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Cisco Systems 3750 User's Manual

1. VQPCLIENT VLAN Query Protocol client VQPCLIENT Messages section on page 3 150 WCCP Web Cache Communication Protocol WCCP Messages section on page 151 WCCP WRLSCNTR Messages Catalyst 3750 Integrated Wireless LAN WRLSCNTR Messages section on page 3 151 Controller switch e SEVERITY is a single digit code from 0 to 7 that reflects the severity of the condition The lower the number the more serious the situation Table 2 2 lists the message severity levels Table 2 2 Message Severity Levels Severity Level Description 0 emergency System is unusable 1 alert Immediate action required 2 critical Critical condition 3 error Error condition 4 warning Warning condition 5 notification Normal but significant condition 6 informational Informational message only 7 debugging Message that appears during debugging only e MNEMONIC is a code that uniquely identifies the message e Message text is a text string describing the condition This portion of the message sometimes contains detailed information about the event including terminal port numbers network addresses or addresses that correspond to locations in the system memory address space Because the information in these variable fields changes from message to message it is represented here by short strings enclosed in square brackets A decimal number for example is represented as dec Table 2 3
2. Note This message applies only to Catalyst 3750 3560 2975 2970 and 2960 switches Explanation The specified VLANs could not be created The port manager might not have completed the VLAN creation requests because the VLANs already exist as internal VLANs The first chars is the VLAN ID and the second chars describes the error Recommended Action Check the internal VLAN usage by using show vlan internal usage privileged EXEC command reconfigure the feature that is using the internal VLANs and try to create the VLANs again If this message appears again copy the message exactly as it appears on the console or in the system log Research and attempt to resolve the error by using the Output Interpreter Enter the show tech support user EXEC command to gather data that might help identify the nature of the error Use the Bug Toolkit to look for similar reported problems If you still require assistance open a case with the TAC or contact your Cisco technical support representative and provide the representative with the gathered information For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 ErrorMessage SW_VLAN 4 VTP_INTERNAL_ERROR VLAN manager received an internal error dec from vtp function chars chars Explanation The VLAN manager received an unexpected error code from the VTP configuration software dec is the er
3. OL 8551 04 Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Message Guide E Chapter3 Message and Recovery Procedures E PBR Messages Error Message PBR 3 UNSUPPORTED_RMAP Route map chars not supported for Policy Based Routing amp Note This message applies only to Catalyst 3550 switches Explanation The route map attached to an interface for policy routing contains an action that is not supported on this platform This is a hardware limitation chars is a value that is applied by using the route map interface configuration command Recommended Action Reconfigure the route map Use only permit entries and set ip next hop action in the route map Error Message PBR 4 CPU_SUPPORTED_ACTION Set action in sequence dec of route map chars supported by forwarding to CPU amp Note This message applies only to Catalyst 3550 switches Explanation The route map attached to an interface for policy routing contains an action that is not supported in hardware because it contains set interface set ip default next hop set default interface or set ip df actions The packets must be forwarded by the CPU dec and chars are values that are applied by using the route map interface configuration command Recommended Action Reconfigure the route map If possible use only set ip next hop in the route map Error Message PBR 3 INSTALL_FAIL Policy route map chars not installed in hardware a
4. amp Note This message applies only to Catalyst 3750 3560 2975 2970 and 2960 switches Explanation An internal software error has occurred hex hex hex hex are the software computed queue pointer values The parameters provide error details for technical support Recommended Action Copy the message exactly as it appears on the console or in the system log Research and attempt to resolve the error by using the Output Interpreter Enter the show running config user EXEC command to gather data that might help identify the nature of the error Use the Bug Toolkit to look for similar reported problems If you still require assistance open a case with the TAC or contact your Cisco technical support representative and provide the representative with the gathered information For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 OL 8551 04 Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Message Guide Chapter3 Message and Recovery Procedures E QOSMGR Messages Error Message QOSMGR 3 RESERVE_COUNT_ERROR Reserved Count Exceeding total dec amp Note This message applies only to Catalyst 3750 3560 2975 2970 and 2960 switches Explanation An internal software error has occurred in the allocated reserved buffers dec is the reserved count computed by the software Recomme
5. Error Message EC 5 NOPAGP Invalid EC mode PAgP not enabled Explanation PAgP is not included in the Cisco IOS image and the EtherChannel mode cannot be set to desirable or auto Recommended Action Obtain an image with PAgP included or set the mode to on by using the channel group channel group number mode on interface configuration command Error Message EC 5 PORTDOWN Shutting down chars as its port channel is admin down Explanation The administrative state of the port is controlled by the administrative state of its aggregate port If the administrative state of the aggregate port is down the administrative state of the port is also forced to be down chars is the physical interface Recommended Action Enter the no shutdown interface configuration command on the aggregate port to activate the aggregation port Error Message EC 5 STAYDOWN chars will remain down as its port channel chars is admin down Explanation The administrative state of the aggregation port overrides that of the affected port If the aggregation port is administratively down all ports in the aggregation port are forced to be administratively down The first chars is the physical interface and the second chars is the EtherChannel Recommended Action Enter the no shutdown interface configuration command on the aggregation port to activate unshut the aggregation port E Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Messag
6. Error Message SW_VLAN 4 EXT_VLAN_CREATE_FAIL Failed to create VLANs chars chars Note This message applies only to Catalyst 3550 switches Explanation The software failed to create VLANs The first chars is the Layer 2 VLAN list and the second chars describes the reason for the failure Recommended Action Find out more about the error by using the show tech support privileged EXEC command and by copying the error message exactly as it appears on the console or system log and entering it in the Output Interpreter tool Use the Bug Toolkit to look for similar reported problems For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 for more information Error Message SW_VLAN 4 EXT_VLAN_INTERNAL ERROR Extended VLAN manager received an internal error dec from chars chars Explanation An unexpected error code was received by the VLAN manager from the extended range VLAN configuration software dec is the error code The first chars is the function and the second chars describes the error code Recommended Action Copy the message exactly as it appears on the console or in the system log Research and attempt to resolve the error by using the Output Interpreter Enter the show tech support user EXEC command to gather data that might help identify the nature of the error Use the Bug Toolkit to look for similar
7. Note This message applies only to Catalyst 3550 switches Explanation The feature manager is able to allocate a hardware label for the VLAN The VLAN needed a label before but no label was available dec is the VLAN ID Recommended Action No action is required This message pairs with the FM 3 NOLABELVL message and means that the previous error condition has rectified itself Error Message FM 3 ILLEGALCOPY Illegal copy of chars access group chars from chars label dec to dec amp Note This message applies only to Catalyst 3550 switches Explanation An internal software error occurred The first chars is either ip or mac the second chars is an access list name the third chars is either port or vlan and the two dec values are label numbers Recommended Action Copy the message exactly as it appears on the console or in the system log Research and attempt to resolve the error by using the Output Interpreter Enter the show running config user EXEC command to gather data that might help identify the nature of the error Use the Bug Toolkit to look for similar reported problems If you still require assistance open a case with the TAC or contact your Cisco technical support representative and provide the representative with the gathered information For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 OL
8. MAC_MOVE Messages section on page 3 73 NETWORK_PORT_ Network port satellite only Catalyst NETWORK_PORT_SATELLITE Messages SATELLITE 3550 switches section on page 3 73 PAGP_DUAL_ACTIVE Port Aggregation Protocol PAgP dual active detection PAGP_DUAL_ACTIVE Messages section on page 3 74 PBR Policy based routing PBR PBR Messages section on page 3 75 only Catalyst 3550 switches PHY PHY PHY Messages section on page 3 77 PIMSN Protocol Independent Multicast PIM PIMSN Messages section on page 3 79 snooping PLATFORM Low level platform specific PLATFORM Messages section on page 3 80 PLATFORM_FBM Platform fallback bridging manager PLATFORM_FBM Messages section on page 3 81 PLATFORM_HPLM Platform pseudo label manager PLATFORM_HPLM Messages section on page 3 83 PLATFORM_IPC Platform inter process communication protocol only Catalyst 3750 and 2975 switches PLATFORM _IPC Messages section on page 3 84 PLATFORM_PBR Platform policy based routing PLATFORM_PBR Messages section on page 3 86 OL 8551 04 Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Message Guide Chapter2 System Message Overview W How to Read System Messages Table 2 1 Facility Code Facility Codes continued Description Location PLATFORM_PM Platform port manager PLATFORM_PM Messages
9. Recommended Action Verify that this is the desired configuration for the listed interface Correct it if this is not the desired configuration otherwise no further action is required Error Message SPANTREE 2 LOOPGUARD_UNBLOCK Loop guard unblocking port chars on chars Explanation The listed interface has received a BPDU and therefore if the inconsistency was caused by a unidirectional link failure the problem no longer exists The loopguard inconsistency is cleared for the interface which is taken out of the blocking state if appropriate The first chars is the port name and the second chars is the spanning tree mode displayed in the show spanning tree privileged EXEC command Recommended Action No action is required Error Message SPANTREE 2 PVSTSIM_FAIL Blocking chars port chars Inconsistent chars PVST BPDU received on VLAN dec claiming root dec enet Explanation The specified port on the MST switch is blocked When a designated port on an MST switch is connected to a PVST switch the CIST MSTO0 information on the port of the MST switch must be consistently superior lower bridge ID lower path cost and so forth to the information in all the PVST messages If the port is the root the CIST MSTO00 information on the MST switch must be consistently inferior to all the PVST messages If this constraint is violated the port on the MST switch is blocked to prevent a potential bridging loop The first
10. chars dec chars Explanation An internal software error occurred in the port manager The parameters identify the problem for technical support The first chars is the error message and the second chars is the filename dec is the line number and the last chars is the function name Recommended Action Copy the message exactly as it appears on the console or in the system log Research and attempt to resolve the error by using the Output Interpreter Use the Bug Toolkit to look for similar reported problems If you still require assistance open a case with the TAC or contact your Cisco technical support representative and provide the representative with the gathered information For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 Error Message PM 4 BAD_APP_ID an invalid application id dec was detected Explanation The port manager detected an invalid request dec is the application ID Recommended Action Copy the message exactly as it appears on the console or in the system log Research and attempt to resolve the error by using the Output Interpreter Enter the show tech support user EXEC command to gather data that might help identify the nature of the error Use the Bug Toolkit to look for similar reported problems If you still require assistance open a case with the TAC or contact your Cisco technical support representativ
11. Explanation There is an internal error that caused an invalid VLAN to be used by the software chars is the interface name and dec is the VLAN ID that is invalid Recommended Action Copy the message exactly as it appears on the console or in the system log Research and attempt to resolve the error by using the Output Interpreter Use the Bug Toolkit to look for similar reported problems If you still require assistance open a case with the TAC or contact your Cisco technical support representative and provide the representative with the gathered information For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 Error Message IDBMAN 3 NOTANAGGPORT chars dec dec is not an aggregate port amp Note This message applies only to Catalyst 3750 3560 2975 2970 and 2960 switches Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Message Guide OL 8551 04 ESN Chapter3 Message and Recovery Procedures Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Message Guide IDBMAN Messages Explanation There is an internal error that caused an interface that is not an aggregate port to be used for aggregate port operations chars is the interface name and dec dec are the slot and port number slot port Recommended Action Copy the message exactly as it appears on the console or in the syst
12. Note This message applies only to Catalyst 3750 3560 2975 2970 and 2960 switches Explanation The statistics ID used is out of range The statistics supported by the port ASIC are identified by an ID dec is the statistics ID Recommended Action Copy the message exactly as it appears on the console or in the system log Research and attempt to resolve the error by using the Output Interpreter Use the Bug Toolkit to look for similar reported problems If you still require assistance open a case with the TAC or contact your Cisco technical support representative and provide the representative with the gathered information For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 HLFM Messages This section contains messages from the local forwarding manager Error Message HLFM 3 MACFREE_ERROR MAC address enet vlan dec is still referenced cannot free D Note This message applies only to Catalyst 3750 3560 2975 2970 and 2960 switches Explanation An attempt was made to free a MAC address before releasing all references to it enet is the MAC address and dec is the VLAN ID Recommended Action Copy the message exactly as it appears on the console or in the system log Research and attempt to resolve the error by using the Output Interpreter Use the Bug Toolkit to look for similar reported problems If you still require
13. section on page 3 88 PLATFORM_RPC Platform remote procedure call only Catalyst 3750 and 2975 switches PLATFORM_RPC Messages section on page 3 89 PLATFORM_SPAN Platform Switched Port Analyzer PLATFORM_SPAN Messages section on page 3 91 PLATFORM_UCAST Platform unicast routing PLATFORM_UCAST Messages section on page 3 92 PLATFORM_VLAN Platform VLAN PLATFORM_VLAN Messages section on page 3 95 PLATFORM_WCCP Platform WCCP PLATFORM_WCCP Messages section on page 3 96 PM Port manager PM Messages section on page 3 97 PORT_SECURITY Port security PORT_SECURITY Messages section on page 3 105 QATM QoS and ACL TCAM manager only QATM Messages section on page 3 107 Catalyst 3550 switches QM QoS manager only Catalyst 3550 QM Messages section on page 3 108 switches QOSMGR QoS manager QOSMGR Messages section on page 3 111 RMON Remote Network Monitoring RMON RMON Messages section on page 3 117 SDM Switch Database Manager SDM Messages section on page 3 118 only Catalyst 3750 switches SPAN Switched Port Analyzer SPAN Messages section on page 3 118 SPANTREE Spanning Tree SPANTREE Messages section on page 3 119 SPANTREE_FAST Spanning tree fast convergence SPANTREE_FAST Messages section on page 3 127 SPANTREE_VLAN_SW Spanning tree VLAN switch SPA
14. 3560 2975 2970 and 2960 switches Explanation The VLAN Membership Policy Server VMPS has denied access for the given host MAC address to an interface enet is the host MAC address and chars is the interface name Recommended Action No action is normally required If you think that the host should have been allowed access verify the configuration on the VMPS Error Message VQPCLIENT 2 TOOMANY Interface chars shutdown by active host limit amp Note This message applies only to Catalyst 3750 3560 2975 2970 and 2960 switches Explanation The system has shut down the specified interface because too many hosts have requested access to that interface chars is the interface name Recommended Action To enable the interface remove the excess hosts and enter the no shutdown interface configuration command Error Message VQPCLIENT 3 IFNAME Invalid interface chars in response amp Note This message applies only to Catalyst 3750 3560 2975 2970 and 2960 switches Explanation The VMPS has sent an unsolicited response with an unknown interface name chars is the name of the unknown interface Recommended Action Verify the VMPS configuration Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Message Guide Ea OL 8551 04 Chapter3 Message and Recovery Procedures WCCP Messages Wi Error Message VQPCLIENT 3 VLANNAME Invalid VLAN chars in response a
15. 3560 3550 2975 2970 and 2960 Switch System Message Guide OL 8551 04 TEN Chapter3 Message and Recovery Procedures E EC Messages Error Message EC 5 CANNOT_BUNDLE2 chars is not compatible with chars and will be suspended chars Explanation The interface has different interface attributes than the other ports in the EtherChannel For the interface to join the bundle EtherChannel change the interface attributes to match the EtherChannel attributes The first chars is the interface to be bundled the second chars is the physical interface a switch port or a routed port that is already in the bundle and the third chars is the reason for the incompatibility Recommended Action Change the interface attributes to match the EtherChannel attributes Error Message EC 5 CANNOT_BUNDLE_LACP chars is not compatible with aggregators in channel dec and cannot attach to them chars Explanation The port has different port attributes than the port channel or ports within the port channel chars is the incompatible port chars is the short interface name such as Gi1 0 1 on a Catalyst 3750 switch dec is the channel group number and the last chars is the reason Recommended Action For the port to join the bundle change the port attributes so that they match the port Error Message EC 5 COMPATIBLE chars is compatible with port channel members Explanation A port was not operational because its
16. Dynamic access VLAN dec same as voice vlan on chars This message applies to Catalyst 3750 3560 2975 2970 and 2960 switches Explanation The access VLAN ID on the VMPS server is the same as the voice VLAN ID on the interface dec is the access VLAN ID and chars is the physical interface Recommended Action Assign the access VLAN on the VMPS server to a VLAN ID that is different from the voice VLAN ID Error Message PM 6 EXT_VLAN_ADDITION Extended VLAN is not allowed to be configured in VTP CLIENT mode Explanation The switch did not add a VLAN in VTP client mode Recommended Action Copy the message exactly as it appears on the console or in the system log Research and attempt to resolve the error by using the Output Interpreter Use the Bug Toolkit to look for similar reported problems If you still require assistance open a case with the TAC or contact your Cisco technical support representative and provide the representative with the gathered information For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section in the system message guides PORT_SECURITY Messages This section contains the port security messages Error Message PORT_SECURITY 2 PSECURE_VIOLATION Security violation occurred caused by MAC enet on port chars Explanation An unauthorized device attempted to connect on a secure port MAC enet is the MAC address of
17. For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 UDLD Messages This section contains UniDirectional Link Detection UDLD messages Error Message UDLD 0 STOPPED UDLD process stopped chars Explanation The UDLD process stopped because it cannot read the unique system identifier that is being used by UDLD The system identifier is used to identify the device that is sending the UDLD packets chars is the UDLD process name Recommended Action Reload the switch by using the reload privileged EXEC command If the problem persists copy the message exactly as it appears on the console or in the system log Research and attempt to resolve the error by using the Output Interpreter Enter the show tech support user EXEC command to gather data that might help identify the nature of the error Use the Bug Toolkit to look for similar reported problems If you still require assistance open a case with the TAC or contact your Cisco technical support representative and provide the representative with the gathered information For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 OL 8551 04 Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Message Guide Chapter3 Message and Recovery Procedures W UDLD Messages Error Message UDLD 3 UDLD_IDB_E
18. If you still require assistance open a case with the TAC or contact your Cisco technical support representative and provide the representative with the gathered information For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 Error Message PLATFORM_UCAST 3 DYNAMIC chars Note This message applies only to Catalyst 3750 and 3560 switches Explanation The dynamic address tracking mechanism for unicast routing encountered an error chars describes the error Recommended Action Copy the message exactly as it appears on the console or in the system log Research and attempt to resolve the error by using the Output Interpreter Use the Bug Toolkit to look for similar reported problems If you still require assistance open a case with the TAC or contact your Cisco technical support representative and provide the representative with the gathered information For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 Error Message PLATFORM_UCAST 3 ERROR chars amp Note This message applies only to Catalyst 3750 and 3560 switches Explanation An internal unicast routing error occurred chars describes the error Recommended Action Copy the message exactly as it appears on the console or in the system log Research and attempt to resolve the error b
19. One or more features had been previously unloaded because of a lack of space The first chars is the direction input or output dec is the label number and the second chars is the TCAM ID Recommended Action No action is required Error Message FM 3 TOSCOST Minimize monetary cost TOS bit unsupported in hardware ignored S Note This message applies only to Catalyst 3550 switches Explanation This hardware platform does not support filtering based on the type of service ToS and precedence it supports filtering based on Differentiated Services Code Points DSCPs The DSCP field does not include the minimize monetary cost bit from the ToS field the hardware ignores this bit when checking for a match to an ACE which can lead to unintended filtering actions Recommended Action Design filters that do not test for the minimum monetary cost ToS Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Message Guide OL 8551 04 _ Chapter 3 Message and Recovery Procedures FM Messages W Error Message FM 3 UNKNOWNACTION Unknown VMR access group action hex amp Note This message applies only to Catalyst 3550 switches Explanation An internal software error has occurred Recommended Action Find out more about the error by using the show tech support privileged EXEC command and by copying the error message exactly as it appears on the console or system log and entering it in the O
20. chars dec dec does not match internal slot port state chars dec dec amp Note This message applies only to Catalyst 3750 3560 2975 2970 and 2960 switches Explanation There is an internal error that caused an invalid aggregate port to be used by the software The first chars is the name of the function where the error occurred The second and third chars are the port channel names and the dec dec are the slot and port numbers slot port Recommended Action Copy the message exactly as it appears on the console or in the system log Research and attempt to resolve the error by using the Output Interpreter Use the Bug Toolkit to look for similar reported problems If you still require assistance open a case with the TAC or contact your Cisco technical support representative and provide the representative with the gathered information For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 Error Message IDBMAN 3 DELETEDAGGPORT chars dec dec Group dec has been deleted but is being reused amp Note This message applies only to Catalyst 3750 3560 2975 2970 and 2960 switches Explanation There is an internal error that caused an interface that has been deleted to be reused for a new aggregate port chars is the port channel name and the dec dec are the slot and port numbers slot
21. chars is the MST switch the second chars is the port and the third chars is the PVST switch The first dec is the VLAN ID the second dec is the MST switch and enet is the MST switch MAC address Recommended Action When STP is converging after a new switch or switch port is added to the topology this condition might happen briefly In such cases the port unblocks automatically If the port remains blocked identify the root bridge as reported in the message and configure the appropriate priority for the VLAN spanning tree consistent with the CIST role on the port of the MST switch There could be additional inconsistencies not shown in the message and the port does not recover until all these are cleared To determine which other VLANs have inconsistencies disable and re enable the port This message appears again and specifies another VLAN with inconsistencies to be fixed Repeat this process until all inconsistencies on all VLANs are cleared OL 8551 04 Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Message Guide E Chapter3 Message and Recovery Procedures WE sSPANTREE Messages Error Message SPANTREE 2 PVSTSIM_OK PVST Simulation inconsistency cleared on port chars Explanation The specified interface is no longer receiving PVST BPDUs advertising information that is inconsistent with the CIST port information The PVST simulation inconsistency is cleared and the interface returns to no
22. contact HP technical support and provide the representative with the gathered information For more information about the online tools and about contacting HP see the Error Message Traceback Reports section on page 2 7 Error Message PM 4 BAD_COOKIE chars was detected Explanation The port manager detected an invalid request chars is the invalid request Recommended Action Copy the message exactly as it appears on the console or in the system log Research and attempt to resolve the error by using the Output Interpreter Enter the show tech support user EXEC command to gather data that might help identify the nature of the error Use the Bug Toolkit to look for similar reported problems If you still require assistance open a case with the TAC or contact your Cisco technical support representative and provide the representative with the gathered information For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 Error Message PM 4 BAD_HA_ ENTRY_EVENT Invalid Host access entry event dec is received Explanation An invalid host access entry event was received the host access table entry event should be an add delete or update event dec is the event that is received Recommended Action Copy the message exactly as it appears on the console or in the system log Research and attempt to resolve the error by using the Output I
23. is the VLAN that is being used and chars is the feature that is using it Recommended Action Reconfigure the feature for example the routed port to use another internal VLAN or to request another available VLAN Error Message PM 4 EXT_VLAN_NOTAVAIL VLAN dec not available in Port Manager Explanation The port manager failed to allocate the requested VLAN The VLAN is probably being used as an internal VLAN by other features dec is the requested VLAN Recommended Action Try to configure a different VLAN on the device Error Message PM 4 INACTIVE putting chars in inactive state because chars Explanation The port manager has been blocked from creating a virtual port for the switch port and VLAN causing the port to be in an inactive state The reason for this condition is specified in the error message The first chars is the interface name and the second chars is the reason Recommended Action Copy the message exactly as it appears on the console or in the system log Research and attempt to resolve the error by using the Output Interpreter Enter the show tech support user EXEC command to gather data that might help identify the nature of the error Use the Bug Toolkit to look for similar reported problems If you still require assistance open a case with the TAC or contact your Cisco technical support representative and provide the representative with the gathered information For more information about these online
24. look for similar reported problems If you still require assistance open a case with the TAC or contact your Cisco technical support representative and provide the representative with the gathered information For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 Error Message HARDWARE 3 PORTNUM_ERROR port number dec is invalid amp Note This message applies only to Catalyst 3750 3560 2975 2970 and 2960 switches Explanation The port number used is invalid out of range Each interface in a given port ASIC is identified by an index value dec is the port number Recommended Action Copy the message exactly as it appears on the console or in the system log Research and attempt to resolve the error by using the Output Interpreter Use the Bug Toolkit to look for similar reported problems If you still require assistance open a case with the TAC or contact your Cisco technical support representative and provide the representative with the gathered information For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 OL 8551 04 Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Message Guide Chapter3 Message and Recovery Procedures E HLFM Messages Error Message HARDWARE 3 STATS_ERROR Statistics ID dec is invalid amp
25. page 3 25 ENVIRONMENT Messages page 3 29 only Catalyst 3550 switches ETHCNTR Messages page 3 30 EXPRESS_SETUP Messages page 3 34 FM Messages page 3 35 only Catalyst 3550 switches FRNTEND_CTRLR Messages page 3 44 only Catalyst 3750 and 2975 switches GBIC Messages page 3 45 only Catalyst 3550 switches GBIC_SECURITY Messages page 3 48 OL 8551 04 Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Message Guide Chapter3 Message and Recovery Procedures e GBIC_SECURITY_CRYPT Messages page 3 51 e GBIC_SECURITY_UNIQUE Messages page 3 52 e GIGASTACK Messages page 3 53 only Catalyst 3550 switches e HARDWARE Messages page 3 54 e HLFM Messages page 3 56 e HPSECURE Messages page 3 57 only Catalyst 3750 and 2975 switches e IDBMAN Messages page 3 58 e IGMP_QUERIER Messages page 3 61 e ILPOWER Messages page 3 62 e IMAGEMGR Messages page 3 69 only Catalyst 3750 and 2975 switches e IP_DEVICE_TRACKING_HA Messages page 3 70 e L2TM Messages page 3 71 only Catalyst 3550 switches e L3TCAM Messages page 3 71 only Catalyst 3550 switches e MAC _LIMIT Messages page 3 72 e MAC_MOVE Messages page 3 73 e NETWORK _PORT_SATELLITE Messages page 3 73 only Catalyst 3550 switches e PAGP_DUAL_ACTIVE Messages page 3 74 e PBR Messages page 3 75 only Catalyst 3550 switches e PHY Messages page 3 77 e PIMSN Messages page 3 79 only Catalyst 3750 and 3560 switches e PLATFORM Message
26. than that in use The interface is put into blocking state and marked as root guard inconsistent to prevent a suboptimal spanning tree topology from forming The first chars is the port name and the second chars is the spanning tree mode displayed in the output of the show spanning tree privileged EXEC command Recommended Action Enter the show spanning tree inconsistentports privileged EXEC command to review the list of interfaces with root guard inconsistencies Find out why devices connected to the listed ports are sending BPDUs with a superior root bridge and take action to prevent more occurrences When the inaccurate BPDUs have been stopped the interfaces automatically recover and resume normal operation Make sure that it is appropriate to have root guard enabled on the interface ErrorMessage SPANTREE 2 ROOTGUARD_CONFIG_CHANGE Root guard chars on port chars on chars Explanation The spanning tree root guard configuration for the listed interface has changed If enabled any BPDU received on this interface that advertises a superior spanning tree root bridge lower bridge ID lower path cost and so forth to that already in use causes the interface to be put into the blocking state and marked as root guard inconsistent The first chars is the root guard state enable or disable the second chars is the interface and the third chars is the spanning tree instance Recommended Action Verify that this is the desir
27. 95 PLATFORM_WCCP Messages 3 96 PM Messages 3 97 PORT_SECURITY Messages 3 105 QATM Messages 3 107 QM Messages 3 108 QOSMGR Messages 3 111 RMON Messages 3 117 SDM Messages 3 118 SPAN Messages 3 118 SPANTREE Messages 3 119 SPANTREE_FAST Messages 3 127 SPANTREE_VLAN_SW Messages 3 127 STACKMGR Messages 3 127 STORM_CONTROL Messages 3 130 SUPERVISOR Messages 3 131 SUPO Messages 3 131 SW_DAI Messages 3 134 SW_MACAUTH Messages 3 137 SW_MATM Messages 3 138 SW_VLAN Messages 3 138 SWITCH_QOS_TB Messages 3 145 TCAMMGR Messages 3 146 UDLD Messages 3 148 UFAST_MCAST_SW Messages 3 150 VOPCLIENT Messages 3 150 WCCP Messages 3 152 WRLSCNTR Messages 3 152 Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Message Guide OL 8551 04 Contents W E Contents Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Message Guide PvE OL 8551 04 Audience Purpose Preface This guide is for the networking professional managing the Catalyst 3750 3560 3550 2975 2970 and 2960 switch or switch stack hereafter referred to as the switch Before using this guide you should have experience working with the Cisco IOS software and the switch software features This guide describes only the Catalyst 3750 3560 3550 2975 2970 and 2960 switch specific system messages that you might encounter For a complete list of Cisco IOS system error messages see the Cisco IOS Software System Error Messages Cisco IOS Rel
28. Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Message Guide Ea OL 8551 04 _ Chapter 3 Message and Recovery Procedures PLATFORM_PBR Messages W Error Message PLATFORM_PBR 3 UNSUPPORTED_RMAP Route map chars not supported for Policy Based Routing amp Note This message applies only to Catalyst 3750 and 3560 switches Explanation The route map attached to an interface for policy routing contains an action that is not supported on this platform This is a hardware limitation chars is the route map Recommended Action Use the route map map tag permit global configuration command and the set ip next hop ip address route map configuration command to reconfigure the route map to use only these supported actions Error Message PLATFORM_PBR 4 CPU_SUPPORTED_ACTION Set action in sequence dec of route map chars supported by forwarding to CPU amp Note This message applies only to Catalyst 3750 and 3560 switches Explanation The route map attached to an interface for policy based routing contains an action that is not supported in hardware so the packets are forwarded to the CPU for processing The route map actions that invoke this forwarding are set interface set ip default next hop set default interface or set ip df dec is the action number and chars is the route map Recommended Action Use the set ip next hop ip address route map configuration command to reconfigure the route map
29. Error Message WRLSCNTR 3 VERSION_ERR Switch and wireless controller are using incompatible versions Note This message applies only to Catalyst 3750 switches Explanation The switch software is not fully compatible with the software on the wireless LAN controller Some functionality might not be available Recommended Action Update the software on the switch or on the wireless LAN controller so that the software versions are compatible Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Message Guide OL 8551 04 A abbreviations char variable field 2 6 chars variable field 2 6 dec variable field 2 6 enet variable field 2 6 hex variable field 2 6 inet variable field 2 6 access control list manager messages See ACLMGR messages access control list messages See QATM messages ACLMGR messages 3 3 audience i vii AUTOQOS messages 3 8 auto QoS messages 3 8 BACKUP_INTERFACE messages 3 8 BADTRANSCEIVER messages 3 9 boot loader patch messages See BSPATCH messages BSPATCH messages 3 9 bug toolkit 2 7 c CFGMGR messages 3 10 Cisco Network Assistant See Network Assistant requirements INDEX Cluster Membership Protocol messages See CMP messages cluster requirements i viii CMP messages 3 13 codes 2 1 configuration initial See getting started guide and hardware installation guide configuration manager messages See CFGMGR messages conventions command i vii for examp
30. Interpreter Enter the show tech support user EXEC command to gather data that might help identify the nature of the error Use the Bug Toolkit to look for similar reported problems If you still require assistance open a case with the TAC or contact your Cisco technical support representative and provide the representative with the gathered information For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 Error Message SW_VLAN 4 VTP_INVALID_EVENT_DATA VLAN manager received bad data of type chars value dec while being called to handle a chars event Explanation The VLAN manager received invalid data from the VTP configuration software The first chars is the data type dec is the value of that data and the second chars is the VTP event Recommended Action Copy the message exactly as it appears on the console or in the system log Research and attempt to resolve the error by using the Output Interpreter Enter the show tech support user EXEC command to gather data that might help identify the nature of the error Use the Bug Toolkit to look for similar reported problems If you still require assistance open a case with the TAC or contact your Cisco technical support representative and provide the representative with the gathered information For more information about these online tools and about contacting Cisco see the Error Message Traceb
31. Message Guide E W index spanning tree per VLAN messages See SPANTREE_VLAN_SW messages SPANTREE_FAST messages 3 127 SPANTREE_VLAN_SW messages 3 127 SPANTREE messages 3 119 stack manager messages See STACKMGR messages STACKMGR messages 3 127 STORM_CONTROL messages 3 130 SUPERVISOR messages 3 131 supervisor queue messages See SUPQ messages SUPQ messages 3 131 SW_DAI messages 3 134 SW_MACAUTH messages 3 137 SW_VLAN messages 3 138 SWITCH_QOS_TB messages 3 145 Switch Database Management messages See SDM messages Switched Port Analyzer messages See SPAN messages Switched Port Analyzer messages platform See PLATFORM_SPAN messages system message format 2 1 T tables message severity levels 2 5 variable fields 2 6 TAC contacting 2 7 TCAMMGR messages 3 146 ternary content addressable memory manager messages See TCAMMGR messages ternary content addressable memory messages See L2TM messages See L3TCAM messages time stamp information 2 1 traceback reports 2 7 transceiver messages 3 9 trusted boundary messages See SWITCH_QOS_TB messages U UDLD messages 3 148 UFAST_MCAST_SW messages 3 150 unicast routing messages See PLATFORM_UCAST messages UniDirectional Link Detection messages See UDLD messages upgrading information See release notes UplinkFast packet transmission messages See UFAST_MCAST_SW messages V variable fields definition 2 6 table 2 6 VLAN manager messages See SW_VLAN messag
32. Message Traceback Reports section on page 2 7 for more information OL 8551 04 Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Message Guide Chapter3 Message and Recovery Procedures Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Message Guide ILPOWER Messages amp Error Message ILPOWER 3 CONTROLLER_IF_ERR Controller interface error chars chars This message applies only to Catalyst 3750 3560 and 3550 switches Explanation An interface error is detected between the PoE controller and the system The first chars is the interface The second chars describes the error Recommended Action Copy the message exactly as it appears on the console or in the system log Research and attempt to resolve the error by using the Output Interpreter Enter the show tech support user EXEC command to gather data that might help identify the nature of the error Use the Bug Toolkit to look for similar reported problems If you still require assistance open a case with the TAC or contact your Cisco technical support representative and provide the representative with the gathered information For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 Error Message IlLPOWER 3 CONTROLLER_IF_ERR Controller interface error S2W bus Initialization failed Note This message applies only to Catalyst 3
33. Messages This section contains the Dynamic Trunking Protocol DTP messages Error Message DTP 4 MEM_UNAVAIL Memory was not available to perform the trunk negotiation action Explanation The system is unable to negotiate trunks because of a lack of memory Recommended Action Reduce other system activity to ease memory demands Error Message DTP 4 TMRERR An internal timer error occurred when trunking on interface chars Explanation A timer used by the trunking protocol unexpectedly expired chars is the trunked interface Recommended Action This problem is corrected internally and has no long term ramifications However if more problems with trunking occur reload the switch by using the reload privileged EXEC command Error Message DTP 4 UNKN_ERR An unknown operational error occurred Explanation The system is unable to negotiate trunks because an internal operation generated an unexpected error Recommended Action Reload the switch by using the reload privileged EXEC command Error Message DTP 5 DOMAINMISMATCH Unable to perform trunk negotiation on port chars because of VTP domain mismatch Recommended Action The two ports in the trunk negotiation belong to different VTP domains Trunking can be configured only when the ports belong to the same VTP domain chars is the port number Recommended Action Ensure that the ports in the trunk negotiation belong to the same VTP domain Error Message DTP 5 ILGLCFG Illeg
34. Note This message applies only to Catalyst 3750 and 3560 switches Explanation There is not enough power remaining in the switch to supply to the PoE port chars is the interface Recommended Action Connect the powered device to an external AC power source Error Message ILPOWER 5 ILPOWER_POWER_DENY Interface chars inline power denied amp Note This message applies only to Catalyst 3550 24PWR switches Explanation The PoE request was denied because the switch does not have enough power left to support the request chars is the interface number Recommended Action No action is required OL 8551 04 Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Message Guide E Chapter3 Message and Recovery Procedures Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Message Guide ILPOWER Messages ErrorMessage ILPOWER 5 INVALID_IEEE_CLASS Interface chars has detected invalid IEEE class dec device Power denied amp Note This message applies only to Catalyst 3750 and 3560 switches Explanation The power device has an invalid IEEE class so that the switch is not supplying power to the device chars is the interface name dec is the class number of the device Recommended Action No action is required Error Message ILPOWER 5 LINKDOWN_DISCONNECT Interface chars Link down disconnect amp Note This message applies only to C
35. PIM is enabled on the SVI dec is the VLAN ID Recommended Action Ensure that PIM is disabled on the SVI OL 8551 04 Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Message Guide Chapter3 Message and Recovery Procedures Hi sILPOWER Messages Error Message IGMP_QUERIER 4 SNOOPING_DISABLED The IGMP querier is operationally disabled in VLAN dec because IGMP snooping has been disabled in this VLAN amp Note This message applies only to Catalyst 3750 3560 2975 2970 and 2960 switches Explanation IGMP snooping is disabled on this VLAN Do not enable the IGMP querier when IGMP snooping is disabled dec is the VLAN IDs Recommended Action Confirm that IGMP snooping is enabled both globally and on the VLAN Error Message IGMP_QUERIER 6 PIM_DISABLED The IGMP querier is now operationally enabled in VLAN dec because PIM is no longer enabled on the SVI amp Note This message applies only to Catalyst 3750 3560 2975 2970 and 2960 switches Explanation Protocol Independent Multicast PIM is disabled on the switch virtual interface SVT and the IGMP querier function is now enabled dec is the VLAN ID Recommended Action No action is required Error Message IGMP_QUERIER 6 SNOOPING_ENABLED The IGMP querier is now operationally enabled in VLAN dec because IGMP snooping is no longer disabled amp Note This message applies only to Catalyst 3750 3560 2975
36. SFP module You might need to upgrade your software OL 8551 04 Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Message Guide E Chapter3 Message and Recovery Procedures HI GBIC_SECURITY_UNIQUE Messages Error Message GBIC_SECURITY_CRYPT 4 VN_DATA_CRC_ERROR GBIC interface chars has bad crc Explanation The small form factor pluggable SFP module was identified as a Cisco SFP module but it does not have a valid cyclic redundancy check CRC in the EEPROM data chars is the port Recommended Action Ensure that the Cisco IOS software running on the switch supports the SFP module You might need to upgrade your software Even if the switch does not recognize the SFP module it might still operate properly but have limited functionality GBIC_SECURITY_UNIQUE Messages amp This section contains the Cisco GBIC module and SFP module security messages that identify whether the module is unique Note The Catalyst 3750 3560 and 2970 switch supports SFP modules and does not support GBIC modules Although the error message text refers to GBIC interfaces and modules the messages from the switch actually refer to the SFP module interfaces and modules Error Message GBIC_SECURITY_UNIQUE 3 DUPLICATE_GBIC GBIC interface dec dec is a duplicate of GBIC interface dec dec amp Note This message applies only to Catalyst 3750 3560 and 2970 switches Explanation The SFP module
