Avaya IP Phone 2007 User Guide
Contents
1. IP Phone 2007 User Guide BCM Business Communications Manager Document Status Standard Document Version 04 01 Part Code NN40050 109 Date September 2009 NORTEL Copyright Nortel Networks Limited 2006 2009 All rights reserved The information in this document is subject to change without notice The statements configurations technical data and recommendations in this document are believed to be accurate and reliable but are presented without express or implied warranty Users must take full responsibility for their applications of any products specified in this document The information in this document is proprietary to Nortel Networks Trademarks Nortel the Nortel logo and the Globemark are trademarks of Nortel Networks Microsoft MS MS DOS Windows and Windows NT are registered trademarks of Microsoft Corporation All other trademarks and registered trademarks are the property of their respective owners Contents 3 Contents Chapter 1 Getting started with the IP Phone 2007 LLlelesss 5 Iss Pe i ERE RETE iL S hese sedan dade baad eda dea cate ce 5 IP Phone 2007 buttons display and lights 0 eee 6 P Phan 007 WOO sa cdi ados seen decane be at seen od ioi aactor rg Programmable line DN feature soft key area 0000 00 cee eee 8 Hieman NER o db aab OP PS a bu Cada dE ce edd ac dedu uuo 8 SUL MeV ABE cob EREMO EEPLIOSda esI EP ed dXs PiTJOSQAN E KE 8 POMS KO2. 7 User Guide 14 Chapter 1 Getting started with the IP Phone 2007 Ring type To select a different ring type for your telephone Tap Feature Enter 6 using the telephone dialpad Press 1 2 3 4 on the telephone dialpad or NEXT to hear the different ring types A O N Tap OK to store the ring type NN40050 109 15 Chapter 2 Features and soft keys This section describes some of the IP Phone 2007 soft keys and call features e basic call features e Navigation key e programmable line DN feature soft keys Note For more information about the features available to your telephone and how to use them refer to the Telephone Features Card Basic call features The following features are available on both external and internal calls e Make acall e Answer a call e Hold a call e Handsfree e Headset Mute e Time Offset Make a call There are many ways to make a call depending on your telephone programming and the type of call To make external calls using line soft keys 1 Lift the handset 2 Tapa line soft key 3 Dialthe external telephone number To make external calls using intercom soft keys 1 Liftthe handset 2 Tap an intercom soft key 3 Entera line pool access code IP Phone 2007 User Guide 16 Chapter 2 Features and soft keys 4 When you hear an external dial tone dial the external telephone number Note Contact your system administrator for a list
3. E UE d Rel dedans ian dod abus uris ded ab pe dacs de Ben s as a cd 17 lvi cnp CH AAE EL Ea E TASAS TISTET 17 Programmable line DN feature soft keys lille 18 PODAM Bof NBI au oi decani dica eu del o Sea s de cc leo E dg oes 18 IP Phone 2007 User Guide 4 Contents NN40050 109 Chapter 1 Getting started with the IP Phone 2007 The Nortel IP Phone 2007 brings voice and data capabilities to the desktop by connecting directly to a local area network LAN through an Ethernet connection The IP Phone 2007 supports call processing features and can work with an External Application Server to display Web based and interactive applications on the large color LCD touch panel Introduction This guide contains information about telephone buttons soft keys and lights telephone display telephone setup how to make and answer calls how to program the programmable line DN feature soft keys how to offset the time on your telephone display how to clean the telephone touch panel Figure 1 shows the IP Phone 2007 Figure 1 IP Phone 2007 IP Phone 2007 User Guide 6 Chapter 1 Getting started with the IP Phone 2007 IP Phone 2007 buttons display and lights Figure 2 shows the IP Phone 2007 buttons display and lights Table 1 gives a description of the buttons display and lights identified in Figure 2 Figure 2 IP Phone 2007 Table 1 IP Phone 2007 button display and light descriptions
