Avaya MultiVantage Configuration Manager Release 1.1 Configuration Guide
Contents
1. 0 0c eee eaee 37 Adding USES y adasa te ose lactenes sho avis aie aan Be 37 Starting the Queue ierre aeeai tas nates DENA o soda kee 38 Initializing Voice Systems a u s et ay Meee aa 39 Glossary and Abbreviations cece eee tt AL NAC ee en ee ee ee eee ee A Avaya MultiVantage Configuration Manager Installation and Configuration Preface Purpose This book explains how to install and configure Avaya MultiVantage Configuration M anager Configuration M anager how to test the installation and how to troubleshoot it Prerequisites Installing and setting up Configuration M anager requires familiarity with network administration knowledge of the Red Hat implementation of the Linux operating system and proficiency with Linux administration This knowledge is not taught in this book but is essential for a successful installation For this reason we highly recommend that workstation or network administrators take the primary role in installation Intended Audience We wrote this book for workstation or network administrators Conventions Used in This Book In this book we use the following typographical conventions e We use bold type for emphasis and for any information that you should type for example save translation e Weuse Courier font for any information that the computer screen displays for example Login e We us arrows to indicate options that you should select on cascading menus2. c Ensure TCP IP connectivity between the Configuration M anager server Configuration M anager client and M ultiVantage solutions Troubleshoot problems with the LAN WAN administrator Prepare MultiVantage solutions page 21 Install Configuration Manager page 23 Set up Configuration Manager page 33 Test the Installation Test that a Configuration M anager client can connect to each voice system Test that clients can or cannot access the parts of Configuration M anager that you specified when setting user permissions 6 Troubleshoot if appropriate Avaya MultiVantage Configuration Manager Installation and Configuration 16 Overview Avaya MultiVantage Configuration Manager Installation and Configuration 17 Installation Checklist 18 Avaya MultiVantage Configuration Manager Installation and Configuration Client Requirements 3 System Requirements Avaya MultiVantage Configuration M anager Configuration Manager client workstations should meet the following requirements Parameter Requirement Operating Windows NT 4 0 98 or 2000 system Other Netscape 6 2 provided or software Internet Explorer 5 5 and J ava Runtime Environment 1 3 1_02 provided Processor PII 600 MHz RAM 256 MB Available Minimum 100 MB on the drive that contains the Disk Space Windows System folder normally but not always the C drive Maximum Up to 1GB if this computer is running all c
3. for example Select File gt Open means choose the Open option from the File menu Avaya MultiVantage Configuration M anager Installation and Configuration 7 Additional Resources Additional Resources You may find the following additional resources helpful For help using Configuration Manager look in the Configuration M anager online help It explains how to perform basic administration tasks To access the online help start the Configuration M anager client and choose Help gt Help Topics For help with complex administration tasks see the A dministrator s Guide for Avaya MultiVantage Software which explains system features and interactions in detail You can access this document from the VisAbility home page Tell Us What You Think Let us know how this book measured up to your expectations Your opinions are crucial to helping us meet your needs You can send us your comments by mail fax or e mail as follows Mail Avaya Inc MCM Documentation Team Room B3 H25 1300 W 120th Ave Denver CO 80234 2726 USA Fax MCM Documentation Team 1 303 538 1741 E mail document avaya com 8 Avaya MultiVantage Configuration Manager Installation and Configuration Preface How to Get This Book and Others on the Web To view or download the latest version of this book complete the following steps 1 O on QY Install your internet browser M ost computers are sold with
4. browsers already installed Get access to the Internet If you do not already have access to the Internet contact an Internet Service Provider ISP and set up an account Set up your browser preferences Refer to the documentation that came with your browser Install Adobe Acrobat Reader with Search version 5 0 or later This is available on your CD ROM or from http www adobe com Access http www avaya com support Click Online Services Click Product Documentation Click system and Network Management Under the heading VisAbility Management Suite click MultiVantage Configuration Manager 1 1 10 Locate the title of the book you want and then click it Avaya MultiVantage Configuration Manager Installation and Configuration 9 How to Order More Copies of This Book How to Order More Copies of This Book To order paper copies of this book call or write us and request the following publication Order Call Write Document Number 555 233 137 Issue Issue 1 Date 6 99 Avaya Publications Center Voice 1 800 457 1235 Fax 1 800 457 1764 If you are calling from somewhere that cannot access US 1 800 numbers then call Voice 1 410 568 3680 Fax 1 410 891 0207 Globalware Solutions 200 Ward Hill Avenue Haverhill MA 01835 USA 10 Avaya MultiVantage Configuration Manager Installation and Configuration 1 Resources and Notices Avaya provides ou
5. eh dee Beet bodeeaes 20 Chapter 4 Preparing MultiVantage Solutions for Use with Configuration Managel isicsiccatwiawr ieee eeaeisnae ere eee 2L Connecting servers to the network 00 naamaa nnana 21 Creating a MultiVantage software login 0 0 eee eee 22 Avaya MultiVantage Configuration Manager Installation and Configuration 5 Table of Contents Chapter 5 Installing Configuration Manager 2 23 Installation Prerequisites 60 92 ns te ae eats bate ce weese Seale ak 23 Giving Avaya Access to Configuration Manager 23 Installing the Configuration Manager Server Software 23 Installing Configuration Manager Client Software 25 Starting the Installation 203i ase Set seer gteeuse see ad 25 Installing the Java Runtime Environment 0005 27 Installing the Required Components 2 28 Installing Avaya Site Administration s a s sasssa 29 Specifying the Configuration Manager Server 4 30 Finishing the Installation nasaan aaea 31 Uninstalling Configuration Manager sssss cece eee eee 32 PROGINS Si oct So bet et Uk oN 32 Chapter 6 Setting Up Configuration Manager 33 Starting Configuration Manager s s sass 00 cece eee ees 33 Setting Up the Configuration Manager Server 04 34 Adding Voice and Messaging Systems 0 eee eee eee 34 Changing the Administrative Password
