Avaya 3100 Mobile Communicator - Client for iPhone User Guide
Contents
1. Configuration Configuration Login information To display the Login screen tap More gt Login After your initial login you only need to change this information if directed to do so by your administrator More Login Your Avaya 3100 Mobile Communicator Client PES for iPhone Avaya 3100 MC Client for iPhone username and password obtained from your Server Address The address and port of the Avaya 3100 Mobile Login Data Port Communicator Gateway server This is the server you connect to each time you log in You must be User Name 2760 connected to this server in order to use Avaya 3100 MC Client for iPhone Password eeee Secure Set as advised by your administrator u v m Ontouse HTTPS erver ress 209 226 154 173 Off to use HTTP Port 11080 Secure OFF To modify Login Settings Log Out first My Profile To display the My Profile screen tap More gt Settings You can create a list of phone numbers for other phone devices that belong to you If you create this list you will be able to make calls from that phone For example if you specify to use your home phone you will start the phone call using Avaya 3100 MC Client for iPhone but then you will switch to your home phone device to call and speak to the person See Placing a call from another device Call from on page 16 Avaya 3100 Mobile Communicator Client for iPhone User Guide 35 Configuration Phon2. Client for iPhone The tab bar and Avaya 3100 MC Client for iPhone tasks The starting point for working with Avaya 3100 MC Client for iPhone is the main tab bar Four of the Avaya 3100 MC Client for iPhone tasks are shown in this tab bar The remainder appear in the More screen To change the tasks that show in the main tab bar see page 9 ull ROGERS amp 1 35 PM KI 87 at My Status See page 26 Pa Login gt Q Search See page 26 Th Settings See page 35 Ab About gt See page 14 See page 20 See page 21 See page 30 Avaya 3100 Mobile Communicator Client for iPhone User Guide 13 Using Avaya 3100 MC Client for iPhone Administrator messages At any time you may receive a message from your administrator System Notification Title OOS Message have to stop the EMG in 2 minutes Should be back in 5 mins M OK Placing phone calls Calling in Direct mode This is the usual way to place a call You can also call in Call Me First mode next page Set up Make sure Call Me First is off Settings 5 Call Settings see Call Settings on page 37 Call Me First OFF Find the Number You can start a phone call from the e Phone screen type the phone number The numbers appear in the call entry field e Phone screen to redial the last number tap Call The last number appears in the call entry field e Buddy screen tap the desired buddy Use the scroll bar o
3. 35 HOTA TA ui apparu 4 eas oe ERGO EIC heey ROC eee NG dd dap eda FEIER d Pd 35 IPIS AA AAP RAR441743032429223299 024742 2422227923 35 Phone number format llle hare 36 IRI SERIE AA ATA af RIS a ota 5 v d 9 a P ROT EC P eee amp dobob pepe qd Rd an 9E dA dedo oer 38 FISSO SAOS 6564 545 c5 quce dcs NA BELA YANG ROC 4 ERR 8 EC EROR Ao dol dido ad 38 EDS SIRE aces E OES qut PBA SHR 6 OSHA EP CONES OR NENA DEERE UO RP REO CN 39 C R REEL REP ICNGG IA dG P eESGa REGE EA EP RR PR XAR D Rd 41 4 NNA42030 111 Avaya 3100 Mobile Communicator 3 1 Standard 01 02 August 2010 Introduction Introduction This guide describes how to set up and use the Avaya 3100 Mobile Communicator Client for iPhone Avaya 3100 MC Client for iPhone on your iPhone mobile device The guide assumes that you are familiar with your iPhone mobile device This document is new for Avaya 3100 Mobile Communicator Release 3 1 Using Avaya 3100 MC Client for iPhone to make phone calls When you use Avaya 3100 MC Client for iPhone you use the Avaya 3100 MC Client for iPhone to place and receive phone calls but the phone call is actually made using the mobile device s native dialer In order to use Avaya 3100 MC Client for iPhone most effectively for the way your work you need to understand the advantages of using Avaya 3100 MC Client for iPhone on your mobile device and you need to understand a little bit of the principle of operation Two Legs to Ev
4. Avaya 3100 Mobile Communicator Client for iPhone User Guide Avaya 3100 Mobile Communicator Release 3 1 Document Status Standard Document Number NN42030 111 Document Version 01 02 Date August 2010 AVAYA O 2010 Avaya Inc All Rights Reserved Notices While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing Avaya assumes no liability for any errors Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes Documentation disclaimer Avaya shall not be responsible for any modifications additions or deletions to the original published version of this documentation unless such modifications additions or deletions were performed by Avaya End User agree to indemnify and hold harmless Avaya Avaya s agents servants and employees against all claims lawsuits demands and judgments arising out of or in connection with subsequent modifications additions or deletions to this documentation to the extent made by End User Link disclaimer Avaya is not responsible for the contents or reliability of any linked Web sites referenced within this site or documentation s provided by Avaya Avaya is not responsible for the accuracy of any information statement or content provided on these sites and does not necessarily endorse the products services
5. My Cell Auto populated This is the number you entered when Number you first logged in page 8 You must log out to change this field My Cell Number 16043399750 Call Me First For outgoing calls controls how the local leg of the call is placed Call Me First e On The Avaya 3100 Mobile Communicator Gateway calls you See page 15 Show Call Alert Off You call the Avaya 3100 Mobile Communicator Gateway Also known as Direct mode See Alert Sound page 14 Show Call For incoming calls controls whether an alert first Alert appears on Avaya 3100 MC Client for iPhone On A popup appears on the phone showing the caller ID You can specify which device to accept the call on for example the cell phone or your desk phone Then the incoming call actually rings on that device where you must answer it in the normal way Off There is no popup with the caller ID and you can only answer the call on the cell phone not at another device Alert Sound You can play a sound and or make the iPhone vibrate Call From HomeNurber 5 Alert Vibration when you receive a call If you choose to play a sound you can select the sound in Alert Ringtone Alert Ringtone Call From Select a number from the list Outgoing calls will be placed from the device corresponding to this number See page 16 The standard behavior is to call from your Avaya 3100 MC Client for iPhone device choose My Cell Number Service DID Specifies the phone number used
