Avaya CallPilot Quick Reference Guide
Contents
1. Custom code p Default code e eje Record a telephone call and store the recorded call in your mailbox Before you activate the Call Record feature ask the parties on the call for permission to record it The System Administrator must enable Call Record In some areas Call Record is not available as it contravenes local laws Custom code Default code 9 8 4 Press Le P 8 4 Jon your display telephone to forward calls directly to your mailbox For more information about all the CallPilot features refer to the CallPilot Reference Guide This guide explains in detail e Automated Attendant e Alternate extensions e Alternate language e Call Screening e Company Directory e Message Options e Outbound Transfer e Off premise Message Notification e Replying to a message e Target Attendant e Transferring calls2. ber Default code Custom code ojeg gJ Press 9 8 f Jon your display telephone to access your mail box menus Refer to the Mailbox commands illustration in this card to review your mailbox menus Default code Custom code 9lBJ 6 9 Transfer a call from your display telephone directly to a mailbox To transfer a call to a mailbox from your telephone 1 PressCe p lB 6 2 Enter the mailbox number 3 Wait until the display shows Call transferred before you attempt to use any other feature Custom code p Default code Jp BJE Intercept a caller who is listening to your mailbox greeting or leaving a message You can program a feature code to a memory button with an indicator on your display telephone If you program the Interrupt feature to a memory button e While a caller is listening to your mailbox greeting or leaving a message the indicator P or A flashes for the Interrupt button e Press the Interrupt button to retrieve the call To program a memory button with a feature code 1 Press BJ 2 The display shows Program Features 3 Press a memory button with an LCD indicator 4 Press and then enter the feature code that you want to pro gram 5 The display shows Programmed then ends the session
3. the Personalized mailbox greeting Use the Mailbox commands illustration as a guide when you record your greetings Recording Tips e Use your handset not the Handsfree feature e Speak clearly and at a pace that is easy to understand After you record Primary and Alternate greetings you must select a greeting to play If you do not select a greeting the Primary greeting plays automatically If you choose the Alternate mailbox greeting you are asked whether the mailbox accepts messages If you choose yes your mailbox receives messages in the normal way If you choose H no e Messages cannot be left in your mailbox e The Alternate mailbox greeting takes precedence over all other greetings Personalized greetings can be played for up to three specific external telephone numbers instead of the Primary or Alternate greetings Use the Mailbox commands illustration as a guide when you choose a greeting Change your mailbox password every 30 days Your mailbox password keeps your voice messages private and confidential Choose an uncommon password not 1111 or 1234 that is from four to eight digits long and does not start with zero Use the Mailbox commands illustration as a guide when you change your password CallPilot voice prompts tell you which dialpad button to press for CallPilot options On one line display telephones e Voice prompt plays immediately e Use the dialpad only to enter a command e Ifyo
4. NORTEL NETWORKS CallPilot Quick Reference Card CallPilot interface il 2 3 Skip back Play cele in in message Message message 4 5 6 Previous Next Message Record Message 7 8 9 Play Mailbox Call Messages Commands Sender Stop 2001 Nortel Networks P0919419 02 1 From your display telephone enter e 9 8 1 J Follow the voice prompts or the button options on your display telephone to open your mailbox and listen to messages 0 B 8 4 l l Mailbox Greetings Password Options Change 7 Target Outbound Attendant Transfer Record Greetings i 2 l l Primary Alternate Personalized Primary This card is for subscribers with display telephones that use the CallPilot interface Mailbox initialization You must initialize your mailbox to receive and store messages To initialize and open your mailbox for the first time 1 Press 9 eJl 2 Enter your mailbox number enter o 0 fo l0 password and press OK or J on your display telephone the default 3 Choose a password from four to eight digits long that does not start with zero Enter your new mailbox password and press OK or 4 Enter your new mailbox password again and press OK or f At the tone recor
5. a z E Z ie I meene Reply Message Forward Reply Compose Delete Send Options Envelope Message All Message Message Message Retrieving a deleted message You can retrieve a deleted message if you are still in a CallPilot session A deleted message remains in your mailbox until you end your current CallPilot session Return to your deleted message and press 7 6 From your display telephone enter Ce 8 f Follow the voice prompts or the button options on your display telephone to open your mailbox TIE Compose a Message Enter Address mailbox then press l Record Message End Recording to restore the message From an outside tone dial telephone dial your company s telephone number When CallPilot answers press and follow the voice prompts to open your mailbox number More about addresses e Continue to enter addresses and then press e Press 0 to cancel an address e You can press fi J i to dial by name e When you are finished entering addresses press again to end the list a ro He ga Play Message Re record Message 4 l l Private Urgent Options Delete Send e Acknowledge Timed Delivery Custom code J Default code 9 Bjo Press 9 8 0 on your display telephone to record and send a message directly to a mailbox without calling the extension num
6. d your name in the Company Directory Press to end the recording Press to accept the recording 7 Press 48 to end the session Now you are ready to record your personal mailbox greetings and to use the CallPilot features described in this card Nn Note If you do not record a personal greetings your Company Directory name plays to callers who reach your mailbox From an outside tone dial telephone dial your company s telephone number When CallPilot answers press and follow the voice prompts to open your mailbox and listen to messages 6 a Tools Goto Message Off Premise Message Notification Choose Greeting Call Forward Company Directory Name 2 Alternate There are three types of Personal mailbox greetings Primary Alternate and Personalized Primary mailbox greeting Is your everyday mailbox greeting In this greeting include your name mailbox number and a brief message explaining to callers that you are unable to answer their calls Alternate mailbox greeting Is a special greeting for times when you are away from the office or on vacation Personalized mailbox greeting Up to three Personalized mailbox greetings are available when your company subscribes to Caller ID CLID services from your local telephone company A Personalized mailbox greeting plays to callers based on the caller s telephone number CallPilot recognizes the assigned incoming telephone number and plays
7. u know the corresponding dialpad number for the option you want you can press it any time during the voice prompt e Ifyou do not choose an option after five seconds the voice prompt replays the options e Ifyou do not choose an option the CallPilot session ends On two line display telephones e Use the display button or the dialpad to enter a command e The voice prompt plays after a five second delay e When there are more than three options or you do not know what the options are wait for the voice prompt to state the options Example of a two line display Psd OTHR Display command line Display button options RETRY OK Display buttons i i Make sure you are familiar with how to operate display tele phones Refer to your Telephone User Card From your display telephone enter Q e ft Follow the voice prompts or the button options on your display telephone to open your mailbox From an outside tone dial telephone dial your company s telephone number When CallPilot answers press and follow the voice prompts to open your mailbox 1 2 3 4 6 When there are messages l l l l l l l in your mailbox these Skip Play Current Skip Previous Next Call Stop commands are available Back Message Forward Message Message Sender Use these commands to review send and respond to messages go u De ak ap
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