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Avaya 1000 Series Video Conferencing Systems Deployment Guide

1. Alarm ID Description Default Default Status Severity ID_FAILED_UPDATE_CONF_STATUS_TO_TERMINATED Failed to update the status of the ON MEDIUM conference 1 to terminated ID_INVALID_RECORDING_PIN Conference 2 could not be ON HIGH recorded ID_NO_FREE_SLOTS_IN_RECORDER Conference 2 could not be ON HIGH recorded ID_PERIODIC_CDR_FAILURE Failed to fetch CDR ON MEDIUM ID_RECORDER_DOWN Conference 2 could not be ON HIGH recorded ID_RECORDING_FAILED_UNREGISTERED_DEVICES Recorder could not record a ON HIGH conference containing MCU ID_UNABLE_TO_MAKE_CALLS Unable to make a call to 1 ON HIGH from 2 ID_UNABLE_TO_MAKE_CALLS_NO_SERVICE_PREFIX Unable to make a call to 1 ON HIGH from 2 MCU does not have a valid service prefix general Alarm ID Description Default Default Status Severity ID_LINK_DOWN Link down ON MEDIUM ID_AUTH_FAIL Authentication failure ON MEDIUM Alarm ID Description Default Default Status Severity ID_LDAP_CONNECT_ERROR Unable to connect to the server ON HIGH LifeSize Alarm ID Description Default Default Status Severity ID_TS_CALL_CAPACITYREACHED Maximum call capacity reached ON MEDIUM for Transit Server 1 ID_TS_DATABASE_PROBLEM Database error for Transit ON HIGH Server 1 ID_TS_LICENSE_EXPIRED Expired license for Transit ON
2. Billing Information Avaya Video Conferencing Manager uses billing information to estimate the cost of calls placed with your audio and video communications devices Click Billing Information to update the cost per KB by location To add or update an entry select the Country State and Call Type and enter the Cost Per KB The currency you choose is used for all entries NOTE Ensure that the country and state are also configured on the devices that you wish to include in the billing reports No data appears in billing reports if the country and state are not set on the devices and in Avaya Video Conferencing Manager Administrator Click Add Update to save your changes before you add or update another entry To delete an entry select the Country State if applicable and Call Type and click Delete Avaya Video Conferencing Manager Deployment Guide Conference Settings Click Conference Settings to modify the following configuration settings for calls and conferences Click Save for your changes to take effect Setting Description Monitor call statistics Select this checkbox to compile statistics for managed calls Show snapshots with call details Select this checkbox to show a snapshot from each participant in a call when viewing a call in progress from the Events page NOTE Snapshots are available for managed LifeSize LG and Avaya devices only Collect call statistics Select this checkbo
3. Avaya Video Enter the email address of the Google Apps user that you created for Avaya Video Conferencing Conferencing Manager in Prerequisites Manager email address Avaya Video Enter the password for the Google Apps user that you created for Avaya Video Conferencing Conferencing Manager Manager email password 13 Avaya Video Conferencing Manager Deployment Guide Avaya Video Conferencing Manager configuration for Microsoft Exchange support Active Directory By default Enable Exchange server integration with Avaya Video Conferencing Manager is selected You can clear this checkbox and enable integration in Avaya Video Conferencing Manager Administrator after the installation completes Optionally you can enter the following information Exchange server requires HTTPS access Select this checkbox if your Microsoft Exchange Server requires HTTPS access Exchange 2003 e Exchange 2007 Exchange 2010 Specify which version of Microsoft Exchange Server you wish to integrate with Avaya Video Conferencing Manager Exchange Server address Enter the Microsoft Exchange Server s IP address NOTE If your Microsoft Exchange Server environment utilizes a Front End FE server or a Client Access Server CAS enter the IP address of the FE or CAS instead Domain Name Enter the domain name for the Microsoft Exchange Server Avaya Video Conferencing Manager email address Enter an em
4. AVAYA Avaya Video Conferencing Manager Deployment Guide August 2011 Avaya Video Conferencing Manager Deployment Guide Avaya Video Conferencing Manager This guide is for network administrators who use Avaya Video Conferencing Manager to manage video and voice communications systems in an IP environment graphical formats Installing Describes the installation and initial configuration Installing and Configuring Avaya process This section also describes how to upgrade Video Conferencing Manager and uninstall Avaya Video Conferencing Manager Managing Describes routine device infrastructure and user Managing Devices management tasks Infrastructure and User Accounts Scheduling Describes events including scheduling calls and Scheduling Events other device events Reporting Describes how to generate reports in data or Generating Reports Administering Describes how to use Avaya Video Conferencing Manager Administrator to change configuration settings in Avaya Video Conferencing Manager Administering Avaya Video Conferencing Manager Reference Lists permissions and alarms User Role Access Alarms by Category Troubleshooting Describes symptoms possible causes and potential solutions to issues you may encounter after installing or upgrading Avaya Video Conferencing Manager Troubleshooting Related documentation is available from support avaya com Avaya Vid
5. When adding or deleting participants to a scheduled call send the meeting update to all participants when prompted The default option sends the update only to affected participants which results in Avaya Video Conferencing Manager deleting the original conference participants from the scheduled call Specifying a Preferred Method of Participation If you integrated Microsoft Exchange Server you can allow participants in video calls scheduled in Avaya Video Conferencing Manager through Microsoft Outlook to specify an external video communications device through which they can be reached By default this feature is disabled Consider enabling this feature if the following conditions exist in your environment e Invitees to video meetings in your organization are mobile but have access to video systems e You wish to allow invitees to video meetings who are external to your organization to include their video communications devices as scheduled participants in calls scheduled through Avaya Video Conferencing Manager NOTE Support for specifying a preferred device is available only for video devices Enabling this feature also allows meeting organizers to convert a call from one that is placed automatically by Avaya Video Conferencing Manager to one that participants place manually To enable this feature select Enable participants to select a preferred method of participation on the Microsoft Exchange Settings page in Avaya Video Confe
6. offense under the applicable law Third Party Components Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements Third Party Components which may contain terms that expand or limit rights to use certain portions of the Product Third Party Terms Information regarding distributed Linux OS source code for those Products that have distributed the Linux OS source code and identifying the copyright holders of the Third Party Components and the Third Party Terms that apply to them is available on the Avaya Support Web site http support avaya com Copyright Preventing toll fraud Toll fraud is the unauthorized use of your telecommunications system by an unauthorized party for example a person who is not a corporate employee agent subcontractor or is not working on your company s behalf Be aware that there can be a risk of toll fraud associated with your system and that if toll fraud occurs it can result in substantial additional charges for your telecommunications services Avaya fraud intervention If you suspect that you are being victimized by toll fraud and you need technical assistance or support call Technical Service Center Toll Fraud Intervention Hotline at 1 800 643 2353 for the United States and Canada For additional support telephone numbers see the Avaya Support Web site http support avaya com Suspected security vulnerabilities with
7. you must enter the full path for Avaya Video Conferencing Manager For example http lt hostname gt avaya Troubleshoot login issues as follows Incompatible version of Adobe Flash Player If Avaya Video Conferencing Manager detects an incompatible version of Adobe Flash Player or Adobe Flash Player is not installed on your system a page appears with a link to installation files for a supported version Launch page does not appear Refer to Troubleshooting Username and password These values were defined when you installed the application and set up User Authentication for the LDAP configuration Cookies Enable cookies for Avaya Video Conferencing Manager to remember the username and password for subsequent sessions if you select Remember me After logging in as a user with administrator privileges you can set up other users Refer to Managing User Accounts 16 Avaya Video Conferencing Manager Deployment Guide 17 Obtaining the License Key To use Avaya Video Conferencing Manager you must configure the software with a license key on the Avaya Video Conferencing Manager CD and activate the software Contact Avaya Technical Services if you do not have a license key and need assistance NOTE After you activate the license key you cannot reuse the key 1 Access Avaya Video Conferencing Manager 2 On the navigation bar click B 3 In the License key section enter the licens
8. Avaya products should be reported to Avaya by sending mail to securityalerts avaya com Trademarks Avaya and Aura are trademarks of Avaya Inc Avaya is a registered trademark of Avaya Inc Avaya Aura is a registered trademark of Avaya Inc All non Avaya trademarks are the property of their respective owners Downloading documents For the most current versions of documentation see the Avaya Support Web site htto www avaya com support Contact Avaya Support Avaya provides a telephone number for you to use to report problems or to ask questions about your product The support telephone number is 1 800 242 2121 in the United States For additional support telephone numbers see the Avaya Web site http Awww avaya com support Patent Notice For patents covering LifeSize products refer to http www lifesize com support legal
9. Configure for Active Directory Ensure that the Active Directory server that you specify is the same one used by your Microsoft Exchange Server Task 3 Enable and configure integration during installation optional You can enable and configure integration during or after installation If you accept the default to enable integration with Microsoft Exchange Server during installation supply the following information e If Microsoft Exchange Server requires HTTPS select the corresponding checkbox e The version of Microsoft Exchange Server that you wish to integrate with Avaya Video Conferencing Manager e Microsoft Exchange Server hostname or IP address e Domain name for the server e Avaya Video Conferencing Manager email address and password from task 1 If you enable and configure integration after the installation completes select configuration options in Avaya Video Conferencing Manager Administrator Read more at Microsoft Exchange Server Settings Task 4 Choose a deployment option Option 1 Create a resource mailbox for each conference room Benefits Limitations With this option Microsoft Outlook users do not need to add the video or voice devices to the meeting request as separate invitees Avaya Video Conferencing Manager automatically places the Users may not want to use video or voice devices in the meetings Users who wish to add an MCU ora video recorder to a call must remember to invite the device a
10. Device Alarms Use the Alarms Configuration page in Avaya Video Conferencing Manager Administrator to choose which alarms Avaya Video Conferencing Manager reports Read more at Alarms Configuration and Alarms by Category View and manage alarms on the Alarms page Viewing Alarms Access the Alarms page in one of the following ways e On the Dashboard click a category in the Alarms section to view a list of alarms in that category On the navigation bar click e On the Devices page click a managed video or voice device Click gt Configuration and View alarms NOTE If View alarms does not appear this feature may not be supported for that device model Refer to View alarms for a list of supported models When you access the Alarms page the most recent 100 entries appear To view the next or additional 100 entries use the page numbers or Go to page box at the bottom of the page Use the Search box at the top of the page to search for information only on the current page of entries Click any column heading to sort all alarms by ascending or descending order based on the information in that column You can choose how alarms appear on the Alarms page in the following ways Columns Click to specify the columns of information that appear for all alarm entries Browse Click to show a list of alarms based on a single criterion and associated value for example all alarms for which the severity is HIGH In Browse
11. New Mailbox 3 Select Room Mailbox for mailbox type and click Next NOTE Select Room Mailbox even if you are creating a mailbox for a device including an MCU as described in Option 2 in Microsoft Exchange Server Integration Overview 4 Create a new user or select a current user if the conference room in which you have your audio and video communications system already has a user in Active Directory 5 Enter an alias for the user and select the appropriate Mailbox database Click Next The mailbox and the corresponding user are created 6 To set up forwarding to Avaya Video Conferencing Manager s listener mailbox double click the mailbox created in step 5 and select the Mail Flow Settings tab Double click Delivery Options 7 Select Forward To and Deliver message to both forwarding address and mailbox and click Browse Select the mailbox you created for Avaya Video Conferencing Manager during installation and click Finish 8 To enable the user so that you can associate it with a video communications system start the Active Directory User Management Console 9 Locate the user you created in step 5 Right click and select Enable 10 Right click and select Reset Password 11 Enter and confirm the password and select Password never expires 12 If you are creating a mailbox for an MCU skip to step 16 13 14 15 16 Avaya Video Conferencing Manager Deployment Guide 28 In Microsoft Outlook Web Access lo
12. On Demand Conference Registering Mailboxes with Devices in Avaya Video Conferencing Manager NOTE Use this procedure to register a mailbox with LifeSize Bridge 1 In Avaya Video Conferencing Manager click on the navigation bar to access the Devices page 2 Use the Browse window to list all managed devices 3 Locate the device you wish to associate with the mailbox or calendar resource that you created in Microsoft Exchange or Google Apps 4 Click BA in the Tools column The Register with mailbox dialog box appears NOTE If this icon does not appear click T and ensure that Register with mailbox is selected in the Tools section Avaya Video Conferencing Manager Deployment Guide 31 5 Enter the mailbox you created for the device and click Register NOTE Video recorders only Do not associate the email address of the mailbox resource that you created for recorders to an individual managed recorder Instead ensure that you entered the email address of the recorder mailbox resource on the Mail Integration Settings page in Avaya Video Conferencing Manager Administrator and assigned recorder affinity to video communications devices in Avaya Video Conferencing Manager Refer to Microsoft Exchange Server Settings or Google Apps Settings and Recorder Affinity Avaya Video Conferencing Manager confirms successful registration by changing the yellow envelope icon from DAL to FA and by writing a confirmation messag
13. RESELLER AND AVAYA RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU AND ANYONE ELSE USING OR SELLING THE SOFTWARE WITHOUT A LICENSE BY INSTALLING DOWNLOADING OR USING THE SOFTWARE OR AUTHORIZING OTHERS TO DO SO YOU ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE INSTALLING DOWNLOADING OR USING THE SOFTWARE HEREINAFTER REFERRED TO INTERCHANGEABLY AS YOU AND END USER AGREE TO THESE TERMS AND CONDITIONS AND CREATE A BINDING CONTRACT BETWEEN YOU AND AVAYA INC OR THE APPLICABLE AVAYA AFFILIATE AVAYA Avaya grants End User a license within the scope of the license types described below The applicable number of licenses and units of capacity for which the license is granted will be one 1 unless a different number of licenses or units of capacity is specified in the Documentation or other materials available to End User Designated Processor means a single stand alone computing device Server means a Designated Processor that hosts a software application to be accessed by multiple users Software means the computer programs in object code originally licensed by Avaya and ultimately utilized by End User whether as stand alone products or pre installed on Hardware Hardware means the standard hardware originally sold by Avaya and ultimately utilized by End User License types Designated System s License DS End User may install and use each copy of the Software on only one Designated Processor unless a different number
14. Video Conferencing Manager Instead Avaya Video Conferencing Manager automatically selects the video conference recorder to use in the call if the meeting organizer invites this resource Enter the recorder resource s email address in Recorder Email on the Mail Integration Settings page in Avaya Video Conferencing Manager Administrator and assign recorder affinity to a video and voice communications device in Avaya Video Conferencing Manager Creating Mailbox Resources in Microsoft Exchange Server When you create mailbox resources in Microsoft Exchange and register your managed systems with those mailboxes Microsoft Outlook users can schedule those devices as required participants or locations in meeting requests Those scheduled meetings then appear as scheduled calls within Avaya Video Conferencing Manager on the Events page Calls scheduled through Avaya Video Conferencing Manager also appear as meetings in Microsoft Outlook thus preventing double booking When you schedule an upgrade a template comparison or take a communications system offline in Avaya Video Conferencing Manager the event is shared with Microsoft Outlook and the device becomes unavailable for scheduling other events 25 Avaya Video Conferencing Manager Deployment Guide 26 Before you create mailbox resources consider the following e If you selected Option 1 Create a resource mailbox for each conference room and you already have room mailboxes in Microsoft Exc
15. Video and voice communications systems Create a resource mailbox in Microsoft Exchange Server for each video or voice system managed by Avaya Video Conferencing Manager Forward each mailbox to the Avaya Video Conferencing Manager mailbox In Avaya Video Conferencing Manager associate the managed video or voice system with the email address of the mailbox resource When Microsoft Outlook users create meeting requests they add the conference rooms and the systems located in each room as separate invitees MCUs Create a resource mailbox in Microsoft Exchange Server for each managed MCU including LifeSize Bridge Forward each MCU mailbox to the Avaya Video Conferencing Manager mailbox and associate the MCU with the email address of the mailbox resource for the MCU Ondemand conferences Create a resource mailbox in Microsoft Exchange Server for each on demand conference Forward the mailbox to the Avaya Video Conferencing Manager mailbox and associate the on demand conference with the email address of the mailbox resource You must also register the on demand conference with a LifeSize Bridge Read more at On Demand Conferences in LifeSize Bridge Video conference recorders To allow meeting participants to select a managed video recorder in a call scheduled through Microsoft Outlook create only one mailbox resource for all managed video recorders Do not associate the email address of this mailbox resource with any device managed in Avaya
16. View the page level tasks that all roles are authorized to perform To view the list of tasks that the administrator engineer and operator roles are authorized to perform on pages and devices refer to User Role Access NOTE You cannot edit or delete the three predefined roles in Avaya Video Conferencing Manager Administrator Engineer and Operator Read more about user accounts and role assignments at Managing User Accounts Creating a Role 1 Click Create New Role 2 Enter a name and a description for the role 3 Inthe Settings section each tab corresponds to a page in Avaya Video Conferencing Manager and the associated tasks that users assigned to the role can be authorized to perform on that page Click each tab to expand the category and select the tasks that you wish to assign to this role NOTE The Reset button clears all selections for the role 4 Click Save Avaya Video Conferencing Manager Deployment Guide 93 5 Custom roles created in Avaya Video Conferencing Manager Administrator are not automatically authorized to perform tasks on devices To assign tasks that can be performed on devices to a custom role refer to Managing Device Permissions Groups for Custom Roles Modifying a Role 1 In Select Role click the custom role you wish to modify You cannot modify or delete the Administrator Engineer or Operator roles 2 If desired revise the name and description for the role 3 In Settings cl
17. a red key indicates an expired license key Update license keys manually by clicking the key icon Or update multiple managed LifeSize video systems by using a batch file and the Avaya Video Conferencing Manager Administrator utility Refer to Administering Avaya Video Conferencing Manager Backing up a Device You can back up and restore configuration settings for individual LifeSize Avaya and LG video systems only NOTE A backup can only be restored on the device from which it was generated Backup and restore operations are an extension of the templates feature Read more at Using Templates to Configure Devices You can perform incremental backups over time and restore them at a later time from the Templates page Follow these steps to back up a device 1 Click on the navigation bar to access the Templates page In Actions choose Backup device Click Submit In the Backup Device dialog box choose the device that you want to back up Enter a description for the backup Click OK NO SF w BV Name the backup file and save it Restoring a Device from a Backup 1 Click 2 In Actions choose Restore device 3 Click Submit 4 In the Restore device dialog box choose the device to restore Avaya Video Conferencing Manager Deployment Guide 61 5 Choose a backup NOTE A backup can only be restored on the device from which it was generated 6 Click OK Registering a Device to a Gatekeeper Re
18. a scheduled event NOTE To delete a scheduled upgrade in the Display list select All scheduled upgrades click the event gt and Delete Viewing Upgrade Schedules You can view upgrade schedules by choosing Scheduled Upgrades in the Display list Troubleshooting Partially Successful Upgrades If the status of a completed upgrade is Partial success the event includes more than one device and only some of the devices upgraded successfully Double click the event to view the status of the upgrade for each device and identify which devices failed to upgrade Avaya Video Conferencing Manager Deployment Guide 75 Scheduling Offline Time for a Device You can take a managed device excluding gatekeepers and gateways offline for a specified period of time so that Avaya Video Conferencing Manager users and those using an integrated third party scheduler cannot use the device in any scheduled events or manage the device in Avaya Video Conferencing Manager during that time period This may be useful for example when you need to perform maintenance on a device for an extended period of time or isolate a device for dedicated use by a particular group of users If the device is scheduled to participate in another event during the offline time period Avaya Video Conferencing Manager does the following e Deletes the scheduled event if the event depends on the device or modifies the scheduled event by deleting the device from the e
19. affinity Read more at Using Cascading MCUs Avaya Video Conferencing Manager Deployment Guide Recorder Affinity If your installation includes managed video conference recorders assign each video system affinity to a recorder to enable Avaya Video Conferencing Manager to automatically select a recording host when a meeting organizer schedules a call through a third party scheduler or from the Events page Scheduling calls may fail if an appropriate recorder is not available Avaya recommends that if your installation includes managed video recorders that you set affinity to these recorders on all applicable managed video systems If your installation includes LifeSize Video Center and Avaya systems supported with LifeSize Video Center set recorder affinity on the Avaya systems to LifeSize Video Center and define a default recording key Assigning a default recording key to use when a Avaya video system is the recording host in a call ensures that if recorder affinity is not assigned Avaya Video Conferencing Manager can automatically select a LifeSize Video Center to use and associate a recording key When a meeting organizer or a Avaya Video Conferencing Manager user schedules a call to be recorded Avaya Video Conferencing Manager chooses a managed video conference recorder based on assigned recorder affinity e If LifeSize Video Center is managed by Avaya Video Conferencing Manager and a participant in the call is a Avaya system
