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Avaya 1000 Series Video Conferencing Systems Deployment Guide

1. amp Opens a text box for sending a message to the device The message appears in the display of the device For more information refer to Sending a Message to a Device on page 57 44 Avaya Video Conferencing Manager Deployment Guide Status Icons The following icons represent the device status Mouse over an icon to view text that describes the icon Icon Status k Discovered To enable Avaya Video Conferencing Manager to manage this device right click the device entry and then click Start managing Login failed Update the password Refer to Managing Device Passwords on page 58 to update the password Li Responding Unreachable Rebooting Managing Updating device information Deleting External device Refer to Adding a New External Device on page 48 Dialing Ringing Avaya Video Conferencing Manager Deployment Guide Icon Status Call in progress Two inbound call Ah wo way inbound ca Two way outbound call Multipoint inbound call Multipoint outbound call Displaying Devices On the Display list choose the category of devices to view Display categories include the following Display Category Description All All discovered and external devices Managed all Devices that are managed by Avaya Video Conferencing Manager A managed device is
2. If the call is in progress when an invitee replies with the call IPaddress command Avaya Video Conferencing Manager sends an email to the invitee indicating that the call is in progress and the schedule cannot be modified Avaya Video Conferencing Manager ignores all other commands sent in a reply if the call is in progress Avaya Video Conferencing Manager accepts the reservation request and video call commands from the meeting organizer only and ignores a reply that includes either of these commands if the reply is from any other invitee The emails that Avaya Video Conferencing Manager sends to the meeting organizer and to invitees when this feature is enabled are available on the Microsoft Exchange Settings page in Avaya Video Conferencing Manager Administrator in the Email Customization section The email identifiers are Exchange Schedule created successfully message to organizer 1 and Exchange Schedule created successfully message to Invitees 1 For more information about Avaya Video Conferencing Manager Administrator refer to Using Avaya Video Conferencing Manager Administrator on page 88 Avaya Video Conferencing Manager Deployment Guide 85 Generating Reports Avaya Video Conferencing Manager provides powerful graphical report generation capabilities for collected performance data You can generate data and graphical reports that you can export to PDF or CSV formats You can also subscribe to a recurring report
3. ON ID_CONF_SAVE_SUCCESS Conference 1 was saved successfully ON ID_CONF_STATUS_UPDATE_FAILED Unable to update the status of the conference 1 to failed A database error occurred ON ID_CONF_STATUS_UPDATE_FAILED_DB_ERR Unable to update the status of the conference 1 to failed A database error occurred ON ID_CONF_TERMINATION_PENDING Call has exceeded its scheduled duration ON Avaya Video Conferencing Manager Deployment Guide 109 conference Continued Alarm ID Description Default Status ID_DEL_CONF_FATLED_CONF_LAUNCHED Failed to delete the ON conference 1 from the conference table The conference has already been dialed or terminated ID_DEL_CONF_FATLED_DB_ERROR Failed to delete conference ON 1 from the conference table a database error occurred ID_DEL_CONF_FAILED_DB_ERROR_1 Failed to delete the ON conference from the conference table a database error occurred ID_DEL_CONF_FAILED_DB_ ERROR_UPDATE_ FAIL Failed to delete ON conferences from the conference table A database error occurred ID_DEL_CONF_FATILED_NO_MATCH_FOUND Failed to delete the ON conference 1 from the conference table No matching conference was found ID_ERR_ON_CHECKING_CONFLICT_FOR_UPG An error occurred when ON checking for conflicts with the software upgrade schedules ID_ERR_ON_CHECKING_CONFLICT_WITH_CONFIG_S
4. on page 74 Viewing and Editing Device Details For each managed device you can access a Device details page from which you can do the following e View system information including edit the system name and locale settings e Set the default service prefix for a Radvision or LifeSize MCU Refer to Setting a Default Service Prefix for an MCU on page 52 e Specify northbound settings for forwarding traps for a device Refer to Forwarding SNMP Traps with Northbound Settings on page 53 e Access the same icons that appear in the far right corner for the device on the Devices page and view the device s status icon Refer to the descriptions of these icons in Managing Devices on page 43 Avaya Video Conferencing Manager Deployment Guide 51 If the device is an Avaya video communications system you can also access many of the configuration preferences that are available in the device s web administration interface and show video snapshots Note For external devices Avaya Video Conferencing Manager offers a device details page on which you can record information about the device For more information about external devices refer to Adding a New External Device on page 48 To access the Device details page for a managed device follow these steps 1 2 4 Click the Devices icon on the navigation bar Right click the managed device you wish to edit and then click View details Note
5. ID_POLYCOM_LINK_UP Link up ON ID_POLYCOM_LOGIN_FAILED Login failed ON ID_POLYCOM_LOGIN_OK Login OK ON TD_POLYCOM_MATN_CAM_DOWN Main camera is not running ON 122 Avaya Video Conferencing Manager Deployment Guide Polycom Continued Alarm ID Description Default Status D POLYCOM MATN CAM UR Main camera is running ON D_POLYCOM_MIC_CHANGE Microphone change ON D_POLYCOM_PERCENT_PACK_LOSS_EXSS Percentage of packet loss is ON excessive D_POLYCOM_TIME_SERVER_DOWN Time server is not running ON D_POLYCOM_TIME_SERVER_OFF Time server is off ON D_POLYCOM_TIME_SERVER_ON Time server is on ON D POLYCOM TIME SERVER UP Time server is running ON D_POLYCOM_USER_ASSIST This alarm is deprecated ON Setting the status has no effect ID_POLYCOM_V35_PORTS_ENABLED v 35 ports enabled ON ID_POLYCOM_VISUAL_CONCERT_UP Visual Concert is running ON ID_POLYCOM_VISUAL_CONCERT_OFF Visual Concert is off ON software upgrade Alarm ID Description Default Status TD_SW_UPGRADE_CANCELLED_NOW The upgrade could not occur ON since the device is currently not reachable TD_SW_UPGRADE_FAILED The software upgrade failed ON Avaya Video Conferencing Manager Deployment Guide 123 software upgrade Continued Alarm ID Description Default Status TD_SW_UPGRA
6. If you enabled and configured Microsoft Exchange Server integration with Avaya Video Conferencing Manager Microsoft Outlook users in your organization can schedule video and voice conferences using a Microsoft Outlook meeting request Meetings scheduled in Microsoft Outlook with managed audio or video communication systems appear as scheduled calls in Avaya Video Conferencing Manager on the Events page The WF icon appears in the Type column on the Events page to indicate an event that is scheduled from Microsoft Outlook Calls scheduled through Avaya Video Conferencing Manager also appear as events in Microsoft Outlook thus preventing double booking When you schedule an upgrade or template comparison for a managed device in Avaya Video Conferencing Manager that information is shared with Microsoft Outlook and the device becomes unavailable for scheduling other events 80 Avaya Video Conferencing Manager Deployment Guide If none of the devices that the meeting organizer invites to the call is capable of hosting the call Avaya Video Conferencing Manager automatically adds an available MCU to the schedule and includes the device in the email confirmation that it sends to the meeting organizer Cascading MCUs are not available through Microsoft Outlook If a meeting organizer in Microsoft Outlook includes more participating devices than the host device can connect to or selects more than one MCU to participate in a call Avaya Video Confer
7. You can also access the Device details page from the Schedule Call page when you schedule a call for the device Each device added to the Schedule Call page appears as a link Click the link to open the Device details page For more information about using the Device details page from the Schedule Call page refer to Scheduling a Conference in Avaya Video Conferencing Manager on page 75 Make your changes Note You can enter only the following characters in text boxes on the Device details page A Z a z0 9 amp _ lt gt 27 5 Click Save Setting a Default Service Prefix for an MCU You can set a default service prefix for a managed Radvision or LifeSize MCU from the Device details page A service prefix identifies a service created on the MCU For information about creating services on the MCU refer to the product documentation that accompanies the MCU 1 2 3 Access the Devices page On the Display list click Managed all Right click the device entry of the MCU and click View details The Device details page appears Note You can also access the Device details page from the Schedule Call page when you schedule a call for the device Each device added to the Schedule Call page appears as a link Click the link to open the Device details page Changing the service prefix on the Device details page when scheduling a call changes the prefix only for that call 52 Avaya Video Conferencing Mana
8. complete the following steps 1 On the Templates page right click the template you wish to apply and click Compare template The Compare template with device settings dialog box appears 2 On the Select device list select the device for which you wish to compare its configuration to the template settings 3 Click Ok The Compare template with device settings dialog box appears and lists any differences between the template settings and the current settings on the device Backing up a Device You can back up and restore configuration settings for individual Avaya and LifeSize video communications systems only A backup can only be restored on the device from which it was generated Backup and restore operations are an extension of the templates feature For more information about templates refer to Using Templates to Configure Devices on page 66 You can perform incremental backups over time and restore them at a later time from the Templates page A backup can only be restored on the device from which it was generated To back up a device follow these steps 1 Click the Templates icon in the navigation bar Choose Backup device from the Actions menu 2 3 Click Submit The Backup Device dialog box appears 4 Choose the device you want to backup 5 Enter a description for the backup 68 Avaya Video Conferencing Manager Deployment Guide 6 T Click Ok Name the backup file and save it Restor
9. register with gatekeeper Gy icon in the far right column The Register with gatekeeper dialog box appears Note This icon is also available on the upper right corner of the Device details page Refer to Viewing and Editing Device Details on page 51 for information about accessing the Device details page 4 By default the Gatekeeper option is selected On the Select the gatekeeper list select a managed gatekeeper 5 Click the Register button The register with gatekeeper icon in the device entry changes to indicate that the device is registered to a gatekeeper Note You can unregister a device that is registered to a gatekeeper by clicking the Unregister button in the Register with gatekeeper dialog box 56 Avaya Video Conferencing Manager Deployment Guide Sending a Message to a Device You can send a message to a managed video communications device to appear in the display connected to the device The message appears in a dialog box with an OK button for users to acknowledge and close the message Note This feature is available only for managed Avaya LifeSize Polycom and Tandberg video communications systems If not acknowledged the message closes after 10 seconds on Avaya and LifeSize video communications systems only To send a message follow these steps 1 Access the Devices page 2 On the Display list click Managed all 3 Locate the entry for the device to which you wish to send a message and click the Show
