Home

Avaya 1140E User Guide

image

Contents

1. c eeeeees 224 M te Key senian a a aaa 23 N Network MENU ccccceccececeeeseeeeeeeceaseceeeeeeseesneeeeeees 241 New Call Making 2 ceeecceeceeeeeeeeeeeseeseeneeaeees 155 Notifications multiuser cece ceceeeeeeneeeeeeeeeeees 230 O Outgoing Call PriVACy o oo eee eeeeeeeeeeeeeeteeeeeeeeneeees 208 Overwriting your personal Address Book 46 November 2013 311 P paging calls receiving eeeeseeeeeseseerssseerresereens 114 Park Callar a E teas fratadenios 171 Parked Call retrieving ce ecseeeeeceeeeeeeeeeeeeeteees 472 Password protection for domains cccccceseseeeeeeees 39 PC Client softphone interworking with the IP DeSkpNONG reena na 211 Per account call notification options multiuser 224 Phone Information Details screen ccecceeee ee 244 Placing a Call ON Hold ccceeeeceeeeeeeeeesteteeeeees 157 Precedenta ani a A a 275 Precedence call transfer with c c ssseceeeeeeeeee 284 Precedence incoming calls with 00 ccee 283 Precedence multiple calls cccceeesesesseseeeeeees 285 PreempllOn icin ois eet 275 286 Presence state messages adding new n 206 Presence state configuring eeeeeeeeeeetetteeeees 204 Presence multiuser ccc ceeeeceeeeeeeeeeeeeeeeeeaeeeeeeees 229 Primary account logout Multiuser 0008 217 Privacy
2. Replying to an Instant Message You can reply to an Instant Message To reply to an Instant Message 1 Press the Reply context sensitive soft key to send an Reply IM in response to the IM you are viewing 2 Press the abc 123 context sensitive soft key to toggle abc between numeric and alphabetic input C Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 151 Instant Messaging 3 Enter the message you want to send as a reply a Send e Press the Send context sensitive soft key to send the IM when it is complete e Press the Back context sensitive soft key to return to the previous menu and not send the IM Back 4 Choose one of the following Initiating a call from an Instant Message To initiate a call from the IM Inbox press the Expand fixed key or press the Msgs context sensitive soft key and then select Instant Messaging from the menu Note If your service provider requires that a Directory Number DN be used to initiate a call you cannot initiate a call from an Instant Message To initiate a call from an Instant Message 1 Choose one of the following Msgs e Press the Msgs context sensitive soft key and then select Instant Messaging from the menu e Press the Expand fixed key nN 2 Press the Up Down navigation key to highlight an IM from the list of Instant Messages IED 4 152 Avaya 1140E IP Deskphone with SIP Software User Guide November 2013
3. cccceeeeeeeeeeeeeee 164 Conferencing ad NOC ceceeceeeeeeeeeeeteeeeenteaeees 165 Configuring a conference Call eceeeeeeeeeeeeees 164 Configuring a Presence state cc eeeeeeereeeeeeeees 204 Configuring Do Not Disturb 203 Configuring IM audible alert 0 eeeeeeeeeeeeeees 147 Configuring IM automatic pop up 0ee 145 Configuring Instant Messaging ceceeeeeeeeeeeeeee 145 Configuring Instant Messaging pop ups s 146 Configuring Privacy settings 0 ceeeeesereeeeeeees 207 Configuring the Avaya 1140E IP Deskphone 65 Confirmation logon screen eeseeeeeceeeeeeeeeeeees 46 Copy an image file from the USB drive into the IP Deskphone cece ccc ce cee teteeesseseseseseeeeeeeeeees 268 Copy key creating a feature key using 2 00 198 Copy the ring tone from the IP Deskphone to the USB ATIVE arolia a ae ewes 268 Copying information to the Address Book 121 Creating a feature key using the Copy key 198 Customizable banner for login eeeeeeees 244 D Deactivate Call Forward ccccceceeeeeeteeeseseeees 200 Declining an incoming Call n 108 incoming call declining cccceceeeeeeeeeeeees 108 Delete a Call Decline Reason ccccceceeeeeeeeeeeees 441 delete a user profile ccc cccccecsececaeeeaeeeeeeeeeeneees 236 Delete Frie
4. e User Name Name Select Phone Number 3 Press the abc 123 context sensitive soft key to abe toggle between alphabetic and numeric characters 4 Use the dialpad to enter the search information for the contact Press the left arrow to delete characters press the right arrow to enter a space O nore fo The search is not case sensitive Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 125 The Address Book Search Call Ld Search Ld Exit Search Ld Exit L 126 Avaya 1140E IP Deskphone with SIP Software User Guide Comments infodev avaya com 5 Choose one of the following e Press the Search soft key e Press the Back soft key to return to the previous menu Q Note When the search is unsuccessful the following message appears No entries found for lt search criteria 6 When a search result is successful you can do one of the following e Press the Up Down navigation key to highlight a contact from the search result and press the Call soft key to initiate a call e Press the Search soft key to start a new search e Press the Exit soft key to return to the idle screen 7 When a search result is not successful you can do one of the following e Press the Search soft key to return to the search menu and begin a new search e Press the Exit soft key to return to the idle screen November 2013 Using Global Search Searching for a c
5. To configure the dialpad to alphabetic mode as the default 1 Press the Prefs context sensitive soft key and then Prets select Misc Options Highlight Alpha Dialing and then press the Change context sensitive soft key 2 Choose one of the following e Press the On context sensitive soft key to turn on alphanumeric dialing e Press the Back context sensitive soft key to keep or existing configurations and return to the Preferences menu To disable alphabetic mode and configure numeric mode as the default 1 Press the Prefs context sensitive soft key and then Prefs select Misc Options Highlight Alpha Dialing and then press the Change context sensitive soft key 7 2 Choose one of the following Off e Press the Off context sensitive soft key to turn on Ci alphanumeric dialing e Press the Back context sensitive soft key to keep existing configurations and return to the Preferences menu or 62 Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Back CL Entering text using the USB keyboard Entering text You can connect a USB keyboard to the USB port of your IP Deskphone to enter text and numbers access some features and duplicate some functions For example to dial a directory number you can use the keyboard number pad to enter digits and the asterisk and octothorpe characters and you can use the alphabetic keys to enter text The
6. to enable or disable the screensaver and choose if the screensaver is to be password protected e Delay to configure the time delay before the screensaver is invoked e Image to select the background image to display when the screensaver is active e Text to configure the text that appears on the phone display screen when the screensaver is active Press Select to select the currently highlighted setting Press Back to exit the Screensaver menu Mode The Screensaver Mode screen allows you to enable or disable the screensaver lock The following figure shows the Mode setting screen CUT Screensaver Cn 1 Disable 2 Enable no password a 3 Enable with passvvor cd oJ Figure 57 Screensaver Mode setting screen Choose one of the following screensaver configuration options 1 Disable to the disable the screensaver 2 Enable no password to enable the screensaver with password free mode 3 Enable with password to enable the screensaver with password mode Press Select to select the currently highlighted setting Press Back to exit the Screensaver Mode menu Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 247 Advanced features x Note Some options may not appear depending on configuration Disable Disabling the Screensaver displays a message confirming your selection The following figure displays the Screensaver Disabled message screen Cc SE Cc ee
7. 4 Ensure that your headset is in Pairing or Search Mode Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 89 Configuring the Avaya 1140E IP Deskphone 5 Press the Right navigation key twice and highlight the Search button displayed next to the Search Devices item 6 Press the Enter key The message Searching appears It can take up to two minutes for the search to complete If the search is successful the message Search Completed Found Device s appears and a list of devices that support Bluetooth wireless technology appears in the Found list 7 If the search is successful proceed to step 9 8 If the search is not successful the message Search completed No device found appears If this happens or if the headset times out and exits the search pairing mode power off the headset and repeat steps 4 to 8 If pairing is still unsuccessful pair the IP Deskphone to another wireless headset or contact the headset vendor 9 When the name of your headset appears in the Found box press the Stop context sensitive soft key or wait for the search to finish When the search is complete the message Search Completed Found Device s appears 10 If the name of your headset appears in the Found box proceed to step 15 If your headset is not displayed in the Found box select your headset from the list 11 Press the Right navigation key one or more times to highlight the Found box Pr
8. Comments infodev avaya com Viewing the content of an Instant Message 3 Press the View context sensitive soft key to access View the IM 4 To initiate a call to the contact who sent you an IM all press the Call context sensitive soft key The IP Deskphone goes off hook and initiates the Deleting an Instant Message To delete a single IM all the IMs from one contact or all the IMs in your IM Inbox complete the necessary steps in the following procedure 1 Choose one of the following Msgs e Press the Msgs context sensitive soft key and then select Instant Messaging from the menu e Press the Expand fixed key 2 Press the View context sensitive soft key View 3 Select one of the following context sensitive soft Delete keys e Press the Delete context sensitive soft key to clear all IMs from the IM Inbox Outbox e Press the Back context sensitive soft key to return to Back the previous screen a Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 153 Instant Messaging 154 Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Chapter 13 While on an active call You can use the following features during an active call e Making a new call on page 155 e Placing a call on Hold on page 157 e Using 3 way calling on page 163 e Transferring a call on page 168 e Using Park Call on page 171 You can use the Action context sensitive sof
9. Next Cem Back n Avaya 1140E IP Deskphone with SIP Software User Guide Using the Friends feature 3 Press the abc 123 context sensitive soft key to toggle between alphabetic and numeric characters 4 Use the dialpad to enter the new name for the contact 5 Choose one of the following e Press the Next context sensitive soft key to continue e Press the Back context sensitive soft key to return to the previous menu To remove a contact from the Friends list press the Delete context sensitive soft key This completely removes the contact from your personal Address Book 6 Use the dialpad to enter the new address for the contact 7 Choose one of the following e Press the Next context sensitive soft key to complete the process e Press the Back context sensitive soft key to return to the previous menu November 2013 179 Additional features 8 Choose one of the following Yes e Press the Yes context sensitive soft key select the group and press the Select context sensitive soft key to add contact to the group e Press the No context sensitive soft key to return to the Select previous menu without adding contact to the group e Press the Back context sensitive soft key to return to the previous menu a No LL Back 9 Press the Ok contact sensitive key to return to the Ok Friends list C Deleting a contact from Friends list To delete a contact from your Friends list ya D
10. Receiving intercom calls key The caller continues to hear the ringing tone but is unaware that you are ignoring the call You can configure the Call Ignore feature to either Local or Network When Call Ignore is configured to Local only that IP Deskphone is affected and it stops ringing when you press the Ignore context sensitive soft key When Call Ignore is configured to Network and you press the Ignore context sensitive soft key the IP Deskphone stops ringing and a message is sent to the network indicating that you are busy at all SIP IP Deskphones you are logged on to and that server should stop trying to contact you To configure the Ignore feature to Local or Network press the Prefs context sensitive soft key select Feature Options and then select Call Ignore Action from the menu Press the Change context sensitive key to change the Call Ignore setting to either Call Ignore Local or Call Ignore Network x Note When you are on active call and you receive an incoming call do not press the Goodbye fixed key to ignore an incoming call If you press the Goodbye fixed key the current call disconnects Press the Ignore context sensitive soft key to ignore the incoming call To ignore an incoming call 8 1 Press the Prefs context sensitive soft key select Prefs Feature Options and then select Call Ignore Action from the menu s 2 Press the Change context sensitive key to E hange change the Call Ignore setting to e
11. Active Screensaver no password mode Unlock if the screensaver is not password protected pressing the Unlock key or any other cancels the screensaver Any user interaction key presses mouse movement or incoming call cancels the screensaver without requiring a user password This includes pressing the Unlock context sensitive soft key Incoming IMs do not cancel the screensaver The programmed keys of attached Expansion Module s are cleared until the screensaver is deactivated If you have logged on to the IP Deskphone you are not logged out but the line key labels clear and are inactive until the screensaver is deactivated Active Screensaver password mode If the screensaver is in a password protected mode pressing the Unlock context sensitive soft key invokes a password input screen The password must be correctly entered to cancel the screensaver User interaction key presses and mouse movements do not cancel the screensaver Pressing the Unlock context sensitive soft key prompts you to enter the password for the screensaver The primary user line key is displayed but not active during the password prompt to give an indication about whose password is in use Picking up the handset and dialing digits activates the line function display for emergency calls only If you try to place an outgoing call a message is displayed and the screensaver starts again If you make an emergency call while the screensaver
12. IED lt 2 Press the Delete context sensitive soft key 136 Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Accessing the calls in your Call Inbox during a call 3 Select one of the following context sensitive soft Yes keys e Press the Yes context sensitive soft key to delete the highlighted call AllU e Press the AllUsr context sensitive soft key to i sr delete all the calls from the selected caller All e Press the All context sensitive soft key to clear all calls from the Call Inbox No e Press the No context sensitive soft key to return to the Inbox Accessing the calls in your Call Inbox during a call You can access the calls in your Call Inbox while you are in an active call To access the calls in your Call Inbox during a call 1 Press the Up Down navigation key to highlight a call from the list of calls in your Call Inbox 2 Choose one of the following Select e Press the Select context sensitive soft key to initiate a call to the highlighted caller or Note This places the current call on hold if it is not Exit already on hold e Press the Exit context sensitive soft key to return to the in call screen Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 137 Call Inbox 138 Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Chapter 11 Call Outbox
13. November 2013 Comments infodev avaya com Configuring a Presence state 4 Choose one of the following Select e Press the Select context sensitive soft key to continue to the next screen e Press the Back context sensitive soft key to return to th i tep Back e previous step as You can choose a more detailed message for other users to see or you can select None if you do not want to provide additional information 5 Select one of the following Presence states q D e Appointment lt gt e Away e Breakfast e Busy e Dinner e Holiday In Transit e Looking For Work e Lunch e Meal e Meeting e On The Phone e Performance e Permanent Absence e Playing e Presentation e Shopping e Sleeping e Spectator e Steering e Travel e TV e Vacation e Working e Worship Unknown Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 205 Additional features Note You can create your own Presence messages to appear on screen which become available when you program a feature key as a shortcut 6 Choose one of the following Select e Press the Select context sensitive soft key to select the Presence state and move to the confirmation screen A d d e Press the Add context sensitive soft key to enter a custom note For more information see Adding a new C Presence state message on page 206 e Press the Back context sensitive soft key to return to the previous step Back 7 Press the
14. Using the dialpad You use can use combinations of the letters and numbers on the dialpad of your IP Deskphone to for example spell names or words in Instant Messages IMs enter SIP addresses create Address Book entries and to designate feature key labels To make a call you can dial an alphanumeric SIP address for example jdoe2 domain com or you can dial a Directory Number DN depending on the local system configuration x Note Some service providers support only the use of a Directory Number DN such as 555 5555 to initiate a call to another IP Deskphone Contact your system administrator or service provider to determine if alphanumeric dialing is supported Alphanumeric dialing consists of string of text that contain letters and numbers that make up for example a SIP address Entering text using the IP Deskphone dialpad For applications that offer text input when you use the dialpad to enter text the system activates the abc 123 context sensitive soft key You can toggle between numeric and alphabetic input as follows e When the context sensitive soft key label is abc you can enter alphabetic text e When the context sensitive soft key label is 123 you can enter numbers Next abc Back tee Figure 17 Context sensitive soft key abc 123 For example if you want to enter the lower case letter a press the abc 123 context sensitive soft key to toggle to alphabetic input Then press the number 2 key once If y
15. Avaya com d ii ID Login 123 Domain Lang Figure 8 User login screen When you log on to your Avaya 1140E IP Deskphone you must confirm your logon ID enter your password and select the duration of this session However the first time you use your IP Deskphone you need to complete some of the following procedures e Automatic login on page 38 e Configuring the domain on page 38 e Selecting a language on page 39 e Logging on to your Avaya 1140E IP Deskphone on page 40 e Configuring the duration of the login on page 42 Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 37 Accessing the Avaya 1140E IP Deskphone e Selecting a location on page 44 e User Profile on page 45 e Overwriting your personal Address Book on page 46 Note The system automatically logs you back on after a power outage or software upgrade The system administrator configures this feature on a network wide basis Automatic login Before you first receive your Avaya 1140E IP Deskphone your system administrator can configure your IP Deskphone with your user logon and password If this is the case after you plug in the IP Deskphone you can use it without further configuration Note If the IP Deskphone is configured with automatic logon you cannot use the log off function and you need a password to access some features and functions Contact your system administrator or service provider for further information C
16. Most Cat5 cable manufactured after 1996 also supports 1000BaseT GigE installations and is designated Cat 5e Normally Cat5e cable has four pairs of copper wire This is a cable and its associated connecting hardware capable of transmitting at speeds up to 200 MHz Designed specifically to support 1000BaseT GigE this cable is also compatible with 10BaseT 100BaseT4 and 100BaseTX installations Normally this cable normally has four pairs of copper wire November 2013 305 Copy key Copy key Date Time display Directory Number DN Domain Do Not Disturb Enter key Expansion Module Feature Status Indicator Fixed keys Goodbye key Handsfree key Hold key IM Instant Message 306 Avaya 1140E IP Deskphone with SIP Software User Guide This is a fixed key used to copy entries to your Address Book Speed Dial Key Send IM Key and Call Forward key The IP Deskphone shows the current date and time when the telephone is in an idle state This is a telephone number you enter to initiate a call for example 555 555 5555 This is the IP address to which the IP Deskphone connects when you log on This is a feature you activate to block all incoming calls The center key of the Navigation Cluster key which is used to select menu items and to confirm changes The Enter key duplicates the function of the context sensitive soft keys Select and Set The Expansion Module is a hardware accessory that con
17. SP Services You can view the following information e Load Ver e Software e E M Software Presence e FeatActv d e Srv Pkg Location Press the Details context sensitive soft key to show e Primary User e Primary Domain e MAC IP e License server Status Press the Back context sensitive soft key to go back to the Phone Information screen Note You cannot make any changes to the setting from this menu Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 233 Advanced features To view information about the USB port press the USB context sensitive soft key after you access the Phone Information screen To view information about E911 press the E911 context sensitive soft key after you access the Phone Information screen Related topics Accessing the Services menu on page 234 Checking for Updates on page 235 Resetting the IP Deskphone on page 235 Erasing the user data on page 236 Accessing the Services menu Some of the system features require your user password You must consult with the system administrator or service provider before you can access some of the features To access the services menu Press the Services hard key SP j Services The Avaya 1120E IP Deskphone displays the following menu 7 1 Search Use to perform local global search 2 Login Use when the call server supports multiple user logons only 3 Logout Use to logoff the IP Deskphone For
18. Such new versions will be similar in spirit to the present version but may differ in detail to address new problems or concerns Each version is given a distinguishing version number If the Program specifies a version number of this License which applies to it and any later version you have the option of following the terms and conditions either of that version or of any later version published by the Free Software Foundation If the Program does not specify a version number of this License you may choose any version ever published by the Free Software Foundation 10 If you wish to incorporate parts of the Program into other free programs whose distribution conditions are different write to the author to ask for permission For software which is copyrighted by the Free Software Foundation write to the Free Software Foundation we sometimes make exceptions for this Our decision will be guided by the two goals of preserving the free status of all derivatives of our free software and of promoting the sharing and reuse of software generally NO WARRANTY 11 BECAUSE THE PROGRAM IS LICENSED FREE OF CHARGE THERE IS NO WARRANTY FOR THE PROGRAM TO THE EXTENT PERMITTED BY APPLICABLE LAW EXCEPT WHEN OTHERWISE STATED IN WRITING THE COPYRIGHT HOLDERS AND OR OTHER PARTIES PROVIDE THE PROGRAM AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESSED OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTIC
19. The Call Outbox keeps a record of all outgoing calls made from your IP Deskphone You can add the contact details of the calls in your outbox to your Address Book You can access the following details about the outgoing calls Name e Address e Time of the call e Number of Calls e Call Subject when used for a call Accessing the Call Outbox You can access the Call Outbox and initiate a call when the IP Deskphone is e Idle For more information see Initiating a call from the Call Outbox on page 141 e Active For more information see Accessing the calls in your Call Outbox during a call on page 143 Managing calls in the Call Outbox while not on a call You can manage calls in the Call Outbox while you are not in an active call The following figure shows details of the Call Outbox screen while the IP Deskphone is idle Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 139 Call Outbox Figure 27 Call Outbox while IP Deskphone is idle To manage calls in the Call Outbox while not on a call f Niro ere 1 Press the Outbox fixed key LAY Shitt Outbor i 2 Press the Up Down navigation key to highlight a call from the list of calls in your Call Outbox 3 Choose one of the following e To view details of the selected call press the Right navigation key See Viewing the details of a call in the Call Outbox on page 142 To leave the detail view and return to the main inbox screen
20. account only begins after all automatic logins have completed or are cancelled Related topics Cable unplugged on page 218 Cable unplugged If the IP Deskphone detects that the network cables are unplugged while accounts were logged in then the IP Deskphone assumes that all accounts have lost their connection to the server When you reconnect the cable the IP Deskphone proceeds to re register all accounts starting with the primary account 218 Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Upgrade impacts to user profiles Upgrade impacts to user profiles In previous releases of the IP Deskphone software user profiles were associated to user names rather than accounts one user profile could be associated with multiple user names After the IP Deskphone is upgraded to SIP Release 3 x or later software the IP Deskphone may contain user profiles with old user name associations When a primary account with no associated profile is registered the IP Deskphone looks for an old user profile associated with that user name If an old user profile associated with that user name is found the user profile becomes permanently associated with that account and is no longer associated to a list of user names Example An Avaya 1120E IP Deskphone with SIP Software Release 2 x has the following user accounts logged in and logged out user1 domain1 com user2 domain1 com user1
21. and then press the Select soft key The following table describes the navigation keys and their functions Table 5 Navigation keys and functions Key Function Navigation Key Cluster Press the Left or Right arrows on the Navigation Key Cluster to Scroll long lines of text when you view caller ID O Note The IP Deskphone automatically scrolls long lines of text from right to left for entries such as in your address book or your Call Inbox When your Search Method is set to Index Search you can increase the speed of the scrolling by repeatedly pressing the right navigation key or decrease the scrolling speed by repeatedly pressing the left navigation key For more information see Searching for a contact in the Address Book on page 123 e Change the slide adjustment from left to right when you adjust such things as contrast or volume Navigation Key Cluster Press the right side of the Navigation Key Cluster to e Create a space when you enter and edit text e View the details of the selected call log entry in the Inbox and the Outbox Navigation Key Cluster Press the left side of the Navigation Key Cluster to Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 33 Introduction to the Avaya 1140E IP Deskphone Key Function Move cursor to the left when you enter and edit text e Leave the detail view of the Inbox or Outbox and r
22. iam NOt Gi eea CON a a eas E E A ee ad E ee A A Rees 48 Locion m N s snrxssates crteaeeepscaseate tavaeiak madd gena aneeeaqtaa madsen oondaygaa Madea RA AaaE AI OORaRMORRENIDS 49 Chapter 5 Installing the 1140E IP DeSkphone s eeeeeeeeeeeeeeeeeeeeeeeeeeeneneneeeeeeeeees 51 Beroe VOU DOO IM iccccsessraterinnsercoteiawerssrtcnmitaces tutes ayeidoccssgenmtashaunuorees OEN E R maMNreeageenreeeenN 51 Connecing the CORTON alas aire ss sae eE cds Sus utes ENAREN SEEE lil KAREE 51 Removing the stand COVOM sisii ENa 53 Connecting the AC power adapter optional cccc cesses eeeeeeeneeseeeaeeneseseeeeeneseeneseneeseeeenenes 54 COONMECUNG the NANOS EL eisini nisana A a S 55 Connecting the headset optional sisi wsciscuivesaticawnissdaiaaauis sienna tuussannanuissdanaaieisd uadaoinusianadudsshibaduecssions 55 Selecting the headset tuning parametel oscdcaacaaieaquls ne pasicers pudaameaunedacausmuacincd a denoanieraticanmadnnese 55 Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 5 Connecting the LAN ethemet Cale cicscicca tin sicrcctiatccncsssiasenneasiaeciacaediasiennedsiacenasassauchenaciiasianaena ventas 56 mealng ardtiomal cao S senine 57 Wall mounting the IP Deskphone optional jisiccsisw cca eo aon 57 En Te na sen eaan a eeemiaese nena eRe eA eR Aen 59 SE aea eae 92 gt Baer rear rr ie E ey em eer E ere rear A E A AE A Rrerer ee 59 Entering text using the USB koyboard consina aaa eaten sa
23. page 253 To view existing groups in your address book if you selected Groups as the source data for the bulk key creation see View existing groups in your Address Book if you selected Groups on page 255 e view the existing groups you have in your Address Book See View the existing groups you have in your Address Book on page 256 e add a new contact to your Address Book See Add a new contact to your Address Book on page 257 e add a new group See Add a new group on page 259 Related topics Bulk create feature keys based on an existing directory Address Book group on page 253 View existing groups in your Address Book if you selected Groups on page 255 View the existing groups you have in your Address Book on page 256 Add a new contact to your Address Book on page 257 Add a new group on page 259 Bulk create feature keys based on an existing directory Address Book group To bulk create feature keys based on an existing directory Address book group Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 253 Advanced features Select C Back C 1 From the idle screen press the Prefs context sensitive soft key press the More context sensitive soft key until you see Prefs 2 Press the Up Down navigation key to highlight Feature Options then choose Feature keys The main feature key programming screen appears 3 Press the Bulk context sensitive soft key The Program
24. step 4 and repeat step 15 e Check that you are using the correct PIN and repeat step 15 17 If the name of your headset appears in the Paired box proceed to step 18 If more than one device is paired and the one you wish to use is not shown in the Paired box navigate to the one you want as follows Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 91 Configuring the Avaya 1140E IP Deskphone Cais Exit L Dual pairing headsets e Press the Right navigation key one or more times to highlight the Paired box Press the Enter key to start the edit mode e Press the Up Down navigation key to open the list Press the Up Down navigations key to scroll in the Paired list and highlight your headset e Press the Enter key to select the headset and close the list Press the Enter key to exit edit mode 18 If only one headset is paired proceed to step 18 If more than one wireless headset is paired the first headset paired is automatically made the active device To make a different headset active do the following e Press the Right navigation key one or more times to highlight the Set button next to the Set Active Device item e Press the Enter context sensitive soft key The message Set active device name appears meaning that the headset named is now the active headset and is used when you press the headset key 19 Press the Exit context sensitive soft key to exit t
25. 01 20 PM To usert domain com Save Prev Next Ca Co Co Co Figure 49 Inbox Call Details view Call logs and IM logs provide many ways of initiating a call to the address identified by the selected entry such as lifting the handset In most cases the primary account is used However if you press a line key to initiate the call the call uses the account associated with the line key If call logs and IM logs are invoked in Selection mode you cannot initiate a call directly In this case the Select context sensitive soft key populates a dial prompt or other input field with the selected target The operation already in progress determines which account to use For example if you press the line key to obtain a dial prompt press the Inbox key to select a target press Select then press Send then the line key that was originally pressed determines the account Address books Each profile contains a local address book which is independent from all network address books Accessing the Address Book in View mode by pressing the Directory hard key from the Idle screen displays the address book of the primary account If the primary account does not have a network address book then the local address book is accessed Accessing the Address Book in Selection mode always accesses the address book of the current account For example after obtaining a dial prompt by pressing Line Key 2 pressing the Directory key accesses the addres
26. Avaya Any such changes could void the user authority to operate the equipment This Class B digital apparatus complies with Canadian ICES 003 Cet appareil num rique de la classe B est conforme la norme NMB 003 du Canada A Warning e This is a Class B product In a domestic environment this product can cause radio interference in which case the user must take adequate measures e Operation is subject to the following two conditions 1 this device may not cause interference and 2 this device must accept any interference including interference that may cause undesired operation of the device ZOE MRM BSR eee RRRS VCCI OREO CoS BIRREA ETI CORR ARATE ST LS BM ELTU ETAL TO SRASSASFLEYaYSSRC RRL TRENDS Bish takiri HEWES ATH RE E gt TELUS RRUIELS ELT FEL The following table lists EMC compliance for various jurisdictions Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 13 Regulatory and safety information Table 1 EMC Compliance Jurisdiction Standard Description United States FCC CFR 47 Part 15 Class B Emissions FCC Rules for Radio Frequency Devices see Notes 1 and 2 Canada ICES 003 Class B Emissions Interference Causing Equipment Standard Digital Apparatus Australia New Zealand AS NZ CISPR 22 CISPR 22 Class B Emissions Information technology equipment Radio disturbance European Community EN 55022 Class B Emissions Information tech
27. Book or Friends list the account that is selected to display the list is the same account that establishes the call For more information see Receiving a call on page 222 and Menu features on page 223 In all cases if you initiate the call by pressing a line key then the account associated with that particular line key takes precedence For example pressing Line Key 1 to obtain a dial prompt dialing then pressing Line Key 2 initiates the call using the account associated with Line Key 2 However there are cases where pressing a Line Key does not initiate dialing for example Address Book in Select mode While the outgoing call is ringing the selected account is displayed on screen on a From line Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 221 Multiuser Receiving a call When you receive an incoming call the displayed information shows which account the call is intended to reach The line key of the corresponding account displays an incoming call icon The call can be answered by pressing the Answer context sensitive soft key e taking the handset off hook pressing the headset or handsfree key pressing the appropriate line key of the account Note You cannot use a different account to answer the call If the IP Deskphone receives multiple calls at the same time a list sorted by the most recent incoming call first of all active and incoming calls appears After you select a specific
28. Choose one of the following Select e Press the Select context sensitive soft key to select the highlighted SIP address e Press the Back context sensitive soft key to return Back to the previous screen C 5 Press the Redrct context sensitive soft key to Redret redirect the incoming call to the selected address Declining an incoming call You can decline an incoming call by pressing the Decline context sensitive soft key You can decline a call with or without giving a reason You can create custom decline reasons and you have the option of selecting one If you do not choose a custom decline reason the IP Deskphone sends the default message User has declined call Note The Call Decline feature is not available for all call servers Contact your system administrator or service provider to determine if this feature is available to you The treatment that an incoming call receives when Call Decline is invoked depends upon the call server In a SIP environment the caller receives a call declined message and they no longer hear ring back In a non SIP environment the caller can continuously hear a ring back To decline an incoming call 1 Press the Decline context sensitive soft key to Decline decline an incoming call 2 Choose one of the following e Press the Up Down navigation key to highlight a Decline Call Reason e Press the New context sensitive soft key to create a new decline reason to send F
29. Deskphone optional You can mount your Avaya 1140E IP Deskphone on a wall either by method A using the mounting holes on the bottom of the IP Deskphone stand or method B using a traditional style wall mount box with an RJ 45 connector and 15 centimeter cm 6 inch RJ 45 cord not provided fi Method B Figure 15 Cable routing tracks and mounting holes Complete these steps as needed before you wall mount your IP Deskphone Method A 1 Press the wall mount lever and pull the IP Deskphone away from the stand as shown in the figure below 2 Use the stand cover the part you removed in Removing the stand cover on page 53 to mark the wall mount holes by pressing the bottom of the stand cover firmly against the wall in the location where you wish to install the IP Deskphone Four small pins on the bottom of the stand cover make marks on the wall 3 Use the marks as a guideline for installing the wall mount screws not provided Install the screws so that they protrude 3 millimeters mm 1 8 inch from the wall Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 57 Installing the 1140E IP Deskphone 4 Install the IP Deskphone stand mounting holes over the screw heads as indicated in the figure above Method A You need to remove the IP Deskphone from the wall to adjust the lower screws 5 When the lower screws are snug install the IP Deskphone on the mounting screws and then tight
30. However as a special exception the source code distributed need not include anything that is normally distributed in either source or binary form with the major components compiler kernel and so on of the operating system on which the executable runs unless that component itself accompanies the executable If distribution of executable or object code is made by offering access to copy from a designated place then offering equivalent access to copy the source code from the same place counts as distribution of the source code even though third parties are not compelled to copy the source along with the object code 4 You may not copy modify sublicense or distribute the Program except as expressly provided under this License Any attempt otherwise to copy modify sublicense or distribute the Program is void and will automatically terminate your rights under this License However parties who have received copies or rights from you under this License will not have their licenses terminated so long as such parties remain in full compliance 5 You are not required to accept this License since you have not signed it However nothing else grants you permission to modify or distribute the Program or its derivative works These actions are prohibited by law if you do not accept this License Therefore by modifying or distributing the Program or any work based on the Program you indicate your acceptance of this License to do so and all its ter
31. IP Deskphone receives the location information when the IP Deskphone is first plugged in to the network and then stores it To view your location press the Services hard key choose Phone Information and then press the E911 context sensitive soft key Phoe Infor Preterice wonntected Peatecty Real Load MAC GOTECAD O28 JUL mi HP 172 225 137 5 Lottie Diis License Server 192 168 100 231 Status Connected Grace WA fa a ad ewe Figure 10 Phone information menu Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 49 Accessing the Avaya 1140E IP Deskphone Office 12B 13th Floor Avaya 123 Fake Street Ottawa Canada ae ea Ead aii Figure 11 Phone location display You can obtain location information only if it has been configured on your system 50 Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Chapter 5 Installing the 1140E IP Deskphone This chapter describes how to install and connect your 1140E IP Deskphone Before you begin A Caution Do not plug your IP Deskphone into a regular telephone jack This can result in severe damage to the IP Deskphone Consult your system administrator to ensure that you plug your telephone into a 10 100 1000 BaseT Ethernet jack A Caution Your IP Deskphone is designed for use in an indoor environment only A Caution Do not plug your Avaya 1140E IP Deskphone into an Integrated S
32. It is possible for the same event to occur for multiple accounts at the same time In this case they are displayed one after the other 230 Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Account selection Account selection There are a number of scenarios where you are prompted to select an account for example logout per account settings programming keys These scenarios fall into two categories 1 Prompts where exactly one account must be selected 2 Prompts where an all or none option is available In the first case if you have logged in only one account then the prompt is not displayed The single account is selected automatically and the next screen is immediately displayed Otherwise the primary account is always at the top of the list and is highlighted when the prompt is first displayed In all cases pressing the line key of an account highlights the corresponding item in the account list If no selection is made in a certain amount of time then the operation is cancelled Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 231 Multiuser 232 Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Chapter 16 Advanced features Viewing the IP Deskphone information To view the Phone Information for the IP Deskphone press the Services hard key and select Phone Information from the menu
33. Key Bulk commands screen appears 4 Press the Up Down navigation key to highlight Feature key creation 5 Press the Select context sensitive soft key The Create keys screen appears 6 Press the Up Down navigation key to highlight the type of programmed keys you want to create by bulk command You can choose one of the following options Speed Dial Send IM e Call Forward 7 Press the Select context sensitive soft key The Select Source screen appears OR Press the Back context sensitive soft key to dismiss the screen 8 Press the Up Down navigation key to highlight the source data for the bulk key creation You can choose one of the following options 254 Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Service Package Group Support Friends e Groups if you have existing groups in your address book Address Book 9 Press the Select context sensitive soft key Select e If you choose Friends the bulk key creation process begins e If you choose Address Book the bulk key creation Back process begins c e If you choose Groups the Select Group screen appears and prompts you to select the specific group you want to use for key creation OR Press the Back context sensitive soft key to dismiss the screen View existing groups in your Address Book if you selected Groups You can view existing groups in your Address Book if you sel
34. OK context sensitive soft key to confirm Ok the Presence state selection Adding a new Presence state message You can add a new Presence state message To add a new Presence state message 1 Press the Presnce context sensitive soft Presnce key press the More context sensitive soft key until Presnce appears More Ld 206 Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Change C Add C abc L E a a a Back LC Configuring Privacy settings Configuring Privacy settings 2 Press the Change context sensitive soft key 3 Select Connected or Unavailable from the menu 4 Press the Add context sensitive soft key 5 Press the abc 123 context sensitive soft key to toggle between alphabetic and numeric characters 6 Use the dialpad to enter a new Presence state message 7 Choose one of the following e Press the Ok context sensitive soft key to confirm the entry and complete the procedure e Press the Back context sensitive soft key to return to the previous step You can restrict caller information coming to the IP Deskphone or caller information leaving the IP Deskphone You can restrict the name SIP address or both from appearing on the screen Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 207 Additional features Incoming call privacy You can restrict the information for inco
35. PORS gry fey a fl amp 9 Choose one of the following e Press the Ok context sensitive soft key to confirm the entry and move to the next step i e Press the Cancel context sensitive soft key to return to the previous step Cancel p 10 Choose one of the following Yes e Press the Yes context sensitive soft key to activate auto retrieve of held call on hang up of speed dial e Press the No context sensitive soft key to return to the previous step No To program a Call Forward feature key To program a Call Forward feature key beginning from Step 6 in the procedure To modify a feature key 188 Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Select E pa E Next mna Select a m A Finish C Clear Dn Feature keys Press the Select context sensitive soft key 2 Select Call Forward 3 Use the dial pad to enter a key label 4 Press the Next context sensitive soft key to continue 5 Select a User 6 Press the Select context sensitive soft key 7 Use the dial pad to enter the address 8 Choose one of the following e Press the Finish context sensitive soft key to confirm the entry and complete the procedure e Press the Clear context sensitive soft key to erase the entry e Press the Back context sensitive soft key to return to the previous menu Avaya 1140E
36. Presence Selecting the Presence soft key prompts you to specify which presence state of the account should be modified The option all lets you configure all accounts to the same presence in one operation If you select a single account then the current state of the account is displayed and you are prompted whether it should be changed You are then prompted to enter the new presence state The new presence state is applied after it is confirmed If the option is selected no current state is displayed and you are immediately prompted to select the new state The new state is then applied to all registered accounts When using a programmed Presence feature key the account that is impacted by the Presence feature key is determined after the feature key is configured After a single account Presence programmed key is pressed e If the account is already configured to the programmed presence state then the account is configured back to the Connected presence state e If not the account is configured to the programmed presence state After the all accounts Presence programmed key is pressed e If all accounts are already configured to the programmed presence state then all accounts are configured to the Connected state e If not all accounts are configured to the programmed presence state As with Call Forwarding keys this allows Presence keys to be used as toggles Avaya 1140E IP Deskphone with SIP Software User Guide November 2
37. Press the Quit key to cancel the current operation or to exit the menu x Note Pressing the Quit key does not affect the status of active calls Press the Inbox key to access your call inbox The call inbox lists all incoming calls on an active IP Deskphone x Note This key does not function to send Instant Messages Press the Outbox key to view a record of all outgoing calls x Note This key does not function as a shift key Press the Directory key to access the Address Book and the Friends list Note You can access the Address Book while on a call and start a new call with a highlighted contact 22 Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Avaya 1140E IP Deskphone display Key press behavior The behavior of the IP Deskphone when you press a fixed key is as follows Goodbye Release Mute Hold Headset Handsfree and Hookswitch If there is an active established call the key action applies to this active call If there is no active call the key action is applied to the call that is highlighted in the list of calls Note Some actions may be ignored in certain conditions for example pressing the Goodbye Release key for a call on local hold pressing the Hold key for an incoming call Line key If there is an incoming call and you press the Line key the incoming call is answered If there is an active call and you press the L
38. Select the IP Deskphone from the Select Device screen The contents of their IP Deskphone are displayed 4 Navigate to the Sounds folder 5 Select the file you require and press Send You are prompted to select the destination folder on the plugged in USB drive 6 Navigate to the folder MyRings and press Done to start the operation Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 269 Advanced features The file is then validated some files are not allowed to copy and sent to the selected destination After the copy is complete a message appears on the phone screen displaying that the file was copied successfully Copy errors If file copying cannot complete due to insufficient space on the USB device or due to the selected file type not being enabled in the File Manager device configuration then an error message is displayed on the screen 270 Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Chapter 17 Visual indicators The IP Deskphone uses visual indicators or cues to indicate incoming calls and messages The display icons on the IP Deskphone also indicate the current call state the status of Inbox calls and Instant Messages IMs and the Presence state of contacts designated as Friend Display screen icons The following tables list the display icons of the IP Deskphone Table 16 Display screen icons Call State Component Icon On
39. Software User Guide Bulk Remove all programmed feature keys by using the Bulk context sensitive soft key 5 194 Bulk Remove individual programmed feature keys by using the Bulk context sensitive soft key 194 Busy lamp field cccccceeeeeeeeeeeeeeeceeeeeeeeeeeeeeeeees 214 C Cable unplugged multiuser eeeeeeeeeeeeeees 218 Call Decline Reason add cccccccceseceeeeeesaeeeeeeees 110 Call Decline Reason delete ccccceeeeeeeeeee eee ee jti Call Decline Reason edit cccceeceeceeeaeeseeeeeeeees 112 Call Decline Reasons managing 00000 110 Call Forward reminder signal cccceceeeteeees 200 Call Forward activate ccccccessesecceeeeessseeeeeeeeaees 200 Call Forward deactivate ccccccccceseeseceeeeeeeseeeees 200 Call Forward USING 0 ccccccceeeeeeeeeecceeeeeeeeeeeeeeeeees 200 Call Forwarding multiuser 0 ccccceeeeeseeeeees 228 call from the Address Book cccccseeceeeeeeeeeeeeeees 116 CAMB OX erenn aa 129 Call Inbox Accessing the calls during a call 137 Call Inbox deleting calls c ccceeeeeeeeeeeeeeeeteeteees 136 Call notification options multiuser c0cc000e 224 Call notification options per account multiuser 224 Call Origination BUSY 0 ceeeeeeetteeeeeettteeeeeeeee 288 Call OUDON ac adssd hewcies
