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Avaya 3901 Digital Deskphones User Guide

1. Call Detail Recording Radio Paging Access Charge Account Remote Call Forward Radio Paging Answer Activate Remote Call Forward Station Control Password Change Deactivate Pickup Ringing Number Virtual Office Terminal Log On Electronic Lock Activate Virtual Office Terminal Log Off Electronic Lock Deactivate Automatic Wake Up Activate Group Call Automatic Wake Up Deactivate Malicious Call Trace Automatic Wake Up Verify Flexible Feature Codes Feature Access Codes Meridian SL 100 Feature Access Codes FACs Account Code Directed Call Park Retrieval Anonymous Caller Rejection ACRJ Activate Directed Call Pick up DCPU Anonymous Caller Rejection ACRJ Deactivate Executive Busy Override EBO Automatic Callback ACB Activate Malicious Call Hold MCH Automatic Callback ACB Deactivate Paging access code Automatic Recall AR Activate Pickup Ringing Number Automatic Recall AR Deactivate Selective Call Forward SCF Busy Override System Call Park Call Forward All Calls Activate System Call Park Retrieval Call Forward All Calls Deactivate Virtual Office Worker IN VOWIN Call Forward Busy Don t Answer Internal External Virtual Office Worker OUT VOWOUT Calling Name and Number Delivery Blocking Wake Up Request Customer Originated Trace COT Wake Up Cancel Directed Call
2. LCD Display Goodbye Hold TA 5 Message Waiting Light Incoming Call Indicator Sa Programmable Line DN e Feature Keys self labeled Context Sensitive C2 O C3 Soft Keys self labeled r C3 IL a C 9C C Fixed Feature Keys Shift Co Volume Control Bar Py e Applications Headset Tm Mute Navigation Keys Options Directory Log Quit Message 553 8626B Your Telephone s Controls Your Telephone s Controls Use the Volume Control Bar to control the volume of the handset headset speaker ringer and handsfree Increase the volume by pressing the right side of the bar Lower it by pressing the left side e You can terminate an active call by L E J Ee pressing the Goodbye Key The Goodbye Key is useful for disconnecting a handsfree call Press the Headset Key to answer a call on Headset 3 a headset connected to the headset jack or to switch a call from handset or handsfree to the headset 2498 7 A steady LCD indicator appearing beside z um a Line DN Key means that the feature or line is active A flashing LCD indicator means the line is on hold or the feature is being programmed By pressing the Hold Key you can put an iid VA active call on hold Return to the caller by pressing the DN Key beside the flashing indicator The Handsfree Key allows you to activate the handsfree Avaya 3902 39
3. The Speed Call feature automatically dials the number Use Call Transfer Use the Transfer feature to redirect a call to a third party To use the Transfer feature l Press the Hold Key to put the active EN y LE eren Note The previous step is not required if the Automatic Hold feature is active Feature fi 3 2 Press the Features Key 3 Press the Dial Pad Number Key for the SEE Transfer feature 4 Dial the number where you want to BEE transfer the call E Ta 5 Press the Features Key when you hear ringing tone 6 Press the Dial Pad Number Key for the aaa Transfer feature Note On the Meridian SL 100 use steps one to three then hang up If you continue a three way conversation is established Avaya 3901 Digital Deskphone Feature Operation Set up a Conference call You can set up a Conference call for up to six people including yourself Contact your network administrator to determine the maximum number of people your system allows on a conference call To use the Conference Call feature 1 Press the Hold Key to put the active Tu call on hold Note The previous step is not reguired if the Automatic Hold feature is active A K 2 Press the Features Key 3 Press the Dial Pad Number Key for the SEE Conference feature 4 Dial the number of the party you want SEE to add to the call uum D 5 Press the Features Key 6 Pressthe Dial Pad N
4. To exit the Card View aD 1 Use the Navigation Keys to highlight the desired name 2 Press the right Navigation Key 1 Use the Navigation Keys to show the name and number of the currently selected entry in the Card View Note If you are dialing an external or long distance number be sure that your directory entry includes the access codes required by your system to make an external or long distance call 2 Press the Dial Key to place the call Note If your primary DN is busy the following message will be displayed Unable to Dial Busy Primar Line Press the OK Key to clear the message Select an available DN Key and press the Dial Key again Press the left Navigation Key to leave the Card View and return to the selected name Access and use the Personal Directory Search for an entry You can search for a particular entry in your Personal Directory To search for an entry 1 Use the Navigation Keys to highlight E ES L3 Personal Directora Personal Directory Select 2 You may press the Select Key or aa proceed directly to step 3 3 Use the dial pad to enter the first letter SEE of the name your are seeking For example press the 2 key twice to go to the first entry that begins with the letter B Note To further refine your search wait a couple of seconds and use the dial pad to enter the second letter of the name you are seeking You may enter up to the first three letters in
5. 90 Select Key 90 Shift Key 14 Volume Control Bar 13 133 L language selection 91 Last Number Redial 29 Line DN Key 9 10 13 133 Line Key 15 live dial pad 98 M Maid Identification 80 make a call Avaya 3901 Digital Deskphone 139 Make Set Busy 61 Malicious Call Hold MCH 45 Malicious Call Trace 45 Meridian SL 100 17 18 19 26 27 29 32 35 36 37 38 39 44 45 51 52 59 64 66 69 73 75 77 78 130 136 138 Message Key 14 Message Registration 79 Message Waiting Indicator MWI Avaya 3901 Digital Deskphone 139 More Key 15 18 Multiple Appearance Directory Num ber MADN 18 72 mute 19 Mute Key 13 19 N Navigation Keys 14 90 O off hook 18 on hook default path 101 on hook dialing 23 26 Options Key 14 90 Options List 90 Override 68 override enhanced 70 P page 63 Meet me page 73 paging 73 paging tone 18 park Avaya 3902 Digital Deskphone 38 Avaya 3903 3904 Digital Desk phones 40 password directory 106 password change 54 Personal Directory 18 106 114 121 add an entry 114 Card View 120 delete directory 119 delete entries 118 edit entries 118 make calls from directory 119 search 121 Personal Directory PC Utility 140 141 pickup 47 Predial 23 preferred name match 98 Preset Conference 59 Primary Directory Number PDN 15 18 Privacy Release 72 Private Line 18 Programmable Line DN Feature Key 11 12 16 93 94 Programmable Soft Keys 10 15 Quit Key 14 90 R Ra
6. Call Park can be used across networks While on an active call To Park a call on the System Park DN or your own DN Park To park a call on a DN other than the System Park DN or your own DN Park EEE Park To park a call on the Meridian SL 100 using FACs tener 7 Ea 11 aad Press the Park Key If there is a System Park DN the call automatically parks on the System Park DN Otherwise it parks on your DN Note For System Park on the Meridian SL 100 press the Directed Call Park Key followed by E You receive a confirmation tone 3 Press the Park Key Dial the DN where you want to park the call Press the Park Key Note On the Meridian SL 100 press the Directed Call Park Key Dial the DN where you want to park the call Press the Directed Call Park Key again Press the Transfer Key Dial the Directed Call Park FAC followed by f or Dial the System Call Park FAC followed by amp J If you do not want to use the System Park DN or your own DN Dial the DN where you want to park the call While on an active call To retrieve a parked call CS 1 Lift the handset Park 2 Press the Park Key On the Meridian SL 100 you can retrieve the ee or call by dialing the Directed Call Park Retrieval FAC or System Call Park Retrieval FAC 283 3 Dial the DN where you parked the call Note If a parked call is not retrieved within a specified period of
7. Conferee Selectable Display Key The LCD indicator turns on Continue to press the key until the conferee you want to delete appears on the screen Press the Line DN Key on which the conference call is established The selected conferee is disconnected from the call Note If there are additional conferees to be disconnected press the Conferee Selectable Display Key until the conferee that is to be disconnected is displayed on the screen d Press the Goodbye Key If configured the Conference Count Display returns and is updated to reflect the revised total count of conferees The LCD indicator tuns off Talk with more than one person Use Group Call Group Call automatically calls members of a predefined group one at a time until they have all answered Ask your network administrator for details on how to create a conference call group To call group members CN 2 Press the Group Call Key or enter the GrourCall SS P y Group Call FFC The feature automatically calls all group members The icon flashes until all members answer 1 Lift the handset Their phone numbers appear on the display as they answer When the last person answers the Group Call indicator lights steadily Note 1 When a person in your group is on a conference call or another group coll they are not connected to your group call Note 2 After all the people in the group have answered only the person who made the group c
8. Key 2 Dial the Calling Name and Number SEE Delivery Blocking FAC Listen for confirmation tone or an announcement followed by dial tone 339 3 Dial the telephone number Note Availability of this feature is dependent upon your Meridian SL 100 system software and network connections Selective Call Forward The Selective Call Forward feature allows you to program a list of up to 31 Directory Numbers DNs from which calls to your DN will be rejected or blocked Incoming calls from DNs that are on the list will be routed to announcement or other call treatment may be assigned Check with your network administrator regarding the availability of this feature To activate Selective Call Forward 2428 co l Press the Line DN Key 283 2 Dial the Selective Call Forward FAC Listen to the announcement for instructions on how to turn on turn off enter change or review your Selective Call Forward list Note Availability of this feature is dependent upon your Meridian SL 100 system software and network connections Telephone display Telephone display This section summarizes the display features of the Avaya 3902 3903 and the 3904 Digital Deskphones Idle display is shown in the following figures Avaya 3902 Digital Deskphone display The Avaya 3902 Digital Deskphone display gives call status and feature information Call party inf gt Feature Status info BS 12 3 48 2637 Date time display Op
9. available on the Avaya 3904 Digital Deskphone displays the names of incoming and outgoing callers as stored in your Personal Directory if the telephone number matches the one stored in your directory This option allows you to personalize the displayed names for incoming and outgoing calls After you select Preferred name match from the Options List menu On ort From the Name match screen press or the On Key to turn on Preferred name Co match or press the Off Key to turn off Preferred name match Press the Done Key to save changes Press the Quit Key or Options Key to exit Note Preferred name match cannot support Dialed Number Identification Services DNIS Set up area code Using the Area code set up option available on the Avaya 3904 Digital Deskphone causes the Callers List and Calling Line ID CLID display to show the number extension followed by the area code prefix in parenthesis This makes it easier to identify local calls and internal calls You can define up to three codes After you select Area code set ur from the Options List menu ist Code 488 Use the Navigation keys to place your 2nd Code cursor in the first line and enter an 3rd Code area country code of your choice Note You can enter up to three codes of your choice Press the Done Key to save changes Press the Quit Key or Options Key to exit Enable Call timer The Call timer enable option measures how long you are on each call After
10. currently displayed message Set to Set Messaging dial pad to customize the message Press the Delete Key to delete a character Press the Case Key to toggle between upper and lower case characters Press the Cancel Key to exit the screen without saving changes 383 3 From the Edit Mode screen use the Note 1 Please refer to Add a Personal Directory entry on page 114 for detailed instructions on using your telephone s dial pad to enter text Note 2 While in the Edit Mode screen press the Up Navigation Key to access special characters you may want to include in your message Use the Navigation Keys to locate the character Press the Select Key to choose the highlighted character Press the Return Key to return to message entry without selecting a special character Done 4 Press the Done Key PER Your message is saved and you return to the Set Set Msg Screen Note If you scroll to a different message in the Set Set Msg screen and press the Select Key your changes are erased To activate or deactivate Set to Set Messaging and exit the application on Off 1 Press the On Key Off Key to toggle the Set to Set Messaging status I LJ between On and Off Note 1 If messages have not been provided by your network administrator and a message has not been defined the On and Off Keys will not appear Use the Edit Key to enter a message before activating Set to Set Messaging Corporate Directory or A
11. for accounting purposes while on an established call Note This feature is not available on the Meridian SL 100 To record a caller s number CPartu 1 Press the Calling Party Key Enter 7 number appears on the display 2 Dial the calling party s telephone SEE number CPartu 3 Press the Calling Party Key Calling Party Number Charge Account Avaya 3903 and 3904 Digital Deskphones The Calling Party Number Charge Account feature allows you to record a caller s number or charge account number for accounting purposes while on an established call To record the calling party number or charge account number Meridian 1 Charge 1 Press the Charge Key The screen displays Select Charge ture Account 2 Press the Account Key The screen displays Enter account number or CPartu Press the Calling Party Number Key The screen displays Enter Calling Party number calling party number Use the Clear Key or Delete Key to edit the number Press the Exit Key to leave the screen without charging the call 383 3 Dial the charge account number or While on an active call ok 4 Press the OK Key You return to your L3 To record a charge account number Meridian SL 100 Ss 1 Lift the handset and ask the calling uis party to hold Hash the switch hook 3 Dial the Account Code FAC EEE You receive dial tone 333 4 Dial the account code digits Flash the switch hook You are returned to your call Displ
12. playback or or xul Press the Last Key to go to the previous message Press Play to playback the message or Press Last again to move to previous messages or or Hest Press the Next Key to go to the next message Press Play to playback the message or Press Next again to move to later messages or or b speie Press the Delete Key to delete the current message or or Skip Press the Skip Forward Key to advance three seconds in the current abe or or Press the Skip Backward Key to rewind three seconds in the current message Skirs Quit 6 Press the Quit Key at any time to exit your voice messaging system Your telephone is now ready to make or receive new calls Hospitality features Hospitality features These hospitality features are intended for hotel operations use Note With the exception of Automatic Wake Up hospitality features are not available on the Meridian SL 100 Automatic Wake Up Although normally used as a hotel feature Automatic Wake Up may be useful to business users who require a timed reminder call feature From your telephone you may program the Avaya Meridian 1 system to automatically place a call to you at a predetermined time When you answer the call you hear recorded music for up to thirty seconds followed by a pre recorded announcement or the attendant To enter the time for a wake up call 1 Lift the handset TAI 2 Dial the Automatic Wake Up Activate SEE FFC on
13. your Personal Directory 100 entries Callers List last 100 incoming calls and Redial list last 20 outgoing calls The Call Log Key Avaya 3903 Digital Deskphone allows you to access the Callers List last 10 incoming calls and the Redial list last 5 outgoing calls The Applications Key allows you to access additional features that may be provided by your network administrator Avaya 3903 Digital Deskphone and Avaya 3904 Digital Deskphone The Shift Key allows you to access the second layer of the Programmable Line Feature Keys Avaya 3903 and 3904 Digital Deskphone Your Telephone s Controls Came JAR 2496 Gd 2498 Dial Hore Trans Example 3 The Line Directory Number DN Key on the Avaya 3901 Digital Deskphone allows you to access dial tone Line Directory Number DN Key s are assigned to your Avaya 3902 3903 or 3904 Digital Deskphones They can be a Primary Directory Number PDN or secondary DN s on the Avaya 3903 and 3904 Digital Deskphones On the Avaya 3903 and 3904 Digital Deskphones the lower right hand Line Feature Key on the first layer is your Primary Directory Number PDN Key When you pick up the handset the line associated with this key is ready for you to make a call Note Although you have only one PDN you can have additional Line Directory Number DN Key s assigned to your Avaya 3903 or 3904 Digital Deskphone The Dial Key is used to dial num
14. AND THE ENTITY FOR WHOM YOU ARE INSTALLING DOWNLOADING OR USING THE SOFTWARE HEREINAFTER REFERRED TO INTERCHANGEABLY AS YOU AND END USER AGREE TO THESE TERMS AND CONDITIONS AND CREATE A BINDING CONTRACT BETWEEN YOU AND AVAYA INC OR THE APPLICABLE AVAYA AFFILIATE AVAYA Copyright Except where expressly stated otherwise no use should be made of the Documentation s and Product s provided by Avaya All content in this documentation s and the product s provided by Avaya including the selection arrangement and design of the content is owned either by Avaya or its licensors and is protected by copyright and other intellectual property laws including the sui generis rights relating to the protection of databases You may not modify copy reproduce republish upload post transmit or distribute in any way any content in whole or in part including any code and software Unauthorized reproduction transmission dissemination storage and or use without the express written consent of Avaya can be a criminal as well as a civil offense under the applicable law Third Party Components Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements Third Party Components which may contain terms that expand or limit rights to use certain portions of the Product Third Party Terms Information regarding distributed Linux OS source code for those Products that have distrib
15. Account 64 65 Call Forward Avaya 3902 Digital Deskphone 49 Avaya 3903 3904 Digital Desk phones 50 Internal 51 Remote 52 Selective 86 call hold 35 call indicator light 100 Call Join Avaya 3902 Digital Deskphone 57 Avaya 3903 3904 Digital Desk phones 57 Call Log 17 109 access Avaya 3904 Digital Desk phone 105 Call Log Key 14 106 107 Call Log options 96 Call Page 63 Call Park Avaya 3902 Digital Deskphone 38 Avaya 3903 3904 Digital Desk phones 40 Call Party Name Display CPND 17 Call Pickup 47 call status indication Avaya 3901 Digital Deskphone 139 call timer 99 Call Trace 45 call transfer Avaya 3901 Digital Deskphone 136 Avaya 3902 Digital Deskphone 35 Avaya 3903 3904 Digital Desk phones 36 Call Waiting 48 Callers List 109 Avaya 3903 Digital Deskphone 109 Avaya 3904 Digital Deskphone 110 Calling Name and Number Delivery Blocking 86 Calling Party Number Avaya 3902 Digital Deskphone 43 Avaya 3903 3904 Digital Desk phones 43 camp on forced 69 station 71 Card View 120 card view 17 Centrex Switchhook Flash 63 Centrex Exchange Switchhook Flash 63 charge account 43 65 Charge Account Forced Avaya 3902 Digital Deskphone 64 Avaya 3903 3904 Digital Desk phone 66 charge calls Avaya 3902 Digital Deskphone 64 Avaya 3903 3904 Digital Desk phone 66 Computer Telephony Adapter CTIA 140 141 Conference 45 58 137 Avaya 3902 Digital Deskphone 55 Avaya 3903 3904 Digit
