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Blackberry Research In Motion - Water System 7.1 User's Manual

1. usic from your computer is integrated in the Music application on your smartphone These songs appear dimmed if they haven t yet been downloaded to your smartphone Within the Music application on your smartphone your Wi Fi Music Sync list displays the status of your music such as pending or downloaded as well as the status of your connection with the BlackBerry Desktop Software Your smartphone can only be connected with one computer at a time when using Wi Fi music sync Related information Prerequisites Wi Fi music sync 60 Prerequisites Wi Fi music sync Your BlackBerry smartphone must be running BlackBerry 6 or higher If you want to use a Wi Fi connection verify the following requirements e Your smartphone and your computer that has the BlackBerry Desktop Software installed on it must be connected to the same network e The Wi Fi connection for your smartphone must be turned on e The Wi Fi router for your computer that is associated with your smartphone must be turned on e Your computer must be connected to your Wi Fi router If your computer uses a wired connection instead of Wi Fi technology it must be connected to the same network router e fyour smartphone is associated with a BlackBerry Enterprise Server the IT policies on your smartphone must allow Wi Fi connections For more information contact your administrator Related information 60 User Guide Wi Fi music sync About Wi Fi music sync 60 Ins
2. 6 Click OK Prerequisites Bluetooth connections e Verify that your BlackBerry smartphone is running BlackBerry Device Software 4 1 or later e Verify that your computer is running Windows XP SP 3 or later For more information about the Bluetooth adapters that are supported in Windows XP SP 3 or later visit www blackberry com support e lf your smartphone is not paired with your computer on your smartphone verify that Bluetooth technology is turned on For more information about pairing click Help on your smartphone Related information Connect your smartphone to your computer using Bluetooth technology 12 11 User Guide Basics Connect your smartphone to your computer using Bluetooth technology If you don t want to connect your BlackBerry smartphone to your computer with a USB cable you can connect using Bluetooth technology If you re using Bluetooth technology to connect to your computer you cannot update your smartphone software add update or delete your applications or media files or switch smartphones using the BlackBerry Desktop Software In the BlackBerry Desktop Software click Tools gt Add Bluetooth device 2 Doone of the following e lf your smartphone is paired with your computer in the Bluetooth Devices window click your smartphone Click OK e If your smartphone isn t paired with your computer click Add Click a smartphone with Bluetooth connectivity turned on Click OK Follow the prompts to pair
3. Audio files that contain digital rights management DRM technologies are not supported If you purchase songs from the iTunes Store only iTunes Plus versions are supported in the BlackBerry Desktop Software Pictures File extensions e bmp jpg e gif e png Videos File extensions e mpeg e mp4 e 3gp e mov e avi e wmv e m4v e mp2 e mpg File formats e AVC1 e DivX 50 User Guide Media Media type Supported file types e H 263 e H 264 e MPEG e MPEG 4 e WMV 8 9 10 e Xvid Audio formats e AAC e AMR e PCM Only mono and stereo videos are supported Other video formats might be supported if the applicable codecs are installed If you have an AC3 filter installed on your computer the BlackBerry Desktop Software transcodes videos with AC3 audio to AAC format Synchronize your music from your computer to your smartphone or tablet Before you begin To perform this task with your BlackBerry smartphone if encryption is turned off you must turn on mass storage mode To perform this task with a BlackBerry PlayBook tablet you must turn on file sharing You can t synchronize encrypted music to your tablet You can choose to synchronize specific songs collections of music such as your playlists or a random selection of songs from your iTunes or Windows Media Player music library The amount of music you can synchronize depends on the amount of storage that is available on your smartph
4. Error messages Exceeded available storage This message appears when there isn t enough storage on your media card or BlackBerry smartphone or your BlackBerry PlayBook tablet for your media files that you selected to synchronize Try the following actions e Consider using a higher capacity media card for your smartphone e Select fewer songs or videos to synchronize e Transfer media files that are on your smartphone to a media card e Inthe BlackBerry Desktop Software click Device gt Device options On the Media tab in the Transferring Media to My Device section decrease the amount of storage that is kept free for files other than your media files Note that if you re using a tablet you need to keep at least 100 MB of storage space free 59 User Guide Wi Fi music sync Wi Fi music sync About Wi Fi music sync You can use Wi Fi music sync on your BlackBerry smartphone to browse songs by artists playlists albums and genres that are in your Windows Media Player library or iTunes library on your computer This feature isn t available for the BlackBerry PlayBook tablet You can select music that you want to download to your smartphone and when your smartphone is within range of your Wi Fi network or when you connect your smartphone to your computer with a USB cable the music is downloaded to your 3 smartphone You can also create and change playlists and synchronize these playlists from your smartphone to your computer
5. you might need to connect your smartphone to your computer with a USB cable before you can use a Wi Fi connection again If you think that a network connection might not be established try the following actions e On your smartphone in the browser type the following URL http lt IP address gt 4481 mediasync music If you re prompted accept the certificate warning If the webpage displays the text Wireless music sync then your smartphone is connected to the same network as your computer If you receive a display error your smartphone isn t connected properly to the same network as your computer or there might be a firewall issue or routing issue e lf your computer router or wireless network has a firewall verify that ports 4481 and 4482 are open for TCP and UDP and that the BlackBerry Desktop Software is allowed by the firewall For more information and instructions see the documentation for your firewall software e If your router has UDP broadcast verify that UDP broadcast is turned on Most routers support this feature and don t mention it but your router might need special configuration For instructions see the documentation that came with your router e Verify that your gateway IP address is the same on both your smartphone and your computer and that both your smartphone and computer IP addresses are on the same subnet Related information Pending songs are not downloaded to my smartphone 66 Some song details aren t
6. Calendar application Contacts application Tasks application or MemoPad press the Menu key gt Options 2 If necessary click a calendar or contact list 3 Change the Wireless Synchronization field to No or clear the Wireless Synchronization checkbox 4 Press the Menu key gt Save Related information Prerequisites Organizer data synchronization 20 Synchronize your organizer data 27 Configure your contact synchronization options Before you can synchronize your contacts between your BlackBerry smartphone and your computer you need to configure your synchronization options Connect your smartphone to your computer In the BlackBerry Desktop Software click Organizer Click Configure beside Contacts Page r In the Sync direction drop down list do one of the following e To keep contact entries the same on your smartphone and your computer click Two way between your device and computer e To synchronize updates to the contact entries from your computer to your smartphone click One way to your device only To replace all entries on your smartphone with the entries on your computer select the Replace all entries on your device with the entries on your computer checkbox 21 User Guide Organizer data e To synchronize updates to the contact entries from your smartphone to your computer click One way to your computer only To replace all entries on your computer with the entries on your smartphone select the Replace a
7. Import your videos from your smartphone or tablet to your computer When you connect your BlackBerry smartphone or BlackBerry PlayBook tablet to your computer you can import videos that are on your smartphone or tablet You can t import encrypted videos from your tablet If you are importing videos from your tablet by default the BlackBerry Desktop Software imports all of the videos taken using the camera on your tablet To also import other videos from your tablet that you didn t take using the camera you can change your media settings Connect your smartphone or tablet to your computer 2 f available to change the default setting and make all videos on your tablet available for import in the BlackBerry Desktop Software click Device gt Device options On the Media tab clear the Only show videos taken by the device camera checkbox 3 nthe BlackBerry Desktop Software click Videos f necessary click Get Started 5 On the Device Videos tab do one of the following 54 User Guide Media e To import only videos that are new since your last import verify that the BlackBerry Desktop Software selected your latest videos e Toimport all your videos including videos that have been imported previously select the Show imported videos checkbox Click Check all e To import individual videos click Clear all Select the checkbox below each video you want to import 6 To change the folder on your computer that your videos are
8. User Guide Basics Reset the BlackBerry Desktop Software settings You can reset all the settings in the BlackBerry Desktop Software to the default settings Connect your BlackBerry device to your computer In the BlackBerry Desktop Software click Tools gt Desktop options On the General tab or Bluetooth tab click Restore default settings pee ON uct To revert any settings that you might have changed for the BlackBerry Desktop Software click the Desktop options and settings checkbox 5 To receive message prompts again that you previously chose to stop receiving click the Don t show this message again prompts checkbox 6 Click Restore Remove your settings from the BlackBerry Desktop Software If you want to stop associating your BlackBerry smartphone or BlackBerry PlayBook tablet with the BlackBerry Desktop Software that is installed on your computer you can remove your current settings 1 On your computer open the BlackBerry Desktop Software 2 Inthe Device menu click the name of your smartphone or tablet 3 Click Device gt Forget device gt Forget If you want to reassociate your smartphone or tablet with the BlackBerry Desktop Software connect your device to your computer and complete the steps to add a new smartphone or new tablet Related information Set up your smartphone with the BlackBerry Desktop Software 8 Set up your tablet with the BlackBerry Desktop Software 9 14 User Guide Basics Check
9. and restore your data e Update your BlackBerry Device Software or BlackBerry Tablet OS e Transfer your settings and data to a new smartphone or new tablet e Manage multiple smartphones and tablets e Charge your smartphone or tablet Additionally you can do the following tasks with your smartphone e Synchronize your organizer data calendar entries contacts tasks and memos e Manage and update your smartphone applications e Use your smartphone as a modem to connect to the Internet from your computer Features that aren t supported for the tablet won t appear on the BlackBerry Desktop Software screens when your tablet is connected The first time you open the BlackBerry Desktop Software you re prompted to set some preferences like starting the software when you connect your smartphone or tablet and automatically checking for software updates The home screen of the BlackBerry Desktop Software provides you with quick access to common tasks and provides information about your connected smartphone or tablet such as the model information and the last dates that your data was backed up and synchronized If you have used the BlackBerry Desktop Software with other smartphones or tablets you can connect these smartphones or tablets and switch between them using the Device menu Related information Set up your smartphone with the BlackBerry Desktop Software 8 Set up your tablet with the BlackBerry Desktop Software 9 User Guide Basics
10. any of the following e Tostop synchronizing an individual song or a collection of music with your device clear the checkbox beside the song playlist artist album or genre of music that you don t want to synchronize e To stop synchronizing all of your music with your smartphone or tablet in the drop down list click either Sync Music Collections or Sync Individual Songs Verify that of the checkboxes beside all of the music are cleared 4 Click Sync Music If you don t want your music to be synchronized each time your device is connected in the drop down list click Don t Sync Music The BlackBerry Desktop Software does not remove your songs and music collections from your smartphone or tablet Related information Synchronize your music from your computer to your smartphone or tablet 51 Delete media files from your smartphone or tablet You can delete the media files that you synchronized from your computer to your BlackBerry smartphone or BlackBerry PlayBook tablet using the BlackBerry Desktop Software You can also set the BlackBerry Desktop Software to automatically delete your media files from your smartphone or tablet after you import the media files to your computer 1 Connect your smartphone or tablet to your computer 2 Inthe BlackBerry Desktop Software click Device gt Device options 3 On the Media tab do any of the following 56 User Guide Media e Todelete media files from your smartphone or tablet in the
