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Avaya R2 Installation Manual

1. BCMS Vu software does not allow you to change the color of m the text that is displayed on the wallboard In particular the thresholds will be indicated by the display changing to yellow caution or red warning if the wallboard supports these colors 5 2 Wallboard Types Installing a Wallboard Installing the Wallboard To install an external wallboard to use with BCMS Vu software complete the following tasks e Unpack the wallboard e Be sure that a converter box that converts the communication protocol from RS 485 the wallboard protocol to RS 232 the PC protocol is included with the wallboard e Be sure that the wallboard installation document is included with the wallboard e Connect the communications cable from the wallboard to the PC Ifthe serial port on the PC has 25 pins use a DB25 to RJ11 connection cable Ifthe serial port on the PC has 9 pins use a DB9 to RJ11 connection cable For complete instructions on how to install Lucent wallboards refer to the manuals listed on the first page of this document For instructions on how to install other types of wallboards refer to the user s manual that accompanies the wallboard Lucent wallboards are addressed using hexadecimal notation You address them using the remote control unit that comes with the wallboards Refer to the user s guide that comes with the wallboard However when you enter a wallboard address in the
2. select the ODBC icon Browse through each tab a Highlight every component related to BCMS Vu and select Remove b Exit ODBC and Control Panel 4 28 Removing BCMS Vu Client Software Installing and Removing BCMS Vu Software message that some elements could not be removed and that a When the removal program is finished you may receive a you should manually remove these items If you receive this message 1 Select Details 2 Record the names and paths of the folders and or files in the Details window 3 Select OK 4 Exit the Install Uninstall wizard by selecting OK 5 Delete the folders and or files using either the My Computer or the Explorer application 6 Close My Computer or Explorer Removing BCMS Vu Client Software 4 29 vt Som vo i oc lt S Installing and Removing BCMS Vu Software Installing BCMS Vu Wallboard Software Installing Wallboard software is not the same as registering also called Configuring a wallboard Wallboard software permits a user to send a report or message to a wallboard Registering a wallboard involves telling BCMS Vu Server the location and specifications of wallboards connected to PCs on the network It is not necessary to install the wallboard software on the same PC as BCMS Vu Server software Server software includes Wallboard software However you must install Wallboard software on every other PC to which a
3. Introduction Specifies the equipment required to run the BCMS Vu software and outlines the steps required to install it Administering the DEFINITY System and Configuring the Network Tells you what to do to the DEFINITY system so it can communicate with BCMS Vu Server software Installing the Data Module Hardware Key and Remote Maintenance Line Tells you how to connect and configure the data module how to connect the hardware key approved for use with BCMS Vu software and set up a telephone line for remote maintenance Installing and Removing BCMS Vu Software Tells you how to install the Server Client and Wallboard software from the distribution CD ROM and how to delete the software from your PC when you no longer want it Installing a Wallboard Tells you how to connect and configure the wallboards that are supported by BCMS Vu software P 2 Contents of This Document Preface Chapter 6 Troubleshooting Problems Contains guidelines for responding to problems that may occur when you install the BCMS Vu software the hardware key the data module and the wallboard Contents of This Document P 3 Preface Conventions Used in This Document The following conventions are used in this document Bold type Italics Mouse button Terminology Menu names button names option names and file paths on a disk are shown in bold type For example Select Save from the File menu The file is loc
4. Programming and Troubleshooting Instructions 555 230 706 e Wallboard Models WB3 and IW3 Installation Programming and Troubleshooting Instructions 585 216 100 e Wallboard Model WB5 Installation Programming Troubleshooting Instructions 585 216 102 e BCMS Vu Software R2 User Guide 585 217 102 Related Documents P 5 Preface P 6 Related Documents Introduction IMPORTANT _ Before you attempt to install the BCMS Vu software be sure to look at and use the appropriate checklist in the section entitled Installation Checklist at the end of this chapter This checklist is critical for helping you to perform all of the steps in the correct order This chapter e Gives you general information about BCMS Vu software e Outlines the steps involved in installing BCMS Vu software e Lists the hardware and software requirements for the PC on which you are installing the software e Discusses the software that is required for the maintenance contract This chapter is organized into the following sections e About BCMS Vu Software Introduction 1 2 Differences between Release 1 and Release 2 of BCMS Vu Overview of the Installation Checking the BCMS Vu Software Package Contents What You Need on Your PC Upgrading from BCMS Vu Release 1 to BCMS Vu Release 2 Software Required for Maintenance Contracts Installation Checklist Acceptance Criteria Introduction About BCMS Vu Software R2 Lucent Technolo
5. You may be able to connect to the Server but you may be quickly disconnected O Configure TCP IP O Windows NT 4 0 Select the IP Address tab and select the radio button next to Specify an IP address Ask your network administrator which IP address subnet mask and default gateway to use O Windows 95 Select the IP Address tab and select the radio button next to Specify an IP address Ask your network administrator which IP address and subnet mask to use O The Server PC must have a static IP address O Besure that TCP IP protocol is installed on the network To verify this from the Server PC Windows NT 4 0 Open Start Programs Command Prompt and type ipconfig all note the space after ipconfig Windows 95 Open Start Run and type winipcfg If TCP IP is installed a window appears describing the configuration If TCP IP is not installed you receive an error message If you receive an error message go into 2 18 Configuring a Network Administering the DEFINITY System and Configuring the Network Start Settings Control Panel Network and add TCP IP Protocol You may need the Windows installation disk O Inthe list of installed network components highlight Network Adapter and select Properties Driver Type Enhanced mode 32 bit and 16 bit NDIS driver Bindings TCP IP Advanced Maximum Transmit Value Not Present or No O Windows 95 Primary Network Logon Clien
6. tT Som vo i oc lt S Installing and Removing BCMS Vu Software 4 44 Removing BCMS Vu Wallboard Software Installing a Wallboard Introduction This chapter describes the equipment you will need and the steps to follow when installing a wallboard The sections included in this chapter are as follows e Wallboard Types e Installing the Wallboard e Registering a Wallboard Related Documents Refer to your wallboard user guide for more information Lucent Wallboard users can refer to BCMS Vu Wallboard Models WB1 WB2 IW1 and IW2 Installation Programming and Troubleshooting Instructions 555 230 706 Wallboard Models WB3 and IW3 Installation Programming and Troubleshooting Instructions 585 216 100 Wallboard Model WBS Installation Programming Troubleshooting Instructions 585 216 102 Introduction 5 1 Installing a Wallboard Wallboard Types The BCMS Vu software supports eight types of wallboards The following table lists the characteristics specific to each wallboard pro Manufacturer bry ral ponies Colors Supported WB1 IW1 Lucent 2 20 Red green yellow WB2 IW2 Lucent 2 26 Red green yellow WB3 IW3_ Lucent 2 33 Red green yellow WB5 IW5_ Lucent 1 20 Red green yellow TCD226C AdvatTel 1 26 Red green yellow TCD426C AdvatTel 4 26 Red green yellow Japanese AdvatTel 2 26 Red green yellow Wallboard UPD 64 Ferrograph 2 30 Red green yellow
7. 13 lag vo i ic lt S Installing the Data Module Hardware Key and Remote Maintenance Line 3 Insert the AC connector of the power supply unit into an appropriate AC outlet Be certain that the AC outlet to which you connect the power supply is unswitched not controlled by a wall switch or light dimmer 3 14 Installing the Data Module Installing the Data Module Hardware Key and Remote Maintenance Line Installing an 8400B Plus Data Module without a Telephone The 8400B Plus options must be set with a terminal 715 BCS system administration terminal or PC with terminal emulation Windows NT 4 0 come with HyperTerminal To access it 1 Click on Start Programs Accessories Hyperterminal HyperTerm 2 Enter test in the name field 3 Select OK 4 Change connect using to direct to COM 1 COM 2 COM 3 and so forth depending on which COM Port you are using to connect to the data module 5 Select OK until you get a blank screen Issue the following commands Command Response s 1 at OK This indicates a good connection between the ter i minal PC and the 8400B Plus 2 2 at amp f OK This resets to factory default settings 5 ats24 000 Default setting 4 ats24 001 001 OK This indicates that the option has been changed to without a voice telephone 5 at amp w0 OK Options are stored in profile 0 6 at amp y0 OK Profile 0 is designated to be used in case
8. 41 vt Som vo i oc lt S Installing and Removing BCMS Vu Software Removing BCMS Vu Wallboard Software To remove BCMS Vu Wallboard software complete the following steps To ensure complete removal of the BCMS Vu Wallboard S software make sure the application is closed before performing the uninstall 1 Select Control Panel from the Start Settings menu 2 Double click on Add Remove Programs The Add Remove Programs window opens 3 Select the Install Uninstall tab 4 Highlight BCMS Vu Wallboard on the list of installed software 5 Select Add Remove The Are you sure you want to entirely remove the selected application and all of its components window appears 6 Select Yes The Uninstall Shield runs and removes the BCMS Vu Wallboard software from your computer 4 42 Removing BCMS Vu Wallboard Software Installing and Removing BCMS Vu Software message that some elements could not be removed and that a When the removal program is finished you may receive a you should manually remove these items If you receive this message 1 Select Details 2 Record the names and paths of the folders and or files in the Details window 3 Select OK Exit the Install Uninstall Wizard by selecting OK Delete the folders and or files using either the Windows My Computer or the Explorer application Close My Computer or Explorer Removing BCMS Vu Wallboard Software 4 43
9. 47933 Order Document No 585 217 103 Issue 1 June 1998 For additional documents refer to the section titled Related Documents in the Preface You can be placed on a Standing Order list for this and other documents you may need Standing Order will enable you to automatically receive updated versions of individual documents or document sets billed to account information that you provide For more infor mation on Standing Orders or to be put on a list to receive future issues of this document please contact the Lucent Technologies Publications Center Lucent Technologies National Customer Care Center Lucent Technologies provides a telephone number for you to use to report problems or to ask questions about your call center The support telephone number is 1 800 242 2121 For technical support customers outside the United States should call their Lucent Technologies Representative or Distributor European Union Declaration of Conformity Lucent Technologies Business Communications Sys tems declares that the equipment specified in this doc ument conforms to the referenced European Union EU Directives and Harmonized Standards listed below EMC Directive Low Voltage Directive CE Heritage Statement Lucent Technologies formed as a result of AT amp T s planned restructuring designs builds and delivers a wide range of public and private networks communi cation systems and software consumer and business te
10. BP WON Upgrading from BCMS Vu R1 to BCMS Vu R2 1 11 Introduction Upgrading from R1 on Windows 95 to R2 Server When you upgrade from R1 to an R2 Server Windows NT 4 0 must be the operating system on the PC before you install R2 If R1 was installed on Windows 95 you must install NT 4 0 on the PC before you install R2 Refer to What you need on your PC in this chapter To upgrade from R1 on Windows 95 to R2 Server 1 Find the file entitled histdb mdb the default location is C Program Files Lucent BCMSVu Server BCMSVu Server Copy it to a location somewhere other than the PC on which BCMSVu R1 is installed Search through the Windows 95 configuration wizard and write down all the information displayed there for example the login and password phone number and download interval and start time Save this information you will have to manually re enter it after you install Windows NT 4 0 on the PC Install Windows NT 4 0 on the PC During the NT 4 0 installation you will be asked if you want to replace the existing Windows 95 disk partition with an NT compatible disk partition We recommend that you choose to use an NT compatible partition for best Windows NT operation Replacing the existing disk partition will delete ALL existing rin files and data on the disk After you have installed Windows NT 4 0 on the PC install BCMS Vu R2 Server on the PC Refer to Installation Checklist in this chapter and
11. Installing BCMS Vu Client Software 6 ccc eee eee eee 4 16 WELCOME arrera Ea 2 catered ay bee cit A a e aaas Leshadash ah bese Sy detest 4 17 Choose Destination Location 0 0 0 0 000 cee eee 4 22 Select Program Folder 0 0 0c 4 24 Start Copying Files ois csafe aie raa beet ey ogee heey ety id wee 4 25 Setup Complete se no e aie wire e fe hat da asi ee da eae 4 26 Removing BCMS Vu Client Software 0 00 0000008 4 28 Installing BCMS Vu Wallboard Software 0 000 0 4 30 We COME siema yess aaa x sects Have cen Av oats tes Googe ab iA dnt ates eared Sees 4 32 Choose Destination Location Window 000000 ee uae 4 36 Select Program Folder 0 0 0c eee 4 38 Start Copying Files 0 0 eee 4 39 Set p Completes csc pies naeh dewrcanjanay ea a E oar e ser ote 4 40 Removing BCMS Vu Wallboard Software 0000008 4 42 TOC ii Table of Contents Chapter 5 Installing a Wallboard 0 cece eee c eee e ee nee 5 1 Introduction res mese Seti cd hepn de Gruen ine nen a re a Bee MRO 5 1 Related Documents 0 0 00000 ccc eee eee 5 1 Wallboard Types ci cos iren pee eee obs eee Sere eee Va 5 2 Installing the Wallboard 00 00 5 3 Registering a Wallboard 00 0000 5 4 Chapter 6 Troubleshooting Problems 0 0 c eee ee cence eens 6 1 Introduction 1222 4 5 0 2h nen botdow peek beeen sda ob eee atesw adeno 6 1 Troubleshooting B
12. Maximum Size MB 5 Select Set 6 Exit the Control Panel 6 4 Troubleshooting BCMS Vu Installation Installation Problems Problem Probable Cause Action For Windows 95 Received a message reporting a virtual memory error or Memory Allocation error Insufficient memory allocated for paging file size Always use at least the file size recommended by Windows 1 Select Control Panel System Performance 2 On the Performance tab select Virtual Memory 3 Activate the radio button next to Let Windows Manage my Virtual Memory Settings 4 Select OK 5 Exit Control Panel When you upgrade from one version of R2 to another version the old error log remains unchanged This is normal Old entries will remain in the error log New entries will be added as they occur None Troubleshooting BCMS Vu Installation 6 5 Som vo i ic lt S Installation Problems 6 6 Troubleshooting BCMS Vu Installation
