Avaya 3456 UC Client - Communication Server 1000 User Guide
Contents
1. Gen 3 conference participants Carlos Edwards Mork 04 scsitel2 i 9 Ed Jones Work 303 scsitel2 iteluk c I 300 scsitel2 iteluk com E 003 Address Book oS Contacta History isa x oom g rienas Home Managing Conference Calls Most conference controls such as participant removal suspend and disband are managed from the main phone interface during a video conference Users can stop their own video output by clicking on the Stop my Video button found on the video panel Removing Participants A participant can be removed from the conference call and placed into a separate call in the following way 1 Open the drop down menu found at the end of the participant s details on the phone screen 2 Choose between End Call to end all communication with the caller and Separate Call from Conference to remove the caller from the conference but keep the caller on hold in a separate tab Avaya 3456 UC Client User Guide NN43080 100 02 01 Standard 7 5 November 2010 36 Feature overview File View Contacts Help On the phone 02 ma on m axa O 9 g a 3 conference paniciparts e 302 scsitel2 i O End Cal Ed Jones Work 303 scsitel2 iteluk c Separate Call from Conference 00 03 13 Contacts Histery Ca O Friends Home Work Disbanding Conferences To end a conference call but keep all callers on2. Contacts Histo ry Cm a x lojlolw trends Home Work ij BE Murphy Pending request Se ak Ed Jones Harry Wets 5 View Profile View History sson Ring Tone F Block this Person Delete Contact Receiving a Video Call When you receive a video call the video panel will open automatically when you answer the call and you will be able to see the caller via their own video To start sending your video click Start Video Note Ihe caller and recipient can start or stop their video stream at any time during a call Video Conferencing Note The Avaya 3456 UC Client supports up to six video conference attendees In orderto take part in the video conference the other participants must be using video capable phones To start a video conference 1 Open the video panel by clicking on the Video button 2 Place a call to the first participant your video will automatically appear on their screen but they will have to enable their own streaming so that you can see them 3 Click the Start another button to open another tab and place the first call on hold Dial the next participant Repeat this step until all participants are on the call Avaya 3456 UC Client User Guide NN43080 100 02 01 Standard 7 5 November 2010 35 Feature overview 4 Click the Conference All button to join all participants into one conference call File View Contacts Actions Help GW Onthe phone
3. On the phone amp 1 i Gx mm 0 OC g 2 conference participants 300 scsitel2 iteluk com E Carlos Edwards Work 304scsitelz i ka Xx Disband Conference Address Book Start Group Video Stark another Zall x o fel 6 0 Missed status a ta s01 scsitel2 Missed 11 21 07 04212 2 Ed Jones Missed 112110702364 o Bill Murphy Missed 11210712 AT a Bill Murphy Missed 2107 12 03 301 scsitel it Missed 1112107 11 56 14 DO 00 14 rr ih Suspending a Conference Conferences can be suspended by clicking on the Hold button Participants will have a hold icon next to their name on the display screen when a conference is suspended Avaya 3456 UC Client User Guide NN43080 100 02 01 Standard 7 5 November 2010 30 Feature overview Q On tye phone O2 aa Fa 2 co Herence participants 200 scstel2 iteluk com 0 E Carlos Edwards Work 304 scsitel2i 0 E GO 00 10 Missed Status 6 SM gscsitel2 Missed 1121 07 04212 to Ed Jones Missed 11221107 02 554 te Bill Murphy Missed TOP 12110 te Bill Murphy Wissed TN 1203 2010scsite2 ti Missed 11 2107 11 58 4 Voicemail The Avaya 3456 UC Client can be configured to regularly check your Avaya Communication Server 1000 Avaya CS 1000 voicemail box Voicemail Settings Your voicemail account can be access
4. Avaya 3456 UC Client User Guide NN43080 100 02 01 Standard 7 5 November 2010 8 Feature overview Signing in The Avaya 3456 UC Client should sign in to your SIP account automatically if your account has been correctly configured In some circumstances depending on how the system administrator has configured the softphone you may be asked to authenticate to a login server during application start up If you are unsure how to login see your system administrator Screen layout Before continuing it would be worth spending some time on the interface layout Not all function buttons are visible when the phone is inactive for example call transfer and hold options do not appear unless the phone is engaged on a call Other function buttons such as the voicemail notification button only appear unless a configured to do so see the system administrator and b when you receive a message Avaya 3456 UC Client User Guide NN43080 100 02 01 Standard 7 5 November 2010 9 Feature overview Missed Call Notification button press this button to view a Voicemail Notification list of missed calls button press this button to call the voicemail a R attendant Available or hama Video Sanga bean 2 S E E my pey press to begin a mer i 4 3 video call k aes a Y ae p eee a ay p f Dial Pad button press this button to open the dial pad j THEY name or numba Call Conference i Participant bu
