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Lenovo 73Y2669

1. Description Definitions The following abbreviations are used in this document e Next business day NBD Customer carry in repair CCR On site repair next business day OSR NBD Hard disk drive or solid state drive retention HDD ThinkPad protection TPP Announcement details Lenovo adds newly announced machine types to the Lenovo PhysicalPac warranty upgrade and ThinkPad protection offerings for ThinkPad One year customer carry in base warranty machine types 2516 2519 4313 4318 4339 and 4387 Three year customer carry in base warranty machine types 2518 2522 2873 2931 4314 4319 4349 and 4389 Three year on site next business day base warranty machine types 2537 4384 and 4391 Four year customer carry in base warranty machine types 2538 4873 and 4875 Four year on site next business day base warranty machine types 2539 4484 and 4876 Lenovo removes machine types from the Lenovo PhysicalPac warranty upgrade and ThinkPad protection offerings for ThinkPad that are no longer eligible for those offerings Machine types 1829 1830 1831 1832 1833 1834 1842 1874 2371 2372 2373 2374 2375 2378 2379 2382 2384 2386 2388 2672 2673 2681 2684 2722 2723 2724 2881 2884 2896 2897 9455 Lenovo Europe Middle East and Africa Lenovo is a registered trademark of Lenovo Corporation 2 Services Announcement ZS09 0264 These PhysicalPac offerings include bundle offerings with ThinkPad protection and HDD
2. Three years on site repair service with a NBD response target This offering is valid from the purchase date of the PhycalPac runs concurrently with warranty period of the machine type and for an additional 24 months after the warranty period expires Three years on site repair service with a NBD response target including HDD This offering is valid from the purchase date of the PhysicalPac runs concurrently with warranty period of the machine type and for an additional 24 months after the warranty period expires Three years on site repair service with a NBD response target including TPP This offering is valid from the purchase date of the PhysicalPac runs concurrently with warranty period of the machine type and for an additional 24 months after the warranty period expires Three years on site repair service with a NBD response target including HDD and TPP This offering is valid from the purchase date of the PhysicalPac runs concurrently with warranty period of the machine type and for an additional 24 months after the warranty period expires Four years on site repair service with a NBD response target This offering is valid from the purchase date of the PhysicalPac runs concurrently with warranty period of the machine type and for an additional 36 months after the warranty period expires Four years on site repair service with a NBD response target including HDD This offering is valid from the purchase date of the
3. 4313 6481 7650 8932 1844 2516 2731 2777 4318 7417 7732 8942 to to to to to to to to to TO TO TO TO to to to to to TO TO TO TO TO TO TO 1846 2519 2732 2782 4339 7443 7738 8943 4yr lyr lyr lyr lyr 3Yr 3Yr 3Yr 3Yr 4yr 4yr 4yr 4yr lyr lyr lyr lyr 3Yr 3Yr 3Yr 3Yr 4yr 4yr 4yr 4yr 1858 2527 2738 2784 4387 7445 7742 9450 CCR HDD TPP collect col lect HDD col lect TPP Col lect HDD TPP Courier Courier Courier Courier collect col lect HDD Col lect TPP Col 1ect HDD TPP Courier Courier Courier Courier collect Col lect HDD col lect TPP Col 1ect HDD TPP Courier Courier Courier Courier OSR OSR OSR OSR NBD NBD HDD NBD TPP NBD HDD TPP OSR OSR OSR OSR NBD NBD HDD NBD TPP NBD HDD TPP OSR OSR OSR OSR NBD NBD HDD NBD TPP NBD HDD TPP PhysicalPac Warranty Upgrade PHP offerings three year CCR base warranty machine types PhysicalPac Part No 73Y2653 73Y2662 73Y2671 73Y2645 73Y2654 73Y2663 73Y2672 73Y2646 73Y2655 73Y2664 73Y2673 73Y2647 73Y2656 73Y2665 73Y2674 73Y2648 73Y2657 73Y2666 PhysicalPac ID No P104 P113 P122 P096 P105 P114 P123 P097 P106 P115 P124 P098 P107 P116 P125 P099 P108 P117 PphysicalPac Description 3Yr 3Yr 3Yr PHP PHP PHP CCR CCR CCR 3Yr 3Yr 3Yr 3Yr PHP PHP PHP PHP CCR CCR CCR CCR 3
4. and for an additional 12 months after the warranty period expires e Courier collect offerings 4 Yr CCR base warranty only Four years courier collect service This offering is valid from the purchase date of the PhysicalPac runs and ends concurrently with the warranty period of the machine type Four years courier collect service including HDD This offering is valid from the purchase date of the PhysicalPac runs and ends concurrently with the warranty period of the machine type Four years courier collect service including TPP This offering is valid from the purchase date of the PhysicalPac runs and ends concurrently with the warranty period of the machine type Four years courier collect service including HDD and TPP This offering is valid from the purchase date of the PhysicalPac runs and ends concurrently with the warranty period of the machine type Five years courier collect service This offering is valid from the purchase date of the PhysicalPac runs concurrently with the warranty period of the machine type and for an additional 12 months after the warranty period expires Five years courier collect service including HDD This offering is valid from the purchase date of the PhysicalPac runs concurrently with the warranty period of the machine type and for an additional 12 months after the warranty period expires Five years courier collect service including TPP This offering is valid from the purchase
5. 1 e Turkey Notes 1 TPP offerings are only available in these countries 2 TPP will be performed through the Lenovo authorised warranty providers in these countries 3 Courier collect offerings are not valid for Greece TPP will be performed via customer carry in to the repair depot PhysicalPac Warranty Upgrade PHP offerings for one year CCR base warranty machine types PhysicalPac PhysicalPac PhysicalPac Part No ID No Description 73Y2872 P204 PHP 1Yr CCR to 3Yr CCR 73Y2873 P205 PHP 1Yr CCR to 4Yr CCR 73Y2627 P078 PHP 1Yr CCR to 1Yr CCR TPP 73Y2628 P079 PHP 1Yr CCR to 3Yr CCR TPP 73Y2629 P080 PHP 1Yr CCR to 4Yr CCR TPP 73Y2631 P082 PHP 1Yr CCR to 3Yr Courier Collect TPP 73Y2632 P083 PHP 1Yr CCR TO 4Yr Courier Collect TPP 73Y2874 P206 PHP 1Yr CCR to 1Yr OSR NBD 73Y2875 P207 PHP 1Yr CCR to 3Yr OSR NBD 73Y2876 P208 PHP 1Yr CCR to 4Yr OSR NBD 73Y2633 P084 PHP 1Yr CCR to 1Yr OSR NBD TPP 73Y2634 P085 PHP 1Yr CCR TO 3Yr OSR NBD TPP 72Y2635 P086 PHP 1Yr CCR to 4Yr OSR NBD TPP 73Y2881 P213 PHP 1Yr CCR to 3Yr OSR NBD HDD 73Y2643 P094 PHP 1Yr CCR TO 3Yr OSR NBD HDD TPP Eligible machine types all models 0657 0658 0672 0673 1843 1844 1846 1858 2081 2242 2261 2511 2512 2516 2519 2527 2529 2530 2712 2713 2714 2731 2732 2738 2743 2746 2754 2757 2764 2777 2782 2784 2801 2809 2887 4058 4313 4318 4339 4387 6465 6470 6471 6480 6481 7417 7443 7445 7448 7454 7465 7649 7650 7732 7738 7742 7755 8914 8918 8930 8932 8942 8943 94
