Avaya Nortel IP Audio Conference Phone 2033 User Guide
Contents
1. 50 Use Call Forward 000000 c eee eee 50 Use Internal Call Forward 51 Use Remote Call Forward 51 Secure your telephone 53 Talk with more than one person 56 Set upa conference call 56 Use Group Call aaa mka oe dee ILAAN Rae eee as 57 Work without interruption 59 Use Make Set Busy 2 0c eee eee 59 Additional call features 60 Use Call Page Connect to make an announcement 60 Charge a call or charge a forced call 60 Use Forced Camp on cece eee ee eee 63 Use Enhanced Override 64 Override a busy signal 65 Use Privacy Release 0 000 c eee eee eee 66 Use Radio Paging 00 cece eee 66 Additional features 69 Virtual Office 69 Virtual Office Login 00 cece eee 69 Virtual Office on your remote telephone 70 Virtual Office on your office telephone 73 Virtual Office logout 00 0 e eee eee 73 Media Gateway 1000B 77 Test Local Mode 0 cee eee 77 Resume Normal Mode 78 Hospitality features 80 Set Automatic Wake U2. Enter the Ring Again Deactivate o FFC Redial last number called Use the Last Number Redial feature to automatically redial the last dialed number Make a call To use Last Number Redial Use Speed Call Press the Line DN key twice the last number dialed is automatically redialed Use the Speed Call feature to place internal and external calls by dialing a one two or three digit code To create a Speed Call number PIN Press the Speed Call Controller SpcCtl key The triangular icon flashes indicating programming mode At the prompt Enter aone two or three digit code 0 999 If required enter the access code for example 9 Enter the telephone number internal external or long distance number Press the Speed Call Controller SpcCtl key again to save the code and number The icon quits flashing Make a call To make a Speed Call 1 Press the Line DN key 2 Press the Speed Call Controller SpcCtl key e 3 Dial the Speed Call code to o automatically dial the number o Make a System Speed Call Use the System Speed Call feature to dial Speed Call codes that override dialing restrictions placed on your telephone To make a System Speed Call SU 1 Press the Line DN key ma 2 Choose one of the following DE Press the System Speed Call Aa a SScUsr key Press the System Speed Call Controller SScCtl key
3. oy Press the Goodbye key Note When the person who made the Group Call disconnects the call terminates for all members of the group However the members of the Group Call can disconnect from the call and not affect other members on the call Work without interruption Work without interruption This section describes features that provide uninterrupted work time Use Make Set Busy Use the Make Set Busy feature to make your telephone appear busy to all callers To activate Make Set Busy SU 1 Press the Line DN key 2 Enter the Make Set Busy Activate FFC To deactivate Make Set Busy SO 1 Press the Line DN key 2 Enter the Make Set Busy Deactivate FFC Additional call features Additional call features Contact your system administrator to determine if the following call features are available on your telephone Use Call Page Connect to make an announcement Use the Call Page Connect feature to make an announcement over a paging system To use Call Page SU 1 Press the Line DN key 2 Dial the Page Trunk Access Code to complete the connection to the page system 3 Make your announcement D 4 Press the Goodbye key Charge a call or charge a forced call Use the Call Charge feature to charge a call to a specific account The Forced Charge feature charges long distance calls from a telephone restricted to local calls Additional call features To charge a l
4. ED 6 Press the key Secure your telephone The Electronic Lock feature is used to prevent others from making calls from your phone This feature is controlled using your Station Control Password To change your Station Control Password refer to Security features on page 21 While away from your desk To lock your telephone SU 1 Press the Line DN key 2 Dial the Electronic Lock Activate FFC 3 Dial your Station Control Password KO 4 Choose one of the following Ifdialing locally press the Goodbye ka key ooo If dialing the FFC remotely dial your 666 DN 660 000 To unlock your telephone SG 1 Press the Line DN key 2 Dial the Electronic Lock Deactivate FFC 3 Dial your Station Control Password While away from your desk 4 Choose one of the following If dialing locally press the Goodbye key If dialing the FFC remotely dial your DN Talk with more than one person e Talk with more than one person This section describes features that enable conversations between more than two people Note Contact your system administrator for information on accessing audio conference bridge applications Set up a conference call Use the Conference feature to set up a conference call for three or six people including yourself The number of people the Conference feature supports depends on your telephone configuration Contact your system admin
5. Press the Line DN key 2 Dial the Automatic Wake Up Quit FFC D 3 Press the Goodbye key To verify the time for the Automatic Wake Up call SO 1 Press the Line DN key o E R Soe 2 Dial the Automatic Wake Up Verify 0600 FFC coo ago 3 Dial the Automatic Wake Up time in 222 a 24 hour time format hhmm If your query matches the preset time a confirmation tone sounds Note In a 24 hour time format 7 30 a m is entered as 0730 9 45 p m is entered as 2145 oy 4 Press the Goodbye key Flexible Feature Codes Flexible Feature Codes Use this worksheet to record the FFCs assigned by your system administrator FFC Feature FFC Feature Automatic Wake Up Malicious Call Trace Activate Automatic Wake Up Pickup Ringing Number Deactivate Automatic Wake Up Verify Remote Call Forward Activate Call Detail Recording Remote Call Forward Charge Account Deactivate Electronic Lock Activate Radio Paging Access Electronic Lock Deactivate Radio Paging Answer Group Call Station Control Password Change Internal Call Forward Virtual Office Terminal Activate Log On Internal Call Forward Virtual Office Terminal Deactivate Log Off Terms you should know Terms you should know Attendant A telephone operator in your organization Calling Party Name Display Information such as the caller s name and telephone number appearing on the LCD
6. Connect 60 Call Park 46 Call party information 83 Call Timer 37 Calling Party Number 48 Charge a call or charge a forced call 60 Conference call 56 Contrast adjustment 32 D Date time display 83 Date Time format 33 Direct system access 53 Directory Number 83 DN 83 E Electronic Lock 53 EMC information 9 Enhanced Override 64 Extension microphones 15 F Fastbusy 83 Feature display 83 Fixed key 84 Flexible Feature Codes FFC 82 84 Forced Camp on 63 Forward key 50 G Goodbye key 16 38 84 Group Call 57 H Hold 44 Hold key 16 Hospitality features 80 l Indicator status 84 Information display 84 Information line 84 Internal Call Forward 51 Interrupted dial tone 84 L Language selection 33 Line key 16 38 Local DialPad Tone 34 M Make Set Busy 59 Malicious call trace 48 Meet me page 66 Message key 16 84 Message waiting indicator 84 Mute button 16 N Navigation keys 17 85 O Off hook 85 Off hook dialing 38 Override a busy signal 65 P Page Meet me code 66 Paging tone 85 Predial feature 38 Privacy Release 66 R Radio Page 66 Record a Calling Party Number 48 Regulatory information 9 Remote Call Forward 51 Resume Normal Mode 78 Ring Again 39 Ring type 36 Ringback ring tone 63 85 S Safety information 9 11 Secure your telephone 53 Services key 18 85 Services menu 27 Set information 37 Shared Directory Numbers 85 Soft keys self labeled 17
