Home

Avaya VoIP Monitoring Manager Reference Release 3.1 User's Manual

Contents

1. Media encryption 910 174 582 213 40125 Silence suppression 1017452478 40108 ESP Various 1017452475 40113 Traceroute IP Address Hop time ms 1810 174 52168 40081 1017452123 40084 10 174 52 121 40066 1017482117 40077 Search for data from Dec 21 2005 4 24 11PM to Dec 21 2005 4 24 47 PM 6 81017452115 40075 1017452108 40055 1010174 52106 40043 export updatenow Hem gt 18 1452 5 ANNATZ Export Report 752 2 0 Connected to server localhost 127 0 0 1 License State Licensed 34 Avaya VoIP Monitoring Manager Reference To view the Session Properties 1 From the Result List on the Endpoints tab expand a call and select a session from the list 2 Click Report The Report window displays 3 Inthe Report window click the Session Properties tab The Session Properties displays Difference Between Endpoint and Session Reports The QoS data that displays on an endpoint report is an aggregation of all the sessions that are active at this endpoint Single Endpoint Reports Show Multiple Sessions Some endpoints such as media gateways can participate in multiple concurrent sessions so a high value on a single endpoint report indicates that one or more of th
2. 21 23 Date Range is Invalid 68 Detailed Media Gateway Link report 41 Detailed Report Interpreting the Values Using Detailed Reports usi aste 47 Update All Reports Now 45 X aXIS iret e e P A anak ah 48 ROI E 48 Avaya VoIP Monitoring Manager Reference Detailed 32 View a 22 43 Detailed Session Report View Multiple Reports 50 About Detailed Reports 32 View Results 27 How Sessions Display in a Report 50 View Status 28 Summary Session Report 35 View 19 Update All Reports Now 45 VoIP Monitoring Manager Server Detailed Session 38 veiw cies tee tetti 53 Diagram Display eae cene 13 Entity Relationship awar 80 Display inde epa 20 DIAG ram 80 Dialog Displ y tie 61 About Detailed Reports 32 Display eine iis 72 About Summary Reports 31 E Advanced 24 EIE Overview of VoIP Monitoring Manager 20 Adv
3. 23 File Menu 23 Tirewallz oe ee ses 72 G Gateway ech ecu ihe 48 gate WaByS bee euet 28 General Server 72 Generating Traps amp Alarms 63 Getting Started How to Start VoIP Monitoring Manager 20 60 How to Use VoIP Monitoring Manager ocio ot reete cte 20 Installing VoIP Monitoring Manager Server ELMAR 5 Run a Search 21 23 95 Avaya VoIP Monitoring Manager Reference Starting VoIP Monitoring Manager Web eI To P 20 60 View a 22 43 VoIP Monitoring Manager Client 13 Getting Started 5 Getting Started 20 Getting 20 Getting 60 Glossary ILO Tz seio E oerte mu Le sd 81 Real Time Transport Control Protocol 75 Round Trip Time RTT 57 RSVP Slalus db dace 81 Troubleshooting 67 Windows SNMP Agent 74 Graph Limit Reached 67 H Help Could Not Be Displayed 67 Help Icon eese 4 Host Name Connect to a New Server
4. 49 Media Gateway Link report 39 41 43 MIB Components of VoIP Monitoring Manager Migrate Data 11 Minimize the Reports Arrange the Reports on the Screen 49 Minimize the 50 Monitor Components of VoIP Monitoring die Connect to a New Server 23 MonitOF rie bred 2 Move the Reports Arrange the Reports on the Screen 49 COPY diti 44 Move the 44 97 Avaya VoIP Monitoring Manager Reference N Network Address Invalid Search Parameter 68 Results List ya pa a ana KANG 17 Search 16 24 Network Address 25 New Search Results List esses 17 Search 16 24 Search for a Specific Network Address 25 Search for a Specific Phone Number 26 Search Using Quality of Service QoS Values eins ee eie 27 New Search aaa eaaa eaaa naa anana 19 No Data is Displaying on a Report Error 67 No Data is Displaying on a Report 68 No Endpoint Data Available Error 67 No Endpoint Data Availa
5. 71 Check for a Valid Community ID 8 Check Windows SNMP Agent is Installed and PRUNTI aas kaa Apa EEN AKAN 7 Child Endpoint Difference Between Endpoint and Session les 35 How Sessions Display in a Report 50 Results List csi oie eee penes 17 92 Client Components of VoIP Monitoring Manager How to Start VoIP Monitoring Manager 20 60 How to Use VoIP Monitoring Manager erm TI 20 VoIP Monitoring Manager Server 61 68 72 Glentana ereraad eA eee 13 Close All Reports 44 Close 44 Community ID Check for a Valid Community ID 8 VoIP Monitoring Manager Server Properties eoi 53 Windows SNMP Agent 71 Windows SNMP Agent Connection A Community ID sess 8 Components of VoIP Monitoring Manager About RTOP 56 About Summary Reports 31 About VoIP Monitoring Manager 1 About VoIP Monitoring Manager Client 2 About VoIP Monitoring Manager Server 2 About VoIP Monitoring Manager Web Client erint 2 RTCP or Real Time Transport Control ProtOCOl iiit eo e ADR 75 Starting VoIP Monitoring Manager Web e tcr ede 20 60 VoIP Monitoring Manager Server Properties sees 53 Windows SNMP Agent
6. 57 Report 17 Report Limit Reached 67 Report Properties Dialog About Detailed Reports 32 About Summary Reports 31 Edit Report Properties 45 Invalid 68 Report Properties Dialog 45 Reports About Detailed Reports 32 About Summary Reports 31 Altering Date Range of Reports 46 Arrange the Reports on the Screen 49 Detailed Session Report 38 Difference Between Endpoint and Session Reports eet eau 35 How Sessions Display in a Report 50 Interpreting the Values on a Summary MORO S 47 Interpreting the Values Using Detailed Reports ceres 47 Avaya VoIP Monitoring Manager Reference Maximize Reports 49 Minimize the Reports 50 Move the 44 Summary Session Report 35 Update All 45 Update 45 View a 22 43 View Multiple Reports 50 Reports sie tenni Rege 31 Reports micia e petii 32 Result
7. 71 Components of VoIP Monitoring Manager 2 Configure AVAYA Switch Administration Forms Configure IP Network Region form 6 Generating Traps amp Alarms 63 Configure 11 Configure IP Network Region form Generating Traps amp Alarms 63 Configure IP Network Region form 6 Configure SNMP Service For Sending Traps Generating Traps amp Alarms 63 Configure SNMP Service For Sending Traps Configure System Parameters IP Options ET 7 Connect to 10 Connect to New Server Host Name Server dialog 11 Starting VoIP Monitoring Manager Web Client t tel 20 60 Connect to New 23 Connect to RTOP Monitor 62 Connection Could Not Resolve Host Name 71 Error 67 How to Start VoIP Monitoring Manager 20 60 SNMP Service 74 Starting VoIP Monitoring Manager Web eT 20 60 Troubleshooting 67 Windows SNMP Agent Connection Error 71 Connection sse 16 srada aa aga aa ga ada agi eag 23 Connection Status Status Bar idua Dana a
8. 35 Avaya VoIP Monitoring Manager Reference Understanding Summary Reports 31 Unknow Endpoint in report 68 Unknown Error Error 67 Unknown Error 70 Update All 45 Update Report 45 Using Client How to Start VoIP Monitoring Manager 20 60 Installing VoIP Monitoring Manager Server VoIP Monitoring Manager Client 13 VoIP Monitoring Manager Server 61 68 72 Using Client 20 Using Server How to Start VoIP Monitoring Manager 20 60 Installing VoIP Monitoring Manager Server Fades peces della vue Laa rivedere ee e aa 5 Starting VoIP Monitoring Manager Web CHONG 20 60 VoIP Monitoring Manager Client 13 VoIP Monitoring Manager Server Error Messages 71 VoIP Monitoring Manager Server Properties endete 53 Using Server sss 61 Using Server sss 68 Using Server sss 72 V View Active Endpoints 28 Detailed Session Report 38 Host Name Server dialog 11 How Sessions Display in a Report 50 Maximize Reports 49
9. 20 VoIP Monitoring Manager Client 60 VoIP Monitoring Manager Options 53 VoIP Monitoring Manager Server About VoIP Monitoring Manager Server 2 Components of VoIP Monitoring Manager How to Start VoIP Monitoring Manager 20 60 Avaya VoIP Monitoring Manager Reference Installing VoIP Monitoring Manager Server re ner en reer rarer coL LLL 5 Invalid RTOP 72 Starting VolP Monitoring Manager Web Clienti nerenin ie 20 60 VolP Monitoring Manager Server Error Messages 71 VoIP Monitoring Manager Server ineat 53 VoIP Monitoring Manager Server 61 VoIP Monitoring Manager Server 68 VoIP Monitoring Manager Server 72 VoIP Monitoring Manager Server Error Messages aaa asa anga Naah paga anga aa NAK 71 VoIP Monitoring Manager Server Properties A n 53 Maa 64 65 Web Client Components of VoIP Monitoring obi u Connect to New 23 44 Starting VOIP 20 60 Web Client Time Displays an Incorreci NGGE kak iiie eiii itt san naga anaa ga pek 71 Web Client aaanan nana an anana nana anana nan 2 Web Client Time Displaying Incorrect is Web Client Time Displays an Incorrect urs WebLM npe etie
10. 50 Move the 44 Tile 50 Tile Vertically 49 View Multiple Reports 50 Arrange the Reports on the Screen 49 AVAYA VMON MIB Components of VoIP Monitoring Manager Avaya VoIP Monitoring Manager Reference B 72 Blank Fields 70 Browser About VoIP Monitoring Manager Web e Ic 2 Connect to New 23 COPY sone ee ee 44 Web Client Time Displays an Incorrect ext 71 BrOWS ET eie AE HERES ARRAS 2 C Call Alarms Configure SNMP Service For Sending Hiro 9 Generating Traps amp Alarms 63 RTCP or Real Time Transport Control a une eee edens 75 System 65 Terminal 66 Call Alarms aana aane aaa anaa anana a nana 64 Canonical Name 82 Cascade Reports Arrange the Reports on the Screen 49 View Multiple Reports 50 Cascade 50 Check for a Valid Community ID VoIP Monitoring Manager Server sata ah cmn ree 53 Windows SNMP Agent
11. 172 16 1 83 9 3192 168 1 84 1003 2004 12 12 05 14 52 12 12 05 15 52 172 16 1 84 19192 168 1 86 1004 2006 12 12 05 14 52 12 12 05 15 50 172 16 1 96 1006 172 16 1 86 1006 172 16 1 86 172 16 1 96 1006 1006 12 1 2 05 14 53 112 1 2 05 15 50 6 3132 168 1 87 2007 18 Export Report Avaya VoIP Monitoring Manager Reference The Results List pane may contain the following icons Gateway IP phone SF Avaya IP Softphone 4 Avaya SIP phone View Tool Bar You can toggle the display of the Tool Bar in the VoIP Monitoring Manager Client Hiding the Tool Bar provides you with more screen space Toggle this option by selecting deselecting the Tool Bar option from the View Menu Search Button To access the Search dialog box perform one of the following steps e Click on the Search button on the Results List e Click the Search icon on the Tool Bar e Select Edit gt Search This opens the Search dialog box which allows you to run a search for endpoints based on a time period You can also use the Advanced Search options to narrow your search to match phone number SIP username network address and or QoS level Avaya VoIP Monitoring Manager Reference Getting Started Guide Client Starting VoIP Monitoring Manager Client You need to ensure that the VoIP Monitoring Manager VMM Server is installed and running on the network before you start the VM
12. Please enter a port in the range 1 to 65535 Ports used by Server The following ports are used Port Function 161 SNMP Service listens on this port 162 SNMP Trap service listens on this port Required on the machine running the trap collector if you are collecting traps 1099 RMI registry runs on this port 5005 RTCP Listen port Endpoints send RTCP to the VMM server on this port If any of the IP endpoints are on the other side of a firewall from the VMM server the firewall needs to be configured to let these packets through Problems Binding to Port 162 When installing the VoIP Monitoring Manager the Windows SNMP Service and the Windows SNMP Trap Service are also installed As the Windows SNMP Trap Service opens Port 162 it is possible that it is bound to it The Windows SNMP Service is required by the VoIP Monitoring Manager to run the RTCP Monitor but the Windows SNMP Trap service is not required To prevent the Trap Service from starting automatically and therefore binding to Port 162 set the Trap Service properties to manual at startup 72 Avaya VoIP Monitoring Manager Reference To Set the Trap Service Startup to Manual 1 From Windows select Start gt Settings gt Control Panel Double click Administrative Tools to open it Double click Services shortcut to open it From Services scroll down to SNMP Trap Service to select it From SNMP Trap Services Properti
13. Configuration for the system parameters ip options form Set the RTCP MONITOR SERVER Default Server IP Address to the address of the Windows 2000 PC running the VoIP Monitoring Manager Server 2l IP OPTIONS SYSTEM PARAMETERS IP MEDIA PACKET PERFORMANCE THRESHOLDS Roundtrip Propagation Delay ms High Low Packet Loss High Low Ping Test Interval sec Number of Pings Per Measurement Interval RTCP MONITOR SERVER Default Server IP Address Default Server Port Default RTCP Report Period secs 5 AUTOMATIC TRACE ROUTE ON Link Failure j H 248 MEDIA GATEWAY H 323 IP ENDPOINT Link Loss Delay Timer min Link Loss Delay Timer min E Primary Search Time sec Periodic Registration Timer min Make one port available The VMM client and server communicate using Java Remote Method Invocation RMI and uses the port 1099 on the machine on which the VMM server is running If this port is not available the VMM server will attempt to use the following ports 49177 51173 or 63006 Although it is unlikely that all of these ports will be in use on a single machine please ensure that at least one of these ports is available Check Windows SNMP Agent is Installed and Running The Windows SNMP Agent must be installed before you install the VoIP Monitoring Manager Server If Windows SNMP Agent is not installed already you are prompted during the VoIP Monitoring Manager installation to install
14. for example audio and or video The endpoints also send a corresponding RTCP stream For more information see RFC 1889 located at http www ietf org r c rfc1889 txt Database Schema pee Greate the Vmm schema USE Vmm Go Drop the Participant table if it already exists IF EXI STS SELECT FROM sysobj ects WHERE LI KE Parti ci pant DROP TABLE Parti ci pant GO Create the Participant table CREATE TABLE Parti ci pant ID uni quei dentifier not null PRIMARY KEY The uni que ID of the session participant St art Ti me Dat eTi me Date and ti me of the first report received EndTi me Dat eTi me The ti me the sessi on finishes SSRC bi gi nt Synchroni zati on source identifier Peer SSRC bi gi nt Synchroni zati on source identifier of the peer PAddr ess ti nyi nt P Address of the parti ci pant for this sessi on Cctect 1 PAddr ess2 ti nyi nt P Address of the parti ci pant for this sessi on Cctect 2 PAddr ess3 ti nyi nt P Address of the partici pant for this sessi on Cctect 3 PAddr ess4 ti nyi nt P Address of the parti ci pant for this sessi on Cctect 4 RTPI ncom ngPor t Fr om int Port on remote machi ne from which the RIP streamis being received 75 Avaya VoIP Monitoring Manager Reference RTPI ngPor t which the RIP streamis being sent RTPOut goi ngP
15. ng DemPer i odRenai ni ng int The number of demo days remai ni ng a Endpoi nt Capaci t y Tot al int The total number of endpoints li censed Endpoi nt Capaci t yUsed int The number of endpoints currently active Endpoi nt Capaci t yAcqui r ed int The number of endpoint licenses currently acquired by the VMM monitor using this database Gat eway Capaci t y Tot al int The total number of gateways li censed Gat eway Capaci t y Used int The number of gatways currently active Gat eway Capaci t y Acqui red int The number of gateway li censes currently acquired by the VMM monitor using this database Error Message var char 256 Optional error message associ at ed wth the current license state 79 Avaya VoIP Monitoring Manager Reference Entity Relationship Diagram Participant m StartTime EndTime SSRC PeerSSRC IPAddress1 IPAddress2 IPAddress3 inyi ParticipantlD uniqueidentifier IPAddress4 inyi TimeOffset int RTPIncomingPortFrom i uniqueidentifier RTPIncomingPortTo RTPOutgoingPortFrom RTPOutgoingPortTo EndpointType inyi ReceivedPackets LostPackets varchar 256 RSVPStatus PhoneNumber varchar 256 NumberOfOctets Tool varchar 256 LargestSequenceJump GatekeeperAddress1 tinyint SequenceJumpinstances i GatekeeperAddress2 tinyint LargestSequenceFall GatekeeperAddress3 tinyint SequenceFallinstances GatekeeperAddress4 tinyint TTL PayLoadType tin
16. 23 Could Not Resolve Host Name 71 Host Name Server dialog 11 Search 16 24 Troubleshooting 67 Host 11 Host Name Server dialog 11 How Sessions Display in a Report About Detailed Reports 32 About Summary Reports 31 Detailed Session Report 38 Difference Between Endpoint and Session 35 Summary Session Report 35 How Sessions Display in a Report 50 How to Check for a Valid Community ID 96 VoIP Monitoring Manager Server Properties 5 Windows SNMP Agent 71 How to Check for a Valid Community ID 8 How to Start VoIP Monitoring Manager 20 60 How to Use VoIP Monitoring Manager Client R n a Search inen trito 21 23 View a 22 43 VoIP Monitoring Manager Client 13 How to Use VoIP Monitoring Manager Client EE 20 How to Altering Date Range of Reports 46 Arrange the Reports on the Screen 49 Check for a Valid Community ID 8 Configure SNMP Service For Sending lico 9 Connect to a New Server 23
17. Example This example shows values entered into the Trap Threshold Settings dialog These values would result in a warning being logged at the end of the call if at any time during the call the jitter gt 45 or the loss gt 4 If the number of warnings logged in any 24 hour interval against a single endpoint IP Address exceeds 50 a terminal trap is sent for that endpoint Click on the tabs or columns in this example to see more explanations Trap Threshold Settings Traps System and Terminal Traps Warnings Log a warning if the following are exceeded Jitter ms RTT ms Loss 96 45 0 0 0 0 0 4 0 Add Remove System and Terminal Traps Send Trap if Trap Type stofWarnings Interval System 100 1 Days Terminal 50 1 Days Remove amy Done 66 Avaya VoIP Monitoring Manager Reference Troubleshooting Troubleshooting Use this section to look for solutions to common problems License Problems If the About dialog box indicates that you have exceeded the number of licenses the following conditions may have occurred e You moved phones for example changed extensions or IP addresses Moving phones will increase the number of used licenses In this case these phones appear to be new endpoints to VMM Since there is a 30 day grace period and the endpoint count consists of the last 28 days this will not be a problem e You n
18. Generating Traps amp Alarms 63 How to Start VoIP Monitoring Manager 20 60 How to Use VoIP Monitoring Manager TETA ir enti SUE 20 Installing VoIP Monitoring Manager Server REN 5 Interpreting the Values Using Detailed REPONS etin eie conten 47 Interpreting the Values Using Summary Reports ctis 47 Run a Search 21 23 Search for a Specific Network Address 25 Search for a Specific Phone Number 26 Search Using Quality of Service QoS ValUGs AN E AN AN NAH EN ect eines 27 Starting VoIP Monitoring Manager Web coiere dc rcr eee 20 60 View a 22 43 View Multiple Reports 50 s 5 caede eee ines 20 lao om 20 FOW TO cito trea teet 60 Information Error 67 InfOrmmiatiQri dct ette ttes 4 Installing VoIP Monitoring Manager Server Check for a Valid Community ID 8 Check Windows SNMP Agent is Installed and Running eee 7 How to Start VoIP Monitoring Manager 20 60 Starting VoIP Monitoring Manager Web ne eel 20 60 VoIP Monitoring Manager Server 61 68 72 Windows SNMP Agent 71 Installing VoIP Monitoring Manager Server 5 Internet Explorer 20 60 Interpreting the Values Using Det
19. HopAddr ess4 ti nyi nt P Address for the network hop Octect 4 HopTi me i nt Round tri p delay to the hop address in mlliseconds Create the TraceRoute table indexes CREATE CLUSTERED NDEX Parti ci pant D ON TraceRout e Parti ci pant D Go Drop the Configuration table if it already exists IF EXI STS SELECT FROM sysobj ects WHERE NAM LI KE Conf i gurati on DROP TABLE Confi guration GO Create the Configuration table CREATE TABLE Conf guration Dat abaseVer si on varchar 15 Database versi on number Li censeSer ver Addr ess char 15 Address of the V bLM license server Li censeSer ver Port int Port of the V bLMIicense server Conf i gurati onMessageManager Port i nt The config message manager port Add a row to the confi guration table wth the database version in it NSERT NTO Conf i guration VALUES 3 1 0 NULL NULL NULL Drop the Li censeState table if it already exists IF EXI STS SELECT FROM sysobj ects WHERE LIKE Li censeState DROP TABLE Li censeSt at e Go Create the Li censeState table CREATE TABLE Li censeStat e 78 Avaya VoIP Monitoring Manager Reference Mode ti nyi nt The li censi ng mode of the monitor null Unknown Mode 0 Normal Mode 1 Demo Mode 2 Restricted Mode Gr acePer i odRemai ni ng int The number of grace peri od days remi
20. Monitoring Manager license key This key is required to fully activate the VoIP Monitoring Manager beyond the 90 day trial period When a license key is purchased an instance of WebLM License Server is required to manage the license key If you do not have a license to use VoIP Monitoring Manager you can use the software for a 90 day trial period 59 Avaya VoIP Monitoring Manager Reference Getting Started with VoIP Monitoring Manager Server Starting VoIP Monitoring Manager Client You need to ensure that the VoIP Monitoring Manager VMM Server is installed and running on the network before you start the VMM Client If you only have the VMM Server installed you can also start the VMM Client as a Web Client To start VoIP Monitoring Manager Client From the PC where the VoIP Monitoring Manager Client software is installed select Start gt Programs gt Avaya gt VoIP Monitoring Manager gt Client The Avaya VoIP Monitoring Manager Client window appears Now you can search for endpoints and then view the QoS data in a report format Starting VoIP Monitoring Manager Web Client The Avaya VoIP Monitoring Manager Client can run as a Web application in a browser This is useful if you only have the server installed To run the Avaya VoIP Monitoring Manager Client as a Web application the following requirements must be met e The PC on which the Avaya VoIP Monitoring Manager Server software is installed must be running a Web server
21. No Data is Displaying on a Report 68 Results List eese 17 104 Search 16 24 Starting VoIP Monitoring Manager Applet MEE 20 60 Summary Session Report 35 View a 22 43 View Multiple Reports 50 View Results 27 View Status 28 View 19 VoIP Monitoring Manager Server 61 68 72 VoIP Monitoring Manager Server Properties 5 te ee tds 28 View a Report About Detailed Reports 32 About Summary Reports 31 Arrange the Reports on the Screen 49 Detailed Session Report 38 How Sessions Display in a Report 50 Interpreting the Values Using Detailed Reports ceti ete ridere tins 47 Interpreting the Values Using Summary Repo E ooo a 47 Results List ente 17 Summary Session Report 35 View Multiple Reports 50 View a 22 View a Report 43 View Active Endpoints 28 View Menu View Results
22. Please ensure the start date is before the end date and try again Invalid Search Parameter The Invalid Search Parameter error message displays if you have entered an incorrectly formatted entry in one or more of the fields in the Search dialog box Follow the suggested examples in the dialog box For more information on correct formatting see the following topics e Search for a Specific Phone Number e Search for a Specify SIP Username e Search for a Specific Network Address e Search Using QoS Values No Data is Displaying on a Report There are many reasons why data may not display on the report Possible Solutions e If you are using MSDE data older than 30 days is removed from the database e f you are using SQL server data older than 100 days is removed from the database e Check the VoIP Monitoring Manager Options You may have an incorrect Windows SNMP Agent Community ID or RTCP Listen Port setting No Endpoint Data Available If you receive the following error message the endpoint whose report is being viewed is not currently active Wait until the endpoint becomes active again and more data will be displayed or close the report if you are finished viewing it 68 Avaya VoIP Monitoring Manager Reference There is no data currently available for this endpoint Explanation This happens when calls are too short to produce reporting data or the reporting data has been lost If the actual call duration is comparabl