6. P212 PHP 3Yr OSR NBD to 4Yr OSR NBD 73Y2883 P215 PHP 3Yr OSR NBD to 3Yr OSR NBD HDD 73Y2685 P136 PHP 3Yr OSR NBD to 3Yr OSR NBD TPP 73Y2686 P137 PHP 3Yr OSR NBD to 4Yr OSR NBD TPP 73Y2688 P139 PHP 3Yr OSR NBD to 3Yr OSR NBD HDD TPP Eligible machine types all models 1703 1707 1848 1861 1867 1872 1952 2008 2056 2241 2514 2532 2573 2669 2718 2753 2768 2787 2823 4052 4057 4063 4384 4391 6364 6370 6458 6464 6475 7440 7453 7459 7470 7661 7665 7667 7674 7735 7751 7763 8742 8890 8896 8927 8935 9443 9453 9459 9464 Offering descriptions ThinkPad products with a one year CCR base warranty Unless otherwise noted these offerings are only available during normal country office hours excluding public and national holidays e Customer carry in offerings One year customer carry in repair service including HDD This offering is valid from the purchase date of the PhysicalPac runs and ends concurrently with the warranty period of the machine type One year customer carry in repair service including TPP This offering is valid from the purchase date of the PhysicalPac runs and ends concurrently with the warranty period of the machine type One year customer carry in repair service including HDD and TPP This offering is valid from the purchase date of the Physicalpac runs and ends concurrently with the warranty period of the machine type Three years customer carry in repair service This offering is valid from the purchase date
7. PhysicalPac runs concurrently with warranty period of the machine type and for an additional 36 months after the warranty period expires Four years on site repair service with a NBD response target including TPP This offering is valid from the purchase date of the PhysicalPac runs concurrently with warranty period of the machine type and for an additional 36 months after the warranty period expires Four years on site repair service with a NBD response target including HDD and TPP This offering is valid from the purchase date of the PhysicalPac runs concurrently with warranty period of the machine type and for an additional 36 months after the warranty period expires ThinkPad products with a three year CCR or OSR NBD base warranty Unless otherwise noted these offerings are only available during normal country business hours excluding public and national holidays e Customer carry in offerings 3 Yr CCR Base warranty only Three years customer carry in repair service including HDD This offering is valid from the purchase date of the PhysicalPac runs and ends concurrently with the warranty period of the machine type Three years customer carry in repair service including TPP This offering is valid from the purchase date of the PhysicalPac runs and ends concurrently with the warranty period of the machine type Lenovo Europe Middle East and Africa Lenovo is a registered trademark of Lenovo Corporation Services Ann
8. PhysicalPac runs concurrently with the warranty period of the machine type and for an extra 24 months after the warranty period of the machine type ends Five years on site repair service with a NBD response target including HDD This offering is valid from the purchase date of the PhysicalPac runs concurrently with warranty period of the machine type and for an additional 24 months after the warranty period expires Five years on site repair service with a NBD response target including TPP This offering is valid from the purchase date of the PhysicalPac runs concurrently with warranty period of the machine type and for an additional 24 months after the warranty period expires Five years on site repair service with a NBD response target including HDD and TPP This offering is valid from the purchase date of the PhysicalPac runs concurrently with warranty period of the machine type and for an additional 24 months after the warranty period expires Lenovo Europe Middle East and Africa Lenovo is a registered trademark of Lenovo Corporation 12 Services Announcement ZS09 0264 ThinkPad products with a four year CCI or OSR NBD base warranty Unless otherwise noted these offerings are only available during normal country business hours excluding public and national holidays e Customer carry in offerings 4 Yr CCR base warranty only Four years customer carry in repair service including HDD This offering is valid from the
9. TPP This offering is valid from the purchase date of the PhysicalPac runs concurrently with the warranty period of the machine type and for an additional 36 months after the warranty period expires Lenovo Europe Middle East and Africa Lenovo is a registered trademark of Lenovo Corporation Services Announcement ZS09 0264 Four years courier collect service including HDD and TPP This offering is valid from the purchase date of the PhysicalPac runs concurrently with the warranty period of the machine type and for an additional 36 months after the warranty period expires e On site offerings One year on site repair service with a NBD response target This offering is valid from the purchase date of the PhysicalPac runs and ends concurrently with the warranty period of the machine type One year on site repair service with a NBD response target including HDD This offering is valid from the purchase date of the PhysicalPac runs and ends concurrently with the warranty period of the machine type One year on site repair service with a NBD response target including TPP This offering is valid from the purchase date of the PhysicalPac runs and ends concurrently with the warranty period of the machine type One year on site repair service with a NBD response target including HDD and TPP This offering is valid from the purchase date of the PhysicalPac runs and ends concurrently with the warranty period of the machine type
