Black Box ACS1009A User's Manual
Contents
1. ACS1009A amp BLACK BOX ACS2209A ACS4001A ACS4201A DVI D CatX KVM Extender Single and DualHead Manual http www blackbox com DVI D CAT X KVM EXTENDER Welcome to the DVI D Cat X KVM Extender Family Thank you for purchasing an DVI D Cat X KVM Extender We appreciate your business and we think you ll appreciate the many ways that your enhanced RGB Graphic system will save you money time and effort That s because our DVI D Cat X KVM Extender is all about breaking away from the traditional model of attaching a new display to DVI graphic source Using the DVI D Cat X KVM Extender you can remotely locate monitor keyboard and mouse up to 140m away from your CPU Wherever long distances are usual e g airports industrial plants call centres or in distributed computer centres the DVI D Cat X KVM Extender is the best way to solve all problems in remotely locating your console 4 different types are available Singlehead and Dualhead devices for PS2 keyboard mouse and Singlehead and Dualhead devices for USB keyboard mouse This manual will tell you all about your new DVI D Cat X KVM Extender including how to install operate and troubleshoot it For an introduction to the Converter see Chapter 2 The Converter product codes covered in this manual are ACS1009A KVM Extender Singlehead DVI D PS2 Keyboard Mouse ACS2209A KVM Extender Dualhead DVI D PS2 Keyboard Mouse ACS4001A KVM Extender Singlehead DVI D USB K2. 1 Quick Setup This section briefly describes how to install your KVM extender system Unless you are an experienced user we recommend that you follow the full procedures described in the rest of this manual Install system Connect Remote unit to KVM Connect Local unit to CPU or switch Connect Local and Remote units with matching interconnection cable CATX Power up the system Power LED illuminated Check p s u s and connection to power outlet Link LED illuminated Check the CATx cable and CATx connectors NO Check settings of graphic card or boot CPU Video OK LED illuminated OVERVIEW 2 Overview 2 1 Introduction A Cat5 KVM Extender is mainly used to extend the maximum distance between a CPU and his Keyboard Monitor Mouse considerably In addition they are irrecoverable in installations in electromagnetic hazardous environments EMI Normal Keyboard Monitor Mouse extender cables and Extender using traditional cables cannot go so far and EMI interferences may reduce the maximum distance and or reliability Using a DVI D Cat X Extender system these limitations are past Remain your CPU in a secure rack cabinet or data center while accessing from a 140m remotely located place A basic KVM extension system comprises a Local unit transmitter and a Remote unit receiver The Local unit connects directly to the computer or a KVM switch system using the supplied
3. 34 916239784 Sweden www blackboxab se support blackboxab se 46 8 44 55 890 46 08 38 04 30 Switzerland UK www black box ch support black box ch www blackbox co uk techhelp blackbox co uk 41 55 451 70 71 44 118 965 6000 41 55 451 70 75 44 118 965 6001 ee DVI D CAT X KVM EXTENDER Appendix D Specifications Stromversorgung Voltage 90 240V AC 0 5A 47 63Hz 5VDC 2000 mA Power required Local Unit max 750mA Remote Unit max 750mA Interface Depending on type of device Videoquelle Monitor DVI D up to 1600x1200 60Hz Keyboard PS2 or USB depending on model Mouse PS2 or USB depending on model 2 3 button and wheel mouse Maximum Length of Interconnection Cable CATx Installation cable AWG24 120m 400ft CATx Patchcable AWG26 8 60m 200ft Type of Interconnection Cable CATx Installation cable AWG24 S UTP Cat5 cable acc EIA TIA 56A TSB 36 or Digital STP 17 03170 Four pairs AWG 24 wiring acc EIA TIA 568A 10BaseT CATx Patchcable AWG26 8 S UTP Cat5 cable acc EIA TIA 56A TSB 36 or Digital STP 17 03170 Four pairs AWG 26 8 wiring acc EIA TIA 568A 10BaseT APPENDIX D SPECIFICATIONS Size and Shipping Weight DVI D CatX 103 x 143 x 29mm 4 x5 6 x1 1 2 devices Weight 0 6kg 1 31b each Shipping box Weight 1 6 kg 3 51b Environmental Operating Temperature 41 to 113 F 5 to 45 C Storage Tem