20. are configured to allow incoming traffic on this port Scheduling with Radvision and LifeSize MCUs TCP port 3336 Avaya Video Conferencing Manager uses this port when scheduling conferences through Radvision and LifeSize MCUs User interface TCP and UDP port 80 The user interface is hosted on IIS on port 80 TCP port 443 Used for the SSL option TCP port 4296 Used for dynamic updates Adobe Flash security TCP port 843 Avaya Video Conferencing Manager requires TCP port 843 for Adobe Flash security Adobe Flash clients retrieve a master policy file from this port on the server Device Management Avaya Video Conferencing Manager supports device management through the following standard APIs Communication with these devices is through default ports provided for FTP SNMP and HTTP Protocol Ports Description FTP TCP port 21 Outbound communication from Avaya Video Conferencing Manager to Codian Tandberg and Polycom devices Telnet TCP port 23 Outbound communication from Avaya Video Conferencing Manager to Tandberg devices TCP port 24 Outbound communication from Avaya Video Conferencing Manager to Polycom devices SSH TCP port 22 Outbound communication from Avaya Video Conferencing Manager SNMP v1 v3 UDP port 161 Inbound communication Avaya Video Conferencing Manager connects to this port on a device to retrieve data from the device UDP port 162 A
21. both Avaya Video Conferencing Manager Administrator and on the Device details page Avaya Video Conferencing Manager Deployment Guide 48 Follow these steps to specify a trap destination to forward traps from a single device 1 On the Devices page use the Browse window to list managed devices 2 Double click the device entry or click the device entry Configuration and View details 3 Click the Northbound tab NOTE _ If trap forwarding is disabled in Avaya Video Conferencing Manager Administrator the Northbound tab on the Device details page is not available 4 Click Add 5 Enter the following information about the SNMP trap destination IP address port number on which the remote SNMP manager is listening for traps username not to exceed 40 characters password not to exceed 40 characters 6 Click Save The entry appears in the table above Add NOTE To edit or delete an SNMP trap destination click E or in the Actions column Avaya Video Conferencing Manager Deployment Guide Managing a Device Through Email If you integrated Microsoft Exchange Server with Avaya Video Conferencing Manager Avaya Video Conferencing Manager administrators can send management commands to managed video devices by email The To field of the email message must contain the email address of one or more managed devices Administrators can send an email as plain text HTML or rich text The Subject field mus
22. by click a criterion and then click a value in the menu that appears below the list The list of alarms that appears refreshes automatically when you click a value You can select multiple values by using the Shift or Ctrl keys Click Show all to clear the list and show all alarms Refresh Click wy to refresh alarm entries on the current page Search Click Q to search for alarms based on one or more selected criteria and associated values Click Show all to clear a search and show all alarms Avaya Video Conferencing Manager Deployment Guide 56 Choosing a Management Option Manage a single alarm or multiple alarms with Shift or Ctrl these ways View alarm details Double click and alarm entry or click an alarm entry gt and View details Acknowledge an alarm Click an alarm entry gt and Acknowledge alarm The alarm becomes inactive NOTE View acknowledged alarms in the Browse window by clicking Acknowledged by in Browse by You can also click an alarm entry and Acknowledge alarm with resolution Enter information up to 500 characters about how the issue was resolved NOTE Users must be authenticated to acknowledge alarms even if they are not logged in to Avaya Video Conferencing Manager when doing so for example when acknowledging an alarm from the email notification Unacknowledge an acknowledged alarm Use the Browse window to list acknowledged alarms Click an acknowledge
23. e Periodic reports Call statistics Summary reports Manager summary includes traffic protocol traffic success traffic failure and error summary e Location audit report In conferences involving multiple managed devices the aggregate CDR begins when the first device joins and ends when the last device exits the conference Affected reports include e Periodic reports Device specific reports e Summary reports Manager summary includes device summary and device call minutes and Device utilization reports e ROI reports Device utilization report Device specific utilization report and Individual utilization and ROI reports included in the Manager summary Avaya Video Conferencing Manager Deployment Guide Viewing System Audits The System Audit page shows actions performed in Avaya Video Conferencing Manager e bya selected user e automatically by the Avaya Video Conferencing Manager server during a server session or by a logged in user during a server session e onamanaged device NOTE Actions performed on managed LifeSize Desktop installations are viewable in the Operation history window on the LifeSize Desktop page Access the System Audit page by clicking B on the navigation bar The default view shows the first 100 entries To view the next or additional 100 entries use the page numbers or Go to page box at the bottom of the page Use the Search box at the top of the page to search for information on the c
24. for Template Application Errors Errors during the application of a template do not abort the process but are instead collected and noted in the log Follow these steps to check for errors during a template application 1 Access the Templates page 2 In Actions select View logs and click Submit Failed parameters identifies parameters that were not updated correctly during the template application Avaya Video Conferencing Manager Deployment Guide 74 Scheduling a Device Software Upgrade To schedule the application of one or more software upgrade packages to your devices follow these steps 1 2 0 N o n B Click to access the Events page In Actions choose Schedule Upgrade NOTE You can also schedule an upgrade from the Devices page Refer to Device Management Overview Enter a name for the upgrade the start and end time for the upgrade and identify the device or devices you want to upgrade NOTE Inan installation that uses ADAM for user authentication you cannot schedule upgrades beyond six months Choose a Make and Model of the device you want to upgrade In Select devices select the individual devices In Packages choose the package you wish to apply To upgrade a device that requires a registration key enter the key in Register Key Click Schedule to schedule the upgrade or click Apply Now to start the upgrade immediately If you choose Schedule the event appears on the Events page as
25. in use If one or more are in use some other application or service is using those ports and may interfere with the proper execution of the application Northbound Settings Click Northbound Settings to enable or disable forwarding of SNMP traps alarms and configure trap destinations to which Avaya Video Conferencing Manager forwards traps from all managed video and voice communications devices By default SNMP trap forwarding is enabled If you configure trap destinations in Avaya Video Conferencing Manager Administrator Avaya Video Conferencing Manager forwards traps from all managed video and voice communication devices to these destinations To specify trap destinations for a single device use the Northbound tab on the Device details page of the device Refer to Forwarding SNMP Traps with Northbound Settings Clear the Enable Avaya Video Conferencing Manager Northbound Settings checkbox and click Save to disable SNMP trap forwarding NOTE Clearing this checkbox disables SNMP trap forwarding from all managed video and voice devices This also removes access to the Northbound tab on the Device details page of all devices and disables forwarding traps to any device specific destinations specified on the Northbound tab If you disable trap forwarding refresh your browser before accessing the Device details page for a managed video or voice device Add a trap destination for forwarding SNMP traps for all managed video and voice device
26. of MCU calis Video devices Devices vath no call activity Phones Devices used at laast once MCUs Total duration of cals in minutes Gatekeepers Devices participating in a call Devices being upgraded Licenses remaining Licenses in use Currently in progress Scheduled for the next 24 hours Scheduled for the naxt week Scheduled for the next month Local time 6 1 2010 01 46 PM a Server time 6 1 2010 01 46 PM Version 4 6 00 Click any row in the following sections of the dashboard to obtain more detailed information or perform management tasks e Device Inventory Lists the number of known devices and the total number of licenses purchased and in use e Upgrades Lists scheduled and in progress device upgrades e Call History Lists call history and statistics at a glance e Alarms Lists current alarms and alarm history e Calls Lists current and scheduled calls Click tt to return to the Avaya Video Conferencing Manager Dashboard from any screen and oa to log off from Avaya Video Conferencing Manager i 20 Avaya Video Conferencing Manager Deployment Guide 21 The navigation bar at the bottom of the screen provides access to the following features and functionality View and manage alarms Discover and manage devices in the network View manage and schedule calls template actions device offline schedules and upgrades Generate a variety of periodic reports inventories summaries and diagnostics Creat
27. of the recipient who will receive alerts This value is required for alerts From Email Address Enter the email address that will appear as the From address of an alert message for example AVCM example com Use https Enabled by default Specify whether to use SSL for communication between the Avaya Video Conferencing Manager server and the web clients or to use HTTP NOTE If you intend to manage LifeSize Desktop select this option or enable it manually after installation on IIS on the server To learn how to set up an HTTPS service in IIS refer to http support microsoft com kb 324069 Make Avaya Video Conferencing Manager the default web site Choose Yes for the server s hostname to be an alias for the Avaya Video Conferencing Manager URL Users can enter this hostname in their browsers to access Avaya Video Conferencing Manager For example http lt hostname gt 12 Avaya Video Conferencing Manager Deployment Guide Avaya Video Conferencing Manager Server LDAP Configuration ADAM Settings From the ADAM Server IP list select the IP address for the ADAM server NOTE You cannot modify Port Enter the domain suffix for the ADAM directory tree structure For example example com User Authentication Select and enter values for one of the following user authentication methods You cannot change user authentication methods after installing the application Configure for ADAM
28. the following steps to discover the devices registered to the gatekeeper 1 On the Devices page locate each entry for a discovered gatekeeper 2 Click the entry click gt and then click Discover registered devices The status of the discovery appears at the bottom of the page and the device list refreshes automatically Managing LifeSize Gatekeeper with Avaya Video Conferencing Manager 1 On the computer on which LifeSize Gatekeeper is installed open the Windows Services window 2 Right click SNMP service and click Properties 3 Click the Security tab 4 Select Accept SNMP packets from any host or add the IP address of the Avaya Video Conferencing Manager server in Accept SNMP packets from these hosts 5 Ifthe value of Community in the Accepted community names dialog box is not public note the value that appears and do the following In Avaya Video Conferencing Manager access the Passwords page a b Inthe SNMP v1 SNMP v2 section of the page click Avaya for Make name 9 In Community string enter the value that you noted at the beginning of this step d Click Add Avaya Video Conferencing Manager Deployment Guide Avaya Video Conferencing Manager Dashboard As shown in the following example the Avaya Video Conferencing Manager Dashboard provides a comprehensive view of your systems and their status Avaya Video Conferencing Manager Dashboard All devices Total nurnber of calls Managed Total number
29. user passwords outside of Avaya Video Conferencing Manager Adding Users from ADAM If you chose ADAM for user authentication when you installed Avaya Video Conferencing Manager you can add new users as follows 1 In Actions choose Add new user and then click Submit 2 Enter information in all required fields A red star appears next to a field that is required NOTE Passwords for ADAM or AD LDS users are case sensitive 3 Click Save Modifying a User Account Only the superuser that you specified for logging in to Avaya Video Conferencing Manager when you installed the product can modify another user s account Other administrators engineers and operators can modify their own accounts except their login name or user role To modify an existing user account follow these steps 1 Click a to access the User Management page 2 Double click the entry or click the entry gt and Modify User 3 In the Modify user dialog box update the fields you wish to change Only the superuser specified during installation can assign a different role to the user in this step Refer to Managing User Accounts 4 Click Save Deleting a User Account Only the superuser that you specified for logging in to Avaya Video Conferencing Manager when you installed the product can delete a user account 1 Click a to access the User Management page 2 Double click the entry or click gt and Delete User 3 Click Yes to co
30. Applications and Comparisons You can schedule the application of a template to a device and make the template application recurrent Alternatively you can schedule comparisons of templates to the settings of a managed device or devices Avaya Video Conferencing Manager generates a report of the differences between the template and the settings on the devices and sends it to the email address or addresses you have set up as alert destinations either during installation or in the Avaya Video Conferencing Manager Administrator Email Settings page You can also make these comparisons recurrent Complete the following steps to schedule template actions 1 Click to access the Events page 2 In Actions choose Schedule Template and then click Submit 3 Enter the details for the template action a Enter aname for the action b Enter a start and end date and time c Select the Make Model and Version If you select common for Model the action only affects the settings that the devices share with the template d Select the devices to which you want to apply or compare to the template e In Template name select the template f In Job Type select Compare or Apply g Click Recurrence to set up a regularly occurring template action NOTE Inan installation that uses ADAM for user authentication you cannot schedule template events to recur beyond six months h Click Schedule The event appears on the Events page Checking
31. Apps Premier Edition account Refer to the Google Apps web site Log in to your Google Apps control panel On the Dashboard ensure that the Email and Calendar services are active Refer to the documentation for Google Apps if these services are not active Avaya Video Conferencing Manager Deployment Guide 29 Create a user in Google Apps for Avaya Video Conferencing Manager Refer to the Google Apps Admin Help for creating a new user Avaya recommends that you give this user a first and last name and a username that clearly identifies it as the Avaya Video Conferencing Manager user Make note of the username and email address of this user You will need this information if you choose to configure Google Calendar integration settings when you install Avaya Video Conferencing Manager or if you choose to configure these settings in Avaya Video Conferencing Manager Administrator after installing Avaya Video Conferencing Manager NOTE Avaya Video Conferencing Manager does not support single sign on in Google Apps Configuring Google Apps for Use with Avaya Video Conferencing Manager 1 Ensure that you have a calendar resource to associate with each video or voice communications device MCU and on demand conference for scheduling with Google Apps Calender You can use an existing conference room resource for devices that reside in the conference room or create a new resource for each device Because MCUs reside on the network rather than i
32. Device Management Overview Available options depend on the device s type and status Click a device entry and gt to view the tasks available for that device NOTE A task that appears unavailable for selection indicates that the user does not have permission to perform that task Read more at Managing Device Permissions Groups for Custom Roles Menu Option Submenu Option Device Type Description Manage None All discovered but This option appears if you clear the Start selected unmanaged devices managing once discovered checkbox during device device discovery Read more at Discovering Devices 37 Avaya Video Conferencing Manager Deployment Guide Menu Option Submenu Option Device Type Description Discover None Gatekeepers Refer to Discovering Devices Registered to a registered Gatekeeper devices Configuration View details All managed and Refer to Device Details for viewing device details external devices of managed devices Refer to Managing External Devices for viewing details of an external device Launch All managed devices Launches the device s browser interface to browser access the configuration options on that device interface Change All managed devices Refer to Managing Device Passwords password except gatekeepers gateways LifeSize Networker LifeSize Multipoint Radvision MCUs Sony PCS XG80 LifeSize Video Center and LifeSize Bridge View ala
33. Device Status Not Updating Device status may fail to update dynamically if other services or applications are listening on ports 161 or 162 Ensure that only Avaya Video Conferencing Manager is listening on these ports Read more at Ports Avaya Video Conferencing Manager Deployment Guide 109 Login Issues If the Avaya Video Conferencing Manager launch page does not appear when you attempt to access the user interface do the following on the computer on which Avaya Video Conferencing Manager is installed Access Windows Services and ensure that the IIS Admin service is started If you installed Avaya Video Conferencing Manager by upgrading from a previous version reset the IIS service Start gt Run and enter iisreset Access Avaya Video Conferencing Manager Administrator and do the following 1 Click Diagnostics and ensure that the status of all services listed in the Service Name column is Running Click LDAP Settings Ensure that the IP address that you selected for the ADAM server during installation is correct If it is not select the correct IP address and click Save If you are still unable to connect to the web server you may need to reassign the server certificate to correct the problem b 90 Oo ON SY Gi e O i oO From Start gt Run enter inetmgr Expand the tree to expose the Default Web Site node Right click the Default Web Site node and click Properties Click the Directory Security tab and clic
34. From the Schedule Call page click the link to open the Device details page Changing the service prefix on the Device details page when scheduling a call changes the prefix only for that call 3 On the System information tab in the Device details page locate the Generic properties page Avaya Video Conferencing Manager Deployment Guide 47 4 In Service prefix click the service prefix you wish to use The maximum bandwidth and maximum participants for that prefix appear below the list NOTE Ifthe service prefix you select is subsequently deleted on the MCU Avaya Video Conferencing Manager chooses the next available prefix with the highest bandwidth allowed If no services are registered on the MCU a scheduled call with this MCU fails 5 Click Save Forwarding SNMP Traps with Northbound Settings Avaya Video Conferencing Manager supports management of video communications devices through SNMP a standard mechanism for tracking configuration and status of a system SNMP allows for connection to third party management frameworks Using SNMP version 3 you can send SNMP traps from Avaya Video Conferencing Manager to a management system such as a northbound SNMP receiver This functionality is useful to networking companies using trap complexes You can configure one or more SNMP trap hosts and send copies of traps for further use with data mining tools to show trends on the network Trap forwarding in Avaya Video Conferencing
35. HIGH Server 1 103 Avaya Video Conferencing Manager Deployment Guide Alarm ID Description Default Default Status Severity ID_TS_TUNNEL_DOWN Tunnel is down for Transit ON MEDIUM Server 1 ID_PROVISION_FAILED Provisioning failed for 1 ON MEDIUM ID_TS_CALL_REACHING_MAXCAPACITY Approaching maximum call ON MEDIUM capacity for Transit Server 1 ID_SYSTEM_HEAT_STATUS_OVERHEATED System is overheated ON HIGH ID_SYSTEM_HEAT_STATUS_WARNING System heat status is abnormal ON MEDIUM Avaya Video Conferencing Manager Alarm ID Description Default Default Status Severity ID_CALL_STATS_ALARM A call statistics threshold ON HIGH violation has occurred ID_DEV_LICENSE_NOT_SUPP Device license is not supported ON HIGH ID_DEV_STATUS_INAPPROPRIATE_FOR_DEL Device deletion failed Device ON HIGH status is not appropriate for deletion ID_DEVICE_DOWN The device is not running ON HIGH ID_DEVICE_DOWN_BETWEEN The device was not running ON HIGH ID_DIR_CREATE_FAIL Failed to create the required ON MEDIUM directory structure ID_EXCHANGE_CONTROL_INTEGRATION_DOWN Integration with Microsoft ON HIGH Exchange Server i
36. Manager is available only for managed video and voice devices This feature is not available for managed gatekeepers gateways video conference recorders and MCUs You can specify external SNMP trap destinations to which Avaya Video Conferencing Manager forwards traps from a single managed device using the Northbound tab on the Device details page of the device You can also use the Northbound Settings page in Avaya Video Conferencing Manager Administrator to specify global trap destinations to forward all traps from all managed video and voice devices or to enable or disable trap forwarding If you configure global trap destinations each global trap destination is indicated by D on the Northbound tab on the Device details page of each managed video and voice device You cannot edit a global trap destination from the Device details page By default trap forwarding is enabled To disable trap forwarding clear the Enable Avaya Video Conferencing Manager Northbound Settings checkbox on the Northbound Settings page in Avaya Video Conferencing Manager Administrator and refresh your browser If you disable trap forwarding the Northbound tab on the Device details page does not appear NOTE If you configure global trap destinations in Avaya Video Conferencing Manager Administrator and trap destinations on the Device details page for a single device Avaya Video Conferencing Manager forwards traps for that device to all trap destinations specified in
37. Managing Devices This section describes device management tasks Navigation Device Status Device Tools Browsing Devices Refreshing Device Information Overview Device Management Overview Device Details Management Managing External Devices tasks Managing Device Passwords Sending a Message to a Device MCU Affinity Recorder Affinity Setting a Default Service Prefix for an MCU Forwarding SNMP Traps with Northbound Settings Managing a Device Through Email Click on the navigation bar or click any device category in Device Inventory on the Dashboard to access the Devices page By default the following information appears for each device Status Status of the managed device Additional status information appears at the bottom of the page when you perform an action on the page Read more at Device Status System Name You can edit the system name of a managed device by double clicking this field in the entry for a device and entering a new value You can enter only the following characters in the this field A Za z0 9 amp _ lt gt 2 5 Make Indicates the device brand name Example LifeSize Polycom or Tandberg Model Defines the device model name Example Team 220 Device Type Shows a pictorial representation of the device type If the type is unknown appears Tools Device specific tools Read more at Device Tools Click to select additional
38. No System Audit Page Task Administrator Engineer Operator View details Yes Yes Yes Export all to CSV Yes No No Export all to PDF Yes No No Export selected CSV Yes No No Export selected PDF Yes No No 99 LifeSize Desktop Page Avaya Video Conferencing Manager Deployment Guide Task Administrator Engineer Operator View details Yes Yes Yes Manage LifeSize Desktop Yes Yes No Unmanage Yes Yes No Delete LifeSize Desktop Yes Yes No Change password Yes Yes No Create template from the Yes Yes No device Apply template Yes Yes No View operation history Yes Yes No Deactivate license Yes Yes No Activate license Yes Yes No Manage groups Yes Yes No LifeSize Desktop Yes No No provisioning Export all LifeSize Desktop Yes Yes No instances as CSV Export all LifeSize Desktop Yes Yes No instances as PDF Help Page Task Administrator Engineer Operator Access Help for using Avaya Yes Yes Yes Video Conferencing Manager Device level Permissions Task Administrator Engineer Operator View devices Yes Yes Yes View details Yes Yes Yes Launch browser interface Yes Yes No Update password Yes Yes No Change password Yes Yes No View alarms Yes Yes No Schedule upgrade Yes Yes No 100 Avaya Video Conferencing Manager Deployment Guide Task Admi
