Avaya Business Communications Manager Nortel Mobile Voice Client 2050 User Guide
Contents
1. dial For international calls dial 6 011 EFG E e country code Ff area code Gg number Area code Set the Area code to provide the default area code for dialed numbers To establish the default Area code 1 Select the PDA Contacts gt Tools gt Options 2 Assign the correct value to the Country Region and Area code See Figure 20 on page 45 Managing Contacts with Mobile Voice Client 2050 The Contacts application prefixes the default area code to numbers you enter in your Contacts application The PDA attempts to interpret the numbers as canonical For example enter a seven digit number Contacts assumes that the number is in your area code and the software adds the area code as a prefix to the seven digit number to create a canonical number In North America if you enter a default area code of 415 in your Contacts and then enter the number 555 1212 the following occurs e Contacts prefixes the area code to the number the displayed number changes to 415 555 1212 This number is interpreted as a canonical number that the PDA can use for dialing Dialing Locations Dialing Locations describe the dialing rules to be applied when you dial a number The dialing rules allow you to enter prefixes to access local and long distance numbers Use the location of your server See Figure 20 on page 45 To establish the dialing rules Select Start gt Settings gt Connections2. Figure 15 About screen Ro diss amp Nortel Mobile Voice Client 2050 2 00 0160 Copyright c Nortel 2004 GLOBAL IP SOUND MVC 2050 Call Handling screen Icons See Figure 16 to view the icons available in the MVC 2050 Icons can be divided into three types e Call Handling icons Toolbar icons Menu Bar icons Figure 16 Call Handling screen Release Display Dialpad Messages Directory Volume Up Volume Down Mute MVC 2050 P s 2 08 x Call handling el icons e ata Message Lamp IP Chents Development Mar 11 2 10 pm lt Soft keys Feature self labeled lt Programmable Line Feature keys Shift Services Expand Copy Quit Ary N Q AOMA A 2 B O Toar File Keys Help E ey E System Input Paste t ji E adi Toggle Contacts Settings MVC 2050 Call Handling screen Call Handling icons The Call Handling icons are Hold e Answer Release These Call Handling icons are located at the top of the skin See Figure 16 on page 32 Hold Use the Hold icon to place calls on Hold and to remove them from Hold Answer Use the Answer icon to receive and to place calls Release The Release icon is used to terminate calls Toolbar icons The Toolbar icons are e Directory e Messages e Shift Services e Expand Copy e Quit The Toolbar icons are visible when the Toolbar is retracted See Figure 16 on page 32 MVC 2050 Ca
3. a UNIStim message Mobile Voice Client 2050 for expert users WiFi You can ActiveSync your PDA with your PC using WiFi WiFi use for a cradled PDA If you do not want to lose the MVC 2050 connection to the server when you return the PDA to its cradle deactivate ActiveSync Otherwise the connection is lost because ActiveSync uses Point to Point Protocol PPP This causes the PDA connection to the network to be dropped and then connected to the PC Mobile Voice Client 2050 for expert users Business Communications Manager Nortel Mobile Voice Client 2050 User Guide Copyright 2007 Nortel Networks All Rights Reserved The information in this document is subject to change without notice The statements configurations technical data and recommendations in this document are believed to be accurate and reliable but are presented without express or implied warranty Users must take full responsibility for their applications of any products specified in this document The information in this document is proprietary to Nortel Networks Nortel Nortel Logo the Globemark SL 1 Meridian 1 and Succession are trademarks of Nortel Networks Document Number NN40110 112 Document Release Standard 01 01 Date March 2007 Produced in Canada To provide feedback or report a problem in this document go to www nortel com documentfeedback NORTEL www nortel com
4. are the graphical representation of the MVC 2050 The dialpad menu and icon buttons are located on the skin Skins come in several colors and arrangements To select a skin 1 Select Settings 2 Select Skin 3 Select askin from the list All skins share the following common components programmable line feature keys e soft keys self labeled e dialpad e display e Call Handling icons e Toolbar icons e Menu Bar icons e retractable toolbar e System Input Panel icon See the following examples of the MVC 2050 skins Figures 7 to 9 starting on page 22 and Figure 16 on page 32 MVC 2050 Call Handling screen Figure 7 Black skin i5 MVC 2050 Qo dt 1 49 amp DN 429 IP Clients Development Mar 11 1 51 pm MVC 2050 Rodi 225 amp MVC 2050 Call Handling screen Figure 9 Lime skin MVC 2050 Rodi 2 27 amp DN 429 IP Cents Development Mar 11 2 29 pm Feature 1_ 2nd 3 Aon 5 sa bra File Keys Help f 2 c tL Display The display is located in the central area of the skin See Figure 6 on page 20 Programmable line feature keys Six programmable line feature keys are located on the right side of the skin They are aligned vertically and are the same color as the display See Figure 6 on page 20 Soft keys self labeled Four soft keys self labeled are located in the bottom row of the display area See Figure 6 on page 20 Note 1 The label on the k
5. buffer is used to minimize this variability by sending voice frames to your PDA sound system at a fixed rate The value of jitter is the number of voice frames the application has in its jitter buffer Highwater Mark Highwater mark indicates the maximum number of voice frames the application can have in its jitter buffer before it starts discarding packets Set this value to at least 2 5 times the value of jitter Early Packet and Late Early Packet Resync and Late Packet Packet Resync Resync indicate the points at which MVC 2050 discards and restarts the jitter buffer contents Set this value to at least 5 times the highwater mark Mobile Voice Client 2050 for expert users Listener IP See Figure 34 This screen is for expert users only It can be used to override the port assignments when a conflicting application is on the PDA Figure 34 Listener IP screen BAlmvc 2050 Settings 46 9 57 QD F Mvc 2050 Settings 10 00 GD L Use a specific address O Use a specific address 47 78 456 314 Use a specific port Use a specific port My Server Items on the Listener IP screen Table 7 describes selections available on the Listener IP screen Table 7 Listener IP screen Selection Description Use a specific The MVC 2050 normally listens to all IP address addresses on the device for communication server to terminal UNIStim messaging on all the Network Interface Cards NIC on th
