APC SMC1000I
Contents
1. Green Mode e 0 Disable When Green Mode is enabled the UPS is operating at the most efficient level Enable 1 Enable bypassing unused AVR components while acceptable utility voltage is present The UPS will enter and exit Green mode automatically while enabled Clear Event N A Press the MUTE button to clear the event counter Counter Smart UPS C 1000 1500 VA 120 230 Vac Tower Power saving LCD screen The display interface can be configured to remain continuously illuminated or to extinguish after a period of inactivity to save electricity 1 Continuous Illumination Mode Press and hold the DISPLAY button for two seconds The display will illuminate and the UPS will beep to confirm Continuous Illumination mode is activated 2 Power Saving mode Press and hold the DISPLAY button for two seconds The display will extinguish and the UPS will beep to confirm Power Saving mode is enabled While in Power Saving mode the display will illuminate when a button is pressed The display will extinguish after 60 seconds of inactivity Sensitivity adjustment settings The UPS detects and reacts to line voltage distortions by transferring to battery backup power to protect connected equipment In situations where either the UPS or the connected equipment is too sensitive for the input voltage level it is necessary to adjust the transfer voltage Connect the UPS to a utility power source Be sure the UPS is turned off 2 Press and hold t2. in accordance with this manual Terms of warranty Schneider Electric IT SEIT warrants its products to be free from defects in materials and workmanship for a period of two years from the date of purchase SEIT will repair or replace defective products covered by this warranty This warranty does not apply to equipment that has been damaged by accident negligence or misapplication or has been altered or modified in any way Repair or replacement of a defective product or part thereof does not extend the original warranty period Any parts furnished under this warranty may be new or factory remanufactured For country specific warranty information refer to the APC by Schneider Electric Web site at www apc com Non transferable warranty This warranty extends only to the original purchaser who must have properly registered the product The product may be registered at the APC by Schneider Electric Web site www apc com Exclusions SEIT shall not be liable under the warranty if its testing and examination disclose that the alleged defect in the product does not exist or was caused by end user s or any third person s misuse negligence improper installation or testing Further SEIT shall not be liable under the warranty for unauthorized attempts to repair or modify wrong or inadequate electrical voltage or connection inappropriate on site operation conditions corrosive atmosphere repair installation exposure to the elements Acts of God
3. the most efficient level bypassing unused AVR components while acceptable utility voltage is present The UPS will enter and exit Green mode automatically and will not compromise power protection HN Load Capacity The load capacity percentage is indicated by the number of load bar sections illuminated Each bar represents 20 of the load capacity ESTIMATED RUN TIME IN MINUTES Min Estimated Run Time Min This indicates the battery runtime minutes that remain if the UPS switches to battery power III Battery Charge The battery charge level is indicated by the number of load bar sections illuminated When all five blocks are illuminated the battery is fully charged Each bar represents 20 of the battery charge capacity Te Overload The equipment connected to the UPS is drawing more power than the voltage rating allows EVENT Event The event counter indicates the number of events that occurred to cause the UPS to switch to battery operation LISS AVR Automatic Voltage Regulation AVR The UPS has an AVR boost and trim feature that automatically regulates high or low levels of input voltage without using battery power The UPS also features AVR Bypass which temporarily deactivates the AVR circuitry when the input voltage is within normal range This conserves battery power and helps to maximize battery life When illuminated the UPS is compensating for low input voltage When il