10. or Repair Depot where your ThinkPad will be exchanged or repaired The AWSP or Repair Depot will inform you when your repaired or exchanged ThinkPad is ready for collection Courier collect service This service is only applicable to Lenovo ThinkPad products The customer will disconnect the failing machine for collection arranged by Lenovo A courier will pick up the customer s ThinkPad and deliver it to the Lenovo repair depot Following its repair or exchange Lenovo will arrange the delivery of the repaired ThinkPad to the same customer location where it was originally collected The customer is responsible for its installation and verification On site repair service NBD A service technician will be dispatched to arrive at your location within the next business day from the time the Problem Determination is finished In all other cases the date and time for on site intervention will be mutually agreed upon The next business day response time is an average target and not a committed service level neither for response time nor for problem resolution time On site repair service activities Lenovo will either repair or exchange the failing machine at your location and verify its functionality You must provide a suitable working area that is safe clean and well lit to allow disassembly and reassemble of the Lenovo machine On site repair service activities with HDD retention In addition to the activities for repair service the cus
11. or solid state drive retention They provide up to four years warranty coverage for products with a one year base warranty and up to five years warranty coverage for products with a three year base warranty They also add warranty offerings to cover the four year base warranty special bid machine types PhysicalPac warranty upgrades and ThinkPad protection offerings for ThinkPad notebooks Following are the SAP orderable part numbers and the compatible Lenovo machine types they are valid for EMEA Region 1 offerings The following part numbers identified by the P denominator unless otherwise stated are available in the following countries e Austria 1 e Belgium 1 e Denmark 1 e Finland 1 e France 1 e Germany 1 e Ireland 1 2 e Israel e Italy 1 e Luxembourg e Netherlands 1 e Norway 1 e Portugal e Spain 1 e Switzerland 1 e Sweden 1 e UK 1 Notes 1 ThinkPad protection offerings are available in these countries 2 Courier collect offerings are only valid in Ireland for 30 miles round Dublin city Centre Outside this area TPP will be performed via Customer Carry In to the repair depot PhysicalPac Warranty Upgrade PHP offerings for one year CCR base warranty machine types PhysicalPac PhysicalPac PhysicalPac Part No ID No Description 73Y2618 P069 PHP 1Yr CCR to 1Yr CCR HDD 73Y2627 P078 PHP 1Yr CCR to 1Yr CCR TPP 73Y2636 P087 PHP 1Yr CCR to 1Yr CCR HDD TPP 73Y2610 P061 P
12. purchase date of the PhysicPac runs and ends concurrently with the warranty period of the machine type Four years customer carry in repair service including TPP This offering is valid from the purchase date of the PhysicPac runs and ends concurrently with the warranty period of the machine type Four years customer carry in repair service including HDD and TPP This offering is valid from the purchase date of the PhysicPac runs and ends concurrently with the warranty period of the machine type Five years customer carry in repair service This offering is valid from the purchase date of the PhysicalPac runs concurrently with the warranty period of the machine type and for an additional 12 months after the warranty period expires Five years customer carry in repair service including HDD This offering is valid from the purchase date of the PhysicalPac runs concurrently with the warranty period of the machine type and for an additional 12 months after the warranty period expires Five years customer carry in repair service including TPP This offering is valid from the purchase date of the PhysicalPac runs concurrently with the warranty period of the machine type and for an additional 12 months after the warranty period expires Five years customer carry in repair service including HDD and TPP This offering is valid from the purchase date of the PhysicalPac runs concurrently with the warranty period of the machine type
13. type and for an additional 24 months after the warranty period expires Five years courier collect service including HDD This offering is valid from the purchase date of the PhysicalPac runs concurrently with the warranty period of the machine type and for an additional 24 months after the warranty period expires Five years courier collect service including TPP This offering is valid from the purchase date of the PhysicalPac runs concurrently with the warranty period of the machine type and for an additional 24 months after the warranty period expires Five years courier collect service including HDD and TPP This offering is valid from the purchase date of the PhysicalPac runs concurrently with the warranty period of the machine type and for an additional 24 months after the warranty period expires e On site offerings Three years on site repair service with a NBD Response target This offering is valid from the purchase date of the PhysicalPac runs and ends concurrently with the warranty period of the machine type Three years on site repair service with a NBD response target including HDD This offering is valid from the purchase date of the PhysicalPac and runs and ends concurrently with warranty period of the machine type Three years on site repair service with a NBD response target including TPP This offering is valid from the the purchase date of the PhysicalPac and runs and ends concurrently with warran
14. 2670 P121 PHP 3Yr CCR to 5Yr OSR NBD TPP 73Y2679 P130 PHP 3Yr CCR to 5Yr OSR NBD HDD TPP Eligible machine types all models 0659 0674 1702 1704 1706 1951 1847 1860 1866 1869 1871 2007 2055 2082 2089 2243 2513 2518 2522 2525 2531 2668 2716 2717 2733 2734 2752 2758 2765 2767 2774 2776 2783 2786 2808 2815 2873 2888 2931 4061 4062 4313 4314 4319 4349 4389 4414 6363 6366 6369 6372 6457 6460 6463 6466 6473 6474 6477 6478 7439 7449 7450 7455 7458 7466 7469 7659 7660 7663 7664 7666 7669 7673 7733 7743 7762 7767 8741 8744 8889 8892 8895 8898 8919 8933 8944 9442 9448 9452 9457 9462 PhysicalPac Warranty Upgrade PHP offerings for three year OSR NBD base warranty machine types PhysicalPac PhysicalPac PhysicalPac Part No ID No Description 73Y2682 P133 PHP 3Yr OSR NBD to 3Yr OSR NBD HDD 73Y2685 P136 PHP 3Yr OSR NBD to 3Yr OSR NBD TPP 73Y2688 P139 PHP 3Yr OSR NBD to 3Yr OSR NBD HDD TPP 73Y2680 P131 PHP 3Yr OSR NBD to 4Yr OSR NBD 73Y2683 P134 PHP 3Yr OSR NBD to 4Yr OSR NBD HDD 73Y2686 P137 PHP 3Yr OSR NBD to 4Yr OSR NBD TPP 73Y2689 P140 PHP 3Yr OSR NBD to 4Yr OSR NBD HDD TPP 73Y2681 P132 PHP 3Yr OSR NBD to 5Yr OSR NBD 73Y2684 P135 PHP 3Yr OSR NBD to 5Yr OSR NBD HDD 73Y2687 P138 PHP 3Yr OSR NBD to 5Yr OSR NBD TPP 73Y2690 P141 PHP 3Yr OSR NBD to 5Yr OSR NBD HDD TPP Eligible machine types all models 1703 1707 1848 1861 1867 1872 1952 2008 2056 2241 2514 2532 2573 2669 2718 2753 2768 2787 2823 4052 4057 4063 4384 4391 6364 6370 6458 6464