11. appearing on my smartphone Wi Fi music sync updates song details on your BlackBerry smartphone about once every hour so it might take an hour after changes are made to your music library on your computer before all the song details that are in your music application appear on your smartphone If you want the song details to appear before then in the Wi Fi Music Sync list on your smartphone press the Menu key and click Syne Now or connect your smartphone to your computer with a USB cable can t see songs on my smartphone that are from the music library on my computer Try the following 65 User Guide Wi Fi music sync Verify that both the BlackBerry Desktop Software and your iTunes library or Windows Media Player library is open on your computer Verify that the correct music library is selected in the BlackBerry Desktop Software Click Device gt Device options On the Media tab if the correct music library isn t selected in the Music source drop down list click the music library that you want to use Pending songs are not downloaded to my smartphone If the songs in your Wi Fi Music Sync list are pending and aren t being downloaded from your computer to your BlackBerry smartphone try the following actions Verify that your smartphone is within range of the Wi Fi network that your computer is connected to Verify that your smartphone has enough available storage Try transferring media files that you have stored on your smartph
12. assumes no responsibility for any typographical technical or other inaccuracies errors or omissions in this documentation In order to protect RIM proprietary and confidential information and or trade secrets this documentation may describe some aspects of RIM technology in generalized terms RIM reserves the right to periodically change information that is contained in this documentation however RIM makes no commitment to provide any such changes updates enhancements or other additions to this documentation to you in a timely manner or at all This documentation might contain references to third party sources of information hardware or software products or services including components and content such as content protected by copyright and or third party websites collectively the Third Party Products and Services RIM does not control and is not responsible for any Third Party Products and Services including without limitation the content accuracy copyright compliance compatibility performance trustworthiness legality decency links or any other aspect of Third Party Products and Services The inclusion of a reference to Third Party Products and Services in this documentation does not imply endorsement by RIM of the Third Party Products and Services or the third party in any way EXCEPT TO THE EXTENT SPECIFICALLY PROHIBITED BY APPLICABLE LAW IN YOUR JURISDICTION ALL CONDITIONS ENDORSEMENTS GUARANTEES REPRESENTATIONS OR
13. browse to it 4 Inthe Application Summary pane review your changes 5 Click Apply Related information cannot add update or delete smartphone applications 33 32 User Guide Applications Add a display language to your smartphone You can add a new language to your BlackBerry smartphone if your BlackBerry Device Software supports multiple languages Connect your smartphone to your computer In the BlackBerry Desktop Software click Applications Expand the BlackBerry lt version gt Core Applications section OS In the Language and Input Support section click the icon for the language that you want to add to your smartphone 5 Click Apply Troubleshooting Applications cannot add update or delete smartphone applications If your BlackBerry smartphone is associated with an email account that uses a BlackBerry Enterprise Server your organization might not permit you to add update or delete smartphone applications For more information contact your administrator 33 User Guide Software updates Software updates Update your BlackBerry Device Software You might want to update your BlackBerry Device Software for one of the following reasons e To access new applications and features e To resolve a technical issue e Your wireless service provider requires that you update the BlackBerry Device Software If an updated version of the BlackBerry Device Software is available for you to download on the
14. can import your pictures and videos from your smartphone or tablet to your computer and you can synchronize the following items from your computer to your smartphone or tablet e Your music organized by playlists artists albums genres or individual songs from your iTunes library or Windows Media Player library e Your podcasts and other audio files that are in a playlist in your music application e Your pictures and videos About encrypted media files You can now synchronize and import encrypted media files from your BlackBerry smartphone Encrypted media files aren t supported on the BlackBerry PlayBook tablet f you re synchronizing or importing encrypted media files from a smartphone that has encryption turned on you must keep encryption turned on to continue using the BlackBerry Desktop Software If you turn off encryption and want to continue using the media features you need to delete encrypted media from your smartphone f your smartphone has built in media storage that is smaller than 128 MB you can import encrypted media to your computer but you ll need to use the files feature to copy files from your computer to your smartphone Related information Delete media files from your smartphone or tablet 56 Copy files from your computer to your smartphone or tablet 47 49 User Guide Media Supported media file formats Media type Supported file types Music File extensions e wav e wma e mp3 e m4a e aac
15. gt Switch devices Click the icon for your current smartphone e To transfer your existing smartphone data to your new smartphone select the Device data checkbox e To transfer any third party applications that are compatible with your new smartphone select the Third party applications checkbox 4 Click Next Your smartphone data is backed up 5 Atthe prompt connect your new smartphone to your computer with a USB cable and click Next Click the icon for your new smartphone Your smartphone data is imported to your new smartphone 36 User Guide Switch to a new smartphone or new tablet 7 Move your SIM card and your media card if you have one to your new smartphone If you re switching from a smartphone that is associated with the BlackBerry Internet Service on your new smartphone in the setup wizard open the email setup screen Update your smartphone PIN Related information Check for BlackBerry Desktop Software updates 15 Switch to a new tablet Before you begin Before you switch from your current BlackBerry PlayBook tablet to a new tablet verify that you have the most recent version of the BlackBerry Desktop Software on your computer You might be prompted to upgrade your BlackBerry Tablet OS Connect your current tablet to your computer with a USB cable 2 Inthe BlackBerry Desktop Software click Device gt Switch devices 3 Click the icon for your current tablet e To transfer your media files to your new tab
16. home screen of the BlackBerry Desktop Software the new version number is listed and the Update button appears It might take up to an hour to update your smartphone software During that time you cannot disconnect your BlackBerry smartphone from your computer Connect your smartphone to your computer 2 Onthe home screen of the BlackBerry Desktop Software click Update e To download an update click Get update e To view other available versions of the BlackBerry Device Software click View other versions If applicable click another version Click Install 3 Do any of the following e To keep a backup file of your smartphone data and settings select the Back up your device data checkbox This backup file is restored to your smartphone after the update is complete If you don t back up your data your smartphone data settings and email messages are deleted from your smartphone after the update is installed e Toencrypt your backup data click Encrypt backup file e If you want to receive an email when an updated version of BlackBerry Device Software is available select the Keep me subscribed to email notifications checkbox 4 Click Install update When you receive a confirmation message that the update is complete you can disconnect your smartphone Update your BlackBerry Tablet OS You might want to update your BlackBerry Tablet OS for one of the following reasons 34 User Guide Software updates e To access new
17. imported to for the connected device click Change import folder Select a new folder Click OK 7 Click Import Videos Related information Synchronize your videos from your computer to your smartphone or tablet 53 Import your pictures from your smartphone or tablet to your computer 53 Change your import folder for pictures and videos 55 Change your import folder for pictures and videos You can change the folder on your computer that contains your pictures and videos that you import from your BlackBerry smartphone or BlackBerry PlayBook tablet Connect your smartphone or tablet to your computer In the BlackBerry Desktop Software click Pictures or Videos Click the Device Pictures or Device Videos tab Click Change import folder Browse to a new folder Click OK Aa WNP Note You cannot select a root folder or a system folder Related information Import your pictures from your smartphone or tablet to your computer 53 Import your videos from your smartphone or tablet to your computer 54 55 User Guide Media Stop synchronizing your music from your computer to your smartphone or tablet When you stop synchronizing music from your computer to your BlackBerry smartphone or BlackBerry PlayBook tablet your songs playlists and other music collections are removed from your smartphone or tablet but not from your computer Connect your device to your computer 2 Inthe BlackBerry Desktop Software click Music Do
18. messages click Quick exclude email e To select which types of smartphone data or tablet data to back up click Custom selected data only Select the checkbox next to the data you want to back up 4 If your smartphone includes built in media storage and you want to back up data that is stored there select the Files saved on my built in media storage checkbox 5 Do any of the following e Tochange the default name for the backup file in the File name field type a new name e To change the folder where the BlackBerry Desktop Software saves your backup files click Change gt Yes Browse to a folder and click OK 17 User Guide Backup and restore e Toencrypt your data select the Encrypt backup file checkbox Type a password e To save your settings so that you aren t prompted to set these options again when you back up your smartphone or tablet select the Don t ask for these settings again checkbox 6 Click Back up Restore smartphone data or tablet data Before you begin If you re using a BlackBerry smartphone that includes built in media storage mass storage mode must be turned on to restore your smartphone data CAUTION When you restore data to your smartphone or BlackBerry PlayBook tablet all files that are stored on your smartphone or tablet are deleted before the backup file is restored If there is data on your smartphone or tablet that is not in the backup file this data will be lost Connect your sma
19. on your smartphone ssssssssssesrrrrrssessrtettttrrrtinnssarttttttttnrnnnnar nnen nE ennn 21 Configure your contact synchronization Options secsec ei EEE EREE EREA 21 Configure your calendar synchronization Options c ccccccceceeeeeeceeeceeeeeeeeeeeeeeeeeceececaeeeeeeeeeeeeneseteeeeenaeeaes 22 Configure your memo synchronization Options ce ceceecceeceeeeeeeeeeceeceeeeeeeeeeeeececeeaaeceeeeeeeeeeeseceeecacsueeeeeeeeds 23 Configure your task synchronization Options c ccccecceceeeeeeceeececeeeceeeeeeeeeeeeeceqccaaeeaeeeeeeeeseesenetenacaeeeeeeeeeees 24 Create filters to limit the organizer data synchronized between your smartphone and your computer 25 Customize the fields that synchronize between your smartphone and your COMPUTES ceeeeeeseeeseeeeeeeees 26 Configure synchronization of a secondary collection of organizer data cccececceececeeeeeeteeeeenneeeeeeeeeeeetees 26 Synchronize your organizer data cccceeccececeeceeeeeeccecceeeeeeeeeeeeeeeeeteceaaeeeeeeeeeeeeeseesecceccarseeeeeeeeeeeseeseenusseeees 27 Change your Conflict Notification cccceececceceeceeeeeeceeeceneeeeeeeeeeeee ce ceaaaeaeeeeeeeeeeeeeseecceccaeeeeeeeeeeeeeteeseeneeeas 27 Receive a prompt to confirm your synchronization Changes ccecceccceeceeeeeececececnecaeeeeeeeeeeeeeseeeancuesaeeeeeees 28 save log files to your Compute scsi rssicsenieeeniaspneeieeatenpereies E eee eas 28 Troubleshooting
20. or create a profile that contains the information that your wireless service provider needs to allow the Internet connection Some profiles have been provided but you can also create a new profile Connect your smartphone to your computer 2 Inthe BlackBerry Desktop Software click Tools gt Mobile Internet settings 3 Doone of the following e If your wireless service provider appears in the Profile drop down list click their profile In the Profiles Settings section type any required information that isn t included in the profile For more information contact your wireless service provider e If your wireless service provider doesn t appear in the Profile drop down list click Add Type a name for the profile Contact your wireless service provider to determine the information that is required for the profile settings Click OK Required information can vary for each wireless service provider 4 Click OK 38 User Guide Mobile Internet or tethering Connect to the Internet using your Smartphone as a modem Before you begin To perform this task you must first set up your Mobile Internet settings to create a connection profile Depending on your wireless service plan extra fees might apply 1 Connect your BlackBerry smartphone to your computer 2 Inthe BlackBerry Desktop Software click Tools gt Start Mobile Internet 3 Click Connect To end the connection click your Internet connection status If the BlackBerry Deskt
21. organizer data synchronized between your smartphone and your computer 25 Customize the fields that synchronize between your smartphone and your computer 26 Configure synchronization of a secondary collection of organizer data 26 Synchronize your organizer data 27 Create filters to limit the organizer data synchronized between your smartphone and your computer You can set conditions to limit the organizer data that is synchronized between your BlackBerry smartphone and your computer Before you can create a filter you must configure synchronization options for your contacts calendars memos and tasks Connect your smartphone to your computer In the BlackBerry Desktop Software click Organizer Click Configure beside the organizer data type Click Advanced On the Filters tab do one of the following OT Pe GO NO eS e To limit data that meets all filter conditions click All of the following conditions e To limit data that meets one or more of the filter conditions click Any of the following conditions 6 Select the organizer data entry field that you want to apply the filter to 7 Select the operator that specifies the condition of the filter Select the date or text to filter 25 User Guide Organizer data 9 To create an additional filter click the icon 10 Click OK gt OK Customize the fields that synchronize between your smartphone and your computer You can customize the BlackBerry smartphone fields
