Avaya Ethernet Routing Switch (ERS) Ethernet Switch (ES) User's Manual
Contents
1. NOTE Units exhibiting the symptoms described in this bulletin should NOT be returned through the RMA process They should be corrected in the field Required Actions Correct per recommendation above Attachments There are no attachments for this bulletin Products and Releases The information in this bulletin is intended to be used with the following products and associated releases PRODUCT RELEASE Ethernet Rtng Switch Ethrnt Rtng Swt 2500 Ethernet Ring Swt 2526T Ethernet Rtng Switch Ethrnt Rtng Swt 2500 Ethernet Rtng Swt 2526T PWR Ethernet Rtng Switch Ethrnt Rtng Swt 4500 Ethernet Ring Swt 4526FX Ethernet Rtng Switch Ethrnt Rtng Swt 4500 Ethernet Rtng Swt 4550T Ethernet Rtng Switch Ethrnt Rtng Swt 5000 Ethernet Rtng Swt 5510 24T Ethernet Rtng Switch Ethrnt Rtng Swt 5000 Ethernet Rtng Swt 5510 48T Ethernet Rtng Switch Ethrnt Rtng Swt 4500 Ethernet Rtng Swit4548GT PWR Ethernet Rtng Switch Ethrnt Rtng Swt 5000 Ethernet Rtng Swt5530 24TFD Ethernet Rtng Switch Ethrnt Rtng Swt 2500 Ethrnt Rtng Swt 2550T Ethernet Rtng Switch Ethrnt Rtng Swt 2500 Ethrnt Rtng Swt 2550T PWR Ethernet Rtng Switch Ethrnt Rtng Swt 4500 Ethrnt Rtng Swt 4548GT Ethernet Rtng Switch Ethrnt Rtng Swt 4500 Ethrnt Rtng Swt 4550T PWR Ethernet Rtng Switch Ethrnt Rtng Swt 5000 Ethrnt Rtng Swt5520 24T PWR Page 4 of 5 ETHERNET ROUTING SWITCH ERS ETHERNET SWITCH ES HOW TO RECOVER A SWITCH I2. In some cases during a software upgrade the switch has been turned off before the software agent has been completely written to flash In this case the Switch will report an error like the one below Press Control C to Enter Diag Test ROM Config Test FANs PASSED PASSED Test Internal Loopback PASSED Test ASIC1 Registers PASSED Test ASIC2 Registers PASSED Test PHY Registers PASSED Test USB Registers PASSED Agent code verification fails Page 2 of 5 ETHERNET ROUTING SWITCH ERS ETHERNET SWITCH ES HOW TO RECOVER A SWITCH IF 2007008490 REV 1 AGENT IS NOT FOUND Recommendations To correct the issue the unit must be power cycled and Control C entered from the console port after the power on self test POST has started to run The POST has started if Testing main memory is displayed on the screen Refer to the following screen display Diagnostic Version X X X X Press Control C to Enter Diag Test ROM Config PASSED Test FANs PASSED Test Internal Loopback PASSED Test ASIC1 Registers PASSED Test ASIC2 Registers PASSED Test PHY Registers PASSED Test USB Registers PASSED Agent code verification fails gt gt Break Recognized Wait Press a to run Agent code Press d to download Agent code Press e to display errors Press c to clear log message Press i to initialize config flash Press p to run POST tests To recover a unit that fails to load the agent enter d a
3. 5510 24T NO PC AL1001A03 BS5510 48T NO POWER CORD AL1001A04 BS5510 24T NO PC AL1001A09 5510 48T PER PORT NO PC AL1001A10 5510 24T PER PORT NO PC AL1001A05 BS5520 48T PWR NO PC AL1001A06 BS5520 24T PWR NO PC ETHERNET ROUTING SWITCH ERS ETHERNET SWITCH ES HOW TO RECOVER A SWITCH IF AGENT IS NOT FOUND AL1001A07 AL2012A45 AL2012A46 AL4412001 AL4512001 AL2012A27 AL2012A39 AL2012041 AL2012044 AL2001020 AL2012033 AL2012A34 AL2012A37 AL2012A47 AL2012A48 AL2012A51 Product Code AL2001A19 AL2001A19 E5 AL2001023 AL2001024 AL2001A21 AL2001A22 AL2001A21 E5 AL2001A22 E5 Analysis 5530 24TFD NO POWER CO BSTK 325 24T 10 100 NO PC BSTK 325 24G 10 100 1000 NO PC BAYSTACK 380 24T 10 100 1000BT SWITCH BAYSTACK 380 24F 1GE SWITCH BAYSTACK 420 24T STACKABLE ENET Baystack 420 24T Switch BSTK 425 24T STCKBL 10 100 1000 SWITCH BAYSTACK 425 48T 10 100 1000 SWITCH BS460 24T PWR 24 PORT DTE PWR SWITCH BSTK 470 48T STCKBL SWITCH NO PC BSTK 470 48T STCKBL SWITCH NO BayStack 470 24T Switch BSTK 470 48T PWR STACKABLE SWITCH NO PC BSTK 470 24T PWR SWITCH NOPC ES 470 48T PWR SWITCH NO PC Product Description or Next Level Group Name OPTERA METRO 1200 ESM NO PG OPTERA METRO 1200 NO PWR CORD OPTERA METRO 1450 ESM DUAL DC INPUT 48V OPTERA METRO 1400 ESM DUAL DC INPUT 48V OPTERA METRO 1450 ESM NO PG OPTERA METRO 1400 ESM NO PG OPTERA METRO 1450 NO PWR CORD OPTERA METRO 1400 ESM NO PG 2007008490 REV 1