7. Navigation keys Choose one of the following a or a Press the Select key to save the contrast level and return to the Telephone Option menu Press the Cancel key to keep existing settings Configure options on the IP Audio Conference Phone 2033 Select a language The display is available in multiple languages To choose a language press the Services key and select Language from the Telephone Option menu To select a language 1 Press the Navigation keys to scroll and LY highlight the desired language for example German Deutsche Deutsche 2 Choose one of the following or Press the Select key to save the a pn language and return to the Telephone Option menu Select Press the Cancel key to keep existing settings Select Date Time format Several Date Time formats are available Formats are based on the 12 hour clock and the 24 hour clock To select a date time format press the Services key and select Date Time from the Telephone Option menu Configure options on the IP Audio Conference Phone 2033 To select a date time format 1 Press the Navigation keys to scroll and LY highlight the desired format Sample formats appear in the upper right side of the display area Choose one of the following a or a Press the Select key to save the format and return to the Telephone Option menu Press the Cancel key to keep exist
8. To choose a ring type press the Services key and select Ring type from the Telephone Option menu To choose a ring type Ring type 3 2 Pan Or Or Cancel pn Select WU Press the Navigation keys to scroll and highlight one of the ring types Press the Play key to sample the ring tone Choose one of the following Press the Select key to save the ring type and return to the Telephone Option menu Press the Stop key and use the Navigation keys to select a different ring type Press the Cancel key to keep existing settings Configure options on the IP Audio Conference Phone 2033 Select Call Timer The call timer measures how long you are on each call To enable or disable the call timer press the Services key and select Call Timer from the Telephone Option menu To Enable Disable Call Timer 1 Press the Navigation keys to select between Call Timer On Call Timer Off 2 Choose one of the following Cancel Or Press the Select key to save the a a configuration and return to the Select Telephone Option menu Press the Cancel key to keep existing settings Make a call Make a call This section describes features associated with making a call You have several ways to make a call from an IP Audio Conference Phone 2033 Steps 1 Press the Line DN key 2 Dial the number 3 Press the Goodbye key to termina
9. by your system administrator These three keys located directly below the display area have four programmable layers These keys are also used to configure parameters in the Telephone Option menu Special dial tone The three consecutive tones followed by dial tone that you hear when accessing telephone features Terms you should know Special Prefix code SPRE Special codes entered using the dialpad followed by a two digit access code that enable features for example Call Forward All Calls requires entry of SPRE code 74 Station Control Password SCPW Enables security features on your phone to prevent others from making calls from your telephone and to prevent access to protected features for example Remote Call Forward Status Messages A message displayed to inform the user of important information A right arrow appears if more than one Status Message is present Examples of Status Messages include Message Waiting All Lines Forwarded to 6453 Do Not Disturb On Ring Again active and Ringer is OFF System or Switch Your office communication system User Interface Screen displays that interact with the user as a result of an action or event Index A About the IP Audio Conference Phone 2033 13 Answer a call 43 Attendant 83 Automatic Wake Up 80 B Basic features 13 Branch office 77 C Call features and Flexible Feature Codes 21 Call Forward 50 Call Page 60 Call Page
10. call after entering a special Page Meet me code from any telephone To use Automatic Preselection Meet me page 1 Press the Line DN key eee 2 Dial the Radio Paging Access FFC 666 666 The paging tone sounds two beeps Gee followed by a dial tone Additional call features 3 Dial the number of the party you want to page After dialing the ringback tone sounds Note The paged person can use any telephone to enter a Radio Paging Answer FFC plus the person s own DN If your call goes unanswered for a preset time period and a 15 second high pitched tone sounds followed by silence press the Goodbye key To use Automatic Post selection The called party is either busy on the telephone or away from the desk To page the called party you do not need to redial the number of the called party Press the Radio paging RadPag key A special dial tone sounds Dial the Radio Paging Access FFC The ringback tone sounds Note The paged person can use any telephone to enter a Radio Paging Answer FFC plus the person s own DN If your call goes unanswered for a preset time period and a 15 second high pitched tone sounds followed by silence press the Goodbye key Additional call features To answer a Radio Page If you carry a Radio Pager a page indicates that someone dialed your line DN If the Radio Page system is set up to function in Meet me mode you can answer the page call from any t
11. keys to view the remaining text Information line A one line by 24 character area that displays date and time or application information Interrupted dial tone A broken or pulsed dial tone heard when you access some features on your telephone Message Inbox A fixed key on the IP Audio Conference Phone 2033 that connects to your voice messaging system when the key is pressed Message waiting indicator Incoming call indicator An LCD oran LED that indicates the status of a feature by the flash wink steady on or off Terms you should know Navigation keys Keys used to scroll through menus and lists appearing on the LCD display screen Off hook Any line selected to make a call or receive an incoming call The term off hook is applied whether a the user presses a line key b the call is automatically answered at the set or c a line is automatically selected for an outgoing call Paging tone A special tone heard when using the Radio Paging feature You hear two beeps followed by dial tone Ringback ring tone A sound indicating that a call you have made is ringing at its destination Services key A fixed key used to access options such as Telephone Options Password Admin Virtual Office Login Virtual Office Logout Test Local Mode and Resume Normal Mode Shared Directory Number A DN extension that is shared by two or more persons Soft keys self labeled A set of keys programmed