4. EDI and replace the handset Lift the handset to switch back To switch to your headset when you are on a Handsfree call press GS Press to switch back While on a call press to turn the microphone off The button lights when the microphone is off Press E again to turn the microphone on Use on a handset or with Handsfree or headset calls Time offset When your IP Phone 2007 is located in a different time zone from your system the display shows the system time not the local time Use the Time Offset feature to adjust the time that appears on the display Before you begin calculate the time difference in hours between the server time and local time To change the time that appears on your telephone display to local time 1 TapFeature 2 Enter 510 using the telephone dialpad 3 Tap CHANGE 4 Press on the telephone dialpad to switch between adding or subtracting time 5 Using the dialpad enter the number of hours between local time and system time Note Press to enter half hour increments gt 6 Tap OK ES Note It can take up to one minute for the change to appear on the display gt Navigation key The Navigation key on the IP Phone 2007 provides all the scrolling motions horizontal and vertical required to navigate the menus IP Phone 2007 User Guide 18 Chapter 2 Features and soft keys Programmable line DN feature soft keys The IP Phone 2007 programmable line DN feature s
5. Hold button Places an active call on hold Goodbye button Ends an active call Handsfree button with LED Turns the Handsfree mode on Volume control bar Adjusts the handset Handsfree headset and ringer volume Mute button with LED Turns the microphone off and on when you are on a call Headset button with LED Turns the headset mode on Navigation key Allows you to scroll through lines of text and menu items such as those listed in Services or the Call Log o0 000 6 Mpeleag NN40050 109 Chapter 1 Getting started with the IP Phone 2007 7 Q Soft key buttons either side of Navigation key Labels on the bottom of the LCD give the meaning associated with these keys o Message Waiting Indicator Flashes when a call rings at the telephone Lights up when Message for you appears on the display o9 Color LCD The color LCD contains the soft keys and information areas Tap a soft key with the stylus to activate the feature displayed IP Phone 2007 LCD There are five areas on the display e programmable line DN feature soft key area e information area e soft key area e feature key area e tools and navigation area Use the touch panel to perform point and click operations on the IP Phone 2007 Use the touch panel with the graphical user interface GUI to present keys directly on the display You can use the touch panel to activate all line DN keys feature keys and soft keys Calibrate the touch pa
6. VO NOA Ld sau ere qo dax tee dob a E PCR d dod ONE id RD GRO eR e dud 9 Tools and Navigation Ae cc ccc ceca raves anes ee eR RR cnni s 9 About your programmable soft keyS 0 000 cee eee eee eee 10 ocurre AA AE EAA 10 Calibrate the touch panel 22 4 6 2 0cese e RR RE RUR E ea 10 SEES dudas IUe Bh he he gassed dubbed aded ge aaa Lek do ag Dd 10 To desn The touch panal uua deg d RR p PEN Ke trinet Es EROR CS RR Rs 11 Configure IP Phone local options llsessele I 11 EIC ana NO E oui dpud uade Dude dod eR deed dela ed aspe dc Ec d pesce Up od od 11 Enter text using the pop up keyboard 00 0c eee eee 11 Enter text using the telephone dialpad 0 000 eee eee ees 12 Edit text using the Solt keys ccs ccceeded edu cdeaed de dade dob ee EA RAcadqe 12 Telephone SUD esos cecexenxeemmenemem he ush w x 9ex Rx x9 REG x Eo 12 Display C ntrast level E TOT FEET 13 Lana o eO E ooa d beau p deu EAEE d v Ea 13 PUN Te c TP 14 Chapter 2 Features and SOM KEYS iiccluaeukasssasRaassakescirashsswamkss 15 Pasi Coes cc cc sema ERR qaia qeuaidqesuex Abs dde 15 Makea BR s aca scr ER AIEO rdc E aod se qucd eed Vea RAE 15 POST HIS scs ars xd Ug Rd d obl aot Cordi E oU RR ee cup de Qc ad dpi dod OR aes eid 16 HONG P 16 circ 4 poker tp dead ghee vpn 16 Ee E shaders dieu ceea AE E E E S ean deeau EE ere seeaaes 16 MUS peior XP tiori dotea PERENE AAE EERO E E a E ed 17 TRIES Lacs s pice d
7. e pop up keyboard the telephone dialpad the soft keys the USB keyboard or mouse optional The use of any of these for text entry depends on the application Enter text using the pop up keyboard A full uppercase and lowercase keyboard and a number pad are available to enter text You can type on the keyboard with the stylus The keyboard is primarily used for the local phone applications in the Tools menu IP Phone 2007 User Guide 12 Chapter 1 Getting started with the IP Phone 2007 Enter text using the telephone dialpad Use the dialpad to enter text when you use features such as Programming an Autodial key For example if you want to enter the letter A press the number 2 key once If you want to enter the letter C press the number 2 key three times No letters are associated with the number 1 or the 0 keys Edit text using the soft keys Use soft keys to access text when you work with such applications as Personal Directory Redial List and Callers List Table 4 describes the soft key editing functions on the IP Phone 2007 Table4 Editing soft keys description Soft key Description Cancel Action is canceled Choose Select a symbol Clear Clear the input field Case Switch the next character to either uppercase or lowercase Delete Backspace one character Done Select Enter Meaning depends on application More Access additional soft keys Telephone setup This