6. by Avaya 3100 MC Client for iPhone for placing calls to the Avaya 3100 Mobile Communicator Gateway Select the number specified by your administrator Voice Mail Specifies the voicemail phone number to listen to your messages If the field is empty obtain the number from your administrator Settings Call Settings Basic Call Settings Alert Vibration Alert Ringtone Marimba gt PSTN Numbers Dial Plan Number Prefix Advanced Call Settings Service DID 416135557671 Voice Mail 101 gt Avaya 3100 Mobile Communicator Client for iPhone User Guide 37 Configuration IM Settings To display the IM Settings screen tap More Settings wiIROGERS E 10 17AM KYX 10055042 Settings IM Settings IM Settings Alert Sound OFF Alert Vibration lorF Alert Ringtone Tri tone gt You can play a sound and or make the iPhone vibrate when you receive an instant message If you choose to play a sound you can select the sound in Alert Ringtone Presence Settings To display the Presence Settings screen tap More gt Settings wiIROGERS E 10 17AM KI 10055042 Settings Presence Settings C CNN Auto Presence Specifies how presence information is obtained for buddies in the Buddies screen Presence Settings Auto Presence OFF Presence information must be obtained manually by highlighting the buddy and selecting Options gt Alert Sound ON Get Presence Presence
7. call history 1 613 59949980 all ROGERS 3 41 PM 75 um 1 613 599 9980 00 02 a4 keypad speaker ll 2 add call hold contacts End Call involves more steps to accept a call but it has the following advantages e The caller ID usually appears so you can decide whether or not to answer the call e tis recommended if you use a password to lock your screen or if you are using a Bluetooth headset Set up Turn on Show Call Alerts Settings 5 Call Settings see Call Settings on page 37 Show Call Alert T 18 NNA42030 111 Avaya 3100 Mobile Communicator 3 1 Standard 01 02 August 2010 Using Avaya 3100 MC Client for iPhone The alert appears on top of the current screen The ID of the caller Incoming Enterprise Call Click Accept Incoming call from Kokila Perera 2766 Reject Call Accept Call Wait for the next screen Do a a pamana daas not click Cancel Call NB dae Preparing to receive call Kokila Perera 2766 l ROGERS a 44 613 599 9980 alll ROGERS 3 41 PM 75 mp 1 613 599 9980 00 02 After a few seconds this screen appears Select Answer N ses 25 rm Decline Answer mute keypad speaker SE 2 add call hold contacts The call is now established If you receive a second call while on this first call the second call will go to enterprise voice mail End Call Missed calls and voice mail Missed call
8. has been set up up then in the Search screen you using LDAP can search for contacts in the directory See page 26 Local numbers dial 9 first Long distance numbers dial 1 first e International calls dial Set up your mobile phone environment Setting up cellular access points If you are using an unlocked GSM device for the first time you may have to manually program an Access Point Name APN username and password on the device Use the access point recommended by your administrator Choose Settings gt General gt Network gt Cellular Data Network in order to make a cellular data connection The option Cellular Data Network only appears if you have an unlocked device First time connection The first time you start the Login screen automatically appears You must enter login information At the next startup Avaya 3100 MC Client for iPhone skips this screen and logs you in using this saved information All ROGERS amp 1 34 PM KY 879562 Login to Server Login Data User Name 2760 The address and port of the Avaya 3100 Mobile Password eeee Communicator Gateway server This is the server you connect to each time you log in You must be connected Server Address 209 226 154 173 to this server in order to use Avaya 3100 MC Client for iPhone Port 11080 OFF Choose the option specified by your administrator To modify Login Settings Log Out first 8 NNA42030 111 Avaya 3100 Mob
9. mode from the Settings screen choose TW NE FW Presence Settings and turn on Auto Presence Avaya 3100 Mobile Communicator Client for iPhone User Guide 29 Working with Buddies ull ROGERS amp 89 lamb Edit Buddies The icon changes immediately when the Colin Levent person s status changes Busy 1 27 PM Colin and Kokila are both presence apable buddies so they have icons ay is not presence capable so Kay Barr she has no icon Available D Kokila Perera Away Away or Extended 63 Offline SECHUDOVOZEr At HID mo ow lt 2 o Busy or Do Not Disturb TN XX Buddies Requesting an alert in Automatic mode You can also request to receive an alert the next time a buddy s presence changes On the Buddies screen tap the mall ROGERS amp 1 28 PM 89 lamb buddy the buddy must have an Buddy icon The Buddy screen appears Kokila Perera Work Number 2766 Home Number 6045557655 Call Alert Default gt IM Address 2766 Tap IM Alert Default gt If this button is disabled 1547 IERRERERIBARESETITAII you can assume there is Query Presence Presence Alert already an alert set on this buddy it1 Buddies Cell Number 604 5556666 Presence Query Kokila Perera is Busy OK The next time the user s presence changes you receive a popup alert and an audible beep This alert feature is then turned off to get another alert y
10. the call as coming from your enterprise number e For incoming calls other people can phone you at your enterprise number and you can pick up the call at any of your phones your cell phone your desk phone or even your home phone Direct versus Call Me First Avaya 3100 MC Client for iPhone usually functions in Direct mode which means that the local leg is made from your cell phone to the PBX However sometimes it is worthwhile to switch to Call Me First mode In this mode the local leg of the call is an incoming call from the PBX to you If you are long distance from your PBX using Call Me First can save money e n Direct mode the local leg will involve a long distance charge plus roaming charges to your cell phone number e n Call Me First mode the local leg will be a local call between your PBX and your cell phone the cell phone may incur only roaming charges Call Me First is also useful if you have a cell phone plan that provides for free incoming calls Cost Savings Having the calls split into two legs can also result in savings For example e You are in your company office and phone someone in another city using Avaya 3100 MC Client for iPhone The local leg is a local call The remote leg is a long distance PSTN call or cell call charged to your company Advantages for Instant Messaging Avaya 3100 MC Client for iPhone supports instant messaging and presence the ability to see another person s online statu
