Unified MeetingPlace Gateway Configurations Tool 3 1 OL 11018 01 Administration Guide for Cisco Unified MeetingPlace SMTP E Mail Gateway Release 5 4 gg E Contents Understanding the Configuring the E Mail Gateway Dialog Box 3 2 Setting E Mail Notification Parameters 3 3 Understanding the Notifications Dialog Box 3 4 Changing the Cisco Unified MeetingPlace Gateway SIM Configuration 3 5 Understanding the Gateway SIM Configuration Page and the MeetingPlace Server Entry Dialog Box 36 cuapter 4 Customizing Meeting Notifications 4 1 About Notification Templates 4 1 How to Customize a Notification Template 4 2 Accessing Notification Templates 4 2 Identifying Notification Templates 4 3 Modifying the Content of a Notification Template 4 3 How to Add Access Information in Meetinglime 4 5 Activating Notification About Meeting Schedules 4 6 CHAPTER 5 Troubleshooting 5 1 Resolving Connectivity Problems 5 1 Resolving Attend Link Problems 5 2 Resolving Meeting Notification Problems 5 2 Resolving Notification Language Problems 5 4 Resolving Notification Time Zone Problems 5 5 Resolving Problems with Meeting Attachments 5 6 appen
48. lutions is available from various online and printed sources e The Cisco Product Quick Reference Guide is a handy compact reference tool that includes brief product overviews key features sample part numbers and abbreviated technical specifications for many Cisco products that are sold through channel partners It is updated twice a year and includes the latest Cisco offerings To order and find out more about the Cisco Product Quick Reference Guide go to this URL http www cisco com go guide e Cisco Marketplace provides a variety of Cisco books reference guides documentation and logo merchandise Visit Cisco Marketplace the company store at this URL http www cisco com go marketplace e Cisco Press publishes a wide range of general networking training and certification titles Both new and experienced users will benefit from these publications For current Cisco Press titles and other information go to Cisco Press at this URL http www ciscopress com e Packet magazine is the Cisco Systems technical user magazine for maximizing Internet and networking investments Each quarter Packet delivers coverage of the latest industry trends technology breakthroughs and Cisco products and solutions as well as network deployment and troubleshooting tips configuration examples customer case studies certification and training information and links to scores of in depth online resources You can access Packet magazine at this URL
49. ms Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Q Why do the meeting times in the notifications users receive reflect the time zone of the meeting scheduler rather than the local time zone for the users A This will happen if The invited user is a guest Because guests do not have user profiles the meeting times in the notifications reflect the time zone of the scheduler The profile of the invited user does not indicate a preferred time zone To set the profile of a user do the following procedure To Set the Profile of a User to a Preferred Time Zone Log in to MeetingTime Click File gt Open Register Book gt Configure Locate the User Information section and click User Profiles gt Query In the Attributes column locate the user profile that you want to modify Scroll down to Time Zone Click in the Value column next to Time Zone The Time Zone dialog box appears Click the location appropriate for the user and click OK Click Save Changes OL 11018 01 Administration Guide for Cisco Unified MeetingPlace SMTP E Mail Gateway Release 5 4 Chapter5 Troubleshooting HZ Resolving Problems with Meeting Attachments Resolving Problems with Meeting Attachments Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Q Why are attachments for meetings that were scheduled using MeetingTime or over the web not b
50. nd command guides for Cisco hardware and software products With the DVD you have access to the same HTML documentation that is found on the Cisco website without being connected to the Internet Certain products also have PDF versions of the documentation available The Product Documentation DVD is available as a single unit or as a subscription Registered Cisco com users Cisco direct customers can order a Product Documentation DVD product number DOC DOCDVD or DOC DOCDVD SUB from Cisco Marketplace at this URL http www cisco com go marketplace Ordering Documentation Registered Cisco com users may order Cisco documentation at the Product Documentation Store in the Cisco Marketplace at this URL http www cisco com go marketplace Nonregistered Cisco com users can order technical documentation from 8 00 a m to 5 00 p m 0800 to 1700 PDT by calling 1 866 463 3487 in the United States and Canada or elsewhere by calling 011 408 519 5055 You can also order documentation by e mail at tech doc store mkp external cisco com or by fax at 1 408 519 5001 in the United States and Canada or elsewhere at 011 408 519 5001 Documentation Feedback You can rate and provide feedback about Cisco technical documents by completing the online feedback form that appears with the technical documents on Cisco com You can submit comments about Cisco documentation by using the response card if present behind the front cover of your document
