Avaya MultiSite Administration Release 2.0 Configuration Configuration manual
Contents
1. Support Group NMSSS iia bek mna st naa Sed bees 12 Avaya Contact INTOTMANGN a oo were bkk nee bek ena 13 Thi Party BN Lag huna nin el ak mal bak an Be gi 14 System Security NOCES vw sevip yeme ise ee aa e ik 14 Nero SAUCY Lita kk e e pk rin din ves es EE 14 Toll Fraud Security x cee iced e ar a le e e e 15 Avaya K oie ste ee hae cide Seed hn eva ee 15 Toll Fraud Intervention sesime ses bees serimi 15 Chapter 2 Overview cis css sanam aman ea 17 Client Regowemetits 0 oo see 2803280 ik b seki ei maba 17 pl el e yy ey 18 Chapter 3 Setting Up MultiSite Administration 19 Starting MultiSite Administration 20 Setting Up the MultiSite Administration Server 21 Assigning Messaging Systems D Woro oooco Wco common 22 Changing the Administrative Password 22 Adame US os demen dere naa hike ee Pi eked 23 Starting the MEME ve 265 ices ds ne nak r ceed anna eee 25 Initializing V ice SYSISINS IIIA pihini rE TEDi 25 Avaya MultiSite Administration Configuration 5 Table of Contents 6 Avaya MultiSite Administration Configuration Preface Purpose This book explains how to configure Avaya MultiSite Administration MultiSite Administration and how to troubleshoot it Prereguisites Installing and setting up MultiSite Administration reguires familiarity with network administration knowledge of the Red Hat implementation of the Li2. Standard TS 001 1997 One or more of the following Mexican national standards as applicable NOM 001 SCFI 1993 NOM SCFI 016 1993 NOM 019 SCFI 1998 The equipment described in this document may contain Class 1 LASER Device s These devices comply with the following standards EN 60825 1 Edition 1 1 1998 01 21 CFR 1040 10 and CFR 1040 11 The LASER devices operate within the following parameters Maximum power output 5 dBm to 8 dBm Center Wavelength 1310 nm to 1360 nm Luokan 1 Laserlaite Klass 1 Laser Apparat Use of controls or adjustments or performance of procedures other than those specified herein may result in hazardous radiation exposures Contact your Avaya representative for more laser product information Electromagnetic Compatibility EMC Standards This product complies with and conforms to the following international EMC standards and all relevant national deviations Limits and Methods of Measurement of Radio Interference of Information Technology Eguipment CISPR 22 1997 and EN55022 1998 Information Technology Eguipment Immunity Characteristics Limits and Methods of Measurement CISPR 24 1997 and EN55024 1998 including Electrostatic Discharge ESD IEC 61000 4 2 Radiated Immunity IEC 61000 4 3 Electrical Fast Transient IEC 61000 4 4 Lightning Effects IEC 61000 4 5 Conducted Immunity IEC 61000 4 6 Mains Frequency Magnetic Field IEC 61000 4 8 Voltage Dips and Va
3. is used in a domestic environment radio disturbance may occur in which case the user may be required to take corrective actions COPS ARARE ERRE A ERENS VCCI oki TES ITA GE MEBRCI TORE REK CHEATS Ek GENSRIFLLBHVEF DAME RR D SK R ZLIBRANSZILLERHVET To order copies of this and other documents Call Avaya Publications Center Voice 1 800 457 1235 or 1 207 866 6701 FAX 1 800 457 1764 or 1 207 626 7269 Write Globalware Solutions 200 Ward Hill Avenue Haverhill MA 01835 USA Attention Avaya Account Management E mail totalware gwsmail com For the most current versions of documentation go to the Avaya support Web site http www avaya com support Table of Contents PIC IIIA 7 PUA EIA AAA 7 KW IA e le lk A 7 Intended AU sni in e ek ab e e sae aan gt Conventions Used in This Book sunan ez 7 Additional Resources s tics se idee vim aa HORS Been mba 8 Tell Us What Yoo THO ai in ban hae yil es EIEI lp 8 How to Get This Book and Others on the Veb 9 How to Order More Copies of This Book 10 Chapter 1 Resources and NoticeS 11 Getting Help with the Installation cy wi ea en osn 11 Avaya Technology and Consulting ATAC rane 11 Avaya Remote Network Integration Services RNIS 12 Avaya Technical Service Organization TSO 12 Avaya Network Management Software Systems
4. AVAYA Avaya MultiSite Administration Release 2 0 Configuration 555 233 137 Issue 5 December 2003 Copyright 2003 Avaya Inc All Rights Reserved Notice Every effort was made to ensure that the information in this document was complete and accurate at the time of printing However information is subject to change Warranty Avaya Inc provides a limited warranty on this product Refer to your sales agreement to establish the terms of the limited warranty In addition Avaya s standard warranty language as well as information regarding support for this product while under warranty is available through the following Web site http Www avaya com support Preventing Toll Fraud Toll fraud is the unauthorized use of your telecommunications system by an unauthorized party for example a person who is not a corporate employee agent subcontractor or is not working on your company s behalf Be aware that there may be a risk of toll fraud associated with your system and that if toll fraud occurs it can result in substantial additional charges for your telecommunications services Avaya Fraud Intervention If you suspect that you are being victimized by toll fraud and you need technical assistance or support in the United States and Canada call the Technical Service Center s Toll Fraud Intervention Hotline at 1 800 643 2353 How to Get Help For additional support telephone numbers go to the Avaya support We