8. icon IP Phone 2007 User Guide 10 Chapter 1 Getting started with the IP Phone 2007 Table3 Tools and Navigation area Tool icon Description Tap this icon to access the Tools menu which includes Network Configuration Local Diagnostics e Touch Panel Setup Contrast amp Brightness Preferences Tap this icon to display a virtual keyboard pop up keyboard for text entry g The stylus or USB keyboard maybe used to enter text in some of the applications The bottom corners of the Tools and Navigation area contain the labels that are associated with the buttons on the right and left side of the Navigation key About your programmable soft keys Your system administrator assigns the programmable soft keys as line intercom or memory soft keys For more information see your system administrator Touch panel You can perform point and click operations on your IP Phone 2007 using the touch panel The touch panel works with the graphical user interface GUI to present keys directly on the display Use the touch panel to activate all line DN keys feature keys and soft keys This section also describes how to properly clean fingerprints and smudges from the IP Phone 2007 touch panel Calibrate the touch panel Use the Tools menu to calibrate the touch panel You are prompted to use the stylus to tap three targets Stylus You can operate the touch panel using a stylus or your fi
9. nel using the Tools menu which enables you to fine tune the touch panel You are prompted to use the stylus to tap three targets You can operate the touch panel using a stylus or your finger However it is recommended that you use only a stylus to avoid damage to the touch panel and to ensure accuracy IP Phone 2007 User Guide 8 Chapter 1 Getting started with the IP Phone 2007 Figure 3 shows an example of the display and describes each area Figure 3 Display area Programmable line DNfeature soft keys 2306 information area Soft key area Feature key area Tools Navigation area Note Your display can differ slightly from this picture Programmable line DN feature soft key area The programmable line DN feature soft key area shows the label and status of the six programmable soft keys For more information about these soft keys refer to Program soft keys on page 18 2 Information area The information area shows e the extension number of the telephone aline for general information for example caller ID company name e the date and time when the telephone is not in use and changes to show features and call information when the telephone is in use Soft key area The soft key area shows the Feature soft key and three additional display soft keys These labels vary depending on the feature in use You cannot reprogram these soft keys NN40050 109 Chapter 1 Get
10. nger However it is recommended that you use only a stylus to avoid damage to the touch panel and to ensure accuracy NN40050 109 Chapter 1 Getting started with the IP Phone 2007 11 To clean the touch panel Press and hold down the Goodbye button e While you hold down the Goodbye button gently clean the touch panel with a soft dry cloth Note While you hold down the Goodbye button pressing on the touch panel does not activate features Configure IP Phone local options Your IP Phone 2007 has both local and server based options The local options cover the following entries in the Tools menu Network Configuration enter telephone configuration information using the dialpad Use the touch panel to select fields then use the pop up keyboard USB keyboard or dialpad to enter data Local Diagnostics use for Network Diagnostics Ping Tracert Ethernet Statistics IP Network Statistics and DHCP information to improve the troubleshooting process Touch Panel Setup calibrate the touch panel You are prompted to use the stylus to tap three targets Display Settings adjust the contrast brightness backlight screen saver slideshow and display dim settings USB Devices view which USB devices are connected Preferences find the Button Customization tool to change the feature key labels to display icons or custom text Enter and edit text You can enter and edit text on your IP Phone 2007 using the following methods th