5. 18 Feature overview Transfer destination Call originator SMC 3456 Bill Fie View Contacts wk 0 On the phone ctions Help oa Alok amece cue lal Leal mx 0 o 5 5 i gt click button bebw to transfer 30 1iecetel iteluk co 300 scsite2 iteluk com ah 70 01 09 Press the Transfer button Address Book kj Contacta ii Fistory an P x lolei Friends Home amp Work Alex Samson Ed Juri 7 The callis transferred to the destination and your phone hangs up Guick Transfer List A Quick transfer list can be created to provide users with fast access to common transfer destinations for example a PA may require fast access to a select group of managers that they commonly field calls for Once created a quick transfer list can be accessed during an active call and the caller can be transferred quickly to any of the numbers Note When you transfer a call using the quick transfer list you are in effect performing a blind transfer In other words y ou will not be able to announce the call the caller will simply be passed directly to the destination whether the recipient is available or not Any number in the quick transfers list can be selected as the Default transfer number Calls can be quickly transferred to the Default number by simply clicking the Default Transfer button Creating a Quick Transfer List A
6. AVAYA Avaya 3456 UC Client User Guide Avaya Communication Server 1000 Release 7 5 Document Status Standard Document Number NN43080 100 Document Version 02 01 Date December 2010 AVAYA 2010 Avaya Inc All Rights Reserved Notices While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing Avaya assumes no liability for any errors Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes Documentation disclaimer Avaya shall not be responsible for any modifications additions or deletions to the original published version of this documentation unless such modifications additions or deletions were performed by Avaya End User agree to indemnify and hold harmless Avaya Avaya s agents servants and employees against all claims lawsuits demands and judgments arising out of or in connection with subsequent modifications additions or deletions to this documentation to the extent made by End User Link disclaimer Avaya is not responsible for the contents or reliability of any linked Web sites referenced within this site or documentation s provided by Avaya Avaya is not responsible for the accuracy of any information statement or content provided on these sites and does not necessarily endorse the products services or information d
7. Configure only the G711 and G729 voice codecs for the Avaya 3456 UC Client Ensure that the fixed single port is defined Navigate to Account Settings gt Topology gt Port Range to set the port Ensure the registration refresh time is set to five minutes This keeps the registration timer short enough to recover quickly in case of network failure To make the Avaya 3456 UC Client DTMF work with the Media Application Server MAS ensure that SIP gt Account gt Topology gt Enable ICE is not selected Related publications For more information see the following related publications Avaya CS 1000E suite of documentation Avaya 3456 UC Client User Guide NN43080 100 02 01 Standard 7 5 November 2010 Feature overview This section describes features that are available on the Avaya 3456 UC Client Navigation e Starting up page 7 e Signing in page 8 e Making a call page 9 e Receiving calls page 11 e Placing calls on hold page 11 e Mute page 13 e Call Transfers page 13 e Conference Calls page 26 e Voicemail page 30 e Video Phone page 32 Starting up Start the Avaya 3456 UC Client by double clicking on the desktop icon or by clicking on the Start menu and navigating to the Avaya 3456 UC Client program group and clicking on Avaya 3456 UC Client ma Programs J 15 Uninstall SMC 3456 2 Documents Settings k Seach b q Help and Support 3 Windows XP Professional
