Avaya Business Communications Manager Release 5.0 Configuration Guide
Contents
1. AVAYA Avava BCM Test Lab Business Communication Manager Release 5 0 Configuration Guide for PAETEC SIP Trunking Issue 1 1 Abstract This document provides guidelines for configuring a SIP Trunk between a BCM Release 5 0 and PAETEC SIP Trunk service Reviewed BCM Test Lab Application Notes l of 13 03 25 2010 2010 Avaya Inc All Rights Reserved BCM Configuration Guide For PAETEC doc 2009 00002460 Table of Contents b INTRODUCTION 1 00 a A AA AA AA Aia 3 WE DOCUMENT CHANGE HISTOR Via A oc 3 2 SYSTEM SOFT WARESFLOADWARE a is 4 de FEATURES cuando 5 SAS PERATURES SUPPORTED o dial 5 De Zio TECNICA CA VEA TS iS lie locos 5 4 NETWORK DIAGRAM coniac 6 Ss SYS FEM CONFIGURATION caia 7 ls DON CONFIGURA TON at sa y Deity Me as AAA a at trea et ak na Sat tre sd Sadat 7 Idas A AAA A 7 Dis S ROUNE Table COnN urat ON oe A E N ee dana ceed e ILA DONS CON A eR et a eed ce eed et 9 Dios wl Medigd Fara meters Con SUTTON entered a eed aed he net ice eects 9 ILOs SE AINE CANON COn P Ura ON ieee a te eta a 9 Dida ALES METE RA N E E E TE EE 10 5 1 8 Configuring Incoming Calls from PAETEC to BCM oooooooccnnnnncnncnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnss 10 SA9 GIVNE ACCESS LO MF Sd E 11 Gi REFERENCES viniste rabia 12 Reviewed BCM Test Lab Application Notes 20f 13 03 25 2010 2010 Avaya Inc All Rights Reserved BCM Configuration Guide For PAETEC doc 2009 00002460 1 Introductio2. module in Configuration gt Resources gt Telephony Resources This guide illustrates how to do it using the Routing table For details of how to use the SIP Proxy tab see the BCM configuration guides 1 Under Configuration gt Resources gt Telephony Resources select module type IP Trunks and click on the Routing Table tab 2 Add a Remote Gateway by clicking on the Add button 3 Inthe Add Remote Gateway dialog box that is displayed configure the fields as follows e Description Enter the logical name for the trunk destination e Destination Digits Enter digits that identify the remote system as the call destination e VolP Protocol SIP e Domain SIP Domain name of PAETEC This will be provided by PAETEC e IP Address Provide the IP address of the SBC e Port Provide the optional UDP port number to which the BCM will send SIP messages e GW Type Set this field to Other e MCDN Protocol Set to None e QoS Monitor Leave unchecked e Tx Threshold Leave this field at its default value of 0 0 4 Click the OK button This parameter is only required when configuring a SIP trunk between BCM and PAETEC s BroadWorks SIP server Reviewed BCM Test Lab Application Notes 8 of 13 03 25 2010 2010 Avaya Inc All Rights Reserved BCM Configuration Guide For PAETEC doc 2009 00002460 5 1 4 SIP Settings Configuration 1 Under Configuration gt Resources gt Telephony Resources Select
3. module type IP Trunks and click on the SIP Settings tab 2 In the SIP Settings sections e Local Domain Leave blank e Disable maddr in Contact Checked to disable maddr in Contact header e Disable OPTIONS Caps Checked to disable OPTIONS capability request by the BCM 3 Leave the rest of parameters under the SIP Settings tab at the default values 5 1 5 SIP Media Parameters Configuration 1 Under Configuration gt Resources gt Telephony Resources Select module type IP Trunks and click on the SIP Media Parameters tab 2 Inthe Preferred Codecs section configure G 729 G 711 uLaw as the first and second preferred codec respectively In the codec Settings section uncheck Enable Voice Activity Detection 4 Inthe codec Settings section select 20ms as the payload size for both G 729 and G 711 5 Again in the codec settings Section set G 711 as the Fax transport 5 1 6 SIP Authentication Configuration 1 Under Configuration gt Resources gt Telephony Resources Select module type IP Trunks and click on the SIP Authentication tab 2 Create a new SIP Account by clicking on the Add button 3 Inthe Add Auth Account dialog box that opens up configure the parameters as follows e Description Provide a descriptive name for this SIP account e Domain Provide the SIP Domain name provided by PAETEC for PAETEC SIP trunking service e Inthe Account Identity section select configure this SI
4. ORTEL Reviewed BCM Test Lab Application Notes 13 of 13 03 25 2010 2010 Avaya Inc All Rights Reserved BCM Configuration Guide For PAETEC doc 2009 00002460
5. P Account as either a Parent or Child account A Parent account can be used by BCM Phone to place out going calls via the SIP Trunk between the BCM and PAETEC whereas as a Child account can only be used by a given BCM Phone A Parent account will work for most deployments e Since authentication is not required for any of PAETEC SIP Trunking service do not configure the User Credentials section e Configure the parameters in the Message Handling section as follows Reviewed BCM Test Lab Application Notes 9 of 13 03 25 2010 2010 Avaya Inc All Rights Reserved BCM Configuration Guide For PAETEC doc 2009 00002460 o CLID Override Provide the DID assigned to this account o Display name Override Provide the Display Name that will be presented to the called party o Contact Override Leave blank o Maddr in Contact Leave unchecked o Local Domain Override Leave blank e For the BroadWorks SIP trunking Service enable Registration for this SIP Account by checking the checkbox next Registration o Inthe Registration Details section for the BroadWorks service configure the registration details as follows Registrar IP address or Domain name of the Registrar or SBC provided by PAETEC where all SIP signaling must be sent Registration Port Provide the optional UDP port number for the registrar Expiry Leave the default value e Click the OK button 5 1 7 IP Sets Media Parameters 1 Under Configuration gt Resources gt Telephony Resou
