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Avaya 1165E User Guide

1. Headset menu The USB Audio feature adds the USB headset as an alternative headset in addition to the wired and the Bluetooth headset You can add a headset to your preferences by clicking on the Prefs context sensitive soft key and then choosing Audio The Audio option allows you to select and configure the preferred headset Figure 20 on page 106 displays the Audio menu with the Headset Selection menu item Figure 20 Preferences menu with headset menu item Audio 1 Tones 2 Voice 3 Codecs 4 Headset selection 5 Bluetooth Setup On the IP Deskphone after you select the p and menu items use the headset screen to select the desired headset and corresponding functional parameters displays the headset screen Figure 21 Headset screen Headset Active Headset Device ysp v Wired Headset Type Enable HID Commands MHA Back light Configuring the Avaya 1165E IP Deskphone Table 10 on page 107 describes the configuration options on the headset screen Table 10 Configuration options on the headset screen Part 1 of 3 Option Function Active Headset Device Select the active headset device either USB Wired or Bluetooth Note The headset can be selected before it is paired Bluetooth or attached wired or USB Items below the Active Headset Device field are dimmed if either USB headset is not selected or if the attached headset is not one of the Human Interface Device
2. Press the Modify context sensitive soft The Select Service screen opens Press the Up Down navigation key to highlight one of the following feature key services Speed Dial Call Forward Do Not Disturb Send IM Presence Additional features Select 3 Choose one of the following Press the Select context sensitive Back soft key to choose a service oo The next screen in the process opens Press the Back context sensitive soft key to return to the previous menu abc Cl 4 Press the abc 123 context sensitive soft key to toggle between numeric and alphabetic input 5 Use the dialpad to enter the label for the feature key Additional features Next Back L 6 Choose one of the following Press he Next context sensitive soft key to continue Continue to input information based on the following services Speed dial See To program a Speed Dial feature key on page 246 Call Forward See The following procedure continues from Step 6 on page 246 on page 248 Do Not Disturb See To program a Do Not Disturb feature key on page 249 Send IM See To program a Send IM feature key on page 250 Presence See To program a Presence feature key on page 251 Press the Back context sensitive soft key to return to the previous menu The following procedure continues from Step 6 on page 246 To program a Speed Dial feature
3. Logging OUT a ve na Fi vee ree le Eva ea ede 282 Primary account logout 0 0 eee eee 282 Secondary account logout a 283 Server failover e eee eee 283 Cable unplugged 00 0 c eee eee 283 Upgrade impacts to user profiles 284 Line Keys aala bad eerie padded eee KABANG ad es DAANG 285 Making acall 0 0 cee eee 287 Receiving a call 1 0 0 0 eee 288 Being ina call 0 cc ae 288 Instant Messages 0 289 Menu features ee 290 Modifying settings cee ee 290 Per account call notification options 290 IM SettingS ccc cevasedea deeded eee eas 290 Voice Mail settings a 291 Remembering settings after logout 291 Programmable keys cee eee ees 291 Inbox outbox IM log eee eee eee 292 Address books 00 20 cece eee eee 293 User status 0 0207 a bet eae tia cee ee cee a 294 Do Not Disturb 00 e eee ee 294 Call Forwarding 0 0 cece eee eee 295 Presento ma Medea ida baa ad haaha 296 Notifications a a e a a ee 297 Account Selection 00 eee eee 298 Advanced features eee eee eee 299 Accessing the services menu 0 00 e eee eee 300 Checking for updates 2220000005 301 Switching the proxy cece eee 302 Resetting the phone a 305 Erasing the
4. Press the Back context sensitive soft key to return to the previous step You can choose a more detailed message for other users to see or you can select None if you do not want to provide additional information 5 If you chose Connected in step 2 press the Up Down navigation key to highlight one of the following details None Away Outto Lunch Be Right Back If you chose Unavailable in step 2 press the Up Down navigation key to highlight one of the following details None Busy On vacation Offline Note You can create your own Presence messages to appear on screen which become available when you program a feature key as a shortcut Additional features Select Paanan Add C Back OK L Choose one of the following Press the Select context sensitive soft key to select the Presence detail and move to the confirmation screen Press the Add context sensitive soft key to enter a customnote For more information see Adding a new Presence state message on page 269 Press the Back context sensitive soft key to return to the previous step Press the OK context sensitive soft key to confirm the Presence state selection Adding a new Presence state message You can add a new Presence state message To add a new Presence state message Presnce L Change Jj Press the Presnce context sensit
5. Accessing the Avaya 1165E IP Deskphone Figure 18 Phone location display Location Office 12B 12th Floor Avaya 123 Fake Street Ottawa Canada You can obtain location information only if it has been configured on your system Configuring the Avaya 1165E IP Deskphone Configuring the Avaya 1165E IP Deskphone You can adjust a few settings of the Avaya 1165E IP Deskphone to conform to the environment where you want to use the phone These settings are saved to your User Profile This chapter describes some of the settings that you can customize on your Avaya 1165E IP Deskphone e Adjusting the display screen contrast on page 89 e Creating the idle screen text display on page 90 e Setting up the Backlight Screensaver on page 91 e Configuring Menu Auto back out on page 92 e Selecting a ring pattern on page 94 e Adjusting the volume on page 95 e Selecting a language on page 100 e Selecting the date and time format on page 101 e USB headset on page 104 Adjusting the display screen contrast Note Adjusting the display screen contrast of the IP Deskphone also adjusts the Expansion Module contrast if you have an Expansion Module connected to your Avaya 1165E IP Deskphone To adjust the display screen conirast Prefs 1 Press the Prefs context sensitive soft C key select Display Display Settings and then select Contrast Configuring the Avaya 116
6. Press the abc 123 context sensitive soft key to toggle between alphabetic or numeric input Use the dialpad to enter your password Choose one of the following Press the Ok context sensitive soft key Press the Back context sensitive soft key to return to the previous menu Press the Up Down navigation key to highlight one of the following Profiles Sounds Languages System file Allfiles Advanced features 7 Choose one of the following Select CO To enter the selected folder press the Select context sensitive soft key Delete To delete contents of the selected KC folder press the Delete context sensitive soft key Note Folders cannot be deleted because they are on the IP Deskphone Exit Ifyou are at the root folder of the flash disk press the Exit context sensitive soft key to return to the Back previous menu Ifyou are already inside the folder press the Back context sensitive soft key to return to the previous menu To delete a user profile 1 Press the Up Down navigation key to highlight the user profile you want to delete 2 Choose one of the following Delete Press the Delete context sensitive soft key to delete the highlighted user profile from the list Press the Back context sensitive Back soft key to return to the previous menu Advanced features 3 Log off or restart the phone to comp
7. 0 000 151 Creating a new Call Decline Reason 152 Managing Call Decline Reasons 154 Ignoring an incoming call 0 0 0 c eee 156 Receiving intercom calls a 157 Receiving paging calls 0 a 158 The Address Book 002 eee ee eee eee eens 159 Viewing the Address Book 00 eee eee eee 159 Initiating a call from the Address Book 160 Adding a contact to your Address Book 162 Editing a contact in your Address Book 163 Copying information to the Address Book 167 Searching for a contact in the Address Book 169 Using the Search feature in the Address Book 170 Using the Search feature 0 171 Using Local Search a 171 Call INDOX aaa ENG NANG ea ee ete E 177 Accessing the Call Inbox a 178 Managing calls in the Call Inbox while not on acall 178 Viewing the details of a call in the Call Inbox 180 Managing missed calls a 181 Missed Calls Notification 00000 e eee 183 Initiating a call from the Call Inbox 185 Deleting calls in your Call Inbox 187 Accessing the calls in your Call Inbox during a call 187 Call OUtDOX Xa eee ee ee eee ee ee ee ees 189 Accessing the Call Outbox 000002000 190 Managing calls in the Call Outbox while not on a call 190 Initiat
8. Note f the selected image is not effective you need to cancel the selection 3 The following are the options available for the background confirmation screen e OK to set the selected image as background image e Cancel to cancel the selection Also the selected image is disregarded and returns to Images list screen if the screen time outs after 15 seconds Advanced features Service Package Group Support The Service Package Group Support can help you program feature keys on an expansion module You can view the group support feature in the feature key programming user interface and in the Friends list interface of the Address book You can use to the Service Package Group Support to help you do the following to bulk create feature keys such as Speed Dial keys based on one of your existing Directory Address Book groups See To bulk create feature keys based on an existing directory Address book group on page 328 To view existing groups in your address book if you selected Groups as the source data for the bulk key creation see To view existing groups in your address Book if you selected Groups on page 331 e to view the existing groups you have in your Address Book See To view existing groups in your address Bock if you selected Groups on page 331 e to add a new contact to your Address Book See To add a new contact to your Address Book on page 333 To bulk create feature keys bas
9. Press the Back context sensitive soft key to abort the changing of the configurations and return to the Message Options screen If you press the Select context sensitive soft key one of the following messages appears based on the current setting of the option Press Manual to change Missed Cal l Notification Message clearing mode Press Auto to change Missed Cal l Notification Message clearing mode 4 Choose one of the following _Auto Press the Auto context sensitive a soft key to change the clearing mode for the xx new calls missed call message for the IP Deskphone Note Auto means that the message is cleared from the idle screen as soon as you enter the Inbox Press the Manual context sensitive Manual soft key to change the clearing mode Ld for the xx new calls missed call message for the IP Deskphone Note Manual means that the message is cleared from the idle screen only after you look at the call detail for every newly missed call in the Inbox Initiating a call from the Call Inbox When you receive a call that is missed or answered the calling number is listed in the Inbox You can select the number and then dial from the Inbox or you can edit the number in the Inbox To initiate a call from the Call Inbox press the Msg Inbox fixed key and select Inbox from the menu Note 1 If your service provider requires that a Directory Number DN be used
10. on page 58 e Connecting the LAN ethernet cable on page 59 e Installing additional cables on page 60 Using your Avaya 1165E IP Deskphone e Wall mounting the IP Deskphone optional on page 60 Figure 10 Wall mount lever WARNING Your Avaya 1165E IP Deskphone is shipped with the base locked in position To avoid damaging your phone press the wall mount lever located under the Handsfree key as indicated in the previous figure to release the base and pull it away from the phone Removing the stand cover To access the cable routing tracks and attach cables you must remove the stand cover Pull upward on the center catch as indicated in the following figure and remove the stand cover The cable routing tracks are now accessible Using your Avaya 1165E IP Deskphone Figure 11 Remove the stand cover Tilt Lever Button cord exit Connecting the AC power adapter optional Your Avaya 1165E IP Deskphone supports AC power or Power over Ethernet PoE options including IEEE 802 3af standard power To use local AC power use only the Avaya approved Global Power Supply NTYS17xxE6 You can order the Avaya approved AC adapter separately WARNING Use only the approved Avaya Global Power Supply with your 1165E IP Deskphone Using your Avaya 1165E IP Deskphone To use PoE where power is delivered over the CAT5 cable your connected LAN must support PoE If you use PoE you
11. 3 Choose one of the following Back Press the Set context sensitive soft key to set the selected volume and or lj m return to the Voice menu Press the Back context sensitive soft key to keep the existing configurations and return to the Voice menu You can adjust the handsfree mode volume on the Avaya 1165E IP Deskphone Configuring the Avaya 1165E IP Deskphone To adjust the handsfree mode volume Prefs 1 Press the Prefs context sensitive soft key select Audio select Voice and then select Handsfree 2 To adjust the handsfree volume use one of the following methods Press the Left Right navigation key 4 to increase or decrease the volume of the handset Press the Volume fixed key to aa Volume increase the handset volume or pm press the Volume fixed key to decrease the handset volume O0 Vome Note To adjust the volume during a call use only the Volume and Volume fixed keys 3 Choose one of the following Set Back Press the Set context sensitive soft key to set the selected volume and or a Ld return to the Voice menu Press the Back context sensitive soft key to keep the existing configurations and return to the Voice menu Configuring the Avaya 1165E IP Deskphone Selecting a language The display is available in multiple languages A maximum of five languages are accessible through the phone The system administrator determines
12. Add Save Back Press the Prefs context sensitive soft key select Feature Options and then choose Call Decline Reasons from the menu Press the Add context sensitive soft key to add a new Call Decline Reason to the list of available Call Decline Reasons Use the dialpad to enter the new Call Decline Reason for the contact Choose one of the following Press the Save context sensitive soft key to save the new Call Decline Reason Press the Back context sensitive soft key to return to the previous menu without saving the new Call Decline Reason Note The Avaya 1165E IP Deskphone saves the new Call Decline Reason to the list of Call Decline Reasons for later use Receiving a call To delete a Call Decline Reason 1 Press the Up Down navigation key to scroll through and highlight the Call Decline Reason to delete Delete 2 Press the Delete context sensitive soft Ld key to delete the selected Call Decline Reason A confirmation screen appears with the question Delete Decline Reason 3 Choose one of the following Ok Back Press the Ok context sensitive soft or key to confirm the deletion of the Call Decline Reason Press the Back context sensitive soft key to return to the previous menu without deleting the Call Decline Reason To edit a Call Decline Reason 1 Press the Up Down navigation key to scroll through and highlight the Call Decline Reason to e
13. Auto Retrieve screen allows you to set the auto retrieve behavior for the Speed Dial The following are the options available for the Auto Retrieve enable screen e Yes to enable Speed Dial with Auto Retrieve behavior e No to disable Speed Dial with Auto Retrieve behavior e Back to dismiss the screen and sent you back to previous key programming screen If you enable the auto retrieve behavior on a Speed Dial key or Speed Dial list entry that is invoked and place a call on hold to invoke the current Advanced features key entry the IP Deskphone attempts to un hold the call after the key or entry call completes For example e Ais talking to B when A invokes their Speed Dial List and selects an entry e Selection invocation of a Speed Dial List entry places the A B call on hold and place another outgoing call to URI specified in the Speed Dial List entry let s say C When the A C call completes if the auto retrieve flag is enabled for the Speed Dial then the IP Deskphone attempts to take call A B off hold This may not always happen if the IP Deskphone receives another call during the A C call or if the A B call state is changed while A C is active USB Flash memory device support The IP Deskphone supports the browsing of files on a USB Flash memory device A simple file browser allows you to select an image file or other type of file and upload onto the IP Deskphone file system The file manager also
14. Prefs Jl More If you press the More context sensitive soft key from the first menu list three times you return to the first menu list with the following context sensitive soft keys Conf Trnsfer Audio More list When you press the More context sensitive soft key for the first time the following context sensitive soft keys appear on the menu NewCall Press the NewCall context sensitive soft key to obtain a dial tone to place another call during an active call or to a make a conference call The NewCall context sensitive soft key behaves like the Conf context sensitive soft key Table 3 Menu items accessed during an in call session through context sensitive soft keys Part 7 of 10 Park a Press the Park context sensitive soft key to park the current call to the server or another user not available for all call servers Retrve Press the Retrve context sensitive 01771 soft key to retrieve parked calls local and server parked calls only Mote Press the More context sensitive N soft key to select a new menu list of context sensitive soft keys The next available menu list contains the following context sensitive soft keys Prefs More the menu list When you press the More context sensitive soft key for the second time the following context sensitive soft keys appear on Prefs L
15. When you receive a new call while on a conference call you can answer ignore decline or forward the call as you would any call You can also initiate a new call while on a conference call in the normal way and return to the conference call after you complete the call The conference call continues while you are on the other call Note f you press the Goodbye key or select Release from the Action menu while on the conference call you leave the conference call The conference call continues with the other callers While on an active call To join a call to an existing conference call 1 Press the Up Down navigation key to highlight the call you want to join to the conference Join p 2 Press the Join context sensitive soft key to join the highlighted call to the conference Ad hoc conferencing when connecting to the Call Server This feature allows you to make ad hoc conference calls when you connect to the Call Server Note Your system administrator must enable ad hoc conferencing before you connect to the Call Server Press Server settings and then Domain settings to open the Domain screen Figure 33 on page 221 shows the view details of the current domain While on an active call Figure 33 Current Domain page 1000 Cur Domain 07 28 12 49pm Name bvw com IP 47 11 15 51 Port 5060 Domains Done The context sensitive soft keys available for viewing the conference details of the cur
16. Creating a feature key using the Copy key You can create a feature key for Speed Dial Call Forward or Send IM by pressing the Copy fixed key when you are viewing any of the following e a highlighted entry in an Address Book list e ahighlighted entry of your Call Inbox or Call Outbox To designate a feature key by using the Copy key es l Copy 1 Open your Address Book Call Inbox or Call Outbox highlight the entry you want to use for the feature key and then press the Copy key Attention Additional features Select Press the Up Down navigation key to highlight Speed Dial Call Forward or Send IM from the menu Note Presence and Do Not Disturb are not programmable by using the Copy key Press the Select context sensitive soft key Choose one of the following Press the Up Down navigation key to highlight the feature key to which to copy the information to and press Set Press he Feature key that you want to use for the service selected Use the dialpad to enter the label for the feature key Additional features 6 Press the Next context sensitive soft key to continue Continue to input information based on the selected service A To program a Speed Dial feature key on page 246 Next To program a Call Forward feature key on page 248 To program a Send IM feature key on page 250 To program a Presence feature
17. Domain 1 Choose one of the following D Press the Domain context sensitive soft key to change the current domain Press the Done context sensitive soft key to keep existing configurations and return to the User Login prompt Note You must enter an admin password before you can edit the domain in which the Avaya 1165E IP Deskphone connects ES 2 Press the Up Down navigation key to 4 CEID highlight the new domain you want to Z use Accessing the Avaya 1165E IP Deskphone Select 3 Choose one of the following Press the Select context sensitive soft key to change the domain to the highlighted domain from the list The phone returns to the Current Domain page and the new domain Back appears Press the Back context sensitive soft key to keep existing configurations and return to the previous menu Password protection for domains This feature supports admin password protection for editing of the domain and is not required for switching domains If you log on using the administrator password you can use the editing domain option for both the Current Domain state and Domain List state After you press back on the edit page or on the password prompt the idle display appears You must enter the admin password to reenter the editing domain Password check to switch domains When no one is logged on a domain soft key appears When you press the domain soft key the current domain page appear
18. Outgoing Call You can make an outgoing call by either pressing the headset key on the IP Deskphone or the Off Hook Green key on the adapter When off hook the IP Deskphone streams dial tone to the headset The telephone number must be dialed using the key pad of the IP Deskphone After a call is answered audio data flows between the IP Deskphone and the headset adapter through the USB Call Release You can release an incoming call or an outgoing call by pressing either the On Hook Red key on the adapter or the Release Goodbye key on the IP Deskphone After a call is released audio data between the IP Deskphone and the headset stops Configuring the Avaya 1165E IP Deskphone Feature Description Call Mute Pressing the Mute key on the adapter is equivalent to pressing the Mute key on the IP Deskphone After processing the mute event the voice path fran the IP Deskphone to the far end is muted Both the Mute LED on the IP Deskphone and the LED on the adapter are lit to indicate the call is muted When unmuted the voice path resumes and both LEDs go off Volume Up Down Pressing the Volume Up Down key on the adapter is equivalent to pressing the Volume Up Down key on the IP Deskphone After processing the Volume Up Down events the system volume changes and affects the volume on the attached headset Audio Processing Same as the wired headset Audio quality is restricted to narrow band with
19. Press the Prefs context sensitive soft key to display the Preferences menu The menu items include the following 1 Display use to adjust the display settings of the LCD screen Table 3 Menu items accessed during an in call session through context sensitive soft keys Part 8 of 10 Prefs 2 Audio use to adjust tones and volume settings to configure a USB headset and to access the Bluetooth wireless technology setup Feature Options use to configure the following Feature keys Call Decline Reasons Call Ignore Action Call Subjects Call Fwd Notification Answer Mode Settings appear when the Auto Answer Mode is enabled on the IP Deskphone Language use to change the interface language Misc Options use to access the following options Alpha Dialing Search Method Incoming Privacy Outgoing Privacy Ends Dialing Hold Mode Private Time Table 3 Menu items accessed during an in call session through context sensitive soft keys Part 9 of 10 Prefs 6 Network use to access the CT following Server tings Device Settings Diagnostics Disable screensaver Licensing Lock 7 USB Locks use to lock or unlock the following USB devices USB Mouse USB Keyboard USB Headset USB flash drive 8 User Settings use to modify the following Call Sett
20. user1 domain1 com User1 had a profile before the upgrade but that profile has now been associated to the user2 account therefore a new profile is created Not all the information in old profiles is preserved The preference settings for example voice mail ID are discarded in the upgrade Line keys Each registered user is associated to a separate line key Each line key displays the name of the registered account and some basic state information for that account The primary account is always associated to the first bottom right line key of the IP Deskphone If you are a secondary user the order of the next available line key is from bottom to top and right to left on the IP Deskphone followed by the keys on the Expansion Module from bottom to top and right to left You can select a different available line key for secondary accounts during the login process Figure 48 on page 286 shows the Avaya 1165E IP Deskphone with an Avaya 1100 Series Expansion Module and multiple accounts Figure 48 Avaya 1165E IP Deskphone with Expansion Module and multiple accounts O Friend1 User2 Useri Friend3 User1 01 17 1 54pm 4 Missed calls View Servcsil Msgs Prefs Friend2 Pressing a line key either brings up a dialing prompt initiates a call to a pre selected target or answers an incoming call For more information see Making a call on page 287 At select account prompts such as the Logout scree
21. 1 Press the Up Down navigation key to highlight the contact in the Call Inbox or Call Outbox that you want to add to your Address Book and press the Copy fixed key 4 4 gt A new screen appears offering the N EP J g Copy J following destinations for the contact information 1 Address Book 2 Speed Dial Key 3 Send IM Key 4 Call Forward Key 2 Press the Up Down navigation key to highlight the Address Book and press the Select context sensitive soft key The Address Book abc Next Back Next Back Press the abc 123 context sensitive soft key to toggle between alphabetic and numeric characters Use the dialpad to enter a name for the new entry Choose one of the following Press he Next context sensitive soft key to continue Press the Back context sensitive soft key to return to the previous menu Note f you do not need to change the name for the contact press the Next context sensitive soft key Use the dialpad to enter a new phone number or new SIP address for the contact Choose one of the following Press he Next context sensitive soft key to continue Press the Back context sensitive soft key to return to the previous menu Note f you do not need to change the name for the contact press the Next context sensitive soft key The Address Book 8 Doone of the following to complete the entry Yes Press the Yes
22. Conf Trans Audio More eman n y TI ED More context sensitive soft key menu first NewCall Park Retrve More C LI MI pa pama More context sensitive soft key menu second Prefs More C LI LI LI When you press the More context sensitive soft key for the third time you return to the first menu list A description of the context sensitive soft keys available with the phone is idle is provided below Conf Obtain a dial tone to place another call during an active call e Use to make a conference call e Behaves like the NewCall Context sensitive soft key Trnsfer e Transfer the current call to another location or contact 1 Change audio setting Use to change the audio settings based on the available bandwidth 2 Monitor audio quality Diagnostic tool to monitor the audio quality NewCall Quick reference Obtain a dial tone to place another call during an active call e Use to make a conference call e Behaves like the Conf Context sensitive soft key Park the current call to the server or another user not available for all call servers Retrve Retrieve parked calls local and server parked calls only See Idle phone display on page 360 Select a new menu list e When you press More a different selection of Context sensitive soft keys appears Press once to switch to NewCa
23. Feature keys on page 239 Additional features The Program Key screen provides the following context sensitive soft keys View to access the feature key detail screen e Edit to edit the setting or modification of the selected programmable key Bulk to access the autoprogramming and auto removal feature e Back to return to the previous screen To view feature key details 1 To select a feature key to view do one of the following Press the Up Down navigation key to highlight the feature key to view and press the View context sensitive soft key Press he Feature key that you want to view and press the View context sensitive soft key Use the dialpad to select the AE Feature key that you want to view Ga and press the View context aaa sensitive soft key aaa The Program Key screen opens as shown in Figure 40 on page 242 Back 2 Press the Back context sensitive soft CT key to return to the previous screen Figure 40 on page 242 shows the feature key details Additional features Figure 40 Feature key details Program Key Key 2 Label Tom Service Speed Dial User Mike Address tom companya com The Program Key screen displays the following Key programmed feature key number Label label used for the feature key Service services programmed to the feature key such as Speed Dial Call Forward Do Not Disturb Send IM Presence
24. Table 17 Privacy setting and IP Deskphone display for Call Forward Part 1 of 2 Privacy setting IP Deskphone display None From Robert robert companyb com To Alice alice companya com Subject Calling to discuss budget All From Anonymous To Alice alice companya com Subject Calling to discuss budget Additional features Table 17 Privacy setting and IP Deskphone display for Call Forward Part 2 of 2 Privacy setting IP Deskphone display Address From Robert To Alice alice companya com Subject Calling to discuss budget Name From robert companyb com To Alice alice companya com Subject Calling to discuss budget When you forward your calls to another user or telephone you have the option to program the Avaya 1165E IP Deskphone to remind you that incoming calls can be forwarded This notification is an audible signal you hear when you go off hook and a change to the ring pattern when a call is incoming To activate or deactivate this notification Prefs 1 Press the Prefs context sensitive soft key select Feature Options and select Call Fwd Notification from the menu On 1 Choose one of the following Le Press the On context sensitive soft key to activate Call Forward Notification Off Ifthe Call Forward Notification is CL activated you press the Off context sensitive soft key to deactivate the feature Note f the Avaya 1165E IP Deskphone i
25. User current user to whom the programmed feature key is associated Address SIP address for the feature key when programmed for Speed Dial Call Forward and Send IM Additional features Note 1 If you to try to view a feature key that is not programmed the IP Deskphone displays the message Program Key Not Available Key is empty Note 2 lf you try to view a feature key that is designated as a line key the IP Deskphone displays the message Program Key Not Available Key is a line key To edit a feature key 1 To select a feature key to edit do one of the following Press the Up Down navigation key to scroll through the feature keys to highlight the one you want to edit and then press the Edit context sensitive soft key Press he Feature key that you want DU to edit and then press the Edit context sensitive soft key Use the dialpad to select the Abe Feature key that you want to view aa and then press the Edit context aaa sensitive soft key aaa The Program Key screen opens as shown in Figure 41 on page 244 Back 2 Press the Back context sensitive soft kama key to return to the previous screen Figure 41 on page 244 shows the edit feature key screen Additional features Figure 41 Edit feature key screen Program Key Key Label Service User Address 2 Tom Speed Dial Mike tom companya com Modify Remove To modify a feature key Modify
26. add or edit entries including your designated friends You can also send Instant Messages IMs or initiate a call g sd a _ Volume od Use the Enter key to select highlighted menu items and to set preferences The Enter key duplicates the function of the phone and select context sensitive soft keys Telephone feature keys Use to increase the volume of the handset headphones phone speaker handsfree and alerting volume phone ringing dd mo p _ Volume Use to decrease the volume of the handset headphones phone speaker handsfree and alerting volume phone ringing 18 ll Mute Use mute to listen to the call without transmitting The red LED on the Mute key lights when the Mute feature is enabled Activates the built in speaker and microphone The red LED on the Handsfree key lights when the Handsfree feature is enabled Quick reference Goodbye Use to release a call hang up and to exit a menu when not on an active call Access Instant Message log to view and aa send IMs 9T Headset I Activates your IP Deskphone headset when connected The red LED of the Headset key lights when you use a headset Hold Use to place a call on hold or to retrieve a call on hold Note The abc 123 context sensitive soft key toggles between alphabetic and numeric input When the context sensitive soft key label is abc you
27. an error message displays stating There are no Speed Dials currently available Speed Dial List screen You can select the provisioned speed dial list entries from the speed dial list screen Figure 67 on page 338 displays the speed dial list screen with the list entries Figure 67 Speed dial list screen Speed Dial List Reception 2 Kitchen 3 Taxi 4 Park with FFC 5 FFC 99 The Speed Dial List screen displays all the speed dial list entries provisioned The displayed list items are based on the provisioned list as well as the current Idle Mid call state of the IP Deskphone After you invoke the speed dial list while the IP Deskphone is idle only Speed Dial List entries that are set to IDLE are displayed Similarly only items Advanced features marked as MID CALL are displayed if the Speed Dial List is invoked while the IP Deskphone is in a call The following are the options available for the Speed Dial List screen e Dial invokes the selected speed dial e Exit screen dismisses without invoking a Speed Dial List entry Auto retrieve flag The Auto retrieve behavior is added to regular speed dial keys instead of speed dial list entries To make sure that this flag is configured for programmed speed dial keys the screen in Figure 68 on page 339 appears as the last step in Speed Dial Key creation Figure 68 Auto Retrieve enable screen LEEF Useri Enable Auto Retrieve For this speed dial key
28. key on page 251 Or Back Press the Back context sensitive soft key to return to the previous menu Using Call Forward Use the Call Forward feature to direct incoming calls to an alternate destination You can continue to make calls from the phone but all incoming calls are redirected to the new destination When you forward a call to another IP Deskphone the IP Deskphone receives the call displays the name and SIP address if present of the caller the name and SIP address if present of the original called party and any subject message included with the call This ensures that the user who receives the forwarded call knows that the call is forwarded from you who the call is from and any subject message that is included Note Not all service providers display forwarded calls as described Contact your system administrator or service provider for more information about Call Forward Additional features Figure 42 on page 263 shows the incoming call display for an incoming call Figure 42 Incoming call display for a forwarded call Lni Chad Scott 08 29 8 00am From Alex Smith alex smith comp com To Chad Scott chad companyb com Subject Daily Status Report Answer Redrct Decline Ignore When the address or subject line is long you can scroll by using the left and right navigation keys Table 17 on page 263 describes the Privacy setting and the display for a forwarded call on the IP Deskphone
29. on page 78 e Selecting a location on page 80 e User Profile on page 82 e Overwriting your personal Address Book on page 83 Note The system automatically logs you back on after a power outage or firmware upgrade The system administrator configures this feature on a network wide basis Automatic login Before you first receive your Avaya 1165E IP Deskphone your system administrator can configure your IP Deskphone with your user logon and password If this is the case after you plug in the IP Deskphone you can use it without further configuration Note f the IP Deskphone is configured with automatic logon you can not use the log off function and you need a password to access some features and functions Contact your system administrator or service provider for further information Setting the domain Before the log on process if you need to change the domain or confirm that the domain you log on to is correct press the Domain context sensitive soft key from the logon prompt The current domain appears on the Avaya 1165E IP Deskphone LCD screen You can edit the domain that is listed or press the Domain context sensitive soft key to access a list of available domains to which you can choose to connect Accessing the Avaya 1165E IP Deskphone Note You must enter the admin password to edit domains Note Check with your system administrator before editing or changing domains To change the domain
30. or feature status by a flash wink steady on or off Fixed keys These are the hard labeled keys of the IP Deskphone that have a specific function Goodbye key This is the fixed key used to end an active call or exit an active menu Handsfree key This is the fixed key used to activate Handsfree Hold key This is the fixed key used to place an active call on hold IM Instant Message You can use IMs to send a text message to a specific user The user must be logged on to receive the IM Terms you should know Indicator This is an LCD or an LED signal that indicates the status of a feature by the flash blink steady on or off Message Inbox This is a fixed key on your Avaya 1140E IP Deskphone that connects to your Call Inbox Multiple Appearance Directory Number MADN When multiple phones are configured with a MADN Single Call Appearance SCA they appear as a single Directory Number DN Mute This is a fixed key used to listen to a call without transmitting Navigation keys These are keys used to scroll through menus and lists that appear on the LCD display screen Off Hook The term off hook is applied when a the end user lifts up the handset b the end user presses a line key c the call is automatically answered at the telephone or d a line is automatically selected for an outgoing call Parked Call This is an active call you park on the server or to another user that c
31. outbox or Instant Messages screen Similarly the primary account is used when a dial prompt is first obtained after you lift the handset press the handset key or press the Headset key and the call is initiated by pressing digits from the Idle screen or by pressing the Send context sensitive soft key If you initiate a call by pressing a line key the user account associated with that line key is used when the call is initiated If you initiate a call from the Address Book or Friends list the account that is selected to display the list is the same account that establishes the call For more information see Receiving a call on page 288 and Menu features on page 290 In all cases if you initiate the call by pressing a line key then the account associated with that particular line key takes precedence For example pressing Line Key 1 to obtain a dial prompt dialing then pressing Line Key 2 initiates the call using the account associated with Line Key 2 However there are cases where pressing a Line Key does not initiate dialing for example Address Book in Select mode While the outgoing call is ringing the selected account is displayed on screen on a From line Receiving a call When you receive an incoming call the displayed information shows which account the call is intended to reach The line key of the corresponding account displays an incoming call icon The call can be answered by e pres
32. soft key to add the new Call Subject Press the Back context sensitive soft key to return to the previous menu without adding a new Call Subject You can delete a Call Subject while the phone is idle To delete a Call Subject while the phone is idle Prefs 1 L Delete 3 L Press the Prefs context sensitive soft key select Feature Options and then select Call Subject from the menu Press the Up Down navigation key to scroll through and highlight the Call Subject to delete Press the Delete context sensitive soft key to delete the selected Call Subject A confirmation screen appears with the question Delete call subject Making a call 4 Choose one of the following Ok Back Press the Ok context sensitive soft Jor key to confirm the deletion of the Call Subject Press the Back context sensitive soft key to not delete the Call Subject and return to the previous menu Editing a Call Subject You can edit a Call Subject while the IP Deskphone is idle To edit a Call Subject while the phone is idle Prefs 1 Press the Prefs context sensitive soft CU key select Feature Options and then select Call Subject from the menu 2 Press the Up Down navigation key to scroll through and highlight the Call Subject to edit 3 Press the Edit context sensitive soft key to edit the selected Call Subject abc 4 Press the abc 123 context sensitive soft sd key