8. separate held lines in their own tab open the Options menu located beneath the call display screen and select Disband Conference Each caller can be taken off hold by clicking on the correspond tab Avaya 3456 UC Client User Guide NN43080 100 02 01 Standard 7 5 November 2010 Pee a Murphy An i alx File View Contacte Actions Help 9 0 Op amp a 1 37 Feature overview 2 confererce participants 300 scsitel2 iteluk com E Carlos Edwards Work 304 scsitels i E O0 00 11 Options Disband Conference Start Group video Start another Call Contacts History amp x Oolteltelto Cc 301 sesitel2 Missed 11 21 07 04 24 2 EdJones Missed 11 24 07 02 36 4 SilMurphy Missed 11 2107 12 11 Bill Murphy Missed 44 24 07 12 03 O 301 scsitelZih Missed 11 21 07 11 56 4 Suspending a Conference Conferences can be suspended by clicking on the Hold button Participants will have a hold icon next to their name when a conference is suspended Avaya 3456 UC Client User Guide NN43080 100 02 01 Standard 7 5 November 2010 Troubleshooting This chapter describes various troubleshooting tips Navigation e Configuration changes do not work page 38 e Call Detail Reporting page 38 Configuration changes do not work When making configuration or preference changes you must first select the account to which to apply the changes By defau
9. the Mute button is only displayed during calls wb Call Transfers The Avaya 3456 UC Client offers users a number of different ways to transfer calls Blind transfer Pass a call directly to another extension without waiting for an acknowledgment or busy signal from the destination Announced transfer Ring the destination extension first and announce the call before transferring it through Avaya 3456 UC Client User Guide NN43080 100 02 01 Standard 7 5 November 2010 14 Feature overview e Quick transfer Pass the call straight to a number in your quick transfer list more on this later in this section or to your chosen Default quick transfer destination Each of these transfer methods as well as the creation of a Quick Transfer list is examined during the course of this section Blind Transfer A blind transfer is probably the easiest method of transfer available on the Avaya 3456 UC Client interface and is performed in the following way 1 Answer the call by clicking on the a button 2 During the call press the drop down menu button located just to the right of the Default Transfer button the transfer button will only appear on phone display when an active call is in progress MC 3456 BIN Murphy las File Yew Contacts Actions Help MW On the phone gag 0 o b S m Cal established 20Merscsitel2 iteluk com 00 30 15 Aan Cone Adcress Book k Contacts History 5 x ore
10. 4 conterence participants ecsitelZ iteluk com kal 301 scsitel2 iteluk com El Ed Jones 390 scsitelZiteluk c a led Carlos Edwards Work 304 scsitel2i 0 E 0 00 22 Managing Conference Calls Removing Participants A participant can be removed from the conference call and placed into a separate call in the following way 1 Open the drop down menu found at the end of the participant s details on the phone screen 2 Choose between End Call to end all communication with the caller and Separate Call from Conference to remove the caller from the conference but keep the caller on Hold in a separate tab File Wiew Contacts Actions Help GO On the phone a2 a4 die man 0 op g j 3 conference pariciparts 300 scsitel2 iteluk com ll End Cal Ed Jones Work 3039scsitel2 iteluk c Separate Call from Conference 0o04 E Address Book i Contacts Histery l ak 0 x Olol z Friends Home Work 4 Bil Murphy Pendirg request Ed Jones Avaya 3456 UC Client User Guide NN43080 100 02 01 Standard 7 5 November 2010 29 Feature overview Disbanding Conferences To end a conference call but keep all callers on separate held lines in their own tab open the Options menu located benath the call display screen and select Disband Conference Each caller can be taken off Hold by clicking on the corresponding tab Fie View Contacts Actions
11. Avaya preferred configurations 6 Related publications 6 Q1 Feature overview Starting up 7 Signingin 8 Screen layout 8 Making a call 9 Receiving calls 11 Placing calls on hold 11 Hold and resume 12 Mute 13 Call Transfers 13 Blind Transfer 14 Announced Transfer 16 Quick Transfer List 18 Contacts 22 Creating Contacts 22 Viewing Contacts 24 Dialing Contacts 25 Conference Calls 26 Managing Conference Calls 28 Disbanding Conferences 29 Suspending a Conference 29 Voicemail 30 Voicemail Settings 30 Accessing Voicemail 32 Video Phone 32 Making a Video Call 33 Receiving a Video Call 34 Avaya 3456 UC Client User Guide NN43080 100 02 01 Standard 7 5 November 2010 N 4 Contents Video Conferencing 34 Managing Conference Calls 35 Troubleshooting Configuration changes do not work 38 Call Detail Reporting 38 Avaya 3456 UC Client User Guide NN43080 100 02 01 Standard 7 5 November 2010 38 Welcome This section introduces Avaya 3456 UC Client and describes the available features Navigation e Your new Avaya 3456 UC Client page 5 e Requirements page 6 e Online help page 6 e Avaya preferred configurations page 6 e Related publications page 6 Your new Avaya 3456 UC Client The current Avaya 3456 UC Client offering provides instant messaging and voice and video communications The Avaya Communication Server 1000 Avaya CS 1000 and Avaya 3456 UC Client provide voice video c
