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Cisco Systems OL-19470-01 User's Manual

1. Table 13 4 Cisco 1040 Sensors Report Columns and Buttons Description Action Device ID Device ID of the 1040 Sensor IP Address IP address of the 1040 Sensor Switch Name Name of the switch to which the 1040 Sensor is connected Switch Address IP address of the switch to which 1040 Sensor is connected Switch Port Switch port to which 1040 Sensor is connected Understanding the Associated Phone and Phone Detail Reports You can launch these reports from the Service Level View the Alert Details page or the Detailed Device View Depending on the device that you have selected the report will list one of the following e Phones that are connected to the switch e Phones that are registered to Cisco Unified Communications Manager or Cisco Unified Communications Manager Express The report contains the data listed in Table 13 5 For information on how phone counts are displayed in Device Management Summary window see How Are Phone Counts Displayed in Views and Reports page 1 19 Understanding IP Phone Inventory Reports Table 13 5 describes the data displayed in the following reports e Inventory Analysis Includes phones that match criteria that you specify e All IP Phones Lines Includes all IP phones including IP Communicators and IP phones that are configured for SRST amp Note You can filter the All IP Phones Lines report to include only the phones that you want to see e SRST IP Phones Inc
2. Port Switch port used by the video phone for example Fa0 12 Port Status Status of the port used by the video phone up or down VLAN Name Name of the VLAN user defined name for example voice VLAN ID ID of the VLAN for the video phone for example 100 SRST Mode One of the following e yes The phone is in SRST mode e no The phone is not in SRST mode e The phone is suspected to be in SRST mode e dash The phone is not an SRST phone SRST Router One of the following e IP address of the router that the phone is using for SRST e dash Serial No IP phone serial number Note This information is obtained by phone polling See Understanding Phone Polling page 13 28 Application ID Identifier of the firmware running on the phone Note This information is obtained by phone polling See Understanding Phone Polling page 13 28 Load ID Identifier of the factory installed load running on the phone Note This information is obtained by phone polling See Understanding Phone Polling page 13 28 Launch button Click and select a menu item to configure tests for the video phones selected on this report For more information see the following topic e Troubleshooting Tips for Audio Phones and Applications Reports and Video Phones Reports page 13 19 Filtering a Video Phones Report From a Video Phones report click the Filter butt
3. MAC MAC address of the video phone for example 003094c40454 or 00 30 94 c4 04 54 Address Click the hyperlink to see more details of the video phone see Opening an IP Phone Web Interface page 13 18 Model Model number of the video phone for example 7902 7905 7910 7912 7920 7935 7940 7960 or 7970 I OL 19470 01 User Guide for Cisco Unified Operations Manager gg Chapter13 Generating Audio Phone and Video Phone Reports Using Video Phones Reports Table 13 8 All Video Phones Lines Report Protocol Protocol the phone is using to communicate with Cisco Unified Communications Manager or Cisco Unified Communications Manager Express Note Only SCCP and SIP phones will be discovered H 323 and MGCP protocols are not currently supported Regd Registration status of the video phone with respect to Cisco Unified Communications Manager or Cisco Unified Communications Manager Express Displays yes if the video phone is registered or no if the video phone is not registered CCM One of the following e CCM Cisco Unified Communications Manager e CCE Cisco Unified Communications Manager Express CCM CME _ DNS name of the Cisco Unified Communications Manager or Cisco Unified Name Communications Manager Express with which the video phone is registered CCM CME IP address of the Cisco Unified Communications Manager or Cisco Unified Address Communications Manager Express with which the video phon
4. Time Time of audit on the Cisco Unified Communications Manager Note Audit date and time are taken directly from Cisco Unified Communications Manager without adjustment for time zone differences if any exist between Cisco Unified Communications Manager and Operations Manager systems Audit Type One of the following e add Phone added to the network e remove Phone removed from the network e unregistered From Cisco Unified Communications Manager e registered With Cisco Unified Communications Manager Using the Removed Video Phones Report Step 1 Step 2 The Removed Video Phones report lists phones that have been removed during the previous 1 to 30 days Operations Manager gathers the information used in this report every 5 minutes see Understanding IP Phone Movement Tracking page 13 28 Therefore you can run this report and obtain fresh data about once every 5 minutes Select Reports gt Video Phones gt Removed Video Phones The Video Phone Status Reports page appears Select the time period 24 hours 30 days from the list and click View The Removed Video Phones report appears in a new window displaying the information described in the following table I OL 19470 01 User Guide for Cisco Unified Operations Manager gg Chapter 13 Generating Audio Phone and Video Phone Reports E Using Video Phones Reports Column Description Extension Extension number of the video phone IP
5. dash The phone is not an SRST phone SRST Router One of the following e IP address of the router that the phone is using for SRST e dash Serial No IP phone serial number Note This information is obtained by phone polling See Understanding Phone Polling page 13 28 Application ID Identifier of the firmware running on the phone Note This information is obtained by phone polling See Understanding Phone Polling page 13 28 Load ID Identifier of the factory installed load running on the phone Note This information is obtained by phone polling See Understanding Phone Polling page 13 28 Launch button Click and select a menu item to configure tests for the IP phones selected on this report For more information see the following topic Phones Report Tool Buttons The following report tool buttons might appear in the upper right corner of Audio Phones and Applications or Video Phone reports User Guide for Cisco Unified Operations Manager I oL 19470 01 HEH Chapter13 Generating Audio Phone and Video Phone Reports E Using Audio Phones and Applications Reports Table 13 6 Phone Report Tool Buttons Opens a filter dialog box for refining the report See Filtering Audio Phones and Applications Reports page 13 14 Exports the current report to a PDF or CSV file to save on your local system Note Enables you to export data for all phones selected phones or a range of record numb
6. maea AGE Generating Audio Phone and Video Phone Reports An IP phone has a physical relationship with a switch and a logical relationship with a Cisco Unified Communications Manager Phone reports provide a combined view of both of these relationships making it easy for you to track and resolve IP phone and video phone problems Operations Manager collects phone inventory data as scheduled see Working with IP Phone Discovery page 16 40 and collects additional data every 5 minutes to determine whether phone status has changed Audio Phones and Applications reports provide detailed phone inventory and status information If you have the required software license you can also view similar reports for video phones This section includes the following topics e Using Audio Phones and Applications Reports page 13 1 e Understanding IP Phone Movement Tracking page 13 28 e Understanding Phone Polling page 13 28 e Using Video Phones Reports page 13 28 e Viewing Other Reports page 13 47 Using Audio Phones and Applications Reports Note Audio Phones and Applications reports do not include data for video phones See Using Video Phones Reports page 13 28 Audio Phones and Applications reports provide inventory and IP status change reports e Inventory reports Provide detailed IP phone data reflecting the current status of IP phones in your network These reports enable you to search for a few phones list a specific set of phones
7. Select Reports gt Audio Phones and Applications gt IP Phone Status Changes gt Export The automatically Export 24 Hour IP Phone Status reports page appears displaying the information described in the following table GUI Element Description Action Reports pane For each IP Phone Outage Status report that you want to generate and save nightly select at least one of the following e CSV check box Save the report in CSV format e PDF check box Save the report in PDF format Generate pane Click Apply e Save at A default location for storing the reports on the Operations Manager server is displayed you can enter another location on the server e E mail to Optional Enter a complete e mail address oL 19470 01 User Guide for Cisco Unified Operations Manager gg Chapter13 Generating Audio Phone and Video Phone Reports E Understanding IP Phone Movement Tracking Understanding IP Phone Movement Tracking Operations Manager gathers information from switches and Cisco Unified Communications Managers every 5 minutes to identify these types of IP phone moves e Intercluster A phone that was previously registered with one Cisco Unified Communications Manager cluster is now registered with a different cluster e Physical A phone that was physically connected to one switch port is now physically connected to a different switch port Operations Manager gathers this information only for phones
8. a To display the information in print friendly format in a new browser window click Print print the information using the browser print function b If search results include more than one phone view them by clicking Next or Prev User Guide for Cisco Unified Operations Manager oL 19470 01 MEEN Chapter13 Generating Audio Phone and Video Phone Reports E Using Video Phones Reports For more information see the following topic e Troubleshooting Tips for Audio Phones and Applications Reports and Video Phones Reports page 13 19 Generating the Video Phone Inventory Analysis Report Step 1 Step 2 Use Inventory Analysis to search for video phones in your network and display them in a report Before You Begin Inventory Analysis searches for phones using e An implicit or within each field If you enter more than one value in a field Inventory Analysis searches for phones that match any value that you entered e An implicit and for all fields If you enter values in more than one field Inventory Analysis searches for phones that match at least one value from each field For example if you enter two video phone models in the Video Phone Model field the Inventory Analysis report that results includes all phones of these models If in addition you enter a VLAN ID and a switch Inventory Analysis searches for phones that meet all these criteria the report that results includes only phones of the models speci
9. releases prior to 4 0 amp Note IP Phone Outage Status reports such as IP Phone Audit and Suspect Phone reports are not supported for the Cisco Wireless IP Phone 7920 Phones Missing from Audio Phones and Applications Reports If a report does not contain information about an IP phone the phone might be one of the following e A synthetic phone IP phones configured for synthetic tests synthetic phones do not appear in Audio Phones and Applications reports e An IP Communicator Generate the IP Communicator Report See Generating the IP Communicators Report page 13 9 e A CTI application These phones appear on the All CTI Applications report See Generating the All CTI Applications Report page 13 9 I OL 19470 01 User Guide for Cisco Unified Operations Manager j Chapter13 Generating Audio Phone and Video Phone Reports E Using Audio Phones and Applications Reports Using IP Phone Outage Status Changes Reports IP Phone Outage Status reports supply information for phones that have undergone a status change during the previous 1 to 30 days The IP Phone Audit report provides a summary of all of these changes see Using the IP Phone Audit Report page 13 22 Additional IP Phone Outage Status reports focus on particular types of changes as shown in the following table Phone Status Change Details in this Report Connection Connected to a Using the IP Phone Move Report page 13 21 different