39. Polycom and Tandberg video communications systems If not acknowledged the message closes after 10 seconds on Avaya LG and LifeSize video communications systems only To send a message follow these steps 1 On the Devices page use the Browse window to list all managed devices 2 Locate the entry for the device and click in the Tools column NOTE If this icon does not appear click and ensure that Send message is selected in the Tools section 3 Enter a message Only ASCII characters are allowed The maximum number of characters allowed depends on the device s make Avaya 200 LG 200 LifeSize 200 Polycom 100 Tandberg 40 NOTE To send the same message to multiple devices use the Shift or Ctrl keys to select the devices and then click The maximum number of characters allowed when multiple devices are selected is limited to the make with the fewest number of characters allowed 4 Click Send message Avaya Video Conferencing Manager Deployment Guide 44 MCU Affinity Use cascading MCUs to connect calls between two groups of participants Each groups communication is channeled through one MCU and the MCUs pass the bundled communication between each other greatly reducing the bandwidth needed for the groups to communicate with each other To use this feature when scheduling a call the devices in the call must be assigned affinity to an MCU Assigning MCU affinity to devices has addi
40. Required for Google Apps Gmail and Google Calendar Create a user account for logging in to Avaya Video Conferencing Manager Enter a username and password OR e Configure for Active Directory Required for Microsoft Exchange Server the Active Directory server must be the same one used by your Exchange Server Specify an existing domain and an existing user account for logging in to Avaya Video Conferencing Manager The specified user must be configured so that passwords never expire Avaya Video Conferencing Manager uses Active Directory to access the user accounts for authentication purposes only and does not add delete or modify user accounts The machine on which you are installing Avaya Video Conferencing Manager must already be on the domain if you choose this option The user you define in this step must have administrator privileges and the password is case sensitive Because this user can edit and delete all user accounts ensure that you store the login credentials in a safe place Depending on the user authentication method you chose a configuration dialog box appears for Google Calendar or Microsoft Exchange Configuration for Google Calendar support Microsoft ADAM By default Enable Google Calendar Integration is selected You can clear this checkbox and enable integration in Avaya Video Conferencing Manager Administrator after the installation completes Optionally you can enter the following information
41. TE Depending on how your administrator configured Avaya Video Conferencing Manager you may need to add the video or voice devices as separate invitees or just the conference rooms in which the devices reside Read more at Task 4 Choose a deployment option If a PIN is required for the call and Avaya Video Conferencing Manager is configured to automatically generate a PIN for calls scheduled with an MCU from Microsoft Outlook Avaya Video Conferencing Manager sends the PIN to the meeting organizer in the confirmation email when the call is scheduled You can modify the PIN only from Avaya Video Conferencing Manager Avaya Video Conferencing Manager sends an email to the meeting organizer indicating the new PIN For more information about configuring Avaya Video Conferencing Manager to automatically generate a PIN for calls scheduled from Microsoft Outlook refer to Microsoft Exchange Server Settings Optional Selecting an MCU Add an MCU to the meeting request in the same manner that you add other invitees Only one MCU is allowed in a call scheduled from Microsoft Outlook If you choose more than one Avaya Video Conferencing Manager selects an MCU for you and notifies you of the selection in the confirmation email that it sends when you schedule the call Optional Selecting an on demand conference Add an on demand conference to the meeting request in the same manner that you add other invitees If you invite a LifeSize Bridge and an on deman
42. _CALL_ FAILED Call failed ON MEDIUM ID_POLYCOM_JITTER_EXCESSIVE Jitter is excessive ON HIGH ID_POLYCOM_LATENCY_EXSS Latency is excessive ON HIGH ID_POLYCOM_LINE_DOWN Line down ON MEDIUM ID_POLYCOM_LOGIN_FAILED Login failed ON MEDIUM ID_POLYCOM_MAIN_CAM_DOWN Main camera is not running ON MEDIUM ID_POLYCOM_MIC_CHANGE Microphone change ON MEDIUM ID_POLYCOM_PERCENT_PACK_LOSS_EXSS Percentage of packet loss is ON HIGH excessive software upgrade Alarm ID Description Default Default Status Severity ID_SW_UPGRADE_CANCELLED_NOW The upgrade could not occur ON HIGH since the device is currently not reachable ID_SW_UPGRADE_FAILED The software upgrade failed ON HIGH ID_SW_UPGRADE_FAILED_LOGIN The software upgrade failed ON HIGH because of a login failure ID_SW_UPGRADE_FAILED_PACKAGE_NOT_FOUND The software upgrade failed ON HIGH because the file 1 does not exist 105 Tandberg Avaya Video Conferencing Manager Deployment Guide 106 Alarm ID Description Default Default Status Severity ID_TANDBERG_GENERAL_ERR callLastError has been set witha ON MEDIUM new message indicating a codec problem Check SNMP MIB for more info ID_TANDBERG_IP_AUTH_FAIL IP authentication failure ON MEDIUM ID_TANDBERG_LOW_BATTERY Low battery ON MEDIUM ID_TANDBERG_LOW_SPEEDING Down speeding ON MEDIUM Avaya Video Conferencing Mana
43. _DEV_LIST Failed to launch conference 1 Empty device list ON HIGH CONF_LAUNCH_FAIL_INSUFFICIENT_DEV Failed to launch conference 1 Not enough devices are running ON HIGH CONF_LAUNCH_FAI 1ED_NO_DEV Failed to launch conference 1 No managed devices found ON HIGH _CONF_SAVE FAILED Failed to save conference 1 No managed devices were found ON HIGH ID_CONF_TERMINATION_PENDING Conference 1 is pending termination ON HIGH ID COULD_NOT RECORD_THE CONFERENCE Conference 2 could not be recorded ON HIGH ID DEL_CONF_FAILED_DB ERROR Failed to delete conference 1 from the conference table a database error occurred ON MEDIUM ID DEL_CONF_FATLED_NO_MATCH_FOUND Failed to delete the conference 1 from the conference table No matching conference was found ON MEDIUM ID_ DESKTOP_REPORT_PROBLEM The LifeSize Desktop instance 1 has reported a problem ON HIGH ID_ DEVICE_LICENSE_HAS_ EXPIRED 1 devices are approaching renewal ON HIGH Avaya Video Conferencing Manager Deployment Guide
44. abled Enabling this feature also enables the meeting organizer to specify whether to place the call automatically by Avaya Video Conferencing Manager or place the call manually by the meeting participants CAUTION Enabling this feature allows a meeting invitee to add an external device to Avaya Video Conferencing Manager s database without having a Avaya Video Conferencing Manager user account Read more at Specifying a Preferred Method of Participation Maximum number of days for schedules to be allowed within Set the maximum scheduling timeframe Microsoft Exchange Server IP Enter the IP address of the Microsoft Exchange Server Microsoft Exchange Server Domain Enter the Microsoft Exchange server domain name Microsoft Exchange User Enter the username of the Avaya Video Conferencing Manager email account in Microsoft Exchange This is the account Avaya Video Conferencing Manager monitors to provide scheduling integration with Microsoft Exchange Server Avaya Video Conferencing Manager Email Enter the email address of the account Avaya Video Conferencing Manager monitors to provide scheduling integration with Microsoft Exchange Server Read more at Avaya Video Conferencing Manager email address Password Enter a password for the Avaya Video Conferencing Manager email account Recorder Email Enter the email address of the resource mailbox that you created for managed video conference rec
45. ad more at Integrating a Third Party Scheduler Indicates whether affinity to an MCU is set on the device Read more at MCU Affinity y 4 Indicates whether affinity to a recorder for recording video conferences is set on a device Read more at Recorder Affinity P ez Indicates whether the device has been registered with a gatekeeper Read more at Registering a Device to a Gatekeeper Indicates whether the device has a valid green expiring yellow or expired red license key Available for LifeSize devices only Read more at Managing Device License Keys View the device s calendar Read more at Scheduling a Conference in Avaya Video Conferencing Manager Opens a text box for sending a message to the device The message appears in the display of the device Read more at Sending a Message to a Device 3233 pe 35 Avaya Video Conferencing Manager Deployment Guide 36 Browsing Devices Click MA to open the Browse window at any time to choose a category of devices to view The number of devices x in that category and the total number of devices y appear on the Devices page heading as Devices x y The total can include devices that are managed discovered discovered but login failed and external devices To search for a single device enter any alphanumeric string in the Search field at the top of the page This field is case sensitive Browse by Description Status The ALL
46. ail address For example AVCM example com This is the email account Avaya Video Conferencing Manager monitors to provide scheduling integration with Microsoft Exchange Server Set the size of this mailbox to 500 MB Log in to the account in Microsoft Outlook at least once to make it available for Avaya Video Conferencing Manager While logged in ensure the email box is set to the correct time zone Avaya recommends that you set the archive interval for the Avaya Video Conferencing Manager mailbox to one week to prevent this mailbox from exceeding its storage limit CAUTION This email box must be dedicated for use by Avaya Video Conferencing Manager Do not send general email to it or use it to send email You must not open this email box or modify any email messages in it Doing so will interfere with the integration of Microsoft Outlook scheduling with Avaya Video Conferencing Manager scheduling Avaya Video Conferencing Manager password Enter a password for the Avaya Video Conferencing Manager email box NOTE Restart your computer to ensure that the changes take effect If the installation fails refer to Troubleshooting 14 Avaya Video Conferencing Manager Deployment Guide 15 Upgrading Avaya Video Conferencing Manager The Avaya Video Conferencing Manager installation program installs the Microsoft NET Framework 2 0 if not already installed During an upgrade the Avaya Video Conferencing Manager inst
47. aller changes the ASP NET version of all web sites installed in IIS to v2 0 Other web sites installed in IIS that are not running in their own application pools may not function properly after the upgrade To work around this issue after performing the upgrade refer to Troubleshooting Upgrade Prerequisites Before you upgrade your Avaya Video Conferencing Manager installation complete the following tasks e Avaya recommends that you back up your Avaya Video Conferencing Manager database before performing an upgrade Refer to the product documentation for the version of Avaya Video Conferencing Manager from which you are upgrading for backup instructions e Create a backup copy of the SharedXML folder and the config files that are located in the installation folder e Install Microsoft ADAM or AD LDS Read more at Installing Microsoft ADAM or AD LDS e Ensure that the server on which Avaya Video Conferencing Manager is installed has at least 35 GB of free disk space Ensure that the server on which Avaya Video Conferencing Manager is installed does not have an Active Directory installation and is not a domain controller e Ensure that you have administrator rights to perform the upgrade e Ensure that Avaya Video Conferencing Manager is not in use during the upgrade e If OpenSSL exists on the server ensure that the version is 0 9 7 or later Read more at OpenSSL version Performing an Upgrade 1 Ensure that you complete a
48. anaged devices Add a displayed device by clicking it and clicking the Add button or by double clicking the device You can select multiple devices with the Ctrl or Shift keys If you add more than two devices Avaya Video Conferencing Manager automatically selects the first multipoint capable device added as the host If you add more devices to the call than the device currently hosting the call can handle Avaya Video Conferencing Manager automatically reconfigures the call with a more capable host You can also change hosts by dragging and dropping a participating device on the device currently selected as the host To add an external device that is not available for selection in the Add Device dialog box click Add External Device Specify the protocol to use to connect to the device enter the IP address or number to use to dial the device and click To record this call by including a managed video recorder select Record this call If you select a LifeSize Video Center Recording key appears The default key entered in Avaya Video Conferencing Manager appears if recorder affinity was assigned If you enter a different key it must be a valid key in the selected LifeSize Video Center Read more at Recorder Affinity NOTE If you are scheduling a call by clicking a video recorder from the Devices page Record this call is automatically selected Click Add MCU to add an MCU to the call If none of the devices that you added to the schedu
49. asks that custom role is authorized to perform on the devices in that folder Read more about custom roles at Role Management Settings Creating a Directory Group Create a device group that users of managed devices can use to browse the corporate directory hierarchically 1 2 3 On the Devices page click Ele In the Device groups window click Manage groups Click Create group NOTE The name of the group is restricted to the following characters A Z a z 0 9 K amp _ e gt 7 5 The name of the group appears in the pane below Group name This name represents the top of the hierarchy It does not appear on the directory screen when you set it as the default You cannot assign devices to it You create subfolders under this folder and add devices to the subfolders to form the hierarchy that appears in the directory screen In the pane below Group name click the group name Click gt and Create folder Enter the name of the folder Avaya Video Conferencing Manager Deployment Guide 52 7 Select the devices that you wish to include in the folder Use the Search box to search for a device in the list that appears NOTE A device can reside in only one folder per group A device appears unavailable if it is already assigned to another folder Mouse over the unavailable device to view text that identifies the folder to which the device is assigned Click the checkbox to override the assignment and as
50. available alarms select a type from Category and select an alarm ID from the Alarms box The alert message for the alarm appears below the Alarms box along with its Status ON or OFF and severity INFO LOW MEDIUM or HIGH To assist you in identifying alarms that you may wish to turn off the category and the alarm ID appear in the email notification that is sent when an alarm is triggered Alarms by Category lists all alarm IDs and the message default status and default severity associated with each If you change the status or severity of an alarm click Save to save your changes You must also restart the Avaya Video Conferencing Manager Service for the changes to take effect from the machine on which Avaya Video Conferencing Manager is installed open Windows Services 87 Avaya Video Conferencing Manager Deployment Guide 88 Database Management Click Database Management to back up the PostgreSQL database and associated files The current Database Edition appears at the top of the page Backing up the Avaya Video Conferencing Manager Database 1 Click Back up Database to create a PostgreSQL database backup A file download dialog box shows the date stamped backup file 2 Click Save Restoring the Avaya Video Conferencing Manager Database from a Backup 1 Click Browse and locate the proper backup file 2 Click Restore Database CAUTION Restoring a database backup file overwrites current data and cannot be undone
51. aya Video Conferencing Manager for example at the command line interface for the device Updating a Device Password in Avaya Video Conferencing Manager Updating a password for a device in Avaya Video Conferencing Manager changes the password stored for that device in the Avaya Video Conferencing Manager database It does not change the password stored on the device 1 On the Devices page click the name of the managed device 2 Click and Update Password 3 Enter a username and password 4 Click Update Changing a Device Password on the Device You can use Avaya Video Conferencing Manager to change the password stored on a device only if the device is managed in Avaya Video Conferencing Manager Changing a password on a managed device changes the password stored on the device and automatically updates the password that Avaya Video Conferencing Manager stores in its database and uses to contact the device 1 On the Devices page click the name of the managed device 2 Click Configuration and Change Password 3 Enter and confirm the new password 4 Click Update Avaya Video Conferencing Manager Deployment Guide 43 Sending a Message to a Device Send a message to a managed video device to appear in the display connected to the device The message appears in a dialog box with an OK button for users to acknowledge and close the message NOTE This feature is available only for managed Avaya LG LifeSize
52. bmit Discover a single device or discover devices in a range of IP addresses To discover a single device choose Single IP in Search By Enter the IP address in the IP Address box To discover devices in a range of IP addresses choose IP Range in Search By Enter the IP address range in the From and To boxes NOTE A large range of IP addresses may cause a delay due to network latency You can continue to interact with the Avaya Video Conferencing Manager interface during this process For best results limit the range to a maximum of 255 Start managing once discovered the default enables Avaya Video Conferencing Manager to attempt to log in to and maintain communication with a device after discovering it This option also enables you to manage the device through Avaya Video Conferencing Manager Consider clearing this checkbox if you have fewer licenses in Avaya Video Conferencing Manager than devices on your network or you do not wish to manage certain devices in Avaya Video Conferencing Manager Avaya Video Conferencing Manager Deployment Guide 19 6 Click Start Discovery NOTE Avaya Video Conferencing Manager automatically discovers instances of LifeSize Networker as gateways Discovering Devices Registered to a Gatekeeper Avaya Video Conferencing Manager automatically discovers gatekeepers but not the devices registered to them If a gatekeeper appears on the Devices page after you discover devices complete
53. bound Settings e View Device Status and Device Tools e For LifeSize Avaya or LG video systems you can also access many of the configuration preferences that are available in the device s web administration interface e For LifeSize Video Center set the recording key 40 Avaya Video Conferencing Manager Deployment Guide 41 e Set the hierarchy that appears on the directory screen for LifeSize Avaya or LG video systems when a user chooses to browse the corporate directory hierarchically Refer to Managing Device Groups NOTE You can enter only the following characters in text boxes on the Device details page A Z a z0 9 amp _ lt gt 7 5 Managing External Devices Add an external device to the Devices page to identify devices that are frequently used in calls but may be unreachable by Avaya Video Conferencing Manager such as a device that you do not wish to manage in Avaya Video Conferencing Manager or a device not on your organization s network The new device then becomes available when you schedule a call in the Events page The device also appears on the Devices page as an external device Adding an External Device 1 On the Devices page in Actions select Add a new external device 2 Click Submit 3 Enter the details for the new device The system name and IP address are required 4 Click Save Listing External Devices 1 On the Devices page click m 2 In Browse by click Stat
54. cludes planning installing testing and training before going live Prerequisites Ensure that your environment meets the hardware and software prerequisites including port access and client support requirements in Hardware and Software Prerequisites Third Party Scheduling Applications By integrating one of the following third party scheduling applications with Avaya Video Conferencing Manager you can schedule calls in Avaya Video Conferencing Manager without a user account e Microsoft Exchange Server 2003 requires Microsoft Active Directory e Microsoft Exchange Server 2007 with SP1 requires Active Directory e Microsoft Exchange Server 2010 with SP1 requires Active Directory e Google Apps Gmail and Google Calendar Premier Edition users only requires Microsoft Active Directory Application Mode ADAM CAUTION You cannot change the user authentication method or the third party scheduling application that you choose to integrate after installing Avaya Video Conferencing Manager To change other integration settings after installing Avaya Video Conferencing Manager refer to Mail Integration Settings Read more at Integrating Microsoft Exchange Server with Avaya Video Conferencing Manager and Integrating Google Apps Gmail and Google Calendar with Avaya Video Conferencing Manager Device Usernames and Passwords When the application attempts to manage a device it logs in to the device s command line or administrat
55. columns of information or hide tools that appear on the Devices page You cannot hide options that appear dimmed NOTE With the IP Address column displayed you can edit the IP address for a managed device by double clicking the entry for the device and entering a new value 34 Avaya Video Conferencing Manager Deployment Guide Sort entries on the Devices page by clicking a column heading Status and Device type are not sortable columns In the Tools column you can sort entries by clicking an icon in the column heading Tool icons that indicate and provide access to mailbox and gatekeeper registration MCU and recorder affinity and license key status are available for sorting entries Device Status An icon appears for each device in the Status column of the Devices page depicting device status such as discovered or rebooting If you did not allow Avaya Video Conferencing Manager to attempt to manage devices during the initial discovery all discovered devices appear with the Discovered status icon Zz To enable Avaya Video Conferencing Manager to manage these devices click the device entry and Manage selected device Read more at Discovering Devices Device Tools One or more of the following icons may appear in the Tools column of the Devices page Appears only if you enabled integration with a third party scheduling application and only for managed devices that can be scheduled in a call using this feature Re
56. com f Click Add The resource s name appears in My calendars Avaya Video Conferencing Manager Deployment Guide 30 g Configure notifications for the resource calendar that you added in the previous step In My calendars click the down arrow next to the name of the other calendar In the menu of options that appears click Notifications The notifications details screen for that calendar appears h Select the following options in the Email column e New invitations e Changed invitations e Canceled invitations e Invitation replies i Click Save j Repeat steps c through i for each remaining resource 3 If you created a resource for video recorders and subscribed to its calendar in the previous step configure calendar settings for this resource calendar to automatically add all events regardless of conflicts In My calendars click the down arrow next to the name of the other calendar for the video conference recorder resource and then click Calendar settings On the Calendar Details tab in the Auto accept invitations section select Automatically add all invitations to this calendar 4 In Avaya Video Conferencing Manager click ig to configure mail integration settings in Avaya Video Conferencing Manager Administrator Refer to Google Apps Settings 5 Register the calendar resources in Avaya Video Conferencing Manager Refer to Registering Mailboxes with Devices in Avaya Video Conferencing Manager and Registering a Mailbox with an
57. ctory tree structure for example example com e If enabling Microsoft Exchange Server integration IP address or fully qualified domain name of the Microsoft Exchange Server Domain name for the Microsoft Exchange server Avaya Video Conferencing Manager email address and password described in task 1 in Microsoft Exchange Server Integration Overview e If enabling Google Apps Gmail and Google Calendar integration the email address and password of the Google Apps user that you created for Avaya Video Conferencing Manager in Prerequisites IP address for the Avaya Video Conferencing Manager server Avaya Video Conferencing Manager Deployment Guide Running the Avaya Video Conferencing Manager Installer NOTE To avoid installation errors disable security software including Windows Firewall before running the Avaya Video Conferencing Manager installer After installation you may re enable the security software Insert the distribution media and follow the prompts If the Welcome screen does not appear double click setup exe from the Avaya Video Conferencing Manager CD Use the following configuration tables for information about specific settings Avaya Video Conferencing Manager Configuration SMTP Server Enter the fully qualified domain name of the SMTP server for your organization This server is used for sending alert emails This value is required for alerts To Email Address Enter the email address