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13. Linux OS source code and identifying the copyright holders of the Third Party Components and the Third Party Terms that apply to them is available on the Avaya Support Web site http support avaya com Copyright Trademarks The trademarks logos and service marks Marks displayed in this site the documentation s and product s provided by Avaya are the registered or unregistered Marks of Avaya its affiliates or other third parties Users are not permitted to use such Marks without prior written consent from Avaya or such third party which may own the Mark Nothing contained in this site the documentation s and product s should be construed as granting by implication estoppel or otherwise any license or right in and to the Marks without the express written permission of Avaya or the applicable third party Avaya is a registered trademark of Avaya Inc All non Avaya trademarks are the property of their respective owners Downloading documents For the most current versions of documentation see the Avaya Support Web site http www avaya com support Contact Avaya Support Avaya provides a telephone number for you to use to report problems or to ask questions about your product The support telephone number is 1 800 242 2121 in the United States For additional support telephone numbers see the Avaya Web site http www avaya com support Contents Welcome Your new Avaya 3456 UC Client 5 Requirements 6 Online help 6
14. To add a contact click Add Contact icon in this tab or select Add a Contact from the Contacts menu i Friends Home Work 3 Select Transfer this call Avaya 3456 UC Client User Guide NN43080 100 02 01 Standard 7 5 November 2010 15 Feature overview ow i raw aA an 0 ofp g i Transfer this Call Cal established Call then Transfer Alex 301 scsitel2 v Ed Jones 303 Bill Murphy 300 si Edit List 4 When prompted enter the destination number using either the dial pad or the numeric keys on your keyboard 5 Click the Transfer button jms oem dal Transfer Alex 301 scsitel2 teluk comj to 30 a 9 Friends Home amp Work Alex Samson 6 The call is passed to the transfer destination and your phone hangs up Avaya 3456 UC Client User Guide NN43080 100 02 01 Standard 7 5 November 2010 16 Feature overview Announced Transfer An announced transfer is often seen as the preferred method of call transfer because it enables you to find out whether the destination recipient is available and ready for the transfer or not To perform an announced transfer 1 Answer the call by pressing the a button 2 During the call press the drop down menu button located just to the right of the Default Transfer button the transfer button will only appear on phone display when an active call is in progress olla File Wiew Contacts Actions H
15. ck Add Contact icon in this tab or select Add a Contact from the Contacts menu Friends om Home Work p me 3 Select the name of the person to whom you would like to transfer the call Avaya 3456 UC Client User Guide NN43080 100 02 01 Standard 7 5 November 2010 22 Feature overview Sm lS Hie wew Contacts Actions Help iy Onthe phone Ow m ii olp gma a Transfer this Call Cal established A Call then Transfer Alex 301 scsitel2 t o Ed Jones 303 00 70 55 a Bill Murphy 300 Edit List Adcress Book ka Contacts History oi a x folelv Friends Home amp Work Alex Samson Ed Jones 4 The call is transferred and the phone hangs up Contacts The lower half of the Avaya 3456 UC Client interface is dedicated to Contacts and call History The following sections deal briefly with the principles of adding viewing and calling contacts Creating Contacts Contact information can be imported from a variety of sources including CSV files and Outlook Exchange servers however th is guide deals exclusively with creating new contact profiles For instructions on importing contact information see the in built help file that is accessed by clicking on the Help menu To create a new contact profile 1 From the main phone screen open the Contacts menu and select Add a Contact If the Address Boo
16. ed by dialling the voicemail attendant s extensions 101 by default but unless configured to do so the application will not automatically check for and notify you of new messages To configure automatic checking and notifications 1 From the main phone screen open the File menu and select Account Settings 2 Highlight your account and click on the Edit button Hove Up Kove Down Avaya 3456 UC Client User Guide NN43080 100 02 01 Standard 7 5 November 2010 E y E Feature overview 3 Click on the Voicemail tab grea ng goer Sor Seas i Ain Aoccunt v picem Poy Presence Orage Setu oy cd aim name Alex on 10 1 1 185 Profceci sp User Details User D A01 dosa beluk com eg seeorG domain com Password a Daplay name Aka 5 Asinorsaton nime Domain Proxy aL Regier with domain and receive cals Send Outbound va Target domain Doman Proxy address Diai plan 4 Trick the Check for Voicemail check box 5 Enter the number you would normally dial to access the voicemail attendant in the Number to dial for checking mail text box by default the voicemail attendant s extension is 101 check with your system administrator if you are unsure Avaya 3456 UC Client User Guide NN43080 100 02 01 Standard 7 5 November 2010 32 Feature overview 6 Click the OK button 7 Click Apply 8 Click Close The Avaya 3456 UC Client is now configured to check
