Avaya 0621C4P Notice
Contents
1. CS 2000 SN10 Nortel recommends an upgrade to these firmware releases at the earliest CS 2100 SE10 SPRON CICM 10 0 MR2 The CICM EM Firmware Update menu allows choosing minimum and CICM EM 10 0 MR2 recommended firmware levels for all supported IP Phones Once initiated from the CICM EM the actual IP phone firmware upgrade is carried out directly through the CICM For further details please refer to CICM Configuration NTP NN10240 511 and CICM IP Phones Fundamentals NTP NN10300 135 Nortel Page 9 of 14 System Compatibility and Requirements System Notes Advisements Nortel Application Gateway 1000 6 2 and Nortel Application Gateway 2000 6 2 These firmware releases provide support to interwork with Nortel Application Gateway 1000 AG1000 release 6 2 and Nortel Application Gateway 2000 AG2000 release 6 2 The Nortel Application Gateway solution continues to deliver on IP Telephony s promise of convergence with important enhancements to the powerful packaged applications on the IP Phone s desktop applications that are simply not possible to deliver with the traditional digital telephone With the Nortel Application Gateway IP Phone communication is truly transformed into a new feature rich communications experience For more information on the capabilities introduced with AG1000 and AG2000 please refer to the Product Bulletin P 2008 0005 Global The IP Phone 1110 and 1150E are not supported by t2. NTYSO3BBGSE6 IP Phone 1120E GSA RoHS Manufacture 0624C4l bin Discontinued NTYSO3ACE6 IP Phone 1120E Graphite with Icon Keycaps 0624C4l bin RoHS NTYSO3BCE6 IP Phone 1120E Graphite with English keycaps 0624C4I bin ROHS NTYSO3BCGSE6 IP Phone 1120E GSA RoHS 0624C4I bin NTYSO5AA IP Phone 1140E Graphite with Icon Keycaps 0625C4l bin Manufacture Discontinued NTYSO5BA IP Phone 1140E Graphite with English keycaps 0625C4l bin Manufacture Discontinued NTYSO5AC IP Phone 1140E Graphite with Icon Keycaps 0625C4I bin NTYSO5BC IP Phone 1140E Graphite with English keycaps 0625C4l bin NTYSOS5ABE6 IP Phone 1140E Graphite with Icon Keycaps 0625C4l bin ROHS Manufacture Discontinued NTYSO5BBE6 IP Phone 1140E Graphite with English Keycaps 0625C4l bin ROHS Manufacture Discontinued NTYSO5BBGSE6 IP Phone 1140E GSA RoHS Manufacture 0625C4l bin Discontinued NTYSO5ACE6 IP Phone 1140E Graphite with Icon Keycaps 0625C4I bin ROHS NTYSO5BCE6 IP Phone 1140E Graphite with English Keycaps 0625C4l bin ROHS NTYSO5BCGSEE6 IP Phone 1140E GSA RoHS 0625C4I bin Nortel Page 8 of 14 NTYSO6AAE6 IP Phone 1150E Graphite with Icon Keycaps 0627C4l bin ROHS NTYSO6BAE6 IP Phone 1150E Graphite with English Keycaps 0627C4l bin ROHS Call Server Compatibility and Requirements These firmware releases are compatible with the below Nortel Call Server Call Server Notes Advisements
3. cabling problem is corrected This fix is only an issue if the installer when installing the Nortel IP Phone 2007 1120E or 1140E inadvertently connected the network Ethernet cable to the PC Ethernet port on the back of the phone instead of connecting it to the network Ethernet port on the back of the phone IP Phones 2007 running firmware previous to 0621C2B and IP Phone Nortel Page 4 of 14 1120E and 1140E running firmware previous to 0624C1C and 0625C1C respectively will work when incorrectly connected but this does introduce the potential for network degradation These new firmware loads will try and safe guard the network by trying to prevent phones that are mis cabled to function This means that the IP Phones that are working on a previous release of firmware may stop working if they are not correctly wired But realize that a mis cabled phone may still work even with the new firmware if the network infrastructure supports Auto MDIX If the network infrastructure supports Auto MDIX network loop can still occur if the network is not running the Spanning Tree Protocol STP or a similar loop avoidance protocol As a preventative measure to reduce the potential for network degradation and to prevent mis cabled phones from ceasing to work when their firmware is upgraded please consider taking the necessary steps to ensure your Nortel IP phones network cables are plugged into the correct ports on the back of the phone network cabl