5. as of intellectual property financial assets or toll facility access Eavesdropping privacy invasions to humans Mischief troubling but apparently innocuous tampering Harm such as harmful tampering data loss or alteration regardless of motive or intent Be aware that there may be a risk of unauthorized intrusions associated with your system and or its networked equipment Also realize that if such an intrusion should occur it could result in a variety of losses to your company including but not limited to human data privacy intellectual property material assets financial resources labor costs and or legal costs Responsibility for Your Company s Telecommunications Security The final responsibility for securing both this system and its networked equipment rests with you Avaya s customer system administrator your telecommunications peers and your managers Base the fulfillment of your responsibility on acquired knowledge and resources from a variety of sources including but not limited to Installation documents System administration documents Security documents Hardware software based security tools Shared information between you and your peers Telecommunications security experts To prevent intrusions to your telecommunications equipment you and your peers should carefully program and configure Your Avaya provided telecommunications systems and their interfaces Your Avaya provide
6. b site http www avaya com support If you are Within the United States click the Escalation Management link Then click the appropriate link for the type of support you need e Outside the United States click the Escalation Management link Then click the International Services link that includes telephone numbers for the international Centers of Excellence Providing Telecommunications Security Telecommunications security of voice data and or video communications is the prevention of any type of intrusion to that is either unauthorized or malicious access to or use of your company s telecommunications equipment by some party ig 66 Your company s telecommunications equipment includes both this Avaya product and any other voice data video equipment that could be accessed via this Avaya product that is networked equipment An outside party is anyone who is not a corporate employee agent subcontractor or is not working on your company s behalf Whereas a malicious party is anyone including someone who may be otherwise authorized who accesses your telecommunications equipment with either malicious or mischievous intent Such intrusions may be either to through synchronous time multiplexed and or circuit based or asynchronous character message or packet based equipment or interfaces for reasons of Utilization of capabilities special to the accessed equipment Theft such
7. d software applications as well as their underlying hardware software platforms and interfaces Any other equipment networked to your Avaya products TCP IP Facilities Customers may experience differences in product performance reliability and security depending upon network configurations design and topologies even when the product performs as warranted Standards Compliance Avaya Inc is not responsible for any radio or television interference caused by unauthorized modifications of this equipment or the substitution or attachment of connecting cables and equipment other than those specified by Avaya Inc The correction of interference caused by such unauthorized modifications substitution or attachment will be the responsibility of the user Pursuant to Part 15 of the Federal Communications Commission FCC Rules the user is cautioned that changes or modifications not expressly approved by Avaya Inc could void the user s authority to operate this equipment Product Safety Standards This product complies with and conforms to the following international Product Safety standards as applicable Safety of Information Technology Equipment IEC 60950 3rd Edition including all relevant national deviations as listed in Compliance with IEC for Electrical Equipment IECEE CB 96A Safety of Information Technology Equipment CAN CSA C22 2 No 60950 00 UL 60950 3rd Edition Safety Requirements for Customer Equipment ACA Technical