23. 17216 1 86 1008 2105 12 51 12 12 05 13 06 L 7 091721611 86 1006 12 12 05 13 07 12 12 05 13 18 172 16 1 86 1005 12 12 05 14 53 12 12 05 15 50 192168187 2007 Export Report lt Done 2 0 Connected to server localhost 127 0 0 1 License State Licensed Search for data from 12 2005 4 49 9 to 0 12 20057 04 04 Amy Export UpdateNow 33 Avaya VoIP Monitoring Manager Reference About Session Properties The Session Properties tab displays the following static properties of the current session e tool e payload type e gatekeeper e last known 802 p e last known 802 1Q e acoustic echo cancellation e last known DSCP e echotail length e frame size e media encryption e Silence suppression e RSVP The following is an example of the Session Properties tab Hg Avaya VoIP Monitoring Manager Client IP Telephone 40122 and Gateway File Edit View Window Help EN Je COE 1 2 C Toggle Aliases Enter New Search Search IP Telephone 40122 10 174 52 219 Hiaddress 4 Phon 51 Us Start Date End Date SE Value 10 180 20 223 112121105 4 20 PM 12 21 05 4 20 PM Tool _Avaya IP Telephone def24r1_610 bin a 1401 22 I Ak Payload type 10729 Gatekeeper 10 180 20 249 _ 9018020232 12 21 05 4 24 PM 12 21 05 4 24 PM Last known 802 1p 0 10180 2
24. 27 View Status 28 View Tool Bai aun 19 View Menu 27 View Multiple Reporis Arrange the Reports on the Screen 49 View Multiple Reports 50 View Results List Results List cesses 17 Search 16 24 VoIP Monitoring Manager Client 13 View Results 27 View Sessions Difference Between Endpoint and Session aaa GENK a SEAN KETAN ad 35 How Sessions Display in a Report 50 View Sessions 50 View Sessions in a Report 50 View Status Bar Connection 16 Status Bal needs 16 View Status 28 View ToolBar kaanan nga AAK AN AAN eda 19 VoIP Monitoring Manager Client About VoIP Monitoring Manager Client 2 Components of VoIP Monitoring Manager How to Start VoIP Monitoring Manager 20 60 How to Use VoIP Monitoring Manager Cent isu a entia emit 20 Installing VoIP Monitoring Manager Server oiim estis Me Se Een eat natal 5 Starting VoIP Monitoring Manager Web CHONG c eee 20 60 VoIP Monitoring Manager Server 61 68 72 VoIP Monitoring Manager Client 13 VoIP Monitoring Manager Client
25. 9d Gateway died coeno 48 Round Trip Time RTT 57 How Sessions Display in a Report 50 Search 16 24 Interpreting the Values Using Detailed Tile Horizontally 50 Reports oce 47 Tile Vertically sese 49 94 Interpreting the Values Using Summary ROPOMS si T M 47 List All Active Endpoints 28 No Endpoints Matched the Given Search TER 69 Results List 17 Search 16 24 Search for a Specific IP Address 25 Search for a Specific Phone Number 26 Search Using Quality of Service QoS Valles iege eterna 27 EMO polit 35 Endpoint Type Gateway aede cene ees 48 Results 17 endpoints toi oe ees 14 Enter a Percentage Loss Less than 100 68 Entity Relationship Diagram 80 Error Message Access Error 67 Could Not Communicate with the SNMP ROON iin t e ete n NAK ER ERA 74 Could Not Resolve Host Name 71 General Server 72 Help Could Not Be Displayed 67 Invalid Bounds Loss Report Properties Dialogi cte mte 68 Invalid Date Range 68 Invalid 72 No Data is Displaying on R
26. Heide dd eee deo idee UE rece dtes 44 Close AIBRepOrts cox sss ern cet S EL Lm LA ee Bae Ce ere Seagate 44 COPY Reports se P ard A i o adr deae ce Pa eod ste 44 Move the Reports tpe e cheer e trece tae hd E ea ERR RARE 44 esie t dne lune te ey une dV ne det Va inves eat 45 Update All Re Ports ies iar o ip e n PE s Ree ER Rap de RR e Ee e ERR pae KANA 45 Edit Report Properties 5 5 5 kanan sa aa A Ka NE KE a aan kara a eaaa daka kan 45 Changing the Date Range of Reports cccccecceeeeeeeeceeeeeceeeeeseaeeeseaeeeeeeeseaeeesaaeeseaeeseneeeeeas 46 Interpreting REPOS Se e e i ee 47 Interpreting the Values Using Summary Reports sse 47 Ananging Reports 2 entes teda dg etatem 49 Export Data Client 4 3 is Aon dd at dt dro e Ue eR dpa 51 Expor Rosul Listamenn chs dtr ea 51 Export Report Data one session essen eene nennen nns 52 Creating Reports with Exported Datta ccccccecceceeeeeeseeeeeseeceeeeeceaeeesaaeseeeeeceaeeesaeeeeaaeseneeeeaas 52 Overview of VoIP Monitoring Manager Server enne 53 VoIP Monitoring Manager Options sss eene nennen nennen ener 53 About RTOP Monitor iid ct p Ua eee I Rud P ee bor red ade PIED 56 Components ot teet KA es Cre cds 57 Activity MONTO hee
27. Lus 67 LICENSE Problems s ccu itte ees Pre re tati ti ettet G NGE ANAN piae eter envia ee ee tacta 67 Glient Error Messages eicere dte ed c nee veda erg dev Sae NG ae ve ee aaa 67 Client Error Messages etie ma etd nee RE ict SERRE EP AT ste bane E ERA S 67 ACCOSS EITOE 1 e silet I eo hte o te ete ftue a 67 Graph Limit Reached oet ane tee D re ri Er p eerie ke ip tv 67 Help Could Not Displayed inini ann ainai aa iaraa iaa aa Eaa ais 67 Invalid Bounds onii a eA eel ede andi ide in 68 un 68 Invalid Search 68 No Data is Displaying on Repor ianen iiien anen ERRENA EAEN EA ENEE OREN E LAA iE 68 No Endpoint Data Available dewa nai te en aaa KA aa 68 No Endpoints Matched the Search 0 ccccceccceceeeeeeeeeeeeaeeeeeeeeceaeeeseaeseeaeeseeeeeseaeeesaeeneneeeeaees 69 Server Unavallable 5 5 n E eie Wa aia i ad ee E epi el ne deaur 69 Sever Version Error s m etie dene d a ed be tete ebbe 70 Some Fields Are Blank in the Exported Data 70 Unknown Error iste be o ev eme ud ae eei betae 70 Web Client Displaying Incorrect Time 71 Windows SNMP Agent Connection Error eene 71 Server Error Messages oer im hu p id tei Ere calentes eerte deus 71 Server Error Messages oce Gee derit inde e ordei ee er dr daa
28. Network Region form sese 6 Configure System Parameters IP Options 7 Make one port available 3 2 t ete tede ete ede euo 7 Check Windows SNMP Agent is Installed and Running sse 7 Check for a Valid SNMP Community ID saanane naen anana 8 Configure SNMP Service For Sending Traps ssssssssssssssseeseeeeeenen nennen 9 Connect to Database eret Un b e be PU Mens 10 Manage your licenses ciecen diccre etel epe Laer ree doce ke Na aa RAKA ga 10 CUSTOMIZE Os SeU zs tor terti tota loni terere intei edes aana Erde tort de ose Dd ones 11 Change Monitoring Manager Server c ccccecceeeeeeeeeeeeeeeeeeeeeeeeaeeeeaaeseeeeeseaeeesaeeseaaeseneeeeaas 11 Configure Database Tables ener nnn senten nennen 11 c esee bct e decedit ed tematica etaient 11 Overview of VoIP Monitoring Manager Client ssesssssseseseseseeeeeeen enne 13 VoIP Monitoring Manager Client sess nnne nnne 13 Systeim o edere e RE ed SPA n CORR SEE RES ORE REPRE SED RR 13 Endpoints Pane tette it ero pet p E e vp e Ste ve Be e dvo 14 Connection Status eth T rri deed dp duh see baa ga ace eed au dee de Due cr de ve ne ond 16 Avaya VoIP Monitoring Manager Reference Status Balas M TET 16 searchiDialog BOX srei
29. Reports with Exported Data sssssssssssssseee anaa enne nennen nennen 28 View Active Endpoints itr en cente E Pee ee t ette ed pene 28 View Status Bats saa 20 DE 28 Update System View reden repetebat ee ch na aia ng aa pa Nan ak ng 28 Configure Friendly Names for GatewayS sasae ene a eaaa nnne nennen nnne nennen 28 About THENG aan sa ain te i et td kaa aana aa em cest die bres 30 Working with Reports Client anan 31 About Summary Reports sse aana 31 About Detailed ABEN ANEH KA BAS aide cepe 32 About Session Properties nb tere Ue Bleu dev pra ied Plebe 34 Difference Between Endpoint and Session Reports 35 Summary Session Report nisu ale ederet dee oed eua ex ave tee 35 Detailed Reports for Endpoints 38 Summary Media Gateway Link Report sess nennen 39 Detailed Media Gateway Link 41 Avaya VoIP Monitoring Manager Reference Trace Routes Media Gateway Link 43 AROPO bt tet einn e atus 43 a eec
30. Service Properties dialog box click OK Avaya VoIP Monitoring Manager Reference If the changes do not take effect immediately you may have to restart the SNMP Service To restart either service right click on it and select Restart from the context menu Connect to Database When VoIP Monitoring Manager is first installed you need to connect it to the database You also need to perform this task if you decide to change to a different database for example you upgrade to an SQL Server database from the standard MSDE database This is explained in Migrate Data This setting is for both reading of monitor data and writing of RTCP data To connect to a database 1 From the VoIP Monitoring Manager server interface select File Connect to Database Connect to SQL Database EM X Server Database Server Database Authentication Login Name MmmUser amy 2 Enter the Database Server name Logon Name and Password The database server name can be either a name or an IP address In either case it must be accessible on your network 3 Click OK Manage your licenses You must log into the WebLM server that manages your Avaya licenses The license server is required to activate VoIP Monitoring Manager beyond the 90 trial period If you do not have a license to use VoIP Monitoring Manager you can use the software for a 90 day trial period 10 Avaya VoIP Monito
31. The Apache Web server is automatically installed on the server when the Avaya VoIP Monitoring Manager Server software is installed e The Web server must be configured to publish the file to the following VoIP Monitoring Manager installation path C Program Files Avaya VoIP Monitoring Manager jars ClientApplet htm e The PC you will use to access the Avaya VoIP Montoring Manager Server must be able to connect to the VMM server via a Web browser and have the following software installed e Microsoft Internet Explorer 6 or later e SUN Java 2 Runtime Environment SE v1 4 2 06 For more information see the topic About the VoIP Monitoring Manager Web Client To Start Web Client From your browser type in the following url Http VMMServerMachineName VoIPMonMgr ClientApplet html where VMMServerMachineName the machine running the VMM Server This url points to the machine running the VMM Server If you do not have the Sun Java Plug in installed you are prompted to install it 60 Avaya VoIP Monitoring Manager Reference To exit the Web Client just close the browser There are limitations in using the VMM Web Client These are imposed by the security restrictions associated with running unsigned applets The limitations are e You can only access one monitor that is directly connected to the server running the VMM Server e You cannot e Connect to a new server e Use the Copy functionality e Persist the settings from the
32. VoIP Monitoring Manager Server The results of this connection are displayed in the Status Bar Some of the possible connection icons are as follows m E GaP Ready The VoIP Monitoring Manager Client is connected to the VoIP Monitoring Manager Server E gt e a Not connected to server The VolP Monitoring Manager Client is not connected to the VoIP Monitoring Manager Server Display in Status Bar When you connect to a new VoIP Monitoring Manager Server a message displays in the status bar as shown below B panang aan sass Connected to server localhost 127 0 0 1 Status Bar The Status bar is the area of space at the bottom of the VoIP Monitoring Manager Client window that shows the Connection Status and the current license state You toggle the display of the Status bar either by clicking on its icon on the Tool bar or selecting deselecting the checkbox in the View menu Search Dialog Box The Search dialog box is where you set your search criteria for gathering endpoints You access this dialog box by clicking the Search button on the Endpoints tab or selecting Edit Search A search is based on the time period for the active endpoints This search could contain endpoints that were active in the last minute hour day or month or were active between a date range You can use the Advanced Search to run a search for a specific phone number SIP username network address or based on a QoS value Once you have entered the details
33. Y axis About Detailed Reports 32 48
34. across the screen or click on the Minimize Maximize or Close buttons To re open a window that you have minimized double click on the minimized Title Bar Tile Vertically You can tile all reports vertically so that each report is lined up one next to the other showing the Title Bar and the QoS data If you still have difficulty viewing the reports try maximizing the application or closing either the Tool Bar or Results List To tile the reports vertically select Window gt Tile Vertically Alt w then v 49 Avaya VoIP Monitoring Manager Reference Tile Horizontally You can tile all reports horizontally so that each report is lined up one above the other showing the Title Bar and the QoS data If you still have difficulty viewing the reports try maximizing the application or close either the Tool Bar or Results List View gt Tool Bar or Results List To tile the reports horizontally select Window gt Tile Horizontally Alt w then h Cascade Reports You can cascade all the reports so that each report overlaps the other showing the title bar for ease of access To cascade the reports select Window gt Cascade Alt w then c Minimize the Reports You can minimize the report so that only the Title Bar is visible in the viewing area by clicking on the Minimize button on the report The Minimize button is the first button on the report s Title Bar It is next to the Maximize button To return the report t
35. discards the packet and sends an Internet Control Message Protocol ICMP message back to the originating host VoIP Monitoring Manager reports the TTL value detected by the endpoint for each RTP packet it receives 83 Avaya VoIP Monitoring Manager Reference Glossary 802 1D 802 1D is reported only if it is enabled 802 1p 802 1p is the IEEE endorsed Layer 2 traffic prioritization setting 802 1Q The 802 1Q field indicates the Virtual LAN to which this device has been assigned A Acoustic Echo Cancellation The acoustic echo cancellation metric indicates if an endpoint is configured for full duplex half duplex or acoustic echo cancellation mode The acoustic echo cancellation metric is an enumerated type metric The possible values are 0 Half duplex 1 Full duplex 2 AEC There is no acoustic echo cancellation on the VoIP engines Acoustic echo cancellation is a feature for IP phones only Alarm A Trap or Alarm is a message sent by a Windows SNMP Agent to a Trap Manager console or terminal to indicate the occurrence of a significant event such as a specifically defined condition or a threshold that was reached It is also referred to as an Alarm The Trap Manager is typically configured to be the HP OpenView or Avaya Network Management Console but any Trap Manager application can be used with the AVAYA VoIP Monitoring Manager Apache Apache HTTP server is an open source HTTP server that is maintained by the Apache S
36. for calls where the QoS levels result in a trap or warning as per the traps configurations When this option is selected calls are not visible unless a trap has been generated for those calls Both ends of the session are visible for the duration of the call If no thresholds have been exceeded for a call no information will be recorded for that call This is the default setting in the VoIP Monitoring Manager Server Data can still be viewed while a call is active License Server Administration Dialog Box Enables you to log into the WebLM server that manages your Avaya licenses The license server is required to activate VoIP Monitoring Manager beyond the 90 day trial period If you do not have a license to use VoIP Monitoring Manager you can use the software for a 90 day trial period License Server Administration Server License Server localhost Port Number 8080 Cancel Apply Heip Done License Server Enter the IP address of the WebLM server Port Number Enter the port number Click the OK button to connect to the license server If you click the Cancel button you will be able to start VMM but you will only be able to use it for 90 days The Status Bar area will indicate that VMM is operating in Evaluation mode and display the number of days remaining 58 Avaya VoIP Monitoring Manager Reference About Dialog This dialog box shows the version of VMM the current li
37. for gateways you must create a gateway alias configuration file and assign an alias to the IP address of each gateway you want In the configuration file you define an alias for a gateway by entering the IP address of the gateway followed by the alias you want to use Be sure to enter one IP address and alias per line in this file For example suppose you have gateways at IP addresses 192 168 33 50 192 168 37 89 and 192 168 56 22 and you want to assign an alias to each gateway In the gateway alias configuration file you would enter the following information 192 168 33 50 Bob 192 168 37 89 Alice 192 168 56 22 Jane Once you create and save the gateway alias configuration file you must specify the name of this file as the value of the FriendlyPath attribute in the server and or client initialization files By default in both the VMM server initialization file and the VMM client initialization file the 29 Avaya VoIP Monitoring Manager Reference FriendlyPath attribute is set to FriendlyLabelsServer ini FriendlyPath FriendlyLabelsServer ini VMM server uses the initialization file VolPMonMgrServer ini VMM client uses the initialization file VolPMonMgrClient ini These initialization files are located in the VMM installation directory NOTE The gateway alias configuration file must be located in the same folder as the VMM initialization file that is VolPMonMgrServer ini or VoIPMonMgrClient ini About Dialog This dialog bo
38. hein 16 Connection Status 16 Copy Starting VoIP Monitoring Manager Web eit 20 60 COPY instit elati edet tees 44 Could Not Communicate with the Windows SNMP Agent Windows SNMP Agent 71 Avaya VoIP Monitoring Manager Reference Windows SNMP Agent Connection Error EE Tp 71 Could Not Communicate with the Windows SNMP Agenti sa aan bana Yen 74 Could Not Resolve Host Name 67 VoIP Monitoring Manager Server 61 68 72 Could Not Resolve Host 71 Creating Reports with Exported Data 28 52 D Data How Sessions Display in a Report 50 JItler eat it ee Ate etd 81 Migration 11 No Data is Displaying on a Report 68 No Endpoint Data Available 68 No Endpoints Matched the Given Search 69 Round Trip Time RTT 57 Summary Data 57 View a 22 43 Data weiss 11 Data Storage oon ieee 57 Data Stored una dades 57 57 Database Schema 75 Date situe chere 46 Date Range is Invalid Error 67 Run a
39. identifier to each participant in the exported file Each exported session has two participants The exported data contains three sets of data This data is listed in three separate tables that are separated by a blank row Session Table Time varying Data Table and the TraceRoute Table For every session a participant was involved in there will be a unique pair and ParticipantID enabling you to associate the session data time varying data and the trace route data as belonging to that participant in a specific session Use the ParticipantID to identify the participant in each table to analyze the data Payload Payload refers to the contents of a packet In RTP it is encoded audio that is the user data of a packet The payload identifies which codec is being used Perceived Delay Perceived delay is the total effect RTT and Jitter have on a phone user s conversation 87 Avaya VoIP Monitoring Manager Reference Q QoS Refer to Quality of Service Quality of Service QoS is the measure of the level of quality that a service requires or receives The VoIP Monitoring Manager monitors and displays the 3 main factors that determine the quality of VoIP calls These factors are Jitter Round Trip Time and Packet Loss On the Summary Report each of the three factors display as a separate gauge R RcvriPAddr The RevriPAddr column displays the IP address of this session participant i e endpoint This column appears in th
40. information on graphs for VoIP sessions going between the two selected media gateways e Jitter e RIT e Loss e Jitter Buffer Overruns e Jitter Buffer Underruns e Jitter Buffer Delay e Jitter e Number Sequence Jumps e Max Sequence Jump e TTL e Number Sequence Falls e Max Sequence Fall e Received Octets e Session Volume This report excludes VoIP sessions at the media gateways that are with phones 41 Avaya VoIP Monitoring Manager Reference The following image shows a sample Detailed Media Gateway Link report Avaya VoIP Monitoring vee Client 10 2 0 12 to 10 2 0 199 File Edit View Window FR ali t EB System Endpoints Detailed Trace Routes S Address 10 2 0 199 0209 531020412 10 2 0 199 Loss 2910 2 0 199 2310 2 0 12 16 06 00 16 09 00 E 16 06 00 16 09 00 16 06 00 16 09 00 Jitter Buffer Overruns Jitter Buffer Underruns 16 06 00 16 09 00 46 06 00 46 09 00 Number Sequence Jumps 60 30 n 16 06 00 16 09 00 16 06 00 16 09 00 16 06 00 16 09 00 Number Sequence Falls Max Sequence Fall 60 8 30 4 0 0 16 06 00 16 09 00 16 06 00 16 09 00 6 2 2 16 06 00 16 09 00 16 06 00 16 09 00 Search for data from Jan 4 2006 2 58 39PM to 5 2006 3 59 19 Apply UpdateNow Help To view a Detailed Media Gateway Lin
41. is possible for the VMM Server and the VMM Client to communicate over a dial up connection About VoIP Monitoring Manager Web Client The VoIP Monitoring Manager VMM Client can run as a web application in a browser This is useful if you only have the VMM Server installed To run the VMM Client as a web application the following requirements must be met e The VMM Server needs to be running a web server The Apache web server is automatically installed on the server when the VMM Server software is installed e The web server must be configured to publish the file to the following VMM installation path C Program Files Avaya VoIP Monitoring Manager jars ClientApplet htm NOTE The server installation will apply this configuration e The PC you will use to access the VMM Server must be able to connect to the VMM Server via a web browser and have the following software installed e Microsoft Internet Explorer 6 0 or later e Sun Java 2 Runtime Environment SE v1 4 2 06 If you run the web client you will not have access to all the functionality available in the VMM Client application For example you will be unable to copy and connect to a new server For more information see Starting VoIP Monitoring Manager Web Client About VoIP Monitoring Manager Server The VoIP Monitoring Manager Server acts as a proxy between the database and the VoIP Monitoring Manager Client It manages connectivity to the database and provides an interface t
42. move the report click on the Title Bar with your left mouse button and by holding the button down drag the Title Bar across the screen If you cannot see the Title Bar you may need to expand the viewing area or use the scroll bars to bring the Title Bar into view 44 Avaya VoIP Monitoring Manager Reference Expand and Shrink the Reports You can also expand and shrink a report by pointing your mouse at the report s borders when the cursor changes into a bi directional arrow hold down your left mouse button and drag the report s borders to the size you want You can also apply this action to the whole application to make it bigger or smaller Update Report To update an individual report click on the Update Now button located on the Report dialog box The report will update with the QoS data for the endpoint session 20 lt Unknown gt 135 27 66 164 Summary Report Detailed Report Unknown 135 27 66 164 135 27 66 164 2 a 10 00 0 00 Jitter ms Round Trip Time ms Loss 5n Min Avg 4 Max Min 117 0 Ava 3 33 Click Update Now to update Displaying data from Jan 17 2 this report with ine latest Gos M3 8 08 21 AM Gate for this endpoint session Search for data from Jan 17 2003 8 07 24 Al vr ered nM Apphy Export Update Now Help Done Update All Reports To update all reports that are displaying click the Updat
43. or network address To Run an Advanced Search 1 From the Search dialog box click Advanced Search If the Search dialog box is not visible on the screen click Search to display the Search dialog box 2 Check one or more of the checkboxes and or type a value in the fields If more than one item is selected the results returned will match all the parameters set for example Jitter gt 300 and RTT gt 350 for a specified phone number 3 Click the Search button The Results List updates 24 Avaya VoIP Monitoring Manager Reference Search for Endpoints Date Time Sessions Active Inthe Last E Minute s vV From Mar 10 2005 8 16 13 PM To Mar 10 2005 8 16 13 PM _ lt lt Standarad Sewch Advanced Options _ Phone Number Matching _ SIP Username Matching _ Network Address Matching QoS Levels where Jittei v Round trip Time v Loss Search for a Specific Network Address You can specify in your search to display endpoints that match an IP Address or hostname by entering the address or hostname in the Advanced Search options This is useful for narrowing your search to a limited number of results displaying in the Results List You can enter e Arange of IP addresses such as 123 4 122 122 123 4 122 225 e list of addresses that are separated by commas such as 123 4 102 120 223 4 122 122 belibot mycomputer com e Apart of the IP address
