Avaya 1600 Series IP Deskphones Application Note
Contents
1. using the call control button on the Avaya phone Using the volume control buttons on the Avaya phone and or the device to adjust the audio volume Using the mute control button on the Avaya phone and or the device to mute and un mute the audio Using the hold control button on the Avaya phone to hold and resume call Switching between the Telekonnectors headset the phone handset and speaker while in conversation For the serviceability testing the Avaya 16xx and 96xx Series IP phone was restarted to verify proper operation of the headset after the reboot was completed 2 2 Test Results All test cases passed But a point to note is that TLK Dual Digital does not provide Electronic Hook Switch EHS functionality for call control functions the volume control and mute unmute status are not reflected in the Avaya phones 2 3 Support For support on this Telekonnectors headset solution contact Telekonnectors at Phone 91 44 24414100 Email sales Telekonnectors com LYM Reviewed Solution amp Interoperability Test Lab Application Notes 3 of 9 SPOC 11 17 2014 2014 Avaya Inc All Rights Reserved TLKDD 16xx 96xx 3 Reference Configuration Figure 1 illustrates the test configuration used to verify the Telekonnectors TLK Dual Digital with Avaya 16xx and 96xx Series IP Deskphones The configuration consists of an Avaya 8300D Server running Communication Manager with an Avaya G450 Media Gateway providing connectivity to the PSTN2. 19 Personalized Ringing Pattern 1 Message Lamp Ext 10001 Speakerphone 2 way Mute Button Enabled y Display Language english Button Modules 0 Survivable GK Node Name Survivable COR internal Media Complex Ext Survivable Trunk Dest y EES OF eehonee sm IP Video n Short Prefixed Registration Allowed default Customizable Labels y LYM Reviewed Solution amp Interoperability Test Lab Application Notes 6 of 9 SPOC 11 17 2014 2014 Avaya Inc All Rights Reserved TLKDD 16xx 96xx 5 1 2 Configure 96x1 IP Deskphone for incoming call notifications in headset Only 96x1 phone support incoming call notification on headset and it requires using 96x1 phone options to configure Select Home gt Options amp Settings gt Call Settings gt Headset Signalling gt Switchhook amp Alerting on the phone not shown This is supported for 96x1 Series IP Deskphone on both H 323 and SIP protocol When an incoming call arrives a short beep is heard in the headset regardless if the headset button is active or not 5 1 3 Configure all IP Deskphone for headset as default Audio Path Select Home gt Options amp Settings gt Call Settings gt Audio on the phone not shown This is supported for both 16xx and 96xx Series IP Deskphone This makes the default audio path as the headset for any outbound call make or inbound call received via the headset 5 2 Configure a Station for Avaya 96xx IP Deskphones SIP The configuration for
3. AVAYA Avaya Solution amp Interoperability Test Lab Application Notes for Telekonnectors TLK Dual Digital with TLK Galaxy Pro and TLK C Plus Headsets Connected to Avaya 16xx and 96xx Series IP Deskphone H 323 and SIP Issue 1 0 Abstract These Application Notes describe the configuration steps required to integrate Telekonnectors TLK Dual Digital with TLK Galaxy Pro and TLK C Plus Headsets connected to Avaya 16xx and 96xx Series IP Deskphones Readers should pay attention to section 2 in particular the scope of testing as outlined in Section 2 1 as well as the observations noted in Section 2 2 to ensure that their own use cases are adequately covered by this scope and results Information in these Application Notes has been obtained through DevConnect compliance testing and additional technical discussions Testing was conducted via the DevConnect Program at the Avaya Solution and Interoperability Test Lab LYM Reviewed Solution amp Interoperability Test Lab Application Notes 1 of 9 SPOC 11 17 2014 2014 Avaya Inc All Rights Reserved TLKDD 16xx 96xx 1 Introduction These Application Notes describe the configuration steps required to integrate Telekonnectors TLK Dual Digital with TLK Galaxy Pro and TLK C Plus Headsets connected to Avaya 16xx and 96xx Series IP Deskphones The TLK Dual Digital is a USB device that provides interfaces to Telephones via headset ports and PCs via USB A green labelled cable provides connect