10. reports in Avaya Video Conferencing Manager refer to Generating Reports on page 86 You can disable this feature by clearing the Enable device management through email check box on the Microsoft Exchange Settings page in Avaya Video Conferencing Manager Administrator For more information about using Avaya Video Conferencing Manager Administrator refer to Using Avaya Video Conferencing Manager Administrator on page 88 Managing Device Alarms The Alarms section of the Avaya Video Conferencing Manager Dashboard presents a digest of current alarms Monitor current alarms by clicking All active alarms from the Alarms section of the Avaya Video Conferencing Manager Dashboard Click any alarm entry for more detailed information about that category of alarm Note You can disable or enable specific alarms from the Alarms Configuration page in Avaya Video Conferencing Manager Administrator For more information refer to Alarms Configuration on page 89 For a list of alarms by category refer to Appendix B Alarms by Category on page 106 You can view alarms for a particular device by clicking Devices from the navigation bar right clicking the device and choosing View alarms Click the Alarms icon in the navigation bar to open the Active Alarms tab on the Alarms page and view active alarms reported for managed devices Click the History Alarms tab to view past alarm events Avaya Video Conferencing Manager Deploymen
11. s listener mailbox a Right click the user you created in step 5 and select Properties Click the Exchange General tab of the Properties dialog box Enter the Mailbox store Click Delivery Options b Select Forward to from the Forwarding address section of the Delivery Options dialog box and click Modify In the Enter the object name to select box enter the mailbox you created for Avaya Video Conferencing Manager during installation and select OK c Select Deliver message to both forwarding address and mailbox and click OK 8 If you are configuring a mailbox for an MCU skip to the next step For all other mailboxes register the mailbox for Auto Accept Agent to automatically process meeting requests For more information refer to the Registering Mailboxes section of the Microsoft TechNet website http technet microsoft com en us library bb124104 EXCHG65 aspx 9 Ensure that the Microsoft Outlook email box has the correct setting for current time zone Refer to Microsoft Outlook help to access this option This is crucial for proper scheduling 10 Register the mailbox you created for the conference room deployment option 1 or the device deployment option 2 and MCU mailboxes with the corresponding voice or video communications system in Avaya Video Conferencing Manager Refer to Registering Mailboxes with Devices in Avaya Video Conferencing Manager on page 39 Note It may take up to five minutes for the new user to be
12. Avaya Video Conferencing Manager automatically contacts the License Key server and unlocks the software The License Details section of the License Manager shows the number of seats and the type of license demo version or purchased version the total number of licenses in use and the number remaining The total number of licenses in use and the number remaining also appear in the Device Inventory section of the Avaya Video Conferencing Manager Dashboard 28 Avaya Video Conferencing Manager Deployment Guide Activating Avaya Video Conferencing Manager without Internet Access To activate Avaya Video Conferencing Manager manually without Internet access follow these steps 1 Call the Avaya Video Technical Center at 800 242 2121 extension 15626 requesting an unlock key for your license key The following information is required Customer name Sold to or Functional location Purchase Order number MAC address License key Channel Partner or reseller if applicable Access Avaya Video Conferencing Manager In the navigation bar click the License Manager 3 icon In the Unlock key section enter the license key included with the Avaya Video Conferencing Manager CD Enter the unlock key provided to you through email from Avaya Click Save Avaya Video Conferencing Manager unlocks the software with the key information you provided The License Details section of the License Manager shows the number of seats an
13. Deployment Guide 119 Avaya Video Conferencing Manager Continued Alarm ID Description Default Status TD_MODIF Y_CONF_NO_MATCH Failed to modify conference ON 1 No matching conference found ID_MODIFY_CONF_NO_MATCH_1 Failed to modify ON conference No matching conference found ID_MODIF Y_USER 1 2 has been modified ON TD_NO_FILES_DOWNLOAD No files to download ON TD_NO_MORE_LICENSES No licenses left ON ID_PARAM_KEY_UNAVAILABLE This alarm is deprecated ON Setting the status has no effect ID_REFRESH_FAIL_FOR_ALL_DEV_PARAM Refresh failed Failure in ON retrieving all device parameters ID_REFRESH_FAIL_FOR_COMMON_DEV_PARAM Refresh failed Failure in ON retrieving common device parameters ID_SERVER_CONNECT_ERROR Unable to connect to the ON server ID_SOFTWARE_UPGRADE_STARTED Software upg rade started ON ID_START_APPLYING_TEMPLATE Applying template ON TD_UNABLE_TO_ACCESS_DB The database could notbe ON accessed or a SQL string was incorrect 120 Avaya Video Conferencing Manager Deployment Guide Avaya Video Conferencing Manager Continued Alarm ID Description Default Status D_UNKNOWN_ERROR An unknown error has ON occurred D_UPDATE_PWD_ON_DEV_FAILED Failed to update the ON password on the device D_USER_FATLED_TO_
14. Scheduled Conferences To modify or delete a scheduled conference follow these steps 1 2 3 Click the Events icon on the navigation bar The Events page appears On the Display menu click Display Scheduled Events Right click the event entry for the call you wish to modify or delete and do one of the following To delete a scheduled conference right click the event entry you wish to delete and choose Delete Schedule Note f Microsoft Exchange Server integration is enabled in Avaya Video Conferencing Manager you cannot delete a call scheduled through Microsoft Outlook To edit the entry click Edit Details The Schedule Call dialog box appears Note lf the event is a recurring event click either Edit details for this instance to modify a single instance of the recurring conference or click Edit details for this series to edit all scheduled occurrences of the conference You can change the type bandwidth and direction of a call remove a participant from the call alter the date or time or select a new device to add to the call You cannot modify events scheduled from Microsoft Outlook in Avaya Video Conferencing Manager except to add an MCU to a call or to change settings of the scheduled devices When you are finished editing the event click Apply Changes Identifying Conferences Not Scheduled in Avaya Video Conferencing Manager Calls involving managed devices that were not scheduled through Avaya Video Conferen
15. This name identifies the event when it is listed on the Events page b Ensure that the Selected device list shows the IP address and name of the device that you wish to take offline c Select the date and time period to take the device offline d Click Schedule e Ifthe device is already a participant in another scheduled event for that time period Avaya Video Conferencing Manager prompts you to review the list of conflicting events Click Yes to review the list The Events page appears and lists the conflicting events To clear the conflicts you can modify the events by right clicking an event entry and then clicking Edit Details 74 Avaya Video Conferencing Manager Deployment Guide When you are finished viewing or modifying the conflicting events click Confirm at the bottom of the Events page to delete or modify the conflicting events and create the offline event The device offline event appears on the Events page as a scheduled event Scheduling a Conference in Avaya Video Conferencing Manager To schedule conferences from Avaya Video Conferencing Manager follow these steps 1 2 3 4 Click the Events icon on the navigation bar Choose Schedule Call from the Actions list Click Submit The Schedule Call dialog box appears Enter the details for the call a Enter a name for the conference so you can identify it in a list of events on the Events page Choose the reservation type Choose Auto Launch to automa
16. a User name and Password These values are the user name and password that you entered for user authentication in step 4 on page 23 Note f cookies are enabled on your browser Avaya Video Conferencing Manager remembers the user name and password for subsequent sessions if you select the Remember me check box 5 Press the Enter key or click the LOGIN button The Avaya Video Conferencing Manager Dashboard appears After logging in as a user with administrator privileges you can set up other users Refer to Managing User Accounts on page 40 Obtaining the License Key To use Avaya Video Conferencing Manager you must configure the software with a license key located on the Avaya Video Conferencing Manager CD packaging and activate the software Contact your Avaya reseller or Avaya Technical Services if you do not have a license key and need assistance Note Once you have activated the license key with your software you cannot reuse that key Activating Avaya Video Conferencing Manager through the Internet To activate Avaya Video Conferencing Manager automatically using the Internet follow these steps 1 Access Avaya Video Conferencing Manager 2 A row of icons at the bottom of the Avaya Video Conferencing Manager Dashboard serves as a navigation bar Click the License Manager icon 3 Inthe License key section enter the license key included with the Avaya Video Conferencing Manager CD packaging 4 Click Save
17. e application such as location system logs device polling frequency and the time out interval for automatic logout e alarms e database management e billing information e conferences e email e OpenLDAP e SNMP trap forwarding e Microsoft Exchange Server integration To access Avaya Video Conferencing Manager Administrator click the Avaya Video Conferencing Manager Administrator icon on the navigation bar Application Settings Click Application Settings to modify the following Avaya Video Conferencing Manager configuration settings e Location Settings Configures the Country State and IP Address for the Avaya Video Conferencing Manager server Change the settings by choosing a new one from the appropriate lists e Device Discovery Allows you to turn the DHCP Scan setting to ON or OFF When DHCP Scan is ON Avaya Video Conferencing Manager automatically scans for supported devices in subnets in which it currently manages devices For example if Avaya Video Conferencing Manager manages a device with the IP address 10 95 11 121 DHCP scan if enabled scans for supported devices in the IP address range 10 95 11 0 through 10 95 11 255 By default DHCP Scan is OFF Consider enabling DHCP scan when devices do not retain their DHCP assigned address for long periods of time or if devices in the specified IP address range are added to or removed from the network frequently 88 Avaya Video Conferencing Manager Deployment
