Avaya BCM MSC FRU Replacement Process User's Manual
Contents
1. 14 MSC FRU replacement process The Platform Initialization Menu appears Initialize Menu MSC Upload Menu Selection not available no SSM firmware on BCM200 Refresh PCI cards list Main Menu BCM268 i Release Make a selection 1 2 3 4 M _ X 6 Type 2 MSC Upload Menu and press Enter The MSC Installation Menu appears Go to step 8 7 Type 1 and press Enter Figure 10 BCM 3 0 Main Menu d Configuration Wizard Media Services Card System ID Diagnostics System Status Monitor Command line Restart the system Exit Manager 3 WAN Moden LAN LAN The Platform Initialization Menu displays the list of core software options in the Platform initialization menu Warning If you are unsure of which core load to install do not proceed See A Before you start on page 4 or contact technical assistance NN40010 315 Media Services Card replacement MSC FRU replacement process 15 8 Enter the number for the core software option appropriate to your region and then press Enter Figure 12 BCM 3 0 h Nortel Networ Communications Manager 3 8 1 Platform Initialization Menu Initialize Menu Upload an Etiquette core load to the MSC Upload an CT2 Plus core load to the MSC Upload an Ei core load to the MSC Upload an Ei Global core load to the MSC Upload an Ei CALA core load to the MSC Toggle the automatic MS2. Removing the base function tray Partially pull out the base function tray and remove cables from MSC Remove the base function tray and put on an anti static surface 4 C Removing the use Remove the MSC from the tray Remove PECs from MSC card and store in anti static containers NN40010 315 Replace the base function tray into the BCM without the MSC Restore power to the BCM Use VT100 emulation or Telnet to run service config tasks Restart the system system shutdown Remote AC power connections to BCh hardware Remove the base function tray and put on an anti static surface E Installing the new MSC Install the PECs onto the new MSC Install the MSC into the base function tray F Replacing the base function tray I Restoring the system to operation Partially replace the tray into the unit Reconnect the MSC cables Fully install the base function tray into the main frame Connect cables to the front of the BCM Restore powert to the BCM G Uploading the MSC software for BCM 3 x Use VT100 emulation or Telnet to upload MSC software and to set services to auto Use restart prompt to shutdown system Restart the system Use BRU to restore telephony data Test core telephony Regenerate and reload application keycodes Test keycoded applications Media Services Card replacement MSC FRU replacement process 3 Proc
3. MSC mounting screws Base function tray chassis extension Chassis mounting screw holes Next Step You are ready to restore the base function tray to the platform base chassis and restore power to the system F Replacing the base function tray 1 Partially install the base function tray in the platform base chassis Connect the DS30 connectors to the MSC Reinstall the WAN card if your system has one Figure 7 If your system does not have a WAN card skip to step 4 Media Services Card replacement NN40010 315 12 MSC FRU replacement process Figure 7 Install the WAN card n Install the WAN card PCI cover plate D Install the PCI cover plate WAN card CA 4 Position the PCI cover plate on the front of the base function tray so that the base function tray and cover plate screw holes align Figure 7 Position the locking screw in the PCI cover plate Tighten the locking screw until the plate is firmly in place Replace the base function tray bezel and reinstall the two screws that hold it in place Warning Avoid crimping the DS30 cables when you install the base function tray 7 Move the base function tray latches to the locked position Figure 8 Figure 8 Install the base function tray Insert base function tray completely Move base function tray latches to the locked position NN40010 315 Media Services Card replacement MSC FRU replacement process 13 8 Install the base function tra
4. access the MSC B Removing the base function tray 1 Attach one end of the grounding strap to your wrist and the other end to a grounded metal surface 2 Remove the base function tray latch screws and place in a safe location Figure 1 1 3 Move the base function tray latches to the unlocked position Figure 1 2 Media Services Card replacement NN40010 315 6 MSC FRU replacement process 4 Grasp the base function tray latches and partially remove the base function tray from the platform base chassis Figure 1 3 j Warning Do not exert force on the DS30 cables or connectors Figure 1 Remove the base function tray Unfasten base function tray latch screws Move base function tray latches to Ya S the unlocked position ll L Slide base function tray partially away from the platform base chassis Figure 2 shows the position of the base function tray in a BCM400 Remove the tray in the same manner for both hardware platforms Figure 2 BCM400 platform base function tray location Advanced function tray Base function tray 5 Disconnect DS30 cable connectors from the MSC If you have a Wide Area Network WAN card installed in the base function tray then follow the procedure in Base function tray with WAN card installed on page 7 OR Continue with step 6 NN40010 315 Media Services Card replacement MSC FRU replacement process 7 Carefully remove the base function tray from the