4. 6 DDC Input SCL 14 5V In for DDC 22 T M D S clock GND 7 DDC Output SDA 15 GND 23 T M D S clock 8 Analog VSYNC 16 Hot Plug recognition 24 T M D S clock Clone C3 nc C2 noc c5 GND C4 ne DVI D CAT X KVM EXTENDER Combined Keyboard Mouse connector output connector Local Unit Pin 1 KBD DATA 2 MOUSE DATA 3 KBD MOUSE GND 4 VCC 5V 5 KBD CLK 6 MOUSE CLK Keyboard Mouse connector output connector Remote Unit 2 Pin Keyboard Pin Mouse 1 KBD DATA 1 MOUSE DATA 2 2 3 KBD GND 3 MOUSE GND 4 VCC 5V 4 VCC 5V 5 KBD CLK 5 MOUSE CLK 6 6 APPENDIX E CONNECTORS Keyboard Mouse Adapter to connect Keyboard Mouse to Local Unit Pin Connector device Pin Keyboard Pin Mouse 1 KBD DATA 1 KBD DATA 2 2 MOUSE DATA 2 1 MOUSE DATA 3 KBD GND 3 KBD GND 3 MOUSE GND 4 VCC 5V 4 VCC 5V 4 VCC 5V 5 KBD CLK 5 KBD CLK 6 6 MOUSE CLK 6 5 MOUSE CLK Power oVDC Pin Signal inner 5V outer GND NOTES
5. KVM Extender Type ACS2209A Local Unit 2 remote DVI Monitor port Connect to Remote console 2 monitor e r IJ e 1 remote DVI Monitor port connect to Remote console 1 monitor Remote mouse port Remote keyboard port DVI D Cat X KVM Extender Type ACS2209A Remote Unit HA DVI D CAT X KVM EXTENDER INTERCONNECT carries 2 video connect to Local Remote unit with CATx cable INTERCONNECT carries 1 video Connect to 5V Power and data signals connect to Local supply Remote unit with CATx cable DVI D Cat X KVM Extender Type ACS2209A Local Remote Unit INSTALLATION local DVI Monitor port Connect to CPU DVI graphic card Connect to Local USB console monitor J P r TERNE GARIE a o zrrrezerl e eerereee lee DVI D Cat X KVM Extender Type ACS4001A Local Unit remote DVI Monitor port connect to Remote console monitor Remote keyboard mouse port DVI D Cat X KVM Extender Type ACS4001A Remote Unit INTERCONNECT carries video and Connect to 5V Power data signals connect to Local supply remote unit with CATx cable Tu DVI D Cat X KVM Extender Type ACS4001A Local Remote Unit gt DVI D CAT X KVM EXTENDER Connect to CPU 2 local DVI Monitor 2m DVI Graphic card port Connect to Local console 2 monitor EPS P eo Connect to CPU local 1 DVI Monitor Connect to CPU 1 DVI G
6. may also be supported with custom firmware e PS 2 Mouse Compatible with all standard 2 button 3 button and wheel mice e USB Keyboard Compatible with all standard keyboards Certain keyboards with enhanced features may also be supported with custom firmware Keyboards with built in hub are also supported but there are never more than two HDI devices supported e USB Mouse Compatible with all standard 2 button 3 button and wheel mice Mouse It s possible that other HDI devices Human Device Interface like Touch Screen Graphic tablet Barcode reader or similar are supported but there is no guarantee for this Regardless of your devices the extender will not support more than two devices at once The DVI D Cat X KVM Extender is NOT suitable for to use with other USB devices like Scanner WEB Cams data sticks etc O INFO devices with USB connectors do only support Keyboard and DVI D CAT X KVM EXTENDER 2 6 How to Use This Guide This guide describes the installation and configuration of the DVI D Cat X Extender Series Although the connection and operation of the system is relatively straightforward you should consider the following before getting started Connection amp Compatibility If you have purchased an Extender Kit this will contain all the cables required to connect the Local unit to your PC or KVM switch Please see also Fehler Verweisquelle konnte nicht gefunden werden page Fehler Textmarke ni
7. 2 5x5 Philips type countersunk screws 8x M2 5x2 spacer 8x 19 Rackmount Kit for Singlehead devices ACS1009A RMK DVI D Cat X Rackmount Kit for Singlehead devices consists of Base plate 1 i i i M2 5x5 Philips type 1 L i N countersunk screws 8x M2 5x2 spacer 8x n 19 Rackmount Kit for Dualhead devices ACS2209A RMK To mount a unit 1 Align the holes on the base plate with the vacant screw holes on the base of the DVI D Cat X KVM Extender unit 2 Fasten the base of the unit to the plate of the mounting kit using the supplied screws A Only use the supplied short screws to prevent damages on the PCB s 3 Close the remaining gaps with blanking plates 26 APPENDIX B RACK MOUNT OPTIONS The kit allows you to mount a different count of devices 1 4 devices Single Head Dual Head J E TTT 4 Einbau 1 Ger t Einbau 1 Ger t mounting 1 device mounting 1 device L i J Einbau 2 Ger te mounting 2 devices Einbau 2 Ger te mounting 2 devices E R E Einbau 3 Ger te mounting 3 devices Einbau 3 Ger te mounting 3 devices El f 7 z l ra g Einbau 4 Ger te mounting 4 devices Einbau 4 Ger te mounting 4 devices S Appendix C Calling Technical Support If you determine that your DVI D Cat X KVM Extender is malfunctioning do not attempt to alter or repair it It contains no user serviceable parts Contac
