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Avaya 1140E User's Manual

1. IP Phone 1140E powers up and retrieves configuration data from DHCP server if enabled and Provisioning server asthe IP Phone 1140E Firmware just Go to converted from Yes beginning of UNIStim to SIP flowchart Manually configure the Are any manual configurations required Device Settings Yes on the IP Phone 1140E IP Phone 1140E is ready for end user to log in SIP Firmware Release 1 1 for IP Phone 1140E Administration NN43113 300 02 05 Standard 27 May 2008 Copyright 2008 Nortel Networks 20 Overview Supported SIP proxy servers Call server Call server release Minimum SIP Firmware on the IP Phone 1140E MCS 5100 3 5 1 0 MCS 5100 MCS 5100 with CS 1000 MCS 5100 with CS 1000 MCS 5100 with CS 1000 CS 1500 CS 2000 CS 2000 CS 2100 CS 2100 BroadSoft 14 0 1 1 SIP Firmware Release 1 1 for IP Phone 1140E Administration NN43113 300 02 05 Standard 27 May 2008 Copyright 2008 Nortel Networks Before installation Introduction This chapter features a checklist of tasks you must complete before you install SIP Firmware on the IP Phone 1140E Preinstallation Complete the following checklist Procedure 2 Preinstallation checklist Step Action 1 Read and become familiar with the S P Firmware Release 1 1 for IP Phone 1140E User Guide NN43113 101 and the S P Firmware Release 1 1 for IP Phone 1140E Quick Refer
2. If the admin password prompt appears enter the password 26567 738 The Local Tools menu appears Table 10 Local Tools menu 1 Preferences 2 Local Diagnostics 3 Network Configuration 4 Lock Menu To make a selection press the number associated with the menu item or use the Navigation key cluster to scroll through the menu items Press the Select key to select the highlighted menu item SIP Firmware Release 1 1 for IP Phone 1140E Administration NN43113 300 02 05 Standard 27 May 2008 Copyright 2008 Nortel Networks Upgrade to the minimum UNIStim Firmware 71 Table 11 Using the Navigation key cluster to navigate in the Local Tools menu Key Action Moves highlight down Moves highlight up Right Selected current menu item Left Closes menu Select key center of cluster Selects current menu item To close this menu use the Quit key uo un 2 Select 2 Local Diagnostics in the Local Tools menu by pressing the Select key in the Navigation key cluster or by pressing the number 2 3 Select IP Set and DHCP Information by pressing the Select key in the Navigation key cluster or by pressing the number 2 4 Use the down arrow in the Navigation key cluster to scroll down the menu to Firmware Version 5 Note the UNIStim Firmware version number and write it down Compare the version number to the minimum required UNIStim Firmware version 0625C1H UNIStim Firmware versi
3. SIP Firmware Release 1 1 for IP Phone 1140E Administration NN43113 300 02 05 Standard 27 May 2008 Copyright 2008 Nortel Networks 8 New in this release Nee TTT TT SCSCCsSYT SIP Firmware Release 1 1 for IP Phone 1140E Administration NN43113 300 02 05 Standard 27 May 2008 Copyright 2008 Nortel Networks How to Get Help This section explains how to get help for Nortel products and services Getting Help from the Nortel Web site The best way to technical support for Nortel products is from the Nortel Technical support Web site www nortel com support This site provides quick access to software documentation bulletins and tools to address issues with Nortel products More specifically the site enables you to e download software documentation and product bulletins e search the Technical Support Web site and the Nortel Knowledge Base for answers to technical issues e sign up for automatic notification of new software and documentation for Nortel equipment open and manage technical support cases Getting Help over the telephone from a Nortel Solutions Center If you do not find the information you require on the Nortel Technical Support Web site and have a Nortel support contract you can also get help over the telephone from a Nortel Solutions Center In North America call 1 800 4Nortel 1 800 466 7835 Outside North America go to the following Web site to obtain the telephone number for
4. 15 Configure the Data VLAN It is possible to Enable or disable separate VLAN for anything other than voice and signaling Table 30 Data VLAN Configuration in Device Settings menu Data VLAN No v 4095 16 Configure PC Port Untag All which configures PC Port VLAN Tag Stripping Check the check box by pressing the Select key in the Navigation key cluster to enable this item If the check box is not checked tag stripping is disabled and the packet is sent to the PC port unmodified If the check box is checked tag stripping is enabled and the 802 1q header is removed assuming one exists from the packet before it is forwarded through the PC port If Data VLAN is enabled in step 15 PC Port Untag All is enabled and the check box is checked by default In this case the outgoing tag is stripped Override the default by pressing the Select key to remove the checkmark SIP Firmware Release 1 1 for IP Phone 1140E Administration NN43113 300 02 05 Standard 27 May 2008 Copyright 2008 Nortel Networks Configure the device settings 93 If Data VLAN is disabled PC Port Untag All is disabled and the check box is not checked by default In this case the ingress tag is not stripped The default can be overridden by pressing the Select key which places a checkmark in the box Table 31 PC Port Untag All Configuration in Device Settings menu PC Port Untag all O 17 Configure the Ethernet port mode The Ethernet port
5. e Provisioning through user interaction The end user can manually check for updates by pressing the Services Context sensitive soft key and selecting SystemSystem In the menu select Check for Updates e Automatic provisioning at a preconfigured time The IP Phone 1140E with SIP Firmware checks for updates every 24 hours at a time specified by a parameter in the device configuration file The following steps are taken when provisioning updates occur The IP Phone 1140E with SIP Firmware 1 connects to the provisioning server 2 retrieves the provisioning file 1140eSIP cfg from the provisioning server 3 reads and acts upon the content of the provisioning file and decides whether any other file is needed based on a set of rules If files need to be downloaded to the IP Phone 1140E a new file transfer session starts SIP Firmware Release 1 1 for IP Phone 1140E Administration NN43113 300 02 05 Standard 27 May 2008 Copyright 2008 Nortel Networks 26 Configure the provisioning server for each file to be downloaded The provisioning file 1140eSIP cfg can contain commands that prompt for confirmation before a file is downloaded Download the SIP Firmware to the provisioning server To download the SIP Firmware follow the steps in the next procedure Procedure 3 Downloading SIP Firmware for IP Phone 1140E from the Nortel Web site Step Action 1 Go to www nortel com support 2 Log on to the Nortel Web site with a va
6. SIP Firmware Release 1 1 for IP Phone 1140E Administration NN43113 300 Document status Standard Document version 02 05 Document date 27 May 2008 Copyright 2008 Nortel Networks All Rights Reserved LEGAL NOTICE While the information in this document is believed to be accurate and reliable except as otherwise expressly agreed to in writing NORTEL PROVIDES THIS DOCUMENT AS IS WITHOUT WARRANTY OR CONDITION OF ANY KIND EITHER EXPRESS OR IMPLIED The information and or products described in this document are subject to change without notice Sourced in Canada Nortel the Nortel Logo the Globemark SL 1 Meridian 1 and Succession are trademarks of Nortel Networks All other trademarks are the property of their respective owners Contents New in this release 7 Other changes 7 Revision history 7 How to Get Help 9 Getting Help from the Nortel Web site 9 Getting Help over the telephone from a Nortel Solutions Center 9 Getting Help from a specialist using an Express Routing Code 10 Getting Help through a Nortel distributor or reseller 10 Introduction to this guide 11 Subject 11 Intended audience 11 Acronyms 11 Related publications 13 Overview 15 Introduction 15 SIP overview 15 IP Phone 1140E with SIP Firmware 15 Related documentation 16 Installation overview 17 Supported SIP proxy servers 20 Before installation 21 Introduction 21 Preinstallation 21 Configure the provisioning
7. Device configuration file LANGUAGE Downloadable language files more than one can be specified in each section FW Firmware image DIALING_PLAN Dialing plan TONES Downloadable tones wav files Provisioning is performed using the commands in the 1140eSIP cfg configuration file The configuration file can have multiple sections Note The maximum length of a line item in the configuration file is 80 characters If a line item with more than 80 characters is encountered when parsing the configuration file the remaining portion of the file following that line item will be ignored is used to indicate a comment Anything preceeding a is a comment Each section in the configuration file defines rules for different file types A section starts with a SECTION NAME to specify rules for each file type For example FW A section is a mandatory field Parsing of download rules for each file type starts with finding this key word Currently the following sections are supported by the IP Phone 1140E with SIP Firmware FW section for the firmware load download e DEVICE_CONFIG section for the device configuration DIALING_PLAN section for the dialing plan files e LANGUAGE section for the language prompts files TONES section for the downloadable tone files Firmware FW image files originate from Nortel only and are authenticated during firmware download If the FW
8. NAT TTL configuration e STUN S1 IP Enter an IP address for the STUN S1 IP device SIP Firmware Release 1 1 for IP Phone 1140E Administration NN43113 300 02 05 Standard 27 May 2008 Copyright 2008 Nortel Networks 96 Device Settings on the IP Phone 1140E with SIP Firmware TTT reer TT ee Table 41 STUN S1 IP configuration STUN S1 IP 00 00 00 00 STUN S2 IP Enter an IP address for the STUN S2 IP device Table 42 STUN S2 IP configuration STUN 2 IP 00 00 00 00 End SIP Firmware Release 1 1 for IP Phone 1140E Administration NN43113 300 02 05 Standard 27 May 2008 Copyright 2008 Nortel Networks 97 Multiple Appearance Directory Number Single Call Arrangement Note Only users of the Communication Server 2000 CS 2000 and Communication Server 2100 CS 2100 have access to the Multiple Appearance Directory Number MADN Single Call Arrangement SCA feature at this time The Multiple Appearance Directory Number MADN allows a Directory Number DN to appear on more than one IP Phone 1140E with SIP Firmware The MADN with Single Call Arrangement SCA feature allows multiple telephones to appear as a single line to a caller Any one of the IP Phone 1140E telephones in a group with MADN can initiate or answer a call but only one call can be active at any given time Any other user in the group can join the active call by picking up the handset of the IP Phone 1140E with
9. Privacy access codes The privacy access codes are PRV PRLA PRLC For example PRV 191 PRLA 192 PRLC 193 If the initial state of the MADN group is nonprivate the PRV access code is used to toggle between privacy on and privacy off If the initial state of the MADN group is private the PRLA access code allows bridging and PRLC closes it Feature dependencies and restrictions The minimum release to support MADN SCA feature is 1 1 Multi User login is not supported SIP Firmware Release 1 1 for IP Phone 1140E Administration NN43113 300 02 05 Standard 27 May 2008 Copyright 2008 Nortel Networks Emergency 911 Operator control of disconnect Overview For Emergency 911 services to be effective it is vital that a system maintain a connection with the 911 operator until the user provides all necessary information In traditional 911 telephony if a 911 call is disconnected before the necessary information is provided mechanisms are in place to allow the 911 operator to ring back the calling party In VoIP calls 911 support is an evolving standard If the user of an IP Phone 1140E attempts to disconnect a 911 call after the 911 operator has answered the IP Phone 1140E switches to hands free mode Once the IP Phone 1140E is in hands free mode the 911 call can only be disconnected by the operator Emergency 911 calls originate on the IP Phone 1140E and are completed by the Call Server The Call Server communicates w
10. 0496 x 3 0496 x 3 4 amp amp sip S n user phone amp amp DIGITMAP Public local call access code 9 9 1x 9 OL 1 x 9 4 amp amp sip n user phone amp amp DIGITMAP Private Intra company Call access code 6 6 10 x 6 6 10 x 6 4 amp amp sip n user phone amp amp DIGITMAP Public national call access code 61 61x 10 61x 10 4 amp amp sip n user phone amp amp DIGITMAP Public international call access code 6011 601 1x47 15 6011x147 15 4 amp amp sip S n user phone amp amp t 8000 Dialing function description Dialing plan As most telephone users are used to dialing digits to indicate the address of the destination there is a need to specify the rule by which digits are transformed into a URI The IP Phone 1140E with SIP Firmware dialing plan contains two sections delimited by two percent signs SIP Firmware Release 1 1 for IP Phone 1140E Administration NN43113 300 02 05 Standard 27 May 2008 Copyright 2008 Nortel Networks Create the Dialing Plan file on the provisioning server 53 a ee Figure 7 Sample dialing plan declarations section declarations section user pre define variables and parameters section separator digit maps list of digit maps 4 In the
11. 05 Standard 27 May 2008 Copyright 2008 Nortel Networks 6 Contents SIP Firmware Release 1 1 for IP Phone 1140E Administration NN43113 300 02 05 Standard 27 May 2008 Copyright 2008 Nortel Networks New in this release Other changes For a detailed history of past releases of this document see Revision history page 7 Revision history May 2008 Standard 02 05 This document is up issued to reflect changes in technical content February 2008 Standard 02 04 This document is up issued to include editing changes November 2007 Standard 02 03 This document is up issued to reflect changes in the technical information in response to change requests A note was added stating that NAT_SIGNALLING is required for networks that use STUN or SIP_PING for NAT traversal The commands FORCE_OCT_END and OCT_END were changed to FORCE_OCT_ENDDIAL and DISABLE_OCT_ENDDIAL respectively October 2007 Standard 02 02 This document is up issued to ensure that the value of 802 1P_MEDIA parameter in the QoS and ToS commands must be set to 1 to be able to have a voice path July 2007 Standard 02 01 This document is up issued to support SIP Firmware for IP Phone 1140E Maintenance Release 1 1 March 2007 Standard 01 02 This document is up issued to incorporate an addition to the Maintenance and Troubleshooting section January 2007 Standard 01 01 This is a new document created to support the IP Phone 1140E with SIP Firmware
12. Appearance Directory Number Single Call Arrangement 97 Vertical services 97 Privacy 98 Feature dependencies and restrictions 98 Emergency 911 Operator control of disconnect 99 Overview 99 Location information 99 Dialing plan configuration 100 Characteristics of E911 calls 100 IP Phone 1140E restrictions 101 Service package restrictions 101 Distinctive Ringing feature 101 NAT firewall traversal 103 Three port switch and VLAN functionality 105 System overview 105 SIP Firmware Release 1 1 for IP Phone 1140E Administration NN43113 300 02 05 Standard 27 May 2008 Copyright 2008 Nortel Networks Contents 5 SIP messages supported by the IP Phone 1140E 109 SIP methods 109 SIP responses 110 1xx Response Information Responses 110 2xx Response Successful responses 111 3xx Response Redirection responses 111 4xx Response Request failure responses 112 5xx Response Server failure responses 114 6xx Response Global responses 115 Default error handling 115 SIP header fields 115 Session description protocol usage 118 SDP and Call Hold 119 Transport layer protocols 119 SIP security authentication 119 SIP DTMF Digit transport 120 Supported subscriptions 120 Supported instant messaging 120 Maintenance and troubleshooting 123 Convert SIP Firmware to UNIStim Firmware 123 IP Phone 1140E diagnostics 124 Index 127 SIP Firmware Release 1 1 for IP Phone 1140E Administration NN43113 300 02
13. Auto Negotiation mode is the default setting for initial startup Typically the IP Phone 1140E is connected to a network that supports Auto Negotiation and the IP Phone 1140E selects the best speed and duplex mode available There is no intervention required under normal operation ATTENTION Nortel recommends that Auto Negotiation mode is used on the network and the IP Phone 1140E Use Full Duplex mode only when the entire network is running in Full Duplex mode Otherwise a duplex mismatch results Note Changing the speed or the duplex mode or both on the IP Phone 1140E changes both the LAN Ethernet port and PC Ethernet Port interfaces If the IP Phone is connected to a network configured for Full Duplex mode only the IP Phone 1140E cannot automatically negotiate the proper configuration Therefore in this instance to allow the IP Phone 1140E to work at the optimum speed and duplex mode Full Duplex mode must be enabled Ignore GARP Gratuitous Address Resolution Protocol GARP Protection prevents the IP Phone 1140E with SIP Firmware from GARP spoof attacks on the network The IP Phone 1140E with SIP Firmware provides the ability to ignore GARP messages Provisioning The next four menu items apply to configuring the provisioning parameters Server URL Enter the numeric IP address name or URL of the provisioning server in the Server URL box Protocol Select the protocol used to access the provisioning server eith
14. IP Phone that requires access to the network to use network services 2 Authenticator the network entry point to which the supplicant physically connects typically a Layer 2 3 switch The authenticator acts as the proxy between the supplicant and the authentication server The authenticator controls access to the network based on the authentication status of the supplicant 3 Authentication server performs authentication of the supplicant Enable and disable Network level authentication through the EAP configuration menu SIP Firmware Release 1 1 for IP Phone 1140E Administration NN43113 300 02 05 Standard 27 May 2008 Copyright 2008 Nortel Networks Introduction 83 Authorization If 802 1x is configured and the IP Phone 1140E is physically connected to the network the IP Phone 1140E supplicant initiates 802 1x authentication by contacting the Layer 2 3 switch authenticator The IP Phone 1140E also initiates 802 1x authentication after the Ethernet connection network interface only is restored following a network link failure However if the IP Phone 1140E resets it assumes the Layer 2 link has remained in service and is authenticated The IP Phone 1140E fails to authorize if the DevicelD and the IP Phone 1140E passwords do not match the DevicelD and IP Phone 1140E passwords provisioned on the RADIUS Server The Layer 2 switch authenticator locks out the IP Phone 1140E and network access is denied If this ha
15. Introduction to this guide SIP Firmware Release 1 1 for IP Phone 1140E Administration NN43113 300 02 05 Standard 27 May 2008 Copyright 2008 Nortel Networks Overview Introduction This chapter describes the hardware and firmware features of the Nortel IP Phone 1140E and provides a brief overview of Session Initiation Protocol SIP SIP overview Session Initiation Protocol SIP is a signaling protocol used for establishing multimedia sessions in an Internet Protocol IP network SIP is a text based protocol similar to HTTP and SMTP With the introduction of SIP to IP Phones telephony integrates easily with other Internet services SIP allows the convergence of voice and multimedia IP Phone 1140E with SIP Firmware The IP Phone 1140E connects to an IP network using an Ethernet connection All voice and signaling information is converted into IP packets and sent across the network The IP Phone 1140E can be ordered with UNIStim Firmware installed or with SIP Firmware installed UNIStim Firmware and SIP Firmware use the same hardware but the model number of an IP Phone 1140E with UNIStim Firmware is different from the model number of an IP Phone 1140E with SIP Firmware If you have an IP Phone 1140E with UNIStim Firmware you can convert the firmware to SIP Firmware The most recent version of SIP Firmware can be obtained from Nortel and installed on the IP Phone 1140E This guide explains how to e configure the pr
16. Knowledge and Solution Engine box 4 Select SOFTWARE in the ALL TYPES scroll down menu SIP Firmware Release 1 1 for IP Phone 1140E Administration NN43113 300 02 05 Standard 27 May 2008 Copyright 2008 Nortel Networks 76 Upgrade and convert the IP Phone 1140E firmware 5 Press the gray arrow at the end of the Knowledge and Solution Engine box to obtain the Search Results 6 From the Search Results select the appropriate version of the SIP Firmware for the IP Phone 1140E for example IP Phone 1140E Release 0625C1HD26 bin 7 Place the selected firmware on the provisioning server End Follow the next procedure to convert the UNIStim Firmware to SIP Firmware on the IP Phone 1140E Procedure 12 Converting UNIStim Firmware to SIP Firmware using TFTP Step Action 1 Run the TFTP server for example Tftpd32 exe 2 Place firmware and configuration files in the folder of the TFTP server for example 1140e img F W file and 1140e cfg file that contains the following lines Table 14 Sample 1140e cfg configuration file FW DOWNLOAD_MODE AUTO VERSION 06C25D26 bin FILENAME 1140e img 3 Configure the IP Phone 1140E Device Settings TFTP IP address to the IP address where your TFTP server is running After you are finished the configuration the IP Phone reboots and sends a request to the TFTP server 4 Select the Apply amp Reset Context sensitive soft key to save the settings and reset the IP Phone 1140E The