37. Traceback Reports section on page 2 7 Error Message PLATFORM_UCAST 3 ARP chars amp Note This message applies only to Catalyst 3750 and 3560 switches Explanation The ARP module for unicast routing encountered an error chars describes the error Recommended Action Copy the message exactly as it appears on the console or in the system log Research and attempt to resolve the error by using the Output Interpreter Use the Bug Toolkit to look for similar reported problems If you still require assistance open a case with the TAC or contact your Cisco technical support representative and provide the representative with the gathered information For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Message Guide ka OL 8551 04 _ Chapter 3 Message and Recovery Procedures PLATFORM_UCAST Messages _ Error Message PLATFORM_UCAST 3 CEF chars This message applies only to Catalyst 3750 and 3560 switches Explanation The Cisco Express Forwarding CEF module for unicast routing encountered an error chars describes the error Recommended Action Copy the message exactly as it appears on the console or in the system log Research and attempt to resolve the error by using the Output Interpreter Use the Bug Toolkit to look for similar reported problems
38. after re insertion it might be defective E Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Message Guide OL 8551 04 _ Chapter 3 Message and Recovery Procedures GBIC Messages W Error Message GBIC 4 NOREAD_VSDATA Unable to read vendor specific data for GBIC interface chars amp Note This message applies only to Catalyst 3550 switches Explanation The GBIC module was identified as a Cisco GBIC module but the system was unable to read the identifying vendor specific information to verify its authenticity chars is the interface in which the module is installed Recommended Action Remove and re insert the GBIC module If it continues to fail after re insertion it might be defective Error Message GBIC 4 NOREAD_VSERNUM Unable to read serial number for GBIC interface chars amp Note This message applies only to Catalyst 3550 switches Explanation The GBIC module was identified as a Cisco GBIC module but the system was unable to read the serial number of the GBIC module chars is the interface in which the module is installed Recommended Action Remove and re insert the GBIC module If it continues to fail after re insertion it might be defective Error Message GBIC 4 UNRECOGNIZED_EXTTYPE GBIC interface chars has unrecognized extended type amp Note This message applies only to Catalyst 3550 switches Explanation The GBIC mod
39. and Recovery Procedures E DOT1X_SWITCH Messages Error Message DOT1X_SWITCH 5 ERR_INVALID_PRIMARY_VLAN Attempt to assign primary VLAN dec to 802 1x port chars Explanation An attempt was made to assign a primary VLAN to an IEEE 802 1x port which is not allowed dec is the VLAN and chars is the port Recommended Action Update the configuration to use a different VLAN Error Message DOT1X_SWITCH 5 ERR_INVALID_SEC_VLAN Attempt to assign invalid secondary VLAN dec to PVLAN host 802 1x port chars Explanation An attempt was made to assign a nonsecondary VLAN to a private VLAN host IEEE 802 1x port dec is the VLAN and chars is the port Recommended Action Change the mode of the port so that it is no longer a private VLAN host port or use a valid secondary VLAN Error Message DOT1X_SWITCH 5 ERR_PRIMARY_VLAN_NOT_FOUND Attempt to assign VLAN dec whose primary VLAN does not exist or is shutdown to 802 1x port chars Explanation An attempt was made to assign a private VLAN whose primary VLAN does not exist or is shut down dec is the VLAN and chars is the port Recommended Action Make sure the primary VLAN exists and is not shut down Verify that the private VLAN is associated with a primary VLAN Error Message DOT1X_SWITCH 5 ERR_RADIUS_VLAN_NOT_FOUND Attempt to assign non existent VLAN chars to dotix port chars Explanation RADIUS attempted to assign a VLAN with a particular name or id to a supp
40. and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 Error Message SW_VLAN 4 IFS_FAILURE VLAN manager encountered file operation error call chars file chars code dec chars bytes transferred dec Explanation The VLAN manager received an unexpected error return from a Cisco IOS file system IFS call while reading the VLAN database The first chars is the function call name and the second chars is the file name dec is the error code the third chars is the textual interpretation of the error code and the second dec is the number of bytes transferred Recommended Action Copy the message exactly as it appears on the console or in the system log Research and attempt to resolve the error by using the Output Interpreter Use the Bug Toolkit to look for similar reported problems If you still require assistance open a case with the TAC or contact your Cisco technical support representative and provide the representative with the gathered information For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 Error Message SwW_VLAN 4 NO_PM_COOKIE_RETURNED VLAN manager unexpectedly received a null chars type cookie from the Port Manager data reference chars Explanation The VLAN manager queried the port manager for a reference cookie but received a NULL pointer instead The first ch
41. and attempt to resolve the error by using the Output Interpreter Enter the show running config user EXEC command to gather data that might help identify the nature of the error Use the Bug Toolkit to look for similar reported problems If you still require assistance open a case with the TAC or contact your Cisco technical support representative and provide the representative with the gathered information For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 Error Message QOSMGR 3 FILTERTYPE_INVALID Internal Error Invalid Policy filtertype dec amp Note This message applies only to Catalyst 3750 3560 2975 2970 and 2960 switches Explanation An internal software error has occurred dec is the invalid filter type identification Recommended Action Copy the message exactly as it appears on the console or in the system log Research and attempt to resolve the error by using the Output Interpreter Enter the show running config user EXEC command to gather data that might help identify the nature of the error Use the Bug Toolkit to look for similar reported problems If you still require assistance open a case with the TAC or contact your Cisco technical support representative and provide the representative with the gathered information For more information about these online tools and about contacting Cisco see the Error Mes
42. and attempt to resolve the error by using the Output Interpreter Use the Bug Toolkit to look for similar reported problems If you still require assistance open a case with the TAC or contact your Cisco technical support representative and provide the representative with the gathered information For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 Error Message CFGMGR 6 UNABLE_TO_NVGEN_BUSY_RUNNING_CFG config file busy retrying amp Note This message applies only to Catalyst 3750 and 2975 switches Explanation The stack master is temporarily unable to generate the stack running configuration because another process is generating the configuration file Recommended Action No action is required The action will be tried again E Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Message Guide OL 8551 04 Chapter3 Message and Recovery Procedures CMP Messages Wi Error Message CFGMGR 6 UNABLE_TO_NVGEN_RUNNING_CFG config file too large amp Note This message applies only to Catalyst 3750 and 2975 switches Explanation The stack master is unable to generate the stack running configuration because the configuration file is too large Recommended Action Remove some configuration commands CMP Messages This section contains the Cluster Membership Protocol CMP messages Error Message
43. and the second dec is the MVID Recommended Action Copy the message exactly as it appears on the console or in the system log Research and attempt to resolve the error by using the Output Interpreter Use the Bug Toolkit to look for similar reported problems If you still require assistance open a case with the TAC or contact your Cisco technical support representative and provide the representative with the gathered information For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 PLATFORM_WCCP Messages This section contains platform Web Cache Communication Protocol WCCP messages Error Message PLATFORM WCCP 3 NO_LABEL Cannot allocate WCCP Label Note This message applies only to Catalyst 3750 and 3560 switches Explanation The WCCP label could not be allocated This means that the hardware cannot be programmed to implement WCCP redirection Recommended Action Reduce the number of interfaces configured for WCCP redirection or policy based routing Error Message PLATFORM WCCP 4 SDM_MISMATCH WCCP requires sdm template routing Note This message applies only to Catalyst 3750 and 3560 switches Explanation To support this feature you need to enable the Switch Database Management SDM routing template Recommended Action Modify the SDM template to enable the routing template Use the sdm prefer routing global configuration
44. attributes were different from those of the port channel or ports within the port channel The system has detected that the attributes of the port now match the port channel attributes chars is the affected port Recommended Action No action is required Error Message EC 5 DONTBNDL chars suspended incompatible remote port with chars Explanation The configuration of the remote port is different from the configuration of other remote ports in the bundle A port can only join the bundle when the configuration of the local port and the configuration of the remote port are the same as other ports already in the bundle The first chars is the name of the local interface that is being suspended and the second chars is the name of the local interface that is already bundled Recommended Action Make sure that the configuration of the remote ports is the same for all ports in the bundle Error Message EC 5 ERRPROT Channel protocol mismatch for interface chars in group dec the interface can not be added to the channel group Explanation The interface cannot be added to the channel group with the specified mode chars is the interface and dec is the channel group Recommended Action Change the channel group or the mode for the interface Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Message Guide M326 i OL 8551 04 Chapter3 Message and Recovery Procedures EC Messages Ml Error M
45. by using the Output Interpreter Enter the show tech support user EXEC command to gather data that might help identify the nature of the error Use the Bug Toolkit to look for similar reported problems If you still require assistance open a case with the TAC or contact your Cisco technical support representative and provide the representative with the gathered information For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Message Guide Ea OL 8551 04 _ Chapter 3 Message and Recovery Procedures SW_VLAN Messages _ Error Message SwW_VLAN 4 BAD_PM_VLAN_COOKIE_RETURNED VLAN manager unexpectedly received a bad PM VLAN cookie from the Port Manager VLAN indicated dec Explanation The VLAN manager received an upcall and a VLAN cookie from the port manager which translated to a bad VLAN ID dec is the VLAN ID Recommended Action Find out more about the error by using the show tech support privileged EXEC command and by copying the error message exactly as it appears on the console or system log and entering it in the Output Interpreter tool Use the Bug Toolkit to look for similar reported problems For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 Error Message SW_VLAN 4 BA
46. by using the police or police aggregate policy map class configuration command than supported by hardware chars is the policy map name Recommended Action Reconfigure the class maps or the policy maps or delete the policy map from some interfaces Error Message QOSMGR 4 POLICER_POLICY_NOT_SUPPORTED Number of policers has exceeded per policy hardware limitation for policymap chars amp Note This message applies only to Catalyst 3750 3560 2975 2970 and 2960 switches Explanation The policy map configuration has exceeded the limitation of the hardware You configured more policers in a policy map by using the police or police aggregate policy map class configuration command than supported chars is the policy map name Recommended Action Reconfigure the class map or the policy map and reduce the number of policers RMON Messages This section contains the remote network monitoring RMON messages Error Message RMON 5 FALLINGTRAP Falling trap is generated because the value of chars has fallen below the falling threshold value dec Explanation A falling trap has been generated The value of the specified MIB object has fallen below the falling threshold value chars is the MIB object and dec is the threshold value Recommended Action Take appropriate action on the specified MIB object Error Message RMON 5 RISINGTRAP Rising trap is generated because the value of chars exceeded the rising thr
47. chars is the interface name Recommended Action Enable LACP on the remote side Error Message EC 5 L3DONTBNDL3 chars suspended LACP not enabled on the remote port amp Note This message applies only to Catalyst 3550 switches Explanation LACP is enabled on a Layer 3 interface but the remote port does not have LACP enabled In this mode the local port is put in a suspended state Recommended Action Enable LACP on the remote port Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Message Guide OL 8551 04 TEZE Chapter3 Message and Recovery Procedures E EC Messages Error Message EC 5 L3STAYDOWN chars will remain down as its port channel chars is admin down wy Note This message applies only to Catalyst 3550 switches Explanation On Layer 3 interfaces and aggregation interfaces the administrative state of the aggregation interface overrides the administrative status of the Layer 3 interface If the aggregation interface is administratively down all interfaces in the aggregation interface are forced to be down chars is the Layer 3 interface Recommended Action Enter the no shutdown interface configuration command on the aggregation interface Error Message EC 5 NOLACP Invalid EC mode LACP not enabled Explanation The EtherChannel mode cannot be set because LACP is not included in the software image Recommended Action Install a software image that includes LACP and set the EC mode to on
48. console or system log and entering it in the Output Interpreter tool Use the Bug Toolkit to look for similar reported problems For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 for more information Error Message L2TM 7 INTERNAL_ERR Internal error chars wy Note This message applies only to Catalyst 3550 switches Explanation An internal error occurred chars describes the internal operation that failed Recommended Action Find out more about the error by using the show tech support privileged EXEC command and by copying the error message exactly as it appears on the console or system log and entering it in the Output Interpreter tool Use the Bug Toolkit to look for similar reported problems For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 for more information L3TCAM Messages This section contains the Layer 3 unicast routing manager messages This software module controls the part of the hardware that performs unicast routing A ternary content addressable memory TCAM device implements the routing table Error Message L3TCAM 3 SIZE_CONFLICT chars requires enabling extended routing S Note This message applies only to Catalyst 3550 switches OL 8551 04 Catalyst 3750 3560 3550 2975 2970 and 2960 Swit
49. contains the Ethernet controller messages These messages result from a failure of the switch software when trying to program the hardware and lead to incorrect switch behavior Error Message ETHCNTR 2 MOLSENDTIMEOUT Molecule send timeout queue dec molecule hex hex amp Note This message applies only to Catalyst 3550 switches Explanation An attempt to read or write one or more of the hardware settings failed Recommended Action Find out more about the error by using the show tech support privileged EXEC command and by copying the error message exactly as it appears on the console or system log and entering it in the Output Interpreter tool Use the Bug Toolkit to look for similar reported problems For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 for more information Error Message ETHCNTR 3 FLOWCONTROL_DUPLEX_ERROR Flowcontrol will not take effect until duplex is set to auto amp Note This message applies only to Catalyst 3550 switches Explanation Flow control cannot be set on the switch in this configuration Recommended Action Configure the duplex mode to auto Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Message Guide 3 30 By OL 8551 04 _ Chapter 3 Message and Recovery Procedures ETHCNTR Messages Wi Error Message ETHCNTR 3 HALF_DUX_COLLISION_EXCEED_ THRESH
50. exactly as it appears on the console or system log and entering it in the Output Interpreter tool Use the Bug Toolkit to look for similar reported problems For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 for more information Error Message FM 3 OUTTTABLE Not in truth table RACL dec VLMAP dec This message applies only to Catalyst 3550 switches Explanation An unrecoverable software error occurred while trying to merge the configured output features The two dec values are internal code numbers for the results of the router ACL and VLAN map configured on a particular Layer 3 interface Recommended Action Copy the message exactly as it appears on the console or in the system log Research and attempt to resolve the error by using the Output Interpreter Enter the show running config user EXEC command to gather data that might help identify the nature of the error Use the Bug Toolkit to look for similar reported problems If you still require assistance open a case with the TAC or contact your Cisco technical support representative and provide the representative with the gathered information For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 OL 8551 04 Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Message Guide Chapter3 Mess
51. for similar reported problems If you still require assistance open a case with the TA C or contact your Cisco technical support representative and provide the representative with the gathered information For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Message Guide oL 8551 04 3 137 Chapter3 Message and Recovery Procedures E sw VLAN Messages Error Message SW_VLAN 3 VLAN_DAT_CACHE_SEQUENCE Out of sequence vlan dat sync message Expected dec received dec Explanation The vlan dat file is synchronized to the STANDBY through one or more checkpoint messages from ACTIVE The sequence number for each set of checkpoint messages starts with 1 These messages are cached at the STANDBY until the end of set indicator is received The STANDBY received a checkpoint message with a sequence number that does not match the expected sequence number The first dec is the expected checkpoint message sequence number and the second dec is the received checkpoint message sequence number Recommended Action Copy the message exactly as it appears on the console or in the system log Research and attempt to resolve the error using the Output Interpreter Use the Bug Toolkit to look for similar reported problems If you still require assistance open a case with the TA C or contact
52. hardware limitation chars is either the set or trust action Recommended Action Do not configure a set or trust policy map class configuration command in a policy map and attach it to an egress interface These policy map actions are supported only on ingress interfaces Error Message QM 4 POLICER_NOT_SUPPORTED Number of policers has exceeded hardware limitation for policy map chars Note This message applies only to Catalyst 3550 switches Explanation The policy map configuration has exceeded the limitation of the hardware You configured more policers in a policy map by using the police or police aggregate policy map class configuration command than supported chars is the policy map name Recommended Action Reconfigure the class map or the policy map and reduce the number of policers Error Message QM 4 POLICING_RATE_NOT_SUPPORTED Policer configuration has exceeded hardware limitation for policy map chars amp Note This message applies only to Catalyst 3550 switches Explanation The policy map configuration has exceeded the limitation of the hardware You configured a larger policing rate or burst size in a policy map by using the police or police aggregate policy map class configuration command than supported chars is the policy map name Recommended Action Reconfigure the class map or the policy map and reduce the policing rate or burst size Error Message QM 4 UNEXPECTED_INTERNAL_Q
53. in the Output Interpreter tool Use the Bug Toolkit to look for similar reported problems For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Message Guide e380 By OL 8551 04 Chapter3 Message and Recovery Procedures PLATFORM_FBM Messages Wi Error Message PLATFORM 3 PW_REC_HRPC_NOT_ON_MASTER Set password recovery HRPC msg from box dec received on master amp Note This message applies only to Catalyst 3750 and 2975 switches Explanation The stack master has received a set password recovery HRPC message These messages should be received on stack member switches only dec is the switch Recommended Action Copy the message exactly as it appears on the console or in the system log Research and attempt to resolve the error by using the Output Interpreter Use the Bug Toolkit to look for similar reported problems If you still require assistance open a case with the TAC or contact your Cisco technical support representative and provide the representative with the gathered information For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 Error Message PLATFORM 3 PW_REC_HRPC_ONLY_ON_MASTER Get password recovery HRPC msg from box dec received on member amp Note
54. in the system log Research and attempt to resolve the error by using the Output Interpreter Enter the show running config user EXEC command to gather data that might help identify the nature of the error Use the Bug Toolkit to look for similar reported problems If you still require assistance open a case with the TAC or contact your Cisco technical support representative and provide the representative with the gathered information For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 Error Message ACLMGR 3 INVALIDPARAM Invalid chars int encountered Explanation The access control list ACL manager has encountered an invalid parameter value chars is the parameter name and int is the parameter value Recommended Action Copy the message exactly as it appears on the console or in the system log Research and attempt to resolve the error by using the Output Interpreter Use the Bug Toolkit to look for similar reported problems If you still require assistance open a case with the TAC or contact your Cisco technical support representative and provide the representative with the gathered information For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 OL 8551 04 Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Message Guide Chapter3 Messa
55. information only DWL Messages This section contains the down when looped DWL message This feature disables an interface when a loopback is detected Error Message DWL 3 LOOP_BACK_DETECTED Loop back detected on chars Explanation There is a loopback on the specified port The cause might be a Token Ring Type 1 cable connected to the port or a misconfiguration in the network Recommended Action Correct the problem that is causing the loopback condition Then enter the shutdown interface configuration command Then enter the no shutdown interface configuration command to restart the port Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Message Guide M324 Bs OL 8551 04 Chapter3 Message and Recovery Procedures EC Messages Ml EC Messages This section contains the EtherChannel Link Aggregation Control Protocol LACP and Port Aggregation Protocol PAgP messages Error Message EC 4 NOMEM Not enough memory available for chars Explanation Either the LACP or the PAgP EtherChannel could not obtain the memory it needed to initialize the required data structures chars is the data structure name Recommended Action Copy the message exactly as it appears on the console or in the system log Research and attempt to resolve the error by using the Output Interpreter Enter the show tech support user EXEC command to gather data that might help identify the nature of the error Use the Bug Toolkit to look f
56. is the interface Recommended Action Remove the transceiver If it was purchased from Cisco contact your Cisco representative to have the transceiver replaced BSPATCH Messages This section contains the boot loader patch messages Error Message BSPATCH 1 RELOAD System will reboot to activate newly patched Boot Loader amp Note This message apply only to Catalyst 3750 3560 and 2970 switches Explanation The switch will automatically reboot after the boot loader is patched Recommended Action If this message recurs copy it exactly as it appears on the console or in the system log Research and attempt to resolve the error by using the Output Interpreter Use the Bug Toolkit to look for similar reported problems If you still require assistance open a case with the TAC or contact your Cisco technical support representative and provide the representative with the gathered information For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 Error Message BSPATCH 1 PATCHED Boot Loader patch chars installed amp Note This message apply only to Catalyst 3750 3560 and 2970 switches Explanation A boot loader patch is installed successfully chars is the SDRAM refresh timer register setting Recommended Action If this message recurs copy it exactly as it appears on the console or in the system log Research and attempt t
57. message applies only to Catalyst 3750 and 3560 switches Explanation A unicast routing interface error occurred chars describes the error Recommended Action Copy the message exactly as it appears on the console or in the system log Research and attempt to resolve the error by using the Output Interpreter Use the Bug Toolkit to look for similar reported problems If you still require assistance open a case with the TAC or contact your Cisco technical support representative and provide the representative with the gathered information For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 Error Message PLATFORM_UCAST 3 RPC chars wy Note This message applies only to Catalyst 3750 and 3560 switches Explanation The RPC module for unicast routing encountered an error chars describes the error Recommended Action Copy the message exactly as it appears on the console or in the system log Research and attempt to resolve the error by using the Output Interpreter Use the Bug Toolkit to look for similar reported problems If you still require assistance open a case with the TAC or contact your Cisco technical support representative and provide the representative with the gathered information For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 Ca
58. of autonegotiation was not used The 1000BASE T GBIC modules support autonegotiation Recommended Action No action is required Error Message GBIC_1000BASET 6 GBIC_1000BASET_NO_CONFIG_SPEED Configuration ignored 1000 BaseT GBIC modules only support autonegotiation on speed amp Note This message applies only to Catalyst 3550 switches Explanation Autonegotiation was ignored The 1000BASE T GBIC modules only support autonegotiated speed Recommended Action No action is required Error Message GBIC 4 CHECK_SUM_FAILED GBIC EEPROM data check sum failed for GBIC interface chars amp Note This message applies only to Catalyst 3550 switches Explanation The GBIC module was identified as a Cisco GBIC module but the system was unable to read vendor data information to verify its accuracy chars is the interface in which the module is installed Recommended Action Remove and re insert the GBIC module If it continues to fail after re insertion it might be defective Error Message GBIC 4 NOREAD_VNAME Unable to read vendor name for GBIC interface chars amp Note This message applies only to Catalyst 3550 switches Explanation The GBIC module was identified as a Cisco GBIC module but the system was unable to read the GBIC vendor name chars is the interface in which the module is installed Recommended Action Remove and re insert the GBIC module If it continues to fail
59. of interfaces Recommended Action Copy the message exactly as it appears on the console or in the system log Research and attempt to resolve the error by using the Output Interpreter Use the Bug Toolkit to look for similar reported problems If you still require assistance open a case with the TAC or contact your Cisco technical support representative and provide the representative with the gathered information For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 Error Message PLATFORM_PM 3 INTVLANINUSE internal vlan id dec allocated for interface chars is still in use Explanation An internal VLAN ID allocated for an interface is still in use dec is the VLAN ID and chars is the interface Recommended Action Copy the message exactly as it appears on the console or in the system log Research and attempt to resolve the error by using the Output Interpreter Use the Bug Toolkit to look for similar reported problems If you still require assistance open a case with the TAC or contact your Cisco technical support representative and provide the representative with the gathered information For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 Error Message PLATFORM_PM 3 NOINTVLAN internal vlan of interface chars is not active for vlan id dec Explana
60. on port chars Explanation Multi Domain Authentication host mode cannot start if the configured data VLAN ona port is the same as the voice VLAN chars is the port Recommended Action Change either the voice VLAN or the access VLAN on the interface so that they are not equal This causes Multi Domain authentication to start Error Message DOT1X_SWITCH 5 ERR_VLAN_EQ_VVLAN Data VLAN dec on port chars cannot be equivalent to the Voice VLAN Explanation An attempt was made to assign a data VLAN to an IEEE 802 1x port that is the same as the voice VLAN dec is the VLAN and chars is the port Recommended Action Change either the voice VLAN or the access IEEE 802 1x assigned VLAN on the interface so that they are not equal This causes the authentication to proceed normally on the next retry Error Message DOT1X_SWITCH 5 ERR_VLAN_INTERNAL Attempt to assign internal VLAN dec to 802 1x port chars Explanation An attempt was made to assign an invalid VLAN to an IEEE 802 1x port The VLAN specified is used internally and cannot be assigned to this port dec is the VLAN and chars is the port Recommended Action Update the configuration to not use this VLAN ErrorMessage DOT1X_SWITCH 5 ERR_VLAN_INVALID Attempt to assign invalid VLAN dec to 802 1x port chars Explanation An attempt was made to assign an invalid VLAN to an IEEE 802 1x port The VLAN specified is out of range and cannot be assigned to th
61. port The last dec is the channel group number Recommended Action Copy the message exactly as it appears on the console or in the system log Research and attempt to resolve the error by using the Output Interpreter Use the Bug Toolkit to look for similar reported problems If you still require assistance open a case with the TAC or contact your Cisco technical support representative and provide the representative with the gathered information For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 Error Message IDBMAN 3 INVALIDAGGPORTBANDWIDTH chars dec dec has an invalid bandwidth value of dec S Note This message applies only to Catalyst 3750 3560 2975 2970 and 2960 switches Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Message Guide M358 I OL 8551 04 Chapter3 Message and Recovery Procedures IDBMAN Messages W Explanation There is an internal error that caused an invalid bandwidth to be used for an aggregate port chars is the port channel name The dec dec are the slot and port numbers slot port The last dec is the bandwidth Recommended Action Copy the message exactly as it appears on the console or in the system log Research and attempt to resolve the error by using the Output Interpreter Use the Bug Toolkit to look for similar reported problems If you still require assista
62. switches Explanation The stack master is ready for use dec is the stack master switch number Recommended Action No action is required Error Message STACKMGR 5 SWITCH_READY Switch dec is READY amp Note This message applies only to Catalyst 3750 and 2975 switches Explanation The switch is ready dec is the switch number Recommended Action No action is required STORM_CONTROL Messages This section contains the storm control messages Error Message STORM_CONTROL 3 FILTERED A chars storm detected on chars A packet filter action has been applied on the interface amp Note This message applies to Catalyst 3750 3560 2975 2970 and 2960 switches Explanation The amount of traffic detected on the interface has exceeded the configured threshold values The system is filtering the excess traffic The first chars is the traffic type and the second chars is the interface Recommended Action Determine and fix the root cause of the excessive traffic on the interface Error Message STORM_CONTROL 3 SHUTDOWN A packet storm was detected on chars The interface has been disabled amp Note This message applies to Catalyst 3750 3560 2975 2970 and 2960 switches Explanation The amount of traffic detected on the interface has exceeded the configured threshold values Because the interface is configured to shut down if a packet storm event is detected it has been placed in
63. the Catalyst 3750 3560 2975 2970 and 2960 switches Explanation There are too many ACLs configured for the platform specific ACL TCAM table to support dec is the label number and chars represents the layer The first chars is for Layer 3 the second for Layer 2 If only one layer of TCAM is full only one string is displayed and the other string is NULL Recommended Action Reduce the number of IP or MAC access lists to be applied to interfaces Error Message ACLMGR 3 AUGMENTFAIL Augmenting of access map chars on chars label dec failed Explanation The system ran out of CPU DRAM when attempting to merge internally required elements with the configured access maps The first chars is the access map name the second chars is the direction in which the map was applied input or output and dec is the label number Recommended Action Reduce other system activity to ease memory demands Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Message Guide Eg OL 8551 04 _ Chapter 3 Message and Recovery Procedures ACLMGR Messages W Error Message ACLMGR 3 IECPORTLABELERROR ACL labels are out of synec on interface chars label dec is not available on asic dec Explanation An internal software error has occurred chars is the interface name The first dec is the label associated with the ACL and the second dec is the ASIC number Recommended Action Copy the message exactly as
64. the unauthorized device and port chars is the secure port Recommended Action Identify the device that attempted to connect on the secure port Notify your network system administrator of this condition Error Message PORT_SECURITY 2 PSECURE_VIOLATION_VLAN Security violation on port chars due to MAC address enet on VLAN dec Explanation An unauthorized device attempted to connect on a secure trunk port chars is the secure port MAC enet is the MAC address of the unauthorized device and dec is the VLAN ID Recommended Action Identify the device that attempted to connect through the secure trunk port Notify your network system administrator of this condition OL 8551 04 Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Message Guide Chapter3 Message and Recovery Procedures HE PORT SECURITY Messages Error Message PORT_SECURITY 6 ADDR_REMOVED Address dec enet exists on port chars It has been removed from port chars Explanation A routed port is reconfigured as a switch port The address in the previous switch configuration conflicts with the running configuration and has been deleted dec enet is the MAC address of the port chars is the reconfigured port Recommended Action No action is required Error Message PORT_SECURITY 6 ADDRESSES_REMOVED Maximum system secure address count reached Some secure addresses configured on port chars removed amp Not
65. tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 Error Message PM 4 INT_FAILUP chars failed to come up No internal VLAN available Explanation The port manager failed to allocate an internal VLAN and therefore the interface cannot be enabled chars is the interface name Recommended Action Remove the extended range VLAN by using the no vlan vian id global configuration command to free up resources Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Message Guide OL 8551 04 _ Chapter 3 Message and Recovery Procedures PM Messages Ml Error Message PM 4 INT_VLAN_NOTAVAIL Failed to allocate internal VLAN in Port Manager Explanation The port manager failed to find any available internal VLAN Recommended Action Delete some extended range VLANs created by users or remove some features such as routed ports that require internal VLAN allocation To delete extended range VLANs use the no vlan vian id global configuration command To delete a routed port use the no switchport interface configuration command Error Message PM 4 INVALID_HOST_ACCESS_ENTRY Invalid Host access entry type dec is received Explanation An invalid host access entry type was received the host access entry should be a configured or a dynamic type dec is the entry type that is received Recommended Action Copy the message exactly as it appears on the console or in t
66. your Cisco technical support representative and provide the representative with the gathered information For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 Error Message SW_VLAN 3 VLAN_PM_NOTIFICATION_FAILURE VLAN Manager synchronization failure with Port Manager over chars Explanation The VLAN manager dropped a notification from the port manager because of a lack of ready pool space chars is the type of port manager notification Recommended Action Copy the message exactly as it appears on the console or in the system log Research and attempt to resolve the error by using the Output Interpreter Use the Bug Toolkit to look for similar reported problems If you still require assistance open a case with the TAC or contact your Cisco technical support representative and provide the representative with the gathered information For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 Error Message SW_VLAN 3 VTP_PROTOCOL_ERROR VTP protocol code internal error chars Explanation The VTP code encountered an unexpected error while processing a configuration request a packet or a timer expiration chars is the internal error Recommended Action Copy the message exactly as it appears on the console or in the system log Research and attempt to resolve the error
67. 0 2975 2970 and 2960 Switch System Message Guide OL 8551 04 EN Chapter2 System Message Overview W Error Message Traceback Reports Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Message Guide OL 8551 04 CHAPTER Message and Recovery Procedures This chapter describes the Catalyst 3750 3560 3550 2975 2970 and 2960 switch system messages in alphabetical order by facility Within each facility the messages are listed by severity levels 0 to 7 0 is the highest severity level and 7 is the lowest severity level Each message is followed by an explanation and a recommended action The messages listed in this chapter do not include the hostname or the date time stamp designation that displays only if the software is configured for system log messaging The chapter includes these message facilities ACLMGR Messages page 3 3 AUTOQOS Messages page 3 8 only Catalyst 3550 switches BACKUP_INTERFACE Messages page 3 8 BADTRANSCEIVER Messages page 3 9 only Catalyst 3750 and 2975 switches BSPATCH Messages page 3 9 CFGMGR Messages page 3 10 only Catalyst 3750 and 2975 switches CMP Messages page 3 13 DHCP_SNOOPING Messages page 3 14 DHCP_SNOOPING_CAT3550 Messages page 3 17 only Catalyst 3550 switches DOT1Q_TUNNELLING Messages page 3 18 only Catalyst 3550 switches DOT1X Messages page 3 18 DOT1X_SWITCH Messages page 3 19 DTP Messages page 3 23 DWL Messages page 3 24 EC Messages
68. 1 lists Catalyst 3750 3560 3550 2975 2970 and 2960 specific facility codes These messages are described in Chapter 3 Message and Recovery Procedures in alphabetical order by facility code with the most severe lowest number errors described first OL 8551 04 Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Message Guide Chapter 2 W How to Read System Messages Table 2 1 Facility Codes Facility Code Description Location ACLMGR ACL manager ACLMGR Messages section on page 3 3 AUTOQOS Automatic quality of service AUTOQOS Messages section on page 3 8 auto QoS only Catalyst 3550 switches BACKUP_INTERFACE Flex Links BACKUP_INTERFACE Messages section on page 3 8 BADTRANSCEIVER Defective transceiver messages only BADTRANSCEIVER Messages section on 3750 and 2975 switches page 3 9 BSPATCH Boot loader patch BSPATCH Messages section on page 3 9 CFGMGR Configuration manager only Catalyst CFGMGR Messages section on page 3 10 3750 and 2975 switches CMP Cluster Membership Protocol CMP Messages section on page 3 13 DHCP_SNOOPING DHCP snooping DHCP_SNOOPING Messages section on page 3 14 DHCP_SNOOPING_CAT3550 DHCP snooping only Catalyst 3550 switches DHCP_SNOOPING_CAT3550 Messages section on page 3 17 DOT1Q_TUNNELLING IEEE 802 1Q tunneling only Catalyst 3550 switches DOT1Q_TUNNELLIN
69. 2 System Message Overview Table 2 1 Facility Code Facility Codes continued Description How to Read System Messages Location GBIC_SECURITY_UNIQUE GBIC and SFP module security GBIC_SECURITY_UNIQUE Messages section on page 3 52 GIGASTACK GigaStack GBIC module GIGASTACK Messages section on page 3 53 Catalyst 3550 switch only HARDWARE Hardware HARDWARE Messages section on page 3 54 HLFM Local forwarding manager HLFM Messages section on page 3 56 HPSECURE Port security HPSECURE Messages section on page 3 57 IDBMAN Interface description block manager IDBMAN Messages section on page 3 58 IGMP_QUERIER Internet Group Management Protocol IGMP querier IGMP_QUERIER Messages section on page 3 61 ILPOWER Power over Ethernet PoE ILPOWER Messages section on page 3 62 IMAGEMGR Image manager only Catalyst 3750 and 2975 switches IMAGEMGR Messages section on page 3 69 IP_DEVICE_TRACKING_HA IP device tracking for high availability IP_DEVICE_TRACKING_HA Messages section on page 3 70 L2TM Layer 2 forwarding manager L2TM Messages section on page 3 71 only Catalyst 3550 switches L3TCAM Layer 3 unicast routing manager L3TCAM Messages section on page 3 71 only Catalyst 3550 switches MAC_LIMIT MAC address table entries MAC_LIMIT Messages section on page 3 72 MAC_MOVE Host activity
70. 2970 and 2960 switches Explanation IGMP snooping was enabled As a result the IGMP querier function is now enabled dec is the VLAN ID Recommended Action No action is required ILPOWER Messages This section contains the Power over Ethernet PoE messages Error Message ILPOWER 3 CONTROLLER_ERR Controller error Controller number dec chars amp Note This message applies only to Catalyst 3750 3560 and 3550 switches Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Message Guide ka OL 8551 04 _ Chapter 3 Message and Recovery Procedures ILPOWER Messages W Explanation An error reported or caused by the PoE controller is detected dec is the controller instance which is 0 to 5 on a 24 port PoE switch and 0 to 11 on a 48 port PoE switch chars describes the error Recommended Action Copy the message exactly as it appears on the console or in the system log Research and attempt to resolve the error by using the Output Interpreter Enter the show tech support user EXEC command to gather data that might help identify the nature of the error Use the Bug Toolkit to look for similar reported problems If you still require assistance open a case with the TAC or contact your Cisco technical support representative and provide the representative with the gathered information For more information about these online tools and about contacting Cisco see the Error Message Trac
71. 3 Message and Recovery Procedures UDLD Messages W Explanation The CAM region is not valid dec is the region Recommended Action Copy the message exactly as it appears on the console or in the system log Research and attempt to resolve the error by using the Output Interpreter Use the Bug Toolkit to look for similar reported problems If you still require assistance open a case with the TAC or contact your Cisco technical support representative and provide the representative with the gathered information For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 Error Message TCAMMGR 3 REGMASK_ERROR invalid cam region dec mask dec pair amp Note This message applies only to Catalyst 3750 3560 2975 2970 and 2960 switches Explanation A caller attempted to install an entry with an invalid mask for the region Only a predetermined set of masks is allowed in a region The first dec is the region and the second dec is the mask Recommended Action Copy the message exactly as it appears on the console or in the system log Research and attempt to resolve the error by using the Output Interpreter Use the Bug Toolkit to look for similar reported problems If you still require assistance open a case with the TAC or contact your Cisco technical support representative and provide the representative with the gathered information
72. 3 10 CMP Messages 3 13 DHCP_SNOOPING Messages 3 14 DHCP_SNOOPING_CAT3550 Messages 3 17 DOT1O_TUNNELLING Messages 3 18 DOT1X Messages 3 18 DOT1X_SWITCH Messages 3 19 DTP Messages 3 23 DWL Messages 3 24 EC Messages 3 25 ENVIRONMENT Messages 3 29 ETHCNTR Messages 3 30 Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Message Guide OL 8551 04 E Contents EXPRESS_SETUP Messages 3 34 FM Messages 3 35 FRNTEND_CTRLR Messages 3 44 GBIC Messages 3 45 GBIC_SECURITY Messages 3 48 GBIC_SECURITY_CRYPT Messages 3 51 GBIC_SECURITY_UNIQUE Messages 3 52 GIGASTACK Messages 3 53 HARDWARE Messages 3 54 HLFM Messages 3 56 HPSECURE Messages 3 57 IDBMAN Messages 3 58 IGMP_QUERIER Messages 3 61 ILPOWER Messages 3 62 IMAGEMGR Messages 3 69 IP_DEVICE_TRACKING_HA Messages 3 70 L2TM Messages 3 71 L3TCAM Messages 3 71 MAC_LIMIT Messages 3 72 MAC_MOVE Messages 3 73 NETWORK_PORT_SATELLITE Messages 3 73 PAGP_DUAL_ACTIVE Messages 3 74 PBR Messages 3 75 PHY Messages 3 77 PIMSN Messages 3 79 PLATFORM Messages 3 80 PLATFORM_FBM Messages 3 81 PLATFORM_HCEF Messages 3 82 PLATFORM_HPLM Messages 3 83 PLATFORM _IPC Messages 3 84 PLATFORM_IPv6 Message 3 85 PLATFORM_PBR Messages 3 86 PLATFORM_PM Messages 3 88 PLATFORM_RPC Messages 3 89 PLATFORM_SPAN Messages 3 91 E Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Message Guide OL 8551 04 INDEX PLATFORM_UCAST Messages 3 92 PLATFORM_VLAN Messages 3
