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Acer SG336-0005A User's Manual

1. BIOS password control Set by switch see SW1 settings Second Level Cache Cache controller Built in ALi M1621 Cache size 128KB 256KB 1st level cache control Always Enabled 2nd level cache control Always Enabled Cache scheme control Fixed in write back System Memory Memory controller ALi M1621 Onboard memory size 0 MB Chapter 1 17 System Memory DIMM socket number 2 sockets Supports memory size per socket 32 64 128 256 MB Supports maximum memory size 512 MB 256MB x 2 Supports DIMM type SDRAM Supports DIMM speed 100 MHz Supports DIMM voltage 3 3 V Supports DIMM package 144 pin so DIMM Memory module combinations You can install memory modules in any combinations as long as they match the above specifications Memory Combinations 32 MB 32 MB 64 MB 64 MB 0 MB 64 MB 0 MB 64 MB 64 MB 64 MB 32 MB 96 MB 32 MB 64 MB 96 MB 64 MB 64 MB 128 MB 0 MB 128 MB 128 MB 128 MB 0 MB 128 MB 32 MB 128 MB 160 MB 128 MB 32 MB 160 MB 64 MB 128 MB 192 MB 128 MB 64 MB 192 MB 128 MB 128 MB 256 MB 256 MB 0 MB 256 MB 0 MB 256 MB 256 MB 256 MB 32 MB 288 MB 32 MB 256 MB 288 MB 256 MB 64 MB 320 MB 64 MB 256 MB 320 MB 256 MB 128 MB 384 MB 128 MB 256 MB 384 MB 256 MB 256 MB 512 MB Above table lists some syst
2. OCP Over Current Protection A OVP Over Voltage Protection V UVP Under Voltage Protection V DC AC LCD Inverter Vendor amp model name Ambit Input voltage V 8 21V Input current mA 1A max Output voltage 1400Vrms Vrms no load Output voltage 40 70KHz frequency kHz Output Current Lamp 5 5 mA 6 5mA NOTE DC AC inverter is used to generate very high AC voltage then support to LCD CCFT backlight user and is also responsible for the control of LCD brightness Avoid touching the DC AC inverter area while the system unit is turned on NOTE There is an EEPROM in the inverter which stores its supported LCD type and ID code If you replace a new inverter or replace the LCD with a different brand use Inverter ID utility to update the ID information LCD __ mm 0 Speifcain Vendor amp model name 12 1 Hitachi 13 3 ADT 14 1 ADT 14 1 IBM TX31D35VC1CAA L133X2 3 L141X1 1 ITXG76C Mechanical Specifications LCD display area diagonal inch 12 1 13 3 14 1 14 1 Display technology TFT TFT TFT TFT Resolution SVGA 800x600 XGA 1024x768 XGA 1024x768 XGA 1024x768 Support colors 16M 262K 262K 16M Optical Specification Brightness control Keyboard hot key keyboard hotkey Keyboard hotkey Keyboard hot key Contrast control None None None None Electrical Specification Supply voltage f
3. 5 Palmrest Comfortable support area for your hands when you use the computer Keyboard Inputs data into your computer Status indicator LEDs Light Emitting Diodes that turn on and off to show the status of the computer and its functions and components Chapter 1 Left Panel 1 Security keylock Kensington compatible key based computer security lock 2 PCMCIA PC card Port Two Type I II or one Type III 16 bit PC card or 32 bit CardBus PC Card Eject button Eject PC cards from the card slots Power switch Turns on the computer power Infrared port Interfaces with Infrared devices e g infrared printer IR aware computers 6 Speaker headphone out jack Audio line out devices e g speakers headphones PE gt 7 Line in jack Accepts audio line in devices e g audio CD pw player stereo walkman 8 jack Accepts mono stereo condenser microphone 9 Volume control Controls the volume of the speakers 10 Video capture kit slot Accepts the video capture kit option on the left side of the computer Chapter 1 Right Panel 1 Video capture kit slot Accepts the video capture kit option on the right side of the computer 2 Battery bay Houses the computer s battery pack 3 CD ROM DVD ROM CD RW Drive Houses removable media drive modules 4 LED indic
4. The system doesn t resume from hibernation mode Hibernation Mode Hard disk connection board Hard disk drive System board Chapter 4 75 Power Management Related Symptoms The system doesn t resume from standby mode after opening the LCD Standby Mode LCD cover switch System board Battery fuel gauge in Windows doesn t go higher than 90 Remove battery pack and let it cool for 2 hours Refresh battery continue to use battery until power off then charge battery Battery pack Charger board System board System hangs intermittently Set Thermal Sensor Threshold Reconnect hard disk CD ROM drives Hard disk connection board System board Peripheral Related Symptoms System configuration does not match the installed devices Enter BIOS Setup Utility to execute Load Default Settings then reboot system Reconnect hard disk CD ROM diskette drives External display does not work correctly Press Fn F5 LCD CRT Both display switching Running PQA Diagnostics Program System board USB does not work correctly System Diagnostics Diskette System board Print problems Ensure that the Parallel Port in the Onboard Devices Configuration of BIOS Setup Utility is set to Enabled Onboard Devices Configuration Run printer self test Printer driver Printer cable Printer System Board Serial or parallel port device problems Ensure t
5. Type the Setup Password and press Enter to access the BIOS Utility 2 When the Power on Password is set the following prompt appears at boot up m Type the Power on Password a symbol appears for each character you type and press Enter to use the computer If you enter the password incorrectly an x symbol appears Try again and press Enter 3 When the Hard Disk Password is set the following prompt appears at boot up 8 Type the Hard Disk Password a symbol appears for each character you type and press Enter to use the computer If you enter the password incorrectly an x symbol appears Try again and press Enter You have three chances to enter a password If you successfully entered the password the following symbol appears If you fail to enter the password correctly after three tries the following message or symbol appears Setup Power on Hard Disk Incorrect password specified System disabled U To change a password follow the same steps used to set a password To remove a password follow the same steps used to set a password except type nothing in the password boxes Chapter 2 35 Load Default Settings If you want to restore all parameter settings to their default values select this menu item and press Enter The following dialog box displays Do you want to load default settings Yes No If you would like to load default settings for all parameters use the cursor left right
6. 1 New added description Please pay attention to it 40 Chapter 2 4 Type Host to run Host server first 5 If there is no reflect server the test program will show IR FAIL USB Register and Connect Disconnect Test This function will test USB Register and Connect Disconnect of TravelMate 520 notebook series 1 Register test USBCMD USBINTR FRNNUM FLBASEADD SOF test its own USB internal circuit 2 UHCI OHCI test utility a Please prepare a USB device such as USB mouse USB keyboard or USB modem and leave the USB port disconnected Don t connect first b Program will dynamically detect the incoming device for two times please plug the USB connector in USB port first then plug it out Connect one time disconnect one time c The test program will show the account of connected disconnected if every steps was doing right the screen will show PASS otherwise show FAIL Running PQA Diagnostics Program PQA XX XX XX Diag d onn Exit j Press gt to move around the main menu Press Enter to enable the selected option The main options are Diag Result SysInfo Option and Exit The Diag option lets you select testing items and times The following screen appears when you select Diag from the main menu PQA XXX XX Result Sarto oni Exit One Test performs a single test
7. Chapter 2 Onboard Device Configuration The parameters in this screen are for advanced users only You do not need to change the values in this screen because these values are already optimized The Onboard Device Configuration screen assigns resources to basic computer communication hardware Onboard Devices Go Page 17 Faialle Fest Enabled Base Ackl as M a a 378l Eu 17 Han dB eee E Mowe highlight bor Change setting Fl The following table describes the parameters in this screen Settings boldface are the default and suggested parameter settings Serial Port Enables or disables the serial port Enabled or Disabled When enabled you can set the base I O address and 3F8h 3E8h 2F8h or 2E8h interrupt request IRQ of the serial port A or 11 IrDA FIR Port Enables or disables the infrared port Disabled or Enabled When enabled you can set the base I O address and interrupt request IRQ and direct memory access channel of the infrared port Parallel Port Enables or disables the parallel port Enabled or Disabled When enabled you can set the base I O address 378h 278h or 3BCh interrupt request IRQ and operation mode of the 70r5 parallel port Bi directional ECP EPP or If operation mode is set to ECP the direct memory Standard access DMA channel of the parallel port is set to 1 Chapter
8. Create and write a new UUID this function is used when the original UUID is lost or damaged 38 Chapter 2 4 b Write UUID by user keyin this function is used when the original UUID is kept User may use Read Main Board Data function first to keep the UUID Write MBD serial number this function will write MBD serial number by user keyin Chapter 2 39 System Diagnostic Diskette IMPORTANT The diagnostics program here that we used is called PQA Product Quality Assurance and is provided by Acer Headquarters You can utilize it as a basic diagnostic tool To get this program either download it from http csd acer com tw or find it in the TravelMate 520 service CD kit To better fit local service requirements your regional office MAY have other diagnostic program Please contact your regional offices or the responsible personnel channel to provide you with further technical details NOTE This program contains a readme txt file This readme txt file will introduce each test and its functions This diagnostic program is designed to perform the following diagnostic tools for Acer TravelMate 520 notebook machine It provides the following functions 1 2 3 4 PQA System Diagnostics Audio Resource and Loopback Test IR Test USB Register and Connect Disconnect Test To use this diskette first boot from this diskette then a Microsoft Windows 98 Startup Menu prompts you to choose the testing it
9. gt lt keys to select Yes then press Enter Choose No if otherwise 36 Chapter 2 BIOS Flash Utility The BIOS flash memory update is required for the following conditions New versions of system programs New features or options Use the AFlash utility to update the system BIOS flash ROM NOTE Do not install memory related drivers XMS EMS DPMI when you use AFlash NOTE This program contains a readme txt file This readme txt file will introduce on how to use AFlash utility Executing Flash Program IMPORTANT If this diskette is not bootable do the following actions before you use it 1 Create a bootable disk 2 Copy all AFlash files into this bootable diskette 3 Putthe bootable disk into TravelMate 520 series module then reboot IMPORTANT Never turn off the system power while Flash BIOS is programming This will damage your system 4 After Flash BIOS is done reboot the system NOTE If there are any problems occurred during BIOS update see Index of PQA Diagnostic Error Code Message on page 81 for troubleshooting Chapter 2 37 System Utility Diskette This utility diskette is for the Acer TravelMate 520 notebook machine It provides the following functions 1 Panel ID Utility 2 Thermal amp Fan Utility 3 Main Board Data Utility To use this diskette first boot from this diskette then a Microsoft Windows 98 Startup Menu prompt you to choose the testing item Follow the instr