58. d Delete template Maintaining Devices Upgrading Devices To upload new software packages for your devices follow these steps 1 Q oe U Download an upgrade package from the device manufacturer for the devices you wish to upgrade Ensure that the package resides at a location on your network that is accessible to Avaya Video Conferencing Manager Click on the navigation bar to access the Packages page In Actions choose Upload packages and click Submit Specify the make model and version of the package Enter the location of the software package or click Browse to navigate to it Click Upload An entry for the package appears on the Packages page Apply the software upgrade package immediately or schedule it for a later time Refer to Scheduling a Device Software Upgrade NOTE To remove a package from the list click the package entry gt and Delete Package Avaya Video Conferencing Manager Deployment Guide 60 Managing Device License Keys Attempting to upgrade a device that requires a license fails if a current upgrade license key is not installed on the system Contact Avaya Technical Services if you do not have a license key and need assistance All LifeSize video communications systems managed in Avaya Video Conferencing Manager show a key icon in the far right column of the Devices page A green key indicates a valid license key A yellow key indicates the license key will expire within a month and
59. d H 350 compliant address book Installing Avaya Video Conferencing Manager NOTE For upgrade instructions refer to Upgrading Avaya Video Conferencing Manager Installing Avaya Video Conferencing Manager includes the following tasks Install Microsoft Windows components Windows Server 2003 or roles Windows Server 2008 R2 e Install either Microsoft ADAM on Microsoft Server 2003 or Microsoft AD LDS on Microsoft Server 2008 R2 e Run the Avaya Video Conferencing Manager installer The Avaya Video Conferencing Manager installation program also installs Avaya Video Conferencing Manager Administrator a web based tool for managing Avaya Video Conferencing Manager Refer to Administering Avaya Video Conferencing Manager Avaya Video Conferencing Manager Deployment Guide Installing Components on Microsoft Windows Server 2003 1 From the Windows Control Panel choose Add or Remove Programs and click Add Remove Windows Components in the left panel 2 From the Windows Components Wizard select Application Server and click Details 3 Enable the following required subcomponents Application Server Console Provides a central location from which to administer web applications ASP NET Required to deploy ASP NET web applications to a production server Avaya Video Conferencing Manager is an ASP NET web application Enable Network COM Access Builds on Component Object Model COM integrated services and featu
60. d alarm entry gt and Unacknowledge alarm Assign an owner to an alarm by clicking an alarm entry and Assign alarm Choose the person to which to assign the alarm from the corresponding list that appears and then click Assign alarm To assign yourself as the person responsible for resolving the alarm click the selected alarm entry and Own alarm Your name appears in the Owner field for that alarm That alarm then appears in My active alarms on the Dashboard NOTE You can also search or view alarms by owner with the Search and Browse windows Send alarm information to another user by clicking the alarm entry gt and Forward alarm Enter the email address of the recipient and click Forward alarm Exporting Alarms Use Export to export all alarms as either a CSV or PDF file To export selected alarms use Shift click or Ctrl click to select the alarms click one of the selected alarms gt and Export selected CSV file format or Export selected PDF Avaya Video Conferencing Manager Deployment Guide Using Templates to Configure Devices Templates in Avaya Video Conferencing Manager are stored configurations for video systems that you can apply to a single device or multiple devices simultaneously Use templates to achieve any of the following goals e Configure new video communications systems e Improve troubleshooting and support capabilities Compare a device s configuration with a template to deter
61. d conference Avaya Video Conferencing Manager uses the on demand conference settings Optional Selecting a Video Conference Recorder Add the video conference recorder invitee designated for this purpose by your administrator Avaya Video Conferencing Manager automatically selects which video conference recorder to add to the call 3 Send the meeting request Avaya Video Conferencing Manager sends an email confirmation regarding the success or failure of the scheduling request Devices with scheduling conflicts are excluded from the meeting and are noted in the confirmation email Avaya Video Conferencing Manager Deployment Guide 78 Updating a Meeting Request Observe the following rules if you need to update a meeting request e Webmail for Microsoft Outlook 2003 Do not delete all devices from a meeting originally scheduled through Microsoft Outlook Doing so does not delete the scheduled call in Avaya Video Conferencing Manager Cancel the meeting instead of deleting all the participating devices if your intent is to cancel the meeting Microsoft Outlook 2007 and 2010 Do not forward a meeting request to devices Instead add new devices to the meeting and send the update to all participants If you forward a meeting request as a means to add devices to the scheduled call Avaya Video Conferencing Manager includes only the new devices in the scheduled call and removes all other devices e Webmail for Microsoft Outlook 2007 and 2010
62. deo Conferencing Manager installation program again Read more at Uninstalling Avaya Video Conferencing Manager CAUTION If you are performing an upgrade and the Avaya Video Conferencing Manager installation program encounters an incompatible version of OpenSSL you cannot continue the upgrade or return your existing Avaya Video Conferencing Manager installation to its previous state without uninstalling Avaya Video Conferencing Manager reinstalling the previous version and restoring its database from a backup e Avaya recommends that you use a static IP address for the machine on which Avaya Video Conferencing Manager is installed Client Support The computer you use to access the Avaya Video Conferencing Manager user interface must have 256 MB memory and Adobe Flash Player NOTE Adobe Flash Player is included with the Avaya Video Conferencing Manager installation program as an optional installation step or you can download it directly from adobe com Ports Application Management Avaya Video Conferencing Manager Deployment Guide Application Ports Description IIS to Avaya TCP port 8085 Avaya Video Conferencing Manager is based on Microsoft s NET Framework and uses this port for IIS to Avaya server communication ADAM and TCP port 389 By default used by ADAM and AD LDS You cannot change this port AD LDS setting Ensure that any firewalls that are installed on the Avaya Video Conferencing Manager server
63. dress section e Click Modify f Inthe Enter the object name to select box enter the mailbox you created for Avaya Video Conferencing Manager during installation and click OK g Select Deliver message to both forwarding address and mailbox and click OK 8 To configure a mailbox to associate with a managed video or voice device register the mailbox for Auto Accept Agent to automatically process meeting requests For more information refer to the Registering Mailboxes section of the Microsoft TechNet web site http technet microsoft com en us library bb124104 EXCHG 65 aspx To configure a mailbox for an MCU or for the video recorder do not configure the mailbox for Auto Accept Agent Avaya Video Conferencing Manager Deployment Guide 27 9 Register the mailbox with the corresponding voice or video communications system in Avaya Video Conferencing Manager Refer to Registering Mailboxes with Devices in Avaya Video Conferencing Manager NOTE It may take up to five minutes for the new user to be active and available after you create it Microsoft Exchange Server 2007 and 2010 If you are using Microsoft Exchange Server 2003 refer to Microsoft Exchange Server 2003 Complete the following steps to create mailbox resources 1 Start the Microsoft Exchange Management Console 2 Create a mailbox for the conference room that houses your video system Under Recipient Configuration right click the Mailbox icon and select
64. duler Adding a User Account Click A on the navigation bar to manage user accounts A list of defined registered users for Avaya Video Conferencing Manager appears New users are automatically assigned the Operator role Refer to Modifying a User Account for details about changing roles Avaya Video Conferencing Manager categorizes defined users for Windows based authentication Depending on the type of user authentication you chose when installing the application different options for user management appear Importing Users from Active Directory If you chose Active Directory for user authentication when you installed Avaya Video Conferencing Manager you can import Active Directory users by completing the following steps 1 In Actions choose Import Active Directory users and click Submit The Import Active Directory users dialog box lists the first 100 users 2 Import selected users in the list by clicking the names of the users you want to import Use the Search box to search for a specific username and click Submit You can also change any user account information such as name role location email or contact number by clicking Next after selecting the user and before completing the import Avaya Video Conferencing Manager Deployment Guide 63 3 Click Import Selected or click Import all to import all users that appear in the dialog box NOTE If you are using Active Directory for user authentication you must change
65. e a valid configuration for the call NOTE You may encounter a configuration error that requires your intervention For example if one of the devices is set to a communication protocol that is incompatible with the protocol settings for other devices in the call Q appears Mouse over the icon to view descriptive text Avaya Video Conferencing Manager Deployment Guide 68 Adding a Device to a Scheduled Conference 1 2 3 No or Ss Click to access the Events page In the Display list select All scheduled events or All scheduled calls Click the event entry gt and Edit Details NOTE Ifthe conference is recurrent Edit Details appears as Edit Details this occurrence or Edit Details this series Click Add device Select a device from the list and click Add or double click the device Close the Add device window Click Apply changes Modifying Scheduled Conferences 1 2 3 4 Click B to access the Events page In the Display list click All scheduled events Click the event entry gt and Edit Details If the event is a recurring event click Edit details for this instance or Edit details for this series In the Schedule Call dialog box you can change the type bandwidth and direction of a call remove a participant from the call alter the date or time or select a new device to add to the call You cannot modify events scheduled from an integrated third party scheduler in Avaya V
66. e assignments in each of its folders by selecting the group name in Browse by The group appears in the pane below the list Avaya Video Conferencing Manager Deployment Guide 53 Overriding the Default Directory Group Follow these steps to override the default directory group on an individual video system if one is set or to specify a directory group on an individual system 1 On the Devices page browse for the device to which you wish to assign a directory group 2 Click the device entry 3 Click gt Configuration and View details 4 In the Device details page ensure that the System information tab is selected 5 In Corporate directory click the name of the directory group that you wish to appear as the hierarchical group on the directory screen for this device when the user chooses to browse the directory hierarchically 6 Click Save Managing Device Permissions Groups for Custom Roles Follow these steps to place devices in folders assign a custom role to the folder and choose which tasks the role is authorized to perform on those devices 1 On the Devices page click In the Device groups window click Manage IT group In the Manage IT group window click the IT Group folder Click gt and Create folder Enter the name of the folder Po Pw N Select the devices that you wish to include in the folder Use Search to search for a device in the current list NOTE A device can reside in only on
67. e folder A device appears unavailable if it is already assigned to another folder Mouse over the unavailable device to view text that identifies the folder to which the device is assigned Click the checkbox to override the assignment and assign the device to the currently selected folder Avaya Video Conferencing Manager Deployment Guide 54 7 Assign a role to a folder and choose the tasks that a user assigned to the role is authorized to perform on the devices in the folder a Click a folder and Manage permissions b In the Manage permissions window click the custom role that you wish to assign to the folder NOTE The Administrator Engineer and Operator roles appear in this list for reference only to show the tasks that these roles are authorized to perform on devices c Select the authorized tasks for the selected role 8 You can modify folders as follows a To delete a folder click the folder gt and Delete folder b To rename a folder click the folder gt and Rename folder NOTE Dragging and dropping folders is not supported Populating the Phonebook on Tandberg Systems When Avaya Video Conferencing Manager manages and refreshes Tandberg video communications systems it uses FTP to push a list of managed video communications devices to these systems The list appears in the Phonebook of the managed Tandberg systems Avaya Video Conferencing Manager Deployment Guide 55 Managing
68. e key included with the Avaya Video Conferencing Manager CD 4 Click Save Avaya Video Conferencing Manager automatically unlocks the software Specifying Default Passwords for Device Management When Avaya Video Conferencing Manager attempts to manage devices it uses the device login information that you specify in the Password page for each make of third party devices If you do not specify a valid username and password for third party devices or if the password that you specify has been changed on a device Login failed Q appears in the Status column for the devices and you cannot manage them until you update the password for each device in Avaya Video Conferencing Manager Using Avaya Video Conferencing Manager to update a password for a device changes the password in the Avaya Video Conferencing Manager database It does not change the password stored on the device To use Avaya Video Conferencing Manager to change the password stored on the device the device must be managed in Avaya Video Conferencing Manager The password is automatically updated in the Avaya Video Conferencing Manager database as well Read more at Managing Device Passwords Credentials for Discovering Devices Follow these steps to enter default usernames and passwords for discovering devices 1 Access Avaya Video Conferencing Manager 2 On the navigation bar click P 3 Inthe Other Protocols section select the make of the third party device for which you w
69. e minimum number of ports required for scheduling the call Read more at Port Use NOTE If your LifeSize Bridge supports expanding the conference to accommodate additional participants set Reserved ports to 16 to activate this feature LifeSize Bridge only Click to select the call layout Lock the layout for the individual participant from the video device entry or for all participants from the LifeSize Bridge entry g The name and IP address of each managed participant that appears in Selected Devices is a link Clicking the link opens the Device details page for that device to enable you to change configuration settings for that device Read more at Device Details Avaya Video Conferencing Manager automatically updates the call to reflect or adjust to any changes that you make to device settings that affect the call you are scheduling or editing for example changes to the protocols used in the call or the system names Changes to MCU affinity from the Device details page do not affect the call Click Recurrence to set up a regularly occurring conference NOTE In an installation that uses ADAM for user authentication you cannot schedule calls to recur beyond six months Click Call Now to begin the call immediately or Schedule Call to begin the call at the specified time If the call is not configured properly an error message prompts you to configure the call Click Configure for Avaya Video Conferencing Manager to choos
70. e templates for devices and back up and restore devices Upload upgrade packages to Avaya Video Conferencing Manager Specify default passwords for devices and protocols Add or import delete or modify Active Directory or Microsoft ADAM users Activate Avaya Video Conferencing Manager software DPE PELO DO Perform a system audit to view all actions performed in Avaya Video Conferencing Manager e by logged in users e automatically by the Avaya Video Conferencing Manager server on a managed device Manage LifeSize Desktop installations E Open Avaya Video Conferencing Manager Administrator available to administrators only amp Access user help Only those icons associated with features to which the logged in user has access appear on the navigation bar For more information about user accounts refer to Managing User Accounts Avaya Video Conferencing Manager Deployment Guide 22 Uninstalling Avaya Video Conferencing Manager The Avaya Video Conferencing Manager uninstall program removes all components that Avaya Video Conferencing Manager installed except the installation directory any log files and device upgrade files that are stored in the installation directory and the Avaya_PostgreSQL directory which is at the same level as the Avaya directory You must remove these directories manually after uninstalling Avaya Video Conferencing Manager NOTE This release of Avaya Video Conferencing Manager does not appear
71. e than one MCU to participate in a call Avaya Video Conferencing Manager automatically includes only one MCU and makes the selection based on the MCU affinity of the participating devices if assigned or the MCU with the greatest number of ports You can modify an event scheduled in Avaya Video Conferencing Manager from Google Apps Calendar to include cascading MCUs only from the Avaya Video Conferencing Manager Schedule Call dialog box By default Avaya Video Conferencing Manager automatically places a call scheduled through Google Apps Calendar If a call fails Avaya Video Conferencing Manager sends an error email to the event organizer indicating that the call failed to launch NOTE Changes made in Avaya Video Conferencing Manager such as change of MCU bandwidth or type of call to a meeting scheduled through Google Apps Calendar are overwritten by a meeting update that is subsequently sent from Google Apps Calendar Avaya Video Conferencing Manager Deployment Guide Scheduling a Conference 1 2 3 Log in to your Google Apps Calendar account Create a new event and edit its details or open an existing event Click the Check guest and resource availability link Video communications devices or the conference rooms that are associated with them appear as resources in a list below the Where section of the page Depending on how you configured Avaya Video Conferencing Manager you may need to add the video or voice communicati
72. e to the Status box below the list of devices Registering a Mailbox with an On Demand Conference 1 In Avaya Video Conferencing Manager click on the navigation bar to access the Devices page 2 In Actions select On demand conferences and click Submit 3 Select the on demand conference entry and click BA in the Tools column The Register with mailbox dialog box appears 4 Enter the mailbox or calendar resource you created for the on demand conference and click Register The yellow envelope icon changes from PA to BA NOTE With affinity set on an on demand conference to a LifeSize Bridge you can register a mailbox also through the LifeSize Bridge device Read more at Managing On Demand Conferences for a LifeSize Bridge Avaya Video Conferencing Manager Deployment Guide 32 Troubleshooting Mail Registration Failures in Microsoft Exchange Server If the mailbox registration fails Avaya Video Conferencing Manager writes an error message to the Status box below the list of devices Some of the possible reasons for failure include e Mail forwarding from the device mailbox to the Avaya Video Conferencing Manager mailbox you set up during installation is not in effect Ensure that the mailbox resource for the device in Microsoft Exchange Server is set up to forward its messages to the Avaya Video Conferencing Manager mailbox Also ensure that automatic processing of meeting invitations and cancellations is enabled e Avaya Video C
73. eduled through Microsoft Outlook will be lost Firewall Issues Avaya Video Conferencing Manager must be able to ping devices on the network Ensure your firewall is not blocking ping requests A device s status changes to Unreachable if Avaya Video Conferencing Manager cannot ping it Avaya Video Conferencing Manager Deployment Guide 108 Installation Errors The Avaya Video Conferencing Manager installer returns an error message and quits if any of the following conditions exist e An incompatible version of OpenSSL exists Read more at OpenSSL version Data folders from a previous removed PostgreSQL installation exist and the Avaya Video Conferencing Manager installer cannot delete them Delete the folders and then run the Avaya Video Conferencing Manager installer e During a new installation of Avaya Video Conferencing Manager an installation of PostgreSQL already exists Remove the existing PostgreSQL installation and then run the Avaya Video Conferencing Manager installer e During a new installation or upgrade of Avaya Video Conferencing Manager ADAM or AD LDS does not exist on the server Install ADAM or AD LDS as indicated in Installing Microsoft ADAM or AD LDS e Free disk space is insufficient Make available at least 500 MB of free disk space on the server and then run the Avaya Video Conferencing Manager installer e The upgrade process does not support the current Avaya Video Conferencing Manager installation C
74. eo Conferencing Manager Deployment Guide Section 1 Installing and Configuring Avaya Video Conferencing Manager This section includes the following topics e Preparing for a Avaya Video Conferencing Manager Deployment e Hardware and Software Prerequisites e Installing Avaya Video Conferencing Manager e Upgrading Avaya Video Conferencing Manager e Configuring Your Environment e Uninstalling Avaya Video Conferencing Manager e Integrating a Third Party Scheduler Preparing for a Avaya Video Conferencing Manager Deployment The following diagram shows the tasks for deploying Avaya Video Conferencing Manager for the first time Enable i Install Avaya Video Satisfy hardware and integration Yes ather configuration Conferencing Manager software prerequisites gt with a third party gt gt information with appropriate user scheduler No v Install Avaya Video v Activate Avaya Video Conferencing Manage v Specify default device passwords MA f Optional Configure alarms and global settings v i Optional Create Avaya Video Conferencing Manager user accounts v Discover devices v With third party scheduler Configure third party scheduler mailboxes or resources v With third party scheduler Register mailboxes or resources with devices in Avaya Video Conferencing Avaya Video Conferencing Manager Deployment Guide Avaya recommends a phased approach to deploying Avaya Video Conferencing Manager that in
75. ers in text boxes when creating or editing templates A Za z20 9 amp _ lt gt 7 5 e Applying a template reboots the device to which it is applied after the application process is complete Avaya Video Conferencing Manager Deployment Guide 58 Creating and Editing Templates 1 Click on the navigation bar to access the Templates page 2 In Actions choose either Create template to create a new template or Create template from device to create a template based on the configuration of an existing device 3 Click Submit 4 Depending on the type of template you want to create do one of the following New template enter the details for the template name make version and model for the device Template from an existing device select the device from which to create the template and enter a name for the new template NOTE You can also create a template from an existing device from the Devices page by clicking the device Configuration and Create template 5 Click OK 6 Configure the desired preferences 7 Click Save An entry for the template appears on the Templates page NOTE Edit a template by double clicking its entry on the Templates page or clicking its entry on the Templates page gt and Edit template Applying a Template Apply a template immediately to one or more devices or schedule a template application for a future date and time Read more at Scheduling Template A