16. Avaya 3901 Digital Deskphone Feature Operation Make a call To dial a number while on hook m 1 Press the Line DN Key 3 2 Dial the number 3 Liftthe handset and speak when the Ca party answers To use handset and dial number 1 Lift the handset the telephone Cree M automatically selects the Line DN EEE 2 Dial the telephone number Receive a call To receive a call Lift the handset when the telephone Cao rings and begin to talk Feature Activation Indicator The Feature Activation Indicator FAI serves all five programmable feature keys The feature indicator LED winks or lights when a feature is active Message Waiting and Call Status Indicator The Message Waiting Indicator MWI provides three functions the MWI flashes for an incoming call the MWI also flashes to indicate a call on Hold The MWI produces a steady light to indicate that a message is waiting The MWI cannot show there is a message waiting if a call is on hold or if there is an incoming call Accessories for the Avaya 3900 Series Digital Deskphones Accessories for the Avaya 3900 Series Digital Deskphones Optional items are available for use with your Avaya 3900 Series Digital Deskphone Please contact your System Administrator for additional details Note Wall attachment is available for all four models Accessory Connection Module ACM The Accessory Connection Module ACM provides the interface for adding the Analog Term
17. Directory 114 Add a Personal Directory entry 114 Add an incoming call 116 Add an outgoing call 117 Delete or edit a Personal Directory entry 118 Delete your Personal Directory 119 Use the Personal Directory to make a call 119 Use Card View 120 Search for an entry 121 Copy a number from the Redial List 121 Set to Set Messaging 123 Corporate Directory 126 Virtual Office 130 Avaya 3901 Digital Deskphone Feature Operation 132 Avaya 3901 Digital Deskphone Fixed Keys 132 Program a feature or an Auto Dial 134 Use Auto Dial 135 Use Speed Call 135 Use Call Transfer 136 Set up a Conference call 137 Activate Ring Again 138 Make a call 139 Receive a call 139 Feature Activation Indicator 139 Message Waiting and Call Status Indicator 139 Accessories for the Avaya 3900 Series Digital Deskphones 140 Accessory Connection Module ACM 140 Analog Terminal Adapter ATA 140 Computer Telephony Integration Adapter CTIA 140 Display based Expansion Module 140 External Alerter and Recorder Interface 140 Full Duplex Hands Free Module 141 Headsets 141 Key based Expansion Module 141 Personal Directory PC Utility 141 Avaya Meridian 1 Flexible Feature Codes FFCs 143 Meridian SL 100 Feature Access Codes FACs 144 Avaya 3900 Series Digital Deskphone Avaya 3900 Series Digital Deskphones There are five models in the Avaya 3900 Series Digital Deskphones Portfolio This document describes the Avaya 3901
18. EN To exit the Corporate Directory application Applications 2 To copy an entry from the Corporate Directory to your telephone s Personal Directory saji cA Dirctrs To transfer a call to a number in the Corporate Directory Transfer EN Applications a Press the NewFind Key to begin a new search or press the Resume Key to enter additional characters so that you may narrow your search Press the Quit Key or the Applications Key With the entry selected in the Corporate Directory press the Copy Key In the Copy to screen press the Directory Key to copy the name and telephone number to your Personal Directory After you complete editing and entering the name and telephone number you are returned to the Corporate Directory Before accessing the Corporate Directory press the Transfer Key Press the Applications Key Follow the steps outlined in To use the Corporate Directory application on page 126 to find the person to whom Corporate Directory you want to transfer the call Dial 3 Press the Dial Key to transfer the call to the person whose name is highlighted Virtual Office The Virtual Office feature available on the Avaya 3903 and 3904 Digital Deskphones allows you to log into a specially designated Avaya 3903 or 3904 Digital Deskphone When you log into the telephone your individual configuration is downloaded to the telepho
19. Hold MZ C5 O C Goodbye S Navigation Keys Volume Control Bar Mute 553 8624 Avaya 3900 Series Digital Deskphone Avaya 3903 Digital Deskphone The Avaya 3903 Digital Deskphone has two Programmable Line DN Feature Keys self labeled with two features or lines configured on each key It also has four Context Sensitive Soft Keys self labeled Avaya 3903 Digital Deskphone LCD Display Goodbye Hold Message Waiting Light Incoming Call Indicator i C3 C3 Ld Programmable Line DN OO0C e C2 1 Feature Keys self labeled 000 Context Sensitive LED OUO CO ET CO T Soft Keys self labeled OO Handsfree Key Sea IS DD Copy i ey r C OC JC CI CD C3 Fixed Feature Keys Shift Volume Control Bar Applications LE Navigation Keys Headset Mute Call Log Options Message Quit 553 8625B Avaya 3900 Series Digital Deskphone Avaya 3904 Digital Deskphone The Avaya 3904 Digital Deskphone has six Programmable Line DN Feature Keys self labeled with two features or lines configured on each key It also has four Context Sensitive Soft Keys self labeled Avaya 3904 Digital Deskphone
20. K 2 Press the Features Key 3 Press the Dial Pad Number Key for the SEE Auto Dial position assigned to the number you want to call The number dials automatically Use Speed Call The Speed Call feature allows you to automatically dial frequently called numbers by entering a one two or three digit code Contact your network administrator to determine the capacity of your Speed Call list A telephone designated as a Speed Call Controller can program or edit the Speed Call list This feature must be enabled by your network administrator To store a Speed Call Entry Pondus Fx 1 Without lifting the handset press the Features Key assigned to the Speed Call Controller feature The Feature Activation Indicator flashes 3 Dial a1 to 3 digit Speed Call code SEE ask your network administrator for the number of digits required 4 Dial the number you want to program SEE to the Speed Call code entered in the previous step aag 2 Press the Dial Pad Number Key CA Fe 5 Press the Features Key 6 Press the Dial Pad Number Key for the SEE Speed Call Controller feature Avaya 3901 Digital Deskphone Feature Operation To make a Speed Call rp um 1 Lift the handset gt Feature 3 2 Press the Features Key 3 Press the Dial Pad Number Key for the SEE Speed Call Controller feature or the Speed Call User feature 333 4 Dial the Speed Call code of the number you want to call
21. Key to exit Access and use the Callers List Avaya 3904 Digital Deskphone To access the Callers List using the Directory Log Key rezono TO CM Call Lod Callers List 1 Press the Directory Log Key 2 Use the Navigation Keys to highlight Call Log Callers List Call Log Select Hew Old EB NUN To access the Callers List using a Context Sensitive Soft Key or a Programmable Feature Key Callers To make a call from the Callers List ai 2498 Dial To exit the Callers List without making a call or renna C 3 Press the Select Key 4 Press the New Key to go to the top of the new calls list or press the Old Key to go to the top of the old calls list Press the Callers Key If there are new calls you are presented with the first call in the new calls list If there are no new calls you are presented with the first call in the old calls list 1 Use the Navigation Keys to highlight the number you want to call Note 1 If you are calling an external or long distance number you will need to edit the number to add the access codes required by your system to make an external or long distance call Note 2 Press the Pause Key to insert a 1 5 second pause in the dialing string 2 Press the Dial Key to call the number selected You leave the Callers List when you make the call Press the Quit Key or the Directory Log Key to exit Redi
22. a user to enter a billing number If the account code is required the user is prompted to enter a code by a tone after the telephone number is dialed If a user wishes to voluntarily enter an account code then flash the switch hook and enter the Account Code FAC Flash the switch hook again to return to the call To charge or force charge a local or a long distance call to an account before you dial 1 Lift the handset om Charge 2 Press Charge Key or enter the Call 3 Detail Recording Charge Account FFC 3 3 Dial the charge account number You receive dial tone i 4 Dial the number To charge a call in progress RE 7 S l Press the Transfer Key Charge 2 Press Charge Key or enter the Call a Detail Recording Charge Account FFC 3 3 Dial the charge account number 2637 2 EB 4 Press the Line DN Key to return to your call To charge a call to an account when Additional Call Features you transfer a call To charge a call to an account when you add someone to a conference call Transfer A NV Charae HEE EEE Transfer J NM Cont Charge EEE H Conf 5 Press the Transfer Key The call is placed on hold Press Charge Key or enter the Call Detail Recording Charge Account FFC Dial the charge account number You receive dial tone Dial the number to where the call is to be transferred Press the Transfer Key when you hear the t
23. are on a call One other person can now join the call if they press the shared Line MADN Key on their telephone Note Repeat this step to allow additional persons to join the call To re establish Privacy if the additional person does not join the call 2637 Press the DN Key for which Privacy Release is active Additional Call Features Radio Paging Some telephone systems can have an on site Radio Paging system This system feature allows you to page a person and stay on the line until they answer The paged person answers the call when they enter a special Paging Meet me code from any telephone This connects the person paged to the party who paged them Note On the Meridian SL 100 dial the Paging Feature Access Code FAC A network connection is established with the paging access trunk This provides access to loudspeaker paging equipment Automatic Pre selection Automatic Post selection and Special Radio Paging features do not apply to Meridian SL 100 To use Automatic Pre selection Meet me page 1 Lift the handset CA 383 2 Dial the Radio Paging Access FFC You receive paging dial tone 3 Dial the number of the party you want SEE to page You receive ringback ring tone Note 1 The person you paged uses any telephone to enter the Radio Paging Answer FFC plus their own DN This action connects you and the person paged Note 2 If your call goes unanswered for a preset ti
24. assigned to your telephone With this line you can reach an outside number without dialing a code to access an outside line Internal extensions cannot be dialed from a private line Redial List The Redial List is accessed through the Call Log Key on the Avaya 3903 Digital Deskphone and through the Directory Log Key on the Avaya 3904 Digital Deskphone It lists outgoing numbers for calls that have been made from your telephone Ringback ring tone Ringback ring tone is the sound you hear when a call you have made is ringing at its destination Shared Directory Number A shared Directory Number is a DN extension that is shared by two or more telephones This is also known as a Multiple Appearance DN MADN Special dial tone The special dial tone refers to three consecutive short tones followed by steady dial tone that you hear when accessing some of your telephone features Switch hook The switch hook is the button which the handset presses down disconnecting your call when you replace the handset When lifted the handset releases the switch hook and you either answer an incoming call or you receive dial tone indicating that your telephone is ready to make a call Your telephone call features Your telephone call features Your network administrator assigns features to your programmable feature keys Whenever this guide describes a procedure that requires special codes ask your network administrator to provide t
25. must be set up by your network administrator To make an Intercom call CERO 1 Lift the handset Intercon GED 2 Press the Intercom Key 3 Dial the one or two digit code for the 113 intercom group member you wish to call To answer an Intercom call while on a line other than your Intercom group line 1 Press the Hold Key to put the current Hold I call on hold or or Goodbye y Press the Goodbye Key to end the call T eee 2 Press the Intercom Key and begin to speak Answer a call Answer a call When you receive an incoming call your telephone rings and the LCD indicator flashes To answer a call CN or or 2637 2 NB or Omm 3 Lift the handset or Press the Handsfree Key Avaya 3902 3903 and 3904 Avaya 3902 Digital Deskphone or Press the Line DN Key beside the LCD indicator as it flashes or Press the Headset Key if you have a headset connected to your telephone available on the Avaya 3903 and 3904 Avaya 3902 Digital Deskphone While on an active call While on an active call This section describes features that you can use while on an active call Place a call on Hold Use the Hold feature when you are talking with one party and a second coll comes in on a second line You can answer the second call and retain the original call by putting it on Hold To place a call on Hold Press the Hold Key E The LC
26. of the incoming call Card View The Card View displays a directory entry name and telephone number Context Sensitive Soft Keys The four keys located directly below the display on the Avaya 3903 and 3904 Digital Deskphones are referred to as Context Sensitive Soft Keys The label and function of each key changes depending upon the available features or the active application Copy Key The Copy Key allows the Avaya 3904 Digital Deskphone to copy information from an application like Corporate Directory or from the Callers List or Redial List to the Personal Directory Date time display feature The Date time display feature shows the month and date while the telephone is in an idle state Directory Number DN The Directory Number DN is a telephone number that consists of one to seven digits The DN is commonly known as an extension number Feature Access Codes FACs Feature Access Codes FACs allow you to access features for which you do not have a fixed or soft feature key Feature Access Codes are applicable to the Meridian SL 100 system only For your convenience the FACs for your system can be printed on a page located at the back of this guide Flexible Feature Codes FFCs Flexible Feature Codes FFCs allow you to access features for which you do not have a fixed or soft feature key Flexible Feature Codes are applicable to the Avaya Meridian 1 system only For your convenience the FFCs for your syste
27. the Avaya Meridian 1 or the Wake Up Request FAC on the Meridian SL 100 format hhmm 283 3 Dial the wake up time in a 24 hour 4 Press the Goodbye Key Note On the Meridian SL 100 after you enter the FAC you receive a second dial tone Enter four consecutive digits to specify an hour and minute The reminder time is specified in 24 hour format i e for 6 00 PM input 1800 You receive a confirmation tone Gooeve f Sy To cancel a wake up call CAN 2 Dial the Automatic Wake Up BEE Deactivate FFC on the Avaya Meridian 1 or the Wake Up Cancel FAC on the 1 Lift the handset Hospitality features Gooeve f Sy To verify the time for the wake up call Secum EEE EEE Gooeye f Sy Meridian SL 100 3 Press the Goodbye Key Note On the Meridian SL 100 after you enter the FAC you receive a confirmation tone 1 Lift the handset 2 Dial the Automatic Wake Up Verify FFC 3 Dial the wake up time in a 24 hour time format hhmm If it is correct you receive a confirmation tone Note This feature is not available on the Meridian SL 100 To change the specified time for a wake up call on the Meridian SL 100 you must first deactivate the feature and then activate the feature with a new request 4 Press the Goodbye Key Note In 24 hour time format 7 30 AM is entered as 0730 9 45 PM is 2145 Hospitality features Message Registration Me
28. the name using this method Copy a number from the Redial List You can copy a number from the Redial List to the Personal Directory To copy a number from the Redial List em 1 Use the Navigation Keys to highlight Tap the name or number in your Redial List that you want to copy to your Personal 2498 Directory Copy Fa 2 Press the Copy Key The displays shows Coe ta Dirctre 3 Press the Directory Key Access and use the Personal Directory Hert 4 Press Next to copy the incoming call without editing the name Edit the number if required see notes for step 5 and go to step 6 or Clear Press Clear to make changes to the name before saving Add the name using the dial pad Delete and Case Keys as needed Press the Next Key Make changes to the telephone number if required m x C Note 1 The number may contain up to 31 digits Note 2 Press the Pause Key to insert a 1 5 second pause in the dialing string Note 3 If you are copying an external or long distance number be sure that your directory entry includes the access codes required by your system to make an external or long distance call Done 6 Press the Done Key The entry is saved to your Personal Directory and you are LJ returned to the Redial List Set to Set Messaging Set to Set Messaging With the Set to Set Messaging application activated available on the Avaya 3903 and 3904 Digital Deskphone an int
29. tr l Press the Directory Log Key Select 2 Press the Select Key in the Directories menu fo select Personal Directory 3 Note When you press the Directory Log Key your Personal Directory is automatically selected At this point you may begin searching the directory using the telephone s dial pad See Search for an entry on page 121 Add a Personal Directory entry After accessing your Personal Directory AddHew 1 Press the Add New Key 383 2 Dial the new name Access and use the Personal Directory Example To enter the name and telephone number for Chris 383 v v v SES SE SE Bog Done 1 Dial the name using the key pad Note Press the Up Navigation Key to access special characters you may want to include in the name Use the Navigation Keys to locate the character you want to include Press the Select Key to choose the highlighted character Press the Return Key to return to name entry without selecting a special character 2 Press the dial pad key with the desired letter repeatedly until that letter appears on the display 3 Press the right arrow key to go to the next letter Note The cursor automatically advances to the next position if a different from last key is pressed or after a short pause 4 Press the Next Key 5 Use the dial pad to enter the telephone number associated with the name entered above Note 1 The numbe
30. up to six people including yourself Contact your network administrator to determine the maximum number of people your system allows on a conference call To set up a conference call Cont 1 Press the Conference Key while you 73 are on a call The other party is on hold and you receive dial tone The screen displays Call on hold dial number 2 Dial the number of the person you SEE want to add to the conference Swap Canes 3 Press the Swap Key to switch between or talking with the original caller and the BEES mer new caller Press the Connect Key to complete the conference Everyone is able to join the conversation If the person you attempt to add to the conference is unavailable A 7 Eo 1 Press the Goodbye Key 23 2 em 2 Press the Line DN Key with the flashing icon to return to your original call Talk with more than one person Join a call Avaya 3902 Digital Deskphone The Call Join feature allows you to connect an incoming call to a call already in progress thereby creating a conference call In order to use Call Join your telephone must be configured with either a second line DN or a Call Waiting Key To connect a call on hold on a different line to your current call Conf 1 Press the Conference Key GE 2 Press the Key that has the caller you want to connect to your current call Conf 3 Press the Conference Key again jJ The person on hold joins your conversation Joi