10. 2 33 System Security The System Security screen contains parameters that help safeguard and protect your computer from unauthorized use System Security Page 11 Satup Password Poweron Password Hard Disk Password Processor Serial Number TL Mova highlight bar Change satting F1 Halp The following table describes the parameters in this screen Settings in boldface are the default and suggested parameter settings Setup Password When set this password protects the computer and the BIOS None or Present Utility from unauthorized entry See the following section for instructions on how to set a password Power on Password When set this password protects the computer from None or Present unauthorized entry See the following section for instructions on how to set a password Hard Disk Password When set this password protects the hard disk from None or Present unauthorized access See the following section for instructions on how to set a password Processor Serial Number The Pentium Ill processor includes a unique serial number Enabled or Disabled which allows individual CPUs to be identified You can turn off this feature by setting this parameter to Disabled This one is not available in the model with Celeron processor Setting a Password Follow these steps 1 Use the cursor up down keys to highlight a Password parameter Setup Power o
11. 4 starts the Launch Manager application All four keys can be set by the user To set the launch keys run the Acer Launch Manager 14 Chapter 1 Touchpad The built in touchpad is a PS 2 compatible pointing device that senses movement on its surface This means that the cursor responds as you move your finger on the surface ofthe touchpad The central location on the palmrest provides optimum comfort and support NOTE When using an external USB or serial mouse you can press Fn F7 to disable the touchpad If you are using an external PS 2 mouse the touchpad is automatically disabled o gt Touchpad basics The following items teach you how to use the touchpad 1 Move your finger across the touchpad to move the cursor 2 Press the left 1 and right 3 buttons located on the edge of the touchpad to do selection and execution functions These two buttons are similar to the left and right buttons on a mouse Tapping on the touchpad produces similar results 3 Use the center 2 buttons top and bottom to scroll up or down a page This button mimics your cursor pressing on the right scroll bar of Windows applications Chapter 1 15 Execute Click twice quickly Tap twice atthe same speed as double clicking a mouse button Select Click once Tap once Drag Click and hold then Tap twice at the same use finger to drag the cursor on the touchpad Speed as double clicking a mouse button the
12. All R Displays the Run dialog box Application key Opens a context menu same as a right click Hot Keys The computer employs hot keys or key combinations to access most of the computer s controls like screen brightness volume output and the BIOS Utility To activate hot keys press and hold the Fn key before pressing the other key in the hot key combination Fn F1 Hot Key Help Displays help on hot keys Fn F2 Accesses the computer s configuration utility 12 Chapter 1 Fn F3 Power Management Scheme Switches the power management scheme Toggle used by the computer function available if supported by operating system Fn F4 Sleep Puts the computer in Sleep mode 2 2 Fn F5 Display Toggle Switches display output between the display screen external monitor if connected and Cle both the display screen and external monitor Fn F6 Screen Blank Turns the display screen backlight off to save power Press any key to return c Fn F7 Touchpad Toggle Turns the internal touchpad on and off Fn F8 Speaker Toggle Turns the speakers on and off d i Fn Brightness Down Decreases the screen brightness Fn Brightness Up Increases the screen brightness Fn T Contrast Up Not applicable because the contrast level of TFT display is already optimized Fn l Contrast Down Not applicable because the cont
13. LCD displaying 24 bit true color at 800x600 Super Video Graphic Array SVGA or 1024x768 eXtended Graphics Array XGA resolution Video performance 2X AGP video graphic accelerator with 8 MB of video memory boost video performance Simultaneous display The computer s large display and multimedia capabilities are great for giving presentations If you prefer you can also connect an external monitor when giving presentations This computer supports simultaneous LCD and CRT display Simultaneous display allows you to control the presentation from your computer and at the same time face your audience You can also connect other output display devices such as LCD projection panels for large audience presentations Dual Display The computer s unique graphics chip takes advantage of Windows 98 multi display capability allowing you to extend your desktop to an external display device such as an external monitor projector With this feature enabled you can move program windows to from the computer LCD and the external monitor Power management The power management system incorporates an automatic LCD dim feature that automatically dims the LCD when the computer is powered by a battery pack to conserve battery power See Power Management on page 26 for more information on power management features Opening and closing the display To open the display slide the display cover latch to the left and lift up the cover Then tilt it to a comf
14. Simultaneous 640x480x256 85 60 640x480x64K 85 60 640x480x16M 85 60 800x600x256 85 60 800X600X64K 85 60 1024x768x256 60 75 60 Parallel Port Parallel port controller ALi M1535 Number of parallel port 1 Location Rear side Connector type 25 pin D type connector in female type Parallel port function control Enable Disable by BIOS Setup Supports ECP EPP Yes set by BIOS Setup Optional ECP DMA channel in BIOS Setup DMA channel 1 and 3 Optional parallel port I O address in BIOS Setup 3BCh 378h 278h Optional parallel port IRQ in BIOS Setup IRQ5 IRQ7 Serial Port Serial port controller ALi M1535 Number of serial port 1 Supports 16550 UART Yes Connector type 9 pin D type connector in male type Location Rear side Serial port function control Enable Disable by BIOS Setup Optional serial port in BIOS Setup 3F8h 3E8h 2E8h Optional serial port IRQ in BIOS Setup IRQ4 IRQ11 USB Port USB Compliancy Level 1 0 1 0 Number of USB port 2 Location Rear side 22 Chapter 1 IrDA Port IrDA FIR port controller ALi M1535 Number of IrDA FIR port 1 Location Left side IrDA FIR port function control Enable disable by BIOS Setup Optional IrDA FIR port in BIOS Setup 2F8h SF8h 3E8h 2E8h Optional IrDA FIR port IRQ i
15. devices are incorrect whether a short circuit is suspected or whether the system is inoperative Follow these procedures to isolate the failing FRU do not isolate non defective FRU NOTE Verify that all attached devices are supported by the computer NOTE Verify that the power supply being used at the time of the failure is operating correctly 1 Power off the computer 2 Visually check them for damage If any problems are found replace the FRU 3 Remove or disconnect all of the following devices Non Acer devices Devices attached to the port replicator Printer mouse and other external devices Battery pack Hard disk drive DIMM CD ROM Diskette drive Q PCCards Power on the computer Cocoocd dsn Determine if the problem has changed If the problem does not recur reconnect the removed devices one at a time until you find the failing FRU 75705 91 S If the problem remains replace the following FRU one at a time Do replace a non defective FRU System board LCD assembly Chapter 4 79 Index of AFlash BIOS Error Message Hardware Error See System Diagnostic Diskette on page 40 BIOS Update Program Error Turn off the power and restart the system System Error Make sure this AFlash BIOS diskette for this model Without AC adapter make sure to connect AC adapter Battery Low make sure to install a highly charged battery and reboo
16. from the LCD module on each side 6 Remove the three LCD cushions as shown next remove the three screws from the LCD bezel NOTE If you have 12 1 or 18 3 LCD you need to remove five LCD cushions and five screws 54 Chapter 3 7 Snap off the LCD bezel carefully then remove the LCD bezel from the LCD module Removing the Inverter Board 1 Toremove the inverter board remove the two screws from the inverter board as shown 2 Disconnect the speaker cables microphone cable and LCD power cable from the inverter board then remove the inverter board 3 Disconnect the inverter cable from the inverter board Chapter 3 55 Removing the Speakers 1 Remove the two screws from the speakers as shown then remove the speakers from the LCD module LI 2 Remove the four screws from the LCD then detach the LCD diaper from the LCD Remove the LCD from the LCD panel 4 Remove the ESD tape then disconnect the LCD FPC cable from the LCD 56 Chapter 3 Removing the Microphone 1 Remove the microphone from the LCD Chapter 3 57 Disassembling the Upper Case Removing the Floppy Disk Drive Module 1 To remove the floppy disk drive module first remove the screw from the upper case 2 At CNX1 disconnect the floppy disk drive cable from the main unit then pull the floppy disk drive module out from the main unit carefully Disassem
17. maximum data recorded area LBA 23197F more than 2000 times including latency and layered error correction time 5 from starting data recorded area LBA 0 to maximum data recorded area LBA 23197F including latency and layered error correction time 6 Disc MKE D551 Audio Interface mem Specification Audio controller Cirrus Logic CS4299 Audio onboard or optional Built in Mono or Stereo Stereo Resolution 20 bit stereo Digital to Analog converter 18 bit stereo Analog to Digital converter Compatibility Microsoft PC98 PC99 AC97 2 1 Mixed sound source Line in CD Video AUX Voice channel 8 16 bit mono stereo Sampling rate 44 1 KHz Internal microphone Yes Internal speaker Quantity Yes 2 pieces Supports PnP DMA channel DMA channel 0 DMA channel 1 Supports PnP IRQ IRQ3 IRQ5 IRQ7 IRQY IRQ10 IRQ11 Video Interface Vendor amp model name ATI Rage Mobility M1 Chip voltage Core 2 5V Memory 3 3V Supports ZV Zoomed Video port Yes Graph interface 2X AGP Accelerated Graphics Port bus Maximum resolution LCD 1024x768 24 bit colors Maximum resolution CRT 1024x768 24 bit colors Video Memory Fixed or upgradeable Fixed built in video controller Video memory size 8 0 MB Chapter 1 21 Video Resolutions Mode Resolution RefeshRae CRT Only LCD CRT
18. trademarks of Intel Corporation Other brand and product names are trademarks and or registered trademarks of their respective holders Conventions The following conventions are used in this manual Screen messages Denotes actual messages that appear on screen NOTE Gives bits and pieces of additional information related to the current topic WARNING Alerts you to any damage that might result from doing or not doing specific actions CAUTION Gives precautionary measures to avoid possible hardware or software problems IMPORTANT Reminds you to do specific actions relevant to the accomplishment of procedures Preface Before using this information and the product it supports please read the following general information 1 This Service Guide provides you with all technical information relating to the BASIC CONFIGURATION decided for Acer s global product offering To better fit local market requirements and enhance product competitiveness your regional office MAY have decided to extend the functionality of a machine e g add on card modem or extra memory capability These LOCALIZED FEATURES will NOT be covered in this generic service guide In such cases please contact your regional offices or the responsible personnel channel to provide you with further technical details Please note WHEN ORDERING FRU PARTS that you should check the most up to date information a