17. NO is used to turn on or off the Blue LED indicator upon receipt of an instant message YES the Blue LED functions when an instant message is received NO the Blue LED does not function when an instant message is received Note lf IM_NOTIFY is disabled the Blue LED continues to operate for other features e DEF_DISPLAY_IM YES NO enables or disables the display of instant messages IM The default setting is NO YES enables display of IMs NO disables display of IMs e MAX_INBOX_ENTRIES x is used to restrict the maximum number of inbox entries and takes a number as a parameter For example MAX_INBOX_ENTRIES 100 limits the number of entries in the inbox to 100 The default limit is 100 X the maximum number of in box entries e MAX_OUTBOX_ENTRIES x is used to restrict the maximum number of outbox entries and takes a number as a parameter For example MAX_OUTBOX_ENTRIES 100 limits the number of entries in the outbox to 100 The default limit is 100 X the maximum number of outbox entries e MAX_REJECTREASONS x is used to restrict the maximum number of Call Decline Reasons Prefs Feature Options Call Decline Reasons and takes a number as a parameter The default limit is 20 X the maximum number of reject reasons e MAX_CALLSUBJECT x is used to restrict the maximum number of call subjects Prefs Feature Options Call Subject and takes a number as a parameter The defaul
18. SIP Firmware With the MADN SCA feature configured on multiple telephones of different registered SIP users the telephones share one single DN An incoming call to this DN causes all the telephones in the group to ring Any user of an IP Phone 1140E with the MADN SCA feature can put a call on hold or can prevent others from joining in the active call If a user s group is active as seen by line icon being off hook and the user picks up the handset the user is automatically joined to an ongoing MADN call unless the server restricts this feature for privacy or other factors Vertical services Vertical services are CS 2000 and CS 2100 features that can be activated or deactivated by dialing a defined code for example Privacy Even though no more than one active session can be established for the MADN SCA group members of the group can still enter certain vertical services Currently the available vertical service is Privacy SIP Firmware Release 1 1 for IP Phone 1140E Administration NN43113 300 02 05 Standard 27 May 2008 Copyright 2008 Nortel Networks 98 Multiple Appearance Directory Number Single Call Arrangement Privacy A user can activate the privacy service by putting the current session on hold and dialing the privacy code The CS 2000 connects the IP Phone 1140E to the Media Application Server MAS to hear a confirmation for its request and terminates the session The user takes the original session off hold
19. TCP No SIP security authentication Proxy to User Authentication Yes User to User Authentication No The IP Phone 1140E responds to a 401 but never challenges incoming requests with a 401 response SIP Firmware Release 1 1 for IP Phone 1140E Administration NN43113 300 02 05 Standard 27 May 2008 Copyright 2008 Nortel Networks 120 SIP messages supported by the IP Phone 1140E AKA No SIP DTMF Digit transport Transport type Supported RFC 2833 Yes In band tones Yes Out of band tones Yes vnd nortelnetworks digits Supported subscriptions Subscription type Supported Nortel Call Server specific address book call park dialog presence message summary ua profile Partial service package Yes Yes network redirection reminder Yes Yes Supported instant messaging SIP Firmware Release 1 1 for IP Phone 1140E Administration NN43113 300 02 05 Standard 27 May 2008 Copyright 2008 Nortel Networks Supported instant messaging 121 Nortel unencrypted Yes Nortel encrypted Yes SIP Firmware Release 1 1 for IP Phone 1140E Administration NN43113 300 02 05 Standard 27 May 2008 Copyright 2008 Nortel Networks 122 SIP messages supported by the IP Phone 1140E SIP Firmware Release 1 1 for IP Phone 1140E Administration NN43113 300 02 05 Standard 27 May 2008 Copyright 2008 Nortel Networks 123 Maintenance and troubleshootin
20. Voice VLAN for VoIP traffic with different priorities The VLAN Auto Discovery is a two step process 1 DISCOVER is sent to the DHCP server for available Voice VLAN IDs The DHCP server sends an OFFER with the available Voice VLAN IDs If the Data VLAN ID has been manually provisioned in the Device Settings of the IP Phone 1140E DHCP DISCOVER is tagged with the Data VLAN ID otherwise it is untagged 2 DISCOVER is sent to the DHCP server for all of the DHCP required parameters However this DISCOVER is tagged with the Voice VLAN obtained in step 1 DHCP VLAN Auto Discovery requires a Nortel SIP Phone aware DHCP server All DHCP requests carry the Vendor Class Identifier Nortel SIP Phone A to allow the DHCP server to identify that the requests are coming from an IP Phone 1140E with SIP Firmware DHCP Auto Discovery returns Voice VLAN IDs The DHCP protocol provides no standard option for VLAN ID requests Separate DHCP vendor specific entry is needed for DHCP VLAN Auto Discovery to convey the VLAN information to the IP Phone DHCP VLAN Auto Discovery uses one of the reserved for site specific use DHCP options for VLAN list retrieval At least one of the following Nortel site specific options must be returned by the DHCP server as part of each DHCPOFFER and DHCPACK message for the IP Phone to accept these messages as valid 43 128 131 144 157 188 191 205 219 223 232 247 251 SIP Firmware Release 1 1 for IP Phone 1140E Adm
21. authentication fails the IP Phone 1140E displays an error message and continues operation with the existing FW image Device configuration files are used to set various parameters in the IP Phone 1140E Dialing plan files are used for configuring dialing patterns and the format of originated URIs in the SIP message Note Some call servers do not yet support SIP URI dialing SIP Firmware Release 1 1 for IP Phone 1140E Administration NN43113 300 02 05 Standard 27 May 2008 Copyright 2008 Nortel Networks Create the SIP provisioning file on the provisioning server 29 Language files are simple text files containing all text prompts used by the IP Phone 1140E Language files are used for the localization of the IP Phone 1140E without firmware upgrade Each language file has a header that contains a firmware load version with which this file is associated Language files are signed by Nortel and are authenticated by the firmware for security reasons Tones files are standard in the Telecommunications Standardization sector of the International Telecommunications Union ITU T The set supports custom tone files The tone files must be WAV files with the following specification A law or u law 8 0 kHz 8 bit mono or 16 0 kHz 16 bit mono The WAV files can be created and downloaded to the IP Phone 1140E These files are not authenticated by the IP Phone 1140E Mandatory keywords in the Provisioning file are e VERSION xxxxx
22. declaration section the administrator can define the variables The variables must start with a dollar sign followed by a number or a character such as 1 or a There are two variables that are reserved by system They are as follows used for the collected digits if they match the pattern t default timer There must be a domain name defined and the domain name can be represented by any variable In Figure 6 Sample dialing plan page 52 the domain name is represented by n The variable definitions take the form Figure 8 Sample dialing plan variable definitions Name value For example 1 nortel com 2 Nortel 3 4 com 5 Nortel com t 10000 default timer is 10 seconds SIP Firmware Release 1 1 for IP Phone 1140E Administration NN43113 300 02 05 Standard 27 May 2008 Copyright 2008 Nortel Networks 54 Configure the provisioning server a Nortel com The second section of dialing plan contains the digit map The digit map section has three subsections that are divided by a separator of two ampersands amp amp Figure 9 Sample dialing plan digit map section patterns amp amp destination string amp amp dialing action attributes The first part of a dialing plan contains a pattern defined with DRegex which is used for matching the dialed number The patterns are separated by the pipe sign The second part contains the result string used in the dial s
23. domain is the DNS domain of the IP Phone 1140E e DEF_USERS x user_name allows you to enter the default user name for all domains When the device configuration file gets downloaded the default user name is used when logging in x the domain number from 1 to 5 user_name the default user name e UPDATE_USERS YES NO affects the default user names stored in the IP Phone 1140E If this flag is set to YES the default user names are overwritten each time a new device configuration file is downloaded YES the default user names are overwritten each time a new device configuration file is downloaded NO the default user names are not overwritten each time a new device configuration file is downloaded SIP Firmware Release 1 1 for IP Phone 1140E Administration NN43113 300 02 05 Standard 27 May 2008 Copyright 2008 Nortel Networks 36 Configure the provisioning server e SIP_PING YES NO The SIP_PING configuration value is used to maintain server heartbeat detection and to keep a firewall pinhole open When used for server heartbeat detection the IP Phone 1140E periodically pings the SIP Proxy and awaits a response When three attempts to ping the SIP Proxy fail the IP Phone 1140E begins a failover process and attempts to connect to the next configured SIP Proxy IP in the same domain When a NAT TRAVERSAL method is selected the SIP_PING configuration value also helps keep a firewall pinhole ope
24. down list Moves highlight up list Selects the next item or moves the cursor right in an edit item Selects the previous item or deletes a character in the edit field Select key center of cluster Selects the highlighted item in the combo box or ends edit mode In Edit mode the first field of the item is highlighted Press the Apply amp Reset Context sensitive soft key to save settings in the Device Settings menu after all the necessary changes are made This action resets the IP Phone 1140E Press the Return Context sensitive soft key to exit the Device Settings menu without saving any changes 6 Navigate to the first item in the Device Settings menu to configure EAP Table 23 EAP configuration Enable 802 1x EAP O Device ID Password A check mark appears in the check box if the item is active 7 If the Enable 802 1x EAP check box is checked fill in the Device ID and the Password 8 Configure DHCP in the Device Settings menu Use the right arrow in the Navigation key cluster to highlight the DHCP box Press the Select key to access a list of DHCP mode choices e No e Partial e Full SIP Firmware Release 1 1 for IP Phone 1140E Administration NN43113 300 02 05 Standard 27 May 2008 Copyright 2008 Nortel Networks Configure the device settings 91 Scroll through the list with the Up Down arrows and select the appropriate parameter Press the Select key to select N
25. e Provisioning server IP protocol and if user authentication is required to access the provisioning server the user credentials Note TFTP protocol does not require user authentication Device ID and password are ignored FTP protocol requires user authentication and the default Device ID is anonymous with no password HTTP protocol can operate with or without user authentication If no authentication is required make sure to clear the Device ID and password fields in the configuration dialogue SET IP Select SET IP in the Device Settings menu to configure the IP address Net Mask Enter a subnet mask In the Net Mask field Gateway Enter an IP address of the local gateway in the Gateway field DNS IP Configure the Domain Name Server DNS IP Voice VLAN Configure the Voice VLAN Table 16 Telephony Port incoming Voice VLAN Setting Result No default setting All telephony traffic that is transmitted on the telephony port is forwarded untagged Auto Not available if DHCP is set to No Enable Automatic VLAN Discovery for Voice VLAN Initial DHCP request is forwarded based on the Data VLAN policy for example untagged if Data VLAN is disabled or tagged with the Data VLAN ID if Data VLAN is enabled to obtain Voice VLAN IDs Subsequent DHCP requests using the acquired Voice VLAN IDs and the resolution of a Voice VLAN determine the final Voice VLAN ID used for signaling and the media traffic on the telephony port Note This
26. following messages display on the IP Phone 1140E as the IP Phone 1140E cycles through the conversion process one after the other 1 FW Reading 2 FW Writing SIP Firmware Release 1 1 for IP Phone 1140E Administration NN43113 300 02 05 Standard 27 May 2008 Copyright 2008 Nortel Networks Convert UNIStim Firmware to SIP Firmware on the IP Phone 1140E 77 3 FW Finished The IP Phone 1140E then boots up with SIP Firmware If the conversion is unsuccessful see the chapter Maintenance and troubleshooting page 123 1 TFTP file transfer takes approximately 15 seconds 2 File writing takes 2 5 minutes The IP Phone 1140E displays the message FW writing and the blue Data Waiting LED flashes 3 After the new SIP Firmware writing is finished the blue LED stops flashing and the telephone displays FW finished and then reboots 4 The first time the SIP Firmware boots the SIP Firmware performs a Flash File System conversion that takes 2 5 minutes End SIP Firmware Release 1 1 for IP Phone 1140E Administration NN43113 300 02 05 Standard 27 May 2008 Copyright 2008 Nortel Networks 78 Upgrade and convert the IP Phone 1140E firmware SIP Firmware Release 1 1 for IP Phone 1140E Administration NN43113 300 02 05 Standard 27 May 2008 Copyright 2008 Nortel Networks Voice Quality Monitoring Feature overview Proactive Voice Quality Monitoring PVQMon or VQMon allo
27. have an 802 1q header appended and the VLAN ID is set to the value that is manually provisioned in this field Any packet arriving on the PC port that is already tagged with matching VLAN ID is forwarded as is Packets tagged with different VLAN IDs are dropped Table 19 PC Port outgoing Data VLAN Result No 4095 Note that the value 4095 is not a valid VLAN ID This is intentional to ensure a proper VLAN ID is entered All traffic received on the network port and telephony port is forwarded to the PC port based on MAC address only The packets are not modified in any way Traffic is forwarded to the PC port based on a review of the MAC address of the packet as well as the value configured in the Data VLAN field Traffic is forwarded out the PC port to the PC only if the packets contain the Data VLAN tag Untagged traffic and traffic with a VLAN tag other than the Data VLAN are dropped PC Port Untag all Configure PC Port Untag All which configures PC Port VLAN Tag Stripping When enabled all outgoing traffic to the PC has the VLAN tag removed When disabled packets are sent to the PC as is if Data VLAN is set to No or if Data VLAN is enabled and the VLAN tag matched Packets with different VLAN ID are discarded SIP Firmware Release 1 1 for IP Phone 1140E Administration NN43113 300 02 05 Standard 27 May 2008 Copyright 2008 Nortel Networks Introduction 87 Duplex In the Network menu
28. in the stand so that it exits behind the handset on the right side in the handset cord exit in the stand base 4 Install the headset optional If installing a headset plug the connector into the RJ 9 headset jack on the back of the IP Phone 1140E and thread the headset cord along with the handset cord through the channels in the stand so that the headset cord exits the channel 5 Install the Ethernet cable Connect one end of the supplied Ethernet cable to the back of the IP Phone 1140E using the RJ 45 connector and thread the network cable through the channel SIP Firmware Release 1 1 for IP Phone 1140E Administration NN43113 300 02 05 Standard 27 May 2008 Copyright 2008 Nortel Networks 64 Physically install the IP Phone 1140E nT renner ee 6 Install the Ethernet cable connecting the PC to the IP Phone 1140E optional If connecting PC Ethernet through the IP Phone 1140E connect one end of the PC Ethernet cable to the IP Phone 1140E using the RJ 45 connector and thread it through the channel Connect the other end to the LAN connector on the back of the PC 7 Install additional cables If applicable plug in optional USB devices Connect the Ethernet cable to the LAN Ethernet connection If using an AC power adapter plug the adapter into an AC outlet 8 Wall mount the IP Phone 1140E optional The IP Phone 1140E can be mounted either by method A using the mounting holes on the bottom of the IP Phone 1140E stand or m
29. in hours when the IP Phone checks for updates from the server The range can be from 1 to 6 hours e TRANSFER_TYPE MCS STANDARD is used to configure the IP Phone 1140E to activate Nortel conference server assisted attended transfers instead of the industry standard method of attended transfers The default setting is MCS MCS the typical attended transfer used by Nortel proxies MCS uses a conference server to do the attended transfer STANDARD the standard method of a transfer This method does not involve a conference server e REDIRECT_TYPE MCS RFC3261 is a command used to select different protocols for set redirection The default setting is MCS MCS when the IP Phone 1140E receives either 301 moved permanently or 302 moved temporarily during registration it is assumed the IP Phone 1140E is moved to a new MCS 5100 system SIP Firmware Release 1 1 for IP Phone 1140E Administration NN43113 300 02 05 Standard 27 May 2008 Copyright 2008 Nortel Networks 38 Configure the provisioning server proxy registrar and all subsequent messages are sent to the new address RFC3261 the IP Phone 1140E assumes that if during registration a 301 moved permanently is received the message contains a new registrar address The IP Phone 1140E tries to register to the registrar using the existing proxy e ENABLE _PRACK YES NO PRACK is utilized to make some SIP messages reliable and requires that a
30. matches the MAC address of the IP Phone 1140E and contains the Voice VLAN tag If the Automatic VLAN Discovery feature is used the filter is adjusted dynamically as the IP Phone 1140E validates the VLAN suggested by DHCP Disabled The VLAN filter is disabled by default If the VLAN filter is disabled traffic is forwarded to the IP Phone 1140E port based only on a review of the MAC address of the packet The IP Phone 1140E accepts traffic addressed to the MAC address of the IP Phone 1140E as well as any broadcast or multicast packets from any VLAN Disable PC Port With a disabled PC Port the IP Phone 1140E with SIP Firmware does not receive or send packets to or from the PC port No device can use the PC port to connect to the network SIP Firmware Release 1 1 for IP Phone 1140E Administration NN43113 300 02 05 Standard 27 May 2008 Copyright 2008 Nortel Networks 86 Device Settings on the IP Phone 1140E with SIP Firmware Data VLAN Configure the Data VLAN the VLAN applicable to the PC port The behavior of the PC port is summarized in the following table Table 18 PC Port incoming traffic from PC Data VLAN Result No 4095 Note that the value 4095 is not a valid VLAN ID This is intentional to ensure a proper VLAN ID is entered All traffic received on the PC port is forwarded based on the MAC address The packets are not modified in any way All untagged packets received from the PC
31. means that if a Data VLAN ID is configured in the IP Phone 1140E and the Voice VLAN is set to Auto Automatic Voice VLAN Discovery the DHCP server to provide Voice VLAN information must SIP Firmware Release 1 1 for IP Phone 1140E Administration NN43113 300 02 05 Standard 27 May 2008 Copyright 2008 Nortel Networks Introduction 85 be on the Data VLAN If the DHCP server is not on the Data VLAN the IP Phone 1140E fails to receive the DHCP information and fails to register In addition another DHCP server must reside in the Voice VLAN to provide the network parameters required For more information see the section on DHCP Auto VLAN Discovery All telephony traffic that is transmitted on the telephony port has an 802 1q header appended and its Voice VLAN ID is set to the value manually configured here Place the cursor over the 4095 and press the enter NAV key to modify this value to the desired Voice VLAN tag Note that the value 4095 is not a valid VLAN ID This is intentional to ensure a proper VLAN ID is entered VLAN Filter Configure the VLAN Filter not available if Voice VLAN is set to No Table 17 VLAN Filter VLAN Filter Setting Result Enabled box is checked Traffic is forwarded to the IP Phone 1140E port based on a review of the MAC address of the packet as well as the 802 1q tag value Traffic is forwarded through the IP Phone 1140E port to the network stack of the telephone only if the packet
