Panasonic KX-TVM50BX telephone switching equipment
Contents
1. Max 1000h Max 1024 format as e mail attachments and listen to your messages without even picking up the phone You can easily forward them by e mail to other parties and keep backup copies of those messages on your PC Calling the office to check your messages is finally a thing of the past e Message Out of Office S WAV Forward E mail received by VPS Message Notification Access the VPS from the GSM that received the message notification isos Leer Se eee eee ess ee She Seo eee ees E A E ES E ee E O T TDE TDA TVM50 200 Record messages and VMA server function LAN DPT or APT or IP PT or SLT PA Express Pro DPT or APT or IP PT or SLT PA Statue Express Pro PA Pro with IP Soft Phone For easier operation Voice Mail menus and the number of new messages received can be displayed on the LCD screens of Proprietary Telephones Users can retrieve messages 2 DPT Integration only Voice Mail PA Phone Assistant Assistant KX NCS1XXX Series DPT Digital Proprietary Telephone APT Analogue Proprietary Telephone IP PT IP Proprietary Telephone SLT Single Line Telephone 1 VMA don t support only SLT Standard Functions gt Voice Mail Service The KX TVM50 provides 64 password protected mailboxes and the KX TVM200 provides 1024 When callers reach your mailbox they can hear a personal greeting that you recorded in any2. es Voice Processing System KX TVM50 KX TVM200 Panasonic presents the TVM50 200 unified voice message systems with PBX CTI software TVM50 200 not only answer calls from customers while your out or on the phone they also can promptly e mail you messages that customers leave to any location or meeting where e mail can be used And when using CTI software Phone Assistant messages callers leave while you re out can be easily opened played deleted or forwarded by e mail ona PC giving you a voice solution system that efficiently supports operations when you are out of the office 1 Ver1 7 or later New Voice Mail Systems that Can Be Tailored to Your Needs O Overview of TVM50 200 Transfer Services 20 Extension Groups for Common Mailbox Call Transfer Status Setting Incomplete Call Handling Services Attendant Services Automated Attendant Custom Service Interview Service Voice Mail Service Call Routing by CLIP DID PIN B System Highlights gt e Message Even while you re away from the office the VPS will make sure you never miss a message You can configure the VPS to notify you by e mail when you ve received new messages you can then log in to your mailbox remotely and listen to your messages Better yet have the VPS send your new messages in telephone quality WAV file gt Voice mail Assistant VMA Each subscriber of TVM system can access his her Mailbox by VMA that is launched
3. e Temporary Personal Greeting e Timed Reminder Setting DPT Integration Only e Toll Saver APT DPT Integration Only e Two way Record APT DPT Integration Only e Two way Transfer APT DPT Integration Only e Unlimited Message Length e Urgent Message e VM Menu DPT Integration Only System Setting Features e Auto Configuration APT DPT Integration Only e Custom Service Builder e Default Mailbox Template e Password Administration e Recording Messages by System Administrator e Service Mode e System Backup Restore e System Reports e System Security e Time Synchronisation DPT Integration Only Solution for user Travel Agency Record important conversation When customers call to make reservation or ask questions travel agents take notes but if they misunderstand what the customer says it can lead to complaints or cancellations In this case Panasonic s VPS can record important calls by 2 way recording 2 way transfer Calls can be played back over and over to make sure of the customers demands and preserve their trust Consulting Office Record important messages When talking details and complicated matters with a customer it is hard to write everything down and if the conversation goes long you cannot respond to other customers In this situation 2 way recording lets you record the call and check the details later Moreover while you are on the phone the VPS automatically saves th
4. through PA Diagram A communication path is established by making a call from an extension to TVM system The number of VMA clients which are accessible to TVM system at the same time depends on the number of installed TVM ports By using VMA TVM system allows subscribers to operate followings Activate from PA Login to the TVM system as a subscriber Display subscriber s message information as a list Play a message via the extension Delete messages Change mailbox settings of a subscriber Export a message to PC Attach a message to E mail Call back to a phone number added to a message Client PA Manager gt Voice Mail Menu on the LCD 2 Panasonic TVM Voice Processing Systems offer these many services And it delivers new level of communication ease and efficiency that can help any business be more productive Mailbox Services Live Call Screening Two way Recording Two way Transfer Personal Custom Service Mailbox Group Distribution Broadcasting Message Caller ID Call Back Urgent Message Set Bookmark Playback Volume Speed Control Pause VM Menu on LCD New Message No Display Subscriber Tutorial gt System Connection Calls PC at Office Network service with CTI Voice mail Assistant with Phone Assistant External Internal E mail External Delivery List Company Name Announcement Number of Ports l Voice Storage Number of Mailboxes