31. will automatically set up a call to the last incoming call on your Directory Number DN Check with your network administrator regarding the availability of this feature To activate Automatic Recall 2498 Ga EEE CN To cancel Automatic Recall 2498 EE EEE Press the Line DN Key Dial the Automatic Recall Activate FAC An announcement may provide additional instructions or announce the number of the last incoming call and provide you with a choice of whether or not to continue with the recall If you continue the recall the Automatic Recall feature will dial the last number that called you If the number is busy Automatic Recall will continue trying until the line is idle When both your line and the called party s line are idle your telephone will ring When the telephone rings lift the handset You will hear normal ringback ring tone Press the Line DN Key Dial the Automatic Recall Deactivate FAC Note Availability of this feature is dependent upon your Meridian SL 100 system software and network connections Meridian SL 100 CLASS Features Customer Originated Trace The Customer Originated Trace feature allows you to activate an immediate trace of the last incoming call to your Directory Number DN without requiring prior approval and manual intervention by your network administrator Customer Originated Trace may be activated on a per call basis This feature may be activat
32. 03 and 3904 Digital Deskphones and Group listening features Avaya 3903 and 3904 Digital Deskphones The speaker LED lights to indicate handsfree is active the LED flashes to indicate Group listening is active The Mute Key allows you to listen to a conversation without being heard This is especially useful when you only want to listen on a conference call Push the Mute Key again to return to a two way conversation The Mute Key applies to handsfree handset and headset microphones The Mute LED flashes when Your Telephone s Controls Cor Options ag K Message js X Directory Log Lr Call Log vA ON Applications 7 2 as C8 the Mute option is in use The Navigation Keys allow you to scroll through Menus and lists on the display The Copy Key copies incoming or outgoing call numbers into the Personal Directory on the Avaya 3904 Digital Deskphone The Quit Key ends an active application Pressing the Quit Key does not affect the status of calls currently on your telephone Note If you press the Quit Key before the Done Key you exit without saving changes Press the Done Key to exit and save changes The Options Key allows you to access and modify telephone options The Message Key provides access to your voice messaging system The Directory Log Key Avaya 3904 Digital Deskphone allows you to access
33. 03 and 3904 Digital Deskphones Use the Transfer feature to redirect a call to a third party To use the Transfer feature Trans l 383 Connect 3 Syar EB EN Press the Transfer Key The other party is on hold and you receive a dial tone The screen displays Call on hold dial number Dial the number of the telephone where the call is to be transferred Press the Swap Key to switch between talking with the original caller and the new caller Press the Connect Key to complete the transfer The two callers are connected and your telephone is ready to make or receive new calls While on an active call To go back to the original call if the transfer is incomplete Goodbye y oe 1 Press the Goodbye Key 2 Press the Line DN Key with the 237 2 EB y m flashing icon to return to your original call Use Timed Reminder Recall Timed Reminder Recall gives you a reminder tone when a call you transferred is not answered To use Timed Reminder Recall diss 1 Press the Transfer Key The call is put on hold 2 Dial the number where you want to SEE transfer the call Then 3 Press the Transfer Key again or or v Replace the handset before the person O answers This starts the recall timer Note 1 On the Meridian SL 100 do not press the Transfer Key again replace the handset before the person answers Meridian SL 100 uses the Blind Transfer Recall feature Note 2 If the trans
34. 1 digits Note 2 If you are storing an external or long distance number be sure that the appropriate access codes are included 333 2 Dial the number to be stored on the 3 Press the Auto Dial Key again The RutoDial y ag number is stored on the key Note To change the key label Autobial select Change feature key label from the Options List menu Please see Change a Feature Key label Avaya 3902 Digital Deskphone on page 91 for detailed instructions Ring Again Avaya 3902 Digital Deskphone Use the Ring Again feature when you dial a number and receive a busy tone or no answer The Ring Again feature lets you know when the person you dialed is available or has used their telephone The feature notifies you when to redial your party The Ring Again feature automatically redials the number To use Ring Again 1 Dial a number and receive a busy tone BEE or no answer Note On the Meridian SL 100 Ring Again is available on busy tone only RingAan 2 Press the Ring Again Key To call a Ring Again party when you When the number you want to reach is receive notification available or the person has re used their set you hear the Ring Again tone 1 Liftthe handset you receive dial tone Cv RingAan 2 Press the Ring Again Key Make a call To cancel Ring Again before notification RingAgn Press the Ring Again Key a second time before hearing the notification tone Ring Again Avaya 3903 and
35. 2 Dial the number Note 1 Press the Pause Key to insert a 1 5 second pause in the dialing string Note 2 If you are calling an external or long distance number be sure that the appropriate access codes are included 2637 aaO 3 Press a Line DN Key to receive dial lone The displayed predialed number is automatically dialed 4 Liftthe handset when the called party CG o gt 2 answers or if on handsfree begin to talk Note You cannot use the Predial feature if the Live dial pad feature is active Make a call Make a call This section describes features that you can use when you make a call There are several ways to make a call from your Avaya 3900 Series Digital Deskphone To make a call from your telephone use the features described in this chapter To make a call Soup or 2637 ES or or Heiser 3 EEE To change from handset to headset Cheater 3 1 Lift the handset or Press the Line DN Key or Press the Handsfree Key Note The Handsfree Key must be enabled by your network administrator or Press the Headset Key if you have a headset connected to your telephone s headset jack available on the Avaya 3903 and 3904 Digital Deskphones Note See Set On hook default path on page 101 and Headsets on page 141 for information on connecting a headset to your Avaya 3903 or 3904 Digital Deskphone 2 Dial the number Note
36. 3902 3903 and 3904 Digital Deskphones features and how to use them The Avaya 3902 3903 and 3904 Digital Deskphones are described in the main portion of this document The Avaya 3901 Digital Deskphone is described in a separate section of this document For information on the Avaya 3905 Digital Deskphone refer to the Avaya 3905 Digital Deskphone User Guide Avaya 3901 Digital Deskphone The Avaya 3901 Digital Deskphone has one Line DN Key and can be programmed with up to five features Avaya 3901 Digital Deskphone Feature Activation Indicator Feature Goodbye Line DN CN r Hold Message Call Status Incoming Call Indicator ma UU OOO Feature Card gop gop Mz IL Volum ntrol Bar Sume i 553 8966 Note The Meridian SL 100 configures the Line DN Key as a Directory Number only Avaya 3900 Series Digital Deskphone Avaya 3902 Digital Deskphone The Avaya 3902 Digital Deskphone has one Line DN Key and three Programmable Soft Keys self labeled Avaya 3902 Digital Deskphone LCD Indicator Message Waiting Light Incoming Call Indicator TU Lo One Line DN Programmable C Soft Keys gouas self labeled C a g C 9 Options LED C C C J Message Handsfree Key D Transfer C J U Cj
37. 3904 Digital Deskphones Use the Ring Again feature when you dial a number and receive a busy tone or no answer The Ring Again feature lets you know when the person you dialed is available or has used their telephone The feature notifies you when to redial your party The Ring Again feature automatically redials the number To use Ring Again 1 Dial a number and receive a busy tone BEE or no answer Note On the Meridian SL 100 Ring Again is available on busy tone only Ringagn 2 Press the Ring Again Key The screen displays Ring again is achive To call a Ring Again party when you When the number you want to reach is receive notification available or the person has re used their set you hear the Ring Again tone pr 1 Liftthe handset or press a line DN D key RraCall 2 Press the Ring Call Key To cancel Ring Again before notification CanclRR Press the Cancel Ring Again Key The screen displays Ring Again is cancelled Make a call Redial last number called Last Number Redial allows you to automatically redial the last number you dialed This feature must be enabled by your network administrator To use Last Number Redial when using the handset Sra 1 Lift the handset 256z7 c 2 Press a Line DN Key To use Last Number Redial when using handsfree 26z7 emm Press the Line DN Key twice 237 NB The last number you dialed is automatically redialed Note On Meridian SL 100 press t
38. AVAYA Avaya 3901 3902 3903 and 3904 Digital Deskphones User Guide Avaya Communication Server 1000 Document Status Standard Document Version 01 03 Part Code NN42370 107 Date December 2010 AVAYA 2010 Avaya Inc All Rights Reserved Notices While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing Avaya assumes no liability for any errors Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes Documentation disclaimer Avaya shall not be responsible for any modifications additions or deletions to the original published version of this documentation unless such modifications additions or deletions were performed by Avaya End User agree to indemnify and hold harmless Avaya Avaya s agents servants and employees against all claims lawsuits demands and judgments arising out of or in connection with subsequent modifications additions or deletions to this documentation to the extent made by End User Link disclaimer Avaya is not responsible for the contents or reliability of any linked Web sites referenced within this site or documentation s provided by Avaya Avaya is not responsible for the accuracy of any information statement or content provided on these sites and does not necessarily endorse the products services or inform
39. Camp on allows you to transfer an external call to a busy extension When the busy extension disconnects from its current call the transferred call will ring at the now idle extension To activate Station Camp on after answering an incoming external telephone call Trans 383 Connect 1 Press the Transfer Key The external party is on hold and you receive a dial tone The screen displays Call on hold dial number 2 Dial the internal extension number of the telephone where the call is to be transferred 3 Onthe Avaya 3903 and 3904 Digital Deskphones only press the Connect Key Note The person you called hears a tone and you hear ring ringback signal or busy engaged signal depending on the options chosen The external caller hears ring ringback signal or music 4 Replace the handset The external caller is now camped on to the number you dialed Note 1 You cannot camp on to an extension that has the Call Waiting feature configured Note 2 If the camped on call is not accepted within a specified period of time it returns to you or to the Attendant Contact your network administrator to determine where and after what period of time unanswered calls are re routed Additional Call Features Privacy Release Privacy Release allows one or more people who share your DN to join your call To use Privacy Release while on an established call Peiupis um Press the Privacy Release Key while you
40. D indicator flashes beside the line on hold Note 1 If the Automatic Hold feature is configured for your Meridian 1 the active call is automatically put on hold when you answer the second call Note 2 On the Meridian SL 100 Automatic Hold is the default feature Nofe 3 The caller hears music while on hold if the Music on Hold feature is configured for your system To retrieve a call on hold 2637 Press the Line DN Key beside the z UB flashing LCD indicator Transfer a call Avaya 3902 Digital Deskphone Use the Transfer feature to redirect a call to a third party To use the Transfer feature Ts 1 Press the Transfer Key Transfer y J The other party is on hold and you receive dial tone The LED indicator light flashes steadily where the call is to be transferred 3 2 Dial the number of the telephone While on an active call ND 3 Transfer J To go back to the original call if the transfer is incomplete 2 NB When you hear the ring or a person answers press the Transfer Key to complete the call transfer The LED indicator goes from steady on to off If the person you called is not available press the Line DN Key to reconnect to the original call Note On the Meridian SL 100 press the Transfer Key dial the number and press the Goodbye Key If you press the Transfer Key the second time you get a three way conference Transfer a call Avaya 39
41. Park DCPK A access the Personal Directory 114 Accessory Connection Module ACM 140 account code 64 66 Analog Terminal Adapter ATA 140 announcement 63 75 Anonymous Caller Rejection 82 answer calls 34 applications Corporate Directory 126 Set to Set Messaging 123 Applications Key 14 area code setup 98 attendant 17 Attendant Recall 38 Auto Dial 26 134 135 display number 26 Auto Dial Transfer 62 Automatic Answerback 46 Automatic Callback 83 Automatic Hold 136 137 Automatic Recall 84 Automatic Wake Up 77 Avaya 3901 Digital Deskphone feature operation 132 fixed keys 132 key layout 9 Avaya 3901 Digital Deskphone Fea tures Auto Dial 134 135 call status indication 139 Call Transfer 136 Conference 137 Feature Activation Indicator FAI 139 make a call 139 Message Waiting Indicator MWI 139 receive calls 139 Ring Again 138 Speed Call 135 Avaya 3902 Digital Deskphone display 87 key layout 10 Options List 90 Avaya 3903 Digital Deskphone Callers List 109 display 87 key layout 11 Options List 90 Redial List 112 Avaya 3904 Digital Deskp 104 Avaya 3904 Digital Deskphone Callers List 110 display 89 key layout 12 Options List 90 Personal Directory 114 Personal Directory access 105 Redial List 113 121 Avaya Meridian 1 18 B busy 61 Busy Override 68 buzz 62 C call accounting 43 Call Charge Avaya 3902 Digital Deskphone 64 Avaya 3903 3904 Digital Desk phones 66 Call Detail Recording Charge
42. Whenever you read Lift the handset in this guide you may alternatively press a free Line DN Key Handsfree Key or the Headset Key You receive dial tone with each of these actions The Headset Key is used to switch to the headset mode of operation The LED lights steadily to indicate that Make a call you are in headset mode Make a call Make a call while on hook To make a call while on hook leave the handset in the cradle while you dial a number To dial on hook 2637 NN 1 Press a Line DN Key 2 Dial the number when you receive dial SEE tone so 3 Lift the handset when the called party D answers Auto Dial Auto Dial lets you dedicate a feature key to a specific telephone number When the Auto Dial Key is pressed the number is dialed automatically This feature must be enabled by your network administrator To use Auto Dial proe 1 Lift the handset ButoDial mu 2 Press the associated Auto Dial Key The number is dialed automatically To display the Auto Dial number Avaya 3903 and 3904 Digital Deskphones ee oe 1 Press the Display Key Note On the Meridian SL 100 press the Inspect Key to display the number ButoDial cmm 2 Press the configured Auto Dial Key The number appears on the display To store an Auto Dial number 1 Press the Auto Dial Key without liftin Autobial y g the handset Make a call Auto Dial Key Note 1 The number may contain up to 3
43. a language The display is available in multiple languages After you select Language from the Options List menu eam 1 Use the Navigation Keys to highlight Jap the desired language e g German Deutsch Select 2 Press the Select Key Press the Done Key to save changes Press the Quit Key or Options Key to exit Change a Feature Key label Avaya 3902 Digital Deskphone You can change the labels on the three feature keys located at the bottom of the display on the Avaya 3902 Digital Deskphone To change a Feature Key label 1 Use the down Navigation Key to ID highlight Change feature key label Change feature key label Select 2 Press the Select Key This action takes you to the Feature Key menu and highlights Edit a feature key label Select 3 Press the Select Key again NN The prompt asks you to select the key you want to change gm 4 Usethe Navigation Keys to highlight Tp the label you want to change e g Rutap1 Options List Select 5 Press the Select Key 6 Press the Dial Pad Key that is printed BEE with the first letter in your new label Press the key until the correct character appears 7 Repeat step 6 until you have changed the entire label Press the Done Key to save changes Press the Options Key to exit Note 1 For a detailed example of using the dial pad to enter text into your Avaya 3900 Series Digital Deskphones please see Add a Personal Directory entr
44. acteristics of your phone Screen prompts take you step by step through procedures and keep you informed on the status of the following settings Language Change feature key label Screen contrast Volume adjustment Ring type Call log options Live dial pad Preferred name match Area code set up Call timer enable Date time format Key click enable Headset port on call Headset port external alerter and recorder interface Call indicator light On hook default path and Display diagnostics Most of the options are available to you on the Avaya 3902 3903 and 3904 Digital Deskphones Some of the options are available only if turned on by your network administrator others are designed for specific models in the Avaya 3900 Series Digital Deskphones To change any option s setting 1 Press the Options Key Options f M 2 Use the Navigation Keys to scroll up gm or down through the options list g P Select 3 Press the Select Key when the desired p option is highlighted 4 Change the option s settings Refer to the following pages for details The display also provides you with information to adjust your selection Dane 5 Press the Done Key to save your EN changes 6 Press the Quit Key or Options Key to Quit Em exit or Comos amp Note If you press the Quit Key or Options Key before you press the Done Key you exit the Options List without saving your changes Select