10. Chapter 13 Generating Audio Phone and Video Phone Reports Table 13 10 Columns and Buttons Using Video Phones Reports Video Phone Reports Description Action Number The row number starting from 1 Check box Select phones that you would like to e Print Include selected phones in a new window in print friendly format See Phones Report Tool Buttons page 13 13 e Export to a file Include selected phones in a PDF or CSV file See Phones Report Tool Buttons page 13 13 e Launch a test on Include selected phones in tests that you create from the Launch button when it is present at the bottom of the report See Launching Tests for Selected Audio Phones page 13 18 Extn Extension number of the video phone for example 4000 Click the hyperlink to see more details of the video phone see Opening an IP Phone Web Interface page 13 18 User Username obtained using LDAP if you have configured an LDAP server in Operations Manager See Configuring LDAP page 16 43 and Obtaining Usernames from LDAP for IP Phone Reports page 13 18 IP Address IP address of the video phone for example 10 76 38 65 Click the hyperlink to see more details of the video phone see Opening an IP Phone Web Interface page 13 18 MAC Address MAC address of the video phone for example 003094c40454 or 00 30 94 c4 04 54 Click the hyperlink to see more details of the video phone see Opening an IP P
11. Regd CCM Switch Address and Port You can hide these columns and select among additional columns to display See Selecting Columns to Display and to Hide on a Phone Inventory Report page 13 17 Table 13 8 describes all possible columns of data that can appear on the report Table 13 8 All Video Phones Lines Report Columns and Buttons Description Action Number The row number starting from 1 Check box Select phones that you would like to e Print Include selected phones in a new window in print friendly format See Phones Report Tool Buttons page 13 13 e Export to a file Include selected phones in a PDF or CSV file See Phones Report Tool Buttons page 13 13 e Launch a test on Include selected phones in tests that you create from the Launch button when it is present at the bottom of the report See Launching Tests for Selected Audio Phones page 13 18 Extn Extension number of the video phone for example 4000 Click the hyperlink to see more details of the video phone see Opening an IP Phone Web Interface page 13 18 User Username obtained using LDAP if you have configured an LDAP server in Operations Manager See Configuring LDAP page 16 43 and Obtaining Usernames from LDAP for IP Phone Reports page 13 18 IP Address IP address of the video phone for example 10 76 38 65 Click the hyperlink to see more details of the video phone see Opening an IP Phone Web Interface page 13 18
12. Using Audio Phones and Applications Reports W GUI Element Description Action siti XHht Find IP Phones From left to right ae list boxes and Select one of the following Extension number IP Address MAC Address e Select one of the following is exactly begins with contains ends with e Enter a value VLAN Name field Enter the name of the VLAN VLAN ID field Enter the VLAN ID IP Phone Outage Select one Status radio buttons Registered e Unregistered e All Registered and unregistered phones SRST radio buttons Select one e SRST Configured to fail over to an SRST router in case of a WAN link failure e Non SRST Not configured for SRST e All SRST and non SRST IP Phone Type field Enter a comma separated list of phone models By default all supported phone models are included in this field including IP Communicator Edit the entries in the field directly or select from a list of phone models as follows 1 Click EI The Select IP Phone Types list appears 2 Select the desired IP phone types from the list Use the Control key or the Shift key to select more than one IP phone type from the list 3 Click OK I OL 19470 01 User Guide for Cisco Unified Operations Manager j Chapter13 Generating Audio Phone and Video Phone Reports E Using Audio Phones and Applications Reports GUI Element Description Action CCM CME pane e Exclude check box Deselected by defau
13. Video Phone Reports If N A or Not Available appears instead of data in a field it means one of the following e The switch or the Cisco Unified Communications Manager is not monitored by Operations Manager To correct this condition add the switch or Cisco Unified Communications Manager to Operations Manager e Operations Manager cannot get the information from the switch or the Cisco Unified Communications Manager To correct this condition check the status of the switch or Cisco Unified Communications Manager in the Alerts and Events display If the switch or Cisco Unified Communications Manager is unreachable ensure that the connectivity is restored e For Audio Phones and Applications reports if the phone is a Cisco Wireless IP Phone 7920 only logical information from Cisco Unified Communications Manager is displayed Switch information is not available Cisco Wireless IP Phone 7920 Not Displayed in Audio Phones and Applications Reports For the Cisco Wireless IP Phone 7920 to be monitored in Operations Manager its Aironet access point must also be monitored by Operations Manager Only logical information from the Cisco Unified Communications Manager is displayed for this phone switch information for the 7920 appears as N A or Not Available In Cisco Unified Communications Manager releases prior to 4 0 the 7920 appears as a 7960 Therefore Operations Manager also displays the 7920 as a 7960 for Cisco Unified Communications Manager
14. not managed by Operations Manager add it to Operations Manager e Ifthe Cisco Unified Communications Manager is managed by Operations Manager but is not reachable the cause may be loss of connectivity with Operations Manager Make sure that connectivity with Operations Manager is restored Note The Suspect Phone report is not supported for Cisco Wireless IP Phone 7920 Using the Duplicate MAC IP Address Report Note Step 1 Step 2 The Duplicate MAC IP Address report lists the attributes of all IP phones in your network that have e Duplicate MAC addresses that is a phone that has the same MAC address as another phone but a different IP address e Duplicate IP addresses that is a phone that has the same IP address as another phone but a different MAC address Operations Manager does not show a multihomed host as a phone with a duplicate MAC address For the Duplicate MAC IP Address report to display the correct information the switch to which the phone is connected must be monitored by Operations Manager If the switch is not monitored by Operations Manager the report will not display any information Select Reports gt Audio Phones and Applications gt IP Phone Status Changes gt Duplicate MAC IP Address The IP Phone Status reports page appears Select the time period 24 hours 30 days from the list and click View The Duplicate MAC IP Address IP Phone report appears displaying the information
15. such as phones connected to a switch phones in SRST mode and phones that are CTI applications or view all phones and lines Search Use Search to view information for a few IP phones or a single IP phone search enables you to find phones using all or part of an extension number IP address or MAC address See Searching for IP Phones page 13 3 User Guide for Cisco Unified Operations Manager I oL 19470 01 EEN Chapter13 Generating Audio Phone and Video Phone Reports E Using Audio Phones and Applications Reports Inventory Analysis Use the Inventory Analysis report to display IP phones that meet criteria that you specify for example IP phones that are registered to a particular Cisco Unified Communications Manager or IP phones that are not connected to particular switches See Generating the Inventory Analysis Report page 13 5 and Understanding IP Phone Inventory Reports page 13 11 All IP Phones Lines Use the All IP Phones Lines report to view data for all IP phones that Operations Manager is monitoring See Generating the All IP Phones Lines Report page 13 8 and Understanding IP Phone Inventory Reports page 13 11 SRST IP Phones Use the SRST IP phones report to view data for IP phones that are configured for Survivable Remote Site Telephony SRST only See Generating the SRST IP Phones Report page 13 8 and Understanding IP Phone Inventory Reports page 13 11 amp Note IP phones that are configured for S
16. that run Cisco Discovery Protocol CDP such as Cisco Unified IP Phone For supported models see the Supported and Interoperable Devices and Software Table for Cisco Unified Operations Manager Operations Manager stores this information for a period of 30 days after which it is purged from the database For information about the daily purging schedule see Setting System Wide Parameters Using System Preferences page 20 10 Each time IP Phone Movement Tracking runs fresh information becomes available for the following reports e IP Phone Audit e IP Phone Move e Removed IP Phones e Video Phone Audit e Video Phone Move e Removed Video Phones Understanding Phone Polling The following information appears in phone reports and is gathered by Operations Manager directly from IP phones daily beginning at 4 a m e Serial Number IP phone serial number e Application Load ID Identifier of the firmware running on the phone e Load ID Identifier of the factory installed load running on the phone Using Video Phones Reports Note If you do not have the required software license you will not be able to use Video Phones reports User Guide for Cisco Unified Operations Manager ka OL 19470 01 Chapter 13 Generating Audio Phone and Video Phone Reports Using Video Phones Reports W Video Phones reports provide two types of reports inventory and video phone status change Inventory reports Provide detailed v
17. the Video Phone Move Report amp The Video Phone Move report displays video phones that have moved including details about the phone before and after the move The Video Phone Move report shows the time at which the video phone move was detected and not the time at which the move occurred Information for the Video Phone Move report is gathered every 5 minutes by Video Phone Movement Tracking see Understanding IP Phone Movement Tracking page 13 28 Video Phone Movement Tracking checks all the switches and Cisco Unified Communications Managers identifies the list of changes and generates the data on video phone moves Note Step 1 Step 2 You obtain fresh data for the Video Phone Move report about once every 5 minutes Close the report and regenerate it to refresh the data Select Reports gt Video Phones gt Video Phone Move The Video Phone Status Reports page appears Select the time period 24 hours 30 days from the list and click View The Video Phone Move report appears displaying the information described in the following table I OL 19470 01 User Guide for Cisco Unified Operations Manager gg Chapter 13 Generating Audio Phone and Video Phone Reports E Using Video Phones Reports p Column Description Extension Extension number of the video phone The Extension column has two subcolumns Old and New e Old Extension number of the video phone before it was moved e New Extension n
18. 0 76 38 65 Click the hyperlink to see more details of the video phone see Opening an IP Phone Web Interface page 13 18 MAC Address MAC address of the video phone for example 003094c40454 or 00 30 94 c4 04 54 Click the hyperlink to see more details of the video phone see Opening an IP Phone Web Interface page 13 18 Model Model number of the video phone Regd Registration status of the video phone with respect to Cisco Unified Communications Manager or Cisco Unified Communications Manager Express Displays yes if the video phone is registered or no if the video phone is not registered CCM CME Address IP address of the Cisco Unified Communications Manager or Cisco Unified Communications Manager Express with which the video phone is registered I OL 19470 01 User Guide for Cisco Unified Operations Manager j Chapter13 Generating Audio Phone and Video Phone Reports E Using Video Phones Reports Table 13 9 TelePresence Report continued Columns and Buttons Description Action Switch Address IP address of the switch to which the video phone is connected Port Switch port used by the video phone for example Fa0 12 Generating the SRST Video Phones Report The SRST Video Phones report shows a list of phones that are configured for Survivable Remote Site Telephony SRST Step 1 Select Reports gt Video Phones gt SRST Video Phones The SRST Video Phones report appears in a