6. installation wizard VoIP Monitor installation wizard System Management Client Shortcuts installation wizard Adobe installation wizard This book explains only the screens that appear if you select the Configuration M anager shortcut option If you select additional options you may see other screens in between the ones described below 26 Avaya MultiVantage Configuration Manager Installation and Configuration Installing Configuration Manager Installing the Java Runtime Environment First The J ava Runtime Environment installation wizard runs 1 Read the terms and conditions of the Sun license agreement and do one of the following a If you agree to the terms and conditions click Yes The installation wizard displays any Release Notes b If you do not agree to the terms and conditions click Cancel This will terminate the installation wizard for this application The installation program will display the wizard for the next application that you selected if any in Step 5 on page 25 In that event refer to the installation documentation for that application and skip the rest of this procedure 2 Specify the location where you want to install the J RE and click Next To change the location click Browse and navigate to where you want to install the J RE 3 Specify the browser s that you want this J RE plug in to work with and click Next The installation wizard copies the necessary files to y
7. maintain uninterrupted service If trouble is experienced with this equipment for repair or warranty information please contact the Technical Service Center at 1 800 242 2121 or contact your local Avaya representative If the equipment is causing harm to the telephone network the telephone company may request that you disconnect the equipment until the problem is resolved It is recommended that repairs be performed by Avaya certified tech nicians The equipment cannot be used on public coin phone service provided by the telephone company Connection to party line service is subject to state tariffs Contact the state public utility commission public ser vice commission or corporation commission for information This equipment if it uses a telephone receiver is hearing aid compati ble Canadian Department of Communications DOC Interference Information This Class A digital apparatus complies with Canadian ICES 003 Cet appareil num rique de la classe A est conforme la norme NMB 003 du Canada This digital apparatus does not exceed Class A limits for radio noise emission set out in the radio interference regulation of the Canadian Department of Communications Le Pr sent Appareil Nom rique n met pas de bruits radio lectriques d passant les limites applicables aux appareils manicures de la class A pr scrites dans le reglement sur le brouillage radio lectrique dict par le minist re des Communications du Ca
8. proximate to this voice system Avaya MultiVantage Configuration Manager Installation and Configuration 35 Adding Voice and Messaging Systems 6 Optional Specify information about any messaging systems that you want Configuration M anager to be able to access and click Next Field Name Description Messaging System Enter the name of the messaging system that Name you want to appear in Configuration Manager screens What you enter here does not affect the messaging system IP Address Enter the IP address associated with this messaging system Port Number Enter the messaging system administration IP port number that Configuration M anager should use to communicate with this messaging system Login Name Enter the login ID that Configuration M anager should use to access this system Password Enter the password associated with this login ID System Password This is a second password that exists on some messaging systems If you messaging system has a system password enter it here 7 Verify the information that you entered If it is accurate click Finish If it is not click Back to fix the error If you click Finish Configuration M anager displays the message Congratulations 8 Click OK Configuration Manager displays the Voice Systems table again 9 To exit the table click Cancel The first time you click Cancel the Configuration M anager client closes Restart the c
9. 7 Intended Audience 2 0 0c eee ee eee eee 7 Conventions Used in This Book nesanaaca aaa ees 7 Additional REsourceS seee me cc ee eee aT 8 Tell UsWhat You Think 0 00 eee 8 How to Get This Book and Others on the Web 00 9 How to Order More Copies of This Book 00 cece eee 10 Chapter 1 Resources and NoticeS 0000c0eeeeeeeeeeee Ll Getting Help with the Installation 000000 00 11 Avaya Technology and Consulting ATAC 000 eee eee 11 Avaya Remote Network Implementation Services RNIS 11 Avaya Technical Service Organization TSO 00 eens 12 Avaya Network Management Software Systems Support Group NM SSS 12 Avaya Contact Information ssas id whoa hs ees week 12 Third Party RESOURCES lt 2 bats eens ete anaana aaa 14 System Sec rity NOUCS 24 2c ot desta eea tage Oates Se 14 Network Sec rity isip dores nE Gee Vee eee Sis bebe ss 14 Toll Fraud Security ct ccd tes Soca ah eh tial a id a lear ny oe ase 15 Avaya Disdaimer it settee in Soe ee ein ok ee 15 Toll Fraud Intervention 254 2 veut oncogene earned no 15 Chapter 2 Overview iii eeetare ieee na ene eee trae 16 Installation Checklit aore s Sas Oa ee ed pea ee ee coe a 16 Chapter 3 System Requirements 00cceee ene e eee e ees 19 Client Requirements ice 25 oc12 3 Seance eat aes Sane Se hae oT Rares see 19 Server Requirements tice See dans tel ee eee anaana 20 Red Hat Recommendations 4 ccck weiss
10. AVAYA Avaya MultiVantage Configuration Manager Release 1 1 Installation and Configuration 555 233 137 Issue 2 August 2002 Copyright 2002 Avaya Inc All Rights Reserved Notice Every effort was made to ensure that the information in this document was complete and accurate at the time of printing However informa tion is subject to change Preventing Toll Fraud Toll fraud is the unauthorized use of your telecommunications sys tem by an unauthorized party for example a person who is not a cor porate employee agent subcontractor or is not working on your company s behalf Be aware that there may be a risk of toll fraud associated with your system and that if toll fraud occurs it can result in substantial additional charges for your telecommunications ser vices Avaya Fraud Intervention If you suspect that you are being victimized by toll fraud and you need technical assistance or support in the United States and Canada call the Technical Service Center s Toll Fraud Intervention Hotline at 1 800 643 2353 How to Get Help For additional support telephone numbers go to the Avaya Web site http www avaya com support If you are e Within the United States click Escalation Lists which includes escalation phone numbers within the USA e Outside the United States click Escalation Lists then click Glo bal Escalation List which includes phone numbers for the regional Centers of Excellence Provid
11. NELEC European Norms EN s e Digital Private Network Signaling System DPNSS European Computer Manufacturers Association ECMA e European Telecommunications Standards Institute ETSI e FCC Rules Parts 15 and 68 International Electrotechnical Commission IEC e International Special Committee on Radio Interference CISPR e International Telecommunications Union Telephony ITU T e ISDN PBX Network Specification IPNS e National ISDN 1 e National ISDN 2 e Underwriters Laboratories UL Product Safety Standards This product complies with and conforms to the following interna tional Product Safety standards as applicable Safety of Information Technology Equipment IEC 60950 3rd Edition including all relevant national deviations as listed in Compliance with IEC for Electrical Equipment IECEE CB 96A Safety of Laser products equipment classification and requirements e TEC 60825 1 1 1 Edition e Safety of Information Technology Equipment CAN CSA C22 2 No 60950 00 UL 60950 3rd Edition e Safety Requirements for Customer Equipment ACA Technical Standard TS 001 1997 One or more of the following Mexican national standards as applicable NOM 001 SCFI 1993 NOM SCFI 016 1993 NOM 019 SCFI 1998 Electromagnetic Compatibility HMC Standards This product complies with and conforms to the following interna tional EMC standards and all relevant national deviations Limits and Methods of Meas
