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Cisco Systems OL-10984-01 User's Manual

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1. CHAPTER Working With Recent Communications Recent Communications topics include e About Recent Communications page 8 1 e Working With the Recent Communications List and Its Entries page 8 2 e Accessing Voice Mail page 8 4 About Recent Communications Your call history appears in the Recent Communications pane so you can easily see and return calls and listen to voice mail The Recent Communication pane lists all voice mail messages you have received and up to 50 received initiated or missed calls New voice mail messages appear in the list within one minute Unread communications appear in bold text Icons for unread communications may also appear in color Calls that you make or receive while using your Cisco Unified IP Phone only appear in the Recent Communications list if Cisco Unified Personal Communicator is running Calls that you make using your desk phone appear only if you have set the active phone to Desk Phone Voice mail appears regardless If you log on from different computers only the communications that occur while you are logged into a particular computer appear in the recent communications list on that computer OL 10984 01 User Guide for Cisco Unified Personal Communicator for Macintosh Release 1 1 m Chapter8 Working With Recent Communications E Working With the Recent Communications List and Its Entries Working With the Recent Communications List and Its Entries To Do This
2. Working With Video Conversations In Progress Information about audio conversations in progress applies also to video calls See the Working With Conversations In Progress section on page 2 9 By default your image appears as a picture in picture inside the larger window that shows the image of the other person User Guide for Cisco Unified Personal Communicator for Macintosh Release 1 1 OL 10984 01 Removing Video froma Conversation W A pulsating video icon in the conversation window indicates that your video image is being transmitted To Do This Do This Move your own image to a different corner of the window Click and drag the picture in picture to the location you want it It will snap to a corner Make your picture in picture image smaller or larger Control click your image and choose a size View your image in a separate window Control click the image and choose Detach Preview Move your separate image back to the picture in picture window Click the x in the title bar of your separate image to close the window Removing Video from a Conversation If you are in an audio and video conversation you can return the conversation to audio only without ending the conversation Use one of the following methods e Make sure the conversation window is active then choose Conversation gt Add Remove Video e Jn the active conversation window click the Act
3. Solution The other person may not have a video camera or may have declined to add video to the conversation Problem Video is slow or of poor quality or does not appear Solution Try the following e If you are running on battery power plug in the AC adaptor e Click the Help menu and make sure there is no check mark beside Enable Detailed Logging For more information see Enabling Detailed Logging section on page 10 9 User Guide for Cisco Unified Personal Communicator for Macintosh Release 1 1 E OL 10984 01 Chapter 10 Troubleshooting Problems with Web Conferencing Wl Problems with Web Conferencing Problem I cannot add web conferencing Or when I click the button to start a web conference I see an error message Solution Possible solutions include e You may not have correctly specified your Cisco Unified MeetingPlace Express account information See the Setting Up Voice Mail and Web Conferencing section on page 9 2 If you do not know your username and password contact your system administrator e You may need to have a profile account in Cisco Unified MeetingPlace Express Contact your system administrator Problem I have lost connection to the web conference Solution Click the Rejoin Conference button in the conversation window Problem Some participants in the conversation do not see the web conferencing window Solution Possible solutions include e Participants who are no
4. To remove a nickname follow one of the steps to add a nickname then e Click Clear Delete contacts See the Deleting Contacts from the Contact List section on page 7 5 Searching for Contacts Step 1 Step 2 Step 3 Step 4 You can search your corporate directory for a contact that matches your criteria Procedure Enter your search criteria in the field in the search pane Enter part or all of a full name first name last name nickname user ID or phone number Searches are not case sensitive and the letters you enter can appear in any position in the name For example if you search for and you find Anderson and Cassandra Username is often the part of the e mail address that precedes the sign Press the lt Enter gt key Optional To stop the search click the x button To work with the results you found see the Working With Search Results section on page 7 4 I OL 10984 01 User Guide for Cisco Unified Personal Communicator for Macintosh Release 1 1 m Chapter7 Managing Contacts Hs Working With Contacts Working With Search Results To Do This Do This Sort the list of found results Click a column heading in the Search pane Click again to reverse the sort order Change the view of the pane See the Changing the View of the Console and Its Panes section on page 1 9 Clear the list of Search results Click the x button in
5. Do This Identify the communication type of an entry The first column in the Recent Communications pane shows the type of communication To identify the icons see the About Recent Communications Items section on page 8 3 e Show only one type of communication e View all recent communications e From the pop up menu in the Recent pane choose an option e Choose Recent gt Display and choose an option Sort the list Click any column heading to sort by that heading Click again to reverse the sort order View details about an entry e Hover your mouse pointer over an entry e Choose File gt Get Info e Control click an entry in the Recent Communications list and choose Get Info Mark entries unread e Control click an entry and choose Mark Recent Item Unread e Click an entry and choose Recent gt Mark Item as Unread e View details about the entry Then choose Actions gt Mark Unread Add an entry to your Contacts list See the Adding Contacts to Groups section on page 7 6 User Guide for Cisco Unified Personal Communicator for Macintosh Release 1 1 OL 10984 01 Chapter8 Working With Recent Communications Working With the Recent Communications List and Its Entries W To Do This Do This Delete entries To mark an entry for deletion e Control click an entry and choose Delete Recent Item e Click an entry and choose Recent gt De
6. This library is free software you can redistribute it and or modify it under the terms of the GNU Library General Public License as published by the Free Software Foundation either version 2 of the License or at your option any later version This library is distributed in the hope that it will be useful but WITHOUT ANY WARRANTY without even the implied warranty of MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE See the GNU Library General Public License for more details You should have received a copy of the GNU Library General Public License along with this library if not write to the Free Software Foundation Inc 59 Temple Place Suite 330 Boston MA 02111 1307 USA iLBC Full Copyright Statement Copyright C The Internet Society 2004 This document is subject to the rights licenses and restrictions contained in BCP 78 and except as set forth therein the authors retain all their rights This document and the information contained herein are provided on an AS IS basis and THE CONTRIBUTOR THE ORGANIZATION HE SHE REPRESENTS OR IS SPONSORED BY IF ANY THE INTERNET SOCIETY AND THE INTERNET ENGINEERING TASK FORCE DISCLAIM ALL WARRANTIES EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO ANY WARRANTY THAT THE USE OF THE INFORMATION HEREIN WILL NOT INFRINGE ANY RIGHTS OR ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Intellectual Property The IETF takes no position regarding the validity or
7. working with 7 2 conversation active 5 2 identifying participants 2 11 conversations about 2 1 ending 2 13 multiple 2 9 5 1 merging 5 2 options during 2 9 starting 2 2 2 6 troubleshooting 10 3 10 4 starting video 3 3 topics 2 1 troubleshooting 10 4 conversation window 2 13 GL 1 CrashReporter 10 8 D deleting contacts 7 3 recent communications 8 3 See also Undeleting recent communications desk phone 1 2 1 11 2 2 2 8 2 11 2 13 3 2 9 5 9 6 10 2 10 7 GL 1 User Guide for Cisco Unified Personal Communicator for Macintosh Release 1 1 OL 10984 01 See also soft phone Detach Preview 3 5 dial pad GL 1 hiding 2 7 using to enter selections or passwords during calls 2 10 using to make acall 2 6 directory 2 3 7 1 7 3 dock Cisco Unified Personal Communicator 1 9 documentation 1 11 4 3 documents sharing 4 1 e mail sending 4 2 6 1 e mail address specifying your preferred 9 8 Extension Mobility 9 6 F features 1 2 G getting started 1 11 groups See Contacts Index W H headset 1 4 help 1 11 4 3 hold putting calls on 2 9 2 12 retrieving calls from 2 12 idle reachability 2 5 installing 1 3 1 5 troubleshooting 10 2 L launching 1 4 1 6 log files 10 9 Macintosh 10 8 logging in 1 6 automating 9 4 canceling automated login 9 5 for the first time 1 5 troubleshooting 10 2 I OL 10984 01 User Guide for Cisco Unifie
8. OR IMPLIED INCLUDING WITHOUT LIMITATION THOSE OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING USAGE OR TRADE PRACTICE IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT SPECIAL CONSEQUENTIAL OR INCIDENTAL DAMAGES INCLUDING WITHOUT LIMITATION LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL EVEN IF CISCO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES Required Notices H 263 UB VIDEO INC IS THE LICENSOR OF THE UB VIDEO H 263 PROFILE 3 CODEC ANNEXES I J K AND T H 264 PORTIONS OF THE H 264 CODEC WERE PROVIDED BY VANGUARD SOFTWARE SOLUTIONS INC 1995 2005 ALL RIGHTS RESERVED THIS PRODUCT IS LICENSED UNDER THE AVC PATENT PORTFOLIO LICENSE FOR THE PERSONAL AND NON COMMERCIAL USE OF A CONSUMER TO i ENCODE VIDEO IN COMPLIANCE WITH THE AVC STANDARD AVC VIDEO AND OR ii DECODE AVC VIDEO THAT WAS ENCODED BY A CONSUMER ENGAGED IN A PERSONAL AND NON COMMERCIAL ACTIVITY AND OR WAS OBTAINED FROM A VIDEO PROVIDER LICENSED TO PROVIDE AVC VIDEO NO LICENSE IS GRANTED OR SHALL BE IMPLIED FOR ANY OTHER USE ADDITIONAL INFORMATION MAY BE OBTAINED FROM MPEG LA L L C SEE HTTP WWW MPEGLA COM resiprocate dum http www resiprocate org The Vovida Software License v 1 0 Copyright c 2000 Vovida Networks Inc All rights reserved Redistribution and use in source and binary forms with or
9. See the Setting Up Voice Mail and Web Conferencing section on page 9 2 In the active conversation window do one of the following e Click the Action button then choose Start Stop Web Conferencing e Make sure the conversation window is active then choose Conversation gt Start Web Conferencing A web conferencing window will open on the screen of all conversation participants who are using Cisco Unified Personal Communicator If you see a window asking if you can close the window click Yes This closes an unneeded auxiliary window If some participants in the conversation are not using Cisco Unified Personal Communicator see the Adding Participants to Web Conferencing Sessions section on page 4 2 If additional participants join the conversation and they do not see the web conference use the procedure in Step 5 to allow them to join the web conference For more information about web conferencing see the table in the Working With Web Conferencing Sessions In Progress section on page 4 3 Adding Participants to Web Conferencing Sessions Participants in the conversation who are using Cisco Unified Personal Communicator join the web conference automatically If some participants in the conversation are not using Cisco Unified Personal Communicator you must perform the following procedure in order for those participants to join the web conference User Guide for Cisco Unified Personal Communicator for Ma
10. User Guide for Cisco Unified Personal Communicator for Macintosh Release 1 1 7 Chapter1 Introducing Cisco Unified Personal Communicator E Uninstalling Uninstalling Step 1 Step 2 Step 3 Procedure Quit Cisco Unified Personal Communicator Move the following items to the trash This Item In this Folder The Cisco Unified Personal Communicator K9 application lt Your hard disk gt Applications CiscoUPC_Dialer bundle lt Your hard disk gt Library Address Book Plug Ins Cisco folder If it exists lt Your hard disk gt Users lt your user name gt Library Caches Cisco folder If it exists lt Your hard disk gt Users lt your user name gt Library Preferences com cisco UnifiedClient plist file If it exists lt Your hard disk gt Users lt your user name gt Library Preferences Cisco folder If it exists lt Your hard disk gt Users lt your user name gt Library Logs Cisco Unified Personal Communicator K9 crash log file If it exists lt Your hard disk gt Users lt your user name gt Library Logs CrashReporter Empty the trash User Guide for Cisco Unified Personal Communicator for Macintosh Release 1 1 OL 10984 01 CHAPTER Having Conversations This section includes the following topics e About Conversations page 2 1 e Starting Conversations page 2 2 e Responding to Incoming Calls page 2 8 e Working With Conversations In
11. the following procedure to collect these files Note If you see the message The application Cisco Unified Personal Communicator K9 quit unexpectedly click Close Do not send a report to Apple Note Step 1 If you experience a problem follow these instructions immediately before you relaunch the application Collect the following files User Guide for Cisco Unified Personal Communicator for Macintosh Release 1 1 E OL 10984 01 Chapter 10 Troubleshooting Capturing Information About Problems W File In This Folder Unified ClientLog txt lt Your hard disk gt Users lt your user name gt Library Logs Cisco Cisco Unified Personal lt Your hard disk gt Users lt your user Communicator K9 crash log name gt Library Logs CrashReporter or lt Your hard disk gt Library Logs CrashReporter There may not be a file in either place Step2 Collect information about your computer a Choose Apple menu gt About This Mac b Click More Info c Choose File gt Save As and save the file in any available file format Step3 Send the following to your system administrator e All files you collected or saved in this procedure e A description of what you were doing when the problem occurred e Any error messages you received Related Topics e Enabling Detailed Logging page 10 9 Enabling Detailed Logging If you are experiencing problems using Cisco Unified Personal Communic
