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Avaya MultiVantage Solutions Release 1.2 User's Manual

1. cydfwsp LJK 052101 Figure Notes 1 Processor port network PPN 3 Expansion port network EPN 2 ATM switch 4 ATM WAN spare processor 5 ATM network fault Figure 3 10 WAN Spare Processor WSP configuration WSPs continually monitor the administered connection s to the main PPN to determine if the PPN is actively communicating with EPNs An ATM network failure breaks the connection between the EPNs and the PPN and signals the WAN spare processor to take over call processing control 555 233 124 Issue 5 October 2002 3 37 Installing a DEFINITY Server ATM PNC Links ATM network failures can also include faults problems in the ATM switch in the main PPN within a link in the ATM network s fiber optic cables and connections When WSPs are initially administered their stat
2. 2 crda402a KLC 020300 2ZZZ222g22g222g222222222Z2222 2222222222222222222222222 Figure Notes 1 Amphenol connector to 3 Timing alarm lead connection DEFINITY Server a oi 4 Timing output ports RJ45 to ATM switch 2 Network timing connection i A 5 Jumpers and capacitors inside case See Figure 3 5 on page 3 10 for settings 1 Ports J1 and J2 provide identical DS1 timing source signals to the ATM switches The ATM switch can use two separate DS1 timing signals one at a time from two separate spans Figure 3 3 402A synchronization splitter 3 8 Issue 5 October 2002 555 233 124 Installing and Testing Network Synchronization crda403a LJK 101501 2Z2222222227222222222222Z22 2222222222222222222222222 Figure Notes 1 Amphenol connector to DEFINITY 4 Network receive connection BNC Server connector 2 Synchronization source timing 5 Network transmit connection BNC output ports to ATM switch connector 3 Synchronization source timing 6 Jumpers and capacitors inside case output ports to ATM switch See Figure 3 5 on page 3 10 for settings 1 These are identical DS1 timing source signals to the ATM switches The ATM switch can use two separate DS1 timing signals one at a time from two separate spans Figure 3 4 403A synchronization splitter 555 233 124 Issue 5 October 2002 3 9 Instal
3. ol play WoT 3eoTTdng ONda FO uorqez do eTqeug ay ebhueyD uolsolidnp si l uueied ui s s eBueyo uolleoiidnp ONd lqeu3 LE s yoed yno X90ECNL XSOECNL jo Sa ssauppe OYN ISA 94 pioo t Bulpsadoid 10 q UOHeJSIUILUPe siy YoYo lqnoq Apjoexa yoyew snui sjeuiqed Nd ul syoed n3119 WLY 94 104 ssesppe OYIN 94 pue sod LY JO ssouppe paJajsiulupe oy LON lt pe lsul DD 10 COI 8ul 19 Sjujupe jqeqod IA NOA 9 3 sn jou s op sls Ul Jl LON lt SJQOYSYJOM 0 1 J 1 YOUMS WLY W04 TAS pue dSd OH P9 T T YOUMS WLY W01 ssaippe OY ISH uolgoo SSOON uoraeoorT UOIFEWOJU Od YOUMS NLY SueN splay Bulmojjo ay 19 Sjuju py Aou lsisuoo JO Jaquunu Nd 24 u u Oud Wye ppe ONd WLY 1 1sluluuDV OE syju wwo 31JID ds l1rS uoneunojur 1IO0 AI p nunuo2 ONd IALLV SeJueA HIN eARAY 01 OT ISLAM SSD A 1949S ALINIAAA Surpe Sdn uondu s q puewwop uolIpy dais K CP PLFEL Issue 5 October 2002 4 9 555 233 124 avd 1x u uo panurjuod ONd 8 24 0 Bulssadoid je0 s uS1lwS ebueyouejul oud esol Ajuo Ayiqerjes eoupo Bueuoi lu ONd WIO d 9E uolesS U Wpe Jadoid JU A ULD Ndd 24 Buisn g ye9 1S9 juo 4991109 sI Bulssouppe pue UOHEISIUIWIPC Ndd 94 yey nsu jou s op zg days dn uuo2 syu y BulAeY ALON lt peo yoga 10 syyed ye Aem omy AJU A yom
4. A CAUTION Ifthe Memory Resident andDisk Resident fields show that the WSP software is different than what s on the removable media then you must restore the disk Restore Disk gt NOTE 1 Until this command finishes the system provides no user feedback on the screen Do not press Enter while the command executes Doing so causes the screen to clear as the command finishes erasing any success or failure messages the system may provide Type restore disk full and press Enter to copy the translations announcements and software load from removable media to the system disk which takes about 10 minutes 2 Place a new formatted removable media disk in the optical drive 3 Type save translations and press Enter to copy the translations which takes about 2 minutes When prompted be sure to preserve the license file to this disk 4 Keep this disk with the unique License File information with this WSP only Disconnect the Fiber 1 Physically unplug the fiber cable from the TN2305 TN2306 circuit pack from both the TN2305 packs if there are two to prevent the WSP from attempting to establish EAL connections Reset WSP 1 Ensure that the removable media with the unique License File information for this WSP is in the optical drive 2 Type reset system 3 and press Enter to reboot the system with the new 555 233 124 translations and License File which takes about 2 minutes gt NOTE When prompte
5. Change WSP Role 1 Type change system parameters maintenance and press Enter 2 On screen 5 type spare in the WAN Processor Role field which displays additional fields 3 Inthe WSP number field type the number of the WSP 1 to 15 This is not the priority number 4 Inthe WSP Activation Timer mins field type the number of minutes after which you want the WSP to take over 5 to 99 5 Inthe A PNC Board Location field type the location of the ATM El board carrier slot If the main is ATM Network Duplication or Critical reliability you also must enter the B PNC Board Location 6 Press Enter to effect changes Reconnect the Fiber and Replace Removable Media caution When working with any cabinet hardware wear a grounded wrist strap to ground yourself against electrostatic discharge ESD 1 Physically plug in the fiber optic cable to the TN2305 TN2306 circuit pack to both TN2305 packs if there are two 2 Replace the spare removable media containing the main PPN translations with the original WSP removable media label facing left into the optical drive Save Translations 1 Type save translations and press Enter to save translations to the system disk 2 Type save translation removable media and press Enter to save the current translations to the original removable media Deliver Translations If sending the main PPN translations in series send the removable media to the next WSP location usi
6. MMMM MMM BKK MEK OK h MM 5 lt lt KK NOTE You must logoff amp login effect the permission changes Screen 4 6 Optional features page 2 4 14 Issue 5 October 2002 555 233 124 Administering ATM PNC and ATM CES After the hardware is upgraded for Avaya MultiVantage software on a DEFINITY ATM PNC or ATM CES you must administer the ATM switch and the Avaya DEFINITY Server to finish the process Administration procedures are m Accessing Switches for Administration m Acquiring ATM Addresses m Administering ATM Switch a Administering DEFINITY Server Accessing Switches for Administration To access the DEFINITY Server and ATM switches for administration you must have one of the following setups Management terminal Laptop PC with Avaya Site Administration ASA The management terminal has been the traditional method for accessing DEFINITY Servers however it is no longer being offered or supported Field technicians can use laptops or Windows based PCs to administer the switch ASA formerly DSA is a software only system management tool that runs ona personal computer using Microsoft Windows 95 98 or Windows NT 4 0 It is designed for a single user to administer and monitor DEFINITY Servers and associated voice mail systems The software is available on laptops Although these methods of access present different interfaces the command syntax is the same The screens shown in this section are
7. Table 3 13 Splitter installation to DS1 V Step Action Command Description 1 Disable disable Prevent the system from switching synchronization synchronization synchronization sources switch switch 2 Busyout DS1 busyout board Busyout the designated DS1 circuit pack circuit pack UUCSS 3 Remove cable Remove the H600 307 cable from the amphenol from DS1 connector located on rear of the DS1 circuit circuit pack pack 4 Attach the Plug the splitter into the same connector just splitter vacated by the H600 307 cable 5 Reconnect the Plug the H600 307 cable into the connector on cable the splitter 6 Secure the Secure the splitter to the carrier using the large splitter mounting strap removed from a fiber transceiver 7 Check Check that all Amphenol connections are connections secure 8 Release DS1 release board Restore the designated DS1 circuit pack to circuit pack UUCSS service 9 Test the splitter Use the procedure in Splitter port tests 401A 402A only on page 3 19 m Before testing the splitter insert a modular RJ45 plug into jack J1 and jack J2 gt NOTE Do not connect port J1 to port J2 Leave the other end of both cords free because the modular RJ45 plug acts as a opening plug and removes the 100 Q termination from J1 and J2 ports m After testing is complete remove the opening plugs from J1 and J2 555 233 124 Continued on next page Issue 5 October 2002 3 25 Installing a DEFINIT
8. VC Virtual circuit VCI Virtual channel identifier a unique numeric tag 16 bit field in cell header that identifies every virtual channel across an ATM network VDN Vector directory number Virtual Path Identifier VPI The 8 bit field in the cell header that indicates the virtual path over which a cell is routed Ww WAN Wide area network WAN spare processor A processor port network PPN that acts as a backup to the main PPN in case the ATM connections to and from the main PPN are severed WSP WAN spare processor GL 6 Issue 5 October 2002 555 233 124 Index Numerics 258A adapter 1 6 1 6 355A adapter 1 400A T1 3 6 401AT1 3 7 402A E1 3 8 403A E1 3 9 r A access concentrators Avaya PacketStar AC 60 MultiService Media Gateway x Avaya PSAX 1250 MultiService Media Gateway x administer C LAN 3 50 WSP 3 48 administration access terminals Avaya Site Administration ASA 5 1 accessing switches 5 1 acquiring ATM addresses 5 2 ATM switch 5 4 ATM CES 5 7 ATM CES procedure 5 12 ATM CES rules 5 8 ATM CES trunk capacities 5 9 ATM PNC 5 5 DEFINITY ECS 5 4 gain loss adjustments 5 31 locations 5 23 port to channel mapping 5 22 SVC cache 5 30 trunk capacities by model 5 10 trunk groups 5 10 administration screens 4 12 alarms and errors 6 15 ASP Manager software 3 48 3 54 Asynchronous Transfer Mode ATM attaching firmware monitor cable 1 5 cell underruns ov
9. and DEFINITY Server SI mg Administrator s Guide for Avaya MultiVantage Software Your personal Single Sign On SSO for RFA website authentication login SAP order number with RTUs License File serial number s Transaction Record number System Identification SID number 11 Switch telephone number or IP address 12 Access to the RFA Information page for these items if not already installed on your PC m License Installation Tool LIT application a LIT documentation Adobe Acrobat Reader application installed on your PC to read FET and LIT documentation 14 Internet Explorer 5 0 or higher installed on your laptop PC 15 Intranet access to your designated RFA portal see Go to the RFA website 555 233 124 Issue 5 October 2002 3 43 Installing a DEFINITY Server ATM PNC Go to the RFA website The Remote Feature Activation RFA website automates some of the upgrade procedures including generating a License File 1 At your laptop PC browser go to the appropriate website m Associates http associate2 avaya com or the services portal http usservices avaya com m Business Partners go to the appropriate regional Business Partner portal United States http www avaya com businesspariner Canada https www avaya ca BusinessPartner Brazil http www avaya com br Home asp CALA https cala businesspartner avaya com mnc index
10. gt NOTE ATM CES works only with TN2305X TN2306X ATM interface circuit packs Equipment Installation To prepare for a new Avaya MultiVantage on DEFINITY ATM CES installation you need to install the DEFINITY Server first For instructions on installing a DEFINITY Server or an Avaya S8100 Media Server refer to the following installation books or online information a DEFINITY Made Easy online at the URL http made easy avaya com a nstallation Upgrades and Additions for Avaya CMC 1 Media Gateway m nstallation and Upgrades for the Avaya S8100 Media Server with the Avaya G600 and CMC1 Media Gateways Review the reliability configurations for Avaya DEFINITY Server ATM refer to Figure 1 3 on page 1 10 through Figure 1 5 on page 1 12 The slot restrictions for a CES configuration are similar to ISDN PRI circuit packs In PPNs and EPNs ATM interface circuit packs can occupy any available slot ina port carrier 555 233 124 Issue 5 October 2002 2 1 Installing a DEFINITY Server ATM CES Follow the steps in Table 2 1 to ensure that m the applicable equipment is installed correctly m the customer s configuration is properly recorded use worksheet in Appendix A Baselining the Customer s Configuration Table 2 1 General installation process V Step Action Description 1 Install DEFINITY Refer to the appropriate installation book for your platform Server See DEFINITY Server configurations on
11. After about 20 s all the alarm LEDs on the DS1 go out and the status 3 LED is steady green If this is the case continue If not follow the DS1 span test procedures in the Maintenance for Avaya MultiVantage and DEFINITY Server R 13 Test the circuit pack test board UUCSS Verify that the DS1 circuit pack passes Tests 138 through 146 and 1227 If these tests pass and this is a new installation continue If any one of Test 138 through 146 fails follow the repair procedures in Maintenance for Avaya MultiVantage and DEFINITY Server R After clearing all errors retest the circuit pack 14 Run error report list measurements ds1 summary UUCSS Wait 15 minutes Check the error report and verify that the DS1 circuit pack is free of any To interpret the periodic list measurements report refer to 3 30 Issue 5 October 2002 555 233 124 Installing and Testing Network Synchronization aad ds1 b10 Slip Detection NS Location Bit Rate Signaling Mode Connect Interface Companding Idle Code DS1 CIRCUIT PACK 01B10 1 544 isdn pri line side Name Line Coding Country Protocol Protocol Version mulaw CRC i i et i ea DCP Analog Bearer Capability Near end CSU Type Alarm When PRI Endpoint Detached y Page 1 of oo XXXXXXXXXXXXXXX b8zs w 3 1kHz integrated Screen 3 1 DS1 circuit pack T1 ee ds1 b10 Slip Detection El
12. Issue 5 October 2002 6 31 Troubleshooting Table 6 11 Troubleshooting 400A synchronization through an ICSU Continued V Step Action Description 9 Test the circuit pack Test the circuit pack test board UUCSS and verify that the DS1 circuit pack passes Tests 138 through 145 If any one of Test 138 through 145 fails follow the repair procedures listed in DEFINITY ECS Maintenance for R1 Or 10 Replace splitter If the tests pass replace the splitter onto the back of the DS1 circuit pack 11 Reseat the circuit Reseat the DS1 circuit pack and check the Amphenol pack connectors making sure they are seated properly 12 Test the circuit pack Test the circuit pack test board UUCSS and verify that the DS1 circuit pack passes Tests 138 through 145 If any one of Test 138 through 145 fails follow the repair procedures listed in DEFINITY ECS Maintenance for R10r or replace the splitter 13 Escalate if necessary If the ICSU tests OK go to step 14 If step 12 still fails escalate to Tier 3 or replace the splitter 14 Release the circuit Release the DS1 circuit pack release board UUCSS pack 15 Verify active Verify that the designated DS1 circuit pack is now the synchronization source active sync source status synchronization Connected through a DSU CSU To troubleshoot synchronization problems in systems where the synchronization signal connects through a Data Service Unit DSU or Channel Serv
13. bottom or the receive top fibers If the fiber shows a loss of signal refer to the Fiber Fault Isolation Procedure in Maintenance for Avaya MultiVantage amp DEFINITY Server R 2 Is the ATM switch port s LED indicating a loss of signal on the fiber Note that the ATM switch may detect continuity problems only with the receive fiber the state of the transmit fiber might not be detected 3 Refer to your ATM switch s quick reference guide for troubleshooting commands Possible causes Check the following list for possible causes The fiber is disconnected from the ATM switch and or the TN2305X TN206X circuit pack m The transmit and receive fibers are swapped at the ATM switch or the TN2305X TN206X circuit pack but not both m There is a break in the fiber g The TN2305X TN206X is not transmitting a carrier not inserted not powered or not administered See the ATM EI or ATM TRK maintenance objects in Maintenance for Avaya MultiVantage amp DEFINITY Server R 6 48 Issue 5 October 2002 555 233 124 Troubleshooting ATM PNC Hardware safety interlocks on optical transceivers may cut transmitter power if no carrier is received so lack of a receive carrier could indicate a transmitter problem at the same end The ATM switch does not recognize that a port circuit pack is in the slot You may need to re administer the ATM switch port boards Refer to your ATM switch s quick reference guide for further i
14. m If traffic is less than this rate cell underruns are possible If traffic is higher than this rate cell overruns are possible If the network and traffic parameters are well engineered designed you should not experience cell underruns or overruns In case of either use Table 6 5 to help troubleshoot the cause s Table 6 5 Troubleshooting ATM cell underruns overruns Condition Likely cause Description Action Underrun Network switch In periods of high jitter Determine the cause of the jitter the network delays cell network switch jitter You delivery could have to contact your ATM service provider Overrun Network switch When the jitter stops Determine the cause of the jitter resolved delayed cells are network switch jitter or the delivered quickly source of the extra network traffic Report lost cells The system monitors each bearer channel SVCs in ATM PNC PVCs in ATM CES for lost cells which are totalled in 15 minute intervals and reported as ATM NTWK warning alarms Report internal performance problems The circuit pack reports internal performance problems including m queue overruns m exhausted buffers or other resources Using an Error Type and Aux Data value to indicate the resource that experienced a performance problem these ATM EI ATM PNC applications and ATM TRK ATM CES applications errors are reported in the Hardware Error Log but do not alarm This helps service personnel or administrators u
15. 1rS uoneuogur uondu 5s q pueururoo uoy dais N 1O A p nunuoO2 ONd IALLV Se1ueA YMN PARAY 0 OT Se SSO A IAS ALINIAIC SurperSdn z P lqeL Issue 5 October 2002 4 7 555 233 124 Upgrading to ATM PNC avd 1x u uo panuijuoD ylomjau Od Mau YORE 0 UO Teu SIUILpe yoed 1Ino119 X9OESNL XGOESNL OU PPY syoed no119 eBueyo syoed UNIO IN LV 4 1s ultupV 6Z S140119 ou p81281 p pue uolle1si 6 i N7 Pe e dwWw0o m YOUMS WLY OU YM Burue I3NOS m sey yoed yNdJID 94 yey Seyeo pUl SIUL yep aq pinoys yoed no119 y uo sqg7 IIe 5e d ul luullj S uollnq SSeippe DYN 8u pue payoouUOD Ajsadoid si Burjgqed S 1do 1 qi 9y JI 1ooq 0 yoed n3119 WLY YOed Joj s lnuluui z Ajeyewixosdde 1IPAA s iiddns samod y uo snd y Buioeld 1 Aq s janeo y dn JaModg sjane dn saMod 82 S USUTWIOD d1J1IDads a I1g uoneunuojur 1IO AI p nunuo2 ONd IALLV SejueA HIN eARAY 01 OT ISLAM SSD A 1949S ALINIAAC Surpe Sdn uondu 5s q pueururo5 uolIpy das CP PLTEL 555 233 124 Issue 5 October 2002 4 8 Upgrading DEFINITY Server R with CSS to ATM PNC a8vd 1x u uo p nu1t uoO Zl p ed uo Z y u 15S suueje Aue A os tJ SONd uloq Jo jeuonoun pjay YTH FO 23245 S oud snle s yeay Y09490 E s l nului Je9Aes aye UBD silu 1 dn ase syul 2y 2y esnsuy yul Wa shs 1SIlI Syull Y09949 SE
16. 3 30 ST to SC adapter 2 2 3 2 Caution meaning of xiii CE marks 4 Cell Loss Priority CLP 6 6 Issue 5 October 2002 IN 1 Index center stage switch ix C LAN administering 3 50 C LAN circuit pack administering 3 49 installing 3 49 Connected 3 21 connections needing synchronization splitters 3 4 without synchronization splitters 3 4 conserving ATM bandwidth 6 59 conventions used in this book Caution xiii Danger xiii Warning xiii Copying Translations 3 54 copying translations manually 3 55 using ASP Manager 3 48 3 54 CSS ix D Danger meaning of xiii daylight savings time rules 5 24 DS1 synchronization splitter 3 way 3 4 DTA for copying translations 3 48 3 54 E electromagnetic compatibility standards 3 H hardware 120A 2 ICSU 3 23 120A ICSU 3 25 316X CSU 3 24 3 26 3 27 3 28 6 33 6 34 400A T1 synchronization splitter 3 14 401A T1 synchronization splitter 3 14 402A E1 splitter 3 13 402A E1 synchronization splitter 3 13 3 14 403A E1 synchronization splitter 3 14 access concentrators x ATM switches x TN2305 1 4 1 7 2 1 TN2306 1 4 2 1 TN771 1 4 helplines 6 3 IN 2 Issue 5 October 2002 installation ATM CES 2 1 ATM PNC 3 1 Integrated Local Management Interface ILMI 1 2 L LEDs 316X CSU 6 34 DS1 circuit pack 3 25 6 31 6 35 License File 3 43 3 44 3 58 serial number 3 43 License Installation Tool LIT 3 43 3 58 loc
17. ATM attaching firmware monitor cable 1 5 automatic reset 6 11 TN2306B ATM attaching firmware monitor cable 1 5 automatic reset 6 11 TN799 C LAN in WAN spare processor application 3 41 555 233 124 Transaction Record number 3 43 Translations 3 38 Translations WSP and PPN 3 38 troubleshooting 6 1 400A T1 synchronization 6 31 401A T1 synchronization 6 35 402A E1 synchronization 6 35 403A E1 synchronization 6 35 ATM PNC 6 18 6 30 DEFINITY ECS commands 6 30 6 56 inspecting LEDs 6 18 6 31 interoperability 6 18 6 36 TN2305 6 22 6 45 TN2306 6 22 6 45 unusual ATM problems 6 28 6 53 V voice terminals see phones w WAN spare processor installing 3 36 WAN spare processor WSP ATM network duplication 3 39 boot up time 3 38 configuration 3 37 3 40 Expansion Archangel Link EAL 3 38 network monitoring 3 41 priority administration 3 39 spare lead 1 7 Warning meaning of xiii WSP administering 3 48 installing 3 36 Issue 5 October 2002 IN 3 Index IN 4 Issue 5 October 2002 555 233 124
18. ATM circuit packs installed and translated Query DEFINITY Server 2 ATM addresses are correct Query DEFINITY Server 3 EALs are up Query DEFINITY Server list system link 5 34 Issue 5 October 2002 555 233 124 Final Checklist and Test Table 5 14 ATM PNC installation test procedure Ni What to check How to check How to fix 1 Check SONET SDH layer for status and alarms 2 Check the LEDs on the ATM circuit packs 3 Ensure that Expansion Archangel Links EAL are established to the EPNs 4 Place test call to any EPN remoted through the ATM network 5 Verify synchronization Query alarms and hardware logs Refer to the maintenance book for descriptions of the LEDs their flash rates and the conditions indicated On the DEFINITY Server access terminal type list system link and press Enter Dial an administered number on a remoted EPN Query ATM switch to make sure it is in locked state m fthe EAL is not up check the ATM address for that TN2305X TN2306X port network list atm pne then display atm pnc n m Ifthe ATM address is incorrect enter the correct ATM address change atm pnc n and retest 555 233 124 Issue 5 October 2002 5 35 Administering ATM PNC and ATM CES Table 5 15 ATM CES installation test procedure Ni What to check How to check How to fix 1 Check SONET SDH layer for status and alarms 2 Check the LEDs
19. D channel The D channel from one emulated circuit cannot signal for the bearer channels of another emulated circuit no NFAS for virtual circuits A minimum of 7 ports must be administered for each emulated circuit signaling group Because this includes the D channel at least 6 B channels and the D channel must be administered in a signaling group 5 8 Issue 5 October 2002 Continued on next page 555 233 124 Administering DEFINITY Server Table 5 5 ATM CES administration rules Continued Rule How to administer or confirm The D channel must be in a port between Type display signaling group 009 and 032 Siggtpnbr and press Enter go to screen 2 to verify The D channel is automatically populated in channel 24 T1 or in channel 16 E1 The TN2305X TN2306X circuit packs A circuit pack has 256 ports but ports 1 provide up to 248 ports for trunking through 8 are reserved for future use Of the 248 available ports 8 are for D channels and 240 are for B channels See Table 5 6 and Table 5 7 on page 5 10 for details about port and trunk group capacities for the TN2305X TN2306X circuit pack and the DEFINITY Server A trunk group may contain either ISDN trunks or ATM trunks but not both Table 5 6 TN2305X TN2306X CES trunk capacities Bearer ports persignaling Signaling groups per Total por group B channel TN2305X TN2306X D channel used T1 23 8 192 E1 30 8 248 1 The ci
20. Directive 1999 5 EC including the Electromagnetic Compatibility Directive 89 336 EEC and Low Voltage Directive 73 23 EEC This equipment has been certified to meet CTR3 Basic Rate Interface BRI and CTR4 Primary Rate Interface PRI and subsets thereof in CTR12 and CTR13 as applicable Copies of these Declarations of Conformity DoCs can be obtained by contacting your local sales representative and are available on the following Web site http support avaya com elmodocs2 DoC IDoC index jhtml Japan This is a Class A product based on the standard of the Voluntary Con trol Council for Interference by Information Technology Equipment VCCI If this equipment is used in a domestic environment radio disturbance may occur in which case the user may be required to take corrective actions COREL HRARES BREA ERMA VCCI pW CESS Z 2 Z A Wirte CH DORE CREME CHATS t BK GEesSROFIEBHVIETF COWBFIIHEMARBOAARERT BLIBRENSLEBHVETF To order copies of this and other documents Call Avaya Publications Center Voice 1 800 457 1235 or 1 207 866 6701 FAX 1 800 457 1764 or 1 207 626 7269 Write Globalware Solutions 200 Ward Hill Avenue Haverhill MA 01835 USA Attention Avaya Account Management E mail totalware gwsmail com Contents t About This Book ix m Overview x m Organization xi Conventions used in this book xii How to get this book xiv How to get technical assistance xiv m Security XV a
21. Field Value Board Type ATM PNC EI Vintage The TN2305X TN206X vintage is split between the hardware and firmware vintages the hardware vintage matches the label on the latch and the firmware number indicates the firmware vintage If Vintage is no board then either the circuit pack is in the incorrect slot or the circuit pack was not completely inserted Reinsert circuit pack into correct slot 4 If the TN2305X TN206X is inserted and shows a vintage number type test board UUCSS and press Enter Screen 6 17 displays on board 1b02 N TEST RESULTS Port Maintenance Name Alt Name Test No Result Error Code 01B02 ATM EI 316 PASS 01B02 ATM EI 598 PASS 01B02 ATM EI 1293 PASS 888 01B02 ATM EI 241 PASS 01B02 ATM EI 304 PASS a 01B02 ATM EI 1259 PASS E Screen 6 17 Screen output for test board UUCSS m The Result field should show PASS for each test number If any of the tests fail refer to the ATM EI maintenance objects in Maintenance for Avaya MultiVantage and DEFINITY Server R 6 46 Issue 5 October 2002 555 233 124 Troubleshooting ATM PNC Possible causes 1 The TN2305X TN206xX circuit pack is in a slot different from the DEFINITY administration 2 The TN2305X TN206X was not completely inserted ATM signaling architecture Troubleshooting interoperability between the DEFINITY Server switch and the ATM switch involves understanding the architecture of ATM signaling Figure 6 4 An
22. See Screen 6 15 1b and Screen 6 16 2a L N list configuration carrier 1b SYSTEM CONFIGURATION Board Assigned Ports Number Board Type Code Vintage u unassigned t tti p psa 01B02 ATM PNC EI TN2305 HWO2 FWOO7 01B04 DIGITAL LINE TN754C 000002 u u w w u w u 01B05 ANALOG LINE TN746B 000010 u n un n u Q u u u w u w w 01B06 DID TRUNK TN753 000021 u wt w w w w 01B07 MAINTENANCE TEST TN771D 000006 u 02 03 04 01B08 CO TRUNK TN747B 000018 u u u u u u u u 01B09 BRI LINE TN556B 000003 uu uuu uuiu u u u u u u u u u u u u u u u u 01B10 DS1 INTERFACE TN767C 000003 uu uuu uiuiu w 0 2 ua QD w w S u u u Ue u u k A Screen 6 15 List configuration carrier 1b screen 555 233 124 Issue 5 October 2002 6 45 Troubleshooting g N list configuration carrier 2a SYSTEM CONFIGURATION Board Assigned Ports Number Board Type Code Vintage u unassigned t tti p psa O2A01 ATM PNC EI TN2305 HW02 FWOO7 O2A09 DS1 INTERFACE TN767E 000004 u u u u u u u u u w A Wb Sp Q QQ U uv vw Aa uw uv ui Q 02A10 DIGITAL LINE TN754B 000016 uu uuu u u u 02A11 ANALOG LINE TN746B 000010 Olu u u nun u ua vw aa v vu wv A 02A17 DIGITAL LINE TN754C 000002 a u w wow w y S Screen 6 16 List configuration carrier 2a screen A a Make sure the TN2305X TN206X circuit pack is shown in the correct slot check the Board Number field m Fields should have values as indicated below
23. Troubleshooting ATM PNC This section describes the process for troubleshooting the DEFINITY Server ATM PNC interface with the ATM switch Inspecting LEDs Describes the possible LED states on the TN2305X TN206X ATM interface circuit packs ATM switch m Troubleshooting synchronization 400A only Connected through an ICSU Connected through a DSU CSU m Troubleshooting interoperability Provides guidelines for troubleshooting Physical connections Administration TN2305X TN206X circuit pack ATM signaling architecture a Unusual ATM trouble conditions Describes difficult to diagnose failure modes in the DEFINITY Server and ATM switch combinations a DEFINITY Server ATM PNC troubleshooting commands Describes the following specific troubleshooting commands change display atm pnc pairs list measurements atm pnc latency 6 30 Issue 5 October 2002 555 233 124 Troubleshooting ATM PNC Inspecting LEDs To get a high level status of the system observe the LEDs on the TN2305X TN206X ATM interface circuit packs and the ATM switch For information on interpreting the LEDs on the ATM switch refer to your switch s quick reference guide For information on interpreting the LEDs on the TN2305X TN206X circuit packs refer to the following book m Maintenance for Avaya MultiVantage and DEFINITY Server R Troubleshooting synchronization 400A only Connected through an ICSU To troubleshoot 400A synchronizati
24. Type list configuration software versions and press Enter Check the software version shown in the Memory Resident Removable Media Resident and Disk Resident fields Make sure the Removable Media Resident field shows the same software load as the other two A CAUTION Ifthe Memory Resident andDisk Resident fields show that the software version is different than what s on the removable media then you must back up the disk to the spare removable media before continuing If all fields show the same software version they you may save translations to the removable media gt NOTE If you are sending translations to several sites you may want to save translations to several spare removable media and send out simultaneously 555 233 124 Issue 5 October 2002 3 57 Installing a DEFINITY Server ATM PNC 4 Type backup disk full and press Enter to back up the software load announcements and translations to the spare removable media on the active carrier or Type save translation removable media and press Enter to save translations to the spare removable media on the active carrier which takes about 2 minutes 5 Repeat steps 2 through 4 for each spare removable media you need 6 When done replace the spare removable media with the original one 7 Send the spare removable media with the updated system translations to the first WSP location using overnight mail Or if you saved translations to several spare removable media send to
25. a Stop first on or after at E Screen 5 13 Daylight savings rules screen Field description Change Day The day of the week or date that the change takes effect Month The month the change takes effect Date The date on or after which the change takes place Time 2 fields that specify the hour 0 23 and minute 0 59 that the change takes effect in 24 hour format Increment 2 fields specifying the number of hours 0 23 and minutes 0 59 the clock is moved ahead to begin daylight savings time and moved back to return to standard time gt NOTE Some states Arizona or portions of states Indiana do not observe daylight savings time Verify the daylight savings time status in all your locations 5 28 Issue 5 October 2002 555 233 124 Administering DEFINITY Server set time Page 1 of 1 gt DATE AND TIME DATE Day of the Week Sunday Month October Day of the Month 24 Year 1999 TIME Hour 8 Minute 16 Second 31 Type Standard Daylight Savings Time Rule 0 Cee Changing the date or time will impact BCMS CDR and MEASUREMENTS E Screen 5 14 Date and time screen gt NOTE When the system clock is upgraded from an earlier release the daylight savings time rule on the set time screen defaults to 0 no rule While you can change the daylight savings time rule the system clock is not adjusted automatically until the next transition of the rule Field description Type Daylight savings
26. daylight savings time Standard standard time Daylight The daylight savings time rule number 0 to 15 Rule 0 is no daylight Savings Rule savings time and rule 1 defaults to U S daylight savings time rule 555 233 124 Issue 5 October 2002 5 29 Administering ATM PNC and ATM CES SVC cache DEFINITY ATM software maintains a cache of inter port network connections SVCs with the preference given to those SVCs with the longest setup times All cached interconnections are aged to ensure that a large number of them are not kept during nearly idle periods You can administer the setup time thresholds cache holding times and total cache size which can mitigate the effects of long interconnection setup delays gt NOTE Avaya strongly suggests you always leave the the cache algorithm set to the default of lan except in highly unusual conditions Internal testing has uncovered virtually no situations in which the default setting is not best Therefore experimentation on this screen is strongly discouraged The change atm svc cache command Screen 5 15 is restricted to init inads and craft logins change atm svc cache Page 1 of TN ATM SVC CACHE Algorithm Size 410 ALGORITHM PARAMETERS For Latency Hold Time gt 50 ms 36 sec gt 0 ms 12 sec gt ms sec gt ms sec gt ms sec gt ms sec gt ms sec gt ms sec gt ms sec me gt ms sec ht Screen 5 15 ATM SVC cache report 5
27. port locations for each ATM circuit pack in Table A 1 in Appendix A Baselining the Customer s Configuration gt NOTE Read the MAC addresses from the ATM switch refer to your ATM switch s quick reference guide and record them in Table A 1 9 Record fiber Record the fiber optic cable runs on the lightwave interface connections LIU diagram Figure A 1 in Appendix A Baselining the Customer s Configuration 10 Install and test Follow the procedures for installing and testing the synchronization splitter if required synchronization splitter and the T1 or E1 timing source in Installing and Testing Network Synchronization on page 3 4 555 233 124 Issue 5 October 2002 3 3 Installing a DEFINITY Server ATM PNC Installing and Testing Network Synchronization An Avaya MultiVantage on DEFINITY Server ATM PNC requires network synchronization for DS1 circuit packs not to slip relative to the LEC IXC switches The ATM switch serves as the sync reference source for the DEFINITY Server The ATM switch in turn derives primary and secondary sync To accomplish this the most common option is to use synchronization expanders splitters Connections without synchronization splitters In some configurations the ATM switches are traced to network clocks through their SONET SDH interfaces not requiring any synchronization splitters However the ATM switch could require a single splitter if only on
28. screen 1 Issue 5 October 2002 555 233 124 Administering DEFINITY Server A Aisplay system parameters customer options Page 2 OL OPTIONAL FEATURES Abbreviated Dialing Enhanced List y CAS Branch y Access Security Gateway ASG y CAS Main y Analog Trunk Incoming Call ID y Change COR by FAC n A D Grp Sys List Dialing Start at 01 y Cvg Of Calls Redirected Off net y Answer Supervision by Call Classifier y DCS Basic y ARS y DCS Call Coverage y ARS AAR Partitioning y DCS with Rerouting y ARS AAR Shortcut Dialing n DEFINITY Network Admin y Digital Loss Plan Modification n ASAI Proprietary Adjunct Links y DS1 MSP y Async Transfer Mode ATM PNC y Emergency Access to Attendant y Async Transfer Mode ATM Trunking y Extended Cvg Fwd Admin y ATMS y External Device Alarm Admin y Attendant Vectoring n Flexible Billing y Audible Message Waiting y Forced Entry of Account Codes y Authorization Codes y Global Call Classification y Ke NOTE You must logoff amp login to effect the permission changes Screen 5 2 Optional features screen 2 splay system parameters customer options Page 3 of OPTIONAL FEATURES Hospitality Basic y PNC Duplication y Hospitality G3V3 Enhancements y H 323 Trunks n Processor and System MSP y IP Stations n Private Networking y ISDN Feature Plus y Restrict Call Forward Off Net y ISDN BRI Trunks y Secondary Data Module y ISDN PRI y Station and T
29. the DS1 circuit pack passes Tests 138 through 145 If any one of Test 138 through 145 fails follow the repair procedures listed in Maintenance for Avaya MultiVantage and DEFINITY Server R or replace the splitter 555 233 124 Continued on next page Issue 5 October 2002 6 35 Troubleshooting Table 6 13 Troubleshooting 401A 402A 403A synchronization Continued V Step Action Description 12 Escalate if necessary If the DS1 circuit pack tests OK go to step 13 If step 11 still fails escalate to Tier 3 or replace the splitter 13 Release the circuit Release the DS1 circuit pack release board UUCSS pack 14 Verify active Verify that the designated DS1 circuit pack is now the synchronization active sync source status synchronization source Troubleshooting interoperability This section covers the following ATM interoperability topics m Physical connections Checks for correct ATM installation and configuration a Administration Checks for correct DEFINITY ECS and ATM switch administration mw TN2305X TN206X circuit pack Checks LED status circuit pack insertion and demand tests a ATM signaling architecture Checks the interoperability between the DEFINITY ECS switch and the ATM switch Because Avaya offers a variety of ATM switches this discussion suggests general rather than specific diagnostics 6 36 Issue 5 October 2002 555 233 124 Troubleshooting ATM PNC Physical connec
30. 10 spue s SSONN L SHSIP ZI ISU weN ss onm equinu SHSIP ZL ISU ueN GSS NAN Jequinu ssoippe uongo Nd ss ippe uongo Nd OVW Isa ALINIA WIV Z OVW ISA ALINIA WIV Nd 4 Nd V yod YpyIMs WIV p numnuooO sur s s AyrlIqer 1 uSru pue prepue s 103 JOIYSYIOM UOTLINSIZUOD JaWIOJsNy I V ILL Issue 5 October 2002 A 5 555 233 124 Baselining the Customer s Configuration mm ee A 6 Issue 5 October 2002 555 233 124 wa ATM Switch Feature Interactions The interconnection of port networks across a wide area through multiple ATM switches may introduce delays in establishing some inter port network connections WAN interconnectivity can introduce some transmission delays The following topics are covered in this appendix m Location related Interactions Features Supported Features Not Supported m Delay Interactions m ATM Feature Interactions Cross product Compatibility Location related Interactions Location related problems happen in two areas m Switch operability m Feature performance Switch operability The basic switch functions Table B 1 are affected by location within the ATM application 555 233 124 Issue 5 October 2002 B 1 ATM Switch Feature Interactions Table B 1 Operation Switch operability interactions Description Station alerting When a call is offere
31. 16 17 39 11 16 17 39 1 0 0 n Ti AT01A ATM NTWK 3 L 11 16 18 19 11 26 13 13 12 0 0 noon Page 9 SPE Screen 6 19 Hardware error report screen 9 In this example the errors that have ATM NTWK for Name field and 1 for Aux Data field indicate an error returned to the TN2305X TN206X circuit pack from the ATM network In this case the Err Type field shows the cause code returned by the ATM network see Table 6 15 on page 6 52 In the earlier example two cause codes 41 and 3 are reported from the ATM network For more information about these cause codes and repair information see 555 233 124 the ATM NTWK ATM Network Error maintenance object Issue 5 October 2002 6 51 Troubleshooting Table 6 15 Observed Cause Codes Cause Code Definition Observed Cause 3 No route to destination The ATM addresses administered in the ATM switch or in DEFINITY display atm pnc are incorrect 31 Normal unspecified This is a normal return 41 Temporary failure This try again later cause code has been observed when the source of the problem is on another port for example a routing problem on another port that displays cause code 9 47 Resources unavailable DEFINITY call volume is too high for the available unspecified resources in the ATM network 63 Service or option unavailable DEFINITY call volume is too high for the available unspecified resources in the ATM network ATM cal
32. 3 Inthe Product Identification field type the 10 digit number assigned to that WSP by INADS 4 Type the priority number of the WSP in the Priority field from 1 to 15 where 1 would be the first WSP to take over 5 Type the ATM address in the Address fields for the WSP Record the information in DEFINITY Server Administration Worksheet for ATM PNC 6 Repeat steps 1 through 5 for each WSP 1 to 15 7 Once the WSPs are administered on the main PPN you must copy translations from the main PPN to each WSP in one of two ways m Copy Translations Using the Avaya ASP Manager software Copy Translations Manually Copy Translations Using the Avaya ASP Manager software Before copying translations you must install administer and test a C LAN circuit pack on the main PPN and each WSP gt NOTE The C LAN circuit pack must be installed in the same slot in the WSP as it is in the main PPN see Figure 3 11 If you have additional C LAN circuit packs they must be installed in an EPN For information on installing and administering the C LAN circuit packs and testing the network connection see Installing and Administering C LAN Circuit Pack and Testing the External Connection to the LAN respectively For information on installing the Avaya ASP Manager software refer to the documentation that comes with its software CD Make sure you have the following equipment and information on site a TN799B C C LAN circuit pack in the main
33. 30 Issue 5 October 2002 555 233 124 Administering DEFINITY Server Field description Algorithm The name of the cache algorithm default is lan Possible values are none lan man wan and custom Please read the Note on page 5 30 When this field is changed to none lan man or wan the read only For Latency and Hold Time field values change to the following all other entries are blank Value For Latency ms Hold Time ms none 0 0 lan 50 36 0 12 man 800 80 50 16 0 8 wan 800 200 200 36 50 16 0 0 When this field is custom none of the For Latency or Hold Time field values change but the fields change from read only to read write For example if you want a slight variation of the wan algorithm type wan first to set the above values then type custom to change the individual parameters Size The maximum number of entries simultaneously allowed in the cache default 410 For Latency These fields 10 are read only if the Algorithm field is none lan man or wan but are read write if Algorithm is custom Defaults 36 for the 1st entry 0 for the second blank for the last 8 entries Gain Loss adjustments Gain and loss are administrable Calls between a digital BRI or DCP phone 6400 and 8400 series and an analog trunk port require adjustments to the default gain loss settings to prevent distortion Use the procedure Table 5 12 on page 5 32 to administer digital phones on ATM PNC DEFINITY Servers