45. al Desk phones 56 Context Sensitive Soft Keys 11 12 17 copy from Redial List 121 Copy Key 14 17 Corporate Directory 126 Customer Originated Trace 85 D date format 99 Date time display 17 Dial Key 15 Dial Tone interrupted 17 dial tone special 18 dialing on hook 23 26 predial 23 Direct Inward System Access 52 53 directory 104 password protection 106 Integration Directory Number DN 17 79 81 Directory Number DN Key 15 Directory Log Key 14 105 106 107 108 114 display Avaya 3902 Digital Deskphone 87 Avaya 3903 Digital Deskphone 87 Avaya 3904 Digital Deskphone 89 display diagnostics 101 Display Key 44 Display based Expansion Module 140 DN 17 Done Key 14 90 E Electronic Lock 54 Enhanced Override 70 External Alerter and Recorder Interface 140 F Feature Access Code FAC 17 19 45 47 49 51 52 68 73 77 78 82 83 84 85 86 130 131 144 Feature Activation Indicator FAI Avaya 3901 Digital Deskphone 139 feature key change label Avaya 3902 Digital Deskphone 91 change label Avaya 3903 3904 Digital Deskphones 93 feature operation Avaya 3901 Digital Deskphone 132 Features Key Avaya 3901 Digital Deskphone 133 Fixed Keys 17 Flexible Feature Code FFC 17 19 45 47 52 53 54 59 64 65 73 77 78 130 131 143 Forced Camp on 69 forward calls all calls Avaya 3902 Digital Desk phone 49 Avaya 3903 3904 Digital Deskphones 50 internal calls 51 remote activation 52 selectiv
46. al Deskphone 10 Avaya 3903 Digital Deskphone 11 Avaya 3904 Digital Deskphone 12 Your Telephone s Controls 13 Terms you should know 17 Your telephone call features 19 Use handsfree calling Avaya 3902 3903 and 3904 Digital Deskphones 19 Activate deactivate Group listening 21 Use the Predial feature 23 Make a call 24 Make a call while on hook 26 Auto Dial 26 Ring Again Avaya 3902 Digital Deskphone 27 Ring Again Avaya 3903 and 3904 Digital Deskphones 28 Redial last number called 29 Use Speed Call Avaya 3902 Digital Deskphone 30 Use Speed Call Avaya 3903 and 3904 Digital Deskphones 31 Make a System Speed Call 32 Use Hot Line 32 Make an Intercom call 33 Answer a call 34 While on an active call 35 Place a call on Hold 35 Transfer a call Avaya 3902 Digital Deskphone 35 Transfer a call Avaya 3903 and 3904 Digital Deskphones 36 Use Timed Reminder Recall 37 Use Attendant Recall 38 Use Call Park Avaya 3902 Digital Deskphone 38 Use Call Park Avaya 3903 and 3904 Digital Deskphones 40 Calling Party Number Avaya 3902 Digital Deskphone 43 Calling Party Number Charge Account Avaya 3903 and 3904 Digital Desk phones 43 Display incoming calls 44 Trace a Malicious call 45 Incoming calls 46 Activate Automatic Answerback 46 Use Call Pickup 47 Use Call Waiting 48 While you are away from your desk 49 Forward calls Avaya 3902 Digital Deskphone 49 Forward calls Avaya 3903 and 3904 Digita
47. al List Redial List The Redial List available on the Avaya 3903 and 3904 Digital Deskphones records your last 20 Avaya 3904 Digital Deskphone or 5 Avaya 3903 Digital Deskphone outgoing calls and can be password protected On the Avaya 3904 Digital Deskphone you can copy these numbers to your Personal Directory Access and use the Redial List Avaya 3903 Digital Deskphone To access the Redial List using the Call Log Key Call Log TA ON 1 Press the Call Log Key 2 Use the Navigation Keys to highlight ec Redial List Redial List Select 3 Press the Select Key To access the Redial List using a Context Sensitive Soft Key or a Programmable Feature Key Redial Press the Redial Key You are presented with the most recently dialed NN number To make a call from the Redial List eim 1 Use the Navigation Keys to highlight Jap the number you want to call Note If you are calling an external or long distance number be sure that the appropriate access codes are included 35951212 Bisi 2 Press the Dial Key Your call is automatically dialed and you exit the ME Redial list Redial List Access and use the Redial List Avaya 3904 Digital Deskphone To access the Redial List using the Directory Log Key Directory Log tr l Press the Directory Log Key 2 Use the Navigation Keys to highlight Jap Call Log Redial List Call Loa Redial List Select 3 Press Selec
48. aling Speed Call codes which may override your telephone s class of service restrictions The System Speed Call feature is set up on the system by your network administrator It is a speed dial number that is common to many users therefore it is set up on the system not on your individual telephone To make a System Speed Call CN 1 Lift the handset SScCLlr SScUser 2 Press the System Speed Call or Controller key or the System Speed EE BEES Call User Key 3 Dial the Speed Call code assigned to REE the telephone number The number is automatically dialed Use Hot Line The network administrator can program a Hot Line Key that allows you to dial a specific number automatically The network administrator can apply other features to the Hot Line such as Call Redirection so that the Hot Line call is answered by a person and not by a voice mail box To use Hot Line Hotline Press the Hot Line Key The Hot Line Key automatically dials the number Note 1 On the Meridian SL 100 system the Automatic Line AUL feature is the same as the Hot Line feature Note 2 If your main DN is a Hot Line lift the handset The Hot Line dials the number automatically Make a call Make an Intercom call The Intercom feature connects a group of people together through an Intercom Key You can use the Intercom feature to call a member of your intercom group by pressing a code assigned to each member of the group The intercom group
49. all can put the call on hold Note 3 On the Meridian SL 100 use the Preset Conference feature for group calls Dial the specific DN for Preset Conference simultaneous ringing of the pre selected parties is activated Talk with more than one person To answer a Group Call CAN To end a Group Call Gooeve f sga Lift the handset Note 1 If you are on a call and you receive three 10 second tones this is the notification of a group call on your current extension Note 2 If you are on a call on another line on your telephone Avaya 3903 and 3904 Digital Deskphones when a group call is made you receive a long tone through the handset or speaker Note 3 You do not receive notification of a group call if you are already on a conference call or another group call Press the Goodbye Key Note When the person who made the group call disconnects the call terminates for all members of the group However the members of the Group Call can disconnect from the call and not affect other members on the call Work without interruption Work without interruption This chapter describes features that provide you with uninterrupted work time Activate Make Set Busy Make Set Busy allows you to make your telephone appear busy to all callers To activate Make Set Busy MakeSetEsu Press the Make Set Busy Key To deactivate Make Set Busy MakeSetBsu NN Press the Make Set Busy Key a second time
50. ary Press the Done Key to save the changes Press the Quit Key or the Directory Log Key to exit Access and use the Personal Directory Delete your Personal Directory To delete your Personal Directory DelList 1 Press the Delete List Key HEN The display shows Delete a11 entries Wes Ho 2 Press the Yes Key if you want to delete or all the entries in your Personal E Directory or press the No Key if you want to return to the top of the Personal Directory with no changes made 3 Press the Quit Key or the Directory Log Key to exit or raa 5B Use the Personal Directory to make a call To use the Personal Directory to make a call 1 Use the Navigation Keys to highlight Tap the desired name or number Note If you are dialing an external or Perehasing long distance number be sure that your directory entry includes the access codes required by your system to make an external or long distance call Dial 2 Press the Dial Key 7 1 Note If your primary DN is busy the following message will be displayed Unable to Dial Buss Primar Line Press the OK Key to clear the message Select an available DN Key and press the Dial Key again Access and use the Personal Directory Use Card View The Card View feature provides additional information about the Personal Directory entry To look at the Card View E Purchasing dS To dial from the Card View CEN Dial
51. ation described or offered within them Avaya does not guarantee that these links will work all the time and has no control over the availability of the linked pages Warranty Avaya provides a limited warranty on this product Refer to your sales agreement to establish the terms of the limited warranty In addition Avaya s standard warranty language as well as information regarding support for this product while under warranty is available to Avaya customers and other parties through the Avaya Support Web site http www avaya com support Please note that if you acquired the product from an authorized reseller the warranty is provided to you by said reseller and not by Avaya Licenses THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE HTTP SUPPORT AVAYA COM LICENSEINFO ARE APPLICABLE TO ANYONE WHO DOWNLOADS USES AND OR INSTALLS AVAYA SOFTWARE PURCHASED FROM AVAYA INC ANY AVAYA AFFILIATE OR AN AUTHORIZED AVAYA RESELLER AS APPLICABLE UNDER A COMMERCIAL AGREEMENT WITH AVAYA OR AN AUTHORIZED AVAYA RESELLER UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE WAS OBTAINED FROM ANYONE OTHER THAN AVAYA AN AVAYA AFFILIATE OR AN AVAYA AUTHORIZED RESELLER AND AVAYA RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU AND ANYONE ELSE USING OR SELLING THE SOFTWARE WITHOUT A LICENSE BY INSTALLING DOWNLOADING OR USING THE SOFTWARE OR AUTHORIZING OTHERS TO DO SO YOU ON BEHALF OF YOURSELF
52. ay incoming calls The Display Key allows you to be on an active call and display an incoming callers name and or number if not automatically displayed without interfering with the call in progress To view the name of a second caller while on a call in progress Dissla 1 Press the Display Key 2637 2 m 2 Press the flashing Line DN Key The call waiting information appears on the display Note 1 Use of the Display Key does not interfere with the call in progress Note 2 You can use the Display Key in combination with other feature keys to display information associated with the feature Note 3 On the Meridian SL 100 while on an active call press the Inspect Key to view information on an incoming call While on an active call Trace a Malicious call Malicious Call Trace provides a way for you to trace nuisance calls The feature is available for both internal and external calls When the key is pressed your Directory Number and the telephone number of the caller are recorded for access by your network administrator To use Call Trace while you are on a call CallTrace GD Press the Call Trace Key Note On the Meridian SL 100 press the MalcsHold Malicious Call Hold Key To use Call Trace if you do not have a Call Trace Key n Conf 1 Press the Transfer Key or the 3 or 3 Conference Key Note On the Meridian SL 100 press only the Transfer Key 2 Dial the Malicious Call Trace FFC gaa Ava
53. bers stored in the Directory and Callers List Avaya 3903 and 3904 Digital Deskphones The Dial Key accesses the Primary Directory Number PDN Key to make a call The More Key allows you to access additional layers of Context Sensitive Soft Keys Programmable Soft Keys Avaya 3902 Digital Deskphone or Context Sensitive Soft Keys Avaya 3903 and 3904 Digital Deskphones are configured for various features and functions on the Avaya 3900 Series Digital Deskphones The Soft Keys are located below the display area These keys have an LCD label above them that changes based on available features functions or the active application Your Telephone s Controls Calluait a GEB Programmable Line DN Feature Keys Avaya 3903 or 3904 Digital Deskphone are located at the sides of the upper display area Once configured these Programmable Line DN Feature Keys provide one touch feature activation An status icon indicates call or feature status Terms you should know Terms you should know Attendant The attendant is a telephone operator in your organization Call Log The Call Log can be configured to store either unanswered or all incoming calls These entries can be accessed through your directory menu Call party information When your telephone rings the display shows Call Party Name Display CPND information The system must have CPND enabled The display shows the phone number and name if available
54. cter you want to include Press the Select Key to choose the highlighted character Press the Return Key to return to label entry without selecting a special character To restore one key label Avaya 3904 Digital Deskphone 1 From the Feature Key menu use the E down Navigation Key to highlight Restore one key label Restore one key label Select 2 Press the Select Key Purchasing EB 3 Press the Programmable Line DN Feature Key self labeled that you want to restore to the original label e g Purchasing Press the Done Key to return to the Options List menu Press the Quit Key or Options Key to exit To restore all key labels 1 Use the down Navigation Key to highlight Restore all key labels Ja gniig Restore all kes labels Select 2 Press the Select Key The display asks you to verify that you want to restore all labels Restore 3 Press the Restore Key Press the Done Key to return to the Options List menu Press the Quit Key or Options List Options Key to exit Adjust Screen contrast The Screen contrast option allows you to adjust the contrast of the display on your telephone After you select Screen contrast from the Options List menu Lower Higher From the Contrast screen press the or Lower Key to decrease the display L contrast level or press the Higher Key to increase the display contrast level Press the Done Key to save changes Press the Quit Key or Options K
55. d you hear the Call Waiting tone press the Goodbye Key to end your current call 2637 2 NB 2 Press the Line DN Key beside the flashing status icon to answer the incoming call While you are away from your desk While you are away from your desk This section describes features that you may wish to use when you are away from your desk Forward calls Avaya 3902 Digital Deskphone The Call Forward feature allows you to direct your calls to ring at another Line DN You cannot forward calls while your telephone is ringing To forward your calls Foruard 1 Press the Forward Key or lift the handset and enter the Call Forward All Calls Activate FAC Meridian SL 100 only 333 2 Dial the DN where you want to forward your calls For 3 Press the Forward Key To view the number that your calls are being forwarded to Dizrlaus Press the Display Key Note On the Meridian SL 100 press the Inspect Key instead of the Display Key Farid 2 Press the Forward Key This action displays the forward number and leaves Call Forward active To cancel Call Forward Forward Press the Forward Key or lift the handset and enter the Call Forward All Calls Deactivate FAC Meridian SL 100 only To reinstate Call Forward to the same number Forward Forward Press the Forward Key twice While you are away from your desk Forward calls Avaya 3903 and 3904 Digital Deskphone The Call Forward feature all
56. dian SL 100 system To answer a call at a specific extension within your Pickup Group EFAS 2 383 3 DHPickur Lift the handset Press the DN Pickup Key or enter the Directed Call Pickup FAC Meridian SL 100 only On the Meridian SL 100 dial the extension number of the ringing telephone Note If the pickup DN is invalid you receive an overflow burst tone and the screen displays Release and try again Press the Goodbye Key Incoming calls Use Call Waiting Call Waiting puts your current call on hold while you answer an incoming call Example The attendant routes an outside call to you while you are on an existing call Call Waiting allows you to recognize the call and respond to it This feature must be enabled by your network administrator To answer an incoming call while on another call 1 Press the Hold Key when you hear the Hold ag tone The Call Waiting status icon appears in the display Calluait a EN 2 Press the Call Wait Key CWait for Avaya 3902 Digital Deskphone to answer the call To return to your first telephone call l Press the Hold Key if you want to put Hold ws the second call on hold or or Press the Goodbye Key to end the second call 2 Press the Line DN Key associated with the first call Gooeve f rer If you do not have a Call Waiting Key Goodbye es 1 If you do not have a Call Waiting Key d an
57. dio Paging 73 recall attendant 38 Timed Reminder Recall 37 receive calls Avaya 3901 Digital Deskphone 139 Avaya 3902 3903 3904 Digital Deskphones 34 Redial 29 Redial List 18 109 112 121 access Avaya 3904 Digital Desk phone 105 Avaya 3903 Digital Deskphone 112 Avaya 3904 Digital Deskphone 113 Remote Access Directory Number 52 Remote Call Forward 52 Ring Again Avaya 3901 Digital Deskphone 138 Avaya 3902 Digital Deskphone 27 Avaya 3903 3904 Digital Desk phones 28 ring tone 18 69 71 ring type 96 ringback 18 69 71 Room Status 81 S screen contrast 95 secure your telephone 54 Select Key 90 Selectable Conferee Display and Dis connect 58 Selective Call Forward 86 Set to Set Messaging 123 shared Directory Number DN 18 Shift Key 14 special characters entering 92 94 115 124 125 special dial tone 17 18 Speed Call 135 Avaya 3902 Digital Deskphone 30 Avaya 3903 3904 Digital Desk phones 31 Speed Call Controller 136 Avaya 3902 Digital Deskphone 30 Avaya 3903 3904 Digital Desk phones 31 Speed Call User 136 Speed Call System 32 Station Camp on 71 Station Control Password 52 53 54 switch hook 18 System Park DN 39 System Speed Call 32 T time format 99 wake up automatic 77 Timed Reminder Recall 37 trace 45 Transfer 45 64 136 Avaya 3902 Digital Deskphone 35 Avaya 3903 3904 Digital Desk phones 36 V Virtual Office 130 Vmsg 75 Voice Call 75 Voice Messaging control 75 Volu
58. e 86 Full Duplex Hands Free Module 141 G Goodbye Key 13 19 132 Group Call 59 Group Intercom 75 Group Listening 21 group listening 102 H handsfree 13 19 Handsfree Key 13 19 Headset Key 13 20 headset port external alerter 100 headset port on call 100 headsets 141 Hold 35 48 Hold Key 13 132 hone Directories 104 hook switch 18 Hospitality features 77 Hot Line 32 indicator 17 Information display 17 Information line 17 Intercom 33 Internal Call Forward 51 Interrupted dial tone 17 join a call Avaya 3902 Digital Deskphone 57 Avaya 3903 3904 Digital Desk phones 57 147 K key click 99 key layout Avaya 3901 Digital Deskphone 9 Avaya 3902 Digital Deskphone 10 Avaya 3903 Digital Deskphone 11 Avaya 3904 Digital Deskphone 12 Key based Expansion Module 141 keys Applications Key 14 Avaya 3901 Digital Deskphone keys 132 Call Log 14 Call Log Key 106 107 Copy Key 14 17 Dial Key 15 Directory Log Key 14 105 106 107 108 114 Display Key 44 Done Key 14 90 Feature Key 91 93 Features Key Avaya 3901 Digital Deskphone 133 Fixed Keys 17 Goodbye Key 13 19 132 Handsfree Key 13 19 Headset Key 13 20 Hold Key 13 132 Line DN Key 13 15 Line DN Key Avaya 3901 Digital Deskphone 133 Message Key 14 More Key 15 18 Mute Key 13 19 Navigation Keys 14 90 Options Key 14 90 Primary Directory Number PDN Key 15 Programmable Line DN Feature Key 16 93 Programmable Soft Keys 15 Quit Key 14
59. e Feature Operation Program a feature or an Auto Dial Your network administrator may configure up to five features for your telephone The Features Card on the right side of the Avaya 3901 Digital Deskphone lists each feature and the Dial Pad Number Key used to activate the feature After you press the Feature Key you have 30 seconds to press a Dial Pad Number Key or the process ends To activate a feature atur TT 1 Press the Features Key 2 Press the Dial Pad Number Key ded assigned to the feature you want to use To deactivate the active feature pem fi F 1 Press the Features Key 2 Press the 4 Key To program an Auto Dial Key eee k 1 Without lifting the handset press the Features Key 2 Press the Dial Pad Number Key for the BEE Auto Dial position you want to program The Feature Activation Indicator flashes 3 Dial the number you want to program REE to the Auto Dial position A Ta 4 Press the Features Key 5 Press the Dial Pad Number Key for the SEE Auto Dial position you just programmed Avaya 3901 Digital Deskphone Feature Operation Use Auto Dial Auto Dial lets you dedicate a feature position to a specific telephone number When the Features Key and assigned Dial Pad Number Key are pressed the number is dialed automatically This feature must be enabled by your network administrator EPES 1 Lift the handset gt E