18. entry on the Templates page and choosing Edit template Applying a Template You can apply a template immediately to one or more devices or schedule a template application for a future date and time For more information about scheduling template events refer to Scheduling Template Applications and Comparisons on page 71 To apply a template immediately complete the following steps 1 On the Templates page right click the template you wish to apply and click Apply template The Apply template dialog box appears In the Select devices list click the devices to which you wish to apply the template You can use the SHIFT and CTRL keys to select multiple devices Click Ok When the Templates dialog box appears click Ok Avaya Video Conferencing Manager Deployment Guide 67 4 Check for template application errors On the Actions list select View logs and click Submit The View logs dialog box appears and indicates the status of the operation The Failed parameters list identifies parameters that were not updated correctly during the template application Comparing a Template You can compare a template immediately to an existing device s configuration or schedule a template comparison for a future date and time For more information about scheduling template events refer to Scheduling Template Applications and Comparisons on page 71 To compare a template to an existing device s configuration immediately
19. from the email notification Assign an owner to an alarm by choosing Assign alarm from the Actions list or right clicking and selecting Assign alarm and then choosing the person to which to assign the alarm from the corresponding list To assign yourself as the person responsible for resolving the alarm select the alarm and choose Own Alarm from the Actions list or right click the alarm and select Own Alarm Your name displays in the Owner field for that alarm That alarm then appears in the My active alarms list Send alarm information to another user by selecting the alarm and choosing Forward alarm from the Actions list or right clicking the alarm and selecting Forward alarm Enter the email address of the recipient and click the Forward alarm button 64 Avaya Video Conferencing Manager Deployment Guide Export alarms on the History alarms tab Use the Export Backup list to export all or selected history alarms as a CSV or XML file You can also access these export options by right clicking an alarm on the History alarms tab Upgrading Devices Upgrading a device from Avaya Video Conferencing Manager includes the following tasks 1 2 3 Download the upgrade package from the device manufacturer to a location on your network that is accessible to Avaya Video Conferencing Manager Upload the package to Avaya Video Conferencing Manager Schedule the upgrade in Avaya Video Conferencing Manager Managing Upgrade Packag
20. in Microsoft Outlook Avaya Video Conferencing Manager Deployment Guide 11 Preparing Your Environment Whether you are installing Avaya Video Conferencing Manager for the first time or upgrading from a previous release ensure that your environment meets the hardware and software prerequisites including port access and client support requirements in Planning to Install Avaya Video Conferencing Manager Software on page 14 Gathering Device Usernames and Passwords After you install Avaya Video Conferencing Manager you can use it to discover and manage supported devices When Avaya Video Conferencing Manager attempts to manage a device it logs on to the device s command line or administrative interface using the logon information that you supply for each make of supported device in the Passwords page If the logon information is missing in the Passwords page or has changed on the device you must manually update the login information on each discovered device in Avaya Video Conferencing Manager before Avaya Video Conferencing Manager can manage it Before you discover devices gather logon information for the devices that you intend to manage with Avaya Video Conferencing Manager For more information refer to Specifying Default Passwords for Device Management on page 30 Planning for Users Avaya Video Conferencing Manager supports multiple users and controls user access to functionality through the use of roles After
21. least once since they were first managed by Avaya Video Conferencing Manager Devices without a mail box For installations integrated with Microsoft Exchange Server lists devices that do not have an email address registered to the device For more information refer to Registering Mailboxes with Devices in Avaya Video Conferencing Manager on page 39 The number of devices in the category that you select from the Display list x and the total number of devices that are managed discovered discovered but login failed and external devices y appear on the Devices page heading as Devices x y Avaya Video Conferencing Manager Deployment Guide 47 To search for a single device enter any alphanumeric string in the Search field located in the lower right corner of the page The search field is case sensitive Adding a New External Device You can add an external device to the Devices page to identify devices that are frequently used in calls but may be unreachable by Avaya Video Conferencing Manager such as a device that you do not wish to manage in Avaya Video Conferencing Manager or a device not on your organization s network At minimum you must enter a name and an IP address The new device then becomes available to the Schedule Call page and appears in the list of devices to select for the call when you click Add Device to select devices to schedule in a call The device also appears on the Devices page a
22. list of all external devices added to Avaya Video Conferencing Manager by choosing External devices on the Display menu 48 Avaya Video Conferencing Manager Deployment Guide Refreshing Device Information You can refresh information that appears on the Devices page for all devices or for a single device Refresh Information for all Devices 1 On the Actions menu click Refresh all 2 Click Submit Refresh Information for a Single Device 1 Right click the device entry 2 Click Refresh Accessing Device Management Features Management tasks that you can perform depend on the device s type and status Right click a device entry to view the tasks available for that device Tasks appear on a menu and may include one or more of the following Task Device Type Description View details All managed and Refer to Viewing and Editing Device Details external devices on page 51 for viewing device details of managed devices Refer to Adding a New External Device on page 48 for viewing details of an external device Launch All managed devices Launches the device s browser interface browser Refer to Accessing a Device s Web User interface Interface on page 58 Update All managed devices Refer to Managing Device Passwords password except gatekeepers on page 58 Change All managed devices Refer to Managing Device Passwords Password except gatekeepers on page 58 gateways LifeSiz
23. must be present to communications schedule an upgrade Refer to Upgrading devices except Sony Devices on page 65 If you select multiple PCS XG80 devices of the same make and model using the CTL or SHIFT keys and then right click the selected group and choose this task Avaya Video Conferencing Manager opens the Schedule upgrade page and adds the devices to the upgrade 50 Avaya Video Conferencing Manager Deployment Guide Task Device Type Description Reboot All devices except Reboots the device The device must not be in gatekeepers and Sony use You can safely reboot the device when PCS XG80 the Responding icon appears as the device status Refer to Rebooting a Device on page 59 Delete All devices Deletes a device entry from the Devices page Device and from all scheduled calls and events If the device is the host in a scheduled call the call is deleted Take device All managed devices Prevents a device from being scheduled for a offline except gatekeepers call an upgrade and if applicable a template gateways and LifeSize Networker event during the specified offline time period Avaya Video Conferencing Manager continues to manage the device but does not allow access to device settings This may be useful for example if you wish to perform extended maintenance on a device or restrict its use over a specified period of time Refer to Scheduling Offline Time for a Device
24. network e Facilitate use and consequently a higher return on investment in these devices by ensuring that users have a uniform experience with video communications systems across the organization Improve troubleshooting and support capabilities for these devices by help desk and information technology personnel You can compare a device s configuration with a template to determine any discrepancies for troubleshooting purposes apply a template to resolve a problem associated with a changed configuration or ensure that systems are set to the company defaults e Back up and restore the configuration of a device e Deliver a secure environment You can periodically apply templates with settings that facilitate adherence to security policies in your organization For example you can create a template that prevents unauthorized video access to conference rooms when the systems are unattended by disabling automatic call answering apply encryption in calls disable control of cameras by far end users and disable automatically starting a presentation when a presentation device is connected to a system You can create a new template and specify the settings manually or create a template based on an existing device For a new template you can specify template parameters based on the device s make software version and model or specify a template that contains only common parameters for all models or all models of a selected make The
25. that is sent to the email address associated with your user account To view reports follow these steps 1 2 3 4 Click the Reports button on the navigation bar Use the hierarchy listing on the left to expand the view Click the report you want to view Set the report options and click Ok Note Use the Subscribe details option to set a generation time and the frequency at which the reports are sent to your email You must have an email address associated with your user account By default the report displays as a graph when available To view the report as a table select Table in the View As options at the top of the Reports page Optionally to export a report in either PDF or CSV format select the format from the Export As list and then click Export The CSV format is available for selection on the Export As list only for report data that appears in a table About Reports Avaya Video Conferencing Manager includes the following reports Periodic Reports show data between specified dates You can specify a range of dates from which to include data or choose a particular day week month or year Periodic reports include call statistics distribution of calls for the selected period error statistics distribution of errors over a specific period error types appear in different colors and device specific reports shows activity for a group of devices on the network Inventory Reports show information about current d
26. you install Avaya Video Conferencing Manager you can add users Review the information about user roles and accounts in Managing User Accounts on page 40 to determine which users to add and roles to assign Appendix A User Role Access on page 101 identifies the access level by role for each task that users can perform in Avaya Video Conferencing Manager Configuring Alarms Avaya Video Conferencing Manager includes hundreds of alarms that span 15 categories Before training users to monitor and respond to alarms Avaya recommends that you determine which alarms you wish to monitor Refer to Appendix B Alarms by Category on page 106 for a complete list of alarms including each alarm s description and default status After you install Avaya Video Conferencing Manager set the monitoring status of the alarms that you wish to monitor to ON and the status of all others to OFF on the Alarms Configuration page in Avaya Video Conferencing Manager Administrator 12 Avaya Video Conferencing Manager Deployment Guide You can also forward traps from all managed video and voice communications devices to third party monitoring systems using the Northbound Settings page in Avaya Video Conferencing Manager Administrator or on a device specific basis using the Northbound tab in the Device details page for a single device For more information refer to Using Avaya Video Conferencing Manager Administrator on page 88 and Forwarding S
