Avaya IP Phone IP Phone External Server Applications User Guide
Contents
1. 27 Q Quit key 27 R Redial List 27 Ringback ring tone 27 Secondary Directory Number 27 Services key 28 Shared Directory Numbers 28 Soft keys self labeled 28 Speaker key 28 Special dial tone 28 Station Control Password SCPW 28 Status messages 28 Switchhook 29 System or Switch 29 U User Interface 29 V Volume control bar 29 x XSA 8 call interactions 20 establish a session 12 19 feature interactions 21 features 10 finance 14 news 13 IP Phone External Server Applications User Guide Copyright Nortel Networks Limited 2005 All Rights Reserved Information is subject to change without notice Nortel Networks reserves the right to make changes in design or components as progress in engineering and manufacturing may warrant Nortel Nortel Logo the Globemark This is the Way This is Nortel Design mark SL 1 Meridian 1 and Succession are trademarks of Nortel Networks Publication Number NN 10300 023 Document Release Standard 3 00 Date August 2005 Produced in Canada alse THE WAY Internet address gt THISIS NORTEL http www nortel com NORTEL2. message displays Use the telephone dialpad to enter the symbol for the stock for which you want a quotation Press the Get soft key to retrieve the results The Loading message displays Press the Next and Prev soft keys to scroll through the information When you reach the end of the information the Home message displays Press the Select soft key Press the Top soft key to return to the XSA menu External Server Applications To access the White Pages Find a Person application Select Press the Select soft key to choose the White Pages application The Loading message displays Press the Up Down navigation keys to scroll and highlight Find a Person Press the Select soft key At the prompt use the telephone dialpad to enter the first name for example John Note If you make a mistake press the BkSpace soft key to correct your entry 5 Press the OK soft key External Server Applications 6 Atthe prompt use the telephone dialpad MTT to enter the last name for example Smith Note If you make a mistake press the BkSpace soft key to correct your entry 7 Press the OK soft key ane 8 At the prompt use the telephone dialpad aaa to enter the zip code or postal code for example 90210 Press the Search soft key If your search is successful the person s name and telephone number display on
3. the telephone Note In certain environments you must enter a digit before the telephone number to access an external line Your system administrator can configure this to occur automatically External Server Applications 10 Choose one of the following Call Press the Call soft key to koz automatically place a call Hext Press the Next soft key to search for another person Press the Top soft key to return to Tor the XSA menu ko Note If the search is unsuccessful the response Your search has returned no results displays To exit an XSA session To exit an XSA session choose one of the following Press the Expand to PC feature key a e Lift the handset tit e Press the Quit soft key You receive the message Lost connection Returning to main server External Server Applications Using graphical based External Server Applications This section provides information on the following topics e establish a graphical XSA session e exit a graphical XSA session These procedures are for the IP Phone 2007 only To establish a graphical XSA session Choose one of the following Press the Graphical Applications soft key You are shown list of registered applications Press the Primary Application soft key You are taken to the screen of the primary application Note If the server is available when you press the soft key you
4. Information display Any display of call activity lists prompts and status of calls Information line A 1 line by 24 character area that displays date and time or application information Interrupted dial tone A broken or pulsed dial tone you hear when you access some features on your telephone IP Phone Key Expansion Module KEM An optional hardware module that provides additional line appearances and feature keys to your IP Phone Up to two KEMs can be attached to a IP Phone 2004 providing a total of 48 keys Message Inbox A soft key that connects to your voice messaging system when the key is pressed Terms you should know Message Waiting indicator Incoming Call indicator An LCD or an LED that indicates the status of a feature by the flash wink steady on or off Meridian 1 An office communications system More An option allowing access to the multiple layers of soft keys Soft keys are the four keys located directly below the display area Mute key fixed key used to listen to a caller without transmitting Navigation keys Up Down and Left Right keys used to scroll through menus and lists appearing on the LCD screen Off hook Any line selected to make a call or receive an incoming call The term off hook is applied whether a the end user lifts up the handset b the end user presses a line key c the call is automatically answered at the set or d line is automaticall