13. R1 to BCMS Vu R2 Upgrading from R1 on Windows NT 4 0 to R2 Server We recommend that when you upgrade from BCMSVu R1 on Windows NT 4 0 to BCMS Vu R2 Server you do not remove BCMSVu R1 because you thereby preserves historical data saved reports and certain configuration parameters We also recommend that you install the R2 Server software on the R1 PC where the historical database is located although this is not required When you upgrade from R1 to an R2 Server e The R2 Server PC must be a Pentium e The R2 Server PC must have at least 64 MB of RAM e Historical data is copied to the R2 Server under the default Server name For example if you are installing the Server on the C drive historical data is copied to C Program Files Lucent BCMS Vu Server BCMSVu Server e Configuration information BCMS data Server connec tion and configuration information is unchanged e Saved reports remain where they were before the upgrade R2 Client software can open these reports e Wallboard configuration is not saved You must re administer it fom o i i f Q After you upgrade the R2 software and verify that it functions properly you should remove the R1 software 1 In Control Panel select Add Remove Programs Highlight BCMSVu 1 0 Select Add Remove Return to Add Remove Programs Highlight Data Access Objects DAO 3 0 Select Add Remove Exit Add Remove Programs and Control Panel NOD oO
14. Use one line for each PC Example 123 123 123 123 pcname lucent com pcname Install this file on every BCMS Vu Server Client and Wallboard PC In Windows 95 install this file in the Windows System directory In Windows NT 4 0 install this file in the Winnt system32 drivers etc directory You must update this file on all PCs if any IP address or re name information changes or if new PCs are added O Install LMHosts files If a BCMS Vu Client is on a different LAN segment than the BCMS Vu Server Create a text file named LMHosts containing IP address and computer name information for the BCMS Vu Server Example 123 123 123 123 servername PRE Install this file on every BCMS Vu Client and Wallboard PC that is on a different LAN segment than the BCMS Vu Server In Windows 95 2 20 Configuring a Network Administering the DEFINITY System and Configuring the Network install this file in the Windows System directory In Windows NT 4 0 install this file in the Winnt system32 drivers etc directory You must update this file on every PC on which it is installed if BCMS Vu Server name information or IP address changes O Administer Windows NT 4 0 Users All BCMS Vu Client users must also be administered as Windows Users on the Server using the Windows NT User Manager utility These users must be administered with the same password they use to log into the Windows Network O Novell Network If your network is a Nove
15. button A window appears showing the progress of the installation The process may take up to several minutes When the process finishes the Setup Complete window appears Installing BCMS Vu Client Software 4 25 Installing and Removing BCMS Vu Software Setup Complete The Setup Complete window confirms that the setup program has successfully installed BCMS Vu Client software on your PC Setup Complete Setup has finished copying files to your PC Before you can use the program you must restart Windows or your PC No will restart my computer later Remove any disks from their drives and then click Finish to complete setup Although you have successfully installed BCMS Vu Client before you can run the program you must re boot your PC The Setup Complete window gives you two choices You may re boot the PC now or wait and re boot later 14 a To re boot the PC now select the radio button next to Yes I want to restart my computer now and select Next Windows re boots the PC This may take several minutes When the PC is rebooted the windows desktop appears b To exit the install program without re booting the computer select the radio button next to No I will restart my computer later and select Finish 4 26 Installing BCMS Vu Client Software Installing and Removing BCMS Vu Software The BCMS Vu R2 Master Setup window reappears 1 To install another software c
16. by a wall switch or light dimmer Installing the Data Module 3 7 Installing the Data Module Hardware Key and Remote Maintenance Line Power Up When you first apply power to the 7400B 7400B Plus the unit carries out a self test to determine that it is in working order The progression of the self test is indicated by the sequential left to right lighting of the front panel LEDs When the self test completes the LEDs labeled POWER TEST and TR will remain lit and all other LEDs will go out If the unit is not configured correctly the POWER TEST and DATA LEDs will flash See the 7400B 7400B Plus Data Module User Guide 555 020 710 to resolve configuration problems 3 8 Installing the Data Module Installing the Data Module Hardware Key and Remote Maintenance Line Installing an 8400B Plus Data Module with a Telephone This section describes the equipment you need to install an 8400B Plus Data Module with a telephone and the steps you must follow to prepare it to operate The 8400B Plus comes with the default option set to be used with a telephone To install an 8400B Plus Data Module you will need the following e One 8400B Plus Data Module e One EIA 232 cable e One D8W cord e If Data Module power is not available through the phone jack you will also need one 8400B Plus Data Module power supply e Ifa KS 22911 power supply is used you will need a 400B2 adapter e Ifan MSP 1 power supply is required you wil
17. each BCMS Vu program having a direct connection to a system management port on the DEFINITY system e Create real time pie chart graphs and time trace graphs e Print real time text reports e Schedule the printing of historical reports e Send displays to wallboards connected to other PCs in the network Wallboards need to be registered with but not physically connected to the Server PC e Send one report to several wallboards or send different reports to wallboards daisy chained together e Alternate reports and a broadcast message to the same wallboard or wallboards e Define four levels of alerts and thresholds in reports e Manage the storage of interval and daily data separately e Inaddition to the above BCMS Vu R2 is now licensed for one five or ten Clients e InBCMS Vu R1 thresholds applied across all splits skills or VDNs Now you can define thresholds for each split skill or VDN e The 486 processor is no longer supported Differences Between R1 and R2 of BCMS Vu _ 1 5 Introduction Overview of the Installation The steps to complete the installation and setup of BCMS Vu Software R2 are TOn 3290 GSE O OLS We A gt D 11 Administer the DEFINITY system Administer the network or stand alone PC if any Install the data module Install the hardware key on the Server PC Install the BCMS Vu Server software Install the BCMS Vu Client software Install the BCMS Vu Wallboard software
18. h ek Seed deeb 1 18 Acceptance rars eiia Taam Pe E a aes abies bade afk 1 18 Acceptance Critefia sees iai ia aE E E r E E E E E E 1 19 Chapter 2 Administering the DEFINITY System and Configuring the Network 2 1 Administering the DEFINITY System 0000000 2 2 Connecting the Components 0 0660 krann 2 2 Installing an Analog Line 0 0 ee 2 3 ALCIMAM ISCO LING jens even dace rennin asses pen eS Gras e gE E E ete 2 4 Data Module without a Telephone 0000005 2 4 Data Module with a Telephone 0 000000 eee 2 5 BCMS Vu Login and Password 1 0 0 0 cee eee 2 7 Netcon Channels for DEFINITY G3SI or ProLogix System Ports for PIRANIA G3i e vee s ciate sete AEE E E Oo E A ee tt 2 10 BCMS Agent Login IDs Non EAS 0 000000 e eee 2 13 Configuring a Network 00 0 000 2 17 Preliminary Considerations 0 0 00 c eee eee 2 17 Table of Contents Configuring cise paren fa aise sais ea eerste annie a 2 18 Configuring a PC without a Network Interface Card NIC 2 23 Chapter 3 Installing the Data Module Hardware Key and Remote Mainte TANCE INC oho r AE OE Re EOE Dele EDR oo EOE Bin Wigi a CIS apenas 3 1 introductione code caters cette Atle et coated aaen e Com ecm aa ta ea ik 3 1 Installing the Data Module 0 0 00 cece eee eee eee ae Installing the 7400B 7400B Plus Data Module with a Tele eae Installing a 7400B 7400B Plus Data Module witho
19. if you are using wallboards Install the wallboard s if you are using any Configure BCMS Vu software Verify connectivity to the DEFINITY system Verify that acceptance criteria have been met The remaining chapters of the guide describe these steps 1 6 Overview of the Installation Introduction Checking the BCMS Vu Software Package Contents To be sure you have everything you need verify that the following items are included in the software package e Program disk your BCMS Vu Software R2 package should contain a CD ROM with the software program e Hardware Key The hardware key must be labeled R2 There are three versions which allow one up to five and up to ten Clients to be connected to the Server e pcANYWHERE software fom o i amp E Q e Documentation your BCMS Vu Software R2 package should contain the following printed documents BCMS Vu Software R2 Installation Guide 585 217 103 this document BCMS Vu Software R2 User Guide 585 217 102 BCMS Vu Server Administration Job Aid e Training CD ROM you should also receive a CD ROM entitled DEFINITY BCMS Vu Release 2 CD ROM training If any of the items is missing or damaged contact your Lucent Account team representative or distributor Checking the BCMS Vu Software Package Contents 1 7 Introduction What You Need on Your PC To install BCMS Vu Software R2 you must have at least the follow
20. it for operation To install a 7400B 7400B Plus Data Module you need the following e One 7400B 7400B Plus Data Module e One EIA 232 D cable e One D8W cord e One 7400B 7400B Plus Data Module Power supply lag vo i ic lt S e If the communications port on your PC has nine pins you also need an M25 F9 Adapter Selecting an EIA 232 D Cable Select an EIA 232 D cable with a male connector at one end to connect with the Port 1 connector of the 7400B 7400B Plus and a connector of the appropriate gender at the other end to connect to the communications port of your PC Cables with an earlier RS 232 C designation will also work Installing the Data Module 3 3 Installing the Data Module Hardware Key and Remote Maintenance Line Setting the 7400B 7400B Plus Data Module Configuration Before connecting the data module set its configuration To do this complete the following steps Disconnect all cables and telephone cords from the rear of the unit If you do not disconnect all cables and cords at this point you could cause permanent damage to the 7400 7400B Plus Remove the top access panel of the 7400B 7400B Plus as follows 1 While applying a gentle lifting pressure at the rear edge of the access panel insert the tip of a ball point pen or other suitable device into each of the two tab lock holes in the rear panel to release the locking tabs Lift and remove the access panel If a ROM bo
21. it for you 4 36 Installing BCMS Vu Wallboard Software Installing and Removing BCMS Vu Software 3 Select OK to make the selected directory the destination The new destination location is displayed on the window 4 To accept the location displayed select Next The Select Program Folder window appears vt Som vo i oc lt S Installing BCMS Vu Wallboard Software 4 37 Installing and Removing BCMS Vu Software Select Program Folder The Select Program Folder window lets you designate the folder in the Windows Start Programs menu where the BCMS Vu Wallboard Start icon will reside unless you create a shortcut for it and place the shortcut somewhere else Select Program Folder Setup will add program icons to the Program Folder listed below You may type a new folder name or select one from the existing Folders list Click Next ta continue Program Folders Existing Folders Administrative Tools Common Adobe Acrobat COMPAS CorelDRAW 7 ForeHelp 2 1 Lucent Technologies McAfee VirusScan NT McAfee WebScan Message Manager Netscape Communicator iy Beek Cancel 8 a If you want the Wallboard Start icon to be in the default location Start Programs Lucent Technologies select Next b If you want the Start icon to be in another location click on one of the folders listed in the scroll down menu labeled Existing Folders or type a new folder name in the box la
22. office line After the analog line is connected to the customer s modem and pcANYWHERE software is installed have the Technical Service Center verify that remote access is operational Mark the analog line with the telephone number for future reference Administering the DEFINITY System 2 3 Administering the DEFINITY System and Configuring the Network Administering taken from a V5 DEFINITY system If you have a different DEFINITY system you will see slightly different screens Refer to your DEFINITY system administration manual hie The examples of screens in the following procedures are Data Module without a Telephone The following form shows the software translation for a data module without a telephone The data extension and port must be assigned by the local account team or customer Command add data module lt number gt case sensitive DATA MODULE Data Extension Name BCMS Vu BCC 2 Type pdm COS 1 Remote Loop Around Test n Port COR 1 Secondary data module n TN 1 Connectedto dte ITC restricted ABBREVIATED DIALING List 1 SPECIAL DIALING OPTION ASSIGNED MEMBER Station with a data extension button for this data module Ext 2 4 Administering the DEFINITY System Administering the DEFINITY System and Configuring the Network Data Module with a Telephone The following form shows the software translations for a data module with a telephone When you change the data module field
23. or type a new folder name in the box labeled Program Folders and select Next The Start Copying Files window appears Installing BCMS Vu Server Software 4 9 Installing and Removing BCMS Vu Software Start Copying Files The Start Copying Files window lets you review the language you have chosen and the locations you have designated for storing the Server software and Start Program icon Start Copying Files Setup has enough information to start copying the program files If you want to review or change any settings click Back Ifyou are satisfied with the settings click Next to begin copying files Current Settings BCMS Vu R2 Language English Destination Folder C Program Files Lucent BCMS Vu Progam Folder Lucent Technologies Til Cancel 10 If you want to change a location a Click on Back until you are in the appropriate window b Make the change c Select Next until you return to the Start Copying Files window 11 When you are satisfied with locations you have chosen select Next A window appears showing the progress of the installation The installation process may take up to several minutes When this process finishes the Setup Complete window appears 4 10 Installing BCMS Vu Server Software Installing and Removing BCMS Vu Software Setup Complete The Setup Complete window confirms that the setup program has successfully installed BCMS Vu Server
24. wallboard that is registered with the Server is physically connected To start the BCMS Vu Wallboard software installation setup program complete the following steps If you choose to install BCMS Vu Wallboard after you installed BCMS Vu Client and you did not re boot your PC but instead selected Setup BCMS Vu Wallboard in the BCMS Vu R2 Master Setup window go to Welcome on page 4 32 1 Close all running programs on this PC 2 Load the BCMS Vu software distribution CD ROM into the drive 4 30 Installing BCMS Vu Wallboard Software Installing and Removing BCMS Vu Software The BCMS Vu Master Setup window of the installation wizard appears BCMS Vu R2 Master Setup Lucent Technologies Bell Labs Innovations BCMS Vu R2 BCMS Vu Server Setup BCMS Vu Client Setup BCMS Vu Wallboard Setup Exit 3 Select BCMS Vu Wallboard Setup The Welcome window appears If BCMS Vu Server software is already installed on this PC a window appears reminding you of this fact and the setup program will not install the wallboard software Your only option is to select Finish and return to the BCMS Vu R2 Master Setup window To exit the BCMS Vu Master Setup window select Exit tT o i oc S Installing BCMS Vu Wallboard Software 4 31 Installing and Removing BCMS Vu Software Welcome The Welcome window gives you general information and warn