15. 4 Lenovo ThinkPad and ThinkPlus are registered trademarks of Lenovo Corporation in the United States other countries or both Other company product and service names may be trademarks or service marks of others Terms of use Information may be changed or updated without notice Lenovo may also make improvements and or changes in the products and or the programs described in this information at any time without notice Lenovo assumes no responsibility regarding the accuracy of the information that is provided by Lenovo and use of such information is at the recipient s own risk Information Lenovo publishes on the World Wide Web may contain references or cross references to Lenovo products programs and services that are not announced or available in your country Such references do not imply that Lenovo intends to announce such products programs or services in your country Consult your local Lenovo business contact for information regarding the products programs and services which may be available to you Lenovo s obligations with respect to its products and services are governed solely by the agreements under which they are provided Additional terms of use are located at http www lenovo com legal us en Lenovo Europe Middle East and Africa Lenovo is a registered trademark of Lenovo Corporation Services Announcement ZS09 0264
16. 50 9451 9456 9460 9461 PhysicalPac Warranty Upgrade PHP offerings for three year CCR base warranty machine types PhysicalPac PhysicalPac PhysicalPac Part No ID No Description 73Y2877 P209 PHP 3Yr CCR to 4Yr CCR 73Y2662 P113 PHP 3Yr CCR to 3Yr CCR TPP 73Y2663 P114 PHP 3Yr CCR to 4Yr CCR TPP 73Y2665 P116 PHP 3Yr CCR to 3Yr Courier Collect TPP 73Y2666 P117 PHP 3Yr CCR to 4Yr Courier Collect TPP 73Y2878 P210 PHP 3Yr CCR to 3Yr OSR NBD 73Y2879 P211 PHP 3Yr CCR to 4Yr OSR NBD 73Y2882 P214 PHP 3Yr CCR to 3Yr OSR NBD HDD Lenovo Europe Middle East and Africa Lenovo is a registered trademark of Lenovo Corporation Services Announcement ZS09 0264 73Y2668 P119 PHP 3Yr CCR to 3Yr OSR NBD TPP 73Y2669 P120 PHP 3Yr CCR to 4Yr OSR NBD TPP 73Y2677 P128 PHP 3Yr CCR to 3Yr OSR NBD HDD TPP Eligible machine types all models 0659 0674 1702 1704 1706 1951 1847 1860 1866 1869 1871 2007 2055 2082 2089 2243 2513 2518 2522 2525 2531 2668 2716 2717 2733 2734 2752 2758 2765 2767 2774 2776 2783 2786 2808 2815 2873 2888 2931 4061 4062 4313 4314 4319 4349 4389 4414 6363 6366 6369 6372 6457 6460 6463 6466 6473 6474 6477 6478 7439 7449 7450 7455 7458 7466 7469 7659 7660 7663 7664 7666 7669 7673 7733 7743 7762 7767 8741 8744 8889 8892 8895 8898 8919 8933 8944 9442 9448 9452 9457 9462 PhysicalPac Warranty Upgrade PHP offerings for three year OSR NBD base warranty machine types PhysicalPac PhysicalPac PhysicalPac Part No ID No Description 73Y2880
17. 6475 7440 7453 7459 7470 7661 7665 7667 7674 7735 7751 7763 8742 8890 8896 8927 8935 9443 9453 9459 9464 PhysicalPac Warranty Upgrade PHP offerings for four year CCR base warranty machine types PhysicalPac PhysicalPac PhysicalPac Part No ID No Description Lenovo Europe Middle East and Africa Lenovo is a registered trademark of Lenovo Corporation Services Announcement ZS09 0264 73Y2696 P147 PHP 4Yr CCR to 4Yr CCR HDD 73Y2702 P153 PHP 4Yr CCR to 4Yr CCR TPP 73Y2708 P159 PHP 4Yr CCR to 4Yr CCR HDD TPP 73Y2691 P142 PHP 4Yr CCR to 5Yr CCR 73Y2697 P148 PHP 4Yr CCR to 5Yr CCR HDD 73Y2703 P154 PHP 4Yr CCR to 5Yr CCR TPP 73Y2709 P160 PHP 4Yr CCR to 5Yr CCR HDD TPP 73Y2692 P143 PHP 4Yr CCR to 4Yr Courier Collect 73Y2698 P149 PHP 4Yr CCR to 4Yr Courier Collect HDD 73Y2704 P155 PHP 4Yr CCR to 4Yr Courier Collect TPP 73Y2710 P161 PHP 4Yr CCR to 4Yr Courier Collect HDD TPP 73Y2693 P144 PHP 4Yr CCR to 5Yr Courier Collect 73Y2699 P150 PHP 4Yr CCR to 5Yr Courier Collect HDD 73Y2705 P156 PHP 4Yr CCR to 5Yr Courier Collect TPP 73Y2711 P162 PHP 4Yr CCR to 5Yr Courier Collect HDD TPP 73Y2694 P145 PHP 4Yr CCR to 4Yr OSR NBD 73Y2700 P151 PHP 4Yr CCR to 4Yr OSR NBD HDD 73Y2706 P157 PHP 4Yr CCR to 4Yr OSR NBD TPP 73Y2712 P163 PHP 4Yr CCR to 4Yr OSR NBD HDD TPP 73Y2695 P146 PHP 4Yr CCR to 5Yr OSR NBD 73Y2701 P152 PHP 4Yr CCR to 5Yr OSR NBD HDD 73Y2707 P158 PHP 4Yr CCR to 5Yr OSR NBD TPP 73Y2713 P164 PHP 4Yr CCR to 5Yr OSR NBD HDD TPP Eligi
18. HP 1Yr CCR to 3Yr CCR 73Y2619 P070 PHP 1Yr CCR to 3Yr CCR HDD 73Y2628 P079 PHP 1Yr CCR to 3Yr CCR TPP 73Y2637 P088 PHP 1Yr CCR to 3Yr CCR HDD TPP 73Y2611 P062 PHP 1Yr CCR TO 4Yr CCR 73Y2620 P071 PHP 1Yr CCR to 4Yr CCR HDD 73Y2629 P080 PHP 1Yr CCR to 4Yr CCR TPP Lenovo Europe Middle East and Africa Lenovo is a registered trademark of Lenovo Corporation Services Announcement ZS09 0264 73Y2638 73Y2612 73Y2621 73Y2630 73Y2639 73Y2613 73Y2622 73Y2631 73Y2640 73Y2614 73Y2623 73Y2632 73Y2641 73Y2615 73Y2624 73Y2633 73Y2642 73Y2616 73Y2625 73Y2634 73Y2643 73Y2617 73Y2626 73Y2635 73Y2644 P089 P063 P072 P981 P990 P064 P073 P082 P091 P065 P074 P083 P092 P066 P075 P084 P093 P067 P076 P085 P094 P068 P077 P086 P095 PHP 1Yr CCR lyr lyr lyr lyr PHP PHP PHP PHP CCR CCR CCR CCR lyr lyr lyr lyr PHP PHP PHP PHP CCR CCR CCR CCR lyr lyr lyr lyr PHP PHP PHP PHP CCR CCR CCR CCR lyr lyr lyr lyr PHP PHP PHP PHP CCR CCR CCR CCR lyr lyr lyr lyr PHP PHP PHP PHP CCR CCR CCR CCR lyr lyr lyr lyr PHP PHP PHP PHP CCR CCR CCR CCR Eligible machine types all models 0657 2081 2529 2743 2801 6465 7448 7755 9451 0658 2242 2530 2746 2809 6470 7454 8914 9456 0672 2261 2712 2754 2887 6471 7465 8918 9460 0673 2511 2713 2757 4058 6480 7649 8930 9461 1843 2512 2714 2764
