Avaya 1600 Series IP Deskphones Application Note
Contents
1. AVAYA Avaya Solution amp Interoperability Test Lab Application Notes for Sennheiser UUSB 8 Headset Adapter Cable Sennheiser HeadSetup application and Sennheiser Headset SC 230 SC 260 with Avaya One X Communicator and One X Agent Soft Phones Issue 1 0 Abstract These Application Notes describe a solution comprised of Avaya One X Communicator and One X Agent Soft Phone and Sennheiser UUSB 8 Headset Adapter Cable Sennheiser HeadSetup application and Sennheiser SC 230 SC 260 Headsets Information in these Application Notes has been obtained through DevConnect compliance testing and additional technical discussions Testing was conducted via the DevConnect Program at the Avaya Solution and Interoperability Test Lab KP Reviewed Solution amp Interoperability Test Lab Application Notes l of 13 SPOC 10 5 2011 2011 Avaya Inc All Rights Reserved SENNH_ UUSB8 1 Introduction These Application Notes describe the configuration steps required for Sennheiser UUSB 8 headset adapter cable to successfully interoperate with Avaya IP soft phones and Communication Manager The Avaya IP soft phones used were IP One X Communicator and One X Agent The Sennheiser UUSB 8 headset adapter cable connected the Sennheiser SC 230 and SC 260 headsets to the PC running the IP soft phones The Sennheiser HeadSetup application interfaces to the IP Softphones Software The Sennheiser UUSB8 has the following controls and interfaces2. a status LED a switch hook button a mute button a two way volume control switch Repeated depressions of the hook switch can be used to answer and terminate calls The mute button allows the headset microphone to be turned off on The volume control allows the headset earpiece volume to be turned up or down 2 General Test Approach and Test Results The compliance testing of Sennheiser UUSB 8 headset adapter cable and Sennheiser HeadSetup application interoperating with Avaya One X Communicator and One X Agent IP soft phone was manually performed No performance testing was done and the tests listed in the Section 2 1 were executed and verified 2 1 Interoperability Compliance Testing The compliance testing included the following test scenarios shown below Tests were executed for both Avaya one X Communicator and Avaya one X Agent Verification of acceptable talk path in both directions for local and PSTN calls Verification of the UUSB8 s ability to terminate calls with its hook switch button Verification of the UUSB8 s mute switch Verification of the UUSB8 s volume control Verification of the UUSB8 s ability to recover from interruption to its PC interface Verification of the UUSB8 s ability to recover from interruption of headset interface and that active calls are preserved after reconnection e Verification of the ability for the headset to function normally after the PC 1s restarted e Verification of
3. changes as shown below to indicate that HeadSetup is connected to a soft phone Ea pm 3 47PM Figure 10 Sennheiser HeadSetup Connected Icon KP Reviewed Solution amp Interoperability Test Lab Application Notes 9 of 13 SPOC 10 5 2011 2011 Avaya Inc All Rights Reserved SENNH_ UUSB8 If the icon is maximized the name of the soft phone to which it is connected is shown in the Status tab along with an indication of which headset interface is active HeadSetup sott Phones Default Headset 1 Avaya one x Communicator Connected Sennheiser VolP USE headset Model Sennheiser volP USE headset Manufacturer Sennheiser Communications Figurel1 Sennheiser HeadSetup Connected Status 8 2 Attach Sennheiser headset into the UUSB adapter The Sennheiser SC 230 and SC 260 headsets can be attached to the Sennheiser UUSB 8 adapter interface as follows e Connect the Sennheiser UUSB 8 adapter with USB interface to USB port of desktop PC which has One X Communicator or One X Agent soft phone installed e Connect the Sennheiser UUSB 8 adapter and a SC2 30 or SC 260 headset through the quick disconnect plug KP Reviewed Solution amp Interoperability Test Lab Application Notes 10 of 13 SPOC 10 5 2011 2011 Avaya Inc All Rights Reserved SENNH_ UUSB8 9 Verification Steps e From the Windows Control Panel open Sounds and Audio Devices and click on the Audio tab Verify that the device Sennheiser V
4. en the UUSB8 and either Avaya one X Communicator or Avaya one X Agent In the Settings tab the Launch application in Windows Startup should normally be checked HeadSetup GE Status Gq Settings EF Updates Select Default Headset sennheiser wolf USB headset Disable headset call control Launch application in Windows Startup Windows Sound and audio Settings k Always Audio Figure 7 Sennheiser HeadSetup Settings Clicking Status shows that the program is initially not connected to a soft phone KP Reviewed Solution amp Interoperability Test Lab Application Notes 8 of 13 SPOC 10 5 2011 2011 Avaya Inc All Rights Reserved SENNH_ UUSB8 F HeadSetup J Status Settings Updates SOTt PRones Detault Headset Connected Sennheiser VvolP USE headset Model Sennheiser VolP USE headset Manufacturer Sennheiser Communications Figure 8 Sennheiser HeadSetup Unconnected Status Clicking OK causes the program can be minimized to the Windows task tray The program icon will initially be a gray circle with a white slash as shown below to indicate that it is not connected to a soft phone eo seem Figure 2 Sennheiser HeadSetup Unconnected Icon Once Avaya One X Communicator or one X Agent has been started it should register in about 60 to 90 The icon then