4. 070828 30816 Problems with DHCP when the IP phone is move from one voice VLAN ID to another 070412 96011 Sometime the DHCP release is not sent 071016 77594 Slight chance of dropped speech path after DHCP lease expires 070625 69613 Adjustments required to LLDP 070831 35338 070904 37118 071229 41337 Slight chance that IP call recording may fail 070223 46116 Backlight may not shut off 070522 35488 A feature key label can exceed the field width if it has many wide characters 070627 71567 Possible display concerns when scrolling within corporate directory 071005 68421 Certain ports susceptible to Port Scans Nortel Page 3 of 14 Product Advisements Running Auto VLAN on the IP Phones without the DHCP server offering VLAN information may result in the IP Phone becoming unresponsive Applies to IP Phone 2001 2002 2004 2007 1110 1120E 1140E 1150E An issue was found with the Auto VLAN feature in the IP Phones that could result in the IP Phone becoming unresponsive If the IP Phone is provisioned for Auto VLAN and the DHCP server does not provide VLAN configuration information the IP Phone will attempt a connection to the call server with untagged packets i e no VLAN If the phone cannot establish connection to the call server the phone will remain in an unresponsive state until manually reset It is therefore strongly recommended that if the phone is provisioned for Auto VLAN tha
5. NORTEL Product Bulletin Bulletin Number P 2008 0032 Global Date 1 February 2008 UNIStim Firmware 0621C4P for IP Phone 2007 and 0623C4l 0624C4I 0625C4I and 0627C4I for IP Phone 1110 1120E 1140E and 1150E respectively REVISION HISTORY Date Revision Summary of Changes 31 January 08 Original bulletin This is the original publication 1 February 08 Revision 1 Add advisory concerning Auto VLAN feature Introduction Nortel is pleased to announce the availability of UNIStim firmware version 0621C4P for the IP Phone 2007 In addition Nortel is pleased to announce the availability of firmware version 0623C4l 0624C4I 0625C4I and 0627C4I for the IP Phone 1110 IP Phone 1120E IP Phone 1140E and IP Phone 1150E respectively These new firmware loads deliver enhancements to Nortel s IP Telephony Solution and deliver general quality improvements The enhancements available include P Client registration to Application Gateway 1000 and Application Gateway 2000 release 6 2 via cookies Nortel Page 1 of 14 Enhancements Application Gateway New Set Registration Model using Cookies Applies to IP Phone 2007 1110 1120E 1140E and 1150E Application Gateway releases prior to 6 2 obtained phone DN to IP mapping information from the Communication Server 1000 via a connection to the administrative console port With firmware releases 0621C4P 0624C4I 0625C4I and 0627C4I the Application Gateway Release 6 2
6. ble Voice 802 1Q VoiceVLAN No VLAN LLDP MED LLDP VLAN Name DHCP Enter VLAN ID VLAN Filter Cirl Priority Bits Auto 1 2 3 4 5 6 7 Media Priority Bits Auto 1 2 3 4 5 6 7 Disable PC Port PC Port Speed Auto 10BT 100BT PC Port Duplex Auto Force Full Force Half Disable Data 802 1Q DataVLAN No VLAN LLDP VLAN Name Enter VLAN ID Data Priority Bits Auto 1 2 3 4 5 6 7 PC Port Untag All Cached IP Ignore GARP Enable PSK SRTP XAS IP xXX XXX XXX XXX Graphical XAS Port TFTP IP xxx xXxX XXX XXX Enable Bluetooth Auto yes No This menu item on IP Phone 1140E and 1150E only Nortel Page 13 of 14 The IP Phone 2007 1110 1120E 1140E and 1150E contain a password protection mechanism to lock out access to the Network Configuration menu If enabled access to the Network Configuration menu is password protected and the password is prompted by a pop up window One must type the password 26567 738 color set from the dial pad and press the center of the navigation cluster enter key to enter the Network Configuration menu When an incorrect password is entered the Network Configuration Menu is not opened To thwart password guessing only 3 incorrect password entries in a row are allowed After the 3 incorrect entry the password entry is ignored for 5 minutes During this period of time the password prompt is displayed and the entered digits accepted however the ph