25. 0 21 15 44 2C 67 43 90 5A 113 71 22 16 45 2D 68 44 91 5B 114 72 Registering a Wallboard 5 5 Lre Tm vo i ic lt S Installing a Wallboard 5 6 Registering a Wallboard Troubleshooting Problems Introduction If problems occur during installation correct them before you proceed The following sections describe the most likely sources of error To resolve problems that occur while you are running the BCMS Vu software refer to the Troubleshooting chapter of the BCMS Vu Software User Guide 585 217 102 Introduction 6 1 Installation Problems Troubleshooting BCMS Vu Installation This section will help you resolve problems you may encounter when you install BCMS Vu software Here are some possible problems and the actions you can take to recover when you install BCMS Vu software Server Client or the install media is located the Install Shield fails to install it with or without an error message Problem Probable Cause Action When you try to Another application Close all open install BCMS Vu is running applications Click on Server Client or application icon in Wallboard the the status bar and installation select File Exit procedure halts with or without error message When you try to Microsoft Windows 1 Copy the folder install BCMS Vu problem entitled application Wallboard on
26. 87 OIBXX02 netcon 2189 OIBXX01 ___netcon 2195 O1AXX04 netcon 2196 01AXX03 netcon 2197 01AXX02 netcon 2198 01AXX01 netcon ph kk mk ph pk pk mk ph kek mk You may see eight netcon channels Four are true netcon channels and four are maintenance netcon extensions Use the netcons that begin with the port address of O1A For system ports list data module DATA MODULES Ext Port Type Name COS COR TN ISN 6011 01B1501 system port SYSTEM PORT 1 5 6012 01B1502 system port SYSTEM PORT1 5 6013 01B1503 system port SYSTEM PORT 1 5 6014 01B1504 system port SYSTEM PORT 1 5 6015 01B1505 system port SYSTEM PORT 1 5 6016 01B1506 system port SYSTEM PORT 1 5 6017 01B1507 system port SYSTEM PORT1 5 p p pd p pd ee pah ph p pd p pd d pah 2 12 Administering the DEFINITY System Administering the DEFINITY System and Configuring the Network BCMS Agent Login IDs Non EAS In a traditional ACD non EAS environment BCMS Agent Logins are USED MOSTLY when the customer has more than one agent using the same telephone set and wants to track each agent s BCMS information separately If the customer does not have this need we recommend that this optional feature be set to no The VuStats feature turned to yes on customer options can still be used even though this field is set to no only the recommended BCMS Login ID will not be used change system parameters customer options OPTIONAL FEATURES G3
27. AVAVA communication BCMS Vu Software Release 2 Installation Guide 585 217 103 Comcode 108226945 Issue 1 June 1998 2000 Avaya Inc All Rights Reserved Printed in U S A Notice Every effort was made to ensure that the information in this book was complete and accurate at the time of printing However information is subject to change Your Responsibility for Your System s Security Toll fraud is the unauthorized use of your telecommu nications system by an unauthorized party for exam ple persons other than your company s employees agents subcontractors or persons working on your company s behalf Note that there may be a risk of toll fraud associated with your telecommunications sys tem and if toll fraud occurs it can result in substantial additional charges for your telecommunications ser vices You and your system manager are responsible for the security of your system such as programming and configuring your equipment to prevent unauthorized use The system manager is also responsible for read ing all installation instruction and system administra tion documents provided with this product in order to fully understand the features that can introduce risk of toll fraud and the steps that can be taken to reduce that risk Lucent Technologies does not warrant that this product is immune from or will prevent unauthorized use of common carrier telecommunication services or facilities accessed throug
28. Agreement You agree to destroy the original and all copies of the Software and Documentation or to return them to Lucent upon Termination of this License License Agreement LIMITED WARRANTY AND LIMITED LIABILITY 1 Compatibility The Software is only compatible with certain computers and operating systems THE SOFTWARE IS NOT WARRANTED FOR INCOMPATIBLE SYSTEMS 2 Software Lucent warrants that if the Software fails to substantially conform to the specifications in the Documentations and if the Software is returned to the place from which it was purchased within one 1 year from the date purchased then Lucent will either replace the Software or offer to refund the License Fee to You upon return of all copies of the Software and Documentation to Lucent In the event of a refund the License shall terminate 3 DISCLAIMER OF WARRANTIES Lucent makes NO WARRANTY REPRESENTATION OR PROMISE NOT EXPRESSLY SET FORTH IN THIS AGREEMENT LUCENT DISCLAIMS AND EXCLUDES ANY AND ALL IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE LUCENT DOES NOT WARRANT THAT THE Software OR DOCUMENTATION WILL SATISFY YOUR REQUIREMENTS OR THAT THE Software OR DOCUMENTATION ARE WITHOUT DEFECT OR ERROR OR THAT THE OPERATION OF THE SOFTWARE WILL BE UNINTERRUPTED Some states or countries do not allow the exclusion of implied warranties or limitations on how long an implied warranty lasts so the above limitation may not apply to You This warranty gi
29. Authorization Codes y Forced ACD Calls BCMS Basic y Forced Entry of Account Codes BCMS VuStats LoginIDs y Hospitality Basic BCMS VuStats Service Level y G3V3 Hospitality Enhancements Note You must logoff and login to effect the permission changes Administering the DEFINITY System 2 15 Administering the DEFINITY System and Configuring the Network If you use the BCMS Agent Login ID feature the following form must also be administered with agent Login IDs and Name BCMS agent reports use this extension and name on agent reports The Login ID does not have to match extensions on the dial plan change bems vustats loginIDs Page 1 of 2 BCMS VuSTATS LOGIN IDS Assigned Members 1 of 400 administered Login ID Name Login ID Name 1 7701 John Smith 17 2 18 3 19 4 20 5 21 6 22 7 23 8 24 9 25 10 26 11 27 12 28 13 29 14 30 15 31 16 32 2 16 Administering the DEFINITY System Administering the DEFINITY System and Configuring the Network Configuring a Network Preliminary Considerations Unless otherwise noted every item refers to PCs operating with either Windows 95 or Windows NT 4 0 O Be sure the PC on which Client software will be installed is connected to the same network as the Server PC It is properly connected if you can locate the Server PC in Network Neighborhood from every Client PC and can locate every Client PC in Network Neighborhood from ev
30. BCMS Vu configuration procedure you must use decimal notation Furthermore BCMS Vu accepts wallboard addresses only from 0 to 127 decimal The table at the end of this chapter relates decimal addresses from 0 to 127 to corresponding hexadecimal addresses Installing the Wallboard 5 3 Installing a Wallboard Registering a Wallboard Before you can use a wallboard you must register it with the Server Refer to Chapter 4 Configuring and Managing the BCMS Vu Software in BCMS Vu Software R2 User Guide 585 217 102 5 4 Registering a Wallboard Decimal Hexadecimal Table Installing a Wallboard Dec Hex Dec Hex Dec Hex Dec Hex Dec Hex Dec Hex 0 0 23 17 46 2E 69 45 92 5C 115 73 1 1 24 18 47 2F 70 46 93 5D 116 74 2 2 25 19 48 30 71 47 94 5E 117 75 3 3 26 1A 49 31 72 48 95 5F 118 76 4 4 27 1B 50 32 73 49 96 60 119 77 5 5 28 1C 51 33 74 4A 97 61 120 78 6 6 29 1D 52 34 75 4B 98 62 121 79 7 7 30 1E 53 35 76 4C 99 63 122 7A 8 8 31 1F 54 36 77 4D 100 64 123 7B 9 9 32 20 55 37 78 4E 101 65 124 7C 10 A 33 21 56 38 79 4F 102 66 125 7D 11 B 34 22 57 39 80 50 103 67 126 7E 12 Cc 35 23 58 3A 81 51 104 68 127 7F 13 D 36 24 59 3B 82 52 105 69 14 E 37 25 60 3C 83 53 106 6A 15 F 38 26 61 3D 84 54 107 6B 16 10 39 27 62 3E 85 55 108 6C 17 11 40 28 63 3F 86 56 109 6D 18 12 41 29 64 40 87 57 110 6E 19 13 42 2A 65 41 88 58 111 6F 20 14 43 2B 66 42 89 59 112 7
31. C e Does not have a NIC Configure it using the following settings Problems may arise if the Windows PC has previously had NIC drivers installed even if the NIC has been removed For this reason remove any previously installed NIC drivers To do this in Start Settings Control Panel Network Adapters highlight the NIC driver and select Remove O Identification ComputerName bemsvu Domain WORKGROUP O Services NetBIOS Interface NetBT RPC Configuration Name Service Provider Windows NT Locator Network Address None Security Service Provider Windows NT Security Service Configuring a Network 2 23 Administering the DEFINITY System and Configuring the Network O Protocols 1 NetBEUI Protocol O TCP IP Protocol O IP Address Adapter Select Specify an IP address IP Address Subnet Mask Default Gateway Advanced PPTP Filtering Security O DNS Host Name Domain DNS Service Search Order Domain Suffix Search Order O Wins Address Adapter Primary WINS server Secondary WINS server DNS For Window Resolution LMHosts Lookup Scope ID 2 24 Configuring a Network No properties MS Loopback Adapter Frame Type 802 3 123 123 123 123 255 255 255 0 123 123 123 123 Disabled Disabled bemsvu WORKGROUP None None MS Loopback Adapter Frame Type 802 3 123 123 123 123 None Disabled Enabled None Administering the DEFINITY System and Configuring the
32. CMS Vu Installation 00 0000 6 2 THA S SEET tsb dit tgs fe ici 5 heads a Slotat s Be REA ts leat 0 08 ice belo bab ese oobi IN 1 TOC iii Table of Contents TOC iv Preface Introduction In this guide the term DEFINITY system means the DEFINITY Prologix or DEFINITY system G3V4 R5 or R6 The BCMS Vu Software R2 Installation Guide tells you how to install the BCMS Vu R2 Server Client and Wallboard software It includes procedures for installing the BCMS Vu software from the distribution CD ROM and installing a data module hardware key and a wallboard to be used with the BCMS Vu software The final chapter provides guidelines for responding to problems that may be encountered during the installation process The BCMS Vu Software Installation Guide is intended for anyone who is installing the BCMS Vu software It assumes that you are familiar with your computer and the Microsoft Windows 95 or Windows NT 4 0 operating system including standard Windows conventions such as using the F1 key to activate Help The following sections are included in this Preface e Contents of this Document e Conventions Used in this Document e Related Documents Introduction P 1 Preface Contents of This Document This book describes what you need to know to install the BCMS Vu software The guide is organized into the following chapters Chapier 1 Chapter 2 Chapter 3 Chapter 4 Chapter 5
33. Installing BCMS Vu Server Software in chapter 4 Go through the Windows NT 4 0 configuration wizard and configure it using the information you wrote down in step 2 If when you configure BCMS Vu Server you choose to store the database in the default location copy the file histdb mdb to C Program 1 12 Upgrading from BCMS Vu R1 to BCMS Vu R2 Introduction Files Lucent BCMS Vu Server BCMSVuServer If you choose a different location copy histdb mdb to that location Changing R2 Server from Windows 95 to Windows NT 4 0 Lucent Technologies does not support the use of BCMS Vu R2 Server on Windows 95 If you are presently running BCMSVu R2 on Windows 95 you must change the operating system to Windows NT 4 0 in order to receive continued BCMSVu service and support fom o i SB E Q To change R2 Server from Windows 95 to Windows NT 4 0 perform the steps in Upgrading from R1 on Windows 95 to R2 Server above Upgrading from R1 to R2 Client When you upgrade from an R1 to an R2 Client e The Client PC must be a Pentium a 486 is not sufficient e The Client PC must have at least 32 MB of RAM e Historical data remains undisturbed where it was before the upgrade The Client can display historical data e Saved reports remain where they were before the upgrade The R2 Client can display them Wallboard configuration is not saved The first time you try to open a saved report after upgrading to BCMS V
34. Lucent BCMS Vu select Next b If you want to install the BCMS Vu Client software somewhere other than the default location do the following 1 Select Browse to display the structure of your hard drive or network 4 22 Installing BCMS Vu Client Software Installing and Removing BCMS Vu Software 2 Select the PC and the directory you want or enter the name of a directory you would like to create If you name a non existent directory the installation program creates it for you 3 Select OK to make the selected directory the destination 4 The new destination location is displayed in the window 5 To accept the new location for installation select Next The Select Program Folder window appears vt Som vo i oc lt S Installing BCMS Vu Client Software 4 23 Installing and Removing BCMS Vu Software Select Program Folder The Select Program Folder window lets you designate the folder in the Windows Start Programs menu where the BCMS Vu Client icon will reside This is where you must go to start BCMS Vu Client unless you place a shortcut somewhere else Select Program Folder Setup will add program icons to the Program Folder listed below You may type a new folder name or select one from the existing Folders list Click Next to continue Program Folders Existing Folders Administrative Tools Common Adobe Acrobat COMPAS CorelDRAW 7 ForeHelp 2 1 Lucent Technologies McA
35. Maintenance Line Connecting the DCP Type D8W Cord If the data module will receive power from the phone jack do the following 1 Insert either end of the D8W telephone cord into the connector on the rear panel of the 8400B Plus labeled LINE 2 Insert the other end of the D8W telephone cord into the DEFINITY system telephone wall jack as shown in the following figure 8400B Plus Data Module Rear Endplate Spanair M9 F25 Adapter ee use only with 25 pin a EIA 232 D Connector Cord Telephone Optional D8W EIA 232 D 9 pin or 25 pin Connector Cord lag vo i ic lt S Installing the Data Module 3 11 Installing the Data Module Hardware Key and Remote Maintenance Line If the data module will receive power from a separate KS 22911 power supply do the following 1 Insert one end of the D8W telephone cord into the connector on the rear panel of the 8400B Plus labeled LINE 2 Connect the other end of the D8W telephone cord to the lower socket of a 400B2 adapter as shown in the following figure 8400B Plus Data Module Rear Endplate DR Me Adapter use only wi pin neo IA 232D Connector Cord Telephone Optional KS 22911 L2 Power Supply Adapter Con
36. N TO THE REPRESENTATIONS OR PROMISES OF THIS AGREEMENT ABOUT THE SOFTWARE 3 Export Licensee hereby agrees that it will not knowingly directly or indirectly without prior written consent if required of the Office of Export Licensing of the U S Department of Commerce Washington D C 20230 export or transmit any of the Products to any group Q S W Y or Z country specified in the Export Administration Regulations issued by the U S Department of Commerce or to any country which such transmission is restricted by applicable regulations or statutes License Agreement 4 U S Government Restricted Rights Use duplication or disclosure by the United States Government is subject to restrictions as set forth in FAR 52 227 14 June 1987 Alternate III g 3 June 1987 FAR 52 227 19 June 1987 or DFARS 52 227 7013 c 1 ii June 1988 as applicable Contractor Manufacturer is Lucent Technologies Inc 11900 North Pecos Street Westminster Colorado 80234 5 Assignment Lucent may without your consent or notice to You assign this Agreement to an entity to which it transfers ownership of the Software Upon the effective date of such assignment You agree that Lucent shall be released and discharged from all obligations and liabilities under this Agreement License Agreement Table of Contents Pre fae 65sec 84 sock cis ok ws eis ease bebo ea a shee ea eee Eaton ok P 1 introduction the Se bette Sha le tltate hig aa tate A aa nE N