73. 4 NO_SUBBLOCK No PM subblock found for chars Explanation The port manager failed to find the subblock for this interface chars is the interface name Recommended Action Copy the message exactly as it appears on the console or in the system log Research and attempt to resolve the error by using the Output Interpreter Enter the show tech support user EXEC command to gather data that might help identify the nature of the error Use the Bug Toolkit to look for similar reported problems If you still require assistance open a case with the TAC or contact your Cisco technical support representative and provide the representative with the gathered information For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 OL 8551 04 Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Message Guide Chapter3 Message and Recovery Procedures MPM Messages Error Message PM 4 PORT_BOUNCED Port chars was bounced by chars amp Note This message applies to Catalyst 3750 3560 2975 2970 and 2960 switches Explanation During a switchover when the port was in the link down state the port manager restarted the port A port can be restarted only when the port data structures are not consistent in the active and standby supervisors Active ports in the link down state are returned to the link up state when the port is restarted
74. 4 a 373 Chapter3 Message and Recovery Procedures E PAGP DUAL ACTIVE Messages Error Message NETWORK_PORT_SATELLITE 3 PHY_LOCKUP Repeated phy lockup seen on chars Interface will be shut down amp Note This message applies only to Catalyst 3550 switches Explanation PHY lockup was detected too many times in a row The interface is shut down to avoid continuous link flapping Recommended Action To re enable the interface use the shutdown interface configuration command followed by the no shutdown interface configuration command wy Note NETWORK_PORT_SATELLITE 6 MAC_LOCKUP Transmit lock up is detected in chars This message applies only to Catalyst 3550 switches Error Message NETWORK_PORT_SATELLITE 6 MAC_LOCKUP Transmit lock up is detected in chars This port is administratively down amp Note This message applies only to Catalyst 3550 switches Explanation When the PHY is powered on and off the MAC cycles from 1000 to 100 Mb s and the port might lock up and stop sending packets The PHY refers to the physical layer device on the switch which sends and receives optical signals and provides framing and line integrity chars is the interface name Recommended Action Shut down the port by using the shutdown interface configuration command and bring it back up by using the no shutdown interface configuration command PAGP_DUAL_ACTIVE Messages This section cont
75. 550 2975 2970 and 2960 Switch System Message Guide P26 W OL 8551 04 Chapter2 System Message Overview Error Message Traceback Reports W Error Message Traceback Reports Some messages describe internal errors and contain traceback information This information is very important and should be included when you report a problem to your technical support representative This message example includes traceback information Process Exec level 0 pid 17 Traceback 1A82 1AB4 6378 A072 1054 1860 Some system messages ask you to copy the error messages and take further action These online tools also provide more information about system error messages Output Interpreter The Output Interpreter provides additional information and suggested fixes based on the output of many CLI commands such as the the show tech support privileged EXEC command You can access the Output Interpreter at this URL https www cisco com cgi bin Support OutputInterpreter home pl Bug Toolkit The Bug Toolkit provides information on open and closed caveats and allows you to search for all known bugs in a specific Cisco IOS Release You can access the Bug Toolkit at this URL http www cisco com cgi bin Support Bugtool home pl Contacting TAC If you cannot determine the nature of the error see the Obtaining Documentation Obtaining Support and Security Guidelines section on page x for further information Catalyst 3750 3560 355
76. 550 24PWR switches Explanation An interface error was detected between the PoE controller and the system Recommended Action Find out more about the error by using the show tech support privileged EXEC command and by copying the error message exactly as it appears on the console or system log and entering it in the Output Interpreter tool Use the Bug Toolkit to look for similar reported problems For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 for more information Error Message IlLPOWER 3 CONTROLLER_PORT_ERR Controller port error Interface Fa0 7 Power given but link is not up Note This message applies only to the Catalyst 3750 and 3560 switches Explanation The inline power controller reported an error on an interface Recommended Action Enter the shutdown and no shutdown interface configuration commands on the affected interfaces Upgrade to Cisco IOS Release12 1 14 EA1 or later which provides an electrostatic discharge ESD recovery mechanism OL 8551 04 _ Chapter 3 Message and Recovery Procedures ILPOWER Messages W Error Message ILPOWER 3 CONTROLLER_POST_ERR Inline Power Feature is disabled on this switch because Power On Self Test POST failed on this switch Please consult TECH support for further assistance amp Note This message applies only to Catalyst 3750 3560 and 3550 switches E
77. 8551 04 Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Message Guide Chapter3 Message and Recovery Procedures HFM Messages Error Message FM 3 INITLABEL Special initialization of label dec failed amp Note This message applies only to Catalyst 3550 switches Explanation The initialization of the access list hardware failed Prioritization of routing protocol packets above other kinds of packets might not occur on some VLANs or routed ports dec is the label number Recommended Action Find out more about the error by using the show tech support privileged EXEC command and by copying the error message exactly as it appears on the console or system log and entering it in the Output Interpreter tool Use the Bug Toolkit to look for similar reported problems For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 for more information Error Message FM 3 INSERTFAIL Insert of access map chars dec into chars label dec failed amp Note This message applies only to Catalyst 3550 switches Explanation The system ran out of CPU memory when trying to merge sections of an access map The first chars is the map name and the second chars is the direction in which the map was applied The first dec is the entry number and the second dec is the label number Recommended Action Reduce other s
78. 975 2970 and 2960 Switch System Message Guide T OL 8551 04 n Chapter3 Message and Recovery Procedures HI WRLSCNTR Messages Explanation Part of initialization required for the normal operation of the wireless LAN controller failed Recommended Action Copy the message exactly as it appears on the console or in the system log Research and attempt to resolve the error by using the Output Interpreter Use the Bug Toolkit to look for similar reported problems If you still require assistance open a case with the TAC or contact your Cisco technical support representative and provide the representative with the gathered information For more information about these online tools and about contacting Cisco see the system message guide Error Message WRLSCNTR 3 CONFIG_ERR No available channel group to configure internal interfaces chars and chars This message applies only to Catalyst 3750 switches Explanation The interfaces connected to the wireless LAN controller must be configured as part of a channel group The switch tried to apply the configuration but it failed because all channel group numbers have been assigned You cannot correctly configure interfaces connected to the wireless LAN controller without removing a channel group Recommended Action Modify the EtherChannel configuration to remove a channel group and use that channel group number to configure interfaces connected to the wireless LAN controller
79. Afiafi CISCO Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Message Guide Cisco IOS Release 12 2 46 SE and Release 12 2 46 EX November 2008 Americas Headquarters Cisco Systems Inc 170 West Tasman Drive San Jose CA 95134 1706 USA http www cisco com Tel 408 526 4000 800 553 NETS 6387 Fax 408 527 0883 Text Part Number OL 8551 04 THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE ALL STATEMENTS INFORMATION AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND EXPRESS OR IMPLIED USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California Berkeley UCB as part of UCB s public domain version of the UNIX operating system All rights reserved Copyright 1981 Regents of the University of California NOTWITHSTANDING ANY OTHER WARRANTY HEREIN ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS ARE PROVIDED AS IS WITH ALL FAULTS CISCO AND THE ABOVE NAME
80. C modules is broken because of a link loss Link 2 of the master loop breaker is re enabled to replace the broken link chars is the interface name Recommended Action No action is required Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Message Guide OL 8551 04 TEN Chapter3 Message and Recovery Procedures E HARDWARE Messages Error Message GIGASTACK 6 LOOP_DETECTED GigaStack GBIC in chars is selected as Master Loop Breaker Link 2 of the GigaStack GBIC is disabled to break the loop amp Note This message applies only to Catalyst 3550 switches Explanation A loop is detected in the stack and this GigaStack GBIC module is selected as the master loop breaker Link 2 of this GigaStack GBIC module is disabled to break the loop chars is the interface name Recommended Action No action is required HARDWARE Messages This section contains hardware messages Error Message HARDWARE 2 FAN_ERROR Fan chars Failure Explanation The switch fan is not working chars is the fan name Recommended Action This is a hardware failure The fan might recover automatically If the fan failure persists copy the message exactly as it appears on the console or in the system log Research and attempt to resolve the error by using the Output Interpreter Use the Bug Toolkit to look for similar reported problems If you still require assistance contact Cisco technical support and provide the represen
81. CMP 4 MEM_CMPIP_ADDR_CONFLICT Conflict with CMP IP address IP_address Reissuing a new CMP IP address to member dec amp Note This message applies only to Catalyst 3750 3560 2975 2970 and 2960 switches Explanation The cluster commander found a conflict with the assigned CMP IP address of the member A new unique CMP IP address is assigned to the member dec is the member number Recommended Action This is only a warning message The commander has already assigned the cluster member a new unique address Clear any open TCP connections on the member by using clear tcp privileged EXEC command Error Message CMP 5 ADD The Device is added to the cluster Cluster Name chars CMDR IP Address IP_address Explanation The device is added to the cluster chars is the cluster name and IP_address is the Internet address of the command switch Recommended Action No action is required ErrorMessage CMP 5 MEMBER_CONFIG_UPDATE Received member configuration from member dec Explanation The active or standby command switch received a member configuration dec is the member number of the sender Recommended Action No action is required Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Message Guide T OL 8551 04 SEE Chapter3 Message and Recovery Procedures E DHCP_SNOOPING Messages Error Message CMP 5 MGMT_VLAN_CHNG The management vlan has been changed to dec amp Note This mes
82. C_LIMIT 4 EXCEED Vlan dec with Configured limit dec has currently dec Entries amp Note This message applies only to Catalyst 3750 3560 2975 2970 and 2960 switches Explanation The number of MAC address entries for a VLAN exceeds the maximum number allowed The first dec is the VLAN ID the second dec is the maximum number of MAC address entries and the third dec is the number of entries in the MAC address table Recommended Action Your system administrator configures an action MAC_MOVE Messages This section contains the MAC_MOVE messages Error Message MAC_MOVE 4 NOTIF Host enet in vlan dec is flapping between port chars and port chars amp Note This message applies only to Catalyst 3750 3560 2975 2970 and 2960 switches Explanation The host is moving between the specified ports enet is the Ethernet address of the host dec is the VLAN ID the first chars is the first port and the second chars is the second port Recommended Action Check your network for loops NETWORK_PORT_SATELLITE Messages The section contains the network port satellite messages on Catalyst 3550 switches A network port satellite is a Cisco ASIC within the switch that provides Layer 2 and Layer 3 functionality and the interface between a Gigabit link or multiple 10 100 Ethernet links and the switch Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Message Guide OL 8551 0
83. Catalyst 3750 and 2975 switches Explanation The specified switch has been added to the stack dec is the switch number SDM_MISMATCH means that the added switch cannot support the SDM template that the stack master is using Subsequent SDM 6 MISMATCH_ADVISE messages explain the mismatch and recommend corrective actions Recommended Action No action is required unless SDM_MISMATCH is displayed For SDM_MISMATCH corrective actions see SDM 6 MISMATCH_ADVISE Error Message STACKMGR 4 SWITCH_ADDED_VM Switch dec has been ADDED to the stack VERSION_MISMATCH amp Note This message applies only to Catalyst 3750 and 2975 switches Explanation A switch that has been added to the stack has a different software version dec is the switch number Recommended Action No action is required Error Message STACKMGR 4 SWITCH_REMOVED Switch dec has been REMOVED from the stack amp Note This message applies only to Catalyst 3750 and 2975 switches Explanation The specified switch has been removed from the stack dec is the switch number Recommended Action No action is required Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Message Guide OL 8551 04 3 129 Chapter3 Message and Recovery Procedures E STORM_CONTROL Messages Error Message STACKMGR 5 MASTER_READY Master Switch dec is READY amp Note This message applies only to Catalyst 3750 and 2975
84. D SUPPLIERS DISCLAIM ALL WARRANTIES EXPRESSED OR IMPLIED INCLUDING WITHOUT LIMITATION THOSE OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING USAGE OR TRADE PRACTICE IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT SPECIAL CONSEQUENTIAL OR INCIDENTAL DAMAGES INCLUDING WITHOUT LIMITATION LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL EVEN IF CISCO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES CCDE CCENT Cisco Eos Cisco Lumin Cisco Nexus Cisco StadiumVision Cisco TelePresence Cisco WebEx the Cisco logo DCE and Welcome to the Human Network are trademarks Changing the Way We Work Live Play and Learn and Cisco Store are service marks and Access Registrar Aironet AsyncOS Bringing the Meeting To You Catalyst CCDA CCDP CCIE CCIP CCNA CCNP CCSP CCVP Cisco the Cisco Certified Internetwork Expert logo Cisco IOS Cisco Press Cisco Systems Cisco Systems Capital the Cisco Systems logo Cisco Unity Collaboration Without Limitation EtherFast EtherSwitch Event Center Fast Step Follow Me Browsing FormShare GigaDrive HomeLink Internet Quotient IOS iPhone iQuick Study IronPort the IronPort logo LightStream Linksys MediaTone MeetingPlace MeetingPlace Chime Sound MGX Networkers Networking Academy Network Registrar PCNow PIX PowerPanels ProConnect ScriptShare S
85. D_STARTUP_VLAN_CONFIG_FILE Failed to configure VLAN from startup config Fallback to use VLAN configuration file from non volatile memory Explanation The VLAN software did not use the VLAN configuration from the startup configuration file It will use the binary VLAN configuration file in NVRAM memory Recommended Action No action is required Error Message SW_VLAN 4 BAD_VLAN_CONFIGURATION_FILE VLAN configuration file contained incorrect verification word hex Explanation The VLAN configuration file read by the VLAN manager did not begin with the correct value The VLAN configuration file is invalid and it has been rejected hex is the incorrect verification value Recommended Action Find out more about the error by using the show tech support privileged EXEC command and by copying the error message exactly as it appears on the console or system log and entering it in the Output Interpreter tool Use the Bug Toolkit to look for similar reported problems For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 Error Message SW_VLAN 4 BAD_VLAN_CONFIGURATION_FILE_VERSION VLAN configuration file contained unknown file version dec Explanation The VLAN configuration file read by the VLAN manager contained an unrecognized file version number which might mean an attempt to regress to an older version of the VLAN manager software dec is the file vers
86. EC command to gather data that might help identify the nature of the error Use the Bug Toolkit to look for similar reported problems If you still require assistance open a case with the TAC or contact your Cisco technical support representative and provide the representative with the gathered information For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Message Guide P3038 By OL 8551 04 _ Chapter 3 Message and Recovery Procedures PM Messages Ml Error Message PM 4 BAD_CARD_ SLOT an invalid card slot dec was detected Explanation The port manager detected an invalid request dec is the slot number Recommended Action Copy the message exactly as it appears on the console or in the system log Research and attempt to resolve the error by using the Output Interpreter Enter the show tech support user EXEC command to gather data that might help identify the nature of the error Use the Bug Toolkit to look for similar reported problems If you still require assistance open a case with the TAC or contact your Cisco technical support representative and provide the representative with the gathered information For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 If you still require assistance
87. EC command to gather data that might help identify the nature of the error Use the Bug Toolkit to look for similar reported problems If you still require assistance open a case with the TAC or contact your Cisco technical support representative and provide the representative with the gathered information For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 Error Message QOSMGR 3 POLICYMAP_NOT_FOUND Cannot find policymap for chars amp Note This message applies only to Catalyst 3750 3560 2975 2970 and 2960 switches Explanation An internal software error has occurred chars is the policy map name Recommended Action Copy the message exactly as it appears on the console or in the system log Research and attempt to resolve the error by using the Output Interpreter Enter the show running config user EXEC command to gather data that might help identify the nature of the error Use the Bug Toolkit to look for similar reported problems If you still require assistance open a case with the TAC or contact your Cisco technical support representative and provide the representative with the gathered information For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 Error Message QOSMGR 3 QUEUE_PTR_ERROR queue pointers out of order hex hex hex hex
88. EXEC command and by copying the error message exactly as it appears on the console or system log and entering it in the Output Interpreter tool Use the Bug Toolkit to look for similar reported problems For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 UFAST_MCAST_SW Messages This section contains UplinkFast UFAST packet transmission messages Error Message UFAST_MCAST_SW 3 PROC_START_ERROR transmitting UplinkFast packets amp No process available for Note This message applies only to Catalyst 3750 3560 2975 2970 and 2960 switches Explanation UplinkFast packets will not be sent because the process could not be created Recommended Action UplinkFast does not work unless you reload the switch software If this problem persists even after reload find out more about the error by using the show tech support privileged EXEC command and by copying the error message exactly as it appears on the console or system log and entering it in the Output Interpreter tool Use the Bug Toolkit to look for similar reported problems For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 Error Message UFAST_MCAST_SW 4 MEM_NOT_AVATLABLI transmitting UplinkFast packets on Vlan dec amp E No memory is available for Note This message app
89. G Messages section on page 3 18 DOTIX IEEE 802 1x DOTI1X Messages section on page 3 18 DOT1X_SWITCH IEEE 802 1x for switches DOT1X_SWITCH Messages section on page 3 19 DTP Dynamic Trunking Protocol DTP Messages section on page 3 23 DWL Down when looped DWL Messages section on page 3 24 EC EtherChannel EC Messages section on page 3 25 ENVIRONMENT Environment only Catalyst 3550 ENVIRONMENT Messages section on switches page 3 29 ETHCNTR Ethernet Controller ETHCNTR Messages section on page 3 30 EXPRESS_SETUP Express Setup EXPRESS_SETUP Messages section on page 3 34 FM Feature manager only Catalyst 3550 switches FM Messages section on page 3 35 FRNTEND_CTRLR Front end controller only Catalyst 3750 and 2975 switches FRNTEND_CTRLR Messages section on page 3 44 GBIC Gigabit Interface Converter GBIC module identification and validation only Catalyst 3550 switches GBIC Messages section on page 3 45 GBIC_SECURITY GBIC module and small form factor pluggable SFP module security GBIC_SECURITY Messages section on page 3 48 GBIC_SECURITY_CRYPT GBIC and SFP module security GBIC_SECURITY_CRYPT Messages section on page 3 51 Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Message Guide OL 8551 04 System Message Overview Chapter
90. If you still require assistance open a case with the TAC or contact your Cisco technical support representative and provide the representative with the gathered information For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 E Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Message Guide OL 8551 04 _ Chapter 3 Message and Recovery Procedures PLATFORM_IPv6 Message W Error Message PLATFORM_IPC 3 MEMBER chars amp Note This message applies only to Catalyst 3750 and 2975 switches Explanation There has been an IPC failure on a stack member switch chars describes the error message Recommended Action Copy the message exactly as it appears on the console or in the system log Research and attempt to resolve the error by using the Output Interpreter Use the Bug Toolkit to look for similar reported problems If you still require assistance open a case with the TAC or contact your Cisco technical support representative and provide the representative with the gathered information For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 Error Message PLATFORM_IPC 3 STACK_EVENT chars amp Note This message applies only to Catalyst 3750 and 2975 switches Explanation There has been an IPC failur
91. LED VRF Label compaction failed amp Note This message applies only to Catalyst 3750 and 3560 switches Explanation The VRF label compaction process has failed Recommended Action No action is required Error Message PLATFORM_HPLM 6 LABEL_START VRF Label compaction started amp Note This message applies only to Catalyst 3750 and 3560 switches Explanation The VRF label compaction process has started Recommended Action No action is required Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Message Guide OL 8551 04 SEN Chapter3 Message and Recovery Procedures Hi PLATFORM _IPC Messages PLATFORM _IPC Messages This section contains the Inter Process Communication IPC protocol messages The IPC protocol handles communication between the stack master switch and stack member switches Error Message PLATFORM_IPC 3 COMMON chars amp Note This message applies only to Catalyst 3750 and 2975 switches Explanation There has been an IPC failure chars describes the error message Recommended Action Copy the message exactly as it appears on the console or in the system log Research and attempt to resolve the error by using the Output Interpreter Use the Bug Toolkit to look for similar reported problems If you still require assistance open a case with the TAC or contact your Cisco technical support representative and provide the representative with the gat
92. Ls so that all entries fit into hardware Use less complicated and fewer ACLs OL 8551 04 Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Message Guide Chapter3 Message and Recovery Procedures HFM Messages Error Message FM 3 NOLABEL Cannot allocate chars label for interface chars amp Note This message applies only to Catalyst 3550 switches Explanation The feature manager was unable to allocate a label for the features on this interface This means that the hardware cannot be programmed to implement the features and packets for this interface will be filtered in software There is a limit of 256 labels per direction The first chars is the direction input or output and the second chars is the interface name Recommended Action Allocate more space to the relevant section of the TCAM by using the sdm prefer global configuration command and reboot the switch or use a simpler configuration Use the same ACLs on multiple interfaces if possible Error Message FM 3 NOLABELVL Cannot allocate chars label for VLAN dec amp Note This message applies only to Catalyst 3550 switches Explanation The feature manager was unable to allocate a label for the features on this VLAN This means that the hardware cannot be programmed to implement the features and packets on this VLAN will be filtered in software There is a limit of 256 labels per direction chars is the dire
93. Message GBIC_SECURITY 4 VN_DATA_CRC_ERROR GBIC interface chars has bad crc amp Note This message applies only to Catalyst 3550 switches Explanation The GBIC module was identified as a Cisco GBIC module but it does not have a valid CRC in the EEPROM data chars is the interface in which the module is installed Recommended Action Check the list of supported GBIC modules for this version of the system software An upgrade might be required for newer modules Even if unrecognized the module might still operate properly perhaps with limited functionality Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Message Guide OL 8551 04 _ Chapter 3 Message and Recovery Procedures GBIC_SECURITY_CRYPT Messages W Error Message GBIC_SECURITY 6 SFP_INSERTED Transceiver SFP chars module inserted in chars Explanation The online insertion and removal OIR facility detected a newly inserted transceiver module for the interface specified in the message The first chars is the module and the second chars is the interface Recommended Action No action is required Error Message GBIC_SECURITY 6 SFP_REMOVED Transceiver SFP chars module removed from chars Explanation The online insertion and removal OIR facility detected the removal of a transceiver module from the interface specified in the message The first chars is the module and the second chars is the interface Re
94. NTREE_VLAN_SW Messages section on page 3 127 STACKMGR Stack manager only Catalyst 3750 and 2975 switches STACKMGR Messages section on page 3 127 STORM_CONTROL Storm control STORM_CONTROL Messages section on page 3 130 SUPERVISOR Supervisor ASIC SUPERVISOR Messages section on page 3 131 SUPQ Supervisor queue SUPQ Messages section on page 3 131 SW_DAI Dynamic ARP inspection SW_DAI Messages section on page 3 133 SW_MACAUTH MAC address authentication only Catalyst 3750 and 3560 switches SW_MACAUTH Messages section on page 3 136 SW_VLAN VLAN manager SW_VLAN Messages section on page 3 137 Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Message Guide OL 8551 04 Chapter 2 System Message Overview How to Read System Messages W Table 2 1 Facility Codes continued Facility Code Description Location SW_MATM Mac address table manager only SW_MATM Messages section on page 137 Catalyst 3550 switches SWITCH_QOS_TB QoS trusted boundary SWITCH_QOS_TB Messages section on page 3 145 TCAMMGR Ternary content addressable memory TCAMMGR Messages section on page 3 145 manager UDLD UniDirectional Link Detection UDLD Messages section on page 3 147 UFAST_MCAST_SW UplinkFast packet transmission UFAST_MCAST_SW Messages section on page 3 149
95. OLD Collision at chars exceed threshold Consider as loop back Explanation The collisions at a half duplex port exceeded the threshold and the port is treated as a loopback On switches that support Power over Ethernet PoE this message might be displayed when a device that can be powered by either a PoE switch port or by AC power is not being powered by an external AC power source and is connected to a port that has been configured with the power inline never interface configuration command chars is the port where the threshold was exceeded Recommended Action On switches that support PoE remove the device or configure the port by entering the power inline auto shutdown and no shutdown interface configuration commands No action is required on non PoE switches The port goes into error disabled mode until the problem is resolved Error Message ETHCNTR 3 INTERNAL_ERROR Internal Error chars amp Note This message applies only to Catalyst 3550 switches Explanation An internal error occurred when the software was trying to program the hardware As a result the switch is in an inconsistent state and might not provide the expected functions chars describes the internal operation that failed Recommended Action Find out more about the error by using the show tech support privileged EXEC command and by copying the error message exactly as it appears on the console or system log and entering it in the Output Interpr
96. OS_CONDITION Unexpected internal QoS condition amp Note This message applies only to Catalyst 3550 switches Explanation An unexpected internal quality of service QoS condition has occurred QoS debug can be enabled to obtain more information in case the condition recurs Recommended Action Find out more about the error by using the show tech support privileged EXEC command and by copying the error message exactly as it appears on the console or system log and entering it in the Output Interpreter tool Use the Bug Toolkit to look for similar reported problems For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 for more information E Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Message Guide OL 8551 04 _ Chapter 3 Message and Recovery Procedures QOSMGR Messages W QOSMGR Messages This section contains the quality of service QoS manager messages An incorrect QoS setting causes these messages Error Message QOSMGR 3 FEATURE_NOT_FOUND Cannot find feature for chars amp Note This message applies only to Catalyst 3750 3560 2975 2970 and 2960 switches Explanation An internal software error has occurred chars is the description of the feature that the software cannot find Recommended Action Copy the message exactly as it appears on the console or in the system log Research
97. R Messages page 3 131 e SUPQ Messages page 3 131 e SW_DAI Messages page 3 133 only Catalyst 3750 and 3560 switches e SW_MACAUTH Messages page 3 136 e SW_MATM Messages page 3 137 only Catalyst 3750 and 3560 switches e SW_VLAN Messages page 3 137 e SWITCH_QOS_TB Messages page 3 145 e TCAMMGR Messages page 3 145 e UDLD Messages page 3 147 e UFAST_MCAST_SW Messages page 3 149 e WCCP Messages page 3 151 only Catalyst 3750 and 3560 switches e WRLSCNTR Messages page 3 151 only Catalyst 3750 switches ACLMGR Messages This section contains the access control list ACL manager messages Most messages in this section are the result of a switch memory shortage which includes hardware memory and label space but not CPU memory Both kinds of memory shortages are described ErrorMessage ACLMGR 2 NOMAP Cannot create ACL Manager data structures for VLAN Map chars Explanation The ACL manager could not allocate the data structures needed to describe a VLAN map in a form that can be loaded into hardware This error is most likely caused by lack of free memory chars is the VLAN map name Recommended Action Reduce other system activity to ease memory demands OL 8551 04 Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Message Guide Chapter3 Message and Recovery Procedures HT ACLMGR Messages ErrorMessage ACLMGR 2 NOVMR Cannot generate hardware representation of access list chars Expla
98. RITY 3 105 port security 3 105 QATM 3 107 QM 3 108 QoS classification and security ACL manager 3 107 QOSMGR 3 111 RMON 3 117 SDM 3 118 SPAN 3 118 SPANTREE 3 119 SPANTREE_ FAST 3 127 SPANTREE_VLAN_SW 3 127 STACKMGR _ 3 127 STORM_CONTROL 3 130 SUPERVISOR 3 131 SUPQ 3 131 SW_DAI 3 134 SW_MACAUTH 3 137 SW_VLAN 3 138 SWITCH_QOS_TB 3 145 TCAMMGR 3 146 UDLD 3 148 UFAST_MCAST_SW 3 150 VQPCLIENT 3 150 WCCP_ 3 96 WRLSCNTR 3 152 messages transceiver 3 9 message severity levels description 2 5 table 2 5 message text definition 2 5 mmemonic code 2 5 Network Assistant requirements _ i viii network port satellite messages 3 73 notes date time stamp designation 3 1 described i viii O output interpreter 2 7 P PAGP_DUAL_ACTIVE messages 3 74 PAgP messages See EC messages PBR messages 3 75 PHY messages 3 77 PIMSN messages 3 79 PIM snooping messages 3 79 PLATFORM_FBM messages 3 81 PLATFORM_HPLM messages 3 82 3 83 E Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Message Guide OL 8551 04 PLATFORM_IPC messages 3 84 PLATFORM_PBR messages 3 85 3 86 PLATFORM_PM messages 3 88 PLATFORM_RPC messages 3 89 PLATFORM_SPAN messages 3 91 PLATFORM_UCAST messages 3 92 PLATFORM_VLAN messages 3 95 PLATFORM_WCCP messages 3 96 PLATFORM messages 3 80 platform pseudo label manager messages See PLATFORM_HPLM messages PM messages 3 97 PoE messages See ILPOWER messages policy based ro
99. RROR UDLD error handling chars interface chars Explanation A software error occurred in UDLD processing associated with a specific interface The first chars is the event and the second chars is the interface Recommended Action Copy the message exactly as it appears on the console or in the system log Research and attempt to resolve the error by using the Output Interpreter Enter the show tech support user EXEC command to gather data that might help identify the nature of the error Use the Bug Toolkit to look for similar reported problems If you still require assistance open a case with the TAC or contact your Cisco technical support representative and provide the representative with the gathered information For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 Error Message UDLD 3 UDLD_INTERNAL_ERROR UDLD internal error chars Explanation A software check failed during UDLD processing chars is a description of the internal error Recommended Action Copy the message exactly as it appears on the console or in the system log Research and attempt to resolve the error by using the Output Interpreter Enter the show tech support user EXEC command to gather data that might help identify the nature of the error Use the Bug Toolkit to look for similar reported problems If you still require assistance open a case with the TAC or contact yo
100. RT_NUMBER an invalid port number dec was detected Explanation The port manager detected an invalid request dec is the port number Recommended Action Copy the message exactly as it appears on the console or in the system log Research and attempt to resolve the error by using the Output Interpreter Enter the show tech support user EXEC command to gather data that might help identify the nature of the error Use the Bug Toolkit to look for similar reported problems If you still require assistance open a case with the TAC or contact your Cisco technical support representative and provide the representative with the gathered information For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 Error Message PM 4 BAD_VLAN_COOKIE an invalid vlan cookie was detected Explanation The port manager detected an invalid request Recommended Action Copy the message exactly as it appears on the console or in the system log Research and attempt to resolve the error by using the Output Interpreter Enter the show tech support user EXEC command to gather data that might help identify the nature of the error Use the Bug Toolkit to look for similar reported problems If you still require assistance open a case with the TAC or contact your Cisco technical support representative and provide the representative with the gathered information For more information about
101. This message applies only to Catalyst 3750 and 2975 switches Explanation A stack member switch has received a get password recovery HRPC message These messages should only be received by the stack master dec is the switch Recommended Action Copy the message exactly as it appears on the console or in the system log Research and attempt to resolve the error by using the Output Interpreter Use the Bug Toolkit to look for similar reported problems If you still require assistance open a case with the TAC or contact your Cisco technical support representative and provide the representative with the gathered information For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 PLATFORM_FBM Messages This section contains the platform fallback bridging manager FBM messages Error Message PLATFORM_FBM 4 RECOVERED Fallback bridging recovered from resource crunch S Note This message applies only to Catalyst 3750 and 3560 switches Explanation Fallback bridging has recovered from an earlier lack of resource Recommended Action No action is required Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Message Guide T OL 8551 04 TEN Chapter3 Message and Recovery Procedures HI PLATFORM_HCEF Messages Error Message PLATFORM_FBM 4 RESOURCE_CRUNCH Fallback bridging on bridge group dec is experiencing a resource
102. ace has been added to all VLANS chars is the added interface Recommended Action No action is required OL 8551 04 Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Message Guide Chapter3 Message and Recovery Procedures HI SPANTREE Messages Error Message No action is required SPANTREE 6 PORTDEL_ALL_VLANS chars deleted from all Vlans Explanation The interface has been deleted from all VLANs chars is the deleted interface Recommended Action No action is required ErrorMessage SPANTREE 6 PORT_STATE Port chars instance dec moving from chars to chars Explanation The port state changed The first chars is the interface name dec is the spanning tree instance ID The second chars is the old state such as listening learning or forwarding and so forth and the third chars is the new state Recommended Action No action is required ErrorMessage SPANTREE 7 BLOCK_PORT_TYPE Blocking chars on chars Inconsistent port type Explanation The listed interface is being held in the spanning tree blocking state until the port type inconsistency is resolved The first chars is the interface and the second chars is the spanning tree instance Recommended Action Verify that the configuration and operational states of the listed interface and those of the interface to which it is connected are in the same mode access or trunk If the mode is trunk verify that both
103. ack Reports section on page 2 7 Error Message SW_VLAN 4 VTP_SEM_BUSY VTP semaphore is unavailable for function chars Semaphore locked by chars Explanation The VTP database is not available You should access the VTP database later The first chars is the function name that you want to configure and the second chars is the function name that is using the VTP database Recommended Action Copy the message exactly as it appears on the console or in the system log Research and attempt to resolve the error by using the Output Interpreter Enter the show tech support user EXEC command to gather data that might help identify the nature of the error Use the Bug Toolkit to look for similar reported problems If you still require assistance open a case with the TAC or contact your Cisco technical support representative and provide the representative with the gathered information For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 OL 8551 04 Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Message Guide Chapter3 Message and Recovery Procedures E sw VLAN Messages Error Message SW_VLAN 4 VTP_USER_NOTIFICATION VTP protocol user notification chars Explanation The VTP code encountered an unusual diagnostic situation chars is a description of the situation Recommended Action Find out more about the err
104. action to route the packet to the specified next hop Error Message PLATFORM_PBR 4 RETRY_INSTALL Route map chars installed in hardware upon retry amp Note This message applies only to Catalyst 3750 and 3560 switches Explanation The PBR manager was able to fit the complete configuration into the hardware One or more route maps previously failed to load because of lack of resources chars is the route map Recommended Action No action is required Error Message PLATFORM_PBR 4 SDM_MISMATCH chars requires sdm template routing D Note This message applies only to Catalyst 3750 and 3560 switches Explanation The routing template is not enabled chars is the text string PBR Recommended Action Modify the SDM template to enable the routing template Use the sdm prefer routing configuration command and then reload the switch by using the reload privileged EXEC command OL 8551 04 Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Message Guide E Chapter3 Message and Recovery Procedures E PLATFORM_PM Messages PLATFORM_PM Messages 3 88 This section contains platform port manager PM messages ErrorMessage PLATFORM_PM 3 IFCOUNTERROR Unit number dec of interface chars is more than max allowed value of dec Explanation There are too many interfaces configured for the interface type dec is the interface count chars is the interface and dec is the maximum number
105. age and Recovery Procedures HFM Messages Error Message FM 3 QOSTTABLE Not in truth table ACL dec in map action dec amp Note This message applies only to Catalyst 3550 switches Explanation A software error occurred while trying to merge a quality of service QoS policy map The first dec is the number in the policy map counting from zero of the particular ACL where the problem was discovered and the second dec is an internal code number for the result of matching that ACL in the policy map Recommended Action Copy the message exactly as it appears on the console or in the system log Research and attempt to resolve the error by using the Output Interpreter Enter the show running config user EXEC command to gather data that might help identify the nature of the error Use the Bug Toolkit to look for similar reported problems If you still require assistance open a case with the TAC or contact your Cisco technical support representative and provide the representative with the gathered information For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 Error Message FM 3 RELOADED Reloading chars label dec feature in chars amp Note This message applies only to Catalyst 3550 switches Explanation The feature manager is now able to fit more of the configured features on this label into the hardware
106. ains Port Aggregation Protocol PAgP dual active detection messages Error Message PAGP_DUAL_ACTIVE 3 RECOVERY_TRIGGER PAgP running on chars informing virtual switches of dual active new active id enet old id enet Explanation PAgP received a new active ID on the specified interface which means that all virtual switches are in a dual active scenario The interface is informing virtual switches of this which causes One switch to go into recovery mode chars is the interface The first enet is the new active ID The second enet is the ID that it replaces Recommended Action No action is required Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Message Guide OL 8551 04 _ Chapter 3 Message and Recovery Procedures PBR Messages W Error Message PAGP_DUAL_ACTIVE 3 REGISTRY_ADD_ERR Failure in adding to chars registry Explanation The switch could not add a function to the registry chars is the registry name Recommended Action No action is required PBR Messages This section contains the policy based routing PBR messages Error Message PBR 2 NO_RMAP Cannot create PBR data structures for route map chars amp Note This message applies only to Catalyst 3550 switches Explanation The PBR manager could not allocate the data structures needed to describe a route map being used for policy routing This was probably caused by lack of available
107. al config on isl on dot1lq on chars Explanation One end of the trunk link is configured as on with ISL encapsulation and the other end is configured as on with IEEE 802 1Q encapsulation chars is the interface Recommended Action This configuration is illegal and will not establish a trunk between two switches You must change the encapsulation type so that both ends of the trunk match Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Message Guide T OL 8551 04 mn 323 Chapter3 Message and Recovery Procedures Hi DWL Messages Error Message DTP 5 NONTRUNKPORTON Port chars has become non trunk Explanation The interface changed from a trunk port to an access port chars is the interface that changed Recommended Action This message is provided for information only Error Message DTP 5 TRUNKPORTCHG Port chars has changed from chars trunk to chars trunk Explanation The encapsulation type of the trunk port has changed The first chars is the interface the second is the original encapsulation type and the third chars is the new encapsulation type Recommended Action This message is provided for information only Error Message DTP 5 TRUNKPORTON Port chars has become chars trunk Explanation The interface has changed from an access port to a trunk port The first chars is the interface and the second chars is the encapsulation type Recommended Action This message is provided for
108. alyst 3750 and 2975 switches Explanation Systems with incompatible software have been detected in the switch stack Auto advise software informs you when not all switches in the stack are running the same software version The stack master then attempts to upgrade all switches running different versions to the version that the master is running The stack finds out whether or not software is available to be copied to the incompatible systems and if so advises you how to copy it Otherwise the system informs you that the software on the switch stack needs to be updated bits hex is the bit representation of the switch number Recommended Action No action is required Error Message IMAGEMGR 6 AUTO_ADVISE_SW chars amp Note This message applies only to Catalyst 3750 and 2975 switches Explanation A line of output from the auto advise software process is being displayed chars is a text message reporting status of the upgrade process Recommended Action No action is required Error Message IMAGEMGR 6 AUTO_COPY_SW_INITIATED Auto copy software process initiated for systems bits hex amp Note This message applies only to Catalyst 3750 and 2975 switches Explanation Systems with incompatible software have been detected in the switch stack The stack now finds out whether or not software is available to be copied to the incompatible systems and whether or not it is appropriate to automatical