17. efault number Ada Name Phone Number or Address Defautt Ed Jones 303 pr Bill Murphy 300 Avaya 3456 UC Client User Guide NN43080 100 02 01 Standard 7 5 November 2010 21 Feature overview 4 Enter the full name and phone number of the guick transfer contact Note To set this contact as the Default quick transfer contact the number tha calls will be forwarded to if you click on the Default Transfer button tick the check box The default contact will appear with a tick next to it in the list of quick transfer numbers Click OK button The new contact is displayed in the quick transfers list Click the OK button to finish Quick Transfer List Transfers To perform a transfer using a number from your quick transfers list 1 Answer the call by pressing the button 2 During the call press the drop down menu button located just to the right of the Default Transfer button the default transfer button will only appear on phone display when an active call is in progress Note To send the call directly to your default quick transfer contact just press the Default Transfer button SMC 3156 Bill Murphy i l File View Contacts Actions Help dy Inthe phone a Bk Gm lO CY SB UI l Cal established 203 scsitel2 iteluk com 00 20 15 Address Book ks Ga Contacts History ace x oloje To add a contact cli
18. elp i Inthe phone mem OOP 25 Cal established 203 scsitel2 iteluk com 00 30 15 m G aa Acdcress Book ke Contacta History l ci a x lolel To add a contact click Add Contact icon in this tab or select Add a Contact from the Contacts menu Friends T Home Work 3 Click on Call then Transfer Avaya 3456 UC Client User Guide NN43080 100 02 01 Standard 7 5 November 2010 2 Feature overview r O enar aace Bi Beek File View Contacts Actions Help Q On the phone 1 HF ba Le P J E an i 0 0 f amp Transfer this Call Call then Transfer w Ed Jones 303 Bill Murahy 300 Call established Alex Samson Softp 00 00 12 Edit Lis Address Book E Ga Contacts History ca a x lolelvi Friends Home Work Alex Samson Ed Jones 4 Anew tab opens and the caller is placed on hold Enter the transfer destination s number File View Contacts Actions Help GG On the phone oa LA ax ii CO Iransier 301 pis Cate teuk com to 5 Click the button 6 When the recipient answers announce the caller and then press the Transfer button Note lf the recipient does not answer y ou can return to the call originator by clicking the button to disconnect the second call ensure that the second call tab is selected otherwise y ou will disconnect the caller Avaya 3456 UC Client User Guide NN43080 100 02 01 Standard 7 5 November 2010
19. escribed or offered within them Avaya does not guarantee that these links will work all the time and has no control over the availability of the linked pages Warranty Avaya provides a limited warranty on this product Refer to your sales agreement to establish the terms of the limited warranty In addition Avaya s standard warranty language as well as information regarding support for this product while under warranty is available to Avaya customers and other parties through the Avaya Support Web site http www avaya com support Please note that if you acquired the product from an authorized reseller the warranty is provided to you by said reseller and not by Avaya Licenses THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE HTTP SUPPORT AVAYA COM LICENSEINFO ARE APPLICABLE TO ANYONE WHO DOWNLOADS USES AND OR INSTALLS AVAYA SOFTWARE PURCHASED FROM AVAYA INC ANY AVAYA AFFILIATE OR AN AUTHORIZED AVAYA RESELLER AS APPLICABLE UNDER A COMMERCIAL AGREEMENT WITH AVAYA OR AN AUTHORIZED AVAYA RESELLER UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE WAS OBTAINED FROM ANYONE OTHER THAN AVAYA AN AVAYA AFFILIATE OR AN AVAYA AUTHORIZED RESELLER AND AVAYA RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU AND ANYONE ELSE USING OR SELLING THE SOFTWARE WITHOUT A LICENSE BY INSTALLING DOWNLOADING OR USING THE SOFTWARE OR AUTHORIZING OTHERS TO DO SO YOU ON BEHALF OF YOURSELF AND THE