22. that synchronize between your smartphone and the organizer data application on your computer Some fields are already mapped between your smartphone and your computer Before you can complete this task you must configure synchronization options for your contacts calendars memos and tasks Connect your smartphone to your computer In the BlackBerry Desktop Software click Organizer Click Configure beside the organizer data type Click Advanced To synchronize additional fields or to change the current field mapping on the Fields tab do any of the following OW P50 OE e Inthe Device Field column select the checkbox beside the smartphone field that you want to synchronize e Inthe lt Application gt Field column in the drop down list click the field that you want the smartphone field to correspond to 6 To stop synchronizing a field in the Device Field column clear the checkbox beside the appropriate field Fields that can t be unmapped are dimmed 7 Click OK gt OK Configure synchronization of a secondary collection of organizer data If you don t want to synchronize your primary contact list calendar memos or tasks from your computer to your BlackBerry smartphone you can choose to synchronize a different collection of organizer data For example you might want to synchronize events from a calendar other than the main calendar on your computer Before you can complete this task you must configure synchronizat
23. to your computer If prompted click Yes to make this tablet the active tablet e To start using this tablet click Get started with this device e To switch from an existing tablet click Copy data and settings from another device Follow the instructions on the screen to move your data to your new tablet Type a name for your tablet This name is displayed on the home screen of the BlackBerry Desktop Software and in the Device menu To start certain tasks automatically each time that you connect your tablet do any of the following e To back up your tablet data and settings select the Back up my device checkbox In the drop down list select how often you want to back up your tablet data and settings e Tosynchronize your songs pictures and videos select the Media files checkbox If you want to synchronize your music in the Media settings section select the music source for your music library Click Finish After your tablet is added keep it connected to your computer so that the BlackBerry Desktop Software can check for updated software that might be available Related information Remove your settings from the BlackBerry Desktop Software 14 My computer doesn t detect my smartphone or tablet 15 User Guide Basics Activate your smartphone with a BlackBerry Enterprise Server Activate your smartphone with BlackBerry Enterprise Server for Microsoft Exchange Server If your BlackBerry smartphone is associated with a BlackBer
24. your smartphone After the smartphone is paired in the Bluetooth Devices window click your smartphone Click OK 3 Click OK Start tasks automatically when you connect your smartphone You can set certain BlackBerry Desktop Software tasks to start when you connect your BlackBerry smartphone to your computer Connect your smartphone to your computer 2 Inthe BlackBerry Desktop Software click Device gt Device options 3 On the General tab in the When I connect my device section do any of the following e To back up your smartphone data and settings select the Back up my device checkbox In the drop down list click how often you want to back up your smartphone data and settings e To synchronize your calendar entries contacts memos and tasks select the Organizer data checkbox e Tosynchronize your songs pictures and videos select the Media files checkbox 12 User Guide Basics e To keep the date and time on your smartphone synchronized with the date and time on your computer select the My computer s date and time with my device checkbox e If you have certificate synchronization turned on and you want to synchronize certificates select the Certificates checkbox To specify an interval to synchronize your certificates again during the same BlackBerry Desktop Software session select the Re synchronize periodically hours checkbox In the drop down list click an interval 4 Click OK Related information Turn o
25. 51 Synchronize your pictures from your computer to your Smartphone Or tablet cccccccccceeseseeseseeeeeeeaeeeeees 52 Synchronize your videos from your computer to your Smartphone Or tablet ccccccccccccececeeeeeeeeeeeeseaeaeanes 53 Import your pictures from your smartphone or tablet to your COMPULEL ecceeeeeeeececeeeeeeeeeteeseeeereneeeeeeeeens 53 Import your videos from your smartphone or tablet to your COMPUTEL eee eeeeceeeeeeeeeeeeeeeeeeeteteeaeeeeeeeeeeeees 54 Change your import folder for pictures ANd videos c eccecceceeeeeeeeeeececeneecaeeeeeeeeeeeeeceeccncaecaeeeeeseeeneeeeeenneas 55 Stop synchronizing your music from your computer to your smartphone or tablet ccccccccceseseeeeeeeeeeeees 56 Delete media files from your smartphone Or tablet cccecceceeceeeeeeeeecceeceeeeeeeeeeeseceecceaeeeeeeeeeeeeeseseeenisnaeaes 56 Change the music source you want to synchronize from your computer to your smartphone or tablet 57 Troubleshooting Media ccceccesceeeeceeceeceeneeeeeecenceneenaeeeaeeeesecanceaeeeaaeeeeneessgecaaeceuaneeneeseeaeeuseecsuecenanenees 57 Error messag GS cece Scares cote E aecas anesut eats E EE Uandee sanaceas sae sa E G 59 VAE MUI UOC etic a Skee ere E E E E E E E E e E E E E ee eee 60 ADOUEWIEELIMUSIC SYNC crensian E E T E E E cere 60 Prerequisites Wi Fi MUSIC SYNC cccccceceeceeeceeceeeaeceeeeeeeeeeete cee eaaeaaeceeeeeeeeeeesecaeaaeaaeaeeeee
26. BlackBerry Desktop Software Version 7 1 2 BlackBerry Published 2012 06 05 SWD 20120605130258127 Contents FSA oI CS E N E E E E TE EN A N A E EE nas 7 About the BlackBerry Desktop Software ccccecececececeeeeceeeeeecececacaeeeeeeeeeeeeeececaqccasaeeeeeeeeeeeeeeseceeesucaeeaeeeeeeens 7 Set up your smartphone with the BlackBerry Desktop Software c cccceesssseeeseecceeecceceeeceeeeeeeeeeeeseaeaeenaeanenes 8 Set up your tablet with the BlackBerry Desktop Software cecceceeccecceececeeeeeeceecenaeeaeeeeeeeeeeeseteecnucaeeaeeeeeeess 9 Activate your smartphone with a BlackBerry Enterprise Server cccecceccceeeeeeeeeeeeeencceeceeeeeeeeeeeteeteetnees 10 Prerequisites Bluetooth CONNECTIONS ccccccccccccccccecececeseeseseseseseeeeee ese eeecececeseceeeeeeeeeeeeseeaeasaeasssaeeeseeeeeeess 11 Connect your smartphone to your computer using Bluetooth technology cceceecsecceeeeeeeeeeeteeseeseraeeees 12 Start tasks automatically when you connect your smartphone cece ceececeeceeeeeeeeeeeecnecaeeeeeeeeceeeeeeeeencaesaeeeeeess 12 Delete the data trom your smartphone msiri E eaa E OEE E E EE EE 13 Reset the BlackBerry Desktop Software settings c c ccccccecceeeeeeeeeeeeceeceeeeeeeeeeeeeesecececaeaeeeeeeeeeeeseetensennarees 14 Remove your settings from the BlackBerry Desktop Software ccecceeseeceeceeeeeeeeeeeceeeencnecaeeeeeeeeeeeeeneeeenas 14 Check for BlackBerry De
27. Book OS 2 0 the backup file is associated with the BlackBerry ID on the device You cannot restore a backup file to a device that has a different BlackBerry ID Try changing the BlackBerry ID on your device to the BlackBerry ID associated with the backup file 1 Disconnect your device from your computer 2 From your device delete all of the device data For more information about how to delete data and third party applications see the help on your device 3 Complete the setup process for your device and configure the BlackBerry ID user name that was used to create the backup file 4 Connect your device to your computer Open the BlackBerry Desktop Software and try to restore the backup file to the device again If you still cannot restore the backup file to your device or if your backup file was created on a smartphone running BlackBerry 6 or earlier or a tablet with the BlackBerry Tablet OS 1 0 installed on it your backup file might be corrupted You can t restore a corrupted backup file to your smartphone or tablet Try restoring a different backup file 19 User Guide Organizer data Organizer data About synchronizing your organizer data You can synchronize your organizer data between your BlackBerry smartphone and your computer to keep the data the same in both locations When you make changes you can synchronize data again to keep your data up to date If wireless synchronization is not available for your smartphone or y
28. D DAMAGES DAMAGES 67 User Guide Legal notice FOR LOSS OF PROFITS OR REVENUES FAILURE TO REALIZE ANY EXPECTED SAVINGS BUSINESS INTERRUPTION LOSS OF BUSINESS INFORMATION LOSS OF BUSINESS OPPORTUNITY OR CORRUPTION OR LOSS OF DATA FAILURES TO TRANSMIT OR RECEIVE ANY DATA PROBLEMS ASSOCIATED WITH ANY APPLICATIONS USED IN CONJUNCTION WITH RIM PRODUCTS OR SERVICES DOWNTIME COSTS LOSS OF THE USE OF RIM PRODUCTS OR SERVICES OR ANY PORTION THEREOF OR OF ANY AIRTIME SERVICES COST OF SUBSTITUTE GOODS COSTS OF COVER FACILITIES OR SERVICES COST OF CAPITAL OR OTHER SIMILAR PECUNIARY LOSSES WHETHER OR NOT SUCH DAMAGES WERE FORESEEN OR UNFORESEEN AND EVEN IF RIM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN YOUR JURISDICTION RIM SHALL HAVE NO OTHER OBLIGATION DUTY OR LIABILITY WHATSOEVER IN CONTRACT TORT OR OTHERWISE TO YOU INCLUDING ANY LIABILITY FOR NEGLIGENCE OR STRICT LIABILITY THE LIMITATIONS EXCLUSIONS AND DISCLAIMERS HEREIN SHALL APPLY A IRRESPECTIVE OF THE NATURE OF THE CAUSE OF ACTION DEMAND OR ACTION BY YOU INCLUDING BUT NOT LIMITED TO BREACH OF CONTRACT NEGLIGENCE TORT STRICT LIABILITY OR ANY OTHER LEGAL THEORY AND SHALL SURVIVE A FUNDAMENTAL BREACH OR BREACHES OR THE FAILURE OF THE ESSENTIAL PURPOSE OF THIS AGREEMENT OR OF ANY REMEDY CONTAINED HEREIN AND B TO RIM AND ITS AFFILIATED COMPANIES THEIR SUCCESSORS ASSIGNS AGENTS SUPPLIERS INCLUDING AIRTIME SE
29. Files If necessary click Get Started In the BlackBerry icon drop down list click the location that you re copying files to On your computer navigate to the files or folders that you want to copy OP Or eG E Drag one or more files or folders to the Files screen 47 User Guide Files Copy files from your smartphone or tablet to your computer Before you begin Before you copy encrypted files verify that encryption is turned on for your BlackBerry smartphone Encrypted media files aren t supported on the BlackBerry PlayBook tablet Connect your smartphone or tablet to your computer In the BlackBerry Desktop Software click Files If necessary click Get Started In the BlackBerry icon drop down list click the location that you re copying files from Navigate to the files that you want to copy Ao k WNP Drag one or more files or folders to your computer s desktop or Windows Explorer Troubleshooting Files My encrypted files didn t copy If you re unable to view or copy encrypted files between your BlackBerry smartphone and your computer try the following e Verify that encryption is still turned on for your smartphone and your media card e Verify that your smartphone isn t locked 48 User Guide Media Media About media files You can manage your media files music pictures and videos between your BlackBerry smartphone and your computer or your BlackBerry PlayBook tablet and your computer You
30. Organizer data synchronization ccceceeeeecceeceeeeeeeeeeeeecececeecaeeeeeeeeeeeeececccecuesaeeeeeeeeeneeee 29 PN e e tee te stig eaters eth EEN T A nea cst aa E meet a tai ac le E cea seta cca aaa eee ie 32 ADOULAPPIICATIONS arseenia aea E A EREA T E EEEa Aa aA EE or eiaa 32 Add update or delete applications on your smartphone ccceseseeeseseeeseecececceecececeeeeesesesesaeaeaeasaeaeeeneeeees 32 Add a display language to your smartphone cceccecceeceeeceeeeeeeeecaeeaeeeeeeeeceeeeseeseccacueeeeeeeeeeeeeseeteesnceenees 33 TROUBIESHOOLINGs Applications iscsi ccacttavestsanagceledadaudeucasnaica cite decd ag taadeadaagedaictadaaunansdiautianateacetwenticansautnansdeteeasd 33 SO ILWANOND CALS ea a E se acted ue ui a eeuteisi om iietas sachs siauteiat mC orale 34 Update your BlackBerry Device Software cccccceeccsccccceceeeceeceneeeseaeaeeeeeeceeeeeeseedeeeeaeaeeeeeeeeeeeesseeeeeseneanees 34 Update your BlackBerry Tablet OS 20 0 0 ccccceceececeeececeeceeeeeeeeeee te caeaaecaeeeeeeeeeeeeecccecaecaeeeeeeeeeeeeesecccncaesaeeeeeess 34 Receive notifications for Software updates ccccccecesessesssessseececececeseeeceseseesesesaeaeaeseaeasaeaeaeasasaecseseeseseseteees 35 SWitehi 1G e MEW SierlonOne OF new ta DIAL inei since 36 About switching to a new smartphone or new tablet cccceeeceeececceeceeeeeeeeeeecececeaecaeeeeeeeeeeeeeseeecnsuesaeeeeees 36 SWITCH toa NEW SMAMDNONE sriccceccevass lt dssseast
31. RVICE PROVIDERS AUTHORIZED RIM DISTRIBUTORS ALSO INCLUDING AIRTIME SERVICE PROVIDERS AND THEIR RESPECTIVE DIRECTORS EMPLOYEES AND INDEPENDENT CONTRACTORS N ADDITION TO THE LIMITATIONS AND EXCLUSIONS SET OUT ABOVE IN NO EVENT SHALL ANY DIRECTOR EMPLOYEE AGENT DISTRIBUTOR SUPPLIER INDEPENDENT CONTRACTOR OF RIM OR ANY AFFILIATES OF RIM HAVE ANY LIABILITY ARISING FROM OR RELATED TO THE DOCUMENTATION Prior to subscribing for installing or using any Third Party Products and Services it is your responsibility to ensure that your airtime service provider has agreed to support all of their features Some airtime service providers might not offer nternet browsing functionality with a subscription to the BlackBerry Internet Service Check with your service provider for availability roaming arrangements service plans and features Installation or use of Third Party Products and Services with RIM s products and services may require one or more patent trademark copyright or other licenses in order to avoid infringement or violation of third party rights You are solely responsible for determining whether to use Third Party Products and Services and if any third party licenses are required to do so If required you are responsible for acquiring them You should not install or use Third Party Products and Services until all necessary licenses have been acquired Any Third Party Products and Services that are provided with RIM s products and services a