8. al unit and any power supplies can get warm Do not locate them in an enclosed space without any airflow Do not place a power supply directly on top of a unit Do not obstruct a unit s ventilation existing holes To safeguard against personal injury and avoid possible damage to equipment or property please observe the following e Only use power supplies originally supplied with the product or manufacturer approved replacements Do not attempt to dismantle or repair any power supply Do not use a power supply if it appears to be defective or has a damaged case e Connect all power supplies to grounded outlets In each case ensure that the ground connection is maintained from the outlet socket through to the power supply s AC power input e Do not attempt to modify or repair this product or make a connection from the CATx link interface RJ 45 to any other products especially telecommunications or network equipment 6 INHALTSVERZEICHNIS Contents 1 Quick Setup 8 2 Overview 9 2 1 Introduction 9 2 2 Glossary 9 2 3 Features 11 2 4 Product Range 12 2 5 Compatibility 13 2 6 How to Use This Guide 14 3 Installation 15 3 1 Package Contents 15 3 2 Interconnection Cable Requirements 16 3 3 System Setup 17 3 4 Diagnostic LEDs 24 4 Troubleshooting 25 Appendix A Example Applications 26 Appendix B Rack Mount Options 28 Appendix D Calling Technical Support 30 Appendix E Specifications 32 Appendix F Connectors 34
9. cable s The user console keyboard mouse and monitor attaches to the Remote unit The Remote and Local units communicate video and data information along the interconnecting cable Local units offer dual access allowing the connection of a second user console close to the computer 2 2 Glossary The following terms are used in this guide CATx Any Category 5 5e 6 or higher cable solid wires type AWG24 KVM Keyboard Video and Mouse Console Keyboard Mouse and Monitor Dual Access A system allowing connection of Local and Remote user consoles Singlehead An extender system that supports one monitor Keyboard Mouse Dualhead An extender system that supports two monitors Keyboard Mouse DVI Digital Video standard installed by Digital Display Working Group www ddwg org R G B CLOCK in a data stream with up to 3x 1 6 Gbit sec Signals are TMDS Level PSU The desktop power supply connected to the Local Remote unit DVI D CAT X KVM EXTENDER CPU with DVI D Graphic card Local Console Optional 2 Monitor Pa y DVI D Cat X KVM Extender system Sim Remote Console Optional 2 Monitor nnn en OO ee ee LEED en ine er oe a on is DVI D Cat X KVM Extender system example 1 OVERVIEW 2 3 Features All members of the DVI D Cat X DVIKVM Extender Series offer the following features e _ Support for DVI D Graphic cards all devices e Support for PS2 Keyboa
10. cht definiert For information about connection and installation see Fehler Verweisquelle konnte nicht gefunden werden page Fehler Textmarke nicht definiert DDC Information Normally it is not necessary to make any adjustments to the DVXi Extender However in some circumstances it may be necessary to redefine the source of DDC Information for the CPU By default the DVI D Cat X KVM Extender uses its own internal DDC table If this setting does not satisfy your requirements the DDC table can either be switched to the locally or remotely attached screen To modify the DDC Setup please ask Technical support for additional information Compatibility Devices with PS2 connectors are NOT compatible to devices with USB connectors INSTALLATION 3 Installation For first time users we recommend that you carry out a test placement confined to a single room before commencing full installation This will allow you to identify and solve any cabling problems and experiment with the KVM extender system more conveniently 3 1 Package Contents You should receive the following items in your extender package all types e DVI D Cat X KVM Extender pair Local Unit Remote Unit e 2x 5V DC universal power supply for the DVI D Cat X Extender e 2x German type power cord e User manual Quick Setup ACS1009A and ACS2209A additionally e KVM CPU cable set 1 8m with one side PS 2 6 pin mini DIN male keyboard and mouse con
