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Avaya Activity Reporter User's Manual

1. ccceeeeeneteeeeeeeeeeeeeeeeneeeeeeeeeees 19 Figure 11 Select Start Menu Folder Dialog BoX cccccceeeeeeeeeneeeeeeeeeeeeeeeeneneeeeeeeeeees 20 Figure 12 Select Additional Tasks Dialog BOX ccceceeeeeeeeeeteneeeeeeeeeeeeeeneneeeeeeeeeees 21 Figure 13 Ready to Install Dialog Boks sscsctidsiisdeatidscsdavtsinedctaaddarnidioctescentaahalacoatatamadaaed 22 Figure 14 Installation Status Dialog BOX seccss3 ceca tesesseccccuctesehsanstianeteeiecsdeedteaieetetadieiadins 23 Figure 15 Installation Complete Dialog BOX ecceeeseeeeeeeeeeeeeeenneeeeeeeeeeeeeeneneeeeeeeeees 24 Figure 16 Windows Security Alert Dialog BOX eccseceeeceeeeeeeeennneeeeeeeeeeeeeennneeeeeeeeees 25 Figure 17 GIMP AG ns citi saat tennetacceuetdsietdinedendtttancedutiSeanslewetdatsadevdepedensdsadmnenincenstSebeldedgs 26 Figure 18 Home PAGS sssrinin nuda iolainoidveaAtaetdinenbateenthidates 27 Figure 19 Connectivity Settings PAaQGiiisclecccceninetcentasvarecseresceniais vatensueeniiunndasecatenauealires 28 Figure 20 CDR Connection SQUuriQs viceisi2sceee sxienesteda ia eondanecdeaslhtsvasesanethdunssdesnseeluseranadses 29 Figure 21 CDR Driver Settings sicccciercsntcaasshcccnctonnicantancanacconexsesnevannaceotindensidadauicanencinennens 30 Figure 22 CDR Properties cccaitescoces acest aedessecusth teetuednsbignealdnstsdeesdecdisedeaetcssatensblenducrmeisdngs 31 Figure 23 CCR Connection Seung iicc cicscscechccasaseteastannnctecdtesauscastb
2. NN40010 627 gt ACTIVITY REPORTER Page 39 Powered by Resource Software International Ltd RSI North American NANP Numbering Plans The North American Numbering Plan is applicable to Canada the United States of America USA and Caribbean countries If your software is being deployed in any other country then refer to the section of this guide You will only need to modify the NANP Numbering Plan settings if access codes precede the digits dialled on your CDR records Use the following steps to modify an NANP numbering plan Please note the following examples assume the software is located in the USA The same steps can be utilized for software deployed in Canada or the Caribbean 1 Access the Numbering Plan tool by selecting the Database Settings gt Numbering Plan item from the Configure menu The following screen should now be visible Views Jig UNITED STATES OF AMERICA Dialing Numbering plan Default numbering plan for UNITED STATES OF AMERICA L Figure 29 NANP Numbering Plan Page 2007 Activity Reporter is developed by Resource Software International Ltd RSI Information about their other products and services tailored for Nortel may be found at NN40010 627 gt ACTIVITY REPORTER Page 40 Powered by Resource Software International Ltd RSI 2 Next to modify your Numbering Plan click the sign to the left of the country name where your software is deployed NORTEL gt ACTIVITY REPORT
3. Historical data is retrieved from various facilities including voice mail auto attendant call detail recording and hunt groups Activity Reporter processes and stores the data into an embedded SQL database Partner Program lA keycode is required on the BCM300 in P order to be able to use this application Key features of Activity Reporter include Click here to connect to the Nortel Keycode Datrinual Cuntam Figure 5 Download of Activity Reporter Software 7 Click Download Activity Reporter on the right side of the window The File Download dialog box appears 8 Select either Run to run this program from its current location or Save to save this program to disk If you select Save the Activity Reporter executable file is downloaded to your PC go to the location where you downloaded the file Double click the file to run it 9 Once the files are downloaded and the installation program is executed the Choose Language dialog box will be displayed Use this dialog to select the default language for your installation of Activity Reporter 2007 Activity Reporter is developed by Resource Software International Ltd RSI Information about their other products and services tailored for Nortel may be found at http www telecost com nortel NN40010 627 gt ACTIVITY REPORTER Page 16 Powered by Resource Software International Ltd RSI Select Setup Language Select the language to use during the installatio
4. 2 Element Manager Login Screen Remember to substitute the IP Address of your Business Communications Manager for the 10 10 10 1 shown in the example Enter the username nnadmin or other BCM User ID with BCM Administrator privileges and password in the BCM Login window and then press the Connect button If you are using nnadmin consult your network administrator for the password as this would have been changed from the default password of PIsChgMe on the first installation of Nortel Element Manager 3 Click and expand the Telephony folder on the Configuration tab 2007 Activity Reporter is developed by Resource Software International Ltd RSI Information about their other products and services tailored for Nortel may be found at http www telecost com nortel NN40010 627 gt ACTIVITY REPORTER Powered by Resource Software International Ltd RSI Page 13 4 Now click the Telephony folder s Call Detail Recording item The Call Detail Recording configuration settings should now be visible E BCM Element Manager 10 10 10 1 Fie Edt View Network Bor Xo M Element Navigation Panel 5 Fs Network Elements 21010101 Session Tools Help Task Havigation Panel Configuration Administration Welcome System E D Administrator Access D Resources H Telephony E L Global Settings E A Sets D Lines Loops Scheduled Services D Dialing Plan Ring Groups D Call Security Ho
5. Activity Reporter is developed by Resource Software International Ltd RSI Information about their other products and services tailored for Nortel may be found at NN40010 627 gt ACTIVITY REPORTER Page 43 Powered by Resource Software International Ltd RSI 5 Press the Save button to record your changes If the access code added in the previous step was 9 then the Numbering Plan information should now look as follows NORTEL gt ACTIVITY REPORTER a Home Configure Report Admin Help My Reporter Welcome Administrator Numbering Plan Description Name Depa UNITED STATES OF AMERICA Dialing Type Numbering plan Default numbering plan for UNITED STATES OF AMERICA amp CAE Number Length between 1 and 40 Bo P Access Code 9011 9011 IDD Calls J 4 Number Prefix NDD Calls O Number Prefix Je sl NDD Calls Adi Delete emplat lt Previous 1 ofi Next Figure 33 Modified NANP Numbering Plan Access Code 2007 Activity Reporter is developed by Resource Software International Ltd RSI Information about their other products and services tailored for Nortel may be found at NN40010 627 gt ACTIVITY REPORTER Page 44 Powered by Resource Software International Ltd RSI 6 Repeat steps 4 and 5 to add an access code to the Numbering Plan lines containing the text Number Prefix i e local calls and Number Prefix 1 i e North American long distance calls If the access code added in t
6. Add button located at the bottom of German s region city code list A blank entry will be added to the bottom of the list Next type the new region city name into the Name box and then its corresponding region code into the Code box Press the Save button to record your changes 6 Delete a country region or city code by clicking the check box located to the left of the desired name Next press the country s region s or city s corresponding Delete button A prompt confirming your deletion request will be displayed Press the OK button to delete the selected entry or the Cancel button to abort your deletion request You have now successfully modified the Activity Reporter region table Please note the region table changes introduced above will be applied to only newly captured CDR data Use the Activity Reporter Database Re Parser tool see Reparsing Previously Captured Data to apply your changes to previously captured CDR data 2007 Activity Reporter is developed by Resource Software International Ltd RSI Information about their other products and services tailored for Nortel may be found at http www telecost com nortel NN40010 627 gt ACTIVITY REPORTER Page 53 Powered by Resource Software International Ltd RSI Verifying Activity Reporter is Collecting Telephony Metrics Activity Reporter contains a telephony metrics collection monitoring tool which lets you view the most recently captured telephony metrics You
7. Agreement You must accept the terms of this agreement before continuing with the installation CAUTION PLEASE READ THIS BEFORE INSTALLING OR USING THIS SOFTWARE L Grant of Licence Grant of Licence from Nortel Corporation Nortel This document CAgreement is the legal Agreement which will govern use of the Nortel distributed product called Personal Call Manager and its associated I accept the agreement OI do not accept the agreement Figure 8 License Agreement Dialog Box Please carefully read the license agreement before proceeding To proceed with the installation select the I accept the agreement option and then press the Next button To cancel the installation press the Cancel button To return to the Welcome dialog box click Back 2007 Activity Reporter is developed by Resource Software International Ltd RSI Information about their other products and services tailored for Nortel may be found at http www telecost com nortel NN40010 627 gt ACTIVITY REPORTER Page 18 Powered by Resource Software International Ltd RSI 12 The Installation program will now display the Information dialog box This dialog box displays additional information about Activity Reporter application Please carefully read any information that is presented before proceeding oC Setup Nortel Activity Reporter Information Please read the following important information before continuing When you are ready to con
8. Resource Software International Ltd RSI Information about their other products and services tailored for Nortel may be found at http www telecost com nortel NN40010 627 gt ACTIVITY REPORTER Page 33 Powered by Resource Software International Ltd RSI Next click the Driver tab and verify the Driver Name is set to Nortel CCR An example of the CCR Driver tab is shown below General Connection Driver Properties F v E include Cust Figure 24 CCR Driver Settings Please note the BCM generates CCR data in a single format The CCR data format is not affected by any BCM CDR configuration settings The CCR Properties screen has no options Configuration of the Hunt Group and Voice Mail settings is similar to those shown above You have now successfully configured Activity Reporter BCM connectivity settings 2007 Activity Reporter is developed by Resource Software International Ltd RSI Information about their other products and services tailored for Nortel may be found at http www telecost com nortel NN40010 627 gt ACTIVITY REPORTER Page 34 Powered by Resource Software International Ltd RSI Identifying Your Location Activity Reporter can be deployed in any country The software contains dialling plan information for most countries in the world Use the Activity Reporter Numbering Plan tool to identity the country where the BCM it is connected to is located Access the Numbering Plan tool by select