37. Network O DHCP Relay Seconds thresholds 4 Maximum hops 4 DHCP Servers None Routing IP forwarding Disabled O Adapters MS Loopback Adapter Frame Type 802 3 O Bindings Select all services If you have configured your PC correctly to this point the services should include NetBIOS Interface NetBEUI Protocol MS Loopback Adapter WINS Client TCP IP MS Loopback Adapter Server NetBEUI Protocol MS Loopback Adapter WINS Client TCP IP MS Loopback Adapter Workstation NetBEUI Protocol MS Loopback Adapter WINS Client TCP IP MS Loopback Adapter N Som vo pe i ic lt S Configuring a Network 2 25 Administering the DEFINITY System and Configuring the Network 2 26 Configuring a Network Installing the Data Module Hardware Key and Remote Maintenance Line Introduction This chapter describes how to install one of the approved data modules and how to install a BCMS Vu hardware key The sections of the chapter are as follows e Installing a 7400B 7400B Plus Data Module e Installing an 8400B Plus Data Module e Installing a BCMS Vu hardware key e Installing a telephone line for remote maintenance The data module is installed between the Server PC and the E DEFINITY system The hardware key is connected to a parallel port on the Server PC Introduction 3 1 Installing the Data Module Hardware Key and Remote Maintenance Line Installing the Data Module A digital l
38. Version V5 Maximum Ports 2800 Logged in ACD Agents 500 Call Work Codes n Abbreviated Dialing Enhanced List y A D Grp Sys List Dialing Start at01 n CAS Branch n ACD y CAS Main y AT amp T Adjunct Links n DCS Basic y Answer Supervision by Call Classifier DCS Call Coverage ARS y DTMF Feedback Signals for VRU n ARS AAR Partitioning y Emergency Access to Attendant y ASAI Interface n Expert Agent Selection EAS n ATMS n External Device Alarm Admin y Audible Message Waiting y Flexible Billing n Authorization Codes y Forced ACD Calls n BCMS Basic y Forced Entry of Account Codes y BCMS VuStats LoginIDs n Hospitality Basic y BCMS VuStats Service Level y G3V3 Hospitality Enhancements n If EAS is used and you want to use BCMS Agent LoginID eal the screen on page 2 13 will be different ACD LoginID will not appear and cannot call up the screen on page 2 16 Administering the DEFINITY System 2 13 N Som vo i ic K Administering the DEFINITY System and Configuring the Network Set the following two options as shown when you do not use BCMS logins FEATURE RELATED SYSTEM PARAMETERS SYSTEM PRINTER PARAMETERS System Printer Extension 4580 Lines Per Page EIA Device Bit Rate 9600 SYSTEM WIDE PARAMETERS Switch Name DEFINITY G3siV4 CALL CENTER SYSTEM PARAMETERS Minimum Agent LoginID Password Length Converse Delay Datal 0 Data2 Msg Waiting Lamp Indicates Status Fo
39. a from the BCMS network PC other Vu CD ROM to than the PC on which the network PC on which you want to install the software 2 Inthe application folder select setup exe and begin the installation procedure 6 2 Troubleshooting BCMS Vu Installation Installation Problems Problem Probable Cause Action Error 1111 Message Microsoft DAO 1 Close all stating that DAO did installation failed applications not install correctly 2 Insert the BCMS Vu CD ROM into the CD Drive Som vo i ic lt S 3 In the BCMS Vu R2 Master Setup window select Exit 4 In My Computer or Explorer select the CD ROM Drive 5 In the folder Server dao disk1 double click on setup exe The program correctly installs DAO Troubleshooting BCMS Vu Installation 6 3 Installation Problems Problem Probable Cause Action For Windows NT 4 0 Received a message reporting a virtual memory error or Memory Allocation error Insufficient memory allocated for paging file size Always use at least the file size recommended by Windows 1 Select Control Panel System Performance 2 On the Performance tab in the Virtual Memory box select Change 3 In the box labeled Total Paging File Size for all Drives note the number next to Recommended 4 Enter this number in the box labeled
40. alian Portuquese Spanish lt Back Next gt Cancel Installing BCMS Vu Client Software 4 19 tT vo i x p Installing and Removing BCMS Vu Software a Click in the box next to the language you want BCMS Vu Client to run in A check means you have selected it b Select Next if you want to accept your choice of language c Select Back if you want to return to a previous window d Select Cancel if you want to stop installing BCMS Vu Client In this case the BCMS Vu R2 Master Setup window reappears If you select Next the Choose Destination Location window appears Go to Choose Destination Location on page 4 22 9 If BCMS Vu Server or Wallboard is already installed on this PC the following window appears BCMS Vu R2 Language Setup has detected that a BCMS Vu R2 component has already been installed in the following lanquage English Click on Next to continue installing in this language To install BCMS Vu R2 in another lanquage you must uninstall this version and then install BCMS Vu R2 in the desired lanquage Cancel a Since BCMS Vu does not support different languages for the Server Client and Wallboard software if you decide to install client in a different language from the software that is already installed you must exit the install procedure select Cancel then Exit remove the Server and or Wallboard software see Removing BCMS V
41. ard is installed just inside the access opening of the 7400B 7400B Plus grasp the edges of the ROM board inside the access opening and lift the board out of its socket Locate the 8 position dip switch on the main circuit board approximately in the center of the area exposed by the access opening Set the positions of this dip switch as follows Position State 1 ON N A N A N A OFF OFF OFF o u DA MY BY WwW N OFF 3 4 Installing the Data Module Installing the Data Module Hardware Key and Remote Maintenance Line The position settings listed above for switches 2 through 8 are i the factory defaults If a ROM board was removed earlier reinsert the board into its connector Replace the access panel by placing it into position and pressing down at the rear edge to engage the locking tabs lag fom vo lt i ic lt S Installing the Data Module 3 5 Installing the Data Module Hardware Key and Remote Maintenance Line Connecting the EIA 232 D Cable The cable connections to the 7400B 7400B Plus data modules are shown in the following figure connect to phone M MSZ PEMBE Vu amp poAN WHERE MMs requires 2 wvine dyad poet T4008 requires Connect the EIA 232 D cable between the 7400B 7400B Plus and the PC as follows 1 Insert a male connector of the EIA 232 D cable into the connector labeled Port 1 on the rea
42. ated in C Program Files Sometimes items are shown in bold type for emphasis Italics are used for trademarks the exact wording of file names and the titles of referenced documents For example BCMS Vu software runs on Microsoft Windows Look for the file bemsvuclient Sometimes words are italicized for emphasis Unless the secondary mouse button is specified use the primary mouse button whenever you are instructed to click or select an item Standard call center industry terminology is used in this document as well as terms such as split skill ACD and AUX For definitions of terms used in this document refer to the Glossary P 4 Conventions Used in This Document Preface Related Documents The BCMS Vu Software R2 User Guide 585 217 102 contains instructions on how to use BCMS Vu software after successful installation The procedures in this installation guide assume that you have some familiarity with installing data modules If you have never installed a data module before you should be sure you have access to the appropriate data module documentation The BCMS Vu software supports the 8400B Plus and the 7400B 7400B Plus Data Modules The available documents for these data modules are as follows e 8400B Plus Data Module User Guide 555 020 709 e 7400B 7400B Plus Data Module User Guide 555 020 710 Other related documents are e BCMS Vu Wallboard Models WB1 WB2 IW1 and IW2 Installation
43. beled Program Folders and select Next The Start Copying Files window appears 4 38 Installing BCMS Vu Wallboard Software Installing and Removing BCMS Vu Software Start Copying Files The Start Copying Files window lets you review the locations you have designated for storing the wallboard software and Start Program icon and the language you have chosen Start Copying Files Setup has enough information to start copying the program files If you want to review or change any settings click Back If you are satisfied with the settings click Next to begin copying files Current Settings BCMS Vu R2 Language English Destination Folder C Program Files Lucent BCMS Vu Progam Folder Lucent Technologies ce Leer 9 If you want to change a location tT o 2 oc f a Select Back until you are in the appropriate window b Make the change c Select Next until you return to the Start Copying Files window d When you are satisfied with locations you have chosen select Next A window appears showing the progress of the installation When the installation is complete the Setup Complete window appears Installing BCMS Vu Wallboard Software 4 39 Installing and Removing BCMS Vu Software Setup Complete The Setup Complete window confirms that the setup program has successfully installed the BCMS Vu Wallboard software on your PC Setup Complete S
44. d it later by opening Start Programs Lucent Technologies Wallboard Readme d If you do not want to display the readme file select No At this point one of two things can occur If BCMS Vu Client is not yet installed a window appears asking you to select the language in which you want BCMS Vu Wallboard to be installed If this is the case go to step 5 If BCMS Vu Client is already installed a window appears telling you that if you want to install BCMS Vu Wallboard in another language you must first remove the previously installed BCMS Vu software In this case go to step 6 5 Inthe following window select the same language that you will later select for the Client if you intend to install the Client software on this PC Separate languages for the Wallboard and Client are not supported tT Sam vo i ic lt S Installing BCMS Vu Wallboard Software 4 33 Installing and Removing BCMS Vu Software BCMS Yu Language Please selectthe language for the BCMS Vu R2 program This may be different from the operating system language English French German Italian Portuguese Spanish lt Back Next gt Cancel a Click in the box next to the language you want Wallboard to run in A check means you have selected it b If you want to accept your choice of language select the Next button If you select Next the Choose Destination Location window appears Go to Choose Des
45. dec P 1 Contents of This Document 0 0 000 000 ccc cece eee eee P 2 Conventions Used in This Document 0 0 0 0 0 ccc eee ee eee P 4 Related Document ar re enie rine et iena eee E E AEE E AEEA P 5 Chapter 1 Introduction 0 E EE A E a EEA a E i E ia 1 1 About BCMS Vu Software R2 0 0 00 0c ccc eee eee ees 1 3 Differences Between R1 and R2 of BCMS Vu 0 0 00 cee eee 1 5 Overview of the Installation 0 0 00 0 0 00 cc ccc cee eee 1 6 Checking the BCMS Vu Software Package Contents 1 7 What You Need on Your PC 0 cece eens 1 8 For the BCMS Vu Server PC 0 ee 1 8 For the BCMS Vu Client PC 1 0 es 1 9 For a Wallboard PC without Client Software 1 10 Upgrading from BCMS Vu R1 to BCMS Wu R2 000 1 11 Upgrading from R1 on Windows NT 4 0 to R2 Server 1 11 Upgrading from R1 on Windows 95 to R2 Server 1 12 Changing R2 Server from Windows 95 to Windows NT 4 0 1 13 Upgrading from R1 to R2 Client 0 0 0 0 cee ee 1 13 Software Required for Maintenance Contracts 000 1 14 Installation Checklist ires reineta EEE EEEE E EREE 1 15 Installing BCMS Vu R2 aana naa nnana aaan eee 1 15 On the Server PE sirai darau ole eats eee eke Dae eae Toe 1 16 On the Client PC 0 co ees 1 17 On a Wallboard PC without Client Software Installed 1 18 On the Server PC sss 2 3 iran eee ad seated eae he ace
46. der to discover the source code and or the trade secrets contained in the source code or for any other reason To the extent that the Software is located in a Member State of the European Community and You need information about the Software in order to achieve interoperability of an independently created software program with the Software You shall first request such information from Lucent Unless Lucent refuses to make such information available You shall not take any steps such as reverse assembly or reverse compilation to derive a source code equivalent to the Software Lucent may charge You a reasonable fee for the provision of such information Copies You may make copies of the Software however you may not execute more than one instance of the Server Software at any one time and more instances of the Client Software at any one time than the number of Single User Licenses purchased and owned by you You may not copy Documentation unless it carries a statement that copying is permitted All proprietary rights notices must be faithfully reproduced and included on all copies Ownership Ownership of and title to the Software and Documentation including any adaptations or copies remains with Lucent and or its licensors Restrictions You agree not to rent lease sublicense modify or time share the Software or Documentation Termination This Agreement shall automatically terminate if You breach any of the terms or conditions of this
47. e select No 4 4 Installing BCMS Vu Server Software Installing and Removing BCMS Vu Software If you are upgrading from BCMS Vu R1 to BCMS Vu R2 Server the following window appears BCMS Yu R1 Upgrade Setup has detected a current installation of BCMS Vu R1 Setup can upgrade this to a BCMS Vu R2 server No leave the BCMS Vu R1 Installation as is Ifyou choose to upgrade setup will copy your current historical data and maintain your current Definity connection information Setup will then create a default identity BCMSVuServer to identify your previous connection Be conei Leave the radio button next to Yes upgrade the current checked and select Next The BCMS Vu Language window appears tT fom vo 2 i f Installing BCMS Vu Server Software 4 5 Installing and Removing BCMS Vu Software BCMS Yu Language Please select the language for the BCMS Vu R2 program This may be different from the operating system lanquage lt Back Next gt Cancel 6 Click in the box next to the language in which you want BCMS Vu to run A check means you have selected it 7 a Select the Next button if you want to accept your choice of language b Select Back if you want to return to a previous window Select Cancel if you want to stop installing BCMS Vu Server In this case the BCMS Vu R2 Master Setup window reappears If you select Next the Ch
48. e to create If you name a non existent directory the installation program will create it for you 3 Select OK to make the selected directory the destination The new destination location is displayed in the window 4 To accept the new location in which to install the Server software select Next The Select Program Folder window appears 4 8 Installing BCMS Vu Server Software Installing and Removing BCMS Vu Software Select Program Folder The Select Program Folder window lets you designate the folder in the Windows Start Programs menu where the BCMS Vu Server icon will reside This is where you must go to start BCMS Vu Server unless you place a shortcut somewhere else Select Program Folder Setup will add program icons to the Program Folder listed below You may type a new folder name or select one from the existing Folders list Click Next to continue Program Folders Existing Folders Administrative Tools Common Adobe Acrobat COMPAS CorelDRAW 7 ForeHelp 2 1 Lucent Technologies McAfee VirusScan NT McAfee WebScan Message Manager Netscape Communicator lt Back tT vo i oc p 9 a If you want the program start icon to be in the default location Start Programs Lucent Technologies select Next b If you want the program start icon to be in another location click on one of the folders listed in the scroll down menu labeled Existing Folders