6. 22 on page 50 Managing Contacts with Mobile Voice Client 2050 Figure 22 ESN dialing fea MYC 2050 r 47 Extension numbers The PDA Contacts application dials extension numbers only if they do not satisfy Microsoft criteria for numbers that require an area code The following three methods can be used to manage dialing extension numbers 1 Select Extension in the Phone details dialog box See Figure 23 on page 51 2 Enter extension numbers in your PC Outlook Contacts application and ActiveSync your PC Outlook with your PDA Contacts 3 Select Keys gt Macros and enter the direct dial extension number in a macro See Macros on page 61 for information about macros Managing Contacts with Mobile Voice Client 2050 Figure 23 Extension number Country Regen ow veneer Mobile Voice Client 2050 settings Mobile Voice Client 2050 settings Use the MVC 2050 Settings to select choices for the appearance behavior and operation of your PDA The Settings tab provides access to the following selections Sounds on page 52 e Profiles on page 55 e Server on page 60 e Macros on page 61 e Skin e Features e Audio e About e Language e Hardware ID e Advanced Audio e Listener IP This section provides information about setting sounds to accompany events profiles creation and use server assignment and macro creation and use Sounds The Mobile Vo
7. F 5612342 My Server Sane RE hac ABO AT Keys Once you have selected a macro name tap the down arrow in the Keys drop down list to select a key to add to the macro Press the Add button to add the key The Pause key is used to insert a short pause in the macro A pause introduces a delay which is required to access some Interactive Voice Response IVR applications and the voicemail systems Contents A list of the macro contents appears in the Contents list box When two or more entries are in this box the keystrokes can be moved around by using the up and down navigation buttons which appear to the right of the box You can remove keystrokes from the Contents box by selecting a keystroke and pressing the Remove button Mobile Voice Client 2050 settings Preview You can preview your macro in a single view by viewing the Read only field under the Contents box Dialpad You can select the Keys list box and press the Add button or you can use the numbers on the dialpad to enter numbers into your macro Mobile Voice Client 2050 for expert users Mobile Voice Client 2050 for expert users This section discusses the selections used to diagnose or correct error conditions and are not used during normal operation of Mobile Voice Client 2050 Client diagnostics Client diagnostics are used to determine the connection status of the MVC 2050 Access client diagnostics from the Help gt Diagnostics scr
8. Figure 25 Events list MVC 2050 Settings Go qi 3 12 CD 1 Select an event Sever cored O Server connected 2 Server unreachable Server unresponsive Mobile Voice Client 2050 settings Profiles Each profile is a named file that contains a combination of servers and other attributes that control the connection behavior and appearance of the MVC 2050 A number of profiles can be created and saved to allow easy switching among different servers feature programming and audio programming Profiles can be created selected or deleted Once selected the name of the profile can be modified When a profile is selected all other Settings tabs refer to the selected profile The name of the selected profile is shown in the lower right corner on each tab See Figure 26 Figure 26 Profiles screen AJ MYC 2050 Settings 9 36 ED Export Mobile Voice Client 2050 settings The profiles screen enables you to e create profiles e delete profiles e modify a profile name e change the profile used by the application e export profiles e import profiles Creating a new profile Use the following procedure to create a new profile 1 Select New A screen appears with an empty text box labeled Name 2 Enter the new profile name 3 Select OK The Profiles screen reappears The new profile is created and selected The values on all the other tabs is set to their defaults for this profile Any value mo
9. NORTEL Business Communications Manager Nortel Mobile Voice Client 2050 User Guide 01000000000 0000 perms i esels 000010101010000 10101 Revision history Revision history March 2007 Standard 01 01 This document is issued to support Nortel Mobile Voice Client 2050 Version 2 1 202 for Business Communications Manager BCM It is renumbered to NN40110 112 and contains information previously contained in the following legacy docu ment now retired NO035508 March 2005 Standard 2 00 This document is issued to support Nortel Mobile Voice Client 2050 Version 2 00 0161 for Business Communica tions Manager BCM August 2004 Standard 1 00 This document is issued to support Business Communications Manager BCM Release 3 6 Revision history Contents About this guide 0c e eee ee eee eee 7 Mobile Voice Client 2050 overview 250055 8 Software dependencies 000 e eee eee 9 Communication servers sss sasaaa aeea 9 Supported PDAS 000 c ccc eas 9 Headsets 2c vada yet hake ae ee ewen eRe eas 10 MVC 2050 menus and screen features 11 Installing and configuring the Mobile Voice Client 2050 14 Removing a previous version of MVC 2050 14 MVC 2050 installation method 0200e0 eee 15 MVC 2050 configuration 0 000 c eee eee 17 MVC 2050 Call Handling screen 0020000 19 St
10. art gt Contacts The Contacts read only screen appears Note To view the Contacts list within the MVC 2050 select File gt Contacts See Figure 18 on page 42 Managing Contacts with Mobile Voice Client 2050 Figure 18 MVC 2050 Contacts screen Contacts Qe de 12 14 All Contacts ab cde fah ijk Imn opa rst Juv xyz Chan Jackie 425 876 3456 Davis Milas 905 976 5467 England Fred 789 723 4567 Kennedy Ja 425 789 5678 Lombard Jan 918 987 5678 Dialing a number from the Contacts list Use the following procedure to dial a number from the MVC 2050 using the Contacts list 1 2 Select File gt Contacts The Contacts list appears Double tap the name or number you want to dial The Phone details dialog box appears See Figure 19 on page 44 Use the Phone details dialog box to modify the number to be dialed as needed To dial the number press the check mark in the lower left hand corner of the display See Figure 19 on page 44 Managing Contacts with Mobile Voice Client 2050 Dialing formats Numbers must be in the canonical dialing format in order for your PDA to use them for dialing The canonical address format is a universal telephone number format recognized by the WIndows Telephony Application Interface TAPI The canonical format identifies the components of a telephone number which TAPI translates according to a country s or region s dialing ru
11. arting the MVC 2050 0 cee nee 19 NaVIQatlOns 220 tet aned 4 wee eee bee eG ewe bee eng 20 Appearance oie eee eee ee ee 20 MVC 2050 graphical interface skins components 21 MOTUS 32 20 0h RS EUREEN Pied bee ee ad ees 24 ICONS a wipes a E E E O S 32 Menu and icon summaries 0 0 00 eee eee 36 Managing calls with Mobile Voice Client 2050 38 Making a telephone call 2 200000 eee eee 38 Answering a call 0 c cee ete 39 Holding acall space edicts ephiicheeies bead eles eons 39 Retrieving a call 2 0 cee eee 39 Ending aCalll o2srcceee ieee rerni bel rk eee deal as 39 Maintaining call quality 0 0 0 eee eee 39 Managing Contacts with Mobile Voice Client 2050 40 Editing the Contacts list 0 0 0 0 eee eens 41 Accessing Contacts Help 00 0c eee eae 41 Accessing the PDA Contacts list n n anana aaa 41 Dialing a number from the Contacts list 42 Dialing formats 0 0 ee eee 43 Mobile Voice Client 2050 settings 2 055 52 SOUNS dr sts piaia a a a eee eo eet eee CEEA 52 Prolls 2 2oc k hasan tied a eee ig wee ee dle as 55 SENET scores snd bead eae hag eae EOE wale Yared eek 60 MACOS aun k beled da ORE Gace tek eal E dee ee as 61 Mobile Voice Client 2050 for expert users 65 Client diagnostics sasana 000 cece eee 65 Audio guality sson ened aa te Apes hee ee 66 Li