4. H AS LOST PROFITS OR REVENUE LOSS OF EQUIPMENT LOSS OF USE OF EQUIPMENT LOSS OF SOFTWARE LOSS OF DATA COSTS OF SUBSTITUENTS CLAIMS BY THIRD PARTIES OR OTHERWISE NO SALESMAN EMPLOYEE OR AGENT OF SEIT IS AUTHORIZED TO ADD TO OR VARY THE TERMS OF THIS WARRANTY WARRANTY TERMS MAY BE MODIFIED IF AT ALL ONLY IN WRITING SIGNED BY AN SEIT OFFICER AND LEGAL DEPARTMENT Warranty claims Customers with warranty claims issues may access the SEIT customer support network through the Support page of the APC by Schneider Electric Web site www apc com support Select your country from the country selection drop down menu at the top of the Web page Select the Support tab to obtain contact information for customer support in your region Smart UPS C 1000 1500 VA 120 230 Vac Tower 13 APC by Schneider Electric Worldwide Customer Support Customer support for this or any other APC by Schneider Electric product is available at no charge in any of the following ways Visit the APC by Schneider Electric Web site to access documents in the APC by Schneider Electric Knowledge Base and to submit customer support requests www apc com Corporate Headquarters Connect to localized APC by Schneider Electric Web sites for specific countries each of which provides customer support information www apc com support Global support searching APC by Schneider Electric Knowledge Base and using e support Contact the APC by Schneider Electric Custo
5. MENU buttons for two seconds The UPS will a emit a short beep Function Options Description Self Test e 0 Default Setting 0 is the default setting for Configuration mode Press the MENU button to scroll 1 Begin Self Test through the available options Press to manually initiate a Self Test The UPS will automatically disable Configuration mode Note When the UPS is operating on battery power and Configuration mode is enabled only the default setting will be available A manual Self Test cannot be initiated Power Quality Select the input utility power quality tolerance e Good zT e When Good is selected the unit will go on battery power more often to se provide the cleanest power supply to the connected equipment e Fair zZ e When Fair is selected the UPS is under normal operating conditions Poor e When Poor is selected the UPS will tolerate more fluctuations in power and a will go on battery power less often El If unsure of the local power quality select Good Output Voltage 220 Vac Select the appropriate voltage for outlets when the UPS is in battery mode Setting 230 Vac 230V models only e 240 Vac LCD Display Load Bar Icon shows When the LCD display dimmer is configured to Auto Dim the LCD will Dimmer 100 Always On illuminate if a button is pressed or an event occurs The display will automatically dim after 60 seconds of no activity e Load Bar Icon shows 0 Auto Dim
6. al Self Test can be run at any time while the UPS is operating Press and hold the MUTE button then press the DISPLAY button for 2 seconds until the system emits a short beep to indicate the UPS has started a Self Test Event Reset 02 On When the Event screen is visible press and hold the DISPLAY button ly then press the POWER ON OFF button to clear the utility failure event counter Fault Reset 2 Fault After a fault has been identified press the POWER ON OFF button The icon will extinguish and the UPS will go to standby mode 10 Smart UPS C 1000 1500 VA 120 230 Vac Tower Troubleshooting Problem and Possible Cause Solution The UPS will not turn on or there is no output The UPS has not been turned on Press the ON button once to turn on the UPS The UPS is not connected to utility power Be sure the power cable is securely connected to the UPS and to the utility power supply The input circuit breaker has tripped Disconnect nonessential equipment and reset the circuit breaker The UPS shows very low or no input voltage Check the utility power supply to the UPS by plugging in a table lamp If the light is very dim check the utility voltage The battery is not securely connected Be sure that all battery connections are secure There is an internal UPS fault Do not attempt to use the UPS Unplug the UPS and have it serviced immediately The UPS is opera