34. 555 233 124 Administering DEFINITY Server Additional DEFINITY Server administration After administering the ATM PNC or ATM CES you may need to do some further administration specifically m Locations m SVC cache PNC only m Gain Loss adjustments PNC only Locations The DEFINITY ATM PNC makes it easier for the DEFINITY Server to have port networks in multiple time zones To handle distances between the PPN and its EPNs the system tracks one or more locations by assigning each cabinet a location number All locations must be in the same country code If upgrading from a pre Release 7 you may need to set the locations for your EPNs To administer locations follow the procedure in Table 5 11 gt NOTE The screens and field description follow the table Table 5 11 Administer location procedure V Step Action Description Ty Check the customer Type display system parameters customer options and options press Enter The Customer Options screen displays Go to screen 3 Screen 5 10 on page 5 25 2 Ensure that the Multiple locations field is y gt NOTE The system is limited to a single location unless this field is y 3 Change cabinet Type change cabinet n cabinet number and press Enter gominiswanon The Cabinet screen displays Screen 5 11 on page 5 26 4 Administer cabinet Each cabinet in the switch and the port network s in that location cabinet must be assigned a location number default
35. Antistatic Protection xvi a Remove lnstall circuit packs xvi a Trademarks xvi m Tell us what you think xvi 1 Preparing for Installation and Upgrades 1 1 mg Request Address Information 1 2 m Review Configuration and Equipment 1 2 Determine ATM Switch Suitability 1 13 Schedule Installation or Upgrade 1 18 ww 2 Installing a DEFINITY Server ATM CES 2 1 a Equipment Installation 2 1 a NAA1 Fiber Optic Circuit Pack csi models only 2 3 Fpr 3 Installing a DEFINITY Server ATM PNC 3 1 m Installing Equipment 3 1 m Installing and Testing Network Synchronization 3 4 m Setting Up ATM Network Duplication 3 32 a Installing a WAN Spare Processor 3 36 mg Administration 3 42 555 233 124 Issue 5 October 2002 v Contents 4 Upgrading to ATM PNC 4 1 Preparation 4 1 m Upgrading DEFINITY Server R with CSS to ATM PNC 4 3 a Administration screens 4 12 vv 5 Administering ATM PNC and ATM CES 5 1 m Accessing Switches for Administration 5 1 m Acquiring ATM Addresses 5 2 mg Administering ATM Switch 5 4 a Administering DEFINITY Server 5 4 m Final Checklist and Test 5 33 ey 6 Troubleshooting 6 1 Contact information 6 2 m Serviceability 6 4 m Alarms and errors 6 15 m Troubleshooting ATM CES 6 17 m Troubleshooting ATM PNC 6 30 A Baselining the Customer s Configuration A 1 mg ATM Switch Administration A 1 m Interconnections A 2 a DEFINITY Server Administration Worksheet A 3 vi Issue 5 October 2002 555 233 12
36. CES trunk board When administered as a trunk board the TN2305X TN2306X can have up to 8 ATM signaling groups with up to 30 members per signaling group over an OC 3 STM 1 connection Although the ATM board does not have physical ports software makes the ATM board appear as if it does Multiple TN2305X TN2306X circuit packs in a port network could connect to different ATM switches cydaces LJK 111199 Figure Notes 1 DEFINITY Server PPN or EPN 4 Ports 2 TN2305X TN2306X circuit packin 24 Maximum T1 including D channel any port 31 maximum E1 including D channel 3 Signaling groups maximum 8 Figure 5 1 DEFINITY signaling groups and members for ATM trunking Each of the 248 ports in the ATM trunk group are either B channels or D channels mg Each B channel has an associated maintenance object with a very simple maintenance strategy This is done so that any of the virtual ports on a single ATM interface circuit pack can be members of different trunk groups When a trunk group is busied out only those ports in that trunk group are taken out of service Because all ports associated with a single D channel follow the same PVC you cannot test them individually 555 233 124 Issue 5 October 2002 5 11 Administering ATM PNC and ATM CES ATM CES administration procedure Table 5 8 contains ATM CES administration for m ATM signaling groups ATM CES direct connect configurations two C
37. Description User interface Performance Time of Day Administration of a m Time date display and These added locations time offset relative wakeup or help solve to eal es clock RE e a Different public is I n f local i aa network dial plans for ellen Ora m Attendant service from different locations time for each port a local attendant on affecting ngtWork local time See Time of Day oi gale considerations for i ae Gg in home or foreign more information pp yng number plan area the area code NANP US only only or the country and or city code international dialing international just as or country codes on a single location m Different time zones on switch i user displays m Each location can have its own local CDR records emergency processing time of day routing center and 911 calls typically routed via ARS are sent to the local dispatch for each caller s location ARS Digit ARS digit analysis If a location specific entry Multiple location routing Analysis routing digit and a global entry both capacities 4000 Release conversion and toll match a dialed number 7 or later ACP software on analysis can be equally well then the DEFINITY Server R administered with location specific entr i location specific takes ae Bei the ae i pe p options also are required parameters in global entry and a for each location for addition to global location specific digit ARS and conversion takes m 911 publi
38. El jack on the DS1 circuit pack faceplate Continued on next page 555 233 124 Issue 5 October 2002 3 19 Installing a DEFINITY Server ATM PNC Table 3 8 Testing the splitter ports Continued V Step Action Command Description 3 Test test board Wait 30 seconds then test the circuit pack oa UUCSS If any tests fail wait 5 minutes and test the DS1 pac circuit pack again 4 Replace If any test still fails replace the splitter and retest splitter if necessary 5 Escalate if If the test still fails escalate to Tier 3 Support necessary Installing a 400A T1 splitter gt NOTE Make sure you are connected to the network before connecting to the DEFINITY Server Once the sync splitter passes the DS1 span tests it can be installed and tested in place The 400A sync splitter can be either m Connected through an ICSU m Connected through a DSU CSU gt NOTE If using a TN464F TN767E v18 or earlier you must reseat the circuit pack each time the splitter is plugged on 3 20 Issue 5 October 2002 555 233 124 Installing and Testing Network Synchronization Connected through an ICSU Use the procedures in Table 3 9 to install the splitter between an ICSU and a DS1 circuit pack Table 3 9 Installing the splitter through an ICSU V Step Action Command Description T Disable disable Prevent the system from switching synchronization synchronization synchronization sources
39. High or and Critical Reliability as well as ATM network duplication Maintenance functions are performed by the resident processor complex That is the main PPN performs its own maintenance and the WSP performs maintenance on itself The ATM NTWK maintenance object monitors point to point WAN connectivity Each WSP has alarming and remote administration capabilities similar to those of a main PPN WSPs require an INADS connection Once the main PPN becomes functional you can restore a WSP to the standby mode See Returning the WSP to standby mode WSPs are available only when ATM PNC is enabled on the PPN ATM WSP is not compatible with Survivable Remote EPNs Issue 5 October 2002 3 41 Installing a DEFINITY Server ATM PNC Other hardware If you are using Avaya ASP Manager formerly DTA to copy translations you must install a TN799B or later Control LAN C LAN circuit pack in the main PPN and each WSP Alarming strategy The alarm strategy rules for the ATM WSPs are as follows a When a WSP is active it generates a LIC ERR major alarm on the PPN and begins a 6 day countdown timer before the system goes into No License mode This is normal This is to prevent using the WSP as the main PPN permanently m lf there is a failure in the DEFINITY system the ATM network and or any link in between the main PPN alarms and each WSP that becomes active alarms When a WSP is active it performs exactly like the main PP
40. Loss of signal 555 233 124 Issue 5 October 2002 GL 3 Glossary and Abbreviations M MAC Media Access Control MCC Multicarrier cabinet MDF Main distribution frame Meiners algorithm The Meiners algorithm is a method to determine whether a switch can support a proposed set of port networks in a proposed switch This algorithm is available to Avaya personnel as a calculator within a Microsoft Excel spreadsheet accessible at http info dr lucent com meiners atm html N NANP North American Numbering Plan the numbering plan used in the U S Canada and the Caribbean in which a number consists of a 3 digit area code plus a 7 digit local number itself divided into a 3 digit office code and a 4 digit number NPA Number Plan Area the area identified by the area code of the North American Numbering Plan O OC 3 SONET Synchronous Optical Network optical carrier level 3 155 52 Mbit s P PCR Peak cell rate PN Port network PNC Port Network Connectivity an alternative to either the direct connect or center stage switch configurations for connecting the processor port network PPN to one or more expansion port networks EPNs PPN Processor port network GL 4 Issue 5 October 2002 555 233 124 Glossary and Abbreviations PRI IDSN primary rate interface PSTN Public switched telephone network PVC Permanent Virtual Circuit a virtual circuit that provides the equivale
41. PPN and each WSP IP address for C LAN circuit packs on main PPN and each WSP m DEFINITY Network Administration DNA Release 3 or later and the Avaya ASP Manager formerly DTA software 3 48 Issue 5 October 2002 555 233 124 Administration With this software the PC has both a client and server component therefore your PC must meet the following minimum requirements Windows NT 2000 operating system Server component Windows 95 98 ME NT 2000 operating system client component 32 MB RAM 64 MB recommended 40 MB available disk space client side 50 MB recommended 40 MB available disk space server side plus 10 MB disk space for each WSP 50 MB plus 15 MB recommended CD ROM drive Ethernet network connection Enable Avaya ASP Manager 1 Type display system parameters customer options and press Enter 2 On screen 2 ensure that DEFINITY Network Admin field is set to y Once DNA and the Avaya ASP Manager are installed and enabled you must do the initial administration which is to Configure the main PPN and each WSP Test the connection between Avaya ASP Manager and the main PPN and between Avaya ASP Manager and each WSP Set up the schedule for uploading the translations from the main PPN to the between Avaya ASP Manager server and downloading the translations from the Avaya ASP Manager server to each WSP For information on initial administration testing and scheduling the upload refer to the Av
42. Screen output for display atm pnc 2 with end system identifiers 6 42 Issue 5 October 2002 555 233 124 Troubleshooting ATM PNC ATM signaling links Figure 6 3 shows the signaling links in an ATM PNC configuration cydarout LUK 020100 Figure Notes 1 DEFINITY Server switch PPN EPN 5 PNC ATM control link PACL 2 Telephones 6 Expansion archangel link EAL 3 ATM switch 7 ATM signaling 4 Constant bit rate switched virtual connection CBR SVC Figure 6 3 ATM signaling links 555 233 124 Issue 5 October 2002 6 43 Troubleshooting Signaling sequences Use the information in Table 6 14 to help determine trouble with ATM signaling Abbreviations used in this table correspond to those in Figure 6 3 on page 6 43 Table 6 14 ATM signaling sequences Signaling between the PPN and the EPN Call between EPN2 and EPN 3 TN2305X TN206X circuit pack in the PPN establishes a variable bit rate switched virtual connection VBR SVC for DEFINITY ECS signaling through the ATM switch to each EPN Station goes off hook in EPN2 CCMS messages sent over the already established EAL to call processing in the PPN TN2305X TN206X circuit pack in the PPN establishes EAL and PACL links with each EPN within the above VBR SVC Call Processing sends a message over the PACL to the TN2305X TN206X circuit pack in EPN2 to e
43. Sync Splitter a Location Bit Rate Signaling Mode Connect Interface Companding Idle Code n DS1 CIRCUIT PACK 01B10 2 048 isdn pri line side Name Line Coding Country Protocol Protocol Version alaw CRC 11111111 DCP Analog Bearer Capability Near end CSU Type Page 1 of a XXXXXXXXXXXXXXX hdb3 3 1kHz other y Alarm When PRI Endpoint Detached y J Screen 3 2 DS1 circuit pack E1 555 233 124 Issue 5 October 2002 3 31 Installing a DEFINITY Server ATM PNC Setting Up ATM Network Duplication 3 32 ATM PNC configurations without duplicated SPEs can be supported with duplicated EPN connectivity to other points on an ATM network or ATM network duplication These points can be on separate ATM switches the same ATM switch or directly connected to an ATM WAN With respect to port network connectivity there is no difference in performance between ATM network duplication and critical reliability ATM network duplication configurations require m A simplex SPE complex in the PPN Duplicate connectivity over ATM to all PNs Duplicate ATM interfaces in each EPN Duplicate Tone Clock boards in each EPN An ATM network duplication configuration can be the result of m Anew installation m An upgrade from a standard reliability system The EPN configuration for ATM network duplication is the same as for an EPN equipped for ATM critical reliability Figure 3 9 on pa
44. The Avaya MultiVantage on DEFINITY ATM asynchronous transfer mode combines portions of the Avaya DEFINITY Server with an ATM switch platform that meets specific criteria DEFINITY ATM offers both intraswitch and interswitch ATM solutions The intraswitch solution is called the ATM port network connectivity or ATM PNC and the interswitch solution is called ATM circuit emulation service or ATM CES ATM PNC is only available on the R6 3r or later platform ATM PNC provides an alternative to either the direct connect or center stage switch configurations for connecting the processor port network PPN to one or more expansion port networks EPNs ATM PNC is available with four DEFINITY Server reliability options standard high ATM network duplication and critical Customers must choose whether they want direct connect CSS or ATM PNC It is not possible to mix configurations in the same DEFINITY Server R ATM CES lets the DEFINITY Server emulate an ISDN PRI trunk on an ATM facility These virtual trunks can serve as integrated access tandem or tie trunks ATM CES emulates up to 8 ISDN spans on a single OC 3 STM 1 ATM interface ATM wide area network ATM WAN extends the port network connectivity beyond a single ATM switch over large distances This allows you to use either a private ATM network public WAN or a combination of both Several networked ATM devices can be used as effectively as a single ATM switch for inter port network connec
45. The splitter must be installed and tested before the upgrade and cutover The purpose of testing the splitter is to m Prove that there is enough signal level for the cable length to the ATM switch up to 130 ft 39 65 m for 400A within the standard 6 dB allowable loss for 401A 402A and 403A see Table 3 3 on page 3 14 Ensure that the DS1 circuit pack functions properly while receiving the DS1 signal level output from the splitter Ports J1 and J2 unterminated Table 3 7 shows the configurations of the test cable and ports on the sync splitter Table 3 7 Cable and port configurations for splitter tests To test Description Port J1 Insert an opening plug into port J2 Port J2 Insert an opening plug into port J1 Maximum output of the splitter Insert an opening plug into both ports J1 and J2 to the DS1 circuit pack Splitter port tests 401A 402A only gt NOTE The standard RJ45 to Bantam test cable does not work with the 403A To test the splitter ports J1 or J2 use the procedures in Table 3 8 using the RJ45 to Bantam Test cable from the 1541CC cable kit Table 3 8 Testing the splitter ports V Step Action Command Description 1 Terminate one Plug the RJ45 modular end of the DS1 test cable or more ports into the jack J1 or J2 you wish to test on the splitter 2 Connect to Plug the Bantam Plug end plug with the black DS1 circuit band of the DS1 test cable into the Equipment In pack
46. a DSU CSU Figure 3 6 on page 3 11 and an ICSU Figure 3 7 on page 3 12 m Verify the DS1 service Checks for presence of the DS1 T1 or E1 timing source and the general health of the DS1 circuit pack m Installing and testing the splitter provides the following information Splitter port tests 401A 402A only Installing a 400A T1 splitter Installing 401A 402A or 403A splitters Installing and testing the synchronization splitter involves interrupting the DS1 signal provided by the service provider Even though the DS1 circuit pack should be down less than 5 minutes before removing a working T1 E1 span contact the service provider Failure to notify the T1 E1 service provider may result in The service provider looping the T1 E1 span back to the subscriber A span alarm being detected at the central office and the span being taken out of service sending an AIS blue Alarm to the DEFINITY Server The synchronization signal is necessary for testing equipment and connections Splitter descriptions Table 3 2 describes the 4 splitter models and their capabilities The drawings show the splitters and their connection points Figure 3 5 on page 3 10 shows a schematic of the 2 jumper sets and their connections for 401A 402A and 403A sync splitters Table 3 2 Synchronization splitter models and attributes Model T1 E1 Impedance Comcode Drawing Description Application 400A T1 100 Q 108217795 Figure 3 1 N
47. a high number of delayed or failed SVCs Alarming out of spec conditions Out of spec conditions in the ATM network are reported against the ATM NTWK maintenance object in the Alarm Report and the Hardware Error Report display errors Refer to one of the following books for an example of a Hardware Error Report with an ATM NTWK alarm a Maintenance for Avaya MultiVantage and DEFINITY Server R m Maintenance for Avaya MultiVantage and DEFINITY Server SI m Maintenance for Avaya MultiVantage and DEFINITY Server CSI 6 60 Issue 5 October 2002 555 233 124 Troubleshooting ATM PNC SVC latency commands Two reports are available to help monitor the ATM network 1 The ATM PNC Latency Histogram report accessed through the list measurements atm latency histogram command shows Setup count g AddParty count m total m average latencies m histogram 21 different time bins ranging from 0 9 msec to 10 sec Syntax list measurements atm latency histogram current hour last hour today total yesterday total print or schedule The list measurements atm latency histogram output is shown in Screen 6 22 ist measurements atm latency histogram last hour N Page 1 SPE A Switch Name Date 10 27 am TUE OCT 25 1999 ATM PNC LATENCY HISTOGRAM Setup Count 770 Average Latency msec 53 Failure Count 3 AddParty Count 538 Average Latency msec 92 Failure Count 1 Total Count 1308 Average Latency msec 71 Failur
48. adjusted Daylight Savings Time 555 233 124 Issue 5 October 2002 B 5 ATM Switch Feature Interactions Time of Day considerations Table B 3 shows the time of day impacts on users and administrators In the Group column m User visible means that times are visible and or manipulated by the users m System management means that times are visible to used by and set by the system administrator or other switch management Table B 3 Time of day impacts Use Group Impact User date and time User visible The date and time displayed by the system should indicate the user s local time Automatic wakeup User visible The user is able to specify and receive a wakeup Announcements call at the correct local time Do Not Disturb Call Detail Recording System Times recorded may have to be matched against management times reported by public network service providers which may be dependent on the locations of trunk groups Two kinds of changes m Automatic changes are set in software to occur at 2 AM for example m Manual changes are still possible Time of Day routing System Times are derived from time of day considerations management based on the location s of various outgoing trunks For example a time of day routing change may take place at 5 00 PM EST because calls entering the public network through a New York trunk group receive reduced rates Another change may occur at 5 00 PM PST because trunks in Los Angel
49. all locations simultaneously On Each WSP A CAUTION When working with any cabinet hardware wear a grounded wrist strap to ground yourself against electrostatic discharge ESD Deliver or Install the License File If you have a direct switch connection 1 Go to the RFA website and following the instructions in the Deliver to G3r G3si G3csi chapter of the RFA Job Aid deliver the License File gt NOTE This procedure sends the License File to the switch and installs it If you do not have a direct connection 1 Go to the RFA website and following the instructions in the Deliver to G3r G3si G3csi chapter of the RFA Job Aid deliver the License File to your laptop PC Open the License Installation Tool LIT application at your laptop PC 3 Use the LIT instructions to add a switch connection profile to the tool 4 Use the LIT instructions to install the License File on the switch Replace Removable Media 1 Replace the existing removable media with the one with the translations from the main PPN label facing left into the optical drive 3 58 Issue 5 October 2002 555 233 124 Administration Verify software version 1 Log in 2 Type list configuration software versions and press Enter Check the software version shown in the Memory Resident Removable Media Resident and Disk Resident fields If all the fields show the same version then copy the new translations to disk
50. and the last 2 sectors ESI and Selector in Table 5 2 on page 5 3 are all the same length making it easier to parse the ATM address regardless of the format 5 2 Issue 5 October 2002 555 233 124 Acquiring ATM Addresses Table 5 2 ATM address formats Length Format hex characters Description high to low order Data Country 2 Address Format Identifier AFI Code DCC 39 for DCC 4 Data Country Code 20 High Order Domain Specific Part HO DSP 12 End System Identifier ESI 2 Selector International Code 2 Address Format Identifier AFI Designator ICD 47 for ICD 4 International Code Designator 20 High Order Domain Specific Part HO DSP 12 End System Identifier ESI 2 Selector ISDN E 164 2 Address Format Identifier AFI 45 for E 164 16 E 164 address 8 High Order Domain Specific Part HO DSP 12 End System Identifier ESI 2 Selector 555 233 124 Issue 5 October 2002 5 3 Administering ATM PNC and ATM CES Administering ATM Switch To administer the ATM switch refer to your switch s quick reference guide To get a copy of the guide go to the Avaya web site http www avaya com and click on Support then find the page for your Avaya ATM solution Administering DEFINITY Server The DEFINITY ECS switch software provides 2 kinds of ATM service ATM Port Network Connectivity ATM PNC ATM Circuit Emulation Service ATM CES Table 5 3 outlines important concepts to observe when administe
51. between the incorrectly connected PPN and EPN 6 54 Issue 5 October 2002 555 233 124 Troubleshooting ATM PNC Swapped routes end system identifiers or fiber between two EPNs Symptoms All TN2305X TN206xX circuit packs are completely inserted The PPN cold starts both incorrectly connected EPNs as usual Both EPNs log many WRONG BOARD INSERTED errors list configuration all or display circuit packs carrier providing the EPNs actually do have different circuit packs configured in the same slots Some end stations may work if they are connected to the correct circuit pack in the same slot on both EPNs Otherwise end stations on the PPN have dial tone while end stations on the EPNs do not All ATM switch diagnostic commands look good Diagnostics 1 Check log for WRONG BOARD INSERTED errors list configuration all or display circuit packs carrier Action i Correct the ATM addresses or swap fibers on the ATM switch between the incorrectly connected EPNs Swapped routes end system identifiers or fiber between A and B side TN2305X TN206Xs on The PPN establishes links to what it thinks is the active TN2305X TN206X circuit pack on the EPN As normal it reboots this TN2305X TN206X circuit pack and when complete it resets the EPN When this happens the active instead of the standby TN2305X TN206X circuit pack reboots dropping the links To recover the PPN re establishes li
52. com 2 Select Support Issue 5 October 2002 555 233 124 Security 3 If you are a Within the United States click Escalation Lists which includes escalation phone numbers within the USA m Outside the United States click Escalation Lists then click Global Escalation List which includes phone numbers for the regional Centers of Excellence If you do not have Web access use the phone numbers below gt NOTE You may need to purchase an extended service agreement to use some of these resources See your Avaya representative for more information Table 1 Avaya support Support Number a DEFINITY Helpline for help with feature 1 800 225 7585 administration and system applications mg Avaya National Customer Care Center Support 1 800 242 2121 Line for help with maintenance and repair m Avaya Toll Fraud Intervention 1 800 643 2353 m Avaya Corporate Security 1 800 822 9009 1 925 224 3401 m International Technical Assistance Center ITAC 905 943 8801 For all international resources contact your local Avaya authorized dealer for any additional help and questions Security To ensure the greatest security possible for customers Avaya Inc offers services that can reduce toll fraud liabilities Contact your Avaya Inc representative for more security information Login security is an attribute of the MultiVantage Software Existing passwords expire 24 hours after installation For
53. for call detail recording If the customer provisions Answer Supervision by Time out then calls are affected by SVC setup delays and failures Attendant Auto Manual Splitting Allows the attendant to announce a call or consult privately with the called party without being heard by the calling party on the call This feature is affected by SVC setup delays and failures Attendant Backup Alerting Allows other system users to pick up attendant calls when the attendant is unable to do so This feature provides both audible and visual alerting to backup stations when the attendant queue reaches its queue warning level When the queue drops below the queue warning level alerting stops This feature is affected by SVC setup delays and failures for the calls that are picked up by other system users Attendant Direct Trunk Group Selection Allows the attendant to access an idle outgoing trunk This feature is affected by SVC setup delays and failures if trunk is on another EPN Attendant Intrusion Allows an attendant to intrude on an existing call to offer a new call or message to the intruded party This feature is affected by SVC setup delays and failures Attendant Override of Diversion Features Allows an attendant to bypass call diversion features invoked by and associated with a dialed extension This feature is affected by SVC setup delays and failures Attendant Recall Allows voice terminal users on a 2 pa
54. is active in a duplicated system and how many alarms if any of each severity level have been logged for the circuit pack Screen 6 8 shows the output from this command b status pnc PORT NETWORK CONNECTIVITY Duplicated no Software Locked Standby Busied Standby Refreshed Interchange Disabled A PNC B PNC Mode active Mode State of Health functional State of Health Inter PN Index 00 00 00 Inter PN Index Major Alarms 0 Major Alarms Minor Alarms 0 Minor Alarms Warning Alarms 0 Warning Alarms S Screen 6 8 Screen output for status pnc command 6 38 Issue 5 October 2002 555 233 124 Troubleshooting ATM PNC 3 Type either list configuration UUC for the carrier in which the ATM interface circuit packs reside or display circuit packs cabinet noncontrol cabinet and press Enter This command tells you in more detail what boards are in which slots in each cabinet and carrier Verify that the TN2305X TN206Xs are physically located in the slots indicated on the display Screen 6 9 on page 6 39 shows the output for the display circuit packs 1 command Screen 6 10 on page 6 40 shows the output for the display circuit packs 2 command display circuit packs 1 a CIRCUIT PACKS Cabinet 1 Carrier A Cabinet Layout five carrier Carrier Type processor PROCESSOR BOARDS NOT ADMINISTERABLE IN THIS SCREEN CIRCUIT PACKS Cabinet 1 Carrier B Cabinet Layout five carrier Carrier T
55. location but may be blank for any given location default y Timezone This field specifies the time offset from the system standard time Set a Offset value in the hour 0 23 and minute 0 59 areas as these fields cannot be blank for an administered location 555 233 124 Issue 5 October 2002 5 27 Administering ATM PNC and ATM CES Number This field is the number assigned to the administered customized rule 0 to 15 for this location Each rule consists of the week day month and time that daylight savings starts and stops m Rule 0 is no daylight savings time and is not alterable m Rule 1 defaults to the U S daylight savings time rule but may be altered or deleted Number Plan This field is the numbering plan area code appropriate for this location can Area Code be blank hange daylight savings rules Page 1 of 2 N DAYLIGHT SAVINGS RULES Rule Change Day Month Date Time Increment 0 No Daylight Savings 1 Start first Sunday on or after April 1 at 2 0 1 lt 0 Stop first Sunday on or after October 25 at 2 0 2 Start El St on or after ate ON Ay 0 Stop first on or after at Q z S Start first on or after at 0 0 Stop first on or after at 0 4 Start first on or after at 0 3 0 Stop first on or after ats 202 Sa Statt Fest on or after at 0 0 Stop first on or after at 0 6 Start first on or after at 0 0 Stop first on or after at 0 ds Starts first on or after at 0 0 a 0
56. location number is 1 Change the Location field to the appropriate number and press Enter Continued on next page 555 233 124 Issue 5 October 2002 5 23 Administering ATM PNC and ATM CES Table 5 11 Administer location procedure Continued V Step Action Description 5 Administer location properties Type change locations and press Enter The Locations screen displays Screen 5 12 on page 5 27 6 Set timezone offset Ensure that the Timezone Offset field for Location 1 is set at 00 00 indicating the local time This serves as a system wide relative time reference 7 Set Number Plan Area Code The Number Plan Area Code field for subnet trunking conversions between 10 digit North American Number Plan NANP and 7 digit local numbers Leaving the field blank is the normal setting for a location m outside the NANP m with no 7 digit local calling plan These locations may have overlayed area codes requiring10 digit dialing 8 Administer cabinet locations Administer all other locations as necessary For example if the PPN is in New York and a group of EPNs is in Los Angeles then New York location 1 is the reference and is administered with no time offset see step 8 Los Angeles location 2 is 3 hours earlier than New York time and is administered with a time offset of 03 00 Administer cabinet locations as they are added to the system More than 1 cabinet can be in the
57. on the ATM circuit packs 3 Temporarily disable any call overflows through administration across each CES trunk group 4 Ensure CDR records properly if enabled 5 Verify that ISDN features are working Refer to the maintenance book for descriptions of the LEDs their flash rates and the conditions indicated Place test call to any EPN remoted through each signaling group Make sure call completes and has a 2 way talk path 5 36 Issue 5 October 2002 555 233 124 Troubleshooting This chapter provides the following troubleshooting information Contact information Lists Avaya service organizations and helplines for U S and international installations Serviceability details the enhanced command and reports for more easily isolating and diagnosing ATM network problems New reports data and automatic circuit pack reset command to help you and service organizations maintain ATM network applications Alarms and errors Lists ATM maintenance objects and the platforms on which you can expect alarms and errors Troubleshooting ATM CES Provides tips for troubleshooting DEFINITY Server and ONE ATM CES interfacing with ATM switches Troubleshooting ATM PNC Provides tips for troubleshooting DEFINITY Server ATM PNC interfacing with ATM switches gt NOTE 555 233 124 Information on troubleshooting specific ATM switches is found in your ATM switch s quick reference guide Issue 5 Octob
58. or more paths originating from that ATM IMP become impaired Values 1 to 20 default is 4 This field specifies the percentage of setup events for a path to come out of the impaired state That is if the percentage of setup events for an impaired path meets or drops below this administered value then it is no longer impaired see example below An alarm is retired when no more impaired paths are originating from that ATM IMP Values 0 to19 default is 3 The maximum number of milliseconds allowed for an SVC connection to be completed before being counted as delayed Values 250 to 20 000 default is 1000 This field specifies whether to deny calls that use connections over impaired paths If the option is y then calls that require a new SVC on an impaired path on the active PNC are not completed If the option is n then those calls are treated according to current administered parameters for ATM PNC Default is n 555 233 124 Troubleshooting ATM PNC Example If the value for Activation is 5 then the value for Deactivation can be 0 1 2 3 or 4 set options Page 1 of 2 N ALARM REPORTING OPTIONS Major Minor On board Station Alarms Off board Station Alarms On board Trunk Alarms Alarm Group 1 Off board Trunk Alarms Alarm Group 1 On board Trunk Alarms Alarm Group 2 Off board Trunk Alarms Alarm Group 2 On board Trunk Alarms Alarm Group 3 Off board Trunk Alarms Alarm Group 3 On bo
59. printed as follows KEY To move to a certain field you can use the TAB key arrows or the ENTER key the ENTER key may appear as the RETURN key on your keyboard xii Issue 5 October 2002 555 233 124 Conventions used in this book If you use terminal emulation software you need to determine what keys correspond to ENTER RETURN CANCEL HELP NEXT PAGE etc In this book we use the terms telephone and voice terminal to refer to phones If you need help constructing a command or completing a field entry remember to use HELP When you press HELP at any point on the command line a list of available commands appears When you press HELP with your cursor in a field on a screen a list of valid entries for that field appears The status line or message line can be found near the bottom of your monitor display This is where the system displays messages for you Check the message line to see how the system responds to your input Write down the message if you need to call our helpline When a procedure requires you to press ENTER to save your changes the screen you were working on clears and the cursor returns to the command prompt The message line shows command successfully completed to indicate that the system accepted your changes Admonishments Admonishments in this book have the following meanings A CAUTION Denotes possible harm to software possible loss of data or possible servi
60. results to see what kind of loads might be a problem NO means that this application is not reasonable See the Constraint Tests results to see what resource you are short of See if you can increase this resource or decrease the number of port networks 1 14 Issue 5 October 2002 555 233 124 Determine ATM Switch Suitability UNKNOWN means that special engineering is required for this application because of the transit traffic The special treatment is necessary because the feasibility depends on the volume of the transit traffic Making any of the changes suggested for NO above might make it feasible regardless of the transit traffic BANDWIDTH LIMITED means that the aggregate trunk bandwidth is insufficient to support the theoretical maximum demand Bandwidth limited applications are not recommended unless you are certain that the requested call load will never exceed the available bandwidth Make sure you are comfortable with the call limit for calls to nonlocal port networks PNs Table 1 5 Constants Timeslots per port network 500 Cache hit ratio 50 EAL PACL bandwidth 96 Table 1 6 Computed values Number of nonlocal port networks 12 Effective number of port networks for PP 19 Effective number of port networks for PMP 16 Number of available timeslots 7920 Per port SVCs PP PMP needed 557 PP SVCs per PN 3 Total PP SVCs 57 PP cells per second required over trunks 13992 Aggregate cell
61. same location For location related feature limitations and interactions see Table 5 11 When finished press Enter to effect the changes 9 Administer Daylight Savings Time rules Type change daylight savings rules and press Enter The Daylight Savings Rules screen displays Screen 5 13 on page 5 28 Administer as many rules as necessary for all of the administered locations If you want to deny access for an individual login m setthe Additional Restrictions field for that login to y and entering daylight savings rules in the Restricted Object List field m setthe Administer Features field for that login to n m setthe Display Admin and Maint Data field for that login to n 5 24 Issue 5 October 2002 Continued on next page 555 233 124 Administering DEFINITY Server Table 5 11 Administer location procedure Continued V Step Action Description 10 Verify date and time Check the system date and time set time Ensure that the Type and Daylight Savings Rule fields are administered correctly Screen 5 14 on page 5 29 Ti Administer ARS Administer the Location field on the ARS analysis screen routing change ars analysis 0 location all observing the following conditions m ARS customer option display system parameters customer options must be enabled m The Multiple Locations customer option must be administered to a value other than all display system p
62. steps displays 14 Continue Press the button under Cnirl 15 Continue Press the button under LED 16 Continue Press the button under the word PRT1 PRT2 PRT3 or PRT4 as required Continued on next page 3 28 Issue 5 October 2002 555 233 124 Installing and Testing Network Synchronization o Table 3 15 RLB loopback testing for the 316X DSU CSU Continued V Step Action Command Description 17 Verify that the Press the double up arrow once then press the DSU CSU is in F1 button twice ESF CSU OPERATIONAL normal displays operating mode Installing 401A 402A or 403A splitters To install a 401A 402A or 403A sync splitter between the network and a DS1 circuit pack follow the procedures listed in Table 3 16 Table 3 16 Splitter installation to DS1 401A 402A 403A V Step Action Command Description 1 Disable disable Prevent the system from switching synchronization synchronization synchronization sources switch switch 2 Busyout DS1 busyout board Busyout the designated DS1 circuit pack circuit pack UUCSS 3 Administer change DS1 Administer the sync splitter sync splitter UUCSS For T1 setthe Near end CSU Type field to integrated see Screen 3 1 on page 3 31 For E1 setthe E1 Sync Splitter field to y see Screen 3 2 on page 3 31 4 Remove cable Remove the cable from the amphenol connector from DS1 located on rear of the DS1 circuit pack circuit pack
63. sys link Show status data for a specified system link Circuit pack automatically resets None Automatically reset an ATM circuit pack after 30 minutes in specific conditions Report system up time status atm board Determine when the circuit pack was last inserted or when a link went up or down Alarm reporting modified None ATM EI and ATM TRK alarms remapped as ATM NTWk Assess the ATM network s performance Display VPI VCl data status station Diagnose network problems without onsite personnel VPI VCI assignments list trace Track successful and failed call setups Report congestion and CLP bit Each ATM Interface tracks the number of received cells having the congestion indicator or the Cell Loss Priority CLP bit set marked The total number of both types of cells either m generates ATM NTWK warning alarms when the number of marked cells received by the circuit pack totaled across all SVCs exceeds 100 m retires ATM NTWK warning alarms when the circuit pack receives less than 90 marked cells within the previous 15 minutes gt NOTE Only AAL 5 SVCs are monitored for CLP or congestion markings 6 6 Issue 5 October 2002 555 233 124 Serviceability Report SONET SDH layer alarms Table 6 4 SONET SDH layer alarms are reported with priority hierarchically These include Loss of Signal LOS Loss of Pointer LOP a Alarm Indication Signal
64. tJ 13M9 x A1INId3G 404 suolllppy pue s peJ6dn 0 19494 ALINISag epes6dy s ju uuuuoo d1J1Dads a 1S uone wozu uondu 5s q puewwop uoIpYy days K Q 30W i gt zZ LL LLI QO 2 5 oO D Issue 5 October 2002 4 3 555 233 124 avd 1x u uo panuijuod Upgrading to ATM PNC SyUl Eq p J lsluluupE Jo 1SII Pesequuinu sAe dsiq yull JOql 1SII Sul JOq ISI EL uonjeojdnp UO pja uor3eorT1dndq syajowesed wejsks ONd FO uorqez doO eTqeuy y ehueyD eBueyo uoneoidnp ONd lqesiq SL suono uuo2 jeolsAyd Aue Aqpue s oud BulAoui81 1oj q ONd g Aqnuels y jnoAsng ynoAsnq Aqpue s ONd g jnoAsng LL OAIO ONd V y yew ol PUBLULWWOD aHueyosajul Oud 198s 1 Bu asn Aressaoau J ANOL S ONd V 84 ey insu3 oud snes ONd 9AL sulWwi9 9q OL pl p ebed uoweziuoiyouAs oinos uo G p U3919S s Su 41 J 1u Buluun Sd IE Aoul H Bueuo uonmeziuoiuou s abueyo 6 Yous oinos uoljgziuoiuou s Buiuollws uonmeziuoiuoSu s Arepuodes o Hulyoyims qesiq jqes p uoneziuoiuouds jqesiq g Sel Nd3 S14 SAOWSI JO Ndd P 0 AOW Nd ue ul SI 8991nos uol ezluoiuocu s uolyez UuoJyoUAS oinos JI gAueay aounos uoneziuouiuou s y S snyejs uolyeziuoiyouAs y99uO Zl y ed Bulpeedoid ioj q suup e uo 2 r U8B10S Aue njos y suonounj yoyims 1 8dojid nsuq oud snl ls yeay y99uo 9 elpew 9 qeaowas elpaw epou B QeAOWAI yOeRQ e o Suolle
65. the faulted link Screen 6 2 J status sys link 2a0101 Location 02A0101 Current Path present Faulted Path present Page 2 of 2 SPE A Type Chan EAL Alarms none State up Time Up 03 12 2001 10 48 Last Fault 03 12 2001 10 50 Faulted Hardware Path Maintenance Maintenance Location Name Alarms Location Name Alarms 01A1 PKT INT none PN 01 PKT BUS none 01C01 ATM EI none 0 35 VPI VCI none ATO1A ATM NTWK none ATO2A ATM NTWK none 0 32 VPI VCI none ATO2A ATM NTWK none J Screen 6 2 Status sys link screen page 2 Use these information resources to interpret the status sys link report m Screen 6 1 and Screen 6 2 m Figure 6 1 6 10 Issue 5 October 2002 555 233 124 Serviceability The ATM network encountered a fault at 10 48 and recovered 2 minutes later using a different VPI VCI link Figure 6 1 u O Re e cydfatm3 LJK 052101 Figure Notes 1 DEFINITY Server PPN 4 VPI VCI 0 32 2 VPI VCI 0 35 5 DEFINITY ECS EPN2 3 ATM network Figure 6 1 Troubleshooting schematic status sys link Additionally use the following information when interpreting this report m Ifthe VPI VCI informat