11. to your enterprise You cannot IM or view the online presence of these people A presence capable buddy is a buddy in the Buddies screen who is also a Avaya 3100 Mobile Communicator Client for iPhone user The part of a phone call between the PBX and the other party In Avaya 3100 Mobile Communicator Client for iPhone all calls consist of two legs a local leg between you and the PBX and a remote leg between the PBX and the other party This is the phone number that you give to people to phone you at either your direct phone number or your company s main number plus your Avaya 3100 Mobile Communicator Client for iPhone extension your Avaya 3100 MC Client for iPhone user name In this mode you can make calls only on the cellular network Avaya 3100 Mobile Communicator Client for iPhone User Guide 41 Glossary 42 NN42030 111 Avaya 3100 Mobile Communicator 3 1 Standard 01 02 August 2010
12. Buddies Call this person at any of their phone numbers See page 14 Kokila Perera Work Number Home Number IM this person See page 30 IM Address IM Alert Query Presence Buddies Get or refresh this buddy s presence See page 27 Avaya 3100 Mobile Communicator Client for iPhone User Guide 25 1 28 PM Buddy Call Alert 89 Gab Edit 2766 6045557655 Default gt 2766 Default gt J These buttons only appear if the buddy has an IM address Presence Alert Enable in order to get an alert when this buddy s presence changes See page 28 Working with Buddies Searching for Buddies From the Search screen tap the Search field The keyboard appears ul ROGERS amp 1 34 PM 88 kab Start typing More Search Kay Barr gt Entri h first last Names with a white ntries whose first name or las gt i background are buddies name begin with the typed text Kokila Perera voe displayen Bhava Tayal gt Names with a gray background are The entries are from the buddies poles mene ARTERE and iPhone address book a w ejR T vju r ojP A S D F G H s K L BEGUEOO aol 1 34 PM X 88 atb If the name you are looking for is not displayed tap Search to search the corporate directory Kay Barr gt Matches from the corporate y directory are displayed Kokila Perera gt Kasia Coppolino gt Mike Kwong gt Tap Show More to view Kim David gt more m
13. N42030 111 Avaya 3100 Mobile Communicator 3 1 Standard 01 02 August 2010 Working with Buddies Step 2 il ROGERS amp 5 48 PM K X 100 Ge Cancel New Buddy Done Tap the arrow to complete any empty field see below Kay Barr gt Work Number 1390 gt o New Number 6045553939 gt 5 48 PM ul ROGERS KI 2 100 aa Call Alert Default New Buddy Done IM Address Kay Barr IM Alert Default Work Number 1390 gt o New Number 6045553939 5 o Call Alert Default gt Tap Done IM Address gt IM Alert Default gt Avaya 3100 Mobile Communicator Client for iPhone User Guide 23 Working with Buddies Adding a Buddy manually Display the Buddies screen ul ROGERS amp 1 27 PM 89 lamb Colin Levent nmo od Kay Barr mlROGERS amp 11 15AM KI 999 Cancel New Buddy Done 4IROGERS amp 11 16 AM KY 8 99 a Address Cancel New Buddy IM Alert Default gt Kokila Perera gt Tap the gt in a field to complete that field e E v ome Number 6045557655 gt T New Number gt Tap to save and return to Call Alert Default gt Buddies screen IM Address 2766 gt IM Alert Default gt First Name Last Name The buddy s name New number Enter the phone number and select the type of number from the list Enter as many phone numbers as you need For the work number of people in your enterprise select type Desk Ext and ente
14. Place the call Call From Feature Active The Call From Feature Active message appears Click Gall has bean forwarded in OK to clear the message 16043394546 nn cum a You will get an incoming call on the other device this is the PBX phoning you in order to establish the local leg of the call 3 Answer the call on that device You will hear the phone ringing through to the other party Wait for the other party to answer Even though you handled the call on the other phone the other person sees the call as coming from your single identity In addition the call is included in the Avaya 3100 MC Client for iPhone call history Dialing an emergency number gt Emergency numbers such as 112 or 911 are handled over the cellular network Whether you make the call from a iPhone screen or from a Avaya 3100 MC Client for iPhone screen the call is handled as follows e tis always placed through the native dialer on the iPhone mobile device without involving the Avaya 3100 Mobile Communicator Gateway e Itis always made over the cellular network e The other party will see the call as coming from your cell phone number In this way the native dialer will ensure that the call is routed to the appropriate emergency services region The call should go through even if there is no SIM card in the device although this ability is controlled by the native dialer not by the Avaya 3100 Mobile Communicator Gateway If emergency calls do
15. RS amp 3 51 PM 73 mb Tap to show the IM 7 Kokila Perera More keyboard Friday May 7 2010 alu e a 7 v u iJo p a s o F oja x JJ vIs e v Tap to send 32 NNA42030 111 Avaya 3100 Mobile Communicator 3 1 Standard 01 02 August 2010 Working with Buddies Receiving instant messages If Incoming IM Alert is on ull ROGERS amp 11 00AM KY 100902 GN Phone Ready There may also be a sound and a vibration depending on how you configured IM alerts page 38 11 00 AM ll ROGERS amp KI 100 2 An alert appears here Tap Kokila Perera cies Are you there Colin Levent 3 Days gt Hi 2267 lt minute y Unread entries appear in bold hi This person is in your enterprise but not in your The list of recent IMs Buddies list appears Tap the to display the unread entry Listening to voice mail ull ROGERS amp 1 35 PM N5 Phone Ready 65 m slIROGERS E 3 47PM KI 10095045 Phone Ready Tap the voice mail icon The number configured as the voice mail numbe page 37 appears Tap to call voice mai Avaya 3100 Mobile Communicator Client for iPhone User Guide 33 Working with Buddies gt If a voice mail message does not seem to be in your enterprise voice mail check your l cellular voice mail in some situations incoming calls may go to that service 34 NN42030 111 Avaya 3100 Mobile Communicator 3 1 Standard 01 02 August 2010
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17. atches David Kwong If you type more letters the search goes back to the buddies and iPhone address book Managing your own presence Changing your presence status Avaya 3100 MC Client for iPhone automatically updates your presence status when you e Log in Status changes to Available e Log out Status changes to Offline e Start a phone call when your status is currently Available Status changes to On the Phone 26 NN42030 111 Avaya 3100 Mobile Communicator 3 1 Standard 01 02 August 2010 Working with Buddies You can also manually change your presence for example to Busy When you do this your status will no longer change automatically for example to on the phone until you change your status back to Available Display the My Status screen ull ROGERS 2 07 PM KY x 96 Ga More My Status My Presence Tap the desired status Available Extended Away Do Not Disturb means incoming calls are automatically sent to voice mail Q Busy 1 Appear Offline means others see you are offline m wen you are actually online connected You will 9 Appear Offline still see the presence of others Optionally tap and type a My Custom Status Note note On course Viewing presence of Buddies You can see the online status of a buddy in the Buddies screen if the buddy is also a Avaya 3100 MC Client for iPhone user You cannot see the presence of contacts in the iPhone address book o