32. mode is configured by the items in the Device Settings menu Duplex and Ignore GARP e Duplex Duplex enables or disables Ethernet speed and mode negotiation Select Auto unless the Ethernet port speed must be set to 10 MB s or 100 MB s Select 10BT Full for 10 MB s and 100BT Full for 100 MB s e Ignore GARP GARP requests handling The default can be overridden by pressing the Select key which places a check mark in the box Table 32 Ethernet port mode configuration 10BT Full 100BT Full Ignore GARP o 18 Enter Provisioning Parameters Server URL Protocol Device ID and Password The next four tables show menu items in the Device Settings menu that apply to configuring the Provisioning parameters e Server URL Enter the URL of the provisioning server in the Server URL box Table 33 Server URL configuration Provisioning Server URL 0 0 0 0 SIP Firmware Release 1 1 for IP Phone 1140E Administration NN43113 300 02 05 Standard 27 May 2008 Copyright 2008 Nortel Networks 94 Device Settings on the IP Phone 1140E with SIP Firmware e Protocol Select either TFTP FTP or HTTP used for provisioning in the Protocol box Table 34 Protocol configuration Protocol TFTP TFTP FTP HTTP e Device ID Enter the Device ID used by the provisioning server for authentication of the IP Phone 1140E Note 1 TFTP does not require a Device ID If FTP or HTTP are used enter the information fo
33. of frames go to the Network the IP Phone 1140E receives only the frames with Voice VLAN tagged and send all frames with Voice VLAN tagged PC or Local Networks receive all kinds of frames SIP Firmware Release 1 1 for IP Phone 1140E Administration NN43113 300 02 05 Standard 27 May 2008 Copyright 2008 Nortel Networks 106 Three port switch and VLAN functionality Figure 12 Voice VLAN and Data VLAN Enable Voice VLAN three port switch Enable Both Voice and Data VLAN on three port switch NI Port PO Data VLAN Voice VLAN Three Port Switch Enable Voice VLAN ALLVLAN s OMY Three Port Switch Enable Both Voice and Data VLAN ALL VLAN s Voice VLAN IP Phone PC Port P1 PC Port P1 PC or Local Networks PC or Local Networks Table 43 Port functions on the three port switch when VLAN is enabled Only on IP Phone Ports Voice VLAN enabled Data VLAN enabled Both Voice and Data VLAN enabled Network Port N A N A N A Port 0 IP Phone Receiving the frames N A Receiving the frames with 1140E Port with Voice VLAN Voice VLAN tagged only SMP tagged only Sending the frames with Voice VLAN tagged Sending the frames with Voice VLAN tagged PC Port Port 1 N A Tagging the incoming frame untagged and forwarding it to network port Tagging the incoming frame untagged and forwarding it to network port i _ _ SLL SIP Fi
34. on the IP Phone 1140E 65 Convert SIP FW to UNIStim FW 123 Converting UNIStim Firmware to SIP Firmware 75 Converting UNIStim Firmware to SIP Firmware using TFTP 76 Create the device configuration file on the provisioning server 31 Creating the SIP provisioning file on the provisioning server 26 Custom banner problem 126 D Data DHCP VLAN Auto Discovery 62 Data VLAN 86 Data VLAN configuration Default error handling 115 Device configuration commands details 34 Device configuration commands list Device configuration file example 31 Device ID 87 Device ID configuration Device Settings 81 Device Settings menu parameters Device settings on the IP Phone1140E with SIP Firmware 81 Device Settings parameters 60 DHCP 83 DHCP configuration DHCP VLAN Auto discovery 61 Dialing function description 52 Dialing plan 52 Dialing plan declarations section sample 53 Dialing plan digit map section sample 54 Dialing plan file on the provisioning server 50 Dialing plan sample 52 dialing plan variable definitions sample 53 Disable PC Port 85 Disable PC Port configuration SIP Firmware Release 1 1 for IP Phone 1140E Administration NN43113 300 02 05 Standard Copyright 2008 Nortel Networks 27 May 2008 128 Index Distinctive ringing feature 101 IP Phone 1140E Getting Started Card 16 DNS configuration IP Phone 1140E restrictions 101 DNS IP 84 IP Phone 1140E with SIP Firmware Downloadable WAV files 56 ill
35. privacy setting in the UI menus NO enables the privacy setting in the Ul menus NO is the default e DISABLE _OCT_ENDDIAL YES NO is a flag used to configure the pound key The default setting is YES YES the pound key initiates dialing when pressed after a telephone number is entered NO the pound key functions as any other digit or character on the dial pad typically used in networks that use vertical service codes or access codes e FORCE_OCT_ENDDIAL YES NO is a flag used to override attempts to change the function of the pound key on the Graphical User Interface GUI The default setting is NO YES overrides attempts to change the function of the pound key on the GUI NO does not override a change of the function of the pound key on the GUI SNTP_ENABLE YES NO allows the IP Phone 1140E to obtain the time and date from an NTP server The default is NO The IP Phone 1140E updates the time once every 24 hours from the NTP server If the IP Phone 1140E cannot contact the server the IP Phone 1140E tries every 15 minutes up to a maximum of 6 attempts and then hourly attempts are made If SNTP_ENABLE is set to NO the IP Phone 1140E tries to retrieve the time and date from the SIP proxy server However not all SIP proxy servers support this method of retrieving the time and date YES enables NTP NO disables NTP e SNTP_SERVER ip address is the IP addr
36. redirects the original request to next contact specified When receiving this response the IP Phone 1140E redirects the original request to the new contact specified However the IP Phone 1140E takes no additional special consideration of the permanent status of this change 301 Moved permanently This response is sent to an incoming invite if the IP Phone 1140E has local call forwarding enabled When 302 Moved temporarily receiving this response the IP Phone 1140E redirects the original request to the new contact specified The IP Phone 1140E generates these responses when receiving requests that did not come through the configured SIP proxy When 305 Use Proxy receiving this request the IP Phone 1140E contacts the new address in the Contact header field When receiving this request the IP Phone 1140E contacts the new 380 Alternate service address in the Contact header field SIP Firmware Release 1 1 for IP Phone 1140E Administration NN43113 300 02 05 Standard 27 May 2008 Copyright 2008 Nortel Networks 112 SIP messages supported by the IP Phone 1140E 4xx Response Request failure responses 4xx Response Send Receive Comments The IP Phone 1140E generates a 400 Bad Request response for various failure conditions generally when a request is invalid and a more specific error response does not apply 400 Bad request Receiving a 401 response results in the IP Phone 1140E re issuing 401 Unauthori
37. remind the user that a call has been forwarded This configuration value only effects users when their user profile is first created unless the FORCE_CFWD_NOTIFY flag is also used The default setting is NO YES abrief ring splash plays when a call is forwarded NO the ring splash is not be played FORCE_CFWD_NOTIFY YES NO allows the administrator to force the behavior of the DEFAULT _CFWD_NOTIFY value on all users who login to the IP Phone 1140E The default setting is NO YES the DEFAULT _CFWD_NOTIFY configuration value is forced into effect for the user NO the configuration value is not be forced into effect for the user QoS and ToS commands DSCP_CONTROL x is a value entered in decimal format between 1 and 63 If the value is 1 the DSCP value is picked up by the Service Package The default value is 40 X a value from 1 to 63 indicating the DSCP value SIP Firmware Release 1 1 for IP Phone 1140E Administration NN43113 300 02 05 Standard 27 May 2008 Copyright 2008 Nortel Networks Create the device configuration file on the provisioning server 45 e 802 1P_CONTROL x is a value entered in decimal format between 1 and 7 representing the 802 1P value in the SIP signaling packets If the value is 1 the 802 1P value is retrieved from the Service Package The default value is 6 X the value from 1 to 7 indicating the 802 1P value e DSCP_MEDIA x is a value entered in
38. the address book that is used to search for other users The default setting is NETWORK NETWORK downloads the user s address book from the network MCS New address book entries are uploaded to the network LOCAL creates a user address book and stores it locally on the IP Phone BOTH attempts to download a network address book and keep a copy on the IP Phone If a network address book is available the IP Phone 1140E functions as if NETWORK mode has been selected e HOLD_TYPE RFC2543 RFC3261 is used to select the protocol to hold a call The default setting is RFC3261 RFC2543 RFC 2543 is a standard protocol of the Internet Engineering Task Force IETF RFC3261 RFC3261 is a standard protocol of the IETF e ENABLE _3WAY_CALL YES NO is a flag to enable or disable local phone based three way calling for three party conferences SIP Firmware Release 1 1 for IP Phone 1140E Administration NN43113 300 02 05 Standard 27 May 2008 Copyright 2008 Nortel Networks Create the device configuration file on the provisioning server 43 YES enables local phone based three way calling for three party conferences YES is the default NO disables local phone based three way calling e DISABLE _PRIVACY_UI YES NO is a flag to disable the privacy setting in Ul menus Disabling the privacy setting in UI menus disables the user ability to set privacy options YES disables the
39. 00 02 05 Standard 27 May 2008 Copyright 2008 Nortel Networks 124 Maintenance and troubleshooting 2 Download the appropriate UNIStim Firmware file to your TFTP server 3 Create an 1140eSIP cfg file containing the following information FW DOWNLOAD_MODE FORCED VERSION xxx FILENAME yyy bin where xxx is the UNIStim version number appropriate for the hardware release of your IP Phone 1140E for example 0625C23 and yyy bin is the filename containing the version number for example 0625C23 bin 4 Power the IP Phone 1140E off and on The IP Phone 1140E reboots and contacts the TFTP server upon bootup and downloads the new UNIStim Firmware End IP Phone 1140E diagnostics Network related issues can be debugged using Network Diagnostic Utility NDU built into the IP Phone 1140E Another way to diagnose a problem on an IP Phone 1140E is to capture a message trace using any appropriate software The IP Phone 1140E has Problem Determination Tools PDT These can be accessed through a Telnet session using the IP address of the IP Phone 1140E for login and password contact Nortel Problem Server unreachable after the IP Phone 1140E is powered up If the display indicates that the server is unreachable and it continuously resets some parameters must be configured Things to consider when setting parameters Enter requested information in the menu fields by pressing the number keys on the dialpad Press the a
40. 1140E uses High quality as its default value The possible parameters for this command are High Medium and Low If any other parameter is entered or these commands are misspelled the IP Phone 1140E uses High as the default setting SIP Firmware Release 1 1 for IP Phone 1140E Administration NN43113 300 02 05 Standard 27 May 2008 Copyright 2008 Nortel Networks Create the device configuration file on the provisioning server 39 The following codecs are used for each selection Low G729 ptime 30 Medium G711 ptime 30 High G711 ptime 20 AUTH_METHOD AUTH AUTH_INT is used to configure the SIP authentication method AUTH only authenticates username password AUTH_INT authentication plus integrity checking an MD5 hash of the entity is also computed and checked BANNER banner_text preconfigures the banner on the IP Phone 1140E Use a text string to set the banner For example BANNER ABC Company sets the banner to ABC Company The text string can have a maximum of 24 characters banner_text an ASCII string displayed on the screen of the IP Phone 1140E with SIP Firmware e FORCE_BANNER YES NO is set by the system administrator through the configuration file If FORCE_BANNER is set to YES the banner from the configuration file is reloaded each time the IP Phone 1140E powers up even if the user changes the banner manually YES causes the banner set by the administ
41. 140E The IP Phone 1140E can be ordered with UNIStim Firmware installed or with SIP Firmware installed If an IP Phone 1140E is installed with UNIStim Firmware it runs with SIP Firmware only if the firmware is converted from UNIStim to SIP If the procedure to determine the UNIStim version number is complete and if necessary the procedure to upgrade the UNIStim Firmware is complete an IP Phone 1140E can be converted from UNIStim Firmware to SIP Firmware Compare the version number to the minimum required UNIStim Firmware version 0625C1H UNIStim Firmware version names contain numbers and letters Use the last three characters in a version to compare the version of UNIStim on an IP Phone 1140E 0625C1H with the minimum required version for the upgrade Note that C23 is greater than C1H and C1B is less than C1H The conversion must be performed using TFTP WARNING The TFTP download and upgrade of the Flash memory on the IP Phone 1140E may take a significant amount of time possibly up to 10 minutes Do not unplug or reboot the IP Phone 1140E during the process The next procedure explains how to download the SIP Firmware from the Nortel Web site Procedure 11 Downloading SIP Firmware for the IP Phone 1140E from the Nortel Web site Step Action 1 Go to www nortel com support 2 Log on to the Nortel Web site with a valid Nortel User ID and Password The Technical Support page appears 3 Enter IP Phone 1140E in the
42. 43113 300 02 05 Standard 27 May 2008 Copyright 2008 Nortel Networks 68 Upgrade and convert the IP Phone 1140E firmware 3 Enter IP Phone 1140E in the Knowledge and Solution Engine box 4 Select Software in the All types scroll down menu 5 Press the gray arrow at the end of the Knowledge and Solution Engine box to obtain the Search Results 6 From the Search Results select the appropriate version of the SIP Firmware for the IP Phone 1140E for example SIP IP Phone 1140E Release 0625C1HD26 bin 7 Place the selected firmware on the provisioning server End Modify the SIP provisioning file Use the following procedure to modify the SIP provisioning file which exists on the provisioning server Procedure 6 Modifying the SIP provisioning file Step Action 1 Under the firmware FW section of the SIP Provisioning file increase the VERSION number for example 06A5C1Hd26 2 Under the firmware FW section of the SIP Provisioning file modify the FILENAME of the new file you want to upload to the IP Phone 1140E 3 Invoke the upgrade mechanism Use one of the next three methods to invoke a firmware upgrade on the IP Phone 1140E with SIP Firmware 1 Power off and power on the IP Phone 1140E 2 Select Services System Check For Updates on the IP Phone 1140E 3 Allow for an automatic check for updates to occur See AUTO_UPDATE under Feature configuration commands page 36 Any of these action
43. 43113 300 02 05 Standard 27 May 2008 Copyright 2008 Nortel Networks Upgrade and convert the IP Phone 1140E firmware Introduction This chapter describes how to upgrade an IP Phone 1140E with UNIStim firmware to SIP firmware In order to upgrade an IP Phone 1140E with UNIStim firmware first determine if you have the minimum UNIStim firmware release on the IP Phone 0625C1H If your IP Phone 1140E is installed with the minimum version of UNIStim firmware proceed to the section Convert UNIStim Firmware to SIP Firmware on the IP Phone 1140E page 75 If your IP Phone 1140E is not installed with the minimum version of UNIStim firmware proceed to the section Upgrade to the minimum UNIStim Firmware page 69 To convert the firmware on the IP Phone 1140E from SIP to UNIStim see the section Maintenance and troubleshooting page 123 Upgrade the SIP Firmware on the IP Phone 1140E Use the following procedures to upgrade existing SIP Firmware to new SIP Firmware on the IP Phone 1140E Download the SIP Firmware to the provisioning server To download the SIP Firmware follow the steps in the next procedure Procedure 5 Downloading SIP Firmware for the IP Phone 1140E from the Nortel Web site Step Action 1 Go to www nortel com support 2 Log on to the Nortel Web site with a valid Nortel User ID and Password The Technical Support page appears SIP Firmware Release 1 1 for IP Phone 1140E Administration NN
44. 7 8 9 4215 Matches 0 2 3 4 6 7 8 9 02 46 9A D Matches 0 2 3 4 6 7 8 9 A B C D x Matches Q 1 2 3 4 5 6 Ta 8 9 6 179 Matches 61 67 69 or 6 x 10 Ten digits 0 9 011x 7 15 011 followed by seven to fifteen digits 4 91 x 10 matches 91 followed by 10 digits does not include 91 Ex 911234567890 1234567890 SIP Firmware Release 1 1 for IP Phone 1140E Administration NN43113 300 02 05 Standard 27 May 2008 Copyright 2008 Nortel Networks 56 Configure the provisioning server Downloadable WAV files It is possible to customize the ring tones on the IP Phone 1140E with SIP Firmware Up to five special ring tones can be downloaded from the provisioning server and stored on the IP Phone 1140E The end user can select which ring tone they would like to implement In order to download these special files the files must reside on the provisioning server and be specified in the SIP provisioning file For more information see Download the SIP Firmware to the provisioning server page 26 The WAV files have a maximum size of 512 KB each for the IP Phone 1140E The file format is restricted to ITU T A law or u law 8 0 kHz 8 bit mono or 16 0 kHz 16 bit mono After the WAV fi
45. Acronyms This guide uses the following acronyms Table 1 Acronyms used Authentication Authorization and Accounting ALG Application Layer Gateway DHCP Dynamic Host Configuration Protocol DNS Domain Name System DRegex Digit Regular Expression DSCP Differentiated Services Code Point EAP Extensible Authentication Protocol ERE Extended Regular Expressions FQDN Fully Qualified Domain Name FTP File Transfer Protocol GARP Gratuitous Address Resolution Protocol GUI Graphical User Interface HTTP Hyper Text Transfer Protocol SIP Firmware Release 1 1 for IP Phone 1140E Administration NN43113 300 02 05 Standard 27 May 2008 Copyright 2008 Nortel Networks 12 Introduction to this guide Fe LL amp L ee IETF ISDN NetConfig NDU PDT PEC POE POSIX PRACK PSTN PVQMon QoS RADIUS RTCP RTCP XR SIMPLE SIP SMTP STUN TFTP TPS TTL Internet Engineering Task Force Integrated Services Digital Network Instant Message Internet Protocol Internet Protocol Client Manager Telecommunications Standardization sector of the International Telecommunications Union Local Area Network Media Access Control Multiple Appearance Directory Number Media Application Server Network Address Translator Configuration screens available after an IP Phone resets Network Diagnostic Utility Problem Determination Tool Product Engineering Code Power Over Ethernet Portable Operating System Interface Provisional Acknowledgemen
46. CHECKING ENABLE_BT AUTH_METHOD BANNER FORCE_BANNER DST_ENABLED TIMEZONE_OFFSET FORCE_TIME_ZONE IM_MODE HOLD_TYPE ENABLE_3WAY_CALL DISABLE_PRIVACY_UI DISABLE_OCT_ENDDIAL FORCE_OCT_ENDDIAL SNTP_ENABLE SNTP_SERVER MADN_TIMER MADN_DIALOG SIP Firmware Release 1 1 for IP Phone 1140E Administration NN43113 300 02 05 Standard 27 May 2008 Copyright 2008 Nortel Networks 34 Configure the provisioning server TTT Treen ee IM_NOTIFY DEFAULT_CFWD_NOTIFY DEF_DISPLAY_IM FORCE_CFWD_NOTIFY QoS and ToS DSCP_CONTROL 802 1P_MEDIA commands 802 1P_CONTROL DSCP_DATA DSCP_MEDIA 802 1P_DATA Tone configuration DIAL TONE FASTBUSY_TONE commands RINGING_TONE CONGESTION_ TONE BUSY_TONE NAT configuration commands Voice Quality Monitoring VQMon configuration commands NAT_SIGNALLING NAT_MEDIA NAT_TTL VQMON_PUBLISH VQMON_PUBLISH_IP LISTENING_R_ENABLE LISTENING_R_WARN LISTENING_R_EXCE PACKET_LOSS_ENABLE PACKET_LOSS_WARN STUN_SERVER_IP1 STUN_SERVER_IP2 STUN_SERVER_PORT1 STUN_SERVER_PORT2 PACKET_LOSS_EXCE JITTER_ENABLE JITTER_WARN JITTER_EXCE DELAY_ENABLE DELAY_WARN DELAY_EXCE SESSION_RPT_EN SESSION_RPT_INT System commands ADMIN_PASSWORD Device configuration commands CAUTION document The syntax of the device configuration file is case sensitive Verify that the commands entered follow the case defined in this Server and network configuration commands e SIP_DOMAIN x domain_na
47. IP Phone 1140E when attempting to initiate a call result in the display of an error on the screen and typically results in fast or regular busy tone If a media negotiation fails during dialog setup the IP Phone 1140E terminates the dialog If an in dialog failure occurs during media re negotiation the IP Phone 1140E falls back to previously negotiated media settings When a failure occurs that makes this impossible the IP Phone 1140E attempts to clear the call by terminating the dialog SIP header fields The following table contains the supported SIP headers Header field Supported Accept Accept Encoding Accept Language SIP Firmware Release 1 1 for IP Phone 1140E Administration NN43113 300 02 05 Standard 27 May 2008 Copyright 2008 Nortel Networks 116 SIP messages supported by the IP Phone 1140E Allow Alert Info Yes Yes Allow Events Authentication Info Yes Authorization Call Id Call Info Contact Content Disposition Yes Yes Content Encoding Content Length Yes Content Type Yes Yes Expires Yes Error Info Max Forwards Mime Version Organization P Access Network Info Yes SIP Firmware Release 1 1 for IP Phone 1140E Administration NN43113 300 02 05 Standard 27 May 2008 Copyright 2008 Nortel Networks SIP header fields 117 P Asserted Identity Yes Yes P Associated URI P Called Party ID Yes P Charging Fun