20. ges that appears just above the clock on the Windows task bar To answer the e Click on the found on the Avaya 3456 UC Client interface or e Click on the found on the desktop pop up Io A the call and forward it to your voicemail service if configured click on Placing calls on hold Calls can be placed on hold at any time When a call is on hold you cannot hear the caller and they cannot hear you When a call is on hold the message Call on hold is displayed on the screen and the hold button 0 is highlighted Avaya 3456 UC Client User Guide NN43080 100 02 01 Standard 7 5 November 2010 12 Feature overview Contacts Acton Help G 0n the phone solb SB da Call on hold 300 scsitel iteluk com 00 00 38 Address Book pot La When a call is on hold it is possible to make a second call by pressing the Start another call button TE Hold and resume To place a call on hold press the Hold button during the call To resume the call just press the Hold button again Hold and Open Another Call 1 During a call press the Start another Call button A new dial tab opens in the interface window First call currently in Second call waiting on progress ite Alex Sama Oi E3 aan 0 o bo Call established 00 scsitel2 iteluk com 000055 Add to Contacts Dial the new recipient s number Click the Q button To switch between calls click on the tabs Whene
21. ilability Tick the Show this contact s availability check box to enable this feature Regu One o m af MENON Method MumberAddress Select the contact method t use when double Softphone fs Work 22om ecetel teluk zem Gg Jabber Ring tone Home 901978658741 Defaut Le Work al Show this contacts availabilty Mobile ka Fax Pi e mail E Website e 5 Click the OK button Viewing Contacts Contacts are arranged into Groups in the Address Book panel each contact s group allocation is determined when the contact profile is created see the previous section Creating Contacts To view a contact s profile simply click on their name in the Address B ook panel Avaya 3456 UC Client User Guide NN43080 100 02 01 Standard 7 5 November 2010 25 Feature overview s1c3458 Bill Murphy lai Fie View Contacta Actions Help G Available CE ae Gx a CO 11 Enter name or number To 3 Cae Address Book E Ca Contacts Hisiory PE EE aa 9 x lola Friends Home amp Work 5 Dil Murphy Pending request Harry Wells Carlos Edwards ry Ed Jones f Home 01578858741 x Hd Work 238 Edit Profile Dialing Contacts To dial a contact straight from your Address Book either double click on the contact s name or in cases where more than one number exists for the contact single click and then select the re
22. k panel is open the lower half of the Avaya 3456 UC Client interface click on the Add a Contact button Avaya 3456 UC Client User Guide NN43080 100 02 01 Standard 7 5 November 2010 23 Feature overview me oy C Enter name or number Add a Contact button Address Book Contacts History Address Book panel Bill Murphy Christopher Parfitt Ed Jonas Friends Home amp Work Plh Dendi rement 2 Enterthe name details of the contact and select a Group e g Work Friends etc New Contaci General Other Contact name First Lazi si Name Harry Wela Display as Harry Welk Group Work Ce aoma Contact methods Regaine une or one contati nets Bethod Number Address Select the contact method to use when double im Hare an a ca 3 In the lower half of the screen select a contact type e g Home Office Softphone etc from the contact Method drop down menus and enter the contact s phone number s in the corresponding Number Address field s Avaya 3456 UC Client User Guide NN43080 100 02 01 Standard 7 5 November 2010 24 Feature overview 4 If you entered more than one contact number open the top right drop down menu and select the preferred default contact method that will be used when you double click on the contact s name in the address book Note If you enter a softphone number you have the option of viewing the contact s ava
23. l on hold Dial the next participant Repeat this step until all participants are on the call e Click the Conference All button to join all participants into one conference call Avaya 3456 UC Client User Guide NN43080 100 02 01 Standard 7 5 November 2010 27 Feature overview vy tal p File View Contacte Actions Help Q Onthe phone a1 m4 ra d ai o o gt g a 1 Calla conference participant Conference button S0 scsitel2 iteluk com 00 01 03 Address Book Contacts History eax ole Fricnds Home Work i Bil Murphy Pending request ui Add contact to conference call Contact list 2 add to Conference Call lt call Video Call Ed Jones View Profile View History 45sign Ring Tone F Block this Person Delete Contact e Start or receive a call open other calls using the Start Another Call button see Hold and Open a Second Call and then once connected click on the Conference All button All active calls will be joined to one conference 4 live calls three are on hold one is active Press Conference All to bring all 4 calls into Call established fore 2 one conference call Carlos Edwards Work 304 scsitel2 ite i PO 0 1 08 Avaya 3456 UC Client User Guide NN43080 100 02 01 Standard 7 5 November 2010 28 Feature overview File View Contacts Actions Help Onthe phone a2 a4 min 0 Ol 2 4