76. evices Uploads Diagnostics View version information port status and the status of services used by the application Read more at Diagnostics SNMP Traps Enable or disable forwarding of SNMP traps Read more at Northbound Settings LifeSize Bridge Associate an email address to reserve extra ports for conferences hosted by LifeSize Bridge and scheduled through Microsoft Exchange Including the email address as an attendee reserves extra ports on LifeSize Bridge Read more at LifeSize Bridge Settings Roles Create additional roles to customize user access to features and associated tasks Read more at Role Management Settings Mail Integration Configure settings for integration with the third party scheduling application that you chose during installation of Avaya Video Conferencing Manager Read more at Mail Integration Settings 86 Avaya Video Conferencing Manager Deployment Guide Application Settings Click Application Settings to modify the following Avaya Video Conferencing Manager configuration settings Click Save for your changes to take effect Setting Description Location Settings Configures the country state and IP address for the Avaya Video Conferencing Manager server Device Discovery When DHCP Scan network scan is ON Avaya Video Conferencing Manager automatically scans for supported devices in subnets in which it currently manages devices For example if Avaya V
77. f its service components are also selected 4 IntFhe Select Role Services pane click Next 5 Inthe Confirm Installation Selections pane click Install 6 Click Close to exit the Add Role Services wizard Installing Microsoft ADAM or AD LDS Before installing Avaya Video Conferencing Manager ensure that the appropriate directory service is installed on the server that you intend to use for Avaya Video Conferencing Manager Microsoft Windows Server 2003 uses Microsoft ADAM with SP1 Download ADAM SP1 for Microsoft Windows Server 2003 from the Microsoft Download Center Microsoft Windows Server 2008 R2 uses Microsoft AD LDS Installing AD LDS for use with Avaya Video Conferencing Manager includes adding the role Active Directory Lightweight Directory Services Refer to Installing Server Roles on Microsoft Windows Server 2008 R2 The Avaya Video Conferencing Manager installer creates an instance named AvayaVideoConfMgradaminstance The installer uses the ADAM user that you specify for logging in to Avaya Video Conferencing Manager as the administrator of the ADAM or AD LDS instance Installing Avaya Video Conferencing Manager Software Avaya recommends that you collect the following required information before installing e Fully qualified domain name of your organization s SMTP server e Email address of the person who will receive Avaya Video Conferencing Manager alarms e IP address for the ADAM server e Domain suffix of the ADAM dire
78. folder shows all devices that are discovered managed or attempting to be managed and external devices You can view the following categories e all managed devices managed devices that are available unavailable offline rebooting and failed login e discovered devices unmanaged and login failed e devices in the managing state Avaya Video Conferencing Manager is attempting to manage the device e external devices Device Type The ALL folder lists all managed devices by device type You can browse devices by type and refine the view by selecting a make model and software version Device types include the following e video communications systems e phones e MCUs e gatekeepers e gateways e video conference recorders Activity All managed devices with activities described by the following selections e all devices with scheduled calls or with a call in progress refreshed every 30 seconds on screen with no call activity used at least once in a call since they were first managed by Avaya Video Conferencing Manager scheduled calls within the next 24 hours week or month e all devices with upgrades in progress scheduled to occur within the next 24 hours week or month e all devices with offline events or that have the following offline activity currently offline scheduled to be taken offline within the next 24 hours week or month e all devices with scheduled template applications or all de
79. g LDAP configuration settings Click Save for your changes to take effect Setting Description LDAP Seitings LDAP Server IP Address Specifies the IP address of the ADAM server Port You cannot modify Port Domain Suffix for the LDAP Directory Specifies the domain suffix for the ADAM directory User Authentication Configure for LDAP OR Configure for Active Directory The available option depends on whether you chose ADAM or Active Directory for user authentication when you installed Avaya Video Conferencing Manager Username Password If you chose Active Directory you can change the username and password that you specified during installation The new account must be a domain account with the ability to search the Active Directory If you chose ADAM you can change only the account password to update the password in Avaya Video Conferencing Manager if you changed it in ADAM 90 Avaya Video Conferencing Manager Deployment Guide 91 Diagnostics Click Diagnostics to view version information port status and the status of services used by the application To start or stop services listed under Service Name access the machine on which Avaya Video Conferencing Manager is installed and open Windows Services Port Status lists the status of ports required by the application When the Avaya Video Conferencing Manager service is stopped none of these ports should be
80. g in to the email account for the video system and click Options in the upper right corner of the window NOTE You must perform this step in Microsoft Outlook Web Access with Internet Explorer In the Options menu click Resource Settings and do one of the following To configure a mailbox for a video or voice system select Automatically process meeting requests and cancellations To configure a mailbox for a video recorder ensure that Automatically process meeting requests and cancellations is not selected Click Save Register the mailbox with the corresponding voice and video system in Avaya Video Conferencing Manager Refer to Registering Mailboxes with Devices in Avaya Video Conferencing Manager NOTE It may take up to five minutes for the new user to be active and available after you create it Integrating Google Apps Gmail and Google Calendar with Avaya Video Conferencing Manager Integrating Google Apps with Avaya Video Conferencing Manager allows users to schedule calls in Avaya Video Conferencing Manager without having a Avaya Video Conferencing Manager account Prerequisites Ensure that you have reviewed and completed tasks in the following sections before integration Preparing for a Avaya Video Conferencing Manager Deployment Hardware and Software Prerequisites Installing Avaya Video Conferencing Manager Configuring Your Environment Additionally complete the following tasks Set up a Google
81. ger Deployment Guide 107 Section 7 Troubleshooting If your Avaya Video Conferencing Manager installation or upgrade fails or you cannot access the user interface after performing an installation or upgrade use the information in this section to resolve the issue For all other issues or if the issue persists contact Technical Services for assistance NOTE To avoid installation errors disable security software including Windows Firewall before running the Avaya Video Conferencing Manager installer After installation you may re enable security software Exporting Page Views At the top of most pages in Avaya Video Conferencing Manager is an option to export the current view as a PDF document This feature is useful for troubleshooting when you are working with support representatives Starting and Stopping Avaya Video Conferencing Manager To stop the Avaya Video Conferencing Manager Server in the Windows Services window on the machine on which Avaya Video Conferencing Manager is installed use the Start option to restart the service Using the Restart option produces an error Maintenance with Microsoft Exchange Server Integration Once integrated Avaya Video Conferencing Manager will not run correctly if Microsoft Exchange Server 2007 goes down or is offline If you must disable Microsoft Exchange 2007 Server disable Microsoft Exchange integration in Avaya Video Conferencing Manager Administrator first No conferences sch
82. gister a managed device that supports the H 323 protocol to a managed gatekeeper as follows 1 On the Devices page use the Browse window to list all managed devices 2 Locate the entry for the device and click in the Tools column NOTE If this icon does not appear click and ensure that Register with gatekeeper is selected in the Tools section 3 Inthe Register with gatekeeper dialog box the Gatekeeper option is selected by default In Select the gatekeeper select a managed gatekeeper 4 Click Register The register with gatekeeper icon in the device entry changes to indicate that the device is registered to a gatekeeper NOTE Unregister a device by clicking and Unregister Managing User Accounts Avaya Video Conferencing Manager supports multiple users and controls their access to functionality with roles A role identifies the tasks that users assigned to the role are authorized to perform Each user account is associated with one of the following predefined roles Administrator Role with full access to all functionality except editing and deleting all user accounts Engineer Engineers can perform many of the same tasks as an administrator except export or assign alarms manage or modify device settings create or apply templates take devices offline back up and restore a device and access Avaya Video Conferencing Manager Administrator Operator Operators can view alarms device settings and a list of
83. hange for scheduling purposes begin with step 7 Exchange Server 2003 or step 6 Exchange Server 2007 2010 To allow meeting participants to add an MCU to a meeting scheduled through Microsoft Outlook begin with step 1 to create a mailbox resource for each MCU e To allow meeting participants to add a video recorder to a call start with step 1 but create only one mailbox resource for all video conference recorders Microsoft Exchange Server 2003 If you are using Microsoft Exchange Server 2007 or 2010 refer to Microsoft Exchange Server 2007 and 2010 Complete the following steps to create mailbox resources 1 Navigate to Programs gt Microsoft Exchange gt Active Directory Users and Computers 2 Create a new user Right click the directory icon containing the Active Directory users and select New Object gt User Enter the Full name and User logon name and click Next Enter and confirm the user s password select Password never expires and click Next Select Create an Exchange mailbox and enter an Alias Server and Mailbox Store Click Next Click Finish No oO FP w Configure forwarding of the messages sent to this mailbox to include Avaya Video Conferencing Manager s listener mailbox a Right click the user you created in step 2 and select Properties b Click the Exchange General tab of the Properties dialog box c Enter the Mailbox store d Click Delivery Options and select Forward to from the Forwarding ad
84. hanges from PAA to PHI 71 Port Use Avaya Video Conferencing Manager Deployment Guide The number of ports Avaya Video Conferencing Manager reserves for a call hosted by LifeSize Bridge depends on the scheduling method and the conference type Port Use Third Party Scheduler through Email Avaya Video Conferencing Manager Events page Reserve number of ports do not allow additional ports Use the LifeSize Bridge email ID Leave Conference ID blank or choose a conference ID that is not for an on demand conference Reserve number of ports specify number of additional ports Use the LifeSize Bridge email ID and specify the overbooking information in Avaya Video Conferencing Manager Administrator Read more about overbooking at LifeSize Bridge Settings Leave Conference ID blank or choose a conference ID that is not for an on demand conference To specify the number of reserved ports when you schedule the call click and Other settings From Reserved ports choose the number of ports Allow flexible number of ports Use an on demand conference email ID Use an on demand conference email ID If you schedule a conference through a third party scheduler and include mail IDs for both a LifeSize Bridge and an on demand conference Avaya Video Conferencing Manager uses the on demand conference 72 Avaya Video Conferencing Manager Deployment Guide 73 Scheduling Template
85. hat includes the symbol At minimum do not delete the symbol If you change email customization settings click Save below Email Body for your changes to take effect Use the Reset button to return the messages to default values Avaya Video Conferencing Manager Deployment Guide Microsoft Exchange Server Settings If you chose Active Directory for user authentication when you installed Avaya Video Conferencing Manager you can modify the following Microsoft Exchange Server settings from the Mail Integration Settings page Setting Description Enable Mail integration Enable this feature and select the version of Microsoft Exchange Server used in the integration Require HTTPS Access Select this checkbox to require secure HTTP Autogenerate PIN for calls scheduled through Microsoft Exchange Select this checkbox to automatically generate a PIN for a conference call when a meeting organizer adds an MCU to a meeting request Enable device management through email Select this checkbox to enable administrators to manage devices with email commands For more information about available commands refer to Managing a Device Through Email Enable participants to select a preferred method of participation Select this checkbox if you wish to enable meeting invitees to a video conference that is scheduled through Microsoft Outlook to add an external video device to a call By default this feature is dis
86. he Device details page of a device Refer to MCU Affinity NOTE If you integrated a third party scheduling application users cannot schedule a cascading MCU call from that application Use cascading MCUs in calls scheduled from third party scheduling applications by editing the call details from the Events page in Avaya Video Conferencing Manager If you update a call scheduled from a third party scheduling application by adding cascading MCUs from the Events page Avaya Video Conferencing Manager sends an email to the meeting organizer describing the changes provided you allow sending email notifications to meeting organizers For more information about allowing email notifications to be sent to meeting organizers refer to Mail Integration Settings Avaya Video Conferencing Manager Deployment Guide 70 Viewing a Call in Progress 1 From Avaya Video Conferencing Manager Dashboard do one of the following Under Calls click Currently in progress Click to access the Events page In the Display list select Calls in progress 2 Clicka call gt and Add or remove participants Each participant in the call appears with a series of icons and for LifeSize LG and Avaya video systems a snapshot from its camera Mouse over the icons to learn what each does With these icons you can do the following View a calendar of this device s future conferences Hang up or reconnect to the call You can also hang up a call fro
87. ick each tab to expand the category and select the tasks that you wish to assign to this role 4 Click Save Updates Deleting a Role You can delete a role only if the role is not assigned to a user account For more information about modifying user accounts including modifying a user s role assignment and deleting a user account refer to Managing User Accounts Mail Integration Settings Enable or disable and modify the configuration settings for the integration of a third party scheduling application from the Mail Integration Settings page If you change any of these settings click Save below Recorder email for your changes to take effect You must also restart the Avaya Video Conferencing Manager service for the changes to take effect To start or stop the Avaya Video Conferencing Manager service access the machine on which Avaya Video Conferencing Manager is installed and open Windows Services In the Email Customization section on this page you can customize the email messages that Avaya Video Conferencing Manager automatically generates and sends to Microsoft Outlook or Google Apps users Use Email Identifier to select a message The subject and text of the selected message appear in Email Subject and Email Body You can also choose whether Avaya Video Conferencing Manager sends any of these messages by selecting or clearing the Send this email checkbox that appears with each message CAUTION Avoid changing any line of text t
88. ideo Conferencing Manager except to add an MCU to a call or to change settings of the scheduled devices Click Apply Changes To delete a scheduled conference click the event entry gt and Delete Schedule NOTE If Avaya Video Conferencing Manager is integrated with a third party scheduler you cannot delete a call scheduled through that application Avaya Video Conferencing Manager Deployment Guide 69 Using Cascading MCUs Use cascading MCUs to connect calls between two groups of participants Each groups communication is channeled through one MCU and the MCUs pass the bundled communication between each other greatly reducing the bandwidth needed for the groups to communicate with each other Consider the following example Eight participants on a network in Japan want to conference with a group of seven participants on a network in Europe You schedule the 15 participants in a conference along with two MCUs one that serves the users in Japan and one that serves the users in Europe You then drag one of the MCUs which becomes subservient and drop it onto the icon for the other which becomes the master For this example to work the MCUs need to know to which participants to connect You do this by giving the devices affinity to an MCU NOTE If you created a PIN to use for the call when adding one or more MCUs the same PIN is used for all cascaded MCUs Assign MCU affinity to a device from the Devices page or t
89. ideo Conferencing Manager manages a device with the IP address 10 95 11 121 DHCP scan if enabled scans for supported devices in the IP address range 10 95 11 0 through 10 95 11 255 By default DHCP Scan is OFF Consider enabling DHCP scan when devices do not retain their DHCP assigned address for long periods of time or if devices in the specified IP address range are added to or removed from the network frequently System Logs Avaya recommends that you change this setting only when directed by Avaya Technical Services to troubleshoot an issue with Avaya Video Conferencing Manager The default setting is ERROR Changing this setting to DEBUG or WARNING may produce large log files Monitoring Sets the time interval after which Avaya Video Conferencing Manager polls the status of managed devices The default is 5 minutes Automated Logout Specifies the length of time in minutes after which Avaya Video Conferencing Manager automatically logs off a user due to inactivity The default is 30 minutes Enter 0 to disable this feature Proxy Address Defines the address of the HTTP proxy server between Avaya Video Conferencing Manager and LifeSize Transit Proxy Bypass List Lists addresses that bypass the proxy server Examples include http 10 and LDAP Proxy Username and Password Username and password for the proxy server Alarms Configuration To determine the status and severity of
90. in the Add or Remove Programs window To uninstall Avaya Video Conferencing Manager from the server follow these steps 1 Access Start gt All Programs gt Avaya gt Video Conferencing Manager gt Uninstall 2 When prompted to remove Avaya Video Conferencing Manager click Yes 3 When prompted to remove PostgreSQL select Remove and click Yes 4 On the Start menu click Run and enter inetmgr 5 Expand the tree to show the Default Web Site node 6 Remove AvayaVideoConferencingManager 7 Inthe Default Web Site directory remove AvayaAura aspx 8 Right click the Default Web Site node and then click Properties 9 Click the Documents tab and remove Avaya aspx from the list of files 10 Restart your computer Avaya Video Conferencing Manager Deployment Guide 23 Integrating a Third Party Scheduler Integrating a third party scheduler allows users to schedule calls in Avaya Video Conferencing Manager without having a Avaya Video Conferencing Manager user account Without this feature users of video and voice communications systems typically must call a help desk or similar scheduling facility to schedule a call through Avaya Video Conferencing Manager Integrating Microsoft Exchange Server with Avaya Video Conferencing Manager Integrating Microsoft Exchange Server with Avaya Video Conferencing Manager includes the following features e Users can schedule calls in Avaya Video Conferencing Manager through Microsoft Outlo
91. ing installation to set LDAP settings and populate the corporate directory on managed Avaya LG and LifeSize video systems By default managed systems and external devices appear in the directory You can create and set a default hierarchy of managed devices to appear on the directory screen of these systems when a user browses the corporate directory hierarchically Read more at Managing Device Groups Test Environment Avaya recommends that you create a test environment before deploying Avaya Video Conferencing Manager To create a test plan use the device management and call scheduling procedures in Managing Devices Infrastructure and User Accounts and Scheduling Events Avaya Video Conferencing Manager Deployment Guide Training Use the procedures in this guide to develop training for the Avaya Video Conferencing Manager features you plan to use in your environment Reports Determine which reports you want to generate and their frequency Avaya Video Conferencing Manager includes a reports subscription feature that automates report generation and delivery Read more at Generating Reports Maintenance Avaya recommends that you back up your installation Read more at Database Management If you plan to integrate Microsoft Exchange Server review Maintenance with Microsoft Exchange Server Integration Hardware and Software Prerequisites Ensure that your environment meets the requirements in the followi
92. ion Submenu Option Device Type Description Delete device None All devices Deleting a device results in the following e Avaya Video Conferencing Manager removes the device from the Devices page and from all scheduled calls and events in which the device is a participant e If the device is a participant in a call scheduled through an integrated third party scheduler Avaya Video Conferencing Manager notifies the meeting organizer of the change e Ifthe device is the host in a scheduled call Avaya Video Conferencing Manager deletes the call e Avaya Video Conferencing Manager also deletes any device backups created from the Templates page Device Details View details for a managed device by double clicking the device name on the Devices page or by clicking Configuration and View details To locate a managed device click T and in Browse by select Status NOTE When you schedule a call for the device from the Schedule Call page each device added to the Schedule Call page appears as a link Click the link to open the Device details page From the Device details page you can do the following e View system information and edit the system name and locale settings e Set the default service prefix for a LifeSize or Radvision MCU Refer to Setting a Default Service Prefix for an MCU e Specify northbound settings for forwarding traps for a device Refer to Forwarding SNMP Traps with North
93. ish to enter a username and password Avaya Video Conferencing Manager supports only one username and password for each make of supported device as the default to use during device discovery 4 Click Add Avaya Video Conferencing Manager Deployment Guide 18 Community Strings By default Avaya Video Conferencing Manager uses SNMP to show detailed information about a discovered device such as its make model and software version The community string is a password used to access the device when you are sending SNMP traps If the community string is correct the device responds with the requested information If the community string is incorrect the device discards the request and does not respond The default value of the community string is public To change the default value follow these steps 1 2 On the navigation bar click gt In the section that pertains to the SNMP version that you use on your network select the make of the third party device Enter a value for Community String for SNMP v1 or v2 or enter a Username for SNMP v3 or other protocols Click Add SNMP v1 or v2 or Add User SNMP v3 Discovering Devices After you configure default passwords for device management follow these steps to discover and begin managing devices in Avaya Video Conferencing Manager 1 2 3 4 Access Avaya Video Conferencing Manager On the navigation bar click B In Actions click Discover devices and then click Su
94. ive interface using the login information that you supply Before you discover devices gather login information for the devices that you intend to manage Read more at Specifying Default Passwords for Device Management Users Avaya Video Conferencing Manager supports multiple users and controls their access to functionality with roles Review the information about user roles and accounts in Managing User Accounts to determine which users to add and roles to assign User Role Access identifies the access level by role for each task that users can perform Administrators can also create custom user roles Read more at Role Management Seitings Alarms Alarms alert users to events and conditions that may require user intervention Before training users to monitor and respond to alarms determine which alarms you wish to monitor Read more at Alarms by Category and Alarms Configuration You can also forward traps from all managed devices to third party monitoring systems or on a device specific basis Read more at Northbound Seitings Global Settings With Avaya Video Conferencing Manager Administrator you can set configuration options and enable or disable integration with a third party scheduling application Read more at Administering Avaya Video Conferencing Manager Avaya recommends that you configure these settings before training users Avaya Video Conferencing Manager uses the Microsoft ADAM server settings that you provide dur
