Wiley BlackBerry All-in-One For Dummies
Contents
1. Reset device passwords Wipe and disable lost or stolen devices ar Using BlackBerry Manager 5 45 View device information and usage statistics View add or edit device filters Resend or resync calendar information For IT professionals only Accessing BlackBerry Manager You can open BlackBerry Manager using the following steps 1 2 3 4 On the BES or a remote computer with BlackBerry Manager installed click the Start button Select All Programs Select BlackBerry Enterprise Server Select BlackBerry Manager To send IT commands to individual BlackBerry phones follow these steps Open BlackBerry Manager Click the BlackBerry Server name in the upper left corner Click the Name field near the top of the screen and enter the name you are looking for If you d like to send an IT command to multiple users you can click the Users tab located in the upper middle portion of BlackBerry Manager Then Ctrl click each user whose settings you want to change If you do this skip to Step 5 Click Search BlackBerry Manager filters the user list so you see only matches for your search Right click the username to which you want to send an IT command Choose the IT command you would like to send from the list that appears The BES queues the IT command and sends it to the user s BlackBerry Figure 1 8 gives you a glimpse of BlackBerry Manager BlackBerry Manager can administer only B2. 1 Getting the Low Down on System Requirements There are several requirements that a machine must meet before BlackBerry Enterprise Server software can be installed These requirements can be broken down into three categories Hardware Operating system Additional software applications In the following sections we break down the requirements Knowing your software and hardware requirements BES is compatible with several Windows Server operating systems as well as several different enterprise messaging platforms The messaging platforms that BES is available for are Microsoft Exchange version 5 5 or later IBM Lotus Domino or IBM Lotus Domino Express version 7 0 or later Novell GroupWise version 6 5 Service Pack 4 or later Book VIII Chapter 1 Janes asiidiajuq Ausagyoe g 53 8 Getting the Low Down on System Requirements BES is supported on the following Windows Server operating systems Windows Server 2003 Service Pack 1 or later Windows Server 2003 Release 2 Windows Server 2003 64 bit Windows Server 2003 Release 2 Service Pack 2 64 bit Windows Server 2008 Windows Server 2008 64 bit Your system must meet certain hardware requirements in order to support BES The minimum hardware requirements vary based on your messaging platform and the number of users you plan to add to each BES Table 1 2 outlines the minimum requirements for up to 1 000 users which is a common confi
3. BES sent to your BlackBerry The original message and attachment remain on the corporate messaging server safe and sound unless you delete them The BlackBerry doesn t sync a message and attachment changes back to the corporate messaging server You would have to send a reply with the revised document Figure 1 1 provides a high level overview of a BlackBerry Enterprise infrastructure Network Operations Center Blackberry srp blacnberry net Enterprise Enterprise TEE Messaging Server Server The Internet Firewall Enterprise Application Server Wireless Carrier YY Network RREA D BlackBerry Smartphone Book VIII Chapter 1 1 m asiidiajuq Ausagyoe g 53 4 Convincing Vour IT Guy to Get BES You should note that the process is different for contacts notes tasks calendar entries and any other applications that your company allows you to access with your BlackBerry These applications directly synchronize changes between your BlackBerry and the corporate messaging and application servers Convincing Vour IT Guy to Get BES MBER KV amp If you ve been using your BlackBerry for a while now you re probably familiar with BlackBerry Internet Service BIS It s that thing that allows you to hook up your BlackBerry with your Gmail Yahoo Hotmail or other e mail address Take a look at Book III Chapter 2 for more information on BIS Intr
4. On your BlackBerry keyboard type rset May 28 2010 1 50p lt S MITWITIFIs i LPM Book VIII Chapter 1 Janiag asiidiajuq Ausagyoe g 5 44 Using BlackBerry Manager ar Figure 1 7 Go into your Calendar options and reset resync your Calendar General Options Yes you really don t need to type the first E in reset Just type rset Whether you type rset or RSET doesn t matter They re treated the same A pop up menu appears as shown in Figure 1 7 Don t panic your BlackBerry is erasing the calendar named Desktop on your BlackBerry not the calendar on your Desktop computer Calendar Options This will erase your Desktop calendar and reload it from your server Continue Yes No 5 Choose Yes Your BlackBerry Calendar clears itself out and resynchronizes with the BES and your enterprise messaging server within a few minutes Using BlackBerry Manager BlackBerry Manager is the brains of the whole operation It s the interface on your administrator s computer that enables a connection to BlackBerry Configuration Database to perform administrative tasks including the following Add or remove BlackBerry users Set enterprise activation passwords Move users between BES servers Create and assign IT policies T policies are templates that are sent to individual devices remotely to configure them Create and assign software configurations