19. Lenovo Europe Middle East and Africa Services Announcement ZS09 0264 dated December 15 2009 Lenovo PhysicalPac warranty upgrades and ThinkPad protection offerings for ThinkPad notebooks Table of contents 1 Overview 2 Description 2 Key prerequisites 16 Prices 2 Planned availability date 16 Announcement countries At a glance Lenovo adds newly annouced machine types to the Lenovo PhysicalPac warranty upgrades and ThinkPad protection offerings for ThinkPad notebooks One year customer carry in base warranty machine types 2516 2519 4313 4318 4339 and 4387 Three year customer carry in base warranty machine types 2518 2522 2873 2931 4314 4319 4349 and 4389 Three year on site next business day base warranty machine types 2537 4384 and 4391 Four year customer carry in base warranty machine types 2538 4873 and 4875 Four year on site next business day base warranty machine types 2539 4484 and 4876 Lenovo also deletes from these offerings the following machine types that are no longer eligible 1829 1830 1831 1832 1833 1834 1842 1874 2371 2372 2373 2374 2375 2378 2379 2382 2384 2386 2388 2672 2673 2681 2684 2722 2723 2724 2881 2884 2896 2897 9455 Refer to the Description section for full details Overview The PhysicalPac warranty upgrade and ThinkPad protection offerings for ThinkPad laptops are only available from Lenovo These offerings can provide up to fi
20. Yr 3Yr 3Yr 3Yr PHP PHP PHP PHP CCR CCR CCR CCR 3Yr 3Yr 3Yr 3Yr PHP PHP PHP PHP CCR CCR CCR CCR 3Yr 3Yr 3Yr PHP PHP PHP CCR CCR CCR Lenovo Europe Middle East and Africa Services Announcement ZS09 0264 to to to to to to to to to to to to to to to to to to 3Yr 3Yr 3Yr 4yr 4yr 4yr 4yr 5Yr 5Yr 5Yr 5Yr 3Yr 3Yr 3Yr 3Yr 4yr 4yr 4yr CCR HDD CCR TPP CCR HDD TPP CCR CCR HDD CCR TPP CCR HDD TPP CCR CCR HDD CCR TPP CCR HDD TPP collect Col lect HDD col lect TPP Col 1ect HDD TPP Courier Courier Courier Courier collect Col lect HDD collect TPP Courier Courier Courier Lenovo is a registered trademark of Lenovo Corporation 73Y2675 P126 PHP 3Yr CCR to 4Yr Courier Collect HDD TPP 73Y2649 P100 PHP 3Yr CCR to 5Yr Courier Collect 73Y2658 P109 PHP 3Yr CCR to 5Yr Courier Collect HDD 73Y2667 P118 PHP 3Yr CCR to 5Yr Courier Collect TPP 73Y2676 P127 PHP 3Yr CCR to 5Yr Courier Collect HDD TPP 73Y2650 P101 PHP 3Yr CCR to 3Yr OSR NBD 73Y2659 P110 PHP 3Yr CCR to 3Yr OSR NBD HDD 73Y2668 P119 PHP 3Yr CCR to 3Yr OSR NBD TPP 73Y2677 P128 PHP 3Yr CCR to 3Yr OSR NBD HDD TPP 73Y2651 P102 PHP 3Yr CCR to 4Yr OSR NBD 73Y2660 P111 PHP 3Yr CCR to 4Yr OSR NBD HDD 73Y2669 P120 PHP 3Yr CCR to 4Yr OSR NBD TPP 73Y2678 P129 PHP 3Yr CCR to 4Yr OSR NBD HDD TPP 73Y2652 P103 PHP 3Yr CCR to 5Yr OSR NBD 73Y2661 P112 PHP 3Yr CCR to 5Yr OSR NBD HDD 73Y
21. a repair has been attempted without authorization from our agent then your policy will terminate no refund will be due and we will not reimburse you for any repairs carried out Maximum claims limit The maximum total claim limit under these types of offerings shall be up to but not more than the replacement cost of the equipment The total claim limit shall include all claims made under these types of offerings during the period of cover Replacement cost will be the cost of same or similar specification equipment as the equipment originally purchased from Lenovo In the event that the replacement equipment cost will exceed the maximum claim limit we reserve the right to provide cash settlement up to the maximum claim limit Damage to parts not covered by TPP or base warranty Where a part has been damaged that is not covered by either TPP or the base warranty then if it is available a replacement may be purchased directly form Lenovo Prices Prices for Lenovo PhysicalPac warranty upgrades and ThinkPad protection offerings for ThinkPad can be obtained from your local Lenovo Business Partner or sales representative Announcement countries Lenovo Europe Middle East and Africa Lenovo is a registered trademark of Lenovo Corporation 16 Services Announcement ZS09 0264 The Lenovo PhysicalPac warranty upgrade and ThinkPad Protection offerings for ThinkPad are only available in the following countries Geographic restrictions ma
22. ble machine types all models 2538 4873 and 4875 0675 1955 2009 2023 2046 2083 2246 2263 2507 2509 2538 2719 2736 2748 2763 2769 2778 2788 2824 4064 4873 4875 6367 6373 6377 6378 6461 6467 7425 7446 7670 7678 7736 7753 7768 8745 8747 8893 8899 8928 8936 8948 9444 9446 PhysicalPac Warranty Upgrade PHP offerings for four year OSR NBD base warranty machine types PhysicalPac PhysicalPac PhysicalPac Part No ID No Description 73Y2715 P166 PHP 4Yr OSR NBD to 4Yr OSR NBD HDD 73Y2717 P168 PHP 4Yr OSR NBD to 4Yr OSR NBD TPP 73Y2719 P170 PHP 4Yr OSR NBD to 4Yr OSR NBD HDD TPP 73Y2714 P165 PHP 4Yr OSR NBD to 5Yr OSR NBD 73Y2716 P167 PHP 4Yr OSR NBD to 5Yr OSR NBD HDD 73Y2718 P169 PHP 4Yr OSR NBD to 5Yr OSR NBD TPP 73Y2720 P171 PHP 4Yr OSR NBD to 5Yr OSR NBD HDD TPP Eligible machine types all models 0660 1956 1959 2024 2047 2087 2247 2266 2508 2510 2539 2637 2720 2737 2749 2773 2779 2789 2825 4065 4484 4876 6368 6374 6379 6462 6468 7434 7447 7671 7679 7754 7769 8746 8749 8894 8900 8929 8937 8949 9445 9447 EMEA Region 2 offerings The following part numbers identified by the P denominator unless otherwise stated are available in the following countries e Bulgaria e Croatia e Czech Republic 1 2 Lenovo Europe Middle East and Africa Lenovo is a registered trademark of Lenovo Corporation Services Announcement ZS09 0264 e Greece 1 3 e Hungary e Poland 1 2 e Romania e Slovakia e Slovenia e South Africa
23. date of the PhysicalPac runs concurrently with the warranty period of the machine type and for an additional 12 months after the warranty period expires Five years courier collect service including HDD and TPP This offering is valid from the purchase date of the PhysicalPac runs concurrently with the warranty period of the machine type and for an additional 12 months after the warranty period expires e On site offerings Lenovo Europe Middle East and Africa Lenovo is a registered trademark of Lenovo Corporation Services Announcement ZS09 0264 13 Four years on site repair service with a NBD Response target This offering is valid from the purchase date of the PhyscalPac runs and ends concurrently with the warranty period of the machine type Four years on site repair service with a NBD response target including HDD This offering is valid from the purchase date of the PhysicalPac and runs and ends concurrently with warranty period of the machine type Four years on site repair service with a NBD response target including TPP This offering is valid from the purchase date of the PhysicalPac and runs and ends concurrently with warranty period of the machine type Four years on site repair service with a NBD response target including HDD and TPP This offering is valid from the purchase date of the PhysicalPac and runs and ends concurrently with warranty period of the machine type Five years on site repair servic
