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Canon iPF815 Basic Guide

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1. 16 Troubleshooting Phenomenon Cause Corrective Action Messages advising to check the maintenance cartridge are not cleared The printer has not detected the new Maintenance Cartridge that was used to replace the old one Remove the new Maintenance Cartridge you have just installed and insert it again firmly Restart the printer The printer consumes a lot of ink Many full page color images are printed In print jobs such as photos images are filled with color This consumes a lot of ink This does not indicate a problem with the printer Head Cleaning B is used often Head Cleaning B consumes a lot of ink This does not indicate a problem with the printer Unless the printer has been moved or stored for a long period or you are troubleshooting Printhead problems we recommend not performing Head Cleaning B to the extent possible You have just finished initial installation when more ink is consumed to fill the system After initial installation or at the first time use after transfer ink flows into the system between the Ink Tank and Printhead which may cause the ink level indicators to drop to 80 This does not indicate a problem with the printer The printhead nozzles are clogged Check for nozzle clogging Checking for Nozzle Clogging User Manual 17 If roll paper jams follow the steps below to remove jams Le e If you cannot fi
2. Printing may be faint if Print Quality in Advanced Settings in the printer driver is set to Standard or Draft In Advanced Settings of the printer driver choose Highest or High in Print Quality Printing in Draft or Standard mode is faster and consumes less ink than in Highest or High modes but the printing quality is lower Giving Priority to Particular Graphic Elements and Colors for Printing User Manual Troubleshooting Phenomenon Cause Corrective Action Paper rubs against the printhead The type of paper specified in the printer driver does not match the type loaded in the printer Load paper of the same type as you have specified in the printer driver E Loading Rolls in the Printer E Loading Sheets in the Printer Make sure the same type of paper is specified in the printer driver as you have loaded in the printer 1 Hold down the Stop button for a second or more to cancel printing 2 Change the type of paper in the printer driver and try printing again Paper has been loaded incorrectly causing it to wrinkle Reload the paper E Loading Rolls in the Printer E Loading Sheets in the Printer The Printhead is set too low In Head Height choose Automatic Troubleshooting Paper Abrasion and Blurry Images Head Height User Manual You are printing on heavyweight paper or paper that curls or wrinkles easily after absorbing ink
3. The page size of the HP GL 2 print job as created in the source application is incorrect In MAIN MENU set PageSizeProcess2 or Conserve Paper to On The layout will be changed to the optimal layout Main Menu Settings User Manual 15 Troubleshooting I Other Problems Phenomenon Cause Corrective Action The printer does not go on The printer is unplugged Plug the power cord into the outlet and then turn on the printer The specified voltage is not Check the voltage of the outlet and breaker supplied Use a power source that conforms to the printer specifications Specifications User Manual If the Printer Makes a Strange The printer makes a sound during The following sounds do not indicate a problem with Sound operation the printer There is a sound of vacuum from the Platen To prevent paper from rising paper is held against the Platen by suction from Vacuum holes under it There is a sound when a different size of paper is used and when the Carriage goes from side to side This may happen especially when using BO or 44 inch paper When paper of a different size is used a valve is automatically activated to switch the area for paper suction which may make a sound This mechanism prevents vacuum from Vacuum holes where there is no paper In addition ink is ejected in sync with the movement of the Carriage back and forth to ensure optimal ink flow At this time the valve automati
4. An error message is shown on the Display Screen An error message is displayed during printing Check the error message and take action as necessary Error Messages The last portion of roll paper was used during a print job and paper could not be advanced because the trailing edge is taped to the roll Remove the used roll and insert a new roll E Removing the Roll from the Printer Removing the Roll Holder from Rolls User Manual Loading and Printing on Rolls User Manual The printer ejects blank unprinted paper The leading edge of the roll paper was cut to straighten it This operation is normal The printer cuts the leading edge of the roll to straighten it and ejects the scraps when Trim Edge First in the printer menu is On or when Trim Edge First is Automatic and the leading edge is slanted The printer is ready to print after this initial preparation When Off is selected under Trim Edge First the edge is not cut and scraps are not removed The Printhead nozzles are clogged Print a test pattern to check the nozzles and make sure the Printhead is in good condition for printing Checking for Nozzle Clogging User Manual Clean the Printhead if the nozzles are clogged CB If Printing is Faint A print job was received from an incompatible printer driver Use the correct imagePROGRAF printer driver for the printer and try printing again The pri
5. When printing on Heavyweight Coated Paper or other paper based media choose a VacuumStrngth setting of Strong or Strongest If paper still rubs against the printhead try raising the Printhead by setting Head Height to Highest Adjusting the Vacuum Strength VacuumStrngth User Manual Troubleshooting Paper Abrasion and Blurry Images Head Height User Manual When printing on CAD Tracing Paper or other film based media choose a VacuumStrngth setting of Standard Strong or Strongest If paper still rubs against the printhead try raising the Printhead by setting Head Height to Highest Adjusting the Vacuum Strength VacuumStrngth User Manual Troubleshooting Paper Abrasion and Blurry Images Head Height User Manual When printing on paper 0 1 mm 0 004 in thin or thinner choose a VacuumStrngth setting of Weakest If paper still rubs against the printhead try raising the Printhead by setting Head Height to Highest Adjusting the Vacuum Strength VacuumStrngth User Manual Troubleshooting Paper Abrasion and Blurry Images Head Height User Manual When you have loaded paper the paper you have loaded does not match the type selected on the Display Screen Be sure to select the correct type of paper in the printer menu when loading paper E Loading Rolls in the Printer E Loading Sheets in the Printer Troubleshooting Phenomenon Cause Correctiv
6. Keep this manual in a handy location for future referencing ENG Troubleshooting This section gives troubleshooting tips in case of problems Paper Problems Phenomenon Cause Corrective Action Roll paper cannot be inserted into the paper feed slot The roll paper is warped Straighten out curls and reload the roll If paper cannot be advanced from Roll 2 Lower the Roll Unit Cable is disconnected Connect the Roll Unit Cable firmly to the Roll Unit Power Supply Inlet and the inlet on the roll unit Cannot load sheets The paper source selection is incorrect Press the Feeder Selection button to activate the Cut Sheet lamp Paper is not cut straight The paper is bent or curled at the cut position Straighten out any curling by the edges of the paper Paper rises by the ends of the cut position before it is cut Reload the paper correctly Paper is not cut In the printer driver No or Print Cut Guideline is specified in Auto Cut Specify Yes in Auto Cut in the printer driver In MAIN MENU Eject or Manual is specified in Cutting Mode Specify Automatic in Cutting Mode in MAIN MENU Rolls are not cut when you are using the Media Take up Unit Either execute Paper Cutting in the Control Panel or lift the Release Lever and cut the roll with scissors Removing Printed Documents from the Media Take up Unit Optional User Manual The Media Take up U
7. This may prevent the paper from being advanced straight Important If you pull out too much of the roll an excessive amount will be cut away 9 Close the Top Cover User Manual The roll is now advanced After it is finished being advanced you can resume printing 1 Turn the printer on Turning the Printer On and Off You can ensure that the edge is cut neatly by selecting Paper Cutting in the printer menu MEMO Specifying the Cutting Method for Rolls User Manual 20 If a Sheet Jams Clear jammed sheets as follows If a sheet jams follow the steps below to remove it Turn the printer off Turning the Printer On and Off User Manual 2 Open the Top Cover If the Carriage is out move the Carriage out of the way away from the paper 4 Lift the Release Lever 5 Hold the paper and pull it out toward the front Le If you cannot find the scrap or paper jam look for the paper in the lower part of the printer and inside MEMO the top cover Troubleshooting When Paper Jams are not Found User Manual 21 If a Sheet Jams If the Carriage is on the left move the Carriage to the right until it stops O Always move the Carriage to the right side If the Carriage is on the left a Carriage error may occur Important When you turn on the printer D Lower the Release Lever and close the Top Cover Turn the printer on Turning the Printer On and Off
8. but a roll is loaded Rel lever is in wrong position Remaining level of the ink cannot be correctly detected Rewinding error Roll feed unit error Roll printing is selected but sheets are loaded Roll printing is selected Roll x is empty x is 1 Upper or 2 Lower The roll is empty iPF815 Roll x is selected x is 1 Upper or 2 Lower Roll x jam x is 1 Upper or 2 Lower RollWdthMismatch Sheet printing is selected Sheet removed The mail box is full The paper is too small The roll feed unit is loose This paper cannot be used This type of paper is not compatible with HP GL 2 Too many jobs for mail box Top cover is open Turn on the media take up unit Unknown file Use another paper e Wrong ink tank e Wrong maintenance cartridge e Wrong printhead 33 Error Messages Error Messages Error Message Cause Corrective Action GARO Wxxxx x represents a number There is a problem with the print job Try printing again using the correct printer driver It is also possible to continue printing in this state However you may not be able to obtain the desired printing results GL2 W0502 The parameter is out of range A parameter specified in a HP GL 2 command is out of the supported range Check the print job GL2 W0504 This command is not supported The printer has received an unsupported HP GL 2 command Check the print job GL2