51. ocessed in that language For example 006 ensures that data such as month and AMPM is processed in Japanese See Table A 2 for a list of the languages and the numbers to which they are mapped Meeting name lt Cisco TextName gt Inserts the meeting name Meeting length min lt Cisco Len gt Inserts the length of the meeting Meeting password lt Cisco C_Password gt Inserts the meeting password if one has been assigned Meeting description lt Cisco AttList_MeetingDesc gt Inserts the text that the meeting scheduler entered in the Meeting Description box Meeting participants lt Cisco ListInvitees gt Inserts a list of the participants invited to the meeting Who can attend meeting lt Cisco EntryRestriction gt Inserts who can attend the meeting anyone Cisco Unified MeetingPlace users or invited users Screened introduction lt Cisco fScreenedIntroduction gt Inserts whether participants joining a meeting will be screened for entry by those already in the meeting Default ability lt Cisco DefaultAbility gt Inserts whether the meeting is an all speaker meeting or a lecture style meeting Administration Guide for Cisco Unified MeetingPlace SMTP E Mail Gateway Release 5 4 OL 11018 01 Appendix A Tags You Can Use in Notification Templates Table A 1 Notification Template
52. ocket Layer SSL format to encrypt the link for the meeting that the Cisco Unified MeetingPlace SMTP E Mail Gateway places in the notification External Web Hostname The Web hostname used by the Cisco Unified MeetingPlace Audio Server that is placed outside of the firewall This is required to allow the Cisco Unified MeetingPlace SMTP E Mail Gateway to include a meeting link in the e mail notification that is sent to participants who are beyond the firewall e Use SSL Allows the Cisco Unified MeetingPlace SMTP E Mail Gateway to use Secured Socket Layer SSL format to encrypt the link for the meeting that the Cisco Unified MeetingPlace SMTP E Mail Gateway places in the notification Attach Links as URL Embeds the URL link to the meeting in the notification the Cisco Unified MeetingPlace SMTP E Mail Gateway sends to meeting participants who are outside the company firewall Verbose Logging Allows you to save records of notification activity in the Gateway SIM log file Note When the log reaches approximately 40 MB in size Verbose logging starts overwriting data Note Changing the Cisco Unified MeetingPlace Gateway SIM Configuration The Gateway SIM facilitates communication between Cisco Unified MeetingPlace Audio Servers and Cisco Unified MeetingPlace applications such as the Cisco Unified MeetingPlace SMTP E Mail Gateway The Cisco Unified MeetingPlace Gateway SIM improves the reliability and serviceability of your S
53. or by writing to the following address Cisco Systems Attn Customer Document Ordering 170 West Tasman Drive San Jose CA 95134 9883 We appreciate your comments Cisco Product Security Overview Cisco provides a free online Security Vulnerability Policy portal at this URL http www cisco com en US products products_security_vulnerability_policy html Administration Guide for Cisco Unified MeetingPlace SMTP E Mail Gateway Release 5 4 OL 11018 01 Preface Cisco Product Security Overview W From this site you will find information about how to e Report security vulnerabilities in Cisco products e Obtain assistance with security incidents that involve Cisco products e Register to receive security information from Cisco A current list of security advisories security notices and security responses for Cisco products is available at this URL http www cisco com go psirt To see security advisories security notices and security responses as they are updated in real time you can subscribe to the Product Security Incident Response Team Really Simple Syndication PSIRT RSS feed Information about how to subscribe to the PSIRT RSS feed is found at this URL http www cisco com en US products products_psirt_rss_feed html Reporting Security Problems in Cisco Products Cisco is committed to delivering secure products We test our products internally before we release them and we strive to correct all vulnerab
54. orrect mailbox There may be insufficient space on the hard drive of the corporate e mail server or the server on which the Cisco Unified MeetingPlace SMTP E Mail Gateway is installed The corporate e mail server is not delivering or is delaying notifications Check the profile of the invited user by doing the following procedure OL 11018 01 Chapter 5 Troubleshooting Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 1 Step 2 Step 3 Step 4 Step 1 Step 2 Step 3 Step 4 Step 1 Step 2 Step 3 Step 4 Resolving Meeting Notification Problems W To Check the Profile of an Invited User Log in to MeetingTime Click File gt Open Register Book gt Configure Locate the User Information section and click User Profiles gt Query In the Attributes column scroll down to the Receiving Notifications area and verify that the parameters are set to allow users to receive notifications Verify that the Preferred Delivery Method parameter is set to E Mail Verify that the e mail address in the E Mail Address field is correct for the user Check the profile of the meeting scheduler by doing the following procedure To Check the Profile of the Meeting Scheduler Log in to MeetingTime Click File gt Open Register Book gt Schedule Locate the User Information section and click User Profiles gt Query Locate the Sending Notifications area and verify that the Enabled for this Meeting parameter is s