12. then call or answer a call from another person and merge that person into the call then repeat for each additional person until all participants are in a single conference call About Merging Calls You can merge conversations to bring multiple callers into a single conversation You can merge the following e Two conversations e A conversation and a conference e Multiple conversations sequentially into a single conference User Guide for Cisco Unified Personal Communicator for Macintosh Release 1 1 I OL 10984 01 Chapter5 Hosting Conference Calls Hs About Merging Calls amp Note e The Merge button is active only when more than one conversation is in progress and only in the conversation window of the active conversation e Video conversations become audio only after merging e When you merge a conversation that includes web conferencing make sure the conversation with web conferencing is NOT the active conversation when you merge the conversations e If you merge two conversations and subsequently hang up the other participants can continue the conference call Merging Calls Step 1 Step 2 Step 3 Step 4 Procedure Choose the conversation that you want to keep and put it on hold For example if one conversation includes web conferencing or multiple participants put that conversation on hold Make the other conversation active Merge the conversations using one of the followin
13. 01 CHAPTER About Your Preferences and Status Preferences and status topics include e Viewing Your Current Status page 9 1 e Specifying Preferences page 9 2 Viewing Your Current Status To View This Do This The status of your connection Look at the bottom of the console Your reachability status e Choose Contacts gt Show My Info e To have a constant view of your status Add yourself to your contacts list See the Adding Contacts to Groups section on page 7 6 Status icon descriptions are in the Determining Callee Reachability section on page 2 4 Your contact information Choose Contacts gt Show My Info Your video image See the Previewing Your Video Image section on page 3 2 User Guide for Cisco Unified Personal Communicator for Macintosh Release 1 1 I OL 10984 01 aon Chapter9 About Your Preferences and Status Specifying Preferences Specifying Preferences e Setting Up Voice Mail and Web Conferencing page 9 2 e Setting Up Automatic Login and Password Entry page 9 4 e Choosing the Active Phone page 9 5 e Specifying Your Preferred Contact Method and Contact Information page 9 7 e Specifying Your Reachability Status page 9 9 Setting Up Voice Mail and Web Conferencing Use the procedures referenced in this section if e You have just logged in to Cisco Unified Personal Communicator for the first time e Your system administrator tells you
14. 10 2 Problems with the Console 10 3 Problems with Reachability 10 3 Problems Making Calls 10 4 Problems With Incoming Calls 10 4 Problems During a Conversation 10 4 Problems with Video 10 6 Problems with Web Conferencing 10 7 Problems in the Recent Communications Pane 10 7 Problems with Search 10 8 Capturing Information About Problems 10 8 Enabling Detailed Logging 10 9 GLOSSARY INDEX User Guide for Cisco Unified Personal Communicator for Macintosh Release 1 1 roxy OL 10984 01 CHAPTER 1 Introducing Cisco Unified Personal Communicator This introduction includes the following topics e About Cisco Unified Personal Communicator page 1 1 e Setting Up Cisco Unified Personal Communicator page 1 3 e About Logging In page 1 6 e About the Cisco Unified Personal Communicator Console page 1 7 e Getting Documentation page 1 11 e Uninstalling page 1 12 About Cisco Unified Personal Communicator An integral part of the Cisco Unified Communications family of products Cisco Unified Personal Communicator is a desktop computer application that helps enable more effective communications By transparently integrating your most frequently used communications applications and services Cisco Unified Personal Communicator streamlines the communication experience helping you work smarter and faster With Cisco Unified Personal Communicator you can access voice video document sharing and presence information all from
15. 4 4 help 4 3 merging conversations 5 2 rejoining 4 3 setting up 9 2 topics 4 1 troubleshooting 10 7 User Guide for Cisco Unified Personal Communicator for Macintosh Release 1 1 OL 10984 01
16. Edit Status Menu Double click a message to change Enter your new message Click Done Deleting Custom Status Messages Click the Reachability pop up menu near the top of the console and choose Edit Status Menu Click a message to delete User Guide for Cisco Unified Personal Communicator for Macintosh Release 1 1 OL 10984 01 Chapter9 About Your Preferences and Status Specifying Preferences W Step 3 Click the button below the message Step4 Click Done User Guide for Cisco Unified Personal Communicator for Macintosh Release 1 1 I OL 10984 01 a 913 Chapter9 About Your Preferences and Status E Specifying Preferences User Guide for Cisco Unified Personal Communicator for Macintosh Release 1 1 a14 OL 10984 01 CHAPTER 1 Troubleshooting The following topics can assist you with troubleshooting e Installation Problems page 10 2 e Problems Logging In and Connecting to the Network page 10 2 e Configuration Problems page 10 2 e Problems with the Console page 10 3 e Problems with Reachability page 10 3 e Problems Making Calls page 10 4 e Problems With Incoming Calls page 10 4 e Problems During a Conversation page 10 4 e Problems with Video page 10 6 e Problems with Web Conferencing page 10 7 e Problems in the Recent Communications Pane page 10 7 e Problems with Search page 10 8 e Capturing Information About Problems page 10 8 User Guide for Cisco Unified Personal
17. P02 g OL 10984 01 Chapter 10 Troubleshooting Problems with the Console W Problems with the Console Problem The console is too big it does not fit on my screen Solution The minimum recommended screen resolution is 1024x768 Choose Apple menu gt System Preferences and click Displays For more information see the Help for your operating system Problem The menu item button or other option that I want to use is dimmed Solution Possible solutions include e You may need to click a contact or communication then click the button e The option may not be available for the contact or communication that you have currently selected e The option may not apply in the current situation For example Mark Unread is not available if you have selected an item that is already marked Unread e See also Problems Making Calls page 10 4 Problem Columns in the console are too narrow to display all of the information Solution Possible solutions include e Hover your mouse pointer over an item in a list to view more information e Resize the columns See the Changing the View of the Console and Its Panes section on page 1 9 e Make the entire console larger See the Changing the View of the Console and Its Panes section on page 1 9 Problems with Reachability Problem Reachability indicators are not appearing correctly Solution Make sure your firewall settings are correct Contact your system adminis
18. Reachability Icons Reachability Status Symbol Description Available The person is logged in to Cisco Unified Personal s Communicator and has recently been using his or her computer or phone Or the person has set the status to Available Busy The person is on the phone or has set the status to Busy Idle The person is logged in to Cisco Unified Personal e Communicator However the person has not used the computer for the length of time specified in Preferences for this status to appear Away The person is logged in to Cisco Unified Personal va Communicator However the person has not used his or her phone or computer for the length of time the person has specified in Preferences for this status to appear Or the person has set the status to Away Offline The person is not logged in to Cisco Unified Personal Communicator Unknown Reachability status is not available because the system is unable to determine the status of the person Related Topics e Specifying Your Reachability Status page 9 9 OL 10984 01 User Guide for Cisco Unified Personal Communicator for Macintosh Release 1 1 m Chapter2 Having Conversations E Starting Conversations identifying Preferred Contact Methods Every person in your corporate directory has a preferred contact method Each person can also specify a phone number or e mail address by which they want to be contacted To identify the preferred contact method of other users u
19. a contact or multiple contacts except in the Contacts pane Then choose Contacts gt Send E mail e Control click a name and choose Send E mail The roster of a Control click a name and choose Send e mail conversation in progress A communication details e Click the Send E mail button window e Choose Contacts gt Send E mail User Guide for Cisco Unified Personal Communicator for Macintosh Release 1 1 I OL 10984 01 mei Chapter6 Sending E Mail Messages User Guide for Cisco Unified Personal Communicator for Macintosh Release 1 1 E OL 10984 01 CHAPTER 7 Managing Contacts The following topics describe how to manage your contact list e About the Contact List page 7 1 e Working With Contacts page 7 2 e Working with Groups of Contacts page 7 5 About the Contact List You can add up to 100 names to your personal contact list from the following sources e Other users of Cisco Unified Personal Communicator These may be all or some of the people in your corporate directory e Ifyou use Cisco IP Phone Messenger on your Cisco Unified IP Phone your buddy list from that application If you add contacts to either application they also appear in the other application Only you can see the contacts in your contact list and you can see your contact list when you log in from any computer Other applications on your computer or on the network cannot access information from this co
20. a single rich media interface User Guide for Cisco Unified Personal Communicator for Macintosh Release 1 1 I OL 10984 01 EEN Chapter1 Introducing Cisco Unified Personal Communicator E About Cisco Unified Personal Communicator Key Features and Benefits e View real time availability of other people who use Cisco Unified Personal Communicator e Click to call from the contact list or from a number in any application e Useeither the integrated soft phone software that lets you use your computer as a phone or an associated Cisco Unified IP Phone e Exchange ideas face to face with a video display on your computer screen e Add communication methods during a session for example you can add video or web conferencing e Create audio conference calls simply by merging conversation sessions e View playback sort and delete voice mail messages all from the same client application Related Topics e About Available Features page 1 2 e Cisco Product Security Overview page 1 2 About Available Features The features and functionality that are available to you depend on the components that your company has enabled For example you may or may not have access to soft phone or web conferencing features Also the options you see at any time depend on the current situation and what you are doing For example if you have not selected a contact the buttons to call a contact are dimmed Some features may availab
21. answer using your soft phone In the pop up audio only notification click the Answer Call button e To answer using your desk phone Answer your Cisco Unified IP Phone as you normally would User Guide for Cisco Unified Personal Communicator for Macintosh Release 1 1 OL 10984 01 _ Chapter 2 Having Conversations To Do This Working With Conversations In Progress Do This Answer a call with audio and video In the pop up notification click the Answer With Video button Note If you do not meet the requirements in the Before You Use Video section on page 3 2 you can see the person who calls you but the other person cannot see your image Send a call to voice mail In the pop up notification click the Send to Voicemail button The call caller is unaware that you have chosen to divert the Respond to a new call when you are already on a call Answer the call Any existing call is automatically put on hold When you want to retrieve a call see the Putting Conversations on Hold and Retrieving Them section on page 2 12 Send the call to voice mail Answer multiple simultaneous incoming calls Answer each call individually Each call that you answer automatically puts the previous call on hold To retrieve calls on hold see the Putting Conversations on Hold and Retrieving Them section on page 2 12 Send each call to voice mail Wor
22. retrieve the call from hold your audio will no longer be muted OL 10984 01 User Guide for Cisco Unified Personal Communicator for Macintosh Release 1 1 J Chapter2 Having Conversations E Working With Conversations In Progress To Do This Change the conversation volume Do This In the active conversation window e Drag the volume slider Make sure the conversation window is active then choose Conversation gt Pause Video Freeze pause the video image of you that other participants see Pause Video button be paused e In the active conversation window Click the Your view of yourself if visible does not freeze If you pause your video then put the call on hold then retrieve the call from hold your video will no longer Putting Conversations on Hold and Retrieving Them User Guide for Cisco Unified Personal Communicator for Macintosh Release 1 1 To Do This Do This Notes Puta conversation on hold e In the active conversation window click the Hold button e Make sure the conversation window is active then choose Conversation gt Hold Call You can be in only one active conversation at a time Multiple web conferencing windows can remain active Retrieve a call that is on hold e In the held conversation window click the Hold button e Make sure the conversation window is active then choose Conversation gt Ho