33. to initiate a call for example jim companya com Some service providers require that you enter a Directory Number DN to initiate a call for example 555 5555 Contact your system administrator to determine whether your call server supports SIP address dialing Security features Before you can use your Avaya 1165E IP Deskphone an ID and password must be assigned to your phone This security measure ensures that after you log off calls cannot be made from your phone and features such as Address Book Instant Message logs and Call Outbox are inaccessible Your ID and password also prevent unauthorized access to your user profile Secure connection Call security is identified by the presence of a security icon padlock cn that is displayed on the IP Deskphone screen After the IP Deskphone is registered with the SIP Proxy you can view the security icon when the IP Deskphone is idle you are on an active call Figure 7 on page 64 is an example of a secure connection when the IP Deskphone is idle The security icon is visible on the IP Deskphone screen Figure 7 Example of a secure connection when the IP Deskphone is idle User2 07 28 4 27pm ca Some Banner Text Conf Trnsfer Audio More Figure 8 on page 68 is an example of a secure connection when you are on an active call The security icon is visible on the IP Deskphone screen Figure 8 Example of a secure connection during an active call U
34. 0 228 Using Park Call masagap rerainan esaeen ian 228 Retrieving a Parked Call 0 0 0 a 229 Additional features 00e eee eee eee eee 231 Using the Friends feature anaua a aaa 231 Accessing your Friends list 2 232 Editing information of a friend 235 Feature keys 200 cee ee ee es 239 Feature key programming 0c eee eee eee 240 Remove a programmed feature key 253 Feature key autoprogramming a 255 Creating a feature key using the Copy key 260 Using Call Forward c eee eee 262 Setting the IP Deskphone to Do Not Disturb 266 Setting a Presence state 2220000005 267 Adding a new Presence state message 269 Configuring Privacy settings a 270 Incoming call privacy c cee eee 270 Outgoing call privacy 00 eee 272 Multiple Appearance Directory Number 273 Audio COdGCS ssr NGA ANAKAN UNAN BANA NAA GG 275 Audio Codec Selection 0 000000 275 Audio Codec Ordering aa 275 PC Client softphone interworking with the IP Deskphone 2 000 eee eee 276 Answer Mode Settings aaau 276 Automatic remote firmware updates 278 MUNIUSCD 2a ARAB KALA eae ee Dee es 279 INMMALIOGING 408s donee epee ews AE PA 280 Additional logins 0 0 0 ee 280 Automatic login 281
35. 6 twice to cycle to the letter r When entering alphanumeric information the 1 key on the dialpad represents the characters in Table 7 on page 64 To enter a special character press the dialpad number 1 to cycle through the characters until you reach the one you need For example to enter a question mark press the number 1 key eight times Table 7 Alphanumeric characters for dialpad key 1 Part 1 of 2 Character Name at period dash _ underscore amp ampersand apostrophe A carat question mark exclamation point left parentheses right parentheses comma backslash forward slash colon Using your Avaya 1165E IP Deskphone Table 7 Alphanumeric characters for dialpad key 1 Part 2 of 2 Character Name semi colon na tilde equal plus 1 numeral 1 Note No letters are associated with the 0 key Enabling and disabling the Ends Dialing feature You can enable the Avaya 1165E IP Deskphone to use the octothorpe symbol to immediately dial the address or phone number To enable the Ends Dialing feature Pref 1 Press the Prefs context sensitive soft fete key and then select Misc Options Ld Highlight Ends Dialing and press the Change context sensitive soft key 2 Choose one of the following Back Press the On context sensitive soft On se pama i p key to turn on En
36. HID supported headset types Wired Headset Type Select the type of wired headset you required e Headset Type 1 Generic narrow band e Headset Type 2 Wideband e Headset Type 3 Wideband Configuring the Avaya 1165E IP Deskphone Table 10 Configuration options on the headset screen Part 2 of 3 Option Function Enable HID Commands Enable HID Commands only if USB headset is selected The checkbox is used to enable the HID commands of supported headsets to allow the IP Deskphone to run in generic mode 1 operation supporting both USB audio and HID commands The configuration is ignored for non supported USB headsets MHA Headset Type Choose an MHS Headset Type only if Avaya headset adapter is detected This list contains the different wired headset types that can be attached to the Avaya Enhanced or Mobile Adapters for loss plan adjustment The command is ignored for other types of USB headsets This item is dimmed if the attached headset is not one of the Avaya headset types Configuring the Avaya 1165E IP Deskphone Table 10 Configuration options on the headset screen Part 3 of 3 Option Function MHA Back Light Enable the MHA Back Light only if Avaya headset adapter is detected The checkbox is used to enable or disable the back light equipped in Avaya Enhanced or Mobile headsets The command is ignored for other types of USB headsets This i
37. If no match is found then the default audio format is used After you select the format the IP Deskphone sends a command to the device to select the corresponding endpoints for audio transfers The IP Deskphone supports both 8KHz and 16KHz audio You can select the 16KHz audio if the headset supports it The IP Deskphone is a mono device with only one voice channel For stereo USB headsets detected the IP Deskphone replicates one channel voice data to both left and right channels of the headsets to simulate stereo output The following table lists the audio format requirements supported by the IP Deskphone Table 11 Supported USB audio formats Audio Parameters Values Audio Format PCM only Configuring the Avaya 1165E IP Deskphone Audio Parameters Values Subframe size 2 Bit Resolution 16 bits Frequency Type Continuous 0 or Discrete 5 0 Sample Frequency If Continuous default to 16 KHz If Discrete 8 KHz 16KHz or 8KHz multiple Preference is given to 16KHz audio if supported Audio Channel Mono 1 or Stereo 2 After you select the format and the Set Interface command is sent the USB headset runs in Generic Mode 1 operation both audio and HID or Mode 2 operation audio only If the headset runs in Mode 1 operation the IP Deskphone configures the task or callback to communicate with the USB HID control events between the IP Deskphone and the headset You can insert the headse
38. Phone Information use to view phone details For more details see Viewing the IP Deskphone information on page 299 Checking for updates You can check for the latest firmware update for your Avaya 1165E IP Deskphone To check for the latest firmware update KI Select panama 4 wyo 1 Press the Services fixed key _ Services 2 Select Check For Updates 3 Press the Select context sensitive soft key Advanced features Yes 4 Choose one of the following Ld Press the Yes context sensitive soft key check for the latest firmware update for your Avaya 1165E IP Deskphone Press the No context sensitive soft key to return to the previous menu without checking for an update Note While the Avaya 1165E IP Deskphone checks for an update it activates Do Not Disturb DND Switching the proxy When you switch proxy you change the domain to which the Avaya 1165E IP Deskphone connects To switch the proxy yo 1 Press the Services fixed key Bb Services 2 Select Check For Updates Select 3 Press the Select context sensitive soft key abc 4 Press the abc 123 context sensitive soft key to toggle between alphabetic or numeric input Advanced features Back Domain 5 Use the dialpad to enter your password 6 Choose one of the following Press the Ok context sensitive soft key Press the Back context sensitive soft key to return to
39. Press the On Off context sensitive soft key to toggle between enabling IM audible alerts or disabling IM audible alerts Press the Back context sensitive soft key to return to the previous menu Composing an Instant Message When you compose an IM enter the address of the recipient and then enter the message When you reply to an Instant Message the phone automatically enters the address For more information see Replying to an Instant Message on page 203 You can also send an IM directly from the Address Book For more information see Viewing the Address Book on page 159 Instant Messaging To compose and send an Instant Message 1 Doone of the following Press the Msgs context sensitive soft key select Instant Messaging and press the New IM context sensitive soft key Access the list of IMs by pressing the Expand fixed key To compose an IM from the Avaya 1165E IP Deskphone Address Book select an address and press the Send IM context sensitive soft key 2 Press the abc 123 context sensitive soft key to toggle between numeric and C alphabetic input abc aa 3 Use the dialpad to enter the address of agg the contact E ad sa ae Next _ 4 Choose one of the following Press h Next context sensitive soft Back key to continue Ld Press the Back context sensitive soft key to return to the previous menu 5 Use the dialpad to enter the co
40. Subject that is not on the list Press the abc 123 context sensitive soft key to toggle between alphabetic and numeric characters Use the dialpad to enter the Call Subject Making a call Save 5 Choose one of the following Press the Save context sensitive Clear soft key to continue Press the Clear context sensitive soft key to clear the text Press the Back context sensitive Back soft key to return to the previous menu Note When you select a subject from this list it appears on the screen before you send the call If you want to change that subject press the Subject context sensitive soft key to return to the Call Subject menu You now have the option to select No to a Call Subject To create a new call subject while initiating a call Subject 1 Press the Subject context sensitive soft key to send a Call Subject with the call you are making New 2 Press the New context sensitive soft key C to create a new Call Subject abc 3 Press the abc 123 context sensitive soft key to toggle between alphabetic and Ll numeric characters Baa 4 Use the dialpad to enter the new Call doa Subject for the contact Gad Making a call Save L Clear L Back 5 Choose one of the following Press the Save context sensitive soft key to savethe new Call Subject and use it with the call Press the Clear context sensitive key to
41. administrator Ca Directory Press the Directory key to access directory services KI Services Press the Services key and then use the navigation keys to access the following items e Telephone Options Volume adjustment Contrast adjustment Language Date Time Display diagnostics Local Dialpad Tone Set Info Diagnostics Call Log Options Ring type Call timer On hook default path Change FeatureKey label Name Display Format e Live Dial PadPassword Admin Station Control Password The Password Admin menu is not available on all IP Deskphones Consult your system administrator e Virtual Office Login and Virtual Office Logout if Virtual Office is configured Press the Services key to exit from any menu or menu item A Press the Services key twice to access the Local Tools menu and then use the Left Services Right navigation keys to access the following GEJ M Services TRIRERNGRR e Diagnostics e Configuration Le e Locks If you attempt to access the Local Tools menu and a dialog box appears prompting you for a password contact your system administrator Your system administrator can establish a password for the Local Tools menu Navigation keys d i Press the Inbox key to access your call J Msg Inbox inbox The call inbox stores allincoming calls on an active phone Note
42. call from the highlighted contact You can use the Address Book for the following Viewing the Address Book on page 159 Initiating a call from the Address Book on page 160 Adding a contact to your Address Book on page 162 Editing a contact in your Address Book on page 163 Copying information to the Address Book on page 167 Searching for a contact in the Address Book on page 169 Viewing the Address Book To access the Address Book press the Directory fixed key or press the View context sensitive soft key and then select Address Book from the menu See Figure 24 on page 159 Figure 24 The Address Book Address Book 1 Alice 2 Bob 3 Charles Filter Add The Address Book To view information about a contact use the navigation button to highlight a name and then press the View context sensitive soft key The name SIP address and designation of contact or not as Friend appears See Figure 25 on page 160 When you view the details of a contact you can e Send an IM For more information see Composing an Instant Message on page 199 Edit the contact information For more information see Editing a contact in your Address Book on page 163 Figure 25 Contact details Contact Details 03 07 3 53pm Robert Smith Robert companya com Friend Send IM Edit Initiating a call from the Address Book You can initiate a call directly from your Avaya 1165E
43. can enter alphabetic text and when the con text sensitive soft ley label is 123 you can enter numbers Commonly used functions Procedures for the most commonly used functions are provided below Enter your User ID and press the Login key Enter your password and press the Next key To permanently login press the Next key To login for a period of time press the Timed key enter the dura tion of your login and press the Next key Quick reference 1 Press the Services hard key and then select Logout Press the abc 123 context sensitive soft key to toggle between alphabet and numeric input 3 Press Logout context sensitive key MEL Cate EKU Lift the Handset or press the Headset key Handsfree key or the Line key and enter the SIP address or phone number and press send Or press the Redial key to call the previously entered SIP address or phone number e Press the Directory hard key select Friends select an entry press Status and then press the Call key e Press the Services hard key select Search select an entry in the Address Book and then press the Call key Lift the Handset or press the Headset key Handsfree key or the Line feature key and dial from the Address Book or Inbox Outbox as follows 1 Press the Address Book or Inbox or Outbox key 2 Navigate to the required entry 3 Press the Select key to conect Answering a call Perform one of the following to answer a call e Pres
44. can press the telephone key to connect to the Avaya 1165E IP Deskphone Note Unless you need to dual pair a headset operating the headset with the Avaya 1165E IP Deskphone is simpler if the headset is only used with its charging only base You should power off the desktop telephone base if it is not in use Interaction with wired headsets If you connect a Bluetooth wireless technology headset and a wired headset to the same Avaya 1165E IP Deskphone the two interact as follows e If a wireless headset is not paired the wired headset works as normal Likewise if awireless headset is paired with a wired headset but the wireless headset is not in range the wired headset works as normal Ifthe Use BT headset checkbox is selected the wireless headset is used as the IP Deskphone headset The Bluetooth wireless technology headset can work only if it is within range of the IP Deskphone As the wireless headset approaches the edge of its wireless range the audio quality degrades and radio interference noise increases When the wireless headset is in connecting range the Headset key controls the wireless headset even if a wired headset is attached If a wireless headset moves out of connecting range a special beep sounds in the headset to indicate that the connection is lost When you do not want to use your Bluetooth technology headset If a Bluetooth wireless technology headset is connected and you want to use the wired headse
45. clear the text Press the Back context sensitive soft key to return to the previous menu without sending the new Call Subject Note The Avaya 1165E IP Deskphone saves the new Call Subject to the list of Call Subjects for later use Making a call Managing Call Subjects You can create a list of Call Subjects to have ready to use when you initiate a phone call The number of Call Subjects that are stored on the Avaya 1165E IP Deskphone depends on how the phone was initially configured You can modify delete and add Call Subjects while the phone is in the idle state Adding a Call Subject You can add a Call Subject while the IP Deskphones is idle To add a Call Subject while the phone is idle Prefs 1 Press the Prefs context sensitive soft C key select Feature Options and then select Call Subject from the menu Add 2 Press the Add context sensitive soft key to create new Call Subject Note f the Call Subject list is full then the option to add a new Call Subject is not available In this situation you need to delete a Call Subject before you can add the new Call Subject abc 3 Press the abc 123 context sensitive soft key to toggle between alphabetic and numeric characters Raa 4 Use the dialpad to enter the new Call Gad Subject aaa Making a call 5 Save Back ae Deleting a Call Subject Choose one of the following Press the Save context sensitive
46. context sensitive soft keys ScrnSvr Presnce Prefs More When you press the More context sensitive soft key for the second time the following context sensitive soft keys appear on the menu list ScrnSvr Press the ScrnSvr context sensitive soft key to activate the screensaver only if the screensaver feature is enabled Table 1 Menu items accessed through context sensitive soft keys Part 5 of 7 Presnce Press the Presnce context sensitive id soft key to configure the presence status for your IP Deskphone Prefs Press the Prefs context sensitive soft 177 key to display the Preferences menu The menu items include the following 1 Display use to adjust the display settings of the LCD screen 2 Audio use to adjust tones and volume settings access the Codecs menu to configure a USB headset 3 Feature Options use to configure the following Feature keys Call Decline Reasons Call Ignore Action Call Subject Call Fwd Notification Missed Call Notification Table 1 Menu items accessed through context sensitive soft keys Part 6 of 7 Prefs L Language use to change the interface language Misc Options use to access the following options Alpha Dialing Search Method Incoming Privacy Outgoing Privacy Ends Dialing Hold Mode Private Time Network use to acce
47. displays background images on the screen From the preferences menu you can browse the stored images on the file system and select an image for the user interface Figure 63 on page 326 displays the background image menu Figure 63 Display menu Display 1 Contrast 2 Idle Screen Text Display 3 Backlight Screensaver 4 Display Screensaver 6 Menu Auto back out LELI tL Selection of the menu item takes you to a new display list that contains all the available image files on the Flash File System Select an image from a list of images currently stored on the Flash File System of the device 1 To select background image press the F context sensitive soft key choose lay and then E 3 displays the filenames of all image files currently stored on the Flash File System of the IP Deskphone Figure 64 File names containing image files Images 1 Bird PNG 2 Car PNG 3 Flower PNG LLLI Eeo Advanced features 2 The following are the options available for the background selection screen e Select to select the currently highlighted image e Back to dismiss the Image selection screen After you select the background image you want to use the confirmation screen appears Figure 65 on page 327 displays the selected image in the background and the message to press OK to keep the selected image Figure 65 Background confirmation screen LLEI Press OK to keep the selected image Cancel
48. eee 94 Adjusting the volume 00 eee eee eee 95 Adjusting the ring volume 000 2 e ee eee 95 Adjusting the vdume of the Handset headset and Handsfree MOE mana HABAN oan ede dae Paes es 97 Selecting a language eee ee 100 Selecting the date and time format 101 USB headset u 0000 cece ee 104 Headset menu 2 105 Presence of USB headset 109 Audio format selection 110 Generic USB headset 0 0 aa 111 Avaya USB headset adapter with HID 112 Third party USB headsets with HID 116 Analog Terminator Adapter for analog 500 2500 type tele phone or fax machine aaan 120 Configuring Bluetooth wireless technology headset 123 Making a call 2 200 006 eee eee eee eee ete GG 134 Making a call using off hook dialing 135 Making a call using on hook dialing 137 Using handsfree calling a 137 Using Call Subjects 00 ceeeeee 139 Managing Call Subjects anaa 143 Adding a Call Subject a 143 Deleting a Call Subject 0 Aa 144 Editing a Call Subject 0 0a 145 Receiving a call e cece eee eee eee 147 Caller identification 00 0 0 00008 147 Answering an incoming call a 148 Redirecting an incoming call a 149 Declining an incoming call
49. entries such as in your address book or your Call Inbox When your Search Method is set to Index Search you can increase the speed of the scrolling by repeatedly pressing the right navigation key or decrease the scrolling speed by repeatedly pressing the left navigation key For more information see Searching for a contact in the Address Book on page 169 Change the slide adjustment from left to right when you adjust such things as contrast or volume Press the right side of the Navigation Key Cluster to Create a space when you enter and edit text View the detals of the selected call log entry in the Inbox and the Outbox Table 4 Navigation keys and functions Part 2 of 2 Key Function Navigation Key Cluster Key Cluster to C Z7 Press the left side of the Navigation Press the up or down arrows on the Navigation Key Cluster to Move cursor to the left when you enter and edit text Leave the detail view of the Inbox or Outbox and return to the main Inbox or Outbox Operates like the Back context sensitive soft key Erase a character backspace when you enter and edit text Highlight items in a list such as Address Book entries or items in your Call Inbox Scroll lists and message contents when you view IMs Move the cursor from line to line when entering and editing text or data Note To scroll through a list of items you can press and hold the
50. in the list e Back to return to the Audio Codec screen The Audio Codec Ordering screen allows you to modify the order of preference of the codecs You can reorder the preferences and the changes to the ordering are saved PC Client softphone interworking with the IP Deskphone This feature allows you to access the functionality of the IP Deskphone using a PC Client softphone The Click to Answer function allows you to answer an incoming call to the IP Deskphone by clicking a button on your PC Client running on your PC The call continues as if you answered it using the Answer context sensitive soft key on the IP Deskphone This feature allows you to control a call coming to the IP Deskphone using a softphone client on the PC The call data is actually sent and received by the IP Deskphone This feature does not support the Copy context sensitive soft key Answer Mode Settings For an Avaya 1165E IP Deskphone to automatically be answered on your PC Client softphone you must pre grant authorization to the user or user groups who are making the request for an automatic answer Press Prefs Feature Options and then select Answer Mode Settings to request an automatic answer to the callers The following options are available for the Answer Mode Settings page Allow Mode to select a mode The options for the Allow Mode are as follows Disabled Friends Directory includes all Friends Public includes all use
51. is e Idle For more information see Initiating a call from the Call Outbox on page 191 e Active For more information see Accessing the calls in your Call Outbox during a call on page 194 Managing calls in the Call Outbox while not on a call You can manage calls in the Call Outbox while you are not in an active call To manage calls in the Call Outbox while not on a call Press the Outbox fixed key Press the Up Down navigation key to highlight a call from the list of calls in your Call Outbox Choose one of the following To view details of the selected call press the Right navigation key See Viewing the details of a call in the Call Inbox on page 180 To leave the detail view and return to the main inbox screen press the Left navigation key Call Outbox Delete 4 Press the Delete context sensitive soft key to delete the highlighted call For D more information see Deleting calls from your Call Outbox on page 192 Exit 77 5 Press the Exit context sensitive soft key to return to the idle screen Initiating a call from the Call Outbox Note If your service provider requires that a Directory Number DN be used to initiate a call the Call Outbox entry must have a DN to initiate a call To initiate a call from the Call Outbox Press the Outbox fixed key Press the Up Down navigation key to highlight a call from the list of calls in your Cal
52. issued to support Avaya rebranding changes October 2010 Standard 02 01 This document is up issued to support SIP Software Release 4 0 August 2010 Standard 01 01 This document is a new document and is issued to support SIP Software Release 3 2 Revision history Welcome The Avaya 1165E IP Deskphone builds on the award winning Avaya 1100 Series IP Deskphones industrial design and offers a high resolution color display and new graphical user interface elements that enhance the user experience The Avaya 1165E IP Deskphone provides easy access to multiple lines and call processing features It supports converged voice and data applications through External Application Server APIs to provide productivity enhancing applications and to enrich user experience with advanced multimedia interaction See Note 1 Experience the display capabilities by personalizing the background image of the Avaya 1165E IP Deskphone display and loading digital pictures into the IP Deskphone to view a Digital Picture Slideshow when the IP Deskphone is idle The audio experience is enhanced through engineered audio tuning and supports wideband see Note 2 with a newly stylized handset that has been softly contoured for additional comfort when using the handset Note 1 This feature requires an External Application Server Note 1 Wideband has dependencies on Avaya Communication Platform support including Avaya Communication Server 1000
53. key Select L Select 1 Press the Select context sensitive soft key Select Speed Dial Press the Select context sensitive soft key Additional features Cancel TJ Use the dial pad to enter a key label Press the Next context sensitive soft key to continue Use the dial pad to enter an address Press the Next context sensitive soft key to continue Use the dial pad to enter a Call Subject associated with the Speed Dial contact You can leave this blank if you do not want to include a Call Subject Choose one of the following Press the Ok context sensitive soft key to confirm the entry and move to the next step Press the Cancel context sensitive soft key to return to the previous step Additional features 10 Choose one of the following Press the Yes context sensitive soft key to activate auto retrieve of held call on hang up of speed dial Press the No context sensitive soft key to return to the previous step The following procedure continues from Step 6 on page 246 To program a Call Forward feature key Select Call Forward Use the dial pad to enter a key label Press the Next context sensitive soft key to continue Select a User Press the Select context sensitive soft key Use the dial pad to enter the address Additional features Finish Ll 3 Choose one of the following Press the Finish context sen
54. key invokes a password input screen The password must be correctly entered to cancel the screensaver If you enable the screensaver with no password mode e Any user interaction key presses mouse movement or incoming call cancels the screensaver without requiring a user password This includes pressing the Unlock context sensitive soft key e Incoming IMs do not cancel the screensaver e The programmed keys of attached Expansion Module s are cleared until the screensaver is deactivated If you have logged on to the IP Deskphone you are not logged out but the line key labels clear and are inactive until the screensaver is deactivated If you reboot the IP Deskphone when there is an active screensaver e If you have enabled autologin then the screensaver remains active after the IP Deskphone reboots and completes the login e If you have not enabled autologin then the screensaver setting remains enabled but not active after you log back into the IP Deskphone manually If you enable the screensaver with a password protected mode e User interaction key presses and mouse movements do not cancel the screensaver e An incoming call displays showing caller ID and allows you to answer the call You cannot make outgoing calls except an emergency call and cannot view IMs or the Friends list until you unlock the IP Deskphone An Unlock context sensitive soft key appears on the screen You can unlock the IP Deskphone after answ
55. make changes to the information entered for a friend or to delete the contact from the friends list Exit panca 3 Press the Exit context sensitive soft key to return to the idle screen To initiate a call to a friend on the Friends list gt paa gt 1 Choose one of the following uv Directory i Press the Directory fixed key Filter Press the Filter context sensitive Cc soft key and select Friends from the menu Select Press the Select context sensitive Z i Status 2 Press the Status context sensitive soft key to view the information about the friend Additional features Call 3 Press the Call context sensitive soft key Cid to initiate a call to the friend The Avaya 1165E IP Deskphone uses the SIP address or phone number from your personal Address Book to make the call To send an IM to a friend on the Friends list gt ear 1 Choose one of the following RA Directory i Press the Directory fixed key Filter Press the Filter context sensitive a soft key and select Friends from the menu Select Press the Select context sensitive 17 bi Status 2 Press the Status context sensitive soft C key to view the information about the friend SendIM C7 3 Press the SendIM context sensitive soft key to send an IM to the friend The Avaya 1165E IP Deskphone uses the SIP address for the contact from your personal Address Book abc N 4 Press the abc 123 c
56. mono voice channel only Table 13 on page 115 lists the Avaya USB adapter key mappings Table 13 Avaya USB adapter key mappings Keys on adapter Keys on the IP Deskphone Blue Key Expand Key Green Key Headset Key Red Key Release Key Mute Key Mute Key Volume Up Down Volume Up Down The Blue key is mapped to the Expand key on the IP Deskphone Therefore pressing the Blue key invokes the Instant Messaging screen Configuring the Avaya 1165E IP Deskphone Third party USB headsets with HID Both USB Audio and USB HID commands are supported The two classes of third party USB headsets are as follows e Plantronics CS50 CS60 Wireless USB headsets GN Netcom 9300 series wired and wireless USB headsets The HID support of third party USB headsets performs differently from the Avaya headset The headsets are independent devices with an internal state machine to control LED operations and headset behavior Configuring the Avaya 1165E IP Deskphone Table 14 on page 117 lists the features of a third party USB headset with HID support Table 14 Third party USB headset with HID support features Part 1 of 4 Part 1 of 4 Feature Description Key Events Both types of headsets have equivalent mechanisms to generate the following key events O obk e Off Hook e Mute e Volume Up Down The headsets send the corresponding HID commands to the IP Deskphone to synchronize call proc
57. navigation key 2 When you view the details of a call in the Call Outbox you can do one of the following a Initiate a call to the caller displayed on the screen See To initiate a call Prev from the Call Outbox on page 191 View a previous caller in the Call Outbox list by pressing the Prev Next context sensitive soft key and return to the Outbox screen View the next caller in the Call Back Outbox list by pressing the Next context sensitive soft key and return to the Outbox screen Press the Back context sensitive soft key to return to the Outbox Accessing the calls in your Call Outbox during a call You can access the calls in your Call Outbox during an active call To access the calls in your Call Outbox during a call r a N Pala 1 To access the calls in your Call Outbox ae Shift Outbox during a call press the Call Outbox key Call Outbox 2 Press the Up Down navigation key to highlight a call from the list of calls in your Call Outbox 3 Choose one of the following Select C soft key to initiate a call to the highlighted caller Press the Select context sensitive Note This places the current call on hold if it is not already on hold Back Ld Press the Back context sensitive soft key to return to the Incall screen Instant Messaging Instant Messaging You can use your Avaya 1165E IP Deskphone to send and receive an In
58. new address for the contact Choose one of the following Press he Next context sensitive soft key to complete the process Press the Back context sensitive soft key to return to the previous menu Choose one of the following Press the Yes context sensitive soft key select the group and press the Select context sensitive soft key to add contact to the group Press the No context sensitive soft key to return to the previous menu without adding contact to the group Press the Back context sensitive soft key to return to the previous menu Press the Ok context sensitive key to return to the friends list Additional features To delete a contact from your Friends list Ging gt 1 Directory Filter o Select Delete C Ok Back Choose one of the following Press the Directory fixed key Press the Filter context sensitive soft key and select Friends from the menu Press the Select context sensitive key Press the Up Down navigation key to highlight the friend you want to delete and press the Edit context sensitive soft key Press the Delete context sensitive key This completely removes the contact from your personal Address Book Choose one of the following Press the Ok context sensitive soft key to continue Press the Back context sensitive soft key to return to the previous menu Additional features Feat
59. of a call in the Call Inbox You can view the details of a call in the Call Inbox To view details of a call in the Call Inbox 1 When you view the details of a call in the Call Inbox you can do the following Initiate a call to the caller displayed on the screen For more information see Initiating a call from the Call Inbox on page 185 Press he Enter key to placea call to Enter the selected address using the primary login of the IP Deskphone Press the Prev context sensitive soft Prev key to select and display he details CT of the previous entry in the call log Press he Next context sensitive soft key to select and display the details Next of the next entry in the call log Press the Back context sensitive soft key to leave the detail view and Back return to the main inbox screen Managing missed calls When you do not answer incoming calls the number of new calls appears on the Avaya 1165E IP Deskphone LCD screen For example if you miss three calls the following message appears 3 new calls Note When you view a missed call in your Call Inbox the new call message no longer appears on the LCD screen The new calls are stored as missed calls To view missed calls Msg Inbox er Msg Inbox All Delete Press the Msg Inbox fixed key and then press the Missed context sensitive soft key Press the Up Down navigation key to
60. off and activates the previously selected screensaver Figure 56 on page 318 displays the menu with the option of selecting the display screensaver Figure 56 Display screensaver screen Display 1 Contrast 2 Idle Screen Text Display 3 Backlight Screensaver 5 Background Image 6 Menu auto back out NAN Select Select the Display Screensaver menu item to display the screensaver settings screen The screensaver settings screen allows you to enable or disable your screensaver lock You can also configure various settings such as the delay before the screensaver starts the background image to use and the banner text to display when the screensaver lock is active Figure 57 on page 319 displays the screensaver settings screen Advanced features Figure 57 Screensaver settings screen Screensaver 1 Mode Enabled 2 Delay 5 min 3 Image sl t kad 4 Text kamal The following are the items on the displayed list Mode to enable or disable the screensaver and choose if the screensaver is to be password protected e Delay to set the time delay before the screensaver is invoked e Image to select the background image to display when the screensaver is active Text to set the text that appears on screen when the screensaver is active The following are the options available for the screensaver settings menu e Select to select the currently highlighted setting e Back to dismiss
61. on IP Deskphone it prompts for deletion of all contents of the folder but not the folder Ifyou select a folder on USB device it prompts for deletion of folder and all its contents If you do not respond to the deletion prompt in 15 seconds deletion is cancelled e Send appears only after you select a file Ifyou select a file on a USB device and press Send you can send or copy the selected file to the IP Deskphone Based on the file extension the destination folder gets selected automatically for example PNG files are sent directly to Images folder on the IP Deskphone Ifyou select a file on the IP Deskphone and press Send an error message appears if there is no USB drive that is currently plugged into the IP Deskphone Sending files from the IP Deskphone to another location on the IP Deskphone is not allowed Ifyou select a file on the IP Deskphone and press Send you are directed to the USB folder you want to send the file to Select Destination Screen while a USB drive is plugged in on the IP Deskphone e Back to dismiss the current screen and returns you to the device selection screen File Manager Select Destination prompt screen The File Manager Select Destination prompt screen allows you to select the folder you wish to send or copy the previously selected file into Advanced features Figure 72 on page 345 displays the message to select the destination folder Figure 72 Select destin
62. only one call can be active at a time However other clients that are part of the same MADN line can join the active call by going off hook You can prevent others from joining the call by using the MADN feature to make the call private To make the call private you dial a special code Vertical Service Code so that the call server knows that the call is private To dial a Vertical Service Code on an Avaya 1165E IP Deskphone you must first initiate a new call by pressing the Action context sensitive soft key select New Call Conference and then dial the Vertical Service Code that is provided by your system administrator or service provider Note The MADN feature is only available when you connect to a call server that supports it Your system administrator manages the MADN feature and enables the MADN feature on your Avaya 1165E IP Deskphone if required When multiple phones are configured with a MADN SCA feature they share one single Directory Number DN that is available to the user An incoming call to this DN or to any SIP address of the users of the MADN SCA group causes all the phones to ring Also any user of the MADN SCA group can join a call initiated from any of the phones of that group Any user that joins a call with the MADN SCA feature can put the call on hold and prevent other users within the MADN SCA group from joining Figure 43 MADN SCA shared line not active Additional features Audio Codecs This fe
63. process To delete all files Next 1 Choose one of the following kaaa Press he Next context sensitive soft key to delete the system file and Back user profiles LU J Press the Back context sensitive soft key to return to the previous menu 2 Log out or restart the phone to complete the process Network menu Primarily the system administrator is the only person authorized to access the network menu and to use an administration password to access the items For more information on how to access the network menu items see SIP Software for Avaya 1100 Series IP Deskphones Administration NN43170 600 Advanced features The following Network menu items are available e Server Settings to select and edit domains e Device Settings to configure the network settings e Diagnostics to run a trace route or send a ping to diagnose the network connection IP Set and DHCP information Network Diagnostics tools Ethernet Statistics IP Network Statistics USB Devices Advanced Diag Tools Test amp e Lock Menu to access to the Network Menu To access the Network menu i 4 yyy 1 Choose one of the following BF _ Services Press the Services fixed key twice quickly Prefs HA Press the Prefs context sensitive p soft key and then select Network from the menu Note You need to enter an administration password to access the Network menu items USB flash drive A standard USB flas