19. 1 From the Operations Manager home page click CiscoWorks in the upper right hand corner of the window The CiscoWorks home page opens User Guide for Cisco Unified Operations Manager ra OL 19470 01 Chapter 13 Generating Audio Phone and Video Phone Reports Using Video Phones Reports W 2 Under Common Services select Server gt Admin gt Processes The Process Management page appears displaying process names in a table 3 Locate the PIFserver process in the table select the check box for it and click Start amp Note Alternatively you can bring PIFServer up using the command pdexec PIFServer from the command line Use this approach if for example the web server is down Using Video Phone Status Changes Reports Video Phone Status Changes reports supply information for phones that have undergone a status change during the previous 1 to 30 days The Video Phone Audit report provides a summary of all of these changes see Using the Video Phone Audit Report page 13 44 Additional Video Phone Status Changes reports focus on particular types of changes as shown in the following table Phone Status Change Details in this Report Connection Connected to a Using the Video Phone Move Report page 13 43 different switch or switch port Extension number change Using the Video Phone Extension Number Changes Report page 13 46 Removed Using the Removed Video Phones Report page 13 45 Using
20. Address IP address of the video phone MAC Address MAC address of the video phone CCM CME Address Cisco Unified Communications Manager or Cisco Unified Communications Manager Express address Switch Address IP address of the switch to which the video phone was previously connected Switch Port Switch port to which the video phone was previously connected Time Time that the phone was removed from Cisco Unified Communications Manager Note Removal date and time are taken directly from Cisco Unified Communications Manager without adjustment for time zone differences if any exist between Cisco Unified Communications Manager and Operations Manager systems Indication Indicates the Cisco Unified Communications Manager registration status of the video phone removed Using the Video Phone Extension Number Changes Report The Extension Number Changes report lists phones that have changed extension numbers during the previous 1 to 30 days Operations Manager gathers the information used in this report every 5 minutes see Understanding IP Phone Movement Tracking page 13 28 Therefore you can run this report and obtain fresh data about once every 5 minutes Step 1 Select Reports gt Video Phones gt Extension Number Changes The Video Phone Status Reports page appears Step2 Select the time period 24 hours 30 days from the list and click View The Extension Number Changes report appea
21. Cisco Unified Communications Manager or Cisco Unified Communications Manager Express Displays yes if the IP phone is registered or no if the IP phone is not registered CCM One of the following e CCM Cisco Unified Communications Manager e CCE Cisco Unified Communications Manager Express CCM CME Name DNS name of the Cisco Unified Communications Manager or Cisco Unified Communications Manager Express with which the IP phone is registered CCM CME Address IP address of the Cisco Unified Communications Manager or Cisco Unified Communications Manager Express with which the IP phone is registered Switch Name Name of the switch to which the IP phone is connected User Guide for Cisco Unified Operations Manager Ea OL 19470 01 Chapter13 Generating Audio Phone and Video Phone Reports Using Audio Phones and Applications Reports W Table 13 5 IP Phone Reports continued Columns and Buttons Description Action Switch Address IP address of the switch to which the IP phone is connected Port Switch port used by the IP phone for example Fa0 12 Port Status Status of the port used by the IP phone up or down VLAN Name Name of the VLAN user defined name for example voice VLAN ID ID of the VLAN for the IP phone for example 100 SRST Mode One of the following e yes The phone is in SRST mode e no The phone is not in SRST mode e The phone is suspected to be in SRST mode e
22. Exclude check box Deselected by default Select to exclude phones that are connected to any switch in the list box e List box Enter a comma separated list of switches or select them as follows 1 Click Ir The Inventory Analysis Switch Selection dialog box appears 2 In the Switch Selector expand groups and select switches 3 Click OK The dialog box closes and the Find Video Phones screen displays your selection in the Switch list box SRST Router pane e Exclude check box Deselected by default Select to exclude phones that use any SRST router in the list box e List box Enter a comma separated list of routers or select them as follows 1 Click Ir The Inventory Analysis Router Selection dialog box appears 2 In the Router Selector expand groups and select routers 3 Click OK The dialog box closes and the Find Video Phones screen displays your selection in the Router list box Step3 Click View The Inventory Analysis Report appears in another window See Understanding Video Phone Reports page 13 38 You might not be able to see the list of Cisco Unified Communications Managers or switches in the popup window that appears when you click Er This occurs when the PIFServer process is down Do the following e Check the status of PIFServer by using the command pdshow PIFServer from the command line e If PIFServer is down use the Common Services start function To do this 1 From the Operations Ma
23. IP Phones Report page 13 8 Generating the SIP Phones Report page 13 9 Generating the IP Communicators Report page 13 9 Generating the All CTI Applications Report page 13 9 Generating the All ATA Devices Report page 13 10 Generating the Cisco 1040 Sensors Report page 13 10 Understanding the Associated Phone and Phone Detail Reports page 13 11 Searching for IP Phones Step 1 Step 2 Use Search to find one or only a few IP phones in your network Search displays information for one phone at a time you can page back and forth to view information for each phone when multiple phones are found You can search for phones using all or part of an extension number IP address or MAC address When you want to find many phones for example all phones registered with a Cisco Unified Communications Manager or all phones connected to a switch use the Inventory Analysis report see Generating the Inventory Analysis Report page 13 5 For information on how phone counts are displayed in Operations Manager windows seeHow Are Phone Counts Displayed in Views and Reports page 1 19 Select Reports gt Audio Phones and Applications gt Search The Find IP Phones page appears In the Find IP Phones Where pane a Select one of the following e Extension number e IP address e MAC address I OL 19470 01 User Guide for Cisco Unified Operations Manager gg Chapter13 Generating Audio Phone and Video Phone Reports E Using Audi
24. List box Enter a comma separated list of switches or select them as follows 1 Click Ir The Inventory Analysis Router Selection dialog box appears 2 In the Router Selector expand groups and select routers 3 Click OK The dialog box closes and the Find IP Phones screen displays your selection in the Router list box Step2 Click OK The filter dialog box closes and the IP phone report refreshes For more information see Understanding IP Phone Inventory Reports page 13 11 You might not be able to see the list of Cisco Unified Communications Manager or switches in the popup window that appears when you click Ir This occurs when the PIFServer process is down Do the following e Check the status of PIFServer by using the command pdshow PIFServer from the command line User Guide for Cisco Unified Operations Manager ka OL 19470 01 Chapter 13 Generating Audio Phone and Video Phone Reports Using Audio Phones and Applications Reports W e If PIFServer is down use the Common Services start function To do this 1 From the Operations Manager home page click CiscoWorks in the upper right hand corner of the window The CiscoWorks home page opens 2 Under Common Services select Server gt Admin gt Processes The Process Management page appears displaying process names in a table 3 Locate the PIFserver process in the table select the check box for it and click Start DY Note Alternatively y
25. P Phone Movement Tracking page 13 28 Therefore you can run this report and obtain fresh data about once every 5 minutes Step1 Select Reports gt Audio Phones and Applications gt IP Phone Status Changes gt Extension Number Changes The IP Phone Status reports page appears Step2 Select the time period 24 hours 30 days from the list and click View The Extension Number Changes report appears in a new window displaying the information described in the following table User Guide for Cisco Unified Operations Manager P1324 OL 19470 01 Chapter13 Generating Audio Phone and Video Phone Reports S Note Using the Suspect Phone Report Step 1 Step 2 Using Audio Phones and Applications Reports W Column Description Extension Extension number of the IP phone IP Address IP address of the IP phone MAC Address MAC address of the IP phone CCM Address Cisco Unified Communications Manager address Switch Address IP address of the switch to which the IP phone was previously connected Switch Port Switch port to which the IP phone was previously connected Time Time that Operations Manager determined that the extension number changed The Extension Number Changes report is not supported for Cisco Wireless IP Phone 7920 The Suspect Phone report displays the attributes of all IP phones in your network that e Have not registered with a Cisco Unified Communications Ma
26. RST are also included in the All IP Phones Lines report and can be included in the Inventory Analysis report SIP Phones Use the SIP Phones report to view data for all SIP phones that Operations Manager is monitoring See Generating the SIP Phones Report page 13 9 and Understanding IP Phone Inventory Reports page 13 11 IP Communicators Use the IP Communicators report to view data for IP Communicators See Generating the IP Communicators Report page 13 9 and Understanding IP Phone Inventory Reports page 13 11 amp Note IP Communicators are also included in the All IP Phones Lines and All CTI Applications reports and can be included in the Inventory Analysis report All CTI Applications Use the All CTI Applications report to view data for CTI applications See Generating the All CTI Applications Report page 13 9 When a web interface is accessible for an IP phone you can open it from most IP phone reports by clicking the hyperlink for one of the following Extension number MAC address IP address For more information see Opening an IP Phone Web Interface page 13 18 e IP Phone Outage Status reports Provide data for IP phones that have undergone a status change during the previous 1 to 30 days IP Phone Move Use the IP Phone Move report to view data for phones that have been connected to a different switch or switch port or that have registered to a different Cisco Unified Communications Manager See Us
27. T Protocol radio buttons Select one e SCCP Phones using Skinny Client Control Protocol e SIP Phones using Session Initiation Protocol e All SCCP and SIP User Guide for Cisco Unified Operations Manager EE OL 19470 01 Chapter 13 Generating Audio Phone and Video Phone Reports GUI Element Using Audio Phones and Applications Reports Description Action IP Phone Type field Enter a comma separated list of phone models Edit the entries in the field directly or select from a list of phone types as follows 1 2 Click FH The Select IP Phone Types list appears Select the desired IP phone types from the list Use the Control key or the Shift key to select more than one IP phone type from the list Click OK CCM CCM Cluster CME pane Exclude check box Deselected by default Select to exclude phones that belong to any Cisco Unified Communications Manager Cisco Unified Communications Manager cluster and Cisco Unified Communications Manager Express in the list box List box Enter a comma separated list of Cisco Unified Communications Managers Cisco Unified Communications Manager clusters and instances of Cisco Unified Communications Manager Express or select them as follows 1 Click Er The Select CCM CCM Cluster CME dialog box appears 2 In the CCM CCM Cluster CME Selector expand groups and select one or more of the following Cisco Unified Communications Manage