12. com Red Hat Linux Main site http www redhat com System Security Notices Customers are solely responsible for the security of their system network and access to hardware and software The sections below define the precautions that all customers should take to maintain the security of their systems Network Security Configuration M anager uses the standard security features on the Red Hat Linux Avaya strongly recommends that customers use passwords to prohibit access to their systems and to routinely change those passwords to maintain security A SECURITY ALERT Customers should always change passwords immediately after external vendors have completed installation maintenance troubleshooting or other tasks on their system 14 Avaya MultiVantage Configuration Manager Installation and Configuration Resources and Notices Toll Fraud Security Although Configuration Manager is generally not at risk for toll fraud customers are solely responsible for the security of their entire telecommunications system Toll Fraud is the unauthorized use of a company s telecommunications system by unauthorized parties Unauthorized parties are persons other than the company s employees agents subcontractors or persons working on behalf of the company Toll fraud can result in substantial additional charges for the company s telecommunications services The company s system manager is responsible for the security
13. ct Information Avaya Support Centre http support avaya com Network Management 1 800 237 0016 Software Systems Support group Avaya Technical Services For calls about Avaya Site Administration 1 Organization TSO 800 242 2121 extension 15312 Remote Network http www 1 avaya con enterprise who Implementation Services docs dataimplementation fullprodinfo html RNIS Toll Fraud Intervention 1 800 643 2353 prompt 1 Table 2 Avaya Internal Resources Resource Contact Information Avaya Enterprise http aem support dr avaya com Management Support Avaya Technology and Phone 1 888 297 4700 prompt 2 6 Consulting Team ATAC Main site requires a password http forum avaya com Remote Network http associate2 avaya com sales_market Implementation Services products data implementation services RNIS VisAbility Management http associate2 avaya com solution Services Support Plan support_plans Enterprise VM S002 Form http associate2 avaya com sales_market products data implementation services Then click Avaya VisAbility Management Suite Configuration Request Form 2 Avaya MultiVantage Configuration Manager Installation and Configuration 13 Third Party Resources Third Party Resources The table below lists contact information for third party vendors Table 3 Vendor web sites Vendor Web Sites Microsoft Main site http www microsoft
14. drom and press Enter 4 Type vms_setup bin and press Enter Red Hat displays the installation wizard 5 At the Welcome page click Next If rpmspec has not already been installed a message appears indicating this 6 If the above message appears click Yes launch the install routine for romspec for me and click Next 7 In the product installation screen ensure that MultiVantage Configuration M anager is selected and click Next By default all of the listed applications are selected Be sure to clear the check boxes of any applications that you do not want to install on this Linux server 8 Review the summary page and do one of the following If theinformation is accurate click Next If theinformation is inaccurate click Back to correct the error 9 Read the Sun license agreement click Accept if you accept it and click Next 10 Read the Apache license agreement click Accept if you accept it and click Next 11 Read the Configuration M anager license agreement click Accept if you accept it and click Next The installation wizard displays the message Installing System Management Linux Server Please wait Subsequently the installer displays the message Creating uninstaller Finally it displays the message The InstallShield Wizard has successfully installed System Management Linux Server Click Finish to exit the wizard 24 Avaya MultiVantage Configuration Manag
15. e 19 Configuration Manager requires a functioning LAN to operate The instructions in this section assume that your LAN is fully operational and that all Configuration Manager computers can ping each other To install Configuration M anager server software you must have a Red Hat Linux login with Administrator privileges To install the Configuration M anager client shortcut you must have Windows Administrator privileges Giving Avaya Access to Configuration Manager If your company has a support agreement with Avaya then you need to install a modem on the Linux server This enables Avaya service personnel to remotely troubleshoot and correct problems If you ever need an Avaya service representative to perform remote troubleshooting or maintenance make sure that you have the modem phone number on hand Installing the Configuration Manager Server Software To install the Configuration M anager server software you must have an Administrator login on your UNIX system Then complete the following steps Avaya MultiVantage Configuration Manager Installation and Configuration 23 Installing the Configuration Manager Server Software 1 Insert the Avaya VisAbility Management Suite Linux Server Installation CD into the CD ROM drive The CD browser window appears automatically 2 Open terminal emulation by clicking the terminal emulation icon in the Red Hat toolbar 3 In the terminal emulation window type cd mnt c
16. e following 5 a If it contains errors click Back to correct the errors b If it is accurate click Next The installation wizard displays a message that the installation of Required Components is complete Click Finish The Avaya Site Administration installation wizard runs 28 Avaya MultiVantage Configuration Manager Installation and Configuration Installing Configuration Manager Installing Avaya Site Administration 1 At the Welcome screen click Next The installation wizard checks to see if you have earlier versions of Avaya Site Administration already installed on this computer If you do it will indicate this and it will ask if you want the wizard to remove the old version or if you want to remove it yourself 2 When you see the above message do one of the following a To preserve your Avaya Site Administration settings click Yes We recommend this option b To uninstall the old version yourself click No This will terminate the installation wizard for this application The master installation program will display the next installation wizard if any corresponding to the selections you chose in Step 5 on page 25 After you finish any other installation wizards and after you remove Avaya Site Administration yourself you must restart the master installation wizard Step 2 on page 25 to install Configuration M anager If the installation wizard does not detect a copy of Avaya Site Admin
17. echnical Service Organization 12 uninstalling Technical Services Organization 12 Avaya Site Administration 29 toll fraud 15 Avaya disclaimer 15 Vv a intervention 15 VisAbility Network Management Server Toll Fraud Intervention phone number 13 defined 28 TSO 12 w phone numbers 13 _ web ates typographical conventions 7 Avaya 12 third party 14 44 Avaya MultiVantage Configuration Manager Installation and Configuration