60. e Goodbye Key to terminate a or or 3 Replace the handset to terminate a Cr call Hold Key To put a call on Hold Press the Hold Key to put an active call Crou a a To take a call off Hold Press the Line DN Key to take the call tine CN aff hold Note When a call is on hold the Message Waiting Call Status Indicator flashes to serve as a reminder Avaya 3901 Digital Deskphone Feature Operation Line DN Key To use the Line DN Key to make a call te C amp or CAN 383 Volume Control Bar Press the Line DN Key or Lift the handset The Line DN Key is automatically selected 2 Dial the telephone number Use the Volume Control Bar to raise or lower the volume on the ringer or handset To adjust the ringer volume To adjust the handset volume voice or dial tone lt Features Key To activate a feature Feature vA Fx H While the telephone is ringing press the right side of the Volume Control Bar to raise the ringer volume or press the left side of the Volume Control Bar to lower the ringer volume With sound coming from the handset press the right side of the Volume Control Bar to raise the handset volume or press the left side of the Volume Control Bar to lower the handset volume Press the Features Key Press the Dial Pad Number Key assigned to the feature you want to use Avaya 3901 Digital Deskphon
61. e of the person you want to call Enter the last name first Separate the last name and first name with a comma Corporate Directory Done Dial Note 1 The comma is the first character on the T Key on your dial pad Note 2 You do not need to enter the entire name When the Done Key is pressed the application will highlight the first directory entry that matches the text that you entered 5 Press the Done Key The application highlights the first entry that matches the text you entered in step 4 If there is no match the screen displays Ho matches found for the text that you entered 6 Use the Navigation Keys to scroll through the directory Note The entire directory is available The find process determines which directory entry to select as your starting point 7 f desired use the Right Navigation Key to move from list view to card view In card view the telephone and department numbers for the entry are viewable Use the Left Navigation Key to return to list view Note While you are in card view you may use the Up or Down Navigation Key to scroll through directory entries 8 Press the Dial Key to call the person whose name is highlighted Note On the Meridian SL 100 if your primary DN Key is busy select an available DN Key and then press the Dial Key Corporate Directory To find another directory listing or to refine your current directory search HewFind Resume EB
62. ed using a feature key or by using a Feature Access Code FAC Check with your network administrator regarding the availability of this feature To activate Customer Originated Trace after receiving a harassing or prank telephone call 1 Press the Goodbye Key to disconnect Fa baia Cai from the harassing or prank telephone call 2498 em 2 Press the Line DN Key CustOridTr Gp 3 Press the CustOrigTr Key or dial the Customer Originated Trace FAC An announcement will inform you whether or not the call was successfully traced Goodbye 4 Press the Goodbye Key to disconnect The feature is automatically deactivated Contact your network administrator for follow up actions Note Availability of this feature is dependent upon your Meridian SL 100 system software and network connections Meridian SL 100 CLASS Features Calling Name and Number Delivery Blocking The Calling Name and Number Delivery Blocking feature allows you to control the display of your Directory Number DN or your name and DN on the display of the party you are calling This feature is available on a per call basis Instead of your name and or telephone number being displayed the word Private is displayed on the called party s telephone display Check with your network administrator regarding the availability of this feature To activate Calling Name and Number Delivery Blocking 2498 1 Press the Line DN
63. elect Key to activate the desired ring type Avaya 3903 and Lo 3904 Digital Deskphones Press the Done Key to save changes Press the Quit Key or Options Key to exit Select Call Log options The Call Log options available on the Avaya 3903 and 3904 Digital Deskphones provide a choice of logging all incoming calls logging only the unanswered calls or not logging any calls The Call Log holds up to 10 different incoming entries for the Avaya 3903 Digital Deskphone and up to 100 for the Avaya 3904 Digital Deskphone After you select Call 103 oet ions from the Options List menu Options List Lod all calls or Lod unanswered calls From the Log options menu use the Navigation Keys to highlight and select either Log all calls or Log unanswered calls Note Hew call indication must be set to Ori if you want Call Log notification Press the Done Key to save selection Press the Quit Key or Options Key to exit Use Live dial pad The Live dial pad option available on the Avaya 3904 Digital Deskphone allows you to press any dial pad key to automatically access a dial tone After you select Live dial rad from the Options List menu On off From the Live dialpad screen press the or On Key to turn on Live dial pad or press ang the Off Key to turn off Live dial pad Press the Done Key to save changes Press the Quit Key or Options Key to exit Select Preferred name match The Preferred name match option
64. elephone ring Note You can talk privately to the person at the transfer number before you press the Transfer Key Press the Conference Key The call is placed on hold Press Charge Key or enter the Call Detail Recording Charge Account FFC Dial the charge account number You receive dial tone Dial the number of the person you want to add to the conference Press the Conference Key Additional Call Features Charge or Force Charge a call Avaya 3903 and 3904 Digital Deskphones Call Charge allows you to charge a call to a specific account Forced Charge Account allows you to charge long distance calls from a telephone restricted to local calls Note On the Meridian SL 100 the account code allows a user to enter a billing number If the account code is required the user is prompted to enter a code by a tone after the telephone number is dialed If a user wishes to voluntarily enter an account code then flash the switch hook and enter Account Code FAC Flash the switch hook again fo return to the call To charge or force charge a local or a long distance call to an account before you dial 1 Liftthe handset C Account 2 Press the Account Key The screen displays Enter account number 3 Dial the charge account number Use SEE the Clear Key or Delete Key to edit the number Press the Exit Key to leave the screen without charging the call ok 4 Press the OK Key 333 5 Dial the number T
65. entries for outgoing calls Note Incoming calls to DBA KBA are not logged into the Callers List Access and use the Callers List Avaya 3903 Digital Deskphone To access the Callers List using the Call Log Key Call Log TA FN 1 Press the Call Log Key 2 Use the Navigation Keys to highlight c Callers List Callers List Select 3 Press the Select Key Hew Old 4 Press the New Key to go to the top of or the new calls list or press the Old Key to go to the top of the old calls list To access the Callers List using a Context Sensitive Soft Key or a Programmable Feature Key Callers Press the Callers Key eS If there are new calls you are presented with the first call in the new Call Log To make a call from the Callers List cem um 2498 Dial To exit the Callers List without making a call or Cna calls list If there are no new calls you are presented with the first call in the old calls list Use the Navigation Keys to highlight the number you want to call Note 1 If you are calling an external or long distance number you will need to edit the number to add the access codes required by your system to make an external or long distance call Note 2 Press the Pause Key to insert a 1 5 second pause in the dialing string 2 Press the Dial Key to call the number selected You leave the Callers List when you make the call Press the Guit Key or the Call Log
66. eone else s telephone also dial your DN 3 Press the Goodbye Key eate f Sy To change your password must be done from your telephone pre 1 Lift the handset 2 Dialthe Station Control Password SEE Change FFC and your current password Dial your new password twice for verification 3 Press the Goodbye Key Gooeve f sy Talk with more than one person Talk with more than one person This chapter describes features which allow you to talk with more than one person at the same time Set up a Conference call Avaya 3902 Digital Deskphone You can set up a Conference call for up to six people including yourself Contact your network administrator to determine the maximum number of people your system allows on a conference call To set up a conference call Conf l Press the Conference Key while you mE are on a call The other party is on hold and you receive a dial tone 2 Dial the number of the person you dd want to add to the conference Conf 3 Press the Conference Key when the EN person answers Everyone is able to join the conversation If the person you attempt to add to the conference is unavailable 1 Press the Goodbye Key Gooeye f yr GE 2 Press the Line DN Key to return to your original call Talk with more than one person Set up a Conference call Avaya 3903 and 3904 Digital Desk phones You can set up a Conference call for
67. er to Secure your telephone on page 54 333 5 Dial your DN You get a dial tone before you dial your number 6 Dial the number where you want to SEE forward your calls If you forward calls to an invalid number you receive a fast busy tone 7 Press the Key To forward calls to a previous call forward telephone number skip step six above While you are away from your desk To cancel Remote Call Forward CN 383 2 If you call from a telephone outside the 1 Lift the handset system first dial your Direct Inward System Access number and wait for dial tone 3 Dial the Remote Call Forward EE Deactivate FFC 3 4 Dial your Station Control Password 383 5 Dial your DN You get a dial tone before you dial your number 6 Press the Key Secure your telephone Secure your telephone You can lock your telephone with a password to prevent unauthorized use of your telephone Note This feature is not available on the Meridian SL 100 To lock your telephone 5 1 Lift the handset 2 Dial the Electronic Lock Activate FFC SEE and your Station Control Password Note If you perform this operation from someone else s telephone also dial your DN 3 Press the Goodbye Key amate f gr To unlock your telephone gt 1 Lift the handset 2 Dial the Electronic Lock Deactivate FFC BEE and your Station Control Password Note If you perform this operation from som
68. ernal caller using an Avaya 3903 or an 3904 Digital Deskphone receives a quick visual message which you have selected whenever they dial your telephone number The length of your message is limited to 24 characters The message is entered through the dial pad keys using a process similar to the one used for entering names in the Avaya 3904 Digital Deskphone s Personal Directory Your network administrator may provide access to a list of up to ten messages which you may customize and select as your current set to set message Only one message at a time may be customized and only one message can be stored You can check your Call Log to determine whether or not a caller was sent the set to set message A Avaya 3903 Digital Deskphone or amp Avaya 3904 Digital Deskphone will appear beside the call log entry of the callers who saw your message Nofe This feature is not available on the Meridian SL 100 To access Set to Set Messaging Applications a 1 Press the Applications Key 2 From the Applications menu use the D Navigation Keys to highlight Set to Set Messaging Set to Set Messaging Select 3 Press the Select Key The Set Set Msg screen appears indicating the status of the feature on or off and whether or not a message is stored defined in memory Note On the Avaya 3904 Digital Deskphone if you have activated password protection on your Directory Log you will need to enter your password
69. ey to exit Adjust volume Note After you select Volume adjustment from the Options List menu a list of adjustable items for your telephone model appears It is recommended that you adjust these parameters while you are on a telephone call so that you can judge the impact of the changes your are making To adjust the Ringer volume 1 Select Ringer from the Volume menu Ringer Lauer Higher 2 Press the Lower Key to decrease the or ringer volume or press the Higher Key to increase the ringer volume Press the Done Key to save changes Press the Quit Key or Options Key to exit Use the procedure above to adjust the volume on the following items Buzzer Headset listen Speaker Headset talk Handset listen Headset sidetone Handsfree listen Note 1 Headset listen is adjustable on the Avaya 3903 and 3904 Digital Deskphones only Note 2 Headset talk and Headset sidetone are adjustable on the Avaya 3904 Digital Deskphone only Note 3 Headset sidetone Avaya 3904 Digital Deskphone only is the sound of your own voice that you hear in the headset speaker Choose Ring type The Ring type option allows you to choose from among the various ringing sounds available for your telephone model After you select Rina ture from the Options List menu 1 Use the Navigation Keys to scroll i bs through the list of ring types Rina ture 3 Play 2 Press the Play Key to sample a ring EJ mn Select 3 Press the S
70. fer is complete the recall timer stops While on an active call If the transferred call is not answered your telephone rings CS 1 Lift the handset Trans 2 Press the Transfer Key and repeat the Lj transfer to a different DN Note If you transfer a call to a person and they pick up the line while you are still on the line press the Goodbye Key to complete the transfer Check with your network administrator to determine the time interval of your recall timer Use Attendant Recall The Attendant Recall feature allows you to contact an attendant while on a call and connect the call to the attendant To contact the attendant while on a call BttRecall l Press the Attendant Recall Key eS while on a call Stay on the line until the attendant answers Goodbye ee 2 Press the Goodbye Key The caller remains connected to the attendant Note On the Meridian SL 100 the Attendant Recall Key is not available use the Transfer Key to connect a call to the attendant Use Call Park Avaya 3902 Digital Deskphone The Call Park feature allows a call to be held temporarily and to be retrieved from any telephone You can park an incoming call and page the called party Call Park can also be used on outgoing calls When you use Call Park you do not tie up a line Your network administrator can set up a System Park Extension where most calls are automatically parked If configured network wide
71. gital Deskphone Directory Log rmm Jog x na 1 Press the Directory Log Key Note When you press the Directory Log Key your Personal Directory is automatically selected At this point you may begin searching the directory using the telephone s dial pad See Search for an entry on page 121 git 2 Use the Navigation Keys to highlight Tap the Personal Directory or the Call Log that you want to view Personal Directory Call Log Callers List Call Log Redial Lists Select 3 Press the Select Key To access the Avaya 3904 Digital Deskphone Callers List or Redial List using a Context Sensitive Soft Key or a Programmable Feature Key Callers Redial Press the Callers Key to access the or Callers List or press the Redial Key to a access the Redial List To exit the Avaya 3904 Digital Deskphone Directory Log Press the Quit Key or the E Directory Log Key to exit Directory Log m Call Log and Personal Directory display and navigation Call Log and Personal Directory password protection Avaya 3903 and 3904 Digital Deskphones You can password protect your Callers List and Redial List Your password also protects your Personal Directory Avaya 3904 Digital Deskphone only If password protection is activated you will be asked to enter your password each time you press the Call Log Key Avaya 3903 Digital Deskphone or Directory Log Key Avaya 3904 Digital Deskphone To enab
72. he Key twice Make a call Use Speed Call Avaya 3902 Digital Deskphone The Speed Call feature allows you to automatically dial frequently called numbers by entering a one two or three digit access code Contact your network administrator to determine the capacity of your Speed Call list This will establish the number of digits you will enter for each access code A telephone designated as a Speed Call Controller can program or edit the Speed Call list This feature must be enabled by your network administrator To store or change a Speed Call number SecCtir 1 Press the Speed Call Controller Key ERN The triangular icon flashes indicating programming mode 2 The phone prompts you to dial a one SEE two or three digit code and the telephone number Note Dial the access code if required followed by the internal external or long distance telephone number Scd 3 Press the Speed Call Controller Key EN S The code and number are saved The flashing icon turns off To make a Speed Call CaN 1 Lift the handset SecCtlr Secliser 2 de iiber Call Controller key or 73 or E the Speed Call User Key 3 Dial the Speed Call code assigned to dd the telephone number The number is automatically dialed Make a call Use Speed Call Avaya 3903 and 3904 Digital Deskphones The Speed Call feature allows you to automatically dial frequently called numbers by entering a one two or three digit acce
73. hese to you To access a feature you press a Feature Key or enter a Flexible Feature Code FFC for the Avaya Meridian 1 or a Feature Access Code FAC for the Meridian SL 100 Your network administrator supplies you with the Flexible Feature Codes or Feature Access Codes for your system Note In order to use a feature described in this section your system software must support the feature and the feature must be assigned to your telephone Check with your network administrator for more details Use handsfree calling Avaya 3902 3903 and 3904 Digital Desk phones If your telephone is an Avaya 3902 3903 or 3904 Digital Deskphone you can use the built in microphone and speaker instead of the handset to make or receive a handsfree call While on an active call you can switch between Handset and Handsfree mode To answer a call with handsfree Press the Handsfree Key You are now on a handsfree call To discontinue a handsfree call Goodbye e Press the Goodbye Key to end the call To mute a handsfree call y 1 Press the Mute Key The LED indicator flashes y 2 Press the Mute Key again to return to a two way handsfree conversation To switch from handsfree to handset 1 Liftthe handset to switch from C 4 M handsfree to handset Your telephone call features To switch from handset to handsfree 1 Press the Handsfree Key E 4 2 Replace the handset To use a headset Connect a headset
