American Power Conversion RS-232 User's Manual
Contents
1.2. F 15 to 30 C Every 6 Months 10 Hours 86 to 113 F 30 to 45 C Every 3 Months 10 Hours APC Contact Information APC Web Site http www apcc com Technical Support http support apcc com India 91 44 433 1124 United States 401 789 5735 fax 401 789 3710 Specifications 19 Minutes For more accurate runtime information consult http www apcc com sizing 0 320 VAC Single Phase Expected runtime for a Typical PC 110 Watts Acceptable Input Voltage Input Voltage Range for On 160 120 VAC Line Operation Maximum Load 500 VA 300 W On Battery Output Voltage 230 VAC 8 of nominal input voltage 50 Hz unless synchronized to utility during deep brownout On Battery Output Frequency On Battery Waveshape Stepped sine wave Output Over Current Overcurrent and short circuit protected latching shutdown on overload Protection Typical Battery Life 3 to 6 years depending on number of discharge cycles and ambient temperature 0 to 40 C 32 104 F 15 to 45 C 5 113 F 0 to 95 non condensing Operating Temperature Storage Temperature Operating and Storage Relative Humidity UPS Size H x W x D UPS Weight Shipping Weight 15 0 x 8 9 x 35 6 cm 5 9 x 3 5 x 14 0 7 0 kg 15 43 Ibs 8 2 kg 18 08 Ibs APC PowerChute and Back UPS are registered trademarks of American Power Conversion Corp
3. UPS will continue to run with out an audible alarm until a low battery condi tion is reached see below A near the end of its battery runtime Promptly save your data and all applications Shutdown the operating system The UPS beeps continuously 1 2 minutes until it shuts down from battery exhaustion or returns to On Line operation Momentary Tone a two 2 sec ond duration tone is sounded two seconds after utility power loss has Continuous Beeping the UPS is Overload red Power demand has exceeded the UPS s Capacity _ Sustained Tone this overload of alarm is sounded until one or more devices are disconnected from the Battery Backup outltets and is reset by switch ing the UPS Off and then On again 9 Pa tinuous operation ware CD ROM Circuit Breaker Software Shutdown Mode On Battery yellow If an overload is severe the circuit breaker may If power is outside acceptable limits and the trip the white resettable center plunger of the circuit breaker pops out If the circuit breaker trips 1 Disconnect non essential load equip ment from the UPS to eliminate the over load 2 Press the center plunger of the circuit breaker back in to restart the UPS Manual Shutdown When the UPS is operating On Battery perform the following to conserve battery charge e Save important working files e Exit all applications operating system e Press the On Off button on the UPS
4. requires service do not return it to the dealer The following steps should be taken 1 Consult the Troubleshooting section to eliminate common problems 2 Determine if the circuit breaker is tripped If the circuit breaker is tripped reset the breaker and determine if the problem still exists 3 Ifthe problem persists consult the APC Worldwide Web site www apcc com or call customer service e Record the model number of the UPS the serial number and the date purchased Be prepared to troubleshoot the problem over the telephone with a technician If this is not successful the technician will issue a Return Merchandise Authorization Number RMA and a shipping address e Ifthe UPS is under warranty repairs are free If not there is a repair charge 4 Pack the UPS in its original packaging If the original packing is not available ask customer service about obtaining a new set Pack the UPS properly to avoid damage in transit is recommended Note Never use Styrofoam beads for packaging Damage sustained in transit is not covered under warranty insuring the package for full value Note Never use Styrofoam beads for packaging Damage sustained in transit is not covered under warranty insuring the package for full value is recommended 5 Write the RMA on the outside of the package 6 Return the UPS by insured prepaid carrier to the address provided by customer service Warranty The standar
5. APC Back UPS AVR 500 User s Manual 990 2093 Revision 1 12 00 Inspect Place Ensure the following items are inside the box IEC Power Cords 2 e User s Manual e RS 232 Interface Cable e UPS Software Installation Sheet Safety Guide e Warranty Registration Form e PowerChute plus Software CD ROM Notify the carrier if there is damage Please fill out the Warranty Registration Form or fill out an online form at www apcc com to obtain warranty coverage Place the UPS e Provide 5 cm clearance on top and sides for adequate airflow around the unit e Avoid direct sunlight e Avoid excessive heat e Avoid excessive humidity or liquids e Avoid excessive dust K KEGA b AN W aa Connect UPS to Power Use the power cord that came with your com puter to connect the UPS directly to the wall outlet Do not power the UPS using a surge suppressor or power strip Battery Charging The UPS battery charges whenever the UPS is connected to utility power and typically requires less than five 5 hours to charge fully Operating runtime is reduced until the battery is fully charged 5 hours Connect Equipment to UPS Use the supplied IEC cords to connect equip ment to either Battery Backup or Surge Protec tion outlets 5 Battery Backup Outlets 3 Connect computer monitor and external drive to these black outlets These outlets provide batte
