Black Box Fax Machine Network Services FaxReceiver User's Manual
Contents
1. Your Network Administrator should provide the Unit IP and Unit Gateway address 1 Unit IP address 011 022 033 044 should be changed to an unused IP address on your network NOTE If you use static IP addressing and you have a DHCP server this IP address should be added to your DHCP Server s static IP address list NOTE If you enter an invalid IP address format you will get a lt lt lt lt lt lt Not a valid IP address Format message 2 3 4 5 6 Subnet Mask Enter the subnet mask used for your network DNS Address 1 Enter the primary DNS Server s IP address provided by your ISP for your network DNS Address 2 Enter the secondary DNS Server s IP address provided by your ISP for your network Gateway Address 011 022 033 001 should be changed to the IP address of your default gateway Typically this is the lowest address on the subnet for example 192168100 001 DHCP RARP This is a toggle Entering 3 will switch from Disabled to Enabled and back NOTE If you change to an address that is NOT in the same network range that your PC is you will still be able to see the FaxReceiver with the FaxConfig utility but you will not be able to change any parameters until you are on the same subnet If you use DHCP or RARP you must figure out what IP address it obtained Methods for doing this are covered in the troubleshooting section Copyright 2006 Ringdale User M2. Sending Page to MAIL ok send it filenamez Page001 tif Goodbye and Modem Idle awaiting call Copyright 2006 Ringdale User Manual 62 15820000 Page 37 of 49 QUESTION My debugger output does not look correct Can I send it to Tech Support ANSWER Yes Using your mouse right click on the blue bar at the top of your telnet session and select Edit then Select All Next right click on the blue bar at the top of your telnet session and select Edit then Copy Open an email and do a Paste or Ctrl v Send the email to support BlackBox com QUESTION I would like to be able to disable enable the FaxReceiver from a remote location ANSWER To remotely switch on off the answer simply change the SMTP server IP address to 0 0 0 0 and the device will never answer a call PROBLEM When I print the fax directly from my email about an inch of the data is chopped off CAUSE The print margins are set too wide SOLUTION If you are using Outlook Express you must go to MSIE Internet Explorer and make the Page Setup changes there Then restart Outlook Express 1 Start Internet Explorer 2 Click File then Page Setup 3 Adjust the left and right margins to about 25 Page Setup Paper Size C etter Source Cassette 1 PF 30 m r Headers and Footers Header amp wi amp bPage amp p of amp P Footer sutb amp d r rientation Margins inches Portrait Left 0 25 Rig
3. fails Setting up is achieved using the Telnet protocol and a telnet application is available for any operating system Check your PC Apple or Unix operator manual Since the device only relies on TCP IP and SMTP it will work in any common network environment Copyright 2006 Black Box Page 4 of 49 Menu Map The menu driven setup allows the following parameters to be set up MENU ITEM CHARS DEFAULT FORMAT REQD 1 Setup IP 1 2 Setup SMTP Mailserver 2 3 Setup Fax 3 4 Reboot after quitting Disabled toggle 5 Change Telnet port 4 23 23 Y 6 Change Telnet session time out 2 2 0 to 50 minutes N P Change Telnet password 253 N Redirect debug to this screen toggle Unit IP settings 1 Unit IP address 16 11 22 33 44 XXX XXX XXX XXX Y 2 Subnet Mask 16 255 255 255 0 XXX 3 DNS Address 1 16 0 0 0 0 XXX XXX XXX XXX N 4 DNS Address 2 16 0 0 0 0 XXX XXX XXX XXX N 5 Unit Gateway address 16 0 0 0 0 XXX XXX XXX XXX Y 6 DHCP RARP Disabled toggle N 7 Timeserver 1 address 16 192 043 244 018 XXX XXX XXX XXX Y 8 Timeserver 2 address 16 000 000 000 000 XXX XXX XXX XXX N 9 Timeserver 3 address 16 000 000 000 000 XXX XXX XXX XXX N Unit Email settings 1 Mailserver SMTP address 58 0 0 0 0 XXX XXX XXX XXX or URL 2 Mailserver SMTP IP port 4 25 HHH Y 3 Mailserver login name 58 name company com Y 4 Mailserver login password 58 password99 Y 5 Destination Email address 80 1 fax null name2 company com Y 6
4. information allows automatic backup of received faxes and eliminates the need to maintain a fax machine solely for the purpose of receiving faxes Easy Configuration The setup is done using Telnet which allows configuration in any network environment like Windows Unix or Apple Any Workstation or PC with Telnet capabilities and access to the network can be used to configure the unit Features External all voltage power supply 100 240 Volts 50 60 Hz Extremely low power consumption of less than 5 watts Remote management from any PC Retains its setup in Flash memory Powers up in less than 10 seconds Three login types CRAM MD5 LOGIN AUTH LOGIN and non authenticated System Architecture The FaxReceiver MC200A uses a PCMCIA card to connect to the Fax Line this allows the FaxReceiver MC200A to be used in any country in the world for which there is a PCMCIA fax modem card available that fulfills the local standards The FaxReceiver MC200A connects directly to an Ethernet 10 100baseTx network via fixed IP or DHCP Before operating the device a number of parameters have to be set up in the FaxReceiver MC200A to allow log on to your company or Internet provider s mail server 3 different login types CRAM MD5 LOGIN AUTH LOGIN and non authenticated It will try CRAM MD5 first If that fails it falls back to insecure authentication same as Outlook Express uses and it will fall back further to non authenticated login if that
5. and do a Select All then drag and drop the images anywhere on the FaxViewer application Untitled Ringdale Fax iewer 15 x File Image Page Edit View Options Help 058 sent by Cliff Anderson 512 301 6000 1 24 2007 10 0 4 If the last page is showing but the Page shows 1 then you need to reverse the page order To do this click on Image Page then Page Order and then Reverse Image Order Copyright 2006 Ringdale User Manual 62 15820000 Page 33 of 49 5 As soon as the fax starts to come in the FaxReceiver needs to set up and send the GIF header which has the values for the size of the canvas At that stage however it only knows the width of the incoming fax There is no way to know how long it is going to be So the length is set to a fixed value that corresponds to the longest sheet of standard paper it can expect to be sent by a fax machine The FaxViewer software has an option under the Options tab Force Background to white This will eliminate the black bar 6 All pages can be printed immediately by selecting File Print The print will be formatted to print on standard 8 2 by 11 inch paper 7 You can save all of the images as a single RFX file by selecting File Save As This will let you name and save the RFX in any folder Copyright 2006 Ringdale User Manual 62 15820000 Page 34 of 49 Troubleshooting PROBLEM LEDs do not flash at power up CAUSE Power cord not connected or
6. it is causing the problem If it is contact your supplier or an authorized agent 4 The telephone company may make changes in its technical operations and procedures If any such changes affect the compatibility or use of this device the telephone company is required to give adequate notice of the changes 5 If the telephone company requests information on what equipment is connected to their lines inform them of The telephone number that this unit is connected to The ringer equivalence number The USOC jack required RJ 11C The FCC registration number perg Items B and D can be found on the unit s FCC label The ringer equivalence number REN is used to determine how many devices can be connected to your telephone line In most areas the sum of the RENs of all devices on any one line should not exceed five If too many devices are attached they may not ring properly 6 In the event of an equipment malfunction all repairs should be performed by your supplier or an authorized agent It is the responsibility of users requiring service to report the need for service to the supplier or to an authorized agent NOTE The manufacturer is not responsible for any radio or T V interference caused by unauthorized modifications to this equipment Such modifications could void the user s authority to operate the equipment Copyright 2006 Ringdale User Manual 62 15820000 Page 42 of 49 10 11 Normas Of