18. er Installation and Configuration Installing Configuration Manager 12 Click Finish The wizard closes 13 In the terminal emulation window type reboot and press Enter This ensures that the Tomcat web server shuts down and restarts properly Wait while the system reboots After the system has rebooted it displays the Red Hat login dialog box Installing Configuration Manager Client Software To install Configuration Manager clients you must use a Windows login that has Administrator privileges Save yourself time by ensuring that you have adequate hard disk space to install this product see page 19 Then complete the following sections Starting the Installation 1 Shut down all applications running on the PC 2 Insert the CD Avaya VisAbility Management Suite Windows Client Installation into the CD ROM drive Wait a moment for the CD browser window to appear automatically 3 Click Install Network Management Client Products The installation program prepares the installation wizard and displays the Welcome page 4 At the Welcome page click Next The installation program displays a list of the applications and shortcuts that you can install By default the option for Required Components is checked 5 Select Shortcut for MultiVantage Configuration Manager along with any other programs or shortcuts you want to install When you select the shortcut for Configuration Manager the installation progra
19. ield technicians and customers The TSO will bill customers for support on atime and materials basis if the following conditions exist e Customers do not have a current maintenance agreement e Customers do not procure and install the required systems and software as defined in the VisAbility Management Suite Services Support Plan e Customers request support that is outside the purchase agreement The TSO does not support hardware or software that customers purchase from third party vendors Avaya Network Management Software Systems Support Group NMSSS The Network Management Software Systems Support NM SSS group in Tampa Bay answers customer calls about applications in the VisAbility Management Suite NMSSS will either answer your questions directly or connect you with an associate who can answer questions about your application Avaya Contact Information You may find the following contact information helpful at various times during the process of installing and setting up this product This information was accurate at the time this book went to press We update this information with each new release of Configuration M anager 12 Avaya MultiVantage Configuration Manager Installation and Configuration Resources and Notices Customers can access only the resources in Table 1 not Table 2 To view Avaya web sites Avaya recommends that you use Internet Explorer Table 1 Customer Accessible Resources Resource Conta
20. ing Telecommunications Security Telecommunications security of voice data and or video communi cations is the prevention of any type of intrusion to that is either unauthorized or malicious access to or use of your company s tele communications equipment by some party Your company s telecommunications equipment includes both this Avaya product and any other voice data video equipment that could be accessed via this Avaya product that is networked equipment An outside party is anyone who is not a corporate employee agent subcontractor or is not working on your company s behalf Whereas a malicious party is anyone including someone who may be other wise authorized who accesses your telecommunications equipment with either malicious or mischievous intent Such intrusions may be either to through synchronous time multi plexed and or circuit based or asynchronous character message or packet based equipment or interfaces for reasons of e Utilization of capabilities special to the accessed equipment Theft such as of intellectual property financial assets or toll facility access Eavesdropping privacy invasions to humans e Mischief troubling but apparently innocuous tampering e Harm such as harmful tampering data loss or alteration regardless of motive or intent Be aware that there may be a risk of unauthorized intrusions associ ated with your system and or its networked equi
21. istration on this computer then it displays the appropriate license agreements 3 If applicable read the terms and conditions of the Avaya Site Administration license agreement and do one of the following a If you agree to the terms and conditions dick Yes The installation wizard displays any Release Notes b If you do not agree to the terms and conditions click Cancel This will terminate the installation wizard for this application The installation program will display the wizard for the next application that you selected if any in Step 5 on page 25 In that event refer to the installation documentation for that application and skip the rest of this procedure 4 Read the Release Notes and click Next If this is the first time Avaya Site Administration has been installed on this computer then the installation wizard displays the Destination page Avaya MultiVantage Configuration Manager Installation and Configuration 29 Installing Configuration Manager Client Software 5 If applicable verify that the pathname displayed in the Destination Folder field is where you want to install Avaya Site Administration a If itis dick Next b If it isn t click Browse specify to the location where you want to install and click Next The installation wizard displays the summary page 6 Check the summary page and do one of the following a If it contains errors click Back to correct the errors b If i
22. k To function properly Configuration M anager must be connected to your MultiVantage solutions via a TCP IP connection New Avaya voice systems have TCP IP connectivity built in whereas legacy voice systems require the use of a C LAN circuit pack Figure 1 illustrates a TCP IP connection from the Configuration M anager server to a legacy Avaya voice system via a C LAN circuit pack Avaya MultiVantage Configuration Manager Installation and Configuration 21 Creating a MultiVantage software login Figure 1 Connecting via C LAN circuit pack MultiVantage Solution 259A adapter ANY LAN i Category 5 RJ 45 RJ 45 E Config Mgr server cydrdta LJK 103100 Creating a MultiVantage software login If you want to track what Configuration M anager does on any given Avaya voice system you must create a dedicated login on the voice system and enable it with super user privileges For instructions see the Avaya MultiVantage Systems Little Instruction Book for Basic Administration A copy is available on the VisAbility home page 22 Avaya MultiVantage Configuration Manager Installation and Configuration 5 Installing Configuration Manager Installation Prerequisites Before you install Avaya MultiVantage Configuration M anager Configuration Manager be sure that the computers you plan to install it on meet the requirements listed in System Requirements on pag