7. e Operation Manual Uninterruptible Power Supply m m Tower 1000 1500 VA 120 230 Vac Jahd lt 0 I _ u Product Description The APC by Schneider Electric Smart UPS is a high performance uninterruptible power supply UPS The UPS provides protection for electronic equipment from utility power blackouts brownouts sags and surges small utility power fluctuations and large disturbances The UPS also provides battery backup power for connected equipment until utility power returns to safe levels or the batteries are fully discharged This user manual is available on the enclosed Documentation CD and on the APC by Schneider Electric Web site www apc com Important Safety Messages Read the instructions carefully to become familiar with the equipment before trying to install operate service or maintain it The following special messages may appear throughout this manual or on the equipment to warn of potential hazards or to call attention to information that clarifies or simplifies a procedure The addition of this symbol to a Caution product safety label indicates that a hazard exists that can result in injury and product damage if the instructions are not followed The following safety messages may appear throughout this manual to warn of potential hazards CAUTION CAUTION indicates a potentially hazardous situation which if not avoided can result in equipment damage Safety and General Information Ins
8. en The Replace Battery icon is illuminated The battery has a weak charge Allow the battery to recharge for at least four hours Then perform a Self Test If the problem persists after recharging replace the battery The replacement battery is not properly connected Be sure the battery connector is securely connected Site Wiring Fault LED is flashing Wiring faults detected include missing ground hot neutral polarity reversal and overloaded neutral circuit Smart UPS C 1000 1500 VA 120 230 Vac Tower If the UPS indicates a site wiring fault have a qualified electrician inspect the building wiring Applicable for 120 Vac units only 11 Service and Transport If the unit requires service do not return it to the dealer Follow these steps 12 1 2 Ifthe problem persists contact APC by Schneider Electric Customer Support through the APC by Schneider Electric Web site www apc com Review the Troubleshooting section of the manual to eliminate common problems a Note the model number and serial number and the date of purchase The model and serial numbers are located on the rear panel of the unit and are available through the LCD display on select models Call APC by Schneider Electric Customer Support and a technician will attempt to solve the problem over the phone If this is not possible the technician will issue a Returned Material Authorization Number RMA If the unit i
9. erating 3 000 m 10 000 ft Elevation Storage 15 000 m 50 000 ft 2 0 to 95 relative humidity 0 to 40 C 32 to 104 F Humidity non condensing Battery Type Maintenance free sealed lead acid N Replace used batteries with APC by Schneider Electric approved batteries CS To order a replacement battery go to the APC by Schneider Electric Web site www apc com Pb P Always recycle used batteries For information on recycling a used battery refer to the Battery Disposal Information sheet included with the replacement battery 2 Smart UPS C 1000 1500 VA 120 230 Vac Tower Product Overview Front panel features Display interface Bezel Battery Internal battery connector cables IT R o NS O7 Rear panel features 120 Vac 230 Vac USB Port Serial data port Battery connector Circuit breaker UPS input Outlets o000000 Chassis ground screw su0325e Installation For UPS installation information refer to the Installation Guide for the Smart UPS C 1000 1500 VA Tower included with the UPS The Installation Guide is also available on the Documentation CD included with the UPS and on the APC by Schneider Electric Web site www apc com Smart UPS C 1000 1500 VA 120 230 Vac Tower Operation Note The UPS will charge to 90 capacity in the first three hours of normal operation Do not expect full battery r
10. fire theft or installation contrary to SEIT recommendations or specifications or in any event if the SEIT serial number has been altered defaced or removed or any other cause beyond the range of the intended use THERE ARE NO WARRANTIES EXPRESS OR IMPLIED BY OPERATION OF LAW OR OTHERWISE OF PRODUCTS SOLD SERVICED OR FURNISHED UNDER THIS AGREEMENT OR IN CONNECTION HEREWITH SEIT DISCLAIMS ALL IMPLIED WARRANTIES OF MERCHANTABILITY SATISFACTION AND FITNESS FOR A PARTICULAR PURPOSE SEIT EXPRESS WARRANTIES WILL NOT BE ENLARGED DIMINISHED OR AFFECTED BY AND NO OBLIGATION OR LIABILITY WILL ARISE OUT OF SEIT RENDERING OF TECHNICAL OR OTHER ADVICE OR SERVICE IN CONNECTION WITH THE PRODUCTS THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES AND REMEDIES THE WARRANTIES SET FORTH ABOVE CONSTITUTE SEIT S SOLE LIABILITY AND PURCHASER S EXCLUSIVE REMEDY FOR ANY BREACH OF SUCH WARRANTIES SEIT WARRANTIES EXTEND ONLY TO PURCHASER AND ARE NOT EXTENDED TO ANY THIRD PARTIES IN NO EVENT SHALL SEIT ITS OFFICERS DIRECTORS AFFILIATES OR EMPLOYEES BE LIABLE FOR ANY FORM OF INDIRECT SPECIAL CONSEQUENTIAL OR PUNITIVE DAMAGES ARISING OUT OF THE USE SERVICE OR INSTALLATION OF THE PRODUCTS WHETHER SUCH DAMAGES ARISE IN CONTRACT OR TORT IRRESPECTIVE OF FAULT NEGLIGENCE OR STRICT LIABILITY OR WHETHER SEIT HAS BEEN ADVISED IN ADVANCE OF THE POSSIBILITY OF SUCH DAMAGES SPECIFICALLY SEIT IS NOT LIABLE FOR ANY COSTS SUC
