Avaya 2420 Digital Telephone User's Manual
Contents
1. You can also use the pound key to cycle through the hyphen and pound characters 4 When you are done entering a name press the feature button to the 5 left of the Number field Edit Number screen to advance to that field 5 Using the dialpad enter the telephone number for this speed dial entry You can enter numbers up to 20 characters long including special characters and spaces 6 When you are done entering the telephone number do one of the following e To save your entries and return to the Speed Dial screen press the Save softkey e To continue without saving your entries press the Cancel softkey e To return to Page 1 of the Home screen without saving your entries press CHD 7 Repeat Steps 2 through 6 for additional entries Making Calls from a Speed Dial To make a call to a directory entry using the Speed Dial feature 1 From the Home screen press the SpDial softkey The Speed Dial screen is displayed 2 Press the feature button for the entry you want to call If the entry is not displayed on the current page use lt and p gt to cycle through the entries The 2420 telephone dials the number for you Editing Speed Dial Entries You can edit information for any of the speed dial entries saved in your personal 2420 telephone directory To edit stored speed dial entries 1 From the Home screen press the SpDial softkey The Speed Dial screen is displayed 2 Press the Edit softkey Th2. it means that it conforms to the European Union Electromagnetic Compatibility Directive 89 336 EEC and the Low Voltage Directive 73 23 EEC 2002 Avaya Inc All Rights Reserved Printed in USA Call Handling Features Answer a Call When a call arrives at your 2420 Digital Telephone you hear a ringing tone and a blinking bell icon appears on the associated call appearance In addition call identification information is displayed To answer an incoming call Do one of the following e If you are not active on another call answer the call using your handset headset or speakerphone see Speakerphone e Ifyou are active on a call already place the active call on hold see Hold and then answer the incoming call e Ifthe call appearance for the ringing call is not displayed on the current Home screen page use lt j and j to cycle through the pages When you locate the call appearance for the ringing call press the corresponding call appearance button Make a call You can make calls from the 2420 telephone using a variety of methods To make a call manually 1 Go off hook using the handset headset or speaker 2 When you hear dial tone enter the extension or telephone number using the dialpad If you are calling an external number be sure to include the required code for example 9 to access an outside line To have the 2420 telephone make a call automatically Do any of the followi
3. add another party to a call 1 Press c gt 2 When you hear dial tone dial the number of the person you want to add to the call 3 Waitfor an answer 4 To add the person to the call press C gt again If the called party does not answer or does not want to join the conference press CHD Then you can return to the held call by pressing its call appearance button 5 Repeat Steps 1 through 4 for additional conference connections To add a held call to an active call 1 Press c gt 2 When you hear dial tone press the call appearance button corresponding to the held call 3 Press C gt again To remove the last person added to the conference call 1 Make sure that the conferenced call appearance is selected 2 Press C gt Speed Dial Personal Directory It is important that you observe the following conventions as you enter speed dial numbers Youcan enter telephone numbers up to 20 characters long including special characters and spaces You mustinclude the code reguired to access an outside line for example 9 for external telephone numbers e You can use the Pause softkey to insert a 1 5 second pause It is often useful to include a pause or series of pauses in beeper pager numbers to allow a paging system enough time to answer e You can use the Hyphen softkey to insert hyphens between segments of a telephone number for example 9 732 555 1212 The hyphen may
4. to the speakerphone 1 Press Cu 2 Hang up the handset To end a speakerphone call Press C gt again Transfer The Transfer feature allows you to transfer a call from your telephone to another extension or outside number To transfer the current call to another extension 1 While on a call press C gt 2 When you hear dial tone dial the number to which the call is to be transferred 3 Do one of the following e To transfer the call without announcing it press EO again and hang up The transfer is complete e To announce the call before transferring it wait for the called party to answer Go to Step 4 4 When the called party answers announce the call If the line is busy or if there is no answer press C gt Then you can return to the held call by pressing its call appearance button 5 Press ED again and hang up to complete the transfer Note Your system manager may have administered the Transfer on Hang up feature In this case you can transfer a call by pressing EO dialing the number to which the call is to be transferred and then hanging up To cancel an attempted transfer press the original call appearance If your system has auto hold activated use COD to cancel a transfer so that the potential transfer recipient is not left on hold Conference The Conference feature allows you to conference up to six parties including yourself on a call To
5. visual alert for incoming calls When you enable this option the telephone rings and the lamp above the 2420 display area flashes when an incoming call arrives To set the Visual Ring option 1 From the Home screen press the Option softkey The Options screen is displayed 2 Press the Visual Ring feature button The Visual Ringing Alert screen is displayed 3 Press the Yes No softkey or press the button to the right of the setting to indicate whether you want Visual Ring enabled 4 Do one of the following e If you want to save the setting you just selected press the Save softkey You will hear a confirmation tone and you are returned to the Options screen e If you want to return to the Options screen without changing the setting press the Cancel softkey e Ifyou want to return to Page 1 of the Home screen without changing the setting press CHED Ring Pattern The Ring Pattern option on the Options screen allows you to choose a personalized ringing pattern for your telephone You can choose from among eight different patterns To select a personalized ringing pattern 1 From the Home screen press the Option softkey The Options screen is displayed 2 Press the Ring Pattern feature button The Select Ring screen with the current ring pattern is displayed 3 Use eg and gt or the dialpad to cycle through all eight ringing patterns Note To listen to a specific ring pattern press the Play softkey for a se