5. folder and resource name For example lt server gt lt resource gt User Name Enter the user name associated with the network folder Password Enter the password associated with the network folder Directory Enter the path to the subdirectory as applicable optional File Enter the name of the backup file A window appears and displays information about the backup file including a warning that the selected backup file replaces the backup file currently stored on the BCM Caution When you proceed to the next step the selected file overwrites the backup file that is stored on the BCM Ensure that the correct backup file is selected before you proceed 9 Click Open The Select Components to Restore window appears Select the optional components to include in the backup file Click OK A warning window appears and displays information about components affected by the restore Click Yes to proceed A progress window appears When the operation is complete the Restore Complete window appears Click OK To restore data from a USB storage device 1 2 In the task panel click the Administration tab Open the Backup and Restore folder and then click Restore The Restore panel appears In the Restore From selection field select USB Storage Device Select the backup file to restore A window appears and displays information about the backup file including a warning that the selected backup file rep
6. the system for the new MSC NN40010 315 Media Services Card replacement MSC FRU replacement process 9 D Performing service configuration commands j Warning Do not perform this procedure with the MSC installed Note This procedure does not apply to BCM 4 0 systems gt Replace the base function tray into the BCM housing ensuring that the DS30 MSC cables are not caught behind the tray Lock the unit in place Restore AC power to the main unit only Connect the computer you are to use to access the system to the serial port on the BCM OR Connect to the BCM through a LAN connection Then enter the VT100 emulation program serial port or Telnet or SSH LAN connection a After you connect press Enter b When you are prompted for a User ID enter the administrator user name and then press Enter C When you are prompted for a Domain enter a domain name if your system uses one and then press Enter If your system does not use domains then only press Enter d When you are prompted for a Password enter the administrator password and then press Enter The Main Menu appears 5 Type 7 Command line and press Enter Main Menu Platform Initialization Menu System Configuration Configuration Wizard Media Services Card System ID Diagnostics f em a Honitor X Exit 6 After the lt systemname gt C TEMP gt prompt type the following the press Enter
7. Business Communications Manager MSC FRU replacement process N O RT E L P0607273 03 The procedures in this document replace the procedures in your Business Communications Manager BCM installation and maintenance guide to remove replace and configure the media services card MSC field replaceable unit FRU These procedures help you correctly set up the system to receive a new MSC and to download the correct operating files from the system hard disk The procedures to prepare the system for maintenance and to remove and replace the base function tray are the same procedures as found in your installation and maintenance guide Warning Only qualified personnel must perform these procedures Failure to A follow these steps in sequence to replace an MSC results in an inoperable system Ensure that all procedures performed on the hardware occur in a static safe environment Equipment note BCM200 BCM400 Most internal diagrams in this document show the BCM200 hardware configuration The BCM400 base function tray is the same One exception is that the BCM400 MSC has space for four processor expansion cards PECs whereas the BCM200 supports a maximum of two The procedure to remove and replace the tray and the MSC is the same for both models Any differences are noted where appropriate Addendum contents This addendum contains the following sections Ensure that you follow each section in sequence e Process Map Installing a
8. C upload Enabled Upload the System Status Monitor firmware Main Menu ZOVHM CO NO e Release i Version Build 7 Motherboard TBDi PCI Cards Business Communications Manager 3 5 MSC Initialization Menu Select Etiquette MSC load Select CT2Plus MSC load Select Ei MSC load Select Ei Global MSC load Select Ei CALA load Do not select any load 7 Platform Initialization Menu Return to Main Menu i PCI Cards MSC WAN Modem LAN LAN Nortel Networks iness Communications Region Initialization Menu U S MSC Etiquette Modem North Americal Canada MSC CT2Plus Modem North Americal U K MSC Ei Modem United Kingdom Global MSC Ei Global Modem North Americal CALA CMS 1 CALA Modem North Americal None MSC None Modem North Americal Platform Initialization Menu Return to Main Menu ZNO DWNe BCM268 Complete 6 2 3 4 5 6 7 417 The upload takes approximately 5 minutes 9 When you are prompted press a key on your keyboard You return to the Platform Initialization Menu 10 Type 1 and press lt Enter gt to select the Initialization Menu The Initialize Menu appears Platform Initialization Menu Initialize Menu Upload an Etiquette core load to the MSC Upload an CT2 Plus core load to the MSC Upload an E1 core load to the MSC Upload an E1 Global core load to the MSC Upload an E1 CALA core load to the MSC Toggle the automatic MSC upload Enabled Selection not a