40. These two 82 Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com USB headset Feature Description LEDs are also mapped to the corresponding LEDs on the IP Deskphone The IP Deskphone synchronizes the LEDs status with that of the IP Deskphone the Mute LED for mute indication and the Message Waiting LED for message waiting and incoming call flash indications The Avaya USB Enhanced Adapter has an extra port to connect an external alerter If there is an external alerter attached the external alerter is kept synchronized with the Message Waiting LED Attached Indicator When a Avaya USB Mobile or Enhanced Headset is connected to the IP Deskphone after enumeration the IP Deskphone flashes the LEDs on the headset for a short duration to indicate the headset is ready to use Back Light Both adapters have a back light to allow easy identification of the adapters If the back light is enabled in the Headset screen the back light of the adapter turns on after enumeration Message Waiting If there is voice message waiting on the IP Deskphone the IP Deskphone turns on the red message waiting LED on the IP Deskphone and on the adapter The IP Deskphone turns off the red message waiting LED if there is no voice message waiting External Alerter The Avaya USB Enhanced Adapter has a port to allow an External Alerter large LED indicator to attach
41. a MADN SCA feature they share one single Directory Number DN that is available to the user An incoming call to this DN or to any SIP address of the users of the MADN SCA group causes all the IP Deskphones to ring Also any user of the MADN SCA group can join a call initiated from any of the IP Deskphones of that group Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 209 Additional features Any user that joins a call with the MADN SCA feature can put the call on hold and prevent other users within the MADN SCA group from joining Figure 43 MADN SCA shared line active Audio Codecs This feature allows you to specify a codec to which you can switch to during an active call You can use the Preferences menu to modify the order of preference of the codecs between calls You can select an audio codec by name during a call or while the handset is idle The Audio Codecs feature also gives you control over the audio configuration that is used for inbound and outbound calls 210 Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com PC Client softphone interworking with the IP Deskphone To change the codec while on the call select Audio gt Change codec and then press OK The following context sensitive soft keys are available on the Audio Codes page e Ok to view the Audio Codec Selection screen e Back to return to the previous screen Audio Codec Se
42. active call music on hold 1 Preemption tone is played through the handsfree speaker 2 The active call is removed Avaya 1140E IP Deskphone with SIP Software Use r Guide November 2013 287 Multi Level Precedence and Preemption Call state Preemption behavior 3 The preemption acknowledgment screen is displayed See Preemption acknowledgement screen on page 287 4 When the preemption call is acknowledged by pressing OK or after 5 minutes the preemption tone is ended and the new preemption precedence call is displayed While a call is on hold remote or local 1 Preemption tone is played through the handsfree speaker 2 The new preemption precedence call screen is displayed 3 When preemption is acknowledged or after 3 seconds the preemption tone stops An incoming call is ringing The incoming call is removed An outgoing call is ringing 1 The preemption tone plays continuously in the Handsfree speaker for few seconds 2 The preemption acknowledgment screen is displayed See Preemption acknowledgement screen on page 287 3 When the preemption is acknowledged or after three seconds elapse the preemption tone stops Call Origination Busy When Call Origination Busy is enabled incoming calls are prevented from disturbing you when you are in the process of making an outbound call When your IP Deskphone is on hook or off hook and you ente
43. biusiseasgentiocsianmaciinsesis erra 124 Chapter 10 Gal i sis E 129 Actessing the Call B08 as eccrine a SPE E TE 120 Managing calls in the Call Inbox while not ona call COEP IE ENNE OA E IE EAN 130 Viewing the details of a call in the Call INDOX eee E E E E eas iotauaaces 132 Managing MESE CAnon RRA T 132 Missed Calls NOUMCAUO M snrinneina hone E 133 nates Call kom me Call THB OX nussen 135 DTS CED ANE SD IIE So INN IO E A A A N EE A A ceo O E A I TA EE E alate 136 Accessing the calls in your Call Inbox during a call ipii i aa AOE ehaner fade al ODOR a EE A R 139 Puecessing he Call QUO sisicama E E E E aonana TOO Managing calls in the Call Outbox while not ona a call TETA E OE A E E AIE TEA E E REE A E E E 139 iMinatng a cal Tron tme Cal OWDOK ssiisann aA 141 Deleting calls Trom your call ODOR croon AAAS NEAN 141 Viewing ihe details of a call in the Call Outbox cccsensicenonnranna anaa A Accessing the calls in your Call Outbox during a Call iis ssssdccssssadsseesinaaeseecssontds ces snaa adari 143 Chapter 12 Instant OSS AIG ao cisco ese ae endear 145 Configuring Instant Messaging EE EE E E E seated ana aia T 145 Configuring IM automatic POP UP ius siiccessirsinscsarstnsadeiridcpweeiusdistonsanib abpanddian baaada adadin kaada inaa daina 145 C ntguning Instant Messaging POP UPS ve sserctecrstestcciscscsstesaaacisedin gausnduersgasrdnees qasiineniayaisecasageauseeeeiaeds 146 Se ene UNE ON aia O E N E A AE A TEE A
44. call in the list you can either answer the call or process the call An incoming call icon provides visual feedback You can answer the call by pressing the line key directly without having to select the call This automatically puts other active calls on hold Being in a call When a single call is active the screen displays the local account in use and the remote user If multiple calls are active each call appears on a single line The local account for the active call appears on the context line Each line key reflects the most active call state of its account The active call is affected by operations such as call transfer or call parking One exception is the New Call action which uses the primary account by default this can be overridden by pressing another line key to initiate the call Joining calls into a specific conference always uses the conference server of the primary account Accounts which cannot access the server cannot join the conference After you create an ad hoc conference you can join additional calls into the same conference You cannot create more than one ad hoc conference at a time Three way calls can join any two calls regardless of the account The service package of the account to which a call is associated determines which operations for example Call Park are 222 Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Instant Messages available on
45. date and time format Several date and time formats are available Formats are based on the 12 hour and 24 hour clocks To select a date format gt 1 Press the Prefs context sensitive soft key select Misc Prets Options and then select Time Ld 2 Press the Change context sensitive soft key Change 3 Press the Up Down navigation key to highlight Date Format in the menu Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 75 Configuring the Avaya 1140E IP Deskphone 4 Press the Change context sensitive soft key to change Change the Date Format 5 Press the Up Down navigation key to scroll and highlight either a month day MM DD or a day month DD MM format 6 Choose one of the following Select e Press the Select context sensitive soft key to save the format and return to the Time Format menu e Press the Back context sensitive soft key to keep the or existing configurations and return to the Time Format Back menu You can select a time zone for your IP Deskphone To select a time zone 1 Press the Prefs context sensitive soft key select Misc Prets Options and then select Time Ld 2 Press the Change context sensitive soft key Change 3 Press the Up Down navigation key to highlight Timezone in the menu 4 Press the Change context sensitive soft key to change C hange the Date Format 76 Avaya 1140E IP Deskphone with SIP Software User Guide No
46. domain2 com A user profile is created for the first account and is reused for the second account The third account reuses the same profile as it has the same user name as the first account The IP Deskphone is upgraded to SIP Software Release 4 x A user logs to the primary account user3 domain1 com No profile is found for that account a new profile is created automatically e The user logs out then logs to the primary account user2 domain1 com No profile is found for that account but a Release 2 x user profile is found to be associated to the user name user2 The profile becomes associated to user2 domain1 com The profile is loaded and user2 now has access to the call logs and most preferences available before the upgrade e User2 logs out then logs in user1 domain1 com User1 had a profile before the upgrade but that profile has now been associated to the user2 account therefore a new profile is created Not all the information in old profiles is preserved The preference settings for example voice mail ID are discarded in the upgrade Line keys Each registered user is associated to a separate line key Each line key displays the name of the registered account and some basic state information for that account Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 219 Multiuser The primary account is always associated to the first bottom right line key of the IP
47. e Dial invokes the selected speed dial e Exit screen dismisses without invoking a Speed Dial List entry Auto Retrieve flag If you enable the Auto Retrieve behavior on a Speed Dial key or Speed Dial list entry that is invoked and place a call on hold to invoke the current key entry the IP Deskphone attempts to un hold the call after the key or entry call completes For example e Ais talking to B when A invokes their Speed Dial List and selects an entry e Selection invocation of a Speed Dial List entry places the A B call on hold and places an outgoing call to the URI specified in the Speed Dial List entry for example C e When the A C call completes if the Auto Retrieve flag is enabled for the Speed Dial then the IP Deskphone attempts to take call A B off hold This may not always happen if the IP Deskphone receives another call during the A C call or if the A B call state is changed while A C is active The Auto Retrieve behavior is added to regular speed dial keys instead of speed dial list entries To make sure that this flag is configured for programmed speed dial keys the Enable Auto Retrieve screen shown in the following figure appears as the last step in Speed Dial Key configuration cc na cc cI Cc Cu Ussy User1 Enable Auto Retrieve For this speed dial key Yes No Back CC oo oo oo Figure 67 Enable Auto Retrieve screen The Auto Retrieve screen allows you to configure the Auto Retrieve behavior
48. enter a user name and password and specify your login to either be permanent or to expire You can also specify which SIP domain you want to access The Domain key allows you to select a domain from the configured list but you cannot modify the domains You can change the language used at the login screen The following figure shows the primary login screen Login to domain com ID usert Next abe Domain Lang C e r Lod Figure 44 Primary Login screen After you are logged in the IP Deskphone displays the Idle screen You can configure up to five profiles If the limit is exceeded then the least recently used profile is automatically deleted Related topics Additional logins on page 216 Automatic login on page 216 Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 215 Multiuser Additional logins The Login command in the System menu allows you to register additional accounts Note You cannot change the language in a secondary login The following figure shows the secondary login screens ciney 1 fusert User login 3 Progr d 4 Line Key 4 Login to domain com ID user2 Next abc Domain Cance Gig Co Coo Co 5 Line Key 5 Figure 45 Secondary Login screens You can specify the Line Key to which the new account is associated By default the first unused key is selected If the configured limit is reached on concurrent logins then the selected login command displays
49. entered e Press the Msgs context sensitive soft key and then select Voice Mail from the Messages menu to access your voice mail VMail Press the Speed dial feature key that you programed to call with a commonly used or important phone number or SIP address x Note 7 You can program a feature key to use as a Alex shortcut to dial a number or a SIP address For more information see Feature keys on page 181 i 3 Press the Send context sensitive soft key to Send immediately initiate the call x Note The IP Deskphone automatically initiates a call shortly after you enter the SIP address or phone number i Making a call using on hook dialing You can make a call by using on hook dialing Enter the SIP address or the phone number before going off hook Note When you use this method you cannot toggle between alphabetic or numeric input To make a call using on hook dialing 96 Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Making a call using on hook dialing 1 Dial the number or SIP address E 2 Continue the call by using one of the following Alex methods e Press the line feature key CY A Headset A e Press the Headset fixed key A lt Manistee e Press the Handsfree fixed key 3 To terminate the call choose one of the following e Replace the handset into the cradle O Cote e Press the Goodbye key Using handsfr
50. for the Speed Dial 262 Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com USB flash memory device support USB flash memory device support The IP Deskphone supports the browsing of files on a USB flash memory device A simple file browser allows you to select an image file or other type of file and upload onto the IP Deskphone file system The file manager also allows you to browse and copy certain files from the phone file system onto a USB flash drive After you select the File Manager menu by choosing the Services menu you can navigate to the IP Deskphone file system and any USB drives attached From there you can either copy a file from the IP Deskphone onto the USB drive or copy a file from the USB drive to the IP Deskphone If you select File Manager and there are no USB drives plugged into the IP Deskphone the root screen of the IP Deskphone file system is displayed The following figure displays the root screen of the IP Deskphone file system TI Root fl 1140E A rofiles pote Co Sounds 4 ee Images L J Languages Logs System Select Delete Exit Cf Co A a Figure 68 Root screen The following are the options available for the Root screen e Select use to enter the selected folder e Delete prompts you to delete contents of the selected folder folders are not deleted because they are on the IP Deskphone e Exit If you are at
51. hold when you initiate a new call To initiate a call to a contact stored in the Address Book TT 1 Press the Directory fixed key to select a contact ua wn Directory d from the Address Book to call 2 Press the Up Down navigation key to highlight a Aa contact on the list gt Se 116 Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Adding a contact to your Address Book 3 Press the View context sensitive soft key to make View a call to the contact Ld 4 Choose one of the following C all e Press the Call context sensitive soft key to make a p call to the contact e Press the Back context sensitive soft key to return to the off hook screen Back eee Adding a contact to your Address Book You can add a new contacts to the Address Book of the Avaya 1140E IP Deskphone To add a contact to your Address Book RE Directory 1 Choose one of the following e Press the Directory fixed key V iew e Press the View soft key select Address Book from the menu and then press the New soft key 2 Press the abc 123 soft key to toggle between alphabetic and numeric characters r goer 3 Choose one of the following Use the dialpad to enter a name for the new contact paces and press the Next soft key to continue e ee e Press the Back soft key to return to the previous a Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 117 The Ad
52. hook i tgoi Il ph ingi ncoming Outgoing call phone ringing gt On the phone FS On hold nD Missed call Table 17 Display screen icons Feature button icons Component Icon Do Not Disturb OR 0B Call Forward FQ Speed Dial list Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 271 Visual indicators Table 18 Display screen icons Instant Messaging Component Icon New Unread lt datas PA Replied to de Loe alias Sent forwarded ee Table 19 Display screen icons Inbox Component Icon Incoming Call Answered Ca Incoming Call Missed New Incoming Call Missed Reviewed A Table 20 Display screen icons Presence Component Icon Terminated Connected Inactive Unavailable Busy or Offline Active Available On the Phone Unknown OGOOGO 272 Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Visual Alerter Message Waiting Indicators Visual Alerter Message Waiting Indicators The red LED light at the top right of the IP Deskphone lights to indicate incoming calls or when a caller leaves you voice mail The blue LED light at the top left of the IP Deskphone lights to indicate when you receive a new Instant Message The following table lists the visual indicat
53. initial state After the connection is established the call can be disconnected only by an operator If you hang up after the connection has been made the IP Deskphone switches to loudspeaker If the loudspeaker is already on and you press the hang up button nothing happens The call is not disconnected When you make an emergency call the location of the IP Deskphone is forwarded to the PSAP Note When the IP Deskphone is waiting for the user to log on or it is blocked by a screen saver you can still make an emergency call If you pick up the handset a message Emergency calls only appears and the IP Deskphone can be used for making only emergency calls To make an emergency call 1 Choose one of the following 48 Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Making an emergency call e Pick up the handset Press the handsfree button Press the headset button O Note Hang up or switch off the handset to return to normal state 2 Dial the emergency number that is provided by your dialing plan 3 Press the Send context sensitive soft key Send Dm 4 If you try to dial the number that does not match the dialing plan a message appears to inform you that the number is incorrect Location information When you make an emergency call the IP Deskphone provides the PSAP with the location information of the IP Deskphone The
54. login e Press the Release Goodbye key to dismiss the logout prompt and switch to Permanent login O Note If you press the Release Goodbye key to dismiss the logout prompt you also terminate the call If you do not respond the prompt times out in 45 seconds and the IP Deskphone switches to permanent login Selecting a location When you first login to the IP Deskphone the system prompts you for a location The location you select is saved in your User Profile Depending on your service provider the Enhanced Emergency Service uses the location you select or the Directory Number DN on the call server when handling emergency calls The configuration of the call server determines how emergency service calls are handled by your IP Deskphone 44 Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com User Profile Note e During an emergency call you cannot log out from the IP Deskphone or release or disconnect the call The IP Deskphone remains connected to the emergency service until the emergency service operator disconnects it e If the login time expires during an emergency call a prompt does not appears and the IP Deskphone automatically switches to permanent login e When you configure your user profile for the first time you must confirm that the selected location is correct You can view your location by accessing the IP Deskphone information screen For more infor
55. more information see Logging off from the IP Deskphone on page 47 4 Check for Updates Use to check for the latest software and configuration update for the IP Deskphone For more information see Checking for Updates on page 235 5 Reset Phone Use to perform a reset of the IP Deskphone For more information see Resetting the IP Deskphone on page 235 6 File Manager For more information see Erasing the user data on page 236 7 Logging System Use to enable disable SIP logging 8 Phone Information Use to view phone details For more information see Viewing the IP Deskphone information on page 233 234 Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Viewing the IP Deskphone information Checking for Updates You can check for the latest software and configuration update for your IP Deskphone A Caution You must not request a provisioning update while on an active call because the phone may reboot during processing of the received configuration data While the phone checks for an update it activates Do Not Disturb DND When the update is finished DND is deactivated To check for the latest update D Services 1 Press the Services fixed key 2 Select Check For Updates 3 Press the Select context sensitive soft key Select 4 Choose one of the following Yes e Press the Yes context sensitive soft key to
56. of the IP Deskphone or the key pad of the analog device After a call is answered the adapter converts the digital voice data to analog and sends it to the attached analog device Call Release You can release an incoming call or an outgoing call by either pressing the Release Goodbye key on the IP Deskphone or On Hook key on the analog device Call Mute The analog device may have a mute key to stop voice transmission however the Mute key event on the analog device is not supported Volume Up Down The Volume Up Down key on the analog device if available is independent of the IP Deskphone operation Audio Processing Same as the wired headset Audio quality is restricted to narrow band with mono voice channel only Configuring a Bluetooth wireless technology headset Your IP Deskphone is equipped with a wireless audio gateway system to support Bluetooth wireless technology enabled headsets 88 Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Configuring a Bluetooth wireless technology headset To open the Bluetooth Setup dialog box Headset I Do one of the following e Double press the Headset key quickly e Press the Prefs context sensitive soft key select Audio and then select Bluetooth Setup from the menu The IP Deskphone with SIP Software supports the Plantronics Voyager 510S Bluetooth wireless technology headset If the Bluetooth Se
57. off from the IP Deskphone on page 47 The following figure shows the logout screens 2 User2g domain com 3 User3gdomain2 com User logout Confirm logout for User1 domain com Figure 46 Logout screens Related topics Primary account logout on page 217 Secondary account logout on page 218 Primary account logout Logging out of the primary account causes all other accounts to log out automatically and the IP Deskphone to display the login screen The secondary accounts are logged back in automatically when a new primary account is registered or the same primary account is re registered If the IP Deskphone is restarted after logging out of the primary account it returns to the login screen Logging in a new primary account leads to automatic login of secondary accounts The list of programmed feature keys is part of the IP Deskphone profile As a result logging out of one primary account and logging in on a different account could change the set of feature keys If a secondary account was assigned to a key that is also in the set of feature keys the secondary account takes precedence it is logged in and the feature key acts as a Line key If the account is logged out manually the programmed feature key becomes available Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 217 Multiuser Secondary account logout You can log out of a secondary account by selecting the secondary account in
58. one of the following e Making a call using off hook dialing on page 95 e Making a call using on hook dialing on page 96 You can also initiate a call while using one of the following features e The Address Book on page 115 e Call Inbox on page 129 e Call Outbox on page 139 e Instant Messaging on page 145 When an outgoing call fails to connect to the destination one of the following messages appears e Declined Temporarily unavailable e Declined Cannot find user e Declined User has declined call e Declined lt user supplied reason gt for example In a meeting Making a call using off hook dialing To make a call using off hook dialing 1 Make a call by using one of the following off hook dialing methods e Press the Line feature key e Lift the handset FD Headset i e Press the Headset fixed key e Press the Handsfree fixed key A lt Mandstree The IP Deskphone produces a dial tone Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 95 Making a call 2 You can make a call using one of the following methods Enter the phone number or SIP address by using the dialpad E gt Note E The abc 123 context sensitive soft key toggles between alphabetic and numeric input abc e Press the Redial context sensitive soft key to dial the last dialed number x Note The Redial context sensitive soft key only Redial appears if a number or address was previously
59. or Back Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 67 Configuring the Avaya 1140E IP Deskphone Configuring Menu Auto back out You can use the Menu Auto back out feature to configure the time interval required for the IP Deskphone to go back to the idle screen when the IP Deskphone is left inactive To configure Menu Auto back out 1 Press the Prefs context sensitive soft key choose Prefs Display and then Menu Auto back out 2 Choose one of the following Select e Press the Select context sensitive soft key e Press the Back context sensitive soft key to return to the previous menu 3 Press the Up Down navigation key to scroll through the screen and choose the required time interval Choose one of the following values e Never e 10 min Smin 2 min 1 min e 30 sec 15 sec o Note The Never option turns off Menu Auto back out 4 Choose one of the following Select 68 Avaya 1140E IP Deskphone with SIP Software User Guide Comments infodev avaya com November 2013 Selecting a ring pattern or e Press the Select context sensitive soft key to configure Back the Auto back out time to the selected highlighted e value and return to the Display menu jesam e Press the Back context sensitive soft key to dismiss the Auto back out time menu and return to the Display menu Note When you enter the Auto back out menu the current co
60. or Call Outbox 198 Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Feature keys To designate a feature key by using the Copy key CRS Copy 1 Open your Address Book Call Inbox or Call Outbox highlight the entry you want to use for the feature key and then press the Copy key PN 2 Press the Up Down navigation key to highlight cn Speed Dial Call Forward or Send IM from the menu lt x Note Presence and Do Not Disturb are not programmable by using the Copy key 3 Press the Select context sensitive soft key 4 Choose one of the following a q C gt e Press the Up Down navigation key to highlight the feature key to which to copy the information to and a press Set Set e Press the Feature key that you want to use for the service selected joe 5 Use the dialpad to enter the label for the feature key 6 Press the Next context sensitive soft key to continue Next Continue to input information based on the selected service ee e Speed Dial see To program a Speed Dial feature key on page 187 e Call Forward see To program a Call Forward feature key on page 188 Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 199 Additional features e Send IM see To program a Send IM feature Back key on page 191 temmes e Presence see To program a Presence feature key on page 192 OR Press the Back context sensitive
61. ral wiii EVR NOU ta acct ds a Dea a vias na es eats Seats eeu eae ty ea me ae een ee 284 oe aN e e EE E E E EE nao ieee a oe S T Ra eee 285 PROS ineens AEAEE SAAE A AAO ANNA 286 Hal UU NN BUB aori ate caceas Matec ohn danleass aedatgtaa aatanues alate aaietuaiateeediaa tated 288 My eM SE UNO NM a Ss i ai saat eer ca ae a rod SA al el eh el ai aaa Chill ae ake 290 AUIS mtoracions wih NP Possess cacedie cin ca asecernccnkccan E E silva AEE 291 Criapter 19 Third party terms acct eae ete 293 Third Party Terms for Avaya 11xx 12xx sw Release 3 0 through 4 0 Aug Nov 2010 cee 293 WINN sccienads apabepenaananenetaaaaiicpnaiauaeepenheaialed sunsaaaaebrudsandeondianaaser eansdaseecuntsacauimnaacubed saatdanehistananceniadaaatecsbias 294 BEIT AIRE IEE else IONE OITA IEE OIE ONE ONDE E maabinedeasaeiatialaueteris taht eapaeatsaausieia toatl Atuaaunnauaedtens 298 Eao e AA E E E A E 299 nDe a TEE th li es O E Ieee areal EA E aa A T E IE 301 Vichar MoO an ana a E 302 KDE Posin T AEO 303 TR oana Bera eer Peer arr Peery e pere ca err ree tert erpretry torre nr errtr ere ire mre yee 304 EIo NE A as em dics a Se cd bial Saal E A E ed ued aweeneiais 305 Jare E E E a ae a ea 309 10 Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 Chapter 1 Revision history November 2013 May 2013 March 2012 February 2012 February 2012 December 2011 November 2010 November 2010 October 2010 September 2010 August 20
62. settings configuring eeeeeeeeetttteeeeeeee 207 Privacy incoming Call ccccecceeeeeeeeteeeseeeeeeeees 208 Privacy outgoing call eee eeeeeeeeeeteeeeeeeeeteeeeeeenaes 208 Programmable keys multiuser 00ceeeeee 225 Programmed feature key remove eeee 193 R Re authorization ccecccccceceesseeceeeeeaeeeceeeeeseaeeeees 290 Receiving a call c cccscceceeeeeeeeeeeeeceneeeaeeeeeeeees 105 Receiving a call multiuser eceeseeceeeeeeeeeeees 222 Receiving intercom Calls ecceeeeeeeeeeeteeeeees 113 Receiving paging calls 2 ceceeeeeeeteeeeeeeenteeeeeeeee 114 reconnecting with multiple logins ee 218 Red LED light senreste ninani EREN 273 Redirecting an incoming call 2 106 Releasing a Call ON Hold 0 cceeeeeeeeeeeeceeeeeeeeeeees 157 Remembering settings after logout multiuser 225 Remote software updates cccccccccceseseseeeeeeeaeaeees 213 Remove a programmed feature key eee 193 Remove all programmed feature keys by using the Bulk context sensitive soft key cceeee 194 Remove individual programmed feature keys by using the Bulk context sensitive soft key 194 Replying to an Instant Message eeeseeeeeeeee 151 Resetting the IP Deskphone eceeeeeeeeees 235 Retrieving a Parked Call 0 cceceeeeeeeeeec
63. size for the 1120E is 240 x 88 To configure images to be displayed as a slideshow choose Prefs gt Display gt Display Screensaver gt Images gt Slideshow Background image The IP Deskphone can display background images on the screen From the Preferences gt Display gt 4 Background Image menu you can browse the stored images on the file system and select an image for the user interface cofis om cz 1 Display Settings owas sea 2 Idle Screen Text Display Cc 3 Display Screensaver 4 Background Image 5 Menu Auto Back out Select Back Ciian banoak Gaid haai Figure 62 Display menu Selection of the 4 Background Image menu item takes you to a new display list that contains all the available image files on the Flash File System Related topics Selecting an image screen on page 251 Selecting an image screen You can select a background image from a list of images currently stored on the Flash File System FFS of the IP Deskphone 1 Press the Prefs context sensitive soft key then choose Display gt 4 Background Image The Images screen appears and displays the filenames of all image files currently stored on the Flash File System of the IP Deskphone An example is shown in the following figure Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 251 Advanced features Im ages 1 Bird PNG 2 Car PNG 3 Flower PNG 4 Logo PNG CC Co Co oo Figure 63 Imag
64. soft key to configure the presence status for your IP Deskphone Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 25 Introduction to the Avaya 1140E IP Deskphone Item Function More Press the More context sensitive soft key to select a new menu list of context sensitive soft keys The next available menu list contains the following context sensitive soft keys ScrnSvr Presnce Prefs More When you press the More context sensitive soft key for the second time the following context sensitive soft keys appear on the menu list ScrnSvr Press the ScrnSvr context sensitive soft key to activate the screensaver only if the screensaver feature is enabled Prefs Press the Prefs context sensitive soft key to display the Preferences menu The menu items include the following 1 Display use to adjust the display settings of the LCD screen 2 Audio use to adjust tones and volume settings access the Codecs menu and to configure a USB headset Press the Audio context sensitive soft key to access the following features Tones e Ring Pattern Select test patterns from 1 to 8 e Alerting Volume Set Desired volume e Paging Volume Voice Configure the volume for the following e Handset Volume e Headset Volume e Handsfree Volume Codecs Select the Audio Codecs e G722 wideband codec e PCMU standard u law e G729 729 codec e PCMA standard
65. soft key to return to the previous menu Using Call Forward Use the Call Forward feature to direct incoming calls to an alternate destination You can continue to make calls from the IP Deskphone but all incoming calls are redirected to the new destination When you forward a call to another IP Deskphone the IP Deskphone receives the call displays the name and SIP address if present of the caller the name and SIP address if present of the original called party and any subject message included with the call This ensures that the user who receives the forwarded call knows that the call is forwarded from you who the call is from and any subject message that is included Note Not all service providers display forwarded calls as described Contact your system administrator or service provider for more information about Call Forward chad gt Ln1 Chad Scott 08 29 8 00am T gt From Alex Smith alexsmith companya To Robert Jones robertjones company Subject Daily Status Report Answer Redrct Decline Ignore Figure 41 Incoming call display for a forwarded call When the address or subject line is long you can scroll by using the left and right navigation keys 200 Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Table 15 Privacy setting and IP Deskphone display for Call Forward Using Call Forward Privacy setting IP Deskphone display No
66. sure 294 Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Third Party Terms for Avaya 11xx 12xx sw Release 3 0 through 4 0 Aug Nov 2010 that you have the freedom to distribute copies of free software and charge for this service if you wish that you receive source code or can get it if you want it that you can change the software or use pieces of it in new free programs and that you know you can do these things To protect your rights we need to make restrictions that forbid anyone to deny you these rights or to ask you to surrender the rights These restrictions translate to certain responsibilities for you if you distribute copies of the software or if you modify it For example if you distribute copies of such a program whether gratis or for a fee you must give the recipients all the rights that you have You must make sure that they too receive or can get the source code And you must show them these terms so they know their rights We protect your rights with two steps 1 copyright the software and 2 offer you this license which gives you legal permission to copy distribute and or modify the software Also for each author s protection and ours we want to make certain that everyone understands that there is no warranty for this free software If the software is modified by someone else and passed on we want its recipients to know that what they have is not the original so
67. tadncannal 147 Composing an Instant Message sriid anai iiD a 148 Meint iie ssage MEOR OO iaaa a A 149 Accessing heamnt Noss Ig R erhan aneceNae eee ices TO Viewing the content of ain etait We SSG cinsini A S E 151 Replying toan Instant Mossa a cis atas hacedrtatartnasieeeaenien Geena eel maaan TO Mitiatnga call from an Instant Message naanin aE 152 Deleting an Instant Message eee sect ere EER nomena E beiiamacetaidy vein WSS Chapter 19 While n an active Call soccer nee ane 155 its ay Tse Gat ae E E teense eer Sener tenn nnr ue even nan nner mae er E A Teeny errec Terme Tier ET 155 Initiating a call using the active call context sensitive soft key MENU cette ettteeeeeees R TO RN EY SA EE EEA E A EAN E E E E A anand E E A EA EA 156 Placing a call on Hold T E E E T E T 157 Multiple calls On Hold RE TE ENE EEIE I E E E en E A EE NATE A EE ET 158 Using 3 way calling 0 E A A E reeled alads 163 Configuring a conference call EIA OT EON A E IE OE A AI OEN ETEEN EET 164 Ad hoc conferencing when connecting to the Call Server Me eee TES Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 7 Edit Domain page E E E E E ana TOG Tona a a Callaa een eee ee ea ee eee 168 Using the Park Call feature E E A A Aled ees ees EET 171 USMO PIKE A nasse AAA A diane 171 Prete ving a sire Call scp sticks a aes 172 Chapter 14 Additional feature S es 175 MY ea
68. teissir a andesite tiated 139 Call Outbox accessing the calls during a call 143 Call Outbox deleting calls from ceeees 141 Call Outbox initiating a call from eee 141 Call Outbox managing calls while not on a call 139 Call Outbox Viewing the details of a callin 142 call Park ee E anodes aareteerees 4174 Call privacy OUtQOING sseeeeseseeeeeeeeeeseeeerrrsserrrsseeeen 208 Call Subject adding cccceeeeeeceeeceeceeeeeeeeeeeeeees 101 Call Subject deleting cccccceeceeseeeseeeceeeeeeeeeees 102 Call Subject editing ccc cccecceeeeeeeeeeeeeeeeteeeeeeeeees 102 Call Subjects managing cceeeeeeeeeeeeeeeeeeeneeees 100 Call Subjects USING ccccceeceeeeeeeeeeeeseestneeeees 98 Call transfer with precedence cccssseeeseseseeeeees 284 Call Waiting siciacenswexe rice abee atangie te canend a RE 156 Call using the active call context sensitive soft key MENU ie cas tsovaa E 155 Checking for software updates eeeeeee 235 Checking for Updates eeeeeeeeeeeceeeeeeeteeeeeeteees 235 OX ele 100110 lt 1 ar 211 Codec selection 0 ceccecccceceeeseceeeeaeeeseeeeeeeaaeeeeeeees 211 Codecs audio 00 ce eeeccccece eee eeeeeeeaeeeeeeceeeeanenseeeeeaeas 210 November 2013 309 Composing an Instant Message seeeeeee 148 Conference Call configuring
69. that any problems introduced by others will not reflect on the original authors reputations Finally any free program is threatened constantly by software patents We wish to avoid the danger that redistributors of a free program will individually obtain patent licenses in effect making the program proprietary To prevent this we have made it clear that any patent must be licensed for everyone s free use or not licensed at all The precise terms and conditions for copying distribution and modification follow TERMS AND CONDITIONS FOR COPYING DISTRIBUTION AND MODIFICATION 0 This License applies to any program or other work which contains a notice placed by the copyright holder saying it may be distributed under the terms of this General Public License The Program below refers to any such program or work and a work based on the Program means either the Program or any derivative work under copyright law that is to say a work containing the Program or a another language Hereinafter translation is included without limitation in the term modification Each licensee is addressed as you Activities other than copying distribution and modification are not covered by this License they are outside its scope The act of running the Program is not restricted and the output from the Program is covered only if its contents constitute a work based on the Program independent of having been made by running the Program Whether that is tr
70. the provided target DND mode is deactivated for all accounts If accounts are already in Call Forward mode for a different target they are updated to use the new target If you select the forward none option the Call Forward feature is deactivated for all accounts for which it is currently active After a single account CFwd programmed key is pressed 228 Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com User status e If the account is already forwarding calls to the programmed target call forwarding is deactivated e If call forwarding is not already activated then the account is configured to forward calls to the given target disabling DND if necessary and overriding any other call forward target that might be active for the account After a forward all programmed key is pressed e If all accounts are already configured to forward calls to the key s target then Call Forward is disabled for all accounts e If not Call Forward is activated for all accounts using the key s target For both the single key and the all key you can treat the key as a toggle If no Call Forward or DND operations are selected pressing the key switches one or all accounts between forwarding to the key s target and not forwarding states The Call Forward mode and target for each account is persistent If you restart the IP Deskphone or logout and login the Call Forward state is retained
71. the root folder of the flash disk the screen is dismissed and you are sent back to the previous menu If you are already inside a folder then the Back context sensitive soft key acts the same as the item and moves up one level in the directory structure After you select a file manager and if a USB drive is plugged into the IP Deskphone the screen that appears next is the Select Device screen This screen lists the IP Deskphone and any USB drives that are available After you select one of the items the contents of that device folders and files appears allows you to navigate back to the Select Device screen The following figure is an example of the Select Device screen Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 263 Advanced features CU Select Device 1140E Phone Cc Co Co oo Figure 69 Select Device screen The following are the options available for the Select Device screen e Select to enter the selected device e Exit to dismiss the file manager and return to the Services menu After you select the device to which you want to navigate the device file structure is displayed some examples are shown in the following figures 264 Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com USB flash memory device support Directory Directory 2 FileA way FileB jpg Directory 2 FileA wary FileB jpg FileC pem Select
72. the use of any IJG author s name or company name in advertising or publicity relating to this software or products derived from it This software may be referred to only as the Independent JPEG Group s software We specifically permit and encourage the use of this software as the basis of commercial products provided that all warranty or liability claims are assumed by the product vendor END OF TERMS AND CONDITIONS Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 303 Third party terms T Rex The following component is licensed under the T Rex license T Rex T Rex License Copyright C 2003 2004 Alberto Demichelis This software is provided as is without any express or implied warranty In no event will the authors be held liable for any damages arising from the use of this software Permission is granted to anyone to use this software for any purpose including commercial applications and to alter it and redistribute it freely subject to the following restrictions 1 The origin of this software must not be misrepresented you must not claim that you wrote the original software If you use this software in a product an acknowledgment in the product documentation would be appreciated but is not required 2 Altered source versions must be plainly marked as such and must not be misrepresented as being the original software 3 This notice may not be removed or altered from any source distribution E
73. to give the program s name and an idea of what it does Copyright C yyyy name of author This program is free software you can redistribute it and or modify it under the terms of the GNU General Public License as published by the Free Software Foundation either version 2 of the License or at your option any later version This program is distributed in the hope that it will be useful but WITHOUT ANY WARRANTY without even the implied warranty of MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE See the GNU General Public License for more details You should have received a copy of the GNU General Public License along with this program if not write to the Free Software Foundation Inc 59 Temple Place Suite 330 Boston MA 02111 1307 USA Also add information on how to contact you by electronic and paper mail If the program is interactive make it output a short notice like this when it starts in an interactive mode Gnomovision version 69 Copyright C year name of author Gnomovision comes with ABSOLUTELY NO WARRANTY for details type show w This is free software and you are welcome to redistribute it under certain conditions type show c for details The hypothetical commands show w and show c should show the appropriate parts of the General Public License Of course the commands you use may be called something other than show w and show c they could even be mouse clicks or menu items whatever suits you
74. 013 229 Multiuser However the presence states are not entirely under your control Some states are applied automatically for example On The Phone All states are applied by sending a message to the SIP proxy which can choose not to accept the change As a result it is possible for a set all presence operation to not result in all accounts being configured to the programmed presence In such a case pressing the key again would again attempt to apply the programmed presence therefore it is more effective to program a separate Presence key to configure all accounts to the Connected state Events that update presence states automatically occur on a per account basis For example the On The Phone state is applied to any account for which at least one call is active Account presence is not retained after logging out or rebooting Notifications The system displays messages spontaneously on the screen to report events that are not initiated by you This includes such events as failure to retrieve a service package and availability of a new Location list These spontaneous notifications do not indicate which account is affected by the event In such cases the affected account is indicated by the message itself The following figure shows per account notification on the IP Deskphone User2 abs information 01 17 1 54pm Unable to retrieve Service Package For User1 OK Cs Cd Bd be Figure 50 Per account notifications
75. 10 March 2010 September 2008 June 2008 July 2007 January 2007 Standard 09 01 This document is up issued to support SIP Software Release 4 4 Standard 08 05 This document is up issued to reflect changes in the Visual Alerter Message Waiting Indicators information Standard 08 04 This document is up issued to reflect changes in the User Profile information Standard 08 03 This document is up issued to include information about the Busy Lamp Field feature Standard 08 02 This document is up issued for changes in technical content Standard 08 01 This document is up issued to support SIP Software Release 4 3 Standard 07 03 This document is up issued to support SIP Software Release 4 0 with updated regulatory information Standard 07 02 This document is up issued with updated graphics Standard 07 01 This document is up issued to support SIP Software Release 4 0 Standard 06 02 This document is up issued to include the Multi Level Precedence and Preemption service Standard 06 01 This document is up issued to support SIP Software Release 3 2 Standard 04 01 This document is up issued to support SIP software Release 3 0 Standard 03 05 This document is up issued to support corrections to graphics and technical information Standard 03 04 This document is up issued to support SIP Firmware for IP Phone 1120E Maintenance Release 2 0 Standard 02 06 This document is up issued to support SIP Firmwar
76. 146 Instant Messaging configuring ce eeeeeteeeeeetees 145 intercom calls receiving cecceeeeeeeeeeeeeeeeteeees 113 IP Deskphone information viewing 000 233 K Key press behavior ccccccceceeeeeeseeeseneecaeeeeeeeeees 23 L ING KEY sanen anina na en 23 Line keys multiuser 0 2 2 eee eeeeeeeeeeeeeneeeeeeeeeeeeees 219 Location information cccccccceeeeseeeeeeeeeaneeseeeeeeees 49 Logging off from the IP Deskphone sseeeeeeeeeneen 47 Logging out multiuser 2 2 eee ee etteeeeeeettteeeeeee 217 logout secondary account ccccceeeeeeeeeeeteeeeeeetees 218 M Making a call in e 95 Making a call using off hook dialing cee 95 Making a call with MLPP eeeeeeeeeeeeceeeeeeeeeeees 276 Making a call multiuser cccceeeeeeeeteeeeeeeees 221 Making a new call c cececeeeeeeeeeeeteeeeeetteaeeees 155 Making an MLPP call by going off hook 005 277 Making an MLPP call by using a programmed speed dial KOY aiui ae a e a 282 Making an MLPP call from a received Instant Message PE EA L E E E EE 280 Making an MLPP call using Inbox Outbox Address Book and Friends List cceeeeeeeeeee es 280 Managing Call Decline Reasons ceeeeeeees 110 Managing calls in the Call Outbox while not on a call 139 Menu features multiuser cece ccc ceeeeeseeeeeeeeeaee ees 223 Message Waitin
77. 2353 for the United States and Canada For additional support telephone numbers see the Avaya Support website http support avaya com Suspected security vulnerabilities with Avaya products should be reported to Avaya by sending mail to securityalerts avaya com November 2013 Comments infodev avaya com Trademarks The trademarks logos and service marks Marks displayed in this site the Documentation and Product s provided by Avaya are the registered or unregistered Marks of Avaya its affiliates or other third parties Users are not permitted to use such Marks without prior written consent from Avaya or such third party which may own the Mark Nothing contained in this site the Documentation and Product s should be construed as granting by implication estoppel or otherwise any license or right in and to the Marks without the express written permission of Avaya or the applicable third party Avaya is a registered trademark of Avaya Inc All non Avaya trademarks are the property of their respective owners Linux is the registered trademark of Linus Torvalds in the U S and other countries Downloading Documentation For the most current versions of Documentation see the Avaya Support website http support avaya com Contact Avaya Support See the Avaya Support website http support avaya com for product notices and articles or to report a problem with your Avaya product For a list of support t
78. 6 Guy Eric Schalnat Group 42 Inc For the purposes of this copyright and license Contributing Authors is defined as the following set of individuals Andreas Dilger Dave Martindale Guy Eric Schalnat Paul Schmidt Tim Wegner The PNG Reference Library is supplied AS IS The Contributing Authors and Group 42 Inc disclaim all warranties expressed or implied including without limitation the warranties of merchantability and of fitness for any purpose The Contributing Authors and Group 42 Inc assume no liability for direct indirect incidental special exemplary or consequential damages which may result from the use of the PNG Reference Library even if advised of the possibility of such damage Permission is hereby granted to use copy modify and distribute this source code or portions hereof for any purpose without fee subject to the following restrictions 1 The origin of this source code must not be misrepresented 300 Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Third Party Terms for Avaya 11xx 12xx sw Release 3 0 through 4 0 Aug Nov 2010 2 Altered versions must be plainly marked as such and must not be misrepresented as being the original source 3 This Copyright notice may not be removed or altered from any source or altered source distribution The Contributing Authors and Group 42 Inc specifically permit without fee and encourage the u
