Avaya CP 2.0 Desktop Messaging User's Manual
Contents
1. 9 Composing fax and text messages 10 Addressing messages 11 Changing your mailbox settings 12 Changing audio settings 13 Using My CallPilot 14 Document information 15 Welcometo CallPilot CallPilot from Nortel Networks is an advanced business communications system that offers exceptional flexibility for managing your messaging needs You can work with CallPilot from your telephone or your computer Desktop messaging gives you access to your CallPilot mailbox through your Internet e mail Here are some of the many ways you can use CallPilot with your e mail m Listen to voice messages a View and print fax messages Record and send voice messages Create and send fax messages Forward and reply to voice and fax messages Call the sender of a message Access web based My CallPilot to view user information and change your feature settings Some features mentioned in this guide may not be available for your CallPilot mailbox For details refer to the Feature availability topic in the CallPilot Player online Help or ask your administrator Getting started About this guide This user guide is an overview of how to use CallPilot with your Internet e mail The instructions and screen images shown in this guide provide genera2. Internet e mail You see a CallPilot Logon Password MA KA AA dialog box similar to the a following server example shown Logon 2 If required type your User Sever yuna iae bata Name Mailbox Number User Name 1416597700 3 In Password type your CallPilot Password P password Jr Remember Password 4 Click OK Cancel Note If the Remember password option is available do not leave the box checked on a shared computer To change your password the first time you log in Your administrator may give you a password and tell you to change it the first time you log in through your Internet e mail To do this log in to CallPilot from the telephone or log in to My CallPilot on your computer After your first login you can change your password from the CallPilot Player See To change your CallPilot password page 12 To log out When you exit your e mail application you automatically log out from CallPilot Remote login You can log in to your mailbox from any computer that has CallPilot configured in the same way as your office computer For example you can use a computer set up for guest access or your home computer with a dial up connection Working with your CallPilot messages When you open your e mail with CallPilot installed your CallPilot messages appear in your Inbox You can open move copy delete forward and reply to CallPilot messages and compose new CallPilot messages in the same way as your e mail messa
3. To add to the recording click Record speak again then click Stop If you are recording from the telephone answer when it rings At the tone record your message Click Stop to end the recording Click Play to review it To add to the recording or re record it move the playback slider to the desired position click Record speak again then click Stop Hang up the telephone 3 On the File menu click Save As and type a name for the file Save it as a vbk file for CallPilot users or as a wav file for non CallPilot users Click Save ji Voice Message Ele Edt View Insert Fomat Tool Message AAA uo Cat Copp Paste Undo Check S J Priority ar P DA face Fie View Actions Help 00 00 Play ee eee ej eeel ra Poe aig Record Record from telephone Record from Adjust Go to start o to end Adjust computer volume Skip back Skip forward speed To send a voice message 1 Open a new message form 2 Add a voice file as an attachment or type text 3 Address and send the message the same way as an e mail Composing fax and text messages To create a fax your CallPilot mailbox must have fax capability and your computer must h ave Desktop Messaging installed CallPilot recipients of your fax must also have fax capability to view the fax on their computer E mail recipients do not require specific fax capability If your recipients access their messages from their telephone
4. open VPIM messaging format described in the online help is not supported To address messages to remote sites use the format lt Remote SMTP VPIM prefix gt lt Remote Mailbox gt LocalCallPilotServer For example 14165557171 CallPilot MyOrg com Where 1416555 is the VPIM prefix of the remote site 7171 is the mailbox on the remote site and CallPilot MyOrg com is the FQDN of the local CallPilot About forwarding Desktop Messaging messages Do not use the right click menu to forward a Desktop Messaging message To forward a message either e open the message and forward it from the CallPilot window or e for Outlook select the message in the Outlook Inbox and forward it from the Outlook toolbar About viewing faxes Imaging for Windows which can be used as a fax viewer is installed by default on Windows 95B Windows 98 Windows NT and Windows 2000 operating systems But if you use Windows XP Imaging for Windows is not included unless you have installed it Ask your system administrator whether you have Imaging for Windows installed on your system If you use a Windows XP system and you do not have Imaging for Windows installed you can view faxes in the default Windows XP fax viewer by double clicking the fax You can create one fax image at a time by using the fax driver Outlook Lotus Notes Groupwise Page 3 Call the sender of a message Call the sender of a message is not supported Page 3 Access web based My CallPilot to