6. cation Notes 4 of 13 03 25 2010 2010 Avaya Inc All Rights Reserved BCM Configuration Guide For PAETEC doc 2009 00002460 3 3 1 Features Features Supported The following are capabilities provided by this solution 3 2 Basic calls G711a law 20 ms G729 20ms Calling line number identification presentation CLIP DTMF RFC2833 Call hold Call transfer Blind and consultative transfers Ad hoc conference calls Meet Me conference calls hosted on the BCM Call forward Call Redirection to Voice Mail on BCM Fax using G711 only Inter office tandem calls Find Me Follow Me Silent Recording Technical Caveats The following are limitations with this solution Fax over T 38 is not supported by any of PAETEC s SIP Trunking service With PAETEC s Broadworks SIP Trunking service authentication of SIP requests from BCM are not supported by this solution So when deploying with Broadworks authentication must be turned off on the BroadWorks soft switch Deployments where BCM is located behind a NAT device is not supported PAETEC s LGP SIP trunking service sends DTMF digits both inband and using RFC2833 when G 711 is negotiated between the BCM and the LGP BCM does not support inband DTMF As a work around on the BCM configure G 729 as the first preferred codec and G 711 as the second preferred codec Reviewed BCM Test Lab Application Notes 5 of 13 03 25 2010 2010 Avaya Inc All Rights Reserved BCM Configuratio
7. d click on the OK button The Dialing Plan Routing table will be displayed Click on the route just created Under the Use Pool column double click to select BlocA from the drop down list Under the DN Type column double click to select Public Unknown from the drop down list Click on the Destination Codes tab Configure a destination code to route dialed digits by clicking on the Add button Digits that begin with this destination code will be presented to the SIP trunking component on the BCM for routing towards the Service Provider In the Add Destination Code dialog box enter a numeric number for the destination code and click on the OK button Select the row representing the Destination Code entered in the previous step Under Normal Route column double click and enter the route entered in Step 4 Under the Absorbed Length column specify the number of digits that will be absorbed before sending the rest of the digits to the service provider Reviewed BCM Test Lab Application Notes 7 of 13 03 25 2010 2010 Avaya Inc All Rights Reserved BCM Configuration Guide For PAETEC doc 2009 00002460 5 1 3 SIP Routing Table Configuration There are two possible ways to configure the BCM to route outbound SIP calls to the Service Provider e Using the Routing Table tab found by clicking on IP Trunks module in Configuration gt Resources gt Telephony Resources e Using the SIP Proxy tab found by clicking on IP Trunks
8. n This document provides a typical network deployment of Business Communication Manager BCM 50 Release 5 0 and BCM450 RIs 5 0 utilizing the PAETEC SIP Trunking service offering The document provides the software line up supported features as well as procedures for configuring a SIP trunk between the BCM Release 5 0 and PAETEC This document should serve as general guideline only since it is not possible to document every possible variation of configuration Further information may be obtained from your Nortel support representative 1 1 Document Change History Summary of Changes December 17 2009 Original publication v1 0 February 17 2010 V1 1 Removed technical caveat about calling name restriction AAA Reviewed BCM Test Lab Application Notes 3 of 13 03 25 2010 2010 Avaya Inc All Rights Reserved BCM Configuration Guide For PAETEC doc 2009 00002460 2 System Software Loadware To achieve successful interoperability between the BCM and PAETEC the various network elements must the running the version of software as shown below Platform BCM 50 All platforms e Base S W 9 0 1 00 e Patch BCMO50 R500 SU Syst em 001 200911 or higher BCM450 All platforms e Base S W 9 0 1 00 e Patch BCM450 R500 SU Sys tem 001 200911 or higher A a a e Ber Brendon as EE Lop Peso Reese 3 1 2 SBC ACME Net Ner4250 SC6 1 0 Patch build 254 Table 1 Validated Equipment and Software Reviewed BCM Test Lab Appli
