Avaya English M3905 Quick Reference Guide
Contents
1. Introducing your Meridian M3905 Telephone Programmable Line Feature Keys Self labeled In Calls Message Waiting Light Incoming Call Indicator LCD Display Programmable Line Feature Keys Self labeled Goodbye 7 Hold es Supervisor Observe LED 0000 mm i a e a o qD J Volume Control Bar LEDs Headset 9 _ _ Mute Supervisor 2 Quit Emergency Navigation Keys Make Busy Copy In Calls 97 Fixed Feature Keys Programmable Feature Keys Self labeled Note These keys can be re configured to meet the user s needs You may purchase the optional Key Cap Package from your Nortel Networks distributor Applications Corporate Directory Find a telephone number C T CC Select BEB AFF Done D tial Copy a telephone number to your Personal Directory AFF S C T Select BEE Done E Dirctrs a Programming your Meridian M3905 Telephone Access the Options List in 1 OFLions Select Language n Select Change feature key label Cy CD Select Screen contrast Lower or Higher Volume adjustment CO7 Select Ring type C57 Flas Select New Call Indication Call log options asian On or Off C G Live dia2. l pad On or Off Preferred name match On or Off Area code set up O EE Call timer enable On or Off Date time format C17 Key click enable Dore Bag Done Dore Quit Autobial Lower or Higher Done Done Done Done Done Done Done Done Quit On or Off Done Quit Headset type C T Select Headset port on call On or Off Headset port external alerter On or Off Display diagnostics CO A Quit Applications continued Set to Set Messaging Activate AFF Cy COD elect Edit BRB Done On or Off Quit S Dore Done Done P0942075 Standard Issue 1 00 NORTE L NETWORKS Meridian Digital Telephones M3905 Call Center Quick Reference Card WAT Hows For additional information on the operation of yout telephone please consult the Meridian Digital Telephones M390 User Guide Call Center Telephone Telephone Features store Autobial BBE Autobial use Autobial es eS place a call on hold us return to a held call a Trans BER Connect Cont HBB Connect activate RingAsn when notified coe FrvaCall cancel CanclRA with Call Trace key Call Trace without Call Trace key Corf or tars BBB activate Forward Bag Done cancel CheckFiy Canc lFw reinstate Forward Done Call Center Agent Features EEE Ga Tep In Call
3. rrect previous entry HBB 4 D L or ga Dial Dial the Malicious Call Trace Flexible Feature Code FFC Edit BBB Hest BBB Done Dial the code that corresponds to your current activity If Call Forcing is configured the call is answered automatically birlos C T Select DelList Yes Disconnect your headset Connect your headset or press the Headset key __ _ to turn Dilo C Q Select Select off the LED if you are using the optional handset On or Off Done Dial the Agent s Position ID Dial your Agent ID if required meia leci malec J 5 C 5 A Dial 0 f if you make a mistake while logging in to delete the m T a aaan Supervisor ID ACD DN or Priority that you just entered EE Enter EE Enter Done
4. s indicator flashes end an ACD call ees jor s jor aay or to perform post call tasks to receive ACD calls again on active ACD or non ACD Call as BEB Dial the number see Remarks in Not Ready mode C Press a non ACD not In Calls extension key Return from Walkaway ws Ce or le or B SCPrress the key located beside the indicator Call Center Supervisor Features Call Log and Directory to answer when ringing a to make a non ACD call BER LED indicator flashes C on a call when LED indicator flashes call your supervisor C pea return to ACD call my Conference with supervisor and ACD call 29 Caa Transfer call to supervisor a C a a PAE BBB Callers or Dirvlog CD CD Select New or Old activate Interf low Dial deactivate Interflow Dirctra Hest Done enter Night Service Hight 6 transition to Night Service Hight 6 Delete Yes exit Night Service Hight B Diro C T Select DelList Observe agent FA FEE talk to observed agent leave Ob d etiddi e Redial or Dirtog CD QD Select DisrlayAst DisrlavGue or ve 14 Agent and Supervisor Features 92 BREF sa or Dirvlog CD CD Select AiddHew a Hest D default login omy BBB a jor od Bee i get oie Delete Wes to co
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