11. he POWER button for six seconds The load capacity bar will flash on and off to indicate the UPS is in Program mode 3 Press the POWER button again to scroll through the menu options The UPS will beep to confirm the selection When the UPS is in Sensitivity Configuration mode the Sensitivity bar graph icons display the sensitivity level setting See the examples here as a reference wa 7 Low sensitivity 1000 1500 VA 120 Vac 97 136 Vac 1000 1500 VA 230 Vac 195 265 Vac Use this setting with equipment that is less sensitive to fluctuations in voltage or waveform distortions Medium sensitivity 1000 1500 VA 120 Vac 103 130 Vac 1000 1500 VA 230 Vac 203 257 Vac Use this setting under normal operating conditions High sensitivity Default 1000 1500 VA 120 Vac 106 127 Vac 1000 1500 VA 230 Vac 207 253 Vac Use this setting when connected equipment is sensitive to any minor fluctuations in voltage or waveform distortions Smart UPS C 1000 1500 VA 120 230 Vac Tower Status Indicators Display panel features 1000 1500 VA 120 Vac ot a ca LOAD SENSITIVITY AC A inua ENT QO ESTIMATED RUN TIME IN MINUTES On Line On Battery LED POWER ON OFF button su0740d Site Wiring Fault System Fault LED 1000 1500 VA 230 Vac tO ii Ei TTT a A E a ennn su0740c Display interface DISPLAY button MUTE button Note Refer to Feature Reference Guide on
12. ion Button seconds Status Description Power Power On 0 2 Off Press the POWER ON OFF button to turn on the UPS The UPS will operate on utility power If utility power is not available the UPS will operate on battery power Power Off ly 9 On Press the POWER ON OFF button to turn off the UPS Display Status Inquiry 0 2 On Press to verify the status or condition of the UPS The LCD will i illuminate for 60 seconds Power Saving 2 On The LCD will illuminate and the UPS will beep to confirm Continuous mode zih Illumination mode is activated Continuous The LCD will extinguish and the UPS will beep to confirm that Illumination Power Saving mode is activated While in Power Saving mode the LCD will illuminate if a button is pressed or an event occurs then extinguish after 60 seconds of no activity Mute Event Specific 0 2 On Disable any audible alarms caused by an event a Enable Disable v 2 On Enable or disable the audible alarms The Mute icon will illuminate and the UPS will beep once Sensitivity 6 Off The Load Capacity icon will flash to indicate the UPS is in Program ly mode Use the POWER ON OFF button to scroll through and select Low Medium and High sensitivity levels The UPS will beep to confirm the selection Refer to Sensitivity adjustment settings on page 6 in this manual Self Test te 2 On The UPS will automatically run a Self Test of the internal battery when aq zih the UPS is turned on A manu
13. luminated the UPS is compensating for high input voltage IR IN In Input voltage OUT es Out Output voltage SEE System Fault An internal system fault has occurred The fault number will MANUAL Q illuminate on the display Refer to Display interface features on page 9 Mute An illuminated line through the icon indicates that audible alarms are disabled Battery Fault The icon will flash to indicate that the battery is disconnected When the icon remains continuously illuminated the UPS has failed a Self Test or the battery is near the end of its service life and should be replaced Refer to LCD status indicators on page 8 a E On Battery The UPS is supplying battery backup power to the connected equipment Smart UPS C 1000 1500 VA 120 230 Vac Tower System Faults 1000 1500 120 Vac A SEE MANUAL P su0752a 1000 1500 230 Vac P00 Output Overload su0752b P01 Output Short Circuit P02 Output Over Voltage P04 Unit Over Temperature P06 AVR Relay Fault P13 Inverter Fault Note Refer to the Feature Reference Guide on page 10 for a detailed description of the front panel buttons and icons For more information on System Faults contact customer support at the APC by Schneider Electric Web site www apc com support Feature Reference Guide Timing UPS nae Funct