64. screen saver you can still make an emergency call If you pick up the handset a message Emergency calls only appears and the IP Deskphone can be used for making only emergency calls To make an emergency call Choose one of the following Pick up the handset Press the handsfree button Press the headset button Note Hang up or switch off the handset to return to normal state 2 Dial the emergency number that is provided by your dialing plan 3 Press the Send context sensitive soft key Note If you try to dial the number that does not match the dialing plan a message appears to inform you that the number is incorrect Accessing the Avaya 1165E IP Deskphone Location information When you make an emergency call the IP Deskphone provides the PSAP with the location information of the IP Deskphone The IP Deskphone receives the location information when the IP Deskphone is first plugged in to the network and then stores it To view your location press the Services hard key choose Phone Information and then press the E911 context sensitive soft key Figure 17 on page 87 displays the Phone Information menu Figure 17 Phone information menu Phone Information Presence Connected FeatActv Redial Load MAC 0016CA00FC28 IP 172 25 437 8 Location Ottawa License Server 192 168 100 231 Status Connected Grace N A Figure 18 on page 88 displays the location information
65. set the IP Deskphone to Back Do Not Disturb Press the Back context sensitive soft key to return to the previous menu Ok 3 Press the Ok context sensitive soft key p to return to the Services menu To disable Do Not Disturb Disable 1 Choose one of the following LU Press the Disable context sensitive soft key to set the phone to Do Not Disturb Back Press the Back context sensitive pamamaraan soft key to return to the previous menu Additional features Ok po 2 Press the Ok context sensitive soft key to return to the Services menu Setting a Presence state Set a presence state to enable other users to see information about your availability You can select from a list of pre made messages or create a new message to display for your presence state To select a Presence state Presnce 1 Press the Presnce context sensitive soft key press the More context sensitive soft until Presnce appears Change 2 Choose one of the following ee Press the Change context sensitive soft key to change your current Back presence state C Press the Back context sensitive soft key to return to the Home screen 3 Press the Up Down navigation key to highlight either Connected Unavailable Additional features Select 4 Choose one of the following Press the Select context sensitive soft key to continue to the next Back screen
66. the Avaya 1165E IP Deskphone To pair a wireless headset with your IP Deskphone Heat l Double press the Headset key to open the Bluetooth Setup dialog box The Enable Bluetooth check box is highlighted If the Bluetooth Setup menu fails to open when you double press the Headset key the Bluetooth wireless technology feature is not enabled on your IP Deskphone Contact your administrator Press the Enter key to activate the Bluetooth wireless technology A check mark appears to indicate that the feature is activated The message BT Enabled appears at the bottom of the display Put your Bluetooth wireless technology headset in its pairing or search mode The procedure for doing this can be different for each headset Refer to the documentation that accompanies your headset or contact the vendor Ensure that your headset is in Pairing or Search Mode Press the Right navigation key twice and highlight the Search button displayed next to the Search Devices item Configuring the Avaya 1165E IP Deskphone Stop Press the Enter key The message Searching appears It can take up to two minutes for the search to complete If the search is successful the message Search Completed Found Device s appears and a list of devices that support Bluetooth wireless technology appears in the Found list If the search is successful proceed to step 9 If the search is not successful the
67. the Up Down navigation key to 4 gt scroll through and highlight the length of time you want the idle screen to remain backlit 3 Choose one of the following Press the Select context sensitive soft key to set the length of time for the phone to remain backlit and return to the Display menu Select Back Press the Back context sensitive soft key to keep the existing configurations and return to the Display menu Configuring the Avaya 1165E IP Deskphone Configuring Menu Auto back out You can use the Menu Auto back out feature to configure the time interval required for the IP Deskphone to go back to the idle screen when the IP Deskphone is left inactive To configure Menu Auto back out Prefs 1 Press the Prefs context sensitive soft C key choose Display and then Menu Auto back out 2 Choose one of the following Press the Select context sensitive Select Back soft key Press the Back context sensitive soft key to return to the previous menu Configuring the Avaya 1165E IP Deskphone e 3 Press the Up Down navigation key to 4 gt scroll through the screen and choose the required time interval Choose one of the following values Never 10 im 5 im 2 im 1m 30 amp 15 amp Note The Never option turns off Menu Auto back out 4 Choose one of the following Select Back Press the Select context sensitive Sr soft key to config
68. the file you require and press the Send context sensitive soft key You are prompted to select the destination folder on the plugged in USB drive Navigate to the folder MyRings and press the Done context sensitive soft key to start the operation The file is then validated some files are not allowed to copy and sent to the selected destination appears on the screen displaying that the file is copied on the IP Deskphone If file copying cannot complete due to insufficient space on the USB device or due to the selected file type not being enabled in the File Advanced features Manager device configuration then an error message is displayed on the screen An error message displays on the screen due to insufficient space on the USB device or the selected file type not being enabled in the File Manager device configuration Visual indicators Visual indicators The Avaya 1165E IP Deskphone uses visual indicators or cues to indicate incoming calls and messages The display icons on the telephone also indicate the current call state the status of Inbox calls and Instant Messages IMs and the Presence state of contacts designated as Friend Display screen icons Table 18 on page 351 lists the display icons of the Avaya 1165E IP Deskphone Table 18 Display screen icons Part 1 of 3 Component Icon Call State On hook CE Incoming Outgoing call phone 7 ringing fA On the phone 4 4 O
69. the following Press the Directory fixed key Press the View context sensitive soft key select Address Book from the menu and then press the New context sensitive soft key Press the abc 123 context sensitive soft key to toggle between alphabetic and numeric characters Choose one of the following Use the dialpad to enter a name for the new contact and press the Next context sensitive soft key to continue Press the Back context sensitive soft key to return to the previous menu Use the dialpad to enter a phone number or SIP address URI for the new contact The Address Book Yes Ok TJ 5 Doone of the following to complete the entry Press the Yes context sensitive soft key to add the contact to a group and then select the group for the contact to be added Press the No context sensitive soft key if you do not want a contact to a group and return to the address menu screen Press the Back context sensitive soft key to return to the previous menu 6 Press the Ok context sensitive soft key to complete the entry and return to the Address Book menu Editing a contact in your Address Book You can edit a contact in your Address Book To edit a contact in your Address Book MEG h Press the Directory fixed key The Address Book 4 te gt vv View Edit abc Next Back Press the Up Down navigation key to highlight the c
70. to copy on to the IP Deskphone flash file system or to invoke a specific handler for the selected file configured after this screen is invoked by other mechanisms Specific example of this is a device configuration file which causes the IP Deskphone to update with selected file rather than to copy the file to a folder e Based on the extension of the selected file validation routines runs to verify the file size the free space available on the FFS including restrictions that can be defined for safe usage example limit of XX images or ring tones on the IP Deskphone based on modell e Files having unknown extension must not be available for any action The IP Deskphone attempts to perform actions of file types and extensions it recognizes Scenarios for the use of the USB screens are as follows Scenario 1 If you want to copy an image file from the USB drive into the IP Deskphone e Log on to the device and plug the USB flash drive into the IP Deskphone USB port e Press the Services hard key and choose File Manager e Select Flash Disk device The contents of the device are displayed Select the file you wish to copy and then press Send Advanced features e You are prompted to select the device you wish to send the selected file Select the IP Deskphone as the destination device e The file is validated based on the file extension and the passing of the validation routines and a handler is called for the fi
71. to the initial login screen If you are logged in on a secondary account that secondary account is removed from the list of secondary accounts that are logged in on automatic login If more than one account loses connection the IP Deskphone attempts to reconnect to account in sequence The first account to lose connection retries until it re registers or you cancel the attempt after which a reconnect attempt begins for the next account Canceling the reconnection attempt of the primary account immediately abandons attempts for all other accounts logs out secondary accounts that are still connected and returns the IP Deskphone to the login screen A single login queue is used for automatic logins and failover This means that if automatic logins are still pending when an account cannot connect a reconnection attempt for that account only begins after all automatic logins have completed or are cancelled Cable unplugged If the IP Deskphone detects that the network cables are unplugged while accounts were logged in then the IP Deskphone assumes that all accounts have lost their connection to the server When you reconnect the cable the IP Deskphone proceeds to re register all accounts starting with the primary account Upgrade impacts to user profiles In previous releases of the IP Deskphone software user profiles were associated to user names rather than accounts one user profile could be associated with multiple user names A
72. to toggle between alphabetic and numeric characters Making a call Save Back 5 Use the dialpad to edit the Call Subject 6 Choose one of the following Press the Save context sensitive soft key to confirm the changes Press the Back context sensitive soft key to return to the previous menu without editing the Call Subject Receiving a call Receiving a call When you receive a call you are typically notified by the alerting ring and the incoming caller identification appears on the LCD screen The incoming call forces the screen to exit active menu activities and takes precedence over a pop up Instant Message IM Caller identification When you receive an incoming SIP call the Caller ID information appears on the LCD screen When you receive a call from a contact that is entered in the Avaya 1165E IP Deskphone Address Book the caller information appears as it is in the Address Book See Figure 23 on page 148 You can restrict the information displayed for incoming calls or for calls you make For more information see Configuring Privacy settings on page 270 When you receive an incoming call you can do one of the following e Answer an incoming call See Answering an incoming call on page 148 e Redirect an incoming call See Redirecting an incoming call on page 149 e Decline an incoming call See Declining an incoming call on page 151 Ignore an inco
73. up or down key Using a USB Mouse The Avaya 1165E IP Deskphone is equipped with a USB port in which you can connect a USB mouse You can use the USB mouse to activate context sensitive soft key items and menu items Use your mouse to click a context sensitive soft key label of the LCD screen to activate that item When a menu is open double click on a menu item to activate it or click on the item to highlight it For example you can click the View context sensitive soft key label to open that menu Double click the word Inbox in the menu list you can then double click a name in the Inbox list to initiate a call or click the item to ighlight the name To access the Network menu right click anywhere on the display Note USB mouse support is available for the Avaya 1165E IP Deskphone but does not extend to added Expansion Modules Available Avaya 1165E IP Deskphone call features The Avaya 1165E IP Deskphone is designed to be supported by various call servers The specific call server in which the Avaya 1165E IP Deskphone is connected to determines whether certain features are available to your phone Call features must be assigned to your phone and must be supported by call server software Note 1 Not all feature are available To determine which features are available or to activate features contact your system administrator or service provider Note 2 Not all service providers support the entry of a SIP address
74. user data aaua 306 Network MENU 000 e eee eee eee eee 311 USB flash drive 0 312 Presence of USB flash drive 313 Feature characteristics 313 Enabling or disabling the USB Port 313 Customizable Banner for login aa 315 Phone Information Details screen 316 Screensaver screen lock 0 0 aa 317 Background image 0 0 e eee eee 325 Selecting an image screen 326 Service Package Group Support 328 Speed Dial List 00002 eee eae 337 Speed Dial List screen 2000000005 338 Auto retrieve flag 200 eee eee 339 USB Flash memory device support 340 Notes on File Manager eee eaee 347 Visual indicators 0 00 eee eee 351 Display screen icons 1 ee 351 Visual Alerter Message Waiting Indicators 353 Quick reference cece eee ee eee eee nee 355 Fixed keys 2 2 2c e ee ees 355 Commonly used functions 20000005 357 Context sensitive soft keys 360 Display screen icons a 364 Terms you should know 00 20e eee e an 367 Revision history Revision history May 2011 Standard 03 02 This document is up issued to reflect changes in global power supply information November 2010 Standard 03 01 This document is up
75. view and return to the main inbox screen press the Left navigation key Press the Missed context sensitive soft key to toggle the view filter from the All context sensitive soft key to the Missed context sensitive soft key See Managing missed calls on page 181 The All context sensitive soft key is displayed when the view mode is on Missed and displays all the calls in the Call Inbox Press the Delete context sensitive soft key to delete the highlighted call or all calls in your Call Inbox See Deleting calls in your Call Inbox on page 187 Press the Exit context sensitive soft key to exit the Call Inbox Table 16 on page 180 provides a list of additional user interactions for the main inbox screen Table 16 Additional user interactions Ce Use the Enter key to place a call to the selected address using the primary login of the IP Deskphone The Enter key has the same behavior as the Call context sensitive soft key aoe Use the Dial pad to select an item by index ro To place a call to the address of the selected call log entry from the primary logged in user of the IP Deskphone do one of the following Lift the handset Press the Headset fixed key Press the Handsfree fixed key pa Press the Line key to place a call to the address of the selected call log entry from the user logged in on the selected line key Viewing the details
76. your headset documentation to find the headset PIN or passkey Often the PIN or passkey is 0000 Configuring the Avaya 1165E IP Deskphone 16 If the headset is successfully paired with your IP Deskphone proceed to step 17 To verify that the pairing is successful ensure that the headset appears in the list next to the Paired item If pairing is successful the message Pair completed also appears at the bottom of the screen If the headset is not successfully paired with your IP Deskphone an error message appears at the bottom of the screen If an error message appears Confirm that the wireless headset is still in search pair mode Ifthe headset timed out and exited search pairing mode put the headset in pairing mode as discussed in step 4 and repeat step 15 Check that you are using the correct PIN and repeat step 15 Configuring the Avaya 1165E IP Deskphone 17 If the name of your headset appears in the Paired box proceed to step 18 If more than one device is paired and the one you wish to use is not shown in the Paired box navigate to the one you want as follows Press the Right navigation key one or more times to highlight the Paired box Press the Enter key to start the edit mode Press the Up Down navigation key to open the list Press the Up Down navigations key to scroll in the Paired list and highlight your headset Press the Enter key to select the hea
77. 1 If you receive a new call during a 3 way call you can answer the new call as usual The Avaya 1165E IP Deskphone automatically puts the 3 way call on hold If you want to join the new caller to a 3 way call you must initiate a conference call with the server and join all callers to the conference call Note 2 f the host of a 3 way call presses the hold button all callers in the 3 way call are put on hold Note 3 If the host of a 3 way call presses the Goodbye fixed key or selects Release Call from the Action menu all calls in the 3 way call are terminated While on an active call Setting up a conference call When you want to invite three or more callers to a call you can set up a conference call using the Avaya 1165E IP Deskphone The call server handles conference calls You can join incoming calls to the conference call or you can join calls that you initiate Note Your system administrator or service provider must enable 3 way Calling and conference calls for your Avaya 1165E IP Deskphone Contact your service provider or system administrator to determine if this feature is available To set up a conference call while on an active call with more than one other caller TZ 1 Press the Up Down navigation key to Ce gt highlight one of the calls Join 2 Press the Join context sensitive soft key and select Conference from the menu The calls are joined together as a conference call on the call server
78. 165E IP Deskphone reminds you of your expiry time Timed logoff while phone is idle When the login time expires and the phone is idle not on a call you can do one of the following at the prompt e Press the Yes context sensitive soft key to log off immediately e Press hetNo context sensitive soft key to switch to Permanent logon e Press the Quit or Release Goodbye key to logout immediately If you do not respond the prompt times out in 45 seconds and the phone logs off If you answer a call during the logout prompt the logon switches to permanent login Accessing the Avaya 1165E IP Deskphone Timed logoff while on a call When the login time expires while you are on a call you can do one of the following at the prompt e Press the Yes context sensitive soft key to log off immediately e Press hetNo context sensitive soft key to switch to Permanent logon e Press the Quit key to dismiss the log out prompt and switch to permanent login e Press the Release Goodbye key to dismiss the logout prompt and switch to permanent login Note f you press the Release Goodbye key to dismiss the logout prompt you also terminate the call If you do not respond the prompt times out in 45 seconds and the phone switches to permanent login Selecting a location When you first login to the Avaya 1165E IP Deskphone the system prompts you for a location The location you select is saved in your User Profile Depending on y
79. 2 Handsfree Break Goodbye Release Backspace Left arrow of Navigation Cluster Arrow Left Left arrow of Navigation Cluster Arrow Right Right arrow of Navigation Cluster Arrow Up Up arrow of Navigation Cluster Arrow Down Down arrow of Navigation Cluster Enter Enter Accessing the Avaya 1165E IP Deskphone Accessing the Avaya 1165E IP Deskphone You require a log on ID and a password to log on to a server with your Avaya 1165E IP Deskphone Logging on Whenever you log on to your Avaya 1165E IP Deskphone you must do the following e confirm your logon ID e enter your password e select the duration of this session The Admin password protection for login prompt appears when you power up the phone or after you log off Figure 15 on page 70 shows the User Password protection for domains Figure 15 User login screen User login 06 05 10 32am Login to Avaya com ID robert1 Login Domain Lang Accessing the Avaya 1165E IP Deskphone When you log on to your Avaya 1165E IP Deskphone you must confirm your logon ID enter your password and select the duration of this session However the first time you use your Avaya 1165E IP Deskphone you need to complete some of the following procedures e Automatic login on page 71 e Setting the domain on page 71 e Selecting a language on page 74 e Logging on to your IP Deskphone on page 75 e Setting the duration of the login
80. 4 e Bulk context sensitive soft keys See To remove all programmed feature keys by using the Bulk context sensitive soft key on page 257 Additional features To remove a feature key using the Edit context sensitive soft key 1 To select a feature key to remove do one of the following Press the Up Down navigation key to scroll through the feature keys to highlight one to remove and press the Edit context sensitive soft key Press the feature key that you want Edit to remove and then press the Edit C context sensitive soft key The Program Key screen opens as shown in Figure 41 on page 244 Back 2 Press the Back context sensitive soft key to return to the previous screen Remove 3 Press the Remove context sensitive soft The IP Deskphone displays Confirm Remove key Additional features Yes 4 Choose one of the following Press the Yes context sensitive soft key to confirm the removal of the feature key No Press the No context sensitive soft key to return to the previous screen without removing the feature key Feature key autoprogramming The feature key autoprogramming provides the user with the ability to cause the phone to detect all unused programmable keys and to automatically fill them as Speed Dial keys Send IM keys or Call Forwarding keys using the user Friends list or the user Address Book The feature key autoprogramming also provides the us
81. 5E IP Deskphone a 2 IC d Apply Cancel ba Ca Press the Left Right navigation key to increase or decrease the display contrast level Choose one of the following Press the Apply context sensitive soft key to save the changes and return to the Display menu Press the Cancel context sensitive soft key to keep the existing configurations and return to the Display menu Creating the idle screen text display You can create a text to display on the screen while the phone is idle To create the idle screen display text Prefs L abc Press the Prefs context sensitive soft key select Display and select Idle Screen Text Display Press the abc 123 context sensitive soft key to toggle between alphabetic or numeric input Use the dialpad to enter the display text you want to appear on the idle screen display of the Avaya 1165E IP Deskphone Configuring the Avaya 1165E IP Deskphone 4 Choose one of the following Save Back Press the Save context sensitive 77 or Ld soft key to save the idle screen text display Press the Back context sensitive soft key to keep the existing screen display text and return to the Display menu Setting up the Backlight Screensaver To set the amount of time the LCD screen remains backlit Prefs 1 Press the Prefs context sensitive soft i key select Display and then select Backlight Screensaver from the menu gam 2 Press
82. AC e IP e License server Status Press the Back context sensitive soft key to go back to the Phone Information Screen Note You cannot make any changes to the setting from this menu To view information about the USB port press the USB context sensitive soft key after you access the Phone Information screen To view information about E911 press the E911 context sensitive soft key after you access the Phone Information screen Accessing the services menu Some of the system features require your user password You must consult with the system administrator or service provider before you can access some of the features r yo Press the Services hard key S Services 2 Select File Manager Advanced features The Avaya 1165E IP Deskphone displays the following menu 1 Search use to perform local global search 2 Login use when the call server supports multiple user logons only 3 Logout use to logoff the phone For more information see Logging off from the Avaya 1165E IP Deskphone on page 84 4 Check for Updates use to check for the latest firmware update for the phone For more information see Checking for updates on page 301 5 Reset Phone use to perform a reset of the phone For more information see Resetting the phone on page 305 6 File Manager For more information see Erasing the user data on page 306 7 Logging System use to enable disable SIP logging 8
83. AVAYA Avaya 1165E IP Deskphone with SIP Software User Guide SIP Software Release 4 0 Document Status Standard Document Version 03 02 Part Code NN43170 100 Date May 2011 AVAYA 2011 Avaya Inc All Rights Reserved Notices While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing Avaya assumes no liability for any errors Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes Documentation disclaimer Avaya shall not be responsible for any modifications additions or deletions to the original published version of this documentation unless such modifications additions or deletions were performed by Avaya End User agree to indemnify and hold harmless Avaya Avaya s agents servants and employees against all claims lawsuits demands and judgments arising out of or in connection with subsequent modifications additions or deletions to this documentation to the extent made by End User Link disclaimer Avaya is not responsible for the contents or reliability of any linked Web sites referenced within this site or documentation s provided by Avaya Avaya is not responsible for the accuracy of any information statement or content provided on these sites and does not necessarily endorse the products services or information described or of
84. Authentication required appears Press the OK context sensitive soft key to return to the first logon screen The most common cause for logon failure is the incorrect entry of your password Note In case of login failures the phone displays the message Failed to login user and then automatically returns to the login screen Accessing the Avaya 1165E IP Deskphone Figure 16 Logon confirmation screen chad User login 08 29 8 00am chad avaya com is now permanently logged in Logging off from the Avaya 1165E IP Deskphone To log off from the Avaya 1165E IP Deskphone yy 1 Press the Services fixed key and then GP Services Select Logout from the menu abc 2 Press the abc 123 context sensitive soft key to toggle between alphabetic or numeric input Accessing the Avaya 1165E IP Deskphone aa 3 Use the dialpad to enter your password Gala at the prompt aaa aaa 4 Choose one of the following Press the Logout context sensitive Logout Back soft key to complete the logout jor process The IP Deskphone returns to the User Login screen Press the Back context sensitive soft key to remain logged on and return to the Services menu Logging off multiple user accounts The Avaya 1165E IP Deskphone has a multiuser feature that allows multiple SIP user accounts to be active on the IP Deskphone at the same time By logging off of the primary account all other accoun
85. C Rules for States 15 Radio Frequency Devices see Notes 1 and 2 Canada ICES 003 Class B Emissions Interference Causing Equipment Standard Digital Apparatus Australia AS NZ CISPR 22 Class B Emissions Information New CISPR 22 technology equipment Radio Zealand disturbance Regulatory and safety information Table 5 EMC compliance Part 2 of 2 Jurisdiction Standard Description European Community EN 55022 Class B Emissions Information technology equipment Radio disturbance EN 55024 Information technology equipment Immunity characteristics Limits and methods of measurement EN 61000 3 2 Limits for harmonic current emissions equipment input current lt 16 A per phase EN 61000 3 3 Limitation of voltage fluctuations and flicker in low voltage supply systems for equipment with rated current lt 16 A Japan VCCI Regulations for voluntary control measures Table 6 lists Safety compliance for various jurisdictions Table 6 Safety compliance Jurisdiction United States Standard UL 60950 1 Description Safety of Information Technology Equipment Zealand 60950 1 2003 Canada CSA 60950 1 30 Safety of Information Technology Equipment European EN 60950 1 ITE equipment Safety Part 1 General Community requirements Australia New AS NZS Safety of Information Technology Equipment R
86. Forward command from the Services menu prompts you to specify which account must be placed in Call Forward mode The option forward all places all accounts in Call Forward mode in one operation and the option forward none deactivates Call Forward for all accounts at once The following scenarios apply to Call Forward e If you activate Call Forward for a specific account then all calls to the selected account are redirected automatically to the specified address The target address of the account must be reachable from the domain Calls to other accounts are still received The line key label periodically indicates that Call Forward mode is active e If you select a single account with neither Call Forward nor DND active then you are prompted to specify a forwarding target Call Forward is then enabled If DND is already active a message indicating Call Forward cannot be activated displays If Call Forward mode is already active then you are prompted whether to deactivate it e If you select the forward all option then all accounts are set in Call Forward mode using the provided target DND mode is deactivated for all accounts If accounts are already in Call Forward mode for a different target they are updated to use the new target e If you select the forward none option the Call Forward feature is deactivated for all accounts for which it is currently active After a single account CFwd programmed key is pressed e If the accoun
87. IP Deskphone Address Book Note f your service provider requires that a Directory Number DN be used to initiate a call the Address Book entry must have the DN to initiate a call First go off hook by using one of the methods described in the section Making a call using off hook dialing on page 135 If needed you can The Address Book add a Call Subject For more information see Using Call Subjects on page 139 You can also access the Address Book while on an active call and initiate a new call The Avaya 1165E IP Deskphone automatically places the active call on hold when you initiate a new call To initiate a call to a contact stored in the Address Book f 5 1 Press the Directory fixed key to select a Ng J Directory 33 contact from the Address Book to call 2 Press the Up Down navigation key to highlight a contact on the list View 3 Press the View context sensitive soft key to make a call to the contact 4 Choose one of the following Call Back Press the Call context sensitive soft Jor key to make a call to the contact Press the Back context sensitive soft key to return to the off hook screen The Address Book Adding a contact to your Address Book You can add a new contacts to the Address Book of the Avaya 1165E IP Deskphone To add a contact to your Address Book F E z 1 RA Directory Add L abc Choose one of
88. IP Deskphone auto answers only if you do not answer the call within the configured time limit If you are on an active call the IP Deskphone does not auto answer the incoming intercom call Receiving paging calls Your IP Deskphone can be part of apaging group After you receive a call from the paging group the following happens The display on the screen includes a lt lt Paging gt gt tag the From header and optional subject The IP Deskphone establishes a one way speech path between the IP Deskphone and the caller that is you can only hear the call you cannot respond The IP Deskphone does not display context sensitive soft keys The IP Deskphone blocks all key events such as line keys and digit keys except for the Volume up and down keys the Mute on and off key and the Release key Goodbye key If you are on an active call the IP Deskphone does not auto answer the page call While the page call is active Do Not Disturb DND is enabled on the IP Deskphone the IP Deskphone does not accept other incoming calls until the page call ends If you are in the process of making an outgoing call and a page call comes in the IP Deskphone ends the outgoing call and auto answers the page call The Address Book The Address Book The Address Book is a personal directory of contacts from which you can make a phone call or send an Instant Message IM You can access the Address Book while on a call and start a new
89. M YOU ARE INSTALLING DOWNLOADING OR USING THE SOFTWARE HEREINAFTER REFERRED TO INTERCHANGEABLY AS YOU AND END USER AGREE TO THESE TERMS AND CONDITIONS AND CREATE A BINDING CONTRACT BETWEEN YOU AND AVAYA INC OR THE APPLICABLE AVAYA AFFILIATE AVAYA Copyright Except where expressly stated otherwise no use should be made of the Documentation s and Product s provided by Avaya All content in this documentation s and the product s provided by Avaya including the selection arrangement and design of the content is owned either by Avaya or its licensors and is protected by copyright and other intellectual property laws including the sui generis rights relating to the protection of databases You may not modify copy reproduce republish upload post transmit or distribute in any way any content in whole or in part including any code and software Unauthorized reproduction transmission dissemination storage and or use without the express written consent of Avaya can be a criminal as well as a civil offense under the applicable law Third Party Components Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements Third Party Components which may contain terms that expand or limit rights to use certain portions of the Product Third Party Terms Information regarding distributed Linux OS source code for those Products that have distributed the Linux OS sourc
90. Messaging Delete L Back L 3 Select one of the following context sensitive soft keys Press the Delete context sensitive soft key to clear all IMs from the IM Inbox Outbox Press the Back context sensitive soft key to return to the previous screen While on an active call While on an active call You can use the following features during an active call e Making a new call on page 207 e Placing a call On Hold on page 209 e Using 3 way calling on page 217 e Transferring a call on page 224 e Using Park Call on page 228 You can use the Action context sensitive soft key to perform the following actions with an active call 1 New Call to begin a new call while other calls are on hold 2 Release Call to release hang up the selected call 3 Transfer Call to transfer the call to another phone number or SIP address 4 Park Call to park a call on the call server or to a specific user You can access the call from any phone and to keep your phone line clear Not available for all service providers Making a new call You can initiate a new call during a current call If you do not place the current call on hold first the Avaya 1165E IP Deskphone automatically places the current call on hold when you initiate a new call You can initiate a new call by using any of the following methods e Initiating a call using the active c all context sensitive sof
91. This key does not function to send Instant Messages Press the Outbox key to view a record of all LA J ShifDuttor outgoing calls Note This key does not function as a shift key gt Press the Directory key to access the y Directory Address Book and the Friends list Note You can access the Address Book while on a call and start a new call with a highlighted contact IP Deskphone display The Avaya 1165E IP Deskphone provides a 4 1 inch diagonal measured color QVGA TFT display capable of displaying a QVGA 320 x 240 width by height image The graphics controller supports 24 bit color 16 million colors Your Avaya 1165E IP Deskphone provides three display areas e The upper display area provides labels for the eight line feature key labels e The middle display area contains information for items such as caller number caller name Call Timer feature prompt strings user entered digits date and time information and IP Deskphone information The lower display area provides labels for the four soft keys Figure 2 Avaya 1165E IP Deskphone display area Dexter R Jin Xue Henry B 55339 Reshmi 55338 CS 1000 Nov23 9 44 am Avaya j J New callers 8 4 Trans H Conf H Forward H More Self labeled line programmable feature key labels appear beside the line keys and context sensitive soft key labels appear directly above the soft keys Self labeled means that the label next to the line
92. allows you to browse and copy certain files from the phone file system onto a USB flash drive After you select the File Manager menu by choosing Services menu you can navigate to the IP Deskphone file system and any USB drives attached From there you can either copy a file from the phone onto their USB drive or from the USB drive to the phone After you select a File manager and there are no USB drives plugged into the IP Deskphone the root screen of the IP Deskphone file system screen the screen that appears Figure 69 on page 341 displays the root screen of the IP Deskphone file system Advanced features Figure 69 Root screen Root 1165E Profiles Images Languages Logs System LLEI Select Delete The following are the options available for the Root screen e Select use to enter the selected folder Delete prompts you to delete contents of selected folder folders are not deleted because they are on the IP Deskphone e Exit If you are at the root folder of the flash disk the screen is dismissed and you are sent back to previous menu If you are already inside a folder then the Back context sensitive soft key acts the same as the item and moves up one level in the directory structure After you select a File manager and if the USB drives are plugged into the IP Deskphone the screen that appears next is the Select Device screen This screen lists the IP Deskphone and USB drives that are availabl
93. an be retrieved from another telephone Presence This is a feature that you can use to set a presence state to be displayed to other users Terms you should know Quit key This is a fixed key you use to exit an active menu Ringback ring tone This is a sound indicating that a call you make is ringing at its destination Shift Outbox This is a fixed key you can use to connect to your Call Outbox Session Initiation Protocol SIP Session Initiation Protocol is an telephony signaling protocol for initiating interactive communication sessions between users SIP Address This is an IP address that is assigned to a user such as bob ABC123 com that is used to send IMs and to initiate calls Context sensitive soft keys This is a set of four programmed keys directly beneath the display area You use these keys to access and select menu items Speed Dial A user defined feature key that you press to dial a preprogrammed SIP address or telephone number User interface This consists of screen displays that interact with the end user as a result of an action or event User Profile Your User Profile that contains your specific settings and data saved and available when you log on to the IP Deskphone Terms you should know Visual Alerter Message Waiting indicator This is an LCD or an LEDsignal that flashes to indicate that a message is waiting or when the ringer is on Index Symbols E
94. an change the language used atthe login screen Figure 45 on page 280 shows the primary login screen Figure 45 Primary Login screen User login 01 17 1 54pm Login to domain com ID useri Next abc Domain Lang After you are logged in the IP Deskphone displays the Idle screen You can configure up to five profiles If the limit is exceeded then the least recently used profile is automatically deleted Additional logins The Login command in the System menu allows you to register additional accounts You cannot change the language in a secondary login Figure 46 on page 281 shows the secondary login screens Figure 46 Secondary Login screens ar ANA Friend3 o Line Key 1 User1 3 Programmed Useri mm 4 Line Key 4 User login 01 17 1 54pm 5 Line Key 5 Login to domain com ID user2 Next abc Domain Cancel Cancel You can specify the Line Key to which the new account is associated By default the first unused key is selected If the configured limit is reached on concurrent logins then the selected login command displays an error message The initial login message login in process displays during the login operation During the login process the IP Deskphone can receive calls for user accounts that are already registered however other features are not available until the login process is complete No profile selection prompt is displayed for the secondary account and no profile is created Aut