18. aya 3100 MC Client for iPhone to make phone calls 5 Advantages of Avaya 3100 MC Client for iPhone aa 5 Advantages for phone calls 4 4 4 6 004 84 PAKANA ROC ne qood ac e dede dC Ce ae eRe 5 Advantages for Instant Messaging llle 6 Gand SII acis dd x C AROERCRL EROR AA AA AA AA 7 Operating requirements aaa hrs T Prerequisite knowledge aussi p dde 26556 d aig ER Ee eee e dea 3 acd ap de doe god odd ds dia ded aen T Ca AAP E EEE E E AA T Set up your mobile phone environment cece ee eee 8 Setting up cellular access points llle 8 FIL Mle CONNOCIOTI ii nest eee a acd DEA e dede i dp o or d tod e ede aet ql d ee wR 8 Configuring Avaya 3100 MC Client for iPhone llle 9 Opening Avaya 3100 MC Client for iPhone tasks llle 9 Displaying the Settings screen anana aa 9 b onndure for phone CANG 3 a nG EB AA BS NBA BG ei dod edge KAGALAKANG GA KA 10 Configure other features a 10 Using Avaya 3100 MC Client for iPhone es 13 a NG An LA PAA AA AA 13 The tab bar and Avaya 3100 MC Client for iPhone tasks 13 Placing phone calls ras 14 LEONE TG AA KG AGANG LANA KS BAGY ANAN BABABA LAN AA 14 Calling in Call Me First mode 0 0 cc eee eas 15 Placing a call from another device Call from 0 a 16 Dialing an emergency
19. bile Communicator 3 1 Standard 01 02 August 2010 Glossary Glossary Cellular voicemail 3100 MCG Enterprise buddies Enterprise call Enterprise voicemail Local leg Native Dialer Native phone Non enterprise buddies Presence capable Remote leg Single Identity Single mode The voicemail service provided by your cellphone service provider The Avaya 3100 Mobile Communicator Gateway a server in your enterprise that Avaya 3100 Mobile Communicator Client for iPhone communicates with People in the Buddies window who belong to your enterprise You can IM or view the online presence of these people A phone call made from Avaya 3100 Mobile Communicator Client for iPhone via the Avaya 3100 Mobile Communicator Gateway As opposed to a native cellular call made using the native dialer in the regular way The internal voice mail service for your enterprise typically this is the voice mail service you have always used with your desk phone It is displayed in Avaya 3100 Mobile Communicator Client for iPhone on the Settings gt Call screen The part of a phone call between you and the PBX In Avaya 3100 Mobile Communicator Client for iPhone all calls consist of two legs a local leg between you and the PBX and a remote leg between the PBX and the other party The iPhone phone functionality on your cell phone The iPhone phone and the iPhone phone screens People in the Buddies window who do not belong
20. e number format All these numbers are used by the Avaya 3100 Mobile Communicator Gateway to make a phone call to your cell phone The format of the numbers must follow the rules set by your administrator For example whether to include 9 for an outside call 1 for long distance and so on aI ROGERS E 10 16 AM 43 X 100 Settings My Profile My Identity Display Name First Name Last Name My Numbers IM Address Desk Ext Home Number Custom1 Number Custom2 Number Display Name Complete as desired Joseph Santos IM Address Your enterprise IM address May be identical to your user name or your desk extension Joseph Must be completed to send or receive IMs Desk Ext This number may or may not be different from Santos your Avaya 3100 MC Client for iPhone number User name in Information Home Number Optional If specified you will be able to use it to call from when placing an outgoing call see 9760 Placing a call from another device Call from on page 16 2760 Custom Number Optional If specified you will be able to use it to call from when placing an outgoing call see 16045551454 Placing a call from another device Call from on page 16 o 36 NN42030 111 Avaya 3100 Mobile Communicator 3 1 Standard 01 02 August 2010 Configuration Call Settings To display the Call Settings screen tap More gt Settings IROGERS E 10 17AM k93 100 e
21. erprise has several DIDs your Entered in Call Settings screen administrator will provide guidelines for which DID to use For example users in Vancouver use number 6045551000 users in Ottawa use the default Voicemail number If your enterprise has several voice mail Entered in Call Settings screen numbers your administrator will provide guidelines for which number to use For example users in Vancouver use number 101 users in Ottawa use 105 Avaya 3100 MC Client for Whether your Avaya 3100 MC Client for Your desk extension is entered in the iPhone number versus desk iPhone number is the same as your desk My Profile screen extension extension or different Avaya 3100 Mobile Communicator Client for iPhone User Guide 7 Getting started pa eem We Format for entering your own For example whether you must enter the Entered in Owner Information screen phone numbers into Avaya number like this 196135557000 page 35 3100 MC Client for iPhone Format for dialing phone The format for Used when you enter your own numbers Extensions cell phone number in the Settings screen Used when you enter phone numbers of buddies contacts Used when you dial outgoing The formats depend on what your phone numbers administrator has set up on the Avaya 3100 Mobile Communicator Gateway and the PBX Corporate directory Your administrator should tell you whether or If a corporate directory has been set not a corporate directory
22. ery Call With Avaya 3100 MC Client for iPhone an incoming or outgoing call always consists of two legs the local leg between you and the PBX and the remote leg between the PBX and the other party Your company network Avaya T 3100 MCG Other party Avaya 3100 MC Client user 3100 MCG Involvement When you place a call you actually send a request to the Avaya 3100 Mobile Communicator Gateway who then requests the PBX to place one call between you and the PBX the local leg and another call between the PBX and the other party the remote leg The two calls are immediately bridged together so you and the other party can talk Communications with 3100 MCG The communications between you and the Avaya 3100 Mobile Communicator Gateway are made over HTTP or HTTPS Advantages of Avaya 3100 MC Client for iPhone Advantages for phone calls Single Identity One of the major features of Avaya 3100 MC Client for iPhone is that it other people see you as having one phone number typically your enterprise extension e For outgoing calls all your calls will be presented as originating from your enterprise phone number not your mobile device number For example if you use Avaya 3100 MC Client for iPhone to place a Avaya 3100 Mobile Communicator Client for iPhone User Guide 5 Introduction call you can request that the call actually be made on your home phone the physical phone but the other party will see