74. hlights Change feature key label Select 3 Press the Select Key again The prompt asks you to select the key you want to change AutoDial ea 4 Press the Programmable Line DN Feature Key whose label you want to change e g AutoDial with the first letter in your new label Press the key until the correct character appears 333 5 Press the Dial Pad Key that is printed 6 Repeat step 5 until you have changed the entire label Press the Done Key to save changes Press the Quit Key or Options Key to exit Note 1 For a detailed example of using the dial pad to enter text into your Avaya 3900 Series Digital Deskphones please see Add a Personal Directory entry on page 114 Note 2 You cannot change the label on your primary DN Press the Shift Key if the label you want to change in on the second layer of the Programmable Line DN Feature Keys self labeled Options List Note 3 Use the Case Key to change the case of the letter as needed You can use the Delete Key to delete one character or the Clear Key Avaya 3903 Digital Deskphone if you want to delete the entire label On the Avaya 3903 Digital Deskphone you may use the Space Key to enter a space or the Restore Key to restore the label to the default value Note 4 Press the Up Navigation Key or the Chars Key Avaya 3903 Digital Deskphone to access special characters you may want to include in the label Use the Navigation Keys to locate the chara
75. ighlight Grour listening 3 Press the Select Key 4 Press the On Key 5 Press the Done Key to save changes 6 Press the Quit Key to exit Press the Handsfree Key Everyone will hear the caller over the speaker but the caller will only hear what is picked up by the handset Note You must let the caller know when others are listening to the conversation This feature does not provide a tone to inform the party on the other end of the call that the conversation is being monitored Your telephone call features To deactivate the Group listening option Cms amp _ an cer Grour listening Select Orr Done To mute a group listening call Cm f GO Cms Cx To switch from Group listening to handsfree 1 p Press the Options Key Use the Navigation Keys to scroll through the Options List and highlight Grour listening Press the Select Key Press the Off Key to turn Group listening off Press the Done Key to save changes Press the Quit Key to exit Press the Mute Key The LED flashes Press the Mute Key again to return to two way conversation Press the Handsfree Key Your telephone call features Use the Predial feature The Predial feature allows you to enter and preview a number containing up to 31 digits and make corrections before you dial the number To use Predial 3 1 Replace the handset if it is off the ta cradle 3
76. igital Deskphone that work best with the headset you are using You may also use the Volume Control Bar to adjust the headset volume while you are on a call Refer to your distributor for recommended headset types for use with the Avaya 3900 Series Digital Deskphones Key based Expansion Module The Key based Expansion Module provides additional line DN or feature keys for the Avaya 3904 Digital Deskphone You can add up to two Key based Expansion Modules for a total of 44 additional line DN or feature keys Personal Directory PC Utility The Personal Directory PC Utility provides a faster easier way to create or modify the Personal Directory on the Avaya 3904 Digital Deskphone You can enter names and numbers into a directory file on your PC and download the file directly from the PC to the Avaya 3904 Digital Deskphone through a serial port connection You can also upload the Personal Directory from the Avaya 3904 Digital Deskphone to your PC so that you can modify the directory The PC and the Avaya 3904 Digital Deskphone are connected using the Personal Directory PC Utility Cartridge The Computer Telephony Integration Adapter CTIA may also be used to connect the PC and the Avaya 3904 Digital Deskphone when Accessories for the Avaya 3900 Series Digital Deskphones used with the optional Personal Directory PC Utility software Flexible Feature Codes Feature Access Codes Avaya Meridian 1 Flexible Feature Codes FFCs
77. inal Adapter External Alerter and Recorder Interface Computer Telephony Integration Adapter and Personal Directory PC Utility Cartridge The ACN is available for the Avaya 3902 3903 and 3904 Digital Deskphones Analog Terminal Adapter ATA The Analog Terminal Adapter ATA allows you to connect an analog device such as a modem or fax machine to your telephone The ATA is available for the Avaya 3902 3903 and 3904 Digital Deskphones models Computer Telephony Integration Adapter CTIA The Computer Telephony Integration Adapter CTIA provides an interface between Avaya 3900 Series Digital Deskphones Avaya 3902 3903 and 3904 Digital Deskphones and your PC for first party call control applications The CTIA also functions as a Personal Directory PC Utility Cartridge when used with the optional Personal Directory PC Utility software This accessory is not supported on the Meridian SL 100 Display based Expansion Module The Display based Expansion Module provides additional line DN or feature keys for the Avaya 3904 Digital Deskphone The Display based Expansion Module has eight keys on three different layers for a total of 24 additional line DN or feature keys The three layers are accessed through the use of a page key The Avaya 3904 Digital Deskphone will support one Display based Expansion Module External Alerter and Recorder Interface The External Alerter and Recorder Interface lets you connect a remote ringer to yo
78. l Deskphone To log off the Virtual Office telephone 1 Lift the handset CN 2 Dial the Virtual office Terminal Log ofF FP VTLF FFC on the Avaya Meridian 1 or the Virtual Office Worker OUT VOWOUT FAC on the Meridian SL 100 or or If available Press the autodial key aiii which has been configured to dial the VILF FFC Note 1 You can not be logged on to more than one Virtual Office telephone at any time Note 2 Your network administrator determines whether or not your Callers List and Redial List are erased when you log off the Virtual Office telephone This automatic erase feature is not available on the Meridian SL 100 Avaya 3901 Digital Deskphone Feature Operation Avaya 3901 Digital Deskphone Feature Opera tion Avaya 3901 Digital Deskphone is a one line telephone The Avaya 3901 Digital Deskphone operates in a different way than the other Avaya 3900 Series Digital Deskphones This section explains in some detail the Avaya 3901 Digital Deskphone operation The Avaya 3901 Digital Deskphone supports five programmable features You activate the features when you press the Avaya 3901 Digital Deskphone Feature Key and a dial pad number key for that feature Your system administrator programs the features for your telephone There is a feature card placed on your telephone which lists the features and instructions Avaya 3901 Digital Deskphone Fixed Keys Goodbye Key To end a call cec eg a th
79. l Deskphone 50 Forward internal calls only 51 Use Remote Call Forward 52 Secure your telephone 54 Talk with more than one person 55 Set up a Conference call Avaya 3902 Digital Deskphone 55 Set up a Conference call Avaya 3903 and 3904 Digital Deskphones 56 Join a call Avaya 3902 Digital Deskphone 57 Join a call Avaya 3903 and 3904 Digital Deskphones 57 Selectable Conferee Display and Disconnect 58 Use Group Call 59 Work without interruption 61 Activate Make Set Busy 61 Additional Call Features 62 Auto Dial Transfer Feature 62 Use the buzz signal 62 Call Page to make an announcement 63 Centrex Exchange Switch Hook Flash 63 Charge or Force Charge a call Avaya 3902 Digital Deskphone 64 Charge or Force Charge a call Avaya 3903 and 3904 Digital Deskphones 66 Override Feature 68 Forced Camp on 69 Enhanced Override Feature 70 Station Camp on 71 Privacy Release 72 Radio Paging 73 Voice Call 75 Use the Voice Messaging control screens 75 Hospitality features 77 Automatic Wake Up 77 Message Registration 79 Maid Identification 80 Room Status 81 Meridian SL 100 CLASS Features 82 Anonymous Caller Rejection 82 Automatic Callback 83 Automatic Recall 84 Customer Originated Trace 85 Calling Name and Number Delivery Blocking 86 Selective Call Forward 86 Telephone display 87 Avaya 3902 Digital Deskphone display 87 Avaya 3903 Digital Deskphone display 87 Avaya 3904 Digital Deskphone displa
80. le password protection call Log PA JY or Directory Log Qm ENS Password Administration Select Select On EEE Enter Press the Call Log Key Avaya 3903 Digital Deskphone or the Direc tory Log Key Avaya 3904 Digital Deskphone From the Call Log menu Avaya 3903 Digital Deskphone or Directories menu Avaya 3904 Digital Deskphone use the Navigation Keys to highlight Password Administration Press the Select Key The Password Administration menu appears with Password enabled OFF highlighted Press the Select Key again to select Password enabled OFF Press the On Key to enable password protection Dial the password Press the Enter Key Call Log and Personal Directory display and navigation 333 8 Dial the password again to confirm your password Enter 9 Press the Enter Key Done 10 Press the Done Key to save changes 11 Press the Quit Key or the Call Log Key Quit Avaya 3903 Digital Deskphone or or the Directory Log Key Avaya 3904 Call Log S Digital Deskphone to exit or Directory Log Qm To disable Personal Directory password 1 Press the Call Log Key Avaya 3903 A DN Digital Deskphone or the Direc tory Log Key Avaya 3904 Digital Deskphone or Directory Log Qm 283 2 Dial the password Enter 3 Press the Enter Key em 4 Use the Navigation Keys to highlight JO Passw
81. m can be printed on a page located at the back of this guide Fixed Keys The Fixed Keys are the hard labeled keys on your telephone Indicator An indicator is an LCD or LED that displays the current status of a feature by its state flashing winking steady on or off Information screen The Information screen displays call activity lists prompts and status of calls Interrupted dial tone Interrupted dial tone is a broken or pulsed dial tone heard when you access some of the features on your telephone Terms you should know Avaya Meridian 1 Meridian SL 100 The Avaya Meridian 1 or the Meridian SL 100 is your office communications system More The More Key allows access to the multiple layers of Programmable Soft Keys These keys are the keys located below the display on your telephone Off hook Off hook is a term used to indicate that the telephone is active and ready to make a call Your telephone s status changes to off hook when you pick up the handset or press a Line DN Key Paging tone Paging tone is a special tone heard when using the Radio Paging feature You hear two beeps followed by dial tone Personal Directory The Personal Directory stores entries by name and phone number Primary Directory Number The Primary Directory Number is the main extension number on your telephone It is accessed through the Primary Directory Number PDN Key Private Line Private Line can be
82. me Control Bar 13 133 volume adjust 95 VOWIN 130 VOWOUT 131 VTLF 131 VTLN 130 W work without interruption 61
83. me period you receive a continuous high pitched tone then silence Press the Goodbye Key To use Automatic Post selection The called party is either busy on the telephone or away from the desk To page the called party there is no need to redial the number of the called party RadioPage NES 1 Press the Radio Page Key You receive special dial tone Additional Call Features i 2 Dial the Radio Paging Access FFC You receive ringback ring tone Note 1 The person you have paged can proceed to any telephone enter their Radio Paging Answer code plus their own DN This action connects you and the person paged Note 2 You receive a fifteen second high pitched tone then silence if the party paged does not answer the call within a preset time period When you receive this signal replace the handset or press the Goodbye Key To use the Special Radio Paging If you carry a Radio Pager you will features receive a paging indication when another Meridian 1 telephone user accesses the Radio Paging system and dials your DN If the Radio Paging system is set up to function in Meet me mode you can use the following steps to answer the paging call from any Meridian 1 extension 1 Lift the handset CN 2 Dial the Radio Paging Answer FFC EEE You receive paging tone 3 Dial your own DN EEE You are connected to the paging caller Note If the paging caller has hung up you will receive a steady high
84. ment Call Page allows you to make an announcement over the paging system To make a page call dial the paging trunk access code Note When the Page Key is used on an attendant console it overrides the telephones the telephones are disconnected and must re access the paging trunk To connect to the paging system Ta 3 2 Dial the paging trunk access code The connection to the paging system is complete 1 Lift the handset 3 Make your announcement To disconnect from the paging system Goodbye y eg Press the Goodbye Key Centrex Exchange Switch Hook Flash Centrex Exchange Switch Hook Flash allows you to signal the Central Office Exchange CO during an established call to use a Centrex service such as call transfer or three way calling To use Centrex Exchange Line Switch Hook Flash CentrexSHF 1 Press the Centrex Switch Hook Flash Key You receive special dial tone 2 Dial the codes for your custom Centrex feature 3 Press the Goodbye Key to end the call Note The Meridian SL 100 is a central office based PBX and this feature is not available Goodbye f Sy Additional Call Features Charge or Force Charge a call Avaya 3902 Digital Deskphone Call Charge allows you to charge a call to a specific account Forced Charge Account allows you to charge long distance calls from a telephone restricted to local calls Note On the Meridian SL 100 the account code allows
85. n Override a busy signal and interrupt another call Nofe This feature is called Executive Busy Override on the Meridian SL 100 To override a busy engaged signal 383 Override or ExeBusy0ud Os To end the connection Goodbye Sy To disconnect the third party from the called party on the Meridian SL 100 ExeBusy0ud um Dial a telephone number and receive a busy signal Press the Override Key On the Meridian SL 100 press the Executive Busy Override Key or enter the Executive Busy Override FAC The people on the call in progress receive a tone for approximately one second the feature connects the three of you together A short tone repeats every sixteen seconds Press the Goodbye Key Press the Executive Busy Override Key or enter the Executive Busy Override FAC again Additional Call Features Forced Camp on Forced Camp on allows your telephone to automatically ring another telephone as soon as that telephone disconnects from its current call Forced Camp on allows you to camp on both internal and external calls To use Forced Camp on EEE Override SB To answer a camped on call CN 1 Dial a telephone number and receive a busy signal 2 Press the Override Key to initiate a Forced Camp on Note The person you called hears a tone and you hear ring ringback signal or busy engaged signal depending on the options chosen You are now camped on to the number y
86. n a call Avaya 3903 and 3904 Digital Deskphones The Call Join feature allows you to connect an incoming call to a call already in progress thereby creating a conference call In order to use Call Join your telephone must be configured with either a second line DN or a Call Waiting Key To connect a call on hold on a different line to your current call Conf 1 Press the Conference Key 237 2 NB 2 Press the Key that has the caller you want to connect to your current call ance 3 Press the Connect Key E The person on hold joins your conversation Talk with more than one person Selectable Conferee Display and Disconnect You can view the list of active conferees by using the Conferee Selectable Display Key and disconnect any party that has been added to the conference call This feature is not available on the Meridian SL 100 system To view active conferees Conf Selbsr a Goodbye f Sy To disconnect a conferee ConfSelDsr EE 27 T sooty Tp is While on a conference call press the Conferee Selectable Display Key The LCD indicator turns on With each key press the screen changes to show a different active conferee Note This action has no effect on the displays of the other telephones involved in the conference 2 Press the Goodbye Key If configured the Conference Count Display returns The LCD indicator turns off While on a conference call press the
87. ne for line DN and feature access Virtual Office is ideal for use on a telephone which may be assigned to different users depending on the hour of the day or the day of the week To logon to the Virtual Office telephone CBN EEE EEE EEE Lift the handset 2 Dial the Virtual office Terminal Log oN VILN FFC on the Meridian 1 or the Virtual Office Worker IN VOWIN FAC on the Meridian SL 100 On the Avaya Meridian 1 from the VTN Login screen Enter your password using the telephone s dial pad On the Meridian SL 100 you receive dial tone Enter the VOW authorization code if required on your system then after you receive dial tone Enter your personal authorization code Note If you make a mistake while entering a code or number on the Meridian SL 100 press the Key and re enter the code 4 On the Meridian 1 you are prompted to Enter sour User ID Use the dial pad to Enter the primary line DN assigned to your Virtual Office telephone On the Meridian SL 100 you receive dial tone Use the dial pad to Enter the primary line DN for your telephone then after you receive dial tone Enter your passcode Virtual Office Note If your Virtual Office telephone is configured as an Avaya 3903 Digital Deskphone you may only login to an Avaya 3903 Digital Deskphone If your Virtual Office telephone is configured as an Avaya 3904 Digital Deskphone you may only login to an Avaya 3904 Digita
88. o charge a call in progress Charge 1 Press the Charge Key The screen displays Select Charge ture Account 2 Press the Account Key The screen displays Enter account number Additional Call Features the Clear Key or Delete Key to edit the number Press the Exit Key to leave the screen without charging the call 3 3 Dialthe charge account number Use ok 4 Press the OK Key You return to your m To charge a call to an account when you transfer a call Tine 1 Press the Transfer Key The call is placed on hold Account 2 Press the Account Key 333 3 Dial charge account number You receive dial tone 4 Dial the number of the telephone SEE where the call is to be transferred Connect 5 Press the Connect Key when you hear ES the telephone ring Note You can use the Swap Key to talk privately to the person at the transfer number before you press the Connect Key To charge a call to an account when you add someone to a conference call Conf 1 Press the Conference Key y The call is placed on hold Account 2 Press the Account Key Additional Call Features EEE Swar Connect Override Feature Dial the charge account number You receive dial tone Dial the number of the person you want to add to the conference Press the Swap Key to switch between talking with the original caller and the new caller Press the Connect Key to complete the conference You ca
89. ord Administration Call Log and Personal Directory display and navigation Password Administration Select Select ort Done Ceno CES or Directory Log y ng 3 E E Press the Select Key The Password Administration menu appears with Password enabled OH highlighted Press the Select Key again to select Password enabled OH Press the Off Key to disable password protection Press the Done Key to save changes Press the Quit Key or the Call Log Key Avaya 3903 Digital Deskphone or the Directory Log Key Avaya 3904 Digital Deskphone to exit Call Log Call Log The Call Log available on the Avaya 3903 and 3904 Digital Deskphones records the name and number of incoming and outgoing calls and can be password protected You can activate Call Log to record all calls record only the unanswered calls or record no incoming calls The Callers List stores incoming calls and the Redial List stores outgoing calls in order of date and time received made The oldest call is stored at the top of the list The newest call is stored at the bottom of the list The Avaya 3904 Digital Deskphone Call Log list holds up to 100 entries for incoming and 20 entries for outgoing calls The Avaya 3904 Digital Deskphone can copy a number from the Callers List or Redial List and store it in the Personal Directory The Avaya 3903 Digital Deskphone Call Log list holds up to 10 entries for incoming and 5