19. Bs Technical Announcement Bulletin CoocoocoOCdDC DSO The service repair section provides you with downloadable information on Troubleshooting guides Q Tooling box information Repair instructions for specific models d Basic repair guidelines Q Debug cards for Acer s latest models For these purposes we have included an Acrobat File to facilitate the problem free downloading of our technical material Also contained on this website are Detailed information on Acer s International Traveller s Warranty ITW Returned material authorization procedures QO An overview of all the support services we offer accompanied by a list of telephone fax and email contacts for all your technical queries We are always looking for ways to optimize and improve our services so if you have any suggestions or comments please do not hesitate to communicate these to us Appendix C 103 104 Appendix C AC Adapter 25 ACPI 1 AFLASH Utility 37 Audio 21 Battery 23 Battery Cover Removing 47 Battery Pack Removing 47 BIOS 17 BIOS Setup Utility 29 BIOS Utility 29 36 Basic System Settings 31 Load Default Settings 36 Navigating 29 Onboard Device Configuration 33 Startup Configuration 31 System Information 30 System Security 34 Block Diagram 3 Board Layout 4 CD ROM 20 CD ROM Drive Disassembly 48 Removing 48 DC AC LCD Inverter 24 DC DC Charger 23 Disassembly Flowchart 45 Diskette D
20. Disconnect the power adapter and install the charged battery pack then check that power is supplied by the battery pack If you suspect a power problem see the appropriate power supply check in the following list Check the Power Adapter Q Check the Battery Pack Check the Power Adapter Unplug the power adapter cable from the computer and measure the output voltage at the plug of the power adapter cable See the following figure 1 2 Pin 1 19 to 20 5V Pin 2 OV Ground If the voltage is not correct replace the power adapter If the voltage is within the range do the following Replace the System board Ifthe problem is not corrected see Undetermined Problems Ifthe voltage is not correct go to the next step NOTE An audible noise from the power adapter does not always indicate a defect 3 4 If the power problem occurs only when the port replicator is used replace the port replicator If the power on indicator does not light up check the power cord of the power adapter for correct continuity and installation If the operational charge does not work see Check the Battery Pack Chapter 4 69 Check the Battery Pack To check the battery pack do the following 1 Power off the computer 2 Remove the battery pack and measure the voltage between battery terminals 1 and 7 ground See the following figure 3 Ifthe voltage is still less than 8 0 Vdc after re
21. Fast Infrared Controller 378 37F Printer Port LPT 1 3B0 3BB 3C0 3DF Video Controller 3F0 3F5 3F7 Standard Floppy Disk Controller 3E8 3EF COM3 3F8 3FF COM1 or LT Win modem optional 480 48F 4D6 DMA controller 1 4D0 4D1 CF8 CFF PCI configuration register IRQ Assignment Map NMI System errors IRQO System timer IRQ1 Keyboard IRQ2 Cascade IRQ3 IrDA IRQ4 COM1 IRQS Reserved IRQ6 Floppy IRQ7 LPT1 IRQ8 Real time clock IRQ9 SCI IRQ10 Audio Modem LAN IRQ11 USB VGA Cardbus IRQ12 PS2 pointing device IRQ13 Numeric data processor IRQ14 1st IDE device hard disk IRQ15 2nd EIDE device CD ROM drive DMA Channel Assignment DRQO Not used DRQ1 Not used DRQ2 Floppy DRQ3 FIR DRQ4 DMA controller DRQ5 Not used DRQ6 Not used DRQ7 Not used 28 Chapter 1 System Utilities BIOS Setup Utility The BIOS Setup Utility is a hardware configuration program built into your computer s BIOS Basic Input Output System Your computer is already properly configured and optimized and you do not need to run this utility However if you encounter configuration problems you may need to run Setup Please also refer to Chapter 4 Troubleshooting when problem arises To activate the BIOS Utility press F2 during POST while the TravelMate logo is being displayed BIOS Utility System Information Bast System Se
22. SY HIT12 1 FL2 5 NS Hinge Bracket Pack HINGE BRACKET PACK 6K 34 40G07 001 34 40G08 001 9 Speaker SPEAKER13 3 amp 12 1 60 40G12 011 Em NS LCD module LCD 6M 65 41H01 041 MODULE ADT14 1 F2 5 5 LCD 14 1 TFT IBM LCD 14 1 IBM ITXG76C 56 0749C 051 1 Inverter INVERTER T621172 00 19 21030 A41 FALCON2 i ae 4 Inverter cable C ALED amp INV 14 1 FL2 5 50 41H02 001 ak n 90 Chapter 6 3 LCD cable C A 50 41H01 001 LCD 14 1 ADT amp UNI FL2 5 7 LCD bezel LCD BEZEL ASSY 14 1 60 41H03 001 6 LCD panel LCD PNL 60 41H02 031 ASSY ADT14 1 FL2 5 NS Hinge Bracket Pack HINGE BRACKET PACK 6K 34 41H01 001 34 4 1H02 001 8 9 Speaker Pack SPEAKER PACK 6K 60 41H04 001 60 4 1H05 001 z HDD Hard Disk Drive NS HDD module ASSY HDD FALCON 2 6M 65 40G05 001 NS HDD 6G IBM HDD SM 9 5 6G IBM 56 02A02 041 DARA206000 16 HDD Bracket HDD ASSY 9 5mm 60 40G09 001 BRACKET FALCON2 Chapter 6 91 NS HDD Connector CONN CTR ML 22P HH98227 A2 HDD 20 80056 022 NS HDD module ASSYHDD9 5 12GBIBM 6M 65 40G05 021 NS HDD 12G IBM HDD SM9 5 12G IBM 56 02A24 002 DARA212K A51 16 HDD Bracket HDD ASSY 9 5mm 60 40G09 001 BRACKET FALCON2 NS HDD Connector CONN CTR ML 22P 20 80056 022 HH98227 A2 HDD FDD Floppy Disk Drive NS FDD Module FDD PANASONIC ASSY 6M 65 40G04 001 Panasonic NS FDD D
23. TravelMate 520 Service Guide Service guide files and updates are available on the AIPG CSD web for more information please refer to http csd acer com tw eo 10096 Recycled Paper PART NO 49 41H02 001 DOC NO SG336 0005A PRINTED IN TAIWAN Copyright Copyright 1999 by Acer Incorporated All rights reserved No part of this publication may be reproduced transmitted transcribed stored in a retrieval system or translated into any language or computer language in any form or by any means electronic mechanical magnetic optical chemical manual or otherwise without the prior written permission of Acer Incorporated Disclaimer The information in this guide is subject to change without notice Acer Incorporated makes no representations or warranties either expressed or implied with respect to the contents hereof and specifically disclaims any warranties of merchantability or fitness for any particular purpose Any Acer Incorporated software described in this manual is sold or licensed as is Should the programs prove defective following their purchase the buyer and not Acer Incorporated its distributor or its dealer assumes the entire cost of all necessary servicing repair and any incidental or consequential damages resulting from any defect in the software Acer is a registered trademark of Acer Corporation Intel is a registered trademark of Intel Corporation Pentium and Pentium 11 11 are
24. a Multimedia E Connectivity D Mobile Pentium III processor with 256KB L2 cache Mobile Pentium III processor with 256KB level 2 cache featuring Intel SpeedStep technology with 256KB level 2 cache or Mobile Celeron processor with 128KB level 2 cache 64 bit memory bus Built in floppy disk drive Lithium lon battery pack Power management system with ACPI Advanced Configuration Power Interface 16 bit high fidelity PCI stereo audio with 3D sound and wavetable synthesizer Built in dual speakers with microphone High speed CD ROM DVD ROM or CD RW drive USB video capture kit option High speed fax data modem port Fast infrared wireless communication USB Universal Serial Bus port Ethernet Fast Ethernet port Human centric Design and Ergonomics a a Expansion d a All in one design CD ROM floppy disk drive hard disk drive Sleek smooth and stylish design Full sized keyboard Ergonomically centered touchpad pointing device CardBus card formerly PCMCIA slots two type II I or one type III with ZV Zoomed Video port support lower slot Upgradeable memory and hard disk Port replicator option for one step connect disconnect from peripherals Chapter 1 Display The large graphics display offers excellent viewing display quality and desktop performance graphics The computer supports a Thin Film Transistor TFT liquid crystal display
25. a on your computer X may refer to a series of numbers and or characters The following table describes the information in this screen CPU Type amp Speed Describes the type of CPU installed in the system Floppy Disk Drive Shows the floppy disk drive type 1 44 MB 3 5 inch Hard Disk Drive Shows the size or capacity of the hard disk HDD Serial Number Shows the serial number of the hard disk System with Shows the high capacity disc drive installed System BIOS Version Shows the system BIOS version VGA BIOS Version Shows the video graphics accelerator BIOS version Serial Number Shows the serial number of the computer Asset Tag Number Shows the asset tag number of the computer Product Name Shows the official name of the product Manufacturer Name Shows the manufacturer of the computer UUID Shows the universally unique identifier of your computer The items in this screen are important and vital information about your computer If you experience computer problems and need to contact technical support this data helps our service personnel know more about your computer 30 Chapter 2 Basic System Settings The Basic System Settings screen allows you to set the system date and time Mon Nov 08 1999 12 00 00 Basic System Configuration Page 1 1 T4 2 Move highlight bar C hange setting F1 He
26. ac 2 sec 115Vac Hold up time 8 ms 115Vac input full load 8 ms 115Vac input full load Over Voltage Protection OVP 24V 24V Short circuit protection Output can be shorted without damage Output can be shorted without damage Electrostatic discharge ESD 15kV at air discharge 8kV at contact discharge 15kV at air discharge 8kV at contact discharge Dielectric Withstand Voltage Primary to secondary 1500 Vac or 2121 Vdc 10mA for 1 second Leakage current 0 25 mA max 254 Vac 60Hz Regulatory Requirements Internal Filter meets 1 FCC class B requirements USA 4 VCCI class II requirements Japan 2 VDE 243 1991 class B requirements German 3 CISPR 22 Class B requirements Scandinavia Chapter 1 Power Management Standby Mode Waiting time specified by the System Standby value or the operating system elapses without any system activity Closing the display cover When the computer is about to enter Hibernation mode e g during a battery low condition but the Hibernation file is invalid or not present O When customized functions for power management are set to Standby and the corresponding action is taken Invoked by the operating system power saving modes The buzzer beeps The Sleep indicator lights up Hibernation Mode U When customized functions for power management a
27. age Sustained CAV mode 775 1800 blocks sec 10 3X to 24X 1550 3600 kBytes sec Mode 1 1768 4106 kBytes sec Mode 2 DVD 5 Normal Speed 1X 11 08 Mbits sec CAV mode 27 51 66 48 Mbits sec DVD 9 Normal Speed 1X 11 08 Mbits sec CAV mode TBD TBD Mbits sec Access time typ Random 1 CAV mode 120 msec typical 180 msec average max Full Stroke 2 CAV mode 210 msec typical 270 msec average max Random 3 170 msec typical 270 msec average max Full Stroke 4 320 msec typical 480 msec average max Data Buffer Capacity 512 kBytes Interface IDE Applicable disc format DVD DVD 5 DVD 9 DVD 10 DVD R 3 95G CD CD Audio CD ROM mode 1 and mode 2 CD ROM XA mode 2 form 1 and form 2 CD I mode 2 form 1 and form 2 CD I Ready CD I Bridge CD WO CD RW Photo CD Video CD Enhanced Music CD CD TEXT 20 Chapter 1 DVD ROM Interface Loading mechanism Soft eject with emergency eject hole Power Requirement Input Voltage 5V Note 1 Average of Data read over the whole area from 00 min 02 sec 00 block to 59 min 58 sec 74 block more than 2000 times including latency and layered error correction time 2 From 00 min 02 sec 00 block to 59 min 58 sec 74 block including latency and layered error correction time 3 Disc MNSU 005 4 Average of Data read over the whole area from starting data recorded area LBA 0 to