9. appearance of this dialog may vary depending on the version of Internet Explorer you are using You have now successfully connected to your BCM via Internet Explorer Please note if the above dialog does not appear then your BCM is not accessible from the Activity Reporter Web Server computer Please contact your network administrator for assistance 2007 Activity Reporter is developed by Resource Software International Ltd RSI Information about their other products and services tailored for Nortel may be found at http www telecost com nortel NN40010 627 gt ACTIVITY REPORTER Page 12 Powered by Resource Software International Ltd RSI Activating the BCM CDR Pull Feature Follow the steps in this section to activate the BCM CDR Pull Feature 1 Launch the Nortel Business Element Manager application Please note the Nortel Business Element Manager application can be downloaded from the BCM For information on how to download this application please consult the BCM on line documentation 2 The Nortel Business Element Manager main window should now be visible on your screen e Nortel Business Element Manager Network Elements 10 10 10 1 File Edit View Network Help AD ext a Cut 5 Copy amp Web Page Validate Device A Connect xX Delete Element Havigation Panel c Network Elements o are amp Tie seriD nnadmin Password aaaa aT aas IP Address 10 10 10 14 etwork Elements Figure
10. be found at NN40010 627 gt ACTIVITY REPORTER Page 48 Powered by Resource Software International Ltd RSI 4 Click on the line Access Code 00 You should now be able to edit this line An example of this window is pictured below NORTEL gt ACTIVITY REPORTER Home Configure Views Report Admin Help My Reporter i Welcome Administrator gt Numbering Plan Search gt gt Number of records 1 Name Type Description i UNITED KINGDOM Dialing Numbering plan Default numberi i Access Code por including ADSL and ISDN Delete Template Figure 38 Editing International Numbering Plan Access Codes If an access code i e additional digits precedes the digits dialled for international calls ADSL ISDN in your CDR data then the 00 text must be modified For example if the digits dialled are preceded by an access code of 9 then change this text to 900 If the digits dialled are preceded by an access code of 8 then change this text to 800 If the digits dialled are NOT preceded by any access code then this value should not be changed 2007 Activity Reporter is developed by Resource Software International Ltd RSI Information about their other products and services tailored for Nortel may be found at http www telecost com nortel NN40010 627 gt ACTIVITY REPORTER Page 49 Powered by Resource Software International Ltd RSI 5 Press the Save button to record your changes If the access
11. can access this tool by clicking the Views menu item Next click and expand the plus sign located to the left of the Live Data item The following window should now be visible within your browser v http localhost 39 10 frames html main rlist html amp menuid 2 v 4 Xx _ aE b Ar E News p Gallery lt MSN A Maps Favorites v I PCHealth 8 Spaces z we gt ACTIVITY REPORTER View List Administrator wa amp fm i Page iQ Tools Configure Views My Reporter Welcome Administrator View most recent 50 raw records View most recent 50 parsed records Local intranet 4 100 Figure 43 View Page Live Data Next click the Raw Data option to view your recently collected data Once selected the Activity Reporter Raw Data screen will be displayed within your browser 2007 Activity Reporter is developed by Resource Software International Ltd RSI Information about their other products and services tailored for Nortel may be found at NN40010 627 gt ACTIVITY REPORTER Page 54 Powered by Resource Software International Ltd RSI gt ACTIVITY REPORTER Most Recent Raw Data Administrator Microsoft Internet Explorer provided by Rogers Hi Speed Internet ME Go X le http flocalhost 39 10 frames html main rlist html amp menuid 2 s t x c Pjr fy Search web Pall Enews Galery MSN 5 Maps gt i Favorites PCHealth
12. code added in the previous step was 9 then the Numbering Plan information should now look as follows gt ACTIVITY REPORTER Welcome Administrator Numbering Plan Search gt gt Number of records e Name Description Dab UNITED KIN __ Numbering plan Default numbering plan for UNITED KINGDOM Delete Template Figure 39 Modified International Numbering Plan Access Codes 2007 Activity Reporter is developed by Resource Software International Ltd RSI Information about their other products and services tailored for Nortel may be found at http www telecost com nortel NN40010 627 gt ACTIVITY REPORTER Page 50 Powered by Resource Software International Ltd RSI 6 Repeat steps 4 and 5 to add an access code to the Numbering Plan lines containing the text Number Prefix i e local calls and Number Prefix 0 national or long distance calls If the access code added in the previous step was 9 then the Numbering Plan information should now look as follows Tarua gt ACTIVITY REPORTER Home Configure Report Admin Help My Reporter Welcome Administrator Numbering Plan Name Type Description LIE UNITED KINGDOM Dialing Numbering plan Default numbering plan for UNITED KINGDOM O E Number Length between 1 and 40 Bz H Access Code 900 900 including ADSL and ISDN l 4 Number Prefix g 9 NDD Calls C Number Prefix 90 90 NDD Calls fi lete Previous 1 ofi Next Fi
13. gt Regions item from the Configure menu The following screen should now be visible gt ACTIVITY REPORTER Welcome Administrator Regions P a WA ALGERIA A AMERICAN SAMOA ANDORRA ANGOLA ARGENTINA ARMENIA A ARUBA AUSTRALIA AUSTRIA w AZERBAIJAN W gt Ambiguous Region Delete Figure 41 Regions Page 2 Use the scroll bars lt Previous Next gt or page numbers located at the bottom of this window to locate the country whose region information you wish to modify 2007 Activity Reporter is developed by Resource Software International Ltd RSI Information about their other products and services tailored for Nortel may be found at http www telecost com nortel NN40010 627 gt ACTIVITY REPORTER Page 52 Powered by Resource Software International Ltd RSI 3 Click and expand the leftmost plus sign associated with the country you wish to modify The following example depicts modifying Germany s region information gt ACTIVITY REPORTER Welcome Administrator Regions P Search gt gt lt Countiies gt Number of records 236 Y gt Number of records 10 Name Delete Figure 42 Expanding Region Information 4 Modify a region name by clicking on it For example to change Germany from English to French click the text Germany and replace it with Allemange Press the Save button to record your changes 5 Add a region or city code to the Germany Region list by pressing the
14. how to select a different country please see Identifying Your Location Numbering plans can vary from country to country Two distinct numbering plans are utilized in most countries of the world They are as follows a North American Numbering Plan NANP utilized by Canada US and Caribbean countries Long distance calls within or between these countries are placed by diallinga1 telephone number Long distance calls to regions outside of these countries are placed by dialling 011 Country Code City Code Telephone Number Local calls are made by dialling the telephone number only i e no country code or city code b International Numbering Plans utilized by all international countries except Canada US and Caribbean countries Long distance calls within a country are placed by dialling 0 City Code Telephone number Long distance calls to another country are placed by dialling 00 Country Code City Code Telephone number Local calls are made by dialling the telephone number only i e no country code or city code Follow the steps in either the Modifying a NANP Numbering Plan or Modifying an International Numbering Plan section of this guide to configure Activity Reporter for the country where your BCM is deployed 2007 Activity Reporter is developed by Resource Software International Ltd RSI Information about their other products and services tailored for Nortel may be found at http www telecost com nortel
15. icon and selecting the Open menu item The list of menu items and activity reporter features available to you will vary depending on your account type e g Administrator User For a complete description of how to use each of the Activity Reporter menu items and features available to you please consult the Activity Reporter Users Guide 2007 Activity Reporter is developed by Resource Software International Ltd RSI Information about their other products and services tailored for Nortel may be found at http www telecost com nortel NN40010 627 gt ACTIVITY REPORTER Page 62 Powered by Resource Software International Ltd RSI References 1 Software Keycode Installation Guide 2 Activity Reporter Users Guide 2007 Activity Reporter is developed by Resource Software International Ltd RSI Information about their other products and services tailored for Nortel may be found at http www telecost com nortel NN40010 627
16. jm A D es Gtoos gt ACTIVITY REPORTER Login Validation Enter your authorization information User Name _ TT RS Powered By Resource Software International Ltd RSI Copyright C 2006 Nortel Networks Limited and its licensors All rights reserved SS tintranet 100 Figure 46 Login Page 2007 Activity Reporter is developed by Resource Software International Ltd RSI Information about their other products and services tailored for Nortel may be found at http www telecost com nortel NN40010 627 gt ACTIVITY REPORTER Page 60 Powered by Resource Software International Ltd RSI Enter a valid User Name and Password into the corresponding boxes and press the Login button The default user name and password are as follows User Name nnadmin Password PlsChgMe Please take note of the Information icon located on the top right corner of the login box These icons are visible throughout the software Positioning your mouse over an information icon will display additional instructions on how to utilize the current page For example on this page the information displayed when you place your mouse over this icon is the default User Name and Password Please note for security reasons we strongly recommend changing the password of the nnadmin account Consult the Activity Reporter User Guide for details on how to change the password After successfully l
17. to Install Setup is now ready to begin installing Activity Reporter 1 0 on your computer Click Install to continue with the installation or click Back if you want to review or change any settings Destination location c Program Files Nortel Activity Reporter Start Menu folder Nortel Activity Reporter Figure 13 Ready to Install Dialog Box Verify the installation settings you have chosen are correct i e Destination Location and Start Menu folder Press the Back button to modify your settings press the Install button to install the software or press Cancel button to abort the installation 2007 Activity Reporter is developed by Resource Software International Ltd RSI Information about their other products and services tailored for Nortel may be found at http www telecost com nortel NN40010 627 gt ACTIVITY REPORTER Page 23 Powered by Resource Software International Ltd RSI 17 After Pressing the Install button the following dialog box highlighting the progress of the installation will be presented ie Setup Activity Reporter 1 0 Installing Please wait while Setup installs Activity Reporter 1 0 on your computer Etracting files c Program Files Nortel Activity Reporter chver3 exe Figure 14 Installation Status Dialog Box The installation process may take from a few moments to several minutes depending on the speed of your computer If you encounter installation errors plea