90. ou dialed 3 When the person you called finishes their call your telephone automatically dials the number Both your telephone and their telephone ring When the telephone rings lift the handset You are connected to the camped on caller Note Your telephone can be programmed for either Camp on or Call Waiting but not both Note Forced Camp on is not available on the Meridian SL 100 Please refer to the Station Camp on feature Additional Call Features Enhanced Override Feature Enhanced Override allows you to override an active call after you have attempted a Forced Camp on Use Enhanced Override when you make either a simple call or a consultation call i e place a call on hold and call another party To use Enhanced Override 3 l Dial a telephone number and receive a busy signal Duerrids c 2 Press the Override Key to initiate a Forced Camp on If either of the persons on the call disconnects at this time you receive an overflow fast busy engaged signal Querride gum 3 Press the Override Key again The other two persons on the call receive an override tone and a conference call is established between the three of you If anyone disconnects the other two persons will remain connected To end the connection Goodbye Press the Goodbye Key Note Enhanced Override is not available on the Meridian SL 100 Additional Call Features Station Camp on Station
91. oup Listening The Group Listening feature enables you to talk on the handset to one party while other people listen to the conversation on your telephone s speaker The network administrator must enable this feature After you select Grour listening from the Options List menu On ort AS the Group listening ix press or the On Key to turn on Group listening L L or press the Off Key to turn off Group listening Press the Done Key to save changes Press the Quit Key or Options Key to exit Note 1 The Group listening selection will not appear in the Options List menu of your telephone unless this feature has been enabled by your network administrator Note 2 You must let the other party know when others are listening to the conversation This feature does not have a tone to inform the party on the other end of the call that the conversation is being monitored Call Log and Personal Directory display and navigation Call Log and Personal Directory display and navigation Avaya 3903 Digital Deskphone Call Log display and navigation The Avaya 3903 Digital Deskphone information display shows one item at a time Use the Navigation Keys to scroll through the list When the item you want appears press the Select Key The figure below shows the status once you log into the Call Log The Avaya 3903 Digital Deskphone Call Log contains a Callers List and a Redial list The Avaya 3903 Digital Deskphone does not have a Personal Direc
92. ows you to direct your calls to ring at another Line DN You cannot forward calls while your telephone is ringing To forward your calls Forward 38 Done To view the number that your calls are being forwarded to CheckFu Exit To cancel Call Forward CheckFu CanclFu Press the Forward Key The previously stored forward number appears if one exists and the screen displays Enter forward number If desired enter a new number The existing number is automatically deleted If you make a mistake use the Delete Key to delete the previous digit s Press Cancel to leave this screen without forwarding your telephone or changing the number Press the Done Key to activate Call Forward Press the Check Forward Key Press the Exit Key to return to the previous screen This action will leave Call Forward active Press the Check Forward Key Press the Cancel Forward Key While you are away from your desk Forward internal calls only Internal Call Forward allows only calls originating at internal DNs to ring at another DN Calls originating outside your Avaya Meridian 1 system will still ring at your telephone You cannot forward calls while your telephone is ringing To forward your internal calls IntForward ej 383 IntForuarcd dh To cancel Internal Call Forward IntForuarcd dh temm To reinstate Internal Call Forward to the same number IntForward E IntForuarcd dh SS 1 Pres
93. pitched tone Additional Call Features Voice Call The Voice Call feature allows you to page another person or make an announcement through someone else s telephone speaker To make a voice call CN UoiceCal1 2 Press the Voice Call Key 3 Make your announcement Press the Goodbye Key 1 Lift the handset gt Gooeve f Sy To respond to a voice call Your telephone rings once and you Cre hear the caller s voice through your speaker Lift the handset Note On the Meridian SL 100 use the Individual Page from the Group Intercom GIC feature Press the Gplntercom Key and dial the appropriate GIC number After the first ring press the Gplntercom Key and a one way connection is established Make your announcement over the speaker Use the Voice Messaging control screens The Voice Messaging control screens allow you to send commands while connected to your voice messaging system using the Soft Keys instead of the dial pad Note This feature is not available on the Meridian SL 100 To use Voice Messaging controls SAN Message TA D 2 Press the Message Key 333 3 Use the dial pad to log in to your voice mailbox 1 Lift the handset Additional Call Features Plau 4 Press the Play Key to play your first new message Note Use the More Key to view additional message options Stor 5 Press the Stop Key to pause playback gm of the message Press Play to resume
94. pplications i 2 Corporate Directory Note 2 If messages have been provided by your network administrator up and down arrows appear on the right side of the display The On and Off Keys appear for the most recently selected message 2 Press the Quit Key or the Applications Key to exit the Set to Set Messaging application Note If you press the Quit Key or the Applications Key before you press the Done Key you exit the application without saving your changes The Corporate Directory application available on the Avaya 3903 and 3904 Digital Deskphones allows you to search by entering the characters in the name of the person you are calling beginning with the last name Once you have located the name and number of the person you may use the dial soft key to call the number On the Avaya 3904 Digital Deskphone you may copy an entry from the Corporate Directory and paste it into your telephone s Personal Directory for quick access To use the Corporate Directory application Applications J 2 gm J P Corrorate Directory Select L3 383 1 Press the Applications Key Note If when you press the Applications Key Corporate Directory is highlighted you may proceed directly to step 4 2 From the Applications menu use the Navigation Keys to highlight Corporate Directors 3 Press the Select Key The Corporate Directory Find screen appears 4 Use the dial pad to enter the nam
95. progress After you select Headset Port on call from the Options List menu On Off From the On call screen press the On or Key to turn on Headset port on call or J L press the Off Key to turn off Headset port on call Press the Done Key to save changes Press the Quit Key or Options Key to exit Note Additional equipment is required to implement this option For more information please contact your Avaya distributor Activate Headset port external alerter When the Headset port external alerter option available on the Avaya 3904 Digital Deskphone is activated it supports a visual or audible alerter and or recorder device This device plugs into the Headset port which is located on the bottom of the telephone After you select Headset port ext alerter from the Options List menu n Off From the External alerter screen press or the On Key to turn on Headset port HERE external alerter or press the Off Key to turn off Headset port external alerter Press the Done Key to save changes Press the Quit Key or Options Key to exit Note Additional equipment is required to implement this option For more information please contact your Avaya distributor Use Call indicator light The incoming call indicator light can be controlled on the Avaya 3904 Digital Deskphone After you select Call indicator light from the Options List menu On Off From the Indicator screen press the or On Key to turn on Call indicator light ERR E
96. r may contain up to 31 digits Note 2 Press the Pause Key to insert a 1 5 second pause in the dialing string Note 3 If you are adding an external or long distance number be sure to include the access codes required by your system to make an external or long distance call 6 When you have finished entering all of the digits press the Done Key to save the changes Access and use the Personal Directory 7 Press the Quit Key or the Directory Log Key to exit or Directory Log Lr Add an incoming call es CE l Press the Copy Key The displays shows the message Cory to Dirctru 2 Press the Directory Key Hext 3 Press Next to copy the incoming call without editing the name Edit the number if required see notes for step 4 and go to step 5 or or Clear Press Clear to make changes to the name before saving Add the name using the dial pad Delete and Case Keys as needed Press the Next Key Make changes to the telephone number if required m x a Note 1 The number may contain up to 31 digits Note 2 Press the Pause Key to insert a 1 5 second pause in the dialing string Note 3 If you are adding an external or long distance number be sure to include the access codes required by your system to make an external or long distance call Done 5 Press the Done Key to save the entry in your directory Access and use the Personal Directory or Directo
97. ry Log ng Add an outgoing call Com f CD Dirctra Hext Done or Gre CO 6 Press the Quit Key or the Directory Log Key to exit Note You can edit the name or number before or after you save to the directory 1 After the person you called answers press the Copy Key The displays shows Cor to Press the Directory Key Add the name using the dial pad Delete and Case Keys as needed 4 Press the Next Key 5 Press the Done Key to save the changes 6 Press the Quit Key or the Directory Log Key to exit Note You can edit the name or number before or after you save to the Directory Access and use the Personal Directory Delete or edit a Personal Directory entry To delete a Personal Directory entry i is Delete ez To edit a Personal Directory entry Het Done or Directory Log Qm Use the Navigation Keys to highlight the entry you want to edit or delete Press the Delete Key to delete the currently highlighted entry in your Personal Directory Press the Yes Key to confirm the deletion Press the Edit Key to change the telephone number or name Use the Navigation Keys to highlight the character you want to change Use the dial pad to enter the desired changes Refer to Add a Personal Directory entry on page 114 for an example of how to use the dial pad to enter names Press the Next Key Edit the number if necess
98. s or press the Off Key to turn off Call indicator light Press the Done Key to save changes Press the Quit Key or Options Key to exit Set On hook default path The On hook default path option available on the Avaya 3903 and 3904 Digital Deskphones automatically opens the voice path on either a Headset connected to the headset jack or on Handsfree when you press a Line DN Key or Avaya 3904 Digital Deskphone only dial pad key with Live dial pad enabled After you select On hook default rath from the Options List menu From the On hook path menu use the Tap D Navigation Keys to highlight and select either Handsfree selected Handsfree selected or or Tee TRE AA Headset selected Press the Done Key to save selection Press the Quit Key or Options Key to exit Note Refer to Headsets on page 141 for information on recommended headset types for your telephone Display diagnostics The Display diagnostics option tests the functionality of your telephone s display screen and indicator lights This option also provides information on the firmware currently in use on your Avaya 3900 Series Digital Deskphones After you select Disrlay diagnostics from the Options List menu ai Use the up or down Navigation Key to Tp scroll through the list and view the changing display screens Press the Done Key to return to the Options List menu Press the Quit Key or Options Key to exit Options List Activate Gr
99. s the Internal Call Forward Key 2 Dial the DN where you want to forward your calls 3 Press the Internal Call Forward Key Press the Internal Call Forward Key Press the Internal Call Forward Key twice Note The Meridian SL 100 uses the Call Forward Busy Don t Answer Internal External FAC This feature allows Meridian SL 100 user to e Forward an incoming call which originated internally from a DN in the same customer group as you e Forward an incoming call which originated externally from a DN out of your customer group to a DN outside your customer group While you are away from your desk Use Remote Call Forward The Remote Call Forward feature allows you from any telephone other than your own to forward your calls to any telephone To use this feature you must have a Call Forward Key configured on your telephone Note On the Meridian SL 100 dial the Remote Access Directory Number You are prompted to enter the directory number of your telephone your PIN and the Call Forwarding authorization code Follow the prompts to activate deactivate or change call forwarding to a new destination To activate Remote Call Forward 1 Lift the handset CA 2 If you call from a telephone outside the SEE system first dial your Direct Inward System Access number and wait for dial tone 3 Dialthe Remote Call Forward Activate BEE FFC to activate the feature ih 4 Dial your Station Control Password Note Ref
100. selected DN To park a call on a DN other than the System Park DN on the Meridian SL 100 DirectPork QD 1 Press the Directed Call Park Key 2 Dial the DN where you want to park SEE the call The call parks on the selected DN To park a call on your own DN on the Meridian SL 100 Park 1 Press the Park Key 2 Press the Key twice The call parks on your DN While on an active call To retrieve a parked call on the Meridian 1 CN EEE To retrieve a parked call on the Meridian SL 100 CN Park or DirectPark mum EEE 1 Lift the handset 2 Dial the DN where you parked the call Note If a parked call is not retrieved within a specified period of time it rings back to your telephone or to the attendant Check with your network administrator to determine your specified period of time 1 Lift the handset 2 Press the Park Key the Directed Call Park Key or enter the Call Park Retrieval FAC 3 Dial the DN where you parked the call Note 1 If a parked call is not retrieved within a specified period of time it rings back to your telephone or to the attendant Check with your network administrator to determine your specified period of time Note 2 Check with your network administrator to determine your System Park DN While on an active call Calling Party Number Avaya 3902 Digital Deskphone The Calling Party Number feature allows you to record a caller s number
101. ss code Contact your network administrator to determine the capacity of your Speed Call list This will establish the number of digits you will enter for each access code A telephone designated as a Speed Call Controller can program or edit the Speed Call list This feature must be enabled by your network administrator To store or change a Speed Call number SecCtr1l EEE EEE Done To make a Speed Call CN SecCtr1l SecUsr Em EH Press the Speed Call Controller Key The screen displays Enter Code then number Dial a one two or three digit code Use the Delete Key if you make a mistake Use the Cancel Key to leave the screen without storing a speed call number Note A dash is automatically inserted after the required number of digits have been entered 3 Dial the associated telephone number Use the Delete Key if you make a mistake Use the Cancel Key to leave the screen without storing a speed call number Note 1 Dial the access code if required followed by the internal external or long distance telephone number 4 Press the Done Key to save the code and number Lift the handset Press the Speed Call Controller Key or the Speed Call User Key The screen displays Enter code Make a call the telephone number 333 3 Dial the Speed Call code assigned to The number is automatically dialed Make a System Speed Call System Speed Call allows you to make a call by di
102. ssage Registration allows you to read change or reset meters that log your hotel telephone calls To read meters HeaRed SS 1 Press the Message Registration Key 383 2 Dial the room Directory Number DN MeaRed a 3 Press the Message Registration Key To change a meter MHegReg 1 Press the Message Registration Key 383 2 Dial the room Directory Number DN 333 3 Dial the correct meter count 4 Press the fx Key MeaRea 5 Press the Message Registration Key To reset a meter to zero MasdRes gu l Press the Message Registration Key EEE 2 Dial the room Directory Number DN 3 Press the Key Magke3 mm 4 Press the Message Registration Key Hospitality features Maid Identification Maid Identification makes it easier to keep track of which maids clean which rooms The maid enters the information from the telephone in each room To enter cleaning status RoomStatus EXE H Ji RoomStatus se Press the Room Status Key Dial the Directory Number DN for the room for which the cleaning status is being changed Dial one of the following cleaning status codes cleaning requested cleaning in progress room cleaned room passed inspection room failed inspection cleaning skipped not for sale LEES You receive interrupted dial tone Press the Key Dial the Maid ID If you dial the wrong Maid ID press the fx Key and redial the ID Press the Room Sta
103. t To access the Redial List using a Context Sensitive Soft Key or a Programmable Feature Key Redial Press the Redial Key You are presented with the most recently dialed aes number To make a call from the Redial List ae 1 Use the Navigation Keys to highlight u m the number you want to call Note If you are calling an external or long distance number be sure that the appropriate access codes are included 35991212 Diaj 2 Press the Dial Key Your call is automatically dialed and you exit the Redial List Access and use the Personal Directory Access and use the Personal Directory The Personal Directory available on the Avaya 3904 Digital Deskphone provides a personalized directory of names and telephone numbers The Personal Directory allows you to add delete search and edit entries and can be password protected The Personal Directory holds up to 100 entries an entry is one name and one telephone number You can add a directory entry by copying the entry from your Callers List or Redial List You can also add entries with the AddNew Key or by using the Personal Directory PC Utility application The Personal Directory PC Utility uses an accessory cartridge to connect your PC and your Avaya 3904 Digital Deskphone telephone You can create a directory on your Personal Computer and transfer it to your Avaya 3904 Digital Deskphone telephone Access the Personal Directory Directory Log
104. time it rings back to your telephone or to the attendant Check with your network administrator to determine your specified period of time Use Call Park Avaya 3903 and 3904 Digital Deskphones The Call Park feature allows a call to be held temporarily and to be retrieved from any telephone You can park an incoming call and page the called party Call Park can also be used on outgoing calls When you use Call Park you do not tie up a line Your network administrator can set up a System Park Extension where most calls are automatically parked If configured network wide Call Park can be used across networks To park a call on a System Park DN Park l Press the Park Key The screen displays a System Park DN and asks for confirmation System Park DN Note On the Meridian SL 100 press the Directed Call Park Key followed by J The call parks on the System Park DN ok 2 Press the OK Key The call parks on the While on an active call To park a call on a DN other than the System Park DN on the Meridian 1 Park l Press the Park Key The screen displays Press OK to park call on 2198 Where 2138 represents the default System Park DN 333 2 Dial the DN where you want to park the call When you begin dialing the screen displays Enter digits then Park When you have completed dialing the call park DN the screen displays Press OK to park call ok 3 Press the OK Key The call parks on the