24. lt the first account in the list is selected Call Detail Reporting Call Detail Reporting CDR is available for all universal expansion connectors UEXT and for Session Initiated Protocol SIP Trunk Avaya 3456 UC Client User Guide NN43080 100 02 01 Standard 7 5 November 2010
25. ommunication with rich telephony features Fib Win o Contacta en On the phone gt N pp p PD aias ig We i lolt g5 d pa er ery Cal establenes e Call Status Display 0791910159 MB3scsitel2 iteluk com 00 04 Dial Pad Video Call Window To edd s contaci cick Add Contact icon in hal tab of detect Add a Contact fram the Contacts List Avaya 3456 UC Client User Guide NN43080 100 02 01 Standard 7 5 November 2010 Reguirements sba Welcome The following basic hardware specification is required to operate the Avaya 3456 UC Client Intel Pentium III 1 3 GHz or equivalent Windows 2000 XP Vista 512 MB RAM 50 MB hard disk space 16 Bit full duplex sound card IP connection Depending on the configuration of your workstation or laptop you may also need to obtain a microphone and speakers or a USB headset with microphone If it is your intention to utilize the softphone video call conferencing features you will also need a webcam Online help For detailed information about specific client features see the help documentation provided with Avaya 3456 UC Client To access help in the Avaya 3456 UC Client click Actions and then click Help Avaya preferred configurations Following list contains preferred configurations for Avaya 3456 UC Client Disable the provisioning server on the phone On the phone navigate to Preferences gt Advanced gt No login server available
26. quick transfer list can be made up of as many contacts as y ou wish but bear in mind that the longer the list the loner it will take you to find the right contact during a call thereby defeating the object of the quick transfer list Avaya 3456 UC Client User Guide NN43080 100 02 01 Standard 7 5 November 2010 19 Feature overview To create a quick transfer list 1 From the main interface screen open the File menu and select Preferences File View My Profile i a Preferences Account Settings Exit Chita Enter name or number 2 Click on the Quick Transfer button Avaya 3456 UC Client User Guide NN43080 100 02 01 Standard 7 5 November 2010 20 Feature overview Application x Auto launch when Windows stars na Open new messages as separate Windows rather than tabs ee a Call immediately once phone number is selected skOvick Transfer fa saging pressing Enter will gk Send the message Use Ciri Enter to create a line Create a new line Use Ctr Enter to send Display idle status ifldontusemy computer for 10 Recorded calls lecation C Documents and Settings alexs My Documents Open Guick Transfer Enter numbers you want to use to quickly transfer calls When you choose Quick Transfer or the callteoibar the numbers entered here will appear in the drop down Is You can click the Quick Transfer icon on thecal toolbar to immediately ransfer the call to the d
27. quired location number from the profile bubble Contacts can also be called by right clicking on the contact in the Address Book and selecting Call Contact Contact information stored in Microsoft Outlook 2003 can also be utilized by the Avaya 3456 UC Client Simply open a contact in OUtlook and click on the Avaya badge found on the tool bar if you cannot see the Avaya badge open the View menu and select Toolbars and check that eyeCall is ticked A list of numbers stored for that contact are displayed in a drop down menu Click on the number that you would like to dial Note The Avaya 3456 UC Client will start automatically if it is not currently running in the background Avaya 3456 UC Client User Guide NN43080 100 02 01 Standard 7 5 November 2010 26 Feature overview CE Edward Jones Contact i Ble Edt View Insert Format Joos Actions Help i idl Save and Jose Ay og Fy eo Activities Certticaes Edward Jones comot Kebetard toreainedyb com Edward Jones Edward domesefbanekuk com Web page address IM address Conference Calls There are two ways in which a conference call can be established on the Avaya 3456 UC Client e Click the Vedio button to open the video panel e Place a call to the first participant Your video automatically appears on their screen but they have to enable their streaming so that you can see them e Click the Start button to open another tab and place the first cal