12. on the left side of the display screen to indicate there is more information to be displayed Soft keys self labeled are located below the LCD screen display The LCD screen display above the key changes based on the active soft key function Refer to Soft keys on page 20 for further information Press the Shift soft key labeled gt gt to access the second row of soft keys Note When a triangle appears before a key label the feature is active About the IP Audio Conference Phone 2033 Press the Services key and use the Navigation keys to access the following items Telephone Options Volume adjustment Contrast adjustment Language Date Time Local DialPad Tone Set Information Ring type Call Timer Password Admin Station Control Password Virtual Office Login and Virtual Office Logout if Virtual Office is configured Test Local Mode and Resume Local Mode if Media Gateway 1000B is configured Note 1 Press the Services key to exit from any menu or menu item Note 2 The Password Admin menu may not be available on your IP Audio Conference Phone 2033 Consult your system administrator About the IP Audio Conference Phone 2033 Telephone display The IP Audio Conference Phone 2033 has two display areas e The upper display area contains single line information for items such as the caller number caller name feature prompt strings user en
13. 85 Special dial tone 85 Special Prefix code SPRE 86 Speed Call 41 Speed Call System 42 Station Control Password 53 Station Control Password SCPW 86 Status indicators 20 Status Messages 86 System or Switch 86 System Speed Call 42 T Telephone controls 16 Telephone display 19 Test Local Mode 77 Timed Reminder Recall 45 Transfer a call 44 U User Interface 86 V View Set Information 35 Virtual Office 69 Virtual Office login 69 Virtual Office logout 73 Virtual Office on your office telephone 73 Virtual Office on your remote telephone 70 Volume adjustment 29 Volume control buttons 16 Nortel Communication Server 1000 Nortel IP Audio Conference Phone 2033 User Guide Copyright 2006 Nortel Networks All rights reserved The information in this document is subject to change without notice The statements configurations technical data and recommendations in this document are believed to be accurate and reliable but are presented without express or implied warranty Users must take full responsibility for their applications of any products specified in this document The information in this document is proprietary to Nortel Networks Nortel Nortel Logo the Globemark SL 1 Meridian 1 and Succession are trademarks of Nortel Networks Publication Number NN 10300 014 Document Release Standard 2 00 Date April 2006 Produced in Canada Internet address N RTEL www nortel com
14. C adapter is not required If necessary an AC power supply can be used when the Power over Ethernet option is not available Connect the IP Audio Conference Phone 2033 components Steps 1 Connect one end of the CAT5 Ethernet cable to the network interface located on the back of the Power over Ethernet PoE module see Figure 5 Plug the other end of the CAT5 Ethernet cable in to the IP network interface Figure 5 Power Over Ethernet PoE I Network interface Power supply port 2 Connect the CAT5 Ethernet cable attached to the PoE module to the IP Phone Thread the CAT5 Ethernet cable through the channel on the bottom of the IP Phone and plug it into the PoE module port on the IP Phone Ifyou are using local power connect one end of the AC adapter cord to the power supply port located on the back of the PoE module Thread the cord through the channel to the bottom of the PoE module and plug the other end into the AC power source Ensure the correct AC power transformer is used The voltage rating on the transformer must match the wall outlet voltage Connect the IP Audio Conference Phone 2033 components Figure 6 IP Audio Conference Phone 2033 connections Power over Ethernet module port Extension microphone jacks 3 To connect an extension microphone run the microphone cord through one of the side channels on the bottom of the main unit and plug it into one of the extension microp
15. LITAKA 9F TEL 03 5740 1300 ti http www nortel com jp About the IP Audio Conference Phone 2033 About the IP Audio Conference Phone 2033 The IP Audio Conference Phone 2033 brings voice to the audio conference environment by connecting directly to a Local Area Network LAN through an Ethernet connection Note 1 Not all features are available on all telephones Consult your system administrator to verify which features are available for your use Note 2 On the IP Audio Conference Phone 2033 the soft key labels display directly above the soft key Basic features The IP Audio Conference Phone 2033 supports the following features e three soft keys self labeled that when required map to four soft keys to provide access to a maximum of ten functions e multi field LCD display screen Up to two extension microphones to provide microphone coverage in larger rooms e volume control bar for adjusting ringer and speaker volume e two specialized fixed keys Services Message Inbox e three call processing fixed keys Line Hold Goodbye e automatic network configuration About the IP Audio Conference Phone 2033 Figure 1 shows the IP Audio Conference Phone 2033 Figure 1 IP Audio Conference Phone 2033 Microphone hidden Status indicator LEDs Speaker ag LCD display screen Navigation keys Message Inbox key Services key Hold key Microphone
16. Microphone Soft keys self labeled Volume control keys Line key Mute key Goodbye key Dialpad About the IP Audio Conference Phone 2033 Extension microphones The IP Audio Conference Phone 2033 supports up to two extension microphones that extend the microphone range in large rooms Each extension microphone has a Mute button and an LED indicator to indicate the current mute state Figure 2 shows an extension microphone Figure 2 Extension microphone Mute status LED Mute button About the IP Audio Conference Phone 2033 Telephone controls AGE Use the Volume control buttons to adjust the volume of the ringer and speaker Use the Mute key on the main unit or any extension speaker to mute the speaker The Status indicator LED blinks red when mute is activated Note Pressing the Mute key on the extension microphone toggles the mute state of the entire telephone not just the microphone Use the Line DN key to access the single line and activate on hook dialing No status icon or LED is provided Use the Goodbye key to terminate an active call Press the Hold key to put an active call on hold Press the Line DN key to return to the caller on hold Press the Message Inbox key to access your voice mailbox About the IP Audio Conference Phone 2033 Use the Navigation keys to scroll through menus and lists appearing on the LCD display screen Arrows appear
17. NORTEL Nortel Communication Server 1000 Nortel IP Audio Conference Phone 2033 User Guide 6100000000 00000000011 HH amp 000010101010000 10101 Revision history Revision history April 2006 Standard 2 00 This document is up issued to support Nortel Communication Server 1000 Release 4 5 IP Audio Conference Phone 2033 R2 Note Changes to Before You begin section to reflect the Power over Ehternet option Changes to the Telephone Options Menu section to bring up to date Changes to the View Set Information section to bring up to date Changes to the Adjust Volume section to bring up to date Added the feature Call Timer April 2005 Standard 1 00 This document is a new document for Communication Server 1000 IP Audio Conference Phone 2033 Revision history Contents Regulatory and safety information 9 About the IP Audio Conference Phone 2033 13 Basic features 0000 cee eee 13 Extension microphones 15 Telephone controls 16 Telephone display 19 Cleaning the display screen 19 SON KEY Si acute NA mn PADA bee Meteors ie 20 Telephone status indicators 20 Call features and Flexible Feature Codes 21 Security features cee eae 21 Connect the IP Audio C