8. e e A call is unanswered A busy tone is received A reorder tone is received Avaya attests that this registered equipment is capable of providing users access to interstate providers of operator services through the use of access codes Modification of this equipment by call aggregators to block access dialing codes is a violation of the Telephone Operator Consumers Act of 1990 REN Number For MCC1 SCC1 CMC1 G600 and G650 Media Gateways This equipment complies with Part 68 of the FCC rules On either the rear or inside the front cover of this equipment is a label that contains among other information the FCC registration number and ringer equivalence number REN for this equipment If requested this information must be provided to the telephone company For G350 and G700 Media Gateways This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA On the rear of this equipment is a label that contains among other information a product identifier in the format US AAAEQ TXXXxX The digits represented by are the ringer equivalence number REN without a decimal point for example 03 is a REN of 0 3 If requested this number must be provided to the telephone company For all media gateways The REN is used to determine the quantity of devices that may be connected to the telephone line Excessive RENS on the telephone line may result in devices not ringing in response to an inco
9. e MultiSite Administration server complete the following steps 1 2 3 4 At the Welcome page click Next Optional Complete the fields on this screen Click Next Specify whether you want to initialize voice systems manually or automatically If you want MultiSite Administration to perform an initialization automatically as soon as it receives notification from the Integrated Management database IMD of new data for a voice system select the Automatic Initialization option button If you want to initialize the voice system manually select the Manual Initialization option button If you select this option button you must use Task Scheduler or System Resources in MultiSite Administration to initialize the voice system Optional Specify the number of minutes after which inactive MultiSite Administration users should automatically be disconnected from the server Click Next MultiSite Administration displays the Summary page If the information presented is accurate click Finish If it is not accurate click Back to correct the error Avaya MultiSite Administration Configuration 21 Assigning Messaging Systems Assigning Messaging Systems By default each messaging system is assigned automatically to the AUDIX node that has a matching IP address If an AUDIX node does not have an IP address you can assign a messaging system to that AUDIX node by performing the following steps 1 Clic
10. e changes to that voice system Note The queue will be started already if you set MultiSite Administration to perform an automatic initialization To manually start the queue complete the following steps 1 From the main screen click the MSA Manager tab if it is not already displayed 2 Click System Resources 3 Click Start Queue 4 Click OK Initializing Voice Systems You must initialize each voice system that you want to use with MultiSite Administration before you use MultiSite Administration to access or make changes to that system Note The voice system will be initialized already if you set MultiSite Administration to perform an automatic initialization To manually initialize a voice system in MultiSite Administration complete the following steps 1 From the main screen click the MSA Manager tab if it is not already displayed 2 Click System Resources 3 Click Initialize System 4 Click OK Avaya MultiSite Administration Configuration 25 Initializing Voice Systems 26 Avaya MultiSite Administration Configuration Glossary and Abbreviations A ATAC See Avaya Technology and Consulting ATAC on page 11 C Communication Manager software The call processing software that runs on Avaya media servers such as Avaya S8500 Media Server Formerly known as MultiVantage software and DEFINITY software M media server Any of the products that run Communication Manager soft