7. lt gt BLACK BOX NETWORK SERVICES MC200A Version 3 FaxReceiver MC200A BLACK BOX NETWORK SERVICES o a o 3 N D o z FaxReceiver MC200A 1000 Park Drive e Lawrence PA 15055 1018 e 724 746 5500 e Fax 724 746 0746 Copyright 2006 Black Box Corporation All rights reserved Copyright 2006 Black Box User Manual Table of Contents Table of Contents Introduction Easy Configuration Features System Architecture Menu Map 2 m The Process Important Information 6 Connections 7 Reset Button 11 FAX CONFIGURATION UTILITY 2 General Settings 13 TCP IP Settings 14 e mail Settings 16 FAX Settings 17 TelNet Settings 19 Configuration 12 Benefits of using Telnet 20 UNIT IP SETTINGS 23 UNIT EMAIL SETTINGS 25 UNIT FAX SETTINGS 28 TELNET 20 The FaxViewer 32 Troubleshooting 35 Glossary 39 Technical Specifications 41 Trademark Recognition 41 Legal Notices 42 Technical Support 48 Copyright 2006 Black Box Page 2 of 49 COPYRIGHT Copyright 2006 Black Box All rights reserved No part of this publication may be reproduced transmitted transcribed stored in a retrieval system or translated into any language or any computer language in any form or by any third party without prior permission of Black Box DISCLAIMER Black Box reserves the right to revise this publication and to make changes from time to time to the contents hereof withou
8. on incoming line 2 wire 4 contacts 10 or 100 base Tx phone wall receptacle Ethernet wall receptacle Phone Splitter to Wall Power Socket External PSU Sending Fax Machine NOTE If you daisy chain from an outgoing fax machine it should be set to either not auto answer or answer after 4 rings or more so that the FaxReceiver will pickup first NOTE You should also set the fax machine to tone dialing and not pulse dialing Pulse dialing causes voltage spikes on the line that can be mistaken for an incoming ring and the FaxReceiver will attempt to answer Copyright 2006 Ringdale User Manual 62 15820000 Page 10 of 49 LEDs The LEDs are itemized as follows LK Yellow LED The Link LED indicates that the port is functionally connected to an external port It lights up solid when the connected hub is turned on and connected to the LAN If the LED does not light up there may be a problem with the cabling or the Ethernet hub These last two LEDs enable monitoring of the traffic passing through the device TX Red LED The Transmit LED blinks when a data packet is being sent from the FaxReceiver This would indicate that a fax has been received RX Green LED The Receive LED blinks when a LAN data packet is received It is normal for this LED to blink all of the time as long as there is any LAN activity NOTE The LED s are driven directly by the Ethernet chip If you do not have the Ethernet cable plugged
9. the Ethernet cable is not attached to a live Ethernet network The LEDs are driven by the Ethernet chip and will not flash unless an Ethernet network is attached SOLUTION Check the green light on the power brick Look inside the unit for the light inside Check the Ethernet connections PROBLEM It does not accept a fax CAUSE The modem card may not be plugged all of the way in The phone number is incorrect or the LAN connection is disconnected If it cannot reach the SMTP mailserver it will not answer the call SOLUTION Make certain that the modem card is plugged in until it clicks Plug an analog phone into the phone jack at the wall and verify the phone number Make certain that the LAN connection is attached and the Link LED is solid The green LED should flash when there is LAN activity to or from it Check your email parameters with Telnet In particular verify the following In Unit IP Settings This unit IP address This must be on the same subnet as the Gateway Gateway Address Typically the same as the above address but ending with 001 In Unit Email Settings Mailserver smtp IP address from your SMTP server administrator Mailserver login name lt often this is your email address Mailserver login password case sensitive Destination Email address After verifying the setup parameters make certain that you can ping the FaxReceiver From the same host that you ping the FaxReceiver you sh
10. you receive a fax Destination e mail Address es This is where the email will be sent This can be the same as item 2 or it may be an alias set up to forward to multiple users Simply enter the addresses you wish to send to as one entry each address separated by either a semi colon or a comma There is a limitation of a maximum of 80 characters for all addresses Max 80 characters No spaces are allowed Enter each address on a new line Select the Fax Settings tab Copyright 2006 Ringdale User Manual 62 15820000 Page 16 of 49 FAX SETTINGS 1 2 3 4 5 Fax Device Configure x General TCPAP E mail Settings Fax Settings Telnet Device Name FAx_555657 Fax Reply ID BlackBox A Fas ts Fax Number o Fax Location Technical Support office Company Name BackBed Scaling Percentage 100 5 j Time Zone Offset 6 00 v Signal Transmission Errors v Daylight Savings Enable J Fax reply I D is sent to the Sending Fax 20 characters This is usually displayed on the display of the sending fax after establishing contact or recorded in its log print out It is not mandatory to have an ID If it is not set the FaxReceiver will send an ID of 20 spaces to the distant fax Fax number This is the telephone number of the FaxReceiver Not required Max 20 characters Company Name This is the company that is the proud owner of the FaxReceiver Not required Max 28 character
11. 06 Ringdale User Manual 62 15820000 Page 24 of 49 UNIT EMAIL SETTINGS Enter a 2 to setup the SMTP Mailserver 6 CMD EXE telnet 205 242 238 88 Enter item 7 Enter email reply name FaxReceiver fre you sure you want to make this change lt Y N gt Y Mailserver SMTP address mail server blackbox net Mailserver SMTP IP port 25 Mailserver login name gandalf hobbiton com Mailserver login password not hidden Destination email address hobbits hobbiton com Reply email address isentthis hobbiton com Reply Name FaxReceiver Check Mailserver connection Return to previous menu Enter item Your email service administrator should provide the items 1 5 In some cases the Mailserver login name and Destination Email address will often be the same email address 1 Mailserver SMTP IP address The Mail Server SMTP Address can be entered either as a URL for example smtp server austin rr com or an IP Address Using the URL is recommended if you may be changing ISP s but have your own mail server 2 Mailserver SMTP IP port The default is 25 This is most common Other common ports used are 26 and 2525 3 Mailserver login name Often this is an email address When a fax is received in the email box it will come from this user Max 58 characters 4 Mailserver login password This is the password for the above email account There is a maximum of 58 characters NOTE passwords are case sensitive NOTE If you enter the wr
12. 205 242 238 85 00 a0 92 55 12 26 Requery Network Properties About Send Firmware 2 If it does not see the FaxReceiver check the connections and power and then click on the Requery Network button If changes were made using Telnet you should click on the Requery Network button If you have connected the FaxReceiver since starting FaxConfig utility use the Requery Network button to discover it Copyright 2006 Ringdale User Manual 62 15820000 Page 12 of 49 General Settings Using your mouse double click on the IP Address of the FaxReceiver to view or configure the properties of or click once to select it and then click the button and it will bring up the following screen Fax Device Configure X General TCP IP E mail Settings Fax Settings Telnet Device Name Hardware fi 528 PCMCIA Fax to Ethernet Firmware fes 50 Password Not Active New Password 1 The default Device Name is derived from the FaxReceiver s Hardware Address You can change it to something that will better identify it for you if you have multiple FaxReceivers 2 The Hardware description and Firmware revision is provided for technical support 3 If you click on the button it will save the parameters and exit the Properties window for that IP Address Click on the TCP IP tab Copyright 2006 Ringdale User Manual 62 15820000 Page 13 of 49 TCP IP SETTINGS Fax Device Configure x General TCP IP E ma
