Avaya 1120E/1140E/1165E/1220/1230 Notice
Contents
1. F 74 Call Retrieve F75 Call Pickup Group F76 Call Pickup Extension F85 Do Not Disturb F 85 Do Not Disturb Toggle F 0 Button Programming Query F 3 Button Programming F981 Voice Mail Access F5 Last Number Redial F 2 F 2 Speed Dial Programming SIP Release 4 1 Readme 3 AVAYA avaya com BLF Support with Call Pickup IP Office SIP Software Release 4 0 for 11xx 12xx IP Deskphones added support for BLF Busy Lamp Field indicators SIP Software Release 4 1 now enables users to pick up calls from the BLF line in IP Office environments The BLF provides an indicator such as LED or icon on an LCD display to display the call state of other phones This indicator typically has three states ON phone is in use OFF phone is not in use flashing phone is ringing It is useful for a user to know the call state of other phones so that he or she knows if a call can be successfully made to a phone This feature allows a user to press the indicator if the indicator is off to make a call to the phone associated with the indicator or pick up a call placed to some BLF line by pressing flashing indicator Pressing line key when the monitored line is in ringing state will initiate Call Pick Up In other states a regular call to the monitored line is initiated SIP Software Release 4 1 for 11xx 12xx IP Deskphones also implements a mechanism for informing IP Office about the type and the quantity o2. supported SIP Release 4 1 Readme AVAYA Feature Key Support IP Office SIP Software Release 4 1 for 11xx 12xx IP Deskphones provides a mechanism for IP Office to configure extra features using the soft keys on the deskset Soft keys are the 4 buttons located below the display screen on the phone Soft key button labels are displayed on the phone display right above the physical buttons with each label corresponds to the physical button In IP Office mode the left most button is reserved as the Feature soft key This is displayed when the deskset is either in the idle state as well as during an active call Pressing this softkey will activate special SIP dialog allowing the user to enter the desired feature number to be activated on the IP Office call server Feature NewCall 123 Prefs e The special SIP dialog implements communication between the set and IPO by means a set of special SIP subdialogs which allow to IP Office to manage by the phone display specific information on the phone screen assigning special actions on phone linekeys softkeys getting response from the phone when user presses linekey softkey Features configured on IP Office are associated with a specific short code which is used to call the feature on the IP deskset The following Feature Keys are supported F3 Conference F4 Call Forward F 4 Call Forward Toggle F60 Page F66 Dial Voice Call F74 Call Park
3. 2705 IP Phone 1140E Graphite w Eng Keys w o PS RoHS N0132706 IP Phone 1140E Graphite w Eng Keys w o PS RoHS N0142353 IP Phone 1140E SIP Graphite w Icon Keys w o PS RoHS N0142354 IP Phone 1140E SIP Graphite w Eng Keys w o PS RoHS Call Server Compatibility and Requirements SIP software release 4 0 is compatible with the Call Servers listed below Avaya CS1000 Release 7 0 7 5 Avaya CS2100 Avaya Aura Communication Manager 6 0 Avaya Aura Session Manager 6 0 Avaya IP Office 7 0 SIP Release 4 1 Readme 8 AVAYA References and Related Documents SIP Release 4 1 for IP Deskphones related documents are available on http support avaya com using the following product path Changes and Enhancements in SIP Release 4 1 have been documented in this product bulletin For SIP on 1100 Series IP Deskphones http support avaya com css Products P0599 All_ Documents For SIP on 1200 Series IP Deskphones http support avaya com css Products PO600 All_ Documents SIP Release 4 1 for IP Deskphones documentation includes the following materials e NN43112 101 e NN43113 101 e NN43170 100 e NN43110 301 e NN43170 600 e NN43170 101 e NN43170 102 e NN43139 100 e NN43170 601 For IP Office User Guides Avaya 1120E IP Deskphone with SIP Software User Guide Avaya 1140E IP Deskphone with SIP Software User Guide Avaya 1165E IP Deskphone with SIP Software User Guide Avaya 1100 Series Ex