11. etwork Integration Services RNIS Avaya Remote Network Integration Services RNIS For this product RNIS offers customers the following services e Verify platform readiness e Remotely install MultiSite Administration e Configure the network management server for each voice system to be managed by MultiSite Administration e Verify customer acceptance Avaya Technical Service Organization TSO The TSO provides support for MultiSite Administration to client teams field technicians and customers The TSO will bill customers for support on a time and materials basis if the following conditions exist e Customers do not have a current maintenance agreement e Customers do not procure and install the required systems and software as defined in the Avaya Integrated Management Services Support Plan e Customers request support that is outside the purchase agreement The TSO does not support hardware or software that customers purchase from third party vendors Avaya Network Management Software Systems Support Group NMSSS The Network Management Software Systems Support NMSSS group in Tampa Bay answers customer calls about applications in Avaya Integrated Management NMSSS will either answer your questions directly or connect you with an associate who can answer questions about your application 12 Avaya MultiSite Administration Configuration Resources and Notices Avaya Contact Information You may find the fo
12. grated Management home page Tell Us What You Think Let us know how this book measured up to your expectations Your opinions are crucial to helping us meet your needs You can send us your comments by mail fax or e mail as follows Mail Avaya Inc MultiSite Administration Documentation Team Room 3C 313 307 Middletown Lincroft Rd Lincroft NJ 07738 1526 USA Fax MultiSite Administration Documentation Team 1 732 852 2469 E mail document avaya com 8 Avaya MultiSite Administration Configuration Preface How to Get This Book and Others on the Web You can view or download the latest version of this book from the Avaya Inc web site You must have access to the Internet an Internet browser and Adobe Acrobat Reader version 5 0 or later with Search Adobe Acrobat Reader is available from http www adobe com To view or download the latest version of the Avaya Integrated Management documentation 1 Access http www avaya com support 2 Click Product Documentation 3 Click System and Network Management 4 Locate the heading Avaya Integrated Management and click the link corresponding to the software release 5 Locate the title of the book and click the link corresponding to the book Avaya MultiSite Administration Configuration 9 How to Order More Copies of This Book How to Order More Copies of This Book To order paper copies of this book call or write us and reguest the foll
13. ical Services Organization 12 toll fraud 15 Avaya disclaimer 15 intervention 15 Toll Fraud Intervention phone number 13 TSO 12 phone numbers 13 typographical conventions 7 W web sites Avaya 13 third party 14 29 Index 30 Avaya MultiSite Administration Configuration
14. ications system by unauthorized parties Unauthorized parties are persons other than the company s employees agents subcontractors or persons working on behalf of the company Toll fraud can result in substantial additional charges for the company s telecommunications services The company s system manager is responsible for the security of the company s system which includes programming and configuring the equipment to prevent unauthorized use Avaya Avaya does not warrant that this product is immune from or will prevent Disclaimer unauthorized use of common carrier telecommunications services or facilities accessed through or connected to it Avaya will not be responsible for any charges that result from such unauthorized use Toll Fraud If customers suspect that they are a victims of toll fraud and need technical Intervention assistance they should refer to the phone number listed for Toll Fraud Intervention on page 13 Avaya MultiSite Administration Configuration 15 System Security Notices 16 Avaya MultiSite Administration Configuration 2 Overview MultiSite Administration is a client server based application that enables you to administer Avaya media servers running Communication Manager software MultiSite Administration offers these powerful features e enables multiple administrators to administer the same or separate Avaya media servers at the same time remotely offers graphical station and
15. k Messaging System Configuration MultiSite Administration displays the Audix Nodes in MSA screen 2 Select the voice system you want to assign to a messaging system and click Assign The Assign Messaging System dialog box appears 3 Select the messaging system and click Assign 4 Repeat Steps 2 and 3 for any other messaging systems you want to assign 5 When finished click Done Changing the Administrative Password So that anyone reading this manual cannot log in to your copy of MultiSite Administration as an administrator it is highly advisable to change the administrative password very shortly after logging into MultiSite Administration for the first time To change the administrative password complete the following steps 1 Click MSA User Configuration The MSA User Configuration screen appears The MSA Users tab displays all the user IDs for the MultiSite Administration server 2 Select the Login ID admin and click Update User MultiSite Administration displays the Update User dialog box 3 Click Change next to the Password label MultiSite Administration displays the Change Password dialog box 4 Enter the new password twice and click Change Remember to note the new password and save it in a secure location 22 Avaya MultiSite Administration Configuration Setting Up MultiSite Administration Adding Users By default all users you add to MultiSite Administration will have full privilege