48. NALLING is required for networks that use STUN or SIP_PING for NAT traversal NAT Media The IP Phone 1140E with SIP Firmware supports STUN for media path the NAT traversal The NAT Media feature can be disabled by setting the NAT_Media field in Device Settings menu to NONE Note STUN protocol cannot coexist with Application Layer Gateway ALG Media Portals or RTP Proxy servers If STUN is selected ensure none of these devices are configured in the SIP Proxy server NAT TTL Enter the Time to Live TTL in seconds for the NATport if STUN is enabled The Nortel IP Phone 1140E with SIP Firmware pings the open ports on an interval less than the TTL to prevent the NAT from tearing down the ports STUN S1 IP_ Enter an IP address for the STUN S1 IP device The STUN server must reside in the public Internet for STUN protocol to be effective STUN S2 IP Enter an IP address for the STUN S2 IP device The STUN server must reside in the public Internet for STUN protocol to be effective SIP Firmware Release 1 1 for IP Phone 1140E Administration NN43113 300 02 05 Standard 27 May 2008 Copyright 2008 Nortel Networks Configure the device settings 89 Configure the device settings This section describes how to provision the Device Settings parameters regardless of DHCP mode Full DHCP Partial DHCP or No DHCP Parameters that are not needed in Full or Partial DHCP mode are grayed out on the IP Phone 1140E screen and cannot be modified F
49. Phone 1140E Administration NN43113 300 02 05 Standard 27 May 2008 Copyright 2008 Nortel Networks 110 SIP messages supported by the IP Phone 1140E No support for PRACK specific early media negotiation scenarios SIP responses The following SIP responses are also supported 1xx Respo 1xx Response Information Responses 2xx Responses Successful Responses 3xx Response Request Failure Responses 4xx Response Server Failure Responses 6xx Response Global Responses nse Information Responses 1xx Response 100 Trying Send Receive Comments The IP Phone 1140E can generate this response for an incoming INVITE if it has taken too long to generate a 180 response Upon receiving this response the IP Phone 1140E waits for a 180 Ringing 183 Session Progress or 200 OK responses 180 Ringing 181 Call is being forwarded The IP Phone 1140E begins local ringing through the active transducer See 183 182 Queued 183 Session progress See 183 The IP Phone 1140E accepts a 183 response with SDP to allow for No Yes ba early media negotiation SIP Firmware Release 1 1 for IP Phone 1140E Administration NN43113 300 02 05 Standard 27 May 2008 Copyright 2008 Nortel Networks SIP responses 111 2xx Response Successful responses 2xx Response Send Receive Comments 3xx Response Send Receive Comments When receiving this response the IP Phone 1140E
50. YES NO is used to enable or disable periodic VQMon session reports The default is disabled YES enables periodic VQMon session reports NO disables periodic VQMon session reports e SESSION_RPT_INT xx is used to specify the interval for the periodic VQMon session report in seconds The default is 60 seconds xx the value in seconds System commands e ADMIN_PASSWORD password is used to change the default administrator password of the IP Phone 1140E that is used for unlocking network menus The default is 26567 738 password the administrator password Create the Dialing Plan file on the provisioning server A dialing plan essentially describes the number and pattern of digits that a user dials to reach a particular telephone number Access codes area codes specialized codes and combinations of the number of digits dialed are all part of a dialing plan The purpose of the dialing plan is so that the end user does not have to press the send or pound key to have the IP Phone 1140E with SIP Firmware send the initial message to start the call Dialing a telephone number on an IP Phone that supports SIP can be different than dialing a number from a traditional telephone SIP signaling is communicated through a SIP URI to get to the far end For example you can key in the SIP address jsmith yourcompany com to reach John Smith When the IP Phone 1140E with SIP Firmware receives this address the dialing
51. al Tools menu 1 Preferences 2 Local Diagnostics 3 Device Settings 4 Lock Menu 2 Select 3 Device Settings from the Local Tools menu The Device Settings screen appears 3 If you are using DHCP select Full or Partial If you are manually configuring the IP address netmask and gateway address select No 4 If the DHCP option is set to Full or Partial the IP address is automatically obtained 5 Configure the TFTP IP address within the IP Phone 1140E Device Settings menu This can be the provisioning server as defined in the chapter Configure the provisioning server page 25 6 Select the Apply amp Reset Context sensitive soft key to save the settings and reset the IP Phone 1140E The IP Phone 1140E downloads the firmware file The display shows FW reading If the download is successful the display shows FW writing and the blue LED flashes After the firmware image is downloaded to the IP Phone 1140E the display shows FW finished the blue LED stops flashing and the IP Phone 1140E resets SIP Firmware Release 1 1 for IP Phone 1140E Administration NN43113 300 02 05 Standard 27 May 2008 Copyright 2008 Nortel Networks Convert UNIStim Firmware to SIP Firmware on the IP Phone 1140E 75 If the upgrade is unsuccessful see the chapter Maintenance and troubleshooting page 123 in the section Download failures End Convert UNIStim Firmware to SIP Firmware on the IP Phone 1
52. an other DHCP IP Phones An IP Phone aware DHCP server can automatically configure Nortel IP Phones by sending all information that the IP Phone requires The IP Phone 1140E and the DHCP server communicate using a unique class identifier After the IP Phone 1140E first sends the DHCP DISCOVER it includes the Nortel SIP Phone A ASCII string within the Vendor Class Identifier Option 60 The DHCP server recognizes this special Vendor Class Identifier Option 60 and sends back OFFER which also includes the same Vendor Class Identifier This makes it possible to notify the IP Phone 1140E with SIP Firmware that the server is IP Phone aware and that it is safe to accept the offer from the server Every Nortel IP Phone 1140E with SIP Firmware fills in the Vendor Class ID option of the DHCPDISCOVER and DHCPREQUEST messages with the null terminated ASCll encoded string Nortel SIP Phone A where A identifies the version number of the information format of the IP Phone The Class Identifier Nortel SIP Phone A must be unique in the DHCP server domain The unique DHCP configuration is required to allow the DHCP server to respond with a unique Option 66 parameter to the IP Phone 1140E with SIP Firmware Note The DHCP standard defines Option 66 as the bootp server address in a string The meaning of the bootp server address is extended in Nortel IP Phone 1140E with SIP Firmware to include the provisioning server address The string in the DHCP offer f
53. anada The information in this document is subject to change without notice The statements configurations technical data and recommendation in this document are believed to be accurate and reliable but are presented without express or implied warranty Users must take full responsibility for their applications of any products specified in this document The information in this document is proprietary to Nortel Networks Nortel the Nortel logo and the Globemark are trademarks of Nortel Networks The Bluetooth word mark and logos are owned by the Bluetooth SIG Inc and any use of such marks by Nortel Networks is under license All other trademarks are the property of their respective owners NORTEL
54. are receives the following Device Settings parameters from the DHCP server in the following table Table 8 DHCP options in Partial DHCP mode Parameter requested by the Description DHCP server option IP Phone 1140E Subnet mask The subnet mask of the IP Phone 1140E Router and gateways IP address of the default gateway of the IP Phone 1140E SIP Firmware Release 1 1 for IP Phone 1140E Administration NN43113 300 02 05 Standard 27 May 2008 Copyright 2008 Nortel Networks 58 Configure the DHCP server Lease time Implementation varies according to DHCP server configuration Renewal time Implementation varies according to DHCP server configuration Rebinding interval Implementation varies 59 according to DHCP server configuration Partial DHCP is the response from a DHCP server that is not configured to recognize the Nortel specific Vendor Class Identifier in option 60 Nortel SIP Phone A After the IP Phone 1140E is configured to operate in Partial DHCP mode the DHCP server needs no special configuration to support an IP Phone 1140E Using Partial DHCP an IP Phone 1140E can obtain its IP address subnet mask and gateway IP address The remainder of the configuration information is manually entered on the IP Phone 1140E This includes the DNS server IP and the Provisioning server address and protocol Full DHCP mode The DHCP server requires special configuration in Full DHCP mode T
55. can respond with a 420 when checking required extensions of incoming requests 420 Bad Extension When receiving a 420 see default handling The IP Phone 1140E does not retry the request 480 Temporarily See default handling unavailable Incoming requests are matched against existing dialogs If a request appears to be in dialog but does not have an existing dialog the IP Phone 1140E responds with a 481 For incoming 481 responses the default handling is used 481 Call leg transaction does not exist Default handling is used when this 482 Loop detected response is received 483 Too Many Hops See default handling 484 Address See default handling Incomplete See default handling The IP Phone 1140E does not attempt to retry the 485 Ambiguous request SIP Firmware Release 1 1 for IP Phone 1140E Administration NN43113 300 02 05 Standard 27 May 2008 Copyright 2008 Nortel Networks 114 SIP messages supported by the IP Phone 1140E The IP Phone 1140E can respond with this if the user is on the IP Phone 1140E and the IP Phone 1140E has reached its maximum number of allowed calls and cannot present the incoming call to the user When this message is received by the IP Phone 1140E an error is displayed and a busy tone is played 486 Busy Here 487 Request Canceled See default handling The response is used by the IP Phone 1140E when a failed media A09 NOL Acceptable negotiation o
56. ccurs The IP Phone 1140E sends and receive this message in GLARE 491 Request Pending Yes Yes conditions 5xx Response Server failure responses 5xx Response Send Receive Comments The IP Phone 1140E can send this response when a request is received but the IP Phone 1140E software 500 Internal Server is not in a correct state to handle it Error When receiving this message the IP Phone 1140E displays an error for the user 501 Not Implemented See default handling 502 Bad Gateway See default handling 503 Service Unavailable See default handling 504 Gateway timeout 505 Version Not Yes Supported SIP Firmware Release 1 1 for IP Phone 1140E Administration NN43113 300 02 05 Standard 27 May 2008 Copyright 2008 Nortel Networks SIP header fields 115 6xx Response Global responses 6xx Response Send Receive Comments The IP Phone 1140E can send this response when the IGNORE setting is set to NETWORK and the user 600 Busy Everywhere chooses to ignore an incoming call When received this response falls through the default handling The IP Phone 1140E can send this response when the user declines an 603 Decline incoming call An optional reason can be supplied 604 Does Not Exist See default handling Anywhere 606 Not Acceptable See default handling Default error handling All 4xx 5xx 6xx responses with the exception of 401 407 received by the
57. ction Addresses P Charging Vector P Media Authorization P Preferred Identity P Visited Network ID Priority Privacy Proxy Authenticate Yes Yes Proxy Require RAck Yes Reason Record Route Refer To Referred By Remote Party ID Replaces Yes SIP Firmware Release 1 1 for IP Phone 1140E Administration NN43113 300 02 05 Standard 27 May 2008 Copyright 2008 Nortel Networks 118 SIP messages supported by the IP Phone 1140E Require Reply To Yes Yes Resource Priority Retry After Yes Route RSeq Server Service Route Subject Yes Yes Supported Timestamp Unsupported Yes User Agent Via Warning WWW Authenticate Session description protocol usage SDP Headers Supported v Protocol version Yes SIP Firmware Release 1 1 for IP Phone 1140E Administration NN43113 300 02 05 Standard 27 May 2008 Copyright 2008 Nortel Networks SIP security authentication 119 o Owner or creator and session identifier s Session name t Time description c Connection information m Media name and transport address a Media attribute lines SDP and Call Hold The IP Phone 1140E can support sending and receiving of hold using the method specified by RFC2543 and RFC3261 3264 Transport layer protocols Protocol Supported Unicast UDP Yes Multicast UDP
58. decimal format between 1 and 63 representing the DSCP value in the Real time Transfer Protocol packets If the value is 1 the DSCP value is retrieved from the Service Package The default value is 44 X a value from 1 to 63 indicating the DSCP value e 802 1P_MEDIA x is a value entered in decimal format between 1 and 7 representing the 802 1P value in the IP Phone 1140 Media RTP packets If the value is 1 then the 802 1P value is retrieved from the Service Package is the 802 1 setting for media Real time Transport Protocol RTP The default value is 1 x avalue from 1 to 7 indicating the 802 1P value e DSCP_DATA x is a value entered in decimal format between 1 and 63 representing the DSCP value in the provisioning packets If the value is 1 the DSCP value is retrieved from the Service Package The default value is 40 X a value from 1 to 63 indicating the DSCP value e 802 1P_DATA x is a value entered in decimal format between 1 and 7 representing the 802 1P value in the provisioning packets If the value is 1 the 802 1P value is retrieved from the Service Package The default value is 6 X a value from 1 to 7 indicating the 802 1P value Tone configuration commands e DIAL_TONE frequency1 frequency2 on_time off_time is used to select the tone advising the caller that the exchange is ready to receive call information and invites the user to start sending call information You can se
59. e it learns the mapping between the private and public address space being performed by the NAT If the Binding Response packets indicate the same address and port number as the request the IP Phone 1140E knows no NATs are present SIP Firmware Release 1 1 for IP Phone 1140E Administration NN43113 300 02 05 Standard 27 May 2008 Copyright 2008 Nortel Networks 104 NAT firewall traversal The IP Phone 1140E supports two methods for NAT traversal of the signaling path e SIP_PING e STUN The NAT traversal method can be selected manually through the Device Settings menu or configured through the device configuration file The default NAT traversal method is NONE SIP Firmware Release 1 1 for IP Phone 1140E Administration NN43113 300 02 05 Standard 27 May 2008 Copyright 2008 Nortel Networks 105 Three port switch and VLAN functionality System overview The Full VLAN support feature can create telephone Voice VLAN and PC Data VLAN on the three port switch of the IP Phone 1140E manually and automatically see Figure 12 Voice VLAN and Data VLAN page 106 If both Data and Voice VLAN s are enabled on a three port switch only the frames with Data and Voice VLAN tagged go to networks The IP Phone 1140E receives only the frames with Voice VLAN tagged and sends the frames with Voice VLAN tagged while PC or Local Networks receive all kinds of frames When only voice VLAN is enabled on three port switch all kinds
60. e Listening R Value to measure voice quality based on burst packet loss transmission delay and burst loss frequency LISTENING R_ENABLE is represented using a scale from 0 lowest quality to 100 highest quality YES enables the sending of the Listening R Value NO disables the sending of the Listening R Value e LISTENING_R_WARN xx is a threshold to report a warning on the Listening R Value The default value is vocoder dependent and is 80 SIP Firmware Release 1 1 for IP Phone 1140E Administration NN43113 300 02 05 Standard 27 May 2008 Copyright 2008 Nortel Networks Create the device configuration file on the provisioning server 49 XX a value between 1 and 100 used to signal the warning e LISTENING_R_EXCE xx is the threshold to report an unacceptable Listening R Value The default value is vocoder dependent and is 60 Xx a value between 1 and 100 used to signal the warning e PACKET _LOSS ENABLE YES NO is a command that enables or disables packet loss detection Packet loss is the fraction of RTP data packets from the source lost since the beginning of reception The value is an integer scaled by 256 The range is 0 to 25600 YES enables packet loss detection NO disables packet loss detection e PACKET _LOSS_WARN xx is the threshold to report a warning on Packet Loss The default is 256 1 Xx a value between 1 and 25600 e PACKET _LOSS_ EXCE xx is the threshold to r
61. efault credential is used no credential for TFTP and HTTP and anonymous with no password for FTP e SERVER _IP address allows the IP Phone 1140E to connect to the specified IP address or name of the server for which the file can be downloaded If the address is not specified the SERVER_IP that is used is the same SERVER_IP that is used to download the provisioning file e DELETE_FILES YES NO if present erases the language and tone files stored in the IP Phone 1140E before new files are downloaded Otherwise new files with different names are added without erasing existing files This command is optional Note that there is a hard limit of 5 language files and 5 tone files that can be stored in the IP Phone SIP Firmware Release 1 1 for IP Phone 1140E Administration NN43113 300 02 05 Standard 27 May 2008 Copyright 2008 Nortel Networks Create the device configuration file on the provisioning server 31 1140E When the limits are exceeded no new file can be accepted for download YES erases the existing language and tone files NO does not erase existing language and tone files e SRV_USER_NAME username If the protocol is FTP or HTTP this keyword specifies the user name to log on to the server e SRV_USER_PASS password If the protocol is FTP or HTTP this keyword specifies the password to log on to the server The downloading of these files is initiated when an IP Phone 1140E is powered on when an a
62. ence Card NN431 13 102 2 Ensure there is one IP Phone 1140E boxed package for each IP Phone 1140E being installed 3 Ensure that the IP Phone 1140E box includes Table 2 IP Phone 1140E box contents Item Order number IP Phone 1140E Graphite with icon keys without NTYSO5CAE6 N0142353 PS SIP RoHS IP Phone 1140E Graphite with English keys NTYSO5DAE6 N0142354 without PS SIP RoHS Accessories Handset Charcoal NTYS09AA70 Handset cord Charcoal NTYS10AA70 SIP Firmware Release 1 1 for IP Phone 1140E Administration NN43113 300 02 05 Standard 27 May 2008 Copyright 2008 Nortel Networks 22 Before installation Footstand kit Charcoal NTYS11AA70 Telephone number label and lens kit NTYS12AA 2 3 m 7 ft CAT5 Ethernet cable NTYS13AA The IP Phone 1140E can be powered either by Power Over Ethernet POE or powered through an external power supply Order the external power supply separately Table 3 1100 series phones separably orderable parts Item Order number Power adapter contents include Global power supply optional N0023000 AC cord package includes one of the following 1 8 m 5 9 ft 10 amp IEC320 C13 North NTYS14AA America 3 m 9 9 ft 125 VAC 13 amp NA power cord NTTK14AB NEMA North America Middle East Taiwan Philippines Thailand and Japan 2 4 m 8 ft 240 VAC 10 amp ANZ power cord NTTK15AA AS 3 Australia New Zealand 250 VAC Option 11C Sta
63. eport a warning on unacceptable Packet Loss The default is 1280 5 XX a value between 1 and 25600 e JITTER_ENABLE YES NO is used to enable or disable inter arrival Jitter detection on incoming RTP packets inter arrival time The value is represented in 1 65536 of a second YES enables jitter detection NO disables jitter detection e JITTER_WARN xx is the threshold to report a warning on Inter arrival Jitter The default is 3276 50ms Xx any integer value that is 1 65536 of a second e JITTER_EXCE xx is the threshold to report unacceptable Inter arrival Jitter The default is 32768 500ms Xx any integer value that is 1 65536 of a second e DELAY ENABLE YES NO is used to enable or disable Excessive Delay detection This is the one way delay including system delay for the call measured in milliseconds YES enables Excessive delay detection NO disables Excessive delay detection SIP Firmware Release 1 1 for IP Phone 1140E Administration NN43113 300 02 05 Standard 27 May 2008 Copyright 2008 Nortel Networks 50 Configure the provisioning server e DELAY_WARN xx is the threshold to give warning on Excessive Delay The default is 150ms Xx any integer value that is 1 65536 of a second e DELAY_EXCE xx is the threshold to report unacceptable Excessive Delay The default is 175ms Xx any integer value that is 1 65536 of a second e SESSION_RPT_EN