4. AVAYA SIP Software Release 4 1 for 11xx 12xx IP Deskphones Revision History Date Revision Summary of Changes avaya com 23 March 2011 Original bulletin This is the original publication Introduction Avaya is pleased to announce the availability of SIP software Release 4 1 for 11xx 12xx IP Deskphones SIP software release 4 1 provides a number of minor feature enhancements Release 4 1 is available in the following software versions for the following IP SIP Software Release 4 1 Deskphones IP Deskphone Software 1120E IP Deskphone 04 01 13 1140E IP Deskphone 04 01 13 1165E IP Deskphone 04 01 13 1220 IP Deskphone 04 01 13 1230 IP Deskphone 04 01 13 Avaya recommends an upgrade to this release of software for all applicable IP Deskphones and Call Servers at the earliest convenience SIP software Release 4 1 for IP Deskphones is available for download from the Downloads Page on the Avaya Support Portal located at https support avaya com css appmanager css support Downloads PO599 wlp_Downloads_Page The software is available by phone model under SIP 4 1 Note These SIP software loads have not been introduced as the default loads for the IP Deskphones shipped from Avaya SIP Release 4 1 Readme avaya com AVAYA Enhancements SIP Software Release 4 1 for 11xx 12xx IP Deskphones includes additional features in support of Avaya IP Office 7 0 sys
5. P Release 4 1 Readme 11
6. Software Release 3 0 for 11xx 12xx IP Deskphones to enable users of Avaya 1100 Series IP Deskphones to make an emergency call to a Public Safety Answering Point PSAP from any screen without a user being logged on When connected to the PSAP the IP Deskphone conveys the caller s location information to the PSAP if the network supports this feature If a user is not logged on to the IP Deskphone and a call is initiated the message Emergency calls only appears on the screen of the IP Deskphone If you hang up before the connection is established the IP Deskphone goes back to the initial state After the connection is established the call can only be released by the Public Safety Answering Point PSAP If you hang up the IP Deskphone switches to loudspeaker If the IP Deskphone is already on the loudspeaker mode and you press the hang up button nothing happens The call is still connected and can only be disconnected by the emergency operator In some configurations for example where emergency calls are terminated on an analog device far end disconnect is not provided Hence it is not possible to release a call from the deskset SIP Software Release 4 1 for 11xx 12xx IP Deskphones introduces a new configuration parameter to control the phones behavior in this situation E911_TERMINATE_ENABLE SIP Release 4 1 Readme 6 AVAYA The parameter accepts 2 values 1 YES Yes Y y yes if the parameter
7. d e Dynamic list of all SCN IP Office telephony user CfgUser entries Currently the contents will vary according to the online state of SCN nodes e Dynamic list of all SCN IP Office hunt group entries Currently the contents will vary according to the online state of SCN nodes SIP Release 4 1 Readme AVAYA e Personal user directories are not downloadable from IP Office to the desksets Directories are limited to 1000 entries No mechanism is provided to allow users to add edit delete downloaded directory entries on the deskset The only method for removing downloaded directories is to delete appropriate Profile data via File Manager menu Downloaded entries will be listed in the local Address Book and mixed with local user entries in alphabetical order Personal directory entries may be added via the phone menu Programmable Feature Linekeys IP Office SIP Software Release 4 1 for 11xx 12xx IP Deskphones provides the ability for the IP Office server to assign feature keys to any programmable linekey on the deskset Assignments are made via the key configuration file Once assigned feature keys cannot be changed manually via the menus The key configuration is downloaded to the phone using the standard upgrade mechanism The key configuration file is specified in the configuration file using the following entry DEFAULT_CUSTOMKEYS FILE lt key_config_file gt where the lt key_config_file gt is the name of the ke