79. 91 Multi Level Precedence and Preemption 292 Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Chapter 19 Third party terms Third Party Terms for Avaya 11xx 12xx sw Release 3 0 through 4 0 Aug Nov 2010 Certain portions of the product Open Source Components are licensed under open source license agreements that require Avaya to make the source code for such Open Source Components available in source code format to its licensees or that require Avaya to disclose the license terms for such Open Source Components For a period of three years from your date of purchase of a product containing any of the software listed below from Avaya Inc any Avaya affiliate or an authorized Avaya reseller we will provide upon request a complete machine readable copy of the source code for such Open Source Component on a medium customarily used for software interchange for a charge no more than our cost of physically performing source distribution To get access to the source code you may contact Avaya at 408 577 7666 The Open Source Components are provided AS IS ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE COPYRIGHT HOLDERS OR THE CONTRIBUTORS OF THE OPEN SOURCE COMPONENTS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL
80. AN ys as ois a a OARA EAA 233 PCC OSSINe Ie erties NRT sicecs tata odes AN 234 Gheckno Tr LIS cata cc cesta ec eased AAAA AEAEE 235 Pree ins ie Ur PASKON O ssa ash acces ati cies ead aiceasi enna decease 235 Erasmo Hie WEST A cites teased al ea ai a ot cc ead aa eri eae 236 Je AL 1 errr reer treet tee rece etr ne nea arte tea eter reset or rrer eaters erator rere errr es rere tert rte r ee rete t err reteset 241 USB TGS OV Eresia ennn n E E RI E O 242 Customizable panner Ta lOG cia science sdca tutus vaauastuies semaines tntaauten NARKOSE EE ENSS E EEEE ENAREN EEN EEANN 244 Phone Inforination Details SOGN sissisodan aia aa aa 244 Seo e a e e E E P A E A A A EA A bonis E E S 245 BaCkoromnG MAE rieien eieae hanina TRN 251 SA EEUE E E E E E A IE E E N OA EE AE T 251 Sovice Package Group SUPP siiani e EE E E EA EAS EA 253 Bulk create feature keys based on an existing directory Address Book Qroup cecceeeeeeeeeeeee 253 View existing groups in your Address Book if you selected GroupS cccee cece tees eeeeeetes 255 View the existing groups you have in your Address Book 0 cecc ee etter tees ee eeeee eens eteeaee eee 256 Add a how contact to your Address BOCK sic scctscsc ccaiuaptamineaian dads manceniniataren abate aceaeaeniaiad 257 PAd a NON E68 Op Rene Be re On RAO 259 bey ster ace B11 BML ean eevee ee EE E cern arene E mer E ererecrr mere er eer merry reer aren tT 260 Speed Dial Liet SCCM vas tececsnwsicrceseneren
81. AVAYA Avaya 1140E IP Deskphone with SIP Software User Guide SIP Software Release 4 4 Release 4 4 NN43113 101 Issue 09 01 Standard November 2013 2013 Avaya Inc All Rights Reserved Notice While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing Avaya assumes no liability for any errors Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes Documentation disclaimer Documentation means information published by Avaya in varying mediums which may include product information operating instructions and performance specifications that Avaya generally makes available to users of its products Documentation does not include marketing materials Avaya shall not be responsible for any modifications additions or deletions to the original published version of documentation unless such modifications additions or deletions were performed by Avaya End User agrees to indemnify and hold harmless Avaya Avaya s agents servants and employees against all claims lawsuits demands and judgments arising out of or in connection with subsequent modifications additions or deletions to this documentation to the extent made by End User Link disclaimer Avaya is not responsible for the contents or reliability of any linked websites reference
82. Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Making a call with MLPP Alternatively press the Expand fixed key 2 Press the navigational up and down keys to highlight an IM from the list of Instant Messages in your IM Inbox Outbox 3 Press the View soft key to display the selected IM as shown in the following figure IMBox All 1 ggrissom New View User IM Exit Figure 80 IM selection screen The selected IM is displayed as shown in the following example Received From John john xy z com Time 04 02 07 11 54 4M Hello this is an instant message Reply Call Delete Back Figure 81 IM display 4 Press the Call soft key The IP Deskphone displays the off hook screen containing the address in the idle screen and the precedence option as shown in the following example Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 281 Multi Level Precedence and Preemption jage ra Lni jdoe 06 06 8 31am ra sjon Routine Subj Hello Figure 82 IM screen with precedence option 5 Press the Prec soft key and navigate to the desired precedence 6 Press the Select soft key to select the desired precedence 7 Press the Send soft key to initiate the call Making an MLPP call by using a programmed speed dial key 1 Press the pre programmed speed dial key 2 Go off hook The IP Deskphone displays the off hook s
83. DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THE PRODUCT EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE The following component is licensed under Public Domain DateTime PUBLIC DOMAIN NOTICE National Center for Biotechnology Information This software database is a United States Government Work under the terms of the United States Copyright Act It was written as part of the author s official duties as a United States Government employee and thus cannot be copyrighted This software database is freely Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 293 Third party terms available to the public for use The National Library of Medicine and the U S Government have not placed any restriction on its use or reproduction Although all reasonable efforts have been taken to ensure the accuracy and reliability of the software and data the NLM and the U S Government do not and cannot warrant the performance or results that may be obtained by using this software or data The NLM and the U S Government disclaim all warranties express or implied including warranties of performance merchantability or fitness for any particular purpose Please
84. DND feature behavior is the same as previously described except no confirmation prompt is displayed The operation is performed immediately and a message indicating what was done is displayed DND mode for each account is persistent If you restart the IP Deskphone or log out and log in the account maintains the original state Call Forwarding Selecting the Call Forward command from the Services menu prompts you to specify which account must be placed in Call Forward mode The option forward all places all accounts in Call Forward mode in one operation and the option forward none deactivates Call Forward for all accounts at once The following scenarios apply to Call Forward e If you activate Call Forward for a specific account then all calls to the selected account are redirected automatically to the specified address The target address of the account must be reachable from the domain Calls to other accounts are still received The line key label periodically indicates that Call Forward mode is active e If you select a single account with neither Call Forward nor DND active then you are prompted to specify a forwarding target Call Forward is then enabled If DND is already active a message indicating Call Forward cannot be activated displays If Call Forward mode is already active then you are prompted whether to deactivate it e If you select the forward all option then all accounts are configured in Call Forward mode using
85. Delete _ Directory1 Directory 2 FileA way FileB jpq FileCc pem Profiles Sounds Languages Logs System y Select Delete Back Cita Ceca Linnistiiad Canina Figure 70 Examples of file manager device browsing screens Note The context sensitive soft keys change based on the selected item on the screen The file manager browsing screen provides the following options e Select to enter into the selected folder Back to return to the previous screen e Delete Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 265 Advanced features If you select a file to delete the screen prompts to confirm deletion and then deletes the file If you do not respond to the deletion prompt in 15 seconds deletion is cancelled If you select a folder on the IP Deskphone to delete the screen prompts to confirm deletion of all contents of the folder on the phone but does not delete the folder itself If you select a folder on the USB device to delete the screen prompts to confirm deletion of the folder and all its contents If you do not respond to the deletion prompt within 15 seconds deletion is cancelled x Note Your phone configuration can prohibit you from deleting files In this case if you are prohibited from deleting files pressing the Delete soft key causes the following message to appear Action is not allowed You don t have permissions e Send app
86. Deskphone If you are a secondary user the order of the next available line key is from bottom to top and right to left on the IP Deskphone followed by the keys on the Expansion Module from bottom to top and right to left You can select a different available line key for secondary accounts during the login process The following figure shows the Avaya 1140E IP Deskphone with an Expansion Module for Avaya 1100 Series IP Deskphones and multiple accounts CT Friengi Ca a 01 17 1 54pm 4 missed calls View Servcs Msgs Prefs Cod Cd Cod Cog Figure 47 1120E IP Deskphone with Expansion Module and multiple accounts Pressing a line key either brings up a dialing prompt initiates a call to a pre selected target or answers an incoming call For more information see Making a call on page 221 At Select Account prompts such as the Logout screen and User Settings screen pressing a line key highlights the corresponding account Each line key reflects the state of its account e If there is a call for the account a phone icon shows the state of the call whether it is on hold or ringing e If there is more than one call the state of the most active call is displayed Missed incoming calls and new voice mail messages for the account are indicated with an icon 220 Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Making a call This supplements the nn missed calls message o
87. Domain screen To edit the conference properties and maximum number of ports press the Edit context sensitive soft key to display the Domain Conference Edit screen The following figure is an example of the Domain Conference Edit screen Figure 35 Domain Conference Edit The context sensitive soft keys available for the Domain Conference Edit screen are as follows e Save to save the updated value to the system configuration file e abc 123 1to toggle the input mode to digits or alphabets e Clear to clear the character behind the cursor e Back to return to the previous screen x Note For these configuration changes to take effect you must manually log off and log on Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 167 While on an active call Transferring a call Note e When more than one call is on hold the call you want to transfer must be the active call For more information see the section To make a call on hold the active call in Multiple calls On Hold on page 158 e The IP Deskphone does not automatically place the call you want to transfer on hold To prevent the caller from hearing the transfer process place the caller on hold and then complete the transfer process To transfer a call to another telephone 1 Press the Up Down navigation key to highlight Transfer Call from the menu a IC D EA m 2 Press the Trnsfer soft key while on a call to ac
88. IP Deskphone the icon state tells you if another extension connected to the same SIP server is busy You do not enable or disable this feature BLF is configured by your system administrator If enabled the IP Deskphone subscribes to the proxy and receives the presence state list for all the users it is configured to watch Call states and the corresponding presence icons are shown in the following table State Meaning Icon Unknown The presence of the monitored IP Deskphone is unknown WY Terminated The monitored IP Deskphone is not involved in a call and is available 8 Ringing The monitored IP Deskphone is ringing GQ Flashing On the phone The monitored IP Deskphone is busy on a call G Q Note If you have the required permissions you can answer a call placed to a monitored IP Deskphone To answer press the flashing Ringing button 214 Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Chapter 15 Multiuser The Multiuser feature allows multiple SIP user accounts to be active on the IP Deskphone at the same time This allows a single IP Deskphone to be shared among multiple users each with their own account allowing each user to receive calls without logging off other users You can have multiple user accounts for example a work account and a personal account active at the same time on the same IP Deskphone Initial login For an initial login you must
89. IP Deskphone with SIP Software User Guide November 2013 189 Additional features Back To program a Do Not Disturb feature key To program a Do Not Disturb feature key beginning from Step 6 in the procedure To modify a feature key 1 Press the Select context sensitive soft key Select pa 2 Select Do not disturb i 3 Press the Select context sensitive soft key Select pa 4 Use the dial pad to enter a key label E 5 Select a User 6 Press the Select context sensitive soft key Select p 7 Choose one of the following Finish e Press the Finish context sensitive soft key to confirm the entry and complete the procedure e Press the Back context sensitive soft key to return to the previous menu Back 190 Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Feature keys To program a Send IM feature key To program a Send IM feature key beginning from Step 6 in the procedure To modify a feature key Select Select C Col Gal Ga aw d ga Next Cammen ai il a C2 El a Finish C 1 Press the Select context sensitive soft key 2 Select Send IM 3 Press the Select context sensitive soft key 4 Use the dial pad to enter a key label 5 Press the Next context sensitive soft key 6 Use the dial pad to enter an address 7 Press the Finish context sensitive soft key to continue A
90. List Invocation of the speed dial list is similar to other feature key invocation The Speed Dial List key causes a full screen list to appear and offers you a chance to automatically dial one of the offered choices The contents of the Speed Dial List varies based on the current call state of the IP Deskphone and the type of speed dial list entry configured Note Only entries in the Speed Dial List can be context sensitive not all speed dial keys individual feature keys A Speed Dial key or one included in a Speed Dial List can cause a call that was placed on hold when invoked to be un held automatically when call completes based on a new value that must be configured when a Speed Dial key is created or configured The following figure displays the feature key used by the Speed Dial List 260 Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Speed Dial List TT Program key RERET NOSA Mey 1 Line key i 4 Key 2 Steve ERE Key 3 Bill Key 4 Tom Key 5 Key 6 Speed Dial List View Edit Bulk Back Cal Gaa fF CCE Loa Figure 65 Main feature key screen A feature key provisioned for use as a Speed Dial List has a similar appearance to all other programmed feature keys on the idle screen or in call screen The label used for the selected key is provided through provisioning The following is the icon for the Speed Dial List key After you pr
91. M Settings multiuser 0 ec eeeseeceeeeeeeeeeeees 224 Image screen selecting cceeeeeeeeeeeeeeteeeeeteees 251 Images background ceccececeeeeeeeeeteeestntnnaeeees 251 Inbox Outbox IM log multiuser 0 ee 226 Incoming Call privaty cceeeeeeeeeeeeeteeeeeeenteeeeeeenaas 208 incoming Call ignore ee ceeeeeceeeeeeeeeeeeeteeeeeeeeeeees 412 incoming Call redirecting c cccceeeeeeeeeeeeeeeeeee 106 Incoming calls with precedence seseeee 283 Initial login multiuser eee eee eee cece eeeeeeeeetteeeeeees 215 Initiating a call from an Instant Message 05 152 Initiating a call from the Call Outbox ee 141 Initiating a call using the active call context sensitive soft KEY Men en aaa n 155 Instant Message Inbox OutboXx ssssssesessseensrre nnen 149 November 2013 Instant Message COMPOSING cccceeeeeeeteeteeee 148 Instant Message deleting ccccceeeeeeeeeeeeeees 153 Instant Message initiating a call from 5 152 Instant Message replying tO a e 151 Instant Message viewing the content of 151 Instant Messages ACCESSING 0eseeeeeeeeeeeeees 150 Instant Messages multiuser 0 0 ccceeeeeeeeeeeee 223 Instant Messaging cceeeeeeeeeeeeeteeeeeeeeeeeeeteeeaeees 145 Instant Messaging pop ups configuring 00
92. MHS Headset Type Choose an MHS Headset Type only if Avaya headset adapter is detected This list contains the different wired headset types that can be attached to the Avaya Enhanced or Mobile Adapters for loss plan adjustment The command is ignored for other types of USB headsets This item is dimmed if the attached headset is not one of the Avaya headset types MHA Back Light Enable the MHA Back Light only if Avaya headset adapter is detected The checkbox is used to enable or disable the back light equipped in Avaya Enhanced or Mobile headsets The command is ignored for other types of USB headsets This item is dimmed if the attached headset is not one of the Avaya headset types The changes in the menu take effect immediately if the device is attached The active voice path switches to the selected headset if you are on an active call If you press the Apply context sensitive soft key then the changes are applied the settings are made permanent by storing the values in persistent storage and they are applied every time the IP Deskphone starts up However all changes made are ignored and restored if you press the Back context sensitive soft key 80 Avaya 1140E IP Deskphone with SIP Software User Guide Comments infodev avaya com November 2013 USB headset Presence of USB headset On the System menu choose Phone Information and then select USB to verify the presence of the USB headset attache
93. ND OF TERMS AND CONDITIONS 304 Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com 3 way Call Alphanumeric Dialing Call Decline Call Forward Call Server Call Subject Category 5 Cat5 Category 5e Cat5e Category 6 Cat6 Avaya 1140E IP Deskphone with SIP Software User Guide Glossary The 3 way Call feature joins two calls on your IP Deskphone into one 3 way call You and two other callers can speak together Alphanumeric dialing refers to the spelling of names or words by entering alphabetic characters collocated with the numbers on the numeric dialpad of your Avaya 1120E IP Deskphone This is a feature that you can use to decline a call which includes an option to send a reason for declining the call Call Forward is a feature that you can use to transfer incoming calls to a predefined telephone number or SIP address This is the equipment operated by your service provider that manages the calls to and from your IP Deskphone Call Subject is a feature that you can use to send a message to the person you are contacting as they are receiving the call from you A Call Subject is displayed on the IP Deskphone display screen if the receiving telephone has a display screen and is capable of displaying Call Subjects This is a cable and its associated connecting hardware capable of transmitting at speeds up to 100 MHz used by 10BaseT 100BaseT4 and100BaseTX
94. Note You can cancel the login process by pressing one of the following keys E ancel e Cancel soft key c pame e Goodbye fixed key Quit fixed key Quit Configuring the duration of the login After you enter your logon ID and password the Duration screen appears You can enter the maximum length of time of the session If you choose to use the default duration Permanent you remain logged on to the phone until you log off To configure the login duration 1 Choose one of the following N ext e Press the Next context sensitive soft key to configure the logon duration to Permanent A login confirmation screen appears e Press the Timed context sensitive soft key to open a screen to configure a maximum time to remain logged In x Note If you press the Timed context sensitive soft key you must then configure the duration of the login Timed i 2 Press the Period context sensitive soft key to toggle Period the logon duration entries between hours or days 42 Avaya 1140E IP Deskphone with SIP Software User Guide Comments infodev avaya com November 2013 Timed logoff 3 Do one of the following e Use the dialpad to enter the number of hours or days T you want to remain logged on and press the Next context sensitive soft key Press the Back context sensitive soft key to return to the permanent logon screen al a E e Press the Cancel context sensitive soft key
95. ON acs sist cas sic slides vanes sia ats iad eds NAANA EEN ENANAR URAA 109 Managing Call Decline REGS ONS ss ssiri aa teenie niiatieslaaiaiee 110 Add a Call Decline Reas Sac ccinsacuckcbanzesactveaunteiteipaaboaceiauaicesdnbidudsi toanandaaeipdudedeidbadsastinnndedestnindad 110 Delete a Call Decline REASON sscrccciccasccisersasstecrauaderecsenaamdoorraauissacbarauesoreuauadaneqeauensneveuaavienesaaiowenens 111 Ed aca Ei NI Roa Osere iernare oniranu ANEO EATE EAA AEE 112 Enorma anonn eaa AN 112 6 Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 RECEIVING intercom CaN sisi icntesscceaieandnercaiaanoieetintaniisinsendessenduaeuissvesas cdeveesrandeveintadseeeesisedewestades emisa ATS PS UTES pading ei cc eet Sr es ead cere a loot a PEM Chapter 9 The Address Be ii wisisssicsisssssissssincninasinnasciiansnesesecsiesadannsinevincasainiiiunenseannaneiinns 115 Viamo ho PA Nad a tv AAT S EE teed aa a each edd pete de Meas 115 Nitiating asal mony tie Addross BOOK ic ccsincccrstaisdcee saeactanaiareaseaehieman eed Siecdens 816 Adding a coriiaet te your Address BOOK ic steeds sneedeetestaerres a a AAAA 117 Editing a Contact I your Address BOOK siicaicctsianinarniorenarenmnadunsunaundshatiraiaadanannsiadluuics 119 oping information to ine Address BOOK issiran ann aiani aveina 121 Searching Feat a contact iM the Address BOK a isha dude ada dad ainaani aia a ia 123 Using the Search feature in the Address BOOK a csiciccssrscestnwntascecaqancainnsi
96. P Deskphone and the headset stops Call Mute Pressing the Mute key on the adapter is equivalent to pressing the Mute key on the IP Deskphone After processing the mute event the voice path from the IP Deskphone to the far end is muted Both the Mute LED on the IP Deskphone and the LED on the adapter are lit to indicate the call is muted When unmuted the voice path resumes and both LEDs go off Volume Up Down Pressing the Volume Up Down key on the adapter is equivalent to pressing the Volume Up Down key on the IP Deskphone After processing the Volume Up Down events the system volume changes and affects the volume on the attached headset Audio Processing Same as the wired headset Audio quality is restricted to narrow band with mono voice channel only The following table lists the Avaya USB adapter key mappings Table 10 Avaya USB adapter key mappings Keys on adapter Keys on the IP Deskphone Blue Key Expand Key Green Key Headset Key Red Key Release Key Mute Key Mute Key Volume Up Down Volume Up Down The Blue key is mapped to the Expand key on the IP Deskphone Therefore pressing the Blue key invokes the Instant Messaging screen Third party USB headsets with HID Both USB Audio and USB HID commands are supported The two classes of third party USB headsets are as follows 84 Avaya 1140E IP Deskphone with SIP Software User Guide Comments infodev a
97. Robert Smith Action Serves Audio Figure 31 3 way Call Note e If you receive a new call during a 3 way call you can answer the new call as usual The IP Deskphone automatically puts the 3 way call on hold If you want to join the new Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 163 While on an active call caller to a 3 way call you must initiate a conference call with the server and join all callers to the conference call e If the host of a 3 way call presses the hold button all callers in the 3 way call are put on hold If the host of a 3 way call presses the Goodbye fixed key or selects Release Call from the Action menu all calls in the 3 way call are terminated Configuring a conference call When you want to invite three or more callers to a call you can configure a conference call using the IP Deskphone The call server handles conference calls You can join incoming calls to the conference call or you can join calls that you initiate x Note Your system administrator or service provider must enable 3 way calling and conference calls for your IP Deskphone Contact your service provider or system administrator to determine if this feature is available To configure a conference call while on an active call with more than one other caller 1 Press the Up Down navigation key to highlight one of the calls 2 Press the Join context sensitive soft key and select Conferenc
98. Selecting a file causes the selected file to copy on to the IP Deskphone flash file system or can invoke a specific handler for the selected file configured after this screen is invoked by other mechanisms An example of this is a device configuration file which causes the IP Deskphone to update with a selected file rather than to copy the file to a folder File extensions Based on the extension of the selected file validation routines run to verify the file size and the free space available on the USB flash device including restrictions that can be defined for safe usage for example a limit of XX images or ring tones on the IP Deskphone based on the model Files having unknown extensions are not available for any action The IP Deskphone attempts to perform actions only for file types and extensions it recognizes USB scenarios Copying an image file from the USB drive into the IP Deskphone 1 Log on to the IP Deskphone and plug the USB flash drive into the IP Deskphone USB port 2 Press the Services hard key and choose File Manager 3 Select Flash Disk device The contents of the USB drive are displayed 4 Select the file you wish to copy and then press Send You are prompted to select the device to where you want to send the selected file 5 Select the IP Deskphone as the destination device The file is validated based on the file extension and the passing of the validation routines and a handler is called for the file I
99. TION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE END OF TERMS AND CONDITIONS Libjpeg The following component is licensed under libjpeg license Libjpeg Libpeg License This software is copyright C 1991 1998 Thomas G Lane All Rights Reserved except as specified below Permission is hereby granted to use copy modify and distribute this software or portions thereof for any purpose without fee subject to these conditions 1 If any part of the source code for this software is distributed then this README file must be included with this copyright and no warranty notice unaltered and any additions deletions or changes to the original files must be clearly indicated in accompanying documentation 2 If only executable code is distributed then the accompanying documentation must state that this software is based in part on the work of the Independent JPEG Group 3 Permission for use of this software is granted only if the user accepts full responsibility for any undesirable consequences the authors accept NO LIABILITY for damages of any kind These conditions apply to any software derived from or based on the IJG code not just to the unmodified library If you use our work you ought to acknowledge us Permission is NOT granted for
100. ULAR PURPOSE THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE PROGRAM IS WITH YOU SHOULD THE PROGRAM PROVE DEFECTIVE YOU ASSUME THE COST OF ALL NECESSARY SERVICING REPAIR OR CORRECTION 12 INNO EVENT UNLESS REQUIRED BY APPLICABLE LAW OR AGREED TO IN WRITING WILL ANY COPYRIGHT HOLDER OR ANY OTHER PARTY WHO MAY MODIFY AND OR REDISTRIBUTE THE PROGRAM AS PERMITTED ABOVE BE LIABLE TO YOU FOR DAMAGES INCLUDING ANY GENERAL SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THE PROGRAM INCLUDING BUT NOT LIMITED TO LOSS OF DATA OR DATA BEING RENDERED INACCURATE OR LOSSES SUSTAINED BY YOU OR THIRD PARTIES ORA FAILURE OF THE PROGRAM TO OPERATE WITH ANY OTHER PROGRAMS EVEN IF SUCH HOLDER OR OTHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES END OF TERMS AND CONDITIONS How to Apply These Terms to Your New Programs If you develop a new program and you want it to be of the greatest possible use to Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 297 Third party terms the public the best way to achieve this is to make it free software which everyone can redistribute and change under these terms To do so attach the following notices to the program It is safest to attach them to the start of each source file to most effectively convey the exclusion of warranty and each file should have at least the copyright line and a pointer to where the full notice is found one line
101. User Guide Comments infodev avaya com November 2013 Adjusting the volume Back You can adjust the handsfree mode volume on the IP Deskphone To adjust the handsfree mode volume 1 Press the Prefs context sensitive soft key select Prefs Audio select Voice and then select Handsfree 2 To adjust the handset volume use one of the following methods e Press the Left Right navigation key to increase or decrease the volume of the handset r i Volume e Press the Volume fixed key to increase the handset volume or press the Volume fixed key to decrease the 4 if Volume handset volume O Note To adjust the volume during a call use only the Volume and Volume fixed keys Set 3 Choose one of the following e Press the Set context sensitive soft key to set the selected volume and return to the Voice menu e Press the Back context sensitive soft key to keep the or existing configurations and return to the Voice menu Back Co Adjusting the paging ring volume You can adjust the ring volume for an incoming paging call To adjust the ring volume for an incoming paging call Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 73 Configuring the Avaya 1140E IP Deskphone n 1 Press the Prefs context sensitive soft key select Prefs Audio select Tones and then select Paging Volume The Paging tone is played at the current volume 2 To adjust the ring volu
102. User Guide November 2013 Comments infodev avaya com Network menu Back 2 Log out or restart the IP Deskphone to complete the process Network menu In most cases the system administrator is the only person authorized to access the Network menu and to use an administration password to access the items For more information on how to access the Network menu items see SIP Software for Avaya 1100 Series IP Deskphones Administration NN43170 600 The following Network menu items are available Server Settings to select and edit domains e Device Settings to configure the network settings e Diagnostics to run a trace route or send a ping to diagnose the network connection IP Set and DHCP information Network Diagnostics tools Ethernet Statistics IP Network Statistics USB Devices Advanced Diag Tools Test Key e Lock Menu to access to the Network Menu To access the Network menu 1 Choose one of the following Services amp e Press the Services fixed key twice quickly e Press the Prefs context sensitive soft key and then Prefs select Network from the menu x Note You need to enter an administration password to access the Network menu items Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 241 Advanced features USB flash drive A standard USB flash drive can be used for the following e To expan the hardware storage in the IP Deskphone To
103. VAYA AFFILIATE OR AN AUTHORIZED AVAYA CHANNEL PARTNER AS APPLICABLE UNDER A COMMERCIAL AGREEMENT WITH AVAYA OR AN AUTHORIZED AVAYA CHANNEL PARTNER UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE WAS OBTAINED FROM ANYONE OTHER THAN AVAYA AN AVAYA AFFILIATE OR AN AVAYA AUTHORIZED AVAYA CHANNEL PARTNER AVAYA RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU AND ANYONE ELSE USING OR SELLING THE SOFTWARE WITHOUT A LICENSE BY INSTALLING DOWNLOADING OR USING THE SOFTWARE OR AUTHORIZING OTHERS TO DO SO YOU ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE INSTALLING DOWNLOADING OR USING THE SOFTWARE HEREINAFTER REFERRED TO INTERCHANGEABLY AS YOU AND END USER AGREE TO THESE TERMS AND CONDITIONS AND CREATE A 2 Avaya 1140E IP Deskphone with SIP Software User Guide BINDING CONTRACT BETWEEN YOU AND AVAYA INC OR THE APPLICABLE AVAYA AFFILIATE AVAYA Heritage Nortel Software Heritage Nortel Software means the software that was acquired by Avaya as part of its purchase of the Nortel Enterprise Solutions Business in December 2009 The Heritage Nortel Software currently available for license from Avaya is the software contained within the list of Heritage Nortel Products located at http support avaya com Licenselnfo under the link Heritage Nortel Products For Heritage Nortel Software Avaya grants Customer a license to use Heritage Nortel Software p
104. a 1140E IP Deskphone with SIP Software User Guide November 2013 181 Additional features Figure 37 Feature keys You can program the feature keys one at a time or you can automatically program empty feature keys from your Friends list or Address Book For information about how to autoprogram feature keys see Feature key programming on page 182 The following figure shows the feature key numbering for 3 Expansion Modules for Avaya 1100 Series IP Deskphones Figure 38 Feature key numbering Feature key programming You can program feature keys 182 Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Feature keys To access the Program Key screen Press the Prefs soft key select Feature Options and Prefs select Feature Keys from the menu The Program Key screen opens as shown in Feature en The Program Key screen provides the following context sensitive soft keys e View to access the feature key detail screen e Edit to edit the setting or modification of the selected programmable key e Bulk to access the autoprogramming and auto removal feature e Back to return to the previous screen To view feature key details 1 To select a feature key to view do one of the following e Press the Up Down navigation key to highlight the feature key to view and press the View context sensitive soft key e Press the Feature key that you wa
105. a law Headset Selection Select the active headset device 26 Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Context sensitive soft keys Item Function e Wired USB if wired then select type 1 2 or 3 e Enable HID Commands enable or disable e MHA Headset Type e MHA Back Light enable or disable e Monitor Audio Quality used to view details about the audio quality of an active call Bluetooth Setup e Enable Bluetooth enable or disable e To unpair a device select UnPair If Bluetooth is enabled select e Search devices IP Deskphone searches the Bluetooth devices and lists the discovered devices in the Found field e To set an active device select Set e To pair with a found device select Pair e To unpair a device select UnPair Note You can change the audio settings to improve audio quality based on the available band width If the Internet bandwidth is low you can improve the audio quality by changing the audio setting to low Monitor Audio Quality e To view details about the audio quality of an active call 3 Feature Options use to configure the following e Feature keys Call Ignore Action e Call Subjects e Call Fwd Notification e Missed Call Notification e Answer Mode Settings appears when the Auto Answer Mode is enabled on the IP Deskphone 4 Language use to change the interface language 5 Misc Op
106. access the following context sensitive soft keys NewCall Prefs blank More e If you press the More context sensitive soft key from the first menu list twice times you return to the first menu list with the following context sensitive soft keys Conf Trnsfer Audio More When you press the More context sensitive soft key for the first time the following context sensitive soft keys appear on the menu list NewCall Press the NewCall context sensitive soft key to obtain a dial tone to place another call during an active call or to a make a conference call The NewCall context sensitive soft key behaves like the Conf context sensitive soft key Prefs Press the Prefs context sensitive soft key to display the Preferences menu The menu items include the following 1 Display use to adjust the display settings of the LCD screen 2 Audio use to adjust tones and volume settings to configure a USB headset and to access the Bluetooth wireless technology setup 3 Feature Options use to configure the following e Feature keys e Call Decline Reasons Call Ignore Action e Call Subject e Call Fwd Notification e Answer Mode Settings appears when the Auto Answer Mode is enabled on the IP Deskphone 4 Language use to change the interface language 5 Misc Options use to access the following options e Alpha Dialing e Search Method e Incoming Privacy Outgoing Priva
107. ack context sensitive soft key to return to the previous screen Press the Remove context sensitive soft Remove The IP Deskphone displays Confirm 4 Choose one of the following Yes e Press the Yes context sensitive soft key to confirm the removal of the feature key e Press the No context sensitive soft key to m return to the previous screen without No removing the feature key C Feature key autoprogramming The feature key autoprogramming provides the user with the ability to cause the IP Deskphone to detect all unused programmable keys and to automatically fill them as Speed Dial keys Send IM keys or Call Forwarding keys using the user Friends list or the user Address Book The feature key autoprogramming also provides the user with the ability to remove all programmed feature keys from the IP Deskphone Autoprogramming does not overwrite feature keys already programmed and when the IP Deskphone detects if a feature key is already configured with Speed Dial Send IM or Call Forward for contact it does not create a new instance 194 Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Feature keys Note The autoprogramming feature options are dependent on your service provider and IP Deskphone configuration If you attempt to use the autoprogram feature Bulk context sensitive soft key for a feature that is not available to you the IP Deskphone displ
108. ae aici earniaa an eee I ee ee 34 Available IP Doskphone call features iiss ssenercecivaseds etubsaiedinierssaiaioedsedi ea a a 34 MUS GAN A E A A A E A aueeen 35 Secure Connel O serrera a AA A EA DA aai 35 Chapter 4 Accessing the Avaya 1140E IP Deskphone sssssnnnnnnnnnnnnsnnnnnnnnnnnnnnnnnnnnnnnne 37 LOGGING Siiccicccscccsrscouccirguautrcesunaurcast A A O E RO 37 PUN agao Loe anemone wren D N intr TE A A AE A A N mae ror r ry sore 38 Conigunng the domal sssshicnonanisiaiia do a S a 38 Password protection tor domane cuiii A AE yoy ety eats 39 S a T a a 39 Logging onto your Avaya 1140E IP Desk phonies icsssscsiaiesssenianciiinaasiasmninisensesies 40 Goniigunng the duration of the logii ssenonennnrsnnnnn na 42 Logging on muliplo user actou aasia EEA 43 Te NOOO aa a 43 Timed logoff while IP Deskphone is idle seississiricniscsnssssisnsiassciimisnn ssion 43 Tuned logon while RI aN a rs natn cca nase ttcaeasan sani soa eg nnd Mote claude esd mdse ta EEEN 44 Selecting a OTa Oses annaa anaana aA a AAAA A 44 Uoer FEO IE gorii erent mere En race enn ect crT tr eon TRY Tre cre men terre rn eern Ter revere nee emer ee eerie rr te 45 Overwriting your personal Address BOOK sc ccisseiecssirvorecviesveaneasnsecesnauace deena suiran ri 46 SUERTE MUNI logon Saree ns isor nann AEAEE ENAA OTO saad tidkssamaneRisocneitacsawamdadbes vents 46 Logano oi rom Nhe IF DEKONE csunn ANA 47 Logging on multiple usar aCCouUmMS a sodsnssiisini eE A eee ei tees 48
109. all is placed on hold On Hold s Robert Smith Figure 29 Call On Hold Retrieving a call on hold To retrieve a call on hold chad A 1 To retrieve a call on hold do one of the following e Press the Line feature key beside the flashing LCD sih Hold indicator f f e Press the Hold fixed key Releasing a call on hold You must retrieve a call on hold before you can release it To release a call on hold Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 157 While on an active call chad A CoD 1 Retrieve the call on hold e Press the Line feature key beside the flashing LCD a Hold indicator ae r OR e Press the Hold fixed key 2 Press the Goodbye fixed key Multiple calls On Hold When you have more than one call on hold use the navigation key to highlight a call on the LCD screen You can perform an action with that call by using the context sensitive soft keys on the In call menu list The context sensitive soft keys displayed vary depending on the type of call that is currently selected For example a held call has the Activate context sensitive soft key instead of the Audio context sensitive soft key When you highlight a call that is not active you can retrieve the call from on hold and make it active by pressing the Activate context sensitive soft key You can also join the call with the active call to create a 3 way calling session See Using 3 way calling on page 163 Multiple
110. allows the setting of user defined passwords Pressing this key invokes a password definition screen that allows you to configure a password If a user defined password is not allowed then the Set context sensitive soft key is not visible and you can use only the primary user login password to enable the password protected screensaver 2 Enter a password Press the abc 123 context sensitive soft key to toggle input mode between numeric or alphabet 3 Press OK A Screensaver enabled message appears if the password is valid An Invalid password message is displayed if the password is invalid Press Back to dismiss the Enable with password mode menu Active Screensaver After the screensaver is enabled and if the IP Deskphone is idle for the defined delay time interval then the screensaver takes control of the IP Deskphone The following figure shows the phone display with locked screen itil Locked Figure 61 Screensaver locked screen If Reboot performed while screensaver is displayed If you reboot the IP Deskphone when there is an active screensaver Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 249 Advanced features e If you have enabled autologin then the screensaver remains active after the IP Deskphone reboots and completes the login e If you have not enabled autologin then the screensaver setting remains enabled but not active after you log back into the IP Deskphone manually
111. an error message The initial login message login in process displays during the login operation During the login process the IP Deskphone can receive calls for user accounts that are already registered however other features are not available until the login process is complete No profile selection prompt is displayed for the secondary account and no profile is created Automatic login If the automatic login feature is enabled and you were logged in when the IP Deskphone was switched off the IP Deskphone automatically logs you back in upon startup If multiple users were logged in then they are all logged back in one after the other If the automatic login feature is disabled then the automatic login does not occur It is possible to provision the IP Deskphone with user credentials for automatic login even on the initial startup With the addition of multiuser support it is also possible to provision multiple accounts in the same way For more information about different autologin scenarios see Primary account logout on page 217 216 Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Logging out Logging out The logout command prompts you to select an account asks for confirmation then proceeds to log out the account Logging out an account frees the corresponding Line key Logging out does not require a password For more information about logging out see Logging
112. an ually sal EAA 63 Chapter 6 Configuring the Avaya 1140E IP Deskphone sssssssssssennnnnnnnnnnnnnnnnnnnnnnnnnne 65 Adjusting the display sereen COMMAS is sicsccssscrsscrcaveorseecesersiortsessssieseandstsescastiastiseseiaqodetansqdoacastinauteeseiaed 65 Conkgunng te Dacko ennaii EAEE E aa 66 Creating the idie soroen text display iu scsccssssescaccceuistoseaanusdinanaw iseanaaausveniwanau yennnaasatcenmabstademnnessecinnsaaavinanes 67 Configuring Mont Awto I OU ask acres ssataetayacuetnats ssostiaisass EDENE AENEAS EAEAN EEEE EE EEA 68 Selecting a nng paneis aaria aE aiaia AA SE E 69 e Te R I ice a ci E E A le A a ih IA V E OI E A P E ET 70 PE e a VO AN mt freee amen tere mr terrrerr nt arrerrm rr ece entree Trae 70 Adjusting the volume of the Handset Headset and Handsfree mode c ceeeeeeeeeeeeeeeteees 71 Adusiing thie paging mmg YUMO scerna lame en eh eRe 73 Sa R UN E a a A 74 STS thie cate and ime OiMa becs na tes ea esananesae etn 75 Begi o E T E E A E E E E 78 Pet 1T NA E A A A AA EE A E E E E A T E 78 Presence of USB Nad S Obi ciccicesiscccciesascleranaacuccacasiesceciacautitiagdcasnmenedccaaanraastaneneneddaasrenausaadbansenassenne 81 Audo Orma et NIN cas cash a a E bona sted NEA pbadindkaunadedbateipindas 81 Genere USB Nead E vc cccccusiacrascsstomsannsecsosadssedencnnasesdasiauate tana gaaie toi iusradtocadaasnsdaangasddaiaesurvenennw yes 82 Avaya USB headset adapter with FID i saseiiccconsssiucsnsvcsnnicasncasclencon
113. ancy e automatic Dynamic Host Configuration Protocol DHCP network configuration e hearing aid compatibility e intercom paging support secure digits when accessing voice mail during a call logging off the IP Deskphone without entering a password e dialing a call from the Inbox 18 Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Avaya 1140E IP Deskphone controls e the capacity to attach up to three Expansion Modules for Avaya 1100 Series IP Deskphones adding up to 54 programmable feature keys Wireless headset support using Bluetooth wireless technology compatible up to Bluetooth 2 1 x Note Backward compatible for Bluetooth 1 2 headsets Simple Secure Pairing is supported with Bluetooth 2 1 compliant headsets Avaya 1140E IP Deskphone controls This section describes the controls on your 1140E IP Deskphone Your IP Deskphone can have fixed keys with icons or with labels This document presents both versions of the fixed key User defined feature keys visual Alerter Message Waiting Feature Status Indicator Indicator Handset High resolution graphical display screen Speaker Context sensitive soft keys Inbox Outbo Directory Enter Goodbye Copy Services Quit Volume Control Expand Mute Headset Hold Handsfree Dialpad Figure 2 Avaya 1140E IP Deskphone Avaya 1140E IP Deskphone with SIP Software User Guide No
114. anders Pehrson and are distributed according to the same disclaimer and license as libpng 1 0 6 with the following individuals added to the list of Contributing Authors Simon Pierre Cadieux Eric S Raymond Gilles Vollant and with the following additions to the disclaimer There is no warranty against interference with your enjoyment of the library or against infringement There is no warranty that our efforts or the library will fulfill any of your particular Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 299 Third party terms purposes or needs This library is provided with all faults and the entire risk of satisfactory quality performance accuracy and effort is with the user libpng versions 0 97 January 1998 through 1 0 6 March 20 2000 are Copyright c 1998 1999 Glenn Randers Pehrson and are distributed according to the same disclaimer and license as libpng 0 96 with the following individuals added to the list of Contributing Authors Tom Lane Glenn Randers Pehrson Willem van Schaik libpng versions 0 89 June 1996 through 0 96 May 1997 are Copyright c 1996 1997 Andreas Dilger Distributed according to the same disclaimer and license as libpng 0 88 with the following individuals added to the list of Contributing Authors John Bowler Kevin Bracey Sam Bushell Magnus Holmgren Greg Roelofs Tom Tanner libpng versions 0 5 May 1995 through 0 88 January 1996 are Copyright c 1995 199
115. arch for a contact while accessing your personal Address Book use the dialpad to enter the search information For example e Index Search to search for a contact by using the Index Search method enter the index number When entering an index number larger than 9 you must enter the next digit quickly to move to that item on the list For example if the address you need is item 28 on the list you must enter the digit 8 quickly after entering the digit 2 124 Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Searching for a contact in the Address Book The found contact is highlighted and then opened e 1st Character Search to search for a contact whose name begins with the letter d using the dialpad press the d 3 key on the dialpad The first entry in the Address Book that begins with the letter d appears e Name Search to search for a specific name in your personal Address Book enter the name by using the dialpad You can enter a maximum of 8 characters Note 1st Character Search and Name Search are not case sensitive Using Local Search You can search for a contact that is stored in your Address Book To search for a contact stored in your Address Book 1 Press the Services fixed key select Search and amp Sanies then select Local Search from the menu 2 Press the Up Down navigation key and then press the Select soft key to choose a search criteria
116. ation key to highlight the 2 Feature key removal menu item and press the Select q D context sensitive soft 4 Press the All context sensitive soft key to remove all All the programmed feature keys 5 Choose one of the following e Press the Yes context sensitive soft key to confirm the removal of all the feature keys e Press the No context sensitive soft key to return to the previous screen without removing the feature keys 6 To select a single feature key to remove do one of the following e Press the Up Down navigation key to scroll through the feature keys and highlight the feature key to 196 Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Feature keys remove and press the Remove context sensitive soft Remove key e Press the Feature key that you want to remove and press the Remove context sensitive soft key 2e a e Use the dialpad to select the Feature key that you want to view and press the Remove context sensitive soft key OR Press the Back context sensitive soft key to return to a the previous menu fb amp Ss s a Sa S B w O a Remove individual programmed feature keys by using the Bulk context sensitive soft key 1 Choose one of the following Bulk e Press the Bulk context sensitive soft key e Press the Back context sensitive soft key to return to the previous step Back Jl 2 Press t
117. audio alerts Languages downloaded language files Images downloaded image files Logs ECR log file SIP log files and its archives System file IP Deskphone system configuration file deleting this file returns the IP Deskphone to the factory default configuration settings You can delete some or all of these files The deletion of files is often necessary when the IP Deskphone is redeployed to a different user Note Your phone configuration can prohibit you from deleting files In this case if you are prohibited from deleting files the following message appears Action is not allowed You don t have permissions To delete user data files SP Services abe Gi ll wi al Ea Ea Ok C 1 Press the Services fixed key 2 Select File Manager x Note You must enter your login password to access the File Manager menu 3 Press the abc 123 context sensitive soft key to toggle between alphabetic or numeric input 4 Use the dialpad to enter your password 5 Choose one of the following e Press the Ok context sensitive soft key e Press the Back context sensitive soft key to return to the previous menu Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 237 Advanced features Back PS 6 Press the Up Down navigation key to highlight one of the following ICR Profiles hw e Sounds e Languages e System file e All files 7 Choose one of the followi