13. Device Configure x General TCP IP E mail Settings Fax Settings Telnet Device Name Fax 555657 Telnet Port 23 1 9999 Session Time out 2 0 50 Select the TelNet tab 1 Telnet port This will enable the end user to set up a port that the company does not block e g port 80 or even port 25 That means that you will be able to telnet into the FaxReceiver from your desk enable debug send a fax to the unit also from your desk and figure out what is going wrong If you change the TELNET port number and don t reboot the new number takes effect on the second new telnet session i e open telnet on default port 23 Change to port 1234 and do a quit save Open another telnet session still on port 23 and quit All following telnet sessions must be on port 1234 Session Time out This option allows you to keep your telnet session active longer if you have a lot of interruptions while configuring the FaxReceiver If you specify zero as the Telnet session time out the session will never time out 2 Click the OK button to exit the FaxDevice Configure for this device 3 Click the Close button to exit FaxConfig utility Copyright O 2006 Ringdale User Manual 62 15820000 Page 19 of 49 TELNET Once you have configured the initial IP address or set your PC to the same network as the FaxReceiver you can use Telnet to configure the parameters BENEFITS OF USING TELNET 1 You can use HyperTerminal or any
14. Reply email address 58 fax null name company com 7 Reply Name 58 Fax Any text up to 58 char 6 Check Mailserver connection Unit Fax settings 1 Fax reply 1 D 20 Black Box R Fax Black Box R Fax N 2 Fax number 20 phone number 724 746 0746 N 3 Fax location 28 location Lawrence PA N 4 Company Name 28 company Black Box N 5 Scaling Percentage 3 100 10 150 in incs of 5 Y 6 Number of rings before answer 2 1 1 30 Y 7 Signal Transmission Errors Yes Toggle N 8 Time Zone Offset 3 0 0 to 13 hours Y 9 Daylight Saving Off toggle N 1 For FaxConfig enter each address on a separate line For Telnet separate with commas or semicolons Copyright 2006 Black Box Page 5 of 49 Requirements Y AC power outlet within 10 feet Y Telephone wall jack and cable to reach the FaxReceiver Y An Ethernet cable for the connection from the FaxReceiver to an Ethernet hub or switch connection that will connect to the mail server Important Information NOTE The device is designed to operate in a typical office environment Choose a location that is Y Well ventilated and away from sources of heat including direct sunlight Y Away from sources of vibration or physical shock v Isolated from strong electromagnetic fields produced by electrical devices Y Provided with a properly grounded wall outlet y The modem card can be installed in either the top or bottom slot WARNING NOTES Y Do not attempt to modify or use the suppl
15. Ringdale ModuLan FaxReceiver MFR 200 vt9 47 Fax No 102 Location Still the same Remote Fax ID 512 301 8000 Date Received Mon 30 Oct 2006 09 51 46 This is a test Email Congratulations R Press R when you have the Unit Email settings configured Copyright 2006 Ringdale User Manual 62 15820000 Page 26 of 49 CMD EXE telnet 11 22 33 44 Welcome to ITC FAX server Telnet configuration Version 9 47 Date 17 08 06 Setup IP Setup SMTP Mailserver Setup Fax Reboot after quitting CDisabled gt Change Telnet port 23 gt Change Telnet session time out 18 mins Change Telnet password Redirect debug to this screen Quit Enter item Copyright 2006 Ringdale User Manual 62 15820000 Page 27 of 49 UNIT FAX SETTINGS Enter a 3 to setup the Fax Settings 6 CMD EXE telnet 205 242 238 88 Enter item 4 Enter company name max 38M characters Black Box Are you sure you want to make this change lt Y N gt Y Unit Fax settings Fax reply I D Black Box R gt Fax Fax number 724 746 8746 Fax location Lawrence PA Support Company name Scaling percentage Number of rings before answer Signal Transmission Errors Time zone offset Daylight saving Return to previous menu gt 1 gt 2 gt 3 4 gt 5 gt 6 12 gt 8 9 Enter item 1 Fax reply I D is sent to the Sending Fax 20 characters This is usually displayed on the display of the sending fax after establishing co
16. SMTP Simple Mail Transfer Protocol Used for e mail port 25 SMTP gateways provide access to TCP IP e mail services SMTP is an Application layer protocol Subnet Mask A subnet mask allows IP networks to be subdivided for security and performance purposes Telnet The Internet standard protocol for remote login Runs on top of TCP IP Comes with most Operating Systems TIFF Acronym for Tagged Image File Format one of the most widely supported file formats for storing bit mapped images on personal computers both PCs and Macintosh computers TIFF graphics can be any resolution and they can be black and white gray scaled or color Files in TIFF format often end with a tif extension Common TIFF are TIFF CCITT and TIFF RLE Many TIFF viewers do not handle CCITT format correctly but most seem to work fine with RLE format Timeserver A timeserver is a computer networking device that reads the actual time from a reference clock and distributes this information to its clients using a computer network UDP User Datagram Protocol uses best effort no error correction and simple packets source address destination address length checksum UDP is carried in the Protocol field of IP UT Universal Time This is the time kept on the Greenwich meridian longitude zero five hours ahead of Eastern Standard Time Copyright 2006 Ringdale User Manual 62 15820000 Page 40 of 49 Technical Specifications Network 10 100 ba
17. anual 62 15820000 Page 23 of 49 5 6 7 Timeserver 1 address 192 043 244 018 The 192 043 244 018 address is the time server at NCAR You can change this to a preferred timeserver and add two more timeservers Without a timeserver the timestamp will be incorrect and your spam filter may trap the email NOTE All timeservers send the time UT In order to set the time stamps correctly you must adjust your Time Zone Offset in the Setup Fax section There is a list of public timeservers at this URL http tf nist gov service time servers html R Press R when the Unit IP settings are all configured to return to the top menu 6 CMD EXE telnet 11 22 33 44 Welcome to ITC FAX server Telnet configuration Version 9 47 Date 17 08 06 Setup IP Setup SMTP Mailserver Setup Fax Reboot after quitting CDisabled gt Change Telnet port 23 gt Change Telnet session time out 18 mins Change Telnet password Redirect debug to this screen Quit Enter item NOTE Unlike all of the other setup parameters IP addresses do not take effect immediately because a change to those would cut off the telnet session You can use the Reboot after quitting to enable the IP addresses without disconnecting power To enable IP Addresses 1 Save each setting 2 In the initial menu set Reboot after quitting to Enabled 3 Use Q to quit and select Y to the question Do you want to save your changes before quitting Y N Copyright 20
18. e telnet session For these parameters you must quit the setup and save the parameters You must also either reset the power to the unit or set 4 Reboot after quitting to Enabled before you quit the setup NOTE If you quit without saving the unit re reads all the parameters from Flash and so will overwrite all the new settings with the previously saved settings If you do a Quit and Save the new parameters are all written to Flash so they will be retained through a power cycle NOTE If you do a Quit and Save the new parameters are all written to Flash so they will be retained through a power cycle To test parameter changes you can quit without saving A quit without saving also takes place if telnet times out The parameters are still active unless power is removed Therefore if the changes work then you would telnet back in then Quit and Save If they did not work unplug power to restore the original parameters Copyright 2006 Ringdale User Manual 62 15820000 Page 22 of 49 UNIT IP SETTINGS Enter a 1 to configure the IP addresses of the FaxReceiver ModuLAN 200 c CMD EXE telnet 205 242 238 88 Unit IP address 011 022 8033 Subnet Mask 255 255 255 DNS Address 1 666 666 6668 DNS Address 2 666 666 6060 Unit Gateway addr 666 666 6606 DHCP RARP Disabled Timeserver 1 addr 192 643 244 Timeserver 2 addr 129 666 615 Timeserver 3 addr 129 006 B15 Return to previous menu Enter item