9. Folder attributes Attribute Action Network Folder Enter the host name or IP address of the network folder and the resource name For example enter lt server gt lt resource gt User Name Enter the user name associated with the network folder Password Enter the password associated with the network folder Directory Enter the path to the subdirectory optional NN40010 315 Media Services Card replacement MSC FRU replacement process 23 Note When you backup to a network folder hosted in a computer that runs gt Windows 98 SE you cannot specify an IP address in the folder name You must specify the computer name in the network folder name For example enter lt computer gt lt resource gt Note If the BCM and the network folder are on different networks configure the BCM to use a DNS server The Windows 98 SE computer name must be identical to the DNS host name entry for that computer Note If the BCM does not have the same domain name as the Windows 98 SE computer the fully qualified domain name must be specified in the folder name For example specify computer company com resource 9 Click Backup The Backup window appears In the Optional Components table select or clear the check box for each component to include or exclude from the backup Click OK A warning window appears Click Yes to proceed A progress window appears When the backup preparation is complete th
10. PCI cover plate and WAN card before you remove DS30 cables 1 Remove the PCI cover plate PCI cover plate o 2 Remove the WAN card WAN card Media Services Card replacement NN40010 315 8 MSC FRU replacement process C Removing the MSC This procedure describes how to safely remove the existing MSC from the base function tray Warning Always wear a grounded wrist strap while you handle components Always place the components in static free containers 1 Remove the two chassis mounting screws that secure the MSC to the chassis extension of the base function tray at the rear of the MSC Figure 4 2 Place the screws in a safe location Figure 4 MSC chassis mounting screws PEC III slots MSC chassis BCM200 MSC mounting screws Base function tray chassis extension Chassis mounting screw holes Hold the card along the side edges Push the card away from the PCI riser card connector to disconnect the MSC Remove the MSC from the base function tray Place the MSC on a flat clean and static free surface o0 Ff OW Remove all PECs from the MSC and place them in static safe containers Note If you replace a BCM400 with fewer than four PECs note from which slots you removed the cards and ensure that you replace them into the corresponding slots on the new boards 8 Place the MSC in a static safe container so you can return it to service center Next Step You are ready to prepare
11. The auto Core Upload application loads the core software or use Bement Manager to perform a cold reset I Restoring the system to operation Restart the system Use BRU to restore telephony data Test core telephony Regenerate and reload application keycodes Test keycoded applications NN40010 315 4 MSC FRU replacement process Before you start The following list contains items you need to know or tasks you need to perform before and after the MSC replacement procedure to ensure the integrity of your system Before you start the procedure e Ensure you have access to or perform a backup to create the most recent backup of your system data Store the backup off the system hard disk and the computer that you use to configure the MSC For more information about the Backup and Restore Utility BRU procedures see section I Restoring the system to operation on page 17 e Setupacomputer to access the text based menus on the BCM For information to create these connections see your BCM installation guide The computer either runs VT100 emulation if you plan to connect to the BCM serial port or runs Telnet or a Secure Shell SSH tool such as PUTTY if you plan to connect to the BCM through a LAN connection You need the BCM IP address to make a LAN connection e Know the administrator user name and password e Note the system ID of the installed MSC that you require when you regenerate keycodes a
12. USB storage device e FTP server e SFTP sever To restore data from the BCM 1 In the task panel click the Administration tab 2 Open the Backup and Restore folder and then click Restore The Restore panel appears The Restore From selection field has BCM as a default value g Nortel BCM 4 0 Element Manager 192 168 249 27 File View Metwork Session Tools Help ge po Muse amp j Refresh Element Navigation Panel Task Navigation Panel Restore Configuration Administration Restore from cm m rh system status t lelephony Metrics Restore from BCM h S Utiities m ECM Monitor Restore o Pind o Irace koute Ethernet Activity o Reset 9 Diagnostic Settings L 9 Data Debug ools a Backup and Restore gg Backup L E 3 Sotware Management 3 Click Restore The Restore From BCM window appears 4 Click OK The Select Components to Restore window appears Select the optional components to include from the backup file 6 Click OK A warning window appears and displays information about components affected by the restore 7 Click Yes to proceed A progress window appears When the operation is complete the Restore Complete window appears Media Services Card replacement NN40010 315 26 MSC FRU replacement process 8 Click OK To restore data from your personal computer 1 2 In the task panel click the Administration tab Open the Backup and Restore folder and th
13. backup file including a warning that the selected backup file replaces the backup file currently stored on the BCM Caution When you proceed to the next step the selected file overwrites the backup file that is stored on the BCM Ensure that you select the correct backup file before you proceed 5 Click Open The Select Components to Restore window appears Select the optional components to include in the backup file Click OK A warning window appears and displays information about components affected by the restore 8 Click Yes to proceed A progress window appears When the operation is complete the Restore Complete window appears 9 Click OK Media Services Card replacement 1 800 4 NORTEL www nortel com January 2007 Document Number NN40010 315 01 01 CPC P0607273 03 Printed in Canada NN40010 315 30 MSC FRU replacement process NN40010 315 Media Services Card replacement
