Home

Avaya Business Communications Manager - System Overview

1. Existing feature Supported on BCM450 Supported on BCM50 Capacity page 37 yes yes Dynamic Device Configuration page 38 yes yes WLAN 6120 and 6140 handsets page 38 yes yes System reset button page 39 yes yes Power On Self Test logging page 39 yes yes Security page 39 yes yes Meet Me Conferencing page 41 yes yes Software upgrade page 41 no yes SIP trunk enhancements page 42 no yes Silent Record a call page 44 no yes Activity Reporter page 44 no yes R2MFC MBM support page 44 yes yes EU compliant routers M222 and M252 firmware no yes page 44 WAN failover page 45 no yes Integrated Services Digital Network Basic Rate no yes Interface dial up support page 45 Network Configuration Manager support for BCM yes yes page 45 Global Analog Trunk Interface localization page 45 no yes Analog Direct Inward Dial Media Bay Module yes yes page 45 8x16 Media Bay Module page 45 yes yes Next generation IP phones page 46 yes yes SIP and H 323 interoperability page 46 yes yes Hardware inventory page 47 yes yes Proactive voice quality monitoring page 47 yes yes Ad Hoc conferencing page 47 yes yes Meridian Customer Defined Network Trunk no yes Anti Tromboning with integrated applications page 48 Session initiated protocol page 48 yes yes Terminal and mobility support page 49 yes
2. BCM50 expansion unit You can expand BCM50 trunk and station capacity by connecting up to two external BCM50 expansion units Expansion ports on the BCM50 are enabled through keycodes The expansion unit fits easily with the BCM50 and is easy to integrate and install using the wall mount and rack mount accessories The expansion unit connects to the BCM50 using an RJ 45 CATS cable and uses its own external power supply both of which are provided with the expansion unit System Overview 30 Chapter 5 BCM expansion cabinet or unit and media bay modules Figure 11 BCM50 Expansion unit page 30 shows an expansion unit Figure 11 BCM50 Expansion unit MEM MBM bay date Expansion port to main unit BCM media bav modules BCM supports the following MBMs e 4x16 Combo 4 analog trunks 16 digital stations North America only e 8x16 combo 8 analog trunks 16 digital stations e ADID4 and ADID8 modules North America only e ASM68 8 port analog station interface North America only e CTMA 4 port CLID trunk module North America only e CTMB8 8 port CLID trunk module North America only e DTM digital trunk module BRI ISDN Basic Rate trunk module e DSMI6 16 port digital station module e DSM32 32 port digital station module e GATM4 l port global analog trunk module e GATMS 8 port global analog trunk module e GASMS 8 port global analog station module R2MFC e
3. NN40170 103 55 Chapter 7 Support security and servicing The information in this chapter applies to both the BCM50 and the BCM450 platforms running BCM 5 0 BCM provides solutions for client support replacement parts upgrades and enhanced servicing Client operating system support In general BCM PC based applications support Microsoft Windows XP Professional Windows Vista Windows Server 2003 and Windows Server 2008 Business Element Manager also supports Citrix Presentation Server 4 0 on Windows 2003 Server All Editions For the Unified Messaging Client Citrix MetaFrame XP Citrix Presentation Server 3 0 and Citrix Presentation Server 4 0 are also supported on Windows Server 2003 All Editions BCM applications for BCM 50 450 5 0 support the following Vista versions Microsoft Vista Business Microsoft Vista Ultimate and Microsoft Vista Enterprise For more information about BCM Microsoft Vista support see Microsoft Vista operating system on page 63 Field replaceable units BCM450 Field replacable units FRU include primary and secondary hard disk drives primary and secondary fans Universal Power Supply module redundant power supply module and the Base Function Tray For more information on replacing FRUs see Nortel Business Communications Manager 450 5 0 Maintenance NN40170 503 BCM50 Field replaceable units FRU strategy is consistent with previous BCM50 systems including a replacement
4. Activity Reporter s s ww eb een sud heed R2MFC MBM support EU compliant routers M222 and M252 firmware 0 00 eee Y uu WAN failover usa ke RR ER RERO ERR Integrated Services Digital Network Basic Rate Interface dial up support Network Configuration Manager support for BCM Y Y eee eee Global Analog Trunk Interface localization Analog Direct Inward Dial Media Bay Module 33 33 34 34 34 35 35 35 35 36 37 38 38 39 39 39 39 39 39 40 41 41 41 41 42 42 42 42 43 43 43 43 43 44 44 44 44 45 45 45 45 45 NN40170 103 Contents 5 On16 Media Bay Moule is e ia bod SE seed RC eee hoger o ind 45 Next generation IP phones ai aa e ud ERE HERR eee Eee ORR Rx HE 46 SIP and H 323 Interoperabilily 5s sas prc CR eed Pedo cie be ee 46 Hardware Inventol V s l sas emeiizznzzzjn DOG EE SEER REY qo E EE RR D EUR a 47 Proactive voice quality MOnitoring sisse eot kh RE ERG rx OR OR RE 47 PULO i i cae aqu expe aba Ed Sr ERR QS CX bRUE ac Pos aua as a UP 47 Meridian Customer Defined Network Trunk Anti Tromboning with integrated applications 48 Session niliated PRIORI cuu usate a Kadir RA ane 48 Terminal and mobility SUDBOFt iu uses or sgh ma Rc ORE ES PRE R VERE wl RE TS 49 GODI ORBIS asa as ka gota de tbe ad CRI PEDE Reda d CE Hao pde 49 EU Sait ios cue asque a Gul hod dd dni ein a AO han Bui ly cdd WEAD 52 Parameter renum
5. Table 8 Digital interface availability by market profile Market profile DSM16 Digital station BRI BRI cNIC DTM RAMFC DSM32 interface Australia Y Y Bahrain Brazil CALA Canada Caribbean Denmark France Germany Global SSSI SI SAS Holland Hong Kong AN Ireland SI a I I SI S0 AR I I SS SN SS SSIS SIS SI IN SNE SN lt Italy Malaysia Mexico New Zealand North America Norway SS Poland PRC NEN NE NEN NEN NEN NEN NEN NN NN NN SENN I SI SI SI S SSSI S N NNN N S I S XIX SENN SAS System Overview 52 Chapter 6 BCM features Table 8 Digital interface availability by market profile Market profile DSM16 Digital station BRI BRI cNIC DTM RAMFC DSM32 interface Russia v v Saudi Y Y Singapore Y Y South Africa v v Spain Y Y v v Y Sweden v v A Y v Switzerland A Y v A v Taiwan Y Y Y Y United Kingdom Y Y Y Y Y For additional information about the market profile attributes for your BCM system refer to the market profiles reference in Nortel Business Communications Manager 5 0 Configuration System NN40170 501 Set templates Element Manager administrators can use this feature to configure multiple telephone sets by propagating the information and modifications through the template You can com
6. Hardware Digital Terminals Yes Yes Yes Yes Yes T7000 Yes Yes Yes Yes Yes T7100 and M7100 Yes Yes Yes Yes Yes T7208 and M7208 Yes Yes Yes Yes Yes T7316 and M7324 Yes Yes Yes Yes Yes T7316e Yes Yes Yes Yes Yes T7406 Yes Yes Yes Yes Yes T7406e Yes Yes Yes Yes Yes T24 KIM and CAP Yes Yes Yes Yes Yes Norstar Audio Conference Unit Yes Yes Yes Yes Yes Doorphone Yes Yes Yes Yes Yes IP Terminals IP Phone 2001 Yes Yes Yes Yes Yes IP Phone 2002 Yes Yes Yes Yes Yes IP Phone 2004 Yes Yes Yes Yes Yes IP Phone 2007 Yes Yes Yes Yes Yes IP Key Expansion Module 24 Yes Yes Yes Yes Yes IP 11xx Key Expansion Module No 3 0 Yes Yes Yes Yes IP 12xx Key Expansion Module No 3 0 Yes Yes Yes Yes IP 12xx Key Expansion Module with No 3 0 Yes Yes Yes Yes Display i2050 Softphone Yes Yes Yes Yes Yes IP Softphone 2050 No Yes Yes Yes Yes System Overview 78 Chapter 10 BCM compatibility matrix Table 9 BCM compatibility matrix Component or feature BCM 4 0 BCM50 3 0 BCM450 1 0 BCM50 5 0 BCM450 5 0 IP Phone 2007 Yes Yes Yes Yes Yes IP Phone 1110 No Yes Yes Yes Yes IP Phone 1120e Yes Yes Yes Yes Yes IP Phone 1140e Yes Yes Yes Yes Yes IP Phone 1210 1220 1230 No Yes Yes Yes Yes IP Audio Conference Phone 2033 Yes Yes Yes Yes Yes WLAN Handsets WLAN 2210 Yes Yes Yes Yes Yes WLAN 2211 Yes Yes Yes Yes Yes WLAN 2212 Yes Yes Yes Yes Yes WLAN 6120 No No Yes Yes Yes WL
7. System Overview BCM 5 0 Business Communications Manager Document Status Standard Document Number NN40170 103 Document Version 02 02 Date August 2009 NORTEL Copyright 2009 Nortel Networks All Rights Reserved The information in this document is subject to change without notice The statements configurations technical data and recommendations in this document are believed to be accurate and reliable but are presented without express or implied warranty Users must take full responsibility for their applications of any products specified in this document The information in this document is proprietary to Nortel Networks Trademarks Nortel the Nortel logo and the Globemark are trademarks of Nortel Networks Microsoft MS MS DOS Windows and Windows NT are trademarks of Microsoft Corporation All other trademarks and registered trademarks are the property of their respective owners Contents 3 Contents Chapter 1 Getting started si sdsaniente enzensententintsezjateszzansn 7 les il UNIO ou conn 15868 ST PET Ti g 7 Ia bce Seca Ne Rein a eS ee Aa BB s as See ears 7 rng SEF FN a weed eee eRe RS Re ee wie FFYN EF 7 Related PUDIGHIONS 60 4 e409 hi ifa See eRe EERE EE ir SURE RURAL RNC E EEO 8 Chapter 2 BCM450 hardware serere rn 11 IL REIR a or a D eoi cd Th ape e Rasta ls AN lesa ei i ote 12 Additional BOM hardware see YE temo RR RD DRE DR DER I RE ER Rea 13 BCM physical dime
8. a shared drive available on the network or a remote FTP server Software updates To ensure that BCM maintenance costs are low even in an environment of security and corrective content updates the BCM handles software updates as follows Note that you can apply the Factory Backup Image with a Level 2 reset which overwrites the current installed software on the BCM You can download software updates to the BCM either on demand or according to a schedule from a USB port a shared network drive a remote FTP server or a client PC Update software is automatically checked against the BCM software history and validated before you transfer it You can schedule the software update separately For example you can schedule a download for Tuesday night but you can schedule the application for Friday at 2 00 You can program multiple software update packages to be applied at the same time One software update package can include updates for multiple software components While many software updates do not require a system restart some software components require a restart for the update to take effect No more than one system restart is required if one or more of the software components being updated by the software update package requires a reboot Software upgrades are handled in the same way and use the same tool as software updates You can set up the entire software update process for hands off operation if the software content can either
9. Fax On Demand and Fax Overflow Fax Answering is available even if you do not have the Fax option installed on your system For more information about Fax see the CallPilot Fax Set Up and Operation Guide Unified messaging With Unified messaging you can use your e mail application to access voice fax and text messages from your personal computer You can use Unified Messaging with several popular e mail application including e Microsoft Outlook 2002 XP Outlook 2003 and Outlook 2007 including Internet Mail Mode e Lotus Notes 6 x 7 x and 8 x e GroupWise 6 5 7 0 and 7 0 1 except on Windows Vista Microsoft Outlook Express 6 x and Windows Vista Mail For more information see the Unified Messaging Configuration Guide Intelligent Contact Center Intelligent Contact Center ICC is an evolution of the existing Call Center capability on BCM ICC has the same functionality as the current Professional Call Center with the ability to choose exactly the number of agents and skillsets that a customer or customer site requires The existing Intelligent Contact Center provides the following features e Provides maximum flexibility in granularity e Any combination of Agents and Skillsets within the boundaries of a platform This combination confusing of features between Basic and Professional Channel partners and customers need not to worry about which functionality belongs to which product Contact Center with Profess
10. IKEv1 Main Mode IKEv1 Quick Mode Diffie Hellman Group 1 2 IPSec Tunnel Mode ESP NAT Traversal Security Services Router cryptographic services DES and 3DES data authentication SHA 1 data authentication MD 5 authentication services preshared secrets security services stateful firewall intrusion detection AES support digital certificates supported RADIUS support many to one static many to many port forwarding IPSec pass through NAT support for tunnel mode IPSec tunnels Throughput traffic performance 23 1 Mb s Clear text routing Static through tunnel RIP v1 through tunnel and clear text RIP v2 through tunnel and clear text IP Services DHCP client DHCP server with support for Nortel Internet Telephones DHCP Relay supported System Overview 22 Chapter 3 BCM50 hardware e DNS Proxy e DNS with VPN client e WAN failover supported e PPPoE e PPTP ethernet router only e Configurable MAC address e Clear text traffic WAN to LAN 33 9 Mb s LAN to WAN 30 5 Mb s BCM50e The BCM50e in Figure 5 BCM50e front panel page 22 provides call processing and data routing features and is suitable for networks that require data routing capability using an integrated Ethernet router The WAN interface port provides 10 100 Ethernet with automatic sensing and automatic polarity If you have existing or alternative WAN access technology you can still benefit from the VoIP features of the BCM50
11. Mailbox Manager FGatLllBB iuseasau e RR RARE UR CAR DU SDE RUE O RROD ROE eR ERE 68 My MADOX PPP 68 OH Premise IEOR ficient can soi dc ar tei oedema eek 69 System Overview 6 Contents Outbound Transfer Greeting and Spoken Mae iu Y kr ERES ACC V EX Ra ER AC ORC Personal Attendant Fax Setting Call Forward CallPilot Features included with CallPilot Y Y Y I IY YY Y Y Y uu uu ud uu Voicemail Auto Attendant Custom Cal ROBENAL rrei kersaint iet i il ba dee ads Fax Answering CallPilot options Message NEG OT KIEL ee B ee ee ee SOR FAR ssprrsndeszja Unified messaging Intelligent Contact Center Multimedia Contact Center Local Area Network Computer Telephony Engine 0000 Call Detail Recording Personal Call manager Find Me Follow Me Professional Call Recording Overview lIGUOR ausu O Message Forwarding Chapter 10 BCM compatibility matrix BCMBO hybrid configuration 69 69 69 70 70 70 71 71 71 71 71 71 71 72 72 72 73 73 73 74 74 74 74 fa 75 77 80 NN40170 103 Chapter 1 Getting started The information in this chapter applies to both the BCM50 and the BCM450 platforms running BCM 5 0 About this guide This system overview gives a high level understanding of the core capabilities and features of Nortel Bus