14. m stops when nonessential equipment is disconnected from the outlets or the UPS is turned off Battery Power Overload An overload condition has occurred while the UPS is operating on battery power Constant tone The alarm stops when nonessential equipment is disconnected from the outlets or the UPS is turned off Low Battery The UPS is supplying battery power to the connected equipment and the battery is near a total discharge state Continuous beeping The beeping stops when utility power is restored or the UPS is turned off Battery Fault The UPS is operating on utility power The battery does not provide expected backup The UPS will beep twice to indicate the battery is disconnected The UPS will beep continuously for one minute every five hours to indicate that the battery should be replaced Verify that the battery is securely connected The battery is nearing the end of its service life and should be replaced System Fault The UPS has experienced an internal fault 120 Vac models SEE MANUAL 230 Vac models Smart UPS C 1000 1500 VA 120 230 Vac Tower N A Identify the fault message on the display and refer to System Faults in this manual Display interface features 1000 1500 VA 1000 1500 VA 120 Vac 230 Vac Description On Line The UPS is supplying conditioned utility power to connected E equipment ONLINE 7 Green mode The UPS is operating at
15. mer Support Center by telephone or e mail Local country specific centers go to www apc com support contact for contact information For information on how to obtain local customer support contact the APC by Schneider Electric representative or other distributors from whom you purchased your APC by Schneider Electric product q Select models are ENERGY STAR qualified ur For more information go to www apc com site recycle index cfm energy efficiency energy star ENERGY STAR 2013 APC by Schneider Electric APC the APC logo Smart UPS and PowerChute are owned by Schneider Electric Industries S A S or their affiliated companies All other trademarks are property of their respective owners EN 990 4493B 03 2013
16. page 10 in this manual for a detailed description of the front panel buttons and icons LED status indicators Audible Status LED Indicator On Audible Indicator Terminates Power On The On Line On Battery None N A The UPS is supplying utility power to LED illuminates green connected equipment On Battery The On Line On Battery The UPS beeps The beeping stops when utility power is The UPS is supplying battery power LED illuminates amber 4 times every 30 restored or the MUTE button is pressed from the internal battery seconds for two seconds System Fault The UPS detects an internal system fault System Fault LED illuminates red Constant tone The alarm stops when the POWER ON OFF button is pressed for two seconds This creates a Fault Reset Site Wiring Fault A building wiring fault has occurred Do not operate the UPS Contact a qualified electrician to correct the building wiring fault Site Wiring Fault LED flashes red None N A Smart UPS C 1000 1500 VA 120 230 Vac Tower LCD status indicators Status LCD Icon Audible Alarms Audible Alarm Terminates On Battery The UPS is supplying battery power to the connected equipment Beeps 4 times every 30 seconds The beeping stops when utility power is restored or the UPS is turned off Utility Power Overload An overload condition has occurred while the UPS is operating on utility power Constant tone The alar
17. pect the package contents upon receipt Notify the carrier and dealer if there is any damage Read the Safety Guide supplied with this unit before installing the UPS e Adhere to all local and national electrical codes e This UPS is intended for indoor use only e Do not operate this UPS in direct sunlight in contact with fluids or where there is excessive dust or humidity e Be sure the air vents on the UPS are not blocked Allow adequate space for proper ventilation e The battery typically lasts for two to five years Environmental factors impact battery life Elevated ambient temperatures poor quality utility power and frequent short duration discharges will shorten battery life e Connect the UPS power cable directly to a wall outlet Do not use surge protectors or extension cords e The batteries are heavy Remove the batteries prior to installing the UPS in a rack e Refer to Specifications on page 2 for UPS and battery weight Smart UPS C 1000 1500 VA 120 230 Vac Tower Specifications For additional specifications refer to the APC by Schneider Electric Web site at www apc com UPS Battery Battery Weight SMC1000 SMC10001 APCRBC142 ei ea 17 24 kg 38 Ib 5 1 kg 11 2 Ib SMC1500 SMC1500I APCRBC6 20 41 kg 45 Ib 7 7 kg 16 9 Ib Operating 0 to 40 C 32 to 104 F Temperature Storage 15 to 45 C 5 to 113 F charge UPS battery every six months Maximum Op