64. er TFTP FTP or HTTP Device ID Enter the Device ID User ID used by the provisioning server for authentication of the IP Phone 1140E with SIP Firmware Password Enter the password used by the provisioning server for authentication of the IP Phone 1140E with SIP Firmware SIP Firmware Release 1 1 for IP Phone 1140E Administration NN43113 300 02 05 Standard 27 May 2008 Copyright 2008 Nortel Networks 88 Device Settings on the IP Phone 1140E with SIP Firmware PVQMon IP If the Proactive Voice Quality Monitor PVQMon server is available on the network enter the PVQMon IP address NAT Traversal The next five menu items apply to configuring the NAT Traversal Method if the IP Phone 1140E with SIP Firmware is connected to the network through a Network Address Translation device or a firewall NAT Signal The IP Phone 1140E with SIP Firmware supports two methods of NAT traversal of signaling path SIP_PING and STUN The default NAT traversal method is None SIP_PING is a legacy Nortel Proprietary protocol for NAT Traversal for SIP signaling only STUN is an Internet standard for NAT traversal If the value for NAT traversal is not set to None this parameter overrides the value of the parameter SIP_PING specified by the device configuration file for NAT_SIGNALLING If the value for NAT traversal is set to None the value of SIP_PING if specified by the device configuration file for NAT_SIGNALLING is used instead NAT_SIG
65. ess or FQDN of the NTP server that provides the time and date to the IP Phone 1140E If this is not specified the IP Phone does not generate any NTP requests SIP Firmware Release 1 1 for IP Phone 1140E Administration NN43113 300 02 05 Standard 27 May 2008 Copyright 2008 Nortel Networks 44 Configure the provisioning server ip_address the IP address of the NTP server in either Fully Qualified Domain Name FQDN or non FQDN format MADN_TIMER x is used to set the MADN polling timer interval the interval at which the IP Phone 1140E attempts to determine the MADN group of the logged in user The minimum value for the polling interval is 900 seconds 15 minutes The default value is 1800 X the time delay in seconds between queries to find the MADN group DN of a user The minimum value 900 MADN_DIALOG YES NO is used to set the SIP URI or the GROUP DN for the subscription to the dialog event The default value is NO YES subscribes to the dialog event using the SIP URI of the user NO subscribes to the dialog event using the group of the user Note The SIP URI is used to subscribe for MADN support for CS 2000 DEFAULT_CFWD_NOTIFY YES NO is used to configure the ring splash which occurs when either local call forwarding MCS 5100 or network based call forwarding have been enabled CS 2000 CS 2100 If this configuration value is enabled the IP Phone 1140E plays an abbreviated ring tone to
66. ethod B using a traditional style wall mount box with RJ 45 connector and 15 cm 6 inch RJ 45 cord not provided 9 Replace the stand cover Ensure that all cables are neatly routed and press the stand cover into place until a click is heard 10 Put the IP Phone 1140E in the wall mount position optional If the IP Phone 1140E is to be mounted on the wall put it in the wall mount position by holding the tilt lever and pressing the IP Phone 1140E towards the base until the IP Phone 1140E is parallel with the base Release the tilt lever and continue to push the IP Phone 1140E towards the base until an audible click is heard Ensure the IP Phone 1140E is securely locked in position End SIP Firmware Release 1 1 for IP Phone 1140E Administration NN43113 300 02 05 Standard 27 May 2008 Copyright 2008 Nortel Networks Physically install the IP Phone 1140E 65 The following figure shows the connections on the IP Phone 1140E Figure 11 IP Phone 1140E connections Expansion Module Connector P PC Ethernet port LAN Ethernet port Tilt lever LAN Ethernet Port Link lamp USB Connector a N S AC Adapter jack Headset jack Handset jack SIP Firmware Release 1 1 for IP Phone 1140E Administration NN43113 300 02 05 Standard 27 May 2008 Copyright 2008 Nortel Networks 66 Physically install the IP Phone 1140E SIP Firmware Release 1 1 for IP Phone 1140E Administration NN
67. figuration menu change the TFTP server address and enter the correct TFTP server address This can be the provisioning server as defined in the chapter Configure the provisioning server page 25 5 Select the Apply amp Reset Context sensitive soft key to save the settings and reset the IP Phone 1140E The IP Phone 1140E downloads the firmware file The display shows FW reading If the download is successful the display shows FW writing and the blue LED flashes After the firmware image is downloaded to the IP Phone 1140E the display shows FW finished the blue LED stops flashing and the IP Phone 1140E resets The IP Phone 1140E registers to the TPS with the new firmware version If the upgrade is unsuccessful see the chapter Maintenance and troubleshooting page 123 in the section Download failures End Follow the next procedure to download the minimum required version of UNIStim Firmware automatically through TFTP on bootup SIP Firmware Release 1 1 for IP Phone 1140E Administration NN43113 300 02 05 Standard 27 May 2008 Copyright 2008 Nortel Networks 74 Upgrade and convert the IP Phone 1140E firmware Procedure 10 Downloading UNIStim Firmware automatically through TFTP on bootup Step Action 1 Press the Globe Services key on the IP Phone 1140E twice quickly If the admin password prompt appears enter the password 26567 738 The Local Tools menu appears Table 13 Loc
68. for IP Phone 1140E Administration NN43113 300 02 05 Standard 27 May 2008 Copyright 2008 Nortel Networks 48 Configure the provisioning server e STUN _SERVER_IP1 ip address NAT traversal using STUN protocol requires a STUN server in the public internet Two STUN server IPs can be provisioned ip address is the IP address of STUN server 1 e STUN_SERVER IP2 ip address NAT traversal using STUN protocol requires a STUN server in the public internet Two STUN servers IPs can be provisioned ip address is the IP address of STUN server 2 e STUN _SERVER_PORT1 port_number is the port number used corresponding to STUN_SERVER_IP1 The default port number is 3478 port_number is the port number e STUN _SERVER_PORT2 port_number is the port number used corresponding to STUN_SERVER_IP2 The default port number is 3478 port_number is the port number VQMon configuration commands e VQMON_PUBLISH YES NO is the command that is used to enable or disable the publish message containing the voice quality monitoring metrics sent to the Proactive Voice Quality Monitoring PVQMoN collecting server YES enables VQMON NO disables VQMON NO is the default e VQMON_PUBLISH_IP xxx xxx xxx xxx is used to set the IP address of the PVQMON server that collects voice quality monitoring metrics from the publish message e LISTENING_R_ENABLE YES NO is used to enable or disable the detection of th
69. g Convert SIP Firmware to UNIStim Firmware The IP Phone 1140E can be ordered with UNIStim Firmware installed or with SIP Firmware installed If you have an IP Phone 1140E with UNIStim Firmware and you convert the firmware from UNIStim to SIP the UNIStim Firmware is overwritten To convert an IP Phone 1140E from SIP Firmware to UNIStim Firmware a firmware reload is required Procedure 14 Reloading UNIStim Firmware Step Action 1 Determine the appropriate UNIStim version to match the hardware release number of your IP Phone 1140E There are different versions of UNIStim Firmware available for download Which version you choose depends on the hardware release number of your particular IP Phone 1140E If the hardware release number of your IP Phone 1140E is among the following hardware release numbers download UNIStim Firmware version release 0625C39 or higher the hardware release number is the Product Engineering Code PEC followed by the release number e NTYSO5ACE6 20 e NTYSO5BCE6 20 e NTYSO5BCGSE6 04 If the hardware release number of your IP Phone 1140E is not among the previous list download UNIStim version release 0625C23 or higher Note UNIStim Firmware version names contain numbers and letters Use the last three characters in a version to determine the minimum required version for the conversion For example C39 is greater than C23 SIP Firmware Release 1 1 for IP Phone 1140E Administration NN43113 3
70. h DEF_AUDIO QUALITY High ENABLE BT YES ENABLE 3WAY_CALL NO The next table provides a summary of the commands that can be used in the device configuration file The exact syntax of each command follows the table Table 5 Device configuration commands Server and network SIP_DOMAIN1 SERVER_PORT3_ 2 coniiguration SIP_DOMAIN2 SERVER_PORT4_1 commands SIP_DOMAIN3 SERVER_PORT4_2 SIP_DOMAIN4 SERVER_PORT5_1 SIP_DOMAIN5 SERVER_PORT5_2 SERVER_IP1_1 SERVER_RETRIES1 SIP Firmware Release 1 1 for IP Phone 1140E Administration NN43113 300 02 05 Standard 27 May 2008 Copyright 2008 Nortel Networks Feature configuration commands Create the device configuration file on the provisioning server 33 SERVER_IP1_2 SERVER_IP2_1 SERVER_IP2_2 SERVER_IP3_1 SERVER_IP3_2 SERVER_IP4_1 SERVER_IP4_2 SERVER_IP5_1 SERVER_IP5_2 SERVER_PORT1_1 SERVER_PORT1_2 SERVER_PORT2_1 SERVER_PORT2_2 SERVER_PORT3_1 VMAIL VMAIL_DELAY AUTOLOGIN_ENABLE AUTO_UPDATE AUTO_UPDATE_TIME AUTO_UPDATE_TIME_ RANGE TRANSFER_TYPE REDIRECT_TYPE ENABLE_PRACK SERVER_RETRIES2 SERVER_RETRIES3 SERVER_RETRIES4 SERVER_RETRIES5 DNS_DOMAIN DEF_USERS DEF_USER1 DEF_USER2 DEF_USER3 DEF_USER4 DEF_USERS5 UPDATE_USERS SIP_PING MAX_INBOX_ENTRIES MAX_OUTBOX_ENTRIES MAX_REJECTREASONS MAX_CALLSUBJECT MAX_PRESENCENOTE DEF_LANG MAX_IM_ENTRIES MAX_ADDR_BOOK_ENTRIES ADDR_BOOK_MODE DEF_AUDIO_QUALITY Feature configuration commands continued PROXY_
71. he 1 IP Phone 1140E Router and gateways IP address of the default gateway of the IP Phone 1140E DNS server DNS Server address only the first one from the list is used Broadcast address This is the Broadcast address of the subnet The IP Phone 1140E automatically calculates the Broadcast address if it is not provided DNS domain Implementation varies according to DHCP server Lease time Implementation varies according to DHCP server Renewal time Implementation varies according to DHCP server SIP Firmware Release 1 1 for IP Phone 1140E Administration NN43113 300 02 05 Standard 27 May 2008 Copyright 2008 Nortel Networks Full DHCP mode 61 Rebinding interval Implementation varies according to DHCP server Provisioning server Used for delivering the provisioning server IP address This parameter can contain either IP address or a URL to the provisioning server or folder DHCP VLAN Auto Discovery Configuring a server for Voice VLAN Discovery is optional This configuration is done in addition to any configuration done for Full DHCP or Partial DHCP and it is required only when you are configuring the VLAN Auto Discovery in the Device Settings menu on the IP Phone 1140E Auto Voice VLAN Discovery is only possible in Full and Partial DHCP mode VLAN Auto Discovery configuration is useful in a network with separate Data VLAN for traffic commonly used for PC to PC communication and
72. he IP Phone 1140E with SIP Firmware obtains Device Settings parameters from specially configured DHCP servers The IP Phone 1140E with SIP Firmware requests the following Device Settings parameters from the DHCP server e IP address configuration for the IP Phone 1140E e subnet mask for the IP Phone 1140E IP address e default gateway for the IP Phone 1140E subnet e DNS server e Provisioning Server It is also possible to obtain the DNS IP automatically using Full DHCP mode without any special configuration of the DHCP server This means that there is no need to configure the Nortel specific Vendor Class Identifier Option 60 on the DHCP server However the provisioning server address needs to be manually defined within the Device Settings menu This configuration requires toggling to Partial DHCP mode to define the provisioning server address and toggling back to Full DHCP mode after this is complete SIP Firmware Release 1 1 for IP Phone 1140E Administration NN43113 300 02 05 Standard 27 May 2008 Copyright 2008 Nortel Networks Full DHCP mode 59 Configure the DHCP server to support Full DHCP mode SIP IP Phone class identifier A Nortel SIP Phone aware DHCP server is needed for Full DHCP mode For Full DHCP mode the DHCP server requires special configuration After the DHCP server is configured to recognize the IP Phone 1140E with SIP Firmware as a unique IP Phone the DHCP server can treat the IP Phone 1140E differently th
73. he application is executed and the file created is corrupted the IP Phone 1140E crashes In this case force the IP Phone 1140E to use BootC by holding up key and 2 during power up Problem Users of the IP Phone 1140E complain that their banner is not updated with their custom banner When the banner is set to FORCED in the device configuration file the user s banner is overwritten by the value in the device configuration file Problem Provisioning Error is displayed on the IP Phone 1140E display The Provisioning Error is displayed on the screen when the IP Phone 1140E is unable to contact the TFTP FTP or HTTP server SIP Firmware Release 1 1 for IP Phone 1140E Administration NN43113 300 02 05 Standard 27 May 2008 Copyright 2008 Nortel Networks 127 Index Symbols Numerics 1100 series phones separably orderable parts 802 1x EAP authorization 83 802 1x EAP device ID 83 802 1x EAP password 83 802 1x EAP Port based network access control 82 A Automatic provisioning at a preconfigured time 25 Automatic provisioning at power up 25 C Checking the UNIStim Firmware version on an IP Phone 1140E in use 70 Checking the UNIStim version on a new IP Phone 1140E 69 Configuration file 28 Configure the device settings 89 Configure the DHCP server 57 Configuring the DHCP server to support full DHCP mode 59 Configuring the provisioning server 25 Configuring the TFTP server 72 Connections
74. ice Settings parameters are listed in the following table in the order they appear on the Device Settings menu of the IP Phone 1140E with SIP Firmware Read the section at the end of this chapter that explains how to provision the Device Settings parameters If you are familiar with the Device Settings parameters skip the last section in the chapter and proceed to the provisioning instructions Table 15 Parameters in Device Settings menu Enable 802 1x EAP Device ID Password DHCP SET IP Net Mask Gateway DNS IP Voice VLAN VLAN Filter SIP Firmware Release 1 1 for IP Phone 1140E Administration NN43113 300 02 05 Standard 27 May 2008 Copyright 2008 Nortel Networks 82 Device Settings on the IP Phone 1140E with SIP Firmware Te Disable PC Port Data VLAN PC Port Untag all Duplex Ignore GARP Provisioning Server URL Protocol Device ID Password PVQMon IP NAT Traversal NAT Signal NAT Media NAT TTL STUN S1 IP STUN S2 IP 802 1x EAP Port based network access control Extensible Authentication Protocol EAP supports multiple authentication methods and represents a technology framework that facilitates the adoption of Authentication Authorization and Accounting AAA schemes such as Remote Authentication Dial In User Service RADIUS RADIUS is defined in RFC 2865 The IP Phone 1140E with SIP Firmware supports only the MD5 authentication method 802 1x defines the following three roles 1 Supplicant an
75. imum of 10 VLAN IDs that can be configured in the current version Once IP Phone 1140E with SIP Firmware receives the DHCP offer containing the site specific Voice VLAN option the next DHCPDISCOVERY message is tagged with the Voice VLAN ID SIP Firmware Release 1 1 for IP Phone 1140E Administration NN43113 300 02 05 Standard 27 May 2008 Copyright 2008 Nortel Networks Physically install the IP Phone 1140E Complete instructions to physically install the IP Phone 1140E including detailed figures and applicable warnings are given in the document S P Firmware Release 1 1 for IP Phone 1140E User Guide NN43113 101 The steps for installing the IP Phone 1140E are summarized in the following procedure Procedure 4 Installing the IP Phone 1140E Step Action 1 Remove the stand cover Pull upward on the center catch and remove the stand cover The cable routing tracks are now accessible 2 Connect the AC power adapter optional Connect the adapter to the AC adapter jack in the bottom of the IP Phone 1140E Forma small bend in the cable and then thread the adapter cord through the channels in the stand 3 Install the handset Connect the end of the handset cable with the short straight section into the handset Connect the end of the handset cable with the long straight section to the back of the IP Phone 1140E using the RJ 9 handset jack Form a small bend in the cable and then thread the handset cord through the channels
76. ing plan can have multiple emergency numbers Examples of an emergency flag in the dialing plan 911 911 amp amp sip n user phone amp amp emergency 4357 4357 amp sip n user phone amp amp emergency Characteristics of E911 calls During an E911 call the user cannot make outgoing calls is not notified of incoming calls and cannot accept incoming calls Incoming calls receive a busy signal cannot transfer join or conference the E911 call place the E911 call on hold or park the E911 call cannot receive an incoming call cannot auto retrieve a parked call and auto retrieval of parked calls is not displayed cannot disconnect the E911 call Only an E911 center or operator can disconnect the emergency call cannot change Audio Quality can reply to IM pop ups which are operational during an E911 call During an E911 call the keys function as follows the Services Inbox Outbox and Address Book keys are all disabled a right click of the mouse does not show the services menu the conspicuous keys are disabled the mute key and hold key are disabled the increase and decrease volume keys remain functional the feature keys are visible and all except the speed dial keys are functional SIP Firmware Release 1 1 for IP Phone 1140E Administration NN43113 300 02 05 Standard 27 May 2008 Copyright 2008 Nortel Networks 101 IP Phone 1140E restrictions Service package restrictions Individual feat
77. inistration NN43113 300 02 05 Standard 27 May 2008 Copyright 2008 Nortel Networks 62 Configure the DHCP server After multiple VLAN IDs are returned from the DHCP server the IP Phone 1140E tries to connect to each of the VLANs following the order in which VLAN IDs are specified in the DHCP option The format of the field for DHCP VLAN Auto Discovery is Type length and data described in the following sections Type 1 octet To avoid the possibility of option types already being used by different vendors there are fourteen options types supported by the telephone They are 128 131 144 157 188 191 205 219 223 232 247 251 247 and 251 Select one value from the type byte list for the DHCPOFFER response Nortel recommends using 232 247 or 251 DHCP option numbers less than 224 are reclaimed by the IETF RFC 3942 Future changes in the DHCP protocol can force the telephone to stop sending these option requests Currently IP Phone 1140E with SIP Firmware does support the remaining listed options to maintain backward compatibility Length 1 octet The Length value is variable Count only the number of octets in the data field Data variable number of octets ASCII based format VLAN A XXX YYY ZZZ where VLAN A uniquely identifies this as the Nortel DHCP VLAN discovery request Each VLAN ID is followed by a plus sign if there are more VLAN IDs or a period to terminate the string There are a max
78. istration NN43113 300 02 05 Standard 27 May 2008 Copyright 2008 Nortel Networks 30 Configure the provisioning server CAUTION The version number stored in the FLASH is permanent until a higher number is downloaded from the Provisioning file or you selectSrves System Erase User Data on the IP Phone 1140E FORCED This mode forces the firmware download process FORCED can be used for firmware downgrade procedures Note In FORCED or AUTO DOWNLOAD_ MODE the version number is overwritten with each firmware download e FILENAME filename specifies the file name to be downloaded for this section For the language and tone section the use of multiple filenames is allowed Optional keywords in the Provisioning file are PROMPT YES NO is used to indicate if the IP Phone 1140E should prompt the user for an update before the operation is performed This command is optional with the default set to NO YES enables the prompt NO disables the prompt e PROTOCOL TFTP FTP HTTP defines the protocol used to download the file The IP Phone 1140E with SIP Firmware supports TFTP FTP and HTTP protocols for file download This command is optional If it is not present the default protocol TFTP is used If using FTP or HTTP SRV_USER_NAME and SRV_USER_PASS are also key words These commands specify the credential used to login to the file server for file download If not present the protocol d