44. purchased Each VMM RTCP monitor periodically checks the number of endpoints it knows about and requests renews the licenses for them If there is more than one RTCP monitor and the total number of endpoints known exceeds the number of licenses the RTCP monitor that requests licenses first will get its licenses The RTCP monitor that requests licenses last will be denied licenses If you enter the 30 day grace period because license limits were exceeded the About dialog box will appear every time you start the VMM Client or open the VMM Server window If you exceed the 30 day grace period VoIP Monitoring Manager Server stops collecting RTCP data Avaya provides a 90 day trial version of VoIP Monitoring Manager After 90 days VoIP Monitoring Manager stops collecting RTCP data You have the option of purchasing the VoIP Monitoring Manager license key from Avaya to fully activate the VoIP Monitoring Manager beyond the 90 day trial period When a license key is purchased an instance of WebLM License Server is required to manage the license key Contact your authorized Avaya Sales Representative to purchase additional VMM licenses Avaya VoIP Monitoring Manager Reference Help Most screens and tasks in VoIP Monitoring Manager have matching topics in this help You can go directly to the matching topic by clicking the Help button shown on the screen or dialog box If the topic displayed does not show the required information you can open the e
45. select Export Result List e Click the Export button located at the bottom of the Result List Tip If you want to limit the data that is exported narrow down your search so that less data displays in the Result List 2 Inthe Save as dialog box navigate to a folder 3 Inthe File name box type a name for the file 27 Avaya VoIP Monitoring Manager Reference 4 Click Save as The file saves with the CSV extension 5 From Microsoft Excel open the file From here you can build your own report Microsoft Excel can only handle 65 536 rows of data If your exported data file contains more rows you will need to write a script that splits the data into smaller files before you import the data into Excel Creating Reports with Exported Data You can export the data from the Result List and or Report dialog boxes to Microsoft Excel Using Microsoft Excel you can create your own reports as shown in the linked example This report was created by using Microsoft Excel s calculation features It includes averaging results counting the number of sessions and unique participants setting filters to determine the longest sessions and creating a line graph to visually demonstrate the information You can create your own reports from the exported data click this link to see an example Adobe Acrobat reader is required View Active Endpoints You can view all active endpoints by clicking on this icon on the Tool Bar or selecting this
46. server basis and a per client basis If you configure aliases on both a per server basis and a per client basis the VMM client will use the alias from the VMM server if that VMM client does not have an alias specified for the gateway If both the VMM server and the VMM client have specified an alias for 28 Avaya VoIP Monitoring Manager Reference the same gateway VMM client will use its alias In this configuration the alias specified in the VMM client will always take precedence over the alias specified in the VMM server You can configure aliases for gateways in one of the following ways e from the VMM Server interface e from the VMM client e viaa configuration file Configuring Aliases from the VMM Server Interface From the VMM Server interface you can e add aliases e change aliases e delete aliases To configure aliases for gateways perform the following steps 1 From the Edit menu select Configure Aliases The Alias Configuration dialog box appears 2 Make your changes for each gateway 3 When finished click OK Configuring Aliases from the VMM Client From the VMM client you can e add aliases e change aliases e delete aliases To configure aliases for gateways perform the following steps 1 From the Edit menu select Configure Aliases The Alias Configuration dialog box appears 2 Make your changes for each gateway 3 When finished click OK Configuring Aliases via a Configuration File To configure aliases
47. you can use an asterisk as a substitution For example if you enter 123 225 it will find all addresses that start with 123 and end with 225 such as 123 4 122 225 and 123 4 190 225 e Apart of the name such as belibot for belibot mycomputer com However in this situation the search will only find hostnames in the same domain 25 Avaya VoIP Monitoring Manager Reference Search for a Specific Phone Number You can specify in your search to display endpoints that match a specific phone number by entering in the phone number in the Advanced Search options This is useful for narrowing your search to a limited number of results displaying in the Results List You can e Enter commas to separate numbers e g 9835 9872 If you include spaces between numbers VoIP Monitoring Manager will remove them So if you enter 9835 9822 9872 VoIP Monitoring Manager will remove the space between 9822 and 9872 and then search for 9835 and 98229872 e Use dashes to specify a range of phone numbers e g 2000 8000 e Enter a question mark or asterisk as a wild card It is useful for substituting numbers in your search The question mark can be used multiple times However each substitutes for exactly one character An asterisk substitutes for 0 or more characters Wild cards cannot be used in ranges Example Wild Card Searches e 45 Finds all extensions that are four digits long and end with 345 substitutes for exa
48. you have the JRE 1 4 01 installed It is recommended that you use the Sun JRE 1 4 2_06 that is supplied with the VoIP Monitoring Manager installation Windows SNMP Agent Connection Error If you receive the following error message VoIP Monitoring Manager Server is not connected to the Windows SNMP Agent If you were viewing a report you will need to open another report or run a search You may also need to check that the Windows SNMP Agent is installed and running on the VoIP Monitoring Manager or check that the VoIP Monitoring Manager Options has a correct SNMP Community ID The server could not reconnect to the SNMP Agent This server will not be able to retrieve data until this issue is resolved Try doing another search to make the server try to reconnect to the SNMP Agent or connect to another server Server Error Messages Server Error Messages This part of help lists some common Server error messages that may occur as a result of mis configuration or incorrect usage Check SNMP Installation The Simple Network Management Protocol SNMP Agent is the Windows SNMP service that runs on your computer SNMP is a protocol for communications between remote network management stations and managed network elements Such as Avaya devices The VoIP Monitoring Manager Server needs the Windows SNMP Agent installed because it enables the RTCP Monitor to collect and publish the data The Windows SNMP service is provided with the Windows CD b
49. 0 232 12 21 05 4 24 12 21 05 4 24 PM Last known 802 10 BIN 491018020232 12121105 4 24 12121105 4 24 PM Acoustic echo cancellation __ 89018020232 12121105 4 22 PM 12 21 05 4 23 PM 1 24 9018 232 12 21 05 4 22 PM 12 21 05 4 22 PM 10 180 20 232 12 21 05 4 21 PM Media encryption 10180 20 231 12 21 05 4 22 12 21 05 4 22 PM Silence suppression 291018020231 12 21 05 4 21 12 21 05 4 21 PM Disabled djio18020231 1272105 4 21 12 21 08 4 21 PM HRS ES EEG Hop time ms 1018020230 1221105 4 21 12 21 05 4 21 PM 2910 180 202228 112121105 4 24 12 21 05 4 24 PM 910 180 20 228 112121106 4 24 12 21 05 4 24 PM Gateway 10 180 20 232 291018020229 12 21 05 4 23 PM 12 21 05 4 23 PM oS Measurement SEDE 1018020228 1221105 4 24 12721105 4 24 PM Tool Avaya TN2302ap hv03 fv46 510 180 20 228 12 21 05 4 23 12 21 05 4 23 PM Payload type 1018020228 112121105 4 23 PM 12 21 05 4 23 PM 7 Gstekeeper 1 Last known 802 1p 10 180 20 228 12 21 05 419 PM 12 21 05 4 20PM Last known 802 10 1018020227 12 2 05 4 23 PM 12 21 05 4 23 PM Acoustic echo cancellation 10 180 20 224 122105 4 22 12 21 05 4 22 PM Last known DSCP 3 10 180 20 224 12121105 4 22 PM 12 21 05 4 22 PM Echo tall length t Frame size 10 180 20 223 12 21105 4 22 12 21 05 4 22 PM
50. 0 30 40 000 Received Octets Session Volume Displaying data from Jan 4 2006 2 58 39 PM to Jan 5 2006 3 59 19 PM Search for data from Jan 4 2006 2 58 39 to Jan 5 2006 3 59 19 PM Apply Update Now Help Detailed Reports for Endpoints Detailed Reports show how the QoS values change during the call and when these changes occurred This information is displayed on a line graph for each QoS parameter The X axis shows the time range and the Y axis shows the value of the QoS parameter Each point on the line graph represents the maximum value since the last point displayed Detailed Reports provide a tool tip that enables you to point your mouse at the data on the line graph to see the exact data measured You can also alter the date range to show more or less detail You interpret the Detailed Report by noting where the sampled points for each QoS value appear on the line graph and when this may have occurred The default upper values on the Y axis indicate unacceptable limits Select Edit gt Report Properties to change the lower and upper limits of each QoS value To view a Detailed Report for an endpoint click the Detailed Report tab located at the top of the report dialog box 38 Avaya VoIP Monitoring Manager Reference Summary Media Gateway Link Report Displays the following aggregate information of all the VoIP sessions for the selected media gat
51. 0 ms ei Round Trip Time Greater than or equal to 200 ms Packet Loss Greater than or equal to 5 View Results List The Results List displays the results of your search You can toggle the display of the Results List Hiding the Results List creates more space so that it is easier to see the reports You toggle the display of the Results List either by clicking on this icon on the Tool Bar or selecting deselecting the checkbox in the View menu Export Result List You can export the data in the results list to a comma separated value csv file The exported data contains records for every endpoint and every session that is displayed in VoIP Monitoring Manager Opening or closing session folders to show or hide the endpoints does not affect the data that is exported You can open this file in most database and spreadsheet programs such as Microsoft Excel Exporting the data to a spreadsheet enables you to manipulate the data so you can create your own reports Click this link to see an example Adobe Acrobat 5 or later required the page has been split into three because of its width You can use the sorting counting and calculation features of Microsoft Excel to create your own reports from this raw data The data exported is divided into 3 tables e Session Table e Time varying Data Table e Trace Route Table To Export Data from the Result List 1 Perform one of the following steps e From the File menu
52. 1004 2004 12 12 05 14 52 12 12 05 15 50 9 9172 16 1 86 1006 1 92 168 1 86 2006 12 12 05 10 48 12 12 05 12 09 192 168 1 96 2006 12 1 2 05 12 51 12 1 2 05 13 06 192 168 1 96 2006 12 12 05 13 07 42 12 05 13 18 134 32 168 1 86 2006 12 1 2 05 14 53 12 1 2 05 15 50 9 18172 16 1 87 1007 8192 168 1 87 2007 12 1 2 05 14 53 12 1 2 05 15 50 Q 29192 168 1 36 591 72 16 1 36 29192 168 1 41 2917216142 12 1 2 05 16 49 12712106 19 04 12 1 2 05 16 49 42 12 05 19 04 6 3132 168 1 82 2002 9 53192 168 1 83 2003 T 9172 16 1 83 19192 168 1 84 1003 2004 12 12 05 14 52 12 12 05 15 52 172 16 1 84 9 19192 168 1 86 1004 2006 12 12 05 14 52 12 12 05 16 50 172 16 1 86 84 72 16 1 86 1006 1006 12 1 2 05 10 48 12 1 2 05 12 51 12 1 2 05 12 09 12 1 2 05 13 06 8172 16 1 86 1006 12 12 05 13 07 12 1 2 05 13 18 9172 16 1 86 1006 12 12 05 14 53 12 12 05 15 50 6 3132 168 1 87 2007 Export Report 15 Avaya VoIP Monitoring Manager Reference The Endpoints pane may contain the following icons Gateway IP Phone SF Avaya IP Softphone SIP Phone dentification information is unavailable for this endpoint Connection Status When you start the VoIP Monitoring Manager Client it attempts to connect to the
53. 13 Avaya VoIP Monitoring Manager Reference For each object the System pane displays the following information if available e Name if you configured friendly names for gateways e address The following image shows a sample System pane System Giladdress _ 102929 e 1352766 5 91 35 27 66 55 Q 2013527 67 143 2013527 66 55 6 291352767 148 6 220135 27 67 170 e 12535922 OE1 35 27 67 148 1 35 27 67 170 2013535927 22135 148 166 1 135 35 926 unknown N 8135 3530 16 The System pane may contain the following icons Gatekeeper unknown Gatekeeper Gateway From the System pane you can select a gateway and click the Report button to view an aggregated report of all the VoIP sessions over the selected link Endpoints Pane The Endpoints pane displays e list of active endpoints e the list of endpoints that are the result of a Search you performed From the Endpoints pane you can click the Toggle Aliases check box to view hide the friendly names for gateways 14 Avaya VoIP Monitoring Manager Reference The following image shows a sample Endpoints pane Q 29172 16 1 36 amp 3192 158 1 36 12 12 05 16 49 12 12 05 19 04 2917216 1 42 227192 168 1 41 18172 16 1 82 1002 12 1 2 05 16 49 12 1 2 05 19 04 9192 168 1 82 6 18172 16 1 83 2002 1003 12 12 05 14 53 12 12 05 15 52 18172 16 1 84 2192 168 1 84
54. 2 SNMP Service 74 VoIP Monitoring Manager Client 13 VoIP Monitoring Manager Server 61 Windows SNMP Agent 71 Window Menu Arrange ICONS 49 Arrange the Reports on the Screen 49 106 Cascade 50 Close All 44 Close Report 44 Maximize 49 Minimize the Reports 50 Tile 50 Tile 49 Window Menu eem 49 Windows SNMP Agent Check for a Valid Community ID 8 Check Windows SNMP Agent is Installed and Running KG E 7 Components of VoIP Monitoring Manager treet sitet etes ut ak 9 Could Not Communicate with the SNMP Agent iiid s 74 Set RTOP Port 73 SNMP Service 74 VoIP Monitoring Manager Server 61 68 72 Windows SNMP Agent is Not Running 74 Windows SNMP Agent 71 Windows SNMP Agent Connection Error 71 Windows SNMP Agent is Not Running 74 X X axis About Detailed Reports 32 K A epe Ll dedere ect eu lene 48 Y
55. 2 21 05 4 22 PM 4010 180 20 224 12 21 05 4 22 PM 12 21 05 4 22 10 180 20 223 12 21 05 4 22 12 21 05 4 22 PM 1017452213 40125 1017452178 40108 Jitter ms Round Trip Time ms Loss 1017452175 40113 6 10 174 52 168 40081 See T 1017452123 40064 Displaying data from Dec 21 2005 4 19 53 PM to Dec 22 2005 4 37 08 PM 10 174 52 121 40066 1017452117 40077 Search for data from Dec 21 2005 4 24 11 PM Mi to Dec 24 2005 4 24 47 PM x Apply 10 174 52 116 40075 1017452108 40055 1017452106 40043 Export Updatenow Help _ 1010 174 57105 annar Export Report seee Connected to server localhost 127 0 0 1 License State Licensed Min 1 Avg 3 0 13 0 Min 0 Avg 0 Max 0 Min 70 Avg 73 Max 79 Min 0 Avg 0 Max 0 31 Avaya VoIP Monitoring Manager Reference The following is a sample Summary Report for a Media Gateway Link iy Avaya VoIP Monitoring Manager Client 10 2 0 12 to 10 2 0 199 File EX View Window Help NGENE 5 2 as Summary S Address BI 10 2 0 199 P inr 09 10 2 0 199 7310 20 12 10 2 0 199 We 80 m 00 904020199 We 4 20 amp 310 2 0 12 2 40 Jitter Buffer Overruns 4 tm 00 2 20 0 40 Max Jitter 0 12 0 TIL 100000 AN Received Octets Session Volume Max Sequence Fall
56. 62 What is this About Detailed Reports 32 About Summary Reports 31 ACCOSSIEITOL maag aa gara gega we aga eus 67 Detailed Session Report 38 Gateway 48 General Server 72 Host Name Server dialog 11 105 Avaya VoIP Monitoring Manager Reference reir A ries 81 Real Time Transport Control Protocol neses a edes 75 Results List ee ie 17 RMI Registry 73 Round Trip Time RTT 57 RSVP STATUS eiii ertet ee etd 81 Server Version 70 SNMP Service 74 Summary Session Report 35 VoIP Monitoring Manager Client 13 VoIP Monitoring Manager Server 61 68 72 Windows SNMP Agent 71 KON SAE a kang TE 48 NEARS cider dde 48 WAYA LAS nega Ed 32 What is Gateway sese 48 General Server 72 JIS iiti e ot tA lene teh GAN 81 Real Time Transport Control Protocol aic decederet 75 RMI Registry 73 Round Trip Time RTT 57 RSVP Status 2 uen eddie 81 RTOP MONITO seurastaan ptt
57. 74 60 221 10 180 20 108 10 174 55 110 6 310 174 54 235 10 174 53 45 45334 43274 47122 47075 40164 12 21 05 4 19 12 21 05 4 19 PM No Data Jitter Buffer Overruns 100000 500 000 Received Octets 0 No Data Jitter Buffer Underruns Number Sequence Falls Session Volume Max Sequence Jump 4 30 40 sg 2 0 1 0 20 0 No Data 0 Jitter Buffer Delay 5 7 8 9 6 3 2 0 1 0 No Data 10 Max Sequence Fall Displaying data from Dec 21 2005 4 19 53 PM to Dec 22 2005 4 30 51 PM Export Report Search for data from Dec 21 2005 4 19 53 PM Mi to Dec 22 2005 4 30 52 Pm Apply Export Updatenow Connected to server localhost 127 0 0 1 License State Licensed System Pane The System pane is populated based on the media gateways that have reported to the VMM server in the last hour or specified time period Data for the System pane is only obtained over the last hour because this uses an expensive query if the database is large If your system has a small database you may want to increase this look back time To increase the look back time you must change the value of the SystemViewSearchinterval attribute in the VoIPMonMgrClient ini file The VolPMonMgrClient ini file is located in the VMM installation directory Note that the value of the SystemViewSearchilnterval attribute is in hours
58. AN evil 71 Check SNMP Installation essent nnns nnns innen nnns 71 Could Not Resolve Host Name sssssssssssssseseeeenee eerte nennen nnn sentiens 71 Excessive Packet Loss ehe a ederet tele ed diee 71 General Server a s aa race Ene de e Rid ee nea abes ee x Eco za 72 Invalid Ful GP Ports eo ga educ c best 72 Ports used by Server ze eap dac Ai beri 72 Problems Binding to Port 162 e tea iter e e e eden 72 RMI Registry ETO cet e eie eet Eher ae EN ie ie ante co ER EAR 73 Set RTCP Pott ErfOE Bani Dae a ed 73 Server Cannot Connect to SNMP ceeeececeeeeeeeeeeeeeeeeeeeeeseaeeeeaaeeeeaaeeeeeeeseaeeesaaeeeeaeeseneeeeaas 73 SNMP Service EMON isnat ed ert fades pale pe bro dece pe Per potete eeepc le 74 vi Avaya VoIP Monitoring Manager Reference Unable to establish database connection sseese ese eren eee eee 74 Windows SNMP Agent is Not Running 74 Reference Information 75 Characteristics of ak aaa eE 75 Database Schema od d cen sect des ai ed a d dec da cues duane 75 Entity Relationship Diagram iin pte ent Sheers a A AN gh ering 80 Handling B iC ae 81 Interpreting RSVP Status soenan anana nana oa n
59. AVAYA Avaya VoIP Monitoring Manager Reference 14 300614 Issue 2 February 2006 Table Of Contents About VoIP Monitoring Manager assesses a SANG nana kin 1 Search for Endpoihts tee Ee ted See eh ue Ee beg 1 MIGW RE DONS seio tte teeth t eee te tex date rete A 1 Export Repons oaeiae n eiaa 1 Generate Automatic Alarms sessssssssssssees ener nennen nnne tenens nnne nnne nene 1 About VoIP Monitoring Manager Client eene nennen 2 About VoIP Monitoring Manager Web 2 About VoIP Monitoring Manager Server sse eene nennen nnns 2 Components of VoIP Monitoring Manager sasa sese eaaa anaa aaa aaa aaa anana an anan 2 About EICenses scie heb ee e eed defe n o edu ig ak NGT A 3 Help obo baha aa i Ee SS A EI 4 Whats this help 325 e tete qb eter qe d e ete aaa tene 4 Gontext sensitive vided Petr doo aee Peu o Puede dex e d a aan 4 About menu suse aec tet ates tete tecum ees c did a AKA Nah 4 Send US feedbackl z uude rrt iru ec ose ER ee Ep RE CM ata aa 4 Suppott Detalls nitro tim re v Hte isi tate pra dieses debtor peg ett 4 Installation Checklist a uii aa aa ae ea tere eek i ape cy DE rape v ee de aed 5 Installation Checklist ji sasi ar 1 Cr oe ee idee ede asc ie cete ae dp a Voce Sele eet 5 Configure IP
60. Avaya VoIP Monitoring Manager Reference Export Data Client Export Result List You can export the data in the results list to a comma separated value csv file The exported data contains records for every endpoint and every session that is displayed in VoIP Monitoring Manager Opening or closing session folders to show or hide the endpoints does not affect the data that is exported You can open this file in most database and spreadsheet programs such as Microsoft Excel Exporting the data to a spreadsheet enables you to manipulate the data so you can create your own reports Click this link to see an example Adobe Acrobat 5 or later required the page has been split into three because of its width You can use the sorting counting and calculation features of Microsoft Excel to create your own reports from this raw data The data exported is divided into 3 tables e Session Table e Time varying Data Table e Trace Route Table To Export Data from the Result List 1 Perform one of the following steps e From the File menu select Export Result List e Click the Export button located at the bottom of the Result List Tip If you want to limit the data that is exported narrow down your search so that less data displays in the Result List In the Save as dialog box navigate to a folder In the File name box type a name for the file Click Save as The file saves with the CSV extension RON From Microsoft Ex
61. Displaying data from Jan 4 2006 p 58 39 PM to Jan 5 2006 3 59 19 OPM Search for datafrom Jan 4 2006 2 58 39 PM to Jan 5 2006 3 59 19 PM Apply Update Now Help About Detailed Reports A Detailed Report shows how the QoS values change during the call and when this occurred This information is displayed on a line graph for each QoS parameter The X axis shows the time range and the Y axis shows the value for each of the QoS parameters The upper values on the Y axis indicate unacceptable limits Each point on the line graph represents the maximum value since the last point displayed 32 Avaya VoIP Monitoring Manager Reference Detailed Report Features e A tool tip enables you to point your mouse at the data on the line graph to see the exact data measured e Show more or less detail by altering the date range These dates can be altered to narrow or lengthen the date range This causes the data to show respectively more or less detail in the report e To zoom in on a specific area of a graph press and hold the SHIFT key and drag the mouse on the graph To reset the view of a graph right click on the graph and select Reset View from the menu To reset the view of all the graphs select Reset View from the View menu e To pan the data points in a graph press and hold the ALT key and drag the mouse on the graph The following is an example of a Detailed Re
62. E SOEUR EB ERR 57 Aboutthe Database imi dedita dial 57 Data Storage Limits and Management sse nennen nnne treten 57 Storage Options Dee e tue aede eva ad dee va Dae deu et 58 License Server Administration Dialog BOx sese 58 About Dialog 5 eo rri EUER P egi giai 59 Getting Started with VoIP Monitoring Manager Server ssssssssssseeeee 60 Starting VoIP Monitoring Manager Client ssssssesssseseeeneneenneen enne 60 Starting VoIP Monitoring Manager Web Client 60 Monitoring Server Status aa aan pa na aaa Na a a Aa Kg E andaian aaia adie Aa BA Na nnns 61 Connect to RTOP MonhltOf kana ies ta b pro eder eben ak ia ah 62 Ghanging the Ri CP Elsten POrt er c co itte eec t E eoa baga d c aa aat 62 Connecting to the License 62 Generating Traps amp Alarms Server nennen nnns 63 Generating Traps and 63 Recommended Trap Settingszs 41 BANGKA tnter ennt intentis 63 Avaya VoIP Monitoring Manager Reference ecc 64 System i ud atio at eet etd tsi Lets 65 Terminal Traps eee Ren E eee Me pole Eee oe MNase is 66 o ee Oe CD EOD GER OR eo rate 67 Troubleshooting aie i
63. IP Monitoring Manager Server Properties ika kak gag dak aaa PANA AKAN AGA ANANA 53 Windows SNMP Agent 71 Windows SNMP Agent Connection Error P 71 Windows SNMP Agent is Not Running 74 SNMP Agent sssssseesee 71 SNMP Connection Error Check for a Valid Community ID 8 Error 67 Windows SNMP Agent 71 Windows SNMP Agent is Not Running 74 SNMP Connection Error 71 SNMP Service Error Windows SNMP Agent 71 Windows SNMP Agent is Not Running 74 SNMP Service 74 Some Fields Are Blank in the Exported Data 70 Starting VoIP Monitoring Manager Components of VoIP Monitoring Manager T PAP EB 2 How to Use VoIP Monitoring Manager Gligriti ea erroe 20 Installing VoIP Monitoring Manager Server aah 5 Starting VoIP Monitoring Manager Web GlienU iic drca Eee 20 60 Windows SNMP Agent 71 Starting VoIP Monitoring Manager 20 Starting VoIP Monitoring Manager 60 Starting VoIP Monitoring Manager Web Client Connect to New Server 23 102 S 44 How to Use VoIP Monitoring Manager rin 20 VoIP Monitoring Manager Server 61 68 72 Starting VoIP Monitoring