9. select the printer from the list of Printer and try printing again The print job is paused The printer is in Sleep mode In Windows restart the print job as follows 1 Select the printer icon in the Printers and Faxes or Printers window 2 Clear Pause Printing in the File menu to restart the print job In Mac OS X restart the print job as follows 1 Open the Printer Setup Utility or the Print Center 2 Select the printer and then Resume Printer or Start Jobs in the Printers menu to restart the print job The printer does not respond even if print jobs are sent The printer is offline Press the Online button on the Control Panel to bring the printer online You have selected Save in mail box in Output Method on the printer Print the job saved on the printer s hard disk Printing Saved Jobs User Manual Ink Filling is displayed The printer was forced off during operation Wait until the system has been filled with ink This process may take about ten minutes The display screen indicates Agitating Ink agitation is in progress The time for agitation varies depending on how long the printer has been turned off Between about a minute and a half to twenty minutes During agitation you can print or do other operations after the printer goes Online Troubleshooting l The printer stops during a print job Phenomenon Status Corrective Action
10. Online button to clear the error We recommend using a type of paper that you often use other than film for Printhead adjustment LB If Vertical Lines are Warped or Colors are Misaligned Press the Online button to clear the error and then adjust the feed amount manually Manual Band Adjustment Manual Band Ad User Manual 36 Error Messages Error Message Cause Corrective Action This paper cannot be used Paper that is too large for the printer has been loaded Lift the Release Lever and load paper of the correct size Paper Sizes User Manual Paper that is too small for the printer has been loaded Lift the Release Lever and load paper of the correct size Paper Sizes User Manual Paper has been loaded that is too small to print the test pattern for printhead adjustment or nozzle checking Lift the Release Lever and load unused paper A4 or larger More than one sheet may be required depending on the adjustment Cannot print as specified Lift the release lever and replace paper with A4 LTR vertical or larger The loaded paper is too small Switch to paper A4 Letter vertical or larger Cannot print as specified Lift the release lever and replace roll with 10 in wide or larger roll The loaded paper is too small Load a roll 10 inches wide or larger Hardware error XXXXXXXX XXXX x represents a letter or number The last portion
11. Wxxxx The memory is full xxxx is 0501 0903 or 0904 The printer memory became full while processing the job received Check the print job and the printing results No ink left There is no ink left Open the Ink Tank Cover and replace the Ink Tank for which the Ink Lamp is flashing E Replacing Ink Tanks Ink insufficient The ink level is low so you cannot print clean the Printhead or do other operations that require ink Replace the Ink Tank that is low with a new Ink Tank E Replacing Ink Tanks Not much ink is left Not much ink is left Prepare a new Ink Tank We recommend replacing the Ink Tank with a new Ink Tank at this point if you plan to print large format or high quantity jobs Close Ink Tank Cover The Ink Tank Cover is open Close the Ink Tank Cover Ink tank is empty There is no ink left in an ink tank Open the Ink Tank Cover and replace the Ink Tank for which the Ink Lamp is flashing E Replacing Ink Tanks No ink tank loaded There is no Ink Tank of the indicated color in the printer Load or reload the Ink Tank E Replacing Ink Tanks There is a problem with the Ink Tank Replace it with a new Ink Tank E Replacing Ink Tanks Wrong ink tank The Ink Tank in the printer is incompatible Load an Ink Tank specified for use with the printer E Replacing Ink Tanks Remaining level of the ink can
12. alignment adjust the Printhead alignment Use Auto Head Adj to have the printer print and read a test pattern for automatic adjustment of the printhead Auto Head Adj offers two modes Standard Adj and Advanced Adij Standard Adj will fix most slight image distortion or color misalignment but if not try Advanced Adj IE O Always make sure the loaded paper matches the type of paper specified on the printer Adjustment cannot be completed correctly unless the loaded paper matches the settings Important This function is not available with CAD Tracing Paper CAD Translucent Matte Film or CAD Clear Film If adjustment is not possible as expected using highly transparent film or similar media try another type of paper or try adjust the Printhead alignment manually Manual Straightening of Lines and Colors Manual Head Adj User Manual Le ra G If advanced adjustment does not improve printing results or if you are using special paper try manual adjustment Manual Straightening of Lines and Colors Manual Head Adj User Manual MEMO Use Standard Adj if you have switched to another type of paper or if you want the boundaries between colors to appear as attractive as possible Use Advanced Adj to fine tune the space between nozzles or colors if you have switched the printhead or if you want printed documents to appear as vivid as possible We recommend using Advanced Adj for printing at a higher level of im
13. is connected via 100 Base TX and orange if connected via 10Base T If the Link indicator is not lit check the following points e Make sure the hub is on e Make sure the end of the Ethernet cable is connected correctly Insert the Ethernet cable until it clicks and locks in place e Make sure there is no problem with the Ethernet cable If there is any problem replace the Ethernet cable e Check the communication mode with the hub Although the printer normally detects the hub communication mode and transmission rate automatically in auto negotiation mode sometimes the hub settings cannot be detected In this case configure the connection method manually specifying the communication mode in use Configuring the Communication Mode Manually User Manual Cannot print over a TCP IP network The printer s IP address is not configured correctly Make sure the printer s IP address is configured correctly Configuring the IP Address Using imagePROGRAF Device Setup Utility User Manual Configuring the IP Address Using the Printer Control Panel User Manual The printer s TCP IP network settings are not configured correctly Make sure the printer s TCP IP network settings are configured correctly Configuring the Printer s TCP IP Network Settings User Manual The computer you are trying to print from is not configured correctly Make sure the computer s TCP IP network s
14. position d or e This may damage the printer Important B Ifthe Cleaning Brush is dirty rinse it in water MEMO Ne wipe away dirt or paper dust debris from cutting inside the Top Cover Wipe away any ink residue and paper dust debris from cutting on the Top Cover Roller a all over the Platen b the Paper Retainer c the Borderless Printing Ink Grooves d the Ejection Guide e the blue Switch f the section around the right side Borderless Printing Ink Grooves g and so on 3 Using a damp cloth that you have wrung out completely O Do not use a dry cloth to wipe inside the Top Cover This may create a static charge which may attract dust and affect the printing quality Important Do not touch the clear sheet on the side of the Top Cover Roller This may damage the roller 4 Close the Top Cover 24 If Printing is Faint Clean the printhead as follows Cleaning the Printhead may help clear nozzles that are clogged Choose one of two Printhead cleaning modes Head Cleaning A or Head Cleaning B depending on the problem to resolve e You can specify a number of pages in the printer s Noz Check Freq menu for automatic nozzle checking and cleaning every time you finish printing that quantity Main Menu Settings User Manual MEMO You can start Head Cleaning A by holding down the Information button for three seconds or more I Clean the pr
15. print job Delete print jobs from the queue Managing Queued Jobs Deleting or Preempting Other Jobs User Manual Delete unneeded jobs stored in personal boxes box numbers in the range 01 29 Deleting Saved Jobs User Manual Mail box nearly full The free hard disk space left for personal boxes in the printer s hard disk does not have 1 GB combined Delete unneeded jobs stored in personal boxes Deleting Saved Jobs User Manual Too many jobs for mail box Saved jobs exceed the personal box capacity Press the Stop button to cancel the print job Delete print jobs from the queue Managing Queued Jobs Deleting or Preempting Other Jobs User Manual Delete unneeded jobs stored in personal boxes box numbers in the range 01 29 Deleting Saved Jobs User Manual Rewinding error There is some foreign object near the Media Take up Unit sensor and the roll cannot be detected Remove the foreign object near the sensor The Media Take up Unit sensor is soiled and the roll cannot be detected Wipe the sensor with a dry cloth to clean it The roll is out of range of detection by the Media Take up Unit sensor Reload the roll E Loading Rolls in the Printer The Media Take up Unit sensor is damaged Contact your Canon dealer for assistance A paper jam has occurred and the roll cannot be rewound Remove the paper from the Media Take u
16. same type and size 1 Press the OK button and remove the roll Removing the Roll from the Printer Removing the Roll Holder from Rolls User Manual 2 Load the new roll E Attaching the Roll Holder to Rolls E Loading Rolls in the Printer 3 If no barcode was printed on the roll specify the type of paper Selecting the Paper Type Roll User Manual 4 If no barcode was printed on the roll specify the paper length Specifying the Paper Length Roll User Manual 5 If Not finished printing Finish printing remaining jobs is shown on the Display Screen press the OK button Printing will resume starting from the page on which the error occurred Roll feed unit error There is a problem with the Roll Unit Turn off the printer and wait at least three seconds before restoring the power If the message is displayed again contact your Canon dealer for assistance No Roll Unit The printer has received a print job that specifies Roll 2 Lower but the Roll Unit is not installed Hold down the Stop button for a second or more to cancel printing 1 Turn the printer off and install the Roll Unit Connect the Roll Unit Cable firmly and completely 2 Turn the printer on and resend the print job The roll feed unit is loose The Roll Unit is detached from the printer Push the Roll Unit firmly all the way in 49 Index a AppleTalk 14 b Bandi