6. AVAYA 2420 Digital Telephone Quick Reference 555 250 201 Issue 2 November 2002 NOTICE While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing Avaya Inc can assume no responsibility for any errors Changes or corrections to the information contained in this document may be incorporated into future issues HEARING AID COMPATIBILITY The 2400 Series telephones are Hearing Aid Compatible HAC when the Automatic Gain Control is disabled and thus all units have HAC printed on them YOUR RESPONSIBILITY FOR YOUR SYSTEM S SECURITY Avaya Inc does not warrant that this product is immune from or will prevent unauthorized use of common carrier telecommunication services or facilities accessed through or connected to it Avaya Inc will not be responsible for any charges that result from such unauthorized use Product administration to prevent unauthorized use is your responsibility and your system manager should read all documents provided with this product to fully understand the features available that may reduce your risk of incurring charges TRADEMARKS DEFINITY is a registered trademark of Avaya Inc MultiVantage is a trademark of Avaya Inc OBTAINING PRODUCTS To learn more about Avaya Inc products and to order any of these products access the Avaya web site at www avaya com THE CE MARK If the CE mark is affixed to this equipment
7. al List Deleting a Call Log Entry To delete an entry from the Call Log 1 From the Home screen press the Log softkey The Call Log Summary screen is displayed 2 Use ag and gt to scroll through the Call Log Summary pages 3 When you locate an entry you want to delete press the button corresponding to the entry The Call Log Detail screen for this entry is displayed 4 Press the Delete softkey The entry is deleted from the Call Log 10 Call Appearance Feature Button Labels Editing Labels You can change the labels of the call appearance feature buttons on your telephone and EU24 Expansion Module if installed These new labels are stored in your 2420 telephone To edit call appearance feature button labels 1 From the Home screen press the Label softkey The Label Action screen is displayed 2 Press the Edit softkey The Label Select screen is displayed Note You can use lt g and gt to locate the label you want to edit 3 Press the feature button on the 2420 telephone or EU24 Expansion Module if installed corresponding to the label you want to edit The Label Edit screen is displayed The New Label field displays the current customized label if any and the System Label fields displays the system default label If you have not yet changed the default label an underscore appears next to the New Label field If you selected a call appearance a letter such as a and a space appear next to t
8. e Edit Name screen is displayed 3 Press the feature button corresponding to the entry you want to edit The Edit screen is displayed with the Name line underscored Note To move to the end of any text displayed on the Name line press the button to the right of the line To move to the beginning of any text displayed on the Name line press the button to the left of the line Press the feature button to the right of Insert Mode so that you can backspace without erasing characters during text entry 8 Using the dialpad edit the name for your speed dial entry You can enter up to 13 characters By default the first letter you enter appears in uppercase and the following characters appear in lowercase Note You can use the Case softkey to switch between uppercase and lowercase You can use the Space softkey to insert a space between first and last names When you are done editing the name press the feature button to the left of the Number field Edit Number screen Otherwise go to Step 7 Using the dialpad edit the telephone number for this speed dial entry You can enter numbers up to 20 characters long including special characters and spaces When you are done making changes do one of the following e To save your entries and return to the Edit screen press the Save softkey e To return to the Edit screen without saving your entries press the Cancel softkey e To return to Page 1 of the Home screen wit
9. en is displayed with an underscore displayed in the Yes No setting column 3 Press the appropriate button on the right side of the display For example press the button to the right of the Answered call type to change the Yes No setting with a single button press 4 Do one of the following e If you want to save the selections that you have just made press the Save softkey You will hear a confirmation tone and you are returned to the Options screen e If you want to return to the Options screen without saving your entries press the Cancel softkey e If you want to return to Page 1 of the Home screen without saving your entries press gt gt me Note If you press the Save softkey to change the settings all entries that do not match the call types you have just specified will be deleted from the call log Viewing the Call Log To view the list of all calls recorded in the Call Log 1 From the Home screen press the Log softkey The Call Log Summary screen is displayed 2 Use ag and gt to scroll through the Call Log Summary pages 3 To view information about a specific entry press the button corresponding to the entry The Call Log Detail screen for this entry is displayed 4 Press to return to the Home screen Making Calls from the Call Log To make a call to an entry in the Call Log 1 From the Home screen press the Log softkey The Call Log Summary screen is displayed 2 Use ag and pe to scroll