32. Set up your smartphone with the BlackBerry Desktop Software The first time that you connect your BlackBerry smartphone to your computer and use the BlackBerry Desktop Software the BlackBerry Desktop Software prompts you to set up your smartphone You can change these settings at any time by clicking Device gt Device options 8 On your computer open the BlackBerry Desktop Software Connect your smartphone to your computer If prompted click Yes to make this smartphone the active smartphone e To start using this smartphone click Get started with this device e To switch from an existing smartphone click Copy data and settings from another device Follow the instructions on the screen to move your data to your new smartphone If your smartphone is associated with a BlackBerry Enterprise Server do one of the following e To use your corporate email account and email address click Add my enterprise email account Follow the instructions on the screen to associate your smartphone with your corporate email account that is on your computer e Touse adifferent email account click Don t add the account Type a name for your smartphone This name is displayed in the BlackBerry Desktop Software on the home screen and in the Device menu To start certain tasks automatically each time that you connect your smartphone do any of the following e To back up your smartphone data and settings select the Back up my device checkbox In the dro
33. Transferring Media to My Device section click Delete all media e To automatically delete media files from your smartphone or tablet after you import them in the Importing Media from My Device section from the After importing media files drop down list select Delete files on my device 4 Click OK Change the music source you want to synchronize from your computer to your smartphone or tablet Connect your BlackBerry smartphone or BlackBerry PlayBook tablet to your computer In the BlackBerry Desktop Software click Device gt Device Options Click the Media tab In the Transferring Media to My Computer section from the Music source drop down list select the music source you want to sync to your smartphone or tablet 5 Click OK Pah Troubleshooting Media Some of my media files didn t synchronize to my smartphone or tablet Try the following actions e Verify that your BlackBerry smartphone or BlackBerry PlayBook tablet has enough available storage for your media e Verify that your songs don t contain digital rights management DRM technologies e Verify that your media files are in a supported format e If your videos didn t synchronize or import and the video extension is supported verify that your video or audio codecs are supported e Verify that mass storage mode for your smartphone or file sharing for your tablet is turned on 57 User Guide Media e Verify that the songs playlists or other collections
34. WARRANTIES OF ANY KIND EXPRESS OR IMPLIED INCLUDING WITHOUT LIMITATION ANY CONDITIONS ENDORSEMENTS GUARANTEES REPRESENTATIONS OR WARRANTIES OF DURABILITY FITNESS FOR A PARTICULAR PURPOSE OR USE MERCHANTABILITY MERCHANTABLE QUALITY NON INFRINGEMENT SATISFACTORY QUALITY OR TITLE OR ARISING FROM A STATUTE OR CUSTOM ORA COURSE OF DEALING OR USAGE OF TRADE OR RELATED TO THE DOCUMENTATION OR ITS USE OR PERFORMANCE OR NON PERFORMANCE OF ANY SOFTWARE HARDWARE SERVICE OR ANY THIRD PARTY PRODUCTS AND SERVICES REFERENCED HEREIN ARE HEREBY EXCLUDED YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY BY STATE OR PROVINCE SOME JURISDICTIONS MAY NOT ALLOW THE EXCLUSION OR LIMITATION OF IMPLIED WARRANTIES AND CONDITIONS TO THE EXTENT PERMITTED BY LAW ANY IMPLIED WARRANTIES OR CONDITIONS RELATING TO THE DOCUMENTATION TO THE EXTENT THEY CANNOT BE EXCLUDED AS SET OUT ABOVE BUT CAN BE LIMITED ARE HEREBY LIMITED TO NINETY 90 DAYS FROM THE DATE YOU FIRST ACQUIRED THE DOCUMENTATION OR THE ITEM THAT IS THE SUBJECT OF THE CLAIM TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN YOUR JURISDICTION IN NO EVENT SHALL RIM BE LIABLE FOR ANY TYPE OF DAMAGES RELATED TO THIS DOCUMENTATION OR ITS USE OR PERFORMANCE OR NON PERFORMANCE OF ANY SOFTWARE HARDWARE SERVICE OR ANY THIRD PARTY PRODUCTS AND SERVICES REFERENCED HEREIN INCLUDING WITHOUT LIMITATION ANY OF THE FOLLOWING DAMAGES DIRECT CONSEQUENTIAL EXEMPLARY INCIDENTAL INDIRECT SPECIAL PUNITIVE OR AGGRAVATE
35. ame on your smartphone and your computer click Two way between your device and computer e To synchronize updates to the calendar entries from your computer to your smartphone click One way to your device only To replace all entries on your smartphone with the entries on your computer select the Replace all entries on your device with the entries on your computer checkbox e To synchronize updates to the calendar entries from your smartphone to your computer click One way to your computer only To replace all entries on your computer with the entries on your smartphone select the Replace all entries on your computer with the entries on your device checkbox 22 User Guide Organizer data 5 Ifyou don t want to synchronize calendar entries that have already passed select the Only sync future entries checkbox 6 Inthe Account Settings section in the Calendar account drop down list click the calendar application that you use on your computer 7 Click Configure Do one of the following e If you use the calendar application for Windows Vista or Windows 7 click Browse to select the location of your Calendars file e Ifyou use Microsoft Outlook in the Outlook Profile drop down list click your profile e If you use IBM Lotus Notes click Browse to select your ini file If necessary type your password If you don t want to be prompted for a password clear the Prompt at every sync checkbox 8 Click Close gt OK To go back
36. applications and features e To resolve a technical issue If an updated version of the BlackBerry Tablet OS is available for you to download on the home screen of the BlackBerry Desktop Software the new version number is listed and the Update button appears It might take up to an hour to update your tablet software During that time you cannot disconnect your BlackBerry PlayBook tablet from your computer Connect your tablet to your computer 2 On the home screen of the BlackBerry Desktop Software click Update e To download an update click Get update e To view other available versions of the BlackBerry Tablet OS click View other versions If applicable click another version Click Install 3 If you want to receive an email when an updated version of BlackBerry Tablet OS is available select the Keep me subscribed to email notifications checkbox 4 Click Install update When you receive a confirmation message that the update is complete you can disconnect your tablet Receive notifications for software updates If you sign up to receive notifications when an updated version of the BlackBerry Device Software or BlackBerry Tablet OS becomes available you are notified with an email Connect your BlackBerry smartphone or BlackBerry PlayBook tablet to your computer In the BlackBerry Desktop Software click Device gt Device options On the General tab select the Keep me subscribed to email notifications checkbox Type you
37. asasantsinscegatndet seaceoasduuideeus dain enii iiai iii ei era iiiaae ai 36 SWITCH toa new tablet ci cadiziccersaigehies 2ida nana e K AAAA NEA AE EEEE EEEE EREE KEA AKES 37 Moble lneEnet oricine eena N N ee er a ere N 38 About using Mobile Internet to tether your smartphone ccceeceeeeeceeceeeeeeeceeeeeeeeecnaeaeeeseeeeseeeeteenennensneees 38 Set up your Mobile Internet settings ccceeccecceceeceeeeeeceeeceaecaeeeeeeeeeeeeeccaaaeaeeaeeeeeeeeeeeeeneeccicueeeeeseeeeeeeeeeeea 38 Connect to the Internet using your Smartphone aS a modem ccceccccceceeceeeeeeeeecceeaeeeeeeeeeeeseseessecsicaeeeeeess 39 Ceriiieales 1a VOU SINAN E E A A A A nie noah E E E ES 40 About synchronizing certificates with your smartphone 00 0 eee cee ee eee ceeneeceeceeeeeeeeeeeceeeeceaaeaeeeeeeeeeeeeesiennisaeees 40 Tur onthe certificate synchronization tOOl erreen eee a EE E E EE 40 Import a certificate from your COMPUTED ccccccccccccccccceeeceeeeseeeeeeeeseeeeeeeeseee sees sceeeceseseeeeeeseeeeeeeeaeaeseaeananeaene 40 Synchronize certificates from your computer to your smartphone ceeeseseseeeseeeseseeececececeececeeeeeeeeeeeeaeaeanes 41 View properties or status information for a certificate cccccececececccceccecececeeeeeeeeeeeeseseseseseseeaeaessenseeeeeeeeeeess 41 Certificate properties saoasananennnnrererererorsesrorsrsrnrnrurnrnrnrerertrerererotorstotsssrnrnrnsnrnrnrrrtrrrtttrteeesensns rnn nn nenene 42 I
38. con At the bottom of the screen click Wi Fi music sync The status should display as connected e Ifa long period of time has passed since you installed the BlackBerry Desktop Software on your computer your security certificates might be expired Try reinstalling the BlackBerry Desktop Software To install the latest version visit www blackberry com desktop e If you re logged in to a VPN you must log out of the VPN to use Wi Fi music sync If you re trying to use a Wi Fi connection try the following actions 64 User Guide Wi Fi music sync e Verify that your Wi Fi connection on your smartphone is turned on On the home screen of your smartphone click the connections area at the top of the screen or click the Manage Connections icon If the Wi Fi checkbox is cleared select it e Ifthe Wi Fi connection on your smartphone is turned on and there are still issues verify that your smartphone is connected to the same network that your computer is connected to Check the connection software on your computer to see which network you re connected to If you re not using a wireless connection on your computer verify that an Ethernet cable is connected to the same router that provides your smartphone with a Wi Fi connection e If you can t download your songs using a Wi Fi connection connect your smartphone to your computer with a USB cable to download your songs In some cases if changes are made to your computer settings or smartphone options
39. ct the Use certificate synchronization checkbox Click OK P O D R Import a certificate from your computer You can import several certificate file types to your BlackBerry smartphone including pfx 012 cer der crt cert p7b or key files 1 Connect your smartphone to your computer 40 User Guide Certificates for your smartphone m nO NS In the BlackBerry Desktop Software click Certificates If prompted type the password for your key store login Click Import certificates Click a certificate file Click Open Synchronize certificates from your computer to your smartphone ee o e Connect your BlackBerry smartphone to your computer In the BlackBerry Desktop Software click Certificates If prompted type the password for your key store login Select the checkbox beside one or more certificates Click Sync Certificates To remove a certificate from your smartphone clear the checkbox beside the certificate Click Sync Certificates View properties or status information for a certificate PO Nae Connect your BlackBerry smartphone to your computer In the BlackBerry Desktop Software click Certificates If prompted type the password for your key store login Click the tab for the type of certificate you want to see Double click a certificate e To view the certificate s properties click the Details tab e To view the status information click the Certification Path tab The Certificate status
40. d documentation that came with your smartphone e On your smartphone in your media card options if there is a message to format your media card disconnect your smartphone from your computer Turn off mass storage mode or MTP Format the media card Turn on mass storage mode or MTP again cannot import album art You cannot import iTunes album art if iTunes is busy or if you are creating playlists updating podcasts or accessing the iTunes Store Close any open dialog boxes and finish any iTunes tasks and try importing album art again On the Media menu click Refresh iTunes album art 58 User Guide Media A picture folder on my computer isn t recognized If you are trying to synchronize pictures from a specific folder on your computer to your BlackBerry smartphone or BlackBerry PlayBook tablet the folder might appear dimmed in one of the following situations e The folder on your computer is deleted e The folder on your computer is renamed e The folder on your computer is on a network drive or USB drive that it is disconnected Try to correct any of these issues and synchronize again or select another folder My encrypted media files didn t synchronize or import If you re unable to synchronize or import encrypted media files between your BlackBerry smartphone and your computer try the following e Verify that encryption is still turned on for your smartphone and your media card e Verify that your smartphone isn t locked
41. e If you want a complete view of all your available music you can show the music from your computer again 1 On your smartphone on the home screen click the Media icon gt Music icon 2 Press the Menu key gt Show Home Music or Hide Home Music Related information About Wi Fi music sync 60 Prerequisites Wi Fi music sync 60 Clear your download history You can clear the list of songs from your Wi Fi Music Sync list that you have downloaded from your computer to your BlackBerry smartphone or that are waiting to be downloaded On your smartphone on the home screen click the Media icon gt Music icon Click Wi Fi Music Sync Press the Menu key gt Clear All If necessary clear the Clear only finished downloads checkbox Click Clear All Ol a WN Troubleshooting Wi Fi music sync 63 User Guide Wi Fi music sync cannot connect to a Wi Fi network Depending on your BlackBerry smartphone model the Wi Fi feature might not be supported Try the following actions e Verify that you have turned on the connection to the Wi Fi network e Verify that you re in a Wi Fi coverage area e If the Wi Fi network doesn t appear in the Set Up Wi Fi application it might be hidden If you know the network name connect to the Wi Fi network manually e Inthe Set Up Wi Fi application verify that the options for the Wi Fi network are correct e Ifyou switched Wi Fi networks manually switch to another Wi Fi network or set your B
42. e with BlackBerry Enterprise Server for IBM Lotus Notes If your BlackBerry smartphone is associated with a BlackBerry Enterprise Server you can activate your smartphone to access your corporate email account You can also activate your smartphone with the BlackBerry Enterprise Server when you set up your smartphone with the BlackBerry Desktop Software If you use the BlackBerry Desktop Software to switch to a new BlackBerry smartphone your activation settings are copied to your new smartphone For more information about the following settings contact your administrator Connect your smartphone to your computer that is part of your corporate network In the BlackBerry Desktop Software click Device gt Device options On the Enterprise Email tab in the Email system drop down list click Microsoft Exchange Outlook Client a on a Do one of the following e If you haven t selected a server click Select server gt IBM Lotus Domino e If you have selected a server and you want to change it click Change to browse for a different server 5 Do any of the following optional steps e Toadd the name of your email account on your smartphone type the name in the Service name field e Toinclude a signature in your outgoing email messages type a signature in the Email signature field e To save copies of the email messages from your smartphone to the Sent Mail folder in your IBM Lotus Notes email account select the Save sent emails checkbox