95. k Server Certificate Click Next Select the Assign an existing certificate option and click Next Select the certificate displayed in the selection box and click Next Select the default SSL port and click Next Click Next and click Finish From Start gt Run enter inetmgr The IIS web server restarts and you should be able to access the Avaya Video Conferencing Manager web page using HTTPS 2011 Avaya Inc All Rights Reserved Notices While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing Avaya assumes no liability for any errors Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes Documentation disclaimer Avaya shall not be responsible for any modifications additions or deletions to the original published version of this documentation unless such modifications additions or deletions were performed by Avaya End User agree to indemnify and hold harmless Avaya Avaya s agents servants and employees against all claims lawsuits demands and judgments arising out of or in connection with subsequent modifications additions or deletions to this documentation to the extent made by End User Link disclaimer Avaya is not responsible for the contents or reliability of any linked Web sites referenced within this site or documentati
96. le is capable of hosting the call and you do not add an MCU a message prompts you to add an MCU to facilitate the call MCU options include e Conference ID Enter a conference ID or leave blank If you added LifeSize Bridge as MCU click to select an on demand conference associated with the LifeSize Bridge Read about how Avaya Video Conferencing Manager reserves ports at Port Use e PIN Manually enter a PIN up to 10 characters for the call or click to automatically generate a 5 digit PIN NOTE Unscheduled conferences that use a PIN do not show the PIN in the Schedule call dialog box when you view the call details from the Events page e Cascading MCUs Refer to Using Cascading MCUs NOTE Calls scheduled through Avaya Video Conferencing Manager that include LifeSize Bridge do not appear in the LifeSize Bridge Utility calls scheduled through the LifeSize Bridge Utility do appear on the Avaya Video Conferencing Manager Events page Avaya Video Conferencing Manager Deployment Guide 67 f Change the following call settings for a device added to the schedule by clicking the device entry in Selected Devices and then e Call Type protocol e Bandwidth Auto or choose a bandwidth from the list e Direction of the call incoming or outgoing e Gateway if applicable e Mute on connect e Do not disturb if applicable e LifeSize Bridge only Reserved ports Auto or choose a number from the list Auto reserves th
97. ll tasks in Upgrade Prerequisites 2 On the Avaya Video Conferencing Manager CD double click setup exe The program automatically detects an existing Avaya Video Conferencing Manager installation that is eligible for an upgrade 3 When prompted to continue with the upgrade click Next 4 Click Finish 5 Restart the server NOTE Ifthe installation that you upgraded used OpenLDAP for authenticating users in Avaya Video Conferencing Manager the upgrade changes each user s password to avaya when it migrates data from OpenLDAP to ADAM or AD LDS You can change the passwords for these users on the User Management page Refer to Modifying a User Account Avaya Video Conferencing Manager Deployment Guide Configuring Your Environment After installing Avaya Video Conferencing Manager configure your environment by completing the following tasks e Accessing Avaya Video Conferencing Manager e Obtaining the License Key e Specifying Default Passwords for Device Management e Discovering Devices e Familiarizing yourself with the Avaya Video Conferencing Manager Dashboard e Integrating a Third Party Scheduler Accessing Avaya Video Conferencing Manager After installing Avaya Video Conferencing Manager on a server you can access the user interface by entering the URL in a supported web browser http lt hostname gt If Avaya Video Conferencing Manager is not configured to be the default web site for the server
98. lly selects which video conference recorder to include in the call Save and send the event Emails from the resources appear in the inbox of the Avaya Video Conferencing Manager user in Google Apps Gmail The calendars of these resources appear as blocked in the Google Apps calendar of the Avaya Video Conferencing Manager user Avaya Video Conferencing Manager sends an email confirmation to the event organizer regarding the success or failure of the scheduling request Devices with scheduling conflicts are excluded from the meeting and are noted in the confirmation email Creating Repeating Events in Google Apps Calendar Avaya Video Conferencing Manager accepts repeating events scheduled from Google Apps Calendar provided the event has an end date Avaya Video Conferencing Manager does not support repeating events that specify the Never option for the end date Avaya Video Conferencing Manager Deployment Guide 82 Modifying an Event in Google Apps Calendar If you make any of the following modifications to an event in Google Apps Calendar Avaya Video Conferencing Manager updates the event on the Events page in Avaya Video Conferencing Manager provided the resources invited to the event are free for the proposed time Add or remove a participant or resource CAUTION Do not add or remove a resource using the links below Guests in an event e Change the event time e Modify the subject or description of the event Cancelli
99. look includes more participating devices than the host device can connect to or selects more than one MCU to participate in a call Avaya Video Conferencing Manager automatically includes only one MCU and makes the selection based on the MCU affinity of the participating devices if assigned or the MCU with the greatest number of ports You can modify a meeting scheduled in Avaya Video Conferencing Manager from Microsoft Outlook to include cascading MCUs only from the Avaya Video Conferencing Manager Schedule Call dialog box By default Avaya Video Conferencing Manager automatically places a call scheduled through Microsoft Outlook If a call fails Avaya Video Conferencing Manager sends an error email to the meeting organizer indicating that the call failed to launch To enable the meeting organizer to convert the call to one that is placed manually by the participants you must enable the feature described in Specifying a Preferred Method of Participation NOTE Changes made in Avaya Video Conferencing Manager such as change of MCU bandwidth or type of call to a meeting scheduled through Microsoft Outlook are overwritten by a meeting update that is subsequently sent from Microsoft Outlook Avaya Video Conferencing Manager Deployment Guide 77 Scheduling a Conference 1 Create a meeting request in Microsoft Outlook 2 Add invitees to the request including the mailboxes for the audio or video systems as required attendees NO
100. ltiple devices of the same make and model using the Ctrl or Shift keys choosing this task opens the Schedule upgrade page and adds the devices to the upgrade Take device All managed devices Prevents a device from being scheduled for a call offline except gatekeepers an upgrade and if applicable a template event gateways during the specified offline time period Avaya LifeSize Networker and Video Conferencing Manager continues to video conference manage the device but does not allow access to recorders device settings Read more at Scheduling Offline Time for a Device Bring device All managed devices Available for a device that is taken offline online except gatekeepers gateways LifeSize Networker video recorders and LifeSize Bridge View calendar Managed video or voice Shows the calendar of scheduled events for the devices MCUs and device video recorders Show call Managed video and Shows the call statistics for a device that is statistics voice devices does not currently in a call include MCUs Update None All managed devices Refer to Managing Device Passwords password except gatekeepers and LifeSize Networker Reboot device None All devices except Reboots the device The device must not be in gatekeepers video recorders and Sony PCS XG80 use You can safely reboot the device when the Responding icon appears as the device status 39 Avaya Video Conferencing Manager Deployment Guide Menu Opt
101. m the Events page by clicking the call and Hang up call Open call statistics You can also view call statistics during a call from the following e The Devices page by clicking a device in a call gt Events and Show call statistics e The Events page by clicking a call in progress gt and Show call statistics Open a call statistics report Mute the device Enable or disable the Do Not Disturb feature on the device LifeSize Avaya and LG devices only Control the volume on the device LifeSize Avaya and LG devices only On Demand Conferences in LifeSize Bridge An on demand conference is a virtual conference hosted by LifeSize Bridge On demand conferences are not scheduled in advance do not have a scheduled start time and are always live If requested ports are available when the first participant attempts to join the on demand conference begins NOTE Ondemand conferences created in Avaya Video Conferencing Manager appear in the LifeSize Bridge Utility also Avaya Video Conferencing Manager Deployment Guide Managing All On Demand Conferences 1 2 3 4 Click on the navigation bar to access the Devices page In Actions select On demand conferences and then click Submit A list of all on demand conferences appears Use the following tools to manage on demand conferences Adds a new on demand conference From the Add new conference dialog box click Show details to configu
102. mand to remove a device that the invitee added to the call in a previous reply to the confirmation email Avaya Video Conferencing Manager removes the external device from the scheduled call and sends an email to the meeting organizer and all other invitees of the change The confirmation email sent from Avaya Video Conferencing Manager to participants who are not managed devices indicates the available commands and usage to the invitees The following rules must be observed by invitees who wish to reply e The confirmation email includes a conference identifier in the body of the message Invitees who reply must include this identifier in the reply e The reply must be plain text Other text formats are not supported Avaya Video Conferencing Manager Deployment Guide 80 Avaya Video Conferencing Manager returns an error or ignores the reply in these scenarios e The syntax is incorrect The sender must reply to the original confirmation not to the error email with the proper syntax e The call is in progress e The user does not have permission to execute the command Avaya Video Conferencing Manager accepts the reservation request and video call commands from the meeting organizer only and ignores a reply that includes either of these commands if the reply is from any other invitee The emails that Avaya Video Conferencing Manager sends to the meeting organizer and to invitees are available on the Microsoft Exchange Settings page in A
103. mine discrepancies apply a template to resolve a problem associated with a changed configuration or ensure that systems are set to the company defaults e Back up and restore the configuration of a device e Adhere to security policies by periodically applying templates For example you can create a template that prevents unauthorized video access to conference rooms by disabling automatic call answering applying encryption in calls disabling control of cameras by far end users and disabling automatically starting a presentation when a presentation device is connected to a system Create a new template and specify the settings manually or create a template based on an existing device For a new template you can specify template parameters based on the device s make software version and model or specify a template that contains only common parameters for all models or all models of a selected make The following restrictions apply to templates e Templates are supported for the following makes Avaya LG LifeSize e Create templates for managed LifeSize Desktop installations on the LifeSize Desktop page or the Templates page e Refer to the release notes for Avaya Video Conferencing Manager for a list of device software versions for which template support is available e Not all configuration preferences that are available in the device user interface are available in templates e You can enter only the following charact
104. n Settings page Email Address Enter the addresses of recipients of email alerts You can enter multiple addresses separated by commas From Address Enter the address to use for the source of the email alerts 89 Avaya Video Conferencing Manager Deployment Guide Conference Alert Threshold Settings Click Conference Threshold Settings to modify the following alert threshold settings for audio and video in calls When Avaya Video Conferencing Manager detects figures above these thresholds it sends an alert to the email addresses listed as recipients on the Email Settings page Setting Value Audio Transmit Jitter Enter a value between 1 and 1000 The default is 40 Receive Jitter Enter a value between 1 and 1000 The default is 40 Transmit Packet Loss Enter a value between 1 and 100 The default is 5 Receive Packet Loss Enter a value between 1 and 100 The default is 5 Video Transmit Jitter Enter a value between 1 and 1000 The default is 100 Receive Jitter Enter a value between 1 and 1000 The default is 100 Transmit Packet Loss Enter a value between 1 and 100 The default is 5 Receive Packet Loss Enter a value between 1 and 100 The default is 5 Transmit F S Enter a value between 1 and 60 The default is 7 Receiver F S Enter a value between 1 and 60 The default is 7 LDAP Settings Click LDAP Settings to modify the followin
105. n a conference room ensure that you have a calendar resource for each MCU For more information about these deployment options refer to Hardware and Software Prerequisites To create a resource in Google Apps Calendar refer to the Google Apps Admin Help Video recorders only create only one resource for all recorders Avaya recommends that you name this resource to clearly identify it as a generic video conference recorder resource such as Record Me or Record this Conference Copy and paste each resource s email address to a separate document and note the managed device in Avaya Video Conferencing Manager you wish to associate with each resource email address As the Avaya Video Conferencing Manager user in Google Apps complete the following steps to subscribe to each resource s calendar a In Google Apps log in to the email account of the Avaya Video Conferencing Manager user b Log into the calendar account for the Avaya Video Conferencing Manager user NOTE You may be prompted to set the time zone if this is the first time this user has logged in c Inthe Other calendars section click the Add link A menu of options appears d Click Add a coworker s calendar e In Contact Email enter the email address of the resource that you wish to associate with a managed video or voice communications device or MCU in Avaya Video Conferencing Manager For example example com_3434343338383739393439 resource calendar google
106. nager enter the resource name of the resource mailbox that you created for managed video conference recorders 95 Avaya Video Conferencing Manager Deployment Guide 96 Section 6 Reference User Role Access The following tables describe the tasks that the administrator engineer and operator user roles are authorized to perform in Avaya Video Conferencing Manager Tasks can be performed either on a page or on a device Tables that identify page level tasks include the word Page in the table title These tasks appear in the Role Management Settings page in Avaya Video Conferencing Manager Administrator For information about creating custom roles refer to Role Management Settings The last table identifies device level tasks These tasks appear in the Manage IT group window as part of device groups features that are accessible on the Devices page These tasks can be assigned to custom roles Refer to Managing Device Groups NOTE The following tables do not include tasks in Avaya Video Conferencing Manager Administrator Only administrators can access Avaya Video Conferencing Manager Administrator Alarms Page Task Administrator Engineer Operator View details Yes Yes Yes Acknowledge alarm Yes Yes No Own alarms Yes Yes No Acknowledge alarms with Yes Yes No resolution Forward alarms Yes Yes No Assign alarms Yes No No Unacknowledge alarm Yes Yes No Export all alarms to CSV Yes No No E
107. nfirm the deletion Avaya Video Conferencing Manager Deployment Guide Section 3 Scheduling Events Click on the navigation bar to access the Events page where you can schedule calls and other device events in the Actions list Event Actions list command Read more Calls Schedule Call Scheduling Conferences Device software upgrade Schedule Upgrade Scheduling a Device Software Upgrade Template applications Schedule Template Scheduling Template Applications and Comparisons Taking a device offline Schedule device offline Scheduling Offline Time for a Device NOTE You can also schedule a call an upgrade or taking a device offline from the Devices page click the device entry gt Events and choose the option With an integrated third party scheduler users can schedule video or voice calls in Avaya Video Conferencing Manager with the third party scheduling application Read more at Scheduling Conferences in Microsoft Outlook and Scheduling Conferences in Google Calendar Choose an option in the Display list to view a list of events and do the following Restart a terminated or completed call Click the event entry gt Dial this call again and Call Now View details of an event Double click the event entry or click the event entry gt and View Details Edit details of a scheduled event Click the event entry gt Edit De
108. ng an Event in Google Apps Calendar If you use Google Apps Calendar to cancel an event that was scheduled in Avaya Video Conferencing Manager from Google Apps Calendar be sure to select the option to delete and notify guests when deleting the event Avaya Video Conferencing Manager deletes the event from its Events page Avaya Video Conferencing Manager Deployment Guide Section 4 Generating Reports Avaya Video Conferencing Manager provides the following options for generating reports Periodic Shows data between specified dates You can specify a range of dates or choose a particular day week month or year Periodic reports include e Call statistics show the distribution of calls for the specified duration e Maximum port utilization shows the number of ports used by LifeSize Bridge for the specified duration e Maximum traversal by LifeSize Transit shows the call count through LifeSize Transit for the specified duration e Firewall NAT call statistics show the call count and minutes for calls that traversed the firewall or whose IP addresses were translated across networks NAT Error statistics distribution of errors over a specific period error types appear in different colors Device specific reports list activity for a group of devices on the network Inventory Shows information about current devices Types of inventory reports include hardware audit listing of hardware types and capabilities and serial numbe
109. ng sections If you are upgrading from a previous release refer to Upgrading Avaya Video Conferencing Manager for important information about upgrade prerequisites Hardware The minimum server configuration depends on the number of devices that Avaya Video Conferencing Manager manages Number of Managed Devices Processor RAM Hard Disk Space Fewer than 100 2 5 GHz dual core 2 GB 35 GB 100 or greater 2 5 GHz dual core 4 GB 35 GB NOTE Dual NIC cards are not supported on the Avaya Video Conferencing Manager server Software Avaya Video Conferencing Manager Deployment Guide Depending on your operating system you must install and activate the following Windows components or roles on the server Avaya Video Conferencing Manager uses ADAM or Active Directory Lightweight Directory Service AD LDS to populate settings and the corporate directory on managed Avaya systems and optionally for user authentication NOTE The installation program quits and an error appears if ADAM or AD LDS is not on the server Operating System Components or Roles Directory Service Microsoft Windows Server 2003 Standard edition with SP1 minimum or SP2 recommended 32 or 64 bit x86 x64 only Components e Application Server Console e ASP NET e Enable Network COM Access e Enable Network DTC Access e Internet Information Server IIS v6 0 or later Microsoft ADAM Microsoft Window
110. nistrator Engineer Operator Reboot device Yes Yes No Take device offline Yes Yes No Register with mailbox Yes Yes No Set the MCU affinity Yes Yes No Register with gatekeeper Yes Yes No Update the license key Yes Yes No Send message Yes Yes No View snapshots Yes Yes No Apply settings Yes Yes No Create template Yes Yes No Refresh device Yes Yes No View calendar Yes Yes No Recorder affinity Yes Yes No Join conference Yes Yes No Discover registered devices Yes Yes No Bring device online Yes Yes No Show call statistics Yes Yes No 101 Alarms by Category conference Avaya Video Conferencing Manager Deployment Guide 102 Alarm ID Description Default Status Default Severity ID_ABNORMAL_CALL_TERMINATION Abnormal termination of the conference ON HIGH ID_ADHOC_CONFERENCE_AT_ RISK Adhoc conference 1 with meeting ID 2 is at risk Minimum required ports 3 ON MEDIUM ID_ADHOC_LIVE __CONFERENCE_AT_RISK Adhoc Live conference 1 with meeting ID 2 is at risk Minimum required ports 3 ON HIGH ID CONF_DEV_BUSY_AT_SCHEDULED_TIME One or more devices added to this conference are busy for the scheduled time ON HIGH ID_CONF_EXTERNAL_EP_UNAVAILABLE One of the external participants in the conference 1 is not available ON HIGH CONF_FAILE D_EMPTY
111. of Designated Processors is indicated in the Documentation or other materials available to End User Avaya may require the Designated Processor s to be identified by type serial number feature key location or other specific designation or to be provided by End User to Avaya through electronic means established by Avaya specifically for this purpose Shrinkwrap License SR Customer may install and use the Software in accordance with the terms and conditions of the applicable license agreements such as shrinkwrap or clickthrough license accompanying or applicable to the Software Shrinkwrap License see Third Party Components for more information Copyright Except where expressly stated otherwise no use should be made of materials on this site the Documentation s and Product s provided by Avaya All content on this site the documentation s and the product s provided by Avaya including the selection arrangement and design of the content is owned either by Avaya or its licensors and is protected by copyright and other intellectual property laws including the sui generis rights relating to the protection of databases You may not modify copy reproduce republish upload post transmit or distribute in any way any content in whole or in part including any code and software Unauthorized reproduction transmission dissemination storage and or use without the express written consent of Avaya can be a criminal as well as a civil
112. ok e Avaya Video Conferencing Manager administrators can use email commands to manage video communications devices Refer to Managing a Device Through Email e Human participants in video calls scheduled in Avaya Video Conferencing Manager through Microsoft Outlook can specify an external video system Refer to Specifying a Preferred Method of Participation Prerequisites Ensure that you have reviewed and completed tasks in the following sections before integration e Preparing for a Avaya Video Conferencing Manager Deployment NOTE Install the Microsoft Exchange Server version listed in Third Party Scheduling Applications or in the release notes for Avaya Video Conferencing Manager e Hardware and Software Prerequisites e Installing Avaya Video Conferencing Manager e Configuring Your Environment Microsoft Exchange Server Integration Overview Task 1 Create an email account in Microsoft Exchange Server for Avaya Video Conferencing Manager Avaya Video Conferencing Manager monitors this email account to provide scheduling integration with Microsoft Exchange Server and Microsoft Outlook Read more at Avaya Video Conferencing Manager email address Avaya Video Conferencing Manager Deployment Guide Task 2 Configure Avaya Video Conferencing Manager for Active Directory When the Avaya Video Conferencing Manager installer prompts you to choose a mechanism for authenticating Avaya Video Conferencing Manager users enter values for
113. on s provided by Avaya Avaya is not responsible for the accuracy of any information statement or content provided on these sites and does not necessarily endorse the products services or information described or offered within them Avaya does not guarantee that these links will work all the time and has no control over the availability of the linked pages Warranty Avaya provides a limited warranty on this product Refer to your sales agreement to establish the terms of the limited warranty In addition Avaya s standard warranty language as well as information regarding support for this product while under warranty is available to Avaya customers and other parties through the Avaya Support Web site http www avaya com support Please note that if you acquired the product from an authorized Avaya reseller outside of the United States and Canada the warranty is provided to you by said Avaya reseller and not by Avaya Licenses THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE http support avaya com Licenselnfo ARE APPLICABLE TO ANYONE WHO DOWNLOADS USES AND OR INSTALLS AVAYA SOFTWARE PURCHASED FROM AVAYA INC ANY AVAYA AFFILIATE OR AN AUTHORIZED AVAYA RESELLER AS APPLICABLE UNDER A COMMERCIAL AGREEMENT WITH AVAYA OR AN AUTHORIZED AVAYA RESELLER UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE WAS OBTAINED FROM ANYONE OTHER THAN AVAYA AN AVAYA AFFILIATE OR AN AVAYA AUTHORIZED