16. lephone company will notify you in advance that temporary discontinuance of service may be reguired But if advance notice is not practical the telephone company will notify the customer as soon as possible Also you will be advised of your right to file a complaint with the FCC if you believe it is necessary The telephone company may make changes in its facilities eguipment operations or procedures that could affect the operation of the equipment If this happens the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service If trouble is experienced with this equipment for repair or warranty information please contact the Technical Service Center at 1 800 242 2121 or contact your local Avaya representative If the equipment is causing harm to the telephone network the telephone company may request that you disconnect the equipment until the problem is resolved A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA A compliant telephone cord and modular plug is provided with this product It is designed to be connected to a compatible modular jack that is also compliant It is recommended that repairs be performed by Avaya certified technicians The equipment cannot be used on public coin phone service provided by the telephone company Co
17. llowing contact information helpful at various times during the process of installing and setting up this product This information was accurate at the time this book went to press We update this information with each new release of MultiSite Administration Customers can access only the resources in Table 1 not Table 2 To view Avaya web sites Avaya recommends that you use Internet Explorer Table 1 Customer Accessible Resources Resource Contact Information Avaya Support Centre http www avaya com support Network Management 1 800 237 0016 Software Systems Support group Avaya Technical Services For calls about Avaya Site Administration Organization TSO 1 800 242 2121 extension 15312 Remote Network http www 1 avaya com enterprise brochures Integration Services RNIS svc1369 pdf Toll Fraud Intervention 1 800 643 2353 prompt 1 Table 2 Avaya Internal Resources Resource Contact Information Avaya Enterprise http aem support dr avaya com Management Support Avaya Technology and Phone 1 888 297 4700 Consulting Team ATAC Main site requires a password http forum avaya com Remote Network http associate2 avaya com sales_market Integration Services RNIS products data implementation services Integrated Management http associate2 avaya com solution Services Support Plan support plans Enterprise AIM002 Form http associate2 avaya com sales market products data im
18. ming call In most but not all areas the sum of RENs should not exceed 5 0 To be certain of the number of devices that may be connected to a line as determined by the total RENs contact the local telephone company REN is not required for some types of analog or digital facilities Means of Connection Connection of this equipment to the telephone network is shown in the following tables For MCC1 SCC1 CMC1 G600 and G650 Media Gateways Manufacturer s Port FIC Code SOC REN Network Identifier A S Code Jacks Off premises station OL13C 9 0F RJ2GX RJ21X RJ11C DID trunk 02RV2 T 0 0B RJ2GX RJ21X CO trunk 02GS2 0 3A RJ21X 02LS2 0 3A RJ21X Tie trunk TL31M 9 0F RJ2GX Basic Rate Interface 02IS5 6 0F 6 0Y RJ49C 1 544 digital interface 04DU9 BN 6 0F RJ48C RJ48M 04DU9 IKN 6 0F RJ48C RJ48M 04DU9 ISN 6 0F RJ48C RJ48M 120A4 channel service unit O04DU9 DN 6 0Y RJ48C For G350 and G700 Media Gateways Manufacturer s Port FIC Code SOC REN Network Identifier A S Code Jacks Ground Start CO trunk 02GS2 1 0A RJ11C DID trunk 02RV2 T AS 0 RJ11C Loop Start CO trunk 02LS2 0 5A RJ11C 1 544 digital interface 04DU9 BN 6 0Y RJ48C 04DU9 DN 6 0Y RJ48C 04DU9 IKN 6 0Y RJ48C 04DU9 ISN 6 0Y RJ48C Basic Rate Interface 02155 6 0F RJ49C For all media gateways If the terminal eguipment for example the media server or media gateway causes harm to the telephone network the te