28. and Manual checks the selected test items in sequence Multi Test performs multiple tests of the selected items and check the selected test items in sequence Chapter 2 41 Full Test performs all test items in detail for your system Quick Test performs all test items quickly for your system The screen below appears if you select Multi Test PQA VX XX XX XX sno ope Exit TEST COUNT VALUE 1 9999 1 Specify the desired number of tests and press Enter After you specify the number of tests to perform the screen shows a list of test items see below PQA XXX XX Dia t Sysinfo Option Exit Test Items System Board Memory Keyboard Video Parallel Port Serial Port Diskette Drive Hard Disk CD ROM Coprocessor Pointing Dev Cache SPACE mark unmark selecting item ESC return to upper menu F2 test the marked item s ENTER open sub item s menu Test Times 1 Move the highlight bar from one item to another Press Space to enable or disable the item Press Enter to view the available options of each selected item Press Esc to close the submenu The right corner screen information gives you the available function keys and the specified test number a COOCOO Space Enables disables the item ESC Exits the program F1 Help F2 Tests the selecte
29. ard Allocation Error for device Run Load Default Settings in BIOS Setup Utility RTC battery System board Failing Bits nnnn DIMM BIOS ROM System board Fixed Disk n None Invalid System Configuration Data BIOS ROM System board I O device IRQ conflict Run Load Default Settings in BIOS Setup Utility RTC battery System board Operating system not found Enter Setup and see if fixed disk and drive A are properly identified Diskette drive Hard disk drive System board 72 Chapter 4 No Beep Symptoms No beep power on indicator turns off and LCD is blank Power source battery pack and power adapter Power System Check Ensure every connector is connected tightly and correctly Reconnect the DIMM CPU board System board No beep power on indicator turns on and LCD is blank Power source battery pack and power adapter Power System Check Reconnect the LCD connectors Hard disk drive LCD inverter ID LCD cable Inverter LCD System board No beep power on indicator turns on and LCD is blank But you can see POST on an external CRT Reconnect the LCD connectors LCD inverter ID LCD cable LCD inverter LCD System board No beep power on indicator turns on and a blinking cursor shown on LCD during POST Ensure every connector is connected tightly and correctly System board No beep during POST but system runs corr
30. ata entry A better solution would be to connect an external keypad Scroll Lock Fn F12 When Scroll Lock is on the screen moves one line up or down when you press the up or down arrow keys respectively Scroll Lock does not work with some applications Embedded numeric keypad The embedded numeric keypad functions like a desktop numeric keypad It is indicated by small characters located on the upper right corner of the keycaps To simplify the keyboard legend cursor control key symbols are not printed on the keys HELLLLEBPPIII I Number keys on embedded Type numbers in a normal manner keypad Cursor control keys on embedded Hold Shift while using cursor control keys Hold Fn while using cursor control keypad keys Main keyboard keys Hold Fn while typing letters on embedded Type the letters in a normal manner keypad Chapter 1 11 NOTE If an external keyboard or keypad is connected to the computer the Num Lock feature automatically shifts from the internal keyboard to the external keyboard or keypad Windows keys The keyboard has two keys that perform Windows specific functions EA Windows logo key Start button Combinations with this key perform shortcut functions Below are a few examples Tab Activates next taskbar button A E Explores My Computer F Finds Document M Minimizes All Shift M Undoes Minimize
31. ator Lights up when the AcerMedia drive is active 5 Eject button Ejects the compact disc from the drive 6 Emergency eject slot Ejects the compact discs when the computer is turned off 7 DC in port AC adapter and power outlet En e eo zm Au c PS 2 keyboard and mouse port PS 2 compatible device e g PS 2 keyboard mouse keypad Serial port Serial device e g serial mouse Parallel port Parallel device e g parallel printer Chapter 1 4 Expansion port EasyPort port replicator 5 USB ports Universal Serial Bus devices e g USB mouse USB camera 6 External display port Display device e g external monitor LCD projector and displays up to 64K colors at C3 1280x1024 resolution 7 Modem port Phone line 8 LAN port Ethernet 10 100 based network S Bottom Panel j a e ax num 1 Memory compartment Houses the computer s main memory Hard disk anti shock protection Protects your hard disk against shocks 3 Personal identification slot Insert a business card or similar sized identification card to personalize your computer 4 AcerMedia bay release latch Unlatches the AcerMedia drive for removal or swapping 5 AcerMedia bay Houses an AcerMedia drive module 6 Battery bay Houses the computer s battery pa
32. bling the Floppy Disk Drive Module 1 To disassemble the floppy disk drive module remove the two screws from the floppy disk drive bracket 2 Remove the bracket from the drive 58 Chapter 3 3 Disconnect the floppy disk drive FPC cable from the drive 4 Toremove the floppy disk drive bezel remove the cushion from the drive and then detach the bezel from the drive carefully US Removing the CPU Heatsink Plate 1 Remove the two screws from the CPU heatsink plate then pull the CPU heatsink plate backward then rightward from the main unit Removing the RTC Battery 1 Use the flat bladed screwdriver to remove the RTC battery gently Chapter 3 59 2 Reinstall the RTC battery back into position by pressing it down to secure Removing the Upper Case 1 remove the upper case remove the eight screws from the base of the unit as shown 2 At CN16 disconnect the touchpad cable from the main board Pull the upper case up from rear to front of the unit gently 4 Remove the touchpad frame from the upper case carefully 5 Remove the touchpad scroll button from the upper case 60 Chapter 3 6 7 Disconnect the touchpad cable from the touchpad board then remove the touchpad board from the upper case Remove the touchpad cable from the upper case carefully Chapter 3 61 Disassembling the Lower Case Removing the CPU Heatsink 1 Remove the four
33. chPad Board TOUCHPAD MULTI 56 1740C 001 SWITCH SYNAPTIC NS TouchPad Button TOUCH PAD BUTTON 42 40G09 001 FALCON2 NS TouchPad Scroll Button TOUCH PAD SCROLL 42 40G10 001 Chapter 6 95 3110C SMD Cables NS Modem Cable C AMODEMFALCON2 5 50 41H04 001 NS Launch Board Cable C ALAUNCH FALCON2 50 40G05 001 Main board NS Main board TM520 FALCON 2 5 MB C 500 55 41H01 S01 ur Boards 11 Audio Board FALCON2 5 AUDIO BD 55 41H03 D01 NS Launch Board FALCON2 LAUNCH 55 40G03 D01 BOARD NS Modem Board AMBIT 56K MODEM 54 09011 311 MODULE UL 3 0 PCMCIA Slot PC Card Slot NS PCMCIA Slot SKT PCMCIA QT611366 62 10024 111 96 Chapter 6 Battery NS Battery ASSY BTY PACK BTP 34A1 60 41H01 001 FAL2 5 NS RTC Battery Li BTY LI 3V CR1220 36MAH 23 20004 091 Case Cover Bracket Assembly FALCON2 5 5 LCD Cable Cover CABLECOVERFALCON2 42 40G06 001 NS Middle Cover MIDDLECOVERFALCON2 42 40G04 001 26 27 Hinge Cap Pack ASSY HINGE PACK 6K 42 40G08 001 42 40G07 001 14 Memory Cover DIMM COVER ASSY 60 40G05 001 NS HDD Cover ASSY HDD COVER 60 41H14 001 Chapter 6 97 15 Modem Cover MODEMCOVERASSY 60 40G06 001 12 Upper Case UPPERCASE ASSEMBLY 60 40G03 001 NS Lower Case LOWER CASE F2 5 60 41H06 001 NS Charge
34. charging replace the battery To check the battery charge operation use a discharged battery pack or a battery pack that has less than 5096 of the total power remaining when installed in the computer If the battery status indicator does not light up remove the battery pack and let it return to room temperature Re install the battery pack If the charge indicator still does not light up replace the battery pack If the charge indicator still does not light up replace the system board Touchpad Check If the touchpad doesn t work do the following actions one at a time to correct the problem Do not replace a non defective FRU 1 Reconnect the touchpad cables 2 Replace the touchpad cables 3 Replace the touchpad 4 Replace the system board After you use the touchpad the pointer drifts on the screen for a short time This self acting pointer movement can occur when a slight steady pressure is applied to the touchpad pointer This symptom is not a hardware problem No service actions are necessary if the pointer movement stops in a short period of time 70 Chapter 4 Index of Error Message The symptom to FRU index lists the symptoms and errors and their possible causes The most likely cause is listed first NOTE Perform the FRU replacement or actions in the sequence shown in FRU Action column if the FRU replacement does not solve the problem put the original part back in the computer Do not replace a non def
35. ched to it Multiple labels can cause damage to the drive or cause the drive to fail Do the following to select the test device 1 Boot from the diagnostics diskette and start the PQA program 2 Goto the diagnostic Diskette Drive in the test items 3 Press F2 in the test items 4 Follow the instructions in the message window If an error occurs with the internal diskette drive reconnect the diskette connector on the system board If the error still remains 1 Reconnect the diskette drive 2 Replace the diskette driver cable 3 Replace the diskette drive 4 Replace the system board CD ROM Drive Check Do the following to isolate the problem to a controller drive cable or CD ROM Make sure that the CD ROM does not have any label attached to it The label can cause damage to the drive or can cause the drive to fail Do the following to select the test device 1 Boot from the diagnostics diskette and start the PQA program 2 Go to the diagnostic CD ROM in the test items 3 Press F2 in the test items 4 Follow the instructions in the message window If an error occurs reconnect the connector on the System board If the error still remains 1 Reconnect the CD ROM drive 2 Replace the diskette driver cable 3 Replace the CD ROM drive 4 Replace the system board Keyboard or Auxiliary Input Device Check Remove the external keyboard if the internal keyboard is to be tested If the internal keyboard doe
36. ck 7 Battery release latch Unlatches the battery to remove the battery pack 8 Hard disk bay Houses the computer s hard disk secured by a screw Chapter 1 The computer has six easy to read status icons below the display screen Indicators Coo j o i I toco d dg ce du The Power and Sleep status icons are visible even when you close the display cover so you can see the status of the computer while the cover is closed 1 Power Lights when the computer is on 2 Sleep Lights when the computer enters Sleep Mode 2 2 3 Media Activity Lights when the floppy disk drive hard disk drive or AcerMedia drive is active 4 Battery Charge Lights when the battery is being charged 5 Caps Lock Lights when Caps Lock is activated 6 Num Lock Lights when Num Lock is activated Chapter 1 10 Keyboard The keyboard has full sized keys and an embedded keypad separate cursor keys two Windows keys and twelve function keys Special keys Lock keys The keyboard has three lock keys which you can toggle on and off ERES Caps Lock When Caps Lock is on all alphabetic characters typed are in uppercase Num Lock Fn F11 When Num Lock is on the embedded keypad is in numeric mode The keys function as a calculator complete with the arithmetic operators and Use this mode when you need to do a lot of numeric d