23. lation on page 25 on all other Windows computers that you want to serve as Configuration M anager clients Avaya MultiVantage Configuration Manager Installation and Configuration 31 Uninstalling Configuration Manager Uninstalling Configuration Manager This section explains how to remove Configuration Manager This procedure contains only the basic steps For more information on the Linux package uninstall refer to the Linux system documentation A CAUTION To preserve current data back up data to a file or archive device Procedure Only root users should remove Configuration Manager The remove script prompts you to back up the database to a file or an archive device 1 2 w VN oO wl A 9 Close all windows and applications Log off the network server Optional If you are backing up the database before you remove Configuration Manager connect the archive device At the login prompt type root and press ENTER At the password prompt type the root password and press ENTER Open a terminal window Type cd usr local avaya uninstall and press ENTER Doing so sets up the Configuration M anager environment Type uninstaller bin and press ENTER The installation wizard appears followed by the Welcome screen Select the application to be removed 10 Click NEXT and follow the wizard prompts 32 Avaya MultiVantage Configuration Manager Installation and Configuration 6 Setti
24. lete the following steps 1 At the Welcome page click Next 2 Enter the name for this server that you want to appear in Configuration M anager screens 3 Optional Complete any other fields on this screen 4 Click Next 5 Enter the IP Address of the Configuration Manager server Optional You can click the Ping buttons next to any of these addresses to check connectivity to those servers After clicking Ping click OK to close the response window 6 Optional Enter the Gateway IP addresses 7 Optional Specify the number of minutes after which inactive Configuration Manager users should automatically be disconnected from the server 8 Click Next Configuration M anager displays the Summary page 9 If the information presented is accurate click Finish If it is not accurate click Back to correct the error If you click Finish then Configuration M anager displays the Voice System Table which you will use to add voice systems as explained in the next section Adding Voice and Messaging Systems 1 With the Voice System table displayed click Add Device Configuration Manager displays the Welcome page of the Add Device Configuration Wizard 2 At the Welcome page click Next Configuration M anager displays the Company Information page and fills in some of the fields using information that you entered when you configured Configuration M anager server 3 Optional Enter any supplemental company informati
25. lient Subsequently when you click Cancel on this screen it simply clears the right side of the screen 36 Avaya MultiVantage Configuration Manager Installation and Configuration Setting Up Configuration Manager Changing the Administrative Password So that anyone reading this manual cannot log in to your copy of Configuration Manager as an administrator it is highly advisable to change the administrative password very shortly after logging into Configuration M anager for the first time To change the administrative password complete the following steps 1 With the MCM Manager tab displayed click User Configuration Configuration Manager displays the Configuration M anager User table 2 Highlight the row associated with the Login ID admin and click Update User Configuration Manager displays the Update User dialog box 3 Click Change next to the Password label Configuration Manager displays the Change Password dialog box 4 Enter the new password twice and click Change Remember to note the new password and save it in a secure location Adding Users To add users complete the following steps 1 From the MCM Manager tab click User Configuration N With the Configuration Manager Users tab on top click Add User Complete the Add User screen Click Add Click the Users on Switches tab Click Add User aA ua A W Avaya MultiVantage Configuration Manager Installation a
26. lient applications in the suite CD ROM Optional Network TCP IP Connectivity IP Addresses Static or dynamic DNS preferred Display SVGA Avaya MultiVantage Configuration Manager Installation and Configuration 19 Server Requirements Server Requirements Any server that you use to run Configuration M anager server software must meet the following requirements Parameter Recommended Operating Linux 7 3 system Processor 1 3 GHz Pentium 3 or Pentium 4 RAM 1GB Available 40 GB Disk Space CD ROM Required for installation Network 10 100 network card Connectivity Modem 56K required for remote support Red Hat Recommendations For Configuration M anager to work when Red Hat is installed and set up on the Configuration Manager server specific options Red Hat must be enabled If you need instructions on setting up Red Hat with the proper options contact your client executive 20 Avaya MultiVantage Configuration Manager Installation and Configuration Preparing MultiVantage Solutions for Use with Configuration Manager Before you can use Avaya MultiVantage Configuration M anager Configuration Manager you must complete the following activities for each MultiVantage solution that you want to access using Configuration M anager e Connect MultiVantage solutions to the network e Optional Create a login for Configuration Manager on each MultiVantage solution Connecting servers to the networ
27. m automatically also selects the option for Avaya Site Administration because Avaya Site Administration must be installed with Configuration M anager to enable cut thru access to voice systems Avaya MultiVantage Configuration Manager Installation and Configuration 25 Installing Configuration Manager Client Software 6 Verify that you have enough available hard disk space on your PC to install the shortcut s a If you don t click Cancel to exit the installation program Restart the installation at Step 1 when you have made adequate hard disk space available b If you do click Next The installation program displays the summary page 7 Check the summary page and do one of the following a If it contains errors click Back to correct the errors b If it is accurate click Finish A note advises you that if an installation wizard asks you if you want to reboot you should NOT reboot until the final installation wizard in your situation has run Click OK Depending on which options you selected in Step 5 the master installation wizard launches one or more of the following installation wizards in the following order Netscape installation wizard J ava Runtime Environment only if you select a shortcut Directory Enabled Management or VAL M anager Required components installation wizard Avaya Site Administration installation wizard Avaya Terminal Emulation installation wizard VAL Manager
28. nada This equipment meets the applicable Industry Canada Terminal Equip ment Technical Specifications This is confirmed by the registration number The abbreviation IC before the registration number signifies that registration was performed based on a Declaration of Conformity indicating that Industry Canada technical specifications were met It does not imply that Industry Canada approved the equipment DECLARATIONS OF CONFORMITY United States FCC Part 68 Supplier s Declaration of Conformity SDoC Avaya Inc in the United States of America hereby certifies that the equipment described in this document and bearing a TIA TSB 168 label identification number complies with the FCC s Rules and Regu lations 47 CFR Part 68 and the Administrative Council on Terminal Attachments ACTA adopted technical criteria Avaya further asserts that Avaya handset equipped terminal equip ment described in this document complies with Paragraph 68 316 of the FCC Rules and Regulations defining Hearing Aid Compatibility and is deemed compatible with hearing aids Copies of SDoCs signed by the Responsible Party in the U S can be obtained by contacting your local sales representative and are avail able on the following Web site http support avaya com elmodocs2 DoC SDoC index jhtml All MultiVantage system products are compliant with FCC Part 68 but many have been registered with the FCC before the SDoC process was available A list of all Ava