11. eyboard Mouse ACS4201A KVM Extender Dualhead DVI D USB Keyboard Mouse 2 DVI D CAT X KVM EXTENDER Copyrights and Trademarks 2005 All rights reserved This information may not be reproduced in any manner without the prior written consent of the manufacturer Information in this document is subject to change without notice and the manufacturer shall not be liable for any direct indirect special incidental or consequential damages in connection with the use of this material All trademark and trade names mentioned in this document are acknowledged to be the property of their respective owners Disclaimer While every precaution has been taken in the preparation of this manual the manufacturer assumes no responsibility for errors or omissions Neither does the manufacturer assume any liability for damages resulting from the use of the information contained herein The manufacturer reserves the right to change the specifications functions or circuitry of the product without notice The manufacturer cannot accept liability for damage due to misuse of the product or due to any other circumstances outside the manufacturer s control whether environmental or installation related The manufacturer shall not be responsible for any loss damage or injury arising directly indirectly or consequently from the use of this product Cautions and Notes The following symbols are used in this guide CAUTION This indicates an important
12. his equipment or a manufacturer approved replacement 6 Fora dual access system connect the keyboard mouse and monitor for the Local console to the appropriate ports on the Local unit The ports may also be used to feed into a KVM switch To the local PS2 Keyboard Mouse port you can attach a Keyboard directly or Mouse Keyboard together using the delivered adapter 7 Power up the system DVI D CAT X KVM EXTENDER Connect to CPU local DVI Monitor port Local keyboard mouse port DVI keyboard mouse Connect to Local console monitor Solely Keyboard may be plugged in directly keyboard mouse through equipped adapter DVI D Cat X KVM Extender Type ACS1009A Local Unit remote DVI Monitor port connect to Remote console Remote mouse port Remote keyboard port monitor DVI D Cat X KVM Extender Type ACS1009A Remote Unit INTERCONNECT carries video and to 5V Power data signals connect to Local oe remote unit with CATx cable 2 DVI D Cat X KVM Extender Type ACS1009A Local Remote Unit o INSTALLATION Connect to CPU 2 local DVI Monitor 2 DVI Graphic card port Connect to Local console 2 monitor E EEE Connect to CPU local DVI Monitor port Local keyboard mouse port 1 DVI Graphic card Connect to Local keyboard mouse console monitor Solely Keyboard may be plugged in directly keyboard mouse through equipped adapter DVI D Cat X
13. ible The use of unshielded CATx Cable is possible because of the higher electromagnetic noise sensitivity the device class may not be reached The use of flexible Cables Patch cable Type AWG26 8 is possible Because of the higher loss of the stranded cables the maximum distance is reduced to app half the value of solid cables in the line is possible and allowed Not allowed is a connection from the O A point to point connection is required Having one or more patch panels CATx link interface RJ45 to any other products especially telecommunications or network equipment Power Supply Connect the supplied 5V DC power supplies to the Plug terminal on the rear of both Local and Remote units INSTALLATION 3 3 System Setup To install your DVI D Cat X Extender system 1 Switch off all devices 2 Connect your keyboard monitor s and mouse to the Remote unit depending on device type Please ensure to not swap Mouse and Keyboard connector The Keyboard connector is purple and the Mouse connector is green 3 Using the supplied CPU KVM cable s connect the keyboard monitor s and mouse connectors on the computer or KVM switch Please ensure to not swap Mouse and Keyboard connector The Keyboard connector is purple and the Mouse connector is green 4 Connect the interconnect cable to the INTERCONNECT socket s 5 Connect the 5V power supply to power the unit Only use the power supply originally supplied with t