55. otification templates we recommend that you save those templates in a different file or using a different extension before you install this software This installation can overwrite your current templates with new templates that include features that are new in this software You can use the templates that you save to customize the new templates See the Accessing Notification Templates section on page 4 2 for information about how to access the current notification templates Administration Guide for Cisco Unified MeetingPlace SMTP E Mail Gateway Release 5 4 oL 11018 01 EN Chapter 2 Installing Cisco Unified MeetingPlace SMTP E Mail Gateway HZ Installing the Cisco Unified MeetingPlace Gateway SIM Table 2 1 Preinstallation Checklist Description Value 1 All requirements are in place See the System Requirements for Cisco Unified MeetingPlace at http www cisco com en US products sw ps5664 ps566 9 prod_installation_guides_list html 2 The hostname or IP address of the Cisco Unified Cisco Unified MeetingPlace hostname IP address MeetingPlace Audio Server 3 The SMTP server The corporate e mail server name 4 If authentication is required for the Cisco Unified Account name MeetingPlace SMTP E Mail Gateway to access the P 7 assword corporate SMTP e mail server you need to supply the account name and password 5 The hostname or IP address of the Cisco Unified Cisco Unified MeetingPlace Web hostnam
56. parameter and serves as a link to that parameter in notification templates For example the tag lt Cisco Month gt is associated with the parameter that specifies the month in which the meeting is scheduled to take place If a meeting date is 10 14 2006 then the word October appears in the e mail message wherever this tag is placed in the notification template To view a list and definitions of the tags that you can use in notification templates see Appendix A Tags You Can Use in Notification Templates The appendix also suggest labels you can use with the tag in the body text to identify the tag information for message recipients To use a tag enter the complete content of the tag including the brackets lt gt in the body of the template where you want the tag to appear The information that replaces the tag can vary in length OL 11018 01 Administration Guide for Cisco Unified MeetingPlace SMTP E Mail Gateway Release 5 4 gg Chapter4 Customizing Meeting Notifications HI Howto Customize a Notification Template Step 1 Step 2 Step 3 Step 4 To Edit a Notification Template We recommend that you make backup copies of template files that you want to modify You can copy the file to another folder or save it by using a different extension Use Notepad to open the notification template that you want to modify P Tip We recommend using Notepad to edit notification templates because Notepad automaticall
57. recommend that you select Yes These dll files are newer versions of existing Windows server files The Cisco Unified MeetingPlace SMTP E Mail Gateway may not function properly if these files are not updated The InstallShield Wizard Complete dialog box appears Administration Guide for Cisco Unified MeetingPlace SMTP E Mail Gateway Release 5 4 OL 11018 01 apter nstalling Cisco Unified MeetingPlace Mail Gateway Ch 2 Installing Cisco Unified MeetingPlace SMTP E Mail G Verifying the Cisco Unified MeetingPlace SMTP E Mail Gateway Installation W Step15 Click Finish S Note Ifthe InstallShield Wizard was unable to copy certain files during the installation because these files were in use you will be prompted to reboot your system When the system reboots all of the copied files will be installed correctly Verifying the Cisco Unified MeetingPlace SMTP E Mail Gateway Installation After you complete the Cisco Unified MeetingPlace SMTP E Mail Gateway installation do the following tests to verify that all the components are functioning correctly e Schedule a Cisco Unified MeetingPlace meeting and invite one or two users Verify that the invited users receive an e mail meeting notification If your users do not receive a notification see the Resolving Connectivity Problems section on page 5 1 and the Resolving Meeting Notification Problems section on page 5 2 e Cancel and reschedule a Cisco Unified Mee