37. d item s Enter Opens the available options Test Times Indicates the number of tests to perform NOTE The F1 and F2 keys function only after you finish configuring the Test option NOTE When any errors are detected by diagnostic program refer to Index of PQA Diagnostic Error Code Message on page 81 for troubleshooting 42 Chapter 2 Machine Disassembly and Replacement This chapter contains step by step procedures on how to disassemble the notebook computer for maintenance and troubleshooting To disassemble the computer you need the following tools a a a a a Wrist grounding strap and conductive mat for preventing electrostatic discharge Flat bladed screw driver Phillips screw driver Tweezers Flat bladed screw driver or plastic stick NOTE The screws for the different components vary in size During the disassembly process group the screws with the corresponding components to avoid mismatch when putting back the components Chapter 3 43 General Information Before You Begin Before proceeding with the disassembly procedure make sure that you do the following 1 Turn off the power to the system and all peripherals 2 Unplug the AC adapter and all power and signal cables from the system 44 Chapter 3 Disassembly Procedure Flowchart The flowchart on the succeeding page gives you a graphic representation on the entire disassembly sequence and instructs you on the co
38. d press the power switch for more than 4 seconds System board 74 Chapter 4 Power Related Symptoms Battery can t be charged Power System Check Battery pack System board PCMCIA Related Symptoms System cannot detect the PC Card PCMCIA PCMCIA slot assembly System board PCMCIA slot pin is damaged PCMCIA slot assembly Memory Related Symptoms Memory count size appears different from actual size Enter BIOS Setup Utility to execute Load Default Settings then reboot system DIMM System board Speaker Related Symptoms In DOS or Windows multimedia programs no sound comes from the computer Press Fn F8 Speaker ON OFF control Audio driver Speaker Audio board System board Internal speakers make noise or emit no sound Press Fn F8 Speaker ON OFF control Speaker Audio board System board Power Management Related Symptoms The system will not enter hibernation Keyboard if control is from the keyboard Hard disk drive System board Check with Sleep Manager The system doesn t enter hibernation mode and four short beeps every minute Hibernation Mode Press Fn F4 and see if the computer enters hibernation mode Touchpad Keyboard Hard disk connection board Hard disk drive System board The system doesn t enter standby mode after closing the LCD Standby Mode LCD cover switch System board
39. ded screwdriver to remove the modem board from the main unit Chapter 3 51 Disassembling the LCD Removing the Hinge Cap 1 remove the hinge cap push the hinge cap outward then slide the hinge cap out from the main unit Removing the Middle Cover 1 Toremove the middle cover push the middle cover rightward and lift the middle cover away 2 Disconnect the launch board cable from the launch board 3 Remove the two screws from the launch board as shown then remove the launch board from the middle cover Removing the Keyboard 1 To remove the keyboard pull out and upward to expose the keyboard 52 Chapter 3 2 AtCNX2 disconnect the keyboard cable from the main board carefully then remove the keyboard from the main board 3 At CN10 disconnect the launch board cable from the main board then remove it Removing the Cable Cover 1 To remove the cable cover push the cable cover backward then pull the cover off gently Removing the LCD Module 1 Toremove the LCD module first remove the two screws from the rear of the unit and the two screws from the base of the unit as shown Chapter 3 53 2 At CONS remove the two screws from the LCD FPC cable and then disconnect the LCD FPC cable from the main board 3 At CN8 disconnect the inverter cable from the main board 4 Remove the LCD module from the main unit 5 Remove the video capture kit cover
40. e button outward 2 Slide it out from the machine Disassembling the CD ROM Drive Module 1 To disassemble the CD ROM drive module first remove the four screws as shown 2 Remove the CD ROM drive module from the CD ROM drive chassis Remove the two screws from the CD ROM board then remove the CD ROM board from the CD ROM drive 48 Chapter 3 Removing the Hard Disk Drive Module 1 Toremove the hard disk drive first remove the hard disk drive cover screw then remove the cover 2 Remove the hard disk drive module out from the machine carefully Disassembling the Hard Disk Drive Module 1 disassemble the hard disk drive module first remove the two screws from the hard disk drive bracket 2 Slide the hard disk drive out from the hard disk drive bracket 3 Remove the hard disk drive connector from the hard disk drive Chapter 3 49 Removing the Extended Memory 1 To remove an extended memory from the machine first remove the screw from the memory cover 2 Push the memory cover leftward to lift the cover off then remove the memory cover 3 Push out the latches on both sides of the socket and pull the memory module out from the socket 50 Chapter 3 Removing the Modem Board 1 To remove the modem board first remove the screw from the modem cover 2 Remove the modem cover from the machine 3 Remove the two screws from the modem board as shown use a plastic bla
41. e from those given in the FRU list of this printed Service Guide You MUST use the local FRU list provided by your regional Acer office to order FRU parts for repair and service of customer machines NOTE To scrap or to return the defective parts you should follow the local government ordinance or regulations on how to dispose it properly or follow the rules set by your regional Acer office on how to return it The part number of the exploded drawing is for reference only for the most updated information please refer to the Spare Parts List database Chapter 6 87 DEL TED EET I CPU Processor NS CPU PIII 500 INTEL IC CPU COPPERM 500 01 COPRM 50A UPGA2 CPU PIII 600 INTEL IC CPU COPP600 W GEY 01 COPRM 60C UPGA2 Wr Memory NS DIMM 64M PC100 SDIMM 64M 72 64820 BON Siemens HYS64V8220GCDL 8B SI NS DIMM 64M PC100 DIMM 64M 8 16 72 17064 00N Winbond W17064IHNC86220 LCD NS LCD module LCD 6M 65 41H01 001 MODULE HIT12 1 FL2 5 7 LCD 12 1 TFT LCD 12 1SVGA HIT 56 0740G 001 HITACHI TX31D35VCICCA 1 Inverter INVERTER T621172 00 19 21030 A41 FALCON2 5 Inverter cable C A 50 40G06 001 LED amp INV 12 1 amp 13 3 FL2 ak 6 LCD cable COAXIALCABLE HIT12 1 50 40G07 011 Chapter 6 89 8 LCD bezel LCD BEZEL ASSY 12 1 60 40G11 001 10 LCD panel LCD PANEL 60 41H02 001 AS
42. e tested under Windows 95 Windows 98 Windows 2000 and Windows NT environment Refer to the following lists for components adapter cards and peripherals which have passed these tests Regarding configuration combination and test procedures please refer to the TravelMate 520 Compatibility Test Report released by the Acer Mobile System Testing Department TravelMate 520 Compatibility Test Report is not yet ready when the service guide was released Test Compatible Components will not be provided at this moment Please check website for updates of test compatible components Appendix B 101 102 Appendix B Online Support Information This section describes online technical support services available to help you repair your Acer Systems If you are a distributor dealer ASP or TPM please refer your technical queries to your local Acer branch office Acer Branch Offices and Regional Business Units may access our website However some information sources will require a user i d and password These can be obtained directly from Acer CSD Taiwan Acer s Website offers you convenient and valuable support resources whenever you need them In the Technical Information section you can download information on all of Acer s Notebook Desktop and Server models including Service guides for all models User s manuals Training materials Main manuals Bios updates Software utilities Schematics Spare parts lists Chips TA
43. ective FRU This index can also help you determine the next possible FRU to be replaced when servicing a computer If the symptom is not listed Undetermined Problems on page 79 The following lists the error messages that the BIOS displays on the screen and the error symptoms classified by function NOTE Most of the error messages occur during POST Some of them display information about a hardware device e g the amount of memory installed Others may indicate a problem with a device such as the way it has been configured NOTE If the system fails after you make changes in the BIOS Setup Utility menus reset the computer enter Setup and install Setup defaults or correct the error Error Messages List Failure Fixed Disk Reconnect hard disk drive connector Load Default Settings in BIOS Setup Utility Hard disk drive System board Stuck Key Keyboard or Auxiliary Input Device Check Keyboard error Keyboard or Auxiliary Input Device Check Keyboard Controller Failed Keyboard or Auxiliary Input Device Check Keyboard locked Unlock key switch Unlock external keyboard Monitor type does not match CMOS Run Setup Run Load Default Settings in BIOS Setup Utility Shadow RAM Failed at offset nnnn BIOS ROM System board System RAM Failed at offset nnnn DIMM System board Extended RAM Failed at offset nnnn DIMM System board System battery is dead Replace and run Setup Replace RTC battery a
44. ectly Speaker Audio board System board Chapter 4 73 Index of Symptom to FRU Error Message LCD Related Symptoms LCD backlight doesn t work LCD is too dark LCD brightness cannot be adjusted LCD contrast cannot be adjusted Enter BIOS Utility to execute Load Setup Default Settings then reboot system Reconnect the LCD connectors Keyboard if contrast and brightness function key doesn t work LCD inverter ID LCD cable LCD inverter LCD System board Unreadable LCD screen Missing pels in characters Abnormal screen Wrong color displayed Reconnect the LCD connectors LCD inverter ID LCD cable LCD inverter LCD System board LCD has extra horizontal or vertical lines displayed LCD inverter ID LCD inverter LCD cable LCD System board Indicator Related Symptoms Indicator incorrectly remains off or on but system runs correctly Reconnect the LED board LED board System board Power Related Symptoms Power shuts down during operation Power source battery pack and power adapter Power System Check Battery pack Power adapter Audio board System board The system doesn t power on Power source battery pack and power adapter Power System Check Battery pack Power adapter Audio board System board The system doesn t power off Power source battery pack and power adapter Power System Check Hold an
45. em Follow the instructions on screen to proceed IMPORTANT If this diskette is not bootable do the following actions before you use it 1 2 Do system transfers Copy the following files to AA HIMEM SYS RAMDRIVE SYS CHOICE COM MSCDEX EXE PQA System Diagnostics NOTE This PQA diagnostics program will test Acer TravelMate 520 notebook series hardware peripherals 1 When you select One Test Test command F2 key will only work in the first level menu Item Test if you are in sub level menu please press ESC to return to upper level Item Test menu Use Space Bar to select deselect a testing item When testing is done there will be a testing report where you could find out whether the testing is successful or not Audio Resource and Speaker Out Test This function will test Audio Resource and Loopback of Acer TravelMate 520 notebook series You will see PASS when test is successful You need Loopbacker when you choose Loopback Test Please put Loopbacker in Line in Line out and Micro in You will see PASS when test is successful Infrared Ray IR Test This function will test Infrared Ray of Acer TravelMate 520 series Following are the steps 1 You must prepare a reflect server another Acer TravelMate 520 notebook which can reply to testing unit the communicated data Prepare a bootable disk for the server choose Make a Host Disk Insert the Host disk in Host Server then reboot