5. are immediately returned to the Call Processing display Contact your system administrator for assistance Use the USB keyboard and mouse to navigate in the screen Consult your system administrator for documentation on the graphical applications available on your telephone To exit an XSA session To exit an XSA session choose one of the a following Press the Telephone Services soft key Cr d Lift the handset External Server Applications Call interactions This section provides information on the following topics e answer a telephone call while in an XSA session e a telephone call while in an XSA session To answer a phone call while in an XSA session 1 When you hear the ringing of the incoming call lift the handset gt 2 Replace the handset to end the call a 3 Press the Expand to PC feature key to return to your XSA session You are returned to the same place from which you left your XSA session To place a phone call while in an XSA session eo 1 Lift the handset The XSA display is replaced with the call processing display aaa 2 Dial the number aaa aaa aga 3 the handset to end the call External Server Applications 4 Press the Expand to PC feature key to Dem return to your session You are returned to the same place from which you left your XSA session Feature interactions with IP Phon
6. gt THIS IS THE WAY NORTEL gt THIS IS NORTEL IP Phone External Server Applications User Guide 000000000111111122225 0000 000001111111000001 0000010 0000101001999110 1 1010101001016062696939 1 01 010000000000000 00000000044u UM 000010101010000000 1010101 Revision history Revision history August 2005 Standard 3 00 This document is up issued to support Nortel Communication Server 1000 Release 4 5 May 2005 Standard 2 00 This document is up issued to support the IP Phone 2007 February 2005 Standard 1 00 This is anew document issued to support the 8 x Firmware Upgrade for IP Phones Revision history Contents About the Nortel IP Phones 7 External Server Applications 8 External Server Applications feature support 10 Using text based External Server Applications 12 Using graphical based External Server Applications 19 Call interactions e eee eee ee 20 Feature interactions with IP Phones 21 Terms you should know 23 About the Nortel IP Phones About the Nortel IP Phones The Nortel IP Phones bring voice and data to the desktop by connecting directly to a Local Area Network LAN through an Ethernet connection Note Not all features are available on all telephones or all call servers Consult your system administ
7. system Copy key A fixed key used to copy entries to your Personal Directory from other lists such as the Caller List Redial List Corporate Directory etc Terms you should know Date Time display The current date and time when the telephone is in an idle state Directory key Enables access to Corporate Directory Personal Directory Redial List and Callers List Directory Number DN A number consisting of one to seven digits for a telephone Also known as an extension number Expand to PC A fixed key on your telephone used to access external server applications such as XSA Fastbusy A signal given when all outgoing lines are busy Feature display An area that shows status information about the feature in use It also displays the name and status of the active session Fixed key Any of the hard labeled keys on your telephone Handsfree A method of conversing with the party on the other end of the line without lifting your handset Flexible Feature Code FFC Specialized codes entered using the dialpad that enable features for example Automatic Wake Up Call Terms you should know Goodbye key A fixed key used to end an active call Handsfree A method of conversing with the party on the other end ofthe line without lifting your handset Headset key A fixed key used to answer a call using the headset Hold key A fixed key used to place an active call on hold
8. the IP Phone 2004 interface The IP Phone 2004 soft keys correspond to the IP Phone 2007 soft keys and IP Phone 2007 users can use Table 3 as a guide External Server Applications Using text based External Server Applications This section provides information on the following topics e To establish a text XSA session To access the News application on page 13 To access the Finance application 14 To access the White Pages Find a Person application on page 16 To exit an XSA session page 18 To establish a text XSA session 1 Press the Expand to PC key Note If the server is not available when you press the Expand to PC key you are immediately returned to the Call Processing display Contact your system administrator for assistance 2 Press the Up Down navigation keys to 9 gt scroll through the list of available Select applications 3 Choose one of the following Press the Select soft key IP Phone 2002 or IP Phone 2004 Tap the application name IP Phone 2007 Figure 2 on page 13 shows an example of the display screen during an XSA session The menu displays a list of available applications External Server Applications Figure 2 IP Phone 2004 display during an XSA session NORTEL NETWORKS The following procedures show how to navigate through a series of applications using an IP
9. Phone 2004 These are examples and can vary according to the XSA used See the appropriate application gateway documentation for further information To access the News application Select 1 Press the Select soft key or tap the application name to choose the News application The Loading message displays External Server Applications 2 Press the Up Down navigation keys to NORTEL scroll and highlight an available headline Select 3 Press the Select soft key or tap the news item to choose the news story The Loading message displays Hast 4 Press the Next and Prev soft keys or tap the scroll bar to scroll through the text of the news story Select 5 Press the Select soft key to return to the list of news headlines when you reach the end of the news story To access the Finance application Select 1 Press the Select soft key to choose the Finance application The Loading message displays External Server Applications 2 Press the Next soft key or tap the scroll bar 3 Choose one of the following NORTEL Market Indices The Loading message displays A list of major stock markets is shown Press the Next and Prev soft keys ortap the scroll bar to scroll through the list of markets When you reach the end of the market listings press the Top soft key to return to the XSA display b Stock Quotes The Loading