109. an be powered by either a PoE switch port or by AC power is not being powered by an external AC power source and is connected to a port that has been configured with the power inline never interface configuration command chars is the port where the threshold was exceeded The first chars is the error and the second and third chars are the affected interfaces Recommended Action On non PoE switches copy the message exactly as it appears on the console or in the system log Research and attempt to resolve the error by using the Output Interpreter Enter the show tech support user EXEC command to gather data that might help identify the nature of the error Use the Bug Toolkit to look for similar reported problems On PoE switches remove the device or configure the port by entering the power inline auto shutdown and no shutdown interface configuration commands If you still require assistance open a case with the TAC or contact your Cisco technical support representative and provide the representative with the gathered information For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 Error Message PM 4 ERR_DISABLE_VP chars error detected on chars vlan dec Putting in err disable state Explanation This is a defensive measure that puts the virtual port that is the port VLAN pair in an error disabled state when it detects a misconfiguratio
110. an error disabled state chars is the affected interface Recommended Action You can enable error disabled recovery by using the errdisable recovery global configuration command to automatically re enable the interface You should determine and fix the root cause of the excessive traffic on the interface Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Message Guide Ea OL 8551 04 _ Chapter 3 Message and Recovery Procedures SUPERVISOR Messages Wi SUPERVISOR Messages This section contains the supervisor ASIC message This ASIC controls the CPU and the switch sending and receiving ports Error Message SUPERVISOR 3 FATAL chars amp Note This message applies to Catalyst 3750 3560 2975 2970 and 2960 switches Explanation An internal error occurred in the supervisor ASIC chars is the detailed error message Recommended Action Copy the message exactly as it appears on the console or in the system log Research and attempt to resolve the error by using the Output Interpreter Use the Bug Toolkit to look for similar reported problems If you still require assistance open a case with the TAC or contact your Cisco technical support representative and provide the representative with the gathered information For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 SUPQ Messages This section contains the s
111. and 2975 switches Explanation There are too many outgoing messages queued for a message class An RSP message was dropped The first int is the message type the second int is the message class the third int is the maximum number of messages that can be queued before throttling occurs and the last int is the total number of messages that have been throttled Recommended Action Copy the message exactly as it appears on the console or in the system log Research and attempt to resolve the error by using the Output Interpreter Use the Bug Toolkit to look for similar reported problems If you still require assistance open a case with the TAC or OL 8551 04 Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Message Guide Chapter3 Message and Recovery Procedures E PLATFORM_RPC Messages contact your Cisco technical support representative and provide the representative with the gathered information For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 Error Message PLATFORM_RPC 3 PERSISTENT_UNABLE_TO_SEND System is consistently unable to send RPC message chars paks_outstanding int amp Note This message applies only to Catalyst 3750 and 2975 switches Explanation The system is experiencing a persistent low level transport failure in sending RPC messages chars is a description of the error re
112. are the result of a switch memory shortage which includes hardware memory such as the ternary content addressable memory TCAM and label space versus CPU memory Both kinds of memory shortages are described Error Message FM 1 INIT Feature Manager subsystem initialization failure wy Note This message applies only to Catalyst 3550 switches Explanation The feature manager subsystem failed to initialize The most likely cause is insufficient memory at initialization Either the hardware has failed or the wrong Cisco IOS image is installed Recommended Action Replace the failing hardware or obtain the correct Cisco IOS image for this platform ErrorMessage FM 2 NOMAP Cannot create Feature Manager data structures for VLAN Map chars amp Note This message applies only to Catalyst 3550 switches Explanation The feature manager could not allocate the data structures needed to describe a VLAN map in a form that can be loaded into hardware This error is probably caused by a lack of free memory chars is the VLAN map name Recommended Action Reduce other system activity to ease the memory demands Error Message FM 2 NOSB Cannot create subblock for interface chars amp Note This message applies only to Catalyst 3550 switches Explanation The feature manager was unable to save per interface information needed for its correct operation Some per interface features such as access groups or VLAN maps wi
113. arning you about the sending interface discarding the heartbeat message chars is the detailed error message Recommended Action Copy the message exactly as it appears on the console or in the system log Research and attempt to resolve the error by using the Output Interpreter Use the Bug Toolkit to look for similar reported problems If you still require assistance open a case with the TAC or contact your Cisco technical support representative and provide the representative with the gathered information For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 E Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Message Guide OL 8551 04 _ Chapter 3 Message and Recovery Procedures SW_DAI Messages _ Error Message SUPQ 4 PORT_QUEUE_STUCK Port queue Stuck for asic dec port dec queue dec Note This message applies to Catalyst 3750 3560 2975 2970 and 2960 switches Explanation The system has detected that an interface queue is not being cleared in a reasonable time The first dec is the ASIC the second dec is the interface and the third dec is the queue number Recommended Action Copy the message exactly as it appears on the console or in the system log Research and attempt to resolve the error by using the Output Interpreter Use the Bug Toolkit to look for similar reported problems If you
114. ars is the type of port manager cookie and the second chars is the interface or VLAN that is the source of the problem Recommended Action Copy the message exactly as it appears on the console or in the system log Research and attempt to resolve the error by using the Output Interpreter Enter the show tech support user EXEC command to gather data that might help identify the nature of the error Use the Bug Toolkit to look for similar reported problems If you still require assistance open a case with the TAC or contact your Cisco technical support representative and provide the representative with the gathered information For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 OL 8551 04 Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Message Guide Chapter3 Message and Recovery Procedures E sw VLAN Messages Error Message SW_VLAN 4 STARTUP_EXT_VLAN_CONFIG_FILE_FAILED Failed to configure extended range VLAN from startup config Error chars Explanation The VLAN software failed to use an extended range VLAN configuration from the startup configuration file All extended range VLAN configurations are lost after the system boots up chars is a description of the error code Recommended Action No action is required Error Message SW_VLAN 4 VLAN_CREATE_FAIL Failed to create VLANs chars chars amp
115. as loopguard inconsistent to prevent possible loops from being created The first chars is the port name and the second chars is the spanning tree mode displayed in the show spanning tree privileged EXEC command Recommended Action Enter the show spanning tree inconsistentports privileged EXEC command to review the list of interfaces with loopguard inconsistencies Find out why devices connected to the listed ports are not sending BPDUs One reason might be that they are not running the STP If so you should disable loop guard on the inconsistent interfaces by using the spanning tree guard none interface configuration command or by starting the STP on the remote side of the links Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Message Guide OL 8551 04 _ Chapter 3 Message and Recovery Procedures SPANTREE Messages W ErrorMessage SPANTREE 2 LOOPGUARD_CONFIG_CHANGE Loop guard chars on port chars on chars Explanation The spanning tree loopguard configuration for the listed interface has been changed If enabled the interface is placed into the blocking state It is marked as loopguard inconsistent when the message age timer expires because no BPDUs were received from the designated bridge This feature is mainly used to detect unidirectional links The first chars is the loopguard state enable or disable the second chars is the interface name and the third chars is the spanning tree instance
116. assistance open a case with the TAC or contact your Cisco technical support representative and provide the representative with the gathered information For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 Error Message HLFM 3 MAP_ERROR IP address IP_address not in mac tables mac address enet vlan dec amp Note This message applies only to Catalyst 3750 3560 2975 2970 and 2960 switches Explanation The IP address and MAC address tables are out of sync IP_address is the IP address enet is the MAC address and dec is the VLAN ID Recommended Action Copy the message exactly as it appears on the console or in the system log Research and attempt to resolve the error by using the Output Interpreter Use the Bug Toolkit to look for similar reported problems If you still require assistance open a case with the TAC or contact your Cisco technical support representative and provide the representative with the gathered information For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Message Guide zoe I OL 8551 04 _ Chapter 3 Message and Recovery Procedures HPSECURE Messages W Error Message HLFM 3 MOD_SD Failed to modify Station Descriptor with index dec vlan de
117. atalyst 3750 and 3560 switches Explanation The powered device is no longer connected to the switch or that the connected powered device is being powered by an external AC power source The switch is no longer providing power on the interface chars is the interface Recommended Action No action is required Error Message ILPOWER 5 POWER_GRANTED Interface chars Power granted amp Note This message applies only to Catalyst 3750 and 3560 switches Explanation There is enough power available in the switch and that the switch is providing power to the interface chars is the interface Recommended Action No action is required Error Message ILPOWER 7 DETECT Interface chars Power Device detected chars amp Note This message applies only to Catalyst 3750 and 3560 switches Explanation The switch has detected the attached powered device The first chars is the interface The second chars is the Cisco pre standard powered device or the IEEE compliant powered device Recommended Action No action is required OL 8551 04 Chapter3 Message and Recovery Procedures IMAGEMGR Messages Ml IMAGEMGR Messages This section contains image manager messages which are related to image compatibility within the stack Error Message IMAGEMGR 6 AUTO_ADVISE_SW_INITIATED Auto advise software process initiated for systems bits hex amp Note This message applies only to Cat
118. ation command chars is the class map name Recommended Action Reconfigure the class map use only the match access group match ip dscp and match ip precedence class map configuration commands within the class map Error Message QOSMGR 4 NOT_SUPPORTED Action chars is not supported for a policymap attached to output side amp Note This message applies only to Catalyst 3750 3560 2975 2970 and 2960 switches Explanation A set or trust policy map class configuration command was configured in a policy map and attached to an egress interface A warning message is logged and the actions do not take effect This is a hardware limitation chars is either the set or trust action Recommended Action Do not configure a set or trust policy map class configuration command in a policy map and attach it to an egress interface These policy map actions are supported only on ingress interfaces Error Message QOSMGR 4 POLICER_PLATFORM_NOT_SUPPORTED Policer configuration has exceeded hardware limitation for policymap chars amp Note This message applies only to Catalyst 3750 3560 2975 2970 and 2960 switches Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Message Guide Eag OL 8551 04 Chapter3 Message and Recovery Procedures RMON Messages Ml Explanation The policy map configuration has exceeded the limitation of the hardware You configured more policers together in all policy maps
119. by vty2 10 34 195 36 Mar 1 18 48 50 483 UTC SYS 5 CONFIG_I Configured from console by vty2 10 34 195 36 This example shows a partial switch system message for a stack master and a stack member switch hostname Switch 2 in a Catalyst 3750 switch stack or a Catalyst 2975 switch stack 00 00 46 SLINK 3 UPDOWN Interface Port channell changed state to up 00 00 47 SLINK 3 UPDOWN Interface GigabitEthernet1 0 1 changed state to up 00 00 47 LINK 3 UPDOWN Interface GigabitEthernet1 0 2 changed state to up 00 00 48 SLINEPROTO 5 UPDOWN Line protocol on Interface Vlanl changed state to down 00 00 48 SLINEPROTO 5 UPDOWN Line protocol on Interface GigabitEthernet1 0 1 changed state to down 2 Mar 1 18 46 11 SYS 5 CONFIG_I Configured from console by vty2 10 34 195 36 18 47 02 SYS 5 CONFIG_I Configured from console by vty2 10 34 195 36 Mar 1 18 48 50 483 UTC SYS 5 CONFIG_I Configured from console by vty2 10 34 195 36 00 00 46 LINK 3 UPDOWN Interface Port channell changed state to up Switch 2 00 00 47 SLINK 3 UPDOWN Interface GigabitEthernet1 0 1 changed state to up Switch 2 00 00 47 SLINK 3 UPDOWN Interface GigabitEthernet1 0 2 changed state to up Switch 2 00 00 48 SLINEPROTO 5 UPDOWN Line protocol on Interface Vlanl changed state to down Switch 2 00 00 48 SLINEPROTO 5 UPDOWN Line protocol on Interface GigabitEthernet1 0 1 changed state to down 2 Switch 2 Catalyst 3750 3560 3
120. c di dec error dec mad dec ref count dec This message applies only to Catalyst 3750 3560 2975 2970 and 2960 switches Explanation The forwarding manager attempted to modify a station descriptor that is no longer in use or is invalid The first dec is the station index the second dec is the VLAN ID the third dec is the destination index the fourth dec is the error code the fifth dec is the MAC address descriptor and the sixth dec is the ref count for this MAC address descriptor Recommended Action Copy the message exactly as it appears on the console or in the system log Research and attempt to resolve the error by using the Output Interpreter Use the Bug Toolkit to look for similar reported problems If you still require assistance open a case with the TAC or contact your Cisco technical support representative and provide the representative with the gathered information For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 Error Message HLFM 3 SEND_FAIL Failed to send RPC message req dec chars Note This message applies only to Catalyst 3750 and 2975 switches Explanation There is a local resource error or that too many outgoing messages are queued for the message class dec is the RPC request number and chars is an optional comment Recommended Action Copy the message exactly as it appears on
121. case with the TAC or contact your Cisco technical support representative and provide the representative with the gathered information For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 Error Message DHCP_SNOOPING 4 AGENT_OPERATION_FAILED DHCP snooping binding transfer failed chars Explanation The DHCP snooping binding transfer process failed because of the specified reason for failure chars is the reason for failure Recommended Action No action is required Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Message Guide Pos OL 8551 04 Chapter3 Message and Recovery Procedures DHCP_SNOOPING Messages Error Message DHCP_SNOOPING 4 AGENT_OPERATION_FAILED_N DHCP snooping binding transfer failed dec chars Explanation The DHCP snooping binding transfer process failed because of the specified reason for failure dec is the number of failures and chars is the reason for the failure This message is rate limited Recommended Action No action is required Error Message DHCP_SNOOPING 4 DHCP_SNOOPING_ERRDISABLE_WARNING DHCP Snooping received dec DHCP packets on interface chars Explanation The switch detected a DHCP packet rate limit violation on the specified interface and put the interface in the error disabled state dec is the number of DCHP packets and chars is the interface Recommended A
122. ce belongs to the first dec and that the label manager has a record that the interface belongs to the second dec Therefore the software is in an inconsistent state Recommended Action Copy the message exactly as it appears on the console or in the system log Research and attempt to resolve the error by using the Output Interpreter Enter the show running config user EXEC command to gather data that might help identify the nature of the error Use the Bug Toolkit to look for similar reported problems If you still require assistance open a case with the TAC or contact your Cisco technical support representative and provide the representative with the gathered information For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 OL 8551 04 Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Message Guide Chapter3 Message and Recovery Procedures MZ FRNTEND_CTRLR Messages Error Message FM 4 EXCESSSECONDARY More than dec secondary IP addresses configured on interface chars amp Note This message applies only to Catalyst 3550 switches Explanation When secondary IP addresses are configured on an interface and you enable Internet Control Message Protocol ICMP redirects for packets received on that interface the ICMP redirect function on the CPU is not usually notified of packets sent between two diffe
123. cess request hex is a request identifier The first dec is an event number and the second dec is a state number Recommended Action Find out more about the error by using the show tech support privileged EXEC command and by copying the error message exactly as it appears on the console or system log and entering it in the Output Interpreter tool Use the Bug Toolkit to look for similar reported problems For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 for more information EXPRESS SETUP Messages This section contains messages for the Express Setup feature Error Message EXPRESS_SETUP 3 UNABLE_TO_RESET_CONFIG chars Explanation The system is unable to reset the configuration chars is a text string that explains why the reset failed For example error renaming config file error removing config file or error removing private config file Recommended Action Copy the message exactly as it appears on the console or in the system log Research and attempt to resolve the error by using the Output Interpreter Use the Bug Toolkit to look for similar reported problems If you still require assistance open a case with the TAC or contact your Cisco technical support representative and provide the representative with the gathered information For more information about these online tools and about contacting Cisco see the Erro
124. ch System Message Guide Chapter3 Message and Recovery Procedures Hi MAC_LIMIT Messages Explanation The size of the Layer 3 unicast TCAM entry is not sufficient to implement a feature chars is the feature name either Web Cache Communication Protocol WCCP or multiple VPN routing forwarding multi VRF that requires the 144 bit TCAM size Recommended Action Modify the Switch Database Management SDM template to enable the switch to support the 144 bit Layer 3 TCAM Use the sdm prefer extended match sdm prefer access extended match or sdm prefer routing extended match global configuration command and then reload the switch by using the reload privileged EXEC command Error Message L3TCAM 3 TOO_MANY_VRF Exceed the maximum number of VRF allowed amp Note This message applies only to Catalyst 3550 switches Explanation The number of virtual private networks VPNs exceeds the number allowed by the VPN routing forwarding table on this hardware platform Recommended Action Reconfigure your switch to limit the number of VRFs Do not define name more than seven VRFs with the ip vrf vrf name global configuration command Error Message L3TCAM 4 WCCP_ENABLE Both VRF and WCCP are enabled please remove either WCCP or VRF configuration amp Note This message applies only to Catalyst 3550 switches Explanation The switch does not support enabling of both VRF and WCCP Recommended Action Reconfigure y
125. command and then reload the switch by using the reload privileged EXEC command Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Message Guide OL 8551 04 _ Chapter 3 Message and Recovery Procedures PM Messages Ml PM Messages This section contains the port manager messages The port manager is a state machine that controls all the logical and physical interfaces All features such as VLANs UDLD and so forth work with the port manager to provide switch functions Error Message PM 2 LOW_SP_MEM Switch process available memory is less than dec bytes amp Note This message applies to Catalyst 3750 3560 2975 2970 and 2960 switches Explanation The available memory for the switch processor is low This can occur when too many Layer 2 VLANs are configured dec is the available memory Recommended Action Remove features from the system to reduce memory usage Error Message PM 2 NOMEM Not enough memory available for chars Explanation The port manager subsystem could not obtain the memory it needed to initialize the specified operation chars is the port manager operation Recommended Action Copy the message exactly as it appears on the console or in the system log Research and attempt to resolve the error by using the Output Interpreter Enter the show tech support user EXEC command to gather data that might help identify the nature of the error Use the Bug Toolkit to look for sim
126. commended Action No action is required GBIC_SECURITY_CRYPT Messages amp This section contains the Cisco GBIC module and SFP module security messages The switch recognizes the module as a Cisco module but identifies another problem with it Note The Catalyst 3750 3560 2975 2970 and 2960 switch supports SFP modules and does not support GBIC modules Although the error message text refers to GBIC interfaces and modules the messages from the switch actually refer to the SFP module interfaces and modules Error Message GBIC_SECURITY_CRYPT 4 ID_MISMATCH Identification check failed for GBIC interface chars Explanation The small form factor pluggable SFP module was identified as a Cisco SFP module but the system could not verify its identity chars is the port Recommended Action Ensure that the Cisco IOS software running on the switch supports the SFP module You might need to upgrade your software Otherwise verify that the SFP module was obtained from Cisco or from a supported vendor Error Message GBIC_SECURITY_CRYPT 4 UNRECOGNIZED_VENDOR GBIC interface chars manufactured by an unrecognized vendor Explanation The small form factor pluggable SFP module was identified as a Cisco SFP module but the switch could not match its manufacturer with one on the known list of Cisco SFP module vendors chars is the port Recommended Action Ensure that the Cisco IOS software running on the switch supports the
127. commended Action Remove the GBIC from the port Error Message GBIC_SECURITY 4 EEPROM_READ_ERR Error in reading GBIC serial ID in chars amp Note This message applies only to Catalyst 3750 3560 2975 2970 and 2960 switches Explanation An error occurred while the switch was reading the GBIC type from the EEPROM chars is the port in which the GBIC is inserted Recommended Action Remove the GBIC from the port Error Message GBIC_SECURITY 4 EEPROM_SECURITY_ERR GBIC in chars failed security check amp Note This message applies only to Catalyst 3750 3560 2975 2970 and 2960 switches Explanation The GBIC in the specified port has invalid EEPROM data chars is the port in which the GBIC is inserted Recommended Action Remove the GBIC from the port Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Message Guide oL 8551 04 a 3 49 Chapter3 Message and Recovery Procedures HI GBIC_SECURITY Messages Error Message GBIC_SECURITY 4 GBIC_INTERR Internal error occurred in setup for GBIC interface chars Explanation The system could not allocate resources or had some other problem during the setup for the specified SFP module interface chars is the interface in which the SFP module is installed Recommended Action Reload the switch by using the reload privileged EXEC command If the problem persists find out more about the error by using the show tech support privileged EXEC command and by copying the error me
128. connectivity The cause is likely to be hardware related either due to a bad port a bad cable or a misconfigured cable The first chars is the interface and the second chars is the error detected Recommended Action Copy the message exactly as it appears on the console or in the system log Research and attempt to resolve the error by using the Output Interpreter Enter the show tech support user EXEC command to gather data that might help identify the nature of the error Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Message Guide Eag OL 8551 04 _ Chapter 3 Message and Recovery Procedures UFAST_MCAST_SW Messages _ Use the Bug Toolkit to look for similar reported problems If you still require assistance open a case with the TAC or contact your Cisco technical support representative and provide the representative with the gathered information For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 Error Message UDLD 6 UDLD_PORT_RESET UDLD reset interface chars Explanation The UDLD Protocol detected a unidirectional connection between neighbors Reset the port that was disabled by UDLD by using the udld reset privileged EXEC command or through a hardware action such as a link state change chars is the interface Recommended Action Find out more about the error by using the show tech support privileged
129. console or in the system log Research and attempt to resolve the error by using the Output Interpreter Use the Bug Toolkit to look for similar reported problems If you still require assistance open a case with the TAC or contact your Cisco technical support representative and provide the representative with the gathered information For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 Error Message SUPQ 4 CPUHB_SLOW_TRANSMIT chars amp Note This message applies to Catalyst 3750 3560 2975 2970 and 2960 switches Explanation The system is warning you about a slowdown of the transmit interface chars is the detailed error message Recommended Action Copy the message exactly as it appears on the console or in the system log Research and attempt to resolve the error by using the Output Interpreter Use the Bug Toolkit to look for similar reported problems If you still require assistance open a case with the TAC or contact your Cisco technical support representative and provide the representative with the gathered information For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 Error Message SUPQ 4 CPUHB_TX_FAIL chars amp Note This message applies to Catalyst 3750 3560 2975 2970 and 2960 switches Explanation The system is w
130. contains policy based routing PBR messages Error Message PLATFORM_PBR 2 NO_RMAP Cannot create PBR data structures for route map chars amp Note This message applies only to Catalyst 3750 and 3560 switches Explanation The PBR manager could not allocate the internal data structures for this route map A likely cause is lack of available memory chars is the route map Recommended Action Simplify the configuration so that it requires less memory Error Message PLATFORM_PBR 3 INSTALL_FAIL Policy route map chars not installed in hardware amp Note This message applies only to Catalyst 3750 and 3560 switches Explanation The PBR manager was unable to install the complete route map in hardware so the packets are forwarded to the CPU for processing chars is the route map Recommended Action Simplify route map configurations For example use the same route map on multiple interfaces Error Message PLATFORM_PBR 3 NO_LABEL Cannot allocate label for route map chars amp Note This message applies only to Catalyst 3750 and 3560 switches Explanation The PBR manager could not allocate a label for this route map As a result the hardware cannot be programmed to implement policy routing There is a limit of 247 labels for policy routing chars is the route map Recommended Action Simplify the configuration with label sharing Use the same route maps on multiple interfaces if possible
131. crunch One or more bridge groups may not be functional It will recover automatically when system recovers from resource crunch Delete the bridge group to immediately recover S Note This message applies only to Catalyst 3750 and 3560 switches Explanation Fallback bridging could not be configured properly The most likely cause is a TCAM full condition on at least one stack member Recommended Action The switch automatically recovers but this could take some time For an immediate recovery use the shutdown interface configuration command to disable the port and stop the traffic flow to the switch Use the clear mac address table dynamic privileged EXEC command to remove all MAC addresses from the TCAM Use the no shutdown interface configuration command to re enable the port PLATFORM_HCEF Messages This section has the Cisco Express Forwarding CEF message Error Message PLATFORM_HCEF 3 ADJ chars amp Note This message applies only to the Catalyst 3750 and 3560 switches amp Explanation This message appears when an unsupported feature is configured on a switch running Cisco IOS Release 12 2 25 SE chars is the error message Recommended Action Determine if a generic routing encapsulation GRE tunnel or the ip cef accounting global configuration command are configured Only Distance Vector Multicast Routing Protocol DVMRP tunnels are supported If the GRE tunnel is configured remove the tunnel o
132. ction input or output and dec is the VLAN ID Recommended Action Allocate more space to the relevant section of the TCAM by using the sdm prefer global configuration command and reboot the switch or use a simpler configuration Use the same VLAN map on multiple VLANs if possible Error Message FM 3 NOTEMPTY Illegal copy of attribute to non empty chars vlan label dec S Note This message applies only to Catalyst 3550 switches Explanation The feature manager attribute copy callback was called with a destination label already being used by a VLAN or routed port chars is the direction input or output and dec is the label value Recommended Action Copy the message exactly as it appears on the console or in the system log Research and attempt to resolve the error by using the Output Interpreter Enter the show running config user EXEC command to gather data that might help identify the nature of the error Use the Bug Toolkit to look for similar reported problems If you still require assistance open a case with the TAC or contact your Cisco technical support representative and provide the representative with the gathered information For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Message Guide M340 Bs OL 8551 04 _ Chapter 3 Message and Recovery P
133. ction No action is required Error Message DHCP_SNOOPING 4 DHCP_SNOOPING_PVLAN_WARNING DHCP Snooping configuration may not take effect on secondary vlan dec chars Explanation If the private VLAN feature is configured the DHCP snooping configuration on the primary VLAN automatically propagates to all the secondary VLANs dec is the VLAN ID of the secondary VLAN and chars is the warning Recommended Action No action is required Error Message DHCP_SNOOPING 4 IP_SOURCE_BINDING_NON_EXISTING_VLAN_WARNING IP source binding is configured on non existing vlan dec Explanation The message means that an IP source binding was configured on a VLAN that has not been configured yet dec is the VLAN Recommended Action No action is required Error Message DHCP_SNOOPING 4 IP_SOURCE_BINDING_PVLAN_WARNING IP source filter may not take effect on secondary vlan dec where IP source binding is configured chars Explanation If private VLANs are configured the IP source guard filter on the primary VLAN automatically propagates to all secondary VLANs dec is the secondary VLAN and chars is the warning Recommended Action No action is required Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Message Guide OL 8551 04 EN Chapter3 Message and Recovery Procedures E DHCP_SNOOPING Messages ErrorMessage DHCP_SNOOPING 4 NTP_NOT_RUNNING NTP is not running reloaded binding lease expiration times are incorrect Explanation If th
134. ction on page 2 7 ErrorMessage SPANTREE 3 PORT_SELF_LOOPED chars disabled received BPDU src mac enet same as that of interface Explanation A BPDU was received on the listed interface with a source MAC address that matches the one assigned to the listed interface This means that a port might be looped back to itself possibly because of an installed diagnostic cable The interface will be administratively shut down chars is the interface that received the BPDU and enet is the source MAC address Recommended Action Check the interface configuration and any cable connected to the interface When the problem is resolved re enable the interface by entering the no shutdown interface configuration command Error Message SPANTREE 3 PRESTD_NEIGH pre standard MST interaction not configured chars Explanation The message means that the switch has received a prestandard multiple spanning tree MST BPDU on an interface that is not configured to send prestandard MST BPDUs The switch automatically adjusts its configuration on the interface and start sending prestandard BPDUs However the switch does not automatically detect all prestandard neighbors and we recommend that you configure the interface to send prestandard MST BPDUs by using the spanning tree mst pre standard interface configuration command This warning message only appears once chars is the interface Recommended Action Use the spanning tree
135. ctly as it appears on the console or in the system log Research and attempt to resolve the error by using the Output Interpreter Use the Bug Toolkit to look for similar reported problems If you still require assistance open a case with the TAC or contact your Cisco technical support representative and provide the representative with the gathered information For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 Error Message ACLMGR 3 RELOADED Reloading chars label dec feature Explanation The ACL manager is now able to load more of the configured features on this label into the hardware One or more features had previously been unloaded because of lack of space chars is the direction input or output and dec is the label number Recommended Action No action is required Error Message ACLMGR 3 UNKNOWNACTION Unknown VMR access group action hex Explanation An internal software error has occurred hex is an internal action code Recommended Action Copy the message exactly as it appears on the console or in the system log Research and attempt to resolve the error by using the Output Interpreter Use the Bug Toolkit to look for similar reported problems If you still require assistance open a case with the TAC or contact your Cisco technical support representative and provide the representative with the gathered information For more infor
136. d Error Message DHCP_SNOOPING 6 AGENT_OPERATION_SUCCEEDED DHCP snooping database chars succeeded Explanation The DHCP binding transfer process succeeded chars is the DCHP snooping database Recommended Action No action is required Error Message DHCP_SNOOPING 6 BINDING_COLLISION Binding collision dec bindings ignored Explanation The specified number of bindings were ignored when the switch read the database file The bindings from the database file have MAC address and VLAN information that a configured DHCP snooping binding already uses Recommended Action No action is required Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Message Guide Ea OL 8551 04 _ Chapter 3 Message and Recovery Procedures DHCP_SNOOPING_CAT3550 Messages _ Error Message DHCP_SNOOPING 6 INTERFACE_NOT_VALID Interface not valid dec bindings ignored Explanation The specified number of bindings were ignored when the switch read the database file because the interface in binding database is not available the interface is a routed port or the interface is a DHCP snooping trusted Layer 2 interface dec is the number of bindings that the switch ignores Recommended Action No action is required ErrorMessage DHCP_SNOOPING 6 LEASE_EXPIRED Lease Expired dec bindings ignored Explanation The specified number of bindings were ignored when the switch read the database file because the DHCP l
137. d Recommended Action No action is required Error Message SW_MACAUTH 5 MAC_AUTHENTICATED MAC enet was authenticated Explanation The switch has received a command to authenticate a MAC address enet is the MAC address Recommended Action No action is required SW_MATM Messages This section contains the Mac address table manager messages Error Message SW_MATM 4 MACFLAP_NOTIF Host enet in chars dec is flapping between port chars and port chars amp Note This message applies to Catalyst 3750 and 3560 switches Recommended Action The switch found the traffic from the specified host flapping between the specified ports enet is the host MAC address chars dec is the switch ID the first and second chars are the ports between which the host traffic is flapping Recommended Action Check the network switches for misconfigurations that might cause a data forwarding loop SW_VLAN Messages This section contains the VLAN manager messages The VLAN manager receives information from the VTP and enables the proper VLAN membership on all interfaces through the port manager Error Message SW_VLAN 3 MALLOC_FAIL Failed to allocate dec bytes Explanation Memory allocation failed dec is the number of bytes Recommended Action Copy the message exactly as it appears on the console or in the system log Research and attempt to resolve the error using the Output Interpreter Use the Bug Toolkit to look
138. dministratively shut down chars is the interface name Recommended Action Either remove the device sending BPDUs or disable the BPDU guard feature The BPDU guard feature can be locally configured on the interface or globally configured on all ports that have PortFast enabled To disable BPDU guard on an interface use the no spanning tree bpduguard enable interface configuration command To disable BPDU guard globally use the no spanning tree portfast bpduguard default global configuration command After you have removed the device or disabled BPDU guard re enable the interface by entering the no shutdown interface configuration command Error Message SPANTREE 2 BLOCK_BPDUGUARD_VP Received BPDU on port chars vlan dec with BPDU Guard enabled Disabling vlan Explanation A bridge protocol data unit BPDU was received on the interface and VLAN specified in the error message The spanning tree BPDU guard feature was enabled and configured to shut down the VLAN As a result the VLAN was placed in the error disabled state chars is the interface and dec is the vlan Recommended Action Either remove the device sending BPDUs or disable the BPDU guard feature The BPDU guard feature can be locally configured on the interface or globally configured on all ports that have Port Fast enabled Re enable the interface and vlan by entering the clear errdisable privileged EXEC command ErrorMessage SPANTREE 2 BLOCK_PVID_LOCAL Blocking cha
139. e Catalyst 2975 Switch Command Reference Catalyst 2975 Switch Hardware Installation Guide Catalyst 2975 Switch Getting Started Guide Regulatory Compliance and Safety Information for the Catalyst 2975 Switch Release Notes for the Catalyst 2975 Switches Catalyst 2970 Switch Software Configuration Guide Catalyst 2970 Switch Command Reference Catalyst 2970 Switch Hardware Installation Guide Catalyst 2970 Switch Getting Started Guide Regulatory Compliance and Safety Information for the Catalyst 2970 Switch Catalyst 2960 Switch Software Configuration Guide Catalyst 2960 Switch Command Reference Catalyst 2960 Switch Hardware Installation Guide Catalyst 2960 Switch Getting Started Guide Regulatory Compliance and Safety Information for the Catalyst 2960 Switch Device manager online help available on the switch Getting Started with Cisco Network Assistant Release Notes for Cisco Network Assistant Cisco Small Form Factor Pluggable Modules Installation Notes Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Message Guide OL 8551 04 Preface W Obtaining Documentation Obtaining Support and Security Guidelines e Cisco CWDM GBIC and CWDM SFP Installation Note e Cisco RPS 300 Redundant Power System Hardware Installation Guide e Cisco RPS 675 Redundant Power System Hardware Installation Guide e For information about the Network Admission Control NAC features see the Network Admission Control Software Configura
140. e and provide the representative with the gathered information For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 Error Message PM 4 BAD_APP_REQ an invalid chars request by the chars application was detected Explanation The port manager detected an invalid request The first chars is the invalid request and the second chars is the application making the request Recommended Action Copy the message exactly as it appears on the console or in the system log Research and attempt to resolve the error by using the Output Interpreter Enter the show tech support user EXEC command to gather data that might help identify the nature of the error Use the Bug Toolkit to look for similar reported problems If you still require assistance open a case with the TAC or contact your Cisco technical support representative and provide the representative with the gathered information For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 Error Message PM 4 BAD_CARD_ COOKIE an invalid card cookie was detected Explanation The port manager detected an invalid request Recommended Action Copy the message exactly as it appears on the console or in the system log Research and attempt to resolve the error by using the Output Interpreter Enter the show tech support user EX
141. e chars amp Note This message applies only to Catalyst 3550 switches Recommended Action The frame that is stored on the switch has an error The first dec is the ingress queue the second dec is the source thread and chars is the ingress interface Recommended Action Copy the message exactly as it appears on the console or in the system log Research and attempt to resolve the error by using the Output Interpreter Use the Bug Toolkit to look for similar reported problems If you still require assistance open a case with the TAC or contact your Cisco technical support representative and provide the representative with the gathered information For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 Error Message ETHCNTR 3 NO_HARDWARE_RESOURCES Not enough hardware resources Shu tting down chars amp Note This message applies only to Catalyst 3750 3560 2975 2970 and 2960 switches E Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Message Guide OL 8551 04 _ Chapter 3 Message and Recovery Procedures ETHCNTR Messages Wi Explanation There are too many VLANs and routed ports if the switch supports routed ports configured chars is the short interface name such as Gil 0 1 on a Catalyst 3750 switch or the VLAN name such as VLANOO02 Recommended Action Reduce the to
142. e software configuration guide for this software release BACKUP_INTERFACE Messages This section contains the Flex Link messages Error Message BACKUP_INTERFACE 5 PREEMPT Preempting interface chars in backup pair chars chars preemption mode is chars Explanation The switch is pre empting the current forwarding interface in the backup interface pair The first chars is the number of the current forwarding interface The second and third chars are the names of the interfaces in the backup pair and the fourth chars is the pre emption mode Recommended Action No action is required Error Message BACKUP_INTERFACE 5 VLB_NON_TRUNK Warning Flexlink VLB is not allowed on non trunk ports Please configure chars to be a trunk port Explanation Flex Link VLB detects a nontrunk port chars is the interface name Recommended Action Configure the interface to operate in trunking mode Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Message Guide EN OL 8551 04 _ Chapter 3 Message and Recovery Procedures BADTRANSCEIVER Messages W BADTRANSCEIVER Messages This section contains the BADTRANSCEIVER message Error Message BADTRANSCEIVER PHY LOG_WARNING An innapropriate transceiver has been inserted in interface chars amp Note This message applies only to Catalyst 3750 and 2975 switches Explanation A defective module is installed in the specified interface chars
143. e DHCP snooping database agent loads the DHCP snooping bindings and NTP is not running the calculated lease duration for the bindings is incorrect Recommended Action Configure NTP on the switch to provide an accurate time and date for the system clock Then disable and re enable DHCP snooping to clear the DHCP snooping binding database Error Message DHCP_SNOOPING 4 QUEUE_FULL Fail to enqueue DHCP packet into processing queue chars the queue is most likely full and the packet will be dropped Explanation The CPU is receiving DHCP at a higher rate than the DHCP snooping can process These DHCP packets are dropped to prevent a denial of service attack chars is the warning Recommended Action No action is required Error Message DHCP_SNOOPING 4 STANDBY_AGENT_OPERATION_FAILED DHCP snooping binding transfer failed on the Standby Supervisor chars Explanation The DHCP snooping binding transfer process failed on a standby supervisor engine chars is the standby supervisor engine Recommended Action No action is required Error Message DHCP_SNOOPING 5 DHCP_SNOOPING_UNTRUSTED_PORT DHCP_SNOOPING drop message on untrusted port message type chars MAC sa enet Explanation An untrusted port dropped a DHCP message A host might be acting as a DHCP server chars is the message type DHCPOFFER DHCPACK DHCPNAK or DHCPLEASEQUERY and enet is the MAC address of the sending host Recommended Action No action is require
144. e Guide OL 8551 04 _ Chapter 3 Message and Recovery Procedures ENVIRONMENT Messages W ErrorMessage EC 5 STAYDOWN no shut not allowed on chars Module dec not online Explanation An interface with an EtherChannel configuration cannot be enabled by using the no shutdown interface configuration command because it is a member of an EtherChannel group and that EtherChannel group has been administratively shut down The interface has an EtherChannel configuration but no information is available yet about its port channel chars is the interface and dec is the module Recommended Action No action is required Wait until the module is online to find out the port channel setting of the EtherChannel Error Message EC 5 UNBUNDLE Interface chars left the port channel chars Explanation The listed interface left the specified EtherChannel The first chars is the physical interface which can be a switch port or a routed port and the second chars is the EtherChannel Recommended Action No action is required Error Message EC 5 UNSUITABLE chars will not join any port channel chars Explanation One of the interfaces cannot join the EtherChannel because it is configured for PortFast as a VLAN Membership Policy Server VMPS for IEEE 802 1x as a voice VLAN or as a Switched Port Analyzer SPAN destination port All of these are unsuitable configurations for EtherChannels The first chars is the interface