12. ce Client 2050 settings If your system is set up with DHCP the primary and secondary server addresses both are assigned by way of DHCP and no action is required See Figure 29 on page 61 Figure 29 DHCP Setting on the Server screen AJ Mvc 2050 Settings 46 9 46 Automatic DHCP Server Primary r Port Retries 10 Restore Defaults My Server Macros The Mobile Voice Client MVC 2050 Macros tab enables you to record and use macros A macro is a recorded sequence of steps that saves you keystrokes For example you can create a macro that selects a particular line and then dials that telephone number automatically Another example of macro use is programming voicemail access numbers and codes for faster access See Figure 30 and Figure 31 on page 63 Mobile Voice Client 2050 settings Figure 30 Keys gt Macros menu MVC 2050 Ro d 202 amp L Macro Voica Mail E o Janice Macro screen To enter a new macro name or to select an existing macro to modify or delete select the New icon to the right of the list box See Figure 31 To select an existing macro tap the down arrow in the Macro list box and make your selection To delete a selected macro tap the Delete icon the button to the right of the list box Mobile Voice Client 2050 settings Figure 31 Macro screen MVC 2050 Settings G qi 2 28 OD Macro 7 Keys r xa e Contents 7858113
13. ce breakups in the receive audio stream adjust the setting towards Higher Quality This increases the number of audio buffers used to process incoming audio If the delay is too large you can decrease this setting If you experience broken or choppy speech at either end of the call or if the dial tone sounds choppy avoid using your PDA volume control Instead use the volume controls on the MVC 2050 toolbar to adjust the volume of your call Note QoS 802 11 p q is not supported due to device constraints Advanced Audio Advanced audio settings are recommended for use only by advanced users See Figure 33 Figure 33 Advanced Audio screen AF MYC 2050 Settings q 9 56 ok NetEQ Global IP Sound E Override Communcation Server values Jitter frames Highwater Mark frames Early Packet ms Late Packet Resync ms Restore Defaults advanced audio Ej NetEQ software included with the MVC 2050 software provides loss concealment and compensation NetEQ is the default setting You cannot adjust the MVC 2050 Advanced Audio settings Mobile Voice Client 2050 for expert users Items on the Advanced Audio screen Table 6 describes the selections available on the Advanced Audio screen Table 6 Advanced Audio screen Selection Description NetEQ Global IP Sound NetEQ packet loss concealment software is the default mode of operation Jitter Buffer The rate of arrival of voice frames is variable A jitter
14. ce to place a call also available as a Menu Bar icon Contacts Opens the Contacts List also available as a Menu Bar Icon Settings Provides access to the Settings dialog boxes also available as a Menu Bar Icon Exit Shuts down the MVC 2050 application also available as a Menu Bar Icon MVC 2050 Call Handling screen Keys menu Table 4 summarizes the Keys menu selections Table 4 Keys menu Selection Description Answer Answers an incoming call or provides a dial tone so you can make a call also available as the Answer icon located at the top center of the display Release Releases the call Hold Places the current call on hold also available as the Hold icon at the top left of the display Features Presents a menu of available features Macros Presents a menu of the programmed macros Help menu Table 5 summarizes the Help menu selections Table 5 Help menu Selection Description Contents Accesses the Help system Diagnostics Provides access to MVC 2050 diagnostics About Provides information about your MVC 2050 system Managing calls with Mobile Voice Client 2050 Managing calls with Mobile Voice Client 2050 Making a telephone call Use the following procedure to make a call from your PDA using the MVC 2050 1 Plug the headset into the PDA and put the headset on 2 Select Mobile Voice Client 2050 from the Start gt Setti
15. ct Recently Used Application Note You can also select Start gt Today or Start gt Home depending on your PDA When you select Start gt Today or Start gt Home the MVC 2050 icon appears in the lower right corner of this screen After you have completed your call press the X in the upper right hand corner of the PDA display to close the application See Figure 10 This returns the MVC 2050 to Run In Background mode MVC 2050 Call Handling screen Paste Select Paste to paste a telephone number copied from another application into the MVC 2050 You can do this to place a call rather than entering it through your Call Handling screen dialpad Contacts Select Contacts to launch the Contacts dialog box The Contacts application reads a list of contacts from the PDA Contacts list The PDA Contacts List application normally can be synchronized with Outlook on your desktop PC Settings The following items are available on the File gt Settings submenu e Profiles Server e Skin e Features e Macros e Audio e About e Language e Hardware ID e Advanced Audio e Listener IP Sounds For more information about Settings see Mobile Voice Client 2050 settings on page 52 Exit Select Exit to close the MVC 2050 Once you select Exit you cannot place or receive calls until you restart the application For more information see Run in background on page 25 MVC 2050 Call Handling scre
16. dified on any of the other tabs is associated with this profile until another profile is selected To change settings on other tabs for this profile select the tab you wish to change For example select the Server tab from the Settings screen to modify the default server settings See Figure 27 on page 57 Mobile Voice Client 2050 settings Figure 27 Selecting a profile AF IMYC 2050 Settings 4S 9 41 OD Ste Profiles Server Skin Features Macrd 4 gt Removing a profile Use the following procedure to remove a profile 1 From the drop down list on the Profiles tab select the profile you want to remove See Figure 27 Note My Server is a built in profile name that cannot be deleted 2 Select Remove The profile disappears from the list Modifying the name of a profile Use the following procedure to modify the name of a profile 1 Select the profile you want to change from the drop down list on the Profiles tab See Figure 27 2 Select Modify The profile name appears highlighted 3 Enter the new profile name Mobile Voice Client 2050 settings 4 Select OK The Profiles screen reappears The new profile is selected Changing the current profile Use the following procedure to select the profile for your MVC 2050 1 Select the name of the profile you want to change from the drop down list at the top of the Profiles screen 2 Choose one of the following a If MVC 2050 is r