12. Start up sequence Solid yellow Solid yellow Power is applied to the system Solid yellow Off POST Power On Self Test duration 9 seconds Solid yellow Solid yellow System initialization duration 14 seconds Solid green Solid yellow Kernel initialization duration 8 seconds or Safe OS Solid green Blinking green Services initialization duration 1 minute Solid green Solid green System running Solid green Solid red Services initialization FAILURE Safe Mode start up sequence Solid red Solid green System is running with manufacturing settings enabled Solid red Solid red System is running in Software Reset mode Solid red Blinking yellow System is running in Configuration Reset mode Shutdown sequence or FAILURE Solid green Blinking yellow Graceful shutdown in progress trigger Element Manager or UPS Off Solid yellow Graceful shutdown completed Solid red Blinking yellow Overheat detected thermal shutdown completed Solid red Solid red Power spike or rail power fluctuation detected Blinking red Solid red Rail power fluctuation power monitor shutdown completed Solid yellow Solid red Power spike shutdown completed temperature and rail power OK Off Off No power system is shut down power cable is disconnected Start up profile LED combinations seen only during initial system install or staging System Overview 28 Chapter 4 LED strategy
13. Table 3 LED states with descriptions of LED combinations Power LED Status LED LED combinations description Blinking yellow Blinking yellow Start up profile executing Solid green Solid green Start up profile successfully applied Blinking yellow Blinking red Start up profile FAILURE NN40170 103 29 Chapter 5 BCM expansion cabinet or unit and media bay modules The information in this chapter applies to both the BCM50 and the BCM450 platforms running BCM 5 0 BCM450 capacity can be expanded by means of an expansion cabinet BCM50 capacity can be expanded by means of an expansion unit Expansion cabinets and expansion units are populated with media bay modules MBM BCM450 expansion cabinet You can expand BCM trunk and station capacity by connecting an external BCM expansion cabinet The expansion port on the BCM is enabled through keycodes The expansion cabinet is easy to integrate and install with the BCM using the wall mount and rack mount accessories The expansion cabinet connects to the BCM using an RJ 45 CATS cable and uses its own external power supply both of which are provided with the expansion cabinet An expansion cabinet can support six MBMs Figure 10 BCM system with expansion cabinet page 29 shows a BCM450 system with expansion cabinet Figure 10 BCM system with expansion cabinet Expansion cabinet Main unit
14. 0 e provides customers with optimal use of trunk facilities enables a large number of feasible networking scenarios to serve customers With MCDN TAT BCM can determine whether calls routed across a network by the integrated AutoAttendant or Voicemail should invoke TAT or Trunk Route Optimization TRO MCDN to optimize the trunking network connection Session initiated protocol BCM supports H 323 and SIP VoIP basic call communication for BCM to BCM calls Both SIP and H 323 can leverage the same features that Nortel Voice Networking MCDN capability provides Existing supported SIP features include e SIP REFER incoming only e SIP proxy failover e RFC 2833 locating SIP Servers using DNS RFC3263 SIP Trunk Authentication e T 38 and G 711 Fax over IP support e SIP registration The Nortel voice networking MCDN supported features include e Private Name Number Network Call Redirection Info NCRI e Trunk Anti Tromboning TAT e ISDN Call Connection Limit ICCL e Message Waiting Indication MWI e Trunk Route Optimization TRO NN40170 103 BCM features Chapter6 49 In enterprise network systems the SIP feature supports private numbering plans optimizes the use of network traffic TAT TRO ICCL and supports centralized voice mail applications NCRI MW using the SIP messaging protocol By making these capabilities available using the SIP protocol you can begin to transition your network to the latest s
15. BCM features Chapter6 47 e CS2100 SE11 and SE13 MCS51003 5 Hardware inventory The Business Element Manager hardware inventory panel for BCM450 and the Entity management information base MIB provides a complete hardware inventory view of all BCM450 hardware components to the FRU level Proactive voice quality monitoring With the proactive voice quality monitoring PVQM capability you can set call quality thresholds for IP sets and receive an alert and if these thresholds are exceeded You can proactively identify voice quality of experience QoE issues for every call In turn you can troubleshooting of voice quality issues within the network PVQM supports calls from an IP set to any other set or trunk The measured call quality metrics includes the following e packet loss e inter arrival jitter e listening R value e RTCP round trip delay With PVQM a system wide summary view of threshold violation alert occurrences is maintained Threshold violations can be sent as alarms and used by the central AppManager VoIP performance monitoring product from NetIQ to generate a system wide view of the voice quality of the network and to help diagnose voice quality issues The alarms include extensive call quality information in accordance with IETF RTCP XR RFC 3611 PVQM on BCM e provides the ability to monitor the quality and integrity of IP based voice networking e is a significant differentiator in VoIP convergence network
16. BCM50 installations that require data networking IP sets or VoIP trunking BCM50 can function as a DHCP client to a network DHCP server for automated IP address assignment BCM50 can also function as a DHCP server to provide both IP phones and a directly connected Element Manager PC with the IP configuration Startup profile To accelerate the initial installation programming of system level parameters you can use the Startup Profile to quickly place the BCM in a basic operational state ready to program without having to use Element Manager or set based administration The Startup Profile is an easy to use template you can datafill using Microsoft Excel The Startup Profile provides a quick interface to define for example the following parameters System Overview 58 Chapter 8 BCM management e system profile including country telephony template and key voice mail attributes e system IP parameters e system level telephony attributes to automatically create the system DNs e keycode information through automated application of keycodes users and groups You fill out the template save it to a USB storage device and insert the memory stick into the USB port of the BCM during the initial startup of the system This information is read into the BCM and applied during a single restart sequence BCM Release 5 0 users should note that the Startup Profile is similar to the Quickstart wizard of the BCM200 and BCM400 but it can be
17. datafilled and applied without an IP connection to the unit a PC or telephone The Startup Profile executes quickly and includes a broad scope of system level parameters Remote management accessibility BCM has an integrated analog modem that can accept an incoming modem call on any BCM system line You can configure the BCM system to have the modem automatically answer a specific line with configuration options You can manage from BRI Remote users can also initiate a voice call to a person or an autoattendant who transfers the call to the modem The analog modem also supports callback for management access to the BCM which can be used to support automatic dial out on SNMP traps and automated sending of Call Detail Records CDR to a remote CDR collection point The modem is also enhanced with CLID Although Nortel does not recommend that you use the analog modem to transfer large files the modem provides a flexible method of remote access to remotely perform all programming tasks BCM50 and BCM450 Release 5 0 also include 2 ISDN interfaces ISDN uses existing analog telephone wires to multiplex data into separate digital channels which increases bandwidth ISDN uses a single transport to carry multiple information types Where you once required separate networks for voice data images or video conferencing it now combines into one common high speed transport The default IP address for both interfaces is 10 11 16 1 The default conf
18. expansion unit is a compact unit that accommodates the Media Bay Modules MBM used by other BCM platforms The BCM50 main unit can support a maximum of two expansion units For more information see BCM expansion cabinet or unit and media bay modules page 29 The wall mount bracket is an inexpensive bracket for mounting the BCM50 or expansion unit to a wall for more information see Mounting kits page 30 An optional wiring card which provides RJ 45 connectors for all main unit trunk and station interfaces is also available for use with the wall mount bracket The rack mount shelf is an inexpensive shelf for mounting a maximum of four BCM50 systems into a standard 19 inch rack For more information see Mounting kits page 30 An optional patch field that provides RJ 45 connectors for all main unit trunk and station interfaces is also available BCM50 supports the complete range of IP telephony capability offered by existing BCM products These features are enabled through keycodes and require no additional hardware e VoIP Gateway H 323 or SIP up to 12 VoIP trunks e VoIP Telephony Clients up to 32 VoIP Telephony clients that support the IP Softphone 2050 client the Mobile Voice Client 2050 and the complete range of Nortel IP phones e Gateway trunks up to 12 SIP trunks BCM50 physical dimensions BCM50 has a compact plastic enclosure so that you need not add hardware to enable features and applications The compact siz
19. leave voice messages and two callers can be in the autoattendant while four callers listen to voice messages The number of ports can support a fully configured a BCM system with a full complement of voice mailboxes BCM is delivered with Mailbox Manager and CallPilot Keycoded CallPilot options are also available as are other BCM applications such as Meet Me Conferencing LAN CTE Personal Call Manager and Call Detail Recording Meet Me Conferencing Meet Me Conferencing provides feature rich high density conferencing capabilities for BCM users Designed to provide a more sophisticated feature set for formal conference calls Meet Me Conferencing allows parties to establish a teleconference by calling in to a specified bridge number at an agreed on time One party acts as the chairperson and has additional powers to start stop secure and control the conference Conferences are initiated by calling in to the system on designated lines or to a specified directory number The service responds by prompting the caller for the conference ID and optional pass code The caller then receives music on hold until the chairperson starts the conference At that point a multiway voice conference is established with all parties in the conference Mailbox Manager You can use Mailbox Manager to administer the following features through a browser Off Premise Notification settings e Password e Outbound transfer settings e Spoken name import e
20. new or an urgent message You can use the Outbound Transfer to allow your callers to reach you at a destination different from your telephone by the pressing a key Off Premise Notification Use Off Premise Notification OPN to enter a destination that can be an extension an external number or a pager number You can turn notifications on or off apply start and end times and select a message type Outbound Transfer You can enter an extension number as your outbound transfer destination or a telephone number to for outbound calling Greeting and Spoken Name You can use the greetings and spoken name page to record or re record your spoken name standard greetings primary and alternative and three personalized greetings For each spoken name and greeting a guide text informs you whether the spoken name and greeting are recorded Personal Attendant You can select the system attendant as your personal attendant default setting or you can enter a specific extension System Overview 70 Chapter 9 BCM applications Fax Setting Use the Fax Setting page to enter a destination where faxes can be printed The destination can be an extension or a telephone number if outcalling is enabled For users without the outcalling capability you can enter only an extension on the Fax Setting page Call Forward You can use the Call Forward page to forward your phone to voice mail When you forwarded the telephone to voice m
21. only calls which have the same browser features of phone and browser calls but no voice call component Local Area Network Computer Telephony Engine BCM Computer Telephony Integration CTI products provide an interface between your personal computer and your BCM system With these products you can use telephony applications through the Windows operating system to control your telephone One BCM CIT software component is Local Area Network Computer Telephony Engine LAN CTE LAN CTE provides an interface between your personal computer your telephone and the BCM system With LAN CTE installed on your computer you can run LAN CTE or TAPI applications to communicate with and control your telephone For more information see the LAN CTE Configuration Guide Call Detail Recording Call Detail Recording CDR is an application that collects call activity Each time a telephone call is made to or from your company CDR can record information about the call You can use the information CDR collects to create reports about call activity CDR also provides an interface to third party applications for call accounting and billing System Overview 74 Chapter 9 BCM applications For more information see the Call Detail Recording System Administration Guide NN40020 605 Personal Call manager Personal Call Manager is a TAPI based application that provides an easy to use interface between your computer and your telephone You use the t