9. n Guide For PAETEC doc 2009 00002460 4 Network Diagram Figure 1 shows a typical deployment of a SIP trunk between BCM Release 5 0 and PAETEC In the diagram there is no NAT between the BCM and PAETEC Therefore the IP address of the BCM and any BCM IP phone must be routable from PAETEC Public Internet PAETEC SIP Trunking Service Figure 1 SIP Trunking between BCM Rls 5 0 and PAETEC Reviewed BCM Test Lab Application Notes 6 of 13 03 25 2010 2010 Avaya Inc All Rights Reserved BCM Configuration Guide For PAETEC doc 2009 00002460 O System Configuration This section provides procedures for configuring a SIP trunk on BCM RIs 5 0 to PAETEC 5 1 BCM Configuration In order to configure a SIP trunk between BCM and PAETEC do the following 5 1 1 Line Pool Configuration 1 2 3 Under Configuration gt Telephony gt Dialing Plan select Line Pools Select BlocA Click on the Add button to add DNs of sets that need to access the above line pool 5 1 2 Dial Plan Configuration E E 2 COE e eS 12 13 14 15 Under Configuration gt Telephony gt Dialing Plan gt Public Network define the Public Received number length to 4 digits Set the Public Network Dialing Plan to Public Unknown Under Configuration gt Telephony gt Dialing Plan gt Routing and select the Routes tab Add a route by clicking on the Add button In the Add Route dialog box provide an unused route an
10. on the BCM Reviewed BCM Test Lab Application Notes 11 of 13 03 25 2010 2010 Avaya Inc All Rights Reserved BCM Configuration Guide For PAETEC doc 2009 00002460 6 References The following are useful references to assist in this solution 1 BCM450 Technical Documentation http support nortel com go main jsp cscat DOCUMENTATION amp poid 19781 2 BCM50 Technical Documentation http support nortel com go main jsp cscat DOCUMENTATION amp poid 15181 Reviewed BCM Test Lab Application Notes 12 of 13 03 25 2010 2010 Avaya Inc All Rights Reserved BCM Configuration Guide For PAETEC doc 2009 00002460 2010 Avaya Inc All Rights Reserved Avaya and the Avaya Logo are trademarks of Avaya Inc All trademarks identified by Y and TM are registered trademarks or trademarks respectively of Avaya Inc Nortel Nortel Networks the Nortel logo and the Globemark are trademarks of Nortel Networks All other trademarks are the property of their respective owners The information provided in these Application Notes 1s subject to change without notice The configurations technical data and recommendations provided in these Application Notes are believed to be accurate and dependable but are presented without express or implied warranty Users are responsible for their application of any products specified in these Application Notes If you have any issues with the solution described in this document please contact 1 800 4 N
11. rces Select module type IP Sets and click on IP Terminals Global Settings 2 Set the Default Codec for IP sets to Auto and set the payload size ms for G 729 and G 711 to 20 5 1 8 Configuring Incoming Calls from PAETEC to BCM This can be done in one of two ways 1 The DID associated with the PAETEC SIP account assigned to the BCM can be associated with a target line assigned to a group of set s and all calls to the DID will be routed those set s 2 All calls to the DID associated with the PAETEC SIP account assigned to the BCM can be answered by the Auto Attendant AA and from there a DN can be entered to reach a phone on the BCM 5 1 8 1 Assigning DID to BCM Phones for Incoming Call 1 Navigate to Configuration gt Telephony gt Lines gt Target Line and click on an unused target line 2 On the selected Target Line set the Pub Received F to the last 4 digis of the PAETEC assigned DID 3 Assign the DN of phones on the BCM that require an appearance on this target line This will be the phones that will be alerted when call to the PAETEC assign DID is received Reviewed BCM Test Lab Application Notes 10 of 13 03 25 2010 2010 Avaya Inc All Rights Reserved BCM Configuration Guide For PAETEC doc 2009 00002460 a Navigate to Configuration gt Telephony gt Lines gt Target Line and click on the Target Line configured in Step 2 above b Click on the Assigned DNs tab c Click the Add but
12. ton to add the DN of set s to this Target Line 5 1 8 2 Configuring AA to Answer Incoming Calls Alternatively the AA on the BCM can be configured to answer incoming calls and then call routed to a target phone on the BCM by entering the extension of the set at the AA prompt To do this 1 Navigate to Configuration gt Telephony gt Lines gt Target Line and click on an unused target line 2 On the selected Target Line set the Pub Received to the last 4 digis of the PAETEC assigned DID Navigate to Configuration gt Application gt Voice Messaging Contact Center Click on the Launch CallPilot Manager This launches a web browser to the BCM Log in with the administrator credentials On the left hand navigation menu click on Auto Attendant In the Line Administration web page scroll down to the Target Line configured in Step 1 Under the Command Column click Change Inthe Line Properties web page select Auto Attendant as the Answer Mode O Click the Submit button 2 ONDA amp 5 1 9 Giving Access to SIP Trunks To give access to BCM phones to make outgoing calls across the SIP trunk 1 Navigate to Configuration gt Telephony Sets Active Sets 2 Click on the Line Access tab 3 Click on the DN of each the registered BCM phones in turn and click on the Line Pool Access tab 4 Click on the Add button 5 Inthe Add Line Pool dialog box type bloca 6 Click OK 7 Repeat steps 3 to 6 for each of active sets
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