28. ations Manager registration status of the IP phone e yes The IP phone is registered with a Cisco Unified Communications Manager e no The IP phone is not registered with a Cisco Unified Communications Manager IP Phone Model Cisco IP phone model number for example 7902 7905 7910 7912 7920 7935 7940 7960 or 7970 Protocol Protocol the phone is using to communicate with Cisco Unified Communications Manager Note Only SCCP and SIP phones will be discovered H 323 and MGCP protocols are not currently supported VLAN Name Name of the VLAN in the switch a user defined name for example voice VLAN ID ID of the VLAN in the switch to which the IP phone is connected for example 100 SRST Router IP address of the router that the phone is using for SRST wm User Guide for Cisco Unified Operations Manager OL 19470 01 Chapter13 Generating Audio Phone and Video Phone Reports Table 13 1 Row Using Audio Phones and Applications Reports W IP Phone Details continued Description SRST Mode Can be one of the following e yes The phone is in SRST mode e no The phone is not in SRST mode e The phone is suspected to be in SRST mode e dash The phone is not an SRST phone Serial No IP phone serial number Note This information is obtained by phone polling See Understanding Phone Polling page 13 28 Application ID Identifier of the firmware runni
29. ction Reports pane For each Video Phone Status Changes report that you want to generate and save nightly select at least one of the following e CSV check box Save the report in CSV format e PDF check box Save the report in PDF format Generate pane e Save at A default location for storing the reports on the Operations Manager server is displayed you can enter another location on the server e E mail to Optional Enter a complete e mail address Step2 Click Apply Viewing Other Reports To view Service Level or Unified CM Express View reports access the reports via the Monitoring Dashboard See Understanding Service Level and Unified CM Express Views page 2 1 or Viewing Large Numbers of Devices and Clusters from the Service Level View page 2 14 User Guide for Cisco Unified Operations Manager I oL 19470 01 E Chapter13 Generating Audio Phone and Video Phone Reports E Viewing Other Reports User Guide for Cisco Unified Operations Manager ka OL 19470 01
30. described in the following table User Guide for Cisco Unified Operations Manager ka OL 19470 01 Chapter 13 Generating Audio Phone and Video Phone Reports Using Audio Phones and Applications Reports W Column Description Extension Extension number of the duplicate IP phone IP Address One of the following e Ifthe problem is a shared MAC address the IP address of the duplicate IP phone e Ifthe problem is a shared IP address the IP address in question MAC Address One of the following e Ifthe problem is a shared IP address the MAC address of the duplicate IP phone e Ifthe problem is a shared MAC address the MAC address in question Switch Address IP address of the switch to which the duplicate IP phone is connected Switch Port Switch port used by the duplicate IP phone Indication Indicates the Cisco Unified Communications Manager registration status of the IP phone duplicate ip Exporting IP Phone Outage Status Reports Use this procedure to enable Operations Manager to generate IP Phone Outage Status reports once every 24 hours and store them on the Operations Manager system in comma separated values CSV and PDF formats The creation date and time are used to name the report files The filename format is typeofreport_date_time filetype Note Step 1 Step 2 Operations Manager does not automatically purge these report files You must remove them manually
31. e is registered Switch Name of the switch to which the video phone is connected Name Switch IP address of the switch to which the video phone is connected Address Port Switch port used by the video phone for example Fa0 12 Port Status Status of the port used by the video phone up or down VLAN Name of the VLAN user defined name for example voice Name VLAN ID ID of the VLAN for the video phone for example 100 SRST Mode One of the following e yes The phone is in SRST mode e no tThe phone is not in SRST mode e The phone is suspected to be in SRST mode e dash The phone is not an SRST phone SRST One of the following Router e IP address of the router that the phone is using for SRST e dash Serial No IP phone serial number Note This information is obtained by phone polling See Understanding Phone Polling page 13 28 Application Identifier of the firmware running on the phone ID Note This information is obtained by phone polling See Understanding Phone Polling page 13 28 mi User Guide for Cisco Unified Operations Manager OL 19470 01 Chapter 13 Generating Audio Phone and Video Phone Reports Using Video Phones Reports W Table 13 8 All Video Phones Lines Report Load ID Identifier of the factory installed load running on the phone Note This information is obtained by phone polling See Understanding Phone Polling page 13 28 Launch C
32. eport The SRST IP Phones report shows a list of phones that are configured for Survivable Remote Site Telephony SRST Step1 Select Reports gt Audio Phones and Applications gt SRST IP Phones The SRST IP Phones report appears in a new window displaying information for the SRST configuration only For more information see Understanding IP Phone Inventory Reports page 13 11 User Guide for Cisco Unified Operations Manager ie E OL 19470 01 Chapter13 Generating Audio Phone and Video Phone Reports Using Audio Phones and Applications Reports W Generating the SIP Phones Report The SIP Phones report shows a list of SIP phones Step1 Select Reports gt Audio Phones and Applications gt SIP Phones The SIP Phones report appears in a new window displaying information for SIP phones only For more information see Understanding IP Phone Inventory Reports page 13 11 Generating the IP Communicators Report amp Note IP Communicators are also included in the All IP Phones Lines and the All CTI Applications reports and they can be included in the Inventory Analysis report Step 1 Select Reports gt Audio Phones and Applications gt IP Communicators The IP Communicators report appears in a new window displaying information for IP Communicators only For more information see Understanding IP Phone Inventory Reports page 13 11 Generating the All CTI Applications Report The All CTI Applications report lists Comp
33. ers Opens a new window with the report formatted for printing from your browser Opens a column selector dialog box from which you can select those columns of a report to hide and those to display See Selecting Columns to Display and to Hide on a Phone Inventory Report page 13 17 Opens context sensitive help O e e Filtering Audio Phones and Applications Reports From an Audio Phones and Applications report click the Filter button when present A filter dialog box opens amp Note Filtering is performed using e An implicit or within each field If you enter more than one value in a field phones that match any value are included in the report An implicit and for all fields If you enter values in more than one field phones that match at least one value from each field are included in the report after filtering For example if you enter two phone models such as 7910 and 7935 in the IP Phone Model field the report that results includes all phones of these models If in addition you enter a VLAN ID and a switch the report is filtered to include only phones of the models specified that are connected to the switch and in the VLAN that you selected Step 1 Enter values in one or more fields described in the following table User Guide for Cisco Unified Operations Manager ka OL 19470 01 Chapter 13 Generating Audio Phone and Video Phone Reports
34. fied that are connected to the switch and in the VLAN that you selected Select Reports gt Video Phones gt Inventory Analysis The Find Video Phones page appears Enter values in one or more fields described in the following table GUI Element Description Action Find Video Phones From left to right Where list boxes and e Select one of the following field Extension number IP Address MAC Address e Then select one of the following is exactly begins with contains ends with e Enter a value VLAN Name field Enter the name of the VLAN VLAN ID field Enter the VLAN ID Video Phone Status Select one radio buttons e Registered e Unregistered e All Registered and unregistered phones User Guide for Cisco Unified Operations Manager ra OL 19470 01 Chapter 13 Generating Audio Phone and Video Phone Reports GUI Element Using Video Phones Reports W Description Action SRST radio buttons Select one e SRST Configured to fail over to an SRST router in case of a WAN link failure e Non SRST Not configured for SRST e All SRST and non SRST Protocol radio buttons Select one e SCCP Phones using Skinny Client Control Protocol e SIP Phones using Session Initiation Protocol e All SCCP and SIP Video Phone Type Enter a comma separated list of phone models By default all supported phone field models are included in
35. hone Web Interface page 13 18 Model Model number of the video phone Protocol Protocol the phone is using to communicate with Cisco Unified Communications Manager or Cisco Unified Communications Manager Express Note Only SCCP and SIP phones will be discovered H 323 and MGCP protocols are not currently supported Regd Registration status of the video phone with respect to Cisco Unified Communications Manager or Cisco Unified Communications Manager Express Displays yes if the video phone is registered or no if the video phone is not registered CCM One of the following e CCM Cisco Unified Communications Manager e CCE Cisco Unified Communications Manager Express CCM CME Name DNS name of the Cisco Unified Communications Manager or Cisco Unified Communications Manager Express with which the video phone is registered CCM CME Address IP address of the Cisco Unified Communications Manager or Cisco Unified Communications Manager Express with which the video phone is registered Switch Name Name of the switch to which the video phone is connected I OL 19470 01 User Guide for Cisco Unified Operations Manager j Chapter13 Generating Audio Phone and Video Phone Reports E Using Video Phones Reports Table 13 10 Video Phone Reports continued Columns and Buttons Description Action Switch Address IP address of the switch to which the video phone is connected
36. ideo phone data reflecting the current status of video phones in your network These reports enable you to search for a few video phones list a specific set of video phones such as phones connected to a switch or phones in SRST mode or view all video phones and lines Search Use Search to view information for a few video phones or a single video phone search enables you to find phones using all or part of an extension number IP address or MAC address See Searching for Video Phones page 13 30 Inventory Analysis Use the Inventory Analysis report to display video phones that meet criteria that you specify for example video phones that are registered to a particular Cisco Unified Communications Manager or video phones that are not connected to particular switches See Generating the Video Phone Inventory Analysis Report page 13 32 and 3 Video Phones Lines Use the Video Phones Lines report to view data for all video phones that Operations Manager is monitoring See Understanding the All Video Phones Lines Report page 13 35 and Understanding Video Phone Reports page 13 38 TelePresence Use the TelePresence report to view data for all TelePresence video phone devices and the Cisco Unified IP Phone 7970 associated with the corresponding TelePresence See Generating the TelePresence Report page 13 37 SRST Video Phones Use the SRST Video Phones report to view data for video phones that are configured for Survivable Rem