17. the Blue Switch on the Platen User Manual Prepare for parts replacement It is almost time to replace consumables for which service is required You can continue to use the printer for some time until Parts replacement time has passed will be displayed Contact your Canon dealer for assistance 39 Error Messages Error Message Cause Corrective Action Parts replacement time has passed It is past the recommended time to replace consumables for which service is required Contact your Canon dealer for assistance Blue platen switch is dirty The blue Switch on the platen is dirty Open the Top Cover and clean the blue Switch on the platen If Paper is Soiled No printhead No Printhead is installed Install the Printhead E Replacing the Printhead Printhead error There is a problem with the Printhead Open the Top Cover and replace the Printhead with a new one E Replacing the Printhead Wrong printhead An incompatible Printhead has been installed Open the Top Cover and replace the Printhead with a new one E Replacing the Printhead Problem with Printhead The Printhead nozzles are becoming clogged If printing is faint clean the Printhead CB If Printing is Faint PHead needs cleaning The Printhead nozzles are clogged Press the Online button to resume printing Follow these steps to clean
18. the Stop button for a second or more to cancel printing 2 Change the type of paper in the printer driver and try printing again Lines are misaligned The Printhead alignment is not adjusted Adjust the Printhead alignment If Vertical Lines are Warped or Colors are Misaligned Manual Straightening of Lines and Colors Manual Head Adj User Manual Adjusting Line Misalignment Head Inc Adj User Manual The type of paper specified in the printer driver does not match the type loaded in the printer Load paper of the same type as you have specified in the printer driver J Loading Rolls in the Printer E Loading Sheets in the Printer Make sure the same type of paper is specified in the printer driver as you have loaded in the printer 1 Hold down the Stop button for a second or more to cancel printing 2 Change the type of paper in the printer driver and try printing again 12 Troubleshooting I Cannot Print Over Network Phenomenon Cause Corrective Action Cannot connect the printer to the network The Ethernet cable is not connected correctly to the printer s Ethernet port 1 Make sure the printer is connected to the network with the correct Ethernet cable and then turn the printer on For instructions on connecting the cable refer to the Setup Guide 2 Make sure the Link indicator is lit The Link indicator is green if the printer
19. Troubleshooting Canon This Basic Guide includes three booklets Large Format Printers Be sure to read ASafety Precautions in the first imagePROGRAF booklet Printer Operations iIPF815 iPF825 ASafety Drecautions 2 Types of Manuals nesen errnn nne 5 Bas l C G u id e Documentation Conventions 6 PAS 8 Attaching the Roll Holder to Rolls 12 Loading Rolls in the Printer 14 Removing the Roll from the Printer 18 Loading Sheets in the Printer 22 Removing Sheets eere nnr rererere 24 Consumables i 25 Replacing Ink Tanks ssssseeeeeseeeeeneern erene 26 Replacing the Maintenance Cartridge 32 Replacing the Printhead 37 Menu Map 42 Troubleshooting Troubleshooting If Roll Paper Jams If a Sheet Jams If Paper is Soiled If Printing is Faint If Vertical Lines are Warped or Colors are Misaligned If Banding Occurs If Line Length Does Not Match Error Messages Preparing to Transfer the Printer 2 Reinstalling the Printer 8 Installing the Printer Driver Windows 12 Installing the Printer Driver Mac OS X 14 Convenient Printer Driver Features 16 Read this manual before attempting to operate the printer
20. User Manual 22 If Paper is Soiled Clean inside the top cover of the printer as follows Clean inside the Top Cover to maintain better printing quality and help prevent problems Also clean inside the Top Cover in the following situations to ensure optimal operation If the printed surface or the underside of paper is dirty after printing e After you have used up a roll After borderless printing e After printing on small paper After printing on paper that generates a lot of cutting debris e If you have replaced the roll e After printing on paper that generates a lot of paper dust If the message Blue platen switch is dirty is displayed O If the Platen inside the Top Cover becomes dirty it may soil the underside of paper We recommend cleaning the Platen after borderless printing or printing on small paper Important If the Ejection Guide is dirty it may soil the edge of the paper when the paper is cut We recommend cleaning the Ejection Guide even if it does not appear dirty because it may actually be covered with paper dust 1 Open the Top Cover If paper dust has accumulated in the Vacuum holes a on the Platen or in the Borderless Printing Ink Grooves b use the Cleaning Brush c provided with the printer to wipe it away 23 If Paper is Soiled 7 O Do not touch the Linear Scale a Carriage Shaft b or Ink Tube Stabilizer c Avoid cleaning where the Carriage is retracted in
21. age quality LL e We recommend using the type of paper you use most often for adjustment 7 Paper to Rolls Prepare An unused roll at least 10 inches wide e Sheets Standard Adj One sheet of unused paper of at least A4 Letter size Advanced Adj Five sheets of unused paper of at least A4 Letter size or one sheet when C using A2 or larger or two sheets when using A3 loaded lengthwise 26 If Vertical Lines are Warped or Colors are Misaligned Execute Auto Head Adj as follows N OF COP OD N Load the paper E Attaching the Roll Holder to Rolls E Loading Rolls in the Printer E Loading Sheets in the Printer Press the Menu button to display MAIN MENU st Load Eject GI ORC Press A or W to select Adjust Printer and then press the gt button Press A or W to select Auto Head Adj and then press the gt button Press A or W to select Standard Adj or Advanced Adij and then press the gt button Press A or W to select Yes and then press the OK button A test pattern is printed for printhead adjustment Adjustment is now finished if you have printed on a roll or a sheet of A2 size or larger If you are printing on sheets smaller than A2 size for Advanced Adj a confirmation message is displayed asking you whether to continue printing Press the OK button and follow the instructions displayed 27 If Banding Occurs This topic describes how to adjust the feed am
22. al The Printhead is out of alignment Adjust the Printhead alignment If Vertical Lines are Warped or Colors are Misaligned The Printhead nozzles are clogged Print a test pattern to check the nozzles and see if they are clogged Checking for Nozzle Clogging User Manual Streaks may occur if you set the Print Quality too low Choose a higher level of Print Quality in the Advanced Settings of the printer driver and try printing again Printing in Draft or Standard mode is faster and consumes less ink than in Highest or High modes but the printing quality is lower Giving Priority to Particular Graphic Elements and Colors for Printing User Manual The type of paper specified in the printer driver does not match the type loaded in the printer Load paper of the same type as you have specified in the printer driver E Loading Rolls in the Printer E Loading Sheets in the Printer Make sure the same type of paper is specified in the printer driver as you have loaded in the printer 1 Hold down the Stop button for a second or more to cancel printing 2 Change the type of paper in the printer driver and try printing again Troubleshooting Phenomenon Cause Corrective Action Colors in printed images are uneven Line Drawing Text is selected when printing images in many solid colors Specify Image in the printer driver You are print
23. ancing the paper 1 Rewind paper on the Roll Holder manually all the way and then press the OK button 2 If Not finished printing Finish printing remaining jobs is shown on the Display Screen press the OK button Printing will resume starting from the page on which the error occurred Roll printing is selected You have attempted to print a job sent from a computer or a test print sheet or other printer status information on a roll but no roll is loaded Load a roll and try printing again To print on a sheet instead hold down the Stop button for more than a second to cancel printing load a sheet and then print Loading and Printing on Sheets User Manual Roll printing is selected but sheets are loaded A print job for rolls was received when a sheet is loaded Follow these steps to load and print on a roll 1 Press the OK button and remove the sheet E Removing Sheets 2 Load a new roll E Loading Rolls in the Printer The printer now starts printing the print job Hold down the Stop button for a second or more to cancel printing Roll x is selected x is 1 Upper or 2 Lower The indicated roll is specified for a print job sent from a computer but that roll is not loaded Load the indicated roll and try printing again To print on a sheet instead hold down the Stop button for more than a second to cancel printing load a sheet and then print Loading an
24. cally switches the area for paper suction which may make a sound Roll paper makes a fluttering sound during printing There may be a fluttering sound when large paper is advanced You suddenly hear the tone for cleaning operations At regular intervals for printer maintenance cleaning operations will begin automatically even if the printer is in Sleep mode You suddenly hear the tone for ink agitation At regular intervals to ensure optimal printing quality the ink is agitated automatically even if the printer is in Sleep mode Ink agitation takes about a minute and a half The ink is also agitated automatically under the following conditions Note that other operations are not possible while Agitating is displayed on the control panel After the printer is turned on The time for agitation varies depending on how long the printer has been turned off between about a minute and a half to twenty minutes During agitation you can print or do other operations after the printer goes Online After data transmission After about a minute and a half the printer goes Online and printing operations begin However printing may start later after data reception depending on the size of print data After ink tank replacement Ink agitation takes about three and a half minutes During agitation you can print or do other operations after the printer goes Online In other cases contact your Canon dealer for assistance