5. name Then follow these steps 1 Compose a new e mail on your BlackBerry See Book III Chapter 2 for more on working with e mail on your BlackBerry Start typing the name of your coworker in the To field Try to be as accurate as possible so that you can limit the number of results that are returned Select Lookup name from the list that appears as shown in the left side of Figure 1 3 Your BlackBerry sends a request to BES which searches your messaging server for matches and returns them to your BlackBerry as shown in the right side of Figure 1 3 Select the person you want to e mail That person s name populates the To field Repeat Steps 2 4 for all coworkers you would like to add to your e mail When you re finished composing send your e mail To calabro f Lookup calabro 2 matches Cc Email calabro Lauren Calabro su e calabro imothy Calabro Figure 1 4 Change Use Auto Signature to Yes then type your auto signature Working with BES on Vour BlackBerry 541 Adding a BlackBerry e mail auto signature If your BlackBerry is on a BES you can set up a signature that s automatically added to the end of every e mail that you send from it Just follow these steps to add your John Hancock to your BlackBerry e mails From your BlackBerry Home screen select the Messages icon Press the Menu button and select Options Select Email Settings Change Use Auto Signature to Y
6. Chapter 1 BlackBerry Enterprise Server In This Chapter Understanding the role of BlackBerry Enterprise Server Knowing why you should use BlackBerry Enterprise Server Deconstructing BES components S far you ve mastered the features of your BlackBerry familiarized yourself with Desktop Manager and discovered everything there is to know about BlackBerry applications including how to find and install some great ones Now it s time to explore communication across the enterprise That s a jargony way of saying that you can connect your BlackBerry to a company network so that whether you re on the road or in the office you never miss a thing The key to enterprise communications is BlackBerry Enterprise Server which is not surprisingly the subject of this chapter The term enterprise is used to refer to a large corporate system While an enterprise network may encompass a single office in a local area network many business enterprises encompass national or international networks Enterprise applications are applications that work across that massive network enabling all employees to use the same tools to collaborate with each other BlackBerry Enterprise Server or BES for short is used to connect your BlackBerry with your company s e mail servers and enterprise applications In this chapter we explore the role of BES in enterprise communications give an overview of how the BlackBerry enterprise infrastructure wor
7. convincing anyone of its value But you might want to know more about maximizing your BES experience Your BlackBerry is connected to a BES through a process called enterprise activation See Book III Chapter 2 for more information on activating your BlackBerry in an enterprise environment Not sure if your BlackBerry is connected to a BES You can check using these steps 1 From your BlackBerry Home screen select the Options icon Depending on your BlackBerry model you may have to select the Settings icon before you see the Options icon 2 Select Advanced Options 3 Select Enterprise Activation If you see Activated On with a date next to it as shown in Figure 1 2 your BlackBerry has been activated on a BES If not it s time to speak with your IT department to see if BES is an option nterprise Activation Email Activation Password PIN 216642E1 Desktop Activated On May 19 2010 Book VIII Chapter 1 JaMag asiidiajuq Ausagyoe g 540 Working with BES on Vour BlackBerry ar Figure 1 3 Select Lookup then select the coworker that you want to e mail BES only e mail features If your BlackBerry is on a BES you have access to several cool e mail features that may make your personal BlackBerry friends jealous Using BlackBerry Lookup With BlackBerry Lookup you can send an e mail to your coworkers even if you don t know their e mail addresses All you need is their name or part of their