19. ed email box too full spam filter parameters Ethernet cable is disconnected There is a poor line condition PROBLEM My virus checker sees the email attachment as a virus SOLUTION 1 Make sure that the timeserver is picking up the correct time amp date 2 If your sending account name is the same as the account you are sending to i e the From field is the same as the To field it could cause this This is one characteristic of some fraudulent email headers To see if this is the cause send an email from your PC to yourself with an attachment Copyright 2006 Ringdale User Manual 62 15820000 Page 36 of 49 PROBLEM I enabled the DHCP setting but do not know what address was used SOLUTION After the IP address is assigned ping the address or range of addresses that it could have Then within 5 minutes use the ARP A command to see the IP Addresses assigned in that range Look for IP Address assigned to the Physical Address that has the last six digits matching the FaxReceiver s serial number Example C WINNT system32 gt arp a Interface 11 22 33 99 on Interface 0x1000003 Internet Address Physical Address Type 192 168 10 1 00 A0 92 bb 23 20 dynamic 192 168 10 23 00 A0 92 65 ec c4 dynamic 192 168 10 36 00 A0 92 6d 7d 53 dynamic 192 168 10 165 00 A0 92 83 8b Oc dynamic If the FaxReceiver s serial number is 838BOC then the IP Address is 192 168 10 165 PROBLEM I have a fax machine used for outgoing faxe
20. essary to correct the interference Changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment This digital apparatus does not exceed the Class A limits for radio noise emission from digital apparatus set out in the Radio Interference Regulation of Industry Canada Le pr sent appareil num rique n met pas de bruits radio lectriques d passant les limites applicables aux appareils num riques de la classe A prescrites dans le Reglement sur le brouillage radio lectrique publi par le Industrie Canada Copyright 2006 Ringdale User Manual 62 15820000 Page 46 of 49 Federal Communications Commission and Industry Canada Radio Frequency Interference Statements Class B Digital Device This equipment has been tested and found to comply with the limits for a Class B computing device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation However there is no guarantee that interference will not occur in a particular installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications If this equipment does cause harmful interference to radio or telephone reception which can be determined by turning the equipment
21. his precaution may be particularly important in rural areas CAUTION Users should not attempt to make such connections themselves but should contact the appropriate electric inspection authority or electrician as appropriate The LOAD NUMBER LN assigned to each terminal device denotes the percentage of the total load to be connected to a telephone loop which is used by the device to prevent overloading The termination on a loop may consist of any combination of devices subject only to the requirement that the total of the load numbers of all the devices does not exceed 100 Copyright 2006 Ringdale User Manual 62 15820000 Page 45 of 49 Federal Communications Commission and Industry Canada Radio Frequency Interference Statements This equipment generates uses and can radiate radio frequency energy and if not installed and used properly that is in strict accordance with the manufacturer s instructions may cause interference to radio communication It has been tested and found to comply with the limits for a Class A computing device in accordance with the specifications in Subpart B of Part 15 of FCC rules which are designed to provide reasonable protection against such interference when the equipment is operated in a commercial environment Operation of this equipment in a residential area is likely to cause interference in which case the user at his or her own expense will be required to take whatever measures may be nec
22. ht 0 25 C Landscape Top 0 25 Bottom 0 25 Cancel Printer QUESTION How do I reset to the factory default settings ANSWER Unplug the power press the reset button plugging the power back in while holding reset for 10 seconds PROBLEM When I use the option 6 Check Mailserver connection it reports OK POP3 Service ready then Connection Terminated Abnormally CAUSE You are trying to connect to a POP3 mailserver This is an incoming mailserver SOLUTION You need to connect to an outgoing mailserver SMTP Usually the POP3 is at 110 The SMTP is usually at 25 You might need to just set it back to 25 But check the SMTP port for certain Copyright 2006 Ringdale User Manual 62 15820000 Page 38 of 49 Glossary ARP Address Resolution Protocol A TCP IP protocol used to obtain a node s physical address A client station broadcasts an ARP request onto the network with the IP address of the target node it wishes to communicate with and the node with that address responds by sending back its physical address so that packets can be transmitted ARP returns the layer 2 address for a layer 3 address BMP BitMaP Also known as a bump file it is Windows native bitmapped graphics file format BMP files display from the bottom up and so will be upside down compared with the same fax sent in GIF or TIFF format CCITT Comite Consultatif International Telegraphique et Telephonique a
23. iciales Mexicanas NOM Electrical Safety Statement Instrucciones De Seguridad Todas las instrucciones de seguridad y operaci n deber n ser le das antes de que el aparato el ctrico sea operado Las instrucciones de seguridad y operaci n deber n ser guardadas para referencia futura Todas las advertencias en el aparato el ctrico y en sus instrucciones de operaci n deben ser respetadas Todas las instrucciones de operaci n y uso deben ser seguidas El aparato el ctrico no deber ser usado cerca del agua por ejemplo cerca de la tina de ba o lavabo s tano mojado o cerca de una alberca etc El aparato el ctrico debe ser usado nicamente con carritos o pedestales que sean recomendados por el fabricante El aparato el ctrico debe ser montado a la pared o al techo s lo como sea recomendado por el fabricante Servicio El usuario no debe intentar dar servicio al equipo el ctrico m s all a lo descrito en las instrucciones de operaci n Todo otro servicio deber ser referido a personal de servicio calificado El aparato el ctrico debe ser situado de tal manera que su posici n no interfiera su uso La colocaci n del aparato el ctrico sobre una cama sof alfombra o superficie similar puede bloquea la ventilaci n no se debe colocar en libreros o gabinetes que impidan el flujo de aire por los orificios de ventilaci n El equipo el ctrico deber ser situado fuera del alcance de fuentes de calor como radiad
24. ied AC power cord if it is not the exact type required Y Whenever the chassis cover is to be removed ensure that the system is disconnected from its power source and from all telecommunications links networks or modem lines Y Do not operate the system with the cover removed THE PROCESS A fax is received a connection with the mail server is established the fax is decoded and sent to the mail server as a GIF file for each page embedded in the email If you are private individual use your email account and password as you use for your existing mail client on your computer this is all you need If you are a corporate user we recommend to set up a dedicated email account for the FaxReceiver i e fax1 mydomain com and then copy the people to be informed of incoming faxes from this account This allows you to keep a copy of every received fax in this account for recording purposes It is up to you if you want to give each FaxReceiver its own mail account or if you want to use the Location Name to distinguish which device actually received the fax Copyright 2006 Ringdale User Manual 62 15820000 Page 6 of 49 Installation The illustration shows the setup of the ports and the diagnostic LEDs Connections See the drawings on page 7 for installation examples Plug the PCMCIA modem card into the top or bottom slot Insert your Ethernet RJ45 connection into the LAN jack on the front NOTE If you do not have your Ethernet con