28. r using the mouse 1 Click the dial pad button File View Contacts Actions Help 0 Available Gx an CO Enter name ornumber Adcress Book cE e Contact History Ce 9 Friends Home Work 2 Using the mouse click on the dial pad numbers that you would like to dial The number appears on the display screen Contacts Actions Help O Available o 4 a C Eren anu ane 16004667835 3 Click the dial button a End the call by clicking on Avaya 3456 UC Client User Guide NN43080 100 02 01 Standard 7 5 November 2010 11 Feature overview Note If more than one account is active on the softphone users can ensure that the correct user ID is received by the recipient by opening the Accounts drop down menu on the phone screen and selecting their own account Receiving calls When a call is received by the UC Client a number of things will occur First the phone will ring if sound is enabled on your system second the caller s number or ID is displayed on the 3456 display screen Tile View Contacts Actions tip G Available Incoming call Alex BO scsitel2 iteluk com Address Book E Ca Thirdly if the Avaya 3456 UC Client is running in the background i e if you are working in another application a web browser for example you will still see a visual notification of the call in the form of a pop up messa
29. the Avaya CS 1000 server for voicemail messages When a message arrives an envelope icon will appear on the interface Accessing Voicemail Voicemail can be accessed from the Avaya 3456 UC Client in one of two ways dial the voicemail attendant extension 101 by default or click on the envelope icon the envelope icon only appears when there are unheard messages in your inbox Video Phone The Avaya 3456 UC Client is equipped with a videophone feature To make a video call you and the call recipient will need a webcam enabled softphone or video enabled hardware phone 1535 video IP phone for example Avaya 3456 UC Client User Guide NN43080 100 02 01 Standard 7 5 November 2010 eee se Ra Feature overview Making a Video Call To make a video call 1 Click the Video button to open the video panel Bapa Available Pi i Enter name or number Contacts History l Aa x mends Home amp Work i Bil Murphy Pending request Carlos Edwards Ed Jones 2 Enter the number of the person you would like to call and then click the Video Call button Alternatively right click on a contact in the Address Book and select Video Call Avaya 3456 UC Client User Guide NN43080 100 02 01 Standard 7 5 November 2010 34 Feature overview Fe Wew Contact Actions K4 Available CTD ac 4 a Enter name or number p Video cal G m Address Book
30. tton press to begin a conference call Address Book ea Answer Hang up Button To 600 8 contact chek Add Contact icon in bhis tab or sea Add a Contact from the CMC Enterprise Inactive Second Call button press this button to place current call on hold and start a new call Hold button Transfer button Mute Microphone Record button Conference button press PERTE TT this button to conference __ E other participants in to the a call On ih phone 01 e 1 er tee ee for asasan gene oet g m mmen je p par Video button press thie button to enetle 201 sesitel scanetwork oc video Saga mi a 7 ake Tn Ce rer Address Book sa Ian oobe ba ga Contacts History P Cul entabished aa x olem 209 scsitel scsnetwork local Dy OO Oe 17 Te agda contact cici Add Contact con in ihis tab or sea Add a Contest from ihe Gorinas menu CMC Enterprise Active Making a call Calls can be made from the Avaya 3456 UC Client in a number of different ways Users can make calls by double clicking on any name in the contact list by typing a number in using the keyboard and pressing Enter or by opening Avaya 3456 UC Client User Guide NN43080 100 02 01 Standard 7 5 November 2010 10 Feature overview the dial pad and using the mouse to click on the numbers reguired The following instructions will show you how to open the dial pad and dial a numbe
31. ver you select a tab all other calls will be placed on hold 5 To end a call with either party click the A button Avaya 3456 UC Client User Guide NN43080 100 02 01 Standard 7 5 November 2010 13 Feature overview Call waiting When you are on a call and another call comes in the phone will ring and the second call will appear in a tab on the phone screen To answer the call and place the current call on hold click on the new caller tab The new call will be answered the moment you click on the tab so there is no need to click the green answer button Hew incoming call click on the tab tc answer the call and place the other cell SMC 3456 Bill Murphy f File View Contacts ee ARS Actions Help p Onthe phone Caros tow OBilMurmhy ooj KAA m 0C gt 25 U 1 Calbestablished Calos Edwards Work 304 scsitel2 ite current cal tab 00 00 04 Address Book 5 Contacts j Hor ies x olesi Missed Status Date v to 3Miscsitel2 Missed Today 09 21 40 ta JM Oscsitel2 Missed 14 21 07 M1 ta Ed Jones Missed 1121107 504 ta Bill Murphy Missed P20 ZTA ta Bill Murphy Mizsed MAT 2932 to 201 Gis csitebl ii Missed TUZNO 11 55 24 Mute At any time during a call you can mute your microphone so that the caller cannot hear what you are saying you however will still be able to hear them To mute a call click on the Mute button
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