14. ck Start Backup The User name and Password dialog appears Note If you back up the file to a Local volume the User Name and gt Password dialog does not appear Go to step 10 In the Username box type the user name required to access the remote volume Use a domain name qualifier if you are require to In the Password box type the password required to access the remote volume Click Submit The Report File Name dialog NN40010 315 Media Services Card replacement MSC FRU replacement process 19 10 In the Report File Name box type a report name for this backup This report contains the results of the backup and is stored in the same folder as the backup 11 Click Next 12 When the backup finishes a dialog box appears If the dialog box confirms that the backup succeeded click OK If the dialog box indicates an error click OK and check the log file for errors Correct the cause of the errors and try the backup again Restoring BCM settings for BCM 3 x A restore copies the BCM settings from a backup volume to the BCM system 1 Start BRU The BRU dialog appears 2 Click the Restore tab The BRU dialog displays the restore options 3 Click Volume The Volume Administration dialog appears Select the volume where you stored the backup and then click Select to return to the BRU main page From the Select BCM Components list box select telephony Click Start Restore The User name and password dial
15. e Backup Complete message appears Click OK To perform an immediate backup to a USB storage device 8 In the task panel click the Administration tab Open the Backup and Restore folder and then click Backup The Backup panel appears and displays the Immediate Backup tab In the Backup To selection field select USB Storage Device Click Backup The Backup window appears In the Optional Components table select or clear the check box for each component to include or exclude from the backup Click OK A warning window appears Click Yes to proceed A progress window appears When the backup is complete the Backup Complete message appears Click OK To perform an immediate backup to an FTP server In the task panel click the Administration tab Open the Backup and Restore folder and then click Backup The Backup panel opens and displays the Immediate Backup tab In the Backup To selection field select FTP Server Media Services Card replacement NN40010 315 24 MSC FRU replacement process 4 Configure the FTP Server attributes Table 2 Configure FTP Server attributes Attribute Action FTP Server Enter the host name or IP address of the FTP server User Name Enter the user name associated with the FTP server Password Enter the password associated with the FTP server Directory Enter the path to the subdirectory optional 5 Click Backup The Backup window appears 6 Inthe O
16. e other end to a grounded metal surface Remove the MSC from the container and the static safe bag Put the new MSC on a static free surface Install the PECs onto the new MSC Figure 5 A N Note BCM200 MSCs support one or two PEC IIIs BCM400 MSCs supports two or four PEC IIIs or four PEC Is Ensure that you replace them into the same slots from which you remove them Line up the card between the rails of the slot Ensure the card label is faces up Carefully slide the PEC into the slot until it is firmly seated c Repeat steps a and b for each PEC Figure 5 Insert the processor expansion card BCM200 PEC slots BCM400 PEC slots 4PEC III VISE Do not force the card Line up the edges G into the slot of the card with b F If the PEC does not the slot rails CA j re slide in easily check 4 the alignment 5 Carefully hold the MSC by the edges and position the MSC in the correct PCI riser card connector lowest connector closest to the main system board on the inside of the basic function tray 6 Push the card firmly and fully into the PCI riser card connector NN40010 315 Media Services Card replacement MSC FRU replacement process 11 7 Ensure the lancet tab on the MSC PCI bracket aligns correctly with the lancet slot on the base function tray chassis 8 Install the two chassis mounting screws at the rear of the MSC See Figure 6 Figure 6 MSC chassis mounting screws MSC chassis BCM200
17. en click Restore The Restore panel appears In the Restore From selection field select My Computer Click Restore The Open window appears Select the backup file to restore A message appears and displays information about the backup file including a warning that the selected backup file will replace the backup file currently stored on the BCM Caution When you proceed to the next step the selected file overwrites the backup file that is stored on the BCM Ensure that you select the correct backup file before you proceed Click Open The Select Components to Restore window appears Select the optional components to include in the backup file Click OK A warning message appears and displays information about components affected by the restore Click Yes to proceed A progress window appears When the operation is complete the Restore Complete window appears 10 Click OK To restore data from a network folder 1 2 In the task panel click the Administration tab Open the Backup and Restore folder and then click Restore The Restore panel appears In the Restore From selection field select Network Folder NN40010 315 Media Services Card replacement MSC FRU replacement process 27 4 Configure the Restore from Network Folder attributes Table 4 Configure Restore from Network Folder attributes Attribute Action Network Folder Enter the host name or IP address of the network