95. and is minimum release dependent Basic features Your Avaya 1165E IP Deskphone supports the following features e upto sixteen line feature keys with indicators using the Shift feature e four soft keys to provide easy access to features and call control e high resolution color display e high quality handsfree speakerphone e wideband audio support for handset headset speaker and handsfree microphone e volume control keys for adjusting ringer handsfree handset and headset volume seven specialized feature keys Quit Directory Message Inbox Shift Outbox Services Copy Expand e five call handling keys Mute Handsfree Goodbye Headset Hold e two Gigabit Ethernet ports for LAN and PC connections e integrated headset support for wired and wireless options including USB and Bluetooth Wireless Technology e IEEE 802 3af PoE or local AC power options e hearing aid compatibility USB port for connecting a USB keyboard USB mouse USB headset USB flash drive and powered hubs e USB access control USB lock that controls how the USB port on the Avaya 1165E IP Deskphone can be used e support for Graphical External Application Server GXAS protocol that enables External Application Server APIs to provide feature functionality For more information about using the Expansion Module see the Avaya 1100 Series Expansion Module User Guide NN43130 101 IP D
96. ase a call To switch from handsfree to headset 9T Headset 1 1 Press the Headset key The LED indicator lights Using Call Subjects You have the option of sending a Call Subject when you initiate a call to a contact Use this feature to indicate to the contact the reason for the call The phone contact displays a message such as Weekly report call or Daily status when they receive the call You can select a subject from a list you create For more information see Managing Call Subjects on page 143 or you can create a new subject Note The Call Subject feature is not available for all call servers Contact your system administrator or service provider to determine if this feature is available to you Whenever you initiate a call by using off hook dialing the Subject context sensitive soft key appears as an option to use You can select a Call Subject from a list or create a new Call Subject to send Making a call To enter a call subject from a list Subject Press the Subject context sensitive soft key to send a Call Subject with the call you are making A list of Call Subjects appears on the LCD screen Choose one of the following Press the Up Down navigation key to highlight the Call Subject you want to use and press the Select context sensitive soft key The phone sends the Call Subject to the contact you are calling Press he New context sensitive soft key to create a new Call
97. ates automatically occur on a per account basis For example the On The Phone state is applied to any account for which at least one call is active Account presence is not retained after logging out or rebooting Notifications The system displays messages spontaneously on the screen to report events that are not initiated by you This includes such events as failure to retrieve a service package and availability of a new Location list These spontaneous notifications do not indicate which account is affected by the event In such cases the affected account is indicated by the message itself Figure 51 on page 298 shows per account notification on the Avaya 1165E IP Deskphone Figure 51 Per account notifications Use2 User1 Information 01 17 1 54pm Unable to retrieve Service Package For User1 OK It is possible for the same event to occur for multiple accounts at the same time In this case they are displayed one after the other Account Selection There are a number of scenarios where you are prompted to select an account for example logout per account settings programming keys These scenarios fall into two categories 1 Prompts where exactly one account must be selected 2 Prompts where an all or none option is available In the first case if you have logged in only one account then the prompt is not displayed The single account is selected automatically and the next screen is
98. ation Select Destination Please press OK to select the destination folder for file FileA wav The following are the options available for the Select Destination screen e OK to enter in to the selected folder e Back to return to the previous screen After you have confirmed to send a file from the IP Deskphone to the USB drive the Select Destination screen appears as shown in Figure 73 on page 346 Advanced features Figure 73 File Manager Select Destination screen Root USB MyFlash Directory1 Directory2 FileA w FileB jpg Root USB MyFlash Directory2 FileA wav FileB jpg FileC pem Select Done USB MyFlash FileX wav FileY jpg FileZ pem Select Done Note The context sensitive soft keys change based on the selected item on the screen Select to enter the selected folder Advanced features Done to set the current location as the destination for the send and initiates copy operation Back to return to the previous screen Notes on File Manager General notes for File Manager are as follows e Selection of the item or Back context sensitive soft key moves you one level up which results in going off the device and onto the select device screen in some cases In the case of the current selection being a sub folder the selection of or the Back context sensitive soft key has the identical behavior of moving up one level e Selection of a file causes the selected file
99. ature allows you to specify a codec to which you can switch to during an active call You can use the Preferences menu to modify the order of preference of the codecs between calls You can select an audio codec by name during a call or while the handset is idle The Audio Codecs feature also gives you control over the audio configuration that is used for inbound and outbound calls To change the codec while on the call select Audio Change codec and then press OK The following context sensitive soft keys are available on the Audio Codes page e Ok to view the Audio Codec Selection screen e Back to return to the previous screen Audio Codec Selection The Audio Codec Selection allows you to select a codec to use during inbound and outbound calls The following context sensitive soft keys are available for selecting the audio codes e Select The IP Deskphone attempts to renegotiate the codec for the current call to use the selected codec e Back Allows you to return to the Audio Codec screen Audio Codec Ordering The Audio Codec Ordering allows you to modify the order of preference of codecs to use during inbound and outbound calls The following context sensitive soft keys are available for the audio codec ordering page e Save to save the current order as the new preferred codec order e MoveUp to move the highlighted codec up in the list Additional features e MoveDwn to move the highlighted codec down
100. bs If a hub is involved use external power You can plug a USB flash drive into the USB Port of the 1165E IP Deskphone or on a powered hub connected to the IP Deskphone and transfer files to and from the IP Deskphone Available Avaya 1165E IP Deskphone call features The Avaya 1165E IP Deskphone is designed to be supported by various call servers The specific call server in which the Avaya 1165E IP Deskphone is connected to determines whether certain features are available to your Avaya 1165E IP Deskphone Call features must be assigned to your Avaya 1165E IP Deskphone and must be supported by call server software Note 1 Not all feature are available To determine which features are available or to activate features contact your system administrator or service provider Note 2 Not all service providers support the entry of a SIP address to initiate a call for example jim companya com Some service providers require that you enter a Directory Number DN to initiate a call for example 555 5555 Contact your system administrator to determine whether your call server supports SIP address dialing Context sensitive soft keys Your Avaya 1165E IP Deskphone has four context sensitive soft keys beneath the LCD screen The context sensitive soft keys access different features and menus depending on the state of the IP Deskphone and the menu you access Figure 4 on page 25 shows the context sensitive soft keys while the IP Des
101. ck context sensitive soft key to return to the previous step Additional features To remove all programmed feature keys by using the Bulk context sensitive soft key Bulk 1771 6 Choose one of the following Press he Bulk context sensitive soft key Back Press the Back context sensitive soft key to return to the previous step a aa 7 Press the Up Down navigation key to 4 gt highlight 2 Feature key removal and press the Select context sensitive soft The Program Key screen opens listing Select all the feature keys All 8 Press the All context sensitive soft key to remove all the programmed feature keys Yes 9 Choose one of the following Press the Yes context sensitive soft key to confirm the removal of all the feature keys No Press the No context sensitive soft CL TJ key to return to the previous screen without removing the feature keys Additional features 10 To select a single feature key to remove do one of the following Press the Up Down navigation key to scroll through the feature keys and highlight the feature key to remove and press the Remove context sensitive soft key p Press ht Feature key that you want to remove and press the Remove context sensitive soft key ETA Use the dialpad to select the GG Feature key that you want to view aa and press the Remove context aoe sensitive soft key or Dok Press the Back c
102. context sensitive soft CD key to add the contact to a group and then select the group for the No contact to be added Press the No context sensitive soft key if you do not want a contact designated as a friend and return to the address menu screen Back Press the Back context sensitive soft key to return to the previous menu 9 Choose one of the following Yes Press the Yes context sensitive soft Ld key to designate the contact as a friend Press the No context sensitive soft key if you do not want to designate the contact as a friend and return to the address menu screen Ok a 10 Press the Ok context sensitive soft key to complete the entry and return to the previous menu Searching for a contact in the Address Book When you access the Avaya 1165E IP Deskphone Address Book you can perform a search for a contact using one of the following methods e Index Search performs a search based on the index number you enter The Address Book e 1st Character Search performs a search based on the first character you enter Name Search performs a search based on the name you enter To change the method the Avaya 1165E IP Deskphone uses to search Prefs 1 Press the Prefs context sensitive soft key select Misc Options and then highlight Search Method from the menu Change 177 2 Press the Change context sensitive soft key 3 Press the Up Down navigation key
103. creen and return to the idle screen when you are not on a call or to the In Call screen if the pop up occurred during a call Instant Messaging Configuring Instant Messaging pop ups You can configure Instant Messaging pop ups To enable or disable automatic pop up of a new IM Prefs Select manmanan Press the Prefs context sensitive soft key select User Settings IM Settings IM Display On Off from the menu Press the Up Down navigation key to select the user if multiple users are logged into the same deskphone Press the Select context sensitive soft key Choose one of the following Press the On Off context sensitive soft key to toggle between enabling IM pop ups or disabling IM pop ups Press the Back context sensitive soft key to return to the previous menu Configuring IM audible alert You can configure the Avaya 1165E IP Deskphone to audibly alert you when a new IM arrives The Avaya 1165E IP Deskphone audibly alerts you when the phone is idle or while on a call You can also choose to disable the audible alert of the IM feature Instant Messaging To enable or disable the audible alerts of a new IM Prefs Select m Press the Prefs context sensitive soft key select Message Options select IM Settings and then select IM Audible Alert On Off from the menu Press the Select context sensitive soft key Choose one of the following
104. ct context sensitive soft key Ifyou choose Friends the bulk key creation process begins Ifyou choose Address Book the bulk key creation process begins If you choose Groups the Select Group screen appears and prompts you to select the specific group you want to use for key creation Or Press the Back context sensitive soft key to dismiss the screen You can view existing groups in your address book if you selected Groups as the source data for the bulk key creation Advanced features To view existing groups in your address Book if you selected Groups Press the Up Down navigation key to highlight the source data group for the bulk key creation Choose one of the following Press the Select context sensitive soft key to begin the bulk key creation process for the selected group Press the Back context sensitive soft key to dismiss the screen and return to the screen where you can select the source data for bulk key creation Note After you select from one of your existing groups the bulk creation of the keys happens automatically Viewing the existing groups you have in your Address Book NG Directory Filter When the IP Deskphone is in the idle mode press the Directory fixed key to access your Address Book Press the Filter context sensitive soft key to filter the list of entries displayed in your Address Book The Select Filter screen app
105. d key and then Gv EB _ Services J select Reset Phone Select eee 2 Press the Select context sensitive soft key abc CD 3 Press the abc 123 context sensitive soft key to toggle between alphabetic or numeric input 4 Use the dialpad to enter your password Ok 5 Choose one of the following sid Press the Ok context sensitive soft key Back ba p Press the Back context sensitive soft key to return to the previous menu Advanced features Yes The phone prompts you with Reset I 2 6 Choose one of the following Press the Yes context sensitive soft key to proceed Press the No context sensitive soft key to return to the System menu Erasing the user data The Avaya 1165E IP Deskphone stores user files that you eventually want to delete These files include 1 Profiles user profile settings 2 Sounds downloaded tones or audio alerts 3 Languages downloaded language files 4 System file IP Deskphone system configuration file Deleting this file returns the phone to the factory default configuration settings You can delete some or all of these files The deletion of files is often necessary when the phone is redeployed to a different user To delete user data files a 4 yy 1 Press the Services fixed key SB Services 2 Select File Manager Note You must enter your login password to access the File Manager menu Advanced features abc
106. displayed and you are immediately prompted to select the new state The new state is then applied to all registered accounts When using a programmed Presence feature key the account that is impacted by the Presence feature key is determined after the feature key is configured After a single account Presence programmed key is pressed e If the account is already set to the programmed presence state then the account is set back to the Connected presence state e If not the account is set to the programmed presence state After the all accounts Presence programmed key is pressed e If all accounts are already set to the programmed presence state then all accounts are set to the Connected state e If not all accounts are set to the programmed presence state As with Call Forwarding keys this allows Presence keys to be used as toggles However the presence states are not entirely under your control Some states are applied automatically for example On The Phone All states are applied by sending a message to the SIP proxy which can choose not to accept the change As a result it is possible for a set all presence operation to not result in all accounts being set to the programmed presence In such a case pressing the key again would again attempt to apply the programmed presence therefore it is more effective to program a separate Presence key to set all accounts to the Connected state Events that update presence st
107. dit 2 Press the Edit context sensitive soft key to edit the selected Call Decline Reason Receiving a call abc 3 Press the abc 123 context sensitive soft key to toggle between alphabetic and numeric characters Baa 4 Use the dialpad to edit the Call Decline dad Reason Gad aoe 5 Choose one of the following Save Back Press the Save context sensitive a or CDC soft key to confirm the changes Press the Back context sensitive soft key to return to the previous menu without editing the Call Decline Reason Ignoring an incoming call You can terminate an incoming call alert without answering the call or sending a Decline Call reason by pressing the Ignore context sensitive soft key or by pressing the Goodbye fixed key The caller continues to hear the ringing tone but is unaware that you are ignoring the call You can set the Call Ignore feature to either Local or Network When Call Ignore is set to Local only that IP Deskphone is affected and it stops ringing when you press the Ignore context sensitive soft key When Call Ignore is set to Network and you press the Ignore context sensitive soft key the phone stops ringing and a message is sent to the network indicating that you are busy at all SIP IP Deskphones you are logged on to and that server should stop trying to contact you To set the Ignore feature to Local or Network press the Prefs context sensitive soft key select Feature Optio
108. do not require an AC adapter WARNING If you are connected to a PoE connection do not use the AC power adapter To use gigabit Ethernet you must connect to the LAN through CAT5e or later cables To connect the AC adapter to the AC adapter jack in the bottom of the phone use the following procedure 1 Form a small bend in the cable 2 Thread the adapter cord through the channels in the stand Connecting the handset Use the following procedure to connect the handset to the Avaya 1165E IP Deskphone 1 Connect the end of the handset cable with a short straight section to the handset Connect the end of the handset cable with the long straight section into the RJ 9 handset jack marked with the amp symbol on the back of the phone Form a small bend in the cable Thread the handset cord through the channels in the stand so that it exits behind the handset on the right side using the handset cord exit in the stand base marked with the symbol as shown in Figure 11 on page 56 Using your Avaya 1165E IP Deskphone Connecting the headset optional Perform the following procedure to connect the optional headset to the Avaya 1165E IP Deskphone 1 On the back of the phone plug the headset connector into the RJ 9 headset jack marked with the symbol 2 Thread the headset cord along with the handset cord through the channels in the stand so that the headset cord exits the channel marked with the sy
109. ds Dialing Press the Back context sensitive soft key to keep existing configurations and return to the Preferences menu Using your Avaya 1165E IP Deskphone To disable the Ends Dialing feature Prefs Off Ga ba Back To turn off Ends Dialing press the Prefs context sensitive soft key and then select Misc Options Highlight Ends Dialing and press the Change context sensitive soft key Choose one of the following Press the Off context sensitive soft key to turn off Ends Dialing Press the Back context sensitive soft key to keep existing configurations and return to the Preferences menu Using your Avaya 1165E IP Deskphone Setting the dialpad to alphanumeric dialing To eliminate the need to press the abc 123 context sensitive soft key when you enter text you can set the Avaya 1165E IP Deskphone dialpad default to alphabetic mode To set the dialpad to alphabetic mode as the default 1 Press the Prefs context sensitive soft Prefs key and then select Misc Options Highlight Alpha Dialing and then press the Change context sensitive soft key 2 Choose one of the following On Back Press the On context sensitive soft key to turn on alphanumeric dialing or y p g Press the Back context sensitive soft key to keep existing configurations and return to the Preferences menu To disable alphabetic mode and set numeric mode as the default 1 P
110. dset and close the list Press the Enter key to exit edit mode Configuring the Avaya 1165E IP Deskphone 18 Exit 19 Dual pairing headsets If only one headset is paired proceed to step 18 If more than one wireless headset is paired the first headset paired is automatically made the active device To make a different headset active do the following Press the Right navigation key one or more times to highlight the Set button next to the Set Active Device item Press the Enter context sensitive soft key The message set active device name appears meaning that the headset named is now the active headset and is used when you press the headset key Press the Exit context sensitive soft key to exit to the main display Changes are saved automatically Take special care when using a dual pairing type of Bluetooth wireless technology headset This type of headset can be paired to the base of the headset as well as to the Avaya 1165E IP Deskphone If the headset is paired to both and the Avaya 1165E IP Deskphone is the second device then following applies Press the Headset key e Ifa single tone sounds the headset is connected to the base e If a double beep sounds the headset is connected to the Avaya 1165E IP Deskphone Configuring the Avaya 1165E IP Deskphone e Ifthe base is powered off the headset is only paired to the Avaya 1165E IP Deskphone and you
111. e After you select one of the items the contents of that device folders and files appears and allows you to navigate back to the select drive screen Figure 70 on page 342 displays the select device screen Advanced features Figure 70 File manager select device screen Select Device 1165E Phone USB Flash MyFlash ANA Select The following are the options available for the Select Device screen e Select to enter the selected device e Exit to dismiss the file manager and returns to the Services menu After you select the device you want to navigate one of the following screens in Figure 71 on page 343 appears Advanced features Figure 71 File manager device browsing screen USB MyFlash Directory1 Directory2 FileA wav Send Delete Root USB MyFlash Directory1 Directory2 FileA FileB jpg FileC pem Directory1 Directory2 FileA wav FileB jpg FileC pem Root 1165E Profiles Images Languages Logs System Send Delete Advanced features The file manager browsing screen provides the following options Note The context sensitive soft keys change based on the selected item on the screen e Select to enter into the selected folder e Back to return to the previous screen Delete Ifyou select a file it prompts for deletion and deletes files If you do not respond to the deletion prompt in 15 seconds deletion is cancelled Ifyou select a folder
112. e and remove a previous user ID Login 3 Press the Login context sensitive soft key If Authentication is enabled by your system administration you are presented with the Authentication ID screen The authentication ID is autofilled with your user ID If Authentication is not enabled a new screen appears and prompts you for your password a Press the abc 123 context sensitive soft key to toggle between alphanumeric or numeric input b Use the dialpad to enter your authentication ID login at the prompt c Press the Login context sensitive soft key A new screen appears and prompts you for your user password Accessing the Avaya 1165E IP Deskphone aaa 4 Enter your password by using the a aa dialpad aaa aag Note 1 When you enter your password the last character entered appears However all previous characters are hidden Note 2 When you enter your password and you use the navigation key to backspace you erase all the characters and must completely reenter your password again Next 5 Press the Next context sensitive soft CJ key Cancel Note You can cancel the login process by pressing one of the following keys Cancel context sensitive soft key D NU Goodbye fixed key UNG Cut Quit fixed keys Accessing the Avaya 1165E IP Deskphone Setting the duration of the login After you enter your logon ID and password the Duration screen appears You can enter the maximum lengt
113. e code and identifying the copyright holders of the Third Party Components and the Third Party Terms that apply to them is available on the Avaya Support Web site http support avaya com Copyright Trademarks The trademarks logos and service marks Marks displayed in this site the documentation s and product s provided by Avaya are the registered or unregistered Marks of Avaya its affiliates or other third parties Users are not permitted to use such Marks without prior written consent from Avaya or such third party which may own the Mark Nothing contained in this site the documentation s and product s should be construed as granting by implication estoppel or otherwise any license or right in and to the Marks without the express written permission of Avaya or the applicable third party Avaya is a registered trademark of Avaya Inc All non Avaya trademarks are the property of their respective owners Downloading documents For the most current versions of documentation see the Avaya Support Web site http www avaya com support Contact Avaya Support Avaya provides a telephone number for you to use to report problems or to ask questions about your product The support telephone number is 1 800 242 2121 in the United States For additional support telephone numbers see the Avaya Web site http www avaya com support Contents Welcome aaa AABANG ANING 13 Basic features 2 0 00 eee 13 IP Deskphone controls 0c
114. ears and displays all the existing groups in your address book as well as the Friends filter Advanced features Select Ga Back Press the Up Down navigation key to highlight the required filter Choose one of the following Press the Select context sensitive soft key to choose the group you want to view for example if you choose personal only address book entries that are part of the group personal are displayed You are presented with the list of contacts currently part of the group you selected Press the Back context sensitive soft key to return to the dismiss the screen and return to the main address book screen Press the Up Down navigation key to highlight the required entry Advanced features 6 Choose one of the following options View Press the View context sensitive soft key to display the address book All entry details for the selected entry C Press the All context sensitive soft key to return to the main address Edit book screen no filtering Press he Edit context sensitive soft Back key to modify or delete an entry Press the Back context sensitive soft key to dismiss the screen and return to the filter selection screen After the screen displays the details of the selected address book entry you can do the following Press the SendIM context sensitive SendIM soft key to display the address book p entry deta
115. eature 65 Setting the dialpad to alphanumeric dialing 67 Entering text using the USB keyboard 68 Accessing the Avaya 1165E IP Deskphone 70 LOGGING OM aie eo te ee cosine tone Bh ECRI Ace a aide eae Rae al des nde 70 Automatic login 71 Setting the domain a 71 Password protection for domains 73 Selecting a language 0 a 74 Logging on to your IP Deskphone 75 Setting the duration of the login 78 Logging on multiple user accounts 79 Timed logot he kaaa Rh nt tree ee NA na wae PLA 79 Timed logoff while phone is idle 79 Timed logoff while on a call AA 80 Selecting a location a 80 User Pige aaah a UN aah na sA RANA EE DANG 82 Overwriting your personal Address Book 83 Confirmation logon screen eee eee 83 Logging off from the Avaya 1165E IP Deskphone 84 Logging off multiple user accounts 85 Making an emergency call 200s 85 Location information a aasa ee eaee 87 Configuring the Avaya 1165E IP Deskphone 89 Adjusting the display screen contrast 89 Creating the idle screen text display 90 Setting up the Backlight Screensaver 91 Configuring Menu Auto back out aaa 92 Selecting a ring patten 00
116. ed Unavailable Select 2 Choose one of the following Press the Select context sensitive soft key to select Presence Back Press the Back context sensitive ac soft key to return to the previous L step Additional features 3 You can choose a more detailed message for other users to see or you can select None if you do not want to give additional information 4 If you chose Connected in step 1 press the Up Down navigation key to highlight one of the following details None Away Out to Lunch Be Right Back If you chose Unavailable in step 1 press the Up Down navigation key to highlight one of the following details None Busy On vacation Offline Note You can create your own Presence message to appear on screen which become available when you program a feature key as a shortcut For more information see Adding a new Presence state message on page 269 Additional features Finish 5 Choose one of the following Press the Finish context sensitive soft key to select the Presence detail and finish the procedure Back Press the Back context sensitive sd soft key to return to the previous step Remove a programmed feature key You can remove a feature key by using one of the following methods 1 Edit context sensitive soft keys See To remove a feature key using the Edit context sensitive soft key on page 25
117. ed and the server is down the IP Deskphone does not ask for updates again Multiuser The Multiuser feature allows multiple SIP user accounts to be active on the IP Deskphone at the same time This allows a single IP Deskphone to be shared among multiple users each with their own account allowing each user to receive calls without logging off other users You can have multiple user accounts for example a work account and a personal account active at the same time on the same IP Deskphone You can use the following features during a call e Initial login on page 280 e Logging out on page 282 e Server failover on page 283 e Upgrade impacts to user profiles on page 284 e Line keys on page 285 e Making a call on page 287 e Receiving a call on page 288 e Being in a call on page 288 e Instant Messages on page 289 e Menu features on page 290 e Modifying settings on page 290 e Programmable keys on page 291 e Address books on page 293 e User status on page 294 e Notifications on page 297 e Account Selection on page 298 Initial login For an initial login you must enter a user name and password and specify your login to either be permanent or to expire You can also specify which SIP domain you want to access The Domain key allows you to select a domain from the configured list but you cannot modify the domains You c
118. ed on an existing directory Address book group Prefs 1 From the ldle screen press the Prefs pa context sensitive soft key press the More context sensitive soft key until you see Prefs FU 2 Press the Up Down navigation key to Ce gt highlight Feature Options then choose Feature keys The main feature key programming screen appears Advanced features Bulk 3 Press the Bulk context sensitive soft a The Program Key Bulk commands screen appears 4 Press the Up Down navigation key to highlight Feature key creation Select 5 Press the Select context sensitive soft key The Create keys screen appears 6 Press the Up Down navigation key to highlight the type of programmed keys you want to create by bulk command You can choose one of the following options Speed Dial Send IM Call Forward Select 7 Choose one of the following sd Press the Select context sensitive soft key Back If you press the Select context sensitive at soft key the Select Source screen L appears Press the Back context sensitive soft key to dismiss the screen Advanced features Select L Back n Press the Up Down navigation key to highlight the source data for the bulk key creation You can choose one of the following options Friends Groups if you have existing groups in your address book Address book Press the Sele
119. ee eee eae 15 IP Deskphone display ee eee eaee 22 USB SUPPOME 2 404 055 2564 ceded PAG ha Ae had KA 23 Available Avaya 1165E IP Deskphone call features 2 0 AA eee 24 Context sensitive soft keys 00 0 aaa 25 Idle display screen after dial padinput 31 In call context sensitive soft keys 32 Navigation keys e ee eee 42 Using a USB Mouse 2 02 cece 44 Available Avaya 1165E IP Deskphone call features 45 Security features 022000 eee 45 Secure connection 00 00 cee ee 46 Regulatory and safety information 48 ONE Ha ad ae DAANAN oad cana NAA NANG 51 Using your Avaya 1165E IP Deskphone 52 Getting Started 0 ee 52 Before you begin 000 e eee ee 53 Connecting the components aasa aae 53 Removing the stand cover 005 55 Connecting the AC power adapter optional 56 Connecting the handset 0 0 eee ee eee 57 Connecting the headset optional 58 Selecting the headset tuning parameter 58 Connecting the LAN ethernet cable 59 Installing additional cables AA 60 Wall mounting the IP Deskphone optional 60 Entering text si maana pan KANG aes pe a ede eas 62 Entering text using the telephone dialpad 63 Enabling and disabling the Ends Dialing f
120. een In the Services menu select Phone Information and then press the Details context sensitive soft key Figure 55 on page 317 displays the Phone Information Details screen Figure 55 Phone Information Details screen Details Primary User Alice Primary Domain Avaya com MAC 0022CFOOF49B IP 222 111 222 111 CELL The Phone information details list the following e Primary User Primary Logged in User name Primary Domain Primary login domain e MAC Device MAC address IP IP Deskphone IP Address e Device Licensing Token usage information License or token usage information for the phone It is an optional item in the phone information To dismiss the details screen and return to the previous display press the Back context sensitive soft key Screensaver screen lock You can lock the display of the IP Deskphone using a timed Screensaver Lock Advanced features When the screensaver is active it clears the programmed keys of the plugged in Expansion Module If you have logged into the IP Deskphone then you are not logged out but the line key label clears and makes the IP Deskphone inactive The SernSvr context sensitive soft key is located on the idle screen This key is available only if the screensaver is enabled and is accessed by pressing the More context sensitive soft key until ScrnSvr appears Pressing the ScrnSvr context sensitive soft key causes the current screensaver timer to turn
121. egulatory and safety information Other US Canada Hearing Aid Compatibility HAC as per FCC Part 68 This equipment complies with the CE Marking requirements C EU Countries This device complies with the essential requirements and other relevant provisions of Directive 1999 5 EC A copy of the Declaration may be obtained from http support avaya com css appmanager public support Australia AS ACIF S004 Voice Frequency Performance Requirements for Customer Equipment Using your Avaya 1165E IP Deskphone Using your Avaya 1165E IP Deskphone After you familiarize yourself with the Avaya 1165E IP Deskphone features you can start to use the IP Deskphone Getting Started This section provides information about how to use the Avaya 1165E IP Deskphone Carefully read each section before you operate the new Avaya 1165E IP Deskphone The following sections describe details about the Avaya 1165E IP Deskphone Before you begin on page 53 Connecting the components on page 53 Entering text on page 62 Accessing the Avaya 1165E IP Deskphone on page 70 Configuring the Avaya 1165E IP Deskphone on page 89 Using your Avaya 1165E IP Deskphone Before you begin CAUTION Damage to Equipment Do not plug your Avaya 1165E IP Deskphone into a regular telephone jack This can result in severe damage to the IP Deskphone Consult your system administrator to ensure that you plug your tele
122. ensitive soft key select Audio select Voice and then select Handset 2 To adjust the handset volume use one of the following methods Press the Left Right navigation key 4 to increase or decrease the volume bid of the handset Press the Volume fixed key to a Volume increase the handset volume or pa press the Volume fixed key to decrease the handset volume O0 Vome Note To adjust the volume during a call use only the Volume and Volume fixed keys 3 Choose one of the following Set Back Press the Set context sensitive soft key to set the selected volume and or return to the Voice menu Press the Back context sensitive soft key to keep existing configurations and return to the Voice menu Configuring the Avaya 1165E IP Deskphone You can adjust the headset volume on the Avaya 1165E IP Deskphone To adjust the headset volume Prefs 1 Press the Prefs context sensitive soft key select Audio select Voice and then select Headset 2 To adjust the handset volume use one of the following methods Press the Left Right navigation key 4 gt to increase or decrease the volume of the handset Press the Volume fixed key to increase the handset volume or press the Volume fixed key to decrease the handset volume A a d q Volume Note To adjust the volume during a call use only the Volume and Volume fixed keys
123. er with the ability to remove all programmed feature keys from the IP Deskphone Autoprogramming does not overwrite feature keys already programmed and when the IP Deskphone detects if a feature key is already configured with Speed Dial Send IM or Call Forward for contact it does not create a new instance Note The autoprogramming feature options are dependent on your service provider and IP Deskphone configuration If you attempt to use the autoprogram feature Bulk context sensitive soft key fora feature that is not available to you the IP Deskphone displays the message This feature is disabled Contact your provider Additional features To autoprogram feature keys Prefs 1 Press the Prefs context sensitive soft Co key select Feature Options and select Feature Keys from the menu The Program Key screen opens as shown in Figure 38 on page 239 Bulk pm 2 Choose one of the following Press he Bulk context sensitive soft key Back Press the Back context sensitive soft key to return to the previous step 3 Select Feature key creation 4 Press the Up Down navigation key to 4 gt highlight one of the following services o that you want to autoprogram 1 Speed Dial Select 2 Send IM pa 3 Call Forward Select Cd 5 Choose one of the following Press the Select context sensitive soft key to autoprogram the feature Back keys with the selected service L Press the Ba
124. ering the call e Pressing the Unlock context sensitive soft key prompts you to enter the password for the screensaver The primary user line key is displayed but not active during the password prompt to give an indication about whose password is in use e Picking up the handset and dialing digits activates the line function display for emergency calls only If you try to place an outgoing call a message is displayed and the screensaver starts again Advanced features f you make an emergency call while the screensaver is active the call is placed using the primary user The Network menu is accessible to administrators double press of the services key even when the screensaver is active e f user defined passwords are allowed a mechanism to disable the screensaver allowing the administrator to reset the user defined password is accessible through the network menu This mechanism also invokes remotely from the phone s console through an SSH connection e All expansion modules are cleared of programmed keys until the screensaver is deactivated e If you reboot the IP Deskphone when there is an active screensaver If autologin is enabled then the screensaver remains active after the IP Deskphone reboots and completes the login If autologin is not enabled then the screensaver setting remains enabled but not active after you log back into the IP Deskphone manually Background image The IP Deskphone
125. es calls to that account to be rejected with a busy indication however calls to other accounts can be received When DND mode is active for an account the line key of the particular account periodically displays a DND indicator on its label The following scenarios apply to DND e If you select a single account and the account is already in DND mode then you are asked if you want to disable DND rather than asked if you want to enable DND e If you select a single account and the account has Call Forwarding active then an error message appears indicating that DND cannot be activated e If you select the option all and if at least one account is not in DND mode then the DND mode is activated for all accounts If any account is in Call Forward mode Call Forward is disabled e If you select the option all when all accounts are in DND mode DND mode is deactivated for all accounts When using a programmed DND feature key the account that is impacted by the DND feature key is determined when the feature key is configured When the DND feature key is pressed the DND feature behavior is the same as previously described except no confirmation prompt is displayed The operation is performed immediately and a message indicating what was done is displayed DND mode for each account is persistent If you restart the IP Deskphone or log out and log in the account maintains the original state Call Forwarding Selecting the Call