43. eeeeeesesesesaccueeseeeeeess 60 Install Wi Fi music Sync ON your smartphone eeceeeeeececeeee eee eeeeeeeeeeeaaeaeeeeeeeeeeesececeqeccueeeeeseeeeeeeseseeesenseaes 61 Connect to a Wi Fi network on your smartphone cceeceeceeee cece eee eeecenaeeaeeeeeeeeeeeeecedecasaeeeeeeeeeeeteeteennecinaes 61 Download a song to your smartphone that iS ON your COMPUTES cccecccecceseese sees seeeseeeeeeeeeseeeeeeeeeeeseeeeeeeeeeanas 62 Stream your MUSIC ON your smartphone 2 0 cece cece eee eeeeeee cae ee tee ee ee tee cece aaeaeeeeeeeeeeesesceecccneaeeeeeeeeeeeseseeeenseieaes 62 Show or hide the music that iS ON your COMPUTED eee eeeeeeececeeeeeeeeeceeceeaeeeeeeeeeeeeeeeecedecasaeeeeeeeeeeeteeteennenieees 63 Clear YOUR downloadi hNi Story ssesscentecedeseeiuesritaeiGlacciehea igael eens inating ee E E EE Ge ae 63 Troubleshooting Wi Fi MUSIC SYNC ceceeeeeeeee cece eee eeee eee ceceaeaeeeeeeeeeeeteeeececcceaeeeeeeeeeeeseeseedcccaeeeeeeeeeeeenseeteeaea 63 BGC AlIMBUCG A E E E T E A E E NESA A O A EAE 67 User Guide Basics Basics About the BlackBerry Desktop Software The BlackBerry Desktop Software is designed to link the data media files and applications on your BlackBerry smartphone or your BlackBerry PlayBook tablet with your computer You can use the BlackBerry Desktop Software to do the following tasks with your smartphone or tablet e Synchronize your media files music pictures and videos e Back up
44. elect the Replace all entries on your computer with the entries on your device checkbox 5 Inthe Account Settings section in the Memos account drop down list click the memo application that you use on your computer 6 Click Configure Do one of the following e Ifyou use Microsoft Outlook in the Outlook Profile drop down list click your profile e If you use IBM Lotus Notes click Browse to select your ini file If necessary type your password If you don t want to be prompted for a password clear the Prompt at every sync checkbox 7 Click Close gt OK To go back to the default options for all of your organizer data in the BlackBerry Desktop Software click Organizer gt Reset settings Related information Create filters to limit the organizer data synchronized between your smartphone and your computer 25 Customize the fields that synchronize between your smartphone and your computer 26 Configure synchronization of a secondary collection of organizer data 26 Synchronize your organizer data 27 Configure your task synchronization options Before you can synchronize your tasks between your BlackBerry smartphone and your computer you need to configure your synchronization options Connect your smartphone to your computer In the BlackBerry Desktop Software click Organizer Click Configure beside Tasks PWN In the Sync direction drop down list do one of the following e To keep task entries the same o
45. es the random number generator on your smartphone If you turn off automatic initialization your smartphone uses the same starting point each time it generates a random number Connect your smartphone to your computer In the BlackBerry Desktop Software click Device gt Device options On the General tab clear the Initialize device random number generator checkbox Click OK PQS Change the refresh rate for certificate revocation lists You can change how often the certificate synchronization tool updates the certificate revocation lists on your BlackBerry smartphone 1 Connect your smartphone to your computer 2 Inthe BlackBerry Desktop Software click Device gt Device options 3 Onthe Certificates tab in the Servers section click Configure 4 Onthe CRL tab do any of the following e lf you want to update the certificate revocation lists on your smartphone every time that you connect your smartphone to the BlackBerry Desktop Software or synchronize certificates set the Update the cached CRL servers every lt gt hours field to 0 e lf you want to specify a refresh rate set the Update the cached CRL servers every lt gt hours field to a number other than 0 5 Click OK 44 User Guide Certificates for your smartphone When you synchronize your certificates the certificate synchronization tool queries the certificate revocation lists in the key store cache for the revocation status of the certificates and updates the r
46. evocation status on your smartphone if the status has changed Refresh all certificate revocation lists Oh Gos Nr E Connect your BlackBerry smartphone to your computer In the BlackBerry Desktop Software click Device gt Device options On the Certificates tab in the Servers section click Configure On the CRL tab click Update Click OK Use OCSP or CRL certificate servers to check the revocation status of certificates Pe Con ae Connect your BlackBerry smartphone to your computer In the BlackBerry Desktop Software click Device gt Device options On the Certificates tab in the Servers section click Configure To use OCSP or CRL certificate servers to check the revocation status of certificates do one of the following e Onthe OCSP tab select the Use OCSP checkbox e Onthe CRL tab select the Use CRL checkbox To use the connection information in the certificate extension section of a certificate to check the revocation status of a certificate do one of the following e On the OCSP tab select the Use OCSP certificate extensions checkbox e Onthe CRL tab select the Use CRL certificate extensions checkbox To use any certificate servers that you add to the certificate synchronization tool to check the revocation status of a certificate do one of the following e Onthe OCSP tab select the Use specified OCSP servers checkbox e Onthe CRL tab select the Use specified CRL servers checkbox Click OK 45 Use
47. ff automatic initialization of the random number generator 44 Delete the data from your smartphone Before you delete the data from your BlackBerry smartphone consider backing up your data so that you have a copy on your computer If you have turned on encryption the process for deleting all smartphone data can take up to an hour to complete CAUTION You can t stop the process for deleting all data after you start it If you reset your smartphone the process continues after the smartphone restarts Research In Motion recommends that you regularly create and save a backup file on your computer especially before you update any software Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost stolen or corrupted by an unforeseen issue Connect your smartphone to your computer 2 Inthe BlackBerry Desktop Software click Device gt Delete data e To delete all your smartphone data click All data e Todelete specific data click Selected data Select the checkbox beside one or more types of data 3 Ifnecessary do any of the following e If your smartphone includes built in media storage select the Delete files saved on my device s built in media storage checkbox e Tocreate a backup file for your smartphone data select the Back up data before deleting checkbox To encrypt the backup file select the Encrypt backup file checkbox Type a password 4 Click Delete 13
48. field displays status information for the certificate Click OK 41 User Guide Certificate properties Depending on the certificate more properties or fewer properties might appear in the certificate synchronization tool of the BlackBerry Desktop Software Certificates for your smartphone Property Description Certificate Label This field displays the name of the certificate By default the certificate synchronization tool displays the name of the certificate subject Security Level This field displays the security level of the certificate if the certificate contains a private key Email Address This field displays the email address of the certificate subject Certificate Source This field displays the name of the certificate server that the certificate is located on or the name of the Windows key store on the computer that the certificate is located on Serial Number This field displays the certificate serial number in hexadecimal format Signature Algorithm This field displays the algorithm that the certificate issuer used to generate the digital signature Issuer This field displays detailed information about the certificate issuer Valid From This field displays the date that the certificate issuer specified as the start date for the certificate Valid To This field displays the date that the certificate issuer specified as the expiration date for the certificate Subject This field displa
49. for BlackBerry Desktop Software updates To perform this task you must have an active Internet connection In the BlackBerry Desktop Software click Help gt Check for updates If an update is available review the information on the screen and if you want to install it click Get update After the update is downloaded close the BlackBerry Desktop Software when you are prompted to Open the BlackBerry Desktop Software again to complete the installation Ol QW No Click Close when the update is complete You might need to restart your computer after the update is installed Find more information You can visit the following websites for more information about the BlackBerry Desktop Software e http na blackberry com eng support software desktop jsp View support information including Knowledge Base articles and forums e www blackberry com desktop docs View the latest help associated with this release e http docs blackberry com Find the latest user guide for your BlackBerry device or click Help on your device e www blackberry com desktop Download the latest version of the BlackBerry Desktop Software Troubleshooting Basics My computer doesn t detect my smartphone or tablet If your computer doesn t detect your BlackBerry smartphone try the following 15 User Gu ide Basics e If you re using a USB cable to connect your smartphone to your computer verify that the USB cable isn t damaged If it isn t dama
50. ged disconnect and reconnect the USB cable e If you re using Bluetooth technology to connect your smartphone to your computer verify that the Bluetooth con nection is turned on and your smartphone is paired with your computer Verify that your smartphone is within range of your computer a typical range is approximately 10 m e Ver e Ver e Veri fy that your smartphone is charged fy that mass storage mode is turned on fy that you have a media card or built in media storage e If your smartphone is running BlackBerry 6 or later and Wi Fi music sync is turned on verify that your smartphone is con nected to the same Wi Fi network as your computer e On your computer turn off synchronization applications or antivirus applications temporarily If your computer doesn t detect your BlackBerry PlayBook tablet try the following e If you re using a USB cable to connect your tablet to your computer verify that the USB cable isn t damaged If it isn t damaged disconnect and reconnect the USB cable e Verify that your tablet is charged e On your computer turn off synchronization applications or antivirus applications temporarily e lf your computer is running Windows XP x64 Edition and your computer s certification authority does not support SHA2 256 encryption you must download a hotfix from Microsoft For more information visit www support microsoft com to read article 968730 Related information Set up your smartpho
51. hen you connect your smartphone or tablet to the BlackBerry Desktop Software you can access its storage drive and drag and drop files between your computer s desktop or Windows Explorer After you copy the files onto your smartphone or tablet you can reorganize your files by moving them to a new or an existing folder You can also copy encrypted files between your smartphone and your computer If you re copying encrypted files from a smartphone that has encryption turned on you must keep encryption turned on to view and copy the files successfully If you turn off encryption for your smartphone and need to open or copy an encrypted file you need to turn encryption on again If a file from your media card is encrypted a lock appears beside the file icon A file might be encrypted even if a lock doesn t appear beside it To check whether a file is encrypted see the encryption settings on your smartphone Encrypted files take longer to copy than non encrypted files as your smartphone is actively encrypting and decrypting files before they are copied Encrypted files aren t supported on the tablet Copy files from your computer to your Smartphone or tablet Before you begin Before you copy encrypted files verify that encryption is turned on for your BlackBerry smartphone Encrypted media files aren t supported on the BlackBerry PlayBook tablet Connect your smartphone or tablet to your computer In the BlackBerry Desktop Software click
52. ion options for your contacts calendars memos and tasks 26 User Guide Organizer data Connect your smartphone to your computer In the BlackBerry Desktop Software click Organizer Click Configure beside the organizer data type Click Advanced On the Folders tab click Select different lt organizer data type gt to sync Oy Ol eG a Highlight the contacts application calendar memo folder or task folder and navigate to the correct folder Click Add 7 Click OK gt OK Synchronize your organizer data Before you begin To perform this task you must first set up organizer data synchronization Also on your BlackBerry smartphone wireless synchronization must be turned off for each type of organizer data that you want to synchronize Connect your smartphone to your computer In the BlackBerry Desktop Software click Organizer Review the organizer applications and settings that are selected for synchronization and if necessary make changes PON Click Sync Organizer Related information Turn off wireless synchronization on your smartphone 21 Troubleshooting Organizer data synchronization 29 Configure your contact synchronization options 21 Configure your calendar synchronization options 22 Configure your memo synchronization options 23 Configure your task synchronization options 24 Change your conflict notification If there are conflicts between the data on your BlackBerry smartphone and the data o
53. lackBerry smartphone to scan for available Wi Fi networks e If your wireless service provider supports UMA verify that your connection preference isn t set to Mobile Network Only e If your email account uses a BlackBerry Enterprise Server your smartphone might prevent you from connecting to certain wireless access points For more information contact your administrator e If you re using the Push Button Setup method verify that the access point is enabled with Wi Fi Protected Setup and that it has been set to send its profile Verify that another smartphone isn t also attempting to connect at the same time and that not more than one access point within range is in this mode e If you use PEAP EAP TLS EAP FAST EAP TTLS or EAP SIM to connect to a Wi Fi network verify that you have installed the root certificate for the certificate authority server that created the certificate for the authentication server e fyou use EAP TLS to connect to a Wi Fi network verify that you have added your authentication certificate to your smartphone Related information Connect to a Wi Fi network on your smartphone 61 Wi Fi music sync isn t working as expected If you re unable to use Wi Fi music sync to download your music or if you can t view your music from Wi Fi music sync try the following actions e Verify that Wi Fi music sync is installed correctly On the home screen of your BlackBerry smartphone click the Media icon gt Music i