18. 1 ofi Next Figure 31 NANP Numbering Plan Access Codes Number Prefixes Three new options Access Code 011 Number Prefix and Number Prefix 1 should now be visible on your screen 2007 Activity Reporter is developed by Resource Software International Ltd RSI Information about their other products and services tailored for Nortel may be found at NN40010 627 gt ACTIVITY REPORTER Page 42 Powered by Resource Software International Ltd RSI 4 Click on the line Access Code 011 You should now be able to edit this line An example of this window is pictured below Views Configure le UW CIJE ga UNITED STATES OF AMERICA Dialing lve plan Default numbering plan for UNITED STATES OF AMERICA J Number Length between 1 and 40 a Access Code v for JIDD Calls Q Number Prefix E NDD Calls CO Number Prefix 1 gt 1 NDD Calls I 7 of1 Next gt Previous 1 Figure 32 Editing NANP Numbering Plan Access Code If an access code i e additional digits for international calls IDD precedes the digits dialled in your CDR data then the 011 text must be modified For example if the digits dialled for international calls are preceded by an access code of 9 then change this text to 9011 If the digits dialled are preceded by an access code of 8 then change this text to 8011 If the digits dialled are NOT preceded by any access code then this value should not be changed 2007
19. CM see Configuring Activity Reporter the captured raw data will be appended to this screen Use the scroll bar to move up and down Only the most recent 50 records can be viewed Please note the format of the data displayed will vary depending on the data retrieved e g CDR CCR Hunt Group Voice Mail and CDR format e g Norstar or SL1 Your data will only resemble the above if the most recently collected data was Hunt Group information Note the raw data display area may initially appear blank when this window is activated You can test the Activity Reporter s data collection process by placing a test call must be a call that generates a CDR call record i e long distance or local Once the test call has been completed i e hung up please perform the following steps 1 Select the Connectivity item from the Configure menu 2 Press the Save button on the Connectivity configuration window Activity Reporter will now connect to the BCM and retrieve the new data Please note this process can take several minutes to complete depends on how much data has accumulated since the last time the software polled the BCM Once the test call is completed i e you hang up the telephone record CDR will be displayed in this window 3 Return to the Activity Reporter Live Data gt Raw View window by selecting it from the Views menu 2007 Activity Reporter is developed by Resource Software International Ltd RSI Information about their o
20. ER Home Configure Report Admin Help My Reporter gt Welcome Administrator Numbering Plan Name Type Eig UNITED STATES OF AMERICA Dialing Numbering plan Default numbering plan for UNITED STATES OF AMERICA E Description J Number Length between 1 and 40 fi Delete el lt Previous 1 ofi Next Figure 30 NANP Number Plan Number Length Settings The option Number Length between 1 and 40 should now be visible below the sign you clicked in the previous step Additionally the sign will have changed to a sign Clicking the sign will change it back to a sign and hide the new option 2007 Activity Reporter is developed by Resource Software International Ltd RSI Information about their other products and services tailored for Nortel may be found at NN40010 627 gt ACTIVITY REPORTER Page 41 Powered by Resource Software International Ltd RSI 3 Click and expand sign located to the left of the text Number Length between 1 and 40 NORTEL gt ACTIVITY REPORTER Home Configure Views Report Admin Help My Reporter Welcome Administrator gt Numbering Plan Type Description Default numbering plan for UNITED STATES OF AMERICA jal e Name ig UNITED STATES OF AMERICA Dialing Numbering plan OA Number Length between 1 and 40 Bo H Access Code o1i oli IDD Calls LH Number Prefix NDD Calls J Number Prefix JE si NDD Calls Add Delete Template
21. IVITY REPORTER Page 7 Powered by Resource Software International Ltd RSI For security purposes and to maintain system stability only operators with Administrator capabilities can change the system configuration settings While Users cannot modify the core settings of Activity Reporter they can specify and change some personal preferences and basic reporting parameters Historical Database Historical BCM telephone metrics information is stored in a standard SQLite database If operators have reporting requirements that are not available through Activity Reporter they can analyze the data using third party reporting packages System Software Activity Reporter operates on the BCM50 platforms The BCM50 must be configured to permit retrieval of CDR CCR Hunt Group and Voice Mail telephony metrics via its CDR Pull feature Additionally an Activity Reporter key code and BCM account with either CDR or administrative privileges is also required Please consult your BCM documentation for instructions on how to configure its CDR feature create a BCM account and obtain an Activity Reporter key code The Activity Reporter Web Server PC communicates directly with the BCM via an IP connection to retrieve telephony metrics Users on other PCs do not need to connect to the BCM as they do not perform the telephony metrics data collection Only the Activity Reporter Web Server PC needs to communicate with the BCM One PC on your network should be
22. NORTEL gt ACTIVITY REPORTER Client Version Installation Startup Guide NORTEL gt ACTIVITY REPORTER gt BUSINESS MADE Maree gt POWERED BY FDD G 5 aD www telecost com 2007 Activity Reporter is developed by Resource Software International Ltd RSI Information about their other products and services tailored for Nortel may be found at http www telecost com nortel NN40010 627 gt ACTIVITY REPORTER Page 1 Powered by Resource Software International Ltd RSI Copyright 2007 Nortel Networks All Rights Reserved The information in this document is subject to change without notice The statements configurations technical data and recommendations in this document are believed to be accurate and reliable but are presented without express or implied warranty Users must take full responsibility for their applications of any products specified in this document The information in this document is proprietary to Nortel Networks Developers Activity Reporter Basic amp Activity Reporter are developed for Nortel by Resource Software International Ltd RSI 40 King Street West Suite 300 Oshawa Ontario LIH 1A4 Phone 905 576 4575 Fax 905 576 4705 Email rsi telecost com Visit www telecost com nortel to preview the complete portfolio of RSI Nortel Compatible Products Trademarks Nortel the Nortel logo and the Globemark are trademarks of Nortel Networks Microsoft MS MS DOS W
23. RSI Information about their other products and services tailored for Nortel may be found at http www telecost com nortel NN40010 627 gt ACTIVITY REPORTER Page 6 Powered by Resource Software International Ltd RSI Introduction The BCM Activity Reporter is a browser based reporting tool for Nortel BCM telephony metrics It provides customers with a simple and easy way to examine the performance of their Nortel Business Communications Manager BCM Activity Reporter provides reporting on the following telephony metrics e Telephone Call Activity e Custom Call Routing Activity e Voice Mailbox Activity e Hunt Groups Activity Activity Reporter enhances the functionality provided by the on box Activity Reporter Basic application Whereas the Activity Reporter Basic solution provides users with reporting information for the previous four days of activity Activity Reporter can maintain and report on BCM telephony metrics for extended periods of activity e g 1 week 1 month 1 year etc The duration of the reporting period is limited only by the host computer disk space The BCM Activity Reporter is downloadable from your BCM and can be installed on a customer provided desktop computer Web Based User Interface All the administrative and user interactions with Activity Reporter are conducted through a series of Web pages that are accessed through Internet Explorer browser sessions The Web pages are hosted on a designat
24. SUD DOM cess dsinsccactncorenssscaveanaicotenceurstannnacebuseasen r EEEk ESSE Eia te KAAN EAGAN EAA NA EANAN E EAA ENERE ENAERE dE ia 6 Administrators and SOM S ve teccsavnscontccacnvvandecad de cntereadoxkea tenmaentexavkkieasdtimdedeesnd una dexsasayuantnexarevxaraiaateseecnrmmnabbede 6 Misto cal Database gece acacepsuceaverancuseacckcsvededosseteh cctasketavauteboscttamsednctease ites A A E eaa iSi 7 System SOWA E iriersorisnsreisa aa AE Na E EA OE S AEn EN E NEEE aaia 7 PC Requirements iien a a a 8 Web Server Recommended Minimum PC Specification cceccceeceecceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeees 8 BCM COMM Cty ty sissors eieaa NNE EEEE nti daN KEAN ENEE EEANN EEKANNA KANKER EEDE Sraa 8 Activity Reporter Keycode Requirement c cccccseccceeeeeeeeeeeseceeeneneeeeseenesssneeeeeeeeeeeeesseneneeeeenenseees 9 INSTALLATION oat iecccec s asai aa annainn aaan naaa aaa ana aa aaaea anaa a tances a aaaea Eiaa adanadan 10 POUPOCUIGTION MrT T 10 Upgrading a Previous Version of Activity Reporter cccccceeeeeeeeeeeeneneeeeeeeeeeeeeaaaeeeeeeeeeeeeeeeeneeeeeeeees 10 Installation Prerequisites 2 2 eccceccceccccecceeeceeeceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeneeeeeeeteteneess 10 Verifying Activity Reporter Web Server can connect to the BOM ccccceeeeeeeeeeeeeeeeeeeeeeeeenaaeees 10 Activating the BCM CDR Pull Feature aiccgetesisucsateusecncrednesutent uaiasetiacetsaiadad ac teeexseas
25. are International Ltd RSI Information about their other products and services tailored for Nortel may be found at http www telecost com nortel NN40010 627 gt ACTIVITY REPORTER Page 21 Powered by Resource Software International Ltd RSI 15 Next the Installation program will present the Select Additional Tasks dialog box fe Setup Activity Reporter 1 0 Select Additional Tasks Which additional tasks should be performed Select the additional tasks you would like Setup to perform while installing Activity Reporter 1 0 then click Next Figure 12 Select Additional Tasks Dialog Box Checking the Register Activity Reporter as a Windows service option will configure the Activity Reporter Web server to automatically start each time the computer is booted Additionally users will be able access the software from their desktop even if the Activity Reporter Web Server computer is not logged in Press the Next button to proceed with the installation or the Cancel button to abort the installation 2007 Activity Reporter is developed by Resource Software International Ltd RSI Information about their other products and services tailored for Nortel may be found at http www telecost com nortel NN40010 627 gt ACTIVITY REPORTER Powered by Resource Software International Ltd RSI Page 22 16 The Ready to Install dialog box should now be visible on your screen fe Setup Activity Reporter 1 0 Ready