58. s gt MeetingPlace Gateway Configuration gt E Mail Gateway e Click the MeetingPlace icon the orange door on the tools tray Verify the value in the MeetingPlace Mailbox field Log in to MeetingTime Click File gt Open Register Book gt Configure Locate the Company Specific Information section and click Usage Parameters gt Query Scroll down to the Email GW Mapping section and locate the type of corporate e mail server that the Cisco Unified MeetingPlace SMTP E Mail Gateway uses to send notifications Verify that the value in the Value field and the MeetingPlace Mailbox value are the same Finally verify that there is sufficient space available on the hard drives of the corporate e mail server and the server on which the Cisco Unified MeetingPlace SMTP E Mail Gateway is installed If either hard drive is full create more space by deleting unwanted e mails or files Resolving Notification Language Problems Step 1 Step 2 Step 3 Step 4 Q Why do users receive notifications in English rather than the language that the user prefers A This will happen if The invited user is a guest and the meeting scheduler has set the meeting language to English Because the invited user does not have a user profile the notification language defaults to that of the meeting language The profile of the invited user does not indicate a language other than English as the profile language Check the profile of the invited user by doin
59. s the text in the MultiServerHelpText tag The suggested text for this tag is displayed in italics This tag only appears in notifications for multiserver meetings Use this tag with the ListMultiServers tag listed next lt Cisco ListMultiServers gt Inserts the name and phone number of the other Cisco Unified MeetingPlace Audio Servers that are involved in the multiserver meeting This tag should always follow the MultiServerHelpText tag Meeting Participants lt Cisco ListInvitees gt Inserts a list of the participants invited to the meeting Meeting Recordings lt Cisco fRecordConference gt Inserts information on whether the meeting is scheduled to be recorded lt Cisco WhoCanListen gt Inserts information on who can access the meeting recording none anyone Cisco Unified MeetingPlace users or invited users How to Add Access Information in MeetingTime Users may require additional instruction or information to access Cisco Unified MeetingPlace meetings in your environment To ensure that such information is available for users you can enter the information in MeetingTime and add the appropriate tags to the notification templates in which the information is useful Do the following procedures e To Add Instruction Information page 4 6 e To Add an Alternate Phone Number page 4 6 OL 11018 01 Administration Guide for Cisco Unified MeetingPlace S
60. the Account field enter the name that you want the Cisco Unified MeetingPlace SMTP E Mail Gateway to use to log in to the corporate SMTP e mail server b In the Password field enter the password you want the Cisco Unified MeetingPlace SMTP E Mail Gateway to use to log in to the corporate SMTP e mail server c In the Re enter field enter the password that you want the Cisco Unified MeetingPlace SMTP E Mail Gateway to use to log in to the corporate SMTP e mail server d Click Next The Program Folder dialog box appears In the Program Folder dialog box click Next The Start Copying Files dialog box appears Verify that the target folder is correct and click Next to continue The files start to copy to the folder If you are upgrading your Cisco Unified MeetingPlace SMTP E Mail Gateway a prompt regarding the templates appears In the notification page do one of the following e Click Yes to overwrite your current templates amp Note You will need to set the parameters in the new template Save all the tpl files under the MeetingPlace SMTP E Mail Gateway folder into a backup folder on your hard drive e Click No to retain your current templates Features and functions that are new in this software version may not appear and the software may not function properly If you are upgrading your Cisco Unified MeetingPlace SMTP E Mail Gateway a prompt regarding the read only files appears If the read only prompt appears we
61. tification templates to meet the needs of your environment Information that you can add to notification templates include the following Instructions on how to attend meetings and access attachments Alternate phone numbers for accessing your Cisco Unified MeetingPlace system such as a toll free number or an in company extension Instructions about how to access meetings that are hosted on multiple Cisco Unified MeetingPlace Audio Servers A listing of the invited meeting participants OL 11018 01 Administration Guide for Cisco Unified MeetingPlace SMTP E Mail Gateway Release 5 4 Chapter4 Customizing Meeting Notifications HI Howto Customize a Notification Template e Information about how to access recordings of the meeting How to Customize a Notification Template See the following sections for information on customizing a notification template e Accessing Notification Templates page 4 2 e Identifying Notification Templates page 4 3 e Modifying the Content of a Notification Template page 4 3 Accessing Notification Templates There are seven notification templates that Cisco Unified MeetingPlace SMTP E Mail Gateway uses to create notices for meeting participants These templates cover a range of notification topics and appear in the following languages e English e French wy Note Cisco Unified MeetingPlace supports French Canadian voice prompts only e German e Japanese e Portuguese e Spanish