145. e This message applies to Catalyst 3750 3560 2975 2970 and 2960 switches Explanation Some configured and sticky MAC addresses on the specified port were removed from the configuration The number of secure addresses that the system supports was exceeded This condition occurs only during hot swapping or port mode changes for example when the port is converted from a Layer 3 to a Layer 2 port chars is the port Recommended Action No action is required Error Message PORT_SECURITY 6 VLAN_FULL Vlan dec on port chars has reached its limit Address enet has been removed Explanation The voice VLAN is the same as the access VLAN and the maximum number of MAC addresses reached the maximum limit allowed on the access VLAN The address is deleted dec is the VLAN ID chars is the port assigned to the voice VLAN and the access VLAN and enet is the MAC address that is deleted Recommended Action No action is required Error Message PORT_SECURITY 6 VLAN_REMOVED VLAN dec is no longer allowed on port chars Its port security configuration has been removed Explanation A configured VLAN has been excluded either due to a port mode change or an allowed VLAN list change and is removed from the configuration int is the VLAN ID and chars is the switch port assigned to the VLAN Recommended Action No action is required Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Message G
146. e in the stack chars describes the error message Recommended Action Copy the message exactly as it appears on the console or in the system log Research and attempt to resolve the error by using the Output Interpreter Use the Bug Toolkit to look for similar reported problems If you still require assistance open a case with the TAC or contact your Cisco technical support representative and provide the representative with the gathered information For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 PLATFORM_IPv6 Message This section contains the IP Version 6 message Error Message PLATFORM_IPv6_UCAST 6 PREFIX One or more more specific prefixes cou ld not be programmed into TCAM and are being covered by a less specific prefix amp Note This message applies 3750 3560 2975 and 2960 Platforms Explanation A more specific prefix could not be programmed into Ternary Content Addressable Memory TCAM and is covered by a less specific prefix This could be a temporary condition The output of the show platform ipv6 unicast retry route privileged EXEC command lists the failed prefixes Recommended Action No action is required OL 8551 04 Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Message Guide Chapter3 Message and Recovery Procedures Hi PLATFORM_PBR Messages PLATFORM_PBR Messages This section
147. ease 12 2 This guide does not describe how to install your switch or how to configure software features on your switch It also does not provide detailed information about commands that have been created or changed for use by the switch For hardware installation information see the hardware installation guide that shipped with your switch For software information see the software configuration guide and the command reference for this release For documentation updates see the release notes for this release Conventions This publication uses these conventions to convey instructions and information Command descriptions use these conventions e Commands and keywords are in boldface text e Arguments for which you supply values are in italic e Square brackets mean optional elements e Braces group required choices and vertical bars separate the alternative elements e Braces and vertical bars within square brackets mean a required choice within an optional element OL 8551 04 Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Message Guide Preface HZ Related Publications Interactive examples use these conventions e Terminal sessions and system displays are in screen font e Information you enter is in boldface screen font e Nonprinting characters such as passwords or tabs are in angle brackets lt gt Notes use this convention and symbol amp Note Means reade
148. ease expired dec is the number of bindings Recommended Action No action is required Error Message DHCP_SNOOPING 6 PARSE_FAILURE Parsing failed for dec bindings Explanation The specified number of bindings were ignored when the switch read the database file because the database read operation failed dec is the number of bindings Recommended Action No action is required ErrorMessage DHCP_SNOOPING 6 VLAN_NOT_SUPPORTED Vlan not supported dec bindings ignored Explanation The specified number of bindings were ignored when the switch read the database file because the VLAN is no longer configured on the switch dec is the number of bindings that the switch ignores Recommended Action No action required DHCP_SNOOPING_CAT3550 Messages This section contains the Catalyst 3550 specific DHCP snooping messages Error Message DHCP_SNOOPING_CAT3550 3 MVR_INSTALL Cannot install chars ACLs for DHCP Snooping probably no TCAM space amp Note This message applies only to Catalyst 3550 switches Explanation When DHCP snooping is enabled access control lists ACLs need to be installed in the ternary content addressable memory TCAM DHCP snooping fails if there is insufficient space in the TCAM Recommended Action Reduce the number of input or output port ACLs PACLs and VLAN maps to make space in the TCAM OL 8551 04 Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Message Guide E Cha
149. eback Reports section on page 2 7 Error Message ILPOWER 3 CONTROLLER_ERR Controller error Controller number chars accessing failed Note This message applies only to Catalyst 3550 24PWR switches Explanation An error reported or caused by the PoE controller was detected chars is the controller number Recommended Action Find out more about the error by using the show tech support privileged EXEC command and by copying the error message exactly as it appears on the console or system log and entering it in the Output Interpreter tool Use the Bug Toolkit to look for similar reported problems For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 for more information Error Message ILPOWER 3 CONTROLLER_ERR Controller error Controller number chars Reset failed amp Note This message applies only to Catalyst 3550 24PWR switches Explanation An error reported or caused by the PoE controller was detected chars is the controller number Recommended Action Find out more about the error by using the show tech support privileged EXEC command and by copying the error message exactly as it appears on the console or system log and entering it in the Output Interpreter tool Use the Bug Toolkit to look for similar reported problems For more information about these online tools and about contacting Cisco see the Error
150. ech support privileged EXEC command and by copying the error message exactly as it appears on the console or system log and entering it in the Output Interpreter tool Use the Bug Toolkit to look for similar reported problems For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 for more information Error Message ETHCNTR 3 SNAP_FORWARDING_UNSUPPORTED IPv4 IPv6 SNAP forwarding will be disabled because switch dec does not support this feature This message applies only to Catalyst 3750 switches Explanation A switch that is being added to the stack does not support the forwarding of IP Version 4 IPv4 and IP Version 6 IPv6 frames with Subnetwork Access Protocol SNAP encapsulation If this occurs forwarding of IPv4 and IPv6 frames is disabled in the switch stack dec is the stack member number Recommended Action Replace the stack member with a switch that supports forwarding of IPv4 and IPv6 frames with SNAP encapsulation OL 8551 04 Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Message Guide Chapter3 Message and Recovery Procedures MZ sEXPRESS_SETUP Messages Error Message ETHCNTR 3 UNEXPECTED_EVENT Request hex encountered event dec in state dec wy Note This message applies only to Catalyst 3550 switches Explanation An unexpected event occurred during a RAM ac
151. ed Error Message SWITCH_QOS_TB 5 TRUST_DEVICE_LOST chars no longer detected on port chars operational port trust state is now untrusted amp Note This message applies only to Catalyst 3750 3560 2975 2970 and 2960 switches Explanation A trusted boundary lost contact with a trusted device and has set the port trust state to untrusted The first chars is the trusted device and the second chars is the port Recommended Action No action is required TCAMMGR Messages This section contains the ternary content addressable memory manager TCAMMGR messages Error Message TCAMMGR 3 GROW_ERROR cam region dec can not grow amp Note This message applies only to Catalyst 3750 3560 2975 2970 and 2960 switches Explanation The specified CAM region is configured as a static region with a fixed number of entries and a caller requested to add more CAM entries dec is the CAM region Recommended Action Copy the message exactly as it appears on the console or in the system log Research and attempt to resolve the error by using the Output Interpreter Use the Bug Toolkit to look for similar reported problems If you still require assistance open a case with the TAC or contact your Cisco technical support representative and provide the representative with the gathered information For more information about these online tools and about contacting Cisco see the Error Message Traceback Report
152. ed configuration for the listed interface Correct it if it is not the desired configuration otherwise no action is required Error Message SPANTREE 2 ROOTGUARD_UNBLOCK Root guard unblocking port chars on chars Explanation The listed interface is no longer receiving BPDUs advertising a superior root bridge lower bridge ID lower path cost and so forth The root guard inconsistency is cleared for the interface and the blocking state is removed from the interface The first chars is the port name and the second chars is the spanning tree mode displayed in show spanning tree privileged EXEC command Recommended Action No action is required Error Message SPANTREE 2 UNBLOCK_CONSIST_PORT Unblocking chars on chars Port consistency restored Explanation The port VLAN ID or port type inconsistencies have been resolved and spanning tree will unblock the listed interface of the listed spanning tree instance as appropriate The first chars is the interface and the second chars is the spanning tree instance Recommended Action No action is required OL 8551 04 Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Message Guide E Chapter3 Message and Recovery Procedures WE sSPANTREE Messages Error Message SPANTREE 3 BAD_PORTNUM_SIZE Rejected an attempt to set the port number field size to dec bits valid range is dec to dec bits Explanation An error occurred in the platform speci
153. em log Research and attempt to resolve the error by using the Output Interpreter Use the Bug Toolkit to look for similar reported problems If you still require assistance open a case with the TAC or contact your Cisco technical support representative and provide the representative with the gathered information For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 Error Message IDBMAN 3 PORTNOTINAGGPORT chars dec dec is not present in Aggport chars dec dec This message applies only to Catalyst 3750 3560 2975 2970 and 2960 switches Explanation An internal error has been detected A port that was supposed to be in an aggregate port was found not to be The first chars is the interface name and the second chars is the port channel name The dec dec are the slot and port numbers slot port Recommended Action Copy the message exactly as it appears on the console or in the system log Research and attempt to resolve the error by using the Output Interpreter Use the Bug Toolkit to look for similar reported problems If you still require assistance open a case with the TAC or contact your Cisco technical support representative and provide the representative with the gathered information For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on
154. enderBase SMARTnet Spectrum Expert StackWise The Fastest Way to Increase Your Internet Quotient TransPath WebEx and the WebEx logo are registered trademarks of Cisco Systems Inc and or its affiliates in the United States and certain other countries All other trademarks mentioned in this document or website are the property of their respective owners The use of the word partner does not imply a partnership relationship between Cisco and any other company 0809R Any Internet Protocol IP addresses used in this document are not intended to be actual addresses Any examples command display output and figures included in the document are shown for illustrative purposes only Any use of actual IP addresses in illustrative content is unintentional and coincidental Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Message Guide 2007 2008 Cisco Systems Inc All rights reserved CONTENTS Preface vii Audience i vii Purpose i vii Conventions _ i vii Related Publications i viii Obtaining Documentation Obtaining Support and Security Guidelines i x CHAPTER 2 System Message Overview 2 1 How to Read System Messages 2 1 Error Message Traceback Reports 2 7 Output Interpreter 2 7 Bug Toolkit 2 7 Contacting TAC 2 7 CHAPTER 3 Message and Recovery Procedures 3 1 ACLMGR Messages 3 3 AUTOQOS Messages 3 8 BACKUP_INTERFACE Messages 3 8 BADTRANSCEIVER Messages 3 9 BSPATCH Messages 3 9 CFGMGR Messages
155. epresentative with the gathered information For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 Error Message ILPOWER 3 ILPOWER_INTERNAL_IF_ERROR Inline Power internal error Interface cannot obtain asic cnfg information amp Note This message applies only to Catalyst 3550 24PWR switches Explanation The PoE feature code failed for unknown reasons A software error has probably occurred Recommended Action Find out more about the error by using the show tech support privileged EXEC command and by copying the error message exactly as it appears on the console or system log and entering it in the Output Interpreter tool Use the Bug Toolkit to look for similar reported problems For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 for more information OL 8551 04 Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Message Guide Chapter3 Message and Recovery Procedures Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Message Guide ILPOWER Messages Error Message ILPOWER 4 LOG_OVERDRAWN Interface chars is overdrawing power it is consuming dec milliwatts where as maximum configured power is dec milliwatts amp Note This message applies only to Catalyst 3750 3560 and 3550 switches Explanati
156. ere might be a loop in the network chars is the port Recommended Action Examine the cables If a balun cable is connected and the loopback condition is desired no action is required Otherwise connect the correct cable and bring the port up by entering the no shutdown interface configuration command We do not recommend using the no keepalive interface command to disable keepalives The cause of this network loop must be found and corrected Although disabling keepalives prevents the port from being error disabled it does not resolve the cause of the problem and can affect network stability See CSCea46385 for more information Error Message ETHCNTR 3 MOLSENDINT Molecule send from interrupt handler amp Note This message applies only to Catalyst 3550 switches Explanation An interrupt handler is accessing the hardware in an impermissible manner Recommended Action Find out more about the error by using the show tech support privileged EXEC command and by copying the error message exactly as it appears on the console or system log and entering it in the Output Interpreter tool Use the Bug Toolkit to look for similar reported problems For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 for more information Error Message ETHCNTR 3 NETWORK_ERROR Frame received on queue dec contained network error Source thread dec source interfac
157. es internal hardware or the system software This guide also includes error messages that appear when the system fails For information about system messages that are not Catalyst 3750 3560 3550 2975 2970 or 2960 platform specific see the Cisco IOS Software System Messages for Cisco IOS Release 12 25 This chapter contains these sections e How to Read System Messages page 2 1 e Error Message Traceback Reports page 2 7 How to Read System Messages System log messages can contain up to 80 characters and a percent sign which follows the optional sequence number or time stamp information if configured Messages are displayed in this format seq no timestamp Yfacility severity MNEMONIC description hostname n only Catalyst 3750 and 2975 switches seq no timestamp Yfacility severity MNEMONIC description switches other than Catalyst 3750 and 2975 switches By default a switch sends the output from system messages to a logging process In a switch stack stack members append their hostnames to the output from system messages and redirect the output to the logging process on the stack master Each system message begins with a percent sign and is structured as follows FACILITY SEVERITY MNEMONIC Message text e FACILITY is a code consisting of two or more uppercase letters that show the facility to which the message refers A facility can be a hardware device a protocol or a module of the system software Table 2
158. es VLAN Query Protocol client messages See VQPCLIENT messages VQPCLIENT messages 3 150 VTP messages See SW_VLAN messages wW WCCP messages 3 96 WRLSCNTR messages 3 152 E Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Message Guide OL 8551 04
159. eshold value dec Explanation A rising trap has been generated The value of the specified MIB object has exceeded the rising threshold value chars is the MIB object and dec is the threshold value Recommended Action Take appropriate action on the specified object Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Message Guide OL 8551 04 nE Chapter3 Message and Recovery Procedures E SDM Messages SDM Messages This section contains the Switch Database Management SDM message Error Message SDM 6 MISMATCH_ADVISE chars amp Note This message applies only to Catalyst 3750 and 2975 switches Explanation A stack member cannot support the SDM template that the stack master is using Switches in the SDM mismatch state are not functional stack members This error follows the STACKMGR 6 SWITCH_ADDED_SDM error message if it reports SDM_MISMATCH chars displays mismatch information and recommended corrective actions Recommended Action Downgrade the SDM template of the stack master to make it compatible with the stack member switches For example if the stack master uses the aggregator routing template the message recommends downgrading the stack master to the desktop routing template by using the sdm prefer vlan desktop global configuration command SPAN Messages This section contains the Switched Port Analyzer SPAN messages Error Message SPAN 3 MEM_UNAVAIL Memory was not available to
160. essage EC 5 ERRPROT2 Command rejected the interface chars is already part of a channel with a different type of protocol enabled Explanation The interface cannot be selected for the specified protocol because it is already part of a channel with a different type of protocol enabled chars is the interface Recommended Action Remove the interface from the channel group Error Message EC 5 ERRPROT3 Command rejected the interface chars is already part of a channel Explanation The interface cannot be unselected for the specified protocol because it is already part of a channel group chars is the interface Recommended Action Remove the interface from the channel group Error Message EC 5 L3DONTBNDL1 chars suspended PAgP not enabled on the remote port amp Note This message applies only to Catalyst 3750 3560 and 3550 switches Explanation PAgP is enabled on the Layer 3 interface but the partner port is not enabled for PAgP In this mode the port is placed in a suspended state chars is the Layer 3 interface Recommended Action Enable PAgP on the remote side by using the channel group interface configuration command Error Message EC 5 L3DONTBNDL2 chars suspended LACP currently not enabled on the remote port amp Note This message applies only to Catalyst 3750 3560 and 3550 switches Explanation LACP is enabled on a Layer 3 interface but is not enabled on the partner port In this mode the port is put in a suspended state
161. eter tool Use the Bug Toolkit to look for similar reported problems For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 for more information Error Message ETHCNTR 3 INVALIDMAP Invalid map dec for address enet S Note This message applies only to Catalyst 3550 switches Explanation An attempt to bridge a packet in software obtained an invalid result dec is the map number and enet is the Ethernet address Recommended Action Find out more about the error by using the show tech support privileged EXEC command and by copying the error message exactly as it appears on the console or system log and entering it in the Output Interpreter tool Use the Bug Toolkit to look for similar reported problems For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 for more information OL 8551 04 Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Message Guide Chapter3 Message and Recovery Procedures Mi ETHCNTR Messages Error Message ETHCNTR 3 LOOP_BACK_DETECTED Loop back detected on chars The port is forced to linkdown Explanation This message occurs when a keepalive packet is looped back to the port that sent the keepalive The loopback condition might be caused by a balun cable being accidentally connected to the port or th
162. ets at a higher rate than the configured packet rate every second over the configured burst interval The message is logged just before the interface is error disabled and if the configured burst interval is more than a second The first dec is the number of packets the second dec is the number of seconds and chars is the affected interface Recommended Action No action is required Error Message SW_DAI 4 PACKET_RATE_EXCEEDED dec packets received in dec milliseconds on chars amp Note This message applies only to Catalyst 3750 and 3560 switches Explanation The switch has received the given number of ARP packets for the specified duration on the interface This message is logged just before the port is put into the error disabled state because of the exceeded packet rate and when the burst interval is set to 1 second The first dec is the number of packets the second dec is the number of milliseconds and chars is the affected interface Recommended Action No action is required Error Message SW_DAI 4 SPECIAL_LOG_ENTRY dec Invalid ARP packets time of day amp Note This message applies only to Catalyst 3750 and 3560 switches Explanation The switch has received ARP packets considered invalid by ARP inspection The packets are erroneous and their presence might show attempted man in the middle attacks in the network This message differs from other SW_DAI messages in that this
163. face Recommended Action Refer to the CLI help documentation to determine the valid IEEE 802 1x parameters Error Message DOT1X 5 SECURITY_VIOLATION Security violation on interface chars New MAC address enet is seen Explanation A host on the specified interface is trying to access the network or to authenticate in a host mode that does not support the number of hosts attached to the interface This is a security violation and the port is put in the error disabled state Recommended Action Ensure that the interface is configured to support the number of attached hosts Enter the shutdown interface configuration command and then the no shutdown interface configuration command to restart the port DOT1X_SWITCH Messages This section contains the IEEE 802 1x messages Error Message DOT1X_SWITCH 5 ERR_ADDING_ADDRESS Unable to add address enet on chars Explanation The client MAC address could not be added to the MAC address table because the hardware memory is full or the address is a secure address on another port enet is the supplicant MAC address and chars is the interface This message might appear if the IEEE 802 1x feature is enabled Recommended Action If the hardware memory is full remove some of the dynamic MAC addresses If the client address is on another port manually remove it from that port Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Message Guide T OL 8551 04 a 319 Chapter3 Message
164. face has been selected as the new path to the root switch for the listed spanning tree instance The first chars is the spanning tree instance and the second chars is the interface Recommended Action No action is required SPANTREE_VLAN_SW Messages The section contains the per VLAN spanning tree specific message ErrorMessage SPANTREE_VLAN_SW 2 MAX_INSTANCE Platform limit of dec STP instances exceeded No instance created for chars port chars Explanation The number of currently active VLAN spanning tree instances has reached a platform specific limit No additional VLAN instances will be created until the number of existing instances drops below the platform limit dec is the spanning tree instance limit and the first chars is the smallest VLAN ID of those VLANs that are unable to have spanning tree instances created Recommended Action Reduce the number of currently active spanning tree instances by either disabling some of the currently active spanning tree instances or deleting the VLANs associated with them You must manually enable the spanning trees that could not be created because of limited instances STACKMGR Messages This section contains stack manager system messages on Catalyst 3750 and 2975 switches These messages are related to the status of switches within the stack Error Message STACKMGR 3 HDM_GET_DEVICE_RECORD_FAIL Device Manager could not get device record amp Note This message a
165. fic code that caused it to request more or less bits than are possible The spanning tree port identifier is a 16 bit field which is divided evenly between the port priority and port number with each subfield being 8 bits This allows the port number field to represent port numbers between and 255 However on systems with more than 255 ports the size of port number portion of the port ID must be increased to support the number of ports This is performed by the spanning tree subsystem at system initialization because the maximum number of ports on a particular platform will not change This error occurs because of an error in the platform specific code which causes it to request more or less bits than are possible The first dec is the number of bits for the port number and the second and third dec describe the valid range Recommended Action Copy the message exactly as it appears on the console or in the system log Research and attempt to resolve the error by using the Output Interpreter Enter the show version user EXEC command to gather data that might help identify the nature of the error Use the Bug Toolkit to look for similar reported problems If you still require assistance open a case with the TAC or contact your Cisco technical support representative and provide the representative with the gathered information For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports se
166. ge Guide Em OL 8551 04 Chapter3 Message and Recovery Procedures ACLMGR Messages W Error Message ACLMGR 3 PACLTTABLE Not in truth table IPSrcGrd dec PACL dec amp Note This message applies to the Catalyst 3750 and 3560 switches Explanation An unrecoverable software error occurred while trying to merge the configured port ACL features The first dec is the action specified by IP source guard and the second dec is the action specified by the port ACL Recommended Action Copy the message exactly as it appears on the console or in the system log Research and attempt to resolve the error by using the Output Interpreter Enter the show running config user EXEC command to gather data that might help identify the nature of the error Use the Bug Toolkit to look for similar reported problems If you still require assistance open a case with the TAC or contact your Cisco technical support representative and provide the representative with the gathered information For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 Error Message ACLMGR 3 QOSTTABLE Not in truth table ACL dec in map action dec Explanation A software error occurred while trying to merge a QoS policy map The first dec is the ACL number and the second dec is the action corresponding to the specified ACL number Recommended Action Copy the message exa
167. ge and Recovery Procedures E ACLMGR Messages Error Message ACLMGR 3 MAXRECURSION Too many dec levels of recursion while merging ACLs code dec Explanation The configuration is too complicated for the platform specific ACL merge code to support The most likely cause is too many separate access lists in a single VLAN map or policy map The first dec is the number of levels of recursion The second dec is an internal code number of the merge stage that encountered the problem Recommended Action Reduce the number of IP or MAC access lists considered separately in any one VLAN or policy map to fewer than the number of levels reported by this log message Error Message ACLMGR 3 MERGEFAIL chars ACL merge error dec chars on chars label dec Explanation The ACL manager was unable to complete the merge of the configured features into a form suitable for loading into the hardware Packets potentially affected by this feature will be sent to the CPU for processing instead The most likely cause is specifying an ACL that is too large or too complex for the system The first chars is the ACL type error ip or mac the first dec is the error code the second chars is the message string for the preceding error code the second dec is the label number and the third chars is either input or output Recommended Action Specify a smaller and less complicated configuration Error Message ACLMGR 3 NOLABEL Cannot a
168. ged EXEC command and by copying the error message exactly as it appears on the console or system log and entering it in the Output Interpreter tool Use the Bug Toolkit to look for similar reported problems For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 Error Message CFGMGR 3 ERROR_APPLYING_STARTUP_CFG Error Applying Startup Config to Running Config amp Note This message applies only to Catalyst 3750 and 2975 switches Explanation The system encountered an error when it was automatically applying the startup configuration to the running configuration Recommended Action Copy the message exactly as it appears on the console or in the system log Research and attempt to resolve the error by using the Output Interpreter Use the Bug Toolkit to look for similar reported problems If you still require assistance open a case with the TAC or contact your Cisco technical support representative and provide the representative with the gathered information For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 Error Message CFGMGR 4 MEMBER_WRITING_STARTUP_CFG only master can do that amp Note This message applies only to Catalyst 3750 and 2975 switches Explanation A stack member switch attempted to write to the startup configuration file
169. gned Error Message DOT1X_SWITCH 5 ERR_VLAN_RESERVED Attempt to assign reserved VLAN dec to 802 1x port chars Explanation An attempt was made to assign an invalid VLAN to an IEEE 802 1x port The VLAN specified is a reserved VLAN and cannot be assigned to this port dec is the VLAN and chars is the port Recommended Action Update the configuration to not use this VLAN Error Message DOT1X_SWITCH 5 ERR_VLAN_ROUTED_PORT Attempt to assign VLAN dec to routed 802 1x port chars Explanation An attempt was made to assign a VLAN to a routed IEEE 802 1x port which is not allowed dec is the VLAN and chars is the port Recommended Action Change the mode of the port so that it is no longer a routed port or change the configuration so that no VLAN is assigned Error Message DOT1X_SWITCH 5 ERR_VLAN_RSPAN Attempt to assign RSPAN VLAN dec to 802 1x port chars 802 1x is incompatible with RSPAN Explanation An attempt was made to assign a remote SPAN VLAN to an IEEE 802 1x port Remote SPAN should not be enabled on a VLAN in which ports are configured with IEEE 802 1x enabled dec is the VLAN and chars is the port Recommended Action Either disable remote SPAN configuration on the VLAN or disable IEEE 802 1x on all the ports in this VLAN Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Message Guide OL 8551 04 Chapter3 Message and Recovery Procedures DTP Messages Ml DTP
170. h System Message Guide E Chapter3 Message and Recovery Procedures HI PHY Messages Error Message PHY 4 MODULE_DUP SFPs in chars and in chars have duplicate vendor id and serial numbers Explanation The SFP module was identified as a Cisco SFP module but its vendor ID and serial number match that of another SFP module in the system The first chars is the interface in which the SFP module is installed the second chars is the interface where the duplicate SFP module is installed Recommended Action Copy the message exactly as it appears on the console or in the system log Research and attempt to resolve the error by using the Output Interpreter Use the Bug Toolkit to look for similar reported problems If you still require assistance open a case with the TAC or contact your Cisco technical support representative and provide the representative with the gathered information For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 Error Message PHY 4 SFP_NOT_SUPPORTED The SFP in chars is not supported amp Note This message applies only to Catalyst 3750 3560 2975 2970 and 2960 switches Explanation This small form factor pluggable SFP module type is not supported on this switch chars is the interface Recommended Action Copy the message exactly as it appears on the console or in the system log Research and attem
171. han the number specified in the Switch Database Management sdm template or you configured more policers in a policy map by using the police or police aggregate policy map class configuration command than supported chars is the policy map name Recommended Action Reconfigure the class map or the policy map and reduce the number of QoS ACLs Error Message QM 4 MATCH_NOT_SUPPORTED Match type is not supported in class map chars amp Note This message applies only to Catalyst 3550 switches Explanation Only the access group acl index or name ip dscp dscp list and ip precedence ip precedence list match types are supported with the match class map configuration command chars is the name of the class map Recommended Action Reconfigure the class map use only the match access group match ip dscp and match ip precedence class map configuration commands within the class map Error Message QM 4 NOT_SUPPORTED Action chars is not supported for a policy map attached to output side amp Note This message applies only to Catalyst 3550 switches Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Message Guide OL 8551 04 TEN Chapter3 Message and Recovery Procedures HOM Messages Explanation A set or trust policy map class configuration command was configured in a policy map and attached to an egress interface A warning message is logged and the actions do not take affect This is a
172. he configuration manager messages Error Message CFGMGR 1 UNABLE_TO_SEND_RUN_CFG unable to send running cfg bits hex retrying S Note This message applies only to Catalyst 3750 and 2975 switches Explanation The system is unsuccessfully attempting to distribute the running configuration to the stack member switches hex is the bit representation of the switch number Recommended Action Find out more about the error by using the show tech support privileged EXEC command and by copying the error message exactly as it appears on the console or system log and entering it in the Output Interpreter tool Use the Bug Toolkit to look for similar reported problems For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Message Guide OL 8551 04 _ Chapter 3 Message and Recovery Procedures CFGMGR Messages W ErrorMessage CFGMGR 1 UNABLE_TO_SEND_STARTUP_CFG unable to send startup cfg bits hex retrying amp Note This message applies only to Catalyst 3750 and 2975 switches Explanation The system is unsuccessfully attempting to distribute the startup configuration file to the stack member switches hex is the bit representation of the switch number Recommended Action Find out more about the error by using the show tech support privile
173. he system log Research and attempt to resolve the error by using the Output Interpreter Enter the show tech support user EXEC command to gather data that might help identify the nature of the error Use the Bug Toolkit to look for similar reported problems If you still require assistance open a case with the TAC or contact your Cisco technical support representative and provide the representative with the gathered information For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 Error Message PM 4 LIMITS The number of vlan port instances on chars exceeded the recommended limit of dec Explanation The total number of individual VLAN ports counted over the module or switch has exceeded the recommended limit VLANs can be counted more than once if VLAN 1 is carried on ten interfaces it will count as ten VLAN ports On some platforms bundling is also ignored for purposes of this count if eight interfaces on the same module are in one bundle and the port channel is carrying VLAN 1 it will count as eight VLAN ports chars is the module name for example switch or the module number and dec is the recommended limit Recommended Action Reduce the number of trunks and VLANs configured in the module or switch as recommended in dec Enter the show interfaces trunk privileged EXEC command to see the total number of trunks and VLANs Error Message PM
174. hered information For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 Error Message PLATFORM_IPC 3 MASTER chars amp Note This message applies only to Catalyst 3750 and 2975 switches Explanation There has been an IPC failure on the stack master chars describes the error message Recommended Action Copy the message exactly as it appears on the console or in the system log Research and attempt to resolve the error by using the Output Interpreter Use the Bug Toolkit to look for similar reported problems If you still require assistance open a case with the TAC or contact your Cisco technical support representative and provide the representative with the gathered information For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 Error Message PLATFORM_IPC 3 MAX_LENGTH_EXCEEDED chars amp Note This message applies only to Catalyst 3750 and 2975 switches Explanation An internal IPC application error occurred when an IPC message was sent that exceeded the maximum length chars describes the error message Recommended Action Copy the message exactly as it appears on the console or in the system log Research and attempt to resolve the error by using the Output Interpreter Use the Bug Toolkit to look for similar reported problems
175. how attempted man in the middle attacks in the network This log message appears when the sender s IP and MAC address binding for the received VLAN is not present in the DHCP snooping database The first dec is the number of invalid ARP packets The first chars is either Req request or Res response and the second chars is the short name of the ingress interface The second dec is the ingress VLAN ID enet chars enet chars time of day is the MAC address of the sender the IP address of the sender the MAC address of the target the IP address of the target and the time of day Recommended Action No action is required Error Message SW_DAI 6 DHCP_SNOOPING_PERMIT dec ARPs chars on chars vlan dec enet chars enet chars time of day amp Note This message applies only to Catalyst 3750 and 3560 switches Explanation The switch has received ARP packets that have been permitted because the sender s IP and MAC address match the DHCP snooping database for the received VLAN The first dec is the number of valid ARP packets The first chars is either Req request or Res response and the second chars is the short name of the ingress interface The second dec is the ingress VLAN ID enet chars enet chars time of day is the MAC address of the sender the IP address of the sender the MAC address of the target the IP address of the target and the time of day Recommended Actio
176. ilar reported problems If you still require assistance open a case with the TAC or contact your Cisco technical support representative and provide the representative with the gathered information For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 Error Message PM 2 VLAN_ADD Failed to add VLAN dec chars Explanation The software failed to add the VLAN to the VLAN Trunking Protocol VTP database dec is the VLAN ID and chars specifies the reason for the failure Recommended Action Copy the message exactly as it appears on the console or in the system log Research and attempt to resolve the error by using the Output Interpreter Enter the show tech support user EXEC command to gather data that might help identify the nature of the error Use the Bug Toolkit to look for similar reported problems If you still require assistance open a case with the TAC or contact your Cisco technical support representative and provide the representative with the gathered information For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 OL 8551 04 Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Message Guide Chapter3 Message and Recovery Procedures MPM Messages Error Message PM 3 INTERNALERROR Port Manager Internal Software Error chars
177. in bytes and the second dec is the required MTU size in bytes Recommended Action Adjust the system MTU for the additional IEEE 802 1Q tag by using the system mtu global configuration command and reload the switch by using the reload privileged EXEC command DOT1X Messages This section contains the IEEE 802 1x messages Error Message DOT1X 4 MEM_UNAVAIL Memory was not available to perform the 802 1X action Explanation The system memory is not sufficient to perform the IEEE 802 1x authentication Recommended Action Reduce other system activity to reduce memory demands Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Message Guide Ea OL 8551 04 Chapter3 Message and Recovery Procedures DOTIX_SWITCH Messages W Error Message DOT1X 4 PROC_START_ERR Dot1x unable to start Explanation The system failed to start the IEEE 802 1x process Recommended Action Restart the IEEE 802 1x process by entering the dot1x system auth control global configuration command If this message recurs reload the device Error Message DOT1X 4 UNKN_ERR An unknown operational error occurred Explanation The IEEE 802 1x process cannot operate because of an internal system error Recommended Action Reload the device Error Message DOT1X 5 INVALID_INPUT Dotix Interface parameter is Invalid on interface chars Explanation The IEEE 802 1x interface parameter is out of the specified range or is invalid chars is the inter
178. interfaces have the same encapsulation ISL or IEEE 802 1Q When these parameters are consistent spanning tree automatically unblocks the interface Error Message SPANTREE 7 PORTDEL_SUCCESS chars deleted from Vlan dec Explanation The interface has been deleted from VLAN chars is the interface and dec is the VLAN ID Recommended Action No action is required Error Message SPANTREE 7 RECV_1Q_NON_TRUNK Received 802 1Q BPDU on non trunk chars chars Explanation An STP BPDU was received on the listed interface which is not an operational trunking interface The first chars is the port name and the second chars is the VLAN name Recommended Action Verify that the configuration and operational state of the listed interface and that of the interface to which it is connected are in the same mode access or trunk If the mode is trunk verify that both interfaces have the same encapsulation none ISL or IEEE 802 1Q When these parameters are consistent spanning tree automatically unblocks the interface Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Message Guide OL 8551 04 Chapter3 Message and Recovery Procedures SPANTREE_FAST Messages _ SPANTREE_FAST Messages This section contains the spanning tree fast convergence message Error Message SPANTREE_FAST 7 PORT_FWD_UPLINK chars chars moved to Forwarding UplinkFast Explanation The listed inter
179. ion number Recommended Action Find out more about the error by using the show tech support privileged EXEC command and by copying the error message exactly as it appears on the console or system log and entering it in the Output Interpreter tool Use the Bug Toolkit to look for similar reported problems For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 OL 8551 04 Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Message Guide Chapter3 Message and Recovery Procedures E sw VLAN Messages Error Message SW_VLAN 4 BAD_VLAN_TIMER_ACTIVE_VALUE Encountered incorrect VLAN timer active value chars Explanation Because of a software error a VLAN timer was detected as active when it should have been inactive or as inactive when it should have been active chars is the VLAN timer active value Recommended Action Copy the message exactly as it appears on the console or in the system log Research and attempt to resolve the error by using the Output Interpreter Use the Bug Toolkit to look for similar reported problems If you still require assistance open a case with the TAC or contact your Cisco technical support representative and provide the representative with the gathered information For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7
180. is port dec is the VLAN and chars is the port Recommended Action Update the configuration to use a valid VLAN Error Message DOT1X_SWITCH 5 ERR_VLAN_NOT_FOUND Attempt to assign non existent or shutdown VLAN dec to 802 1x port chars Explanation An attempt was made to assign a VLAN to an IEEE 802 1x port but the VLAN was not found in the VTP database dec is the VLAN and chars is the port Recommended Action Make sure that the VLAN exists and is not shut down or use another VLAN Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Message Guide T OL 8551 04 ESN Chapter3 Message and Recovery Procedures E DOT1X_SWITCH Messages Error Message DOT1X_SWITCH 5 ERR_VLAN_ON_ROUTED_PORT Dotix cannot assign a VLAN dec to a routed port chars Explanation An attempt was made to assign a VLAN to a supplicant on a routed port which is not allowed dec is the VLAN ID and chars is the port Recommended Action Either disable the VLAN assignment or change the port type to a nonrouted port ErrorMessage DOT1X_SWITCH 5 ERR_VLAN_PROMISC_PORT Attempt to assign VLAN dec to promiscuous 802 1x port chars Explanation An attempt was made to assign a VLAN to a promiscuous IEEE 802 1x port which is not allowed dec is the VLAN and chars is the port Recommended Action Change the mode of the port so that it is no longer a promiscuous port or change the configuration so that no VLAN is assi