25. d Printing on Sheets User Manual Roll x is empty x is 1 Upper or 2 Lower Lift the release lever and replace the roll The roll is empty Follow these steps to replace the used roll with a new roll of the same type and size 1 Lift the Release Lever and remove the roll E Removing the Roll from the Printer Removing the Roll Holder from Rolls User Manual 2 Load the new roll E Attaching the Roll Holder to Rolls GB Loading Rolls in the Printer 3 If no barcode was printed on the roll specify the type of paper Selecting the Paper Type Roll User Manual 4 If no barcode was printed on the roll specify the paper length Specifying the Paper Length Roll User Manual 5 If Not finished printing Finish printing remaining jobs is shown on the Display Screen press the OK button Printing will resume starting from the page on which the error occurred There is remaining roll paper but because it could not be advanced it could not be detected Choose a higher level of Print Quality in the Advanced Settings of the printer driver and try printing again Giving Priority to Particular Graphic Elements and Colors for Printing User Manual 48 Error Messages Error Message Cause Corrective Action Roll x is empty x is 1 Upper or 2 Lower Press OK The roll is empty Follow these steps to replace the used roll with a new roll of the
26. d down the Stop button for a second or more to cancel printing 2 Change the type of paper in the printer driver and try printing again The length of printed images is inaccurate In the printer menu Band Joint is specified in Feed Priority To ensure the feed amount matches the paper size select Print Length in Feed Priority in the printer menu and enter the amount for adjustment in Adjust Length Adjusting the Feed Amount User Manual You can adjust the feed amount in 0 02 increments Main Menu Settings User Manual The type of paper specified in the printer driver does not match the type loaded in the printer Load paper of the same type as you have specified in the printer driver E Loading Rolls in the Printer E Loading Sheets in the Printer Make sure the same type of paper is specified in the printer driver as you have loaded in the printer 1 Hold down the Stop button for a second or more to cancel printing 2 Change the type of paper in the printer driver and try printing again 11 Troubleshooting Phenomenon Cause Corrective Action Documents are printed crooked Skew Check Lv has been set to Loose or Off Choose Standard in Skew Check Lv Width Detection has been set to Off Choose On in Width Detection Documents are printed in monochrome In the Advanced Settings of the printer driver Monochrome Monochrome BK
27. e Action The edges of the paper are dirty The Platen has become dirty after borderless printing or printing on small paper Open the Top Cover and clean the Platen CB If Paper is Soiled The type of paper as specified on the printer does not match the type specified in the printer driver Make sure the same type of paper is specified on the printer as in the printer driver Selecting the Paper Type Roll User Manual Selecting the Paper Type Sheet User Manual Make sure the same paper type is specified in the printer driver as on the printer 1 Hold down the Stop button for a second or more to cancel printing 2 Change the type of paper in the printer driver and try printing again The paper is wrinkled or warped Straighten out the wrinkles or curls and reload the paper Do not use paper that has been printed on previously E Loading Rolls in the Printer E Loading Sheets in the Printer A cut line is printed because the function to reduce cutting dust has been activated If this function is not needed deactivate CutDustReduct through the printer menu Main Menu Settings User Manual The Printhead is set too low In Head Height choose Automatic Troubleshooting Paper Abrasion and Blurry Images Head Height User Manual You are printing on heavyweight paper or paper that curls or wrinkles easily after absorbing ink When printing on Heavyweig
28. ed printing Finish printing remaining jobs is shown on the Display Screen press the OK button Printing will resume starting from the page on which the error occurred Paper jam Manually rewind the roll all the way and press OK A paper jam occurred when advancing the paper 1 Rewind paper on the Roll Holder manually all the way and then press the OK button If Not finished printing Finish printing remaining jobs is shown on the Display Screen press the OK button Printing will resume starting from the page on which the error occurred N 44 Error Messages Error Message Cause Corrective Action Paper loaded askew Paper is loaded askew Follow these steps to reload the roll 1 Lift the Release Lever 2 Open the Top Cover 3 Adjust the right edge of the roll to make it parallel to the right Paper Alignment Line 4 Lower the Release Lever 5 Close the Top Cover E Loading Rolls in the Printer If this error recurs after you reload the roll remove the Roll Holder from the printer push the roll firmly in until it touches the Roll Holder flange and reload the Roll Holder in the printer E Attaching the Roll Holder to Rolls Follow these step to reload a sheet 1 Lift the Release Lever 2 Open the Top Cover 3 Adjust the right edge of the sheet to make it parallel to the right Paper Alignment Line and the trailing edge of the sheet to make it
29. en using A2 or larger Execute Auto Band Adj as follows Load the paper 1 E Attaching the Roll Holder to Rolls E Loading Rolls in the Printer E Loading Sheets in the Printer Always make sure the loaded paper matches the type of paper specified in the settings Adjustment Important cannot be completed correctly unless the loaded paper matches the settings 2 Press the Menu button to display MAIN MENU ns st Load Ejoct 1386 ORC 28 N OO Rh W If Banding Occurs Press A or W to select Adjust Printer and then press the gt button Press A or W to select Auto Band Adj and then press the gt button Press A or W to select Standard Adj or Advanced Adj and then press the gt button Press A or W to select Yes and then press the OK button A test pattern is printed for band adjustment Adjustment is now finished if you have printed on a roll or a sheet of A2 size or larger If you are printing on sheets smaller than A2 size for Standard Adj a confirmation message is shown on the Display Screen requesting you to continue printing Press the OK button and follow the instructions on the Display Screen 29 If Line Length Does Not Match Adjust the length of printed lines as follows Use Adjust Length to ensure that lines in CAD drawings are printed at exactly the right length In the Adjust Length menu choose the mode of length adjustment A High or B S
30. er you have specified in the printer driver E Removing the Roll from the Printer Loading and Printing on Sheets User Manual You are using a roll with the Media Take up Unit but a print job requiring sheets was sent 1 Press the Stop button for a second to cancel the job involving sheets 2 Choose Paper Cutting in the menu Press the Load Eject button and remove the roll Sheet removed A sheet has come out of the printer during printing Lift the Release Lever and remove the paper If Not finished printing Finish printing remaining jobs is shown on the Display Screen press the OK button Printing will resume starting from the page on which the error occurred 3 4 Load a sheet and resend the print job 1 2 End of paper feed You are pressing the A button on the Control Panel and trying to rewind the roll to the edge Release the A button 35 Error Messages Error Message Cause Corrective Action Insufficient paper for job The printer has received a print job longer than the amount of roll paper left when ManageRemainRoll in the printer menu is On and one of the following settings is selected e During HP GL 2 printing GL2 Settings gt Media Source in the printer menu is set to an option other than Automatic The Media Take up Unit is in use Press the Online button to resume printing However the roll paper may run out during the
31. etting ThickenFineLines to On in the main menu will print the lines more distinctly Main Menu Settings User Manual HP GL 2 jobs are printed in monochrome or color The Color Mode is incorrect On the printer Control Panel check the Color Mode setting Main Menu Settings User Manual However for optimal Printhead performance the printer consumes trace amounts of color ink even when Monochrome is selected as Color Mode Printed colors are inaccurate in lines during HP GL 2 printing AdjustFaintLines in the main menu is set to On Selecting Off may help produce the expected results However lines in some colors may appear broken HP GL 2 printing takes a long time Large print jobs with a lot of data take longer to print On the printer Control Panel set Input Resolution to 300dpi Main Menu Settings User Manual The printer stops when printing a HP GL 2 job the carriage stops moving The printer is analyzing the print job Either wait a while for printing to resume or on the printer Control Panel set Input Resolution to 300dpi Main Menu Settings User Manual HP GL 2 jobs are printed 6 mm larger than specified The page size of the HP GL 2 print job as created in the source application is incorrect In MAIN MENU set PageSizeProcess1 to On Main Menu Settings User Manual HP GL 2 jobs are printed at maximum size even if a standard size is specified
32. ettings are configured correctly Configuring the Printer Driver Destination User Manual Configuring the Destination for TCP IP Network User Manual 13 Troubleshooting Phenomenon Cause Corrective Action Cannot print over AppleTalk or Bonjour networks The AppleTalk protocol is not enabled on the printer Activate AppleTalk on the printer Configuring the Printer s AppleTalk Network Settings User Manual The computer you are trying to print from is not configured correctly Make sure the computer s AppleTalk settings are configured correctly Configuring the Destination for AppleTalk Networks User Manual Configuring the Destination for Bonjour Networks User Manual The computer and printer are not on the same network Due to the nature of Bonjour you cannot print if the printer is on another network behind a router Make sure the computer and printer are on the same network For information about network settings ask your network administrator Cannot print over a NetWare network The printer s NetWare settings are not configured correctly Make sure the printer s NetWare settings are configured correctly In particular make sure a valid frame type is selected Configuring the Printer s NetWare Network Settings User Manual The computer you are trying to print from is not configured correctly Make sure the computer s NetWare settings are c