7. can obtain the DN to IP mapping information as well as other information directly from the Nortel IP phones via a cookie Support for the cookie feature requires that the Application Gateway and IP Phones be running in either a Communication Server 1000 Release 5 or greater environment or a Communication Servers 2100 Release 10 environment A major benefit of the cookie feature is the more effective transfer of phone specific data from the communication server to a connected Application Gateway via the respective IP Phone Nortel Page 2 of 14 Quality Improvements The 0621C4P 0623C4I 0624C4I 0625C4I and 0627C4I firmware loads also continue to improve the overall quality of the IP Phone 2007 and Next Generation IP Phones 1110 1120E 1140E and 1150E through the delivery of ongoing resolution of CRs and closed cases In total well over 100 quality improvements have been delivered and 15 customer cases have been closed in these new firmware loads since the last suite of GA firmware loads The list of closed cases since the last suite of generally available GA firmware loads are listed below The 0621C4P 0623C4l 0624C4l 0625C4I and 0627C4I firmware releases close the following cases Case Title 070326 78016 Problems muting the phone when connected to a BCM400 4 0 070508 21232 Problems with LLDP interworking with Cisco VMPS 070531 45195 IP Phone beeps on audio stream upon receiving an unexpected codec 070924 56747 request
8. d the user may need to adjust contrast again The local contrast control on the IP Phone 1110 1120E 1140E and 1150E is accessed by a double press of the Services key and selecting 1 Preferences then 1 Display Settings in the menu The TPS contrast control is accessed with a single press of the Services key then selecting Telephone Options then Contrast Adjustment Nortel Page 7 of 14 IP Phone Compatibility These firmware releases are compatible with the following IP Phones PEC Description Firmware file NTDU96AB70 IP Phone 2007 Charcoal with Bezel 0621C4P bin Manufacture Discontinued NTDU96AC70E6 IP Phone 2007 Charcoal with Bezel RoHS 0621C4P bin NTYSO2AAE6 IP Phone 1110 Graphite with Icon keycaps 0623C4l bin NTYSO2BAE6 IP Phone 1110 Graphite with English keycaps 0623C4I bin NTYSO3AA IP Phone 1120E Graphite with Icon Keycaps 0624C4l bin Manufacture Discontinued NTYSO3BA IP Phone 1120E Graphite with English keycaps 0624C4I bin Manufacture Discontinued NTYSO3AC IP Phone 1120E Graphite with Icon Keycaps 0624C4l bin NTYSO3BC IP Phone 1120E Graphite with English keycaps 0624C4I bin NTYSO3ABE6 IP Phone 1120E Graphite with Icon Keycaps 0624C4l bin ROHS Manufacture Discontinued NTYSO3BBE6 IP Phone 1120E Graphite with English Keycaps 0624C4I bin ROHS Manufacture Discontinued
9. e into the network Ethernet port and the PC Ethernet cable if connecting a PC to the PC Ethernet port little computer icon on the back of the phone Correction to VLAN Access Process Applies to IP Phone 2007 1120E 1140E may impact current network configurations The 0621C4P 0624C4I and 0625C4I firmware releases continue to support the changes to the VLAN Access Process that were first introduced in 0621C2B 0624C1E or 0625C1E firmware When upgrading to 0621C4P 0624C4I or 0625C4I from any load previous to 0621C2B 0624C1E or 0625C1E respectively the corrections to the VLAN access process might impact current customer network configurations especially if something special was done to compensate for the former operation of the phone 1 Voice VLAN enabled with the Automatic VLAN Discovery feature initial DHCP request is forwarded based on the Data VLAN policy i e untagged if Data VLAN is disabled or tagged with the Data VLAN ID if Data VLAN is enabled Subsequent DHCP requests and the resolution of a Voice VLAN will be as per existing automatic operation The potential impact of this change to an installed customer network is If they have a Data VLAN configured on the phone and they have the auto configure VLAN feature enabled and they DO NOT have their DHCP server on the Data VLAN then the phone running these new firmware images will not register to the call server Customers should check that the DHCP server i