24. e with a NBD response target This offering is valid from the purchase date of the PhysicalPac runs concurrently with the warranty period of the machine type and for an extra 12 months after the warranty period of the machine type ends Five years on site repair service with a NBD response target including HDD This offering is valid from the purchase date of the PhysicalPac runs concurrently with warranty period of the machine type and for an additional 12 months after the warranty period expires Five years on site repair service with a NBD response target including TPP This offering is valid from the purchase date of the PhysicalPac runs concurrently with warranty period of the machine type and for an additional 12 months after the warranty period expires Five years on site repair service with a NBD response target including HDD and TPP This offering is valid from the purchase date of the PhysicalPac runs concurrently with warranty period of the machine type and for an additional 12 months after the warranty period expires Notes 1 The customer must register their PhysicalPac offering to activate the service This will avoid any further delay due to entitlement verifications 2 The PhysicalPac offerings contained within this announcement letter do not cover the system battery 3 Some parts of Lenovo machines are designated as customer replaceable units CRUs such as keyboards memory or HDDs CRU activities Leno
25. ier collect service including HDD and TPP This offering is valid from the purchase date of the PhysicalPac runs and ends concurrently with the warranty period of the machine type Four years courier collect service This offering is valid from the purchase date of the PhysicalPac runs concurrently with the warranty period of the machine type and for an additional 12 months after the warranty period expires Four years courier collect service including HDD This offering is valid from the purchase date of the PhysicalPac runs concurrently with the warranty period of the machine type and for an additional 12 months after the warranty period expires Four years courier collect service including TPP This offering is valid from the purchase date of the PhysicalPac runs concurrently with the warranty period of the machine type and for an additional 12 months after the warranty period expires Four years courier collect service including HDD and TPP This offering is valid from the purchase date of the PhysicalPac runs concurrently with the warranty Lenovo Europe Middle East and Africa Lenovo is a registered trademark of Lenovo Corporation Services Announcement ZS09 0264 11 period of the machine type and for an additional 12 months after the warranty period expires Five years courier collect service This offering is valid from the purchase date of the PhysicalPac runs concurrently with the warranty period of the machine
26. lid from the purchase date of the PhysicalPac runs concurrently with the warranty period of the machine type and for an additional 24 months after the warranty period expires Three years courier collect service including HDD This offering is valid from the purchase date of the PhysicalPac runs concurrently with the warranty period of the machine type and for an additional 24 months after the warranty period expires Three years courier collect service including TPP This offering is valid from the purchase date of the PhysicalPac runs concurrently with the warranty period of the machine type and for an additional 24 months after the warranty period expires Three years courier collect service including HDD and TPP This offering is valid from the purchase date of the PhysicalPac runs concurrently with the warranty period of the machine type and for an additional 24 months after the warranty period expires Four years courier collect service This offering is valid from the purchase date of the PhysicalPac runs concurrently with the warranty period of the machine type and for an additional 36 months after the warranty period expires Four years courier collect service including HDD This offering is valid from the purchase date of the PhysicalPac runs concurrently with the warranty period of the machine type and for an additional 36 months after the warranty period expires Four years courier collect service including
27. nty period of the machine type and for an additional 36 months after the warranty period expires Four years customer carry in repair service including TPP This offering is valid from the purchase date of the PhysicalPac runs concurrently with the warranty period of the machine type and for an additional 36 months after the warranty period expires Four years customer carry in repair service including HDD and TPP This offering is valid from the purchase date of the PhysicalPac runs concurrently with the warranty period of the machine type and for an additional 36 months after the warranty period expires e Courier collect offerings One year courier collect service This offering is valid from the purchase date of the PhysicalPac runs and ends concurrently with the warranty period of the machine type One year courier collect service including HDD This offering is valid from the purchase date of the PhysicalPac runs and ends concurrently with the warranty period of the machine type One year courier collect service including TPP This offering is valid from the purchase date of the PhysicalPac runs and ends concurrently with the warranty period of the machine type One year courier collect service including HDD and TPP This offering is valid from the purchase date of the PhysicalPac runs and ends concurrently with the warranty period of the machine type Three years courier collect service This offering is va