66. to automatically place a call to a preassigned destination extension public or private network telephone number or feature access code This feature is affected by SVC setup delays and failures Hunt Groups Handle multiple calls simultaneously to a single phone number This feature is affected by SVC setup delays and failures Inbound Call Management Allows you to integrate features of a DEFINITY Server with host application processing and routing and automate delivery of caller information to agents displays This feature is affected by SVC setup delays and failures Intercept Treatment Provides an intercept tone or a recorded announcement or routes the call to an attendant for assistance when calls cannot be completed or when use of a feature is denied This feature is affected by SVC setup delays and failures Intercom Automatic Provides a talking path between two voice terminal users This feature is affected by SVC setup delays and failures Intercom Dial Allows multiappearance voice terminal users to gain rapid access to other voice terminal users within an administered group This feature is affected by SVC setup delays and failures Internal Automatic Answer Provides convenient hands free answering of internal calls to some voice terminal users on most multifunction stations with a speakerphone or a headphone This feature is affected by SVC setup delays and failures Inter PBX Attend
67. 0 4 2 Radiated Immunity IEC 61000 4 3 Electrical Fast Transient IEC 61000 4 4 Lightning Effects IEC 61000 4 5 Conducted Immunity IEC 61000 4 6 Mains Frequency Magnetic Field IEC 61000 4 8 Voltage Dips and Variations IEC 61000 4 11 Powerline Harmonics IEC 61000 3 2 Voltage Fluctuations and Flicker IEC 61000 3 3 Federal Communications Commission Statement Part 15 Note This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable pro tection against harmful interference when the equipment is oper ated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interfer ence in which case the user will be required to correct the inter ference at his own expense Part 68 Answer Supervision Signaling Allowing this equipment to be operated in a manner that does not provide proper answer supervi sion signaling is in violation of Part 68 rules This equipment returns answer supervision signals to the public switched network when e answered by the called station e answered by the attendant or routed to a recorded announcement th
68. 000000 1000000 1000000 4000 1000000 1000000 1000000 Release 6 with 400 5000 6666 1000000 1000000 1000000 1000000 recommended admin Continued on next page 555 233 124 Issue 5 October 2002 1 17 Preparing for Installation and Upgrades Table 1 9 Known limits of commonly used ATM switches Continued Avaya M770 Multifunction r2 Dual Domain 1000000 4096 1000000 1000000 1000000 1000000 1000000 Modules 1 amp 8 Dual Domain 1000000 2048 1000000 1000000 1000000 1000000 1000000 Modules 2 78 amp 9 14 Single Domain 1000000 1024 1000000 1000000 1000000 1000000 1000000 Dual Domain 1000000 4096 1000000 1000000 1000000 1000000 1000000 Fore ASX1000 Release 6 with 2048 2048 16384 1000000 1000000 1000000 1000000 memory model 5 Schedule Installation or Upgrade Schedule the installation or upgrade with the Avaya Technical Support Organization TSO and NetworkCare Professional Services NPS 1 18 Issue 5 October 2002 555 233 124 Installing a DEFINITY Server ATM CES This chapter describes the procedures for installing a new Avaya MultiVantage software running on an Avaya DEFINITY Server ATM CES The procedure is simple in that you install the DEFINITY Server then install the ATM switch and the TN2305X TN2306X interface circuit packs Making it an ATM CES is done administratively refer to Chapter 5 Administering ATM PNC and ATM CES
69. 02 3 ATM A to FM5 Data Center PN 12 PN 15 PN6 PNQ 07A01 08E01 04A01 05E01 e e PN 13 PN 16 07E01 09A01 e e PN 14 PN 17 O8A01 09E01 e e e e PN7 PN10 04E01 06A01 e e PN8 PN11 05A01 O6E01 e e fodfliu EWS 102398 Figure A 1 Sample lightwave interface unit LIU Issue 5 October 2002 555 233 124 DEFINITY Server Administration Worksheet DEFINITY Server Administration Worksheet Use the sample worksheet in this section to baseline the customer s ATM configuration for standard and high reliability systems see Table A 1 on page A 4 Make copies as needed Be sure to leave this worksheet or a copy of it on site 555 233 124 Issue 5 October 2002 A 3 Baselining the Customer s Configuration apd 1x u uo panu1juoD SHSIP ZL Se aweN SsOnn aqumu SUSI ZL Se ueN SSONn aqumu ssaippe uone 3Nd ssaippe uone 3Nd pod OVW IS4 ALINIA WIV z OVW IS ALINIA Wiv S WIV Nd 4 ONd V suia3sAs A Iqeijal uSru pue pALpUR s 1oJ JOdYSYIOM UOTLINSIZUOD JaWIOJsND V lqeL UOBDO YMS 194S ALINISAC uone5o YAMS NLY sy6Ip 9z SS IPpe YAMS WLY LAeny suu ls s Apypiqeiey uB5iH pue puepuejs 104 JoOoYsyIOM i9uuolsno 555 233 124 Issue 5 October 2002 A 4 DEFINITY Server Administration Worksheet osuo2 UOIIMS WLY Wo peay JO S 191129 JOUIGeD
70. 1 NAA1 circuit pack 4 Fiber cables 2 orange multimode 2 SC ST connectors 2x cables for use with the TN2305X circuit pack and 2 yellow single mode 3 SC SC connectors 2x cables for use with the TN2306X circuit pack Figure 2 1 NAA1 Fiber Optic Interface Kit Equipment 2 4 Issue 5 October 2002 555 233 124 NAA1 Fiber Optic Circuit Pack csi models only Table 2 2 Parts List Quantity Description Comcode 1 Fiber optic interface kit 108424391 Kit includes NAA1 circuit pack 2 SC SC connectors 2 SC ST connectors and 4 cables 2 for single mode and 2 for multi mode Installation Instructions Complete this steps after the TN2305X TN2306X circuit pack is installed 1 Insert the connector into the top opening at the rear of the NAA1 circuit pack See Figure 2 2 on page 2 6 Attach either the single mode yellow cable or multimode orange cable to the connector 3 Route the cable through the slot A in the faceplate 4 Determine how much of the cable is needed to reach the ATM circuit pack 5 Wrap the excess cable as shown in Figure 2 2 on page 2 6 and secure with 555 233 124 the clips Repeat these steps for each circuit pack used gt NOTE In Step 1 use the bottom opening at the rear of the NAA1 circuit pack In Step 3 use slot B in the faceplate In Step 5 use the lower set of clips to secure the excess cable Insert the NAA1 circuit pack into slot 11 on the top r
71. 2 display signaling group siggrpnbr screen 2 gt NOTE The D channel is automatically populated in channel 24 T1 and channel 16 E1 and this must match on both ends 8 Check trunk limits DEFINITY Server switch trunk limits must not be exceeded see Table 6 10 Table 6 10 DEFINITY Server trunk capacities by model Capacity c csi si r Maximum trunks per trunk group 99 255 Maximum number of trunk groups 99 666 Maximum number of trunks in the system 400 4000 gt NOTE Port numbers on each end of the emulated circuit do not have to match Is the ATM switch administered correctly To verify that a specific Avaya ATM switch was administered correctly refer to the appropriate reference guide 555 233 124 Issue 5 October 2002 6 21 Troubleshooting TN2305X TN206X circuit pack Did the TN2305X TN206X come up correctly 1 Review the LED conditions for the TN2305X TN206X refer to the appropriate maintenance book for LED indications a Do the TN2305X TN206X LEDs indicate a normal operational state any of the following Active in the PPN Standby in the PPN Archangel mode in the EPN Standby in the EPN CES in any PN 2 If after circuit pack insertion or a demand reset Do the TN2305X TN206X LEDs indicate that it is booting Do the TN2305X TN206X LEDs indicate it is downloading its DSPs Do the TN2305X TN206X LEDs indicate that circuit pack is not completely ins
72. 3 124 Cross product Compatibility Cross product Compatibility Observe the following cross product compatibility issues Table B 7 Cross product compatibility with DEFINITY Server ATM Product Description AUDIX For the caller to hear the complete AUDIX greeting message the connection between the caller and AUDIX must be available immediately after AUDIX answers a call Conversant Similar to the considerations for AUDIX there must be an available talk path between the caller and the Conversant so that the caller hears prompts from the Conversant 555 233 124 Issue 5 October 2002 B 25 ATM Switch Feature Interactions B 26 Issue 5 October 2002 555 233 124 iw Glossary and Abbreviations Numerics 800 service A service in the United States that allows incoming calls from certain areas to an assigned number for a flat rate charge based on usage A AAR Automatic Alternate Routing digit analysis performed in support of the private network numbering plan s AC Access Concentrator ACD Automatic Call Distribution AFI Address Format Identifier AIS Alarm Indication or Inhibit Signal inserted when a network element receives a bad signal and forwarded downstream to tell the receivers what happened ARS Automatic Route Selection digit analysis performed in support of the public network numbering plan s ATM Asynchronous Transfer Mode ATM network duplication ATM network du
73. 4 Contents B ATM Switch Feature Interactions B 1 m Location related Interactions B 1 Features Supported B 7 Features Not Supported B 10 m Delay Interactions B 11 mg ATM Feature Interactions B 20 Cross product Compatibility B 25 GL Glossary and Abbreviations GL 1 IN Index IN 1 555 233 124 Issue 5 October 2002 vii Contents viii Issue 5 October 2002 555 233 124 About This Book This book provides procedures for installing ATM switches and upgrading an existing Avaya DEFINITY Server to an Avaya MultiVantage on DEFINITY Server ATM PNC or ATM CES It specifically covers Installing a new Avaya DEFINITY Server that uses ATM PNC Replacing the center stage switch CSS the central interface between the PPN and EPNs with ATM PNC Upgrading Release 6 3 Release 7 Release 8 Release 9 and Release 10 DEFINITY ATM PNC to Avaya MultiVantage on DEFINITY ATM PNC Adding ATM CES Installing an ATM WAN spare processor WSP The information in this book is intended for use by 555 233 124 Avaya and channel partner trained field installation and maintenance personnel Technical Services Center TSC and Global Service Organization GSO personnel InterNetwork Systems INS engineers and technicians Sales and Design Support Center SDSC personnel Data Services Support Center DSSC Sales associates Avaya channel partners Issue 5 October 2002 ix About This Book Overview
74. 5 Attach the Plug the splitter into the same connector just splitter vacated by the cable 6 Reconnect the Plug the cable into the connector on the splitter cable 7 Secure the Secure the splitter to the carrier using the large splitter mounting strap removed from a fiber transceiver 8 Check Check that the Amphenol connection is secure connection 9 Reseat DS1 Release the clip holding the DS1 circuit pack circuit pack pull out slightly close clip Continued on next page 555 233 124 Issue 5 October 2002 3 29 Installing a DEFINITY Server ATM PNC Table 3 16 Splitter installation to DS1 Continued 401A 402A 403A Continued V Step Action Command Description 10 Release DS1 circuit pack release board UUCSS Restore the designated DS1 circuit pack to service 11 Test the splitter Use the procedure in Splitter port tests 401A 402A only on page 3 19 m Before testing the splitter insert a modular RJ45 plug into jack J1 and jack J2 401A 402A only gt NOTE Do not connect port J1 to port J2 Leave the other end of both cords free because the modular RJ45 plug acts as a opening plug and removes the 100 Q termination from J1 and J2 ports The standard RJ45 to Bantam test cable does not work with the 403A You need a coax to Bantam cable or an adapter for the RJ45 connector m After testing is complete remove the opening plugs from J1 and J2 12 Check the 7 DS1 LEDs
75. 5 21 6 22 Ts 23 8 _ _24 Occ T1 only HOES a SIOS E E A x saa T pa gz t 2 ele ALS N 26 Oce El only wy Screen 5 7 Signaling group D channel assignments screen 2 aaa trunk group Page 1 of 10 k TRUNK GROUP Group Number 1 Group Type isdn CDR Reports y Group Name OUTSIDE CALL COR 1 TN 1 TAC Direction two way Outgoing Display n Carrier Medium ATM Dial Access n Busy Threshold 99 Night Service Queue Length 0 Service Type tie Auth Code n TestCall ITC rest Far End Test Line No TestCall BCC 4 TRUNK PARAMETERS Codeset to Send Display 6 Codeset to Send National IEs 6 Max Message Size to Send 260 Charge Advice none Supplementary Service Protocol a Digit Handling in out enbloc enbloc Trunk Hunt cyclical QSIG Value Added Lucent n Digital Loss Group 13 Calling Number Delete Insert Numbering Format Bit Rate 1200 Synchronization async Duplex full Disconnect Supervision In y Out n Answer Supervision Timeout 0 iy Screen 5 8 Trunk group screen 1 5 20 Issue 5 October 2002 555 233 124 Administering DEFINITY Server aaa trunk group GROUP MEMBER ASSIGNMENTS Port Code Sfx Name O 1 O5 1 Q N P TRUNK GROUP Administered Members min max 0 0 Total Administered Members 0 Night Sig Grp Page 4 of 10 i Screen 5 9 Trunk group screen 4 555 233 124 Issue 5 October 2002 5 21 Administering ATM PNC an
76. 55 233 124 Issue 5 October 2002 3 51 Installing a DEFINITY Server ATM PNC 6 Fillin a row for each TN799B C circuit pack installed Accept the default in the Net Ron field gt NOTE Use the same node name assigned on the Node Names screen If a router is used as a network gateway then use the gateway address for the router connected to the hub supporting the C LAN circuit pack 7 Press Enter to effect the changes 8 Type change ip interfaces and press Enter 9 Type y in the Enabled field for each completed row 10 Press Enter to effect the changes 11 Type change ip services and press Enter change ip services Page 1 of x S IP SERVICES Enabled Service Local Local Remote Remote Protocol Eth Pt Type Node Port Node Port Enabled n SAT ppn_clan 9001 dta_pc 0 n n n n n n A gt NOTE Do not change the Enabled field to y until all the information in the row is completed 12 For a secure restrictive dial up configuration fill in the following fields m Service Type SAT m Local Node slot location of the TN799B C m Local Port any unused port generally 9001 or higher m Remote Node a specific PC node name assigned on the IP Interfaces screen Do not type any m Remote Port 0 default 3 52 Issue 5 October 2002 555 233 124 Administration 13 14 15 16 17 18 For a less secure nonrestrictive dial up conf
77. ADWAY GL uun siu1 ye sulpaq aBejno oc A S LON lt 19q Ndd y YM pus pue NS pou Yo IMs p lelsue1 Se y ul payeloosse 1q YLM URIS uols abejs lt Jaquinu gt 1 1u 2 BU YM payeloosse yul 13q14 Yokes jnoAsng yulj saqy ynoAsnq Jaqu Ino sng YL syu wwo 31JID ds 1rS uonewIoyzur uondu 5s q pueururoo uoy dais KN 1O A p nunuoO2 ONd IALLV Se1ueA YMN PARAY 0 OT Se SSO A IAS ALINIAIG SurperSdn z f lqeL Issue 5 October 2002 4 5 555 233 124 avd 1x u uo panuijuoD sieuueo pod Aq peorjdas aq 10 lueSpA urew Jaye ued uo os pue gg qe Az az AL jdwex 104 SIDED NS 1 W10 18470 V LON lt uolye USA adod Insua 0 S1409 yuejq y m s1 1e9 1UupSpA Aue ooejdoy m sio euluu191 snq pue s jqeo uoqqu snowy m yoed INDI 3 W1V M U y SNOY IIA YIM AMLO Yod E YIM a 1 m129 Bels 19 U29 y 9LJd 1 Ajyeo1sAyd sjane jno dems OS Joy aq Aew sio jo99uuo5 lqe2 ol Je uu UO poou eJaw ay HJ9NYVA W Ajsodoud ayessdo JOU IM ONd WLY sy9ed N0119 eoe 9 UI WLY Mau y 0 pe o9uU0D upwa Sedeajul s y J syoed No119 eOeWE U uolsuedx3 OZ SNL 9y 0 Buipuods uio5 SHEM S9OCL9 U 94do 13q1 OY AOWA osje Jsnw noA sjaulqed y Jo yoeq y UO LON lt YOM a6bejs 19 U90 y y m payeloosse JeuIqed Jo yoeq uo Huljqeo jeyow pue syed NDID ANOOD LSA pue ONS INS 13 Ie eAows ljPOIS Ud asempsey peye
78. AVAYA ATM Installation Upgrades and Administration Using Avaya MultiVantage Solutions 555 233 124 Issue 5 October 2002 Copyright 2002 Avaya Inc All Rights Reserved Notice Every effort was made to ensure that the information in this document was complete and accurate at the time of printing However informa tion is subject to change Preventing Toll Fraud Toll fraud is the unauthorized use of your telecommunications sys tem by an unauthorized party for example a person who is not a cor porate employee agent subcontractor or is not working on your company s behalf Be aware that there may be a risk of toll fraud associated with your system and that if toll fraud occurs it can result in substantial additional charges for your telecommunications ser vices Avaya Fraud Intervention If you suspect that you are being victimized by toll fraud and you need technical assistance or support in the United States and Canada call the Technical Service Center s Toll Fraud Intervention Hotline at 1 800 643 2353 How to Get Help For additional support telephone numbers go to the Avaya Web site http www avaya com support If you are e Within the United States click Escalation Lists which includes escalation phone numbers within the USA Outside the United States click Escalation Lists then click Glo bal Escalation List which includes phone numbers for the regional Centers of Excellence Provid
79. Access Security Gateway ASG see Appendix B Access Security Gateway 555 233 124 Issue 5 October 2002 xv About This Book Antistatic Protection A CAUTION When handling circuit packs or any components of a DEFINITY System always wear an antistatic wrist ground strap Connect the strap to an approved ground such as an unpainted metal surface on the DEFINITY System Remove Install circuit packs A caution When the power is on m The control circuit packs cannot be removed or installed m The port circuit packs can be removed or installed Trademarks All trademarks identified by or are registered trademarks or trademarks respectively of Avaya Inc All other trademarks are the property of their respective owners Tell us what you think Let us know what you like or don t like about this book Although we can t respond personally to all your feedback we promise we will read each response we receive Write to us at Avaya Product Documentation Group 1300 W 120th St Westminster CO 80234 USA Fax to 303 538 1741 Send email to document avaya com xvi Issue 5 October 2002 555 233 124 Preparing for Installation and Upgrades This chapter contains information on preparing for the installation or upgrade to Avaya MultiVantage software running on an Avaya DEFINITY Server ATM Port Network Connectivity ATM PNC and ATM Circuit Emulation Service ATM CES Common activities to e
80. Avaya Cajun A500 switch is used to show this concept DEFINITY DEFINITY PPN E EPN ATM call control Switch fabric Physical Physical iodatrb LJK 052899 Figure 6 4 ATM signaling architecture The following list shows the ATM stack layers discussed in this section m Physical layer mg SONET SDH layer Q SAAL data link layer m ATM call control m Call processing CaPro Layer 555 233 124 Issue 5 October 2002 6 47 Troubleshooting Physical layer Is there an optical signal between the TN2305X TN206X and the ATM switch 1 Identify the OC 3 STM 1 ports on the ATM switch that have DEFINITY port networks attached Be aware that customers may use other ports on the ATM switch for applications unrelated to DEFINITY LAN traffic or multimedia applications for examples m These other applications may manifest themselves in the output of the troubleshooting commands you run on the ATM switch DEFINITY port networks must be identified by their ATM switch port numbers gt NOTE The following examples show DEFINITY port networks connected to ATM switch ports A1 1 and A1 2 1 Does the TN2305X TN206X s YELLOW LED flash 100 ms on and 100 ms off indicating a loss of signal on the fiber Recall that the TN2305X TN206X detects continuity problems with either the transmit
81. B C circuit pack into the port slot identified earlier Administering the TN799B C C LAN circuit pack gt NOTE For more complete information refer to Chapter 5 in the book titled Administration for Network Connectivity for Avaya MultiVantage Software 3 50 Issue 5 October 2002 555 233 124 Administration Administer the TN799B C in the main PPN and each WSP 1 Type change node names ip and press Enter Comes node names ip NODE NAMES Name IP Address Name ppn_clan 192 168 10 21 dta_pc 135 9 267 180 Page 1 of A IP Address z gt NOTE You need IP addresses for the main PPN and each WSP 2 Inthe Name and IP Address fields type the name and IP address for the C LAN circuit pack 3 Add a name and IP address for each additional endpoint that will be dialing into the C LAN circuit pack up to 8 total 4 Press Enter to effect changes 5 Type change ip interfaces and press Enter change ip interfaces IP INTERFACES Inter region IP connectivity allowed n Enable Eth Pt Type Slot Code Sfx Node Name Subnet n C LAN 01C019 TN799 B ppn_clan 25 5 25 9 n 299299 n 259299 n 2506255 n 255 255 n 2592995 n 259299 Mask Gateway Address Rgn 2 9 912 2994 2 55 ee noe 205 2994 n299 Page 1 of a Net 1 lt GD y Cy lt C A gt NOTE Do not change the Enabled field to y until all the information in the row is completed 5
82. B sides in critical reliability systems change display atm pnc pairs This command lets you select 10 pairs of port networks for which measurements can be reported Screen 6 20 shows the output for the command change atm pnc pairs N Pair CO Gy Qn S QJ S Fa a PNC MEASUREMENTS PAIRS Orig Dest lig a led ae rg Z ie ia e i tg Z 5 H oO bh N E P FI 5 iO P Screen 6 20 PNC measurements pairs screen change display atm pnc pairs 6 56 Issue 5 October 2002 555 233 124 Troubleshooting ATM PNC Field descriptions Pair Identifies the port network pair number read only Orig PN These entries identify the originating port network and the Dest PN destination port network for the measured SVCs values are between 1 and 44 default is blank list measurements atm pnc latency This command reads and displays the collected information regarding ATM cell latency and connection times The command line syntax is list measurements atm pnc latency ast hour today peak yesterday peak print schedule gt NOTE If a PN pair is changed during a 24 hour period the peak value reported for the new pair is the highest latency measured after the change If you type list measurements atm pnc latency and press Enter while the PNC duplication feature is disabled the output contains data for A PNC only Measurements are displayed only for administered pn
83. ES circuit packs linked by fiber with no intervening switches Observe the note in step 16 gt NOTE The screens shown are for an Avaya DEFINITY Server R The screen numbers may differ for DEFINITY Servers C CSI and SI Table 5 8 ATM CES administration V Step Action Description 1 Check the customer Type display system parameters customer options and options press Enter The Customer Options screen Screen 5 2 on page 5 17 displays 2 Upgrades only Ensure that the G3 Version field is V10 Go to screen 2 3 Ensure that the Async Transfer Mode ATM Trunking field is y Screen 5 2 on page 5 17 Go to screen 3 4 Ensure that the ISDN PRI field is y Screen 5 3 on page 5 17 5 Install the circuit Install the TN2305X TN2306xX circuit pack and wait for it to packs initialize about 4 minutes 6 Connect the fiber optic cable Attach the fiber optic cable to the circuit pack and to the ATM switch 7 Look up ATM circuit pack locations Type list configuration atm and press Enter The name for this circuit pack appears as ATM INTERFACE or ATM INTF 8 Administer the circuit pack personality Type add atm trunk board UUCSS and press Enter The ATM Trunk Board screen Screen 5 5 on page 5 18 displays 9 Type a name for the ATM board Type the name of the ATM interface circuit pack 15 alphanumeric characters in the Name field 5 12 Issue 5 October 2002 Continued on n
84. Has a transparent DEFINITY feature set to other locations through narrowband QSIG N QSIG or distributed communications system over ISDN PRI DCS gt NOTE Because ATM trunks always appear as ISDN emulated trunks they do not support DCS only DCS Issue 5 October 2002 5 7 Administering ATM PNC and ATM CES ATM CES rules Table 5 5 lists several guidelines for ATM CES administration Table 5 5 ATM CES administration rules Rule How to administer or confirm Both ends of the emulated circuit must have the same number of channels Type change signaling group siggrpnbr and press Enter go to screen 2 Both ends of the emulated circuit must have the same number of trunks Type change trunk group trkgrpnbr and press Enter go to screen 6 Both ends of the emulated circuit must use the same channel numbers Type change signaling group siggrpnbr and press Enter go to screen 2 In the port to channel mapping use the same channel numbers for both ends of the trunk Each end of the trunk may use different port numbers on the respective ATM circuit packs Type change trunk group trkgrpnbr and press Enter go to screen 6 The same port numbers on the circuit packs need not be used on the two ends of the emulated circuit The maximum number of emulated circuits signaling groups on a single TN2305 circuit pack is 8 A circuit pack can have more than one signaling group and more than one
85. Hold above 555 233 124 Continued on next page Issue 5 October 2002 B 23 ATM Switch Feature Interactions Table B 6 Release 7 or later ATM feature interactions Continued Affected by Race Feature Location Condition Description Remedy Ten Digit to X Supports 10 to 7 digit conversion Seven Digit by providing location dependent Conversion routing and location dependent home NPA definition Time of Day X The system clock which System clock if Routing determines time of day routing administered changes transitions permits administration automatically according to of a daylight savings time rule if the specified rule and desired time of day changes follow the system clock Uniform Dial Plan X Uniform Dial Plan in a network of switches makes it easier to merge those switches into a single WAN PNC switch Voice Terminal X Some phones maintain an internal Base correct date and Display Date Time time that is not synchronized with time display on the user s Display the switch and must be set by the location if location is user administered World Class X Location dependent digit analysis Routing and conversion for ARS Multinational Call Routing AAR ARS 1 Ifa customer does not use AAR ARS partitioning or time of day routing then the partition routing table is not used at all and route patterns are administered directly in AAR ARS analysis entries B 24 Issue 5 October 2002 555 23
86. I O connector fiber optic cables Chapter 3 Installing a DEFINITY Server ATM PNC provides a procedure for hardware installation ATM circuit packs T1 or E1 synchronization splitter the ATM switch cabling I O connector fiber optic cables ATM network duplication WAN spare processor Chapter 4 Upgrading to ATM PNC describes the preparation and various upgrade paths for the following upgrades center stage switch to an Avaya MultiVantage on DEFINITY ATM PNC Release 6 3 Release 7 Release 8 Release 9 and Release 10 Avaya DEFINITY ATM PNC to Avaya MultiVantage ATM PNC Chapter 5 Administering ATM PNC and ATM CES provides the step by step procedures for administering ATM port network connectivity ATM PNC ATM circuit emulation service ATM CES Chapter 6 Troubleshooting describes troubleshooting scenarios and offers suggestions for isolating fixing and clearing DEFINITY Server alarms and errors for DEFINITY Server administration ATM related synchronization ATM switch administration Issue 5 October 2002 xi About This Book m Appendix A Baselining the Customer s Configuration provides a worksheet to log the translations and administration information for DEFINITY Server configurations Lightwave interface units m Appendix B ATM Switch Feature Interactions offers a quick reference guide to the features supp
87. M group It is not possible to have a night service extension assigned to an individual trunk group member for other than CES QSIG Global Networking Is supported Remote Access with Security Measures Uses remote access features for incoming calls on ATM trunks including barrier codes and authorization codes Remote Call Coverage Is supported to an endpoint over ATM with the limitation that the ATM trunk cannot be selected by a TAC Restriction Fully Restricted Service Restricts stations to certain ATM trunks Restriction Toll Uses the ARS toll table for ATM trunking B 8 Issue 5 October 2002 Continued on next page 555 233 124 Features Supported Table B 4 Release 7 and later ATM CES trunking features supported Continued Feature Description Restriction Voice Terminal Inward Restricts stations to receive ATM private network calls but not ATM public network calls Restriction Voice Terminal Outward Restricts stations to originate ATM private network calls but not ATM public network calls Restriction Voice Terminal Public Restricts stations to receive ATM private network calls but not ATM public network calls Ringback Queuing Queues Callbacks for any ATM trunk not used for DCS same as ISDN PRI restriction Subnet Trunking Supports subnet trunking over ATM with normal digit manipulation Synchronization See Clock Synchro
88. MS AIS and HP AIS m Remote Defect Identifier MS RDI and HP RDI Loss of Frame LOF m HP PSL The switch masks downstream defects within one transmission network layer For example if a defect is detected within the media transmission network layer the downstream notification occurs through AIS in that layer and does not occur in a client layer also for example the path network layer Each reported alarm shows the time it was detected and the time it was cleared Only the highest level alarm reports as defined in the hierarchy Table 6 4 where a m indicates that the defect contributes as an AND to the Boolean expression for the failure indicates that the defect contributes as an AND NOT NAND m noentry means that the defect is not considered when evaluating that failure Synchronous Transmission Fault Condition Contributing Synchronous Defects Defect LOS LOF MJS AIS MS RDI HP AIS LOP HP PSL HP RDI LOS LOF _ MJS AIS _ _ MS RDI HP AIS LOP HP PSL HP RDI 555 233 124 Issue 5 October 2002 6 7 Troubleshooting Report cell underruns and overruns The system monitors each bearer channel SVCs in ATM PNC PVCs in ATM CES for cell underruns and overruns These errors are aggregated and appear as ATM NTWK warning alarms In general SVCs are set up for a certain traffic rate For example constant bit rate CBR for voice is about 173 cells second
89. N generating its own alarms for example when it loses communication with an EPN g When a WSP is in standby mode and it is unable to take over PPN functionality it generates a minor alarm to the PPN Administration WSPs must be administered and have the current translations from the main PPN installed on them You can install the WSP translations manually or through the Avaya ASP Manager formerly DTA software Before you start Ensure that the following items are ready before you proceed License File Remote Feature Activation RFA is a Web based application that enables the creation and deployment of License Files for all switches beginning with R10 The License File enables the switch s software category release features and capacities License Files are created using SAP order information and or current customer configuration information Without a license file the switch does not provide normal call processing In order to be properly prepared for the upgrade have the items listed in Table 3 18 ready 3 42 Issue 5 October 2002 555 233 124 Administration Table 3 18 DEFINITY Server CSI pre upgrade checklist Item No Item Jv wk Software Release Letter Avaya MultiVantage software on removable media Extra formatted removable media Authorized wrist grounding strap PF S IN Documentation book or PDF file for the current release m Maintenance for Avaya MultiVantage
90. S y DCS Call Coverage y ARS AAR Partitioning y DCS with Rerouting y ARS AAR Shortcut Dialing n DEFINITY Network Admin y Digital Loss Plan Modification n ASAI Proprietary Adjunct Links y DS1 MSP y Async Transfer Mode ATM PNC y Emergency Access to Attendant y Async Transfer Mode ATM Trunking y Extended Cvg Fwd Admin y ATMS y External Device Alarm Admin y Attendant Vectoring n Flexible Billing y Audible Message Waiting y Forced Entry of Account Codes y Authorization Codes y Global Call Classification y Y NOTE You must logoff amp login to effect the permission changes Screen 6 24 Optional features screen 2 555 233 124 Issue 5 October 2002 6 65 Troubleshooting ange system parameters atm s ATM RELATED SYSTEM PARAMETERS THRESHOLDS OF SETUP EVENTS TO DECLARE IMPAIRMENT TREATMENT DURING IMPAIRED CONDITIONS Deny Calls Using Impaired Paths n Page 1N Activation 4 Deactivation 3 Timeout msec 1000 Screen 6 25 ATM related system parameters Field descriptions Activation Deactivation Timeout msec Deny Calls Using Impaired Paths 6 66 Issue 5 October 2002 This field specifies the percentage of setup events for a path to become impaired That is if the percentage of setup events for a given path meets or exceeds this administered value then it becomes impaired see example below An alarm is raised against an ATM IMP when one
91. System ATMS Measures transmission performance for voice and data trunk facilities This is affected by ATM WAN problems Automatic Wakeup Allows attendants front desk users and guests to place an automatic wakeup call to a certain extension at a later time This feature is affected by SVC setup delays and failures Bridged Call Appearance Allows single line and multi appearance voice terminal users to have an appearance of another user s primary extension number This feature is affected by SVC setup delays and failures Busy Verification of Terminals and Trunks Allows attendants and specified multi appearance voice terminal users to make test calls to trunks voice terminals and hunt DDC and UCD groups This feature is affected by SVC setup delays and failures Call Coverage Provides automatic redirection of calls to alternate answering positions in a Call Coverage path This feature is affected by SVC setup delays and failures Call Detail Recording CDR Collects detailed information about all incoming and outgoing calls on specified trunk groups and if you use intraswitch CDR about calls between designated extensions on the switch No effect Call Forwarding Allows users to redirect calls to designated destinations The feature is affected by SVC setup delays and failures Call Park Allows users to put a call on hold and then retrieve the call from any other voice terminal within th
92. TENANCE Start Time 01 00 Stop Time 01 01 Daily Maintenance daily Save Translation no Control Channel Interchange daily System Clocks Interchange daily SPE Interchange daily Screen 4 1 Maintenance related system parameters x atus pnc PORT NETWORK CONNECTIVITY Duplicated no Software Locked Standby Busied Standby Refreshed Interchange Disabled A PNC B PNC Mode active Mode State of Health State of Health Inter PN Index Inter PN Index Major Alarms 0 Major Alarms Minor Alarms 0 Minor Alarms Warning Alarms Warning Alarms Screen 4 2 Port network connectivity 4 12 Issue 5 October 2002 555 233 124 Administration screens I ee change cabinet 1 Page 1 of 1 SPE B CABINET CABINET DESCRIPTION Cabinet 1 Cabinet Layout five carrier Cabinet Type processor Number of Portnetworks 1 Room Floor Building CARRIER DESCRIPTION Carrier Carrier Type Number Duplicate iG port PN 01 B processor PN O1 A processor PN 01 x Fan D dup sw node SN 01 01F E switch node SN 01 01D a Screen 4 3 Cabinet change atm pnc 1 ATM PNC Connection Number 1 A PNC B PNC Location 01B02 Location 01B02 Name Name Address Format ICD ATM Address Format ICD ATM AFI 47 AFI 47 ICD 0005 ICD 0005 HO DSP 80FFE1000000F2071B02 HO DSP 80FFE1O00000F2071B02 EST 000000000000 ESI 000000000000 Re SEL 00 SEL 00 Screen 4 4 ATM PNC 555 233 124 Issue 5 Oc
93. X X X X X maintenance test and reset for ATM circuit packs that have not been administered as ATM Expansion Interface ATM El or ATM trunk ATM TRK ATM NTWK Indicates problems with the X X network primarily signaling including the ATM switch es ATM SGRP Monitors ATM signaling groups X X X X ATM SYNC Monitors the common reference X X frequency among the DEFINITY ECS the ATM switch es central offices CO and customer premise equipment CPE ATM TRK Monitors the ATM circuit pack when X X X X administered for trunking EXP PN Is responsible for overall X x maintenance of an EPN SYS LINK Monitors system links x x x X 6 16 Issue 5 October 2002 555 233 124 Troubleshooting ATM CES Troubleshooting ATM CES Table 6 8 provides a first level method for troubleshooting an installation Table 6 8 ATM CES installation troubleshooting checklist Problem Solution Is the DEFINITY Server software Release 7 Verify that software is Release 7 or later or later On System Parameters Maintenance screen Set to correct field Is Bus Bridge field set to enabled csi Set to correct field Is Packet Bus field set to activated Verify replace El circuit packs r Si Are El circuit packs TN570Bs or later All COR COS UDP FRLs AAR and ARS Verify they are all set correctly support proper routing The following list provides tips for further ATM CES troubleshooting Inspe
94. Y Server ATM PNC Table 3 13 Splitter installation to DS1 Continued V Step Action Command Description 10 Check After about 20 s all the alarm LEDs on the 316X DSU CSU CSU or DSU CSU should go out LEDs If this is the case perform steps 11 through 12 Otherwise go to step 13 11 Check for CSU Verify that no alarms are against the CSU the alarms OK SIG SIG LEDs are lit 12 Test the circuit test board Verify that the DS1 circuit pack passes Tests pack UUCSS 138 through 145 If these tests pass and this is a new installation go to Step 14 If any one of Test 138 through 145 fails follow the repair procedures listed in Maintenance for Avaya MultiVantage and DEFINITY Server R After clearing all errors retest the circuit pack 13 Run error list Wait 15 minutes Check the error report and report measurements verify that the DS1 circuit pack is free of any ds1 summary errors UUCSS To interpret the periodic list measurements report 14 DTE and RLB loopback tests new installations Perform both DTE and RLB loopback test at the 316X CSU or DSU CSU to verify that the DS1 board can successfully transmit and receive a DS1 signal through the splitter to the 316X and back to the DS1 board Go to the DTE loopback procedure on page 3 27 and RLB loopback procedure on page 3 28 3 26 Issue 5 October 2002 555 233 124 Installing and Testing Network Synchronization o DTE loopback proced
95. a list trace tac xxx a where xxx is the trunk access code number and a means that you are requesting ATM specific data Example Screen 6 4 shows VPI VCI data for a successful 2 party call setup a N list trace station 52501 a Page 1 of 1 SPE B LIST TRACE time data 15 12 07 Calling party station 57405 cid 0x20 15 12 09 dial 52501 TS 25309 ring station 52501 cid 0x20 15 12 09 ATM setup PN01 0081 to PN03 0045 15 12 09 ATM setup PN03 0046 to PN01 0082 15 12 11 active station 52501 cid 0x20 idle station 57405 cid 0x20 E Screen 6 4 List trace screen list trace station m Ifthe setup is successful the assigned VPI VCI appears along with the Port Network PN number portion of the ATM address m If the setup fails the cause code associated with the failure appears 6 14 Issue 5 October 2002 555 233 124 Alarms and errors These events are not included in the list trace command Parties dropped from the SVC by the network after a successful add party are neither detected nor reported SVCs released or saved in the cache after the phone call is terminated are not traced This applies to SVCs in existence when a call is hung up and to SVCs that belonged to a discarded call when it is merged into another call Events on SVCs not actually assigned to the call This primarily includes SVCs supporting announcements music and automatic wake up These SVCs are considered system resources and do not b
96. ack is not connected to the ATM switch at the Q SAAL protocol layer then no report is displayed 1 If the port of interest is not configured for UNI signaling then the port was administered for no UNI signaling Verify that signaling is UNI3 1 2 If the port of interest was administered for UNI3 0 signaling verify that signaling is UNI3 1 3 Check to see if the TN2305X TN206xX circuit pack is actively sending and receiving Q SAAL Protocol Data Units with the ATM switch Q 93B network layer Are connection requests being received by ATM switch call control gt NOTE If there is no connection between the TN2305X TN206xX circuit pack and the ATM switch at the Q 93B protocol layer then no report displays 1 Check the port of interest If it is not configured for UNI signaling then the port was administered for no UNI signaling Verify that signaling is UNI3 1 2 The connect setup and release message counters should be a nonzero number if the ATM switch is handling Q 93B protocol layer messages sent by the PPN and EPN They may not increase during troubleshooting unless calls are being made because the PPN initially sets up control connections to the PPN and then sets up talk path connections as needed 3 Check to see if connections are being rejected The error may be on the PPN port even though the EPN port is the one misbehaving and vice versa 4 Type display errors and press Enter 5 Setthe Error List field to er
97. administration you might want to run through a final checklist and verify that everything is working This section contains a final installation checklist and a procedure for testing the installation Use Table 5 13 to make sure that the switch administration for both the ATM switch and DEFINITY Server is complete Use Table 5 14 on page 5 35 and Table 5 15 on page 5 36 to test the ATM PNC and ATM CES installations respectively 555 233 124 Issue 5 October 2002 5 33 Administering ATM PNC and ATM CES Table 5 13 Final installation checklist Switch administration What to check How to check ATM 1 A VPI or VCI is administered for each CES Query ATM switch PVC 2 Class of service is Constant Bit Rate CBR Query ATM switch 3 Quality of Service QoS is Peak Cell Rate Query ATM switch PCR DEFINITY 1 ATM circuit packs inserted and translated Query DEFINITY Server list Server switch 2 Signaling group a Signaling group for each PVC identifier Circuit pack ID VPI VCI VC type is PVC D channel port number assigned properly f Signaling type CES administered ooo o g Minimum number of channels administered total of 7 at least 1 must be a D channel h D and B channel to por t mapping 3 PVCs are up configuration atm Query DEFINITY Server status signaling group Query DEFINITY Server status signaling group n If signaling group is in service then PVCs are up ATM PNCG 1