18. ess Map Installing a new media services card for BCM 4 0 Warning Protect the hardware components against damage from electrostatic discharge Always wear a ground wrist strap while you handle components Always place the components in static safe containers Ensure that you follow all electrical safety procedures you perform this operation The BCM must have all power removed before you attempt to access the MSC Before you start ensure you have the information listed in Before you start on page 4 F A Preparing the system H ends for maintenance If possible do a software shutdown Remove AC power connections to BCM hardware Remove all cables from front of BCM B Removing the base function tray Partially pull out the base function tray and remove cables from MSC Remove the base function tray and put on an anti static surface Removing the MSC Remove the MSC from the tray Remove PECs from MSC card and store in anti static containers Media Services Card replacement new MSC E Installing the Install the PECs onto the new MSC Install the MSC into the base function tray F Replacing the base function tray Partially replace the tray into the unit Reconnect the MSC cables Fully install the base function tray into the main chassis Connect cables to the front of the BCM Restore power to the BCM MSC software for BCM 4 0
19. f a After the f prompt type the following and then press lt Enter gt cd f program files nortel networks voice platform b Type the following and then press lt Enter gt mscoff bat A number of ChangeServiceConfig actions occur C When the Voice Platform prompt reappears type the following and then press Enter sc config voicemscservice start auto The system indicates that the ChangeServiceConfig succeeded and returns to the Voice Platform prompt d Type Exit and then press Enter Your system returns to the Main Menu Media Services Card replacement NN40010 315 10 MSC FRU replacement process 7 Type 8 Restart the system and then press Enter Main Menu Platform Initialization Menu System Configuration Configuration Wizard Media Services Card System ID Diagnostics System Status Monitor 8 Restart the system 8 Atthe restart A R prompt type R and then press Enter The system indicates that it is shutting down 9 After the system shuts down about 30 seconds remove the BCM AC power connector from the AC outlet 10 Remove the base function tray as described in B Removing the base function tray on page 5 and place the tray on static safe surface Next Step You are ready to install the new MSC E Installing the new MSC j Warning Always wear a grounded wrist strap while you handle components Attach one end of the grounding strap to your wrist and th
20. he following way Caribbean includes Antigua Bahamas Barbados Bermuda Cayman Islands Dominican Republic Jamaica USVI Puerto Rico and Trinidad CALA refer to all other Caribbean and Latin American countries with European based standards NN40010 315 Media Services Card replacement MSC FRU replacement process 5 After you finish the procedure Use BRU to restore the system telephony data Discover the new MSC system ID and generate the keycodes for the optional applications installed on your system For information about how to generate keycodes go to Nortel Keycodes Retrieval system KRS http www nortel com servsup krs A Preparing the system for maintenance 1 If you continue to have access to the telephony data then use BRU to create a current system backup OR Ensure you have access to the most recent telephony data backup If you operate a BCM 3 x system and continue to have access to Unified Manager then shut down the system using the Shutdown command and go to step 3 OR If you operate a BCM 4 0 system and continue to have access to Element Manager then shut down the system using the Shutdown System button provided under Administration gt Utilities gt Reset and go to step 3 3 Disconnect the AC connection to the BCM hardware from the AC power outlet 4 Disconnect any cables from the front of the base function tray Next Step You are ready to remove the base function tray so you can
21. ick Backup The Backup panel appears and displays the Immediate Backup tab 3 Inthe Backup To selection field select My Computer Click Backup The Backup window appears Media Services Card replacement NN40010 315 22 MSC FRU replacement process 5 Inthe Optional Components table select or clear the check box for each component to include or exclude from the backup x Backupto y Computer Optional Components Component allPilot configuration Iz allPilot messages Iz P Music Iz vR configuration Iz R data Iz OK Cancel 6 Click OK A warning message appears 7 Click Yes to proceed A progress window appears When the backup preparation is complete the Save window appears 8 Specify the directory and enter a file name with a tar extension for example backup2 tar in the File Name field so that you can open the file with a utility such as WinZip If you do not select the folder backup the new backup file is stored in the root of this folder 9 Click Save When the backup is complete the Backup Complete message appears 10 Click OK To perform an immediate backup to a network folder 1 Inthe task panel click the Administration tab 2 Open the Backup and Restore folder and then click Backup The Backup panel appears and displays the Immediate Backup tab In the Backup To selection field select Network Folder 4 Configure the Network Folder attributes Table 1 Configure Network