18. Phone 2004 and try to log in again or consult your system administrator Additional features Table 4 Troubleshoot Virtual Office Part 3 of 3 Displayed Message Probable Cause Action Permission Denied 5 Incorrect User ID entered Enter correct User ID Remote telephone does not have VOUA Class of Service Notify system administrator Permission Denied 6 Incorrect User ID entered Enter correct User ID Incorrect Station Control Password entered Select Retry and try again with the correct Station Control Password Permission Denied 7 Attempted Login to an IP Audio Conference Phone 2033 from a IP Softphone 2050 Go to an IP Audio Conference Phone 2033 IP Phone 2001 IP Phone 2002 or IP Phone 2004 and try again 2 Server Unreachable Network problem Notify system 1 administrator if problem persists Server Unreachable Network problem Notify system administrator if problem persists Additional features Media Gateway 1000B A Media Gateway 1000B MG 1000B IP Audio Conference Phone can operate in Normal or Local mode Normal Mode The IP Audio Conference Phone registers with the main office and receives telephone services from the main office At any time during Normal Mode you can check local mode functionality make and receive calls by enabling Local Mode and returning to Normal Mode Aft
19. activated for Virtual Office by a remote telephone your office telephone is logged out and is no longer operational A Logged Out message appears on your telephone alerting you that your office telephone is being used for Virtual Office To regain operation of a telephone being used for Virtual Office Choose one of the following a e To completely disconnect your office telephone from the remote telephone ooo a Press the Home key 666 sss b Enter your User ID and password this logs the office telephone back r on to your office network e To use your office telephone as the remote telephone for Virtual Office a press the Virtual Vrtual key to log in to another IP Phone Virtual Office logout To log out from a remote telephone 1 Press the Services key Additional features 2 Press the Navigation keys to scroll and highlight Virtual Office Logout elect 3 Press the Select key Troubleshoot Virtual Office When you use Virtual Office error messages may display on screen Table 4 lists error messages and actions to correct the causes Table 4 Troubleshoot Virtual Office Part 1 of 3 Displayed Message Busy try again Probable Cause Remote IP Phone is active not idle Action Wait for remote telephone to become idle and try again ACD IP Phone is logged in Log out of ACD IP Phone before initiating Virtual Office from another IP Phone Make Set Bus
20. display screen The system must have CPND enabled Category 5 Cat5 Balanced 100 Ohm cable and associated connecting hardware whose transmission characteristics are specified up to 100 MHz It is used by 10BaseT 100BaseT4 and 100BaseTX installations The cable normally has four pairs of copper wire Cat5 is the most popular cable used in new installations today Communication Server 1000 Your office communication system Date time display The current date and time when the telephone is in an idle state Directory Number DN A number consisting of one to seven digits for a telephone Also known as an extension number Fastbusy A signal indicating that all outgoing lines are busy or an error condition exists for example a misdialed number Feature display An area that shows status information about the feature in use It also displays the name and status of the active session Terms you should know Fixed key The hard labeled keys on your telephone Flexible Feature Codes Specialized codes entered using the dialpad that enable features for example Ring Again Goodbye key A fixed key used to end an active call Information display Any display of call activity lists prompts and status of calls On the IP Audio Conference Phone 2033 this information area is a one line by 24 characters area If the text message exceeds this area a scroll arrow icon indicates that you must use the scroll
21. een Table 5 lists error messages and actions to correct the causes Table 5 Troubleshoot MG 1000B Display Message Probable Cause Action Local Mode Test Local Mode Press the Services key and then select Resume Normal Mode Network problem Contact system administrator if problem persists Local Mode Gatekeeper unableto Notify system find endpoint from administrator laala EA Branch a ID Local Mode Branch User ID not Notify system Invalid ID 2 found in any administrator equipped Terminal Number TN Hospitality features Hospitality features Hospitality features are intended for hotel operations Set Automatic Wake Up Use the Automatic Wake Up feature to receive a timed reminder call From your telephone you can program the system to automatically place a call to yourself at a predetermined time When you answer the call recorded music plays for up to 30 seconds followed by a prerecorded announcement or the attendant To enter the time for an Automatic Wake Up call SU 1 Press the Line DN key eee 2 Dial the Automatic Wake Up Request 666 060 FFC ooo ong 3 Dial the Automatic Wake Up time ina 860 24 hour time format hhmm A tone 000 sounds to confirm the time Note In a 24 hour time format 7 30 a m is entered as 0730 9 45 p m is entered as 2145 OD 4 Press the Goodbye key Hospitality features To quit an Automatic Wake Up call 1
22. elephone SU 1 Press the Line DN key eee 2 Dial the Radio Page Answer FFC The 666 a 660 paging tone sounds 000 eee 3 Dial your own DN to connect to the 666 eco paging caller If the caller has hung up a steady high pitched Number Unavailable tone sounds Additional features Additional features Virtual Office When you are away from your office telephone use the Virtual Office feature to transfer calls and all of your telephone s features to a remote telephone Note 1 Consult your system administrator to verify if the Virtual Office feature is available for your use Note 2 When designated as the office telephone the IP Audio Conference Phone 2033 can be activated for Virtual Office by an IP Phone 2001 IP Phone 2002 IP Phone 2004 or another IP Audio Conference Phone 2033 Note 3 When used as the remote telephone the IP Audio Conference Phone 2033 can activate only an IP Audio Conference Phone 2033 and an IP Phone 2001 for Virtual Office Virtual Office Login To activate Virtual Office on your office telephone from your remote telephone 1 Press the Services key 2 Press the Navigation keys to scroll and highlight Virtual Office Login Additional features 3 Press the Select key oe 4 Enter your User ID for example your 066 DN including the access code at the eee prompt Note This number must be an ESN number 5 Press the Select key pod 6 At the
23. elephone features for example Remote Call Forward Your system administrator defines your initial SCPW Contact your system administrator for detailed information About the IP Audio Conference Phone 2033 To change your SCPW PP 1 Press the Services key 2 Press the Navigation keys to scroll and highlight Password Admin 3 Press the Select key a 4 Use the dialpad to enter your password o at the prompt o 5 Press the Navigation keys to scroll and highlight New Password 6 Press the Select key gt 7 Use the dialpad to enter the new e password About the IP Audio Conference Phone 2033 8 Press the Select key to accept the new password Note If you are locked out of your IP Audio Conference Phone 2033 or forget your SCPW contact your system administrator Connect the IP Audio Conference Phone 2033 components Connect the IP Audio Conference Phone 2033 components Before you begin CAUTION Damage to equipment Do not plug the IP Audio Conference Phone 2033 into a regular telephone jack Doing so results in severe damage to the IP phone Consult your system administrator to ensure that you plug your set into a 10 100BaseT network interface Note Your IP Audio Conference Phone 2033 supports both AC power and Power over Ethernet PoE options To use Power over Ethernet where power is delivered over CAT5 cable the LAN must support Power over Ethernet and an A
