Avaya NP-4046-300- User's Manual
Contents
1. it becomes the newest parked call Putting a SWCA call on Hold How a SWCA call acts when you put it on Hold depends on how the system settings are configured Ask your system administrator how your system is configured One of the following will occur when you put a call on Hold for SWCA When you press on an active call the call will return to an assigned SWCA key or it will attempt to assign to a SWCA If the call gets successfully parked a call appearance will show up on all telephones with that SWCA key If it does not successfully park the call remains on Hold at your telephone OR The call will simply remain on Hold at your telephone and you will have to manually enter a SWCA code to park it for other telephones to access the call Intercom calls Your system administrator also configures whether intercom calls will automatically assign to a SWCA key and whether they will automatically assign to a SWCA key if you put the call on Hold Ask your system administrator how your system is configured If intercom calls do not automatically assign to a SWCA key you can manually enter a SWCA code to park an intercom call Time Briefly display the time and date while you are on a call Transfer Cancel Send a call to another telephone within your system or to an external telephone You may not be able to transfer a call on an external line to an external telephone depending on the capabilities of the li2. Send your calls to another telephone in your system Call Park To put a conference on hold Press The other two callers can still talk to each other If you were the one who initiated the conference the link drops Press to return to the conference If off hook is programmed on the FCT menu you can also choose Off hook to return to the conference Conference Cancel To put a conference on hold Press The other two callers can still talk to each other If you were the one who initiated the conference the link drops Press to return to the conference If off hook is programmed on the FCT menu you can also choose Off hook to return to the conference nee Page 5 Do Not Cancel Disturb When you are not on a call prevent all incoming calls except priority calls from ringing at your telephone When you are on a call block an incoming priority call Hunt groups If you are a hunt group member you have access to Hunt group features Language DIDID Choice e Ge GL 2 Ge Ge 4 8 e Gx 0 Gx Note Alternate language choices only work for system generated call features Last Number Redial Automatically redial the last external telephone number that you dialed Line pools Ge Line pools allow telephones to share several lines for making calls Enter the code and then enter a line pool access code See your System Administrato
3. telephones these codes will be assigned to buttons with indicators On the NetVision handset these codes may appear on the Function menu or you enter the codes manually using the menu Feature function Parking a call to SWCA keys Make a call available to any other telephone with the same SWCA key assignment Also follow these procedures if you retrieved a SWCA call and want to repark it If you have the keys assigned to the feature menu Choose the menu item corresponding to a SWCA key or a SWCA key search command Ifthe code is not assigned to the feature menu use the Feature menu item and then enter the feature code for the SWCA key If you want the system to assign an open SWCA key Enter x 2 a This code can also be assigned to the feature menu Answering a SWCA call If you know where the call is parked Choose the Feature menu item then enter the feature code for the SWCA key The call becomes active on an intercom key To find the oldest parked call Enter 5x 3x Te This code can also be assigned to the feature menu The call that has been parked the longest will become the active call on your intercom key To find the newest parked call Enter Gr 841 Bw This code can also be assigned to the feature menu The call that was parked last will become the active call on your intercom key When you repark a call regardless of when it was received
4. NORTEL NETWORKS Business Communications Manager Symbol NetVision IP Telephone Feature Card Model NP 4046 300 2002 Nortel Networks P0995825 03 Trademarks NORTEL NETWORKS and Business Communications Manager are trademarks of Nortel Networks Symbol Spectrum24 and NetVision are trademarks of Symbol Technologies Inc NetVision quick start call basics A handset user guide is supplied with each Symbol NetVision handset which describes in detail how to use the buttons on the handset including any data related buttons found on the NetVision Data phone The buttons described here are for the NetVision Model NP 4046 300 handset Logging into and out of the network Logging in Logging out Press to turn the handset on Press and hold to turn the handset off Enter your PIN number and press You must be logged into the network Make call Enter number and press Answer Call Press If you pressed to silence a ringing call to End call or feature Press eee gmg To Hold or Unhold a call or to toggle retrieve the call press or between two calls Press choose Off hook if it is programmed into To Hold the call and drop the link so someone the menu Note This sequence also produces a dial tone else can pick it up press on an idle telephone To recover a held call from a dropped link press Active handset display The handset display shown below is from the Mod