28. of the PhysicalPac runs concurrently with the warranty period of the machine type and for an additional 24 months after the warranty period expires Three years customer carry in repair service including HDD This offering is valid from the purchase date of the PhysicalPac runs concurrently with the warranty period of the machine type and for an additional 24 months after the warranty period expires Three years customer carry in repair service including TPP This offering is valid from the purchase date of the PhysicalPac runs concurrently with the warranty Lenovo Europe Middle East and Africa Lenovo is a registered trademark of Lenovo Corporation Services Announcement ZS09 0264 period of the machine type and for an additional 24 months after the warranty period expires Three years customer carry in repair service including TPP and HDD This offering is valid from the purchase date of the PhysiclPac runs concurrently with the warranty period of the machine type and for an additional 24 months after the warranty period expires Four years customer carry in repair service This offering is valid from the purchase date of the PhysicalPac runs concurrently with the warranty period of the machine type and for an additional 36 months after the warranty period expires Four years customer carry in repair service including HDD This offering is valid from the purchase date of the PhysicalPac runs concurrently with the warra
29. ouncement ZS09 0264 10 Three years customer carry in repair service including HDD and TPP This offering is valid from the purchase date of the PhysicalPac runs and ends concurrently with the warranty period of the machine type Four years customer carry in repair service This offering is valid from the purchase date of the PhysicalPac runs concurrently with the warranty period of the machine type and for an additional 12 months after the warranty period expires Four years customer carry in repair service including HDD This offering is valid from the purchase date of the PhysicalPac runs concurrently with the warranty period of the machine type and for an additional 12 months after the warranty period expires Four years customer carry in repair service including TPP This offering is valid from the purchase date of the PhysicalPac runs concurrently with the warranty period of the machine type and for an additional 12 months after the warranty period expires Four years customer carry in repair service including HDD and TPP This offering is valid from the purchase date of the PhysicalPac runs concurrently with the warranty period of the machine type and for an additional 12 months after the warranty period expires Five years customer carry in repair service This offering is valid from the purchase date of the PhysicalPac runs concurrently with the warranty period of the machine type and for an additional 24 mon
30. registered trademark of Lenovo Corporation 15 Services Announcement ZS09 0264 Exclusions The ThinkPad Protection element of this offering does not cover e Damage that is cosmetic and does not affect the functionality of the equipment such as scratches and dents e Parts intended to be replaced or consumed such as batteries e Defective design workmanship or failures otherwise covered by the equipment s Statement of Limited Warranty e Damage due to mechanical or electrical breakdown not caused by accidental damage e Normal wear and tear e Damage due to negligence incorrect use or intentional damage e Damage caused by acts of terrorism war flood or other force majeure e Damage caused by ionizing radiation contamination by radiation or by pressure waves as a result of aircraft and other aerial devices traveling at supersonic or sonic speeds e Damage or failures recoverable through the equipment s Statement of Limited Warranty other insurance or guarantees e Damage caused by a fire from either an internal or external source The ThinkPad Protection element of this offering does not provide coverage for e Theft of the equipment e Loss of the equipment e Any loss of or damage to any software preloaded on or purchased with or otherwise loaded onto the equipment The customer is responsible for all data stored on the equipment and Lenovo do not provide any data recovery assistance with this policy e Your equipment where
31. ths after the warranty period expires Five years customer carry in repair service including HDD This offering is valid from the purchase date of the PhysicalPac runs concurrently with the warranty period of the machine type and for an additional 24 months after the warranty period expires Five years customer carry in repair service including TPP This offering is valid from the purchase date of the PhysicalPac runs concurrently with the warranty period of the machine type and for an additional 24 months after the warranty period expires Five years customer carry in repair service including HDD and TPP This offering is valid from the purchase date of the PhysicalPac runs concurrently with the warranty period of the machine type and for an additional 24 months after the warranty period expires e Courier collect offerings 3 Yr CCR Base warranty only Three years courier collect service This offering is valid from the purchase date of the PhysicalPac runs and ends concurrently with the warranty period of the machine type Three years courier collect service including HDD This offering is valid from the purchase date of the PhysicalPac runs and ends concurrently with the warranty period of the machine type Three years courier collect service including TPP This offering is valid from the purchase date of the PhysicalPac runs and ends concurrently with the warranty period of the machine type Three years cour
32. tomer or his appointed representative may retain any or all HDDs or SSDs removed from the machine if it has been replaced as part of the repair process or if the machine is to be removed from the customers control or presence any or all HDDs or SSDs can be removed and retained by the customer or his appointed representative ThinkPad Protection Lenovo will perform problem determination remotely You are requested to work with Lenovo during problem determination and to perform those activities that Lenovo may request The problem determination aim is to identify the accidental damage to your Lenovo machine and confirm that the damage is covered by your ThinkPad Protection offering If the problem determination result is that your Lenovo machine is damaged due to an accident then arrangements will be made in countries where the service is available for a courier to collect the damaged machine so that repair can be carried out In countries where courier collect service is not available ThinkPad Protection service is to be carried out via the basic Customer Carry in Service bringing the damaged machine to an Authorised Warranty Service Provider or Repair Depot as appropriate Contact Lenovo to determine the level of service available in your country Accidental damage Damage to your equipment by a sudden unexpected accidental act that affects the operational workings of the equipment Lenovo Europe Middle East and Africa Lenovo is a
