Avaya BCM Voice Messaging Quick Reference Guide
Contents
1. Operation Default Feature Code Custom Feature Code Leave a Message Feature 9 8 0 Feature 9 ______ O pen Mailbox Feature 9 8 I Feature JE _____ Forward to Voice Messaging Feature 9 8 4 Feature JQ __ Transfer Feature 9 j 8 6 Feature JB ____ Interrupt Feature 9 8 7 Feature J ______ Voice Activated Dialing Feature 9 8 8 Feature JJ _____ option required Call Record Feature 9 8 JO Feature JB _____ P0908525 Issue 01 Enterprise Edge Voice Messaging Quick Reference Guide 4 Enterprise Edge Voice Messaging Q uick Reference Guide Feature Code descriptions e Leave Message Feature Code Leaves a message in a mailbox initialized with Enterprise Edge Voice Messaging e Open Mailbox Feature Code Opens your mailbox e Forward to Voice Messaging Forwards your telephone to Enterprise Edge Voice Messaging Transfer Feature Code Transfers a call to a mailbox Interrupt Feature Code Interrupts a caller listening to your Personal Mailbox greeting or leaving a message e Call Record Records a telephone call from your Enterprise Edge telephone The resulting message is left in your mailbox Setting up the Interrupt feature Before you can use the Interrupt feature you must program a memory button with an indicator for the feature While a caller is listening to your mailbox greeting or leaving a messag2. NORTEL NETWORKS Enterprise Edge Voice Messaging Quick Reference Guide 1 800 4 NORTEL www nortelnetworks com 1999 Nortel N etworks P0908525 Issue 01 Enterprise Edge Voice Messaging Q uick Reference Guide Initializing your Mailbox You can begin to use Enterprise Edge Voice Messaging as soon as you initialize your mailbox To open and initialize your mailbox follow these steps 1 Press to open your mailbox 2 Press 0 0 0 0 the default password and press OK or 3 Choose a password from four to eight digits long that does not start with zero Enter your new mailbox password and press OK or 4 Enter your new mailbox password again and press OF or 5 At the tone record your name in the Company Directory 6 Press to end this session Personal Mailbox greetings You can record Primary Alternate or optional Personalized greetings Your Primary Mailbox greeting is for everyday use Your Alternate Mailbox greeting is for times when you are away from the office If your company subscribes to Caller ID you can record Personalized Mailbox greetings For Personalized Mailbox greetings you program Enterprise Edge Voice Messaging to identify a specific incoming telephone number Your Personalized Mailbox greeting plays to callers from that number Enterprise Edge Voice Messaging Feature Codes Use Feature Codes to access the different Enterprise Edge Voice Messaging operations
3. Reference Guide 8 Enterprise Edge Voice Messaging Q uick Reference Guide Enterprise Edge Voice Messaging Q uick Reference Guide P0908525 Issue 01
4. e the Interrupt memory button indicator blinks quickly Press the Interrupt memory button to retrieve the call To program memory button for the Interrupt feature 1 Do not lift your handset Press l 2 The display shows Program Features 3 Press a memory button with an indicator 4 Press Feature 5 Enter 9 BJC The display shows that the button is programmed Forwarding your calls to Enterprise Edge Voice Messaging To forward your calls to Enterprise Edge Voice Messaging press Feature 8 4 Setting up Call Forward Remotely 1 Call the Automated Attendant or your telephone from any tone dial telephone and press while the greeting plays 2 Enter your Mailbox number password and press 3 Press 8 press 2 and then press B Enterprise Edge Voice Messaging Q uick Reference Guide P0908525 Issue 01 Enterprise Edge Voice Messaging Quick Reference Guide 5 4 Press fi to enable or disable Call Forward 5 Press fi to enable or disable Call Display 6 Replace the handset to end the session Retrieving erased messages You can retrieve an erased message if you are still in an Enterprise Edge Voice Messaging session An erased message remains in your mailbox until you end your current Enterprise Edge Voice Messaging session After you erase a new or saved message the number of new or saved messages shown on the display decreases by one If the display shows new saved you can play and re
5. trieve your erased messages Press PLA or 2 to listen to your erased message After you play your erased message you have the option to save it If you end the current session without saving the erased message it is permanently deleted from Enterprise Edge Voice Messaging Frequently used dialpad keys to replay the Enterprise Edge Voice Messaging Options press to back up the display from a single line display press e to interrupt most voice prompts or enter an option press e to speak to the Target Attendant or Operator press 0 Enterprise Edge Voice Messaging features For more information about all the Enterprise Edge Voice Messaging features refer to the Enterprise Edge Voice Messaging Reference Guide This guide explains in detail e Automated Attendant e Outbound Transfer e Alternate extensions e Personal Mailbox greetings e Alternate language e Replying to a message e Call Screening e Sending a message to a Group List e Company Directory e Target Attendant e Leaving a mailbox message e Transferring calls e Off premise Message Notification P0908525 Issue 01 Enterprise Edge Voice Messaging Quick Reference Guide 6 Enterprise Edge Voice Messaging Q uick Reference Guide Listening to your Messages From your telephone enter Feature J 9 BJ Enter your password Main Menu Listen to New Messages ju From an outside tone dial telephone dial yo
6. ur company s telephone number wait for Enterprise Edge Voice Messaging to answer and then press Enter your Mailbox number and password Main M enu Listen to Saved M essages 7 7 hal E Replay Skip Pause Skip Backward Continue Forward End A pplies only while the message is playing Skip To Previous Forward Next Message Save Erase Replyto Return Copy Message Envelope Message Message message to Main Menu Changing your mailbox options From your telephone enter Feature BJ Enter your password Main Menu Change Mailbox Company Record Change Target M essage Outbound Return Directory Select Password Attendant Notification Transfer to Main Greeting Options Options Menu Call Fwd From an outside tone dial telephone dial your company s telephone number wait for Enterprise Edge Voice Messaging to answer and then press Enter your Mailbox number and password Main Menu Enterprise Edge Voice Messaging Q uick Reference Guide P0908525 Issue 01 Changing your mailbox options Enterprise Edge Voice Messaging Quick Reference Guide 7 From your telephone enter Feature B B f Enter your password Main Menu End Recording D Replay Erase Accept recording Enter Mailbox N umber Send Add recipients Delivery options P0908525 Issue 01 Enterprise Edge Voice Messaging Quick
Download Pdf Manuals
Related Search