64. Junpl nst ances int The number of sequence j unp inst ances metric Lar gest SequenceFal tinyint The Largest Sequence Fall metric SequenceFal 1 nst ances int The number of sequence fall instances metric TTL ti nyi nt The Ti me To Live metric Maxi mumi tt er int The Maxi mm Jitter metric Ji t t er Buf f er Overrun tinyint The number of jitter buffer over runs metric Ji t t er Buf f er Under run tinyint The number of jitter buffer under runs metric Ji tt er Buf f er Del ay smal lint The Jitter Buffer Delay metric Create the QOS table indexes CREATE CLUSTERED NDEX Parti ci pant D CN QOS Participant D Ti meOf set GO Drop the TraceRoute table if it already exists IF EXI STS SELECT FROM ect s WHERE NAM LI KE TraceRout e DROP TABLE Tr aceRout e Go Create the TraceRoute table CREATE TABLE Tr aceRout e 77 Avaya VoIP Monitoring Manager Reference Parti pant D uni quei dentifier not null The participant 10 for which the QOS samples are recorded Ti f set int not null Ti me offset of the trace route fromthe sessi on start Hopl ndex ti nyi nt Hop count index HopAddr ess ti nyi nt P Address for the network hop Octect 1 HopAddr ess2 ti nyi nt P Address for the network hop Octect 2 HopAddr ess3 ti nyi nt P Address for the network hop Octect 3
65. M Client If you only have the VMM Server installed you can also start the VMM Client as a Web Client To start VoIP Monitoring Manager Client From the PC where the VoIP Monitoring Manager Client software is installed select Start gt Programs gt Avaya gt VoIP Monitoring Manager gt Client The Avaya VoIP Monitoring Manager Client window appears Now you can search for endpoints and then view the QoS data in a report format How to Use VoIP Monitoring Manager Client To use the VoIP Monitoring Manager you must start the VoIP Monitoring Manager Server before you start the Client Then you can begin to search for endpoints view reports and begin your analysis Using VoIP Monitoring Manager Client you can e Runa Search e View a Report e Interpret the Values Using Summary Reports e Interpret the Values Using Detailed Reports If you want to become familiar with the application s tools and menus see VoIP Monitoring Manager Client Starting VoIP Monitoring Manager Web Client The Avaya VoIP Monitoring Manager Client can run as a Web application in a browser This is useful if you only have the server installed To run the Avaya VoIP Monitoring Manager Client as a Web application the following requirements must be met e The PC on which the Avaya VoIP Monitoring Manager Server software is installed must be running a Web server The Apache Web server is automatically installed on the server when the Avaya VoIP Monitoring Manager Ser
66. MP Read Community ID The read ID is necessary for obtaining information from the agent for example client queries and existing configuration settings The read ID must match the ID defined in the Windows SNMP Service Properties dialog box SNMP Write Community ID The write ID is necessary for sending information to the agent The write ID must match the ID defined in the Windows SNMP Service Properties dialog box 82 Avaya VoIP Monitoring Manager Reference TTL Considerations For a number of reasons packets may not get delivered to their destination in a reasonable length of time For example a combination of incorrect routing tables could cause a packet to loop endlessly A solution is to discard the packet after the packet has been forwarded a certain number of times and send a message to the originator who decides whether to resend the packet The initial TTL value is set usually by a system default in a field of the IP packet header with a value in the range 0 to 255 The original idea of TTL was that it would specify a certain time span in seconds that when exhausted would cause the packet to be discarded Since each router is required to subtract at least one count from the TTL field the count usually indicates the number of router hops the packet has remaining before it must be discarded Each router that receives a packet subtracts one from the count in the TTL field When the count reaches zero the router detecting it
67. Manager Web eet e E TAA 20 Starting VoIP Monitoring Manager Web e T ee TETTE 60 Status Bar Connection 16 View Status 28 Saltus ERR 16 SIOrage i yee ee 57 Summary Media Gateway Link report 39 Summary Report Interpreting the Values Using Summary Reports su 47 Summary 31 Summary Session Report About Summary Reports 31 Difference Between Endpoint and Session Reports ict ar res 35 How Sessions Display in a Report 50 Interpreting the Values Using Summary Repon E oee 47 Summary Session Report 35 SUN 2 35 11 eden ideas 20 60 67 Support Details 4 Switch Administration Forms Configure IP Network Region form 6 System Alarms Call Alarms sa saa anga ai anapa wa ng Pa 64 Configure SNMP Service For Sending nico 9 Generating Traps amp Alarms 63 Terminal Alarms 66 System Alarms anaa anan anan anan anane 65 System 13 System Requirement Port 1099 7 System View 28 system parameters ip options form Configure IP Network Region form 6 T Terminal Alarms Gall Al
68. NMP PAGENE cara kanga ia an de cer depre uer 71 Server Error 71 Server 53 Server Unavailable Error 67 How to Start VoIP Monitoring Manager 20 60 VoIP Monitoring Manager Server 61 68 72 Server Unavailable 69 Server Version Error Change 23 Error 67 Host Name Server dialog 11 VoIP Monitoring Manager Server 61 68 72 Server Version 70 Session Difference Beiween Endpoint and Session Reports iiio eve 35 How Sessions Display in a Report 50 Results 18 ettet 17 SeSSIOT eee ep ton ee a 35 Set RTCP Port Error Windows SNMP Agent 71 Set RTOP Port 73 Nia EE D 57 SNMP Agent Check for a Valid Community ID 8 Components of VoIP Monitoring Manager PEE ERR UE 2 101 Avaya VoIP Monitoring Manager Reference Configure SNMP Service For Sending TADS teet ine a 9 Could Not Communicate with the Windows SNMP Agent 74 Set RTOP Port 73 SNMP Service 74 Vo
69. Report Properties dialog box e Log to the Windows event log or files e Configure aliases for gateways on the client system Monitoring Server Status When you start the VoIP Monitoring Manager Server you will see the Server status bar and Windows SNMP Agent status bar When the Server is running you will see the Server Status bar completely filled in When the Windows SNMP Agent is connected you will also see the SNMP Agent Status bar completely filled in From the VoIP Monitoring Manager Server you can e Connect to RTCP Monitor e Edit VoIP Monitoring Manager Options e Generate Traps e Configure friendly names for gateways i Avaya VoIP Monitoring Manager Server a Server Status SNMP Agent Status Connected Saving All Calls Off 61 Avaya VoIP Monitoring Manager Reference Connect to RTCP Monitor The Connect to RTCP Monitor enables you to re establish the SNMP connection to the RTCP Monitor When the VMM Server starts it automatically attempts to establish a connection with the RTCP monitor If the SNMP connection is lost at any time select the Connect to RTCP Monitor option to try to manually re establish the connection Changing the RTCP Listen Port The RTCP Listen Port is the configurable port that is used to collect data from the Avaya endpoints The number must be from 1 through 65535 The default port is 5005 Changing the RTCP port will result in a warning that the RTCP port must match the por
70. Reservation Success This state shows that the receiver s receiving RTP channel is protected by an installed RSVP reservation Ideally this reservation will need to be successfully refreshed until the RTP session ends Various The RSVP status for a single endpoint in a session has changed between significant states such as Failed and Success 81 Avaya VoIP Monitoring Manager Reference Interpreting Terminal Names The canonical name or CNAME is the unique identifier for each participant within one RTP session or set of related RTP sessions The format is user host or host if a user name is not available as on single user systems For both formats host is either the fully qualified domain name or IP address of the host from which the real time data originates For Avaya VoIP systems CNAMEs are of the format IP Telephone ext lt extension gt lt IP address gt IP Softphone ext lt extension gt lt IP address gt Gateway Board gwp lt IP address gt Gateway Box gwt lt IP address gt SNMP Community ID An authentication ID allowing read and or write access to SNMP information This is set as part of the VMM Server configuration A single field is used to set both the SNMP Read Community ID and the SNMP Write Community ID A community ID with both read and write privileges must be available to VoIP Monitoring Manager via the SNMP dialog box When creating the community ID ensure that it has both read AND write privileges SN
71. Run a 21 23 Search 16 24 Search for a Specific Network Address 25 Search for a Specific Phone Number 26 Search Using Quality of Service QoS Values eA 27 Advanced Search 24 Alarms Call Alarms 64 Generating Traps amp Alarms 63 System 65 Terminal Alarms 66 AAS OS ox ieri od tuni 28 Alter Altering Date Range of Reports 46 Arrange the Reports on the Screen 49 Connect to a New Server 23 Copy to 44 Host Name Server dialog 11 Search 16 24 cp 46 Altering Date Range of Reports 46 Applet Components of VoIP Monitoring Manager Connect to New 23 44 Applet ito aka aapa ganda a Sang nite RR 20 Applet bep eene 60 Arrange ICONS resos 49 Arrange the Reports on the Screen Cascade 50 Close All 44 Close Report 44 Maximize 49 Minimize the Reports
72. Search for data from 21 2005 4 24 11PM to Dec 21 2005 4 24 47PM Apply 81017452115 40075 1017452108 40055 e 81017462106 40043 Export updatenow Hep el 1452 lannaz Export Report 7 Avg 69 Max 74 Min 0 Avg 0 Max 0 2 0 Connected to server localhost 127 0 0 1 License State Licensed 36 Avaya VoIP Monitoring Manager Reference Summary Reports for Media Gateways For media gateways the a Summary Report displays the following aggregate information for all of the VoIP sessions for the selected media gateway e Jitter e RIT e Loss e Jitter Buffer Overruns e Jitter Buffer Underruns e Jitter Buffer Delay e Jitter e Number Sequence Jumps e Max Sequence Jump e TTL e Number Sequence Falls e Max Sequence Fall e Received Octets e Session Volume A Summary Report is available for each media gateway The following is an example of a Summary Report for a media gateway 37 Avaya VoIP Monitoring Manager Reference iy Avaya VoIP Monitoring Manager Client 10 2 0 12 to 10 2 0 199 File Edit View Window Help o 2 Z Address Label 10 10209 10 2012 10 2 0 199 9 10 2 0 199 29102012 Number Sequence Jumps 30 40 50 Number Sequence Falls Max Sequence Fall 10000
73. _ a 1018020232 1221 05 4 24 12 2105 4 24 PM 0 0 g 10 180 20 232 12121105 4 24 12 21 05 4 24 PM 10 180 20 232 12 2105 4 22 12 21 05 4 23 PM 10 180 20 232 12 2105 4 22 12121105 4 22 PM 891048020232 112121106 4 21 PM 12 21 05 4 21 PM Min Avg 3 0 Max 13 0 10 180 20 231 12 21 05 4 22 PM 12 21 05 4 22 PM il j 2521 05 8 2 PME T2I2005 8 21 M Jitter ms Round Trip Time ms Loss 12 2 05 4 21 PM 12 21 05 4 21 PM 8 1 180 20 230 1221 05 4 21 PM 12 21 05 4 21 PM Min Avg 13 310 180 2028 12 21 08 4 24 PM 12 21 05 4 24 PM d 10 180 20 228 12 21 05 4 24 12 21 05 4 24 PM e AUS 2210180 20 229 112121105 4 23 PM 12 21 05 4 23 PM 4910 180 20 228 12121105 4 24 PM 12 21 05 4 24 PM 9 ioo 200 ___ 9910180202281 Jiwawos 429 PM 3 10 180 20 228 12 21 05 4 23 PM 40 a 10 180 20 228 12 21 05 419 PM 12 21 05 4 20 PM 991018020227 12 21 05 4 23 12 21 05 4 23 PM 29101180 20224 12 21 08 4 22 PM 12 21 05 4 22 PM 10180 20 224 12121105 4 22 PM 12 21 05 4 22PM 4Pi018020223 12 2105422 12 21 05 4 22 PM 1810 174 52213 140125 1017452178 40108 mm Jitter ms Round Trip Time ms Loss Sn BEEN a om 8 1017462123 140064 Displaying data from Dec 21 2005 4 19 53 PM to Dec 22 2005 4 37 08 PM 310 174 562 121 40066 e 91017452117 40077
74. a to eat eda et etd e si etes 16 Results LISUS kuasa aaa aaa ena AANE TAA eee Las pore e dedere HER a Ure pre tao Hex 17 TOON BAE RE 19 Searchi d oar tiated d east ad re a Far Peirus de EH Tag E oat 19 Getting Started Guide Client emirai annara ae aaa i aaa GA EN SEN sinere 20 Starting VoIP Monitoring Manager Client enne 20 How to Use VoIP Monitoring Manager Client ssseeeeeen nenne 20 Starting VoIP Monitoring Manager Web Client 20 Ine Es ro RETI M ei 21 View a Reports de etate eia tem etai d e etat etes 22 Howton iu o ia ee Hid d ee qutt d E re aa ege 23 Connect to New Server cecccecececeeeeeeeeneeceeeeeeeaeceenaeeaeeecaaeeeeaaesgneeseaeeseaaeseeaeesneeeesaesseaaeeseneetaas 23 R n a Searcli ie ls Aid ttd odi e oM is 23 Search Dialog BOX2 nite mhi etn thea uta ide er deci t Meg 24 Advanced Search na aiid e ae EL 24 Search for a Specific Network Address cccccccececeeeeceeeeeeeaeeeeeeeeeaeeesaaeeeeneeseeeeesaeeseaaeeseneeseas 25 Search for a Specific Phone 2 26 Search for a Specific SIP Username esses enne 26 Search Using Quality of Service QoS Values sees 27 View Results List te o ev em e b EL eer etui e res 27 Export Resultibist x5 re Ee De Oe M EO DRE 27 Creating
75. abase You can run reports against this data or export it for use in other programs such as spreadsheets Depending on the number of monitored terminals and the trap settings the repository of data can become substantial VoIP Monitoring Manager is supplied by default with an MSDE database which has a maximum size of 2 GB per database You can migrate to an SQL Server 2000 database or an SQL Server 2005 database If you are using an MSDE database the historical data is stored for 30 days in the database After 30 days the data will be deleted If you are using an SQL Server 2000 database or an SQL Server 2005 database the historical data is stored for 100 days in the database After 100 days the data will be deleted If you need access to historical data you must either backup the database or export reports that include the required data Data Storage Limits and Management If you are using an MSDE database the historical data is stored for 30 days in the database After 30 days the data will be deleted If you are using an SQL Server 2000 database or an SQL Server 2005 database the historical data is stored for 100 days in the database After 100 days the data will be deleted 57 Avaya VoIP Monitoring Manager Reference Storage Options Store data for all calls Records information for all calls identified by Avaya VoIP Monitoring Manager Only store data for calls that generate traps or warnings Records information only
76. ager Server installation again The VoIP Monitoring Manager Server cannot function correctly until this is fixed Server exiting Unable to establish database connection This message is displayed when you make an unsuccessful attempt to connect VoIP Monitoring Manager server to a database Any of the following conditions can cause this error to be displayed e The database server name is incorrect or the IP address is incorrect or is not accessible on your network e The ID is incorrect for the database e The password is not correct The full message is Unable to establish database connection s using specified credentials Please check the database server name user name and password Windows SNMP Agent is Not Running If you receive this error message you will need to check that the SNMP Service is installed and running Windows SNMP Agent is Not Running 74 Avaya VoIP Monitoring Manager Reference Reference Information Characteristics of RTCP Error data is derived from RTCP as follows e RTCP provides support for real time conferencing for large groups within an Internet including source identification and support for media gateways like audio and video bridges and multicast to unicast translators e RTCP provides information about Round Trip Time Jitter Packet Loss and other data useful for analyzing voice quality e Endpoints transmitting real time data send an RTP stream which carries the actual data
77. ailed Reports About Detailed Reports 32 Interpreting the Values Using Detailed pista ms 47 Interpreting the Values Using Summary Reports About Summary Reports 31 Interpreting the Values Using Summary 47 Invalid Bounds 68 Invalid Date Range Error 67 Search 16 24 Invalid Date 68 Invalid RTCP Port Error 67 Invalid RTOP 72 Invalid Search Parameter Advanced 24 Invalid Search Parameter 68 Avaya VoIP Monitoring Manager Reference IP Address Results Sana mc ete 17 Search 16 24 Search for a Specific IP Address 25 IP Address ndis 25 IP addresses 28 ip hetwork region form 6 J Java Policy 67 Jitter Round Trip Time RTT 57 GIS Festi ire eee 81 L license 5 2 62 licenses esses 3 30 59 62 67 DIMI itr eere eet 57 M Maximize Reports
78. an 8 bit unsigned integer L Largest Sequence Fall The Largest Sequence Fall metric represents the number of packets that are received later than expected that is after a higher numbered packet was received For example if five packets arrive in the order 1 2 5 3 4 the largest sequence fall is 2 generally indicating that 2 packets arrived later than expected Note A value of OxFF implies that there were too many packets out of order to be able to calculate the correct value Largest Sequence Jump The Largest Sequence Jump metric represents the maximum number of consecutive packets lost in the last RTCP reporting interval It is based on sequence numbers assigned to packets as they are created For example when the following packet sequence numbers 1 2 3 8 are received the largest Sequence Jump is 4 Note A value of OxFF implies that there were too many packets lost to be able to calculate the correct value LargestSeqFall Refer to Largest Sequence Fall LargestSeqJump Refer to Largest Sequence Jump 86 Avaya VoIP Monitoring Manager Reference Maximum Jitter The Maximum Jitter metric represents the maximum value of jitter seen in the RTCP reporting interval This metric would be useful to identify transient spikes of jitter in a session This metric is 32 bit unsigned integer The unit is defined by the profile of the RTP session Media Encryption The Media Encryption metric indicates whether media encryption is enab
79. ana na nana nana nana nsns intrent 81 Interpreting Terminal Names essen 82 SNMP Community 0 aa Na ag a aa nennen nennen Sa 82 TTL GonsiderationS ara E mette Cou aem tei tds 83 GlOSSaty i Ae qu e ER dte ec redegi e e EIS 84 4 nie I ccn ken etica 91 vii Avaya VoIP Monitoring Manager Reference viii About VoIP Monitoring Manager Avaya VoIP Monitoring Manager is a Voice over IP VoIP Quality of Service QoS monitoring tool It enables you to monitor and review the quality of a call on an Avaya VoIP network Avaya VoIP Monitoring Manager allows you to view the QoS data such as Jitter Round Trip Time RTT and Packet Loss experienced at the endpoints and during a session The QoS data displays in real time or for previously active endpoints With this information you can begin to troubleshoot and isolate problems If you are new to using the VoIP Monitoring Manager the following information explains what you can do with this tool Search for Endpoints You can search endpoints active from a specified time in the past or within a date range The Advanced Search options enable you to narrow your search to match phone numbers SIP user names network addresses or QoS level View Reports Once you have completed your search you can select one or more endpoints in a session and view the associated reports The r
80. anager is installed are a useful starting point These settings are based on an environment with high quality telecommunications facilities For example it is reasonable to expect RTT of less than 300 Severity Jitter loss MAJ 60 0 0 MAJ 0 poo 0 MAJ 0 0 50 WRN 45 0 0 WRN 0 o 4 0 System warning interval 100 warnings 24 hours Terminal warning interval 50 warnings 24 hours A dialog box with the recommended major alarm settings is shown in Call Traps A dialog box with the recommended warning alarm settings is shown in System Traps 63 Avaya VoIP Monitoring Manager Reference Call Traps A Call Trap also referred to as a Call Alarm is where a trap has been triggered because a customer s call session has reached one of the pre defined QoS parameter s thresholds At the end of a call the RTCP Monitor checks its trap configurations and generates an alarm to a pre configured Trap Manager The conditions for the trap are defined in the Trap Threshold Settings dialog box The system alarm can be based on any combination of jitter delay RTT or packet loss Example This example shows values entered into the Trap Threshold Settings dialog box These values would result in a trap being sent at the end of the call if at any time during the call one of the following conditions exist e jitter 2 60 e delay gt 500 e loss gt 50 If the conditions in any one line
81. anced Search 24 Search 16 24 Altering Date Range of Reports 10 VoIP Monitoring Manager Server 61 68 Arrange the Reports on the Screen 49 72 Configure IP Network Region form 6 Dialog 53 Configure SNMP Service For Sending Difference Between Endpoint and Session 9 Reports Connect to New 23 How Sessions Display in a Report 50 Edit Report Properties 45 Difference Between Endpoint and Session Generating Traps amp Alarms 63 aka ea Edi nece d conte 46 Display Edit Menu Client Dala Mange of ROBO eden 46 Edit Report Properties 45 Amange the REPONS ONNE Screen iui s Search 19 Connection 16 Update All Reports 45 DS LIYANG SANAL Edit Menu Client 45 Blow messions Displaying Report adie 20 Edit Report Properties 45 A E cct cete vices eee teenth fies 81 Endpoint List All Active Endpoints 28 About Detailed 5 32 Minimize the Reports 50 About Summary 31 DIS playing on a HERON
82. are reached then the following lines are not read This is done to ensure that the number of traps sent for a given call is not greater than one Click the tabs and columns in the image for more information Trap Threshold Settings Call Traps m and Terminal Traps Send a trap if the following values are exceeded Jitter ms Loss 36 60 0 0 0 0 0 0 500 Cancel Amy He Done 64 Avaya VoIP Monitoring Manager Reference System Traps A system trap also called a system alarm is where a trap alarm has been triggered because the number of warnings has exceeded the defined threshold The trap is defined in the Trap Threshold Settings dialog box A trap can be defined for the total number of warnings detected on the system or the total number of warnings detected on an individual terminal Each trap has a specified interval during which the number of warnings must be accumulated The RTCP Monitor periodically checks to see if the defined interval has expired It counts the number of warnings recorded during this interval If it has reached the defined threshold a system alarm is generated To generate an alarm as soon as the thresholds are reached use an interval of zero 0 The system alarm can be based on any combination of jitter delay RTT or packet loss Example This example shows values entered in the Trap Threshold Settings dialog box These values would result in a warning be
83. arms item 64 Configure SNMP Service For Sending Traps cenit tevin Ba E deae det 9 Generating Traps amp Alarms 63 System Alarms sss 65 Terminal 66 Tile Horizontally esses 50 Tile Vertically sees 49 Time Stamp Table Create Statistical Reports 28 52 Export Report Data 52 Export Result List 27 51 Time To Live TTL 83 Tool Bar Connect to a New Server 23 COD i ciue a a 44 Edit Report Properties 45 Export Result List 27 51 ana ka KAR AAN KE NASA 4 New Search utere it hee 19 View Active Endpoints 28 View Results 27 View Status 28 View TOOIBA sara aka eaaa aaa a NGA 19 Tool BAN nce dae 23 Trace Route Table Create Statistical Reports 28 52 Export Report Data 52 Export Result List 27 51 Trace Routes Media Gateway Link report 43 Trap or Alarm Call eree 64 Avaya VoIP Monitoring Manager Reference Configure SNMP Service For Sending Nico 9 Generating Traps amp Ala