22. patches and software release upgrades e ability to test the system ability to generate alarms and logs including system security alarms and logs Audit log tracks critical changes to the system and the logon attempts including e last successful login identification and interface e last failed login attempt and total failed logons since last successful logon configuration change log to track configuration changes to system by user ID With audit logging of long attempts the BCM user can track security violation attempts and determine further action If you suspect a user ID security breach as a result of system configuration changes the audit logging of configuration changes provides traceability to user IDs and interfaces An overall increase in security you have with effective logging capabilities for Audit Trail logs Alarm logs and Configuration Change logs NN40170 103 BCM features Chapter6 41 If you require improved interface access and communications security for alarm log and file transfers you can use these security enhancements As well you can audit and identify the critical system changes that specific users initiate Platform accounts Platform accounts are integrated accounts that allow access to Element Manager and other functions based on privileges The maximum number of accounts is increased to 280 active accounts for each BCM User ID length The maximum character length for the user ID is 128 c
23. router hard disk drive and a BRI CDC card CDCs are not hot pluggable Servicing for BCM50 Serviceability enhancements in BCM50 include the following BRI CDC offered as a FRU e reduced dependency on DIP switches for Media Bay Modules as global profiles are downloadable System Overview 56 Chapter 7 Support security and servicing NN40170 103 57 Chapter 8 BCM management The information in this chapter applies to both the BCM50 and the BCM450 platforms running BCM 5 0 You can quickly and easily install configure and administer BCM These topics summarize the BCM management areas e Ease of installation e Remote management accessibility on page 58 e On box and device manageability features on page 59 Log management on page 59 e Set based administration on page 60 e Business Element Manager on page 60 e Keycodes on page 62 e Network Configuration Manager on page 63 Microsoft Vista operating system on page 63 Ease of installation BCM installation is easy with innovative hardware and management tools The simple nature of BCM physical installation with the multipurpose RJ 45 based connector strategy provides easy installation The dedicated RJ 45 port for management access provides easy access to the unit for on site PC based element management tasks You can perform all configuration using the Business Element Manager on page 60 BCM50 For
24. sales with its market leading proactive focus on every call e mitigates customer issues to determine whether the data network or the BCM is at fault when call quality issues situations occur e provides consistency in the QoE solution across Nortel enterprise call servers to facilitate mixed network deployments Ad Hoc conferencing Currently the BCM supports three party conferencing Ad Hoc Conferencing extends this capability to support multi party conferencing Ad Hoc conferencing e provides a user interface model which is similar to the current F3 conference System Overview 48 Chapter 6 BCM features ensures no impact on the user s feature button footprint that is no requirement exists for additional IC keys or for an additional feature key e provides the current three party conferencing capabilities allowing users the flexibility to have larger multi party conferences e BCM450 supports up to 124 simultaneous participants on up to 62 conferences BCM 50 supports up to 18 simultaneous participants on multiple conferences Meridian Customer Defined Network Trunk Anti Tromboning with integrated applications The BCM currently uses Meridian customer defined network MCDN signaling to optimize network resource use to transfer or forward station to station calls With this feature voice mail and autoattendant applications can use MCDN capabilities to optimize network use MCDN trunk anti tromboning TAT on BCM 5
25. wall mount bracket is an inexpensive bracket for mounting the BCM or expansion cabinet to a wall for more information see Mounting kits on page 30 You can rack mount a maximum of four BCM systems directly into a standard 19 inch rack For more information see Mounting kits on page 30 BCM physical dimensions Table 1 BCM450 physical dimensions page 13 describes the physical dimensions of the BCM main unit and expansion cabinet Table 1 BCM450 physical dimensions Dimensions BCM main unit BCM expansion cabinet Height 7 in 17 8 cm 7 in 17 8 cm Width 17 5 in 44 5 cm 17 5 in 44 5 cm Depth 18 in 45 8 cm 18 in 45 8 cm System Overview 14 Chapter 2 BCM450 hardware The BCM main unit and expansion cabinet design features include in following components e rubber feet that allow unit installation on a desktop or a shelf e optional wall mount bracket kit e optional rack mount shelf BCM physical interfaces Figure 2 BCMA50 physical interfaces and LEDs page 14 maps the physical interfaces of the BCM450 hardware Figure 2 BCM450 physical interfaces and LEDs OAM port port 0 LAN port port 1 LAN port port 2 Music source Auxiliary ringer Page relay Page output HDD LEDs Power LED COM port Status LED DS256 expansion port Your BCM is equipped with the following interfaces An RJ 45 jack used to connect a computer running administration software such as E
26. yes Global markets page 49 yes yes NN40170 103 BCM features Chapter 6 37 Table 4 Existing BCM features Existing feature Supported on BCM450 Supported on BCM50 Set templates page 52 yes yes Parameter renumbering page 52 yes yes For new features and capabilities introduced with BCM 5 0 see New features on page 34 Capacity For BCM450 the base platform supports 100 stations 48 trunk channels with the exception of E1 trunks which support two DTM MBMs for a total of 60 E1 trunks 64 conference participants and 2 fax ports BCM features are enabled through keycodes and require a CEC to be installed to allow maximum capacities e VoIP Gateway H 323 or SIP up to 130 VoIP trunks for BCM450 and up to 12 VoIP trunks for BCM50 e VoIP Telephony Clients up to 300 VoIP Telephony clients for BCM450 that support the IP Softphone 2050 client the Mobile Voice Client 2050 and the complete range of Nortel IP phones and up to 32 VoIP Telephony clients for BCM50 e SIP Gateway trunks up to 130 SIP trunks for BCM450 and up to 12 SIP trunks for BCM50 Table 5 BCM capacity page 37 provides the overall capacity limits of the BCM450 and BCM50 platforms Table 6 Device type maximums page 37 shows the device type maximums for the BCM450 and BCM50 Table 5 BCM capacity Feature Value for BCM450 Value for BCM50 Digital sets support 300 total users of a
27. 0170 603 Power On Self Test logging Power On Self Test POST is a set of hardware tests occurs early in the system boot cycle The data from these tests are captured and published to the standard log system when the boot cycle is complete When the BCM is powered up it goes through a number of POST to validate the system Results from the POST are currently displayed on the serial port in real time The solution provided here is a complete solution for making POST results available on the main file system Security BCM supports the following security enhancements introduced in previous BCM platforms Last failed login time The last failed login time information is added to the current user panel in Element Manager and displays the last time the login was attempted and failed Web access on Secure Socket Layer Version 3 BCM sets the default Secure Socket Layer SSL protocol to SSLv3 for Web access User account access management This feature significantly improves BCM user account access management by enhancing password session account authentication and access management These improvements align the BCM with the security enhancements introduced with BCM50 and add incremental capabilities Password Management and Policy Enhancements include Minimize the vulnerability of passwords password characteristics are now more stringent length criteria System Overview 40 Chapter 6 BCM features password
28. 50 hybrid configuration A BCM50 system is defined as a hybrid configuration if it is configured with a mix of IP phones IP clients or IP trunks and with non IP phones terminals or trunks digital phones analog phones FAX machines digital T1 E1 PRI trunks BRI interfaces and analog trunks For a BCM50 system deployed in a hybrid configuration it is recommended that the total number of stations digital phones IP phones analog terminals BRI B channels for station side not exceed 50 Additional stations can reduce the performance effectiveness of the BCM50 If you use Meet Me Conferencing Nortel recommends you increase the number of voice mail plus Call Centre Voice Mail CC resources from 10 to 15 When the number of voice mail plus Call Centre resources exceeds 10 the following engineering rule applies e For a BCM50 system deployed in a hybrid configuration if the number of voice mail plus Call Centre resources required exceeds 10 maximum 15 and the trunks use the G 729 codec the number of IP trunks must not exceed 10 NN40170 103 BCM compatibility matrix Chapter 10 81 The number of IP trunks may number 12 if the trunks are configured with the G 711 codec System Overview 82 Chapter 10 BCM compatibility matrix NN40170 103
29. AN 6140 No No Yes Yes Yes MCS Card Yes Expansion cabinet 1 Exp with 6 MBMs Applications Integrated IVR Yes No No No No IP Sets 64 32 300 32 300 IP Trunks 60 12 130 12 130 H 323 with MCDN Yes Yes Yes Yes Yes SIP Yes Yes Yes Yes Yes SIP with MCDN Yes Yes Yes Yes Yes Voice Mail ports 32 10 31 63 with 110 31 63 with CEC CEC IP Music Yes Yes Yes Yes Yes Fax ports 2 2 2 8 with 2 2 8 with CEC CEC installed installed IP Trunks Codecs Management NCM NCM 5 0 NCM 5 0 NCM 5 0 NCM 5 0 NCM 5 0 NetIQ support Yes Yes Yes Yes Yes System Set Based Admin F9 8 Yes Yes Yes Yes Yes Element Manager Yes Yes Yes Yes Yes Set Based Admin NN40170 103 BCM compatibility matrix Chapter 10 79 Table 9 BCM compatibility matrix Component or feature BCM 4 0 BCM50 3 0 BCM450 1 0 BCM50 5 0 BCM450 5 0 Telephony Yes Yes Yes Yes Yes CallPilot Yes Yes Yes Yes Yes PVQM Yes Yes Yes Yes Yes BCM Monitor POST Applications LAN CTE Yes Yes Yes Yes Yes CDR Yes Yes Yes Yes Yes Meet Me Conferencing No Yes Yes Yes Yes Activity Reporter No Yes Yes Yes Yes Mailbox Manager Yes Yes Yes Yes Yes Operator MB Manager Yes Yes Yes Yes Yes Intelligent Contact Center Basic Contact Center Yes Yes Yes Yes Yes Professional Contact Center No No No No No Reporting for Contact Center Yes Yes Yes Yes Yes Multimedia Contact Center Yes Yes Yes Ye
30. EA and APAC markets The BCM50 integrates voice and data capabilities IP telephony gateway functions and data routing features into a single telephony system The BCM50 is a compact system that you use to create and provide telephony applications for use in a business environment Common features and capabilities BRI Compact Daughter Card CDC Performance conforms to ITU 1 430 ETSI ETS 300012 ANSI T1 605 and safety standards and lightening protection Additional CDC connector for a total of two CDC slots Xilinx FPGA XC3S400 4FT256C Integrated eight port 10 100 Ethernet switch to support future eDSP CDC upgraded from five port 2 5 in hard drive and new bracket Optimized position of fan cable SATA cable and hard drive connector POL Current Limiting Introduce BRI and improve pack performance and customer feature set Memory parity Upgrade DSP and microprocessor System Overview 24 Chapter 3 BCM50 hardware e GASI support BCM50b The BCM50b Main Unit provides functionality similar to the BCM50 main unit The difference is that the BCM50b main unit has two integrated BRI ports that replace the four analog lines on the RJ 21 telephony connector e new CSC with integrated BRI in place of integrated GATI e keycode BRI ports Figure 7 BCM50b front panel page 24 shows a BCM50b front panel Figure 7 BCM50b front panel BCM50ba The BCM50ba Main Unit provides similar
31. FEM for BCM450 Mounting kits Businesses can have a range of physical environments in which the system must be installed Mounting kits are available for the BCM450 and BCM50 NN40170 103 BCM expansion cabinet or unit and media bay modules Chapter5 31 BCM450 The BCM has optional accessories you can use to tailor the installation to the needs of the location For more information on mounting options mounting equipment and procedures refer to Nortel Business Communications Manager 450 5 0 Installation System NN40170 303 BCM50 The BCM50 has optional accessories you can use to tailor the installation to the needs of the location Small system wallmount bracket You can use this optional bracket to mount the BCM50 and expansion unit on a vertical surface Attach the bracket to the surface and hang the BCM50 from the bracket The details on the bracket ensure that the BCM50 securely locks into place The bottom of the bracket includes a covered cable tray to organize cables An optional add in card that mounts into the cable tray is available to provide RJ 45 connections for the main unit trunk and station interfaces Figure 12 Small system wallmount bracket page 31 shows a small system wallmount bracket Figure 12 Small system wallmount bracket d Vel hi li Small system rackmount bracket You can install this optional shelf in a standard 19 inch rack and mount the BCM50 and expansion un