5. caller leave a message It s like having a telephone answering machine right at your desk gt Two Way Recording This allows a subscriber to record a conversation both the caller s words and the subscriber s own words in his or her mailbox Simply press the Two Way Record key gt Two Way Transfer This allows the subscriber to record a conversation Into another subscriber s mailbox This ts especially useful for example for companies that want their receptionists to personally record messages from callers Voice Processing System KX TVM50 200 Features List System Features e Alternate Extension Group e Auto Forwarding e Automated Attendant e Broadcasting Messages e Busy Coverage Mode e Call Services e Call Transfer to Outside e Caller ID Call Routing APT DPT Integration Only e Caller ID Screening APT DPT Integration Only e Caller Name Announcement Personal APT DPT Integration Only e Caller Name Announcement System APT DPT Integration Only e Class of Service COS e Company Greeting e Company Name e Covering Extension e Custom Service e Daylight Saving Time Assignment e Dialling by Name e DID Call Routing DPT Integration Only e E mail Integration e Extension Group e Fax Management e Hold e Holiday Service e Intercom Paging APT DPT Integration Only e Interview Service e List All Names e Logical Extension All Calls Transfer to Mailbox e Mailbox Gro
6. e messages from other customers in your mailbox SO you can stay on top of other business opportunities and never inconvenience customers Sales office Low cost services In an environment that saves incoming calls to Voice Mail and enables staff to check their e mail remotely sales offices often busied by customer rounds or meetings can check their mail and promptly respond to customer requests Transporter Easy access to TVM50 200 by VMA If a call comes in while working in the warehouse and you cannot answer it Voice Mail answers it for you Then using Panasonic s wireless system you can access Voice Mail to hear the message at a more convenient time saving you a trip to the office to read the memo Moreover you can check e mail and messages recorded by Voice Mail Assistance from nearby computers that are connected to the network so that you can be efficient in your work Important Customer Increased reliability For important customers you can set extensions mailboxes and mailbox groups by registering the telephone numbers in the VPS ahead of time so that customers are not inconvenienced if you are out or on the phone when they call Hotel Easy control to Voice Processing System When checking out at the front desk of a hotel room messages can be deleted by operating buttons on the Digital Proprietary Telephone Benefit of TVM50 200 gt Record important messages gt Low cost s
7. ervices e A lighter load for operators lower labour expenses e Nighttime phone reception e Filter functions Efficient caller distribution gt Provide new services e New in company communications e A new form of in company contact gt Increased reliability e Get fast accurate messages to your off site staff e Relay messages accurately gt Easy access to TVM50 200 by Phone Assistant VMA O Network Diagram KX TDE100 KX TVM50 ANAT KX TDA30 PA Manager E mail Server PC PC PC Ly N Internal Modem sIn Y Optional meee KX TVM200 LAN Optional LAN Interface Card PA Manager E mail Server PC Internal Modem Optional KX TVM50 KX TVM50 200 Specifications Number of Ports Connectable PBX Extension Numbering Pause Message Waiting Lamp Voice Storage Number of Mailboxes including System Manager and Message Manager mailboxes Number of Messages Personal Greeting Messages Message Retention Time Maximum Message Length Activity Reporting Connections Telephone Line Data Port Power Source DC Input Dimensions Weight Memory Media Remote Modem With a SLT interface the VPS is connected to other PBXs 2to6 Panasonic KX series PBX 0 to 24 Panasonic KX series PBX Up to 8 digits programmable 100 to 9900msec every 100 msec per unit Programmable DTMF sequence Data line of APT DPT interface Initial 4h Max 8h Max 64 Da
8. language you want and then leave a message You can also set the system to automatically forward messages to a back up mailbox if desired gt Automated Attendant Service Answers incoming calls and routes the caller to the appropriate extension or department gt Interview Service The KX TVM50 and KX TVM200 can provide a kind of interview service You can record up to 10 questions and set the system up so that when someone calls he or she is sent to the question and answer mailbox The system will ask the questions and then record the caller s answers This is ideal for such uses as taking mail orders screening job applicants or conducting surveys Useful Panasonic Functions gt Caller ID Call Routing This feature automatically sends calls from pre assigned Caller ID numbers wild card digits can be used to a designated mailbox extension or Custom Service Routing can help your company provide better service In countless ways For example when an important customer rings you can forward his call directly to your company s key contact Have calls from your client in Paris forwarded to a mailbox with a greeting message In French Or have calls from family members or friends sent to a private Custom Service menu just for them You can even use Message Waiting Notification to call your beeper or mobile phone when someone has called and left a message In your mailbox gt Caller Name Announcement Now