5. NORTEL NETWORKS CallPilot Release 2 0 Desktop Messaging User Guide for Internet Clients Updates to the Desktop Messaging User Guides NORTEL LO gt O efem Q e U of Ton lt b O O c O 2 WY 2 ae O AZ c O U WY W lt b 7 faa Internet Clients Page 3 Call the sender of a message Call the sender of a message is not supported Page 4 About this guide The internet mail clients that are supported are e Microsoft Outlook 98 Corporate Mode e Microsoft Outlook 2000 e Microsoft Outlook 2002 XP e Lotus Notes 5 x and 6 x e GroupWise 6 x Unified Messaging on Business Communications Manager also supports e Microsoft Outlook Express 5 x e Microsoft Outlook Express 6 x e Microsoft Outlook 98 Internet Mail Mode e Microsoft Outlook 2000 Internet Mail Mode e Microsoft Outlook 2002 XP Internet Mail Mode e Netscape Messenger Netscape Communicator 4 7x e Netscape Messenger Netscape Communicator 6 2x e Netscape Messenger Netscape Communicator 7 0x e Qualcomm Eudora Pro 5 x Page 3 Access web based My CallPilot to view user information and change your feature settings My CallPilot is not supported Page 6 CallPilot Player The Call the sender button is not available Page 10 Linking to My CallPilot Linking to My CallPilot is not supported Page 11 Addressing messages When you address messages from internet mail clients the
6. for Windows or other imaging software installed on your computer In addition your CallPilot administrator must enable fax capability for your mailbox To view a fax message UTU 1 Double click a fax message in your Inbox then double click the Fax icon W 2 While viewing the fax you can enlarge or reduce the image rotate or move it print it delete it save it forward it and reply to it 3 When you are finished close the message Select part of image Drag scroll image work more efficiently as a team and accomplish more And they all say How did we ever work without it A stiis Calirhiot Coster Go to next or previous page Rotate left Rotate right Zoom in Zoom out Note If you are using imaging software other than Microsoft Imaging for Windows as your default viewer the appearance of the fax message may differ from this one and you may not be able to use some of the controls shown here such as Zoom in and Zoom out Composing voice messages To compose and send a CallPilot voice message you record a message and save it as a file then attach the file to a new message and send it You can also save the file to send later To record a voice message and save it as a file 1 Open the CallPilot Player and click the red Record button 2 Record your message gt If you are recording from the computer record your message into the microphone Click Stop to end the recording Click Play to review it
7. ges Your CallPilot messages ag Inbox Outlook Express provided by Nortel Networks Eie Edt View Tools Message Hep A S o g ae oe U NoMa O A e ama Pint Deer Send Recy Addesses EG Outlook Express 5 Marion Stirrett 7366 0 03 Voice Mes 12 05 2001 6 E Local Folders kg Diane Boutilier 17241 0 05 Voice Message 12 05 2001 6 50 G Inbox Y S LINDASZOSTAK 7609 0 03 Voice Message 12 05 2001 242 Outbox Nicola Yap 7240 Fax ID 1009 1 p FW 12 05 2001 2 20 YA Sent Items 57 Unknown 7366 Read receipt 12 05 2001 12 26 Deleted Items 5 Postmaster System Fax ID 1006 Delive 12 05 2001 12 26 BS Drafts 5 Marion Stinett 7366 Fax ID 1003 Text Me 12 05 2001 10 52 SB ptordOhd ca nortel com lt a linbox 1 To open a message To open a CallPilot message double click anywhere on the message line then double click the voice or fax icon to open the attachment See Playing voice messages page 7 and Viewing fax messages page 8 To delete a message Delete CallPilot messages the same way as your e mail messages You can delete a CallPilot message in your Inbox or in an open message Playing voice messages To select your telephone or computer to play voice messages You can choose to play your voice messages from your telephone or your computer To change the setting or to change the telephone number that CallPilot dials see Changing audio se