98. ant Service IAS Allows attendants for multiple branches to be concentrated at a main location Incoming trunk calls to the branch as well as attendant seeking voice terminal calls route over tie trunks to the main location This feature may be affected by SVC setup delays and failures Intraflow and Interflow Allows you to redirect ACD calls from one split to another split when the splits are not vector controlled This feature is affected by SVC setup delays and failures Look Ahead Routing Provides an efficient way to use trunking facilities This feature is affected by SVC setup delays and failures Loudspeaker Paging Access Loudspeaker Paging Access provides attendants and voice terminal users dial access to voice paging equipment This feature is affected by SVC setup delays and failures Malicious Call Trace Allows you to trace malicious calls No effect Manual Message Waiting Enables multi appearance voice terminal users to press a designated button on their own terminals and light the Manual Message Waiting button lamp at another multi appearance voice terminal No effect B 16 Issue 5 October 2002 Continued on next page 555 233 124 Delay Interactions Table B 5 ATM delay interactions Continued Feature Description Manual Originating Line Service Connects single line voice terminal users to the attendant automatically when a user lifts the handset This feature
99. arameters customer options Page 3 Of 6 N OPTIONAL FEATURES Hospitality Basic y PNC Duplication y Hospitality G3V3 Enhancements y H 323 Trunks n Processor and System MSP y IP Stations n Private Networking y ISDN Feature Plus y Restrict Call Forward Off Net y ISDN BRI Trunks y Secondary Data Module y ISDN PRI y Station and Trunk MSP y Malicious Call Trace y Mode Code for Centralized Voice Mail n Tenant Partitioning y Mode Code Interface y Terminal Trans Init TTI y Multifrequency Signaling y Time of Day Routing y Multimedia Appl Server Interface MASI y Uniform Dialing Plan y Multimedia Call Handling Basic y Usage Allocation Enhancements y Multimedia Call Handling Enhanced y Multiple Locations y Wideband Switching y Personal Station Access PSA y Wireless y N NOTE You must logoff amp login to effect the permission changes _ Screen 5 10 Optional features screen 3 555 233 124 Issue 5 October 2002 5 25 Administering ATM PNC and ATM CES change cabinet 1 Page 1 of 1 CABINET CABINET DESCRIPTION Cabinet 1 Cabinet Layout five carrier Cabinet Type processor Number of Portnetworks 1 Location 1 Room Floor Building CARRIER DESCRIPTION Carrier Carrier Type Number C not used PN 01 B not used PN 01 A processor PN 01 x fan D not used PN 01 not used PN 01 P Screen 5 11 Cabinet gt NOTE With Release 7 1 or later software all cabinets are auto
100. ard Trunk Alarms Alarm Group 4 Off board Trunk Alarms Alarm Group 4 On board Adjunct Link Alarms Off board Adjunct Link Alarms Off board MASI Link Alarms Off board DS1 Alarms Off board PI LINK Alarms Off board Alarms Other w Off board ATM Network Alarms x Screen 6 26 Alarm reporting options screen 1 od ZeZeg az 2222 2M 22 sss ss s spa ss su s s e S 555 233 124 Issue 5 October 2002 6 67 Troubleshooting 6 68 Issue 5 October 2002 555 233 124 Baselining the Customer s Configuration Appendix A provides a worksheet for recording information about the customer s configuration The kinds of information to baseline includes a ATM Switch Administration m Interconnections m DEFINITY Server Administration Worksheet ATM Switch Administration Refer to your Avaya ATM network switch s quick reference guide for more information 555 233 124 Issue 5 October 2002 A 1 Baselining the Customer s Configuration Interconnections Record the interconnection of fiber optic cabling on the LIU form Figure A 1 Record the DEFINITY Server port network number below the ATM switch port in Table A 1 on page A 4 Lightwave Interface Unit LIU ATM B to FM5 Data Center O O e PN 12 PN 15 PN6 PN9 07B02 08D02 04B02 05D02 e e ee PN 13 PN 16 PN7 PN10 07D02 09B02 04D02 06B02 PN 14 PN 17 PN8 PN11 08B02 09D02 05B02 06D
101. as they look on a DEFINITY Server R platform through a SAT Your interface and screen page numbers may differ 555 233 124 Issue 5 October 2002 5 1 Administering ATM PNC and ATM CES Acquiring ATM Addresses Equipment that interfaces with an ATM switch must have a unique 40 digit 20 byte ATM address These 40 characters are divided into sectors as Table 5 1 shows Table 5 1 ATM addressing Hex digit Length position hexadecimal Description 1 26 26 Network prefix that identifies a particular ATM switch in the network 27 38 12 End system identifier ESI identifies each end station connected through an ATM switch 39 40 2 Selector byte is always 0 for DEFINITY ATM 1 The ESI is usually the IEEE Media Access Control MAC address programmed into the end station device during its manufacture The MAC address on the TN2305X TN2306xX is located on the MAC address button on the circuit pack In Release 7 or later software the address of the EPN is automatically derived by the local ATM switch using the address registration procedure defined in the Integrated Local Management Interface ILMI The ATM switch uses its 13 byte network address plus the 6 byte ESI or MAC address and the 1 byte selector byte of the corresponding TN2305X or TN2306X board s in the EPN to formulate the 20 byte ATM address es ATM switches can use any of the address formats listed in Table 5 2 on page 5 3 gt NOTE The beginning AFI
102. at can be administered by the customer premises equipment CPE user This equipment returns answer supervision signals on all direct inward dialed DID calls forwarded back to the public switched tele phone network Permissible exceptions are e A call is unanswered A busy tone is received A reorder tone is received Avaya attests that this registered equipment is capable of providing users access to interstate providers of operator services through the use of access codes Modification of this equipment by call aggregators to block access dialing codes is a violation of the Telephone Operator Consumers Act of 1990 This equipment complies with Part 68 of the FCC Rules On the rear of this equipment is a label that contains among other information the FCC registration number and ringer equivalence number REN for this equipment If requested this information must be provided to the telephone company The REN is used to determine the quantity of devices which may be connected to the telephone line Excessive RENs on the telephone line may result in devices not ringing in response to an incoming call In most but not all areas the sum of RENs should not exceed 5 0 To be certain of the number of devices that may be connected to a line as determined by the total RENs contact the local telephone company REN is not required for some types of analog or digital facilities Means of Connection Connection of this equipment
103. ation administration 5 23 M maintenance objects 6 15 ATM NTWK 6 6 6 8 6 13 Meiners Algorithm 1 13 N NAA1 fiber optic circuit pack 2 3 network synchronization 3 4 NetworkCare Professional Services 1 18 R reliability ATM network duplication 3 32 reliability configurations parts required for 1 4 Remote Feature Activation RFA 3 42 3 43 3 44 RLB 3 28 S Single Sign On SSO 3 43 3 44 SONET SDH layer alarms 6 7 standards electromagnetic compatibility 3 555 233 124 Index survivable remote WSP spare processor 3 36 SVC cache administration 5 30 switch suitability known switch limits 1 17 switched virtual connection 1 13 synchronization network 3 4 synchronization connections directly to timing source 3 11 through a DSU CSU 3 11 through an ICSU 3 11 synchronization splitters 3 4 400A T1 3 5 3 6 3 11 3 12 401A T1 3 5 3 7 3 13 402A E1 3 5 3 8 3 13 403A E1 3 5 3 9 3 13 connected through a DSU CSU 3 24 connected through an ICSU 3 21 DTE loopback procedure 3 27 E1 1 4 for specific countries 3 15 installing 400A T1 3 20 jumper settings 401AT1 3 10 402A E1 3 10 403A E1 3 10 T1 1 4 testing 3 19 system capacities 1 7 System Identification SID number 3 43 T test equipment 103A block 1 7 3 22 3 23 15411C cable kit 1 7 700A DS1 CPE loopback jack 1 7 3 22 3 23 Phoenix 1541C Test Set 1 7 Phoenix 5575A T1 Test Set 1 7 TN2305B
104. aya ATM WAN Spare Processor Manager Release 1 1 Installation and Configuration book that comes with the Avaya VisAbility Management Suite software CD and the online help for its management software applications Installing and Administering C LAN Circuit Pack To install a C LAN circuit pack you need the following items 555 233 124 An unoccupied port slot must be same slot in each WSP as in main PPN see Figure 3 11 A 10 BaseT Ethernet connection into your local area network Valid unused unique IP addresses on your network for the C LAN circuit packs in the main PPN and each WSP Issue 5 October 2002 3 49 Installing a DEFINITY Server ATM PNC You also need the following hardware 1 each for the main PPN and 1 each for each WSP TN799B C or later Control LAN C LAN circuit pack mg 259A connector CAT5 cable Installing the TN799B C C LAN circuit pack From the rear of the cabinet 1 Connect the 259A connector to the backplane connector corresponding to the TN799B C slot 2 Connect one end of the CAT5 cable to the 259A connector Connect the other end to the customer s network From the front of the cabinet A CAUTION When adding or replacing any hardware be sure to ground yourself against electrostatic discharge ESD by wearing a grounded wrist strap gt NOTE The TN799B C circuit pack is hot swappable so you do not need to power down the carrier to install it 3 Insert the TN799
105. ays go to 133 through 266 and so on 11 Continue Press the double up arrow 12 Continue Press the button under the Yes readout when asked to save options 13 Continue Press the button under the Active readout when asked where to save the options Command Complete displays 14 Retest Retest 15 Ifthe 316X CSU or Remove the H600 307 DS1 cable from the splitter and the DSU CSU fails the splitter from the DS1 circuit pack DTE or RLB loopback tests 16 Remove splitter Remove the splitter from the DS1 circuit pack Continued on next page 555 233 124 Issue 5 October 2002 6 33 Troubleshooting Table 6 12 Troubleshooting 400A T1 synchronization through a DSU CSU Continued V Step Action Description 17 Reconnect the cable Reconnect the H600 307 cable directly to the DS1 circuit pack After about 30 s all the alarm LEDs on the 316X DSU CSU should go out If the alarm LEDs on the 316X CSU or DSU CSU do not go out go to step 19 18 Test circuit pack Test the DS1 circuit pack test board UUCSS If any one of Test 138 through 145 fails follow the repair procedures listed in DEFINITY ECS Maintenance for R1 Or 19 Check for errors Wait 15 minutes and check that the list measurements ds1 summary UUCSS report is free of any errors Use Table 3 6 to help interpret the report 20 Replace the splitter If the alarm LEDs on the 316X are not lit replace the splitter I
106. back jack test begin Start the CPE loopback test m Ifthe test passes the splitter is functioning properly go to Step 3 m lf the test fails follow the procedures in Troubleshooting synchronization 400A only on page 6 31 3 Terminate the test ds1 loop Terminate the test test UUCSS end loopback span test 4 Release the release board Release the DS1 circuit pack DS1 circuit pack UUCSS 5 Reassign change Reassign sync to the designated DS1 circuit pack synchronization synchronization 555 233 124 Issue 5 October 2002 3 23 Installing a DEFINITY Server ATM PNC Connected through a DSU CSU Before connecting any of the timing hardware ensure that the DSU CSU is configured to report loss of signal alarms If using a 316X CSU connected to a T1 facility and used as the DEFINITY Server synchronization source verify or change the 316X settings options to ensure that it sends an AIS blue alarm to the DEFINITY Server DS1 circuit pack or to the ATM switch whenever a network LOS loss of signal occurs Upon receiving a LOS the DEFINITY Server or ATM switch transfers to its backup synchronization source To configure the 316X CSU to send an AIS blue alarm use the procedures in Table 3 12 Table 3 12 Configuring the 316X CSU to send AIS blue alarm V Step Action Description 1 Configure CSU At the 316X CSU press the double up arrow 2 Go through
107. backbone switch and to the ATM access concentrator are OC 3 STM 1 through the TN2305X TN206X ATM interface circuit packs over fiber optic cable When traffic exceeds the capacities of the IMA links contention for access to the ATM network occurs In such cases SVC setups requested by the DEFINITY Server can be denied by the ATM network and associated components and calls are not completed In this section a failed SVC setup means that the ATM network has actively rejected the request A delayed SVC setup means that the SVC setup exceeded a time threshold specified in milliseconds ms Performance indicators of both failed and delayed SVC setups m The called party may hear ringing take the receiver off hook and hear nothing The called party may eventually receive a delayed call but never receives a failed call lf the call was delayed the calling party hears silence if one of the SVCs is not up or hears the called party if it is up m If the call is never completed the caller eventually hangs up without knowing why the call was not completed Therefore SVC failures that occur more often than normal are most often evidence of an ATM network that is out of specification The tools to manage the DEFINITY Server switch and the ATM network are m Alarming out of spec conditions SVC latency commands a Administration thresholds to either allow or deny completion of calls that require a new SVC over a path that recently experienced
108. ble Table B 5 ATM delay interactions Feature Description POTS plain old telephone Lets in normal point to point calls the terminating side does not ring service until an SVC is established through the WAN AAR Automatic Alternate Route calls based on the preferred normally the least expensive Routing route available at the time the call is placed ARS Automatic Route Selection AAR and ARS Overlap Determines that if the call is to be routed to another switch over a trunk Sending with ISDN overlap sending the system seizes the outgoing ISDN trunk and starts sending digits while the DEFINITY Server continues to collect receive the remaining incoming digits Continued on next page 555 233 124 Issue 5 October 2002 B 11 ATM Switch Feature Interactions Table B 5 ATM delay interactions Continued Feature Description AAR and ARS Partitioning Manages geographically dispersed EPNs Agent Call Handling Allows you to administer functions that Automatic Call Distribution ACD agents use to answer and process ACD calls Automatic answering zip tone calls are also affected by SVC setup delays and failures Alternate Operations Support System Alarm Number OSSA Allows you to establish a second number for the switch to call when an alarmable event occurs This feature is affected by SVC setup delays and failures Answer Detection Detects when the called party answers a call
109. c network TAC precedence over a m other service numbers calls location specific routing entry m local operator access m local calls in general Continued on next page 555 233 124 Issue 5 October 2002 B 3 ATM Switch Feature Interactions Table B 2 DEFINITY Server operations affected by location Continued Operation Description User interface Performance ARS Digit m Code To simplify the Maximum 600 conversion Conversion Conversion administration of AAR ARS entries possible When Foreign and its interaction with Release 7r or later Number Plan TOD routing and partition Provides a fixed point of Area FNPA groups partitioning should reference for digit analysis 10 digit or be separated from AAR Home N mber and ARS analysis In other Plan Area words AAR ARS analysis HNPA 7 digit entries could specify a n mbers ate routing index from 1 to converted the 2000 and a separate table home NPA could be used to specify usSed is the routing treatment for determined each of 8 partitions for from the each routing index originator s administered location m Call Redirection Uses the location and partition group of the forwarded or covered party not those of the caller Daylight Up to 15 starting Each location must havea Once administered all Savings Time and ending dates and times and the change increment in hours and minutes can be administered for different locations Daylight Savings Time rule admini
110. c pairs That is if 5 pairs were administered on the ATM PNC Measurements Pairs screen the list measurements atm pnc latency output consists of 5 measurement entries If the system time has been modified through the set time command during any measurement hour Y that measurement hour is displayed as Y instead of YOO to indicate that the data for that hour may be invalid If an administered pnc pair is changed the next time measurements are gathered the today peak entry for the old pnc pair is replaced with an entry for the new pair and all counters are set to 0 555 233 124 Issue 5 October 2002 6 57 Troubleshooting Screen 6 21 shows the output for this command ist measurements atm pnc latency last hour Switch Name PN PN Count 5 2200 L 8 1219 5 8 2663 5 7 143 4 2 7101 LO LL 353 10 12 3360 10 1 1570 10 1570 2 1100 Orig Dest PN Connection ms 143 78 220 105 326 54 76 71 83 62 ATM PNC LAT Count 2055 1144 2386 123 6845 343 3326 1547 1547 1038 Date ATM NW Setup Hour ms 153 83 245 122 338 56 TI 72 84 66 7 23 pm S SAT MAR 21 1998 ENCY MEASUREMENTS 900 900 900 900 900 900 900 900 900 900 aa at etc B PNC PN Connection ATM NW Setup Hour Count ms Count ms Screen 6 21 ATM PNC latency measurements Field descriptions Orig PN Dest PN PN Count Connection ms ATM NW Count Setup m
111. ce interruptions A WARNING Denotes possible harm to hardware or equipment Ay DANGER Denotes possible harm or injury to your body Physical dimensions 555 233 124 Physical dimensions in this book are in inches in followed by metric centimeters cm in parentheses Wire gauge measurements are in AWG followed by the cross sectional area in millimeters squared mm in parentheses Issue 5 October 2002 xiii About This Book How to get this book On the Web If you have internet access you can view and download the latest version of this book To view the book you must have a copy of Acrobat Reader To access the latest version 1 At your browser go to the Avaya web site http www avaya com Select Support Select Online Services Select Documentation Select Recent Documents 9 aR wD Scroll down to find the latest release of DEFINITY or Avaya MultiVantage Software documents 7 Search for the document number to view the latest version of the book Non Web This book and any other DEFINITY or Avaya MultiVantage Software books can be ordered directly from Globalware Solutions 200 Ward Hill Avenue Haverhill MA 01835 USA 1 800 457 1235 phone 1 800 457 1764 fax Non 800 numbers 1 410 568 3680 phone 1 410 891 0207 phone How to get technical assistance xiv For additional support and trouble escalation 1 At your browser go to the Avaya web site http www avaya
112. cell count is not increasing this may be because the port was administered with no UNI signaling Ensure that signaling is UNI3 1 m Although the error counters may not be zero they should not be large either compared with the receive and transmit cell counters If the counters are large and increasing check the fiber integrity Make sure the fiber pairs are securely plugged into both the TN2305X TN206xX circuit pack and the ATM switch m lf the fiber has been pulled and reinserted as part of fault diagnosis the nonzero loss of signal error counter may be correct 6 26 Issue 5 October 2002 555 233 124 Troubleshooting ATM CES Call processing CaPro Layer Are control channels being established from the PPN to the EPN Diagnostics 1 Do you get a dial tone on a set on the port network in question Can you ring a set on the EPN dialing from the PPN and vice versa Type list sys link and press Enter Screen 6 6 shows the screen output Va list sys link SYSTEM LINKS INFORMATION Location Link Type State Current Faulted Last Fault Channel Path Path Recorded 02A0101 EAL up present present 12 06 1997 16 20 01B0202 PACL up present present 12 06 1997 16 17 02A0102 PACL up present present 12 06 1997 16 20 J Screen 6 6 System links information 555 233 124 Ensure that the fields have the values indicated below Link Type One PACL to each TN2305X TN206X in either a PPN or an Channel EPN and one EAL t
113. configurations an additional page to the status station screen appears and contains information about m the VPI VCI for the originating station m upto 10 connected port s m the VPI VCl associated with the connected port s Use this command to get a snapshot of the VPI VCI data for a specific station These data enable you to diagnose their network s without onsite service personnel or Avaya technical support Command interactions Also consider the following interactions when issuing or interpreting the status station command For connected ports that are located in the same port network as the originating station the VPI VCl value of n a appears m If VPI VCI value has d down added at the end for example 0 1234 d this means that the SVC is down 555 233 124 Issue 5 October 2002 6 13 Troubleshooting m This page appears only if ATM PNC is enabled on the system parameters customer options screen For PNC Duplication only the active VPI VCl is shown m VPI VCI data are not shown for status trunk status access endpoint status attendant status bri port status data module VPI VCI assignments The list trace command includes the terminating VCI number for setup connections between port networks The command syntax for the qualifiers to this command are list trace station xxxxx a where xxxxx is the station number and a means that you are requesting ATM specific dat
114. cting LEDs Describes the possible LED states on the TN2305X TN206X ATM interface circuit packs ATM switch m Troubleshooting interoperability Provides guidelines for troubleshooting Physical connections Administration TN2305X TN206X circuit pack ATM signaling architecture m Unusual ATM trouble conditions Describes difficult to diagnose failure modes in the DEFINITY ECS and ATM switch combinations mg DEFINITY Server ATM CES troubleshooting commands Describes specific troubleshooting commands 555 233 124 Issue 5 October 2002 6 17 Troubleshooting Inspecting LEDs To get a high level status of the system observe the LEDs on the TN2305X TN206X ATM interface circuit packs and the ATM switch For information on interpreting the LEDs on the ATM switch refer to your switch s quick reference guide For information on interpreting the LEDs on the TN2305X TN206X circuit packs refer to the following books m Maintenance for Avaya MultiVantage amp DEFINITY Server R m Maintenance for Avaya MultiVantage amp DEFINITY Server SI m Maintenance for Avaya MultiVantage amp DEFINITY Server CSI Troubleshooting interoperability This section covers the following ATM interoperability topics m Physical connections Checks for correct ATM installation and configuration a Administration Checks for correct DEFINITY ECS and ATM switch administration a TN2305X TN206X circuit pack Checks LED status circu
115. ctober 2002 555 233 124 Installing and Testing Network Synchronization Table 3 4 lists the splitter model s applicable to specific countries Table 3 4 Country specific splitter applications Splitter model 400A 401A 402A 403A T1 E1 E1 100 Q 120 Q 759 Country Argentina Y Australia Austria Bahrain lt lt lt lt Belgium lt lt lt lt Brazil Canada Y China Columbia Denmark Egypt Finland France lt lt lt lt lt lt lt Germany Hong Kong India Indonesia Ireland lt lt lt lt lt lt lt lt lt lt lt lt lt lt Italy Japan Korea Luxembourg Y Malaysia Y Mexico Netherlands Y New Zealand lt lt lt lt lt lt lt Norway Y Continued on next page 555 233 124 Issue 5 October 2002 3 15 Installing a DEFINITY Server ATM PNC 3 16 Table 3 4 Country specific splitter applications Continued Country Splitter model 400A 401A T1 100 Q 402A E1 120 Q 403A E1 75 Q Philippines Poland Portugal Russia Saudi Arabia lt lt lt lt lt Singapore South Africa Spain Sri Lanka Sweden Switzerland Taiwan Ukraine UAE UK lt lt lt lt lt lt lt lt lt lt
116. d ATM CES Changing the port to channel mapping Use the following steps to change the port to channel mapping for emulated circuits 1 Type busyout atm signaling group siggrpnbr and press Enter to busyout the signaling group Type change trunk group trkgrpnbr and press Enter Remove any port administration on screen 6 Type change signaling group siggrpnbr Modify the port to channel mapping Type change trunk group trkgrpnbr and press Enter Add the ports back in on screen 6 using new port numbers if desired Type release atm signaling group siggrpnbr and press Enter to release the signaling group The display shows the command aborts but the D channel and B channels come up DEFINITY commands for CES Administration commands that are useful in working with CES are listed in Table 5 10 Table 5 10 ATM administration commands Command Description display circuit packs cabinet Displays the packs in the cabinet identifying ATM Trunk as well as ATM PNC El boards ATM Interface boards have not been specified as CES or PNC yet display atm ports eqloc Displays the 256 ports on the ATM board with the corresponding signaling and trunk group list configuration atm Lists the ATM boards identifying equipment location board code type and vintage list configuration trunks Lists boards identifying assigned ports Although the ATM board is listed the 256 ports are not 5 22 Issue 5 October 2002
117. d to a station an inter PN connection is initiated and the phone rings This procedure applies to calls to stations data modules and attendant consoles When the user answers the station should be connected before the user says hello Trunk seizure Trunk seizure happens after an outgoing call is submitted to an outgoing trunk port followed by address outpulsing Seizure and address outpulsing do not require an established talk path to the trunk If the talk path to or from the trunk is delayed for several seconds and the call was dialed instantly through abbreviated dialing some initial call progress feedback might be missed and perhaps some information from the answering party Connection setup times of as much as 1 2 s can be covered by seizure outpulsing but longer setup times require postponing seizure until the inter PN connection is established Recorded announcements When an announcement is connected it requests playback as soon as possible The switch delays playing back an announcement until at least one inter port network connection if needed is established The barge in announcements which the caller joins in progress do not require this delay B 2 Issue 5 October 2002 555 233 124 Location related Interactions Feature performance DEFINITY Server switch features are affected by location Table B 2 Table B 2 DEFINITY Server operations affected by location Operation
118. d to preserve the License File or not choose Yes This preserves the unique License File for this WSP only Issue 5 October 2002 3 59 Installing a DEFINITY Server ATM PNC Set WSP Role 1 Log in 2 Type change system parameters maintenance and press Enter 3 On screen 5 type pending inthe WAN Processor Role field 4 Press Enter to effect changes Remove SPE Duplication if main PPN is high reliability Type change system parameters duplication and press Enter Set Enable Operation of SPE Duplication field to n Press Enter to effect changes Type save translations spe a and press Enter to save translations Type reset system 3 and press Enter to reboot the system with the new translations and License File which takes about 2 minutes This is necessary to eliminate SPE duplication on the WSP Busyout Fiber Link 1 2 Log in Type list atm pnc and press Enter Look for the number that corresponds to the ATM PNC line s in the main PPN either 1 or 2 lines 3 Type busyout atm pnc number and press Enter 4 Repeat for the other ATM PNC line if 2 Remove the Fiber Link 1 2 3 Type remove atm pnc number and press Enter Repeat for the other ATM PNC line if 2 Press Enter to effect changes Remove Translated Packs Ai Type change circuit 1 and press Enter to verify that the TN2305 TN2306 boards match your configuration 3 60 Issue 5 October 2002 555 233 124 Administration
119. e 555 233 124 Issue 5 October 2002 5 13 Administering ATM PNC and ATM CES Table 5 8 ATM CES administration Continued V Step Action Description 16 Set VCI Set the Virtual Channel Identifier VCI field 32 1023 This number must be unique among signaling groups that share the same ATM circuit pack gt NOTE For a direct connection two fiber connected CES circuit packs specify the same VCI at both ends of the emulated circuit When the CES is connected to an ATM switch the VCI specified here must match the VCI used for the PVC created on the ATM switch which is typically provided by the ATM switch administrator gt NOTE The Signaling Mode field is set to isdn pri and is not administrable 17 Set idle code Set the Idle Code field typically 11111111 18 Set interface companding Set the Interface Companding field alaw or mulaw Once administered busyout the signaling group before changing 19 Set country protocol Set the Country Protocol field Table 5 9 on page 5 19 20 Set protocol version Set the Protocol Version field Table 5 9 on page 5 19 21 Set circuit type Set the Circuit Type field T1 or E1 gt NOTE Both ends must be the same It is preferable to set it to E1 even in the United States Canada or other T1 countries 22 Set connect Set the Connect field to pbx Once administered busyout the signaling gr
120. e inter port network connection zones a separate AUDIX through the ATM WAN If the WAN for each time zone is also loses the AUDIX announcement desirable to provide the could be clipped or lost correct timestamps for recorded messages Automatic Call X ATM WAN PNC permits the Ensure that the ATM Distribution ACD administration of a single ACD network used can meet group with agents scattered across interconnection delay the country Depending on the requirements This may service provided by the WAN this require the use of local can lead to relatively long ATM switches interconnection delays if for interconnected through example an ACD customer calls dedicated long haul in on a New York trunk and is facilities The switch routed to an agent on a port cannot guarantee in the network located in Los Angeles worst case that a talk path is available when the agent is alerted to the call and begins speaking This remedy is necessary if a switch is to support ACD groups with access points in remote locations Automatic Route X The multilocation feature provides Convert this capability to Selection ARS the ability to perform ARS digit ARS and apply it to UDP conversion and routing analysis or AAR calls based on location That is the switch can support local public network dialing plans as appropriate for users in each location Call Coverage X When a call is sent to remote coverage digit analysis and routing are based on the locati
121. e Count 4 Range msec Setup AddParty Total Range sec Setup AddParty Total 0 9 0 0 0 l 9 1 0 1 10 19 200 2 202 2 2 9 0 0 0 20 49 400 3 403 3 339 0 0 0 50 99 100 1 101 4 4 9 6 1 7 100 149 50 6 56 5 5 39 0 0 150 199 10 0 10 6 6 9 0 0 0 200 249 3 0 3 TETRI 0 0 0 250 299 0 0 8 8 9 0 0 300 399 0 0 0 O o 0 0 0 400 499 0 0 0 10 0 0 0 0 0 0 e J Screen 6 22 ATM PNC latency histogram report 555 233 124 Issue 5 October 2002 6 61 Troubleshooting Field descriptions Setup Count The number of SVCs setup during the time period indicated Values 0 9999999 AddParty Count The number of ADDPARTY requests processed Values 0 9999999 Total Count The total number of SETUP and ADDPARTY requests Values 0 9999999 Average Latency Average latency in milliseconds for SVC type described during the time period indicated Values 0 8000 Failure Count The number of SVCs of the type described that could not be established by the ATM network during the time period This does not include delayed SVCs that is the delay exceeded the threshold set for Timeout msec onthe ATM Related System Parameters form Values 0 9999 The number 9999 displays if the value is greater than 9999 msec Count The number of delayed SVCs that fell within the time range milliseconds during the time period indicated Values 0 9999999 sec Count The number of delayed SVCs that fell within the time range
122. e is standby the normal state When there is a break in the ATM network a WSP goes from standby to active If there is a failure in the Avaya DEFINITY Server the ATM network and or any link in between the main PPN alarms and each WSP that becomes active alarms Which WSP takes over the PPN functions depends upon where the failure in the ATM network occurs Translations 3 38 If there is more than one WSP the WSP that is administered with highest priority takes over the responsibilities of the main PPN before other lower priority WSPs See Priority administration A WSP becomes active and takes control of the EPNs when the connection with the main PPN is lost for the administered time period 5 99 minutes the default is 8 minutes The WSP then boots up and takes control All calls are lost during these times A WSP becomes active by establishing Expansion Archangel Link EAL connectivity to the EPNs on a first come first serve basis A WSP does not disrupt existing EALs to EPNs Standby condition for a WSP requires the establishment of links from each WSP to each other and to the main PPN Every WSP could potentially take over the entire system if there are administered system links between the main PPN and each WSP and from every WSP to every other WSP The WSPs and the main PPN monitor these links so that each processor can observe and report its status The WSP and main PPN translations are the same except for the WSP n
123. e of the sync sources is derived from the network The ATM switches may obtain their network synchronization as follows m The ATM switch gets its network timing reference from its SONET SDH SDIT interface to that network m Or if the customer wants to use a DS1 source for network synchronization that also happens to be a DEFINITY Server switch trunk then one sync splitter is necessary to send a copy of that DS1 signal to the ATM switch The DS1 circuit pack is only an indirect timing reference for the DEFINITY Server Connections needing synchronization splitters If the ATM network does not provide a synchronization expander splitter then the ATM configurations may require one that takes a DS1 T1 or E1 signal and redirects it to the m ATM switch es depending on configuration and duplication m DEFINITY Server through the DS1 circuit pack This creates a single synchronization source Check the customer s configuration carefully so that you can Connect the hardware correctly during installation m Properly administer the synchronization plan later Chapter 5 Administering ATM PNC and ATM CES 3 4 Issue 5 October 2002 555 233 124 Installing and Testing Network Synchronization This section covers the synchronization installation and test process Splitter descriptions Describes the splitter s inputs and outputs m Synchronization splitter connections Connection diagrams for timing connections through
124. e system This feature is affected by SVC setup delays and failures Call Pickup Allows a voice terminal user to answer calls that alert other extension numbers within the user s specified call pickup group This feature is affected by SVC setup delays and failures Call Prompting Uses specialized vector commands to process incoming calls based on information collected from the caller or from an ISDN PRI message This feature is affected by SVC setup delays and failures 555 233 124 Continued on next page Issue 5 October 2002 B 13 ATM Switch Feature Interactions Table B 5 ATM delay interactions Continued Feature Description Call Vectoring Processes incoming and internal calls according to a programmed set of commands This feature is affected by SVC setup delays and failures Call Waiting Termination Notifies a user with a single line telephone who is active on one call that a second call is waiting This feature is affected by SVC setup delays and failures Centralized Attendant Service CAS Allows attendants in a private network of switching systems to be concentrated at a central or main location Attendant answer times are affected by delays and failures Code Calling Access Allows attendants voice terminal users and tie trunk users to page with coded chime signals This feature is affected by SVC setup delays and failures Conference Attendant Allows the attendant t
125. efined values section until the feasibility indicator reports YES or PROBABLY gt NOTE Use of this spreadsheet is no substitute for thinking Please apply basic sanity checks to the outcome ATM switches may have limitations that the calculator does not consider To use the calculator type the network layout and resource limits for the ATM switch you are using Refer to the following caveats as you input your information 1 Not all ATM switches have limits on all of the values If a limit does not apply enter any very large number 1000000 is good 2 Some ATM switches for example access concentrators allow a limited ability to configure the limits Other switches have fixed limits If you do not know the limits ask the ATM switch vendor 3 If your ATM switch is handling non DEFINITY traffic enter the resource limits after subtracting the resources used by the non DEFINITY traffic 4 If you are using an ATM switch with different limits on different modules or ports for example an Avaya M770 Multifunction Switch a compute the average limits per port to which a DEFINITY port network is attached b select the port with the most restrictive limitations c enter the system limit as these limits times the number of DEFINITY port networks attached to that ATM switch gt NOTE The more partitioned the limits are the less accurate are the results of the spreadsheet 555 233 124 Issue 5 October 2002 1 13 Preparin
126. elong to any one call Many events are not traced unless new firmware exists on both the originating and terminating ATM EI boards Some events only require new firmware on the originating or terminating board Only events on the active PNC are reported Events on the standby PNC if any are ignored Alarms and errors Depending on the ATM PNC or ATM CES application and the DEFINITY Server you have Table 6 7 describes the ATM maintenance objects and the platforms on which you can expect alarms and errors to occur For specific maintenance information refer to one of the following books Maintenance for Avaya MultiVantage and DEFINITY Server R Maintenance for Avaya MultiVantage and DEFINITY Server SI Maintenance for Avaya MultiVantage and DEFINITY Server CSI Table 6 7 ATM maintenance objects descriptions Avaya DEFINITY Server Maintenance object Description PNC CES SI CSI ATM BCH Monitors the bearer channels x x x X containing digitized voice and data ATM DCH Monitors the signaling channel X X X X containing control messages ATM EI ATM Expansion Interface provides X X port network connectivity between the PPN and the EPN s 555 233 124 Continued on next page Issue 5 October 2002 6 15 Troubleshooting Table 6 7 ATM maintenance objects descriptions Continued Avaya DEFINITY Server Maintenance object Description PNC CES R SI CSI ATM INTF ATM Interface provides basic
127. en when the equipment performs as warranted These compromises may become more acute if you fail to follow Avaya s recommendations for configuration operation and use of the equipment YOU ACKNOWLEDGE THAT YOU ARE AWARE OF THESE RISKS AND THAT YOU HAVE DETERMINED THEY ARE ACCEPTABLE FOR YOUR APPLICATION OF THE EQUIP MENT YOU ALSO ACKNOWLEDGE THAT UNLESS EXPRESSLY PROVIDED IN ANOTHER AGREEMENT YOU ARE SOLELY RESPONSIBLE FOR 1 ENSURING THAT YOUR NETWORKS AND SYSTEMS ARE ADEQUATELY SECURED AGAINST UNAUTHORIZED INTRUSION AND 2 BACKING UP YOUR DATA AND FILES Standards Compliance Avaya Inc is not responsible for any radio or television interference caused by unauthorized modifications of this equipment or the substi tution or attachment of connecting cables and equipment other than those specified by Avaya Inc The correction of interference caused by such unauthorized modifications substitution or attachment will be the responsibility of the user Pursuant to Part 15 of the Federal Com munications Commission FCC Rules the user is cautioned that changes or modifications not expressly approved by Avaya Inc could void the user s authority to operate this equipment Product Safety Standards This product complies with and conforms to the following interna tional Product Safety standards as applicable Safety of Information Technology Equipment IEC 60950 3rd Edition including all relevant national deviations as listed in Complia
128. er 2002 6 1 Troubleshooting Contact information Avaya service organizations Table 6 1 lists initial contact information for Avaya s service and support In cases where there is trouble and the customer cannot tell where it resides call the Technical Service Organization TSO or Global Strategic Opportunities Division GSOD first Table 6 1 Organization Avaya service organizations initial contact information Contact information Technical Service Organization TSO Customers 1 800 242 2121 Technicians 1 800 248 1234 International Call your local direct or indirect channel partner NetCare Professional Services NPS 1 800 237 0016 http www networkcare com Data networking technical support Domestic 1 800 237 0016 press 0 at the prompt then dial extension 73300 Outside the USA 1 813 217 2425 Avaya ATM switches Services amp Solution Delivery support http infohub mt avaya com choose Product Index http ndsspl lc avaya com netcareservicesrd documents ssplans DEFINITY Server switch Services amp Solution Delivery support http www bcs avaya com solution support_ plans EDEFINITY Global Strategic Opportunities GSO Division http www nsod tsc bcs avaya com 6 2 Issue 5 October 2002 555 233 124 Contact information Helplines Table 6 2 lists various HelpLine organizations that handle postsale maintenance and general usage
129. er to make sure the ATM network is up and running 2 At the WSP s SAT type reset system 2 and press Enter to return the WSP to standby mode Issue 5 October 2002 555 233 124 Upgrading to ATM PNC This chapter describes the procedures for upgrading a DEFINITY Server R with a center stage switch CSS to Avaya MultiVantage Software on a DEFINITY Server R ATM PNC Preparation Table 4 1 lists the items that must be completed and the equipment or materials available before starting the upgrade procedure Table 4 1 Pre upgrade checklist V Component Description Cabinet Installed and fiber prepped fiber pass through with ST to SC adapters if necessary Because of the terminating connectors fiber optic cabling from the CSS configuration is usually not re usable See Upgrade and Additions for DEFINITY Server R or the Made Easy Tool ATM switch es ATM switch es a Installed m Fiber connected m Modem connections work and phone numbers recorded Synchronization Synchronization splitters in DS1 spans and cables are connected to ATM switch es Verify proper synchronization of ATM switches to both primary and secondary sources 555 233 124 Continued on next page Issue 5 October 2002 4 1 Upgrading to ATM PNC Table 4 1 Pre upgrade checklist Continued V Component Description Required circuit packs All circuit packs required for running Avaya MultiVantage Software