17. e Run in background Paste Contacts Settings Exit Keys Answer Release Hold Features Macros Help Diagnostics Contents About Note Keys gt Features and Keys gt Macros selections in Table 1 also provide pop up menus The MVC 2050 supports both portrait and landscape modes See Call Handling screen portrait on page 12 and Call Handling screen landscape on page 12 This landscape sample has the message waiting lamp displayed Mobile Voice Client 2050 overview Figure 1 Call Handling screen portrait Ro dt 1 49 amp Call handling icons lt DN 429 Display IP Clients Development _ Mar 11 1 51 pm Soft keys self labeled Feature t 1_ 2aac 3 on viaaa foul Sual bud s Trons Sr Se E Toolbar Menu Bar gt File Keys Help 2 ef t4 sj Figure 2 Call Handling screen landscape Call handling DN 429 IP Clents Development Soft keys Mar 11 2 07 pm self labeled 4 Feature Display Call fwd Page gen Programmable Conference Intercom Line Feature keys _ gt Last num Intercom 4 ol nere File Keys Help M 4 A 2 G3 O Toolbar Acn Ssa Gwd piate Menu Bar Mobile Voice Client 2050 overview Table 2 describes the MVC 2050 screen features Table 2 MVC 2050 screen features Screen features Selections Call Handling icons Hold Answer Release Toolbar portra
18. e device This is the default mode of operation To override this behavior select the check box and enter a specific IP address Mobile Voice Client 2050 for expert users Table 7 Listener IP screen Selection Description Use a specific The MVC 2050 listens to IP port 5000 on the port device for communication server to terminal UNIStim messaging Hardware ID The Hardware ID screen is for expert users and system administrators It can be used to select the Media Access Control MAC address that the MVC 2050 reports to the communication server The Hardware ID being used by MVC 2050 can be viewed on the MVC 2050 Settings gt Hardware ID tab See Figure 35 Figure 35 Hardware ID screen AJ Myc 2050 Settings lt lt 10 02 Hardware ID 00 02 84 26 E9 F3 Auto Create Restore Defaults Firmware Yersion 2000012 The Hardware ID is generated by reading MAC addresses from the PDA NIC When the MVC 2050 is used with most server types the Hardware ID it uses must be unique Some software such as VPN client software creates artificial network interfaces with MAC addresses that are common Mobile Voice Client 2050 for expert users to all installations of the software As a result the MAC address is the same on many different computers Without a unique MAC address users sometimes are unable to connect to a server or will connect to a server and subsequently cause another device with t
19. een See Figure 14 on page 30 Diagnostics include Ping e TraceRoute e RUDP Ping Ping tests whether the network destination in online TraceRoute is an operation for sending trace packets to trace the route of user datagram protocol UDP from local host to remote host RUDP Ping tests if the IP port is responding as a terminal proxy server TPS See also Profiles on page 55 for information on changing importing and exporting profiles to assist in troubleshooting Mobile Voice Client 2050 for expert users Audio quality Audio quality of voice transmission depends on many factors such as codec characteristics echo canceller jitter buffer size and listener perception Audio quality is controlled from two screens e Audio the quality slider tab Advanced Audio for expert users Audio quality slider You can control audio quality by using the slider tab to reduce audio delay and increase audio clarity See Figure 32 The slider controls the number of audio buffers the PDA uses to smooth out incoming audio streams Audio delay If you experience audio delay you can decrease the number of buffers and reduce the delay by adjusting the slider on the Audio screen Figure 32 Audio quality screen AJ Mvc 2050 Settings 9 54 Quality 012345678910 Less Delay Higher Quality Restore Defaults My Server Mobile Voice Client 2050 for expert users Audio clarity If you experien
20. een select Start 2 Select Settings 3 Select Screen 4 Select Enable Clear Type Automatic Gain Control Since the MVC 2050 requires a headset to operate properly disabling Automatic Gain Control is sometimes necessary to attain optimum audio quality Note When the PDA is used in handsfree mode without a headset the PDA microphone picks up sounds from the speaker creating a feedback loop Automatic Gain Control is used in this instance to avoid feedback For further information about device hardware settings see your PDA Help system To disable Automatic Gain Control 1 Select Start 2 Select Settings 3 Select System 4 Select one of the following depending on the PDA you are using a Audio b Advanced Sounds c Microphone 5 Select Automatic Gain Control Installing and configuring the Mobile Voice Client 2050 6 Select Disable 7 Select Yes For further information about MVC 2050 configuration and settings see the MVC 2050 Help system MVC 2050 Call Handling screen MVC 2050 Call Handling screen Starting the MVC 2050 To start the MVC 2050 from your PDA 1 From your PDA Main Application screen select Start 2 Select Programs See Figure 5 3 Select Mobile Voice Client 2050 The Call Handling screen appears See Figure 6 on page 20 Figure 5 Starting the MVC 2050 from the Main Application f Programs Fes lt 9 07 iz zg Programs ba Games Ca
21. en Note Selecting Exit frees up PDA processing resources Keys The following items are available from the Keys menu e Answer e Release e Hold e Features e Macros Figure 11 Keys menu MVC 2050 Qe d 1 55 Answer Select Answer to answer an incoming call or to obtain a dial tone to place a call See also the Answer icon top center in the Call Handling screen MVC 2050 Call Handling screen Release Select Release to end your call See also the Release icon top right in the screen Hold Select the Hold menu item to place a call on hold See also the Hold icon top left in the Call Handling screen Features Select Features for access to a menu of interface keys The defaults vary depending on which type of communication server you are connected to The Business Communications Manager BCM provides the following default menu of features e Inbox e Outbox e Directory e Services e Expand e Copy e Quit Additional items can be added to this list using the Settings gt Features tab When selected these extra items send BCM specific feature codes to the BCM server Items can be reorganized added or removed from the list See P Phone 2004 User Guide for descriptions of these additional features See Figure 12 on page 29 for access to the Features submenu from the Keys screen Figure 12 is an example of a customized menu See Figure 13 on page 29 for access to t