22. laces the backup file currently stored on the BCM Caution When you proceed to the next step the selected file overwrites the backup file that is stored on the BCM Ensure that you select the correct backup file before you proceed Click Open The Select Components to Restore window appears Select the optional components to include in the backup file Click OK A warning window appears and displays information about components affected by the restore Media Services Card replacement NN40010 315 28 MSC FRU replacement process 8 9 Click Yes to proceed A progress window appears When the operation is complete the Restore Complete window appears Click OK To restore data from an FTP server 1 2 In the task panel click the Administration tab Open the Backup and Restore folder and then click Restore The Restore panel appears In the Restore From selection field select FTP Server Configure the Restore from FTP Server attributes Table 5 Configure Restore from FTP Server attributes Attribute Action FTP server Enter the host name or IP address of the FTP server User Name Enter the user name associated with the FTP server Password Enter the password associated with the FTP server Directory Enter the path to the subdirectory as applicable optional File Enter the name of the backup file A window appears and displays information about the backup file including a warni
23. n A cold reset of telephony services erases all telephony programming as well as all Voice Message mailboxes and messages Telephony services restart with all telephony programming at default values for the specified region template and start DN for the current software release Use Element Manager to perform a cold reset of your BCM 4 0 system 1 Start Element Manager 2 Connect to your BCM 4 0 system 3 Click the Administration tab 4 Open the Utilities folder and then click Reset The Reset panel appears 5 Click Cold Reset Telephony Services The Cold Reset Telephony Services dialog box appears NN40010 315 Media Services Card replacement MSC FRU replacement process 17 6 Configure the Cold Reset Telephony attributes and check the Force MSC download box x Region EXE M Template ppx v Start DN 221 Force MSC Core Download 7 OK Cancel 7 Click OK Next Step You are ready to restore the system to operation I Restoring the system to operation When the system restarts the power and system LEDs on the front of the BCM are solid green 1 Use BRU to perform a telephony data restore to the BCM system from the latest system backup files Restore only the telephony data from the backup If you operate a BCM 3 x system see Restoring BCM settings for BCM 3 x on page 19 If you operate a BCM 4 0 system see Restoring BCM settings for BCM 4 0 on page 25 2 After the telepho
24. new media services card for BCM 3 x on page 2 e Process Map Installing a new media services card for BCM 4 0 on page 3 Before you start on page 4 e A Preparing the system for maintenance on page 5 e B Removing the base function tray on page 5 e C Removing the MSC on page 8 e D Performing service configuration commands on page 9 E Installing the new MSC on page 10 e F Replacing the base function tray on page 11 e G Uploading the MSC software for BCM 3 x on page 13 e H Loading the MSC software for BCM 4 0 on page 16 e I Restoring the system to operation on page 17 mn D D iJ 9 O D im p o OQ A Hf v 9 D 2 MSC FRU replacement process Process Map Installing a new media services card for BCM 3 x Warning Protect the hardware components against damage from electrostatic discharge Always wear a ground wrist strap while you handle components Always place the components in static safe containers Ensure that you follow all electrical safety procedures when you perform this operation The BCM must have all power removed before you attempt to access the MSC Before you start ensure you have the information listed in f Before you start on page 4 A Preparing the system for maintenance D Performing service configuration commands If possible do a software shutdown Remove AC power connections to BCM hardware Remove all cables from front of BCM B
25. ng that the selected backup file replaces the backup file currently stored on the BCM Caution When you proceed to the next step the selected file overwrites the backup file that is stored on the BCM Ensure that you select the correct backup file before you proceed 9 Click Open The Select Components to Restore window appears Select the optional components to include in the backup file Click OK A warning window appears and displays information about components affected by the restore Click Yes to proceed A progress window appears When the operation is complete the Restore Complete window appears Click OK To restore data from an SFTP server In the task panel click the Administration tab Open the Backup and Restore folder and then click Restore The Restore panel appears In the Restore From selection field select SFTP Server NN40010 315 Media Services Card replacement MSC FRU replacement process 29 4 Configure the Restore from SFTP Server attributes Table 6 Configure Restore from SFTP Server attributes Attribute Action SFTP server Enter the host name or IP address of the SFTP server User Name Enter the user name associated with the SFTP server Password Enter the password associated with the SFTP server Directory Enter the path to the subdirectory as applicable File Enter the name of the backup file A window appears and displays information about the
26. ny data restore succeeds test the telephony services by making an internal and external call and verify DNS are correct 3 After you configure your system so that it functions correctly you can enter the keycodes for the optional applications a Ensure you have the System ID of the previous MSC which you recorded when you performed the Before you start tasks and the system ID of the new MSC which is found in Unified Manager under System gt Licensing or in Element Manager under Configuration gt System gt Keycodes b Goto the Nortel Keycode Retrieval System KRS Web site http www nortel com servsup krs and follow the instructions to regenerate keycodes C Enter the regenerated keycodes into your system in Unified Manager under System gt Licensing or in Element Manager under Configuration gt System gt Keycodes Note Some keycodes require you to reboot the system If you use Unified Manager select System gt Logoff gt Reboot If you use Element Manager select Administration gt Utilities gt Reset d Testthe client application functionality Your system is now operating normally Appendix Backup and Restore Utility This chapter describes how to use the Backup and Restore Utility BRU If you operate a BCM 3 x system go to page 18 If you operate a BCM 4 0 system go to page 20 Starting BRU for BCM 3 x on page 18 e Backing up BCM settings for BCM 3 x on page 18 e Restoring BCM settings for BCM 3 x