8. d Janiag asiidiajuy Ausagyoe g 53 6 Convincing Vour IT Guy to Get BES Table 1 1 Comparison between BES and BIS Feature BlackBerry BlackBerry BlackBerry Enterprise Server Enterprise Internet Service BES Full Server BIS Version BES Express Cost 2 999 per server Free Free license 99 per client license Push e mail Yes Yes Yes Internet browsing Yes Yes Yes Centralized user Yes Yes No administration Wireless application Yes Yes No deployment IT pros can see Yes Yes No user and device info model carrier pending messages and so on Wireless synchro Yes Yes No nization of contacts i memos tasks and While some calendar third party e mail providers such as Google and Yahoo have synchronization applications they are limited Security features E mail encryption E mail Basic E mail and 450 IT poli encryption encryption cies that allow IT and 35 IT offered by BIS Pros to secure policies servers almost every that allow aspect of your IT Pros BlackBerry to secure important aspects of your BlackBerry Getting the Low Down on System Requirements 53 7 Feature BlackBerry BlackBerry BlackBerry Enterprise Server Enterprise Internet Service BES Full Server BIS Version BES Express Access to MDS Yes Yes No Mobile Data System Studio applications for those who are interested in devel oping apps for the BlackBerry For more information on MDS Studio see Book VII Chapter
9. ed issues For urgent or escalated issues please contact your Desktop Support team Yi 6 Press the Menu button and select Save Anyone who e mails you automatically receives your Out of Office reply To turn off your Out of Office reply follow these steps 1 Repeat Steps 1 3 2 Change Use Out of Office Reply to No 3 Press the Menu button and select Save BES only calendar features BlackBerry users who are on a BES also have access to wireless calendar synchronization as well as a few additional calendar features Checking your coworkers calendar availability Have you ever sent a meeting invitation from your BlackBerry only to find that someone you invited wasn t available at that date or time With a BES activated BlackBerry you can check who s available to attend a meeting before you send the invite Just follow these steps 1 From your BlackBerry open your calendar 2 Create a new meeting and add attendees Refer to Book II Chapter 2 for more information on using your BlackBerry Calendar Figure 1 6 Select View Availability to see if everyone you invited is available NING Working with BES on Vour BlackBerry 543 3 Scroll down and select View Availability as shown in the left side of Figure 1 6 The availability screen opens and shows if everyone that you ve invited is available as shown in the right side of Figure 1 6 If some or all of your attendees a
10. es HPRwWnds Type the information you would like to show in your auto signature as shown in Figure 1 4 6 Press the Menu button and choose Save Your signature is added to the end of every message that you send from your BlackBerry mail Settings Send Email To Handheld Yes Y Save Copy In Sent Folder Use Auto Signature gt Tim Calabro tim calabro iloveblackberrys com 718 123 4567 Setting an Out of Office response from your BlackBerry For those who aren t familiar with Out Of Office responses this setting sends responses to incoming mail senders automatically letting the people who contact you know that you re not around If your BlackBerry is connected to a BES you can set up an Out of Office response right from your BlackBerry To set up an Out of Office response follow these steps 1 From your BlackBerry Home screen select the Messages icon 2 Press the Menu button and select Options Book VIII Chapter 1 Janiag asiidiajuq Ausagyoe g 542 Working with BES on Vour BlackBerry Figure 1 5 Change Out of Office Reply to Yes then type your auto reply 3 Select Email Settings Change Use Out Of Office Reply to Yes A 5 Type the information you want to send in your Out Of Office reply as shown in Figure 1 5 mail Settings Use Out Of Office Reply gt will be out of the office Friday May 28 2010 Please contact the Help Desk for BlackBerry relat
11. guration for a large business or business segment Table 1 2 Hardware Requirements for BES up to 1 000 Users Messaging Platform Hardware Requirements Microsoft Exchange Processor Two 2 0 GHz Intel Xeon processors Memory 3GB Hard disk drives Two drives RAID 1 IBM Lotus Domino Processor One 3 0 GHz Intel Xeon 5100 series dual core or two 1 6 GHz Intel Xeon 5100 series dual core Memory 4GB Hard disk drives 4 drives RAID 1 0 Novell GroupWise Processor One 2 8 GHz Pentium 4 dual processor Memory 3GB Hard disk drive 60GB Additional software requirements The additional software that is required varies based on your messaging platform but at the very least the following software applications are required regardless of whether you re using Microsoft Exchange Lotus Domino or Novell GroupWise MBER Working with BES on Vour BlackBerry 539 Microsoft SQL Server Microsoft Internet Explorer version 6 0 or later If you re using Microsoft Exchange you also need to have the latest Microsoft CDO library installed on BES If you re using Novell GroupWise you need to have Novell ConsoleOne 1 3 6c with Novell GroupWise 6 5 4 Snap ins Working with BES on Vour BlackBerry MBER Figure 1 2 Your BlackBerry is connected to a BES if Activated On shows a date If you re one of those lucky people whose BlackBerry is already connected to a BES then you don t have to worry about