49. ervisor CentreVu Agent and Symantec pcANYWHERE Lucent makes no claims whatsoever as to the compatibility of BCMS Vu software with any other software application Those who attempt to run BCMS Vu software with any other co resident application do so at their own risk Installing BCMS Vu R2 Be sure you know the following or have access to O The login and password for all PCs O The BCMS Vu login and password administered on the DEFINITY system The name of the Server PC The IP address of the Server PC The Windows Login IDs of all Client users Installation Checklist 1 15 Introduction OO O OO The names of all PCs to which you attach wallboards The addresses of all wallboards The COM Port to which the 7400 or 8400 data module that connects to the DEFINITY system is attached The names of PCs and associated COM Ports to which wallboards are attached If you are on a network the network domain The telephone number for BCMS Vu to access the DEFINITY system the hunt group extension used for Netcon channels On the Server PC Make sure you have everything listed in Checking the BCMS Vu Software Package Contents on page 1 7 What You Need on Your PC on page 1 8 and Software Required for Maintenance Contracts on page 1 14 If you are upgrading from R1 to R2 read Upgrading from BCMS Vu R1 to BCMS Vu R2 on page 1 11 Turn off your PC Install the data module See Installing t
50. ery Server PC N vo i ic lt S O You must have one of the following name resolution methods e A local Hosts file on the Server and Client PCs e DNS e WINS O The following must be installed O TCP IP protocol O Windows 95 A service entitled Client for Microsoft Networks O Unless you are using WINS you must have a hosts file containing the IP addresses of each Client PC and the Server PC with their fully qualified domain names O Ifyou are not using WINS select the following settings O Windows 95 LM Announce or Windows NT 4 0 Enable LMHosts Lookup Ol Windows NT 4 0 Enable DNS for Windows Resolution Configuring a Network 2 17 Administering the DEFINITY System and Configuring the Network Configuring O DNS is not required However if you decide to enable DNS configure it correctly O The name in the Host field on the Server PC must be the same as the name of the Server The name in the Host field on the Client PCs must be the same as the name of the Client O The entry in the Domain field should be the same throughout the network Typically it is a term that identifies your company or organization If PCs are on different domains the domains must have trustee relationships O Besure that the numbers in the box entitled DNS Server Search Order are numbers for DNS Servers If the domain settings are incorrect problems may occur
51. ess is possible only when peANYWHERE software is open and set up as a host PC BCMS Vu Server PC it is essential that you take the following precautions 7 Because peANYWHERE software allows a remote PC to access the eWhile installing ppeANYWHERE software do not select the Autoload option The Autoload option starts peANYWHERE each time the computer is turned on Do not start ppANYWHERE software unless you are asked to do so by Lucent Technologies Services and be sure to close it immediately afterwards elf you must leave peANYWHERE software open at all times for your own purposes use a password that is not related in any way to the passwords you use to access the DEFINITY system or BCMS Include characters in the password that are not alphabetic use numbers special characters Do not make this password widely known Refer to the peANYWHERE user s guide for instructions on establishing passwords 1 14 Software Required for Maintenance Contracts Introduction Installation Checklist IMPORTANT Before you attempt to install BCMS Vu software be sure to look at and use the appropriate check list in this section This checklist is critical for helping you to perform all of the steps in the correct order fom o w i i E Q Lucent Technologies certifies that BCMS Vu software has been tested and found to run co resident with Microsoft Office 95 Microsoft Office 97 Intuity Message Manager CentreVu Sup
52. etup has finished copying files to you PC Before you can use the program you must restart Windows or your PC No will restart my computer later Remove any disks from their drives and then click Finish to complete setup Although you have successfully installed BCMS Vu Wallboard before you can run the program you must re boot your PC The Setup Complete window gives you two choices You may re boot the PC now or wait and re boot later 10 a To re boot the PC now select the radio button next to Yes I will restart my computer now and select Finish Windows proceeds to re boot the PC This may take several minutes When the PC is rebooted the Windows desktop appears on your screen b To exit the install program without re booting the computer select the radio button next to No I will restart my computer later and select Finish The BCMS Vu R2 Master Setup window reappears 4 40 Installing BCMS Vu Wallboard Software Installing and Removing BCMS Vu Software 11 To install BCMS Vu Client software a If the BCMS Vu R2 Master Setup window is on your screen select BCMS Vu Client Setup and go to Welcome on page 4 17 b If the BCMS Vu R2 Master Setup window is not on your screen go to Installing BCMS Vu Client Software on page 4 16 and follow instructions 12 To leave the installation program select Exit Installing BCMS Vu Wallboard Software 4
53. f the hardware key is not attached to the Server PC before you install the BCMS Vu Server software the software will be loaded but when you try to start BCMS Vu Server the program will run only in simulator mode In this case you must attach the key then restart BCMS Vu Server software Therefore be sure that you have installed the hardware key before you try to start BCMS Vu Server Before you start installing BCMS Vu software be sure you have done everything that pertains to your system in Chapter 2 Administering the DEFINITY System and Configuring the Network Introduction 4 1 Installing and Removing BCMS Vu Software Installing BCMS Vu Server Software To install the BCMS Vu Server software 1 Close all running programs on this PC 2 Load the BCMS Vu software distribution CD ROM into the drive The BCMS Vu R2 Master Setup window appears BCMS Vu R2 Master Setup Lucent Technologies Bell Labs Innovations BCMS Vu R2 BCMS Vu Server Setup BCMS Vu Client Setup BCMS Vu Wallboard Setup Exit 3 Select BCMS Vu Server Setup in this window After several seconds the Welcome window appears 4 2 Installing BCMS Vu Server Software Installing and Removing BCMS Vu Software Welcome The Welcome window gives you general information and warnings about BCMS Vu software Welcome to the BCMS Vu R2 Server Setup program x This program will install BCMS Yu R2 Server on your PC It
54. fee VirusScan NT McAfee WebScan Message Manager Netscape Communicator x lt Back Cancel 11 a If you want the Start Program icon to be in the default location Start Programs Lucent Technologies select Next b If you want the Start Program icon to be in another location click on one of the folders listed in the scroll down menu labeled Existing Folders or type a new folder name in the box labeled Program Folders and select Next The Start Copying Files screen appears 4 24 Installing BCMS Vu Client Software Installing and Removing BCMS Vu Software Start Copying Files The Start Copying Files screen lets you review the locations you have designated for storing the Client software and the Start Program icon Start Copying Files Setup has enough information to start copying the program files If you want to review or change any settings click Back Ifyou are satisfied with the settings click Next to begin copying files Current Settings BCMS Vu R2 Language English Destination Folder C Program Files Lucent BCMS Vu Progam Folder Lucent Technologies or Les 12 If you want to change a location a Click on the Back button until you are in the appropriate window b Make the change c Select Next until you return to the Start Copying Files window tT o 2 ic f 13 When you are satisfied with locations you have chosen select the Next
55. ftware R2 is not supported for 486 PCs nor is it supported for all localized Windows 95 and Windows NT 4 0 operating systems Lucent Technologies certifies that BCMS Vu Software R2 has been tested and found to run co resident with Microsoft Office 95 Microsoft Office 97 Intuity Message Manager CentreVu Supervisor CentreVu Agent and Symantec pcANYWHERE Lucent makes no claims whatsoever as to the compatibility of BCMS Vu Software R2 with any other software application Those who attempt to run BCMS Vu Software R2 with any other co resident application do so at their own risk 1 4 About BCMS Vu Software R2 Introduction Differences Between R1 and R2 of BCMS Vu Release 2 of BCMS Vu is the response by Lucent Technologies to requests from users for more features than exist on Release 1 The most obvious difference between Release 1 and Release 2 is the separation of the Server application from the Client application The Server application is installed on one PC which is connected to a DEFINITY system The Server obtains data from the DEFINITY system Client applications are installed on the same PC as the Server or on other PCs which connect to the server over a LAN instead of connecting directly to the DEFINITY system Thus only one physical port is needed for several clients to access data from the same DEFINITY system fom o i i E Q With Release 2 users can now e Access real time data without
56. gies BCMS Vu Software R2 is a graphical user interface software application for monitoring the status and performance of a call center using data collected in the Basic Call Management System BCMS on a DEFINITY system BCMS Vu Software R2 supports the DEFINITY Prologix DEFINITY G3V4 load 64 or later ECS R5 and ECS R6 BCMS Vu R2 Software e Takes real time data from the DEFINITY system and displays it in textual and graphical form on the monitor of a PC fom o w i i E Q e Allows the textual form of this real time data to be printed e Allows this real time data to be displayed on external wallboards e Allows posting of messages on external wallboards e Supports several types of wallboards e Stores data from the DEFINITY system which retains data no longer than one week on a PC s hard disk e Displays this stored data in a table format and permits access to it by third party products e Allows this stored data to be printed e Allows access to data from several DEFINITY systems BCMS Vu runs in the Microsoft Windows operating environment The BCMSVu Server software runs on an IBM compatible PC that is running the Microsoft r Windows NT 4 0 Workstation or Server operating system The BCMS Vu Client software runs on an IBM compatible PC that is running the Microsoft Windows 95 or Windows NT 4 0 Workstation or Server operating system About BCMS Vu Software R2 1 3 Introduction Note that the BCMS Vu So
57. h or connected to it Lucent Technologies will not be responsible for any charges that result from such unauthorized use Lucent Technologies Fraud Intervention If you suspect that you are being victimized by toll fraud and you need technical support or assistance call Technical Service Center Toll Fraud Intervention Hot line at 1 800 643 2353 Trademarks BCMS Vu Intuity Message Manager CentreVu Agent and CentreVu Supervisor are trademarks and DEFINITY is a registered trademark of Lucent Technologies IBM is a registered trademark of International Business Machines Corp INTEL and Pentium are registered trademarks of Intel Cor poration Microsoft MS MS DOS and Windows are registered trademarks of Microsoft Corp SPARCserver is a registered trademark of SPARC Interna tional licensed exclusively to Sun Microsystems Inc Sun and Solaris are registered trademarks of Sun Microsys tems Inc Symantec peANY WHERE is a trademark of Symantec Inc UNIX is a registered trademark of Novell Inc in the United States and other countries licensed exclusively through X Open Corporation All other product names mentioned herein are the trade marks of their respective owners Ordering Information Call Lucent Technologies Publications Center Voice 1 800 457 1235 International Voice 1 317 361 5353 Fax 1 800 457 1764 International Fax 1 317 361 5355 Write Lucent Technologies Publications Center P O Box 4100 Crawfordsville IN
58. he Data Module on page 3 2 Install the hardware key See Installing a Hardware Key on page 3 17 Administer the DEFINITY system See Administering the DEFINITY System on page 2 2 Administer the network if appropriate See Configuring a Network on page 2 17 Administer a stand alone PC if appropriate See Configuring a Network on page 2 17 Install the Server software See Installing BCMS Vu Server Software on page 4 2 Reboot the PC unless you are going to install the Client software on the Server PC later 1 16 Installation Checklist Introduction Install the Client software if appropriate See Installing BCMS Vu Client Software on page 4 16 Reboot after you install the Client software Start the Server software See Starting BCMS Vu Server Software in Chapter 2 of BCMS Vu Software R2 User Guide 585 217 102 Set up the DEFINITY system connection See DEFINITY System Connection Configuration Wizard in Chapter 4 of BCMS Vu Software R2 User Guide 585 217 102 fom o i i Q Schedule data downloads See Schedule Data Download Configuration Wizard in Chapter 4 of BCMS Vu Software R2 User Guide 585 217 102 Configure Clients See Client Registration Configuration Wizard in Chapter 4 of BCMS Vu Software R2 User Guide 585 217 102 You do not need to install the Wallboard software on the PC i on which you have installed the Ser
59. he latest b If you do not want to display this information select No 6 If you are upgrading from BCMS Vu R1 to BCMS Vu R2 Client the following window appears BCMS Vu R1 Found Setup has detected a BCMS Vu R1 installation BCMS Vu R1 Realtime Reports Ifyou open a BCMS Vu R1 Realtime report in BCMS Vu R2 it will be converted to R2 format and copied to the appropriate location on a BCMS Vu Re Server Upgrade BCMS Vu R1 to BCMS Vu R2 Server To use this computer as BCMS Vu R2 Server exit this installation and start the BCMS Vu R2 Server Installation lt Back Cancel 4 18 Installing BCMS Vu Client Software Installing and Removing BCMS Vu Software 7 Select Next At this point one of two things can occur IfBCMS Vu Server is not installed on this PC a window appears asking you to select the language in which you want BCMS Vu Client to be installed If this happens go to step 8 If BCMS Vu Server is already installed a window appears telling you that if you want to install Client ina different language you must remove the Server software If this happens go to step 9 8 Inthe following window select the same language that you will later select for the Server Separate languages for the Server and Client are not supported BCMS Vu Language Please select the language for the BCMS Vu R2 program This may be different from the operating system lanquage English French German It
60. indow appears Installing BCMS Vu Wallboard Software 4 35 Installing and Removing BCMS Vu Software Choose Destination Location Window The Choose Destination Location window is where you select the directory on your PC in which the BCMS Vu Wallboard software will be installed You may install the Wallboard software on any network drive or in any directory on your PC You must install BCMS Vu Wallboard software on every PC in the network to which an external wallboard that is registered with the Server is physically connected Choose Destination Location Setup will install BCMS Yu R2 Wallboard in the destination folder below To install in this folder click Next To install in a different folder click Browse and select another folder You can choose notto install BCMS Vu R2 Wallboard by clicking Cancel to exit Setup C Program Files Lucent BCMS Vu Browse pns Folder Cancel 7 a To accept the default location for BCMS Vu program files C Program Files Lucent BCMS Vu select Next b If you want to install the BCMS Vu Wallboard software somewhere other than the default location complete the following steps 1 Select Browse to display the structure of your hard drive and of the network to which you are connected 2 Select the PC and desired directory or type the name of a directory that you would like to create If you name a non existent directory the installation program will create