37. ified Communications Manager CCM with which the video phone is registered for example 10 76 38 70 Switch Address IP address of the switch to which the video phone is connected for example 10 76 29 162 Switch Name Switch to which the video phone is connected Switch Port Switch port to which the video phone is connected for example Fa0 12 Port Status Status of the switch port to which the video phone is connected up or down Video Phone Status Cisco Unified Communications Manager registration status of the video phone e yes The video phone is registered with a Cisco Unified Communications Manager e no The video phone is not registered with a Cisco Unified Communications Manager Video Phone Model Cisco video phone model number Protocol Protocol the phone is using to communicate with Cisco Unified Communications Manager Note Only SCCP and SIP phones will be discovered H 323 and MGCP protocols are not currently supported VLAN Name Name of the VLAN in the switch a user defined name for example voice VLAN ID ID of the VLAN in the switch to which the video phone is connected for example 100 SRST Router IP address of the router that the phone is using for SRST SRST Mode Can be one of the following e yes The phone is in SRST mode e no The phone is not in SRST mode e The phone is suspected to be in SRST mode e dash The phone is not an SRST phone
38. ing the IP Phone Move Report page 13 21 Duplicate MAC IP Address See Using the Duplicate MAC IP Address Report page 13 26 Extension Number Change See Using the Extension Number Changes Report page 13 24 Suspect Phone Use the Suspect Phone report to view data for phones that are not registered to a Cisco Unified Communications Manager or that have attempted to register and failed See Using the Suspect Phone Report page 13 25 Removed See Using the Removed IP Phones Report page 13 23 User Guide for Cisco Unified Operations Manager i2 E OL 19470 01 Chapter 13 Generating Audio Phone and Video Phone Reports Using Audio Phones and Applications Reports W IP Phone Audit Use the IP Phone Audit report to obtain a summary of changes including data for phones that have moved been removed undergone an extension number change appeared in inventory with a duplicate MAC or IP address or become suspect See Using the IP Phone Audit Report page 13 22 For more information see the following topics Understanding the Time Period Covered by Phone Status Changes Reports page 13 20 Tracking Phone Outage Status when a Cisco Unified Communications Manager Is Down page 13 21 Generating IP Phone Inventory Reports This topic includes the following Searching for IP Phones page 13 3 Generating the Inventory Analysis Report page 13 5 Generating the All IP Phones Lines Report page 13 8 Generating the SRST
39. ing the information described in the following table I OL 19470 01 User Guide for Cisco Unified Operations Manager gg Chapter 13 Generating Audio Phone and Video Phone Reports E Using Audio Phones and Applications Reports Column Description Extension Extension number of the IP phone IP Address IP address of the IP phone MAC Address MAC address of the IP phone CCM CME Address Cisco Unified Communications Manager or Cisco Unified Communications Manager Express address Switch Address IP address of the switch to which the IP phone was previously connected Switch Port Switch port to which the IP phone was previously connected Time Time that the phone was removed from Cisco Unified Communications Manager Note Removal date and time are taken directly from Cisco Unified Communications Manager without adjustment for time zone differences if any exist between Cisco Unified Communications Manager and Operations Manager systems Indication Indicates the Cisco Unified Communications Manager registration status of the IP phone removed amp Note The Removed IP Phone report is not supported for Cisco Wireless IP Phone 7920 Using the Extension Number Changes Report The Extension Number Changes report lists phones that have changed extension numbers during the previous 1 to 30 days Operations Manager gathers the information used in this report every 5 minutes see Understanding I
40. isco Unified Communications Manager Express address Switch Address IP address of the switch to which the IP phone is connected Switch Port Switch port used by the IP phone Time Time of audit on the Cisco Unified Communications Manager Note Audit date and time are taken directly from Cisco Unified Communications Manager without adjustment for time zone differences if any exist between Cisco Unified Communications Manager and Operations Manager systems Audit Type One of the following e add Phone added to the network e remove Phone removed from the network e unregistered From Cisco Unified Communications Manager e registered With Cisco Unified Communications Manager Note The IP Phone Audit report is not supported for Cisco Wireless IP Phone 7920 Using the Removed IP Phones Report Step 1 Step 2 The Removed IP Phones report lists phones that have been removed during the previous 1 to 30 days Operations Manager gathers the information used in this report every 5 minutes see Understanding IP Phone Movement Tracking page 13 28 Therefore you can run this report and obtain fresh data about once every 5 minutes Select Reports gt Audio Phones and Applications gt IP Phone Status Changes gt Removed IP Phones The IP Phone Status reports page appears Select the time period 24 hours 30 days from the list and click View The Removed IP Phones report appears in a new window display
41. istered e All Registered and unregistered phones SRST radio buttons Select one e SRST Configured to fail over to an SRST router in case of a WAN link failure e Non SRST Not configured for SRST e All SRST and non SRST IP Phone Types field Enter a comma separated list of phone types Edit the entries in the field directly or select from a list of phone models as follows 1 Click KH The Select IP Phone Types list appears 2 Select the desired video phone types from the list Use the Control key or the Shift key to select more than one video phone type from the list 3 Click OK User Guide for Cisco Unified Operations Manager I oL 19470 01 EN Chapter13 Generating Audio Phone and Video Phone Reports E Using Video Phones Reports GUI Element Description Action CCM CME pane Exclude check box Deselected by default Select to exclude phones that belong to any Cisco Unified Communications Manager Cisco Unified Communications Manager cluster and Cisco Unified Communications Manager Express in the list box List box Enter a comma separated list of Cisco Unified Communications Managers Cisco Unified Communications Manager clusters and instances of Cisco Unified Communications Manager Express or select them as follows 1 Click EIs The Select CCM CCM Cluster CME dialog box appears 2 In the CCM CCM Cluster CME Selector expand groups and select one or more instances
42. lick and select a menu item to configure tests for the video phones selected on this button report Generating the TelePresence Report Step 1 The TelePresence report shows a list of the TelePresence video phone devices and the Cisco Unified IP Phone 7970 associated with the corresponding TelePresence system Select Reports gt Video Phones gt TelePresence The TelePresence report appears in a new window displaying information for TelePresence video phone devices and the associated Cisco Unified IP Phone 7970 For more information see Understanding Video Phone Reports page 13 38 Table 13 9 TelePresence Report Columns and Buttons Description Action Number The row number starting from 1 Check box Select phones that you would like to e Print Include selected phones in a new window in print friendly format See Phones Report Tool Buttons page 13 13 e Export to a file Include selected phones in a PDF or CSV file See Phones Report Tool Buttons page 13 13 Extn Extension number of the video phone for example 4000 Click the hyperlink to see more details of the video phone see Opening an IP Phone Web Interface page 13 18 User Username obtained using LDAP if you have configured an LDAP server in Operations Manager See Configuring LDAP page 16 43 and Obtaining Usernames from LDAP for IP Phone Reports page 13 18 IP Address IP address of the video phone for example 1
43. lt Select to exclude phones that belong to any Cisco Unified Communications Manager Cisco Unified Communications Manager cluster and Cisco Unified Communications Manager Express in the list box e List box Enter a comma separated list of Cisco Unified Communications Managers Cisco Unified Communications Manager clusters and instances of Cisco Unified Communications Manager Express or select them as follows 1 Click Ir The Select CCM CCM Cluster CME dialog box appears 2 In the CCM CCM Cluster CME Selector expand groups and select one or more instances of the following Cisco Unified Communications Manager Cisco Unified Communications Manager cluster and Cisco Unified Communications Manager Express 3 Click OK The dialog box closes and the Find IP Phones screen displays your selections in the CCM CCM Cluster CME list box Switch pane e Exclude check box Deselected by default Select to exclude phones that are connected to any switch in the list box e List box Enter a comma separated list of switches or select them as follows 1 Click Eis The Inventory Analysis Switch Selection dialog box appears 2 In the Switch Selector expand groups and select switches 3 Click OK The dialog box closes and the Find IP Phones screen displays your selection in the Switch list box SRST Router pane e Exclude check box Deselected by default Select to exclude phones that use any SRST router in the list box e
44. ludes only phones that are configured for SRST e SIP Phones Includes only phones that use Session Initiation Protocol SIP e IP Communicators Includes IP Communicators only e Associated Phones and Phone Details Includes only phones associated with a selected device for example phones connected to a switch or phones registered to Cisco Unified Communications Manager or Cisco Unified Communications Manager Express By default these reports display only these columns Extension User IP Address MAC Address Model Regd CCM Switch Address and Port You can hide these columns and select among additional columns to display See Selecting Columns to Display and to Hide on a Phone Inventory Report page 13 17 Table 13 5 describes all possible columns of data that can appear on these reports For information on how phone counts are displayed in Operations Manager windows see How Are Phone Counts Displayed in Views and Reports page 1 19 I OL 19470 01 User Guide for Cisco Unified Operations Manager gg Chapter13 Generating Audio Phone and Video Phone Reports E Using Audio Phones and Applications Reports Table 13 5 IP Phone Reports Columns and Buttons Description Action Number The row number starting from 1 Check box Select any phones that you would like to e Print Include selected phones in a new window in print friendly format See Phones Report Tool Buttons page 13 13 e Export to a file Incl
45. mation see the following topics e Understanding IP Phone Inventory Reports page 13 11 Launching Tests for Selected Audio Phones When the Launch button is present at the bottom right hand corner of an Audio Phones and Applications report or Video Phones report you can select phones from the report and configure tests on them using one of the available options e SRST Test Select one or more phones See Configuring a Single SRST Test as Needed page 18 9 e Phone Test Select one or more phones See Creating and Running a Phone Test on Demand page 10 13 e Synthetic Test Select one phone only See Creating Synthetic Tests page 9 6 e Phone Status Tests Select one or more phones See Adding a Phone Status Test Using the Create Phone Status Test Page page 8 4 User Guide for Cisco Unified Operations Manager ka OL 19470 01 Chapter 13 Generating Audio Phone and Video Phone Reports Using Audio Phones and Applications Reports W Troubleshooting Tips for Audio Phones and Applications Reports and Video Phones Reports This section includes the following tips e N A or Not Available Appears in Audio Phones and Applications Reports and Video Phone Reports page 13 19 e Cisco Wireless IP Phone 7920 Not Displayed in Audio Phones and Applications Reports page 13 19 e Phones Missing from Audio Phones and Applications Reports page 13 19 N A or Not Available Appears in Audio Phones and Applications Reports and