62. tingPlace Client IP Address dialog box appears Administration Guide for Cisco Unified MeetingPlace SMTP E Mail Gateway Release 5 4 OL 11018 01 Chapter 2 Installing Cisco Unified MeetingPlace SMTP E Mail Gateway Step 6 Installing Cisco Unified MeetingPlace SMTP E Mail Gateway W In the field enter the IP address of the computer on which you want to install Gateway SIM and click Next The installation completes and the Cisco Unified MeetingPlace Gateway SIM icon an orange door appears on the system tray Installing Cisco Unified MeetingPlace SMTP E Mail Gateway Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Before installing Cisco Unified MeetingPlace SMTP E Mail Gateway make sure that you have administrator privileges on the Windows system on which you are installing the software If you have customized notification templates we recommend that you save those templates in a different file or by using a different extension before you install this software This installation can overwrite your current templates with new templates that include features that are new in this software You can use the templates that you save to customize the new templates See the Accessing Notification Templates section on page 4 2 for information about how to access the current notification templates To Install the Cisco Unified MeetingPlace SMTP E Mail Gateway Insert the Cisco Unified MeetingPlace SMTP E Mail Gateway
63. tingPlace meeting Verify that invited users receive e mail notifications about the meeting change If your users do not receive a notification see the Resolving Meeting Notification Problems section on page 5 2 e When Cisco Unified MeetingPlace Web Conferencing is installed use that application to schedule a meeting and verify that the click to attend link works Stopping and Restarting the Cisco Unified MeetingPlace SMTP E Mail Gateway A Caution Never restart the Cisco Unified MeetingPlace SMTP E Mail Gateway service without first stopping the Cisco Unified MeetingPlace Notification Gateway service Do the following procedure to stop and restart the Cisco Unified MeetingPlace SMTP E Mail Gateway To Stop and Restart the Cisco Unified MeetingPlace SMTP E Mail Gateway Step 1 Stop the MeetingPlace Notification Gateway service a On the server where Cisco Unified MeetingPlace SMTP E Mail Gateway is installed click Start gt Settings gt Control Panel gt Services b Right click MeetingPlace Notification Gateway and choose Stop The MeetingPlace Notification Gateway and MeetingPlace SMTP Gateway services stop Administration Guide for Cisco Unified MeetingPlace SMTP E Mail Gateway Release 5 4 oL 11018 01 EN Chapter 2 Installing Cisco Unified MeetingPlace SMTP E Mail Gateway W Uninstalling Cisco Unified MeetingPlace SMTP E Mail Gateway Step 2 Step 3 If you stopped the MeetingPlace SMTP Gateway
64. tingPlace systems Dial the phone number of the system closest to your location gt Inserts any text entered after MultiServerHelpText The suggested text for this tag is displayed in italics This tag only appears in notifications for multiserver meetings Use this tag with the ListMultiServers tag below Number of ports lt Cisco nLoc gt Inserts the number of ports in a meeting This tag is not intended to have a label lt Cisco ListMultiServers gt Inserts the name and phone number of the other Cisco Unified MeetingPlace Audio Servers involved in the multiserver meeting This tag should always follow the MultiServerHelpText tag MeetingPlace phone number lt Cisco Mtg_TelephoneNum gt Inserts the main Cisco Unified MeetingPlace phone number This tag is not intended to have a label lt Cisco AltPhoneLabel_1 gt lt Cisco AltPhone_1 gt Inserts the first alternate Cisco Unified MeetingPlace phone number and label This tag is not intended to have a label lt Cisco AltPhoneLabel_2 gt lt Cisco AltPhone_2 gt Inserts the second alternate Cisco Unified MeetingPlace phone number and label This tag is not intended to have a label lt Cisco AltPhoneLabel_3 gt lt Cisco AltPhone_3 gt Inserts the third alternate Cisco Unified MeetingPlace phone number and label OL 11018 01 Administration Guide
