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Avaya Application Launcher BCM Rls 6.0 User's Manual
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1. BCM Quick Links Mailbox Manager Activity Reporter Basic CallPilot Manager User Applications Business Applications Administrator Applications Documentation Copyright Avaya Inc 1999 2010 All Rights Reserved Running a BCM Application Applications in the BCM Application group include e Mailbox Manager CallPilot Manager Business Element Manager BCM Monitor Data Migration Manager Online Documentation Activity Reporter Basic User Applications Business Applications Other Administrator Applications 10 NN40011 052 Issue 1 2 BCM Rls 6 0 Application Launcher 1 Once opened the Application Launcher view defaults to the BCM applications screen Applications ny Name tats Mailbox Manager iNo update required aie Sc eee ee ee ea eee eee aera No update required Callpilot Manager User Applications Activity Reporter Basic No update required No update required New update availiable 62 0 0 Business Applications oean Business Element Manager ard F ar ty L ota B D M 2 To launch an application simply double click on the application name for this example we are using the Mailbox Manager application Alternatively select the application and click on Run Main Advanced Applications Mailbox Manager iNo update required a No update required No update required Callpilot Manager User Applications Activity
2. User ID nnadmin Password assess J Auto Login 6 In the Welcome to BCM window ensure the Main tab has been selected and the BCM button clicked NN40011 052 Issue 1 2 BCM Rls 6 0 Application Launcher 7 The Application Launcher is displayed and populated with applications elements associated with your login access rights AVAYA Home Contact Welcome to BCM Main Advanced Application Group Mailbox Manager No update required Callpilot Manager No update required User Applications No update required Activity Reporter Basic No update required Business Applications No update required Business Element Manager New update availiable 62 0 0 x Download Locations Run E Application Launcher 1 07 3rd Party Accessing the Application Launcher for non Java Enabled Browsers You cannot access the Application Launcher if your PC is not Java enabled If your browser does not support Java or you have no access to the internet to download the plugin from java com follow the previous steps and simply click on the Click for Non Java enabled browsers link at the bottom of the web page Java enabled browsers for download the Java JRE if its not automatically installed from SUN Com N All Rights Reserved NN40011 052 Issue 1 2 BCM Rls 6 0 9 Application Launcher The traditional BCM Web Page will be displayed AVAYA Home Contact Welcome to
3. in any form without the prior written permission of a duly authorised representative of ITEL NN40011 052 Issue 1 2 BCM Ris 6 0 3 Application Launcher Table of Contents Application Launcher ccsccsscesseeseeseensensenseessonseeeeeeenas 5 DN SUIS WW eric icx tances rescence Sad eo os lao not N 5 FIOQUINCIMCNM Sintsicauondt tatettaerndddtenteteehereatddduahe nila dittenlcksmduscntnlunlishealuaatiiunlsceab 5 PIOW CIA aerae E E E E E E 6 Accessing the Application Launcher cccccccceeeeeeeneeeeeeeeaeeeneees 7 Accessing the Application Launcher for non Java Enabled BOWS OIS raaa a 9 Running a BCM APPICAON sseeg NE 10 Running a Third Party Application ccccecccseeeseeeeeeeneeeeeeeeees 12 Application Status spoons esc cervaet cover tet cavereekccnunsetogvantoteareneszncenecteanents 14 TNE AGVAnN Ce TaD sevice ycscvecsiecsicerceeecntceessecsecrees 16 Avaya Documentation Links cccceeceeeeeeeeeeeeeeeeeeeeeeenes 18 4 NN40011 052 Issue 1 2 BCM RIs 6 0 Application Launcher Application Launcher Overview The Application Launcher is a new web based tool that resides on the BCM web page This replaces the previous BCM web page as seen on earlier BCM releases although that is still accessible if needed for more information refer to the Accessing the Application Launcher for Non Java Enabled Browsers section of this guide It is a Java based software application that provides a host of services f
4. AVAYA BCM Rls 6 0 Application Launcher Task Based Guide Application Launcher Copyright 2010 Avaya Inc All Rights Reserved Notices While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing Avaya assumes no liability for any errors Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes Documentation disclaimer Avaya shall not be responsible for any modifications additions or deletions to the original published version of this documentation unless such modifications additions or deletions were performed by Avaya End User agree to indemnify and hold harmless Avaya Avaya s agents servants and employees against all claims lawsuits demands and judgments arising out of or in connection with subsequent modifications additions or deletions to this documentation to the extent made by End User Link disclaimer Avaya is not responsible for the contents or reliability of any linked Web sites referenced within this site or documentation s provided by Avaya Avaya is not responsible for the accuracy of any information statement or content provided on these sites and does not necessarily endorse the products services or information described or offered within them Avaya does not guarantee that these links will work all the time and has n