23. status messages from which to choose e Creating Custom Status Messages page 9 11 e Choosing a Message to Display page 9 12 e Modifying Custom Status Messages page 9 12 e Deleting Custom Status Messages page 9 12 Creating Custom Status Messages Step 1 Click the Reachability pop up menu near the top of the console and choose Edit Status Menu User Guide for Cisco Unified Personal Communicator for Macintosh Release 1 1 I OL 10984 01 m Chapter9 About Your Preferences and Status Specifying Preferences Step 2 Step 3 Step 4 Step 5 Step 1 Step 2 Step 3 Step 4 Step 1 Step 2 Click the button below the category of message you want to add Available Busy or Away Enter your custom status message then press the lt Enter gt key Click Done Optional Choose the message to display Choosing a Message to Display After you have created and saved a custom status message you can choose it at any time Click the Reachability pop up menu near the top of the console and choose a custom status message amp Note If there is a check mark beside Automatically change status for activity and your reachability status changes your message does not change For more information about automatic status change see the Specifying Your Reachability Status section on page 9 9 Modifying Custom Status Messages Click the Reachability pop up menu near the top of the console and choose
24. to set up Cisco Unified Personal Communicator to use voice mail or web conferencing e Your voice mail or web conferencing passwords change and you need to update the passwords in Cisco Unified Personal Communicator to match Procedures e Setting Up Voice Mail page 9 2 e Setting Up Web Conferencing page 9 3 Setting Up Voice Mail Use this procedure if you want to access voice mail via Cisco Unified Personal Communicator Procedure Step 1 From your system administrator obtain the username and password that you must enter into Cisco Unified Personal Communicator in order to use voice mail User Guide for Cisco Unified Personal Communicator for Macintosh Release 1 1 E OL 10984 01 Chapter 9 About Your Preferences and Status Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Specifying Preferences W Choose CiscoUPC gt Preferences Click Accounts Click Account Information In the list on the left side of the window click Unity Voicemail Enter your login information for voice mail access If your system administrator gave you two passwords use the Cisco Unity Assistant web password Click Save Related Topics e Setting Up Cisco Unified Personal Communicator page 1 3 e Accessing Voice Mail page 8 4 Setting Up Web Conferencing amp Note Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Anyone can participate in web conferencing Your system administrator will tell you if you
25. 1 EzE OL 10984 01 Chapter 10 Troubleshooting Problems During a Conversation W Make sure your computer is not muted or set to very low volume To test this see if you can hear other sounds that your computer normally makes such as beeps when you press an incorrect key or sounds that signal that a message has arrived Verify that the sound output device for example headset you are using is selected and not muted Choose System Preferences gt Sound then click Output and examine the selections If you make changes you may need to restart the computer If you are connecting via virtual private network VPN In the VPN application window click the Options menu The Stateful Firewall option should NOT have a check mark beside it If it does select Stateful Firewall to remove the check mark Problem Other participants cannot hear me Solution Try the following Make sure any Mute button on your headset is not on Look at the conversation window and make sure that your audio is not muted Verify that the sound input device for example headset or camera you are using is selected and not muted Choose System Preferences gt Sound then click Input and examine the selections If you make changes you may need to restart the computer Problem The buttons and controls in my conversation window are dimmed Solution The call may be on hold See the Putting Conversations on Hold and Retrieving Them section on pa
26. Cisco SYSTEMS User Guide for Cisco Unified Personal Communicator for Macintosh Release 1 1 9 14 2006 Corporate Headquarters Cisco Systems Inc 170 West Tasman Drive San Jose CA 95134 1706 USA http www cisco com Tel 408 526 4000 800 553 NETS 6387 Fax 408 526 4100 Text Part Number OL 10984 01 SS THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE ALL STATEMENTS INFORMATION AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND EXPRESS OR IMPLIED USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California Berkeley UCB as part of UCB s public domain version of the UNIX operating system All rights reserved Copyright 1981 Regents of the University of California NOTWITHSTANDING ANY OTHER WARRANTY HEREIN ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS ARE PROVIDED AS IS WITH ALL FAULTS CISCO AND THE ABOVE NAMED SUPPLIERS DISCLAIM ALL WARRANTIES EXPRESSED
27. Communicator for Macintosh Release 1 1 I OL 10984 01 Chapter 10 Troubleshooting W Installation Problems Installation Problems Problem When I double click the disk image I do not see an opportunity to install the application Solution Make sure the Finder is set to display in Icon View Choose Finder gt Preferences and uncheck the check box to Open new windows in column view Problems Logging In and Connecting to the Network Problem On initial login I see an error message Solution Make sure you have entered your username password and login server information correctly If you still have problems contact your system administrator Problem When I try to log in the Login window reappears Solution Respond to the error message that appears near the bottom of the Login window Configuration Problems Problem When I choose a phone the active phone reverts to Disabled and I cannot make or receive calls Solution Try the following e Choose the other phone option e If you are trying to choose your desk phone make sure you are connected to the network to which your desk phone is connected e Contact your system administrator Problem I m trying to choose a desk phone other than the one on my desk but the phone I want is not listed Solution Not all phones are set up for extension mobility contact your system administrator User Guide for Cisco Unified Personal Communicator for Macintosh Release 1 1
28. ILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE ares Copyright 1998 by the Massachusetts Institute of Technology Permission to use copy modify and distribute this software and its documentation for any purpose and without fee is hereby granted provided that the above copyright notice appear in all copies and that both that copyright notice and this permission notice appear in supporting documentation and that the name of M L T not be used in advertising or publicity pertaining to distribution of the software without specific written prior permission M LT makes no representations about the suitability of this software for any purpose It is provided as is without express or implied warranty Neon G 711 neon is an HTTP and WebDAV client library with a C language API Bindings for other languages may also be available see the web site for more details neon is Copyright C 1999 2004 Joe Orton lt joe manyfish co uk gt Portions are Copyright C 1999 2000 Tommi Komulainen lt Tommi Komulainen iki fi gt Copyright C 1999 2000 Peter Boos lt pedib colorfullife com gt Copyright C 1991 1995 1996 1997 Free Software Foundation Inc Copyright C 2004 Aleix Conchillo Flaque lt aleix member fsf org gt Copyright C 2004 2005 Vladimir Berezniker http public xdi org vmpn GNU Lesser General Public License LGPL
29. PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE The licence and distribution terms for any publically available version or derivative of this code cannot be changed i e this code cannot simply be copied and put under another distribution licence including the GNU Public Licence Libxml2 Except where otherwise noted in the source code e g the files hash c list c and the trio files which are covered by a similar licence but with different Copyright notices all the files are Copyright C 1998 2003 Daniel Veillard All Rights Reserved Permission is hereby granted free of charge to any person obtaining a copy of this software and associated documentation files the Software to deal in the Software without restriction including without limitation the rights to use copy modify merge publish distribute sublicense and or sell copies of the Software and to permit persons to whom the Software is furnished to do so subject to the following conditions The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software THE SOFTWARE IS PROVIDED AS IS WI
30. Progress page 2 9 About Conversations You can have conversations using the following media Medium For More Information See Audio Starting Audio Conversations page 2 2 Video Chapter 3 Using Video Web conferencing Chapter 4 Using Web Conferencing You can simultaneously have e One active conversation User Guide for Cisco Unified Personal Communicator for Macintosh Release 1 1 I OL 10984 01 Chapter2 Having Conversations E Starting Conversations e Multiple conversations on hold e Multiple people in one conversation a conference call See Chapter 5 Hosting Conference Calls Starting Conversations You can start audio and audio and video conversations e Starting Audio Conversations page 2 2 e Starting Video Conversations page 3 3 e Redialing the Last Number You Called page 2 7 Related Topics e Chapter 5 Hosting Conference Calls e Chapter 4 Using Web Conferencing Starting Audio Conversations Depending on your situation choose a method e Starting Conversations With People Listed in the Console page 2 3 e Starting Conversations With People Who Are Not on a List page 2 6 e Redialing the Last Number You Called page 2 7 e Dialing a Number in Other Applications page 2 7 amp Note You can also always make calls using your desk phone Related Topics e Chapter 5 Hosting Conference Calls User Guide for Cisco Unified Perso
31. Reachability section on page 2 4 Procedure Perform the following e Near the top of the console click the selection that is currently showing Choose an option Option Details Automatically change status for Cisco Unified Personal Communicator activity will display your status according to the descriptions in the table in the Determining Callee Reachability section on page 2 4 If there is no check mark beside the option select the option To specify the conditions under which your status shows as Idle or Away see the Specifying When Your Reachability Status Changes Automatically section on page 9 10 Available The option you choose shows until you Busy change it or quit Cisco Unified Personal Communicator Away OL 10984 01 User Guide for Cisco Unified Personal Communicator for Macintosh Release 1 1 7 Chapter9 About Your Preferences and Status Specifying Preferences Step3 Optional Specify a custom status message See the Specifying Your Custom Status Message section on page 9 11 Specifying When Your Reachability Status Changes Automatically When your reachability status is set to Automatic you should specify the conditions under which you appear to other users of Cisco Unified Personal Communicator as Available Busy Idle or Away These settings apply whenever you are logged in to Cisco Unified Personal Communicator They remain until you change them
32. THOUT WARRANTY OF ANY KIND EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT IN NO EVENT SHALL THE DANIEL VEILLARD BE LIABLE FOR ANY CLAIM DAMAGES OR OTHER LIABILITY WHETHER IN AN ACTION OF CONTRACT TORT OR OTHERWISE ARISING FROM OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE Except as contained in this notice the name of Daniel Veillard shall not be used in advertising or otherwise to promote the sale use or other dealings in this Software without prior written authorization from him NTP This document and the NTPTime program and source code are all Copyright c Tom Horsley 1997 2004 All rights reserved The right to unlimited distribution and use of this program is granted to anyone who agrees to keep the copyright notice intact and not alter the program Translation You want changes in the program make em yourself but don t go distributing the new version with my name on it or with your name on it either since you didn t write most of it If there are changes you would like to see distributed by all means send em in to me and if I like em I ll incorporate them in the next version expat The MIT License Copyright c 1998 1999 2000 Thai Open Source Software Center Ltd Permission is hereby granted free of charge to any person obtaining a copy of this software and associated documentation fi
33. Y OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE This product includes cryptographic software written by Eric Young eay cryptsoft com This product includes software written by Tim Hudson tjh cryptsoft com Original SSLeay License Copyright C 1995 1998 Eric Young eay cryptsoft com All rights reserved This package is an SSL implementation written by Eric Young eay cryptsoft com The implementation was written so as to conform with Netscapes SSL k This library is free for commercial and non commercial use as long as the following conditions are aheared to The following conditions apply to all code found in this distribution be it the RC4 RSA Ihash DES etc code not just the SSL code The SSL documentation included with this distribution is covered by the same copyright terms except that the holder is Tim Hudson tjh cryptsoft com Copyright remains Eric Young s and as such any Copyright notices in the code are not to be removed If this package is used in a product Eric Young should be given attribution as the author of the parts of the library used This can be in the form of a textual message at program startup or in documentation online or textual provided with the package R
34. adset After you plug in your headset you may need to wait a few moments before you do anything else Setting Up Your Camera Step 1 The software for supported Apple cameras is included with the Macintosh operating system software Procedure Set up your camera following the instructions that came with it E User Guide for Cisco Unified Personal Communicator for Macintosh Release 1 1 OL 10984 01 Chapter1 Introducing Cisco Unified Personal Communicator Setting Up Cisco Unified Personal Communicator W Step2 If necessary set the camera as the default microphone Choose System Preferences gt Sound then click Input Step3 Click your camera in the list and adjust volume settings as needed Step4 Relaunch Cisco Unified Personal Communicator if it is running Logging In for the First Time Before You Begin e Follow the procedures in the Before You Use Cisco Unified Personal Communicator section on page 1 4 Procedure Step 1 Obtain the following information from your system administrator e Your username and password for Cisco Unified Personal Communicator e An IP address for the login server Step2 Launch Cisco Unified Personal Communicator Step3 Enter the information that you obtained in Step 1 Username and password are case sensitive Step4 After you log in perform the tasks in the Setting Essential Preferences section on page 1 5 Setting Essential Preferences After you log