126. eskphone controls Figure 1 shows the Avaya 1165E IP Deskphone Figure 1 Avaya 1165E IP Deskphone Self labeled line programmable feature keys Feature Status Lamp Message waiting Indicator High resolution graphical display screen Context sensitive soft keys Navigation and Enter keys Message Inbox key AH Shift Outbox key Quit Stop key Directory key Goodbye ki Volume Control ee ee Expand key Mute key ve a E z Headset key Hold key Handsfree key Dialpad If supported by your server the Feature Status Lamp provides a user defined alert Contact your system administrator to find out if this feature is available for you This section describes the controls on your Avaya 1165E IP Deskphone Your Avaya 1165E IP Deskphone can have fixed keys with icons or with labels This document presents both versions of the fixed key a A k The keys on either side of the LCD display area are Self labeled Line Programmable feature keys with labels on the LCD The system administrator can reserve some keys for specific functions during tasks and for advanced configuration You can define these keys for specific functions such as Call Forward Note The key on the lower right is reserved as your default line key Context sensitive soft keys are located below the display area The LCD label above each key changes based on the active feature Use the Volume control b
127. ess Book stored in your Avaya 1165E IP Deskphone Using Local Search You can search for a contact that is stored in your Address Book To search for a contact stored in your Address Book Using Global Search i Ya yee 1 Press the Services fixed key select S amp S _ Services Search and then select Local Search from the menu 2 Press the Up Down navigation key and then press the Select context sensitive a x s soft key to choose a search criteria 4 gt 1 User Name 2 me Select 3 Phone Number The Address Book Search Exit Press the abc 123 context sensitive soft key to toggle between alphabetic and numeric characters Use the dialpad to enter the search information for the contact Choose one of the following Press the Search context sensitive soft key Press the Back context sensitive soft key to return to the previous menu Note When the search is unsuccessful the following message appears No entries found for lt search criteria When a search result is successful you can do one of the following Press the Up Down navigation key to highlight a contact from the search result and press the Call context sensitive soft key to initiate a call Press the Search context sensitive soft key to start a new search Press the Exit context sensitive soft key to return to the idle screen The Address Book 7 When a search resu
128. essing operations When the IP Deskphone receives these commands the IP Deskphone maps them to the corresponding key events except the Volume Up Down keys as if the keys on the IP Deskphone are pressed If the corresponding keys on the IP Deskphone are used instead the IP Deskphone sends the HID commands to the headsets to allow the headsets to update their internal state machine LEDs Both types of headsets have LEDs on the base station for status indication These LEDs are controlled by the headset base stations themselves according to their internal state machines The IP Deskphone has no direct control of these LEDs Configuring the Avaya 1165E IP Deskphone Table 14 Third party USB headset with HID support features Part 2 of 4 Part 2 of 4 Feature Description Attached Indicator Both types of headsets can have attached indications independent of the IP Deskphone operations The GN Netcom Jabra 9350 headset can take over 3 seconds to complete the enumeration process after the headset is attached to the IP Deskphone During enumeration the LEDs at the bottom of the base station flash The enumeration process is complete only when there is a blink at the headset piece and the base LEDs become solid Back Light Not applicable Message Waiting Not applicable External Alerter Not applicable Incoming Call When there is an incoming call the IP Deskphone sends an alerting event to
129. ethod A using the mounting holes on the bottom of the phone stand or method B using a traditional style wall mount box with an RJ 45 connector and 15 centimeter cm 6 inch RJ 45 cord not provided Complete steps 1 7 as needed before you wall mount your phone Using your Avaya 1165E IP Deskphone Method A 1 Press the wall mount lever and pull the phone away from the stand as shown in Figure 13 on page 61 2 Use the stand cover the part you removed in Removing the stand cover on page 55 to mark the wall mount holes by pressing the bottom of the stand cover firmly against the wall in the location where you wish to install the phone Four small pins on the bottom of the stand cover make marks on the wall 3 Use the marks as a guideline for installing the wall mount screws not provided Install the screws so that they protrude 3 millimeters mm 1 8 inch from the wall 4 Install the phone stand mounting holes over the screw heads as indicated in Figure 12 on page 60 Method A You need to remove the phone from the wall to adjust the lower screws 5 When the lower screws are snug install the deskphone on the mounting screws and then tighten the top screws Figure 13 Rotate the phone into the wall mount position Using your Avaya 1165E IP Deskphone Method B 1 Attach the 15 cm 6 inch CAT5e cable 2 Position the stand over the mounting rivets and slide the phone down the wall so that
130. evious menu and not send the IM Initiating a call from an Instant Message To initiate a call from the IM Inbox press the Expand fixed key or press the Msgs context sensitive soft key and then select Instant Messaging from the menu Note f your service provider requires that a Directory Number DN be used to initiate a call you cannot initiate a call from an Instant Message To initiate a call from an Instant Message Msgs 1 Choose one of the following Press the Msgs context sensitive soft key and then select Instant Messaging from the menu Press the Expand fixed key 2 Press the Up Down navigation key to highlight an IM from the list of Instant e Messages Instant Messaging View 3 Press the View context sensitive soft key to access the IM Call 4 To initiate a call to the contact who sent pe you an IM press the Call context sensitive soft key The Avaya 1165E IP Deskphone goes off hook and initiates the call Deleting an Instant Message To delete a single IM all the IMs from one contact or all the IMs in your IM Inbox complete the necessary steps in the following procedure Msgs 1 Choose one of the following L Press the Msgs context sensitive soft key and then select Instant Messaging from the menu so Expand Press the Expand fixed key ats d View 2 Press the View context sensitive soft O key Instant
131. eys to scroll to the required entry Press the Select key 3 Enter the message and press Send IM Context sensitive soft keys The following context sensitve key menus are provided below e Idle phone display on page 360 e Active call display on page 363 Idle phone display Redial abc Msgs More n LI LI More context sensitive soft key menu first CallFWD DND Retrve More LJ Quick reference More context sensitive soft key menu second ScrnSvr Presnce Prefs More CT TT Lo When you press the More context sensitive soft key for the third time you return to the first menu list A description of the context sensitive soft keys available with the phone is idle is provided below Redial or NewCall Redial the last dialed number e If there is no stored redial number NewCall appears and has the same effect as pressing the primary user line key dial prompt Toggle between alpha and numeric input modes e To type letters abc must be displayed e To type numbers press abc to display 123 on the menu list Display the Messages menu 1 Voice Mail Use to access your Voice Mail The IP Deskphone con nects to the server to retrieve your Voice Mail 2 Instant Messaging Use to access your IM box From the IM box yo
132. f an IP Deskphone In a multiuser configuration even when the banner text is enabled the banner does not appear to the secondary user logins Figure 54 on page 316 displays the login banner screen Advanced features Figure 54 Login banner screen Login Banner Welcome to the Avaya 1165E IP Deskphone login Banner screen Press OK to complete your login process You can dismiss the banner screen While you dismiss the banner screen the IP Deskphone switches to DND mode until the banner is dismissed Outgoing or incoming calls are not allowed other than emergency calls until you dismiss the banner You can see pop up messages or prompts on the bottom of the banner screen after you dismiss the login banner Phone Information Details screen The Phone Information details screen displays the Primary user Primary domain MAC address and IP address of the IP Deskphone The contents of this screen include user and IP Deskphone identifiable information that may need to be protected per US Federal DoD requirements guidelines Attention To hide information that is protected the administrator can disable the Details context sensitive soft key on the main Phone Information screen If the Details context sensitive soft key is disabled you cannot view details on the Phone Information details screen Advanced features If the Details context sensitive soft key is enabled you can view the Phone Information Details scr
133. f the appropriate account is accessed only if it is available otherwise the local address book is used The network based address book of secondary users can only be accessed in selection mode You cannot modify an address book of a secondary account on the IP Deskphone However modifications made remotely to the address book such as using a different client or the Personal Agent are reflected on the IP Deskphone The local address book is shared by all accounts that do not have a network based address book You can modify the local address book only if the primary account has no network based address book Changes to the network based address book of the primary account are not reflected in the local address book The Friends view always accesses and modifies the address book of the primary account local or network based There is no selection mode for the Friends view You can only monitor and view the presence information of Friends of the primary account in Friends view User status This section describes the features associated with the User status Do Not Disturb Selecting the Do Not Disturb command from the Services menu prompts you to specify which account should be placed in DND mode The option all allows you to place all accounts in DND mode Selecting an option requests you to confirm the operation before proceeding The option all is highlighted by default Activating DND for a specific account automatically caus
134. feature key is presented from the call server automatically if a feature is programmed and can also be edited and changed by the user Context sensitive means that the labels that appear above the soft keys present the features that are available to the user at that time The soft key labels change depending on the active feature or the state of the call Self labeled line programmable feature keys are referred to as line feature keys and context sensitive soft keys are referred to as soft keys throughout this document shows an idle LCD screen Figure 3 Avaya 1165E IP Deskphone LCD screen Dexter R Jin Xue Henry B 55339 Reshmi 55338 CS 1000 Nov23 9 44 am Avaya New callers 8 Trans Conf Forward The Avaya 1165E IP Deskphone has a USB port for connecting a USB keyboard USB mouse USB headset and USB flash drive The Avaya 1165E IP Deskphone supports powered downstream 1 1 compliant USB hubs including USB 2 0 hubs if they offer USB 1 1 backwards compliancy There are two levels of power for the USB port e When you power the Avaya 1165E IP Deskphone through Ethernet POE the Avaya 1165E IP Deskphone provides up to 100 mA at 5 volts for the USB port e When you power the Avaya 1165E IP Deskphone through local AC power the Avaya 1165E IP Deskphone provides up to 500 mA at 5 volts on the USB port Note Current limiting can obstruct the working of complex devices such as USB keyboards with built in hu
135. fered within them Avaya does not guarantee that these links will work all the time and has no control over the availability of the linked pages Warranty Avaya provides a limited warranty on this product Refer to your sales agreement to establish the terms of the limited warranty In addition Avaya s standard warranty language as well as information regarding support for this product while under warranty is available to Avaya customers and other parties through the Avaya Support Web site http www avaya com support Please note that if you acquired the product from an authorized reseller the warranty is provided to you by said reseller and not by Avaya Licenses THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE HTTP SUPPORT AVAYA COM LICENSEINFO ARE APPLICABLE TO ANYONE WHO DOWNLOADS USES AND OR INSTALLS AVAYA SOFTWARE PURCHASED FROM AVAYA INC ANY AVAYA AFFILIATE OR AN AUTHORIZED AVAYA RESELLER AS APPLICABLE UNDER A COMMERCIAL AGREEMENT WITH AVAYA OR AN AUTHORIZED AVAYA RESELLER UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE WAS OBTAINED FROM ANYONE OTHER THAN AVAYA AN AVAYA AFFILIATE OR AN AVAYA AUTHORIZED RESELLER AND AVAYA RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU AND ANYONE ELSE USING OR SELLING THE SOFTWARE WITHOUT A LICENSE BY INSTALLING DOWNLOADING OR USING THE SOFTWARE OR AUTHORIZING OTHERS TO DO SO YOU ON BEHALF OF YOURSELF AND THE ENTITY FOR WHO
136. ff hook dialing methods Press the Line feature key Lift the handset ao Press the Headset fixed key Press the Handsfree fixed key Headset I The IP Deskphone produces a dial tone 2 You can make a call using one of the following methods oe Enter the phone number or SIP i address by using the dialpad l Note The abc 123 context sensitive abc soft key toggles between alphabetic and pm numeric input Making a call Redial L VMail Alex LU Send Press the Redial context sensitive soft key to dial the last dialed number Note The Redial context sensitive soft key only appears if a number or address was previously entered Press the Msgs context sensitive soft key and then select Voice Mail from the Messages menu to access your voice mail Press the Speed dial feature key that you programed to call with a commonly used or important phone number or SIP address Note You can program a feature key to use as a Shortcut to dial a number or a SIP address For more information see Using Call Forward on page 262 Press the Send context sensitive soft key to immediately initiate the call Note The Avaya 1165E IP Deskphone automatically initiates a call shortly after you enter the SIP address or phone number Making a call Making a call using on hook dialing You can make a call by using on hook dialing Enter the SIP address or t
137. for handset headset and handsfree e Alerting Volume adjustment e Idle Screen display text e Display Contrast and Backlight Screen Saver settings e Voice Mail settings number and mailbox ID e User location from a server provided list e Time Date and Zone format settings e Call Subjects e Call Decline reasons e Instant Messaging settings and Instant Message Inbox Outbox e Default dialing alpha numeric e Call Ignore action local network Search method Name First character Index e User Presence selection e Dialing pattern default alpha numeric e Address Book entries e Call Inbox and Call Outbox entries e Programmable keys configuration e Ends dialing configuration Accessing the Avaya 1165E IP Deskphone Overwriting your personal Address Book When an address book exists on a call server such as an address book for a specific company you can update your personal Address Book with an address book from the call server The system administrator configures the system to enable this feature If a new address book is available on the call server the Avaya 1165E IP Deskphone prompts you to download the latest address book Confirmation logon screen When you complete the logon process the logon confirmation screen appears as shown in Figure 16 on page 84 Press the OK context sensitive soft key to complete the logon process If the login is unsuccessful a login error message Failed to login user
138. ft key to park the current call Press the more context sensitive soft key to select a new menu list of context sensitive soft keys The next available menu list contains the following context sensitive soft keys Retrve Conf Prefs more When you press the more context sensitive soft key for the second time the following context sensitive soft keys appear on the menu list Retrve Conf Press the Retrve context sensitive soft key to retrieve a parked call by token See Retrieving a Parked Call on page 229 Press the Conf context sensitive soft key to place another call which can be used for a conference call This context sensitive soft key has the same behavior as the NewCall context sensitive soft key While on an active call Prefs Press the Prefs context sensitive soft key to i display the Preferences menu The menu items include the following 1 Display use to adjust the display settings of the LCD screen 2 Audio use to adjust tones and volume settings to configure a USB headset and to access the Bluetooth wireless technology setup 3 Feature Options use to configure the following Feature keys Call Decline Reasons Call Ignore Action Call Subjects Call Fwd Notification Answer Mode Settings appear when the Auto Answer Made is enabled on the IP Deskphone 4 Language use to change the interface language 5 Misc Opti
139. fter the IP Deskphone is upgraded to Release 4 0 software the IP Deskphone may contain user profiles with old user name associations When a primary account with no associated profile is registered the IP Deskphone looks for an old user profile associated with that user name If an old user profile associated with that user name is found the user profile becomes permanently associated with that account and is no longer associated to a list of user names Example e An Avaya 1165E IP Deskphone with SIP Software Release 2 x has the following user accounts logged in and logged out Uuser1 domain1 com user2 domain1 com user1 domain2 com A user profile is created for the first account and is reused for the second account The third account reuses the same profile as it has the same user name as the first account e The IP Deskphone is upgraded to SIP Software Release 4 0 A user logs to the primary account user3 domain1 com No profile is found for that account a new profile is created automatically The user logs out then logs to the primary account user2 domain1 com No profile is found for that account but a Release 2 x user profile is found to be associated to the user name user2 The profile becomes associated to user2 domain1 com The profile is loaded and user2 now has access to the call logs and most preferences available before the upgrade User2 logs out then logs in
140. g groups is displayed and the screen prompts you to select a group Press the Up Down navigation key to highlight the required entry Advanced features 7 Choose one of the following options Select Press the Select context sensitive soft key to assign your new address book entry to the group that you selected Edit Press he Edit context sensitive soft key to modify the name of an existing group Add Press he Add context sensitive soft key to add a new group invokes the add group screen Back Press the Back context sensitive soft key to dismiss the screen and return to the previous screen To add a new group Add 1 From the Select Group screen press the Add context sensitive soft key 2 Choose one of the following Gag Use the dialpad to enter the group FEE name and then press the Ok context sensitive soft key Ok Note f the name of the new group Ld already exits an error screen appears Back Press the Back context sensitive soft key to return to the previous menu Advanced features Speed Dial List When configuring the provision a feature key can be used as a Speed Dial List You cannot modify or delete the feature key used by the Speed Dial List Also you cannot modify the content of the Speed Dial List Invocation of the speed dial list is similar to other feature key invocation The speed dial list key causes a f
141. gation key to C highlight the new language you want to use Accessing the Avaya 1165E IP Deskphone Select 3 Choose one of the following O Press the Select context sensitive soft key to change the language to the highlighted language from the list The phone returns to the User Login screen and uses the selected language Back Ld Press the Back context sensitive soft key to keep the existing language and return to the User Login screen Logging on to your IP Deskphone You need to log on to your IP Deskphone when you first install and restart your IP Deskphone and anytime you log off or reboot Note When you log on to the Avaya 1165E IP Deskphone for the first time the system prompts you for a location For more information see Selecting a location on page 80 Note The Avaya 1165E IP Deskphone retains the previous user logon ID which appears after the ID prompt whenever the IP Deskphone reboots If Authentication is enabled by your system administration you can enter your independent of your user ID The authentication ID is used when the server challenges the IP Deskphone To logon to the Avaya 1165E IP Deskphone abc 1 Press the abc 123 context sensitive soft key to toggle between alphabetic or numeric input Accessing the Avaya 1165E IP Deskphone oa 2 Use the dialpad to enter your user ID Ga login at the prompt se Note Use the left navigation key to backspac
142. h drive can be used for the following e To extend the hardware storage in the IP Deskphone Advanced features e To support file transfer between the PCs and the IP Deskphone to upload specific files or preferences into the IP Deskphone e To backup data stored in the IP Deskphone Presence of USB flash drive Navigate through the menus Services Phone Information USB to verify the presence of the USB flash drive attached to the IP Deskphone After you select the USB menu the attached USB flash drive is displayed along with other USB devices The name of the USB device directly appears from the USB device itself There is no explicit USB flash drive indication Feature characteristics USB flash drives with 8GB or less are supported A file browsing facility is available Most USB flash drives have an LED to indicate file operation in progress After you attach the USB flash drive to the IP Deskphone the IP Deskphone registers and mounts the USB file system Mounting the file system causes the LED to flicker If you disable USB device support then the IP Deskphone does not mount the USB file system and the LED does not light There is no explicit safe removal The USB flash drive can be removed safely when the LED indicator on the memory stick is off Enabling or disabling the USB Port In the Services Phone Information USB Devices screen if the value of Enable USB Port is No then the USB information does not displa
143. h of time of the session If you choose to use the default duration Permanent you remain logged on to the phone until you log off To set the login duration 1 Choose one of the following Next Press h Nextcontext sensitive soft p key to set the logon duration to Permanent A login confirmation screen appears Timed Press the Timed context sensitive panas soft key to open a screen to set a maximum time to remain logged in Note f you press the Timed context sensitive soft key you must then set the duration of the login Period 2 Press the Period context sensitive soft key to toggle the logon duration entries between hours or days 3 Do one of the following Hate Use the dialpad to enter the number aaa of hours or days you want to remain ET TI logged on and press the Next context sensitive soft key Next Accessing the Avaya 1165E IP Deskphone Back Press the Back context sensitive soft key to return to the permanent logon screen Cancel Press the Cancel context sensitive soft key to retum to the first logon screen Logging on multiple user accounts The Avaya 1165E IP Deskphone has a multiuser feature that allows multiple SIP user accounts to be active on the IP Deskphone at the same time For more information about logging on multiple users see Multiuser on page 279 Timed logoff When you determine a logon time other than permanent the Avaya 1
144. hat contain letters and numbers that make up for example a SIP address Using your Avaya 1165E IP Deskphone You can use the following methods to enter and edit text on your Avaya 1165E IP Deskphone e Entering text using the telephone dialpad on page 63 e Entering text using the USB keyboard on page 68 Entering text using the telephone dialpad For applications that offer text input when you use the dialpad to enter text the system activates the abc 123 context sensitive soft key You can toggle between numeric and alphabetic input as follows When the context sensitive soft key label is abc you can enter alphabetic text e When the context sensitive soft key label is 123 you can enter numbers Figure 14 Context sensitive soft key abc 123 Next abc For example if you want to enter the lower case letter a press the abc 123 context sensitive soft key to toggle to alphabetic input Then press the number 2 key once If you wantto enter the upper case letter C press the number 2 key six times You can cycle through the letters and the numeral by pressing the number button repeatedly To create names or words that contain two adjacent letters that appear on the same button for example the word press you can do the following 1 To enter the first character press the dialpad key 6 2 Pause briefly Using your Avaya 1165E IP Deskphone To enter the next letter press the dialpad key
145. he phone number before going off hook Note When you use this method you cannot toggle between alphabetic or numeric input To make a call using on hook dialing Gaia 1 Dial the number or SIP address GaGa fal Eel fal Baa 2 Continue the call by using one of the Chad following methods Press the line feature key Headset 1 Press the headset fixed key am Press the Handsfree fixed key 3 To terminate the call choose one of the following a 3 Replace the handset into the cradle Goodbye Press the Goodbye key Using handsfree calling While on an active call you can switch between the handset and handsfree mode Making a call To end a handsfree call BC Goodbye Press the Goodbye key To mute a handsfree call oe 1 Press the Mute key AD Mute The LED indicator lights UM 2 Press the Mute key again to return to a 1a two way handsfree conversation To switch from the handsfree to handset mode Lift the handset To switch from the handset mode to handsfree mode CEDE Handsfree 1 Press the Handsfree key The LED indicator lights with a solid red light 2 Replace the handset Making a call To use a headset 1 Connect the headset to the headset jack or the handset jack OQ Headset N 2 Press the Headset key The LED indicator lights BC Goodbye 3 Press the phone Goodbye key or press the button on the wireless headset if equipped to rele
146. he previous menu without implementing any changes 3 Press the Up Down navigation key to highlight one of the following None no restriction Name restricts only the name Address restricts only the address All restricts name and number Additional features Outgoing call privacy You can restrict the information for outgoing calls from your phone by configuring the Outgoing Call Privacy setting To configure Outgoing Call Privacy Prefs 1 Press the Prefs context sensitive soft C key select Misc Options and then Outgoing Privacy from the menu 2 Choose one of the following Change 77 71 Press the Change context sensitive soft key to change the Outgoing Privacy restriction to the highlighted restriction Back CT Press the Back context sensitive soft key to return to the previous menu without implementing any changes 3 Press the Up Down navigation key to highlight one of the following None no restriction Name restricts only the name Address restricts only the address All restricts name and number Additional features Multiple Appearance Directory Number Multiple Appearance Directory Number MADN also known as Bridge Line Appearance and using Single Call Appearance SCA allows multiple phones to appear as a single line to the caller Any of the IP Deskphones with an active MADN feature can initiate or answer a call but
147. he selected caller Press the All context sensitive soft key to clear all calls from the Call Inbox Press the No context sensitive soft key to return to the Inbox Accessing the calls in your Call Inbox during a call You can access the calls in your Call Inbox while you are in an active call To access the calls in your Call Inbox during a call 1 Press the Up Down navigation key to highlight a call from the list of calls in your Call Inbox Select 2 Choose one of the following Cid Press the Select context sensitive soft key to initiate a call to the highlighted caller Note This places the current call on Back hold if it is not already on hold een Press the Back context sensitive soft key to return to the in call screen Call Outbox Call Outbox The Call Outbox keeps a record of all outgoing calls made from your phone You can add the contact details of the calls in your outbox to your Address Book You can access the following details about the outgoing calls Name e Address e Time of the call e Number of Calls e Call Subject when used for a call Figure 28 on page 189 shows details of the Call Outbox screen while the phone is idle Figure 28 Call Outbox while phone is idle 1 Alice 2 Bob 3 Charles 4 David KET a 6 Rodney Call Outbox Accessing the Call Outbox You can access the Call Outbox and initiate a call when the phone
148. highlight a call from the list of missed calls Press the Right context sensitive soft key to view the details of the missed call Note You manage the missed call the same as any call that is in your Call Inbox For more information see Viewing the details of a call in the Call Inbox on page 180 and Initiating a call from the Call Inbox on page 185 To view all the calls in the Call Inbox press the All context sensitive soft key To delete the highlighted missed call or all missed calls press the Delete context sensitive soft key For more information see Deleting calls in your Call Inbox on page 187 Note The Avaya 1165E IP Deskphone deletes only the missed calls from the Call Inbox Exit 6 To exit the Inbox and return to the idle phone screen press the Exit context sensitive soft key Missed Calls Notification You can change the call log behavior so that the message xx new calls is cleared by entering the Inbox without having to select each missed call Figure 27 on page 183 displays the Message options screen Figure 27 Messages screen Messages 1 Voice Mail Settings 2 IM Settings Select Changing the Missed Calls Notification behavior Msgs 1 Press the Msgs context sensitive soft key Press the Up Down navigation key to highlight Missed Calls Notification Choose one of the following Press the Select context sensitive soft key
149. ie up a line since it is held on the call server Note 1 The Park Call feature is not available for all call servers Contact your system administrator or service provider to determine if this feature is available to you Note 2 The behavior of the Park Call feature varies depending on the call server This can affect the information appearing on the IP Deskphone Note 3 When you park a call to the server the server returns a retrieval code You must enter the code to retrieve the call from park Using Park Call The Avaya 1165E IP Deskphone prompts you with Press Park for server or User to park to a user To park a call to the server during a call Action 1 Press the Action context sensitive soft and select Park Call from the menu Park 2 Press the Park context sensitive soft key to park the call to the server To park a call to a specific user User 1 Press the User context sensitive soft key to park the call to a User While on an active call abc 2 Press the abc 123 context sensitive soft id key to toggle between alphabetic and numeric characters Bee 3 Use the Dialpad to enter the user name a to whom you are parking the call aaa aaa Park 4 You can do one of the following Press the Park context sensitive soft key to park the call to the user and Cl return to the previous menu ear pea Press the Clear context sensitive soft key to erase the input field Back Pres
150. ils for the selected entry J Press he Edit context sensitive soft Edit key to modify the displayed address book entry Back Press the Back context sensitive soft key to dismiss the screen and C return to the main address book screen To add a new contact to your Address Book gt 1 When the IP Deskphone is in the idle y J Directory mode press the Directory fixed key to access your Address Book Advanced features pam 2 Press the Add context sensitive soft key 3 Choose one of the following Use the dialpad to enter a name for the new contact and press the Next context sensitive soft key to continue Press the Back context sensitive Back soft key to return to the previous ad kaba 4 Choose one of the following Use the dialpad to enter a telephone number or SIP address URI for the new contact Press the Next context sensitive soft key to continue Press the Back context sensitive soft key to return to the previous menu Advanced features Yes Do one of the following to complete the entry Press the Yes context sensitive soft key to add the new entry to an address book group Press the No context sensitive soft key to add the entry to the address book without adding it to a group Press the Back context sensitive soft key to return to the previous menu If you choose to add the new contact to a group a list of all your existin
151. imary account is registered or the same primary account is re registered If the IP Deskphone is restarted after logging out of the primary account it returns to the login screen Logging in a new primary account leads to automatic login of secondary accounts The list of programmed feature keys is part of the IP Deskphone profile As a result logging out of one primary account and logging in on a different account could change the set of feature keys If a secondary account was assigned to a key that is also in the set of feature keys the secondary account takes precedence it is logged in and the feature key acts as aLine key If the account is logged out manually the programmed feature key becomes available Secondary account logout You can log out of a secondary account by selecting the secondary account in the Logout Select User screen This causes the secondary account to be removed from the autologin list If you restart the IP Deskphone the secondary account is not logged back in Server failover If the connection to your account proxy is lost then the IP Deskphone notifies your account and periodically attempts to reconnect Some features remain accessible for other accounts for example incoming calls but other features are not available until connection is re established or you cancel the reconnection Cancelling the call has the same effect as logging out If you are the primary account the IP Deskphone returns
152. immediately displayed Otherwise the primary account is always at the top of the list and is highlighted when the prompt is first displayed In all cases pressing the line key of an account highlights the corresponding item in the account list If no selection is made in a certain amount of time then the operation is cancelled Advanced features Advanced features The following chapter describes the following advanced features e Viewing the IP Deskphone information on page 299 e Accessing the services menu on page 300 e Network menu on page 311 e USB flash drive on page 312 e Customizable Banner for login on page 315 e Phone Information Details screen on page 316 Screensaver screen lock on page 317 e Background image on page 325 e Service Package Group Support on page 328 e Speed Dial List on page 337 e USB Flash memory device support on page 340 Viewing the IP Deskphone information You can view IP Deskphone information for the Avaya 1165E IP Deskphone To view the Phone information for the Avaya 1165E IP Deskphone 1 Press the Services hard key and select CP Services Phone Information from the menu You can view the following information e Load Ver e Software E M Software Advanced features e Presence e FeatActv e Srv Pkg Location Press the Details context sensitive soft key to show e Primary User e Primary Domain e M
153. ing Press the View context sensitive soft key to view the details of the sender followed by the message content For more information see Viewing the content of an Instant Message on page 203 Press the New IM context sensitive soft key to compose a new IM For more information see Composing an Instant Message on page 199 Press the Back context sensitive soft key to return to the idle screen Instant Messaging Viewing the content of an Instant Message When you view the content of an Instant Message you can do the following e Reply to the Instant Message See Replying to an Instant Message on page 203 e Initiate a Call to the contact See Initiating a call from an Instant Message on page 204 e Delete the Instant Message See Deleting an Instant Message on page 205 Replying to an Instant Message You can reply to an Instant Message To reply to an Instant Message Reply 1 Press the Reply context sensitive soft key to send an IM in response to the IM Jj you are viewing abc CO 2 Press the abc 123 context sensitive soft key to toggle between numeric and alphabetic input 3 Enter the message you want to send as a reply Instant Messaging Send 777 4 Choose one of the following Press the Send context sensitive Back soft key to send the IM when it is complete C Press the Back context sensitive soft key to return to the pr
154. ing a call 134 Message Inbox key 19 Message waiting indicator 18 Missed Calls 181 Msgs Messages key 26 Multiple Appearance Directory Number MADN 273 Mute key 16 N Navigation key 17 43 Network Menu 311 O Off hook dialing 135 On hold 209 On hook dialing 137 Outbox key 21 Outgoing call privacy 272 P Park Call 228 Park Call retrieval 229 Prefs Preferences key 28 31 37 39 42 212 213 215 Presence 267 Presence feature key program ming 251 Privacy settings 270 Proxy Domain 302 Q Quit Stop key 19 R Redirecting a call 149 Resetting the phone 305 Ring patterns 94 S Search function 171 Security features 45 Self labeled line programmable feature keys 16 Send IM feature key programming 250 Servcs Services key 33 38 39 Services key 20 Shift Outbox key 19 Speed Dial feature key 262 Speed Dial feature key program ming 246 T Terms 367 Transferring a call 224 Transfr Transfer key 225 U Updates 301 USB keyboard 68 USB Mouse 44 User profile 82 V Visual Alerter 353 Visual indicators 351 Voice Mail 26 226 Volume adjustment 95 Volume control 16
155. ing a call from the Call Outbox 191 Deleting calls from your Call Outbox 192 Viewing the details of a call in the Call Outbox 193 Accessing the calls in your Call Outbox during a call 194 Instant Messaging cece eee 196 Configuring Instant Messaging 196 Configuring IM automatic pop up 196 Configuring Instant Messaging pop ups 198 Configuring IM audible alert 198 Composing an Instant Message 199 Instant Message Inbox Outbox aaa 201 Accessing Instant Messages 201 Viewing the content of an Instant Message 203 Replying to an Instant Message 203 Initiating a call from an Instant Message 204 Deleting an Instant Message 205 While on an active call eee eee 207 Making a new call 0 eee 207 Initiating a call using the active c all context sensitive soft key menu 208 Cal Walng aaa NAGA Kana Gn DAG a HM be 208 Placing a call On Hold 22 209 Multiple calls On Hold naaa aaa 210 Using 3 way calling 2c eee eee 217 Setting up a conference call 2 2 0 219 Ad hoc conferencing when connecting to the Call Server 220 Edit Domain page a 222 Transferring a call anaana ee 224 Using the Park Call feature 0
156. ings IM Settings Voice Mail Settings Change Location Table 3 Menu items accessed during an in call session through context sensitive soft keys Part 10 of 10 More Press the More context sensitive soft key to return to the first menu list of context sensitive soft keys The next available menu list contains the following context sensitive soft keys Conf Trnsfer Audio More Unlock The Unlock context sensitive soft Ld key appears if you answer a Call when the IP Deskphone is locked with a password protected screensaver Navigation keys This section provides information about keys you can use to navigate within the menus of your Avaya 1165E IP Deskphone Note Menu items are sorted by number You can select menu items in one of the following ways Press the corresponding number on the dialpad and then press the Select soft key e Use the navigation key to scroll through the menu to highlight the item you want to select and then press the Select soft key Table 4 on page 43 describes the navigation keys and their functions Table 4 Navigation keys and functions Part 1 of 2 Navigation Key Cluster Function Press the Left or Right arrows on the Navigation Key Cluster to Scroll long lines of text when you view caller ID Note The Avaya 1165E IP Deskphone automatically scrolls long lines of text from right to left for
157. ive soft key to return to the previous screen Redrct 5 Press the Redrct context sensitive soft key to redirect the incoming call to the selected address Declining an incoming call You can decline an incoming call by pressing the Decline context sensitive soft key You can decline a call with or without giving a reason You can create custom decline reasons and you have the option of selecting one If you do not choose a custom decline reason the phone sends the default message User has declined call Note The Call Decline feature is not available for all call servers Contact your system administrator or service provider to determine if this feature is available to you The treatment that an incoming call receives when Call Decline is invoked depends upon the call server In a SIP environment the caller receives a call declined message and they no longer hear ring back In a non SIP environment the caller can continuously hear a ring back Receiving a call To decline an incoming call Decline 2 New pam Send Lo Back L Press the Decline context sensitive soft key to decline an incoming call Choose one of the following Press the Up Down navigation key to highlight a Decline Call Reason Press he New context sensitive soft key to create a new decline reason to send For more information see Creating a new Call Decline Reason on page 152 Note Highlight None t