23. figured time a page 38 T Away or Extended u Away w Y Z Offline e Buddies Requesting an alert in Manual mode To request to receive an alert when a buddy s presence changes 28 NN42030 111 Avaya 3100 Mobile Communicator 3 1 Standard 01 02 August 2010 Working with Buddies 2uliHOGEHS gg 1 26 PM BY Yo mm Buddies Buddy Edit Kokila Perera Work Number 2766 Home Number 6045557655 Call Alert Default Tap If this button is disabled you can assume there is already an alert set on Cell Number 604 5556666 ow Kokila Perera is Busy i IM Address 2766 Alert Default X 89 kab ull ROGERS 1 27 PM Edit Buddies 4 a En Q The buddy s current status appears Tap OK Colin Levent D F Kay Barr Kokila Perera x Busy L M N The current status also appears on the Buddies list and remains until the status changes e Buddies pA Presence Change Alert Kokila Perera is Available BUCO WI When the status changes an alert popup appears and a beep occurs In addition the new status is posted and remains for the configured time page 38 This alert feature is then turned off to get another alert you must set a new alert Viewing presence in Automatic mode In Automatic mode you see the presence icons for all presence capable buddies This mode increases battery use and increases the data traffic To set presence to automatic
24. file gt Call Settings gt ces IM Settings gt A Presence Settings gt App Settings gt Configure for phone calls From the Settings screen select MyProfile Complete this screen with your name and your phone numbers See page 35 You will also be able to place calls from any of the phone numbers you specify here See Placing a call from another device Call from on page 16 Configure other features Setting up contacts You can access your native address book and your corporate directory if your enterprise has one from within Avaya 3100 MC Client for iPhone in order to make phone calls and send IMs You access the native address book and corporate directory by searching page 26 You can also create Avaya 3100 MC Client for iPhone buddies These people are displayed in the Buddies screen Creating buddies has several advantages e You are working with a shorter list and only with people you are interested in e All buddies are displayed so you are not forced to do a search to find a person e You can view the presence of people in the Buddies screen assuming the person is a Avaya 3100 MC Client for iPhone user As part of your initial configuration you can promote contacts to your Buddies screen from your native address book and corporate directory see page 22 Or you can simply add buddies as you go along page 21 10 NNA42030 111 Avaya 3100 Mobile Communicator 3 1 Standard 01 02 A
25. ile Communicator 3 1 Standard 01 02 August 2010 Getting started Configuring Avaya 3100 MC Client for iPhone Opening Avaya 3100 MC Client for iPhone tasks There are nine tasks in Avaya 3100 MC Client for iPhone but only four of these can show in the tab bar at the bottom of the screen ull ROGERS amp 1 35 PM KI 87 at My Status gt a Login The other five tasks appear on the More screen Qa Search gt Th Settings Ab About gt Four tasks appear here e To open a module that is in the tab bar tap the icon e To open a module that is not in the tab bar tap More and tap the item In this guide the phrase open is used to describe both these actions Editing the tab bar You may want to change the tab bar to include the modules you use most often ull ROGERS amp 1 35 PM My Status ul ROGERS amp 1 29 PM 62 m From any screen tap More Tap Edit at the top right corner Drag the new icon into the tab bar on top of the icon that you want to remove Click Done Displaying the Settings screen Once you have logged in the first time you can configure Avaya 3100 MC Client for iPhone Avaya 3100 Mobile Communicator Client for iPhone User Guide 9 Getting started e Open Settings The Settings screen appears Your administrator may have set up some settings as read only ul ROGERS amp 1 46 PM KI 84 Gat More Settings amp My Pro
26. information is obtained continually This Alert Vibration ETN mode increases battery use and increases the data traffic Alert Ringtone Tri tone gt Presence only works if the buddy is presence capable lear FFassncob Im TIn gt Alert Sound You can play a sound and or make the iPhone Alert Vibrati vibrate when you receive a presence alert in manual RE EUR mode page 28 or in automatic mode page 30 If Alert Ringtone you choose to play a sound you can select the sound in Alert Ringtone 38 NN42030 111 Avaya 3100 Mobile Communicator 3 1 Standard 01 02 August 2010 Configuration Clear Presence The timeout for the presence indicator the number of minutes the presence indicator displays when you have manually obtained presence information Default is 1 minute App Settings To display the App Settings screen tap More gt Settings aI ROGERS E 10 17 AM 43 X 100 Settings App Settings Application Logging Verbose Logging OFF Work with this screen only when instructed to do so by your customer support representative in order to troubleshoot a problem Turn on Verbose Logging then use Avaya 3100 MC Client for iPhone as directed Your actions are logged to a report When done turn off Verbose Logging and click Send Diagnostic Log in order to send the report Avaya 3100 Mobile Communicator Client for iPhone User Guide 39 Configuration 40 NNA42030 111 Avaya 3100 Mo
27. is Cell Number person ell Number 604 320 3344 Call Alert Default gt d 1e OY Working with Buddies Il ROGERS amp 2 48 PM KY X 85 Ga History Info Incoming calls May 10 2010 10 25 AM O seconds 9 38 AM 5 seconds Desk Number 2767 This call is not from a number associated with a buddy so ese buttons appear Add to Buddies Add to Existing Buddy History Avaya 3100 MC Client for iPhone gives you access to three contact lists The Avaya 3100 MC Client for iPhone buddies is initially empty you must add buddies to this list You can view this list in its entirety in the Buddies screen You can also find entries in this list by querying on the Search screen e The iPhone address book is automatically accessible to Avaya 3100 MC Client for iPhone You find entries in this list by querying on the Search screen e The corporate directory if your administrator has set one up is automatically accessible to Avaya 3100 MC Client for iPhone You find entries in this list by querying on the Search screen page 26 Avaya 3100 Mobile Communicator Client for iPhone User Guide 21 Working with Buddies ull ROGERS amp 1 27 PM 89 lamb will 1 34 PM X 88 Gab Edit Buddies Search A Colin Levent D Kay Barr gt usy E E Kay Barr y Kokila Perera gt Kokila Perera K Kasia Coppolino gt Away L M Mike Kwong gt P Q R Kim David gt U v David Kwo