114. onferencing Manager cannot contact the Microsoft Exchange Server e The Microsoft Exchange Server authentication credentials entered during the installation of Avaya Video Conferencing Manager are incorrect Authentication credentials include domain name username and password of the Avaya Video Conferencing Manager mailbox and whether HTTPS access is required e The mailbox is already registered to another managed device NOTE To unregister the mailbox address from the Register with mailbox dialog box click Unregister Avaya Video Conferencing Manager Deployment Guide Section 2 Managing Devices Infrastructure and User Accounts This section describes routine management tasks Devices Click to manage devices and device Managing Devices groups Managing Device Groups Click m to manage LifeSize Desktop Alarms Click Q to view and manage alarms Managing Device Alarms Templates Click to manage templates Apply a Using Templates to Configure Devices template to a single device or multiple devices simultaneously Maintaining Learn how to upgrade device software Maintaining Devices manage license keys and back up and restore device configurations Infrastructure Click 2 to manage infrastructure devices and Managing User Accounts provisioning from the Devices page Users Click g to manage user accounts Managing User Accounts 33 Avaya Video Conferencing Manager Deployment Guide
115. ons devices as separate resources or just the conference rooms in which the devices reside Refer to Configuring Google Apps for Use with Avaya Video Conferencing Manager Double click a resource to add it to the event Add attendees and click Save changes Add an MCU to the meeting request in the same manner that you add other resources Only one MCU is allowed in a call scheduled from Google Apps Calendar If you choose more than one Avaya Video Conferencing Manager selects an MCU for you and notifies you of the selection in the confirmation email that it sends when you schedule the call If a PIN is required for the call and Avaya Video Conferencing Manager is configured to automatically generate a PIN Avaya Video Conferencing Manager sends the PIN to the event organizer in the confirmation email when the call is scheduled You can modify the PIN only in Avaya Video Conferencing Manager If modified Avaya Video Conferencing Manager sends an email to the event organizer indicating the new PIN For more information about automatically generating a PIN refer to Google Apps Settings Add an on demand conference to the meeting request in the same manner that you add other invitees If you invite a LifeSize Bridge and an on demand conference Avaya Video Conferencing Manager uses the on demand conference settings Add the video conference recorder resource designated for this purpose by your administrator Avaya Video Conferencing Manager automatica
116. ontact Avaya Technical Services for assistance During an installation of Avaya Video Conferencing Manager the following status message may appear Could not access VBScript runtime for custom action lt name of custom action gt The Windows Scripting Host WSH is needed to run a VBScript custom action during the installation but the WSH is not installed on the target machine Follow the instructions for downloading and installing Microsoft Windows Script 5 6 at http www microsoft com downloads details aspx familyid C717D943 7E4B 4622 86EB 95A22B832CAA amp displaylang en Web Sites in IIS Function Improperly After an Upgrade During an upgrade the Avaya Video Conferencing Manager installer changes the ASP NET version of all web sites installed in IIS to v2 0 Other web sites installed in IIS that are not running in their own application pools and that rely on an earlier version of Microsoft NET Framework may function improperly after the upgrade To work around this issue do the following after performing the upgrade 1 Open the IIS Manager Click Start gt Programs gt Administrative Tools gt lIS Manager 2 Expand Web Sites gt Default Web Site 3 For each web application under Default Web Site right click the application and select Properties 4 Click the ASP NET tab Ensure that the version is set to the appropriate Framework version for the application For Avaya Video Conferencing Manager the version is 2 0
117. orders 94 Avaya Video Conferencing Manager Deployment Guide NOTE The email identifiers Exchange Schedule created successfully message to organizer 1 and Exchange Schedule created successfully message to Invitees 1 are sent only when the Enable participants to select a preferred method of participation checkbox is selected Refer to Specifying a Preferred Method of Participation Google Apps Settings If you chose Microsoft ADAM for user authentication when you installed Avaya Video Conferencing Manager you can modify the following Google Apps Gmail and Google Apps Calendar settings from the Mail Integration Settings page Setting Description Enable Mail integration If you enable this feature click Gmail Autogenerate PIN for calls scheduled through Gmail Select this box to automatically generate a PIN for a conference call when an event organizer adds an MCU to a meeting request Maximum number of days for schedules to be allowed within Set the maximum scheduling timeframe Avaya Video Conferencing Manager Email Enter the email address of the account Avaya Video Conferencing Manager monitors to provide scheduling integration with Google Apps Gmail and Google Apps Calendar Password Enter a password for the Avaya Video Conferencing Manager email account Recorder resource name If you are managing video conference recorders in Avaya Video Conferencing Ma
118. pplications and Comparisons To apply a template immediately complete the following steps 1 On the Templates page click the template entry gt and Apply template 2 Inthe Apply template window click the devices Use the Shift or Ctrl keys to select multiple devices 3 Click OK 4 When the Templates dialog box appears click OK 5 Check for template application errors In Actions select View logs and click Submit The View logs dialog box indicates the status of the operation Failed parameters identifies parameters that were not updated correctly during the template application Avaya Video Conferencing Manager Deployment Guide 59 Comparing a Template Compare a template immediately to an existing device s configuration or schedule a template comparison for a future date and time Read more at Scheduling Template Applications and Comparisons To compare a template to an existing device s configuration immediately complete the following steps 1 2 3 On the Templates page click the template entry gt and Compare template In the Compare template with device settings dialog box select the device entry Click OK The Compare template with device settings dialog box lists any differences between the template settings and the current settings on the device Deleting a Template To delete a template that is not scheduled to be applied to a device on the Templates page click the template entry gt an
119. r Deployment Guide 46 Assigning Recorder Affinity 1 On the Devices page use the Browse window to show a list of managed video communications systems 2 In the Tools column click for the video system 3 Inthe Set the recorder affinity dialog box choose a video recorder NOTE Only managed video recorders that are supported with the system appear on this list 4 lf you select a LifeSize Video Center Set recording key appears Enter a key that is available on the selected LifeSize Video Center NOTE A default key appears in this text box if you set a default key in Setting a Default Recording Key to use with a LifeSize Video Center The recording key must be one that already exists on the LifeSize Video Center 5 Click Set the recorder affinity NOTE Clear a device s recorder affinity by clicking and then Clear the recorder affinity Setting a Default Service Prefix for an MCU Set a default service prefix for a managed LifeSize or Radvision MCU from the Device details page A service prefix identifies a service created on the MCU For information about creating services on the MCU refer to the product documentation that accompanies the MCU 1 On the Devices page use the Browse window to list MCUs 2 Double click the MCU entry or click the MCU entry gt Configuration and View details NOTE You can also change the service prefix on the Device details page when you schedule a call
120. r audit where devices are located Summary Shows information based on calendar month and year Types of summary reports include yearly managers summary reports by month or by week License Audit Shows licensed devices by model Location Audit Shows devices by location ROI Shows device utilization by IP address and by model Codec Shows transmit receive and resolution reports on communications systems Conference Audit Contains conference specific statistics User Audit Shows user specific usage details Billing Shows the estimated cost of calls over a specified date range by device or by location Diagnostic Represents diagnostic information related to audio and video jitter and packet loss by location or device Complete CDR Data Lists the first 100 call detail records CDRs for video communications devices Exported data includes all CDRs NOTE CDR data is also available for LifeSize Multipoint if the MCU is registered to LifeSize Gatekeeper in Avaya Video Conferencing Manager You can generate data and graphical reports that you can export to PDF or CSV formats You can also subscribe to a recurring report that is sent to the email address associated with your user account 83 Avaya Video Conferencing Manager Deployment Guide 84 Follow these steps to view reports 1 Click on the navigation bar to access the Reports page 2 Use the hierarchy li
121. rator Delete template events Yes No No Edit template events Yes No No Reports Page Task Administrator Engineer Operator View reports Yes Yes Yes Export reports as PDF Yes Yes No Subscribe to reports Yes Yes No Templates Page Task Administrator Engineer Operator View templates Yes No No Apply template Yes No No Edit template Yes No No Compare template Yes No No Delete template Yes No No Create template Yes No No Create template from device Yes No No Back up device Yes No No Restore device Yes No No View logs Yes No No Packages Page Task Administrator Engineer Operator View packages Yes Yes Yes Upload packages Yes Yes No Delete packages Yes Yes No 98 Password Page Avaya Video Conferencing Manager Deployment Guide Task Administrator Engineer Operator View password details Yes No No Edit SNMP v1 or SNMP v2 Yes No No Add SNMP v3 user Yes No No Modify SNMP v3 user Yes No No Delete SNMP v3 user Yes No No Add for other protocols Yes No No User Management Page Task Administrator Engineer Operator View list of users Yes Yes Yes Modify self details Yes Yes Yes ADAM ADAM installations only installations only Import or add new user Yes No No License Manager Page Task Administrator Engineer Operator View license details Yes No No Enter license key Yes No No Enter unlock key Yes No
122. re additional conference settings Shows the Modify conference dialog box for you to edit the on demand conference LARIE Sets affinity of the on demand conference to a LifeSize Bridge With affinity set to a LifeSize Bridge the on demand conference is available to the LifeSize Bridge when you schedule a conference from the Events page Adds the on demand conference to a group When an on demand conference resides in a group video system users can select the on demand conference through the corporate directory Read more at Managing Device Groups With a third party scheduler only Registers the on demand conference with a mailbox resource Deletes the on demand conference 5 Select Publish to directory to make the conference available to the corporate directory NOTE If a scheduled conference uses an on demand conference s ID you cannot change the affinity or delete the on demand conference Managing On Demand Conferences for a LifeSize Bridge 1 2 From the Devices page select the LifeSize Bridge entry and click gt Point to Configuration and then click On demand conferences On demand conferences with affinity set to the LifeSize Bridge appear With a third party scheduler only Click the on demand conference entry and DA The Register with mailbox dialog box appears Enter the mailbox resource you created for the conference and click Register The yellow envelope icon c
123. re successfully scheduled appear on the Events page when you show all scheduled events or scheduled calls In the Display list select All scheduled events or All scheduled calls Calls involving managed devices that were not scheduled through Avaya Video Conferencing Manager or an integrated third party scheduler appear on the Events page with the event name Adhoc Conference Avaya Video Conferencing Manager captures statistics for adhoc conferences for reporting purposes Scheduling a Conference in Avaya Video Conferencing Manager 1 Click on the navigation bar to access the Events page 2 In Actions choose Schedule Call and then click Submit 3 Enter the details for the call a Enter a name for the conference so you can identify it in a list of events on the Events page b Choose the reservation type e Choose Auto Launch to automatically start the call at the scheduled time e Choose Reservation Only to reserve devices for the call but requires the call to be manually dialed When reserved you cannot schedule devices for maintenance or other purposes c Select the start and end date and time d Select Auto disconnect to end the call automatically when its scheduled time ends e Select Alert before termination to alert participants to the end of the call 5 minutes before the call is ended Avaya Video Conferencing Manager Deployment Guide 66 4 Add participants to the call a b Click Add Device to show a list of m
124. rencing Manager Administrator Refer to Microsoft Exchange Server Settings Avaya Video Conferencing Manager Deployment Guide 79 Avaya recommends that you use this feature in a test environment before deploying it in your organization Enabling this feature allows a meeting invitee to add an external device to Avaya Video Conferencing Manager s database without having a user account in Avaya Video Conferencing Manager Avaya Video Conferencing Manager does not check the validity of the IP address of an external device that is added to a call through this mechanism CAUTION When the list of scheduled devices changes due to a reply from a human invitee to the email messages generated by this feature all human invitees receive an email indicating the change When this feature is enabled and a meeting organizer schedules a video call in Avaya Video Conferencing Manager through a meeting invitation in Microsoft Outlook Avaya Video Conferencing Manager sends a confirmation email to all participants The email includes the conference details the date and start time of the call the call reservation type and the IP addresses of the video devices that are scheduled to participate in the call The email also includes instructions and commands that recipients can use in a reply to the email to do the following Convert a call from one that is placed automatically by Avaya Video Conferencing Manager to one that is placed manually by meeting pa
125. res Most Avaya Video Conferencing Manager components are service components Enable Network DTC Access Coordinates COM transactions Avaya Video Conferencing Manager components use DTC for remote calls Internet Information Server IIS Provides the infrastructure for NET and existing web applications and services The default enabled subcomponents Internet Information Service Manager and World Wide Web Service are required to run Avaya Video Conferencing Manager 4 Click OK 5 Click Next to complete the installation 6 Close the Add or Remove Programs window Installing Server Roles on Microsoft Windows Server 2008 R2 1 On the Start menu point to Programs Administrative Tools and then click Server Manager 2 In Roles Summary click Add Roles 3 Inthe Before you Begin page click Next 4 Inthe Server Roles page select the following Active Directory Lightweight Directory Services Web Server IIS 5 Click Next 6 Click Next 7 Click Install 10 Avaya Video Conferencing Manager Deployment Guide 11 Installing Role Services on Microsoft Windows Server 2008 R2 1 On the Start menu point to Programs Administrative Tools and then click Server Manager 2 Inthe navigation pane expand Roles right click Web Server IIS and then click Add Role Services 3 Inthe Select Role Services pane scroll down and select IIS 6 Management Compatibility Ensure that this selection is expanded and that all o
126. rms Managed video and Opens the Alarms page and shows the alarms for voice communications the device Refer to Managing Device Alarms devices except Sony PCS XG80 Create Managed Avaya LG and Creates a configuration template from an existing template LifeSize video systems managed video system Refer to Using Templates only to Configure Devices Refresh All managed devices Refreshes the selected device s information device Read more at Refreshing Device Information On demand LifeSize Bridge Shows all available on demand conferences conferences Read more at On Demand Conferences in LifeSize Bridge Default LifeSize Bridge Allows you to configure default conference conference settings for the selected LifeSize Bridge settings 38 Avaya Video Conferencing Manager Deployment Guide Menu Option Submenu Option Device Type Description Events Join Video and voice Joins the device to a call in progress conference communications systems only Schedule call Managed video or voice Schedules a call Select multiple devices with the devices MCUs and Ctrl or Shift keys and choose Schedule call video conference Read more at Scheduling a Conference in Avaya recorders Video Conferencing Manager Schedule All managed video and Schedules a software upgrade for the device upgrade voice devices except requires an available upgrade package Refer to Sony PCS XG80 Upgrading Devices If you select mu
127. rticipants Only the meeting organizer can reply to the confirmation email with the command reservation request in the body of the reply By default Avaya Video Conferencing Manager automatically places a call scheduled through Microsoft Outlook unless it receives this command from the meeting organizer e Convert a call from one that is placed manually by meeting participants to one that is placed automatically by Avaya Video Conferencing Manager Only a meeting organizer can reply to the confirmation email with the command video cal1l1 in the body of the reply e Specify the IP address of an external video communications device through which the invitee wishes to participate in the scheduled call A meeting invitee can reply to the confirmation email with the command cali Paddress Avaya Video Conferencing Manager adds the device to the scheduled call and notifies the meeting organizer and all other invitees of the change If Avaya Video Conferencing Manager has no database entry for the device it adds the device and its IP address to its database as an external device If the device is already a scheduled participant in the call or a managed device Avaya Video Conferencing Manager ignores the command For more information about external devices refer to Managing External Devices e Remove an external device that an invitee added to the call with the call1 Paddress command A meeting invitee can reply to the confirmation email with the busy com
128. s Retrieves the details of the devices This information appears DESC on the Device details page of a managed device MESSAGE Avaya Shows a message in the display of the video system Use LG only ASCII characters Enter the message in the body of the email Delete signature information or other text that LifeSize automatically appears in the body of the message Polycom Avaya Video Conferencing Manager truncates messages that Tandberg exceed the following number of characters Avaya LG and LifeSize 200 Polycom 100 Tandberg 40 SNAPSHOT Avaya Retrieves the current video snapshot on the device as a jpg LG attachment to a reply email LifeSize AUTOSH Avaya Executes a command line interface CLI command Enter LG AUTOSH in the Subject field and the CLI command in the body of the message for example get system name LifeSize Avaya Video Conferencing Manager sends an individual response email Success or failure to indicate the result of the action taken on each of the devices If Avaya Video Conferencing Manager does not recognize any of the emails then no action or response email is sent Email commands are not supported with external devices The Conference audit report available from the Reports page includes EMAIL as a call source type for calls initiated through email commands The User audit report reflects the conferences initiated by users using email commands Read more at Generating Reports You can disable this feature b
129. s Server 2008 R2 Standard edition 64 bit x64 only Server Roles e ADLDS e Web Server IIS Role Services IIS Management Compatibility Microsoft AD LDS Additional software requirements e If you intend to use SSL to access Avaya Video Conferencing Manager from a web client ensure that you obtain a valid server certificate e Ensure that Active Directory is not installed on the server on which you intend to install Avaya Video Conferencing Manager and that the server is not a domain controller e The Avaya Video Conferencing Manager installation program installs the Microsoft _NET Framework 2 0 if not already installed and PostgreSQL v8 3 Before you run the installation program consider the following You have administrator rights to install the applications An existing PostgreSQL installation does not exist OpenSSL version If OpenSSL exists on the server ensure that the version is 0 9 7 or later or delete the LIBEAY32 dll and SSLEAY32 dll files located in the C windows system32 folder The Avaya Video Conferencing Manager installation program installs a compatible version of these files if OpenSSL does not exist on the server Avaya Video Conferencing Manager Deployment Guide If the Avaya Video Conferencing Manager installer detects an earlier version you must delete the LIBEAY32 dll and SSLEAY32 dll files and uninstall Avaya Video Conferencing Manager before running the Avaya Vi
130. s a separate invitee scheduled call to the devices that reside in the conference rooms that the meeting organizer includes in the meeting request Consider using this option if conference rooms are dedicated for use as video or voice conferencing rooms Video and voice communications systems Create a resource mailbox in Microsoft Exchange Server for each conference room that contains a video or voice system managed by Avaya Video Conferencing Manager Forward each conference room mailbox to the Avaya Video Conferencing Manager mailbox In Avaya Video Conferencing Manager associate the managed system with the email address of the mailbox resource for the conference room When Microsoft Outlook users add conference rooms to a meeting request Avaya Video Conferencing Manager automatically schedules the system associated with these conference rooms and places the call at the scheduled meeting time MCUs on demand conferences and video recorders Configure mailbox resources in the same way as described in Option 2 Create a resource mailbox for each device Avaya Video Conferencing Manager Deployment Guide Option 2 Create a resource mailbox for each device Benefits Limitations Microsoft Outlook users can create meeting requests Microsoft Outlook users must include both the with or without voice or video devices as invitees conference room and the video or voice device as invitees to schedule calls
131. s by defining the following and clicking Add and Save IP Address Address to which Avaya Video Conferencing Manager forwards SNMP traps from managed video and voice communication devices Port Destination port on the IP address to which Avaya Video Conferencing Manager forwards the SNMP trap Username Used for authentication on the specified IP address not to exceed 40 characters Password Used for authentication on the specified IP address not to exceed 40 characters To remove a trap destination click its IP address and click Delete Avaya Video Conferencing Manager Deployment Guide 92 LifeSize Bridge Settings Use Avaya Video Conferencing Manager Administrator to associate an email address with extra ports for conferences hosted by LifeSize Bridge and scheduled through Microsoft Exchange Including the email address as an attendee in a scheduled conference instructs Avaya Video Conferencing Manager to reserve extra ports on LifeSize Bridge for that conference Configure overbooking by setting Overbooking email and Overbooking number NOTE Anemail address associated with extra ports can be used only with LifeSize Bridge Role Management Settings A user role identifies the tasks that users assigned to the role are authorized to perform in Avaya Video Conferencing Manager Click Role Management Settings to do the following e Administrators only Create modify or delete a custom user role e