10. es Table 4 shows how XSA interacts with IP Phone call features Table 4 IP Phone interactions Part 1 of 2 IP Phone feature XSA result Auto Answerback Dial Intercom Any call processing or voice any other voice call based activity takes precedence over XSA application access Boss Secretarial Filtering A boss cannot screen incoming calls while engaged in an application session This feature can be accessed during an incoming call while in an XSA session by pressing the Expand to PC feature key to return to the call processing display Call Party Name Display The Call Party Name Display information for incoming calls is not displayed while in an XSA session This feature can be accessed during an incoming call while in an XSA session by pressing the Expand to PC feature key to return to the call processing display External Server Applications Table 4 IP Phone interactions Part 2 of 2 IP Phone feature XSA result Call Pickup If Call Pickup is configured on one of the soft keys then it is not available while in an XSA session This feature can be accessed during an incoming call while in an XSA session by pressing the Expand to PC feature key to return to the call processing display Handsfree When XSA attempts to originate a call using the Handsfree key ona telephone that has HFD Class of Service the microphone does not work If the telephone has HFA Class of Service the
11. etwork Diagnostics Utilities Virtual Office Login Virtual Office Logout Test Local Mode and Resume Normal Mode Shared Directory Number A DN extension that is shared by two or more persons Soft keys self labeled A set of keys programmed by your system administrator These four keys located directly below the display area have four programmable layers that layers are accessed through the More key These keys are also used to configure parameters in the Telephone Option menu Speaker key A fixed key used to activate Handsfree Special dial tone The three consecutive tones followed by dial tone that you hear when accessing telephone features Station Control Password SCPW Enables security features on your phone to prevent others from making calls from your telephone and to access your Personal Directory Redial List and Callers List Status messages A message displayed to inform the user of important information A right arrow appears if more than one Status Message is present Examples of Status Messages include Message Waiting All Lines Forwarded to 6453 Do Not Disturb On Ring Again Active Ringer is OFF and Line x Unavailable Terms you should know System or Switch Your office communications system Switchhook A button that the handset depresses disconnecting your call when you replace the handset When lifted the handset releases the switchhook and you either answer an incoming cal
12. isual Voice See a visual list of your voice messages review and respond to them Because your system applications can be customized not all applications as listed above are available on all IP Phones Contact your system administrator with any questions you have regarding the default applications available on your IP Phone See the appropriate application gateway documentation for further information about the applications available to you The application information displays on the LCD screen of your IP Phone Only one application can be active at a time While browsing applications you can make or receive telephone calls You can use the Expand to PC feature key to toggle between the IP Phone and external text based applications External Server Applications In addition to text based external applications the IP Phone 2007 provides access to graphical based external applications An example of an application display is shown in Figure 1 Figure 1 IP Phone 2007 graphical external application NORTEL NETWORKS To access the graphical external applications using an IP Phone 2007 use the following soft keys Tap this soft key to access a list of all registered Graphical Applications this soft key to access the Primary Application This soft key to the left ofthe Graphical Applications soft key displays the icon associated with the primary graphical application Note Users cann
13. l or you receive a dial tone to make a call User Interface Screen displays that interact with the end user as a result of an action or event Volume control bar A rocker bar you press to increase or decrease the volume of the ringer handset headset speaker and the Handsfree feature Terms you should know Index Attendant 23 AutoDial 23 Call interactions 20 Callers List 23 Calling Party Name Display CP ND 23 Cat 5 23 Communication Server 1000 23 Copy key 23 D Date Time display 24 Directory key 24 Directory Number DN 24 E Expand to PC key 24 External Server Applications features 10 External server applications 8 establish a session 12 19 feature interactions 21 finance 14 news 13 F Fastbusy signal 24 Feature display 24 Finance 14 Fixed key 24 Flexible Feature Codes FFCs 24 G Goodbye key 25 H Handsfree 25 Handsfree key 24 Headset key 25 Hold key 25 Indicator status 26 Information display 25 Information line 25 Interrupted dial tone 25 IP Phone Key Expansion Module KEM 25 L Local Area Network LAN 7 M Meridian 1 26 29 Message Inbox key 25 Message waiting indicator 26 More key 26 Mute key 26 N Navigation keys 26 News 13 Off hook 26 Outbox Shift key 26 Paging tone 26 Password Admin 27 Personal Directory 27 Primary directory number 27 Private Line 27 Programmable line DN feature keys self labeled