19. multiple contiguous voice systems Avaya MultiSite Administration Configuration 23 Adding Users 13 In the User Roles area perform the following steps a Place a check mark in the System Manager check box if you want the user to be able to access objects in the System Manager b Select the option button for the type of System Manager privileges you want this user to have on the selected voice system s If you select Full Privileges this user will have full permission for all the System Manager objects If you select Custom Privileges this user will have the permissions you specified in the custom privileges profile you created via the Configure System Manager Custom Privileges tab c Place a check mark in each check box corresponding to the MultiSite Administration Manager you want this user to access for example Station Manager Report Manager Data Manager and Traffic Manager 14 In the Additional Privileges area place a check mark in each check box corresponding to the action you want this user to be able to perform on the selected voice system s 15 When finished click Add A message box appears 16 Click OK 17 Repeat Steps 2 through 16 for each user you want to add 18 When finished click Done 24 Avaya MultiSite Administration Configuration Setting Up MultiSite Administration Starting the Queue You must start the queue before you can use MultiSite Administration to access or mak
20. nnection to party line service is subject to state tariffs Contact the state public utility commission public service commission or corporation commission for information This equipment if it uses a telephone receiver is hearing aid compatible Canadian Department of Communications DOC Interference Information This Class A digital apparatus complies with Canadian ICES 003 Cet appareil num rique de la classe A est conforme 4 la norme NMB 003 du Canada This eguipment meets the applicable Industry Canada Terminal Eguipment Technical Specifications This is confirmed by the registration number The abbreviation IC before the registration number signifies that registration was performed based on a Declaration of Conformity indicating that Industry Canada technical specifications were met It does not imply that Industry Canada approved the eguipment Declarations of Conformity United States FCC Part 68 Supplier s Declaration of Conformity SDoC Avaya Inc in the United States of America hereby certifies that the equipment described in this document and bearing a TIA TSB 168 label identification number complies with the FCC s Rules and Regulations 47 CFR Part 68 and the Administrative Council on Terminal Attachments ACTA adopted technical criteria Avaya further asserts that Avaya handset equipped terminal equipment described in this document complies with Paragraph 68 316 of the FCC Rules and Regulations defining Hea
21. nux operating system and proficiency with Linux administration This knowledge is not taught in this book but is essential for a successful installation For this reason we highly recommend that workstation or network administrators take the primary role in installation Intended Audience We wrote this book for workstation or network administrators Conventions Used in This Book In this book we use the following typographical conventions We use bold type for emphasis and for any information that you should type for example save translation We use Courier font for any information that the computer screen displays for example login We use arrows to indicate options that you should select on cascading menus for example Select File gt Open means choose the Open option from the File menu Avaya MultiSite Administration Configuration 7 Additional Resources Additional Resources You may find the following additional resources helpful For help using MultiSite Administration access the MultiSite Administration online help It explains how to perform basic administration tasks To access the online help start the MultiSite Administration client and choose Help gt Help Topics For help with complex administration tasks see the Administrator s Guide for Avaya Communication Manager Software which explains system features and interactions in detail You can access this document from the Inte
22. ore detail in this chapter Start MultiSite Administration page 20 Set up the MultiSite Administration server page 21 Assign messaging systems page 22 Change the administrative password page 22 Add users and specify permissions page 23 Start the gueue page 25 a A Uu A U N Initialize voice systems page 25 Avaya MultiSite Administration Configuration 19 Starting MultiSite Administration Starting MultiSite Administration 1 Go to the Launch Products page and click Avaya MultiSite Administration Note If you are upgrading from Avaya Multi Vantage Configuration Manager 1 3 it may take up to 90 minutes after installing the new software before you can use MultiSite Administration depending on the number of voice systems that are configured This is a one time occurrence 2 At the Login dialog box enter your Login ID your password and click Login The first time you start MultiSite Administration enter the administrative Login ID admin and the default password If you upgraded from MultiVantage Configuration Manager 1 3 enter your Login ID and password The upgrade is now complete 20 Avaya MultiSite Administration Configuration Setting Up MultiSite Administration Setting Up the MultiSite Administration Server The first time you log into MultiSite Administration the MultiSite Administration Server configuration wizard will appear automatically To set up th