4. Avaya Inc All Rights Reserved TLKDD 16xx 96xx 2014 Avaya Inc All Rights Reserved Avaya and the Avaya Logo are trademarks of Avaya Inc All trademarks identified by and are registered trademarks or trademarks respectively of Avaya Inc All other trademarks are the property of their respective owners The information provided in these Application Notes is subject to change without notice The configurations technical data and recommendations provided in these Application Notes are believed to be accurate and dependable but are presented without express or implied warranty Users are responsible for their application of any products specified in these Application Notes Please e mail any questions or comments pertaining to these Application Notes along with the full title name and filename located in the lower right corner directly to the Avaya DevConnect Program at devconnect avaya com LYM Reviewed Solution amp Interoperability Test Lab Application Notes 9 of 9 SPOC 11 17 2014 2014 Avaya Inc All Rights Reserved TLKDD 16xx 96xx
5. SIP station is performed partially via the System Access Terminal SAT on Communication Manager The rest of the configurations are performed via the System Manager There is an option to generate SIP station without using the SAT when adding a new SIP user using System Manager The details will not be covered in this document Please refer to the application notes in 3 for complete details Below shows the SIP Station with Type 9641SIP configured display station 10049 Page i Oi 6 STATION Extension 10049 Lock Messages n BCCO Type 9641SIP Security Code ENE i Porte SOOL Coverage Path 1 CORSE Name AVAYA SIP3 Coverage Path 2 COSE Ernesto Grecian STATION OPTIONS Location Time of Day Lock Table Loss Group 19 Message Lamp Ext 10049 Display Language english Button Modules 0 Survivable COR internal Survivable Trunk Dest y IN SHOE CLVINS ig IP Video n 6 Configure Telekonnectors TLK Dual Digital and headsets No configuration is required for the Telekonnectors TLK Dual Digital The TLK Dual Digital provides a green labelled cable to the headset port on the Avaya phone and another cable not labelled to the headset connector The USB cable is normally connected to a PC and provides power to the device Refer to Figure 1 for details LYM Reviewed Solution amp Interoperability Test Lab Application Notes 7 of 9 SPOC 11 17 2014 2014 Avaya Inc All Rights Reserved TLKDD 16xx 96xx 7 Verification St
6. eps Verify that the Telekonnectors Dual Digital has been connected properly as described in Section 6 to the Avaya 16xx and 96xx Series IP Deskphone Once the headset is connected to the TLK Dual Digital verify that incoming and outgoing calls are established with two way audio to the headset and that the headset can get dial tone and end an active call 8 Conclusion These Application Notes describe the configuration steps required to integrate the Telekonnectors TLK Dual Digital with TLK Galaxy Pro and TLK C Plus Headsets connected to Avaya 16xx and 96xx Series IP Deskphones All test cases were completed successfully with observations in Section 2 2 9 Additional References The following Avaya product documentation can be found at http support avaya com 1 Administering Avaya Aura Communication Manager Release 6 3 Issue 10 0 Jun 2014 Document Number 03 300509 2 Administering Avaya IP Deskphone H 323 9608 9611G 9621G and 9641G Release 6 2 Service Pack 4 Issue 15 Aug 2013 Document Number 16 300698 3 Application Notes for Configuring Avaya 9600 Series IP Deskphones running Avaya one X SIP firmware with Avaya Aura Session Manager 4 Administering Avaya Aura Session Manager Release 6 3 Issue 5 Jun 2014 The Telekonnectors headset and accessories product information can be obtained from Telekonnectors LYM Reviewed Solution amp Interoperability Test Lab Application Notes 8 of 9 SPOC 11 17 2014 2014
7. ion from one of the device ports to the headset port of Avaya 16xx and 96xx Series IP Deskphones The TLK Dual Digital does not have Electronic Hook Switch EHS functionality to provide call control function All call control functions are performed from Avaya phones Only mute and volume control is provided on device 2 General Test Approach an Results The interoperability compliance test included feature and serviceability testing The feature testing focused on placing calls to and from the Avaya 16xx and 96xx Series IP Deskphones using the Telekonnectors headset and verifying two way audio The call types included calls to voicemail local extensions and the PSTN The serviceability testing focused on verifying the usability of the Telekonnectors headset after restarting the Avaya 16xx and 96xx Series IP Deskphone DevConnect compliance testing is conducted jointly by Avaya and DevConnect members The jointly defined test plan focuses on exercising APIs and or standards based interfaces pertinent to the interoperability of the tested products and their functionalities DevConnect compliance testing is not intended to substitute full product performance or feature testing performed by DevConnect members nor is it to be construed as an endorsement by Avaya of the suitability or completeness of a DevConnect member s solution Avaya s formal testing and Declaration of Conformity is provided only on the headsets that carry the Avaya brand o