118. aves like a wired headset All call controls on hook off hook mute volume up and volume down are performed using the keys on the IP Deskphone The IP Deskphone does not use the User interface elements on the headset including LEDs if present When the USB headset is selected the voice path to or from the USB headset is used in an active call Avaya USB headset adapter with HID When you enable the HID support for Avaya USB Mobile or Enhanced adapter then the IP Deskphone makes use of the UI elements on the adapter Both type of USB headsets are stimulus devices as the IP Deskphone can have complete control of the LEDs The following table lists the features of the Avaya USB headset Adapter Table 9 Avaya USB headset adapter with HID support Feature Description Key Event Key press on the adapter generates events only with a state maintained and actions taken by the IP Deskphone There is a one to one mapping on most of the keys on the adapter to the keys on the IP Deskphone the Avaya Enhanced Adapter has a Avaya logo key which does not exist on the IP Deskphone Table 13 on page 111 illustrates the mappings Key press events on the adapter are sent to the IP Deskphone through the USB When the IP Deskphone receives these events it maps them to the corresponding key events as if the keys on the IP Deskphone are pressed LED There are two LEDs on the adapters one for the mute status and the other for message waiting
119. ay contain software including open source software distributed under third party agreements Third Party Components which contain terms regarding the rights to use certain portions of the Software Third Party Terms Information regarding distributed Linux OS source code for those Products that have distributed Linux OS source code and identifying the copyright holders of the Third Party Components and the Third Party Terms that apply is available in the Documentation or on Avaya s website at http support avaya com Copyright You agree to the Third Party Terms for any such Third Party Components Note to Service Provider The Product may use Third Party Components that have Third Party Terms that do not allow hosting and may need to be independently licensed for such purpose Preventing Toll Fraud Toll Fraud is the unauthorized use of your telecommunications system by an unauthorized party for example a person who is not a corporate employee agent subcontractor or is not working on your company s behalf Be aware that there can be a risk of Toll Fraud associated with your system and that if Toll Fraud occurs it can result in substantial additional charges for your telecommunications services Avaya Toll Fraud intervention If you suspect that you are being victimized by Toll Fraud and you need technical assistance or support call Technical Service Center Toll Fraud Intervention Hotline at 1 800 643
120. ays the message This feature is disabled Contact your provider Autoprogram feature keys 1 Press the Prefs context sensitive soft key select Prefs Feature Options and select Feature Keys from the menu The Program Key screen opens as shown in Feature Ld key screen on page 182 2 Choose one of the following Bulk e Press the Bulk context sensitive soft key e Press the Back context sensitive soft key to return to the previous step Back 3 Press the Select context sensitive soft key to select menu item 1 Feature key creation 4 Press the Up Down navigation key to highlight one of the following services that you want to autoprogram e 1 Speed Dial 2 Send IM 3 Call Forward 5 Choose one of the following Select e Press the Select context sensitive soft key to autoprogram the feature keys with the selected service Back e Press the Back context sensitive soft key to return to the previous step Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 195 Additional features Remove all programmed feature keys by using the Bulk context sensitive soft key To remove all programmed feature keys or an individual programmed feature key by using the Bulk context sensitive soft key 1 Press the Prefs context sensitive soft key select Prefs Feature Options and select Feature Keys from the menu 2 Press the Bulk context sensitive soft key 3 Press the Up Down navig
121. ber 2013 39 Accessing the Avaya 1140E IP Deskphone Deskphone is provisioned with other languages you can choose an available language during the login process by pressing the Lang context sensitive soft key on the User Login page To change the language Change 1 Choose one of the following e Press the Change context sensitive soft key to change the current language Back e Press the Back context sensitive soft key to keep existing language and return to the User Login screen Navigation key cluster 2 Press the Up Down navigation key to highlight the new language you want to use Select 3 Choose one of the following e Press the Select context sensitive soft key to change the language to the highlighted language from the list The IP Deskphone returns to the User Login screen and uses the selected language e Press the Back context sensitive soft key to keep the existing language and return to the User Login screen Logging on to your Avaya 1140E IP Deskphone You need to log on to your Avaya 1140E IP Deskphone when you first install and start your IP Deskphone and anytime you log off or reboot Note When you log on to the IP Deskphone for the first time the system prompts you for a location For more information see Selecting a location on page 44 e The IP Deskphone retains the previous user logon ID which appears after the ID prompt whenever the IP Deskphone reboots If Auth
122. ble for the Allow Mode Options page e Select opens the Allow Mode Options page if Allow Mode is highlighted opens the Address Info page if Allow Addresses is highlighted e Back to return to the previous screen Address Info The Address Info screen allows you to preauthorize requests to automatically answer to a list of user entered domains and SIP addresses The screen displays the following instructions Enter Allowed Address and press Save gt The following options are available for theAddress Info page while adding or editing an address 212 Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Automatic remote software updates e Save to save the entered domain and SIP address into the list and displays the list e abc 123 to change between alphanumeric and numeric entry e Clear to erase all entered characters e Back to return to the previous screen The Allow Addresses screen displays the domains and SIP addresses in a list If the list is long you can scroll down the screen until you have reached the last entry The following context sensitive soft keys are available for the Address Info page while viewing the allowed address list e Add to add the entry content e Edit to select the current entry and edit the entry e Delete to delete the selected domain from the list e Back to return to the Answer Mode Settings s
123. book S ave Press the Save soft key to accept the entry Press the Yes context sensitive soft key or the No soft key to designate whether the new entry is a friend The phone saves the entry to the Address Book and returns you to the Inbox screen 7 Choose one of the following Search e Press the Search soft key to start a new search e Press the Back soft key to return to the previous screen Back C N 8 When a search result is not successful ew you can do one of the following e Press the New soft key to return to the search menu and begin a new search Rack e Press the Back soft key to return to the ac previous screen 128 Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Chapter 10 Call Inbox While your IP Deskphone is active all incoming calls are saved in your Call Inbox You can view the following details about each call e Call status Missed e Name of the caller e SIP address e Time of the call e Call Subject if the caller sends a Call Subject You can configure the filter on your Call Inbox to display all incoming calls or missed calls You can access your Call Inbox while the IP Deskphone is idle or while you are on a call The following figure shows the Call Inbox while the IP Deskphone is idle 7 Inbox All 1 Alice La 2 Bob 3 Charles 4 David fa fa 6 Rodney Figure 25 Call Inbox while IP De
124. ca IEE IAE A ANE AE AEE Sie E AEA AEA 216 Automatic login pinnata aa TEN EE EE TET aaia ATO Coa E a a a anta ls cotciaekl tale 217 Primary acount IOQOU nrisirsrisssicas TT P aussor ET P T 217 Seeda pa SEE I OI APET EE T I E T E E A E E T 218 Sover TOVE rannani E T panai E rece dss PEE E ERRET E EE EA 218 Daue UNP IOO i E AA AA 218 Up rade impacis to user prolilo Si noss a onan anteen BARRTOA RS a aes 219 EA e E E PEA A E O AEE EE 219 Making a call rana E E E E E E E A 221 Recenmo Clagett a ies sree renee ARRS 222 Beng MUN et oN i ahd sk loti wl halt tt iit cel ccna Shc Mal Si dh 222 Instant Messages pede T T usiadaueetemaad TO EE aosrera E E S STA E orl cain wana E ta A isa be sda att ais E A AEEA E E T E A E 223 Modifying settings DA En E E E E E y Per account call notification options a a i a haute eaten 224 keas r E E E E seeuviag 224 8 Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 Volge Mall SEMM Sccuir iaeiiai 224 Remembering Selanes ater Iago Ulussis A 225 Pritt Koy Esin S ain ieee 225 HDK Qubo IN ToGo eA EN A AA AAA 226 P E DOO RE AA 226 U T E a TA 227 PONO DEUD aaa NA eee 227 Oae aiee a A E E EEE 228 A E Sends saa narnia A IA E I IA A AO S O E T AE O E 229 NOUNCANONS iir naa AAEE Ai 230 AeOCUnt Sco NON a N mrtver Trew ereetreererrr er art tt 231 Chapter 16 Advanced TEA CS iissiccsscsicsiniiiiniiasistininanisrelemcmneinieniae 233 Vievio the IF Deskghone UAE
125. cables To connect the AC adapter to the AC adapter jack in the bottom of the IP Deskphone use the following procedure 1 Form a small bend in the cable 2 Thread the adapter cord through the channels in the stand 54 Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Connecting the components Connecting the handset Use the following procedure to connect the handset to the IP Deskphone 1 Connect the end of the handset cable with a short straight section to the handset 2 Connect the end of the handset cable with the long straight section into the RJ 9 handset jack marked with the handset symbol on the back of the IP Deskphone The handset symbol is as follows S 3 Form a small bend in the cable 4 Thread the handset cord through the channels in the stand so that it exits behind the handset on the right side using the handset cord exit in the stand base marked with the handset symbol Connecting the headset optional Use the following procedure to connect the optional headset to the IP Deskphone 1 On the back of the IP Deskphone plug the headset connector into the RJ 9 headset jack marked with the headset symbol The headset symbol is as follows 3 2 Thread the headset cord along with the handset cord through the channels in the stand so that the headset cord exits the channel marked with the headset symbol Selecting the headset tuning parameter Follo
126. call em Press the Park context sensitive soft key to park the Park current call Press the more context sensitive soft key to select a More Recetas new menu list of context sensitive soft keys The next available menu list contains the following context sensitive soft keys Retrve Conf Prefs more When you press the more context sensitive soft key for the second time the following context sensitive soft keys appear on the menu list Press the Retrve context sensitive soft key to retrieve a Retrve parked call by token See Retrieving a Parked Call on page 172 Press the Conf context sensitive soft key to place another Cont call which can be used for a conference call This context sensitive soft key has the same behavior as the NewCall context sensitive soft key Press the Prefs context sensitive soft key to display the Prets Preferences menu The menu items include the following 160 Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Placing a call on Hold Display use to adjust the display settings of the LCD screen Audio use to adjust tones and volume settings and to configure a USB headset Feature Options use to configure the following e Feature keys e Call Decline Reasons e Call Ignore Action e Call Subjects e Call Fwd Notification e Missed Call Notification e Answer Mode Settings appears when the Au
127. calls In call mode When the IP Deskphone has multiple calls connected at the same time you can access the menu items shown in Figure 31 on page 194 Coal C Co Cc Useri C User1 0147 1 54pm Bob Avaya com AlIce Avaya com Join NewCall Audio more re Cl C a Figure 30 Multiple calls In call display screen with context sensitive soft key menu list The Join context sensitive soft key appears when there are multiple calls on the IP Deskphone that can be joined for a conference call or 3 way calling 158 Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Placing a call on Hold Table 14 Context sensitive soft keys for the multiple calls In call display screen Press the Join context sensitive soft key to join the Join eligible calls Lo Press NewCall context sensitive soft key to obtain a dial NewC all tone to place another call The NewCall context sensitive soft key is used to make a conference call This key behaves like the Conf context sensitive soft key l r Press the Audio context sensitive soft key to change the Audio Actvate audio codec and monitor audio quality C The Actvate context sensitive soft key appears when the highlighted call is not the selected call Press the Actvate context sensitive soft key to place the current call on hold and activate the call you want to connect to This context sensitive soft key is also used to r
128. can edit the number in the Inbox To initiate a call from the Call Inbox press the Msg Inbox fixed key and select Inbox from the menu Q Note e If your service provider requires that a Directory Number DN be used to initiate a call the Call Inbox entry must have the DN to initiate a call e While you are on a call you can initiate a new call from the Call Inbox For more information see Accessing the calls in your Call Inbox during a call on page 137 To initiate a call from the Call Inbox Msg Inbox 1 Press the Msg Inbox fixed key Sy 2 Press the Up Down navigation key to highlight a call from the list of calls in your Call Inbox Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 135 Call Inbox 3 To view details of the call press the Right navigation key 4 To place a call to the selected address do one of the following Lift the handset e Press the Headset fixed key e Press the Handsfree fixed key or i Press the Edit context sensitive soft key Edit Then press the Call context sensitive soft key then Call Ld Deleting calls in your Call Inbox When you delete calls from the Call Inbox both missed calls and answered calls are deleted When you view the missed calls and select delete only the missed calls are deleted To delete calls from your Call Inbox a 1 Press the Up Down navigation key to highlight a call from the list of calls in your Call Inbox
129. can view the security icon when e the IP Deskphone is idle you are on an active call The following figure is an example of a secure connection when the IP Deskphone is idle The security icon is visible on the IP Deskphone screen Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 35 Introduction to the Avaya 1140E IP Deskphone User2 07 28 4 27pm A Some Banner Text Figure 6 Example of a secure connection when the IP Deskphone is idle The following figure is an example of a secure connection when you are on an active call The security icon is visible on the IP Deskphone screen To Remote User remote domain com From User2 Figure 7 Example of a secure connection during an active call 36 Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Chapter 4 Accessing the Avaya 1140E IP Deskphone You require a log on ID and a password to log on to a server with your Avaya 1140E IP Deskphone Logging on Whenever you log on to your Avaya 1140E IP Deskphone you must do the following e confirm your logon ID e enter your password e select the duration of this session SIP Software Release 2 2 and later supports admin password protection for a login prompt that appears when you power up the IP Deskphone or after you log off The following figure shows the User Password protection for domains Zi User login 06 28 10 48 am Login to k
130. cemail the precedence level of the transferred call is re used and the precedence selection screen is not shown Consultative transfer When doing a consultative call transfer the Call Server does not know if the precedence of the transferred call can be re used Therefore you can only use a precedence level that you are authorized to use You may want to transfer the call with a precedence level higher than the authorized level of the caller being transferred You can specify the precedence to use when making the consultative call To enable this the precedence selection screen is displayed after you select a consultative transfer For information on making a consultative transfer see Transferring a call on page 168 284 Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Multiple calls You can only choose a precedence level that you are authorized to use The default value is Routine In a consultative transfer the precedence level of the transferred call is the higher level of the initial call and the consultative call For example Person A calls Person B with a precedence level of Immediate During the call Person B performs a consultative transfer to Person C with a precedence level of Flash during the consultation When the call is finally transferred the transferred call has a precedence level of Flash even if the call initially had a precedence level of Immediate Multipl
131. cess Trnster the Trnsfer menu 3 Press the abc 123 soft key to toggle between abc numeric and alphabetic input 4 Choose one of the following Select e Enter the phone number or SIP address to which you are transferring the call e Select a contact from the Address Book Call Inbox or Call Outbox by pressing the corresponding fixed key Highlight a contact from the list and then press the Select soft key 5 Choose one of the following Clear 168 Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Transferring a call Back e Press the Transfr soft key to connect the calling party Le e To erase the address you entered press the Clear soft key e To return to the previous screen press the Back soft key The IP Deskphone prompts you with the following question Consult with party 6 Select one of the following soft keys e Press the Yes soft key to consult with the contact to whom you are transferring the call before completing the transfer A Transferring message is displayed No Press the Exit soft key to close the Transferring dialog Your IP Deskphone then displays any local calls including the transferred call until Transfer successful or Transfer failed is displayed Back depending on the transfer results De H e Press the No soft key to transfer the call without consulting the contact to whom you want to transfe
132. check for the latest software and configuration update for your IP Deskphone N e Press the No context sensitive soft key to return to the oO previous menu without checking for an update C Resetting the IP Deskphone Use this feature to log out and reregister to the server To reset the IP Deskphone I Services 1 Press the Services fixed key and then select Reset Phone Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 235 Advanced features i 2 Press the Select context sensitive soft key Select 3 Press the abc 123 context sensitive soft key to toggle between alphabetic or numeric input lai ABC goer 4 Use the dialpad to enter your password Y gi PORS Tuv D EB 5 Choose one of the following e Press the Ok context sensitive soft key i e Press the Back context sensitive soft key to return to the previous menu Back The IP Deskphone prompts you with Reset Phone 7 Choose one of the following e Press the Yes context sensitive soft key to proceed ra e Press the No context sensitive soft key to return to the System menu Erasing the user data The IP Deskphone stores user files that you eventually want to delete These files include 236 Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Viewing the IP Deskphone information Profiles user profile settings Sounds downloaded tones or
133. cite the author in any work or product based on this material Authors Anton Butanayev Denis Vakatov Vladimir Ivanov END OF TERMS AND CONDITIONS Related topics GNU on page 294 Zlib on page 298 Libpng on page 299 Kern_random on page 301 Wchar functions on page 302 Libjpeg on page 303 T Rex on page 304 GNU The following component is licensed under the GNU General Public V2 license libstdc Copyright C 1989 1997 1998 1999 Free Software Foundation Inc GNU General Public V2 License GNU GENERAL PUBLIC LICENSE Version 2 June 1991 Copyright C 1989 1991 Free Software Foundation Inc 59 Temple Place Suite 330 Boston MA 02111 1307 USA Everyone is permitted to copy and distribute verbatim copies of this license document but changing itis not allowed Preamble The licenses for most software are designed to take away your freedom to share and change it By contrast the GNU General Public License is intended to guarantee your freedom to share and change free software to make sure the software is free for all its users This General Public License applies to most of the Free Software Foundation s software and to any other program whose authors commit to using it Some other Free Software Foundation software is covered by the GNU Library General Public License instead You can apply it to your programs too When we speak of free software we are referring to freedom not price Our General Public Licenses are designed to make
134. com USB headset Feature Description double volume changes On the other hand volume changes on the IP Deskphone change the system setting and indirectly affects the volume level on the headset Audio Processing Same as the wired headset Both headsets support Wideband audio The IP Deskphone selects to use 16KHz audio to match the audio characteristics of the headset Analog Terminator Adapter for analog 500 2500 type telephone or fax machine SIP Software Release 3 x supports the Analog Terminator Adapter ATA which is connected using the USB port An analog 500 2500 type telephone or fax machine can be connected to the ATA to convert the IP Deskphone to an analog system The ATA is treated as an USB Headset device by the IP Deskphone SIP Software 3 0 supports On hook Off hook and dial pad key events for HID support to allow the attached device to make outgoing calls directly without using the key pad on the IP Deskphone If Calling Line ID CLID of the far end is available then the information is sent to the attached analog device An analog 500 2500 type telephone or fax machine that supports Calling Line ID displays the information on the screen The following table displays the characteristics of ATA Table 12 Summary of ATA characteristics Feature Description Key Events In addition to On hook Off hook events dial pad digit events from the attached analog device are also suppo
135. creen Automatic remote software updates Note Your system administrator must enable Remote check for update for this feature to work Your IP Deskphone may be configured to perform automatic software updates If this feature is configured the IP Deskphone displays when a software update is scheduled to occur and Yes and No context sensitive soft keys are displayed If the IP Deskphone is idle and no key is pressed the software update begins in one minute If you press Yes the software download begins If you are using your IP Deskphone this includes on hold on a conference call or when your IP Deskphone is ringing and you press No the call is not disconnected and the software update does not occur The IP Deskphone displays the software download prompt again in three minutes a total of three times If after the third notification you press No or no key is pressed the software update does not occur Your IP Deskphone attempts the software download process again in two hours Note If you allow the update to proceed and the server is down the IP Deskphone does not ask for updates again Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 213 Additional features Busy lamp field The Busy Lamp Field BLF is an alternate presence monitoring mechanism for the IP Deskphone that allows presence functionality on proxies that support BLF BLF is an icon state for a corresponding Speed Dial key on an
136. creen containing the address assigned to the speed dial key as shown in the following example yooe ra Lni jdoe 06 06 8 31am ra Syonn Routine Subj Hello Figure 83 Off hook speed dial screen 3 Press the Prec soft key and navigate to the desired precedence 282 Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Incoming calls with precedence 4 Press the Select soft key to select the desired precedence 5 Press the Send soft key to initiate the call Incoming calls with precedence Four types of incoming calls with precedence can be displayed 1 Precedence call without subject 2 Precedence call with subject 3 Redirected precedence call without subject 4 Redirected precedence call with subject x Note When there is a call with an incoming precedence level higher than Routine the Redirect and Decline soft keys are not displayed Precedence alerting tone A precedence alerting tone is played to alert you that a precedence call with a precedence level higher than Routine is arriving This tone is delivered through the Handsfree speaker This tone is played if there is no active call or if a call is on hold Precedence Call Waiting tone When a call with a precedence level higher than Routine is received and you are busy with another call the precedence Call Waiting tone is played instead of the normal Call Waiting tone This tone is delivered through
137. cy Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 31 Introduction to the Avaya 1140E IP Deskphone Item Function e Ends Dialing e Hold Mode Private e Time 6 Network use to access the following e Server Settings e Device Settings e Diagnostics e Disable screensaver e Licensing e Lock 7 USB Locks use to lock or unlock the following USB devices e USB Mouse e USB Keyboard e USB Headset e USB flash drive 8 User Settings use to modify the following e Call Settings e IM Settings e Voice Mail Settings e Change Location blank No soft key label More Press the More context sensitive soft key to return to the first menu list of context sensitive soft keys Unlock The Unlock context sensitive soft key appears if you answer a call when the IP Deskphone is locked with a password protected screensaver 32 Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Navigation keys Navigation keys This section provides information about keys you can use to navigate within the menus of your Avaya 1140E IP Deskphone Note Menu items are sorted by number You can select menu items in one of the following ways e Press the corresponding number on the dialpad and then press the Select soft key e Use the navigation key to scroll through the menu to highlight the item you want to select
138. d for switching domains If you log on using the administrator password you can use the editing domain option for both the Current Domain state and Domain List state After you press Back on the Edit page or on the password prompt the idle display appears You must enter the admin password to reenter the editing domain Password check to switch domains When no one is logged on a Domain soft key appears When you press the Domain soft key the current domain page appears without a password query Password protection for editing domain When you press Edit for a domain the admin password prompt appears The editing domain page appears after you enter the correct admin password If you do not enter the correct password the message Incorrect password appears with a prompt to retry Password request in server settings mode When you edit the domain from the Server Settings under the Network menu you are prompted to enter the admin password After you enter the password the Domain page appears When you press the Edit context sensitive soft key there is no prompt for the admin password because you have already entered the admin password to load the Server Settings menu Selecting a language Your IP Deskphone has the capacity to operate using other languages such as French The system administrator can provision the IP Deskphone with up to five languages If the IP Avaya 1140E IP Deskphone with SIP Software User Guide Novem
139. d no indication that your password had been changed and would have constantly seen error messages when trying to place a call The Reauthorization feature lets you enter your new password without having to log out of your IP Deskphone Speakerphone exclusive to 911 Emergency If this feature is enabled speakerphone is allowed only for making 911 Emergency calls or receiving calls from the 911 Emergency operator The speakerphone restriction is applicable to both the Handsfree key and line keys As well when this feature is enabled the Answer soft key is not displayed for an incoming call and you cannot answer a call by pressing the Handsfree key or line key except for calls from the Emergency 911 operator To answer any other call you must go off hook During an active call you cannot go handsfree by pressing the Handsfree key Making a call with MLPP 276 If your IP Deskphone is configured for MLPP the display screen is enhanced for making and receiving precedence calls There are several ways to make outgoing calls from your IP Deskphone with MLPP as follows e Make a call by going off hook e Make a call by using an entry in the inbox or outbox call logs e Make a call from the personal and global Address Book or from your Friends list Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Making a call with MLPP Make a call from a received Instant Message Make a cal
140. d to the IP Deskphone When you select the USB menu the attached USB headset is displayed along with other USB devices The name of the USB device directly appears from the USB devices themselves The product description has no explicit USB headset indications for the attached USB headset The following figure displays the headset setting screen Root Hub Fort 0 Hub Port 0 Keyboard Por 1 Kingston Data Traveller 2 0 Port 3 Not connected Back Figure 21 USB Device Status screen showing the presence of a USB headset Audio format selection After the IP Deskphone receives the endpoint configurations it searches the records to select an audio format that matches the IP Deskphone requirements If no match is found then the default audio format is used After you select the format the IP Deskphone sends a command to the device to select the corresponding endpoints for audio transfers The IP Deskphone supports both 8KHz and 16KHz audio You can select the 16KHz audio if the headset supports it The IP Deskphone is a mono device with only one voice channel For stereo USB headsets detected the IP Deskphone replicates one channel voice data to both left and right channels of the headsets to simulate stereo output The following table lists the audio format requirements supported by the IP Deskphone Audio Parameters Values Audio Format PCM only Subframe size 2 Bit Resolution 16 bi
141. d within this site or documentation provided by Avaya Avaya is not responsible for the accuracy of any information statement or content provided on these sites and does not necessarily endorse the products services or information described or offered within them Avaya does not guarantee that these links will work all the time and has no control over the availability of the linked pages Warranty Avaya provides a limited warranty on its hardware and Software Product s Refer to your sales agreement to establish the terms of the limited warranty In addition Avaya s standard warranty language as well as information regarding support for this Product while under warranty is available to Avaya customers and other parties through the Avaya Support website http support avaya com Please note that if you acquired the Product s from an authorized Avaya Channel Partner outside of the United States and Canada the warranty is provided to you by said Avaya Channel Partner and not by Avaya Software means computer programs in object code provided by Avaya or an Avaya Channel Partner whether as stand alone products or pre installed on hardware products and any upgrades updates bug fixes or modified versions Licenses THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE HTTP SUPPORT AVAYA COM LICENSEINFO ARE APPLICABLE TO ANYONE WHO DOWNLOADS USES AND OR INSTALLS AVAYA SOFTWARE PURCHASED FROM AVAYA INC ANY A
142. ddress book screen Back a Add a new contact to your Address Book To add a new contact to your Address Book 1 When the IP Deskphone is in the idle uva Becta mode press the Directory fixed key to access your Address Book 2 Press the Add context sensitive soft key Add Ld Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 257 Advanced features Gael Glad Gad Bo BF T Next maman Back i Next 258 Avaya 1140E IP Deskphone with SIP Software User Guide 3 Choose one of the following e Use the dialpad to enter a name for the new contact and press the Next context sensitive soft key to continue e Press the Back context sensitive soft key to return to the previous menu 4 Choose one of the following e Use the dialpad to enter a telephone number or SIP address URI for the new contact Press the Next context sensitive soft key to continue e Press the Back context sensitive soft key to return to the previous menu 5 Do one of the following to complete the entry e Press the Yes context sensitive soft key to add the new entry to an address book group e Press the No context sensitive soft key to add the entry to the address book without adding it to a group e Press the Back context sensitive soft key to return to the previous menu November 2013 Comments infodev avaya com Service Package Group Support Back note If you choose
143. ddress to which you want the call directed 106 Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com gee pa om eames Redret Clear C Back ELL Redirecting an incoming call 2 Use the Dialpad to enter a phone number or SIP address Note Do not use the key to end dialing when you redirect a call The call returns a busy signal and does not connect 3 To redirect the call to the address you enter choose one of the following e Press the Redrct context sensitive soft key e Press the Clear context sensitive soft key to clear the entry e Press the Back context sensitive soft key to return to the Incoming Call screen without redirecting the call To redirect a call by using the Address Book Call Inbox or Call Outbox Redret QI Directory L1 Msg inbox LZA Shift Outbox 1 Press the Redrct context sensitive soft key to redirect an incoming call 2 To select a SIP address to redirect the call do one of the following e Press the Directory fixed key to choose a SIP address from the Address Book e Press the Msg Inbox fixed key to choose a SIP address from the Call Inbox e Press the Shift Outbox fixed key to choose a SIP address from the Call Outbox 3 Press the Up Down navigation key to highlight a SIP address contact Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 107 Receiving a call 4
144. de November 2013 47 Accessing the Avaya 1140E IP Deskphone Back e Press the Logout context sensitive soft key to complete the logout process The IP Deskphone returns to the User Login screen e Press the Back context sensitive soft key to remain logged on and return to the Services menu Logging off multiple user accounts The Avaya 1140E IP Deskphone has a multiuser feature that allows multiple SIP user accounts to be active on the IP Deskphone at the same time By logging off of the primary account all other accounts log off automatically By logging off of a secondary account you remove the selected secondary account from the autologin list For more information about logging off when the IP Deskphone has multiple users see Logging out on page 217 Making an emergency call You can use the Avaya 1140E IP Deskphone to make an emergency call to the Public Safety Answering Point PSAP from any accessible screen without logging on When you pick up the handset press the handsfree button or headset button without logging on a message Emergency calls only appears and the Avaya 1140E IP Deskphone can only be used to make an emergency call All context sensitive soft keys and feature keys are blank and unusable except for the second context sensitive soft key which allows you to switch between numeric and alphabetic characters If you hang up before the connection is established the Avaya 1140E IP Deskphone returns to the
145. dress Book Next Back a a a Yes No LC Yes p No a Back Ok C 4 Use the dialpad to enter information for a phone number or SIP address URI for the new contact Press the Next soft key after each entry to continue or press the Back soft key to return to the previous menu 5 Choose one of the following e Press the Yes soft key to designate the contact as a friend e Press the No soft key if you do not want to designate the contact as a friend 6 Do one of the following to complete the entry e Press the Yes soft key to add the contact to a group and then select the group for the contact to be added e Press the No soft key if you do not want to add the contact to a group and return to the address menu screen e Press the Back soft key to return to the previous menu 6 Press the Ok soft key to complete the entry and return to the Address Book menu 118 Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Editing a contact in your Address Book Editing a contact in your Address Book You can edit a contact in your Address Book To edit a contact in your Address Book QI Directory Edit abc om oe Next nna Avaya 1140E IP Deskphone with SIP Software User Guide 1 Press the Directory fixed key 2 Press the Up Down navigation key to highlight the contact you want to edit and then press
146. e You can press the Goodbye key at any time to disconnect from the call 1 Go off hook and press the Options soft key See the following figure Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 277 Multi Level Precedence and Preemption Lni jdoe 06 06 8 31am a gt Routine Subj Hello Figure 75 Options soft key The Options menu is displayed as shown in the following figure Jadera Lni Options 06 06 8 31am 1 Precedence Level 2 Subject Figure 76 Options menu 2 Use the up and down navigation keys to select Precedence Level and then press the Select soft key The Precedence Level screen is displayed An example is shown in the following figure 278 Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Making a call with MLPP jdoe a Lni Precedence 06 06 8 31am 2 PRIORITY 3 IMMEDIATE 4 FLASH Figure 77 Precedence Level menu example 3 Use the up and down navigation keys to select the desired precedence level and then press the Select soft key 4 Dial the destination of the call and press the Send soft key shown in the following figure jdoe ta Lni jdoe 06 06 8 31am ta jonn Flash Subj Hello Alpha Options Figure 78 Off hook screen with dialed destination and precedence Alternatively press the Redial soft key to call the last dialed destination O Note The Redial soft key only appears
147. e see User an Screensaver Screensaver is now disabled Ok CC Co Co oo Figure 58 Screensaver Disabled message Enable no password Enabling the screensaver in no password mode displays a message confirming your selection The following figure displays the Screensaver Enabled no password message screen C EN saesae RE User e Screensaver Screensaver is now enabled Ok Figure 59 Screensaver enabled message Note If the device configuration does not allow the use of a password free screensaver this menu option is not available to you Enable with password Enabling the screensaver in password protected mode prompts you to enter a password before logging in If allowed in the configuration the user defined password definition screen is displayed The screen displays Enter user password to activate screensaver followed bya user input prompt The following figure displays the screensaver password screen 248 Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Screensaver screen lock co TR a ee Cees User ai Screensaver Enter user password to activate screensaver aa Ok abc Set Back secereeel i rerereeei srerereer Af rererere Figure 60 Screensaver password screen To configure a password 1 Press the Set context sensitive soft key This context sensitive soft key appears only if the phone configuration
148. e Ee AE A E E A E A T AN E ET EEEN N 175 ACCESSING your Fend WSs scisisirciasveneassminauiadacimsteres E E E 176 Eding rimando or a MET baiiia aaia aai 178 FeatHre KEY Si ssiccunsvaasiecanaranieeesians E piopi JOERA R EE T oiana TOT Foaie koy Pooran a AOTREET ON OAE OAAR AONE 182 Remove a programmed feature key EET E T ETT jiiemusn 199 Featwe koy Ur aN ese era ee eee ae a tee ee aia 194 Using Call Porat c cccssicsnsneecarain apes igen ea E es anan 200 Configuring Do Nat DISO Donius isr aaa ASAA AKESE 203 Configuring a Presence state EET hie EN EE E r E E TE PEA 204 Adding a new Presence state message PEIE EI il I A E T A E N E I E E 206 Configuring Privacy settings 0 ere ities ee einaca rere 207 GORING oal PO ACY criminose haeata 208 AUNTY SSE 1e eE tae E E ye item AE IE T E Te 208 Multiple Appearance Directory NUMDEF sissisisrrisiininsnsskininnnaisdni ndai 209 PEE Bia 5 a 2c i E a er ier Mere Ccrtent ery emer eet Te 210 Audio Codec SSS OW osrin aa E aa E A RE 211 PUOC COUET MGEN aioa OA AA nc oa E CNAA ENEA 211 PC Client softphone interworking with the IP Deskphone ies ee eee Sen metre anes ee 211 Prrswer Mote Seung Sich ecm bee ae a endl ei eared 212 Automatic remote software updates facies IRE E rere E PERRA ORN PEA ere 213 Busy lamp MEM aanne A EAA 214 re ale ag LE cpa ee WP Ce aa ey rennin 215 Initial login ar EU Na T weuraaubrtasigaateeneenta E T EE E ar ATO aae aeee o PA
149. e IP Deskphone using a softphone client on the PC The call data is actually sent and received by the IP Deskphone This feature does not support the Copy context sensitive soft key Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 211 Additional features Answer Mode Settings For an Avaya 1140E IP Deskphone to automatically be answered on your PC Client softphone you must pre grant authorization to the user or user groups who are making the request for an automatic answer Press Prefs gt Feature Options and then select Answer Mode Settings to request an automatic answer to the callers The following options are available for the Answer Mode Settings page Allow Mode to select a mode The options for the Allow Mode are as follows Disabled uses Allow Addresses list Friends Directory includes all Friends Public includes all users Allow Addresses to edit the list of address The following context sensitive soft keys are available for the Answer Mode Settings page e Change to open the Allow Mode Settings page if option 1 is selected Allows you to open the Allow Domain page shown if option 2 is selected e Back to return to the Feature Options page Allow Mode Options The Allow Mode Options screen enables you to allow automatic requests for Allowed Addresses only Disabled mode Friends Directory or Public users The following context sensitive soft keys are availa
150. e Press the Change context sensitive soft key to change the Outgoing Privacy restriction to the highlighted restriction Back e Press the Back context sensitive soft key to return to the previous menu without implementing any changes Multiple Appearance Directory Number Multiple Appearance Directory Number MADN also known as Bridge Line Appearance and using Single Call Appearance SCA allows multiple IP Deskphones to appear as a single line to the caller Any of the IP Deskphones with an active MADN feature can initiate or answer a call but only one call can be active at a time However other clients that are part of the same MADN line can join the active call by going off hook You can prevent others from joining the call by using the MADN feature to make the call private To make the call private you dial a special code Vertical Service Code so that the call server knows that the call is private To dial a Vertical Service Code on an IP Deskphone you must first initiate a new call by pressing the Action context sensitive soft key select New Call Conference and then dial the Vertical Service Code that is provided by your system administrator or service provider Note The MADN feature is only available when you connect to a call server that supports it Your system administrator manages the MADN feature and enables the MADN feature on your IP Deskphone if required When multiple IP Deskphones are configured with
151. e calls When there are multiple calls on the IP Deskphone each call is displayed as a single line on the screen If the line is wider than the screen capacity scroll left and right to see more information If there are multiple incoming calls calls are displayed on the IP Deskphone in the order of precedence from highest to lowest If the calls have the same precedence then the calls are displayed in order of the age of the call from oldest to newest A maximum of two calls are presented at one time When a call is displayed the related tone is played as well Example There are 4 incoming calls in the following order and you have not gone off hook 1 Caller A Flash oldest or first coming 2 Caller B Routine next oldest or second coming 3 Caller C Routine third oldest or third coming 4 Caller D Priority newest or just coming The calls are presented in the following order 1 The call from Caller A is displayed first since it has the highest precedence of all incoming calls 2 If Caller A s call is answered then the call from Caller D is displayed using the other free call appearance since it has the second highest precedence of B C and D 3 If Caller D s call is answered then the call from Caller B is displayed since it is the most recent if Call A has ended If not Caller B hears a Busy signal since call appearances are limited to two 4 If Caller B s call is answered then the call from Caller C is di
152. e following figure shows how to adjust the volume Figure 18 Adjusting the volume Adjusting the ring volume You can adjust the ring volume for an incoming call To adjust the ring volume for an incoming call 70 Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Adjusting the volume n 1 Press the Prefs context sensitive soft key select Prefs Audio select Tones and then select Alerting Volume 2 To adjust the ring volume of an incoming call do one of the following e Press the Left Right navigation key e Press the Volume fixed keys to increase or decrease the volume 3 Choose one of the following Set j e Press the Set context sensitive soft key to configure the selected volume and return to the Tones menu e Press the Back context sensitive soft key to keep the or existing configurations and return to the Tones menu Back a Adjusting the volume of the Handset Headset and Handsfree mode You can adjust the volume for the handset headset and the handsfree speaker of the IP Deskphone To adjust the volume of the handset 1 Press the Prefs context sensitive soft key select Prefs Audio select Voice and then select Handset 2 To adjust the handset volume use one of the following methods e Press the Left Right navigation key to increase or decrease the volume of the handset e Press the Volume fixed key to increa
153. e for IP Phone 1120E Maintenance Release 1 1 Standard 01 02 Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 11 Revision history 12 Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Chapter 2 Regulatory and safety information This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio TV technician for help Note The user should not make changes or modifications not expressly approved by
154. e from the menu The calls are joined together as a conference call on the call server When you receive a new call while on a conference call you can answer ignore decline or forward the call as you would any call You can also initiate a new call while on a conference call in the normal way and return to the conference call after you complete the call The conference call continues while you are on the other call Note If you press the Goodbye key or select Release from the Action menu while on the conference call you leave the conference call The conference call continues with the other callers To join a call to an existing conference call 164 Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Ad hoc conferencing when connecting to the Call Server na 1 Press the Up Down navigation key to highlight the call you want to join to the conference ICO z 2 2 Press the Join context sensitive soft key to join the Join highlighted call to the conference Ad hoc conferencing when connecting to the Call Server This feature allows you to make ad hoc conference calls when you connect to the Call Server O Note Your system administrator must enable ad hoc conferencing before you connect to the Call Server Press Server settings and then Domain settings to open the Domain screen The following figure shows the view details of the current domain Figure 32 C
155. e or Unhide to hide or display the pressed keys Note The Transfer to Voice Mail feature is available only when configured by your system administrator 170 Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Using the Park Call feature Using the Park Call feature You can use the Park Call feature to temporarily park a call to the call server or to a specific user You or another user can retrieve the parked call from another phone Using Park Call does not tie up a line since it is held on the call server Note e The Park Call feature is not available for all call servers Contact your system administrator or service provider to determine if this feature is available to you e The behavior of the Park Call feature varies depending on the call server This can affect the information appearing on the IP Deskphone e When you park a call to the server the server returns a retrieval code You must enter the code to retrieve the call from park Using Park Call The IP Deskphone prompts you with Press Park for server or User to park to a user To park a call to the server during a call 1 Press the Action context sensitive soft and select Park Action Call from the menu 2 Press the Park context sensitive soft key to park the Park call to the server Lo To park a call to a specific user 1 Press the User context sensitive soft key to park the Use
156. e soft key until DND appears 2 Choose one of the following e Press the Enable context sensitive soft key to configure the IP Deskphone to Do Not Disturb e Press the Back context sensitive soft key to return to the previous menu 3 Press the Ok context sensitive soft key to return to the Services menu 1 Choose one of the following e Press the Disable context sensitive soft key to configure Do Not Disturb November 2013 203 Additional features Back Ok nm e Press the Back context sensitive soft key to return to the previous menu 2 Press the Ok context sensitive soft key to return to the Services menu Configuring a Presence state You can configure a presence state to enable other users to see information about your availability You can select from a list of pre made messages or create a new message to display for your presence state To configure a Presence state Presnce Ld More C Change Doan Back C IC D 204 Avaya 1140E IP Deskphone with SIP Software User Guide 1 Press the Presnce context sensitive soft key press the More context sensitive soft until Presnce appears 2 Choose one of the following e Press the Change context sensitive soft key to change your current Presence state e Press the Back context sensitive soft key to return to the Services menu 3 Press the Up Down navigation key to highlight either Connected Unavailable
157. ears only after you select a file If you select a file on a USB device and press Send you can send or copy the selected file to the IP Deskphone Based on the file extension the destination folder is selected automatically for example PNG files are sent directly to Images folder on the IP Deskphone If you select a file on the IP Deskphone and press Send an error message appears if there is no USB drive plugged into the IP Deskphone Sending files from the IP Deskphone to another location on the IP Deskphone is not allowed If you select a file on the IP Deskphone and press Send a Select Destination Screen is displayed Select the folder on the USB drive to which you want to send the file e Back to dismiss the current screen and return you to the Device Selection screen File Manager Select Destination The File Manager Select Destination confirmation prompt screen confirms that you want to select the destination folder to which you wish to send or copy the previously selected file The following figure displays the screen to select the destination folder or Destination reper AR ease press OK to sele oo Cd the destination folder tor Ed CH file Ca FileA wav Ok Back CC oo Co oo Figure 71 Select Destination confirmation prompt The following are the options available for the Select Destination screen 266 Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya c