14. microphone does work MG 1000B The XSA session is lost when switching between the main office and branch office Virtual office Only one XSA server is supported Even if you are logged in to a remote switch using Virtual Office you are connected to the local XSA server configured in the phone when you press the Expand to PC feature key Emergency Services Access When you are in an XSA session you can press the Handsfree key the Headset key or lift the handset to immediately access call processing services You receive dial tone immediately and your screen is refreshed to show the call processing display Terms you should know Terms you should know Attendant A telephone operator in your organization AutoDial A telephone number programmed on the AutoDial key for one touch dialing Callers List A list of all incoming calls maximum 100 entries Calling Party Name Display CPND Information appearing on the LCD screen such as the caller s name and telephone number The system must have CPND enabled Category 5 Cat 5 Balanced 100 Ohm cable and associated connecting hardware whose transmission characteristics are specified up to 100 MHz It is used by 10Base T 100Base T4 and 100Base TX installations The cable normally has four pairs of copper wire Category 5 is the most popular cable used in new installations today Communication Server 1000 An office communications
15. ot access both text and graphical external applications on a phone Consult your system administrator to determine which is configured for your use External Server Applications External Server Applications feature support Not all IP Phones support the External Server Applications XSA features Table 2 lists the IP Phones and whether they support XSA features Table 2 IP Phone support for XSA features Telephone model Support IP Phone 2001 Limited IP Phone 2002 Yes IP Phone 2004 Yes IP Phone 2007 Yes IP Audio Conference Phone No 2033 IP Softphone 2050 No Mobile Voice Client 2050 No WLAN Handsets 2210 and No 2211 The user interface for the IP Phone 2007 is slightly different from the other supported IP telephones The soft keys soft labeled fixed keys of the IP Phone 2002 and IP Phone 2004 correspond to soft keys on the IP Phone 2007 touch sensitive screen as shown in Table 3 Table 3 IP Phone user interface differences Part 1 of 2 IP Phone 2002 IP Phone 2004 IP Phone 2007 Expand to PC key Expand soft key External Server Applications Table 3 IP Phone user interface differences Part 2 of 2 IP Phone 2002 IP Phone 2004 Navigation keys IP Phone 2007 Navigation keys Select Tap a soft key ora menu item depends on context Next Tap the arrows of the scroll bar Frau This document describes procedures using
16. rator to verify which features are available for your use For the basic operation of your IP Phone consult one of the documents listed in Table 1 Table 1 IP Phone User Guides IP Phone User Guide Nortel IP Phone 2001 IP Phone 2001 User Guide Nortel IP Phone 2002 IP Phone 2002 User Guide Nortel IP Phone 2004 IP Phone 2004 User Guide Nortel IP Phone 2007 IP Phone 2007 User Guide This document focuses on External Server Applications XSA and their interactions with IP Phones External Server Applications External Server Applications Use External Server Applications XSA to access a variety of HTML XML and multimedia rich applications directly from your IP Phone These applications reside on an Application Gateway also known as an External Application Server or The following are examples of some applications that can be available on your IP Phone News Browse and read a variety of news sources and topics e Finance Obtain market indices and stock quotations e White Pages Search for people by first name and last name for a business by name and ZIP code or postal code or for either by phone number e Yellow Pages Search for businesses by name and ZIP code or postal code Sports Read the latest sports news e Travel Access flight information through FlightArrivals com Weather Check the weather based on ZIP code or postal code e V
17. y selected for an outgoing call Outbox Shift A fixed key used to switch between two feature key pages to provide access to an additional six lines features and an additional 24 lines on the IP Phone KEM Paging tone A special tone heard when you use the Radio Paging feature You hear two beeps followed by dial tone Terms you should know Password Admin A menu used by you and the system administrator to change your Station Control Password SCPW Personal Directory A list of user defined names and numbers maximum of 100 entries Primary directory number The main extension number on your telephone Private line A feature that can be assigned to your telephone With this line you can reach an outside number without dialing a code to access an outside line Internal extensions cannot be dialed from a private line Programmable line DN feature keys self labeled The six keys located at the sides of the upper area of the display Quit key A fixed key on your telephone that is used to exit applications Redial list A list of previously dialed telephone numbers maximum 20 entries Ringback ring tone A sound indicating that a call you have made is ringing at its destination Secondary Directory Number A second incoming outgoing line for your telephone Terms you should know Services key A fixed key used to access options such as Telephone Options Password Admin Display N
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