10. he New Label field You can delete the letter and space by pressing twice If you have already changed the default label an underscore appears after the last letter of the information displayed in the New Label field 4 Using the dialpad edit the label You can enter up to 13 characters By default the first letter you enter appears in uppercase and the following characters appear in lowercase Note You can use the Case softkey to switch between uppercase and lowercase You can use the Space softkey to insert a space between first and last names If you are entering special characters you can use the star key to cycle through the period and star characters You can use the pound key to cycle through the hyphen and pound characters 11 5 When you are done making changes do one of the following e To save your entries and return to the Label Select screen press the Save softkey e To return to the Label Select screen without saving your entries press the Cancel softkey e To return to Page 1 of the Home screen without saving your entries press 6 Repeat Steps 3 through 5 to edit more labels Viewing the Default Labels You can view the default labels for the call appearance feature buttons on the call processing system To view the default labels 1 From the Home screen press the Label softkey The Label Action screen is displayed 2 Press the Inspect softkey The Label Inspect screen is displayed s
11. hout saving your entries press C gt gt Repeat Steps 3 through 7 for additional entries Deleting Speed Dial Entries You can delete any of the speed dial entries saved in your personal 2420 telephone directory To delete stored speed dial entries 1 From the Home screen press the SpDial softkey The Speed Dial screen is displayed Press the Delete softkey The Delete screen is displayed Press the feature button corresponding to the entry you want to delete Note Ifthe entry you want to delete is not displayed on the current screen page use lt and j to cycle through the speed dial list The DELETE this entry prompt is displayed Do one of the following e To delete the selected entry press the Yes softkey e To return to the Delete screen without deleting the entry press the Cancel softkey e To return to Page 1 of the Home screen without deleting the entry press CHD Repeat Steps 3 through 4 to delete more entries Call Log Call Log Setup You can program the 2420 telephone to log any or all of these call types e Answered incoming e Un answered incoming e Outgoing Note When power to the telephone is interrupted all entries are erased from the Call Log To specify the call types that you want to appear in the Call Log 1 From the Home screen press the Option softkey The Options screen is displayed 2 Press the Log Setup feature button The Call Log Setup scre
12. howing the default labels for the 2420 telephone If an EU24 Expansion Module is installed the default labels are also displayed on the EU24 Expansion Module 3 Use eg and J gt to scroll through the Label Inspect screen pages on the 2420 telephone If an EU24 Expansion Module is installed use the Alternate Display button on the EU24 Expansion Module to view its default labels 4 Do one of the following e To return to the Label Action screen press the Done softkey To return to Page 1 of the Home screen press CHD 12 Restoring the Default Labels You can delete the custom labels you created for the call appearance feature buttons and restore the default labels from the call processing system To restore the default labels 1 From the Home screen press the Label softkey The Label Action screen is displayed Press the Restore softkey The Label Restore screen is displayed Press the Erase softkey The Confirm Erase All prompt is displayed Do one of the following e To erase the custom labels and restore the default labels press the Erase softkey e To return to the Label Action screen without erasing the custom labels and restoring the default labels press the Cancel softkey e To return to Page 1 of the Home screen without erasing the custom labels and restoring the default labels press l 13 Personalized Settings Language To select a screen display language 1 From the Home
13. lected ring pattern number 15 4 Do one of the following e If you want to save the ringing pattern that you have just selected press the Save softkey You will hear a confirmation tone and you are returned to the Options screen e If you want to return to the Options screen without changing the ring pattern press the Cancel softkey e Ifyou want to return to Page 1 of the Home screen without changing the ring pattern press CED Note If you go off hook receive a call or lose power during selection the process is canceled and you must start again Display Mode Call Center Mode To set the Display Mode option 1 From the Home screen press the Option softkey The Options screen is displayed 2 Press the Display Mode feature button The Display Mode screen is displayed 3 Press the Yes No softkey or press the button to the right of the setting to indicate whether you want Call Center Mode enabled 4 Do one of the following e If you want to save the setting you just selected press the Save softkey You will hear a confirmation tone and you are returned to the Options screen e If you want to return to the Options screen without changing the setting press the Cancel softkey e Ifyou want to return to Page 1 of the Home screen without changing the setting press CED 16 The Erase All feature on the Options screen allows you to erase all of the personalized settings and reset the 2420 telepho