12. ks and explain the various BES components that make the magic happen MBER Your company may have a strict policy about which features and enterprise applications can be accessed on your BlackBerry It may also have a policy declaring which models of BlackBerry smartphones are compatible with the enterprise network We recommend discussing your options with the IT professional in charge of managing mobile devices before making a phone purchase or making changes to your BlackBerry s software 532 Understanding What BES Does Understanding What BES Does ar BES wirelessly synchronizes data between your desktop or server and your BlackBerry smartphone It handles all your enterprise messaging and collaboration hooking up with software such as Microsoft Exchange Lotus Domino and Novell GroupWise You can count on BES to link with your company s Email Calendar Tasks Contacts Notes Files and documents Some types of instant messages and other information Basically BES makes your desktop applications like Microsoft Outlook or Lotus Notes accessible from your BlackBerry In addition to syncing all your important business related communications appointments and contacts BES has over the air or OTA functions that allow BlackBerry applications to be installed removed and upgraded on one or more BlackBerry smartphones without connecting to a computer So if your company decides to upgrade one of its enterprise a
13. lackBerry Enterprise Servers that are part of the same configuration database also known as a domain If your administrator has a separate pilot or development environment he or she needs to set up a different computer with BlackBerry Manager pointing to the pilot or development database or remotely connect into the pilot or development BES and then launch BlackBerry Manager Book VIII Chapter 1 Janes asiidiajuq Ausagyoe g 546 Using BlackBerry Manager Software Configurations Connection Service Local Parts Status rtintzing Creation Tame 6 12909 11 21 38 PM Redirect to BlackBerry device True BlackBerry MOS Connection Service Enabled Trus Wireless Meaange Reconeiliation Cisskvec Wireless Calendar Eretied Malls OHORE trat admin strative croupicrsRecpereteneccnintrater Figure 1 8 Mabo Avent ih 0 BlackBerry Manager N Policy Marne Detaut
14. m MVS discussed further in Book VIII Chapter 4 and doesn t allow over the air activations which means you have to plug your BlackBerry into Desktop Manager to activate it with this version of BES Full version of BES This is the best option for a large business that needs the best possible security control and administration options In addition to the features offered by BES Express BES supports Convincing Vour IT Guy to Get BES 535 BlackBerry Enterprise add ons like MVS includes advanced features that are important to your IT staff and can be used with all of the major messaging server software systems such as Microsoft Exchange Lotus Domino and Novell GroupWise BES also supports OTA activation which means your IT staff can get you back up and running if you re out of the office and accidentally wipe your device after too many incorrect password attempts With over 450 IT policies available your IT staff can secure just about every aspect of your BlackBerry That might sound like a bad thing but trust us it s actually a good thing because it helps gore to keep your work environment as safe as it can be Our focus in this chapter is on the full featured BES software Understanding the features and benefits of BES BES gives your IT department a lot more control than BIS However you might not have a whole lot of control over whether your company allows you to link your BlackBerry with your enterprise ser
15. oducing BES flavors The most common messaging and Internet service provided by BlackBerry is BlackBerry Internet Service This service has some of the same functions as BES but it s relatively limited We recommend it if your business is very small less than 10 people and doesn t have specific security or compliance concerns that require the features of BES If you re part of a larger business or have specific security requirements consider one of the two flavors of BES BES Express This is a good option if your business wants to implement the basic security and features of BES without paying thousands of dollars for the server and client licenses and the slightly more expensive BlackBerry enterprise data plan needed for the full version This version of BES is free and allows you to receive your enterprise e mail calendar contacts memos tasks and use most of the other great features that BES provides using any data plan that s on your BlackBerry The price of free is that this version comes with limitations BES Express can be used only with Microsoft Exchange so Lotus Domino and Novell GroupWise users are out in the cold on this one It also has only 35 IT policies which provide decent control over device features and functionality but are nowhere near as detailed as the 450 IT policies provided with the full version of BES BES Express also doesn t support BlackBerry Enterprise add ons like Mobile Voice Syste