24. er testing you can return to Normal Mode by using the Resume Normal Mode command or by waiting for ten minutes Local Mode If the WAN connection is lost the IP Audio Conference Phone loses communication with the main office Terminal Proxy Server TPS The IP Audio Conference Phone then registers with the MG 1000B and receives telephone services from the branch office When in Local Mode the IP Audio Conference Phone displays LOCAL MODE Test Local Mode Use Test Local Mode to check local mode functionality make and receive telephone calls Test Local Mode is useful when provisioning has changed for an IP Audio Conference Phone at a MG 1000B Controller 1 Press the Services key 2 Press the Navigation keys to scroll and highlight Test Local Mode Additional features 3 Press the Select key the telephone a resets and registers to the branch office Resume Normal Mode Use the Resume Normal Mode command to return to Normal Mode after testing survival functionality Note If the Resume Normal Mode command is not performed after testing the telephone automatically returns to Normal Mode in ten minutes 1 Press the Services key to access the Services menu 2 Using the Navigation keys highlight Resume Normal Mode 3 Press the Select key the telephone registers back to the main office Additional features Troubleshoot MG 1000B When using MG 1000B error messages may display on scr
25. he Special Prefix SPRE code followed by 83 or enter the Call Trace FFC to reconnect automatically Note Contact your system administrator for the Call Trace feature SPRE code While away from your desk While away from your desk This section describes features that are used when you are away from your desk Use Call Forward Use the Call Forward feature to direct incoming calls to ring on another line DN If the telephone is in the process of ringing that call cannot be forwarded To forward your calls or change the forward number Fwd 1 Press the Forward Fwd key a A flashing triangle icon appears next to the label Fwd eee i oag 2 Dial the DN where you want to forward 6066 your calls 000 3 Press the Forward Fwd key Fwd a The triangle icon stops flashing to indicate Call Forward CFwd is active To deactivate Call Forward Fwd Press the Forward Fwd key a The triangle icon is removed to indicate Call Forward CFwd is deactivated While away from your desk To reinstate Call Forward to the same number Press the Forward Fwd key twice a amp Use Internal Call Forward Use Internal Call Forward to allow only calls originating at internal DNs to ring at another DN Calls originating outside your telephone system still ring at your telephone Current incoming calls cannot be forwarded To activate Internal Call Forward 1 Press the Line DN key and enter the Internal Ca
26. he Timed Reminder Recall feature to receive a reminder tone when a transferred call is not answered To activate Timed Reminder Recall 1 Press the Transfer Trans key The original call is put on hold and a dial a tone sounds 000 2 Dial the number to which the call is being 666 860 transferred ooo To see the DN being dialed use the Navigation keys to scroll down to the next line While on an active call 3 Press the Transfer Trans key again to start the recall timer Note f the transfer is complete the recall timer stops If the transferred call is not answered your telephone rings 1 Press the Line DN key to reconnect to aD l the original caller a Press the Transfer Trans key and D Ifthe transfer is picked up while you are on the line press the Goodbye key to complete the transfer 2 Choose one of the following repeat the transfer to a different ai DN Use Call Park Use the Call Park feature to hold temporarily park and retrieve a call from any telephone Using Call Park does not tie up a line and when configured network wide can be used across networks A System Park Extension can be set to automatically park most calls While on an active call To park a call on the System Park DN or your own DN During an active call press the Park key ice a a Note By default the call is parked on your DN unless a System Park is enabled to park call
27. hone jacks See Figure 6 Note A maximum of two extension microphone jacks are supported Configure options on the IP Audio Conference Phone 2033 Configure options on the IP Audio Conference Phone 2033 The IP Audio Conference Phone 2033 Services menu lists the following submenus e The Telephone Option menu enables you or your system administrator to configure telephone preferences The Password Admin menu enables you or your system administrator to change the Station Control Password e The Virtual Office Login and Test Local Mode for Branch Office menus are listed when an IP Audio Conference Phone 2033 Class of Service is set for Virtual Office and Branch Office For more information see page 69 Note The Password Admin Virtual Office Login and Test Local Mode menus may not be available on your IP Audio Conference Phone 2033 Consult your system administrator The Telephone Option menu offers the following options Volume adjustment Contrast adjustment Language Date Time local Dialpad Tone Set Info Ring type Call Timer Note When an option has a sublist an ellipsis appears after the option Configure options on the IP Audio Conference Phone 2033 Use the Telephone Option menu To use the Telephone Option menu 1 Press the Services key 2 Press the Navigation keys to scroll and highlight Telephone Option 3 Press the Select key Se
28. in a domestic environment it may cause radio Regulatory and safety information interference Install and use the equipment according to the instruction manual Table 2 Safety Jurisdiction Standard Description United States UL 60950 Safety for Information Technology Eguipment Canada CSA 60950 Safety for Information Technology Eguipment European EN 60950 Safety for Information Technology Community Eguipment Other Safety Approvals e IEC 60950 Safety for Information Technology Equipment Note 3 All Components of the IP Audio Conference Phone 2033 Release 2 0 shipped to Europe comply with European Union Environmental Directives EU ED Regulatory and safety information DenAn regulatory notice for Japan PRBS Ke LO EK ARRRAS RE LOTERILAFO FIRAROMMRRALO WM CHY RRS BAXLFAAODLOTT e Communication Server 1000M Cabinet Chassis e Communication Server 1000S e Communication Server 1000E e Meridian 1 Option 11C e Meridian 1 Option 11C Mini e Media Gateway 1000 e Multimedia Communication Server 5100 e CallPilot 703t server e Hospitality Messaging Server 400 e Media Processing Server 500 e Media Processing Server 1000 KUHA ERICH aa kaaa KA atua iz ERF TITI KUUITA Ki thn EMES Uh EO PB i E CARS LAKE ERE KRORMAERSIEBDVET ISUBO ETH OEMS ui EL Ai ui WZ TERE WO KEEL NY AD AA TAP awa babaa BEVET Wali aa SA ARREK TI141 0032 HOA ABIX AiO TA 118257 A