14. make the number easier for you to read but does not affect dialing Adding Speed Dial Entries You can store up to 104 personal speed dial entries in the 2420 telephone When the maximum number of entries is stored you must delete existing entries before the 2420 telephone allows you to enter new ones To add speed dial entries to your personal directory 1 From the Home screen press the SpDial softkey The Speed Dial screen is displayed or if no Speed Dial List already exists the Empty Speed Dial List screen is displayed 2 Press the Add softkey The Edit Name screen is displayed with the Name field underscored Note If the directory is full a message is displayed indicating that your Speed Dial list is full You must delete an existing entry before a new entry can be added See Deleting Speed Dial Entries 3 Using the dialpad enter the name for your speed dial entry You can enter up to 13 characters By default the first letter you enter appears in uppercase and the following characters appear in lowercase Note You can use the Case softkey to switch between uppercase and lowercase You can use the Space softkey to insert a space between first and last names After you enter a space the next character will be an uppercase letter and the following characters in that word will appear in lowercase If you are entering special characters you can use the star key to cycle through the period and star characters
15. ne to its default settings This option erases your customized call appearance feature button labels and all entries saved in your Call Log and Speed Dial List Note The contrast level setting is not changed by the Erase All option To erase all personalized settings 1 From the Home screen press the Option softkey The Options screen is displayed 2 Press the Erase All feature button The Erase All screen is displayed with a message indicating that the Speed Dial List User Labels and Call Log will be erased and the User Options will be reset to the factory default values 3 Do one of the following e If you want to erase all settings press the Erase softkey The Confirm Erase screen is displayed e If you want to return to the Options screen without erasing any settings press the Cancel softkey e If you want to return to Page 1 of the Home screen without erasing any settings press gt 4 Do one of the following e If you want to erase all settings press the Erase softkey All personalized settings are erased The default settings are restored and you are returned to the Options screen e If you want to return to the Options screen without erasing any settings press the Cancel softkey e If you want to return to Page 1 of the Home screen without erasing any settings press C gt gt 17 18
16. ng e Press to have the 2420 telephone dial the last number that you dialed e Access the Call Log and initiate a call to a specific entry See Using the Call Log later in this guide for more information e Access the Speed Dial List in your personal directory and initiate a call to a specific entry See Speed Dial Personal Directory later in this guide The Hold feature puts a call on hold until you can return to it To putacall on hold Press CE gt To return to the held call Press the call appearance button of the held call Note Your system manager may have administered the Unhold feature In this case you can return to the held call by pressing c The Redial or Last Number Dialed feature automatically redials the last extension or outside number up to 24 digits you dialed To redial the last number that you dialed Press C Ho Speakerphone The two way built in speakerphone allows you to make and answer calls without lifting your handset Keep in mind that two way speakerphones may not operate satisfactorily in every environment Such as in very noisy locations To make or answer a call without lifting the handset or to use the speakerphone with any feature 1 Press Cu 2 Make or answer the call or access the selected feature 3 Adjust speakerphone volume if necessary To change from the speakerphone to the handset Pick up the handset and talk To change from the handset
17. screen press the Option softkey The Options screen is displayed Press the Language feature button The Select Language screen is displayed Press the button next to the language in which you want text displayed The screen text is redisplayed in the language you have selected Do one of the following e If you want to return to the Options screen press the Done softkey Your language selection is saved e If you want to return to Page 1 of the Home screen press CHD Your language selection is saved Display Contrast The Contrast option on the Options screen allows you to choose a contrast level for your telephone display You can choose from among fifteen levels of contrast To select a contrast level 1 From the Home screen press the Option softkey The Options screen is displayed Press the Contrast feature button The Display Contrast screen is displayed Use eg and gt gt to adjust the level of contrast Note If an EU24 is connected to your 2420 telephone the display shows the contrast level for the EU24 as well Press the appropriate button to indicate whether you want to adjust the contrast for the telephone or the EU24 Do one of the following e To return to the Options screen press the Done softkey To return to Page 1 of the Home screen press gt gt The new contrast level is set Visual Ring The Visual Ring option on the Options screen allows you to choose a
18. through the Call Log Summary pages 3 When you locate an entry you want to call press the button corresponding to the entry The Call Log Detail screen for this entry is displayed 4 Press the Call softkey to make the call Note You can make calls directly to extensions using this method To call outside numbers go off hook and dial the necessary code for example 9 for a local or seven digit call or 9 and 1 for a 10 digit call Then press the Call softkey o make the call Saving a Call Log Entry to Your Speed Dial List To save an entry in the Call Log to your Speed Dial List 1 From the Home screen press the Log softkey The Call Log Summary screen is displayed 2 Use lt j and gt gt to scroll through the Call Log Summary pages 3 When you locate an entry you want to save press the button corresponding to the entry The Call Log Detail screen for this entry is displayed 4 Press the Save softkey The Edit Name screen is displayed showing the name and number information from the call log 5 Do one of the following To save the entry to your Speed Dial List as shown on the current screen press the Save softkey e To edit the telephone number to include a code required to access an outside line for example 9 press the button to the left of the Number line twice Then make your changes When you are done entering changes press the Save softkey The entry is saved to your Speed Di
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