132. s not operational ID_FAILED_DEV_REBOO Failed to reboot the device ON HIGH ID_LOW_LICENSE_COUN Available licenses remaining are ON MEDIUM less than 15 of the total licenses ID_MODIFY_CONF_DB_ERROR Failed to modify conference 1 ON MEDIUM Database error ID_MODIFY_CONF_FAIL_NO_MGMD_DEV Failed to modify conference 1 ON MEDIUM No managed devices found ID_MODIFY_CONF_NO_MATCH Failed to modify conference 1 ON MEDIUM No matching conference found ID_NO_MORE_LICENSES No licenses left ON HIGH ID_SERVER_CONNECT_ERROR Unable to connect to the server ON MEDIUM ID_UNKNOWN_ERROR An unknown error has occurred ON MEDIUM 104 Avaya Video Conferencing Manager Deployment Guide Alarm ID Description Default Default Status Severity ID_UPDATE_PWD_ON_DEV_FAILED Failed to update the password ON MEDIUM on the device ID_USER_FAILED_TO_LOGIN User 1 failed to log in ON MEDIUM ID_USER_FAILED_TO_LOGIN_LDAP_ERROR User 1 failed to log in LDAP ON MEDIUM server error Polycom Alarm ID Description Default Default Status Severity ID_POLYCOM_AUTH_FAILURE Authentication failure ON MEDIUM ID_POLYCOM_BATTERY_LOW Low battery ON MEDIUM ID_POLYCOM
133. sign the device to the currently selected folder 8 Create additional folders to complete the hierarchy Click the group name or a folder and repeat steps 5 7 9 To seta group as the default group to appear on the directory screen when a user chooses to browse the corporate directory hierarchically select the group in Group name and then click Set as default The button label changes to Reset as default to indicate that this is the currently selected default group If you wish to change the default group or have no group appear in the corporate directory by default click Reset as default to remove this group as the default selection Modifying a Directory Group Modify a directory group or its folders as follows e To rename a directory group select the group in Group name and then click Rename To delete a directory group select the group in Group name and then click Delete e To delete or rename a folder click the folder and Rename folder or Delete folder NOTE Dragging and dropping folders is not supported If you modify a group the changes appear on the directory screen of the device using that group based on the refresh interval set in Administrator Preferences Directory LDAP LDAP Refresh on the device The default refresh interval set by Avaya Video Conferencing Manager when it discovers and manages a device is 12 hours In the Device groups window you can view the structure of a group and the devic
134. sting on the left to expand the view 3 Click the report you want to view 4 Set the report options and click OK NOTE Select the Subscribe details option to set a generation time and the frequency at which the reports are sent to your email You must have an email address associated with your user account 5 By default the report appears as a graph when available To view the report as a table select Table in the View As options at the top of the Reports page 6 Optionally to export a report in either PDF or CSV format select the format from Export As and then click Submit The CSV format is available for selection in Export As only for report data that appears in a table Device Utilization By default for reporting the call count does not include individual participants in the call For example Avaya Video Conferencing Manager counts a video conference with six participants as one call not six If this call lasts 10 minutes regardless of the number of participating devices Avaya Video Conferencing Manager reports the time used as 10 minutes not 60 Avaya Video Conferencing Manager produces a CDR for the entire conference instead of adding the CDRs of the constituent legs To instruct Avaya Video Conferencing Manager to count each constituent leg as a call and count its time used as part of the total time used select the Double count checkbox when generating reports The following reports are affected by this option
135. supported with LifeSize Video Center Avaya Video Conferencing Manager chooses that system as the recording host If that system is assigned affinity to a managed LifeSize Video Center LifeSize Video Center is used to record the call with the recording key specified at the time the affinity was assigned If recorder affinity is not assigned to the Avaya recording host Avaya Video Conferencing Manager selects an available LifeSize Video Center and uses the default recording key if set e If none of the participants in the call are Avaya systems that are supported with LifeSize Video Center or if LifeSize Video Center is not managed in Avaya Video Conferencing Manager a recorder is selected based on affinity assigned to other managed recorder models Setting a Default Recording Key to use with a LifeSize Video Center Complete the following steps to associate a default recording key to use when a Avaya video system is the recording host in a call and affinity to a LifeSize Video Center has not been set on the system 1 On the Devices page use the Browse window to show a list of managed LifeSize Video Center devices 2 Double click the LifeSize Video Center entry or click the device entry gt Configuration and View details 3 On the System information tab enter a recording key in Recording key The recording key must be one that already exists on the LifeSize Video Center 4 Click Save 45 Avaya Video Conferencing Manage
136. t contain one of the following commands The commands are not case sensitive Command Applies to these Makes Action Executed on the Device REBOOT Avaya Reboots the devices LG LifeSize Polycom Tandberg CALL Avaya Places a conference call that includes the list of devices to LG which the email is sent The appears in the Type column on the Events page to identify an adhoc call placed LifeSize through email using this command Polycom NOTE This command cannot be used to add devices to a Tandberg conference call in progress Sony HELP Avaya Sends a reply email that lists and describes the commands LG that can be sent to the device in an email message A single reply is sent even if the HELP command is sent to multiple LifeSize devices Polycom Tandberg Sony HANGUP Avaya Does not apply to MCUs Disconnects the list of devices to LG which the email is sent if these devices are in a call If one of the devices is hosting a call then all participants connected to LifeSize that host in the call are also dropped Polycom Tandberg Sony BACKUP Avaya Backs up the current device settings as a template BACK UP LG BACK UP LifeSize CALLSTATS Avaya Retrieves call statistics CALL STATS LG CALL STATISTICS LifeSize Polycom Tandberg Sony 49 Avaya Video Conferencing Manager Deployment Guide Command Applies to these Makes Action Executed on the Device DESCRIBE All managed device
137. tails and Apply changes Delete a scheduled event Click the event entry gt and Delete Schedule Icons for calls devices templates or upgrades appear in the Status column The following event icons can appear in the Type column to indicate additional details about an event A recurring event Manager A call scheduled from a third party scheduling application that is integrated with Avaya Video Conferencing x ale An adhoc call initiated by a Avaya Video Conferencing Manager administrator using the email based CALL command Refer to Managing a Device Through Email A scheduled call that includes a managed video conference recorder A completed call that included a managed video conference recorder but the recording failed lt x A completed call that included a managed video conference recorder and the recording succeeded 64 Avaya Video Conferencing Manager Deployment Guide 65 Scheduling Conferences Schedule and manage conferences in Avaya Video Conferencing Manager or from a third party scheduler e Scheduling a Conference in Avaya Video Conferencing Manager e Scheduling Conferences in Microsoft Outlook e Scheduling Conferences in Google Calendar e Adding a Device to a Scheduled Conference e Modifying Scheduled Conferences e Using Cascading MCUs e Viewing a Call in Progress e On Demand Conferences in LifeSize Bridge e Port Use Calls that a
138. tional benefits If you schedule a call in Avaya Video Conferencing Manager and none of the devices has the capacity to host the call Avaya Video Conferencing Manager prompts you to add an MCU and asks if you would like Avaya Video Conferencing Manager to make the selection for you Avaya Video Conferencing Manager makes the selection based first on the MCU affinity of the participating devices if assigned You cannot schedule cascading MCUs through a third party scheduler If you schedule more than one MCU Avaya Video Conferencing Manager selects one based on the MCU affinity of the participating devices If you do not schedule an MCU and one is needed to place the call Avaya Video Conferencing Manager adds an MCU based on the MCU affinity of the participating devices Follow these steps to assign MCU affinity to a device 1 On the Devices page use the Browse window to show a list of managed devices 2 Locate the entry for the device and click z in the Tools column NOTE If this icon does not appear click T and ensure that Set the MCU affinity is selected in the Tools section MCU affinity is not available for external devices 3 In the Set the MCU affinity dialog box select an MCU If a managed MCU does not exist in Avaya Video Conferencing Manager Select the MCU is not available 4 Click 4 The MCU affinity icon in the device entry changes to indicate that MCU affinity is set for the device NOTE Click e to clear
139. to export all entries as either a CSV or PDF file Use the Shift click or Ctrl click keys to select a subset of all entries to export Click one of the selected entries gt and Export selected CSV file format or Export selected PDF file format 85 Avaya Video Conferencing Manager Deployment Guide Section 5 Administering Avaya Video Conferencing Manager Avaya Video Conferencing Manager Administrator is a web based tool for administrators Click E on the navigation bar to access the tool Application Settings Configure settings for location device discovery system logs device polling frequency time out interval for automatic logout and HTTP proxy settings Read more at Application Settings Alarms Enable or disable alarms and specify alarm severity Read more at Alarms Configuration Database Back up and restore the database Read more at Database Management Billing Configure settings for estimating call costs Read more at Billing Information Conferences Configure settings for monitoring calls Read more at Conference Settings Email Configure settings for email alerts and messages Read more at Email Settings Conference Alert Modify alert threshold settings for audio and video in calls Read more at Conference Thresholds Alert Threshold Settings LDAP Modify LDAP configuration settings Read more at LDAP Settings Device License Upload a list of device license keys for LifeSize d
140. ts click Confirm at the bottom of the Events page to delete or modify the conflicting events and create the offline event The device offline event appears on the Events page as a scheduled event Avaya Video Conferencing Manager Deployment Guide 76 Scheduling Conferences in Microsoft Outlook If you integrated Microsoft Exchange Server Microsoft Outlook users in your organization can use a Microsoft Outlook meeting request to schedule conferences Meetings scheduled in Microsoft Outlook with managed audio or video systems appear as scheduled calls in Avaya Video Conferencing Manager on the Events page The icon appears in the Type column on the Events page to indicate an event that is scheduled from Microsoft Outlook Calls scheduled through Avaya Video Conferencing Manager also appear as events in Microsoft Outlook thus preventing double booking When you schedule an upgrade or template comparison for a managed device in Avaya Video Conferencing Manager that information is shared with Microsoft Outlook and the device becomes unavailable for scheduling other events If none of the devices that the meeting organizer invites to the call is capable of hosting the call Avaya Video Conferencing Manager automatically adds an available MCU to the schedule and includes the device in the email confirmation that it sends to the meeting organizer Cascading MCUs are not available through Microsoft Outlook If a meeting organizer in Microsoft Out
141. urrent page Double click an entry or click an entry gt and View details to view details of the action Click any column heading to sort all entries by ascending or descending order based on the information in that column You can choose how audit entries appear on the System Audit page in the following ways Columns Click to select additional columns of information or hide columns Browse Click M to browse actions Choose one of the following audit types e User Audit View all actions performed by a Avaya Video Conferencing Manager user e Session Audit View all actions performed automatically by the Avaya Video Conferencing Manager server between the start and stop time of the server and optionally by a specific logged in user during the selected session e Device Audit View all actions performed on a managed device by make and model Expand the folders that appear below the audit type and select a value Click Show all to clear a view and show all actions Refresh Click ey to refresh entries on the current System Audit page Search Search for actions by one or more criteria Click Q to open the Search window Select the search criteria and then select values from lists if available for a selected attribute Scroll to the bottom of the Search window and click Search Click Show all to clear a search and show all entries Exporting System Audit Entries Use Export on the System Audit page
142. us 3 Click External Editing Details for External Devices Access the View details page for an external device and enter additional information such as the device make model and location or other information that may be useful when including the device in a call 1 On the Devices page click m 2 In Browse by click Status 3 Click an external device 4 Click Configuration and View details Avaya Video Conferencing Manager Deployment Guide 42 You can also join an external device to an existing conference call or delete the device from the Devices page Refer to Device Management Overview NOTE With Microsoft Exchange Server integrated Avaya Video Conferencing Manager can automatically add external devices to the Devices page Read more at Specifying a Preferred Method of Participation Managing Device Passwords When Avaya Video Conferencing Manager attempts to manage a device it uses the default password that you specify on the Passwords page Refer to Specifying Default Passwords for Device Managemert If the device does not use that default password the device appears on the Devices page with re in the Status column indicating that the login failed You must update the password stored in the Avaya Video Conferencing Manager database for that device before you can manage the device NOTE The also appears after a device is managed if the device s password is changed using a mechanism other than Av
143. users and schedule and manage calls Avaya Video Conferencing Manager assigns new users to the Operator role Avaya Video Conferencing Manager Deployment Guide 62 You cannot edit or delete the three predefined roles Read more about access to specific functionality for each of these roles at User Role Access NOTE The superuser created during Avaya Video Conferencing Manager installation can edit and delete all user accounts including administrators Read more at User Authentication In Avaya Video Conferencing Manager Administrator administrators can create additional custom roles and choose which page level tasks a custom role can be authorized to perform From the Devices page an administrator can then assign device level tasks to custom roles by grouping devices into folders selecting a custom role to assign to the folder and then choosing the tasks that the custom role is authorized to perform on devices in that folder For more information about creating custom roles refer to Role Management Settings For more information about choosing device level tasks for a custom role refer to Managing Device Permissions Groups for Custom Roles NOTE Users of a third party scheduler can affect scheduling of calls With Microsoft Exchange Server integrated users can add external devices to Avaya Video Conferencing Manager without having a Avaya Video Conferencing Manager user account Refer to Integrating a Third Party Sche
144. vaya Video Conferencing Manager Administrator in the Email Customization section The email identifiers are Exchange Schedule created successfully message to organizer 1 and Exchange Schedule created successfully message to Invitees 1 Refer to Microsoft Exchange Server Settings Scheduling Conferences in Google Calendar If you integrated Google Apps Google Apps Calendar users in your organization can schedule video and voice conferences with a Google Apps Calendar event invitation The icon appears in the Type column on the Events page to indicate an event that is scheduled from Google Apps Calendar Calls scheduled through Avaya Video Conferencing Manager also appear as events in Google Apps Calendar for each resource preventing double booking When you schedule an upgrade or template comparison for a managed device in Avaya Video Conferencing Manager that information is shared with Google Apps Calendar and the device becomes unavailable for scheduling other events If none of the devices that the meeting organizer invites to the call is capable of hosting the call Avaya Video Conferencing Manager automatically adds an available MCU to the schedule and includes the device in the email confirmation that it sends to the event organizer Cascading MCUs are not available through Google Apps Calendar If an event organizer in Google Apps Calendar includes more participating devices than the host device can connect to or selects mor
145. vaya Video Conferencing Manager listens on this port to receive traps from a device When the device needs to forward a trap it connects to the Avaya Video Conferencing Manager server on this port to deliver the trap HTTP TCP and UDP port 80 LDAP TCP port 389 ADAM or AD LDS for inbound communication from Avaya devices to the Avaya Video Conferencing Manager server Avaya Video Conferencing Manager Deployment Guide LifeSize Transit Management If Avaya Video Conferencing Manager installed in the LAN manages LifeSize Transit Server and video systems that are outside of the LAN ensure that you open the following ports on the firewall SSH Avaya Video Conferencing Manager manages LifeSize devices through TCP port 22 HTTP Avaya Video Conferencing Manager manages LifeSize Transit Server through TCP and UDP HTTPS port 80 and TCP port 443 SNMP Required for Avaya Video Conferencing Manager to receive traps for video devices NOTE Avaya Video Conferencing Manager requires ICMP to ping LifeSize Transit Server and video devices Data Storage Avaya Video Conferencing Manager stores data in the PostgreSQL database management system The installation program installs PostgreSQL on the same server as Avaya Video Conferencing Manager A database instance is created using Trusted Windows Authentication The connection mechanism uses the PostgreSQL Data Provider Avaya Video Conferencing Manager uses an LDAP base
146. vent e Removes the entire subconference from the call if the event is a scheduled call in which the device is the host of a cascaded subconference or the only participant in a subconference Sends the meeting organizer an email indicating that the device has been removed from the call if the call was scheduled through a third party scheduling application Follow these steps to take a managed device offline 1 Click to access the Events page 2 In Actions click Schedule device offline and then click Submit The Schedule Offline for device dialog box appears NOTE You can also access this dialog box from the Devices page click a managed device gt Events and Take device offline 3 Enter the following information for the event a Name the event This name identifies the event when it is listed on the Events page b Ensure that Selected device shows the IP address and name of the device that you wish to take offline c Select the date and time period to take the device offline d Click Schedule e If the device is already a participant in another scheduled event for that time period Avaya Video Conferencing Manager prompts you to review the list of conflicting events Click Yes to review the list The Events page lists the conflicting events To clear the conflicts you can modify the events by clicking an event entry gt and Edit Details 4 When you are finished viewing or modifying the conflicting even
147. vices with templates scheduled within the next 24 hours week or month Avaya Video Conferencing Manager Deployment Guide Browse by Description Registration The ALL folder shows all managed devices with a registration status or LifeSize license status in the following subcategories e devices registered or unregistered to gatekeepers e devices registered or unregistered to a mailbox for installations integrated with a third party scheduling application e devices registered or unregistered to a SIP registrar e devices registered or unregistered to Skype applies to LifeSize Passport only e LifeSize video communications systems with licenses expiring within the next week month or year and expired licenses e all devices that are assigned affinity to an MCU e all devices that are assigned affinity to a video conference recorder Subnet All managed devices by subnet NOTE The Device Type Activity Registration and Subnet Browse by categories show only managed devices Refreshing Device Information Refresh the following information that appears on the Devices page e For all devices on the Devices page click ty e Fora single device click the device entry gt Configuration and Refresh device For recently added devices in Actions click Scan Network and then Submit This procedure initiates discovery of devices added to the network since the last time devices were discovered
148. x to show a statistics graph from each participant in a call when viewing a call in progress or completed calls from the Events page Call Termination Alert Interval Enter the time in minutes before the end of a call at which time Avaya Video Conferencing Manager will send an alarm and email to the administrator regarding a call s termination The default is 15 minutes Call Statistics Monitoring Interval Enter the time interval to define the frequency at which Avaya Video Conferencing Manager polls current call statistics NOTE The default setting of 3 minutes may cause high CPU usage for the LSCService exe process during calls and slow response to tasks performed with the user interface Depending on the volume of calls and the CPU requirements of other applications running on the server you may wish to disable Monitor call statistics or increase the time interval Call Retry Attempts Enter the number of times a conference will retry a failed call The default is 1 Email Settings Click Email Settings to modify the following configuration settings for email alerts and messages Click Save for your changes to take effect Setting Description SMTP Server Enter the address of the SMTP server Avaya Video Conferencing Manager uses to send emails about alarms For Microsoft Exchange enabled users use the email server address you specified for the Microsoft Exchange Server IP in the Mail Integratio
149. xport all alarms to PDF Yes No No Export selected CSV file Yes No No format Export selected PDF Yes No No Devices Page Avaya Video Conferencing Manager Deployment Guide Task Administrator Engineer Operator View list of devices Yes Yes Yes Discover devices Yes Yes No Manage devices Yes Yes No Delete device Yes Yes No Scan network Yes Yes No Add external device Yes Yes No Export view as PDF Yes Yes No Manage device groups Yes Yes No Manage permissions on Yes No No devices Infrastructure management Yes No No Events Page Task Administrator Engineer Operator View list of events Yes Yes Yes View details Yes Yes Yes Schedule calls Yes Yes Yes Redial completed calls Yes Yes Yes Show call statistics Yes Yes Yes Drop call Yes Yes Yes Add or remove participants in Yes Yes Yes call Edit calls Yes Yes Yes Delete calls Yes Yes Yes Schedule device upgrades Yes Yes No Delete scheduled upgrades Yes Yes No Edit device upgrades Yes Yes No View system calendar Yes Yes No Schedule device offline Yes No No Delete device offline Yes No No Edit device offline Yes No No Schedule template events Yes No No 97 Avaya Video Conferencing Manager Deployment Guide Task Administrator Engineer Ope
150. y clearing Enable device management through email on the Mail Integration Settings page in Avaya Video Conferencing Manager Administrator 50 Avaya Video Conferencing Manager Deployment Guide 51 Managing Device Groups Group devices into folders in Avaya Video Conferencing Manager to do the following Create and set a default hierarchical group of managed devices to appear in the directory for all managed Avaya LG and LifeSize video systems when the user chooses to browse the corporate directory hierarchically You can also create more than one group and select the group that appears in the directory for an individual system Devices that are available for placing into a hierarchical group include managed video and voice devices LifeSize Desktop installations external devices and on demand conferences NOTE Assign LifeSize Desktop installations to a group from the LifeSize Desktop page You must create the group first from the Devices page by following the instructions in this section and then add the installations from the LifeSize Desktop page Specify the tasks that a custom role can perform on managed and external devices in a folder For example in Avaya Video Conferencing Manager Administrator you can create a custom role for users in a specific geographical region From the Devices page group all devices in that region into a folder assign the custom role that you created for that region to the folder and choose which t

Avaya 1000 Series Video Conferencing Systems Deployment Guide

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