28. ll being made this is the XAH Avaya 3100 Mobile Communicator Gateway service Avaya DID page 37 3100 MC Client for iPhone is contacting the Avaya 3100 Mobile Communicator Gateway AN ROGERS 12 14 PM KO gt oS Vou inen 1 613 254 767 receive a call from the Avaya 00 47 3100 Mobile Communicator Gateway q Select Answer Don t Decline Answer NG a select Decline mute speaker ii BP 1 add call hold contacts The Avaya 3100 Mobile Communicator Gateway then calls the other party When the other party answers the call becomes established e End Call Placing a call from another device Call from You can start a call on your mobile device and then speak to the caller using another device For example if you choose your home phone number you speak to the caller from your home phone the physical phone not your home phone number The other party will see the call as coming from your single identity not as coming from your home phone 1 Make sure you have performed this setup on the Settings screen e Setup the phone numbers for the other devices My Profile see page 35 For example set up your home phone number Home Number 16045551454 e Set Call from to one of these numbers see Call Settings on page 37 Call From Home Number 16 NN42030 111 Avaya 3100 Mobile Communicator 3 1 Standard 01 02 August 2010 Using Avaya 3100 MC Client for iPhone 2
29. n the right to scroll through a long list The Buddy screen appears Tap one of the phone numbers The Call Number screen appears e History screen tap the desired entry The Call Number screen appears e Search screen type the first letter in the first or last name to filter the list Tap the desired buddy The Call Number screen appears 14 NN42030 111 Avaya 3100 Mobile Communicator 3 1 Standard 01 02 August 2010 Using Avaya 3100 MC Client for iPhone Place the call ull ROGERS amp 5 18 PM KI x 50 0 Cancel Call Number Verify phone number prefix 6004 In all cases click Call a Call being made this is the tll ROGERS 3 39 PM ETO xw Avaya 3100 Mobile Communicator Gateway service 1 613 254 7671 DID page 37 00 05 Q H4 keypad speaker EP 1 At first you will hear please hold while add call hold contacts your call is being connected message The Dial Enterprise message appears for a second then this screen appears In direct mode when you end the call either when it is ringing or once itis established Avaya 3100 MC Client for iPhone exits You must restart Avaya 3100 MC Client for End Call iPhone Then if the person answers the call will become established Calling in Call Me First mode You can place a call in Call Me First mode The calling scenario for Call Me First is longer but there are some advantages
30. ng X d Show More H Buddies Buddy List left and Search Results Showing Corporate Directory Advantages of the Buddies e You can exchange IMs and obtain presence information online status for people in the Buddies screen who belong to your enterprise You cannot exchange IMs or obtain presence information for other buddies non enterprise buddies e The Buddies screen contains only people you know you are interested in e The Buddies screen often displays fewer people so you do not have to do a search in order to find a person Adding a Buddy from search result History or IM information Find the phone number you want to set up as a buddy The number can be e Anentry in the History screen e The result of a search of the iPhone address book or corporate directory Step 1 Find the entry in the History page 20 or by searching the native iPhone address book page 26 or by searching the Directory page 26 gall ROGERS Gb 5 53PM M3 100000 GMIROGERS amp 5 45PM 9 100 a History Info Search Native Contact Search Directory Contact Al Richlan Kay Barr Work Number 604 320 3344 Incoming calls May 10 2010 Work Number 1390 10 25 AM 0 seconds Cell Number 1215 9 38 AM 5 seconds IM Address Desk Number 1215 Desk Number 2767 Add to Buddies IM Address 1215 Add to Buddies Add to Existing Buddy Add to Buddies Ld T lan History Click the Add button 22 N
31. not go through the native dialer contact your administrator Receiving calls Avaya 3100 MC Client for iPhone must be running and you must be logged into Avaya 3100 MC Client for iPhone in order use your cell phone to accept calls to your single identity Note that being logged into Avaya 3100 MC Client for iPhone does not prevent you taking calls to your single identity at another device such as your desk extension if your administrator has set up the PBX so that incoming calls ring on several endpoints Handling incoming calls with Call Alert off Set up Turn off Show Call Alerts Settings 5 Call Settings see Call Settings on page 37 Show Call Alert OFF Avaya 3100 Mobile Communicator Client for iPhone User Guide 17 Using Avaya 3100 MC Client for iPhone The ID of the caller Receiving Enterprise Cail Wait for the next 3 screen Do not click Preparing to receive Call Cancel Call Kokila Perera 2766 Cancel Call asll ROGERS After a few moments this screen appears Select Answer Eh Deciine wo Answer Call is now established If you receive a second call while on this first call the second call will go to enterprise voice mail Handling incoming calls with Call Alert on The caller ID may not show and you may see all calls as coming from the enterprise PBX This is the phone number of your enterprise PBX For an incoming call you will not see this number in the
32. number aaaea rs 17 stall ke AA AA AAP MAA AA AA R 17 Handling incoming calls with Call Alert off a 17 Handling incoming calls with Call Alert on 0 0 0 0 eee eee 18 Missed calls and voice TD aa uo dr uda bdo Roe 2 3 ROC CR ERROR PR cR es 19 Managing an established call nananana aana 20 PIRO d SOCON DI cute 36 eed chew 3 do dx dco X haka Deed der d seed ace doa 20 Recent Calls log CANNON TERRESTRES TTTITTIITIITO ID EEEE area 20 Advantages of the Buddies a 22 MEG Bucay HR aurais eG ee ae bs ce ehhh hdd mdr ecd gc KA AA 24 Deleting a Buddy aai 945929 21923 3499 oe 23 94 93 1 391 43 REOR OR ERR CET 25 Working with Buddies ged ado dra iU de ooh SORE SEL edid ie cR un dh ORA a EY eed 25 SOA Mit TOF BLGUIGS 3 5 s doce gore a Ecco ir PALA bee ete KG 26 Managing your own presence selle hh 26 Avaya 3100 Mobile Communicator Client for iPhone User Guide 3 Contents Changing your presence status nanna aaa eee eee 26 Viewing presence of Buddies 0 ccc ee eens 2f Viewing presence in Automatic mode llle 29 instant NG OO inde MAA MAAGA 4s che ABAKA PAWA BEKS Ow BAD BM 04S MA GAN MAMA eee 30 Sending a message to a single Buddy 0 ccc cee ees 31 Receiving instant messages aa 33 Listening to voice mall uie BAD a c SO BAG KG PARN BKA ARERR LA MAGANA LOKA MGA 33 CONNOTATO M