181. it appears on the console or in the system log Research and attempt to resolve the error by using the Output Interpreter Use the Bug Toolkit to look for similar reported problems If you still require assistance open a case with the TAC or contact your Cisco technical support representative and provide the representative with the gathered information For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 ErrorMessage ACLMGR 3 INSERTFAIL Insert of access map chars dec into chars label dec failed Explanation The system ran out of CPU memory when trying to merge sections of an access map The first chars is the map name and the second chars is the direction in which the map was applied The first dec is the entry number and the second dec is the label number Recommended Action Reduce other system activity to ease memory demands For example remove any ACLs that have been defined but are not now used Use simpler ACLs with fewer access control entries ACEs Use fewer VLANs and remove any unneeded VLANs from the VLAN database ErrorMessage ACLMGR 3 INTTABLE Not in truth table VLMAP dec RACL dec Mcb dec Feat dec Explanation An unrecoverable software error occurred while trying to merge the configured input features dec are internal action codes Recommended Action Copy the message exactly as it appears on the console or
182. it in the Output Interpreter tool Use the Bug Toolkit to look for similar reported problems For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 for more information Error Message QATM 2 TCAM_READ Cannot read TCAM amp Note This message applies only to Catalyst 3550 switches Explanation The TCAM could not be read from This error might mean a hardware failure Recommended Action Find out more about the error by using the show tech support privileged EXEC command and by copying the error message exactly as it appears on the console or system log and entering it in the Output Interpreter tool Use the Bug Toolkit to look for similar reported problems For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 for more information OL 8551 04 Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Message Guide Chapter3 Message and Recovery Procedures HOM Messages T Error Message QATM 2 TCAM_WRITE Cannot write the TCAM amp Note This message applies only to Catalyst 3550 switches Explanation The TCAM could not be written to This error might mean a hardware failure Recommended Action Find out more about the error by using the show tech support privileged EXEC command and by copying the error message exactly as it appea
183. le 3 53 identification and validation 3 45 Gigabit Interface Converter messages Catalyst 3550 See GBIC messages Catalyst 3550 Gigabit Interface Converter security messages See GBIC_SECURITY_CRYPT messages See GBIC_SECURITY_UNIQUE messages See GBIC_SECURITY messages guide audience i vii purpose of i vii HARDWARE messages 3 54 high availability messages See IP_DEVICE_TRACKING_HA messages HLFM messages 3 56 hostnames in system messages 2 1 HPSECURE messages 3 57 IDBMAN messages 3 58 IEEE 802 1Q tunneling messages See DOT1Q_TUNNELLING messages IEEE 802 1x messages See DOT1X messages IGMP querier messages 3 61 ILPOWER messages 3 62 image manager messages See IMAGEMGR IMAGEMGR messages 3 69 Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Message Guide OL 8551 04 initial configuration See getting started guide and hardware installation guide interface description block manager messages See IDBMAN messages inter process communication protocol messages See PLATFORM_IPC messages IP_DEVICE_TRACKING_HA messages 3 70 L L2TM messages 3 71 L3TCAM messages 3 71 LACP messages See EC messages Layer 2 forwarding manager messages See L2TM messages Link Aggregation Control Protocol messages See EC messages local forwarding manager messages See HLFM messages MAC_LIMIT messages 3 72 MAC_MOVE messages 3 73 MAC address authentication messages See SW_MACAUTH messages MAC addres
184. les i viii publication i vii text i vii D date time stamp designations 3 1 device manager requirements i viii DHCP_SNOOPING_CAT3550 messages 3 17 DHCP_SNOOPING messages 3 14 DHCP messages 3 14 3 17 documentation related i viii document conventions _ i vii DOT1Q_TUNNELLING messages 3 18 DOT1X IEEE 802 1x messages 3 18 down when looped messages See DWL messages DTP 3 24 DTP messages 3 23 DWL messages 3 24 OL 8551 04 Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Message Guide E W index dynamic ARP inspection See SW_DAI messages Dynamic Host Configuration Protocol messages See DHCP messages Dynamic Trunking Protocol messages See DTP messages EC messages 3 25 ENVIRONMENT messages 3 29 ETHCNTR messages 3 30 EtherChannel controller messages See ETHCNTR messages EtherChannel messages See EC messages examples conventions for i viii EXPRESS_SETUP messages 3 34 F facility codes description 2 2 in system messages 2 1 table 2 2 fallback bridging manager messages See PLATFORM_FBM messages feature manager messages See FM messages Flexlink messages See BACKUP_INTERFACE messages See backup interface messages FM messages 3 35 format of system messages 2 1 FRNTEND_CTRLR messages 3 44 front end controller messages 3 44 G GBIC_SECURITY_CRYPT messages 3 51 GBIC_SECURITY_UNIQUE messages 3 52 GBIC_SECURITY messages 3 48 GBIC messages Catalyst 3550 GigaStack GBIC modu
185. licant on a port but the name or id could not be found on the switch dec is the VLAN and chars is the port Recommended Action Make sure a VLAN with the specified name id exists on the switch ErrorMessage DOT1X_SWITCH 5 ERR_SEC_VLAN_INVALID Attempt to assign secondary VLAN dec to non PVLAN host 802 1x port chars Explanation An attempt was made to assign a secondary VLAN to a port that is not a private VLAN host port which is not allowed dec is the VLAN and chars is the port Recommended Action Change the mode of the port so that it is configured as a private VLAN host port or use a different VLAN that is not configured as a secondary VLAN Error Message DOT1X_SWITCH 5 ERR_SPAN_DST_PORT Attempt to assign VLAN dec to 802 1x port chars which is configured as a SPAN destination Explanation An attempt was made to assign a VLAN to an IEEE 802 1x port that is configured as a SPAN destination port dec is the VLAN and chars is the port Recommended Action Change the SPAN configuration so that the port is no longer a SPAN destination port or change the configuration so that no VLAN is assigned Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Message Guide M320 i OL 8551 04 Chapter3 Message and Recovery Procedures DOTIX_SWITCH Messages W Error Message DOT1X_SWITCH 5 ERR_VLAN_EQ_MDA_ INACTIVE Multi Domain Authentication cannot activate because Data and Voice VLANs are the same
186. lies only to Catalyst 3750 3560 2975 2970 and 2960 switches Explanation UplinkFast packets will not be sent on a VLAN due to memory limitations dec is the VLAN ID Recommended Action Reduce other system activity to ease memory demands OL 8551 04 Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Message Guide Chapter3 Message and Recovery Procedures HI sVOPCLIENT Messages VOPCLIENT Messages This section contains VLAN Query Protocol VQP client messages Error Message VQPCLIENT 2 CHUNKFAIL Could not allocate memory for VOQP Explanation An error occurred when the system tried to allocate memory for the VQP client Recommended Action Copy the message exactly as it appears on the console or in the system log Research and attempt to resolve the error by using the Output Interpreter Enter the show tech support user EXEC command to gather data that might help identify the nature of the error Use the Bug Toolkit to look for similar reported problems If you still require assistance open a case with the TAC or contact your Cisco technical support representative and provide the representative with the gathered information For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 Error Message VQPCLIENT 2 DENY Host enet denied on interface chars amp Note This message applies only to Catalyst 3750
187. lists the variable fields in messages Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Message Guide OL 8551 04 EN Chapter 2 System Message Overview HI How to Read System Messages Table 2 3 Representation Representation of Variable Fields in Messages Type of Information Decimal integer char Single character chars Character string enet Ethernet address for example 0000 FEED 00C0 hex Hexadecimal integer inet Internet address All syslog messages generated by a Catalyst 3750 and 2975 switch other than the master switch are displayed ending with Switch x where Switch x is the number of the stack member generating the message Syslog messages generated by the master switch are displayed with no hostname string This example shows a partial switch system message on a switch other than a Catalyst 3750 and 2975 switch 00 00 46 LINK 3 UPDOWN Interface Port channell changed state to up 00 00 47 LINK 3 UPDOWN Interface GigabitEthernet0 1 changed state to up 00 00 47 LINK 3 UPDOWN Interface GigabitEthernet0 2 changed state to up 00 00 48 LINEPROTO 5 UPDOWN Line protocol on Interface Vlanl changed state to down 00 00 48 SLINEPROTO 5 UPDOWN Line protocol on Interface GigabitEthernet0 1 changed state to down 2 Mar 1 18 46 11 SYS 5 CONFIG_I Configured from console by vty2 10 34 195 36 18 47 02 SYS 5 CONFIG_I Configured from console
188. ll not be correctly configured chars is the interface name Recommended Action Use a less complicated configuration that requires less memory OL 8551 04 Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Message Guide E Chapter3 Message and Recovery Procedures HFM Messages Error Message FM 2 NOVLB Cannot create memory block for VLAN dec amp Note This message applies only to Catalyst 3550 switches Explanation The feature manager was unable to save per VLAN information needed for its correct operation Some per interface features such as access groups or VLAN maps will not be correctly configured dec is the VLAN ID Recommended Action Use a less complicated configuration that requires less memory Error Message FM 2 NOVMR Cannot create VMR data structures for access list chars wy Note This message applies only to Catalyst 3550 switches Explanation The feature manager could not allocate the data structures needed to describe an ACL in a form that can be loaded into hardware This error is probably caused by a lack of available CPU DRAM chars is the access list name Recommended Action Use a less complicated configuration that requires less memory Error Message FM 3 AUGMENTFAIL Augmenting of access map chars on chars label dec failed S Note This message applies only to Catalyst 3550 switches Explanation The system ran out of CPU memory when attem
189. llocate chars label for interface chars Explanation The ACL manager was unable to allocate a label for the features on this interface This means that the hardware cannot be programmed to implement the features and packets for this interface will be filtered in software There is a limit of 256 labels per direction The first chars is the direction input or output the second chars is the interface name Recommended Action Use a simpler configuration Use the same ACLs on multiple interfaces if possible Error Message ACLMGR 3 OUTTTABLE Not in truth table RACL dec VLMAP dec Explanation An unrecoverable software error occurred while trying to merge the configured output features dec are internal action codes Recommended Action Copy the message exactly as it appears on the console or in the system log Research and attempt to resolve the error by using the Output Interpreter Enter the show running config user EXEC command to gather data that might help identify the nature of the error Use the Bug Toolkit to look for similar reported problems If you still require assistance open a case with the TAC or contact your Cisco technical support representative and provide the representative with the gathered information For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Messa
190. lticast routing or fallback bridging Recommended Action Find out more about the error by using the show tech support privileged EXEC command and by copying the error message exactly as it appears on the console or system log and entering it in the Output Interpreter tool Use the Bug Toolkit to look for similar reported problems For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 OL 8551 04 Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Message Guide Chapter3 Message and Recovery Procedures E PLATFORM_UCAST Messages PLATFORM_UCAST Messages This section contains platform unicast routing messages Error Message PLATFORM_UCAST 3 ADJ chars amp Note This message applies only to Catalyst 3750 and 3560 switches Explanation The adjacency module for unicast routing encountered an error chars describes the error Recommended Action Copy the message exactly as it appears on the console or in the system log Research and attempt to resolve the error by using the Output Interpreter Use the Bug Toolkit to look for similar reported problems If you still require assistance open a case with the TAC or contact your Cisco technical support representative and provide the representative with the gathered information For more information about these online tools and about contacting Cisco see the Error Message
191. ly copy the software bits hex is the bit representation of the switch number Recommended Action No action is required Error Message IMAGEMGR 6 AUTO_COPY_SW chars amp Note This message applies only to Catalyst 3750 and 2975 switches Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Message Guide OL 8551 04 o Chapter3 Message and Recovery Procedures HI IP_DEVICE_TRACKING_HA Messages Explanation A line of output from the auto copy software process is being displayed chars is a text message reporting status of the upgrade process Recommended Action No action is required Error Message IMAGEMGR 6 AUTO_DOWNLOAD_SW_INITIATED Auto download software process initiated for systems bits hex amp Note This message applies only to Catalyst 3750 and 2975 switches Explanation Systems with incompatible software have been detected in the switch stack The stack now attempts to download software from a previously configured location and to install it to make the systems compatible bits hex is the bit representation of the switch number Recommended Action No action is required Error Message IMAGEMGR 6 AUTO_DOWNLOAD_SW chars amp Note This message applies only to Catalyst 3750 and 2975 switches Explanation A line of output from the auto download software process is being displayed chars is a text message reporting the status of the upgrade pr
192. mation about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Message Guide OL 8551 04 37 Chapter3 Message and Recovery Procedures HI AUTOOOS Messages Error Message ACLMGR 3 UNLOADING Unloading chars label dec feature Explanation The ACL manager was unable to fit the complete configuration into the hardware so some features will be applied in software This prevents some or all of the packets ina VLAN from being forwarded in hardware and requires them to be forwarded by the CPU Multicast packets might be dropped entirely instead of being forwarded chars is the direction input or output and dec is the label number Recommended Action Use a simpler configuration Use the same ACLs on multiple interfaces if possible AUTOQOS Messages This section contains the automatic quality of service auto QoS messages Error Message AUTOQOS 3 FEATURE_UNINITIALIZED Feature not initialized in the platform chars S Note This message applies only to Catalyst 3550 switches Explanation The feature did not initialize and is not enabled on any interface chars is the feature name which is auto QoS Recommended Action If this feature does not operate reboot the system by using the reload privileged EXEC command Verify that this feature is supported on your switch by checking th
193. memory chars is a value that is applied by using the route map interface configuration command Recommended Action Use a less complicated configuration that requires less memory Error Message PBR 3 NO_LABEL Cannot allocate label for route map chars amp Note This message applies only to Catalyst 3550 switches Explanation The PBR manager could not allocate a label for this route map This means that the hardware cannot be programmed to implement policy routing There is a limit of 247 labels for policy routing chars is a value that is applied by using applied the route map interface configuration command Recommended Action Use a less complicated configuration that allows label sharing If possible use the same route maps on multiple interfaces Error Message PBR 3 MERGE_FAIL chars ACL merge error dec on route map chars amp Note This message applies only to Catalyst 3550 switches Explanation The PBR manager could not complete the merge of the configured route map into a form suitable for loading into the hardware The most likely cause is specifying an access control list ACL that is too large or too complex for the system to handle The first chars is the module or feature name and the second chars is a value that is applied by using the route map interface configuration command dec is an internal error code Recommended Action Specify a smaller and less complicated configuration
194. mended Action Remove the transceiver If the transceiver is a Cisco device contact your Cisco technical support representative Error Message PHY 4 CHECK_SUM_FAILED SFP EEPROM data check sum failed for SFP interface chars amp Note This message applies only to Catalyst 3750 3560 2975 2970 and 2960 switches Explanation The SFP module was identified as a Cisco SFP module but the system cannot read the vendor data information to verify whether it is correct chars is the interface in which the SFP module is installed Recommended Action Remove and then reinsert the SFP module If it fails again with the same error message the SFP module might be defective Error Message PHY 4 EXCESSIVE_ERRORS Excessive FCS data or idle word errors found on interface chars amp Note This message applies only to Catalyst 3750 3560 2975 2970 and 2960 switches Explanation The system detected excessive frame check sequence FCS data word or idle word errors on the specified interface chars is the interface Recommended Action Enter the show interface privileged EXEC command on the specified interface and check for cyclic redundancy check CRC and other input errors If errors are excessive enter the shutdown interface configuration command and then the no shutdown interface configuration command to reset the interface OL 8551 04 Catalyst 3750 3560 3550 2975 2970 and 2960 Switc
195. message captures all messages when the rate of incoming packets exceeds the dynamic ARP inspection logging rate dec is the number of invalid ARP packets and time of day is the time of day Recommended Action No action is required OL 8551 04 Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Message Guide E Chapter3 Message and Recovery Procedures WE SW_MACAUTH Messages Error Message SW_DAI 6 ACL_PERMIT dec ARPs chars on chars vlan dec enet chars enet chars time of day amp Note This message applies only to Catalyst 3750 and 3560 switches Explanation The switch has received ARP packets that are permitted as a result of an ACL match The first dec is the number of valid ARP packets The first chars is either Req request or Res response and the second chars is the short name of the ingress interface The second dec is the ingress VLAN ID enet chars enet chars time of day is the MAC address of the sender the IP address of the sender the MAC address of the target the IP address of the target and the time of day Recommended Action No action is required Error Message SW_DAI 6 DHCP_SNOOPING_PERMIT dec ARPs chars on chars vlan dec enet chars enet chars time of day amp Note This message applies only to Catalyst 3750 and 3560 switches Explanation The switch has received ARP packets that have been permit
196. milar reported problems If you still require assistance open a case with the TAC or contact your Cisco technical support representative and provide the representative with the gathered information For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 T Error Message TCAMMGR 3 MOV failed S Note This message applies only to Catalyst 3750 3560 2975 2970 and 2960 switches ERROR cam entry move from index int to index int Explanation Moving a CAM entry from one index to another failed int is the index value Recommended Action Copy the message exactly as it appears on the console or in the system log Research and attempt to resolve the error by using the Output Interpreter Use the Bug Toolkit to look for similar reported problems If you still require assistance open a case with the TAC or contact your Cisco technical support representative and provide the representative with the gathered information For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 Error Message TCAMMGR 3 REGION_ERROR cam region dec is invalid amp Note This message applies only to Catalyst 3750 3560 2975 2970 and 2960 switches Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Message Guide Eag OL 8551 04 _ Chapter
197. mp Note This message applies only to Catalyst 3550 switches Explanation The PBR manager was unable to install the complete route map in the hardware so this will have to be applied in software The packets must be forwarded by the CPU chars is a value that is applied by using the route map interface configuration command Recommended Action Reconfigure the route map to use a simpler configuration If possible use the same route map on multiple interfaces Error Message PBR 4 RETRY_INSTALL Route map chars installed in hardware upon retry S Note This message applies only to Catalyst 3550 switches Explanation The PBR manager was able to fit the complete configuration into the hardware One or more route maps had previously not been loaded because of lack of space chars is a value that is applied by using the route map interface configuration command Recommended Action No action is required Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Message Guide e376 i OL 8551 04 _ Chapter 3 Message and Recovery Procedures PHY Messages W PHY Messages This section contains the PHY messages Error Message PHY 4 BADTRANSCEIVER An inappropriate transceiver has been inserted in interface chars amp Note This message applies only to Catalyst 3750 3560 2975 2970 and 2960 switches Explanation A transceiver that should not be used is in the specified interface Recom
198. mp Note This message applies only to Catalyst 3750 3560 2975 2970 and 2960 switches Explanation The VLAN membership policy server VMPS has specified a VLAN name that is unknown to the switch chars is the VLAN name Recommended Action Ensure that the VLAN exists on the switch Verify the VMPS configuration by entering the show vmps privileged EXEC command WCCP Messages This section contains Web Cache Communication Protocol WCCP messages Error Message WCCP 5 CACHEFOUND Web Cache IP_address acquired Note This message applies only to Catalyst 3750 and 3560 switches Explanation The switch has acquired the specified web cache IP_address is the web cache IP address Recommended Action No action is required Error Message WCCP 1 CACHELOST Web Cache IP_address lost Note This message applies only to Catalyst 3750 and 3560 switches Explanation The switch has lost contact with the specified web cache IP_address is the web cache IP address Recommended Action Verify the operation of the web cache by entering the show ip wecp web cache privileged EXEC command WRLSCNTR Messages This section contains wireless controller messages These messages apply only to the Catalyst 3750 Integrated Wireless LAN Controller switch Error Message WRLSCNTR 3 INIT_ERR Initialization failed chars S Note This message applies only to Catalyst 3750 switches Catalyst 3750 3560 3550 2
199. mst pre standard interface configuration command on all the interfaces to which other switches running Cisco s prestandard MST version are connected We recommend that you migrate all the switches in the network to the IEEE MST standard version Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Message Guide En OL 8551 04 _ Chapter 3 Message and Recovery Procedures SPANTREE Messages W Error Message SPANTREE 4 PORT_NOT_FORWARDING chars chars chars chars Explanation This message appears when a port not forwarding alarm is set or cleared The first chars is the mode for example assert or clear and the second chars is the severity for example minor The third chars is the interface name and the fourth chars is the alarm string for example port not forwarding Recommended Action Copy the message exactly as it appears on the console or in the system log Research and attempt to resolve the error by using the Output Interpreter Use the Bug Toolkit to look for similar reported problems If you still require assistance open a case with the TAC or contact your Cisco technical support representative and provide the representative with the gathered information For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 Error Message SPANTREE 5 EXTENDED_SYSID Extended SysId chars for type chars Expla
200. n No action is required Error Message SW_DAI 4 INVALID_ARP dec Invalid ARPs chars on chars vlan dec enet chars enet chars time of day amp Note This message applies only to Catalyst 3750 and 3560 switches Explanation The switch has received ARP packets considered invalid by ARP inspection The packets do not pass one or more validation checks of the source or destination MAC address or the IP address The first dec is the number of invalid ARP packets The first chars is either Req request Res response or Invalid Opcode The second chars is the short name of the ingress E Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Message Guide OL 8551 04 _ Chapter 3 Message and Recovery Procedures SW_DAI Messages _ interface The second dec is the ingress VLAN ID enet chars enet chars time of day is the MAC address of the sender the IP address of the sender the MAC address of the target the IP address of the target and the time of day Recommended Action No action is required Error Message SW_DAI 4 PACKET_BURST_RATE_EXCEEDED dec packets received in dec seconds on chars amp Note This message applies only to Catalyst 3750 and 3560 switches Explanation The switch has received the given number of ARP packets in the specified burst interval The interface is in the error disabled state when the switch receives pack
201. n or misbehavior If configured a recovery will be attempted after the configured retry time default time is 5 minutes The first chars is the error and the second chars is the port Recommended Action Copy the message exactly as it appears on the console or in the system log Research and attempt to resolve the error using the Output Interpreter Use the Bug Toolkit to look for similar reported problems If you still require assistance open a case with the TA C or contact your Cisco technical support representative and provide the representative with the gathered information For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 ErrorMessage PM 4 ERR_RECOVER Attempting to recover from chars err disable state on chars Explanation The port manager is attempting to bring the interface up after taking it down to the error disabled state The first chars is the error and the second chars is the affected interface Recommended Action Copy the message exactly as it appears on the console or in the system log Research and attempt to resolve the error by using the Output Interpreter Enter the show tech support user EXEC command to gather data that might help identify the nature of the error Use the Bug Toolkit to look for similar reported problems If you still require assistance open a case with the TAC or contact your Cisco technical support
202. n the stack are running the latest software amp Note This message applies only to Catalyst 3550 switches Explanation No acknowledgement for the loop detection request is received from one of the links on a GigaStack GBIC module Either the neighboring switch does not support the GigaStack GBIC loop breaking algorithm or the link between the two GigaStack GBIC modules is broken Under this condition a GigaStack loop topology is not automatically detected and the connectivity between switches in the stack can be lost dec is the link number and chars is the slot number Recommended Action If a loop topology is used with the GigaStack GBIC module ensure that the latest software is running on all switches in the stack Check the GigaStack GBIC modules involved to ensure that they are functioning Error Message GIGASTACK 3 INIT_FAILURE GigaStack GBIC in chars initialization failed amp Note This message applies only to Catalyst 3550 switches Explanation The GigaStack GBIC module failed power on self test POST chars is the interface name Recommended Action Remove the GigaStack GBIC module and re insert it into the GBIC module slot Error Message GIGASTACK 6 LOOP_BROKEN Link loss is detected in the GigaStack loop Link 2 of the GigaStack GBIC in chars is re enabled amp Note This message applies only to Catalyst 3550 switches Explanation The loop formed by GigaStack GBI
203. name and the second chars describes the details of the unsuitable configuration Recommended Action Reconfigure the port remove the unsuitable configuration ENVIRONMENT Messages This section contains the Environment messages Error Message ENVIRONMENT 2 FAN_FAULT System Fault FAN FAULT is detected S Note This message applies only to Catalyst 3550 switches Explanation An internal fan fault is detected Recommended Action Check the switch for a fan failure or use the show env privileged EXEC command to check if one or more fans on the switch have failed Replace the switch at your convenience Error Message ENVIRONMENT 2 OVER_TEMP System Fault OVER TEMPERATURE condition is detected S Note This message applies only to Catalyst 3550 switches OL 8551 04 Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Message Guide Chapter3 Message and Recovery Procedures Mi ETHCNTR Messages Explanation An overtemperature condition is detected Recommended Action Use the show envy privileged EXEC command to check if an overtemperature condition exists If an overtemperature condition does exist place the switch in an environment that is within 32 to 113 F 0 to 45 C and make sure that the fan intake and exhaust areas are clear D Note If a multiple fan failure is causing the switch to overheat replace the switch ETHCNTR Messages This section
204. nation The extended system ID feature is either enabled or disabled for the given type of spanning tree If enabled the spanning tree instance identifier is stored in the lower portion of the bridge ID priority field and limits the allowed values for the bridge priority from 0 to 61440 in increments of 4096 If disabled the bridge ID priority field consists only of the configured priority but some spanning tree features might not be available on a given platform for example support for 4096 VLANs On some platforms this feature might be mandatory The first chars is the extended system ID state enable or disable and the second chars is the spanning tree instance Recommended Action No action is required Error Message SPANTREE 5 ROOTCHANGE Root Changed for chars dec New Root Port is chars New Root Mac Address is enet Explanation The root switch changed for a spanning tree instance The first chars and dec is the interface ID for the previous root port the second chars is the interface ID for the new root port and enet is the Ethernet address of the new root port Recommended Action No action is required Error Message SPANTREE 5 TOPOTRAP Topology Change Trap for chars dec Explanation A trap was generated because of a topology change in the network Recommended Action No action is required Error Message SPANTREE 6 PORTADD_ALL_VLANS chars added to all Vlans Explanation The interf
205. nation There are insufficient resources available to create a hardware representation of the ACL A lack of available logical operation units or specialized hardware resources can cause this problem Logical operation units are needed for a TCP flag match or a test other than eq ne gt It or range on TCP UDP or SCTP port numbers Recommended Action Modify the ACL configuration to use fewer resources or rename the ACL with a name or number that alphanumerically precedes the other ACL names or numbers Error Message ACLMGR 2 NOVLB Cannot create memory block for VLAN dec Explanation The ACL manager could not save per VLAN information needed for its correct operation Some per interface features such as access groups or VLAN maps will not be configured correctly dec is the VLAN ID Recommended Action Use a less complicated configuration that requires less memory Error Message ACLMGR 2 NOVMR Cannot create VMR data structures for access list chars Explanation The ACL manager was unable to allocate the value mask result VMR data structures needed to describe an ACL in a form that can be loaded into hardware This error is most likely caused by lack of available memory chars is the access list name Recommended Action Use a less complicated configuration that requires less memory Error Message ACLMGR 3 ACLTCAMFULL Acl Tcam Full Drop packets on Output Acl label dec on chars chars S Note This message applies to
206. nce open a case with the TAC or contact your Cisco technical support representative and provide the representative with the gathered information For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 ErrorMessage IDBMAN 3 INVALIDPORT chars trying to use invalid port number dec Max dec amp Note This message applies only to Catalyst 3750 3560 2975 2970 and 2960 switches Explanation There is an internal error that caused an invalid port number to be used by the software chars is the interface name The first dec is the port number that is invalid and the second dec is the maximum allowed value for a port number Recommended Action Copy the message exactly as it appears on the console or in the system log Research and attempt to resolve the error by using the Output Interpreter Use the Bug Toolkit to look for similar reported problems If you still require assistance open a case with the TAC or contact your Cisco technical support representative and provide the representative with the gathered information For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 Error Message IDBMAN 3 INVALIDVLAN chars trying to use invalid Vlan dec amp Note This message applies only to Catalyst 3750 3560 2975 2970 and 2960 switches
207. nd to gather data that might help identify the nature of the error If you still require assistance open a case with the TAC or contact your Cisco technical support representative and provide the representative with the gathered information For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 Error Message PM 4 UNKNOWN_HOST_ACCESS Invalid Host access value dec is rec eived Explanation The host access table is being accessed with an invalid host access value dec is the value that is received Recommended Action Copy the message exactly as it appears on the console or in the system log Research and attempt to resolve the error by using the Output Interpreter Enter the show tech support user EXEC command to gather data that might help identify the nature of the error Use the Bug Toolkit to look for similar reported problems If you still require assistance open a case Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Message Guide Ea OL 8551 04 _ Chapter 3 Message and Recovery Procedures PORT_SECURITY Messages _ with the TAC or contact your Cisco technical support representative and provide the representative with the gathered information For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 Error Message PM 4 VMPS_CFG
208. nded Action Copy the message exactly as it appears on the console or in the system log Research and attempt to resolve the error by using the Output Interpreter Enter the show running config user EXEC command to gather data that might help identify the nature of the error Use the Bug Toolkit to look for similar reported problems If you still require assistance open a case with the TAC or contact your Cisco technical support representative and provide the representative with the gathered information For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 Error Message QOSMGR 3 RESOURCE_INTERNAL Internal Error in resource allocation amp Note This message applies only to Catalyst 3750 3560 2975 2970 and 2960 switches Explanation An internal software error has occurred Recommended Action Copy the message exactly as it appears on the console or in the system log Research and attempt to resolve the error by using the Output Interpreter Enter the show running config user EXEC command to gather data that might help identify the nature of the error Use the Bug Toolkit to look for similar reported problems If you still require assistance open a case with the TAC or contact your Cisco technical support representative and provide the representative with the gathered information For more information about these online tools and ab
209. nsceiver found in chars wy Note This message applies only to Catalyst 3750 3560 2975 2970 and 2960 switches Explanation The SFP module was identified as a unsupported non Cisco SFP module chars is the unsupported module Recommended Action Copy the message exactly as it appears on the console or in the system log Research and attempt to resolve the error by using the Output Interpreter Use the Bug Toolkit to look for similar reported problems If you still require assistance open a case with the TAC or contact your Cisco technical support representative and provide the representative with the gathered information For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 1 5 PIMSN Messages This section contains the PIMSN messages for the Protocol Independent Multicast PIM snooping feature on Catalyst 3750 and 3560 switches ErrorMessage PIMSN 6 IGMPSN_GLOBAL PIM Snooping global runtime mode chars due to IGMP Snooping chars amp Note This message applies only to Catalyst 3750 and 3560 switches Explanation IGMP snooping must be enabled for PIM snooping to run When IGMP snooping is disabled PIM snooping is disabled When IGMP snooping is re enabled PIM snooping is re enabled The first chars is the PIM snooping mode and the second chars is the IGMP snooping mode Recommended Action No action is required E
210. nterpreter Enter the show tech support user EXEC command to gather data that might help identify the nature of the error Use the Bug Toolkit to look for similar reported problems If you still require assistance open a case with the TAC or contact your Cisco technical support representative and provide the representative with the gathered information For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 OL 8551 04 Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Message Guide Chapter3 Message and Recovery Procedures MPM Messages Error Message PM 4 BAD_PORT_COOKIE an invalid port cookie was detected Explanation The port manager detected an invalid request Recommended Action Copy the message exactly as it appears on the console or in the system log Research and attempt to resolve the error by using the Output Interpreter Enter the show tech support user EXEC command to gather data that might help identify the nature of the error Use the Bug Toolkit to look for similar reported problems If you still require assistance open a case with the TAC or contact your Cisco technical support representative and provide the representative with the gathered information For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 Error Message PM 4 BAD_PO
211. o resolve the error by using the Output Interpreter Use the Bug Toolkit to look for similar reported problems If you still require assistance open a case with the TAC or contact your Cisco technical support representative and provide the representative with the gathered information For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 OL 8551 04 Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Message Guide Chapter3 Message and Recovery Procedures Hi CFGMGR Messages Error Message BSPATCH 3 FAILED Failed to install Boot Loader patch chars amp Note This message apply only to Catalyst 3750 3560 and 2970 switches Explanation The switch failed to apply a boot loader patch chars is the SDRAM refresh timer register setting Recommended Action Copy the message exactly as it appears on the console or in the system log Research and attempt to resolve the error by using the Output Interpreter Use the Bug Toolkit to look for similar reported problems If you still require assistance open a case with the TAC or contact your Cisco technical support representative and provide the representative with the gathered information For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 CFGMGR Messages This section contains t
212. ocess Recommended Action No action is required IP_DEVICE_TRACKING_HA Messages This section contains the IP Device Tracking High Availability HA message Error Message IP_DEVICE_TRACKING_HA 4 ENTRY_OUT_OF_SYNC Host mac address enet ip address IP_address interface chars Explanation The IP device tracking table has detected an inconsistency between active and standby for this host enet is the host MAC address IP_address is the host IP address and chars is the interface Recommended Action No action is required Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Message Guide 370 By OL 8551 04 _ Chapter 3 Message and Recovery Procedures L2TM Messages W L2TM Messages This section contains the Layer 2 forwarding manager messages This software module controls the part of the hardware that performs MAC address based forwarding and learning A ternary content addressable memory TCAM device implements the forwarding table Error Message L2TM 3 ACCESS_ ERR TCAM access failed while chars amp Note This message applies only to Catalyst 3550 switches Explanation A failure occurred while reading from or writing to the TCAM chars describes the part of the TCAM and the operation that failed Recommended Action Find out more about the error by using the show tech support privileged EXEC command and by copying the error message exactly as it appears on the
213. odule chars is the name of the interface in which the unknown module is installed and hex is the module type value returned by the module Recommended Action If the GBIC module fails to become operational carefully remove and re insert it in the slot If it continues to fail after re insertion it might be defective or incompatible with the switch Error Message GBIC 6 SERDES_SERIAL_INV_DATA Unrecognizable GBIC found in chars serial data hex amp Note This message applies only to Catalyst 3550 switches Explanation The GBIC module presented data to the system that did not correctly identify the type of the GBIC module The switch will treat it as a generic GBIC module chars is the name of the interface where the unrecognizable module is found and hex is the data value returned by the module Recommended Action If the GBIC module fails to become operational carefully remove and re insert it in the slot If it continues to fail after re insertion it might be defective or incompatible with the switch GBIC_SECURITY Messages This section contains the Cisco Gigabit Interface Converter GBIC and small form factor pluggable SFP module security messages The GBIC and SFP modules have a serial EEPROM that contains the serial number security code and cyclic redundancy check CRC When the module is inserted into the switch the software reads the EEPROM to recompute the security code and CRC The software gene
214. of day This message applies only to Catalyst 3750 and 3560 switches Explanation The switch has received ARP packets considered invalid by ARP inspection The packets are erroneous and their presence shows that administratively denied packets were seen in the network This log message appears when packets have been denied by ACLs either explicitly or implicitly with static ACL configuration These packets show attempted man in the middle attacks in the network The first dec is the number of invalid ARP packets The first chars is either Req request or Res response and the second chars is the short name of the ingress interface OL 8551 04 Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Message Guide Chapter3 Message and Recovery Procedures E sw DAI Messages The second dec is the ingress VLAN ID enet chars enet chars time of day is the MAC address of the sender the IP address of the sender the MAC address of the target the IP address of the target and the time of day Recommended Action No action is required Error Message SW_DAI 4 DHCP_SNOOPING_DENY dec Invalid ARPs chars on chars vlan dec enet chars enet chars time of day amp Note This message applies only to Catalyst 3750 and 3560 switches Explanation The switch has received ARP packets considered invalid by ARP inspection The packets are erroneous and their presence might s
215. olicy map This is a hardware limitation chars is the policy map name Recommended Action Configure only the supported actions of set trust and police when in policy map class configuration mode Error Message QOSMGR 4 CLASS_NOT_SUPPORTED Classification is not supported in classmap chars amp Note This message applies only to Catalyst 3750 3560 2975 2970 and 2960 switches Explanation An unsupported match class map configuration command was configured in a policy map and attached to an egress interface or more than one match class map command was configured This is a hardware limitation chars is the class map name Recommended Action Reconfigure the class map or the policy map Use only the match ip dscp dscp list class map configuration command in a policy map that is attached to an egress interface Only one match per class map is supported Error Message QOSMGR 4 COMMAND_FAILURE Execution of chars command failed amp Note This message applies only to Catalyst 3750 3560 2975 2970 and 2960 switches Explanation The command to configure a QoS setting failed This is possibly due to lack of hardware resources chars is the description of the command Recommended Action Check if any other messages indicate resource failure If other messages indicate that the hardware resources are exceeded retry the command with a smaller configuration Find out more about the error by using the show tech
216. ommended Action No action is required Error Message STACKMGR 4 MASTER_ELECTED Switch dec has been elected as MASTER of the stack amp Note This message applies only to Catalyst 3750 and 2975 switches Explanation The specified switch has been elected stack master dec is the switch number of the elected stack master Recommended Action No action is required Error Message STACKMGR 4 STACK_LINK_CHANGE Stack Port chars Switch dec has changed to state chars amp Note This message applies only to Catalyst 3750 and 2975 switches E Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Message Guide OL 8551 04 Chapter3 Message and Recovery Procedures STACKMGR Messages W Explanation The specified stack port status has changed state to up or down The first chars is the stack port 1 or 2 dec is the switch number and the second chars is the new state up or down Recommended Action No action is required Error Message STACKMGR 4 SWITCH_ADDED Switch dec has been ADDED to the stack amp Note This message applies only to Catalyst 3750 and 2975 switches Explanation The specified stack member switch has been added to the stack dec is the switch number Recommended Action No action is required Error Message STACKMGR 4 SWITCH_ADDED_SDM Switch dec has been ADDED to the stack SDM_MISMATCH amp Note This message applies only to