35. ase 1 1 I OL 10984 01 a cL WE Glossary P preferred contact Allows you to specify the medium through which you want to contact others and method be contacted by others such as phone or e mail presence See reachability profile Information about you that is stored in the Cisco Unified Personal Communicator system such as which preferences you have set In the context of web conferencing profile refers to your user account for Cisco Unified MeetingPlace Express R reachability The availability status of a Cisco Unified Personal Communicator user such as Available Busy or Away This status displays to other users of Cisco Unified Personal Communicator who can use it to determine the best time and method to contact people The system can determine your reachability by detecting when you are using your computer or phone or you can set your reachability status S soft phone Software that functions as a telephone Cisco Unified Personal Communicator includes a soft phone wW web conference A Cisco Unified Personal Communicator feature that lets you display documents and applications on your computer to conversation participants User Guide for Cisco Unified Personal Communicator for Macintosh Release 1 1 OL 10984 01 A active phone 1 5 9 5 10 6 choosing 1 9 troubleshooting 10 2 Address Book Macintosh 2 8 answering calls 2 8 troubleshooting 10 4 applications sharing 4 1 audio troublesho
36. ator and your administrator tells you to do so enable detailed logging Choose Help gt Enable Detailed Logging Use the same procedure to turn off detailed logging User Guide for Cisco Unified Personal Communicator for Macintosh Release 1 1 I OL 10984 01 g ioo Chapter 10 Troubleshooting E Capturing Information About Problems Your setting remains until you change it even after you restart Detailed logging may impair performance so you should turn it off as soon as you no longer need it User Guide for Cisco Unified Personal Communicator for Macintosh Release 1 1 i010 E OL 10984 01 GLOSSARY Cc collaboration See web conference console The main window in Cisco Unified Personal Communicator It includes Contacts Recent Communications and Search panes as well as status information buttons menus and other control options contact card Contact Details window conversation A window that displays during a conversation window D desk phone A Cisco Unified IP Phone on your company network Generally the phone on your desk dial pad A small window that functions as a telephone keypad There are two dial pads that look similar one that you use to dial a phone number and one that you access from an active conversation window and use to respond to instructions to enter information such as a numbered choice or a password I User Guide for Cisco Unified Personal Communicator for Macintosh Rele
37. cintosh Release 1 1 E OL 10984 01 Chapter 4 Using Web Conferencing Step 1 Step 2 Step 3 Step 4 Procedure Working With Web Conferencing Sessions In Progress W In the active conversation window click the E mail Invite button Add the e mail addresses of the participants who need to join the web conference Send the e mail Recipients must click the link in the e mail message Working With Web Conferencing Sessions In Progress To Do This Do This Get help with web During the conference From the menu bar at the top conferencing of the web conferencing window choose Help gt Cisco Unified MeetingPlace Express Help Anytime See the Getting Documentation section on page 1 11 Note The term share only web meeting in that documentation is equivalent to web conferencing in this document Allow additional people to join the web conference See the Adding Participants to Web Conferencing Sessions section on page 4 2 Reopen the web conferencing window of a session in progress if you have closed the browser window In the active conversation window click the Rejoin Conference button OL 10984 01 User Guide for Cisco Unified Personal Communicator for Macintosh Release 1 1 x Chapter4 Using Web Conferencing E Comparison with Cisco Unified MeetingPlace Express Web Meetings To Do This Do This End a web conferencing In the active conversation
38. coming call Outgoing call Accessing Voice Mail You can receive and listen to voice mail messages in Cisco Unified Personal Communicator To Do This Do This Set up voice mail See the Setting Up Voice Mail and Web Conferencing access via Cisco section on page 9 2 Unified Personal Communicator User Guide for Cisco Unified Personal Communicator for Macintosh Release 1 1 OL 10984 01 Chapter 8 Working With Recent Communications To Do This Accessing Voice Mail Do This Listen to voice mail Rewind to beginning Fast play reverse Play Pause Fast play forward Seek Rewind to a specific point in the message Change playback volume In the Recent Communications list e Double click a voice mail entry e Control click a voice mail entry gt Play Voice Mail e Click a voice mail entry in the list then choose Recent gt Play Voice Mail In the window e Click the appropriate button or slide the appropriate slider The larger slider is the Seek slider Perform other actions See the Working With the Recent Communications List and Its Entries section on page 8 2 OL 10984 01 User Guide for Cisco Unified Personal Communicator for Macintosh Release 1 1 m Chapter8 Working With Recent Communications W Accessing Voice Mail User Guide for Cisco Unified Personal Communicator for Macintosh Release 1 1 OL 10984
39. d Its Panes To Do This Do This Minimize the console Click the standard operating system control at the top of the window Maximize the console Click the Cisco Unified Personal Communicator icon in the dock Expand a pane in the e Click the title bar of the pane console e Choose Window gt Toggle pane View OL 10984 01 User Guide for Cisco Unified Personal Communicator for Macintosh Release 1 1 m Chapter1 Introducing Cisco Unified Personal Communicator E About the Cisco Unified Personal Communicator Console To Do This Do This Collapse a pane e Click the title bar of the pane e Choose Window gt Toggle pane View Resize a pane Position your mouse on the border between panes so that you see the up and down arrows then drag Resize the columns ina Position your mouse between column headings and pane drag Resize the console Drag its bottom right corner Working With Items Listed in Panes Panes list people or communications To Do This Do This See more information about an item Hover your mouse pointer over the item e See and choose options for an item Click the item to select it then in any pane choose an option from the menu p bar e Perform an action on an item e Control click the item and choose an option from the menu that appears Select multiple names in the Recent e Shift click each name to select Communications and Search pane
40. d Personal Communicator for Macintosh Release 1 1 p W index menu items troubleshooting 10 3 merging calls 1 2 5 1 troubleshooting 10 5 missed calls 8 1 muting 2 11 troubleshooting 10 4 nickname 7 3 7 4 O offline reachability 2 5 online help 1 11 options troubleshooting 10 3 P panes resizing 1 9 password 1 5 1 7 2 10 9 4 9 5 Cisco Unified MeetingPlace Express 4 4 for voice mail 9 2 9 3 for web conferencing 9 2 9 3 PDF 1 11 phone See also Soft Phone Desk Phone choosing the active 9 5 phone number specifying your preferred 9 8 picture in picture 3 4 placed calls 8 1 preferences setting essential 1 5 topics 9 2 preferred contact method 2 6 GL 2 choosing 1 9 preferred contact method and information setting 9 7 preferred phone number 2 3 presence See Reachability profile GL 2 Cisco Unified MeetingPlace Express 4 4 reachability 2 4 10 3 GL 2 automatic 9 9 available 2 5 9 9 away 2 5 9 9 9 10 busy 2 5 9 9 idle 2 5 9 10 offline 2 5 User Guide for Cisco Unified Personal Communicator for Macintosh Release 1 1 OL 10984 01 specifying your custom message 9 11 specifying your status 1 9 9 9 9 10 unknown 2 5 viewing your own status 9 1 real time availability See Reachability received calls 8 1 recent communications about 8 1 call history 8 2 communication details 8 2 marking unread 8 2 missed calls 8 2 placed calls 8 2 received call
41. d phone number or e mail address that you want other people to use to contact you To learn how this information is used see the Identifying Preferred Contact Methods section on page 2 6 Specifying the Method Phone Number and E mail Address Step 1 Step 2 Step 3 Step 4 Step 5 Procedure Choose CiscoUPC gt Preferences Click Profile For Preferred Contact choose an option For Preferred phone and Preferred e mail add the preferred contact number or address a Click the pop up menu and choose Add Remove b Enter the contact information in New click Add then click Done Choose your preferred phone number and e mail address from the pop up menus in Step 4 By default the system uses information from your corporate directory Specifying Only the Method Click the Preferred Contact icon near the top of the console and choose an option User Guide for Cisco Unified Personal Communicator for Macintosh Release 1 1 lt OL 10984 01 Chapter 9 About Your Preferences and Status Specifying Preferences W Specifying Your Reachability Status Step 1 Step 2 Your reachability status automatically changes based on when you use your computer or your phone unless you choose a reachability status to display If you set your status this setting reverts to Automatic each time you log in to Cisco Unified Personal Communicator Reachability statuses are described in the Determining Callee
42. ed Personal Communicator User Guide for Cisco Unified Personal Communicator for Macintosh Release 1 1 Maa E OL 10984 01 Chapter4 Using Web Conferencing Comparison with Cisco Unified MeetingPlace Express Web Meetings W e You do not need to schedule these conferences in advance e You cannot change the display language of the web conference If you require full Cisco Unified MeetingPlace Express conferencing functionality and you have a profile in that application consider starting your conference from Cisco Unified MeetingPlace Express instead of Cisco Unified Personal Communicator For more information see the online Help in Cisco Unified MeetingPlace Express or the documentation listed for that product in the Getting Documentation section on page 1 11 User Guide for Cisco Unified Personal Communicator for Macintosh Release 1 1 I OL 10984 01 PE Chapter4 Using Web Conferencing E Comparison with Cisco Unified MeetingPlace Express Web Meetings User Guide for Cisco Unified Personal Communicator for Macintosh Release 1 1 mae E OL 10984 01 CHAPTER Hosting Conference Calls You can create conference calls by merging conversations e Creating Conference Calls page 5 1 e About Merging Calls page 5 1 e Working With Conference Calls In Progress page 5 3 Creating Conference Calls You create conference calls by merging multiple conversations Call two people and merge the conversations
43. edistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met 1 Redistributions of source code must retain the copyright notice this list of conditions and the following disclaimer 2 Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution 3 All advertising materials mentioning features or use of this software must display the following acknowledgement This product includes cryptographic software written by Eric Young eay cryptsoft com The word cryptographic can be left out if the rouines from the library being used are not cryptographic related 4 If you include any Windows specific code or a derivative thereof from the apps directory application code you must include an acknowledgement This product includes software written by Tim Hudson tjh cryptsoft com THIS SOFTWARE IS PROVIDED BY ERIC YOUNG AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE AUTHOR OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO
44. ent IOS IP TV iQ Expertise the iQ logo iQ Net Readiness Scorecard LightStream Linksys MeetingPlace MGX the Networkers logo Networking Academy Network Registrar Packet PIX Post Routing Pre Routing ProConnect RateMUX ScriptShare SlideCast SMARTnet The Fastest Way to Increase Your Internet Quotient and TransPath are registered trademarks of Cisco Systems Inc and or its affiliates in the United States and certain other countries All other trademarks mentioned in this document or Website are the property of their respective owners The use of the word partner does not imply a partnership relationship between Cisco and any other company 0601R Any Internet Protocol IP addresses used in this document are not intended to be actual addresses Any examples command display output and figures included in the document are shown for illustrative purposes only Any use of actual IP addresses in illustrative content is unintentional and coincidental User Guide for Cisco Unified Personal Communicator for Macintosh Release 1 1 2006 Cisco Systems Inc All rights reserved CONTENTS CHAPTER 1 Introducing Cisco Unified Personal Communicator 1 1 About Cisco Unified Personal Communicator 1 1 About Available Features 1 2 Cisco Product Security Overview 1 2 Setting Up Cisco Unified Personal Communicator 1 3 System Requirements 1 3 Installing Cisco Unified Personal Communicator 1 3 Before You Use Cisco Unified Personal Communicat
45. ermissions granted above are perpetual and will not be revoked by the Internet Society or its successors or assigns This document and the information contained herein is provided on an AS IS basis and THE INTERNET SOCIETY AND THE INTERNET ENGINEERING TASK FORCE DISCLAIMS ALL WARRANTIES EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO ANY WARRANTY THAT THE USE OF THE INFORMATION HEREIN WILL NOT INFRINGE ANY RIGHTS OR ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OpenSSL LICENSE ISSUES The OpenSSL toolkit stays under a dual license i e both the conditions of the OpenSSL License and the original SSLeay license apply to the toolkit See below for the actual license texts Actually both licenses are BSD style Open Source licenses In case of any license issues related to OpenSSL please contact openssl core openssl org OpenSSL License Copyright c 1998 2005 The OpenSSL Project All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met 1 Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimer 2 Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distributi