130. erruns 6 8 Cell Loss Priority CLP 6 6 fiber optic distances 1 8 jitter 6 8 layer alarms 6 7 link data 6 9 network duplication 1 7 3 39 network faults 3 38 555 233 124 Asynchronous Transfer Mode ATM continued VPI VCl data interactions 6 13 traces between port networks 6 14 WAN spare processor WSP configuration 3 37 3 40 WAN spare processor WSP spare lead 1 7 ATM addresses 1 2 ATM circuit emulation service x 1 1 ATM connections 1 2 ATM maintenance objects 6 15 ATM network duplication 3 32 administration 3 34 ATM port network connectivity x 1 1 ATM switch suitability 1 13 ATM switches Avaya M770 Multifunction Switch x list of x ATM wide area network x ATM CES x 1 1 ATM PNC x 1 1 slot restrictions 3 2 upgrading CSS critical reliability 4 3 network duplication 4 3 ATM PNC connections ATM network duplication 1 12 critical reliability 1 12 high reliability 1 10 1 11 ATM WAN x Avaya ASP Manager formerly DTA 3 38 Avaya service organizations 6 2 Global Services Organization Division 1 1 Technical Service Center 1 1 Technical Support Organization 1 18 C cables 1541CC cable kit 3 19 1541CC test kit 3 19 fiber optic 2 2 3 2 H600 307 3 21 6 33 6 34 H600 383 3 11 3 12 3 13 3 22 3 23 maximum run lengths 400A T1 3 14 401AT1 3 14 402A E1 3 14 403A E1 3 14 RJ45 to Bantam 3 19 RJ450 to Bantam test cable 1 7 RJ45 to Bantam test cable 3 19 3 22 3 25
131. erted Do the TN2305X TN206X LEDs indicate a maintenance alarm 3 If the TN2305X TN206xX is inserted and shows a vintage number type test board UUCSS and press Enter Screen 6 5 displays 6 22 Issue 5 October 2002 555 233 124 Troubleshooting ATM CES ieee board 1b11 Page aX TEST RESULTS Port Maintenance Name Alt Name Test No Result Error Code O1B1 ATM TR 598 PASS 01B1 ATM TRK 1293 PASS 888 01B11 ATM TRK 1259 PASS 01B11009 ATM BCH 001 006 255 PASS 01B11009 ATM BCH 001 006 256 PASS 01B11009 ATM BCH 001 006 257 PASS 01B11010 ATM BCH 001 001 255 PASS 01B11010 ATM BCH 001 001 257 PASS 01B11011 ATM BCH 001 002 255 PASS 01B11011 ATM BCH 001 002 256 PASS 01B11011 ATM BCH 001 002 257 PASS 01B11012 ATM BCH 001 003 255 PASS 01B11012 ATM BCH 001 003 256 PASS 01B11012 ATM BCH 001 003 257 PASS 01B11013 ATM BCH 001 004 255 PASS 01B11013 ATM BCH 001 004 256 PASS 01B11013 ATM BCH 001 004 25 7 PASS 01B11014 ATM BCH 001 005 255 PASS 01B11014 ATM BCH 001 005 256 PASS 01B11014 ATM BCH 001 005 257 PASS 01B11200 ATM BCH 001 007 255 PASS 01B11200 ATM BCH 001 007 256 PASS 01B11200 ATM BCH 001 007 257 PASS 01B11015 ATM DCH 643 PASS 1 ATM SGRP 636 PASS 1 ATM SGRP 1291 ATM SGRP 647 E Screen 6 5 Screen output for test board number fe m The Result field should show PASS for each test number If any of the tests fail refer to the ATM TRK maintenance object in one of the following books Main
132. es now provide reduced rates Some or all of these times may be subject to daylight savings time changes Malicious Call Trace System Recorded time may need to be converted to management user perceived time Because this feature is invoked infrequently manual conversion is acceptable AUDIX User visible AUDIX maintains its own time including daylight savings and is unaffected by switch administration Depending on the number of DCS links available it is possible to provide a different AUDIX switch for each time zone or each location with the AUDIX clock set to match B 6 Issue 5 October 2002 555 233 124 Features Supported Features Supported Release 7 and later software supports the ATM CES trunking features listed in Table B 4 with noted feature interactions Other features are not listed because they have nothing to do with trunking Table B 4 Release 7 and later ATM CES trunking features supported Feature Description Abbreviated Dialing Has the digits before cut through put in the SETUP message Tones after the cut through used by voice response systems are generated directly by the ATM board Alternate Facility Restriction Levels Works the same for ATM trunks as for any other trunk Attendant Serial Calling Works the same as for other trunks Automatic Alternate Routing AAR Selects a routing pattern which in turn may select an ATM trunk Authorization Codes Ca
133. est the DS1 circuit pack circuit pack If any one of Tests 138 through 145 fails follow the repair procedures listed in Maintenance for Avaya MultiVantage and DEFINITY Server R 3 Clear the error clear Clear the error events counters events measurements counters ds1 esf error events UUCSS 4 Run report list measurements Wait 15 minutes before entering the command ds1 summary To interpret the results refer to Table 3 6 on page 3 18 UUCSS If the DS1 circuit pack is not error free refer to Troubleshooting synchronization 400A only on page 6 31 Continued on next page 3 22 Issue 5 October 2002 555 233 124 Installing and Testing Network Synchronization Table 3 10 The 120A ICSU test procedure Continued V Step Action Command Description 5 Remove the Remove the 103A block from Step 1 103A block 6 Reconnect the Connect the H600 383 cable to the smart jack or dumb cable block 1 For more information about Smart Jack CPE Testing see Maintenance for Avaya MultiVantage DEFINITY Server R Chapter 6 DS1 CPE Loopback Jack Installation and Operations Instructions Use the procedures in Table 3 11 to test the 120A ICSU with the 700A DS1 CPE loopback jack Table 3 11 Testing the 120A 2 ICSU V Step Action Command Description 1 Busyout the DS1 circuit pack busyout board UUCSS Busyout the DS1 circuit pack 2 Start the CPE loopback test test ds1 loop UUCSS cpe loop
134. ext page 555 233 124 Administering DEFINITY Server Table 5 8 ATM CES administration Continued V Step Action Description 10 Set the Set the Synchronization Capable field to n default synchronization gt NOTE Up to 44 boards may be designated synchronization capable on R and 3 boards on SI CSI or C If you enter y in this field when the maximum number of boards has been designated the system returns Maximum number of Synchronization Capable boards already administered gt NOTE If this ATM trunk circuit pack is a synchronization source set the field to y If you change the field to n when the circuit pack is administered as a synchronization source the system returns Cannot remove synchronization source 11 Administer the Type add signaling group and press Enter The Signaling signaling group Group screen Screen 5 6 on page 5 18 displays Set the following fields tabbing goes vertically 12 Set the group type Set the Group Type field to atm 13 Type port address Type the D channel signaling channel port address for this new signaling group in UUCSSppp screen at 3 digits required for port addresses This address must match the slot and port number on an ATM Interface circuit pack 14 Type a name Type a name in the Name field 15 alpha numeric characters 15 Set VPI The Virtual Path Identifier VPI field is set to 0 and is not administrable Continued on next pag
135. f the splitter has already been replaced escalate to Tier 3 21 Test the DS1 circuit pack If the alarm LEDs on the 316X extinguish with the new splitter installed perform a test board UUCSS and press Enter and verify that the DS1 circuit pack passes tests 138 through 145 If any one of Test 138 through 145 fails follow the repair procedures listed in DEFINITY ECS Maintenance for R1 Or 22 Check error report Wait 15 minutes and perform a list measurements ds1 summary UUCSS and verify that the DS1 circuit pack is free of errors Use Table 3 6 to help interpret the report 23 Release circuit pack If there are no errors in step 22 release the DS1 circuit pack release board UUCSS 24 If the alarm LEDs on the 316X fail to go out Reseat the DS1 circuit pack 25 Escalate if necessary If step 24 still fails escalate to Tier 3 6 34 Issue 5 October 2002 555 233 124 Troubleshooting ATM PNC Troubleshooting synchronization 401A 402A 403A To troubleshoot 401A 402A 403A synchronization problems follow the procedures in Table 6 13 Table 6 13 Troubleshooting 401A 402A 403A synchronization V Step Action Description 1 Check all connections If the LEDs on the DS1 circuit pack indicate an error condition or any of the tests associated with testing the DS1 circuit pack fails recheck all cables connectors and the splitter connection to the back of t
136. g mulaw Country Protocol 1 Protocol Version a DCP Analog Bearer Capability 3 1kHz Interworking Message PROGress if Screen 5 6 Signaling group 5 18 Issue 5 October 2002 555 233 124 Administering DEFINITY Server Table 5 9 Country and protocol version supported for Screen 5 6 Value Country Protocol supported 1 a United States Canada AT amp T TR41449 41459 tested with AT amp T Canadian and MCI networks 1 b United States Bellcore TR 1268 NIUF 302 ANSI T1 607 2 Australia AUSTEL TSO14 1 Telecom Australia TPH 1856 3 Japan NTT INIS NET 4 Italy ETS 300 102 5 Netherlands ETS 300 102 6 Singapore ETS 300 102 7 Mexico ETS 300 102 8 Belgium ETS 300 102 9 Saudi Arabia ETS 300 102 10 a United Kingdom ETS 300 102 for connection to DASS II DPNSS through external converter 10 b United Kingdom ETS 300 102 Mercury British Telecom ISDN 30 11 Spain Telefonica ISDN Specification 12 a France VN4 French National PRI 12 b France ETS 300 102 modified according to P10 20 called Euronumeris Argentina ETS 300 102 Brazil ETS 300 102 China ETS 300 102 Germany ETS 300 102 Hong Kong ETS 300 102 South Korea ETS 300 102 New Zealand ETS 300 102 555 233 124 Issue 5 October 2002 5 19 Administering ATM PNC and ATM CES Page 2 of N aaa signaling group next SIGNALING GROUP Chan Port Chan Port Ti Irs 2 18 33 19 4 20
137. g for Installation and Upgrades 5 If you answer yes to transit traffic the calculator may or may not be able to determine feasibility If it cannot the feasibility displays as UNKNOWN Table 1 4 shows an example of a calculation Table 1 4 Sample calculation Network Layout Customer SV ATM switch M770 Total number of DEFINITY port networks 20 Number of PNs directly attached to this ATM switch 8 Is the DEFINITY PPN directly attached to this ATM switch yes no yes Number of trunks on this ATM switch inter ATM switch 1 connections Any transit traffic through this ATM switch yes no no Aggregate peak phone calls rate per hour in all directly connected 10000 PNs Bidirectional aggregate trunk bandwidth in Mbps 155 52 Application bandwidth in kops needed per port network 128 ATM Switch Resource Limits see Limits sheet for help Number of PP SVCs supported 1000000 Number of PMP roots supported 4096 Number of PMP parties leaves supported 1000000 Number of PMP endpoints roots leaves supported 1000000 Total number of SVCs PP PMP supported 1000000 Per port SVC limit normally based on VCI range 1000000 Setups per second at lt 220 ms per setup 1000000 Feasibility YES Bandwidth limited 1960 calls YES means that this application is okay under any load PROBABLY means that this application is okay under any reasonable loads Check the constraint tests
138. g out of ATM switch resources This is required to provide acceptable service to the customer These calculations factor in phone calls only There is no specific accommodation for the ATM SVC cache or for special features such as music announcements and group paging The theory behind using 500 as the number of timeslots in a port network rather than the real number 484 is to allow for a normal amount of these special features If you use multiple music on hold group paging and so forth you may need special engineering This calculator determines that an application is PROBABLY feasible if it can handle reasonable activity mixes The three columns in Table 1 8 that have bold entries define what is meant by reasonable These tests require that the switch be able to handle a complete suite of 2 party calls a complete suite of 3 party calls and a mixed suite that involves some calls of each type For best results your application should pass all the constraint tests Issue 5 October 2002 555 233 124 Determine ATM Switch Suitability Any ATM switch that processes transit traffic that is connections that do not either originate or terminate on any of the port networks directly attached to it may require special engineering This is possible if the number of trunks on the ATM switch is more than one If this is the case the calculator first attempts to determine if the application is feasible despite the transit traffic If it is i
139. ge 3 33 Issue 5 October 2002 555 233 124 Setting Up ATM Network Duplication SV lt Z cydasmpx KLC 032502 Figure Notes 1 DEFINITY Server PPN1 6 Fiber connecting ATM switch A to EPNs 2 Fiber connecting ATM EI A to ATM switch A 7 Fiber connecting ATM switch B to EPNs 3 Fiber connecting ATM EI B to ATM switch B 8 DEFINITY Server EPN2 4 Avaya ATM switch A 9 DEFINITY Server PPN2 5 Avaya ATM switch B 10 DEFINITY Server EPN3 Figure 3 9 EPN configuration with ATM network duplication 555 233 124 Issue 5 October 2002 3 33 Installing a DEFINITY Server ATM PNC Network duplication administration The procedure to administer ATM network duplication Table 3 17 assumes that customers with m High reliability duplex SPE complexes and who desire greater reliability would migrate to critical reliability configurations a Critical reliability configurations would not migrate to ATM network duplication gt NOTE The screens follow the table and reflect what displays on an R10r platform using a SAT Your screen interface and page numbers may differ Table 3 17 Network duplication administration procedure V Step Action Command Description 1 Check that display Ensure that the PNC Dupl
140. gt NOTE Use the following procedure only for Series 6400 or 8400 digital phones 555 233 124 Issue 5 October 2002 5 31 Administering ATM PNC and ATM CES Table 5 12 Gain loss adjustment procedure Step Action Description l Set or verify gain loss administration Type change system parameters country options and press Enter The System Parameters Country Options screen displays Screen 5 16 on page 5 33 2 Set digital loss plan In the U S Ensure that the Digital Loss Plan field is 1 If itis exit this procedure Outside the U S If the Digital Loss Plan field is anything other than 1 you must change the terminal parameters Proceed to step 3 3 Customize the digital phone series administration Type change terminal parameters termtype and press Enter termtype can be 603 302B1 6400 or 8400 See the 6400 Type Terminal Parameters example Screen 5 17 on page 5 33 display 6400 used for this example Change the Default Parameter Set field to 1 4 Change the settings In the Primary Levels part of the screen change the following fields to these settings m Voice Transmit dB 2 5 m Voice Receive dB 2 0 For 6400 and 8400 series phones only in the BUILT IN SPEAKER LEVELS part of the screen change the following fields to these settings m Voice Transmit dB 0 0 m Voice receive dB 0 0 Press Enter 5 If both series 6400 and 8400 digital phone
141. he DS1 circuit pack Test the circuit pack Test the circuit pack test board UUCSS If the tests pass go to step 13 release If a test fails continue with step 3 Reseat circuit pack Reseat the DS1 circuit pack Retest the circuit pack Repeat the test test board UUCSS If Tests 138 through 145 pass go to step 13 release If any test fails go to step 5 Busyout the DS1 circuit pack To suppress alarms on the DS1 circuit pack type busyout board UUCSS and press Enter Remove splitter Remove the splitter from the DS1 circuit pack Connect cable directly on DS1 circuit pack Reconnect the cable directly to the back of the DS1 circuit pack without the splitter and reseat the DS1 circuit pack After approximately 30 seconds the DS1 Status LEDs should extinguish leaving only the green Status 3 LED on steady Test the circuit pack Test the circuit pack test board UUCSS and verify that the DS1 circuit pack passes Tests 138 through 145 If any one of Test 138 through 145 fails follow the repair procedures listed in DEFINITY ECS Maintenance for R1 Or Replace splitter If the tests pass replace the splitter onto the back of the DS1 circuit pack 10 Reseat the circuit pack Reseat the DS1 circuit pack and check the Amphenol connectors making sure they are seated properly 11 Test the circuit pack Test the circuit pack test board UUCSS and verify that
142. he DS1 timing more information source 4 Install ATM interface Insert the TN2305 TN2306 circuit pack s into the circuit pack appropriate slot s 5 Route the fiber optic Follow the fiber pass through procedure in the appropriate cables between the installation book ATM switch and the DEFINITY Server PPN and EPNs Ax WARNING Be sure that the fiber optic cable is secured so that the door of the DEFINITY Server does not pinch or bend the cable 6 Connect the fiber Connect the fiber optic cables to the ATM switch optic cables gt NOTE If the installation uses the customer s existing fiber you may need an ST to SC adapter 1 included in Fiber Pass Through Kit Continued on next page 3 2 Issue 5 October 2002 555 233 124 Installing Equipment Table 3 1 General installation process Continued V Step Action Description 7 Connect the fiber Connect fiber optic cable to the SC connector on the optic cables to the faceplate of each TN2305 TN2306 circuit pack in the ATM interface circuit DEFINITY Server PPN and EPN packs m The TN2305 TN2306 circuit pack interface requires SC connectors see Note in Step 5 m Do not reuse existing fiber cabling with ST connectors at both the DEFINITY Server and the ATM switch This requires an ST to SC adapter at both ends It is better to order the cable with the SC connectors at both ends 8 Record configuration Record DEFINITY Server switch to ATM port
143. he end stations have hung up in case the VC can be used again for another call between the same two port networks There may be other CBR virtual circuits between ATM switch ports that are not associated with DEFINITY port networks A common CBR application is Circuit Emulation in which T 1 T 3 and so forth circuits are carried over ATM Unusual ATM trouble conditions A few failure modes in the DEFINITY Server ATM switch combinations are particularly difficult to diagnose One example might be that you cannot make a completely successful call even though most indications from DEFINITY Server and the ATM switch look good This section documents some hints and clues that may help diagnose the following failure modes m Incorrectly typed or omitted EPN route or end system identifier ATM switch Swapped routes end system identifiers or fiber between a PPN and an EPN 6 28 Issue 5 October 2002 555 233 124 Troubleshooting ATM CES Incorrectly typed or omitted EPN route or end system identifier ATM switch Symptoms Talk paths are one way from the PPN to the EPN you can hear tones from the PPN end station to the EPN end station but not vice versa Because the signaling channels are bidirectional virtual circuits VCs established from the PPN to the EPN these can be routed correctly and come up just fine Talk paths are two unidirectional virtual circuits so a single call has one VC from the PPN to the EPN which is r
144. he feature on by changing the Async Transfer Mode ATM field on the customer options form change system parameters customer options to y Screen 6 24 This requires a Avaya Services login 2 Set thresholds Set the impairment thresholds in 4 fields on the ATM Related System Parameters form change system parameters atm shown in Screen 6 25 m Activation mg Deactivation m Timeout msec m Deny Calls Using Impaired Paths Press Enter to effect the changes 6 64 Issue 5 October 2002 Continued on next page 555 233 124 Troubleshooting ATM PNC Table 6 17 Constricted bandwidth administration procedure Continued V Step Action Description 3 Set alarm options Alarms generated due to impaired paths are reported against the ATM NTWK maintenance object The default alarm level is WARNING but may be administered as either MINOR or WARNING m Use the set options and press Enter to change the Off board ATM Network Alarms field on the Alarm Reporting Options form Screen 6 26 on page 6 67 Constricted bandwidth administration screens change system parameters customer options Page 2 of OPTIONAL FEATURES Abbreviated Dialing Enhanced List y CAS Branch y Access Security Gateway ASG y CAS Main y Analog Trunk Incoming Call ID y Change COR by FAC n A D Grp Sys List Dialing Start at 01 y Cvg Of Calls Redirected Off net y Answer Supervision by Call Classifier y DCS Basic y AR
145. he links and associated ATM equipment or WAN elements are duplicated but not the DEFINITY SPE 555 233 124 Issue 5 October 2002 3 39 Installing a DEFINITY Server ATM PNC Design considerations When installing the WSP ensure that the WSP configuration matches the main PPN configuration as show in Figure 3 11 gt TN2305 or TN2306 ATM Expansion Interface Slots 2 or 3 E TN799C C LAN HI cei Use same slot number Icdfwand KLC 011101 High Reliability PPN WAN Spare Processor Figure 3 11 Main PPN and WSP showing location of control and port carriers Ifthe main PPN is Standard Reliability or ATM network duplication simplex SPE the port carrier in the WSP is located in Carrier B to match the PPN If the mai
146. heck that both ends of the emulated circuit have the same number number of channels change signaling group siggrpnbr screen 2 3 Check trunks Both ends of the emulated circuit have the same number of trunks change trunk group trkgrpnbr screen 6 gt NOTE A trunk group can contain either ISDN or ATM trunks but not both 4 Check channels Both ends of the emulated circuit use the same channel numbers change signaling group siggrpnbr screen 2 Use the same channel numbers for the port to channel mapping page 2 for the other end See Changing the port to channel mapping on page 5 22 for more information 5 Check maximum The maximum number of emulated circuits signaling number of emulated groups on a single ATM circuit pack is 8 giin m Each circuit pack can have more than one signaling group and more than one D channel m The D channel from one emulated circuit cannot signal for the bearer channels of another emulated circuit no Nonfacility Associated Signaling for virtual circuits 6 Check minimum ports A minimum of 7 ports must be administered for each for emulated circuit emulated circuit as follows m atleast 6 bearer B channels m one signaling D channel required Continued on next page 6 20 Issue 5 October 2002 555 233 124 Troubleshooting ATM CES Table 6 9 Troubleshooting CES Continued V Step Action Description 7 Check D channel The D channel is administered in a port numbered administration 009 03
147. html EMEA https emea businesspartner avaya com APAC hitp www avaya apac com bp Contractors go to http www avaya com services rfa m If you are unable to access RFA using your recommended portal try http rfa avaya com 2 Using your SSO log in to the RFA website 3 Follow the links to the RFA Information page 4 Complete the information necessary to create a License File If you have a direct connection to the switch 1 Do not deliver the License File at this time You will deliver and install it later in this upgrade procedure If you do not have a direct connection to the switch 1 Deliver the License File to your laptop PC for installation later in this procedure Hardware and software mg DEFINITY Server in multicarrier cabinets e g the Avaya MCC1 Media Gateway a Installed and administered ATM switch The same software version on the PPN and each WSP 3 44 Issue 5 October 2002 555 233 124 Administration If you are using Avaya ASP Manager a TN799B or later C LAN circuit packs in main PPN and each WSP m P address for C LAN circuit pack in the main PPN and each WSP a DEFINITY Network Administration DNA Release 3 or later and Avaya ASP Manager formerly DTA software Release 1 or later Additional items required if copying translations manually m 1to 15 spare formatted removable media m Overnight mail envelopes Basic Administration The following procedure is the basic pr
148. ication field on the feature is turned system parameters customer options screen is y Screen 3 3 on on customer options page 3 35 This field is controlled by the License File 2 Add hardware m Insert a second TN2305 TN2306 ATM Interface circuit pack in slot in the B position port carrier in each EPN or D position carrier in EPNs configured for 2 port networks m Adda TN2182 tone clock circuit pack in the slot labeled Tone Clock Add it to the A B D and E position carriers in EPNs configured for 2 port networks 3 Add ATM B PNC change atm pnc Bring up the ATM PNC screen number is the address number connection number assigned to each PNC being administered Add in the B PNC ATM address information in the right hand column of the screen Screen 3 4 on page 3 35 4 Enable change Change the Enable Operation of PNC duplication system parameters Duplication field on the Duplication Related duplication System Parameters screen to y Screen 3 5 on page 3 35 gt NOTE The Enable Operation of Spe Duplication field must remain n 3 34 Issue 5 October 2002 555 233 124 Setting Up ATM Network Duplication Pee system parameters customer options Page 3J Of By OPTIONAL FEATURES Hospitality Basic y PNC Duplication y Hospitality G3V3 Enhancements y H 323 Trunks Processor and System MSP y IP Stations n Private Networking y ISDN Feature Plus y Restrict Call Forward Off Net y ISDN BRI Trunks y Seco
149. ice Unit CSU follow the procedures in Table 6 12 Use this table if the m DTE or RLB loopback tests fail mg CSU or DSU CSU does not return to normal service 6 32 Issue 5 October 2002 555 233 124 Troubleshooting ATM PNC Table 6 12 Troubleshooting 400A T1 synchronization through a DSU CSU V Step Action Description 1 If DSU CSU does not Verify that the current line compensation settings on the go back to normal DS1 circuit pack change board match the DTE operation equalization settings of the CSU or DSU CSU for the length of cable 2 Go through readout On the 316X CSU or DSU CSU press the double up arrow steps 3 Continue Press the button under the Config readout 4 Continue Press the button under the Activ readout 5 Continue Press the button under the Edit readout 6 Continue Press the button under the DTE readout 7 Continue Press the button under the Next readout until Equalization displays The top line of the display shows the current settings 8 Verify settings If these settings do not agree with the DS1 administration step 1 enter the correct settings and retest If the test still fails continue 9 Increase equalization Increase the equalization settings on the CSU or DSU CSU settings by one value 10 Go through readout Press the right arrow button until Value displays For steps example if 0 through 133 displ
150. iguration type any in the Remote Node field No node name additions are required Press Enter to effect changes Type change ip services and press Enter Type y in the Enabled field for each completed row Enabling the local node turns on the listen socket Press Enter to effect changes Type add data module next and press Enter 286 is data module next Page 1 of X k Data Extension 2377 Name ethernet on link 2 Network uses 1 s for broadcast addresses y DATA MODULE Type ethernet Port 0161917 Link 2 D 19 Fill in the following fields Type ethernet Port UUCSS17 where UUCSS is the slot location for the C LAN circuit pack Link an unassigned link number from 1 to 33 Name a descriptive name for the data module Network uses 1 s for broadcast addresses y default 20 Press Enter to effect the changes 555 233 124 Issue 5 October 2002 3 53 Installing a DEFINITY Server ATM PNC Testing the External Connection to the LAN To test the external IP connections ping the C LAN gateway and if possible ping a Known computer connected to your network If everything is configured correctly the Result column on the Ping Results screen reads PASS If it reads FAIL or ABORT verify the IP address information and check the connectivity including the cabling 1 Type ping ip address nnn nnn nnn nnn board UUCSS and press Enter The variable nnn nnn nnn nnn is the IP add
151. ing Telecommunications Security Telecommunications security of voice data and or video communi cations is the prevention of any type of intrusion to that is either unauthorized or malicious access to or use of your company s tele communications equipment by some party ig 66 Your company s telecommunications equipment includes both this Avaya product and any other voice data video equipment that could be accessed via this Avaya product that is networked equipment An outside party is anyone who is not a corporate employee agent subcontractor or is not working on your company s behalf Whereas a malicious party is anyone including someone who may be other wise authorized who accesses your telecommunications equipment with either malicious or mischievous intent Such intrusions may be either to through synchronous time multi plexed and or circuit based or asynchronous character message or packet based equipment or interfaces for reasons of Utilization of capabilities special to the accessed equipment Theft such as of intellectual property financial assets or toll facility access Eavesdropping privacy invasions to humans Mischief troubling but apparently innocuous tampering Harm such as harmful tampering data loss or alteration regardless of motive or intent Be aware that there may be a risk of unauthorized intrusions associ ated with your system and
152. ing signal from synchronization splitter through an H600 383 cable to Avaya ATM switch 1You could use 2 separate PSTN sync sources and 2 separate splitters for complete redundancy Figure 1 5 ATM PNC connections for critical reliability or ATM network duplication 1 12 Issue 5 October 2002 555 233 124 Determine ATM Switch Suitability Determine ATM Switch Suitability To fully support DEFINITY Server ATM PNC and provide nonblocking ATM access between all port networks ATM switches must support at least 400 point to multipoint switched virtual connection SVC roots or leaves per OC 3 STM 1 interface Because different switches have different limits some limit roots some leaves and some the total we have developed the Meiners Algorithm to determine whether a switch can support a proposed set of port networks Note that there are separate versions of the algorithm for Avaya M770 Multifunction switches and for other ATM switches These algorithms are available to Avaya personnel as calculators within two Microsoft Excel spreadsheets Personnel with Avaya intranet access may find either of these MS Excel files at http info dr avaya com meiners atm html Check periodically for updates The following directions only apply to the non M770 version of the algorithm See the spreadsheets for further usage notes For best results use the calculator for one ATM switch at a time Use trial and error to set the values in the user d
153. ion Levels FRLs Control access to ATM trunks like any other trunk See also Traveling Class Marks TCM Facility Associated Signaling NFAS Is supported by DEFINITY Server ATM Nonfacility Associated Signaling NFAS Is not supported see NFAS in the list of unsupported features Generalized Route Selection GRS Includes Bearer Capability Class BCC Information Transfer Capability ITC and others These parameters are checked on the routing pattern and are used to select an appropriate trunk group These parameters may help choose the appropriate Qos Inbound Call Management ICM See CallVisor ASAI Inter PBX Attendant Calls Does not require a special kind of trunk unlike Centralized Attendant Service CAS Look Ahead Interflow Places look ahead interflow information element in the SETUP message requiring a private network connection Malicious Call Trace MCT Shows calling party identification and port number MCT cannot be activated on a specific ATM trunk port as can be done on ISDN ports Multiple Listed Directory Numbers Work with CO DID FX ISDN PRI and ATM trunks Network Access Private Works same as any other tie trunk Network Access Public Works same as an ISDN PRI trunk to the public network Night Service Is supported for all night service modes including the ability to administer an individual night service button to an AT
154. ion is not available for an ATM segment of the link n a appears m fan SVC is down at the point that you enter the status sys link command the VPI VCI data indicates when the SVC was up a A d down follows the VPI VCI value for example 0 1234 d Circuit pack automatically resets The circuit pack automatically resets after 30 minutes if m itis notan archangel m itis not scanned by an archangel Report system up time By using the status atm board command technicians can get a report listing the time elapsed since the m Circuit pack was last inserted m UNI link and ILMI link last went up and down m value of the sysUpTime variable for both the circuit pack and the corresponding network end of the ILMI link 555 233 124 Issue 5 October 2002 6 11 Troubleshooting Screen 6 3 shows the command output a status atm board 02A01 Page 1 of 1 SPE A Location 02A01 Personality ATM EI ATM Address 1234567890123456789012345678901234567890 Mismatch No Last Board Insertion mm dd yyyy hh mm Board sysUpTime 1234567890 Network sysUpTime 1234567890 UNI State up Last Down mm dd yyyy hh mm Last Up mm dd yyyy hh mm ILMI State up Last Down mm dd yyyy hh mm Last Up mm dd yyyy hh mm A Screen 6 3 Status atm board screen gt NOTE Only circuit packs administered as ATM EI or ATM TRK personalities appear the Location Last Board Insertion date and time and Board sysUpTime fields All othe
155. is affected by SVC setup delays and failures Messaging Server Interface Messaging Server MS interface provides MS based features to the system This feature is affected by SVC setup delays and failures Multimedia Call Handling MMCHh Allows you to administer a non BRI voice terminal and a multimedia endpoint as a multimedia complex This feature is affected by SVC setup delays and failures Multiple Call Handling MCH Allows agents to receive an ACD call while other types of calls are alerting active or on hold This feature is affected by SVC setup delays and failures Music on Hold Access Automatically provides music silence or tone to a caller This feature is affected by SVC setup delays and failures Night Service Same as other hunt group and trunk features PC Interface Is part of the PC PBX connection the PC PBX platforms and PC ISDN platform product family None of these features are affected Property Management System Interface Provides a communications link between the switch and a customer owned PMS Interface to PMS system is affected by SVC setup delays and failures Public Network Call Priority Provides call retention forced disconnect intrusion mode of release control and rering to switches on public networks No effect QSIG Provides compliance to the ISO ISDN private networking specifications Similar effect as DCS m QSIG Call Forwarding Dive
156. it pack insertion and demand tests a ATM signaling architecture Checks the interoperability between the DEFINITY ECS switch and the ATM switch Because Avaya offers a variety of ATM switches this discussion suggests general rather than specific diagnostics Physical connections Has the ATM switch been installed and configured correctly Diagnostics m Is the ATM switch powered up m If you are administering the ATM switch through a locally attached console is there a local console terminal connected to the console port on the ATM switch processor circuit pack with the correctly pinned RS232 serial cable If you are administering the ATM switch through telnet over the Ethernet is there an Ethernet drop plugged into the Ethernet port on the ATM switch processor board Note that a few ATM switch commands may only be permitted over the local console terminal mg Has the ATM switch been booted using either a reset button or by turning the power off then on again Did the ATM switch go through a normal power up sequence including testing all of the LEDs 6 18 Issue 5 October 2002 555 233 124 Troubleshooting ATM CES 555 233 124 Are any ATM switch FAULT LEDs lit Are the remaining ATM switch LEDs in a normal state Can you log into the ATM switch console using the diagnostic account from the local console terminal or through telnet If so check the system status a If the customer is providing an Ethernet c
157. itched Telephone Network 6 H600 383 quad cable from sync splitter to ATM PSTN switch A 2 Main distribution frame MDF or 7 H600 383 quad cable from sync splitter to ATM smart jack switch B critical reliability ATM network duplication 3 Channel service unit CSU 4 H600 307 GR2 cable 5 400A T1 100 Q splitter connects to the DEFINITY Server 8 Avaya ATM switch A 9 Avaya ATM switch B critical reliability ATM network duplication Figure 3 6 Synchronization connections through an external DSU CSU 400A 555 233 124 Issue 5 October 2002 3 11 Installing a DEFINITY Server ATM PNC Use the information in Table 3 3 on page 3 14 to determine the maximum cable run lengths for the configuration cydaatm1 LJK 020100 Figure Notes 1 Public Switched Telephone Network 5 H600 383 quad cable from sync splitter to ATM PSTN switch A 2 Main Distribution Frame MDF or 6 H600 383 quad cable from sync splitter to smart jack duplicated ATM switch B critical reliability 3 H600 383 quad cable 7 Avaya ATM switch A 4 400A T1 100 Q splitter connected 8 Avaya ATM switch B critical reliability ATM to DEFINITY Server network duplication 9 ICSU Figure 3 7 Synchronization connections through an ICSU 400A 3 12 Issue 5 October 2002 555 233 124 Installing and Testing Network Synchronization cydaatm3 KLC 020200 Figure Notes 1 Public switched telephone network 5 H600 383 quad cable from
158. ither install or upgrade new ATM PNCs or ATM CESs include Request Address Information Review Configuration and Equipment Determine ATM Switch Suitability Schedule Installation or Upgrade Preparing for a DEFINITY Server ATM switch installation or upgrade involves coordinating the efforts among the following people and organizations 555 233 124 The customer The project manager NetCare Professional Services NPS Avaya Technical Service Center TSC or Global Strategic Opportunities GSO Division ATM switch technician Avaya channel partner if applicable Issue 5 October 2002 1 1 Preparing for Installation and Upgrades Request Address Information The complete DEFINITY Server translations require precutover administration which in turn requires a customer address scheme specifically the ATM addresses for theTN2305X TN2306X ATM interface circuit pack s The address of the EPN is automatically read by the local ATM switch using the address registration procedure defined in Integrated Local Management Interface ILMI If field technicians do not have the login permissions required to obtain the EPN s ATM address es directly from the ATM switch es the customer or ATM switch installer must provide that information Review Configuration and Equipment 1 2 Figure 1 1 shows an example of the basic ATM connections for the DEFINITY Server R and DEFINITY Server CSI using ATM PNC and ATM CES For more detailed con
159. jas SS9o Ie eaoweYy ke S USUTWIOD d1J1IDads a I1g Upgrading to ATM PNC uoneunuojur 1IO AI p nunuo2 ONd IALLV SejueA HIN eARAY 01 OT ISLAM SSD A 1949S ALINIAAC Surpe Sdn uondu 5s q pueururo5 uolIpy das CP PLTEL 555 233 124 Issue 5 October 2002 4 6 avd 1x u uo panuijuod Upgrading DEFINITY Server R with CSS to ATM PNC S9 YOUMsS WLY 8ul pue s yoed N9119 WLY Burjqeo A y u wu q Bul qed ydo 1 q 199uuo2o AjjeaISAYd ondo s1aqy 199 uuoo Zz yoed UNIS I 3 W1V y 10 WOO ayeW 0 q 0 YOR 4N0119 O JayJOUe AOW o p u zyj NOA D ul o s jqepere ue JOU SI 18U J O L Jae u Y9Ld yN S WLV ue e Ssu 0 pu osye jIA NOA yale Mod 3 Je Sul o JOU pa oaja 1 W0 SNI U JI syed 1Ino119 0ZSN1 eoejaju uolsuedxz p nrow ABU no U9IUA w014 S431129 Od u pue q 19Lue09 pod mou syoed yno ay olu syoed N9119 X9OESNL XSOESNL H sSul soe Hsu WLY H SU 92 lt Jaquinu gt od se si lueo Od mou ul Ja SIUIWpPY yauiqeo ebueyo 19 129 JO S UIWPe 3y GZ WJ2 MoU m uo yoeq suondo sawojsno Sl pue yo Boj m y 0 ueuo ONd WLY 84 S9949 SIUL 34 43 abueyo ONd WLY YZ ZL p e6ed uo p p u a199S suoldo AJ uuolsno w10 suondo 12w0 sn9 3y uo 0 pay ONd sui l uuejed ui s s WLY pomW z jsuezILI ou sv y ebueyO ury ONd NLY lqeud eZ S WAUTUIOD 31JID ds
160. k in the fiber mg The TN2305X TN206xX is not transmitting a carrier not inserted not powered or not administered See the ATM TRK maintenance object in one of the following books Maintenance for Avaya MultiVantage amp DEFINITY Server R Maintenance for Avaya MultiVantage amp DEFINITY Server SI Maintenance for Avaya MultiVantage amp DEFINITY Server CSI Hardware safety interlocks on optical transceivers may cut transmitter power if no carrier is received so lack of a receive carrier could indicate a transmitter problem at the same end The ATM switch does not recognize that a port circuit pack is in the slot You may need to re administer the ATM switch port boards Refer to your ATM switch s quick reference guide for further information Recommended Action 1 Plug in swap repair or replace the fiber as necessary 2 Verify that the port circuit pack is completely inserted SONET SDH layer Are SONET SDH frames reaching the ATM switch Is the ATM switch port s LED indicating no cell traffic m Check the transmit and receive cell count fields Each field s values should be increasing if the TN2305X TN206X is actively sending and receiving cells to and from the ATM switch mg Check for SONET SDH layer alarms LOP LOF LOS and so on m If neither field is increasing the ATM switch port may be down Verify that the admin status is up m If the receive cell count is increasing but the transmit
161. ks Connect fiber optic cable to the SC connector on the faceplate of each TN2305X TN2306X circuit pack in the DEFINITY Server PPN and EPN m The TN2305X TN2306X circuit pack interface requires SC connectors see Note in Step 5 m Do not reuse existing fiber cabling with ST connectors at both the DEFINITY Server and the ATM switch This requires an ST to SC adapter at both ends It is better to order the cable with the SC connectors at both ends T Record configuration Record DEFINITY Server switch to ATM port port locations for each ATM circuit pack in Table A 1 in Appendix A Baselining the Customer s Configuration 8 Record fiber connections Record the fiber optic cable runs on the lightwave interface LIU diagram Figure A 1 in Appendix A Baselining the Customer s Configuration NAA1 Fiber Optic Circuit Pack csi models only The NAA1 board routes fiber optic connections from the rear of the cabinet through the front faceplate The SC fiber connectors that go through the faceplate connect to the faceplate connectors on the TN2305X TN2306X ATM circuit pack Unpack and Inspect 1 Verify that the equipment is received See Figure 2 1 on page 2 4 Actual equipment may vary in appearance and may ship in separate packages 2 See Table 2 2 on page 2 5 for a list of part Comcodes 555 233 124 Issue 5 October 2002 2 3 Installing a DEFINITY Server ATM CES Figure Notes
162. ks Each virtual circuit represents one party of a complete multiparty talk path These virtual circuits may persist beyond the duration of a phone call The DEFINITY Call Processing software saves virtual circuits for a few seconds after the end stations have hung up in case the VC can be used again for another call between the same two port networks Also check 3 way conference calling across 3 port networks There may be other CBR virtual circuits between ATM switch ports that are not associated with DEFINITY port networks A common CBR application is Circuit Emulation in which T 1 T 3 and so forth circuits are carried over ATM Unusual ATM trouble conditions A few failure modes in the DEFINITY Server ATM switch combinations are particularly difficult to diagnose One example might be that you cannot make a completely successful call even though most indications from DEFINITY Server and the ATM switch look good This section documents some hints and clues that may help diagnose the following failure modes 555 233 124 Incorrectly typed or omitted EPN route or end system identifier ATM switch Swapped routes end system identifiers or fiber between a PPN and an EPN Swapped routes end system identifiers or fiber between A and B side TN2305X TN206Xs on EPN Swapped routes end system identifiers or fiber between two EPNs Issue 5 October 2002 6 53 Troubleshooting Incorrectly typed or omitted EPN route o