33. ht Coated Paper or other paper based media choose a VacuumStrngth setting of Strong or Strongest If paper still rubs against the printhead try raising the Printhead by setting Head Height to Highest Adjusting the Vacuum Strength VacuumStrngth User Manual Troubleshooting Paper Abrasion and Blurry Images Head Height User Manual When printing on CAD Tracing Paper or film based media choose a VacuumStrngth setting of Standard Strong or Strongest If paper still rubs against the printhead try raising the Printhead by setting Head Height to Highest Adjusting the Vacuum Strength VacuumStrngth User Manual Troubleshooting Paper Abrasion and Blurry Images Head Height User Manual The Ejection Guide is soiled Clean the Ejection Guide Cleaning the Printer Exterior User Manual Troubleshooting Phenomenon Cause Corrective Action The surface of the paper is dirty The Paper Retainer is soiled Clean the Paper Retainer If Paper is Soiled You are using a paper that does not dry easily In the Control Panel menu set Roll DryingTime to at least 1 min Main Menu Settings User Manual When paper that does not dry easily is used for printing it may curl during printing and touch the Output Tray In this case in the Control Panel menu complete the settings for Dry time and Area in Scan Wait Time However note that printing will now take lo
34. ing on paper that curls easily Printed colors may appear uneven on the leading edge of paper that is susceptible to curling Increase the level of suction holding the paper against the Platen or specify a margin of 20 mm 0 79 in or more for the leading edge Adjusting the Vacuum Strength VacuumStrngth User Manual Printed colors may be uneven if you set the Print Quality too low Choose a higher level of Print Quality in the Advanced Settings of the printer driver Printing in Draft or Standard mode is faster and consumes less ink than in Highest or High modes but the printing quality is lower Giving Priority to Particular Graphic Elements and Colors for Printing User Manual Color may be uneven between dark and light image areas Select Unidirectional Printing in the Advanced Settings of the printer driver When borderless printing is used the edge of the paper is cut during printing Thus ink density may be slightly uneven at the edges Specify No in Auto Cut in the printer driver before printing In this case the paper can be printed without borders on the left and right sides only Cut the printed document ejected from the printer then use scissors to cut away the edges on the top and bottom Choose a higher level of Print Quality in the Advanced Settings of the printer driver Giving Priority to Particular Graphic Elements and Colors for Printing User Manual The Printhead is
35. ink or Monochrome Bitmap is specified in Color Mode In the Advanced Settings of the printer driver specify Color in Color Mode and try printing again The Printhead nozzles are clogged Print a test pattern to check the nozzles and see if they are clogged Checking for Nozzle Clogging User Manual Line thickness is not uniform In the Special Settings dialog box of the Windows printer driver Fast Graphic Process is selected Open the printer driver s Properties dialog box from Print in the application software s File menu and try printing following the steps below 1 Clear the option Open Preview When Print Job Starts on the Main sheet 2 Clear the option Page Layout on the Layout sheet 3 Click the Special Settings button on the Layout sheet to display the Special Settings dialog box Clear the option Fast Graphic Process The blue Switch on the platen is set incorrectly Move the Switch numbered corresponding to the size of paper for printing opposite to the e position Setting the Blue Switch on the Platen User Manual The type of paper specified in the printer driver does not match the type loaded in the printer Load paper of the same type as you have specified in the printer driver E Loading Rolls in the Printer E Loading Sheets in the Printer Make sure the same type of paper is specified in the printer driver as you have loaded in the printer 1 Hold down
36. inthead S If printing does not improve after Head Cleaning A try Head Cleaning B If this does not solve the problem repeat Head Cleaning B two or three times If this still does not improve printing the Printhead may have MEMO reached the end of its useful life Contact your Canon dealer for assistance gt A Do not remove the Maintenance Cartridge or ink tanks during cleaning Caution a 1 2 3 4 Press the Menu button to display MAIN MENU Ste Loadieject H Press A or W to select Head Cleaning and then press the gt button Press A or W to select the type of cleaning and then press the OK button e Head Cleaning A Use Head Cleaning A if printing is faint or contains foreign substances This method of cleaning consumes the least amount of ink It takes about three minutes to complete e Head Cleaning B Use Head Cleaning B if no ink comes out of the printhead or if Head Cleaning A does not solve the problem It takes about four minutes to complete The printhead is cleaned and the printer goes online Print a test pattern to check the nozzles and determine whether cleaning has cleared the nozzles Checking for Nozzle Clogging User Manual 25 If Vertical Lines are Warped or Colors are Misaligned This section describes how to perform automatic adjustment of the printhead to straighten lines and colors If printed vertical lines are warped or colors are out of
37. iority is not selected Click Special Settings on the Layout sheet of the printer driver and select Application Color Matching Priority in the dialog box Printhead characteristics gradually change through repeated use and colors may change Adjust the Printhead alignment If Vertical Lines are Warped or Colors are Misaligned Manual Straightening of Lines and Colors Manual Head Adj User Manual Color may change slightly even on the same model of printer if you use a different version of the firmware or printer driver or when you print under different settings or in a different printing environment Follow these steps to prepare the printing environment 1 Use the same version of firmware or printer driver 2 Specify the same value for all settings items Troubleshooting Phenomenon Cause Corrective Action Banding in different colors occurs The paper feed amount is out of adjustment Adjust the feed amount Adjusting the Feed Amount User Manual Printing does not proceed smoothly because print jobs are interrupted during transmission Exit other applications and cancel other print jobs In the printer menu Print Length is specified in Feed Priority Selecting Band Joint may improve printing results Adjust the feed amount in the printer menu by specifying Band Joint in Feed Priority and try printing again Adjusting the Feed Amount User Manu
38. ish printing remaining jobs is shown on the Display Screen press the OK button Printing will resume starting from the page on which the error occurred E Loading Rolls in the Printer If this error recurs after you reload the roll remove the Roll Holder from the printer push the roll firmly in until it touches the Roll Holder flange and reload the Roll Holder in the printer E Attaching the Roll Holder to Rolls Follow these step to reload a sheet 1 Lift the Release Lever 2 Open the Top Cover 3 Adjust the right edge of the sheet to make it parallel to the right Paper Alignment Line and the trailing edge of the sheet to make it parallel to the paper alignment line under the Paper Retainer 4 Lower the Release Lever 5 Close the Top Cover 6 If Not finished printing Finish printing remaining jobs is shown on the Display Screen press the OK button Printing will resume starting from the page on which the error occurred E Loading Sheets in the Printer Papr Type Mismatch You tried to print a test pattern for printer adjustment on several sheets but sheets of different types of paper were used Hold down the Stop button for a second or more to cancel printing When printing a test pattern use sheets of the same type of paper Lift the Release Lever and load a sheet of the same type of paper Loading and Printing on Sheets User Manual 46 Error Mes
39. lows and then execute Auto Head Adj again 1 Press the Online button to clear the error 2 Use Head Inc Adj to adjust the angle of inclination of the Printhead Adjusting Line Misalignment Head Inc Adj User Manual 3 Execute Auto Head Adj again If Vertical Lines are Warped or Colors are Misaligned Cannot print as selected Another roll is in use A printed document remains in the Output Tray without being cut and a print job was received that specifies the other roll Follow these steps to load the other roll after cutting the printed document 1 Hold down the Stop button for a second or more to cancel printing 2 Cut the printed document Specifying the Cutting Method for Rolls User Manual 3 Load the other roll and resend the print job Loading and Printing on Rolls User Manual Maximum jobs stored 100 jobs are stored in the personal box Delete unneeded jobs stored in personal boxes Deleting Saved Jobs User Manual Mail box full Now printing without saving data No more space is available on the printer s hard disk so jobs are now printed without saving them Print jobs can no longer be saved on the hard disk After printing this message is cleared 41 Error Messages Error Message Cause Corrective Action The mail box is full There is no more space on the printer s hard disk Press the Stop button to cancel the
40. nd the scrap or paper jam look for the paper in the lower part of the printer and inside the top cover MEMO Troubleshooting When Paper Jams are not Found User Manual User Manual 2 Open the Top Cover 1 Turn the printer off Turning the Printer On and Off If the Carriage is out move the Carriage out of the way away from the paper 18 If Roll Paper Jams If the Cutter is out move the Cutter to the right side away from the paper If the Cutter is on the left side be sure to move it to the right If the Cutter is on the left side when you Important turn the printer on the printer may rip the paper 5 Lift the Release Lever out toward the front Use a scissors or cutting tool to cut 6 Holding the paper on both sides pull the jammed portion away the printed or wrinkled portion 19 If Roll Paper Jams If the Carriage is on the left move the Carriage to the right until it stops O Always move the Carriage to the right side If the Carriage is on the left a Carriage error may occur Important when you turn on the printer gently pull it evenly to the position of the Ejection Guide a Align the right side of the roll paper with the Paper Alignment Line b keeping this side parallel to the line and then lower the Release Lever 8 Hold the edge of the roll paper in the middle as you O Do not force the roll paper into alignment with the Paper Alignment Line b