8. l information for using CallPilot with your e mail Specific details may vary for each e mail application For further assistance in using CallPilot refer to the online Help in the CallPilot Player What you need Before you start to use CallPilot your administrator ensures that your e mail account is correctly configured for CallPilot Your computer must be set up according to the following requirements CallPilot Player to play and record voice messages Microsoft Imaging for Windows or other imaging software to view faxes Nortel Fax Driver to create faxes Outlook Express 5 x and 6 x Outlook 98 and 2000 SR2 in Internet Mail mode Microsoft Outlook 2002 SR1 for IMAP accounts Netscape Messenger 6 2 and later or Qualcomm Eudora Pro Email 5 x Windows 95 B Windows 98 SE Windows 2000 Professional Windows XP or Windows NT4 SP6a Monitor with 256 color 800 x 600 capability 15 Mbytes of free disk space to install software Sound card and speakers for playing voice messages on your computer A microphone connected to your computer or a telephone situated near your computer for recording voice messages A LAN Ethernet connection to the CallPilot server ISDN ADSL or dial up modem connection for accessing CallPilot messages Internet Explorer 5 x and 6 x or Netscape 6 2x and above to access My CallPilot Logging in to CallPilot When you log in to your e mail you can log in to CallPilot at the same time 1 Open your
9. ord wes last changed Never Voice Mail Access Numbers 1 Voica Messaging 2525 2 Express Voice Messaging Not Available 3 Speech Activated Massaging Not Available 4 Name Dialing Not Available 5 Default Fax Number Not Available Lede 2 a 3 4 3 2 2 a4 Bask kana Stop Reres Home Seach Favortos Hitoy Mail Fret Edt Discuss Adis fE hep 2747 001 042 capietint esp Z es Links NORTEL a piia jeD fe tere 14 CallPilot Desktop Messaging User Guide for Internet Clients Copyright 2002 Nortel Networks All Rights Reserved Information is subject to change without notice Nortel Networks reserves the right to make changes in design or components as progress in engineering and manufacturing may warrant This user guide is distributed in soft copy only Product release 2 0 Document issue Standard 1 0 Date September 2002 NETWORKS i5 Maa
10. ources of My CallPilot are available for your mailbox your administrator will provide you with the URL For more information on My CallPilot refer to the My CallPilot User Guide To view or change your CallPilot feature settings 1 In My CallPilot click the CallPilot Features tab 2 Select any feature and make changes to your setup as required Any changes you make to a feature go into effect immediately whether you use CallPilot from or from your telephone your computer E gt H tins See NORTEL My CallPilot CallPilot Messages Email Accounts CaliPilot Features Usafi Information Mailbox Richard Dawkins 7401 CaliPitot Tools Ere To view user information In My CallPilot click the Useful Information tab to view online user information specific to your mailbox My CallPilot NETWORKS Calbitotttessages f e mail CalPilot Features Useful Information Mailbox 2222 Your Mailbox Status 1 Your mailbox can store approximately 10 minutes of audio 2 Voice messages are deleted 7 days ater stening to them 4 Faxes are deleted ater 7 days 4 When your mailbox is full your call answaring is not blocked 5 Messages that you send are not saved in your mailbox until you delete them E The maximum length of an outgoing message is 13 minutes 7 An incoming message can be no longer then 5 minutes 8 Your passw
11. s book on your computer or on the server Address CallPilot messages the same way as your e mail messages m The CallPilot Address Book on the server is maintained by your organization and contains the addresses of the CallPilot users and distribution lists that you are allowed to use You cannot edit this list m If you maintain a personal address book of e mail addresses you can add CallPilot addresses to this list To add CallPilot addresses to your personal address book If you have an e mail personal address book on your computer you can add CallPilot addresses and distribution lists to it Add CallPilot addresses the same way as e mail addresses You may want to distinguish between CallPilot and e mail addresses by adding CallPilot after the recipient s name To address a message manually You can type an address directly into the To field of a new message Refer to the online Help in the CallPilot Player for the correct addressing formats O UMMM Changing your mailbox settings To view or change your CallPilot access settings Your administrator enters the default CallPilot access information for you You can change these settings if required Refer to the online Help in the CallPilot Player for detailed explanation 1 On the CallPilot Player select View gt Options 2 Click the General tab to display your current access settings Uncheck Remember Password if you are using a shared compu