217. on The powered device is drawing more power than the maximum powered configured on the interface chars is the interface and dec is the maximum configured power Recommended Action Ensure that the correct power is budgeted for this interface based on the powered device electrical specifications or ratings Otherwise you might risk overloading the switch We recommend that you change the cutoff power value if needed Error Message ILPOWER 5 CLR_OVERDRAWN Interface chars is NOT overdrawing power it is consuming dec milliwatts where as maximum configured value is dec milliwatts amp Note This message applies only to Catalyst 3550 switches Explanation The device connected to the Power over Ethernet PoE interface is consuming more power than the maximum power allocation chars is the interface The first dec is the power being consumed and the second dec is the maximum allocated power value Recommended Action No action is required Error Message ILPOWER 5 CONTROLLER_OVERDRAWN Interface chars is NOT overdrawing power it is consuming dec milliwatts where as maximum configured value is dec milliwatts amp Note This message applies only to Catalyst 3750 3560 and 3550 switches Explanation The device connected to the Power over Ethernet PoE interface is consuming more power than the maximum power allocation chars is the interface The first dec is the power being consumed and the
218. only the stack master can write to the startup configuration file Recommended Action No action is required Error Message CFGMGR 5 UNABLE_TO_USE_PROVISIONED_CFG Switch dec will receive the default configuration amp Note This message applies only to Catalyst 3750 and 2975 switches OL 8551 04 Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Message Guide Chapter3 Message and Recovery Procedures Hi CFGMGR Messages Explanation The switch type of the specified switch does not match the provisioned configuration for its switch number therefore the default configuration is applied to this switch dec is the stack member number Recommended Action No action is required Error Message CFGMGR 6 APPLYING_RUNNING_CFG as new master amp Note This message applies only to Catalyst 3750 and 2975 switches Explanation A new stack master is applying the backed up running configuration Recommended Action No action is required Error Message CFGMGR 6 SPURIOUS_MEMBER_ADD CFG MGR Recvd Spurious New Member Notification int amp Note This message applies only to Catalyst 3750 and 2975 switches Explanation The configuration manager received a notification about adding a stack member switch that already exists in the stack int is the switch number Recommended Action If this message recurs copy it exactly as it appears on the console or in the system log Research
219. or by using the show tech support privileged EXEC command and by copying the error message exactly as it appears on the console or system log and entering it in the Output Interpreter tool Use the Bug Toolkit to look for similar reported problems For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 Error Message SW_VLAN 6 VTP_DOMAIN_NAME_CHG VTP domain name changed to chars Explanation The VLAN Trunking Protocol VTP domain name was changed through the configuration to the name specified in the message chars is the changed domain name Recommended Action No action is required Error Message SW_VLAN 6 OLD_CONFIG_FILE_READ Old version dec VLAN configuration file detected and read OK Version dec files will be written in the future Explanation The VLAN software detected an old version of the VLAN configuration file format It interpreted the file without a problem but it will create files using the new format in the future The first dec is the old version number and the second dec is the new version number Recommended Action No action is required Error Message SW_VLAN 6 VLAN_DAT_CACHE_EXISTS Unexpected vlan dat cache exists Removing the cache and continuing the sync with new set Explanation This message rarely appears and does not affect switch functionality Recommended Action No action is required Er
220. or similar reported problems If you still require assistance open a case with the TAC or contact your Cisco technical support representative and provide the representative with the gathered information For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 Error Message EC 5 BUNDLE Interface chars joined port channel chars Explanation The listed interface joined the specified EtherChannel The first chars is the physical interface and the second chars is the EtherChannel interface Recommended Action No action is required Error Message EC 5 CANNOT_ALLOCATE_AGGREGATOR Aggregator limit reached cannot allocate aggregator for group dec amp Note This message applies only to Catalyst 3750 3560 2975 2970 and 2960 switches Explanation A new aggregator cannot be allocated in the group dec is the affected group Recommended Action Change the port attributes of the ports in the group so that they match and join the same aggregator Error Message EC 5 CANNOT_BUNDLE1 Port channel chars is down port chars will remain stand alone Explanation The aggregation port is down The port remains standalone until the aggregation port is up The first chars is the EtherChannel The second chars is the port number Recommended Action Ensure that the other ports in the bundle have the same configuration Catalyst 3750
221. or similar reported problems If you still require assistance open a case with the TAC or contact your Cisco technical support representative and provide the representative with the gathered information For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 ErrorMessage SPANTREE 2 RECV_PVID_ERR Received BPDU with inconsistent peer vlan id dec on chars chars Explanation The listed interface received an SSTP BPDU that is tagged with a VLAN ID that does not match the VLAN ID on which the BPDU was received This occurs when the native VLAN is not consistently configured on both ends of an IEEE 802 1Q trunk dec is the VLAN ID the first chars is the port and the second chars is the VLAN Recommended Action Verify that the configurations of the native VLAN ID is consistent on the interfaces on each end of the IEEE 802 1Q trunk connection When the configurations are consistent spanning tree automatically unblocks the interfaces E Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Message Guide OL 8551 04 _ Chapter 3 Message and Recovery Procedures SPANTREE Messages W Error Message SPANTREE 2 ROOTGUARD_BLOCK Root guard blocking port chars on chars Explanation On the listed interface a BPDU was received that advertises a superior spanning tree root bridge lower bridge ID lower path cost and so forth
222. our switch to use either VRF or WCCP MAC_LIMIT Messages This section contains the MAC_LIMIT messages which describe the entries in the MAC address table Error Message MAC_LIMIT 4 DROP Vlan dec with Configured limit dec has currently dec Entries S Note This message applies only to Catalyst 3750 3560 2975 2970 and 2960 switches Explanation The number of MAC address table entries for a VLAN is less than or equal to the maximum number allowed The first dec is the VLAN ID the second dec is the maximum number of MAC address entries and the third dec is the number of entries in the MAC address table Recommended Action Your system administrator configures an action Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Message Guide e372 By OL 8551 04 Chapter3 Message and Recovery Procedures MAC_MOVE Messages Wi Error Message MAC_LIMIT 4 ENFORCE Enforcing limit on Vlan dec with Configured limit dec amp Note This message applies only to Catalyst 3750 3560 2975 2970 and 2960 switches Explanation The number of MAC address entries for the VLAN exceeds the maximum number allowed and the configured action is to limit the number of entries to the maximum allowed The first dec is the VLAN ID and the second dec is the maximum number of MAC address entries Recommended Action Your system administrator configures an action Error Message MA
223. out contacting Cisco see the Error Message Traceback Reports section on page 2 7 Error Message QOSMGR 3 VMRSEQ_INVALID Internal Error Invalid VMR sequence amp Note This message applies only to Catalyst 3750 3560 2975 2970 and 2960 switches Explanation An internal software error has occurred Recommended Action Copy the message exactly as it appears on the console or in the system log Research and attempt to resolve the error by using the Output Interpreter Enter the show running config user EXEC command to gather data that might help identify the nature of the error Use the Bug Toolkit to look for similar reported problems If you still require assistance open a case with the TAC or contact your Cisco technical support representative and provide the representative with the gathered information For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 E Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Message Guide OL 8551 04 _ Chapter 3 Message and Recovery Procedures QOSMGR Messages W Error Message QOSMGR 4 ACTION_NOT_SUPPORTED Action is not supported in policymap chars wy Note This message applies only to Catalyst 3750 3560 2975 2970 and 2960 switches Explanation An action other than the set trust and police policy map class configuration commands was configured in a p
224. page 2 7 Error Message IDBMAN 3 VLANNOTSET chars Vlan dec not set since it already has Vlan dec Note This message applies only to Catalyst 3750 3560 2975 2970 and 2960 switches Explanation An interface VLAN was not set to the requested value because of an internal error chars is the interface name The first dec is the recently configured VLAN ID and the second dec is the currently assigned VLAN ID Recommended Action Copy the message exactly as it appears on the console or in the system log Research and attempt to resolve the error by using the Output Interpreter Use the Bug Toolkit to look for similar reported problems If you still require assistance open a case with the TAC or contact your Cisco technical support representative and provide the representative with the gathered information For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 OL 8551 04 _ Chapter 3 Message and Recovery Procedures IGMP_QUERIER Messages W Error Message IDBMAN 4 ACTIVEPORTSINAGGPORT chars dec dec has dec active ports but is being removed amp Note This message applies only to Catalyst 3750 3560 2975 2970 and 2960 switches Explanation An internal error removed an aggregate port that has active ports chars is the port channel name and the dec dec are the slot and port number slo
225. perform the SPAN operation Explanation The system was unable to perform a SPAN operation because of a lack of memory Recommended Action Reduce other system activity to ease the memory demands Error Message SPAN 3 UNKN_ERR An internal error occurred during a SPAN operation Explanation SPAN detected an error in its internal operation Recommended Action The error might be transient Try the SPAN operation again If a second attempt also fails reload the switch by using the reload privileged EXEC command to complete the operation ErrorMessage SPAN 3 UNKN_ERR_PORT An internal error occurred when configuring SPAN on port chars Explanation SPAN detected an error in its internal operation chars is the interface Recommended Action The error might be transient Try the SPAN operation again If the second attempt also fails reload the switch by using the reload privileged EXEC command to complete the operation Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Message Guide Eag OL 8551 04 _ Chapter 3 Message and Recovery Procedures SPANTREE Messages W SPANTREE Messages This section contains the spanning tree messages Error Message SPANTREE 2 BLOCK_BPDUGUARD Received BPDU on port chars with BPDU Guard enabled Disabling port Explanation A bridge protocol data unit BPDU was received on an interface that has the spanning tree BPDU guard feature enabled As a result the interface was a
226. pplies only to Catalyst 3750 and 2975 switches Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Message Guide OL 8551 04 TEHA Chapter3 Message and Recovery Procedures His STACKMGR Messages Explanation This switch could not get the device record for some or all other switches in the stack Recommended Action Find out more about the error by using the show tech support privileged EXEC command and by copying the error message exactly as it appears on the console or system log and entering it in the Output Interpreter tool Use the Bug Toolkit to look for similar reported problems For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 Error Message STACKMGR 3 MSG_FAIL Failed to retrieve stack message from port asic dec in direction dec amp Note This message applies only to Catalyst 3750 and 2975 switches Explanation The stack manager module failed to retrieve stack messages The first dec is the ASIC ID and the second dec is the direction Recommended Action No action is required Error Message STACKMGR 3 NORECORD Switch removed event for switch dec with no switch record amp Note This message applies only to Catalyst 3750 and 2975 switches Explanation The stack manager received a switch removed event for which there is no switch record dec is the switch number Rec
227. pt to resolve the error by using the Output Interpreter Use the Bug Toolkit to look for similar reported problems If you still require assistance open a case with the TAC or contact your Cisco technical support representative and provide the representative with the gathered information For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 Error Message PHY 4 UNSUPPORTED_SFP_CARRIER Unsupported SFP carrier module found in chars Explanation The small form factor pluggable SFP carrier module was identified as an unsupported non Cisco SFP carrier module chars is the unsupported module Recommended Action Copy the message exactly as it appears on the console or in the system log Research and attempt to resolve the error using the Output Interpreter Use the Bug Toolkit to look for similar reported problems If you still require assistance open a case with the TA C or contact your Cisco technical support representative and provide the representative with the gathered information For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 60 3550 2975 2970 and 2960 Switch System Message Guide E Catalyst 3750 351 OL 8551 04 _ Chapter 3 Message and Recovery Procedures PIMSN Messages W Error Message PHY 4 UNSUPPORTED_TRANSCEIVER Unsupported tra
228. pter3 Message and Recovery Procedures E DOT10_TUNNELLING Messages Error Message DHCP_SNOOPING_CAT3550 3 UNEXPECTED_EVENT Process received unknown event major hex minor hex amp Note This message applies to only Catalyst 3550 switches Explanation A process received an event it was unable to handle Recommended Action Find out more about the error by using the show tech support privileged EXEC command and by copying the error message exactly as it appears on the console or system log and entering it in the Output Interpreter tool Use the Bug Toolkit to look for similar reported problems For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 for more information DOT10_TUNNELLING Messages This section contains the IEEE 802 1Q tunneling message An incorrect maximum transmission unit MTU setting causes these message Error Message DOT1Q_TUNNELLING 4 MTU_WARNING System MTU of dec might be insufficient for 802 10 tunnelling 802 10 tunnelling requires system MTU size of dec to handle maximum siz thernet frames amp Note This message applies only to Catalyst 3550 switches Explanation The switch MTU setting might not be sufficient for IEEE 802 1Q tunneling The MTU needs to include the 4 byte overhead associated with the additional IEEE 802 1Q tag The first dec is the current system MTU setting
229. pting to merge internally required elements with the configured access maps The first chars is the access map name the second chars is the direction in which the map was applied input or output and dec is the label number Recommended Action Reduce other system activity to ease the memory demands Error Message FM 3 CONFLICT chars chars conflicts with chars amp Note This message applies only to Catalyst 3550 switches Explanation Port access lists PACLs cannot be applied when input router access lists VLAN maps or IP multicast boundaries have been applied and the reverse chars are the names of the conflicting features Recommended Action Remove the conflicting feature or features and apply the configuration again Error Message FM 3 GOTLABEL Got label for chars amp Note This message applies only to Catalyst 3550 switches Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Message Guide 336 i OL 8551 04 _ Chapter 3 Message and Recovery Procedures FM Messages W Explanation The feature manager is able to allocate a hardware label for the interface The interface needed a label before but no label was available chars is the label Recommended Action No action is required This message pairs with the FM 3 NOLABEL message and means that the previous error condition has rectified itself Error Message FM 3 GOTVLABEL Got label for VLAN dec amp
230. r Message Traceback Reports section on page 2 7 Error Message EXPRESS_SETUP 6 CONFIG_IS_RESET chars Explanation The configuration is reset chars is a text message that clarifies the reset event such aS The configuration is reset and the system will now reboot Recommended Action Copy the message exactly as it appears on the console or in the system log Research and attempt to resolve the error by using the Output Interpreter Use the Bug Toolkit to look for similar reported problems If you still require assistance open a case with the TAC or contact your Cisco technical support representative and provide the representative with the gathered information For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 Error Message EXPRESS_SETUP 6 MODE_ENTERED Explanation The Express Setup mode is active Recommended Action No action is required Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Message Guide OL 8551 04 Chapter3 Message and Recovery Procedures FM Messages W Error Message EXPRESS_SETUP 6 MODE_EXITED Explanation The Express Setup mode is no longer active Recommended Action No action is required FM Messages This section contains the feature manager messages The feature manager software module manages access control lists ACLs Most messages in this section
231. r upgrade the switch software to a Cisco IOS release when the GRE feature is needed If the ip cef accounting command is configured remove it by using the no ip cef accounting global configuration command Note Cisco IOS Release12 2 25 SEB2 does not support the ip cef accounting command E Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Message Guide OL 8551 04 Chapter3 Message and Recovery Procedures PLATFORM_HPLM Messages _ PLATFORM_HPLM Messages This section has the platform pseudo label manager messages ErrorMessage PLATFORM_HPLM 3 ERROR Failed Alloc for action record label move from dec to dec amp Note This message applies only to Catalyst 3750 and 3560 switches Explanation An internal resource allocation error occurred during the label compaction process The first dec is the previous label and the second dec is the new label Recommended Action Copy the error message exactly as it appears on the console or in the system log call your Cisco technical support representative and provide the representative with the gathered information Error Message PLATFORM_HPLM 6 LABEL_COMPLETE VRF Label compaction complete amp Note This message applies only to Catalyst 3750 and 3560 switches Explanation The VRF label compaction process has successfully completed Recommended Action No action is required Error Message PLATFORM_HPLM 6 LABEL_FAI
232. r take note Notes contain helpful suggestions or references to materials not in this manual Related Publications These documents provide complete information about the switch and are available from this Cisco com site Catalyst 3750 switch http www cisco com en US products hw switches ps5023 tsd_products_support_series_home html Catalyst 3560 switch http www cisco com en US products hw switches ps5528 tsd_products_support_series_home html Catalyst 3550 switch http www cisco com en US products hw switches ps646 tsd_products_support_series_home html Catalyst 2975 switch http www cisco com en US products ps 1008 1 tsd_products_support_series_home html Catalyst 2970 switch http www cisco com en US products hw switches ps5206 tsd_products_support_series_home html Catalyst 2960 switch http www cisco com en US products ps6406 tsd_products_support_series_home html S Note Before installing configuring or upgrading the switch see these documents e For initial configuration information see the Using Express Setup chapter in the getting started guide or the Configuring the Switch with the CLI Based Setup Program appendix in the hardware installation guide e For device manager requirements see the System Requirements section in the release notes not orderable but available on Cisco com e For Network Assistant requirements see the Getting Started with Cisco Network Assistant not orderable b
233. rates an error message if the CRC is invalid or if the recomputed security code does not match the one stored in the EEPROM amp Note The Catalyst 3750 3560 2975 2970 and 2960 switch supports SFP modules and does not support GBIC modules Although the error message text refers to GBIC interfaces and modules the messages from the switch actually refer to the SFP module interfaces and modules Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Message Guide zas By OL 8551 04 Chapter3 Message and Recovery Procedures GBIC_SECURITY Messages _ ErrorMessage GBIC_SECURITY 4 DUPLICATE_SN GBIC interface dec has the same serial number as another GBIC interface S Note This message applies only to Catalyst 3550 switches Explanation The GBIC module was identified as a Cisco GBIC module but its serial number matches that of another interface on the system chars is the interface in which the module is installed Recommended Action Cisco GBIC modules are assigned unique serial numbers Verify that the module was obtained from Cisco or a supported vendor Error Message GBIC_SECURITY 4 EEPROM_CRC_ERR EEPROM checksum error for GBIC in chars amp Note This message applies only to Catalyst 3750 3560 2975 2970 and 2960 switches Explanation The GBIC in the specified port has invalid EEPROM data chars is the port in which the GBIC is inserted Re
234. red information For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 Error Message PLATFORM 3 NO_HARDWARE_RESOURCES Not enough hardware resources Shutting down chars amp Note This message applies only to Catalyst 3750 and 3560 switches Explanation There are too many VLANs and routed ports chars is the short interface name such as Gil 0 1 or the VLAN name such as VLANOO02 Recommended Action Reduce the total number of VLANs and routed ports to be less than 1023 To preserve configurations and connections across reboots save the configuration Error Message PLATFORM 3 PW_REC_HRPC_BAD_LENGTH Received incompatible length dec in set password recovery HRPC message from box dec S Note This message applies only to Catalyst 3750 and 2975 switches Explanation The system received an incompatible length parameter in the set password recovery HRPC message This can be caused by a stack operating with incompatible software versions on different stack members The first dec is the length and the second dec is the switch Recommended Action Make sure that all stack members are running compatible software images If the problem persists find out more about the error by using the show tech support privileged EXEC command and by copying the error message exactly as it appears on the console or system log and entering it
235. rent subnets on the same interface If too many secondary IP addresses are configured on the interface this message is logged and in addition to being notified about packets that cause the generation of an ICMP redirect the CPU is also notified about every packet routed between two different subnets that are both on the interface No ICMP redirects will be sent in error but the CPU usage might increase because of the additional notifications dec is the limit of secondary IP addresses and chars is the specified interface Recommended Action You can use the no ip redirects interface configuration command on the interface named in the message to reduce the CPU load on the system Error Message FM 7 TRANSDEF No augmentation function found for VMR amp Note This message applies only to Catalyst 3550 switches Explanation An internal error occurred An ACL was not correctly interpreted The value mask result VMR is incorrect Recommended Action Find out more about the error by using the show tech support privileged EXEC command and by copying the error message exactly as it appears on the console or system log and entering it in the Output Interpreter tool Use the Bug Toolkit to look for similar reported problems For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 for more information FRNTEND_CTRLR Messages This section contains the f
236. reported problems If you still require assistance open a case with the TAC or contact your Cisco technical support representative and provide the representative with the gathered information For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Message Guide OL 8551 04 _ Chapter 3 Message and Recovery Procedures SW_VLAN Messages _ Error Message SW_VLAN 4 EXT_VLAN_INVALID_DATABASE DATA Extended VLAN manager received bad data of type chars value dec from function chars Explanation Invalid data was received by the extended range VLAN manager from an extended range VLAN configuration database routine The first chars is the data type dec is the number received and the second chars is the function name Recommended Action Copy the message exactly as it appears on the console or in the system log Research and attempt to resolve the error by using the Output Interpreter Enter the show tech support user EXEC command to gather data that might help identify the nature of the error Use the Bug Toolkit to look for similar reported problems If you still require assistance open a case with the TAC or contact your Cisco technical support representative and provide the representative with the gathered information For more information about these online tools
237. representative and provide the representative with the gathered information For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 OL 8551 04 Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Message Guide Chapter3 Message and Recovery Procedures MPM Messages Error Message PM 4 ERR_RECOVER_VP Attempting to recover from chars err disable state on chars vlan dec Explanation The port manager is attempting to bring up the virtual port after taking it down to the error disabled state The first chars is the error the second chars is the virtual port and dec is the VLAN ID Recommended Action Copy the message exactly as it appears on the console or in the system log Research and attempt to resolve the error using the Output Interpreter Use the Bug Toolkit to look for similar reported problems If you still require assistance open a case with the TA C or contact your Cisco technical support representative and provide the representative with the gathered information For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 Error Message PM 4 EXT_VLAN_INUSE VLAN dec currently in use by chars Explanation The port manager failed to allocate the VLAN for external use because the VLAN is being used by another feature dec
238. resentative with the gathered information For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 Error Message HARDWARE 3 INDEX_ERROR Index value dec is invalid amp Note This message applies only to Catalyst 3750 3560 2975 2970 and 2960 switches Explanation The index into the hardware table is out of range dec is the index value Recommended Action Copy the message exactly as it appears on the console or in the system log Research and attempt to resolve the error by using the Output Interpreter Use the Bug Toolkit to look for similar reported problems If you still require assistance open a case with the TAC or contact your Cisco technical support representative and provide the representative with the gathered information For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 Error Message HARDWARE 3 INTRNUM_ERROR Port ASIC Interrupt number dec is invalid amp Note This message applies only to Catalyst 3750 3560 2975 2970 and 2960 switches Explanation The interrupt ID used in a port ASIC is invalid dec is the interrupt number Recommended Action Copy the message exactly as it appears on the console or in the system log Research and attempt to resolve the error by using the Output Interpreter Use the Bug Toolkit to
239. rfaces on each end of the IEEE 802 1Q trunk connection When interface inconsistencies are corrected spanning tree automatically unblocks the interfaces Error Message SPANTREE 2 CHNL_MISCFG Detected loop due to etherchannel misconfiguration of chars chars Note This message applies to Catalyst 3750 3560 2975 2970 and 2960 switches Explanation A misconfiguration of a channel group has been detected For example the ports on one side of the EtherChannel either are not configured to be in the channel or failed to bundle into the channel and the other side has successfully bundled the ports into the EtherChannel The first chars is the port and the second chars is the VLAN Recommended Action Identify the local ports by using the show interfaces status err disabled privileged EXEC command and then check the EtherChannel configuration on the remote device by using the show etherchannel summary privileged EXEC command on the remote device After the configuration is correct enter the shutdown and then no shutdown interface configuration commands on the associated port channel interfaces Error Message SPANTREE 2 LOOPGUARD_BLOCK Loop guard blocking port chars on chars Explanation The spanning tree message age timer has expired because no BPDUs were received from the designated bridge Because this condition could be caused by a unidirectional link failure the interface is put into the blocking state and marked
240. rmal operation chars is the port Recommended Action No action is required Error Message SPANTREE 2 RECV_1Q_ NON_1QTRUNK Received 802 19 BPDU on non 802 10 trunk chars chars Explanation The listed interface on which a Shared Spanning Tree Protocol SSTP BPDU was received was in trunk mode but was not using IEEE 802 1Q encapsulation The first chars is the port and the second chars is the VLAN Recommended Action Verify that the configuration and operational state of the listed interface and that of the interface to which it is connected are in the same mode access or trunk If the mode is trunk verify that both interfaces have the same encapsulation ISL or IEEE 802 10 If the encapsulation types are different use the switchport trunk encapsulation interface configuration command to make them consistent When the encapsulation is consistent spanning tree automatically unblocks the interface Error Message SPANTREE 2 RECV_BAD_TLV Received SSTP BPDU with bad TLV on chars chars Explanation The listed interface received an SSTP BPDU without the VLAN ID tag The BPDU is discarded The first chars is the port and the second chars is the VLAN that received the SSTP BPDU Recommended Action If this message recurs copy the message exactly as it appears on the console or in the system log Research and attempt to resolve the error by using the Output Interpreter Use the Bug Toolkit to look f
241. rocedures FM Messages W Error Message FM 3 NOTOBJECT Invalid object VLAN dec IDB hex used in Feature Manager operation This message applies only to Catalyst 3550 switches Explanation An internal software error has occurred An invalid combination of VLAN and interface descriptor block IDB values was passed to a software routine dec is the VLAN ID and hex is the IDB value Recommended Action Copy the message exactly as it appears on the console or in the system log Research and attempt to resolve the error by using the Output Interpreter Enter the show running config user EXEC command to gather data that might help identify the nature of the error Use the Bug Toolkit to look for similar reported problems If you still require assistance open a case with the TAC or contact your Cisco technical support representative and provide the representative with the gathered information For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 Error Message FM 3 NULLCPU Sending traffic on empty chars label dec to CPU This message applies only to Catalyst 3550 switches Explanation An internal software error occurred chars is the direction input or output and dec is the label number Recommended Action Find out more about the error by using the show tech support privileged EXEC command and by copying the error message
242. ront end controller messages Error Message FRNTEND_CTRLR 1 MGR_TXQ_FULL The front end controller Tx queue reached watermark level wy Note This message applies only to Catalyst 3750 and 2975 switches Explanation There are too many messages in the queue between the front end controller and the switch software Recommended Action Try reloading the switch If this does not resolve the issue this might be a hardware problem Contact the Cisco technical support representative Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Message Guide OL 8551 04 Chapter3 Message and Recovery Procedures GBIC Messages W py Error Message FRNTEND_CTRLR 2 SUB_INACTIVE The front end controller dec is inactive amp Note This message applies only to Catalyst 3750 and 2975 switches Explanation The front end controller that controls the LEDs the PoE features and the fan control features is now inactive on the port controlled by the front end controller This does not affect the traffic on the port dec is the controller number Recommended Action Reset the switch If the problem is not resolved by resetting the switch contact your Cisco technical support representative because there might be a problem with the switch GBIC Messages This section contains Gigabit Interface Converter GBIC module identification and validation messages on Catalyst 3550 switches When a GBIC module is inse
243. ror Message SW_VLAN 6 VTP_DOMAIN_NAME_CHG VTP domain name changed to chars Explanation The VLAN Trunking Protocol VTP domain name was changed through the configuration to the name specified in the message chars is the changed domain name Recommended Action No action is required Error Message SW_VLAN 6 VTP_MODE_CHANGE VLAN manager changing device mode from chars to chars Explanation An automatic VTP mode device change occurred upon receipt of a VLAN configuration database message containing more than a set number of VLANSs The first chars is the previous mode and the second chars is the current mode Recommended Action No action is required Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Message Guide OL 8551 04 _ Chapter 3 Message and Recovery Procedures SWITCH_OQOS_TB Messages This section contains the QoS trusted boundary TB messages SWITCH_OOS TB Messages W Error Message SWITCH_QOS_TB 5 TRUST_DEVICE_DETECTED chars detected on port chars port s configured trust state is now operational amp Note This message applies only to Catalyst 3750 3560 2975 2970 and 2960 switches Explanation A trusted boundary detected a device matching the trusted device setting for the port and has modified the port trust state The first chars is the trusted device and the second chars is the port Recommended Action No action is requi r
244. ror code the first chars is the VTP function and the second chars is the error code description Recommended Action Copy the message exactly as it appears on the console or in the system log Research and attempt to resolve the error by using the Output Interpreter Enter the show tech support user EXEC command to gather data that might help identify the nature of the error Use the Bug Toolkit to look for similar reported problems If you still require assistance open a case with the TAC or contact your Cisco technical support representative and provide the representative with the gathered information For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Message Guide OL 8551 04 _ Chapter 3 Message and Recovery Procedures SW_VLAN Messages _ Error Message SwW_VLAN 4 VTP_INVALID_DATABASE_DATA VLAN manager received bad data of type chars value dec from vtp database function chars Explanation The VLAN manager received invalid data from a VTP configuration database routine The first chars is the data type dec is the inappropriate value that was received and the second chars is the VTP database function Recommended Action Copy the message exactly as it appears on the console or in the system log Research and attempt to resolve the error by using the Output
245. rror Message PIMSN 6 IGMPSN_VLAN PIM Snooping runtime mode on vlan dec chars due to IGMP Snooping chars S Note This message applies only to Catalyst 3750 and 3560 switches Explanation IGMP snooping must be enabled for PIM snooping to run When IGMP snooping is disabled PIM snooping is disabled When IGMP snooping is re enabled PIM snooping is re enabled dec is the VLAN ID the first chars is the PIM snooping mode and the second chars is the IGMP snooping mode Recommended Action No action is required OL 8551 04 Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Message Guide Chapter3 Message and Recovery Procedures E PLATFORM Messages PLATFORM Messages This section contains low level platform specific messages Error Message PLATFORM 1 CRASHED chars amp Note This message applies only to Catalyst 3750 3560 2975 2970 and 2960 switches Explanation The system is attempting to display the failure message from the previous failure chars is the description of the error message Recommended Action Copy the message exactly as it appears on the console or in the system log Research and attempt to resolve the error by using the Output Interpreter Use the Bug Toolkit to look for similar reported problems If you still require assistance open a case with the TAC or contact your Cisco technical support representative and provide the representative with the gathe
246. rror Message Traceback Reports section on page 2 7 E Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Message Guide OL 8551 04 _ Chapter 3 Message and Recovery Procedures FM Messages W ErrorMessage FM 3 LABELERROR Incorrect label to chars vlan label attribute copy callback srclabel dec dstlabel dec amp Note This message applies only to Catalyst 3550 switches Explanation The feature manager attribute copy callback was called with an incorrect source or destination label chars is the direction input or output the first dec is the source label value and the second dec is the destination label value Recommended Action Copy the message exactly as it appears on the console or in the system log Research and attempt to resolve the error by using the Output Interpreter Enter the show running config user EXEC command to gather data that might help identify the nature of the error Use the Bug Toolkit to look for similar reported problems If you still require assistance open a case with the TAC or contact your Cisco technical support representative and provide the representative with the gathered information For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 Error Message FM 3 MAXRECURSION Too many dec levels of recursion while merging chars code dec amp Note Thi
247. rs on chars Inconsistent local vlan Explanation The spanning tree port associated with the listed spanning tree instance and interface will be held in the spanning tree blocking state until the port VLAN ID PVID inconsistency is resolved The listed spanning tree instance is that of the native VLAN ID of the listed interface The first chars is the interface and the second chars is the spanning tree instance Recommended Action Verify that the configuration of the native VLAN ID is consistent on the interfaces on each end of the IEEE 802 1Q trunk connection When corrected spanning tree automatically unblocks the interfaces as appropriate OL 8551 04 Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Message Guide E Chapter3 Message and Recovery Procedures HI SPANTREE Messages ErrorMessage SPANTREE 2 BLOCK_PVID_PEER Blocking chars on chars Inconsistent peer vlan Explanation The spanning tree port associated with the listed spanning tree instance and interface will be held in the spanning tree blocking state until the port VLAN ID PVID inconsistency is resolved The listed spanning tree instance is that of the native VLAN ID of the interface on the peer switch to which the listed interface is connected The first chars is the interface and the second chars is the spanning tree instance Recommended Action Verify that the configuration of the native VLAN ID is consistent on the inte
248. rs on the console or system log and entering it in the Output Interpreter tool Use the Bug Toolkit to look for similar reported problems For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 for more information Error Message QATM 4 TCAM_LOW TCAM resource running low for table chars resource type chars on TCAM number dec amp Note This message applies only to Catalyst 3550 switches Explanation The TCAM resource is running low and might cause system instability The first chars is the TCAM table the second chars is the resource type and dec is the TCAM number Recommended Action Avoid further configurations that might deplete the indicated TCAM resource type that is running low Use the show tcam user EXEC command to display information about the input security access control list ACL the output security ACL the QoS or other regions of the TCAM as shown in the message TCAM table If possible change to a different TCAM allocation by using the sdm prefer global configuration command to configure the template used in the Switch Database Management SDM resource allocation QM Messages This section contains the QoS manager messages An incorrect QoS setting causes these messages Error Message QM 4 ACTION_NOT_SUPPORTED Action is not supported in policy map chars wy Note This message applies only to Catalyst 3550
249. rted into the switch the software reads information from the module that identifies its type and for some types of GBIC modules obtains additional information to validate the compatibility of the module Error Message GBIC_1000BASET 6 GBIC_1000BASET_DEFAULT_CONFIG 1000BASE T GBIC module is detected in chars Speed and duplex will be autonegotiated S Note This message applies only to Catalyst 3550 switches Explanation A 1000BASE T GBIC module is detected in the slot and its speed and duplex are automatically negotiated chars is the slot in which the module is installed Recommended Action No action is required Error Message GBIC_1000BASET 6 GBIC_1000BASET_NO_CONFIG_DUPLEX Configuration ignored 1000 BaseT GBIC modules only support autonegotiation on duplex S Note This message applies only to Catalyst 3550 switches Explanation Autonegotiation was not used The 1OOOBASE T GBIC modules only support autonegotiation on duplex Recommended Action No action is required Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Message Guide T OL 8551 04 a 345 Chapter3 Message and Recovery Procedures HI GBIC Messages Error Message GBIC_1000BASET 6 GBIC_1000BASET_NO_CONFIG_NEGOTIATE Configuration ignored 1000BASE T GBIC modules only support autonegotiation amp Note This message applies only to Catalyst 3550 switches Explanation The disabling
250. s section on page 2 7 OL 8551 04 Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Message Guide E Chapter3 Message and Recovery Procedures Hi TCAMMGR Messages Error Message TCAMMGR 3 HANDLE_ERROR cam handle hex is invalid amp Note This message applies only to Catalyst 3750 3560 2975 2970 and 2960 switches Explanation The CAM handle used by the caller is not valid hex is the handle value Recommended Action Copy the message exactly as it appears on the console or in the system log Research and attempt to resolve the error by using the Output Interpreter Use the Bug Toolkit to look for similar reported problems If you still require assistance open a case with the TAC or contact your Cisco technical support representative and provide the representative with the gathered information For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 Error Message TCAMMGR 3 INDEX_ERROR cam value mask index dec is invalid amp Note This message applies only to Catalyst 3750 3560 2975 2970 and 2960 switches Explanation The CAM index used by the caller is not valid dec is the index value Recommended Action Copy the message exactly as it appears on the console or in the system log Research and attempt to resolve the error by using the Output Interpreter Use the Bug Toolkit to look for si
251. s page 3 80 e PLATFORM_HCEF Messages page 3 82 only Catalyst 3750 and 3560 switches e PLATFORM_HPLM Messages page 3 83 only Catalyst 3750 and 3560 switches e PLATFORM _IPC Messages page 3 84 only Catalyst 3750 and 2975 switches e PLATFORM_IPv6 Message page 3 85 e PLATFORM_PBR Messages page 3 86 only Catalyst 3750 and 3560 switches e PLATFORM_PM Messages page 3 88 e PLATFORM_RPC Messages page 3 89 only Catalyst 3750 and 2975 switches e PLATFORM_SPAN Messages page 3 91 only Catalyst 3750 and 3560 switches e PLATFORM_UCAST Messages page 3 92 only Catalyst 3750 and 3560 switches e PLATFORM_VLAN Messages page 3 95 e PLATFORM_WCCP Messages page 3 96 only Catalyst 3750 and 3560 switches e PM Messages page 3 97 e PORT _SECURITY Messages page 3 105 e QATM Messages page 3 107 only Catalyst 3550 switches e QM Messages page 3 108 only Catalyst 3550 switches e QOSMGR Messages page 3 111 e RMON Messages page 3 117 Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Message Guide P32 E OL 8551 04 Chapter 3 Message and Recovery Procedures ACLMGR Messages W e SDM Messages page 3 118 only Catalyst 3750 and 2975 switches e SPAN Messages page 3 118 e SPANTREE Messages page 3 119 e SPANTREE_FAST Messages page 3 127 e SPANTREE_VLAN_SW Messages page 3 127 e STACKMGR Messages page 3 127 only Catalyst 3750 and 2975 switches e STORM_CONTROL Messages page 3 130 e SUPERVISO
252. s message applies only to Catalyst 3550 switches Explanation The configuration is too complicated for the platform specific ACL merge code to support The most likely cause is too many separate access lists in a single VLAN map or policy map The first dec is the number of levels of recursion chars describes which stage of the merge encountered the problem the stage can be one of these VLAN map Global Input Global Output or QoS Map The second dec is an internal code number of the merge stage that encountered the problem Recommended Action Reduce the number IP or MAC access lists counted separately in any one VLAN or policy map to fewer than the number of levels reported by this log message Error Message FM 3 MERGEFAIL chars ACL merge error dec chars on chars label dec amp Note This message applies only to Catalyst 3550 switches Explanation The feature manager was unable to merge the configured features into a form suitable for loading into the hardware Packets potentially affected by this feature are sent to the CPU for processing The CPU processing needed to uphold the overflowed ACL severely degrades performance The first chars is the ACL type error ip or mac the first dec is the error code the second chars is the message string for the preceding error code the second dec is the label number and the third chars is either input or output Recommended Action Reorganize the AC