29. nd Configuration 37 Starting the Queue 7 Complete the fields on this page as follows and click Add a Select the user s ID from the drop down list b Enter and re enter the password associated with that ID c Enter the user s name company name title and phone number the required fields d From the list on the right select the voice system s that you want this user to be able to access using Configuration Manager Shift Click to select multiple contiguous voice systems e Place a check mark in each check box corresponding to the access permissions you want this user to have on the voice system s that you selected in the previous step f Optional Complete the non required fields 8 Repeat this process for each user you want to add Starting the Queue You must start the queue running before you can use Configuration Manager to access or make changes to that voice system To start the queue complete the following steps 1 From the main screen click the MCM Manager tab if it is not already displayed 2 Click System Resources 3 Click Start Queue 4 Click OK 38 Avaya MultiVantage Configuration Manager Installation and Configuration Setting Up Configuration Manager Initializing Voice Systems You must initialize each voice system that you want to use with Configuration Manager before you use Configuration M anager to access or make changes to that system To initialize a voice sys
30. ng Up Configuration Manager To set up Avaya MultiVantage Configuration M anager Configuration Manager you will complete the following basic activities which are described in more detail in this chapter a U A WN P Start Configuration M anager page 33 Set up the Configuration M anager server page 34 Add voice systems and or messaging systems page 34 Change the administrative password page 37 Add users and specify permissions page 37 Start the queue page 38 7 Initialize voice systems page 39 Starting Configuration Manager 1 2 Go to an Configuration M anager client PC and choose Start gt Programs gt Avaya gt MultiVantage Configuration Manager The above step assumes that you installed Configuration M anager in the default location If you installed it elsewhere navigate to that location to start Configuration M anager Atthe Login dialog box enter your Login ID your password and click Login The first time you start Configuration Manager enter the administrative Login ID admin and the password admin123 Avaya MultiVantage Configuration Manager Installation and Configuration 33 Setting Up the Configuration Manager Server Setting Up the Configuration Manager Server The first time you log into Configuration M anager it will automatically display the Configuration M anager Server configuration wizard To set up the Configuration M anager server comp
31. not exceed 5 0 To be certain of the number of devices that may be connected to a line as determined by the total RENs contact the local telephone company REN is not required for some types of analog or digital facilities Means of Connection Connection of this equipment to the telephone network is shown in the following table Manufacturer s Port FIC Code SOC REN Network Identifier A S Code Jacks Off On premises station OL13C 9 0F RJ2GX RJ21X RJLIC DID trunk 02RV2 T 0 0B RJ2GX RJ21X CO trunk 02GS2 0 3A RJ21X CO trunk 02LS2 0 3A RJ21X Tie trunk TL31M 9 0F RJ2GX Basic Rate Interface 02IS5 6 0F 6 0Y RJ49C 1 544 digital interface 04DU9 BN 6 0F RJ48C 1KN 1SN RJ48M 120A2 channel service unit 04DU9 DN 6 0Y RJ48C If the terminal equipment for example the MultiVantage Solution equipment causes harm to the telephone network the telephone com pany will notify you in advance that temporary discontinuance of ser vice may be required But if advance notice is not practical the telephone company will notify the customer as soon as possible Also you will be advised of your right to file a complaint with the FCC if you believe it is necessary The telephone company may make changes in its facilities equipment operations or procedures that could affect the operation of the equip ment If this happens the telephone company will provide advance notice in order for you to make necessary modifications to
32. oes not provide proper answer supervi sion signaling is in violation of Part 68 rules This equipment returns answer supervision signals to the public switched network when answered by the called station e answered by the attendant or e routed to a recorded announcement that can be administered by the customer premises equipment CPE user This equipment returns answer supervision signals on all direct inward dialed DID calls forwarded back to the public switched tele phone network Permissible exceptions are e A call is unanswered e A busy tone is received e A reorder tone is received Avaya attests that this registered equipment is capable of providing users access to interstate providers of operator services through the use of access codes Modification of this equipment by call aggregators to block access dialing codes is a violation of the Telephone Operator Consumers Act of 1990 This equipment complies with Part 68 of the FCC Rules On the rear of this equipment is a label that contains among other information the FCC registration number and ringer equivalence number REN for this equipment If requested this information must be provided to the telephone company The REN is used to determine the quantity of devices which may be connected to the telephone line Excessive RENs on the telephone line may result in devices not ringing in response to an incoming call In most but not all areas the sum of RENs should
33. of the company s system which includes programming and configuring the equipment to prevent unauthorized use Avaya Avaya does not warrant that this product isimmune from or will prevent Disclaimer unauthorized use of common carrier telecommunications services or facilities accessed through or connected to it Avaya will not be responsible for any charges that result from such unauthorized use Toll Fraud If customers suspect that they are a victims of toll fraud and need Intervention technical assistance they should refer to the Avaya Contact Information on page 12 for the Toll Fraud Intervention phone number Avaya MultiVantage Configuration Manager Installation and Configuration 15 2 Overview Avaya MultiVantage Configuration M anager Configuration Manager is a client server based M ultiVantage software administration application that offers these powerful features enables multiple administrators to administer the same or separate M ultiVantage solutions at the same time remotely offers graphical station and system administration screens offers easy to use wizards for basic administration tasks lets you cut through using terminal emulation to administer other telephony devices Installation Checklist 1 2 3 4 5 Prepare the Configuration Manager server a Purchase computers if necessary that meet the hardware and software requirements on page 20 b Install computers if necessary