54. let including songs pictures and videos select the Media files checkbox e To transfer your tablet settings and applications to your new tablet select the Applications and settings checkbox 4 Click Next Your tablet data is backed up 5 Atthe prompt connect your new tablet to your computer with a USB cable and click Next 6 Click the icon for your new tablet Your tablet data is imported to your new tablet Related information Check for BlackBerry Desktop Software updates 15 37 User Guide Mobile Internet or tethering Mobile Internet or tethering About using Mobile Internet to tether your Smartphone Depending on your wireless service provider you can use the Mobile Internet feature to set up your BlackBerry smartphone as a modem by connecting it to your computer with a USB cable This is also known as tethering Using your smartphone as modem allows you to connect to the Internet on your computer when you might not otherwise have access to the Internet This feature isn t available for the BlackBerry PlayBook tablet You can use only one smartphone as a modem with your computer at a time If your smartphone is associated with a BlackBerry Enterprise Server contact your administrator to make sure that the appropriate IT policy is turned on to use this feature Set up your Mobile Internet settings Before you can use your BlackBerry smartphone as a modem you must set up your Mobile Internet settings You select
55. ll entries on your computer with the entries on your device checkbox 5 Inthe Account Settings section in the Contacts account drop down list click the contacts application that you use on your computer 6 Click Configure Do one of the following e If you use Microsoft Outlook in the Outlook Profile drop down list click your profile e Ifyou use IBM Lotus Notes click Browse to select your ini file If necessary type your password If you don t want to be prompted for a password clear the Prompt at every sync checkbox 7 Click Close gt OK To go back to the default options for all of your organizer data in the BlackBerry Desktop Software click Organizer gt Reset settings Related information Create filters to limit the organizer data synchronized between your smartphone and your computer 25 Customize the fields that synchronize between your smartphone and your computer 26 Configure synchronization of a secondary collection of organizer data 26 Synchronize your organizer data 27 Configure your calendar synchronization options Before you can synchronize your calendar entries between your BlackBerry smartphone and your computer you need to configure your synchronization options Connect your smartphone to your computer In the BlackBerry Desktop Software click Organizer Click Configure beside Calendar PWN In the Sync direction drop down list do one of the following e To keep calendar entries the s
56. mports pictures taken using the camera on your device To also import other pictures from your device that you didn t take using the camera you can change your media settings 53 User Guide Media Connect your smartphone or tablet to your computer 2 If available to change the default setting and make all pictures on your device available for import in the BlackBerry Desktop Software click Device gt Device options On the Media tab clear the Only show pictures taken by the device camera checkbox 3 Inthe BlackBerry Desktop Software click Pictures If necessary click Get Started 5 On the Device Pictures tab do one of the following e Toimport only pictures that are new since your last import verify that the BlackBerry Desktop Software selected your latest pictures e Toimport all your pictures including pictures that have been imported previously select the Show imported pictures checkbox Click Check all e Toimport individual pictures click Clear all Select the checkbox below each picture you want to import 6 To change the folder on your computer that your pictures are imported to for the connected device click Change import folder Select the new folder Click OK 7 Click Import Pictures Related information Synchronize your pictures from your computer to your smartphone or tablet 52 Import your videos from your smartphone or tablet to your computer 54 Change your import folder for pictures and videos 55
57. n temporarily and try synchronizing again 31 User Guide Applications Applications About applications Applications help you get the most benefit value and fun out of your BlackBerry smartphone When your smartphone is connected to your computer the Applications screen in the BlackBerry Desktop Software lists applications that are currently on your smartphone and lists any new or updated applications that are available for you to add This feature isn t available for the BlackBerry PlayBook tablet If your smartphone is connected to your computer using Bluetooth technology you cannot add update or delete your applications on your smartphone using the BlackBerry Desktop Software Add update or delete applications on your Smartphone You can add update or delete applications on your BlackBerry smartphone using the Applications screen in the BlackBerry Desktop Software When you connect your smartphone to your computer your smartphone is scanned and the applications are listed in the Applications pane Connect your smartphone to your computer 2 Inthe BlackBerry Desktop Software click Applications When your smartphone applications are listed do any of the following e To update an application click the icon beside the name of the application e To delete an application click the x icon beside the name of the application e To install an application file alx that is saved on your computer click Import files to
58. n your computer you can choose how you want to handle these conflicts and how often you want to be notified 1 Connect your smartphone to your computer 2 Inthe BlackBerry Desktop Software click Organizer gt Organizer options 3 Inthe Conflicts section click a notification method 27 User Guide Organizer data 4 Click OK Receive a prompt to confirm your synchronization changes If you make changes to your synchronization options for organizer data you can choose to receive a prompt to confirm the changes before the options take effect Connect your BlackBerry smartphone to your computer 2 Inthe BlackBerry Desktop Software click Organizer gt Organizer options In the Confirm Your Changes section do one of the following e To receive a confirmation and details for all synchronization changes select Confirm any changes e To receive a confirmation before deleting an entry select Only confirm when deleting entries e To synchronize your organizer data without any confirmation select Don t ask for confirmation 4 Click OK Save log files to your computer You can save log files when you synchronize your organizer data or complete other tasks in the BlackBerry Desktop Software You can use these log files to troubleshoot possible issues you might encounter or you can send the files to a technical support representative Connect your BlackBerry smartphone to your computer In the BlackBerry Desktop Software click To
59. n your smartphone and your computer click Two way between your device and computer e Tosynchronize updates to the task entries from your computer to your smartphone click One way to your device only To replace all entries on your smartphone with the entries on your computer select the Replace all entries on your device with the entries on your computer checkbox e To synchronize updates to the task entries from your smartphone to your computer click One way to your computer only To replace all entries on your computer with the entries on your smartphone select the Replace all entries on your computer with the entries on your device checkbox 24 User Guide Organizer data 5 Ifyou don t want to synchronize tasks that have already passed select Upcoming tasks only 6 Inthe Account Settings section in the Tasks account drop down list click the calendar application that you use on your computer 7 Click Configure Do one of the following e If you use Microsoft Outlook in the Outlook Profile drop down list click your profile e Ifyou use IBM Lotus Notes click Browse to select your ini file If necessary type your password If you don t want to be prompted for a password clear the Prompt at every sync checkbox 8 Click Close gt OK To go back to the default options for all of your organizer data in the BlackBerry Desktop Software click Organizer gt Reset settings Related information Create filters to limit the
60. ne calendar on your computer at a time Some entries might be missing from your computer because they belong to a different calendar on your smartphone that is not set up to synchronize with the calendar on your computer To change the calendar that is being used on your smartphone for synchronization you must change the default calendar on your smartphone For more information about how to change your default calendar click the Help icon on the home screen of your smartphone Some organizer data doesn t appear on my smartphone after synchronization You might need to verify your synchronization options In the BlackBerry Desktop Software click Organizer Try the following actions e Check the conflict resolution options for the organizer data that isn t appearing Click Organizer options In the Conflicts section verify that the Don t sync conflicting data option isn t selected e lf some tasks aren t appearing on your BlackBerry smartphone click Configure beside Tasks Verify that the All tasks option is selected e fsome calendar entries aren t appearing on your smartphone verify that these calendar entries aren t appointments and meetings that you manage for someone else If you use Microsoft Outlook to manage someone else s calendar that person s appointments and meetings don t appear on your smartphone Duplicate organizer data fields appear on my smartphone after synchronization You might need to verify your synchronization optio
61. ne with the BlackBerry Desktop Software 8 Set up your tablet with the BlackBerry Desktop Software 9 16 User Guide Backup and restore Backup and restore About backing up and restoring data You can back up and restore most of the data on your BlackBerry smartphone and BlackBerry PlayBook tablet including settings fonts saved searches and browser bookmarks If you re using a smartphone you can also back up your messages and organizer data If you re using a tablet you can also back up your media files Research In Motion recommends that you regularly create and save a backup file on your computer especially before you update any software Maintaining an up to date backup file on your computer might allow you to recover smartphone data or tablet data if your smartphone or tablet is lost stolen or corrupted by an unforeseen issue By default the BlackBerry Desktop Software saves your backup files to My Documents BlackBerry Backup on your computer Back up smartphone data or tablet data Before you begin If you re using a BlackBerry smartphone that includes built in media storage mass storage mode must be turned on Connect your smartphone or BlackBerry PlayBook tablet to your computer 2 Inthe BlackBerry Desktop Software click Device gt Back up Do one of the following e To back up all your smartphone data or tablet data click Full all device data and settings e To back up all your smartphone data except for email
62. ns In the BlackBerry Desktop Software click Organizer Try the following actions e Click Organizer options In the Conflicts section verify that the Create separate entries for conflicting data option and Don t sync conflicting data option are not selected 30 User Guide Organizer data e For each organizer application click Configure gt Advanced On the Fields tab verify that the field mapping for each organizer application is correct e Beside Contacts click Configure gt Advanced On the Fields tab verify that both the First Name field and Middle Name field in your organizer application are mapped to the First Name field on your BlackBerry smartphone I m not notified when there is a conflict during synchronization In the BlackBerry Desktop Software click Organizer gt Organizer options In the Conflicts section verify that the Notify me when there are conflicts option is selected Organizer data is cut off after synchronization During synchronization data that is too long for example long descriptions in calendar entries might be cut off If you do not want data that is cut off to replace existing data during synchronization in the BlackBerry Desktop Software click Organizer gt Organizer options In the Conflicts section verify that the Notify me when there are conflicts option is selected Synchronization stopped unexpectedly If you are running an antivirus application on your computer close the applicatio
63. nstaliargot certificate on your computer rere EEE R EE a 43 Certificate servers ccccccccccecccesseeenenceeaeeneneceeneensaaeeasenaeeaeaeeeeae ca saaeeasenaesaeaeeeeeeeusaqqeeaseeaesaeeeeeeseenseeeesseenaneas 43 Troubleshooting Certificates ccccccccccceeceeceeceeeceeeeeeeeeeeeeceaeaeeeeeeeeeeeseesecececeeeeeeeeeeeeeeseesecececieeeeeeeeeeeeeeeees 46 FU saree AA E EE E ve coca nce SEEE E ONA POE AE SETI EA ac PEE AT PE on eae eee eee 47 ABOUT CODYING MISS enine E E E ate eee ee 47 Copy files from your computer to your smartphone or tablet ccccccececceeeecceeceeeeeeeeeeeseeseccaeaaeeeeeeeeeeeeeteess 47 Copy files from your smartphone or tablet to your COMPUTED 0 0 cccccecceeeeeeeeecceeeeeceeeeeeeeseeseceaeaaeeeeeeeeeeeeeeeees 48 THOUBDIESHGOTIN SE FIGS eirese bans shies aaa a a iaaa a a de discus ctataddads Ae a 48 EENE EEE E E EE S TAA A EA OE E A dees EA I E AT 49 About media files ccc sececcecceeeeeceeneeeueeananeceneeeeeeccqecseenaneaecaaeeesegccqeaaeenananecaseeeeedscauedeqennaaeceseeesesessaeeeeenaneas 49 About encrypted media files cccccccceceeeeeetececeeeeaeceeceseeeeensacaacacaeaneeeceseeeesdseeseeeseeaeeeeceseeeesteseeeesneanees 49 Supported media file TOMALES ci iccccesdedeccessaddeadesvedsdaden ciadahecce dbvagneecdseehacue cisdddaedesdiwudans cidudeeneecdseddencest sdcannss 50 Synchronize your music from your computer to your smartphone or tablet cc ccecesesessesseseseseseceeeeeeeeeees