18. s under warranty the repairs are free Service procedures and returns may vary internationally Refer to the APC by Schneider Electric Web site for country specific instructions 3 Pack the unit in the original packaging whenever possible to avoid damage in transit Never use foam beads for packaging Damage sustained in transit is not covered under warranty a Always DISCONNECT THE UPS BATTERIES before shipping The United States Department of Transportation DOT and the International Air Transport Association IATA regulations require that UPS batteries be disconnected before shipping The internal batteries may remain in the UPS External Battery Pack products are deenergized when disconnected from the associated UPS product It is not necessary to disconnect the internal batteries for shipping Not all units utilize an external battery pack 4 Write the RMA provided by Customer Support on the outside of the package 5 Return the unit by insured prepaid carrier to the address provided by Customer Support Transport the unit a be T Shut down and disconnect all connected equipment Disconnect the unit from utility power Disconnect all internal and external batteries if applicable Follow the shipping instructions outlined in the Service section of this manual Smart UPS C 1000 1500 VA 120 230 Vac Tower Two Year Limited Factory Warranty This warranty applies only to the products you purchase for your use
19. ting on battery while connected to utility power The input circuit breaker has tripped Disconnect nonessential equipment and reset the circuit breaker There is very high very low or distorted input line voltage Move the UPS to a different outlet on a different circuit Test the input voltage with the utility voltage display If acceptable to the connected equipment reduce the UPS sensitivity The UPS is beeping The UPS is operating normally None The UPS is protecting the connected equipment The UPS does not provide expected battery backup time The UPS battery is weak due to a recent power outage or is near the end of its service life Charge the battery Batteries require recharging after an extended outage Elevated ambient temperatures poor quality utility power and frequent short duration discharges will shorten battery life If the battery is near the end of its service life consider replacing the battery even if the replace battery icon is not illuminated The UPS is experiencing an overload condition Check the UPS load display Unplug nonessential equipment such as printers The Fault LED is illuminated the UP S displays a fault message and emits a constant beeping Internal UPS fault Do not attempt to use the UPS Turn the UPS off and have it serviced immediately If more than one fault is present the fault messages will be displayed alternately on the display scre
20. untime capability during this initial charge period 1 Connect equipment to the UPS 2 Connect the UPS to a two pole three wire grounded source CAUTION RISK OF EQUIPMENT DAMAGE e Adhere to all local and national electrical codes e Wiring should be performed by qualified electrician e Always connect the UPS to a grounded outlet Failure to follow these instructions can result in equipment damage Be Ta Connect equipment to the UPS su0441b USB port Connect to a computer to use power management software Serial port Connect a serial port cable not supplied to use power management software ane Chassis ground screw Connect the ground leads on transient voltage devices to the chassis ground screw s X located on the rear panel of the UPS Smart UPS C 1000 1500 VA 120 230 Vac Tower Configuration mode Configuration mode provides additional UPS configuration options Press and hold the MUTE and MENU buttons a Ez for two seconds The UPS will emit a short beep and the two icons will flash to indicate that a si Configuration mode is enabled When Configuration mode is enabled use the MENU button to scroll through the available options Use the MUTE button to scroll through the settings in each option Note The UPS will automatically disable Configuration mode after 15 seconds of no activity To manually disable Configuration mode press and hold the MUTE and
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