32. Figure 5 BCM50e front panel em e nener 7 a ma rd BCM50a The BCM50a in Figure 6 BCMS50a front panel page 22 provides call processing data routing features and an integrated ADSL modem The BCM 50a is a stand alone set of integrated applications With the BCM50a you have complete voice and Internet service with efficiency and convenience Figure 6 BCM50a front panel These features provide a complete integrated Communications Server ADSL access package for ease of interconnecting with service provider ADSL networks e TU G 992 1 G DMT e G 992 1 Annex A NN40170 103 BCM50 hardware Chapter 3 23 ITU G 992 2 G Lite ANSI T1 413 Issue 2 DSL Forum document TR 042 ATM Transport over ADSL G hs 994 1 G ploam G 997 1 Autonegotiation rate adaptation RFC 2364 PPP over AALS RFC 2684 Multi protocol Encapsulation over ATM both Bridged and Routed encapsulation Support for British Telecom SIN 329 Broadband IP Products requirements for End User NTE equipment where the router and ADSL modem functions are integrated into one device RFC 1483 Multi protocol over AALS RFC 2365 PPP over AALS RFC 2516 PPPoE Traffic shaping UBR CBR ATM forum UNI 3 1 4 0 PVC minimum 5 PVCs BCM50b BCM50ba and BCM50be BCM systems with integrated BRIs The BCM50 system provides private network and telephony management capability to small and medium businesses the EM
33. M 5 0 logs are grouped in three categories e operational logs System Overview 60 Chapter 8 BCM management diagnostic logs sensitive logs Operational logs are meant to be used by customers and channel partners to debug and diagnose issues for the BCM Diagnostic and secure logs are used by Nortel for troubleshooting Diagnostic and secure logs have been encrypted to ensure that the customer and channel partner data is protected Operational logs include e alarms svstemlog a log that contains alarm and information events e configchange svstemlog a log that tracks administrative operations Set based administration BCM gives you the ability to use a telephone interface to program much of the BCM system Set based administration benefits include BCM installations that have no TCP IP connectivity BCM installations where the installer has no on site access to a computer installers who prefer the speed of programming using set based administration installers who are familiar with the Norstar interface With set based administration you can manage core telephony voice mail services IP network settings admin password change modem on or off Support is available for multiple languages consistent with Norstar set based administration Business Element Manager Business Element Manager provides access to BCM information in an off box management architecture With Business Element Manager you can access any pr
34. aging history and change notification added forced password change on initial login password storage hashing with Secure Hashing Algorithm 1 SHA1 Session Management Enhancements minimizes the vulnerability of logged on sessions for idle session time outs Account Management includes Minimize the vulnerability of User IDs Automatic disabling of unused accounts Set based administration requires user ID and password Account User ID Access Privilege Management includes the logged on user ID session and access display These enhancements to user account access management provide a secure BCM access environment which makes it difficult for a malicious user to gain access to a BCM BCM owners can enforce secure account access controls to the BCM to ensure secure BCM management and to increase protection against potential vulnerabilities Secure interface and audit logging This feature enhances interface security by adding secure access controls security audit logs configchange systemlog and system activity by User ID date and time Secure Interface Access and Communications Controls provide e support for Secure Copy SFTP SSH encrypted file transfers e support for Simple Network Management Protocol SNMP v2 and v3 including encryption provided with v3 e BCM owner control of Nortel technical support access e use of digital signatures and enhanced tamper detection to ensure trusted sources for software upgrades
35. ail you can view the callers being forwarded to your mailbox on the telephone screen You can select which calls you want to retrieve with F987 CallPilot BCM Release 5 0 is a versatile business communications tool that you can use to e answer incoming calls e offer callers options to route their calls or to access information e provide advanced voice mail Auto Attendant and call handling capabilities CallPilot Manager is a Web based application that is accessible through the BCM Element Manager Figure 16 CallPilot main page Main Menu Mailbox Administration Add Mailbox Change Delete Mailbox Auto Attendant Group List Administration System Properties Custom Call Routing Operator Settings Logout Networking Contact Center Reports Configuration Operations NN40170 103 BCM applications Chapter9 71 Features included with CallPilot CallPilot for BCM Release 5 0 includes the following features Voicemail The Voicemail feature records messages and stores them in a mailbox for easy retrieval Business telephones on your system can have their own mailbox and greeting You can quickly distribute information to departments and work groups Auto Attendant Auto Attendant is the CallPilot answering service that promptly answers your business calls 24 hours a day with a company greeting plays a list of options to callers and performs call routing functions in response to caller s
36. allows calls that experience issues using the WAN link to continue over the soft modem or LAN or ISDN Integrated Services Digital Network Basic Rate Interface dial up support The BCM requires a data layer over the channelized Integrated Services Digital Network ISDN for remote management dial up over Basic Rate Interface BRI Support is available for remote management over BRI over the integrated BRI CDC or BRI MBM configured for ISDN support Support is available for all on demand and scheduled management tasks are such as CDR collection backup and restore software updates and log collection Network Configuration Manager support for BCM Network Configuration Manager NCM Release 5 0 supports BCM The product is delivered to new customers on a new CD For more information see Network Configuration Manager on page 63 Global Analog Trunk Interface localization Global Analog Trunk Interface GATI supports EMEA China and APAC countries where the MBM is currently sold See the country matrix in Global markets page 49 Some profiles require new Disconnect Supervision DS or Caller ID CLID support as described in Table 7 Analog interface availability by market profile page 50 and Table 8 Digital interface availability by market profile page 51 Analog Direct Inward Dial Media Bay Module BCM adds Analog Direct Inward Dial ADID Media Bay Modules MBM ADID4 and ADID8 for North America Taiwan and Hong Kong
37. ase for answers to technical issues signup for automatic notification of new software and documentation for Nortel equipment open and manage technical support cases Getting Help over the phone from a Nortel Solutions Center If you don t find the information you require on the Nortel Technical Support Web site and have a Nortel support contract you can also get help over the phone from a Nortel Solutions Center In North America call 1 800 4NORTEL 1 800 466 7835 Outside North America go to the following Web site to obtain the phone number for your region www nortel com callus Getting Help from a specialist by using an Express Routing Code To access some Nortel Technical Solutions Centers you can use an Express Routing Code ERC to quickly route your call to a specialist in your Nortel product or service To locate the ERC for your product or service go to www nortel com erc Getting Help through a Nortel distributor or reseller If you purchased a service contract for your Nortel product from a distributor or authorized reseller contact the technical support staff for that distributor or reseller NN40170 103 11 Chapter 2 BCM450 hardware The information in this chapter applies to the BCM450 platform running BCM 5 0 The Business Communications Manager provides private network and telephony management capability to small and medium sized businesses BCM is acomplete converged voice and feature ric
38. be downloaded remotely or sent and installed from the USB port Keycodes The BCM keycode structure includes the following capabilities One keycode validates all feature entitlements which simplifies installation You can apply keycodes in a number of ways through Element Manager through NCM through a USB memory stick NN40170 103 BCM management Chapter 8 63 Network Configuration Manager Many Business Communications Manager customers already use the optional client server based management application Network Configuration Manager NCM to manage their multisite BCM200 400 network Designed to provide a system wide perspective for up to 2000 BCM devices NCM is a centralized database that stores information about every Business Communications Manager device on your network NCM for BCM 50 450 5 0 includes centralized backup and restore management common file distribution for example system greeting files parameter configuration and automated software update distribution You can manage large BCM 50 450 5 0 networks and mixed BCM50 200 400 networks using the NCM Microsoft Vista operating system BCM applications for BCM 50 450 5 0 support the following Vista versions Windows Vista Business Windows Vista Ultimate and Windows Vista Enterprise BCM applications support both 32 bit and 64 bit versions of Windows Vista except for the following limitations The CTE TAPI option is not supported by th
39. bering asseu RR ed GWER enera RR DS eden ewan Rd RR Rd 52 Chapter 7 Support security and servicing 55 Client operating system support LY FF AF RE EE FF uu 55 ln a INS oi ein da nds dcos oes FR ANA 55 BOMGSO 2ncc3d 6scQeie Phe on debe EWE A Gg au eee 55 ee eee eee ee ee ee A I ee re ee eee ee ee eee re eee ee 55 Serco taf BOMSO sex skin swe Guests ati ee TR pq add ed 55 Chapter 8 BCM management RR Ru 57 Ease SI IIl NOH is gt ai 3d eR e Ua REV RE A o A 57 BONSU g i irern hay eee dey eee TOE Reh ROSE PESE UE EN P M 57 Stan edn I Uc 8 r 57 Remote management accessibility 00000 58 PE l A a E E OC EON UU DU Y GL EAR 59 On box and device manageability features VY Y FY Y ug 59 eU i iL ER vaste Y OO UV HR NR HT Y 59 Set based administration parisien rien AR DRA RO RR WAR REOR DRE ee 60 Business Element Manager a caca uk xk pe Ree WYR ROF CR UE ON RC eH RRR RE B 60 Business Element Manager administration interface 61 GOEOD uoa cbe ane hardest we kh caos ADO arguens eae Ae Sd le ROS 62 nie I PETS 62 Network Configuration Manager 4 475 em RR RRREERRREERERRERGGREURRA 63 Microsoft Vista operating SystelTl sa nie a ue RR A HR O MRI O EROR RAGRORGOA ARR XR RR a 63 Chapter 9 BCM applications 200 e eee eee eee eee BB 67 Meet Me Conferencing YY eect tee eee 67 Mabe WANES 5356619884 CE RA IRR OC Ses A 67
40. bine a number of set parameter settings into a template You can add a number of set models to a template for buttons programming You can also include voice mail box as part of the template This creates a voice mailbox for the sets that are associated with a template You can then assign those parameters to appropriate sets on the BCM You can use the template import and export feature or the BCM Backup and Restore feature to achieve template portability You can create templates in three ways e as an original template e froma set DN e from an existing template including the default DID or PBX templates Parameter renumbering Use the Element Manager to quickly renumber specific parameters in the sets and lines configuration The following list shows the parameters that you can renumber using a template e DNs Public OLI e Private OLI NN40170 103 BCM features Chapter6 53 Target Line Assignments e Public Received Digits e Private Received Digits When you renumber DNs all related parameters such as the DN name also change to match the DN When you renumber DNs and the set has a voice mailbox it is possible to also renumber the mailbox In this case the mailbox is deleted and a new one is created using the same parameters that existed for the old mailbox with the exception of the extension The extension field is set to the new DN created by renumbering process System Overview 54 Chapter 6 BCM features
41. currently implemented Enable UDP encapsulation in the Contivity switch group profile For Vista users the NAT Traversal setting must have any value other than Not Allowed Unified Messaging Client exceptions The Unified Messaging Client requires a new compatible fax driver from ImageMaker CallPilot Desktop Messaging 4 0 does not support Groupwise 7 x on Vista You can download Windows Help that is used by CallPilot help from the Microsoft Download Center The Desktop Messaging installation can appear to be stalled for several minutes when you are completing the installation process Vista Windows Mail purge messages fails because of Microsoft limitations To avoid this failure and keep deleted messages in your Inbox navigate to Tools gt Options gt Advanced Deselect the Use the Deleted Items Folders with IMAP accounts check box To show deleted messages in your Inbox navigate to View gt Current View Select the Deleted Messages check box System Overview 66 Chapter 8 BCM management NN40170 103 67 Chapter 9 BCM applications The information in this chapter applies to both the BCM50 and the BCM450 platforms running BCM 5 0 BCM has a wide range of applications You enable these applications through keycodes and you require no additional hardware BCM provides 10 ports to connect to CallPilot and Intelligent Contact Center Each port supports one connection to an application For example four callers can