158. ected Groups as the source data for the bulk key creation To view existing groups in your Address Book if you selected Groups 1 Press the Up Down navigation key to highlight the source data group for the bulk key creation Zs 1C D AA 2 Choose one of the following Select e Press the Select context sensitive soft key to begin the bulk key creation process for the selected group Back e Press the Back context sensitive soft key to dismiss the screen and return to the screen where you can select the source data for bulk key creation x Note After you select from one of your existing groups the bulk creation of the keys happens automatically Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 255 Advanced features View the existing groups you have in your Address Book To view the existing groups you have in your Address Book uv Directory 1 When the IP Deskphone is in the idle mode press the Directory fixed key to access your Address Book 2 Press the Filter context sensitive soft key to filter the Filter list of entries displayed in your Address Book The Select Filter screen appears and displays all the existing groups in your address book as well as the Friends filter 3 Press the Up Down navigation key to highlight the required filter ai 4 Choose one of the following Select e e Press the Select context sensitive soft key to choose the group you want
159. ecting the components Figure 13 Wall mount lever A Warning Your Avaya 1140E IP Deskphone is shipped with the base locked in position To avoid damaging your phone press the wall mount lever located under the Handsfree key as indicated in Wall mount lever on page 53 to release the base and pull it away from the IP Deskphone Removing the stand cover To access the cable routing tracks and attach cables you must remove the stand cover Pull upward on the center catch as indicated in the following figure and remove the stand cover The cable routing tracks are now accessible Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 53 Installing the 1140E IP Deskphone Center Catch Figure 14 Remove the stand cover Connecting the AC power adapter optional Your 1140E IP Deskphone supports AC power or Power over Ethernet PoE options including IEEE 802 3af standard power To use local AC power use only the Avaya approved Global Power Supply NTYS17xxE6 You can order the Avaya approved AC adapter separately A Warning Use only the approved Avaya AC Adapter with your IP Deskphone To use PoE where power is delivered over the CAT5 cable your connected LAN must support PoE If you use PoE you do not require an AC adapter A Warning If you are connected to a PoE connection do not use the AC power adapter To use gigabit Ethernet you must connect to the LAN through CAT 5e or later
160. ed dial key accesses the address book of the latest user account used on the address input screen Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 223 Multiuser Modifying settings A number of preferences in particular Voice Mail and IM settings are per account The main Preferences menu includes a User Settings entry Selecting this entry prompts you to select a registered account After selecting an account a menu appears that lets you modify the settings of that account Related topics Per account call notification options on page 224 IM Settings on page 224 Voice Mail Settings on page 224 Remembering settings after logout on page 225 Per account call notification options The Call Settings entry in the User Settings menu provides a number of configuration options relating to how incoming calls for a particular account are treated e what kind of audio alert should be used ring tone beep nothing e whether the red LED should blink e whether the call should be added to the Incoming Calls log IM Settings IM Settings is located under User Settings Any change in settings on the primary account takes effect immediately You can also modify settings for a secondary account but they do not take effect until that account registers as the primary account Voice Mail Settings Voice Mail Settings is located under Prefs gt User Settings You can program different voice mail addresses and IDs
161. ed precedence level that is configured for you Any call you make automatically defaults to Routine unless you choose a higher precedence During call processing this precedence level is used to assure preferential call completion of higher precedence calls within the same MLPP service domain even if that means preempting lower precedence calls Once you set the precedence level for a call the precedence level for that call cannot be changed The precedence levels are e Routine e Priority e Immediate e Flash e Flash Override Related topics Other MLPP service features on page 276 Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 275 Multi Level Precedence and Preemption Other MLPP service features The MLPP service also includes the following features e Call Origination Busy e Re authorization e Speakerphone exclusive to 911 Emergency Call Origination Busy The Call Origination Busy feature prevents incoming calls from disrupting your outbound call address entry sequence If enabled this means that if you are placing an outbound call either by lifting the receiver and entering digits or your phone is on hook and you are entering digits you cannot be disturbed by any incoming call Re authorization With the re authorization feature you are asked to re enter your password if your user password changes changed by administrator while you are logged in to your IP Deskphone Previously you would have ha
162. ee calling While on an active call you can switch between the handset headset and handsfree mode To end a handsfree call O Goodie Press the Goodbye key To mute a handsfree call 1 Press the Mute key The LED indicator lights I amp iMt i 2 Press the Mute key again to return to a two way handsfree conversation To switch from the handsfree to handset mode Lift the handset To switch from the handset mode to handsfree mode Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 97 Making a call A lt Handsfree 1 Press the Handsfree key The LED indicator lights with a solid red light 2 Replace the handset To use a headset 1 Connect the headset to the headset jack Headset i 2 Press the Headset key The LED indicator lights O Goote 3 Press the Goodbye key or press the button on the wireless headset if equipped to release a call To switch from handsfree to headset U Headset i Press the Headset key The LED indicator lights Using Call Subjects You have the option of sending a Call Subject when you initiate a call to a contact Use this feature to indicate to the contact the reason for the call The IP Deskphone contact displays a message such as Weekly report call or Daily status when they receive the call You can select a subject from a list you create For more information see Managing Call Subjects on page 100 or you can create a new subject No
163. eeeeeeeeeeees 472 Ring tone Copying the ring tone from the IP Deskphone to the USB drive 20 0 ecccccceeseseeeeeeanenseeeees 268 RROOUSCIOCI erinin anaia aieiai 263 312 Avaya 1140E IP Deskphone with SIP Software User Guide S Screensaver screen lOCK cccccceeseceeeeeeaeeaeeeeeeeees 245 Secondary account logout multiuser 0 00 218 Select Device SCreen 00 0 cee ecccccceeeeeeceeeeaneeseeeeeeeaaees 263 Select User Screen 00 2 0 ccceceeeeccceece see eeeeeeeaeeneeeeeeeees 218 Selecting a location cececceeeecceeceeeeeeeeeeeeeesteeaeees 44 Selecting an image Screen 0 eeeeeeeeeeeeeeeetetteeeeeees 251 Server failover multiuser cece cceceeeeseeeceeeeaeeeeees 218 Service Package Group Support eeeeee 253 Services menu ACCESSING e seeeeeeeeeeeeeeeeeeees 234 Software updates checking for 0 ceeeeeeees 235 Speed Dial List cccccccccceccececeeeeeeeeeeeeseseseeaeaes 260 Speed Dial List screen cc ccccecectstststeeeeeeeeeeeees 261 T Third party terms cccccceceeceeeeeeeeecceeeeeeeeeeeeeeeeeneees 293 Timed logoff while on a call eeeeeeeeeeeeseeeeeeeeeees 44 Transferring a call eccceeecceceeeeeeeeeeeteseeenneaeees 168 U Updates checking for ccccceeeseeeeeeeeceeeeeeeeeeees 235 Upgrade impacts to user profiles multiuser 219 USB flash drive 20 2 cece cece e
164. eeetttees 218 Multiuser Call Forwarding e eceeceeeeeeeeeeees 228 Multiuser Do Not Disturb 0 0 0 0 ccececceeeseeeeeeeeeees 227 Multiuser IM Settings ccccecceeeeeeeteeeeeeeeeaeeees 224 Multiuser Inbox Outbox IM 10g 2 2 0 0 cece 226 Multiuser initial login ccceeeeeeceeeeeeeeeeeeeeeeees 215 Multiuser Instant Messages c cceeeeeeteeeeee 223 Multiuser line keys eccceceeeeeeeeeeeeeeeeeneeeaeeees 219 Multiuser logging OUt sssisiririeirrririaniniereniiireninnss 217 Multiuser making a call cccceceeeeeeeeeseeeseneeaeeees 221 Multiuser menu features cece cccceeeeesseeeeeeeeaeeeees 223 Multiuser modifying settings 2 ceeeeeeeeeeeee 224 Multiuser Notifications ccccccececccceeesesseeeeeeeeaneeees 230 Multiuser per account call notification options 224 Multiuser Presence cccccescecceeeeeseseeeeeeeeeaeeeeeeees 229 Multiuser primary account logout 0 00e 217 Multiuser programmable keys 0 ccceeeeeeeees 225 Multiuser receiving a call cccceceeeeeteeeeeeneeees 222 Multiuser remembering settings after logout 225 Multiuser secondary account logout ssseeeeeeeeee 218 Multiuser upgrade impacts to user profiles 219 Multiuser user status ccceccesssseceeeeaeersseeeeeeaaees 227 Multiuser Voice Mail Settings
165. elect a subject from this list it 5 Choose one of the following Back appears on the screen before you send the call If you want to change that subject press the Subject context sensitive soft key to return to the Call Subject menu You now have the option to select No to a Call Subject To create a new call subject while initiating a call Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 99 Making a call 1 Press the Subject context sensitive soft key to Subject send a Call Subject with the call you are making New 2 Press the New context sensitive soft key to create a new Call Subject 3 Press the abc 123 context sensitive soft key to abe toggle between alphabetic and numeric characters goer 4 Use the dialpad to enter the new Call Subject for the contact one gom gmo PORS 5 Choose one of the following Save e Press the Save context sensitive soft key to save the new Call Subject and use it with the call e Press the Clear context sensitive soft key to clear the text E lear e Press the Back context sensitive soft key to return to the previous menu without sending the new Call Subject O Note Back Press the Back context sensitive soft key to em return to the previous menu without sending the new Call Subject Managing Call Subjects You can create a list of Call Subjects to have ready to use when you initiate a phone call The number of Call Subjects that are s
166. elephone numbers and contact addresses go to the Avaya Support website http support avaya com scroll to the bottom of the page and select Contact Avaya Support Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 3 4 Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Contents Chapter 1 Revision PISTO intieetceeecec teeter 11 Chapter 2 Regulatory and safety informatiOn ccccceeeteceeeeeeeeeeeeeeeeeeeeeeeeseeneeeeneeneeees 13 Chapter 3 Introduction to the Avaya 1140E IP Deskphone ccccceeeeeeeeeeeeeeeeeeeeeeees 17 BIG TS e A E A AS E A E A OA TEE E OEE A E EE A A AN 17 Avaya 1140E IP Deskphone COMMONS ciscscctscirrsseceasteasceptvire sheets nnrseeemnteasmveninestersinrddeenssmensimauecnns 19 key press iN nei a hatte el yatarthdadatelihdatananiatng 23 Avaya 110E IP Deskphone CISD AY ccrccccccctsseaceteessanterstshenuereasnsnaqeedsnanequeecsazeauertsavennieedasteemteansaraueadsreanae 23 Cleaning the Avaya 1140E IP Deskphone LCD display SCre M eeececeeeeeneeeeeeeeeteeeeeeentaeeeeeeenaes 24 Contextsensitve SOM MOUS irirna aniani A a E A TN TAAA 24 idie display Screen after dial pad Mputo senaren iaa AAAA a 29 Inecall context sensitive soft Koy esiseina R eae eRe 29 Naa ON E a pncivde vn odes sans boomnsstagulh mpnnnse ua panna seals nhomden daa mpncuagal nnbdua geet maaauRA A ORRRED A MINMNaRNAAREIRRRAAIOOINEEHAAI 33 U a USE MOUE 2s c
167. en the top screws Wall mount lever Tilt lever Figure 16 Rotate the IP Deskphone into the wall mount position Method B 1 Attach the 15 cm 6 inch CAT5e cable 2 Position the stand over the mounting rivets and slide the IP Deskphone down the wall so that the rivets fit into the slots on the stand indicated in Cable routing tracks and mounting holes on page 57 Method B 3 Replace the stand cover Ensure that all cables are neatly routed and press the stand cover into place until you hear a click 4 Put the IP Deskphone in the wall mount position optional If you wall mount your IP Deskphone put it in the wall mount position by holding the Tilt Lever and pressing the IP Deskphone towards the base until the IP Deskphone is parallel with the base Release the Tilt Lever and continue to push the IP Deskphone towards the base until you hear an audible click Ensure the IP Deskphone is securely locked in position Note To add an Expansion Module for Avaya 1100 Series IP Deskphones see Expansion Module for Avaya 1100 Series IP Deskphones SIP Software User Guide NN43110 301 58 Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Entering text Entering text You can use the following methods to enter and edit text on your Avaya 1140E IP Deskphone e Entering text using the IP Deskphone dialpad on page 59 e Entering text using the USB keyboard on page 63
168. enter the new password correctly the call is placed and your password is updated on the IP Deskphone If you enter an incorrect password then an error message is displayed you hear a busy tone and the IP Deskphone returns to the idle state Feature interactions with MLPP The following table lists feature interactions with MLPP Table 23 Feature interactions with MLPP Feature Interaction Call Parking Not available when MLPP is enabled Call Transfer Direct Available but precedence of call must be maintained Call Transfer Consultative Available The precedence level of the conference is the greatest of all the joined calls Conference call Ad hoc conference Available The precedence level of the conference is the greatest of all the joined calls Call Waiting Disabled Not available when MLPP is enabled Multiuser When MLPP is enabled only one user can be logged on to the IP Deskphone If an MLPP user is logged on to the IP Deskphone other user logons are blocked If anon MLPP user is logged on and a MLPP user attempts to log on then when the IP Deskphone detects the new user is an MLPP user the MLPP user is automatically logged off The MLPP user cannot log on until the other user is logged off Speakerphone Available only for 911 calls when the Speakerphone Exclusive to 911 Emergency feature is enabled Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 2
169. entication is enabled by your system administration you can enter your authentication ID independent of your user ID The authentication ID is used when the server challenges the IP Deskphone To logon to the IP Deskphone 40 Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com a O Q us w be paw ABC gr qem GKL gno PORS gm fi amp E9 e B E l Avaya 1140E IP Deskphone with SIP Software User Guide Logging on 1 Press the abc 123 soft key to toggle between alphabetic or numeric input 2 Use the dialpad to enter your user ID login at the prompt Note Use the left navigation key to backspace and remove a previous user ID 3 Press the Login soft key If Authentication is enabled by your system administration you are presented with the Authentication ID screen The authentication ID is autofilled with your user ID If Authentication is not enabled a new screen appears and prompts you for your password 4 Enter your password by using the dialpad Note e When you enter your password the last character entered appears However all previous characters are hidden e When you enter your password if you use the navigation key to backspace then you erase all the characters and must completely reenter your password again November 2013 41 Accessing the Avaya 1140E IP Deskphone 5 Press the Next soft key Nex Next
170. ephone number This consists of screen displays that interact with the end user as a result of an action or event Your User Profile contains your specific settings and saved data and becomes available when you log on to the IP Deskphone This is an LCD or an LED signal that flashes to indicate that a message Message Waiting is waiting or when the ringer is ringing Indicator 308 Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Index Numerics 3 way calling ccceeeeeeeeeececceeeeeeeeeeeseceeennesaeeeeeeeees 163 A Accessing Instant Messages eeeeeeeeeeeeeeeeene 150 Accessing the calls in your Call Inbox during a call 137 Accessing the calls in your Call Outbox during a call 143 Accessing the Services Menu n se 234 Account selection multiuser ccccceeeeeeeeeeeeeees 231 Ad hoc conferencing when connecting to the Call SENE oaeee EEE EEA 165 Add a Call Decline Reason cccccccceceeeeeeeeeeeeeees 110 add a new contact to your Address Book 257 Add a new group to Address Book cceeeee 259 Adding a contact to Address Book ccceeee 117 Adding a new Presence state message 00 206 Additional logins multiuser cccceeeeeeeeeeee 216 Address Book add a new contact cccceceeeeee anes 257 Address Book adding a contact to eeeeeeeeeeee 117 Address B
171. ervice Digital Network ISDN connection Severe damage to the Avaya 1140E IP Deskphone can result Connecting the components Install your IP Deskphone by completing the following procedures in the order listed e Removing the stand cover on page 53 Connecting the AC power adapter optional on page 54 e Connecting the handset on page 55 e Connecting the headset optional on page 55 e Connecting the LAN ethernet cable on page 56 e Installing additional cables on page 57 e Wall mounting the IP Deskphone optional on page 57 Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 51 52 Avaya 1140E IP Deskphone with SIP Software User Guide Installing the 1140E IP Deskphone IP Deskphone Connections on page 52 shows the connections on the IP Deskphone Accessory Expansion Module pot _ PC Ethernet port a LAN Ethernet port Sm ilt Lever Aleta a a Sanma aR ATS 24 3 a Link lamp USB p Connector l l S i a rere Ik 1 SOY AC Adapter jack i eX gt Headset jack a Handset jack Figure 12 IP Deskphone connections A Warning Ensure that the protective rubber cap on the Expansion Module port is in place when the port is not in use Connection of anything other than the proper Expansion Module connector to this port can cause damage to the IP Deskphone November 2013 Comments infodev avaya com Conn
172. es in your IM Inbox D Outbox z gt Note User When you want to view only IMs from a specific contact sel press the User context sensitive soft key to filter all IMs based on the IM that you highlight The telephone display screen shows the list of all IMs from that contact 3 Choose one of the following V 1cWw e Press the View context sensitive soft key to view the C details of the sender followed by the message content 150 Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Viewing the content of an Instant Message For more information see Viewing the content of an New IM Instant Message on page 151 e Press the New IM context sensitive soft key to compose a new IM For more information see Composing an Instant Message on page 148 Back e Press the Back context sensitive soft key to return to the idle screen Viewing the content of an Instant Message When you view the content of an Instant Message you can do the following e Reply to the Instant Message See Replying to an Instant Message on page 151 e Initiate a call to the contact See Initiating a call from an Instant Message on page 152 e Delete the Instant Message See Deleting an Instant Message on page 153 Related topics Replying to an Instant Message on page 151 Initiating a call from an Instant Message on page 152 Deleting an Instant Message on page 153
173. es screen 2 Highlight the desired image 3 Press Select to select the currently highlighted image or press Back to dismiss the Images screen After you select the background image you want to use a confirmation screen appears displaying the selected image in the background and a message to press OK to keep the selected image An example is shown in the following figure Prese OE to keep the felected image Figure 64 Background image confirmation screen 4 Press OK to confirm the selected image as the background image or press Cancel to cancel the selection O Note If the selected image is not confirmed the screen time outs after 15 seconds the selected image is disregarded and the IP Deskphone display returns to the Images list screen 252 Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Service Package Group Support Service Package Group Support The Service Package Group Support feature can help you program feature keys on an expansion module You can view the Group Support feature in the feature key programming user interface and in the Friends list interface of the Address book You can use to the Service Package Group Support feature to help you do the following e bulk create feature keys such as Speed Dial keys based on one of your existing Directory Address Book groups See Bulk create feature keys based on an existing directory Address Book group on
174. eseeeceeceeeeeeeeeeeaneesseeeeeeaaees 242 USB flash memory device support ee 263 USB scenarios cc cceeeccccceeceseeceeeeeeaeeeseeeeeseaneeeeeeees 268 User data Crasing cececceeececeeceeeeeeeeeeeeeeenenaees 236 User status multiuser 2 0 0 ceeeeceeeeeeeseeeeeeeeeaees 227 Using 3 way calling ecccceeeeeteeeeeeeeeneeeeeeenieeeeeeeaas 163 Using Call Forward cccecccceeceecceeeeeeeeeeeteeeeeeees 200 Using the Friends feature cccccceeeeeteeeeeteees 175 Using the Park Call feature 0 ccceeeeeeetetteeees 471 vV View existing groups in your Address Book 255 View existing groups in your Address Book if you Selected Groups cccceesesesssseseseeeeeeeeeees 255 View the existing groups in your Address Book 256 Viewing the Address Book c eeeeeeeeceeeeeeeeeees 115 Viewing the content of an Instant Message 151 Viewing the details of a call in the Call Outbox 142 Viewing the IP Deskphone information 233 Visual Alerter sisiccacnscdcdessasidenstaaasccitievassaadddadeaataceeabiads 273 Voice Mail Settings multiuser 0 eeee 224 W While on an active call cccccceccccceeeeeeeeeeeeeeeaneeeees 155 November 2013 Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 313
175. eskphone or the Off Hook equivalent key on the headset When off hook the IP Deskphone streams dial tone to the headset This class of headset has no dial pad and the telephone number must be dialed using the key pad of the IP Deskphone After the call is connected voice data streams between the IP Deskphone and the headset Call Release You can release an incoming call or an outgoing call by pressing either the Release Goodbye key on the IP Deskphone or the On Hook equivalent key on the headset After a call is released audio data stops between the IP Deskphone and the headset If you are using the Plantronic headset to release a call press and hold the answer release toggle button for more than two seconds Call Mute The mute key event is handled independently on the headset The corresponding HID command is sent to the IP Deskphone to synchronize IP Deskphone status Mute status indication on the headset is also independent When muted the headset streams blank audio to the IP Deskphone and the IP Deskphone also mutes the audio to the far end double muted Volume Up Down This class of headsets manages volume changes locally whenever Volume Up Down keys are pressed Pressing the Volume Up Down keys on the headset has no effect on system volume The IP Deskphone ignores volume events from the headsets to avoid 86 Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya
176. ess of the contact 4 Choose one of the following i vext e Press the Next context sensitive soft key to continue e Press the Back context sensitive soft key to return to Back the previous menu goer 5 Use the dialpad to enter the content of the message 6 Choose one of the following e Press the Send context sensitive soft key to send the IM to the contact e Press the Back context sensitive soft key to return to the previous menu without sending the new IM Back Instant Message Inbox Outbox The IM Inbox contains a list of all incoming and outgoing Instant Messages You can filter the IM list to track a series of correspondence to a contact The lit blue LED indicates the arrival of a new IM An icon indicates the status of the IMs in your Instant Message Inbox Outbox as follows Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 149 Instant Messaging Unread tama Replied to FA Sent forwarded A Related topics Accessing Instant Messages on page 150 x Accessing Instant Messages You can access and view the contents of the Instant Message Inbox Outbox To access and view the contents of the Instant Message Inbox Outbox 1 Choose one of the following Msgs e Press the Msgs context sensitive soft key and then select Instant Messaging from the menu e Press the Expand fixed key PN 2 Press the Up Down navigation key to highlight an IM from the list of Instant Messag
177. ess the Enter key to start the edit mode 12 Press the Down navigation key to open the Found list Press the Up Down navigation key to scroll and highlight your headset 13 Press the Enter key to select the headset and close C the list Press the Enter key to exit edit mode 90 Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Configuring a Bluetooth wireless technology headset 14 Press the Right navigation key one or more times to highlight the Pair button next to the Pair Device item and press the Enter key A dialog box appears with the prompt Enter PIN 15 Use the telephone dialpad to enter the PIN for the wireless headset and press the Enter key Check your headset documentation to find the headset PIN or passkey Often the PIN or passkey is 0000 16 If the headset is successfully paired with your IP Deskphone proceed to step 17 To verify that the pairing is successful ensure that the headset appears in the list next to the Paired item If pairing is successful the message Pair completed also appears at the bottom of the screen If the headset is not successfully paired with your IP Deskphone an error message appears at the bottom of the screen If an error message appears e Confirm that the wireless headset is still in search pair mode e If the headset timed out and exited search pairing mode put the headset in pairing mode as discussed in
178. ess the feature key provisioned as a Speed Dial List the list of Speed Dial entries configured appears on the screen and the you can select an item from that list to invoke a Speed Dial If the Speed Dial List is empty or results in being empty due to context sensitive hiding of contents an error message displays stating There are no Speed Dials currently available Related topics Speed Dial List screen on page 261 Auto Retrieve flag on page 262 Speed Dial List screen You can select the provisioned Speed Dial List entries from the Speed Dial List screen The following figure is an example of the Speed Dial List screen with the list entries 7 Speed Dial List Co 1 Reception Cc 3 Taxi 4 Park with FFC 5 FFC 99 EEE fl a a j ccc Figure 66 Speed Dial List screen The Speed Dial List screen displays all the Speed Dial List entries provisioned The displayed Speed Dial List items are based on the provisioned list as well as the current Idle Mid call state Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 261 Advanced features of the IP Deskphone After you invoke the Speed Dial List while the IP Deskphone is idle only Speed Dial List entries that are configured to IDLE are displayed Similarly only items marked as MID CALL are displayed if the Speed Dial List is invoked while the IP Deskphone is in a call The following are the options available for the Speed Dial List screen
179. etrieve calls parked against the user Note The Actvate context sensitive soft key never appears at the same time as the Audio context sensitive soft key Press the Park context sensitive soft key to park the Park current call Press the More context sensitive soft key to select a More ias new menu list of context sensitive soft keys When you press the More context sensitive soft key a different selection of context sensitive soft keys appears If you press the More context sensitive soft key once from the first menu list you access the following context sensitive soft keys Trnsfer RlsCall Prefs More If you press the More context sensitive soft key from the first menu list twice you access the following context sensitive soft keys Conf Audio New Call More e If you press the More context sensitive soft key from the first menu list three times you return to the first Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 159 While on an active call menu list with the following context sensitive soft keys Prefs Blank Blank More When you press the more context sensitive soft key for the first time the following context sensitive soft keys appear on the menu list Press the Trnsfer context sensitive soft key to transfer Trnster the current call Press the RlsCall context sensitive soft key to release or RisCall hang up the highlighted
180. eturn to the main Inbox or Outbox Operates like the Back context sensitive soft key Press the up or down arrows on the Navigation Key Cluster to e Erase a character backspace when you enter and edit text e Highlight items in a list such as Address Book entries or items in your Call Inbox e Scroll lists and message contents when you view Instant Messages e Move the cursor from line to line when entering and editing text or data Note To scroll through a list of items you can press and hold the up or down key Using a USB Mouse The IP Deskphone is equipped with a USB port in which you can connect a USB mouse You can use the USB mouse to activate context sensitive soft key items and menu items Use your mouse to click a context sensitive soft key label of the LCD screen to activate that item When a menu is open double click on a menu item to activate it or click on the item to highlight it For example you can click the View context sensitive soft key label to open that menu Double click the word Inbox in the menu list you can then double click a name in the Inbox list to initiate a call or click the item to highlight the name To access the Network menu right click anywhere on the display Note USB mouse support is available for the Avaya 1140E IP Deskphone but does not extend to added Expansion Modules Available IP Deskphone call features The IP Deskphone is designed to be supported by variou
181. eviously entered digits are not discarded Lni jdoe 06 06 8 31am ta gt From Jonn Routine Reason Preempted Figure 87 Notification of preemption of held call This temporary disturbance is allowed because the held call was known to you and you need to know that the call on hold has been preempted The incoming call that preempted the held call is shown when e you complete dialing the call and a ring or busy signal is heard It may be possible that the outgoing call can be preempted but only after ring or busy signal is heard The incoming call is presented if the incoming call has not hung up You can decide to answer the new incoming call you decide to cancel dialing and the IP Deskphone goes back to the idle screen again This allows the incoming call to be presented if the incoming call has not hung up You can decide to answer the new incoming call Re authorization While you are logged in to your IP Deskphone the administrator may change your password Consequently any call or network request placed by you is responded to with an error message When the Re authorization feature is enabled your password is changed by the administrator and you are trying to place a call you can enter your new password when prompted without having to log out of your IP Deskphone 290 Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Feature interactions with MLPP If you
182. ey to view the current presence status of the friend e Press the All context sensitive soft key to view the contents of the Address book including contacts All designated as friends and regular contacts e Press the Edit context sensitive soft key to make changes to the information entered for a friend or to delete the contact from the friends list Edit p 3 Press the Exit context sensitive soft key to return to the Exit idle screen To initiate a call to a friend on the Friends list RA Directory 1 Choose one of the following e Press the Directory fixed key Filter e Press the Filter context sensitive soft key and select Friends from the menu e Press the Select context sensitive soft key while viewing the Address Book 176 Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Using the Friends feature Select 2 Press the Status context sensitive soft key to view the Status information about the friend 3 Press the Call context sensitive soft key to initiate a Call call to the friend The IP Deskphone uses the SIP address or phone number from your personal Address Book to make the call To send an IM to a friend on the Friends list RA Directory 1 Choose one of the following e Press the Directory fixed key Filter e Press the Filter context sensitive soft key and select Friends from the menu e Press the Select c
183. following services Speed dial See To program a Speed Dial feature key on page 187 6 Choose one of the following 186 Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Feature keys Back Call Forward See To program a Call Forward feature key on page 188 Do Not Disturb See To program a Do Not Disturb feature key on page 190 Send IM See To program a Send IM feature key on page 191 Presence See To program a Presence feature key on page 192 e Press the Back context sensitive soft key to return to the previous menu To program a Speed Dial feature key To program a Speed Dial feature key beginning from Step 6 in the procedure To modify a feature key i 1 Press the Select context sensitive soft key Select 2 Select Speed Dial f 3 Press the Select context sensitive soft key Select 4 Use the dial pad to enter a key label gry Tk quae E 5 Press the Next context sensitive soft key to continue o vA ot Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 187 Additional features 6 Use the dial pad to enter an address Gli a ali w E a By 7 Press the Next context sensitive soft key to continue Taw Next 1 goer 8 Use the dial pad to enter a Call Subject associated with the Speed Dial contact You can leave this blank if you do gow m e not want to include a Call Subject
184. following table describes the associations between the USB keyboard function keys and the IP Deskphone fixed keys Table 7 Associations between the USB keyboard function keys and the IP Deskphone fixed keys USB Keyboard Key IP Deskphone Fixed Key Esc Quit F1 Services F2 Expand F3 Inbox F4 Outbox F5 Address Book F6 Copy F7 Volume Down F8 Volume Up F9 Mute F10 Hold F11 Headset F12 Handsfree Break Goodbye Release Backspace Left arrow of Navigation Cluster Arrow Left Left arrow of Navigation Cluster Arrow Right Right arrow of Navigation Cluster Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 63 Installing the 1140E IP Deskphone USB Keyboard Key IP Deskphone Fixed Key Arrow Up Up arrow of Navigation Cluster Arrow Down Down arrow of Navigation Cluster Enter Enter 64 Avaya 1140E IP Deskphone with SIP Software User Guide Comments infodev avaya com November 2013 Chapter 6 Configuring the Avaya 1140E IP Deskphone You can adjust a few settings of the Avaya 1140E IP Deskphone to conform to the environment where you want to use the IP Deskphone These settings are saved to your User Profile This chapter describes some of the settings that you can customize on your IP Deskphone e Adjusting the display screen contrast on page 65 e Creating the idle screen text display on page 67 e Configuring Menu A
185. for each account To access the voice mail of a secondary account press the line key of the secondary account to obtain a dial prompt and then press the VMail context sensitive soft key Waiting voice mail messages are reported in two ways 224 Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Programmable keys The red LED is lit if any account has a waiting message e A special icon a shaded envelope is displayed on the line key of each account with a waiting message unless the account is in a call ES Remembering settings after logout For each profile up to 24 sets of per account settings are always remembered If you have configured settings for an account after the account is logged out the settings are restored when the account is logged back in as either a primary or secondary account When an account is logged in without settings saved in the profile a new set of default settings is created for it If there are already 24 sets of per account settings in the profile one setting for which the account is not currently registered is discarded and the new setting is saved Programmable keys A line key associated with a registered account cannot be used for programmable features The Program Key screen lists all the line keys All line keys associated with an account are displayed as such and selecting them displays an error message The Do Not Disturb Call For
186. g Indicator c eeeeeeeeeteeeeeeees 273 MISSOG CANIS Sieias iadecteves es dacdenes a aNs 132 MLPP service features cccccceeecceceeeeesseeeeeeeeaees 276 MLPP feature interactions With ccccceseeeeeeeees 291 MLPP making a call by going off hook 0 277 MLPP making a call by using a programmed speed dial NEE EE A ET 282 MLPP Making a call from a received Instant Message AE ee eee E E ak enee 280 Avaya 1140E IP Deskphone with SIP Software User Guide MLPP Making a call using Inbox Outbox Address Book and Friends List cccccceceeseeeeeeeeeeeeeees 280 MLPP making a Call With 0 0 ccceeceeeceteeeeereeeteees 276 Modifying settings multiuser 0 ce eeeeeeeeeee 224 Multi Level Precedence and Preemption 275 Multiple Appearance Directory Number 209 Multiple calls On Hold ccccccceceseseeeessssseeseseeeees 158 Multiple calls with precedence cccceeeeeeeee 285 MUNTUSOR inanan diasedsareccandecsanseacses 215 Multiuser account selection cccceeeeeeeeeeeeeeeeees 231 Multiuser additional logins ceeeeeeeeteeees 216 Multiuser Address books ccccceesseseeeeeeeeeeeeeeees 226 Multiuser automatic login esseseeeeeeeeeeeeeees 216 Multiuser being in a call ccceeeeeeeeeeeeeeeeeeee 222 Multiuser cable unplugged c ceceeeeeeeeeee
187. h types of headsets can have attached indications independent of the IP Deskphone operations The GN Netcom Jabra 9350 headset can take over 3 seconds to complete the enumeration process after the headset is attached to the IP Deskphone During enumeration the LEDs at the bottom of the base station flash The enumeration process is complete only when there is a blink at the headset piece and the base LEDs become solid Back Light Not applicable Message Waiting Not applicable Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 85 Configuring the Avaya 1140E IP Deskphone Feature Description External Alerter Not applicable Incoming Call When there is an incoming call the IP Deskphone sends an alerting event to the headset Each type of headset has different incoming call indications Caller ID Information Not applicable Call Answer You can answer an incoming call by pressing the Headset key on the IP Deskphone or the Off Hook equivalent key on the headset The IP Deskphone coordinates the key events from both sources and performs the necessary call processing operations Call connected indications if available are autonomous within the headset to match its internal state After a call is answered audio data flows between the IP Deskphone and the headset through the USB Outgoing Call You can make an outgoing call by either pressing the Headset key on the IP D
188. he Address Book and press the Select soft key 3 Press the abc 123 soft key to toggle between alphabetic and numeric characters 4 Use the dialpad to enter a name for the new entry x Note If you do not need to change the name for the contact press the Next 5 Choose one of the following e Press the Next soft key to continue e Press the Back soft key to return to the previous menu 6 Use the dialpad to enter a new phone number or new SIP address organization name organization code and location for the contact Press the Next soft key after each entry to continue or press the Backkey to return to the previous menu a Next 122 Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Searching for a contact in the Address Book Back a Yes e Press the Yes soft key to designate the contact as a friend e Press the No soft key if you do not want a contact designated as a friend 7 Choose one of the following No e Press the Back soft key to return to the previous menu 8 Do one of the following to complete the entry Yes e Press the Yes soft key to add the contact to a group and then select the group for the contact to be added e Press the No soft key if you do not want to add the contact to a group and return to the address menu No screen e Press the Back soft key to return to the previous menu Back 10 Press the Ok sof
189. he Up Down navigation key to highlight 2 Feature key removal and press the Select context q C D sensitive soft The Program Key screen opens listing all the feature keys See Feature key screen on page 182 Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 197 Additional features 3 Press the All context sensitive soft key to remove all All the programmed feature keys 4 Choose one of the following Yes e Press the Yes context sensitive soft key to confirm the removal of all the feature keys e Press the No context sensitive soft key to return to the previous screen without removing the feature keys 5 To select a single feature key to remove do one of the following e Press the Up Down navigation key to scroll through the feature keys to highlight one and press the Remove context sensitive soft key Remove e Press the Feature key that you want to remove and then press the Remove context sensitive soft key Co e Use the dialpad to select the Feature key that you want to view and then press the Remove context sensitive soft key OR L Press the Back context sensitive soft key to return to the previous menu E E Creating a feature key using the Copy key You can create a feature key for Speed Dial Call Forward or Send IM by pressing the Copy fixed key when you are viewing any of the following e a highlighted entry in an Address Book list e a highlighted entry of your Call Inbox
190. hile the IP Deskphone is idle 3 1 Press the Prefs context sensitive soft key select Prets Feature Options and then select Call Subject from the menu 2 Press the Up Down navigation key to scroll through and highlight the Call Subject to delete 3 Press the Delete context sensitive soft key to Delete delete the selected Call Subject A confirmation screen appears with the question Delete call subject 4 Choose one of the following e Press the Ok context sensitive soft key to confirm the deletion of the Call Subject p Ok m e Press the Back context sensitive soft key to not delete the Call Subject and return to the previous Back menu Co Editing a Call Subject You can edit a Call Subject while the IP Deskphone is idle To edit a Call Subject while the IP Deskphone is idle 102 Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Avaya 1140E IP Deskphone with SIP Software User Guide Managing Call Subjects 1 Press the Prefs context sensitive soft key select Feature Options and then select Call Subject from the menu 2 Press the Up Down navigation key to scroll through and highlight the Call Subject to edit 3 Press the Edit context sensitive soft key to edit the selected Call Subject 4 Press the abc 123 context sensitive soft key to toggle between alphabetic and numeric characters 5 Use the dialpad to edit the Call Subject 6 C
191. hone Information screen If the Details context sensitive soft key is disabled you cannot view details on the Phone Information Details screen If the Details context sensitive soft key is enabled you can view the Phone Information Details screen In the Services menu select Phone Information and then press the Details context sensitive soft key The following figure shows an example of the Phone Information Details screen Coapetaiis ee fimary Leer Aice he Ca Primary Domain sy aya com i MAC 498 ee Je Jt 4t Figure 54 Phone Information Details screen The Phone Information Details screen displays the following information e Primary User Primary logged in User name e Primary Domain Primary login domain e MAC Device MAC address IP IP Deskphone IP Address e Device Licensing Token usage information License or token usage information for the IP Deskphone It is an optional item in the IP Deskphone information To dismiss the Phone Information Details screen and return to the previous display press the Back context sensitive soft key Screensaver screen lock You can lock the display of the IP Deskphone using a timed Screensaver Lock Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 245 Advanced features When the screensaver is active it clears the programmed keys of the plugged in Expansion Module If you have logged into the IP Deskphone then you are not logged
192. hoose one of the following e Press the Save context sensitive soft key to confirm the changes e Press the Back context sensitive soft key to return to the previous menu without editing the Call Subject November 2013 103 Making a call 104 Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Chapter 8 Receiving a call When you receive a call you are typically notified by the alerting ring and the incoming caller identification appears on the LCD screen The incoming call forces the screen to exit active menu activities and takes precedence over a pop up Instant Message IM Caller identification When you receive an incoming SIP call the Caller ID information appears on the LCD screen When you receive a call from a contact that is entered in the IP Deskphone Address Book the caller information appears as it is in the Address Book See Incoming call screen on page 105 You can restrict the information displayed for incoming calls or for calls you make For more information see Configuring Privacy settings on page 207 When you receive an incoming call you can do one of the following e Answer an incoming call See Answering an incoming call on page 106 e Redirect an incoming call See Redirecting an incoming call on page 106 e Decline an incoming call See Declining an incoming call on page 108 e Ignore an incoming call See Ignoring an incoming cal
193. hown in the following figure 242 Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com USB flash drive C USB Devices C USB Port Disabled C UL i E G E A Figure 51 USB devices USB port disabled screen If the USB port is not disabled then the USB menu displays information on all USB devices attached even if the device is locked An unsupported device is enumerated if it is attached to the IP Deskphone To ensure you know about the USB lock status the USB device information is followed by status information about supported USB devices If the USB configurations do not match the USB device status because of the restart requirement a warning that USB Update requires reboot appears on the screen The following figure displays a sample USB information menu with the USB port enabled and selected device locked C USB Devices CL C Root Hub CL Port 0 Hub LC Port 0 Keyboard Port 1 Kingston Data Traveller 2 0 Port 2 Plantronic USB Headset Port 3 Not connected USB Memory Stick Locked USB Headset not Locked WARNING USB Update requires reboot Co CD Ce Figure 52 USB devices Phone information screen Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 243 Advanced features Customizable banner for login If a login banner with login banner text is configured the IP Deskphone displays the banner text on the screen a
194. iated with the 0 key however double pressing it inserts a blank character a space Enabling and disabling the Ends Dialing feature You can enable the IP Deskphone to use the octothorpe symbol to immediately dial the address or phone number To enable the Ends Dialing feature 1 Press the Prefs context sensitive soft key and then Prets select Misc Options Highlight Ends Dialing and press the Change context sensitive soft key 2 Choose one of the following e Press the On context sensitive soft key to turn on Ends Dialing e Press the Back context sensitive soft key to keep or existing configurations and return to the Preferences menu To disable the Ends Dialing feature 1 To turn off Ends Dialing press the Prefs context Prets sensitive soft key and then select Misc Options Highlight Ends Dialing and press the Change context sensitive soft key 2 Choose one of the following Ot e Press the Off context sensitive soft key to turn off pa e Press the Back context sensitive soft key to keep existing configurations and return to the Preferences menu Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 61 Installing the 1140E IP Deskphone Back Configuring the dialpad to alphanumeric dialing To eliminate the need to press the abc 123 context sensitive soft key when you enter text you can configure the IP Deskphone dialpad default to alphabetic mode
195. ide November 2013 Comments infodev avaya com Copying information to the Address Book i 2 Press the Edit soft key to access the Edit contact information 3 Press the Delete soft key to completely Delete delete the contact from the Address Book i 4 Choose one of the following Ok e Press the Ok soft key to confirm e Press the Back soft key to return to the previous menu Back 5 Press the Ok soft key to complete the Ok procedure and return to the Address Book Copying information to the Address Book To copy information from the Call Inbox or the Call Outbox screen to the Address Book use the Copy fixed key x Note If you press the Copy fixed key while in idle mode the message No content selected for copying appears on the screen This message does not appear when an IM pop up appears To copy a contact to the Address Book 1 Press the Up Down navigation key to highlight the contact in the Call Inbox or Call Outbox that you want to add to your Address Book and press the Copy fixed key A new screen appears offering the following destinations for the contact information Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 121 The Address Book CE Copy po IC d Ww abe C d gda Tas Next Back C e 1 Address Book e 2 Speed Dial Key e 3 Send IM Key 4 Call Forward Key 2 Press the Up Down navigation key to highlight t
196. ide November 2013 131 Call Inbox Viewing the details of a call in the Call Inbox To view details of a call in the Call Inbox When you view the details of a call in the Call Inbox you can do the following e Initiate a call to the caller displayed on the screen For more information see Initiating a call from the Call Inbox on page 135 re e Press the Enter key to place a call to the selected address using the primary login of the IP Deskphone e Press the Prev context sensitive soft key to select and display he details of the previous entry in the call log Prev e Press the Next context sensitive soft key to select and display the details of the next entry in the call a Next paea H Back e Press the Back context sensitive soft key to leave 7 the detail view and return to the main inbox screen Managing missed calls When you do not answer incoming calls the number of new calls appears on the IP Deskphone LCD screen For example if you miss three calls the following message appears 3 new calls Note When you view a missed call in your Call Inbox the new call message no longer appears on the LCD screen The new calls are stored as missed calls To view missed calls 132 Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Managing missed calls Msg Inbox 1 Press the Msg Inbox key and press the Missed soft key 2 Press the U