41. nding Occurs The Platen suction is too strong Set VacuumStrngth to Weakest Adjusting the Vacuum Strength VacuumStrngth User Manual Close the blue Switch on the platen so that it matches the paper size Setting the Blue Switch on the Platen User Manual The Printhead is set too high Lower the Printhead Troubleshooting Paper Abrasion and Blurry Images Head Height User Manual The type of paper specified in the printer driver does not match the type loaded in the printer Load paper of the same type as you have specified in the printer driver E Loading Rolls in the Printer E Loading Sheets in the Printer Make sure the same type of paper is specified in the printer driver as you have loaded in the printer 1 Hold down the Stop button for a second or more to cancel printing 2 Change the type of paper in the printer driver and try printing again The contrast becomes uneven during printing The paper feed amount is out of adjustment Adjust the feed amount Adjusting the Feed Amount User Manual The type of paper specified in the printer driver does not match the type loaded in the printer Load paper of the same type as you have specified in the printer driver E Loading Rolls in the Printer E Loading Sheets in the Printer Make sure the same type of paper is specified in the printer driver as you have loaded in the printer 1 Hol
42. ng da ieri 28 BONJOUF cicala iaia 14 c Elle EE 18 21 Gleaning Br s Pissinger gaia Eed 23 Color iunevennessi sii asia EE EEN ipa 10 e Error messages ucraina 32 h el 15 34 j Jammedirollipapet asprersaii ia 18 Jammed sheetsi i ulai talia 21 n KE EE 14 Ke nananana ia 13 Bo Paper Alignment Line eener neee eee nenese 20 Paper Retainer seniems A pai 24 Paper ULT DEEN 23 Printhead cleaning aa iaia 25 Printing not possible 13 S e VE 24 t TOP COVER isis ete nale iii 23 TOP Gover Roller asgpugegeeuuensgergg gesg ee ge a 24 50 Canon Canon Inc 30 2 Shimomaruko 3 chome Ohta ku Tokyo 146 8501 Japan Canon U S A Inc One Canon Plaza Lake Success NY 11042 U S A Canon Europe Ltd 3 The Square Stockley Park Uxbridge Middlesex UB11 1ET United Kingdom Canon China Co Ltd 15F Jinbao Building No 89 Jinbao Street Dongcheng District Beijing 100005 China Canon Australia Pty Ltd 1 Thomas Holt Drive North Ryde Sydney N S W 2113 Australia ZS IS SS SAM QT5 3251 V1 CANON INC 2010 PRINTED IN JAPAN
43. nger Main Menu Settings User Manual The back side of the paper is dirty The Platen has become dirty after borderless printing or printing on small paper Open the Top Cover and clean the Platen If Paper is Soiled Set CarriageScanWdth to Fixed The Platen has become soiled due to printing on the Platen because width detection is deactivated Activate width detection and open the Top Cover and clean the Platen CB If Paper is Soiled Open the Top Cover and clean the Platen After this manually advance the roll onto the Platen before printing If Paper is Soiled Feeding Roll Paper Manually User Manual The Paper Retainer is soiled Clean the Paper Retainer If Paper is Soiled Printed colors are inaccurate Color adjustment has not been activated in the Advanced Settings of the printer driver In the Advanced Settings of the printer driver access Color Settings in Color Mode to adjust colors Colors have not been adjusted on the computer or monitor Refer to the computer and monitor documentation to adjust the colors Adjust the settings of the color management software referring to the software documentation as needed The Printhead nozzles are clogged Print a test pattern to check the nozzles and see if they are clogged Checking for Nozzle Clogging User Manual In the Windows printer driver Application Color Matching Pr
44. nit continues rotating There is a foreign object in the path of the Media Take up Sensor Remove the foreign object from the Media Take up Sensor path Arrange the Basket Cloth and Basket Rod so they do not interfere with the Media Take up Sensor The Media Take up Sensor cord is not connected to the Right Media Take up Unit correctly Reconnect the Media Take up Sensor cord as follows 1 Turn the printer off 2 Disconnect the Media Take up Sensor cord from the Right Media Take up Unit and reconnect it firmly all the way in 3 Turn the printer on Using the Media Take up Unit User Manual If the Media Take up Unit continues rotating contact your Canon dealer for assistance The size of clear film cannot be detected The Platen is soiled with ink or other substances Open the Top Cover and clean the entire Platen If Paper is Soiled Troubleshooting I Printing Does Not Start Phenomenon Cause Corrective Action The Data lamp on the Control Panel does not light up The printer is not on Make sure the power cord is securely plugged in all the way Press the Power button to turn on the printer The target printer was not selected when printing The printer is in Sleep mode In Windows select the printer by clicking Select Printer or Printer in the printing dialog box and try printing again In Mac OS X open the dialog box of the printer driver
45. not be correctly detected Ink level detection cannot work correctly if you use refill ink tanks The refill ink tank can no longer be used See the section Ink level detection and take the appropriate action Ink level detection User Manual 34 Error Messages Error Message Cause Corrective Action Top cover is open The printer has detected that the Top Cover is open Open the Top Cover fully remove any foreign objects and close the Top Cover again If the error occurs again close the Top Cover turn off the printer and wait a while before restoring power ERROR Exxx xxxx x represents a letter or number An error requiring service may have occurred Write down the error code and message turn off the printer and contact your Canon dealer for assistance Sheet printing is selected You have attempted to print a test print sheet or other printer status information on a sheet but no sheet is loaded Load a sheet and try printing again To print on a roll instead hold down the Stop button for more than a second to cancel printing load a roll and then print Loading and Printing on Rolls User Manual Regular printing is selected but a roll is loaded A print job for printing on sheets was sent when a roll is loaded Hold down the Stop button for a second or more to cancel printing Remove the roll and load a sheet of the type and size of pap
46. nter has received print data that includes HP RTL commands when Auto Rotate is On Set Auto Rotate to Off before attempting to print again Main Menu Settings User Manual The printer is damaged Contact your Canon dealer for assistance Troubleshooting I Problems with the Printing Quality Phenomenon Cause Corrective Action Printing is faint You may be printing on the wrong side of the paper Print on the printing surface The Printhead nozzles are clogged Print a test pattern to check the nozzles and see if they are clogged Checking for Nozzle Clogging User Manual Because the printer was left without ink tanks installed for some time ink has become clogged in the ink supply system After the ink tanks have been installed for 24 hours run Head Cleaning B If Printing is Faint Paper is jammed inside the Top Cover Follow the steps below to remove the jammed piece of paper inside the Top Cover 1 Press the Online button to bring the printer offline 2 Open the Top Cover and make sure the Carriage is not over the Platen 3 Remove any scraps of paper inside the Top Cover GB If Roll Paper Jams B If a Sheet Jams 4 Close the Top Cover During borderless printing the ink was not dry enough before cutting Specify a longer drying period in the printer menu in Roll DryingTime in Paper Details Main Menu Settings User Manual
47. o select Adjust Printer and then press the gt button Press A or W to select Adjust Length and then press the gt button Press A or W to select A High or B Standard Draft and then press the button 5 Q Millimeter Press A or W to select Yes and then press the OK button A test pattern is printed for adjustment based on the amount of paper stretching or shrinkage The scale bar shows Millimeter in 50 mm units and Inch in 1 inch units Atest pattern is printed in black when you choose A High or in magenta if you choose B Standard Draft MEMO To cancel printing the test pattern for adjustment hold down the Stop button for a second or more and then go to step 7 Measure the length of the adjustment pattern Calculate the difference between the measured length and actual length Enter it as a percentage and press the OK button You can adjust the value in 0 02 increments Press A to increase the value or W to decrease it If the scale is printed shorter than actual size set the value toward the positive side if it is printed longer set the value toward the negative side You can also specify the adjustment value in Adjust Length in the Paper Details menu In this case MEMO N test pattern for adjustment is printed 31 Error Messages Respond to error messages as follows Error messages Check the message and take the appropriate action Before b
48. of roll paper was used during a print job The paper was not advanced because the trailing edge is taped to the roll Turn off the printer and remove the roll from the printer before restoring power Fastening tape or the Belt Stopper has not been removed inside the Top Cover Turn off the printer open the Top Cover and remove the tape or the Belt Stopper before restoring power An error requiring service may have occurred Turn off the printer and wait at least three seconds before restoring the power If the message is displayed again write down the error code and message turn off the printer and contact your Canon dealer for assistance Hard disk error The format of the printer s hard disk is invalid Press the OK button to start reformatting the hard disk When formatting is finished the printer automatically restarts Formatting will erase all data on the hard disk 37 Error Messages Error Message Cause Corrective Action Cannot adjust band The Printhead nozzles are clogged Execute Auto Band Adj again as follows 1 Press the Online button to clear the error 2 Print a test pattern to check the nozzles Checking for Nozzle Clogging User Manual 3 Clean the Printhead if the nozzles are clogged If Printing is Faint 4 Execute Auto Band Adj again LB If Banding Occurs Highly transparent film is loaded that cannot be used for feed amoun