8. f connected button modules base set and KEM GEM devices so they can be administered via IP office manager In order to provide BLF support in IP Office environments the configuration file uploaded to the phone must contain the following lines IP_OFFICE_ENABLE y BLF_ENABLE 1 BLF_RESOURCE_LIST_URI blf resource list as foo com In addition two new parameters have been added to control the number of line appearances and BLF calls MAX_APPEARANCE This parameter defines the maximal number of possible active calls on the phone Acceptable values are integers in the range 1 12 Default value is 10 MAX_BLFCALLS This parameter specifies maximum number of available BLF calls on a deskset The parameter accepts integer value from the range 1 10 Default value is 10 Note MAX_BLFCALLS should not be set to a value larger than the MAX_APPEARANCE parameter If the value of MAX_BLFCALLS is greater than MAX_APPEARANCE the value of the MAX_BLFCALLS will be internally set to the same value as MAX_APPEARANCE Directory Access IP Office This feature implements a mechanism for downloading and accessing IP Office Directories Address Books on the IP desksets With SIP Software Release 4 1 and IP Office 7 0 users will be able to use the IP Office directory s entries downloaded and parsed from the IP Office system The following types of the directories are supported e Listof all system corporate directory entries including any importe
9. is YES user is able to terminate the emergency call 2 NO No N n no if the parameter is NO user will not be able to terminate the emergency call once that call has been established existing functionality The parameter has value NO by default or if is not present SIP Release 4 1 Readme 7 AVAYA IP Deskphone Compatibility SIP software Release 4 0 for IP Deskphones is compatible with the following IP Deskphones PEC Description Software File NTYS03xxxxxx 1120E IP Deskphone SIP1120 e04 01 13 00 bin NTYSO5xxxxxx 1140E IP Deskphone SIP1140e04 01 13 00 bin NTYSO7Xxxxxx 1165E IP Deskphone SIP1165 04 01 13 00 bin NTYS19Xxxxxxx 1220 IP Deskphone SIP12x0e04 01 13 00 bin NTYS20xxxxxx 1230 IP Deskphone SIP12x0e04 01 13 00 bin Note The following early models of 1120E 1140E are not supported N0132697 IP Phone 1120E Graphite w Icon Keys w o PS N0132699 IP Phone 1120E Graphite w Icon Keys w o PS RoHS N0132698 IP Phone 1120E Graphite w Eng Keys w o PS N0132700 IP Phone 1120E Graphite w Eng Keys w o PS RoHS N0132701 IP Phone 1120E Graphite w Eng Keys w o PS RoHS N0142351 IP Phone 1120E SIP Graphite w Icon Keys w o PS RoHS N0142352 IP Phone 1120E SIP Graphite w Eng Keys w o PS RoHS N0132702 IP Phone 1140E Graphite w Icon Keys w o PS N0132704 IP Phone 1140E Graphite w Icon Keys w o PS RoHS N0132703 IP Phone 1140E Graphite w Eng Keys w o PS N013
10. pansion Module for SIP Software User Guide SIP Software for Avaya 1100 Series IP Deskphones Administration Avaya 1220 IP Deskphone with SIP Software User Guide Avaya 1230 IP Deskphone with SIP Software User Guide Avaya 1200 Series Expansion Module for SIP Software User Guide SIP Software for Avaya 1200 Series IP Deskphones Administration https support avaya com css Products P0160 User 20Guides e AV40050 104 e AV40050 105 e AV40050 111 Avaya 1120E IP Deskphone with SIP Software User Guide Avaya 1140E IP Deskphone with SIP Software User Guide Avaya 1200 Series IP Deskphones with SIP Software User Guide SIP Release 4 1 Readme 9 AVAYA Product Advisements The following is a list of advisements associated with SIP software release 4 1 Some advisements remain from previous releases of software whereas other advisements reflect new or changed behavior introduced with SIP software release 4 1 wi00859285 wi00869746 wi00865385 wi00865391 wi00865616 wi00864326 wi00866171 wi00851811 wi00863460 wi00869949 wi0086888 1 About Avaya 11xx 12xx Audio SLR levels may not meet requirements for Australian S 004 limits IP Office Desksets may encounter issues using very large directory files IP Office Pressing the speed dial button on KEM while trying to auto login may cause the phone display to freeze IP Office Desksets may reboot following an IP Office system reboot 12x0 Sets Delayed audio cut
11. tems This is the second of three phases of SIP Software for 11xx 12xx IP Deskphones with IP Office with each release providing additional capabilities to support customers transitioning from UNIStim based BCM solutions to IP Office based on SIP New features added for IP Office include IP Office Mode e Feature Key Support e BLF Support with Call Pickup e Directory Access Support e Programmable Feature linekeys Alternative Upgrade Mechanism Additional enhancements for all call servers include e Emergency Services E911 Enhancements A description of each feature is provided in the following sections IP Office Mode IP Office SIP Software Release 4 1 for 11xx 12xx IP Deskphones introduces several features that are specific to the Avaya IP Office Call server In order to support these features the following configuration parameter has been added to specify that the deskset is operating in an IP Office environment IP_OFFICE_ENABLE Note This parameter was introduced in SIP 4 0 The parameter accepts 2 values 1 YES Yes Y y yes IP Office specific features are active 2 NO No N 7 n no IP Office specific features are not active This setting should be used with all other call servers The parameter has value NO by default or if is not present Also note that when deployed in an IP Office configuration manual changes of the configuration file are not