10. fg XAS 0 N 1 Y 1 if 1 XAS IP Xxx XXX XXX XXX Voice 802 1Q 0 N 1 Y 1 if 1 VOICE VLAN 0 N 1 Y 0 if 1 VLAN Cfg 0 Auto 1 Man 1 if 0 LLDP MED 0 N 1 Y 0 if 0 LLDP VLAN 0 N 1 Y 0 if 0 DHCP 0 N 1 Y 0 else if 1 VOICE VLAN ID VLANFILTER 0 N 1 Y 0 Ctrl pBits 0 7 8 Au 8 Media pBits 0 7 8 Au 8 PC Port 0 OFF 1 ON 1 This menu item and submenus are not applicable on IP Phone 2001 if 1 Speed 0 A 1 10 2 100 0 if 1 or 2 Duplex 0 A 1 F 2 H 0 Data 802 1Q 0 N 1 Y 1 if 1 DATA VLAN 0 N 1 Y 0 if 1 DATA VLAN Cfg 0 A 1 M 0 if 1 DATA VLAN ID Data pBits 0 7 8 Au 8 PCUntagAIll 0 N 1 Y 0 Cached IP 0 N 1 Y 0 GARP Ignore 0 N 1 Y 0 PSK SRTP 0 N 1 Y 1 The IP Phone 2007 1120E 1140E and 1150E configuration menu was expanded with the 0621C4J 0624C4D 0625C4D and 0627C4D firmware releases The graphic menu structure below presents the complete configuration menu now available Nortel Page 12 of 14 Enable 802 1x EAP DevicelD Password Enable 802 1ab LLDP DHCP No Partial Full Set IP XXX XXX XXX XXX Net Mask xxx xxX XXX XXX Gateway XXX XXX XXX XXX S1 IP XXX XXX XXX XXX Port S1 Action Retry S1 PK FFFFFFFFFFFFFFFF S2 IP XXX XXX XXX XXX Port S2 Action Retry S2 PK FFFFFFFFFFFFFFFF Ntwk Port Speed Auto 10BT 100BT Ntwk Port Duplex Auto Force Full Force Half Disa
11. he AG1000 and the AG2000 IP Phone Firmware U rade Method Communication Server Dependent Communication Server 2000 2100 Centrex IP Client Manager CICM The IP Phone 2007 1110 1120E 1140E and 1150E supports remote firmware upgrades through both a TFTP process and a more automated UFTP process direct from the CICM For more information on TFTP and UFTP firmware upgrade processes please refer to CICM Configuration NTP NN10240 511 and CICM IP Phones Fundamentals NTP NN10300 135 Nortel Page 10 of 14 IP Phone Configuration Menu The text based configuration was expanded with the 0623C4D firmware release on the IP Phone 1110 The text based menu structure below presents the complete configuration menu now available EAP Enable 0 N 1 Y 0 if 1 DevicelD Password LLDP Enable 0 N 1 Y 1 DHCP 0 N 1 Y 1 if 0 SET IP XXX XXX XXX XXX NETMSK XXX XXX XXX XXX DEF GW XXX XXX XXX XXX S1 IP xxx XXX XXX XXX S1 PORT S1 ACTION S1 RETRY COUNT S1 PK FFFFFFFFFFFFFFFF S2 IP XxXX XXX XXX XXX S2 PORT S2 ACTION S2 RETRY COUNT S2 PK FFFFFFFFFFFFFFFF else if 1 DHCP 0 Full 1 Partial 1 if 1 S1 IP XXX XXX XXX XXX S1 PORT S1 ACTION S1 RETRY COUNT S1 PK FFFFFFFFFFFFFFFF S2 IP XXX XXX XXX XXX S2 PORT S2 ACTION S2 RETRY COUNT S2 PK FFFFFFFFFFFFFFFF Speed 0 A 1 10 2 100 0 if 1 or 2 Nortel Page 11 of 14 Duplex 0 A 1 F 2 H 0 C
12. one will not process the incoming digits The password prompt window simply closes and the behavior is identical to that of an incorrect password entry The user will assume the incorrect password has been entered and try again Thus even if the correct password is guessed during the 5 minute period it will be ignored This effectively reduces the guess entry rate to 3 guesses every 5 minutes Once the password has been entered access to the Network Configuration menu remains active for 5 minutes During the 5 minutes the menu can be freely navigated exited and entered without being prompted again for the password When the 5 minutes expires the menu is closed The password must be reentered to access the Menu Nortel the Nortel logo and the Globemark are trademarks of Nortel Nortel is a recognized leader in delivering communications capabilities that enhance the human experience ignite and power global commerce and secure and protect the world s most critical information Serving both service provider and enterprise customers Nortel delivers innovative technology solutions encompassing end to end broadband Voice over IP multimedia services and applications and wireless broadband designed to help people solve the world s greatest challenges Nortel does business in more than 150 countries For more information visit Nortel on the Web at www nortel com Nortel Page 14 of 14