65. vix A Tags You Can Use in Notification Templates A 1 INDEX Administration Guide for Cisco Unified MeetingPlace SMTP E Mail Gateway Release 5 4 a E OL 11018 01 Preface See the following sections e Purpose page v e Audience page v e Naming Conventions page v e Documentation Conventions page vi e Cisco Unified MeetingPlace Documentation page vii e Obtaining Documentation page vii e Documentation Feedback page viii e Cisco Product Security Overview page viii e Obtaining Technical Assistance page x e Obtaining Additional Publications and Information page xi Purpose This guide describes how to install configure and manage Cisco Unified MeetingPlace SMTP E Mail Gateway Audience This guide is for Cisco Unified MeetingPlace system administrators It assumes the following e You have a thorough understanding of voice and data terminology and concepts e You are familiar with Cisco Unified MeetingPlace and networking concepts Naming Conventions Previous releases of Cisco Unified MeetingPlace Audio Server were called MeetingPlace Server or MeetingServer In this guide Cisco Unified MeetingPlace Audio Server refers to all releases past and present Table 1 describes terms used throughout the Cisco Unified MeetingPlace set of documents Administration Guide for Cisco Unified MeetingPlace SMTP E Mail Gateway Release 5 4 oL 11018 01 E Preface Hs Documentation Conventions Tabl
66. working products and technologies with Cisco experts and other networking professionals Join a discussion at this URL http www cisco com discuss networking World class networking training is available from Cisco You can view current offerings at this URL http www cisco com en US learning index htm OL 11018 01 CHAPTER 1 Introducing Cisco Unified MeetingPlace SMTP E Mail Gateway See the following sections in this chapter e About Cisco Unified MeetingPlace SMTP E Mail Gateway page 1 1 e How E Mail Notification Works page 1 1 About Cisco Unified MeetingPlace SMTP E Mail Gateway Cisco Unified MeetingPlace SMTP E Mail Gateway is a Cisco Unified MeetingPlace application that you install on a Microsoft Windows server This application allows Cisco Unified MeetingPlace to use your corporate Simple Mail Transfer Protocol SMTP e mail server to distribute e mail notifications to invited participants about meetings that are scheduled by using Cisco Unified MeetingPlace Cisco Unified MeetingPlace SMTP E Mail Gateway distributes e mail notifications when a meeting is scheduled changes are made or the meeting is canceled The Cisco Unified MeetingPlace SMTP E Mail Gateway allows you to do the following e Distribute e mail notifications for scheduled rescheduled or canceled Cisco Unified MeetingPlace meetings e Distribute meeting attachments with meeting notifications e Provide a link in the e mail notification that us
67. y saves the file by using the current file extension tpl Other text editors can append a different extension to the file Cisco Unified MeetingPlace SMTP E Mail Gateway recognizes the tpl extension only To modify the template do the following e Edit add or delete permanent text e Replace add or delete tags Save your changes Verify that the saved file has the tpl extension If txt or another extension is appended to the file delete the appended extension Tags That You Can Use to Provide Alternate Information Table 4 1 lists and describes tags that are frequently used to modify notification templates Table 4 1 Tags Used for Adding Instructions and Alternate Cisco Unified MeetingPlace Phone Numbers to Notifications Tag Purpose Instruction Tags lt Cisco AttendMeetingHint gt Inserts any text entered in the How to attend meeting parameter This parameter is located under the Company Information topic in the Configure tab in MeetingTime lt Cisco MeetingNotesHint gt Inserts the text entered in the How to Access MeetingNotes parameter This parameter is located under the Company Information topic in the Configure tab in MeetingTime Alternate Phone Number Tags lt Cisco AltPhoneLabel_1 gt Inserts the text entered for the Label for Notifications lt Cisco AltPhone 1s parameter for the first alternate phone number Inserts the phone number entered
68. y Configuration tool appears To configure the Cisco Unified MeetingPlace Gateway Configuration tool do the following procedure To Configure the Cisco Unified MeetingPlace SMTP E Mail Gateway to Use an E Mail Server Start the Cisco Unified MeetingPlace Gateway Configuration tool Click the E Mail Gateway tab in the Cisco Unified MeetingPlace Gateway Configurations tool The E Mail Gateway page appears Table 3 1 provides information about the elements on the page Indicate whether the e mail server requires authentication to allow the Cisco Unified MeetingPlace SMTP E Mail Gateway to send notifications as follows OL 11018 01 Administration Guide for Cisco Unified MeetingPlace SMTP E Mail Gateway Release 5 4 Chapter3 Configuring the Cisco Unified MeetingPlace SMTP E Mail Gateway for Operation W Accessing and Configuring the Cisco Unified MeetingPlace Gateway Configurations Tool Step 4 Step 5 Step 6 Step 7 e Click the Not Required radio button when the e mail server does not require the Cisco Unified MeetingPlace SMTP E Mail Gateway to log in to send notifications e Click the Required radio button when the e mail server requires the Cisco Unified MeetingPlace SMTP E Mail Gateway to log in to send notifications Inthe Account name field enter the username that you want the Cisco Unified MeetingPlace SMTP E Mail Gateway to use to log in to the e mail server In the Password field enter the password th

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