25. iewer in the future either by making it your default GIF viewer or by using a shortcut To create a shortcut 1 Right click on the FaxViewer icon ty 2 Select Create Shortcut then drag the shortcut to your shortcut bar To make it your default viewer 1 Locate a GIF file on your PC and right click on it 2 Select Open With 3 Select Choose Program after a little wait the Open With window will pop up 4 Put a check in Always use this program to open these files 5 Click Other 6 Browse to your Desktop or where you put the FaxViewer and select the FaxViewer exe and click Open Copyright 2006 Ringdale User Manual 62 15820000 Page 32 of 49 To use the FaxViewer 1 Open the FaxViewer utility d Untitled Ringdale FaxViewer E Bl x File Image Page Edit View Options Help D 5 Se 205 Incoming Fax Ele Edit view Tools Message Help Zo Bo e 22 a w Reply Reply Al Forward Print Delete Previous Mext Addresses From FaxReceiver Date Wednesday January 24 2007 9 38 AM To canderson amp ringdale com Subject Incoming Fax Attach ym 3 006 gif 47 1 KB 02 009 dif 25 0 KB Ringdale amp ModuLan FaxReceiver MFR 200 vc9 50 Fax No 101 Location Technical Support office Remote Fax ID 512 301 8000 Date Received Wed 24 Jan 2007 09 38 59 3 Click in the attach block Then do a Ctrl A or select the Edit menu
26. il Settings Fax Settings Telnet Device Name Fax_555657 DHCP RARP Enable IP Address Subnet Mask 255 255 2550 Default Gateway ooo DNS Server 1 ooo DNS Server 2 ooo Mail Server SMTP Address npgg Time Server IP 1 824324418 Time Server IP 2 ooo Time Server IP 3 nooo 1 Enter an unused IP Address from your network or click on the DHCP RARP Enable NOTE If you change to an address that is NOT in the same network range that your PC is you will still be able to see the FaxReceiver with the FaxConfig utility but you will not be able to change any parameters until you are on the same subnet 2 If you are not using DHCP or RARP make certain that the Subnet Mask is correct 3 If you are not using DHCP or RARP set the Default Gateway 4 The Mail Server SMTP Address can be entered either as a URL for example smtp server austin rr com or an IP Address Using the URL is recommended if you may be changing ISP s and have your own mail server that will retain the same name 5 DNS Server 1 and 2 are the Domain Name Servers provided by your ISP It is used to convert the Mail Server SMTP Address s URL to an IP Address Copyright 2006 Ringdale User Manual 62 15820000 Page 14 of 49 6 Time Server IP 1 2 amp 3 The 192 043 244 018 address is the time server at NCAR You can change this to a preferred timeserver and add two more timeservers Without a timeserver the timesta
27. in the lights will not light at power up Reset Button When this button is pressed and held for ten seconds on power up the FaxReceiver will clear any surplus information it is holding and revert to the default settings NOTE If you reset the defaults it will be necessary to telnet into 11 22 33 44 and reconfigure all of the parameters Copyright 2006 Ringdale User Manual 62 15820000 Page 11 of 49 Configuration The complete configuration can be done with any Telnet client like HyperTerminal or simply using the Windows Command prompt telnet This will work on any FaxReceiver that is on the same virtual network Black Box has provided a FaxConfig utility that allows you to perform the basic IP configuration of any FaxReceiver that is on the same physical network These are the steps necessary to configure the FaxReceiver using the Windows command prompt telnet client FAX CONFIGURATION UTILITY There is a FaxConfig utility on the CDROM in the Fax Configure Tool directory of the CDROM You can run this utility from the CDROM or drag it to your PC NOTE The FaxConfig utility will only communicate properly with devices on its local network or on 11 22 33 44 1 Double click on the FaxConfig utility to start it It will bring up the following screen ES FaxConfig x FAX_555657 205 242 238 88 00 a0 92 55 56 57 FAX_222190 205 242 238 86 00 a0 92 22 21 90 FAX_667788 205 242 238 87 00 a0 92 66 77 88 FAX_551226
28. in Daylight Saving time summer months this should be on R Press R when you have the Unit Fax settings configured 6 CMD EXE telnet 11 22 33 44 Welcome to ITC FAX server Telnet configuration Version 9 47 Date 17 08 06 Setup IP Setup SMTP Mailserver Setup Fax Reboot after quitting CDisabled gt Change Telnet port 23 gt Change Telnet session time out 16 mins Change Telnet password Redirect debug to this screen Quit Enter item 4 Reboot after quitting Disabled This setting is Enabled if you change an IP address and want to get your new IP address without disconnecting power Ensure you select Save settings when quitting after setting the reboot option otherwise changes you have made will be lost Alternatively you can enable the reboot option and quit without saving settings if you to revert back to the previous settings NOTE Most setup changes will take effect immediately you set them up The only exceptions are the IP parameters that cannot take effect immediately because a change to those would cut off the telnet session If you do a quit and save the new parameters are all written to Flash so they will be retained through a power cycle 5 Change Telnet port 23 This will enable the end user to set up a port that the company does not block e g port 80 or even port 25 That means that you will be able to telnet into the FaxReceiver from your desk enable debug send a fax to the unit also f
29. k a The International Telegraph and Telephone Consultative Committee The old name for ITU T the group responsible for setting the international standards for telecommunications equipment See ITU below CRAM MDS is a Challenge Response Authentication Mechanism hence CRAM defined in RFC 2195 based on the HMAC MD5 MAC algorithm It is employed by some SASL implementations SMTP AUTH Mail submission agents and LDAP v3 servers DHCP Dynamic Host Configuration Protocol is a client server networking protocol that provides a mechanism for allocation of IP addresses to client hosts A DHCP server also provides configuration parameters specific to the DHCP client host requesting generally information required by the client host to participate on an IP network GIF Graphics Interchange Format the acronym s officially pronounced JIF is a very efficient and still quite popular picture format They are small and display on all current graphical browsers without needing a special plug in or taking up much CPU time GMT Greenwich Meridian Time or Greenwich Mean Time is the same as Universal Time ICMP Internet Control Message Protocol The Internet Control Message Protocol ICMP provides end to end control messages at the Network layer The ping utility uses ICMP for echo and echo reply messages whereas IRDP uses ICMP to generate advertisements for router IP addresses for locally connected workstations ISP Internet Service Pr
30. mp will be incorrect and your spam filter may trap the email NOTE All timeservers send the time UT In order to set the time stamps correctly you must adjust your Time Zone Offset under the Fax Settings tab There is a list of public timeservers at this URL http tf nist gov service time servers html Click on the E mail Settings tab Copyright 2006 Ringdale User Manual 62 15820000 Page 15 of 49 E MAIL SETTINGS 1 2 3 4 5 6 7 Fax Device Configure x General TCP IP E mail Settings Fax Settings Telnet Device Name FAX_555657 Mail Server SMTP Address Jwpm uk mail 1 cryohost net Mailserver SMTP IP Port 25 1 9999 Default 25 Mailserver Login Name Mailserver Login Password CO Reply e mail Address aan Reply Name Far Destination e mail fax null Address es Mail Server SMTP Address Use the TCP IP tab to change this Mailserver SMTP IP Port The default is 25 This is most common Other common ports used are 26 and 2525 Mailserver Login Name Often this is an email address When a fax is received in the email box it will come from this user Max 58 characters Mailserver Login Password This is the password for the above email account There is a maximum of 58 characters NOTE case sensitive Reply e mail Address If the person who receives the fax does a reply it will go to this address Reply Name This is the name that shows in the email header when