61. ine is required to connect either the 7400B 7400B Plus 4 wire digital port only or 8400B Plus 2 wire digital port only data module to the DEFINITY system Refer to Administering on page 2 4 for data module translations When you first apply power to the 7400B 7400B Plus data module the progress of the self test is indicated by the sequential left to right lighting of the ten front panel LEDs If the self test finds no problems the LEDs labeled Power Test and TR remain on and all others go out The operation of the LEDs described here assumes that the factory default options are still in effect When you first apply power to the 8400B the green and red LED remain on while the 8400B performs a self test When the test is complete the green LED goes off If the self test passes the red LED remains on If the self test fails the red LED flashes three times and then remains on This indicates a defective data module 3 2 Installing the Data Module Installing the Data Module Hardware Key and Remote Maintenance Line Installing the 7400B 7400B Plus Data Module with a Telephone The 7400B Plus comes with the default option set to be used with a voice terminal Refer to 7400B 400B Plus Data Module User Guide 555 020 710 Installing a 7400B 7400B Plus Data Module without a Telephone This section describes the equipment you need to install a 7400B 7400B Plus Data Module and the steps you should follow to prepare
62. ing hardware and software For the BCMS Vu Server PC O Asingle processor Pentium Windows NT 4 0 Server or Workstation with Service Pack 3 installed on the PC 64 MB of main memory Up to 500 MB 512 000 KB of disk space A double speed CD ROM drive If you install the software from a remote network drive the machine on which the software is installed either Server Client or Wallboard does not need a CD ROM drive O One serial port to connect to the DEFINITY system through a data module This serial port must be an external port O You may need other unused serial ports For splits skills agents VDNs and trunk groups measured by BCMS the following formula is an approximate guide to the space required in megabytes for each day s historical data when the interval measured is an hour When the interval is half hour use 185 instead of 370 in the formula splits skills agents trunk groups VDNs 370 BCMS interval in hours 1 8 What You Need on Your PC Introduction One to connect to a wallboard This serial port must be an external port One for remote maintenance if you are using an external modem O A parallel port to connect the hardware key A printer may be also connected to this port The BCMS Vu Software R2 distribution CD ROM fom o i 8 E Q A data module either an 8400B Plus or 7400B 7400B Plus that is capable of accessing the DEFINITY syste
63. ing BCMS Vu Software Installing BCMS Vu Client Software If you chose to install BCMS Vu Client after you installed BCMS Vu Server or Wallboard and you did not re boot your PC but instead selected BCMS Vu Client Setup in the BCMS Vu R2 Master Setup window go to Welcome on page 4 17 If you are installing BCMS Vu Client on several PCs other than the Server PC we recommend that you place the software CD ROM in one of the Client PCs and access it from the other PCs on which you want to install the Client software To start the BCMS Vu Client software installation setup program do the following 1 Close all running programs on this PC 2 Load the BCMS Vu software distribution CD ROM into the drive The BCMS Vu R2 Master Setup window of the installation wizard appears BCMS Vu R2 Master Setup SBE Lucent Technologies Bell Labs Innovations SWitee BCMS Vu R2 a l BCMS Vu Server Setup BCMS Vu Client Setup BCMS Vu Wallboard Setup Exit 4 16 Installing BCMS Vu Client Software Installing and Removing BCMS Vu Software 3 Select BCMS Vu Client Setup The Welcome window appears Welcome The Welcome window gives you general information and warnings about the BCMS Vu Client software Welcome to the BCMS Vu Re Client Setup program This program will install BCMS Vu R2 Client on your PC Itis strongly recommended that you exit all Windows programs before runni
64. ing when you begin to remove BCMS Vu 1 Select Control Panel from the Start Settings Windows menu 2 Double click on the Add Remove Programs icon The Add Remove Programs window opens 3 Select the Install Uninstall tab 4 Highlight BCMS Vu R2 Server on the list of installed software 5 Select Add Remove The Are you sure you want to completely remove BCMS Vu R2 Server and all of its components window appears 6 Select Yes The Uninstall Shield runs and removes the BCMS Vu software from your computer As the Uninstall Shield runs you may receive a message warning you that a shared folder will be deleted if you proceed Proceed anyway 7 Highlight Data Access Objects DAO 3 5 and repeat steps 5 and 6 4 14 Removing BCMS Vu Server Software Installing and Removing BCMS Vu Software message that some elements could not be removed and that a When the removal program is finished you may receive a you should manually remove these items If you receive this message 1 Select Details 2 Record the names and paths of the folders and or files in the Details window 3 Select OK 4 Exit the Install Uninstall wizard by selecting OK 5 Delete the folders and or files using either the Windows My Computer or Explorer application 6 Close My Computer or Explorer Removing BCMS Vu Server Software 4 15 tT Som vo i oc lt S Installing and Remov
65. ings about the BCMS Vu Wallboard software Welcome to the BCMS Vu R2 Wallboard Setup program r This program will install BCMS Vu R2 Wallboard on your PC Itis strongly recommended that you exit all Windows programs before running this Setup program Click Cancel to quit Setup and then close any programs you have running Click Next to continue with the Setup program WARNING This program is protected by copyright law and international treaties Unauthorized reproduction or distribution of this program or any portion of it may result in severe civil and criminal penalties and will be prosecuted to the maximum extent possible under law Cancel 4 a If you want to terminate the installation at this point so that you can close any other programs that are running select Cancel b To continue with the next screen select Next If you select Next a window appears asking you if you want to display the latest information about this product that may not be in this manual What s New in BCMS Yu R2 Q Would you like to read the latest information about this product 4 32 Installing BCMS Vu Wallboard Software Installing and Removing BCMS Vu Software c If you want to display this information select Yes read the file in the Notepad window that appears then exit the Notepad window We strongly recommend that you read the latest information If you do not read it during the installation you should access and rea
66. is strongly recommended that you exit all Windows programs before running this Setup program Click Cancel to quit Setup and then close any programs you have running Click Next to continue with the Setup program WARNING This program is protected by copyright law and international treaties Unauthorized reproduction or distribution of this program or any portion of it may result in severe civil and criminal penalties and will be prosecuted to the maximum extent possible under law Cancel 4 a If you want to terminate the installation at this point so that you can close any other programs that are running select Cancel tT o i i p b To continue to the next screen select Next If you select Next a window appears asking you if you want to display the latest information about this product that may not be in this manual What s New in BCMS Yu R2 Q Would you like to read the latest information about this product Installing BCMS Vu Server Software 4 3 Installing and Removing BCMS Vu Software 5 a If you want to display this information select Yes read the file in the Notepad window that appears then exit the Notepad window We strongly recommend that you read the latest information If you do not read it during the installation you should access and read it later by opening Start Programs Lucent Technologies Server Readme b If you do not want to display this fil
67. l also need an extra DSW cord e If the communications port on the PC has nine pins you will need an M25 F9 adapter lag fom vo i io lt S Selecting an EIA 232 D Cable Select an EIA 232 D with a male connector at one end to connect to the Port 1 connector of the 8400B Plus and a connector of the appropriate gender at the other end to connect to the communications port of your PC Cables with an earlier RS 232 C designation will also work Connecting the EIA 232 D Cable Connect the EIA 232 D cable between the 8400B Plus and the PC as follows 1 Insert the male connector of the EIA 232 D cable into the connector labeled Port 1 on the rear panel of the 8400B Plus Tighten both connector retaining screws Installing the Data Module 3 9 Installing the Data Module Hardware Key and Remote Maintenance Line 2 Ifthe communications port connector on the PC has nine pins do the following Plug the remaining end of the cable into the 25 pin portion of the M25 F9 Adapter Plug the 9 pin portion of the M25 F9 Adapter into the EIA Connector Interface on the communications port Tighten both connector retaining screws If the communications port connector on the PC has 25 pins you do not need the M25 F9 Adapter just plug the connector cable into your PC s 25 pin port 3 Tighten all retaining screws 3 10 Installing the Data Module Installing the Data Module Hardware Key and Remote
68. lephone systems and microelectronics components The world renowned Bell Laboratories is the research and development arm for the company 89 336 EEC 73 23 EEC The CE mark affixed to the equipment means that it conforms to the above Directives Comments To comment on this document return the How Are We Doing form to Lucent Technologies Department JXOE11400 1200 West 120th Avenue Westminster CO 80234 2795 Acknowledgment Developed by Lucent Technologies Network Systems Customer Training and Information Products How Are We Doing Document Title Lucent Technologies BCMS Vu R2 Software Installation Guide R2 Issue 1 Document No 585 217 103 Date June 1998 Lucent Technologies welcomes your feedback on this document Your comments can be of great value in helping us to improve our documentation 1 Please rate the effectiveness of this document in the following areas Excellent Good Fair Poor Not Applicable Ease of Use MMA Clarity MMMM Completeness MMA Accuracy MIMI Organization ALLII Appearance A11 Examples MIATA Illustration MIM Overall Satisfaction MAMMA 2 Please check the ways you feel we could improve this document C Improve the overview introduction C Make it more concise brief g Improve the table of contents C Add more step by step procedures tutorials C Improve the organization C Add more troubleshooting informatio
69. ll Network and BCMS Vu Server is operating using domain validation log all BCMS Vu Clients into either e The same domain as that of the NT 4 0 machine N Sam vo i ic lt S or e Toa domain that has a trustee relationship with that domain in addition to logging into the Novell LAN O Test the network to be sure you have configured the Server correctly 1 Try to ping the Server and Client from the Server and to ping the Server and Client from the Client by their fully qualified domain names for example machine name company com 2 Verify that in Network Neighborhood the Server can locate all Clients and that all Clients can locate the Server If you are successful the network is configured You may now install BCMS Vu software The user who runs the BCMS Vu Server must be administered as a Power User Configuring a Network 2 21 Administering the DEFINITY System and Configuring the Network 3 After you install and run BCMS Vu Server software verify that the BCMS Vu shared folder VuShare can be seen from all Clients If you are unsuccessful ask your network administrator to perform the configuration 2 22 Configuring a Network Administering the DEFINITY System and Configuring the Network Configuring a PC without a Network Interface Card NIC If your BCMS Vu Server satisfies the following requirements e Is in stand alone mode Server and Client software reside on the same P
70. m O ADEFINITY system telephone number login name and password for access to BCMS A sound card and speakers if you want to use the training CD ROM The pcANYWHERE CD ROM An internal or external modem for remote maintenance using pcANYWHERE O The name of the Server PC the names of all Client PCs on the network and the names of all wallboards on the network that you want to use For the BCMS Vu Client PC O Asingle processor Pentium O 32 MB of main memory with Windows 95 installed or 64 MB of memory with Windows NT 4 0 installed 5 MB 5 120 KB of free disk space A double speed CD ROM drive A serial port for each external wallboard connected to the PC or one port if the wallboards are daisy chained O Windows 95 or Windows NT 4 0 Workstation or Server with Service Pack 3 installed on the PC What You Need on Your PC 1 9 Introduction The BCMS Vu Software R2 distribution CD ROM Optionally one of the wallboards supported by BCMS Vu software The name of the Server you want to connect to Oo Oo O A sound card and speakers if you want to use the training CD ROM For a Wallboard PC without Client Software A single processor Pentium Windows 95 or Windows NT 4 0 installed on the PC 32 MB of RAM 10 MB of free disk space A double speed CD ROM drive OOo OG OO OF O An available serial port for each non daisy chained wallboard 1 10 What You Need on Your PC Introduction Upgrading from BCMS Vu
71. n CJ Include more figures C Make it less technical C Add more examples C Add more better quick reference aids C Add more detail O Improve the index Please provide details for the suggested improvement 3 What did you like most about this document 4 Feel free to write any comments below or on an attached sheet If we may contact you concerning your comments please complete the following Name Telephone Number Company Organization Date Address When you have completed this form please fold tape and return to address on back or you can fax the form to 303 538 2195 Do Not Tear Fold Here First NO POSTAGE NECESSARY IF MAILED IN THE UNITED STATES Lucent Technologies Bell Labs Innovations BUSINESS REPLY MAIL FIRST CLASS PERMIT NO 1999 GREENSBORO NC POSTAGE WILL BE PAID BY ADDRESSEE Lucent Technologies Organization JX0E14100 1200 West 120th Avenue Westminster CO 80234 2795 Do Not Tear Fold Here Last Then Tape the Long Edge and Both Ends of the Mailer Software License Agreement DEFINITIONS Lucent means Lucent Technologies Inc You Your or Licensee means the person or business entity who purchased this License to use this Software or for whom such License was purchased Software means a software application that operates on a computer system that provides resources to Software Software includes b