5. NGEABLY AS YOU AND END USER AGREE TO THESE TERMS AND CONDITIONS AND CREATE A BINDING CONTRACT BETWEEN YOU AND AVAYA INC OR THE APPLICABLE AVAYA AFFILIATE AVAYA Copyright Except where expressly stated otherwise no use should be made of the Documentation s and Product s provided by Avaya All content in this documentation s and the product s provided by Avaya including the selection arrangement and design of the content is owned either by Avaya or its licensors and is protected by copyright and other intellectual property laws including the sui generis rights relating to the protection of databases You may not modify copy reproduce republish upload post transmit or distribute in any way any content in whole or in part including any code and software Unauthorized reproduction transmission dissemination storage and or use without the express written consent of Avaya can be a criminal as well as a civil offense under the applicable law Third Party Components Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements Third Party Components which may contain terms that expand or limit rights to use certain portions of the Product Third Party Terms Information regarding distributed Linux OS source code for those Products that have distributed the Linux OS source code and identifying the copyright holders of the Third Party Components and the Thir
6. Reporter Basic No update required Business Applications No update required Business Element Manager New update availiable 62 0 0 3rd Party Local BCM NN40011 052 Issue 1 2 BCM Rls 6 0 11 Application Launcher 3 Mailbox Manager launches in a separate browser window ww abe E Mailbox Manager Login AVAYA Home Help Login User ID Password Running a Third Party Application The other section of the Application Launcher deals with third party applications and or elements This is a configurable list and is accessed by following this simple procedure 12 NN40011 052 Issue 1 2 BCM Rls 6 0 Application Launcher 1 To change views to the third party elements list simply click on the 3 Party button AVAYA Home Contact Welcome to BCM Applications New update availiable 5 0 New update availiable 5 0 No update required No update required No update required Business Ethernet Switch ixx 2xx Help Set Business Ethernet Switch ixxx Help Set BCM FindMe FollowMe Video Avaya Support ns ECM Opensource Code oa 3rd Party 2 o launch an application double click on it or select it and click on Run For this example we will use Avaya Support Main Advanced Application Group Business Ethernet Switch 1xx 2xx Help Set New update availiable 5 0 Business Ethernet Switch 1xxx Help Set New update av
7. ailiable 5 0 BCM FindMe FollowMe Video No update required re Sesera ne ee a ee ae ee A ee No ae eae ECM Opensource Code No update required ard Party NN40011 052 Issue 1 2 BCM Rls 6 0 13 Application Launcher 3 The selection opens in a new browser window Avaya Support Windows Internet Explorer Ky ey le http support avaya com css appmanager public support gt 4 X Yahoo Search File Edit View Favorites Tools Help Snagit E e w ae Avaya Support fp A ah iPage I Tools AVAYA Support gt Solutions Products Support Community About Us n Welcome to Avaya Support Register now Sign in English Important Announcements Self Service Product Notices Check Case Status Quick Look Up The functionality for customers and Partners to search for a Case ID has been Support Contact Options ounts s n removed from the Support Web site while accounts are migrated to our new ticketing system We plan to reinstate Documentation case search capabilities when all customers have been migrated to our updated ticketing system V ia the inconvenience Feeds and Notifications Downloads vaya Access and E Notifications Changes have been made to request access to PLDS and Quote imp Products de ivery of E Notifications and manage user requests Click here for more details Tools Communities More Resources Search The InSite Knowledge Base Related Links Train