31. nection plugged in there will be no lights on power up The Modem s RJ11 phone line cable and adapter will plug into the modem card at the rear of the unit with the other end into the RJ11 phone jack on the wall Alternatively you may plug the FaxReceiver into a phone splitter NOTE If you daisy chain from an outgoing fax machine it should be set to either don t answer or answer after 4 rings or more so that the FaxReceiver will pickup first Connect the power cord to the Switch Mode Power Supply unit socket Plug the AC cord from the Switch Mode Power Supply into the 110V wall socket There is a green light on the power brick that will come on Plug the DC wires from the Switch Mode Power Supply unit into the FaxReceiver Copyright O 2006 Ringdale User Manual 62 15820000 Page 7 of 49 NOTE It will take about 10 seconds for the FaxReceiver to be ready to accept a fax or telnet connection When your Ethernet cable is connected to a network the link light will be on NOTE There is a green light inside the unit that can be seen See the picture below Copyright 2006 Ringdale User Manual 62 15820000 Page 8 of 49 Typical installation replacing an incoming fax machine 2 wire 4 contacts 10 or 100 base Tx phone wall receptacle Ethernet wall receptacle External PSU to Wall Power Socket Copyright 2006 Ringdale User Manual 62 15820000 Page 9 of 49 Installation where an outgoing fax machine is required
32. nstallation o Was any PC option changed hardware or software prior to the problem appearing Address manual comments to support Black Box com Copyright O 2006 Ringdale User Manual 62 15820000 Page 48 of 49 lt BLACK BOX NETWORK SERVICES CUSTOMER SUPPORT INFORMATION Order toll free in the US Call 877 877 BBOX outside US call 724 746 5500 FREE Technical Support 24 hours a day 7 days a week Call 724 746 5500 or fax 724 746 0746 Mailing address Black Box Corp 1000 Park Drive Lawrence PA 15055 1018 Web site www blackbox com E mail info blackbox com Copyright 2006 Black Box Corporation All rights reserved Copyright 2006 Black Box Corporation All rights reserved 1000 Park Drive e Lawrence PA 15055 1018 gt 724 746 5500 e Fax 724 746 0746 Copyright 2006 Ringdale User Manual 62 15820000 Page 49 of 49
33. ntact or recorded in its log print out It is not mandatory to have an ID If it is not set the FaxReceiver will send an ID of 20 spaces to the distant fax 2 Fax number This is the telephone number of the FaxReceiver Not required Max 20 characters 3 Fax Location This can identify the specific location of the phone line in the building or the city that the FaxReceiver is located in Not required Max 28 characters 4 Company Name This is the company that is the proud owner of the FaxReceiver Not required Max 28 characters 5 Scaling Percentage This allows you to reduce or increase the size of the graphical image by a percentage 10 150 in increments of 5 6 Number of rings before answer This specifies the number of rings before the FaxReceiver answers the call Maximum is 30 rings 7 Signal Transmission Errors This is a diagnostic tool that will let you know if you are experiencing phone line problems Many of these errors will not occur to a degree that will result in a complete failure 8 Time Zone Offset This is the offset from UT If you are in Greenwich England this number will be 0 If your time zone is east of Greenwich England the number is positive If your time zone is west of GMT the number is negative For EST use 5 CST 6 MST 7 PST 8 AKST 9 and HAST 10 Copyright 2006 Ringdale User Manual 62 15820000 Page 28 of 49 9 Daylight Saving Off This is a toggle When you are
34. o ha sido tirado o su cubierta ha sido dan Copyright O 2006 Ringdale User Manual 62 15820000 Page 44 of 49 Certification Notice for Equipment Used in Canada The Industry Canada label identifies certified equipment This certification means that the equipment meets certain telecommunications network protective operation and safety requirements Industry Canada does not guarantee the equipment will operate to the user s satisfaction Before installing this equipment users should ensure that it is permissible to be connected to the facilities of the local telecommunications company The equipment must also be installed using an acceptable method of connection In some cases the company s inside wiring associated with a single line individual service may be extended by means of a certified connector assembly extension cord The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations Repairs to certified equipment should be made by an authorized maintenance facility in this case Black Box Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipment Users should ensure for their own protection that the electrical ground connections of the power utility telephone lines and internal metallic water pipe system if present are connected together T
35. off and on the user is encouraged to try to correct the interference by one of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult an experienced radio TV technician for help CAUTION Changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment To meet FCC requirements shielded cables and power cords are required to connect this device to a personal computer or other Class B certified device This digital apparatus does not exceed the Class B limits for radio noise emission from digital apparatus set out in the Radio Interference Regulation of Industry Canada Copyright 2006 Ringdale User Manual 62 15820000 Page 47 of 49 Technical Support Telephone 724 746 5500 Answered in 20 seconds or less Fax 800 321 0746 Answered in 15 minutes or less Website http www blackbox com Before you call Please have the following information ready v v Y Serial number of the unit Network Information IP address of FaxReceiver Mail Server and Default Gateway Type of Fax cards installed in the FaxReceiver The symptoms of the problem History of the Problem o Did the device work for a period of time or fail immediately after i
36. ong login or password it will still login non authenticated The functionality available to a non authenticated login depends entirely on the way the mailserver is set up Some mailservers for example will accept emails to local addresses but not to foreign addresses Some mailservers will not allow anything to be sent and some will allow everything to be sent 5 Destination Email address This is where the email will be sent This can be the same as item 2 or it may be an alias set up to forward to multiple users Max 80 characters Separate each address with commas or semicolons Do NOT put spaces in Copyright 2006 Ringdale User Manual 62 15820000 Page 25 of 49 6 Reply e mail Address If the person who receives the fax does a reply it will go to this address 7 Reply Name This is the name that shows in the email header when you receive a fax 8 Check Mailserver connection After you have set the parameters use option 6 to send a test email to verify your email settings 6 CMD EXE telnet 205 242 238 88 Enter item 6 Do you require debug logging Cy n gt Checking Mailserver connection please wait Mailserver connection OK Sending test Email Email sent OK Check if Email has been received Fr to continue You will get an email similar to the below cander ringdale com Incoming Fax 10 30 2006 9 51 4M From cander ringdale com To canderson ringdale com Subject Incoming Fax