27. 8 Caution Enabling this feature allows a meeting invitee to add an external device to Avaya Video Conferencing Manager s database without having a user account in Avaya Video Conferencing Manager Avaya Video Conferencing Manager does not check the validity of the IP address of an external device that is added to a call through this mechanism When the list of scheduled devices changes due to a reply from a human invitee to the email messages generated by this feature all human invitees receive an email indicating the change Avaya recommends that you use this feature in a test environment to ensure that it meets your needs before deploying it in your organization Avaya Video Conferencing Manager Deployment Guide 83 When this feature is enabled and a meeting organizer schedules a video call in Avaya Video Conferencing Manager through a meeting invitation in Microsoft Outlook Avaya Video Conferencing Manager sends a confirmation email to all human participants The email includes the conference details the date and start time of the call the call reservation type and the IP addresses of the video devices that are scheduled to participate in the call The email also includes instructions and commands that recipients can use in a reply to the email to do the following Convert a call from one that is placed automatically by Avaya Video Conferencing Manager to one that is placed manually by meeting participants Only the meeting organize
28. AVAYA Avaya Video Conferencing Manager Deployment Guide Issue 1 June 2010 2010 Avaya Inc All Rights Reserved Notices While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing Avaya assumes no liability for any errors Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes Documentation disclaimer Avaya shall not be responsible for any modifications additions or deletions to the original published version of this documentation unless such modifications additions or deletions were performed by Avaya End User agree to indemnify and hold harmless Avaya Avaya s agents servants and employees against all claims lawsuits demands and judgments arising out of or in connection with subsequent modifications additions or deletions to this documentation to the extent made by End User Link disclaimer Avaya is not responsible for the contents or reliability of any linked Web sites referenced within this site or documentation s provided by Avaya Avaya is not responsible for the accuracy of any information statement or content provided on these sites and does not necessarily endorse the products services or information described or offered within them Avaya does not guarantee that these links will work all the time and has no control o
29. Avaya Video Conferencing Manager to attempt to log into a device after discovering it maintain communication with the device and enables you to manage the device through Avaya Video Conferencing Manager Consider clearing this check box if you have fewer licenses in Avaya Video Conferencing Manager than devices on your network or you do not wish to manage certain devices in Avaya Video Conferencing Manager 6 Click the Start Discovery button Discovering Devices Registered to a Gatekeeper Avaya Video Conferencing Manager automatically discovers gatekeepers but not the devices registered to them If a gatekeeper appears on the Devices page after you discover devices complete the following steps to discover the devices registered to the gatekeeper 1 On the Devices page locate each entry for a discovered gatekeeper 2 Right click the entry and click Discover registered devices The status of the discovery appears at the bottom of the page and the device list refreshes automatically 32 Avaya Video Conferencing Manager Deployment Guide Using the Avaya Video Conferencing Manager Dashboard The Avaya Video Conferencing Manager Dashboard provides a comprehensive view of your video and voice communications systems and their status at a glance I All devices Managed Video devices Phones MCUs Gateways Gatekeepers Devices participating in a call Devices being upgraded Licenses remaining Licenses in use Curren
30. C_ENTER_UPG_MODE Entering upgrade mode ON 114 Avaya Video Conferencing Manager Deployment Guide Avaya Continued Alarm ID Description Default Status D_LSC_INCOMING_CALL Device received a call ON D_LSC_ISDN_LINE_DOWN ISDN line down ON D_LSC_ISDN_LINE_ERR Error with ISDN line ON D_LSC_ISDN_LINE_UP ISDN line up ON D_LSC_PEI_BRI_CABLE_IN A BRI cable is plugged in ON D_LSC_PEI_BRI_CABLE_OUT A BRI cable is unplugged ON D_LSC_PRI_PORT_DOWN PRI port is down ON D_LSC_PRIPORT_UP The PRI port is up ON D_LSC_SYS_ALARM This alarm is deprecated Setting ON the status has no effect D_LSC_SYS_ERROR System encountered an error ON D_LSC_SYS_EVENT This alarm is deprecated Setting ON the status has no effect D_LSC_SYSTEM_HEAT_STATUS_NORMAL System heat status is back to ON normal D_LSC_SYSTEM_HEAT_STATUS_WARNING System heat status is abnormal ON D_LSC_SYSTEM_HEAT_STATUS_OVERHEATED System is overheated ON D_LSC_UPG_FINISHED Upgrade finished ON D_LSC_UPG_STARTED Upgrade started ON D_LSC_UPGR_FINISHED This alarm is deprecated Setting ON the status has no effect Avaya Video Conferencing Manager Deployment Guide 115 Avaya Continued Alarm ID Description Default Status TD_LSC_V35_UP This alarm is deprecated Setting OFF the status has no effect Avaya Video Conferencing
31. DE_FATLED_LOGIN The software upgrade failed ON because of a login failure ID_SW_UPGRADE_FAILED_PACKAGE_NOT_FOUND The software upgrade failed ON because the file 1 does not exist TPASW UPGRADE FINISHED The software upgrade has ON finished The device will reboot ID_SW_UPGRADE_START The software upgrade has ON started SNMP Alarm ID Description Default Status ID_SNMP_FAILED The device could not be contacted ON through SNMP ID_SNMP_SEND_FAILED Could not send the SNMP request ON to the requested device TD_SNMP_TRAP_SETTING_FATLED Setting SNMP trap destinations ON failed on the device after discovery 124 Avaya Video Conferencing Manager Deployment Guide ssh Alarm ID Description Default Status TD_SSH_SESSTON_FATLED Failed to open an SSH session on ON the device Tandberg Alarm ID Description Default Status D_TANDBERG_AUTH_FAIL Authentication failure ON D_TANDBERG_CALL_MODE_CHANGE Call mode change ON D_TANDBERG_COLD_START This alarm is deprecated Setting the ON status has no effect D_TANDBERG_DISCONNECT This alarm is deprecated Setting the ON status has no effect D_TANDBERG_FINISHED_UPGRADE Upgrade finished ON D TANDBERG TP AUTH RATH IP authentication failure ON D_TANDBERG_LINK_DOWN Link down ON D_TANDBERG_LINK_UP Link up ON D_TANDBERG_LOW_BATTERY Low battery ON D_TANDBERG_LOW_SPEEDING Down speedin
32. DING_TERMINATION Conference 1 is pending termination ON Oo CONF CANNOT_EXTEND_NEXT_CALL_READY The conference cannot be extended since the calling station has already been scheduled to participate in another conference during the requested time period ON ID CONF DELETED_FROM_CONF_TBL Deleted conference 1 from the conference table ON ID CONF DEV_BUSY_AT_SCHEDULED_TIME One or more devices added to this conference are busy for the scheduled time ON ID CONF EXT_FAILED_DB_ERROR Failed to extend the conference 1 A database error occurred ON ID CONF EXT_FAILED_DEV_NOT_LS Failed to extend conference 1 The calling station is not an Avaya device ON ID CONF EXT_FAILED_NEXT_CALL_SCHEDULED Failed to extend the conference 1 The calling station has already been scheduled to participate in another conference during the requested time period ON Avaya Video Conferencing Manager Deployment Guide 107 conference Continued Alarm ID Description Default Status ID_CONF_EXTEND_FATLED_INVALID_DEV_STATUS Failed to extend ON conference 1 Invalid device status ID_CONF_EXTENED Extended conference 1 ON ID_CONF_EXTENSION_FATLURE_1 Failed to extend the ON conference 1 ID_CONF_EXTENS O ENOL PREFERRED The user decided not to ON extend the conf
33. Guide e System Logs Avaya recommends that you change the log setting only when directed by Avaya to troubleshoot an issue with Avaya Video Conferencing Manager The default setting is ERROR Changing this setting to DEBUG or WARNING may produce large log files Monitoring Device polling frequency in minutes sets the time interval after which Avaya Video Conferencing Manager polls the status of managed devices The default is 5 minutes e Automated Logout Specifies the length of time in minutes after which Avaya Video Conferencing Manager automatically logs off a user due to inactivity The default is 30 minutes Specify 0 to disable this feature If you change settings on this page click Save for your changes to take effect Alarms Configuration Click Alarms Configuration to modify alarms configuration settings To determine the status of available alarms select a type from the Category list and select an alarm ID from the Alarms box The alert message for the alarm appears below the Alarms box and its Status is either ON or OFF To assist you in identifying alarms that you may wish to turn off the category and the alarm ID appear in the email notification that is sent when an alarm is triggered Appendix B Alarms by Category on page 106 of this guide lists all categories alarm IDs and the alert message associated with each alarm Entries in the alarms Category and Alarms lists appear in alphabetical order If y
34. LOGIN User 1 failed to log in ON D_USER_NOT_REGISTERED You are not registered with ON Avaya Video Conferencing Manager TD_USR_PWD_PATR_FAIL Username password pair ON failed on the device Polycom Alarm ID Description Default Status ID_DEV_INFO_UPDATE_SUCCESS_FOR_POLYCOM Device information uploaded ON successfully to all Polycom devices D_POLYCOM_AUTH_FATLURE Authentication failure ON D_POLYCOM_AUTO_ANS_CHANGE Auto answer change ON D_POLYCOM_BATTERY_LOW Low battery ON p_POLYCOM_CALL_DOWN Call terminated ON D_POLYCOM_CALL_FAILED Call failed ON D_POLYCOM_CALL_UP Call is in progress ON Avaya Video Conferencing Manager Deployment Guide 121 Polycom Continued Alarm ID Description Default Status ID_POLYCOM_GDS_DOWN This alarm is deprecated ON Setting the status has no effect ID_POLYCOM_GDS_OFF This alarm is deprecated ON Setting the status has no effect TD_POLYCOM_GDS_UP This alarm is deprecated ON Setting the status has no effect ID_POLYCOM_INTF_TYPE_CHANGE The interface type changed ON ID_POLYCOM_IP_ADDR_CHANGE The IP address changed ON ID_POLYCOM_JITTER_EXCESSIVE Jitter is excessive ON ID_POLYCOM_LATENCY_EXSS Latency is excessive ON ID_POLYCOM_LINE_DISABLED Line disabled ON ID_POLYCOM_LINE_DOWN Line down ON ID_POLYCOM_LINE_ENABLED Line enabled ON ID_POLYCOM_LINE_UP Line up ON ID_POLYCOM_LINK_DOWN Link down ON
35. MP trap destinations to which Avaya Video Conferencing Manager forwards traps from a single managed device using the Northbound tab on the Device details page of the device You can also use the Northbound Settings page in Avaya Video Conferencing Manager Administrator to specify global trap destinations to forward all traps from all managed video and voice communications devices or to enable or disable trap forwarding If you configure global trap destinations each global trap destination appears as an entry on the Northbound tab on the Device details page of each managed video and voice communications device The global destination icon appears in the Actions column to indicate a global trap destination You cannot edit a global trap destination from the Device details page Avaya Video Conferencing Manager Deployment Guide 53 By default trap forwarding is enabled To disable trap forwarding clear the Enable Avaya Video Conferencing Manager Northbound Settings check box on the Northbound Settings page in Avaya Video Conferencing Manager Administrator and refresh your browser If you disable trap forwarding the Northbound tab on the Device details page does not appear For more information about using Avaya Video Conferencing Manager Administrator refer to Using Avaya Video Conferencing Manager Administrator on page 88 Note f you configure global trap destinations in Avaya Video Conferencing Manager Administrator and trap