163. l control Are ATM signaling connections being setup to ATM switch Call Control The UBR virtual circuits between the ATM switch PPN port and ATM switch port and between the EPN port and ATM switch port are ATM signaling channels between the port network and the ATM switch They are used to request connection setups and releases to other end points such as another port network These are established by each TN2305X TN206X when it comes up independent of Avaya Call Processing on DEFINITY Servers Other UBR virtual circuits may exist between ATM switch ports that are not associated with DEFINITY port networks and may be signaling channels for other applications for example data network traffic Call processing CaPro Layer Are control channels being established from the PPN to the EPN Diagnostics Do you get a dial tone on a set on the port network in question m Can you ring a set on the EPN dialing from the PPN and vice versa 6 52 Issue 5 October 2002 555 233 124 Troubleshooting ATM PNC Are talk paths being established between port networks Diagnostics Can you talk both ways on a set on one port network dialed from another port network and vice versa The CBR Constant Bit Rate virtual circuits VCs between ATM switch PPN port and ATM switch EPN port are used for talk paths between port networks PPN to EPN EPN to PPN or EPN to EPN They are established when calls are first setup between port networ
164. layed Field Function Indication Test 3 in 24 stress The loopback jack test is active cpe loopback test pattern jack Synchronized Y The DS1 circuit pack is synchronized to the looped 3 in 24 pattern and is counting the bit errors detected in the pattern until the test is ended N Retry the test 1 Stop the test test ds1 loop UUCSS end cpe loopback jack test 2 Restart the test test ds1 loop UUCSS cpe loopback jack test begin 3 Repeat Steps 1 and 2 a maximum of 5 times as necessary If the circuit pack never synchronizes it is possibly due to intermittent connections or a broken wire ina receive or transmit wire pair Bit Error Cumulative 0 indicates that there are no wiring problems count pallets A count that sits at 65535 or continues to increment by several hundred to several thousand errors with each subsequent list measurements command indicates m Intermittent or corroded connections m Severe crosstalk m Impedance imbalances between the two conductors of the receive or the transmit pairs 1 Replace wiring if necessary 2 Note whether the Extended Super Frame ESF error and performance counters summaries errored seconds bursty errored seconds and so forth also increment Although these counters are not used with the loopback jack test they do increment as errors occur 3 18 Issue 5 October 2002 555 233 124 Installing and Testing Network Synchronization Installing and testing the splitter
165. ling a DEFINITY Server ATM PNC alg RX 4 3 WH 2 4 Figure Notes 1 Amphenol connection to DEFINITY Server switch 2 Row of capacitors 3 Jumpers for incoming network connections 4 Incoming network transmit and receive connections 5 Jumper 1 2 true ground Jumper 5 6 shield grounded Jumper 3 TX cable ground Jumper 4 RX cable ground Default connections 1 2 3 5 NETWORK ALARM 402A 108508094 120 OHM E1 SYNC SPLITTER TO ATM SWITCH jpda40xa LJK 101501 6 True ground 7 Cable shield grounded 8 Jumper 1 2 true ground Jumper 5 6 shield grounded Jumper 3 ATM switch A TX cable ground Jumper 4 ATM switch B TX cable ground Default connections 3 5 4 6 9 Output jumpers 10 Timing output to ATM switch A 11 Timing output to ATM switch B Figure 3 5 Jumper settings 401A 402A 403A 3 10 Issue 5 October 2002 555 233 124 Installing and Testing Network Synchronization Synchronization splitter connections The splitter connects to a timing source Figure 3 6 shows the synchronization connections through a DSU CSU 400A and Figure 3 7 on page 3 12 shows the synchronization connections through an ICSU 400A Figure 3 8 on page 3 13 shows the synchronization connections directly to the timing source 401A 402A 403A cydaatm2 LJK 020100 Figure Notes 1 Public Sw
166. lt lt lt lt lt lt lt lt lt lt lt lt lt lt USA Uzbekistan lt Vietnam 1 splitters will also work with T1s Japan uses both 75 Q and 120 Q T1 402A and 403A sync Issue 5 October 2002 555 233 124 Installing and Testing Network Synchronization o Verify the DS1 service To verify the DS1 service use the procedure in Table 3 5 Have the ATM switch installer verify the synchronization source Table 3 5 T1 or E1 service verification procedure V Step Action Command Description 1 Check timing Check that the GREEN STATUS 3 LED on the signal designated DS1 circuit pack is on steady 2 Test the DS1 test board Test the designated DS1 board circuit pack UUCSS If any one of Test 138 through 145 fails follow the repair procedures listed in Maintenance for Avaya MultiVantage and DEFINITY Server R 3 Run error report list Verify that the report is free of errors measurements See Table 3 6 on page 3 18 to help interpret the ds1 UUCSS report summary 4 Identify active status Verify that the designated DS1 circuit pack is the active synchronization synchronization sync source Source Note The DS1circuit pack is not the sync source it simply shows where the sync splitter is connected 555 233 124 Issue 5 October 2002 3 17 Installing a DEFINITY Server ATM PNC Table 3 6 Interpretation of the list measurements report Disp
167. matically assigned location 1 Field description Location Location number associated with the cabinet range is 1 44 default 1 m Field cannot be blank m Location is display only if the Multiple locations field change system parameters customer options is not set to y 5 26 Issue 5 October 2002 555 233 124 Administering DEFINITY Server change locations Page 1 of 3 N LOCATIONS ARS Prefix 1 Required For 10 Digit NAMP Calls y Number Name Timezeone Daylight Savings Number Plan Offset Rule Area Code 1 Main 00 00 0 2 3 4 5 6 7 8 9 10 11 12 13 N p Screen 5 12 Locations screen 1 gt NOTE Upgrades from a previous software version default to a single location location 1 with the values shown in Screen 5 12 The Number Plan Area Code is the home NPA from the dial plan screen of the earlier release Field description ARS Prefix 1 This field is set to y if all 10 digit NANP calls those marked as FNPA in the Required For ARS analysis tables must be preceded by a digit 1 commonly called the 10 Digit NANP toll prefix otherwise it is set to n Calls gt NOTE Many areas in the United States have changed to 10 digit dialing for local calls and administration for this field and the ARS analysis entries must reflect these changes Number This read only field uniquely identifies a location Valid values range from 1 to 44 Name This15 character field identifies the
168. ministration 28 Administer the trunk group Type add trunk group trkgrpnbr next and press Enter Screen 5 8 on page 5 20 displays 29 Set final fields Set the following fields tabbing goes horizontally m Group Type field to isdn gt NOTE A trunk group can contain either ISDN or ATM trunks but not both m The CDR Reports field defaults to y m The Carrier Medium field to ATM m The TAC field to match customer s dial plan m TheDial Access field defaults to n m The Service Type field to tie 555 233 124 Continued on next page Issue 5 October 2002 5 15 Administering ATM PNC and ATM CES Table 5 8 ATM CES administration Continued V Step Action Description 30 Go to screen 6 and add the channel to port mapping Screen 5 10 on page 5 25 You must have the same number of entries as port numbers in step 28 Press Enter to effect the changes 31 Save translations Type save translations and press Enter ATM CES administration screens 5 16 gt NOTE The screens shown in this section are as they look on a DEFINITY Server R through a SAT Your interface and screen page numbers may differ lt ispiay system parameters customer options Page 1 of N OPTIONAL FEATURES G3 Version V10 Maximum Ports 300 Location 1 Maximum XMOBILE Stations 0 Maximum H 323 Trunks 0 Maximum H 323 Stations 0 Maximum IP SoftPhones 0 S Pi Screen 5 1 Optional features
169. n PPN is High or Critical Reliability duplicated SPE the port carrier in the WSP is located in Carrier C to match the PPN mg The TN2305X or TN2306X ATM EI circuit packs must be in the same carriers B E and slots in both the main PPN and the WSP s 3 40 Issue 5 October 2002 555 233 124 Installing a WAN Spare Processor If using Avaya ASP Manager formerly DTA the TN799B C DP C LAN circuit packs must be in the same carriers and slots in the main PPN and WSPs When registering the WSPs with INADS give them the Installation Location IL number for the main PPN and the number of the WSP 1 15 gt NOTE This is the administered WSP number nof the priority number Other ATM configuration guidelines Maintenance Dependencies 555 233 124 DEFINITY hardware or software does not recognize a WSP as a port network when inactive The number of port networks in an r configuration is not limited by the number of WSPs used For example the number of WSPs used is not subtracted from the total number of PNs to determine the number of PNs that the system can support A WSP in the standby mode is not intended to be a Distributed Communications System DCS node Although DCS could potentially be an effective backup or reroute strategy DCS connections are not supported between parts of a failed switch A WSP in active mode can have the DCS functionalities of the PPN A WSP always has a simplex SPE although it supports Standard
170. n an ATM network duplication switch without service interruption follow this procedure 1 Type busyout pnc standby and press Enter Type busyout board UUCSS and press Enter Replace circuit packs on the standby PNC Type release board UUCSS and press Enter 2 3 4 5 Type release pnc standby and press Enter 6 Type reset pnc interchange and press Enter 7 Repeat steps 1 5 on the other side 8 Type save translation and press Enter Installing a WAN Spare Processor A WAN spare processor WSP acts as a backup to the main processor port network PPN in case the ATM connections to and from the main PPN are severed Because of their role as a backup for disaster recovery WSPs may be in different geographical locations Even though existing calls are lost when this failure occurs a WSP quickly acts as the main PPN allowing system recovery with minimal down time The following sections contain information about Function m Links m Translations m Priority administration m Configurations a Maintenance m Dependencies m Other hardware m Alarming strategy 3 36 Issue 5 October 2002 555 233 124 Installing a WAN Spare Processor Function Figure 3 10 shows the main connections in a typical ATM WSP application
171. n override the FRL on incoming ATM calls or block access to ATM trunks Automatic Route Selection Selects a routing pattern which in turn may select an ATM trunk CallVisor Adjunct Switch Applications Interface ASAI Carries messages customer account number for example in facilities information elements in Q 931 messages Call Detail Recording Applies to trunk groups not to individual trunk members same CDR format used for ISDN PRI trunks CDR Account Code Dialing Forced Entry of Account Codes Works with ARS but not with TAC ATM trunk groups do not support TAC Class of Restriction COR Is used for miscellaneous trunk restrictions CORs assigned to individual stations control access to ATM trunks through the routing table FRL Clock Synchronization Derives synchronization source from T1 or E1 span connected to the ATM switch es Data Call Setup Data Hot Line Data Privacy Data Restriction Sets the QoS parameters appropriately for data calls DCS Over ISDN PRI D Channel DCS Is supported End to End Signaling Send DTMF digits for rotary phones after the call is connected Extended Trunk Access ETA Routes a call to a trunk 555 233 124 Continued on next page Issue 5 October 2002 B 7 ATM Switch Feature Interactions Table B 4 Release 7 and later ATM CES trunking features supported Continued Feature Description Facility Restrict
172. nal format defined for operation in the international digital hierarchy DSU Data service unit DTE Data terminal equipment E EI Expansion interface EPN Expansion port network ESCC Enhanced single carrier cabinet ESI End System Identifier GL 2 Issue 5 October 2002 555 233 124 Glossary and Abbreviations E FNPA Foreign Number Plan Area in the North American Numbering Plan any area code other than the caller s own area code An FNPA ARS call specifies a 10 digit address optionally preceded by a 1 toll prefix the first three digits of which specify the area code or number plan area In some locations typically where area codes are overlaid it is necessary to dial the NPA even for a local call H HNPA Home Number Plan Area in the North American Numbering Plan the caller s own area code An HNPA ARS call is usually a 7 digit call perhaps preceded by a 1 toll prefix for which the local area code is implied In some locations HNPAs are overlaid 2 or more used in the same location requiring 10 digit dialing in effect there is no HNPA for such locations HO DSP High Order Domain Specific Part I ICSU Integrated Channel Service Unit ILMI Integrated Layer Management Interface INS Avaya s Data Network Systems ISDN Integrated Services Digital Network L LAN Local area network LAPD Link Access Protocol D channel LIU Lightwave Interface Unit LOS
173. nce with IEC for Electrical Equipment IECEE CB 96A Safety of Information Technology Equipment CAN CSA C22 2 No 60950 00 UL 60950 3rd Edition Safety Requirements for Customer Equipment ACA Technical Stan dard TS 001 1997 One or more of the following Mexican national standards as applica ble NOM 001 SCFI 1993 NOM SCFI 016 1993 NOM 019 SCFI 1998 The equipment described in this document may contain Class 1 LASER Device s These devices comply with the following stan dards EN 60825 1 Edition 1 1 1998 01 21 CFR 1040 10 and CFR 1040 11 The LASER devices operate within the following parameters Maximum power output 5 dBm to 8 dBm Center Wavelength 1310 nm to 1360 nm Luokan 1 Laserlaite Klass 1 Laser Apparat Use of controls or adjustments or performance of procedures other than those specified herein may result in hazardous radiation expo sures Contact your Avaya representative for more laser product infor mation Electromagnetic Compatibility EMC Standards This product complies with and conforms to the following interna tional EMC standards and all relevant national deviations Limits and Methods of Measurement of Radio Interference of Infor mation Technology Equipment CISPR 22 1997 and EN55022 1998 Information Technology Equipment Immunity Characteristics Limits and Methods of Measurement CISPR 24 1997 and EN55024 1998 including Electrostatic Discharge ESD IEC 6100
174. nd DEFINITY Server R 14 Clear the error clear Clear the error events counter events counters measurements ds1 esf error events UUCSS Continued on next page 555 233 124 Issue 5 October 2002 3 21 Installing a DEFINITY Server ATM PNC Table 3 9 Installing the splitter through an ICSU Continued V Step Action Command Description 15 Run report list Wait 15 minutes before entering the command measurements If the DS1 circuit pack is not error free refer to ds1 summary Troubleshooting synchronization 400A only on page UUCSS 6 31 16 Replace After testing is complete remove the modular RJ45 connections opening plugs from port J1 and J2 of the splitter and reconnect the cables to the port s 17 Test the ICSU Depending on the ICSU model go to the appropriate section m Testing the 120A ICSU Table 3 10 m Testing the 120A 2 ICSU Table 3 11 on page 3 23 Table 3 10 The 120A ICSU test procedure Test the 120A ICSU with either a 700A DS1 CPE loopback jack or a 103A block Use the procedure in Table 3 10 to test a splitter connected through an ICSU V Step Action Command Description 1 Connect 103A If the 700A DS1 CPE Loopback Jack is not installed or if block if the ICSU is not a 120A necessary m Connect a 103A block at the Smart Jack end of the H600 383 cable m On the 103A block strap pint to pin 3 and pin 2 to pin 4 which provides a loopback to the ICSU 2 Test the DS1 test board UUCSS T
175. nd Equipment Example A multimode fiber using an optical power budget of 11 dB and a loss of 1 dB Km with no connectors yields a distance of 11 Km which is unrealistic Using a fiber bandwidth of 50 0MHz Km and using the ATM OC 3c symbol rate of 77 5 Mb s data rate 155 Mb s yields a distance of 6 4Km In this case the distance is limited by the fiber bandwidth DEFINITY Server configurations Figure 1 3 Figure 1 4 on page 1 11 and Figure 1 5 on page 1 12 show the ATM PNC connections for standard high and critical reliability respectively 555 233 124 Issue 5 October 2002 1 9 Preparing for Installation and Upgrades cydaeps7 LJK 020100 Figure Notes i T1 E1 sync source public switched 8 Avaya ATM switch more than telephone network PSTN one ATM switch in an 2 Main distribution frame MDF or smart AINE WAN configuration jack 9 ATM switch access terminal Synchronization splitter 10 Fiber optic cables from ATM DS1 circuit pack TN464F Oo SIN intenaces TN2305X TN2306X circuit packs aD rn SENEE EPN DEFINITY Server access terminal IS spliveabinet EPN 13 DEFINITY Server PPN N O O W Timing signal from synchronization splitter through an H600 383 cable to Avaya ATM switch Figure 1 3 ATM PNC connections for standard reliability 1 10 Issue 5 October 2002 555 233 124 Review C
176. ndary Data Module y ISDN PRI y Station and Trunk MSP y Malicious Call Trace y Mode Code for Centralized Voice Mail n Tenant Partitioning y Mode Code Interface y Terminal Trans Init TTI y Multifrequency Signaling y Time of Day Routing y Multimedia Appl Server Interface MASI y Uniform Dialing Plan y Multimedia Call Handling Basic y Usage Allocation Enhancements y Multimedia Call Handling Enhanced y Multiple Locations y Wideband Switching y Personal Station Access PSA y Wireless y S NOTE You must logoff amp login to effect the permission changes A Screen 3 3 Optional feature screen 3 a N ATM PNC Connection Number 12 A PNC B PNC Location 02A01 Location 02B02 Name 123456789012345 Name 123456789012345 Address Format F 164 ATM Private Address Format E 164 ATM Private AFI 45 AFI 45 E 164 1234567890123456 E 164 1234567890123456 HO DSP 12345678 HO DSP 12345678 ESI 123456789012 ESI 123456789012 SEL 12 SEL 13 P Screen 3 4 ATM PNC Page 1 of 1 DUPLICATION RELATED SYSTEM PARAMETERS Enable Operation of SPE Duplication n Enable Operation of PNC Duplication y Screen 3 5 Duplication related system parameters 555 233 124 Issue 5 October 2002 3 35 Installing a DEFINITY Server ATM PNC Changing circuit packs on the standby PNC To partially or completely exchange circuit packs o
177. nderstand when the Avaya DEFINITY Server has been engineered properly for the ATM Solution 6 8 Issue 5 October 2002 555 233 124 Serviceability To interpret the Error Type and Aux Data fields in the Hardware Error Log look up the use of these maintenance objects a ATM EI Expansion Interface Circuit Pack a ATM TRK Circuit Emulation Service Circuit Pack Report control link details The status sys link command shows ATM link data for each link that goes to an EPN and thereby traverses through an ATM switch including the m time that link last came up and last went down m originating and the terminating VPI VCI data Screen 6 1 shows that the link encountered a fault and recovered by switching to a different inter switch node fiber status sys link 2a0101 Page 1 of 2 SPE A Location 02A0101 Type Chan EAL Alarms none Current Path present State up Time Up 03 12 2001 10 48 Faulted Path present Last Fault 03 12 2001 10 50 Faulted Hardware Path Maintenance Maintenance Location Name Alarms Location Name Alarms 01A1 PKT INT none PN 01 PKT BUS none 01C01 ATM EI none 0 32 VPI VCI none ATO1A ATM NTWK none ATO2A ATM NTWK none 0 32 VPI VCI none ATO2A ATM NTWK none Screen 6 1 Status sys link screen page 1 Both the originating and terminating VPI VCI links are 0 32 555 233 124 Issue 5 October 2002 6 9 Troubleshooting Scroll to the next page of the report and you see the old VPI VCI path for
178. nection diagrams of the reliability options refer to DEFINITY Server configurations on page 1 9 Issue 5 October 2002 555 233 124 Review Configuration and Equipment Figure Notes 1 DEFINITY Server PPN 1 R 5 DEFINITY Server EPN in SCC1 2 Avaya ATM switch 6 ATM PNC 3 ATM network the cloud 7 ATM CES 4 DEFINITY Server EPN in 8 ATM PNC and ATM CES MCC1 9 DEFINITY Server PPN 2 CSI Figure 1 1 Example of an ATM PNC and ATM CES configuration 555 233 124 Issue 5 October 2002 1 3 Preparing for Installation and Upgrades Required Hardware Table 1 1 lists the required equipment for standard high critical reliability and ATM network duplication configurations Table 1 1 Min required equipment for Avaya Multi Vantage ATM PNC configurations Reliability level Critical ATM Equipment Standard High Network Duplication ATM switch 1 1 2 TN2305X TN230XB ATM interface 1 2 PPN 2 for each PN see Redesigned ATM 1 each EPN interface circuit packs T1 or E1 synchronization splitter see 1 1 1 Synchronization splitters SC connected fiber optic cable see 1 2 PPN 2 1 each EPN TN771 maintenance test circuit pack 1 1 TN2305B multimode fiber TN2306B single mode fiber for ATM PNC The B suffix circuit pack is backward compatible with b
179. nformation Recommended Action 1 Plug in swap repair or replace the fiber as necessary 2 Verify that the port circuit pack is completely inserted SONET SDH layer Are SONET SDH frames reaching the ATM switch Is the ATM switch port s LED indicating no cell traffic 555 233 124 Check the transmit and receive cell count fields Each field s values should be increasing if the TN2305X TN206X is actively sending and receiving cells to and from the ATM switch Check for SONET SDH layer alarms LOP LUF and so on If neither field is increasing the ATM switch port may be down Verify that the admin status is up If the receive cell count is increasing but the transmit cell count is not increasing this may be because the port was administered with no UNI signaling Ensure that signaling is UNI3 1 Although the error counters may not be zero they should not be large either compared with the receive and transmit cell counters If the counters are large and increasing check the fiber integrity Make sure the fiber pairs are securely plugged into both the TN2305X TN206xX circuit pack and the ATM switch If the fiber has been pulled and reinserted as part of fault diagnosis the nonzero loss of signal error counter may be correct Issue 5 October 2002 6 49 Troubleshooting Q SAAL data link layer Are ATM signaling messages reaching the ATM switch Call Control gt NOTE If the TN2305X TN206xX circuit p
180. ng overnight mail If sending translations concurrently send the removable media to the all the WSP locations using overnight mail 555 233 124 Issue 5 October 2002 3 61 Installing a DEFINITY Server ATM PNC Returning the WSP to standby mode 3 62 Returning to normal operating mode in which the main PPN controls the system is a manual procedure We recommend that you perform this procedure when it is least disruptive WSPs are returned to normal mode of operation typically after the main PPN has been restored It is possible restore the WSP through a remote login gt NOTE A main PPN that has been inactive and an attempt has been made to return it to the active state requires manual intervention to prevent an active WSP from taking over for the main PPN For example when performing upgrades on simplex systems with WSPs we recommend that you busyout atm wsp for the highest priority WSP so the WSP does not attempt to become active Don t forget to release atm wsp when the main is back in operation If an active WSP discovers that a higher priority WSP is confirmed up and the active WSP has no EALs up it automatically reverts to standby After the problem that caused a WSP to take over is fixed you must return the switches to normal operation The main PPN takes over automatically once it is restored to service However the WSP must be manually restored On the main PPN 1 At the PPN s SAT type status atm wsp and press Ent
181. nization System Measurements Includes ATM related measurements System Status Report Monitors trunk group traffic Timed Reminder and Attendant Timers Routes an incoming ATM call to the attendant if it is unanswered for a specified time period Transfer Outgoing Trunk to Outgoing Trunk with Security Measures Allows a station user to connect an ATM trunk to another trunk ATM or not Traveling Class Marks TCM Work as with ISDN PRI Trunk Identification By Attendant Are identifiable by group and member Wideband Switching Is supported in ATM trunks and in ATM PNC but in limited numbers 1 The adjunct requests that these messages be sent along with the call when it routes over the trunk 555 233 124 Issue 5 October 2002 B 9 ATM Switch Feature Interactions Features Not Supported None of the features listed below are supported in DEFINITY Server ATM CES trunks in Release 7 or later Avaya Call Processing ACP software Abandoned Call Search Access Endpoint Administered Connections Advice of Charge AOC Answer Detection Attendant Control of Trunk Group Access Attendant Direct Trunk Group Selection Automatic Circuit Assurance ACA Automatic Transmission Measurement System ATMS Busy Verification of Trunks Call by Call Service Selection Centralized Attendant Service CAS Data Only Off Premises Extensions DCS Attendant Control of Trunk Group Acces
182. nks to what it thinks is the active TN2305X TN206X circuit pack and the cycle repeats indefinitely Diagnostics Type status pnc and press Enter The screen shows both the A side and B side State of Health field as partially functional Correct the ATM addresses or swap fibers on the ATM switch between the A and B side of the EPN EPN Symptoms a a a 1 Action 1 555 233 124 Issue 5 October 2002 6 55 Troubleshooting DEFINITY Server ATM PNC troubleshooting commands Wide area networks WAN especially those constructed as an internet using public network facilities may take inter PN connectivity to the edge of acceptable performance The switch may experience delays blockages or connection losses because of circumstances beyond the control of switch management Variations in performance may be expected during periods of high traffic If ATM PNC is enabled 2 commands are available change display atm pnc pairs lets you get inter port network measurements for up to 10 ordered pairs of port networks a list measurements atm pnc latency reports data about ATM cell latency and connection times In both of these commands you must supply the following information a the number of connections requested m the average connection setup time in milliseconds mg the number of ATM network setup requests required and m the average setup time for the ATM connections Separate sets of measurements are available for the A and
183. nnels SVCs in ATM PNC PVCs in ATM CES generate ATM NTWK warning alarms viewed with the display errors command m Internal performance report _ shows queue overruns and buffer exhaustion problems generates no alarms but logs ATM El and ATM TRK errors in the Hardware Error Log indicates whether the system is properly engineered m Automatic circuit pack reset after 30 minutes when itis notan archangel itis not scanned by an archangel Control link report status sys link requires craft and higher command permissions shows originating and terminating VPI VCI links through an EPN shows the time that the link came up or went down 6 4 Issue 5 October 2002 555 233 124 Serviceability System up time report status atm board requires craft and higher command permissions shows the elapsed time since the last circuit pack insertion and boot compares the administered ATM address with the network address for mismatches shows last time UNI and ILMI went up and down m VPI VCI data appears on the status station screen for ATM PNC configurations The system parameters customer options screen must have ATM PNC enabled the originating station upto 10 connected ports the active PNC only duplicated systems Enhancements to the list trace station or list trace tac trunk access code command show terminating VCI for setup connection
184. ns unrelated to their DEFINITY servers LAN traffic or multimedia applications for examples m These other applications may manifest themselves in the output of the troubleshooting commands you run on the ATM switch Avaya DEFINITY Server port networks must be identified by their ATM switch port numbers gt NOTE The following examples show DEFINITY Server port networks connected to ATM switch ports A1 1 and A1 2 Does the TN2305X TN206X s YELLOW LED flash 100 ms on and 100 ms off indicating a loss of signal on the fiber Recall that the TN2305X TN206X detects continuity problems with either the transmit bottom or the receive top fibers If the fiber shows a loss of signal refer to the Fiber Fault Isolation Procedure in Maintenance for Avaya MultiVantage amp DEFINITY Server R Is the ATM switch port s LED indicating a loss of signal on the fiber Note that the ATM switch may detect continuity problems only with the receive fiber the state of the transmit fiber might not be detected Refer to your ATM switch s quick reference guide for troubleshooting commands Possible causes Check the following list for possible causes 555 233 124 The fiber is disconnected from the ATM switch and or the TN2305X TN206X circuit pack The transmit and receive fibers are swapped at the ATM switch or the TN2305X TN206X circuit pack but not both Issue 5 October 2002 6 25 Troubleshooting m There is a brea
185. nt of a dedicated private line service over a packet switching network between two DTEs the path between users is fixed A PVC uses a fixed logical channel to maintain a permanent association between the DTEs Once a PVC is defined it requires no set up operation before data is sent and no disconnect operation after data is sent ATM CES uses PVCs as the basis for the permanent connections sometimes called virtual trunking Q QoS Quality of Service R RDI Remote defect indication S SDH Synchronous Digital Heirarchy Used outside the United States it s an ITU standard for transmission in synchronous optical networks SONET Synchronous Optical NETwork a family of optical transmission channels for speeds from about 45 Mbps to 2 4 Gbps and higher STM 1 Similar to OC 3 but used outside the United States Subnet Trunking A feature permitting the manipulation of digits on outgoing AAR and ARS calls based on the selected routing preference SVC Switched Virtual Connection a virtual link established through an ATM network the basic building block of port network interconnectivity Two SVCs one in each direction are required for a bi directional talk path between two port networks in ATM PNC configurations 555 233 124 Issue 5 October 2002 GL 5 Glossary and Abbreviations T TAC Trunk access code TDM Time division multiplexing TTR Touch tone receiver U UID Call redirection V
186. ntil all port networks are PNs administered 13 Check list atm pnc Verify that all ATM connections are administered administration 14 Check links list sys link Types EAL EPN and PACL all PNs should display 15 Administer the change Synchronize all signals DEFINITY Server synchronization synchronization 16 Set primary Set primary atm sw timing reference 17 Set secondary Set secondary atm sw Press Enter to effect the timing reference changes 18 Save translations save translations Save translations to system disk 5 6 Issue 5 October 2002 555 233 124 Administering DEFINITY Server ATM Circuit Emulation Service ATM CES ATM Circuit Emulation Service ATM CES 555 233 124 Can be administered as an AIM CES direct connect through an ATM network using PVCs Both procedures are in Table 5 8 under ATM CES administration procedure on page 5 12 Uses ATM emulated circuits instead of physical T1 E1 tie trunks out to the ATM network Uses up to 8 signaling groups per TN2305X TN2306xX to create virtual trunking Uses bearer B and signaling D channels similar to ISDN facilities but does not support nonfacility associated signaling NFAS Uses channels inside each signaling group which appear as if they were ports on the TN2305X TN2306X circuit pack Hereafter these are referred to as ports Uses constant bit rate CBR signalling over permanent virtual connections PVCs
187. o ICSU capability 401A T1 100 Q 108508078 Figure 3 2 Limited ICSU capability 402A E1 120 Q 108508094 Figure 3 3 403A E1 759 108508102 Figure 3 4 555 233 124 Issue 5 October 2002 3 5 Installing a DEFINITY Server ATM PNC crda400a LJK 071698 Figure Notes 1 From network interface 3 Timing output port J1 to the ATM switch 2 Amphenol connection to 4 Timing output port J2 to the ATM switch DEFINITY Server 1 Ports J1 and J2 provide identical DS1 timing source signals to the ATM switches The ATM switch can use two separate DS1 timing signals one at a time from two separate spans Figure 3 1 400A synchronization splitter 3 6 Issue 5 October 2002 555 233 124 Installing and Testing Network Synchronization crda401a KLC 020300 Z22222222272222222222227Z22 2222222222222222222222222_ Figure Notes 1 Amphenol connector to 3 Timing alarm lead connection DEFINITY Server TaN ey 4 Timing output ports RJ45 to ATM switch 2 Network timing connection ae 5 Jumpers and capacitors inside case See Figure 3 5 on page 3 10 for settings 1 Ports J1 and J2 provide identical DS1 timing source signals to the ATM switches The ATM switch can use two separate DS1 timing signals one at a time from two separate spans Figure 3 2 401A synchronization splitter 555 233 124 Issue 5 October 2002 3 7 Installing a DEFINITY Server ATM PNC
188. o each TN2305X TN206X in an EPN State up On the ATM switch console look at the switch circuit The VBRnrt Variable Bit Rate virtual circuits between the ATM switch PPN and EPN ports are used for signaling between the PPN and each EPN These are established once when initialized under control of Avaya Call Processing software on a DEFINITY Server They represent the ATM Control Link ACL and Expansion Archangel Link EAL VBRart virtual circuits are also used for ISDN channels between DEFINITY port networks Other VBRnrt virtual circuits may exist between ATM switch ports that are not associated with DEFINITY Server port networks A common use of VBRart circuits is multimedia and video conferencing systems Issue 5 October 2002 6 27 Troubleshooting Are talk paths being established between port networks Diagnostics m Can you talk both ways on a set on one port network dialed from another port network and vice versa The CBR Constant Bit Rate virtual circuits VCs between ATM switch PPN port and ATM switch EPN port are used for talk paths between port networks PPN to EPN EPN to PPN or EPN to EPN They are established when calls are first setup between port networks Each virtual circuit represents one party of a complete multiparty talk path These virtual circuits may persist beyond the duration of a phone call The Avaya Call Processing software saves virtual circuits for a few seconds after t
189. o set up a conference call for as many as 6 conferees including the attendant This feature is affected by SVC setup delays and failures Conference Terminal Allows multi appearance voice terminal users to make 6 party conference calls without attendant assistance This feature is affected by SVC setup delays and failures Consult Allows a covering user after answering a coverage call to call the principal called party for private consultation This feature is affected by SVC setup delays and failures Continued on next page B 14 Issue 5 October 2002 555 233 124 Delay Interactions Table B 5 ATM delay interactions Continued Feature Description DCS Alphanumeric Display for Terminals Allows calls to or from alphanumeric display terminals to have transparency for call related data No impact for all of DCS features m DCS Attendant Control of Trunk Group Access m DCS Attendant Direct Trunk Group Selection m DCS Attendant Display m DCS Automatic Callback m DCS Automatic Circuit Assurance m DCS Busy Verification of Terminals and Trunks m DCS Call Coverage m DCS Call Forwarding m DCS Call Waiting m DCS Distinctive Ringing m DCS Leave Word Calling m DCS Multiappearance Conference Transfer m DCS Over ISDN PRI D channel m DCS Trunk Group Busy Warning Indication Do Not Disturb Allows guests attendants and authorized front desk voice terminal users those with console permission to
190. ocess for administering the WSPs and installing the translations m Install or upgrade main PPN with ATM and ACP Release 10 or Avaya Multivantage software Install WSPs with ATM and ACP Release 10 or Avaya Multivantage software Install a License File on main PPN and each WSP Administer the WSPs on the main DEFINITY Server PPN m f using Avaya ASP Manager formerly DTA install and administer C LAN circuit packs used for software in the main PPN and each WSP gt NOTE C LAN circuit packs in the main PPN and WSPs are only used with Avaya ASP Manager software All other C LAN circuit packs must be in an EPN m Copy translations to each DEFINITY Server WSP either manually or by using the software based Avaya ASP Manager tool 555 233 124 Issue 5 October 2002 3 45 Installing a DEFINITY Server ATM PNC Install Main PPN ATM PNC and WSP For instructions on installing a DEFINITY Server PPN and WSP refer to Installation for Multicarrier Cabinets on the Avaya MultiVantage on a DEFINITY Server and S8100 Library CD or the Made Easy Tool for DEFINITY Media Server Configurations online information For instructions on installing ATM PNC refer to an earlier section in this chapter When installing the WSP verify that the WSP configuration matches the main PPN configuration See Figure 3 11 for configuration Administration If the main PPN is standard reliability the B carrier in the main PPN and WSP can be a port car
191. oes the Ethernet IP mask field have the customer provided mask typically something like 255 255 255 0 although other values are valid c If the customer is providing an Ethernet connection to the ATM switch does the IP default router field have the customer provided Internet address d If the customer is providing an Ethernet connection to the ATM switch and intends to upload to or download from a TFTP server does the TFTP server field have the customer provided Internet address e Does the ATM address field have the correct network prefix the first 13 bytes Issue 5 October 2002 6 37 Troubleshooting Administration Administration must be correct for both the DEFINITY Server and ATM switches DEFINITY Server switch administration ATM PNC Is DEFINITY Server ATM PNC administered correctly 1 Type list atm pnc and press Enter The cabinet carrier and slot positions of each administered TN2305X TN206xX circuit pack display is as shown in Screen 6 7 Ensure that each circuit pack s physical location matches the display list atm pne Page 1 SPE A ATM PNC PNC A PNC B PNC Connection LOC LOC 1 01B02 2 O2A01 Screen 6 7 Screen output for list atm pnc command Alternatively type list configuration UUC and press Enter noncontrol cabinets to confirm the PPN and EPN circuit pack locations and correct insertion 2 Type status pnc and press Enter This display tells you which TN2305X TN206X circuit pack
192. on tenant number and partition group of the covered user not on those of the calling user When the attendant is specified as a coverage point the attendant group selected is based on the location or tenant partition of the covered user 555 233 124 Continued on next page Issue 5 October 2002 B 21 ATM Switch Feature Interactions Table B 6 Release 7 or later ATM feature interactions Continued Affected by Race Feature Location Condition Description Remedy Call Forwarding X When call forwarding is activated and a call is actually forwarded the forward to digits are analyzed and the call is routed according to the location tenant partition and partition group assigned to the forwarded endpoint not according to the caller s properties and permissions CAMA trunks X Enhanced 911 E911 service over Engineer the service CAMA trunks MF signalling circuits and port networks through a TN744D or TN2182B within a location as if they port uses an algorithm that were a stand alone switch searches for a touch tone receiver which reduces reliance on within a single location before service circuits located on searching elsewhere This ensures distant port networks and that an E911 call uses a tone minimizes long haul ATM generator within the same location connections just for as the trunk and should not services like touchtone negatively impact E911 service on collection a WAN PNC config
193. on a DEFINITY Server R are installed and administered License File The License File must match the serial number s of the installed hardware andthe Async Transfer Mode ATM PNC field must be n and underlined changeable meaning that the feature is enabled but turned off See the Customer Options form Screen 4 6 on page 4 14 Translations on removable media Have both the customer s translations on removable media optical disk and a fall back copy also on removable media ATM circuit packs ATM interface circuit packs TN2305X TN2306X Design Customer s configuration SDSC Critical reliability network duplication only Duplication 2 independent switches or 1 switch with duplicated switch fabrics and controls Independent fiber optic connections between the OC 3 STM 1 ATM interfaces and each duplicated switch fabric Power supply No single power failure other than the commercial AC source able to cause m both pairs of switch fabric and controls to simultaneously fail no one power failure excluding AC source m all interface circuits to fail simultaneously Back up power Back up option independent of commercial AC source installed After upgrading the DEFINITY Server R to Avaya MultiVantage Software use the spare formatted optical disk for the fall back removable media Do NOT use an off the shelf optical disk 4 2 Issue 5 October 2002 555 233 124 a8vd 1
194. on problems in systems where the synchronization signal connects through an ICSU follow the procedures in Table 6 11 Table 6 11 Troubleshooting 400A synchronization through an ICSU V Step Action Description 1 Check all connections If the LEDs on the DS1 circuit pack indicate an error condition or any of the tests associated with testing the DS1 circuit pack fails recheck all cables connectors and the splitter connection to the back of the DS1 circuit pack 2 Test the circuit pack Test the circuit pack test board UUCSS If the tests pass go to step 14 release If a test fails continue with step 3 3 Reseat circuit pack Reseat the DS1 circuit pack 4 Retest the circuit pack Repeat the test test board UUCSS If Tests 138 through 145 pass go to step 14 release If any test fails go to step 5 5 Busyout the DS1 circuit pack To suppress alarms on the DS1 circuit pack type busyout board UUCSS and press Enter 6 Remove ICSU Remove the ICSU module from the splitter T Remove splitter Remove the splitter from the DS1 circuit pack 8 Put ICSU directly on DS1 circuit pack Reconnect the ICSU module directly to the back of the DS1 circuit pack without the splitter and reseat the DS1 circuit pack After approximately 30 seconds the DS1 Status LEDs should extinguish leaving only the green Status 3 LED on steady 555 233 124 Continued on next page