46. nager e Have made an unsuccessful attempt to register with a Cisco Unified Communications Manager Select Reports gt Audio Phones and Applications gt IP Phone Status Changes gt Suspect The IP Phone Status reports page appears Select the time period 24 hours 30 days from the list and click View If there are any suspect IP phones the Suspect Phone report appears in a new window displaying the information described in the following table Column Description Extension Extension number of the suspect IP phone IP Address IP address of the suspect IP phone MAC Address MAC address of the suspect IP phone Switch Address IP address of the switch to which the suspect IP phone is connected Switch Port Switch port used by the suspect IP phone Indication Indicates the Cisco Unified Communications Manager registration status of the IP phone oL 19470 01 User Guide for Cisco Unified Operations Manager gg Chapter13 Generating Audio Phone and Video Phone Reports E Using Audio Phones and Applications Reports p Tip amp Some IP phones appear marked as Suspect when they are not To correct this make sure that the Cisco Unified Communications Manager is managed by Operations Manager You can check the status of the Cisco Unified Communications Manager on the Device Details report see Viewing Device Details page 16 34 e Ifthe Cisco Unified Communications Manager is
47. nager home page click CiscoWorks in the upper right hand corner of the window The CiscoWorks home page opens 2 Under Common Services select Server gt Admin gt Processes The Process Management page appears displaying process names in a table 3 Locate the PIFserver process in the table select the check box for it and click Start amp Note Alternatively you can bring PIFServer up using the command pdexec PIFServer from the command line Use this approach if for example the web server is down User Guide for Cisco Unified Operations Manager P1334 OL 19470 01 Chapter 13 Generating Audio Phone and Video Phone Reports Using Video Phones Reports W Generating the All Video Phones Lines Report Step 1 Step 2 amp Select Reports gt Video Phones gt All Video Phones Lines The All IP Phones Lines window appears Select Video Phones from the list and click View The All Video Phones Lines report appears displaying the information described in Understanding Video Phone Reports page 13 38 Note You can also generate the All Video Phones Lines from the Monitoring Dashboard tab by selecting Click to View All Phones in the Video Phone Status pane Understanding the All Video Phones Lines Report The All Video Phones Lines report lists video phones that match the criteria that you entered By default these reports display only these columns Extension User IP Address MAC Address Model
48. new window displaying information for the SRST configuration only For more information see Understanding Video Phone Reports page 13 38 Generating the SIP Video Phones Report The SIP Video Phones report shows a list of SIP video phones Step1 Select Reports gt Video Phones gt SIP Video Phones The SIP Phones report appears in a new window displaying information for SIP video phones only For more information see Understanding Video Phone Reports page 13 38 Understanding Video Phone Reports Table 13 5 describes the data displayed in the following reports e Inventory Analysis Includes phones that match criteria that you specify e All Video Phones Lines Includes all video phones including video phones that are configured for SRST Note You can filter the All Video Phones Lines report to include only the phones that you want to see e SRST Video Phones Includes only phones that are configured for SRST e SIP Video Phones Includes only SIP video phones By default these reports display only these columns Extension User IP Address MAC Address Model Regd CCM Switch Address and Port You can hide these columns and select among additional columns to display See Selecting Columns to Display and to Hide on a Phone Inventory Report page 13 17 Table 13 10 describes all possible columns of data that can appear on the reports User Guide for Cisco Unified Operations Manager ka OL 19470 01
49. ng on the phone Note This information is obtained by phone polling See Understanding Phone Polling page 13 28 Load ID Identifier of the factory installed load running on the phone Note This information is obtained by phone polling See Understanding Phone Polling page 13 28 Step4 To display the information in print friendly format in a new browser window click Print print the information using the browser print function Step5 If search results include more than one phone view them by clicking Next or Prev For more information see the following topics e Launching Tests for Selected Audio Phones page 13 18 e Opening an IP Phone Web Interface page 13 18 e Obtaining Usernames from LDAP for IP Phone Reports page 13 18 e Troubleshooting Tips for Audio Phones and Applications Reports and Video Phones Reports page 13 19 Generating the Inventory Analysis Report Use Inventory Analysis to search for IP phones in your network and display them in a report Before You Begin Inventory Analysis searches for phones using e An implicit or within each field If you enter more than one value in a field Inventory Analysis searches for phones that match any value that you entered e An implicit and for all fields If you enter values in more than one field Inventory Analysis searches for phones that match at least one value from each field I OL 19470 01 User Guide for Cisco Unified Opera
50. o Phones and Applications Reports Step 3 b Then select one of the following e is exactly e begins with e contains e ends with c Enter a value Click View The IP Phone Details dialog box appears displaying the information described in the following table Table 13 1 IP Phone Details Row Description Extension Extension number of the IP phone for example 4000 Click the hyperlink to open the web interface on the IP phone see Opening an IP Phone Web Interface page 13 18 IP Address IP address of the IP phone for example 10 76 38 65 Click the hyperlink to see more details of the IP phone see Using Audio Phones and Applications Reports page 13 1 MAC Address MAC address of the IP phone for example 003094c40454 or 00 30 94 c4 04 54 Click the hyperlink to open the web interface on the IP phone see Using Audio Phones and Applications Reports page 13 1 CCM Address Address of the Cisco Unified Communications Manager CCM with which the IP phone is registered for example 10 76 38 70 Switch Address IP address of the switch to which the IP phone is connected for example 10 76 29 162 Switch Name Switch to which the IP phone is connected Switch Port Switch port to which the IP phone is connected for example Fa0 12 Port Status Status of the switch port to which the IP phone is connected up or down IP Phone Outage Status Cisco Unified Communic
51. of the following Cisco Unified Communications Manager Cisco Unified Communications Manager cluster and Cisco Unified Communications Manager Express 3 Click OK Switch pane Exclude check box Deselected by default Select to exclude phones that are connected to any switch in the list box List box Enter a comma separated list of switches or select them as follows 1 Click Er The Inventory Analysis Switch Selection dialog box appears 2 In the Switch Selector expand groups and select switches 3 Click OK SRST Router pane Exclude check box Deselected by default Select to exclude phones that use any SRST router in the list box List box Enter a comma separated list of switches or select them as follows 1 Click Er The Inventory Analysis Router Selection dialog box appears 2 In the Router Selector expand groups and select routers 3 Click OK Step2 Click OK The filter dialog box closes and the video phone report refreshes For more information see Understanding IP Phone Inventory Reports page 13 11 You might not be able to see the list of Cisco Unified Communications Managers or switches in the popup window that appears when you click EH This occurs when the PIFServer process is down Do the following e Check the status of PIFServer by using the command pdshow PIFServer from the command line e If PIFServer is down use the Common Services start function To do this
52. on when present A filter dialog box opens amp Note Filtering is performed using e An implicit or within each field If you enter more than one value in a field phones that match any value are included in the report e An implicit and for all fields If you enter values in more than one field phones that match at least one value from each field are included in the report after filtering User Guide for Cisco Unified Operations Manager ka OL 19470 01 Chapter13 Generating Audio Phone and Video Phone Reports Using Video Phones Reports W For example if you enter two phone models such as 7910 and 7935 in the Video Phone Model field the report that results includes all phones of these models If in addition you enter a VLAN ID anda switch the report is filtered to include only phones of the models specified that are connected to the switch and in the VLAN that you selected Step 1 Enter values in one or more fields described in the following table GUI Element Description Action Find Video Phones From left to right where list boxes and e Select one of the following field Extension number IP Address MAC Address e Then select one of the following is exactly begins with contains ends with e Enter a value VLAN Name field Enter the name of the VLAN VLAN ID field Enter the VLAN ID Video Phone Status Select one radio buttons e Registered e Unreg
53. one difference into account when you generate and view Phone Status Changes reports Tip If the audit date and time on the Operations Manager system is inconsistent with those shown in the IP Phone Outage Status or Video Phone Status Changes report make sure that all Cisco Unified Communications Managers in the network are set to synchronize User Guide for Cisco Unified Operations Manager P1320 OL 19470 01 Chapter 13 Generating Audio Phone and Video Phone Reports Using Audio Phones and Applications Reports W Tracking Phone Outage Status when a Cisco Unified Communications Manager Is Down If a Cisco Unified Communications Manager that is configured with a backup goes down audio phones and video phones fail over to the backup Cisco Unified Communications Manager Operations Manager stores audit records for the phones that register with the backup and these status changes are included in IP Phone Outage Status and Video Phone Status Changes reports Operations Manager does not store audit records in the following cases e An entire Cisco Unified Communications Manager cluster goes down e A Cisco Unified Communications Manager for which a backup is not configured goes down Therefore status changes for the phones registered to Cisco Unified Communications Managers in these situations are not included in IP Phone Outage Status and Video Phone Status Changes reports Note During the time that Cisco Unified Communica
54. ote Site Telephony SRST only See Generating the SRST Video Phones Report page 13 38 amp Note Video phones that are configured for SRST are also included in the All Video Phones Lines report and can be included in the Inventory Analysis report SIP Video Phones Use the SIP Video Phones report to view data for all SIP video phones that Operations Manager is monitoring See Generating the SRST Video Phones Report page 13 38 When a web interface is accessible for a video phone you can open it from most video phone reports by clicking the hyperlink for one of the following Extension number MAC address Video phone IP address For more information see Opening an IP Phone Web Interface page 13 18 Video Phone Status Changes reports Provide data for video phones that have undergone a status change during the previous 1 to 30 days Video Phone Move Use the Video Phone Move report to view data for phones that have been connected to a different switch or switch port or that have registered to a different Cisco Unified Communications Manager See Using the Video Phone Move Report page 13 43 Video Phone Audit Use the Video Phone Audit report to obtain a summary of changes including data for phones that have moved been removed undergone an extension number change appeared in inventory with a duplicate MAC or IP address or become suspect See Using the IP Phone Audit Report page 13 22 Removed Video Phone