84. ble 68 No Endpoints Matched the Search Configure IP Network Region form 6 Run a 21 23 Search 16 24 No Endpoints Matched the Search 69 ODLOLIS 53 Organize Arrange the Reports on the Screen 49 Cascade Reports 50 Close All Reports 44 Close Report 44 Maximize Reports 49 Minimize the Reports 50 Move the 44 Tile Horizontally Reports 50 Tile Vertically Reports 49 98 View Results 27 View Status 28 View ToolBar eese 19 Organize aua een ue 49 Overview of VoIP Monitoring Manager Client Components of VoIP Monitoring Manager Connection 16 Error 67 Status Bar vibe 16 Troubleshooting esses 67 VoIP Monitoring Manager Client 13 VoIP Monitoring Manager Server 61 68 72 Overview of VoIP Monitoring Manager Client EIER 20 P Packet Loss Jittet a
85. cel open the file From here you can build your own report Microsoft Excel can only handle 65 536 rows of data If your exported data file contains more rows you will need to write a script that splits the data into smaller files before you import the data into Excel 51 Avaya VoIP Monitoring Manager Reference Export Report Data one session You can export the data from a single report to a comma separated value csv file by using the Export button located on the Report dialog box Only the data from the selected report is exported that is the data that matches one session rather than a summary for multiple session The recommended spreadsheet is Excel Exporting the data to Excel enables you to manipulate the data so you can create your own statistical reports Click this link to see an example Adobe Acrobat 5 or later required the page has been split into three because of its width You can use the sorting counting and calculation features of Microsoft Excel to create your own reports from this raw data The data exported is divided into 3 tables e Session Table e Time varying Data Table e Trace Route Table To Export Data from the Report Dialog 1 Click the Report button located on the Report dialog box A Save dialog box opens 2 Navigate to a folder 3 Inthe File name field type a name for the file 4 Click Save as The file saves with the CSV extension 5 From the spreadsheet program open t
86. cense state that is whether you are using a valid license or you are running VMM in evaluation mode the number of licenses purchased the number of phones at the local server This number represents the phones that reported to VMM in the last 28 days This number will increase if you move phones for example change extensions or IP addresses In this case these phones appear to be new endpoints to VMM Since there is a 30 day grace period this will not be a problem the number of phones at the local server that exceed the license that is the number of phones that are unlicensed If greater than zero this number is displayed in red This can occur if you have only one monitor connected to the WebLM License Server and you have more phones stored in the database than licenses purchased the number of media gateways at the local server This number represents the media gateways that reported to VMM in the last 28 days the number of media gateways at the local server that exceed the license that is the number of media gateways that are unlicensed If greater than zero this number is displayed in red This can occur if you have only one monitor connected to the WebLM License Server and you have more media gateways stored in the database than licenses purchased Avaya provides a 90 day trial version of VoIP Monitoring Manager After 90 days VoIP Monitoring Manager stops collecting RTCP data You have the option of purchasing the VoIP
87. click the Search button A Search updates the Results List with the endpoints You can then select an endpoint and view the report 16 Avaya VoIP Monitoring Manager Reference Search for Endpoints Date Time Sessions Active Inthe Last _ Minute s From Mar 10 2005 8 16 13PM 10 2005 8 16 13 Results List The Results List shown in this image displays a list of endpoints that are a result of the Search You can toggle the display of the Results List by unchecking the option from View gt Results You can also reduce and expand the Result Lists pane by pointing your mouse at the right side edge and dragging the edge to the desired size 17 Avaya VoIP Monitoring Manager Reference 29172 16 1 36 25192 168 1 36 2917216 1 42 amp 3192 158 1 41 12 12 05 16 49 112 1 2 05 19 04 9 9172 16 1 82 1002 9192 168 1 82 6 84 72 16 1 83 2002 1003 12 12 05 14 53 12 12 05 15 52 9 9172 16 1 84 82192 168 1 84 1004 2004 9 18172 16 1 86 9192 1681 86 1006 2006 12 12 05 14 52 12 12 05 15 50 2 34 32 168 1 86 2006 231 92 168 1 86 2006 8 192 168 1 86 2006 172 16 1 87 1007 192 168 1 97 2007 29192 168 1 36 23172 16 1 36 23172 16 1 42 124205 16 49 12 12 05 19 04 2 Q 29192168141 10192 168 1 82 9 19192 168 1 83 2002 2003 121205 16 49 12 12 05 19 04
88. ctly one character e 9 Finds all the extensions from 9000 9999 e O Finds all the extensions that start with 9 Search for a Specific SIP Username You can specify in your search to display endpoints that match a specific SIP username by entering the SIP username in the Advanced Search options This is useful for narrowing your search to a limited number of results displaying in the Results List You can e Enter a question mark or asterisk as a wild card It is useful for substituting characters in your search The question mark can be used multiple times However each substitutes for exactly one character An asterisk substitutes for 0 or more characters Wild cards cannot be used in ranges Example Wild Card Search e B Finds all the SIP usernames that consist of four characters and begin with the letter B e B Finds all the SIP usernames that start with the letter 26 Avaya VoIP Monitoring Manager Reference Search Using Quality of Service QoS Values You can specify in your search to display endpoints that have QoS values greater than or equal to a given threshold by using the Advanced Search options The Results List will only display those endpoints that contain the QoS data you have specified This is useful for narrowing your search to a limited number of results that you will need to analyze The default ranges are as follows e oouditter Greater than or equal to 6
89. e All Reports icon This icon is located on the Tool Bar and the menu option can be accessed from View gt Update All Reports Edit Report Properties The Report Properties dialog is accessed from the Edit menu It enables you to edit the range of the scale for each of the QoS parameters displayed on the reports To alter the range type in a number in the fields or use the arrow buttons and click Apply or OK to save your changes To reset the parameters to the default settings click Defaults To close the dialog without saving any changes click Cancel 45 Avaya VoIP Monitoring Manager Reference Report Properties QoS Range Upper Auto Scale Chart Jitter ms 150 LI m Round Trip Time ms Loss L1 Jitter Buffer Overruns Jitter Buffer Underruns Jitter Buffer Delay Max Jitter LI LI Number Sequence Jumps E Largest Sequence Jump TTL LI Number Sequence Falls 1 Largest Sequence Fall LI Received Octets Session Volume Changing the Date Range of Reports I e lE El You can change the date range that appears an individual report This enables you to zoom in or out on a time period and see more or less of the detail If you select a shorter date range then you will see more data on the graph If you select a longer date range then you wi
90. e ReSerVation Protocol RSVP Status The RSVP status for an endpoint shows whether the RSVP is enabled on the endpoint and if it is whether a reservation was established for the received RTP data stream RTCP Refer to Real Time Transport Control Protocol RTCP Listen Port The RTCP Listen Port is the configurable port that is used to collect RTCP information from the AVAYA endpoints The number must be from 1025 through 65535 The default port is 5005 Users are advised to avoid choosing ports in the reserved and well known ranges RTP Refer to Real Time Transport Protocol RTP MIB The RTP MIB stores the information for the active RTP Sessions The reference for the definition of the RTP MIB is located at http www ietf org rfc rfc2959 txt RTP Session A session is a VoIP connection between two IP endpoints For more information see RFC 1889 located at http www ietf org rfc rfc1889 txt RTT Refer to Round Trip Time 88 Avaya VoIP Monitoring Manager Reference S Session Table The Session table is the exported table containing data that generally remains the same during a session As a result there is one entry per session in this table The Session table will display in Microsoft Excel at the top of the same worksheet as the Time varying Data table and the Trace Route table The data in the Session table is indexed by SessionID and ParticipantID SessionID The SessionID column assigns a unique identifier to each sess
91. e Session Table of the exported file RcvrPHONE The RevriPAddr column displays the phone number of the participant This column appears in the Session Table of the exported file Real Time Transport Control Protocol A protocol providing support for applications with real time properties including timing reconstruction loss detection security and content identification It reports information about the RTP stream Real Time Transport Protocol Real Time Transport Protocol is the protocol used for transmitting real time data For more information see IETF RFC 1889 located at http www ietf org rfc rfc1889 txt Resource ReSerVation Protocol RSVP is a protocol for reserving network bandwidth on the routers and switches between two endpoints in a session in some other protocol such as RTP There are two reservations per session one for each direction the data has to travel For further reference see the IETF RFCs 2205 and 2750 located at http www ietf org rfc rfc2205 txt and http www ietf org rfc rfc2750 txt Round Trip Time Round trip time is the length of time in milliseconds it takes a packet to traverse the network and return thus being a round trip It is the sum of the two one way network delays between two endpoints Callers can experience difficulties in carrying on a normal conversation when the one way network delay exceeds 500 milliseconds ms However some users may elect to tolerate this RSVP Refer to Resourc
92. e calendars select the start from and end date to of the range You can select hours minutes seconds and AM PM You can also use the arrow buttons to scroll through the months and years 5 Click Search The Results List updates with a list of endpoints that match your search criteria Now you can select an endpoint and view its report 23 Avaya VoIP Monitoring Manager Reference Search Dialog Box The Search dialog box is where you set your search criteria for gathering endpoints You access this dialog box by clicking the Search button on the Endpoints tab or selecting Edit gt Search A search is based on the time period for the active endpoints This search could contain endpoints that were active in the last minute hour day or month or were active between a date range You can use the Advanced Search to run a search for a specific phone number SIP username network address or based on a QoS value Once you have entered the details click the Search button A Search updates the Results List with the endpoints You can then select an endpoint and view the report Search for Endpoints Date Time Sessions Active Inthe Last e From Mar 10 2005 8 16 13 PM Advanced Search The Advanced Search enables you to search for endpoints matching a phone number SIP username network address or QoS value You can select one or more of the search options and you can enter more than one phone number
93. e sessions is was experiencing degradation of quality It does not indicate which session Session Reports Display Endpoints for Only that Session In contrast a report showing both endpoints involved in the session displays the QoS data as experienced by both endpoints for that session only To isolate problems you need to narrow your search by either searching for a specific QoS value or altering the date of the report Summary Session Report Summary Reports show the QoS data as a reading on a gauge The needle on the gauge shows the average values measured and the black inner arc shows the minimum and maximum values measured Summary Reports for Endpoints In a Summary Report for endpoints the parent endpoint involved in the session displays in the top report with the child endpoint below Each of the three QoS parameters is displayed on a separate gauge The following is an example of a Summary Report for an endpoint 35 Avaya VoIP Monitoring Manager Reference Hg Avaya VoIP Monitoring Manager Client IP Telephone 40122 and Gateway File Edit View Window Help lia sajen NA C Toggle Aliases Enter New Search Search IP Telephone 40122 10 174 52 219 GiAddress Phon siP Us Start Date End Date _ 1 180 20223 112121106 4 20 12 21 05 4 20 PM 80 80 sop 200 300 11017452219 40122 20 10 00 291018020232 12 21 05 4 24 PM 12 21 08 4 24 PM a
94. e to the reporting period or shorter than the reporting period there may be no RTCP packets received The endpoints normally provide a reception report but in this situation none will be received before the call ends Endpoints are identified by data that they send in RTCP packets Hence if no packet is received at least one of the session participants cannot be identified The report shows unknown endpoint Calls that do not generate one or more RTCP packets are reported as having the default duration of five seconds The actual call may have been longer up to 10 or 15 seconds Even if one RTCP packet is generated during a short call it could be lost due to other environmental factors For example one participant might have silence suppression enabled with the packet sent during the suppression period No Endpoints Matched the Search If you receive the following error message it could be due to one of the situations as described No endpoint matched the given search e There are no endpoints reporting to the RTCP Monitor or the chosen VoIP Monitoring Manager Server e The calls are active but since no data is being sent to the RTCP Monitor the ip network region form and the system parameters ip options form for the Avaya Communication Manager system are not configured correctly e There were no endpoints that matched the QoS parameters in the search e There were no endpoints that matched the search for phone number SIP
95. ect Edit Options from VoIP Monitoring Manager Server The Server Options dialog box displays 2 Click the Data Storage tab RTCP tab or the Configuration Messaging tab to select settings and type values SNMP Settings Dialog Box The SNMP dialog box contains the Community ID field which is an RTCP Monitor property as defined for your Windows SNMP Agent The SNMP dialog box allows you to configure the community IDs to be used so that the server can communicate with the SNMP agent The SNMP Community ID must have read and write privileges To check this setting or to create other IDs refer to Check for Valid Community ID For more information about the SNMP dialog box click the Community ID field on the following image SNMP Configuration i X SHMP Community ID Enter a string that has SNMP read and write permissions This Field may not be left blank SHMP Community ID private Cancel Apply hep Top 53 Avaya VoIP Monitoring Manager Reference Data Storage Tab The Data Storage tab allows you to configure data storage options For more information about the Data Storage tab click the Storage Options area on the following image ox emen wow RTCP Tab The RTCP tab contains the RTCP Listen Port field that matches the port configured in the Switch Administration Forms SAT for the Avaya Communication Manager system You can also configure the RTCP listen port and gene
96. eed to purchase additional VMM licenses Contact your authorized Avaya Sales Representative Each VMM RTCP monitor periodically checks the number of endpoints it knows about and requests renews the licenses for them If there is more than one RTCP monitor and the total number of endpoints known exceeds the number of licenses the RTCP monitor that requests licenses first will get its licenses The RTCP monitor that requests licenses last will be denied licenses If you enter the 30 day grace period because license limits were exceeded the About dialog box will appear every time the VMM Server and VMM Client are started If you exceed the 30 day grace period VoIP Monitoring Manager stops collecting RTCP data Client Error Messages Client Error Messages This topic lists some common Client error messages that may occur as a result of mis configuration or incorrect usage Access Error If you receive the following error message you will need to change the java policy file using the policy tool provided by SUN The java policy file is located in the directory where you installed Avaya VoIP Monitoring Manager Experienced Administrators should only make changes to this file This VoIP Monitoring Manager Client is not permitted to access hostname Please update the java policy file to give this client the necessary permission you will need to restart the client or select another host Graph Limit Reached If you receive the following error me
97. eport 68 No Endpoint Data Available 68 No Endpoints Matched the Search 69 Report Limit Reached 67 RMI Registry 73 Server 69 Server Version 70 Set RTOP Port 73 SNMP Service 74 Troubleshooting 67 Avaya VoIP Monitoring Manager Reference Unknown Error saanane 70 VoIP Monitoring Manager Server Error Messages 71 Windows SNMP Agent Connection PRT Windows SNMP Agent is Not Running 74 Error Message 67 Error Message 71 Error 67 EXCL MONDE 27 51 52 Export Report Data Create Statistical Reports 28 52 Some Fields Are Blank in the Exported Datasheet ert eus 70 Export Report 52 Export Result List Create Statistical Reports 28 52 Some Fields Are Blank in the Exported Data tert ite pee teneras 70 Export Result 27 Export Result 51 F File Menu Client Connect to New
98. eports display the QoS data for the selected endpoints This is particularly useful for monitoring media gateways or locating problems at a particular endpoint Since you can view reports for endpoints involved in a session this information will assist you with determining problems that occur between two endpoints or in an isolated area of the network Export Reports You can export the report data to a comma separated value csv file You can open this file in most database and spreadsheet programs such as Microsoft Excel Exporting the data to a spreadsheet enables you to manipulate the data so you can create your own reports Generate Automatic Alarms You can generate Simple Network Management Protocol SNMP traps alarms which allow the VoIP Monitoring Manager to alert you when the Jitter Round Trip Time or packet loss reaches certain levels This assists you to routinely monitor the network and troubleshoot problems Avaya VoIP Monitoring Manager Reference About VoIP Monitoring Manager Client The VoIP Monitoring Manager VMM Client provides the graphical user interface GUI to view the VMM data The VMM Client does not communicate with the VMM RTCP Monitor does not use SNMP and does not communicate with the database The data that is displayed is gathered from the VoIP Monitoring Manager VMM Server The VMM Client may be installed on the same machine as the VMM Server or it may be installed on another PC on the network It
99. epresents a session between itself and its parent This is different from a parent endpoint that just represents a physical endpoint CLAN The CLAN is an IP interface LAN interface on an Avaya media server and provides control signalling to IP phones Softphones and other media gateways CNAME Refer to Canonical Name 84 Avaya VoIP Monitoring Manager Reference Codec A Codec is an encoder decoder In the context of RTP it is the type of encoding used for the payload of the RTP packets exchanged as part of a conversation For example some RTP Codecs are G 723 G 711 aLaw and G 729 Session Properties shows which Codec is in use RTP does not distinguish between different sub types of codec such as g729A and g729B D Differentiated Services Code Point The DiffServ Code Point DSCP metric represents the value of the IP DSCP field of the incoming RTP packets The DSCP metric is a number in the range 0 63 and is used to specify the level of service a packet should receive whilst traversing the network DSCP Refer to Differentiated Services Code Point E Echo Tail Length The echo tail length metric represents the length of echo cancellation processing determined by the distance between the gateway and the endpoint The echo tail length metric is represented in milliseconds and can have typical value ranging from 8ms to 32ms Endpoint Type The Results List displays an image representing the endpoint type in the left hand c
100. es dialog click Stop 2 3 4 5 Right click SNMP Trap Services and select Properties 6 7 Select Startup drop down arrow and select Manual 8 Click OK and close all open folders RMI Registry Error If you receive any of the following error messages the VoIP Monitoring Manager Server is unable to start You must reboot the machine running the VoIP Monitoring Manager Server Problem with RMI Registry Ensure that port 1099 is available You can do this by rebooting server PC Server exiting Unknown problem with RMI Registry Try rebooting Please contact customer support if this error continues Server exiting Set RTCP Port Error If you receive the following error message there is a problem setting the RTCP port You need to consider checking the following as indicated on the error message Setting the RTCP Port failed Please check The SNMP community ID has write access The SNMP Agent is running The port is not in use by another application Server Cannot Connect to SNMP This condition is not apparent unless you view the Windows Event Viewer on the server On a client it will not be possible to generate reports but no relevant information is available in the event log This condition is caused by incomplete or incorrect installation of the server The following DLL files cannot be found in c WINNT System32 Msvcp70 dll Msvcr70 dll Mfc70 dll 73 Avaya VoIP Monitoring Manager Reference To ver
101. evels You define the rules in the Trap Threshold Settings dialog box which provides a tab for call traps and a tab for system and terminal traps To open the Trap Threshold Settings dialog box select Edit gt Trap Settings from the VoIP Monitoring Manager Server interface You can set more than one rule for each type of trap and each rule can be made up of more than one condition When a rule has more than one condition they must all be satisfied before a trap is sent that is they have a logical AND relationship The RTCP Monitor generates a trap to a pre configured Trap Manager when the RTCP Monitor experiences the conditions defined The Trap Manager is generally configured to be the Gateway Alarm Manager GAM or Network Alarm Manager NAM but any Trap Manager application can be used Traps can be set for calls sessions systems networks and terminals endpoints VoIP Monitor Manager creates traps based on two sets of rules e Call Traps If a specified condition occurs anywhere in the system a trap is sent immediately e System Traps The specified condition must occur a specified number of times before a trap is sent This is based on an accumulation of warnings from the entire system Recommended Trap Settings Values that you use to trigger alarms must be fine tuned to suit your environment Appropriate settings may vary greatly from one country to another The default settings that are in place when VoIP Monitoring M
102. eway e Jitter e RIT e Loss e Max Jitter e Jitter Buffer Overruns e Jitter Buffer Underruns e Jitter Buffer Delay e Max Sequence Jump e Number Sequence Jumps e TTL e Max Sequence Fall e Number Sequence Falls The following image is a sample Summary Media Gateway Link report 39 Avaya VoIP Monitoring Manager Reference Hg Avaya VoIP Monitoring Manager Client 10 2 0 12 to 10 2 0 199 DAR File Edit View Window Help SAddress Label 10 2 0 199 e 10209 29102012 102 0199 271020199 291020112 Loss 30 40 50 Max Sequence Fall 100000 000 Received Octets Session Volume Displaying data from Jan 4 2006 2 58 39 PM to Jan 5 2006 3 59 19 PM Search for data from Jan 4 2006 2 58 39 PM x to Jan 5 2006 3 59 19 PM x Apply Update Now Help Done Connected to server localhost 127 0 0 1 License State Licensed To view a Summary Media Gateway Link Report 1 From the System pane select an object or click the expanding icon and select a child endpoint that was in a session with the parent endpoint The Report button becomes available 2 Click Report The Media Gateway Link reports appear 3 Click the Summary tab 40 Detailed Media Gateway Link Report Avaya VoIP Monitoring Manager Reference Detailed Media Gateway Link reports display the following aggregate