64. of music that you expected to synchronize are selected in the BlackBerry Desktop Software If you switched from the Sync Individual Song view to the Sync Music Collections view individual songs that don t belong to selected collections are not synchronized to your device Similarly playlists and other music collections that you selected in the Syne Music Collections view are not synchronized with your device if you switch to the Sync Individual Song view can t synchronize my video that uses the AC3 audio format to my smartphone or tablet The BlackBerry Desktop Software does not support videos with the AC3 audio format You can install an AC3 filter on to your computer to convert a video that uses the AC3 audio format to the AAC audio format You can then synchronize the video with your BlackBerry smartphone or BlackBerry PlayBook tablet Download and install an AC3 filter from the Internet on your computer 2 After the AC3 filter installation is complete in the BlackBerry Desktop Software click Videos To detect the AC3 filter click GQ to refresh the BlackBerry Desktop Software 4 Select the videos that you want to synchronize Select the Convert videos checkbox 6 Click Sync Videos on My smartphone does not recognize my media card Try the following actions e Verify that your media card is inserted in your BlackBerry smartphone correctly For more information about inserting a media card into your smartphone see the printe
65. ols gt Desktop options Click the Configure sync logging options link Pw Noe In the Logging method drop down list do one of the following e To save a log file that only contains your synchronization information select Basic sync data only e To save a log file that contains your synchronization information and all details about your usage of the BlackBerry Desktop Software including personal information select Full 5 Inthe Keep log files for this many days drop down list click the number of days you want to keep your log files Click OK 28 User Guide Organizer data Troubleshooting Organizer data synchronization receive a message that my default services have changed When you synchronize your organizer data using the BlackBerry Desktop Software you might receive a message that your default services on your BlackBerry smartphone have changed if you recently added a new email address to your smartphone for example Your default services are associated with your Calendar application Contacts application and Messages application and might change depending on the applications on your smartphone When you receive the message you can do one of the following e To return to your default services that were available the last time that you synchronized your data click Yes This action does not change the default services on your smartphone e To start using your new default service which might duplicate some data en
66. one or tablet for storing music files Connect your device to your computer In the BlackBerry Desktop Software click Music If necessary select your music source from the drop down list and click Get Started oe hee e In the drop down list select one of the following e Tosynchronize your complete music library click Sync All Music e To select specific songs to synchronize click Sync Individual Songs Select the checkbox beside one or more songs 51 User Guide Media e To synchronize a specific playlist or synchronize songs by artist album or genre click Syne Music Collections If you don t see a specific type of music collection click ma and select the collection you want to view Select the checkbox beside one or more music collections To synchronize a random selection of your songs in addition to the collections of music you selected click Random Music 5 Click Syne Music To view your playlists on your device click the Media icon or Music icon Your songs that aren t in a playlist appear together in the Music playlist or in their Artists Albums or Genres collections Related information Stop synchronizing your music from your computer to your smartphone or tablet 56 Synchronize your pictures from your computer to your smartphone or tablet Before you begin You cannot synchronize encrypted pictures to your BlackBerry PlayBook tablet By default pictures are synchronized to your BlackBerry smartphone or
67. one to a media card Verify that the songs aren t being played on your computer or have not been deleted from your computer Verify that your smartphone is charged If the battery power level drops below 5 per cent you cannot download your songs Related information Wi Fi music sync isn t working as expected 64 66 User Guide Legal notice Legal notice 2012 Research In Motion Limited All rights reserved BlackBerry RIM Research In Motion and related trademarks names and logos are the property of Research In Motion Limited and are registered and or used in the U S and countries around the world iTunes is a trademark of Apple Inc iTunes is not endorsed in any manner by Research In Motion Limited Bluetooth is a trademark of Bluetooth SIG IBM Lotus Domino and IBM Lotus Notes are trademarks of International Business Machines Corporation Microsoft Exchange Microsoft Outlook Windows Media and Windows Vista are trademarks of Microsoft Corporation Wi Fi is a trademark of the Wi Fi Alliance All other trademarks are the property of their respective owners This documentation including all documentation incorporated by reference herein such as documentation provided or made available at www blackberry com go docs is provided or made accessible AS IS and AS AVAILABLE and without condition endorsement guarantee representation or warranty of any kind by Research In Motion Limited and its affiliated companies RIM and RIM
68. op Software is already closed you can also end the connection by clicking the Dial Up icon in the notification area of the Windows taskbar 39 User Guide Certificates for your smartphone Certificates for your smartphone About synchronizing certificates with your smartphone If your BlackBerry smartphone is associated with a BlackBerry Enterprise Server you can use the certificate synchronization tool to download or import certificates to your computer synchronize certificates between your smartphone and your computer and verify the authenticity and status of certificates This feature isn t available for the BlackBerry PlayBook tablet The certificate synchronization tool is designed to access certificate status information and certificate server information by requesting the information from certificate authority servers and LDAP OCSP and CRL certificate servers or by synchronizing the information between your computer and your smartphone over a USB connection Turn on the certificate synchronization tool Before you can synchronize certificates you must turn on the certificate synchronization tool in the BlackBerry Desktop Software If you selected the certificate synchronization option when you first started the BlackBerry Desktop Software the certificate synchronization tool is already turned on Connect your BlackBerry smartphone to your computer In the BlackBerry Desktop Software click Tools gt Desktop options Sele
69. ormation cannot connect to a Wi Fi network 64 61 User Guide Wi Fi music sync Download a song to your smartphone that is on your computer If a song or playlist is on your computer but hasn t been downloaded to your BlackBerry smartphone it appears dimmed in the Music application 1 On your smartphone on the home screen click the Media icon gt Music icon 2 Find and click a song or playlist that is dimmed The song or playlist album is added to your Wi Fi Music Sync list as pending and is downloaded to your smartphone when you re within range of your Wi Fi connection or when you connect your smartphone to your computer with a USB cable Related information Wi Fi music sync isn t working as expected 64 About Wi Fi music sync 60 Prerequisites Wi Fi music sync 60 Stream your music on your smartphone You can listen to songs that haven t been downloaded to your BlackBerry smartphone yet 1 On your smartphone on the home screen click the Media icon gt Music icon 2 Highlight a dimmed song that hasn t been downloaded yet 3 Press the Menu key gt Stream to listen to the song Related information About Wi Fi music sync 60 Prerequisites Wi Fi music sync 60 62 User Guide Wi Fi music sync Show or hide the music that Is on your computer You can hide the music from your computer that hasn t been downloaded to your BlackBerry smartphone so that it doesn t appear in the Music application on your smartphon
70. ou have turned it off you can synchronize your organizer data using the BlackBerry Desktop Software instead of over the wireless network You can turn off wireless synchronization for each organizer application on your smartphone This feature isn t available for the BlackBerry PlayBook tablet Organizer data includes your calendar entries contacts tasks and memos You can set options for each type of data such as the application that you use on your computer for your organizer data and how you want to synchronize your data Prerequisites Organizer data synchronization e To synchronize organizer data verify that you have configured options for your calendar contacts tasks or memos in the BlackBerry Desktop Software e If wireless data synchronization is available for your BlackBerry smartphone but you want to synchronize your organizer data using the BlackBerry Desktop Software verify that wireless synchronization is turned off on your smartphone For more information about wireless synchronization click Help on your smartphone Related information Turn off wireless synchronization on your smartphone 21 20 User Guide Organizer data Turn off wireless synchronization on your Smartphone To synchronize your organizer data you must turn off wireless synchronization on your BlackBerry smartphone for each type of organizer data that you want to synchronize using the BlackBerry Desktop Software 1 On your smartphone in the
71. p down list select how often you want to back up your smartphone data and settings e To synchronize your calendar entries contacts memos and tasks select the Organizer data checkbox e To synchronize your songs pictures and videos select the Media files checkbox e To keep your smartphone time synchronized with your computer select the My computer s date and time with my device checkbox If you want to synchronize your music in the Media settings section select the music source for your music library If your smartphone includes built in media storage and you want to save your media files to this storage location instead of a media card in the Store media on drop down list click Device Click Finish After your smartphone is added keep it connected to your computer so that the BlackBerry Desktop Software can check for updated software that might be available Related information Remove your settings from the BlackBerry Desktop Software 14 User Guide Basics My computer doesn t detect my smartphone or tablet 15 Set up your tablet with the BlackBerry Desktop Software The first time that you connect your BlackBerry PlayBook tablet to your computer and use the BlackBerry Desktop Software the BlackBerry Desktop Software prompts you to set up your tablet You can change these settings at any time by clicking Device gt Device options 5 6 On your computer open the BlackBerry Desktop Software Connect your tablet
72. r Guide Certificates for your smartphone Download certificates for your contacts automatically Before you begin Before you perform this task contact your administrator as this task can result in reduced computer or network performance You ll also need to verify that you have added an LDAP certificate server to the certificate synchronization tool of the BlackBerry Desktop Software If you choose to perform this task when you access the Certificates section in the BlackBerry Desktop Software the certificate synchronization tool queries all associated LDAP certificate servers and retrieves certificates for contacts in the contact list on your BlackBerry smartphone Connect your smartphone to your computer In the BlackBerry Desktop Software click Device gt Device options On the Certificates tab in the Servers section click Configure On the LDAP tab select the Use the contacts data on my device when searching LDAP servers checkbox Click OK ON eR GS RO aS Troubleshooting Certificates A certificate doesn t appear in the certificate list Using your Internet browser verify that the certificate is installed on your computer See the online help for your Internet browser for information about how to view the certificates that are installed on your computer 46 User Guide Files Files About copying files You can copy files and folders between your BlackBerry smartphone or BlackBerry PlayBook tablet and your computer W
73. r email address Click OK Ol PB Go NO e To stop receiving the notifications clear the Keep me subscribed to email notifications checkbox 35 User Guide Switch to a new smartphone or new tablet Switch to a new smartphone or new tablet About switching to a new smartphone or new tablet If you want to start using a new BlackBerry smartphone you can use the BlackBerry Desktop Software to move your current data and settings to your new smartphone You can also use the BlackBerry Desktop Software to move your data and settings from an existing BlackBerry PlayBook tablet to a new tablet If you re switching from a BlackBerry smartphone your data and settings such as supported email messages organizer data and third party applications that are compatible with your new smartphone are imported to your new smartphone If your email account is associated with a BlackBerry Enterprise Server your email settings are also imported to your new smartphone If you re switching from a BlackBerry PlayBook tablet your media files application data and settings are imported to your new tablet Switch to a new smartphone Before you begin Before you switch from your current BlackBerry smartphone to a new BlackBerry smartphone verify that you have the most recent version of the BlackBerry Desktop Software on your computer Connect your current smartphone to your computer with a USB cable 2 Inthe BlackBerry Desktop Software click Device
74. re provided as a convenience to you and are provided AS IS with no express or implied conditions endorsements guarantees representations or warranties of any kind by RIM and RIM assumes no liability whatsoever in relation thereto Your use of Third Party Products and Services shall be governed by and subject to you agreeing to the terms of separate licenses and other agreements applicable thereto with third parties except to the extent expressly covered by a license or other agreement with RIM Certain features outlined in this documentation require a minimum version of BlackBerry Enterprise Server BlackBerry Desktop Software and or BlackBerry Device Software The terms of use of any RIM product or service are set out in a separate license or other agreement with RIM applicable thereto NOTHING IN THIS DOCUMENTATION IS INTENDED TO SUPERSEDE ANY EXPRESS WRITTEN AGREEMENTS OR WARRANTIES PROVIDED BY RIM FOR PORTIONS OF ANY RIM PRODUCT OR SERVICE OTHER THAN THIS DOCUMENTATION 68 User Guide Research In Motion Limited 295 Phillip Street Waterloo ON N2L 3W8 Canada Research In Motion UK Limited 200 Bath Road Slough Berkshire SL1 3XE United Kingdom Published in Canada Legal notice 69