22. er of the application last reported by the server Mobile Voice Client 2050 for expert users Connection history Connection history writes indication messages to the registry key HKCU Software Nortel Networks MVC2050 Log for connection or disconnection events This is a circular queue of 29 entries Each time a connection or disconnection event occurs a log entry is written The entries contain a date and time and a description of the connection or disconnection event The following section describes connection and disconnection events Soft reset server n This message indicates that the server has instructed the MVC 2050 to reset and connect to a server n where the value of n is determined and possibly written by the server This maps directly to a UNIStim message Server connected This message indicates that the MVC 2050 has connected successfully to the server It means that the MVC 2050 received the AssignTerminallD UNIStim message which is the last message received by the MVC 2050 before a normal session commences Recovering Server unreachable This message is generated when the MVC 2050 has lost its connection with the server It indicates that the UNIStim watchdog timer has expired This indicates loss of network connection Hard Reset This message indicates that the server has instructed the MVC 2050 to reset and clear its UNIStim related memory This maps directly to
23. ete entries use the PDA Contacts application The PDA Contacts List can also be updated by synchronizing it with your deskptop s Outlook directory using Microsoft ActiveSync See your PDA user guide for a description of this feature Settings Select the Settings icon to view the Settings screens See Mobile Voice Client 2050 settings on page 52 Toolbar Select the Toolbar icon to toggle the Toolbar display on and off System Input The System Input icon in the system tray at the bottom right hand corner of the PDA shown in Figure 16 on page 32 provides access to the System Input Panel Consult your PDA documentation for a description of the System Input Panel You can use the System Input Panel to enter data for the MVC 2050 and other applications MVC 2050 Call Handling screen The following are three methods you can use to input data on your PDA e Keyboard e Letter Recognizer e Block Recognizer Using the MVC 2050 application the PDA keyboard can act like a dialpad For instance the alphabetical J K or L is interpreted as a number five 5 Keys that are not alphanumeric are ignored Menu and icon summaries File menu Table 3 summarizes the File menu selections Table 3 File menu Selection Description Run in Background Closes the MVC 2050 application but leaves it running in the background to allow incoming calls to be received Paste Pastes a telephone number into the call interfa
24. ey changes based on the active feature Note 2 A triangle before a key label indicates that the key is active MVC 2050 Call Handling screen Dialpad The 12 button dialpad is located on the left hand side of the portrait skin See Figure 6 on page 20 The dialpad is located on the right hand side of the landscape skin See Figure 2 on page 12 Message Lamp The Message Lamp lets you know if you have voicemail waiting See Figure 6 on page 20 Mute Indication Lamp The color of the Mute button changes to red when the call is muted The Toolbar must be retracted to see this indicator because the Toolbar icon for Mute does not change color when the microphone is muted See Figure 16 on page 32 Menus The MVC 2050 provides the following menus e File e Keys e Help File The following items are available from the File menu e Run in background e Paste e Contacts Settings e Exit See Figure 10 on page 25 MVC 2050 Call Handling screen Figure 10 File menu Qo dt 1 52 amp DN 429 IP Chents Development Mar 11 1 55 pm Feature 1_ 2nse Sos Run in background File Keys Help I amp qE sj Run in background Select Run in Background to close the MVC 2050 and to keep it running in the background so that incoming calls can ring on your PDA To accept an incoming call while the MVC 2050 is running in the background 1 From the Main Application screen select Start 2 Sele
25. file Oo ON Oo oO So NS Select Import A dialog box appears To Import from a file select Import from a file Select OK Use the file explorer to locate the file containing the profile Select Cancel or Select Select OK Select the profiles to import Select Cancel or Select Select OK Use the following procedure to import beam a profile from another device 1 2 3 4 5 Select Import A dialog box appears To Import from another device select Import from another device Select OK Align the infrared ports of the two devices Select the profiles to be imported Mobile Voice Client 2050 settings Server The Server tab contains all of the settings that enable MVC 2050 to contact a communication server See Figure 28 on page 60 Your system administrator sets up your LAN server to direct your MVC 2050 to the communication server Figure 28 Server screen Aglmvc 2050 Settings d 9 44 GD L Automatic DHCP ia 47 11 232 31 When you want to connect to your home office communication server rather than the local office server if you are not using a Dynamic Host Configuration Protocol DHCP server you can create a profile to manage the connection This profile contains the IP address of the server to which you want to connect as well as the server port number and type For more information about creating and selecting a profile see Profiles on page 55 Mobile Voi
26. gt Dialing Locations e Enter your servers Area Code e Enter your server s Country Code e Specify Tone dialing Select Dialing Patterns e Enter or modify the dialing patterns for local calls long distance calls and international calls Managing Contacts with Mobile Voice Client 2050 Example An end user has a DN on a server located in Atlanta and another DN ona server located in New York The end user has set up two dialing locations one named Atlanta with an area code of 404 and another named New York with an area code of 646 The end user also has entered 646 as the default area code in the Contacts application The end user also has programmed Dialing Patterns as follows e for local calls dial 9 G e for long distance calls dial 6 1FG for international calls dial 6 011 EFG Note According to the Dialing Patterns dialog E means insert country code F means insert area code and G means insert the number Insertion of a comma indicates a one half second pause With the location of New York selected the end user enters information for a contact whose business number is 555 1212 The Contacts application uses the Contacts Area code to determine the area code default 646 With the location of New York selected the end user enters information for a contact whose business number is 416 555 1212 The end user enters all ten digits to record the number in Contac