158. ive soft key press the More context sensitive soft key until Presnce appears Press the Change context sensitive soft key Select Connected or Unavailable from the menu Additional features 4 Press the Add context sensitive soft Add key abc 5 Press the abc 123 context sensitive soft key to toggle between alphabetic and L numeric characters uag 6 Use the Dialpad to enter a new agga Presence state message aga aoe Ok 7 Choose one of the following Press the Ok context sensitive soft key to confirm the entry and Back complete the procedure D1 Press the Back context sensitive soft key to return to the previous step Configuring Privacy settings You can restrict caller information coming to the phone or caller information leaving the phone You can restrict the name SIP address or both from appearing on the screen Incoming call privacy You can restrict the information for incoming calls to your phone by configuring the Incoming Call Privacy setting Additional features To configure Incoming Call Privacy Prefs 1 Press the Prefs context sensitive soft C1 key select Misc Options and then Incoming Privacy from the menu 2 Choose one of the following Change Press the Change context sensitive Oo E soft key to change the Incoming Privacy restriction to the highlighted restriction Back ig Press the Back context sensitive Lo soft key to return to t
159. kphone is in the idle state Figure 4 Context sensitive soft keys when the IP Deskphone is in the idle state More Table 1 on page 25 lists the context sensitive soft keys that you can use to access menu items Table 1 Menu items accessed through context sensitive soft keys Part 1 of 7 Function Press the Redial context sensitive soft key to redial the last dialed num Redial or NewCall ber If there is no stored redial number the NewCall context sensitive soft key appears and has the same effect as pressing the primary user line key dial prompt Table 1 Menu items accessed through context sensitive soft keys Part 2 of 7 abc or 123 Function Press the abc context sensitive soft key to toggle between alpha and numeric input modes To type letters the abc context sensitive soft key must be displayed To type numbers press the abc context sensitive soft key to display the 123 context sensitive soft key on the menu list Press the Msgs context sensitive soft key to access the following features 1 Voice Mail use to call yar Voice Mail number Instant Messaging use to access the Instant Messaging Inbox Outbox Missed Call Notification use to access your Missed Call details Table 1 Menu items accessed through context sensitive soft keys Part 3 of 7 Function Press the More context sensitive soft key to select a new menu list of con
160. l The 3 way Call feature joins two calls on your IP Deskphone into one 3 way call You and the other two callers can speak together Alphanumeric Dialing Alphanumeric dialing refers to the spelling of names or words by entering alphabetic characters collocated with the numbers on the numeric dialpad of your Avaya 1140E IP Deskphone Call Decline This is a feature that you can use to decline a call which includes an option to send a reason for declining the call Call Forward This is a feature that you can use to transfer incoming calls to a predefined telephone number or SIP address Call Server This is the equipment operated by your service provider that manages the calls to and from your IP Deskphone Call Subject This is a feature that you can use to send a message to the person you are contacting as they receive the call from you A Call Subject appears on the display screen if the receiving telephone has a display screen and is capable of displaying Call Subjects Category 5 Cat5 This is a cable and its associated connecting hardware capable of transmitting at speeds up to 100 MHz used by 10BaseT 100BaseT4 and100BaseTX Terms you should know Category 5e Cat5e Most Cat5 cable manufactured after 1996 also supports 1000BaseT GigE installations and is designated Cat 5e Normally Cat5e cable has four pairs of copper wire Category 6 Cat This is a cable and its associated connecting hardwa
161. l Outbox To view details of the selected call press the Right navigation key See Viewing the details of a all in the Call Outbox on page 193 Call Outbox C Call 4 You can initiate a call from the highlighted call of the Call Outbox list or from the details of a caller screen by doing one of the following Lift the handset Press the Headset fixed key Press the Handsfree fixed key 5 Press the Call context sensitive soft key Deleting calls from your Call Outbox You can delete calls from your Call Outbox To delete calls from your Call Outbox 1 Press the Up Down navigation key to highlight a call from the list of calls in your Call Outbox 2 Press the Delete context sensitive soft key Call Outbox Yes 3 Select one of the following context pa sensitive soft keys Press the Yes context sensitive soft key to delete the highlighted call AllUsr Press the AllUsr context sensitive CJ soft key to delete all the calls from the selected caller All CT Press the All context sensitive soft key to clear all calls from the Call No Outbox Cl Press the No context sensitive soft key to return to the Outbox Viewing the details of a call in the Call Outbox You can view details of a call in the Call Outbox Call Outbox To view details of a call in the Call Outbox 1 To view the details of the selected call press the Right
162. le In this case the image file copies the images directory of the flash file system on the IP Deskphone e A success message appears on the screen displaying that the file is copied to the IP Deskphone successfully Figure 74 on page 348 displays a sample success message Figure 74 Sample Success message for File Manager Operation SON NG File Manager FILENAME has been sent to Destination successfully a OH NG Note After a file is selected there can be multiple reasons why the handling cannot complete The file size may exceed allowed limits there may not be enough space on disk a file with the same name may already exist or actions on the selected file type may not be allowed configuration flag Error conditions display a message on the screen and any action that may take some time to complete displays the In progress message on the screen as shown in Figure 75 on page 349 Advanced features Figure 75 Sample Failure message for File Manager Operation kaanak File Manager FILENAME send to Destination failed Reason al Scenario 2 If you want to copy the ring tone from the IP Deskphone into the USB drive Log into the device and plug the USB flash drive into the USB port of the IP Deskphone Press the Services hard key and choose File Manager Select the IP Deskphone from the select device screen The contents of their IP Deskphone are displayed Navigate to Sounds folder Select
163. lete the process To delete a sound file 1 Press the Up Down navigation key to highlight the sound file you want to delete 2 Choose one of the following Delete Press the Delete context sensitive soft key to delete the highlighted sound file from the list Press the Back context sensitive Back soft key to return to the previous CI menu To delete a language file 1 Press the Up Down navigation key to highlight the language file you want to delete Advanced features Delete L Back To delete a log file Delete L Back L Choose one of the following Press the Delete context sensitive soft key to delete the highlighted language file from the list Press the Back context sensitive soft key to return to the previous menu Press the Up Down navigation key to highlight the log file you want to delete Choose one of the following Press the Delete context sensitive soft key to delete the highlighted language file from the list Press the Back context sensitive soft key to return to the previous menu Advanced features To delete the system file without deleting the user profile Next 1 Choose one of the following Press he Next context sensitive soft key to delete the system file Back Press the Back context sensitive soft key to return to the previous menu 2 Log out or restart the phone to complete the
164. ling plan abc or 123 Press the abc or 123 context sensitive soft key to toggle between alpha and numeric input mode Subject Press the Subject context sensitive soft key to set a subject line to your outgoing call before pressing the Send context sensitive soft key Exit Press the Exit context sensitive soft key to clear the user input and return to the initial idle screen that displays the following context sensitive soft keys Redial abc Msgs More See Context sensitive soft keys on page 25 In call context sensitive soft keys When a call is active use the context sensitive soft keys to access the menu items shown in Figure 6 on page 33 Figure 6 In call context sensitive soft keys Conf Trnsfer Audio More Table 3 on page 33 lists the context sensitive soft keys you can use to access menu items during an in call session Table 3 Menu items accessed during an in call session through context sensitive soft keys Part 1 of 10 Conf Press the Conf context sensitive jomm soft key to obtain a dial tone to place another call during an active call or to make a conference call The Conf context sensitive soft key behaves like the NewCall context sensitive soft key Press the Trnsfer context sensitive soft key to transfer the current call to another location or to another contact Trnsfer Table 3 Me
165. ll Park Retrve Press twice to switch to Prefs Press three time to switch back to the main menu list Conf Trnsfer Audio Display screen icons The table below provides a list of the following display screen icons e Call state Icons to indicate the Call state of your phone Instant Messaging lIcons displayed when you view your instant message log The icon appears beside each IM to indicate the status Inbox Icons to indicate the status of each incoming calls in your Inbox Presence lIcons to indicate the presence state of those address book entries you designate as Friend Quick reference Call state Icon On hook On the phone dh On hold Pang Call Forward pA Do Not Disturb RE Outgoing call Incoming call ringing ai Missed call E Instant messaging icon New unread E39 Read Pata Replied to b Send IM Quick reference Incoming Call Answered Incoming Call Missed New rae Incoming Call Missed Reviewed Terminated Kam Presence icon Connected Inactive only available if audo presence is activated Unavailable Busy or Offline Active Available only available if audo presence is activated On the Phone only available if audo presence is activated Unknown O SG w Terms you should know Terms you should know 3 way Cal
166. lt is not successful Search you can do one of the following Lo Press the Search context sensitive soft key to return to the search menu and begin a new search Exit T Press he Exit context sensitive soft as key to return to the idle screen You can perform a global search for a contact To perform a Global Search for a contact i r m 1 Press the Services fixed key select S Services Search and then select Global Search from the menu 2 Press the Up Down navigation key and then press the Select context sensitive a soft key to choose a search criteria 3 aa gt 1 User Name 2 me Select 3 First Name Ld 4 Last Name 5 Phone Number abc 3 Press the abc 123 context sensitive soft ja key to toggle between alphabetic and numeric characters The Address Book 4 Use the dialpad to enter the search information for the contact 5 Choose one of the following Press the Ok context sensitive soft Back key sd Press the Back context sensitive soft key to return to the previous menu Note When the search is unsuccessful the following message appears No entries found for lt search criteria gt The Address Book Search Back When a search result is successful you can do one of the following Press the Up Down navigation key to highlight a contact from the search result and press the Call context se
167. mbol Selecting the headset tuning parameter You can select a headset from the following list of supported headsets e Type 1 Monaural and Binaural headset Monaural headset Plantronics Model number H251N Part number 64338 01 with cable Model Number A10 Part Number 66268 02 Binaural headset Plantronics Model number H261N Part number 64339 01 with cable Model Number A10 Part Number 66268 02 e Type 2 Monaural and Binaural headset Monaural headset Plantronics Model number HW251N Part number 75100 06 with cable Model Number A10 Part Number 66268 02 Binaural headset Plantronics Model number HW261N Part number 75101 06 with cable Model Number A10 Part Number 66268 02 e Type 3 Binaural headset Binaural headset GN Netcom Model number GN 4800 Part number 48492 09 After you select a headset the corresponding tuning parameters are applied automatically Using your Avaya 1165E IP Deskphone Perform the following procedure to select a headset 1 Press Prefs 2 Select Audio 3 Select Headset Type Connecting the LAN ethernet cable Note Your 1165E IP Deskphone supports AC power or Power over Ethernet PoE options including IEEE 802 3af standard power To use local AC power use only the Avaya approved Global Power Supply NTYS17xxE6 You can order the Avaya approved AC adapter separately To enable full functionality of your IP Deskphone connect yo
168. message Search completed No device found appears If this happens or if the headset times out and exits the search pairing mode power off the headset and repeat steps 4 to 8 If pairing is still unsuccessful pair the IP Deskphone to another wireless headset or contact the headset vendor When the name of your headset appears in the Found box press the Stop context sensitive soft key or wait for the search to finish When the search is complete the message Search Completed Found Device s appears Configuring the Avaya 1165E IP Deskphone g q t CE 10 11 12 13 14 15 If the name of your headset appears in the Found box proceed to step 15 If your headset is not displayed in the Found box select your headset from the list Press the Right navigation key one or more times to highlight the Found box Press the Enter key to start the edit mode Press the Down navigation key to open the Found list Press the Up Down navigation key to scroll and highlight your headset Press the Enter key to select the headset and close the list Press the Enter key to exit edit mode Press the Right navigation key one or more times to highlight the Pair button next to the Pair Device item and press the Enter key A dialog box appears with the prompt Enter PIN Use the telephone dialpad to enter the PIN for the wireless headset and press the Enter key Check
169. ming call See Ignoring an incoming call on page 156 e Receive an intercom call See Receiving intercom calls on page 157 e Receive paging calls See Receiving paging calls on page 158 Receiving a call Figure 23 Incoming call screen Lni Chad Scott 08 29 8 00am From Alex Smith alex smith comp com To Chad Scott chad companyb com Subject Daily Status Report Answer Redrct Decline Ignore Answering an incoming call When you can answer an incoming call you can choose one of four methods To answer an incoming call 1 Choose one of the following Answer Press the Answer context sensitive soft key that activates a Handsfree call Lift the handset Press the Headset fixed key Press the Handsfree fixed key Receiving a call Redirecting an incoming call When you receive a call you can choose to redirect the call to another destination without answering the call To redirect a call press the Redrct context sensitive soft key To enter a SIP address or phone number where you want the call redirected use one of the following methods e Enter the SIP address or phone number by using the dialpad e Selecta contact from the Address Book Call Inbox or Call Outbox To redirect an incoming call by using the dialpad Redrct 1 Press the Redrct context sensitive soft key to redirect an incoming call i The LCD screen prompts you to enter an addres
170. n ICES 003 Cet appareil numerique de la classe B est conforme a la norme NMB 003 du Canada Warnings e This is a Class B product In a domestic environment this product can cause radio interference in which case the user must take adequate measures e Operation is subject to the following two conditions 1 this device may not cause interference and 2 this device must accept any interference including interference that may cause undesired operation of the device e Privacy of communications may not be ensured when using this IP Deskphone Regulatory and safety information e This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment This equipment should be installed and operated with a minimum distance of 20cm between the radiator and your body excluding the handset This transmitter must not be collocated or operated in conjunction with any other antenna or transmitter To prevent radio interference to the licensed service this device must be operated indoors only and should be kept away from windows to provide maximum shielding CORES AURRE SERERA VCCI OREIBOC IIA BARRET CORB RAR OPATSCESAWELTHETH CO REPDIAPT LEV a VSR TEH ENE SBS eslFBCT TE REJET RRAS cE gt TIE LU RY ROS LTREU Table 5 lists EMC compliance for various jurisdictions Table 5 EMC compliance Part 1 of 2 Jurisdiction Standard Description United FCC CFR 47 Part Class B Emissions FC
171. n and User Settings screen pressing a line key highlights the corresponding account Each line key reflects the state of its account e fthereis a call for the account a phone icon shows the state of the call whether it is on hold or ringing e If there is more than one call the state of the most active call is displayed Missed incoming calls and new voice mail messages for the account are indicated with an icon This supplements the NN missed calls message on the idle screen and the red LED which cannot provide per account information MADN Do Not Disturb and Call Forwarding features also affect the appropriate line key icon of the account Making a call You can place a call using any of the registered user accounts The selected user account determines which proxy is used which domain name is used for the call target if none was specified who the target sees is calling and what service package dependent features are available The ways to initiate an outgoing call fall into two categories e always using the primary user s account e using a different explicitly selected account The usual way to select an alternate account is to press the line key of that account to obtain a dialing prompt If you initiate dialing by pressing digits from the Idle screen the primary account is used after you lift the handset press the Headset key or press the handsfree key The same applies if you initiate a call from the inbox
172. n hold ae Missed call Feature button icons Visual indicators Table 18 Display screen icons Part 2 of 3 Component icon Do Not Disturb RE Call Forward t Speed Dial list Send IM Instant Messaging New Unread EA Read E3 Replied to Inbox Incoming Call Answered Incoming Call Missed New Visual indicators Table 18 Display screen icons Part 3 of 3 Component icon Incoming Call Missed Reviewed AD Presence Terminated Connected Inactive Unavailable Busy or Offline Active Available On the Phone Oo o U Unknown O Visual Alerter Message Waiting Indicators The red LED light at the top right of the phone lights to indicate incoming calls or when a caller leaves you voice mail The blue LED light at the top left of the phone lights to indicate when you receive a new Instant Message or when unread Instant Messages are present in your Instant Message Inbox Visual indicators Table 19 on page 354 lists the visual indicator and the LED status Table 19 Visual Alerter Message Waiting Indicator LED Visual indicator LED status Red LED Voice mail left by caller Steady red light until message is reviewed Incoming call phone Fast blinking red light ringing New Instant Message Steady blue light until received message is reviewed New Instan
173. nd the primary account is active For example you can only use the Retrve context sensitive soft key to retrieve a parked call if call parking is allowed by the service package of the primary account Similarly accessing the Address Book either through the corresponding hard key or through the View menu usually displays the Address Book of the primary account However accessing the Address Book in select mode for example while dialing or selecting an item for a speed dial key accesses the address book of the latest user account used on the address input screen Modifying settings A number of preferences in particular Voice Mail and IM settings are per account The main Preferences menu includes an User Settings entry Selecting this entry prompts you to select a registered account After selecting an account a menu appears that lets you modify the settings of that account Per account call notification options The Call Settings entry in the User Settings menu provides a number of configuration options relating to how incoming calls for a particular account are treated e what kind of audio alert should be used ring tone beep nothing e whether the red LED should blink e whether the call should be added to the Incoming Calls log IM Settings IM Settings is located under User Settings Any change in settings on the primary account takes effect immediately You can also modify settings for a secondary account but they d
174. nd width If the Internet bandwidth is low you can improve the audio quality by changing the audio setting to low e Monitor Audio Quality used to view details about the audio quality of an active call OR Table 3 Menu items accessed during an in call session through context sensitive soft keys Part 5 of 10 Activate m The Activate context sensitive soft key appears when the call is not active The most common usage of this key is when the call displayed onscreen is a call that was parked against the user or a call that the user placed on hold Note The Activate context sensitive soft key never appears at the same time as the Audio context sensitive soft key More Press the More context sensitive soft key to select a new menu list of context sensitive soft keys three menu lists are available When you press the More context sensitive soft key a different selection of context sensitive soft keys appears Table 3 Menu items accessed during an in call session through context sensitive soft keys Part 6 of 10 More If you press the More context sensitive soft key once from the first menu list you access the following context sensitive soft keys NewCall Park Retrve More If you press the More context sensitive soft key from the first menu list twice you access the following context sensitive soft keys
175. nds Dialing 65 Numerics 3 way calling 217 A Action key 33 208 Active Call features 207 Address Book 83 159 Advance system features 299 Alphanumeric dialing 67 Answering a call 148 Audio key 34 Avaya 1100 Series Expansion Module 239 B Backlight Screensaver 91 Bluetooth wireless technology 121 C Call Forward 262 Call Forward feature key program ming 248 Call Inbox 177 Call Outbox 189 Call Subjects 139 Caller identification 147 Conference calls 219 Configuring the phone 89 Connecting the components 52 Context sensitive soft keys 16 25 Copy key 18 167 260 D Date format 101 Declining a call 151 Directory key 19 21 Display screen contrast 89 Display screen icons 351 Do Not Disturb 266 Do Not Disturb feature key pro gramming 249 Domain 71 E Enter key 17 Entering Text 62 Erasing user data 306 Expand key 17 Expansion Module 54 89 369 F Feature key auto programming 255 Feature key options 239 Feature key programming 240 Feature Status Indicator 196 Friends feature 231 Friends list 232 G Global Search 171 Goodbye key 18 H Handsfree Speaker key 17 Handsfree calling 137 Headset key 18 Hold key 17 209 Ignoring a call 156 Inbox key 21 Incoming call privacy 270 Instant Message composing 199 Instant Message Inbox Outbox 201 L Language display 100 Language selection 74 Local Search 171 Logging in 70 Logging out 84 Login duration 78 M Mak
176. ng them displays an error message The Do Not Disturb Call Forward and Presence keys are associated to a specific user account when they are created and determine which account s status to affect For more information see User status on page 294 By default you can press a Speed Dial programmed key to initiate a call using the primary account If a line key is pressed to obtain a dialing prompt and then a speed dial key is pressed the account of the line key is used When accounts are registered on different domains you can only program and use speed dial keys with targets that are reachable on the domain of the secondary account It is possible to program and use speed dial keys with targets that are only reachable on the domain of a secondary account The Speed Dial keys always uses the primary account to determine the presence state of the target Instant Message keys always use the primary account because IM support is disabled for secondary accounts Inbox outbox IM log There is a single inbox a single outbox and a single instant message log for each profile The detailed view of the call log entry indicates the local account associated to each entry that is the source of outgoing calls and the target of received calls Figure 50 on page 292 shows the Inbox in call details view Figure 50 Inbox call details view Answered From Remote User remote1 domain com LLL 01 14 10 1 20pm To user1 domain c
177. ns and then select Call Ignore Action from the menu Press the Change context sensitive key to Receiving a call change the Call Ignore setting to either Call Ignore Local or Call Ignore Network Note When you are on active call and you receive an incoming call do not press the Goodbye fixed key to ignore an incoming call If you press the Goodbye fixed key the current call disconnects Press the Ignore context sensitive soft key to ignore the incoming call To ignore an incoming call Prefs 1 Press the Prefs context sensitive soft CDC key select Feature Options and then select Call Ignore Action from the menu Change 2 Press the Change context sensitive key to change the Call Ignore setting to either Call Ignore Local or Call Ignore Network 3 To terminate an incoming call alert and ignore the incoming call do one of the Ignore following Press the Ignore context sensitive soft key to terminate an incoming call Press the Goodbye fixed key when Goodbye you are not on an active call Receiving intercom calls Your IP Deskphone can be part of an intercom group After you receive a call from the intercom group the following occurs e You receive a call notification and the IP Deskphone rings the display is similar to the display of a normal call Receiving a call The IP Deskphone auto answers the intercom call on handsfree after the configured number of seconds pass by The
178. nsitive soft key You can also join the call with the active call to create a 3 way calling session See Using 3 way calling on page 217 Multiple calls In call mode When the IP Deskphone has multiple calls connected at the same time you can access the menu items shown in Figure 31 on page 210 Figure 31 Multiple calls In call display screen with context sensitive soft key menu list Useri 07 28 12 49pm m Bob Avaya com a Alice Avaya com Join NewCall Audio More While on an active call The Join context sensitive soft key appears when there are multiple calls on the IP Deskphone that can be joined for a conference call or 3 way calling Context sensitive soft keys for the multiple calls In call display screen Join Ca NewC all Audio Actvate Ca Press the Join context sensitive soft key to join the eligible calls Press NewCall context sensitive soft key to obtain a dial tone to place another call The NewCall context sensitive soft key is used to make a conference call This key behaves like the Conf context sensitive soft key Press the Audio context sensitive soft key to change the audio settings or the current active call The Actvate context sensitive soft key appears when the highlighted call is not the selected call Press the Actvate context sensitive soft key to place the current call on hold and activate the call you want to connect to This context sen
179. nsitive soft key to initiate a call Press the Save context sensitive soft key to save the caller information to the Address Book A confirmation screen appears You can edit the name you save in the Address book Press the Save context sensitive soft key to accept the entry Press the Yes context sensitive soft key or the No context sensitive soft key to designate whether the new entry is a friend The phone saves the entry to the Address Book and returns you to the Inbox screen Choose one of the following Press the Search context sensitive soft key to start a new search Press the Back context sensitive soft key to return to the previous screen The Address Book 8 When a search result is not successful New you can do one of the following Press he New context sensitive soft key to return to the search menu and Back begin a new search sd Press the Back context sensitive soft key to return to the previous screen Call Inbox While your Avaya 1165E IP Deskphone is active all incoming calls are saved in your Call Inbox You can view the following details about each call e Call status Missed e Name of the caller e SIP address e Time of the call e Number of consecutive calls each caller made to you e Call Subject if the caller sends a Call Subject You can set the filter on your Call Inbox to display all incoming calls or missed calls You can access your Call Inb
180. ntent of the message Instant Messaging Send 6 Choose one of the following Press the Send context sensitive soft key to send the IM to the Back contact L Press the Back context sensitive soft key to return to the previous menu without sending the new IM Instant Message Inbox Outbox The IM Inbox contains a list of all incoming and outgoing Instant Messages You can filter the IM list to track a series of correspondence to a contact The lit blue LED indicates the arrival of a new IM An icon indicates the status of the IMs in your Instant Message Inbox Outbox as follows Unread E3 Read pita Replied to pe Sent No icon Accessing Instant Messages You can access and view the contents of the Instant Message Inbox Outbox Instant Messaging To access and view the contents of the Instant Message Inbox Outbox Msgs paaa i View New IM Back Choose one of the following Press the Msgs context sensitive soft key and then select Instant Messaging from the menu Press the Expand fixed key Press the Up Down navigation key to highlight an IM from the list of Instant Messages in your IM Inbox Outbox Note When you want to view only IMs from a specific contact press the User context sensitive soft key to filter all IMs based on the IM that you highlight The LCD screen shows the list of all IMsfrom that contact Choose one of the follow
181. nu items accessed during an in call session through context sensitive soft keys Part 2 of 10 Audio L Press the Audio context sensitive soft key to access the following features Tones e Ring Pattern Select test patterns from 1 to 8 e Alerting Volume Set Desired volume Table 3 Menu items accessed during an in call session through context sensitive soft keys Part 3 of 10 Voice Audio Set the volume for the following Handset Volume Headset Volume Handsfree Volume Codecs Select the Audio Codecs G722 wideband codec PCMU standard u law G729 729 codec PCMA standard a law Headset Selection Select the active headset device Wired USB if wired then select type 1 2 or 3 Enable HID Commands enable or disable MHA Headset Type MHA Back Light enable or disable Table 3 Menu items accessed during an in call session through context sensitive soft keys Part 4 of 10 Bluetooth Setup e Enable Bluetooth enable or disable e To unpair Device select UnPair If Bluetooth is enabled select e Search devices phone searches the bluetooth devices and lists the discovered devices in the Found field e To set an Active device select Set e To pair with a found device select Pair e To unpair Device select UnPair Note You can change the audio settings to improve audio quality based on the available ba
182. o not take effect until that account registers as the primary account Voice Mail settings Voice Mail Settings is located under User Settings You can program different voice mail addresses and IDs for each account To access the voice mail of a secondary account press the line key of the secondary account to obtain a dial prompt and then press the VMail context sensitive soft key Waiting messages are reported in two ways e The red LED is lit if any account has a waiting message e A special icon a shaded envelope is displayed on the line key of each account with a waiting message unless the account is in a call Remembering settings after logout For each profile up to 24 sets of per account settings are always remembered If you have configured settings for an account after the account is logged out the settings are restored when the account is logged back in as either a primary or secondary account When an account is logged in without settings saved in the profile a new set of default settings is created for it If there are already 24 sets of per account settings in the profile one setting for which the account is not currently registered is discarded and the new setting is saved Programmable keys A line key associated with a registered account cannot be used for programmable features The Program Key screen lists all the line keys All line keys associated with an account are displayed as such and selecti
183. o use the default system message User has declined call Choose one of the following Press the Send context sensitive soft key to send the selected decline reason to the caller Press the Back context sensitive soft key to abort the call decline and return to the incoming call screen Creating a new Call Decline Reason You can create an new Call Decline Reason Receiving a call To create a New Decline Reason during an incoming call Decline baa New abc Back 1 Press the Decline context sensitive soft key to decline an incoming call Press the New context sensitive soft key to create a new custom decline reason Press the abc 123 context sensitive soft key to toggle between alphabetic and numeric characters Use the Dialpad to enter a new Call Decline Reason Choose one of the following Press the Send context sensitive soft key to send the new custom decline reason to the caller Note The phone adds the new reason to the list of Decline Call Reasons for future use Press the Back context sensitive soft key toreturn to the initial Decline Call screen Receiving a call Managing Call Decline Reasons You can create Call Decline Reasons that you can access when you want to decline an incoming call Also you can edit and delete Call Decline Reasons from the list of Call Decline Reasons you create To create a Call Decline Reason Prefs n
184. oft key while on a call to access the Ld Transfer menu abc 2 Press the abc 123 context sensitive soft key to toggle between numeric and alphabetic input a a 3 Enter the Voice Mail ID extension or a external number by using the dialpad aga While on an active call toVMt pamm 4 Choose one of the following Press the toVM context sensitive soft key to connect the calling party to Voice Mail Backt L To return to the previous screen press the Back context sensitive soft key Note 1 The Transfer to Voice Mail feature is not available for all call servers Contact your system administrator or service provider to determine if this feature is available to you Note 2 The Transfer to Voice Mail feature during a conference call is dependent on the call server and cannot be allowed If the secure digits feature is enabled and you connect to Voice Mail during an active call the screen displays the last pressed key only and the remaining digits appear as You can press Hide or Unhide to hide or display the pressed keys Note The Transfer to Voice Mail feature is available only when configured by your system administrator While on an active call Using the Park Call feature You can use the Park Call feature to temporarily park a call to the call server or to a specific user You or another user can retrieve the parked call from another phone Using Park Call does not t
185. old and automatically places the previous call on hold While on an active call Using 3 way calling When you have more than one call and you want to join the incoming calls into one call you can use 3 way calling or create a conference call Note Your system administrator or service provider must enable 3 way Calling and conference calls for your Avaya 1165E IP Deskphone Contact your service provider or system administrator to determine if this feature is available The 3 way Call feature joins two calls on your phone into one 3 way call You and the other two callers can speak together When you join more than two calls into one call you must use the conference call feature Your Avaya 1165E IP Deskphone manages the 3 way call and the server manages a conference call For more information see Setting up a conference call on page 219 To activate the 3 way Call feature Join 1 Press the Join context sensitive soft key with either call and then select 3 way Call from the menu The phone joins the two calls and creates a new Call that appears on the LCD screen as 3 way Call For more information see Figure 32 3 way Call on page 218 Figure 33 on page 221 shows the IP Deskphone display screen when a 3 way Call is in progress While on an active call Figure 32 3 way Call chad a chad 07 28 12 49pm 3 Way Call gt Sarah Jones gt Robert Smith Action Servcs Audio Note
186. om Prev Next Call logs and IM logs provide many ways of initiating a call to the address identified by the selected entry such as lifting the handset In most cases the primary account is used However if you press a line key to initiate the call the call uses the account associated with the line key If call logs and IM logs are invoked in selection mode you cannot initiate a Call directly In this case the Select context sensitive soft key populates a dial prompt or other input field with the selected target The operation already in progress determines which account to use For example if you press the line key to obtain a dial prompt press the Inbox key to select a target press Select then press Send then the line key that was originally pressed determines the account Address books Each profile contains a local address book which is independent from all network address books Accessing the Address Book in view mode by pressing the Directory hard key from the Idle screen displays the address book of the primary account If the primary account does not have a network address book then the local address book is accessed Accessing the Address Book in selection mode always accesses the address book of the current account For example after obtaining a dial prompt by pressing Line Key 2 pressing the Directory key accesses the address book of the account associated to Line Key 2 The network based directory o
187. omatic login If you were logged in when the IP Deskphone was switched off the IP Deskphone automatically logs you back in upon startup If multiple users were logged in then they are all logged back in one after the other If the automatic login feature is disabled then the automatic login does not occur It is possible to provision the IP Deskphone with user credentials for automatic login even on the initial startup With the addition of multiuser support it is also possible to provision multiple accounts in the same way For more information about different autologin scenarios see Primary account logout on page 282 Logging out The logout command prompts you to select an account asks for confirmation then proceeds to log out the account Logging out an account frees the corresponding Line key Logging out does not require a password For more information about logging out see Logging off from the Avaya 1165E IP Deskphone on page 84 Figure 47 on page 282 shows the logout screens Figure 47 Logout screens Select User 1 User1 domain com 2 User2 domain com x User2 a 3 User3 domain com Useri pi User logout 01 17 1 54pm Confirm logout for User1 domain com Logout Primary account logout Logging out of the primary account causes all other accounts to log out automatically and the IP Deskphone to display the login screen The secondary accounts are logged back in automatically when a new pr
188. ons use to access the following options Alpha Dialing Search Method Incoming Privacy Outgoing Privacy Ends Dialing Hold Mode Private Time While on an active call more 6 Network use to access the following Server Settings Device Settings Diagnostics Disable screensaver Licensing Lock 7 USB Locks use to lock or unlock the following USB devices USB Mouse USB Keyboard USB Headset USB flash drive 8 User Settings use to modify the following Call Settings IM tings Voice Mail Settings Change Location Press the more context sensitive soft key to return to the first menu list of context sensitive soft keys The next available menu list contains the following context sensitive soft keys Join NewCall Audio more While on an active call To access a call on hold when multiple calls are on hold Chad paih Press the Up Down navigation key to highlight a call on hold To retrieve the highlighted call on hold do one of the following Press the Line feature key beside the flashing LCD indicator Press the Hold fixed key to retrieve a call on hold To make a call on hold the active call Actvate Ld Press the Up Down navigation key to highlight a call on hold Press the Activate context sensitive soft key to make the highlighted call on hold the active call This removes the call from on h