5. el NP 4046 300 NetVision handset If you have a NetVision data telephone or an older version of the handset the shape of the display may have a different appearance and the icons may be slightly different however the information is the same Radio signal strength indicator sa a Ic Sy 0 NetVision Till Gt Battery strength indicator User Login Name Call information Page 3 Out of Range tones The signal strength icon indicator changes to an X when the handset moves out of range The resulting out of range tone depends on the status of the handset Handset icon Handset status Tone Idle 1 long beep and 2 short beeps F X Active call 2 short beeps You have 10 seconds to return to range or the handset disconnects Call icons The following two icons indicate the call state of the handset No call idle handset Active call oa Fat Accessing feature codes Some of the NetVision and NetVision Data telephone call features are configured through the NetVision Phone Administrator These features appear in the function menu on the display of your handset These features can be accessed from that menu in one of the following ways Accessing the menu features Accessing menu features by number If the feature is on the pre programmed menu _ If you know the menu item number you can access it by the menu number 1 Press Function key or y Press Function k
6. er call can invoke code Do Not Disturb to block priority calls Pay If a line normally has privacy this permits another telephone that shares the line to join your call by selecting the line while you are using it If a line normally has privacy disabled this prevents another telephone that shares the line from joining your call by selecting the line while you are using it The privacy setting is re established once you end your call or when you enter the Privacy feature code again Speed Dial Local To add or replace a number on the handset list 1 Dial the number 2 Press 3 Dial a unique two digit location 00 99 To dial from a speed dial 1 Press once 2 Key in the speed dial location code 00 99 3 Press Page 7 To scroll through the speed dial list 1 Press once 2 Scroll through the list shown on the display to find the number you want 8 Press System 0 Speed Dial RN Dial an external telephone number using a two digit code 01 to 70 System speed dial codes can be used from any display telephone in the system They are assigned by your System Administrator To make a call using a speed dial code 1 Invoke the code 2 Enter the two digit code assigned to the parked call 01 to 70 SWCA keys Ge Ge 5x 2a a Su 3 Gore System Wid Call ds Use SWCA codes to retrieve and park calls on the system Appearance Page 8 On display
7. ey or 1 2 Scroll to the menu item using A or v 2 Press the number s on the dialpad for the feature menu number 3 Press Accessing Business Communication Manager feature codes If the feature you want is not on the menu use the following sequence to invoke the code Press Find and select FEATURE on the menu Press 4 Enter the feature code listed below po w Page 4 Or you can use one of the following shortcuts 1 lt feature code gt idle line or during call OR lt feature code gt idle line only Note 1 indicates the menu position of FEATURE Ending a DTMF feature Press to end sessions for DTMF features which require user input after starting a call and providing dialtone Telephone features Some of these features may be programmed onto the Function display menu Refer to Accessing the menu features for directions about how to use features programmed on the menu Note that you can also manually activate menu features with the codes given below You use the following feature codes by selecting the Feature menu item then by entering the feature code Refer to Accessing Business Communication Manager feature codes Call Center Agent Login Login and receive calls as an Call Center agent if the Call Center feature is active on your system Call Center Agent ai Make Busy Temporarily stop receiving calls from the Call Center system Call Forward Cancel
8. nes 1 Make or answer a call 2 Invoke the transfer code 3 Call the person you want to transfer the call to 4 Stay on the line if you wish to speak to the person first 5 Press to complete the transfer If an external call is transferred to a busy internal or network extension or is not answered after a few rings the call automatically rings you back Trunk Answer Answer an external call that is ringing on a line that has been placed into a Ringing Service schedule from any telephone in your system This feature does not work for a private line Page 9 Voice Call Make an announcement or begin a conversation through the speaker of another telephone in the system Note Telephones without speakers such as the NetVision handset must be set up to receive voice calls as ringing calls Voice Mail Login to voice mail system and receive and manage voice mail calls Leave a message Call forward a message Voice Mail directory number inquiry G Transfer a message Intercept a message Access voice mail directory Record a voice mail call Page 10
9. r for a list Link Generate a Link signal to access a PBX or other host exchange Messages Display the directory number of the handset Send a message to another telephone within your system To view and reply to your messages 1 Press Go Sm 2 Press A or Fr view your message list 3 Press to call the person who left you the message To erase a message Press while viewing a message Page Page 6 and digits 1 2 or 3 and zone 0 1 2 3 4 5 or 6 Make a page announcement through either the internal code 1 or external code 2 speakers or both code 3 Zone 0 pages all zones Page announcements are programmed to timeout after a pre selected amount of time This is set by your System Administrator and zone 0 1 2 3 4 5 or 6 Page Make a page announcement to all or to a specific group of telephones through Note the telephone speakers Zone 0 pages all zones NetVision handsets External page can only ren send Pages They r Make a page announcement through an external loudspeaker system canno receive Internal and external page Pages and zone 0 1 2 3 4 5 or 6 Make a page announcement through both your telephone speakers and an external loudspeaker system Zone 0 pages all zones Pausa Program in an external autodial sequence to insert a 1 5 second delay 7 For pulse dialing also inserts a 1 5 second delay Priority Gove Call A person on anoth
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