103. ficulties running the application after installation the following checks may assist you e Check Windows SNMP Agent is Running e Check for a Valid Community ID Avaya VoIP Monitoring Manager Reference Configure IP Network Region form You must configure two Switch Administration Forms SAT on Avaya Communication Manager to send RTCP reports to the RTCP Monitor These forms are called the ip network region form and the system parameters ip options form Configuration for the ip network region form e Set the RTCP Reporting Enabled field to y yes e Set Use Default Server Parameters field to y yes This indicates that this network region uses the default values specified previously on the system parameters ip options form as well 1 2 3 4 5 8 7 8 9 10 11 12 13 14 15 16 17 18 19 NETWORK REGION Region 1 Location Authoritative Domin 7 7 Mane Intra region IP IP Direct Audio PARAMETERS Inter region IP IP Direct Audio Codec Set IP Audio Hairpinning y UDP Port Min UDP Port Max RTCP Reporting Enabled y DIFFSERU TOS PARAMETERS RTCP MONITOR SERVER PARAMETERS Call Control PHB Value Use Default Server Parameters y Audio PHB Value Video PHB Value 882 1P Q PARAMETERS Call Control 882 1p Priority 6 Audio 882 1p Priority 6 H 323 IP ENDPOINTS H 323 Link Bounce Recovery j Idle Traffic Interval sec Keep Alive Interval
104. ger Server is running the same version as the VoIP Monitoring Manager Client The VoIP Monitoring Manager Server on Computer name inserted is running an incompatible version Please select a compatible Server or upgrade the Client and or Server Try e Check the Host Name Server dialog box e Check that the version number for the Client is the same for the Server e From the Client Help gt About menu e From the Server interface click Help gt About menu If the version numbers are not the same you will need to close all browsers and download the correct Server version If you are running the Web Client the error message will be slightly different as follows The VoIP Monitoring Manager Server is an incompatible version Please close all your browsers and try again For this situation close all browsers and then retry using the Web Client The correct Web Client will automatically download from the server Some Fields Are Blank in the Exported Data Some fields are blank in the exported data because the endpoints did not report the data Unknown Error If you receive the following error message it is important that you contact customer support so that they can help you and the error can be fixed 70 Avaya VoIP Monitoring Manager Reference An unknown error occurred Please contact customer support if this error continues Web Client Displaying Incorrect Time The Web Client will display an incorrect time if
105. he file From here you can build your own report Microsoft Excel only handles 65 536 rows of data If you need to export more data you will need to write a script that allows you to export more data or you could try exporting it to a database program such as Access Top Creating Reports with Exported Data You can export the data from the Result List and or Report dialog boxes to Microsoft Excel Using Microsoft Excel you can create your own reports as shown in the linked example This report was created by using Microsoft Excel s calculation features It includes averaging results counting the number of sessions and unique participants setting filters to determine the longest sessions and creating a line graph to visually demonstrate the information You can create your own reports from the exported data click this link to see an example Adobe Acrobat reader is required 52 Avaya VoIP Monitoring Manager Reference Overview of VoIP Monitoring Manager Server VoIP Monitoring Manager Options The Options dialog box allows you to define and change the Data Storage RTCP and Configuration Messaging settings The SNMP Configuration dialog box allows you to define and change the SNMP settings To Edit VoIP SNMP Settings 1 Select Edit gt SNMP Settings from VoIP Monitoring Manager Server The SNMP Configuration dialog box displays 2 Enter a value for SNMP Community ID To Edit VoIP Monitoring Manager Options 1 Sel
106. i que call identifier The RTP canoni cal name of the Phone number of this The TOOL from the TOOL RTCP The gat ekeeper address for The gat ekeeper address for The gatekeeper address for The gat ekeeper address for Payl oad type of recei ved IP address of peer endpoint IP address of peer endpoint IP address of peer endpoint P address of peer endpoint The Sil ence suppr essi on The Sil ence suppr essi on The acoustic echo The 802 1D metric The DiffServ Code Poi nt The echo tail length metric The frame size metric Start Ti me EndTi me Avaya VoIP Monitoring Manager Reference Drop the QOS table if it already exists IF EXI STS SELECT FROM ects WHERE NAM LI QOS DROP TABLE QOS Go Create the QO table CREATE TABLE GOS Parti ci pant I D uni quei denti fier not null Participant ID that this QoS data applies to Ti f set int not null Time of the QoS entry from sessi on start RIT int Round trip time Jitter int Jitter Recei vedPacket s int Count of RIP packets received si nce the last time an RTCP packet was received Lost Packet s int A count of RIP packets si nce the last ti me an packet was received RSVPSt at us tinyint The RSVP status metric Nunber Of Oct et s int The Received RIP Cctets metric Lar gest SequenceJunp tinyint The Largest sequence j unp metric Sequence
107. ice QoS Values Advanced 24 Search Using Quality of Service QoS Values E a maa ae ad sang xL De so ya e ade t Does La ana de aa aye 27 Server About VoIP Monitoring Manager Server 2 Check for a Valid Community ID 8 Components of VoIP Monitoring Manager Connect to New Server 23 General Server 72 Host Name Server dialog 11 Installing VoIP Monitoring Manager Server 5 Invalid RTOP 72 RMI Registry 73 Server 69 Server Version 70 Starting VoIP Monitoring Manager Web Cline coiere 20 60 VoIP Monitoring Manager Server 61 68 72 VoIP Monitoring Manager Server Error oanu a a 71 VolP Monitoring Manager Server Properties necnon a 53 Sae icc non s 2 SENEN Linee eee idee 61 68 72 Avaya VoIP Monitoring Manager Reference Server Already Running Error 67 Server cannot Connect to SNMP 73 Server Could Not Reconnect to the SNMP Agent Error 67 Windows SNMP Agent 71 Server Could Not Reconnect to the S
108. ie ei teet eee 81 Round Trip Time RTT 57 Parent Endpoint Difference Between Endpoint and Session emi 35 How Sessions Display in a Report 50 Results List panen aa ANA 17 Perceived Delay 81 Round Trip Time 57 Phone Number Search 16 24 Search for a Specific Phone Number 26 Phone Number esee 26 Port Components of VoIP Monitoring Manager Invalid RTOP 72 Problems with Binding to Port 162 72 Set RTOP Port 73 SNMP Agent 71 VoIP Monitoring Manager Server 61 68 72 POIL setate m det 72 Ports used by 72 Problems Binding to Port 162 72 Programs Components of VoIP Monitoring Manager Cli At iic torio 20 60 VoIP Monitoring Manager Client 13 VoIP Monitoring Manager Server 61 Windows SNMP Agent 71 PIOGLalTIS cotto e rettet dete 20 Programs seen 60 Properties Edit Report Properties 45 VoIP Monitoring Manager Options 53 Properties 5 Quality of Service QoS Mc TE 81 Round Trip Time RTT 57 Search Usi
109. ify that this condition has occurred look in the System Log section of the Windows Event Viewer for event ID 1102 with the following message SNMP Service is ignoring Extension Agent DLL lt path and file name gt because it is missing or misconfigured If you verify this problem copy the required DLL files from the installation CD to the required directory Correct operation If the service starts normally the following information is displayed in Application section of the Window Event Viewer e Informational event with ID 500 You are using RtoMib dll version 3 1 x the text shown in italics in this message may vary depending on the version of VoIP Monitoring Manager that is installed e Event Properties with Event ID 500 The Avaya RTCP Monitor has started successfully SNMP Service Error If you receive any of the following error messages it is possible that the Windows SNMP Agent is not running or an incorrect SNMP Community ID or an ID without read access is being used You can restart the VoIP Monitoring Manager Server Could not communicate with the SNMP Agent Please ensure the Agent is running and that the correct Community ID is being used If further problems are encountered try running the VoIP Monitoring Manager Server installation again SNMP problem encountered This probably indicates that the SNMP Agent part of the VoIP Monitoring Manager Server installation is corrupted Please re run the VoIP Monitoring Man
110. ing logged at the end of the call if at any time during the call the jitter gt 45 or the loss gt 4 If the number of warnings logged in any 24 hour period exceeds 100 as defined in the System s No of Warnings column a system trap is sent Click the tabs in the image for more information Trap Threshold Settings Warnings Log a warning if the following are exceeded Jitter ms RTT ms Loss 96 45 0 0 0 System and Terminal Traps 0 0 4 0 Remove System and Terminal Traps Send Trap if Trap Type of V arnings Interval Terminal 30 _ 1 Days System 100 1 Days Add Remove Done 65 Avaya VoIP Monitoring Manager Reference Terminal Traps A terminal trap also called a terminal alarm is where a trap has been triggered because the number of warnings for any one terminal endpoint has exceeded the defined threshold The trap is defined in the Trap Threshold Settings dialog box You can set traps for each of the QoS parameters for calls sessions as well as thresholds for systems networks and terminals endpoint in the Trap dialog box The RTCP Monitor checks to see when the defined interval expires It counts the number of warning traps for a specific IP endpoint A terminal trap is sent when the number exceeds the specified number in the defined interval To generate an alarm as soon as the thresholds are reached use an interval of zero 0
111. ion in the exported file Each exported session contains three sets of data This data is listed in three separate tables that are separated by a blank row Session Table TimeStamped DataTable and the TraceRoute Table Use the SessionID to identify the session in each table to analyze the data Silence Suppression In Voice over IP VoIP silence suppression is a method of detecting the silence in audio and purposefully dropping silent packets at the sender to conserve network bandwidth The receiver will generate comfort noise or conceal the loss of packets when packets are dropped Because the receiver conceals loss and generates comfort noise silence suppression is usually imperceptible to the listener The silence suppression will be reported as enabled disabled or unknown Simple Network Management Protocol SNMP is a standard protocol for communicating with network devices SNMP Refer to Simple Network Management Protocol StartTime The StartTime column in the exported file displays the date and time the session started This column appears in the Session Table of the exported file T Time To Live Time to live TTL is a value in an Internet Protocol IP packet that tells a network router if a packet has been forwarded towards its destination too many times and should be discarded Time varying Data Table The Time varying Data table is one of the exported tables containing the time varying data for the sessions in the Session
112. it from the Windows CD NOTE If the Windows SNMP Agent is not installed or is not running you will experience problems receiving data Avaya VoIP Monitoring Manager Reference Check if Windows SNMP Agent is Installed and Running 1 Select Start gt Settings gt Control Panel gt Administrative Tools gt Services 2 Scroll down until you see SNMP Service It should have a status as Started and Startup Type as Automatic If it is not included in the list you will need to install it from the Windows CD 3 If the SNMP Service is listed but not set to run automatically you will need to change its properties as follows 1 Right click on SNMP and select Properties from the context menu The SNMP Service Properties dialog box opens 2 Select Automatic from the Startup Type drop down list 3 Click OK Check for a Valid SNMP Community ID The Community ID for your Windows SNMP Agent must match the Community ID defined in the VoIP Monitoring Manager Options dialog box By default it is public but it may have been changed You cannot complete this procedure unless you have already checked that Windows SNMP is installed and running To Check for a Valid Community ID 1 Click Start Settings Control Panel Administrative Tools Services 2 Scroll down and select the SNMP Service 3 Right click on SNMP Service and select Properties from the context menu 4 Select the Security tab The VoIP Monitoring Manager Opti
113. k Report 1 From the System pane select an object or click the expanding icon and select a child endpoint that was in a session with the parent endpoint The Report button becomes available 2 Click Report The Media Gateway Link reports appear 3 Click the Detailed Report tab 42 Avaya VoIP Monitoring Manager Reference Trace Routes Media Gateway Link Report Shows the probable routes used between the two selected media gateways The following image shows a sample Trace Routes Media Gateway Link report vaya VoIP Monitoring Manager Client 135 27 66 55 to 135 27 67 143 File Edit View Window Help wE a FHladdress M o E 10 2 0 9 8102323 Routes from 135 27 66 55 to 135 27 67 143 Route Route Route e 135 27665 135 27 66 55 135 27 66 55 135 27 66 55 135 27 66 55 135 27 66 55 Q 135 27 66 55 37 37 37 37 46 46 46 46 57 57 57 57 6 6 6 6 66 66 66 66 135 27 67 143 35 36 36 36 45 45 45 45 56 56 56 56 5 5 5 5 65 65 65 65 6 313827 87443 35 35 35 35 144 44 44 44 56555555 4444 64 64 64 64 1 1 4 134 94 34 34 43 43 43 43 54 54 54 54 2 3 3 3 63 63 63 63 TIS eS 33 33 33 33 142 42 42 42 53 53 53 53 2222 62 62 62 62 135 27 67 170 32 32 32 32 141 41 41 41 52525252 61 61 61 61 SH 35 27 67 170 31 31 31 31 135 27 67 143 51 51 51 51 135 27 67 143 135 27 67 143 123535922 135 27 67 143 135 27 67 143 135 35 926 Routes from 135 27 67 143 to 135 27 66 55 R
114. led or disabled for the RTP session The Media encryption metric is an enumerated type metric The possible values are 0 No encryption 1 AEA1 2 2 AES 3 255 Reserved for future use N Number Sequence Falls The number of sequence fall metric represents how many times during the RTP session there was at least one packet that was out of order Number Sequence Jumps The number of sequence jump instances metric represents how many times during the reporting interval there was at least one packet which was lost NumberSeqFalls Refer to Number Sequence Falls NumberSeqJumps Number Sequence Jumps O Octet The Octet column in the Session Table indicates the size of the packets in octets P Packet A packet is the logical grouping of information that includes a header containing control information and usually the user data The term packet is most often used to refer to the application layer data units Parent Endpoint The terms parent and child endpoints are purely for describing the way endpoints are displayed in the Results List A parent is like the branch in a tree view A child is like a leaf in a tree view The same endpoint can be shown as both a parent and a child A parent endpoint is any endpoint listed as a result of a search You click on the expanding key icon positioned in the far left column to expand the parent endpoint and show the child endpoints ParticipantID The ParticipantID column assigns a unique
115. lick OK to save the changes The Connection in Progress dialog box displays The VoIP Monitoring Manager Client starts connecting to the VoIP Monitoring Manager Server you specified When the connection is made to the VMM server the Connection Status will display the network as being Ready If the connection to the VoIP Monitoring Manager Server is unsuccessful you will be prompted to check if the VoIP Monitoring Manager Server is available and to try again Run a Search The first action required when using the VoIP Monitoring Manager Client is to search for endpoints You can search endpoints active from a point in time in the past or between a date range You can also use the Advanced Search options to narrow the search based on phone number SIP username network addresses or QoS value Once you have completed your search the Results List display the list of endpoints that match your search criteria You can then view a report for an endpoint in the Results List To Runa Search 1 Perform one of the following steps e Select Edit gt Search e Click Search on the Endpoints pane The Search dialog box appears 2 From the Search dialog box click the drop down arrow to select the time period for active endpoints The default is 1 minute but you can select hours days weeks or months 3 If you want to select a date range of active endpoints click From and click the calendar s drop down arrow to open the calendar 4 From th
116. ll see less detail Displaying data from Jul 3 2002 1 23 10 to Jul 9 2002 3 29 29 PM Search for data from Jun 1 2002 10 04 47 AM to ul 17 2002 10 04 47 AM Apply To Alter the Date Range 1 From the report click the Search data from and the to drop down boxes to access the calendars You can click on the day and use the arrow buttons to scroll through AM PM seconds minutes hours months and years 2 Click Apply The Report updates with the QoS data for the adjusted date range 46 Avaya VoIP Monitoring Manager Reference Interpreting Reports Interpreting the Values Using Detailed Reports You interpret the Detailed Reports by noting where the sampled QoS data displays on the line graph and noting when this may have occurred The upper values on the Y Axis indicate unacceptable limits The X Axis shows the date Table of Values for Detailed Reports Jitter ms Round Trip Time ms Loss gt 150ms gt 500ms gt 30 Not Acceptable Not Acceptable Not Acceptable 50 to 150ms 150 to 500ms 10 to 30 Warning Warning Warning Crackling static or intermittent delay could be reported 0 to 50ms Acceptable Conversation was smooth Slight pause in the conversation at the lower end of the range to more lengthy delays at the top end of the range could be reported No delay between each endpoint Interpreting the Values Using Summary Reports Drop out and missing parts of the conver
117. nagement and reporting tools available in SQL Server e You want the remote administration capabilities of SQL Server e You regularly need a connection pool of more than five connections 11 Avaya VoIP Monitoring Manager Reference To migrate data 1 Install SQL Server VoIP Monitoring Manager supports SQL Server 2000 and SQL Server 2005 2 Setupthe VMM database 1 Copy SetupNewVmmpDatabase zip to the MS SQL Server machine This zip can be found in the VMM installation SQL folder 2 Extract the zip file and follow the instructions in the extracted readme txt file 3 Create a backup of the existing MSDE database 4 Using the standard SQL Server tools restore the backed up database as a new SQL Server database Alternatively use the script provided VMM installation directory gt sql Restore VmmDatabase bat 5 Start Avaya VoIP Monitoring Manager Server 6 Select File gt Connect to Database Connect to SL Database ES Server Database Server pogo Database Authentication Login Hame vmmUser Cancel Apply Hem 7 Enter the Database Server name Logon Name and Password Note the default VMM login password created by the setup scripts is VmmUser VmmUserPassword 8 Click OK The Avaya VoIP Monitoring Manager Server shows the progress of the connection When both Server Status and SNMP Agent Status bars at 10096 the connection has been successful For security reaso
118. ndpoints and media gateways Endpoint Reports After you run a search you can view the report on selected endpoints and endpoints involved in a session There are two types of Endpoint reports Summary Reports and Detailed Reports To View the QoS Data for an Endpoint 1 From the Results List select an endpoint or click the expanding icon and select a child endpoint that was in a session with the parent endpoint The Report button becomes available 2 Click Report The Report dialog box opens Media Gateway Link Reports From the System pane you can select a media gateway and click the Report button to view an aggregated report of all the VoIP sessions over the selected link There are three types of Media Gateway Link reports Summary Media Gateway Link Report Detailed Media Gateway Link Report and Trace Routes Media Gateway Link Report 22 Avaya VoIP Monitoring Manager Reference How to Client Connect to New Server The Connect to New Server option enables you to change the VMM server to which the VoIP Monitoring Manager Client connects so that you can analyze endpoints that are reporting to a different server This option is not available when using the VoIP Monitoring Manager Web Client To Change the VoIP Monitoring Manager Server 1 Select File gt Connect to a New Server The Host Name Server dialog box opens 2 From the Host Name Server dialog box type in the name of the VoIP Monitoring Manager Server 3 C
119. ng Quality of Service QoS Values enano Here ee 27 R Real Time Transport Control Protocol RTOP 75 Recommended Alarm Settings 63 Relationship Diagram 80 Report About Detailed Reports 32 About Summary Reports 31 Altering Date Range of Reports 46 Arrange the Reports on the Screen 49 Detailed Session Report 38 Difference Between Endpoint and Session 35 Edit Report Properties 45 Avaya VoIP Monitoring Manager Reference How Sessions Display in a Report 50 Interpreting the Values Using Detailed REPONS e e eee Ren 47 Interpreting the Values Using Summary REPONS siie 47 Maximize 49 Minimize the Reports 50 Move the 44 Summary Session Report 35 Update All Reports 45 Update 45 View a 22 43 View Multiple Reports 50 ROPO AG wa aaa deer Hed 32 Report Data Results List ana ka Kanan a aaa aa 17 Search 16 24 Summary Data
120. ns you must change the VmmUser password Run the batch file ChangeVmmUserPassword bat which is included in the zip to change the password associated with the VmmUser SQL login Then reconfigure the VMM Server with the new password 12 Avaya VoIP Monitoring Manager Overview of VoIP Monitoring Manager Client VoIP Monitoring Manager Client Reference The following image displays an example of the VoIP Monitoring Manager Client in use A search has been completed and a Summary Report is displaying ready for analysis To familiarize yourself with the environment such as its tools and menus click on it in the image below Hg Avaya VoIP Monitoring Manager Client Gateway File Edit View Window Help ie Je E Ka Endpoints C Toggle Aliases Enter New Search Search SE 5 Phon SIP Us Start Date End Date 25310 180 18 26 0 180 18 25 0 180 18 24 22910 180 18 23 0 180 18 22 amp E10 180 18 21 0 180 18 20 9 2310 180 18 19 Loss 24 6 8 0 180 18 18 0 180 18 17 0 180 18 16 amp 510 180 18 15 0 180 18 14 0 180 18 13 9 2210 180 18 12 9 2310 180 18 11 6 5310 180 17 22 6 2310 180 17 21 9 2310 180 17 20 9 2310 180 17 19 0 2310 180 17 18 6 2310 180 17 17 6 2310 180 17 16 2210 180 17 15 0 2310 180 17 14 6 2310 180 17 13 9 2310 180 17 12 6 2310 180 17 11 6 5910 174 8 254 10 1
121. ntire help at any time To open the Help Contents select Help gt Contents To open the Help File click on this icon on the Tool Bar or Help Contents What s this help The What s this button located on the Tool Bar enables you find out what a Tool Bar or button is in the application You click on the What s this button as shown above and then click the object The help will open explaining that particular object Context sensitive help If you click the help button on a form help about that form or its uses is displayed About menu You access the About menu from Help About The About dialog box shows the version number for the VoIP Monitoring Manager VMM Client This is useful to ensure that you are using the same version number for the VMM Client as the VMM Server Send us feedback To send us feedback or to suggest any improvements about this Online Help send an email to performance avaya com Support Details If you require further support details for VoIP Monitoring Manager check the Avaya web site located at www avaya com for the most recent information From the main page navigate to the support page and search for VoIP Monitoring Manager Avaya VoIP Monitoring Manager Reference Installation Checklist Installation Checklist The VoIP Monitoring Manager Server VMM Server needs to be installed on the VoIP network Before you install the software you need to configure the Switch Administration Forms