23. owing publication Order Document Number 555 233 137 Issue Issue 5 Date December 2003 Call Avaya Publications Center Voice 1 800 457 1235 Fax 1 800 457 1764 If you are calling from somewhere that cannot access US 1 800 numbers then call Voice 1207 866 6701 Fax 1 207 626 7269 Write Globalware Solutions 200 Ward Hill Avenue Haverhill MA 01835 USA 10 Avaya MultiSite Administration Configuration 1 Resources and Notices Avaya provides our customers with a variety of planning consulting and technical services The sections below briefly describe the resources and services that are available Client executives are your primary contact to obtain information and explore options to meet your specific business needs Getting Help with the Installation If you are located within the United States and you want help installing or setting up MultiSite Administration call your Avaya representative If you are located outside the United States call your Avaya representative or distributor Call at least 4 weeks before the date on which you want to install MultiSite Administration Avaya Technology and Consulting ATAC ATAC works with client teams to develop detailed solutions for connectivity to Avaya media servers running Communication Manager software The ATAC also designs network configurations to support MultiSite Administration Avaya MultiSite Administration Configuration 11 Avaya Remote N
24. plementation services Then click Avaya Integrated Management Configuration Reguest Form 2 Avaya MultiSite Administration Configuration 13 Third Party Resources Third Party Resources The table below lists contact information for third party vendors Table 3 Vendor web sites Vendor Web Sites Microsoft Main site http www microsoft com Red Hat Linux Main site http www redhat com System Security Notices Customers are solely responsible for the security of their system network and access to hardware and software The sections below define the precautions that all customers should take to maintain the security of their systems Network Security MultiSite Administration uses the standard security features on the Red Hat Linux Avaya strongly recommends that customers use passwords to prohibit access to their systems and to routinely change those passwords to maintain security A SECURITY ALERT Customers should always change passwords immediately after external vendors have completed installation maintenance troubleshooting or other tasks on their system 14 Avaya MultiSite Administration Configuration Resources and Notices Toll Fraud Security Although MultiSite Administration is generally not at risk for toll fraud customers are solely responsible for the security of their entire telecommunications system Toll Fraud is the unauthorized use of a company s telecommun
25. riations IEC 61000 4 11 Powerline Harmonics IEC 61000 3 2 Voltage Fluctuations and Flicker IEC 61000 3 3 Federal Communications Commission Statement Part 15 Note This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the IFCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is joperated in a commercial environment This equipment generates luses and can radiate radio frequency energy and if not installed jand used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense Part 68 Answer Supervision Signaling Allowing this equipment to be operated in a manner that does not provide proper answer supervision signaling is in violation of Part 68 rules This equipment returns answer supervision signals to the public switched network when answered by the called station answered by the attendant or routed to a recorded announcement that can be administered by the customer premises equipment CPE user This equipment returns answer supervision signals on all direct inward dialed DID calls forwarded back to the public switched telephone network Permissible exceptions ar