33. ty period of the machine type Three years on site repair service with a NBD response target including HDD and TPP This offering is valid from the purchase date of the ThinkPlus and runs and ends concurrently with warranty period of the machine type Four years on site repair service with a NBD response target This offering is valid from the purchase date of the PhysicalPac runs concurrently with the warranty period of the machine type and for an extra 12 months after the warranty period of the machine type ends Four years on site repair service with a NBD response target including HDD This offering is valid from the purchase date of the PhysicalPac runs concurrently with warranty period of the machine type and for an additional 12 months after the warranty period expires Four years on site repair service with a NBD response target including TPP This offering is valid from the purchase date of the PhysicalPac runs concurrently with warranty period of the machine type and for an additional 12 months after the warranty period expires Four years on site repair service with a NBD response target including HDD and TPP This offering is valid from the purchase date of the PhysicalPac runs concurrently with warranty period of the machine type and for an additional 12 months after the warranty period expires Five years on site repair service with a NBD response target This offering is valid from the purchase date of the
34. ve years of hardware maintenance coverage and accident protection coverage including the machine warranty period in a paper format The easy registration process of the attractively priced PhysicalPac offerings helps to ensure that a high quality maintenance service can be provided These offerings are available through the same Business Partners who sell the relating Lenovo hardware The intention is to enable the Business Partner to offer their customer an off the shelf warranty upgrade at the time the customer purchases their machine Lenovo Europe Middle East and Africa Lenovo is a registered trademark of Lenovo Corporation 1 Services Announcement ZS09 0264 To enable the Business Partners to select the correct PhysicalPac offering for a particular machine type a services selection guide is available providing a cross reference list of ThinkPlus and PhysicalPac offerings to applicable machine types PhysicalPac warranty upgrade and ThinkPad protection offerings have a part number and can be ordered through UPOS SAP in the same manner as Lenovo products To be eligible for service PhysicalPac offerings must be registered by the customer within 21 days of the purchase of the machine type to which it applies by completing the registration process provided in the PhysicalPac Key prerequisites The offerings in this announcement are only applicable to Lenovo ThinkPad machine types Planned availability date December 15 2009
35. vo provides CRUs to you for replacement by you You must return all defective CRUs to Lenovo within 30 days of your receipt of your replacement CRU You are responsible for downloading designated machine code and other updates from a Lenovo internet web site or from other electronic media and following the instructions that Lenovo provides If appropriate CRUs may be provided to you under all service types Service activity descriptions Problem determination Lenovo will perform Problem Determination remotely You are requested to work with Lenovo during Problem Determination and to perform those activities that Lenovo may request The Problem Determination aim is to identify whether the problem resides with your Lenovo machine or with other machines or software If the Problem Determination result is that your Lenovo machine is failing and not functioning then the appropriate actions for the warranty or warranty upgrade will be put in place Note The customer is responsible for ensuring that all data on their ThinkPad is backed up prior to an repair being attempted Failure to do so will result in loss of data if the HDD or SDD is replaced or reloaded as part of the repair process Lenovo Europe Middle East and Africa Lenovo is a registered trademark of Lenovo Corporation 14 Services Announcement ZS09 0264 Customer carry in repair You are requested to take your failing ThinkPad to the nearest Authorised Warranty Service Provider AWSP
36. y exist within some countries including those already noted for on site and courier based offerings Customers should confirm with their Business partner or Lenovo sales representative that the warranty upgrade offering is valid for their Lenovo machines locations Requests for service for machines outside of the coverage area will be delivered using the highest available service level up to but not exceeding the service level of the upgrade Requests for service in countries not included in the announcement list below will be delivered under the machines base warranty applying international warranty rules Refer to the Lenovo web site for full information on international warranty http www lenovo com e Austria e Belgium e Bulgaria 1 e Croatia e Czech Republic e Denmark e Finland e France 2 e Germany e Greece e Hungary e Ireland e Israel e Italy e Luxembourg e Netherlands e Norway e Poland e Portugal e Romania e Slovakia e Slovenia 3 e South Africa e Spain e Sweden e Switzerland e Turkey e United Kingdom 4 Notes 1 Bulgaria is limited to the capital Sofia for on site service 2 Excluding DOM TOM and all other French overseas territories and dependencies 3 Slovenia is limited to 50 km radius of Ljubljana for on site service 4 Mainland U K only for on site service Trademarks Lenovo Europe Middle East and Africa Lenovo is a registered trademark of Lenovo Corporation Services Announcement ZS09 026

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