197. if a number or address was previously entered When either Send or Redial is pressed the IP Deskphone places the call and displays the outgoing call An example is shown in the following figure Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 279 Multi Level Precedence and Preemption jade ra Ringing 06 06 8 31am gt To john john xwz com Flash Subj Hello Figure 79 Outgoing call Making an MLPP call using Inbox Outbox Address Book and Friends List You can place a call from multiple areas of the IP Deskphone interface including the Inbox Outbox Call Logs Address book and Friends list 1 Press the Inbox or Outbox key or the Directory key to access your Address Book or Friends list to choose from a list of previously stored numbers 2 Once in the application specific menu select the desired entry using the navigational up and down keys 3 After the number is highlighted press the Select soft key 4 Go off hook The IP Deskphone displays the off hook screen containing the selected entry and the option to select the precedence 5 Press the Prec soft key and navigate to the desired precedence 6 Press the Select soft key 7 Press the Send soft key to initiate the call Making an MLPP call from a received Instant Message 1 Navigate to the Instant Message IM inbox by pressing the Msgs context sensitive soft key then select Instant Messaging from the menu 280
198. ile manager ccccecceeeeeeeeseeeeeeeeceeeeeeeeeeeeeeteeenenaeens 263 File Manager wicc sscksccinatcarudiehansseaaddiatesaadiceaasatdes 268 File Manager USING 2 s eceeceeeeeeeeeeteteteeenenes 268 Flashi GIVE aiana aA 242 Friend deleting information eeeeeeeeeereees 178 Friend editing information eceeeeeeeeeeeeeees 178 Friends feature cccccceesecececeeceeaseeeeceeanenseeeeeeeaaees 175 Friends St siinseid 176 G Goodbye Release key cceeceeceeeeeeteeeeeeestieeeeeeeaas 23 Group SUPPOM i 2ascctilecsracipeeviivitgwentecanedie aa 253 Group add a NeW group cccceeeeceeeeeeeeeteesteaeees 259 H handsfree calling cceeccecceceeeeeeeeeeeeeenenceeeeeeeeees 97 Handsfree key ccc ccseceeceeceeeeeeeeeeeseeeneesnnaeeneeeeeees 23 Headset key cccccecceceeeeeeeeeeeeeeeeaeeeeeeeeeeeeeeeeeeees 23 OMG asinina a aia 457 Hold KEY arsine dia coqcedennavenads 23 Hold ending a call ON cccceeeeeeeeeeeeeestneeaeeees 157 Hold Multiple calls ON cccceccececseeeseeeseseesseseeeseeees 158 Hold releasing a call ON cceseeeeeeeeceeeeeeeeeeeeeees 157 NOOKSWItO None aiiai 23 l Icons display screen cccceceeeeeeeeeeeeceeceeeeeeeeeeees 271 Ignore an incoming call a se 112 IM audible alert configuring cccceeeeeee 147 IM automatic pop up configuring 2 0 145 I
199. ine key the Line key press is ignored If there are no incoming or active calls the Line key press is applied to the call that is highlighted in the list of calls If there is an active established call and at the same time another call comes in pressing the Line key puts the active call on hold and answers the incoming call If there are several incoming calls at the same time the newest call is answered In order to answer a different call you must select it and press the corresponding soft key Soft keys are always used to perform actions on the highlighted call Avaya 1140E IP Deskphone display Your 1140E IP Deskphone has three display areas e The upper display area provides line and feature key status e The middle display area contains single line information for items such as caller number caller name menu items feature prompt strings user entered digits date and time information and telephone information e The lower display area provides soft key labels Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 23 Introduction to the Avaya 1140E IP Deskphone Cleaning the Avaya 1140E IP Deskphone LCD display screen To clean the LCD display screen gently wipe with a soft dry cloth A Caution Do not use any liquids or powders on the IP Deskphone Using anything other than a soft dry cloth can contaminate IP Deskphone components and cause premature failure Context sensitive soft keys You
200. ing outbound number held call with priority higher then incoming call When you enter the first digit or character to make a new call then any call that comes in during this time is not presented Your dial pad entry sequence is not interrupted Since the incoming call is of lower precedence than the held call and you are entering digits for another call the incoming call is sent a busy response The caller sees a User is Busy message An example is shown in the following figure ies ie eS a User is Busy Figure 86 User is Busy message Note The held call and the process of placing the second call are counted as two consumed call appearances Incoming call while dialing outbound number held call with priority lower then incoming call When you enter the first digit or character to make a new call then any call that comes in during this time is not presented Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 289 Multi Level Precedence and Preemption If the held call is lower in precedence than the incoming call the held call can be preempted and a notification is shown on screen for both local and remote users You receive notification that the your held call has been preempted See the following figure After three seconds or after you press the OK soft key on the preemption screen you are then taken back to the previous screen where you were entering the address for your outgoing call Your pr
201. irectory 1 Choose one of the following e Press the Directory fixed key Filter e Press the Filter context sensitive soft key and select Friends from the menu e Press the Select context sensitive soft key while viewing the Address Book Friends Select C 180 Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Feature keys 2 Press the Up Down navigation key to highlight the friend you want to delete and press the Edit context sensitive soft key 3 Press the Delete context sensitive key This Delete completely removes the contact from your personal Address Book 4 Choose one of the following e Press the Ok context sensitive soft key to continue e Press the Back context sensitive soft key to return to the previous menu Back CO Feature keys Use the Feature key option to configure the feature keys on IP Deskphone and the Expansion Module for Avaya 1100 Series IP Deskphones Programmed keys are stored in the user profile Each user can maintain a list of programmed feature keys You can designate a feature key to act as a short cut for any of the following features Speed Dial e Call Forward e Do Not Disturb e Send IM e Presence The IP Deskphone designates the feature key on the bottom right of the four feature keys as Feature Key 1 and reserves it as the line key for the IP Deskphone The following figure shows the Feature keys Avay
202. is active the call is placed using the primary user An incoming call displays caller ID and allows you to answer the call The Unlock context sensitive soft key appears on the screen and you can unlock the IP Deskphone after answering the call You cannot make outgoing calls except an emergency call and cannot view IMs or the Friends list until you unlock the IP Deskphone If you make an emergency call while the screensaver is active the call is placed using the primary user The Network menu is accessible to administrators double press of the services key even when the screensaver is active If user defined passwords are allowed a mechanism to disable the screensaver allowing the administrator to reset the user defined password is accessible through the Network menu This mechanism also invokes remotely from the IP Deskphone console through an SSH connection All expansion modules are cleared of programmed keys until the screensaver is deactivated Selecting images to be viewed as a slideshow 250 Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Background image You can display all of the screensaver images that have been uploaded to your IP Deskphone in a slideshow format These files are loaded on the IP Deskphone using the USB flash drive Images for the IP Deskphone cannot exceed 128 KB The images must be resized before they are loaded onto the IP Deskphone The image
203. is an example of the main Address Book screen Address Book cy co 1 Alice C4 CD 3 Charles vje Fitter _ Adal Exit Ir f Figure 23 The Address Book To view information about a contact use the navigation button to highlight a name and then press the View soft key The name SIP address and designation of contact as Friend appears or not as shown in the following figure When you view the details of a contact you can e Call the contact See Initiating a call from the Address Book on page 116 e Send an IM See Composing an Instant Message on page 148 e Edit the contact information See Editing a contact in your Address Book on page 119 Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 115 The Address Book Figure 24 Contact details Initiating a call from the Address Book You can initiate a call directly from your IP Deskphone Address Book O Note If your service provider requires that a Directory Number DN be used to initiate a call the Address Book entry must have the DN to initiate a call First go off hook by using one of the methods described in the section Making a call using off hook dialing on page 95 If needed you can add a Call Subject For more information see Using Call Subjects on page 98 You can also access the Address Book while on an active call and initiate a new call The IP Deskphone automatically places the active call on
204. isisisisin f Srerereet isecrerer PERSE Figure 4 Idle display screen after dial pad input The following table lists the context sensitive soft keys that you can use to access menu items after dial pad input Item Function Send Press the Send context sensitive soft key to dial out the user input using the primary login of the IP Deskphone User input is run against the dialing plan abc or 123 Press the abe or 123 context sensitive soft key to toggle between alpha and numeric input mode Subject Press the Subject context sensitive soft key to configure a subject line to your outgoing call before pressing the Send context sensitive soft key Exit Press the Exit context sensitive soft key to clear the user input and return to the initial idle screen that displays the following context sensitive soft keys Redial abc Msgs More In call context sensitive soft keys When a call is active use the context sensitive soft keys to access the menu items shown in the following figure Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 29 Introduction to the Avaya 1140E IP Deskphone Conf Trnsfer Audio More Ef Figure 5 In call context sensitive soft keys e Table 4 Menu items accessed during an in call session through context sensitive soft keys Item Function Conf l Press the Conf context sensitive soft key to obtain a dial tone
205. ither Call Ignore C Local or Call Ignore Network 3 To terminate an incoming call alert and ignore the Icnore incoming call do one of the following e Press the Ignore context sensitive soft key to terminate an incoming call e Press the Goodbye fixed key when you are not on Receiving intercom calls Your IP Deskphone can be part of an intercom group After you receive a call from the intercom group the following occurs Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 113 Receiving a call e You receive a call notification and the IP Deskphone rings the display is similar to the display of a normal call e The IP Deskphone auto answers the intercom call on handsfree after the configured number of seconds pass by e The IP Deskphone auto answers only if you do not answer the call within the configured time limit e If you are on an active call the IP Deskphone does not auto answer the incoming intercom call Receiving paging calls Your IP Deskphone can be part of a paging group After you receive a call from the paging group the following happens e The display on the screen includes a lt lt Paging gt gt tag the From header and optional subject e The IP Deskphone establishes a one way speech path between the IP Deskphone and the caller that is you can only hear the call you cannot respond e The IP Deskphone does not display context sensitive soft keys e The IP Deskphone blocks a
206. kbox is selected the wireless headset is used as the IP Deskphone headset The Bluetooth wireless technology headset can work only if it is within range of the IP Deskphone As the wireless headset approaches the edge of its wireless range the audio quality degrades and radio interference noise increases When the wireless headset is in connecting range the Headset key controls the wireless headset even if a wired headset is attached If a wireless headset moves out of connecting range a special beep sounds in the headset to indicate that the connection is lost When you do not want to use your Bluetooth technology headset If a Bluetooth wireless technology headset is connected and you want to use the wired headset you can switch between the two It is not necessary to unpair or disable the wireless headset You can switch between a wired and wireless headset and back again when the IP Deskphone is idle or during an active call To switch between a wired headset and a wireless headset Headset I 1 Double press the Headset key to open the Bluetooth Setup dialog 2 Press the Left Right navigation key to select the Use BT Headset item 3 Press the Enter key to toggle this option on or off A check mark indicates that the wireless headset is used Clear the check mark to use a wired headset This option is on by default To unpair a wireless headset FD Headset i 1 Double press the Headset key to open the Bluetooth Set
207. l from a programmed key The precedence level is not saved in any of the calling methods in the preceding list For example if you make a precedence call by going offhook and then call the party back using the Redial key the precedence is not applied unless you select a precedence from the Redial menu If a precedence level is not specified when dialing the call is a Routine precedence call Precedence ringback tone When you make a precedence call you hear a ringback tone indicating that you have made a precedence call Related topics Making an MLPP call by going off hook on page 277 Making an MLPP call using Inbox Outbox Address Book and Friends List on page 280 Making an MLPP call from a received Instant Message on page 280 Making an MLPP call by using a programmed speed dial key on page 282 Making an MLPP call by going off hook There are three ways to go off hook in order to make a call 1 Handsfree key Press the Handsfree key to go off hook on the primary line the green line button and produce a dial tone 2 Line keys Press any provisioned line key to go off hook and produce a dial tone 3 Handset Pick up the handset to go off hook on the primary line and produce a dial tone Once off hook the display prompts you for the destination address information The icon on the display screen indicates the line is off hook and you can select the precedence of the call by pressing the Prec soft key O Not
208. l on page 112 e Receive an intercom call See Receiving intercom calls on page 113 e Receive paging calls See Receiving paging calls on page 114 chad amp Ln1 Chad Scott 08 29 8 00am T gt From Alex Smith alex smith comp com To Chad Scott chad companyb com Subject Daily Status Report Answer Redret Decline Ignore Figure 22 Incoming call screen Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 105 Receiving a call Answering an incoming call When you can answer an incoming call you can choose one of four methods To answer an incoming call Choose one of the following Answer e Press the Answer context sensitive soft key that activates a Handsfree call e Lift the handset e Press the Headset fixed key e Press the Handsfree fixed key Redirecting an incoming call When you receive a call you can choose to redirect the call to another destination without answering the call To redirect a call press the Redrct context sensitive soft key To enter a SIP address or phone number where you want the call redirected use one of the following methods e Enter the SIP address or phone number by using the dialpad Select a contact from the Address Book Call Inbox or Call Outbox To redirect an incoming call by using the dialpad 1 Press the Redrct context sensitive soft key to Redret redirect an incoming call The LCD screen prompts you to enter an a
209. l through the feature keys to highlight the one you want to edit and then press the Edit context sensitive soft key e Press the Feature key that you want to edit and then press the Edit context sensitive soft key Use the dialpad to select the Feature key that you want to view and then press the Edit context sensitive soft key The Program Key screen opens as shown in Figure 40 Edit feature key screen on page 185 2 Press the Back context sensitive soft key to return to the previous screen The following figure shows the Edit feature key screen Figure 40 Edit feature key screen Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 185 Additional features To modify a feature key 1 Press the Modify context sensitive soft key Modity Lo IC 2 Press the Up Down navigation key to highlight one of the following feature key services e Speed Dial e Call Forward e Do Not Disturb e Send IM Presence 3 Choose one of the following Select e Press the Select context sensitive soft key to choose a service e Press the Back context sensitive soft key to return to the previous menu Back d 4 Press the abc 123 context sensitive soft key to toggle abc between numeric and alphabetic input 5 Use the dialpad to enter the label for the feature key E a Next e Press the Next context sensitive soft key to continue Continue to input information based on the
210. le the automatic pop up of a new IM e Enable or disable an audible alert on a new IM Related topics Configuring IM automatic pop up on page 145 Configuring Instant Messaging pop ups on page 146 Configuring IM audible alert on page 147 Configuring IM automatic pop up You can configure the IP Deskphone to automatically display an incoming new IM as a pop up The IM pops up when the IP Deskphone is idle or while on a call You can disable the IM pop up feature Note An IM pop up does not occur if you are navigating the IM screens or navigating the menu structure in general When this exception occurs the IM goes directly to the IM Inbox and the blue LED activates The following figure shows the IM pop screen Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 145 Instant Messaging chad New IM 2 08 29 8 00am From Robert Smith Hi are we still on for the meeting at 4pm Figure 28 Instant Message pop up When an IM pop up appears you can do the following e Press the View context sensitive soft key to view the complete details of the IM e Press the Prev context sensitive soft key to skip to a previous IM if applicable e Press the Next context sensitive soft key to skip to the next IM if applicable e Press the Exit context sensitive soft key the Goodbye fixed key or Quit fixed key to exit the IM pop up screen and return to the idle screen when you are not on a call or to
211. lection The Audio Codec Selection allows you to select a codec to use during inbound and outbound calls The following context sensitive soft keys are available for selecting the audio codes e Select The IP Deskphone attempts to renegotiate the codec for the current call to use the selected codec e Back Allows you to return to the Audio Codec screen Audio Codec Ordering The Audio Codec Ordering allows you to modify the order of preference of codecs to use during inbound and outbound calls The following context sensitive soft keys are available for the audio codec ordering page e Save to save the current order as the new preferred codec order e MoveUp to move the highlighted codec up in the list e MoveDwn to move the highlighted codec down in the list e Back to return to the Audio Codec screen The Audio Codec Ordering screen allows you to modify the order of preference of the codecs You can reorder the preferences and the changes to the ordering are saved PC Client softphone interworking with the IP Deskphone This feature allows you to access the functionality of the IP Deskphone using a PC Client softphone The Click to Answer function allows you to answer an incoming call to the IP Deskphone by clicking a button on your PC Client running on your PC The call continues as if you answered it using the Answer context sensitive soft key on the IP Deskphone This feature allows you to control a call coming to th
212. ll key events such as line keys and digit keys except for the Volume up and down keys the Mute on and off key and the Release key Goodbye key If you are on an active call the IP Deskphone does not auto answer the page call e While the page call is active Do Not Disturb DND is enabled on the IP Deskphone the IP Deskphone does not accept other incoming calls until the page call ends e If you are in the process of making an outgoing call and a page call comes in the IP Deskphone ends the outgoing call and auto answers the page call 114 Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Chapter 9 The Address Book The Address Book is a personal directory of contacts from which you can make a phone call or send an Instant Message IM You can access the Address Book while on a call and start a new call from the highlighted contact You can use the Address Book for the following e Viewing the Address Book on page 115 e Initiating a call from the Address Book on page 116 e Adding a contact to your Address Book on page 117 e Editing a contact in your Address Book on page 119 e Copying information to the Address Book on page 121 e Searching for a contact in the Address Book on page 123 Viewing the Address Book To access the Address Book press the Directory fixed key or press the View soft key and then select Address Book from the menu The following figure
213. mation see Viewing the IP Deskphone information on page 233 User Profile Your User Profile contains your specific settings and data You are prompted to create a User Profile the first time you log on to your IP Deskphone If you delete your User Profile the IP Deskphone reboots and you must log on and create a new User Profile When you log on to your IP Deskphone your specific settings and data are automatically available for you The information stored in your user profile includes e Independent volume adjustments for handset headset and handsfree e Alerting Volume adjustment e Idle Screen display text e Voice Mail settings number and mailbox ID e User location from a server provided list Time Date and Zone format settings e Call Subjects e Call Decline reasons e Instant Messaging settings and Instant Message Inbox Outbox e Default dialing alpha numeric e Call Ignore action local network e Search method Name First character Index e User Presence selection e Dialing pattern default alpha numeric e Address Book entries e Call Inbox and Call Outbox entries Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 45 Accessing the Avaya 1140E IP Deskphone e Programmable keys configuration e Ends dialing configuration Overwriting your personal Address Book When an address book exists on a call server such as an address book for a specific company you can update your personal Address Bo
214. me of an incoming paging call do one of the following e Press the Left Right navigation key e Press the Volume fixed keys to increase or decrease the volume 3 Choose one of the following Set j e Press the Set context sensitive soft key to configure the selected volume and return to the Tones menu e Press the Back context sensitive soft key to keep the or existing configurations and return to the Tones menu Back a Selecting a language The display is available in multiple languages A maximum of five languages are accessible through the IP Deskphone The system administrator determines which languages are available for your IP Deskphone To select a language 1 Press the Prefs context sensitive soft key and then Prefs select Language The current language displays Lo 74 Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Selecting the date and time format 2 Press the Change context sensitive soft key to change Change the language 3 Press the Up Down navigation key to scroll and highlight the desired language for example German Deutsche 4 Choose one of the following Select e Press the Select context sensitive soft key to save the desired language and return to the previous screen e Press the Back context sensitive soft key to keep the or existing configurations and return to the Preferences Back menu CO Selecting the
215. ming calls to your IP Deskphone by configuring the Incoming Call Privacy setting To configure Incoming Call Privacy 1 Press the Prefs context sensitive soft key select Misc Options and then Incoming Privacy from the menu 2 Press the Up Down navigation key to highlight one of the following je e None no restriction z e Name restricts only the name e Address restricts only the address All restricts name and number Cl 3 Choose one of the following O ange e Press the Change context sensitive soft key to change the Incoming Privacy restriction to the highlighted restriction Back e Press the Back context sensitive soft key to return to c the previous menu without implementing any changes Outgoing call privacy You can restrict the information for outgoing calls from your IP Deskphone by configuring the Outgoing Call Privacy setting To configure Outgoing Call Privacy 1 Press the Prefs context sensitive soft key select Prets Misc Options and then Outgoing Privacy from the menu 208 Avaya 1140E IP Deskphone with SIP Software User Guide Comments infodev avaya com November 2013 Multiple Appearance Directory Number 2 Press the Up Down navigation key to highlight one of the following e None no restriction 4 e Name restricts only the name e Address restricts only the address All restricts name and number i 3 Choose one of the following Change
216. ms and conditions for copying distributing or modifying the Program or works based on it 6 Each time you redistribute the Program or any work based on the Program the recipient automatically receives a license from the original licensor to copy distribute or modify the Program subject to these terms and conditions You may not impose any further restrictions on the recipients exercise of the rights granted herein You are not responsible for enforcing compliance by third parties to this License 7 If as a consequence of a court judgment or allegation of patent infringement or for any other reason not limited to patent issues conditions are imposed on you whether by court order agreement or otherwise that contradict the conditions of this License they do not excuse you from the conditions of this License If you cannot distribute so as to satisfy simultaneously your 296 Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Third Party Terms for Avaya 11xx 12xx sw Release 3 0 through 4 0 Aug Nov 2010 obligations under this License and any other pertinent obligations then as a consequence you may not distribute the Program at all For example if a patent license would not permit royalty free redistribution of the Program by all those who receive copies directly or indirectly through you then the only way you could satisfy both it and this License would be to refrain entirely from dist
217. n the idle screen and the red LED which cannot provide per account information MADN Do Not Disturb and Call Forwarding features also affect the appropriate line key icon of the account Making a call You can place a call using any of the registered user accounts The selected user account determines which proxy is used which domain name is used for the call target if none was specified who the target sees is calling and what service package dependent features are available The ways to initiate an outgoing call fall into two categories e always using the primary user s account using a different explicitly selected account The usual way to select an alternate account is to press the line key of that account to obtain a dialing prompt If you initiate dialing by pressing digits from the Idle screen the primary account is used after you lift the handset press the headset key or press the handsfree key The same applies if you initiate a call from the Inbox Outbox or Instant Messages screen Similarly the primary account is used when a dial prompt is first obtained after you lift the handset press the handset key or press the headset key and the call is initiated by pressing digits from the Idle screen or by pressing the Send context sensitive soft key If you initiate a call by pressing a line key the user account associated with that line key is used when the call is initiated If you initiate a call from the Address
218. n this case the image file copies the images directory of the flash file system on the IP Deskphone 268 Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com USB flash memory device support Any action that is taking some time to complete displays the In progress message on the screen A success message appears on the phone screen displaying that the file was copied to the IP Deskphone successfully The following figure displays a sample success message Cc File Manager tJ Cc FILENAME co cm has been sent to C DESTINATION successfully Figure 73 Sample success message for File Manager operation Copy errors After a file is selected there can be multiple reasons why the copy action cannot complete The file size may exceed allowed limits there may not be enough space on disk a file with the same name may already exist or actions on the selected file type may not be allowed configuration flag Error conditions display a message on the screen as shown in the following example 7 File Manager RRR raat FILENAME co Send to IR Cm DESTINATION Failed REASON Ok CC Co Co oo Figure 74 Sample failure message for File Manager operation Copying the ring tone from the IP Deskphone to the USB drive 1 Log into the IP Deskphone and plug the USB flash drive into the USB port of the IP Deskphone 2 Press the Services hard key and choose File Manager 3
219. nd information ccccccseseeeeeeeeeseeeeees 178 delete user data files 2 00 0 ceeeccccecseseeeeeeeceeeeeeeeeees 236 Deleting a contact in Address Book 0 119 Deleting an Instant Message ecceeeeeeteeeeenees 153 Deleting calls from your Call Outbox n 141 Deleting calls in your Call INDOX nsss 136 Display screen ICONS ceeeeeeeeeeeceeceeeeeeeeeeeeeeteees 271 Do Not Disturb configuring ceeeeeeeeeeeeeees 203 Do Not Disturb disable cccccccceesseseeeeeeeeeeeeeeees 203 Do Not Disturb enable cc cccccccceseseeeeeeeceeeeeeees 203 Do Not Disturb multiuser cccccccceeceseeeeeeeeeeeee 227 E Edit a Call Decline Reason cccceececeeeeeeeeeeeeeeees 412 Edit Domain page c ccccceceeeeeeeeeeeeestneneeeees 166 Editing a contact in Address Book eee 119 Editing information of a friend ccceeeeeeeeeeee 178 Ending a call on Hold c c seceeeeeeeeeeeeeeteeeseeeees 157 Erasing the user data ccccceceeeeeeeeeteeeeeeeeaeees 236 F Feature interactions with MLPP cceeeeeeeeees 291 310 Avaya 1140E IP Deskphone with SIP Software User Guide Feature key autoprogramming eeeeeeeeereeees 194 Feature key programming eecceeceeeeeeeeeeeeeeneeees 182 Feature key remove programmed key nsss 193 Feat fe KEYS smni inean iena 181 F
220. ne From Robert robert companyb com To Alice alice companya com Subject Calling to discuss budget All From Anonymous To Alice alice companya com Subject Calling to discuss budget Address From Robert To Alice alice companya com Subject Calling to discuss budget Name From robert companyb com To Alice alice companya com Subject Calling to discuss budget Call Forward reminder signal When you forward your calls to another user or IP Deskphone you have the option to program the IP Deskphone to remind you that incoming calls can be forwarded This notification is an audible signal you hear when you go off hook and a change to the ring pattern when a call is incoming To activate or deactivate this notification Prefs Note 1 Press the Prefs context sensitive soft key select Feature Options and select Call Fwd Notification from the menu 2 Choose one of the following e Press the On context sensitive soft key to activate Call Forward Notification e If the Call Forward Notification is activated press the Off context sensitive soft key to deactivate the feature If the IP Deskphone is ringing or is in Do Not Disturb mode you cannot forward the call Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 201 Additional features Activate Call Forward To forward your calls or change the number where calls are forwarded 1 P
221. nects to the IP Deskphone and provides additional line appearances and feature keys A maximum of three modules are supported The Avaya 1120E IP Deskphone can have up to 54 additional line feature keys with three Expansion Modules This refers to an LCD or an LED signal that indicates a data message contact or feature status by a flash wink steady on or off Fixed keys are the hard labeled keys of the IP Deskphone that have a specific function This is the fixed key used to end an active call or exit an active menu This is the fixed key used to activate Handsfree functionality This is the fixed key used to place an active call on hold You can use IMs to send a text message to a specific user The user must be logged on to receive the IM November 2013 Comments infodev avaya com Indicator Message Inbox Multiple Appearance Directory Number MADN Mute Navigation keys Off Hook Parked Call Presence Quit key Ringback ring tone Shift Outbox Session Initiation Protocol SIP SIP Address Avaya 1140E IP Deskphone with SIP Software User Guide SIP Address This is an LCD or an LED signal that indicates the status of a feature by the flash blink steady on or off This is a fixed key on your IP Deskphone that connects to your Call Inbox When multiple phones are configured with a MADN Single Call Appearance SCA they appear as a single Directory Number DN This is a fixed ke
222. nfiguration for the Menu Auto back out time is pre selected highlighted on the list When you press the Select context sensitive soft key the time interval is flagged to commit to the configured preferences done after the idle screen is displayed and is used for menu auto back outs from that point forward Selecting a ring pattern You can use the ring pattern feature to select the ring pattern for an incoming call To select the ring pattern for an incoming call m 1 Press the Prefs context sensitive soft key select Prefs Audio select Tones and then select Ring Pattern 2 Press the Up Down navigation key to scroll through and highlight the different ring patterns displayed on the LCD screen 3 Choose one of the following e Press the Select context sensitive soft key to configure the ring pattern and return to the Tones menu e Press the Test context sensitive soft key to briefly play the selected ring pattern e Press the Back context sensitive soft key to keep the existing configurations and return to the previous menu Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 69 Configuring the Avaya 1140E IP Deskphone Back Adjusting the volume You can adjust the volume of the IP Deskphone for the following e Ring Volume e Handset Volume e Headset Volume e Handsfree Volume e Paging Ring Volume A sliding scale appears on the LCD screen display when you adjust the volume Th
223. ng Select e To enter the selected folder press the Select context sensitive soft key e To delete contents of the selected folder press the Delete context sensitive soft key Delete Note Note Folders cannot be deleted because they are on the IP Deskphone e If you are at the root folder of the flash disk press the Exit Exit context sensitive soft key to return to the previous menu pa e If you are already inside the folder press the Back context sensitive soft key to return to the previous Back menu ann To delete a user profile 1 Press the Up Down navigation key to highlight the user profile you want to delete 238 Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Delete a Back LC To delete a sound file Delete L Back C To delete a language file Delete Lo Viewing the IP Deskphone information 2 Choose one of the following e Press the Delete context sensitive soft key to delete the highlighted user profile from the list e Press the Back context sensitive soft key to return to the previous menu 3 Log off or restart the IP Deskphone to complete the process 1 Press the Up Down navigation key to highlight the sound file you want to delete 2 Choose one of the following e Press the Delete context sensitive soft key to delete the highlighted sound file from the list e Press the Back conte
224. nology equipment Radio disturbance EN 55024 Information technology equipment Immunity characteristics Limits and methods of measurement EN 61000 3 2 Limits for harmonic current emissions equipment input current lt 16 A per phase EN 61000 3 3 Limitation of voltage fluctuations and flicker in low voltage supply systems for equipment with rated current lt 16A Japan VCCI Regulations for voluntary control measures The following table lists Safety compliance for various jurisdictions Table 2 Safety Compliance Jurisdiction Standard Description United States UL 60950 1 Safety of Information Technology Equipment Canada CSA 60950 1 30 Safety of Information Technology Equipment Australia New Zealand AS NZS 60950 1 2003 Safety of Information Technology Equipment European Community EN 60950 1 ITE equipment Safety Part 1 General requirements Other US Canada Hearing Aid Compatibility HAC as per FCC Part 68 Australia AS ACIF S004 Voice Frequency Performance Requirements for Customer Equipment This equipment complies with the CE Marking requirements EU Countries This device complies with the essential requirements and other relevant provisions of Directive 1999 5 EC A copy of the Declaration may be obtained from the Avaya support site Australia AS ACIF S004 Voice Frequency Performance Requirements for Customer Equipment 14 A
225. nsitive soft key to return to the previous screen Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 173 While on an active call 174 Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Chapter 14 Additional features You can use the following additional features e Using the Friends feature on page 175 e Feature keys on page 181 e Using Call Forward on page 200 e Configuring Do Not Disturb on page 203 e Configuring a Presence state on page 204 e Configuring Privacy settings on page 207 Using the Friends feature You can designate a contact you have frequent interaction with as a friend Access your friends list in the Address Book to e Check the presence status of a friend e Initiate a call to a friend e Send an IM to a friend Edit the information about a friend Roberta Smith robs companya com connected Call Send iM Back s Figure 36 Presence status of a friend Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 175 Additional features Accessing your Friends list To check the online status of a friend on your list RA Directory 1 Choose one of the following e Press the Directory fixed key e Press the Filter context sensitive soft key and select Friends from the menu e Press the Select context sensitive key 2 Do one of the following Status e Press the Status context sensitive soft k
226. nt to view and press the View context sensitive soft key e Use the dialpad to select the Feature key that you want to view and press the View context sensitive soft key The Program Key screen opens as shown in Figure 39 Feature key details on page 184 E a i 7 2 Press the Back context sensitive soft key to return to Back the previous screen C Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 183 Additional features Program Key T Key 2 amp LA Label Tom T Service Speed Dial User Mike Address tom companya com Back e Figure 39 Feature key details The Program Key screen displays the following e Key programmed feature key number e Label label used for the feature key e Service services programmed to the feature key such as Speed Dial Call Forward Do Not Disturb Send IM Presence e User current user to whom the programmed feature key is associated e Address SIP address for the feature key when programmed for Speed Dial Call Forward and Send IM o Note If you to try to view a feature key that is not programmed the IP Deskphone displays the message Program Key Not Available Key is empty 184 Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com To edit a feature key Feature keys To select a feature key to edit do one of the following e Press the Up Down navigation key to scrol
227. nus and lists that appear on the LCD display screen or for text entry The outer part of this key cluster rocks for up down left and right movements Press the Enter key at the center of the Navigation Key Cluster to select menu items or to confirm changes Note The Enter key has the same function as the context sensitive soft keys Select and Set 20 Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Avaya 1140E IP Deskphone controls Key Function O Goode Press the Goodbye Release key to terminate an active call When multiple calls are active press the Goodbye Release key to end the highlighted call Press the Goodbye Release to close menu navigation or cancel user tasks O gt bpm Press the Expand key to access the Instant Messaging Log U Headset i Press the Headset key to answer a call using the headset or to switch a call from the handset or handsfree to the headset Note The Headset LED indicator on the Headset key lights to indicate that the headset is in use Press the Hold key to put an active call on hold Press ua A Hold y the Hold fixed key to return to a call on hold You can have several calls in a hold state Use the Dialpad to enter numbers and text To navigate to an item in a menu press the corresponding number ta on the dialpad to activate the item or continue navigate the list of items G Ed fa a a a When you receive a
228. o select the Presence detail and finish the procedure Ld e Press the Back context sensitive soft key to return to the previous step Back C Remove a programmed feature key You can remove a feature key by using one of the following methods e Edit context sensitive soft keys See To remove a feature key using the Edit context sensitive soft key on page 193 e Bulk context sensitive soft keys See Remove programmed feature keys by using the Bulk context sensitive soft key on page 196 To remove a feature key using the Edit context sensitive soft key 1 Press the Prefs soft key select Feature Options and select Feature Keys from the menu The Program Key screen opens as shown in Feature keys on page 181 2 To select a feature key to remove do one 2S of the following q m D e Press the Up Down navigation key to am scroll through the feature keys to highlight Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 193 Additional features f one to remove and press the Edit context Edit sensitive soft key e Press the feature key that you want to remove and then press the Edit context sensitive soft key e Use the dialpad to select the Feature key that you want to view and then press the Edit context sensitive soft key The Program Key screen opens as shown in Figure 40 Edit feature key screen on page 185 3 Choose one of the following Back p e Press the B
229. o the main display Changes are saved automatically Take special care when using a dual pairing type of Bluetooth wireless technology headset This type of headset can be paired to the base of the headset as well as to the IP Deskphone If the headset is paired to both and the IP Deskphone is the second device then following applies Press the Headset key e If a single tone sounds the headset is connected to the base If a double beep sounds the headset is connected to the IP Deskphone If the base is powered off the headset is only paired to the IP Deskphone and you can press the telephone key to connect to the IP Deskphone Note Unless you need to dual pair a headset operating the headset with the IP Deskphone is simpler if the headset is only used with its charging only base You should power off the desktop telephone base if it is not in use 92 Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Configuring a Bluetooth wireless technology headset Interaction with wired headsets If you connect a Bluetooth wireless technology headset and a wired headset to the same Avaya 1140E IP Deskphone the two interact as follows e If a wireless headset is not paired the wired headset works as normal Likewise if a wireless headset is paired with a wired headset but the wireless headset is not in range the wired headset works as normal If the Use BT headset chec
230. oft key to access the following features 1 Voice Mail use to call your Voice Mail number 2 Instant Messaging use to access the Instant Messaging Inbox Outbox 3 Missed Call Notification use to access your Missed Call details More Press the More context sensitive soft key to select a new menu list of context sensitive soft keys three menu lists are available When you press the More context sensitive soft key a different selection of context sensitive soft keys appears If you press the More context sensitive soft key once from the first menu list you access the following context sensitive soft keys CallFwd DND Presnce More e If you press the More context sensitive soft key from the first menu list twice you access the following context sensitive soft keys ScrnSvr Prefs lt blank gt More e If you press the More context sensitive soft key from the first menu list three times you return to the first menu list with the following context sensitive soft keys Redial abc Msgs More When you press the More context sensitive soft key for the first time the following context sensitive soft keys appear on the menu list CallFwd Press the CallFwd context sensitive soft key to forward all calls to a specified address a Press the DND context sensitive soft key to block all calls Presnce Press the Presnce context sensitive
231. ok with an address book from the call server The system administrator configures the system to enable this feature If a new address book is available on the call server the IP Deskphone prompts you to download the latest address book Confirmation logon screen When you complete the logon process the logon confirmation screen appears as shown in Logon confirmation screen on page 47 Press the OK context sensitive soft key to complete the logon process If the login is unsuccessful a login error message Failed to login user Authentication required appears Press the OK context sensitive soft key to return to the first logon screen The most common cause for logon failure is the incorrect entry of your password Note In case of login failures the IP Deskphone displays the message Failed to login user and then automatically returns to the login screen 46 Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Logging off from the IP Deskphone Figure 9 Logon confirmation screen Logging off from the IP Deskphone To log off from the IP Deskphone 1 Press the Services fixed key and then select Logout ae from the menu 2 Press the abc 123 context sensitive soft key to toggle between alphabetic or numeric input 3 Use the dialpad to enter your password at the prompt 4 Choose one of the following Avaya 1140E IP Deskphone with SIP Software User Gui
232. om Third Party Terms for Avaya 11xx 12xx sw Release 3 0 through 4 0 Aug Nov 2010 1 The origin of this software must not be misrepresented you must not claim that you wrote the original software If you use this software in a product an acknowledgment in the product documentation would be appreciated but is not required 2 Altered source versions must be plainly marked as such and must not be misrepresented as being the original software 3 This notice may not be removed or altered from any source distribution Jean loup Gailly Mark Adler END OF TERMS AND CONDITIONS Libpng The following component is licensed under libpng license Libpng 1 2 37 June 4 2009 Libpng License This copy of the libpng notices is provided for your convenience In case of any discrepancy between this copy and the notices in the file png h that is included in the libpng distribution the latter shall prevail COPYRIGHT NOTICE DISCLAIMER and LICENSE If you modify libpng you may insert additional notices immediately following this sentence libpng versions 1 2 6 August 15 2004 through 1 2 34 December 18 2008 are Copyright c 2004 2006 2008 Glenn Randers Pehrson and are distributed according to the same disclaimer and license as libpng 1 2 5 with the following individual added to the list of Contributing Authors Cosmin Truta libpng versions 1 0 7 July 1 2000 through 1 2 5 October 3 2002 are Copyright c 2000 2002 Glenn R
233. om USB flash memory device support OK to go to the screen where you select a folder e Back to return to the previous screen After you have confirmed that you want to send a file from the IP Deskphone to the USB drive the Select Destination screen appears as shown in the following examples ot Directory1 Directory 2 FileA way FileB jpg Directory 2 FileA way FileB jpg FileC pem Select Done Back FileX way File jpg FileZ pem Figure 72 Select Destination screen x Note The context sensitive soft keys change based on the selected item on the screen The following options are presented e Select to enter the selected folder e Done to configure the current location as the destination for the send and initiates copy operation e Back to return to the previous screen Related topics File Manager on page 268 USB scenarios on page 268 Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 267 Advanced features File Manager This section provides some general information about File Manager Changing levels Selection of the item or Back context sensitive soft key moves you up one level which results in leaving the device and returning to the Select Device screen in some cases If the current selection is a sub folder selecting or the Back context sensitive soft key moves you up one level in the directory structure File actions
234. on lt 3 Choose one of the following pna e Press the Select context sensitive soft key e Press the Back context sensitive soft key to abort the changing of the configurations and return to the Message Options screen Back If you press the Select context sensitive soft key C one of the following messages appears based on the current setting of the option e Press Manual to change Missed Call Notification Message clearing mode e Press Auto to change Missed Call Notification Message clearing mode 4 Choose one of the following Auto e Press the Auto context sensitive soft key to change the clearing mode forthe xx new calls missed call message for the IP Deskphone 134 Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Initiating a call from the Call Inbox Note Auto means that the message is cleared from the idle screen as soon as you enter the Inbox e Press the Manual context sensitive soft key to Manual change the clearing mode for the xx new calls missed call message for the IP Deskphone Note Manual means that the message is cleared from the idle screen only after you look at the call detail for every newly missed call in the Inbox Initiating a call from the Call Inbox When you receive a call that is missed or answered the calling number is listed in the Inbox You can select the number and then dial from the Inbox or you
235. on hold 2 Press the Actvate context sensitive soft key to make Actvate the highlighted call on hold the active call This removes the call from on hold and automatically places the previous call on hold 162 Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Using 3 way calling Using 3 way calling When you have more than one call and you want to join the incoming calls into one call you can use 3 way calling or create a conference call Note Your system administrator or service provider must enable 3 way calling and conference calls for your IP Deskphone Contact your service provider or system administrator to determine if this feature is available The 3 way Call feature joins two calls on your IP Deskphone into one 3 way call You and the other two callers can speak together When you join more than two calls into one call you must use the conference call feature Your IP Deskphone manages the 3 way call and the server manages a conference call For more information see Configuring a conference call on page 164 To activate the 3 way Call feature Press the Join context sensitive soft key with either call Join and then select 3 way Call from the menu The IP Deskphone joins the two calls and creates a new call that appears on the LCD screenas 3 way Call See the following figure es p chad 10 53 2 gt Sara Jones l gt