12. ter 3 Make any changes required then click OK CallPilot Desktop Messaging Configuration To change your CallPilot password This is the same password that you use from the telephone 1 Repeat steps 1 and 2 above then click Change Password 2 In Old password type your current password 3 In New password type your new password 4 In Validate password type your new password again 5 Click OK to save the change 6 Click OK to exit the General settings CallPilot Password Change Changing audio settings To change the audio device and volume You can play and record your messages from your telephone or your computer 1 On the CallPilot Player select View gt Options 2 Click the Audio tab to display the current Audio settings CallPilot Desktop Messaging Configuration 3 In Device click Telephone if you want to play and record your voice messages from your telephone Make sure the correct telephone number appears Or click Computer if you want to play and record your voice messages through your computer s speakers and microphone 4 In Volume check the two Volume check boxes if you want to coordinate your CallPilot volume settings with your computer s speaker and microphone volumes 5 If you want a reminder to check these settings before playing or recording voice messages check Confirm settings 6 Click OK Using My CallPilot If the web based res
13. they can view the fax only by printing it You can also send your fax to a fax machine To crea 1 o fF WO NY Save to send te and save a fax file Open the document that you want to fax It must be 8 5 in 21 5 cm wide or less On the File menu click Print From the list of printers select Nortel Fax then click Print or OK In the Compose Fax dialog box click Save As Type a name for the file and browse to select a folder to save it in Save the file as a tif file Click Save In Compose Fax click Exit A Compose Fax View before sending DEVEU Delete before sending Moye Down Total pages 2 id more pages to this fax by opening another document and printing to the Nortel Fax inter Retur to this window when ready to send or save the fax r Options TC Send to fax machinefs Separate each fax machine number with a Fay machine s pas Subject J Send as an Receive a confirmation of delivery attachment MA Send using EEE Change order of files to be faxed Send fax later To send a fax or text message 1 2 In anew message form add a fax file as an attachment or type text Fax files must be tif format Address and send the message the same way as an e mail dO Addressing messages To address a message from an address book You can address a CallPilot message from the CallPilot Address Book on the server or from the e mail addres
14. ttings page 13 You can also click the Telephone or Computer icon on the CallPilot Player to change the setting To play a voice message 1 Double click the message in your Inbox then double click the voice icon LE in the open message The CallPilot Player appears 2 Listen to the message using the buttons on the CallPilot Player to play stop and re play the message and go backward and forward You can adjust the volume and speed if you are using your computer for playback You can call the sender from your telephone 3 You can print delete save forward and reply the same as an e mail 4 When you are finished hang up the telephone if you used it close the CallPilot Player and close the open message Baie PON ey a OD TERS oe TOUR NANCE Close File Edit View Tools Message Help message A ee e e Reply Voice message Reply All Forward Print Delete Previous Mari AGEGE Close Player Mor File View Actions Help Mari Play Re play Status Stop Disconnect Play messages Call the sender from telephone Adjust Go to start Adjust Play messages A g volume Skipback Skip forward speed from computer To save a voice message as a file to use later 1 Inan open message right click a voice icon then click Save as 2 Inthe File name box type a name for the file select a folder to keep the file in then click Save Viewing fax messages To view faxes on your computer you must have Imaging
15. view user information and change your feature settings My CallPilot is not supported Page 6 CallPilot Player The Call the sender button is not available Page 10 Composing fax and text messages On the Compose Fax dialog box you can use the Subject field to add additional information to the fax cover page for example the name of the recipient when you send a fax directly to a fax machine The maximum length you can enter in the Subject field is 80 characters Page 11 Calling the sender of a message Calling the sender of a message is not supported Page 12 Setting message options Delivery Receipt is not supported Page 14 Personal distribution lists Group Lists are the equivalent of Personal Distribution Lists Group Lists can be created by the system administrator only Group Lists appear in the server address book with the letters GL after the group list name and cannot be created from the telephone Page 19 Linking to My CallPilot Linking to My CallPilot is not supported fusca ee Printed in Canada 18 September 2003 Contents Welcome to CallPilot 3 GING started 6 64 02 2i1choadekeeragne bat hreanniseaae can 4 Logging in to CallPilot 5 Working with your CallPilot messages 6 Playing voice messages 7 Viewing fax messages 8 Composing voice messages
Download Pdf Manuals
Related Search