29. ing settings Select Local DialPad Tone The Local DialPad Tone option enables a pressed telephone dial key to produce Dual Tone Multi Frequency DTMF sounds a single tone or no sound To choose a local dialpad tone press the Services key and select Local DialPad Tone from the Telephone Option menu To select Local DialPad Tone 1 Press the Navigation keys to scroll and highlight one of the following dialpad tones None to disable all tones Short Click to enable a single tone for all keys DTMF to turn on a separate DTMF tone for each key Configure options on the IP Audio Conference Phone 2033 2 Choose one of the following Select a or a Press the Select key to save the tone selection and return to the Telephone Option menu Press the Cancel key to keep existing settings View Set Information The set information option appears the following set specific information e General Information Set IP Information Ethernet Information e Server Information To view set information press the Services key and select Set Info from the Telephone Option menu To view set information 1 Press the Navigation keys to scroll LY through the list containing set information 2 Press the Cancel key to return to the a Telephone Option menu Configure options on the IP Audio Conference Phone 2033 Select Ring type The Ring type option sets the telephone s ring tone
30. istrator to determine your configuration To set up a conference call 1 While on a call press the Conference Conf key to place the call on hold You pn receive dial tone osa 2 Dial the number of the person you want 060 to add to the conference call You can eee talk privately to the person you are adding at this time 3 Press the Conference Conf key a second time to conference all parties together d Talk with more than one person If the person you attempt to add to the conference is unavailable mw BO Use Group Call Press the Goodbye key 2 Press the Line DN key to return to your original call Use the Group Call feature to automatically call members of a predefined group one at a time until they all answer To call group members 1 Press the Line DN key 2 Enter the Group Call FFC The feature automatically calls all group members The telephone numbers of the group members display as they answer If a person who is in your group is on a conference call or another group call then that person is not connected to your group call After everyone in the group has answered only the person who made the group call can put the call on hold Talk with more than one person To answer a Group Call SO Press the Line DN key Note When you answer a Group Call three 10 second tones notify you that there is a group call on your extension To end a Group Call
31. l interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio television technician for help Note 1b The user should not make changes or modifications not expressly approved by Nortel Any such changes could void the user s authority to operate the equipment Note 2 VCCI Class B ITE COBB PRES ERIS Esme VCCI DIREK FP ABHRRMHRECH ORE Rie CHAT SOLE AME LTWETA COREA IY AEF VEY a VRECI L TEH SNA k VRE FE CFC EBHVEF Auta AIC HES TIE LW RY RV UT FAV Translation This is a Class B product based on the standard of the Voluntary Control Council for Interference from Information Technology Equipment VCCI If this is used near a radio or television receiver
32. lect 4 Press the Navigation keys to scroll and highlight an option for ekample Language GO i BO 6 5 Press the Select key The display provides information required to adjust your selection Select 6 Choose one of the following Select Cancel Select or Press the Select key to save a a changes and return to the Telephone Option menu Press the Cancel key to keep existing settings Configure options on the IP Audio Conference Phone 2033 Adjust volume To adjust the volume press the Services key and select Volume adjustment from the Telephone Option menu Choose one of the following e Ringer e Handset Listen e Buzzer Note 1 The option On Hook Dialing Listen is not applicable to the IP Audio Conference Phone 2033 Note 2 Volume can also be adjusted using the Volume control buttons See Telephone controls on page 16 To adjust Ringer volume 1 Press the Navigation keys to scroll and ZI highlight Ringer 2 Press the Select key a 3 To increase or decrease the Ringer volume choose one of the following 4 amp Press the Down Up soft keys Press the Navigation keys or Configure options on the IP Audio Conference Phone 2033 4 Select a amp To adjust Speaker volume 1 2 3 Choose one of the following Press the Select key to save the volume level and return to the Telephone Opti
33. ll Forward Activate FFC 2 Dial the DN to which your internal calls will be forwarded oy 3 Press the Goodbye key To deactivate Internal Call Forward Press the Line DN key and enter the Internal Call Forward Deactivate FFC Use Remote Call Forward Use the Remote Call Forward feature to forward calls from any telephone other than your own to any telephone While away from your desk To activate Remote Call Forward Press the Line DN key If calling from a telephone outside the system dial your direct system access number and wait for dial tone Dial the Remote Call Forward Activate FFC to activate the feature Dial your Station Control Password A dial tone sounds Choose one of the following Dial your DN To forward calls to the previous call forward number press the key Do not perform steps 6 and 7 Dial the number to which calls are being forwarded If calls are forwarded to an invalid number a fast busy signal sounds Press the key While away from your desk To deactivate Remote Call Forward 1 Press the Line DN key o 2 If calling from a telephone outside the o o system dial the direct system access number and wait for the dial tone ong 3 Dial the Remote Call Forward 060 Deactivate FFC 000 eee i i cee 4 Dial your Station Control Password 6600 ooo ooo i i i sss 5 After hearing the dial tone dial your DN 000 000
34. nitiate a 6066 060 Forced Camp on ooo If either person on the call disconnects at this time you receive an overflow fast busy engaged signal Additional call features 2 Enter the Override FFC again The other two persons on the call receive an override tone and a conference call is established between the three of you If anyone disconnects the other two persons remain connected To disconnect Enhanced Override D Press the Goodbye key Override a busy signal Use the Override feature to override a busy signal and interrupt another call To override a busy engaged signal You dial a telephone number and receive a busy signal Enter the Override FFC The people in the targeted call receive a tone for approximately one second After the Override feature joins you to their call a short tone repeats every 16 seconds Additional call features To end the connection OD Press the Goodbye key Use Privacy Release Use the Privacy Release feature to enable one or more people who share your DN to join a call To use Privacy Release on an established call Press the Privacy Release PrvRls key 7 during a call A person joins the call by pressing the shared number DN key on the person s telephone Multiple Appearance DN feature Use Radio Paging Use the Radio Paging feature to page a person and stay on the line until the person answers The paged person answers the