79. ith SIP Firmware sends the invite without the need to press the send key This behavior closely matches the traditional PBX operation The IP Phone 1140E with SIP Firmware design places no restriction in the format of the SIP URI The dialing plan is a scheme to match the user experience with traditional PBX operation It does not restrict the type of URI that the user can use The IP Phone 1140E with SIP Firmware uses a dialing plan to recognize a call as an emergency call when it sends an INVITE The dialing plan can have multiple emergency numbers See the chapter Emergency 911 Operator control of disconnect page 99 for information on the handling of Emergency 911 calls by the IP Phone 1140E with SIP firmware The following is an example of a dialing plan SIP Firmware Release 1 1 for IP Phone 1140E Administration NN43113 300 02 05 Standard 27 May 2008 Copyright 2008 Nortel Networks 52 Configure the provisioning server I _ _ _ LLL ee Figure 6 Sample dialing plan PAA EEA NE EA EAE A EEN OA A simple dial plan J A EPEE T O REN ESE EN E EE SANEA n yourcompany com St 300 s 0 DIGITMAP Operator call 0 0 amp amp sip S Sn user phone amp amp DIGITMAP Help Desk 411 411 4 amp amp sip S n user phone amp amp DIGITMAP Emergency call 91 D91 1 amp amp sip n user phone amp amp t 100 DIGITMAP Private intra location call no access code
80. ith the 911 network or 911 systems for routing call control and location information Although the IP Phone 1140E allows users to enter location information this location information is not used by all Call Servers Some Call Servers derive the location information based on the number and location databases Characteristics of Emergency 911 calls and limitations of Emergency 911 calls using the IP Phone 1140E are given below Location information Effective Emergency 911 services also rely on accurate location information The IP Phone 1140E supports the inclusion of the x nt location header in SIP messages that provide location information to a Nortel call server The location information is selected by the user during registration and must be correctly provisioned at the call server level see appropriate NTP specific to your call server SIP Firmware Release 1 1 for IP Phone 1140E Administration NN43113 300 02 05 Standard 27 May 2008 Copyright 2008 Nortel Networks 100 Emergency 911 Operator control of disconnect Dialing plan configuration To allow operator control of disconnect during a 911 call the IP Phone 1140E must identify a 911 call as soon as a 911 call is initiated The IP Phone 1140E uses an emergency flag in the dialing plan to identify a 911 call When the dialing plan detects that an emergency number is dialed it automatically switches to operator controlled disconnect mode when the call is answered The dial
81. lect the country specific tone The default tone is the North American tone frequency1 the frequency of tone 1 frequency2 the frequency of tone 2 on_time the duration of the tone when it is on A 1 indicates a continuous tone off_time the duration when no tone is played SLL LLL SIP Firmware Release 1 1 for IP Phone 1140E Administration NN43113 300 02 05 Standard 27 May 2008 Copyright 2008 Nortel Networks 46 Configure the provisioning server The following are examples of DIAL_TONE 1 350 440 1 350 and 440 Hz continuous tone e RINGING_TONE frequency1 frequency2 on_time off_time is used to select the tone advising the caller that a connection is made and a calling signal is applied to a telephone number or service point You can select the country specific tone The default tone is the North American tone frequency the frequency of tone 1 frequency the frequency of tone 2 on_time the duration of the tone when it is on A 1 indicates a continuous tone off_time the duration when no tone is played The following are examples of RINGING_TONE 1 440 480 2000 4000 440 and 480 Hz with 2 seconds on 4 seconds off e BUSY_TONE frequency1 frequency2 on_time off_time is used to select the tone advising the caller that the telephone number is busy You can select the country specific tone The default tone is the North American tone freq
82. les are downloaded to the IP Phone 1140E the WAV file names appear in Pref Audio Tones Ring Pattern 1 to 8 are standard ring tones and 9 and above are WAV ring tones and the WAV ring tones can then be selected to replace the standard ring tones For further information about downloadable WAV files see the S P Firmware Release 1 1 for IP Phone 1140E User Guide NN43113 101 SIP Firmware Release 1 1 for IP Phone 1140E Administration NN43113 300 02 05 Standard 27 May 2008 Copyright 2008 Nortel Networks Configure the DHCP server Use DHCP to provide partial Device Settings or full Device Settings as well as to automatically provide Voice VLAN IDs Table 7 Characteristics of Partial DHCP mode and Full DHCP mode Partial DHCP mode Partial DHCP mode retrieves the following network parameters from the DHCP server IP address subnet mask and default gateway configuration for the IP Phone 1140E Full DHCP mode As well as those parameters retrieved in Partial DHCP mode Full DHCP also retrieves the following from the DHCP server DNS server and Provisioning Server Auto VLAN Discovery Auto VLAN Discovery retrieves the Voice VLAN ID for the IP Phone 1140E with SIP Firmware Partial DHCP mode After the IP Phone 1140E with SIP Firmware is configured to operate in Partial DHCP mode the DHCP server does not need any special configuration to support an IP Phone 1140E with SIP Firmware The IP Phone 1140E with SIP Firmw
83. lid Nortel User ID and Password The Technical Support page appears 3 Enter IP Phone 1140E in the Knowledge and Solution Engine box 4 Select Software in the All types scroll down menu 5 Press the gray arrow at the end of the Knowledge and Solution Engine box to obtain the Search Results 6 From the Search Results select the appropriate version of the SIP Firmware for the IP Phone 1140E for example SIP IP Phone 1140E Release 0625C1HD26 bin 7 Place the selected firmware on the provisioning server End Create the SIP provisioning file on the provisioning server The provisioning file is downloaded from the provisioning server to the IP Phone 1140E every time the IP Phone 1140E checks for updates The provisioning file is a clear text file that has the naming convention 1140eSIP cfg The following is an example of a provisioning file SIP Firmware Release 1 1 for IP Phone 1140E Administration NN43113 300 02 05 Standard 27 May 2008 Copyright 2008 Nortel Networks Create the SIP provisioning file on the provisioning server 27 Figure 4 Sample provisioning file Device configuration sectio FW load section Dialing plan section Tone files section SIP Firmware Release 1 1 for IP Phone 1140E Administration NN43113 300 02 05 Standard 27 May 2008 Copyright 2008 Nortel Networks 28 Configure the provisioning server Table 4 Provisioning file supported sections DEVICE_CONFIG
84. me the duration when no tone is played The IP Phone 1140E supports using WAV files to replace the ringtone Frequency Cadence pattern For a system wide setting the country default values can be used NAT configuration commands NAT_SIGNALLING NONE SIP_PING STUN indicates the type of protocol used for NAT traversal in the signaling port The IP Phone 1140E with SIP Firmware supports two methods of NAT traversal of the signaling path SIP_PING and STUN NONE If the value is not set to None this parameter overrides the value of the parameter SIP_PING in the device configuration file SIP_PING a Nortel proprietary NAT traversal protocol Note that SIP_PING only supports NAT traversal in the signaling port STUN the most common NAT traversal method NAT_MEDIA NONE STUN indicates the type of protocol used for NAT traversal in the media ports The default is NONE NONE is the default and disables NAT_MEDIA STUN the most common NAT traversal protocol for the media RTP and Real time Control Protocol RTCP port X is the binding lifetime in seconds ATTENTION NAT_TTL x is used for future development Currently the default value is 2 minutes 120 seconds and SIP IP Phones 1120E 1140E do not process or use the value defined in NAT_TTL x SIP IP Phones 1120E 1140E always ping the ports at regular intervals of 60 seconds regardless of the NAT_TTL value SIP Firmware Release 1 1
85. me preconfigures the proxy domain name for all servers The same configuration can be done through the domain configuration menu on the IP Phone 1140E X the number of the SIP domain number from 1 to 5 SIP Firmware Release 1 1 for IP Phone 1140E Administration NN43113 300 02 05 Standard 27 May 2008 Copyright 2008 Nortel Networks Create the device configuration file on the provisioning server 35 domain_name the proxy domain name for all servers Note SIP_DOMAIN x is provisioned after user logout e SERVER_IP x _ y _ip address configures the primary and secondary IP address for each domain two proxies for each domain X the domain number from 1 to 5 y the corresponding primary and secondary IP addresses y 1 indicates the primary address and y 2 indicates the secondary address ip address the IP address of the SIP proxy server e SERVER_PORT Xx _ y port_number configures the signaling ports for each proxy X the domain number y the corresponding primary and secondary IP addresses y 1 indicates the primary address and y 2 indicates the secondary address port_number the SIP proxy signaling port default is 5060 e SERVER_RETRIES x number_of_retries confirms the number of retries for each domain The default number of retries is 3 X the domain number from 1 to 5 number_of_retries the number of retry attempts to connect to the proxy server e DNS DOMAIN
86. mware 69 Physically installing the IP Phone 1140E 63 Ignore GARP 87 Port functions on the three port switch when Installation overview 17 VLAN is enabled Installation overview flowchart 18 Preinstallation checklist 21 IP Phone 1140E diagnostics 124 CCFL SIP Firmware Release 1 1 for IP Phone 1140E Administration NN43113 300 02 05 Standard 27 May 2008 Copyright 2008 Nortel Networks Index 129 Proactive Voice Quality Monitoring PVQMon or VQMon 79 Protocol 87 Protocol configuration Provisioning 87 Provisioning DHCP 83 Provisioning error displayed 126 Provisioning file example 27 Provisioning file supported sections Provisioning server 25 Provisioning the Device Settings parameters 89 Provisioning updates 25 PVQMon IP 88 PVQMon IP configuration PVQMon or VQMon Server set up 80 Q QoS and ToS commands 44 S SDP and Call Hold 119 Server and network configuration commands 34 Server unreachable after power up 124 Server URL 87 Server URL configuration Service package restrictions 101 Session description protocol usage 118 SET IP 84 SET IP configuration SIP DTMF Digit transport 120 SIP Firmware Release 1 1 for IP Phone 1140E User Guide 16 SIP header fields 115 SIP IP Phone 1140E class identifier 59 SIP messages supported 109 SIP methods 109 SIP overview 15 SIP responses 110 SIP responses 1xx Response 110 SIP responses 2xx Response 111 SIP responses 3xx Response 111 SIP respon
87. n ATTENTION Decide carefully whether SIP_PING usage is appropriate for your environment Even when SIP_PING is not used for NAT TRAVERSAL it is highly likely that you must keep SIP_PING enabled for server heartbeat detection If the IP Phone 1140E is behind a firewall it is very likely that you must keep SIP_PING enabled unless an alternate method of keeping the firewall pinhole open is used The default value is yes if not specified in the device configuration file If SIP_PING is changed in the Device configuration file the IP Phone 1140E must be rebooted for the change to take effect YES enables pinging NO disables pinging Feature configuration commands e VMAIL vmail_number is the voice mail address which can be the URI or the DN number of the voice mail server This command takes a string as a parameter This is the default link for a new user profile only Individual users can customize the link through Prefs Message Options Voice Mail Settings This command has no effect on the user profiles after it is created vmail_number the number or URI of the voicemail server e VMAIL_DELAY x is a delay configured in milliseconds between when the voice mail server answers the call and the start of dialing the voice mail user ID The default value is 1000ms x the delay in milliseconds e AUTOLOGIN_ENABLE YES NO allows the IP Phone to automatically login after the IP Phone has been resta
88. n An IP Phone 1140E with SIP Firmware can operate with a TFTP FTP or HTTP file server End SIP Firmware Release 1 1 for IP Phone 1140E Administration NN43113 300 02 05 Standard 27 May 2008 Copyright 2008 Nortel Networks 24 Before installation Nee TN TT C SCSC CT SIP Firmware Release 1 1 for IP Phone 1140E Administration NN43113 300 02 05 Standard 27 May 2008 Copyright 2008 Nortel Networks Configure the provisioning server ATTENTION If you have UNIStim Firmware on your IP Phone 1140E the firmware must be converted from UNIStim to SIP before you proceed with the following instructions See the chapter Upgrade and convert the IP Phone 1140E firmware page 67 for instructions on how to convert the firmware on an IP Phone 1140E from UNIStim to SIP If the IP Phone 1140E is installed with SIP Firmware further SIP Firmware upgrades can be done with a TFTP an FTP or an HTTP server How provisioning works Provisioning is performed without interaction with the call server The IP Phone 1140E with SIP Firmware connects directly with the provisioning server in order to retrieve firmware files and configuration files In this case the provisioning server is not to be confused with the IP Client manager on the call server The methods of provisioning are e Automatic provisioning at power up After the IP Phone 1140E powers up or is reset it checks the provisioning server for the latest files
89. n ACK be sent with many SIP messages ENABLE_PRACK is often utilized to verify that early media is being received See RFC 3262 for details Note 1 ENABLE _PRACK must be set to NO when connected to the MCS 5100 Release 3 5 system Note 2 ENABLE_PRACK is provisioned after user logout NO disables PRACK and is the default value YES enables PRACK e PROXY_CHECKING YES NO enables and disables extra security checking when incoming requests are sent to the IP Phone 1140E The IP Phone 1140E with SIP Firmware always sends requests through an outgoing proxy However it is possible through this configuration to be able to accept an incoming request directly or through an incoming proxy YES means that the request must come directly from the proxy server YES is the default to enable proxy checking NO means the request can be sent directly to the IP Phone 1140E NO is only suitable in a few situations e ENABLE BT YES NO is a flag to enable and disable Bluetooth support in the IP Phone 1140E YES enables Bluetooth NO disables Bluetooth The default is NO Note that the IP Phone 1140E hardware does not support Bluetooth and this command is ignored e DEF_AUDIO_QUALITY Low Medium High is a command used for setting the default audio quality used for each new call Audio quality can be changed when the call is active If this command is not present in the configuration file the IP Phone
90. ndard European power NTTK16AB cord Other EMEA Kenya Korea Thailand Indonesia Vietnam India Pakistan 3 m 9 9 ft 125 VAC Option 11C Swiss power NTTK17AB cord Switzerland 240 VAC Option 11C UK power cord Hong NTTK18AB Kong Ireland United Kingdom Singapore Malaysia Bangladesh Brunei Sri Lanka 3 m 9 9 ft 125 VAC Option 11C Denmark NTTK22AB power cord Denmark CAUTION The IP Phone 1140E must be plugged into a 10 100 BaseT Ethernet jack Severe damage occurs if this IP Phone 1140E is plugged into an ISDN connection 4 Ensure that the location meets the network requirements e a DNS server and a DHCP server with DHCP relay agents installed configured and running It is possible to run the IP SIP Firmware Release 1 1 for IP Phone 1140E Administration NN43113 300 02 05 Standard 27 May 2008 Copyright 2008 Nortel Networks Preinstallation 23 Phone 1140E without these servers in MCS 5100 Release 3 5 but Nortel recommends using these servers to aid in the deployment and configuration of the IP Phone 1140E with SIP Firmware Using DHCP and DNS servers with CS 2000 network is recommended but not mandatory An Ethernet connection to a network with an appropriate SIP proxy server e One of the following file servers used as a Provisioning server TFTP server FTP server HTTP server Only a TFTP server can be used for an initial UNIStim to SIP Firmware conversio
91. nos Aires GMT 00 00 Greenwich Dublin Lisbon London GMT 01 00 Amsterdam Berlin Rome Stockholm Madrid Paris GMT 02 00 Athens Istanbul Cairo Helsinki Jerusalem GMT 03 00 Moscow St Petersburg GMT 05 30 Bombay Calcutta Madras New Delhi GMT 08 00 Beijing Chongqing Hong Kong Singapore Taipei GMT 09 00 Osaka Sapporo Tokyo Seoul GMT 10 00 Canberra Melbourne Sydney GMT 12 00 Auckland Wellington e FORCE_TIME_ZONE YES NO allows you to force the timezone offset on each user s IP Phone 1140E The default is NO YES forces the IP Phone to use the TIMEZONE_OFFSET specified in the device configuration file NO uses the value stored in the user preferences IM _MODE ENCRYPTED TEXT SIMPLE DISABLED is used to configure the mode of instant messaging IM The default setting is ENCRYPTED ENCRYPTED instant messages are sent encrypted TEXT instant messages are sent as text SIMPLE instant messages are sent using SIP for Instant Messaging and Presence Leveraging Extensions SIMPLE protocol SIP Firmware Release 1 1 for IP Phone 1140E Administration NN43113 300 02 05 Standard 27 May 2008 Copyright 2008 Nortel Networks Create the device configuration file on the provisioning server 41 DISABLED instant messaging is turned off and no instant messages can sent or received IM_NOTIFY YES
92. o Table 24 DHCP configuration Partial Full 9 Select SET IP in the Device Settings menu to configure the IP address Table 25 SET IP configuration SET IP 0 0 0 0 10 If DHCP is disabled configure Net Mask and Gateway Enter a subnet mask in the Net Mask field and enter the IP address of the local gateway in the Gateway field Table 26 Net Mask and Gateway configuration Net Mask 0 0 0 0 Gateway 0 0 0 0 11 To configure the DNS enter the IP address of the local DNS server Table 27 DNS configuration DNS IP 0 0 0 0 12 Choose one of the following for Voice VLAN No Auto or 4095 13 Enable or disable the VLAN Filter Press the Select key to enable the VLAN Filter A check mark in the VLAN Filter box indicates that the VLAN Filter is enabled SIP Firmware Release 1 1 for IP Phone 1140E Administration NN43113 300 02 05 Standard 27 May 2008 Copyright 2008 Nortel Networks 92 Device Settings on the IP Phone 1140E with SIP Firmware Tee Te Table 28 VLAN Filter configuration VLAN Filter O 14 Disable PC Port configuration Press the Select key to turn off the PC port on the IP Phone 1140E A check mark in the Disable PC Port box indicates the PC port is disabled Disable PC Port can be used in an environment where administrators do not want users accessing the data network through the built in PC port Table 29 Disable PC Port configuration Disable PC Port O
93. ollow the next procedure to provision the Device Settings parameters on the IP Phone 1140E with SIP Firmware Procedure 13 Provisioning the Device Settings parameters Step Action 1 Press the Globe Services key on the IP Phone 1140E quickly twice The Network menu appears Table 20 Network menu 1 Server Settings 2 Device Settings 3 Diagnostics 4 Lock 2 To navigate in the Network menu use the Navigation key cluster Table 21 Using the Navigation key cluster to navigate in the Network menu Key Action Down Moves highlight down Up Moves highlight up Right Selected current menu item Left Closes menu Select key center of cluster Selects current menu item Menu items can also be accessed through the IP Phone 1140E keypad Press the number 1 4 corresponding to a menu item to highlight that menu item Press the Select key to select the highlighted menu item To close this menu use the Quit key 3 In the Network choose 2 Device Settings 4 Enter the admin password Press the OK Context sensitive soft key FLL LLL SIP Firmware Release 1 1 for IP Phone 1140E Administration NN43113 300 02 05 Standard 27 May 2008 Copyright 2008 Nortel Networks 90 Device Settings on the IP Phone 1140E with SIP Firmware 5 Use the Navigation key cluster to edit an item Table 22 Using the Navigation key cluster to navigate in the Device Settings menu Key Action Down Opens list or moves highlight
94. ollowing rules demonstrate the use of DRegex Figure 10 DRegex rules 4 4 Entity Matches 4 4 character digits 0 9 and A D case insensitive A D only for military requirements the character the character character selector Any character in selector digit selector Any digit 0 9 not in selector rangel range2 Any character in range from rangel to range2 inclusive x Any digit 0 9 m m repetitions of previous pattern m m or more repetitions of previous pattern n At most n including zero repetitions of previous pattern m n at least m and at most n repetitions of previous pattern I 0 provide captures for back reference variable back reference matches text previously matches within parentheses or the matches if parentheses is not specified comments line comments 4 4 4 4 Example Description 4 2 Matches the digit 1 179 Matches 1 7 or 9 2 9 Matches 2 3 4 5 6