8. d Party Terms that apply to them is available on the Avaya Support Web site http support avaya com Copyright Trademarks The trademarks logos and service marks Marks displayed in this site the documentation s and product s provided by Avaya are the registered or unregistered Marks of Avaya its affiliates or other third parties Users are not permitted to use such Marks without prior written consent from Avaya or such third party which may own the Mark Nothing contained in this site the documentation s and product s should be construed as granting by implication estoppel or otherwise any license or right in and to the Marks without the express written permission of Avaya or the applicable third party Avaya is a registered trademark of Avaya Inc All non Avaya trademarks are the property of their respective owners 2 NN40011 052 Issue 1 2 BCM RIs 6 0 Application Launcher Downloading documents For the most current versions of documentation see the Avaya Support Web site http www avaya com support Contact Avaya Support Avaya provides a telephone number for you to use to report problems or to ask questions about your product The support telephone number is 1 800 242 2121 in the United States For additional support telephone numbers see the Avaya Web site http www avaya com support Copyright 2010 ITEL All Rights Reserved The copyright in the material belongs to ITEL and no part of the material may be reproduced
9. esktop Links Select an application from the list then click Create to put a shortcut on your PC desktop see image below Always Validate Applications Select this option to validate any applications Example Showing Shortcut Creation Tool select the required Desktop Link and click on Create User Applications Business Online Applications Documentation O th j Ay Y a Y g 5 U pp r i Administra Callpilot Mailbox Manager Manager NN40011 052 Issue 1 2 BCM Rls 6 0 17 Application Launcher Avaya Documentation Links e Administration and Security guide 18 NN40011 052 Issue 1 2 BCM RIs 6 0
10. est JRE Java Runtime Environment For non Java enabled browsers or those that cannot access the internet to download the plugin the traditional web view is also available Note To install any Java plugins you may need Administrator access for installation purposes You can visit http www java com to install the Java plugin NN40011 052 Issue 1 2 BCM RIs 6 0 5 Application Launcher Flowchart Use the following flowchart to guide you through accessing the Application Launcher Access the BCM Web Page Refer to the Accessing the Application Launcher section of this guide Is your browser Java enabled or if not do you have access to the internet Yes rT No Install or Launch any required applications or 3 party elements Refer to the Running a BCM Application or Running a Third Party Element Cannot run Java plugin and have no access to the internet to download from java com sections of this guide Click on the Non Java enabled browsers link at the bottom of the web page Refer to the Accessing the Application Launcher for Non Java Enabled Browsers section of this guide Navigate the menus traditionally by clicking on your required link s 6 NN40011 052 Issue 1 2 BCM RIs 6 0 Application Launcher Accessing the Application Launcher To access the Application Launcher first open your internet browser for this example we will use Internet Explorer 1 Open Internet Explorer In the add
11. he ability for the Application Launcher page to be customised for branding and functional application purposes For example a customer may wish to display their brand logos on the Application Launcher page and offer additional links to promotional material on various web sites e The option of creating desktop shortcuts to applications listed in the Main tab 1 To access the options available click on the Advanced tab Main Advanced Applications BCM Monitor No update required currently at 50 2 01 28 Data Migration Manager New update availiable 1 0 1 i Other Administrator Applications No update required Online Documentation No update required Download Locations Run 3rd Party 2 The following features are available Main Advanced Uninstall Applications Upload Branding Web Page Upload Custom Configuration J Always Validate Applications View Log File Advanced Tab Features Attribute i Description __ Remove Downloaded Applications Removes any recently downloaded applications branding purposes dimensions must be 130 x 740 and be in HTML format Upload Custom Configuration This option allows you to locate and upload a Upload Branding Web Page Locate and upload a custom Web page for 16 NN40011 052 Issue 1 2 BCM RIs 6 0 Application Launcher custom configuration file XML format View Log File View the application log file D