37. ores registros de calor estufas u otros aparatos incluyendo amplificadores que producen calor El aparato el ctrico deber ser connectado a una fuente de poder s lo del tipo descrito en el instructivo de operaci n o como se indique en el aparato Precauci n debe ser tomada de tal manera que la tierra fisica y la polarizaci n del equipo no sea eliminada Los cables de la fuente de poder deben ser guiados de tal manera que no sean pisados ni pellizcados por objetos colocados sobre o contra ellos poniendo particular atenci n a los contactos y recept culos donde salen del aparato Copyright O 2006 Ringdale User Manual 62 15820000 Page 43 of 49 14 El equipo el ctrico debe ser limpiado nicamente de acuerdo a las recomendaciones del fabricante 15 En caso de existir una antena externa deber ser localizada lejos de las lineas de energia 16 El cable de corriente deber ser desconectado del cuando el equipo no sea usado por un largo periodo de tiempo 17 Cuidado debe ser tomado de tal manera que objectos liquidos no sean derramados sobre la cubierta u orificios de ventilaci n 18 Servicio por personal calificado deber ser provisto cuando A El cable de poder o el contacto ha sido da ado u B Objectos han ca do o l quido ha sido derramado dentro del aparato o C El aparato ha sido expuesto a la lluvia o D El aparato parece no operar normalmente o muestra un cambio en su desempe o o E El aparat
38. other telnet utility to perform the setup procedures 2 The FaxReceiver does not have to be on the same physical network as long as you have a virtual connection to the network that it is attached to 3 There are additional debug features available in Telnet that are not available in the NPMP client This guide covers using the telnet utility that comes with Windows Programs 4 Documents 4 Eh Settings Ge Search 4 9 Help Cy Shut Down a Click on the Windows button in the lower left and select Run A a Type the name of a program folder document or 5 Internet resource and Windows will open it For you Open Cancel Browse b Type in CMD and press the Enter key This will take you to the command prompt shown below Copyright 2006 Ringdale User Manual 62 15820000 Page 20 of 49 Microsoft Windows 2006 Version 5 00 2195 lt C Copyright 1985 2888 Microsoft Corp C WINNT system32 gt telnet 11 22 33 44 Type in telnet xx xx xx xx where xx xx xx xx is the IP address that you configured for the FaxReceiver and press Enter Enter password If a password was set will respond Enter Password If a password has not been set you will not be prompted for a password when you telnet into the device Welcome to BlackBox FaxReceiver Telnet configuration Version p9 48 seeeeeeeceeeOOXOOO oo doodooo Date 83 12 86 Setup IP Setup SMTP Mailserver Setup Fax Reboot af
39. ould be able to ping the Gateway Address and the Mailserver smtp IP address PROBLEM It accepted the fax but did not seem to email the account that we set up CAUSE Destination Email address is incorrect SOLUTION Verify the Destination Email address Copyright 2006 Ringdale User Manual 62 15820000 Page 35 of 49 PROBLEM I got an Incoming Fax email and when I brought this email up it had a message that said OE removed access to the following unsafe attachments in your email CAUSE Outlook Express is configured to view attachments as viruses SOLUTION In Outlook Express click on the Tools menu and select Options Click on the Security tab Take the check out of Do not allow attachments to be saved or opened that could potentially be a virus PROBLEM I am getting poor quality images in the Fax TIFFs CAUSE Your image viewer does not properly support tagged image file TIF format The default Windows viewer should work fine SOLUTION Try using Imaging or Imaging Preview that comes with Windows Right click on the TIFF file and select Open With It will bring up the Open With window where you can select Imaging or Imaging Preview You can also put a check in the Always use this program to open these files if you wish Click OK PROBLEM The sending fax reported POOR LINE CONDITION SOLUTION This could mean any of the following The email parameters are not entered correctly The email is being reject
40. ovider ITU The International Telecommunication Union is the United Nations specialized agency dealing with telecommunications LED light emitting diode an electronic device that lights up when electricity is passed through it MD5 MD5 is one of a series of Message Digest algorithms It is a widely used cryptographic hash function with a 128 bit hash value Internet standard RFC 1321 NCAR National Center for Atmospheric Research NPMP Network Peripheral Management Protocol NTP Network Time Protocol PCMCIA Personal Computer Memory Card International Association and pronounced as separate letters PCMCIA is an organization consisting of some 500 companies that has developed a standard for small credit card sized devices called PC Cards Copyright 2006 Ringdale User Manual 62 15820000 Page 39 of 49 PING Packet Internet Groper is a protocol primarily used to troubleshoot IP network problems RARP Reverse ARP A TCP IP protocol used by a diskless workstation to obtain its IP address Upon startup the client station sends out a RARP request in an Ethernet frame to the RARP server which returns the layer 3 address for a layer 2 address performing the opposite function of an ARP RLE Run Length Encoded is a simple form of compression RLE consists of the process of searching for repeated runs of a single symbol in an input stream and replacing them by a single instance of the symbol and a run count
41. rom your desk and figure out what is going wrong If you change the TELNET port number and don t reboot the new number takes effect on the second new telnet session e open telnet on default port 23 Change to port 1234 and do a quit save Open another telnet session still on port 23 and quit All following telnet sessions must be on port 1234 6 Change Telnet session time out This option allows you to keep your telnet session active longer if you have a lot of interruptions while configuring the FaxReceiver If you specify zero as the Telnet session time out the session will never time out Copyright 2006 Ringdale User Manual 62 15820000 Page 29 of 49 P Change Telnet password If you do not change this anyone can access the unit and change the settings Max 253 characters For the telnet password all ASCII and non ASCII characters may be used except control characters those with HEX codes below 0x20 Note however that some telnet clients will modify or not pass non ASCII characters or may treat them as control commands for the telnet program rather than passing them on so best to stick with standard keyboard letters numbers and punctuation marks Accented characters on non English keyboards may also be used without problem Not required NOTE passwords are case sensitive The FaxReceiver defaults to having no telnet password factory reset 1 Redirect debug to this screen This allows you to activate a troubleshoo
42. s Fax Location This can identify the specific location of the phone line in the building or the city that the FaxReceiver is located in Not required Max 28 characters Scaling Percentage This allows you to reduce or increase the size of the graphical image by a percentage 10 150 in increments of 5 The quality will be best if left at 100 The FaxViewer software will automatically size the GIF at an easy to view size Copyright 2006 Ringdale User Manual 62 15820000 Page 17 of 49 6 Answer Delay This specifies the number of rings before the FaxReceiver answers the call This would be used if you have the FaxReceiver daisy chained with a regular phone that you answer first Maximum is 30 rings 7 Time Zone Offset This is the offset from UT If you are in Greenwich England this number will be O If your time zone is east of Greenwich England the number is positive If your time zone is west of GMT the number is negative For EST use 5 CST 6 MST 7 PST 8 AKST 9 and HAST 10 8 Signal Transmission Errors This is a diagnostic tool that will let you know if you are experiencing phone line problems Many of these errors will not occur to a degree that will result in a complete failure 9 Daylight Savings Enable From Spring to Fall when Daylight Savings is observer this should be enabled Click on the Telnet tab Copyright 2006 Ringdale User Manual 62 15820000 Page 18 of 49 TELNET SETTINGS Fax