72. nect the power supply as follows 1 Insert the output connector of the power supply into the upper socket of the 400B2 adapter 2 Insert the AC connector of the power supply unit into an appropriate AC outlet Make certain that the AC outlet to which you connect the power supply is unswitched not controlled by a wall switch or light dimmer 3 12 Installing the Data Module Installing the Data Module Hardware Key and Remote Maintenance Line If the data module will receive power from a separate MSP 1 power supply do the following 1 Insert either end of the D8W telephone cord into the connector on the rear panel of the 8400B Plus labeled LINE 2 Connect the other end of the D8W telephone cord to the socket labeled PHONE on the MSP 1 power supply as shown in the following figure 8400B Plus Data Module Rear Endplate M9 F25 Adapter use only with 25 pin pE eZ TELA Connector Cord Telephone Optional EIA 232 D Spin or 25 pin onnector Cord AC Outlet Actual connection may vary according to the configuration of your local AC outlet MSP 1 Power Supply Connect the power supply as follows 1 Insert one end of the extra D8W cord into the socket labeled LINE on the power supply 2 Insert the remaining end of the extra D8W cord into the wall jack Installing the Data Module 3
73. ng this Setup program Click Cancel to quit Setup and then close any programs you have running Click Nextto continue with the Setup program WARNING This program is protected by copyright law and international treaties Unauthorized reproduction or distribution of this program or any portion of it may result in severe civil and criminal penalties and will be prosecuted to the maximum extent possible under law Next gt Cancel tT vo 2 oc f 4 a If you want to terminate the installation at this point so that you can close any other programs that are running select Cancel b To continue to the next screen select Next If BCMS Vu Client or Wallboard is running on this PC you will receive a notice telling you to close it Go to the application and close it Installing BCMS Vu Client Software 4 17 Installing and Removing BCMS Vu Software A window appears asking you if you want to display the latest information about this product that may not be in this manual What s New in BCMS Yu R2 Q Would you like to read the latest information about this product 5 a If you want to display this information select Yes read the file in the Notepad window that appears then exit the Notepad window information If you do not read it during the setup you should access and read it later by opening Start Programs Lucent Technologies Client Readme baa We strongly recommend that you read t
74. ollowing figure ioe fom vo i io lt S Installing a Hardware Key 3 17 Installing the Data Module Hardware Key and Remote Maintenance Line 4 Connect the printer cable if there is one to the hardware key See the figure above 5 Apply power to the PC 6 Start up BCMS Vu Server After you install the hardware key do not under any circumstances remove it while BCMS Vu Server is running If you do so BCMS Vu Server will come to a halt and you will have to attach the hardware key and restart the program BCMS Vu Server will not run if the hardware key is not attached to its parallel port Installing a Remote Maintenance Line To perform remote maintenance using peANYWHERE you must install either an analog station line from the DEFINITY system if you use DID extensions or a central office line Test the line after you install it by connecting an analog telephone and calling the telephone number If the telephone rings and can be answered the analog line has been installed correctly Mark this line with the telephone number for future reference 3 18 Installing a Remote Maintenance Line Installing and Removing BCMS Vu Software Introduction This chapter tells you how to install and remove BCMS Vu software Topics covered are e Installing and removing BCMS Vu Server software e Installing and removing BCMS Vu Client software e Installing and removing BCMS Vu Wallboard software I
75. omponent select the name of the component and turn to the appropriate section of this chapter 2 To leave the installation program select Exit You must install the wallboard software on every PC to la which a wallboard is attached unless that PC has a Server installed on it You must re boot your computer before you can open BCMS Vu Client You can do this before or after you install other BCMS Vu software components Server or Wallboard Installing BCMS Vu Client Software 4 27 vt Som vo i oc lt S Installing and Removing BCMS Vu Software Removing BCMS Vu Client Software To ensure complete removal of the BCMS Vu Client software make sure no software programs or applications are running before you start to remove the Client software To remove the BCMS Vu Client software complete the following steps 1 2 Select Control Panel from the Start Settings Windows menu Double click on Add Remove Programs The Add Remove Programs window opens Select the Install Uninstall tab Highlight BCMS Vu R2 Client on the list of installed software Select Add Remove The Are you sure you want to completely remove BCMS Vu R Client and all of its components window appears Select Yes The Uninstall Shield runs and removes the BCMS Vu R2 Client software from your computer Exit the Add Remove Programs Properties window and Control Panel In Control Panel
76. onfiguring the Network Use the change permissions command and make sure the following fields in bold type are set to yes y change permissions bemsvu Page of 1 COMMAND PERMISSION CATEGORIES Login Name bemsvu COMMON COMMANDS Display Admin and Maint Data y System Measurements lt lt System Mgmt Data Transfer Only n N 8 ADMINISTRATION COMMANDS F Administer Stations n Administer Features n Administer Trunks n Administer Permissions n Additional Restrictions n MAINTENANCE COMMANDS Maintain Stations n Maintain Switch Circuit Packs n Maintain Trunks n Maintain Process Circuit Packs n Maintain System n Maintain Enhanced DS1 n Administering the DEFINITY System 2 9 Administering the DEFINITY System and Configuring the Network Netcon Channels for DEFINITY G3SI or ProLogix System Ports for DEFINITY G3r If the DEFINITY system is a G3SI or ProLogix you must administer netcon channels If the DEFINITY system is a G3R you must administer system ports The netcon channels or system ports are also administered as members of a hunt group To determine if a hunt group has been administered issue the following command list hunt group If you find a hunt group with the name netcon or system ports record the group extension number being used You will use this later to configure BCMS Vu The hunt group number extension and members are determined locally by the accoun
77. oose Destination Location window appears C 4 6 Installing BCMS Vu Server Software Installing and Removing BCMS Vu Software Choose Destination Location The Choose Destination Location window is where you select the directory on your PC or on the network in which the BCMS Vu Server software will be installed You may install the Server software on any network drive or on any directory on your PC For best performance we strongly advise you accept the default location and install the software on the local hard drive Choose Destination Location Setup will install BCMS Vu R2 Server in the destination folder below To install in this folder click Next To install in a different folder click Browse and select another folder You can choose notto install BCMS Vu R2 Server by clicking Cancel to exit Setup Destination Folder EE Files Lucent BCMS Vu Browse Cancel Chapter 4 8 a To accept the default location for BCMS Vu program files C Program Files Lucent BCMS Vu select Next The Select Program Folder window appears b If you want to install the BCMS Vu software somewhere other than the default location complete the following steps Installing BCMS Vu Server Software 4 7 Installing and Removing BCMS Vu Software 1 Select Browse to display the structure of your hard drive or the network 2 Select the desired directory or type the name of a directory that you would lik
78. oth Server software and Client software Server software provides requested information or applications to other Client software Client software requests information or applications from other Server software Documentation means the manual and any other printed material provided by Lucent with the Software License means the License purchased and granted pursuant to this Agreement Single User License means the license to use a single instance of the Client Software at any one time LICENSE AND PROTECTION 1 License Grant Lucent grants to You subject to the following terms and conditions a nonexclusive nontransferable right to use the Server Software on a single device and to use the Client Software on one or more single user devices the maximum simultaneous users of the Client Software being limited to the number of Single User licenses purchased and owned by You Lucent reserves all rights not expressly granted to You Protection of Software You agree to take all reasonable steps to protect the Software and Documentation from unauthorized copy or use The Software source code represents and embodies trade secrets of Lucent and or its licensors The source code and embodied trade secrets are not licensed to You and any modification addition or deletion is strictly prohibited You agree not to disassemble decompile or otherwise reverse engineer the Software in or
79. r stationPrompting Timeout secs CALL MANAGEMENT SYSTEM PARAMETERS BCMS VuStats Measurement Interval hour BCMS VuStats Abandon Call Timer seconds Validate Login IDs MALICIOUS CALL TRACE PARAMETERS Apply MCT Warning Tone n MCT Voice Recorder Trunk Group Expert Agent Selection EAS Enabled n Direct Agent Announcement Delay Direct Agent Announcement Extension Converse Pulse ON 100 OFF ACD Login Identification Length see note Adjunct CMS Release 60 10 The customer decides the ACD Login Identification Length 2 14 Administering the DEFINITY System Administering the DEFINITY System and Configuring the Network If the customer does need the BCMS Agent Login ID feature set the options as shown in the following window Verify that BCMS VuStats LoginIDs is set to y If it is not call Lucent Technologies display system parameters customer options Page 1 of 2 OPTIONAL FEATURES G3 Version V4 Maximum Ports 2800 Logged in ACD Agents 500 o 2 Abbreviated Dialing Enhanced List y Call Work Codes F A D Grp Sys List Dialing Start at 01 n CAS Branch ACD y CAS Main AT amp T Adjunct Links n DCS Basic Answer Supervision by Call Classifier n DCS Call Coverage ARS y DTMF Feedback Signals for VRU ARS AAR Partitioning y Emergency Access to Attendant ASAI Interface n Expert Agent Selection EAS ATMS n External Device Alarm Admin Audible Message Waiting y Flexible Billing
80. r panel of the 7400B 7400B Plus Tighten both connector retaining screws 3 6 Installing the Data Module Installing the Data Module Hardware Key and Remote Maintenance Line 2 Ifthe communications port connector on the PC has nine pins do the following a Plug the remaining end of the cable into the 25 pin portion of the M25 F9 Adapter b Plug the 9 pin portion of the M25 F9 Adapter into the EJ 232 D Connector Interface on the communications port Tighten both connector retaining screws If the communications port connector on the PC has 25 pins you do not need the M25 F9 Adapter just plug the connector cable into your PC s 25 pin port 3 Tighten all retaining screws Connecting the DCP Type D8W Cord Attach the DCP type D8W telephone cord as follows 1 Insert one end of the telephone cord into the connector on the rear panel of the 7400B 7400B Plus labeled LINE 2 Insert the other end of the telephone cord into the DEFINITY system telephone wall jack lag fom vo i ic lt S Connecting the Power Supply Connect the separate power supply unit to the 7400B 7400B Plus as follows 1 Insert the output connector of the power supply into the connector on the rear panel of the 7400B 7400B Plus labeled POWER 2 Insert the AC connector of the power supply unit into an appropriate AC outlet Make certain that the AC outlet to which you connect the Mer power supply is unswitched not controlled
81. software on your PC Setup Complete Setup has finished copying files to your PC Before you can use this program you must restart this PC so that essential services can be started No will restart my computer later Remove any disks from their drives and then click Finish to complete setup Although you have successfully installed BCMS Vu Server software before you can run the program you must re boot your PC The Setup Complete window gives you two choices You may re boot the PC now or wait and re boot later 12 a To re boot the PC now select the radio button next to Yes I want to restart my computer now and select Finish Windows proceeds to re boot the PC This may take several minutes When the PC is rebooted the Windows desktop appears b To exit the install program without re booting the computer select the radio button next to No I will restart my computer later and select Finish The BCMS Vu R2 Master Setup window reappears Installing BCMS Vu Server Software 4 11 Installing and Removing BCMS Vu Software 13 a To install another software component select the name of the component and turn to the appropriate section of this chapter b To leave the installation program select Exit You must re boot your computer before you can open BCMS Vu Server You can do this before or after you install other BCMS Vu software components Client or Wallboard 4 12 In
82. stalling BCMS Vu Server Software Installing and Removing BCMS Vu Software Removing the BCMS Vu R1 Start Icon If you have upgraded from BCMS Vu R1 software to BCMS Vu R2 Server software remove the BCMS Vu R1 start icon from the Windows start menu This procedure covers the start icon that the install wizard places in the Windows start menu An icon added to a personal start menu must be removed separately 1 Click with the secondary mouse button on Start Select Explore The Exploring window appears E me In the right window of the Exploring window double click on the Programs icon 5 Click with the secondary button on the BCMS Vu icon Wu The BCMS Vu icon may not be in the right window If this is so go to step 9 Select Delete Select Yes Exit the Exploring window 3 G0 A OY If the BCMS Vu icon is not in the right window in step 5 open Winnt Profiles m V a S S Q a Open the Profile folder corresponding to the login under which the R1 software was installed b Open Start Menu Programs c The BCMS Vu R1 icon appears in the right window d Perform steps 5 through 8 Installing BCMS Vu Server Software 4 13 Installing and Removing BCMS Vu Software Removing BCMS Vu Server Software To remove the BCMS Vu software complete the following steps To ensure complete removal of the BCMS Vu software make sure no applications and software programs are runn
83. system and download data Add a new login and password in the DEFINITY system with the following command this must be done witha customer s login Command add login bcmsvu case sensitive Record this login and password because you will need it when you configure BCMS Vu add login bemsvu Page of 1 LOGIN ADMINISTRATIOR Password of Login Making Change LOGIN BEING ADMINISTERED Login s Name bemsvu Login Type customer Service Level non super user LOGIN S PASSWORD INFORMATION Login s Password Reenter Login s Password Password Aging cycle Length Days LOGOFF NOTIFICATION Facility Test Call Notification n Remote Access Notification n Be sure the password aging cycle length is left blank Administering the DEFINITY System 2 7 N Sami vo lt i oc lt S Administering the DEFINITY System and Configuring the Network If i e Password aging for the BCMS Vu logon is in effect on the DEFINITY system and e Aging is in effect for the login that BCMS Vu Server uses to access the DEFINITY system and e The password expires you must change the password on the DEFINITY system and in BCMS Vu Server for that login To eliminate this problem altogether you may turn off password aging on the DEFINITY system add login form To do this leave the password aging field in the next screen blank 2 8 Administering the DEFINITY System Administering the DEFINITY System and C