11. of line pool codes When entering a line pool access code on PRI lines you do not hear dial tone To make internal calls using intercom soft keys 1 Liftthe handset 2 Tap an intercom soft key 3 Dial the extension number Note Contact your system administrator for a list of extension numbers gt Answer calls When your telephone rings and the light flashes or an intercom or line soft key indicator flashes e lift the handset or e tap the line or intercom soft key with the flashing 4h indictor before you lift the handset Hold Calls are put on hold automatically when you switch from one line to another e While on a call press 3 The 4h indicator for the line on hold flashes e To retrieve a held call tap the line soft key with the flashing dh indicator Handsfree Your system administrator must program the Handsfree feature to your telephone Press to make or answer a call e To switch to Handsfree when you are on a handset call press and replace the handset Lift the handset to switch back e To switch to Handsfree when you are on a headset call press Q Press D to switch back Headset You must have a headset installed on your telephone to use this feature Press D to activate the headset mode When the MD light is on press a line or intercom soft key to make a call NN40050 109 Chapter 2 Features and soft keys 17 To switch to your headset when you are on a handset call press
12. oft keys are soft keys that are not assigned as line or intercom soft keys Programmable line DN feature soft keys store internal and external numbers or features to give you one touch dialing or feature activation Refer to IP Phone 2007 buttons display and lights on page 6 Program soft keys You can program a programmable line DN feature soft key with a new number or feature To program external autodial Tap Feature Enter 1 using the telephone dialpad Tap a memory soft key Dial the external number a A O N Tap OK to store the number To program internal autodial Tap Feature Enter 2 using the telephone dialpad Tap a memory soft key Dial the extension number a fF WO N Tap OK to store the number To program features Tap Feature Enter 3 using the telephone dialpad Tap a memory soft key Tap Feature and enter the feature code a fF OO N Tap OK to store the feature code To erase soft keys 1 Tap Feature 2 Enter 1 using the telephone dialpad 3 Tapa memory soft key NN40050 109 Chapter 2 Features and soft keys 19 4 Tap OK to erase the soft key IP Phone 2007 User Guide 20 Chapter 2 Features and soft keys NN40050 109
13. section describes the IP Phone 2007 display features e Display contrast e Language choice e Ring type Note For more information about the features available to your telephone and how to use them refer to the Telephone Features Card NN40050 109 Chapter 1 Getting started with the IP Phone 2007 13 Display contrast level To adjust the contrast for the telephone display Tap Feature Enter 7 using the telephone dialpad Tap DOWN and UP to view the levels A OO N B Tap OK to select a level Language choice Note Language choice affects only the Programmable line DN feature soft key area Information area and Soft key area To customize the Feature key area and Tools Navigation area tap the Tools icon and then select Preferences To select the Primary Language for the telephone display 1 Tap Feature 2 Enter 501 using the telephone dialpad 3 Select the Alternate Language for the telephone display To select the second alternate language 1 Tap Feature 2 Enter 502 using the telephone dialpad 3 Select the Alternate Language 2 for the telephone display To select the third alternate language 1 Tap Feature 2 Enter 503 using the telephone dialpad 3 Select the Alternate Language 3 for the telephone display To select the fourth alternate language 1 Tap Feature 2 Enter 504 using the telephone dialpad 3 Select the Alternate Language 4 for the telephone display IP Phone 200
14. ting started with the IP Phone 2007 9 Feature keys area The feature keys area provides access to the fixed features of the phone Table 2 describes the keys and what they do Table 2 Feature keys Key label Description Inbox Opens your voice mailbox For more information see your system administrator Directory Access phone directory Outbox Allows you to send voice mail messages to people in your directory Quit Exit from various menus or the External Application Server Expand Expand to PC to access text based external services Services Access to scrollable feature display menu including the hot desking feature Copy Programmable key default empty Note On the BCM you can reprogram items marked with an asterisk Use Tools gt Preferences gt Button Labeling to display icons or insert custom text Tools and Navigation area The Tools and Navigation area provides controls for navigating between features and selecting tools This area is always visible and functional Table 3 shows the icons and describes what they represent Table3 Tools and Navigation area Tool icon Description Tap this icon to access graphics based external services Tap this icon to access the Telephone screen Use this soft key to access the first registered external application The icon displayed on the key is that of the Qe application The Nortel globemark is an example of an
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