55. ou can bring PIFServer up using the command pdexec PIFServer from the command line Use this approach if for example the web server is down Selecting Columns to Display and to Hide on a Phone Inventory Report Step 1 Step 2 Step 3 Step 4 By default phone reports display these columns of data e Extension e User e IP Address e MAC Address e Model e Regd e CCM e Switch Address e Port For definitions see Understanding IP Phone Inventory Reports page 13 11 Use this procedure to hide any of the default columns and select among additional columns of data to display In the upper right corner of a phone report click the Tools button BY A column selector dialog box appears To hide a column place it on the Hidden Column s list a Select the column by name from the Displayed Column s list b Click the lt Remove lt lt button The column name appears on the Hidden Column s list S Note To select adjacent columns hold down the Shift key To select columns that are not adjacent hold down the Ctrl key To display a column place it on the Displayed Column s list a Select the column by name from the Hidden Column s list b Click the lt Add lt lt button The column name appears on the Displayed Column s list Click Update The report window refreshes displaying only columns from the Displayed Column s list I OL 19470 01 User Guide for Cisco Unified Operations Manager j Cha
56. pter13 Generating Audio Phone and Video Phone Reports E Using Audio Phones and Applications Reports amp Note Your selections do not affect other users and will remain in effect for this report until you log out of Operations Manager or until you change your selections Opening an IP Phone Web Interface You can open an IP phone web interface from an Audio Phones and Applications report or a Video Phones report by clicking one of these hyperlinks when available e Extension number e IP address e MAC address Another window opens with information directly from the phone including network configuration details device port and Ethernet information for the specified IP phone Obtaining Usernames from LDAP for IP Phone Reports Operations Manager can supply usernames on audio phone and video phone reports from a corporate LDAP server when the LDAP server is e Configured with information for all users e Nota secure LDAP server does not use SSL authentication e Added to Operations Manager with the correct credentials and appropriate telephone number The telephone number can be a phone number or a phone MAC address depending on the LDAP configuration Usernames are updated in Operations Manager when IP phone discovery runs IP phone discovery obtains users in the corporate directory that have the telephoneNumber attribute and correlates data for them with information in Cisco Unified Communications Manager For more infor
57. r Cisco Unified Communications Manager Cluster and Cisco Unified Communications Manager Express 3 Click OK The dialog box closes and the Find IP Phones screen displays your selections in the CCM CCM Cluster CME list box Switch pane Exclude check box Deselected by default Select to exclude phones that are connected to any switch in the list box List box Enter a comma separated list of switches or select them as follows 1 Click FH The Inventory Analysis Switch Selection dialog box appears 2 In the Switch Selector expand groups and select switches 3 Click OK The dialog box closes and the Find IP Phones screen displays your selection in the Switch list box SRST Router pane Exclude check box Deselected by default Select to exclude phones that use any SRST router in the list box List box Enter a comma separated list of routers or select them as follows 1 Click EIs The Inventory Analysis Router Selection dialog box appears 2 In the Router Selector expand groups and select routers 3 Click OK The dialog box closes and the Find IP Phones screen displays your selection in the Router list box I OL 19470 01 User Guide for Cisco Unified Operations Manager gg Chapter13 Generating Audio Phone and Video Phone Reports E Using Audio Phones and Applications Reports Step3 Click View The Inventory Analysis Report appears in another window See Understanding IP Phone Inven
58. red with a Cisco Unified Communications Manager or all video phones connected to a switch use the Inventory Analysis report see Generating the Inventory Analysis Report page 13 5 Step1 Select Reports gt Video Phones gt Search The Find Video Phones page appears Step2 In the Find Video Phones Where pane a Select one of the following e Extension number e IP address e MAC address b Then select one of the following e is exactly e begins with e contains e ends with c Enter a value User Guide for Cisco Unified Operations Manager ka OL 19470 01 Chapter 13 Generating Audio Phone and Video Phone Reports Using Video Phones Reports Step3 Click View The Video Phone Details dialog box appears displaying the information described in the following table Table 13 7 Video Phone Details Row Description Extension Extension number of the video phone for example 4000 Click the hyperlink to open the web interface on the video phone see Opening an IP Phone Web Interface page 13 18 IP Address IP address of the video phone for example 10 76 38 65 Click the hyperlink to see more details of the video phone see Opening an IP Phone Web Interface page 13 18 MAC Address MAC address of the video phone for example 003094c40454 or 00 30 94 c4 04 54 Click the hyperlink to open the web interface on the video phone see Opening an IP Phone Web Interface page 13 18 CCM Address Address of the Cisco Un
59. rk For example this report shows you the IP phones that have been added to or deleted from your network or IP phone Outage status Phone status changes occur for instance when a phone becomes unregistered with the Cisco Unified Communications Manager You can see what has changed within the last 30 days Audits are maintained in the database for a period of 30 days after which they are purged Information for the IP Phone Audit report is gathered by IP Phone Movement Tracking see Understanding IP Phone Movement Tracking page 13 28 IP Phone Movement Tracking runs every 5 minutes so you can run the IP Phone Audit report and obtain fresh data about once every 5 minutes This interval is not configurable User Guide for Cisco Unified Operations Manager P1322 OL 19470 01 Chapter 13 Generating Audio Phone and Video Phone Reports Step 1 Step 2 amp Using Audio Phones and Applications Reports W Select Reports gt Audio Phones and Applications gt IP Phone Outage Status gt IP Phone Audit The IP Phone Status reports page appears Select the time period 24 hours 30 days from the list and click View The IP Phone Audit report appears displaying the information described in the following table Column Description Extension Extension number of the IP phone IP Address IP address of the IP phone MAC Address MAC address of the IP phone CCM CME Address Cisco Unified Communications Manager or C
60. rs in a new window displaying the information described in the following table Column Description Extension Extension number of the video phone IP Address IP address of the video phone MAC Address MAC address of the video phone CCM Address Cisco Unified Communications Manager address Switch Address IP address of the switch to which the video phone was previously connected Switch Port Switch port to which the video phone was previously connected Time Time that Operations Manager determined that the extension number changed User Guide for Cisco Unified Operations Manager ka OL 19470 01 Chapter13 Generating Audio Phone and Video Phone Reports Viewing Other Reports Hi Exporting Video Phone Status Changes Reports Use this procedure to enable Operations Manager to generate Video Phone Status Changes reports once every 24 hours and store them on the Operations Manager system in comma separated values CSV and PDF formats The creation date and time are used to name the report files The filename format is typeofreport_date_time filetype amp Note Operations Manager does not automatically purge these report files You must remove them manually Step 1 Select Reports gt Video Phones gt Export The automatically Export 24 Hour Video Phone Status Reports page appears displaying the information described in the following table GUI Element Description A
61. s Cisco Unified Communications Manager address Device Type Type of the device Device Description Description of the device Generating the All ATA Devices Report The All ATA Devices report lists all Advanced Technology Attachment ATA devices registered with the Cisco Unified Communications Manager that Operations Manager monitors Step 1 Select Reports gt Audio Phones and Applications gt All ATA Devices The All ATA Devices report appears in a new window displaying information for all ATA devices only For more information see Generating IP Phone Inventory Reports page 13 3 Table 13 3 All ATA Devices Report Columns and Buttons Description Action Device Name Name of the ATA device Device Type ATA device type CCM Name Name of the Cisco Unified Communications Manager Generating the Cisco 1040 Sensors Report The Cisco 1040 Sensors report lists all Cisco 1040 Sensors connected to the switches that Operations Manager monitors Step 1 Select Reports gt Audio Phones and Applications gt Cisco 1040 Sensors The Cisco 1040 Sensors report appears in a new window displaying information for Cisco 1040 Sensors only For more information see Generating IP Phone Inventory Reports page 13 3 User Guide for Cisco Unified Operations Manager kau OL 19470 01 Chapter 13 Generating Audio Phone and Video Phone Reports Using Audio Phones and Applications Reports W
62. s p Column Description Extension Extension number of the IP phone The Extension column has two subcolumns Old and New e Old Extension number of the IP phone before it was moved e New Extension number of the IP phone after it was moved IP Address IP address of the IP phone MAC Address MAC address of the IP phone CCM Address Cisco Unified Communications Manager address The CCM Address column has two subcolumns e Old CCM address of the IP phone before it was moved e New CCM address of the IP phone after it was moved Switch Address IP address of the switch to which the IP phone is connected The Switch Address column has two subcolumns e Old Switch address used by the IP phone before it was moved e New Switch address used by the IP phone after it was moved Switch Port Switch port used by the IP phone The Switch Port column has two subcolumns e Old Switch port used by the IP phone before it was moved e New Switch port used by the IP phone after it was moved Time Stamp Reflects the date and time that Operations Manager detected the IP phone move Tip Phones that have moved and do not run Cisco Discovery Protocol CDP do not appear in this report For example 30VIP and 12SP do not run CDP you will not see move entries for them Using the IP Phone Audit Report The IP Phone Audit report shows the changes that have occurred in the managed IP phone netwo
63. s See Using the Removed Video Phones Report page 13 45 Extension Number Change See Using the Video Phone Extension Number Changes Report page 13 46 I OL 19470 01 User Guide for Cisco Unified Operations Manager gg Chapter13 Generating Audio Phone and Video Phone Reports E Using Video Phones Reports For more information see Using Video Phone Status Changes Reports page 13 43 Understanding the Time Period Covered by Phone Status Changes Reports page 13 20 Tracking Phone Outage Status when a Cisco Unified Communications Manager Is Down page 13 21 Generating Video Phone Inventory Reports This topic includes the following e Searching for Video Phones page 13 30 e Generating the Video Phone Inventory Analysis Report page 13 32 e Understanding the All Video Phones Lines Report page 13 35 e Generating the All Video Phones Lines Report page 13 35 e Generating the TelePresence Report page 13 37 e Generating the SRST Video Phones Report page 13 38 e Generating the SIP Video Phones Report page 13 38 Searching for Video Phones Use Search to find one or only a few video phones in your network Search displays information for one phone at a time you can page back and forth to view information for each phone when multiple phones are found You can search for phones using all or part of an extension number IP address or MAC address When you want to find many phones for example all video phones registe