84. t for Microsoft Networks N Sami vo lt i io lt S In a multi protocol environment if TCP IP is not the primary protocol in Windows NT 4 0 or is not the default protocol in Windows 95 then a NetBIOS connection to the VUSHARE can happen through another protocol Therefore be sure that TCP IP is the primary protocol O Configure Client for Microsoft Networks O Under Logon Validation leave the box unchecked and the Windows NT domain field blank unless this PC is part of Windows NT domain O Do nothing to Network logon options O Windows 95 On the Identification tab O You must supply the PC name The BCMS Vu Server PC must be accessible under that name to the BCMS Vu Client If you are using DNS this name must be the same as the DNS Host name O To avoid possible problems we suggest that the workgroup be the same for all BCMS Vu PCs Configuring a Network 2 19 Administering the DEFINITY System and Configuring the Network O Computer Description is optional Windows 95 Select Share level access control A These are typical settings On a Novell Network you may set this to Novell Interware Client Install Hosts files Unless you are using WINS for name resolution you must create and install hosts files as follows Create a text file named hosts containing IP address and computer name information for every BCMS Vu Server Client and Wallboard PC
85. t team or customer display hunt group 20 Page of 10 HUNT GROUP Group Name netcon or system ports Group Number 20 Group Extension 2199 Group Type ucd MM Early Answer n Skill n ACD n Queue n Vector n Security Code Night Service Destination COR 1 ISDN Caller Disp Coverage Path TN 1 2 10 Administering the DEFINITY System Administering the DEFINITY System and Configuring the Network display hunt group 20 HUNT GROUP Group Number 20 Group Member Range Allowed 1 200 Total Administered Members GROUP MEMBER ASSIGNMENTS Ext Name 1 2195 2 2196 3 2197 4 2198 5 6 T 8 9 10 11 12 13 Ext 14 15 16 17 18 19 20 21 22 23 24 25 26 Name 4 if netcon 8 if system ports Page 3 of 10 Extension 2199 Group Type ucd AdministeredMembers min max 1 4 If you do not find a hunt group with the name netcon or system ports issue the following command to find them list data and add a hunt group with the four netcon or system port extensions Be sure to record the hunt group extension number to use later when you configure BCMS Vu Administering the DEFINITY System 2 11 N Sam vo i ic lt S oS Administering the DEFINITY System and Configuring the Network For netcon channels list data module DATA MODULES Ext Port Type Name COS COR TN ISN 2185 OIBXX04 netcon 2186 O1IBXX03 netcon 21
86. tem e Configure your network or stand alone PC Administering the DEFINITY System and Configuring the Network Administering the DEFINITY System Connecting the Components equipment room or it can be anywhere in the building that is eae The Server PC can be located in the DEFINITY system convenient to the user We recommend that you administer the DEFINITY system and data module using the instructions in this chapter before you physically connect the data module to the PC and DEFINITY system Refer to the Data Module User Guide for detailed instructions about connecting the power supply for the data module Before you begin this procedure be sure you know your customer login and password for the DEFINITY system The customer login and password may be case sensitive 2 2 Administering the DEFINITY System Administering the DEFINITY System and Configuring the Network The following drawing shows the connections required for the components of BCMS Vu M TTT ean oe fF Power ajo Ren SS PC with BCMS Vu en HITTIN No See in DATA MODULE Server and pcANY WHERE REH to analog catie N CAD eri pmt 5 a 40 arah CO buhes he nag ine EELE Q N Mimie Ai pomect mre Tro een 10 on ai theae madam may be Dorsch intemal to the pc Installing an Analog Line An analog line is required for remote maintenance using pcANYWHERE The analog line can be a DID extension on the DEFINITY system or a central
87. the 8400B Plus loses power Power Up When you first apply power to the 8400B Plus the unit carries out a self test to verify that it is in working order During the self test both LEDs will remain lit When the self test is complete the green LED will go off If the self test passed the red LED will remain lit This indicates that the unit is installed and ready for use Installing the Data Module 3 15 Installing the Data Module Hardware Key and Remote Maintenance Line If the self test failed the red LED will flash three times and then remain lit See the 8400B Plus Data Module User Guide to resolve configuration problems If the red and green LEDs flash alternately the data module cannot communicate with the switch In this case e Check the connections and wiring e Check the data module optioning e Test the data module from the DEFINITY system using the Status Data switch command You must enter the data module extension number 3 16 Installing the Data Module Installing the Data Module Hardware Key and Remote Maintenance Line Installing a Hardware Key You must install the hardware key before you try to start ia BCMS Vu Server software To install a hardware key on a BCMS Vu Server PC 1 Turn off the BCMS Vu Server PC 2 Disconnect the printer cable from the parallel port on the PC if one is connected 3 Connect the hardware key to the parallel port connector on the PC Refer to the f
88. tination Location Window on page 4 36 c If you want to return to a previous window select Back d If you want to stop installing BCMS Vu Wallboard select Cancel In this case the BCMS Vu R2 Master Setup window reappears 4 34 Installing BCMS Vu Wallboard Software Installing and Removing BCMS Vu Software 6 IfBCMS Vu Client is already installed on this PC the following window appears IBCMS Vu R2 Language Setup has detected that a BCMS Vu R2 component has already been installed in the following language English Click on Next to continue installing in this language To install BCMS Vu R2 in another language you must uninstall this version and then install BCMS Vu R2 in the desired language a If you decide to install BCMS Vu Wallboard in the same language in which BCMS Vu Client is now installed select Next The Choose Destination Location window appears Go to Choose Destination Location Window on page 4 36 tT o 2 oc f b Since BCMS Vu does not support different languages for the Client and Wallboard software if you decide to install Wallboard in a different language from the Client software that is already installed you must exit the install procedure select Cancel then Exit remove the Client software see Removing BCMS Vu Client Software on page 4 28 and reinstall the Wallboard software in the same language The Choose Destination Location w
89. to yes on the station form an additional page is added to the station form The station extension port and data extension must be assigned locally Page 1 STATION Extension BCC 0 TN 1 Type 8411D Lock Message n COR 1 Port Security Code COS 1 Name Coverage Path FEATURE OPTIONS LWC Reception msa spa Auto Select Any Idle Appearance n LWC Activation y Coverage Msg Retrieval y CDR Privacy n Auto Answer none Redirect Notification y Data Restriction n Per Button Ring Control n Idle Appearance Preference n Bridged Call alerting n Personalized Ringing Pattern 1 Active Station Ringing single Restrict Last Appearance y Data Module y Mute Button Enabled y Speakerphone 2 way Audible Message Waiting n Display Language english Disp Client Redir n Message Lamp Ext 306 Select Last Used Appearance n Administering the DEFINITY System 2 5 N Sami vo lt i ic lt S Administering the DEFINITY System and Configuring the Network Page 4 STATION DATA MODULE Data Extension BCC 2 ITC restricted Name BCMS Vu COR 1 COS 1 TN 1 ABBREVIATED DIALING List 1 SPECIAL DIALING OPTION ASSIGNED MEMBER Station with a data extension button for this data module Ext 1 2 6 Administering the DEFINITY System Administering the DEFINITY System and Configuring the Network BCMS Vu Login and Password This login and password is used by BCMS Vu to login to the DEFINITY
90. u R2 Client you are asked if you want to convert the old R1 report to an R2 report Choose Yes e After you install BCMS Vu R2 software over BCMS Vu R1 software you should remove the BCMS Vu R1 start icon from the Windows start menu Instructions for this are at the end of the software installation procedures in Chapter 4 Ideally historical data was on only one of the R1 PCs and that is the PC on which R2 Server software is being installed If the database is on a PC that is to become a Client you can either a move the database to the Server PC or b give the Server PC the path to the client PC s folder containing the database The former is perferred because otherwise the Server PC must have access to the Client PC s database in order to perform downloads Upgrading from BCMS Vu R1 to BCMS Vu R2 1 13 Introduction Software Required for Maintenance Contracts In addition to installing BMCS Vu software you need to install pcANYWHERE software on the same PC as the Server software The pcANYWHERE software enables Lucent Technologies Services to log into your PC remotely and perform troubleshooting procedures Use the installation procedures in the ppeANYWHERE documentation to install your Server PC as a host computer Lucent Technologies recommends that ppeANYWHERE software be opened only when working with Lucent Technologies Services personnel to prevent unauthorized remote access to the BCMS Vu Server PC Remote acc
91. u Server Software on page 4 14 or 4 20 Installing BCMS Vu Client Software Installing and Removing BCMS Vu Software Removing BCMS Vu Wallboard Software on page 4 42 and reinstall all software components in the same language If you decide to install BCMS Vu Client in the same language that BCMS Vu Server or Wallboard is now installed select Next The Choose Destination Location window appears vt Som vo i oc lt S Installing BCMS Vu Client Software 4 21 Installing and Removing BCMS Vu Software Choose Destination Location The Choose Destination Location window is where you select the directory on your PC in which the BCMS Vu Client software will be installed You may install the Client software on any network drive or on any directory on your PC We strongly recommend that you accept the suggested default location and install the software on the local drive where the Client will be running This will enhance performance Choose Destination Location Setup will install BCMS Vu R2 Client in the destination folder below To install in this folder click Next To install in a different folder click Browse and select another folder You can choose notto install BCMS Vu Re Client by clicking Cancel ta exit Setup Destination Folder C Program Files Lucent BCMS Vu Browse Cancel 10 a To accept the default location for BCMS Vu program files C Program Files
92. u Wallboard Software on page 4 30 O Start the Wallboard software Refer to Starting Wallboard Software page 3 14 in BCMS Vu Software R2 User Guide 585 217 102 On the Server PC O Configure all wallboards that you will be using that are connected to PCs on the network Refer to Configuring Wallboards page 4 10 in BCMS Vu Software R2 User Guide 585 217 102 Acceptance O Verify that the acceptance criteria on page 1 19 have been met 1 18 Installation Checklist Introduction Acceptance Criteria The software installation can be considered finished when the following criteria are met The data module is installed The DEFINITY system has been administered pcANYWHERE is installed on the Server PC fom o w i i E Q BCMS Vu Server software is installed BCMS Vu Client software is installed The DEFINITY system is registered with the Server All clients are registered with the Server A historical data download has been performed from the Server One real time report has been run from each Client OOo n n O OF n OF OF O One historical report has been run from each Client Acceptance Criteria 1 19 Introduction 1 20 Acceptance Criteria Administering the DEFINITY System and Configuring the Network This chapter explains certain administrative tasks you must do before you install BCMS Vu software Specifically it tells you how to e Administer the DEFINITY sys
93. ut a Telephone 3 3 Selecting an EIA 232 D Cable 1 0 0 c eee 3 3 Setting the 7400B 7400B Plus Data Module Configuration 3 4 Connecting the EIA 232 D Cable 0 0 000 c eee eee 3 6 Connecting the DCP Type D8W Cord nnana nannan 3 7 Connecting the Power Supply 0 2 0 cece ee 3 7 BOW CRUD eA is ATE SAN a ei ely gC Soh ean a oa ed 3 8 Installing an 8400B Plus Data Module with a Telephone 3 9 Selecting an EI A 232 D Cable 0 0 cee 3 9 Connecting the EIA 232 D Cable 0 0 00 cece eee 3 9 Connecting the DCP Type D8W Cord 2 0 0 ee eee 3 11 Installing an 8400B Plus Data Module without a Telephone 3 15 PowerUp iiite che aaa aaa aan delta Aare EETA tee ASAS 3 15 Installing a Hardware Key 0 0 0 cece eens 3 17 Installing a Remote Maintenance Line 000008 3 18 Chapter 4 Installing and Removing BCMS Vu Software 4 1 TAHOMA UCH OR Se fo 23 se es ee Bre he aad gd pee ea EE PIE a hie Sos 4 1 Installing BCMS Vu Server Software 0 0 cece cece 4 2 Welcome sana ataare ERa de re ded Rr a Aaa E arenas 4 3 Choose Destination Location 0 00000 00 cee eee 4 7 Select Program Folder 0 0 00 cee 4 9 Start oo Filesi es AEN A tad AOA e E EN aat i 4 10 uP Complete cis eid cave duaeands rta a a a e aids dad haters 4 11 Removing the BCMS Vu R1 Start Icon n nananana anaana 4 13 Removing BCMS Vu Server Software 000 narar eee 4 14
94. ver software Install ppANYWHERE See Software Required for Maintenance Contracts on page 1 14 On the Client PC If you are going to install external wallboards on this PC power down the PC If appropriate connect wallboards to this Client PC Refer to Installing the Wallboard on page 5 3 and to your wallboard user manual After you install the wallboards turn on the PC Install the Client software See Installing BCMS Vu Client Software on page 4 16 Reboot unless you are going to install Wallboard software on the Client PC If a wallboard is connected to this Client PC and BCMSVu Server software is not installed on this PC install the Wallboard software See Installing BCMS Vu Wallboard Software on page 4 30 Reboot your PC Installation Checklist 1 17 Introduction O Start the Client software See Starting BCMS Vu Client Software in Chapter 3 of BCMS Vu Software R2 User Guide 585 217 102 O Configure the Client See Configuring Thresholds and Maximum Values Activating Alerts and Color Palette Configuration in Chapter 4 of BCMS Vu Software R2 User Guide 585 217 102 O If you have one or more wallboards connected to this PC start the wallboard software Refer to Starting Wallboard Software page 3 14 in BCMS Vu Software R2 User Guide 585 217 102 On a Wallboard PC without Client Software Installed O Install Wallboard software Refer to Installing BCMS V
95. ves You specific legal rights which vary from state to state 4 EXCLUSIVE REMEDY EXCEPT FOR BODILY INJURY CAUSED BY LUCENT S NEGLIGENCE LUCENT S ENTIRE LIABILITY ARISING FROM OR RELATING TO THIS AGREEMENT OR THE Software OR DOCUMENTATION AND YOUR EXCLUSIVE REMEDY IS LIMITED TO DIRECT DAMAGES IN AN AMOUNT NOT TO EXCEED 10 000 LUCENT SHALL NOT IN ANY CASE BE LIABLE FOR ANY SPECIAL INCIDENTAL CONSEQUENTIAL INDIRECT OR PUNITIVE DAMAGES EVEN IF LUCENT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES LUCENT IS NOT RESPONSIBLE FOR LOST PROFITS OR REVENUE LOSS OF USE OF THE Software LOSS OF DATA COSTS OF RECREATING LOST DATA THE COST OF ANY SUBSTITUTE EQUIPMENT OR PROGRAM OR CLAIMS BY ANY PARTY OTHER THAN YOU Some states or countries do not allow the exclusion or limitation of incidental or consequential damages so the above limitation or exclusion may not apply to You GENERAL CONDITIONS 1 Governing Law This Agreement shall be governed by and interpreted in accordance with the substantive laws of the State of New Jersey of the United States of America 2 Entire Agreement This Agreement sets forth the entire understanding and agreement between You and Lucent and may be amended only in a writing or writings signed by You and Lucent NO VENDOR DISTRIBUTOR DEALER RETAILER SALES PERSON OR OTHER PERSON IS AUTHORIZED TO MODIFY THIS AGREEMENT OR TO MAKE ANY WARRANTY REPRESENTATION OR PROMISE WHICH IS DIFFERENT THAN OR IN ADDITIO

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