75. rtphone or tablet to your computer 2 Inthe BlackBerry Desktop Software click Device gt Restore Do one of the following e Select a backup file that contains the data you want to restore e Ifyou don t see the backup file you want to restore click Change Browse to the folder containing the backup file 4 Do one of the following e To restore all your smartphone data or tablet data click All device data and settings e To select which smartphone data or tablet data you want to restore click Select device data and settings Select the checkbox beside the data type that you want to restore e If your smartphone includes built in media storage and you want restore it select the Files saved on my built in media storage checkbox 5 Ifthe backup file is encrypted type the password that you set to encrypt 6 Click Restore Change the location of backup files on your computer By default the BlackBerry Desktop Software saves your backup files to C My Documents BlackBerry Backup on your computer 18 User Guide Backup and restore 1 Inthe BlackBerry Desktop Software click Device gt Back up 2 Inthe File Options section click Change gt Yes 3 Browse to a folder and click OK Troubleshooting Backup and restore can t restore a backup file to my smartphone or tablet If you create a backup file on a smartphone that is running BlackBerry 7 or later or a BlackBerry PlayBook tablet that is running BlackBerry Play
76. ry Enterprise Server you can activate your smartphone to access your corporate email account You can also activate your smartphone with the BlackBerry Enterprise Server when you set up your smartphone with the BlackBerry Desktop Software If you use the BlackBerry Desktop Software to switch to a new BlackBerry smartphone your activation settings are copied to your new smartphone For more information about the following settings contact your administrator Connect your smartphone to your computer that is part of your corporate network In the BlackBerry Desktop Software click Device gt Device options On the Enterprise Email tab in the Email system drop down list click Microsoft Exchange Outlook Client ae ES Do one of the following e If you haven t selected a profile for Microsoft Outlook select one in the Profile Options window when you re prompted e If you have selected a profile and you want to change it click Change to browse for a different profile 5 Do any of the following optional steps e Toadd the name of your email account on your smartphone type the name in the Service name field e Toinclude a signature in your outgoing email messages type a signature in the Email signature field e To save copies of the email messages from your smartphone to the Sent Items folder in your Microsoft Outlook email account select the Save sent emails checkbox 6 Click OK 10 User Guide Basics Activate your smartphon
77. sktop Software updates c ccc cccccccceceseeseeeseeeseeeeeeeesesececeeeseeeeeeeeeeeesesesaaaaaeaeaeaeenenes 15 FING MOr G1 NOKMATOMN eseria ladeeviersd dung a a E EEE E E EE E 15 Troubleshooting Basics cccccccecceneeeeeeeesneeeaaeeececeeaeeeseedaqeeaaneececeeaeeessdqeadceaaceeaeseneeeesseaeqqccnsanseaneseeeeess 15 Bar kA O aa a a T a A 17 About backing up and restoring data ececccccceeeceeceeccecee cease eee eeeeeeeceneaaeaeeeeeeeeeeeeeseeceeccaeeaeeeeeeeeeeeeeeeeneeeas 17 Back up smartphone data or tablet data ccccccccesssesesesececcececececeeeeeeeeeseeaeseseseseseeeeeeeeeeeeeeeeseseseseeeeenanenas 17 Restore smartphone data Or tablet data ccccccccccccceceeseseseseeeeeeeeeeeseeeeceeeeeeceeeeeeeeeeeseseeseseaesaaaeaeaeasaesnensess 18 Change the location of backup files on your COMPUTED cccececeeeceeceececeeeeeeeeecececeaecaeeeeeeeeeeeeeseeeancuesaeeeeeees 18 Troubleshooting Backup ANd restore ccccecceeceececeeeeeeeeeeeneaeceeeeeeeeeeeeeecedeqnaeeaeeeeeeeeseeeecescsacieeeeeeeeeeneeeeeee 19 Organizer Qal ieseana cacazacvagendadaaiaidinioserdieaasiabeeardecachenceienteasiesaveate aaa aaa 20 About synchronizing your organizer data cccccccccceeceeeceeeeecceeceeeeeeeeeeececcccaecaeeeeeeeeeeeeesecdcncesaeeeeeseeeeeeeneeaea 20 Prerequisites Organizer data synchronization ccceccccecceceeeeeeceeeneecaeeeeeeeeeeeeecccccnecaeeeeeeeeeeeeeseetencussaeeneeess 20 Turn off wireless synchronization
78. tablet at their original size Connect your smartphone or tablet to your computer In the BlackBerry Desktop Software click Pictures If necessary click Get Started ee ee On the Computer Pictures tab do one of the following e To synchronize all the pictures within a folder select the checkbox below one or more folders e To synchronize all the pictures within a folder that isn t listed drag and drop the folder from your computer into the Sync pictures from your computer to your device pane or click Add folder browse to the folder and click OK Select the checkbox below the newly added folder e To synchronize individual pictures highlight the folder that contains your pictures Select the checkbox below one or more pictures 5 Ifyou want to reduce the size of the pictures when they synchronize to your smartphone click Optimize Click Sync Pictures Pictures that you synchronize from your computer to your smartphone or tablet are located in the Media application If you selected a folder that contains subfolders on your computer the subfolders also appear on your smartphone or tablet Related information Import your pictures from your smartphone or tablet to your computer 53 52 User Guide Media Synchronize your videos from your computer to your smartphone or tablet Before you begin You cannot synchronize encrypted videos to your BlackBerry PlayBook tablet Connect your BlackBerry smartphone or tablet to yo
79. tall Wi Fi music sync on your Smartphone If you didn t install Wi Fi music sync when you added your BlackBerry smartphone to the BlackBerry Desktop Software you can install Wi Fi music sync using the following steps Connect your smartphone to your computer 2 Inthe BlackBerry Desktop Software click Media gt Wi Fi music sync gt Turn wireless sync on gt Close Click Music to synchronize the songs on your computer with your smartphone The first time that you do this for Wi Fi music sync you must keep your smartphone connected to your computer with a USB cable Your Wi Fi connection status and any other connectivity updates for Wi Fi music sync appear at the bottom of the BlackBerry Desktop Software screen Related information Wi Fi music sync isn t working as expected 64 Connect to a Wi Fi network on your Smartphone For more information about connecting your BlackBerry smartphone to a Wi Fi network see the help on your smartphone On your smartphone on the home screen click the top of the screen or click the Manage Connections icon 2 Click Wi Fi Network 3 If you want to connect to a public hotspot or to a Wi Fi network that doesn t require authentication select the Show Open networks only checkbox 4 Click the Wi Fi network that you want to connect to 5 Ifthe Wi Fi network requires authentication type a password for the network The name of the Wi Fi network appears at the top of the home screen Related inf
80. tificate contains multiple certificates all the certificates are installed on your computer To install the root certificate on your smartphone use the certificate synchronization tool of the BlackBerry Desktop Software to synchronize the root certificate from your computer to your smartphone Certificate servers Add delete or update a certificate server Connect your BlackBerry smartphone to your computer 2 Inthe BlackBerry Desktop Software click Device gt Device options On the Certificates tab in the Servers section click Configure e To add a server click a server tab Click Add Specify the server information e To delete a server click a server tab Click a server Click Delete e To update a certificate server click a server tab Click a server Click Edit Change the connection information 4 Click OK 43 User Guide Certificates for your smartphone Change the default security level for private keys Connect your BlackBerry smartphone to your computer 2 Inthe BlackBerry Desktop Software click Device gt Device options On the Certificates tab in the Private Key Security Levels section change the default security level for signing keys and decryption keys 4 Click OK Turn off automatic initialization of the random number generator By default each time that you connect your BlackBerry smartphone to your computer and open the BlackBerry Desktop Software the certificate synchronization tool initializ
81. to the default options for all of your organizer data in the BlackBerry Desktop Software click Organizer gt Reset settings Related information Create filters to limit the organizer data synchronized between your smartphone and your computer 25 Customize the fields that synchronize between your smartphone and your computer 26 Configure synchronization of a secondary collection of organizer data 26 Synchronize your organizer data 27 Configure your memo synchronization options Before you can synchronize your memos between your BlackBerry smartphone and your computer you need to configure your synchronization options Connect your smartphone to your computer In the BlackBerry Desktop Software click Organizer Click Configure beside Memos Oe In the Sync direction drop down list do one of the following e To keep memo entries the same on your smartphone and your computer click Two way between your device and computer e Tosynchronize updates to the memo entries from your computer to your smartphone click One way to your device only To replace all entries on your smartphone with the entries on your computer select the Replace all entries on your device with the entries on your computer checkbox 23 User Guide Organizer data e Tosynchronize updates to the memo entries from your smartphone to your computer click One way to your computer only To replace all entries on your computer with the entries on your smartphone s
82. tries if these entries already exist from another service click No e Tocancel the synchronization and review your default services settings for your smartphone click Cancel If your smartphone is running BlackBerry Device Software 4 7 1 or earlier you can only continue or stop the synchronization from the message can t synchronize my data to other calendars on my computer If you have more than one calendar on your BlackBerry smartphone for example a personal calendar from an email account and a work calendar that is associated with a BlackBerry Enterprise Server your smartphone is still set up to synchronize only one smartphone calendar to your computer To change the calendar that is being used on your computer for synchronization in the BlackBerry Desktop Software click Organizer Click Configure beside Calendar Change your calendar application To change the calendar that is being used on your smartphone for synchronization you must change the default calendar on your smartphone For more information about how to change your default calendar click the Help icon on the home screen of your smartphone 29 User Guide Organizer data Some calendar entries are missing from my computer after synchronization If you have more than one calendar on your BlackBerry smartphone you see a combined view of these calendar entries on your smartphone by default You can only synchronize entries from one calendar on your smartphone to o
83. ur computer In the BlackBerry Desktop Software click Videos If necessary click Get Started al ie hae On the Computer Videos tab do one of the following e To synchronize all the videos within a folder select the checkbox below one or more folders e To synchronize all the videos within a folder that isn t listed drag and drop the folder from your computer into the Sync videos from your computer to your device pane or click Add folder browse to the folder and click OK Select the checkbox below the newly added folder e To synchronize individual videos highlight the folder that contains your videos Select the checkbox below one or more videos 5 Ifyou want to convert the videos for better viewing and storing on your smartphone or tablet select the Convert videos checkbox 6 Click Sync Videos Videos that are synchronized from your computer are located in the Media application on your smartphone or tablet Related information Import your videos from your smartphone or tablet to your computer 54 Import your pictures from your smartphone or tablet to your computer When you connect your BlackBerry smartphone or BlackBerry PlayBook tablet to your computer you can import pictures that are on your smartphone or tablet You can t import encrypted pictures from your tablet If your smartphone is running BlackBerry 6 or later or if you are importing pictures from your tablet by default the BlackBerry Desktop Software i
84. ys detailed information about the certificate subject Public Key This field displays the standard that the public key complies to Your BlackBerry smartphone supports RSA DSA Diffie Hellman and ECC keys Subject Alternative This field displays an alternate email address for the certificate if known Name Authority Information This field displays the location of and access method for the OCSP status responders Access Key Usage This field displays approved uses for the public key 42 User Guide Certificates for your smartphone Property Description Thumbprint Algorithm This field displays the hash algorithm used to calculate the digital thumbprint of the certificate Thumbprint This field displays the digital thumbprint of the certificate The digital thumbprint is a hash of the certificate encoding Install a root certificate on your computer You might not be able to connect to some Wi Fi networks until you install a root certificate on your BlackBerry smartphone You can install the root certificate on your computer and then use the BlackBerry Desktop Software to install the root certificate on your smartphone For more information contact your administrator 1 Download the root certificate from the certificate authority server to your computer 2 Onyour computer right click the root certificate 3 Install the certificate in the Trusted Root Certification Authorities store If the root cer

Blackberry Research In Motion - Water System 7.1 User's Manual

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