26. ring Aid Compatibility and is deemed compatible with hearing aids Copies of SDoCs signed by the Responsible Party in the U S can be obtained by contacting your local sales representative and are available on the following Web site http www avaya com support All Avaya media servers and media gateways are compliant with FCC Part 68 but many have been registered with the FCC before the SDoC process was available A list of all Avaya registered products may be found at http www part68 org by conducting a search using Avaya as manufacturer European Union Declarations of Conformity CE Avaya Inc declares that the eguipment specified in this document bearing the CE Conformit Europe nne mark conforms to the European Union Radio and Telecommunications Terminal Equipment Directive 1999 5 EC including the Electromagnetic Compatibility Directive 89 336 EEC and Low Voltage Directive 73 23 EEC This equipment has been certified to meet CTR3 Basic Rate Interface BRI and CTR4 Primary Rate Interface PRI and subsets thereof in CTR12 and CTR13 as applicable Copies of these Declarations of Conformity DoCs can be obtained by contacting your local sales representative and are available on the following Web site http www avaya com support Japan This is a Class A product based on the standard of the Voluntary Control Council for Interference by Information Technology Equipment VCCI If this equipment
27. s on the voice systems you specify However in Release 2 0 you can create and assign a custom privileges profile to users With this custom privileges profile you can restrict users from accessing certain objects within the MultiSite Administration System Manager For each object in the System Manager you can select whether the user has no access read only access or full ACCESS See the MultiSite Administration online help for more information on creating a custom privileges profile To add users complete the following steps 1 9 10 11 12 Click MSA User Configuration The MSA User Configuration screen appears Click the MSA Users tab The MSA Users tab displays all the user IDs for the MultiSite Administration server Click Add User The Add User dialog box appears Enter the user s MSA ID MSA password name company name title and telephone number the reguired fields Optional Complete the non reguired fields Complete the Add User screen Click Add A message box appears Click OK The user account you just added appears in the MSA User Configuration screen Click the Users on Systems tab Click Add User The Add User dialog box appears From the User ID drop down list box select the user you just added From the list box on the right select the voice system s that you want this user to be able to access using MultiSite Administration Shift click to select
28. system administration screens offers easy to use wizards for basic administration tasks lets you cut through using terminal emulation to administer other telephony devices Client Requirements MultiSite Administration client workstations should meet the following requirements Parameter Requirement Operating system Other software Processor RAM Available Disk Space CD ROM Network Connectivity IP Addresses Display Windows XP Professional or Windows 2000 Internet Explorer 6 0 and Java Runtime Environment 1 4 2 provided 600 MHz 256 MB Minimum 100 MB on the drive that contains the Windows System folder normally but not always the C drive Maximum Up to 1GB if this computer is running all Integrated Management client applications Optional TCP IP Static or dynamic DNS preferred SVGA Avaya MultiSite Administration Configuration 17 Configuration Checklist Configuration Checklist 1 Set up MultiSite Administration page 19 2 Test the Installation Test that a MultiSite Administration client can connect to each voice system Test that clients can or cannot access the parts of MultiSite Administration that you specified when setting user permissions 18 Avaya MultiSite Administration Configuration 3 Setting Up MultiSite Administration To set up MultiSite Administration you will complete the following basic activities which are described in m
29. ware Formerly known as DEFINITY system DEFIN ITY ECS switch PBX MultiVantage Solution or voice system N Network Management Server This is the Windows box that you can install Windows based Integrated Management applications on Network Management System A system that lets you monitor the health and status of devices on your data network For example HP OpenView R RNIS See Avaya Remote Network Integration Services RNIS on page 12 S System Management Server This is the Linux box that you install Configuration Manager on T TSO See Avaya Technical Service Organization TSO on page 12 Avaya MultiSite Administration Configuration 27 28 Avaya MultiSite Administration Configuration Index A ATAC 13 Avaya Support Center web site 13 Avaya Technology and Consulting ATAC 11 C configuration getting help 11 contact information for Avaya 13 third party 14 E Enterprise Management Support 13 H help with configuration 1 1 I installation checklist 18 overview 18 services 12 M Microsoft web site 14 N network security 14 P passwords changing 14 Avaya MultiSite Administration Configuration R Red Hat web site 14 RNIS 12 security Avaya disclaimer 15 for networks 14 network 14 notices 14 toll fraud 15 toll fraud intervention 15 Services Support Plan 13 Services Support Plan Integrated Management 13 T Technical Service Organization 12 Techn
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