36. Manager Alarm ID Description Default Status ID_ADD_USER 1 2 has been added ON TD_ALARM_EMATI_INFO This alarm is deprecated ON Setting the status has no effect ID_BACKUP_HISTORY_ALARMS_TO_PATH Back up history alarms to ON 1 ID_CALL_STATS_ALARM A call statistics threshold ON violation has occurred ID_CHECK_FILENAMB_VALIDITY Check if filenames are valid ON and the device is running ID_CLISSHKEY_APPLY_FATLED Failed to apply ssh key ON TDZEMDEVADIDATTONSTAILED Failed to validate the ON command TD CONFT GECANCELLED This alarm is deprecated ON Setting the status has no effect TD DATABAS P BACERDAUR Database backup to file 1 ON successful at 2 116 Avaya Video Conferencing Manager Deployment Guide Avaya Video Conferencing Manager Continued Alarm ID Description Default Status ID_DEV_INFO_MODIFY_FATLURE_IN_EXCHG Failed to modify the device ON information in the Microsoft Exchange Server TD_DELETE_USER 1 2 has been deleted ON ID_DEV_INFO_UPDATED_IN_EXCHG_SRVR Device information updated ON successfully in the Microsoft Exchange Server TD_DEV_MAC_NULL The MAC address of the ON device is null ID_DEV_STATUS_INAPPROPRIATE_FOR_DEL Device deletion failed ON Device status is not appropriate for deletion D_DEVICE_DELETED_FROM_INVENTORY Device deleted from devic
37. NMP Traps with Northbound Settings on page 53 Configuring Global Settings Avaya Video Conferencing Manager Administrator enables you to set configuration options that affect how certain features work in Avaya Video Conferencing Manager and to disable or re enable Microsoft Exchange Server integration and associated options Review the information about this tool in Using Avaya Video Conferencing Manager Administrator on page 88 to determine which configuration options you wish to change for your environment Avaya recommends that you configure these options before training users Developing a Test Environment and Plan Avaya recommends that you create a test environment for learning how to use Avaya Video Conferencing Manager testing new features and training new users For example after you install Avaya Video Conferencing Manager discover a few devices at a time in a very limited IP address range or use a specific IP address to add a limited number of a variety of devices to use as test devices for device management and call scheduling tasks Isolate or limit access to these devices Use the device management and call scheduling procedures in this guide to create a test plan If you plan to enable Microsoft Exchange Server integration be sure to include call scheduling through Microsoft Outlook as part of the test plan for these devices Use the information in Scheduling Conferences in Microsoft Outlook on page 80 and if yo
38. OW_LIMIT_EXCEED The alarms in history ON exceed the lower limit ID_LOW_LICENSE_COUNT Available licenses ON remaining are less than 15 of the total licenses 118 Avaya Video Conferencing Manager Deployment Guide Avaya Video Conferencing Manager Continued Alarm ID Description Default Status ID_LSC_SERVER_SHUTDOWN Attempting to shut down the Avaya Video Conferencing Manager server at 1 ON ID_LSC_SERVER_SHUTDOWN_FAILED Avaya Video Conferencing Manager server shutdown failed at 1 ON ID_LSC_SERVER_STARTUP Avaya Video Conferencing Manager server started at 1 by 28 ON ID_MIB_LOAD_FATLED Failed to load the MIB files Check for MIB files ON ID_MODIFY_ALARM_SW_UPGRADE_PACK Failed to modify conference 1 Error when checking for conflicts with software upgrade schedules ON ID_MODIFY_CONF_DB_ERROR Failed to modify conference 1 Database error ON ID_MODIFY_CONF_FATIL_LAUNCHED_OR_TERMINATED Failed to modify conference 1 Conference has already been launched or terminated ON ID_MODIFY_CONF_FATIL_NO_MGMD_DEV Failed to modify conference 1 No managed devices found ON ID_MODIFY_CONF_MODULE_SETTINGS_ERR Failed to modify conference 1 Error when checking for conflicts with configuration management schedules ON Avaya Video Conferencing Manager
39. P ON A duplicate entry exists D_LDAP_ADD_FAIL_DUPLICATE_IP Failed to add the device to LDAP ON Duplicate IP address D_LDAP_CONNECT_ERROR Unable to connect to the server ON D_LDAP_MODIFY_FATLED_FOR_DUPLICATE_IP DAP modification failed due toa ON duplicate device IP Avaya Alarm ID Description Default Status PDE DSC ALD PRE PORTS DOWN All PRI ports are down ON ID_LSC_BOOT_COMPLETE Boot complete ON ID_LSC_BOOT_FAIL Boot failed ON Avaya Video Conferencing Manager Deployment Guide 113 Avaya Continued Alarm ID Description Default Status ID_LSC_CALL_CONNEC Call connected ON ID_LSC_CALL_CONNECTED Call connected ON ID_LSC_CALL_DISCONNEC Call disconnected ON ID_LSC_CALL_DISCONNECTED Call disconnected ON ID_LSC_CH_CONN Channel connected ON ID_LSC_CH_DISONN Channel disconnected ON ID_LSC_CHANGE_IN_PRI_PORT_STATUS The PRI port status changed ON ID_LSC_CHANNEL_CONNECTED Channel connected ON ID_LSC_CHANNEL_DISCONNECTED Channel disconnected ON ID_LSC_CONF_TERMINATED Conference terminated OFF ID_LSC_DEV_DOWN_TRAP Device down trap ON ID_LSC_DEV_UP_TRAP Device up trap ON ID_LSC_DIALING_MULTIP_CALL Dialing a multipoint call ON ID_LSC_DIALING_P2P_CALL Dialing a two way call ON ID_LSC_DOWNGRADE_F INISHED Downgrade finished ON ID_LSC_DOWNGRADE_STARTED Downgrade started ON ID_LSC_ENDPOINT_MAKING_CALL Device is placing a call ON ID_LS
40. Video Conferencing Manager Avaya Video Access Avaya Video Yes No No Conferencing Conferencing Manager Manager Administrator Administrator Not applicable Manage devices Yes No No Feature available when Microsoft Exchange integration is enabled through email commands Avaya Video Conferencing Manager Deployment Guide 105 Appendix B Alarms by Category authentication Alarm ID Description Default Status ID_LOGIN_FATL Invalid username or password OFF call stats Alarm ID Description Default Status ID_CALL_STATS_HIGH_JITTER Audio or video jitter has exceeded the ON configured threshold value TD_CALL_STATS_POOR_FPS Frames per second has fallen below ON the configured threshold value TD_CUMULATIVE_PKT_LOSS_AUDTO Cumulative packet loss exceeded the ON configured threshold value ID_CUMULATIVE_PKT_LOSS_VIDEO Cumulative packet loss exceeded the ON configured threshold value Codian Alarm ID Description Default Status ID_CODTAN_AUTH_FATLURE Authentication failure ON ID_CODIAN_LINK_DOWN Link down ON ID_CODIAN_TRAP_REC_CONFIG_MODIFIED a configurations were ON modified 106 Avaya Video Conferencing Manager Deployment Guide conference Alarm ID Description Default Status D_ABNORMAL_CALL_TERMINATION Abnormal termination of the conference ON D_CALL_PEN
41. WARE HEREINAFTER REFERRED TO INTERCHANGEABLY AS YOU AND END USER AGREE TO THESE TERMS AND CONDITIONS AND CREATE A BINDING CONTRACT BETWEEN YOU AND AVAYA INC OR THE APPLICABLE AVAYA AFFILIATE AVAYA Avaya grants End User a license within the scope of the license types described below The applicable number of licenses and units of capacity for which the license is granted will be one 1 unless a different number of licenses or units of capacity is specified in the Documentation or other materials available to End User Designated Processor means a single stand alone computing device Server means a Designated Processor that hosts a software application to be accessed by multiple users Software means the computer programs in object code originally licensed by Avaya and ultimately utilized by End User whether as stand alone products or pre installed on Hardware Hardware means the standard hardware originally sold by Avaya and ultimately utilized by End User 2 Avaya Video Conferencing Manager Deployment Guide License types Designated System s License DS End User may install and use each copy of the Software on only one Designated Processor unless a different number of Designated Processors is indicated in the Documentation or other materials available to End User Avaya may require the Designated Processor s to be identified by type serial number feature key location or other specific designation or to be provi
42. YS An error occurred when ON checking for conflicts with the configuration management schedules ID_FAILED_CONF_LAUNCH_NOW Failed to launch the ON conference 110 Avaya Video Conferencing Manager Deployment Guide conference Continued Alarm ID Description Default Status ID_FAILED_CONF_TERMINATION Failed to terminate the ON conference ID_FAILED_TO_FIND_CALL STATION Failed to launch ON conference 1 Unable to find a calling station to dial the conference ID_FAILED_UPDATE_CONF_STATUS_TO_TERMINATED Failed to update the status ON of the conference 1 to terminated D_IMPROPER_CONF_TERMINATION Improper termination 1 ON D_NO_MANAGED_DEV_SELECTED_FOR_CONF No managed devices are ON selected DENOSMAT CHING CONE SROUND No matching conference ON found DEPART IC ERAN TES ADDELIONE FATLED Participant addition failed ON D_ PARTICIPANT_DEV_REMOVE_FATLED Failed to remove ON participant device 1 from the conference 2 ID_PARTICIPANT_DEV_REMOVED Participant device 1 was ON removed from the conference 2 ID_TERMINATE_ FAILED FOR_CALLS_FROM_IP 1 Unable to terminate ON calls made by this device ID_UNABLE_TO_FIND_CALLING_STATION Unable to find a calling ON station to launch the conference TDLUNAB LE TO MARE CALLS Unable to make a call to ON 1 from 2 Avaya Video Conferencing Manager Deployment Guide 111 c
43. a device that Avaya Video Conferencing Manager monitors for activity status transitions and any system alerts or failures Managed available Managed devices that are responding to a ping from Avaya Video Conferencing Manager Managed not Managed devices that are not responding to a ping from Avaya available Video Conferencing Manager Video devices All managed video communications devices Phones All managed phones 46 Avaya Video Conferencing Manager Deployment Guide Display Category Description MCUs All managed multipoint control units Gateways All managed gateways Gatekeepers All managed gatekeepers Unmanaged Devices with a Discovered or Login failed status icon in the Status column Devices in a call All managed devices that are currently in a call Devices being upgraded All managed devices currently being upgraded External Devices All external devices For more information refer to Adding a New External Device on page 48 Infrastructure devices All managed MCUs gateways and gatekeepers Devices with alarms All managed devices with active alarms Calls scheduled within 24 hours Devices that are scheduled to be in a call within the next 24 hours Devices with no call activity Devices with no call activity since they were first managed by Avaya Video Conferencing Manager Devices used at least once Devices used at
44. active and available after you create it Avaya Video Conferencing Manager Deployment Guide 37 Microsoft Exchange Server 2007 The following instructions apply specifically to Microsoft Exchange Server 2007 If you are using Microsoft Exchange Server 2003 refer to Microsoft Exchange Server 2003 on page 36 Note f you intend to associate a managed video or voice communications device with the email address of a mailbox for the conference room in which the device resides deployment option 1 in Microsoft Exchange Server Integration Overview on page 9 and you already have room mailboxes in Microsoft Exchange for scheduling purposes begin with step 6 If you intend to allow meeting participants to add an MCU to a meeting scheduled through Microsoft Outlook begin with step 1 to create a mailbox resource for each MCU Complete the following steps to create the mailbox resources needed to integrate Microsoft Outlook scheduling with Avaya Video Conferencing Manager Is Start the Microsoft Exchange Management Console 2 Create a mailbox for the conference room that houses your video communications system Under Recipient Configuration right click the Mailbox icon and select New Mailbox 3 Select Room Mailbox for mailbox type and click Next Note Select Room Mailbox even if you are creating a mailbox for a device including an MCU as described in Option 2 in Microsoft Exchange Server Integration Overview