46. ftware or this function License is also granted to make and use derivative works provided that such works are identified as derived from the RSA Data Security Inc MD5 Message Digest Algorithm in all material mentioning or referencing the derived work RSA Data Security Inc makes no representations concerning either the merchantability of this software or the suitability of this software for any particular purpose It is provided as is without express or implied warranty of any kind These notices must be retained in any copies of any part of this documentation and or software SHA1 Copyright C The Internet Society 2001 All Rights Reserved This document and translations of it may be copied and furnished to others and derivative works that comment on or otherwise explain it or assist in its implementation may be prepared copied published and distributed in whole or in part without restriction of any kind provided that the above copyright notice and this paragraph are included on all such copies and derivative works However this document itself may not be modified in any way such as by removing the copyright notice or references to the Internet Society or other Internet organizations except as needed for the purpose of developing Internet standards in which case the procedures for copyrights defined in the Internet Standards process must be followed or as required to translate it into languages other than English The limited p
47. fying Preferences page 9 2 System Requirements Your system administrator should ensure that your equipment meets the system requirements for using this product You must have Administrator privileges to install software on your computer Installing Cisco Unified Personal Communicator If your system administrator has not installed Cisco Unified Personal Communicator on your computer install it Procedure Step 1 Make sure your Finder is set to display files as icons User Guide for Cisco Unified Personal Communicator for Macintosh Release 1 1 I OL 10984 01 PEEN Chapter1 Introducing Cisco Unified Personal Communicator E Setting Up Cisco Unified Personal Communicator Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Obtain the disk image CiscoUnifiedPersonalCommunicator K9 dmg from your system administrator If the disk image does not mount automatically double click it Accept the license agreement Follow the instructions Optional Move the disk image to the trash Continue with the instructions in the Before You Use Cisco Unified Personal Communicator section on page 1 4 Before You Use Cisco Unified Personal Communicator Before you launch Cisco Unified Personal Communicator prepare your equipment e Setting Up Your Headset page 1 4 e Setting Up Your Camera page 1 4 Setting Up Your Headset If you will use a headset with your soft phone follow the instructions that came with the he
48. g methods e In the active conversation window click the Merge button e Choose Conversation gt Merge Choose the person with whose conversation you want to merge The conversation that was on hold becomes the active conversation all participants are in it User Guide for Cisco Unified Personal Communicator for Macintosh Release 1 1 E OL 10984 01 Chapter5 Hosting Conference Calls Working With Conference Calls In Progress W Working With Conference Calls In Progress Information about conversations applies also to conference calls See the Working With Conversations In Progress section on page 2 9 User Guide for Cisco Unified Personal Communicator for Macintosh Release 1 1 I OL 10984 01 E 53 Chapter5 Hosting Conference Calls E Working With Conference Calls In Progress User Guide for Cisco Unified Personal Communicator for Macintosh Release 1 1 lt OL 10984 01 CHAPTER Sending E Mail Messages Use the procedures in the following table to open a blank e mail message addressed to the preferred e mail address of the selected person To Send E Mail From Do This Any pane inthe console e Double click a name except in the Recent Communications pane This method opens an e mail message only if you have specified e mail as your preferred contact method e Select a contact or multiple contacts except in the Contacts pane then click the Send e mail button e Select
49. ge 2 12 Problem I am trying to merge two calls but the Merge button is dimmed Solution Note the following You cannot merge two conference calls At least one call must have only one participant besides yourself To merge multiple participants into a single call see the Creating Conference Calls section on page 5 1 Make sure one of the calls is not on hold If a conversation is on hold the merge button is dimmed OL 10984 01 User Guide for Cisco Unified Personal Communicator for Macintosh Release 1 1 m Chapter 10 Troubleshooting Hs Problems with Video Problems with Video Problem The options to start a video conversation add video to my conversation answer a call with video or View local video are dimmed Solution You can use video only if your soft phone is the active phone See the Choosing the Active Phone section on page 9 5 You will need to end any current conversation and start a new one with the soft phone Problem The computer does not properly recognize the camera or I cannot see my own video image Solution Try the following e Make sure you meet the criteria in the Before You Use Video section on page 3 2 e Unplug the camera and plug it in again e Plug the camera into a different USB port e Quit Cisco Unified Personal Communicator if it is running then relaunch it Problem I added video to a conversation but the video image of the other person does not appear
50. gress 4 3 Comparison with Cisco Unified MeetingPlace Express Web Meetings 4 4 CHAPTER 5 Hosting Conference Calls 5 1 Creating Conference Calls 5 1 User Guide for Cisco Unified Personal Communicator for Macintosh Release 1 1 OL 10984 01 Contents W About Merging Calls 5 1 Merging Calls 5 2 Working With Conference Calls In Progress 5 3 CHAPTER 6 Sending E Mail Messages 6 1 CHAPTER 7 Managing Contacts 7 1 About the Contact List 7 1 Working With Contacts 7 2 Searching for Contacts 7 3 Accessing Contact Details 7 4 Deleting Contacts from the Contact List 7 5 Working with Groups of Contacts 7 5 CHAPTER 8 Working With Recent Communications 8 1 About Recent Communications 8 1 Working With the Recent Communications List and Its Entries 8 2 About Recent Communications Items 8 3 Accessing Voice Mail 8 4 CHAPTER 9 About Your Preferences and Status 9 1 Viewing Your Current Status 9 1 Specifying Preferences 9 2 Setting Up Voice Mail and Web Conferencing 9 2 Setting Up Automatic Login and Password Entry 9 4 Choosing the Active Phone 9 5 Specifying Your Preferred Contact Method and Contact Information 9 7 Specifying Your Reachability Status 9 9 User Guide for Cisco Unified Personal Communicator for Macintosh Release 1 1 I OL 10984 01 a xii E Contents cuapter 10 Troubleshooting 10 1 Installation Problems 10 2 Problems Logging In and Connecting to the Network 10 2 Configuration Problems
51. in for the first time you must perform the following tasks in order to use Cisco Unified Personal Communicator e Choosing the Active Phone page 9 5 e Setting Up Voice Mail and Web Conferencing page 9 2 User Guide for Cisco Unified Personal Communicator for Macintosh Release 1 1 I OL 10984 01 PEN Chapter1 Introducing Cisco Unified Personal Communicator Hs About Logging In Related Topics e Setting Up Cisco Unified Personal Communicator page 1 3 About Logging In You must log in in order to use Cisco Unified Personal Communicator You can log in to Cisco Unified Personal Communicator from any computer on your corporate network if Cisco Unified Personal Communicator is installed and connected to the network Your contact list will be available to you after you log in You should be logged in only once at any time Related Topics e Logging In for the First Time page 1 5 e Launching and Logging In page 1 6 e Setting Up Automatic Login and Password Entry page 9 4 Launching and Logging In To Do This Do This Launch Cisco First perform the tasks in the Before You Use Unified Personal Cisco Unified Personal Communicator section on page 1 4 communicator Then follow standard procedures for launching applications User Guide for Cisco Unified Personal Communicator for Macintosh Release 1 1 lt OL 10984 01 Chapter1 Introducing Cisco Unified Personal Communicator About the Cisc
52. ion button and choose Add Remove Video User Guide for Cisco Unified Personal Communicator for Macintosh Release 1 1 J Chapter3 Using Video E Removing Video from a Conversation User Guide for Cisco Unified Personal Communicator for Macintosh Release 1 1 EN OL 10984 01 CHAPTER Using Web Conferencing Web conferencing topics include e About Web Conferencing page 4 1 e Adding Web Conferencing to Conversations page 4 2 e Working With Web Conferencing Sessions In Progress page 4 3 e Comparison with Cisco Unified MeetingPlace Express Web Meetings page 4 4 About Web Conferencing If your company offers web conferencing you can add it to your conversations Web conferencing lets you display documents and applications on your computer for other participants to see All participants can draw or write on a transparent overlay over the content you share leaving your originals intact If you are familiar with Cisco Unified MeetingPlace Express web meetings see the Comparison with Cisco Unified MeetingPlace Express Web Meetings section on page 4 4 User Guide for Cisco Unified Personal Communicator for Macintosh Release 1 1 I OL 10984 01 ai Chapter4 Using Web Conferencing E Adding Web Conferencing to Conversations Adding Web Conferencing to Conversations Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Procedure Make sure you are set up to use web conferencing
53. king With Conversations In Progress You can do many things during a conversation e Entering Touch Tone Responses page 2 10 e Transferring Calls page 2 10 e Showing or Hiding the Roster of Participants page 2 11 e Changing the Audio Volume and Video Transmission page 2 11 I OL 10984 01 User Guide for Cisco Unified Personal Communicator for Macintosh Release 1 1 m Chapter2 Having Conversations E Working With Conversations In Progress Putting Conversations on Hold and Retrieving Them page 2 12 Adding Video to Conversations page 3 3 Responding to Requests to Add Video to Conversations page 3 4 Removing Video from a Conversation page 3 5 About Web Conferencing page 4 1 Creating Conference Calls page 5 1 Ending Conversations page 2 13 Entering Touch Tone Responses Step 1 Step 2 During a call on your soft phone if you hear instructions to choose options or enter a number such as a password use this procedure Procedure Do one of the following Enter the numbers then skip the rest of this procedure In the active conversation window click the Open Dialer keypad button Make sure the conversation window is active then choose Conversation gt Toggle Session Keypad Enter the number in one of the following ways Enter the number Click the numbers on the dial pad Transferring Calls Use the procedure in the Merging Calls section on page 5 2 to create a conference call tha
54. ld Call When you retrieve a conversation from hold any other active conversation is automatically put on hold OL 10984 01 Chapter2 Having Conversations Working With Conversations In Progress W Related Topics e Creating Conference Calls page 5 1 Ending Conversations amp Note If you want to end a call on hold retrieve the call first then end it If you end the call without retrieving the call first the other person remains on hold after you hang up Use one of the following methods to end a two person conversation e Ifyou are using a desk phone hang up the receiver e Click the x button in the conversation window e Close the conversation window using the standard operating system controls in the title bar e Make sure the conversation window is active then choose Conversation gt End Call amp Note If you are in a conference call and you hang up the other participants in the conference can continue their conversation Closing Conversation Windows To specify preferences related to closing conversation windows Choose CiscoUPC gt Preferences click Profile then choose options e Close conversation window on disconnect e Warn before closing active conversation window User Guide for Cisco Unified Personal Communicator for Macintosh Release 1 1 OL 10984 01 PEE Chapter2 Having Conversations E Working With Conversations In Progress User Guide for Ci
55. le only via your desk phone or only via your soft phone such as call transferring or video Cisco Product Security Overview This product contains cryptographic features and is subject to United States and local country laws governing import export transfer and use Delivery of Cisco cryptographic products does not imply third party authority to import export User Guide for Cisco Unified Personal Communicator for Macintosh Release 1 1 lt OL 10984 01 Chapter1 Introducing Cisco Unified Personal Communicator Setting Up Cisco Unified Personal Communicator W distribute or use encryption Importers exporters distributors and users are responsible for compliance with U S and local country laws By using this product you agree to comply with applicable laws and regulations If you are unable to comply with U S and local laws return this product immediately A summary of U S laws governing Cisco cryptographic products may be found at http www cisco com wwl export crypto tool stqrg html If you require further assistance please contact us by sending e mail to export cisco com Setting Up Cisco Unified Personal Communicator Complete the following tasks in order e System Requirements page 1 3 e Installing Cisco Unified Personal Communicator page 1 3 e Before You Use Cisco Unified Personal Communicator page 1 4 e Logging In for the First Time page 1 5 e Setting Essential Preferences page 1 5 e Optional Speci