34. on 34 Avaya MultiVantage Configuration Manager Installation and Configuration Setting Up Configuration Manager 4 Click Next 5 Complete the fields as follows and click Next Field Name Device Name Description Enter the name of the voice system that you want to appear in Configuration M anager screens What you enter here does not affect the voice system IP Address Enter the IP address associated with the voice system Port Number Enter the voice system administration IP port number that Configuration Manager should use to communicate with this voice system Cut Through Port Number Enter the IP port number that Configuration Manager should use when attempting to cut through to a MultiVantage solution using terminal emulation Group Region Assignment If your company uses any type of regional code or designation enter it here Voice System Type Enter the type of voice system this is for example DEFINITY R Version Enter the release number of the MultiVantage software that is running on this voice system Administrative Login Enter the login ID that Configuration M anager should use to access this system Password Enter the password associated with this login ID Function Location Number If your company uses any type of location code enter it here Site Phone Number Enter the phone number of a person who is physically
35. onnections The equipment described in this document can be connected to the network digital interfaces throughout the Euro pean Union Analogue Connections The equipment described in this document can be connected to the network analogue interfaces throughout the following member states Belgium Germany Luxembourg Netherlands Spain United Kingdom LASER Product The equipment described in this document may contain Class 1 LASER Device s if single mode fiber optic cable is connected to a remote expansion port network EPN The LASER devices operate within the following parameters e Maximum power output 5 dBm to 8 dBm e Center Wavelength 1310 nm to 1360 nm e CLASS 1 LASER PRODUCT IEC 60825 1 1998 Use of controls or adjustments or performance of procedures other than those specified herein may result in hazardous radiation expo sure Contact your Avaya representative for more laser product infor mation To order copies of this and other documents Call Avaya Publications Center Voice 1 800 457 1235 or 1 410 568 3680 FAX 1 800 457 1764 or 1 410 891 0207 Write Globalware Solutions 200 Ward Hill Avenue Haverhill MA 01835 USA Attention Avaya Account Management E mail totalware gwsmail com Table of Contents Preface i25 5 5 sae es ROR Ae ON Aa Re he aa eee ed PUPO ici Fc2 et gets date eee B oF Meee abt eh Solu eli cee BOS ee Bae 7 PREP eCQUISIIS i ner eairt a Beth eee na id wie cares pends Beare
36. our computer then displays a message and exits when the installation is complete Then the Required Components installation wizard runs Avaya MultiVantage Configuration Manager Installation and Configuration 27 Installing Configuration Manager Client Software Installing the Required Components When you install the Required Components the installation program is setting up the necessary files so that you can launch VisAbility Management Suite applications from the VisA bility home page 1 At the Welcome screen click Next 2 Specify the location where you want to install the Required Components and click Next To change the location click Browse and navigate to where you want to install the Required Components Enter the computer name or fully qualified domain name FQDN of the VisAbility Network Management Server The VisAbility Network Management Server is either a Windows server or a Linux server It is the location where this client PC will look for the VisAbility home page If you have installed or plan to install both the Windows server and the Linux server enter the Windows server information here If you have installed or plan to install only the Linux server then enter the Linux server information here You can type the computer name or the FQDN The FQDN is the host name followed by the IP domain name For example dnapcl department company com 4 Check the summary page and do one of th
37. pment Also realize that if such an intrusion should occur it could result in a variety of losses to your company including but not limited to human data pri vacy intellectual property material assets financial resources labor costs and or legal costs Responsibility for Your Company s Telecommunications Security The final responsibility for securing both this system and its net worked equipment rests with you Avaya s customer system adminis trator your telecommunications peers and your managers Base the fulfillment of your responsibility on acquired knowledge and resources from a variety of sources including but not limited to e Installation documents e System administration documents e Security documents e Hardware software based security tools Shared information between you and your peers e Telecommunications security experts To prevent intrusions to your telecommunications equipment you and your peers should carefully program and configure e Your Avaya provided telecommunications systems and their interfaces e Your Avaya provided software applications as well as their underlying hardware software platforms and interfaces e Any other equipment networked to your Avaya products Voice Over Internet Protcal VoIP If the equipment supports Voice over Internet Protocol VoIP facili ties you may experience certain compromises in performance reli ability and security even when the equipment performs as warran
38. r customers with a variety of planning consulting and technical services The sections below briefly describe the resources and services that are available Client executives are your primary contact to obtain information and explore options to meet your specific business needs Getting Help with the Installation If you are located within the United States and you want help installing or setting up Avaya MultiVantage Configuration Manager Configuration M anager call your Avaya representative If you are located outside the United States call your Avaya representative or distributor Call at least 4 weeks before the date on which you want to install Configuration M anager Avaya Technology and Consulting ATAC ATAC works with client teams to develop detailed solutions for connectivity to MultiVantage solutions The ATAC also designs network configurations to support Configuration M anager Avaya Remote Network Implementation Services RNIS For this product RNIS offers customers the following services e Verify platform readiness e Remotely install Configuration Manager e Connect and configure voice systems to work with Configuration M anager e Verify customer acceptance Avaya MultiVantage Configuration Manager Installation and Configuration 11 Avaya Technical Service Organization TSO Avaya Technical Service Organization TSO The TSO provides support for Configuration Manager to client teams f