42. customer defined network MIB Management information base MWI Message waiting indication NCM Network Configuration Manager NCRI Network call redirection info OS Operating system POST Power on Self Test PSTN Public switched telephone network PVQM Proactive voice quality monitoring QoE Quality of Experience SFTP Secure File Transfer Protocol SIP Session Initiated Protocol SNMP Simple Network Management Protocol VoIP Voice over Internet Protocol VPIM Voice profile for internet mail Related publications This section provides a list of additional documents Nortel Business Communications Manager 450 5 0 Installation System NN40170 303 NN40170 103 Getting started Chapter1 9 Nortel Business Communications Manager 450 5 0 Maintenance NN40170 503 Nortel Business Communications Manager 50 5 0 Installation and Maintenance Guide NN40170 305 Nortel Business Communications Manager 5 0 Upgrade Guide NN40170 401 Nortel Business Communications Manager 5 0 Installation Devices NN40170 304 Nortel Business Communications Manager 5 0 Configuration System NN40160 501 Nortel Business Communications Manager 5 0 Configuration Devices NN40160 500 Nortel Business Communications Manager 5 0 Configuration Telephony NN40160 502 Nortel Business Communications Manager 5 0 Planning and Engineering NN40160 200 Nortel Business Communications Manager 5 0 Administration and Security NN40160 601 Nortel Business Comm
43. e Table 7 Analog interface availability by market profile Market profile ASM ASM8 GASM8 GASI CTM4 Legacy New Legacy G4x16 GATI ADID ASM8 CTM8 GATM4 GATM4 4X16 G8x16 GATM8 GATM8 new Australia VE SER Y Y Y Y Y Bahrain V Y v Y Brazil Y Y Y Y CALA Y v v v A VR VHA Canada Y Y v v A v Y v v Y Y Caribbean Y Y Y Y A v v v v Global GS v VA v V vx xc Y Hong Kong KO v VA Y VKH v Y Y Y Y Ireland Y Y Y v v Italy Y Y Y Y VE v Malaysia MA SA Y Y Y Y Mexico v Y Y v Y New Zealand VR v Y Y Y v Y North America v Y Y A Y Y Y v v A v Poland VR NH v Y Y Y Y Y PRC VN vV Y v A Russia v Y Y Saudi Arabia v v Y Y Y Y Singapore ut v Y Y Y 4 South Africa v Y Y 4 Y Y Spain Y Y Y Y Y 4 Taiwan v v Y v Y Y NN40170 103 BCM features Chapter6 51 Table 7 Analog interface availability by market profile Market profile ASM ASM8 GASM8 GASI CTM4 Legacy New Legacy G4x16 GATI ADID ASM8 CTM8 GATM4 GATM4 4X16 G8x16 GATM8 GATM8 new Turkey Y Y Y Y Y United Kingdom v3 v r v Y v v Y v Table 8 Digital interface availability by market profile page 51 shows the digital interfaces supported in each market profile Note that the Digital Station Interface and the BRI cNIC are onboard interfaces
44. e 64 bit version of Windows Vista x64 e Personal Call Manager is not supported by the 64 bit version of Windows Vista x64 Reporting for Contact Center is not supported by the 64 bit version of Windows Vista operating systems e CallPilot Desktop Messaging 4 0 does not support Groupwise 7 x on Windows Vista operating systems e The IP SoftPhone 2050 is not supported by the 64 bit version of Windows Vista operating systems VPN client is not supported by the 64 bit version of Windows Vista operating systems BCM application Vista compatible Activity Reporter and Activity Reporter Yes Basic Business Element Manager Yes BCM Monitor Yes CDR Yes CDR Pull Client Yes CDR Livestream Yes Desktop Assistant Pro Yes with exception See WinHIp32 exe help file exception page 65 Digital Mobility Controller Yes Digital Mobility Service Tool Yes IP Softphone 2050 Yes 32 bit version only IP client 2050 v2 and QoS Yes System Overview 64 Chapter 8 BCM management BCM application Vista compatible ipView Software Wallboard Setup and Yes Operation Guide LAN CTE Yes LAN CTE Client Yes LAN CTE TAPI Service Provider Yes 32 bit version only NCM server and client Yes BCM50 only VPN Yes Nortel VPN Client v6 07 32 bit version only See WinHIp32 exe help file exception page 28 and VPN exceptions page 28 for known issues P
45. e BCM product line Table 1 IP telephony features IP Telephony feature Supported on BCM450 Supported on BCM50 G 711 and G 729 codecs with echo cancellation yes yes H 323 VoIP trunking yes no SIP VoIP trunking yes no MCDN support on both H 323 and SIP trunks yes no H 323 IP trunking and MCDN over H 323 no yes SIP and SIP proxy no yes MCDN SIP trunking no yes T 38 Fax over IP yes yes G 711 Fax over IP yes no Note Support for desktop clients includes Nortel IP telephone portfolio including IP Phone 1210 IP Phone 1220 IP Phone 1230 IP Phone 2001 IP Phone 2002 IP Phone 2004 IP Phone 2007 IP Phone 1110 IP Phone 1120e IP Phone 1140e IP Audio Conference Phone 2033 Support for soft clients is offered through the IP 2050 software phones that extend voice services to mobile and home based employees over the Internet New features The following list indicates the new features introduced with Nortel Business Communications Manager 5 0 BCM 5 0 e Find Me Follow Me on page 34 e Professional Call Recording on page 35 e InTouch page 35 e Message Forwarding page 35 e SIP Trunk User Accounts page 35 Find Me Follow Me Find Me Follow Me allows simultaneous ringing of up to five different external destinations Users and administrators can configure these destination numbers Using Find Me Follow Me you can pick up a call either at your primary extensi
46. e and flexible installation options support fast installations and accommodate the diverse environmental and physical conditions of small businesses NN40170 103 BCM50 hardware Chapter3 19 Table 2 BCM50 physical dimensions page 19 describes the physical dimensions of the BCM50 main unit and expansion unit Table 2 BCM50 physical dimensions Dimensions BCM50 main unit BCM50 expansion unit Height 2 in 5 1 cm 2 in 5 1 cm Width 8 5 in 21 6 cm 8 5 in 21 6 cm Depth 12 5 in 31 8 cm 12 5 in 31 8 cm The BCM50 main unit and expansion unit design features include in following components e external power supply e stackable units e rubber feet that allow unit installation on a desktop or a shelf e optional wall mount bracket e optional rack mount shelf BCM50 physical interfaces The BCM50 interfaces preclude the need for additional hardware See Figure 4 BCM50 Front panel and interfaces page 19 for a graphical representation of the BCM50 interfaces Figure 4 BCM50 Front panel and interfaces Retention clip N JRTEL T mounting hole i l o A r j 19 v DC i T TS power Status RJ 21 telephony connector power LED analog trunks digital stations Es A analog stations music on hold pane pom ic l page out aux relay OA amp M port 2 port 3 Music In port O LAN Reset switch port Your BCM50 is equipped with these interfaces e Twelve dig
47. e number allocation and assignment must be provisioned When a hardware device is installed on the BCM you must configure that device to assign the necessary DNs and lines and other associated resources to make that device operational To remove a device you must deconfigure it first Dynamic Device Configuration is not supported on BCM50 5 0 however the Telephony Resources screen in Business Element Manager now has a similar look and feel to the BCM450 version WLAN 6120 and 6140 handsets BCM 5 0 supports the new WLAN 6120 and 6140 phone models For more information on these new handsets refer to WLAN 2210 2211 2212 Handset Installation and Configuration Guide Addendum NN40050 400 and WLAN 2210 221 1 2212 Handset User Guide Addendum NN40050 401 NN40170 103 BCM features Chapter6 39 System reset button The BCM450 and BCM50 5 0 system is equipped with a reset button which reboots and makes available a user interface to invoke a configuration reset Level 1 or software reset Level 2 After pressing the reset button connect a PC to the local OAM BCM port Ethernet or serial and log on to the system while it is running the Safe OS mode Enter the command for level 1 or level 2 reset Alternately you can decide not to do a Level 1 or Level 2 reset and simply reboot the system in normal mode For more information on system resets refer to Nortel Business Communications Manager 5 0 Administration and Security NN4
48. efer supports two types of call transfer Blind or Unattended The TransferOR puts the primary call on hold then dials the Transfer Target and completes the transfer without communicating with the Transfer Target The TransferEE hears ringback on the secondary call and connects when the Transfer Target answers e Consult or Attended The TransferOR places the primary call on hold and establishes a Consult call consultation to another party After the consultation the TransferOR completes the transfer causing the TransferEE to connect to the Transfer Target and replaces the Transfer Target s call with the TransferOR SIP Registration for SIP user accounts An optional feature of each SIP trunk user account is ability to register with the remote domain on behalf of the SIP trunk user You can enable SIP Registration through the SIP user account configuration screen SIP registration is widely used by SIP trunking service providers to simplify provisioning as an alternative to static mapping of DIDs to PBX address NN40170 103 BCM features Chapter6 43 SIP proxy failover A new setting called Route all calls using proxy on the SIP Proxy tab in the Business Element Manager determines whether to ignore the Routing Table for SIP calls With SIP proxy failover the SIP Proxy configuration is used The SIP Proxy Domain is mandatory and is used in SIP message headers A dedicated SIP Proxy Agent provides outbound proxy failov
49. elections Custom Call Routing Custom Call Routing CRC enhances the Auto Attendant menu with custom menus and information messages With CCR you can determine the menu commands and record the voice prompts that guide callers along call paths Fax Answering Outside callers use Fax Answering to send faxes to the main site telephone number Fax Answering is available even if you do not have the Fax option installed on your system With Fax Answering a fax call that arrives through the Auto Attendant or CCR is transferred to a specified extension CallPilot options CallPilot has options that enhance your office communications You need a keycode to enable a CallPilot option Contact your vendor to purchase a software authorization code Message networking Message networking links your BCM system with other voice mail systems and allows the exchange of voice messages between users at different sites CallPilot supports Voice Profile for Internet Mail VPIM and Audio Messaging Interchange Specification AMIS networking For more information see the CallPilot Message Networking Set Up and Operation Guide System Overview 72 Chapter 9 BCM applications Fax Fax is a CallPilot option that enhances your office communications by providing incoming and outgoing fax capability two ports only With Fax callers can send and retrieve fax messages as easily as they send and retrieve voice messages The Fax option includes Fax Mail
50. elephone to speak with a caller You can customize your Address Book and your calls Basic functions that Personal Call Manager performs include making and answering calls placing calls on hold transferring calls and making conference calls For more information see the Personal Call Manager User Guide NN40010 104 Find Me Follow Me Find Me Follow Me allows simultaneous ringing of up to five different external destinations Users and administrators can configure these destination numbers You can configure Find Me Follow Me based on the time and day by configuring schedules Using Find Me Follow Me you can pick up a call either at your primary extension your desk phone for example or at one of the five external destinations such as a cell phone your home phone or another phone When you answer the call at one destination the other alerting calls are disconnected By doing this the Find Me Follow Me feature reduces the chance of missed calls You can then transfer the answered call back and forth between your desk phone and other devices on your Find Me Follow Me external destinations list For more information about Find Me Follow Me see Nortel Business Communications Manager Find Me Follow Me Administration Guide NN40010 678 and Nortel Business Communications Manager User Guide NN40010 118 Professional Call Recording The professional call recording feature records a call from the time that vou request to record the call unt
51. er The SIP Proxy Agent runs within the SIP Component of the FEPS process on the BCM RFC 2833 With RFC 2833 the BCM SIP gateway can send and receive Dual Tone Multi Frequency DTMF digits on SIP trunks using RFC 2833 This feature does not apply to H 323 For outgoing digits received the core software enters the digits as DTMF The Digital Signal Processor DSP intercepts the digits and encodes and them as described in RFC 2833 This is required in both short and long tone mode whenever the media path goes through the BCM When the media path does not go through the BCM the short tone digits are sent to Functional Endpoint Proxy Server FEPS in VDI messages For incoming digits the core software handles incoming digit indications from FEPS and provides short tone functionality While the digits received can be longer than the short tone duration the long duration is not required SIP trunk authentication SIP trunk local users are accounts used to authorize remote SIP entities when they attempt to connect through the SIP trunk interface to place calls through the BCM SIP trunk accounts are also used for remote connections to the ISP and incoming call requests The total number of SIP trunk accounts is 240 Configuration of domain and ports for remote SIP trunk endpoints Configuration and use of domain and port entries for remote endpoints allows more flexible installations compared to the BCM 4 0 and BCM50 R2 use of IP addresses o
52. ersonal Call Manager Yes 32 bit version only Reporting for Contact Center Yes SSH Client Yes Startup Profile Template Yes Unified Messaging Client Yes with exception See Unified Messaging Client exceptions page 65 Call Pilot Manager Yes Multimedia Contact Center agent and Yes caller BCMBO only Mailbox Manager Yes InTouch Yes NN40170 103 BCM management Chapter 8 65 BCM application Vista compatible Mailbox Manager Yes WinHIp32 exe help file exception WinHIp32 exe previously used to display the help files hlp files is not included in Microsoft Windows Vista The Windows Help program does not ship as a component of Vista Also third party programs that include hlp files are prohibited from redistributing the Windows Help program with their products To view 32 bit hlp files you must download the program from the Microsoft Download Center and then install it on your computers VPN exceptions The Nortel VPN Client for Vista has the following limitations e The Nortel VPN Client must be run as an administrator UAC always prompt for elevation when it runs e The VPN Client installs and runs only as an application This is due to Vista services hardening and the deprecation of the GINA infrastructure Support exists only UDP encapsulation This is due to changes in the Microsoft stack which prevents ESP packets from reaching the VPN driver as it is