56. les the Software to deal in the Software without restriction including without limitation the rights to use copy modify merge publish distribute sublicense and or sell copies of the Software and to permit persons to whom the Software is furnished to do so subject to the following conditions The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software THE SOFTWARE IS PROVIDED AS IS WITHOUT WARRANTY OF ANY KIND EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM DAMAGES OR OTHER LIABILITY WHETHER IN AN ACTION OF CONTRACT TORT OR OTHERWISE ARISING FROM OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE CCSP CCVP the Cisco Square Bridge logo Follow Me Browsing and StackWise are trademarks of Cisco Systems Inc Changing the Way We Work Live Play and Learn and iQuick Study are service marks of Cisco Systems Inc and Access Registrar Aironet BPX Catalyst CCDA CCDP CCIE CCIP CCNA CCNP Cisco the Cisco Certified Internetwork Expert logo Cisco IOS Cisco Press Cisco Systems Cisco Systems Capital the Cisco Systems logo Cisco Unity Enterprise Solver EtherChannel EtherFast EtherSwitch Fast Step FormShare GigaDrive GigaStack HomeLink Internet Quoti
57. lete item or Edit gt Delete e View details about an entry Then click the Action menu and choose Delete e Select an entry and press the Delete key on your keyboard To permanently delete all entries marked for deletion Choose Recent gt Purge Deleted Items Note When you delete voice mail using your desk phone you must separately delete the same voice mail from Cisco Unified Personal Communicator Undelete entries e Control click an entry that is marked for deletion and choose Undelete Recent Item e Click an entry and choose Recent gt Undelete Item e View details about the entry Then click the Action menu and choose Undelete Work with the See the Working With Items Listed in Panes section on Recent page 1 10 Communications list Change the view of See the Changing the View of the Console and Its the pane Panes section on page 1 9 About Recent Communications Items The following information describes the items listed in the Recent Communications pane e Items that are deleted but not yet purged appear in strikethrough text User Guide for Cisco Unified Personal Communicator for Macintosh Release 1 1 I OL 10984 01 g 83 Chapter8 Working With Recent Communications W sAccessing Voice Mail e Items in bold are unread Icon Communication Type Voice mail message Unread instances are in color Missed call Unread instances are in color Answered in
58. ll using any procedure in the Starting Audio Conversations section on page 2 2 then add video using the procedure in the Adding Video to Conversations section on page 3 3 Adding Video to Conversations For general information about video conversations see the About Video Conversations section on page 3 1 User Guide for Cisco Unified Personal Communicator for Macintosh Release 1 1 I OL 10984 01 PEN Chapter3 Using Video E Responding to Requests to Add Video to Conversations Procedure Step 1 Make sure you are ready to use video See the Before You Use Video section on page 3 2 Step2 In the active conversation window e Click the Actions button then choose Add Remove Video Or make sure the conversation window is active then choose Conversation gt Add Remove Video Responding to Requests to Add Video to Conversations During a conversation if the other person on the call adds video buttons will appear in the conversation window You can choose whether to add video To Do This Click This Button View the video image of the other person and let the Accept Two Way Video other person view your image View the video image of the other person but not let Receive Video Only the other person view your image Not add video to the conversation Continue with Audio You might choose this option if you are accessing Only the network remotely using a slow connection
59. nal Communicator for Macintosh Release 1 1 P22 E OL 10984 01 _ Chapter 2 Having Conversations Starting Conversations Starting Conversations With People Listed in the Console If the person to call appears on any list in your console use one of the methods in this section If the person is not listed in your console see the following topics e Searching for Contacts page 7 3 e Starting Conversations With People Who Are Not on a List page 2 6 e Dialing a Number in Other Applications page 2 7 e Dialing From Your Macintosh Address Book page 2 8 To Call a Person in To Dial This Number This List Do This For named entries in a list Any listin the console e Double click a name except in the Recent e The preferred phone Communications list number of a person if This method initiates a phone call only if the person has specified one Otherwise the primary phone number for the person as listed in the source directory For phone number entries in Recent Communications The phone number of the original communication your preferred contact method is set to Phone or Video See the Specifying Your Preferred Contact Method and Contact Information section on page 9 7 Click a name or entry in the list then click the Place a Call button at the bottom of the console Control click a name or entry and choose Place Audio Call Click a name or entry in the list then choose Contac
60. ned materials from the person with the terminated license but who continue to comply with the above terms Other licenses Any usages of the contents of the package that don t qualify for a free license as stated in the above require explicit specific licenses from the copyright owner 1 Since copyright grants could be revoked after 35 years see http www copyright gov title17 92chap2 html 203 it could be argued that this license is not timeless for sure On the other hand the lifespan of AES itself isn t likely to exceed that period So the issue is not practically relevant in our context DES http www itl nist gov fipspubs fip46 2 htm Cryptographic devices implementing this standard may be covered by U S and foreign patents issued to the International Business Machines Corporation However IBM has granted nonexclusive royalty free licenses under the patents to make use and sell apparatus which complies with the standard The terms conditions and scope of the licenses are set out in notices published in the May 13 1975 and August 31 1976 issues of the Official Gazette of the United States Patent and Trademark Office 934 O G 452 and 949 O G 1717 MD5 Copyright C 1991 2 RSA Data Security Inc Created 1991 All rights reserved License to copy and use this software is granted provided that it is identified as the RSA Data Security Inc MD5 Message Digest Algorithm in all material mentioning or referencing this so
61. need to follow this procedure in order to add web conferencing to a conversation Procedure From your system administrator obtain the username and password that you must enter into Cisco Unified Personal Communicator in order to use web conferencing Choose CiscoUPC gt Preferences Click Accounts Click Account Information In the list on the left side of the window click MeetingPlace Express Enter your login information for web conferencing OL 10984 01 User Guide for Cisco Unified Personal Communicator for Macintosh Release 1 1 J Chapter9 About Your Preferences and Status Specifying Preferences Step7 Click Save Related Topics e Setting Up Cisco Unified Personal Communicator page 1 3 e Using Web Conferencing page 4 1 Setting Up Automatic Login and Password Entry These settings apply only on the computer on which you set them Before Logging In Procedure Step 1 Launch the application Step2 Enter your username and password Step3 Check one or both check boxes e Remember password in Keychain e Automatically log in as user name You must check both check boxes to log in automatically Step4 Click Login After Logging In Procedure Step 1 Choose CiscoUPC gt Preferences then click Profile Step2 Check one or both check boxes e Remember the password for this profile User Guide for Cisco Unified Personal Communicator for Macintosh Release 1 1 OL 10984 01 Chapte
62. nne Collins t Walt Lee Q Cameron Shivaji 0 Steve Newman OF e View All Name Date Duration amp Walt Lee 8 4 06 1 00 PM 00 00 00 a Walt Lee 8 4 06 12 58 PM 00 00 00 P Michael Gonzales 8 4 06 11 53 AM 00 16 46 X Walt Lee 8 4 06 11 44 AM 00 00 00 Ma Name Phone 157619 User Guide for Cisco Unified Personal Communicator for Macintosh Release 1 1 OL 10984 01 Chapter 1 Introducing Cisco Unified Personal Communicator About the Cisco Unified Personal Communicator Console W Item Description 1 Menu bar 2 Title bar with standard operating system buttons 3 Pop up menu to set your current reachability status See the Specifying Your Reachability Status section on page 9 9 4 Pop up menu to choose your preferred contact method See the Specifying Your Preferred Contact Method and Contact Information section on page 9 7 5 Pop up menu to choose your active phone See the Choosing the Active Phone section on page 9 5 6 Contacts pane See Chapter 7 Managing Contacts 7 Recent Communications pane See Chapter 8 Working With Recent Communications 8 Search pane See the Searching for Contacts section on page 7 3 9 The current status of your connection If needed see Chapter 10 Troubleshooting 10 Buttons to initiate communications Changing the View of the Console an
63. ntact list Related Topics e Working With Contacts page 7 2 User Guide for Cisco Unified Personal Communicator for Macintosh Release 1 1 OL 10984 01 E Chapter7 Managing Contacts Hs Working With Contacts e Changing the View of the Console and Its Panes page 1 9 e Identifying Preferred Contact Methods page 2 6 Working With Contacts You can perform the following actions related to individual contacts To Do This Do This Add contacts See the Adding Contacts to Groups section on page 7 6 Search for contacts See the Searching for Contacts section on page 7 3 Determine the reachability of acontact See the Determining Callee Reachability section on page 2 4 Determine the preferred contact See the Identifying Preferred Contact method of a contact Methods section on page 2 6 View more information about a contact e Hover your mouse pointer over an in the list entry in any list in the console e Perform one of the actions in the Accessing Contact Details section on page 7 4 User Guide for Cisco Unified Personal Communicator for Macintosh Release 1 1 lt OL 10984 01 Chapter7 Managing Contacts Working With Contacts Hi To Do This Do This Modify contact information To add a nickname e Click the contact in the contact list then choose Contacts gt Edit Nickname e Control click a contact in the list then choose Edit Nickname
64. o Unified Personal Communicator Console W To Do This Do This Log in If you are logging in for the first time see the Logging In for the First Time section on page 1 5 Otherwise do the following e Respond to the window that appears when you launch Cisco Unified Personal Communicator Note In order to log in remotely you must first connect to your corporate network for example via virtual private network VPN Note Username and password are case sensitive Setup automatic See the Setting Up Automatic Login and Password Entry login section on page 9 4 Related Topics e About Logging In page 1 6 About the Cisco Unified Personal Communicator Console The console is the main hub of the Cisco Unified Personal Communicator application Information about the console includes e Overview of the Console page 1 7 e Changing the View of the Console and Its Panes page 1 9 e Working With Items Listed in Panes page 1 10 Overview of the Console Unless otherwise noted all descriptions and instructions in this documentation are based on the default configuration described in this section User Guide for Cisco Unified Personal Communicator for Macintosh Release 1 1 I OL 10984 01 EEN Chapter1 Introducing Cisco Unified Personal Communicator E About the Cisco Unified Personal Communicator Console CiscoUPC File Edit Contacts Conv lt 1 Name enera b Deea
65. om Do This The Contacts pane Control click a contact and choose Move Contact To or Copy Contact To then choose a group e Select a contact and choose Contacts gt Add Contact To gt group name User Guide for Cisco Unified Personal Communicator for Macintosh Release 1 1 76 E OL 10984 01 Chapter7 Managing Contacts Deleting Groups Working with Groups of Contacts W To Add a Contact From Do This The Recent Communications or Search panes e Select a contact or contacts Then choose Contacts gt Add Contact To gt group name e Control click a contact and choose Add Contact To then choose a group The roster Right click a name and choose Add Contact To then choose the name of group When you delete a group contacts in the group are also deleted However if the contact belongs to multiple groups only the one instance is deleted You cannot delete the General group To delete groups use any of the following methods e Control click a group name gt Delete Group e Choose Contacts gt Delete Group gt choose a group to delete Related Topics e Deleting Contacts from the Contact List page 7 5 OL 10984 01 User Guide for Cisco Unified Personal Communicator for Macintosh Release 1 1 7 Chapter7 Managing Contacts E Working with Groups of Contacts User Guide for Cisco Unified Personal Communicator for Macintosh Release 1 1 OL 10984 01
66. on 3 All advertising materials mentioning features or use of this software must display the following acknowledgment This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit http www openssl org 4 The names OpenSSL Toolkit and OpenSSL Project must not be used to endorse or promote products derived from this software without prior written permission For written permission please contact openssl core openssl org 5 Products derived from this software may not be called OpenSSL nor may OpenSSL appear in their names without prior written permission of the OpenSSL Project 6 Redistributions of any form whatsoever must retain the following acknowledgment This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit http www openssl org THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT AS IS AND ANY EXPRESSED OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE OpenSSL PROJECT OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEOR
67. or 1 4 Logging In for the First Time 1 5 Setting Essential Preferences 1 5 About Logging In 1 6 Launching and Logging In 1 6 About the Cisco Unified Personal Communicator Console 1 7 Overview of the Console 1 7 Changing the View of the Console and Its Panes 1 9 Working With Items Listed in Panes 1 10 Getting Documentation 1 11 Uninstalling 1 12 CHAPTER 2 Having Conversations 2 1 About Conversations 2 1 Starting Conversations 2 2 Starting Audio Conversations 2 2 User Guide for Cisco Unified Personal Communicator for Macintosh Release 1 1 I OL 10984 01 E E Contents Responding to Incoming Calls 2 8 Working With Conversations In Progress 2 9 Entering Touch Tone Responses 2 10 Transferring Calls 2 10 Showing or Hiding the Roster of Participants 2 11 Changing the Audio Volume and Video Transmission 2 11 Putting Conversations on Hold and Retrieving Them 2 12 Ending Conversations 2 13 CHAPTER 3 Using Video 3 1 About Video Conversations 3 1 Before You Use Video 3 2 Previewing Your Video Image 3 2 Starting Video Conversations 3 3 Adding Video to Conversations 3 3 Responding to Requests to Add Video to Conversations 3 4 Working With Video Conversations In Progress 3 4 Removing Video from a Conversation 3 5 CHAPTER 4 Using Web Conferencing 4 1 About Web Conferencing 4 1 Adding Web Conferencing to Conversations 4 2 Adding Participants to Web Conferencing Sessions 4 2 Working With Web Conferencing Sessions In Pro