27. he Features menu from the Settings screen MVC 2050 Call Handling screen Figure 12 Keys gt Features screen MVC 2050 Gs d 2 00 x Call Park Call Pickup Directed Call Pickup Group MVC 2050 Call Handling screen Macros Select Macros from the Keys menu to access macros available through the Settings gt Macros dialog box You can use macros to make speed dial calls access voicemail and perform routine functions faster and easier see Macros on page 61 Help The following items are available from the Help menu e Contents e Diagnostics e About MVC 2050 MVC 2050 offers a PDA specific version of Help shown in Figure 14 Figure 14 Help menu Ro dt 1 54 amp DN 429 IP Clients Development Mar 11 1 57 pm Feature Diagnostics About MVC 2050 RTEL Contents Select Contents to access the MVC 2050 Help system MVC 2050 Call Handling screen Diagnostics Diagnostics provides access to a list of methods to determine server connection state To access Diagnostics 1 Select Help 2 Select Diagnostics to see the following items in the drop down list Ping Trace Route RUDP Ping About MVC 2050 Select About MVC 2050 to see the MVC 2050 system product name version number copyright indication Nortel name and logo and Global IP Sound name and logo The MVC 2050 uses packet loss concealment provided by Global IP Sound NetEQ software
28. he same Hardware ID to be disconnected from the server If the MVC 2050 is disconnected from the server it automatically attempts to reconnect and the resulting conflicts will prevent a stable connection from being made Select the Auto Create button on the Settings gt Hardware ID screen to prevent conflict with another device Auto Create fabricates a random value which is unlikely to be repeated by another device Table 8 describes items on the Hardware ID screen Table 8 Hardware ID screen Selection Description Hardware ID This box contains the MAC address for the Ethernet hardware installed in your device MVC 2050 uses the MAC address of the Ethernet hardware as its Hardware ID You can change this value if there is more than one MAC address or if the device is using an Extranet client that hides the true MAC address For example the Nortel Contivity Extranet Switch uses a single MAC address for all clients This can cause connection problems with your communication server Auto Create This changes the MAC address that appears in the Hardware ID box If your device has more than one MAC address press the Auto Creaie button to cycle through the set of MAC addresses on your computer Auto Create also makes up random Hardware IDs in case the Ethernet hardware addresses are not unique to the communication server Firmware Shows the build number of MVC 2050 installed on Version your device This value is the version numb
29. ice Client MVC 2050 can make sounds to indicate server connection or disconnection Sound files and sound settings are not saved or transmitted between device infrared ports beamed when profiles are saved or beamed Therefore the sounds must be programmed by the user Mobile Voice Client 2050 settings Audible notification of server connection or disconnection You can program sounds to accompany notification of server connection or disconnection events To program up to three sounds for use with audible notification of server connection or disconnection 1 Select File 2 Select Settings 3 Select Sounds Figure 24 Sounds server connected d MVC 2050 Settings Qodis i2 1 Select an event 2 Select how to be notified O Play sound Sounds are used for the following events See Figure 25 on page 54 e Server unreachable e Server unresponsive e Server connected Mobile Voice Client 2050 settings Server unreachable The sound you select for this event plays when MVC 2050 loses contact with the server The message Server unreachable displays on the PDA screen Server unresponsive The sound you select for this event plays if MVC 2050 fails to connect to the server The message Server unresponsive displays on the PDA screen Server connected The sound you select for this event plays when MVC 2050 connects to a server The message Server connected displays on the PDA screen
30. it The retractable toolbar is present only on the portrait skin It contains keys that are not present on the remainder of the display They are Directory Messages Shift Services Expand Copy and Exit The toolbar can be shown or retracted using the Toolbar icon on the menu bar See Figure 6 on page 20 Mute Volume Up and Volume Down icons are also present on the Toolbar and appear on the skin when the Toolbar is retracted Toolbar landscape The landscape skin has most of the retractable buttons on the normal non retractable toolbar some on the skin Mute Volume Up and Volume Down and the remainder Settings Contacts and Paste available from menu items See Figure 2 on page 12 Toolbar icons Directory Messages Shift Services Expand Copy and Quit Menu Bar icons Paste Contacts Settings Toolbar Navigation The up down left and right cursor control arrow keys are mapped to the hardware navigation buttons on the PDA hardware These buttons are used for cursor control Installing and configuring the Mobile Voice Client 2050 Installing and configuring the Mobile Voice Client 2050 To install the MVC 2050 on your PDA 1 If you have an older version of the MVC 2050 installed on your PDA you must remove it prior to installing a newer version See Removing a previous version of MVC 2050 on page 14 Place your PDA in its cradle Synchronize your PDA with a desk
31. lculator File Explorer a a Infrared iPAQ iPAQ Image Receive Backup Viewer ales r iTask Microsoft iG DEA ere Reader Client 2050 3 MVC 2050 Call Handling screen Figure 6 Call Handling screen i mvc 2050 OES Fea X Call handling fal icons Answer Tm 4 Release essage Lamp DN 429 IP Chents Development Display Mar 11 2 10 pm Soft keys self labeled Feature lt Dibad Programmable ialpa Line Feature keys Pai Messages Shift Directory Services Volume Up Volume Down Mute Expand Copy Quit Toolbar 4 System Input Paste 4 A Toolbar Toggle Contacts Settings Menu Bar Navigation You can use the up down left and right cursor control arrow keys on your PDA as navigation buttons to move around the display of MVC 2050 Appearance The appearance of the Call Handling Screen differs with each available skin For more information about skins see MVC 2050 graphical interface skins components on page 21 The MVC 2050 uses a special screen font which requires that ClearType be enabled on your PDA ClearType software improves the appearance and readability of text on liquid crystal displays LCDs MVC 2050 Call Handling screen pocket PC screens and flat panel monitors See MVC 2050 configuration on page 17 for information about enabling ClearType MVC 2050 graphical interface skins components The MVC 2050 skins
32. les The canonical format is Country Region Code Area Code Subscriber number Note For further information on canonical dialing refer to the Microsoft web site When you select File gt Contacts and double tap a number to dial from the contacts list the Phone details dialog box appears shown in Figure 19 on page 44 The dialog box provides options for the criteria to properly route your call Use the Phone details dialog box to e modify the number being dialed e select or deselect canonical dialing rules e interpret the number as a private network ESN number Managing Contacts with Mobile Voice Client 2050 Figure 19 Phone details dialog box Zl MYC 2050 REZE CourtryRegen City Area The following are the components for creating and using canonical dialing numbers area code in the Contacts application dialing properties called Dialing Locations see Figure 20 on page 45 Note Information in the Dialing Locations tab indicates the origin of the call Managing Contacts with Mobile Voice Client 2050 Figure 20 Dialing locations BE l Settings leat Local Settings Area code 425 Tone dialing Country code 1 O Pulse dialing I Disable call waiting dial Managing Contacts with Mobile Voice Client 2050 Set the patterns for local long distance and international dialing using Dialing Patterns See Figure 21 For local calls dial For long distance calls