122. o configure the VoIP Monitoring Manager RTCP Monitor The main purpose of the VoIP Monitoring Manager Server is to reduce the amount of traffic to the VoIP Monitoring Manager Client by performing large data downloads and extensive processing of the MIB data stored on the RTCP Monitor The VoIP Monitoring Manager Server is a Java application that runs as a Windows service on the same PC as the RTCP Monitor The VoIP Monitoring Manager Server can reside on the same PC as the RTCP Monitor or it can reside on a separate PC Components of VoIP Monitoring Manager The VoIP Monitoring Manager VMM application consists of the VMM RTCP Monitor and the VMM Server which accepts connections from the VMM Client If you only have the VMM Server installed you can run VMM Client as a web client To ensure VMM will run correctly you must perform the following steps e Configure the Switch Administration Forms on Avaya Communication Manager e Install a Windows SNMP Agent on the server if not installed already e Install the VMM Server on to the network Avaya VoIP Monitoring Manager Reference The components and their relationship are described in more detail in the following links e VoIP Monitoring Manager Server e VoIP Monitoring Manager RTCP Monitor e VoIP Monitoring Manager Client e VoIP Monitoring Manager Web Client e Database About Licenses VoIP Monitoring Manager requires licenses that you must purchase from Avaya You can purchase
123. o its normal state double click on the Title Bar View Multiple Reports You can view multiple reports at one time by repeatedly selecting endpoints and clicking on the Report button You may need to arrange the reports on the screen so that you can see them easily You can minimize and maximize the reports If you have minimized a report you can easily maximize it by double clicking on its title bar View Sessions in a Report Since a single phone call could include several sessions for example if the call was shuffled conferenced transferred and for the initial dial tone you can view both endpoints involved in the session in a single report The reports display the parent endpoint involved in the session in the top part with the child endpoint in the bottom part of the report By displaying in this manner you can view both endpoints at the same time and compare the QoS information To View Sessions in a Report 1 Run a Search The Results List updates 2 Inthe Results List expand the parent endpoint by clicking the icon e positioned in the far left column The child endpoints display in a sub list 3 Select a child endpoint The Report button becomes available 4 Click Report A Summary Session Report displays showing the parent endpoint with another report below showing the child endpoint involved in the session To view the Detailed Session Report click the Detailed Report tab or click the Session Properties tab 50
124. oIP Monitoring Manager Reference H HopAddress The Hop Address column in the Trace Route Table is the IP address of each network node in the trace route HopCount The HopCount column in the Trace Route Table indicates the hop number that is the position in the path node of the trace route HopTime The HopTime column in the Trace Route Table displays in milliseconds the round trip time of the trace route packet from the source to each path node in the trace route Interval The period during which the specified number of warnings must be received to trigger an alarm trap J Jitter Jitter is a measure of variance in the time it takes for communications to traverse from the sender application to the receiver as seen from the application layer or the difference between when a packet is supposed to be received and when it is actually received Jitter is sometimes described as the statistical average variance in delivery time between packets or datagrams Avaya VoIP Monitoring Manager reports Jitter in milliseconds Jitter Buffer Over Runs The number of jitter buffer over runs metric represents the number of times during a call the actual jitter exceeded the maximum size to which the jitter buffer is allowed to grow This metric is an 8 bit unsigned integer Jitter Buffer Under Runs The number of jitter buffer under runs metric represents the number of times during a call the jitter buffer became empty or starved This metric is
125. of RTT RTT can comprise the following four components e Propagation delay The time it takes for a packet to travel across the network from sender to receiver This variable is based on the speed of light and the distance the signal must travel For example the propagation delay between Singapore and Boston is much longer than the propagation delay between New York and Boston e Transport delay The time it takes to traverse the network devices along a transmission path Networks containing many routers firewalls congestion and low speed WAN services for example introduce more delay than an overprovisioned LAN on a single floor of a building e Packetization delay The time it takes for a compressor decompressor codec to digitize an analog signal build frames and then reverse the process at the other end The G 729 codec has a higher packetization delay than the G 711 codec e Jitter buffer delay The delay introduced by the receiver while it holds one or more packets to reduce variations in packet arrival times Activity Monitor Provides the ability to monitor RTCP activity for a set number of minutes hours or days A trap is generated when no activity is received within the specified time period The number must be from 1 through 99 The check box is cleared with a setting of 4 hours as a default setting About the Database By default all data sent to VoIP Monitoring Manager via RTCP from the endpoints is stored in the dat
126. oftware Foundation A free download is available from http www apache org Follow the links to the HTTPD HTTP daemon web server Note that Apache is installed as part of the Integrated Management Windows Server AVAYA VMON MIB The AVAYA VMON MIB is used for the storage of VoIP Monitoring Manager trap configuration The ASN 1 definitions of this MIB and associated Traps are included as text files in the installation C Canonical Name The canonical name or CNAME is the unique identifier for each participant within one RTP session or set of related RTP sessions The format is user host or host if a user name is not available as on single user systems For both formats host is either the fully qualified domain name or IP address of the host from which the real time data originates For Avaya VoIP systems CNAMEs are of the format IP Telephone ext extension 9 IP address IP Softphone exs extension OQ IP address Gateway Board gwp lt IP address gt Gateway Box gwt lt IP address gt Child Endpoint The terms parent and child endpoints are purely for describing the way endpoints are displayed in the Results List A parent is like the branch in a tree view A child is like a leaf in a tree view The same endpoint can be shown as both a parent anda child Click on the expanding icon positioned in the far left column of the Results List to expand the tree which displays a sub list with the child endpoints A child endpoint r
127. olumn as follows IP Phone Standalone desk phone with a dedicated Ethernet dual hub its own screen handset dial pad and feature access buttons Soft Phone Software only phone which is installed on any PC running the Windows operating system Media Gateway a network VoIP device EndTime The EndTime column in the exported file displays the date and time the session ended This column appears in the Session Table of the exported file F Framesize Frame size is the logical units into which data is partitioned for processing In the case of a voice coder decoder codec this is the time sliced blocks used by the codec algorithm For example the G 729 codec breaks the input audio signal into 10ms blocks for encoding purposes Therefore if the RTP packet payload is in 30ms blocks then there are 3 frames per packet VoIP Monitoring Manager displays the framesize in the Session Properties tab of the report dialog G Gatekeeper The Gatekeeper column in the Session Table displays the media server or CLAN that controls the endpoint Gateway A Gateway is generally used as a bridge between signaling protocols and bearer media In this context the Gateways allow IP endpoints to communicate with non IP endpoints e g the traditional circuit switched world of analogue and digital phones AVAYA Gateways also perform the task of mixing the media channels in a conference call A pair of Gateways can also be set up as an IP trunk 85 Avaya V
128. on over the Internet so that you can talk using the multimedia capabilities of your computer in the same way you would talk using a telephone VoIP Refer to Voice over Internet Protocol W Windows SNMP Agent The Windows SNMP Agent runs as an operating system managed service It is optionally installed with the Windows Operating System 90 1 TOMB ae tes 57 5 72 A About AVAYA VoIP Mon 68 About AVAYA VoIP Monitoring Manager Components of VoIP Monitoring Manager 2 VoIP Monitoring Manager Client 13 VoIP Monitoring Manager Server 61 72 About AVAYA VoIP Monitoring Manager 1 About Detailed Reports 32 About RTCP Monitor 56 About Session Properties 34 About Summary Reports 31 About the 57 About VoIP Monitoring Manager 1 About VoIP Monitoring Manager Client 2 About VoIP Monitoring Manager Server 2 About VoIP Monitoring Manager Web Client T 2 ACCESS EOT aie dere eie opor es 67 Active Endpoints Results List tee 17 Search 16 24 Active 28 Activity Monitor seeen 57 Advanced Search Invalid Search Parameter 68
129. on Avaya Communication Manager 1 Configure Switch Administrator forms You need to configure the System Parameters IP Options Form and the IP Network Region Form to send RTCP reports to the RTCP Monitor 2 Make one port 1099 The VMM Client and Server communicate using Java Remote Method Invocation RMI and uses port 1099 as its default port on the machine running the VMM server If port 1099 is not available another port must be made available 3 Check for Windows SNMP Agent The SNMP Agent must be installed for the VoIP Monitoring Manager Server to function You can check if the Windows SNMP Agent has been configured to run at startup automatically The installation also checks to see if the Windows SNMP Agent is installed If the Windows SNMP Agent is not installed the Add Remove Windows Components starts automatically and you are be prompted for the Windows 2000 CD location to install the Windows SNMP Agent 4 Check for a valid SNMP Community ID You must set an ID with the correct privileges 5 Configure SNMP agent for sending traps Although SNMP is installed and running it does not send the required traps until you configure it 6 Install VoIP Monitoring Manager Insert the CD into your drive and follow the instructions 7 Connect to a database When you first install VoIP Monitoring Manager you need to connect the VMM Server to a database Solving Installations Problems If you are experiencing dif
130. ons must have a Community ID from the list of Community Names 5 6 SNMP Service Properties Local Computer 4 ajx General Log On Recovery Dependencies Agent Traps Security Avaya VoIP Monitoring Manager Reference Send authentication trap Accepted community names public READ ONLY fred READ ONLY bloggs READ WRITE Add Edit Remove Accept SNMP packets from any host Accept SNMP packets fram these hosts Add Edit Remove Cancel Apply Add a public ID with Read and Write privileges if one does not already exist or is not available for use by VoIP Monitoring Manager Click OK Configure SNMP Service For Sending Traps To send traps you need to configure the SNMP Service To Configure Windows SNMP Agent for Sending Traps 1 2 3 4 5 Click Start gt Settings gt Control Panel gt Administrative Tools gt Services Scroll down and select the SNMP Service Right click on SNMP Service and select Properties from the context menu Select the Traps tab Type the community name that is configured on the network management system to which trap messages will be sent and click Add to list In the Trap destinations area click Add The SNMP Service Configuration dialog box displays In the SNMP Service Configuration dialog box type the IP address of the network management system to which the traps will be sent and click Add From the SNMP
131. option from the View Menu The Results List is updated with all currently active endpoints View Status Bar The Status Bar is the area of space at the bottom of the VoIP Monitoring Manager Client that shows the Connection Status and the current license state You toggle the display of the Status bar either by clicking on its icon on the Tool bar or selecting deselecting the checkbox in the View menu Update System View To update information displayed on the System pane click the Update System View icon This icon is located on the Tool Bar and the menu option can be accessed from View Refresh System View Configure Friendly Names for Gateways By default VMM provides an IP address when available for each gateway To make it easier to identify gateways you can assign an alias a friendly name for each gateway When assigned the alias for a gateway will be displayed in the Label column on the System pane However on the Endpoints pane you can use the Toggle Aliases check box to view or hide the aliases You can assign aliases on e aper server basis If you configure aliases on a per server basis the aliases will be displayed on all VMM clients that access that VMM server e aper client basis If you configure aliases on a per client basis each VMM client will use its own aliases for the gateways Even though each VMM client will view the same gateways each VMM client will have its own alias for each gateway e both a per
132. or t From which the RIP streamis bei ng sent RTPQut goi ngPor t To which the RIP streamis being received Endpoi nt Type CNarre participant PhoneNunber int int int tinyint bi gi nt var char 256 var char 256 participant from phone SDES item Too SDES item Gat ekeeper Addr ess 1 this participant Cctect 1 Gat ekeeper Addr ess2 this participant Octect 2 Gat ekeeper Addr ess3 this partici pant Cctect 3 Gat ekeeper Addr ess4 this participant Qctect 4 PayLoadType packets Peer Addr ess1 Qctect 1 Peer Addr ess2 Octect 2 Peer Addr ess3 Octect 3 Peer Addr ess4 Octect 4 Si enceSuppr essi on metric Medi aEncr ypt i on metric Acoust i cEchoCancel at i on cancellation metric EEE8021D DSCP DSCP metric EchoTai Lengt h Fr ameSi ze Go ef var char 256 tinyint tinyint tinyint tinyint tinyint tinyint tinyint tinyint tinyint tinyint tinyint tinyint int tinyint tinyint ti nyi nt Create the Participant table indexes CREATE NONCLUSTERED NDEX St art Dat el ndex ON Parti ci pant GO CREATE NONCLUSTERED NDEX EndDat el ndex ON Parti ci pant Go 76 Port on local machi ne from Port on local machi ne from Port on remote machi ne from The type of endpoint Un
133. oute Route Route 135 27 67 143 135 27 67 143 135 27 67 143 11 11 11 11 21 21 21 21 2 2 2 2 12 12 12 12 22 22 22 22 3 3 3 3 131313413 23 23 23 23 4444 14 14 14 14 24 24 24 24 5 5 5 5 15 15 15 15 25 25 25 25 135 27 66 55 135 27 66 55 f 35 27 66 55 1s ss Connected to server ozkbarrett a1 10 2 0 110 License State Licensed To view a Trace Routes Media Gateway Link Report 1 From the System pane select an object or click the expanding icon and select a child endpoint that was in a session with the parent endpoint The Report button becomes available 2 Click Report The Media Gateway Link reports appear 3 Click the Trace Routes tab View a Report You can generate reports for endpoints and media gateways Endpoint Reports After you run a search you can view the report on selected endpoints and endpoints involved in a session There are two types of Endpoint reports Summary Reports and Detailed Reports 43 Avaya VoIP Monitoring Manager Reference To View the QoS Data for an Endpoint 1 From the Results List select an endpoint or click the expanding icon and select a child endpoint that was in a session with the parent endpoint The Report button becomes available 2 Click Report The Report dialog box opens Media Gateway Link Reports From the System pane you can select a media gateway and click the Report button to view an aggregated report of all
134. p 07 7 z E Summary Report C Toggle Aliases Enter New Search Search IP Telephone 40122 10 174 52 219 dress Phon SIP Us Start Date end Date 910 180 20 223 12 21 05 4 20 12 21 05 4 20 PM 80 80 ino 200 300 10 174 52 219 40122 4 20 10i 00 10 180 20 232 12 21 05 4 24 12 21 05 4 24 PM 40 amp 10 180 20 232 12 21 05 4 24 12 21 05 4 24 PM 0 0 00 910 180 20 232 12 21 05 4 24 12 21 05 4 24 PM 10 180 20 232 12 21 05 4 22 PM 12 21 05 4 23 PM 10 180 20 232 12 21 05 4 22 12 21 05 4 22 PM 10 180 20 232 12 21 05 4 21 12 21 05 4 21 PM 10 180 20 231 12 21 05 4 22 PM 12 21 05 4 22 PM 0 180 20 231 12 21 05 4 21 12 21 05 4 21 PM Jitter ms Round Trip Time ms Loss 10 180 20 231 12 21 05 4 21 12 21105 4 21 PM 12121105 4 21PM 12 21 05 4 21 PM Min 1 Avg 3 Max 13 Min 67 Avg 69 Max 74 Min 0 Avg 0 Max 0 310 180 20 229 12 21 05 4 24 12 21 05 4 24 PM 10 180 20 229 12121105 4 24 12121105 4 24 PM Eat AUT 10 180 20 229 12 21 05 4 23 PM 12 21 05 4 23 PM 60 10 180 20 228 12 21 05 4 24 12 21 05 4 24 PM 4 00 200 300 10 180 20 228 12 21 05 4 23 _ 12 21 05 4 23 PM 2 20 10 00 10 160 20 226 12 21 05 4 23 12 21 05 4 23 PM 5 40 2 T 10 180 20 228 12 21 05 4 19PM 12 21 05 4 20PM 10 180 20 227 12 21 05 4 23 12 21 05 4 23 PM 10 180 20 224 12 2105 4 22 PM 1
135. plays in the Results List then the Gateway has three active sessions as explained e Telephone 8616 is a non IP telephone that is in a session with a Softphone e Telephones 1111 and 1222 are conferenced for example IP phone 8888 is in a session with these two phones e Telephone 8904 is a non IP telephone in a session with an IP telephone Arranging Reports Maximize Reports g You can expand the report to fill the whole viewing area by clicking on the Maximize button on the report or from the Window menu The Maximize button is the second button on the report s Title Bar It is next to the Close button If you select to maximize a report you can undo maximize from the Window menu To maximize reports select Window gt Maximize Alt w then m Arrange Icons The Arrange Icons option on the Window menu enables you to line reports up along the bottom of the application For this option to be available you must have a report minimized To arrange icons select Window gt Arrange Icons Alt w then Arrange the Reports on the Screen You can organize the reports in the VoIP Monitoring Manager display area using the following options from the Window menu Multiple reports For more information click on any of the following options e Cascade e Maximize e Tile Horizontally e Tile Vertically e Arrange Icons e Close e Close All You can also hold your mouse down on the Title Bar of each report and drag the report
136. port for an endpoint ih Avaya VolP Monitoring Manager Client Gateway and Gateway DEAR File Edit View Window Help ca ak ea ima TAI I System Endpoints Detailed 192 168 1 36 C Toggle Aliases Enter New Search Search 2 Gateway 192 168 136 SilAdaress Phon siP U StatDate _ EndDate 29172 16 1 36 A 2192 168 1 36 12 12 05 16 49 12112 05 19 04 Q 72161 42 6982168141 12 12 05 16 49 12 12 05 19 04 17216182 1002 ees Pa 1921681822002 12012 51453 12 12 515 52 17246183 1003 i 917216194 1004 2 1 1921681842004 112712105 14 52 12 12 05 15 50 17216186 1006 7 09192168 1 86 2006 12 12 05 10 48 1 2 1 2 05 12 09 092192 168 1 86 2006 12 12 05 12 51 121 2 05 13 06 7 8 192 168 1 86 2006 12 12 05 13 07 12 12 05 13 09192 168 1 86 2006 1212 05 14 53 12 12 05 15 50 17216187 hor 8192 168 1 87 2007 112012105 14 53 12 12 05 15 959192168136 EN NES 172 16 1 36 12 12 05 16 49 12 12 05 19 04 63192168141 E 2917216142 12 12 05 16 49 12112 05 19 04 192168182 2002 001921681 83 17216183 1003 121205 14 52 121205 15 52 919192168184 2004 172 16 1 84 1004 1271205 14 52 12 1 2 05 15 50 9192168 1 86 2006 2 EI TH 19172 16 1 86 1006 12 2 05 10 48 12 12 05 12 09 16 50 00 16 55 00
137. presents the lower levels You can point your mouse at the samples on the line graph and the exact time and QoS value will display For more detailed information see the topic on About Detailed Reports and or Interpreting Detailed Reports Different Scales for Each QoS Parameter The QoS parameters have different values To represent each parameter on the same report the Y axis has a different scale that suits each QoS parameter These scales are shown on the Y axis in their respective colors X axis The X axis on the Detailed Reports represents the date range It is the horizontal area of the line graph from the left to the right of the report The start of the date range begins from the left of the horizontal axis and continues until the end of the date range on the far right side Alter the Date Range to Show More Deiail You can alter the date range to a shorter date or longer date period to see more or less detail Gateway The Results List will display one or more phone numbers next to the Gateway endpoint type These phone numbers are the phone numbers for which that the Gateway is acting as an intermediary Therefore the phone number of the Gateway can change and can be multiple phone numbers The Results List will separate endpoints involved in a session with a comma Conferenced calls are separated by a colon 48 Avaya VoIP Monitoring Manager Reference For example if the following phone number 8616 1111 1222 8904 dis
138. rate a trap based on inactivity 54 Avaya VoIP Monitoring Manager Reference For more information about the RTCP tab click the Listen Port and Activity Monitor fields on the following image ox wow We 55 Avaya VoIP Monitoring Manager Reference Configuration Messaging Tab The Configuration Messaging tab contain the Configuration Messaging Port field The server and monitor must use the same Configuration Messaging port Server Options Data Storage RTCP Configuration Messaging Configuration Messaging Port WARNING The Server and Monitor must use the same Configuration Messaging port The default port is 27015 The Monitor must be restarted after the Configuration Messaging port is modified in the Server Configuration Messaging Port 27015 Done About RTCP Monitor The RTCP monitor collects the RTCP packets sent from the Avaya endpoints and stores the information in a proprietary database The RTCP monitor also runs as a sub agent of the Windows SNMP agent All the information contained in the database can be queried through SQL The specifications for querying the database are found in e RTP MIB The reference is located at http www ietf org rfc rfc2959 txt e The proprietary AVAYA VMON MIB The ASN 1 definitions of this MIB and associated traps are included as text files in the installation 56 Avaya VoIP Monitoring Manager Reference Components
139. ring Manager Reference Customized Setup You only need to use these procedures if you are changing the default installation for example creating your own database Change Monitoring Manager Server To change the VoIP Monitoring Manager Server that the VoIP Monitoring Manager Client is communicating with 1 Select File Connect to New Server The Host Name of Server dialog box appears 2 Enter the name of the new VoIP Monitoring Manager Server and click OK Host Name of Server Enter the host name of the server to connect to localhost M If you are using the VoIP Monitoring Manager Client from a browser you will be unable to change the server from which the Client is receiving information The monitor that is displaying the Client must be directly connected to the Server that is running the VoIP Monitoring Manager Server Configure Database Tables You do not need to configure the database tables as part of a normal installation this happens automatically You only need to configure the database tables if you initially use the default MSDE database but then decide to migrate to an SQL Server database Migrate Data Use this procedure if you want to migrate VoIP Monitoring Manager data from the standard MSDE database to an SQL Server 2000 database or an SQL Server 2005 database Reasons for performing this migration include e Database content needs to exceed 2 GB e You want access to improved ma