14. le is connected at the Local Unit and the Remote Unit Is the Link Status LED illuminated see page 24 PS2 Mouse A mouse cursor appears on the screen but the mouse does not work Wrong cable plugged in keyboard and mouse cables reversed Try a different model of mouse The system does not detect a PS 2 mouse or the application cannot find the mouse Wrong cable plugged in keyboard and mouse cables reversed Ensure that the Local Unit is connected to the PC keyboard port to provide power 5 DVI D CAT X KVM EXTENDER Appendix A Example Applications This section illustrates some specific applications using the DVI D Cat X Extenders DVI D Cat X KVM Extender with optional secondary screen DVI D Cat X KVM Extender with optional secondary screen 20 APPENDIX A EXAMPLE APPLICATIONS 4 CPU s local outputs managed through a KVM Switch and a single console Remote Consoles up to 140m away pes oe ze o Pe gt Sap gt OB Ne dE de de JE oO m oo em oo m eoo SEE ZEN g DVI D Cat X KVM Extender local Consoles through a KVM Switch Appendix B Rack Mount Options DVI D Cat X KVM Extender units can be mounted in a 19 rack using the mounting kit DVI D Cat X Rackmount Kit Two different versions are available one each for Singlehead and for Dualhead devices DVI D Cat X Rackmount Kit for Singlehead devices consists of Base plate i i I M
15. nector and DVI I video DVI I dual link male connector other side DVI I video DVI I dual link male connector e _ PS2 Keyboard Mouse adapter to connect K M to the Local Unit keyboard can be plugged in directly without using an adapter ACS4001A and ACS4201A additionally e DVI I 1 8m video cable DVI I dual link male to male e USB 1 8m cable USB type A to type B ACS2209A and ACS4201A additionally e DVI I 1 8m video cable DVI I dual link male to male If anything is missing please contact Technical Support see Appendix F Calling Technical Support 5 DVI D CAT X KVM EXTENDER 3 2 Interconnection Cable Requirements To connect the Local and Remote units you will need DVI PS2 Keyboard PS2 Mouse Connect the supplied KVM CPU cable set to your CPU KVM Switch etc Please ensure that the connection is tension free Devices ACS1009A ACS2209A DVI USB Keyboard USB Mouse Connect the supplied KVM CPU cable set to your CPU KVM Switch etc Please ensure that the connection is tension free Devices ACS4001A ACS4201A DVI Connect the supplied DVI CPU cable set to your CPU KVM Switch etc Please ensure that the connection is tension free Devices ACS2209A ACS4201A CATx Cable Recommended cable S UTP Cat5 according EIA TIA 56A TSB 36 or Digital STP 17 03170 Four pairs AWG 24 connection according EIA TIA 568A 10BaseT Use of cables from a higher category Cat5e Cat6 Cat7 is poss
16. o long too high attenuation or too much EMI interferences 2 o TROUBLESHOOTING 4 Troubleshooting There isn t a picture Check the power supply connection at the Local unit Is the Power Red LED at the Local unit illuminated see page 24 If not the internal power supply may be damaged or there may be an internal error Check the power supply connection at the remote unit Is the Power Red LED at the Remote unit illuminated see page 24 If not the internal power supply may be damaged or there may be an internal error Check that the Interconnection cable is connected at the Local Unit and the Remote Unit Is the Link Status LED illuminated see page 24 If not there may be a problem with the Interconnection cable Are there Errors through data transmission over CATS Cable Cable too long too high attenuation or too much EMI interferences Is the Data Error LED illuminated or blinking see page 24 If yes check cable length and environment Video Okay LED is dark CPU does not provide a video signal Check settings of the graphic card Try out connecting a monitor to the local output to see whether ther is a signal or not Keyboard The PC boots fine with no error messages but the keyboard does not work at all Wrong cable plugged in keyboard and mouse cables reversed Try a different model of keyboard If the new keyboard works then original one may be incompatible Check that the Interconnection cab