35. ocal or long distance call to an account before you dial a Charge 2 a ooo 3 866 660 000 4 To charge a call in progress EEN om AA Charge 2 ooo 3 ooo ooo ooo p gt Press the Line DN key Press the Charge key or dial the Call Detail Recording FFC Dial the charge account number When the dial tone sounds dial the number Choose one of the following Press the Transfer Trans key Press the Conference Conf key Press the Charge key or dial the Call Detail Recording FFC Dial the charge account number Press the Line DN key to return to the call Additional call features To charge a call to an account when you transfer a call 1 gt Press the Transfer Trans key The call is placed on hold Dial the Call Detail Recording FFC Dial the charge account number After the dial tone dial the number to which the call is to be transferred Press the Transfer Trans key when you hear a ring tone Note To talk privately with the person at the transfer number wait until the person at the transferred number answers Press the Transfer Trans key when you are ready to transfer the call To charge a call to an account when you add someone to a conference call k a Press the Conference Conf key The call is placed on hold Additional call features 2 Dial the Call Detail Recording FFC 3 Dial the charge accoun
36. on menu Press the Cancel key to keep existing settings Press the Navigation keys to scroll and highlight Handset Listen Press the Select key To increase or decrease the speaker volume choose one of the following Press the Down Up soft keys Press the Navigation keys Configure options on the IP Audio Conference Phone 2033 4 Choose one of the following Select a or a Press the Select key to save the volume level and return to the Telephone Option menu Press the Cancel key to keep the existing settings To adjust the Buzzer volume 1 Press the Navigation keys to scroll and highlight Buzzer 2 Press the Select key 3 To increase or decrease the buzzer volume choose one of the following or a a Press the Down Up soft keys Press the Navigation keys or Configure options on the IP Audio Conference Phone 2033 4 Choose one of the following a or pa Press the Select key to save the volume level and return to the Telephone Option menu Press the Cancel key to keep existing settings Adjust display screen contrast To adjust the LCD display screen contrast press the Services key and select Contrast adjustment from the Telephone Option menu To adjust display screen contrast 1 To increase or decrease the display contrast level choose one of the ap a a following or Press the Down Up soft keys CY Press the
37. onference Phone 2033 components 24 Before you begin 2 0 es 24 SIGOPS AA NANANA AA oh RAR cecal ace 25 Configure options on the IP Audio Conference Phone 2033 27 Use the Telephone Option menu 28 Adjust volume ka eee 29 Adjust display screen contrast 32 Select a language cece eee eee 33 Select Date Time format cee eee eee 33 Select Local DialPad Tone 34 View Set Information 35 Select Ring type 36 Select Call Timer 37 Make a call 2 2 23 eee eee ee AG ANA RAD aa 38 CI CA AA 38 Use Pred ala dees oS cs dare ee Mele eee KUWA 38 Activate Ring Again 39 Redial last number called 40 Use Speed Call icc cia date ba ean dG edd hak ewe as wa es 41 Make a System Speed Call 42 Answeracall 43 While on an active call 44 Place acallon hold IA 44 TransteraCall ad ened aa GN Gees Malena PT 44 Use Timed Reminder Recall 45 Use Call Park 2 aa kaaa 46 Record a Calling Party Number 48 Trace a malicious call 0 0000 eee 48 While away from your desk
38. p 80 Flexible Feature Codes 82 Terms you should know 83 Regulatory and safety information Regulatory and safety information Table 1 EMC Jurisdiction Standard Description United States FCC CFR 47 Class B Emissions FCC Rules for Part 15 Radio Frequency Devices see Notes 1a and 1b on page 10 Canada ICES 003 Class B Emissions Interference Causing Equipment Standard Digital Apparatus Australia AS NZS 3548 Class B Emissions Information New Zealand CISPR 22 Technology Equipment Radio Disturbance Japan VCCI Class B Emissions Information Technology Equipment see Note 2 on page 10 European EN 55022 Class B Emissions Information Community CISPR 22 Technology Equipment Radio Disturbance EN 55024 Information Technology Equipment Immunity Characteristics Limits and methods of measurement EN 61000 3 2 Limits for harmonic current emissions equipment input current lt 16 A per phase EN 61000 3 3 Limitation of voltage fluctuations and flicker in low voltage supply systems for equipment with rated current lt 16 A Regulatory and safety information Note 1a This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmfu
39. prompt enter the home Station 2 Control Password SCPW Note 1 lf the User ID is not found locally the message Locating Remote Server appears Note 2 After three failed login attempts wait one hour before attempting to log in again A successful login transfers all the features time date and tones to your remote telephone from your office telephone Virtual Office on your remote telephone Figure 7 on page 71 through Figure 10 on page 72 show IP Phones logged on to an IP Audio Conference Phone 2033 using Virtual Office Additional features Figure 7 Logged on to an IP Audio Conference Phone 2033 using an IP Audio Conference Phone 2033 Figure 8 Logged on to an IP Audio Conference Phone 2033 using an IP Phone 2001 NORTEL OTR orks CS 1600 Mar 17 2 36 P Users 45645 Figure 9 Logged on to an IP Audio Conference Phone 2033 using an IP Phone 2002 RTEL NETWORKS 45645 User 45645 Trans Conf Fud More Additional features Figure 10 Logged on to an IP Audio Conference Phone 2033 using an IP Phone 2004 NORTEL NETWORKS On the IP Phone 2002 and IP Phone 2004 the feature keys remain empty except for the appearance of your DN because your IP Audio Conference Phone 2033 does not support feature keys A User information line that lists the number of your office telephone appears on all displays Additional features Virtual Office on your office telephone When
40. s automatically on the system To park a call on a DN other than the System Park DN or your own DN 1 Press the Park key ooo i ooe 2 Dialthe DN where you want to park the 866 call ooo Park 3 Press the Park key To retrieve a parked call SU 1 Press the Line DN key 2 Press the Park key pn While on an active call 3 Dial the DN where you parked the call Note f a parked call is not retrieved within a specified time period it rings back to your telephone or the attendant Record a Calling Party Number Use the Calling Party Number feature to record a caller s number or to charge a call to an account number during an established call To record a caller s number for accounting purposes 1 Press the Call Party CParty key The 3a caller is placed on hold osa 2 Dial a charge account number or the 6600 caller s number 000 Note For information on using the Charge key see Charge a call or charge a forced call on page 60 3 Press the Call Party CParty key to e return to the call Trace a malicious call Use the Malicious Call Trace feature to trace nuisance calls within your system Note Malicious Call Trace is not a default feature Contact your system administrator to configure this feature on your telephone While on an active call To activate Call Trace trans 1 Press the Transfer Trans key or the E or 5 Conference Conf key 2 Dial t