68. oting 10 4 audio quality troubleshooting 10 4 automatic reachability 9 9 availability See Reachability available reachability 2 5 away reachability 2 5 busy reachability 2 5 buttons identifying 1 9 INDEX troubleshooting 10 3 c call history 8 1 calls See also conversations answering 2 8 troubleshooting 10 4 transferring 2 10 Cisco IP Phone Messenger 7 1 Cisco Unified IP Phone 1 2 7 1 8 1 See also desk phone model 7985 3 2 Cisco Unified MeetingPlace Express 4 4 See also web conferencing Cisco Unified Personal Communicator about 1 1 Cisco Unified Video Advantage 3 2 Cisco Unity Connection 9 3 Click to call See conversations starting collaboration See Web Conferencing communication details 8 2 conference calls 1 2 2 13 creating 5 1 User Guide for Cisco Unified Personal Communicator for Macintosh Release 1 1 OL 10984 01 E na W index topics 5 1 configuring 1 5 connecting troubleshooting 10 2 connections multiple 1 6 connection status 1 9 9 1 console 1 7 GL 1 columns 1 10 maximizing 1 9 minimizing 1 9 resizing 1 10 troubleshooting 10 3 contact card GL 1 contact details modifying 7 3 viewing 7 2 7 4 contact list 1 6 about 7 1 topics 7 1 contacts adding to groups 7 6 deleting 7 5 groups 7 5 collapsing 7 6 creating 7 5 deleting 7 7 renaming 7 6 showing 7 6 nickname 7 4 searching for 7 3 7 4 sorting search results 7 4 topics 7 1
69. r9 About Your Preferences and Status Specifying Preferences W e Automatically log in using this profile In order to log in automatically you must also check Remember the password for this profile Related Topics e Canceling Automatic Log In and Password Entry page 9 5 Canceling Automatic Log In and Password Entry You can cancel the settings described in the Setting Up Automatic Login and Password Entry section on page 9 4 Procedure Step1 Choose CiscoUPC gt Preferences Step2 Click Profile Step3 In the Log In section uncheck the appropriate check box or boxes Choosing the Active Phone Cisco Unified Personal Communicator can work with a Cisco Unified IP Phone such as the one on your desk or work independently as a soft phone A soft phone is a software application that lets you use your computer as a telephone You can change the active phone at any time except during a call If your soft phone is the active phone you can use your desk phone but calls you make using your desk phone do not appear in the Recent Communications list Procedure Step 1 To change the active phone do one of the following User Guide for Cisco Unified Personal Communicator for Macintosh Release 1 1 I OL 10984 01 nos Chapter9 About Your Preferences and Status _ Specifying Preferences e Choose CiscoUPC gt Preferences Then click Profile and choose a Phone Mode option e From the pop up menu near the
70. ransmit your video image e You must be set up to use video See the Setting Up Your Camera section on page 1 4 e Your camera must be plugged in e Your active phone must be your soft phone e If you are adding video to a call the active call must not be a conference call e You should verify that your video camera is operating correctly See the Previewing Your Video Image section on page 3 2 Related Topics e About Video Conversations page 3 1 Previewing Your Video Image To see your video image e Choose Window gt Show Camera Preview If you do not see your image see the Problems with Video section on page 10 6 Related Topics e Working With Video Conversations In Progress page 3 4 User Guide for Cisco Unified Personal Communicator for Macintosh Release 1 1 E OL 10984 01 Chapter3 Using Video Starting Video Conversations W Starting Video Conversations For general information about video conversations see the About Video Conversations section on page 3 1 Procedure Step 1 Make sure you are ready to use video See the Before You Use Video section on page 3 2 Step2 Perform one of the following procedures From Do This Any listintheconsole e Click a name or entry then Click the Place a Video Call button at the bottom of the console Choose Contacts gt Place Video Call e Control click a name and choose Place Video Call e Start an audio ca
71. s 8 2 sorting 8 2 topics 8 1 troubleshooting 10 7 redial 2 7 roster 2 11 S searching for contacts 7 3 search results 10 8 clearing 7 4 deleting 7 5 security 1 2 services Macintosh 2 7 Index W sharing 1 1 soft phone 1 2 1 4 2 8 2 10 2 11 3 2 9 5 9 6 10 4 10 6 GL 2 See also desk phone sound troubleshooting 10 4 system requirements 1 3 T transferring calls 2 10 troubleshooting capturing information about problems 10 8 10 9 topics 10 1 U undeleting recent communications 8 3 uninstalling 1 12 unknown reachability 2 5 username 1 5 1 7 for voice mail 9 2 9 3 for web conferencing 9 2 9 3 Vv video 1 2 2 9 See also video camera OL 10984 01 User Guide for Cisco Unified Personal Communicator for Macintosh Release 1 1 g W index about 3 1 adding to conversations 3 3 3 4 changing your view 3 4 checking your transmission 3 5 merging conversations 5 2 pausing 2 11 picture in picture 3 4 removing from conversations 3 5 requirements 3 1 3 2 topics 3 1 troubleshooting 10 6 viewing incoming 3 1 3 4 viewing your image 3 2 video camera setting up 1 4 troubleshooting 10 6 virtual private network 1 7 10 5 voice mail 1 2 1 5 2 9 8 1 8 2 setting up 9 2 topics 8 4 volume 10 4 changing 1 5 2 11 VPN See virtual private network wW web conferencing 1 5 GL 2 about 4 1 adding participants 4 2 adding to conversations 4 2 ending
72. s e To select all names in the list press Command A Work with individual Contacts See the Working With Contacts section on page 7 2 User Guide for Cisco Unified Personal Communicator for Macintosh Release 1 1 Eu OL 10984 01 Chapter 1 Introducing Cisco Unified Personal Communicator Getting Documentation Wi To Do This Do This Work with Recent Communications See the Working With the Recent Communications List and Its Entries section on page 8 2 Work with Search results See the Working With Search Results section on page 7 4 Getting Documentation The following documentation is available for this product Quick Start Guide http www cisco com en US products ps6844 products_user_guide_list html Online Help From any menu bar in Cisco Unified Personal Communicator choose Help gt CiscoUPC Help In the web conferencing window click the Help menu Updated Documentation PDF The most current version of this documentation is available as a PDF file at http www cisco com en US products ps6844 products_user_guide_list html Other Useful Documentation Documentation for Cisco Unified MeetingPlace Express http www cisco com application pdf en us guest products ps6533 c 1626 ccmig ration_09186a00806c5 1 le pdf Documentation for your Cisco desk phone http www cisco com en US products hw phones ps379 products_user_guide_li st html OL 10984 01
73. sco Unified Personal Communicator for Macintosh Release 1 1 21a E OL 10984 01 CHAPTER Using Video Topics about video include Setting Up Your Camera page 1 4 About Video Conversations page 3 1 Before You Use Video page 3 2 Previewing Your Video Image page 3 2 Starting Video Conversations page 3 3 Adding Video to Conversations page 3 3 Responding to Requests to Add Video to Conversations page 3 4 Working With Video Conversations In Progress page 3 4 Removing Video from a Conversation page 3 5 About Video Conversations The following information applies to video conversations You can use video during two party calls but not during conference calls To view incoming video you do not need a camera If you use video people who do not have a video camera may see your image even though you cannot see them Caller and callee can each decide whether to use video or to use audio only Requirements apply See the Before You Use Video section on page 3 2 OL 10984 01 User Guide for Cisco Unified Personal Communicator for Macintosh Release 1 1 m Chapter3 Using Video HI Before You Use Video You can view video images in conversations with any of the following users e People who use Cisco Unified Personal Communicator and are set up to use video e People who use Cisco Unified Video Advantage 2 0 e People who use Cisco Unified IP Phone model 7985 Before You Use Video In order to t
74. scope of any Intellectual Property Rights or other rights that might be claimed to pertain to the implementation or use of the technology described in this document or the extent to which any license under such rights might or might not be available nor does it represent that it has made any independent effort to identify any such rights Information on the IETF s procedures with respect to rights in IETF Documents can be found in BCP 78 and BCP 79 Copies of IPR disclosures made to the IETF Secretariat and any assurances of licenses to be made available or the result of an attempt made to obtain a general license or permission for the use of such proprietary rights by implementers or users of this specification can be obtained from the IETF on line IPR repository at http www ietf org ipr The IETF invites any interested party to bring to its attention any copyrights patents or patent applications or other proprietary rights that may cover technology that may be required to implement this standard Please address the information to the IETF at ietf ipr ietf org AES Copyright C Mok Kong Shen 2003 mok kong shen t online de Free license This work and all modified versions of it may be freely copied modified redistributed and used for all legal civilian purposes without formality albeit at licensee s own risk and responsibility subject to the following conditions 1 A copy of this copyright notice with the release history list and the si
75. se one of the following methods e Rest your pointer over a name in the console e Look atthe icon to the right of the name in the Contacts list Icons are explained in the following table Icon Preferred Contact Method Phone t Video E mail Related Topics e Specifying Your Preferred Contact Method and Contact Information page 9 7 Starting Conversations With People Who Are Not on a List Step 1 If people you want to call are not in a list in your console and you cannot find them via Search see the Searching for Contacts section on page 7 3 you can use the dial pad to call them Procedure Do one of the following User Guide for Cisco Unified Personal Communicator for Macintosh Release 1 1 P26 OL 10984 01 Chapter2 Having Conversations Starting Conversations W e In the console click the Open Dialer button e Choose File gt Toggle New Call Dialer Step2 Optional If all panes in the console are minimized maximize one pane to view the entire dialer Step3 Enter the phone number using one of these methods e Enter the number e Click the numbers on the dial pad e Copy and paste the number into the dial pad e In the dial pad click the arrow then choose a number from the list of recent calls Dial exactly as you would when dialing from your desk phone For example you may need to dial a 9 before you call someone outside your company You can enter numbers le
76. t includes yourself the caller to be transferred and the person to whom you want to transfer the call After all participants are in the conversation you can hang up and the others can continue the conversation User Guide for Cisco Unified Personal Communicator for Macintosh Release 1 1 210 i OL 10984 01 Chapter 2 Having Conversations Working With Conversations In Progress W Showing or Hiding the Roster of Participants Step 1 Step 2 The roster lists audio and video participants in a conversation If the participant is in your directory or contact list the name appears Otherwise the phone number appears Procedure Do one of the following e In the active conversation window click the Show roster of participants button e Make sure the conversation window is active then choose Conversation gt Toggle Session Roster To perform actions on an entry in the list control click the entry Changing the Audio Volume and Video Transmission When the Active Phone is Desk Phone See the documentation that came with your phone When the Active Phone is Soft Phone To Do This Do This Mute your audio so that participants cannot hear you e Make sure the conversation window is active then choose Conversation gt Mute Microphone e Inthe active conversation window Click the Mute Audio button When you are muted the mute button is blue If you mute a call then put it on hold then
77. t using Cisco Unified Personal Communicator do not automatically see the web conferencing window Follow the instructions in the Adding Participants to Web Conferencing Sessions section on page 4 2 e The Cisco Unified MeetingPlace Express system may not have enough available resources to accommodate all participants Contact your system administrator Problems in the Recent Communications Pane Problem Recent Communications does not list calls that I know occurred Solution Calls that you make and receive using your desk phone while Cisco Unified Personal Communicator is not running do not appear in Recent Communications User Guide for Cisco Unified Personal Communicator for Macintosh Release 1 1 I OL 10984 01 m Chapter 10 Troubleshooting Hs Problems with Search Problem A person in my company has called me but the Recent Communications pane shows the phone number of the person not the name Solution The person may have called from a number that the system does not recognize for example a home phone or the corporate directory may be out of date Problems with Search Problem Search seems to find incorrect results Solution The system searches several different attributes and depending on how the administrator has configured them can include results that you might not expect Capturing Information About Problems amp If you experience problems your system administrator may request log files Use