33. or information described or offered within them Avaya does not guarantee that these links will work all the time and has no control over the availability of the linked pages Warranty Avaya provides a limited warranty on this product Refer to your sales agreement to establish the terms of the limited warranty In addition Avaya s standard warranty language as well as information regarding support for this product while under warranty is available to Avaya customers and other parties through the Avaya Support Web site http www avaya com support Please note that if you acquired the product from an authorized reseller the warranty is provided to you by said reseller and not by Avaya Licenses THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE HTTP SUPPORT AVAYA COM LICENSEINFO ARE APPLICABLE TO ANYONE WHO DOWNLOADS USES AND OR INSTALLS AVAYA SOFTWARE PURCHASED FROM AVAYA INC ANY AVAYA AFFILIATE OR AN AUTHORIZED AVAYA RESELLER AS APPLICABLE UNDER A COMMERCIAL AGREEMENT WITH AVAYA OR AN AUTHORIZED AVAYA RESELLER UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE WAS OBTAINED FROM ANYONE OTHER THAN AVAYA AN AVAYA AFFILIATE OR AN AVAYA AUTHORIZED RESELLER AND AVAYA RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU AND ANYONE ELSE USING OR SELLING THE SOFTWARE WITHOUT A LICENSE BY INSTALLING DOWNLOADING OR USING THE SOFTWARE OR AUTHORIZING OTHERS TO DO SO YOU ON BEHALF OF YOUR
34. ou must set a new alert IM Alert Default Instant messages You can exchange instant messages IM with people in the Buddies list who belong in your enterprise You cannot exchange IMs with non enterprise buddies The buddy must have an entry in the IM address field 30 NN42030 111 Avaya 3100 Mobile Communicator 3 1 Standard 01 02 August 2010 Working with Buddies Sending a message to a single Buddy Step 1 Display the IM window Display the Buddies screen and tap the Or display the History screen and tapan Or display the IM screen buddy If the IM address is completed entry who is a buddy If the IM address you can send an IM is completed you can send an IM Tap Tap ill ROGERS 1 28 PM X 89 lamb 5 38 PM K 1009 ull ROGERS amp 4 01 PM 3X 77 e Buddies Buddy History 9 Kokila Perera 10 Minutesly Are you there Kokila Perera Kokila Perera e Colin Levent lt Minute gt Hi Work Number 2766 May 11 2010 Home Number 6045557655 Call Alert Default gt IM Address 2766 IM Alert Default gt _ e Query Presence Presence Alert IM Address 2766 Tap Avaya 3100 Mobile Communicator Client for iPhone User Guide 31 Working with Buddies Step 2 In all cases an IM session opens for this buddy HIROGERS 3 51 PM 5 739 ab Tap for canned messages IM di Kokila Perera More Friday May 7 2010 Me Hi The last few messages appear here ull ROGE
35. r the corporate directory if you know a person in one of these lists is an Avaya 3100 MC Client for iPhone user set up the person in the Buddies list see page 22 Viewing presence in Manual mode In Manual mode you must highlight an individual buddy to request presence information This mode requires less battery usage and less data traffic than automatic mode To set presence to manual mode from the Settings screen choose Presence Settings and turn off Auto Presence Auto Presence OFF Avaya 3100 Mobile Communicator Client for iPhone User Guide 27 Working with Buddies ill ROGERS 1 27 PM X 89 lamb Buddies Colin Levent OoOmmuaooqg Tab the budd Kay Ban ill ROGERS amp 1 28 PM 89 haah a e DU Y xokila Perera ee Buddy zm Kokila Perera Work Number 2766 Home Number 6045557655 Call Alert Default Buddies IM Address 2766 IM Alert on Cell Number 604 5556666 Tap E If this button does not Presen f Y show the buddy is not _ Presence Query H presence capable ie i Kokila Perera is Busy Buddies OK sill ROGERS amp 1 27 PM 89 Yo mF Se oae Edit Buddies IM Alert Default Q Sean An popup appears showing the person s status Colin Levent D F Kay Barr Available Kokila Perera K The status also appears on Bus M Busy or Do Not the Buddies list and remains O Disturb for the con
36. r their extension not your enterprise s main switchboard number you will be able to place calls directly to this person s extension For other Avaya 3100 MC Client for iPhone users if the person s desk extension and Avaya 3100 MC Client for iPhone number are different enter one number as type Desk Ext and the other number as type Work Number In both cases enter only the extension For non extension phone numbers enter the number in the format obtained from your administrator for example include 9 for an outside line Call Alert Leave the default or select a sound from the list IM Address Enter the IM address only for contacts who are in your enterprise You cannot send IMs to non enterprise contacts This field may be identical to the Desk Ext phone number IM Alert Leave the default or select a sound from the list 24 NN42030 111 Avaya 3100 Mobile Communicator 3 1 Standard 01 02 August 2010 Deleting a Buddy ull ROGERS amp 1 27 PM X 89 lh Working with Buddies KI x 100 Buddies Tap 3 Colin Levent D E F Kay Barr I Kokila Perera X N o P 4 tll ROGERS ex 4 50 PM S y Done Buddies V lt 2 TEN XX e ay Buddies o Swipe The icon turns and the Delete button appears o okila Perera Tap Delete Or tap the icon to cancel the icon flips back Buddies ecc uuomovuozzEmrxc rommooqg lt TN XX Working with Buddies ul ROGERS amp
37. s You can e Send an IM to a buddy You can even IM someone while on a call if the call is being made over 3G e See the presence of buddies who are also Avaya 3100 MC Client for iPhone users e Search for contacts in the Corporate Directory and native iPhone address book 6 NN42030 111 Avaya 3100 Mobile Communicator 3 1 Standard 01 02 August 2010 Getting started Getting started Operating requirements Supported Devices iPhone iPhone 3G iPhone 3GS Supported Operating iPhone 3 1 21 Systems Supported Languages English Network Interfaces Avaya 3100 MC Client for iPhone requires a subscription to a data plan Prerequisite knowledge It is assumed that you know how to use the basic features of your cell phone Specifically you should know e How to install applications from the Apple Store e How to navigate in iPhone applications and how to switch from one application to another e The location of the main iPhone button Get your data Obtain the following information from the system administrator Description IP Address of primary 3100 For example 172 18 2 69 Entered in Login screen page 35 MCG Port of primary 3100 MCG For example 8443 Entered in Login screen User name This will typically be a number and may be Entered in Login screen identical to your regular internal extension For example 7000 Type of connection HTTP or HTTPS Entered in Login screen 3100 MCG Service DID If your ent