46. em memory configurations You may combine DIMMs with various capacities to form other combinations LAN amp Modem Interface Chipset M1535 GD 82559 Fax modem data baud rate bps 14 4K Data modem data baud rate bps 56K Supports modem protocol ITU T V 90 V 34 TIA EIA 602 Supports LAN protocol IEEE 802 3 Modem LAN connector type RJ11 RJ45 18 Chapter 1 LAN amp Modem Interface Modem LAN connector location Rear Side Floppy Disk Drive Interface hm 0 0 0 0 Specification Vendor amp model name Mitsumi D353F3X Floppy Disk Specifications Media recognition 2DD 720KB 2HD 1 2MB 3 mode 2HD 1 44MB Sectors track 9 15 18 Tracks 80 80 80 Data transfer rate Kbit s 1MB 1 6MB 2MB Rotational speed RPM 300 360 300 Read write heads 2 Encoding method MFM FM Power Requirement Input Voltage V 5V 10 Hard Disk Drive Interface Vendor amp Model Name IBM DARA 209000 IBM DARA 212000 Hitachi DK23AA 12 Capacity GB 9 12 12 Bytes per sector 512 512 512 Logical heads 16 16 16 Logical sectors 63 63 63 Drive Format Logical cylinders 16383 16383 16383 Physical read write 3 4 4 heads Disks 2 2 2 Spindle speed RPM 4200 4200 4200 Performance Specifications Buffer size KB 418 418 512 Interface IDE ATA 4 IDE ATA 4 IDE ATA 5 Data transfer rate di
47. evice Panasonic FDD 1 44SLIM MCI 56 01041 671 JU226A252FC H 92 Chapter 6 10 FDD Cable C AFDD FPC FALCON2 50 40G01 001 3 FDD Bracket FDD REAR BRAKET 33 40G04 001 FALCON2 17 FDD Bezel FDD BEZEL PANASONIC 60 40G15 011 ASSY CD ROM Drive NS CD ROM CD DVD ROM Module 6M 65 40G10 001 Module 24X MKE NS CD ROM CD ROM 24X MKE CR176 56 10251 031 Device 24X MKE BAA NS CD ROM Chassis CD DVD ROM ASSY 60 40G13 001 Assembly NS CD ROM Board FALCON 2 CD ROM BD 55 40G04 D01 Chapter 6 NS CD ROM ASSY CDROM TEAC 6M 65 40G06 001 Module 24X TEAC FALCON2 NS CD ROM CD ROM 24X SLIM TEAC 56 10061 211 Device 24X TEAC CD224EB26 NS CD ROM Chassis CD DVD ROM ASSY 60 40G13 001 Assembly NS CD ROM Board FALCON 2 CD ROM BD 55 40G04 D01 Fan NS FAN FAN 5V 45 45 10 23 10041 011 AB4505MB GD3 B Microphone NS Microphone Rubber MIC RUBBER CR 42 49A11 001 PLATINUM NS Microphone with Cable MIC CABLE 50 40G06 011 1 M 94 Chapter 6 Heatsink BUTTON FLCON2 NS CPU Heatsink HEATSINK CPU 34 41H04 001 FALCON2 5 1 CPU Heatsink Plate CPU HEATSINK PLATE 31 41H02 001 FALCON2 5 NS PCMCIA Plate PCMCIA PLATE FALCON 31 41H03 001 2 5 Pointing Device NS TouchPad FPC Cable C A TOUCHPAD FPC 50 40G02 001 FALCON2 NS TouchPad Frame TOUCH PAD FRAME 41 40G01 001 FALCON2 NS Tou
48. hat the Serial Port in the Onboard Devices Configuration of BIOS Setup Utility is set to Enabled Device driver Device cable Device System board Keyboard Touchpad Related Symptoms Keyboard one or more keys does not work Reconnect the keyboard cable Keyboard System board Touchpad does not work Reconnect touchpad cable Touchpad board System board 76 Chapter 4 Modem Related Symptoms Internal modem does not work correctly System Diagnostics Diskette Modem phone jack Modem board System board NOTE If you cannot find a symptom or an error in this list and the problem remains see Undetermined Problems on page 79 Chapter 4 77 Intermittent Problems Intermittent system hang problems can be caused by a variety of reasons that have nothing to do with a hardware defect such as cosmic radiation electrostatic discharge or software errors FRU replacement should be considered only when a recurring problem exists When analyzing an intermittent problem do the following 1 Run the advanced diagnostic test for the system board in loop mode at least 10 times 2 If no error is detected do not replace any FRU 3 If any error is detected replace the FRU Rerun the test to verify that there are no more errors 78 Chapter 4 Undetermined Problems The diagnostic problems does not identify which adapter or device failed which installed
49. lp The following table describes the parameters in this screen Date Sets the system date DDD MMM DD YYYY day of the week month day year Time Sets the system time HH MM SS hour minute second Startup Configuration The Startup Configuration screen contains parameter values that define how your computer behaves on system startup Configuration Rage 11 oxi Dir CET CVM a a te Expons eet nn Eraser Resume on LOA Modem Acces Enabled Holkery Loep Enabled Boot Dre Sequencer Ist Hopp Disk znd ED RO 3rd Hard Disk diy fr Service Agen Move highlight bor Change setting Fi Hap Chapter 2 31 The following table describes the parameters in this screen Settings in boldface are the default and suggested parameter settings Boot Display Sets the display device on boot up When set to Auto the computer automatically determines the display device when the computer starts up If an external display device e g monitor is connected it becomes the boot display otherwise the computer s display screen is the boot display When set to Both the computer outputs to both the computer display screen and an external display device if one is connected Both or Auto Screen Expansion When set to enabled the screen will automatically adjust the display to fit the screen when the resolution is set
50. mponents that need to be removed during servicing For example if you want to remove the system board you must first remove the keyboard then disassemble the inside assembly frame in that order START E BATTERY CDROM DIMM MIDDLE MODULE HINGE HDD TOUCH MODULE COVER COVER COVER CAP MODULE PAD INVERTER LCD COAXIAL CABLE CABLE KEYBOARD v v LCD CABLE COVER LCD MODULE MAIN UNIT Y LCD BEZEL Y SPEAKER INVERTER LCD v v INVERTER LCD COXIAL CABLE CABLE LCD BRACKET Chapter 3 45 CPU HEATSINK PLATE UPPER CASE FDD MODULE CPU HEATSINK FAN CHARGER PLATE MAIN BOARD LOWER CASE PCMCIA SOCKET CPU AUDIO BOARD 46 Chapter 3 Removing the Battery Pack 1 To remove the battery pack push the battery release button inward 2 Slide the battery pack out from the machine Removing the Battery Cover 1 To remove the battery cover press the cover on this side outward carefully then remove the cover Chapter 3 47 Removing the CD ROM Drive Module 1 To remove the CD ROM drive module push the releas
51. n BIOS Setup IRQ3 IRQ4 Optional IrDA FIR port DRQ in BIOS Setup DMAO DMA1 DMA3 PCMCIA Port PCMCIA controller O2 OZ6933 Supports card type Type III II I Number of slots One type III or two type 11 1 Access location Left side Supports ZV Zoomed Video port Yes Supports 32 bit CardBus Yes IRQ9 Keyboard Keyboard controller Mitsubishi M38867 simultaneously Keyboard vendor amp model name JME K9811 Total number of keypads 84 85 88 key Windows 95 keys Yes Internal amp external keyboard work Yes Battery mem seien Vendor amp model name Sanyo BTP 34A1 Battery Type Li lon Pack capacity 3600 mAH Cell voltage 3 7V Number of battery cell 8 Package configuration 4S2P Package voltage 14 8V DC DC Charger Converter Vendor amp Model Name Acer Input Voltage AC Adapter or Battery 10V 26V Chapter 1 23 DC DC Charger Converter DC DC Converter Output Output Rating 5V 3 3V 12V 5V SB Current w load A 0 4 5 0 3 5 0 0 12 0 0 02 Charger Output Normal charge charge while system 2 5 is not operative Background charge charge even 1A system is still operative Battery low 2 level V 13 5V Battery low 3 level V None Protection Charger protection Over Current Protection DC DC converter protection
52. n hold finger to the touchpad on the second tap and drag the cursor Access context menu Click once Scroll Click and hold the up down buttons NOTE Keep your fingers dry and clean when using the touchpad Also keep the touchpad dry and clean The touchpad is sensitive to finger movements Hence the lighter the touch the better the response Tapping harder will not increase the touchpad s responsiveness 16 Chapter 1 Hardware Specifications and Configurations Main board Major Chips System core logic ALi M1621 M1535 Super I O controller ALi M1535 Audio controller ALi M1535 Cirrus Logic CS4299 Video controller ATI Rage Mobility M1 IDE controller ALi M1535 Keyboard controller M38867 RTC BQ3285LF PCMCIA Controller O2 OZ6933 Processor CPU type Intel Mobile Pentium III Celeron 500 5004 MHz with 256KB 128KB on die cache CPU package uPGA2 package CPU core voltage 1 6V 1 35V CPU I O voltage 1 5V BIOS mm 0 Seen BIOS vendor Acer BIOS version V3 0 BIOS ROM type Flash ROM BIOS ROM size 512KB BIOS package 32 pin TSOP Supported protocols ACPI 1 0b APM 1 2 PC Card 95 SM BIOS 2 3 EPP IEEE 1284 ECP IEEE 1284 1 7 amp 1 9 IrDA PCI 2 1 PnP 1 0a PS 2 keyboard and mouse USB VESA VGA BIOS DDC 2B CD ROM bootable Windows keyboard Microsoft Simple Boot Flag
53. n or Hard Disk and press the Enter key The password box appears o7 2 Type a password The password may consist of up to eight characters A Z a z 0 9 IMPORTANT Be very careful when typing your password because the characters do not appear on the Screen 3 Press Enter Retype the password to verify your first entry and press Enter 4 After setting the password the computer automatically sets the chosen password parameter to Present 34 Chapter 2 Three password types protect your computer from unauthorized access Setting these passwords creates several different levels of protection for your computer and data Setup Password prevents unauthorized entry to the BIOS Utility Once set you must key in this password to gain access to the BIOS Utility Power On Password secures your computer against unauthorized use Combine the use of this password with password checkpoints on boot up and resume from hibernation for maximum security Disk Password protects your data by preventing unauthorized access to your hard disk Even if the hard disk is removed from the computer and moved to another computer it cannot be accessed without the Hard Disk Password When a password is set a password prompt appears on the left hand corner of the display screen 1 When the Setup Password is set the following prompt appears when you press F2 to enter the BIOS Utility at boot up Setup Password on
54. nd Run BIOS Setup Utility to reconfigure system time then reboot system System CMOS checksum bad Default configuration RTC battery used Run BIOS Setup Utility to reconfigure system time then reboot system System timer error RTC battery Run BIOS Setup Utility to reconfigure system time then reboot system System board Real time clock error RTC battery Run BIOS Setup Utility to reconfigure system time then reboot system System board Previous boot incomplete Default configuration used Run Load Default Settings in BIOS Setup Utility RTC battery System board Chapter 4 71 Error Messages List Memory size found by POST differed from CMOS Run Load Default Settings in BIOS Setup Utility DIMM System board Diskette drive A error Check that the drive is defined with the proper diskette type in BIOS Setup Utility Diskette Drive Check Incorrect Drive A type run SETUP Check that the drive is defined with the proper diskette type in BIOS Setup Utility Diskette Drive Check System cache error Cache disabled CPU board System board CPU ID CPU board System board DMA Test Failed DIMM CPU board System board Software NMI Failed DIMM CPU board System board Fail Safe Timer NMI Failed DIMM CPU board System board Device Address Conflict Run Load Default Settings in BIOS Setup Utility RTC battery System bo
55. nnector Fan Connector CPU Socket VGA Controller ATI Rage Mobility M1 POMCIA Socket Connector 16 17 18 19 20 21 22 23 24 25 26 27 28 29 Diskette Drive Connector PCMCIA PC card Controller OZ6933 Switch BIOS ROM HDD Connector Golden Finger for Debug Touchpad Cable Connector Digital Finger Print Sensor Connector Not Used Keyboard Cable Connector RTC Battery CD ROM Connector LCD Connector TV BD Connector Not Used Launch Key Connector Chapter 1 Bottom View 1 North Bridge ALi M1621 7 Battery Connector 2 Power Push Switch 8 South Bridge ALi M1535 3 Audio Connector 9 LAN Controller Intel GD82559 4 DIMM 1 Socket 10 Modem Card Cable Connector 5 DIMM 2 Socket Reverse 11 Modem Card Cable Connector 6 Modem Connector Chapter 1 Panel Ports allow you to connect peripheral devices to your computer as you would with a desktop PC Front Panel n Y ray ur Y ELL LLL Ls L 1 ym i ian n 1 Display screen Also called LCD Liquid Crystal Display displays computer output 2 Touchpad Touch sensitive pointing device which functions like a computer mouse Floppy drive Internal diskette drive accepts 3 5 inch floppy diskette Click button left center and right The left and right buttons function like the left and right mouse buttons the center button serves as a scroll up down button