26. arting Configuring Activity Reporter Activity Reporter is primarily used to track and report on an organization s telephone activities However before you can use the software you must configure it with your BCM system information Activity Reporter must be installed prior to configuration see Installing Activity Reporter This chapter provides details on how to launch and configure Activity Reporter Starting Activity Reporter To start Activity Reporter use the following steps Press the Windows Start button Select the Programs menu item Select the Nortel menu item Select the Activity Reporter menu item Click the Run Activity Reporter icon IRUN If your Activity Reporter Web Server computer is utilizing Windows Firewall the following dialog box may be displayed the first time you launch the software Windows Security Alert To help protect your computer Windows Firewall has blocked some features of this program Do you want to keep blocking this program Bill Publisher Unknown Keep Blocking Unblock Ask Me Later Windows Firewall has blocked this program from accepting connections from the Intemet or a network f you recognize the program or trust the publisher you can unblock it When should unblock a program Figure 16 Windows Security Alert Dialog Box If the above window is displayed please press the Unblock button If the Unblock button is not pressed then the application will not be accessible to ot
27. ate Activity Reporter reports you must enable the Activity Reporter Keycode on the BCM Contact your vendor if you want to purchase Activity Reporter For information on enabling a keycode refer to the Keycode Installation Guide 2007 Activity Reporter is developed by Resource Software International Ltd RSI Information about their other products and services tailored for Nortel may be found at http www telecost com nortel NN40010 627 gt ACTIVITY REPORTER Page 10 Powered by Resource Software International Ltd RSI Installation Introduction This chapter describes the installation prerequisites and the procedure for installing the Activity Reporter software on the Windows Personal Computer that is designated as the Activity Reporter Web Server PC The Web Server PC communicates with the Nortel BCM via an IP connection The Web Server PC also stores the telephony metrics data in an SQL database Users of other network PCs can use Internet Explorer to access the Activity Reporter web site on the Web Server PC From the web site users can access the software features and can generate telephony metrics reports Upgrading a Previous Version of Activity Reporter This is the initial version of Activity Reporter As such upgrading from a previous version is not required Installation Prerequisites Before you install the Activity Reporter software you must e Ensure the computer where the software is to be installed can connec
28. bout their other products and services tailored for Nortel may be found at http www telecost com nortel NN40010 627 gt ACTIVITY REPORTER Page 30 Powered by Resource Software International Ltd RSI 4 Next click the Drivers tab and verify the current Driver Name is Nortel BCM AR General Connection Driver Properties Include Custom Drivers Figure 21 CDR Driver Settings The Nortel BCM AR driver supports all BCM CDR formats e g Norstar SL1 CDR date formats CDR Header formats and CDR language settings e g English French Danish Swedish Dutch Spanish German Italian Norwegian and Portuguese Please note the BCM s current CDR setting can be viewed and or modified by utilizing the BCM Element Manager Nortel recommends you set your BCM CDR format to Norstar The Norstar format provides additional information such as Ring Time which is not available in the SL1 format Additionally call durations reported in the SL1 format are rounded to the nearest minute for transferred calls whereas the Norstar format reports the actual call duration For information on how to modify the BCM CDR settings please consult the BCM on line documentation 2007 Activity Reporter is developed by Resource Software International Ltd RSI Information about their other products and services tailored for Nortel may be found at http www telecost com nortel NN40010 627 gt ACTIVITY REPORTER Page 31 Powered by Resour
29. ce Software International Ltd RSI 5 Next click the Properties tab and view modify any of the additional configuration General Connection Driver Properties Nortel BCM AR driver has no configurable properties Figure 22 CDR Properties Please note the Nortel BCM AR driver properties screen has no configurable properties 6 Press the Save button to store your configuration settings You have now successfully configured Activity Reporter software for integration with your telephone system Activity Reporter is now ready to receive CDR data 2007 Activity Reporter is developed by Resource Software International Ltd RSI Information about their other products and services tailored for Nortel may be found at http www telecost com nortel NN40010 627 gt ACTIVITY REPORTER Page 32 Powered by Resource Software International Ltd RSI 7 Click the General tab and then verify the Custom Call Routing Hunt Groups and Voice Mail data collection settings Please note these values are configured by default An example of the CCR connection tab is displayed below General Connection Driver Properties Data Source CCR File Parameters Figure 23 CCR Connection Settings Set the Data Source and Description options to CCR File and CCR respectively The Every option should match the settings utilized on the CDR collection screen recommended value is every 1 hour or 1 day 2007 Activity Reporter is developed by
30. d by access codes then your Numbering Plan configuration does not need to be modified Please proceed to the Using Activity Reporter section of this guide Access the Numbering Plan tool by selecting the Database Settings gt Numbering Plan item from the Configure menu The following screen should now be visible gt ACTIVITY REPORTER Numbering Plan Administrator Microsoft Internet Explorer provided by Rogers Hi Speed Internet BEE lel go le http localhost 2647 frames html main opers3 html amp menuid 12 F 47 x lt Goole w k G gt ACTIVITY REPORTER Numbering Plan Administrator ft gt Ob E Page GO Tools NORTEL gt ACTIVITY REPORTER Report Admin Help My Reporter Welcome Administrator Numbering Plan Type Description Oa pa UNITED STATES OF AMERICA Dialing Numbering plan Default numbering plan for UNITED STATES OF AMERICA Add Delete Template Figure 28 Default Numbering Plan Page 2007 Activity Reporter is developed by Resource Software International Ltd RSI Information about their other products and services tailored for Nortel may be found at http www telecost com nortel NN40010 627 gt ACTIVITY REPORTER Page 38 Powered by Resource Software International Ltd RSI Use the above screen to identify the region where you are located By default Activity Reporter assumes your telephone system is located in the United States For information on
31. d by additional digits e g 9 then the Numbering Plan information will need to be modified For more details on how to customize the numbering plan information please see the Modifying Numbering Plan Information section of this guide 2007 Activity Reporter is developed by Resource Software International Ltd RSI Information about their other products and services tailored for Nortel may be found at http www telecost com nortel NN40010 627 gt ACTIVITY REPORTER Page 37 Powered by Resource Software International Ltd RSI Modifying Numbering Plan Information Activity Reporter can be deployed in any country in the world The software supports any numbering plan and can report on calling activity for both North American and International deployments Use Activity Reporter s dynamic Numbering Plan tool to configure the software for your location see Identifying Your Location You will need to customize the Numbering Plan settings if access codes precede the digits dialled on your CDR records For example if you examine the CDR data generated by the BCM and the DIGITS DIALED are preceded by additional digits e g 9 then the Numbering Plan information will need to be modified An example of CDR data with an access code of 9 is shown below 05 17 07 09 15 01 LINE 0021 STN BC SPEECH PRI SERVICE PUBLIC 00 00 00 OUTGOING CALL DIGITS DIALED 912125551212 00 01 05 CALL RELEASED If your digits dialled are not precede
32. designated as the Activity Reporter Web Server Install the Activity Reporter application software onto the designated PC only All other network PCs from which Users access the Activity Reporter user interface must be equipped with Internet Explorer No other software is required on these PCs 2007 Activity Reporter is developed by Resource Software International Ltd RSI Information about their other products and services tailored for Nortel may be found at http www telecost com nortel NN40010 627 gt ACTIVITY REPORTER Page 8 Powered by Resource Software International Ltd RSI PC Requirements The Activity Reporter Web Server computer must be connected to your BCM via either a direct connection or your corporate network Activity Reporter can operate on both stand alone computers and network environments The minimum recommended requirements for the PC designated as the Activity Reporter Web Server are as follows Web Server Recommended Minimum PC Specification e Computer Pentium III or greater e Memory 512 MB e Disk Space 100 MB or greater depending on call volumes e Network Connectivity to a BCM50 with a valid Activity Reporter key code e Operating System Windows XP Professional SP2 or greater Windows 2000 Professional SP4 or greater Windows 2003 Server Windows Vista e Browser Internet Explorer 6 x or later BCM Connectivity The following configuration diagram illustrates a typical Activity Reporter impl
33. diting International Numbering Plan Access Codes eeeeeseeeeeeeeeeeeeees 48 Figure 39 Modified International Numbering Plan Access Codes 49 Figure 40 Modified International Numbering Plan Access Codes Number Prefixes 50 Figure 41 Regions Page cscs tscari create ran aranunctemrezaatenanduonctncnchecntahyrantanatedtatanansuacactiignctuaanad 51 Figure 42 Expanding Region Information ccccceeee ee eeeeeeeeeeeeeeeeeneenseeeeenseneeeenee 52 Figure 43 View Page Live Data c cictiacsiesiesncindeiawinncdetasteecestceesibraaeGennGaceewidaemsdecantiss 53 Figure 44 Most Recent Raw Data Page cscccceccccceneeeeeeeeeeeeeeneeceeeeeeeeseeenneeeneeeee 54 Figure 45 Activity Reporter Database Re Parser Utility eee ceeeeeeeeeeeeeeeeeeeeeeeeeeeees 57 Figure 46 Login Page fe ncScersadocisacccentdadbtss bicepenialusnasdtuntdtvet decdiuatdarbededbtvarstenslonastacuea adds 59 Fig re 47 Home Page iisi ririiscirnrisaiisssrdoaiaiiaidaa adean 60 2007 Activity Reporter is developed by Resource Software International Ltd RSI Information about their other products and services tailored for Nortel may be found at http www telecost com nortel NN40010 627 gt ACTIVITY REPORTER Page 4 Powered by Resource Software International Ltd RSI Change History May 2007 1 New release for GA 2007 Activity Reporter is developed by Resource Software International Ltd RSI Information about th