38. s are handled as follows e f you are logged out the incoming call goes to voice mail e f Avaya 3100 MC Client for iPhone is running and logged in the missed incoming call goes to voice mail and a missed call icon appears in the dashboard Generally incoming calls go to enterprise voice mail if you are logged into Avaya 3100 MC Client for iPhone when the call occurs However if Show Call Alert is on and you accept the call on the call alert but then ignore it when it starts to ring the call may go to cellular voice mail You may want to avoid this combination of actions Avaya 3100 Mobile Communicator Client for iPhone User Guide 19 Using Avaya 3100 MC Client for iPhone Managing an established call Freie 3 41 PM 75 m 1 613 599 9980 00 02 The established call uses the 1 standard iPhone screen WHF A mute keypad speaker wA add call hold contacts ee End Call Placing a second call While you are on a call using Avaya 3100 MC Client for iPhone you can place a second call but the call will not be an enterprise call it will be made as a regular iPhone cellular call and will not go through the Avaya 3100 Mobile Communicator Gateway Place the call as you would place a call when not using Avaya 3100 MC Client for iPhone Once the second call is placed you can swap or merge the calls as you would swap or merge any two phone calls on the iPhone Recen
39. t Calls log call history uI ROGERS amp 11 32 AM X 72 ia All In Out Missed Clear Kokila Perera mad Missed call wo amp omn Levent Friday Incoming call ce Colin Levent Friday Outgoing call g Kokila Perera 2 ras wort You have a total of two incoming Kevin Trueman 5 743 calls from this person a URS ea You can work with history items as shown 20 NN42030 111 Avaya 3100 Mobile Communicator 3 1 Standard 01 02 August 2010 Working with Buddies E pe AG nill ROGERS 11 32 AM Tap to view caller details plus the u list of all the calls with this person Missed GG Perera To call this person tap the phon work number The Call Number screen amp Colin Levent appears ce Colin Levent amp Kokila Perera 2 GA Trueman To delete one entry swipe it and work tap Delete amp Mike Kwong X 72 bka TAT NA Gg To clear all entries in a specific ray category tap the category for example tap In or tap Out Then tap Friday Clear At the prompt tap Clear All Recent or tap Cancel Friday c Friday gt Friday c History Caller details ull ROGERS amp 1 20 PM X 91 Gmb This call was from a buddy so the display name is shown History May 10 2010 8 53 AM O seconds 8 45 AM 11 seconds Tap to edit the buddy 8 28 AM 56 seconds details 7 42 AM 36 seconds Work Number 2766 Recent calls with th
40. to this option e f you have a cell phone plan that provides for free incoming calls your cell phone will not incur charges on outgoing calls because the local leg will be an incoming call from the PBX to your cell phone e Even if your cell phone plan does not provide for free incoming calls there is an advantage when you are physically located at long distance from the office where your PBX is located there may be no long distance charge to your cell phone for the local leg e Only Call Me First lets you speak to the person from another device Placing a call from another device Call from on page 16 n Call Me First when a call ends Avaya 3100 MC Client for iPhone exits you must restart 1 Make sure Call Me First is off Settings 5 Call Settings see Call Settings on page 37 Call Me First OFF N Find the phone number as for direct mode then proceed as follows Avaya 3100 Mobile Communicator Client for iPhone User Guide 15 Using Avaya 3100 MC Client for iPhone ill ROGERS amp 5 18 PM KI 50 Z0 Cancel Call Number zie The Dial Enterprise message appears NAA ABO Ka a probe for a few seconds You can cancel to hang up the call if desired 6004 Click Call This is the phone number of your enterprise PBX You will see a call from this number in the call history Dialing Enterprise Call E S II ROGERS 1 07 PM 7 Preparing tc PQRS icc 1 61 3 599 9980 Ca
41. tributed the Linux OS source code and identifying the copyright holders of the Third Party Components and the Third Party Terms that apply to them is available on the Avaya Support Web site http support avaya com Copyright Trademarks The trademarks logos and service marks Marks displayed in this site the documentation s and product s provided by Avaya are the registered or unregistered Marks of Avaya its affiliates or other third parties Users are not permitted to use such Marks without prior written consent from Avaya or such third party which may own the Mark Nothing contained in this site the documentation s and product s should be construed as granting by implication estoppel or otherwise any license or right in and to the Marks without the express written permission of Avaya or the applicable third party Avaya is a registered trademark of Avaya Inc All non Avaya trademarks are the property of their respective owners Downloading documents For the most current versions of documentation see the Avaya Support Web site http www avaya com support Contact Avaya Support Avaya provides a telephone number for you to use to report problems or to ask questions about your product The support telephone number is 1 800 242 2121 in the United States For additional support telephone numbers see the Avaya Web site http www avaya com support Contents Contents IT aee v ANA WA 5 Using Av
42. ugust 2010 Getting started Configure Presence You can see the presence online status of people in the Buddies who are also Avaya 3100 MC Client for iPhone users You can configure how presence information is shown for buddies From the Settings screen select Presence Settings and set Auto Presence to On All names in the Buddies screen are updated continually This mode increases battery use and increases the data traffic e Off You highlight a person and request their presence The presence indicator disappears after the specified time Configure Instant Messaging From the Settings screen tap IM Settings and configure how you want to be alerted to new IMs See page 38 Avaya 3100 Mobile Communicator Client for iPhone User Guide 11 Getting started 12 NN42030 111 Avaya 3100 Mobile Communicator 3 1 Standard 01 02 August 2010 Using Avaya 3100 MC Client for iPhone Using Avaya 3100 MC Client for iPhone Starting and exiting From the main iPhone screen tap the Avaya 3100 Mobile Communicator Client for iPhone Avaya 3100 MC Client for iPhone icon Avaya 3100 MC Client for iPhone opens to the screen it was on when you exited Avaya 3100 MC Client for iPhone then automatically logs in To exit Avaya 3100 MC Client for iPhone click the main iPhone button Avaya 3100 MC Client for iPhone logs out and exits Typically there is no need to manually log out before exiting Avaya 3100 MC
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