39. t is accurate click Finish 7 Indicate whether or not you want a shortcut for Avaya Site Administration installed on your desktop and click Next The installation wizard displays a message indicating that the Avaya Site Administration installation is complete Then the master installation program launches the installation wizard for Avaya VisAbility Management Suite Client Shortcuts Specifying the Configuration Manager Server 1 At the Welcome screen click Next 2 Enter the computer name or FQDN of the Configuration M anager server computer and click Next You recorded this information when you installed the Configuration M anager server software on Linux The installation wizard then displays a summary page 3 Check the summary page and do one of the following a If it contains errors click Back to correct the errors b If it is accurate click Finish 30 Avaya MultiVantage Configuration Manager Installation and Configuration Installing Configuration Manager Finishing the Installation After the final wizard runs a message appears indicating that the installation is complete and that you can now reboot your computer if any of the installation wizards indicated that this was necessary To finish the installation complete the following steps 1 On the CD Browser screen click Exit 2 Remove the CD from the CD ROM drive 3 Reboot if appropriate Repeat this process starting at Starting the Instal
40. ted These compromises may become more acute if you fail to follow Avaya s recommendations for configuration operation and use of the equipment YOU ACKNOWLEDGE THAT YOU ARE AWARE OF THESE RISKS AND THAT YOU HAVE DETERMINED THEY ARE ACCEPTABLE FOR YOUR APPLICATION OF THE EQUIP MENT YOU ALSO ACKNOWLEDGE THAT UNLESS EXPRESSLY PROVIDED IN ANOTHER AGREEMENT YOU ARE SOLELY RESPONSIBLE FOR 1 ENSURING THAT YOUR NETWORKS AND SYSTEMS ARE ADEQUATELY SECURED AGAINST UNAUTHORIZED INTRUSION AND 2 BACKING UP YOUR DATA AND FILES Standards Compliance Avaya Inc is not responsible for any radio or television interference caused by unauthorized modifications of this equipment or the substi tution or attachment of connecting cables and equipment other than those specified by Avaya Inc The correction of interference caused by such unauthorized modifications substitution or attachment will be the responsibility of the user Pursuant to Part 15 of the Federal Com munications Commission FCC Rules the user is cautioned that changes or modifications not expressly approved by Avaya Inc could void the user s authority to operate this equipment The equipment described in this manual complies with standards of the following organizations and laws as applicable e Australian Communications Agency ACA e American National Standards Institute ANST e Canadian Standards Association CSA e Committee for European Electrotechnical Standardization CE
41. tem in Configuration Manager complete the following steps 1 From the main screen click the MCM Manager tab if it is not already displayed 2 Click System Resources 3 Click Initialize System 4 Click OK Avaya MultiVantage Configuration Manager Installation and Configuration 39 Initializing Voice Systems 40 Avaya MultiVantage Configuration Manager Installation and Configuration Glossary and Abbreviations A ATAC See Avaya Technology and Consulting ATAC on page 11 M Multi Vantage software The call processing software that runs on MultiVantage solutions Formerly known as DEFINITY software Multi Vantage solution Any of the products that run MultiVantage software Formerly known as DEFINITY system DEFINITY ECS switch PBX or voice system N Network Management Server This is the Windows box that you can install Windows based VisAbility Management applications on Network Management System A system that lets you monitor the health and status of devices on your data network For example HP OpenView R RNIS See Avaya Remote Network Implementation Services RNIS on page 11 S System Management Server This is the Linux box that you install Configuration Manager on T TSO See Avaya Technical Service Organization TSO on page 12 Avaya MultiVantage Configuration M anager Installation and Configuration 41 42 Avaya MultiVantage Configura
42. tion Manager Installation and Configuration Index Numerics 259A adapter 21 A administrator privileges 23 ATAC 13 Avaya Site Administration installing short cut 29 Avaya Support Center web site 13 Avaya Technology and Consulting ATAC 11 C Category 5 cable 21 CE marks 4 C LAN 21 clients installing 25 contact information for Avaya 12 third party 14 D definitions FQDN 28 VisAbility Network Management Server 28 E electromagnetic compatibility standards 3 Enterprise Management Support 13 F FQDN defined 28 H help with installation 11 l installation checklist 16 getting help 11 overview 16 prerequisites 23 services 11 installing Avaya Site Administration 29 Config Mgr clients 25 Config Mgr server software 23 M maintenance agreement 23 Microsoft web site 14 N network security 14 P passwords changing 14 pcAnywhere 23 permissions required for installation 23 PING 16 ping 23 prerequisites installation 23 R Red Hat web site 14 removing Avaya Site Administration 29 RJ 45 21 RNIS 11 S security Avaya disclaimer 15 for networks 14 network 14 notices 14 toll fraud 15 toll fraud intervention 15 server installing 23 Services Support Plan 13 Services Support Plan VisAbility Manage ment 13 standards electromagnetic compatibility 3 support agreement 23 Avaya MultiVantage Configuration M anager Installation and Configuration 43 Index T U T
43. urement of Radio Interference of Infor mation Technology Equipment CISPR 22 1997 and EN55022 1998 Information Technology Equipment Immunity Characteristics Limits and Methods of Measurement CISPR 24 1997 and EN55024 1998 including e Electrostatic Discharge ESD IEC 61000 4 2 e Radiated Immunity IEC 61000 4 3 e Electrical Fast Transient IEC 61000 4 4 Lightning Effects IEC 61000 4 5 e Conducted Immunity IEC 61000 4 6 e Mains Frequency Magnetic Field IEC 61000 4 8 Voltage Dips and Variations IEC 61000 4 11 e Powerline Harmonics IEC 61000 3 2 Voltage Fluctuations and Flicker IEC 61000 3 3 Federal Communications Commission Statement Part 15 Note This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable pro tection against harmful interference when the equipment is oper ated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interfer ence in which case the user will be required to correct the inter ference at his own expense Part 68 Answer Supervision Signaling Allowing this equipment to be operated in a manner that d
44. ya registered products may be found at http www part68 org by conducting a search using Avaya as manufacturer European Union Declarations of Conformity CE Avaya Inc declares that the equipment specified in this document bearing the CE Conformit Europe nne mark conforms to the European Union Radio and Telecommunications Terminal Equipment Directive 1999 5 EC including the Electromagnetic Compatibility Directive 89 336 EEC and Low Voltage Directive 73 23 EEC This equipment has been certified to meet CTR3 Basic Rate Interface BRI and CTR4 Primary Rate Interface PRI and subsets thereof in CTR12 and CTR13 as applicable Copies of these Declarations of Conformity DoCs signed by the Vice President of MultiVantage Solutions research and development Avaya Inc can be obtained by contacting your local sales representa tive and are available on the following Web site http support avaya com elmodocs2 DoC IDoC index jhtml Japan This is a Class A product based on the standard of the Voluntary Con trol Council for Interference by Information Technology Equipment VCCI If this equipment is used in a domestic environment radio disturbance may occur in which case the user may be required to take corrective actions CORBIS ARRES E E A ERAS VCCI o CES IT FAARRIPRE CH ORBEA CEATA EE HEEIXMIFILOLBHOVESF COBSIMEAFRHIRMRKEET SBEIBRENSZIEBHVETF Network Connections Digital C
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