189. ontact from your friends list or press the No context sensitive soft key to keep the contact on your friends list Press the Back context sensitive soft key to return to the previous menu The Address Book Ok kama 10 Press the Ok context sensitive soft key to complete the entry and return to the previous menu To delete a contact from your Address Book UA 1 Hs Mira eat navigation key to mm ighlight the contact you want to delete E3 and press the View context sensitive gt soft key View baa Edit 2 Press the Edit context sensitive soft key p to access the contact information Delete Cl 3 Press the Delete context sensitive soft key to completely delete the contact from the Address Book Ok 4 Choose one of the following Press the Ok context sensitive soft Back key to confirm Press the Back context sensitive soft key to return to the previous menu Ok o Press the Ok context sensitive soft key to complete the procedure and return to the Address Book The Address Book Copying information to the Address Book To copy information from the Call Inbox or the Call Outbox screen to the Address Book use the Copy fixed key Note f you press the Copy fixed key while in idle mode the message No content selected for copying appears on the screen This message does not appear when an IM pop up appears To copy a contact to the Address Book
190. ontact you want to edit and then press the View context sensitive soft key Press the Edit context sensitive soft key to edit the contact information Press the abc 123 context sensitive soft key to toggle between alphabetic and numeric characters Use the dialpad to enter the new name for the contact Choose one of the following Press h Next context sensitive soft key to continue Press the Back context sensitive soft key to return to the previous menu Note If you only need to change the SIP address or phone number for the contact press the Next context sensitive soft key without making changes to the name The Address Book Next Back Back Use the dialpad to enter a new phone number or new SIP address URI for the contact Choose one of the following Press h Next context sensitive soft key to continue Press the Back context sensitive soft key to return to the previous menu Do one of the following to complete the entry Press the Yes context sensitive soft key to designate the contact as a friend and return to the address menu screen Press the No context sensitive soft key if you do not want a contact designated as a friend and return to the address menu screen Note f the contact is already designated as a friend then the question Remove from friends appears Press the Yes context sensitive soft key to remove the c
191. ontext sensitive soft key to toggle between numeric and alphabetic input Additional features 5 Use the dialpad to enter the text of the message Send 6 Choose one of the following Ld Press the Send context sensitive soft key to send the IM Back Press the Back context sensitive CT soft key to return to the previous menu Editing information of a friend You can edit information of a friend on the Friends list To edit your Friends list Choose one of the following Press the Directory fixed key Filter Press the Filter context sensitive soft key and select Friends from the menu Select Press the Select context sensitive key 7 Additional features Delete L 2 Press the Up Down navigation key to highlight the friend you want to edit and press the Edit context sensitive soft key 3 Press the abc 123 context sensitive soft key to toggle between alphabetic and numeric characters 4 Use the dialpad to enter the new name for the contact 5 Choose one of the following Press he Next context sensitive soft key to continue Press the Back context sensitive soft key to return to the previous menu To remove a contact from the Friends list press the Delete context sensitive soft key This completely removes the contact from your personal Address Book Additional features Next Back Ok Use the dialpad to enter the
192. ontext sensitive soft key to L return to the previous menu To remove individual programmed feature keys using the Bulk context sensitive soft key Bulk 777 11 Choose one of the following Press he Bulk context sensitive soft key Back Press the Back context sensitive soft key to return to the previous step Additional features All 12 Press the Up Down navigation key to highlight 2 Feature key removal and press the Select context sensitive soft The Program Key screen opens listing all the feature keys 13 Press the All context sensitive soft key to remove all the programmed feature keys 14 Choose one of the following Press the Yes context sensitive soft key to confirm the removal of all the feature keys Press the No context sensitive soft key to return to the previous screen without removing the feature keys Additional features Back L 15 To select a single feature key to remove do one of the following Press the Up Down navigation key to scroll through the feature keys to highlight one and press the Remove context sensitive soft key Press ht Feature key that you want to remove and then press the Remove context sensitive soft key Use the dialpad to select the Feature key that you want to view and then press the Remove context sensitive soft key or Press the Back context sensitive soft key to return to the previous menu
193. ort An analog 500 2500 type telephone or fax machine can be connected to the ATA to convert the IP Deskphone to an analog system The ATA is treated as an USB headset device by the IP Deskphone SIP Software 4 0 supports On hook Off hook and dial pad key events for HID support to allow the attached device to make outgoing calls directly without using the key pad on the IP Deskphone If Calling Line ID CLID of the far end is available then the information is sent to the attached analog device An analog 500 2500 type telephone or fax machine that supports Calling Line ID displays the information on the screen Configuring the Avaya 1165E IP Deskphone Table 15 on page 121 displays the characteristics of ATA Table 15 Summary of ATA characteristics Part 1 of 3 Feature Description Key Events In addition to On hook Off hook events dial pad digit events from the attached analog device are also supported Key press events on the adapter are sent to the IP Deskphone through the USB After the IP Deskphone receives these events it maps them to the corresponding key events as if the keys on the IP Deskphone are pressed LEDs Not applicable Attached Indicator Not applicable Back Light Not applicable Message Waiting Not applicable External Alerter Not applicable Incoming Call When there is an incoming call the IP Deskphone sends an alerting event to the adapter The adapter produces the ring
194. our service provider the Enhanced Emergency Service uses the location you select or the Directory Number DN on the call server when handling emergency calls The configuration of the call server determines how emergency service calls are handled by your IP Deskphone Note 1 During an emergency call you cannot log out from the phone or release or disconnect the call The IP Deskphone remains connected to the emergency service until the emergency service operator disconnects it Note 2 f the login time expires during an emergency call a prompt does not appears and the phone automatically switches to permanent login Note 3 When you set your user profile for the first time you must confirm that the selected location is correct You can view your Accessing the Avaya 1165E IP Deskphone location by accessing the phone information screen For more information see Viewing the IP Deskphone information on page 299 Accessing the Avaya 1165E IP Deskphone User Profile Your User Profile contains your specific settings and data You are prompted to create a User Profile the first time you log on to your Avaya 1165E IP Deskphone If you delete your User Profile the phone reboots and you must log on and create a new User Profile When you log on to your phone your specific settings and data are automatically available for you The information stored in your user profile includes e Independent volume adjustments
195. ox Press the Enter key to exit edit mode Press the Right navigation key one or more times to highlight the UnPair button next to the UnPair Device item Configuring the Avaya 1165E IP Deskphone 11 Press the Enter key Your Bluetooth wireless technology headset is unpaired and removed from the Paired item list Your Bluetooth wireless technology headset is no longer paired with your IP Deskphone and you can use the wired headset To use the wireless headset again you must perform the pairing and activation procedure Making a call Making a call This section describes the methods you can use to make a call You can make a call from your Avaya 1165E IP Deskphone using one of the following Making a call using off hook dialing on page 135 Making a call using on hook dialing on page 137 You can also initiate a call while using one of the following features The Address Book on page 159 Call Inbox on page 177 Call Outbox on page 189 Instant Messaging on page 196 When an outgoing call fails to connect to the destination one of the following messages appears Declined Temporarily unavailable Declined Cannot find user Declined User has declined call Declined lt user supplied reason gt for example In a meeting Making a call Making a call using off hook dialing To make a call using off hook dialing 1 Make a call by using one of the following o
196. ox while the phone is idle or while you are on a call Figure 26 on page 177 shows the Call Inbox while the phone is idle Figure 26 Call Inbox while IP Deskphone is idle Inbox All 1 Mary Smith 2 Mary Smith 3 Mary Smith Missed Delete Exit Accessing the Call Inbox You can access the Call Inbox and initiate a call when the phone is e dle For more information see Managing calls in the Call Inbox while not on a call on page 178 e Active For more information see Accessing the calls in your Call Inbox during a call on page 187 Managing calls in the Call Inbox while not on a call You can manage calls in the Call Inbox while you are not on a call To manage calls in the Call Inbox while not on a call 1 Press the Msg Inbox fixed key 2 Press the Up Down navigation key to highlight a call from the list of calls in your Call Inbox Note You can initiate a call to the highlighted caller For more information see Initiating a call from the Call Inbox on page 185 Enter banat aaa 4LE JD bd Missed L All Delete L Exit Do one of the following To place a call to the selected address using the primary login of the IP Deskphone press the Enter key To view the details of a highlighted call press the Right navigation key See Viewing the details of a call in the Call Inbox on page 180 To leave the detail
197. p Down key on the analog device if available is independent of the IP Deskphone operation Configuring the Avaya 1165E IP Deskphone Table 15 Summary of ATA characteristics Part 3 of 3 Feature Description Audio Processing Same as the wired headset Audio quality is restricted to narrow band with mono voice channel only Configuring Bluetooth wireless technology headset Your Avaya 1165E IP Deskphone is equipped with a wireless audio gateway system to support Bluetooth wireless technology enabled headsets To open the Bluetooth Setup dialog box Eo Headset E 1 Do one of the following Double press the Headset key quickly Press the Prefs context sensitive soft key select Audio and then select Bluetooth Setup from the menu The Avaya 1165E IP Deskphone with SIP Software supports the Plantronics Voyager 510S Bluetooth wireless technology headset If the Bluetooth Setup menu appears dimmed or fails to open when you double press the Headset key the feature is not enabled on your IP Deskphone Before you can use a Bluetooth wireless technology headset with your IP Deskphone the system administrator must activate the feature Contact your administrator to inquire if Bluetooth wireless technology functionality is available for your use Note Avaya recommends that you do not pair more than one headset of the same model because they have identical names in the Paired list Configuring
198. password mode The following are the options available for the screensaver settings menu e Select to select the currently highlighted setting e Back to dismiss the screensaver mode menu Advanced features Note Some options may not appear depending on configuration Disabling the Screensaver displays a message confirming your selection Figure 59 on page 321 displays the screensaver disable message screen Figure 59 Screensaver disabled message User1 Screensaver Screensaver is now disabled Enabling the screensaver in no password mode displays a message confirming your selection Figure 60 on page 322 displays the screensaver enable message screen Figure 60 Screensaver enabled message User1 NAN Screensaver Screensaver is now enabled oe Note f the device configuration does not allow the use of a password free screensaver this menu option is unavailable to you Enabling the screensaver in ected mode prompts you to enter the password before logging in The screen lets you launch the user defined password definition screen if it is enabled in the configuration The text on screen displays Enter user password to activate screensaver followed by a user input prompt displays the screensaver password screen Figure 61 Screensaver password screen Useri wm emma Screensaver Enter user password to activate screensaver gt a Advanced features The option
199. phone into a 10 100 1000 BaseT Ethernet jack CAUTION Your Avaya 1165E IP Deskphone is designed for use in an indoor environment only CAUTION Do not plug your Avaya 1165E IP Deskphone into an Integrated Service Digital Network ISDN connection Severe damage to the Avaya 1165E IP Deskphone can result Connecting the components Figure 9 on page 54 shows the connections on the Avaya 1165E IP Deskphone Using your Avaya 1165E IP Deskphone Figure 9 Avaya 1165E IP Deskphone connections Accessory Expansion Module port PC Ethernet port LAN Ethernet port Tilt Lever Link lamp USB Connector Headset jack Handset jack WARNING Ensure that the protective rubber cap on the Expansion Module port is in place when the port is not in use Connection of anything other than the proper Expansion Module connector to this port can cause damage to the phone Install your phone by completing the following procedures in the order listed e Removing the stand cover on page 55 e Connecting the AC power adapter optional on page 56 e Connecting the handset on page 57 e Connecting the headset optional
200. ration the IP Deskphone flashes the LEDs on the headset for a short duration to indicate the headset is ready to use Back Light Both adapters have a back light to allow easy identification of the adapters If the back light is enabled in the headset screen the back light of the adapter turns on after enumeration Message Waiting If there is voice message waiting on the IP Deskphone the IP Deskphone turns on the red message waiting LED on the IP Deskphone and on the adapter The IP Deskphone turns off the red message waiting LED if there is no voice message waiting Configuring the Avaya 1165E IP Deskphone Feature Description External Alerter The Avaya USB Enhanced Adapter has a port to allow an External Alerter large LED indicator to attach to the adapter The IP Deskphone uses HID commands to keep the External Alerter synchronized with the red Message Waiting LED on the IP Deskphone and on the adapter Incoming Call When there is an incoming call the IP Deskphone sends an alerting event to the adapter The red Message Waiting LED flashes to indicate there is an incoming call on the IP Deskphone Caller ID Information Not applicable Call Answer You can answer an incoming call by pressing the headset key on the IP Deskphone or the Off Hook Green key on the adapter After a call is answered audio data flows between the IP Deskphone and the headset adapter through the USB
201. re capable of transmitting at speeds up to 200 MHz Designed specifically to support 1000BaseT GigE this cable is also compatible with 10BaseT 100BaseT4 and 100BaseTX installations Normally this cable normally has four pairs of copper wire Copy Key This is a fixed key used to copy entries to your Address Book Speed Dial Key Send IM Key and Call Forward key Date Time display The Avaya 1140E IP Deskphone shows the current date and time when the telephone is in an idle state Directory Number DN This is a telephone number you enter to initiate a call for example 555 555 5555 Domain This is the Internet Protocol address to which the IP Deskphone connects when you logon Do Not Disturb This is a feature you activate to block all incoming calls Terms you should know Enter key The center key of the Navigation Cluster key is used to select menu items and to confirm changes The Enter key duplicates the function of the context sensitive soft keys Select and Set Expansion Module The Expansion Module is a hardware accessory that connects to the IP Deskphone and provides additional line appearances and feature keys Amaximum of three modules are supported Avaya 1120E IP Deskphone IP Phone 1121E and Avaya 1140E IP Deskphone can have up to 54 additional line feature keys with three Expansion Modules Feature Status Indicator This refer to an LCD or an LED signal that indicates a data message contact
202. rent domain are as follows Domains Allows you to select the domain e Edit Allows you to edit the conference details e PgDwn Allows you tomove to the next screen containing conference parameters e Done Allows you to confirm the details Figure 34 on page 222 shows the Domain page with conference parameters including the conference URI and the maximum number of ports available for ad hoc conferencing While on an active call Figure 34 Domain page with conference parameters Cur Domain 07 28 12 49pm Name bvw com IP 47 11 15 51 Port 5060 Domains Edit PgDwn Done The context sensitive soft keys available on the conference parameters page are as follows e Domains Allows you to select the domain e Edit Opens the Edit Domain page that allows you to edit the conference details e Pgup Allows you to return to the previous page e Done Allows you to confirm the details Edit Domain page The Edit Domain page displays the domain properties It appears in the format lt conferenceURI gt sMax Ad hoc Ports gt Note An admin password is required to access the Edit Domain page Figure 35 on page 223 displays the Edit Domain screen with the conference details Figure 35 Edit Domain screen LLLI 1000 Dom Conferen 07 28 12 49pm Enter Conf URL and Ports Conf conference xyz com Max 4 ULI Save JC abc Jf Clear Back Ji To edit the conference properties and ma
203. ress the Prefs context sensitive soft Prefs key and then select Misc Options Ld Highlight Alpha Dialing and then press the Change context sensitive soft key Using your Avaya 1165E IP Deskphone Off 2 Choose one of the following Back Press the Off context sensitive soft ba La key to turn on alphanumeric dialing Press the Back context sensitive soft key to keep existing configurations and return to the Preferences menu Entering text using the USB keyboard You can connect a USB keyboard to the USB port of your Avaya 1165E IP Deskphone to enter text and numbers access some features and duplicate some functions For example to dial a directory number you can use the keyboard number pad to enter digits and the asterisk and octothorpe characters and you can use the alphabetic keys to enter text Table 8 on page 68 describes the associations between the USB keyboard function keys and the Avaya 1165E IP Deskphone fixed keys Table 8 USB keyboard functions Part 1 of 2 USB Avaya 1165E IP Deskphone Keyboard Key Fixed Key Esc Quit F1 Services F2 Expand F3 Inbox F4 Outbox F5 Address Book F6 Copy F7 Volume Down Using your Avaya 1165E IP Deskphone Table 8 USB keyboard functions Part 2 of 2 USB Avaya 1165E IP Deskphone Keyboard Key Fixed Key F8 Volume Up F9 Mute F10 Hold F11 Headset F1
204. rs Additional features Allow Address to edit the list of address The following context sensitive soft keys are available for the Answer Mode Settings page Change to open the Allow Mode Settings page if option 1 is selected Allows you to open the Allow Domain page shown if option 2 is selected e Back to return to the Feature Options page Allow Mode Settings The Allow Mode Settings screen allows you to enable or disable the feature and to allow automatic requests for Friends Directory or Public users The following context sensitive soft keys are available for the Allow mode settings page e Select to enable the current selection e Back to return to the previous screen Allow Domain setting The Allow Addresses screen allows you to preauthorize requests to automatically answer to a list of user entered domains and SIP addresses Select Prefs Feature Options Answer Mode Settings and then press Allow addresses to view the Allow Addresses screen The screen displays the following instructions Domain or SIP address Typing cursor The following options are available for the Allow Addresses page e Save to save the entered domain and SIP address into the list and displays the list e abc 123 to change between alphanumeric and numeric entry e Clear to erase all entered characters Additional features e Back to return to the previous screen The Allow Addresses screen di
205. s which are available for the Enable with password mode are as follows e Ok Screensaver enabled message appears if the password is valid Invalid password message appears if the password is invalid e 123 abc to toggle input mode between numeric or alphabet e Set context sensitive soft key appears only if the feature allows the setting of user defined passwords This key invokes a password definition screen that allows you to set a password e Back to dismiss the Enable with password mode menu If the option to use a user defined password is allowed the interface screen to configure the password is accessed through the Set context sensitive soft key on that screen If a user defined password is not allowed then the Set context sensitive soft key is not visible and you can use only the primary user login password to enable the password protected screensaver After the screensaver is activated if the IP Deskphone is idle for the defined delay time interval the screensaver takes control of the IP Deskphone Figure 62 on page 323 displays the screen with locked screen Figure 62 Screensaver locked screen Unlock The following option is available for the Enable with password mode e Unlock if the screensaver is not password protected this key press or any other cancels the screensaver If the screensaver is in a Advanced features password protected mode pressing the Unlock context sensitive soft
206. s ringing or is in Do Not Disturb mode you cannot forward the call Additional features To forward your calls or change the number where calls are forwarded CallFwd 1 Press the CallFwd context sensitive soft key aa 2 Enter the phone number or SIP address aa where you want to forward your calls aaa Gag Forwrd 3 Choose one of the following Press the Forwrd context sensitive soft key to accept the number and return to the Home screen Clear Press the Clear context sensitive C soft key to clear the input line Back Press the Back context sensitive C soft key to cancel the input and return to the Home screen To deactivate Call Forward Disable 1 Choose one of the following Press the Disable context sensitive soft key to deactivate Call Forward and return to the Home screen Back Press the Back context sensitive soft key to cancel deactivating the Call Forward and return to the Home screen Additional features Setting the IP Deskphone to Do Not Disturb Use Do Not Disturb to automatically block all incoming calls When you activate this feature the calling party receives a busy signal To enable Do Not Disturb DND 1 Press the DND context sensitive soft key CT on the idle display press the More context sensitive soft key until DND appears Enable 2 Choose one of the following Press the Enable context sensitive soft key to
207. s the Back context sensitive D soft key to return to the previous screen Retrieving a Parked Call You must have the retrieval code to retrieve a parked call from the server You can retrieve a parked call while the phone is in the idle state or while on a call To retrieve a parked call from the server Servcs 1 Press the Serves context sensitive soft key and select Retrieve Parked Call from the menu While on an active call Retrve pmm Clear pom Back 2 Use the Dialpad to enter the retrieval code of the parked call 3 You can do one of the following Press the Retrve context sensitive soft key to retrieve the parked call Press the Clear context sensitive soft key to erase the input field Press the Back context sensitive soft key to return to the previous screen Additional features Additional features You can use the following additional features Using the Friends feature on page 231 Feature keys on page 239 Using Call Forward on page 262 Setting the IP Deskphone to Do Not Disturb on page 266 Setting a Presence state on page 267 Configuring Privacy settings on page 270 Multiple Appearance Directory Number on page 273 Multiple Appearance Directory Number on page 273 Audio Codecs on page 275 PC Client softphone interworking with the IP Deskphone on page 276 Automatic remote firm
208. s the Handsfree key e Press the Headset key e Press the Line key e Press the Answer key e Pick up the Handset If you choose not to answer the call you can press one of the following keys Redrct Redirects the call to another party or number Decline Rejects the call and provides the caller with fast busy and no option to go to voice mail You can provide a reason for declining the call Ignore Stops call ringing Making an emergency call Quick reference To make an emergency call logging on is not required Choose one of the following options Lift the Handset and dial the emergency number e Press the Handsfree key and dial the emergency number e Press the Headset key and dial the emergency number Quick reference Initiating a converence call 1 During a call press the Conf Context sensitive soft key 2 Enter the SIP address or phone number or select an entry from the Address Book Inbox or Outbox and complete the call 3 Press the Join key select Conference and press the OK key to create a conference call You can continue to add more callers to the conference call by repeating the above steps Sending an Instant Message IM Press the Expand key or press Msgs gt Instant Messaging to access the Instant Messaging menu 1 Press New IM 2 Enter the address or do the following Press the Address Book key Inbox key or the Outbox key Use the navigation k
209. s to which you want the call directed Baa 2 Use the Dialpad to enter a phone agg number or SIP address uas Note Do not use the key to end dialing when you redirect a call The call returns a busy signal and does not connect Receiving a call Redrct 3 To redirect the call to the address you Clear Back enter choose one of the following Press the Redrct context sensitive soft key Press the Clear context sensitive soft key to clear the entry Press the Back context sensitive soft key to return to the Incoming Call screen without redirecting the call To redirect a call by using the Address Book Call Inbox or Call Outbox RA 9 LA Redrct 1 Press the Redrct context sensitive soft key to redirect an incoming call 2 To select a SIP address to redirect the call do one of the following Directory D Msg Inbox Shitt Outbox Press the Directory fixed key to choose a SIP address from the Address Book f ss he Msg Inbox fixed key to choose a SIP address from the Call Inbox Press the Shift Outbox fixed key to choose a SIP address from the Call Outbox Receiving a call 3 Press the Up Down navigation key to highlight a SIP address contact 4 Choose one of the following Select Back Press the Select context sensitive or soft key to select the highlighted SIP address Press the Back context sensit
210. s without a password query Password protection for editing domain When you press Edit for a domain the admin password prompt appears The editing domain page appears after you enter the correct admin password If you do not enter the correct password the message incorrect password appears with a prompt to retry Password request in server settings mode When you edit the domain from the server settings under the Network menu you are prompted to enter the admin password After you enter the password the Domain page appears When you press the Edit context 73 Accessing the Avaya 1165E IP Deskphone sensitive soft key there is no prompt for the admin password because you have already entered the admin password to load the Server Settings menu Selecting a language Your Avaya 1165E IP Deskphone has the capacity to operate using other languages such as French The system administrator can provision the IP Deskphone with up to five languages If the phone is provisioned with other languages you can choose an available language during the login process by pressing the Lang context sensitive soft key on the User Login page To change the language 1 Choose one of the following Change Press the Change context sensitive i soft key to change the current language Back Press the Back context sensitive Cid soft key to keep existing language and return to the User Login screen a 2 Press the Up Down navi
211. sensitive soft key Configuring the Avaya 1165E IP Deskphone a 3 Press the Up Down navigation key to 4 gt highlight Time Format in the menu Change 4 Press the Change context sensitive soft key change the date format 5 Press the Up Down navigation key to 4 gt scroll and highlight a time format wd 12 hour 24 hour French 6 Choose one of the following Select Back Press the Select context sensitive Jor soft key to save the time format and return to the Time Format menu Press the Back context sensitive soft key to keep the existing configurations and return to the Time Format menu USB headset You can attach only one USB headset to the Avaya 1165E IP Deskphone If you add an additional USB headset the IP Deskphone ignores it without any message When you connect the USB headset to the USB port of the IP Deskphone the IP Deskphone configures the headset to work with it Table 9 on page 105 lists the types of USB headsets that work with the Avaya 1165E IP Deskphone Configuring the Avaya 1165E IP Deskphone Table 9 Supported USB headset types Headset type Frequency Avaya Enhanced USB 8 KHz Headset adapter Avaya Enhanced USB 8 KHz Desktop adapter Plantronics CS50 8 48 KHz Continuous CS60 Wireless USB Spectrum headsets GN Netcom 9300 16 KHz series wired and wireless USB headsets Algo Analog Terminal 8 KHz Adapter
212. ser2 4 27pm a To Remote User remote domain com From User2 Conf Trnsfer Audio More Regulatory and safety information Regulatory and safety information This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio TV technician for help Note The user should not make changes or modifications not expressly approved by Avaya Any such changes could void the user authority to operate the equipment This Class B digital apparatus complies with Canadia
213. sing the Answer context sensitive soft key e taking the handset off hook e pressing the Headset or Handsfree key e pressing the appropriate line key of the account Note You cannot use a different account to answer the call If the IP Deskphone receives multiple calls at the same time a list sorted by the most recent incoming call first of all active and incoming calls appears After you select a specific call in the list you can either answer the call or process the call If the calls are for different accounts then the line keys associated with the accounts receiving the incoming calls display an incoming call icon An incoming call icon provides visual feedback You can answer the call by pressing the line key directly without having to select the call This automatically puts other active calls on hold Being in a call When a single call is active the screen displays the local account in use and the remote user If multiple calls are active each call appears on a single line The local account for the active call appears on the context line Each line key reflects the most active call state of its account The active call is affected by operations such as transfer or call parking One exception is the New Call action which uses the primary account by default this can be overridden by pressing another line key to initiate the call Joining calls into a specific conference always uses the conference server of the primar
214. sing the Plantronics headset to release a call press and hold the answer release toggle button for more than two seconds Call Mute The mute key event is handled independently on the headset The corresponding HID command is sent to the IP Deskphone to synchronize IP Deskphone status Mute status indication on the headset is also independent When muted the headset streams blank audio to the IP Deskphone and the IP Deskphone also mutes the audio to the far end double muted Configuring the Avaya 1165E IP Deskphone Table 14 Third party USB headset with HID support features Part 4 of 4 Part 4 of 4 Feature Description Volume Up Down This class of headsets manages volume changes locally whenever Volume Up Down keys are pressed Pressing the Volume Up Down keys on the headset has no effect on system volume The IP Deskphone ignores volume events from the headsets to avoid double volume changes On the other hand volume changes on the IP Deskphone change the system setting and indirectly affects the volume level on the headset Audio Processing Same as the wired headset Both headsets support Wideband audio The IP Deskphone selects to use 16KHz audio to match the audio characteristics of the headset Analog Terminator Adapter for analog 500 2500 type telephone or fax machine SIP Software Release 4 0 supports the Analog Terminator Adapter ATA which is connected using the USB p
215. sitive Clear soft key to confirm the entry and C complete the procedure Press the Clear context sensitive Back soft key to erase the entry pam Press the Back context sensitive soft key to return to the previous menu The following procedure continues from Step 6 on page 246 To program a Do Not Disturb feature key 1 Select Do not disturb Select 2 Press the Select context sensitive soft key 3 Use the dial pad to enter a key label BHR eee to be mm is Bo E E 4 Select a User Select 1 Press the Select context sensitive soft key Additional features Finish Lo Back L Choose one of the following Press the Finish context sensitive soft key to confirm the entry and complete the procedure Press the Back context sensitive soft key to return to the previous menu The following procedure continues from Step 6 on page 246 To program a Send IM feature key Select 1 Select Send IM Press the Select context sensitive soft key Use the dial pad to enter a key label Press the Next context sensitive soft key Use the dial pad to enter an address Additional features Finish 6 Press the Finish context sensitive soft sid key to continue The following procedure continues from Step 6 on page 246 To program a Presence feature key 1 Press the Up Down navigation key to highlight one of the following Connect
216. sitive soft key is also used to retrieve calls parked against the user Note The Actvate context sensitive soft key never appears at the same time as the Audio context sensitive soft key While on an active call more Press the more context sensitive soft key to select a new menu list of context sensitive soft keys When you press the more context sensitive soft key a different selection of context sensitive soft keys appears e Ifyou press the more context sensitive soft key once from the first menu list you access the following context sensitive soft keys Trnsfer RlsCall Park more e Ifyou press the more context sensitive soft key from the first menu list twice you access the following context sensitive soft keys Retrve Conf Prefs more e If you press the more context sensitive soft key from the first menu list three times you return to the first menu list with the following context sensitive soft keys Join NewCall Audio more When you press the more context sensitive soft key for the first time the following context sensitive soft keys appear on the menu list Trnsfer Press the Trnsfer context sensitive soft key to transfer the current call RIsCall Press the RisCall context sensitive soft key LU to release or hang up the highlighted call While on an active call Park more Press the Park context sensitive so
217. skphone Adjusting the volume You can adjust the volume of the Avaya 1165E IP Deskphone for the following ring volume e handset volume e headset volume e handsfree volume A sliding scale appears on the LCD screen display when you adjust the volume Figure 19 on page 95 shows how to adjust the volume Figure 19 Adjusting the volume 06 28 10 48am f fl Adjusting the ring volume You can adjust the ring volume for an incoming call Configuring the Avaya 1165E IP Deskphone To adjust the ring volume for an incoming call Prefs 1 Press the Prefs context sensitive soft key select Audio select Tones and then select Alerting Volume 2 To adjust the ring volume of an incoming 4 call do one of the following Press the Left Right navigation key Press the Volume fixed keys to EEDE Volume increase or decrease the volume 3 Choose one of the following Set Back Press the Set context sensitive soft key to set the selected volume and or aman return to the Tones menu Press the Back context sensitive soft key to keep the existing configurations and return to the Tones menu Configuring the Avaya 1165E IP Deskphone Adjusting the volume of the Handset headset and Handsfree mode You can adjust the volume for the handset headset and the handsfree speaker of the Avaya 1165E IP Deskphone To adjust the volume of the handset Prefs 1 Press the Prefs context s
218. splays the domains and SIP addresses in a list If the list is long you can scroll down the screen until you have reached the last entry The following context sensitive soft keys are available for the Allow Addresses page e Add to add the entry content e Edit to select the current entry and edit the entry e Delete to delete the selected domain from the list e Back to return to the Answer Mode Settings screen Automatic remote firmware updates Note Your system administrator must enable Remote check for update for this feature to work Your IP Deskphone may be configured to perform automatic firmware updates If this feature is configured the IP Deskphone displays when a firmware update is scheduled to occur and Yes and No context sensitive soft keys are displayed If the IP Deskphone is idle and no key is pressed the firmware update begins in one minute If you press Yes the firmware download begins If you are using your IP Deskphone this includes on hold on a conference call or when your IP Deskphone is ringing and you press No the call is not disconnected and the firmware update does not occur The IP Deskphone displays the firmware download prompt again in three minutes a total of three times If after the third notification you press No or no key is pressed the firmware update does not occur Your IP Deskphone attempts the firmware download process again in two hours Note If you allow the update to proce
219. ss the following Server amp tings Device Settings Diagnostics Disable screensaver Licensing Lock USB Locks use to lock or unlock the following USB devices USB Mouse USB Keyboard USB Headset USB flash drive Table 1 Menu items accessed through context sensitive soft keys Part 7 of 7 Prefs 8 User Settings use to modify the following Call Settings M Settings Voice Mail Settings Change Location More Press the More context sensitive soft key to return to the first menu list of context sensitive soft keys The next available menu list contains the following context sensitive soft keys Redial abc Msgs More Idle display screen after dial pad input After you enter information using the dial pad there is no dial tone or preceding line selection the context sensitive soft keys displayed on the idle screen appear as shown in Figure 7 on page 46 Figure 5 Idle display screen after dial pad input abc Subject Exit Table 2 on page 32 lists the context sensitive soft keys that you can use to access menu items after dial pad input Table 2 Menu items accessed after dial pad input through context sensitive soft keys Send ad Press the Send context sensitive soft key to dial out the user input using the primary login of the IP Deskphone User input is run against the dia
220. ss the abc 123 context sensitive soft key to toggle between numeric and alphabetic input While on an active call FE 4 Choose one of the following 4 Enter the phone number or SIP nan address to which you are transferring the call Select Select a contact from the Address OC e Book Call Inbox or Call Outbox by pressing the corresponding fixed key Highlight a contact from the list and then press the Select context sensitive soft key Transfr CO 5 Choose one of the following Press the Transfr context sensitive Clear soft key to connect the calling party Ld To erase the address you enter press the Clear context sensitive Back soft key To return to the previous screen press the Back context sensitive soft key While on an active call The Avaya 1165E IP Deskphone prompts you with the following question Consult with party 6 Select one of the following context sensitive soft keys Yes ko Press the Yes context sensitive soft key to consult with the contact to which you are transferring the call N before completing the transfer ag Press the No context sensitive soft key to transfer the call without consulting the contact to whom you want to transfer the call Back TC Press the Back context sensitive soft key to return to the previous screen To transfer a call to Voice Mail Transfer 1 Press the Trnsfer context sensitive s