6. d warranty is 2 years from date of purchase APC s standard procedure is to replace the original unit with a factory reconditioned unit APC will ship out the replacement unit once the defective unit has been received by the repair department or cross ship upon the receipt of a valid credit card number The customer pays for the shipping to APC and APC pays ground freight transportation costs back to the customer Customers who must have the original unit back due to assigned asset tags and set depreciation schedules must declare such a need at first contact with APC Customer Service Copyright 2000 American Power Conversion 132 Fairgrounds Rd West Kingston RI 02892 USA Toll free 800 800 4APC Phone 401 789 5735 Fax 401 789 3710 Battery Replacement Please read the cautions in the APC Safety Information Guide first Note This procedure requires a coin or flat blade screwdriver Battery replacement is a safe procedure isolated from electrical hazards The replacement battery must match the specifications of RBC 2 The UPS may be left connected to utility power and the connected equipment left On during the procedure Do not replace the battery when the UPS is On Battery yellpw indicator is lit Note Once the battery is disconnected the connected equipment is not protected from power outages 1 Lay the UPS on its left side to permit access to the battery access door on the bottom of the UPS Remove the two 2 screws t
7. e http www apcc com or contact APC Technical Support Symptom UPS will not switch On UPS will not switch On or Off Possible Cause UPS circuit breaker has tripped UPS is not connected to utility power Computer interface problem Solution Reduce the power demand on the UPS by unplugging equipment and then reset the circuit breaker by pressing the plunger back in Check that the UPS power plug is securely connected to the wall outlet Disconnect the computer interface If the UPS now works normally check the interface cable and the attached computer UPS operates On Battery even though normal line voltage is thought to exist UPS s circuit breaker tripped Reduce the power demand on the UPS by unplugging equipment from the UPS and then reset the circuit breaker by pushing the plunger back in Single beep Normal UPS operation This is not a fault The UPS is indicating that it is protecting the load during a momentary power loss UPS does not provide expected back up time The UPS is excessively loaded Unplug non essential Battery Backup connected equipment They can be plugged into the Surge Protection outlet The UPS s battery is weak due to recent outage and has not had time to recharge Charge the battery for five hours The battery charges whenever the UPS is connected to utility power Battery requires replacement Replace battery see Order Rep
8. e Saving Software Cd Connect the RS 232 interface cable supplied in the software kit to the computer interface port on the rear panel of the UPS Connect the other cable end to an unused serial port on the com puter Install the PowerChute plus software Instructions for installation are defined in the software documentation included with the soft On Off Button Press and release the On Off button to supply power to the Battery Backup outlets The UPS then performs a Self Test Press and release the button again to switch Off power to the Battery Backup outlets Note The Surge Protection outlet is powered whenever the UPS has utility power On Line green The UPS is supplying conditioned utility power to the Battery Back up outlets Lyr Replace Battery red This indicator is lit whenever the automatic diagnostic test has deter hiletak battery is near the end of it useful life The battery should be replaced within two weeks see Order Replacement Battery Failure to replace the battery may result in insufficient runtime during a power outage A gt Hours this alarm is sounded when ever the battery has failed the auto matic diagnostic test Chirps for 1 Minute Every 5 Utility power is outside accept able limits The battery is powering only the Battery Backup outlets The expected run time for a typical personal computer PC is 19 minutes total occurred The