43. s connected to a phone splitter with the FaxReceiver When I try to send a fax it does not dial SOLUTION The FaxReceiver should not affect the operation of an outgoing fax on the same line Ensure that the outgoing fax machine is set up for tone dialing and not pulse dialing Pulse dialing causes voltage spikes on the line that can be mistaken for an incoming ring and the FaxReceiver will attempt to answer If there is no incoming fax and tone dialing is used the FaxReceiver should not have any effect at all on the operation of the sending fax machine Another potential problem is that if someone tries to send an outgoing fax whilst a fax is being received it will mess up the reception PROBLEM I have a fax machine used for outgoing faxes connected to a phone splitter with the FaxReceiver When a fax comes in the outgoing fax machine answers the call first SOLUTION You will need to disable the sending fax s auto answer otherwise it will attempt to answer an incoming fax at the same time as the FaxReceiver PROBLEM I do not know the IP address of my SMTP server and the ISP is unavailable SOLUTION If you have the name of the SMTP mail server i e mail company name com you may be able to ping it in order to get the IP address Try 25 for the port If that does not work try 26 and 2525 QUESTION What does a good debugger trace look like ANSWER You should see authenticated Answered Getting Page CCITT data OK
44. se Ethernet LAN RJ45 10baseT Connection Protocols ICMP NPMP NTP Ping RARP SMTP TCP IP UDP Email login CRAM MD5 LOGIN AUTH LOGIN and non authenticated types Phone Line PCMCIA Fax Modem Card V 90 or V 92 56K Power Supply External PSU Input 100 240 volts AC Frequency 47 63 Hz Output 5 Vdc 2 5 A uses less than 5 watts Approvals CE UL and CSA Part No MC200A Trademark Recognition ModuLAN and FaxReceiver are trademarks of ITC Black Box Black Box is a trademark of Black Box Corporation Windows is a trademark of Microsoft Corporation BLACK BOX NETWORK SERVICES o 51 Ej N e d o z 4 FaxReceiver MC200A Copyright O 2006 Ringdale User Manual 62 15820000 Page 41 of 49 Legal Notices FCC Requirements for Telephone Line Equipment 1 The Federal Communications Commission FCC has established rules which permit this device to be directly connected to the telephone network with standardized jacks This equipment should not be used on party lines or coin lines 2 If this device is malfunctioning it may also be causing harm to the telephone network this device should be disconnected until the source of the problem can be determined and until the repair has been made If this is not done the telephone company may temporarily disconnect service 3 If you have problems with your telephone equipment after installing this device disconnect this device from the line to see if
45. t obligation to notify any person or organization of such revision or changes Black Box has endeavored to ensure that the information in this publication is correct but will not accept liability for any error or omission TRADEMARKS All trademarks are hereby acknowledged VERSIONS This manual is for FaxReceivers with code version A9 50 and higher with FaxConfig up to version 1 08 or higher The FaxViewer is version 1 05 or higher CODE CHANGES Version a9 50 Uses DNS to determine the SMTP IP Address from it s URL Version b9 50 Adds a final confirmation message in the body of the email Version c9 50 allows you to set whether to notify the sending fax of an error so that it will resend Also states at the end of the email that the remote fax was or was not notified in the event of an error in transmission d9 50 Increased the ring delay timeout It was 5 seconds increased it to 15 seconds Copyright 2006 Black Box Page 3 of 49 Introduction The Black Box FaxReceiver MC200A is designed to receive a fax and convert it into an email to allow distribution that is more convenient and unwanted faxes can be electronically deleted The Black Box Fax Receiver receives the fax and puts it into a mail server mailbox From there you or an administrator can read and re distribute the fax to the appropriate email recipient on the network or print it if necessary This reduces paper waste speeds up the communication and distribution of
46. ter quitting CDisabled gt Change Telnet port 23 gt Change Telnet session time out lt 2 mins Change Telnet password Redirect debug to this screen Quit Enter item Copyright 2006 Ringdale User Manual 62 15820000 Page 21 of 49 MD EXE telnet 205 242 238 88 Welcome to ITC FAX server Telnet configuration Version r9 47 Date 25 16 66 Setup IP Setup SMTP Mailserver Setup Fax Reboot after quitting lt Disabled gt 23 gt Change Telnet port Change Telnet session time out 2 mins Change Telnet password Redirect debug to this screen Quit Enter item For each line item to be altered type the option or menu number and press the Enter key then enter the information and press the Enter key NOTE If you leave the telnet session inactive for over two minutes it will time out disconnect and report Inactivity Timeout 2 minutes disconnecting You can change this timeout with option number 6 If you set it to 0 it will not timeout This parameter resets to 2 after each time you quit NOTE After each entry that you make you will get a confirmation message Are you sure you want to make this change Y N Y If you do not wish to change it you can select N NOTE Most setup changes take effect immediately you select Y and press Enter The only exceptions are the IP parameters for the unit itself These parameters cannot take effect immediately because a change to those would cut off th
47. tes SS the seconds and PPP is the page number Example 060930084211 001 gif 28 6 KB You will be able to see all pages of the fax in Outlook Express Not all email utilities are able to If you cannot see the fax in your email utility then you can open the attachment with any GIF viewer such as Paint 8 int usa fax 1 amp ringdal Incoming Fax 9 26 2006 11 31 AM From nt usa fax 1 ringdale com To canderson ringdale com Subject Incoming Fax Ringdale ModuLan Fax Receiver MFR 200 v1 03 Fax No 512 288 7210 Location Ringdale Tech Support Remote Fax ID 512 301 8000 Sent by Cliff Anderson 512 301 8000 9 26 2006 11 36 11 AM Page 1 of 1 Fax_Return_ID txt QUESTION NOTE If either your Mailserver smtp IP address port Mailserver login name or password the unit s IP address or Gateway Address are incorrect the FaxReceiver will not answer the call Copyright 2006 Ringdale User Manual 62 15820000 Page 31 of 49 The FaxViewer The FaxViewer is a free tool provided to 1 easily print the FaxReceiver image in standard format 2 easily view the FaxReceiver image and 3 save a multi page FaxReceiver image as a single RFX document With this FaxViewer set as your default GIF viewer you can take a look at a fax if you want it print it and without any fuss it will be formatted correctly It is a standalone utility Just drag the program to your Desktop and double click to run it You can start the FaxV
48. ting tool When activated telnet will not timeout You can find more on this screen in the troubleshooting section of this manual Q Quit When you have completed your changes press Q to Quit It will respond Do you want to save your changes before quitting Y N If you will enter Y it will save your parameters and report All changes saved Goodbye The Telnet connection will then be dropped If you will enter N it will not save your parameters and report Quitting WITHOUT saving changes Goodbye The Telnet connection will then be dropped NOTE If you select n it will keep the parameters until the next power cycle or reboot This will allow you to test the new parameters before saving them Copyright 2006 Ringdale User Manual 62 15820000 Page 30 of 49 Receiving a Fax The FaxReceiver is a silent operation device Connect the FaxReceiver to a fax line When a fax is received the Destination Email address will be sent an email When this occurs the red Transmit LED will light The email will have the subject Incoming Fax The email will have a message similar to this Black Box FaxReceiver RFR 102 v1 02 Fax No 724 746 0746 Location Lawrence PA Remote Fax ID 724 746 0746 It will have an attachment labeled Fax attachment file name is now a date amp time stamp in the format YYMMDDHHMMSS PPP where YY is the year MM is the month DD is the day of the month HH is the hour MM is the minu
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