34. e is also added to the Call Detail Records CDR table during the Activity Report data parsing operation The assigned location information is determined by the Activity Reporter Numbering Plan configuration If incorrect parsed data appears on reports or within the database views then changes to your Activity Reporter configuration may be required For example if incorrect city or region names appear then changes to the Activity Reporter Numbering Plan configuration are required see Modifying Numbering Plan Information Changes to the Numbering Plan will only apply to newly captured BCM CDR data Applying the changes to previously captured data requires the use of the Activity Reporter Database Re Parser Utility Use the following steps to reparse previously captured data 1 Launch and log into Activity Reporter using an Activity Reporter account with administrator privileges e g user name nnadmin password PlsChgMe 2 Access to the Re Parser utility can only be obtained by entering one of the following URLs into your browser window a http lt Activity Reporter Web Server gt lt Port Number gt frames html main reparse html Please remember to substitute lt Activity Reporter Web Server gt with the Activity Reporter Web Server s computer name Also remember to substitute lt Port Number gt with the port utilized by the Activity Reporter Web Server For example if the Activity Reporter Web Server s computer name is Station30 and i
35. e option to Replace Existing Plan 2 Press the OK button The United States region information will be replaced with the newly selected country e g United Kingdom TIVITY REDORTER o Dia Bnp EE E id p EET A TE CL gt ACTIVITY REPORTER Numbering Plan Administrator Microsoft Internet Explorer provided by Rogers Hi Speed Internet x wy GA y http ocalhost 2647 frames html main opers3 html amp menuid 12 v 4 x we k G gt ACTIVITY REPORTER Numbering Plan Administrator D El r page G Tools NORTEL gt ACTIVITY REPORTER 7 Hom e Configure Report Admin Help Welcome Administrator E Plan ga UNITED KINGDOM Dialing Numbering plan Default numbering plan for UNITED KINGDOM r lt Previous 1 ofi Next gt Done Local intranet 100 Figure 27 International Number Plan Page 2007 Activity Reporter is developed by Resource Software International Ltd RSI Information about their other products and services tailored for Nortel may be found at NN40010 627 gt ACTIVITY REPORTER Page 36 Powered by Resource Software International Ltd RSI 3 The software is now configured for deployment in the selected country e g United Kingdom Please note you will need to customize the Numbering Plan settings if access codes precede the digits dialled on your CDR records For example if you examine the CDR data generated by the BCM and the DIGITS DIALED are precede
36. e the Recalculate last X rows option to reparse the last X rows of captured data Use the Recalculate all unparsed calls option to reparse only records that were ignored when they were initially parsed Please note previously unparsed records may have been ignored because they were invalid or did not contain any usable information Use of this option when reparsing will typically result in no additional records being added to the database Use the Recalculate all calls use carefully option to reparse all previously captured BCM telephony metrics data The Port PBX Driver and Log Type options can be used in conjunction with one of the above options to narrow the selection of which records will be reparsed For example setting the Port option to CDRPull or the PBX Driver option to Nortel BCM AR1 or the Log Type option to Call Detail Records CDR instructs the software to reparse only CDR data Setting these options to all instructs the software to reparse all telephony metrics CDR CCR Hunt Groups and Voice Mail Please note the reparsing tool is typically only utilized on CDR data In most cases this tool will have no effect on previously captured CCR Hunt Group or Voice Mail data 5 Press the OK button to start the reparse operation Please note the amount of time required to complete this operation will vary depending on the number of records selected the Operation progress status bar indicates the amount of time remaining You have n
37. ed PC referred to as the Activity Reporter Web Server on which the Activity Reporter software is installed The Activity Reporter Web Server communicates directly with the BCM to retrieve the historical telephony metrics for the reports Other workstations that have network access to the Web Server PC can access these Web pages Multiple users can therefore use Activity Reporter without having any software other than Internet Explorer installed on their PCs Language Support The Activity Reporter can display its Web user interface pages in one of the following 8 languages English Canadian French Latin American Spanish Spanish Dutch French German and Italian Administrators and Users Access to the software like the BCM is restricted to verified Activity Reporter user accounts These accounts are managed by the application not the BCM i e accounts are created within the Activity Reporter software by the software administrator and not through the BCM element manager There are two types of Activity Reporter authorizations Administrators and Users In addition to having access to all the features of Activity Reporter Administrators can specify and change configuration settings within the software 2007 Activity Reporter is developed by Resource Software International Ltd RSI Information about their other products and services tailored for Nortel may be found at http www telecost com nortel NN40010 627 gt ACT
38. ee disk space is required Figure 10 Choose Destination Location Dialog Box Use the Browse button to select an alternative installation destination Once the desired destination has been selected press the Next button to continue or the Cancel button to abort the installation 2007 Activity Reporter is developed by Resource Software International Ltd RSI Information about their other products and services tailored for Nortel may be found at http www telecost com nortel NN40010 627 gt ACTIVITY REPORTER Page 20 Powered by Resource Software International Ltd RSI 14 The installation program will now prompt you to specify where you would like the Activity Reporter start menu short cuts to be installed Nortel recommends you install the short cuts in the location specified in the dialog box Nortel Activity Reporter fe Setup Activity Reporter 1 0 Select Start Menu Folder Where should Setup place the program s shortcuts Setup will create the program s shortcuts in the following Start Menu folder To continue click Next f you would like to select a different folder click Browse Norte Activi Reporter Browse Figure 11 Select Start Menu Folder Dialog Box To change the short cut location press the Browse button Once the desired location has been selected press the Next button to continue or the Cancel button to abort the installation 2007 Activity Reporter is developed by Resource Softw
39. eir other products and services tailored for Nortel may be found at http www telecost com nortel NN40010 627 gt ACTIVITY REPORTER Page 5 Powered by Resource Software International Ltd RSI How to Use this Guide Introduction This guide is designed to allow an Administrator or User to set up and operate Activity Reporter for BCM50 How this guide is organized The Activity Reporter Startup Guide is organized as follows How to Use this Document Provides a brief overview identifying the organization of this guide Introduction Provides an overview of the conceptual organization of the Activity Reporter product Installation Describes the minimum specification for the Personal Computer PC required that hosts the Nortel Activity Reporter software It also describes how to install Nortel Activity Reporter Starting Configuring Activity Describes how to install and configure the Nortel Activity Reporter Reporter software Modifying Numbering Plan Describes how to modify the Activity Reporter Numbering Plan Information to ensure the software operates correctly in your environment Using Activity Reporter Describes how to launch and login to the Activity Reporter software For information on how to use the software s features and generate reports consult the Activity Reporter User s Guide References Lists documents referenced in this guide 2007 Activity Reporter is developed by Resource Software International Ltd
40. ementation Business Activity Reporter Communications Windows Server Web Server i x oa gt d 1 es ap Network Workstation 17316 E th A Business E aes Business 17316 Business 2007 Activity Reporter is developed by Resource Software International Ltd RSI Information about their other products and services tailored for Nortel may be found at http www telecost com nortel NN40010 627 gt ACTIVITY REPORTER Page 9 Powered by Resource Software International Ltd RSI Notes Both the BCM and the workstation hosting Activity Reporter must be connected to the same LAN WAN The lines between BCM and the workstation are provided to illustrate the presence of a network connection Activity Reporter is a multi user application however the Activity Reporter software must only be installed on one computer Activity Reporter Web Server As shown in the diagram above additional users can access Activity Reporter reports from any other personal computer on your LAN WAN using Internet Explorer For details on multi user access see Using Activity Reporter on Additional Computers in the Activity Reporter User Guide Warning Activity Reporter does not utilize the Secure Socket Layer SSL protocol when transmitting data i e web pages between the Activity Web Server and browsers operating on other computers Activity Reporter Keycode Requirements Activity Reporter can only retrieve data from one BCM To gener
41. er Name and Password into the corresponding boxes and press the Login button If this is your first time logging in please use the following user name and password User Name nnadmin Password PlsChgMe 2007 Activity Reporter is developed by Resource Software International Ltd RSI Information about their other products and services tailored for Nortel may be found at http www telecost com nortel NN40010 627 gt ACTIVITY REPORTER Page 27 Powered by Resource Software International Ltd RSI After successfully logging into Activity Reporter its main window should be visible within your browser gt ACTIVITY REPORTER Home Administrator Microsoft Internet Explorer provided by Rogers Hi Speed Internet Eq W v http localhost 2647 frames html main index html amp menuid 0 vie XxX we amp gt ACTIVITY REPORTER Home Administrator NORTEL gt ACTIVITY REPORTER EN s dha i page G Tools gt ACTIVITY REPORTER gt BUSINESS MADE POWERED BY SD www telecost com Local intranet R 100 Figure 18 Home Page You have now successfully launched and logged into the Activity Reporter application Configuring Activity Reporter Activity Reporter requires minimal configuration before it can collect BCM telephony metrics CDR CCR Hunt Group and Voice Mail data The configuration process involves identifying the BCM IP Address and Account information Use the fo
42. es tailored for Nortel may be found at NN40010 627 gt ACTIVITY REPORTER Page 29 Powered by Resource Software International Ltd RSI 3 Next click the Connection tab to configure the communications settings utilized by the software to retrieve the telephony metrics from your BCM General Connection Driver Properties Data Sourc Description Cdr Pull Parameters Figure 20 CDR Connection Settings Set the Data Source drop down list box and Description box to CDR Pull default value and CDR respectively Use the Cdr Pull Parameters option to identify the BCM IP Address and BCM Account being utilized to retrieve telephony metrics Set the Host box to either the IP Address or Name of the BCM you wish to retrieve data from Enter the BCM account information into the User and Password boxes Please note the BCM account specified must have either CDR or Administrator privileges For security reasons we recommend an account with only CDR privileges be utilized For information on how to create a BCM account or set its privileges please consult the BCM on line documentation Set the Every box to determine the frequency of data collection Please note BCM CDR data is generated real time hunt group data is generated hourly CCR and mailbox data is generated daily As such recommended values are either every 1 hour or every 1 day 2007 Activity Reporter is developed by Resource Software International Ltd RSI Information a