236. onfiguring the domain Before the log on process if you need to change the domain or confirm that the domain you log on to is correct press the Domain context sensitive soft key from the logon prompt The current domain appears on the IP Deskphone display screen You can edit the domain that is listed or press the Domain context sensitive soft key to access a list of available domains to which you can choose to connect Note e You must enter the admin password to edit domains e Check with your system administrator before editing or changing domains To change the domain Domain 1 Press the Domain context sensitive soft key to change oOo the current domain o Note You must enter an admin password before you can edit the domain in which the IP Deskphone connects 38 Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Logging on 2 Press the Up Down navigation key to highlight the new domain you want to use 3 Choose one of the following e Press the Select context sensitive soft key to change the domain to the highlighted domain from the list The IP Deskphone returns to the Current Domain page and the new domain appears e Press the Back context sensitive soft key to keep existing configurations and return to the previous menu Password protection for domains This feature supports admin password protection for editing of the domain and is not require
237. ontact in the Address Book You can perform a global search for a contact To perform a Global Search for a contact SS Services abe Can aaa Ok a Back C Avaya 1140E IP Deskphone with SIP Software User Guide 1 Press the Services fixed key select Search and then select Global Search from the menu 2 Press the Up Down navigation key and then press the Select soft key to choose a search criteria User Name First Name Last Name Phone Number 3 Press the abc 123 context sensitive soft key to toggle between alphabetic and numeric characters 4 Use the dialpad to enter the search information for the contact Press the left arrow to delete a character press the right arrow to enter a space x Note The search is not case sensitive 5 Choose one of the following e Press the Ok soft key e Press the Back soft key to return to the previous menu Note When the search is unsuccessful the following message appears No entries found for lt search criteria November 2013 127 The Address Book 6 When a search result is successful you can do one of the following e Press the Up Down navigation key to highlight a contact from the search result and press the Call soft key to initiate a call e Press the Save soft key to save the caller information to your Address Book A confirmation screen appears You can edit the name you save in the Address
238. ontext sensitive soft key while viewing the Address Book Select C 2 Press the Status context sensitive soft key to view the Status information about the friend 3 3 Press the SendIM context sensitive soft key to send an SendIM IM to the friend The IP Deskphone uses the SIP address for the contact from your personal Address Book 4 Press the abc 123 context sensitive soft key to toggle abe between numeric and alphabetic input Lo Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 177 Additional features 5 Use the dialpad to enter the text of the message ee Send e Press the Send context sensitive soft key to send the e Press the Back context sensitive soft key to return to the previous menu Back 6 Choose one of the following Editing information of a friend You can edit information of a friend on the Friends list To edit your Friends list DA Directory 1 Choose one of the following e Press the Directory fixed key Filter e Press the Filter context sensitive soft key and select Friends from the menu e Press the Select context sensitive key Select 2 Press the Up Down navigation key to highlight the friend you want to edit and press the Edit context q C sensitive soft key 178 Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com abe a Gl il B a a Next Ld Back C Delete Lo a a a
239. ook call from the ccccseseeeeeeeeeeeeeeees 116 Address Book copying information to 127 Address Book deleting a contact in 0 00 119 Address Book editing a contact in eee 119 Address Book view the existing groups 08 256 Address Book viewing ccceeeeeeeeeteeeeeeeeeaees 115 Address books multiuser ccccsseseeeeeeeeeneeeeees 226 Advanced features cccccssesssecsesesecececeeeseeeeeeeeees 233 Answer Mode Settings ccccccesseeceeeeeeeeeeeenneees 212 Audio Codec Ordering c ccceceeeeeeeeseeneeeeeseeenneeees 211 Audio Codec Selection cccccccecceessssssssesseseseeeeees 211 Audio Codecs ccccecccccccececeeeeseeseseaeseaeaeeaeeeaseseeeeees 210 Auto Retrieve flag aaassseersecerrrreeerrrrnernrrsseerrreses 262 Automatic login multiuser eceeeseceeeeeeeeeeees 216 Automatic remote software updates e 213 Autoprogram feature keys ccceeeseeeeeeeeeteeeeeenes 194 B Background image ccccceeeeteeeeeeeeneeeeeeeeneeeeeeeeaas 251 Being in a call multiuser cceceeeeeeeeeeeeeeees 222 Blue LED Aight eniinn eartsteteaeantieen 273 Bl etooth veciccicccscsacesadsssiactacesscveciacccndusssancedadedacicabeaduces 88 Bulk create feature keys based on an existing directory Address Book group ccccceetseeeseeteeees 253 Avaya 1140E IP Deskphone with SIP
240. or and the LED status Table 21 Visual Alerter Message Waiting Indicator LED Visual indicator LED status Voice mail left by caller Steady red light until message is Red LED reviewed Incoming call phone ringing Fast blinking red light New Instant Message received Steady blue light until message is reviewed New Instant Message received Single flash and returns to steady when other unread Instant blue light Blue LED Messages are in the Inbox Instant Message pop up appears Steady blue light until the Instant and a new Instant Message Message is reviewed or you press received the Exit context sensitive soft key Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 273 Visual indicators 274 Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Chapter 18 Multi Level Precedence and Preemption Overview The Multi Level Precedence and Preemption MLPP service functionality allows you to place calls at varying levels of precedence that is you can specify the precedence level of each call you place Higher precedence calls preempt those lower in precedence when a user has no free call appearances A Warning Emergency 911 calls are preempted when there are no available call appearances and there is an incoming above Routine precedence call You can only initiate a call with a precedence level equal to or below the authoriz
241. or more 108 Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Creating a new Call Decline Reason New information see Creating a new Call Decline Reason on page 109 Note Highlight None to use the default system message User has declined call S d 3 Choose one of the following e Press the Send context sensitive soft key to send the selected decline reason to the caller e Press the Back context sensitive soft key to abort Hack the call decline and return to the incoming call ac screen CO Creating a new Call Decline Reason You can create an new Call Decline Reason To create a New Decline Reason during an incoming call 1 Press the Decline context sensitive soft key to Decline decline an incoming call N n 2 Press the New context sensitive soft key to create ew a new custom decline reason 3 Press the abc 123 context sensitive soft key to abe toggle between alphabetic and numeric characters amne Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 109 Receiving a call g al a ve Be Bo d da Send Back Co 4 Use the Dialpad to enter a new Call Decline Reason 5 Choose one of the following e Press the Send context sensitive soft key to send the new custom decline reason to the caller Note The IP Deskphone adds the new reason to the list of Decline Call Reasons for future use e Pre
242. ou want to enter Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 59 Installing the 1140E IP Deskphone the upper case letter C press the number 2 key six times You can cycle through the letters and the numeral by pressing the number button repeatedly To create names or words that contain two adjacent letters that appear on the same button for example the word press you can do the following 1 To enter the first character press the dialpad key 6 2 Pause briefly 3 To enter the next letter press the dialpad key 6 twice to cycle to the letter r When entering alphanumeric information the 1 key on the dialpad represents the characters in the table below To enter a special character press the dialpad number 1 to cycle through the characters until you reach the one you need For example to enter a question mark press the number 1 key eight times Table 6 Alphanumeric characters for dialpad key 1 Character Name at period dash _ underscore amp ampersand i apostrophe ii carat question mark exclamation point left parentheses right parentheses comma backslash I forward slash colon semi colon tilde equal plus 1 numeral 1 60 Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Entering text Note No letters are assoc
243. out but the line key label clears and makes the IP Deskphone inactive The SernSvr context sensitive soft key is located on the idle screen This key is available only if the screensaver has been enabled and is accessed by pressing the More context sensitive soft key until ScrnSvr appears Pressing the ScrnSvr context sensitive soft key causes the screensaver timer to turn off and activates the previously selected screensaver Choose Prefs gt Display gt 3 Display Screensaver to display the Screensaver settings screen The following figure shows the Display menu with the option of selecting 3 Display Screensaver Figure 55 Display screen Select 3 Display Screensaver to display the Screensaver settings screen The Screensaver settings screen allows you to enable or disable your screensaver lock You can also configure various settings such as the delay before the screensaver starts the background image to use and the banner text to display when the screensaver lock is active The following figure shows the Screensaver settings screen 246 Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Screensaver screen lock n i Made Enabled cj MOQE nak ec pony 2 Delay 5 min a 3 Image C3 4 Text Select Back Ciiisinisisiah i reeerresi 9 inisinininininini prererers Figure 56 Screensaver settings screen The following items are displayed Mode
244. ower is delivered over the CAT5 cable the LAN must support PoE and you do not need an AC adapter To enable full functionality of your IP Deskphone connect your IP Deskphone to your LAN using a CAT5e Ethernet cable If your network is equipped with PoE you can power your IP Deskphone through the LAN port To connect your IP Deskphone to your LAN use the following procedure 1 Connect one end of the supplied Ethernet cable to the back of your IP Deskphone by using the RJ 45 connector marked with the network symbol The network symbol is as follows 2 Thread the network cable through the channel marked with the network symbol 3 Connect the other end of the cable to your LAN Ethernet connection To connect your PC through your IP Deskphone use the following procedure 1 Connect one end of the PC Ethernet cable to your IP Deskphone using the RJ 45 connector marked with the network symbol 2 Thread the cable through the channel marked with the workstation symbol as follows 3 Connect the other end of the cable to the LAN connector on the back of your PC 56 Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Connecting the components Installing additional cables If applicable you can plug an optional USB device such as a USB mouse or a USB keyboard into your IP Deskphone Connect the USB cable to the USB port on the back of the IP Deskphone Wall mounting the IP
245. p Down navigation key to highlight a call from the list of missed calls 3 Press the Right navigation key to view the details of the missed call x Note You manage the missed call the same as any call that is in your Call Inbox For more information see Viewing the details of a call in the Call Inbox on page 132 and Initiating a call from the Call Inbox on page 135 4 To view all the calls in the Call Inbox press the All All soft key Lo 5 To delete the highlighted missed call or all missed Delete calls press the Delete soft key For more information see Deleting calls in your Call Inbox on page 136 x Note The IP Deskphone deletes only the missed calls from the Call Inbox 6 To exit the Inbox and return to the idle phone Ex t screen press the Exit soft key L Missed Calls Notification You can change the call log behavior so that the message xx new calls is cleared by entering the Inbox without having to select each missed call The following figure displays the Message options screen Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 133 Call Inbox ci Messages CA 1 Voice Mail Settings Bee cw 2 IM Settings RE CC oo oo oo Figure 26 Messages screen To change the Missed Calls Notification behavior 1 Press the Msgs context sensitive soft key Msgs p a 2 Press the Up Down navigation key to highlight Missed Calls Notificati
246. peaker for three seconds 2 The preempting call presents with the appropriate ringing 3 The new preemption precedence call screen is displayed An incoming call is ringing 1 The preempting call presents with the appropriate ringing 2 The new preemption precedence call screen is displayed 286 Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Preemption Call state Preemption behavior An outgoing call is ringing 4 The preemption tone plays continuously in the Handsfree speaker for few seconds The outgoing call is removed The preemption acknowledgment screen is displayed See an example in Preemption acknowledgement screen on page 287 When the preemption is acknowledged or after three seconds elapse a Preemption tone stops b The new preemption precedence call screen is displayed c The preempting call presents with the appropriate ringing Jage ra 06 06 8 31am Lni jdoe a gt From Jonn Routine Reason Preempte Figure 85 Preemption acknowledgement screen External preemption The IP Deskphone supports preemption from external sources The following table describes the IP Deskphone behaviors that occur when receiving a call from an external source with higher precedence than the presented current calls and no call appearances are available Call state Preemption behavior While on an
247. press the Left navigation key 4 Press the Delete context sensitive soft key to Delete delete the highlighted call For more information see Deleting calls from your Call Outbox on page 141 a 5 Press the Exit context sensitive soft key to return Exit to the idle screen D 140 Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Managing calls in the Call Outbox while not on a call Initiating a call from the Call Outbox Note If your service provider requires that a Directory Number DN be used to initiate a call the Call Outbox entry must have a DN to initiate a call To initiate a call from the Call Outbox aA Shift Outbox 1 Press the Outbox fixed key 2 Press the Up Down navigation key to highlight a call from the list of calls in your Call Outbox 3 To view details of the selected call press the Right navigation key See Viewing the details of a call in the Call Outbox on page 142 4 You can initiate a call from the highlighted call of the Call Outbox list or from the details of a caller screen by doing one of the following Lift the handset e Press the Headset fixed key e Press the Handsfree fixed key 5 Press the Call context sensitive soft key Call ee Deleting calls from your Call Outbox You can delete calls from your Call Outbox To delete calls from your Call Outbox Avaya 1140E IP Deskphone with SIP Softwa
248. r the call A Transferring message is displayed Press the Exit soft key to close the Transferring dialog Your IP Deskphone then displays any local calls including the transferred call until Transfer successful or Transfer failed is displayed depending on the transfer results OR e Press the Back soft key to return to the previous screen To transfer a call to Voice Mail m 1 Press the Trnsfer soft key while on a call to access Trnster the Transfer menu Ld Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 169 While on an active call 2 Press the abc 123 soft key to toggle between abe numeric and alphabetic input 3 Enter the Voice Mail ID extension or external number by using the dialpad Gal Eel Ea a ll wi a a 4 Choose one of the following toVM e Press the toVM soft key to connect the calling party e To return to the previous screen press the Back soft key Back Note e The Transfer to Voice Mail feature is not available for all call servers Contact your system administrator or service provider to determine if this feature is available to you The Transfer to Voice Mail feature during a conference call is dependent on the call server and is not allowed If the Secure Digits feature is enabled and you connect to Voice Mail during an active call the screen displays only the last pressed key and the EH remaining digits appear as You can press Hid
249. r Avaya 1140 IP Deskphone has four context sensitive soft keys beneath the LCD screen The context sensitive soft keys access different features and menus depending on the state of the IP Deskphone and the menu you access The following figure shows the context sensitive soft keys while the IP Deskphone is in the idle state Note Not all the following soft keys may be displayed depending on the configuration of your system and your IP Deskphone Redial abc Msgs More te p Figure 3 Context sensitive soft keys when the IP Deskphone is in the idle state Table 3 Menu items accessed through context sensitive soft keys Item Function Redial or NewCall Press the Redial context sensitive soft key to redial the oOo last dialed number If there is no stored redial number the NewCall context sensitive soft key appears and has the same effect as pressing the primary user line key dial prompt abc or 123 Press the abc context sensitive soft key to toggle between alpha and numeric input modes 24 Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Context sensitive soft keys Item Function e To type letters the abc context sensitive soft key must be displayed To type numbers press the abc context sensitive soft key to display the 123 context sensitive soft key on the menu list Msgs Press the Msgs context sensitive s
250. r call to a User Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 171 While on an active call 2 Press the abc 123 context sensitive soft key to toggle abe between alphabetic and numeric characters p 3 Use the Dialpad to enter the user name to whom you are parking the call E 4 You can do one of the following Park e Press the Park context sensitive soft key to park the call to the user and return to the previous menu e Press the Clear context sensitive soft key to erase the input field C lear e Press the Back context sensitive soft key to return to a the previous screen Back LC Retrieving a Parked Call You must have the retrieval code to retrieve a parked call from the server You can retrieve a parked call while the IP Deskphone is in the idle state or while on a call To retrieve a parked call from the server 1 Press the Serves context sensitive soft key and select Serves Retrieve Parked Call from the menu Ld 172 Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com a Retrve Ld Clear Ld Back Co Using the Park Call feature 2 Use the Dialpad to enter the retrieval code of the parked call 3 You can do one of the following e Press the Retrve context sensitive soft key to retrieve the parked call e Press the Clear context sensitive soft key to erase the input field e Press the Back context se
251. r defined feature key labels appear beside the keys and context sensitive soft keys labels appear directly above the keys Figure 1 shows the user defined feature keys and context sensitive soft keys User defined feature keys Feature Key Line 1 Reserved Context sensitive soft keys Figure 1 User defined feature keys and context sensitive soft keys Basic features Your Avaya 1140E IP Deskphone supports the following features e four user defined feature keys with labels and indicators Note The IP Deskphone designates Key 1 as Feature Key 1 and reserves it as the line key for the IP Deskphone e four context sensitive soft keys e graphical high resolution LCD display backlit with adjustable contrast Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 17 Introduction to the Avaya 1140E IP Deskphone e high quality speaker phone e volume control keys for adjusting the ringer speaker handset and headset volume e six specialized feature keys Quit Directory Inbox Outbox Services Copy e six call processing fixed keys Mute Handsfree Goodbye Instant Message Log Headset Hold e gigabit Ethernet ports built in gigabit Ethernet switch for shared PC access e headset jack with an On Off key e USB port to support a keyboard or mouse Note Powered downstream 1 1 compliant USB hubs are supported including USB 2 0 hubs if they offer USB 1 1 backwards compli
252. r program You should also get your employer if you work as a programmer or your school if any to sign a copyright disclaimer for the program if necessary Here is a sample alter the names Yoyodyne Inc hereby disclaims all copyright interest in the program Gnomovision which makes passes at compilers written by James Hacker signature of Ty Coon 1 April 1989 Ty Coon President of Vice This General Public License does not permit incorporating your program into proprietary programs If your program is a subroutine library you may consider it more useful to permit linking proprietary applications with the library If this is what you want to do use the GNU Lesser General Public License instead of this License END OF TERMS AND CONDITIONS Zlib The following component is licensed under zlib license Zlib 1 2 1 Zlib License zlib h interface of the zlib general purpose compression library version 1 2 4 March 14th 2010 Copyright C 1995 2010 Jean loup Gailly and Mark This software is provided as is without any express or implied warranty In no event will the authors be held liable for any damages arising from the use of this software Permission is granted to anyone to use this software for any purpose including commercial applications and to alter it and redistribute it freely subject to the following restrictions 298 Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya c
253. r the first digit or character then any call that comes in during the entry sequence is not presented to you Incoming calls are shown when you cancel the outbound call by pressing Goodbye or when you place the receiver on hook and the IP Deskphone goes back to the idle state If you place an outbound call and that outbound call rings or receives a busy signal any incoming call that was not presented is then presented 288 Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Call Origination Busy Note The outgoing call cannot be preempted by any call until the outgoing call rings or receives a busy signal The following sections describe Call Origination Busy behavior in various scenarios Incoming call while dialling outbound number one free call appearance line When you enter the first digit or character to make a new call then any call that comes in during this time is not presented The incoming call hears ringback tone Your dial pad entry sequence is not interrupted The incoming call is shown to you when e you complete dialing your call and ring or busy signal is heard The incoming call is presented if the incoming call has not hung up You can decide to answer the call e you decide to cancel dialling by pressing Goodbye or hanging up The incoming call is presented if the incoming call has not hung up You can decide to answer the call Incoming call while dial
254. re User Guide November 2013 141 Call Outbox 1 Press the Up Down navigation key to highlight a call from the list of calls in your Call Outbox 2 Press the Delete context sensitive soft key Delete Ld 3 Select one of the following context sensitive soft keys Y e Press the Yes context sensitive soft key to delete es the highlighted call AllU e Press the AllUsr context sensitive soft key to d sr delete all the calls from the selected caller ll e Press the All context sensitive soft key to clear all A calls from the Call Outbox No e Press the No context sensitive soft key to return to the Outbox Viewing the details of a call in the Call Outbox You can view details of a call in the Call Outbox To view details of a call in the Call Outbox 1 To view details of the selected call press the Right navigation key 142 Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Accessing the calls in your Call Outbox during a call 2 When you view the details of a call in the Call Outbox you can do one of the following e Initiate a call to the caller displayed on the C all screen See Initiating a call from the Call C Outbox on page 141 Prev e View a previous caller in the Call Outbox list by pressing the Prev context sensitive soft key and return to the Outbox screen View the next caller in the Call Outbox list by pressing the Nex
255. ress the CallFwd context sensitive soft key CallFwd p 2 Enter the phone number or SIP address where you want to forward your calls A 5 E 3 Choose one of the following Forw I d e Press the Forwrd context sensitive soft key to accept ee the number and return to the Services Menu e Press the Clear context sensitive soft key to clear the input line C lear e Press the Back context sensitive soft key to cancel the input and return to the Services menu Ld Back C Deactivate Call Forward To deactivate Call Forward Choose one of the following Disable l e Press the Disable context sensitive soft key to deactivate Call Forward and return to the Services Menu e Press the Back context sensitive soft key to cancel Back deactivating the Call Forward and return to the a ee 202 Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Configuring Do Not Disturb Configuring Do Not Disturb Use Do Not Disturb to automatically block all incoming calls When you activate this feature the calling party receives a busy signal Enable Do Not Disturb To enable Do Not Disturb DND Ld More Enable Ld Back a Ok Ld Disable Do Not Disturb To disable Do Not Disturb Disable Avaya 1140E IP Deskphone with SIP Software User Guide 1 Press the DND context sensitive soft key on the idle display press the More context sensitiv
256. return to the Time Format Back menu D USB headset You can attach only one USB headset to the Avaya 1140E IP Deskphone If you add an additional USB headset the IP Deskphone ignores it without any message When you connect the USB headset to the USB port of the IP Deskphone the IP Deskphone configures the headset to work with it The following table lists the types of USB headsets that work with the Avaya 1140E IP Deskphone Table 8 Supported USB headset types Headset Type Frequency Avaya Enhanced USB Headset Adapter 8 KHz Avaya Mobile USB Headset Adapter 8 KHz Plantronic CS50 CS60 Wireless USB 8 48 KHz Continuous Spectrum Headsets GN Netcom 9300 series wired and wireless 16 KHz USB headsets Algo Analog Terminal Adapter 8 KHz Headset menu The USB Audio feature adds the USB headset as an alternative headset in addition to the wired headset You can add a headset to your preferences by clicking on the Prefs context 78 Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com USB headset sensitive soft key and then choosing Audio The Audio option allows you to select and configure the preferred headset The following figure on page 78 displays the Audio menu with the Headset Selection menu item Figure 19 Preferences menu with Headset menu item On the IP Deskphone after you select the Prefs Audio and Headset Selection menu i
257. ribution medium does not bring the other work under the scope of this License 3 You may copy and distribute the Program or a work based on it under Section 2 in object code or executable form under the terms of Sections 1 and 2 above provided that you also do one of the following a Accompany it with the complete corresponding machine readable source code which must be distributed under the terms of Sections 1 and 2 above on a medium customarily used for software interchange or b Accompany it with a written offer valid for at least three years to give any third party for a charge no more than your cost of physically performing source distribution a complete machine readable copy of the corresponding source code to be distributed under the terms of Sections 1 and 2 above ona medium customarily used for software interchange or c Accompany it with the information you received as to the offer to distribute corresponding source code This alternative is allowed only for noncommercial distribution and only if you received the program in object code or executable form with such an offer in accord with Subsection b above The source code for a work means the preferred form of the work for making modifications to it For an executable work complete source code means all the source code for all modules it contains plus any associated interface definition files plus the scripts used to control compilation and installation of the executable
258. ribution of the Program If any portion of this section is held invalid or unenforceable under any particular circumstance the balance of the section is intended to apply and the section as a whole is intended to apply in other circumstances It is not the purpose of this section to induce you to infringe any patents or other property right claims or to contest validity of any such claims this section has the sole purpose of protecting the integrity of the free software distribution system which is implemented by public license practices Many people have made generous contributions to the wide range of software distributed through that system in reliance on consistent application of that system it is up to the author donor to decide if he or she is willing to distribute software through any other system and a licensee cannot impose that choice This section is intended to make thoroughly clear what is believed to be a consequence of the rest of this License 8 If the distribution and or use of the Program is restricted in certain countries either by patents or by copyrighted interfaces the original copyright holder who places the Program under this License may add an explicit geographical distribution limitation excluding those countries so that distribution is permitted only in or among countries not thus excluded In such case this License Free Software Foundation may publish revised and or new versions of the General Public License from time to time
259. rnia All rights reserved A Copyright c lt YEAR gt lt OWNER gt All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimer Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution Neither the name of the lt ORGANIZATION gt nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission 302 Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Third Party Terms for Avaya 11xx 12xx sw Release 3 0 through 4 0 Aug Nov 2010 THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FORA PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE COPYRIGHT HOLDER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUP
260. rovided hereunder solely to the extent of the authorized activation or authorized usage level solely for the purpose specified in the Documentation and solely as embedded in for execution on or in the event the applicable Documentation permits installation on non Avaya equipment for communication with Avaya equipment Charges for Heritage Nortel Software may be based on extent of activation or use authorized as specified in an order or invoice Copyright Except where expressly stated otherwise no use should be made of materials on this site the Documentation Software or hardware provided by Avaya All content on this site the documentation and the Product provided by Avaya including the selection arrangement and design of the content is owned either by Avaya or its licensors and is protected by copyright and other intellectual property laws including the sui generis rights relating to the protection of databases You may not modify copy reproduce republish upload post transmit or distribute in any way any content in whole or in part including any code and software unless expressly authorized by Avaya Unauthorized reproduction transmission dissemination storage and or use without the express written consent of Avaya can be a criminal as well as a civil offense under the applicable law Third Party Components Third Party Components mean certain software programs or portions thereof included in the Software that m
261. rted Key press events on the adapter are sent to the IP Deskphone through the USB After the IP Deskphone receives these events it maps them to the corresponding key events as if the keys on the IP Deskphone are pressed LEDs Not applicable Attached Indicator Not applicable Back Light Not applicable Message Waiting Not applicable External Alerter Not applicable Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 87 Configuring the Avaya 1140E IP Deskphone Feature Description Incoming Call When there is an incoming call the IP Deskphone sends an alerting event to the adapter The adapter produces the ring tones for the attached analog device to indicate there is an incoming call on the IP Deskphone Caller ID Information Caller ID if available is also sent to the adapter The adapter sends the CLID to the attached analog device for display Call Answer You can answer an incoming call by pressing the Headset key on the IP Deskphone or the Off Hook key on the attached analog device After a call is answered the adapter converts the digital voice data to analog and sends it to the attached analog device Outgoing Call You can make an outgoing call by either using the Headset key on the IP Deskphone or the Off Hook key on the attached analog device When off hook the IP Deskphone streams dial tone to the adapter The telephone number can be dialed using the key pad
262. s book of the account associated to Line Key 2 The 226 Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com User status network based directory of the appropriate account is accessed only if it is available otherwise the local address book is used The network based address book of secondary users can only be accessed in Selection mode You cannot modify the address book of a secondary account on the IP Deskphone However modifications made remotely to the address book such as using a different client or the Personal Agent are reflected on the IP Deskphone The local address book is shared by all accounts that do not have a network based address book You can modify the local address book only if the primary account has no network based address book Changes to the network based address book of the primary account are not reflected in the local address book The Friends view always accesses and modifies the address book of the primary account local or network based There is no selection mode for the Friends view You can only monitor and view the presence information of Friends of the primary account in Friends view User status This section describes the features associated with the User status Related topics Do Not Disturb on page 227 Call Forwarding on page 228 Presence on page 229 Do Not Disturb Selecting the Do Not Disturb command from the Services menu prompt
263. s call servers The specific call server in which the IP Deskphone is connected to determines whether certain features are available 34 Avaya 1140E IP Deskphone with SIP Software User Guide Comments infodev avaya com November 2013 Security features to your IP Deskphone Call features must be assigned to your IP Deskphone and must be supported by call server software Note Not all features are available To determine which features are available or to activate features contact your system administrator or service provider e Not all service providers support the entry of a SIP address to initiate a call for example jim companya com Some service providers require that you enter a Directory Number DN to initiate a call for example 555 5555 Contact your system administrator to determine whether your call server supports SIP address dialing Security features Before you can use your IP Deskphone an ID and password must be assigned to your IP Deskphone This security measure ensures that after you log off calls cannot be made from your IP Deskphone and features such as Address Book Instant Message logs and Call Outbox are inaccessible Your ID and password also prevent unauthorized access to your user profile Secure connection Call security is identified by the presence of a security icon padlock that is displayed on the IP Deskphone screen After the IP Deskphone is registered with the SIP Proxy you
264. s mentioning features or use of this software must display the following acknowledgement This product includes software developed by the University of California Berkeley and its contributors Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 301 Third party terms 4 Neither the name of the University nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission THIS SOFTWARE IS PROVIDED BY THE REGENTS AND CONTRIBUTORS AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE REGENTS OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE A END OF TERMS AND CONDITIONS Wchar functions The following component is licensed under wchar functions license Wchar functions Wchar functions License Copyright c 1990 1991 1993 The Regents of the University of Califo
265. s the user logs on Changing the IP Deskphone configured language does not change the banner text language The banner appears only for the primary user of an IP Deskphone In a multiuser configuration even when the banner text is enabled the banner does not appear to the secondary user logins The following figure shows an example of the login banner screen Login Banner elcome tothe Avaya IF Phone 1140 E login banner screen Press OK to complete your login Figure 53 Login banner screen You dismiss the banner screen by pressing OK Until you dismiss the banner screen the IP Deskphone switches to DND mode until the banner is dismissed Outgoing or incoming calls are not allowed other than emergency calls until you dismiss the banner You can see pop up messages or prompts on the bottom of the banner screen after you dismiss the login banner Phone Information Details screen The Phone Information Details screen displays the Primary user Primary domain MAC address and IP address of the IP Deskphone The contents of this screen include user and IP Deskphone identifiable information that may need to be protected per US Federal DoD requirements guidelines 244 Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Screensaver screen lock Note To hide information that is protected the administrator can disable the Details context sensitive soft key on the main P
266. s you to specify which account should be placed in DND mode The option all allows you to place all accounts in DND mode Selecting an option requests you to confirm the operation before proceeding The option all is highlighted by default Activating DND for a specific account automatically causes calls to that account to be rejected with a busy indication however calls to other accounts can be received When DND mode is active for an account the line key of the particular account periodically displays a DND indicator on its label The following scenarios apply to DND Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 227 Multiuser e If you select a single account and the account is already in DND mode then you are asked if you want to disable DND rather than asked if you want to enable DND e If you select a single account and the account has Call Forwarding active then an error message appears indicating that DND cannot be activated e If you select the option all and if at least one account is not in DND mode then the DND mode is activated for all accounts If any account is in Call Forward mode Call Forward is disabled e If you select the option all when all accounts are in DND mode DND mode is deactivated for all accounts When using a programmed DND feature key the account that is impacted by the DND feature key is determined when the feature key is configured When the DND feature key is pressed the
267. sauniacnsneluacsaniadbeatenarnblasnadaonecianeds 82 Third pariy USE headsets Wilh HID cca sacecctelatoaeeas ice ease 84 Analog Terminator Adapter for analog 500 2500 type telephone or fax machine 06 87 Configuring a Bluetooth wireless technology NeadSel c cccsccessccsscnescoessnnnenonssecnbeseeasnnnbesnenaneseaneecanenee 88 Chapter 7 Making a Call cs a ss ce coerce et a ac ca eae a ee ae ie 95 Making a cal usma omhook diali Peer n ene hee eae meee ener er eres nem ene en Teer rt eetey reer tr meerer rer tray 95 Making a call using on hook GialiiGsesciscicoccscctiacarsdcosreanccdennecteecinceauesosreaauerourauactesisansasctonsnganccensnqaaavinaies 96 Uong nand roo CAN oirinn NEREA EAE EAE 97 Using Call SS SS ia arisini ian aN A Aa 98 Managing Call SuDo 2 aiaa a i a EE aA aE 100 Adding a Call SUBIC ccs sscessiesascccssrsatucessesaaseeeesaqeusreensraadereusaqaageeessaaadinesasceanveeunueaageiamaaaaineenqgzaucereny 101 Pelino a Calo 0E OC oiera EEA AEN EAA E E R 102 SERE ET e E E yr A A E E E E Ts 102 Chapter 8 Receiving a call ssssssnssnsnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnna 105 So eeu eede E EE T E S EE E NE A T A A ea 105 o e EL e E E Senos E S E E N Scien pate E E I A O AON 106 Pedis cino an MOMP Oea A O ene 106 Declining an ICOM CAM scasccccscsmtcciscacetccniieasccctersatiocctiaiecdctesmarccctiaiaueccisaeacetcn Wiceceetiaueuectoreaamenonetdy 108 LPO a new Call Decline PRS R B
268. se of this source code as a component to supporting the PNG file format in commercial products If you use this source code in a product acknowledgment is not required but would be appreciated A png_get_copyright function is available for convenient use in about boxes and the like printf s png get copyright NULL Also the PNG logo in PNG format of course is supplied in the files pngbar png and pngbar jpg 88x31 and pngnow png 98x31 Libpng is OSI Certified Open Source Software OSI Certified Open Source is a certification mark of the Open Source Initiative Glenn Randers Pehrson glennrp at users sourceforge net December 18 2008 END OF TERMS AND CONDITIONS Kern_random The following component is licensed under kern_random license Kern_random Copyright Theodore Ts o 1994 1995 All rights reserved Kern random License This code is derived from software contributed to Berkeley by Chris Torek Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met 1 Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimer A 2 Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution A 3 All advertising material
269. se the handset volume or press the Volume fixed key to decrease the handset volume Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 71 Configuring the Avaya 1140E IP Deskphone h Kolme note To adjust the volume during a call use only the Volume and Volume fixed keys Set 3 Choose one of the following e Press the Set context sensitive soft key to configure the selected volume and return to the Voice menu e Press the Back context sensitive soft key to keep or existing configurations and return to the Voice menu Back Lo You can adjust the headset volume on the IP Deskphone To adjust the headset volume S 1 Press the Prefs context sensitive soft key select Prefs Audio select Voice and then select Headset 2 To adjust the handset volume use one of the following methods e Press the Left Right navigation key to increase or decrease the volume of the handset e Press the Volume fixed key to increase the handset volume or press the Volume fixed key to decrease the handset volume x Note To adjust the volume during a call use only the Volume and Volume fixed keys Set 3 Choose one of the following e Press the Set context sensitive soft key to set the selected volume and return to the Voice menu e Press the Back context sensitive soft key to keep the or existing configurations and return to the Voice menu 72 Avaya 1140E IP Deskphone with SIP Software
270. sensitive soft key select Prefs Display Display Settings and then select Backlight from the menu 2 Press the Left Right navigation key to increase or decrease the length of time you want the idle screen to remain backlit 3 Choose one of the following e Press the Apply context sensitive soft key to configure the length of time for the IP Deskphone to remain backlit and return to the Display menu e Press the Cancel context sensitive soft key to keep the or existing configurations and return to the Display menu 66 Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Creating the idle screen text display Cancel Ld Creating the idle screen text display You can create a text to display on the screen while the IP Deskphone is idle To create the idle screen display text 7 1 Press the Prefs context sensitive soft key select Prets Display and select Idle Screen Text Display 2 Press the abc 123 context sensitive soft key to toggle abe between alphabetic or numeric input 1 goer 3 Use the dialpad to enter the display text you want to appear on the idle screen display of the IP Deskphone 4em GK gno ELL B 4 Choose one of the following Save e Press the Save context sensitive soft key to save the idle screen text display e Press the Back context sensitive soft key to keep the existing screen display text and return to the Display menu
271. skphone is idle Accessing the Call Inbox You can access the Call Inbox and initiate a call when the IP Deskphone is e Idle For more information see Managing calls in the Call Inbox while not on a call on page 130 e Active For more information see Accessing the calls in your Call Inbox during a call on page 137 Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 129 Call Inbox Managing calls in the Call Inbox while not on a call You can manage calls in the Call Inbox while you are not on a call To manage calls in the Call Inbox while not on a call Lj Msg inbox Missed All 130 Avaya 1140E IP Deskphone with SIP Software User Guide 1 Press the Msg Inbox fixed key 2 Press the Up Down navigation key to highlight a call from the list of calls in your Call Inbox Note You can initiate a call to the highlighted caller For more information see Initiating a Call from the Call Inbox on page 135 3 Do one of the following e To place a call to the selected address using the primary login of the IP Deskphone press the Enter key e To view the details of a highlighted call press the Right navigation key See Viewing the details of a call in the Call Inbox on page 132 e To leave the detail view and return to the main inbox screen press the Left navigation key e Press the Missed context sensitive soft key to toggle the view fil
272. snan soreauaw a r R A 261 PUERTO a aaraa EEA E EA A NE 262 USB flash memory device SUPPOM i criisccccicasiscestiesstesiesardasiericessaciesnsssinieasaasnenasdatemnneesaieneeasdanebeaaneatunns 263 T Lo ree RP EA E E E E N A E E E T EN ET N 268 USB SOOT OE rcii a A E 268 Chapter 17 Visual INGICAING in nioiiinicuninbnimedinanonndnemnnaesaneaD 271 DVS play Seroom CONEA R A 271 visual Alanen Message Vi alti MACRO Sarnia AA AAEN ASEAS 273 Chapter 18 Multi Level Precedence and Preemption ccccccceceeeeeesseeeeeeeeeeeeeeeeeeeeees 275 COVEIMG Wes ccicctattaaacadceanasstasenseacinawosecassatedacasciecemeageiaaecieanaibentes absed cane geubeneninanae ye neadsaed vend weeks aE 275 thor MILP P Service TSR OS siririn arenae n ada ARRATEN ENAREN ENANA 276 Veking a cal with MEPP c sacsecsivessoaceunien ssepennsnnsaecs cat aasdeeuctaassaet a aa 276 Making a n MLP P gall By gong oNOOK nsis a a aasa aaa aAa aa a Tar 277 Making an MLPP call using Inbox Outbox Address Book and Friends List cccceeeeeeeees 280 Making an MLPP call from a received Instant Message ec cece eee teers tease tees eetaaeeeeaees 280 Making an MLPP call by using a programmed speed dial key 0 c ec ee eee eeeee ee teaeeeeeeee 282 Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 9 INGORE Calls wih preceden ccc cis stcnestctsacnnecnsassncciabsiasddssnaeedsaaiact sietianiahsieuratdisiamnnudiatiaaaaddse vents 283 EMD MS
273. splayed if Caller D has hung up Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 285 Multi Level Precedence and Preemption Preemption Only two simultaneous calls can be presented If your IP Deskphone reaches the maximum call limit and you receive a higher precedence call then one of the existing calls is preempted in order to present the higherprecedence incoming call An incoming call with a precedence level less than or equal to the already received call precedence levels is not presented Note Emergency 911 calls can be preempted when there are no available call appearances and there is an incoming above Routine precedence call IM sessions cannot be preempted because they do not count as a call appearance Order of call preemption The following is the order of call preemption 1 the lowest precedence call 2 If there are multiple calls on the same precedence level then the following order is used a any outgoing call that is unanswered b the oldest incoming call that is unanswered c the oldest held call Preemption scenarios and behavior The following table describes the IP Deskphone behaviors that occur when receiving a call of higher precedence than the presented current calls and no call appearances are available Table 22 When a preemption call is received Call state Preemption behavior While a call is on hold 1 Preemption tone is played through the Handsfree s
274. ss the Back context sensitive soft key to return to the initial Decline Call screen Managing Call Decline Reasons You can create Call Decline Reasons that you can access when you want to decline an incoming call Also you can edit and delete Call Decline Reasons from the list of Call Decline Reasons you create Add a Call Decline Reason To add a Call Decline Reason Prefs Ld Add am 1 Press the Prefs context sensitive soft key select Feature Options and then choose Call Decline Reasons from the menu 2 Press the Add context sensitive soft key to add a new Call Decline Reason to the list of available Call Decline Reasons 110 Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Managing Call Decline Reasons goer 3 Use the dialpad to enter the new Call Decline Reason for the contact 4 Choose one of the following Save e Press the Save context sensitive soft key to save the new Call Decline Reason e Press the Back context sensitive soft key to return to the previous menu without saving the new Call Back Decline Reason CO Note The IP Deskphone saves the new Call Decline Reason to the list of Call Decline Reasons for later use Delete a Call Decline Reason To delete a Call Decline Reason 1 Press the Up Down navigation key to scroll through and highlight the Call Decline Reason to delete 2 Press the Delete context sensiti
275. support file transfer between a PC and the IP Deskphone to upload specific files or preferences into the IP Deskphone e To back up data stored in the IP Deskphone Presence of USB flash drive Navigate through the menus Services gt Phone Information gt USB to verify the presence of the USB flash drive attached to the IP Deskphone After you select the USB menu the attached USB flash drive is displayed along with other USB devices The name of the USB device directly appears from the USB device itself There is no explicit USB flash drive indication Feature characteristics USB flash drives with 8 GB or less are supported A file browsing facility is available Most USB flash drives have an LED to indicate file operation in progress After you attach the USB flash drive to the IP Deskphone the IP Deskphone registers and mounts the USB file system Mounting the file system causes the LED to flicker If you disable USB device support then the IP Deskphone does not mount the USB file system and the LED does not light There is no explicit safe removal function required The USB flash drive can be removed safely when the LED indicator on the memory stick is off Enabling or disabling the USB Port In the Services gt Phone Information gt USB Devices menu display if the value of Enable USB Port is No then the USB information does not display any USB devices connected The screen displays the information that the USB port is disabled as s
276. t context sensitive soft Next CN key and return to the Outbox screen e Press the Back context sensitive soft key Back to return to the Outbox Co Accessing the calls in your Call Outbox during a call You can access the calls in your Call Outbox during an active call To access the calls in your Call Outbox during a call 1 To access the calls in your Call Outbox during a Pa L Shift Outhox call press the Call Outbox key 2 Press the Up Down navigation key to highlight a call from the list of calls in your Call Outbox 3 Choose one of the following Select e e Press the Select context sensitive soft key to initiate a call to the highlighted caller or Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 143 Call Outbox Exit note This places the current call on hold if it is not already on hold e Press the Exit context sensitive soft key to return to the Incall screen 144 Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Chapter 12 Instant Messaging You can use your IP Deskphone to send and receive an Instant Message IM You can access and respond to an IM while on a call The blue LED Feature Status Indicator at the top left of the IP Deskphone lights accompanied by a beep when a new IM arrives Configuring Instant Messaging You can configure your IP Deskphone settings to manage an incoming IM Enable or disab