95. on names contain numbers and letters Use the last three characters in a version to compare the version of UNIStim on an IP Phone 1140E 0625C1H with the minimum required version for the upgrade Note that C23 is greater than C1H and C1B is less than C1H End If the version number is equal to or higher than 0625C1H go to the section Convert UNIStim Firmware to SIP Firmware on the IP Phone 1140E page 75 CCFL LLL SIP Firmware Release 1 1 for IP Phone 1140E Administration NN43113 300 02 05 Standard 27 May 2008 Copyright 2008 Nortel Networks 72 Upgrade and convert the IP Phone 1140E firmware If the number is lower than 0625C1H go to the section Upgrade UNIStim Firmware to the minimum required UNIStim Firmware page 72 and follow the instructions to upgrade an IP Phone 1140E to the minimum required version of UNIStim Firmware before you convert to SIP Firmware Upgrade UNIStim Firmware to the minimum required UNIStim Firmware Use either of the following two methods to upgrade UNIStim Firmware 1 UFTP download initiated by the server if the server supports this method of upgrading UNIStim Firmware Refer to the appropriate documentation for your call server for instructions on using this method 2 TFTP download on bootup If necessary use the following procedure to configure the TFTP server Procedure 9 Configuring the TFTP server Step Action 1 The IP Phone 1140E always executes the TFTP download at boo
96. or Option 66 can be e the numeric IP address or name of the TFTP server or the URI if FTP or HTTP protocol is used of the provisioning server in the form of lt protocol gt lt provisioning server URL gt For example http mydomain com SIP_phone SIP Firmware Release 1 1 for IP Phone 1140E Administration NN43113 300 02 05 Standard 27 May 2008 Copyright 2008 Nortel Networks 60 Configure the DHCP server If provisioning server authentication is required the user credential must be embedded in the URI in the form of lt protocol gt lt userid gt lt password gt lt provisioning server URL gt port path For example ftp www mydomain com ABC or ftp myuserid mypass ftp mydo main com 21 ABC Requested Device Settings parameters Using Full DHCP mode a SIP IP Phone aware DHCP server can automatically configure Nortel SIP IP Phones by requesting a list of configuration parameters The IP Phone 1140E uses DHCP to request and receive the information The following table lists the Device Settings parameters requested by the IP Phone 1140E in the Parameter Request List option Option Code 55 in the DHCPDISCOVER and DHCPREQUEST messages The DHCPOFFER and the DHCPACK reply messages from the DHCP server must contain the options in the following table Table 9 DHCP options in Full DHCP mode Parameter requested by the Description DHCP server option IP Phone 1140E Subnet mask This is the subnet mask of t
97. ort mapping is idle it can be released by the NAT and reassigned to other applications The STUN protocol lets an IP Phone 1140E discover the presence and type of NATs between the IP Phone 1140E and the public Internet In addition an IP Phone 1140E can discover the mapping between the private IP address and port number and the public IP address and port number Typically a service provider operates a STUN server in the public Internet with STUN enabled IP Phones embedded in end devices which are possibly behind a NAT A STUN server can be located using DNS SRV records using the domain of the service provider as the lookup STUN typically uses the well known port number 3478 STUN is a binary encoded protocol with a 20 octet header field and possibly additional attributes The STUN protocol learns the public IP addresses and therefore some security is necessary To initiate a STUN lookup the IP Phone 1140E sends one or more Binding Request packets using UDP to the STUN server These packets must be sent from the same IP address that the IP Phone 1140E uses for the other protocol because this is the address translation information that the IP Phone 1140E tries to discover The server returns Binding Response packets which tell the IP Phone 1140E the public IP address and port number from which it received the Binding Request The IP Phone 1140E knows the private IP address and port number it used to send the Binding Request and therefor
98. ough the following sequence e Nortel splash screen appears e Nortel sonic sound plays e Nortel banner appears Following the Nortel banner the firmware version appears in the display F W version 2 Note the UNIStim Firmware version number and write it down Compare the version number to the minimum required UNIStim Firmware version 0625C1H UNIStim Firmware version names contain numbers and letters Use the last three characters in a version to compare the version of UNIStim on an IP Phone 1140E 0625C1H with the minimum required version for the upgrade Note that C23 is greater than C1H and C1B is less than C1H SIP Firmware Release 1 1 for IP Phone 1140E Administration NN43113 300 02 05 Standard 27 May 2008 Copyright 2008 Nortel Networks 70 Upgrade and convert the IP Phone 1140E firmware If the version number is equal to or higher than 0625C1H go to the section Convert UNIStim Firmware to SIP Firmware on the IP Phone 1140E page 75 If the number is lower than 0625C1H go to the section Upgrade UNIStim Firmware to the minimum required UNIStim Firmware page 72 and follow the instructions to upgrade an IP Phone 1140E to the minimum required version of UNIStim Firmware before a conversion to SIP Firmware End Procedure 8 Checking the UNIStim Firmware version on an IP Phone 1140E already in use Step Action 1 Press the Globe Services key on the IP Phone 1140E twice quickly f ha Ea
99. ovisioning server and the DHCP server Note The provisioning server is where the firmware and the configuration files for the IP Phone 1140E reside This is not the IP Client Manager IPCM of the call server e convert an IP Phone 1140E with UNIStim Firmware to an IP Phone 1140E with SIP Firmware SIP Firmware Release 1 1 for IP Phone 1140E Administration NN43113 300 02 05 Standard 27 May 2008 Copyright 2008 Nortel Networks 16 Overview I CSC e provision the Device Settings parameters on the IP Phone 1140E with SIP Firmware Note Converting the firmware on an IP Phone 1140E from UNIStim Firmware to SIP Firmware overwrites the UNIStim Firmware The IP Phone 1140E cannot operate in both modes simultaneously A switch from UNIStim to SIP Firmware or SIP to UNIStim Firmware requires a firmware reload The following figure shows the main components of the IP Phone 1140E with SIP Firmware Figure 1 IP Phone 1140E with SIP Firmware User defined feature keys Feature Status Indicator Visual Alerter Message Waiting Indicator Handset High resolution display screen Context sensitive eys Speaker Copy Services Quit Volume control Mute Handsfree Navigation Cluster Related documentation The SIP Firmware Release 1 1 for IP Phone 1140E User Guide NN43113 101 tells the end user how to use the IP Phone 1140E including how to e use the Context sensitive soft keys and Navigation key cluster e ente
100. plan is bypassed and the IP Phone 1140E simply uses the SIP URI to send a SIP INVITE to jsmith yourcompany com INVITE sip jsmith yourcompany com SIP Firmware Release 1 1 for IP Phone 1140E Administration NN43113 300 02 05 Standard 27 May 2008 Copyright 2008 Nortel Networks Create the Dialing Plan file on the provisioning server 51 Entering a SIP URI address however is inconvenient for an IP Phone with SIP Firmware unless a USB keyboard is attached Also the user must explicitly press the send key or use some method to indicate the end of the URI to indicate the completion of the SIP address This is not something that the user is accustomed to in a traditional PBX environment The alternative is to use a URI where numbers are used to reach the far end Using different access codes the IP Phone with SIP Firmware translates the digits entered into something that the server can understand and remaps the number entered into different URIs Some of the numbers are mapped as intercom calls some numbers are mapped as local Public Switched Telephone Network PSTN calls and some numbers are mapped as public long distant calls The issue is that until the IP Phone itself can determine the type of call no SIP INVITE message is sent This is where the dialing plan comes into effect The call type is determined by the dialing plan Based on the rules defined in the dialing plan once a match has been identified the IP Phone 1140E w
101. ppens during reauthorization all telephone services are lost The connected PC operates as normal Device ID The Device ID is for use with the 802 1x EAP protocol If the 802 1x EAP is not used then there is no prompt to enter the Device ID Password The Password is for use with the 802 1x EAP protocol If the 802 1x EAP is not used there is no prompt to enter the Password DHCP There are three methods of provisioning DHCP 1 No DHCP Manual configuration All the Device Settings parameters are configured manually on the IP Phone 1140E with SIP Firmware 2 Partial DHCP The IP Phone 1140E with SIP Firmware is configured to get a standard set of Device Settings parameters from the DHCP server 3 Full DHCP The IP Phone 1140E with SIP Firmware is configured to get as many Device Settings parameters as possible from the DHCP server NO DHCP mode No DHCP mode is also known as Manual Device Settings In this mode the IP Phone 1140E does not need a DHCP server because no DHCP requests are sent during startup All necessary parameters must be configured manually or through the device configuration file The minimum following parameters must be configured to achieve normal operation e SET IP e Net Mask SIP Firmware Release 1 1 for IP Phone 1140E Administration NN43113 300 02 05 Standard 27 May 2008 Copyright 2008 Nortel Networks 84 Device Settings on the IP Phone 1140E with SIP Firmware e Gateway e DNS IP
102. r a Device ID Note 2 Enter your User ID as the Device ID Table 35 Device ID configuration Device ID XXXXXXXXX e Password Enter the Password used by the provisioning server for authentication of the IP Phone 1140E Note TFTP does not require a Password FTP and HTTP do require a password Table 36 Password configuration Password XXXXXXXXX 19 Configure the PVQMon IP address If this server is available on the network enter the PVQMon IP address Table 37 PVQMon IP configuration PVQMon IP 0 0 0 0 SIP Firmware Release 1 1 for IP Phone 1140E Administration NN43113 300 02 05 Standard 27 May 2008 Copyright 2008 Nortel Networks Configure the device settings 95 20 Configure the NAT Traversal Method Use one of the following methods to traverse Network Address Translation NAT devices for the IP Phone 1140E with SIP Firmware The next five tables show menu items in the Device Settings menu that apply to configuring the NAT Traversal Method NAT Signal Select either None SIP_PING or STUN to define the NAT traversal mode for SIP signaling Table 38 NAT Signal configuration NAT Traversal NAT Signal STUN None SIP Ping STUN e NAT Media Select either None or STUN to define NAT traversal mode for signaling Table 39 NAT media configuration NAT Media STUN e NAT TTL Enter the Time to Live TTL in seconds for the NAT traversal Table 40
103. r text e use the address book access and use the call inbox and call outbox e configure and use instant messaging e receive identify answer redirect decline or ignore an incoming call operate hold three way calling call transfer and call park e use other features such as speed dial call forward do not disturb and setting up conference calls FLL ee SIP Firmware Release 1 1 for IP Phone 1140E Administration NN43113 300 02 05 Standard 27 May 2008 Copyright 2008 Nortel Networks Introduction 17 e configure Bluetooth headset operation IP Phone 1140E only Note All features are not available with all call servers The IP Phone 1140E Getting Started Card included in the box with the IP Phone 1140E also contains useful information and explains how to e connect the AC power adapter e control the volume when answering a call make a call using the handset make a call with the headset or using handsfree e use hold and mute e set the contrast e set the language Installation overview To install the IP Phone 1140E with SIP Firmware three basic steps are required Procedure 1 Installation overview Step Action 1 Configure the provisioning server and optionally the DHCP server The function of the provisioning server is to provide configuration options to every IP Phone 1140E throughout the network The DHCP server can be configured to provide basic network configuration data or a more comprehensive
104. rator to override any banner set by the user NO allows the user to set the banner e DST_ENABLED YES NO enables and disables the daylight saving time mechanism The time received from the server is GMT and is converted to the proper timezone by the IP Phone 1140E If the Daylight Saving Time feature is enabled the IP Phone 1140E automatically calculates the DST time at the appropriate date and converts the time to and from DST The calculations used are based on the new rules applicable to DST in 2007 The IP Phone 1140E is set up to use the North American DST scheme YES enables daylight savings time NO disables daylight savings time TIMEZONE OFFSET x is used to set the current time zone offset from GMT in seconds TIMEZONE_OFFSET takes a number as a parameter For example TIMEZONE_OFFSET 25200 sets the time zone offset to MST which is GMT 7 7 3600 25200 seconds SIP Firmware Release 1 1 for IP Phone 1140E Administration NN43113 300 02 05 Standard 27 May 2008 Copyright 2008 Nortel Networks 40 Configure the provisioning server Table 6 Time zone offset Location Time zone offset seconds GMT 10 00 Hawaii GMT 09 00 Alaska GMT 08 00 Pacific time US and Canada GMT 07 00 Mountain time US and Canada GMT 06 00 Central time US and Canada 21600 GMT 05 00 Eastern time US and Canada GMT 04 00 Atlantic time US and Canada GMT 03 00 Brasilia Bue
105. rmware Release 1 1 for IP Phone 1140E Administration NN43113 300 02 05 Standard 27 May 2008 Copyright 2008 Nortel Networks System overview 107 I Replacing the incoming Replacing the incoming frame frame tagged with VLAN tagged with VLAN other than other than Data VLAN Data VLAN and forwarding it to and forwarding it to network port nemwOr por Sending all kinds of frames Sending all kinds of frames VLAN configuration can be done either manually or through DHCP Refer to Device Settings on the IP Phone 1140E with SIP Firmware page 81 for more detail on configuring VLANs SIP Firmware Release 1 1 for IP Phone 1140E Administration NN43113 300 02 05 Standard 27 May 2008 Copyright 2008 Nortel Networks 108 Three port switch and VLAN functionality SIP Firmware Release 1 1 for IP Phone 1140E Administration NN43113 300 02 05 Standard 27 May 2008 Copyright 2008 Nortel Networks 109 SIP messages supported by the IP Phone 1140E SIP methods Method INVITE Supported Comments Mid call re invites for media changes also supported CANCEL Yes OPTIONS Response only Optionally used for in session DTMF signaling and Nortel call server specific NAT detection Proxy detection monitoring and Nortel call server specific firewall traversal REGISTER For user registration NOTIFY SUBSCRIBE PUBLISH For VQMon Publish SIP Firmware Release 1 1 for IP
106. rted either by the software or by SIP Firmware Release 1 1 for IP Phone 1140E Administration NN43113 300 02 05 Standard 27 May 2008 Copyright 2008 Nortel Networks Create the device configuration file on the provisioning server 37 external sources such as a power failure A user can be logged out due to the proxy server going down or during a firmware upgrade YES turns on the auto login feature NO turns off the auto login feature AUTO_UPDATE YES NO is a command to enable or disable the automatic updating of the IP Phone 1140E with SIP Firmware configuration files from the provisioning server Enabling this command causes the IP Phone 1140E with SIP Firmware to check for updates once every day The default is disabled YES turns on the AUTO_UPDATE feature NO turns off the AUTO UPDATE feature AUTO _UPDATE_TIME x is the actual time in seconds starting from midnight before an automatic update occurs Each IP Phone 1140E adds random numbers to the time specified by this command so every IP Phone 1140E does not try to access the provisioning server at the same time By default the automatic update feature is disabled see AUTO_UPDATE_RANGE x the time after midnight that the automatic update occurs e AUTO _UPDATE_TIME_RANGE x is the range in hours from the AUTO_UPDATE_TIME whereby an IP Phone 1140E checks for updates from the server The default range is 1 hour X the range
107. s causes the IP Phone 1140E to contact the provisioning server and attempt to read the Provisioning file A Soft Reset Srvcs System Reset Phone does not cause the IP Phone 1140E to retrieve the Provisioning file and hence does not cause a firmware upgrade SIP Firmware Release 1 1 for IP Phone 1140E Administration NN43113 300 02 05 Standard 27 May 2008 Copyright 2008 Nortel Networks Upgrade to the minimum UNIStim Firmware 69 End Upgrade to the minimum UNIStim Firmware The IP Phone 1140E can be ordered with UNIStim Firmware installed or with SIP Firmware installed You can convert the firmware on an IP Phone 1140E from UNIStim to SIP To successfully convert the firmware from UNIStim to SIP the UNIStim Firmware version on your IP Phone 1140E must be 0625C1H or higher Identify the current version of UNIStim Firmware For a new IP Phone 1140E follow Procedure 7 Checking the UNIStim Firmware version on a new IP Phone 1140E page 69 to determine the version number of the UNIStim Firmware on an IP Phone 1140E For an IP Phone 1140E already in use follow Procedure 8 Checking the UNIStim Firmware version on an IP Phone 1140E already in use page 70 to determine the version number of UNIStim Firmware on an IP Phone 1140E Procedure 7 Checking the UNIStim Firmware version on a new IP Phone 1140E Step Action 1 After assembling the IP Phone 1140E and turning it on the display on the IP Phone 1140E goes thr
108. server 25 How provisioning works 25 Download the SIP Firmware to the provisioning server 26 Create the SIP provisioning file on the provisioning server 26 Create the device configuration file on the provisioning server 31 Device configuration commands 34 Create the Dialing Plan file on the provisioning server 50 Dialing function description 52 Downloadable WAV files 56 SIP Firmware Release 1 1 for IP Phone 1140E Administration NN43113 300 02 05 Standard 27 May 2008 Copyright 2008 Nortel Networks 4 Contents Configure the DHCP server 57 Partial DHCP mode 57 Full DHCP mode 58 Configure the DHCP server to support Full DHCP mode 59 DHCP VLAN Auto Discovery 61 Physically install the IP Phone 1140E 63 Upgrade and convert the IP Phone 1140E firmware 67 Introduction 67 Upgrade the SIP Firmware on the IP Phone 1140E 67 Download the SIP Firmware to the provisioning server 67 Modify the SIP provisioning file 68 Upgrade to the minimum UNIStim Firmware 69 Identify the current version of UNIStim Firmware 69 Upgrade UNIStim Firmware to the minimum required UNIStim Firmware 72 Convert UNIStim Firmware to SIP Firmware on the IP Phone 1140E 75 Voice Quality Monitoring 79 Feature overview 79 VQMon set up 79 Server set up 80 How VQMon works 80 Device Settings on the IP Phone 1140E with SIP Firmware 81 Introduction 81 802 1x EAP Port based network access control 82 Configure the device settings 89 Multiple
109. ses 4xx Response 112 SIP responses 5xx Response 114 SIP responses 6xx Response 115 SIP security authentication 119 STUN S1 IP 88 STUN S1 IP configuration STUN S2 IP 88 STUN S2 IP configuration Support instant messaging 120 Supported SIP proxy servers 20 Supported subscriptions 120 System commands 50 T Three port switch and VLAN functionality 105 Tone configuration commands 45 Transport layer protocols 119 Type DHCP VLAN Auto Discovery 62 U Upgrade and convert the IP Phone 1140E firmware 67 Upgrade the SIP Firmware 67 Upgrade the UNIStim Firmware version 72 Upgrade to the minimum UNIStim Firmware 69 V Vertical services MADN 97 VLAN Filter 85 VLAN Filter configuration Voice VLAN 84 Voice VLAN and Data VLAN 106 VQMon how it works 80 VQMon configuration commands 48 VQMon set up 79 SIP Firmware Release 1 1 for IP Phone 1140E Administration NN43113 300 02 05 Standard Copyright 2008 Nortel Networks 27 May 2008 130 Index SIP Firmware Release 1 1 for IP Phone 1140E Administration NN43113 300 02 05 Standard 27 May 2008 Copyright 2008 Nortel Networks SIP Firmware Release 1 1 for IP Phone 1140E Administration Copyright 2008 Nortel Networks All Rights Reserved Publication NN43113 300 Document status Standard Document version 02 05 Document date 27 May 2008 To provide feedback or to report a problem in this document go to www nortel com documentfeedback Sourced in C
110. set of network configuration data for the IP Phone 1140E with SIP Firmware 2 Load SIP Firmware on the IP Phone 1140E 3 Configure the initial network configuration parameters on the IP Phone 1140E with SIP Firmware End SIP Firmware Release 1 1 for IP Phone 1140E Administration NN43113 300 02 05 Standard 27 May 2008 Copyright 2008 Nortel Networks 18 Overview Figure 2 Installation of IP Phone 1140E with SIP Firmware page 1 of 2 Configure the IP Phone 1140E Are you converting the firmware on the IP Phone 1140E from UNIStim to SIP 2 No Download the IP Phone 1140E Firmware and place it on the provisioning server Create the configuration files on the provisioning server Confirm that the UNIStim Firmware is the minimum acceptable version 0625C1H Download the IP Phone 1140E SIP Firmware and place it on the provisioning server Create the configuration files on the provisioning Are you using DHCP recommended Yes t Configure the DHCP server No server that are specific to converting UNIStim to SIP Firmware SIP Firmware Release 1 1 for IP Phone 1140E Administration NN43113 300 02 05 Standard 27 May 2008 Copyright 2008 Nortel Networks Introduction 19 Figure 3 Installation of IP Phone 1140E with SIP Firmware page 2 of 2 YV Physically install the IP Phone 1140E