43. g8 Spaces 3 we k gt ACTIVITY REPORTER Most Recent Raw Data Ad M D dh Page E Toos NORTEL gt ACTIVITY REPORTER A Home Configure Views Report Admin Help My Reporter Welcome Administrator Most Recent Raw Data P Baan ee a K 8 9 D iB 8 iB 9 iB 9 Registration Date 11 29 2006 15 28 54 11 29 2006 15 28 54 11 29 2006 15 28 53 11 29 2006 15 28 53 11 29 2006 15 28 53 11 29 2006 15 28 52 11 29 2006 15 28 52 11 29 2006 15 28 51 11 29 2006 15 28 51 11 29 2006 15 28 51 11 29 2006 15 28 50 11 29 2006 15 28 50 11 29 2006 15 28 50 lt 20061129140000 gt 30 HG30 20061129130002 0 0 0 0 0 0 0 0 0 0 0 29 HG29 20061129130002 0 0 0 0 0 0 0 0 0 0 0 28 HG28 20061129130002 0 0 0 0 0 0 0 0 0 0 0 27 HG27 20061129130002 0 0 0 0 0 0 0 0 0 0 0 26 HG26 20061129130002 0 0 0 0 0 0 0 0 0 0 0 25 HG25 20061129130002 0 0 0 0 0 0 0 0 0 0 0 24 HG24 20061129130001 0 0 0 0 0 0 0 0 0 0 0 23 HG23 20061129130001 0 0 0 0 0 0 0 0 0 0 0 22 HG22 20061129130001 0 0 0 0 0 0 0 0 0 0 0 21 HG21 20061129130001 0 0 0 0 0 0 0 0 0 0 0 20 HG20 20061129130001 0 0 0 0 0 0 0 0 0 0 0 19 HG19 20061129130001 0 0 0 0 0 0 0 0 0 0 0 ee ee 35 rows generated in 0 32 sec Local intranet Figure 44 Most Recent Raw Data Page The above screen depicts raw Hunt Group data retrieved from the BCM This screen can also contain raw CDR CCR and Voice Mail data Note each time new data is collected from the B
44. gure 40 Modified International Numbering Plan Access Codes Number Prefixes You have now successfully modified your International Numbering Plan Please note the International Numbering plan changes introduced above will be applied to only newly captured CDR data Use the Activity Reporter Database Re Parser tool see to apply your changes to previously captured CDR data 2007 Activity Reporter is developed by Resource Software International Ltd RSI Information about their other products and services tailored for Nortel may be found at NN40010 627 gt ACTIVITY REPORTER Page 51 Powered by Resource Software International Ltd RSI Modifying Region Information The Activity Reporter software Regions table contains telephone information for every country For example the regions table contains North American area codes and their corresponding location name United Kingdom city codes and their corresponding city name etc The city country name contained in this table will be displayed on Activity Reporter CDR reports City country names are available in English only Users can access the Activity Reporter regions table to add delete and or modify telephone information For example use the regions table to add a new area code country code city code or change the name associated with a number from English to French Use the following step to modify the regions table 1 Access the Regions table by selecting the Database Settings
45. he previous step was 9 then the Numbering Plan information should now look as follows Configure Views L Opa UNITED STATES OF AMERICA Dialing Numbering plan Default numbering plan for UNITED STATES OF AMERICA i gt Number Length between 1 and 40 Bc ah Access Code 9011 9011 IDD Calls J Nurmber Prefix 9 9 NDD Calls A Number Prefix 91 91 NDD Calls lt Previous 1 ofi Next gt Figure 34 Modified NANP Number Plan Access Codes Number Prefixes You have now successfully modified your NANP Numbering Plan Please note the NANP Numbering Plan changes introduced above will be applied to only newly captured CDR data Use the Activity Reporter Database Re Parser tool see to apply your changes to previously captured CDR data 2007 Activity Reporter is developed by Resource Software International Ltd RSI Information about their other products and services tailored for Nortel may be found at NN40010 627 gt ACTIVITY REPORTER Page 45 Powered by Resource Software International Ltd RSI International Numbering Plans The International Numbering Plan is applicable to all countries except Canada the United States of America USA and the Caribbean If your software is being deployed in these North American countries then refer to the section of this guide You will only need to modify the International Numbering Plan settings if access codes precede the digits dialled on your CDR records The following exa
46. her computers on your network If you are using a Personal Firewall from another software vendor consult the vendor s configuration handbook for details on how to provide Activity Reporter network access The Activity Reporter executable Bill exe must have rules that permit other computers on your network to access and execute it 2007 Activity Reporter is developed by Resource Software International Ltd RSI Information about their other products and services tailored for Nortel may be found at http www telecost com nortel NN40010 627 gt ACTIVITY REPORTER Page 26 Powered by Resource Software International Ltd RSI Activity Reporter will now launch and the Login Validation screen will be displayed gt ACTIVITY REPORTER Login Not logged in Microsoft Internet Explorer provided by Rogers Hi Speed Internet E ee eH d Enews Gallery S MSN Maps fy Favorites PCHealth g8 Spaces Mail 1 x We ae gt ACTIVITY REPORTER Login Not logged in tm dh gt E Page G Toos CNTA We http flocalhost 3910 login html a Search web p 7 gt ACTIVITY REPORTER Login Validation Enter your authorization information User Name Ct Password Se REG esc Copyright C 2006 Nortel Networks Limited and its licensors All rights reserved M FB ockirvert _ Rr Figure 17 Login Page Enter a valid Us
47. indows Windows NT Windows XP and Windows Vista are registered trademarks of Microsoft Corporation Java is a trademark of Sun Microsystems Incorporated All other trademarks and registered trademarks are the property of their respective owners 2007 Activity Reporter is developed by Resource Software International Ltd RSI Information about their other products and services tailored for Nortel may be found at http www telecost com nortel NN40010 627 gt ACTIVITY REPORTER Page 2 Powered by Resource Software International Ltd RSI TABLE OF CONTENTS LIST OF FIGURES iencnnvicissanienrceanncsient nceuabcaneantindacnenectanttansien senainntacnntineecnntds miniemamutniennodmlbacnadmuninsivs 3 CHANGE HISTORY senii unua iunn anian aeieea eaea eaaa aa daaa saaa aeaa aana aa R aiaa anhaa daa teddies 4 HOW TO USE THIS GUIDE rivirinsitesscnednncesitcncduadenieiesannteaeunvaumascensevheudenenbicehunctaiubannncdinarepeunsauuadhaniiiiacaeunuets 5 BTA OU UG 2 dened E E E dals hanes nivndeu sl Souseieanen a eds 5 How this guide is organized sc cicssanchintts ceaniauanasumarecanin saaisncanetelantanekiaad tena humnmnnendana uanieceancecanuamantxbeamensanneee 5 INTRODUC TION irinassptcenatieranrnanmencinsdnnpitenccsedwtacdunntvanelenseiaumienenudabensseeustuucnbdasiniebbbeaumainmesiueascermestucnesiuaues 6 Web Based User Interac asin cstectnisitet Seo sceccausican ast sabe den aed cate Sedec tian aueb ance dna ra DAET NEEN oa nies 6 Language
48. ing the Database Settings gt Numbering Plan item from the Configure menu The following screen should now be visible l v http focalhost 2647 frames html main opers3 html amp menuid 12 vi 4 Xx e w k gt ACTIVITY REPORTER Numbering Plan Administrator D7 D dm Page iQ Tools Home Configure Views Report Admin Help My Reporter CIE ba UNITED STATES OF AMERICA Dialing Numbering plan Default numbering plan for UNITED STATES OF AMERICA Pj 5 1 of1 Next Previous Local intranet 4 100 gt Figure 25 North American Numbering Plan Page By default Activity Reporter assumes your BCM is located in the United States If this is correct then your configuration is complete please skip ahead to Use the following steps to select a different region 1 Press the Template item located on the bottom of the screen The Default Tariff Plan Wizard dialog should now be visible 2007 Activity Reporter is developed by Resource Software International Ltd RSI Information about their other products and services tailored for Nortel may be found at NN40010 627 gt ACTIVITY REPORTER Page 35 Powered by Resource Software International Ltd RSI GA Select Default Numbering Plan Web UNITED KINGDOM v N f Figure 26 Select Numbering Plan Country Dialog Click the Country drop down list to select the country where your telephone system is located Next set the Create Mod
49. inistrator rights for the installation to be successful If you do not have Administrator rights for the PC on which you wish to install Activity Reporter the installation is halted and you are requested to log out and log back in with Administrator rights The Activity Reporter Web Server PC IP address can be either static or dynamically assigned by the corporate LAN i e utilize DHCP Follow the steps in this section to perform an Activity Reporter installation 3 Close any Windows programs that are open 4 Start Internet Explorer and connect to the Business Communications Manager In the browser Address Bar enter the IP Address of the Business Communications Manager in the following format https 10 10 10 1 Remember to substitute the IP Address of your Business Communications Manager for the 10 10 10 1 shown in the example Enter the username nnadmin and password in the BCM Login window Consult your network administrator for the password as this would have been changed from the default password of PlsChgMe on the first installation of Nortel Element Manager The Welcome to BCM page appears 5 Click Business Management The Business Management page appears 6 From the Reporter Applications list click Activity Reporter Information about the Activity Reporter application appears See Figure 5 Download of Activity Reporter Software 2007 Activity Reporter is developed by Resource Software International Ltd RSI Info
50. llowing steps to configure Activity Reporter 1 Launch and log into Activity Reporter using an Activity Reporter account with administrator privileges e g user name nnadmin password PlsChgMe 2 Select the Connectivity item from the Configure menu The Connectivity Settings configuration page should now be visible within your browser 2007 Activity Reporter is developed by Resource Software International Ltd RSI Information about their other products and services tailored for Nortel may be found at NN40010 627 gt ACTIVITY REPORTER Powered by Resource Software International Ltd RSI iC gt ACTIVITY REPORTER Connectivity Settings Admini GA 7 E http localhost 39 10 frames html main pabxcomm html amp menuid 8 he 4 X Ge gle h web E News Gallery S MSN p Maps S Favorites PCHealth 83 Spaces Mai 1 A D db E page G Tools w Search web 7 p gt E gt ACTIVITY REPORTER Connectivity Settings Admi Welcome Administrator 1 Call Detail Records CdrPull v Call Detail Records Call Detail Records CDR v Local intranet 100 Figure 19 Connectivity Settings Page Click the General tab and set the BCM ID to 1 Call Detail Records CdrPull Note this item is selected by default pictured above 2007 Activity Reporter is developed by Resource Software International Ltd RSI Information about their other products and servic