64. s occur for instance when a phone becomes unregistered with the Cisco Unified Communications Manager You can see what has changed within the last 30 days Audits are maintained in the database for a period of 30 days after which they are purged Information for the Video Phone Audit report is gathered by IP Phone Movement Tracking see Understanding IP Phone Movement Tracking page 13 28 IP Phone Movement Tracking runs every 5 minutes so you can run the Video Phone Audit Detail report and obtain fresh data about once every 5 minutes This interval is not configurable Select Reports gt Video Phones gt Video Phone Audit The Video Phone Status Reports page appears User Guide for Cisco Unified Operations Manager kag OL 19470 01 Chapter 13 Generating Audio Phone and Video Phone Reports Step 2 Using Video Phones Reports W Select the time period 24 hours 30 days from the list and click View The Video Phone Audit report appears displaying the information described in the following table Column Description Extension Extension number of the video phone IP Address IP address of the video phone MAC Address MAC address of the video phone CCM CME Address Cisco Unified Communications Manager or Cisco Unified Communications Manager Express address Switch Address IP address of the switch to which the video phone is connected Switch Port Switch port used by the video phone
65. switch or switch port Duplicate IP address or MAC address Using the Duplicate MAC IP Address Report page 13 26 Extension number change Using the Extension Number Changes Report page 13 24 Registration with Cisco Unified Communications Manager e Registered to a different Cisco Using the IP Phone Move Report page 13 21 Unified Communications Manager Using the Suspect Phone Report page 13 25 e Not registered e Attempted to register and failed Removed Using the Removed IP Phones Report page 13 23 Understanding the Time Period Covered by Phone Status Changes Reports When you generate an IP Phone Outage Status or Video Phone Status Changes report your results can be affected by the time zones in which each of following resides e Your client system Operations Manager calculates the time period previous 24 hours through previous 7 to 30 days depending on the report for Phone Status Changes reports based on the date and time on your client system e Operations Manager system Operations Manager records some audits such as extension number changes based on the time that the change is detected on the Operations Manager system e Cisco Unified Communications Manager Operations Manager records some audits such as phone moves based on the time on Cisco Unified Communications Manager that changes were detected If any of these systems is not in the same time zone as your system you must take the time z
66. this field Edit the entries in the field directly or select from a list of phone models as follows 1 Click EH The Select Video Phone Models list appears 2 Select the desired video phone models from the list Use the Control key or the Shift key to select more than one video phone model from the list 3 Click OK CCM CCM Cluster Exclude check box Deselected by default Select to exclude phones that CME pane belong to any Cisco Unified Communications Manager Cisco Unified Communications Manager cluster and Cisco Unified Communications Manager Express in the list box e List box Enter a comma separated list of Cisco Unified Communications Managers Cisco Unified Communications Manager clusters and instances of Cisco Unified Communications Manager Express or select them as follows 1 Click Ir The Select CCM CCM Cluster CME dialog box appears 2 In the CCM CCM Cluster CME Selector expand groups and select one or more of the following Cisco Unified Communications Manager Cisco Unified Communications Manager Cluster and Cisco Unified Communications Manager Express 3 Click OK The dialog box closes and the Find Video Phones screen displays your selections in the CCM CCM Cluster CME list box I OL 19470 01 User Guide for Cisco Unified Operations Manager gg Chapter13 Generating Audio Phone and Video Phone Reports E Using Video Phones Reports GUI Element Description Action Switch pane e
67. tions Manager gg Chapter13 Generating Audio Phone and Video Phone Reports E Using Audio Phones and Applications Reports Step 1 Step 2 For example if you enter two phone models such as 7910 and 7935 in the IP Phone Model field the Inventory Analysis report that results includes all phones of these models If in addition you enter a VLAN ID and a switch Inventory Analysis searches for phones that meet all these criteria the report that results includes only phones of the models specified that are connected to the switch and in the VLAN that you selected Select Reports gt Audio Phones and Applications gt Inventory Analysis The Find IP Phones page appears Enter values in one or more fields described in the following table GUI Element Description Action Find IP Phones Where list boxes and field From left to right e Select one of the following Extension number IP Address MAC Address e Select one of the following is exactly begins with contains ends with e Enter a value VLAN Name field Enter the name of the VLAN VLAN ID field Enter the VLAN ID IP Phone Outage status radio buttons Select one e Registered e Unregistered e All Registered and unregistered phones SRST radio buttons Select one e SRST Configured to fail over to an SRST router in case of a WAN link failure e Non SRST Not configured for SRST e All SRST and non SRS
68. tions Manager is down affected phones are listed on the IP Phone Outage Status Monitoring Dashboard where they remain for a minimum of 24 hours See Getting Phone Alert Details page 5 4 Using the IP Phone Move Report amp The IP Phone Move report displays IP phones that have moved including details about the phone before and after the move The IP Phone Move report shows the time at which the IP phone move was detected and not the time at which the move occurred Information for the IP Phone Move report is gathered every 5 minutes by IP Phone Movement Tracking see Understanding IP Phone Movement Tracking page 13 28 IP Phone Movement Tracking checks all the switches and Cisco Unified Communications Managers identifies the list of changes and generates the data on IP phone moves Note Step 1 Step 2 You obtain fresh data for the IP Phone Move report about once every 5 minutes Close the report and regenerate it to refresh the data Select Reports gt Audio Phones and Applications gt IP Phone Status Changes gt IP Phone Move The IP Phone Status reports page appears Select the time period 24 hours 30 days from the list and click View The IP Phone Move report appears displaying the information described in the following table I OL 19470 01 User Guide for Cisco Unified Operations Manager j Chapter 13 Generating Audio Phone and Video Phone Reports E Using Audio Phones and Applications Report
69. tory Reports page 13 11 You might not be able to see the list of Cisco Unified Communications Manager or switches in the popup window that appears when you click Er This occurs when the PIFServer process is down Do the following e Check the status of PIFServer by using the command pdshow PIFServer from the command line e If PIFServer is down use the Common Services start function To do this 1 From the Operations Manager home page click CiscoWorks in the upper right hand corner of the window The CiscoWorks home page opens 2 Under Common Services select Server gt Admin gt Processes The Process Management page appears displaying process names in a table 3 Locate the PIFServer process in the table select the check box for it and click Start amp Note Alternatively you can bring PIFServer up using the command pdexec PIFServer from the command line Use this approach if for example the web server is down Generating the All IP Phones Lines Report Step1 Select Reports gt Audio Phones and Applications gt Audio Phones Lines The Audio Phones Lines window appears Step2 Select Audio Phones from the list and click View The Audio Phones Lines report appears displaying the information described in amp Note You can also generate the All IP Phones Lines from the Monitoring Dashboard tab by selecting Click to View All Phones in the IP Phone Outage Status pane Generating the SRST IP Phones R
70. ude selected phones in a PDF or CSV file See Phones Report Tool Buttons page 13 13 e Launch a test on Include selected phones in tests that you create from the Launch button when it is present at the bottom of the report See Launching Tests for Selected Audio Phones page 13 18 Extn Extension number of the IP phone for example 4000 Click the hyperlink to see more details of the IP phone see Opening an IP Phone Web Interface page 13 18 User Username obtained using LDAP if you have configured an LDAP server in Operations Manager See Configuring LDAP page 16 43 and Obtaining Usernames from LDAP for IP Phone Reports page 13 18 IP Address IP address of the IP phone for example 10 76 38 65 Click the hyperlink to see more details of the IP phone see Opening an IP Phone Web Interface page 13 18 MAC Address MAC address of the IP phone for example 003094c40454 or 00 30 94 c4 04 54 Click the hyperlink to see more details of the IP phone see Opening an IP Phone Web Interface page 13 18 Model Model number of the IP phone for example 7902 7905 7910 7912 7920 7935 7940 7960 or 7970 Protocol Protocol the phone is using to communicate with Cisco Unified Communications Manager or Cisco Unified Communications Manager Express Note Only SCCP and SIP phones will be discovered H 323 and MGCP protocols are not currently supported Regd Registration status of the IP phone with respect to
71. umber of the video phone after it was moved IP Address IP address of the video phone MAC Address MAC address of the video phone CCM Address Cisco Unified Communications Manager address The CCM Address column has two subcolumns e Old CCM address of the video phone before it was moved e New CCM address of the video phone after it was moved Switch Address IP address of the switch to which the video phone is connected The Switch Address column has two subcolumns e Old Switch address used by the video phone before it was moved e New Switch address used by the video phone after it was moved Switch Port Switch port used by the video phone The Switch Port column has two subcolumns e Old Switch port used by the video phone before it was moved e New Switch port used by the video phone after it was moved Time Stamp Reflects the date and time that Operations Manager detected the video phone move Tip Phones that have moved and do not run Cisco Discovery Protocol CDP do not appear in this report For example 30VIP and 12SP do not run CDP you will not see move entries for them Using the Video Phone Audit Report Step 1 The Video Phone Audit report shows the changes that have occurred in the managed video phone network For example this report shows you the video phones that have been added to or deleted from your network or changes in video phone status Phone status change
72. uter Telephony Interface CTI device applications registered with the Cisco Unified Communications Manager that Operations Manager monitors The following applications are registered to the Cisco Unified Communications Manager as CTI devices or CTI ports e Cisco IP Communicators e Cisco Personal Assistant e Cisco Customer Response Applications e Cisco IP Contact Center e Cisco Emergency Responder Step1 Select Reports gt Audio Phones and Applications gt All CTI Applications The All CTI Applications Report appears displaying the information described in the following table User Guide for Cisco Unified Operations Manager oL 19470 01 EEN Chapter 13 Generating Audio Phone and Video Phone Reports E Using Audio Phones and Applications Reports Table 13 2 All CTI Applications Report Column Description Extension Extension of the CTI Application CTI Port CTI Route Point Application Information The defined name of the CTI application as reported by the Cisco Unified Communications Manager If the application is not registered in CTI this field displays Not supported Registered Whether or not the CTI Application is registered with the Cisco Unified Communications Manager Yes or No IP Address e IP address of the CTI application in case the application is a CTI port e IP address of the Cisco Unified Communications Manager in case the application is a CTI Route Point CCM Addres

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