8. konnectors TLK Galaxy Pro headsets LYM Reviewed Solution amp Interoperability Test Lab Application Notes 5 of 9 SPOC 11 17 2014 2014 Avaya Inc All Rights Reserved TLKDD 16xx 96xx 5 Configure Avaya Aura Communication Manager This section covers the station configuration of Avaya 16xx H 323 and 96xx Series IP Deskphone for both H 323 and SIP 5 1 Configure a Station for Avaya 16xx and 96xx IP Deskphones H 323 The configuration for H 323 is performed entirely via the System Access Terminal SAT on Communication Manager The procedures is the same for both 16xx and 96xx Series IP Deskphones The 96x1 Series IP Deskphone will be detailed below and it include Configure a station for Avaya 96x1 IP Deskphone Configure 96x1 IP Deskphone for incoming call notifications in headset Configure for default Audio Path 5 1 1 Configure 96x1 station Use the add station command to create a station for the 96xx IP Deskphone Set the Type field to the station type to be emulated In this example 96 7G was used Set the Port field to ZP and configure a Security Code as that password to be used by the Avaya Deskphone to log in add station 10001 Page IL 5 STATION Extension 10001 Lock Messages n Recs Type 9611G Security Code TNR A Port IP Coverage Path 1 99 CORI Name 96xx IP Telephone Coverage Path 2 COS Hume TORS TAON Tests y STATION OPTIONS Location Time of Day Lock Table Loss Group
9. r logo Avaya may conduct testing of non Avaya headset to determine interoperability with Avaya phones However Avaya does not conduct the testing of non Avaya headsets for Acoustic Pressure Safety Hearing Aid Compliance EMC regulations or any other tests to ensure conformity with safety audio quality long term reliability or any regulation requirements As a result Avaya makes no representations whether a particular non Avaya headset will work with Avaya s Deskphones or with a different generation of the same Avaya telephone Since there is no industry standard for headset interfaces different manufacturers utilize different headset interfaces with their telephones Therefore any claim made by a headset vendor that its product is compatible with Avaya telephones does not equate to a guarantee that the headset will provide adequate safety protection or audio quality LYM Reviewed Solution amp Interoperability Test Lab Application Notes 2 of 9 SPOC 11 17 2014 2014 Avaya Inc All Rights Reserved TLKDD 16xx 96xx 2 1 Interoperability Compliance Testing All test cases were performed manually The following features were verified Placing calls to the voicemail system Voice messages were recorded and played back to verify that the playback volume and recording level were good Placing calls to internal extensions to verify two way audio Hearing ringing tone for incoming and ring back for outgoing calls Answering and ending calls
10. via an ISDN PRI trunk not shown Session Manager and System Manager Messaging was used as the voicemail system s TLK C Plus i EET es Headset Avaya Aura System Manager Avaya Aura Session Manager f 1S SS SS SS Avaya 9600 Series s a Avaya Aura Messaging IP Telephone l i I n R 7a I TLK Dual i Digital i Avaya Aura Communication Manager running on Avaya S8300D Server with m G450 Media Gateway Avaya 1600 Series DCP Telephone TLK Galaxy Pro Headset Figure 1 Avaya 16xx and 96xx Series IP Deskphones connected to Telekonnectors TLK Dual Digital with TLK C Plus and Galaxy Pro Headsets LYM Reviewed Solution amp Interoperability Test Lab Application Notes 4 of 9 SPOC 11 17 2014 2014 Avaya Inc All Rights Reserved TLKDD 16xx 96xx 4 Equipment and Software Validated The following equipment and software were used for the sample configuration provided Equipment Software Release Version Avaya Aura Communication Manager running Avaya 6 3 7 0 S8300D Server with a G450 Media Gateway Avaya Aura System Manager 6 3 9 1 2538 Avaya Aura Session Manager 6 3 9 0 639011 Avaya Aura Messaging 6 3 124 315 1 247325 Avaya 96x1 Series IP Deskphone H 323 casi Avaya 96x1 Series IP Deskphone SIP Ore Avaya 96x0 Series IP Deskphone H 323 3 220A Avaya 96x0 Series IP Deskphone SIP 2 6 12 1 Telekonnectors TLK Dual Digital device Telekonnectors TLK C Plus headsets Tele
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