13. s on the Data VLAN if they ve configured a Data VLAN on their phones Nortel Page 5 of 14 2 Stripping of egress Data VLAN tag is configurable VLAN tag stripping can be enabled or disabled in addition to enabling VLAN support on the phone s PC port If VLAN is enabled on the phone s PC port ingress direction the default will be to strip the tag on the egress direction However this can be manually overridden to disable stripping even if VLAN tagging ingress direction is enabled on the phone s PC port Likewise if VLAN is disabled on the phone s PC port the default will be to NOT to strip the tag on the egress direction But this again can be overridden to enable stripping even if VLAN is disabled on the phone s PC port ingress direction If stripping is disabled the packet is sent to the phone s PC port unmodified If stripping is enabled the 802 1q header is removed assuming one exists from the packet before forwarding it out the phone s PC port Important Note While these changes corrects the VLAN access process the change might impact current customer network configurations especially if something special was done to handle the prior operation of the phone For more information on VLAN support in the IP Phones please refer to the IP Phones Description Installation and Operation Document NTP 553 3001 368 Outstanding Known Issues Although the 0621C4P 0623C4l 0624C41I 0625C4I and 0627C4I firmware relea
14. ses greatly improve the overall quality of the IP Phones these firmware releases still include some outstanding known issues Backlight Interaction with USB devices IP Phone 2007 1120E 1140E and 1150E Some USB devices i e Mice or Keyboards send regular coordinate update messages to the phone even when the device is not being used This can cause the sleep mode for the backlight to not be properly invoked Nortel Page 6 of 14 Certain USB Mice do not work with IP Phone 2007 IP Phone 2007only It has been discovered that certain USB Mice do not work with the IP Phone 2007 If the mouse does not transit information in the Production Vendor and Manufacturing fields of the USB communication exchange the mouse will not be recognized by the IP Phone 2007 Note that failure to send the above mentioned information is in violation of the USB communication exchange standard Most leading brands of mice do send the required information Contrast Adjustments Local amp TPS contrast adjustments are not synchronized IP Phone 1110 1120E 1140E and 1150E The IP Phone 1110 1120E 1140E and 1150E graphical display contrast control can be adjusted either locally on the phone or through the call server TPS control The TPS does not yet synchronize its contrast setting with the local control This means if the local control is used exclusively then whenever the phone has a power cycle the TPS contrast setting is restored an
15. t one ensures VLAN configuration information is provided in the VLAN A option of the DHCP packet A fix for this issue is currently being implemented and will be available in the next UNIStim firmware release 2 Step Upgrade May Be Required Applies to IP Phone 1120E and 1140E One important note when upgrading the IP Phone 1120E to 0624C4I or the IP Phone 1140E to 0625C4I from any load previous to 0624C1B or 0625C1B respectively is that a 2 step upgrade will be required The IP Phone 1120E and 1140E cannot be upgraded directly to the newly released firmware if they are currently running firmware previous to 0624C1B and 0625C1B respectively Instead the phones must first be upgraded to 0624C1B and 0625C1B or newer recommend 0624C3C and 0625C3C Once the phones are running at least 0624C1B and 0625C1B firmware they will accept being upgraded to 0624C4I and 0625C4I respectively Network Loop Applies to IP Phone 2007 1120E 1140E These firmware releases include a fix to help prevent network loop scenarios from being introduced into the network and the resultant network outages that can occur The network loop avoidance fix was first introduced in 0621C2B 0624C1E and 0625C1E One important note when upgrading to 0621C4P 0624C4I or 0625C4I from any load previous to 0604D9H 0621C2B 0624C1E or 0625C1E respectively is that IP Phones that were inadvertently mis wired during initial installation will not be allowed to work until the
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