45. address of an external device that is added to a call through this mechanism Remove an external device that an invitee added to the call with the call IPaddress command A meeting invitee can reply to the confirmation email with the busy command to remove a device that the invitee added to the call in a previous reply to the confirmation email Avaya Video Conferencing Manager removes the external device from the scheduled call and sends an email to the meeting organizer and all other human invitees of the change to the list of scheduled devices 84 Avaya Video Conferencing Manager Deployment Guide The confirmation email sent from Avaya Video Conferencing Manager to participants who are not managed devices indicates the commands available and its usage to the invitees The following rules must be observed by invitees who wish to reply e The confirmation email includes a conference identifier in the body of the message Invitees who reply must include the conference identifier in the reply e The reply must be plain text Other text formats are not supported in this release If the reply email is not in the expected format Avaya Video Conferencing Manager sends an error email to the invitee with the details of the command The sender must reply with the correct syntax to the original meeting confirmation email that has the conference identifier and ensure that the conference identifier is included in the reply not to the error email
46. adhoc call initiated by an Avaya Video Conferencing Manager administrator using the email based CALL command For more information refer to Managing a Device Through Email on page 61 _ all A call scheduled from Microsoft Exchange Server Scheduling Template Applications and Comparisons You can schedule the application of a template to a device and make the template application recurrent Alternatively you can schedule comparisons of templates to the settings of a managed device or devices Avaya Video Conferencing Manager generates a report of the differences between the template and the settings on the devices and sends it to the email address or addresses you have set up as alert destinations either during installation or in the Avaya Video Conferencing Manager Administrator Email Settings page You can also make these comparisons recurrent Avaya Video Conferencing Manager Deployment Guide 71 To schedule template actions follow these steps 1 Click the Events icon on the navigation bar 2 On the Actions list choose Schedule Template 3 Click Submit 4 Enter the details for the template action a Enter a name for the action b Enter a start date and time and an end date and time c Select the Make Model and Version If you select common for Model the action only affects the settings that the devices share with the template d Select the devices to which you want to apply or compare to the templat
47. and or limit rights to use certain portions of the Product Third Party Terms Information regarding distributed Linux OS source code for those Products that have distributed the Linux OS source code and identifying the copyright holders of the Third Party Components and the Third Party Terms that apply to them is available on the Avaya Support Web site http support avaya com Copyright Preventing toll fraud Toll fraud is the unauthorized use of your telecommunications system by an unauthorized party for example a person who is not a corporate employee agent subcontractor or is not working on your company s behalf Be aware that there can be a risk of toll fraud associated with your system and that if toll fraud occurs it can result in substantial additional charges for your telecommunications services Avaya fraud intervention If you suspect that you are being victimized by toll fraud and you need technical assistance or support call Technical Service Center Toll Fraud Intervention Hotline at 1 800 643 2353 for the United States and Canada For additional support telephone numbers see the Avaya Support Web site http support avaya com Suspected security vulnerabilities with Avaya products should be reported to Avaya by sending mail to securityalerts avaya com Trademarks Avaya and Aura are trademarks of Avaya Inc Avaya is a registered trademark of Avaya Inc Avaya Aura is a trademark of Avaya Inc All non Avaya tra
48. ation with Avaya Video Conferencing Manager you can allow human participants in video calls scheduled in Avaya Video Conferencing Manager through Microsoft Outlook to specify a video communications system through which they can be reached To be included in the scheduled call the device must be an external device that is not managed by Avaya Video Conferencing Manager By default this feature is disabled Consider enabling this feature if the following conditions exist in your environment e Invitees to video meetings in your organization are mobile but have access to video communications systems e You wish to allow invitees to video meetings who are external to your organization to include their video communications devices as scheduled participants in calls scheduled through Avaya Video Conferencing Manager Note Support for specifying a preferred device is available only for video devices in this release Enabling this feature also allows meeting organizers to convert a call from one that is placed automatically by Avaya Video Conferencing Manager to one that participants place manually To enable this feature select the Enable participants to select a preferred method of participation check box on the Microsoft Exchange Settings page in Avaya Video Conferencing Manager Administrator For more information about Avaya Video Conferencing Manager Administrator refer to Using Avaya Video Conferencing Manager Administrator on page 8
49. ature as described in Preparing for an Avaya Video Conferencing Manager Deployment on page 5 and collected the information required to enable this feature during the installation process Caution f you are upgrading from a previous release refer to Upgrading Avaya Video Conferencing Manager on page 25 for important information about upgrade prerequisites Installing Avaya Video Conferencing Manager includes the following tasks e Install Microsoft Windows components e Run the Avaya Video Conferencing Manager installation program If you are upgrading from a previous release complete the steps in Upgrade Prerequisites on page 25 The Avaya Video Conferencing Manager installation program also installs Avaya Video Conferencing Manager Administrator a web based tool you can use to view and change the status of services and modify application alarm OpenLDAP email Microsoft Exchange conference database management backup and restore license and report configuration settings For more information refer to Using Avaya Video Conferencing Manager Administrator on page 88 Avaya Video Conferencing Manager Deployment Guide 19 Installing Windows Components Before installing Avaya Video Conferencing Manager you must install the following Microsoft Windows components on the server e Application Server Console e ASP NET e Enable Network COM Access e Enable Network DTC Access e Internet Informatio
50. bove these thresholds it sends an alert to the email addresses listed as recipients on the Email Settings page Audio Settings Enter the threshold figures for e Transmit Jitter Enter a value between 1 and 1000 The default is 40 e Receiver Jitter Enter a value between 1 and 1000 The default is 40 e Transmit Packet Loss Enter a value between 1 and 100 The default is 5 e Receive Packet Loss Enter a value between 1 and 100 The default is 5 Avaya Video Conferencing Manager Deployment Guide 91 Video Settings Enter the threshold figures for Transmit Jitter Enter a value between 1 and 1000 The default is 100 e Receiver Jitter Enter a value between 1 and 1000 The default is 100 e Transmit Packet Loss Enter a value between 1 and 100 The default is 5 e Receive Packet Loss Enter a value between 1 and 100 The default is 5 Transmit F S Enter a value between 1 and 60 The default is 7 e Receiver F S Enter a value between 1 and 60 The default is 7 If you change settings on this page click Save for your changes to take effect LDAP Settings Click LDAP Settings to modify the following OpenLDAP configuration settings e You can modify the OpenLDAP server IP Address or Port number You can also change the Domain suffix for the OpenLDAP Directory e User Authentication Either Configure for OpenLDAP or Configure for Active Directory is available depending on the choice you made during installation
51. cally to Microsoft Exchange Server 2003 If you are using Microsoft Exchange Server 2007 refer to Microsoft Exchange Server 2007 on page 38 Complete the following steps to create the mailbox resources needed to integrate Microsoft Outlook scheduling with Avaya Video Conferencing Manager Note f you intend to associate a managed video or voice communications device with the email address of a mailbox for the conference room in which the device resides deployment option 1 in Microsoft Exchange Server Integration Overview on page 9 and you already have room mailboxes in Microsoft Exchange for scheduling purposes begin with step 7 If you intend to allow meeting participants to add an MCU to a meeting scheduled through Microsoft Outlook begin with step 1 to create a mailbox resource for each MCU 1 Navigate to Programs gt Microsoft Exchange gt Active Directory Users and Computers 2 Create a new user Right click the directory icon containing the Active Directory users and select New Object User 36 Avaya Video Conferencing Manager Deployment Guide Enter the Full name and User logon name and click Next 4 Enter and confirm the user s password select Password never expires and click Next 5 Select Create an Exchange mailbox and enter an Alias Server and Mailbox Store Click Next 6 Click Finish 7 Configure forwarding of the messages sent to this mailbox to include Avaya Video Conferencing Manager
52. change Server If you enabled integration with Microsoft Exchange Server when you installed Avaya Video Conferencing Manager you can add Microsoft Exchange Server mailbox resources for your managed video and voice communications systems and MCUs Once you create the mailbox resources in Microsoft Exchange and register your managed communications systems with those mailboxes Microsoft Outlook users can schedule those devices as required participants or locations in meeting requests Those scheduled meetings then appear as scheduled calls within Avaya Video Conferencing Manager on the Events page Calls scheduled through Avaya Video Conferencing Manager also appear as meetings in Microsoft Outlook thus preventing double booking When you schedule an upgrade a template comparison or take a communications system offline in Avaya Video Conferencing Manager that information is shared with Microsoft Outlook and the device becomes unavailable for scheduling other events You can change the Microsoft Exchange configuration details and authentication credentials you entered during installation using Avaya Video Conferencing Manager Administrator For information about Avaya Video Conferencing Manager Administrator refer to Using Avaya Video Conferencing Manager Administrator on page 88 Microsoft Exchange Server 2003 The following instructions for creating mailbox resources and registering them with Avaya Video Conferencing Manager apply specifi