111. sterisk key to enter a period when entering an IP address e To record the entry and advance the initialization to the next parameter press OK To abandon the manual configuration process and restart the power up press Cancel SIP Firmware Release 1 1 for IP Phone 1140E Administration NN43113 300 02 05 Standard 27 May 2008 Copyright 2008 Nortel Networks IP Phone 1140E diagnostics 125 e To manually enter parameters use the BKSpace or Clear Context sensitive soft keys to edit the default entry BKSpace deletes each character as the key is pressed Clear deletes the entire entry e Each parameter must have a corresponding entry An audible beep indicates a field entry must be made before advancement to the next parameter Problem Firmware Download Failure If you are having trouble downloading firmware review the following bullets e ls the TFTP IP address correct within the 1140E device settings menu e Is the IP Phone 1140E connecting to the TFTP server log Check any firewall configuration settings to allow TFTP protocol access Is the syntax within the 1140e cfg or 1140eSIP cfg correct See Provisioning file supported sections in the chapter Configure the provisioning server page 25 Supported sections describe the syntax of the configuration file e Does DOWNLOAD_MODE AUTO and is VERSION less than the current running firmware version If a file does not download using the AUTO selection it is possible
112. t Public Switched Telephone Network Proactive Voice Quality Monitoring Quality of Service Remote Authentication Dial In User Service Real time Control Protocol RTP Control Protocol Extended Reports Real time Transfer Protocol Single Call Arrangement Session Description Protocol SIP for Instant Messaging and Presence Leveraging Extensions Session Initiation Protocol Simple Mail Transfer Protocol Simple Traversal of UDP through NAT devices Trivial File Transport Protocol Terminal Proxy Server Time to live SIP Firmware Release 1 1 for IP Phone 1140E Administration NN43113 300 02 05 Standard 27 May 2008 Copyright 2008 Nortel Networks Related publications 13 I UDP User Datagram Protocol UFTP UNIStim File Transfer Protocol UNIStim Unified Network IP Stimulus Protocol VoIP Voice over IP VLAN ID Virtual Local Area Network Identification VLAN IP Virtual Local Area Network Internet Protocol VQMon Voice Quality Monitoring Related publications Other publications related to the SIP Firmware Release 1 1 for IP Phone 1140E Administration are SIP Firmware Release 1 1 for IP Phone 1140E Quick Reference Card NN431 13 102 SIP Firmware Release 1 1 for IP Phone 1140E User Guide NN43113 101 e Nortel IP Phone 1100 Series product bulletins on www nortel com sup port SIP Firmware Release 1 1 for IP Phone 1140E Administration NN43113 300 02 05 Standard 27 May 2008 Copyright 2008 Nortel Networks 14
113. t limit is 20 xX the maximum number of call subject reasons e MAX_PRESENCENOTE x is used to restrict the maximum number of presence notes and takes a number as a parameter The default limit is 20 SIP Firmware Release 1 1 for IP Phone 1140E Administration NN43113 300 02 05 Standard 27 May 2008 Copyright 2008 Nortel Networks 42 Configure the provisioning server X the maximum number of presence notes that an IP Phone 1140E can receive e DEF_LANG language is a command used for setting the default language Select one of the supported languages from the language list downloaded Note that the corresponding language file must be downloaded and stored in the IP Phone 1140E through the LANGUAGE section in Provisioning If the language file is not stored in the IP Phone 1140E the default language English is used language the default language used e MAX_IM_ENTRIES x is used to set the maximum number of instant message IM entries and takes a number as a parameter Once the maximum number is reached the oldest IM is deleted without any user notification The default limit is 999 X the maximum number of instant messages e MAX_ADDR_BOOK_ENTRIES x is used to set the maximum number of entries in the address book and takes a number as a parameter The default limit is 100 x the maximum number of address book entries ADDR _BOOK_MODE NETWORK LOCAL BOTH is a command to choose
114. tep The third part defines the parameters used by UA in dialing action The following parameter is currently defined t xxxx After this timer expires the number entered is automatically dialed The timer starts after the first digit is entered and after it expires the collected digits are automatically dialed out xxxx is a decimal number in msec The default timer is used when t is not specified in the digit map For example X 4 amp amp sip phone context nortel com user phone amp amp t 7000 When the user presses any 4 digits such as 4567 the following SIP URIs are generated because of the translation rule Sip 4567 phone context nortel com user phone The timeout of stopping the collection of digits is 7 seconds The pound sign at the end of the digit map causes the IP Phone 1140E to dial the matched dialing plan immediately DRegex The Digit Regular Expression DRegex syntax is a telephony oriented mapping of Portable Operating System Interface POSIX Extended Regular Expressions ERE Users must take care not to confuse the DRegex syntax with POSI EREs as they are not identical In particular there are many SIP Firmware Release 1 1 for IP Phone 1140E Administration NN43113 300 02 05 Standard 27 May 2008 Copyright 2008 Nortel Networks Create the Dialing Plan file on the provisioning server 55 features of POSIX EREs that DRegex does not support The dialing plan uses DRegex instead of ERE The f
115. the version number is not high enough A version number exists permanently on the IP Phone 1140E until a higher version number is downloaded through the device configuration file or you select Srvcs System Erase User Data on the IP Phone 1140E e Check FILENAME Does this exist on the TFTP server e Check to make sure your firewall settings allow for the provisioning protocol TFTP FTP OR HTTP to go through There is a chance of firmware download failure leaving the IP Phone 1140E with no valid application code and only the boot loaders If this happens the boot loaders are executed and handle the application download Problem Firmware Conversion Failures There are four different boot loaders in the FLASH and application load Various boot loaders are used to recover the IP Phone 1140E in case of any failure occurs e Ifa conversion fails before anything is written to FLASH the IP Phone 1140E reboots with the UNIStim Firmware load Ifthe firmware download fails while the application is being written to FLASH there are two possible recovery methods lf an application file was not created after power up the IP Phone 1140E jumps to the BootC loader and downloads a new application load using the same mechanism as the application SIP Firmware Release 1 1 for IP Phone 1140E Administration NN43113 300 02 05 Standard 27 May 2008 Copyright 2008 Nortel Networks 126 Maintenance and troubleshooting I ee lf t
116. tup ifa TFTP IP address is configured on the IP Phone 1140E after being initiated by the telephony call server 2 Go to the TFTP server and create the 1140e cfg provisioning file The 1140e cfg provisioning file is a clear text file Create the provisioning file as shown in the next table Table 12 Sample 1140e cfg provisioning file FW DOWNLOAD_MODE FORCED VERSION 0625C23 FILENAME 0625C23 bin This configuration file forces the firmware download of 0625C23 bin 3 Download and copy the firmware to the TFTP server directory To download the UNIStim Firmware for the IP Phone 1140E from the Nortel Web site 1 Go to www nortel com support 2 Log on to the Nortel Web site with a valid Nortel User ID and Password SIP Firmware Release 1 1 for IP Phone 1140E Administration NN43113 300 02 05 Standard 27 May 2008 Copyright 2008 Nortel Networks Upgrade to the minimum UNIStim Firmware 73 The Technical Support page appears 3 Enter IP Phone 1140E in the Knowledge and Solution Engine box Select SOFTWARE in the ALL TYPES scroll down menu Press the gray arrow at the end of the Knowledge and Solution Engine box to obtain the Search Results 6 From the Search Results select the appropriate version of the UNIStim Firmware for the IP Phone 1140E for example IP Phone 1140E Release 0625C23 7 Place the selected firmware in the correct directory on the provisioning server 4 In the IP Phone 1140E Network Con
117. uency1 the frequency of tone 1 frequency2 the frequency of tone 2 on_time the duration of the tone when it is on A 1 indicates a continuous tone off_time the duration when no tone is played e FASTBUSY_TONE frequency1 frequency2 on_time off_time is used to select the tone advising the caller that the telephone number is busy It is fast in cadence or frequency You can select the country specific tone The default tone is the North American tone frequency1 the frequency of tone 1 frequency 2 the frequency of tone 2 on_time the duration of the tone when it is on A 1 indicates a continuous tone off_time the duration when no tone is played e CONGESTION_TONE frequency1 frequency2 on_time off_time is used to select the tone advising the caller that the groups of lines or SIP Firmware Release 1 1 for IP Phone 1140E Administration NN43113 300 02 05 Standard 27 May 2008 Copyright 2008 Nortel Networks Create the device configuration file on the provisioning server 47 switching equipment necessary for setting up the required call or for the use of a specific service are temporarily engaged You can select the country specific tone The default tone is the North American tone frequency1 the frequency of tone 1 frequency 2 the frequency of tone 2 on_time the duration of the tone when it is on A 1 indicates a continuous tone off_ti
118. ures and feature restrictions are sent to the IP Phone 1140E as a part of the service package every time a particular user logs on to the IP Phone 1140E If the call server does not support service packages or if the call server restricts some of the features in the service package functionality of some features is restricted If functionality is restricted the associated buttons and Context sensitive soft keys are not accessible or do not respond Distinctive Ringing feature The IP Phone 1140E does not support the CS 2000 and CS 2100 Distinctive Ringing feature SIP Firmware Release 1 1 for IP Phone 1140E Administration NN43113 300 02 05 Standard 27 May 2008 Copyright 2008 Nortel Networks 102 IP Phone 1140E restrictions SIP Firmware Release 1 1 for IP Phone 1140E Administration NN43113 300 02 05 Standard 27 May 2008 Copyright 2008 Nortel Networks 103 NAT firewall traversal The objective of putting devices behind a Network Address Translator NAT is to protect the devices from external interruption and to extend the public IP address space However the shield to stop unsolicited incoming traffic also has the drawback of breaking a number of IP applications including SIP If a device is behind a NAT transport addresses obtained are not publicly routable and therefore not useful in a number of multimedia applications The limited lifetime of the NAT port mapping can also cause the SIP signaling to fail If a p
119. ustration 16 Downloading SIP Firmware from the Nortel Web site 75 Downloading the SIP Firmware to the Length DHCP VLAN Auto Discovery 62 provisioning server 26 Downloading UNIStim Firmware through M TFTP on bootup 74 DRegex 54 Maintenance and troubleshooting 123 DRegex rules 55 Mandatory keywords in the provisioning file 29 Duplex 87 p Multiple Appearance Directory Number 97 EAP configuration l l Emergency 911 Operator control of NAT configuration commands 47 NAT firewall traversal 103 disconnect 99 Emergency 911 characteristics of E911 NAT Media 88 calls 100 NAT media configuration NAT Signal 88 Emergency 911 dialing plan configuration 100 Emergency 911 location information 99 NAT Signal configuration NAT Traversal 88 Emergency 911 overview 99 NAT TTL 88 Ethernet port mode configuration NAT TTL configuration Net Mask 84 F Net Mask and Gateway configuration Network requirements 22 Feature configuration commands 36 No DHCP mode 83 Feature dependencies and restrictions 98 Firmware conversion failure 125 O Firmware download failure 125 Full DHCP mode 58 Full DHCP mode characteristics P Full DHCP mode DHCP options Optional keywords in the provisioning file 30 Partial DHCP mode 57 G Partial DHCP mode characteristics Partial DHCP mode DHCP options Password 87 Password configuration PC Port Untag all 86 Identify the current version of UNIStim PC Port Untag All configuration Gateway 84 Fir
120. utomatic check for updates is invoked or when you select Srvcs System Erase User Data Any of these actions causes the IP Phone 1140E to contact the provisioning server and attempt to read the Provisioning file A Soft Reset Srves System Reset Phone does not cause the IP Phone 1140E to retrieve the Provisioning file Create the device configuration file on the provisioning server After the IP Phone 1140E downloads the provisioning file the IP Phone 1140E reads the DEVICE_CONFIG section and is directed to download the device configuration file The device configuration file is a clear text file and the naming convention is defined by the administrator See the FILENAME keyword in the DEVICE_CONFIG section of the SIP provisioning file The following is an example of a device configuration file SIP Firmware Release 1 1 for IP Phone 1140E Administration NN43113 300 02 05 Standard 27 May 2008 Copyright 2008 Nortel Networks 32 Configure the provisioning server Figure 5 Sample device configuration file Server and Network configuration commands DNS_ DOMAIN corp yourcompany com SIP_DOMAIN1 yourcompany com SERVER_IP1_1 10 1 2 3 SERVER_IP1_2 10 1 2 4 SERVER_PORT1_1 5060 SERVER_PORT1_2 5060 SERVER_RETRIES1 3 DEF_USER1 userl Voice Feature configuration commands VMAIL 5555 VMAIL DELAY 300 Administrative feature commands BANNER MCS 4 0 AUTOLOGIN ENABLE YES Voice Application commands DEF_LANG Englis
121. ws the IP Phone 1140E with SIP Firmware to report voice quality statistics to a server in the network The IP Phone 1140E with SIP Firmware collects various voice quality statistics for example packet loss and sends the voice quality statistics to the server at regular intervals during a call A subset of these statistics is also available for the user to view on the IP Phone 1140E by selecting the Audio softkey and then the Monitor Audio Quality menu item VQMon set up Configure the following parameters on the IP Phone 1140E with SIP Firmware to connect to the server and send the PVQMon statistics 1 Enable the feature To enable the feature configure the VQMON_PUBLISH parameter in the device configuration file see VQMon configuration commands Configure the IP address of the PVQMon server Configure the IP address of the PVQMon server in either of the following settings a Set VQMON_PUBLISH_IP through the device configuration file see VQMon configuration commands b Set PVQMon IP in Device Settings see Table 37 PVQMon IP configuration page 94 Configure the remainder of the VQMon parameters in the device configuration file see VQMon configuration commands These parameters provide threshold information to the IP Phone 1140E with SIP Firmware A report is sent to the server when these thresholds are exceeded SIP Firmware Release 1 1 for IP Phone 1140E Administration NN43113 300 02 05 Standard 27 May 2008 Cop
122. x where xxxxxx is a six to ten digit number representing the version of the file on the server The version of the module is specified in this field The command is used for version comparison in AUTO mode VERSION is mandatory for all sections In the FW section the firmware version of the load located on the provisioning server must be entered in this field For all other sections VERSION is just a counter that can be incremented if it is necessary to download a new file version CAUTION The version number is stored permanently on the IP Phone 1140E until a higher version number is downloaded or until the version number is deleted using the Srves System Erase User Data menu selection on the IP Phone 1140E This prevents a new file from being downloaded if a lower version number is used in the Provisioning File DOWNLOAD_MODE AUTO FORCED defines whether the version is checked This command is optional If this command is not present AUTO mode is used as the default AUTO This mode compares the version of the module from the VERSION field and the version of the module version stored in the FLASH memory of the IP Phone 1140E The file download is initiated only if the version specified is higher than the current version stored in the IP Phone 1140E If the version is not applicable as in the case of language files the date of the file must be used for the decision SIP Firmware Release 1 1 for IP Phone 1140E Admin
123. your region www nortel com callus SIP Firmware Release 1 1 for IP Phone 1140E Administration NN43113 300 02 05 Standard 27 May 2008 Copyright 2008 Nortel Networks 10 How to Get Help Getting Help from a specialist using an Express Routing Code To access some Nortel Technical Solutions Centers you can use an Express Routing Code ERC to quickly route your call to a specialist in your Nortel product or service To locate the ERC for your product or service go to www nortel com erc Getting Help through a Nortel distributor or reseller If you purchased a service contract for your Nortel product from a distributor or reseller contact the technical support staff for that distributor or reseller SIP Firmware Release 1 1 for IP Phone 1140E Administration NN43113 300 02 05 Standard 27 May 2008 Copyright 2008 Nortel Networks 11 Introduction to this guide Subject SIP Firmware Release 1 1 for IP Phone 1140E Administration NN43113 300 describes how to install configure and provision the IP Phone 1140E for use on a SIP network Intended audience This administration guide is intended for system administrators of the Nortel IP Phone 1140E with a basic understanding of SIP This guide is not intended for end users of the IP Phone 1140E Many of the tasks outlined in the guide influence the function of the IP Phone 1140E on the network and require an understanding of telephony and Internet Protocol IP networking
124. yright 2008 Nortel Networks 80 Voice Quality Monitoring Server set up The IP Phone 1140E with SIP Firmware works with Telchemy server software The name of the software is SQmediator and is available through Telchemy www telchemy com The minimum version required is release 1 0 How VQMon works When the IP Phone 1140E detects that a particular voice quality metric has exceeded a threshold defined in the device configuration file the IP Phone sends a message to the server indicating that there is an issue If the issue persists then the IP Phone reports another message indicating that there is an exceeded value at regular intervals This happens continuously until the voice quality metric falls below the threshold value As well the IP Phone can send regular reports of the voice quality at time intervals defined in the device configuration file SIP Firmware Release 1 1 for IP Phone 1140E Administration NN43113 300 02 05 Standard 27 May 2008 Copyright 2008 Nortel Networks 81 Device Settings on the IP Phone 1140E with SIP Firmware ATTENTION An IP Phone 1140E with SIP Firmware displays different menus than the menus displayed on an IP Phone 1140E with UNIStim Firmware Introduction This chapter details how to configure the Device Settings parameters on the IP Phone 1140E with SIP Firmware This includes items such as the IP address the subnet mask and the gateway IP address of the IP Phone 1140E The Dev
125. zed the request using HTTP digest authentication 402 Payment required See default handling 403 Forbidden See default handling The IP Phone 1140E generates this response for requests to unknown 404 Not found users Receiving this response falls through to the default handling The IP Phone 1140E sends this response to a known method if it is received at a time when the IP Phone 405 Method not 1140E is not prepared to handle or allowed the request is missing necessary information Receiving this response falls through to the default handling The IP Phone 1140E can send this response when receiving a REFER request which has an unsupported URI Receiving this response falls through to the default handling 406 Not acceptable 407 Proxy See 401 authentication required 408 Request timeout See default handling 410 Gone No Yes See default handling SIP Firmware Release 1 1 for IP Phone 1140E Administration NN43113 300 02 05 Standard 27 May 2008 Copyright 2008 Nortel Networks SIP responses 113 See default handling The IP Phone 413 Request entity too 1140E does not automatically retry if large a retry after header is present 414 Request URL See default handling too long The IP Phone 1140E can send this response when an incorrect 415 Unsupported content type is detected for a request Media Receiving this response falls through to the default handling The IP Phone 1140E

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