78. te modification history list must be included in any copy of this work or any modified version of it 2 If this work or any modified version of it forms part of a software in object code or binary code a document for users should accompany the software stating this fact and include this copyright notice as well as an URL of the licensee where the source code of the package in the version actually being used in the software can be found 3 Any modification except dropping of the Supplement should be appropriately documented in the site modification history list below The last date of site modification at the beginning of the package is to be updated 4 In case of non trivial modifications i e those stemming from efficiency or correctness considerations or from issues of interoperability with other AES implementations a copy of the modified package is to be immediately sent to the copyright owner at the address above 5 Eventual negative or unfavourable consequences and losses or damages of any form to any persons in connection with the use of this work or its modified versions do not constitute any liabilities on the part of the copyright owner This free license is unlimited in time 1 Any attempt of non compliance with the above terms or any occurence of their practical unsatisfiability due to whatever reasons however automatically terminates the license Such termination does not affect other licensees who have previously obtai
79. ted desk phone is identified by a green bubble with a check mark Tip To identify a phone take the phone off the hook if a device status in the list changes to blue with a dot in the center you have identified the phone 2 Device type _ Hover your mouse pointer over the icon to identify the model of the phone 3 Name To identify a phone for future reference double click the name and enter a name of your choice 4 Device Name Number printed on the MAC label on the bottom of the phone 5 Lines Phone numbers extensions available via this phone S Note To choose the phone on your own desk after you have changed it click Restore Default Step5 Click OK Related Topics e Choosing the Active Phone page 9 5 Specifying Your Preferred Contact Method and Contact Information Your preferred contact method specifies two things e The default contact method that Cisco Unified Personal Communicator uses when you contact people User Guide for Cisco Unified Personal Communicator for Macintosh Release 1 1 I OL 10984 01 a 97 Chapter9 About Your Preferences and Status _ Specifying Preferences For example if your preferred contact method is Phone then when you double click a contact name Cisco Unified Personal Communicator will phone that person If you choose E mail Cisco Unified Personal Communicator will open a blank e mail message addressed to the person e The contact method an
80. the Working With the Recent Communications List and Its Entries section on page 8 2 e You cannot delete entries in the Search pane To clear the list see the Working With Search Results section on page 7 4 Working with Groups of Contacts You can create groups to organize your contacts To Do This Do This Create a group e Control click a group name gt New Group e Choose Contacts gt New Group Add contacts to a group See the Adding Contacts to Groups section on page 7 6 User Guide for Cisco Unified Personal Communicator for Macintosh Release 1 1 I OL 10984 01 75 Chapter7 Managing Contacts E Working with Groups of Contacts To Do This Do This Rename a group e Control click a group name gt Rename Group e Choose Contacts gt Rename You cannot rename the General group G sih roup gt choose a group to rename Hide the contacts in a group Click the group name Show the contacts in a group Click the group name Delete a group See the Deleting Groups section on page 7 7 Adding Contacts to Groups The contact that you want to add must already exist in your corporate directory You can add a contact to one or more groups Procedure Step 1 If the group does not yet exist create it For instructions see the table in the Working with Groups of Contacts section on page 7 5 Step2 Do one of the following To Add a Contact Fr
81. the Search field or delete the text you entered See and use more options for Search See the Working With Items Listed in results Panes section on page 1 10 Accessing Contact Details All information in the Contact Details window except the nickname comes from the corporate directory To change a contact s nickname see the table in the Working With Contacts section on page 7 2 From Here Do This Any pane in the console Contacts and Search panes e Control click a name gt Get Info e Click a name then choose File gt Get Info In the Recent Communications pane contact details are available only for named entries Control click and choose Get Contact Info The roster of an active Control click a name in the list gt Get Info conversation OL 10984 01 User Guide for Cisco Unified Personal Communicator for Macintosh Release 1 1 Chapter7 Managing Contacts Working with Groups of Contacts W Deleting Contacts from the Contact List amp Note Ifa contact appears more than once in your console you must delete each instance separately To delete contacts use any of the following methods e Control click a contact gt Delete Contact e Click an entry to select it Then choose Edit gt Delete Note e To delete a group and all of its contacts see the Deleting Groups section on page 7 7 e To delete Recent Communications entries see the table in
82. top of the console choose a phone option amp Note If you want to use video choose Soft Phone Step2 If you chose Desk Phone see the Choosing the Associated Desk Phone section on page 9 6 Choosing the Associated Desk Phone If your system administrator has enabled this feature you may be able to associate Cisco Unified Personal Communicator with one of several desk phones For example you may be able to temporarily use a phone in a conference room as if it were the phone on your own desk By default the Cisco Unified IP Phone on your desk is the associated desk phone Procedure Step 1 Using the method described in the User Guide for your Cisco IP Phone log in to the phone that you want to associate with Cisco Unified Personal Communicator Step2 Make sure your active phone is Desk Phone Step3 Do one of the following e From the Phone Mode drop down list near the top of the console choose Choose Desk Phone e Choose CiscoUPC gt Preferences Then click Profile Then for the Phone Mode option choose Choose Desk Phone Step4 Click a phone in the list to select it Use the information in the table to help you identify the phones in the list User Guide for Cisco Unified Personal Communicator for Macintosh Release 1 1 oe E OL 10984 01 Chapter9 About Your Preferences and Status Specifying Preferences W Column Number Column Name Description 1 Device status The currently associa
83. trator If necessary see the online help or documentation for your operating system User Guide for Cisco Unified Personal Communicator for Macintosh Release 1 1 OL 10984 01 Chapter 10 Troubleshooting Hs Problems Making Calls Problems Making Calls Problem I want to start an audio or video call or send an e mail but the button and menu item are dimmed Solution Possible solutions include e You must first click the name of a contact or communication in the console e The contact card for the contact you have selected does not have the required information For example phone number or e mail address is missing e If you have further questions contact your system administrator Problems With Incoming Calls Problem A notification did not appear on my screen when someone called Solution Notifications only operate when Cisco Unified Personal Communicator is running Make sure you launch the application each time you turn on your computer Problems During a Conversation See also e Problems with Video page 10 6 e Problems with Web Conferencing page 10 7 Problem I am using my soft phone on a call and I hear no sound However the conversation window indicates that I am connected Solution Try the following e Look at the conversation window and make sure that the volume is not too low and that the conversation is not on hold User Guide for Cisco Unified Personal Communicator for Macintosh Release 1
84. ts gt Place Audio Call OL 10984 01 User Guide for Cisco Unified Personal Communicator for Macintosh Release 1 1 m Chapter2 Having Conversations E Starting Conversations To Call a Person in To Dial This Number This List Do This An alternate number listed e Contacts or 1 Do one of the following in the Contact Details for the Search panes Control cheka name and choose G t PERRE e Recent Info Communications Click a name then choose File gt Get if the entry is a Info name not a phone number 2 If necessary Click the arrow beside Additional Details to view additional contact information for that person 3 Click the button beside the number to dial Related Topics e Determining Callee Reachability page 2 4 e Identifying Preferred Contact Methods page 2 6 Determining Callee Reachability You can view the reachability status of people in your Contacts list in order to determine the best time or method to reach them amp Note You can initiate communication with other people regardless of their reachability status User Guide for Cisco Unified Personal Communicator for Macintosh Release 1 1 a E OL 10984 01 _ Chapter 2 Having Conversations Starting Conversations The reachability icon beside the name of a person in the contact list tells you the availability of the person Alternately you can view their Contact Details Table 2 1
85. tters and the following characters Step4 Press the lt Enter gt key on your keyboard or click the telephone button in the dial pad Step5 Optional If you need to press numbers to respond to instructions that you hear see the Entering Touch Tone Responses section on page 2 10 Tip To hide the dial pad drag its edge toward the console Related Topics e Working With Conversations In Progress page 2 9 Redialing the Last Number You Called Choose File gt Redial Most Recent Number Dialing a Number in Other Applications You can dial a number that appears as text in other applications such as an e mail message or document User Guide for Cisco Unified Personal Communicator for Macintosh Release 1 1 I OL 10984 01 Chapter2 Having Conversations E Responding to Incoming Calls Procedure Step 1 Select the number to dial Step2 From the application menu choose Services gt Dial With CiscoUPC Dialing From Your Macintosh Address Book Procedure Step 1 Following standard Address Book procedures click the number Step2 Choose Dial With CiscoUPC Responding to Incoming Calls You can always answer calls using your desk phone If Cisco Unified Personal Communicator is running on your computer when someone calls you a pop up notification appears at the lower left corner of your computer screen with options for you to choose from To Do This Do This Answer a call with e To
86. window click the End session Conference button Only the person who added web conferencing can do this Comparison with Cisco Unified MeetingPlace Express Web Meetings amp Note Information in this section is useful only to people who are familiar with Cisco Unified MeetingPlace Express Web conferences that you add to Cisco Unified Personal Communicator conversations include a subset of the functionality that is available in web meetings that you initiate from Cisco Unified MeetingPlace Express Web conferences that you add to Cisco Unified Personal Communicator conversations always have the following characteristics Only sharing and annotating features and connection and screen management functions are available No Cisco Unified MeetingPlace Express password or profile is required to participate but you may need a profile in order to add web conferencing People can join these web conferences only via a Cisco Unified Personal Communicator conversation or a URL from the conversation People cannot find or join these web conferences via the Cisco Unified MeetingPlace Express web pages or service on Cisco Unified IP Phones All participants in the conference including the initiator of the web conference have Presenter privileges There are no meeting notifications for these conferences Your Cisco Unified MeetingPlace Express profile settings do not apply to web conferences that you add via Cisco Unifi
87. without modification are permitted provided that the following conditions are met 1 Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimer 2 Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution 3 The names VOCAL Vovida Open Communication Application Library and Vovida Open Communication Application Library VOCAL must not be used to endorse or promote products derived from this software without prior written permission For written permission please contact vocal vovida org 4 Products derived from this software may not be called VOCAL nor may VOCAL appear in their name without prior written permission THIS SOFTWARE IS PROVIDED AS IS AND ANY EXPRESSED OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE TITLE AND NONINFRINGEMENT ARE DISCLAIMED IN NO EVENT SHALL VOVIDA NETWORKS INC OR ITS CONTRIBUTORS BE LIABLE FOR ANY DAMAGES IN EXCESS OF 1 000 NOR FOR ANY INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIAB
88. you do not need to set them each time you log in Procedure Step1 Choose CiscoUPC gt Preferences Step2 Click Reachability To Do This Do This Always appear to other users as Uncheck both check boxes in the window Available or Busy Never appear to other users as Idle Uncheck To Idle when I have not used the computer for ___ minutes Never appear to other users as Away Uncheck To Away when I have not used the computer for ___ minutes User Guide for Cisco Unified Personal Communicator for Macintosh Release 1 1 P9410 OL 10984 01 Chapter9 About Your Preferences and Status Specifying Preferences W To Do This Do This Let your status reflect your activity Do all of the following so that other users see your status as Check both check bores Available Busy Idle or Away e Specify the number of minutes that your phone or keyboard remains idle before your status changes to Idle and to Away The number of minutes that you specify for Idle must be less than the number of minutes you specify for Away Related Topics e Specifying Your Reachability Status page 9 9 Specifying Your Custom Status Message You can enter a custom status message that users see when they do the following e Hover their mouse pointer over your name in their contact list or Recent Communications e Look at your contact card the message appears below your name You can create and store multiple

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