53. cing Manager appear on the Events page with the event name Adhoc Conference Avaya Video Conferencing Manager captures statistics for ad adhoc conferences for reporting purposes Avaya Video Conferencing Manager Deployment Guide 79 Viewing a Call in Progress You can view a Call in progress by completing the following steps 1 From Avaya Video Conferencing Manager Dashboard do one of the following Click Currently in progress under Calls Click the Events icon in the navigation bar On the Events page select Calls in progress on the Display list 2 Right click a call and select Add or Remove Participants Each participant in the call appears with a series of icons and for Avaya and LifeSize video communications systems a snapshot from its camera Mouse over the icons to learn what each does With these icons you can do the following View a calendar of this device s future conferences Hang up or reconnect to the call Open call statistics Note You can also view call statistics during a call from the Devices page by right clicking a device in a call and clicking Show call statistics and from the Events page by right clicking a call in progress and clicking Show call statistics Mute the device Enable or disable the Do Not Disturb feature on the device Avaya and LifeSize devices only Control the volume on the device Avaya and LifeSize devices only Scheduling Conferences in Microsoft Outlook
54. d on the server before you install Avaya Video Conferencing Manager Microsoft Windows Server 2003 with Service Pack 1 minimum or Service Pack 2 recommended You must install and activate the following Windows components on the server Refer to Installing Windows Components on page 20 for information about installing these components Application Server Console ASP NET Enable Network COM Access Enable Network DTC Access Internet Information Server IIS v6 0 or later If you intend to use SSL to access Avaya Video Conferencing Manager from a web client ensure that you obtain a valid server certificate Avaya Video Conferencing Manager is not supported on a server with an Active Directory installation or that is a domain controller Ensure that Active Directory is not installed on the server on which you intend to install Avaya Video Conferencing Manager and that the server is not a domain controller Avaya Video Conferencing Manager Deployment Guide 15 The Avaya Video Conferencing Manager installation program installs an OpenLDAP server the Microsoft NET Framework 2 0 if not already installed and PostgreSQL v8 3 You must be logged in as a user with administrator privileges to install these programs Before you run the installation program ensure that the following prerequisites are met on the computer on which you intend to install Avaya Video Conferencing Manager e You have administrator rights t
55. d the PostgreSQL directory You must remove these directories manually after removing Avaya Video Conferencing Manager Note This release of Avaya Video Conferencing Manager does not appear in the Add or Remove Programs window To remove Avaya Video Conferencing Manager from the server follow these steps 1 Access Start gt All Programs gt Avaya gt Video Conferencing Manager gt Uninstall 2 When prompted to remove Avaya Video Conferencing Manager click Yes 3 When prompted to remove PostgreSQL select Remove and click Yes 4 When prompted to remove OpenLDAP click Yes Avaya Video Conferencing Manager Deployment Guide 99 5 On the Start menu click Run The Run dialog box appears 6 Enter inetmgr inthe Open list box 7 Expand the tree to expose the Default Web Site node 8 Remove AvayaAuraVideoSystemManager 9 Inthe Default Web Site directory remove AvayaAura aspx 10 Right click Default Web Site node and then click Properties 11 Click the Documents tab and remove AvayaAura aspx from the list of files 12 Restart your computer to ensure that the changes take effect 100 Avaya Video Conferencing Manager Deployment Guide Appendix A User Role Access The following table describes the scope of access to functionality in Avaya Video Conferencing Manager for each user role Page Name Functionality Administrator Engineer Operator Alarms View Yes Yes Y
56. d the type of license demo version or purchased version the total number of licenses in use and the number remaining The total number of licenses in use and the number remaining also appear in the Device Inventory section of the Avaya Video Conferencing Manager Dashboard Avaya Video Conferencing Manager Deployment Guide 29 Specifying Default Passwords for Device Management When Avaya Video Conferencing Manager attempts to manage devices it uses the device logon information that you specify for each make of supported third party device in the Password page Note Avaya Video Conferencing Manager automatically uses the default command line interface user auto and password avaya when attempting to manage Avaya devices If you do not specify a valid user name and password for supported third party devices or if the password that you specify has been changed on a device the devices appear on the Devices page with a Login failed icon in the Status column and you cannot manage them until you update the password for each device Note Updating a password for a device in Avaya Video Conferencing Manager changes the password stored for that device in the Avaya Video Conferencing Manager database It does not change the password stored on the device To change the password stored on the device using Avaya Video Conferencing Manager the device must be managed in Avaya Video Conferencing Manager When you use Avaya Video Conferencin
57. ded by End User to Avaya through electronic means established by Avaya specifically for this purpose Shrinkwrap License SR Customer may install and use the Software in accordance with the terms and conditions of the applicable license agreements such as shrinkwrap or clickthrough license accompanying or applicable to the Software Shrinkwrap License see Third party Components for more information Copyright Except where expressly stated otherwise no use should be made of materials on this site the Documentation s and Product s provided by Avaya All content on this site the documentation s and the product s provided by Avaya including the selection arrangement and design of the content is owned either by Avaya or its licensors and is protected by copyright and other intellectual property laws including the sui generis rights relating to the protection of databases You may not modify copy reproduce republish upload post transmit or distribute in any way any content in whole or in part including any code and software Unauthorized reproduction transmission dissemination storage and or use without the express written consent of Avaya can be a criminal as well as a civil offense under the applicable law Third Party Components Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements Third Party Components which may contain terms that exp
58. delete users back up and restore a device and access Avaya Video Conferencing Manager Administrator Operator Operators can view alarms device settings and a list of users and schedule and manage calls 40 Avaya Video Conferencing Manager Deployment Guide For more information about access to specific functionality for each user role refer to Appendix A User Role Access on page 101 Note New users are automatically assigned the Operator role Refer to Adding a User Account on page 41 for details about adding a user Refer to Modifying a User Account on page 42 for details about changing a user s role If you are using the Microsoft Exchange Server integration feature with Avaya Video Conferencing Manager be aware that Microsoft Outlook users can affect scheduling of calls and adding external devices to Avaya Video Conferencing Manager without having an Avaya Video Conferencing Manager user account For more information refer to Preparing for an Avaya Video Conferencing Manager Deployment on page 5 Adding a User Account To manage user accounts click the User Management icon on the navigation bar A list of defined registered users for Avaya Video Conferencing Manager appears Avaya Video Conferencing Manager categorizes defined users for Windows based authentication Depending on the type of user authentication you chose when installing Avaya Video Conferencing Manager different options for u
59. demarks are the property of their respective owners Downloading documents For the most current versions of documentation see the Avaya Support Web site http www avaya com support Contact Avaya Support Avaya provides a telephone number for you to use to report problems or to ask questions about your product The support telephone number is 1 800 242 2121 in the United States For additional support telephone numbers see the Avaya Web site http Awww avaya com support Patent Notice For patents covering LifeSize products refer to http www lifesize com support legal Avaya Video Conferencing Manager Deployment Guide 3 Welcome to Avaya Video Conferencing Manager Avaya Video Conferencing Manager is a comprehensive management software solution for network administrators who manage video and voice communications systems in an IP environment With Avaya Video Conferencing Manager network administrators can do the following Monitor and manage multi vendor video and voice communications devices across the entire enterprise from a web browser Avaya Video Conferencing Manager includes full featured standards based video device management capabilities with real time status and event notification Manage and automate video and voice call scheduling Enable call participants to schedule calls through Avaya Video Conferencing Manager using a central scheduling function such as a help desk or video network operations ce
60. destinations on the Device details page for a single device Avaya Video Conferencing Manager forwards traps for that device to all trap destinations specified in both Avaya Video Conferencing Manager Administrator and on the Device details page Follow these steps to specify a trap destination to forward traps from a single device 1 Access the Devices page 2 Inthe Display list click Managed all 3 Right click the managed device from which to forward alarms and then click View details The Device details page appears 4 Click the Northbound tab Note f trap forwarding is disabled in Avaya Video Conferencing Manager Administrator the Northbound settings on the Device details page are not available 5 Click the Add button The Add new destination dialog box appears 6 Enter the following information about the SNMP trap destination IP address port number that the remote SNMP manager is listening on for traps username not to exceed 40 characters password not to exceed 40 characters 7 Click Save The entry appears in the table above the Add button Note To edit or delete an SNMP trap destination click the Modify this entry E icon or Remove this entry S icon in the Actions column for the entry you wish to modify or delete 54 Avaya Video Conferencing Manager Deployment Guide Setting or Clearing MCU Affinity You can use cascading MCUs to connect calls between two groups of participants Each groups co
61. duled call the device must be an external device that is not managed by Avaya Video Conferencing Manager This enables invitees in your organization who are mobile but who have access to video communications systems and invitees external to your organization to include an external video communications device in a scheduled call By default this feature is disabled When you enable this feature Avaya Video Conferencing Manager sends an email to all human participants that are included in the meeting invitation The email lists the IP addresses of the video communications devices that are scheduled in the call and includes reply instructions If a human participant wishes to participate through a video device that is not included in the scheduled call and not managed by Avaya Video Conferencing Manager the participant can reply to the email with the command call IPaddress where IPaddress is the address of the external video communications device to use in the call Avaya Video Conferencing Manager then adds this device to the scheduled call and notifies the meeting organizer and all other human invitees of the change to the list of scheduled devices If Avaya Video Conferencing Manager has no database entry for the device it adds the device and its IP address to its database as an external device The device then appears on the Devices page as an external device For more information about external devices in Avaya Video Conferencing Manager refer t