51. mple assumes your software is located in the United Kingdom The same steps can be utilized for software deployed in any country except the USA Canada or the Caribbean Use the following steps to modify an International numbering plan 1 Access the Numbering Plan tool by selecting the Database Settings gt Numbering Plan item from the Configure menu The following screen should now be visible amp Pa 2 NK IENA IRTE Pein Home Configure Views Report Admin Help My Reporter Ompa UNITED STATES OF AMERICA Dialing Numbering plan Default numbering plan for UNITED STATES OF AMERICA Figure 35 International Numbering Plan Page 2007 Activity Reporter is developed by Resource Software International Ltd RSI Information about their other products and services tailored for Nortel may be found at NN40010 627 gt ACTIVITY REPORTER Page 46 Powered by Resource Software International Ltd RSI 2 Next to modify your Numbering Plan click the sign to the left of the country name where your software is deployed NORTEL gt ACTIVITY REPORTER Home Configure Report Admin Help My Reporter Welcome Administrator Numbering Plan Type Description Default numbering plan for UNITED KINGDOM i INET Ela UNITED KINGDOM Dialing Numbering plan J E Number Length between 1 and 40 Del remp lt Previous 1 of 1 Next Figure 36 International Numbering Plan Number Le
52. n English v Co Cee Figure 6 Language Selection Dialog Note Each User of Activity Reporter will utilize the selected language setting This dialog box allows you to define the language for the Activity Reporter user interface Click on the down arrow to the right of the dropdown box to display a list of languages When you have selected your language click OK To stop the installation click Cancel 10 The following Welcome window should now appear on your screen ie Setup Activity Reporter 1 0 Welcome to the Activity Reporter 1 0 Setup Wizard This will install Activity Reporter on your computer it is recommended that you close all other applications before continuing Click Next to continue or Cancel to exit Setup Figure 7 Installation Wizard Start Dialog Box Press the Next button to proceed with the installation or the Cancel button to abort the installation 2007 Activity Reporter is developed by Resource Software International Ltd RSI Information about their other products and services tailored for Nortel may be found at http www telecost com nortel NN40010 627 gt ACTIVITY REPORTER Page 17 Powered by Resource Software International Ltd RSI 11 The Installation program will now display the License Agreement dialog box O Setup Nortel Activity Reporter License Agreement Please read the following important information before continuing Please read the following License
53. neneimennexiondas 59 PR REIN Cisse ae te aiat aieiaiee aeaaaee Pena Ee acest anaa aaa aeaa aaae apaa aiaia karanana anaa 62 2007 Activity Reporter is developed by Resource Software International Ltd RSI Information about their other products and services tailored for Nortel may be found at http www telecost com nortel NN40010 627 gt ACTIVITY REPORTER Page 3 Powered by Resource Software International Ltd RSI List of Figures Figure 1 BCM Internet Explore Login Dialog BOX ccceceeeeceeeeeneeeeeeeeeeeennaeeeeeeeeneee 11 Figure 2 Element Manager Login Screen s cccccceeeeeeeeeessneeeeeeseeeeeeseseeeeneneeeeeeee 12 Figure 3 BCM Call Detail Recording Report Options cceeesseeeeeeeeeeeeennneeeeeeeeeeee 13 Figure 4 BCM Call Detail Recording Data File Transfer Options ee 13 Figure 5 Download of Activity Reporter Software ccccccceeeeeeeeescteeeeeeeeeeeeeeeeeeeeeeeees 15 Figure 6 Language Selection Dialog 2 222 ccccces cesccceeeeeeeeeseeeeneeeeneeeeeeensneenenseeeeeeees 16 Figure 7 Installation Wizard Start Dialog BOX ccesseeeeeeeeeeeeeennneeeeeeeeeeeeeeneeeeeeeeeees 16 Figure 8 License Agreement Dialog BOX s ccccceeeeee ee eneeeeeeeeeeeeeeeneeeseeeeenseeeenenee 17 Figure 9 Installation Information Dialog BOX ceseeeeeeeeeeeeeeenneeeeeeeeeeeeetennneeeeeeeteees 18 Figure 10 Choose Destination Location Dialog BOX 0
54. ngth Settings The option Number Length between 1 and 40 should now be visible below the sign you clicked in the previous step Additionally the sign will have changed to a sign Clicking the sign will change it back to a sign and hide the new option 2007 Activity Reporter is developed by Resource Software International Ltd RSI Information about their other products and services tailored for Nortel may be found at i NN40010 627 gt ACTIVITY REPORTER Page 47 Powered by Resource Software International Ltd RSI 3 Click and expand sign located to the left of the text Number Length between 1 and 40 NORTEL gt ACTIVITY REPORTER A My Reporter Welcome Administrator Numbering Plan Home Configure Views Report Admin Help gt Type Description Default numbering plan for UNITED KINGDOM Name Epa UNITED KINGDOM Dialing Numbering plan Number Length between 1 and 40 LIE Fi Access Code oo 00 including ADSL and ISDN i NDD Calls J 4 Number Prefix CJ 7 Number Prefix o 0 NDD Calls Add Delete Template 1 of 1 Next Figure 37 International Numbering Plan Access Codes Number Prefixes Three new options Access Code 00 Number Prefix and Number Prefix 0 should now be visible on your screen 2007 Activity Reporter is developed by Resource Software International Ltd RSI Information about their other products and services tailored for Nortel may
55. ogging into Activity Reporter its main window should be visible within your browser gt ACTIVITY REPORTER Home Administrator Microsoft Internet Explorer provided by Rogers Hi Speed Internet Eq Wm http focalhost 2647 frames html main index html amp menuid 0 r x p c i Be ae gt ACTIVITY REPORTER Home Administrator A 7 dh E Page G Tools NORTEL gt ACTIVITY REPORTER NORTEL gt ACTIVITY REPORTER gt BUSINESS MADE POWERED BY aD www telecost com Local intranet R 100 Figure 47 Home Page The main software window contains two distinct sections A menu bar located on the top of the screen below the Nortel logo and a workspace desktop Simply click on the appropriate menu item to access the software configuration reporting and utility functions 2007 Activity Reporter is developed by Resource Software International Ltd RSI Information about their other products and services tailored for Nortel may be found at NN40010 627 gt ACTIVITY REPORTER Page 61 Powered by Resource Software International Ltd RSI Note Activity Reporter is completely browser based When not in use the Activity Reporter Web Server will continue to run in the host system tray All call records will continue to be logged and processed Web Server You can re launch Activity Reporter by either double clicking the Activity Report icon in the system tray or by right clicking the
56. ow successfully reparsed previously captured data 2007 Activity Reporter is developed by Resource Software International Ltd RSI Information about their other products and services tailored for Nortel may be found at http www telecost com nortel NN40010 627 gt ACTIVITY REPORTER Page 59 Powered by Resource Software International Ltd RSI Using Activity Reporter Now that you have installed Activity Reporter see Installing Activity Reporter successfully configured the software see Starting Configuring Activity Reporter and verified it is retrieving telephony metrics form your BCM see Verifying Activity Reporter is Collecting Telephony Metrics you are now ready to begin using the software If you have just completed configuring Activity Reporter the software should have automatically started Otherwise to start Activity Reporter use the following steps Press the Windows Start button Select the Programs menu item Select the Nortel menu item Select the Activity Reporter menu item Click the Run Activity Reporter icon Of be Activity Reporter login window should appear on your screen gt ACTIVITY REPORTER Login Not logged in Microsoft Internet Explorer provided by Rogers Hi Speed Internet IOE CC E htip ocahost 3910 0gin htmi F 4 lt coole e A Search web Ph E News Gallery S MSN 5 Maps J Favorites PC Health 83 Spaces Mail 1
57. rmation about their other products and services tailored for Nortel may be found at http www telecost com nortel NN40010 627 gt ACTIVITY REPORTER Page 15 Powered by Resource Software International Ltd RSI Nortel BCM User Applications Microsoft Internet Explorer provided by Rogers Hi Speed Internet SEE Go https 192 168 0 251 apps business activityReporterClient htm V 4 x og w k Nortel BCM User Applications el fh gt Bl ab Page G Tools Home Contact Business Activity Reporter Management Reporter Applications Activity Reporter Basic Activity Reporter Download Activity Reporter Contact Center Applications amp see Important Notes Below Reporting for Contact Center Contact Center Reporting Server Activity Reporter Activity Reporter is a dynamic 100 browser Multimedia Contact Center based application that helps businesses track and manage communication facilities Activity Reporter can help maximize ipView Softboard efficiency and productivity track and analyze network performance Business Documentation and monitor misuse and abuse Business Documentation PDF Format Activity Reporter is intended for customers with comprehensive GetAdobe PDF Reader opens new window reporting requirements This application is a full fledged communication management system which operates on a Nortel Partner Program customer provided Windows computer
58. s can access the Activity Reporter Database Re Parser Utility 3 After entering the URL address identified in step 2 the following window should appear within your browser i v http focalhost 28 10 frames html main reparse htm vitt xX gt w BF I E gt ACTIVITY REPORTER Re gt ACTIVITY REPORTER a ci ah Page iG Tools Home Configure Views Report Admin Help My Reporter Welcome Administrator 500 501 1000 500 All Al Call Detail Records CDR v Al C Nortel BCM AR save Ok Cancel B a Local intranet 4 100 Figure 45 Activity Reporter Database Re Parser Utility 4 Select the appropriate Filter Raw Data option to select the previously captured data to be reparsed Use the Date from and Date to options to select records to reparse by a date range For example if the Date from option is set to January 1 2008 and the Date to option is set to February 10 2008 then only records between this date range will be reparsed Use the Recalculate first X rows option to reparse the first X rows of captured data 2007 Activity Reporter is developed by Resource Software International Ltd RSI Information about their other products and services tailored for Nortel may be found at NN40010 627 gt ACTIVITY REPORTER Page 58 Powered by Resource Software International Ltd RSI Use the Recalculate from X to Y rows option t reparse records X to Y of captured data Us
59. se ensure you have enough disk space and or computer rights to install this application You can abort the installation at anytime by pressing the Cancel button 2007 Activity Reporter is developed by Resource Software International Ltd RSI Information about their other products and services tailored for Nortel may be found at http www telecost com nortel NN40010 627 gt ACTIVITY REPORTER Page 24 Powered by Resource Software International Ltd RSI 18 Once the installation has successfully completed the following confirmation screen will be displayed fe Setup Activity Reporter 1 0 Completing the Activity Reporter 1 0 Setup Wizard Setup has finished installing Activity Reporter 1 0 on your computer The application may be launched by selecting the installed icons Click Finish to exit Setup Figure 15 Installation Complete Dialog Box Press the Finish button to complete the installation Please note some operating systems may display an additional screen prompting you to restart you computer Once the installation program is complete you are ready to launch the Activity Reporter software 2007 Activity Reporter is developed by Resource Software International Ltd RSI Information about their other products and services tailored for Nortel may be found at http www telecost com nortel NN40010 627 gt ACTIVITY REPORTER Page 25 Powered by Resource Software International Ltd RSI St