12. ternative Upgrade Mechanisms IP Office SIP Software Release 4 1 for 11xx 12xx IP Deskphones expands the methods to initiate the software upgrade and remote provisioning processes in an IP Office environment The following modes are now supported Manual A user initiates the update process via menu press the globe button gt Check For Updates The special upgrading dialog appears and the set prompts user to confirm the upgrade action Night ly upgrade Administrators are now able to schedule updates via the system configuration file For this purpose the following parameters are supported AUTO UPDATE AUTO _UPDATE_TIME AUTO UPDATE_TIME_RANGE Remote check for update This option provides a mechanism that enables the IP Office server to remotely force the IP Deskphone to check for new firmware and configuration files The option is configurable by the REMOTE_CHECK_FOR_UPDATE parameter The proxy sends a NOTIFY with Event header set to check sync There will be no subscription alive for this NOTIFY it is treated as an out of dialog NOTIFY The IP Deskphones sends a 200 OK for the NOTIFY to the proxy for the acceptance of the event Receiving a NOTIFY with the event header set to check sync the IP Deskphone sends out a 200 OK and the user is prompted for the update process Emergency Services E911 Enhancements This feature is common to all call servers Emergency services support was introduced in SIP
13. through on initial call establishment or re invite 12x0 Sets Screen flickers when making conference or three way call Deskset may freeze if make call from callers list and attempt to make a second call before the first is answered Deskset may emit buzzing noise and fail to respond if RTP packets are sent out of sync and with small delta LLDP timeout may allow enough time for IP Switch initialization Avaya is a global leader in enterprise communications systems The company provides unified communications contact centers and related services directly and through its channel partners to leading businesses and organizations around the world Enterprises of all sizes depend on Avaya for state of the art INTELLIGENT COMMUNICATIONS communications that improve efficiency collaboration customer service and competitiveness For more information please visit www avaya com 2011 Avaya Inc All Rights Reserved Avaya and the Avaya Logo are trademarks of Avaya Inc and are registered in the United States and other countries All trademarks identified by TM or SM are registered marks trademarks and service marks respectively of Avaya Inc All other trademarks are the property of their respective owners Avaya may also have trademark rights in other terms used herein References to Avaya include the Nortel Enterprise business which was acquired as of December 18 2009 02 10 SIP Release 4 1 Readme 10 AVAYA a SI
14. y configuration file The key configuration file contains special section s for describing configuration for the programmable keys Section has the following format key index 3 key sequential starting with base set then including button modules label CallForward Text to be displayed for key target 4 Information to be sent to IP Office type feature feature key icon 5 Icon codes are defined in the Tab 1 Icon definition iconcadence 0 Icon cadence codes are defined in the Tab 2 Icon states The key section keeps the following rules gt In anon IP Office mode any keys defined as feature have no effect and ignored gt If the type field is omitted the key is considered as spdial key by default gt If type field has incorrect parameter the key section is considered as incorrect and will be ignored appropriate ECR record is registered in ECR file The following rules work if the client changes working mode via configuration file without reboot gt If the mode is changed from the IPO mode to the common mode IPO mode gt common mode all feature keys disappear SIP Release 4 1 Readme 5 AVAYA gt If the mode is changed from the common mode to the IPO mode common mode gt IPO mode feature keys are reassigned according to the key configuration file gt In IPO mode only spdiallist spdial and feature key types are supported Al
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