56. or Touch Pad Cable Connector Hdd Connector Diskette Drive Connector Keyboard Cable Connector Digital finger Print Sensor Connector For castor only TV BD Connector Modem Lan Port DC in Port Switch mM swa English OFF OFF Reserved Japanese ON OFF Reserved UK OFF ON Reserved English International OFF OFF Reserved Chapter 5 83 SW 4 5 Acer OFF OFF SW 6 Check Password SW6 OFF Enable SW 6 ON Disable SW 7 Boot Block Boot SW 7 OFF Disable SW 7 On Enable 84 Chapter 5 Bottom View CN21 CN22 CN23 CN24 Modem Card Cable Connector Modem Card Cable Connector Power Push Switch Audio Connector CN25 CN26 DM1 DM2 4 Battery Connector Modem Connector DIMM 1 Socket DIMM 2 Socket Reverse Chapter 5 85 86 Chapter 5 FRU Field Replaceable Unit List This chapter gives you the FRU Field Replaceable Unit listing in global configurations of TravelMate 520 Refer to this chapter whenever ordering for parts to repair or for RMA Return Merchandise Authorization Please note that WHEN ORDERING FRU PARTS you should check the most up to date information available on your regional web or channel For whatever reasons a part number change is made it will not be noted on the printed Service Guide For ACER AUTHORIZED SERVICE PROVIDERS your Acer office may have a DIFFERENT part number cod
57. or LCD display V 3 3 typ 3 3 typ 3 3 typ 3 3 typ 24 Chapter 1 LCD Supply voltage for LCD backlight Vrms 550 typ 601 typ 670 typ 670 typ AC Adapter Vendor amp model name Delta ADT 60XB D 3P LiteOn PA 1600 02 Input Requirements Maximum input current 1 5A 90Vac 1 5A 90Vac 0 9A 180Vac 0 95A 180Vac Nominal frequency Hz 47 63 47 63 Frequency variation range Hz 47 63 47 63 Nominal voltages V 90 270 90 270 Inrush current The maximum inrush current will be less than 50A and 100A when the adapter is connected to 115Vac 60Hz and 230Vac 50Hz respectively The maximum inrush current will be less than 50A and 100A when the adapter is connected to 115Vac 60Hz and 230Vac 50Hz respectively Efficiency It should provide an efficiency of 83 minimum when measured at maximum load under 115V 60Hz It should provide an efficiency of 8396 minimum when measured at maximum load under 115V 60Hz Output Ratings CV mode DC output voltage 19V 20 5V 19V 20 5V Noise Ripple 300mVp pmax 20MHz bandwidth 300mVp pmax 20MHz bandwidth Load OA min 3 16 A max OA min 3 16 A max Output Ratings CC mode DC output voltage 12V 419V 12V 19V Constant output 3 6 0 3 3 6 0 3 Dynamic Output Characteristics Turn on delay time 2 sec 115V
58. ortable viewing position The computer employs a microswitch that turns off the display and enters standby mode to conserve power when you close the display cover and turns it back on when you open the display cover NOTE If an external monitor is connected the computer turns off the display but does not enter standby mode when you close the display cover To close the display cover fold it down gently until the display cover latch clicks into place To avoid damaging the display do not slam it when you close it Also do not place any object on top of the computer when the display is closed 2 Chapter 1 System Block Diagram CLK GEN 189248 61 SDRAM CLK BUFFER ICS 9112 17 DIMM 2 LINE IN NEE AC 97 CODEC ID C84299 LINE OUT Modem Daughter TPA0202 Card Mobile PIII Coppermine N B M1621 FLOPPY INTER Ec GEYSERVILLE ATI Mobility M1 PCI BUS Primary EIDE HDD Power SW MIC2563 bt CARDBUS SLOT A B CARDBUS 026933 Secondary EIDE HDD ISA BUS KBC M3 8867 RTC BQ3285LF BIOS ROM AT29G040A 12 TOUCH PAD INT K B Chapter 1 Board Layout Top View 0 IND E EN GAS Cee ee ron gt O DC in Port PS 2 Keyboard and Mouse Port Serial Port Parallel Port Expansion Port USB Port 2 USB Port 1 External Display Port Modem Port LAN Port LED amp Inverter Co
59. play port one PS 2 keyboard mouse port one FIR port one line in jack one speaker headphone out jack one microphone in jack Drive Bays One Material Plastic Indicators Power on Standby Battery Status Media Access Caps Lock and Num Lock Switch Power Memory Address Map 00000000 0009F FFF 640 KB Base memory 80600000 80600FFF 4 Rage Mobility M1 AGP 80620000 8063FFFF 128 KB 81000000 81FFFFF 3MB 000A0000 000CFFFF 192 KB 000E0000 000ED7FF 54 KB Intel 8255X Based PCI Ethernet 80100000 80100FFF 4KB Adapter 80200000 802FFFFF 1MB 08000000 08000FFF 4KB O2 Micro OZ6933 Cardbus Controller 08001000 08001FFF AKB 82400000 82400FFF 4 USB 82200000 82200FFF 4 KB Audio VO Address Map VOAddes Function 000 00F DMA controller 1 020 021 Interrupt controller 1 040 043 Timer 1 060 064 Keyboard controller 8742 chip select 061 System speaker 066 ACPI Embedded Controller 070 073 System CMOS RTC 080 Main board resources 081 08F DMA Controller 1 0A0 0A1 Interrupt controller 2 0C0 ODF DMA controller 2 OFO OFF Numeric data processor 170 177 376 2nd EIDE device CD ROM select 1F0 1F7 3F6 1st EIDE device hard drive select Chapter 1 VO Address Map __ VOAddes min 278 27F Parallel port 3 2bE8 2EF Lucent Technologies Soft Modem AMR 2F8 2FF ALi
60. r Plate with ASSY CARGER PLATE 60 41H13 001 Thermal pad FALCON2 5 d Miscellaneous NS Camera Rubber RUBBER CAMERA TM340 47 40F07 002 NS LOGO LOGO 40 42F09 001 Screws 11 Main board Screw SCREW M2 5 4L NI 86 9A553 4R0 22 Modem Cover Screw SCREW M2 0X4 BLACK 86 9A322 4R0 23 Hinge Screw SCREW M2 5X6 86 9A353 6R0 21 HeatSink Screw SCREWM2 0 12STEELB 86 1A322 120 NS CD ROM Screw SCREW M2 3 86 9A522 3R0 NS CD ROM Mylar Screw SCREW SPECIAL M2 86 00A03 220 FALCON2 10 LCD Screw SCRW BIND M2 L3 B ZN 86 9A322 3R0 SHIVA 20 CPU Screw SCREWCPUFALCON2 5 86 00A04 220 NS CPU Spring SPRINGCPUFALCON2 5 34 41H05 001 98 Chapter 6 Model Definition and Configuration Model Number Definitions 520iT 12 1 TFT Celeron 550 64MB 4 8GB 24x Lilon 521TE 13 3 TFT PIII 600 64MB 6GB 24x Lilon 521TX 14 1 TFT PIII 600 64MB 6GB 24x Lilon 521TXV 14 1 TFT PIII 600 64MB 6GB 6x DVD Lilon 522TX 14 1 TFT PIII 600 64MB 12GB 24x Lilon 522TXV 14 1 TFT PIII 600 64MB 12GB 6x DVD Lilon 523TE 13 3 TFT PIII 600 64MB 6GB 24x Lilon 524TX 14 1 TFT PIII 600 64MB 12GB 24x Lilon 524TXV 14 1 TFT PIII 600 64MB 12GB 6x DVD Lilon 525TX 14 1 TFT PIII 600 64MB 12GB 24x Lilon 525TXV 14 1 TFT PIII 600 64MB 12GB 6x DVD Lilon Appendix A 99 100 Appendix A Test Compatible Components This computer s compatibility is tested and verified by Acer s internal testing department All of its system functions ar
61. rast level of Oo TFT display is already optimized Alt Gr Euro Euro Types the euro symbol The euro symbol If your keyboard layout is set to United States International or United Kingdom or if you have a keyboard with a European layout you can type the Euro symbol on your keyboard NOTE For US keyboard users The keyboard layout is set when you first set up Windows For the Euro symbol to work the keyboard layout has to be set to United States International To verify the keyboard type 1 2 3 4 Click on Start Settings Control Panel Double click on Keyboard Click on the Language tab Verify that the keyboard layout used for English United States is set to United States International If not select and click on Properties then select United States International and click on OK Chapter 1 13 5 Click on OK To type the Euro symbol 1 Locate the Euro symbol on your keyboard 2 Openatext editor or word processor 3 Hold Alt Gr and press the Euro symbol NOTE Some fonts and software do not support the Euro symbol Please refer to http www microsoft com typography faq faq12 htm for more information Launch Keys Located at the top of the keyboard are four buttons These buttons are called launch keys They are designated as key 1 key 2 key 3 and key 4 By default key 1 is used to launch the internet browser and key 2 is used to launch the e mail application Keys 3 and
62. re set to Hibernation and the corresponding action is taken Invoked by the operating system power saving modes All power shuts off Display Standby Mode Keyboard built in touchpad and an external PS 2 pointing device are idle for a specified period The display shuts off Hard Disk Standby Mode Hard disk is idle within a specified period of time Hard disk drive is in standby mode spindle turned off Environmental Requirements Temperature Operating 5 35 Non operating 10 60 C Non operating 20 60 C Storage package Humidity Operating 20 80 RH non condensing Non operating 20 80 RH non condensing Non operating 20 90 RH non condensing storage package Vibration Operating unpacked 5 25 6 Hz 0 38 mm peak to peak 25 6 250 Hz 0 5G Non operating unpacked 5 27 1 Hz 0 6G 27 1 Hz 50 Hz 0 4 mm peak to peak 50 500 Hz 2 0G Non operating packed 5 62 6 Hz 0 51 mm peak to peak 62 6 500 Hz 4G 26 Chapter 1 Mechanical Specifications Dimensions 310 W x 255 D x 36 6 H mm Weight 6 1 lbs for 12 1 TFT 6 39 Ibs for 14 1 TFT Ports One type III or two type II I PCMCIA PC Card port two USB ports one RJ 11 port one RJ 45 port one DC in port one expansion port one parallel port one serial port one external dis
63. rive Check 68 Display Standby Mode 26 DMA Channel Assignment 28 DVD ROM 20 Environmental Requirements 26 External CD ROM Drive Check 68 FDD 19 Features 1 Flash Utility 37 FRU Field Replaceable Unit List 87 Hard Disk Drive Module Disassembly 49 Removing 49 Hard Disk Standby Mode 26 Hardware Specifications and Configurations 17 HDD 19 Hibernation Mode 26 Hot Keys 12 Address Map 27 Index of Error Message 71 No Beep Symptoms 73 Index of Symptom to FRU Error Message 74 Indicator 74 Keyboard 76 LCD 74 Memory 75 Modem 77 PCMCIA 75 Peripheral 76 Power 74 Power Management 75 Speaker 75 Touchpad 76 Indicators 10 Intermittent Problems 78 IrDA setting in BIOS Utility 33 IrDA Port 23 IRQ Assignment Map 28 Jumper and Connector Locations Bottom View 85 SW2 Settings 83 Top View 83 Index 105 Keyboard 11 23 Keyboard or Auxiliary Input Device Check 68 LAN 18 Launch Keys 14 LCD 2 24 Disassembly 52 Machine Disassembly and Replacement 43 Major Chips 17 Mechanical Specifications 27 Memory 17 Removing 50 Memory Address Map 27 Memory Check 69 Memory Combinations 18 Model Number Definitions 99 Modem 18 Online Support Information 103 Panel 6 Bottom Panel 9 Front Panel 6 Left Panel 7 Rear Panel 8 Right Panel 8 Parallel Port 22 parallel port setting in BIOS Utility 33 Password Setting Hard Disk Password 35 Power On Password 35 Setup Password 35 PCMCIA Port 23 Power Sys
64. s not work or an unexpected character appears make sure that the flexible cable extending from the keyboard is correctly seated in the connector on the system board If the keyboard cable connection is correct run the Keyboard Test See Running the Diagnostics for details If the tests detect a keyboard problem do the following one at a time to correct the problem Do not replace a non defective FRU 1 Reconnect the keyboard cables 2 Replace the keyboard 3 Replace the system board 68 Chapter 4 The following auxiliary input devices are supported by this computer QO Numeric keypad External keyboard If any of these devices do not work reconnect the cable connector and repeat the failing operation Memory Check Memory errors might stop system operations show error messages on the screen or hang the system 1 2 3 4 Boot from the diagnostics diskette and start the PQA program please refer to Running PQA Diagnostics Program Go to the diagnostic memory in the test items Press F2 in the test items Follow the instructions in the message window NOTE Make sure that the DIMM is fully installed into the connector A loose connection can cause an error Power System Check To verify the symptom of the problem power on the computer using each of the following power sources 1 2 3 Remove the battery pack Connect the power adapter and check that power is supplied