41. s one character to the right If the label is six characters long the last or rightmost character is truncated If a soft key is enabled the icon state changes to On It remains in the on state until the soft key is pressed again This cancels the enabled soft key and turns the icon off returning the soft key label to its original state Telephone status indicators The IP Audio Conference Phone 2033 uses three bi color LED lights located around the speaker to indicate the telephone status About the IP Audio Conference Phone 2033 Table 3 lists the telephone state corresponding to the status indicator Table 3 Status indicators LEDs Status Solid green Active call Flashing red Incoming call Blinking red Mute The idle telephone display also indicates if there is a message waiting or missed call Each extension microphone also has an LED indicator indicating the mute status of the telephone Call features and Flexible Feature Codes System administration is required for call features and Flexible Feature Codes FFCs Contact your system administrator to configure these features and codes on your telephone Call features and FFCs must be assigned to your telephone and supported by system software Security features Your Station Control Password SCPW enables the following security features e Electronic Lock to prevent others from making calls from your telephone Password protected t
42. ses 3 Dial the Speed Call code to 666 automatically dial the number ooo Answer a call Answer a call Each incoming call causes the telephone to ring and the Message Indicator lamps to flash To answer a call lt p Press the Line DN key While on an active call While on an active call This section describes features available during an active call Place a call on hold Use the Hold feature when you are talking on one line and another call arrives on a second line Retain the original call by putting it on hold and then answer the second call To place a call on hold c3 Press the Hold key To retrieve a call on hold SHO Press the Line DN key Transfer a call Use the Transfer feature to redirect a call to the appropriate person To use the Transfer feature to direct a call to a third party 1 Press the Transfer Trans key The original call is put on hold and a dial a tone sounds While on an active call ooo 2 Dial the DN to which the call is 666 060 transferred 000 To see the DN being dialed use the Navigation keys to scroll down to the next line 3 When that number rings or a person answers press the Transfer Trans Pa key to connect the calling party To return to the original call if the transfer is incomplete md If the person called is not available press the Line DN key to reconnect to the original call Use Timed Reminder Recall Use t
43. t number eee 4 Dialthe number of the person you want 060 to add to the conference ooo 5 Press the Conference Conf key a Use Forced Camp on Use the Forced Camp on feature to automatically ring another telephone internal or external immediately after that telephone disconnects from its current call To use Forced Camp on ooo You receive a busy signal after dialing a 666 8606 telephone number 000 eee 1 Enter the Override FFC to initiate a 666 860 Forced Camp on ooo The person you called receives a tone You receive a ring ringback signal or a busy engaged signal depending on the options chosen You are now camped on to the number you dialed Additional call features OD 2 Press the Goodbye key When the person you called finishes the call your telephone automatically dials the number Both telephones ring To answer a call camped on to your extension nd When the telephone rings press the Line ce DN key Note You can program your telephone for either Camp on or Call Waiting but not both Use Enhanced Override Use the Enhanced Override feature to override an active call after you attempt a Forced Camp on Use Enhanced Override to make a simple call or a consultation call such as placing a call on hold and calling another party To use Enhanced Override 080 You receive a busy signal after dialing a 666 860 telephone number ooo oec 1 Enter the Override FFC to i
44. te an active call Use Predial Use the Predial feature to enter preview and edit numbers before dialing To use Predial 4 1 Without selecting the Line DN key 2 enter the number to be dialed 2 Press the Line DN key to dial the number Make a call To edit a Predialed number Without selecting the Line DN key enter the number to be dialed Choose one of the following To erase all numbers press the Clear key Re enter numbers to be dialed To change numbers one at a time press the Delete key to backspace Re enter a new number Press the Line DN key to dial the number Activate Ring Again Use the Ring Again feature if you receive a busy tone or if there is no answer Your IP Phone rings when the person you called becomes available Ring Again automatically redials the number To activate Ring Again 1 Dial a number and receive a busy tone or no answer Make a call 2 Choose one of the following Press the Ring Again RngAgn key Or Enter the Ring Again Activate FFC To call a Ring Again party when you receive notification 1 After receiving the notification tone press the Line DN key 2 Press the Ring Again RngAgpn key to automatically dial the number To deactivate Ring Again before notification Choose one of the following a Before hearing the notification tone press the Ring Again RngAgn key a second time o
45. tered digits date and time information and set information e The lower display area provides soft key label information Refer to Soft keys on page 20 for further information Figure 3 shows the LCD screen display Figure 3 IP Audio Conference Phone 2033 LCD screen display Local Directory Number Date Time Display Call Party information Feature Status information y Soft key labels DELETE CANCEL Soft keys self labeled L Cleaning the display screen Gently wipe the screen with a soft dry cloth CAUTION Do not use any liguids or powders on the phone Using anything other than a soft dry cloth can contaminate telephone components and cause premature failure About the IP Audio Conference Phone 2033 Soft keys The IP Audio Conference Phone 2033 has three soft keys A maximum of ten functions can be assigned to these soft keys Your system administrator assigns functions to the soft keys in layers Use the Shift gt gt key to navigate the layers of soft keys If there are only three functions assigned to the soft keys the Shift 55 key does not appear and all three functions are displayed Figure 4 shows the soft keys on the display area Figure 4 Soft keys DELETE The soft key label has a maximum of six characters Each soft key includes the soft key label and an icon When a soft key is in use a flashing icon appears at the beginning of the soft key label and the label shift
46. y is inactive on ACD IP Phone Set Make Set Busy active on ACD IP Phone entered Invalid ID 1 Incorrect User ID Enter correct User ID entered User ID is not in Notify system Gatekeeper administrator database Invalid ID 2 Incorrect User ID Enter correct User ID Additional features Table 4 Troubleshoot Virtual Office Part 2 of 3 Displayed Message Probable Cause Action Invalid ID 3 Incorrect User ID entered Enter correct User ID User ID in Gatekeeper database points to originating Call Server Notify system administrator Locked from Login Three failed attempts to enter the correct Station Control Password Wait one hour for the lock to clear automatically or notify system administrator to clear lock Logged out Home TN in use by Virtual Office Log in to another TN using Virtual Office Permission Denied 1 Remote telephone has no Station Control Password Notify system administrator Permission Denied 3 Incorrect User ID entered Enter correct User ID Remote telephone has no Station Control Password Notify system administrator Permission Denied 4 Incorrect User ID entered Enter correct User ID Attempt to log in toa remote IP Phone 2002 or IP Phone 2004 some restrictions apply Go to an IP Audio Conference Phone 2033 IP Phone 2002 or IP
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