53. ew 4 Contents Chapter 6 BCM features siesesserienszadesssdizzjsssesetadzzjeniu ee Telephony features IP telephonv features New features 2c cence eee e dee m Find Me Follow Me sese Professional Call Recording lr Toe 2c 00 62d e bbe eee eee mme res Message Forwarding SIP Trunk User Accounts Existing features 2 ee ee ee eee eee I ou aos odd ee Ne DOM le bs Dynamic Device Configuration WLAN 6120 and 6140 handsets System reset button Power On Self Test logging MO Laie ced hee eed peice be Last failed login time Web access on Secure Socket Layer Version 3 FF ug User account access management Secure interface and audit logging Platform accounts sicilia bey RS User ID length ss sasessstawianssajen Meet Me Conferencing Software upgrade BCM200 400 system upgrade SIP trunk enhancements SIP REFER us ze x ach ddd dead de SIP Registration for SIP user accounts SIP proxy failover 2 5 ccccacteaveados RFC 2833 ins pasara ex danced SIP trunk authentication Configuration of domain and ports for remote SIP trunk endpoints Optional G 711 based transport of FAX communication Silent Record a call
54. ff Premise Notification to be notified at a location different from your telephone set when you receive a new or an urgent message You can use the Outboud Transfer to allow your callers to reach you at a destination different from your telephone set by the press of a key Mailbox Manager features My Mailbox Information about the mailbox includes the number of each type of messages if more then one message and other information related to the state of the mailbox including e The number of broadcast messages e The number of new messages If one or more is urgent this information is specified NN40170 103 BCM applications Chapter9 69 e The number of unsent messages The number of saved messages e The number of new fax messages if the fax keycode is applied e The number of saved fax messages if the fax keycode is applied Warning messages that appear in red if an extension is specified for the mailbox but no telephone is associated with the extension the telephone is currently forwarded an off premise notification is not allowed the outbound transfer is not allowed the alternative greeting is selected messages are not accepted the mailbox is full Also My Mailbox displays useful messages to help you familiarize yourself with lesser known features You can use the Off Premise Notification to be notified at a location different from your telephone when you receive a
55. functionality to the BCM50a main unit The difference is that the BCM50ba main unit has two integrated BRI ports that replace the four analog lines on the RJ 21 telephony connector Figure 8 BCM50ba front panel page 24 shows a BCM50ba front panel Figure 8 BCM50ba front panel M eo m BCM50be The BCM50be Main Unit provides similar functionality to the BCM50e main unit The difference is that the BCM50be main unit has two integrated BRI ports that replace the four analog lines on the RJ 21 telephony connector Figure 9 BCM50be front panel page 25 shows a BCM50be front panel NN40170 103 BCM50 hardware Chapter3 25 Figure 9 BCM50be front panel System Overview 26 Chapter 3 BCM50 hardware NN40170 103 27 Chapter 4 LED strategy The information in this chapter applies to both the BCM50 and the BCM450 platforms running BCM 5 0 BCM offers a simplified LED strategy reducing the status LEDs to two the Power LED and the Status LED see Figure 2 BCM450 physical interfaces and LEDs page 14 and Figure 4 BCM5S0 Front panel and interfaces page 19 The Power and Status LEDs provide visual status for the platform areas shown in Table 3 LED states with descriptions of LED combinations page 27 Table 3 LED states with descriptions of LED combinations Power LED Status LED LED combinations description
56. h business telephony applications solution for small business and small enterprise branch offices BCM gives you the features and applications of traditional small office PBX and key systems plus the converged value of IP This release of BCM introduces the following enhancements e set templates parameter renumbering e Network Configuration Manager NCM 5 0 For more information see BCM features on page 33 BCM as shown in Figure 1 BCM hardware front view page 11 features a new base function tray Figure 1 BCM hardware front view Base function tray For more information about BCM hardware see Nortel Business Communications Manager 450 5 0 Installation System NN40170 303 System Overview 12 Chapter 2 BCM450 hardware BCM main unit The primary hardware component of your BCM450 system is the main unit Each BCM450 system must have one main unit The main unit houses the base function tray BFT and has four slots for media bay modules MBM You can connect your BCM450 system directly to a power source or through an optional uninterruptible power supply UPS The BCM450 main unit provides call processing functions The BFT which is housed in the main unit provides four connections for auxiliary equipment auxiliary ringer page relay page output and music source The BCM450 main unit has no router but it has two LAN ports and one OAM port The main unit includes four slots for MBMs and supp
57. haracters Meet Me Conferencing Meet Me Conferencing is supported on all BCM 5 0 systems With Meet Me Conferencing callers can establish a teleconference by calling in to a specified number at an agreed upon time One caller acts as the chairperson and has additional powers to start stop secure and control the conference Anyone can participate in a conference but a BCM user must have chairperson privileges to chair a conference Meet Me Conferencing has a special directory number DN used to access the Meet Me Conferencing feature Although you can access a conference in several ways the system administrator should notify every conferencing user of the Meet Me Conferencing DN Software upgrade The upgrade impacts all on box software of a field installed BCM50 2 0 BCM50 3 0 or BCM450 1 0 system to BCM 5 0 software while preserving customer programmed data New software introduced as part of the BCM 5 0 program is installed as part of the upgrade An upgraded BCM 5 0 system is functionally equivalent to a factory BCM 5 0 system The target time for an upgrade is 45 minutes The upgrade with BCM 5 0 and Business Element Manager supports remote and scheduled upgrades This new capacity is significant for partners and administrators to reduce installation costs and business impacts Support exists for the following upgrade paths e BCM50 2 0 to BCM50 5 0 e BCM50 3 0 to BCM50 5 0 BCM450 1 0 to BCM450 1 0 e BCM50 systems runn
58. iguration for ISDN dial in is for the BCM to assign the first ISDN interface an address of 10 10 18 1 and the second client an address of 10 10 18 2 If the default of either interface is already being used both interfaces have to be reconfigured The first remote client is assigned 10 10 18 10 and the second client is assigned 10 10 18 11 The settings can be changed to have the remote clients assign themselves an address or even assign the BCM an address Finally an administrator has the capability to disconnect a modem or ISDN call if they find that a modem or ISDN call is in progress NN40170 103 BCM management Chapter 8 59 BCM50 The BCM50e and BCM50a provides remote management capability with a high speed connection Tasks such as transferring backup files to a remote destination and transferring software update files CDR records and log files can occur more efficiently than over the analog modem On box and device manageability features BCM has an SNMPv3 interface that includes support for SNMP v1 and v2 for management by legacy SNMP managers SNMPv3 delivers improved security features for SNMP device access The BCM main unit supports the following versions of SNMP e SNMP vi the first implementation of SNMP this version supports protocols such as IP SNMP v2C provides improved efficiency and error handling e SNMP v3 provides improvements in security and privacy Using the BCM Element Manager you can select
59. il the call ends The feature supports recording a conference call hosted or joined by a DN For more information about Professional Call Recording see Nortel Business Communications Manager 5 0 Configuration Telephony NN40170 502 Overview e This feature does not allow voice and tone prompt to parties involved on a call during establishment of recording session e This feature allows recording of established calls on BCM It supports multiple simultaneous recording of the same call NN40170 103 BCM applications Chapter 9 75 A maximum of 80 concurrent recording sessions are supported for BCM450 5 0 with CEC and maximum of 40 concurrent recording sessions are supported for BCM450 5 0 without CEC subject to engineering considerations A maximum of 16 concurrent recording sessions are supported for BCM50 5 0 e This feature supports recording of faxes Faxes are treated as voice calls and recorded as audio e You need to buy a minimum of one Professional Call Recording keycode to enable the call recording feature e Nortel recommends you to consider the laws and legal restrictions when utilizing the Professional Call Recording feature InTouch InTouch is a new feature that integrates with a user s Microsoft Outlook and provides direct one touch interaction between a user s telephony email calendar and instant messenger InTouch brings together all popular forms of communications from within both Outlook and exter
60. iness Communications Manager BCM 5 0 Audience This overview is for installers network administrators and others who are interested in the BCM Acronyms Following is a list of acronyms used in this guide Acronym Description ADID Analog direct inward dial AMIS Audio Messaging Interchange Specification APAC Asia Pacific BCM Business Communication Manager BFT Base function tray BRI Basic Rate Interface CALA Caribbean and Latin America CCR Custom call routing CDR Call Detail Recording CEC Capacity expansion card CIM Common information model CTI Computer telephony integration DDC Dynamic device configuration DMTF Distributed Management Task Force DN Directory number DTMF Dual tone multi frequency System Overview 8 Chapter 1 Getting started Acronym Description FEM Fiber expansion module FRU Field replacable unit GASI Global Analog Station Interface GASM Global Analog Station Module GATI Global Analog Trunk Interface GATM Global Analog Trunk Module GNPS Global Network Product Support HDD Hard disk drive ICC Intelligent Contact Center ICCL ISDN call connection limit IP Internet Protocol ISDN Integrated services digital network KEM Key expansion module LAN CTE Local area network computer telephony engine MBM Media bay module MCDN Meridian
61. ing Release 1 0 software can be upgraded to Release 5 0 software but must first be upgraded to Release 2 0 or 3 0 software and then from Release 2 0 or 3 0 to Release 5 0 System Overview 42 Chapter 6 BCM features BCM200 400 system upgrade Field installed BCM200 and BCM400 systems can be upgraded to BCM 5 0 with the purchase of a hardware and software upgrade kit The upgrade kit will include a new Chassis Interface Card CIFC Base Function Tray and a hard disk drive pre loaded with BCM 5 0 software Configuration settings and other data can be imported from the existing BCM200 or 400 to the newly upgraded system using the new Data Migration Manager DMM tool A BCM200 system or a BCM400 system upgraded to Release 5 0 has the same capacity and functionality as a BCM450 Release 5 0 system however an upgraded BCM200 system only has 2 MBM slots in the main chassis Therefore an upgraded BCM200 system can only support a maximum of 8 MBMs compared to 10 for a BCM450 system Support exists for the following upgrade paths BCM400 to BCM400 5 0 e BCM200 to BCM200 5 0 SIP trunk enhancements SIP REFER BCM50 5 0 supports SIP REFER which is the call transfer mechanism for SIP BCM responds to a REFER reguest on an existing call by making a second call and transferring the two calls together BCM also responds to a REPLACE reguest on an incoming call by replacing the identified incoming SIP call with this new call SIP r
62. ional Contact Center level of functionality e Simplifies product offering Contact Center x skillsets x agents RCC Eliminates Basic Pro and upgrade between the two e Increases market potential Customers that require more skillsets than agents Example Real Estate 3 receptionists 3 agents answering telephones for 20 real estate agents 20 skillsets Big box retail 3 receptionists 3 agents answering telephones for 12 departments 12 skillsets NN40170 103 BCM applications Chapter 9 73 Optional components include e x agents keycodes offer granular selection of the number of desired agents e x skillsets keycodes offer granular selection of the number of desired skillsets Reporting for CC Multimedia CC For more information see the Intelligent Contact Center Set Up and Operation Guide Multimedia Contact Center Agents and callers can use the Multimedia Contact Center to participate in multimedia calls that include speaking over a Public Switched Telephone Network PSTN voice connection e text chatting e exchanging and viewing Web pages e viewing screen captures sent by an agent to the caller Multimedia Contact Center supports two call types e Phone and browser calls using PSTN which integrate a standard voice call with a Contact Center agent and a Multimedia Contact Center browser call session with follow me browsing text chat and screen capture push e Browser