221. stant Message IM You can access and respond to an IM while on a call The blue LED Feature Status Indicator at the top left of the phone lights accompanied by a beep when a new IM arrives Configuring Instant Messaging You can configure your phone settings to manage an incoming IM e Enable or disable the automatic pop up of a new IM Enable or disable an audible alert on a new IM Configuring IM automatic pop up You can configure the Avaya 1165E IP Deskphone to automatically display an incoming new IM as a pop up The IM pops up when the phone is idle or while on a call You can disable the IM pop up feature Note An IM pop up does not occur if you are navigating the IM screens or navigating the menu structure in general When this exception occurs the IM goes directly to the IM Inbox and the blue LED activates Figure 29 on page 197 shows the IM pop screen on the Avaya 1165E IP Deskphone Instant Messaging Figure 29 Instant Message pop up 1 07 28 12 49pm a Ba From Sonya Jolie je hi When an IM pop up appears you can do the following Press the View context sensitive soft key to view the complete details of the IM Press the Prev context sensitive soft key to skip to a previous IM if applicable Press the Next context sensitive soft key to skip to the next IM if applicable Press the Exit context sensitive soft key the Goodbye fixed key or Quit fixed key to exit the IM pop up s
222. t you can switch between the two It is not necessary to unpair or disable the wireless headset You can switch between a wired and wireless headset and back again when the IP Deskphone is idle or during an active call Configuring the Avaya 1165E IP Deskphone To switch between a wired headset and a wireless headset Headset W 1 Double press the Headset key to open the Bluetooth Setup dialog TU 2 Press the Left Right navigation key to 4 tom select the Use BT Headset item Z 3 Press the Enter key to toggle this option on or off A check mark indicates that the wireless headset is used Clear the check mark to use a wired headset This option is on by default To unpair a wireless headset 9T Headset I 1 Double press the Headset key to open the Bluetooth Setup dialog box ci 2 Press the Right navigation key to select je D the Paired item Z 3 Ifthe name of your headset appears in the Paired box proceed to step 11 Configuring the Avaya 1165E IP Deskphone 10 If more than one device is paired and your headset is not already displayed in the Paired box press the Right navigation key one or more times to highlight the Paired box Press the Enter key to open edit mode Press the Up Down navigation key to open the list Press the Up Down navigation key to scroll through the list and highlight your headset Press the Enter key to select the headset and close the b
223. t Message icceived when ligt Single flash and returns to unread Instant Messages are in the panga SAGAD Blue LED Inbox Instant Message pop up Steady blue light until the Instant Message is appears and a new i reviewed or you press the Instant Message 3 Asa Exit context sensitive soft received key Quick reference Quick reference This section provides a quick reference guide for the IP Deskphone See the following sections for more information e Fixed keys on page 355 e Commonly used functions on page 357 e Context sensitive soft keys on page 360 e Display screen icons on Fixed keys page 364 The Avaya 1165E IP Deskphone is available with either icon fixed keys or English text fixed keys Both types are presented below Short cut and navigation function keys Copy information from the Address Book Inbox Outbox and IM log and to Feature keys and Address Book entries Access Search Login Logout Check For Updates Reset Phone File Manager Logging System and Phone Information Press twice quickly to access the Network menu Quit or exit from a menu Access your inbox to view all calls or missed calls and to return a call Quick reference Access your outbox to view all calls made a Shift Outbox Le Sey and to place a call to a previously called contact NG Directory i Access your address book to view
224. t during an active call The IP Deskphone synchronizes the headset state machine of the IP Deskphone to the current state of the headset to ensure the LED match status During the call if the audio negotiated between the two parties is set to 8KHz audio and the IP Deskphone is setup for 16KHz USB headset audio the IP Deskphone performs the transcoding between 8KHz audio to 16KHz audio Likewise if the audio negotiated between the two parties is set to 16KHz audio and the headset supports only 8KHz audio the IP Deskphone performs the transcoding between 16KHz audio to 8KHz audio Generic USB headset When a generic USB headset or supported headset with HID command disabled is attached to the IP Deskphone and selected it behaves like a wired headset All call controls on hook off hook mute volume up and volume down are performed using the keys on the IP Deskphone The IP Deskphone does not use the User interface elements on the headset including LEDs if present When the USB headset is selected the voice path to or from the USB headset is used in an active call Configuring the Avaya 1165E IP Deskphone Avaya USB headset adapter with HID When you enable the HID support for Avaya USB Mobile or Enhanced adapter then the IP Deskphone makes use of the UI elements on the adapter Both type of USB headsets are stimulus devices as the IP Deskphone can have complete control of the LEDs Table 12 on page 112 lists the features of
225. t is already forwarding calls to the programmed target call forwarding is deactivated e If call forwarding is not already activated then the account is set to forward calls to the given target disabling DND if necessary and overriding any other call forward target that might be active for the account After a forward all programmed key is pressed e If all accounts are already set to forward calls to the key s target then Call Forward is disabled for all accounts e If not Call Forward is activated for all accounts using the key s target For both single and all keys you can treat the key as a toggle If no Call Forward or DND operations are selected pressing the key switches one or all accounts between forwarding to the key s target and not forwarding states The Call Forward mode and target for each account is persistent If you restart the IP Deskphone or logout and login the Call Forward state is retained Presence Selecting the Presence command from the Services menu prompts you to specify which presence state of the account should be modified The option all lets you set all accounts to the same presence in one operation If you select a single account then the current state of the account is displayed and you are prompted whether it should be changed You are then prompted to enter the new presence state The new presence state is applied after it is confirmed If the option is selected no current state is
226. t key menu on page 208 Initiating a call from the Address Book on page 160 e Initiating a call from the Call Inbox on page 185 e Initiating a call from the Call Outbox on page 191 While on an active call Initiating a call using the active c all context sensitive soft key menu You can initiate a call using the active call context sensitive soft key menu To initiate a call using the active call context sensitive soft key menu Conf 1 Choose one of the following Press the Conf context sensitive soft key while on a call More While on acall press the More context sensitive soft key and then the NewCall context sensitive soft NewCall key The IP Deskphone produces a dial tone 2 Choose one of the following Ed Use the dial pad to dial the number daa or SIP address aga Bog Note This places the current call on hold if it is not already on hold and you can continue to initiate the call as normally Back a Press the Back context sensitive soft key to return to the in call screen Call Waiting While you are on an active call and you receive an incoming call You are notified of an incoming call by a message on the LCD screen anda notifying beep Answering the new call places the active call on hold you While on an active call can also redirect the new call decline the new call transfer the new call or ignore the new call For more informa
227. t using the headset or to switch a call from the handset or handsfree to the headset The headset LED indicator on the Headset key lights to indicate that the headset is in use Press the Headset key twice to open the aa Headset N Bluetooth Setup menu If the Bluetooth wireless technology is not enabled on your IP Deskphone this menu is not available 7 Goodbye Use the Goodbye key to terminate an active call AVAYA D c When a message is waiting the red Visual Alerter Message Waiting indicator lights Also when the ringer sounds this indicator flashes When your Avaya 1165E IP Deskphone avaya firmware is being updated the blue Feature Copy Status Lamp indicator flashes To find out if additional features are supported for this lamp contact your administrator Press the Copy key to copy entries to your Personal Directory from other lists such as the Caller List Redial List and Corporate Directory Press the Quit Stop key to exit an active menu or dialog Pressing the Quit Stop key does not affect the status of active calls Press the Shift Outbox key to toggle eae ShitOutbox between two feature key pages and to access an additional six lines or features This function is not available on all phones consult your system administrator a Msglinbox Press the Message Inbox key to access your voice mailbox This function is not available on all phones consult your system
228. tem is dimmed if the attached headset is not one of the Avaya headset types The changes in the menu take effect immediately if the device is attached The active voice path switches to the selected headset if you are on an active call If you press the Apply context sensitive soft key then the changes are applied the settings are made permanent by storing the values in persistent storage and they are applied every time the IP Deskphone starts up However all changes made are ignored and restored if you press the Back context sensitive soft key Presence of USB headset On the System menu choose Phone Information and then select USB to verify the presence of the USB headset attached to the IP Deskphone When you select the USB menu the attached USB headset is displayed along with other USB devices The name of the USB device directly appears from the USB devices themselves The product description has no explicit USB headset indications for the attached USB headset The following figure displays the headset setting screen Configuring the Avaya 1165E IP Deskphone Figure 22 Presence of USB headset screen Root Hub Port 0 Hub Port 0 Keyboard Port 1 Kingston Data Traveller 2 0 Port 2 Plantronic USB Headset Port 3 Not Connected Audio format selection After the IP Deskphone receives the endpoint configurations it searches the records to select an audio format that matches the IP Deskphone requirements
229. text sensitive soft keys three menu lists are available When you press the More context sensitive soft key a different selection of context sensitive soft keys appears e If you press the More context sensitive soft key once from the first menu list you access the following context sensitive soft keys CallFwd DND Retrve More If you press the More context sensitive soft key from the first menu list twice you access the following context sensitive soft keys ScrnSvr Presnce Prefs More If you press the More context sensitive soft key from the first menu list three times you return to the first menu list with the following context sensitive soft keys Redial abc Msgs More When you press the More context sensitive soft key for the first time the following context sensitive soft keys appear on the menu list Table 1 Menu items accessed through context sensitive soft keys Part 4 of 7 Retrve Function Press the CallFwd context sensitive soft key to forward all calls to a specified address Press the DND context sensitive soft key to block all calls Press the Retrve context sensitive soft key to retrieve parked calls local and server calls only More L J Press the More context sensitive soft key to select a new menu list of context sensitive soft keys The next available menu list contains the following
230. the Avaya USB headset adapter Table 12 Avaya USB headset adapter with HID support Feature Description Key Event Key press on the adapter generates events only with a state maintained and actions taken by the IP Deskphone There is a one to one mapping on most of the keys on the adapter to the keys on the IP Deskphone the Avaya Enhanced Adapter has an Avaya logo key which does not exist on the IP Deskphone Table 13 on page 115 illustrates the mappings Key press events on the adapter are sent to the IP Deskphone through the USB When the IP Deskphone receives these events it maps them to the corresponding key events as if the keys on the IP Deskphone are pressed Configuring the Avaya 1165E IP Deskphone Feature Description LED There are two LEDs on the adapters one for the mute status and the other for message waiting These two LEDs are also mapped to the corresponding LEDs on the IP Deskphone The IP Deskphone synchronizes the LEDs status with that of the IP Deskphone the Mute LED for mute indication and the Message Waiting LED for message waiting and incoming call flash indications The Avaya USB Enhanced Adapter has an extra port to connect an external alerter If there is an external alerter attached the external alerter is kept synchronized with the Message Waiting LED Attached Indicator When an Avaya USB Mobile or Enhanced headset is connected to the IP Deskphone after enume
231. the headset Each type of headset has different incoming call indications Caller ID Information Not applicable Call Answer You can answer an incoming call by pressing the headset key on the IP Deskphone or the Off Hook equivalent key on the headset The IP Deskphone coordinates the key events from both sources and performs the necessary call processing operations Call connected indications if available are autonomous within the headset to match its internal state After a call is answered audio data flows between the IP Deskphone and the headset through the USB Configuring the Avaya 1165E IP Deskphone Table 14 Third party USB headset with HID support features Part 3 of 4 Part 3 of 4 Feature Description Outgoing Call You can make an outgoing call by either pressing the headset key on the IP Deskphone or the Off Hook equivalent key on the headset When off hook the IP Deskphone streams dial tone to the headset This class of headset has no dial pad and the telephone number must be dialed using the key pad of the IP Deskphone After the call is connected voice data streams between the IP Deskphone and the headset Call Release You can release an incoming call or an outgoing call by pressing either the Release Goodbye key on the IP Deskphone or the On Hook equivalent key on the headset After a call is released audio data stops between the IP Deskphone and the headset If you are u
232. the previous menu The phone prompts you with Switch to alternate proxy server 7 Choose one of the following Press the Yes context sensitive soft key to proceed Press the No context sensitive soft key to return to the System menu The Avaya 1165E IP Deskphone logs you out from the current domain and returns you to the User Login screen 8 Press the Domain context sensitive soft key Advanced features 9 Choose one of the following Domains Done a change the L jor current domain Press the Done context sensitive soft key to keep the existing configurations and return to the User Login screen 10 Press the Up Down navigation key to highlight the new domain you want to use 11 Choose one of the following Select Press the Select context sensitive soft key to change the domain to the highlighted domain from the list The phone returns to the Current Domain display screen and the new domain appears Back Press the Back context sensitive pam soft key to keep the existing configurations and return to the Display menu Done C 12 Press the Done context sensitive soft key to confirm the new Domain and return to the User Login screen 13 Log on as usual Advanced features Resetting the phone You can use this feature to reset the phone without unplugging the power cable To reset the Avaya 1165E IP Deskphone a ogi 1 Press the Services fixe
233. the rivets fit into the slots on the stand indicated in Figure 12 on page 60 Method B 3 Replace the stand cover Ensure that all cables are neatly routed and press the stand cover into place until you hear a click 4 Put the phone in the wall mount position optional If you wall mount your phone put it in the wall mount position by holding the Tilt Lever and pressing the phone towards the base until the phone is parallel with the base Release the Tilt Lever and continue to push the phone towards the base until you hear an audible click Ensure the phone is securely locked in position Attention To add an Avaya 1100 Series Expansion Module see Avaya 1100 Series Expansion Module SIP Firmware User Guide NN43110 301 Entering text You use can use combinations of the letters and numbers on the dialpad of your IP Deskphone to for example spell names or words in Instant Messages IMs enter SIP addresses create Address Book entries and to designate feature key labels To make a call you can dial an alphanumeric SIP address for example jdoe2 domain com You can enter and edit text on your Avaya 1165E IP Deskphone using the following methods Note Some service providers support only the use of a Directory Number DN such as 555 5555 to initiate a call to another phone Contact your system administrator or service provider to determine if alphanumeric dialing is supported Alphanumeric dialing consists of string of text t
234. the screensaver setting The Avaya 1165E IP Deskphone provides the ability to display several images for example 100 images in quick succession giving the impression of a moving image on the display screen Selecting an image to be viewed as an animated slideshow You can display all of the screensaver images that have been uploaded to your IP Deskphone in a slideshow format These files are loaded on the IP Deskphone using the USB flash drive Images for the 1165E IP Deskphone cannot exceed 512 MB The images must be resized before they are loaded onto the IP Deskphone The image size for the 1165E IP Deskphone is 320x 240 Advanced features Images can be displayed as a slideshow Choose Prefs Display Display Screensaver Images and then select Slideshow Selecting the screensaver setting screen The screensaver mode settings screen allows you to enable or disable the screensaver lock Choose Prefs Display and then select Display Screensaver to display the screensaver settings screen Figure 58 on page 320 shows the screensaver mode setting screen Figure 58 Screensaver mode setting screen Screensaver f 1 Mode Enabled 2 Enable no password 3 Enable with password The screensaver mode setting lists the following items Disable to the disable the screensaver e Enable no password to enable the screensaver with a password free mode e Enable with password to enable the screensaver with a
235. tion see Receiving a call on page 147 Placing a call On Hold Use the Hold feature when you are talking to one contact and want to perform another action such as answer a new incoming call transfer a call or initiate a new call You can have a number of calls on hold at the same time To place a call on hold f gt r 1 Press the Hold fixed key usi Hold The LCD onhold icon flashes beside the line on hold Figure 30 on page 209 shows the IP Deskphone display area when a call is placed on hold Figure 30 Call On Hold chad 7 On Hold 07 28 12 49pm a si Robert Smith Action Servcs While on an active call To retrieve a call on hold 1 To retrieve a call on hold do one of the chad L following Press the Line feature key beside the flashing LCD indicator TE ji ss hb Hold fixed key d q d Multiple calls On Hold When you have more than one call on hold use the navigation key to highlight a call on the LCD screen You can perform an action with that call by using the context sensitive soft keys on the In call menu list The context sensitive soft keys displayed vary depending on the type of call that is currently selected For example a held call has the Activate context sensitive soft key instead of the Audio context sensitive soft key When you highlight a call that is not active you can retrieve the call from on hold and make it active by pressing the Activate context se
236. to highlight the Search Method you want to use as the default when you search for a contact 1 Index Search 2 1st Character Search 3 me Search Select Cc 4 Press the Select context sensitive soft key to select a search method and then return to the previous menu Using the Search feature in the Address Book To search for a contact while accessing your personal Address Book use the dialpad to enter the search information For example e Index Search to search for a contact by using the Index Search method enter the index number When entering an index number larger than 9 you must enter the next digit quickly to move to that The Address Book item on the list For example if the address you need is item 28 on the list you must enter the digit 8 quickly after entering the digit 2 e 1st Character Search to search for a contact whose name begins with the letter d using the dialpad press the d 3 key on the dialpad The first entry in the Address Book that begins with the letter d appears e Name Search to search for a specific name in your personal Address Book enter the name by using the dialpad Using the Search feature You can search for a contact that is in your Avaya 1165E IP Deskphone Address Book Local Search or for a contact in a directory that is stored on the call server Global Search You can save a contact name and SIP address found on the call server to your personal Addr
237. to initiate a call the Call Inbox entry must have the DN to initiate a call Note 2 While you are on a call you can initiate a new call from the Call Inbox For more information see Accessing the calls in your Call Inbox during a call on page 187 To initiate a call from the Call Inbox B UN q Edit Call Press the Msg Inbox fixed key Press the Up Down navigation key to highlight a call from the list of calls in your Call Inbox To view details of the call press the Right navigation key To place a call to the selected address do one of the following Lift the handset Press the Headset fixed key Press the Handsfree fixed key or Press the Edit context sensitive soft key Then press the Send context sensitive soft key Deleting calls in your Call Inbox When you delete calls from the Call Inbox both missed calls and answered calls are deleted When you view the missed calls and select delete only the missed calls are deleted To delete calls from your Call Inbox Yes AllUsr Press the Up Down navigation key to highlight a call from the list of calls in your Call Inbox Press the Delete context sensitive soft key Select one of the following context sensitive soft keys Press the Yes context sensitive soft key to delete the highlighted call Press the AllUsr context sensitive soft key to delete all the calls from t
238. tones for the attached analog device to indicate there is an incoming call on the IP Deskphone Caller ID Information Caller ID if available is also sent to the adapter The adapter sends the CLID to the attached analog device for display Configuring the Avaya 1165E IP Deskphone Table 15 Summary of ATA characteristics Part 2 of 3 Feature Description Call Answer You can answer an incoming call by pressing the headset key on the IP Deskphone or the Off Hook key on the attached analog device After a call is answered the adapter converts the digital voice data to analog and sends it to the attached analog device Outgoing Call You can make an outgoing call by either using the headset key on the IP Deskphone or the Off Hook key on the attached analog device When off hook the IP Deskphone streams dial tone to the adapter The telephone number can be dialed using the key pad of the IP Deskphone or the key pad of the analog device After a call is answered the adapter converts the digital voice data to analog and sends it to the attached analog device Call Release You can release an incoming call or an outgoing call by either pressing the Release Goodbye key on the IP Deskphone or On Hook key on the analog device Call Mute The analog device may have a mute key to stop voice transmission however the Mute key event on the analog device is not supported Volume Up Down The Volume U
239. ts log off automatically By logging off of a secondary account you remove the selected secondary account from the autologin list For more information about logging off when the IP Deskphone has multiple users see Logging out on page 282 Making an emergency call You can use the Avaya 1165E IP Deskphone to make an emergency call to the Public Safety Answering Point PSAP from any accessible screen without logging on When you pick up the handset press the handsfree button or headset button without logging on a message Emergency calls only appears and the Avaya 1165E IP Deskphone can only be used to make an emergency call All context sensitive soft keys and feature keys are blank and unusable except for the second context sensitive soft key which allows you to switch between numeric and alphabetic characters If you hang up before the connection is established the Avaya 1165E IP Accessing the Avaya 1165E IP Deskphone Deskphone returns to the initial state After the connection is established the call can be disconnected only by an operator If you hang up after the connection has been made the IP Deskphone switches to loudspeaker If the loudspeaker is already on and you press the hang up button nothing happens The call is not disconnected When you make an emergency call the location of the IP Deskphone is forwarded to the PSAP When the IP Deskphone is waiting for the user to log on or it is blocked by a
240. u can e View received Instant Messages e Delete Instant Messages e Send Instant Messages CallFwd Forward all calls to a specified address Block all calls Quick reference Retrieve parked calls local and server parked calls only ScrnSvr Activate the screensaver only if the screensaver feature is enabled Configure the presence status for your IP Deskphone Display the Preferences menu 1 Display Adjust screen display settings 2 Audio Adjust tones and volume settings configure a USB headset and access the Bluetooth wireless technology setup 3 Feature Options Program feature keys call decline reasons call ignore actions and call subjects call fwd notification 4 Language Change language 5 Misc Options Set alpha dialing search method privacy settings Ends dialing location and time 6 Network Access Server Settings Device Settings Diagnostics and Lock 7 USB Locks Enable or disable USB devices 8 User Settings Modify call settings IM settings voice mail setting and remembering settings Select a new menu list When you press More a different selection of Context sensitive soft keys appears Press once to switch to CallFwd DND Retrve Press twice to switch to ScrnSvr Presnce Prefs Press three time to switch back to the main menu list Redial abc Msgs Quick reference Active call display
241. ull screen list to appear and offers you a chance to automatically dial one of the offered choices The contents of the Speed Dial List varies based on the current call state of the IP Deskphone and the type of speed dial list entry configured Note Only entries in the Speed Dial List can be context sensitive and not all speed dial keys individual feature keys A Speed Dial key or one included in a Speed Dial List can cause a call that it placed on hold when invoked to be un held automatically when call completes based on a new value that must be set when a Speed Dial key is created or configured Figure 66 on page 337 displays the feature key used by the speed dial list Figure 66 Main feature key screen Program key Key 1 Line key Key 2 Steve Key 3 Bill Key 4 Tom Key 5 Key 6 Speed Dial List LEEF elis Bulk A feature key provisioned for use as a Speed Dial List has a similar appearance to all other programmed feature keys on the idle screen or Advanced features in call screen The label used for the selected key is provided through provisioning The following is the icon for the Speed Dial List key After you press the feature key provisioned as a Speed Dial List the list of Speed Dials configured appears on the screen and the you can select an item from that list to invoke a Speed Dial If the speed dial list is empty or results in being empty due to context sensitive hiding of contents
242. ur IP Deskphone to your LAN using a CAT5e Ethernet cable If your network is equipped with PoE you can power your IP Deskphone through the LAN port To connect your Avaya 1165E IP Deskphone to your LAN use the following procedure 1 Connect one end of the supplied Ethernet cable to the back of your IP Deskphone by using the RJ 45 connector marked with the symbol 5k 2 Thread the network cable through the channel marked with the symbol 3 Connect the other end of the cable to your LAN Ethernet connection To connect your PC through your IP Deskphone use the following procedure 1 Connect one end of the PC Ethernet cable to your phone using the RJ 45 connector marked with the JL symbol 2 Thread the cable through the channel marked with the symbol 3 Connect the other end of the cable to the LAN connector on the back of your PC Using your Avaya 1165E IP Deskphone Installing additional cables If applicable you can plug an optional USB device such as a USB mouse or a USB keyboard into your IP Deskphone Connect the USB cable to the USB port on the back of the IP Deskphone Figure 12 Cable routing tracks and mounting holes S cS a Sal Method B Method A E EOE UO Wall mounting the IP Deskphone optional You can mount your Avaya 1165E IP Deskphone on a wall either by m
243. ure keys Use the Feature key option to configure the feature keys on Avaya 1165E IP Deskphone and the Avaya 1100 Series Expansion Module Programmed keys are stored in the user profile Each user can maintain a list of programmed feature keys You can designate a feature key to act as a short cut for any of the following features Speed Dial Call Forward Do Not Disturb Send IM Presence The Avaya 1165E IP Deskphone designates the feature key on the bottom right of the four feature keys as Feature Key 1 and reserves it as the line key for the phone Figure 38 on page 239 shows the Feature keys Figure 38 Feature keys Program Key Key 1 Line Key Key 2 Bob Key 3 Sarah Key 4 Steve Key 5 Key 6 Key 7 Key 8 Key 9 Edit Bulk Back Additional features You can program the feature keys one at a time or you can automatically program empty feature keys from your Friends list or Address Book For information about how to autoprogram feature keys see Feature key autoprogramming on page 255 Figure 39 on page 240 shows the feature key numbering for 3 Avaya 1100 Series Expansion Modules Figure 39 Feature key numbering Feature key programming You can program feature keys To access the Program Key screen Prefs 1 Press the Prefs context sensitive soft key select Feature Options and select Feature Keys from the menu The Program Key screen opens as shown in
244. ure the Auto back out time to the selected highlighted value and return to the Display menu Press the Back context sensitive soft key to dismiss the Auto back out time menu and return to the Display menu Note When you enter the Auto back out menu the current configuration for the Menu Auto back out time is pre selected highlighted on the list When you press the Select context sensitive soft key the time interval is flagged to commit to the configured preferences done after the idle screen is displayed and is used for menu auto back outs from that point forward Configuring the Avaya 1165E IP Deskphone Selecting a ring pattern You can use the ring pattern feature to select the ring pattern for an incoming call To select the ring pattern for an incoming call Prefs Select Test Back Press the Prefs context sensitive soft key select Audio select Tones and then select Ring Pattern Press the Up Down navigation key to scroll through and highlight the different ring patterns displayed on the LCD screen Choose one of the following Press the Select context sensitive soft key to set the ring pattern and return to the Tones menu Press he Test context sensitive soft key to briefly play the selected ring pattern Press the Back context sensitive soft key to keep the existing configurations and return to the previous menu Configuring the Avaya 1165E IP De
245. uttons to adjust the volume of the ringer handset headset speaker and the Handsfree feature Press the top button to increase the volume and press the bottom button to decrease the volume Press the Mute key to listen to the call without transmitting Press the Mute key again to return to two way conversation The Mute key applies to handsfree handset and headset microphones The Mute LED indicator located on the Mute key flashes to indicate that the microphone is muted Navigation CL Baa ee Press the Handsfree key to activate the built in speaker and microphone of the Avaya 1165E IP Deskphone The Handsfree LED indicator on the Handsfree key lights to indicate when handsfree is active Use the Navigation keys to scroll through menus and lists that appear on the LCD display screen or for text entry The outer part of this key cluster rocks for up down left and right movements For more information see Navigation keys on page 42 Use Enter at the center of the Navigation keys cluster to select menu items or to confirm changes In most menus you can use Enter instead of the Select soft key Press the Hold key to put an active call on hold Tap the flashing line key to return to the caller on hold Press the Expand key to access the Instant Messaging Log Note This feature requires an External Application Server Press the Headset key to answer a call Headse
246. ware updates on page 278 Using the Friends feature You can designate a contact you have frequent interaction with as a friend Access your friends list in the Address Book to Check the presence status of a friend See To check the online status of a friend on your list on page 232 Initiate a call to a friend See To initiate a call to a friend on the Friends list on page 233 Send an IM to a friend See To send an IM to a friend on the Friends list on page 234 Edit the information about a friend See To edit your Friends list on page 235 Additional features Figure 37 Presence status of a friend Roberta Smith rob companya com connected Send IM Back Accessing your Friends list To check the online status of a friend on your list h Paa 1 Choose one of the following RA Directory Press the Directory fixed key Filter Press the Filter context sensitive soft key and select Friends from the menu Select Press the Select context sensitive key Additional features 2 Doone of the following Status no Press the Status context sensitive L soft key to view the current presence status of the friend All Press the All context sensitive soft CU key to view the contents of the Address book including contacts designated as friends and regular contacts Edit Press he Edit context sensitive soft key to
247. which languages are available for your phone To select a language Prefs 1 Press the Prefs context sensitive soft pa key and then select Language The current language displays Change 2 Press the Change context sensitive soft key to change the language 3 Press the Up Down navigation key to Cee scroll and highlight the desired language for example German Deutsche 4 Choose one of the following Select Back Press the Select context sensitive Jor soft key to save the desired language and return to the previous screen Press the Back context sensitive soft key to keep the existing configurations and return to the Preferences menu Configuring the Avaya 1165E IP Deskphone Selecting the date and time format Several date and time formats are available Formats are based on the 12 hour and 24 hour clocks To select a date format Prefs en 1 Press the Prefs context sensitive soft key select Misc Options and then select Time Change 2 Press the Change context sensitive soft ama key 3 Press the Up Down navigation key to 4 highlight Date Format in the menu Change Ld 4 Press the Change context sensitive soft key to change the Date Format 5 Press the Up Down navigation key to 4 scroll and highlight either a month day MM DD or a day month DD MM format Configuring the Avaya 1165E IP Deskphone Select Back 6 Choose one of the follo
248. wing Press the Select context sensitive soft key to save the format and return to the Time Format menu Press the Back context sensitive soft key to keep the existing configurations and return to the Time Format menu You can select a time zone for your Avaya 1165E IP Deskphone To select a time zone Prefs Gama Change L Ia 7 Change L 1 Press the Prefs context sensitive soft key select Misc Options and then select Time 2 Press the Change context sensitive soft key 3 Press the Up Down navigation key to highlight Timezone in the menu 4 Press the Change context sensitive soft key to change the Date Format Configuring the Avaya 1165E IP Deskphone CRT 5 Press the Up Down navigation key to 4 gt scroll through and highlight the time zones Note Time zones are listed based on GMT format for example GMT 11 00 Samoa GMT 10 00 Hawaii 6 Choose one of the following Select Back Press the Select context sensitive or soft key to save the time zone selection and return to the Time Format menu Press the Back context sensitive soft key to keep the existing configurations and return to the Time Format menu You can select the time zone format for your Avaya 1165E IP Deskphone To select a time format Prefs pa 1 Press the Prefs context sensitive soft key select Misc Options and then select Time Change 2 Press the Change context
249. ximum number of ports press the context sensitive soft key to display the Domain Conference Edit screen provides an example of the Domain Conference Edit screen Figure 36 Domain Conference Edit screen Edit Domain Name bvw com By i S1 47 11 15 51 5060 J 2 10 1 2 4 5060 Conf conference xyz com 4 A CHE i es The context sensitive soft keys available for the Domain Conference Edit screen are as follows While on an active call e Save to save the updated value to the system configuration file e Abc 123 to toggle the input mode to digits or alphabets e Clear to clear the character behind the cursor e Back to return to the previous screen Note For these configuration changes to take effect you must manually log off and log on Transferring a call Note 1 When more than one call is on hold the call you want to transfer must be the active call For more information see To make a call on hold the active call on page 216 Note 2 The IP Deskphone does not automatically place the call you want to transfer on hold To prevent the caller from hearing the transfer process place the caller on hold and then complete the transfer process To transfer a call to another telephone 1 Press the Up Down navigation key to highlight Transfer Call from the menu 2 Press the Trnsfer context sensitive soft key while on a call to access the Trnsfer Ga menu Trnsfer abc 3 Pre
250. y account Accounts which cannot access the server cannot join the server After you create a ad hoc conference you can join additional calls into the same conference You cannot create more than one ad hoc conference at a time Three way calls can join any two calls regardless of the account The service package of the account to which a call is associated determines which operations for example Call Park are available on that call After you have established a 3 way call the join functionality becomes unavailable until the 3 way call is terminated Figure 49 on page 289 shows two examples of the Avaya 1165E IP Deskphone with one call and multiple calls Figure 49 Avaya 1165E IP Deskphone with one and multiple calls Friendi Friend1 User2 m User2 User1 G Userl Ln2 User2 01 17 1 54pm User1 01 17 1 54pm To Remote User d Remote User remote domain com remote domain com Remote 2 remote2 domain com From User2 Action Servcs Audio Action Servcs Audio Join Instant Messages Only the primary account can send or receive instant messages Incoming messages for secondary accounts are rejected they are not displayed on screen and are not added to the instant message logs Menu features The IP Deskphone menu displays are customized to match the service package of the active account that is accessing the menu In most cases menus are accessed from the ldle screen a
251. y any USB devices connected The screen displays the information that the USB port is disabled as shown in Figure 52 on page 314 Advanced features Figure 52 USB devices USB port disabled screen a USB Devices USB Port Disabled If the USB port is not disabled then the USB menu displays information on all USB devices attached even if the device is locked An unsupported device is enumerated if it is attached to the IP Deskphone To ensure you know about the USB lock status the USB device information is followed by status information about supported USB devices If the USB configurations do not match the USB device status because of the restart requirement a warning that the USB Update requires reboot appears on the screen Figure 53 on page 315 displays a sample USB information menu with the USB port enabled and selected device locked Advanced features Figure 53 USB devices Phone information screen USB Devices Root Hub Port 0 Hub Port 1 Kingston Data Traveller 2 0 Port 2 Plantronic USB Headset Port 3 Not connected USB Memory Stick Locked USB Headset not Locked Warning USB Update requires reboot Customizable Banner for login If a login banner with login banner text is configured the IP Deskphone displays the banner text on the screen as the user logs on Changing the IP Deskphone configured language does not change the banner text language The banner appears only for the primary user o

Avaya 1165E User Guide

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