49. onfigured correctly Configuring NetWare Network Settings User Manual The NetWare server and services are not configured correctly Check the following points 1 Make sure the NetWare file server is running 2 Make sure there is enough free disk space on the NetWare file server Insufficient disk space may prevent you from processing large print jobs 3 Start NWADMIN or PCONSOLE and confirm that the print service is configured correctly and the print queue is available 4 If data transmission to a printer on another subnet fails deactivate NCP burst mode in that printer s network protocol settings 5 If the printer is used in queue server mode specify Other Unknown as the printer type 14 Troubleshooting I HP GL 2 Problems Phenomenon Cause Corrective Action Lines or images are missing in the HP GL 2 data that was printed The memory is full Check the size of the data in the print job An HP GL 2 command not supported by this printer was received Check the print job and settings The printer has received print data that includes HP RTL commands when Auto Rotate is On Set Auto Rotate to Off before attempting to print again Main Menu Settings User Manual Lines are printed too thick or thin from the HP GL 2 data The Line Width setting in the main menu is incorrect Confirm the selection in Line Width If fine lines are printed faintly s
50. orderless printing move the blue platen switch Blue platen switch is dirty Borderless printng not possible Borderless printng not possible Paper stretched or shrank Cannot adjust band Cannot adjust printhead Cannot print as selected Another roll is in use Cannot print as specified Close Ink Tank Cover End of paper feed ERROR Exxx xxxx x represents a letter or number Execute printhead cleaning File read error GARO Wxxxx x represents a number GL2 W0502 The parameter is out of range GL2 W0504 This command is not supported GL2 Wxxxx The memory is full xxxx is 0501 0903 or 0904 Hard disk error Hardware error XXXXXXXX XXXX x represents a letter or number Ink insufficient Ink tank is empty Insert the maintenance cartridge Insufficient paper for job Mail box full Now printing without saving data Mail box nearly full Maintenance cartridge full Maintenance cartridge problem Maximum jobs stored Media take up unit ready Multi sensor error No ink left No ink tank loaded No Maintenance Cartridge capacity No printhead No Roll Unit Not much ink is left Paper cutting failed Paper jam Paper loaded askew Paper size not detected Papr Type Mismatch PaprTypeMismatch Parts replacement time has passed PHead needs cleaning Prepare for maint cart replacement Prepare for parts replacement 32 Printhead error Problem with Printhead Regular printing is selected
51. ount automatically If printed images are affected by banding in different colors adjust the amount that paper is fed Auto Band Adj offers two modes Standard Adj and Advanced Adj Use Advanced Adj if Standard Adj does not eliminate banding or when using paper other than genuine Canon paper or paper for purposes other than checking output Always check the Feed Priority setting before using Auto Band Adj Selecting a Feed Amount Adjustment Method Feed Priority User Manual 2 When using highly transparent media not compatible with Auto Band Adj you must adjust the feed amount manually gt If Line Length Does Not Match MEMO If additional fine tuning is necessary after Auto Band Adj use Fine Band Adj Banding Adjustment During Printing Fine Band Adj User Manual To adjust the measurement scale and ensure accuracy so that lines in CAD drawings are printed at exactly the right length for example specify the amount of paper stretching or shrinkage when adjusting the feed amount EA If Line Length Does Not Match This may take some time depending on the type of paper Use paper of the same type and size for adjustment as you will use for printing 7 Paper to Rolls Prepare An unused roll at least 10 inches wide e Sheets Standard Adj One sheet of unused paper of at least A4 Letter size Advanced Adj Two sheets of unused paper of at least A4 Letter size or one sheet wh
52. out of alignment Adjust the Printhead alignment LB If Vertical Lines are Warped or Colors are Misaligned Drying documents stacked on each other may cause uneven colors To avoid uneven colors we recommend drying each sheet separately Color density may be uneven if you use Glossy Paper art paper or Coated Paper In Advanced Settings of the printer driver choose Highest or High in Print Quality The type of paper specified in the printer driver does not match the type loaded in the printer Load paper of the same type as you have specified in the printer driver E Loading Rolls in the Printer E Loading Sheets in the Printer Make sure the same type of paper is specified in the printer driver as you have loaded in the printer 1 Hold down the Stop button for a second or more to cancel printing 2 Change the type of paper in the printer driver and try printing again Scan Wait Time gt Area in the Control Panel menu is set to Leading edge When Scan Wait Time gt Area is set to Leading edge colors may be uneven 110 160 mm from the leading edge The position varies depending on the Print Quality setting In this case select Scan Wait Time gt Area gt Entire area However note that printing will now take longer Main Menu Settings User Manual 10 Troubleshooting Phenomenon Cause Corrective Action Image Edges are Blurred or White Ba
53. p Unit Press the Online button to clear the error Turn on the media take up unit The Media Take up Unit was off when you selected Enable for Take up Reel Turn the Media Take up Unit on Media take up unit ready The Take up Reel setting in the printer MAIN MENU was changed from Enable to Disable but a print job was received before the roll was removed Press the Stop button and stop printing The mode switches from take up mode to regular mode after you change the Take up Reel setting in the MAIN MENU from Enable to Disable and lift the Release Lever or after you execute Paper Cutting Press the Online button to resume printing Multi sensor error Direct sunlight or strong lighting may be shining on the printer and causing the sensor to malfunction Take steps to ensure the printer is not used when exposed to direct sunlight or strong lighting The performance of a sensor inside the printer may be impaired Turn off the printer and wait at least three seconds before restoring the power If the message is displayed again contact your Canon dealer for assistance 42 Error Messages Error Message Cause Corrective Action Maintenance cartridge problem An incompatible or used Maintenance Cartridge has been installed Install an unused Maintenance Cartridge specified for use with the printer E Replacing the Maintenance Cartridge Maintenance ca
54. parallel to the paper alignment line under the Paper Retainer 4 Lower the Release Lever 5 Close the Top Cover E Loading Sheets in the Printer To disable this message if it is displayed repeatedly despite reloading paper for example choose Off or Loose in the Skew Check Lv setting of the printer menu However this may cause jams because paper may be askew when it is printed Also the Platen may become soiled which may soil the back of the next document when it is printed Borderless printng not possible Paper stretched or shrank The loaded roll has expanded or contracted due to environmental conditions making it wider or narrower than the supported width for borderless printing Hold down the Stop button for a second or more to cancel printing Use each type of paper only where the recommended environmental conditions are met For details on environmental conditions for various paper see the Paper Reference Guide Types of Paper User Manual 45 Error Messages Error Message Cause Corrective Action Paper size not detected Paper has been loaded askew or warped paper has been loaded Follow these steps to reload the roll 1 Lift the Release Lever 2 Open the Top Cover 3 Adjust the right edge of the roll to make it parallel to the right Paper Alignment Line 4 Lower the Release Lever 5 Close the Top Cover 6 If Not finished printing Fin
55. print job and you may not be able to print all of the document Hold down the Stop button for a second or more to cancel printing Either change the printer driver Paper Source setting or the GL2 Settings gt Media Source setting in the printer menu or replace the roll with a roll that has enough paper for the print job and then try printing again If you are using the Media Take up Unit remove the printed document from the Media Take up Unit before replacing the roll with a roll that has enough paper for the print job and then try printing again E Removing the Roll from the Printer E Loading Rolls in the Printer Removing Printed Documents from the Media Take up Unit User Manual This type of paper is not compatible with HP GL 2 The printer has received a HP GL 2 print job that cannot be printed on the paper that has been advanced Follow these steps to replace the type of paper in the printer 1 Hold down the Stop button for a second or more to cancel printing 2 Replace the paper with a type compatible with HP GL 2 For details on paper compatible with HP GL 2 refer to the Paper Reference Guide Types of Paper User Manual Press the Online button to resume printing However note that this error may cause paper jams and affect the printing quality Use another paper The Printhead and feed amount cannot be adjusted when highly transparent film is loaded Press the
56. reign object 2 If Not finished printing Finish printing remaining jobs is shown on the Display Screen press the OK button Printing will resume starting from the page on which the error occurred You are not using the printer under the recommended environmental conditions for the paper Use the printer only where the recommended environmental conditions for the paper are met Note that various environmental conditions are recommended for various types of paper For details on the recommended environmental conditions for paper see the Paper Reference Guide Types of Paper User Manual You are using paper that is not compatible with automatic cutting Specify Manual as the cutting method and cut the roll manually Specifying the Cutting Method for Rolls User Manual For information about paper that is compatible with automatic cutting see the Paper Reference Guide Types of Paper User Manual The Cutter Unit stops in the middle of cutting If the Carriage is out move the Carriage out of the way away from the paper If the Cutter is out move the Cutter to the right side away from the paper and remove the jammed paper If Roll Paper Jams If the paper cannot be cut using the Cutter Unit specify Manual as the roll cutting method and cut the roll manually Specifying the Cutting Method for Rolls User Manual In other cases the Cutter Unit may be damaged Contact