17. operating instruction that should be followed to avoid any potential damage to hardware or property loss of data or personal injury NOTE This indicates important information to help you make the best use of QO this product DVI D CAT X KVM EXTENDER DECLARATION OF CONFORMITY EUROPEAN UNION DECLARATION OF CONFORMITY This is to certify that when installed and used according to the instructions in this manual together with the specified cables and the maximum cable length lt 3m the Units are shielded against the generation of radio interferences in accordance with the application of Council Directive 89 336 EEC as well as these standards EN 55022 1999 Class B EN 55024 1999 IEC 61000 4 2 2001 TEC 61000 4 3 2001 TEC 61000 4 4 2001 TEC 61000 4 5 2001 EN 61000 3 2 2001 EN 61000 3 3 2002 The device was tested in a typical configuration with PC DVI D CAT X KVM EXTENDER Safety Precautions and Installation Guidelines To ensure reliable and safe long term operation please note the following installation guidelines Do not use CATx devices to link between buildings please use fiber devices Only use in dry indoor environments Do not use CATx devices to link between buildings please use fiber devices If the building has 3 phase AC power try to ensure that equipment connected to the Local and Remote units is on the same phase Try not to route a CATx link cable alongside power cables The Remote unit Loc
18. perature 13 to 140 F 25 to 60 C Relative Humidity max 80 non condensing DVI D CAT X KVM EXTENDER Appendix E Connectors DVI D Cat X KVM Extender Connector Pinouts DVI I female connector Output connector for ALL devices and Input connector Dualhead devices 2 Monitor 17 an Pin Signal 1 T M D S data 2 N T M D S data 2 T M D S data 2 GND n c n c DDC Input SCL YD wu A U DDC Output SDA 8 Internal use Cl Internal use C2 ne Signal T M D S data 1 T M D S data 1 T M D S data 1 GND n c n c 5V high impedance GND Hot Plug recognition 8 C1 C2 CS 24 C3 Pin Signal 17 T M D S data 0 18 T M D S data 0 19 T M D S data 0 GND 20 noc 21 ne 22 T M D S clock GND 23 T M D S clock 24 T M D S clock C3 Internal use C4 Internal use APPENDIX E CONNECTORS DVI I female connector Input connector for ALL Singlehead devices and Input connector Dualhead devices 1 Monitor DVI I Buchse PS2 Singlehead Eingangsbuchse und PS2 Dualhead Eingangsbuchse 1 Monitor 1 8 CL E2 C5 La 24 C3 MA Pin Signal Pin Signal Pin Signal 1 T M D S data 2 9 T M D S data 1 17 T M D S data 0 2 T M D S data 2 10 T M D S data 1 18 T M D S data 0 3 T M D S data 2 GND 11 T M D S data 1 GND 19 T M D S data 0 GND 4 PS2 KBD CLK 12 PS2 MOUSE CLK 20 PS2 MOUSE VCC IN 5V not required 5 PS2 KBD DATA 13 PS MOUSE DATA 21 PS2 KBD VCC IN 5V always required
19. raphic card port Connect to Local USB console 1 monitor DVI D Cat X KVM Extender Type ACS4201A Local Unit 2 remote DVI Monitor port Connect to Remote console 2 monitor ee 1 remote DVI Monitor port connect to Remote console 1 monitor Remote keyboard mouse port DVI D Cat X KVM Extender Type ACS4201A Remote Unit INSTALLATION INTERCONNECT carries 2 video connect to Local Remote unit with CATx cable i INTERCONNECT carries 1 video Connect to 5V Power and data signals connect to Local supply Remote unit with CATx cable DVI D Cat X KVM Extender Type ACS4201A Local Remote Unit DVI D CAT X KVM EXTENDER 3 4 Diagnostic LEDs Each DVI D Cat X KVM Extender is fitted with four indicator LEDs Power Video OK Data Error Link Status The Power LEDs are next to the Power socket The location of the LEDs is shown below Diagnostic LED Diagnostic LED Diagnostic LED Diagnostic LED Power Video OK Data Error Link Status LLL Diagnostic LEDs at DVI D Cat X Extender LED Appearance Diagnostics Power LED Off Device not ready Red LED On Device ready Video Okay Off No or invalid video signal detected Green LED On Device ready Link Status blinking No CATS connection Green LED On Device ready Data Error Off Device ready Green LED blinking On Errors through data transmission over CATS Cable Cable to