12. ing and Certifications Support Awards Application Status lf you have an internet connection a status field will display if there is a more up to date version of the application to the one you are currently using Visiting the Application Launcher page regularly will ensure that the applications you use that are directly downloaded from the Application Launcher page are kept up to date lf an application states that a new update is available simply select that application and click on Run to update that application Main Advanced Applications Application Group Status Activity Reporter Basic No update required Business Applications No update required BCM Monitor i Yo update required currenty 4 Data Migration Manager New update availiable 1 0 1 Download Locations Local BCM 140 NN40011 052 Issue 1 2 BCM RIs 6 0 Application Launcher After the application has been updated the status will read No update required Main Advanced Application Group IDUSINESS ADICA UU YO Update TeL Business Element Mo No update required at5 Data Migration Manager New update availiable 1 0 1 Other Administrator Applications No update required Online Documentation No update required Sr d P ar ty L oc al B C M NN40011 052 Issue 1 2 BCM RIs 6 0 15 Application Launcher The Advanced Tab The Advanced tab provides access to two main functions e T
13. o control over the availability of the linked pages Warranty Avaya provides a limited warranty on this product Refer to your sales agreement to establish the terms of the limited warranty In addition Avaya s standard warranty language as well as information regarding support for this product while under warranty is available to Avaya customers and other parties through the Avaya Support Web site http www avaya com support Please note that if you acquired the product from an authorized reseller the warranty is provided to you by said reseller and not by Avaya Licenses THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE HTTP SUPPORT AVAY A COM LICENSEINFO ARE APPLICABLE TO ANYONE WHO DOWNLOADS USES AND OR INSTALLS AVAYA SOFTWARE PURCHASED FROM AVAYA INC ANY AVAYA AFFILIATE OR AN AUTHORIZED AVAYA RESELLER AS APPLICABLE UNDER A COMMERCIAL AGREEMENT WITH AVAYA OR AN AUTHORIZED AVAYA RESELLER UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE WAS OBTAINED FROM ANYONE OTHER THAN AVAYA AN AVAYA AFFILIATE OR AN AVAYA AUTHORIZED RESELLER AND AVAYA RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU AND ANYONE ELSE USING OR SELLING THE SOFTWARE WITHOUT A LICENSE BY INSTALLING DOWNLOADING OR USING THE SOFTWARE OR AUTHORIZING OTHERS TO DO SO YOU ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE INSTALLING DOWNLOADING OR USING THE SOFTWARE HEREINAFTER REFERRED TO INTERCHA
14. ress field type replacing the relevant part with your BCM IP address http lt bcm ip address gt Navigation Canceled Windows Internet Explorer og oy G2 gt F http 200 30 30 80 2 Click on Go or press Return on your keyboard Note You can also use the Web Page button in Element Manager to launch a web broswer session The BCM you wish to access must be selected in the Element Navigation Panel to do this dy Exit cut Ga Copy raste web Page Validate Device Sy Connect Element Navigation Panel Ey Network Elements Connection Information 10 1 1 66 200 30 30 30 73 User ID nnadmin 200 30 30 51 BCM Chester Password 7355 F 10 1 1 2 7 IP Address 200 30 30 80 Inventory Information 3 If you are presented with the Certificate Error window click on Continue to this website not recommended We recommend that you close this webpage and do not continue to this website Click here to close this webpage More information NN40011 052 Issue 1 2 BCM Rls 6 0 7 Application Launcher 4 Accept any further security messages that you may get presented with Security Information x This page contains both secure and nonsecure Do you want to display the nonsecure items 5 You will now see the login screen enter your BCM User name and Password By default these are set to User ID nnadmin Password PlsChgMe Click on OK BA Please Enter Credentials
15. rom a singular portal These services and applications can be customised for specific requirements Features of Application Launcher include e Streamlined Download Launch Capability Application Launcher will download and install applications and can also launch web browsers to connect to web sites e Version Control The application automatically checks for new versions of software ensuring that only up to date ones are available e Customisation Upload custom configuration settings or company logos e Third Party Applications A list of configurable applications or elements e Application Removal Tool Removes any recently installed applications e Start Menu Program Item Creation When applications are installed entries are made in the Start Menu to facilitate program launch e Desktop Shortcut Creation Easily create desktop shortcuts to frequently used applications e Add Download Locations For example corporate servers or the Avaya website e File Size Reduction Application installation packages are reduced due to the removal of redundant software components Requirements As the Application Launcher is a web based application normally there are no installation steps are required Installation of the Java browser plugin will be handled automatically by the web browser and java com If the plugin is not automatically downloaded and installed then visit http Wwww java com and download the lat
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