5. ert will sound through the speakers you have selected above in the Speakers dropdown Ring additional device Sennheiser VoIP USB headset Volume ee es Auto configure ORK Cancel Figure4 Avaya one X Communicator Audio Settings 7 Configure Avaya One X Agent r Select gt Settings gt Agent Preferences from the menu as shown below KP Reviewed Solution amp Interoperability Test Lab Application Notes 6 of 13 SPOC 10 5 2011 2011 Avaya Inc All Rights Reserved SENNH_UUSB8 Agent Preferences Cirl P System Settings Ctrl T Help Fl About Avaya one X Agent Station Disconnect Ctrl Shift s Exit Figure 5 Avaya one X Agent User Interface Select Audio from the left pane and select the Advanced tab Select Sennheiser VoIP USB headset from both the Playback Device and Record Device drop down menus and click OK Figure 6 Avaya one X Agent Audio Settings KP Reviewed Solution amp Interoperability Test Lab Application Notes 7 of 13 SPOC 10 5 2011 2011 Avaya Inc All Rights Reserved SENNH_ UUSB8 8 Configure Sennheiser Headset Solution This section describes the configured steps for the UUSB 8 adapter HeadSetup application and the connection of Sennheiser headset to the Avaya One X Communicator or One X Agent soft phones 8 1 Configure Sennheiser HeadSetup application The Sennheiser HeadSetup program serves as an interface betwe
6. ivable Trunk Dest y IP SottPhone IP Video Softphone Short Prefixed Registration Allowed Customizable Labels WIS Saigieell Pe aleiessin PS silemii Waa le lel FSskhela F Es pEALE fais PE raSsPEY PE Figure 2 Sample of adding station in the Communication Manager 6 Configure Avaya One X Communicator Select gt Settings gt General Settings from the menu as shown below u 75015 bvwdev com ii i Help Contents Statistics About Avaya one A Communicator Lag Off Exit Figure 3 Avaya One X Communicator User Interface The General Settings window appears as shown in Figure 4 Select Audio from the left pane and select the Basic tab Click on Audio Tuning Wizard KP Reviewed Solution amp Interoperability Test Lab Application Notes 5 of 13 SPOC 10 5 2011 2011 Avaya Inc All Rights Reserved SENNH_ UUSB8 In the Basic tab select the Sennheiser VOIP USB headset in the Microphone Speaker and Ring additional device sections Click OK button to close the window General Settings gt x Accounts Audio Telephony Login Basic Advanced Messaging lt IM and Presence Microphone Sennheiser VolP USS headset Devices and Services Outgoing Calls The microphone volume is adjusted Phone Numbers automatically as needed ae Rules Video Speaker Public Directory Sennheiser VoIP USB headset Preferences i 3 Network Volume mme Test Advanced Ring on incoming calls When a call arrives an al
7. oIP USB headset is listed in both the Sound playback and Sound recording section as shown below Sounds and Audio Devices Properties Volume Sounds Audio Voice Hardware Sound playback D Default device G Sennheiser WolP USB headset a Sound recording Ay Default device A Sennheiser YolP USB headset gt MICI music playback Default device dase Microsoft GS Wavetable SW Synth wr Use only default devices e Pick up and put the headset on From One X Communicator dial a number of another IP deskphone e The ring back tone should be heard in the speaker of headset and the ringing tone sounds on the IP deskphone e Accept the call on the IP deskphone check the audio on the headset and the handset of the IP desk phone it should be clear e End the call on the One X Communicator by pressing the switch hook button on the UUSB 8 adapter The call should be released the light of switch hook button is green and steady e Make another call from IP deskphone to the One X Communicator softphone A popup window displays on the PC to notify a new incoming call the ringing tone is heard on the speaker of headset and the light of the switch hook button keeps blinking e Answer the call on the One X Communicator by pressing the switch hook button e Check the audio from both endpoints it should be clear Hang up the call on the One X Communicator by press the switch hook button The call should be released and the ligh
8. pplication Notes is subject to change without notice The configurations technical data and recommendations provided in these Application Notes are believed to be accurate and dependable but are presented without express or implied warranty Users are responsible for their application of any products specified in these Application Notes Please e mail any questions or comments pertaining to these Application Notes along with the full title name and filename located in the lower right corner directly to the Avaya DevConnect Program at devconnect avaya com KP Reviewed Solution amp Interoperability Test Lab Application Notes 13 of 13 SPOC 10 5 2011 2011 Avaya Inc All Rights Reserved SENNH_ UUSB8