16. pplications your network administrator can make the update on your BlackBerry as well as on the BlackBerry smartphones of all your colleagues all at once over the air Understanding How BES Does What It Does Don t worry we re not going to get too technical here but it is good to know why BlackBerry Enterprise Server is safe and won t swallow your precious files and messages When BES is installed on your company s network it connects to the company s corporate messaging server its application server s and Research In Motion s Network Operations Center which is a fancy term for the place that passes data between a BES and your BlackBerry By maintaining a constant connection between these systems the BES can wirelessly synchronize access to enterprise resources including documents and e mail messages BES has built in security features and works with your company s firewall to ensure that outsiders can t intercept or otherwise access files or messages It also has systems to prevent viruses and other malware from infecting the BlackBerry and enterprise applications Figure 1 1 Overview ofa BlackBerry Enterprise infra structure Understanding How BES Does What It Does 533 We could go into more detail than this but the one thing you should know is that when you receive messages and open and change attachments on your BlackBerry you are working with a copy of the original attachment or message that
17. ren t available at that time select Next Available Time Your invite is updated to a time when everyone is available 4 Press the Escape button and select Save if prompted 5 When you re finished creating your meeting send your invitation Time Zone Eastern Time 5 All Attendees 2 Show Time As Reminder 15 Min Fri May 28 2010 2 30 PM Invited William Petz Next Available Ti View Availability _ Conference Call Recurrence None No Recurrence Resetting and resynchronizing your BlackBerry Calendar Every now and then something may go awry with the background magic that synchronizes your BlackBerry Calendar with your corporate PC and messaging server through the BES When that happens your BlackBerry may miss some calendar updates or even some appointments altogether Luckily your BlackBerry has a built in way to reset and resynchronize its calendar with your enterprise messaging server Follow these steps These steps clear all entries from your BlackBerry calendar You should use them only if you re sure that your BlackBerry is connected to a BES server and you don t have any calendar items that are on your BlackBerry but not on your desktop e mail client If you haven t synched your calendar entries they will be lost From your BlackBerry Home screen select the Calendar icon Press the Menu button and select Options Scroll to and highlight Desktop BRWNh
18. vers If you do happen to have a little bit of sway with the guys and gals in IT here s what you should tell them Good news for IT BES allows for centralized BlackBerry user administration which means the IT folks can create change or apply IT policies explained later in this chapter deploy BlackBerry applications and disable lost or stolen devices all from one console BES also allows IT to monitor what model carrier and handheld software version and phone number employees are using This is less about playing Big Brother and more about identifying how many users are affected by a particular issue who might need a software upgrade and who s being billed for a device that s not being used Employees will save time and increase productivity You have access to so much more with BES from corporate e mail to contacts notes tasks and calendar information not to mention files and documents Because employees can rest assured that their information is safe and protected they will be more likely to work remotely using their BlackBerry smartphones That means they ll be working during lunch while they re waiting at the doctor s office while they re at their kids soccer games Wait a minute maybe you shouldn t say anything about employee productivity Book VIII Chapter 1 If your IT manager still isn t convinced tear out Table 1 1 of this book and slip it anonymously on your Chief Geek s keyboar
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