195. onfiguration and Equipment cydaeph4 LJK 020100 Figure Notes 1 T1 E1 sync source public switched 8 Fiber optic cables to ATM telephone network PSTN OC 3 STM 1 interfaces 2 Main distribution frame MDF or smart 9 Avaya ATM switch more than jack one ATM switch in an ATM WAN configuration 10 ATM switch access terminal 11 DEFINITY Server EPN 12 Split cabinet EPN Synchronization splitter DS1 circuit pack TN464F TN2305X TN2306X circuit packs DEFINITY Server access terminal N O O OQ Timing signal from synchronization splitter through an H600 383 cable to Avaya ATM switch Figure 1 4 ATM PNC connections for high reliability 555 233 124 Issue 5 October 2002 1 11 Preparing for Installation and Upgrades cydaepn3 LJK 020100 Figure Notes 1 T1 E1 sync source public switched 8 Fiber optic cables to ATM telephone network PSTN interfaces 2 Main distribution frame MDF or smart 9 Avaya ATM switch B jack 10 ATM switch access terminal B 11 Avaya ATM switch A 12 ATM switch access terminal A 13 DEFINITY Server EPN 14 Split cabinet EPN Synchronization splitter DS1 circuit pack TN464F TN2305X TN2306X circuit packs DEFINITY Server access terminal N O O W Tim
196. onnection to the ATM switch does the Ethernet IP address field have the customer provided Internet address gt NOTE You might not be able to administer the ATM switch through a telnet connection over the Ethernet but if you are able to make sure the Ethernet address is correct If the customer is providing an Ethernet connection to the ATM switch does the Ethernet IP mask field have the customer provided mask typically something like 255 255 255 0 although other values are valid If the customer is providing an Ethernet connection to the ATM switch does the IP default router field have the customer provided Internet address If the customer is providing an Ethernet connection to the ATM switch and intends to upload to or download from a TFTP server does the TFTP server field have the customer provided Internet address Does the ATM address field have the correct network prefix the first 13 bytes On th ATM switch is the PVC administered correctly Issue 5 October 2002 6 19 Troubleshooting Administration Is DEFINITY Server ATM CES administered correctly D channel problems If the D channel does not come up following CES administration use the following steps to troubleshoot the cause Table 6 9 Troubleshooting CES V Step Action Description le Verify PVC is correctly Check VPI VCI change signaling group siggrpnbr administered screen 2 2 Check channel C
197. ontaining system translations to each WSP location using overnight mail You can send the removable media to each location in series or copy the translations to several removable media and send to each location simultaneously The choice depends on how critical it is to get the WSPs set up On the Main PPN 1 Type save translations and press Enter to save translations to the system disk When prompted do not preserve the License File with the translations A CAUTION When working with any cabinet hardware wear a grounded wrist strap to ground yourself against electrostatic discharge ESD 2 Replace the existing removable media in the active carrier with a spare one label facing left into the optical drive gt NOTE Make sure the formatted removable media is not write protected before placing it into the optical drive see Figure 3 12 If you can see through the hole as in callout 2 it is write protected 555 233 124 Issue 5 October 2002 3 55 Installing a DEFINITY Server ATM PNC hidfdsk KLC 112499 Figure Notes 1 Not Write protected 2 Write protected Figure 3 12 Make sure the disk is not write protected A CAUTION The removable media has a sliding metal cover to protect the surface of the disk DO NOT TOUCH THE DISK Figure 3 13 3 56 Issue 5 October 2002 555 233 124 Administration hidfdsk1 KLC 091799 Figure 3 13 Do not touch the disk inside the cartridge 3
198. or its networked equipment Also realize that if such an intrusion should occur it could result in a variety of losses to your company including but not limited to human data pri vacy intellectual property material assets financial resources labor costs and or legal costs Responsibility for Your Company s Telecommunications Security The final responsibility for securing both this system and its net worked equipment rests with you Avaya s customer system adminis trator your telecommunications peers and your managers Base the fulfillment of your responsibility on acquired knowledge and resources from a variety of sources including but not limited to e Installation documents System administration documents Security documents e Hardware software based security tools Shared information between you and your peers Telecommunications security experts To prevent intrusions to your telecommunications equipment you and your peers should carefully program and configure Your Avaya provided telecommunications systems and their interfaces Your Avaya provided software applications as well as their underlying hardware software platforms and interfaces Any other equipment networked to your Avaya products Voice Over Internet Protocol VoIP If the equipment supports Voice over Internet Protocol VoIP facili ties you may experience certain compromises in performance reli ability and security ev
199. orted and not supported and interactions among the DEFINITY Server s features Conventions used in this book Systems and circuit packs The word system is a general term encompassing all references to the Avaya DEFINITY Server R running Avaya MultiVantage Software m Circuit pack codes for example TN780 or TN2182B are shown with the minimum acceptable alphabetic suffix like the B in the code TN2182B Generally an alphabetic suffix higher than that shown is also acceptable However not every vintage of either the minimum suffix or a higher suffix code is necessarily acceptable A suffix of P means that firmware can be downloaded to that circuit pack m The term ASAI is synonymous with the newer CallVisor ASAI m The term cabinet generally refers to the MCC1 multi carrier cabinet a UUCSS refers to a circuit pack address in cabinet carrier slot order Typographic Other terms and conventions might help you use this book Commands are printed in bold face as follows command We show complete commands in this book but you can usually type an abbreviated version of the command For example list configuration station can be typed as list config sta Screen displays and names of fields are printed in constant width as follows screen display A screen is any form displayed on your computer or terminal monitor m Variables are printed in italics as follows variable Keys and buttons are
200. oup before changing 23 Set interface Set the Interface field to user at one end of the emulated circuit and to network at the other end 24 Set DCP analog bearer capability Set the DCP Analog Bearer Capability field to 3 1 kHz 25 Set internetworking message Set internetworking message field to PROGress 5 14 Issue 5 October 2002 Continued on next page 555 233 124 Administering DEFINITY Server Table 5 8 ATM CES administration Continued V Step Action Description 26 Verify channel settings Go to screen 2 Screen 5 7 on page 5 20 displays Depending on the settings in step 18 m IfCircuit Type field is set at T1 then channel 24 is populated m fCircuit Type field is set at E1 then channel 16 is populated Other details about D channels m All ports for one signaling group must be on the same ATM circuit pack the same circuit pack that the D channel is on m The D channel port is never assigned to a trunk group Because they are all the same the administrator does not need to type in the circuit pack location for each channel m No port can be assigned to more than one signaling group 27 Type port numbers Add the port numbers minimum of 6 from the port to channel mapping on signaling group screen 2 See Changing the port to channel mapping on page 5 22 if you need to change any administration When finished press Enter to save the ad
201. outed correctly and one VC from the EPN to the PPN which cannot be routed Diagnostics 1 At the ATM switch check the ATM addresses 2 Look for a cause code 3 No route to destination Action 1 Correct the ATM address translations in the ATM switch Swapped routes end system identifiers or fiber between a PPN and an EPN Symptoms m An incorrectly connected EPN TN2305X TN206xX circuit pack is not completely inserted m Dial tone is present on end stations on the PPN and on correctly connected EPNs but no dial tone is present on the affected EPN end stations Calls cannot be made between the PPN and the correctly connected EPNs because talk paths cannot be routed correctly Diagnostics 1 Check to see if the ATM switch shows VBR control channels from the ATM switch port intended for the incorrectly connected EPN but actually connected logically or physically to the PPN that should not exist Action 1 Correct the ATM addresses or swap fibers on the ATM switch between the incorrectly connected PPN and EPN 555 233 124 Issue 5 October 2002 6 29 Troubleshooting DEFINITY Server ATM CES troubleshooting commands If ATM CES is enabled change system parameters customer options 2 commands become available m change display signaling group siggrpnbr lets you determine the number of channels and lets you know their slot location change trunk group irkgrpnbr lets you determine the number of trunks
202. ow of the compact modular cabinet A CAUTION Do not attempt to put this circuit pack into any other slot as pin damage may occur Issue 5 October 2002 2 5 Installing a DEFINITY Server ATM CES 8 Route the cable s to the TN2305X TN2306xX circuit pack s and connect them gt NOTE The loop formed by the cable connecting the two circuit packs must have a minimum radius of 1 in 2 54 cm If not adjust the cable or move the circuit pack s to another location 9 Connect the other equipment into the connector s at the rear of the NAA1 circuit pack ckdanaa1 LJK 021199 1 Figure 2 2 NAA1 Circuit Pack with Cables Attached 2 6 Issue 5 October 2002 555 233 124 Installing a DEFINITY Server ATM PNC This chapter describes the procedures for installing a new Avaya MultiVantage on a DEFINITY Server ATM system The process includes Installing Equipment Installing and Testing Network Synchronization Setting Up ATM Network Duplication Installing a WAN Spare Processor Installing Equipment If the ATM switch and interface circuit packs are already installed then the actual upgrade to ATM PNC is done administratively in Chapter 5 Administering ATM PNC and ATM CES To prepare for a new DEFINITY Server ATM installation refer to the following DEFINITY Made Easy online at URL http made easy avaya com Review the reliability configurations for Avaya DEFINITY Server ATM refer to Fig
203. page 1 9 for connection schematics 2 Install ATM switch es Refer to your ATM switch s quick reference guide To get a or access copy of the quick reference guide go to the Avaya web site concentrators http www avaya com click on Support and then find the page for your Avaya ATM solution 3 Install ATM interface Insert the TN2305X TN2306xX circuit pack s into the circuit pack appropriate slot s 4 Route the fiber optic Follow the fiber pass through procedure in the appropriate cables between the DEFINITY Server installation book ATM switch and the DEFINITY Server PPN and EPNs Ay WARNING Be sure that the fiber optic cable is secured so that the door of the DEFINITY ECS switch does not pinch or bend the cable For csi platforms see NAA1 Fiber Optic Circuit Pack csi models only on page 2 3 for a diagram of the NAA7 board that routes fiber optic cabling from the back of the switch to the front 5 Connect the fiber Connect the fiber optic cables to the ATM switch optic cables gt NOTE If the installation uses the customer s existing fiber you may need an ST to SC adapter 1 included in Fiber Pass Through Kit Continued on next page 2 2 Issue 5 October 2002 555 233 124 NAA1 Fiber Optic Circuit Pack csi models only Table 2 1 General installation process Continued V Step Action Description 6 Connect the fiber optic cables to the ATM interface circuit pac
204. plication is an ATM PNC configuration that allows DEFINITY ECS s without duplicated SPEs to be supported with duplicated EPN connectivity to other points on an ATM network These points can be on separate ATM switches the same ATM switch or directly connected to an ATM WAN There is no difference in performance between ATM network duplication and critical reliability C CBR Constant bit rate Digital information such as video and digitized voice that is represented by a continuous stream of bits CBR traffic requires guaranteed throughput rates and service levels 555 233 124 Issue 5 October 2002 GL 1 Glossary and Abbreviations CES Circuit Emulation Service a connection over an ATM PVC based network that provides end to end service sometimes called virtual trunking Conforms to CES ATM Forum VTOA 78 Interoperability Specifications CES IS CDV Cell delay variation which measures the allowable variance in delay between one cell and the next expressed in fractions of a second When emulating a circuit CDV measurements allow the network to determine if cells are arriving too fast or too slow CMC Compact Modular Cabinet CSCC Compact Single Carrier Cabinet CSS Center Stage Switch the central interface between the processor port network PPN and the expansion port networks EPN CSU Channel service unit D DCS Distributed Communication System DS1 Digital Signal Level 1 The 1 544 Mbps digital sig
205. port 1 of the 258A adapter 3 Connect the other end of the D8W cable to the RS 232 side of the 355A adapter 1 Connect the 25 pin serial connector on the 355A adapter to a serial port on the computer 2 At the computer set the baud rate for the serial port to 38 400 38 4K 1 6 Issue 5 October 2002 555 233 124 Review Configuration and Equipment Spare lead The spare lead allows the B suffix ATM circuit packs to function seamlessly in the ATM WAN Spare Processor WSP application It uses pin number 139 AATOKEN and is required in multicarrier cabinets e g Avaya MCC1 Media Gateways with m Avaya MultiVantage software running on a DEFINITY Server R Processor speed increased The circuit pack processor speed is 66 megahertz MHz Increased hardware vintage bits The range of available hardware vintage bits is now 7 increasing the number of possible vintage values to 127 ATM network duplication WAN spare processor is compatible with all Avaya DEFINITY Server reliability options for complete ATM network duplication Synchronization splitters To test the synchronization splitters you need the following equipment mg Phoenix 1541C Test Set with accessory cord kit a Phoenix 5575A T1 Test Set with cord kit or equivalent 700A DS1 CPE Loopback Jack comcode 10798867 m 103A block mg 1541CC cable kit mg RJ45 to Bantam test cable from the 1541CC cable kit m System capacities Table 1 2 lists the maximum numbe
206. questions Table 6 2 Helpline information US and Canada Organization Direct Indirect CES DEFINITY Helpline 1 800 225 7585 1 800 225 7585 Maintenance 1 800 242 2121 1 800 242 2121 TSC TSC INS Helpline 1 800 237 1616 Call distributor or Maintenance 1 800 237 0016 kau SESA Provisioning NA 1 800 996 7053 WestCon GSO Maintenance 720 444 9990 720 444 9990 International customers mg International MNC customers contact the RCOE with any problems m All other international customers contact their Channel Partner with any problems 555 233 124 Issue 5 October 2002 6 3 Troubleshooting Serviceability Circuit pack firmware changes and modified system software improve the ATM Port Network Connectivity ATM PNC application on the TN2305B and TN2306B ATM interface circuit packs The Serviceability reports include m Congestion and Cell Loss Priority CLP bit monitoring reports the status of the AAL 5 SVCs the links across an ATM network generates ATM NTWK alarms and reports data to the Hardware Error Log SONET SDH layered alarms reported with the detection and clearing time prioritized reported hierarchically Loss of Signal LOS Loss of Pointer LOP Alam Indication Signal MS AIS and HP AIS Remote Defect Identifier MS RDI and HP RDI Loss of Frame LOF HP PSL m Cell over underruns and lost cells are based on your traffic rate apply to the bearer cha
207. r end system identifier ATM switch Symptoms Talk paths are one way from the PPN to the EPN you can hear tones from the PPN end station to the EPN end station but not vice versa Because the signaling channels are bidirectional virtual circuits VCs established from the PPN to the EPN these can be routed correctly and come up just fine Talk paths are two unidirectional virtual circuits so a single call has one VC from the PPN to the EPN which is routed correctly and one VC from the EPN to the PPN which cannot be routed Diagnostics 1 At the ATM switch check the ATM addresses 2 Look for a cause code 3 No route to destination Action 1 Correct the ATM address translations in the ATM switch Swapped routes end system identifiers or fiber between a PPN and an EPN Symptoms m An incorrectly connected EPN TN2305X TN206xX circuit pack is not completely inserted m Dial tone is present on end stations on the PPN and on correctly connected EPNs but no dial tone is present on the affected EPN end stations Calls cannot be made between the PPN and the correctly connected EPNs because talk paths cannot be routed correctly Diagnostics 1 Check to see if the ATM switch shows VBR control channels from the ATM switch port intended for the incorrectly connected EPN but actually connected logically or physically to the PPN that should not exist Action 1 Correct the ATM addresses or swap fibers on the ATM switch
208. r fields are turned off Alarm reporting modified The ATM related maintenance objects report conditions mg onthe AIM circuit pack m inthe ATM network and do not always reflect hardware conditions within your DEFINITY Server switch In order to fairly assess the ATM network s performance we recommend that you examine the m Hardware Error Log display errors for ATM NTWK errors indicating ATM network faults See the ATM NTWK ATM Network maintenance object and the m Red LED onthe TN2305A B or TN2306A B circuit pack s faceplate visually indicating network faults Table 6 6 shows the Cause Code Error Types that are now reported against the ATM NTWK maintenance object 6 12 Issue 5 October 2002 555 233 124 Serviceability Table 6 6 A few samples of the network errors reported by ATM NTWK Cause Code Aux Error Type Data Description 769 AAL5 or LAPD excessive 770 ATM UCH 771 VPI VCI unknown 1281 16 Loss of Signal LOS 1281 17 Loss of Frame LOF 1281 18 Alarm Indication Signal MS AIS 1281 19 Remote Defect Identifier MS RDI 1281 20 Loss of Pointer LOP 1281 21 HP PSL 1281 22 Alarm Indication Signal HP AIS gt NOTE These alarms still contribute to the parameters that determine PNC interchanges For a complete list of possible network errors reported by ATM NTWK see the applicable maintenance documentation for your switch Display VPI VCI data For ATM PNC
209. r of TN2305X TN2306X circuit packs allowed in a DEFINITY Server 1 See Maintenance for Avaya MultiVantage and DEFINITY Server R Chapter 6 DS1 Loopback Test for more information 555 233 124 Issue 5 October 2002 1 7 Preparing for Installation and Upgrades Table 1 2 Maximum number of TN2305X TN2306X circuit packs Maximum ATM circuit Platform packs allowed Description DEFINITYR 176 88 port networks for CES plus 88 port networks for PNC SI CSl orC 6 CES only no PNC Fiber optic cable distances The fiber optic cable range is determined by the optical power budget and the fiber bandwidth Table 1 3 shows the TN2305X TN2306X specifications Table 1 3 TN2305X TN2306X fiber optic specifications Fiber mode Parameter Multimode Single mode Units Output optical power max 14 8 dBm average Output optical power min BOL EOL 19 20 15 dBm average Input optical power max 14 8 dBm average Input optical power min 30 31 32 5 34 dBm average Optical power budget 30 19 11 31 15 16 dBm Typical range 4 20 Km Typical wavelength 1310 1310 nm Wavelength min max 1261 1360 1261 1360 nm Fiber width 62 5 125 62 5 125 um Connector Duplex SC Duplex SC Loss per connector 0 2 dB Fiber cable loss 1 0 5 max 0 33 dB Km typical Fiber bandwidth 500 10 000 MHz Km Reflections 28 dB IEC 825 CDRH Class 1 compliant 1 8 Issue 5 October 2002 555 233 124 Review Configuration a
210. rage redirection criteria The forwarded phone is affected by delays Service Observing Allows a specified user such as a supervisor to observe or monitor another user s calls No effect Station Hunting Routes calls made to a busy station down a chain of stations until one is found that is not active This feature is affected by SVC setup delays and failures Temporary Bridged Appearance Allows multi appearance voice terminal users in a terminating extension group TEG or personal central office line PCOL group to bridge onto an existing group call This feature is affected by SVC setup delays and failures Terminating Extension Group Allows an incoming call to ring as many as 4 voice terminals at one time This feature is affected by SVC setup delays and failures Time of Day Routing Provides the most economical routing of ARS and AAR calls This feature is affected by different time zones Transfer Allows voice terminal users to transfer trunk or internal calls to other voice terminals or trunks without attendant assistance This feature is affected by SVC setup delays and failures Transfer Outgoing Trunk to Outgoing Trunk Permits a controlling party such as a station user or attendant to initiate two or more outgoing trunk calls and then connect the trunks This feature is affected by SVC setup delays and failures Trunk to Trunk Transfer Allows the attendant or voice terminal
211. rcuit pack provides 256 ports but ports 1 through 8 are reserved for future use 555 233 124 Issue 5 October 2002 5 9 Administering ATM PNC and ATM CES Trunk groups Table 5 7 DEFINITY Server trunk capacities by model Capacity c csi si r Maximum trunks per trunk group 99 255 Maximum number of trunk groups 99 666 Maximum number of trunks in the system 400 4000 At least one trunk group is typically created for each remote switch with these attributes see Screen 5 8 on page 5 20 Group Type field is isdn Carrier medium fieldis atm Dial Access field is always n TN2305X TN2306X may have Trunk Access Codes TAC but these are for reporting purposes only and cannot be dialed CDR records for ATM trunk calls are maintained gt NOTE Release 7 introduced 3 digit port numbers for administering a CES trunk and some CMS releases cannot read the old 2 digit numbers Release 10 and later of the CentreVu Call Management System CMS software can read both the 2 and 3 digit port numbers A trunk group may include ports from more than one of the ATM circuit packs in the system This enables same module preference the feature that gives preference to outgoing trunks on the same port network as the originator ATM trunk groups can only contain ports on ATM boards and ports on ATM boards cannot be assigned to non ATM trunk groups 5 10 Issue 5 October 2002 555 233 124 Administering DEFINITY Server ATM
212. request that no calls other than priority calls terminate at a particular extension until a specified time Affected by Time of Day issues Emergency Access to the Attendant Alerts an attendant if a station remains off hook for more than the administered period of time This feature is affected by SVC setup delays and failures Expert Agent Selection Routes incoming Automatic Call Distribution ACD calls to the agent best qualified to handle the call This feature is affected by SVC setup delays and failures Facility Test Calls Allows you to test specific trunks DTMF receivers time slots and system tones from a phone This feature is affected by SVC setup delays and failures Generalized Route Selection Provides voice and data call routing capabilities This may be used for routing to EPNs when knowledge of the WAN behavior is available Go to Cover Allows users who call another internal extension to send the call directly to coverage This feature is affected by SVC setup delays and failures Group Paging Allows a user to make announcements to groups of stations This feature is affected by SVC setup delays and failures 555 233 124 Continued on next page Issue 5 October 2002 B 15 ATM Switch Feature Interactions Table B 5 ATM delay interactions Continued Feature Description Hot Line Service Allows single line voice terminal users by simply lifting the handset
213. ress of the TN799B C C LAN circuit pack and UUCSS is the cabinet carrier and slot of the TN799B C C LAN circuit pack ane ip address 192 168 10 21 Bs PING RESULTS End pt IP Port Port Type Result Time ms Error Code 1 92 168 10 21 01C19 CLAN PASS 10 1124 Ne A 2 Type ping ip address nnn nnn nnn nnn board UUCSS and press Enter The variable nnn nnn nnn nnn is the IP address of the customer s gateway and UUCSS is the cabinet carrier and slot of the TN799B C C LAN circuit pack 3 Type ping ip address nnn nnn nnn nnn board UUCSS and press Enter The variable nnn nnn nnn nnn is the IP address of another computer beyond the gateway and UUCSS is the cabinet carrier and slot of the TN799B C C LAN circuit pack The TN799B C C LAN circuit pack is now installed and administered in the DEFINITY Server s carrier and connected to the IP network Copying Translations Within the Avaya ASP Manager software tool setup and test the LAN connection between your PC and the main PPN and each WSP following the instructions in the online help Copy translations immediately or setup a scheduled time to copy them from the main PPN to each WSP 3 54 Issue 5 October 2002 555 233 124 Administration Copy Translations Manually Before copying translations you must have the following equipment 1to 15 spare formatted removable media m Overnight mail envelopes You must physically send the spare removable media c
214. rier If the main PPN is high reliability the B carrier in WSP must be empty because that s where the duplicate control carrier is in the main PPN The TN2305 TN2306 ATM expansion interface circuit packs must be in the same carriers and slots in the main PPN and WSPs If using Avaya ASP Manager software the TN799B C C LAN circuit packs must be in the same carriers and slots in the main PPN and WSPs This section contains information about Administration interactions Avaya ASP Manager formerly DTA Points to consider when administering WSPs The ATM network can span multiple time zones including some areas that do not observe Daylight Savings Time Set the system time on all WSPs the same as the time on the main PPN to avoid system time offsets in the event of a major failure If the value of the Enable Operation of PNC Duplication field on the System Parameters Duplication screen is y on the WSP the system checks that the PPN s A PNC and B PNC as well as the WSP s A PNC and B PNC are all administered both the A PNC and B PNC circuit packs are administered for the local WSP on the Maintenance Related System Parameters screen 3 46 Issue 5 October 2002 555 233 124 Administration Administration interactions The system shares information on the ATM PNC and the WAN Spare Processor forms These interactions include mg A PNC and B PNC addresses last default values are shared with and updated by
215. ring ATM Table 5 3 General DEFINITY Server ATM parameters Concept Description PNC duplication If you are installing or upgrading a critical reliability system the PNC duplication on the Customer Options screen must be turn on in the License File before the feature can be used If it is enabled you must further m Add pnc a or pnc b to command strings to clarify which carrier the ATM interface circuit pack is in m Specify the location of the ATM interface circuit pack serving as the duplicate The ATM interface circuit pack in the A carrier must be in the same port network as the B carrier If not an alarm is issued You need not administer ATM interface circuit packs serving as backups to each other with the same parameters Fiber links You do not need to administer fiber links for ATM PNC Information on the ATM circuit pack screen identifies which packs are used for PNC endpoint 1 and endpoint 2 is administered on the ATM switch Remote switch administration A remote switch connected with a permanent virtual circuit PVC The DEFINITY Server recognizes the remote switch as a node with compatible circuit parameters at the other end of an emulated circuit You can connect a remote switch to the DEFINITY Server with one or more CES emulated circuits In such a case the emulated circuits remain discrete Synchronization PNC AIl synchronization is derived from the ATM switch providing port connecti
216. rors and Category field to PNC on the input screen Screen 6 18 and press Enter to display any cause codes see Table 6 15 returned from the ATM network to a TN2305X TN206X circuit pack on the PPN and to a TN2305X TN206xX circuit pack on an EPN This is successful only if the links between the PPN and the EPN remain up so that the message from the EPN is logged See the ATM EI maintenance object in one of the following books m Maintenance for Avaya MultiVantage and DEFINITY Server R 6 50 Issue 5 October 2002 555 233 124 Troubleshooting ATM PNC display errors ERROR TYPES Interval Trunk na The following options control which errors will be displayed Error Type REPORT PERIOD Error List errors a From To te y Choose only one if any of the following EQUIPMENT TYPE Page lof 1 SPE N ERROR REPORT Cabinet Port Network Board Number Port Category Extension group member pne A Screen 6 18 Error report Screen 6 19 shows the screen output for the display errors command Sisplay errors HARDWARE ERROR REPORT Port Mtce Alt Err Aux First Last Err Err Rt Al Ac Name Name Type Data Occur Occur Cnt Rt Hr St AT01A ATM NTWK 41 1 11 12 16 59 12 09 15 10 14 0 OQ noon ATO1A ATM NTWK 31 0 11 13 18 27 11 20 20 02 5 0 0 n n AT02A ATM NTWK 0 0 11 13 18 45 11 13 18 45 1 0 0 n n AT02A ATM NTWK 3 0 11 15 14 40 11 15 14 41 2 120 0 n n AT01B ATM NTWK 31 0 11
217. rsion m QSIG Call Transfer m QSIG Name and Number Identification m QSIG Path Replacement ANF PR m QSIG Transit Counter ANF TC Recall Signaling Allows the user of an analog station to place a call on hold use the voice terminal for other call purposes and then return to the original call This feature is affected by SVC setup delays and failures Recorded Announcement Provides an announcement to callers under a variety of circumstances This feature is affected by SVC setup delays and failures Recorded Telephone Dictation Access Permits voice terminal users including Remote Access and incoming tie trunk users to access dictation equipment No effect if user waits for signal 555 233 124 Continued on next page Issue 5 October 2002 B 17 ATM Switch Feature Interactions Table B 5 ATM delay interactions Continued Feature Description Redirection on No Answer Redirects a ringing ACD split or skill call or Direct Agent Call after an administered number of rings It will have an effect if WAN PNC delays ringing Ringback Queuing Places outgoing calls in an ordered queue first in first out when all trunks are busy The voice terminal user is automatically called back when a trunk becomes available This feature is affected by SVC setup delays and failures Send All Calls Allows users to temporarily direct all incoming calls to coverage regardless of the assigned call cove
218. rty call or on an attendant conference call held on the console to recall the attendant for assistance This feature is affected by SVC setup delays and failures Attendant Serial Calling Enables the attendant to transfer trunk calls that return to the same attendant after the called party hangs up This feature is affected by SVC setup delays and failures Audio Information Exchange AUDIX Interface Is affected by SVC setup delays and failures Auto Start and Don t Split Allows the attendant to initiate a call by pressing any key on the keypad without having to first press Start No effect B 12 Issue 5 October 2002 Continued on next page 555 233 124 Delay Interactions Table B 5 ATM delay interactions Continued Feature Description Automatic Call Distribution ACD Allows incoming calls to connect automatically to specific splits This feature is affected by SVC setup delays and failures Automatic Callback ACB Allows internal users who placed a call to a busy or unanswered internal voice terminal to be called back automatically when the called voice terminal becomes available This feature is affected by SVC setup delays and failures Automatic Incoming Call Display Allows the system to provide information about an incoming call when the called party is active on a call This feature is affected by SVC setup delays and failures Automatic Transmission Measurement
219. runk MSP y Malicious Call Trace y Mode Code for Centralized Voice Mail n Tenant Partitioning y Mode Code Interface y Terminal Trans Init TTI y Multifrequency Signaling y Time of Day Routing y Multimedia Appl Server Interface MASI y Uniform Dialing Plan y Multimedia Call Handling Basic y Usage Allocation Enhancements y Multimedia Call Handling Enhanced y Multiple Locations y Wideband Switching y Personal Station Access PSA y Wireless y NOTE You must logoff amp login to effect the permission changes Ns eX P Screen 5 3 Optional features screen 3 555 233 124 Issue 5 October 2002 5 17 Administering ATM PNC and ATM CES display system parameters duplication Page 1 of 1 SPE B DUPLICATION RELATED SYSTEM PARAMETERS Enable Operation of SPE Duplication y Enable Operation of PNC Duplication y Screen 5 4 Duplication related system parameters ATM TRUNK BOARD Location 2E08 Name Synchronization Capable 1 Screen 5 5 ATM trunk board aaa signaling group Page 1 of 6 SIGNALING GROUP Group Number 2 Group Type atm Name Max number of NCA TSC 0 D Channel Max number of CA TSC 0 Trunk Group for NCA TSC Trunk Group for Channel Selection Supplementary Service Protocol a CIRCUIT PARAMETERS Virtual Path Identifier 0 Virtual Channel Identifier Signaling Mode isdn pri Circuit Type T1 Idle Code 11111111 Connect pbx Interface Compandin
220. s Hour 6 58 Issue 5 October 2002 Identifies the originating port network and the destination port network for the measured SVCs default is blank The number of setup attempts on the port network The amount of time in milliseconds for the connection The number of setup attempts on the ATM network The amount of time in milliseconds to set up the connection The time of the data collection 555 233 124 Troubleshooting ATM PNC Conserving ATM bandwidth Port Networks in a DEFINITY ATM PNC configuration when used with the Avaya access concentrators or other ATM switches interfacing to bandwidth constricted or congested facilities can incur contention for bandwidth resulting in failed call completions Figure 6 5 represents a DEFINITY ATM PNC configuration in which Inverse Multiplexing for ATM IMA is used going into and coming out of the network cloud cydaband LJK 020100 Figure Notes 1 DEFINITY Server PPN 6 DEFINITY Server access terminal 2 DEFINITY Server Expansion Port Network EPN 7 IMA connection 3 OC 3 STM 1 connection 8 ATM network 4 ATM switch A 9 Access concentrator 5 ATM switch B 10 DEFINITY Server EPN Figure 6 5 Bandwidth constricted ATM network configuration 555 233 124 Issue 5 October 2002 6 59 Troubleshooting In this configuration connections from the DEFINITY Server switch and the ATM
221. s DCS Attendant Direct Trunk Group Selection DCS Automatic Circuit Assurance ACA DCS Busy Verification of Terminals and Trunks DCS Trunk Group Busy Warning Indication Digital Multiplexed Interface Plan Direct Inward and Outward Dialing DIOD International Direct Outward Dialing DOD DS1 Trunk Service E1 Trunk Service Enhanced ICSU Enhanced DCS EDCS Facility Busy Indication Facility Test Calls with Security Measures Flexible Billing Integrated Services Digital Network ISDN Primary Rate Interface Loudspeaker Paging Access and Loudspeaker Paging Access Deluxe B 10 Issue 5 October 2002 555 233 124 Delay Interactions Nonfacility Associated Signaling NFAS Off Premises Station Personal Central Office Line PCOL Power Failure Transfer R2 MFC Signaling Recorded Announcement Recorded Telephone Dictation Access Restriction Miscellaneous Trunk Trunk Flash Trunk Group Busy Warning Indication Delay Interactions Delays in ATM cell delivery affects the ATM PNC or ATM CES features and functionality listed in Table B 5 Additionally WAN PNC configurations more than one ATM switch require additional delay considerations 1 Setting up an SVC through the PNC can be delayed by as much as 7 s similar to an ISDN trunk An SVC request can fail and this failure may not be received for several seconds Paths through the PNC are not free however tariffing of these resources is highly varia
222. s are used Repeat steps 3 and 4 for all of the applicable phone series connected to this switch using 603 302B1 6400 or 8400 at the end of the command string When finished press Enter to effect the changes 5 32 Issue 5 October 2002 555 233 124 Final Checklist and Test change system parameters country options Page 1 of 21 SYSTEM PARAMETERS COUNTRY OPTIONS Companding Mode Mu Law Base Tone Generator Set 1 440Hz PBX dial Tone n 440Hz Secondary dial Tone n Digital Loss Plan 1 Analog Ringing Cadence 1 Set Layer 1 timer T1 to 30 seconds n Analog Line Transmission 1 64 84xx Display Character Set roman TONE DETECTOR PARAMETERS Tone Detection Mode 6 C Interdigit Pause short J Screen 5 16 System parameters country options screen 1 chanae terminal parameters 6400 Page 1 of 1 SPE A N 6400 TYPE TERMINAL PARAMETERS Default Parameter Set 1 Customize Parameters y OPTIONS Display Mode Handset Expander Enabled Volume PRIMARY LEVELS Voice Transmit dB 2 on Voice Receive dB 2 5 Voice Transmit dB Voice Sidetone dB Touch Tone Transmit dB Voice Receive dB Touch Tone Sidetone dB BUILT IN SPEAKER LEVELS Voice Transmit dB Voice Receive dB Touch Tone Sidetone dB 6402 BUILT IN SPEAKER LEVELS Voice Receive dB Touch Tone Sidetone dB p Screen 5 17 6400 type terminal parameters Final Checklist and Test After you complete all the
223. s between port networks End System Identifier ESI portion of the ATM address for successful setups acause code for failed setups 8new messages to describe the setup status setup fail rele add rej drop save and reuse Serviceability information that follows makes it easier for you and field technicians to isolate and diagnose problems Table 6 3 lists the diagnostic tool the associated command and when or how to use the information Table 6 3 ATM serviceability enhancements Enhancement Command Use this to Report congestion and CLP bit None ATM NTWK Assess the ATM network s warning alarms performance Report SONET SDH layer alarms None Isolate defects in the media transmission layer through alarm indication signals AIS Report cell underruns and overruns None ATM NTWK Compare the ATM network s warning alarms performance with the your required quality of service Report lost cells None ATM NTWK Assess the ATM network s warning alarms performance Continued on next page 555 233 124 Issue 5 October 2002 6 5 Troubleshooting Table 6 3 ATM serviceability enhancements Continued Enhancement Command Use this to Report internal performance problems display errors ATM El and ATM TRK errors not reported as alarms Determine whether these conditions exist m queue overruns m buffers or resources exhausted Report control link details status
224. s per second available over trunks 353207 Bandwidth limited maximum phone calls over trunks 1960 Timeslot limited maximum phone calls over trunks 2000 Constraint tests If your calculations do not yield a YES this section provides the resources of which you are short These tests check 9 ATM switch resource limitations against 6 different application scenarios A 1 in the Test Results Table 1 8 on page 1 16 indicates a passed test a 0 indicates a failed test To achieve a YES feasibility all 54 tests must pass To achieve a PROBABLY only 27 tests indicated in bold must pass 555 233 124 Issue 5 October 2002 1 15 Preparing for Installation and Upgrades Table 1 7 Application scenarios Number of 2 party calls 1980 0 0 0 0 990 Number of 3 party calls 0 880 0 0 0 220 Number of 4 party calls 0 0 495 0 0 61 Number of 5 party calls 0 0 0 316 0 19 Number of 6 party calls 0 0 0 0 220 14 Table 1 8 Test results Constraint 1 Timeslots 1 1 1 1 1 1 Constraint 2 PMP roots 1 1 1 1 1 1 Constraint 3 PP 1 1 1 1 1 1 Constraint 4 PMP leaves 1 1 1 1 1 1 Constraint 5 PMP endpoints 1 1 1 1 1 1 Constraint 6 Total SVCs 1 1 1 1 1 1 Constraint 7 Per port SVCs 1 1 1 1 1 1 Constraint 8 Performance 1 1 1 1 1 1 Constraint 9 Trunk bandwidth 1 1 1 1 1 1 Final notes The goal is to engineer the network so that in all reasonable applications you always run out of DEFINITY Server time slots before runnin
225. seconds during the time period indicated Values 0 9999999 2 The ATM PNC Delayed Failed Setups report accessed through the list measurements atm setup events shows m event date m event time m event type delayed or failed m delay time in ms from to PN connection numbers PNC connection A PNC or B PNC Syntax list measurements atm setup events x or from conn x to conn x print or schedule 6 62 Issue 5 October 2002 555 233 124 Troubleshooting ATM PNC The command syntax allows you to list setup events for a particular connection number or for a range of connection numbers Table 6 16 Table 6 16 Constricted bandwidth administration procedure Command Description list measurements atm setup events Lists up to 100 of the most recent setup events list measurements atm setup events Lists all setup events from connection 3 to all from conn 3 other connections list measurements atm setup events Lists all setup events from connection 3 to from conn 3 to conn 4 connection 4 list measurements atm setup events Lists all setup events from all connections to to conn 4 connection 4 list measurements atm setup events 4 Lists all setup events from or to connection 4 The report from the list measurement atm setup events command looks like Screen 6 23 List measurements atm setup events k Page 1 Switch Name Date 2 33 pm TUE DFC 12 1999 ATM PNC DELAYED FAILED SETUPS Date Time E
226. sing MMIs and VCs in a single port network to minimize the number of timeslots This means that long haul connections carry H 320 encoded digital data Send all data conferencing connections to the one ESM 24 connections per ESM the switch supports Music on Hold Placing music on hold to all port networks requires extending a music timeslot to any PN that needs it resulting in long haul music links between PNs if endpoints in different locations are on hold Use tenant partitioning to segregate music sources to individual locations Network access public ARS permits location based digit analysis and manipulation including support for local dialling plans local central office access and the WAN PNC equivalent of tail end hopoff routing a call to the best central office access point through the ATM WAN Network access private Network SDN WAN PNC supports SDN access Replace the SDN with a WAN PNC switch Personal CO line You can administer a personal CO line in a different city than the user Recorded Announcement Announcement playback may be delayed during inter PN connection setup to ensure that the complete announcement can be heard Remote modules Multilocation feature supports any type of remote EPN including DS 1 Tenant Partitioning WAN PNC tenant partitioning can provide local music on hold sources and or local attendants XREF to Music on