105. tions info Conf Forward Autobl HD DP wD p 553 9078 Avaya 3903 Digital Deskphone display The upper portion of the display on the Avaya 3903 Digital Deskphone gives call status information the lower display area contains a single line which displays feature information If you are viewing a list that contains more than one item you must use the Navigation Keys to scroll through the list When the item you want appears press the Select Key Telephone display Line Feature Key Status Date time display Call party info Feature Status info Options info Directories info Auto Dial Aug 20 5148F 5 Heu callers Forward Callers Fedial P 553 9077C Telephone display Avaya 3904 Digital Deskphone display The upper portion of the display on the Avaya 3904 Digital Deskphone gives call status information the lower display area is a three line feature information display or Disrlas Line Feature ea ConfSelDsr Key Staus amp aER RutoDial Aus 28 S 48P Datefime display Call party info Feature Slatus info Options info Drectories irfo 5 New callers Forward Callers Redial 56349075C Note Refer to Your Telephone s Controls on page 13 and for more information on display and specialized key information Options List The Options List available on the Avaya 3902 3903 and 3904 Digital Deskphones allows you to customize certain char
106. to continue To edit the currently stored message or to create a new message Edit l Press the Edit Key Set to Set Messaging To select a message provided by your network administrator To customize a message provided by your network administrator EEE Done aa cS Select e 2 From the Edit Mode screen use the dial pad to enter a text message Press the Delete Key to delete a character Press the Case Key to toggle between upper and lower case characters Press the Cancel Key to exit the screen without saving changes Note 1 Please refer to Add a Personal Directory entry on page 114 for detailed instructions on using your telephone s dial pad to enter text Note 2 While in the Edit Mode screen press the Up Navigation Key to access special characters you may want fo include in your message Use the Navigation Keys to locate the character Press the Select Key to choose the highlighted character Press the Return Key to return to message entry without selecting a special character 3 Press the Done Key Your message is saved and you return to the Set Set Msg Screen 1 From the Set Set Msg screen use the Navigation Keys to scroll through the list of available messages 2 Press the Select Key to choose the currently displayed message 1 From the Set Set Msg screen use the Navigation Keys to scroll through the list of available messages 2 Press the Edit Key to choose the
107. to deactivate the feature Additional Call Features Additional Call Features Auto Dial Transfer Feature Auto Dial Transfer allows you to use your Auto Dial Key to transmit digits to the central office after a Trunk Switch Hook Flash You must be on a central office exchange CO trunk call from or to a CO which offers Centrex or exchange line type features To use Auto Dial Transfer when you pick up an incoming trunk call CentrexSHF z 1 Press the Centrex Switch Hook Flash Key and wait for interrupted dial tone Note On the Meridian SL 100 Press the Transfer Key instead of the Centrex Switch Hook Flash Key Auto Dial can be used to transfer calls however you do not have to be on a central office trunk call and the Centrex Switch Hook Flash key is not applicable to the Meridian SL 100 AutoDial aa 2 Press the Auto Dial Key to call the number desired Goodbye 3 Press the Goodbye Key to end the call Use the buzz signal Buzz allows one person whose telephone is linked to another telephone to signal the other telephone The person signaled hears a buzz Use this feature to notify the other person of a call a visitor or a request To buzz the telephone linked to yours Buzz ea Press the Buzz Key The telephone linked to yours buzzes as long as you hold down the key Note Buzz signal is not available on the Meridian SL 100 Additional Call Features Call Page to make an announce
108. to the headset jack or the handset jack depending on the headset type and the telephone you are using Press the Headset Key Avay 3903 Headset TA 6 and 3904 Digital Deskphones For the Avaya 3902 Digital Deskphone read the instructions that came with your recommended headset Note I Refer to Set On hook default path on page 101 for information on how to configure your telephone for use with a headset Note 2 Refer to Headsets on page 141 for information on recommended headset types for your telephone This section also provides information on setting and adjusting the volume for both amplified and unamplified headsets To switch from handsfree to headset Connect headset or put headset on Press the Headset Key Avaya 3903 Headset YA p and 3904 Digital Deskphones For the Avaya 3902 Digital Deskphone read the instructions for the headset you are using Your telephone call features Activate deactivate Group listening The Group listening feature allows others to listen to a call through the speaker while you are speaking through the handset This feature must be enabled by your network administrator To activate the Group listening option Cows _ amp eem e Grour listening Select L3 2 Done Quit To use Group listening while you are on a call 1 Press the Options Key 2 Use the Navigation Keys to scroll through the Options List and h
109. tory Al Call Lod uze va j Callers List Select 553 9079 Access your Callers List or Redial List Avaya 3903 Digital Desk phone To access the Avaya 3903 Digital Desk fine Call pis using the Call Log Key Call Log PA CN 1 Press the Call Log Key gm 2 Use the Navigation Keys to highlight Tap the list that you want to view Callers List kedial List Select 3 Press the Select Key Call Log and Personal Directory display and navigation To access the Avaya 3903 Digital Deskphone Callers List or Redial List using a Context Sensitive Soft Key or a Programmable Feature Key Callers Redial Press the Callers Key to access the or Callers List or press the Redial Key to L access the Redial List To qi the R 3903 Digital Deskphone C Press the Quit Key or the Call Log Key to exit or call Log TA oN Avaya 3904 Digital Deskphone Personal Directory and Call Log display and navigation With the Avaya 3904 Digital Deskphone s display you can view three lines of information The figure below shows the status once you log into the directory Bi Directories Personal Directors Call Log Callers Lists Call Loa Redial List Select 553 9080 Call Log and Personal Directory display and navigation Access your Personal Directory Callers List or Redial List Avaya 3904 Digital Deskphone To access the Avaya 3904 Di
110. tus Key Hospitality features Room Status Room Status lets you read the status of a room using the display To read the status of a room Poonia m 1 Press the Room Status Key 2 Dial the Directory Number DN for BEE the room The DN is displayed followed by a two digit code The first digit indicates the occupancy status El room vacant 1 room occupied The next digit indicates the cleaning status of the room 1 cleaning requested 2 cleaning in progress 3 room cleaned 4 room passed inspection 5 room failed inspection 6 cleaning skipped T not for sale RoomStatus ap 3 Press the Room Status Key Meridian SL 100 CLASS Features Meridian SL 100 CLASS Features Anonymous Caller Rejection The Anonymous Caller Rejection feature allows you to reject incoming calls on your line DN for which calling name and number have been intentionally blocked Only calls in which the information has been blocked are rejected Check with your network administrator regarding the availability of this feature To activate Anonymous Caller Rejection SS 1 Lift the handset 2 Dial the Anonymous Caller Rejection aag Activate FAC A recording or confirmation tone informs you that Anonymous Caller Rejection is activated To deactivate Anonymous Caller Rejection CSS 1 Lift the handset 2 Dial the Anonymous Caller Rejection REE Deactivate FAC A recording or confirmation tone informs
111. umber Key for the SEE Conference feature Note 1 Repeat these step to add more parties to the conference up to six Note 2 Press the Goodbye Key if you make an error while dialing the number or if you receive a busy signal To return to the original caller me T Press the Line DN Key Avaya 3901 Digital Deskphone Feature Operation Activate Ring Again Use the Ring Again feature when you dial a number and receive a busy tone or no answer The Ring Again feature lets you know when the person you dialed is available or has used their telephone The feature notifies you when to redial your party The Ring Again feature automatically redials the number To activate the Ring Again feature or no answer 3 1 Dial a number and receive a busy tone Note The Meridian SL 100 supports Ring Again on busy tone only Foaie Fx 2 Press the Features Key 3 Press the Dial Pad Number Key for the SEE Ring Again feature ws 4 Replace the handset pm To use Ring Again to call your party when you receive notification CSSD 1 Lift the handset gt m Fe 2 Press the Features Key 3 Press the Dial Pad Number Key for the BEE Ring Again feature Ring Again dials the number To cancel the Ring Again feature ae li Fe 1 Press the Features Key 2 Press the Dial Pad Number Key for the TEE Ring Again feature before you hear the Ring Again notification tone
112. ur telephone The External Alerter and Recorder interface is available for the Avaya 3902 3903 and 3904 Digital Deskphones models Accessories for the Avaya 3900 Series Digital Deskphones Full Duplex Hands Free Module The Full Duplex Hands Free Module provides simultaneous audio paths for transmitting and receiving during hands free calls The Full Duplex Handsfree Module is available for the Avaya 3904 Digital Deskphone Headsets Amplified headsets are compatible with your Avaya 3900 Series Digital Deskphone The amplified headset is an option for noisy environments An amplified headset should be connected to the handset jack The Headset Key is not able to control a headset that is connected to the handset jack In this configuration do not select Headset as the On hook default path For an amplified headset adjust the volume using the Volume Control Bar on your telephone before adjusting the volume on your headset amplifier To minimize distortion the volume setting on the amplifier should be higher than the volume setting on the telephone Unamplified headsets are compatible with the Avaya 3903 and 3904 Digital Deskphones An unamplified headset should be plugged into the headset jack With Headset selected as the On hook default path you can make calls or answer incoming calls by pressing a DN Key For an unamplified headset access Volume Adjustment in the Options List to adjust the headset volume and sidetone Avaya 3904 D
113. uted the Linux OS source code and identifying the copyright holders of the Third Party Components and the Third Party Terms that apply to them is available on the Avaya Support Web site http support avaya com Copyright Trademarks The trademarks logos and service marks Marks displayed in this site the documentation s and product s provided by Avaya are the registered or unregistered Marks of Avaya its affiliates or other third parties Users are not permitted to use such Marks without prior written consent from Avaya or such third party which may own the Mark Nothing contained in this site the documentation s and product s should be construed as granting by implication estoppel or otherwise any license or right in and to the Marks without the express written permission of Avaya or the applicable third party Avaya is a registered trademark of Avaya Inc All non Avaya trademarks are the property of their respective owners Downloading documents For the most current versions of documentation see the Avaya Support Web site http www avaya com support Contact Avaya Support Avaya provides a telephone number for you to use to report problems or to ask questions about your product The support telephone number is 1 800 242 2121 in the United States For additional support telephone numbers see the Avaya Web site http www avaya com support Avaya 3900 Series Digital Deskphone 9 Avaya 3901 Digital Deskphone 9 Avaya 3902 Digit
114. y on page 114 Note 2 You cannot change the label on your primary DN Note 3 Use the Case Key to change the case of the letter as needed You can use the Delete Key to delete one character or the Clear Key if you want to delete the entire label Note 4 Press the Up Navigation Key to access special characters you may want to include in the label Use the Navigation Keys to locate the character you want to include Press the Select Key to choose the highlighted character Press the Return Key to return to label entry without selecting a special character To restore all key labels 1 Use the down Navigation Key to 5 highlight Restore all key labels Ja gn ig Restore all kes labels Select 2 Press the Select Key RENE The display asks you to verify that you want to restore all labels Restore 3 Press the Restore Key Press the Done Key to return to the Options List menu Press the Options Key to exit Change a Feature Key label Avaya 3903 and 3904 Digital Desk phones You can change the name on the Programmable Line DN Feature Keys self labeled These keys are located on both sides of the top portion of the display area on the Avaya 3903 and 3904 Digital Deskphones To change a Feature Key label l Press the down Navigation Key once ls to highlight Change feature key label Change feature key label Select 2 Press the Select Key This action takes you to the Feature Key menu and hig
115. y 89 Options List 90 Select a language 91 Change a Feature Key label Avaya 3902 Digital Deskphone 91 Change a Feature Key label Avaya 3903 and 3904 Digital Deskphones 93 Adjust Screen contrast 95 Adjust volume 95 Choose Ring type 96 Select Call Log options 96 Use Live dial pad 98 Select Preferred name match 98 Set up area code 98 Enable Call timer 99 Select Date time format 99 Enable Key click 99 Use Headset port on call 100 Activate Headset port external alerter 100 Use Call indicator light 100 Set On hook default path 101 Display diagnostics 101 Activate Group Listening 102 Call Log and Personal Directory display and navigation 103 Avaya 3903 Digital Deskphone Call Log display and navigation 103 Access your Callers List or Redial List Avaya 3903 Digital Deskphone 103 Avaya 3904 Digital Deskphone Personal Directory and Call Log display and nav igation 104 Access your Personal Directory Callers List or Redial List Avaya 3904 Digital Deskphone 105 Call Log and Personal Directory password protection Avaya 3903 and 3904 Digital Deskphones 106 Call Log 109 Access and use the Callers List Avaya 3903 Digital Deskphone 109 Access and use the Callers List Avaya 3904 Digital Deskphone 110 Redial List 112 Access and use the Redial List Avaya 3903 Digital Deskphone 112 Access and use the Redial List Avaya 3904 Digital Deskphone 113 Access and use the Personal Directory 114 Access the Personal
116. ya Meridian 1 or the Malicious Call Hold FAC Meridian SL 100 Note After dialing the Malicious Call Trace FFC or the Malicious Call Hold FAC you are automatically reconnected to the calling party Incoming calls Incoming calls This section describes features that you can use with incoming calls Activate Automatic Answerback When Automatic Answerback is active your set automatically answers in handsfree mode after one ring Note When Automatic Answerback is active calls do not forward to your voice message service To use Automatic Answerback gum Press the Automatic Answerback Key Autofns To deactivate Automatic Answerback Rutohns a GD Press the Automatic Answerback Key Incoming calls Use Call Pickup Call Pickup allows you to pick up a call from any telephone in the same Pickup Group or another Pickup Group This feature must be enabled by your network administrator To answer a call in your own Call Pickup Group FEO i Pickur 2 To answer an incoming call in another Call Pickup Group CN cum EEE GrePickur Lift the handset Press the Pickup Key or enter the Pickup Ringing Number FFC Meridian 1 or FAC Meridian SL 100 Lift the handset Press the Group Pickup Key Dial the Pickup Group number of the telephone that is ringing Note 1 The network administrator assigns the Pickup Group number Note 2 This feature is not applicable on the Meri
117. you select Call timer enable from the Options List menu On Off From the Call timer screen press the or On Key to turn on the Call timer or L1 press the Off Key to turn off the Call timer Press the Done Key to save changes Press the Quit Key or Options Key to exit Select Date time format There are eight Date time formats Four formats are based on the 12 hour clock and four are based on the 24 hour clock After you select Date time format from the Options List menu eae Use the Navigation Keys to scroll Tap through the eight formats The sample formats appear on the upper right side of the display area Format 3 Press the Done Key to select the highlighted format Press the Quit Key or Options Key to exit Enable Key click The Key click option causes the handset or speaker to produce a clicking sound when you press the telephone keys After you select Ke click enable from the Options List menu On ort From the Key click rs the or On Key to turn on Key click or press ay the Off Key to turn off Key click Press the Done Key to save changes Press the Quit Key or Options Key to exit Options List Use Headset port on call The Headset port on call option available on the Avaya 3904 Digital Deskphone requires that a lamp type accessory be connected to the headset port When the Headset port on call option is activated and the user is on a call the lamp is lit to provide an indication that a call is in
118. you that Anonymous Caller Rejection is deactivated Note Availability of this feature is dependent upon your Meridian SL 100 system software and network connections Meridian SL 100 CLASS Features Automatic Callback The Automatic Callback feature allows you to enter a Feature Access Code FAC that will automatically set up a call to the last Directory Number DN you dialed on your individual line DN regardless of whether the call was answered unanswered or busy Check with your network administrator regarding the availability of this feature To activate Automatic Callback after you have dialed a number coats gr 2498 EEE eate Fr CN To cancel Automatic Callback 2498 EEE Press the Goodbye Key to disconnect the call Press the Line DN Key Dial the Automatic Callback Activate FAC and follow the instructions provided by the announcement Press the Goodbye Key When both your line and the called party s line are idle your telephone will ring When the telephone rings lift the handset You will hear normal ringback ring tone Press the Line DN Key Dial the Automatic Callback Deactivate FAC Note Availability of this feature is dependent upon your Meridian SL 100 system software and network connections Meridian SL 100 CLASS Features Automatic Recall The Automatic Recall feature allows you to enter a Feature Access Code FAC that

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