253. s table messages See MAC_LIMIT messages MATM messages 3 138 message codes 2 2 message mnemonic code 2 5 messages ACLMGR 3 3 AUTOQOS 3 8 auto QoS 3 8 BACKUP_INTERFACE 3 8 BADTRANSCEIVER 3 9 BSPATCH 3 9 CFGMGR 3 10 CMP 3 13 DHCP 3 14 3 17 DHCP_SNOOPING 3 14 DHCP_SNOOPING_CAT3550_ 3 17 DOT1Q_TUNNELLING 3 18 DOT1X 802 1x 3 18 DTP 3 23 3 25 DWL 3 24 EC 3 25 ENVIRONMENT 3 29 ETHCNTR _ 3 30 EXPRESS_SETUP 3 34 feature manager 3 35 FM 3 35 FRNTEND_CTRLR 3 44 GBIC GigaStack 3 53 identification and validation 3 45 GBIC Catalyst 3550 3 45 GBIC_SECURITY 3 48 GBIC_SECURITY_CRYPT 3 51 GBIC_SECURITY_UNIQUE 3 52 GIGASTACK 3 53 HARDWARE 3 54 HLFM 3 56 IDBMAN 3 58 IEEE 802 1Q tunneling 3 18 IEEE 802 1x 3 18 IGMP querier 3 61 ILPOWER 3 62 IMAGEMGR _ 3 69 IP_DEVICE_TRACKING_HA 3 70 L2TM 3 71 L3TCAM 3 7 1 Layer 2 forwarding manager 3 71 Layer 3 unicast routing manager 3 71 MAC_LIMIT 3 72 OL 8551 04 Index W Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Message Guide Index MAC_MOVE 3 73 MATM 3 138 NETWORK _PORT_SATELLITE 3 73 network port satellite 3 73 PAGP_DUAL_ACTIVE 3 74 PBR 3 75 PHY 3 77 PIMSN 3 79 PLATFORM 3 80 PLATFORM_FBM 3 81 PLATFORM_HPLM _ 3 82 3 83 PLATFORM _IPC 3 84 PLATFORM_PBR _ 3 85 3 86 PLATFORM_PM 3 88 PLATFORM_RPC 3 89 PLATFORM_SPAN _ 3 91 PLATFORM_UCAST _ 3 92 PLATFORM_VLAN 3 95 PLATFORM_WCCP 3 96 PM 3 97 policy based routing 3 75 PORT_SECU
254. sage Traceback Reports section on page 2 7 Error Message QOSMGR 3 MERGE_RES_COUNT Internal Error Invalid count amp Note This message applies only to Catalyst 3750 3560 2975 2970 and 2960 switches Explanation An internal software error has occurred Recommended Action Copy the message exactly as it appears on the console or in the system log Research and attempt to resolve the error by using the Output Interpreter Enter the show running config user EXEC command to gather data that might help identify the nature of the error Use the Bug Toolkit to look for similar reported problems If you still require assistance open a case OL 8551 04 Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Message Guide Chapter3 Message and Recovery Procedures E QOSMGR Messages with the TAC or contact your Cisco technical support representative and provide the representative with the gathered information For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 Error Message QOSMGR 3 NO_POLICER_QOSLABEL Creating port Class Label Failed amp Note This message applies only to Catalyst 3750 3560 2975 2970 and 2960 switches Explanation An internal software error has occurred Recommended Action Copy the message exactly as it appears on the console or in the system log Research and attempt
255. sage applies only to Catalyst 3750 3560 2975 2970 and 2960 switches Explanation The management VLAN has changed dec is the new management VLAN ID Recommended Action No action is required Error Message CMP 5 NBR_UPD_SIZE_TOO_BIG Number of neighbors in neighbor update is int maximum number of neighbors allowed in neighbor update is int Explanation The number of cluster neighbors in the clustering neighbor update packet exceeds the number of neighbors supported by the clustering module The first int is the new number of neighbors and the second int the maximum number of neighbors Recommended Action No action is required Error Message CMP 5 REMOVE The Device is removed from the cluster Cluster Name chars Explanation The device is removed from the cluster chars is the cluster name Recommended Action No action is required DHCP_SNOOPING Messages This section contains the Dynamic Host Configuration Protocol DHCP snooping messages Error Message DHCP_SNOOPING 3 DHCP_SNOOPING_INTERNAL_ERROR DHCP Snooping internal error chars Explanation A software sanity check failed in the DHCP snooping process chars is the error Recommended Action Copy the message exactly as it appears on the console or in the system log Research and attempt to resolve the error by using the Output Interpreter Use the Bug Toolkit to look for similar reported problems If you still require assistance open a
256. second dec is the maximum allocated power value Recommended Action No action is required Error Message ILPOWER 5 DC_DISCONNECT Interface chars DC disconnect amp Note This message applies only to Catalyst 3550 24PWR switches Explanation The DC power has been disconnected Recommended Action No action is required OL 8551 04 _ Chapter 3 Message and Recovery Procedures ILPOWER Messages W Error Message ILPOWER 5 IEEE DISCONNECT Interface chars PD removed amp Note This message applies only to Catalyst 3750 and 3560 switches Explanation The powered device is no longer connected to the switch or that the connected powered device is being powered by an external AC power source The switch is no longer providing power to the port chars is the interface Recommended Action No action is required Error Message ILPOWER 5 ILPOWER_POWER_CDP_SHUT Interface chars inline power shut amp Note This message applies only to Catalyst 3750 3560 and 3550 switches Explanation Inline power is shut down because CDP consumption power on this Power over Ethernet PoE port is greater than the allocation power the hardware interface limit the user configured maximum power or the available power on this switch chars is the interface Recommended Action No action is required Error Message ILPOWER 5 ILPOWER_POWER_DENY Interface chars inline power denied amp
257. ssage exactly as it appears on the console or system log and entering it in the Output Interpreter tool Use the Bug Toolkit to look for similar reported problems For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 Error Message GBIC_SECURITY 4 ID_MISMATCH Identification check failed for GBIC interface chars amp Note This message applies only to Catalyst 3550 switches Explanation The GBIC module was identified as a Cisco GBIC module but the system was unable to verify its identity chars is the interface in which the module is installed Recommended Action Check the list of supported GBIC modules for this version of the system software An upgrade might be required for newer modules Otherwise verify that the module was obtained from Cisco or a supported vendor Error Message GBIC_SECURITY 4 UNRECOGNIZED_VENDOR GBIC interface chars manufactured by an unrecognized vendor amp Note This message applies only to Catalyst 3550 switches Explanation The GBIC module was identified as a Cisco GBIC module but the system was unable to match its manufacturer with one of the known list of Cisco GBIC vendors chars is the interface in which the module is installed Recommended Action Check the list of supported GBIC modules for this version of the system software An upgrade might be required for newer modules Error
258. still require assistance open a case with the TAC or contact your Cisco technical support representative and provide the representative with the gathered information For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 Error Message SUPQ 4 RECV_QUEUE_STUCK Receive queue Stuck for asic dec queue dec Note This message applies to Catalyst 3750 3560 2975 2970 and 2960 switches Explanation The system has detected that the receiving queue is not being cleared in a reasonable time The first dec is the ASIC and the second dec is the queue number Recommended Action Copy the message exactly as it appears on the console or in the system log Research and attempt to resolve the error by using the Output Interpreter Use the Bug Toolkit to look for similar reported problems If you still require assistance open a case with the TAC or contact your Cisco technical support representative and provide the representative with the gathered information For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 SW_DAI Messages This section contains the dynamic ARP inspection DAI messages on Catalyst 3750 and 3560 switches Error Message SW_DAI 4 ACL_DENY dec Invalid ARPs chars on chars vlan dec enet chars enet chars time
259. support privileged EXEC command and by copying the error message exactly as it appears on the console or system log and entering it in the Output Interpreter tool Use the Bug Toolkit to look for similar reported problems For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 OL 8551 04 Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Message Guide Chapter3 Message and Recovery Procedures HI QOSMGR Messages Error Message QOSMGR 4 HARDWARE_NOT_SUPPORTED Hardware limitation has reached for policymap chars amp Note This message applies only to Catalyst 3750 3560 2975 2970 and 2960 switches Explanation The policy map configuration has exceeded the limitation of the hardware You configured more QoS ACL entries than the number specified in the Switch Database Management SDM template chars is the policy map name Recommended Action Reconfigure the class map or the policy map and reduce the number of QoS ACLs Error Message QOSMGR 4 MATCH_NOT_SUPPORTED Match type is not supported in classmap chars amp Note This message applies only to Catalyst 3750 3560 2975 2970 and 2960 switches Explanation An unsupported match type was entered Only the access group acl index or name ip dscp dscp list and ip precedence ip precedence list match types are supported with the match class map configur
260. support representative and provide the representative with the gathered information For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 ErrorMessage PLATFORM_VLAN 3 MVID_ERROR Mapped Vlan ID value dec associated with vlan id dec is invalid Explanation An active VLAN is not correctly associated with a mapped vlan id MVID The first dec is the VLAN ID and the second dec is the MVID Recommended Action Copy the message exactly as it appears on the console or in the system log Research and attempt to resolve the error by using the Output Interpreter Use the Bug Toolkit to look for similar reported problems If you still require assistance open a case with the TAC or contact your Cisco technical support representative and provide the representative with the gathered information For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 OL 8551 04 Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Message Guide Chapter3 Message and Recovery Procedures E PLATFORM_WCCP Messages Error Message PLATFORM_VLAN 3 UNLOCK_FAIL Failed to unlock vlan id dec associated mapped vlan id value dec Explanation The switch failed to unlock a VLAN ID The most likely cause is that the VLAN is already unlocked The first dec is the VLAN ID
261. switches Explanation An action other than the set trust and police policy map class configuration commands was configured in a policy map This is a hardware limitation chars is the name of the policy map Recommended Action Configure only the supported actions of set trust and police when in policy map class configuration mode Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Message Guide Ea OL 8551 04 Chapter3 Message and Recovery Procedures OM Messages W Error Message QM 4 CLASS_NOT_SUPPORTED Classification is not supported in class map chars amp Note This message applies only to Catalyst 3550 switches Explanation An unsupported match class map configuration command was configured in a policy map and attached to an egress interface or that more than one match command was configured This is a hardware limitation chars is the class map name Recommended Action Reconfigure the class map or the policy map Use only the match ip dscp dscp list class map configuration command in a policy map that is attached to an egress interface Only one match per class map is supported Error Message QM 4 HARDWARE_NOT_SUPPORTED Hardware limitation has been reached for policy map chars amp Note This message applies only to Catalyst 3550 switches Explanation The policy map configuration has exceeded the limitation of the hardware You either configured more QoS ACL entries t
262. t port The last dec is the number of currently active ports Recommended Action Copy the message exactly as it appears on the console or in the system log Research and attempt to resolve the error by using the Output Interpreter Use the Bug Toolkit to look for similar reported problems If you still require assistance open a case with the TAC or contact your Cisco technical support representative and provide the representative with the gathered information For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 IGMP_QUERIER Messages This section contains the IGMP querier messages Error Message IGMP_QUERIER 4 NO_IP_ADDR_CFG The IGMP querier cannot send out General Query messages in VLAN dec because there is no IP address configured on the system amp Note This message applies only to Catalyst 3750 3560 2975 2970 and 2960 switches Explanation You must specify an IP address for the IGMP querier at either the global or per VLAN level dec is the VLAN ID Recommended Action Configure a source IP address for the IGMP querier Error Message IGMP_QUERIER 4 PIM_ENABLED The IGMP querier is operationally disabled in VLAN dec because PIM has been enabled on the SVI amp Note This message applies only to Catalyst 3750 and 3560 switches Explanation PIM was detected on the SVI Do not enable the IGMP querier when
263. t to resolve the error by using the Output Interpreter Use the Bug Toolkit to look for similar reported problems If you still require assistance open a case with the TAC or contact your Cisco technical support representative and provide the representative with the gathered information For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 Error Message PLATFORM_RPC 3 BAD_CLASS Bad Class in RPC message int wy Note This message applies only to Catalyst 3750 and 2975 switches Explanation There is a missing entry in the class table for a message class int is the number of the missing message class Recommended Action Copy the message exactly as it appears on the console or in the system log Research and attempt to resolve the error by using the Output Interpreter Use the Bug Toolkit to look for similar reported problems If you still require assistance open a case with the TAC or contact your Cisco technical support representative and provide the representative with the gathered information For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 Error Message PLATFORM_RPC 3 MSG_THROTTLED RPC Msg Dropped by throttle mechanism type int class int max_msg int total throttled int amp Note This message applies only to Catalyst 3750
264. tacting Cisco see the Error Message Traceback Reports section on page 2 7 Error Message PLATFORM_RPC 3 UNABLE_TO_SEND System is unable to send RPC message chars paks_outstanding int amp Note This message applies only to Catalyst 3750 and 2975 switches Explanation The system had a low level transport failure when trying to send an RPC message chars is a description of the error returned by the low level packet sending driver that triggered the error usually one of these fifo full fifo empty out of buf out of mem null pointer misc failure and int is the number of packets outstanding packets from the RPC code to the driver that have not yet been sent Recommended Action Find out more about the error by using the show tech support privileged EXEC command and by copying the error message exactly as it appears on the console or system log and entering it in the Output Interpreter tool Use the Bug Toolkit to look for similar reported problems For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 PLATFORM_SPAN Messages This section contains the Switched Port Analyzer SPAN messages Error Message PLATFORM_SPAN 3 PACKET_DROP Decreases egress SPAN rate amp Note This message applies only to Catalyst 3750 and 3560 switches Explanation Egress SPAN rates are falling because SPAN is enabled with mu
265. tal number of VLANs and routed ports to less than 1023 To preserve configuration and connections across reboots save the configuration ErrorMessage ETHCNTR 3 RA_ALLOC_ERROR RAM Access chars chars memory allocation failure amp Note This message applies only to Catalyst 3550 switches Explanation A request to read from or write to the RAM access failed its memory allocation The first chars is the RAM access command that failed and the second chars describes whether processor memory allocation or I O memory allocation failed Recommended Action Find out more about the error by using the show tech support privileged EXEC command and by copying the error message exactly as it appears on the console or system log and entering it in the Output Interpreter tool Use the Bug Toolkit to look for similar reported problems For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 for more information Error Message ETHCNTR 3 RA_REPLY_ERROR Invalid reply to RAM Access chars request hex from satellite dec Note This message applies only to Catalyst 3550 switches Explanation A request to read from or write to the satellite RAM produced an unexpected reply chars is the request type read or write hex is the address and dec is the satellite number Recommended Action Find out more about the error by using the show t
266. talyst 3750 3560 3550 2975 2970 and 2960 Switch System Message Guide OL 8551 04 _ Chapter 3 Message and Recovery Procedures PLATFORM_VLAN Messages W Error Message PLATFORM_UCAST 6 PREFIX One or more more specific prefixes could not be programmed into TCAM and are being covered by a less specific prefix amp Note This message applies only to Catalyst 3750 and 3560 switches Explanation A more specific prefix could not be programmed into Ternary Content Addressable Memory TCAM and is covered by a less specific prefix This could be a temporary condition The output of the show platform ip unicast failed route privileged EXEC command lists the failed prefixes Recommended Action No action is required PLATFORM_VLAN Messages This section contains platform VLAN messages Error Message PLATFORM_VLAN 3 LOCK_FAIL Failed to lock vlan id dec associated mapped vlan id value dec Explanation The VLAN lock operation failed This can occur if the VLAN is already active in the system or if the VLAN ID is not active The first dec is the VLAN ID and the second dec is the mapped vlan id MVID Recommended Action Copy the message exactly as it appears on the console or in the system log Research and attempt to resolve the error by using the Output Interpreter Use the Bug Toolkit to look for similar reported problems If you still require assistance open a case with the TAC or contact your Cisco technical
267. tative with the gathered information For more information about the online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 Error Message HARDWARE 2 THERMAL WARNING Temperature has reached warning threshold amp Note This message applies only to Catalyst 3750 3560 2975 2970 and 2960 switches Explanation The temperature sensor valve inside the switch reached the warning threshold The switch can function normally until the temperature reaches the critical threshold Recommended Action The external temperature is high Reduce the temperature in the room Error Message HARDWARE 3 ASICNUM_ERROR Port ASIC number dec is invalid amp Note This message applies only to Catalyst 3750 3560 2975 2970 and 2960 switches Explanation The port ASIC number used is invalid Each port ASIC is identified by an ID dec is the ASIC number Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Message Guide zoa Bs OL 8551 04 _ Chapter 3 Message and Reco very Procedures HARDWARE Messages W Recommended Action Copy the message exactly as it appears on the console or in the system log Research and attempt to resolve the error by using the Output Interpreter Use the Bug Toolkit to look for similar reported problems If you still require assistance open a case with the TAC or contact your Cisco technical support representative and provide the rep
268. ted because the sender s IP and MAC address match the DHCP snooping database for the received VLAN The first dec is the number of valid ARP packets The first chars is either Req request or Res response and the second chars is the short name of the ingress interface The second dec is the ingress VLAN ID enet chars enet chars time of day is the MAC address of the sender the IP address of the sender the MAC address of the target the IP address of the target and the time of day Recommended Action No action is required SW_MACAUTH Messages This section contains the MAC address authentication messages Error Message SW_MACAUTH 4 UNAUTH_MAC Unauthenticated MAC enet on port chars Explanation The switch has received an unauthenticated MAC address on the specified port enet is the unauthenticated MAC address and chars is the port Recommended Action No action is required Error Message SW_MACAUTH 5 CLEAR_TABLE MAC Authentication Table Cleared Explanation The MAC authentication table was cleared Recommended Action No action is required E Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Message Guide OL 8551 04 Chapter3 Message and Recovery Procedures SW_MATM Messages _ Error Message SW_MACAUTH 5 MACAUTH_ENADSA MAC Authentication chars Explanation MAC authentication is enabled or disabled chars is the MAC authentication status either enabled or disable
269. ternal Error Invalid Policer amp Note This message applies only to Catalyst 3750 3560 2975 2970 and 2960 switches Explanation An internal software error has occurred Recommended Action Copy the message exactly as it appears on the console or in the system log Research and attempt to resolve the error by using the Output Interpreter Enter the show running config user EXEC command to gather data that might help identify the nature of the error Use the Bug Toolkit to look for similar reported problems If you still require assistance open a case with the TAC or contact your Cisco technical support representative and provide the representative with the gathered information For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Message Guide Ea OL 8551 04 _ Chapter 3 Message and Recovery Procedures QOSMGR Messages W Error Message QOSMGR 3 POLICER_RES_COUNT Internal Error Invalid Policer count amp Note This message applies only to Catalyst 3750 3560 2975 2970 and 2960 switches Explanation An internal software error has occurred Recommended Action Copy the message exactly as it appears on the console or in the system log Research and attempt to resolve the error by using the Output Interpreter Enter the show running config user EX
270. the Output Interpreter Use the Bug Toolkit to look for similar reported problems If you still require assistance open a case with the TAC or contact your Cisco technical support representative and provide the representative with the gathered information For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 Error Message PLATFORM_RPC 3 SEND_FAIL Failed to send RPC message in class dec req amp dec chars Note This message applies only to Catalyst 3750 and 2975 switches E Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Message Guide OL 8551 04 _ Chapter 3 Message and Recovery Procedures PLATFORM_SPAN Messages _ Explanation There is a local resource error or that too many outgoing messages are queued for the message class The first dec is RPC request class the second dec is the RPC request number and chars is an optional comment Recommended Action Copy the message exactly as it appears on the console or in the system log Research and attempt to resolve the error by using the Output Interpreter Use the Bug Toolkit to look for similar reported problems If you still require assistance open a case with the TAC or contact your Cisco technical support representative and provide the representative with the gathered information For more information about these online tools and about con
271. the console or in the system log Research and attempt to resolve the error by using the Output Interpreter Use the Bug Toolkit to look for similar reported problems If you still require assistance open a case with the TAC or contact your Cisco technical support representative and provide the representative with the gathered information For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 HPSECURE Messages This section contains port security messages Error Message HPSECURE 6 ADDR_REMOVED Address enet dec on port chars cannot be added on switch dec and has been removed amp Note This message applies only to Catalyst 3750 and 2975 switches Explanation Atleast one switch in the stack could not add the MAC address due to a resource failure and the MAC address has been deleted from all the switches in the stack enet is the MAC address the first dec is the VLAN to which the MAC address is assigned chars is the interface and the second dec is the stack member number Recommended Action No action is required OL 8551 04 Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Message Guide Chapter3 Message and Recovery Procedures E IDBMAN Messages IDBMAN Messages This section contains the interface description block manager IDBMAN messages Error Message IDBMAN 3 AGGPORTMISMATCH chars
272. the re activation event The first chars is the port number and the second chars is the re activation event Recommended Action No action is required Error Message PM 4 PVLAN_TYPE_CFG_ERR Failed to set VLAN dec to a chars VLAN amp Note This message applies to Catalyst 3750 3560 2975 2970 and 2960 switches Explanation The platform failed to set a private VLAN type dec is the VLAN ID Recommended Action Copy the message exactly as it appears on the console or in the system log Research and attempt to resolve the error by using the Output Interpreter Enter the show tech support user EXEC command to gather data that might help identify the nature of the error Use the Bug Toolkit to look for similar reported problems If you still require assistance open a case with the TAC or contact your Cisco technical support representative and provide the representative with the gathered information For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 Error Message PM 4 TOO_MANY_APP application chars exceeded registration limit Explanation The port manager detected an invalid request chars is the application Recommended Action Copy the message exactly as it appears on the console or in the system log Research and attempt to resolve the error by using the Output Interpreter Enter the show tech support user EXEC comma
273. these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 Error Message PM 4 BAD_VLAN_ID an invalid vlan id dec was detected Explanation The port manager detected an invalid request dec is the VLAN ID Recommended Action Copy the message exactly as it appears on the console or in the system log Research and attempt to resolve the error by using the Output Interpreter Enter the show tech support user EXEC command to gather data that might help identify the nature of the error Use the Bug Toolkit to look for similar reported problems If you still require assistance open a case with the TAC or contact your Cisco technical support representative and provide the representative with the gathered information For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Message Guide ECE OL 8551 04 _ Chapter 3 Message and Recovery Procedures PM Messages Ml Error Message PM 4 ERR_DISABLE chars error detected on chars putting chars in err disable state Explanation The port manager detected a misconfiguration or misbehavior and placed the interface in an error disabled state A recovery is attempted after the configured retry time the default is 5 minutes On PoE switches this message might appear when a device that c
274. tion Guide Not orderable but available on Cisco com e These compatibility matrix documents are available from this Cisco com site http www cisco com en US products hw modules ps5455 products_device_support_tables_list html Cisco Gigabit Ethernet Transceiver Modules Compatibility Matrix Cisco 100 Megabit Ethernet SFP Modules Compatibility Matrix Cisco Small Form Factor Pluggable Modules Compatibility Matrix Compatibility Matrix for IOOOBASE T Small Form Factor Pluggable Modules Obtaining Documentation Obtaining Support and Security Guidelines For information on obtaining documentation obtaining support providing documentation feedback security guidelines and also recommended aliases and general Cisco documents see the monthly What s New in Cisco Product Documentation which also lists all new and revised Cisco technical documentation at http www cisco com en US docs general whatsnew whatsnew html Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Message Guide OL 8551 04 CHAPTER System Message Overview This guide describes the Catalyst 3750 3560 3550 2975 2970 and 2960 specific system messages During operation the system software sends these messages to the console and optionally to a logging server on another system Not all system messages indicate problems with your system Some messages are purely informational whereas others can help diagnose problems with communications lin
275. tion Internal vlan_data is not active for the given VLAN ID chars is the interface and dec is the VLAN ID Recommended Action Copy the message exactly as it appears on the console or in the system log Research and attempt to resolve the error by using the Output Interpreter Use the Bug Toolkit to look for similar reported problems If you still require assistance open a case with the TAC or contact your Cisco technical support representative and provide the representative with the gathered information For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Message Guide OL 8551 04 _ Chapter 3 Message and Reco very Procedures PLATFORM_RPC Messages W PLATFORM_RPC Messages This section contains platform specific remote procedure call RPC messages The RPC function in the switch stack allows instances of code running on the various systems in a stack to intercommunicate by using a virtual function call mechanism Error Message PLATFORM_RPC 0 RESOURCE_CRASH chars amp Note This message applies only to Catalyst 3750 and 2975 switches Explanation The system is unable to allocate memory for RPC chars describes the error message Recommended Action Copy the message exactly as it appears on the console or in the system log Research and attemp
276. to resolve the error by using the Output Interpreter Enter the show running config user EXEC command to gather data that might help identify the nature of the error Use the Bug Toolkit to look for similar reported problems If you still require assistance open a case with the TAC or contact your Cisco technical support representative and provide the representative with the gathered information For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 Error Message QOSMGR 3 NO_VMR_QOSLABEL gqm_generate_vmrs have no qos label amp Note This message applies only to Catalyst 3750 3560 2975 2970 and 2960 switches Explanation An internal software error has occurred Recommended Action Copy the message exactly as it appears on the console or in the system log Research and attempt to resolve the error by using the Output Interpreter Enter the show running config user EXEC command to gather data that might help identify the nature of the error Use the Bug Toolkit to look for similar reported problems If you still require assistance open a case with the TAC or contact your Cisco technical support representative and provide the representative with the gathered information For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 Error Message QOSMGR 3 NULL_POLICER In
277. turned by the low level packet sending driver that triggered the error usually one of these fifo full fifo empty out of buf out of mem null pointer misc failure and int is the number of packets outstanding packets from the RPC code to the driver that have not yet been sent Recommended Action Copy the message exactly as it appears on the console or in the system log Research and attempt to resolve the error by using the Output Interpreter Use the Bug Toolkit to look for similar reported problems If you still require assistance open a case with the TAC or contact your Cisco technical support representative and provide the representative with the gathered information For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 Error Message PLATFORM_RPC 3 RESP_FAIL Unexpected response or failure class dec req amp dec switch dec error dec chars Note This message applies only to Catalyst 3750 and 2975 switches Explanation The platform received an unexpected response The first dec is RPC request class the second dec is the RPC request number the third dec is the destination switch number the fourth dec is the returned error number and chars is an optional comment Recommended Action Copy the message exactly as it appears on the console or in the system log Research and attempt to resolve the error by using
278. uide Ea OL 8551 04 _ Chapter 3 Message and Recovery Procedures QATM Messages W OATM Messages This hard Error amp section contains the QoS and ACL TCAM manager messages This software module configures the ware to match the QoS classification and security ACL that you configure on the switch Message QATM 2 ASDATA_READ Cannot read TCAM associated data Note This message applies only to Catalyst 3550 switches Explanation Associated data could not be read from the TCAM This error might mean a hardware failure Recommended Action Find out more about the error by using the show tech support privileged EXEC command and by copying the error message exactly as it appears on the console or system log and entering it in the Output Interpreter tool Use the Bug Toolkit to look for similar reported problems For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 for more information Error Message QATM 2 ASDATA_WRITE Cannot write TCAM associated data amp Note This message applies only to Catalyst 3550 switches Explanation Associated data could not be written to the TCAM This error might mean a hardware failure Recommended Action Find out more about the error by using the show tech support privileged EXEC command and by copying the error message exactly as it appears on the console or system log and entering
279. ule was identified as a Cisco GBIC module but the system does not recognize its reported extended type code chars is the interface in which the module is installed Recommended Action Check the list of supported GBIC modules for this version of the system software An upgrade might be required for newer GBIC modules Even if the module is unrecognized it might still operate properly but perhaps with limited functionality Error Message GBIC 4 XCVR_INTERR Internal error occurred in setup for GBIC interface chars amp Note This message applies only to Catalyst 3550 switches Explanation The system could not allocate resources or had some other problem during the setup for the specified GBIC interface chars is the interface in which the GBIC module is installed Recommended Action Reload the switch by using the reload privileged EXEC command If the problem persists call your Cisco technical support representative OL 8551 04 Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Message Guide E Chapter3 Message and Recovery Procedures HZ GBIC_SECURITY Messages Error Message GBIC 6 SERDES_MODULE_UNKNOWN Unrecognizable GBIC found in chars module mask hex amp Note This message applies only to Catalyst 3550 switches Explanation The GBIC module presented data to the system that did not correctly identify the type of the GBIC module The switch will treat it as a generic GBIC m
280. upervisor queue messages These messages are related to CPU send and receive queues Error Message SUPQ 3 THROTTLE_CPU_QUEUE Invalid application ID dec used for throttling amp Note This message applies to Catalyst 3750 3560 2975 2970 and 2960 switches Explanation An application has passed an invalid application ID for throttle check dec is the internal application identifier Recommended Action Copy the message exactly as it appears on the console or in the system log Research and attempt to resolve the error by using the Output Interpreter Use the Bug Toolkit to look for similar reported problems If you still require assistance open a case with the TAC or contact your Cisco technical support representative and provide the representative with the gathered information For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 OL 8551 04 Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Message Guide Chapter3 Message and Recovery Procedures E SUPO Messages Error Message SUPQ 4 CPUHB_RECV_STARVE chars amp Note This message applies to Catalyst 3750 3560 2975 2970 and 2960 switches Explanation The system has detected that messages directed to the CPU are delayed chars is the detailed error message Recommended Action Copy the message exactly as it appears on the
281. ur Cisco technical support representative and provide the representative with the gathered information For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 Error Message UDLD 3 UDLD_INTERNAL_IF_ERROR UDLD internal error interface chars chars Explanation A software check failed during UDLD processing The first chars is the interface and the second chars is a description of the error Recommended Action Copy the message exactly as it appears on the console or in the system log Research and attempt to resolve the error by using the Output Interpreter Enter the show tech support user EXEC command to gather data that might help identify the nature of the error Use the Bug Toolkit to look for similar reported problems If you still require assistance open a case with the TAC or contact your Cisco technical support representative and provide the representative with the gathered information For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 Error Message UDLD 4 UDLD_PORT_DISABLED UDLD disabled interface chars chars detected Explanation The UDLD Protocol disabled an interface because it detected connections between neighbors that were functioning only in one direction which might potentially cause spanning tree loops or interfere with
282. ut available on Cisco com e For cluster requirements see the Release Notes for Cisco Network Assistant not orderable but available on Cisco com e For upgrade information see the Downloading Software section in the release notes Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Message Guide evi i OL 8551 04 Preface Related Publications See these documents for other information about the switch Release Notes for the Catalyst 3750 3560 3550 2970 and 2960 Switches Catalyst 3750 3560 3550 2970 and 2960 Switch System Message Guide Catalyst 3750 Switch Software Configuration Guide Catalyst 3750 Switch Command Reference Catalyst 3750 Switch Hardware Installation Guide Catalyst 3750 Switch Getting Started Guide Regulatory Compliance and Safety Information for the Catalyst 3750 Switch Catalyst 3560 Switch Software Configuration Guide Catalyst 3560 Switch Command Reference Catalyst 3560 Switch Hardware Installation Guide Catalyst 3560 Switch Getting Started Guide Regulatory Compliance and Safety Information for the Catalyst 3560 Switch Catalyst 3550 Multilayer Switch Software Configuration Guide Catalyst 3550 Multilayer Switch Command Reference Catalyst 3550 Multilayer Switch Hardware Installation Guide Catalyst 3550 Multilayer Switch Getting Started Guide Regulatory Compliance and Safety Information for the Catalyst 3550 Multilayer Switch Catalyst 2975 Switch Software Configuration Guid
283. uting messages See PBR messages See PLATFORM_PBR messages PORT_SECURITY messages 3 105 Port Aggregation Protocol messages See EC messages port manager messages See PM messages port manager messages platform See PLATFORM_PM messages port security messages 3 105 Power over Ethernet messages See ILPOWER messages publications related _ i viii quality of service manager messages See QOSMGR messages quality of service messages See auto QoS messages See QATM messages See QM messages Index W remote network monitoring messages See RMON messages remote procedure call messages See PLATFORM_RPC messages requirements cluster i viii device manager _ i viii Network Assistant i viii RMON messages 3 117 Q QATM messages 3 107 QM messages 3 108 QoS classification and security ACL manager messages See QATM messages QoS manager messages See QM messages QOSMGR messages 3 111 S SDM messages 3 118 severity levels description 2 5 table 2 5 SFP security messages See GBIC_SECURITY_CRYPT messages See GBIC_SECURITY_UNIQUE messages See GBIC_SECURITY messages small form factor pluggable module messages See GBIC_SECURITY_CRYPT messages See GBIC_SECURITY_UNIQUE messages See GBIC_SECURITY messages SPAN messages 3 118 spanning tree fast convergence messages See SPANTREE_FAST messages spanning tree messages See SPANTREE messages OL 8551 04 Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System
284. utput Interpreter tool Use the Bug Toolkit to look for similar reported problems For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 for more information Error Message FM 3 UNLOADING Unloading chars label dec feature from chars amp Note This message applies only to Catalyst 3550 switches Explanation The feature manager was unable to fit the complete configuration into the hardware so some features will be applied in software This error prevents some or all the packets from being forwarded in hardware and requires them to be forwarded by the CPU Multicast packets might be dropped instead of being forwarded The first chars is the direction input or output dec is the label number and the second chars is the TCAM ID Recommended Action Allocate more space to the relevant section of the TCAM by using the sdm prefer global configuration command and then reboot the switch or use a simpler configuration Use the same ACLs on multiple interfaces if possible Error Message FM 3 WRONGLABEL Inconsistent records of label for chars FM has dec IM has dec amp Note This message applies only to Catalyst 3550 switches Explanation An internal software error has occurred chars is an interface name The rest of the message FM has dec LM has dec means that the feature manager has a record that the interfa
285. was identified as a Cisco GBIC or SFP module but its vendor ID and serial number match that of another interface on the system The first dec dec is the interface of the duplicate GBIC or SPF module and the second dec dec is the interface of the existing module Recommended Action Cisco GBIC or SFP modules are assigned unique serial numbers Verify that the module was obtained from Cisco or from a supported vendor Error Message GBIC_SECURITY_UNIQUE 4 DUPLICATE_SN GBIC interface dec dec has the same serial number as another GBIC interface S Note This message applies only to Catalyst 3750 3560 and 2970 switches Explanation The SFP module was identified as a Cisco SFP module but its serial number matches that of another interface on the system dec dec is the interface in which the duplicate module is installed Recommended Action Cisco SFP modules are assigned unique serial numbers Verify that the module was obtained from Cisco or from a supported vendor E Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Message Guide OL 8551 04 Chapter3 Message and Recovery Procedures GIGASTACK Messages W GIGASTACK Messages This section contains the GigaStack GBIC module messages Error Message GIGASTACK 1 NO_LOOP_DETECT The link neighbor of link dec of GigaStack GBIC in chars did not respond to the loop detection request If loop topology is deployed make sure all switches i
286. xplanation An error reported or caused by the Power over Ethernet PoE controller is detected during power on self test POST Recommended Action Copy the message exactly as it appears on the console or in the system log Research and attempt to resolve the error using the Output Interpreter Use the Bug Toolkit to look for similar reported problems If you still require assistance open a case with the TAC or contact your Cisco technical support representative and provide the representative with the gathered information For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 Error Message ILPOWER 3 ILPOWER_INTERNAL_IF_ERROR Inline Power internal error interface chars chars amp Note This message applies only to Catalyst 3750 and 3560 switches Explanation A software check failed during PoE processing The first chars is the interface The second chars describes the error Recommended Action Copy the message exactly as it appears on the console or in the system log Research and attempt to resolve the error by using the Output Interpreter Enter the show tech support user EXEC command to gather data that might help identify the nature of the error Use the Bug Toolkit to look for similar reported problems If you still require assistance open a case with the TAC or contact your Cisco technical support representative and provide the r
287. y using the Output Interpreter Use the Bug Toolkit to look for similar reported problems If you still require assistance open a case with the TAC or contact your Cisco technical support representative and provide the representative with the gathered information For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 OL 8551 04 Catalyst 3750 3560 3550 2975 2970 and 2960 Switch System Message Guide Chapter3 Message and Recovery Procedures E PLATFORM_UCAST Messages Error Message PLATFORM_UCAST 3 HSRP chars amp Note This message applies only to Catalyst 3750 and 3560 switches Explanation The Hot Standby Router Protocol HSRP module for unicast routing encountered an error chars describes the error Recommended Action Copy the message exactly as it appears on the console or in the system log Research and attempt to resolve the error by using the Output Interpreter Use the Bug Toolkit to look for similar reported problems If you still require assistance open a case with the TAC or contact your Cisco technical support representative and provide the representative with the gathered information For more information about these online tools and about contacting Cisco see the Error Message Traceback Reports section on page 2 7 Error Message PLATFORM_UCAST 3 INTERFACE chars amp Note This
288. ystem activity to ease the memory demands For example remove any ACLs that have been defined but are not now used Use simpler ACLs with fewer access control entries ACEs Use fewer VLANs and remove any unneeded VLANs from the VLAN database ErrorMessage FM 3 INTTABLE Not in truth table VLMAP dec RACL dec Rtprot dec Redir dec Mcb dec Feat dec amp Note This message applies only to Catalyst 3550 switches Explanation An unrecoverable software error occurred while the software was trying to merge the configured input features The first five dec values are internal code numbers for the results of the VLAN map router ACL routing protocol selector IP redirect settings and the multicast boundary configured on a Layer 3 interface The sixth dec value is the feature that was being examined when the problem was detected Recommended Action Copy the message exactly as it appears on the console or in the system log Research and attempt to resolve the error by using the Output Interpreter Enter the show running config user EXEC command to gather data that might help identify the nature of the error Use the Bug Toolkit to look for similar reported problems If you still require assistance open a case with the TAC or contact your Cisco technical support representative and provide the representative with the gathered information For more information about these online tools and about contacting Cisco see the E

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