277. t key to complete the entry and Ok return to the previous menu Searching for a contact in the Address Book When you access the IP Deskphone Address Book you can perform a search for a contact using one of the following methods e Index Search performs a search based on the index number you enter e 1st Character Search performs a search based on the first character you enter not case sensitive e Name Search performs a search based on the name you enter not case sensitive Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 123 The Address Book To change the method the Avaya 1140E IP Deskphone uses to search 1 Press the Prefs soft key select Misc Options and Prefs then highlight Search Method from the menu Ld 2 Press the Change soft key Change 3 Press the Up Down navigation key to highlight the Search Method you want to use as the default when you search for a contact e Index Search 1st Character Search e Name Search 4 Press the Select soft key to select a search Select method and then return to the previous menu You can search for a contact that is in your IP Deskphone Address Book Local Search or for a contact in a directory that is stored on the call server Global Search You can save a contact name and SIP address found on the call server to your personal Address Book stored in your IP Deskphone Using the Search feature in the Address Book To se
278. t key to perform the following actions with an active call 1 New Call to begin a new call while other calls are on hold 2 Release Call to release hang up the selected call 3 Transfer Call to transfer the call to another phone number or SIP address 4 Park Call to park a call on the call server or to a specific user You can access the call from any IP Deskphone and to keep your phone line clear Not available for all service providers Making a new call You can initiate a new call during a current call If you do not place the current call on hold first the IP Deskphone automatically places the current call on hold when you initiate a new call You can initiate a new call by using any of the following methods e Initiating a call using the active call context sensitive soft key menu on page 155 e Initiating a call from the Address Book on page 116 e Initiating a call from the Call Inbox on page 135 e Initiating a call from the Call Outbox on page 141 Initiating a call using the active call context sensitive soft key menu You can initiate a call using the active call context sensitive soft key menu To initiate a call using the active call context sensitive soft key menu Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 155 While on an active call 1 Choose one of the following Cont e Press the Conf context sensitive soft key while on a Lo a e While on a call press the More con
279. te The Call Subject feature is not available for all call servers Contact your system administrator or service provider to determine if this feature is available to you Whenever you initiate a call by using off hook dialing the Subject context sensitive soft key appears as an option to use You can select a Call Subject from a list or create a new Call Subject to send To enter a call subject from a list 1 Press the Subject context sensitive soft key to Subject send a Call Subject with the call you are making p A list of Call Subjects appears on the LCD screen 98 Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Using Call Subjects 2 Choose one of the following e Press the Up Down navigation key to highlight the Call Subject you want to use and press the Select context sensitive soft key The IP Deskphone sends the Call Subject to the contact you are calling e Press the New context sensitive soft key to create a new Call Subject that is not on the list 3 Press the abc 123 context sensitive soft key to abe toggle between alphabetic and numeric characters L 4 Use the dialpad to enter the Call Subject E Save e Press the Save context sensitive soft key to continue e Press the Clear context sensitive soft key to clear the text Clear e Press the Back context sensitive soft key to return to the previous menu C note When you s
280. tems use the Headset screen to select the desired headset and corresponding functional parameters The following image on page 79 displays the Headset screen C Headset C m Active Headset Device Wired Headset Type Headset Type 1 y Enable HID Commands MHA Headset Type Avaya Mobile Kit MHA Back Light Apply Cancel CJC CD CO Figure 20 Headset screen The following table describes the configuration options on the Headset screen Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 79 Configuring the Avaya 1140E IP Deskphone Option Function Active Headset Device Select the active headset device either USB or Wired Note The headset can be selected before it is attached wired or USB Items below the Active Headset Device field are dimmed if either USB headset is not selected or if the attached headset is not one of the Human Interface Device HID supported headset types Wired Headset Type Select the type of wired headset you required e Headset Type 1 Generic narrow band e Headset Type 2 Wideband Headset Type 3 Wideband Enable HID Commands Enable HID Commands only if USB headset is selected The checkbox is used to enable the HID commands of supported headsets to allow the IP Deskphone to run in generic mode 1 operation supporting both USB audio and HID commands The configuration is ignored for non supported USB headsets
281. ter from the All context sensitive soft key to the Missed context sensitive soft key See Managing missed calls on page 132 e The All context sensitive soft key is displayed when the view mode is on Missed and displays all the calls in the Call Inbox November 2013 Comments infodev avaya com Managing calls in the Call Inbox while not on a call e Press the Delete context sensitive soft key Delete to delete the highlighted call or all calls in your Call Inbox See Deleting calls in your Call Inbox on page 136 a e Press the Exit context sensitive soft key to Exit exit the Call Inbox poo The following table provides a list of additional user interactions for the main inbox screen Table 13 Additional user interactions Item Function Use the Enter key to place a call to the selected address using the primary login of the IP Deskphone The Enter key has the same behavior as the Call context sensitive soft key Use the Dial pad to select an item by index a To place a call to the address of the selected call log entry from the primary logged in user of the IP Deskphone do one of the following Lift the handset e Press the Headset fixed key e Press the Handsfree fixed key Press the Line key to place a call to the address of the selected call log entry from the user logged in on the selected line key Avaya 1140E IP Deskphone with SIP Software User Gu
282. text sensitive soft key and then the NewCall context sensitive soft i key More The IP Deskphone produces a dial tone NewCall 2 Choose one of the following e Use the dial pad to dial the number or SIP address E x Note on This places the current call on hold if it is not already on hold and you can continue to initiate a the call as normally e Press the Back context sensitive soft key to return to Back the in call screen a Call Waiting When you are on an active call and you receive an incoming call you are notified of the incoming call by a message on the telephone display screen and a notifying beep Answering the new call places the active call on hold You can also redirect the new call decline the new call transfer the new call or ignore the new call For more information see Receiving a call on page 105 156 Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Placing a call on Hold Placing a call on Hold Use the Hold feature when you are talking to one contact and want to perform another action such as answer a new incoming call transfer a call or initiate a new call You can have a number of calls on hold at the same time Placing a call on hold To place a call on hold 1 Press the Hold fixed key The LCD on hold icon flashes beside the line on hold we Hol The following figure shows the IP Deskphone display area when a c
283. that call After you have established a 3 way call the Join functionality becomes unavailable until the 3 way call is terminated The following figure shows two examples of the 1140E IP Deskphone with one call and multiple calls Friend b i iii user Si Siipi Ln2 User2 01 17 1 54pm User1 01 17 1 54pm a To Remote User remote domain com Remote User remote dom Remote 2 remote2 domai From User2 Action Serves Audio C LC Le Coo Cal bl eee a Action Serves Switch Join Figure 48 1140E IP Deskphone with one and multiple calls Instant Messages Only the primary account can send or receive instant messages Incoming messages for secondary accounts are rejected they are not displayed on screen and are not added to the instant message logs Menu features The IP Deskphone menu displays are customized to match the service package of the active account that is accessing the menu In most cases menus are accessed from the Idle screen and the primary account is active For example you can only use the Retrve context sensitive soft key to retrieve a parked call if call parking is allowed by the service package of the primary account Similarly accessing the Address Book either through the corresponding hard key or through the View menu usually displays the Address Book of the primary account However accessing the Address Book in select mode for example while dialing or selecting an item for a spe
284. the Handsfree speaker Incoming precedence call display The first line of the IP Deskphone displays the caller s information From with the ringing phone icon The second line displays the precedence level The third line displays the person who is being called callee If the incoming call has a subject the third line displays the subject alternating with the person who is being called The display cycles between the two every six seconds An example is shown in the following figure Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 283 Multi Level Precedence and Preemption Jdoe Lni jdoe 06 06 8 31am 2 gt From Smith Smith xyz com Flash To Kelly Caltemates with Subj Hello Answer Ignore Figure 84 Incoming precedence call with subject Incoming redirected precedence call display The first line of the IP Deskphone always displays the caller s information From with the ringing phone icon The second line displays the precedence level The third line displays the original person who was being called original callee If the incoming call has a subject the third line displays the subject alternating with the original person who was being called The display cycles between the two every six seconds Related topics Call transfer with precedence on page 284 Call transfer with precedence Direct transfer and transfer to voicemail For a direct transfer or transfer to voi
285. the In Call screen if the pop up occurred during a call Configuring Instant Messaging pop ups You can configure Instant Messaging pop ups To enable or disable automatic pop up of a new IM 1 Press the Prefs context sensitive soft key select Prefs User Settings gt IM Settings gt IM Display On Off from the menu LES 2 Press the Up Down navigation key to select the user if multiple users are logged into the same q deskphone 3 Press the Select context sensitive soft key 146 Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Configuring Instant Messaging 4 Choose one of the following On e Press the On Off context sensitive soft key to toggle between enabling IM pop ups or disabling IM pop ups e Press the Back context sensitive soft key to return to Off the previous menu L Back a Configuring IM audible alert You can configure the IP Deskphone to audibly alert you when a new IM arrives The IP Deskphone audibly alerts you when the IP Deskphone is idle or while on a call You can also choose to disable the audible alert of the IM feature To enable or disable the audible alerts of a new IM 1 Press the Prefs context sensitive soft key select Prets Message Options select IM Settings and then select IM Audible Alert On Off from the menu Select C O e Press the On Off context sensitive soft key to toggle bet
286. the Logout Select User screen This causes the secondary account to be removed from the autologin list If you restart the IP Deskphone the secondary account is not logged back in Server failover If the connection to your account proxy is lost then the IP Deskphone notifies your account and periodically attempts to reconnect Some features remain accessible for other accounts for example incoming calls but other features are not available until connection is reestablished or you cancel the re connection Cancelling the call has the same effect as logging out If you are the primary account the IP Deskphone returns to the initial login screen If you are logged in on a secondary account that secondary account is removed from the list of secondary accounts that are logged in on automatic login If more than one account loses connection the IP Deskphone attempts to reconnect the accounts in sequence The first account to lose connection retries until it re registers or you cancel the attempt after which a reconnect attempt begins for the next account Canceling the re connection attempt of the primary account immediately abandons attempts for all other accounts logs out secondary accounts that are still connected and returns the IP Deskphone to the login screen A single login queue is used for automatic logins and failover This means that if automatic logins are still pending when an account cannot connect a reconnection attempt for that
287. the View soft key 3 Press the Edit soft key to edit the contact information 4 Press the abc 123 soft key to toggle between alphabetic and numeric characters 5 Use the dialpad to enter the new information for the contact 6 Choose one of the following e Press the Next soft key to continue e Press the Back soft key to return to the previous menu November 2013 119 The Address Book Back note If you only need to change one field for the contact press the Next soft key without making changes to go to the next field 7 Do one of the following Yes e Press the Yes soft key to designate the contact as a friend and return to the address menu screen 7 e Press the No soft key if you do not want a No contact designated as a friend and return poem to the address menu screen Note Back If the contact is already designated as a friend then the question Remove from friends appears Press the Yes soft key to remove the contact from your friends list or press the No soft key to keep the contact on your friends list e Press the Back soft key to return to the previous menu 8 Press the Ok soft key to complete the entry Ok and return to the previous menu To delete a contact from your Address Book 1 While in the Address Book press the Up Down navigation key to highlight the contact you want to delete and press the Viewsoft key 120 Avaya 1140E IP Deskphone with SIP Software User Gu
288. tice that there is no warranty or else saying that you provide a warranty and that users may redistribute the program under these conditions and telling the user how to view a copy of this License Exception if the Program itself is interactive but does not normally print such an announcement your work based on the Program is not required to print an announcement These requirements apply to the modified work as a whole If identifiable sections of that work are not derived from the Program and can be reasonably Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 295 Third party terms considered independent and separate works in themselves then this License and its terms do not apply to those sections when you distribute them as separate works But when you distribute the same sections as part of a whole which is a work based on the Program the distribution of the whole must be on the terms of this License whose permissions for other licensees extend to the entire whole and thus to each and every part regardless of who wrote it Thus it is not the intent of this section to claim rights or contest your rights to work written entirely by you rather the intent is to exercise the right to control the distribution of derivative or collective works based on the Program In addition mere aggregation of another work not based on the Program with the Program or with a work based on the Program on a volume of a storage or dist
289. tions use to access the following options e Alpha Dialing Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 27 Introduction to the Avaya 1140E IP Deskphone Item Function e Search Method e Incoming Privacy Outgoing Privacy e Ends Dialing e Hold Mode Private e Time 6 Network use to access the following e Server Settings e Device Settings e Diagnostics e Disable screensaver e Licensing e Lock 7 USB Locks use to lock or unlock the following USB devices e USB Mouse e USB Keyboard e USB Headset e USB flash drive 8 User Settings use to modify the following e Call Settings e IM Settings e Voice Mail Settings e Change Location lt blank gt More Press the More context sensitive soft key to return to the first menu list of context sensitive soft keys The next available menu list contains the following context sensitive soft keys Redial abc Msgs More 28 Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Context sensitive soft keys Idle display screen after dial pad input After you enter information using the dial pad there is no dial tone or preceding line selection the context sensitive soft keys displayed on the idle screen appear as shown in the following figure SAREE c WEA usert RCD Userl 0 54 Ca gt al Send abc Subject Exit Qisis
290. to Answer Mode is enabled on the IP Deskphone Language use to change the interface language 5 Misc Options use to access the following options e Alpha Dialing e Search Method e Incoming Privacy e Outgoing Privacy e Ends Dialing e Hold Mode Private e Time Network use to access the following e Server Settings e Device Settings e Diagnostics e Disable screensaver e Licensing e Lock USB Locks use to lock or unlock the following USB devices e USB Mouse e USB Keyboard e USB Headset Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 161 While on an active call e USB flash drive 8 User Settings use to modify the following e Call Settings e IM Settings e Voice Mail Settings e Change Location Press the more context sensitive soft key to return to More Los the first menu list of context sensitive soft keys The next available menu list contains the following context sensitive soft keys Join NewCall Audio more To access a call on hold when multiple calls are on hold 1 Press the Up Down navigation key to highlight a call on hold 2 To retrieve the highlighted call on hold do one of the Alex following i e Press the Line feature key beside the flashing LCD ust Hold indicator f e Press the Hold fixed key to retrieve a call on hold To make a call on hold the active call 1 Press the Up Down navigation key to highlight a call
291. to add the new contact to a group a list of all your existing groups is displayed and the screen prompts you to select a group 6 Press the Up Down navigation key to highlight the required entry D 7 Choose one of the following options Select e Press the Select context sensitive soft key to assign your new address book entry to the group that you selected e Press the Edit context sensitive soft key to Edit modify the name of an existing group e Press the Add context sensitive soft key to add a new group invokes the add group screen Add e Press the Back context sensitive soft key to dismiss the screen and return to the previous screen Back Add a new group To add a new group 1 From the Select Group screen press the Add Add context sensitive soft key C Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 259 Advanced features 2 Choose one of the following e Use the dialpad to enter the group name and then Ce press the Ok context sensitive soft key moo oe If the name of the new group already exists an E error screen appears e Press the Back context sensitive soft key to return to Ok the previous menu a Back C Speed Dial List When configuring the phone provisioning a feature key can be configured as a Speed Dial List You cannot modify or delete the feature key used by the Speed Dial List Also you cannot modify the content of the Speed Dial
292. to place another call during an active call or to make a conference call The Conf context sensitive soft key behaves like the NewCall context sensitive soft key Trnsfer l Press the Trnsfer context sensitive soft key to transfer the current call to another location or to another contact Audio l Press the Audio soft key to 1 Change Audio Codec e G722 wideband codec e PCMU standard u law e G729 729 codec e PCMA standard a law 2 Monitor Audio Quality used to view details about the audio quality of an active call Activate The Activate context sensitive soft key appears when the call is not active The most common usage of this key is when the call displayed onscreen is a call that was parked against the user or a call that the user placed on hold Note The Activate context sensitive soft key never appears at the same time as the Audio context sensitive soft key More Press the More context sensitive soft key to select a new menu list of context sensitive soft keys two menu lists are available When you press the More context sensitive soft key a different selection of context sensitive soft keys appears 30 Avaya 1140E IP Deskphone with SIP Software User Guide Comments infodev avaya com November 2013 Context sensitive soft keys Item Function e f you press the More context sensitive soft key once from the first menu list you
293. to return to the first logon screen Next Ld Back D Cancel Ld Logging on multiple user accounts The Avaya 1140E IP Deskphone has a multiuser feature that allows multiple SIP user accounts to be active on the IP Deskphone at the same time For more information about logging on multiple users see Multiuser on page 215 Timed logoff When you determine a logon time other than permanent the IP Deskphone reminds you of your expiry time Timed logoff while IP Deskphone is idle When the login time expires and the IP Deskphone is idle not on a call you can do one of the following at the prompt Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 43 Accessing the Avaya 1140E IP Deskphone e Press the Yes context sensitive soft key to log off immediately e Press the No context sensitive soft key to switch to Permanent login e Press the Quit or Release Goodbye key to logout immediately If you do not respond the prompt times out in 45 seconds and the IP Deskphone logs off If you answer a call during the logout prompt the logon switches to Permanent login Timed logoff while on a call When the login time expires while you are on a call you can do one of the following at the prompt e Press the Yes context sensitive soft key to log off immediately e Press the No context sensitive soft key to switch to Permanent login e Press the Quit key to dismiss the log out prompt and switch to Permanent
294. to the adapter The IP Deskphone uses HID commands to keep the External Alerter synchronized with the red Message Waiting LED on the IP Deskphone and on the adapter Incoming Call When there is an incoming call the IP Deskphone sends an alerting event to the adapter The red Message Waiting LED flashes to indicate there is an incoming call on the IP Deskphone Caller ID Information Not applicable Call Answer You can answer an incoming call by pressing the Headset key on the IP Deskphone or the Off Hook Green key on the adapter After a call is answered audio data flows between the IP Deskphone and the headset adapter through the USB Outgoing Call You can make an outgoing call by either pressing the Headset key on the IP Deskphone or the Off Hook Green key on the adapter When off hook the IP Deskphone streams dial tone to the headset The telephone number must be dialed using the key pad of the IP Deskphone After a call is answered audio data Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 83 Configuring the Avaya 1140E IP Deskphone Feature Description flows between the IP Deskphone and the headset adapter through the USB Call Release You can release an incoming call or an outgoing call by pressing either the On Hook Red key on the adapter or the Release Goodbye key on the IP Deskphone After a call is released audio data between the I
295. to view for example if you choose Personal only Address Book entries that are part of the group Personal are displayed Back You are presented with the list of contacts currently mamm part of the group you selected OR e Press the Back context sensitive soft key to return to the dismiss the screen and return to the main address book screen 5 Press the Up Down navigation key to highlight the required entry 6 Choose one of the following options V 1S W e Press the View context sensitive soft key to display the address book entry details for the selected entry e Press the All context sensitive soft key to return to All the main address book screen no filtering e Press the Edit context sensitive soft key to modify or delete an entry e Press the Back context sensitive soft key to dismiss the screen and return to the filter selection screen 256 Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Service Package Group Support Edit C Back a After the screen displays the details of the selected Address Book entry you can do the following S dIM e Press the SendIM context sensitive soft key to en display the Address Book entry details for the selected entry e Press the Edit context sensitive soft key to modify the displayed address book entry Edit e Press the Back context sensitive soft key to dismiss the screen and return to the main a
296. tored on the IP Deskphone depends on how the IP 100 Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Managing Call Subjects Deskphone was initially configured You can modify delete and add Call Subjects while the IP Deskphone is in the idle state Adding a Call Subject You can add a Call Subject while the IP Deskphones is idle To add a Call Subject while the IP Deskphone is idle E 1 Press the Prefs context sensitive soft key select Prefs Feature Options and then select Call Subject from the menu 2 Press the Add context sensitive soft key to create Add new Call Subject O Note If the Call Subject list is full then the option to add a new Call Subject is not available In this situation you need to delete a Call Subject before you can add the new Call Subject 3 Press the abc 123 context sensitive soft key to Add toggle between alphabetic and numeric characters a 4 Use the dialpad to enter the new Call Subject 5 Choose one of the following Save e Press the Save context sensitive soft key to add the new Call Subject e Press the Back context sensitive soft key to return to the previous menu without adding a new Call Subject Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 101 Making a call Back a Deleting a Call Subject You can delete a Call Subject while the IP Deskphone is idle To delete a Call Subject w
297. ts Frequency Type Continuous 0 or Discrete gt 0 Sample Frequency If Continuous default to 16 KHz If Discrete 8 KHz 16KHz or 8KHz multiple Preference is given to 16KHz audio if supported Audio Channel Mono 1 or Stereo 2 Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 81 Configuring the Avaya 1140E IP Deskphone After you select the format and the Set Interface command is sent the USB headset runs in Generic Mode 1 operation both audio and HID or Mode 2 operation audio only If the headset runs in Mode 1 operation the IP Deskphone configures the task or callback to communicate with the USB HID control events between the IP Deskphone and the headset You can insert the headset during an active call The IP Deskphone synchronizes the headset state machine of the IP Deskphone to the current state of the headset to ensure the LED match status During the call if the audio negotiated between the two parties is set to 8KHz audio and the IP Deskphone is setup for 16KHz USB Headset audio the IP Deskphone performs the transcoding between 8KHz audio to 16KHz audio Likewise if the audio negotiated between the two parties is set to 16KHz audio and the headset supports only 8KHz audio the IP Deskphone performs the transcoding between 16KHz audio to 8KHz audio Generic USB headset When a generic USB headset or supported headset with HID command disabled is attached to the IP Deskphone and selected it beh
298. tup menu appears dimmed or fails to open when you double press the Headset key the feature is not enabled on your IP Deskphone Before you can use a Bluetooth wireless technology headset with your IP Deskphone the system administrator must activate the feature Contact your administrator to inquire if Bluetooth wireless technology functionality is available for your use Avaya recommends that you do not pair more than one headset of the same model because they have identical names in the Paired list Note Avaya recommends that you do not pair more than one headset of the same model because they have identical names in the Paired list To pair a wireless headset with your IP Deskphone C A Headset i 1 Double press the Headset key to open the Bluetooth Setup dialog box The Enable Bluetooth check box is highlighted If the Bluetooth Setup menu fails to open when you double press the Headset key the Bluetooth wireless technology feature is not enabled on your IP Deskphone Contact your administrator 2 Press the Enter key to activate the Bluetooth wireless technology A check mark appears to indicate that the feature is activated The message BT Enabled appears at the bottom of the display 3 Put your Bluetooth wireless technology headset in its pairing or search mode The procedure for doing this can be different for each headset Refer to the documentation that accompanies your headset or contact the vendor
299. ue depends on what the Program does 1 You may copy and distribute verbatim copies of the Program s source code as you receive it in any medium provided that you conspicuously and appropriately publish on each copy an appropriate copyright notice and disclaimer of warranty keep intact all the notices that refer to this License and to the absence of any warranty and give any other recipients of the Program a copy of this License along with the Program You may charge a fee for the physical act of transferring a copy and you may at your option offer warranty protection in exchange for a fee 2 You may modify your copy or copies of the Program or any portion of it thus forming a work based on the Program and copy and distribute such modifications or work under the terms of Section 1 above provided that you also meet all of these conditions a You must cause the modified files to carry prominent notices stating that you changed the files and the date of any change b You must cause any work that you distribute or publish that in whole or in part contains or is derived from the Program or any part thereof to be licensed as a whole at no charge to all third parties under the terms of this License c If the modified program normally reads commands interactively when run you must cause it when started running for such interactive use in the most ordinary way to print or display an announcement including an appropriate copyright notice and a no
300. up dialog box 2 Press the Right navigation key to select the Paired item Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 93 Configuring the Avaya 1140E IP Deskphone 3 If the name of your headset appears in the Paired box proceed to step 11 4 If more than one device is paired and your headset is not already displayed in the Paired box press the Right navigation key one or more times to highlight the Paired box 5 Press the Enter key to open edit mode 6 Press the Up Down navigation key to open the list 7 Press the Up Down navigation key to scroll through the list and highlight your headset 8 Press the Enter key to select the headset and close the box 9 Press the Enter key to exit edit mode 10 Press the Right navigation key one or more times to highlight the UnPair button next to the UnPair Device item 11 Press the Enter key Your Bluetooth wireless technology headset is unpaired and removed from the Paired item list Your Bluetooth wireless technology headset is no longer paired with your IP Deskphone and you can use the wired headset To use the wireless headset again you must perform the pairing and activation procedure 94 Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Chapter 7 Making a call This section describes the methods you can use to make a call You can make a call from your IP Deskphone using
301. urrent Domain screen The context sensitive soft keys available for viewing the conference details of the current domain are as follows e Domains to select the domain e Edit to edit the conference details e PgDwn to move to the next screen containing conference parameters e Done to confirm the details Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 165 While on an active call The following figure shows the Domain screen with conference parameters including the conference URI and the maximum number of ports available for ad hoc conferencing Figure 33 Domain screen with conference parameters The context sensitive soft keys available on the Domain screen with conference parameters screen are as follows e Domains to select the domain e Edit to open the Edit Domain page that allows you to edit the conference details e Pgup to return to the previous page e Done to confirm the details Edit Domain page The Edit Domain page displays the domain properties It appears in the format lt conferenceURI gt lt Max Ad hoc Ports gt x Note An admin password is required to access the Edit Domain page 166 Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Ad hoc conferencing when connecting to the Call Server The following figure displays the Edit Domain screen with the conference details a Salli daa Figure 34 Edit
302. uto back out on page 68 e Selecting a ring pattern on page 69 e Adjusting the volume on page 70 e Selecting a language on page 74 e Selecting the date and time format on page 75 e USB headset on page 78 e Configuring Bluetooth wireless technology headset on page 88 Adjusting the display screen contrast Note Adjusting the display screen contrast of the IP Deskphone also adjusts the Expansion Module contrast if you have an Expansion Module connected to your Avaya 1140E IP Deskphone To adjust the display screen contrast 1 Press the Prefs context sensitive soft key select Prefs Display Display Settings and then select Contrast Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 65 Configuring the Avaya 1140E IP Deskphone 2 Press the Left Right navigation key to increase or decrease the display contrast level 3 Choose one of the following e Press the Set context sensitive soft key to save the changes and return to the Display menu e Press the Back context sensitive soft key to keep the or existing configurations and return to the Display menu Back Configuring the backlight Configuring the length of time the LCD screen remains backlit on the IP Deskphone also adjusts the Expansion Module backlight time if you have an Expansion Module connected to your IP Deskphone To configure the amount of time the LCD screen remains backlit 1 Press the Prefs context
303. vaya 1140E IP Deskphone with SIP Software User Guide Comments infodev avaya com November 2013 DenAn regulatory notice for Japan A Warning Please be careful of the following while installing the equipment e Please only use the connecting cables power cord AC adaptors shipped with the equipment or specified by Avaya to be used with the equipment If you use any other equipment it may cause failures malfunctioning or fire e Power cords shipped with this equipment must not be used with any other equipment If the above guidelines are not followed it may lead to death or severe injury zs ARRERSICPAACH AFOOT EEL RTT WAIE APATIE OMAt ST Na BBen THEFT Mit MEISE MECRACSL Alt ie EAO RE RAD PREF R KRORBESSOEMHVET MBSen CHVETHROBRI FEMHOMSBIAISRALELCCEAL LRTBSREFSGWE KOVPABERGCEASSERMORBLCEEMHVET Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 15 Regulatory and safety information 16 Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Chapter 3 Introduction to the Avaya 1140E IP Deskphone Your Avaya 1140E IP Deskphone brings voice and data to your desktop The IP Deskphone connects directly to a Local Area Network LAN through an Ethernet connection The IP Deskphone with SIP software communicates using Session Initiated Protocol SIP after the software is upgraded to a SIP enabled version In this guide use
304. vaya 1140E IP Deskphone with SIP Software User Guide November 2013 191 Additional features To program a Presence feature key To program a Presence feature key beginning from Step 6 in the procedure To modify a feature key Select the following Connected Unavailable Select ja Back 1 Press the Select soft key 2 Press the Up Down navigation key to highlight one of 3 Choose one of the following e Press the Select soft key to select Presence e Press the Back soft key to return to the previous step 4 You can choose a more detailed presence status as follows for other users to see or you can select None if you do not want to give additional information Appointment Away Breakfast Busy Dinner Holiday In transit Looking for work Lunch Meal Meeting On the phone 192 Avaya 1140E IP Deskphone with SIP Software User Guide Comments infodev avaya com 5 Choose a presence status Permanent absence Playing Presentation Shopping Sleeping Spectator Steering Travel TV Vacation Working Worship November 2013 Feature keys Performance Unknown x Note You can create your own Presence message to appear on screen which become available when you program a feature key as a shortcut For more information see Adding a new Presence state message on page 206 6 Choose one of the following Finish e Press the Finish context sensitive soft key t
305. vaya com November 2013 USB headset Plantronics CS50 CS60 Wireless USB headsets GN Netcom 9300 series wired and wireless USB headsets The HID support of third party USB headsets performs differently from the Avaya Headset The headsets are independent devices with an internal state machine to control LED operations and headset behavior The following table lists the features of a third party USB headset with HID support Table 11 Third party USB headset with HID support features Feature Description Key Events Both types of headsets have equivalent mechanisms to generate the following key events On Hook e Off Hook e Mute e Volume Up Down The headsets send the corresponding HID commands to the IP Deskphone to synchronize call processing operations When the IP Deskphone receives these commands the IP Deskphone maps them to the corresponding key events except the Volume Up Down keys as if the keys on the IP Deskphone are pressed If the corresponding keys on the IP Deskphone are used instead the IP Deskphone sends the HID commands to the headsets to allow the headsets to update their internal state machine LEDs Both types of headsets have LEDs on the base station for status indication These LEDs are controlled by the headset base stations themselves according to their internal state machines The IP Deskphone has no direct control of these LEDs Attached Indicator Bot
306. ve soft key to Delete delete the selected Call Decline Reason A confirmation screen appears with the question Delete Decline Reason 3 Choose one of the following e Press the Ok context sensitive soft key to confirm the deletion of the Call Decline Reason Ld Ok m e Press the Back context sensitive soft key to return r to the previous menu without deleting the Call Back Decline Reason Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 111 Receiving a call Edit a Call Decline Reason To edit a Call Decline Reason Ignoring an incoming call 1 Press the Up Down navigation key to scroll through and highlight the Call Decline Reason to edit 2 Press the Edit context sensitive soft key to edit the selected Call Decline Reason 3 Press the abc 123 context sensitive soft key to toggle between alphabetic and numeric characters 4 Use the dialpad to edit the Call Decline Reason 5 Choose one of the following e Press the Save context sensitive soft key to confirm the changes e Press the Back context sensitive soft key to return to the previous menu without editing the Call Decline Reason You can terminate an incoming call alert without answering the call or sending a Decline Call reason by pressing the Ignore context sensitive soft key or by pressing the Goodbye fixed 112 Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com
307. vember 2013 Comments infodev avaya com Selecting the date and time format 5 Press the Up Down navigation key to scroll through and highlight the time zones Note Time zones are listed based on GMT format for example e GMT 11 00 Samoa GMT 10 00 Hawaii 6 Choose one of the following Select e Press the Select context sensitive soft key to save the time zone selection and return to the Time Format menu or e Press the Back context sensitive soft key to keep the Back existing configurations and return to the Time Format lt menu You can select the time zone format for your IP Deskphone To select a time format 1 Press the Prefs context sensitive soft key select Misc Prets Options and then select Time pa 2 Press the Change context sensitive soft key Change 3 Press the Up Down navigation key to highlight Time Format in the menu i 4 Press the Change context sensitive soft key change C hange the date format Ld Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 77 Configuring the Avaya 1140E IP Deskphone 5 Press the Up Down navigation key to scroll and highlight a time format 12 hour 24 hour French 6 Choose one of the following Select e Press the Select context sensitive soft key to save the time format and return to the Time Format menu e Press the Back context sensitive soft key to keep the or existing configurations and
308. vember 2013 19 Introduction to the Avaya 1140E IP Deskphone Key Function The keys on either side of the telephone display screen are User defined feature keys with labels that are displayed on the telephone display screen The system administrator can reserve some keys for specific functions during tasks and for advanced configuration You can define these keys for specific functions such as Call Forward O Note The key on the lower right is reserved as your default line key Context sensitive soft keys are located below the telephone display screen The LCD label on the screen above each key changes based on the active feature Use the Volume control buttons to adjust the volume of 4 Volume the ringer handset headset speaker and the e Handsfree feature Press the top button to increase the q Volume volume and press the bottom button to decrease the volume l amp I Mute Press the Mute key to listen to the call without transmitting Press the Mute key again to return to two way conversation The Mute key applies to handsfree handset and headset microphones Note When you enable mute a red LED on the Mute key remains lit A lt Manistee Press the Handsfree key to activate the built in speaker and microphone of the IP Deskphone Note The Handsfree LED indicator on the Handsfree key lights to indicate when handsfree is active Use the Navigation Key Cluster to scroll through me
309. voice message the red Visual AVAYA D Alerter Message Waiting Indicator lights Also when l the ringer sounds this indicator flashes CA When you receive an Instant Message IM the blue AVAYA Visual Alerter Feature Status Indicator lights mT an Copy Press the Copy key to copy contact information from a source such as the Address Book to a destination such as a feature key I Services Press the Services key to access the following features 1 Search search in the local directory personal Address Book and the global directory network Address Book for names and telephone numbers 2 Login log in to your IP Deskphone only when the call server supports multiple user logins 3 Logout log out of your IP Deskphone Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 21 Introduction to the Avaya 1140E IP Deskphone Key O Quit L Msg Inbox LA Shift Outhox RA Directory Function 4 Check For Updates check for the latest software and configuration update for the IP Deskphone 5 Reset Phone reset your IP Deskphone 6 File Manager manage the IP Deskphone file system and USB Devices attached to the IP Deskphone 7 Logging System enable or disable the logging process 8 Phone Information view information about the hardware and software on your IP Deskphone including user and location information Press the Services key twice quickly to access the Network menu
310. w this procedure after the 1120E IP Deskphone and headset are installed and you are using the IP Deskphone for the first time with the headset You can select a headset from the following list of supported headsets e Type 1 Monaural and Binaural Headset Monaural Headset Plantronics Model number H251N Part number 64338 01 with cable Model Number A10 Part Number 66268 02 Binaural Headset Plantronics Model number H261N Part number 64339 01 with cable Model Number A10 Part Number 66268 02 e Type 2 Monaural and Binaural Headset Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 55 Installing the 1140E IP Deskphone Monaural Headset Plantronics Model number HW251N Part number 75100 06 with cable Model Number A10 Part Number 66268 02 Binaural Headset Plantronics Model number HW261N Part number 75101 06 with cable Model Number A10 Part Number 66268 02 e Type 3 Binaural Headset Binaural Headset GN Netcom Model number GN 4800 Part number 48492 09 After you select a headset the corresponding tuning parameters are applied automatically Use the following procedure to select a headset 1 Press Prefs 2 Select Audio 3 Select Headset Type Connecting the LAN ethernet cable Note Your IP Deskphone supports both AC power and PoE options including IEEE 802 3 standard power To use local AC power you can order the optional AC adapter separately To use PoE where p
311. ward and Presence keys are associated to a specific user account when they are created and determine which account s status to affect For more information see User status on page 227 By default you can press a Speed Dial programmed key to initiate a call using the primary account If a line key is pressed to obtain a dialing prompt and then a speed dial key is pressed the account of the line key is used When accounts are registered on different domains you can only program and use speed dial keys with targets that are reachable on the domain of the secondary account It is possible to program and use speed dial keys with targets that are only reachable on the domain of a secondary account The Speed Dial keys always uses the primary account to determine the presence state of the target Instant Message keys always use the primary account because IM support is disabled for secondary accounts Related topics Inbox Outbox IM log on page 226 Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 225 Multiuser Inbox Outbox IM log There is a single Inbox a single Outbox and a single Instant Message log for each profile The detailed view of the call log entry indicates the local account associated to each entry that is the source of outgoing calls and the target of received calls The following figure shows an example of the Inbox in Call Details view From Remote User J remote 1 domain com 01 14 08
312. ween enabling IM audible alerts or disabling IM audible alerts E e Press the Back context sensitive soft key to return to Off the previous menu 2 Press the Select context sensitive soft key 3 Choose one of the following Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 147 Instant Messaging Back Composing an Instant Message When you compose an IM enter the address of the recipient and then enter the message When you reply to an Instant Message the IP Deskphone automatically enters the address For more information see Replying to an Instant Message on page 151 You can also send an IM directly from the Address Book For more information see Viewing the Address Book on page 115 To compose and send an Instant Message 1 Do one of the following Msgs e Press the Msgs context sensitive soft key select Instant Messaging and press the New IM context sensitive soft key e Access the list of IMs by pressing the Expand fixed New IM key To compose an IM from the Avaya 1140E IP Deskphone Address Book select an address and press the Send IM context sensitive soft key SendIM C 2 Press the abc 123 context sensitive soft key to toggle abc between numeric and alphabetic input pm 148 Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Instant Message Inbox Outbox 3 Use the dialpad to enter the addr
313. xt sensitive soft key to return to the previous menu 1 Press the Up Down navigation key to highlight the language file you want to delete 2 Choose one of the following e Press the Delete context sensitive soft key to delete the highlighted language file from the list e Press the Back context sensitive soft key to return to the previous menu Avaya 1140E IP Deskphone with SIP Software User Guide November 2013 239 Advanced features Back ee To delete a log file 1 Press the Up Down navigation key to highlight the log file you want to delete 2 Choose one of the following Delete e Press the Delete context sensitive soft key to delete the highlighted log file from the list e Press the Back context sensitive soft key to return to the previous menu Back C To delete the system file without deleting the user profile 1 Choose one of the following Delete e Press the Delete context sensitive soft key to delete the system file from the list e Press the Back context sensitive soft key to return to the previous menu Back C 2 Log out or restart the IP Deskphone to complete the process To delete all files 1 Choose one of the following T N ext e Press the Next context sensitive soft key to delete the system file and user profile e Press the Back context sensitive soft key to return to the previous menu 240 Avaya 1140E IP Deskphone with SIP Software
314. y used to listen to a call without transmitting These are keys used to scroll through menus and lists that appear on the LCD display screen The term off hook is applied when a the user lifts up the handset b the user presses a line key c the call is automatically answered at the telephone or d a line is automatically selected for an outgoing call This is an active call you park on the server or to another user that can be retrieved from another phone This is a feature that you can use to set a presence state to be displayed to other users This is a fixed key you use to exit an active menu This is a sound indicating that a call you make is ringing at its destination This is a fixed key you can use to connect to your Call Outbox Session Initiation Protocol is an telephony signaling protocol for initiating interactive communication sessions between users This is an IP address that is assigned to a user such as bob ABC123 com that is used to send instant messages IMs and to initiate calls November 2013 307 Soft keys context sensitive Soft keys context sensitive Speed Dial User interface User Profile Visual Alerter This is a set of four programmed keys directly beneath the display area You use these keys to access and select menu items The key names change depending on the state of the display screen A user defined feature key that you press to dial a pre programmed SIP address or tel

Download Pdf Manuals

image

Related Search

Related Contents

Téléchargement  Journal des 50 ans  perfectION Guidebook Calcium  Scarica il manuale di istruzioni  取扱説明書  Recenser en classe toutes les situations  PJ5000U-KLC - RVR Elettronica SpA Documentation Server  Alcatel-Lucent OmniAccess AP93H  Les Traversées Tatihou - Manche Tourisme Professionnels  SOHO NETWORK CAMERA USER MANUAL  

Copyright © All rights reserved.
Failed to retrieve file