9. hat secure the battery access door to the chassis Open the battery access door Note It may be necessary to pull the battery door slightly outward or toward the front of the unit in order to open the door fully 2 Grasp the white tab attached to the battery and gently pull the battery out of the chassis 3 Disconnect the two wires connecting the battery to the UPS Loosen the wires by wiggling them while pulling straight back from the battery connector 4 Connect the replacement battery in place of the old battery as follows Red wire to red terminal Black wire to black terminal Note Small sparks at the battery connections are normal during connection 5 Insert the replacement battery in the UPS Carefully avoid pinching the wires 6 Carefully close the battery compartment door and replace the screws ge O i OQ Pb UPS Storage Batteries must be recycled Deliver the old battey to an appropriate recycling facility or ship it to APC in packaging from the replacement battery See the information supplied with the new battery for more details Before storing the UPS should be connected to utility power for at least 4 5 hours Disconnect the UPS from facility power cover and store the UPS upright in a cool dry location During long time storage the battery should be charged in accordance with the below Storage Temperature Recharge Frequency Charging Duration 5 to 86
10. lacement Battery Batteries typically last 3 6 years shorter if subjected to frequent power outages or elevated temperatures PC and or Monitor is not powered during an outage PC and or monitor is plugged into the Surge Protection outlet Move PC and or monitor to a Battery Backup outlet On Line and Overload indicators are flashing alternately The UPS was shutdown by PowerChute plus software The UPS will restart automatically when utility power returns All indicators are Off and the UPS is not operating The UPS is shutdown and the battery is discharged from an extended power outage The UPS will return to normal operation when the power is restored and the battery has a sufficient charge The Replace Battery indicator is illuminated Weak battery Replace battery see Order Replacement Battery The Overload indicator is illuminated or flashing The UPS is overloaded Reduce the load on the UPS by unplugging equipment Overload and Replace Battery indicators are flashing Internal UPS fault Do not use the UPS Switch the UPS Off and have it serviced On Line and On Battery indicators are flashing Internal UPS fault Do not use the UPS Switch the UPS Off and have it serviced All indicators are flashing Internal UPS fault Do not use the UPS Switch the UPS Off and have it serviced Service Note If the UPS
11. optional software is installed the host computer signals the UPS to shutdown In Shutdown Mode the UPS disconnects power to the Battery Backup outlets to conserve battery capacity The On Line and Overload indicators flash alter nately for 20 seconds When utility power is restored the UPS returns to On Line operation Cold Start When the UPS is Off and there is no utility power it is possible to power essential equipment connected to the Battery Backup outlets Make sure that only the most necessary equipment is connected to the UPS at this time 1 Press and hold the On Off button until the UPS emits a sustained tone 2 Release the On Off button during the sus tained tone to start the UPS 3 If the Overload indicator is lit reset the UPS by pressing the On Off button once to switch it Off and again to switch it back on Complete what you need to do with the pow ered equipment before the UPS battery is fully discharged Order Replacement Battery The Back UPS AVR 500 replacement battery cartridge RBCs part number is RBC 2 Replace ments can be ordered from local retailers APC via telephone requires a credit card or the APC website http www apcc com www apo com APC PowerChute and Back UPS are registered trademarks of American Power Conversion Corp Troubleshooting To solve minor UPS installation problems use the table below To resolve complex UPS problems consult the APC web sit
12. ry backup EMI filtering line condition ing and surge protection Battery power is automatically provided in case of power out age Power utility or battery is not supplied to these outlets when the UPS is switched OFF 4 Surge Protection Outlet 1 Connect a printer fax machine or scanner to this white outlet This outlet does not provide power during a power outage This outlet is always On when utility power is available and is not controlled by the On Off button ge Do not connect a printer to any Battery Backup outlet e Do not connect a surge suppressor power strip or extension cord to the UPS Connect Fax Phone Modem Surge Protection optional Connect phone cables not provided as shown at the right to protect your fax phone and modem from phone line surges Switch On and Test the UPS 1 Press the On Off button to switch the UPS On 2 Switch On connected equipment se x After pressing the On Off button the following events will occur The green On Line indicator will flash The yellow On Battery indicator will light while a Self Test is performed e When Self Test has successfully completed the green On Line indicator will be lit The UPS performs a Self Test automatically when switched On and every two weeks of con Install Fil
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