27. og appears Note If you backed up the file to a Local volume the User Name and Password dialog does not appear Go to step 10 7 Inthe Username box type the user name required to access the remove volume Use a domain name qualifier if necessary In the Password box type the password to access the remote volume Click Submit 10 When the restore finishes a dialog box appears If the dialog box confirms that the restore succeeded click OK If the dialog box indicates an error click OK and check the log file for errors Correct the cause of the errors and try the restore again A dialog box appears indicating that you need to reboot the system 11 Click OK Media Services Card replacement NN40010 315 20 MSC FRU replacement process Backing up BCM settings for BCM 4 0 Caution A backup can interrupt services that run on the BCM A warning appears whenever the backup causes a service interruption If you want to perform a backup that does not affect the system you can exclude services that can be affected Alternatively you can include these services and perform a backup at a time when the system is typically not in use Performing an immediate backup You can perform immediate backups to the following storage locations e BCM My Computer e network folder e USB storage device e FTP server e SFTP sever To perform an immediate backup to the BCM Warning Nortel recommends that you do not back
28. on page 19 Media Services Card replacement NN40010 315 18 MSC FRU replacement process Backing up BCM settings for BCM 4 0 on page 20 Restoring BCM settings for BCM 4 0 on page 25 Starting BRU for BCM 3 x 1 To start the BRU launch your Web browser Note You must use Microsoft Internet Explorer 5 01 or later to use the gt Backup and Restore Utility O a A W N Access the main Web page of the BCM Click BRU In the User Name box type the administrator user name In the Password box type the administrator password Click OK The BRU dialog appears Backing up BCM settings for BCM 3 x e Caution A backup can interrupt services that run on the BCM A warning appears whenever the backup causes a service interruption If you want to perform a backup that does not affect the system you can exclude services that can be affected Alternatively you can include these services and perform a backup at a time when the system is typically not in use A backup saves your BCM settings to a volume on the BCM or another computer on the network 1 Start BRU The BRU dialog appears with the BACKUP operation selected Click Volume The Volume Administration dialog appears Under Backup Location if you need to change the location to store the backup click VOLUME and select the correct location Click Select to return to the BRU main page From the Select BCM Components list select Telephony Cli
29. platform base chassis to prevent damage to the cables and connectors Place the base function tray on a flat clean and static safe surface Remove the base function tray bezel a Unfasten the bezel screws from the base function tray face Place the screws in a safe location b Pull and tip the bezel away from the base function tray until the bezel clips are clear of the base function tray chassis Move the bezel in a downward direction between the base function tray latches Place the bezel in a safe location At the front of the base function tray loosen and remove the Peripheral Component Interconnect PCI cover plate screw use a 2 Phillips screwdriver Place the screw in a safe location Figure 3 10 Remove the PCI cover plate from the base function tray chassis Next Step You are ready to remove the MSC see C Removing the MSC on page 8 Base function tray with WAN card installed Perform the following procedure if your BCM has a WAN card installed in the base function tray Figure 3 1 a fF o N With the base function tray partially removed from the platform base chassis perform step 8 step 9 and step 10 in the preceding procedure Remove the WAN card Disconnect the DS30 cable connectors from the MSC Completely remove the base function tray from the platform chassis Place the base function tray on a flat clean and static safe surface Next Step You are ready to remove the MSC Figure 3 Remove the
30. ptional Components table select or clear the check box for each component to include or exclude from the backup 7 Click OK A warning window appears 8 Click Yes to proceed A progress window appears When the backup preparation is complete the Backup Complete message appears 9 Click OK To perform an immediate backup to an SFTP server 1 2 In the task panel click the Administration tab Open the Backup and Restore folder and then click Backup The Backup panel appears and displays the Immediate Backup tab In the Backup To selection field select SFTP Server Configure the SFTP Server attributes Table 3 Configure SFTP Server attributes Attribute Action SFTP Server Enter the host name or IP address of the SFTP server User Name Enter the user name associated with the SFTP server Directory Enter the path to the subdirectory as applicable 5 Click Backup The Backup window appears In the Optional Components table select or clear the check box to include or exclude from the backup Click OK A warning window appears Click Yes to proceed A progress window appears When the backup preparation is complete the Backup Complete message appears Click OK NN40010 315 Media Services Card replacement MSC FRU replacement process 25 Restoring BCM settings for BCM 4 0 Restoring data You can restore data from the following storage locations e BCM e My computer e network folder e