63. it on it The details on the shelf firmly lock the BCM50 in place The bracket also provides space to store power supplies for the BCM50 An optional patch panel is available to provide RJ 45 connections for the main unit trunk and station interfaces Figure 13 Small system rackmount shelf page 32 shows a small system rackmount shelf System Overview 32 Chapter 5 BCM expansion cabinet or unit and media bay modules Figure 13 Small system rackmount shelf o o o o o o o o o 40 NN40170 103 33 Chapter 6 BCM features The information in this chapter applies to both the BCM50 and the BCM450 platforms running BCM 5 0 This chapter contains the following sections Telephony features on page 33 New features on page 34 e Existing features on page 36 Telephony features BCM provides a full set of telephony features that can respond to the various reguirements of your business BCM supports the following features and components full set of base telephony features consistent with the BCM portfolio Business Series Telephones including Doorphone e analog station terminals including phones and fax machines e IP phones such as IP 2000 series IP 1100 series IP 1200 series phones and WLAN IP handsets System Overview 34 Chapter 6 BCM features IP telephony features Table 1 IP telephony features page 34 lists IP telephony features currently provided in th
64. ital station ports support the complete line of Business Series Telephones These ports are accessible through the front panel RJ 21 connector and are enabled through keycodes System Overview 20 Chapter 3 BCM50 hardware Four Analog Loop Supervised Trunks These ports are accessible through the front panel RJ 21 connector and are enabled through keycodes Four Analog Station interfaces with message waiting and CLID support These ports are accessible through the front panel RJ 21 connector and are enabled through keycodes e Page and auxiliary relay output on the front panel RJ 21 connector e Three port 10 100 Ethernet switch with automatic sensing and automatic polarity Two of these ports support connecting optional expansion units e One 10 100 Ethernet port reserved for direct access management of the system Music on hold input supported either through the front panel jack or an RJ 21 connector e USB port to enhance BCM50 management You can extend the capacity of your system by using the optional BCM expansion cabinet or unit and media bay modules page 29 BCM50e and BCM50a BCM systems with integrated routers BCM50 is available with an optional integrated ADSL or Ethernet router These units suit the needs of small businesses and small enterprise branch offices that require external data networking such as Internet access or VPN based networking to other offices Two variations of the BCM50 have an integrated
65. lement Manager to the main unit e Two RJ 45 jacks used to connect the customer LAN to the main unit e Two USB 2 0 compatible with USB 1 1 ports used to connect USB storage devices or the data interfaces for an uninterruptible power supply UPS to the main unit One DS256 jack to connect the BCM expansion cabinet to the BCM450 main unit One auxiliary ringer jack to control the cadence of an auxiliary ringer customer supplied A page relay jack connects a floating relay contact pair The BCM450 system uses this jack to control the external paging amplifier NN40170 103 BCM450 hardware Chapter 2 15 A page output port allows generated voice paging signal to an external paging amplifier customer supplied Music on hold input supported either through the front panel jack You can extend the capacity of your system by using the optional BCM expansion cabinet or unit and media bay modules on page 29 System Overview 16 Chapter 2 BCM450 hardware NN40170 103 17 Chapter 3 BCM50 hardware The information in this chapter applies to both the BCM50 platforms running BCM 5 0 BCM50 is available in six configurations BCM50 The compact main unit suitable for networks where you do not require integrated data routing capability or if your networks already have an IP network BCM5S0a Includes an ADSL router BCM50e Includes an integrated Ethernet router BCM50b Includes an integrated D
66. markets 8x16 Media Bay Module BCM has an 8x16 Combo MBM to deliver GATMS plus DSM16 capability in one MBM It requires only one expansion chassis and is available in all markets where the GATM8 or DSM16 is sold System Overview 46 Chapter 6 BCM features Next generation IP phones BCM supports Next Generation IP phones from previous BCM platforms PVQM Desktop Assistant and Business Element Manager button programming includes support for both existing sets and new sets The following list provides the IP phone set types supported by BCM450 IP phone 7406e e IP Phone 2001 IP Phone 2002 IP Phone 2004 P Phone 2007 IP Softphone 2050 IP Audio Conference Phone 2033 e IP Phone 1100 e IP Phone 1120e e IP Phone 1140e e IP Phone 1210 IP Phone 1220 e IP Phone 1230 Note that IP Phone 7406e is pending SIP and H 323 interoperability BCM matches BCM50 3 0 SIP and H 323 interoperability For SIP support see Session initiated protocol on page 48 SIP interoperability includes the following products e BCM50 2 0 and BCM50 3 0 BCM450R1 0 e BCM200 400 4 0 e CS1000 5 5 and 6 0 e CS2000 CVM12 and CVM13 e CS2100 SE11 and SE13 e MCS5100 3 5 and 4 0 with exception of SIP Refer SCS2 0 and 3 0 H 323 interoperability supports the following products e BCM50 2 0 and BCM50 3 0 e BCM450 R1 0 e BCM200 400 4 0 e CS1000 5 5 and 6 0 CS2000 CVM12 and CVM13 NN40170 103
67. nal contacts InTouch appears as a contact list that is part of your Outlook screen This is referred to as the UC Activity Pane Regardless of which Outlook page the user may have on their screen at any time Mail Calendar Outlook Contacts or Tasks the InTouch task panel will retain the same view and functionality For more information about In Touch see InTouch User Guide and InTouch Administration Guide Message Forwarding With the Message Forwarding feature mailbox owners can send an e mail message when new or urgent voice messages arrive in their CallPilot mailbox Message Forwarding can attach the voice or fax message to the forwarded e mail message so users can play the voice message or view the fax on the destination device For more information about Message Forwarding see Callpilot Manager Setup and Operation Guide NN40170 300 System Overview 76 Chapter 9 BCM applications NN40170 103 77 Chapter 10 BCM compatibility matrix The information in this chapter applies to both the BCM50 and the BCM450 platforms running BCM 5 0 The following table indicates the compatibility of components and features through the BCM product line Table 9 BCM compatibility matrix Component or feature BCM 4 0 BCM50 3 0 BCM450 1 0 BCM50 5 0 BCM450 5 0 Operating system Nortel Carrier Grade Linux Yes Yes Yes Yes Yes
68. nly The BCM50 3 0 introduces RFC3263 based DNS support for locating SIP servers The addition of DNS support means that customers do not need to know the IP addresses of those remote servers Standards based DNS support using RFC3263 to simplify network deployment Optional G 711 based transport of FAX communication This solution will allow the choice of whether T 38 or G 711 is used to transmit fax calls over SIP trunks to and from the BCM The choice is decided during configuration and applies to all SIP trunk calls If T 38 is not configured then SuperG3 fax and V 34 modem will be supported over G 711 Previously they had to use G3 V 17 in case there was a switch to T 38 which cannot encode V 34 successfully System Overview 44 Chapter 6 BCM features Silent Record a call Intelligent Contact Center Agent and Supervisor ad hoc silent record a call This enables an agent or supervisor to silently record the call they are on The recorded call is left in the agents supervisors mailbox or skillset mailbox This feature does not provide the ability for a supervisor to trigger silent call recording while listening in on an agent s call Activity Reporter For information about the Activity Reporter and Activity Reporter Basic features see the Activity Reporter Administration Guide and the Activity Reporter User Guide R2MFC MBM support BCM supports the RAMFC MBM in selected Caribbean and Latin America CALA and APAC coun
69. nsions os 2 exicvscoi eden deere eP qeRacs RR eX d MOURRR c ERR 13 BON ee Md s Aet T e bo fl a rs l PH 14 Chapter 3 BCM50 hardware Y RR nnn 17 BORISD MAM ET i HE ER b B B QUEE bad SA AA 18 Additonal BOMS0 hardware ee YRR YD RR kabar EA OE RR SEHR sees 18 BOMS physical dimensions FE HF PH Ne dar pers P PAR AA RE 18 BCMS0 physical interfaces a RR RG DRY cb biadeu WDD WR teed DD EE 19 BCM50e and BCM50a BCM systems with integrated routers 20 Common features and capabilities F YF FR Ea 20 BOS Am C CI ob bed HAE NF NF CA ee dee bea 22 FI S MR chatted ce PC TP 22 BCM50b BCM50ba and BCM50be BCM systems with integrated BRIS 23 Common features and capabilities l l 29 rr MP 24 EL ds Us 642 ccchedeetd imiss dads i bib setae tata iba ji tl FN 24 rc 26 2 g at prec eeee b bid KA 24 Chapt r 4 LED SHateav i GY GU RE ER DOG 27 Chapter 5 BCM expansion cabinet or unit and media bay modules 29 BOM450 expansion CARINGE ara 8 l YU AU acie eec a 29 BONS exparisipr Will EE 2d E FAN Rd dS Q8 S ad piste ub ORO OR RU RH 29 BON meda bay modules iia duetesie B adios AADRAG GE Qe YERRCRRQUU SENE 30 ei o ame PR RM ERR EA 30 rH D P ismi jati ia ii pika ia a ba bie bii ad idi bir 81 A 81 Small system wallmount bracket 000000 31 Small system rackmount bracket 0 0000 31 Svstem Overvi
70. ntacts InTouch appears as a contact list that is part of your Outlook screen This is referred to as the UC Activity Pane Regardless of which Outlook page the user may have on their screen at any time Mail Calendar Outlook Contacts or Tasks the InTouch task panel will retain the same view and functionality For more information about InTouch see InTouch User Guide and InTouch Administration Guide Message Forwarding With the Message Forwarding feature mailbox owners can send an e mail message when new or urgent voice messages arrive in their CallPilot mailbox Message Forwarding can attach the voice or fax message to the forwarded e mail message so users can play the voice message or view the fax on the destination device For more information about Message Forwarding see Callpilot Manager Setup and Operation Guide NN40170 300 SIP Trunk User Accounts A new section on the SIP Authentication screen provides for provisioning of the individual SIP user accounts For more information about configuring SIP User Accounts see Nortel Business Communications Manager 5 0 Configuration Telephony NN40170 502 System Overview 36 Chapter 6 BCM features Existing features In addition to features introduced in previous BCM releases BCM Release 5 0 includes features that are present in previous BCM platforms such as BCM50 3 0 and BCM 4 0 These include the feature listed in the table below Table 4 Existing BCM features
71. nts You can simultaneously manage multiple elements After you connect to an element you can perform configuration and administration tasks Business Element Manager administration interface The Element Manager administration management environment includes e BCM diagnostic and maintenance tools including access to BCM Monitor e Fault management for viewing BCM alarms You can set which alarms are displayed in the Element Manager alarm browser and which alarms trigger an SNMP trap Log management for off box transfer of logs including component logs and administrator logs such as alarm log security log configuration change log and system log e Software management tools for software updates for example for corrective software and software upgrades System Overview 62 Chapter 8 BCM management Backup and restore You can schedule full back ups with the option of excluding certain components which are presented in the user interface A scheduled backup provides the ability to routinely perform a backup which you can save on the BCM hard drive or transfer to an off box destination such as network folder FTP server or locally attached USB storage device For backup and restore software management and log management a flexible set of source and destinations is supported along with protocols to access them For example you can save backups from the BCM to either the USB port the Element Manager client PC on demand only
72. ny mix of analog IP 76 44 with one DSM and digital sets with CEC installed IP sets support Up to 300 depending on other set 32 allocation with CEC installed Conference participants 120 Ad hoc or Meet Me participants 18 Ad hoc or Meet Me participants Unified Messaging seats 300 50 Voice mail storage 400 hours with CEC installed 120 hours Fax up to 8 ports up to 2 ports Table 6 Device type maximums Value for Value for Device type BCM450 BCM50 Maximum TDM set DNs 300 44 Maximum number of IP set DNs 300 32 Svstem Overview 38 Chapter 6 BCM features Table 6 Device type maximums Value for Value for Device type BCM450 BCM50 Maximum number of application DNs 300 64 Maximum number of target lines target line numbering starts at line 361 639 176 Maximum number of TDM trunks analog and digital physical trunks 130 2 Maximum number of IP trunks 130 12 Maximum conference parties 120 18 Maximum Find Me Follow Me users 300 50 Maximum Professional Call Recording ports 16 40 80 with CEC installed Maximum In Touch users 256 256 Dynamic Device Configuration BCM450 5 0 supports a different method a assigning directory numbers DN and line numbers to devices and hardware on the platform On previous platforms all possible DNs and line numbers were preconfigured regardless of the actual configured hardware on a system For BCM450 5 0 DN and lin
73. ogramming screen in three or fewer mouse clicks Programming data is enhanced in the Element Manager to quickly show all the associations between data in the form of tables This eliminates looking in multiple places to obtain a system view of the programming NN40170 103 BCM management Chapter 8 61 Figure 14 Business Element Manager interface BCM Element Manager 192 167 131 40 File View Session Tools Help qoa x e Web Page 4 Validate Device YG Disconnect Ay Refresh Q Element Navigation Panel Task Navigation Panel BR Network Elements System Identification Configuration Administration 172 22 20 12 O ww Model BCMASORT 30 eM l System name bem450 rere System software version 8 0 0 33a 279 Keycodes Country or region North America IP Subsystem CQ Administrator Access C Resources C Telephony C Data Services C Applications Element Manager runs on a PC and the information required to draw the screens is contained locally within the client application The only data transferred between Element Manager and the BCM are queries and actual data Element Manager has familiar Microsoft Office like capabilities such as the ability to sort information Element Manager integrates all the traditional BCM administration tools including managing backups and software updates Element Manager has an element navigation panel to organize a network of eleme