9. r Electronic Corporation technical support as shown below Telephone 1 860 434 9190 Website http www sennheiser com 3 Reference Configuration Figure 1 illustrates the test configuration used during the compliance testing between the Avaya One X Communicator Soft Phones and the Sennheiser UUSB 8 headset adapter cable and Sennheiser SC 230 and SC 260 headsets Avaya One x Communicator 1 l SemmheserHeaienp yap AvayalP 46116 Sennheiser UUSE 8 Adapter Cable I Sennheiser SC 260 Headset Product Under Test AVATA Digital 1408 Analogue Phone KP Reviewed Solution amp Interoperability Test Lab Application Notes 3 of 13 SPOC 10 5 2011 2011 Avaya Inc All Rights Reserved SENNH_ UUSB8 Figure 1 Reference Configuration Diagram 4 Equipment and Software Validated The following equipment and software was used during the lab testing Equipment Software Version Avaya S8800 server Avaya Aura Communication Manager RO16x 00 1 510 1 Avaya G650 Media Gateway IPSI TN2312BP HW06 FW043 CLAN TN799DP HW01 FW026 IP Media Processor TN2302AP HW20 FW095 Digital Line TN2224 000006 Avaya Analog Phone e O Sennheiser UUSB 8 Adapter Cable oo O Sennheiser SC 230 and 260 headsets oS O 5 Configure Avaya Aura Communication Manager These Application Notes assume that Communication Manager is configured and operational There are no additional settings required to be configured for the connection of the Sennheise
10. r headset and Sennheiser UUSB 8 adaptor cable to the Avaya soft phone phones The compliance tests with the Sennheiser UUSB 8 adapter cable were carried out with the default server settings for audio parameters This section describes the step to provision a station for One X Communicator soft phone in the Communication Manager by System Administration Terminal SAT command For detailed information on how to configure and administer the Communication Manager please refer to the Section 11 1 Use the command Add Station lt DN gt to add a new extension for IP phone in the Communication Manager as shown in Figure 2 below Enter the model of IP phone in the Type field IP the Port field a name in the Name field and keep other fields as default Press F3 on the keyboard to submit and complete KP Reviewed Solution amp Interoperability Test Lab Application Notes 4 of 13 SPOC 10 5 2011 2011 Avaya Inc All Rights Reserved SENNH_ UUSB8 add station 75021 STAT ION Extension 7502 Lock Mess al at a E a m Pr T aT Type 96 SeCUurit Port Coverage L mj i il aT ct oct r ee Fe eH i bi e Warne ne s Coverage Hunt to amp Li ct Lal ct an Pmi Time of Day Lock Table i Group Personalized Ringing Pattern Message Lamp Ext speakerphone 42 way Tute Button Enabled Display Language english mutton Modules survivable GE Node Name survivable COR internal Media Complex Ext surv
11. t of the switch hook button goes green and steady KP Reviewed Solution amp Interoperability Test Lab Application Notes 11 of 13 SPOC 10 5 2011 2011 Avaya Inc All Rights Reserved SENNH_ UUSB8 10 Conclusion All of the executed test cases have passed and met the objectives outlined in the Section 2 1 The Sennheiser UUSB 8 adapter cable and Sennheiser HeadSetup application are considered to be in compliance with Avaya One X Communicator or One X Agent softphones 11 Additional References Product documentation for the Avaya Aura Communication Manager products may be found at https support avaya com css Products Product documentation for Sennheiser UUSB 8 adapter cable Sennheiser HeadSetup application and headset products may be found at http www sennheiser com 1 Avaya Communication Manager Documents Avaya Aura Communication Manager Release 5 2 Document No 03 300509 May 2009 Avaya Audio Quality Tuning for IP Telephones Issue 2 0 Document No 120942 July 2007 KP Reviewed Solution amp Interoperability Test Lab Application Notes 12 of 13 SPOC 10 5 2011 2011 Avaya Inc All Rights Reserved SENNH_ UUSB8 2011 Avaya Inc All Rights Reserved Avaya and the Avaya Logo are trademarks of Avaya Inc All trademarks identified by and are registered trademarks or trademarks respectively of Avaya Inc All other trademarks are the property of their respective owners The information provided in these A
12. the UUSB8 s ability to answer calls with its hook switch button Avaya s formal testing and Declaration of Conformity is provided only on the headsets handsets that carry the Avaya brand or logo Avaya may conduct testing of non Avaya headset handset to determine interoperability with Avaya phones However Avaya does not conduct the testing of non Avaya headsets handsets for Acoustic Pressure Safety Hearing Aid Compliance EMC KP Reviewed Solution amp Interoperability Test Lab Application Notes 2 of 13 SPOC 10 5 2011 2011 Avaya Inc All Rights Reserved SENNH_ UUSB8 regulations or any other tests to ensure conformity with safety audio quality long term reliability or any regulation requirements As a result Avaya makes no representations whether a particular non Avaya headset will work with Avaya s telephones or with a different generation of the same Avaya telephone Since there is no industry standard for handset interfaces different manufacturers utilize different handset headset interfaces with their telephones Therefore any claim made by a headset vendor that its product is compatible with Avaya telephones does not equate to a guarantee that the headset will provide adequate safety protection or audio quality 2 2 Test Results The objectives outlined in the Section 2 1 were verified All test cases have been passed 2 3 Support For technical support for the Sennheiser UUSB 8 adapter cable please contact Sennheise
Download Pdf Manuals
Related Search