4. F 2007008490 REV 1 AGENT IS NOT FOUND Ethernet Rtng Switch Ethrnt Rtng Swt 5000 Ethrnt Rtng Swt5520 48T PWR Ethernet Switch BPS 2000 10 100 PLCY SWITCH 48VDC Ethernet Switch BPS 2000 BPS2000 10 100 48VDC EUED Ethernet Switch BPS 2000 Business Policy Switch 2000 Ethernet Switch 325 Ethernet Switch 325 24G Ethernet Switch 325 Ethernet Switch 325 24T Ethernet Switch 400 Ethernet Switch 425 24T Ethernet Switch 400 Ethernet Switch 425 48T Ethernet Switch 460 Ethernet Switch 460 24T PWR Ethernet Switch 470 Ethernet Switch 470 24T Ethernet Switch 470 Ethernet Switch 470 24T PWR Ethernet Switch 470 Ethernet Switch 470 48T Ethernet Switch 470 Ethernet Switch 470 48T PWR Optical Ethernet Metro 1000 Optical Metro 1200 Optical Ethernet Metro 1000 Optical Metro 1400 Optical Ethernet Metro 1000 Optical Metro 1450 To view the most recent version of this bulletin access technical documentation search REFERENCE our knowledge base or to contact a Technical Support Representative please visit PRE REQUIRED PATCH Nortel Technical Support on the web at http support nortel com You may also sign PATCH ID up to receive automatic email alerts when new bulletins are published FIXED RELEASE N A Copyright 2007 Nortel Networks All rights reserved Information in this document is subject to change without notice Nortel assumes no responsibility for any errors that may appea
5. NORTEL gt TECHNICAL SUPPORT TECHNICAL BULLETIN Ethernet Routing Switch ERS Ethernet Switch ES How to recover a switch if Agent is not found BULLETIN ID 2007008490 Rev 1 PUBLISHED 2007 12 07 STATUS Active REGION APAC CALA EMEA GC NA PRIORITY Information TYPE Bulletin Background This bulletin is in response to an issue where the runtime image is no longer valid or found In some cases the error is caused by a unit experiencing a power glitch when the flash is being written to It is the intent of this bulletin to show the procedure to repair the switch on site NOTE Units exhibiting the symptoms described in this bulletin should NOT be returned through the RMA process They should be corrected in the field The list of model numbers that may experience this issue are Product Code AL2001016 AL2001A15 AL4500A01 E6 AL4500A02 E6 AL4500A03 E6 AL4500A04 E6 AL4500A05 E6 AL4500A12 E6 AL4500A13 E6 AL4500A14 E6 AL4500A15 E6 AL2500A01 E6 AL2500A02 E6 AL2500A11 E6 AL2500A12 E6 Product Description or Next Level Group Name BPS2000 10 100 PLCY SW 48VDC BPS2000 10 100 PLCY 4526FX NO PC 4550T NO PC 4526T NO PC 4548GT NO PC 4524GT NO PC 4550T PWR NO PC 4526T PWR NO PC 4548GT PWR NO PC 4524GT PWR NO PC 2526T NO PC 2550T NO PC Ethernet Routing Switch 2526T PWR 24 port 10 100BaseT 2550T PWR NO PC AL1001A08 3510 24T NO POWER CORD AL1001A01 BS 5510 48T NO PC AL1001A02 BS
6. nd follow the instructions on the console Press a to run Agent code Press d to download Agent code Press e to display errors Press c to clear log message Press i to initialize config flash Press p to run POST tests NOTE The TFTP server must be located on the local segment Download Agent Code Enter Port Number lt any gt Enter Speed 10 100 1000 lt any gt Enter Local IP Address 0 0 0 0 10 10 10 15 IP given to Switch Enter Server IP Address 0 0 0 0 10 10 10 1 IP of local TFTP server Enter Subnet Mask 255 255 255 0 J Enter Filename boss_1234 img Wait TFTP Sending Open aaaaa a TFTP Open Len 0x20795E 2128222 1200000 Agent Version 5 0 0 0 ModelMask 0x1C Program y N N Press y Erasing Wait 56 sec Programming Wait 96 sec Page 3 of 5 ETHERNET ROUTING SWITCH ERS ETHERNET SWITCH ES HOW TO RECOVER A SWITCH IF 2007008490 REV 1 AGENT IS NOT FOUND Press a to run Agent code Press c to run Cascade external loopback test Press d to Download agent code Press e to display Errors Press i to Initialize config log flash Press p to run POST tests Press r to Receive cascade test packets Press s to Send cascade test packets Press a Starting Agent Code Decompressing the image Target Name vxTarget User target Attaching network interface idtip0 done Attaching network interface lo0 done Completing initialization
7. r in this document The information in this document is proprietary to Nortel Networks Nortel recommends any maintenance activities such as those outlined in this bulletin be completed during a local maintenance window Nortel the Nortel logo and the Globemark design are trademarks of Nortel Networks All other trademarks are the property of their respective owners Page 5 of 5
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