9. ta line of DPT interface Max 1000 h Max 1024 Unlimited 1 to 360 sec programmable 1 to 30 days or unlimited programmable 1 to 60 min or unlimited programmable Custom Service Report E mail Report Call Account Report Port Usage Report HDD Memory Usage Report Mailbox Usage Report Fax Call Report Mailbox Information Report Call Handling Statistic Report Message Status Report Subscriber Setup Report Security Information Report Hourly Statistics Report Modular connectors Modular connectors 2 conductor wire 4 conductor in the case of DPT APT integration USB Interface LAN Interface 100V AC to 240V AC 0 25A 50 60Hz 100V AC to 240V AC 1 5A 50 60Hz 9V 0 75A 6 75W 40V 1 38A 55 2W 249 x 316 x 74mm 27x 876 Xie mm 1 3 Kg 2 9 Kg Flash Memory HDD 4 conductor wire Modem Card Max 33 600 bps O Optional Accessories KX TVM502 2 Port Hybrid Expansion Card KX TVM503 2 Port Digital Expansion Card KX TVM524 Memory Expansion Card KX TVM594 LAN Interface Card KX TVM296 Modem Card Panasonic KX TVM204 KX TVM296 4 Port Digital Expansion Card Modem Card Design and specifications are subject to change without notice KX TVM01E CT 0806KYEX1 Printed in Japan
10. ups e Message Delivery Internal e Message Reception Mode e Message Waiting Notification Device e Message Waiting Notification Lamp e Multilingual Service e No Answer Coverage Mode e On Hold Announcement Menu e Operator Service e PIN Call Routing e Play System Prompt After Personal Greeting e Port Service e Rotary Telephone Service e Scheduled Backup e Service Access Commands e Service Group e System Clock e System Prompts e Time Service e Trunk Service Universal Port APT DPT Integration Only e Voice Mail Assistant e Voice Mail Service Subscriber Features e Auto Receipt e Automatic Login APT DPT Integration Only e Autoplay New Message e Bookmark e Call Transfer Status e Callback Number Entry e Caller ID Callback APT DPT Integration Only e Calling a Beeper e Delete Message Confirmation e External Message Delivery List e External Message Delivery Service e Group Distribution List Personal e Group Distribution List System e Incomplete Call Handling Service e Live Call Screening APT DPT Integration Only e Mailbox e Mailbox Capacity Warning e Message Transfer e One touch Two way Transfer DPT Integration Only e Personal Custom Service e Personal Greeting for Caller ID APT DPT Integration Only e Personal Greetings e Playback Volume Speed Control e Private Message e Receive Message e Recover Message e Remote Call Forwarding Set DPT Integration Only e Subscriber Tutorial
11. you dont even have to look at your phone to identify certain callers With this feature you can store pre recorded audio messages that will be played through the telephone s handset matching a Caller ID number that is programmed with a pre recorded message gt Message Waiting Notification This feature tells you when a caller has left a message in your mailbox It can notify you In any of three ways by lighting the message waiting lamp on your telephone by sending a message to your beeper either telling you to call your mailbox or actually providing the caller s number or by calling you at a telephone number you specified in advance gt Multilingual Voice Prompts You can program multilingual voice prompts The opening greeting can be set to let the caller choose a language and you can even program different incoming phone lines to be answered in different languages It s a great feature for global businesses gt Direct Mailbox Access Mailbox owners can retrieve new messages simply by calling from your extension or pre registered telephone number No confusing log in codes are required gt Personal Greeting for Caller ID Each subscriber can record up to four different personal greetings and designate up to eight Caller ID numbers to be directed to each greeting For example you could create one greeting message In German and designate eight German customers If any of them calls while you re away from
12. your desk they will automatically be sent to the mailbox with the German message gt Intercom Paging Notifies you of an incoming call even If your extension is unanswered The system will put the caller on hold and use an internal or external paging function to announce have a call for You can answer the call from anywhere in your facility by dialling a pick up code from any system phone gt Scheduled Backup Allows the System Administrator to back up or restore the following data as Individual files Program System Parameters System Prompts Mailbox Prompts and Mailbox Messages And The specified data is backed up automatically at the specified times Backup data can be saved as a file gt Automatic Message Forward Copy Message If messages have not been picked up after a Specified period of time the system can be programmed to automatically move or copy the message to another mailbox gt Holiday Service The system can play special greetings for holidays and special service settings can be programmed gt Playback Volume Speed Control Subscribers can change playback volume or speed while listening to messages gt Fax Detection When a port receives a fax call and CNG tones are detected the system will automatically transfer the call to the designated fax extension gt Live Call Screening This lets you monitor incoming messages and decide whether to answer the phone or let the
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