227. stablish a connection to the TN2305X TN206X circuit pack in EPNS Links come up TN2305X TN206X circuit pack in EPN2 sends an ATM signaling message to the ATM switch to establish a CBR SVC link to the TN2305X TN206X circuit pack in EPN3 Call processing in the PPN sends CCMS messages to the station in EPN2 over the already established EAL Repeat steps 2 through 4 for the EPN3 to EPN2 connection ATM switch administration Is the ATM switch administered correctly To verify that a specific Avaya ATM switch was administered correctly refer to the appropriate reference guide for the network switch 6 44 Issue 5 October 2002 555 233 124 Troubleshooting ATM PNC TN2305X TN206X circuit pack Did the TN2305X TN206X come up correctly 1 Review the LED conditions for the TN2305X TN206X refer to the maintenance book for LED indications a Do the TN2305X TN206X LEDs indicate a normal operational state any of the following Active in the PPN Standby in the PPN Archangel mode in the EPN Standby in the EPN 2 If after circuit pack insertion or a demand reset a Do the TN2305X TN206X LEDs indicate that it is booting Do the TN2305X TN206X LEDs indicate it is downloading its DSPs Do the TN2305X TN206X LEDs indicate that circuit pack is not completely inserted Do the TN2305X TN206X LEDs indicate a maintenance alarm 3 Type list configuration carrier UUCC and press Enter
228. stalling a DEFINITY Server ATM PNC RLB loopback procedure To start the RLB loopback testing at the 316X CSU or DSU CSU use the procedures in Table 3 15 Table 3 15 RLB loopback testing for the 316X DSU CSU V Step Action Command Description 1 Start the test Press the double up arrow button 2 Go through the Press the button under Test readout steps 3 Continue Press the button under Lpbk 4 Continue Press the button under RLB Test Started displays The 316X is now in RLB loopback 5 Test the circuit test board If any one of Test 138 through 145 fails follow pack UUCSS the repair procedures listed in Maintenance for Avaya MultiVantage and DEFINITY Server R 6 Run error list Wait 15 minute then verify that the DS1 circuit report measurements pack is free of any errors ds1 summary Use Table 3 6 on page 3 18 to interpret the UUCSS periodic list measurements report 7 Terminate the Press the double up arrow button RLB loopback test 8 Go through the Press the button under test readout steps 9 Continue Press the button under Ipbk 10 Continue Press the button under abort 11 Continue Press the button under all If all tests pass and the splitter cabling and 316X CSU or DSU CSU are working properly 12 Return Press the double up arrow DSU CSU to service 13 Go through the Press the right arrow button until Cntrl readout
229. stered locations change automatically to the proper time at the designated day and time B 4 Issue 5 October 2002 Continued on next page 555 233 124 Location related Interactions Table B 2 DEFINITY Server operations affected by location Continued Operation Description User interface Performance Dial Plan Users on port networks located in different North American Number Plan Areas NPAs expect to make local calls by dialing 7 digit numbers Although the digits dialed by two different users may be the same the actual intended destinations may be different Carefully consider AAR and ARS routing parameters in ATM configurations System clock Time displays and stamps in all other locations automatically change according to the administered Daylight Savings Time rules Elapsed time fields for features such as Call Detail Recording CDR are treated as they are now whenever the system clock is reset during the transition to and from daylight savings time The system administrator may choose not to specify daylight savings time for the system clock thereby avoiding the transitions This may make time of day routing tables inaccurate And because the automatic daylight transition occurs early in the morning at least by U S rules only a few CDR records are affected With one administration change at the PPN all remote locations display and timestamp in locally
230. sue1 SAPS suome jsuej ACS BIQeAOWAI ByeoI dNp AALEN iG syju wwo ds S uoneuogur uondu 5s q pueururoo uoy dais K 1O A p nunuo2 ONd IALLV SejueA HIN eARAY 01 OT ISLAM SSD A 1949S ALINIAAA Surpe Sdn CP PLFEL 555 233 124 Issue 5 October 2002 4 4 a8vd 1x u uo panuijuod Upgrading DEFINITY Server R with CSS to ATM PNC ape y ye yun Jamod y woy s 6njd y sJaleo obes BulAouu81 Aq Jaleo a6e s 19 U99 BY UMOP ISA Od 1 1u 2 e UMOP J8MOd Oz elpaw a qeaowa yoeg e enu lod 40 aunjdeo uolye sues u u lu uolye Sued nes SUO E SULI SACS 61 sp ayeudosdde y JO p sn 1ou 12 8 s si uueo sl uiqeo uogensjujupe L p e6ed ajqeoldde je wos uoljeulsitulLuupe 1311129 lt saquinu gt apou uols ayeoldnp uo g r UBBJOS pou uols 9 eo dNp pue pou u3lIAS sAOWAY yauiqeo Bueuo pue pou yms sAOWAaY S4 si luteo aBels 19 U90 ay u syoed N0119 ANOO LSd puke ONS INS syoed inou 9 uollenslultupe 13 e 404 Spay Jno yuejq uoljeulsiuluupe snowy Bueuo yoed 1In52J1i5 SBAOWAY ZL sl uiqe2 paJaj siu pe Jo 1s p quunu sAe dsiq youlqeo ISI sjoulgeo 1s 1 OL 4123 2 o In3ljjip aq Aew JeY SIOUA pue suup e SGYN Aiessagauun sasneo arempsey BulAowas a10jaq UONENSIUILIPE YUl JOQY BAOW As 0 BIN Ie4 NOILNVD w u9liws Bels J9 U99 y YM lt aquinu gt payeloosse uoneulsiuluupe yul 1q 94 BAQWIAY 4ul JOQI AOW I SUI JOQY B
231. switch switch 2 Busyout DS1 busyout board Busyout the designated DS1circuit pack circuit pack UUCSS 3 Remove cable Remove the existing H600 307 cable from the backplane from DS1 circuit slot corresponding to the designated DS1 circuit pack pack 4 Remove ICSU Remove the ICSU from the designated DS1 circuit pack s amphenol connector Re use the existing cable attached to the ICSU 5 Attach splitter Plug the splitter into the same connector just vacated by the ICSU 6 Attach ICSU Plug the ICSU into the connector on the splitter Z Reconnect Connect the H600 307 cable to the amphenol connector cable on the ICSU 8 Check Check that all Amphenol connections are good connections 9 Secure splitter Secure the splitter to the carrier using the 4C retainer from the ICSU 10 Secure ICSU Secure the ICSU to the splitter with a long cable tie 11 Terminate the Insert a modular RJ45 plug in both ports J1 and J2 Do not splitter ports J1 connect port J1 to port J2 but leave the other end of both and J2 cords free The modular RJ45 plug acts as an opening plug and removes the 100 Q termination from port J1 and J2 on the splitter 12 Check DS1 After about 20 seconds the LEDs on the DS1 circuit pack Status 3 LED should go out leaving only the GREEN STATUS 3 LED on 13 Test the DS1 test board Test the circuit pack circuit pack ties If any one of Tests 138 145 fails follow the repair procedures listed in Maintenance for Avaya MultiVantage a
232. sync splitter to ATM PSTN switch A 2 Main distribution frame MDF or 6 H600 383 quad cable from sync splitter to smart jack duplicated ATM switch B critical reliability ATM network duplication 3 H600 383 quad cable work duplication 4 401A T1 100 Q splitter Romania A 402A E1 120 Q splitter or 8 Avaya ATM switch B critical reliability ATM 403A E1 75 Q splitter connected network duplication to DEFINITY Server Figure 3 8 Synchronization connections directly to timing source 401A 402A 403A 555 233 124 Issue 5 October 2002 3 13 Installing a DEFINITY Server ATM PNC 3 14 Use the information in Table 3 3 to determine the maximum cable run lengths for the configuration Table 3 3 Maximum cable lengths Maximum distance from Splitter Used in Cable splitter to ATM switch 400A North America H600 383 130 feet T1 USA and Canada shielded 43 meters 100 Q twisted pair 401A North America H600 383 1310 feet Ti USA and Canada shielded 393 meters 100 Q twisted pair 402A See Table 3 4 on page 120 Q 1000 feet E1 3 15 shielded 305 meters 120 Q twisted pair 403A See Table 3 4 on page 75 Q 1000 feet E1 3 15 coaxial 305 meters 759 1 Must have RJ45 connectors on each end 2 The loss allowed in the cable is 6 dB Typical cables have losses of 0 6 dB 100 ft hence 1000 feet may be considered a typical distance Distance varies if cables with different losses are used Issue 5 O
233. t format 6 Assign network Type a name in the Name field to assign a unique name 15 character port network name 7 Set the MAC address Steps 10 13 Set Address format to one of the following E 164 ATM private DCC or ICD gt NOTE If other ATM applications are installed ask the ATM system administrator to determine which address format to use The system default is DCC 8 Fill in information from worksheet Set HO DSP XXXXXXXX fill in information from the ATM worksheet Appendix A Baselining the Customer s Configuration 555 233 124 Continued on next page Issue 5 October 2002 5 5 Administering ATM PNC and ATM CES Table 5 4 ATM PNC administration Continued V Step Action Command Description 9 Enter the ESI Type in the ESI from the ATM worksheet Appendix A address Baselining the Customer s Configuration MAC address of the TN2305X TN2306X in the EPN gt NOTE The first 13 bytes auto set after initial entry Just enter the MAC address from each column for each TN2305X TN2306X circuit pack 10 Set the Sel field Set the Sel field to 00 gt NOTE Steps 11 13 make up the 20 byte ATM address 11 If duplicated PNC change Set Enable Operation of SPE Duplication critical system parameters field to y a a enable duplication Set Enable Operation of PNC Duplication field to y Screen 5 4 on page 5 18 12 Repeat for all Repeat Steps 7 13 u
234. t reports the feasibility as YES or PROBABLY If not it reports the feasibility as UNKNOWN requiring special engineering Known limits of commonly used ATM switches Use the limits shown in Table 1 9 to do your own calculations To make it easier as you use the calculator we suggest that you 1 Select and copy the values from the table in the spreadsheet 2 Select the values on the sample calculation 3 Select Edit gt Paste Special with the transpose option to paste the values into the calculator gt NOTE These limits are the best we could determine at one time For each switch the example shown is generally the best you can do assuming you bought the maximum configuration and you administered it optimally for DEFINITY which are not necessarily the default settings Consult the switch vendor for confirmation of current limits A limit shown as 1000000 means that this ATM switch has no independently defined limit on this resource Table 1 9 Known limits of commonly used ATM switches Number Per port Number of PMP Total SVC limit Number Number of PMP endpoints number normally Setups s of PP of PMP parties roots of SVCs_ basedon at SVCs roots leaves leaves PP PMP VCI lt 220 s set Switch supported supported supported supported supported range up Avaya PacketStar PSAX 1250 Release 5 0 1000000 1000000 1000000 1000 1000000 1000000 1000000 Release 5 1 1
235. tenance for Avaya MultiVantage amp DEFINITY Server R Maintenance for Avaya MultiVantage amp DEFINITY Server SI Maintenance for Avaya MultiVantage amp DEFINITY Server CSi Possible causes 1 The TN2305X TN206xX circuit pack is in a slot different from the DEFINITY administration 2 The TN2305X TN206X was not completely inserted 555 233 124 Issue 5 October 2002 6 23 Troubleshooting ATM signaling architecture 6 24 Troubleshooting interoperability between the DEFINITY Server switch and the ATM switch involves understanding the architecture of ATM signaling Figure 6 2 An Avaya Cajun A500 network switch is used to show this concept DEFINITY PPN ATM call control dards Switch fabric Physical Fiber DEFINITY EPN iodatrb LUK 052899 Figure 6 2 ATM signaling architecture The following list shows the ATM stack layers discussed in this section m Physical layer mg SONET SDH layer m Call processing CaPro Layer Issue 5 October 2002 555 233 124 Troubleshooting ATM CES Physical layer Is there an optical signal between the TN2305X TN206X and the ATM switch 1 2 Identify the OC 3 STM 1 ports on the ATM switch that have DEFINITY port networks attached Be aware that customers may use other ports on the ATM switch for applicatio
236. tendant services based on time Specify an attendant Attendant Selection of day at the administered location group for the partition optional overrides the location based administration AAR ARS x Partitioning is applied in a partition AAR ARS partitioning Partioning routing table as the result of digit separated from digit analysis analysis to m simplify AAR ARS administration m permit ARS caller location analysis Attendant Group X When a CAS attendant extends a Combine switches in Features call out over public facilities different locations to Centralized through TAC or ARS access digit provide direct access to a Attendant Service analysis is based on the location of the RLT trunk That is CAS attendants must dial as if they were on the served switch in the same location as the RLT trunk single attendant group Centralized attendant service is acquired from another switch through an RLT trunk B 20 Issue 5 October 2002 Continued on next page 555 233 124 ATM Feature Interactions Table B 6 Release 7 or later ATM feature interactions Continued Affected by Race Feature Location Condition Description Remedy AUDIX X x If a call goes to AUDIX and the Avoid this problem by assigned AUDIX is far across the providing local AUDIX WAN a race condition can exist systems each located between alerting with answer by near its subscriber If the AUDIX and establishment of an switch spans multiple tim
237. the Press the button under Cnfig readout steps 3 Continue Press the button under Activ 4 Continue Press the button under Edit 5 Continue Press the right arrow until GEN displays 6 Continue Press the button under GEN 7 Continue Press F1 Next until Gen Yellow Alarm displays This option defaults as enabled 8 Continue Press the button under Disabled Continue Press the double up arrow Save Option displays when Enabled changes to Disabled 10 Save settings Press the button under the word Yes at the Save Options Yes or No prompt Otherwise press F1 twice 11 Save options Press the button under Activ when asked where to save the options Command Complete displays 12 Return to default The CSU times out to its default ESF CSU Operational screen screen or set it there by pressing the double up arrow once and then pressing F1 twice 13 Install the splitter Go to Table 3 13 on page 3 25 to install the splitter 3 24 Issue 5 October 2002 555 233 124 Installing and Testing Network Synchronization gt NOTE All four faceplate status LEDs on the DS1 circuit pack are dark not lit when using an external CSU or DSU CSU The STATUS LEDs on the DS1 circuit pack are only functional with a 120A ICSU To install a 400A sync splitter between a CSU or DSU CSU and a DS1 circuit pack follow the procedures listed in Table 3 13
238. the WSP forms a The A PNC and B PNC circuit pack locations must be different If the value inthe WAN Processor Role field is spare andthe Enable Operation of PNC Duplication field on the System Parameters Duplication screen is set to y the B PNC Board Location field cannot be blank a PNC Duplication cannot be enabled on a spare switch if the main WSP has 2 A PNC addresses administered 1 Remove the B PNC address from all WSPs 1 15 2 Disable PNC Duplication Avaya ASP Manager formerly DTA The Avaya ASP Manager formerly called DTA software tool makes administering ATM WSP translations more accurate and efficient compared to manually entering data at the DEFINITY Server SAT gt NOTE Avaya ASP Manager requires DEFINITY Network Administration DNA Release 3 or later software and the TN799C C LAN circuit pack Administer WSP on Main PPN Check SPE 1 Type status spe and press Enter to check the health of the SPE For standard reliability systems m The Standard field shows active In Service For high reliability systems m The Standby Refreshed field shows yes m The Standby Shadowing field shows on m The Standby Handshake field shows up 555 233 124 Issue 5 October 2002 3 47 Installing a DEFINITY Server ATM PNC Administer WSP 1 Type add atm wsp number where the number is the number of the WSP from 1 to 15 2 Type the name of the WSP in the Name field Can be up to 15 alphanumeric characters
239. the calls being aware of the announcements This feature is affected by SVC setup delays and failures Wideband Switching Provides the ability to dedicate 2 or more ISDN PRI B channels or DSO endpoints for applications that require large bandwidth This feature is affected by SVC setup delays and failures World Class Tone Detection Allows DEFINITY Server to identify and handle different types of call progress tones Affected by delays and failures if the call needs to go to another EPN for the tone detector World Class Tone Generation Allows you to define call progress tones Affected by delays and failures if the call needs to go to another EPN for the tone generator 555 233 124 Issue 5 October 2002 B 19 ATM Switch Feature Interactions ATM Feature Interactions The following sections summarize the effects of ATM WAN PNC on various features because of 1 Location assignments in a widely distributed switch 2 Cell delivery delays and race conditions that occur on the ATM WAN The features affected by these conditions are listed in Table B 6 Table B 6 Release 7 or later ATM feature interactions Affected by Race Feature Location Condition Description Remedy Music on Hold X Long holding times between widely separated PNs single music source extended to the PNs while caller is on hold Administer a separate music source for each location Tenant Partitioning X At
240. the display atm pnc 2 command display atm pne 1 Location Name Address Format AFI ICD HO DSP ESI C SEL ATM PNC Connection Number 01B02 ICD ATM 47 0005 80FFE1000000F2071B02 000000000000 00 N Screen 6 11 Screen output for display atm pnc 1 6 40 Issue 5 October 2002 555 233 124 Troubleshooting ATM PNC display atm pnc 2 Location Name Address Format AFI TCD HO DSP ESI C SEL Connection Number 02A01 ICD ATM 47 0005 80FFE1000000F2072A01 000000000000 00 2 A Screen 6 12 Screen output for display atm pnc 2 Administered with end system identifiers If the port networks are addressed using end system identifiers the display looks like Screen 6 13 pnc 1 and Screen 6 14 pnc 2 display atm pne 1 Address Format AFI E 164 HO DSP ESI Ke SEL Connection Number A PNC Location 01B02 Name E 164 ATM Private 45 0001013035381053 00000000 000000000011 00 1 S 2 Screen 6 13 Screen output for display atm pnc 1 with end system identifiers 555 233 124 Issue 5 October 2002 6 41 Troubleshooting display atm pnc 2 A Location Name Address Format AFI E 164 HO DSP ESI i SEL ATM PNC Connection Number PNC O2A01 E 164 ATM Private 45 0001013035381053 00000000 000000000012 00 2 H Screen 6 14
241. tions Has the ATM switch been installed and configured correctly Diagnostics 555 233 124 Is the ATM switch powered up If you are administering the ATM switch through a locally attached console is there a local console terminal connected to the console port on the ATM switch processor circuit pack with the correctly pinned RS232 serial cable If you are administering the ATM switch through telnet over the Ethernet is there an Ethernet drop plugged into the Ethernet port on the ATM switch processor board Note that a few ATM switch commands are only permitted over the local console terminal Has the ATM switch been booted using either a reset button or by turning the power off then on again Did the ATM switch go through a normal power up sequence including testing all of the LEDs Are any ATM switch FAULT LEDs lit Are the remaining ATM switch LEDs in a normal state Can you log into the ATM switch console using the diagnostic account from the local console terminal or through telnet If so check the system status a If the customer is providing an Ethernet connection to the ATM switch does the Ethernet IP address field have the customer provided Internet address gt NOTE You might not be able to administer the ATM switch through a telnet connection over the Ethernet but if you are able to make sure the Ethernet address is correct b If the customer is providing an Ethernet connection to the ATM switch d
242. tivity The DEFINITY Server can connect through several ATM switch types many of which are sold through Avaya s InterNetworking Systems INS channel formerly know as DNS Also DEFINITY Servers are designed to work seamlessly with non Avaya ATM switches that meet ATM standards set by the European Union For more information on Avaya ATM switches go to the Avaya Inc Web site http www avaya com and click on Solutions Products amp Services gt Products A Z gt DEFINITY ATM Solutions Examples include the following switches a Avaya M770 Multifunction Switch m Avaya PacketStar AC 60 MultiService Media Gateway or PSAX1250 MultiService Media Gateway access concentrators x Issue 5 October 2002 555 233 124 Organization Organization This book contains 6 chapters and 2 appendices 555 233 124 Chapter 1 Preparing for Installation and Upgrades describes the preparation necessary before an installation and upgrade including network design considerations including SVCs generated and network impacts that can restrict ATM switch interactions among various Avaya organizations to prepare the customer site for equipment translations and scheduling upgrades and new installations calculating the suitability of various Avaya ATM switches Chapter 2 Installing a DEFINITY Server ATM CES provides a procedure for hardware installation ATM circuit packs and the ATM switch cabling
243. to the telephone network is shown in the following table Manufacturer s Port FIC Code SOC REN Network Identifier A S Code Jacks Off On premises station OL13C 9 0F RJ2GX RJ21X RJLIC DID trunk 02RV2 T 0 0B RJ2GX RJ21X CO trunk 02GS2 0 3A RJ21X CO trunk 02LS2 0 3A RJ21X Tie trunk TL31M 9 0F RJ2GX Basic Rate Interface 02IS5 6 0F 6 0Y RJ49C 1 544 digital interface 04DU9 BN 6 0F RJ48C 1KN 1SN RJ48M 120A2 channel service unit 04DU9 DN 6 0Y RJ48C If the terminal equipment for example the MultiVantage Solution equipment causes harm to the telephone network the telephone com pany will notify you in advance that temporary discontinuance of ser vice may be required But if advance notice is not practical the telephone company will notify the customer as soon as possible Also you will be advised of your right to file a complaint with the FCC if you believe it is necessary The telephone company may make changes in its facilities equipment operations or procedures that could affect the operation of the equip ment If this happens the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service If trouble is experienced with this equipment for repair or warranty information please contact the Technical Service Center at 1 800 242 2121 or contact your local Avaya representative If the equipment is causing harm to the telephone net
244. tober 2002 4 13 Upgrading to ATM PNC change synchronization Page SYNCHRONIZATION PLAN SYNCHRONIZATION SOURCE circuit pack location Stratum 4 Primary ATM SW Secondary ATM SW Location Name Slip Location Name 02A17 g3rs 1e20 n 03B20 r2v6 0318 03D20 r2v6 tg86 isdn 03E20 dsl r2v5 20305 01C20 isdn r2v5 lel3 02C20 r2v5 lelO xxx 02D20 ISDN G3i 04A17 ds 1 to s75 v2 04B16 N3 isdn 2cl19 01019 nod2 g3s 1b15 03B17 g3s isdn 1c16 02B20 Spare 03D19 wdbnd 1 L2 01C17 spare n NOTE DS1 and BRI TRUNK sources result in stratum 4 type II synchronization Screen 4 5 Synchronization plan change system parameters customer options Page OPTIONAL FEATURES Abbreviated Dialing Enhanced List Access Security Gateway ASG Analog Trunk Incoming Call ID A D Grp Sys List Dialing Start at 01 Answer Supervision by Call Classifier ARS ARS AAR Partitioning ARS AAR Shortcut Dialing CAS Branch CAS Main Change COR by FAC Cvg Of Calls Redirected Off net DCS Basic DCS Call Coverage DCS with Rerouting DEFINITY Network Admin Digital Loss Plan Modification DS1 MSP Emergency Access to Attendant Extended Cvg Fwd Admin External Device Alarm Admin Flexible Billing Forced Entry of Account Codes Global Call Classification sxe KKMKKKK ASAI Proprietary Adjunct Links Async Transfer Mode ATM PNC Async Transfer Mode ATM Trunking ATMS Attendant Vectoring Audible Message Waiting Authorization Codes
245. u Hod Aland Buisn sjeo yomu YOd 19 U ONd V Ma e IJEN S 9 1S8 B0e q GE si lilds uoieziuoiuou s y JO uolleoo BY Byed pul nq iolAeu q uu ls s au jaye Jou op u juo 85u 18 J 1 104 are s ss ppe Mepuos s pue upuuud oy ALON lt o1nos uoneziuouiuou s Arepuodes ay JO sseuppe SSQON Azepuocces m o1nos uol ezliuoiuoSu s Ayewiid y Jo ssesppe SSOOn Azeutza m 1J quunu yoo 2 WNJEIS ey 19 U WNJLIJS M Sp 1 s ul 1 Slu1u py uolgziuoiuoSu s Bueu5 o1inos uo neziuoiuou s B5ueuo VE S USUTWIOD 31UJID ds 1rS Upgrading to ATM PNC uoneunojur ao p nunuo2 DNd WLV SejueA HIN eARAY 0 OT ISLAM SSD A 1949S ALINIAAC Surpe Sdn uondu 5s q pueururo5 uoy das p CP 9IqQEL 555 233 124 Issue 5 October 2002 4 10 Upgrading DEFINITY Server R with CSS to ATM PNC s nului 1noqe saye SIU eilp uu jqeaowa y 0 suolle sue1 dn yoeg ysip dnyoeq ysip dn yorg Sy s lnuluu z Inoqe ys p uu ls s y o suolle sue1 doo uollp jsue1 aves Suolle sueJ1 SACS Ly ocueu lulelN panp yos jqeug m 5 r alae a plag es oueu luleuu oueu luleui Zl p Bed SOCHE PAE ETS TV UL DUEU S m si l uueied ui ls s p jnp y s pue uolyeulbuo UO p u 15S ay yey aunsug abueyo wee le su tiJ Ov yous oinos uoljgziuoiuou s Buiuollws uoezi
246. umber WSP databases can be updated manually while in the standby mode or automatically using Avaya ASP Manager formerly DTA The Avaya DEFINITY Server does not copy new translations from the PPN to the WSPs You must upload the translations to the WSP either manually or through Avaya ASP Manager formerly DTA Issue 5 October 2002 555 233 124 Installing a WAN Spare Processor Priority administration Each WSP is assigned a priority from 1 the first PN to take over to 15 last PN to take over Ensure the integrity of the priority administration because the system does not prevent 2 WSPs from having the same priority a A WSP can also have no priority called a blank priority A WSP that is administered with a blank priority plays dead that is it does not monitor any other WSPs and never become active A blank priority facilitates interchanging the priority of two WSPs without having to remove them A WSP with a priority of blank is treated by call processing and by maintenance software as if it does not exist Configurations In addition to the material contained in this section refer to Figure 3 10 on page 3 37 for a general configuration schematic Duplication The ATM WSP supports ATM network duplication and Critical Reliability systems The duplicated ATM Els link to m 2 distinct ports on an ATM switch m ports on separate ATM switches m 2 distinct access points on an ATM WAN In this configuration t
247. uoiyouAs Arepuodas o Hulyoyims qeug lqeu uolnmgziuouiuou s qeug 6 uolyesado jewou 10 Apis AYOL y aq IIIA ONd V 94 yey s wnsse d ls sty L LON lt ebueyoejul oud Ajuo Ayiqelyjes eonUD ONd V 94 0 yOeg Bulssaooud Led s uS1lAS jesal aHueyosa ul ONd WOO Be uolyessiu Wpe Jadoid JU A ULO Ndd 8ul Buisn g ye9 1S9 juo 10981109 s Buiss ippe pue uollensiuluupe Ndd 94 ey nsu jou saop zg days dn uuo2 syul y Bu AeH LON lt e9 yoga Joy syd yye Aem om Aya omau od Asana juo Ayiqeyas eoupo Buisn sjeo yomu YOd 19 U ONd g Ma e OYEN SIJE 4S9 d LE S WAUTUIOD 31JID ds 1rS uoneuogur uondu 5s q pueururoo uoy dais N 1O A p nunuoO2 ONd IALLV Se1ueA YMN PARAY 0 OT Se SSO A IAS ALINIAIG SurperSdn T P QLL Issue 5 October 2002 4 11 555 233 124 Upgrading to ATM PNC Administration screens a ange system parameters maintenance Page 1 of 2 SPE B MAINTENANCE RELATED SYSTEM PARAMETERS OPERATIONS SUPPORT PARAMETERS Product Identification 1501137003 First OSS Telephone Number Abbrev Alarm Report y Second OSS Telephone Number Abbrev Alarm Report n Alarm Origination to OSS Numbers neither Cleared Alarm Notification n Suspension Threshold 5 Restart Notification n Test Remote Access Port n CPE Alarm Activation Level none Customer Access to INADS Port n Repeat Dial Interval mins 7 SCHEDULED MAIN
248. uration Dial Plan X The ATM WAN PNC switch s dial Administer multiple NANP plan has a common extension home area codes one per numbering and common feature location when using access codes Take care in subnet trunking See AAR planning to and ARS changes m Combine existing switches m Add DID trunks and number ranges in different locations Hospitality X When guests and attendants enter Time zone and daylight Automatic or check wakeup times all times savings time Wakeup are reported in that location s administration timezone and daylight savings time plan Interexchange X You can administer IXC access Carrier IXC codes across all locations in a access WAN PNC International X Restricted to a single country code No provision has been made for location based selection of companding modes call progress tones loss plans or other options Paging X Switch capacity is 9 individual zones and a tenth global zone Continued on next page B 22 Issue 5 October 2002 555 233 124 ATM Feature Interactions Table B 6 Release 7 or later ATM feature interactions Continued Feature Affected by Location Race Condition Description Remedy Modem Pooling X Delayed connections to and through a modem pool can lead to failed modem training sequences Modern modems are more than twice as fast as the fastest modems supported by a modem pool Multimedia The multimedia feature builds a conference u
249. ure To start the Data Terminal Equipment DTE loopback at the 316X CSU or DSU CSU use the procedures in Table 3 14 Table 3 14 DTE loopback testing for the 316X DSU CSU V Step Action Command Description 1 Begin the Press the double up arrow button loopback test 2 Go through the Press the button under Test readout steps 3 Continue Press the button under Lpbk 4 Continue Press the button under DLB Test Started displays The 316X is now in DTE loopback 5 Test the circuit test board At the DEFINITY Server management terminal pack UUCSS If any one of Test 138 through 145 fails follow the repair procedures listed in Maintenance for Avaya MultiVantage and DEFINITY Server R 6 Run error list Wait 15 minutes and verify that the DS1 circuit report measurements pack is free of any errors ds1 summary Use Table 3 6 on page 3 18 to interpret the UUCSS periodic list measurements report 7 Terminate the Press the double up arrow button DTE loopback test 8 Go through the Press the button under test readout steps 9 Continue Press the button under Ipbk 10 Continue Press the button under abort 11 Continue Press the button under all 12 Continue test If all tests pass and the splitter cabling and procedure 316X CSU or DSU CSU are working properly go to the RLB loopback procedure on page 3 28 555 233 124 Issue 5 October 2002 3 27 In
250. ure 1 3 on page 1 10 through Figure 1 5 on page 1 12 and determine the synchronization sources DS1 E1 or ATM network 555 233 124 Issue 5 October 2002 3 1 Installing a DEFINITY Server ATM PNC Slot restrictions for an ATM interface circuit packs are similar to expansion interface circuit packs PPN ATM interface circuit packs used for ATM PNC must occupy the slots labeled EXPANSION INTERFACE EPNs ATM interface circuit packs used for ATM PNC can occupy slot 1 and 2 if duplicated on carrier A and also slot 2 and 3 if duplicated on carrier B Follow the steps in Table 3 1 to ensure that m the applicable equipment is installed correctly m the customer s configuration is properly recorded use worksheet in Appendix A Baselining the Customer s Configuration Table 3 1 General installation process V Step Action Description i Install DEFINITY Refer to the appropriate installation book Server See DEFINITY Server configurations on page 1 9 for connection schematics 2 Install ATM switch es Refer to your ATM switch s quick reference guide To get a or access copy of the quick reference guide go to the Avaya web site concentrators http www avaya com click on Support and then find the page for your Avaya ATM solution 3 Check the distances Use the information in Table 3 3 on page 3 14 to determine from the ATM switch the maximum cable run lengths for the configuration for to t
251. user to connect an incoming trunk call to an outgoing trunk This feature is affected by SVC setup delays and failures Uniform Dial Plan Provides a common 4 or 5 digit dial plan specified in the Dial Plan Record that can be shared among a group of switches No effect VDN in a Coverage Path Enhances Call Coverage and Call Vectoring to allow you to assign Vector Directory Numbers VDNs as the last point in coverage paths This feature is affected by SVC setup delays and failures B 18 Issue 5 October 2002 Continued on next page 555 233 124 Delay Interactions Table B 5 ATM delay interactions Continued Feature Description VDN of Origin Provides agents with a short message about a caller s city of origin or Announcement requested service based on the VDN used to process the call This feature is affected by SVC setup delays and failures Visually Impaired Attendant Service Allows a visually impaired attendant to listen to voiced information about each button in Inspect mode This feature is affected by SVC setup delays and failures Voice Response Integration Integrates Call Vectoring with the capabilities of voice response units VRUs such as the CONVERSANT Voice Information System CVIS This feature is affected by SVC setup delays and failures Whisper Page Allows station users to make and receive barge in announcements to and from other station users without anyone else on
252. ustry Canada approved the equipment DECLARATIONS OF CONFORMITY United States FCC Part 68 Supplier s Declaration of Conformity SDoC Avaya Inc in the United States of America hereby certifies that the equipment described in this document and bearing a TIA TSB 168 label identification number complies with the FCC s Rules and Regu lations 47 CFR Part 68 and the Administrative Council on Terminal Attachments ACTA adopted technical criteria Avaya further asserts that Avaya handset equipped terminal equip ment described in this document complies with Paragraph 68 316 of the FCC Rules and Regulations defining Hearing Aid Compatibility and is deemed compatible with hearing aids Copies of SDoCs signed by the Responsible Party in the U S can be obtained by contacting your local sales representative and are avail able on the following Web site http support avaya com elmodocs2 DoC SDoC index jhtml All MultiVantage system products are compliant with FCC Part 68 but many have been registered with the FCC before the SDoC process was available A list of all Avaya registered products may be found at http www part68 org by conducting a search using Avaya as manufacturer European Union Declarations of Conformity CE Avaya Inc declares that the equipment specified in this document bearing the CE Conformit Europe nne mark conforms to the European Union Radio and Telecommunications Terminal Equipment
253. ut does not replace the TN2305 or TN2306 circuit packs 2 The number and uses of the synchronization splitter depend on the configuration and the source s from which primary and secondary synchronization is derived You may need 1 sync splitter per ATM switch DS1 synchronization requires either no sync splitter or up to a number twice the number of sites 3 Existing fiber optic cable may require an ST to SC adapter depending on the interface at the ATM switch The TN2305X TN2306xX circuit pack requires an SC connector 4 For network duplication required for systems supporting PRI BRI or ASAI 1 4 Issue 5 October 2002 555 233 124 Review Configuration and Equipment Redesigned ATM interface circuit packs The TN2305B and TN2306B circuit packs do not replace the TN2305 and TN2306 circuit packs respectively Either circuit pack can be used in all platforms but the TN2305B or TN2306B is required for critical reliability with WAN Spare Processors WSPs You do not receive the TN2305B and TN2306B ATM interface circuit packs as automatic upgrades The redesigned TN2305B TN2306B ATM interface circuit packs have more capabilities and resources Firmware monitor port on the backplane of the circuit packs Spare lead for WSP applications Processor speed increased to 66 megahertz MHz Increased hardware vintage bits ATM network duplication The increased functionality is available to both ATM PNC and ATM CES applications Howe
254. vent Delay msec From Conn To Conn PNC 2 12 1999 14 32 10 delayed 765 3 7 A PNC 2 12 1999 14 31 37 failed 3 7 A PNC 2 12 1999 14 31 22 delayed 809 T 8 A PNC 2 12 1999 14 31 18 delayed 672 12 6 B PNC 2 12 1999 14 31 15 delayed 023 3 7 B PNC 2 12 1999 14 29 45 delayed 005 1 3 B PNC 2 12 1999 14 29 23 failed 3 1 A PNC 2 12 1999 14 28 12 failed 6 2 A PNC 2 12 1999 14 27 56 delayed 2088 6 7 A PNC 2 12 1999 14 27 24 delayed 308 6 8 B PNC 2 12 1999 14 27 05 delayed 011 6 2 A PNC 2 12 1999 14 26 38 failed 11 4 B PNC 4 26 32 delayed 246 3 7 u 2 1999 A PNC g Screen 6 23 ATM PNC delayed failed setups report 555 233 124 Issue 5 October 2002 6 63 Troubleshooting Field descriptions Switch Name The value administered on the system parameters features form Date Time and date that the command was executed Date System date when the event occurred 4 character Time System time when the event occurred Event The type of event delayed or failed Delay msec The delay value is only displayed for delayed events For failed events this field is blank Values range from 250 to 20 000 From Conn The originating connection number To Conn The destination connection number PNC A PNC or B PNC Administration Use the procedure in Table 6 17 to administer ATM Constricted Bandwidth Table 6 17 Constricted bandwidth administration procedure V Step Action Description 1 Turn feature on Turn t
255. ver both circuit packs can also function in systems designed and installed earlier than this release Firmware monitor port Figure 1 2 shows the location of the firmware monitor port on the backplane of the circuit pack You can attach a monitor cable to the ATM expansion circuit pack without removing the circuit pack from its carrier gt NOTE 555 233 124 The TN2305 2306 circuit packs also have a firmware monitor header located on the circuit pack This header functions the same as the redesigned backplane connector Figure 1 2 but requires busying out and unseating the circuit pack to attach the monitor cable Issue 5 October 2002 1 5 Preparing for Installation and Upgrades 4mit SS S8 Ml Wii 41 SSS Mmm II Z4mt NWS Z40mmt NNSS cydfatm6 LJK 051801 Figure Notes 1 DEFINITY Server 3 D8W 8 wire cable 2 258A 6 port Amphenol to 4 355A RS 232 to 25 pin serial adapter RS 232 adapter Comcode 407590785 Comcode 1026051 36 5 Laptop computer Figure 1 2 TN2305B and TN2306B firmware monitor port Use Figure 1 2 and the following procedure to access firmware monitor port on the TN2305B or TN2306B circuit packs only 1 Connect the 258A 6 port Amphenol adapter to the port slot on the backplane corresponding to the TN2305B or TN2306B circuit pack 2 Connect a D8W cable to
256. vity The ATM switch obtains synchronization from either a sync splitter attached to one or two DS1 cards or from the ATM network CES Synchronization is derived the same way it is in a non ATM PNC or ATM PNC environment whichever applies 5 4 Issue 5 October 2002 555 233 124 Administering DEFINITY Server ATM Port Network Connectivity ATM PNC Each DEFINITY Server port network must be translated in the PPN s screen with the full ATM address The ATM switch prefix plus the port network s ESI plus a Selector of 0 that uniquely identifies it Use the procedure in Table 5 4 to administer ATM PNC Table 5 4 ATM PNC administration N Step Action Command Description 1 Log on to the DEFINITY Server switch Use the init login to log on to the DEFINITY switch gt NOTE An init login is required to change customer options and will be challenged by Access Security Gateway ASG Contact your regional CSA customer software administrator to perform this function 2 Log onto the DEFINITY Server Use the craft login to log on to the DEFINITY Server and ignore any alarms at this time 3 Administer ATM Use the ATM worksheet in Appendix A Baselining PNC the Customer s Configuration to record the configuration 4 Add new PNC add pnc next Add the next PNC 5 Set location Set the Location field to the address of the ATM address circuit pack in 01C01 cabinet carrier slo
257. work the telephone company may request that you disconnect the equipment until the problem is resolved A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA A compliant telephone cord and modular plug is provided with this product It is designed to be connected to a compatible modular jack that is also compliant It is recommended that repairs be performed by Avaya certified tech nicians The equipment cannot be used on public coin phone service provided by the telephone company Connection to party line service is subject to state tariffs Contact the state public utility commission public ser vice commission or corporation commission for information This equipment if it uses a telephone receiver is hearing aid compati ble Canadian Department of Communications DOC Interference Information This Class A digital apparatus complies with Canadian ICES 003 Cet appareil num rique de la classe A est conforme la norme NMB 003 du Canada This equipment meets the applicable Industry Canada Terminal Equip ment Technical Specifications This is confirmed by the registration number The abbreviation IC before the registration number signifies that registration was performed based on a Declaration of Conformity indicating that Industry Canada technical specifications were met It does not imply that Ind
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259. ype port Slot Code Sfx Name Slot Code Sfx Name 00 1 TN464 C DS1 INTERFACE 01 2 TN464 F DS1 INTERFACE 02 TN2305 ATM PNC EI 3 IN767 F DS1 INTERFACE 03 4 IN767 C DS1 INTERFACE 04 TN754 C DIGITAL LINE 5 TN760 D TIE TRUNK 05 TN746 B ANALOG LINE 6 TN760 D TIE TRUNK 06 TIN753 DID TRUNK Ta 07 TN771 D MAINTENANCE TEST 8 08 TN747 B CO TRUNK 9 09 TN556 B BRI LINE 20 10 TN767 C DS1 INTERFACE a indicates circuit pack conflict j Screen 6 9 Screen output for display circuit packs 1 555 233 124 Issue 5 October 2002 6 39 Troubleshooting display circuit packs 2 O01 TN2305 02 03 04 TN2305 05 06 07 08 09 TN767 E 10 TN754 B Cabinet Cabinet Layout Slot Code Sfx CIRCUIT PACKS 2 Carrier single carrier stack Carrier Type Name Slot Code 11 TN746 ATM PNC EI 12 13 14 ATM TRUNK 15 16 17 TN754 DS1 INTERFACE DIGITAL LINE a indicates circuit pack conflict ANALOG LINE DIGITAL LINE expansion control Z Screen 6 10 Screen output for circuit packs 2 4 Type display atm pnc connection and press Enter This display tells you the ATM addresses that have been administered for each TN2305X TN206X Verify that each ATM address the concatenation of the 5 displayed hexadecimal fields is correct and match those in the ATM switch Screen 6 11 shows the output for the display atm pnc 1 command Screen 6 12 shows the output for

Avaya MultiVantage Solutions Release 1.2 User's Manual

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