33. ll Handling screen Note 1 Select Keys gt Features to view menu items that are exact equivalents to tapping these Toolbar icons Note 2 Volume Up Volume Down and Mute which are covered when the Toolbar is shown also are repeated on the Toolbar Directory Select the Directory icon depending on how your system administrator has set up this service to access a local directory or some other server based directory service You can use the Directory to place a call Directory accessibility depends on the system you are connected to Inbox Messages Select the Inbox icon to access your messages or to return a call Outbox Shift Select the Outbox icon to shift between sets of programmable line feature keys Services Select the Services icon to access a list of BCM services Expand Select the Expand icon to access additional services depending on the system to which you are connected Copy Copy is reserved for future use Quit Select the Quit icon to exit a network service or feature MVC 2050 Call Handling screen Menu Bar icons The Menu Bar icons are e Paste e Contacts Settings e Toolbar toggle e System Input Paste Use the Paste icon to paste a number from another application to the MVC 2050 Contacts List Use the MVC 2050 Contacts List icon to view select and dial contacts The MVC 2050 Contacts List is a read only list available from the PDA Contacts List To add modify or del
34. nection is confirmed on the ActiveSync screen 3 Wait for the two PCs to synchronize Synchronization is confirmed on the ActiveSync screen See Figure 4 on page 16 For details about synchronization refer to the User Manual for your PDA Installing and configuring the Mobile Voice Client 2050 Figure 4 ActiveSync connected ty Microsoft ActiveSyne Q E Connected Synchronized Installing the MVC 2050 from a desktop PC using ActiveSync Use the following procedure to install the MVC 2050 using the CD 1 ak wh Insert the MVC 2050 CD into the CD ROM drive of your desktop PC Go to your desktop and double click My Computer Select the CD Drive Select Setup Follow the instructions on the screen The Install Wizard displays a message asking you if you want to modify install or remove the MVC 2050 Select Install The Install Wizard installs the MVC 2050 When the installation finishes a message appears on the PC s display requesting that you attend to your device PDA and a message appears on the PDA s display asking you if you want to perform a soft restart Select Yes Your PDA restarts with the new version of the MVC 2050 Installing and configuring the Mobile Voice Client 2050 MVC 2050 configuration Enable ClearType The MVC 2050 uses a special screen font which requires that ClearType be enabled on your PDA To enable ClearType 1 From the PDA s Main Application scr
35. ngs System menu or Start gt Programs menu 3 Open the line by selecting one of the following Answer icon Answer key from the Keys menu a line key 4 Dial the number by using one of the following dialpad macro Contacts within the MVC 2050 interface network Directory Personal Directory Paste icon or menu item to paste a number copied from another application a PDA System Input Panel such as the keyboard block recognizer or letter recognizer Managing calls with Mobile Voice Client 2050 Answering a call Use the following procedure to answer a call from your PDA 1 Select one of the following Answer icon Answer key from the Keys menu ringing line key 2 Speak into your headset microphone Holding a call Select the Hold icon or select Hold from the Keys menu to place a call on hold Retrieving a call Select the line key to retrieve a call from Hold Ending a call Select the Release icon or select Release from the Keys menu to end your call Maintaining call quality If you are experiencing poor quality during a call on the MVC 2050 move closer to the WLAN access point Distance from the access point reduces the throughput data rate Using MVC 2050 on a PDA in a closed area or indoors also reduces the throughput compared to open space Bluetooth and 802 11b operate on the same frequency band and use the same WLAN hardware on the PDA Therefore the use of Bluetooth acces
36. or example Nortel does not recommend using your PDA Internet browser while using the MVC 2050 MVC 2050 requires that PDAs meet the following minimum technical specifications screen resolution of 240x320 e CPU speed of 624 MHz 64MB RAM PDA vendors offer two types of rechargeable battery standard and extended life The extended life battery is recommended to provide longer call duration and increased call volume Headsets A headset is required in order to send and receive telephone calls using the MVC 2050 and your PDA The headset is an important part of audio quality PDAs that support stereo headphones with microphones are recommended The Dell specific headset with a button on the wire when used with the X51v allows the MVC 2050 to answer an incoming call or release an active call by pressing the button Note Bluetooth and 802 11b operate on the same frequency band and use the same WLAN hardware on the PDA Therefore the use of Bluetooth accessories with MVC 2050 can lead to poor call quality Contact your PDA vendor to obtain headset recommendations For more information about Automatic Gain Control see MVC 2050 configuration on page 17 Mobile Voice Client 2050 overview MVC 2050 menus and screen features The MVC 2050 software provides menus and screen features for your PDA Table 1 lists the MVC 2050 menus and their selections Table 1 MVC 2050 menus Menu Selections Fil
37. sories with MVC 2050 can lead to poor call quality Managing Contacts with Mobile Voice Client 2050 Managing Contacts with Mobile Voice Client 2050 You can place a call from your list of contacts in the PDA Contacts application using Mobile Voice Client MVC 2050 See Figure 17 Use the Contacts application to do the following e add or modify entries on the PDA e download entries from the Outlook contacts on your PC e use the infrared ports on two PDAs to transfer entries between them beam Figure 17 Starting Contacts and the Contacts dealt EF Contacts ab cde foh ik imnjopa rst bow Bear Bobo 6 785 8888 Bear Yogi 411 Picnic Coyote Wiley 6 878 3456 Contacts Managing Contacts with Mobile Voice Client 2050 Editing the Contacts list See the Contacts Help on your PDA for information about adding deleting and editing Contacts See the appropriate Help screen for information on editing the Contacts in Outlook on your desktop PC Accessing Contacts Help Use the following procedure to access your PDA Contacts Help system 1 Select Start A drop down list appears 2 Select Contacts The Contacts screen appears 3 Select the word Contacts at the top of the screen The drop down list appears 4 Select Help The Contacts Help screen appears Accessing the PDA Contacts list Use the following procedure to access your PDA Contacts list 1 Open the PDA Today or Home screen 2 Select St