140. rms 63 Recommended Settings 63 System 65 Terminal Alarms 66 Trap or Alarm eeepc 63 Troubleshooting Problems with Client Check for a Valid Community ID 8 No Data is Displaying on a Report 68 No Endpoint Data Available 68 No Endpoints Matched the Search 69 Windows SNMP Agent is Not Running 74 Troubleshooting Problems with Client 67 Troubleshooting Problems with Server Check for a Valid Community ID 8 Could Not Resolve Host Name 71 Invalid RTOP Port 72 PIODIG iiie ede ie 72 RMI Registry 73 Set RTOP Port 73 SNMP Service 74 VoIP Monitoring Manager Server Error Messages 71 Windows SNMP Agent Connection ut U Unable to establish database connection 74 Understanding Detailed Reports About Detailed Reports 32 Detailed Session Report 38 Interpreting the Values Using Detailed RODOLHS siii ire o eee 47 Understanding Detailed Reports 32 Understanding Summary Reports About Summary Reports 31 Interpreting the Values Using Summary Reports cen tue nante 47 Summary Session Report
141. s List 48 Search Button 19 View a 22 43 View Active Endpoints 28 View Results 27 VoIP Monitoring Manager Client 13 Results List 17 RMI Registry Error Troubleshooting 67 RMI Registry 73 Round Trip Time RTT Vcl 81 Round Trip Time RTT 57 RSVP Status eee erede 81 RTOP Listen 62 RTCP Monitor Components of VoIP Monitoring Manager r Mule IET ege veteres 2 Installing VoIP Monitoring Manager ea RTOP Monitor neesiana 56 RTCP or Real Time Control Protocol 75 RTCP or Real Time Transport Control aie ec TETEE 75 RTP Stream Table Create Statistical Reports 28 52 Export Report Data 52 100 Export Result List 27 51 Runa Searchs undc aa aa ia 21 23 S SAT Configure IP Network Region Form 6 SAT xus teet Reed 53 SCal S 5 cce dues e 48 Schema 75 Search Advanced Search 24 Altering Date Range of Reports 46 Gateway
142. s can be reported as a similar sound problem to jitter but they are not related You need to rule out that this is not the cause of the problem Interpreting RSVP Status The RSVP status can change during a session For example if the RSVP status for a single endpoint in a session has changed between significant states such as Failed and Success VoIP Monitoring Manager will use the label Various to represent this situation However if the status has only changed from Pending to Success then VoIP Monitoring Manager will report Success Also the RSVP status can be different for each endpoint in the session For example RSVP may be disabled for one endpoint in the session and enabled for the other The RSVP status can be Unknown Information about the RSVP status was not available Disabled The end point has been configured to ignore RSVP signaling Not in Use RSVP is enabled for use but there is no receiver RTP channel session active or no attempt has been made by the sender to protect the receivers RTP channel i e no Path message has been received Reservation Pending This state indicates that the receiver has responded to the first Path message it has received since the call started with a Resv message and is waiting for a ResvConf to confirm the reservation is installed Reservation Failed This state indicates that the receiver has had a reservation fail or timeout or an existing reservation was torn down prematurely
143. s on the client system Run a Search The first action required when using the VoIP Monitoring Manager Client is to search for endpoints You can search endpoints active from a point in time in the past or between a date range You can also use the Advanced Search options to narrow the search based on phone number SIP username network addresses or QoS value Once you have completed your search the Results List display the list of endpoints that match your search criteria You can then view a report for an endpoint in the Results List To Run a Search 1 Perform one of the following steps e Select Edit gt Search e Click Search on the Endpoints pane The Search dialog box appears 2 From the Search dialog box click the drop down arrow to select the time period for active endpoints The default is 1 minute but you can select hours days weeks or months 3 If you want to select a date range of active endpoints click From and click the calendar s drop down arrow to open the calendar 21 Avaya VoIP Monitoring Manager Reference 4 From the calendars select the start from and end date to of the range You can select hours minutes seconds and AM PM You can also use the arrow buttons to scroll through the months and years 5 Click Search The Results List updates with a list of endpoints that match your search criteria Now you can select an endpoint and view its report View a Report You can generate reports for e
144. sation could be reported 0 to 10 Acceptable No drop out in conversation You interpret the Summary Reports by noting where the needle on the gauges is positioned for each of the QoS gauges When the needle is positioned in either the yellow or red ranges it is indicating degradation in the QoS The needle on the gauge shows the average values measured and the black inner arc shows the range of values measured These values also display below each gauge 47 Avaya VoIP Monitoring Manager Reference Table of Values for Summary Reports of Endpoints Crackling static or intermittent delay could be reported Slight pause in the conversation at the lower end of the range to more lengthy delays at the top Jitter ms Round Trip Time ms Loss 0 to 50ms 0 to 180ms 0 to 10 Acceptable Acceptable Acceptable Conversation was No delay between each No drop out in conversation smooth endpoint 50 to 150ms 180 to 500ms 10 to 30 Warning Warning Warning Drop out and missing parts of the conversation could be reported end of the range could be reported Not Acceptable Not Acceptable Not Acceptable Y axis The Y axis on the Detailed Reports line graphs is the vertical area of the report covering the top to the bottom of the graph The top of the Y axis represents the upper levels for each of the QoS parameters and the bottom of the Y axis re
145. sec Keep Alive Count 5 AUDIO RESOURCE RESERVATION PARAMETERS RSUP Enabled n Why you might not want to use the default parameters Multiple VoIP Monitoring Manager Servers might be installed on a large system in order to reduce the network traffic between a set of endpoints and the RTCP Monitor for example low bandwidth link between endpoints in one network region and a remote RTCP Monitor The network traffic due to RTCP reports being sent from the endpoints to the RTCP Monitor is usually low less than 40 bytes per second per currently active VoIP call RTP session Therefore it is usually unnecessary to have multiple RTCP Monitors If multiple VoIP Monitoring Manager Servers are installed on the system then the endpoints in each network region can be configured to send their RTCP reports to different RTCP Monitors To configure the endpoints in each network region to send their RTCP reports to different RTCP Monitors perform the following steps e Set Use Default Server Parameters field to n yes e Specify the IP address of the Windows 2000 PC running the VoIP Monitoring Manager Server for that network region Avaya VoIP Monitoring Manager Reference Configure System Parameters IP Options Form You must configure two Switch Administration Forms SAT on Avaya Communication Manager to send RTCP reports to the RTCP Monitor These forms are called the system parameters ip options form and the ip network region form
146. ssage the number of reports opened has reached the VoIP Monitoring Manager s limit Only ten reports can be displayed at once You will need to close some reports The reports for the selected endpoints could not be displayed as the limit on the number of reports displayed would be exceeded Please close some reports or select fewer endpoints and try again Help Could Not Be Displayed If you receive the following error message there are problems displaying the help You may need to check if the VoIP Monitoring Manager is installed correctly 67 Avaya VoIP Monitoring Manager Reference The help could not be displayed Please check that the VoIP Monitoring Manager is installed correctly Invalid Bounds If you receive any of the following error messages then the values entered in the Report Properties dialog box is not a valid entry Check that the value in the left field is less than the value in the right field or in the case for the packet loss field the value must not be greater than or equal to 100 The upper lower bound must be greater than the lower bound The percentage loss upper bound must be greater than the lower bound and less than or equal to 100 Invalid Date Range If you receive this error message then the start date selected in the Search dialog box is after the end date You will need to change the start date or end date in the Search dialog so that the start date is before the end date The date range is invalid
147. sse 48 Invalid Search Parameter 68 No Endpoints Matched the Search 69 Results List e em 17 RSVP Status 81 Run a 21 23 Search 19 Search 16 24 Search for a Specific Network Address 25 Search for a Specific Phone Number 26 Search Using Quality of Service QoS Values sudden 27 S68 cll nd Ica dd dae A todas 16 i r 21 Cre E ieee ele 23 SC DE 24 Search Button sssssssssssss 19 Search Dialog Advanced 24 Invalid Date Range 68 Invalid Search Parameter 68 Results List unes 17 RUN Search ctis 21 23 Search Dialog 16 Search Dialog 24 Search for a Specific IP Address Advanced 24 Search for a Specific IP Address 25 Search for a Specific Network Address Advanced 24 Search for a Specific Network Address 25 Search for a Specific Phone Number Advanced 24 Search for a Specific Phone Number 26 Search Using Quality of Serv
148. t configured on the Avaya voice system For more information see http www iana org assignments port numbers and your Avaya Call Processing or Switch Administration Forms SAT You will also need to enter a Windows SNMP Agent Community ID with write access The default is private It is very unusual to change the listen port since the default of 5005 should work in most situations Connecting to the License Server The Connect to License Server option in the File menu enables you to log into the WebLM server that manages your Avaya licenses If the license server was not configured during installation you are prompted to connect to the license server the first time you start the VMM Server To connect to the license server 1 From the File menu select Connect to License Server The License Server Administration dialog box appears 2 Inthe License Server box enter the IP address of the WebLM server 3 In the Port Number box enter the port number 4 Click the OK button If you click the Cancel button you will be able to start VMM but you will only be able to use it for 90 days The Server Status area will indicate that VMM is operating in Evaluation mode and display the number of days remaining 62 Avaya VoIP Monitoring Manager Reference Generating Traps amp Alarms Server Generating Traps and Alarms You can set rules to generate traps that notify you when the VoIP network QoS parameters have reached unacceptable l
149. table The data in this table is indexed by ParticipantlD and a time offset The SessionlD and ParticipantlD enable the data to be linked to corresponding sessions in the Session table The time offset indicates when this set of information was reported in seconds since the start of each call The Time varying Data table will display in Microsoft Excel below the Session table on the same worksheet To view the information more easily you may want to copy the table and paste it to another worksheet TimeOffset The TimeOffset column displays the number of seconds since the session started for this set of data This column appears in the Time varying Data Table of the exported file TOOL The TOOL value is the name and version of the application generating the stream for example Avaya VoIP Engine v 123 This information may be useful for diagnosis The TOOL value should remain constant for the duration of the session Trace Route Table The Trace Route table contains information about the route in the network that the RTP packets traverse between the two endpoints of the call It will display in Microsoft Excel below the Time varying Data table Trap Refer to Alarm TTL Refer to Time To Live 89 Avaya VoIP Monitoring Manager Reference V Voice over Internet Protocol Voice over Internet Protocol VoIP is the technology standard that supports Internet telephony It provides the capability for live voice communicati
150. the VoIP sessions over the selected link There are three types of Media Gateway Link reports Summary Media Gateway Link Report Detailed Media Gateway Link Report and Trace Routes Media Gateway Link Report Close Report You can close the report window by performing one of the following steps e Click on the Close button on the Title Bar of the report e Select the Close option from the Window menu Ctrl w then e The Close button is the last button on the right hand side of the report The icon has an X in the middle of it as shown above Close All Reports You can close all the reports simultaneously by selecting the Close All option from the Window menu If you only want to close one report click on the Close button on the report You can also select Window gt Close Ctrl w then Copy Report You can copy the reports to the computer s clipboard This enables you to paste the report as an image into other applications To Copy 1 Click on the title bar of the report you want to copy 2 Select Edit gt Copy Report Ctrl C 3 Open the application such as Microsoft Work or Microsoft Excel in to which you want to paste the report 4 Press Ctrl v on your keyboard to paste the report If you are using the VoIP Monitoring Manager Web Client then you will be unable to copy the reports to another program Move the Reports You can drag and drop the reports around the display area to assist with viewing To
151. these licenses in sets of 2000 phone endpoints and 40 media gateways The Avaya licenses are managed by the WebLM server which is provided with VoIP Monitoring Manager By selecting Help gt About in the VMM Server window or the VMM Client you can view the following information e the number of licenses purchased e the number of phones at the local server This number represents the phones that reported to VMM in the last 28 days This number will increase if you move phones for example change extensions or IP addresses In this case these phones appear to be new endpoints to VMM Since there is a 30 day grace period this will not be a problem e the number of phones at the local server that exceed the license that is the number of phones that are unlicensed If greater than zero this number is displayed in red This can occur if you have only one monitor connected to the WebLM License Server and you have more phones stored in the database than licenses purchased e the number of media gateways at the local server This number represents the media gateways that reported to VMM in the last 28 days e the number of media gateways at the local server that exceed the license that is the number of media gateways that are unlicensed If greater than zero this number is displayed in red This can occur if you have only one monitor connected to the WebLM License Server and you have more media gateways stored in the database than licenses
152. ting RTCP data You have the option of purchasing the VoIP Monitoring Manager license key This key is required to fully activate the VoIP Monitoring Manager beyond the 90 day trial period When a license key is purchased an instance of WebLM License Server is required to manage the license key If you do not have a license to use VoIP Monitoring Manager you can use the software for a 90 day trial period 30 Avaya VoIP Monitoring Manager Reference Working with Reports Client About Summary Reports The Summary Report displays the QoS data as a reading on a gauge The green segment of the gauge indicates values that reflect acceptable voice quality measured The amber segment warns you of degraded voice quality levels and the red segment indicates unacceptable voice quality levels measured The needle on the gauge shows the average values measured and the black inner arc shows the range of values measured To edit the default range displayed on the gauges use the Report Properties dialog Summary Report Features e Displays information such as the type of endpoint and the phone number e Displays start and end dates at the bottom of the report These dates can be altered to narrow or lengthen the date range This will cause the data to show more or less detail in the report The following is an example of a Summary Report for endpoints Hg Avaya VoIP Monitoring Manager Client IP Telephone 40122 and Gateway File Edit View Window Hel
153. username Network Address or date range as specified in the Search dialog box Try Broadening the Search e Select a different date range in the Search dialog box e Usea more general phone number pattern e Search for all endpoints instead of just those matching a given phone number SIP username or network address Server Unavailable If you receive one of the following error messages the VoIP Monitoring Manager Server has not been started You must start the VoIP Monitoring Manager Server and verify that the machine you have attempted to connect with is the machine running the VoIP Monitoring Manager Server If you are using the Web Client you must refresh your browser to reconnect to the Server 69 Avaya VoIP Monitoring Manager Reference Not connected to VoIP Monitoring Manager Server The VoIP Monitoring Manager Server on computer name inserted is not currently available Please ensure the server is running and try connecting again If you are running the Web Client the error message will be slightly different as follows The Avaya VoIP Monitoring Manager Server is not currently available Please ensure the server is running and refresh this page in your browser For this situation check the server is running and refresh the browser page F5 on your keyboard will refresh for most browsers Server Version Error If you receive the following error message you will need to ensure that the VoIP Monitoring Mana
154. ut is not installed by default You will be prompted during the VoIP Monitoring Manager install to install it from the Windows CD if Windows SNMP service is not installed already Could Not Resolve Host Name If you receive the following error message the machine running the VoIP Monitoring Manager Server is not correctly configured for TCP IP If your IT department cannot resolve this problem please contact customer support Error starting Server text of exception raised inserted Server exiting Excessive Packet Loss Packet Loss is the result of packets being lost in the transmission from one endpoint to another When packet loss occurs there could be a drop out of words or partial words in the conversation At low levels poor voice quality would result At high levels the conversation becomes unintelligible Packet Loss can result from line congestion 71 Avaya VoIP Monitoring Manager Reference General Server Error If you receive the following error message you must perform one of the following steps e Reboot the machine and restart the VoIP Monitoring Manager Server e Contact customer support Unknown error starting server Try rebooting Please contact customer support if this error continues Server exiting Invalid RTCP Port If you receive the following error messages then the number entered in the RTCP Listen Port field in the VoIP Monitoring Manager Options is not valid Enter a number in the range of 1 65535
155. ver software is installed e The Web server must be configured to publish the file to the following VoIP Monitoring Manager installation path C Program Files Avaya VoIP Monitoring Manager jars ClientApplet htm e The PC you will use to access the Avaya VoIP Montoring Manager Server must be able to connect to the VMM server via a Web browser and have the following software installed e Microsoft Internet Explorer 6 or later e SUN Java 2 Runtime Environment SE v1 4 2 06 For more information see the topic About the VoIP Monitoring Manager Web Client 20 Avaya VoIP Monitoring Manager Reference To Start Web Client From your browser type in the following url Http VMMServerMachineName VoIPMonMgr ClientApplet html where VMMServerMachineName the machine running the VMM Server This url points to the machine running the VMM Server If you do not have the Sun Java Plug in installed you are prompted to install it To exit the Web Client just close the browser There are limitations in using the VMM Web Client These are imposed by the security restrictions associated with running unsigned applets The limitations are e You can only access one monitor that is directly connected to the server running the VMM Server e You cannot e Connect to a new server e Use the Copy functionality e Persist the settings from the Report Properties dialog box e Log to the Windows event log or files e Configure aliases for gateway
156. x shows e the version of VMM e the current license state that is whether you are using a valid license or you are running VMM in evaluation mode e the number of licenses purchased e the number of phones at the local server This number represents the phones that reported to VMM in the last 28 days This number will increase if you move phones for example change extensions or IP addresses In this case these phones appear to be new endpoints to VMM Since there is a 30 day grace period this will not be a problem e the number of phones at the local server that exceed the license that is the number of phones that are unlicensed If greater than zero this number is displayed in red This can occur if you have only one monitor connected to the WebLM License Server and you have more phones stored in the database than licenses purchased e the number of media gateways at the local server This number represents the media gateways that reported to VMM in the last 28 days e the number of media gateways at the local server that exceed the license that is the number of media gateways that are unlicensed If greater than zero this number is displayed in red This can occur if you have only one monitor connected to the WebLM License Server and you have more media gateways stored in the database than licenses purchased Avaya provides a 90 day trial version of VoIP Monitoring Manager After 90 days VoIP Monitoring Manager stops collec
157. yint MaximumJitter PeerAddress1 tinyint JitterBufferOverrun PeerAddress2 tinyint JitterBufferUnderrun PeerAddress3 tinyint JitterBufferDelay PeerAddress4 tinyint SilenceSuppression tinyint MediaEncryption tinyint AcousticEchoCancellation tinyint IEEE8021D int DSCP tinyint EchoTailLength tinyint FrameSize tinyint ParticipantlD uniqueidentifier TimeOffset int ID uniqueidentifier HopAddress1 HopAddress2 HopAddress4 HopTime Mode GracePeriodRemaining DemoPeriodRemaining EndpointCapacityTotal EndpointCapacityUsed EndpointCapacityAcquired i GatewayCapacityTotal GatewayCapacityUsed GatewayCapacityAcquired i ErrorMessage varchar 256 DatabaseVersion varchar 15 LicenseServerAddress char 15 LicenseServerPort int ConfigurationMessageManagerPort int 80 Avaya VoIP Monitoring Manager Reference Handling Jitter Removing Jitter Jitter can result from bad queuing strategies set up on network equipment Check your equipment manual for recommended settings To remove jitter the endpoints need to collect packets and hold them long enough to allow the slowest packets to arrive allowing them to be played at even intervals in the correct sequence which causes additional delay Jitter Effects Jitter can create audible voice quality problems if the variation is greater than 60ms Symptoms of excessive jitter could be reported as crackling or static A faulty microphone or other hardware problem

Download Pdf Manuals

Related Search

Related Contents

Mode d`emploi  Shuttle X50XB Black  Manual de Usuario e Administrador    A851 Pro-Series Security Camera  広報一括ダウンロード  50 Opening John Test`s Health Care Record  ASUS X72JT-TY106V  MODEL 8100【223KB】  Módulo 2  

Copyright © All rights reserved. Failed to retrieve file