57. rt the roll firmly until it touches the flange of the Roll Holder E Attaching the Roll Holder to Rolls If you press the Online button and continue printing the document will be printed with a border 38 Error Messages Error Message Cause Corrective Action Borderless printng not possible Check supported paper The print job received specifies a type or width of paper that is not compatible with borderless printing Follow these steps to change the settings of the print job to enable borderless printing 1 Hold down the Stop button for a second or more to cancel printing 2 Make sure the correct printer driver for the printer is selected and try printing again For information on types of paper compatible with borderless printing refer to the Paper Reference Guide Types of Paper User Manual If you press the Online button and continue printing the document will be printed with a border The loaded paper is not compatible with borderless printing Hold down the Stop button for a second or more to cancel printing If you press the Online button and continue printing the document will be printed with a border Before borderless printing move the blue platen switch The blue Switch on the platen was set to the side opposite e when a borderless print job was received Before borderless printing set the blue Switch on the platen to the e side Setting
58. rtridge full The Maintenance Cartridge is full After confirming that the printer has stopped operating replace the Maintenance Cartridge E Replacing the Maintenance Cartridge Wrong maintenance cartridge A Maintenance Cartridge for a different model of printer is installed Replace it with the Maintenance Cartridge for your particular model Prepare for maint cart replacement The Maintenance Cartridge is almost full You can continue to print but prepare a new Maintenance Cartridge to use when the message for replacement is displayed No Maintenance Cartridge capacity The Maintenance Cartridge cannot absorb enough ink for Printhead cleaning or other operation After confirming that the printer has stopped operating replace the Maintenance Cartridge E Replacing the Maintenance Cartridge Insert the maintenance cartridge The Maintenance Cartridge is not installed Install the Maintenance Cartridge E Replacing the Maintenance Cartridge Paper cutting failed There are sheets left on the Ejection Guide 1 Lift the Release Lever and remove the paper 2 If Not finished printing Finish printing remaining jobs is shown on the Display Screen press the OK button Printing will resume starting from the page on which the error occurred There is a foreign object by the Output Tray obstructing the Cutter Unit 1 Lift the Top Cover and remove the fo
59. sages Error Message Cause Corrective Action Papr Type Mismatch When the Detect Mismatch menu is set to Pause the type of paper loaded does not match the type specified in the printer driver Follow these steps to ensure the paper type matches on the printer and in the printer driver 1 Hold down the Stop button for a second or more to cancel printing 2 Either change the type of paper specified in the printer driver settings or replace the loaded paper and change the paper type setting on the printer Loading and Printing on Rolls User Manual Loading and Printing on Sheets User Manual You tried to print a test pattern for printer adjustment on several sheets but sheets of different types of paper were used Follow these steps to ensure the paper type matches on the printer and in the printer driver 1 Hold down the Stop button for a second or more to cancel printing 2 Either change the type of paper specified in the printer driver settings or replace the loaded paper and change the paper type setting on the printer Loading and Printing on Rolls User Manual Loading and Printing on Sheets User Manual Press the Online button to resume printing However note that this error may cause paper jams and affect the printing quality When the Detect Mismatch menu is set to Warning the type of paper loaded does not match the type specified in the printer driver You can contin
60. t adjustment Adjust the feed amount manually Manual Band Adjustment Manual Band Adj User Manual File read error Files on the printer s hard disk have become corrupted Restart the printer Only the corrupted files will be deleted and the printer will restart Unknown file Data sent to keep the printer up to date such as paper information is in the wrong format Check the data Turn off the printer and wait a while before restoring power and then resend the data You have uploaded firmware for a different model Check the firmware version Turn off the printer and wait a while before restoring power and then resend the firmware If the message is displayed again contact your Canon dealer for assistance Borderless printng not possible Lift release lever and reload the paper Because paper expands or contracts depending on the environment of use it may become narrower or wider than the supported width for borderless printing Hold down the Stop button for a second or more to cancel printing Use each type of paper only where the recommended environmental conditions are met For details on environmental conditions for various paper see the Paper Reference Guide Types of Paper User Manual The paper is loaded askew Lift the Release Lever and straighten the paper so that the edge of the paper is in the width of the ink groove for borderless printing Inse
61. tandard Draft that suits your particular printing application e A High This setting is applied when Highest or High is selected in Print Quality in the printer driver e B Standard Draft This setting is applied when Standard or Draft is selected in Print Quality in the printer driver Check the Feed Priority setting before using Adjust Length Selecting a Feed Amount Adjustment Method Feed Priority User Manual Le e Use paper of the same type and size for adjustment as you will use for printing If you have selected Easy Settings on the printer follow these steps to confirm the Print Quality setting Windows Click View Settings on the Main tab to display the View Settings dialog box e Mac OS X Click View set on the Main pane to display the View settings dialog box MEMO d a Paper to Rolls Prepare An unused roll at least 10 inches wide Sheets IF One sheet of unused paper of at least A4 Letter size Follow these steps to change the Adjust Length setting Load the paper E Attaching the Roll Holder to Rolls E Loading Rolls in the Printer E Loading Sheets in the Printer Always make sure the loaded paper matches the type of paper specified in the settings Adjustment Important cannot be completed correctly unless the loaded paper matches the settings 2 Press the Menu button to display MAIN MENU 30 oO 0O A Q If Line Length Does Not Match Press A or W t
62. the Printhead 1 Hold down the Stop button for a second or more to cancel printing 2 Clean the Printhead If Printing is Faint If the message is still displayed after you execute Head Cleaning B two or three times contact your Canon dealer for assistance Execute printhead cleaning The Printhead nozzles are clogged Follow these steps to clean the Printhead 1 Hold down the Stop button for a second or more to cancel printing 2 Clean the Printhead If Printing is Faint If this message is still displayed replace the Printhead E Replacing the Printhead 40 Error Messages Error Message Cause Corrective Action Cannot adjust printhead The Printhead nozzles are clogged Execute Auto Head Adj again as follows 1 Press the Online button to clear the error 2 Print a test pattern to check the nozzles Checking for Nozzle Clogging User Manual 3 Clean the Printhead if the nozzles are clogged If Printing is Faint 4 Execute Auto Head Adj again If Vertical Lines are Warped or Colors are Misaligned The Printhead cannot be aligned highly transparent film is loaded Press the Online button to clear the error We recommend using a type of paper that you often use other than film for Printhead adjustment If Vertical Lines are Warped or Colors are Misaligned The Printhead is installed crooked Straighten the Printhead as fol
63. ue to print but note that this error may cause problems in the printing results RollWdthMismatch The roll width set in Fit Roll Paper Width in the printer driver does not match the width of the roll loaded in the printer Press the Online button to resume printing However note that this error may cause paper jams and affect the printing quality Hold down the Stop button for a second or more to cancel printing Make sure the roll width selected in the dialog box displayed when you select Fit Roll Paper Width in the printer driver matches the width of the roll loaded in the printer and then try printing again Rel lever is in wrong position The Release Lever is up Lower the Release Lever If the error occurs again turn off the printer and wait a while before restoring power Roll x jam x is 1 Upper or 2 Lower Lift the release lever A paper jam occurred in the printer during printing 1 Lift the Release Lever and remove the jammed paper If Roll Paper Jams If a Sheet Jams 2 If Not finished printing Finish printing remaining jobs is shown on the Display Screen press the OK button Printing will resume starting from the page on which the error occurred 47 Error Messages Error Message Cause Corrective Action Roll x jam x is 1 Upper or 2 Lower Manually rewind the roll all the way and press OK A paper jam occurred when adv
64. your Canon dealer for assistance 43 Error Messages Error Message Cause Corrective Action The paper is too small When the Detect Mismatch menu is set to Pause the paper loaded in the printer is smaller than the size specified in the printer driver Press the Online button to resume printing However note that this error may cause paper jams and affect the printing quality Adjust the paper size setting in the printer driver to match the size loaded in the printer as follows 1 Hold down the Stop button for a second or more to cancel printing 2 Change the paper size setting in the printer driver to the size loaded in the printer and try printing again Replace the loaded paper with paper of a size that matches the size setting in the printer driver as follows 1 Hold down the Stop button for a second or more to cancel printing 2 Replace the loaded paper to match the paper size setting in the printer driver and try printing again When the Detect Mismatch menu is set to Warning the paper loaded in the printer is smaller than the size specified in the printer driver You can continue to print but note that this error may cause problems in the printing results Paper jam Lift the release lever A paper jam occurred in the printer during printing 1 Lift the Release Lever and remove the jammed paper If Roll Paper Jams If a Sheet Jams 2 If Not finish

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