60. sonsbecnsaeedsbdnbendeancnens 32 Figure 24 CCR Driver Settings uctacerk lt aensnsaseacnenttesasnetnnsumnchesneniairacheuadessmnansadsnencundhdaces 33 Figure 25 North American Numbering Plan Page cccccceesesssseeeeeeeeeeeeeeseneeeeeeeeeers 34 Figure 26 Select Numbering Plan Country Dialog sessseseeeeeeeseesseeerrrrssssserrrrresssrrererne 35 Figure 27 International Number Plan Page ccceneccenseeseneceeceeeeeeeseeeneenneeeeeeeees 35 Figure 28 Default Numbering Plan Page eeceeeeeeeeeeeeeeeeeeeeeeaaaeeeeeeeeteeeeneneeeeeeeeeees 37 Figure 29 NANP Numbering Plan Page c ccceeeeeeeeeeeseeceeeeneeeeeeenseeaneneeeeseees 39 Figure 30 NANP Number Plan Number Length Settings ccceeecceeeeeeeeeeeeeeeeeeeeeees 40 Figure 31 NANP Numbering Plan Access Codes Number Prefixes ceeeeeeeees 41 Figure 32 Editing NANP Numbering Plan Access Code cssececeeeeeeeeeeeeneeeeeeeeeees 42 Figure 33 Modified NANP Numbering Plan Access Code cccceeeeeeeeeeeeeeeeeeeeeeees 43 Figure 34 Modified NANP Number Plan Access Codes Number Prefixes 06 44 Figure 35 International Numbering Plan Page ccccceeeeeeeeeeenneeeeeeeeeeeeeeeeneeeeeeeeeees 45 Figure 36 International Numbering Plan Number Length Settings cece 46 Figure 37 International Numbering Plan Access Codes Number Prefixes 245 47 Figure 38 E
61. spitality Hunt Groups A D Voice Messaging Contact Center D Data Services E D Applications Call Detail Recording Report Options Data File Transfer Report Format Format Norstar v Date format MMDDIYY w Report Fitter Paste Web Page Vv Validate Device Y Disconnect Refresh f Auiovetres Report type Header format E i an w Language English Line Station Filter type Feature code F9 Minimum call duration sec Hospitality records Prefix Filter Report only calls with the following pr Prefix lo 1 190 1 1411 C2 m10 m16L_ w0 V Include ACKed ane Figure 3 BCM Call Detail Recording Report Options 5 Click the Call Detail Recording s Data File Transfer tab and then change the Transfer Type drop down list to Pull An example of this configuration is shown below 2 BCM Element Manager 10 10 10 1 File Edt View f Session Tools Help oa X cut By OF a Paste Web Page of Validate Device YB Disconnect Ey Refresh Ay ute refresh Element Navigation Panel E GNetwork Elements J 1010101 Task Havigation Panel Configuration Administration Welcome System E L Administrator Access E D Resources amp 29 Telephony C Global Settings D Sets Lines Loops Scheduled Services J Dialing Plan Ring Groups E Call Security Hospitality Hunt Groups Jcall Detail Recording Z voice Messaging Con
62. t to your BCM via Internet Explorer e Ensure the CDR Pull Feature on your BCM has been activated e Ensure the Include Metrics File option on the Element Manager s Call Detail Recording Data Transfer tab has been checked Verifying Activity Reporter Web Server can connect to the BCM Follow the steps in this section to verify the Activity Reporter Web Server can connect to the BCM 1 Start Internet Explorer and connect to the Business Communications Manager In the browser Address Bar enter the IP Address of the Business Communications Manager in the following format https 10 10 10 1 Remember to substitute the IP Address of your Business Communications Manager for the 10 10 10 1 shown in the example 2007 Activity Reporter is developed by Resource Software International Ltd RSI Information about their other products and services tailored for Nortel may be found at http www telecost com nortel NN40010 627 gt ACTIVITY REPORTER Page 11 Powered by Resource Software International Ltd RSI 2 The BCM Authentication dialog should now be visible on your screen You do not need to logon at this point as this is simply a test for connectivity between your computer and the BCM Connect to 192 168 0 251 The server 192 168 0 251 at BCM requires a username and password User name E nnadmin Password frrerern Remember my password Figure 1 BCM Internet Explore Login Dialog Box Please note the
63. tact Center Data Services a gt Applications Call Detail Recording Report Options Data File Transfer File Settings Start new file Start New File Now FileSize Max file size 100 kB Disk space litnit Transfer Settings Transfer type Pull Transfer Statistics Most recent successful transfer Number of successful transfers Include Metrics File Most recent failed transfer Reason for failure Rlumhar nf failad trancfare v gt e2 Lo m10 m16 w0 V Include ACKed ae Figure 4 BCM Call Detail Recording Data File Transfer Options 2007 Activity Reporter is developed by Resource Software International Ltd RSI Information about their other products and services NN40010 627 tailored for Nortel may be found at http www telecost com nortel gt ACTIVITY REPORTER Page 14 Powered by Resource Software International Ltd RSI Please note to capture and report on Custom Call Routing CCR Hunt Group and Voice Mail metrics the Include Metrics File option located in the Transfer Statistics settings box must also be checked You have now successfully configured your BCM CDR Pull feature Exit the Element Manager software Installing Activity Reporter Before attempting to install the software please refer to the Activity Reporter PC Requirements section of this guide to make sure that your environment meets the minimum hardware specifications You must have Adm
64. ther products and services tailored for Nortel may be found at http www telecost com nortel NN40010 627 gt ACTIVITY REPORTER Page 55 Powered by Resource Software International Ltd RSI 4 Examine the Raw Data view for the telephone number you dialled If no data appears then you may have not waited long enough for the telephony metrics data collection process performed in step 2 to be completed Press the Internet Explorer s refresh button and then select the Raw Data view item again You have now tested telephony metrics collection from the BCM If the call information does not appear in the Raw Data window then your communications settings are incorrect select the Connectivity item from the Configure menu and verify the settings are correct see Starting Configuring Activity Reporter 2007 Activity Reporter is developed by Resource Software International Ltd RSI Information about their other products and services tailored for Nortel may be found at http www telecost com nortel NN40010 627 gt ACTIVITY REPORTER Page 56 Powered by Resource Software International Ltd RSI Reparsing Previously Captured Data The Activity Reporter software retrieves BCM s telephony metrics CDR CCR Hunt Group and Voice Mail data The retrieved data is parsed by the Activity Reporter drivers see Configuring Activity Reporter and added to the corresponding database table Location information i e city region nam
65. tieesieelemnawieediieine 12 Installing Activity Reporte a daiiete sa rec cvada ceelaidiet ensure e iaaii AEE ia EEE 14 STARTING CONFIGURING ACTIVITY REPORTER cceceeteceeeeeeeeeeneneeeeeeeeeeeeseeceeeeeeeeaeaeeeeeneeeeeeeees 25 Starting Activity FREON sett tac ciceicceaicdae seated ieia E N EAR TEE a AE EE EEES 25 Configuring Activity Reporter seciccsceccariccanacuendaicanncmancandaactattanatyn dea vacicetecceds seals eboducndtenan deaseduceaneebReannierette 27 Identifying Your LOGANON wrsisdcaiccrsaneiconcaranteeeadeeronedcadancatanmnnicdelaeiannudaantaranhonanicaasnn uaandiuaneesananacctancentbodanae 34 MODIFYING NUMBERING PLAN INFORMATION cccccccceeeeseeeeeeeeeeeeeeeeeeseeeeeeeeeeeeeeeseeeeeeeeeeeeneeneees 37 North American NANP Numbering Plans scisiicasscieccccntenzanvwccavskcendsicendcuadsunadsaeentaneeeicensccnteaventacidnacnentes 39 International Numbering PANS vcissiccccinadaatidardstacniccarcecatadaniousannintankens medonnidcavaneanay eanakceanentaraeannaccranneadansd 45 MODIFYING REGION INFORMATION bo ccsscicsansinsasectaneasansupsnsunnsionsuimaniasanneninepinianansiudubusaas camansenbis skiaeniunnas 51 VERIFYING ACTIVITY REPORTER IS COLLECTING TELEPHONY METRICS ecceecccceesseeeeeeeeees 53 REPARSING PREVIOUSLY CAPTURED DATA ceeeceteeeeeeeeeeeneeeeeeeeeeeeeeeneeeeeeeeeeeeeeeseeceeeeeneesnennees 56 USING ACTIVITY REPORTER issscsicestsncetdentasaeneinuieanedaans caveduarinduninienissaniaalnnanedinns duuciieeidsanadse
66. tinue with Setup click Next Activity Reporter is developed for Nortel by Resource Software International Ltd RSI 40 King Street West Suite 300 Oshawa Ontario L1H 1A4 Phone 905 576 4575 Fax 905 576 4705 Email rsi telecost com Visit www telecost com nortel to preview the complete portfolio of RSI s Nortel Compatible Products Figure 9 Installation Information Dialog Box Press the Next button to proceed with the installation or the Cancel button to abort the installation 2007 Activity Reporter is developed by Resource Software International Ltd RSI Information about their other products and services tailored for Nortel may be found at http www telecost com nortel NN40010 627 gt ACTIVITY REPORTER Page 19 Powered by Resource Software International Ltd RSI 13 The installation program will now display the Specify Destination Location dialog box Use this dialog box to specify where you would like Activity Reporter application to be installed Nortel recommends you install the software in the location specified in the dialog box c Program Files Nortel Activity Reporter fe Setup Activity Reporter 1 0 Select Destination Location Where should Activity Reporter 1 0 be installed o Setup will install Activity Reporter 1 0 into the following folder To continue click Next If you would like to select a different folder click Browse Program Files NorteActivi At least 20 5 MB of fr
67. ts utilizing port 1724 then you would enter the following address into your browser http station30 1724 frames html main reparse html If the Activity Reporter Web Server is utilizing port 80 then the port number can be omitted from the URL http station30 frames html main reparse html b http lt Activity Reporter Web Server IP Address gt lt Port Number gt frames html main reparse html Please remember to substitute lt Activity Reporter Web Server IP Address gt with the Activity Reporter Web Server s IP Address Also remember to substitute lt Port Number gt with the port utilized by the Activity Reporter Web Server For example if the Activity Reporter Web Server IP Address is 192 168 0 253 and utilizes port 1724 then you would enter the following address htto 192 168 0 253 1724 frames html main reparse html 2007 Activity Reporter is developed by Resource Software International Ltd RSI Information about their other products and services tailored for Nortel may be found at http www telecost com nortel NN40010 627 gt ACTIVITY REPORTER Page 57 Powered by Resource Software International Ltd RSI If the Activity Reporter Web Server is utilizing port 80 then the port number can be omitted from the URL Connecting to the Activity Reporter Web Server utilizing an IP Address will only be successful when the Web Server is utilizing a static IP address Please note only users with administrator privilege

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