31. t the end of the procedures n Unified Manager the system ID is under System gt Licensing Jn Element Manager the system ID is under Configuration gt System gt Keycodes Have a current list of keycodes active on your system e Note the MSC version for the system The version is an internal code If you do not know which profile the system runs you can call technical help and ask to which profile the code belongs e n Unified Manager the code is under Diagnostics gt MSC n Element Manager the code is under Configuration gt System gt Identification Each region setting requires a specific core software to perform correctly Use BCM monitor to display the MSC core version and Region BCM 4 0 users can select their region using the Cold Reset Telephony Services button in Element Manager under Administration gt Utilities gt Reset The following table shows the core software available for BCM 3 x and BCM 4 0 BCM 4 0 also supports Brazil and Poland Core Software Carrier software ID T1 CT2 Plus T1 Etiquette E1 Euro E1 E1 Global E1 CALA Region Caribbean Caribbean Denmark Australia Australia Hong Kong Hong Kong France Brazil BCM 4 0 Brazil BCM 4 0 North American North American Germany CALA CALA Taiwan Taiwan Holland Global Global Italy Poland BCM 4 0 PRC Norway PRC Spain Sweden Switzerland United Kingdom South American and Central American countries are assigned to regions in t
32. up to the BCM when you perform maintenance on the BCM 1 Inthe task panel click the Administration tab 2 Open the Backup and Restore folder and then click Backup The Backup panel appears and displays the Immediate Backup tab 3 In the Backup To selection field choose BCM NN40010 315 Media Services Card replacement MSC FRU replacement process 21 4 Click Backup The Backup window appears Nortel BCM 4 0 Element Manager 192 168 249 27 File View Webwori Session Tools Help Eis Exit Element Havigation Panel b He amp Refresh amp uta refresh Task Havigation Panel Backup Configuration Administration Immediate Backup Scheduled Backups Bia h m system status HH Backupto el He lelephony Metrics Eg Utlties UCM Monitor Pind lrace koute _ tthernet Activity Reset _ Diagnostic settings Le bata Debug ools f 24 Backup and Restore Backup to BCM Backup _ Restore 5m ea Logs ee Sottware Management 5 Inthe Optional Components table select or clear the check box for each component to include or exclude from the backup 6 Click OK A warning window appears 7 Click Yes to proceed A progress window appears When the backup is complete the Backup Complete message appears 8 Click OK To perform an immediate backup to my computer 1 Inthe task panel click the Administration tab 2 Open the Backup and Restore folder and then cl
33. vailable no SSH firmware on BCH466 Main Henu Media Services Card replacement NN40010 315 16 MSC FRU replacement process 11 Type 2 and press lt Enter gt to select Set service startup to Auto Initialize Menu 2 Set service startup to Auto e eru e up U d Ud Clear all event logs Display active partition information Display inactive partition information Display Manufacturing Release Note Platform Initialization Menu Return to Main Menu 12 After you finish the change type M and then press lt Enter gt You return to the Main Menu 13 Type 8 Restart System and then press lt Enter gt Main Menu Platform Initialization Menu System Configuration Configuration Wizard Media Services Card System ID Diagnostics System Status Monitor 8 Restart the system Ex1 14 At the restart A R prompt type R and then press Enter The system indicates that it is shutting down Next Step You are ready to restore the system to operation H Loading the MSC software for BCM 4 0 The autoCoreUpload application detects the core software version on the MSC and automatically uploads the core software The upload takes approximately 16 minutes and occurs before all services start If the autoCoreUpload application cannot detect the core software you need to perform a cold reset of your BCM 4 0 system using Element Manager see Performing a cold reset Performing a cold reset Cautio
34. y latch screws Figure 9 Figure 9 Install the base function tray screws Fasten base function tray latch screws 9 Insert all connectors in the correct locations on the front of the base function tray 10 Connect the AC cord from the BCM hardware to the AC power outlet The LEDs on the front of the base unit flash upon startup Next Step You are ready to download the software to the MSC If you operate a BCM 3 x system go to G Uploading the MSC software for BCM 3 x on page 13 If you operate a BCM 4 0 system go to H Loading the MSC software for BCM 4 0 on page 16 G Uploading the MSC software for BCM 3 x 1 If you disconnected your computer reconnect it to the serial port on the BCM or reconnect it to the BCM through the LAN connection Then enter the VT100 emulation program serial port or Telnet or SSH LAN connection After you connect press Enter When you are prompted for a User ID enter the administrator user name and then press Enter When you are prompted for a Domain enter a domain name if your system uses one and then press Enter If your system does not use domains only then press Enter 5 When you are prompted for a Password enter the administrator password and then press Enter The Main Menu appears Go to step 7 If you replace the MSC on a BCM 3 5 or later system type 1 and press Enter age M Menu mat Motherboard Media Services Card replacement NN40010 315
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