65. screws from the CPU heatsink 2 Remove the CPU heatsink from the main unit LIEEZEERT LLLTTTTTT Removing the CPU 1 To remove the CPU use a flat bladed screwdriver to release the screw carefully then remove the CPU from the CPU socket Removing the Charger Plate 1 Remove the screw from the charger plate then remove the charger plate from the main board Removing the Main Board 1 Remove the three screws from the main board as shown 62 Chapter 3 2 At CN11 disconnect the fan cable from the main board 3 Pull the battery connector and audio jack out to remove the main board from the lower case 7 Removing the Fan 1 Remove the screw from the fan then remove the fan from the lower case 2 Detach the audio board from the main board Chapter 3 63 Removing the PCMCIA Slot 1 Remove the two screws from the PCMCIA plate to remove the plate 2 At OCN 13 remove the two screws from the PCMCIA slot then detach the PCMCIA slot from the main board by hand gently Removing the I O Bracket 1 Remove the six hexed screws the two screws from the I O bracket 2 Remove the I O bracket from the main board 64 Chapter 3 Removing the Modem Cable 1 AtCN21 and CN22 disconnect the modem cable from the main board then remove the modem cable from the main board Chapter 3 65 66 Chapter 3 Troubleshooting Use the follo
66. sk 85 5 161 6 85 5 161 6 12 4 20 6 buffer MB s Data transfer rate host 16 6 PIO Mode 4 16 6 PIO Mode 4 16 6 PIO Mode 4 Multiword buffer MB s 66 6 Ultra DMA Mode 4 66 6 Ultra DMA Mode 4 DMA Mode 2 66 6 Ultra DMA Mode 4 DC Power Requirements Voltage tolerance 5 5 5 5 5 5 Chapter 1 19 CD ROM Interface Vendor amp Model Name MKE CR 176 B D 24X TEAC CD 224E B26 Performance Specification Transfer rate CAV Mode Burst 775 1800 blocks sec 33 3 Mbytes sec Mode 1 Sustained 1550 3600 kBytes sec 1545 3600 kBytes sec Mode 2 1768 4106kBytes sec Access time typ Random 100 ms 115 ms Full Stroke 200 ms Rotation speed 5000 rpm 5136 rpm Data Buffer Capacity 128 KB 128 KB Interface IDE IDE Applicable disc format CD Audio CD ROM mode 1 and Mode 2 CD ROM XA mode 2 form 1 and form 2 CD I mode 2 form 1 and form 2 CD I Ready CD I Bridge Photo CD CD WO Video CD Enhanced Music CD CD Plus CD RW CD ROM mode 1 and mode 2 CD ROM XA mode 1 form 1 and form2 Photo CD Enhanced CD CD RW Loading mechanism Drawer with soft eject and emergency ej ect hole Power Requirement Input Voltage 5V 5 5V 5 DVD ROM Interface Vendor amp model name MKE SR 8174 BXX Performance Specification With CD Diskette With DVD Diskette Transfer rate KB s Aver
67. t System 80 Chapter 4 Index of PQA Diagnostic Error Code Message Message Actionin Sequence 16XXX Backup battery error Backup battery 01XXX CPU or main board error Reload BIOS default setting System board 02XXX Memory error DIMM System board O3XXX Keyboard error Reset Keyboard Keyboard System board DAXXX Video error System board O5XXX Parallel Port error System board O6XXX Serial port or main board error System board 07XXX Diskette drive error Diskette drive System board 08XXX Hard disk error Reload BIOS default setting Hard disk System board 09XXX CD ROM error Reset CD ROM cable CD ROM drive System board 10XXX Co processor error System board 11 XXX Pointing device error Reset Keyboard Keyboard System board 12XXX Cache test error System board Chapter 4 81 82 Chapter 4 Jumper and Connector Locations Top View PCB No 99206 CN1 CN2 CN3 CN4 CN5 CN6 CN7 CN8 CN9 CN10 CN11 CME CN J amp T M2 CNS ONG CN uc PS 2 keyboard and Mouse Port External Display Port Parallel Port Serial Port USB Port 1 USB Port 2 Expansion Port LED amp Inverter Connector LCD Connector Cover Switch Launch Key Connector Keyboard Switch Settings CN12 CN13 CN16 CN18 CNX1 CNX2 CNX3 CNX4 JK1 JK2 Swi ha CMe MI 2 8 Ir unm CD ROM Connector PCMCIA Socket Connect
68. tem Check 69 Battery Pack 70 Power Adapter 69 PQA 40 Processor 17 RMA 87 Serial Port 22 Speed Step technology 1 Standby Mode 26 SVGA2 System Check Procedures 68 System Diagnostic Diskette 40 System Specifications 1 System Utilities 29 System Utility Diskette 38 Test Compatible Components 101 TFT2 Touchpad 15 Touchpad Check 70 Troubleshooting 67 Undetermined Problems 79 USB Port 22 utility BIOS 29 36 Video 21 Video Resolutions Mode 22 Index Index 107 108 Index
69. to 640 x 480 Enabled or Disabled Resume on LAN Modem Access When enabled it allows your computer to resume when LAN Modem access is active Enabled or Disabled Hotkey Beep When enabled the computer gives off a beep when a hotkey key combination is pressed Enabled or Disabled Fast Boot Allows you to define your system s booting process whether to skip some POST routines or proceed with the normal booting process Enabled or Disabled Boot Drive Sequence Specifies the order in which the computer starts up from See the section below 1st Floppy Disk 2nd CD ROM 3rd Hard Disk 4th LANDesk R Service Agent Setting the Boot Drive Sequence The Boot Drive Sequence section lists boot priorities 1st 2nd 3rd and 4th for bootable drives in your computer For example the default value 1st Floppy Disk 2nd CD ROM 3rd Hard Disk and 4th LANDesk Service Agent tells the computer to first search for a bootable floppy disk in the floppy drive If it finds one present it boots up from that floppy disk If not the computer continues to search for a bootable CD ROM in the CD ROM drive If it cannot boot up from the CD ROM drive it continues by booting up from the hard disk To set the boot drive sequence use the cursor up down keys to select a priority level 1st 2nd 3rd and 4th then use the cursor left right keys to select the device for that priority level 32
70. ttings Startup Configuration Onboard Device Configuration System Sec urity Loading Default Settings T4 2 Mova highlight bar 4 Select Esc Exit Navigating the BIOS Utility There are six menu options System Information Basic System Settings Startup Configuration Onboard Device Configuration System Security and Loading Default Settings To enter a menu highlight the item using the cursor up down keys then press Enter Within a menu navigate through the BIOS Utility by following these instructions Press the cursor up down keys to move between the parameters Press the cursor left right keys to change the value of a parameter Press the Esc key while you are in any of the menu options to return to the main menu NOTE You can change the value of a parameter if it is enclosed in square brackets Navigation keys are shown at the bottom of the screen Chapter 2 29 System Information The System Information screen displays a summary of your computer hardware information SFU Type amp Speed Floppy Disk Driv Hard Disk HDD Serial System wi System Information Page 11 foster bene ni P entium III 500 Mhz 1 44MB 3 5 inch dieser do E345 CD ROM Attached oRC ice Lx ell late 520 sl IND Ts Move highlight bar Change setting F1 Help NOTE The screen above is a sample and may not reflect the actual dat
71. uctions on screen to proceed NOTE This program contains a readme txt file This readme txt file will introduce each test utility and its functions IMPORTANT If this diskette is not bootable do the following actions before you use it 1 Do system transfers 2 Copy the following files to AX HIMEM SYS RAMDRIVE SYS Panel ID Read Write Utility 1 Panel ID Read This function will display the panel ID setting of Acer TravelMate 520 series there maybe no values in inverter if no ID was found 2 Panel ID Write This function will display a table of all panel IDs of Acer TravelMate 520 series and ask to input the no corresponding to the panel ID of the LCD Then the chosen ID will be set in EEPROM Thermal test Utility 1 Read thermal setting This function will show the current thermal setting of your system and CPU which include the status current local temp remote temp conversion and configuration 2 Setthermal setting This function will write the default values into EEPROM 3 Test fan This function will test the fan Error message will be displayed when problem is found Main Board Data Utility 1 Read Main Board Data This function displays the MBD data 2 Create MBD header product amp manufacturer names This function will create three informations and write to EEPROM automatically a Header information b Product name c Manufacturer name 3 Write MBD UUID There are two sub functions a
72. ule 48 Removing the Hard Disk Drive Module 49 Removing the Extended Memory 50 Removing the Modem 51 Disassembling the LOD liliis 52 Disassembling the Upper 58 Disassembling the Lower 62 Chapter 4 Troubleshooting 67 System Check Procedures 68 Index of Error 71 Index of Symptom to FRU Error Message 74 Intermittent 78 Undetermined Problems 79 Index of AFlash BIOS Error Message 80 Index of PQA Diagnostic Error Code Message 81 Chapter 5 Jumper and Connector Locations 83 TOD MIOW zx sioe era kein ale 83 Bottom VieWs zen aa ee Er ee lan Ged nade ate Pee 85 Chapter 6 FRU Field Replaceable Unit List 87 Appendix A Model Definition and Configuration 99 AppendixB Test Compatible Components 101 AppendixC Online Support Information 103 Index 105 Table of Contents VI System Specifications Features This computer was designed with the user in mind Here are just a few of its many features Performance
73. vailable on your regional web or channel If for whatever reason a part number change is made it will not be noted in the printed Service Guide For ACER AUTHORIZED SERVICE PROVIDERS your Acer office may have a DIFFERENT part number code to those given in the FRU list of this printed Service Guide You MUST use the list provided by your regional Acer office to order FRU parts for repair and service of customer machines Table of Contents Chapter 1 System Specifications 1 ee te RE B r fe De 1 System Block Diagram lsseeeeeeeeeee nee 3 Board Layout ar cds een ee bess 4 tz ss era S aM IN UL Ears a eds cr 6 CP nee tee eve EE 10 Keyboar user nee ne er are 11 Touchpad tote d Re dav ox reditu tun ee 15 Hardware Specifications and lt 17 Chapter 2 System Utilities 29 BIOS Setup Utility aa ae hee He 29 BIOS Flash Utility 0 0 0 0 nennen nennen III 37 System Utility Diskette llle 38 System Diagnostic 40 Chapter 3 Machine Disassembly and Replacement 43 General 44 Disassembly Procedure Flowchart 45 Removing the Battery 47 Removing the CD ROM Drive Mod
74. wing procedure as a guide for computer problems NOTE The diagnostic tests are intended to test only Acer products Non Acer products prototype cards or modified options can give false errors and invalid system responses 1 Obtain the failing symptoms in as much detail as possible 2 Verify the symptoms by attempting to re create the failure by running the diagnostic test or by repeating the same operation 3 Use the following table with the verified symptom to determine which page to go to Power failure The power indicator does not go on or stay on Power System check POST does not complete No beep or error codes are indicated Symptom to FRU Index Undetermined Problems POST detects an error and displayed messages on screen Error Messages List The diagnostic test detected an error and displayed a FRU code Running PQA Diagnostic Program Other symptoms i e LCD display problems or others Error Symptom to FRU Index Symptoms cannot be re created intermittent problems Use the customer reported symptoms and go to Error Symptom to FRU Index Intermittent Problems Undetermined Problems Chapter 4 67 System Check Procedures Diskette Drive Check Do the following to isolate the problem to a controller driver cable or diskette A write enabled diagnostic diskette is required NOTE Make sure that the diskette does not have more than one label atta

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