38. stener IP ccd eee nthe dee det to wea Pe es 69 Hardware ID ue sx cee ede eee bee dae ele es 70 Connection history 0 0c eee eee 72 WIFI anien ssa ial date Mestad A wh ado e N a hae 73 About this guide About this guide This User Guide provides information about the Nortel Mobile Voice Client MVC 2050 The Nortel Mobile Voice Client MVC 2050 is designed to add wireless voice communication to the Personal Digital Assistant PDA Mobile Voice Client 2050 overview Mobile Voice Client 2050 overview Designed to work with your personal digital assistant PDA and IP based telephone systems the Mobile Voice Client MVC 2050 provides real time voice service over the Internet The MVC 2050 supports several features including the following e six programmable line feature keys e four soft keys self labeled e 12 button dialpad e multifield display e end user selectable skins To make a call from your PDA using the MVC 2050 you can dial with your dialpad use a macro or copy and paste a number from another application You also can use one of the methods on your PDA System Input Panel If you are using Microsoft Windows Mobile 2003 Second Edition or Microsoft Windows Mobile 5 0 for Pocket PC as your operating system the MVC 2050 can also coexist with a secure Virtual Private Network VPN client for connection to a business network Mobile Voice Client 2050 overview Soft
39. top PC running Microsoft ActiveSync See Connecting a PDA to a desktop PC using ActiveSync on page 15 Install the MVC 2050 from a desktop PC See Installing the MVC 2050 from a desktop PC using ActiveSync on page 16 Removing a previous version of MVC 2050 If a previous version of the MVC 2050 is installed on your PDA delete the old version before installing the new one or the installation fails See Figure 3 on page 15 Use the following procedure to remove the MVC 2050 from your PDA 1 Oak wD Select Start from the Main Application screen A drop down menu appears Select Settings The Settings dialog box appears Select the System tab The System dialog box appears Select Remove Programs A list of programs appears Select Mobile Voice Client 2050 Select Remove A dialog box appears asking you to confirm this decision Select Yes A brief pause occurs while the PDA removes the MVC 2050 After the pause a dialog box appears asking if you want to perform a soft reset Select Yes Your PDA restarts Installing and configuring the Mobile Voice Client 2050 MVC 2050 installation method The MVC 2050 supports installation from a docked PDA with a Microsoft ActiveSync connection to a desktop PC Connecting a PDA to a desktop PC using ActiveSync Use the following procedure to synchronize your PDA to your desktop PC 1 Place your PDA in its cradle 2 Ensure that ActiveSync is running Con
40. ts as 416 555 1212 With the location of New York selected when the end user selects 555 1212 in the MVC 2050 Contacts list and selects Dial Business the Phone details dialog box appears and displays the number to be dialed as 9 5551212 With the location of New York selected when the end user selects 416 555 1212 in the MVC 2050 Contacts list and selects Dial Business the Phone details dialog box appears and displays the number to be dialed as 6 4165551212 With the location of Atlanta selected when the end user selects 555 1212 in the MVC 2050 Contacts list and selects Dial Business the Phone details dialog box appears and displays the number to be dialed as 9 16465551212 Managing Contacts with Mobile Voice Client 2050 See your PDA Help system for a description of the values used in dialing patterns ESN numbers To enter ESN numbers in Contacts enter the ESN prefix followed by the number Note PDA Contacts does not accept the character to express ESN numbers You can provide a character to your PDA Contacts application by storing a character prefix digit in your PC Outlook Contacts Then use ActiveSync to synchronize your PDA with your PC Outlook This transfers the to your PDA To assign the ESN prefix 1 Dial a number using the Contacts list 2 When the Phone details dialog box appears select ESN and enter or modify the ESN prefix in the box See Figure
41. unning press Reset The application disconnects from the current server and attempts to connect to the server defined by the newly selected profile b If MVC 2050 is not running press OK The next time the application starts it uses the selected profile Note 1 To modify the profile itself select the profile and select the tabs you wish to change Note 2 The application briefly indicates which profile is in use as it starts up Exporting profiles Use the following procedure to export a profile to a file 1 Select Export A dialog box appears To save as a file select Export to a file Select OK Enter a file name Use the folder object to select a directory Select OK 2a Rr wD Note To keep the profile as a backup copy the profile to your desktop PC using ActiveSync Mobile Voice Client 2050 settings Use the following procedure to export a profile to another device 1 2 3 4 Select Export A dialog box appears To export to another device select Export to another device Select OK Align the infrared ports of the two devices The profile is exported to the other device Note When exporting a profile the Hardware ID is also included with the profile information and must be cleared when the profile is imported to another device For more information on Hardware IDs see Hardware ID on page 70 Importing profiles Use the following procedure to import a profile from a
42. ware dependencies The following are the MVC 2050 primary software dependencies e Windows Mobile 5 0 for Pocket PC e Windows Mobile 2003 for Pocket PC e Windows Mobile 2003 Second Edition for Pocket PC Note Windows Mobile 2003 SE AKU1 is not supported Version 4 21 1088 Build 14132 AKU1 has a bug which makes it impossible for third parties to use Settings applets This is resolved with WM2003 SE AKU2 Version 4 21 1088 Build 14260 2 0 5 e GIPS NetEQ included with the MVC 2050 software e VPN client for secure access to a network For secure VPN access to a network a VPN client is required Communication servers The following Business Communications Manager BCM servers support the MVC 2050 BCM 200 Release 3 6 with patch or above e BCM 400 Release 3 6 with patch or above Supported PDAs The PDA industry evolves at a rapid pace Refer to Nortel s web site www nortel com mvc2050 to determine the latest PDA models tested and any known issues Alternatively follow the links on www nortel com to gt Products gt Phones Clients and Accessories gt IP Phones and Clients gt Mobile Voice Client 2050 gt Technical Specifications For Nortel Technical Support use this link htto Awww nortel com support Mobile Voice Client 2050 overview PDA processor models speed and amount of memory vary To maintain audio quality do not overload the processor with intensive tasks while using the MVC 2050 F
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