74. on your desk phone for example or at one of the five external destinations such as a cell phone your home phone or another phone When you answer the call at one destination the other alerting calls are disconnected By doing this the Find Me NN40170 103 BCM features Chapter6 35 Follow Me feature reduces the chance of missed calls You can then transfer the answered call back and forth between your desk phone and other devices on your Find Me Follow Me external destinations list For more information about Find Me Follow Me see Nortel Business Communications Manager Find Me Follow Me Administration Guide NN40010 678 and Nortel Business Communications Manager User Guide NN40010 118 Professional Call Recording The professional call recording feature records a call from the time that you request to record the call until the call ends The feature supports recording a conference call hosted or joined by a DN For more information about Professional Call Recording see Nortel Business Communications Manager 5 0 Configuration Telephony NN40170 502 and Nortel Business Communications Manager 5 0 Planning and Engineering NN40170 200 InTouch InTouch is a new feature that integrates with a user s Microsoft Outlook and provides direct one touch interaction between a user s telephony email calendar and instant messenger InTouch brings together all popular forms of communications from within both Outlook and external co
75. orts up to one fiber expansion module FEM MBM for connecting N expansion modules For more information the FEM refer to Nortel Business Communications Manager 450 5 0 Installation System NN40170 303 NN40170 103 BCM450 hardware Chapter 2 13 A main unit contains the following field replaceable units cooling fan power supply unit base function tray BFT e hard disk drive HDD e up to four MBMs optional capacity expansion card CEC Additional BCM hardware In addition to a main unit the BCM450 system can include a BCM450 expansion cabinet An expansion cabinet connects to the main unit and provides additional functionality through one or more installed media bay modules MBM The BCM expansion cabinet accommodates the MBMs used by other BCM platforms The BCM main unit can support one expansion cabinet For more information see BCM expansion cabinet or unit and media bay modules on page 29 BCM450 also supports an optional secondary power supply and fan as well as an optional secondary hard disk drive for RAID disk mirroring For more information about installing a redundant power supply or hard disk drive see Nortel Business Communications Manager 450 5 0 Installation Maintenance NN40170 503 The BCM450 is available with the following mounting options e rack mount standard 19 inch rack e stand alone feet included e wall mount optional wall mount bracket available separately The
76. router depending on the WAN interface you require the BCM50e Ethernet WAN and BCM50a ADSL WAN Both routers have the following data features secure Internet access e multisite VoIP trunking using secure VPN tunnels e wide area VoIP applications with remote user support remote IP management and support using VPN clients Common features and capabilities BCM50a and BCM50e share the same functionality which focuses on secure Internet access and VoIP BCM50e and BCM50a have three additional Ethernet LAN ports for a total of six LAN ports for local premises use All Ethernet ports are 10 100 Mb s automatic sensing and support automatic polarity Therefore you require no crossover cable to connect data hardware to the unit An additional port is provided for WAN access for either Ethernet or ADSL The following features make BCM50a and BCM50e attractive for small sites that want to become Internet capable and multisite enterprises with many small sites Until now these sites could not be part of the corporate WAN because of the high cost of traditional WAN connectivity and managed service VPN e 10 IPSec Branch Office Tunnels peer to peer e IPSEC client termination supported NN40170 103 BCM50 hardware Chapter 3 21 support for bandwidth management support for Dynamically addressed peers ABOT support for Client Tunnel origination not termination to simplify the connection to a larger VPN Router network
77. s Yes Silent Record a Call No Yes Yes Yes Yes Find Me Follow Me No No Yes Yes Yes InTouch No No No Yes Yes Professional Call Recording No No No Yes Yes UPS support Yes Yes Yes Yes Yes Backup and Restore Yes Yes Yes Yes Yes Upgrade from previous version Yes Yes Not available Yes Yes BCM Imaging Tool Yes No No No No Level 1 and 2 Reset No Yes Yes Yes Yes Wireless T7406 and T7406e Yes Yes Yes Yes Yes 802 11b WVolP i22xx Yes Yes Yes Yes Yes Digital Mobility Yes Yes Yes Yes Yes Data services Firewall Yes Yes No Yes No ISDN Dial up Yes Yes Yes Yes Yes ADSL System Overview 80 Chapter 10 BCM compatibility matrix Table 9 BCM compatibility matrix Component or feature BCM 4 0 BCM50 3 0 BCM450 1 0 BCM50 5 0 BCM450 5 0 Integrated ADSL Modem No Yes No No No VPN IPsec Client Yes Yes No No No IPsec Branch Yes Yes No No No PPTP No No No No No DHCP Client Yes Yes Yes Yes Yes DHCP Server Yes Yes Yes Yes Yes DHCP Relay Yes Yes No No No NAT Yes Yes Yes only on Yes only Yes only dial up on dial up jon dial up interfaces interfaces interfaces Routing Protocols Yes Yes No No No QoS Yes Yes Yes only Yes Yes only VoIP DSCP VoIP DSCP marking marking Default Default values values cannot be cannot be changed changed Dial Back up Yes Yes Yes Yes Yes SNMP BCM50a systems sold on previous releases can be upgraded to Release 5 0 BCM
78. tandard Terminal and mobility support BCM 5 0 supports the following phones e IP Phone 1100 series IP Phone 1200 series phones e T7406E Cordless Handset IP Audio Conference Phone 2033 IP Key Expansion Module I24 e IP 1100 series key expansion module IP 1200 series key expansion module e IP 12000 series key expansion module with Display e DECT 4100 series handsets Digital mobility 7400 series phones e WLAN 6120 6140 series phones e IP 2000 series IP phones For additional terminal and mobility supported devices see the BCM compatibility matrix on page 77 Global markets BCM voice prompts which were introduced in BCM 4 0 include Polish Finnish Korean Turkish and Czech The following additional capabilities are available e addition of second dial tone for PRI BRI In some markets a PBX must provide a local tone to the originating party as opposed to the central office This feature adds the ability to provide the local tone e increased public received digit length from 7 to 12 digits Some markets require more than public received digits to support dial plans Analog interfaces are not supported in the following market profiles Denmark France Germany Holland Italy Norway Spain Sweden and Switzerland System Overview 50 Chapter 6 BCM features Table 7 Analog interface availability by market profile page 50 shows analog interface availability by market profil
79. tries See the matrices in Global markets on page 49 EU compliant routers M222 and M252 firmware BCM50 routers deliver Removal of Hazardous Substances RoHS compliancy for network infrastructure or 5 6 compliancy This requires new hardware for both the Ethernet router and the ADSL router The new hardware is based on a common architecture for both routers and is also common to Contivity EU releases These new features apply to the M222 252 routers only A software upgrade is available for installed M221 251 The following features align to Contivity 2 5 with the addition of VPN client termination support e VPN Client Termination new e Port Restricted Cone NAT e SIP firewall ALG e Nailed Up tunnels e SSH SSL and Secure FTP e New hardware support for ADSL2 Client emulation enhancements e Client management privileges e Failover IP assignment for automatic assignment of fail over site IP address e X 509 digital certificates New DSL version support for ADSL2 Note that M221 251 refers to the routers shipped with BCM50 1 0 units and M222 252 refers to the new EU compliant routers shipped with EU BCM50 2 0 and BCM50 3 0 units NN40170 103 BCM features Chapter6 45 WAN failover The router hardware simplifies WAN failover as well as future management integration through the internal serial connector The router provides support for WAN failover on all BCM50 platforms with M222 252 routers WAN failover
80. ual ISDN S T BRI BCM50be Includes an Ethernet router and a Dual ISDN S T BRI BCM50ba Includes ADSL router and a Dual ISDN S T BRI Figure 3 BCM50e page 17 shows the BCM50e Figure 3 BCM50e For more information see BCM50e and BCM50a BCM systems with integrated routers page 20 or BCM50b BCM50ba and BCM50be BCM systems with integrated BRIs page 23 BCM50a and BCM50ba models are not sold with Release 5 0 installed at factory However BCM50a and BCM50ba systems support release 5 0 software when upgraded to that software level For more information about BCM50 hardware see Nortel Business Communications Manager 50 Installation and Maintenance Guide NN40170 305 System Overview 18 Chapter 3 BCM50 hardware BCM50 main unit The BCM50 Main Unit with telephony only provides call processing and simple data networking functions It provides connections for 12 digital telephones 4 PSTN lines 4 analog station ports and 4 connections for auxiliary equipment auxiliary ringer page relay page output and music source The BCM50 Main Unit has no router but it has four LAN ports one is the OAM port for technicians and three are for basic LAN connectivity A Main Unit contains the following field replaceable units one programmed hard disk e one cooling fan one router card BCM50a BCM50e BCM50ba and BCM50be only Additional BCM50 hardware The BCM50
81. unications Manager 5 0 Fault and Performance Management NN40160 701 Unified Messaging Configuration Guide NN40080 501 CallPilot Fax Set Up and Operation Guide NN40080 301 CallPilot Message Networking Set Up and Operation Guide NN40090 301 Personal Call Manager User Guide NN40020 103 Intelligent Contact Center Set Up and Operation Guide NN40040 301 LAN CTE Configuration Guide NN40020 602 Call Detail Recording System Administration Guide NN40020 605 Personal Call Manger User Guide NN40010 104 Activity Reporter Administration Guide NN40010 627 Activity Reporter User Guide NN40010 1 12 InTouch Administration Guide InTouch User Guide Nortel Business Communications Manager Find Me Follow Me Administration Guide NN40010 678 Nortel Business Communications Manager Find Me Follow Me Administration Guide NN40010 118 System Overview 10 Chapter 1 Getting started How to get help This section explains how to get help for Nortel products and services Getting Help from the Nortel Web site The best way to get technical support for Nortel products is from the Nortel Technical Support Web site www nortel com support This site provides quick access to software documentation bulletins and tools to address issues with Nortel products More specifically the site enables you to download software documentation and product bulletins e search the Technical Support Web site and the Nortel Knowledge B
82. which versions of SNMP you want the BCM agent to support Management Information Bases MIB provide access to the managed objects of a system and specify the format of traps BCM supports these standard MIBs for remote management e MIBII RFC 1213 second version of the MIB for use with network management protocols in a TCP IP based internet This MIB includes System Group and Interfaces Group and is a baseline RFC implemented by data networking systems Entity MIB RFC 2737 describes managed objects used to manage multiple logical and physical entities to manage by a single SNMP agent System Host MIB RFC 2790 MIB for to manage host systems defines a set of objects common across many computer system architectures that are useful to manage host computers such as memory and CPU e SmallSiteEvent MIB for traps e REC 2261 SNMP Framework MIB BCM adopts the Common Information Model CIM standard according to the industry standards organization Distributed Management Task Force DMTF which provides a modeled method to manage system programming parameters BCM uses the transport mechanism CIM operations over HTTP using XML also referred to as CIM XML The BCM CIM XML interface provides a consistent way to manage data on the device whether by the BCM Element Manager NCM or third party network or service management applications Log management The following sections outline log management for the BCM 450 and the BCM50 BC
83. xport play and record e Primary Alternate and Personal Greetings import export play and record e Personal Attendant DN System Overview 68 Chapter 9 BCM applications Fax settings if fax messaging keycode is applied e Call forward to voice mail and display CLID Note You can administer same items with F981 Currently you can administer only subscriber mailboxes the general delivery mailbox and the system administrator mailbox through the Mailbox Manager application The main page shows your mailbox status information such as whether the telephone is forwarded the mailbox is full the number of broadcast messages new messages and how many are urgent saved messages unsent messages if you use the CallPilot user interface new fax messages and saved fax messages A warning appears about an Off Premise Notification destination and the outbound transfer having failed If you use the alternative greeting an indication of its use is presented with an indication of whether messages are being accepted Figure 15 Mailbox Manager main page Welcome E237 Ploguin237 My Mailbox Change Password Off Premise Notification Outbound Transfer Greetings and Spoken Name Personal Attendant Fax Settings Call Forward O broadcast message 3 new messages 0 saved message 0 unsent message O new fax message O saved fax message Your alternate greeting is currently selected You can use the O

Avaya Business Communications Manager - System Overview

Contents

Download Pdf Manuals

Related Search

Related Contents