62. e e Inthe Template name list select the template f Inthe Job Type list select Compare or Apply g Click the Recurrence button to set up a regularly occurring template action Note n an OpenLDAP installation you cannot schedule templates beyond six months h Click Schedule The event appears on the Events page Checking for Template Application Errors Errors during the application of a template do not abort the process but are instead collected and noted in the log To check for errors during a template application follow these steps 1 Click the Templates icon on the navigation bar 2 On the Actions list select View logs and click Submit The Failed parameters list identifies parameters that were not updated correctly during the template application 72 Avaya Video Conferencing Manager Deployment Guide Scheduling a Device Software Upgrade To schedule the application of one or more software upgrade packages to your devices follow these steps 1 2 Click the Events button in the navigation bar Choose Schedule Upgrade from the Actions menu Note On the Devices page you can also right click a managed device or select multiple devices of the same make and model and then right click to schedule an upgrade Enter a name for the upgrade the start and end time for the upgrade and identify the device or devices you want to upgrade Note n an OpenLDAP installation you cannot schedule upgrades b
63. e Directory for user authentication in Avaya Video Conferencing Manager and the Active Directory server that you specify for user authentication must be the same Active Directory server used by your Microsoft Exchange Server installation Integrating Microsoft Exchange Server with Avaya Video Conferencing Manager requires you to complete configuration tasks in both products Ensure that your deployment plan includes coordinating configuration tasks with your Microsoft Exchange Server administrator and Active Directory administrator Enabling Microsoft Exchange Server integration is an optional step during the Avaya Video Conferencing Manager installation process If you choose to enable this feature you can disable it at any time after the installation process completes using configuration options in Avaya Video Conferencing Manager Administrator For more information about Avaya Video Conferencing Manager Administrator refer to Using Avaya Video Conferencing Manager Administrator on page 88 8 Avaya Video Conferencing Manager Deployment Guide Microsoft Exchange Server Integration Overview Integrating Avaya Video Conferencing Manager with Microsoft Exchange Server includes the following tasks 1 Create an email account in Microsoft Exchange Server for Avaya Video Conferencing Manager This is the email account Avaya Video Conferencing Manager monitors to provide scheduling integration with Microsoft Exchange Server and Microso
64. e Networker LifeSize Multipoint Radvision MCUs and Sony PCS XG80 Avaya Video Conferencing Manager Deployment Guide 49 Task Device Type Description View Alarms Managed video and Opens the Alarms page and shows the alarms voice communications for the device For more information about devices except Sony alarms refer to Managing Device Alarms PCS XG80 on page 63 Create Managed Avaya and Create a configuration template from an Template LifeSize video existing managed Avaya video communications communications system For more information systems only refer to Using Templates to Configure Devices on page 66 Refresh All managed devices Refreshes the device s status For more information refer to Refreshing Device Information on page 49 Join Video and voice Joins the device to a call in progress Conference communications systems only Schedule Call Managed video or You can select multiple devices by Cirl clicking voice communications or Shift clicking them You can then right click device and MCUs the selected devices and choose Schedule call Avaya Video Conferencing Manager opens the Schedule call page and adds the devices to the schedule For more information about scheduling calls refer to Scheduling Calls and Other Device Events on page 69 Schedule All managed video Schedules a software upgrade for the device Upgrade and voice An upgrade package
65. e ON inventory D_DEVICE_DOWN The device is not running ON Dap EVECECUP The device is running ON D_DIR_CREATE_FATI Failed to create the required ON directory structure D_DIR_NOT_NULL Failed to upload files ON Directory name cannot be empty TD_EXPORT_HISTORY_COMPLETE Exported the history alarms ON table to 1 TD_FATLED_ADD_TO_EXCHG Failed to add the device to ON the Microsoft Exchange Server Avaya Video Conferencing Manager Deployment Guide 117 Avaya Video Conferencing Manager Continued Alarm ID Description Default Status PD SRAL LED DEV REBOOT Failed to reboot the device ON ID_FAILED_DEVICE_DEL_FROM_ADDR_BOOK Failed to delete device from ON address book TD FATEED TO DACKUP HISTORY Failed to backup history ON alarms TREY ATED TO EAPORT HISTORY Failed to export history ON alarms ID_FILE_NOT_FOUND File not found ON POSE TLE UP LORD FALLED Failed to upload files ON Filename cannot be empty TPAR aie NOT ZEQUND Failed to upload files ON Requested filename not found ID_HISTORY_BACKUP_HISTROY_ALARMS_EXCEED The alarms in history ON exceed the critical limit ID_HISTORY_CRITICAL_LIMIT_EXCEED The alarms in history ON exceed the critical limit ID_HISTORY_EXPORT_SUCCESS Successfully exported the ON history alarms table ID_HISTORY_HIGHER_LIMIT_EXCEED The alarms in history ON exceed the higher limit ID_HISTORY_L
66. encing Manager e Click Next then click Install to begin the installation When this stage of installation is complete the Avaya Video Conferencing Manager Configuration screen appears Avaya Video Conferencing Manager Deployment Guide 21 2 To configure Avaya Video Conferencing Manager enter values for the following fields Note The SMTP server and email addresses are required for alerts a SMTP Server Eniter the fully qualified domain name of the SMTP server for your organization b To Email Address Enter the email address of the recipient who will receive alerts c From Email Address Enter the email address that will appear as the From address of an alert message For example Avaya_Video_Conferencing_Manager example com d Use https Specify whether to use SSL for communication between the Avaya Video Conferencing Manager server and the web clients or to use HTTP e Make Avaya Video Conferencing Manager the default web site Choose Yes for the server s host name to be an alias for the Avaya Video Conferencing Manager URL Users can enter this host name in their browsers to access Avaya Video Conferencing Manager for example http lt hostname gt f Click Next The OpenLDAP Installation dialog box appears and prompts you to continue OpenLDAP installs on the same server as Avaya Video Conferencing Manager and is a required component of an Avaya Video Conferencing Manager installation 3 Click N
67. encing Manager automatically includes only one MCU and makes the selection based on the MCU affinity of the participating devices if assigned or the MCU with the greatest number of ports You can modify a meeting scheduled in Avaya Video Conferencing Manager from Microsoft Outlook to include cascading MCUs only from the Avaya Video Conferencing Manager Schedule Call dialog box By default Avaya Video Conferencing Manager automatically places a call scheduled through Microsoft Outlook If a call fails Avaya Video Conferencing Manager sends an error email to the meeting organizer indicating that the call failed to launch To enable the meeting organizer to convert the call to one that is placed manually by the participants you must enable the feature described in Specifying a Preferred Method of Participation on page 83 Note Changes made in Avaya Video Conferencing Manager such as change of MCU bandwidth or type of call to a meeting scheduled through Microsoft Outlook are overwritten by a meeting update that is subsequently sent from Microsoft Outlook To schedule a call from Microsoft Outlook complete the following steps 1 Create a meeting request in Microsoft Outlook 2 Add invitees to the request including the mailboxes for the audio or video communications systems as Required Attendees Depending on how your administrator configured Avaya Video Conferencing Manager you may need to add the video or voice communications device
68. epare an Avaya Video Conferencing Manager deployment plan for your organization Avaya Video Conferencing Manager Deployment Guide Deployment Overview The following diagram shows the high level tasks and associated dependencies involved in deploying Avaya Video Conferencing Manager for the first time Use this diagram as a guide when preparing a schedule to include in your deployment plan The tasks associated with Microsoft Exchange Server integration appear in blue with dotted line connectors If you intend to integrate Microsoft Exchange Server with Avaya Video Conferencing Manager you must enable the integration during installation of Avaya Video Conferencing Manager You cannot enable the feature after installing Avaya Video Conferencing Manager Satisfy hardware and software prerequisites Gather Enable Microsoft Exchange Yes configuration Server integration gt information I No Install Avaya Video Conferencing Install Manager without Microsoft Conferencing Manager Exchange Server integration with Microsoft Exchange Server integration enabled Activate Avaya Video Conferencing Manager with a 2 oo a Specify default device Configure alarms Create Avaya Video passwords and global settings Conferencing Manager optional user accounts optional Configure Microsoft Register mailboxes Discover devices Exchange Server with device
69. erence ID_CONF_EXTENSION_STOPPED_BY_USER The user decided not to ON extend the conference 1 ID_CONF_EXTERNAL_EP_UNAVAILABLE One of the external ON participants in the conference 1 is not available ID_CONF_FAILED_EMPTY_DEV_LIST Failed to launch ON conference 1 Empty device list ID_CONF_HAS_BEEN_TERMINATED_ALREADY The conference has ON already been terminated ID_CONF_LAUNCH_FAIL_1_DB_ERR Failed to launch the ON conference 1 A database error occurred ID_CONF_LAUNCH_FAIL_DB_ERROR_OCCURED Failed to launch ON conference 1 A database error occurred ID_CONF_LAUNCH_FAIL_INSUFFICIENT_DEV Failed to launch ON conference 1 Not enough devices are running 108 Avaya Video Conferencing Manager Deployment Guide conference Continued Alarm ID Description Default Status ID_CONF_LAUNCH_FATLED_NO_DEV Failed to launch conference 1 No managed devices found ON ID_CONF_SAVE_FATIL_DB_ERROR Failed to save conference 1 A database error occurred ON ID_CONF_SAVE_FATL_SW_UPGRADE_CONFLICT Failed to save conference 1 ON ID_CONF_SAVE_FATILED Failed to save conference 1 No managed devices were found ON ID_CONF_SAVE_FATLED_DUE_TO_CONFIG_SCHEDULES Failed to save conference 1 An error occurred when checking for conflicts with configuration management schedules
70. erves the users in Europe You then drag one of the MCUs which becomes subservient and drop it onto the icon for the other which becomes the master For this example to work the MCUs need to know to which participants to connect You do this by giving the devices affinity to an MCU Note f you created a PIN to use for the call when adding one or more MCUs the same PIN is used for all cascaded MCUs You can assign MCU affinity to a device from the Devices page or the Device details page of a device For more information refer to Setting or Clearing MCU Affinity on page 55 Note f you are using Microsoft Exchange Server integration with your Avaya Video Conferencing Manager installation users cannot schedule a cascading MCU

Avaya 1000 Series Video Conferencing Systems Deployment Guide

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