20. rd and PS2 Mouse ACS1009A and ACS2209A e Support for USB Keyboard and USB Mouse ACS4001A and ACS4201A e Maximum resolution DVI D 1600x1200 60Hz over all allowed distances all lower resolutions with refresh rates of at least 75Hz e Supporting 18 Bit color depth 256 000 colors e Status indicator LEDs on each device e Small footprint chassis e Rack mount options available e CPU cables Adapters included DVI D CAT X KVM EXTENDER 2 4 Product Range There are four products in the range and various upgrade kits DVI D Cat X Extender ACS1009A KVM Extender 1x DVI PS2 Keyboard PS2 Mouse Singlehead ACS2209A KVM Extender 2x DVI PS2 Keyboard PS2 Mouse s Dualhead ACS4001A KVM Extender 1x DVI USB Keyboard USB Mouse Singlehead ACS4201A KVM Extender 2x DVI USB Keyboard USB Mouse Dualhead Upgrade Kits ACS 1009A RMK 19 1HE Rackmount Kit to mount up to 4 Singlehead devices ACS2209A RMK 19 1HE Rackmount Kit to mount up to 4 Dualhead devices ACS1009A BP Blanking Plate for Single Head Rackmountkit ACS2209A BP Blanking Plate for Dual Head Rackmountkit OVERVIEW 2 5 Compatibility Interface Compatibility e Digital Video DVI D Digital Video standard installed by Digital Display Working Group www ddwg org R G B CLOCK in a data stream with up to 3x 1 6 Gbit sec Signals are TMDS Level e PS 2 Keyboard Compatible with all standard keyboards Certain keyboards with enhanced features
21. t Technical Support at Black Box Before you do make a record of the history of the problem We will be able to provide more efficient and accurate assistance if you have a complete description including e The firmware revision level printed on the bottom of the Extender very important especially for keyboard and mouse problems The DVI D CAT X KVM extender s firmware revision level Version Number Format Board XXLO RE Myyy Pzzz Auuu Gvvvvvv Transceiver C M S xx Pyy Mzz Keyboard Mouse P U xx Vyyy e The nature and duration of the problem e When the problem occurs e The components involved in the problem that is what type of computers what type of keyboard brand of mouse make and model of monitor type and make of cable etc e Any particular application that when used appears to create the problem or make it worse e The results of any testing you ve already done To solve some problems it might be necessary to upgrade the Extender s firmware If this turns out to be the case for your difficulty our Technical Support technicians will arrange for you to receive the new firmware and will tell you how to install it Shipping and Packaging If you need to transport or ship your DVI D CAT X KVM Extender e Package it carefully We recommend that you use the original container e Ifyou are shipping it for repair please include the Unit s external power supplies If you are returning it please include e
22. verything you received with it Before you ship the Extender back to your dealer for repair or return contact him to get a Return Authorization RA number so m APPENDIX C CALLING TECHNICAL SUPPORT Black Box Technical Support Country US Web Site E Mail www blackbox com info blackbox com Phone 724 746 5500 Fax 724 746 0746 Austria www black box at support black box at 43 1 256 98 56 43 1 256 98 56 Belgium www blackbox be support english blackbox be support french blackbox be support nederlands blackbox be 32 2 725 85 50 32 2 725 92 12 Denmark www blackbox dk blackbox blackbox dk 45 56 63 30 10 45 56 65 08 05 Finland www blackbox fi tuki blackbox fi 358 201 888 800 358 201 888 808 France www blackbox fr tech blackbox fr 33 820 07 09 11 33 820 05 07 09 Germany www black box de techsupp black box de 49 811 5541 110 49 811 5541 499 lreland www blackbox co uk techhelp blackbox co uk 353 1 662 2466 353 1 662 2477 Italy www blackbox it supporto tecnico blackbox it 39 02 27 404 700 39 02 27 400 219 Netherlands www blackbox nl techsupport blackbox nl 31 30 241 7799 31 30 241 4746 Norway www blackboxnorge no support blackboxnorge no 47 55 300 710 47 55 300 701 Spain www blackbox es tecnico blackbox es 34 916590732
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